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Latest GM Warranty News

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Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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More Latest News

Courtesy Transportation Program Coverage & Eligibility

GM defines Courtesy Transportation as any form of transportation allowed per the GM Courtesy Transportation Program, including rental, shuttles, reimbursement of fuel, and reimbursement of public transportation.  Eligibility for any of these four services include:  Warranty repairs for all GM vehicle purchase/lease customers and GM company-owned vehicle...
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Battery Reminders

Battery test codes are unique to each battery test – no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this information accurately. In unique...
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Battery Bulletin Update

Bulletin 20-NA-132 Battery Testing and Warranty Replacement Requirements: The most recent battery bulletin update includes the new battery maintenance process, the new procedure involves the use of the Battery Maintenance Report to identify specific vehicles in dealer inventory that require battery maintenance.  The February edition of...
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Goodwill Tools (Part II)

(Click here for Part 1 of this article) There are other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary goodwill maintenance service, consistent with GM recommendations contained...
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GM Service Replacement Part Warranties

Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter, only the...
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Types of Job Card Systems

Dealerships typically utilize one of three types of job card systems, Electronic, Hybrid, or Paper. Electronic job card systems use electronic input, transfer, storage, and printing capability which makes the use of a printed shop copy optional. All required information is satisfied without using any printed...
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Transportation Claim Submission

Bulletin 15-00-89-002 has been updated to include the 2021 model year and to remove exclusions for claims $500 or less, as noted below: All transportation claims require the following items to be scanned and attached to the transaction in GWM at the time of submission:  Delivery receipt Letter...
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Up Assembly Process

When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one is...
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GM Warranty Tips

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Attachment Reminder

Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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The Trunk-to-Trunk Tour

This may be a helpful term to share with the service team for the new vehicle delivery walkaround process. Policy states that dealers have 5 minutes to inspect each vehicle an up to a maximum of 30 minutes for a full truckload delivery. Use the...
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Authorization to Perform Repairs

In another MOR tip, take a moment to share with the service advisor team the importance of having the customer sign on the Authorization to Perform Repairs line of the job card. In several MOR instances, the customer (or service management) signed the job card...
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Recent MOR Results

The review of a recent Mail Out Review showed that dealers continue to neglect to document the date and time that the customer provided permission for an add on repair. This documentation is in addition to service management authorization for the add on. Both customer...
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Quantity of Refrigerant Exceeds 99

The parts quantity data field in Global Warranty Management will only accept up to 2 digits. In cases where the quantity exceeds “99”, a quantity of 99 is entered in the parts quantity field of the transaction, with the remaining quantity total (including markup) entered...
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R1234yf Refrigerant

The 20-character warranty code displayed/printed by the GE-50300 Recovery/Recycle/Recharge Machine must be entered in the technician comments field of the warranty transaction. Without the code on the transaction, the claim may be subject to chargeback. A copy of the Vehicle Data summary, including the warranty...
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Recycled Refrigerant

When air conditioning refrigerant replacement is required during a warranty repair, only the difference between the amount of refrigerant evacuated from the vehicle and the vehicle system capacity should be claimed. Bulk or whole container quantities are not to be claimed, but rather a unit...
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PIP5710 Charge Air Cooler Tube

Select 2020-21 Equinox, Terrain, Malibu vehicles may have an issue with the CAC tube disconnecting from the throttle body resulting in reduced engine power. Technicians are advised to follow PIP5710. The bulletin repairs include making sure the seal is present and in position inside the...
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Support / Chat

The GlobalConnect dealer support/chat page provides a quick and easy resource for answers to many questions. The page includes a search feature that allows users to enter keywords or phrases to quickly find the necessary information. A VIN may also be entered in the search...
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Featured Warranty Training Video

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Missed Revenue - Parts Expediting

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Warranty Briefs: Customer Signatures

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Technician Accounting of Labor Time

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Transportation Transactions: Submissions

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Courtesy Transportation

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Battery Transaction Requirements

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Add On Repairs

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Empowerment

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Warranty Columns

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I’m Just a Warranty Claim

There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting. The service advisor...
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More From Warranty 101

High Voltage Battery

Bulletin 18-NA-180 provides detail on the High Voltage Battery Exchange Process and Transaction Submission Information.  Lithium-Ion batteries must be obtained through a GM authorized Battery Service Center (BSC) for all repairs, and pre-approved through the Technical Assistance Center for full battery packs on restriction. Once TAC...
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GM Authorization

The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the dealership’s empowerment. Submitting a transaction for GM Authorization is formerly referred...
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Certified Pre-Owned Warranty

The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”, it is limited to defects in materials and workmanship, it...
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Required Job Card Information

It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty Administration Resource Center App contains...
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Limited Lifetime Parts Warranty

The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed prior to April 1, 2018;...
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The Parts Policies & Procedures Manual

The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the Global Warranty Management User Manual, but may not have...
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Customer Reimbursement

All customer reimbursements require a rationale in support of the claim and entry of a logical explanation in the complaint/cause/correction field of the transaction, including the customer’s description of the event that caused the out of pocket incident.  Dealers may reimburse an owner and submit a...
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Goodwill Tools to Increase Customer Satisfaction

Goodwill Tools to Increase Customer Satisfaction: General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate, to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

Warranty Claim Code

Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with the transaction...
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Medium Duty / Light Duty

In March GM announced the separation of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC HD FST GLC.   ...
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Medium Duty Labor Rate Increase

Medium Duty Dealers automatically received a one-time labor rate increase on March 1, 2021. The increase is in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately effective and only applies to warranty payments...
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Empowerment Restriction

Dealerships that did not meet the Q4 training threshold of 90% have received a self-authorization empowerment restriction for OLH and Repeat/Pyramiding Repairs, effective with job cards dated February 4, 2021. Transactions requiring one or both of those authorizations must be submitted with GM Authorization for...
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STS Thresholds

Recognizing that low technician training can contribute to customer dissatisfaction and warranty waste, GM is continuing quarterly STS thresholds that dealers must achieve to maintain self-authorization empowerment with claims involving OLH and repeat repairs. Dealer Total STS must be at or above 80% at the...
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Repurchase Vehicle Dealer Processing Fee

When a customer vehicle concern results in a manufacturer repurchase from the customer, the dealership administers the repurchase closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers...
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Bulletin Repairs

When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used with claim submission as opposed to using the...
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STS

The required number of technicians per service area has been updated for 2021. The following service areas now require two technicians to meet their STS requirement for the year: electrical/electronics, brakes, engine performance, and mechanical/electrical body repair. The increase has been put in place so...
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Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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More Industry News

Electric Hummer SUV

GM is expected to begin building the electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of...
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Light-Duty Full-Size Pickups

GM anticipates building certain 2021 light-duty full-size pickup trucks without a fuel management module in response to the global semiconductor chip shortage. The lack of active fuel management/dynamic fuel management module means that affected models, equipped with the 5.3L EcoTec3 V8 engine, both 6-speed and...
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Shutdown

The global shortage of semiconductor chips prompted the idling of the car assembly plant in Lansing, MI from mid through late March. Vehicle lines affected by the shutdown include the Chevrolet Camaro and Cadillac CT4 and CT5. While GM intends to make up as much...
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Infrastructure

California has taken first place on the scorecard of state transportation electrification released by the American Council for an Energy Efficient Economy, a nonprofit research and advocacy group based in Washington DC. California is followed by New York, DC, Maryland, and Massachusetts. GM has announced...
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10-Speed Automatic Transmission

GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s 10-speed automatic transmission used in...
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Bolt EUV

The all new 2022 Bolt EUV is Chevrolet’s newest addition to the small SUV segment. The new model will be the first Chevrolet vehicle to offer Super Cruise, the hands-free driver assistance system for enabled roads. The Bolt EUV and the redesigned 2022 Bolt EV...
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Cadillac Celestiq

Cadillac’s future electric flagship sedan, the Celestiq, is expected to go on sale in 2023. The model will have fully customizable experiences for each occupant, including a full glass roof that allows adjustable levels of transparency for each of its four quadrants. Both the driver...
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BrightDrop

GM is launching a commercial electric vehicle business called BrightDrop. It’s first customer is FedEx Express with an anticipated build of about 500 EV600’s. The BrightDrop brand will offer electric products, software, and services. Products include the commercial van, the EV600 and an electric pallet...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

April 2021 Recall Update

Safety Recall A202307261-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles.  Safety Recall A202307262-01 Loss of Brake Assist: The recall bulletin has...
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March 2021 Recall Update

Special Coverage N202302720-01 On Track Performance Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating or...
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February 2021 Recall Update

Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced power mode condition when driven on a track at sustained high speeds...
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January 2021 Recall Update

Safety Recall 49151-01 Takata Air Bag Inflators: The recall affects all 2007-11 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, 2009-11 Chevrolet Silverado 2500/3500, and GMC Sierra 2500/3500 vehicles that are or have been registered in states...
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DECEMBER 2020 RECALL UPDATE

Safety Recall 14457D Rear Toe Link Adjuster Jam Nut Torque: The service procedure section of the bulletin has been updated. The toe links will only be replaced instead of inspected with the revision. Certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4X vehicles are included in...
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NOVEMBER 2020 RECALL UPDATE

Special Coverage N182202780-02 Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been updated to reflect a revision to the models included within the program. The special coverage covers involved vehicles for a period of 10 years or 150,000 miles, including the...
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October 2020 Recall Update

Safety Recall 17167-02 Loss of Power Steering Assist: The recall that affects certain 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections.  Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage bulletin...
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September 2020 Recall Update

Safety Recalls 14491I, 14735H, 15406H, 15815-07, 15816-07, 17478-03, and 18015-03 Front Passenger Air Bag Inflator Module: The recall bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month - April 2021

Error Code 852: Supporting data is invalid for transaction requiring SPS Warranty Code  Engine Control Module Reprogramming on a XT5, Brake System Control Module Reprogramming on a Tahoe, and Radio Control Reprogramming on a Silverado all have something in common, the requirement of a valid SPS...
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Reject of the Month - March 2021

Error XXX: Customer Signature (or Service Management Signature) Not Present on the Job Card Error XXX: Mileage out is Not Recorded on the Job Card  Error XXX: 3 C’s Documentation does not Support Diagnostic Time Are you scratching your head wondering why you have never seen any of...
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Reject of the Month - February 2021

Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017 Cadillac Escalade took their vehicle to the service department with an intermittent noise concern from the rear...
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Reject of the Month - January 2021

Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has...
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Reject of the Month - December 2020

Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed?  At that time GM coached and counseled dealers and enabled them to review the transaction data...
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Reject of the Month - November 2020

Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door.  The vehicle was delivered STI on 10/7/2020 at 12:50...
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Reject of the Month - October 2020

Error Code 10: The warranty is restricted for restriction reason BT on VIN. The owner of a 2014 Chevrolet Cruze was experiencing a check engine light and reduced engine power concern with their vehicle. There was also a lunging feeling when coming to a stop.  The technician...
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Reject of the Month - September 2020

3 C's: Review of recent Mail Out Reviews have shown that 3 C’s continue to raise issue with GMAS (GM Audit Services). Documentation that is not supportive, incomplete, or simply missing is subject to debit. Additionally, instances where documentation is not transferred from the shop...
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