It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.
Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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Goodwill Tools
As an alternative to paying for non-warranty repairs, GM provides specific goodwill tools designed to assist the dealer with customer satisfaction and retention. The tools include OnStar plan options, Maintenance Letter for a one-time future service or maintenance visit, Component Coverage Letter for extended component...
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Sublet Repair Compliancy
While most warranty repairs are performed at dealerships, some repairs at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for...
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Claim Pre-Approval Updates
The individual reviewing your pre-approval requests may have changed, effective June 19, 2018.
While the Pre-Approval Request form has not changed, depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer. GM states the reason for this change is...
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Repair Time Overlap
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor operations applied to address...
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Cadillac CPO Operations Guide - NEW
The latest edition of the Cadillac Certified Pre-Owned Operations Guide was issued in May 2018. Appendix A within the guide contains a list of labor operations that are not covered by the Cadillac CPO Limited Warranty. This is the ultimate source for determining items that...
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Associated Accessories
When performing a warranty repair or replacement of an Associated Accessory as directed by the accessory manufacturer, labor may be claimed by submitting a ZREG transaction.
The complaint, cause, and correction of the Associated Accessory must be documented on the job card. If instructed to replace...
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Upcoming Changes
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process, as well as the...
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Authorization to Perform Repairs
Every warranty job card must have a customer signature prior to any repairs being performed. The job card must also include a statement that contains the phrase “Authorization to Repair” with the customer signature line. If the customer is not available to sign, service management...
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GM Warranty Tips
"My Shortcuts" appear on the right side of the GlobalConnect home page. Your top 15 applications will appear in the shortcut panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the GlobalConnect...
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OE Batteries
Bulletin 15-06-03-002 has been revised to update the information contained within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test. ...
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Super Cruise
Recall 17479 involves reprogramming five modules, including HVAC, IPC, ESCM, SRR, and ASCM. When performing the reprogram procedure, the SPS Warranty Claim Code for all five modules must be entered when submitting the transaction. One warranty Claim Code must be submitted in the warranty claim...
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Dealer Empowerment Labor Operations and Customer Enthusiasm
Bulletin 11-00-89-005 has been revised to update the Policy Guidelines and the Customer/Service Agent Participation Amount Transaction Processing sections. The PET is to be used once a determination has been made that a policy decision is appropriate for a customer’s out of warranty repair or...
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Variable Diagnostic Time
Diagnostic time is published in the Labor Time Guide with specific labor operations. Where variable times are listed (e.g. 0.0 – 0.3 hr), or the allowance states that up to the published time may be claimed, the time claimed must be based on actual time...
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Other Labor Hours
OLH may be claimed in the OLH field of the transaction to account for technician labor time spent on a repair beyond the standard diagnostic and service procedures that are listed within the service manual. Service management is responsible for the reasonableness of the OLH...
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Straight Time
When labor time is not published for a particular vehicle/repair, Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST prior to the first...
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Serial Numbers
Dealers that are required to contact the PQC prior to assembly replacement are required to attach a copy of the job card and the Assembly Repair/Replace worksheet to the transaction. If applicable, the flush code must be entered in the Flush Code field of the...
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Battery Part Numbers
Bulletin 15-06-03-002 has been updated to include information on providing feedback and also details within the battery part number, CCA, and battery type table. Feedback should be submitted to the parts catalog using the Contact Us link within the EPC Help tab when questions arise...
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Warranty Parts Center
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Lifetime Parts Warranty
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Fluid Leak Analyze
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Customer Purchased Parts and Accessories Effective with Parts Purchased Prior to April 1 2018
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Customer Purchased Parts and Accessories Effective with Parts Purchased On Or After April 1 2018
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Cross-line Warranty
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Transportation Transactions: Inspections
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Transportation Transactions: Submissions
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Warranty Columns
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101
Customer Concern Not Duplicated
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations are used, they require full service...
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Required Operating Procedures-Authorization Matrix
Download jlwarranty's Service Management Authorization Matrix Help Card
Bulletin 04-00-89-015S was updated in mid-May. The revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix contained within Service Policies and Procedures Article 3.2.13 had not yet been...
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Warranty Administration Resource Center
The new Warranty Administration Resource Center application in GlobalConnect has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages.
All of the tools you were accustomed to in the Dealership Policies, Procedures and Manuals page...
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Transportation Damage Notes
All vehicles designated for delivery to the Service Agent’s facility, regardless of vehicle condition, must be accepted. Any questions or concerns must be directed to the DBC only.
It is highly recommended that digital photographs of damaged areas are taken to support a claim, and when...
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GM Authorization
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment. Remember, if...
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Lucky 7 Service Conquest Program
Lucky 7 Service Conquest Program - Periodically GM will announce special service offers that must be administered for payment through Global Warranty Management, typically using transaction type ZSSP, Special Sales Programs. A ZSSP transaction type indicates an owner loyalty type promotional program that is designed...
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Straight Time Labor Operations
Certain labor operations in the Labor Time Guide will not have a published base time displayed. These labor operations are called Straight Time labor operations. With repairs that display ST in the LTG, technicians should document all of the steps taken to support the repairs...
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Tire Replacement
Tires are covered under the bumper-to-bumper warranty when defective. They are not covered if they are simply worn or damaged by other means, unless the service agent is instituting a Customer Enthusiasm transaction.
To initiate a warranty action, a Pre-Repair and a Tire Authorization form must...
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The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes
DTC P2463
Technical Service Bulletin 10-06-05-002 addresses the importance of routine cleaning the Diesel Particulate Filter (DPF). Customers should be instructed that in order for the filter to clean itself, the vehicle must be driven above 30 mph until the Clean Exhaust Filter Continue Driving message clears....
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High Voltage Battery
Lithium Ion batteries must be obtained through the Battery Service Center for all warranty and policy repairs, or through TAC if the component is on restriction. TAC or the BSC must be notified at the time of order if the repair is covered under warranty...
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Dead Battery
GlobalConnect Message GCUS-9-6027 addresses the ongoing issue of dead batteries in 2018 GMC Terrain vehicles, both with dealer inventory and customer vehicles. Engineering is working on a fix. In the meantime GMC dealers are authorized to make valid warranty claims for any batteries replaced during...
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Inoperative TransFlow Machine
If the TransFlow machine is inoperative, it is to be repaired within 30 days. “INOP” may be entered in the flush code field of the warranty transaction while the machine is being repaired (within 30 days). If the dealership borrows a machine during the repair...
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TransFlow Process
The Transmission Fluid Cooler Flow Test and Flushing document (ID 4117048) provides the cooler flow check and flushing steps, machine set-up, the minimum flow rate chart for both a steel TOC and aluminum TOC, back flush procedure, forward flush, flow test, code recording procedure, and...
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TransFlow Machine
The TransFlow machine is designed to measure the transmission oil cooler (TOC) oil flow capability and to remove contaminated oil from the TOC system after a transmission repair. Measuring the transmission cooler system oil flow rate determines if the cooler meets the current GM flow...
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OEM and Reman Engine and Transmission Identification
Bulletin 06-00-89-031 has been updated to include the 2017 through 2019 model years. The bulletin provides dealers and retailers with the tools to find engine and automatic transmission/transaxle identification information for OEM built service engines, manufactured for GM service engines, and re-manufactured for GM service...
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Product Assistance Claim
The PAC Team within the Global Connected Customer Experience Contact Center is responsible for cases where the customer alleges that a vehicle defect resulted in injury or damage. All PAC cases are thoroughly reviewed during the investigation process to determine if there is any indication...
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GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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More Industry News
Ignition Switch Recall
It has been four years since the release of the ignition switch recall. The recall affected 2.6 million Chevrolet Cobalts, Saturn Ions, and other small cars worldwide. Four years later, 92% of the cars that GM believes exist outside a junk yard have been repaired...
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Push Button Start
While keyless ignition has become more common within GM’s portfolio in the last four years, it still isn’t standard on many of the least expensive vehicles or the newly redesigned Chevrolet Silverado or GMC Sierra. Other automakers are moving quickly to expand keyless ignition across...
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Advanced Batteries
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance, notably higher energy density, longer range,...
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In-Car App
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select Shell stations...
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Electrified Road
An electrified road in Sweden is the first in the world that charges vehicles as they drive. The technology could potentially help cut the high cost of electric cars. The Sweden project, named eRoadArlanda, is government funded and cost approximately $5 million. A modified electric...
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Virtual Reality
While the Cadillac XT4 compact premium crossover isn’t available yet, dealership salespeople are able to assist future buyers through the brand’s virtual reality project. The project gives customers the option to test features such as exterior and interior colors, trim levels, and other specifications without...
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Buick Envision
Starting with the 2019 model year, Buick vehicles will no longer have the brand’s name badge in North America. The first model with the change is the 2019 Buick Envision. Buick states the reason for dropping the Buick is consistency across market places. Market research...
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2019 Sierra
The 2019 GMC Sierra has been redesigned with bolder styling, more luxury amenities, and weight savings of up to 360 pounds compared to the current model. The high-end SLT and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate...
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Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates
July 2018 Recall Update
Special Coverage 15810-02 Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine.
Emission Recall 17089-01 NOx Position...
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June 2018 Recall Update
Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace...
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May 2018 Recall Update
Safety Recalls 14491H, 14735G, 15041-04, 15043-04, 15406G, 15438-06, 15815-06, 15816-06, 15817-05, 15826-05, 17009-03, 28810-04, and 28811-04 Takata Air Bag: The $50 dealer completion bonus for the replacement of Takata air bag inflators remains in effect through April 30, 2018. To qualify for the bonus, the...
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April 2018 Recall Update
Recalls 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 17009, 28810, and 28811: Takata Air Bag Completion Rate Improvement Program: The Takata Air Bag recalls have been updated to extend the $50 completion bonus through March 31, 2018. The bonus remains in effect...
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March 2018 Recall Update
Noncompliance Recall 15176E: Sunroof Switch Compliance: The recall has been updated to include revisions to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim...
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Recall Summary Update
Safety Recalls 14491F, 14735E, 15041-02, 15043-02, 15406E, 15438-04, 15815-04, 15816-04, 15817-03, 15826-03, 17009-01, 28810-02, and 28811-02: Takata Air Bag Completion Rate Improvement Program: The National Highway Traffic Safety Administration (NHTSA) is overseeing efforts to help improve for the Takata Air Bag Recall. In October 2017,...
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January 2018 Recall Update
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture over time, creating excessive internal pressure when the...
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December 2017 Recall Update
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The recall affects certain 2008-2012...
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Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month
Reject of the Month
A job card was submitted for a wiring repair on a 2017 Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was...
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Reject of the Month
A dealer recently received the results of their mail in job card review. The review encompassed eight different warranty transactions, with deviations found with each.
While not rejects, all of these transactions had been accepted for payment. After review, all of the transactions were debited due...
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Reject of the Month
Error code 81: Base Labor Hours Exceed the Allowance for Labor Code 9102934.Error Code 243: Error 081 Cannot Be Authorized and Must Be Corrected.
After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The...
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Reject of the Month
A new 2018 Chevrolet Camaro was delivered to a dealership in the southwest with green overspray over the entire vehicle. The carrier noted on the delivery receipt that the vehicle was inspected prior to loading and found to have overspray from the rail car. While...
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Did You Know
You can get your copy of Warranty Newsletter via email 7-10 days sooner! That’s right, when we submit this newsletter to the printer to begin the 7-10 day print and fulfillment process, we also email it directly to our subscribers who have logged into our...
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Reject of the Month - Module Reprogramming
Error 066: Labor code xxxxxxx is restricted and requires GM authorization.
The owner of a 2017 Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that he was unable to...
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Reject of the Month - Rust Through Perforation Repairs
A dealer performed a rust-through perforation corrosion repair on a 2013 Chevrolet Tahoe. The left rear quarter had a very small hole through the panel above the wheel well. To correct the condition the body shop removed the damaged section of the panel, installed a...
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Reject of the Month - Mail Out Review
We have noticed another round of MOR arrived at dealerships in late November. As in the past, dealers that received the MOR were asked to send in, on average, 10 job cards with supporting documentation. The job card selection is historically trend focused, meaning specific...
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