Bulletin 04-00-89-015U - The Required Operating Procedures bulletin has been updated to include the 2020 model year. The revision also contains text updates as well as removing the article numbers associated with Service Policies & Procedures references. The bulletin contains 8 unique points that have...
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In order for dealers to receive core credit, the core must be returned in the original package of the replacement unit purchased from GM (with the exception of catalytic converters, fascias, or bumper covers, and select wheels (peel off proof of purchase label is required...
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Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time).  But what does this mean? And how does it affect your ability to...
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Warranty Analysis - Interested in analyzing warranty trends, performance, or expense? The Analyze Warranty tab in Global Warranty Management offers numerous tools and resources to do just that.  Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can...
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Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim Code field in Global Warranty Management...
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Certain repairs require authorization by designated Service Agent management or GM personnel. When authorization is necessary, it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization is supported by related documentation, and indicate on the job card...
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Take a moment to think about the last time you made a computation or entry error in your checkbook resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a...
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GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to understand and verify the customer’s...
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Bulletin 04-06-01-029 addresses unscheduled supplemental services (including flushing services and additives) as well as the proper use of GM Simplified Maintenance Schedules. The recent update includes the addition of the 2019-20 model years and to remove the approved transmission flushing tool section. If GM determines...
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The Warranty and Policy Exchange Program for Electronic Products bulletin (08-08-44-029) has been updated to include the 2019-20 model years. The update also includes the following Battery Service Center (BSC) components: Bolt EV batteries, Malibu Hybrid Batteries, CT6 (Plug-in) Batteries, and ELR Batteries. It is...
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The latest complete care guidelines are available within the Warranty Administration Resource Center. There are a few highlights included within the 2020 program guide including the following: owners will continue to receive one maintenance visit within 12 months of delivery (24 months for Volt), reimbursement...
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A manufacturing issue has been identified with select wheels (wheel RPO: RTH) on some 2020 Chevrolet Silverado HD vehicles built before November 15, 2019. Involved vehicles may have a vibration or loss of tire pressure. Dealer technicians may identify wheel(s) that appear bent, dented or...
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Bulletin 05-03-07-009 has been updated to include the 2017-2020 model year vehicles. The bulletin provides recommendations for customer concerns related to wheel alignment. The bulletin contains a wheel alignment job card questionnaire that is to be completed with vehicles that have less than 500 miles. ...
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The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
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GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement for technicians to use...
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The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and the causal part...
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Electric vehicle sales totaled about 270,000 in 2019, which represented 1.6% of the market, in comparison to stick shift cars and trucks that represented 1.1% of the market. In 2018, manual transmissions represented 1.6% of the market, with EV’s at 1.5%. While not a hot...
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Technology is being designed to be deployed on freeways and highways to send alerts to authorities, mobile devices or connected vehicles upon detecting a wrong way driver. The alert informs at risk vehicles of the wrong way drivers location, speed, and direction of travel. Wrong...
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Approximately 40,000 new mid-engine Chevrolet Corvette’s will be built at the Corvette plant in Bowling Green, KY this year. Production of the coupe began in early February and production of the convertible began in April. Production was supposed to begin in late 2019, but was...
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GM has announced that it’s bringing back the Hummer as a zero emission vehicle, with production set to begin next year. The Hummer EV pickup will have a 0 to 60 mph time of 3 seconds, 1,000 hp and 11,500 pound-feet of torque. It will...
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GM’s new digital vehicle platform will be integrated into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers to how all...
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Four years after the flagship sedan, the CT6, was released, it is now out of production. The model was the first full-size Cadillac with rear-wheel drive in two decades. It was the only Cadillac offering a high-powered Blackwing V8, and equipped with SuperCruise. Look for...
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In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership service...
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By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
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Safety Recall 15047-01, 15048-01, 15049-01, 15050-01, 15052-01, and 15053-01 Front Passenger Air Bag Inflator Replacement: The recall bulletins have been updated to include a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles.  Special Coverage N192216430 Airbag Light on Due to PPS...
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Safety Recalls 15047, 15048, 15049, 15050, 15052, 15053 Front Passenger Air Bag Inflator: Approximately 2,100 vehicles are involved in the program that affects certain 2005-06 Saab 9-2X vehicles. Involved vehicles may have had an interim like-for-like repair performed under a previous air bag recall. The...
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Safety Recall N182206630-02: Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved in the recall population. Customer Satisfaction Recall N192220080: Engine Oil Cooler...
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Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain voltage. Dealers are to update the Hybrid...
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Special Coverage N182202780-01: Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been revised to update the models and to extend the coverage period. The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18 Chevrolet Silverado LD, GMC Sierra LD, 2015-18 Chevrolet...
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Special Coverage 17336-05: Air Conditioning Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe,...
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Special Coverage N182188250-01: Loss of Continuity in Accelerator Pedal Position Sensor Circuit: Certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles are included in the special coverage that addresses a condition that affects the electrical connection to one of the vehicle’s accelerator...
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Safety Recall N182182760-03: Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement. Vehicles included in the recall include certain...
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In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the population covered by...
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A recent round of Mail Out Reviews brought a few issues/trends to light. The transactions that were reviewed had all been accepted for payment in GWM, but were subject to charge back due to noncompliance. You will notice that all of the issues relate to...
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Error 229: Repeat Repair. Labor Code 8463730 on job card 12345 is related to labor code 8466430.  In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the...
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Mail Out Review Notes: We have noticed another round of Mail Out Reviews (MOR) arrived at dealerships in late November. As in the past, dealers that received the MOR were asked to send in, on average, 10 job cards with supporting documentation. The job card...
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Error 143: Labor Code X is missing required information for field X. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Claim Code. Error code 852 was introduced this past summer as an informational message, then transitioned to a “live” error this past fall.  GM has...
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Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly.  The technician found that it...
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Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty, as the vehicle...
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Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards reviewed in a long time,...
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