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Latest GM Warranty News

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Important Documents - Bulletins

Over the course of any given day we refer to countless GM bulletins and resources to provide support, justification, clarification, and resolution for warranty related issues. Many of these resources reside either in an electronic folder on my desktop or in print format on my...
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More Latest News

CORRECTION: Policy Evaluation Tool

The article, “Warranty 101-Policy Evaluation Tool,” that appears on page 3 in the October 2017 edition of the Warranty News incorrectly stated that one PET is completed for the entire job card, regardless of the number of transaction lines. That is not the case. When there are...
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Disclosure Requirements

If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made aware of this fact. The intent...
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New Year, New Labor Rate

For those dealers enrolled in the Option C Labor Rate, the new rate will go into effect on Monday, January 1, 2018. Confirm that your DSP reflects your new rate for transactions written after the first of the New Year. The increase reflects the total...
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Consumable Parts

Service Agents are to purchase all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the...
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Recalls 16007 / 17287

Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287, the reprogramming procedure may be performed again.  Because the...
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Recalls 16007 / 17287

Programming Result Update. We have been informed by the Warranty Operations Team that in the event the technician failed to obtain the required Programming Result screen shot associated with the performance of field action bulletins 16007 and 17287, the reprogramming procedure may be performed again.  Because the...
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Option A or C Labor Rate

Option A allows the service agent to receive retail reimbursement for labor provided in connection with performing warranty work. Option C allows a service agent to receive an annual minimum increase of 2.5% to its established warranty labor rate, while permitting the dealership to compete aggressively...
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Policy Evaluation Tool Update!

If the Policy Evaluation Tool has been run at the dealership within the last 6 months, you are now able to enter the VIN and obtain PET usage history. If history is available for the VIN, it’s viewed in a pop up box that provides...
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GM Warranty Tips

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GlobalConnect Shortcuts

"My Shortcuts" appear on the right side of the GlobalConnect home page. Your top 15 applications will appear in the shortcut panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the GlobalConnect...
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Batteries

OE batteries that are replaced by the dealer within the Bumper-to-Bumper warranty period will continue to be covered for the remainder of the B2B warranty or 12 months/unlimited miles, whichever is greater. Subsequent failures within the B2B warranty period are to be submitted as a...
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Job Aids

Enter the search term “Warranty Processing Job Aids” in the search bar at the top of the GlobalConnect home page to view the latest warranty processing job aids. To view the job aid, double click on the PDF icon. It may be necessary to click...
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Wiring Repairs

Bulletin 10-00-89-005 has been updated to add the 2018 model year. As a reminder, technicians are to document the SI Document ID of the Harness Routing View and grid coordinates when performing a wiring repair. The Connector End View Document ID must be noted when...
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GR8 Battery Tester Software Updates

The EL-50313 GR8 battery tester has been updated to provide improvements and resolve tester issues. The updates are as follows: the RO entry has been expanded to 8 digits from 6, the maximum charge time has been reduced to 90 minutes, the warranty code font...
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Battery Test Code

If a battery debit is received, and after review of the test code it is found that the GR8 test code was entered correctly as captured on the battery GR8 printout, a transaction correction should not be submitted, as the battery was either improperly tested...
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Mobil 1 Upgrade

Customers have the option under the Chevrolet, Buick, GMC and CPO (excluding vehicles under the Cadillac Premium Care Maintenance Program) Included Maintenance Programs to upgrade to Mobil 1. Dealers are able to accommodate these requests when servicing vehicles under these programs. If the customer requests...
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Supplemental Labor Time

Supplemental time is described as the additional labor hours required to complete a repair based on specific criteria. It is a category within a transaction that captures setup time, diagnosis time, paint mix time, administration time, additional time, and other labor time. Review the Technician...
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Diagnostic Time

Diagnostic time is published time found in the LTG for a particular repair. When variable times are published (0.0-0.3 hr) or the allowance states that “up to” published time may be claimed, the amount claimed must be based on the actual time spent, not to...
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Featured Warranty Training Video

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Warranty Coverage

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Warranty Briefs: Empowerment Level

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Warranty Briefs: Customer Signatures

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Warranty Briefs: GWM User Manual

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Warranty Briefs: Attaching a Document

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Warranty Briefs: Air Conditioning

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Warranty Briefs: Wheel Alignment

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Warranty Briefs: Warranty Battery Replacements

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Warranty Columns

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Wiring Repair Labor Operations

Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101

Tire Replacement

Tires are covered under the bumper-to-bumper warranty when defective. They are not covered if they are simply worn or damaged by other means, unless the service agent is instituting a Customer Enthusiasm transaction.  To initiate a warranty action, a Pre-Repair and a Tire Authorization form must...
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Administrative Allowance

Certain components and/or services are eligible for an administrative allowance. The manner in which these allowances are submitted was updated in October, 2016. Prior to October 2016, administrative allowances were claimed in the labor time format (e.g. 0.2 hrs) vs the updated dollar amount format...
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Policy Evaluation Tool

The “new” PET was officially launched on April 20, 2017. Over the past several months, most dealerships have had the opportunity to use the new tool on at least one Policy Decision transaction. The following are tips and reminders associated with the use of the...
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Cause of Failure

The cause of failure in a warranty repair must be documented on the job card by the technician. The following is an excerpt from the Required Operating Procedures bulletin 04-00-89-015: Details of Cause - The technician must document on the shop copy of the job card...
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What is the empowerment level at my dealership?

Have you or someone else in the service department has asked this question, or are your transactions with certain service agent self-authorization codes rejecting? Dealerships that did not meet minimum STS thresholds at the end of the second quarter (98%), have been placed on restriction...
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Paint Warranty Transactions

Warranty paint repairs are unique in that they are submitted for reimbursement a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on...
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Attaching A Document

With the recent restructure of Dealer Empowerment levels, it is a good time to recap the document attachment process in Global. There are several potential transaction types/situations that may require the attachment of specific documentation when established limits are exceeded. The following situations require the attachment...
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Part Return Process

Air conditioning season is upon us. The number of customer concerns for no heat will diminish and concerns of no a/c will increase, especially on hot summer days. With the most common cause of a malfunctioning a/c unit being low levels of refrigerant, customer concerns...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

Update: Emission Recall 17337-01 and SUB 17419

A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337 has been revised to direct dealers to...
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BOGO ACDelco Advantage Wiper Blade Promo

The buy one get one wiper blade promotion ran through the end of November. Dealers have 30 days from the end of the promotion to submit claims for reimbursement. Transactions are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a...
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Service Update Bulletin 17377

A screenshot of the programming result is not a requirement when performing the inflatable restraint sensing and diagnostic module reprogramming procedure associated with SUB 17377. Previously a statement was displayed in Tis2Web during the programming procedure supporting the screenshot. This statement does not apply to...
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Enclave Action Center

An action center has been established through GM TAC to allow dealers to provide product feedback on the new 2018 Buick Enclave that began shipment to dealers in mid-October. Dealers are to contact the action center to report any vehicle issues that warrant prompt and...
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OE Batteries

Bulletin 15-06-03-002H was updated in early October. The bulletin contains a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to...
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R-134A Refrigerant

The dealer price for R-134a refrigerant has increased. Part number 12356150 has increased from $139.00 to $193.50 for a 30-pound cylinder. Part number 88864533 has increased from $130.00 to $193.50 for a 30-pound cylinder.  ...
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Complimentary Scheduled Maintenance

Global Message GCUS-9-4693, released in mid-September, provided important details regarding the Cadillac, Buick, GMC, and Chevrolet Complimentary Scheduled Maintenance Programs. Keep the following in mind when performing these services: The oil life percentage must be recorded on the job card at the time of each service. A...
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Center of Learning

Due to ongoing system issues since the launch of the new Center of Learning site on August 7, GM has announced that dealer empowerment quarterly STS training thresholds have been suspended. Empowerment restrictions that would have been implemented in October for dealers not meeting the...
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GM App

GM is launching a smartphone app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire...
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More Industry News

Buick Enclave Avenir

GM is counting on the new Enclave sub-brand, the Avenir, to boost its retail performance, much like Denali has for GMC. The Avenir is arriving in U.S. dealerships as the top trim level of the redesigned 2018 Buick Enclave. The Avenir, means “future” in French,...
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Storm-Driven Demand Fading

Following Hurricanes Harvey and Irma, October was a big month for used vehicle sales. Industry experts anticipate that the post-disaster replacement rush will play out by the end of November. Demand, driven by Texas and Florida storm replacement, has lifted wholesale used vehicle prices across...
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Intel Vehicles

Starting late this year, computer-chip giant Intel Corp, will begin rolling out 25 vehicles every three months until it has reached 100 automated cars on the road in Europe, the United States, and Israel. The fleet will include a mix of models from most major...
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Cadillac Super Cruise

This fall, Cadillac began a national dealer training program for its Super Cruise semiautonomous highway driving system. The training precedes the rollout of the hands-free technology that is scheduled to begin arriving in dealerships on top-end models of the 2018 Cadillac CT6. The training will...
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Electric Vehicles

GM plans to launch two new electric vehicles over the next 18 months; the first step of the plan to have more than 20 electric vehicles on sale by 2023. In early October, GM showed three designs for potential future vehicles powered by batteries or...
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Driver Distractions

The infotainment technology that is crammed into the dashboard of new vehicles is making drivers take their eyes off the road and hands off the wheel for dangerously long periods of time. Automakers are including more options allowing drivers to use social media, email, and...
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Self-Driving

When will self-driving vehicles arrive in your city or state? Michigan, Nevada, California, Texas, Arizona, and Pennsylvania are the early movers in allowing companies to test autonomous vehicles on the road. Washington, Georgia, Florida, New York, Virginia, and Massachusetts officials have ensured that the introduction...
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OnStar

For the many GM customers affected by the recent hurricanes, OnStar was able to provide emergency assistance for those without power or cell phone service. Approximately 18,500 storm related calls were received during Hurricane Irma. Connected vehicle and Wi-Fi hotspot provided people with the ability...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

December 2017 Recall Update

Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The recall affects certain 2008-2012...
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November 2017 Recall Update

Safety Recall 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 28810, and 28811: Takata Air Bag: The recall bulletins that address the air bag assembly on certain 2003-2010 Pontiac Vibe, 2006-2011 Saab 9-3, 2006-2009 Saab 9-5, 2008-2009 Saturn Astra, and 2007-2008 Chevrolet Silverado...
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October 2017 Recall Update

Special Coverage 14264B: Evaporative Emission Canister Vent Solenoid Valve: The special coverage has been updated to provide a revision to the warranty transaction information section. The special coverage applies to certain 2012 Cadillac CTS and Chevrolet Camaro vehicles. Involved vehicles are covered for 10 years...
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September 2017 Recall Update

Customer Satisfaction Program 16185: No Start or Loss of Propulsion: Approximately 14,500 vehicles are included in the recall program that addresses a condition with the high voltage interlock connector. To correct the condition the dealer is required to reprogram the hybrid powertrain control module 2,...
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August 2017 Recall Update

Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag and Pretensioner Non...
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July 2017 Recall Update

Special Coverage 12313D: Engine Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
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June 2017 Recall Update

Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated for a revision to the piston...
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April 2017 Recall Update

Safety Recall 13036C: Brake Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010 Pontiac G6, and 2007-2010 Saturn...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month

The owner of a 2015 Chevrolet Colorado experienced a loss of power steering while driving. During vehicle diagnosis, the technician identified that the concern was addressed within Document ID 4423558.  The technician followed the repair procedure identified in the document, including installation of the torque sensor...
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Reject of the Month

Error Code 803: The number of days and distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles that was currently involved...
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Reject of the Month

----------------------------------------------------------------------------  Error 072: Total Parts Amount Exceeds the Allowance for Labor Code XXXXXXX. ---------------------------------------------------------------------------- A warranty administrator submitted a three line recall transaction on a 1999 Oldsmobile Silhouette van. Two of the recall transactions were accepted, while the third rejected with the excessive parts error.  The rejected recall line...
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Reject of the Month - Missing Documentation

Even though recall numbers 16007 and 17287 (Frontal Airbag and Pretensioner Non Deploy) were released in July, 2017, they continue to prove difficult for both technicians and warranty administrators.  The struggle begins with technician unfamiliarity with MS Paint and with capturing a screen image of the...
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Reject of the Month -

A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated...
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Reject of the Month

The owner of a 2007 Pontiac Montana visited their local dealership to have a loud, knocking noise under a hood of the van diagnosed and resolved. The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle...
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Reject of the Month

Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case.  An up assembly is a currently available assembly/unit/kit that contains...
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Reject of the Month

-------------------------------------------------------------------------------- Error Code 231: Repeat Repair. The same labor code 91xxxxx was found on job card xxxxx Error Code 118: A duplicate of transaction 123456789012 was previously submitted with labor code 91xxxxx Error 243: Reject 118 cannot be authorized and must be corrected -------------------------------------------------------------------------------- While performing a job card review...
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