GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate and all fluids...
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Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light on the dash. When the check engine...
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Several important warranty and service bulletins have recently been revised. As with service technical bulletins, always be sure to reference the most current version.  The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service...
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GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy and Procedures Compliance tab. One of the...
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 The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length...
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Providing the customer with a shuttle to/from the dealership is GM's preferred transportation alternative. This method of transportation should be considered with any scheduled warranty service appointment or when any eligible vehicle is brought in for a warranty repair.  Is your store taking advantage of this...
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Certain policies must be followed when considering requests for customer assistance, whether the request is a result of an out of warranty situation or a non-warrantable failure. Familiarity with the proper tools and their usage is imperative to customer satisfaction and loyalty, and transaction acceptance....
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Over the past several months pilot dealers have been utilizing the Pre-Repair Authorization process for repairs involving wheels, exterior mirror assemblies, and interior seat cushion covers. Based on the feedback and success from the pilot, GM has announced that the PRA process for select components...
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The bulletin that addresses poor engine performance in extremely cold weather conditions, PCV bypass hose and Charge Air Cooler icing for LUV engines, and MIL, has been updated to version 12. The latest version includes the 2019 model year, revisions to the service procedure, and...
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Technicians must refer to the specific PDI infotainment instructions for Navigation SD cards. At PDI, the technician must verify that the SD card is inserted correctly in the card slot and also check the functionality of the Nav system by pressing the navigation icon on...
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In July 2019, the Diagnostic Charge Battery Station (DCBS) will replace the GR8 unit that is currently offered through GM Dealer Equipment. Dealers that need or want to replace their GR8 going forward should purchase the next generation DCBS. The new battery tester is capable...
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When a module has been reprogrammed properly with SPS, a TIS log is generated for that VIN allowing GM to verify that the reprogramming event was successful. Additionally, vehicles with a valid OnStar account enable GM to remotely confirm the calibration. When GM is unable...
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Certain 2016-19 model year Chevrolet Malibu vehicles may exhibit a loss of power, hesitation on acceleration, stalling, and/or MIL illumination while being driven in extremely cold weather conditions (0 degrees Fahrenheit or less). The condition may be caused by ice accumulation in the CAC (charge...
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Bulletin 09-00-89-016 has been updated to include the 2018-19MY as well as to provide revised Dealer Notification information. The District Manager of Aftersales (DMA) must be notified when tampering and/or non-GM vehicle modifications are suspected as the root cause for the customer concern. ...
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The Comeback Concern Verification Sheets (CCVS) should be used on the first visit when the customer has a complicated, difficult, or intermittent condition or concern.  ...
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Certain 2016-2019MY Buick, Cadillac, Chevrolet, and GMC vehicles equipped with either a 3.6L (LGX) or 3.0L (LGW) engine have higher oil pump pressure in order to accommodate engine cam phasing and high-speed bearing requirements. Due to these requirements, the oil filter performance was improved to...
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GM has announced plans to spend $300 million to build a new electric car at its Orion Assembly Plant north of Detroit. About 400 new workers will be added to work at the plant. The Orion plant currently builds the electric Chevrolet Bolt, autonomous vehicles...
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Cadillac’s most exclusive and expensive engine is named the Blackwing. It is a 4.2L twin-turbo V8 that Cadillac put in the CT6-V for a limited run. The 10-speed automatic transmission engine generates 550 horsepower and 627 pound-feet of torque. The engine will be available in...
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Cadillac’s robust Super Cruise system is able to navigate most US highways on its own, as long as the driver stays attentive. Even though it is considered the most reliable and safe system on the market, it continues to have problems when sunlight blinds the...
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Dissatisfaction with flat rate pay plans, reduced automaker reimbursements for warranty work, limited opportunities for advancement, and desire for a more predictable workweek are some of the factors that service technicians state when deciding to leave the service department for jobs in other industries. ...
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Dealership service technicians are using video and phone technology to boost service repair approvals. Using the technology makes the repair process more transparent, providing the customer with an actual image of the failed or failing component on their vehicle. In turn, the customer can quickly...
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Uber and Lyft, as well as delivery service drivers, use their vehicles six times as much as a typical service customer. Dealers that are looking to increase service business and loyalty are tapping the ride-hailing service potential. A typical dealership customer uses their privately owned...
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Dealers are carefully scrutinizing all costs in preparation for a year of narrowing margins and declining sales. Expense analysis begins with the seemingly trivial items such as providing bottled water, to higher ticket items like dealership renovations. In addition to renovations, employee turnover and floorplan...
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The National Automotive Dealers Association is working with dealers to fill service technician vacancies, retain experienced technicians, and employ them more efficiently. Many dealerships find that their technician base is not as productive as it can be, meaning that each service technician should record at...
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Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion. The special coverage covers the condition for...
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Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and GMC Canyon trucks. Dealers are instructed...
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Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles.  Special Coverage 15114A: MIL Lamp On/Glow...
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Safety Recalls 15027-01, 15041-05, 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously registered in High...
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Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two different categories, vehicles that consistently experience...
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Customer Satisfaction Recall N182191300: Unwanted Roof-Rail Air Bag Deployments While Off-Roading: Dealers will reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and seat belt pretensioners deploying in certain types of off-road use. The recall affects...
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Customer Satisfaction Recall 18057: Missing Child Seat Top Tether Anchor Label: There are approximately 5,100 Buick Regal 2018 model year vehicles involved in the recall population. Involved vehicles may be missing the child seat top tether anchor label on the center rear seat. Dealers are...
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Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist or other electrical issues...
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Warning 122: This transaction was reviewed by a GM Service Manager and rejected. The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed to register correctly. To address the...
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Rather than focusing on a specific reject for a specific repair scenario, this month let’s take a look at a few of the common reasons why warranty transactions are non-compliant. By doing so, we will hopefully bring common issues to light and promote compliance with...
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Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation.  If you submit a transaction with...
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Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the components after...
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Error 111: Days allowed between Repair Completion and Job Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle.  The repairing technician found...
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The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC shudder.  Since the technician...
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A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned driveline support causing...
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Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin 16NA219...
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