Have you or someone else in the service department has asked this question, or are your transactions with certain service agent self-authorization codes rejecting? Dealerships that did not meet minimum STS thresholds at the end of the second quarter (98%), have been placed on restriction...
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Warranty paint repairs are unique in that they are submitted for reimbursement a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on...
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With the recent restructure of Dealer Empowerment levels, it is a good time to recap the document attachment process in Global. There are several potential transaction types/situations that may require the attachment of specific documentation when established limits are exceeded. The following situations require the attachment...
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Air conditioning season is upon us. The number of customer concerns for no heat will diminish and concerns of no a/c will increase, especially on hot summer days. With the most common cause of a malfunctioning a/c unit being low levels of refrigerant, customer concerns...
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The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but a debit...
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The Certified Elite program launched in 2011 as a means of providing dealers that maintain specific standards a greater level of empowerment. This empowerment makes getting certain warranty transactions paid more quickly. If the dealership is able to meet or stay at the percentage targets,...
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The purpose of a wheel alignment is to ensure that a vehicle’s wheels, tires, suspension system, and steering system are all working together, thus providing safe, stable, and reliable handling. During a wheel alignment, the angles of the wheels are measured and adjusted to place...
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At one point in time we have all searched for additional resources to help with the warranty administration process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management.  The Global...
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Dealerships that did not meet Service Training Standard thresholds at the end of the second quarter were placed on restriction for the use of authorization code E (Other Labor Hours) and authorization code R (Repeat Repair/Pyramiding), effective with job cards dated on/after July 12. The...
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After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot. ...
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The Warranty Parts Center has indicated that there have been cases of unnecessary Hybrid/EV High Voltage Battery Pack replacements when a technician has diagnosed a no start condition, with one or more DTCs. Bulletin 17-NA-227 has been released in effort to prevent misdiagnosis of a...
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Certain components are warranted by GM to the original retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts...
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Bulletin 16-NA-339 has been updated to remove SmartWeight information, and to provide updated bulletin reference and Hunter Balancer information. The bulletin is intended to assist technicians with understanding vibration concerns or disturbances that may occur on full-size SUV’s, including 2015-2017 Cadillac Escalade, Chevrolet Suburban and...
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All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to complete the repair, including painting and...
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At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion at the service...
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A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation of improved OBD System...
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Cadillac has teamed up with Blade, a digitally powered short distance aviation company, to provide complimentary summer Friday commutes for eight New Yorkers from Manhattan to the Hamptons. The Cadillac Fly and Drive complimentary flight will post randomly each week from early July through late...
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Chevrolet owners are able to remote start and stop their vehicle, lock and unlock the doors, activate and cancel the horn and lights, locate their vehicle, and receive walking directions to where it is parked using the myChevrolet app on Apple Watch. Approximately 1.4 million...
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Cadillac continues to have the second highest US average transaction price among major luxury brands, with a year to date average transaction price of about $54,000. Cadillac is growing globally, even with the shift away from sedans in the US market. ...
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The Bolt, an extended range, plug-in electric vehicle, is currently available in 16 states. Factory deliveries began in California and Oregon in December. Dealers in Illinois, Florida, Pennsylvania, Arizona, and Texas are scheduled for deliveries in June, with nationwide availability in August. In order to...
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GM is revamping its $30 million a year charitable giving efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and...
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GM is cutting shifts at several plants in efforts to trim car inventory as a result of a consumer shift from cars to SUVs and trucks. With a day supply of car inventory at 97 days at the end of April, supply is up from...
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GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down from a 100 days’...
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The new Avenir subbrand first began arriving in dealerships in September, with the arrival of the redesigned Buick Enclave crossover. The subbrand adds a bolder grille, flashier wheels, and a plusher interior that is purified with a cabin-air ionizer. Avenir will filter down through Buick’s...
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Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag and Pretensioner Non...
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Special Coverage 12313D: Engine Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
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Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated for a revision to the piston...
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Safety Recall 13036C: Brake Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010 Pontiac G6, and 2007-2010 Saturn...
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Safety Recall 15438-02: Front Passenger Air Bag Inflator: The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam, Saipan, US...
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Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid with the service procedure. The recall affects certain 1997-2003...
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Safety Recall 14187D: Front Safety Belt Anchor: The recall has been updated to reflect a revision to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook.  Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles...
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Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with...
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A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated...
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The owner of a 2007 Pontiac Montana visited their local dealership to have a loud, knocking noise under a hood of the van diagnosed and resolved. The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle...
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Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case.  An up assembly is a currently available assembly/unit/kit that contains...
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-------------------------------------------------------------------------------- Error Code 231: Repeat Repair. The same labor code 91xxxxx was found on job card xxxxx Error Code 118: A duplicate of transaction 123456789012 was previously submitted with labor code 91xxxxx Error 243: Reject 118 cannot be authorized and must be corrected -------------------------------------------------------------------------------- While performing a job card review...
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-------------------------------------------------------------------------------- Error 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent Self Authorization. -------------------------------------------------------------------------------- A...
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Error code 073: Total Other Labor Hours exceed the allowance for labor code xxxxxxx.  Error code 240: Reject 073 is beyond Service Agent Self-Authorization limits. The owner of a 2014 Chevrolet Silverado visited their local dealership with a concern relating to the front u-joint, noting that the...
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Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
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A warranty transaction for a battery replacement was submitted for payment in October, 2016. The job card stated that the owner of a 2014 Chevrolet Corvette was unable to start the vehicle. The advisor also noted that the radio screen was cutting in and out...
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