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Latest GM Warranty News

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Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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Battery Warranty Coverage

Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed under the Bumper-to-Bumper warranty will continue to be covered for the remainder of the...
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Bulletin Updates

Bulletin 20-NA-132 Battery Testing and Warranty Replacement Requirements has been updated to include revised information under 12V battery testing. Specifically included within the revision is the detail that dealers may refer to Service Information to identify 2019 and newer model year OEM battery types and...
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Authorization to Perform Repairs

Warranty job cards, including policy repairs, must be authorized by your customer. This authorization happens when the customer signs the job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on any other invoice copy of...
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Warranty Parts Center Process Requirements

The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the desired parts. The dealership...
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Breaking Down Emissions Warranty Coverage

Unless you live in and your vehicle is registered in one of the California Emissions states, also referred to as Emission Select State Component Limited Warranty in IVH, the only emissions warranty on your GM vehicle is the 8 years/80,000 mile warranty, which covers the...
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Fuel Reimbursement

With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles at your dealership for service....
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Goodwill Tools

GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle or the service...
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Air Conditioning Tips & Reminders

Air conditioning season is here for many of us. The following are some quick tips/reminders to make sure the warmer months stay cool: Refrigerant details: R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a mildly flammable gas. R-1234yf has...
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GM Warranty Tips

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Attachment Reminder

Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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Assembly Details in EPC

Use EPC to find out which parts are included with an assembly part number, and which are not. Enter the VIN in EPC and the part number associated with the assembly. Right click on the part number to bring up a popup window to click...
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EPC

In cases where it’s helpful to view a picture of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If...
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Electronic Parts Catalog

The EPC app in GlobalConnect offers a handful of tools that can be helpful to the warranty administrator when managing warranty claims. There may be situations where a repair is related to a technical bulletin, but the technician did not list the bulletin number. In...
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Employee Identification

When creating and submitting job cards it is a GM requirement that the dealership document the GMIN of both the service advisor who created the job card and the technician involved in the repairs/service performed. Invalid GMINs or GMINs entered for employee no longer active...
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TPMS Learn

LPO Accessory Wheels provided by the ADI require as part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience a TPM sensor warning...
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Canadian Vehicles

The Servicing Vehicles from Canada Bulletin, 16NA119, has been updated with a few minor revisions. The 2020-21 model years have been added and a section title has been revised. The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built...
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Automatic Stop/Start Feature

Due to the shortage of semiconductors, a new change was announced with select full-size SUV and light duty full-size pickup truck powertrains produced on or after June 7, 2021. The Automatic Stop/Start feature will no longer be available on certain 2021 MY vehicles equipped with...
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Certified Service Private Offer

GM has announced a private promotion providing eligible customers $50 off or $25 off most services. The offer is available in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that spend $100...
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Warranty On Stock Used Vehicles

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Warranty Coverage

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Goodwill Tools

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Courtesy Transportation

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PDI Accessories 0590032

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Empowerment

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Tire Coverage

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Major Assembly Replacements

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Warranty Columns

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I’m Just a Warranty Claim

There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting. The service advisor...
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More From Warranty 101

Policy Evaluation Tool

An engine component was replaced as a Policy Decision for a customer that was outside of warranty by a few hundred miles, but within warranty by time. The dealer performed the Policy Evaluation Tool (PET) within the Aftersales Empowerment Portal in GlobalConnect. The PET provided...
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Pre-Repair Authorization

Bulletin 18-NA-306 has been revised to include the 2022 model year as well as include additional items that will require GM Pre-Repair Authorization via the Certified Service Mobile Toolbox (CSMT).  The latest version was released on July 1, 2021 and now includes the addition of OEM/LPO...
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PDI Accessories

Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are...
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Courtesy Transportation Program Updates

Bulletin 07-00-89-037P has been revised to update program requirements, allowances, and add the 2021 model year.  Effective May 17, 2021 the Courtesy Transportation Program was revised, with updates that include expanded program allowances including eliminating previous “Preferred Rental Agency” program provisions. Rental reimbursement allowances can be...
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Bulletin Updates

The following bulletins have recently been updated. We have taken the opportunity to provide highlights of the updates from the previous version to current.  Bulletin 18NA094-12 Takata Air Bag Completion Rate Improvement Program: The $50 completion rate improvement program expired on 12/31/2018, but the Courtesy Transportation...
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High Voltage Battery

Bulletin 18-NA-180 provides detail on the High Voltage Battery Exchange Process and Transaction Submission Information.  Lithium-Ion batteries must be obtained through a GM authorized Battery Service Center (BSC) for all repairs, and pre-approved through the Technical Assistance Center for full battery packs on restriction. Once TAC...
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GM Authorization

The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the dealership’s empowerment. Submitting a transaction for GM Authorization is formerly referred...
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Certified Pre-Owned Warranty

The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”, it is limited to defects in materials and workmanship, it...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

Immediate Field Action Closure

A system enhancement took place last month which allows for the immediate closure of field actions in IVH after vehicle repair. This enhancement expedites the resolution of scenarios where a dealer has completed field action repairs and is unable to report delivery due to the...
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U-Courtesy Program

As of August 18, 2021, the U-Courtesy program has been enhanced to remove the Days in Used Inventory requirement. Vehicles must be 2018MY or newer. Vehicle restrictions associated with the program include: vehicles cannot be previously sold or registered in Canada or Mexico, the starting...
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SPS2 Programming Events

It is a best practice to have the technician capture a screenshot from the SPS2 of the Warranty Claim Code at time of service so it can be attached to the warranty transaction. This will help expedite the processing and review of the transaction when...
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WPC Part Return

When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company alias and Login ID, and “GMreturns@@1” for the...
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Semiconductor Vehicle Feature Update

Due to the global, industry-wide shortage of semiconductors, GM has announced the electronic steering column lock feature will no longer be available on certain 2021 model year Chevrolet Tahoe and Suburban, GMC Yukon and Yukon XL, Cadillac Escalade and Escalade ESV. This took effect on...
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Diesel Engine Block Heater Cord

Customer Satisfaction Recall N192264210 Enable Diesel Engine Block Heater Cord and Safety Recall N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy...
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Core Processing and Returns

The new, one million square foot core-processing facility is located in Joliet, Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access to the new core...
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Hazmat Shipping Violations

In order to reduce the recent increase in hazardous material shipping violations, ensure that dealership personnel that are performing the shipping function are familiar with the following aspects of the process. All hazmat parts must be returned using Central Transport. Fill the Bill of Lading...
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Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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More Industry News

Four Wheel Steer

The Chevrolet Silverado electric pickup will offer available Four-Wheel Steer. The option is a chassis feature that enables the vehicle to steer all four wheels, providing increased agility and tighter turning radius at low speeds, improved handling, and stability at higher speeds. The all-new Silverado...
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Global Shortage

Due to the impact of the industry wide shortages, Lane Change Alert with Side Blind Zone Alert and Rear Cross Traffic Alert will no longer be standard on certain 2022 model year Buick Encore GX. The change will take effect on all Encore GX Select...
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Baseball, Hot Dogs, Apple Pie, and Chevrolet

The famous line that originated in 1974, is being brought back to life, in the form of a Guy Fieri dish. The Apple Pie Hot Dog was introduced on August 12 during the Major League Baseball Field of Dreams game in Dyersville, IA. Game attendees...
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Chevrolet Bolt EV

Approximately 50,000 electric Chevrolet Bolt owners have received recommendation from US auto safety regulators to park outside and away from other homes and structures after charging because of fire risks. Additionally, owners are recommended to not leave the vehicles charging overnight. The electric vehicles are...
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CD Player

GM has made the decision to drop CD players from its passenger vehicles, effective 2022. While the players have been gradually discontinued for some time, the last to go will be from the Chevrolet Express and GMC Savana commercial vans.   ...
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Advanced Design and Technology Campus

GM has plans to build a $71 million technology campus in Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes, zero emissions, and...
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Factory ZERO

GM is spending 2.2 billion to retool Factory ZERO to build only EVs. Production is anticipated to start later this year with the 2022 GMC Hummer EV pickup. In the future, GM plans to build the Hummer EV SUV, a Chevrolet Silverado electric pickup, and...
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Increased Production

Both the Fort Wayne and Flint Assembly Plants have increased production creating the need to hire additional workers. The Fort Wayne Assembly Plant has increased shifts and mandatory overtime to meet demand. The plant is also trying to hire 275 temporary workers to help with...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

September 2021 Recall Update

Safety Recall N202308930 Rear Suspension Toe Link May Break: A total of 217,305 vehicles are included in the recall that addresses a corrosion concern with the rear suspension toe links. To correct the condition dealers are instructed to replace the rear suspension toe links and...
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August 2021 Recall Update

Special Coverage N192287100-01 Catalytic Converter and Oxygen Sensor Performance Degradation: The bulletin has been revised to include an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain 2012-13 Chevrolet Equinox and GMC Terrain vehicles.  Safety Recall N202325410 Loss of Power...
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July 2021 Recall Update

Customer Satisfaction Recall N202309631 Trailering Information Label Incorrectly States Trailer: Approximately 149,869 vehicles are involved in the recall program that addresses an incorrect trailering label. Dealers are instructed to remove/install the label. The recall is in effect until June 30, 2023 and affects certain 2020...
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June 2021 Recall Update

Special Coverage 18226-01 Overheating of Fuel Relay or Motor Terminal: The bulletin has been revised to include a service procedure update. The special coverage affects certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles.  Customer Satisfaction Recall N202309630 Trailering Information Label Incorrectly States Trailering Capabilities: The...
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May 2021 Recall Update

Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population.  Safety Recall 16007-05 Frontal Airbag and Pretensioner Non Deploy: Additional information has been provided...
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April 2021 Recall Update

Safety Recall A202307261-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles.  Safety Recall A202307262-01 Loss of Brake Assist: The recall bulletin has...
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March 2021 Recall Update

Special Coverage N202302720-01 On Track Performance Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating or...
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February 2021 Recall Update

Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced power mode condition when driven on a track at sustained high speeds...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month - September 2021

Error code 115: Authorization required for adjusted transaction previously adjusted A transaction was submitted for the performance of recall N1962265660 - Rear Window Defroster Thermal Events. Certain 2014-19 model year Chevrolet Silverado and GMC Sierra trucks equipped with a power sliding rear window may have areas...
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Reject of the Month - August 2021

Error 861: Odometer Discrepancy Discovered An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion.  The service advisor opened a job card for the performance of the...
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GM Mail Out Reviews

The following claim scenarios were reviewed within the latest round of GM Mail Out Reviews handled by GM Audit Services. In each instance the transaction was debited due to incorrect or incomplete technician time clocking or documentation.  The first deviation addressed a debit resulting from no/incomplete...
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Reject of the Month - June 2021

Reject 067: Part X is not a compatible part for labor code X.   NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses a condition in which the supplier of...
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Reject of the Month - May 2021

Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx.   Error Code 073: Total Other Labor Hours exceeded the allowance for labor code.   The owner of a 2017 Chevrolet Equinox had a concern with the vehicle getting loud while going over 25 mph....
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Reject of the Month - April 2021

Error Code 852: Supporting data is invalid for transaction requiring SPS Warranty Code  Engine Control Module Reprogramming on a XT5, Brake System Control Module Reprogramming on a Tahoe, and Radio Control Reprogramming on a Silverado all have something in common, the requirement of a valid SPS...
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Reject of the Month - March 2021

Error XXX: Customer Signature (or Service Management Signature) Not Present on the Job Card Error XXX: Mileage out is Not Recorded on the Job Card  Error XXX: 3 C’s Documentation does not Support Diagnostic Time Are you scratching your head wondering why you have never seen any of...
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Reject of the Month - February 2021

Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017 Cadillac Escalade took their vehicle to the service department with an intermittent noise concern from the rear...
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