It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.
Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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Servicing EV Models
To be eligible to service Chevrolet Hybrid/Electric Models, dealers must have in place a current executed Chevrolet Hybrid/Electric Models Participation Agreement and have completed all required training and maintain all required tools and equipment. Once a dealer has met these requirements, they are eligible to...
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Coverage Limits
The bumper-to-bumper warranty is a limited warranty and there are a few repairs that aren’t covered under this warranty. Certain repairs have a time or mileage limitation.
Below are examples of repairs that are only covered up to a specific time or mileage:
Brake pads are covered...
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Fluid and Air Conditioning Leak Analysis
The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant, but other...
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Warranty Completion Date
Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever for a customer to...
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Prior to Repair Approvals
There are a number of situations with a warranty transaction that require service management approval. This approval is in the form of a signature (or initials), date, time, and explanation. The date and time approval is given depends on what the approval is for. Some...
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Major Transmission Repairs
Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only.
Last year, GM reconfigured many transmission labor operations to include add time to be used when major component failure has occurred...
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Air Conditioning Guidelines
The following are some quick tips/reminders to make sure the warmer months stay cool:
Environmentally friendly R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles.
R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a...
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Missed Revenue
With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s warranty concerns, GM provides dealers with...
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GM Warranty Tips
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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Over The Counter (OTC)
The warranty terms for service replacement parts sold over the counter is 24 months, parts only, from date of sale by the dealer. Parts P&P Article 1.1.1 ...
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Replacement Parts and Accessories
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a GM dealership. Subsequent replacements under this warranty...
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Out of the Box Failure
The dealer is responsible for ensuring that the correct parts are being used and the parts are not damaged or defective prior to installation. If the parts are found to be damaged out of the box, the dealer is to file a Parts Return with...
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Diagnostics - Incorrect/Missing
All relevant observations for the cause of failure must be documented, including DTC’s, measurements, specifications, etc. Deviations occur when claimed variable diagnostic time is not supported with technician comments or test procedures or the test results or description of repairs is not documented. ...
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Time Records - Insufficient
Technician time documentation must reflect actual and accurate time that technician worked on the vehicle. The time must also be reasonable for the repairs performed. Deviations occur when the time stamps do not show elapsed time or only a few minutes of elapsed time or...
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Original Job Card - Not Available
The dealer must be able to produce, in paper form, the original, or genuine copies of the original repair documentation. Deviations arise when the original job card is missing or a reprint is presented without service management authorization. ...
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LTG Keyword Search Tip
A broad keyword search in the LTG may generate the best results. For example, a keyword search of “water leak” returns no search results, whereas the entry of “leak” returns the operations for A/C System Analysis and Fluid Leak Analysis, as well as the Waterleaks...
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Wheel Alignment Policy
Alignment machine printouts showing all before and after settings must be attached to the job card. When the printout is not available, settings are to be recorded in the cause/correction comment section of the job card. Service Policies and Procedures Article 4.1 ...
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Featured Warranty Training Video
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Lifetime Parts Warranty
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Warranty Briefs: GWM User Manual
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Concern Not Duplicated
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Cadillac CPO Limited Warranty
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Cadillac CPO Bumper to Bumper Warranty
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Warranty Resource Center
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CBG CPO Warranty Coverge
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Parts Department and Warranty Compliance
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Warranty Columns
There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting.
The service advisor...
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More From Warranty 101
Warranty and the Technician
The warranty administrator is responsible for accurately coding and submitting a warranty transaction, while the technician is responsible for repairing the vehicle. Furthermore, the technician has little to no responsibility when it comes to warranty, right? Wrong. The technician and the service team play an...
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Job Card Write-Up and Final Closeout
Service Policies and Procedures Manual Article 6.2.1 states that all customer and vehicle information is to be completed accurately at the time of job card write-up and must include the following:
Job card open date indicating when the vehicle was received at the dealership. Date must...
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Dealer Aftersales Empowerment Portal
Dealer Aftersales Empowerment Portal: The Aftersales Empowerment Portal within GlobalConnect provides dealers with the ability to perform three different processes to help resolve customer issues. Access to the portal is based on the user’s GlobalConnect ID role access. The three available processes are as follows:
Aftersales...
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Battery Reminders
Battery test codes are unique to each battery test – there are no repeat codes.
The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this information accurately....
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Policy Evaluation Tool
Dealers are required to use the Policy Evaluation Tool once a decision has been made that a policy decision is appropriate for a customer’s out of warranty repair, or the customer has requested policy consideration for an out-of-warranty repair.
GM has empowered dealers with the ability...
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Proper Battery Testing
Battery replacement transactions that do not support battery replacement are debited. These debits will appear on the Transaction Summary Report and include a comment log of the debited transaction for further details. Keep in mind that there may be more than one possible reason for...
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What can you learn from a warranty transaction?
A submitted warranty transaction is intended to tell the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense or frequency...
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Increased reimbursement rates for maintenance programs
The Chevrolet Complete Care, GMC Pro Grade Protection, and Experience Buick Maintenance Programs increased the reimbursement rates for the included maintenance program, effective November 1, 2021. The rate increases were implemented to cover the rising costs of oil and filters necessary to perform the service...
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The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes
Cause and Correction
There are a few things a technician can do to help with getting the warranty claim paid and paid correctly. Clearly documenting the cause and correction associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment readings, etc. This detail allows the...
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Bulletin 17-NA-066
The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update reflects changes regarding warranty transaction processing and transmission cooler...
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First Maintenance Visit
All 2023 model year Cadillac models with an internal combustion engine will continue to include the First Maintenance Visit (LOF, tire rotation, and MPVI) within the first year of ownership. ...
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Recall N202324251-01 RRAB
Technicians are required to enter the serial numbers of the replacement left and right roof rail airbag assembly in GWM. Additionally, the new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR...
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CSMT RPT
The Replacement Parts Traceability (RPT) process is a method to aid in tracking certain part replacements on a vehicle. The dealer uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on the...
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Sunset of the GR8
The Diagnostic Charge Battery Station (DCBS) is the current recommended and approved tool for diagnosing battery replacement. The DCBS is scheduled to become GM required Essential Equipment effective 1/1/2024. Dealers may continue to use the Midtronics GR8 through the end of 2023. Beginning 1/1/2024, the...
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Warranty and the Technician
The technician has a vital role in the success of a warranty transaction. From the standard details: clear/concise 3 C’s, to the specific information: support for OLH and/or variable diagnostic time, accurate time punches, attaching supporting documentation (e.g. specs, WCC), to recording the ending mileage...
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Eligibility to Service
To be eligible to service electric models, dealers must have a current executed Participation Agreement in place, completed all required training and maintain all required tools and equipment. Once the requirements have been met, the dealer is eligible to service and submit transactions for electric...
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GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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More Industry News
GM and Cruise
GM and Cruise will be the first companies in the world to run a commercial taxi service of self-driving cars in a major city. Cruise will use a fleet of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San...
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Buick EV Transition
Buick will transition to EVs almost in parallel with Cadillac with the push to a goal of selling only zero-emission light vehicles by 2035. Buick recently updated its logo to signal the coming overhaul of its lineup and does not anticipate launching any new internal-combustion...
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Wildcat
Buick provided customers and dealers with an indication of its future design philosophy with the Wildcat electric vehicle concept unveiled in early June. As Buick moves toward an all-electric lineup by 2030, vehicles will have a more sculptural look, wider stance, and more spacious interior....
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Safety
GM and Inrix, Inc. have partnered to provide safety solutions and data to US transportation officials at various levels. The product, Safety View, provides transportation officials, such as local and tribal governments, planning organizations, and other road authorities with safety insights. Safety View uses crash,...
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High End
The ultra-high end GMC Yukon Denali Ultimate is scheduled to go on sale this fall. The large SUV will feature 16-way power front seats with massage and an 18-speaker Bose audio system, including speakers in the front headrests. The exterior has exclusive chrome-finished accents and...
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Electrified
GM will launch an electrified version of the Chevrolet Corvette in 2023, followed by a fully electric version later. The all-electric Corvette will be powered by GM’s proprietary Ultium battery platform. GM aims to have an all-electric lineup by 2035. ...
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Ramping Up
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC Hummer EV and Cadillac Lyriq...
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Collaboration
Work done by GM and NASA has led to the creation of robotic, grip-strengthening gloves that the space agency says could help both astronauts and assembly-line workers. The glove is called Ironhand, and is a result of years of work stemming from a collaboration between...
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Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates
July 2022 Recall Update
Safety Recall N20232425-02 Roof Rail Air Bag Inflator May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet...
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June 2022 Recall Update
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail airbag (RRAB) inflators may contain a manufacturing...
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May 2022 Recall Update
Safety Recall N202308930-02 Rear Suspension Toe Link May Break: The recall bulletin has been updated to include a revised service procedure. The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles.
Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The...
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April 2022 Recall Update
Safety Recall N212343881-03 High Voltage Battery May Melt or Burn: The bulletin has been updated to identify that the 80% SOC Advanced Diagnostic Software is available while the customer is waiting for their High Voltage Battery Replacement appointment, if it has not been previously completed...
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March 2022 Recall Update
Safety Recall N192261860-03 Tonneau Cover Retention: The bulletin has been revised as a reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado...
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February 2022 Recall Update
Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine may have a condition in which the ECM...
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January 2022 Recall Update
Special Coverage N212338400 Evaporative Emissions Purge Valve Replacement: Certain 2018-20 model year Buick, Cadillac, and Chevrolet vehicles may have a condition which may cause the evaporative emissions purge valve to not fully close. Dealers will replace the evaporative emissions purge valve as necessary. Involved 2018...
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December 2021 Recall Update
Safety Recall N212329780 Mismatched Spare Tire: Approximately 86 vehicles are included in the recall population that addresses a condition in vehicles equipped with a 17” spare tire and either the 20” accessory road tire or the 18” accessory road tire, in which the installation of...
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Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month
Reject of the Month - July 2022
Two different transactions with two different reject messages, both with the same result – missing attachments with supporting documentation.
Interested in “tightening up” the time to process warranty transactions at the dealership? Or, do you, or your management team feel that transactions may be in Pending...
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Reject of the Month - June 2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern.
The diagnosing technician found a tapping noise under the hood and DTCs P0300 engine misfire, and P0305 engine...
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Reject of the Month - May 2022
Error 073: Total Other Labor Hours exceed the allowance for labor code 4068290:
A dealer performed diagnosis and repair on a 2020 Chevrolet Trax with a check engine light and loss of power on acceleration. The technician found that the turbo was malfunctioning and required replacement....
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Reject of the Month - April 2022
Error 861: Odometer Discrepancy Discovered
An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification.
The service advisor opened a job card for the performance of the recalls with an estimate...
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Reject of the Month - March 2022
Error 228: Repeat Repair. Labor Code 4025130 on Job Card 12345 is Related to Labor Code 4029820.
The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a...
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Reject of the Month - February 2022
Error 66: Labor Code X is restricted and Requires GM Authorization
A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may be the front disc brake...
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Reject of the Month - January 2022
Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.
When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not...
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Reject of the Month - December 2021
Error 243: Error 243: Reject & Cannot be Authorized and Must be Corrected
As stated within the error message, the error cannot be GM Authorized for payment and is issued in conjunction with another error. The other error must be addressed in order to resolve error...
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