It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.
Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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The following articles are derived from jlwarranty's Warranty Administration Program. Free TrialLatest GM Warranty News
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Job Card Write-Up and Final Closeout
The following is an excerpt from the Policies and Procedures manual, Article 6.2.1:
It is a requirement that all customer and vehicle information is to be completed accurately at the time of job card write-up and must include the following:
Job card open date indicating when the...
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Tire Transactions - What is Not Covered
Defective tires are covered under the Bumper-to-Bumper New Vehicle Limited Warranty. They are covered entirely for 12 months; after 12 months, the cost of the tire, including the dealer’s allowed markup, is prorated. The prorate chart may be found in bulletin 20-NA-159 and in the...
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GM Authorization and Attachments
Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization for review. In a review situation, adherence and compliance to Policies & Procedures is taken into account. Not attaching a required document will result in the...
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Wiring Repair Labor Operations and Required Additional Information
When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID number of either the harness routing view, including the grid...
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Refurbished and Remanufactured Parts
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2:
Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed during the service. If a remanufactured...
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Labor Operation Exceptions
After a warranty repair is completed, a labor operation must be applied for transaction submission. The Labor Time Guide, found in Service Information, has two options for finding a labor operation. Once a vehicle is built in SI or the VIN is entered, you can...
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Severe Transportation Damage Guidelines
If a dealership believes a vehicle has severe transportation damage, including structural damage, such as the roof, quarter panel, corner/center post, frame, any damage requiring welding, or substantial frame damage, the delivery may not be refused. Dealerships must accept all vehicles delivered, regardless of the...
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Cadillac Certified Pre-owned Warranty
Currently, there are three very different Cadillac Certified Pre-owned warranty programs in effect. To determine which warranty your Cadillac customer has, you must refer to Investigate Vehicle History (IVH)/Applicable Warranties.
The oldest of the three warranties is displayed in Applicable Warranties as “CPO B2B Limited Warranty”....
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GM Warranty Tips
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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Battery Maintenance Report
The Battery Maintenance Report available within the Dealer Maxis home page has undergone some changes to improve readability and to provide clarity. The vehicle images have been removed from the report to allow for easier reading and printing. Dealer action verbiage has also been revised...
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Tire Warranty Reminder
Tires supplied with a new vehicle are covered against defects in material or workmanship under the Bumper to Bumper New Vehicle Limited Warranty. For vehicles within the warranty period, defective tires are replaced on a prorate adjustment basis. Tire proration policies and percentages also apply...
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Key Fob Warranty
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission must include a picture of the...
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The 3 C’s
GWM validates text entries in the 3 C’s field of the transaction. The fields are required to consist of 5 or more text characters, entries that fall short of the requirement will generate a syntax error. The validation process was initiated in July of 2020...
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PET Reprint
Dealers now have the ability to reprint the most recent Policy Evaluation Tool result for all lines on the job card. Previously, reprints were limited to the last PET result for the most recent line ran on a job card. The PET stores results for...
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PET Reminders
When seeking assistance for more than one line on the job card, a PET must be run separately for each line.
The PET date must be equal to or prior to the job card close date.
A copy of the PET must be attached to the hard...
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The Trunk-to-Trunk Tour
This may be a helpful term to share with the service team for the new vehicle delivery walkaround process. Policy states that dealers have 5 minutes to inspect each vehicle an up to a maximum of 30 minutes for a full truckload delivery. Use the...
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Authorization to Perform Repairs
In another MOR tip, take a moment to share with the service advisor team the importance of having the customer sign on the Authorization to Perform Repairs line of the job card. In several MOR instances, the customer (or service management) signed the job card...
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Tire Coverage
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Major Assembly Replacements
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Battery Transaction Requirements
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Maintenance Programs
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Cadillac CPO Bumper to Bumper Warranty
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Missed Revenue - Parts Expediting
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Warranty Briefs: Customer Signatures
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Technician Accounting of Labor Time
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Warranty Columns
There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting.
The service advisor...
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More From Warranty 101
Courtesy Transportation Program Updates
Bulletin 07-00-89-037P has been revised to update program requirements, allowances, and add the 2021 model year.
Effective May 17, 2021 the Courtesy Transportation Program was revised, with updates that include expanded program allowances including eliminating previous “Preferred Rental Agency” program provisions. Rental reimbursement allowances can be...
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Bulletin Updates
The following bulletins have recently been updated. We have taken the opportunity to provide highlights of the updates from the previous version to current.
Bulletin 18NA094-12 Takata Air Bag Completion Rate Improvement Program: The $50 completion rate improvement program expired on 12/31/2018, but the Courtesy Transportation...
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High Voltage Battery
Bulletin 18-NA-180 provides detail on the High Voltage Battery Exchange Process and Transaction Submission Information.
Lithium-Ion batteries must be obtained through a GM authorized Battery Service Center (BSC) for all repairs, and pre-approved through the Technical Assistance Center for full battery packs on restriction. Once TAC...
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GM Authorization
The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the dealership’s empowerment. Submitting a transaction for GM Authorization is formerly referred...
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Certified Pre-Owned Warranty
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”, it is limited to defects in materials and workmanship, it...
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Required Job Card Information
It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements.
The Warranty Administration Resource Center App contains...
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Limited Lifetime Parts Warranty
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed prior to April 1, 2018;...
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The Parts Policies & Procedures Manual
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the Global Warranty Management User Manual, but may not have...
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The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes
CSMT App Update
The Certified Service Mobile Toolbox (CSMT) app was updated in late May to renew important security certificates. All users were required to perform a system update to allow continued use of the tools in the application, including the PRA process, Field Product Reporting, and Recall...
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Window Glass
Bulletin 21-NA-065 has been released to provide information to help determine warranty coverage of scratched door window glass on 2020-21 Buick Encore GX and 2021 Chevrolet Trailblazer models. A key factor for determining damage vs warranty is the direction of the scratches. Scratches running vertical/parallel...
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Corvette First Maintenance
The maintenance reimbursement amount on 2020 and newer Chevrolet Corvette (RPO LT2) has increased to $275. The effective date of the increase was May 1, 2021. The service includes an oil and filter change, transmission filter change, and a MPVI. The reimbursement increased due to...
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Drive Motor Battery Core Return
All warranty li-ion drive motor batteries and battery sections (also referred to as Lithium Ion high voltage batteries) are to be returned to the GM CCA Oklahoma City BSC within 30 days of the dealers receipt of the battery/battery section. Dealers will be charged the...
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Labor Time Guide
To make warranty administration easier, the light-duty and heavy-duty pickup information has been separated into unique Labor Time Guides. Dealers will now see FST GLC (Full Size Truck Global Labor Codes) for Light-Duty Silverado/Sierra, and HD FST GLC for Heavy-Duty Silverado/Sierra trucks. ...
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Service Information - Improved!
The 2019-2021 light duty pickup service manual was rewritten in GM’s new service manual format. Technicians will notice limited link outs, enhanced torque tables with pictorials, and improved information about single use fasteners and components. ...
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Warranty Claim Code
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with the transaction...
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Medium Duty / Light Duty
In March GM announced the separation of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC HD FST GLC. ...
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GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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Silverado Electric
The first ever Chevrolet Silverado Electric Pickup truck is scheduled to be built at GM’s Factory ZERO plant in Detroit and Hamtramck, MI. The electric full-size pick-up truck is designed to be an EV, with an estimated range of more than 400 miles on a...
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Charging Networks
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging network EVgo, and...
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Battery Recycling
GM has partnered with Li-Cycle to recycle up to 100% of material scrap from battery cell manufacturing. The agreement will enable Ultium Cells to recycle cobalt, nickel, lithium, graphite, copper, manganese, and aluminum, and 95% of the materials can be used to produce batteries for...
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Rubber Supply Shortage:
Automakers that are already struggling with pandemic induced plant shutdowns and a global chip shortage are now confronting diminishing rubber supplies. Disrupted shipping lines are affecting the movement of natural rubber, a key material used in tires as well as under the hood components. Natural...
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Badging
Bigger name plates are becoming the norm with the newest crossovers, SUVs, and even minivans. The trend is already routine on pickups, with big, bold badges gaining popularity on other light trucks. Chevrolet has moved the badging on the redesigned Tahoe and Suburban from the...
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Parts Sales
Dealership parts departments were popular places for driveway mechanics and local repair facilities in need of OE parts before online parts ordering became a possibility. In 2020, online sales of parts and accessories reached $20 billion, while dealerships reported a total of $71.72 billion in...
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Electric Hummer SUV
GM is expected to begin building the electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of...
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Light-Duty Full-Size Pickups
GM anticipates building certain 2021 light-duty full-size pickup trucks without a fuel management module in response to the global semiconductor chip shortage. The lack of active fuel management/dynamic fuel management module means that affected models, equipped with the 5.3L EcoTec3 V8 engine, both 6-speed and...
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Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates
June 2021 Recall Update
Special Coverage 18226-01 Overheating of Fuel Relay or Motor Terminal: The bulletin has been revised to include a service procedure update. The special coverage affects certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles.
Customer Satisfaction Recall N202309630 Trailering Information Label Incorrectly States Trailering Capabilities: The...
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May 2021 Recall Update
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population.
Safety Recall 16007-05 Frontal Airbag and Pretensioner Non Deploy: Additional information has been provided...
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April 2021 Recall Update
Safety Recall A202307261-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles.
Safety Recall A202307262-01 Loss of Brake Assist: The recall bulletin has...
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March 2021 Recall Update
Special Coverage N202302720-01 On Track Performance Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating or...
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February 2021 Recall Update
Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced power mode condition when driven on a track at sustained high speeds...
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January 2021 Recall Update
Safety Recall 49151-01 Takata Air Bag Inflators: The recall affects all 2007-11 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, 2009-11 Chevrolet Silverado 2500/3500, and GMC Sierra 2500/3500 vehicles that are or have been registered in states...
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DECEMBER 2020 RECALL UPDATE
Safety Recall 14457D Rear Toe Link Adjuster Jam Nut Torque: The service procedure section of the bulletin has been updated. The toe links will only be replaced instead of inspected with the revision. Certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4X vehicles are included in...
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NOVEMBER 2020 RECALL UPDATE
Special Coverage N182202780-02 Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been updated to reflect a revision to the models included within the program. The special coverage covers involved vehicles for a period of 10 years or 150,000 miles, including the...
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Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month
Reject of the Month - June 2021
Reject 067: Part X is not a compatible part for labor code X.
NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses a condition in which the supplier of...
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Reject of the Month - May 2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx.
Error Code 073: Total Other Labor Hours exceeded the allowance for labor code.
The owner of a 2017 Chevrolet Equinox had a concern with the vehicle getting loud while going over 25 mph....
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Reject of the Month - April 2021
Error Code 852: Supporting data is invalid for transaction requiring SPS Warranty Code
Engine Control Module Reprogramming on a XT5, Brake System Control Module Reprogramming on a Tahoe, and Radio Control Reprogramming on a Silverado all have something in common, the requirement of a valid SPS...
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Reject of the Month - March 2021
Error XXX: Customer Signature (or Service Management Signature) Not Present on the Job Card
Error XXX: Mileage out is Not Recorded on the Job Card
Error XXX: 3 C’s Documentation does not Support Diagnostic Time
Are you scratching your head wondering why you have never seen any of...
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Reject of the Month - February 2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code
Error 067: Part is not a Compatible Part for the Labor Code
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The owner of a 2017 Cadillac Escalade took their vehicle to the service department with an intermittent noise concern from the rear...
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Reject of the Month - January 2021
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has...
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Reject of the Month - December 2020
Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed?
At that time GM coached and counseled dealers and enabled them to review the transaction data...
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Reject of the Month - November 2020
Error Code 160: Labor Code 1443144 is not valid for damage code 36142.
A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door.
The vehicle was delivered STI on 10/7/2020 at 12:50...
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