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Latest GM Warranty News

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Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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Transportation Claim Photo Requirements

Transportation damage repairs that are greater than $500 have specific requirements that must be adhered to. When submitting a transportation claim over this amount, the following must be scanned and attached to the electronic transaction: A photo of the VIN from either the window sticker or...
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Policy & Procedure Search Tools

With the elimination of several hundred pages of documents within the newest version of the Policies and Procedures Manual, where you may have found information in the past may now be in a new location or Article. Utilizing the Ctrl + F keys on your keyboard...
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Part Warranty Exceptions

Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration Resource Center App....
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Temporary Policy Revisions

There have been a flurry of updates to the Policies and Procedures Manuals that have been the focus of the April edition of the Warranty News. With all of the recent changes/updates that have taken place, there are a few policies that were previously put...
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Customer Concern Not Duplicated Labor Operations

Bulletin 06-00-89-026 addresses CCND labor operations and includes examples of proper usage, was recently updated to add new model years and new labor operations.  Many service managers are hesitant to use CCND labor operations as they feel your customer may not be pleased that you did...
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Service Policies and Procedures Updates

The Service Policies and Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core...
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Coronavirus: Share Your Thoughts

Our Warranty Community membership spans across the US, with members in certain states experiencing “stay-at-home” mandates, while others are receiving advisement at this point to stay safe.  Please share your thoughts on the Forum on how the Coronavirus has affected your dealership or your role within...
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Courtesy Transportation

Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation reimbursement. Courtesy transportation may be made available for the following warranty...
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GM Warranty Tips

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Attachment Reminder

Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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Parts Required

Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape. The locally sourced foil tape must be...
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For the Technician

Make sure that the technician is familiar with the procedure associated with Recall N192275630-02: Brake Assist Feature-Frontview Camera Reprogramming and Configuration. The field action is for reprogramming and configuration and includes a three step programming event, reprogramming, configure, calibrate. The technician will receive two codes,...
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Training

The following training classes are offered through the Center of Learning, including an overview of P&P, Documenting the 3 C’s, Submitting and Reconciling, Warranty Administration Seminar, and the Warranty Process and Your Role. You also have over 70 online training videos and resources at your...
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PET Deviation

If the dealer elects to deviate from the participation range calculated by the Policy Evaluation Tool a request must be sent to the DMA using the Dealer Aftersales Empowerment portal. A copy of the PET result and the approved portal request must be attached to...
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Attachments

Files that are attached to transactions in Global Warranty Management must be 4 MB or less in size. Files must be saved in one of the following formats: PDF, JPEG, TIFF, or DOC. Indicate what the file is by naming it appropriately (e.g. sublet invoice,...
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2020 Chevrolet Complete Care Maintenance

The 2020 guidelines were released within Global Message GCUS-9-9053. Owners will continue to receive one maintenance visit within 12 months of delivery (within 24 months for the Volt). The additional oil change allowance for the 2019 Corvette has been eliminated for 2020 models, therefore 2020...
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Pre-Write Up Forms

If a pre-write up form is used it must contain all information required on job cards. The completed pre-write up form must be attached to the job card and retained in the vehicle history folder. Estimated mileage documented on a pre-write up form requires a...
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Ending Odometer Reading

Prior to job card closeout the odometer ending mileage must be recorded and transferred from the technician shop copy to all copies of the job card. P&P Article 3.2.2 ...
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Featured Warranty Training Video

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Warranty Parts Center

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WPC Parts Return program

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Other Labor Hours

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Consumer Part Warranty

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Customer Purchased Parts and Accessories

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Maintenance Programs

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Courtesy Transportation

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Missed Revenue - Recalls

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Warranty Columns

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Wiring Repair Labor Operations

Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101

Important Bulletin Updates

Bulletin 04-00-89-015U - The Required Operating Procedures bulletin has been updated to include the 2020 model year. The revision also contains text updates as well as removing the article numbers associated with Service Policies & Procedures references. The bulletin contains 8 unique points that have...
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Core Notes

In order for dealers to receive core credit, the core must be returned in the original package of the replacement unit purchased from GM (with the exception of catalytic converters, fascias, or bumper covers, and select wheels (peel off proof of purchase label is required...
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Straight Time

Occasionally, you may be looking up a labor operation in the Labor Time Guide and find that it does not have a published base time, instead it lists “ST” (for Straight Time).  But what does this mean? And how does it affect your ability to...
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Warranty Analysis

Warranty Analysis - Interested in analyzing warranty trends, performance, or expense? The Analyze Warranty tab in Global Warranty Management offers numerous tools and resources to do just that.  Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can...
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The Warranty Claim Code

Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim Code field in Global Warranty Management...
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Self-Authorization

Certain repairs require authorization by designated Service Agent management or GM personnel. When authorization is necessary, it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization is supported by related documentation, and indicate on the job card...
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Accuracy

Take a moment to think about the last time you made a computation or entry error in your checkbook resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a...
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Strategy Based Diagnostics

GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to understand and verify the customer’s...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

Flushing Services

Bulletin 04-06-01-029 addresses unscheduled supplemental services (including flushing services and additives) as well as the proper use of GM Simplified Maintenance Schedules. The recent update includes the addition of the 2019-20 model years and to remove the approved transmission flushing tool section. If GM determines...
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Electronic Products

The Warranty and Policy Exchange Program for Electronic Products bulletin (08-08-44-029) has been updated to include the 2019-20 model years. The update also includes the following Battery Service Center (BSC) components: Bolt EV batteries, Malibu Hybrid Batteries, CT6 (Plug-in) Batteries, and ELR Batteries. It is...
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Chevrolet Complete Care Maintenance

The latest complete care guidelines are available within the Warranty Administration Resource Center. There are a few highlights included within the 2020 program guide including the following: owners will continue to receive one maintenance visit within 12 months of delivery (24 months for Volt), reimbursement...
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Vibration or Wheel Issues

A manufacturing issue has been identified with select wheels (wheel RPO: RTH) on some 2020 Chevrolet Silverado HD vehicles built before November 15, 2019. Involved vehicles may have a vibration or loss of tire pressure. Dealer technicians may identify wheel(s) that appear bent, dented or...
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Wheel Alignments

Bulletin 05-03-07-009 has been updated to include the 2017-2020 model year vehicles. The bulletin provides recommendations for customer concerns related to wheel alignment. The bulletin contains a wheel alignment job card questionnaire that is to be completed with vehicles that have less than 500 miles. ...
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Warranty Part Tagging

The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
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Battery Replacement Transactions

GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement for technicians to use...
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Emissions Failures

The 2020 model year LTG for the Cadillac CT4/CT5 and Chevrolet Corvette contain labor operations that end with an E (Emissions). There are two prerequisites to using the “E” labor operation numbers; the MIL or SES light must have been on and the causal part...
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Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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More Industry News

Popularity

Electric vehicle sales totaled about 270,000 in 2019, which represented 1.6% of the market, in comparison to stick shift cars and trucks that represented 1.1% of the market. In 2018, manual transmissions represented 1.6% of the market, with EV’s at 1.5%. While not a hot...
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Wrong Way Drivers

Technology is being designed to be deployed on freeways and highways to send alerts to authorities, mobile devices or connected vehicles upon detecting a wrong way driver. The alert informs at risk vehicles of the wrong way drivers location, speed, and direction of travel. Wrong...
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New Corvette

Approximately 40,000 new mid-engine Chevrolet Corvette’s will be built at the Corvette plant in Bowling Green, KY this year. Production of the coupe began in early February and production of the convertible began in April. Production was supposed to begin in late 2019, but was...
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Hummer EV

GM has announced that it’s bringing back the Hummer as a zero emission vehicle, with production set to begin next year. The Hummer EV pickup will have a 0 to 60 mph time of 3 seconds, 1,000 hp and 11,500 pound-feet of torque. It will...
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Digital Vehicle Platform

GM’s new digital vehicle platform will be integrated into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers to how all...
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Cadillac CT6

Four years after the flagship sedan, the CT6, was released, it is now out of production. The model was the first full-size Cadillac with rear-wheel drive in two decades. It was the only Cadillac offering a high-powered Blackwing V8, and equipped with SuperCruise. Look for...
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Fixed Ops Averages

In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership service...
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Accessories and Specialty Parts

By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

April 2020 Recall Update

Safety Recall 15047-01, 15048-01, 15049-01, 15050-01, 15052-01, and 15053-01 Front Passenger Air Bag Inflator Replacement: The recall bulletins have been updated to include a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles.  Special Coverage N192216430 Airbag Light on Due to PPS...
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March 2020 Recall Update

Safety Recalls 15047, 15048, 15049, 15050, 15052, 15053 Front Passenger Air Bag Inflator: Approximately 2,100 vehicles are involved in the program that affects certain 2005-06 Saab 9-2X vehicles. Involved vehicles may have had an interim like-for-like repair performed under a previous air bag recall. The...
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Recall Summary Update

Safety Recall N182206630-02: Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved in the recall population. Customer Satisfaction Recall N192220080: Engine Oil Cooler...
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January 2020 Recall Update

Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain voltage. Dealers are to update the Hybrid...
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December 2019 Recall Update

Special Coverage N182202780-01: Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been revised to update the models and to extend the coverage period. The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18 Chevrolet Silverado LD, GMC Sierra LD, 2015-18 Chevrolet...
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November 2019 Recall Update

Special Coverage 17336-05: Air Conditioning Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe,...
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October 2019 Recall Update

Special Coverage N182188250-01: Loss of Continuity in Accelerator Pedal Position Sensor Circuit: Certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles are included in the special coverage that addresses a condition that affects the electrical connection to one of the vehicle’s accelerator...
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September 2019 Recall Update

Safety Recall N182182760-03: Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement. Vehicles included in the recall include certain...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month - April 2020

In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the population covered by...
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Reject of the Month

A recent round of Mail Out Reviews brought a few issues/trends to light. The transactions that were reviewed had all been accepted for payment in GWM, but were subject to charge back due to noncompliance. You will notice that all of the issues relate to...
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Reject of the Month - Error code 229

Error 229: Repeat Repair. Labor Code 8463730 on job card 12345 is related to labor code 8466430.  In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the...
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Reject of the Month

Mail Out Review Notes: We have noticed another round of Mail Out Reviews (MOR) arrived at dealerships in late November. As in the past, dealers that received the MOR were asked to send in, on average, 10 job cards with supporting documentation. The job card...
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Reject of the Month

Error 143: Labor Code X is missing required information for field X. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Claim Code. Error code 852 was introduced this past summer as an informational message, then transitioned to a “live” error this past fall.  GM has...
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Reject of the Month

Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly.  The technician found that it...
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Reject of the Month - October 2019

Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty, as the vehicle...
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Reject of the Month - September 2019

Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards reviewed in a long time,...
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