It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty Administration Resource Center App contains...
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The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed prior to April 1, 2018;...
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The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the Global Warranty Management User Manual, but may not have...
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All customer reimbursements require a rationale in support of the claim and entry of a logical explanation in the complaint/cause/correction field of the transaction, including the customer’s description of the event that caused the out of pocket incident.  Dealers may reimburse an owner and submit a...
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Goodwill Tools to Increase Customer Satisfaction: General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate, to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that...
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With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for...
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While most warranty repairs are performed at dealerships, some repairs at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for...
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All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to describe the different payment categories: Customer Enthusiasm...
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The SUB addresses a valve spring issue on certain 2020-21 Cadillac Escalade, Chevrolet Camaro, Corvette, Silverado 1500, Suburban, Tahoe, and GMC Sierra 1500, Yukon vehicles. The bulletin specifically calls out the process of inspecting involved vehicles prior to customers taking delivery. Dealers are advised to...
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As a reminder loans/rentals may not exceed 30 days. Dealers must use the OnTRAC “Renew” function for any loans that are nearing the 30-day mark. Additionally any loans/rentals that exceed 30 days forfeit qualified miles.  ...
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During the Pre-Delivery Inspection while inspecting the surfaces for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage free at PDI. If damage is found,...
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Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests are...
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In October, GM announced that the Chevrolet Complete Care Maintenance Program increased the reimbursement amount on the Chevrolet Corvette. The amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary for the service. ...
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After analysis of warranty replaced shocks at the WPC, many do not exhibit any evidence of defect during testing. To reduce unnecessary replacements, GM has issued the following reminders: shocks should be diagnosed and replaced independently of each other, follow updated diagnostic procedures (including the...
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The National Highway Traffic Safety Administration is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have...
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All 2021 model year Cadillac models will continue to include the First Maintenance Visit within the first year of ownership. The visit includes tire rotation, LOF, and MPVI. The services can only be performed at Cadillac dealerships. ...
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The all electric 2022 GMC Hummer EV Edition 1 pickup sold out in 10 minutes despite a price tag of more than $100,000. The EV is currently at GM’s proving grounds in Milford, undergoing testing and evaluation. ...
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Cruise LLC has begun testing driver-less cars on the streets of San Francisco. There is still a person in the front passenger seat, but they have no manual control of the vehicle. Over the course of five years Cruise has been driving the streets of...
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Nationally about 20% of Cadillac’s dealers have taken buyouts ranging from $300,000 to $700,000 to give up their franchise. This decision was made by those dealers that have elected to not make the investment for tools, training, equipment and charging stations to sell and service...
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Both the interior and exterior of the Escalade has been redesigned, with the unique quilting pattern on the SUV’s seats, custom patterned speakers that match the seat design, a Cadillac emblem mounted on the dash that lights up as drivers approach, etching in the headlight,...
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The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted for a virtual show. The show is scheduled...
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Cadillac isn’t the biggest seller of luxury vehicles anymore, it’s GMC. The high-end Denali and AT-4 lines are outselling the traditional luxury brand in the US this year. GMC is expanding the AT-4 off-road sub-brand and planning a couple high performance electric vehicles that will...
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The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the large SUV...
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Gentex, a Michigan based mirror and automotive electronics supplier, has added a new feature to its camera-based rearview mirror; a built-in digital video recorder that automatically preserves accident footage. The system uses a rear-facing camera to project images behind the vehicle, as well as a...
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Safety Recall 49151-01 Takata Air Bag Inflators: The recall affects all 2007-11 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, 2009-11 Chevrolet Silverado 2500/3500, and GMC Sierra 2500/3500 vehicles that are or have been registered in states...
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Safety Recall 14457D Rear Toe Link Adjuster Jam Nut Torque: The service procedure section of the bulletin has been updated. The toe links will only be replaced instead of inspected with the revision. Certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4X vehicles are included in...
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Special Coverage N182202780-02 Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been updated to reflect a revision to the models included within the program. The special coverage covers involved vehicles for a period of 10 years or 150,000 miles, including the...
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Safety Recall 17167-02 Loss of Power Steering Assist: The recall that affects certain 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections.  Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage bulletin...
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Safety Recalls 14491I, 14735H, 15406H, 15815-07, 15816-07, 17478-03, and 18015-03 Front Passenger Air Bag Inflator Module: The recall bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect...
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Special Coverage N182188250-02 Loss of Continuity within Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles. Customer Satisfaction Recall N182195660-01 Predictive Monitoring for...
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Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04 Diesel Engine Block Heater Cord: The recall affects certain 2017-19...
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Customer Satisfaction Recall N192264450-03 Premature Brake Wear Notification: The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life...
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Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has...
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Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed?  At that time GM coached and counseled dealers and enabled them to review the transaction data...
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Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door.  The vehicle was delivered STI on 10/7/2020 at 12:50...
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Error Code 10: The warranty is restricted for restriction reason BT on VIN. The owner of a 2014 Chevrolet Cruze was experiencing a check engine light and reduced engine power concern with their vehicle. There was also a lunging feeling when coming to a stop.  The technician...
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3 C's: Review of recent Mail Out Reviews have shown that 3 C’s continue to raise issue with GMAS (GM Audit Services). Documentation that is not supportive, incomplete, or simply missing is subject to debit. Additionally, instances where documentation is not transferred from the shop...
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Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017 GMC Yukon with 84,390 miles to address an air...
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A job card was submitted for a wiring repair on a Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was located....
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Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented...
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