We're Glad You're Here! Get Unlimited Access To GM Warranty News.

The following articles are derived from jlwarranty's Warranty Administration Program. Free Trial

Latest GM Warranty News

Image

Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
Read Story

More Latest News

Documentation of Approval

We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date, time, and explanation. We often get asked...
To continue, please Login or Start A Free Trial!

Courtesy Transportation Reminders

Effective October 1, 2018 only 2017-2019 model year vehicles will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don’t stay in the...
To continue, please Login or Start A Free Trial!

The Dealership Team

Every so often I am questioned about whose responsibility it is to do a certain dealership or service department task. For instance, who handles warranty part returns, who handles warranty rejects, who submits the warranty transaction, who interacts with the technicians when there is an...
To continue, please Login or Start A Free Trial!

Missing Radio Programming Steps

GM recently reported in GCUS-9-7288 that they have received customer comments of radio related performance issues, and in review of those concerns, they identified that some technicians are not following published radio programming procedures. These procedures include programming software, calibrations, and resetting the Manufacturer Enable...
To continue, please Login or Start A Free Trial!

GM Authorization and Attachments

Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence to Policies & Procedures compliance. Not attaching...
To continue, please Login or Start A Free Trial!

Electrical Diagnosis

The title of this article could also have been “Variable Diagnostic Time Allowance” as that is what it is referred to in bulletin 18-NA-263, but the focus is meant to be on the word “electrical.”  Every labor operation that allows for electrical diagnosis time will have...
To continue, please Login or Start A Free Trial!

GM Accessories Employee Discount Program

The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships.  GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible GM Accessories,...
To continue, please Login or Start A Free Trial!

Add on Repairs

What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect, is not willing to pay for a repair that is a technician misdiagnosis or...
To continue, please Login or Start A Free Trial!

GM Warranty Tips

Image

Attachment Reminder

Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
Read Story

More Tips

Pre-Repair Authorization

The Pre-Repair Authorization process for warranty transactions involving wheel replacements, exterior mirror assemblies, and all interior seat cushion covers has been rolled out for all regions. The process requires dealers to obtain GM Authorization prior to replacing the affected component. Dealers utilize the CSMT (Certified...
To continue, please Login or Start A Free Trial!

CSMT App

The app allows dealers to create and submit their request for pre-authorization. The app may be used by any member of the service department team. Although recommended, it is not required by GM for the service manager to be involved in the request. The app...
To continue, please Login or Start A Free Trial!

Approved Pre-Authorizations

PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using the labor code listed in the approval...
To continue, please Login or Start A Free Trial!

Transportation Damage Transactions

Bulletin 15-00-89-002 has been updated to include the 2019 model year. Transportation transactions that exceed $500 must be submitted with the accounting copy of the job card or sublet invoice, Delivery Receipt, and Letter of Notification (if applicable). Attachments must also include three supporting photographs,...
To continue, please Login or Start A Free Trial!

Certified Elite

Global Message GCUS-9-7032 announced that the Certified Elite Service Dealer Program will be discontinued after the 2019 calendar year. The 2019 Certified Elite Service Dealers were announced in January 2019. ...
To continue, please Login or Start A Free Trial!

Odometer Discrepancy

Warranty transaction analysis has identified instances where the odometer reading entered by the dealer does not match the vehicle’s actual odometer reading as captured through Chevrolet/Buick/GMC/Cadillac Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential...
To continue, please Login or Start A Free Trial!

CAC & PET

If CAC contacts the dealer on the customer’s behalf for reimbursement of a customer pay repair, the dealer would run the PET at warranty rates. The Policy Tool will provide the dealer with the guidance for the available reimbursement amount. The dealer should open a...
To continue, please Login or Start A Free Trial!

Exchange Components & PET

When electing to offer a policy decision on an exchange component (e.g. instrument cluster, radio), run the PET using the labor and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component as out-of-warranty/policy...
To continue, please Login or Start A Free Trial!

Featured Warranty Training Video

More Videos

Service Management Approvals and Authorizations

To continue, please Login or Start A Free Trial!

Warranty Administration Resource Center

To continue, please Login or Start A Free Trial!

Cross-line Warranty

To continue, please Login or Start A Free Trial!

Empowerment

To continue, please Login or Start A Free Trial!

Add On Repairs

To continue, please Login or Start A Free Trial!

Concern Not Duplicated

To continue, please Login or Start A Free Trial!

Community Walkthrough: Videos Section

To continue, please Login or Start A Free Trial!

Warranty On Stock Used Vehicles

To continue, please Login or Start A Free Trial!

Warranty Columns

Image

Wiring Repair Labor Operations

Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
Read Story

More From Warranty 101

Bulletin Updates

Several important warranty and service bulletins have recently been revised. As with service technical bulletins, always be sure to reference the most current version.  The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service...
To continue, please Login or Start A Free Trial!

OLH Approval

GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy and Procedures Compliance tab. One of the...
To continue, please Login or Start A Free Trial!

WPC Parts Return Program

 The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length...
To continue, please Login or Start A Free Trial!

Analysis Report - Shuttle

Providing the customer with a shuttle to/from the dealership is GM's preferred transportation alternative. This method of transportation should be considered with any scheduled warranty service appointment or when any eligible vehicle is brought in for a warranty repair.  Is your store taking advantage of this...
To continue, please Login or Start A Free Trial!

Dealer empowerment program

Certain policies must be followed when considering requests for customer assistance, whether the request is a result of an out of warranty situation or a non-warrantable failure. Familiarity with the proper tools and their usage is imperative to customer satisfaction and loyalty, and transaction acceptance....
To continue, please Login or Start A Free Trial!

Pre-Repair Authorization

Over the past several months pilot dealers have been utilizing the Pre-Repair Authorization process for repairs involving wheels, exterior mirror assemblies, and interior seat cushion covers. Based on the feedback and success from the pilot, GM has announced that the PRA process for select components...
To continue, please Login or Start A Free Trial!

GlobalConnect Shortcuts

Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel.  To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the GlobalConnect webpage....
To continue, please Login or Start A Free Trial!

The Product Field Action Vehicle Report (CAM-03) form

The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not...
To continue, please Login or Start A Free Trial!

Image

Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
Read Story

More Technical Notes

Comeback Prevention

The Comeback Concern Verification Sheets (CCVS) should be used on the first visit when the customer has a complicated, difficult, or intermittent condition or concern.  ...
To continue, please Login or Start A Free Trial!

Spin-On Oil Filter UPF63R

Certain 2016-2019MY Buick, Cadillac, Chevrolet, and GMC vehicles equipped with either a 3.6L (LGX) or 3.0L (LGW) engine have higher oil pump pressure in order to accommodate engine cam phasing and high-speed bearing requirements. Due to these requirements, the oil filter performance was improved to...
To continue, please Login or Start A Free Trial!

Properly Maintaining Vehicles in Inventory

The dealer continues to be responsible for the storage and proper care of new vehicles while in dealer inventory, until the customer takes delivery. Damage or deterioration, resulting from improper storage, is not covered by the New Vehicle Warranty. The dealer must maintain the battery...
To continue, please Login or Start A Free Trial!

Unavailable Original Equipment Part

Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM. The service agent must...
To continue, please Login or Start A Free Trial!

Used Parts

Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.   ...
To continue, please Login or Start A Free Trial!

Swapping Components between Vehicles

GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern.  However, the part that was swapped...
To continue, please Login or Start A Free Trial!

New Vehicle Tire Warranty Program

Bulletin 00-03-10-003X has been updated to reflect the 2019 model year. The prorate charts remain the same. Proration applies to the price of the tires only, with GM covering 100% of the labor cost for tires replaced under the bumper-to-bumper warranty. ...
To continue, please Login or Start A Free Trial!

Control Module Programming

Bulletin 06-08-47-001N has been updated to include the 2019 model year and to update the Warranty Claim Code and Transaction Information. The Warranty Claim Code displays in SPS after a successful programming event. The technician must accurately and legibly document the code(s) on the job...
To continue, please Login or Start A Free Trial!

Image

Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
Read Story

More Industry News

Cutting Costs

Dealers are carefully scrutinizing all costs in preparation for a year of narrowing margins and declining sales. Expense analysis begins with the seemingly trivial items such as providing bottled water, to higher ticket items like dealership renovations. In addition to renovations, employee turnover and floorplan...
To continue, please Login or Start A Free Trial!

Technician Productivity

The National Automotive Dealers Association is working with dealers to fill service technician vacancies, retain experienced technicians, and employ them more efficiently. Many dealerships find that their technician base is not as productive as it can be, meaning that each service technician should record at...
To continue, please Login or Start A Free Trial!

Blazer

Advertising for the 2019 Chevrolet Blazer will begin next month. The new model is being offered in four trims, including the blacked-out RS and the chrome-trimmed premier. The mid-size utility will offer models with a 2.5L inline-four cylinder engine or a 3.6L V6.  ...
To continue, please Login or Start A Free Trial!

Cadillac XT6

The new Cadillac XT6 crossover is expected to fill the niche between the XT5 midsize crossover and the large Escalade SUV. The large three row XT6 was unveiled at the Detroit Auto Show in January and is expected to arrive in dealer showrooms around mid-year....
To continue, please Login or Start A Free Trial!

EV Charging

GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration into the myChevrolet app. This will allow...
To continue, please Login or Start A Free Trial!

Chevrolet Advertising

Chevrolet kicked off a new advertising campaign for the redesigned 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad is called “A Little Bit Country,...
To continue, please Login or Start A Free Trial!

Production

GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse, Cadillac...
To continue, please Login or Start A Free Trial!

Plant Closures

GM may close up to five North American plants as it ends productions of six nameplates and consolidates pickup production. This action will affect up to 6,700 salaried and hourly employees. Potential plant closures include: Detroit Hamtramck Assembly-Michigan, Lordstown Assembly-Ohio, Oshawa Assembly-Ontario, Warren Transmission Operations-Michigan,...
To continue, please Login or Start A Free Trial!

Image

July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
Read Story

More Recall Updates

March 2019 Recall Update

Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles.  Special Coverage 15114A: MIL Lamp On/Glow...
To continue, please Login or Start A Free Trial!

February 2019 Recall Update

Safety Recalls 15027-01, 15041-05, 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously registered in High...
To continue, please Login or Start A Free Trial!

January 2019 Recall Update

Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two different categories, vehicles that consistently experience...
To continue, please Login or Start A Free Trial!

December 2018 Recall Update

Customer Satisfaction Recall N182191300: Unwanted Roof-Rail Air Bag Deployments While Off-Roading: Dealers will reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and seat belt pretensioners deploying in certain types of off-road use. The recall affects...
To continue, please Login or Start A Free Trial!

November 2018 Recall Update

Customer Satisfaction Recall 18057: Missing Child Seat Top Tether Anchor Label: There are approximately 5,100 Buick Regal 2018 model year vehicles involved in the recall population. Involved vehicles may be missing the child seat top tether anchor label on the center rear seat. Dealers are...
To continue, please Login or Start A Free Trial!

October 2018 Recall Update

Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist or other electrical issues...
To continue, please Login or Start A Free Trial!

September 2018 Recall Update

Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL...
To continue, please Login or Start A Free Trial!

August 2018 Recall Update

Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians are required to record the Warranty Claim Code on...
To continue, please Login or Start A Free Trial!

Image

Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
Read Story

More Reject of the Month

Reject of the Month - Error code 067, 068, 072

Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation.  If you submit a transaction with...
To continue, please Login or Start A Free Trial!

Reject of the Month

Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the components after...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 111

Error 111: Days allowed between Repair Completion and Job Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle.  The repairing technician found...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 903

The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC shudder.  Since the technician...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 073, 021, 072

A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned driveline support causing...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 066

Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin 16NA219...
To continue, please Login or Start A Free Trial!

Reject of the Month - Error code 124

Error code 124: This transaction is being reviewed by a GM Service Manager. On a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM.  This month the warranty administrator found that error...
To continue, please Login or Start A Free Trial!

Reject of the Month

A dealer’s Mail Out Job Card Review brought several policy deviations to management’s attention, primarily for issues that were preventable. While the job cards contained within the review were not in reject status, 11 of the 15 job cards subject to review were debited back...
To continue, please Login or Start A Free Trial!

Special Reports:

Popular Warranty Topics

Like What You See? Subscribe