Take a moment to think about the last time you made a computation or entry error in your checkbook resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a...
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GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to understand and verify the customer’s...
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Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or,...
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The Working Capital Assistance Program was announced in October 2016 as a means of providing financial support to dealers for used vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available.  In the first...
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There are certain aspects of warranty that are critical to the process, aka the foundation. Without a strong foundation, the “life” of the warranty transaction may be brief, whereas a solid foundation helps set the transaction up for success from its inception. The following “tips”...
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GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate and all fluids...
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Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light on the dash. When the check engine...
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Several important warranty and service bulletins have recently been revised. As with service technical bulletins, always be sure to reference the most current version.  The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service...
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Bulletin 18NA183 addresses a squeak and/or clunking noise from the rear of the vehicle and applies to certain 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks, and 2019 Silverado LD and GMC Sierra Limited trucks. The noise is either the result of debris getting...
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Certain 2007-2019 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks may have a clunking noise coming from the rear suspension leaf spring area of the truck. The condition is resolved by re-torquing the joints of the leaf spring assembly. Refer to bulletin 09-03-09-001.   ...
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It is the dealer’s responsibility to make sure the SD card is present at the time of New Vehicle Inspection, and if it is not, it should be noted on the ePOD. Navigation SD cards that are discovered missing during the New Vehicle Inspection should...
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Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly accounted for in the event...
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DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
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The New Vehicle Limited Warranty does not cover damage or failure resulting from modification or alteration (e.g. suspension modifications/lift kits) to the vehicle’s original equipment as manufactured or assembled by General Motors. ...
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The 10L80 and 10L90 automatic transmission are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the...
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Repairs to the spray-in bed liner are categorized by either a small or large repair. The size of the damage determines how the repair procedure should be performed. Most large repairs, repairs involving an entire panel or tailgate, require specialized equipment and need to be...
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The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim is available on the...
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The Duramax diesel versions of the Silverado and Sierra trucks are being shipped to dealers after a several month delay. The delay was a result of emissions certification that took longer than expected. As a result, the trucks are being launched as 2020 model vs...
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The home of the Detroit Auto Show has a new name - the TCF Center. TCF Bank bought the 22-year naming rights to the convention hall for $33 million. The deal also removed the Cobo name from the building, named after the 1950’s Detroit mayor,...
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The mid-engine Corvette Stingray will be built this year in Bowling Green, KY. The starting price of the new model, equipped with an 8-speed dual clutch automatic transmission, is approximately $1,000 more than the previous model, with an automatic transmission. The starting price of the...
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Federal mandates for rearview visibility and the rapid development of a market for advanced driver-assistance systems has fixed the role of cameras in current and future vehicles. Global supplier, Magna, was one of the first to provide cameras for automotive visions systems, with a contract...
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GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
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Virtual service advisor technology provides digital products based on artificial intelligence. It allows its human advisor counterparts to focus on working more efficiently with service customers. The virtual advisor kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance...
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GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
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Special Coverage N182188250-01: Loss of Continuity in Accelerator Pedal Position Sensor Circuit: Certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles are included in the special coverage that addresses a condition that affects the electrical connection to one of the vehicle’s accelerator...
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Safety Recall N182182760-03: Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement. Vehicles included in the recall include certain...
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Safety Recall A182202370-04: Lower Control Arm Weld: The recall bulletin was updated to include a revision to the warranty information section. The recall affects certain 2017-19 Chevrolet Trax vehicles. Dealers are required to inspect all lower control arms using a gauge tool to determine if...
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Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300: Fuel Tank Sending Unit: Approximately 44 vehicles are involved in the...
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Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software becomes available, additional model years will be released.  Safety...
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Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion. The special coverage covers the condition for...
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Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and GMC Canyon trucks. Dealers are instructed...
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Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles.  Special Coverage 15114A: MIL Lamp On/Glow...
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Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty, as the vehicle...
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Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards reviewed in a long time,...
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SPS Code Validation II - The Reject of the Month article in the July edition of the Warranty News provided an introduction to the three error codes, 850, 851, and 852, associated with SPS validation in Global Warranty Management. To date, the error codes continue...
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Error 850: SPS code mismatch on adjustment claim. Error 851: Number of days between event date and repair completion date is excessive. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Code. These three error codes have been established to coincide with GM’s release of the...
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A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year.  Since the pads were purchased prior to April 1, 2018, the warranty coverage is Limited...
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Warning 122: This transaction was reviewed by a GM Service Manager and rejected. The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed to register correctly. To address the...
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Rather than focusing on a specific reject for a specific repair scenario, this month let’s take a look at a few of the common reasons why warranty transactions are non-compliant. By doing so, we will hopefully bring common issues to light and promote compliance with...
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Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation.  If you submit a transaction with...
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