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Low Voltage Lithium Batteries
TheprocessforLiBorderingandreturnshasbeenupdatedtoincludeenhancementstoshipment,storage,partreturnssafetyandpartavailabilityaswellasdirectdealersupport.Theprocessupdateappliesto2024-26MYE-Ray(PN85745702),2027MYE-Ray(PN86284595)and2025-27MYCelestiq(P...
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Seals and Gaskets Reminder
TheParts&AccessoriesPoliciesandProceduresManualArticle1.1.1includesasectionpertainingtoSealsandGaskets,asfollows:
SealsandGaskets-Failureswithin6monthsofinstallationarenotcoveredbythepartswarranty(rationaleisthegasketorsealwaseitherdamage...
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Add-On Repairs
Anywarranty/policyconcernnotexpressedorallyorinwritingbythecustomerattimeofinitialwrite-upisconsideredanadd-on.Ifatechniciandiscoversadefectinthevehiclethatisn’tnotedonthejobcard,theyarerequiredtonotifyandseekapprova...
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TAC and Techline Phone Support Update
StartingAugust24,2026,technicianswillberequiredtocreateacaseinCXConnectpriortocontactingTACorTechlinebyphoneforsupport.CXConnectcanbefoundinGlobalConnectApplications.CXConnectCaseCreationGuidelinesareavailableontheHomepageo...
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CarBravo Coverage
EveryCarBravovehiclecomeswithstandardwarrantycoverage,eitherCarBravoCertifiedorBravoBudgetCertified,basedonthemodelyearandodometeratthetimeofsale.EligibleCarBravoCertifiedTiervehicleswillreceivelimitedcoveragefor12monthsor12,000miles(whichevercomesfirst);BravoBudge...
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VWP Policy Update
ThelatestVWPpoliciesaddresspolicyandclaimsubmissionproceduresforVehicleWideProgramming(VWP).
VehicleWideProgrammingforEVsshouldonlybeperformedwhenthevehiclehasaspecificconcern,anddiagnosisconfirmsthatasoftwareupdateisrequiredononeormoremodules,O...
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Servicing Vehicles from Canada
Forsafetyandconvenience,GMallowswarrantyrepairstobeperformedonCanadiansoldandregisteredvehiclesatUSGMdealerships.Thereare,however,guidelinesthatmustbefollowed.RecentlyupdatedBulletin16-NA-119specificallycoverstheguidelinesforservicingCanadianvehicles.Thebulletinupdateinclude...
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Global Warranty Rejects - Parts
Thefollowingaresomehelpfultipsforhandlingparts-basedclaimrejections.
Reminder:ReimbursementforpartsisbasedontheRepairCompletionDatesubmitted.
Reject51:ServiceAgentisnotallowedtosubmitpartproductline
ProductLine6-ElectronicExchangeComponents-thesepartsareno longero...
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GM Warranty Tips
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Warren T Next Gen
ThenewCopilotversionisnowtheprimaryWarrenTexperience.ThissteprepresentsthenextstepforwardforWarrenT,bringingamoremodern,visible,andconnectedsupportexperienceintotheWarrantyResourceCenter.GMiscloselymonitoringusageandanalyticstocontinuet...
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PRA Changes
VINandodometerphotoshavebeeneliminatedfromtherequiredphotoslist(USOnly)
Therequirementsforindicatorsinphotoshavebeenreduced.Forthe“close-upoftheissue”photo,pens,stickynotes,fingerswillbeconsideredbadphotosmovingforward–thiswon’tnecessarilycaus...
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Mis-Build
TheVehicleMis-BuildflagonaZREGclaimisonlytobeusedforclaimstocorrectmis-buildsidentifiedduringnewvehicleinspection.Iftheflagisusedlater(highermileage/in-service),GWMwillrejecttheclaimwitherrorcode165-odometerexceedsmis-buildflagallowance....
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Over-The-Counter
Laboronspecificcomponents(e.g.engines,transmissions,transfercases,sheetmetalandconsumerparts)isallowedwithanOTCpartwarrantyifthedealerinstallsthepartunderthetermsofthepublishedpartwarranty.Allpublisheddocumentationandsupportrequirementsareapplicabletothes...
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Service Advisor Central
Theall-newappisthego-todestinationforthetoolsandresourcesadvisorsusedaily.Toaccess,gototheAppCenterandsearchServiceAdvisorCentralforwarrantyguidesandquickreferencetoolstomakefindingwarrantyinformationfaster. ...
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Bulletin 05-03-07-009L
Thebulletinincludesa“WheelAlignmentQuestionnaire”thatistobefilledoutforvehicleswithlessthan500milesontheodometer.ItisalsorecommendedthatdealerscompleteaFieldProductReporttonotifyGMofthecondition.Reminder:Acopyofth...
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Who Authorized?
TheAuthorizationLevelboxoutlinesthetypeandnumberofauthorizationsinthepriormonththatwererequiredtoprocessatransaction.Ifthereportshows10transactionswithbeyondwarrantylimitsauthorizationinthepriormonthandmanagementonlyrecallsauthorizing2,whoauthorize...
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Average Days for Payment
TheaveragedaysforclaimpaymentistrackedviatheServiceAgentAnalysisSummaryReport(SASR).Thevaluerepresentstheaveragenumberofdaysfromtherepaircompletiondatetothetransactionaccepted/paiddate.Thevalueisbasedonaone-monthperiod,withGM’sbenchmar...
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CarBravo Certified and BravoBudget Certified Used Warranty Coverage
CarBravo is GM's new plan for pre-owned vehicles. Chevrolet, Buick and GMC-as well as some non-GM vehicles-may be eligible for one of the two tiers of this system. Let's look at the different options, criteria, and covered components. To continue, please Login or Start A Trial!
Body Repairs
Between panel repairs, paint repairs, surface rust, perforation corrosion, and more, there's a lot of information regarding defects in the automotive body. Whether your dealership has it's own body shop or needs to sublet these repairs, this video has you covered. To continue, please Login or Start A Trial!
Paint Repairs
You'd be surprised how much goes into a paint repair. Here's your crash course. To continue, please Login or Start A Trial!
Panel Repairs
Although rare, there are times when a panel needs to be repaired because of a manufacturer defect. Let us show you how to work your way through GlobalConnect to successfully file these claims. To continue, please Login or Start A Trial!
Servicing Vehicles From Canada
There are a few details to consider when taking in a vehicle from our friendly neighbors to the North. This video presents some concepts you might not have considered. To continue, please Login or Start A Trial!
Most Common Warranty Deviations
Deviating from GM Policies and Procedures can lead to a chargeback; here are the top most common violations (and how to avoid them). To continue, please Login or Start A Trial!
Diesel Exhaust Fluid
Diesel Exhaust Fluid is required in diesel engines to reduce emissions. To continue, please Login or Start A Trial!
PDI Accessories 0590032
Factory-invoiced. Dealer-installed. Here's how to get reimbursed for your time involved in the process. To continue, please Login or Start A Trial!
Warranty Columns
More From Warranty 101
Coverage Codes
Acoveragecodeisacodethatisnotedundertheapplicablelaboroperationfortheappropriateyear,make,andmodelLTGthatisbeingreviewed.Two-characteralpha/numericcodecombinationshaveanalphalettertoindicatethecoverage,andanumbertoindicatethewarrant...
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Sheet Metal Panels and the Corrosion Limited Warranty
SheetMetalPanelsandtheCorrosionLimitedWarranty:Sheetmetalpanelsarecoveredagainstcorrosionandrust-throughasdescribedineachvehicle’sLimitedWarrantyandOwnerAssistanceManual.Butwhatdoesthismean,andwhatisthedifferencebetweencorrosionandrust-through?
Corrosionisthegradua...
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Complimentary Maintenance
GMoffersnewvehicleowners’complimentarymaintenancetobuildcustomerloyalty.Customersthatbringtheirvehicletothedealershipformaintenancehaveahigherprobabilityofmakingadditionalpurchasesandreturningforfutureservices.Mostnewvehiclemaintenanceplanscoveroneoilchange,tirerotation...
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IVH Beta
ThenewIVH-BetahasbeenavailabletodealerssinceOctober2025.WhilethenewIVHapplicationincludesmostofthesameinformation,itisdisplayedsectionallytoprovideamoreconciseview.AVINcanstillbeenteredwiththewhole17digits,orjus...
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Parts Warranty Coverage
DealerInstalled:NeworremanufacturedGMpartsthataredealerinstalledarecoveredfor24monthswithnomileagelimitation,partsandlabor.Itisrecommendedthatdealerspublishonthejobcardandpartsalesslipsareplacementpartsandaccessorieswarrantystatement.
Subsequentreplacement...
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Part Warranty - Back to the Basics
GMpartspurchasedbyacustomer,eitherinstalledbythedealerorsoldoverthecounterforindependentinstallation,areeligibleforGMPartsWarranty.Mostservicereplacementpartscarrya24-monthwarrantyformanufacturerdefects.GMAccessories(excludingAssociatedAccessories)andElectronicServiceCente...
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Process and Time Management
Manychangeshaveoccurredoverthepastyearsindealershipsacrossthecountry.Onechangethatcontinuestoaffectmosteverydealershipisturnoverand/orreductionofstaff.Asaresult,remainingemployeesoftenwearmultiplehats.
Forthoseresponsibleforwarrantyadministration,pinningdownservic...
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From the Warranty Community:
GMempowersdealerswiththeabilitytoutilizePolicy,CustomerEnthusiasm,andcertainGoodwillToolstosatisfyandretainGMcustomersthatareloyaltotheirvehiclebrandandthedealership.
Itisimportanttounderstandtheavailabletoolswhenofferingassistancetothecustomer.
PolicyAssistanc...
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More Technical Notes
CTP Same/Partial Day Rental Rate
Asareminder,thereimbursementforaCTPovernightrepairis$46and$23forCTPsame/partialdayrepairs.Startingwithjobcardsopenedonorafter8/10/2026,youmayreceiveWarning034onapplicableclaims:Rentalamountrequestedwasreducedtosamedayloane...
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Towing
Towingreimbursementisunchangedfor2026.AnyexceptionsaboveandbeyondtheallowedamountwillrequireDMPSreviewandapproval.Iftheamountexceedsdealerempowerment,theclaimmustbesubmittedwithGMAuthorizationwithsupportfortheexcessivetowamount.GMRoadsidecontinuest...
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Mis-Build or DIT
Thedealerisresponsibleformakingsurealllooseparts,e.g.keyfobs,arepresentatthetimetheyreceivethevehicle.Missingpartsaretobereportedastransportationdamage,DIT.Thisisnotavehiclemis-buildsituation. ...
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Bulletin 24-NA-132
Thebulletinhasbeenrevisedtoincludethe2027modelyear,provideupdatedinformationinClaimSubmissionandDocumentationRequirements,andaddlaboroperation2819515,VWP-CustomerRequested. ...
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Bulletin 10-00-89-005L
TheWiringbulletinhasbeenupdatedtoincludethe2026-27modelyears.Whenperformingawiringsystemrepair,techniciansmustfollowSIdiagnosticsandrefertothetablelocatedwithinthebulletinforinformationthatwillberequiredfromSI.
WiringrepairsrequiretheSIDocumen...
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Bulletin 24-NA-040
TheWarrantyPartsCenterInformationforShippingHazardousMaterials(Hazmat)hasbeenupdatedtoinclude49CFR-Title49oftheCodeofFederalRegulations.IftheWPCreceivespartsrequestedforreturnthatareconsidereddangerousgoodsunder49CFRandtheywer...
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MobileService Plus
DealerswillnotbeabletoreceiveMobileService+allowancesuntiltechniciantrainingiscomplete.Asareminder,inCenterofLearning,atechnician’sprofilemustbeupdatedsothatMobileService+isanassignedrole.Inthetechnician’sprofile,ServiceTechnicianmustbeprimarypersontyp...
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Ideal Technician Experience
InJune2026GMlaunchedtwonewdigitalapplications,GuidedDiagnostics-availabletoallCadillacdealersintheUSfor2024-26CadillacLyriqmodelsandRenderedSchematics-allavailabletoallGMdealersinNorthAmericaforcertain2025,2026,and2027modelyearvehicles.Thisi...
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More Industry News
Portfolio Update
CadillacwilldeliverthenextgenerationandengineeringfortheXT5,XT6andCT5startingnextyear,witharenewedinvestmentinkeyinternalcombustionenginemodelswheredemandremainsstrong.Atthesametime,thebrandwillcontinuetoinvestinarobustE...
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Google Gemini
GMisbringingGoogleGeminitoeligiblemodelyear2022andnewerCadillac,Chevrolet,BuickandGMCvehicleswithGoogle.CustomerswillnoticeanupgradefromGoogleAssistantforamorenatural,conversationalAIexperiencethroughthevehicleinfotainmentsystem.Theupdatewillbedelivere...
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Energy Pass
GMismakingiteasiertofind,chargeandpayforpublicchargingacrossmultiplenetworks.Atlaunch,EVdriverswillhaveaccesstoTeslaSupercharger,IONNA,ElectrifyAmerica,andsoon,ChargePointandEVgonetworks,covering70%ofallDCfastchargersintheUS...
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Next-Gen Sierra
GMCisintroducingthenext-generation2027Sierra1500,themostadvanced,luxuriousandpowerfulSierra1500ever.Thefirstmodelsareexpectedtoarriveatdealershipsbeforetheendof2026.Thenew2027modelfeaturesall-newexteriorandinterioroptions,twonewV8engin...
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25 Years of Hummer
Tocommemorate25yearsoftheHummernameplate,GMCisunveilingtheHummerEVIcon|25–alimited-runedition.The2027modeltranslatestheHummer’slegacyintoamodernall-electricrepresentationforthenextgeneration. ...
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Cadillac EV
InApril2026,Cadillacexceeded100,000totalEVsalessincelaunchingtheLYRIQfouryearsago.CadillaccontinuestoinvestinarobustEVportfolioacrossallmarketsegments,buildingtowardanall-EVfuture.Cadillacplanstodelivernext-gendesignandengineeringforXT5,XT6...
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HD Surround Vision
Ifequipped,availableHDSurroundVisionprovidesselectabledigitalcameraviewsoftheareaaroundthevehicletohelpparkandavoidvehiclesandobjects.Aguidelineisalsoavailabletoshowwherethevehicleisheading.Thefeaturecombinestheviewfromfourdifferen...
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CarBravo
JuneCarBravoCertifiedUsedsalescontinuetoincreasewithmorethan7,000salesreported,up7%fromMay.Inventoryisalsoclimbing,withnearly29,000CarBravoCertifiedUsedVehiclesavailable.
...
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More Recall Updates
September 2026 Recall & Special Coverage Summary
CustomerSatisfactionRecallN252501791TelematicControlModuleReprogramming:Therecallprogramthataffectscertain2023CadillacLYRIQ,ChevroletColoradoandGMCCanyonvehiclesisineffectuntilAugust31,2028.InvolvedvehiclesmayexperiencereducedorintermittentTelematicsControlModulefunctionality.Dealersaretoreprogra...
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August 2026 Recall & Special Coverage Summary
CustomerSatisfactionRecallN252541251NoRearTurn-SignalOutageNotification:TherecallbulletinisineffectuntilJuly31,2028andaddressesaconditioninwhichdriversmaynotbenotifiedofarearturn-signallampfailure.Dealerswillupdatesoftwarecalibrationsinthevehicle’sexterio...
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July 2026 Recall & Special Coverage Summary
SafetyRecallN242474500-03RoofRailAirbagInflatorMayRupture:ThebulletinhasbeenupdatedtoremovetheusedRRABreturninstructions.AllinvolvedusedRRABinflatorsaretobedisposedofperinstructionwithinthebulletin.Thebulletinaffectscertain2018ChevroletSilverado1500,GM...
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June 2026 Recall & Special Coverage Summary
SafetyRecallN252494000-13L87EngineLossofPropulsion:TherecallbulletinhasbeenrevisedtoupdatethepartstabletoremovereferencesandpartnumbersforMobil1Supercar0W-40oil.Animportantstatementhasalsobeenaddedintheserviceprocedure.
SpecialCoverageN252494003-04L8...
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May 2026 Recall & Special Coverage Summary
CustomerSatisfactionRecallN252511440-023rdRowHeadRestraints:Therecallbulletinhasbeenrevisedtoaddstepstotheproceduretobrieflyinspectandnotetheinoperableheadrestraintontherepairorder.All3rdrowheadrestraintsmustbereplacedregardlessofinspectionsresults...
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April 2026 Recall & Special Coverage Summary
CustomerSatisfactionRecallN252536390SnowplowAccessoryHarnessMissing:Atotalof184vehiclesareinvolvedintherecallthatinvolvesamissingaccessoryharness.Certain2026ChevroletSilverado2500HD/3500HDandGMCSierra2500HD/3500HDtrucksequippedwithSnowplowPrepPackage(RPOVYU)maybemissinga...
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March 2026 Recall & Special Coverage Summary
SafetyRecallN252494000-11L87EngineLossofPropulsion:TherecallbulletinhasbeenrevisedtoupdatetherequiredoilinthepartstableforUSdealers.TheMobil1FS0W-40informationappliestoUSdealersonly.Thebulletinhasalsobeenrevisedtoupdat...
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February 2026 Recall & Special Coverage Summary
SafetyRecallN252525030-04TireTreadDetachment:TherecallbulletinhasbeenrevisedtoupdatetheserviceproceduretorequirethereturnofallContinentaltiresreplacedintheUSunderthiscampaign.Therecallaffectscertain2025-26CadillacOptiqandChevroletEquinoxEVmodels.
CustomerSatisfactio...
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More Reject of the Month
Reject of the Month - September 2026
Error085NetExceedsNetItemCeilingfor4050870
Aguesthadtheirvehicleattheservicedepartmenttoresolveacheckenginelightconcern.ThetechniciandocumentedtheDTCandSIDocthatwasusedtodiagnosefailurewiththeNitrogenOxideCatalyticConverter.Th...
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Reject of the Month - August 2026
ErrorCode882:BatterytypeontestedbatterydoesnotmatchOEBatteryType
ErrorCode883:CCAontestedbatterydoesnotmatchOECCA
WhenawarrantyadministratorissubmittingaclaimforabatteryreplacementandreceiveerrorsforincorrectOEBatteryTypeo...
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Reject of the Month - July 2026
SPSError857-Modulereprogramminglaboroperationsareusedtosubmitwarrantytransactionsforreprogramming(withoutreplacement)ofacontrolmodulewithneworupdatedsoftwareand/orcalibrationfilesusingtheTISServiceProgrammingSystem(SPS)application.WhenamoduleisreprogrammedusingSP...
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Reject of the Month - June 2026
Error72:Totalpartsamountexceedstheallowanceforlaborcode&
Acustomerbroughttheir2023ChevroletBoltintothedealershipstatingthereversecameradoesnotwork,thescreengoesblankandhasacrossedoffcameraicon.ThetechnicianworkedwithTACt...
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Reject of the Month - May 2026
Theownerofa2024ChevroletSilveradotooktheirvehicletotheservicedepartmentforafewconcerns:checkenginelightonandtruckhasreducedpowerandafluidleakunderthetruck.
ThetechnicianinspectedthevehicleandfoundaDTCcode.Diagnosticstep...
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Reject of the Month - April 2026
Error801:Odometerreadingsubmittedexceedsthevehiclewarrantydistancelimit.
A2025BuickEnclavewasbroughttotheservicedepartmentforaconcernwiththesteeringwheelgettingtoohot.
Thetechniciandiagnosedandidentifiedthattheheatedelementwasgettingtoohotandordered...
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Reject of the Month - March 2026
VehiclePresenceNotSubstantiated;VehicleDetailsonJobCardnoIn-ServiceDateListed.ThiscommentwasindicatedonarecentElectronicDealerAudit.Whilenotaclaimreject,astheclaiminitiallypaid,ithassincebeendebitedafterGMASreview.
Theclaimdetails:
Jobcardwritte...
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Reject of the Month - February 2026
AmemberoftheWarrantyCommunityutilizedtheForumtopostaninquiryabouttheLaborTimeGuideandlaboroperationeffectivedates.
Thescenario:
Jobcardopendate:December2025&theLTGallowedST(1.5hrs)forthelaboroperation
Jobcardclosedate:January202...
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