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Latest GM Warranty News

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Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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Chemical Spotting and Rail Dust

Paint damage and deterioration can result from chemical fallout (such as acid rain) and rail dust. Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes...
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Diagnostic Time

Adapting to and embracing change can be a challenge for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service departments will have a team...
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Air Conditioning Repair Documentation

With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for...
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Policy Repairs on Vehicles with a Service Contract

If your customer purchased a service contract, also referred to as an extended warranty, either at the time they purchased their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone with a service contract wouldn’t...
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Pre-Delivery Inspection Processes

GM states that customers often consider the condition of a vehicle at delivery as a direct reflection on the dealership and how much they care about the vehicles they sell. For some technicians, the pre-delivery process is thought of as an ordinary task, but it...
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Bulletin Updates

Warranty SPS Control Module Reprogramming - Bulletin 06-08-47-001 has been updated to version O. The latest revision incorporates the 2020 model year as well as updates to the data within the chart. Additionally, the following tips to avoiding warranty transaction rejections has been added to...
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GM Replacement Parts Warranty

GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and paid for by the customer, have...
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Up Assemblies

When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific...
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GM Warranty Tips

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Attachment Reminder

Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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Corvette and Camaro Maintenance

The Chevrolet Complete Care Maintenance Program has increased the reimbursement ceiling for the 2019 model year Corvette and Camaro. The change is due to the change in Mobil 1 ESP formula oil. Maintenance on 2019MY Corvette vehicles with engine RPO LT1, LT4, and LT5 with...
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General Comments

In Global Warranty Management the general comments section should be used to communicate with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the field to provide quick verbiage about what the...
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Variable Diagnosis

If time spent diagnosing the vehicle extends beyond the published allowance, the technician must punch off diagnosis and punch on OLH. n ...
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PET Tips

The PET and the DMA Pre-Approval form, used when deviating from the GM recommended participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job card...
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PET Attachment Reminder

When using the Policy Evaluation Tool, dealers must attach the printout to the hard copy of the job card and also to the electronic transaction. If the decision is made to deviate from the recommended GM participation amount, DMA pre-approval must be obtained. In those...
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Courtesy Transportation

Effective June 13, 2019, only 2018-19 MY vehicles will qualify for the CTP program. As of June 13, 2019, the 2017 MY vehicles are no longer eligible to be used or loaned in the program. ...
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Cadillac Moments Goodwill Tool

The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail use of the...
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Battery and Parts Warranty

The only time a dealer should submit a parts warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty transactions are not...
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Featured Warranty Training Video

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Warranty Coverage

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CBG CPO Warranty Coverge

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Servicing Vehicles From Canada

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Maintenance Programs

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Emissions Warranty Coverage

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Empowerment

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Community Walkthrough

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Warranty Parts Center

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Warranty Columns

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Wiring Repair Labor Operations

Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101

Did You Know?

Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or,...
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Product Field Action Working Capital Assistance Program

The Working Capital Assistance Program was announced in October 2016 as a means of providing financial support to dealers for used vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available.  In the first...
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The Fundamentals

There are certain aspects of warranty that are critical to the process, aka the foundation. Without a strong foundation, the “life” of the warranty transaction may be brief, whereas a solid foundation helps set the transaction up for success from its inception. The following “tips”...
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Cores

GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate and all fluids...
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Emissions

Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light on the dash. When the check engine...
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Bulletin Updates

Several important warranty and service bulletins have recently been revised. As with service technical bulletins, always be sure to reference the most current version.  The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service...
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OLH Approval

GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy and Procedures Compliance tab. One of the...
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WPC Parts Return Program

 The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

10-Speed Auto Transmission

The 10L80 and 10L90 automatic transmission are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the...
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GM Bed Liner Repairs

Repairs to the spray-in bed liner are categorized by either a small or large repair. The size of the damage determines how the repair procedure should be performed. Most large repairs, repairs involving an entire panel or tailgate, require specialized equipment and need to be...
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Labor Time Update

The LTG was updated to reflect new service procedures on certain vehicles equipped with engine RPO code LML, LE2, or LFV. The labor time was reduced for several repairs as the need to remove the engine has been eliminated, and also in many cases the...
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LTG

On June 1, several service procedures and labor times were modified as a result of revised service procedures. GM continues to analyze repairs to ensure the best quality and to maximize stall efficiency while providing an effective, efficient, and safe repair. ...
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8-Speed Torque Converter Shudder

TSB’s 18-NA-355 and 19-NA-121 both address a shake and/or shudder during light throttle acceleration between 25 and 80 mph at a steady speed. The bulletins prescribe a fluid exchange procedure that has been effective with permanently eliminating torque converter shudder. After performing the fluid exchange,...
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Center of Learning Transition

The Center of Learning is returning to the previous learning system. To ensure a smooth transition, dealers must have completed their Q2 learning path. The Q2 deadline was June 30, 2019, at 11:59 pm ET. All completed coursework will migrate during the transition, which begins...
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Policy Decisions, PET, & Management Authorization

Service management must authorize all Policy Decisions. Completion of the PET does not take the place of management authorization on the job card.  ...
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3 's

The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be identified in GWM by either...
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Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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Virtual Advisors

Virtual service advisor technology provides digital products based on artificial intelligence. It allows its human advisor counterparts to focus on working more efficiently with service customers. The virtual advisor kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance...
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Temp Workers

GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
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Advanced Driver-Assistance Systems

A Consumer Reports survey reported the highest driver satisfaction with adaptive cruise control, automatic emergency braking and blind spot warning systems. Lane-keeping features were less popular or effective, with respondents reporting annoying alert chimes, vibrations, or aggressive steering corrections. ...
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V-Series Options

Cadillac is planning to make its performance series accessible to more consumers with two V-Series versions of the 2020 CT4 and CT5 sedans. One of the versions will be directed to the everyday driver that wants some performance while the other option is a more...
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Compact Crossovers

GM has plans to add small crossovers into the Chevrolet and Buick lineup early next year. The Chevrolet TrailBlazer will be resurrected as well as a larger version of the Buick Encore. The 2021 TrailBlazer will include a RS trim. During the 2000’s, the SUV...
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Airless Tires

GM and tire supplier Michelin have formed a joint research agreement to develop and validate the tire supplier’s unique puncture proof tire system, with plans to introduce the tires on passenger vehicles as soon as 2024. The tires can support the vehicle without air by...
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Smell Sensor

Aryballe Technologies, a French tech supplier, is developing a sensor to identify errant vehicle smells. The company has received demand from fleets and manufacturers for the technology to identify if an occupant had been smoking or, even if something was spilled in the back seat....
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Carbon Fiber Truck Bed

The new carbon fiber pick up box for the GMC Sierra is just the beginning of what GM can do with the lightweight material. Carbon fiber has been used in supercars, and sparingly in the Chevrolet Corvette. Future uses are expected to be more apparent...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

August 2019 Recall Update

Safety Recall A182202370-04: Lower Control Arm Weld: The recall bulletin was updated to include a revision to the warranty information section. The recall affects certain 2017-19 Chevrolet Trax vehicles. Dealers are required to inspect all lower control arms using a gauge tool to determine if...
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July 2019 Recall Update

Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300: Fuel Tank Sending Unit: Approximately 44 vehicles are involved in the...
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June 2019 Recall Update

Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software becomes available, additional model years will be released.  Safety...
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May 2019 Recall Update

Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion. The special coverage covers the condition for...
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April 2019 Recall Update

Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and GMC Canyon trucks. Dealers are instructed...
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March 2019 Recall Update

Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles.  Special Coverage 15114A: MIL Lamp On/Glow...
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February 2019 Recall Update

Safety Recalls 15027-01, 15041-05, 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously registered in High...
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January 2019 Recall Update

Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two different categories, vehicles that consistently experience...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month

SPS Code Validation II - The Reject of the Month article in the July edition of the Warranty News provided an introduction to the three error codes, 850, 851, and 852, associated with SPS validation in Global Warranty Management. To date, the error codes continue...
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Reject of the Month - Error code 850, 851, 852

Error 850: SPS code mismatch on adjustment claim. Error 851: Number of days between event date and repair completion date is excessive. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Code. These three error codes have been established to coincide with GM’s release of the...
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Reject of the Month - June 2019

A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year.  Since the pads were purchased prior to April 1, 2018, the warranty coverage is Limited...
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Reject of the Month - Warning 122

Warning 122: This transaction was reviewed by a GM Service Manager and rejected. The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed to register correctly. To address the...
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Reject of the Month

Rather than focusing on a specific reject for a specific repair scenario, this month let’s take a look at a few of the common reasons why warranty transactions are non-compliant. By doing so, we will hopefully bring common issues to light and promote compliance with...
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Reject of the Month - Error code 067, 068, 072

Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation.  If you submit a transaction with...
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Reject of the Month

Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the components after...
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Reject of the Month - Error code 111

Error 111: Days allowed between Repair Completion and Job Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle.  The repairing technician found...
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