Warranty paint repairs are unique in that they are submitted for reimbursement a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on...
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With the recent restructure of Dealer Empowerment levels, it is a good time to recap the document attachment process in Global. There are several potential transaction types/situations that may require the attachment of specific documentation when established limits are exceeded. The following situations require the attachment...
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Air conditioning season is upon us. The number of customer concerns for no heat will diminish and concerns of no a/c will increase, especially on hot summer days. With the most common cause of a malfunctioning a/c unit being low levels of refrigerant, customer concerns...
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The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but a debit...
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The Certified Elite program launched in 2011 as a means of providing dealers that maintain specific standards a greater level of empowerment. This empowerment makes getting certain warranty transactions paid more quickly. If the dealership is able to meet or stay at the percentage targets,...
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The purpose of a wheel alignment is to ensure that a vehicle’s wheels, tires, suspension system, and steering system are all working together, thus providing safe, stable, and reliable handling. During a wheel alignment, the angles of the wheels are measured and adjusted to place...
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At one point in time we have all searched for additional resources to help with the warranty administration process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management.  The Global...
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Dealers must use the EL-50313 Midtronics GR8 Battery Tester when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code on a printed Test Info slip for batteries that require replacement. If a 10-digit Warranty Code is printed, the code is invalid, and the GR8 tester...
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Certain components are warranted by GM to the original retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts...
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Bulletin 16-NA-339 has been updated to remove SmartWeight information, and to provide updated bulletin reference and Hunter Balancer information. The bulletin is intended to assist technicians with understanding vibration concerns or disturbances that may occur on full-size SUV’s, including 2015-2017 Cadillac Escalade, Chevrolet Suburban and...
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All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to complete the repair, including painting and...
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At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion at the service...
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A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation of improved OBD System...
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Service management authorization and signature is required prior to performing repair work on service agent owned vehicles except for ZFAT and ZPDI transaction type services, which are excluded from the requirement. Bulletin 04-00-89-015O.  ...
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Bulletin 03-06-03-004 has been updated to add the 2018 model year and update the information included within the Tool Software section. The Warranty Code must be entered in the Battery Tester Code labor dependency field of the battery replacement warranty transaction. It is a best...
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Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first. The added maintenance event covers the required break-in oil change on Corvette Stingray with...
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The Bolt, an extended range, plug-in electric vehicle, is currently available in 16 states. Factory deliveries began in California and Oregon in December. Dealers in Illinois, Florida, Pennsylvania, Arizona, and Texas are scheduled for deliveries in June, with nationwide availability in August. In order to...
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GM is revamping its $30 million a year charitable giving efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and...
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GM is cutting shifts at several plants in efforts to trim car inventory as a result of a consumer shift from cars to SUVs and trucks. With a day supply of car inventory at 97 days at the end of April, supply is up from...
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GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down from a 100 days’...
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The new Avenir subbrand first began arriving in dealerships in September, with the arrival of the redesigned Buick Enclave crossover. The subbrand adds a bolder grille, flashier wheels, and a plusher interior that is purified with a cabin-air ionizer. Avenir will filter down through Buick’s...
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Beginning this fall, the 2018 Cadillac CT6 will offer a system called Super Cruise. The semi-autonomous car will join the ranks with Tesla and Mercedes-Benz. The system in the CT6 watches the driver through an infrared camera on the steering column. ...
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GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon...
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Ford and GM are at the top of the field of 18 companies that includes traditional automakers, as well as suppliers and tech companies, that are leading development of automated driving. A Colorado-based research firm ranked companies on several categories including: vision, technology, product capability...
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Special Coverage 12313D: Engine Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
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Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated for a revision to the piston...
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Safety Recall 13036C: Brake Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010 Pontiac G6, and 2007-2010 Saturn...
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Safety Recall 15438-02: Front Passenger Air Bag Inflator: The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam, Saipan, US...
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Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid with the service procedure. The recall affects certain 1997-2003...
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Safety Recall 14187D: Front Safety Belt Anchor: The recall has been updated to reflect a revision to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook.  Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles...
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Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with...
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Noncompliance Recall 12212B: Turn Signal Lamp Outage Indicator Not Working: The recall bulletin has been updated to include a revision to the service procedure section.   Special Coverage 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure,...
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The owner of a 2007 Pontiac Montana visited their local dealership to have a loud, knocking noise under a hood of the van diagnosed and resolved. The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle...
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Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case.  An up assembly is a currently available assembly/unit/kit that contains...
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-------------------------------------------------------------------------------- Error Code 231: Repeat Repair. The same labor code 91xxxxx was found on job card xxxxx Error Code 118: A duplicate of transaction 123456789012 was previously submitted with labor code 91xxxxx Error 243: Reject 118 cannot be authorized and must be corrected -------------------------------------------------------------------------------- While performing a job card review...
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-------------------------------------------------------------------------------- Error 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent Self Authorization. -------------------------------------------------------------------------------- A...
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Error code 073: Total Other Labor Hours exceed the allowance for labor code xxxxxxx.  Error code 240: Reject 073 is beyond Service Agent Self-Authorization limits. The owner of a 2014 Chevrolet Silverado visited their local dealership with a concern relating to the front u-joint, noting that the...
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Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
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A warranty transaction for a battery replacement was submitted for payment in October, 2016. The job card stated that the owner of a 2014 Chevrolet Corvette was unable to start the vehicle. The advisor also noted that the radio screen was cutting in and out...
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The owner of a 2016 Buick Envision had a concern with a vibration at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a...
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