We're Glad You're Here! Get Unlimited Access To GM Warranty News.

The following articles are derived from jlwarranty's Warranty Administration Program. Free Trial

Latest GM Warranty News

Image

Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
Read Story

More Latest News

Letter of Notification

A transportation claim is filed when new vehicles are delivered to a dealership with damage or items missing. When vehicles are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of the vehicle, looking for damage...
To continue, please Login or Start A Free Trial!

Service Training Standards

Quarterly STS minimum thresholds as a standard for dealer empowerment is resuming. Dealers that obtain a minimum of 85% overall STS by the end of this quarter, June 30, 2019, will retain standard empowerment which enables them to continue to self-authorize select warranty transactions.  Dealers that...
To continue, please Login or Start A Free Trial!

Policy, Goodwill, Customer Enthusiasm, & Warranty

All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to describe the different payment categories: Customer Enthusiasm Transaction:...
To continue, please Login or Start A Free Trial!

Air Conditioning Guidelines

The following are some quick tips/reminders to make sure the warmer months stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet , and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen,...
To continue, please Login or Start A Free Trial!

24 Month Warranty

On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
To continue, please Login or Start A Free Trial!

HAZ MAT Tips

When certain components (fuel rail, fuel module, fuel line) are shipped new to the dealer they are not considered hazardous goods and as a result the box may not be marked.  When returning replaced fuel system components that have come in contact with fuel, they must...
To continue, please Login or Start A Free Trial!

CPO Warranty Coverage

The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited”, it is limited to defects in materials and workmanship. This is not a bumper-to-bumper warranty and many things are...
To continue, please Login or Start A Free Trial!

Components & Services with Limited Coverage

The bumper-to-bumper warranty is actually a limited warranty and there are a few repairs that aren’t covered under this warranty. Certain repairs have a time or mileage limitation. Below are examples of repairs that are only covered up to a specific time or mileage: Brake pads...
To continue, please Login or Start A Free Trial!

GM Warranty Tips

Image

Attachment Reminder

Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
Read Story

More Tips

Cadillac CPO Program

To determine which Certified Pre-Owned Program is valid for a Cadillac VIN, check the Applicable Warranties section of IVH. If the vehicle is included in the newer CPO limited warranty, IVH will list the warranty as “Cadillac CPO Ltd Wty – with Deductible.” The program...
To continue, please Login or Start A Free Trial!

Service Agent Records in Support of Warranty Transactions

P&P Article 3.1 states the following: “from time-to-time, GM representatives may request certain records in support of warranty and other services performed. When this occurs, the service agent will be advised as to the specific documents needed and the format for which the information is...
To continue, please Login or Start A Free Trial!

Certified Service Mobile Toolbox

The Certified Service Mobile Toolbox (CSMT) application is available for most mobile devices. The app features allow dealership personnel to be immediately notified via their mobile communication device when new or updated field action/recalls are being released.    ...
To continue, please Login or Start A Free Trial!

California Emissions

California emissions warranties are applied based on vehicle build which certifies the vehicle for sale in California or other states which have adopted California regulation. Reference the Emissions Warranty Table (excerpt shown below) in Service Policies and Procedures-Warranty Policy Information Article 1 to determine eligibility...
To continue, please Login or Start A Free Trial!

Emissions Guidelines

Federal Emission Control System Warranties and California Emission Control System Warranties are applicable to the first and subsequent vehicle. However, for the California Emission Control System Warranties to apply, the vehicle must conform to California Emissions standards and must be registered in a state that...
To continue, please Login or Start A Free Trial!

Emissions Coverage

The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State Component Limited Warranty) is applicable to select...
To continue, please Login or Start A Free Trial!

Pre-Repair Authorization

The Pre-Repair Authorization process for warranty transactions involving wheel replacements, exterior mirror assemblies, and all interior seat cushion covers has been rolled out for all regions. The process requires dealers to obtain GM Authorization prior to replacing the affected component. Dealers utilize the CSMT (Certified...
To continue, please Login or Start A Free Trial!

CSMT App

The app allows dealers to create and submit their request for pre-authorization. The app may be used by any member of the service department team. Although recommended, it is not required by GM for the service manager to be involved in the request. The app...
To continue, please Login or Start A Free Trial!

Featured Warranty Training Video

More Videos

Emissions Warranty Coverage

To continue, please Login or Start A Free Trial!

Empowerment

To continue, please Login or Start A Free Trial!

Community Walkthrough

To continue, please Login or Start A Free Trial!

Warranty Parts Center

To continue, please Login or Start A Free Trial!

Service Management Approvals and Authorizations

To continue, please Login or Start A Free Trial!

Warranty Administration Resource Center

To continue, please Login or Start A Free Trial!

Cross-line Warranty

To continue, please Login or Start A Free Trial!

Add On Repairs

To continue, please Login or Start A Free Trial!

Warranty Columns

Image

Wiring Repair Labor Operations

Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
Read Story

More From Warranty 101

Cores

GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate and all fluids...
To continue, please Login or Start A Free Trial!

Emissions

Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light on the dash. When the check engine...
To continue, please Login or Start A Free Trial!

Bulletin Updates

Several important warranty and service bulletins have recently been revised. As with service technical bulletins, always be sure to reference the most current version.  The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service...
To continue, please Login or Start A Free Trial!

OLH Approval

GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy and Procedures Compliance tab. One of the...
To continue, please Login or Start A Free Trial!

WPC Parts Return Program

 The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length...
To continue, please Login or Start A Free Trial!

Analysis Report - Shuttle

Providing the customer with a shuttle to/from the dealership is GM's preferred transportation alternative. This method of transportation should be considered with any scheduled warranty service appointment or when any eligible vehicle is brought in for a warranty repair.  Is your store taking advantage of this...
To continue, please Login or Start A Free Trial!

Dealer empowerment program

Certain policies must be followed when considering requests for customer assistance, whether the request is a result of an out of warranty situation or a non-warrantable failure. Familiarity with the proper tools and their usage is imperative to customer satisfaction and loyalty, and transaction acceptance....
To continue, please Login or Start A Free Trial!

Pre-Repair Authorization

Over the past several months pilot dealers have been utilizing the Pre-Repair Authorization process for repairs involving wheels, exterior mirror assemblies, and interior seat cushion covers. Based on the feedback and success from the pilot, GM has announced that the PRA process for select components...
To continue, please Login or Start A Free Trial!

Image

Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
Read Story

More Technical Notes

Bulletin 16-NA-405

The bulletin that addresses poor engine performance in extremely cold weather conditions, PCV bypass hose and Charge Air Cooler icing for LUV engines, and MIL, has been updated to version 12. The latest version includes the 2019 model year, revisions to the service procedure, and...
To continue, please Login or Start A Free Trial!

Navigation SD Cards

Technicians must refer to the specific PDI infotainment instructions for Navigation SD cards. At PDI, the technician must verify that the SD card is inserted correctly in the card slot and also check the functionality of the Nav system by pressing the navigation icon on...
To continue, please Login or Start A Free Trial!

New Battery Tester

In July 2019, the Diagnostic Charge Battery Station (DCBS) will replace the GR8 unit that is currently offered through GM Dealer Equipment. Dealers that need or want to replace their GR8 going forward should purchase the next generation DCBS. The new battery tester is capable...
To continue, please Login or Start A Free Trial!

Reprogramming & Field Actions

When a module has been reprogrammed properly with SPS, a TIS log is generated for that VIN allowing GM to verify that the reprogramming event was successful. Additionally, vehicles with a valid OnStar account enable GM to remotely confirm the calibration. When GM is unable...
To continue, please Login or Start A Free Trial!

Bulletin 18-NA-069

Certain 2016-19 model year Chevrolet Malibu vehicles may exhibit a loss of power, hesitation on acceleration, stalling, and/or MIL illumination while being driven in extremely cold weather conditions (0 degrees Fahrenheit or less). The condition may be caused by ice accumulation in the CAC (charge...
To continue, please Login or Start A Free Trial!

Suspected Tampering or Modifications

Bulletin 09-00-89-016 has been updated to include the 2018-19MY as well as to provide revised Dealer Notification information. The District Manager of Aftersales (DMA) must be notified when tampering and/or non-GM vehicle modifications are suspected as the root cause for the customer concern. ...
To continue, please Login or Start A Free Trial!

Comeback Prevention

The Comeback Concern Verification Sheets (CCVS) should be used on the first visit when the customer has a complicated, difficult, or intermittent condition or concern.  ...
To continue, please Login or Start A Free Trial!

Spin-On Oil Filter UPF63R

Certain 2016-2019MY Buick, Cadillac, Chevrolet, and GMC vehicles equipped with either a 3.6L (LGX) or 3.0L (LGW) engine have higher oil pump pressure in order to accommodate engine cam phasing and high-speed bearing requirements. Due to these requirements, the oil filter performance was improved to...
To continue, please Login or Start A Free Trial!

Image

Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
Read Story

More Industry News

GM Invests in Assembly Plant

GM has announced plans to spend $300 million to build a new electric car at its Orion Assembly Plant north of Detroit. About 400 new workers will be added to work at the plant. The Orion plant currently builds the electric Chevrolet Bolt, autonomous vehicles...
To continue, please Login or Start A Free Trial!

Cadillac Blackwing

Cadillac’s most exclusive and expensive engine is named the Blackwing. It is a 4.2L twin-turbo V8 that Cadillac put in the CT6-V for a limited run. The 10-speed automatic transmission engine generates 550 horsepower and 627 pound-feet of torque. The engine will be available in...
To continue, please Login or Start A Free Trial!

Cadillac Super Cruise

Cadillac’s robust Super Cruise system is able to navigate most US highways on its own, as long as the driver stays attentive. Even though it is considered the most reliable and safe system on the market, it continues to have problems when sunlight blinds the...
To continue, please Login or Start A Free Trial!

Why Technicians Leave

Dissatisfaction with flat rate pay plans, reduced automaker reimbursements for warranty work, limited opportunities for advancement, and desire for a more predictable workweek are some of the factors that service technicians state when deciding to leave the service department for jobs in other industries. ...
To continue, please Login or Start A Free Trial!

Service Video

Dealership service technicians are using video and phone technology to boost service repair approvals. Using the technology makes the repair process more transparent, providing the customer with an actual image of the failed or failing component on their vehicle. In turn, the customer can quickly...
To continue, please Login or Start A Free Trial!

Profit Source

Uber and Lyft, as well as delivery service drivers, use their vehicles six times as much as a typical service customer. Dealers that are looking to increase service business and loyalty are tapping the ride-hailing service potential. A typical dealership customer uses their privately owned...
To continue, please Login or Start A Free Trial!

Cutting Costs

Dealers are carefully scrutinizing all costs in preparation for a year of narrowing margins and declining sales. Expense analysis begins with the seemingly trivial items such as providing bottled water, to higher ticket items like dealership renovations. In addition to renovations, employee turnover and floorplan...
To continue, please Login or Start A Free Trial!

Technician Productivity

The National Automotive Dealers Association is working with dealers to fill service technician vacancies, retain experienced technicians, and employ them more efficiently. Many dealerships find that their technician base is not as productive as it can be, meaning that each service technician should record at...
To continue, please Login or Start A Free Trial!

Image

July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
Read Story

More Recall Updates

May 2019 Recall Update

Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion. The special coverage covers the condition for...
To continue, please Login or Start A Free Trial!

April 2019 Recall Update

Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and GMC Canyon trucks. Dealers are instructed...
To continue, please Login or Start A Free Trial!

March 2019 Recall Update

Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles.  Special Coverage 15114A: MIL Lamp On/Glow...
To continue, please Login or Start A Free Trial!

February 2019 Recall Update

Safety Recalls 15027-01, 15041-05, 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously registered in High...
To continue, please Login or Start A Free Trial!

January 2019 Recall Update

Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two different categories, vehicles that consistently experience...
To continue, please Login or Start A Free Trial!

December 2018 Recall Update

Customer Satisfaction Recall N182191300: Unwanted Roof-Rail Air Bag Deployments While Off-Roading: Dealers will reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and seat belt pretensioners deploying in certain types of off-road use. The recall affects...
To continue, please Login or Start A Free Trial!

November 2018 Recall Update

Customer Satisfaction Recall 18057: Missing Child Seat Top Tether Anchor Label: There are approximately 5,100 Buick Regal 2018 model year vehicles involved in the recall population. Involved vehicles may be missing the child seat top tether anchor label on the center rear seat. Dealers are...
To continue, please Login or Start A Free Trial!

October 2018 Recall Update

Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist or other electrical issues...
To continue, please Login or Start A Free Trial!

Image

Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
Read Story

More Reject of the Month

Reject of the Month - Warning 122

Warning 122: This transaction was reviewed by a GM Service Manager and rejected. The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed to register correctly. To address the...
To continue, please Login or Start A Free Trial!

Reject of the Month

Rather than focusing on a specific reject for a specific repair scenario, this month let’s take a look at a few of the common reasons why warranty transactions are non-compliant. By doing so, we will hopefully bring common issues to light and promote compliance with...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 067, 068, 072

Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation.  If you submit a transaction with...
To continue, please Login or Start A Free Trial!

Reject of the Month

Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the components after...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 111

Error 111: Days allowed between Repair Completion and Job Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle.  The repairing technician found...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 903

The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC shudder.  Since the technician...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 073, 021, 072

A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned driveline support causing...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 066

Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin 16NA219...
To continue, please Login or Start A Free Trial!

Special Reports:

Popular Warranty Topics

Like What You See? Subscribe