It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.
Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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The following articles are derived from jlwarranty's Warranty Administration Program. Free TrialLatest GM Warranty News
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Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few....
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Warranty Solicitation Policy
While GM is committed to covering the costs of repairs to correct defects on vehicles covered under warranty, they prohibit dealers from calling, mailing, distributing materials, advertising, or otherwise communicating to customers for the correction of warranty or Special Coverage conditions where no customer notification...
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Bolt EV/EUV Recall
Only Chevrolet EV certified dealers meeting all of the Bolt recall specific training, tools, and equipment requirements are eligible to complete the recall repairs.
Warranty claim restrictions are in place in GWM for dealers that do not have the required training, tools and equipment. Once records...
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End of Year
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training standards achieved, and all open...
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Repair Process
All elements of a warranty repair must follow a chronological order for the repair process. It is logical that a part would not be billed out on a job card until the technician has clocked on the repair, diagnosis has been performed, and the technician...
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Labor Operation Selection
Sometimes your customer may have more than one problem going on with their vehicle, but it is all related to their original concern. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the technician how, or if,...
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CSMT App Enhanced
A new version of the Certified Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple) or Google Play Store...
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Option C Labor Rate
On January 1, 2022, dealers enrolled in the Option C labor rate plan will receive an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate...
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GM Warranty Tips
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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Used Courtesy Program
As a reminder, only dealer owned units are eligible for the U-Courtesy Program. 3rd party rental agency (e.g. Hertz/Enterprise) units are strictly forbidden. These units are not eligible for warranty reimbursement under the U-Courtesy Program. Reference GCUS-9-12162 ...
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GMC First Timers $50 Service Private Offer
Eligible customers will receive an email with a $50 Appreciation Allowance towards an eligible service or repair at the dealership. The offer is valid through December 31, 2021. Transactions are submitted with labor operation 0602191 with transaction type ZSSP and the $50 reimbursement entered in...
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Dealer Trade
If your dealership is in the possession of a vehicle that another dealer is trading for or purchasing, make sure that all required field action repairs have been performed prior to completion of the vehicle transaction. Submit field action transactions in a timely manner to...
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Restrictions
On October 1, 2021, vehicle claim restrictions went into effect in GWM and remain in effect until training, tool, and equipment requirements have been met for dealers servicing Chevrolet EV vehicles. Dealers are advised to review current EV training, tool, and equipment requirements. Compliance with...
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Authorized Dealer
If a customer with a Chevrolet electric vehicle contacts a non-participating dealer or dealer that has not yet met all training, tool, and equipment requirements for service, they should be directed to Chevrolet.com or 1-833-EVCHEVY to find a participating authorized dealer. ...
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Chevrolet Electric Models
Only those Chevrolet dealers who have signed the Chevrolet Dealer Electric Models Participation Agreement and have agreed to complete all required sales and service training and to purchase and maintain all required special tools and equipment are qualified and eligible to perform warranty, policy, and...
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New Vehicle Damage (NVD)
A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest 5-digit damage code. To further clarify damage, an explanation of...
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New Vehicle Damage - Photographs
GM requires color, digital photos to be uploaded with the Transportation Damage transaction. The photos support the claim and the repair performed. It is a best practice to take several photos of each damaged area with sufficient lighting. Confirm that the photos are clear and...
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Maintenance Programs
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Courtesy Transportation
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WPC Parts Return program
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Sublet Repairs
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Warranty Parts Center
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Warranty On Stock Used Vehicles
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Warranty Coverage
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Goodwill Tools
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Warranty Columns
There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting.
The service advisor...
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More From Warranty 101
Increased reimbursement rates for maintenance programs
The Chevrolet Complete Care, GMC Pro Grade Protection, and Experience Buick Maintenance Programs increased the reimbursement rates for the included maintenance program, effective November 1, 2021. The rate increases were implemented to cover the rising costs of oil and filters necessary to perform the service...
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Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
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Field Action Status Change Form: CAM-03
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. They may deny completion of the recall to maintain the vehicle in its original, from the factory, state.
When this situation arises at...
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Policy Evaluation Tool
An engine component was replaced as a Policy Decision for a customer that was outside of warranty by a few hundred miles, but within warranty by time. The dealer performed the Policy Evaluation Tool (PET) within the Aftersales Empowerment Portal in GlobalConnect. The PET provided...
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Pre-Repair Authorization
Bulletin 18-NA-306 has been revised to include the 2022 model year as well as include additional items that will require GM Pre-Repair Authorization via the Certified Service Mobile Toolbox (CSMT).
The latest version was released on July 1, 2021 and now includes the addition of OEM/LPO...
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PDI Accessories
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are...
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Courtesy Transportation Program Updates
Bulletin 07-00-89-037P has been revised to update program requirements, allowances, and add the 2021 model year.
Effective May 17, 2021 the Courtesy Transportation Program was revised, with updates that include expanded program allowances including eliminating previous “Preferred Rental Agency” program provisions. Rental reimbursement allowances can be...
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Bulletin Updates
The following bulletins have recently been updated. We have taken the opportunity to provide highlights of the updates from the previous version to current.
Bulletin 18NA094-12 Takata Air Bag Completion Rate Improvement Program: The $50 completion rate improvement program expired on 12/31/2018, but the Courtesy Transportation...
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The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes
Transaction Types
When entering a new transaction, Service Contract Transaction Type (ZSCT) may only be selected when the corresponding Business Unit is selected (MIC). Transaction types ZREG, ZSSP, ZPDI, ZPTI, and ZPTC cannot be submitted when BU-MIC is selected. Reference GCUS-9-11888 ...
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12V Battery Job Aid
A battery warranty job aid is available within the Warranty Administration Resource Center in GlobalConnect. The document is a helpful tool for addressing factory installed OE battery replacements under the New Vehicle Bumper to Bumper Warranty. Once the B2B warranty expires, the customer is responsible...
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Battery Replacement Transactions
Dealers may have received a Global Message recently bringing non-compliant warranty transactions for battery replacements to their attention. The transactions have been debited due to an incorrect or indecipherable Warranty Code, a Warranty Code that indicates that the wrong battery type or CCA rating was...
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Courtesy Transportation
Several improvements have been made to the Courtesy Transportation Program over the past year/year and a half, including the CTP/CTA Program, the addition of U-Courtesy to the CTP/CTA Program, reimbursement allowances for car/ride sharing, and Hertz Corporations support of GM’s rental allowances. If the dealer...
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Identifying Adaptive Cruise
There are two ways to identify if a vehicle is equipped with adaptive cruise control. The first is to check the vehicle build list in IVH. If the vehicle has the feature, you will see “Adaptive Cruise Control” listed with RPO code KSG. The second...
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Cores
All Warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours beyond receipt of the Transaction Summary showing claim credit. If a WPC return request is not received through the GWM system within 72 hours of receipt of a GWM...
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Battery Warranty
12V batteries replaced during the vehicle warranty will continue to be covered for the remainder of the B2B Warranty or 12 months/unlimited miles, whichever is greater. The Service Agent must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as...
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12V Battery Replacement
Batteries that are replaced during the B2B warranty and fail beyond the B2B warranty, but within 12 months/unlimited miles from the last replacement are handled as a ZPTI transaction, parts and labor. The Service Agent would obtain a replacement ACDelco battery from an ACDelco Battery...
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GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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More Industry News
SEMA
The Specialty Equipment Market Association’s annual show took place live in Las Vegas in early November. SEMA represents the auto-mod business, a market estimated at $40 billion in 2020, that is geared toward enthusiasts that want to personalize their vehicles. The Detroit Three’s off-road stars...
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Hummer EV
The Edition 1 model of the GMC Hummer electric crew cab pickup will be able to go 329 miles on a charge, tow up to 7,500 pounds, and carry up to 1,300 pounds in its four-door cab and bed. The model will make up the...
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Chevrolet Silverado
The Oshawa Assembly Plant has gotten a $1.1 billion overhaul and is now building the full-size light-duty and heavy-duty pickups ahead of schedule to help GM meet increased demand. The retooled factory includes a new 13-acre body shop, 1,200 new robots, 10,300 feet of new...
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Range Boost
A new supplier agreement with Wolfspeed, Inc, will provide a secure, long-term, domestically sourced supply of a key component needed for the future of EV’s. Wolfspeed is a global supplier of silicon carbide power devices. Silicon carbide is an essential material to delivering EV buyers...
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Ultra Cruise
GM plans to introduce the advanced driver-assistance technology, Ultra Cruise, in 2023. The current Super Cruise system is the hands-free highway driving system, which will co-exist with the new Ultra Cruise system, which allows for hands-free driving on city streets as well as highways. Ultra...
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Retooling
GM will retool assembly plants to produce electric vehicles, convert engine plants into battery facilities and build electric drive units at transmission plants all to streamline and reduce the cost of EV manufacturing. By 2030, GM projects that half of its manufacturing will be for...
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Cadillac Performance
The CT4-V Blackwing and CT5-V Blackwing are the last new gas-powered sedans from GM’s flagship luxury brand, which is going electric by the end of the decade. The CT5-V is the most powerful and fastest Cadillac production model in history according to GM with top...
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Suburban
GM Defense has won a $36.4 million contract from the state department to develop the next generation large support utility commercial vehicles for the department’s Diplomatic Security Service (DSS). The DSS is the federal law enforcement and security arm of the department. GM Defense will...
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Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates
December 2021 Recall Update
Safety Recall N212329780 Mismatched Spare Tire: Approximately 86 vehicles are included in the recall population that addresses a condition in vehicles equipped with a 17” spare tire and either the 20” accessory road tire or the 18” accessory road tire, in which the installation of...
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November 2021 Recall Update
Customer Satisfaction Recall N202326450-01 Harness Missing Circuits for Driver Seat Haptic Function: The bulletin that affects certain 2021 Cadillac CT4 vehicles has been revised to update the service procedure.
Safety Recall N212332040-01 Stall While Driving: Certain 2021 model year Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe,...
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October 2021 Recall Update
Safety Recall N15438-08 Front Passenger Airbag Inflator: The recall bulletin has been updated to include revisions to parts and warranty information, and the service procedure. The recall involves certain 2007-08 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD trucks. The bulletin update includes the...
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September 2021 Recall Update
Safety Recall N202308930 Rear Suspension Toe Link May Break: A total of 217,305 vehicles are included in the recall that addresses a corrosion concern with the rear suspension toe links. To correct the condition dealers are instructed to replace the rear suspension toe links and...
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August 2021 Recall Update
Special Coverage N192287100-01 Catalytic Converter and Oxygen Sensor Performance Degradation: The bulletin has been revised to include an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain 2012-13 Chevrolet Equinox and GMC Terrain vehicles.
Safety Recall N202325410 Loss of Power...
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July 2021 Recall Update
Customer Satisfaction Recall N202309631 Trailering Information Label Incorrectly States Trailer: Approximately 149,869 vehicles are involved in the recall program that addresses an incorrect trailering label. Dealers are instructed to remove/install the label. The recall is in effect until June 30, 2023 and affects certain 2020...
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June 2021 Recall Update
Special Coverage 18226-01 Overheating of Fuel Relay or Motor Terminal: The bulletin has been revised to include a service procedure update. The special coverage affects certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles.
Customer Satisfaction Recall N202309630 Trailering Information Label Incorrectly States Trailering Capabilities: The...
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May 2021 Recall Update
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population.
Safety Recall 16007-05 Frontal Airbag and Pretensioner Non Deploy: Additional information has been provided...
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Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month
Reject of the Month - December 2021
Error 243: Error 243: Reject & Cannot be Authorized and Must be Corrected
As stated within the error message, the error cannot be GM Authorized for payment and is issued in conjunction with another error. The other error must be addressed in order to resolve error...
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Reject of the Month - November 2021
A warranty transaction was submitted for a Repair Group 40 – Engine Propulsion based repair on a 2021 GMC Sierra with just over 17,000 miles.
The 3 C’s stated the following:
Concern: Check engine light is on, has ticking present in engine and has gotten worse since...
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Reject of the Month - October 2021
A warranty administrator recently encountered a claim for a GMPP repair. When beginning the transaction submission, the administrator noted that the transaction type associated with a GMPP repair, ZSCT, was no longer available in the Transaction Type drop down.
To trouble shoot the issue the warranty...
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Reject of the Month - September 2021
Error code 115: Authorization required for adjusted transaction previously adjusted
A transaction was submitted for the performance of recall N1962265660 - Rear Window Defroster Thermal Events. Certain 2014-19 model year Chevrolet Silverado and GMC Sierra trucks equipped with a power sliding rear window may have areas...
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Reject of the Month - August 2021
Error 861: Odometer Discrepancy Discovered
An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion.
The service advisor opened a job card for the performance of the...
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GM Mail Out Reviews
The following claim scenarios were reviewed within the latest round of GM Mail Out Reviews handled by GM Audit Services. In each instance the transaction was debited due to incorrect or incomplete technician time clocking or documentation.
The first deviation addressed a debit resulting from no/incomplete...
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Reject of the Month - June 2021
Reject 067: Part X is not a compatible part for labor code X.
NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses a condition in which the supplier of...
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Reject of the Month - May 2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx.
Error Code 073: Total Other Labor Hours exceeded the allowance for labor code.
The owner of a 2017 Chevrolet Equinox had a concern with the vehicle getting loud while going over 25 mph....
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