We're Glad You're Here! Get Unlimited Access To GM Warranty News.

The following articles are derived from jlwarranty's Warranty Administration Program. Free Trial

Latest GM Warranty News

Image

Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
Read Story

More Latest News

WPC Temporary Changes

Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June 15th, 2020. UPS has added step-by-step instructions...
To continue, please Login or Start A Free Trial!

Dealer Owned Warranty Repairs

The warranty on GM vehicles stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing is not considered a defect. Under no...
To continue, please Login or Start A Free Trial!

Incompatible Part

Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it.  Take the part off the transaction and write it off. Take the part off the transaction and create a new transaction with...
To continue, please Login or Start A Free Trial!

Components and Services with Limited Coverage

The bumper-to-bumper warranty is a limited warranty and there are a few repairs that aren’t covered under this warranty. Certain repairs have a time or mileage limitation. Below are examples of repairs that are only covered up to a specific time or mileage: Brake pads are...
To continue, please Login or Start A Free Trial!

Empowerment

GM provides service agents with the ability to make case by case empowerment decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place enabling service agents...
To continue, please Login or Start A Free Trial!

Change

Over the past several months we have all experienced change in how we function on a daily basis, whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier...
To continue, please Login or Start A Free Trial!

A Better Cause of Failure

After technicians perform a warranty repair, they are required to document the cause of failure and what they did to correct that failure. While that may not sound difficult to a non-technician, it actually is a struggle for technicians at times. GM requires technician cause...
To continue, please Login or Start A Free Trial!

GWM Transaction Submission

Dealers have the option of submitting their warranty transactions through their Dealer Management System (DMS) or to manually submit their transactions in the Global Warranty Management system. Generally, it boils down to the user’s preference. Some DMS providers may not be as user friendly as...
To continue, please Login or Start A Free Trial!

GM Warranty Tips

Image

Attachment Reminder

Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
Read Story

More Tips

Quick Reminder for the Technician

All diagnostic time must be substantiated by the technician’s comments and steps taken to facilitate the repair. Additionally, diagnostic time must be supported by individual and specific on/off punch times on the technician’s time ticket. ...
To continue, please Login or Start A Free Trial!

Owner Manual & NVLW

To view the Owner Manual and New Vehicle Limited Warranty by vehicle make/model/year in Service Information click the Limited Warranty and Owner Assistance Information link under the Owner Manual publication. Select the Warranty Information link from the Service Category list then click the New Vehicle...
To continue, please Login or Start A Free Trial!

The Basics

The little things sometimes make a big difference. That holds true with transaction being submitted for warranty reimbursement. Review the claim prior to submission to confirm that the little/seemingly insignificant things are complete: customer signature on the Authorization to Perform Repair line, 3 C’s thoroughly...
To continue, please Login or Start A Free Trial!

Open Recalls

As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing the open recalls now provides the...
To continue, please Login or Start A Free Trial!

Parts Policies

Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors.  While swapping of parts is helpful from a diagnostic perspective, swapped parts must never remain on the customer’s vehicle. If it is...
To continue, please Login or Start A Free Trial!

Non-GM Part

If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved the circumstances surrounding...
To continue, please Login or Start A Free Trial!

Windshield Program

Windshield or glass cracks, chips, or scratches due to impact are not covered. Windshield (stress) cracks will be covered for the first 12 months, regardless of mileage if caused by defects in material or workmanship. Windshields replaced under warranty must be a Genuine GM Windshield....
To continue, please Login or Start A Free Trial!

Dealer Case Management System

The DCM system is available within GlobalConnect (App Center) and allows dealers to view, add, and update their Voice of Customer (VOC), Customer Assistance Center (CAC), and Technical Assistance Center (TAC) cases. DCM increases the speed and efficiency of case management resulting in improved quality...
To continue, please Login or Start A Free Trial!

Featured Warranty Training Video

More Videos

Empowerment

To continue, please Login or Start A Free Trial!

Warranty Briefs: Warranty Battery Replacements

To continue, please Login or Start A Free Trial!

Straight Time

To continue, please Login or Start A Free Trial!

Battery Transaction Requirements

To continue, please Login or Start A Free Trial!

Cadillac Maintenance

To continue, please Login or Start A Free Trial!

Chevrolet Buick GMC CPO Maintenance Program

To continue, please Login or Start A Free Trial!

CBG CPO Warranty Coverge

To continue, please Login or Start A Free Trial!

Warranty Parts Center

To continue, please Login or Start A Free Trial!

Warranty Columns

Image

I’m Just a Warranty Claim

There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting. The service advisor...
Read Story

More From Warranty 101

Sublet Repair

While most warranty repairs are performed at dealerships, some repairs at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for...
To continue, please Login or Start A Free Trial!

Policy, Goodwill, Customer Enthusiasm, and Warranty

All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to describe the different payment categories: Customer Enthusiasm...
To continue, please Login or Start A Free Trial!

Important Bulletin Updates

Bulletin 04-00-89-015U - The Required Operating Procedures bulletin has been updated to include the 2020 model year. The revision also contains text updates as well as removing the article numbers associated with Service Policies & Procedures references. The bulletin contains 8 unique points that have...
To continue, please Login or Start A Free Trial!

Core Notes

In order for dealers to receive core credit, the core must be returned in the original package of the replacement unit purchased from GM (with the exception of catalytic converters, fascias, or bumper covers, and select wheels (peel off proof of purchase label is required...
To continue, please Login or Start A Free Trial!

Straight Time

Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time).  But what does this mean? And how does it affect your ability to...
To continue, please Login or Start A Free Trial!

Warranty Analysis

Warranty Analysis - Interested in analyzing warranty trends, performance, or expense? The Analyze Warranty tab in Global Warranty Management offers numerous tools and resources to do just that.  Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can...
To continue, please Login or Start A Free Trial!

The Warranty Claim Code

Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim Code field in Global Warranty Management...
To continue, please Login or Start A Free Trial!

Self-Authorization

Certain repairs require authorization by designated Service Agent management or GM personnel. When authorization is necessary, it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization is supported by related documentation, and indicate on the job card...
To continue, please Login or Start A Free Trial!

Image

Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
Read Story

More Technical Notes

Labor Operation Dependency Field

Depending on the repair performed, specific labor operations require additional data when submitting the claim for payment in the Labor Operation Dependency Field. The technician is responsible for recording this information on the job card or attaching the required test printout that contains the required...
To continue, please Login or Start A Free Trial!

Wiring Repairs:

The technician is responsible for following SI diagnostics when performing a wiring repair. Additionally, when a wiring repair is performed the SI Document ID of the Harness Routing View and the grid coordinates for the repair must be documented on the job card. When connecting...
To continue, please Login or Start A Free Trial!

Wiring Systems and Power Management:

The Service Manual/Bulletins Publication in SI has two helpful wiring related resources within the Power and Signal Distribution Category, Electrical Component Locator and Inline Harness Routing Views and Electrical Component and Inline Harness Connector End Views. These tools may be used to identify the harness...
To continue, please Login or Start A Free Trial!

WPC

The WPC has begun resuming normal operations, effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected in the same manner,...
To continue, please Login or Start A Free Trial!

Keyless Entry Batteries

Keyless entry batteries are covered for up to 12 months only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet.  ...
To continue, please Login or Start A Free Trial!

The Center of Learning Gateway

The CoL Gateway was launched in early May and offers the latest announcements, hot topics, new product overviews and highlights of ongoing programs and initiatives. This central location will help you avoid having to search through multiple sites to find what you are looking for....
To continue, please Login or Start A Free Trial!

TAC

TAC typically responds to cases with a full resolution within 30 minutes. TAC advisors have the ability to communicate back and forth with the technician through DCM, with all communication documented in DCM. To ensure technicians receive TAC responses, either each technician will need a...
To continue, please Login or Start A Free Trial!

Case Notes

Access DCM to view TAC, PQC, or DBC case notes that are associated with a VIN or a Service Request Number. Including this information with the transaction is beneficial when confirming that the technician comments on the job card reflect what was advised by TAC. ...
To continue, please Login or Start A Free Trial!

Image

Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
Read Story

More Industry News

Electric Delivery Van

An electric delivery van project, code named BV1, is planned for introduction by 2023. The van is aimed at commercial customers and will be built at its Detroit-Hamtramck plant. The plant is in the process of being converted into a fully electric vehicle assembly plan,...
To continue, please Login or Start A Free Trial!

Electric Models

GM has plans to invest $20 billion in electric models and self-driving technology over the next five years, making it one of the most aggressive carmakers when it comes to rolling out plug-in models. Plans are to refresh only about 65% of the current sales...
To continue, please Login or Start A Free Trial!

Auto Industry Recovery

Global vehicle sales may fall year over year by more than 20% in 2020 and not return to pre-COVID-19 levels until 2023. While everyone wants to get back to normal a full recovery is not likely to occur until people are confident that it is...
To continue, please Login or Start A Free Trial!

Full Production

In mid-May GM predicted that it will be back to full production in about four weeks, after closing their plants in late March. GM plans to use their sharpened rapid response skills from the brutal 40-day UAW strike to go from total shutdown to total...
To continue, please Login or Start A Free Trial!

Fleet

Hertz Global Holdings Inc has canceled 90% of its new-car purchases for the 2020 model year, a move that will further depress fleet sales by major automakers. The cost cutting move came after the company reported a larger than expected first-quarter net loss. The company...
To continue, please Login or Start A Free Trial!

Pickup Trucks

The highly lucrative truck segment dominated by Ford Motor Co, GM, and Fiat Chrysler Automobiles has outsold passenger cars by more than 17,000 units in April according to market research. Full-size truck models alone accounted for more than 40% of GM, Ford, and FCA’s April...
To continue, please Login or Start A Free Trial!

Solar Powered

In three years, GM expects all of its facilities in southeast Michigan to run on clean and renewable energy after purchasing 500,000 megawatt hours of solar energy from DTE Energy’s MIGreenPower program. The investment in MIGreenPower should deliver enough clean energy to run the southeast...
To continue, please Login or Start A Free Trial!

Video

Highly detailed, narrated videos can help customers see what needs to be replaced or fixed on their vehicles. Dealerships are using the multimedia to increase repair approvals, avoid potential litigation, and enable house calls during the pandemic. ...
To continue, please Login or Start A Free Trial!

Image

July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
Read Story

More Recall Updates

July 2020 Recall Update

Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04 Diesel Engine Block Heater Cord: The recall affects certain 2017-19...
To continue, please Login or Start A Free Trial!

June 2020 Recall Update

Customer Satisfaction Recall N192264450-03 Premature Brake Wear Notification: The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life...
To continue, please Login or Start A Free Trial!

May 2020 Recall Update

Recall N182206311-04 Steps to Avoid Low Coolant Comeback: The recall bulletin was updated to include important changes to prevent customers from returning with a low coolant message when the block heater repair is performed. Technicians are instructed to follow specific steps to make sure that...
To continue, please Login or Start A Free Trial!

April 2020 Recall Update

Safety Recall 15047-01, 15048-01, 15049-01, 15050-01, 15052-01, and 15053-01 Front Passenger Air Bag Inflator Replacement: The recall bulletins have been updated to include a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles.  Special Coverage N192216430 Airbag Light on Due to PPS...
To continue, please Login or Start A Free Trial!

March 2020 Recall Update

Safety Recalls 15047, 15048, 15049, 15050, 15052, 15053 Front Passenger Air Bag Inflator: Approximately 2,100 vehicles are involved in the program that affects certain 2005-06 Saab 9-2X vehicles. Involved vehicles may have had an interim like-for-like repair performed under a previous air bag recall. The...
To continue, please Login or Start A Free Trial!

Recall Summary Update

Safety Recall N182206630-02: Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved in the recall population. Customer Satisfaction Recall N192220080: Engine Oil Cooler...
To continue, please Login or Start A Free Trial!

January 2020 Recall Update

Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain voltage. Dealers are to update the Hybrid...
To continue, please Login or Start A Free Trial!

December 2019 Recall Update

Special Coverage N182202780-01: Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been revised to update the models and to extend the coverage period. The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18 Chevrolet Silverado LD, GMC Sierra LD, 2015-18 Chevrolet...
To continue, please Login or Start A Free Trial!

Image

Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
Read Story

More Reject of the Month

Reject of the Month - July 2020

A job card was submitted for a wiring repair on a Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was located....
To continue, please Login or Start A Free Trial!

Reject of the Month - June 2020

Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented...
To continue, please Login or Start A Free Trial!

Reject of the Month - May 2020

Did you know that by reviewing a few basic items on the job card prior to submission you may effectively prevent a reject? And, ultimately that is our goal, reduce rejects to increase transactions that are paid accurately and timely. The following three areas of...
To continue, please Login or Start A Free Trial!

Reject of the Month - April 2020

In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the population covered by...
To continue, please Login or Start A Free Trial!

Reject of the Month

A recent round of Mail Out Reviews brought a few issues/trends to light. The transactions that were reviewed had all been accepted for payment in GWM, but were subject to charge back due to noncompliance. You will notice that all of the issues relate to...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 229

Error 229: Repeat Repair. Labor Code 8463730 on job card 12345 is related to labor code 8466430.  In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the...
To continue, please Login or Start A Free Trial!

Reject of the Month

Mail Out Review Notes: We have noticed another round of Mail Out Reviews (MOR) arrived at dealerships in late November. As in the past, dealers that received the MOR were asked to send in, on average, 10 job cards with supporting documentation. The job card...
To continue, please Login or Start A Free Trial!

Reject of the Month

Error 143: Labor Code X is missing required information for field X. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Claim Code. Error code 852 was introduced this past summer as an informational message, then transitioned to a “live” error this past fall.  GM has...
To continue, please Login or Start A Free Trial!

Special Reports:

Popular Warranty Topics

Like What You See? Subscribe