Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or,...
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The Working Capital Assistance Program was announced in October 2016 as a means of providing financial support to dealers for used vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available.  In the first...
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There are certain aspects of warranty that are critical to the process, aka the foundation. Without a strong foundation, the “life” of the warranty transaction may be brief, whereas a solid foundation helps set the transaction up for success from its inception. The following “tips”...
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GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate and all fluids...
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Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light on the dash. When the check engine...
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Several important warranty and service bulletins have recently been revised. As with service technical bulletins, always be sure to reference the most current version.  The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service...
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GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy and Procedures Compliance tab. One of the...
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 The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length...
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The 10L80 and 10L90 automatic transmission are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the...
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Repairs to the spray-in bed liner are categorized by either a small or large repair. The size of the damage determines how the repair procedure should be performed. Most large repairs, repairs involving an entire panel or tailgate, require specialized equipment and need to be...
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The LTG was updated to reflect new service procedures on certain vehicles equipped with engine RPO code LML, LE2, or LFV. The labor time was reduced for several repairs as the need to remove the engine has been eliminated, and also in many cases the...
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On June 1, several service procedures and labor times were modified as a result of revised service procedures. GM continues to analyze repairs to ensure the best quality and to maximize stall efficiency while providing an effective, efficient, and safe repair. ...
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TSB’s 18-NA-355 and 19-NA-121 both address a shake and/or shudder during light throttle acceleration between 25 and 80 mph at a steady speed. The bulletins prescribe a fluid exchange procedure that has been effective with permanently eliminating torque converter shudder. After performing the fluid exchange,...
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The Center of Learning is returning to the previous learning system. To ensure a smooth transition, dealers must have completed their Q2 learning path. The Q2 deadline was June 30, 2019, at 11:59 pm ET. All completed coursework will migrate during the transition, which begins...
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Service management must authorize all Policy Decisions. Completion of the PET does not take the place of management authorization on the job card.  ...
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The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be identified in GWM by either...
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Virtual service advisor technology provides digital products based on artificial intelligence. It allows its human advisor counterparts to focus on working more efficiently with service customers. The virtual advisor kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance...
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GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
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A Consumer Reports survey reported the highest driver satisfaction with adaptive cruise control, automatic emergency braking and blind spot warning systems. Lane-keeping features were less popular or effective, with respondents reporting annoying alert chimes, vibrations, or aggressive steering corrections. ...
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Cadillac is planning to make its performance series accessible to more consumers with two V-Series versions of the 2020 CT4 and CT5 sedans. One of the versions will be directed to the everyday driver that wants some performance while the other option is a more...
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GM has plans to add small crossovers into the Chevrolet and Buick lineup early next year. The Chevrolet TrailBlazer will be resurrected as well as a larger version of the Buick Encore. The 2021 TrailBlazer will include a RS trim. During the 2000’s, the SUV...
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GM and tire supplier Michelin have formed a joint research agreement to develop and validate the tire supplier’s unique puncture proof tire system, with plans to introduce the tires on passenger vehicles as soon as 2024. The tires can support the vehicle without air by...
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Aryballe Technologies, a French tech supplier, is developing a sensor to identify errant vehicle smells. The company has received demand from fleets and manufacturers for the technology to identify if an occupant had been smoking or, even if something was spilled in the back seat....
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The new carbon fiber pick up box for the GMC Sierra is just the beginning of what GM can do with the lightweight material. Carbon fiber has been used in supercars, and sparingly in the Chevrolet Corvette. Future uses are expected to be more apparent...
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Safety Recall A182202370-04: Lower Control Arm Weld: The recall bulletin was updated to include a revision to the warranty information section. The recall affects certain 2017-19 Chevrolet Trax vehicles. Dealers are required to inspect all lower control arms using a gauge tool to determine if...
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Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300: Fuel Tank Sending Unit: Approximately 44 vehicles are involved in the...
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Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software becomes available, additional model years will be released.  Safety...
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Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion. The special coverage covers the condition for...
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Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and GMC Canyon trucks. Dealers are instructed...
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Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles.  Special Coverage 15114A: MIL Lamp On/Glow...
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Safety Recalls 15027-01, 15041-05, 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously registered in High...
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Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two different categories, vehicles that consistently experience...
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SPS Code Validation II - The Reject of the Month article in the July edition of the Warranty News provided an introduction to the three error codes, 850, 851, and 852, associated with SPS validation in Global Warranty Management. To date, the error codes continue...
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Error 850: SPS code mismatch on adjustment claim. Error 851: Number of days between event date and repair completion date is excessive. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Code. These three error codes have been established to coincide with GM’s release of the...
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A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year.  Since the pads were purchased prior to April 1, 2018, the warranty coverage is Limited...
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Warning 122: This transaction was reviewed by a GM Service Manager and rejected. The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed to register correctly. To address the...
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Rather than focusing on a specific reject for a specific repair scenario, this month let’s take a look at a few of the common reasons why warranty transactions are non-compliant. By doing so, we will hopefully bring common issues to light and promote compliance with...
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Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation.  If you submit a transaction with...
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Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado. The technician replaced the components after...
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Error 111: Days allowed between Repair Completion and Job Card Date was exceeded. On the 14th of May, 2018, a customer dropped their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle.  The repairing technician found...
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