It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.
Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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The Cause of Failure
The cause of failure should contain a brief description of steps taken by the technician to determine the root cause of the customer’s concern and must support the repair performed. In other words, the technician determined that a specific repair was needed but how did...
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Corvette Maintenance Reminder
From the Forum... A Warranty Community Member requested detail on the factory covered maintenance program, specifically the replacement of the transmission external canister filter.
The filter replacement is separate from the standard Chevrolet First Maintenance visit, starting with the 2024MY.
The following “article snippet” is from the...
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In-Transit Repairs for Electric Vehicle Batteries
From the Forum... A Community Member recently posted on the Forum looking for insight on an in-transit repair for EV batteries.
Would I file a battery charge and test as a warranty repair instead of a transportation claim. The vehicle sits at the railyard and the...
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Understanding Part Warranty Transactions
Part warranty transactions occur when a customer either purchases a part over the counter or has it installed by the dealership. Most GM service replacement parts come with a standard warranty of 24 months with unlimited mileage.
However, there are exceptions. For full details on specific...
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Important Updates
22-NA-038 Customer Concern Not Duplicated (CCND) Labor Operation Numbers: The bulletin has been updated, current version 7 dated 5/28/2025, to include the 2026MY and provide updated example information for labor operation 0541109, 0541709, 0541879 and 0541909.
The complete list of CCND labor operations, descriptions, examples for...
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Bulletin 22-NA-119
The What Would You Do article in the June edition of the Warranty News highlighted a scenario where a dealership replaced a lithium-ion battery pack for Recall N212343881, then just under 3 years later replaced the battery again for a vehicle will not charge situation...
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Previous LTG’s
Previous Labor Time Guides published within the last 6 months are only available at the Service Sub-Category Level.
If there has not been any changes to the publication text for any of the labor operations shown on the page, no previous publications will appear.
Why is it...
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OLH Empowerment
For the second half of 2025, dealer OLH empowerment will continue based on ongoing qualifiers for overall STS and 95/5 performance. Dealer empowerment will be adjusted in July and remain in effect through the end of 2025. Empowerment may be restricted based on a dealer’s...
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GM Warranty Tips
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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More Tips
Warranty Administrator Tips
Organize your workspace.
Separate warranty claims to be submitted into sub-groups (e.g. Maintenance, PDI, Field Actions).
Utilize help sheets for the codes and/or GMIN numbers used daily.
...
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Vehicle Wide Programming
Always enter the Warranty Claim Code from the final programming receipt in the SPS Warranty Claim Code field on the submitted transaction. Acceptable codes associated with VWP on a warranty claim will begin with VPY or VPB. Refer to Bulletin 24-NA-132 for more on Vehicle...
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Loaner Reminder
Vehicle loaner periods prolonged by dealer personnel, processes, shop scheduling and/or practices are considered the responsibility of the dealership. The loaner vehicle tracking document used as a loaner timeline should include: the dates the vehicle was being diagnosed (TAC case if applicable), dates parts were...
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Did You Know?
Effective May 1, 2025, incoming claims to the WSC are assigned based on the repair group. This new method has been put in place to help increase processing speed to get dealers paid more quickly. As a reminder, dealers may continue to contact the WSC...
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Dual Mode Charge Cord Set
Bulletin 22-NA-083, Requirements for Replacement of Dual Mode Charge Cord Set Under Warranty, has been updated. The most recent release includes a note stating that dealers need to obtain Pre-Approval using the CSMT PRA process before replacing charge cords under warranty. Be sure to review...
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Special Coverage
The process for submitting a transaction for a Special Coverage on a vehicle that is within that components applicable warranty period has changed. As announced on May 12, 2025, dealers should submit those transactions using the regular warranty labor operation as opposed to the Special...
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Labor & Parts Verification
Verify that the selected labor operation matches the causal part and aligns with the parts failure.
Verify that the causal part accurately reflects the warranty failure and aligns with the labor operation submitted.
...
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Electronic Appointment
Customer concerns documented on an electronic appointment scheduling system may be printed and attached to the job card to indicate a primary concern and do not require service management approval when not listed on the early bird envelope or drop off form. Any concerns added...
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Investigate Vehicle History
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Cross-line Warranty
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Cadillac Maintenance
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Technician Accounting of Labor Time
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Global Warranty Management Submission
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Major Assembly Replacements
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Warranty Resource Center
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PDI Accessories 0590032
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Warranty Columns
There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting.
The service advisor...
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More From Warranty 101
Investigate Vehicle History (IVH)
IVH is an important resource that allows users to view specific vehicle information that is necessary for a proper job card write up. The following highlights all of the important sections of the report that should be used with every service transaction. Let’s get started...
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Identifying a Causal Part
One of the many things required when submitting a warranty transaction is the identification of the causal part. Most of the time this is an easy step, as there is only a single part billed out, or only a few and the causal part is...
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Product Field Action Working Capital Assistance Program
The Working Capital Assistance Program was announced in 2016 as a means of providing financial support to dealers for used GM vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available.
Dealers submit a...
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Part Warranty Coverage
New or remanufactured GM parts that are dealer installed are covered for 24 months with no mileage limitation, parts and labor. It is recommended that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement.
Subsequent replacements under this...
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Process and Time Management
Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats.
For those responsible for warranty administration, pinning down service...
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Customer Concern Not Duplicated
The Customer Concern Not Duplicated Labor Operation Numbers Bulletin, 22-NA-038 has been updated. The bulletin involves 2022-2025MY Chevrolet, Buick, GMC and Cadillac vehicles.
Engine Mechanical Systems labor operations 0542259 Engine Concern (MIL Inactive) and 0542309 Engine MIL Active have been removed from the list of labor...
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What can you learn from a warranty transaction?
A submitted warranty transaction is intended to tell the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
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Service Information: The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents
A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction...
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The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes
Service Workbench PRO
To allow dealers more time to migrate from SWB PRO to a new Service Lane Tool (SLT), the sunset for Workbench has been moved from 6/30/2025 to 9/4/2025. This delay will allow dealers currently using SWB PRO ample time to review the 3Synergy SLT offerings,...
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LCF-Medium Duty
Effective 6/30/2025, Chevrolet Low Cab Forward vehicles will no longer be supported in Techline Connect. To gain access to diagnostics, programming and service information necessary to service these vehicles, Medium Duty dealers need to subscribe to Isuzu’s technician software, IDSS. On June 11, a new...
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Cadillac First Maintenance
The Cadillac First Maintenance Visit Guide, June 2025, has been updated to include new models. The guide is available within the GlobalConnect Cadillac Brand Tile under Service & Accessories. ...
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Takata Airbag Returns
Effective June 1, 2025, the supplier contact to schedule pickups for Takata airbag inflators and modules will be Rebuilders Automotive Supply (RAS). The best method to schedule an airbag return is by contact RAS by either email or phone. The best method to request a...
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Primary | Auxiliary Battery
Battery Type and CCA Ratings are specific to the labor operations submitted on the transaction. Use of the incorrect labor operation may result in error messages 882/293 and 883/893. ...
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Microsoft Azure
GlobalConnect moved to a new cloud-based security platform with Microsoft Azure authentication on May 6, 2025. The move was made to provide better security and increased reliability for GM applications. Over the next weeks/months the remainder of GM’s applications will be migrated to this platform....
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Dolby Atmos
After a 2025 Cadillac Optiq or 2026 Vistiq is installed with radio software W36E-179.1.2-M174-SQBR6-151.2, Dolby Atmos is enabled in the vehicles audio system. Customers are able to listen to audio with surround sound technology providing an optimal immersive audio experience. Dolby Atmos is not supported...
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System Reset and Connector Reconnect
Certain labor operations may be used when a customer’s concern is remedied when a technician resets the power by disconnecting and reconnecting a connector, fuse, or battery cable. The operations are found in the LTG > Power and Signal Distribution > Wiring Systems and Power...
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GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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Driver Attention Assist
Driver Attention Assist helps drivers stay alert in their vehicle. The system alerts you if it detects drowsiness or distraction. If severe drowsiness is detected, it offers options like calling a friend, playing music, or navigating to a nearby stop so the driver can rest....
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Corvette ZR1X
Chevrolet has electrified the most powerful Corvette by combining the Corvette ZR1’s twin-turbocharged V8 engine with the hybrid E-Ray’s electrified all-wheel drive system. The ZR1X has 1,250 hp with an estimated 0-60 mph acceleration in less than two seconds. The model has a top speed...
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Terrain Cross
The 2026 GMC Terrain is the brand’s fourth generation of the compact crossover. The 2026 model will come in three trim levels: Elevation, AT4 and Denali. GMC is offering more high-end options with additional standard content as it continues to update what was the brand’s...
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Celestiq
The $360,000 Cadillac Celestiq has required GM to pioneer new manufacturing techniques and technologies to meet the engineering and design requirements for the hand-built vehicle. The automaker is registering more than 300 new patents on those technologies and techniques that were deployed developing the Celestiq. ...
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Vistiq
The Vistiq three-row electric crossover will be launched in 2026 as a tech-forward model offering more robust driver-assist systems, and Cadillac’s first augmented reality head-up display. The new head-up display on the Vistiq uses holographic technology developed by Envisics, a company backed by GM. ...
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GM Rewards
GM is overhauling two key loyalty programs, consolidating all its GM-branded credit cards into single business and personal card programs and expanding customers’ options for spending and sharing GM Rewards points. The new GM Rewards Mastercard, issued by Barclays, replaces four legacy GM consumer credit...
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Cadillac XT6
GM is discontinuing the Cadillac XT6 gasoline powered three row crossover at the end of 2025. The XT6 is built at Spring Hill Assembly where the smaller XT5 crossover is also produced. The luxury Cadillac brand is focusing on offering an all-electric lineup to customers....
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Dolby Atmos
Cadillac EVs will offer the Dolby Atmos system beginning with the 2025 Optiq compact SUV, then the 2026 Vistiq and moving on to the rest of the lineup from there. The Dolby Atmos system is used in more than 1,200 recording studios and 8,000 theatres...
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Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates
July 2025 Recall & Special Coverage Summary
Customer Satisfaction Recall N242444180-02 Multiple Module Reprogramming: The recall program has been updated to add radio reprogramming. The recall affects certain 2024 Cadillac XT4 vehicles. The warranty section has also been updated.
Customer Satisfaction Recall N242451030-03 Multiple Module Reprogramming: The recall that affects certain 2023 Chevrolet...
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June 2025 Recall & Special Coverage Summary
Safety Recall N242490120-03 Chrome Grille Deflector May Detach: The bulletin has been revised to update the parts table and add a note regarding how to access a Tech Tube video outlining the proper removal, inspection, and repair of the Upper Deflector. The field action affects...
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May 2025 Recall Update
Safety Recall N232408494-02 Both Roof Rail Airbag Inflators May Rupture: The bulletin that affects certain 2014 Buick Verano and Chevrolet Cruze vehicles has been revised to provide an update to the service procedure.
Safety Recall N232425643-02 Both Roof Rail Airbag Inflators May Rupture: The bulletin that...
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April 2025 Recall Update
Safety Recall N212345946-03 High Voltage Battery May Melt or Burn: The safety recall has been shortened to support the technicians and maintain one common document in SI. The recall affects certain 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles.
Emission Recall N222383021 ECM Does Not...
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March 2025 Recall Update
Safety Recall N212349040-03/N222366190-02/N232404980-03 Driver Front Airbag Inflator May Rupture: The recall bulletin that involves certain 2008-2017 Buick Enclave, 2013-2017 Chevrolet Traverse, and 2014-2017 GMC Acadia vehicles has been revised to include printing of the New Leaf return label.
Safety Recall N242466950-02 Potential Brake Line Leak: The...
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February 2025 Recall Update
Safety Recalls N232404980-02 / N2222366190-01 / N212349040-02: The recall bulletins have been updated to revise the return part shipping instructions. Certain vehicles may have a condition in which the front driver airbag inflator may contain a supplier manufacturing defect that may result in inflator rupture...
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January 2025 Recall Update
Safety Recall N242454440-01 Momentary Rear Wheel Lock-Up: Dealers are instructed to install new transmission control module software in certain 2020, 2021, and 2022 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado 1500/2500/3500, Suburban, Tahoe, GMC Sierra 1500/2500/3500, Yukon, and Yukon XL vehicles. The new software...
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December 2024 Recall Update
Customer Satisfaction Recall N242435631-05 Serial Data Gateway Module: The recall bulletin has been updated to provide a revised service procedure and warranty information. The recall was updated on 10/29/2024. The recall is in effect until October 31, 2026 and involves certain 2022-24 Chevrolet Silverado 1500,...
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Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month
Reject of the Month - July 2025
A review of recent Electronic Dealer Audit documents is the highlight of our Reject of the Month column. As a reminder, it isn’t always the “big” stuff (e.g. an assembly replacement, excessive OLH or parts, and/or claims with high dollar amounts, etc) that creates a...
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Reject of the Month - June 2025
23 Service Agent is not allowed to submit transactions for vehicle model CT35843
66 Labor code 5031630 is restricted and requires GM authorization
94 Service Agent is not EV Compliant to work on Sales Model Code (Informational error listed in the Analyze Warranty tab within the Search...
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Reject of the Month - May 2025
Error 21: Service Agent exceeded the allowed amount for ZREG transaction type.
Error 72: Total parts amount exceeds the allowance for labor code 4061690.
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A 2019 Chevrolet Blazer had a coolant leak from the engine area. Diagnosis of the customer concern identified that the leak was from...
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Reject of the Month - April 2025
Error 76: The Miscellaneous net item amount exceeds the allowance for labor code 3422010.While attempting to perform a recall on a 2022 Chevrolet Suburban the dealer found that the telematic control module had an internal fault requiring replacement. Because the vehicle was out of warranty...
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Reject of the Month - March 2025
Error 028: Car Rental Days XX Exceeds the Maximum Allowed for Service Agent.
A 2021 Chevrolet Tahoe with 34,632 miles was brought into the service department for a concern with Brake System Failure, Do not Exceed 62 mph, Check Engine and ABS lights all on at...
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Reject of the Month - February 2025
Error 037 – Car Rental Daily Rate 38.00 exceeds the maximum allowed for service agent
A transaction was submitted for the replacement of an evaporative emissions purge valve replacement on a 2023 Chevrolet Trailblazer. The job card was opened on January 10, 2025, and closed on...
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Reject of the Month - January 2025
The owner of a 2022 Chevrolet Tahoe brought their vehicle into the dealership in August to address a no start condition. The customer stated that the vehicle has accessory power but will not turn over.
The technician confirmed the customer’s concern and performed diagnosis. Metal was...
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Reject of the Month - December 2024
Error 801: Odometer reading submitted exceeds the vehicle warranty distance limit.
Error 802: The number of days in service exceeds the vehicle warranty time limit.
Error 803: The number of days and distance exceeds the vehicle warranty limits.
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A dealer will receive error 801, 802, or 803 when...
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