We're Glad You're Here! Get Unlimited Access To GM Warranty News.
The following articles are derived from jlwarranty's Warranty Administration Program. Free TrialLatest GM Warranty News
Read Story
More Latest News
Transportation Claim Attachments
A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news...
To continue, please Login or Start A Free Trial!
Option C Labor Rate
On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for...
To continue, please Login or Start A Free Trial!
Components and Services with Limited Coverage
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, it is usually up to the service...
To continue, please Login or Start A Free Trial!
Rental Vehicle Damage
GM recently published a report of Best Practices when dealing with a customer that damaged your rental vehicle and subsequently, their insurance company. Obviously, the situation can be contentious and if full disclosure wasn’t discussed at the time the Vehicle Use Agreement was completed, the...
To continue, please Login or Start A Free Trial!
Canadian Vehicles in the United States
This time of year, dealerships, particularly those in the South, are likely to encounter a vehicle in for service that is a vehicle sold originally in Canada. The customer could be simply wintering in the U.S. or someone who bought a pre-owned vehicle that was...
To continue, please Login or Start A Free Trial!
Temporary Use of Non-GM Battery
GM’s has identified a supply constraint with GM/ACDelco 12-volt batteries. To ensure customer satisfaction, dealers may install a non-GM battery when an OEM battery is not available for replacement under the New Vehicle Limited Warranty.
This temporary policy exception only applies to repairs covered within the...
To continue, please Login or Start A Free Trial!
Accessories: LPO, ACO, and IBP
GM Vehicle accessories can be ordered with the vehicle or added after the vehicle is at the dealership. There are three types of accessory situations.
Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle order is completed. A LPO is...
To continue, please Login or Start A Free Trial!
Battery Notes
The following battery related notes were compiled from Articles 5.7 – 5.7.1 of the Service Policies and Procedures Manual:
Battery recharging, swapping or replacement due to lack of maintenance is not covered by the New Vehicle Limited Warranty during the period of Service Agent inventory storage.
Battery replacement...
To continue, please Login or Start A Free Trial!
GM Warranty Tips
Read Story
More Tips
Bulletin 18NA263 Variable Diagnostic Time
Variable diagnostic time is identified in the Labor Time Guide as an add time of 0.0-1.0 hr or 0.1-0.3 hr diagnostic time. The bulletin update includes the 2020-21 model years. ...
To continue, please Login or Start A Free Trial!
Bulletin 040089015V Required Operating Procedures
The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy Adjustments (Auth Code A) has been updated to reflect the $500...
To continue, please Login or Start A Free Trial!
Bulletin 20NA159 Tire Warranty
The New Vehicle Tire Warranty Program bulletin was updated to version 2 in late December 2020. The revision clarifies that the bulletin only applies to dealers in the United States. The latest update provides updated contact information (the local tire distributor) for America Cargo tires...
To continue, please Login or Start A Free Trial!
Warranty Labor Rate: Option C
Dealers that elected to remain or enroll in the Option C (Annual Labor Rate Increase) labor rate will receive, at a minimum, an annual increase of 2.5% on January 1, 2021. Option C labor rate dealerships, that elected to maintain the same labor rate structure,...
To continue, please Login or Start A Free Trial!
Warranty Labor Rate: Option A
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of the offer...
To continue, please Login or Start A Free Trial!
Diagnostic Charge Battery Station
A new software version was released for the DCBS. The latest version of software, DCAG1-30, improves features associated with the next generation tester. The update includes 2021 model year vehicles, restores the tester input current capacity from 40 amps to 80 amps, and update the...
To continue, please Login or Start A Free Trial!
Supporting Documentation and an Excessive Rental
Technician, time punch, and supporting documentation may be reviewed in cases of rental events that exceed 7 days. Verify that all forms of supporting documentation reinforce the request. ...
To continue, please Login or Start A Free Trial!
7 or More Rental Days
When pre-authorization is obtained for a rental event that is greater than 7 days in length, attach a copy of the form to the transaction when submitting with GM Authorization for review. The dealer is responsible for providing the detail to support the request for...
To continue, please Login or Start A Free Trial!
Featured Warranty Training Video
More Videos
Battery Transaction Requirements
To continue, please Login or Start A Free Trial!
Add On Repairs
To continue, please Login or Start A Free Trial!
Empowerment
To continue, please Login or Start A Free Trial!
Most Common Warranty Deviations
To continue, please Login or Start A Free Trial!
Authorizations and Attachments
To continue, please Login or Start A Free Trial!
Maintenance Programs
To continue, please Login or Start A Free Trial!
Parts Department and Warranty Compliance
To continue, please Login or Start A Free Trial!
Cadillac CPO Bumper to Bumper Warranty
To continue, please Login or Start A Free Trial!
Warranty Columns
Read Story
More From Warranty 101
Required Job Card Information
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements.
The Warranty Administration Resource Center App contains...
To continue, please Login or Start A Free Trial!
Limited Lifetime Parts Warranty
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed prior to April 1, 2018;...
To continue, please Login or Start A Free Trial!
The Parts Policies & Procedures Manual
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the Global Warranty Management User Manual, but may not have...
To continue, please Login or Start A Free Trial!
Customer Reimbursement
All customer reimbursements require a rationale in support of the claim and entry of a logical explanation in the complaint/cause/correction field of the transaction, including the customer’s description of the event that caused the out of pocket incident.
Dealers may reimburse an owner and submit a...
To continue, please Login or Start A Free Trial!
Goodwill Tools to Increase Customer Satisfaction
Goodwill Tools to Increase Customer Satisfaction: General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate, to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that...
To continue, please Login or Start A Free Trial!
A/C Repair Documentation
With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for...
To continue, please Login or Start A Free Trial!
Sublet Repair
While most warranty repairs are performed at dealerships, some repairs at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for...
To continue, please Login or Start A Free Trial!
Policy, Goodwill, Customer Enthusiasm, and Warranty
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to describe the different payment categories:
Customer Enthusiasm...
To continue, please Login or Start A Free Trial!
Read Story
More Technical Notes
Service Update Bulletin N202319660
The SUB addresses a valve spring issue on certain 2020-21 Cadillac Escalade, Chevrolet Camaro, Corvette, Silverado 1500, Suburban, Tahoe, and GMC Sierra 1500, Yukon vehicles. The bulletin specifically calls out the process of inspecting involved vehicles prior to customers taking delivery. Dealers are advised to...
To continue, please Login or Start A Free Trial!
Courtesy Transportation
As a reminder loans/rentals may not exceed 30 days. Dealers must use the OnTRAC “Renew” function for any loans that are nearing the 30-day mark. Additionally any loans/rentals that exceed 30 days forfeit qualified miles. ...
To continue, please Login or Start A Free Trial!
Pre-Delivery Scratches
During the Pre-Delivery Inspection while inspecting the surfaces for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage free at PDI. If damage is found,...
To continue, please Login or Start A Free Trial!
Reimbursement
Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests are...
To continue, please Login or Start A Free Trial!
Scheduled Maintenance
In October, GM announced that the Chevrolet Complete Care Maintenance Program increased the reimbursement amount on the Chevrolet Corvette. The amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary for the service. ...
To continue, please Login or Start A Free Trial!
Shocks
After analysis of warranty replaced shocks at the WPC, many do not exhibit any evidence of defect during testing. To reduce unnecessary replacements, GM has issued the following reminders: shocks should be diagnosed and replaced independently of each other, follow updated diagnostic procedures (including the...
To continue, please Login or Start A Free Trial!
Takata Air Bag
The National Highway Traffic Safety Administration is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have...
To continue, please Login or Start A Free Trial!
2021 Cadillac Maintenance
All 2021 model year Cadillac models will continue to include the First Maintenance Visit within the first year of ownership. The visit includes tire rotation, LOF, and MPVI. The services can only be performed at Cadillac dealerships. ...
To continue, please Login or Start A Free Trial!
Read Story
More Industry News
Hummer EV Edition 1
The all electric 2022 GMC Hummer EV Edition 1 pickup sold out in 10 minutes despite a price tag of more than $100,000. The EV is currently at GM’s proving grounds in Milford, undergoing testing and evaluation. ...
To continue, please Login or Start A Free Trial!
Cruise
Cruise LLC has begun testing driver-less cars on the streets of San Francisco. There is still a person in the front passenger seat, but they have no manual control of the vehicle. Over the course of five years Cruise has been driving the streets of...
To continue, please Login or Start A Free Trial!
Cadillac Buyout
Nationally about 20% of Cadillac’s dealers have taken buyouts ranging from $300,000 to $700,000 to give up their franchise. This decision was made by those dealers that have elected to not make the investment for tools, training, equipment and charging stations to sell and service...
To continue, please Login or Start A Free Trial!
2021 Cadillac Escalade
Both the interior and exterior of the Escalade has been redesigned, with the unique quilting pattern on the SUV’s seats, custom patterned speakers that match the seat design, a Cadillac emblem mounted on the dash that lights up as drivers approach, etching in the headlight,...
To continue, please Login or Start A Free Trial!
NADA 2021
The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted for a virtual show. The show is scheduled...
To continue, please Login or Start A Free Trial!
GMC
Cadillac isn’t the biggest seller of luxury vehicles anymore, it’s GMC. The high-end Denali and AT-4 lines are outselling the traditional luxury brand in the US this year. GMC is expanding the AT-4 off-road sub-brand and planning a couple high performance electric vehicles that will...
To continue, please Login or Start A Free Trial!
GMC Yukon
The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the large SUV...
To continue, please Login or Start A Free Trial!
Full Display Mirror
Gentex, a Michigan based mirror and automotive electronics supplier, has added a new feature to its camera-based rearview mirror; a built-in digital video recorder that automatically preserves accident footage. The system uses a rear-facing camera to project images behind the vehicle, as well as a...
To continue, please Login or Start A Free Trial!
Read Story
More Recall Updates
January 2021 Recall Update
Safety Recall 49151-01 Takata Air Bag Inflators: The recall affects all 2007-11 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, 2009-11 Chevrolet Silverado 2500/3500, and GMC Sierra 2500/3500 vehicles that are or have been registered in states...
To continue, please Login or Start A Free Trial!
DECEMBER 2020 RECALL UPDATE
Safety Recall 14457D Rear Toe Link Adjuster Jam Nut Torque: The service procedure section of the bulletin has been updated. The toe links will only be replaced instead of inspected with the revision. Certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4X vehicles are included in...
To continue, please Login or Start A Free Trial!
NOVEMBER 2020 RECALL UPDATE
Special Coverage N182202780-02 Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been updated to reflect a revision to the models included within the program. The special coverage covers involved vehicles for a period of 10 years or 150,000 miles, including the...
To continue, please Login or Start A Free Trial!
October 2020 Recall Update
Safety Recall 17167-02 Loss of Power Steering Assist: The recall that affects certain 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections.
Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage bulletin...
To continue, please Login or Start A Free Trial!
September 2020 Recall Update
Safety Recalls 14491I, 14735H, 15406H, 15815-07, 15816-07, 17478-03, and 18015-03 Front Passenger Air Bag Inflator Module: The recall bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect...
To continue, please Login or Start A Free Trial!
August 2020 Recall Update
Special Coverage N182188250-02 Loss of Continuity within Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles.
Customer Satisfaction Recall N182195660-01 Predictive Monitoring for...
To continue, please Login or Start A Free Trial!
July 2020 Recall Update
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL.
Safety Recall N182206310-04 Diesel Engine Block Heater Cord: The recall affects certain 2017-19...
To continue, please Login or Start A Free Trial!
June 2020 Recall Update
Customer Satisfaction Recall N192264450-03 Premature Brake Wear Notification: The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life...
To continue, please Login or Start A Free Trial!
Read Story
More Reject of the Month
Reject of the Month - January 2021
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has...
To continue, please Login or Start A Free Trial!
Reject of the Month - December 2020
Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed?
At that time GM coached and counseled dealers and enabled them to review the transaction data...
To continue, please Login or Start A Free Trial!
Reject of the Month - November 2020
Error Code 160: Labor Code 1443144 is not valid for damage code 36142.
A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door.
The vehicle was delivered STI on 10/7/2020 at 12:50...
To continue, please Login or Start A Free Trial!
Reject of the Month - October 2020
Error Code 10: The warranty is restricted for restriction reason BT on VIN.
The owner of a 2014 Chevrolet Cruze was experiencing a check engine light and reduced engine power concern with their vehicle. There was also a lunging feeling when coming to a stop.
The technician...
To continue, please Login or Start A Free Trial!
Reject of the Month - September 2020
3 C's: Review of recent Mail Out Reviews have shown that 3 C’s continue to raise issue with GMAS (GM Audit Services). Documentation that is not supportive, incomplete, or simply missing is subject to debit. Additionally, instances where documentation is not transferred from the shop...
To continue, please Login or Start A Free Trial!
Reject of the Month - August 2020
Error 803: The number of days and distance exceeds the vehicle warranty limits.
Error 086: Excessive customer participation amount.
Error 243: Reject 086 cannot be authorized and must be corrected.
A dealer performed a condenser replacement on a 2017 GMC Yukon with 84,390 miles to address an air...
To continue, please Login or Start A Free Trial!
Reject of the Month - July 2020
A job card was submitted for a wiring repair on a Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was located....
To continue, please Login or Start A Free Trial!
Reject of the Month - June 2020
Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented...
To continue, please Login or Start A Free Trial!