In September 2023, GM announced that GMPP claims were no longer accepted through the Global Warranty Management System, previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim. Warranty claims for repairs performed on...
To continue, please Login or Start A Free Trial!

Dealers that have achieved SAVI scan utilization above 98% have earned the ability to self-authorize transactions that have rejected with error message 872: Dongle vehicle data is required for this transaction and not received.  Those dealers received notification in early October that they are empowered to...
To continue, please Login or Start A Free Trial!

Dealers that recently received an Electronic Dealer Audit from GM Audit Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies, Procedures, and GWM tile.  The document focuses...
To continue, please Login or Start A Free Trial!

The dongle device scan requirement for each warranty transaction has been in effect now for a few months. Claims that are submitted without a scan and a valid exception will not be paid (rejected with error code 872). As a best practice, dealers should scan every...
To continue, please Login or Start A Free Trial!

Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according to procedures outlined in the Transportation, Vehicle Storage,...
To continue, please Login or Start A Free Trial!

Scanning every vehicle that comes into the service drive will help prevent missing any vehicles for which a dongle device scan is needed. The dongle scan is required on every warranty transaction with few exceptions. The exception process allows for resubmission via h-route, with an...
To continue, please Login or Start A Free Trial!

Service Policies and Procedures Manual Article 6.2.1 states that all customer and vehicle information is to be completed accurately at the time of job card write-up and must include the following:  Job card open date indicating when the vehicle was received at the dealership. Date must reflect...
To continue, please Login or Start A Free Trial!

All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to describe the different payment categories: Warranty Transaction: When...
To continue, please Login or Start A Free Trial!

GM has released work-arounds to address concerns within the Service Information application. In cases where the Bulletin Number Search is not working for certain bulletins/campaigns, search by Document ID if known, or enter the VIN or year/make/model on the home page and find bulletins/campaigns under...
To continue, please Login or Start A Free Trial!

The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus. ...
To continue, please Login or Start A Free Trial!

Dealers enrolled in the Option C labor rate and in their third year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled in...
To continue, please Login or Start A Free Trial!

Keyless entry batteries (or other remote transmitter/receiver batteries are covered for up to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials...
To continue, please Login or Start A Free Trial!

The Techline Team has announced the phased release of the new TLC Browser Launch. GM dealers in states that have gone live with the launch now access TLC through the Techline Connect application located in the GlobalConnect App Center. Once you are logged into GlobalConnect,...
To continue, please Login or Start A Free Trial!

GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global Message GCUS-9-15232 provides...
To continue, please Login or Start A Free Trial!

The EV technician training path has been updated to differentiate between technicians who are certified to perform HV repairs external to the battery and drive units (EV Experts) and those who are certified to perform more infrequent repairs to the internal battery/drive unit repairs (EV...
To continue, please Login or Start A Free Trial!

Two courses have moved from the current Hybrid/EV Learning path to the Fundamentals path as Future Bronze Requirements. The courses became STS requirements for all technicians on 10/9/2023.  16042.01W Battery Systems: 12V Service EV 18440.23D-V Electric Vehicles: New and Updates Video ...
To continue, please Login or Start A Free Trial!

A new entry-level electric vehicle, the Optiq, is scheduled to debut in 2024. The compact crossover will serve as the gateway to Cadillac’s upcoming all-electric portfolio. The Optiq is similar in size to the XT4. More details, including features and pricing will be shared when...
To continue, please Login or Start A Free Trial!

The full-size electric Escalade IQ is expected to go into production in the summer of 2024. It will be built at GM’s Factory Zero plant in Detroit. The upcoming Escalade IQL, the electric counterpart to the longer-wheelbase Escalade ESV, is expected in 2025. ...
To continue, please Login or Start A Free Trial!

In the fall GM announced that it was pausing production of its autonomous Cruise Origin vehicles at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no steering wheel or gas pedal that...
To continue, please Login or Start A Free Trial!

GM has pushed back production of two all-electric pickups at Orion Assembly plant by a full year. GM announced that it will retime the conversion of Orion Assembly plant in Orion Township to EV truck production and restart the plant in late 2025. GM is...
To continue, please Login or Start A Free Trial!

About 30% of suppliers have had to lay off some workers because of the UAW strike against the Detroit 3, but the figure was anticipated to rise significantly. The strike that began September 15 has impacted the supply chain. The uncertainty has caused suppliers to...
To continue, please Login or Start A Free Trial!

Ground Effects, or GFX, is the largest supplier of spray-on bedliners to automakers with 40 plants around the world. The group is planning a spray-on bedliner factory in the Detroit suburbs for GM electric trucks coming off the Orion assembly line. GFX expects to install...
To continue, please Login or Start A Free Trial!

The redesigned Buick Enclave large crossover was captured during road testing. Although shown under camouflage, it appears to share some features with the brand’s Wildcat EV design concept. It is anticipated to be revealed and launched next year. GM has two more launches remaining out...
To continue, please Login or Start A Free Trial!

GM will integrate the North American Charging Standard (NACS) connector design into its EVs beginning in 2025. Also, GM EV drivers will gain access to 12,000 Tesla Superchargers throughout North America beginning in 2024 as GM continues to expand access at highway and metropolitan locations....
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed to replace the trailering label in certain 2024 Chevrolet Silverado 2500HD/3500HD...
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N222388570-01 Outside Rear View Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround Vision System Activation:...
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N222375790-07 Park Assist Retrofit: The recall bulletin has been updated to provide warranty information table improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and...
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N222371151-10 Heated Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022-23 model year Cadillac XT4 vehicles. Also, the remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe vehicles have been moved to open status in IVH. Customer Satisfaction...
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N222371151-09 Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022 Chevrolet Traverse and Buick Enclave vehicles to the population. Additionally, certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have...
To continue, please Login or Start A Free Trial!

Safety Recall N212345944 High Voltage Battery May Melt or Burn (Customer Owned and Used Inventory): The VINs involved in the safety recall are customer owned and used inventory 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Dealers are instructed to install advanced diagnostic software...
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N222371151-05 Steering Wheel Replacement Retrofit: Due to the industry wide semiconductor shortage, the heat feature on the steering wheel is not functional on certain 2022 Cadillac CT4, CT5, XT5, XT6, Chevrolet Blazer, Suburban, Tahoe, GMC Acadia, Yukon, and Yukon XL vehicles. The...
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N222371150-03 Heated Steering Wheel Retrofit: The recall bulletin has been revised to include detail on the required T50 impact Torx bit. One tool may be claimed per dealership. The recall affects certain 2022-23 Buick Encore GX, Cadillac XT4, Chevrolet Trailblazer, 2022 Chevrolet...
To continue, please Login or Start A Free Trial!

Error 27: Towing amount exceeds the maximum allowed for the Service Agent A 2024 Cadillac LYRIQ was towed to “JL Cadillac” due to a no start condition, with the resolution ultimately being a buyback. Unfortunately, the dealership was not equipped with the necessary EV equipment for...
To continue, please Login or Start A Free Trial!

Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there was a paint defect underneath.  The technician...
To continue, please Login or Start A Free Trial!

Error 857: SPS events not found for all modules related to Field Action. A dealer performed Recall N222375791: Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor.   The latest version of the recall bulletin, released...
To continue, please Login or Start A Free Trial!

A dealership performed a warranty battery replacement on a 2022 Chevrolet Bolt.  The replacement was not replaced in accordance with the Product Safety Recall involving the High Voltage Battery in the 2020-22MY Bolt EV and EUV (e.g. N212345941). The High Voltage Battery associated with the repair was...
To continue, please Login or Start A Free Trial!

A 2021 GMC Acadia was brought into the dealership service department for an inspection of the front grille. The customer indicated that the chrome was peeling.  The technician confirmed that the chrome was peeling and replaced the necessary components to correct the condition. The technician included...
To continue, please Login or Start A Free Trial!

Error 857: SPS events not found for all modules related to the field action. Reason for the error: The technician did not successfully complete all programming events associated with the field action. Review the bulletin for required programming events. Check the VIN stored on the computer...
To continue, please Login or Start A Free Trial!

A service technician performed a transmission replacement on a 2018 Chevrolet Malibu hybrid to address an issue with the vehicle quitting, then re-starting and stalling. The technician found an internal transmission failure with multiple DTC’s set for multiple modules. To correct the condition the technician...
To continue, please Login or Start A Free Trial!

Error 872: Dongle vehicle data is required for this transaction and not received.  The dongle utilizes Wi-Fi to send the data collected during the scan to the cloud, which is then displayed on the service advisor’s PC in Service Workbench and in the SAVI dashboard. All...
To continue, please Login or Start A Free Trial!