Certain policies must be followed when considering requests for customer assistance, whether the request is a result of an out of warranty situation or a non-warrantable failure. Familiarity with the proper tools and their usage is imperative to customer satisfaction and loyalty, and transaction acceptance....
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Over the past several months pilot dealers have been utilizing the Pre-Repair Authorization process for repairs involving wheels, exterior mirror assemblies, and interior seat cushion covers. Based on the feedback and success from the pilot, GM has announced that the PRA process for select components...
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Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel.  To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the GlobalConnect webpage....
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The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not...
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The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations are used, they require full service...
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Download jlwarranty's Service Management Authorization Matrix Help Card Bulletin 04-00-89-015S was updated in mid-May. The revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix contained within Service Policies and Procedures Article 3.2.13 had not yet been...
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The new Warranty Administration Resource Center application in GlobalConnect has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages.  All of the tools you were accustomed to in the Dealership Policies, Procedures and Manuals page...
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All vehicles designated for delivery to the Service Agent’s facility, regardless of vehicle condition, must be accepted. Any questions or concerns must be directed to the DBC only. It is highly recommended that digital photographs of damaged areas are taken to support a claim, and when...
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Fastener specifications can be easily and quickly accessed after selecting the service manual feature in Service Information. The document provides the various Single Use Non-Threaded Fasteners, Single Use Threaded Fasteners, and Reusable Threaded Fasteners. The reference tables provide detail on whether or not the fastener...
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The new Pre-Repair Authorization process for select components is currently launching across the US. The affected components and labor operations that are restricted and require prior approval are wheel replacements (8060400), exterior mirror assemblies (2050220), and all interior seat cushion covers (all labor codes). Use...
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GM is validating the successful completion of safety, noncompliance, and emission recalls that involve module reprogramming. The SPS WCC that has been submitted with the transaction will be reviewed and validated. If, after review, the WCC is invalid, and there is no evidence that a...
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All 2018-2019 Buick Regals equipped with navigation radio (RPO IOT), with late build dates, use a SD card for navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the...
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Due to dealer feedback and their inability to locate the Navigation SD card in 2019 Chevrolet Silverado and GMC Sierra new model trucks, the assembly plant is now placing the SD card in the Keys bag that is placed inside the Loose Items bag. Only...
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Audits of certain paid safety and noncompliance field action transactions revealed that some transactions were submitted with a missing or invalid Warranty Claim Code (WCC). The WCC is generated when a control module is successfully programmed using TIS Service Programming System. The WCC is recorded...
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A secondary inspection of the vehicle must be performed within 3 business days of delivery to the dealership to identify any concealed damage. Concealed damage is typically not detected during the initial walk around and, if found, is documented on the Letter of Notification (LON)....
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The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training course. As a STS Fundamentals...
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GM’s new military defense unit, GM Defense LLC, is up and running. GM made the decision about a year ago to resurrect it after selling its previous defense unit in 2003. The unit is expected to initially focus on military and aerospace applications for GM’s...
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Cadillac has confirmed that it will be moving its headquarters back to Michigan. The brand intends to maintain a brand presence at the current headquarters, which the company leased until 2025. The new headquarters will be located near the GM technical center in Warren, MI....
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The latest version of the armored US presidential limousine known as “The Beast” made its debut in New York City in late September. The limo has run-flat tires, bulletproof glass, and a completely sealed interior to ward off a chemical attack, among other high-tech security...
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The 2019 version of the GMC Sierra will offer more distinguishable features than its counterpart, the Chevrolet Silverado. Sierra exclusive features include a 6-way tailgate, next generation video rear view mirror, large multicolor 3x7 inch heads up display, and adaptive ride control with active dampers...
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Thor is the newest, human-like crash test dummy developed under funding by NHTSA. Thor has a full rib package, clavicles, and softer features that replicate humans more accurately than today’s Hybrid 3 dummies. Thor can capture much more information enabling engineers to better understand how...
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The dramatic consumer shift to pickups and large SUVs has created a unique business in garage remodels as people try to create space for bigger vehicles and still have room for storage. Large trucks, SUVs, and accessories such as roof racks, carriers, larger tires, and...
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Amazon has released the Alexa Auto Software Development Kit, providing developers with a way to integrate all of Alexa’s primary functions into in-vehicle infotainment systems. The kit will host auto-specific features as well as include basic Alexa functionality. ...
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The new 2.7L turbo four cylinder engine designed specifically for full sized trucks is anticipated in the next generation Chevrolet Silverado and GMC Sierra pick-ups. The new engine will boost horsepower and fuel economy, as well as carry an iconic name from the 1960s that...
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Customer Satisfaction Recall 18057: Missing Child Seat Top Tether Anchor Label: There are approximately 5,100 Buick Regal 2018 model year vehicles involved in the recall population. Involved vehicles may be missing the child seat top tether anchor label on the center rear seat. Dealers are...
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Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist or other electrical issues...
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Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL...
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Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians are required to record the Warranty Claim Code on...
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Special Coverage 15810-02 Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. Emission Recall 17089-01 NOx Position...
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Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace...
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Safety Recalls 14491H, 14735G, 15041-04, 15043-04, 15406G, 15438-06, 15815-06, 15816-06, 15817-05, 15826-05, 17009-03, 28810-04, and 28811-04 Takata Air Bag: The $50 dealer completion bonus for the replacement of Takata air bag inflators remains in effect through April 30, 2018. To qualify for the bonus, the...
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Recalls 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 17009, 28810, and 28811: Takata Air Bag Completion Rate Improvement Program: The Takata Air Bag recalls have been updated to extend the $50 completion bonus through March 31, 2018. The bonus remains in effect...
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A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned driveline support causing...
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Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin 16NA219...
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Error code 124: This transaction is being reviewed by a GM Service Manager. On a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM.  This month the warranty administrator found that error...
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A dealer’s Mail Out Job Card Review brought several policy deviations to management’s attention, primarily for issues that were preventable. While the job cards contained within the review were not in reject status, 11 of the 15 job cards subject to review were debited back...
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A job card was submitted for a wiring repair on a 2017 Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was...
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A dealer recently received the results of their mail in job card review. The review encompassed eight different warranty transactions, with deviations found with each.  While not rejects, all of these transactions had been accepted for payment. After review, all of the transactions were debited due...
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Error code 81: Base Labor Hours Exceed the Allowance for Labor Code 9102934.Error Code 243: Error 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The...
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A new 2018 Chevrolet Camaro was delivered to a dealership in the southwest with green overspray over the entire vehicle. The carrier noted on the delivery receipt that the vehicle was inspected prior to loading and found to have overspray from the rail car. While...
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