GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy and Procedures Compliance tab. One of the...
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 The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length...
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Providing the customer with a shuttle to/from the dealership is GM's preferred transportation alternative. This method of transportation should be considered with any scheduled warranty service appointment or when any eligible vehicle is brought in for a warranty repair.  Is your store taking advantage of this...
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Certain policies must be followed when considering requests for customer assistance, whether the request is a result of an out of warranty situation or a non-warrantable failure. Familiarity with the proper tools and their usage is imperative to customer satisfaction and loyalty, and transaction acceptance....
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Over the past several months pilot dealers have been utilizing the Pre-Repair Authorization process for repairs involving wheels, exterior mirror assemblies, and interior seat cushion covers. Based on the feedback and success from the pilot, GM has announced that the PRA process for select components...
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Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel.  To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the GlobalConnect webpage....
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The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not...
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The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations are used, they require full service...
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Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM. The service agent must...
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Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.   ...
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GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern.  However, the part that was swapped...
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Bulletin 00-03-10-003X has been updated to reflect the 2019 model year. The prorate charts remain the same. Proration applies to the price of the tires only, with GM covering 100% of the labor cost for tires replaced under the bumper-to-bumper warranty. ...
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Bulletin 06-08-47-001N has been updated to include the 2019 model year and to update the Warranty Claim Code and Transaction Information. The Warranty Claim Code displays in SPS after a successful programming event. The technician must accurately and legibly document the code(s) on the job...
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As released in GlobalConnect Message GCUS-9-6971, and effective December 1, 2018, GM no longer requires a mandatory transmission cooler flush and flow test to be performed in every instance of transmission or torque converter replacement, or internal transmission repair. Technicians should continue to document the...
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Service agents may perform warranty repairs and covered maintenance on non-touring GM vehicles that originated in Canada after certain requirements have been met. The odometer reading must be converted from km to mi and IVH must be updated to convert Applicable Warranties and future transaction...
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Technicians must accurately and legibly document the WCC on job cards for every SPS reprogramming event. It is a best practice to capture the WCC either through a picture or printing the code and attaching it to the job card. This practice will help ensure...
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The new Cadillac XT6 crossover is expected to fill the niche between the XT5 midsize crossover and the large Escalade SUV. The large three row XT6 was unveiled at the Detroit Auto Show in January and is expected to arrive in dealer showrooms around mid-year....
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GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration into the myChevrolet app. This will allow...
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Chevrolet kicked off a new advertising campaign for the redesigned 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad is called “A Little Bit Country,...
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GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse, Cadillac...
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GM may close up to five North American plants as it ends productions of six nameplates and consolidates pickup production. This action will affect up to 6,700 salaried and hourly employees. Potential plant closures include: Detroit Hamtramck Assembly-Michigan, Lordstown Assembly-Ohio, Oshawa Assembly-Ontario, Warren Transmission Operations-Michigan,...
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The actions GM is taking is meant to increase the automakers profits and strengthen its core business while it doubles investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 2021.  ...
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The Roll by Goodyear program is being introduced to provide a service that lets the consumer choose from a number of delivery methods after purchasing tires online. The service offers the choice of having a Goodyear technician install the tires at the customer’s home or...
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In October, NHTSA announced that it is considering a change to the long standing rules that govern automobile headlights. If approved, the change would allow automakers to install and enable adaptive driving beam headlights on new cars sold in the US. Adaptive beam headlights make...
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Safety Recalls 15027-01, 15041-05, 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously registered in High...
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Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two different categories, vehicles that consistently experience...
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Customer Satisfaction Recall N182191300: Unwanted Roof-Rail Air Bag Deployments While Off-Roading: Dealers will reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and seat belt pretensioners deploying in certain types of off-road use. The recall affects...
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Customer Satisfaction Recall 18057: Missing Child Seat Top Tether Anchor Label: There are approximately 5,100 Buick Regal 2018 model year vehicles involved in the recall population. Involved vehicles may be missing the child seat top tether anchor label on the center rear seat. Dealers are...
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Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist or other electrical issues...
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Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL...
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Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians are required to record the Warranty Claim Code on...
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Special Coverage 15810-02 Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. Emission Recall 17089-01 NOx Position...
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Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the components after...
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Error 111: Days allowed between Repair Completion and Job Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle.  The repairing technician found...
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The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC shudder.  Since the technician...
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A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned driveline support causing...
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Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern of the GPS system not reading properly. Bulletin 16NA219...
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Error code 124: This transaction is being reviewed by a GM Service Manager. On a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM.  This month the warranty administrator found that error...
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A dealer’s Mail Out Job Card Review brought several policy deviations to management’s attention, primarily for issues that were preventable. While the job cards contained within the review were not in reject status, 11 of the 15 job cards subject to review were debited back...
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A job card was submitted for a wiring repair on a 2017 Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was...
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