While most warranty repairs are performed at dealerships, some repairs at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for...
To continue, please Login or Start A Free Trial!

All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to describe the different payment categories: Customer Enthusiasm...
To continue, please Login or Start A Free Trial!

Bulletin 04-00-89-015U - The Required Operating Procedures bulletin has been updated to include the 2020 model year. The revision also contains text updates as well as removing the article numbers associated with Service Policies & Procedures references. The bulletin contains 8 unique points that have...
To continue, please Login or Start A Free Trial!

In order for dealers to receive core credit, the core must be returned in the original package of the replacement unit purchased from GM (with the exception of catalytic converters, fascias, or bumper covers, and select wheels (peel off proof of purchase label is required...
To continue, please Login or Start A Free Trial!

Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time).  But what does this mean? And how does it affect your ability to...
To continue, please Login or Start A Free Trial!

Warranty Analysis - Interested in analyzing warranty trends, performance, or expense? The Analyze Warranty tab in Global Warranty Management offers numerous tools and resources to do just that.  Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can...
To continue, please Login or Start A Free Trial!

Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim Code field in Global Warranty Management...
To continue, please Login or Start A Free Trial!

Certain repairs require authorization by designated Service Agent management or GM personnel. When authorization is necessary, it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization is supported by related documentation, and indicate on the job card...
To continue, please Login or Start A Free Trial!

Depending on the repair performed, specific labor operations require additional data when submitting the claim for payment in the Labor Operation Dependency Field. The technician is responsible for recording this information on the job card or attaching the required test printout that contains the required...
To continue, please Login or Start A Free Trial!

The technician is responsible for following SI diagnostics when performing a wiring repair. Additionally, when a wiring repair is performed the SI Document ID of the Harness Routing View and the grid coordinates for the repair must be documented on the job card. When connecting...
To continue, please Login or Start A Free Trial!

The Service Manual/Bulletins Publication in SI has two helpful wiring related resources within the Power and Signal Distribution Category, Electrical Component Locator and Inline Harness Routing Views and Electrical Component and Inline Harness Connector End Views. These tools may be used to identify the harness...
To continue, please Login or Start A Free Trial!

The WPC has begun resuming normal operations, effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected in the same manner,...
To continue, please Login or Start A Free Trial!

Keyless entry batteries are covered for up to 12 months only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet.  ...
To continue, please Login or Start A Free Trial!

The CoL Gateway was launched in early May and offers the latest announcements, hot topics, new product overviews and highlights of ongoing programs and initiatives. This central location will help you avoid having to search through multiple sites to find what you are looking for....
To continue, please Login or Start A Free Trial!

TAC typically responds to cases with a full resolution within 30 minutes. TAC advisors have the ability to communicate back and forth with the technician through DCM, with all communication documented in DCM. To ensure technicians receive TAC responses, either each technician will need a...
To continue, please Login or Start A Free Trial!

Access DCM to view TAC, PQC, or DBC case notes that are associated with a VIN or a Service Request Number. Including this information with the transaction is beneficial when confirming that the technician comments on the job card reflect what was advised by TAC. ...
To continue, please Login or Start A Free Trial!

An electric delivery van project, code named BV1, is planned for introduction by 2023. The van is aimed at commercial customers and will be built at its Detroit-Hamtramck plant. The plant is in the process of being converted into a fully electric vehicle assembly plan,...
To continue, please Login or Start A Free Trial!

GM has plans to invest $20 billion in electric models and self-driving technology over the next five years, making it one of the most aggressive carmakers when it comes to rolling out plug-in models. Plans are to refresh only about 65% of the current sales...
To continue, please Login or Start A Free Trial!

Global vehicle sales may fall year over year by more than 20% in 2020 and not return to pre-COVID-19 levels until 2023. While everyone wants to get back to normal a full recovery is not likely to occur until people are confident that it is...
To continue, please Login or Start A Free Trial!

In mid-May GM predicted that it will be back to full production in about four weeks, after closing their plants in late March. GM plans to use their sharpened rapid response skills from the brutal 40-day UAW strike to go from total shutdown to total...
To continue, please Login or Start A Free Trial!

Hertz Global Holdings Inc has canceled 90% of its new-car purchases for the 2020 model year, a move that will further depress fleet sales by major automakers. The cost cutting move came after the company reported a larger than expected first-quarter net loss. The company...
To continue, please Login or Start A Free Trial!

The highly lucrative truck segment dominated by Ford Motor Co, GM, and Fiat Chrysler Automobiles has outsold passenger cars by more than 17,000 units in April according to market research. Full-size truck models alone accounted for more than 40% of GM, Ford, and FCA’s April...
To continue, please Login or Start A Free Trial!

In three years, GM expects all of its facilities in southeast Michigan to run on clean and renewable energy after purchasing 500,000 megawatt hours of solar energy from DTE Energy’s MIGreenPower program. The investment in MIGreenPower should deliver enough clean energy to run the southeast...
To continue, please Login or Start A Free Trial!

Highly detailed, narrated videos can help customers see what needs to be replaced or fixed on their vehicles. Dealerships are using the multimedia to increase repair approvals, avoid potential litigation, and enable house calls during the pandemic. ...
To continue, please Login or Start A Free Trial!

Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04 Diesel Engine Block Heater Cord: The recall affects certain 2017-19...
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N192264450-03 Premature Brake Wear Notification: The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life...
To continue, please Login or Start A Free Trial!

Recall N182206311-04 Steps to Avoid Low Coolant Comeback: The recall bulletin was updated to include important changes to prevent customers from returning with a low coolant message when the block heater repair is performed. Technicians are instructed to follow specific steps to make sure that...
To continue, please Login or Start A Free Trial!

Safety Recall 15047-01, 15048-01, 15049-01, 15050-01, 15052-01, and 15053-01 Front Passenger Air Bag Inflator Replacement: The recall bulletins have been updated to include a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles.  Special Coverage N192216430 Airbag Light on Due to PPS...
To continue, please Login or Start A Free Trial!

Safety Recalls 15047, 15048, 15049, 15050, 15052, 15053 Front Passenger Air Bag Inflator: Approximately 2,100 vehicles are involved in the program that affects certain 2005-06 Saab 9-2X vehicles. Involved vehicles may have had an interim like-for-like repair performed under a previous air bag recall. The...
To continue, please Login or Start A Free Trial!

Safety Recall N182206630-02: Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved in the recall population. Customer Satisfaction Recall N192220080: Engine Oil Cooler...
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain voltage. Dealers are to update the Hybrid...
To continue, please Login or Start A Free Trial!

Special Coverage N182202780-01: Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been revised to update the models and to extend the coverage period. The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18 Chevrolet Silverado LD, GMC Sierra LD, 2015-18 Chevrolet...
To continue, please Login or Start A Free Trial!

A job card was submitted for a wiring repair on a Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was located....
To continue, please Login or Start A Free Trial!

Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented...
To continue, please Login or Start A Free Trial!

Did you know that by reviewing a few basic items on the job card prior to submission you may effectively prevent a reject? And, ultimately that is our goal, reduce rejects to increase transactions that are paid accurately and timely. The following three areas of...
To continue, please Login or Start A Free Trial!

In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the population covered by...
To continue, please Login or Start A Free Trial!

A recent round of Mail Out Reviews brought a few issues/trends to light. The transactions that were reviewed had all been accepted for payment in GWM, but were subject to charge back due to noncompliance. You will notice that all of the issues relate to...
To continue, please Login or Start A Free Trial!

Error 229: Repeat Repair. Labor Code 8463730 on job card 12345 is related to labor code 8466430.  In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the...
To continue, please Login or Start A Free Trial!

Mail Out Review Notes: We have noticed another round of Mail Out Reviews (MOR) arrived at dealerships in late November. As in the past, dealers that received the MOR were asked to send in, on average, 10 job cards with supporting documentation. The job card...
To continue, please Login or Start A Free Trial!

Error 143: Labor Code X is missing required information for field X. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Claim Code. Error code 852 was introduced this past summer as an informational message, then transitioned to a “live” error this past fall.  GM has...
To continue, please Login or Start A Free Trial!