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Latest GM Warranty News

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Shuttle Service: Is Your Dealership Claiming It?

GM Shuttle Warranty Stamp - $32 - Collect all warranty revenue every time you provide a shuttle. GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbur sement, public transportation reimbursement, and shuttle service. Three of...
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Time Recording Basics

It has been a long time requirement that technician’s must clock warranty repair lines. Customer pay and internal job cards do not have this requirement, however, if a repair starts out as customer pay but later turns to warranty, the technician must clock the repair...
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More on Add On Repairs

There is another add on repair situation that many dealership employees aren’t aware of. If a defect was found during a multi-point inspection, verified by management and the customer did not have time to do the repair that day, or a part had to be...
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Important Reimbursement Rate Update

Effective March 13, 2017, the reimbursement amount for 2016/2017 Malibu vehicles equipped with a 1.5L engine serviced under the Chevrolet Complete Care maintenance program will be reimbursed at the original amount of $35. Claims dated on or after March 13, 2017, are capped at the...
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Error Code 068

Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting or documenting...
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CPO Warranty Coverage

The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited.” This is not a bumper-to-bumper warranty and many things are not covered. The Certified Pre-Owned Operations Guide lists the...
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Empowerment Part II

Over the years GM has issued several communications regarding service agent empowerment. The terminology associated with the empowerment program, such as Goodwill, Policy, Customer Enthusiasm, and Warranty, have evolved over the years. The following provides the definitions of each of these keywords: This is the...
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Add-On Concern - Service Manager Verification

DOWNLOAD: Add-On Repair Authorization Examples “Any warranty/policy concern not expressed orally or in writing by the customer at initial write-up must be first inspected and verified by the service manager before it is added to the job card.” Service P&P Manual Article 3.2.12  Two key words from the...
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GM Employee Discount Program Extended

The Certified Service GM Employee Discount Program has been extended for the 2017 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25...
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GM Warranty Tips

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GlobalConnect Shortcuts

"My Shortcuts" appear on the right side of the GlobalConnect home page. Your top 15 applications will appear in the shortcut panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the GlobalConnect...
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Diagnostic Voucher

Tier 1 Customer Call Center advisors transitioned from using the Diagnostic Voucher and are now offering a Maintenance Letter as a goodwill tool to encourage customers to go to their GM dealership for maintenance and repairs. This transition took place on March 13, 2017. The...
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Dealer Aftersales Empowerment Reminders

Goodwill requests will not be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to accept the goodwill gesture as full and...
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Maintenance Letter

GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the dealership when services...
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PQC Contact Requirements

Any active transmission or engine replacement labor operation restrictions are identified in GWM within the Items Not Allowed tab on the Service Agent Detail screen within the Analyze Warranty tab. Scroll to the right to view the Start and Termination Date for any labor operation...
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Recall Completion Reminder

Reporting a vehicle sale prior to completion of a required safety or noncompliance recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a check of...
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Customer Satisfaction Program 17019 Clarification

The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are...
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WPC Part Returns

The service agent must highlight the transaction number and place the folded documentation in the plastic packing bag with the highlighted transaction number facing outward. The bag containing required documentation must be securely attached to the appropriate part. ...
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Core Charges

Service agents must submit for the reimbursement of core charges in the freight and postage field of the net items section of the transaction. Select “core” from the drop down box. The core exchange value documentation must be printed and attached to the job card...
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Featured Warranty Training Video

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Cadillac CPO Bumper to Bumper Warranty

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Cadillac CPO Limited Warranty

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Add On Repairs

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Chevrolet, Buick, GMC, and Cadillac Protection Products

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Electronic Exchange

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Chevrolet Buick GMC CPO Maintenance Program

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Customer Participation

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Smart Care

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Warranty Columns

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Wiring Repair Labor Operations

Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101

Part Return Process

The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but a debit...
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Certified Elite

The Certified Elite program launched in 2011 as a means of providing dealers that maintain specific standards a greater level of empowerment. This empowerment makes getting certain warranty transactions paid more quickly. If the dealership is able to meet or stay at the percentage targets,...
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Wheel Alignment

The purpose of a wheel alignment is to ensure that a vehicle’s wheels, tires, suspension system, and steering system are all working together, thus providing safe, stable, and reliable handling. During a wheel alignment, the angles of the wheels are measured and adjusted to place...
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GWM User Manual

At one point in time we have all searched for additional resources to help with the warranty administration process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management.  The Global...
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Warranty Battery Replacements

Dealers must use the EL-50313 Midtronics GR8 Battery Tester when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code on a printed Test Info slip for batteries that require replacement. If a 10-digit Warranty Code is printed, the code is invalid, and the GR8 tester...
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Customer Signatures

Customer signatures are a hot topic; specifically the lack thereof. Per Policies and Procedures, a customer's signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to any repairs being performed. If...
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Open Recalls

It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received debits as a...
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Extended Protection Plans

The availability of Chevrolet, Buick, GMC, and Cadillac Protection Plans was announced in January, 2015. Products available include Protection Plans, Tire and Wheel Protection Plans, and Guaranteed Automobile Protection (GAP).  Information on these products, including handling transactions that are covered by a Divisional Extended Protection Plan,...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

Open Recall

Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm that all field action repairs...
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Stop Leak

“GM does not use any stop leak product or additives in the cooling system on the Bolt EV, Volt, ELR, Spark EV, Malibu Hybrid, or CT6 Plug-In at the assembly plant. If a dealership or customer installs a stop leak product or any type of...
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Accessories Employee Discount Program

The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on all GM Accessories, including...
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Safety Recall 15822C

The recall bulletin has been updated to include the replacement of the seat side shield. The update that took effect January 12, 2017, states that the dealer is to install a pusher bracket on the tensioner, replace the seat side shield, and if necessary, replace...
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IVH - Field Actions

When an expiration date is added to a field action, all vehicles associated with that field action will display as expired for 30 days. This allows transaction processing to continue on associated vehicles. After 30 days, the status for that field action will be updated...
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IVH - Vehicle Build

The Vehicle Build screen in IVH displays vehicle build information and option codes. At the bottom of the Vehicle Build screen is the Added Option Code section. Added option codes are displayed in this section once the service agent submits the appropriate Dealer Installed GM...
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Diesel Exhaust Fluid

Diesel Exhaust Fluid has a shelf life of 2 years. This life can be reduced if the fluid is exposed to direct sunlight or above 86 degrees Fahrenheit for sustained periods. All DEF packaging should contain a production date on the label. DEF freezes when...
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Customer Advisory Letter 16098

Owners of 2011-2015 Chevrolet Express and GMC Savana CNG dedicated vans received notification of possible leaks or damage to the aft-to-aft tank flex line and the midship-to-aft tank flex line, that may occur during fill-ups. Customers that experience this condition are to have a certified...
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GM App

GM is launching a smartphone app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire...
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More Industry News

Redline

Chevrolet’s Redline trim will be available on many models beginning with the Silverado. The trim level features black wheels with red hash marks and blacked-out nameplates, Chevy logos, and grilles. Models with Redline options will include the Malibu LT, Traverse Premier, and Silverado Double Cab...
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The Waiting Room

Even with free Wi-Fi, TV, and maybe complimentary snacks, the best most dealers can hope for is to create an atmosphere where the customer can ignore the fact that they would rather be somewhere else. A resurrected trend in the hospitality industry is pointing to...
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Potential Limits on Visas

Possible limits on the visa program, that is intended for high-skilled foreign workers, may slow self-driving vehicle efforts. The H1-B visa program, a pool of up to 85,000 temporary visas distributed annually by lottery, has come under criticism. Automakers use the H1-B visas to address...
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Shift to Crossovers

Buick dealers are busier and more profitable after several tough years, thanks to Buick’s shift to selling more crossovers than sedans. The Enclave, Encore, and Envision crossovers have accounted for nearly two-thirds of the brand’s US sales. The Envision has filled the gap between the...
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Malibu

The Chevrolet Malibu is the only one of eight popular midsize cars to increase its US sales in 2016. Unlike the previous four generations of the car, the sales gains are not being driven by big discounts or bulk orders from rental car companies. In...
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Bolt

Chevrolet believes that the Bolt can be the car to bring EV’s into the mainstream. It will be the first EV to sell for less than $40,000. Chevy sees the Bolt’s ability to fit seamlessly with the rest of its lineup as key for significant...
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Driverless Ride Sharing

Delphi Automotive plans to name a US city, as well as one in Europe, to launch an Uber-style service with self-driving vehicles. Leading candidates include Boston and Pittsburgh in the US, and London and Luxembourg in Europe. The pilot programs will be similar to a...
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Autonomous Bolt

GM has plans to begin building a test fleet of autonomous Bolts in early 2017 on the same assembly line as the regular version of the car. Michigan will be the primary region to test the autonomous technology in cold weather and snow. These are...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

April 2017 Recall Update

Safety Recall 13036C: Brake Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010 Pontiac G6, and 2007-2010 Saturn...
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March 2017 Recall Update

Safety Recall 15438-02: Front Passenger Air Bag Inflator: The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam, Saipan, US...
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February 2017 Recall Update

Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid with the service procedure. The recall affects certain 1997-2003...
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January 2017 Recall Update

Safety Recall 14187D: Front Safety Belt Anchor: The recall has been updated to reflect a revision to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook.  Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles...
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December 2016 Recall Update

Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with...
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November 2016 Recall Update

Noncompliance Recall 12212B: Turn Signal Lamp Outage Indicator Not Working: The recall bulletin has been updated to include a revision to the service procedure section.   Special Coverage 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure,...
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October 2016 Recall Update

Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes the customer letter. The recall affects certain 1997-2003...
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September 2016 Recall Update

Safety Recalls 14491C, 14735B, 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module -  has been discontinued. The part is no longer available and an alternative repair procedure is...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month

-------------------------------------------------------------------------------- Error 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent Self Authorization. -------------------------------------------------------------------------------- A...
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Reject of the Month

Error code 073: Total Other Labor Hours exceed the allowance for labor code xxxxxxx.  Error code 240: Reject 073 is beyond Service Agent Self-Authorization limits. The owner of a 2014 Chevrolet Silverado visited their local dealership with a concern relating to the front u-joint, noting that the...
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Reject of the Month

Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
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Reject of the Month

A warranty transaction for a battery replacement was submitted for payment in October, 2016. The job card stated that the owner of a 2014 Chevrolet Corvette was unable to start the vehicle. The advisor also noted that the radio screen was cutting in and out...
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Reject of the Month

The owner of a 2016 Buick Envision had a concern with a vibration at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a...
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Reject of the Month - Reject code 074

Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been completed yet. Two...
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Reject of the Month - Error code 073

Reject Error Code 073: Total Other Labor Hours Exceed the Allowance for Labor Code A transmission wiring issue was the reason for the excessive OLH on the transaction for a 2015 Chevrolet Tahoe. Because the requested OLH exceeded the dealer's empowerment, the claim was routed for...
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Reject of the Month - Error code 232

Error code 232: Repeat Repair. The same labor code 9900007 was found on job card xxxxxx. "Special coverage 13091: Water Pump Shaft Seal Leaks" was performed on a 2009 Chevrolet Traverse in June of this year. After inspection the technician found that the water pump required...
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