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Latest GM Warranty News

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Shuttle Service: Is Your Dealership Claiming It?

GM Shuttle Warranty Stamp - $32 - Collect all warranty revenue every time you provide a shuttle. GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbur sement, public transportation reimbursement, and shuttle service. Three of...
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OptiKleen and DEF

OptiKleen: Effective August 1, 2017, OptiKleen that is added at the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number 1051515 (quart) or 88865785...
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Recall Documentation

In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The recall correction instructs the dealer to reprogram the SDM with new...
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Cadillac Roadside

The Cadillac Roadside Assistance Program provides coverage for 6 years/70,000 miles for 2013 and newer model year vehicles and CPO vehicles, or 5 years/100,000 miles for 2012 and older model year vehicles.  To obtain service, the customer contacts a Cadillac Roadside Assistance Advisor through OnStar or...
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In-Service Date and Job Cards

All warranty job cards must contain the following: Job card date including month, date, and year Complete 17-character VIN Odometer reading taken from the vehicle Delivery or in-service date (as applicable) Owner, lessee, or operator name and contact information Service Advisor ID (name or code) Customer’s signature that provides authorization to perform...
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Chemical Spotting and Rail Dust

Paint damage and deterioration can result from chemical fallout (such as acid rain) and rail dust. Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes...
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Full Disclosure

GM states in the Policy and Procedures manual that any non-approved changes to the Powertrain system on their vehicles that involve modifications, recalibrations, conversions, or the addition of non-GM approved products, are not their responsibility and will not reimburse costs associated with their failure. They...
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Choosing the Correct Labor Operation for Consequential Damage Repairs

Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices.  One scenario that can...
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Air Conditioning Repair Documentation

With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a, and the GE-50300 for...
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GM Warranty Tips

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GlobalConnect Shortcuts

"My Shortcuts" appear on the right side of the GlobalConnect home page. Your top 15 applications will appear in the shortcut panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the GlobalConnect...
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SAASR Page One - Summary

The report is available as a PDF within the Analyze Warranty tab in GWM. The most current report is available for download. The first page of the report contains Current Metrics including Total Expense (Adjusted), Excess to Geographic Group and CPVS; Authorization Levels; Service Agent...
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SAASR Page Two - Trend

The trend report is found on the second page of the SAASR. This report displays the following metrics by calendar month/year: Expense, Excess Expense, CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle...
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Required Operating Procedures - Acceptable Customer Signature

Electronic authorization (e.g. obtained by tablet) is acceptable as long as it is obtained prior to repairs being performed. The customer must acknowledge authorizing the repairs. E-signatures must be transferred to the job card.  ...
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Required Operating Procedures - Engine/Transmission Assemblies

When a complete transmission/engine assembly is replaced, ALL service agents are required to complete the Cost Comparison Worksheet for Assembly Repair vs. Replacement prior to performing the repair. The worksheet must be attached to the job card. The cost comparison portion of the worksheet must...
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Electronic Job Card Systems and Add On Repairs

Adding to, or approving repairs to the job card is the responsibility of service management. This can be accomplished electronically if you have an electronic job card system with the capability to restrict, by user ID, the adding and approving of repairs to only those...
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Warranty Parts Center

All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation.  Quick Tip: have a...
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Battery Replacement Transaction Debits

Dealers that processed non-compliant battery transactions in April 2017 for an invalid battery GR8 test code received debits in mid-May. Review each debited transaction to check for any typographical errors made when entering the GR8 test code. If you find that a data entry error...
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Pyramid Repairs

A pyramid repair is defined as the same or potentially similar repair (i.e. labor operations in the same repair group) on the same VIN, on the same job card (GWM User Manual). Management must authorize pyramid repairs with authorization code R prior to transaction submission. ...
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Featured Warranty Training Video

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Diesel Exhaust Fluid

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Customer Participation

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Other Labor Hours

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Missed Revenue - Administrative Allowance

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Lifetime Parts Warranty

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Technician Accounting of Labor Time

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Chevrolet, Buick, GMC, and Cadillac Protection Products

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The Ignition Switch Recall

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Warranty Columns

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Wiring Repair Labor Operations

Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101

What is the empowerment level at my dealership?

Have you or someone else in the service department has asked this question, or are your transactions with certain service agent self-authorization codes rejecting? Dealerships that did not meet minimum STS thresholds at the end of the second quarter (98%), have been placed on restriction...
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Paint Warranty Transactions

Warranty paint repairs are unique in that they are submitted for reimbursement a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on...
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Attaching A Document

With the recent restructure of Dealer Empowerment levels, it is a good time to recap the document attachment process in Global. There are several potential transaction types/situations that may require the attachment of specific documentation when established limits are exceeded. The following situations require the attachment...
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Part Return Process

Air conditioning season is upon us. The number of customer concerns for no heat will diminish and concerns of no a/c will increase, especially on hot summer days. With the most common cause of a malfunctioning a/c unit being low levels of refrigerant, customer concerns...
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Part Return Process

The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but a debit...
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Certified Elite

The Certified Elite program launched in 2011 as a means of providing dealers that maintain specific standards a greater level of empowerment. This empowerment makes getting certain warranty transactions paid more quickly. If the dealership is able to meet or stay at the percentage targets,...
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Wheel Alignment

The purpose of a wheel alignment is to ensure that a vehicle’s wheels, tires, suspension system, and steering system are all working together, thus providing safe, stable, and reliable handling. During a wheel alignment, the angles of the wheels are measured and adjusted to place...
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GWM User Manual

At one point in time we have all searched for additional resources to help with the warranty administration process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management.  The Global...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

STS Training

Dealerships that did not meet Service Training Standard thresholds at the end of the second quarter were placed on restriction for the use of authorization code E (Other Labor Hours) and authorization code R (Repeat Repair/Pyramiding), effective with job cards dated on/after July 12. The...
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Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy

After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot. ...
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HV Battery

The Warranty Parts Center has indicated that there have been cases of unnecessary Hybrid/EV High Voltage Battery Pack replacements when a technician has diagnosed a no start condition, with one or more DTCs. Bulletin 17-NA-227 has been released in effort to prevent misdiagnosis of a...
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Limited Lifetime

Certain components are warranted by GM to the original retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts...
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Vibration Analysis

Bulletin 16-NA-339 has been updated to remove SmartWeight information, and to provide updated bulletin reference and Hunter Balancer information. The bulletin is intended to assist technicians with understanding vibration concerns or disturbances that may occur on full-size SUV’s, including 2015-2017 Cadillac Escalade, Chevrolet Suburban and...
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Rust Through Perforation Repairs

All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to complete the repair, including painting and...
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Field Action Completion

At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion at the service...
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Service Update Bulletin

A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation of improved OBD System...
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GM App

GM is launching a smartphone app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire...
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More Industry News

Cadillac Fly and Drive

Cadillac has teamed up with Blade, a digitally powered short distance aviation company, to provide complimentary summer Friday commutes for eight New Yorkers from Manhattan to the Hamptons. The Cadillac Fly and Drive complimentary flight will post randomly each week from early July through late...
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myChevrolet app

Chevrolet owners are able to remote start and stop their vehicle, lock and unlock the doors, activate and cancel the horn and lights, locate their vehicle, and receive walking directions to where it is parked using the myChevrolet app on Apple Watch. Approximately 1.4 million...
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Cadillac Transaction Price

Cadillac continues to have the second highest US average transaction price among major luxury brands, with a year to date average transaction price of about $54,000. Cadillac is growing globally, even with the shift away from sedans in the US market. ...
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Chevrolet Bolt

The Bolt, an extended range, plug-in electric vehicle, is currently available in 16 states. Factory deliveries began in California and Oregon in December. Dealers in Illinois, Florida, Pennsylvania, Arizona, and Texas are scheduled for deliveries in June, with nationwide availability in August. In order to...
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Charitable Giving

GM is revamping its $30 million a year charitable giving efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and...
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Production

GM is cutting shifts at several plants in efforts to trim car inventory as a result of a consumer shift from cars to SUVs and trucks. With a day supply of car inventory at 97 days at the end of April, supply is up from...
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Retooling

GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down from a 100 days’...
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Buick Avenir

The new Avenir subbrand first began arriving in dealerships in September, with the arrival of the redesigned Buick Enclave crossover. The subbrand adds a bolder grille, flashier wheels, and a plusher interior that is purified with a cabin-air ionizer. Avenir will filter down through Buick’s...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

August 2017 Recall Update

Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag and Pretensioner Non...
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July 2017 Recall Update

Special Coverage 12313D: Engine Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
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June 2017 Recall Update

Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated for a revision to the piston...
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April 2017 Recall Update

Safety Recall 13036C: Brake Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010 Pontiac G6, and 2007-2010 Saturn...
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March 2017 Recall Update

Safety Recall 15438-02: Front Passenger Air Bag Inflator: The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam, Saipan, US...
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February 2017 Recall Update

Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid with the service procedure. The recall affects certain 1997-2003...
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January 2017 Recall Update

Safety Recall 14187D: Front Safety Belt Anchor: The recall has been updated to reflect a revision to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook.  Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles...
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December 2016 Recall Update

Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month -

A transaction was submitted for the replacement of the OnStar module on a 2016 Chevrolet Equinox. Labor operation 3422790, Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated...
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Reject of the Month

The owner of a 2007 Pontiac Montana visited their local dealership to have a loud, knocking noise under a hood of the van diagnosed and resolved. The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle...
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Reject of the Month

Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case.  An up assembly is a currently available assembly/unit/kit that contains...
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Reject of the Month

-------------------------------------------------------------------------------- Error Code 231: Repeat Repair. The same labor code 91xxxxx was found on job card xxxxx Error Code 118: A duplicate of transaction 123456789012 was previously submitted with labor code 91xxxxx Error 243: Reject 118 cannot be authorized and must be corrected -------------------------------------------------------------------------------- While performing a job card review...
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Reject of the Month

-------------------------------------------------------------------------------- Error 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent Self Authorization. -------------------------------------------------------------------------------- A...
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Reject of the Month

Error code 073: Total Other Labor Hours exceed the allowance for labor code xxxxxxx.  Error code 240: Reject 073 is beyond Service Agent Self-Authorization limits. The owner of a 2014 Chevrolet Silverado visited their local dealership with a concern relating to the front u-joint, noting that the...
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Reject of the Month

Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
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Reject of the Month

A warranty transaction for a battery replacement was submitted for payment in October, 2016. The job card stated that the owner of a 2014 Chevrolet Corvette was unable to start the vehicle. The advisor also noted that the radio screen was cutting in and out...
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