An engine component was replaced as a Policy Decision for a customer that was outside of warranty by a few hundred miles, but within warranty by time. The dealer performed the Policy Evaluation Tool (PET) within the Aftersales Empowerment Portal in GlobalConnect. The PET provided...
To continue, please Login or Start A Free Trial!

Bulletin 18-NA-306 has been revised to include the 2022 model year as well as include additional items that will require GM Pre-Repair Authorization via the Certified Service Mobile Toolbox (CSMT).  The latest version was released on July 1, 2021 and now includes the addition of OEM/LPO...
To continue, please Login or Start A Free Trial!

Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty revenue simply because they are...
To continue, please Login or Start A Free Trial!

Bulletin 07-00-89-037P has been revised to update program requirements, allowances, and add the 2021 model year.  Effective May 17, 2021 the Courtesy Transportation Program was revised, with updates that include expanded program allowances including eliminating previous “Preferred Rental Agency” program provisions. Rental reimbursement allowances can be...
To continue, please Login or Start A Free Trial!

The following bulletins have recently been updated. We have taken the opportunity to provide highlights of the updates from the previous version to current.  Bulletin 18NA094-12 Takata Air Bag Completion Rate Improvement Program: The $50 completion rate improvement program expired on 12/31/2018, but the Courtesy Transportation...
To continue, please Login or Start A Free Trial!

Bulletin 18-NA-180 provides detail on the High Voltage Battery Exchange Process and Transaction Submission Information.  Lithium-Ion batteries must be obtained through a GM authorized Battery Service Center (BSC) for all repairs, and pre-approved through the Technical Assistance Center for full battery packs on restriction. Once TAC...
To continue, please Login or Start A Free Trial!

The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the dealership’s empowerment. Submitting a transaction for GM Authorization is formerly referred...
To continue, please Login or Start A Free Trial!

The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”, it is limited to defects in materials and workmanship, it...
To continue, please Login or Start A Free Trial!

A system enhancement took place last month which allows for the immediate closure of field actions in IVH after vehicle repair. This enhancement expedites the resolution of scenarios where a dealer has completed field action repairs and is unable to report delivery due to the...
To continue, please Login or Start A Free Trial!

As of August 18, 2021, the U-Courtesy program has been enhanced to remove the Days in Used Inventory requirement. Vehicles must be 2018MY or newer. Vehicle restrictions associated with the program include: vehicles cannot be previously sold or registered in Canada or Mexico, the starting...
To continue, please Login or Start A Free Trial!

It is a best practice to have the technician capture a screenshot from the SPS2 of the Warranty Claim Code at time of service so it can be attached to the warranty transaction. This will help expedite the processing and review of the transaction when...
To continue, please Login or Start A Free Trial!

When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company alias and Login ID, and “GMreturns@@1” for the...
To continue, please Login or Start A Free Trial!

Due to the global, industry-wide shortage of semiconductors, GM has announced the electronic steering column lock feature will no longer be available on certain 2021 model year Chevrolet Tahoe and Suburban, GMC Yukon and Yukon XL, Cadillac Escalade and Escalade ESV. This took effect on...
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N192264210 Enable Diesel Engine Block Heater Cord and Safety Recall N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy...
To continue, please Login or Start A Free Trial!

The new, one million square foot core-processing facility is located in Joliet, Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access to the new core...
To continue, please Login or Start A Free Trial!

In order to reduce the recent increase in hazardous material shipping violations, ensure that dealership personnel that are performing the shipping function are familiar with the following aspects of the process. All hazmat parts must be returned using Central Transport. Fill the Bill of Lading...
To continue, please Login or Start A Free Trial!

The Chevrolet Silverado electric pickup will offer available Four-Wheel Steer. The option is a chassis feature that enables the vehicle to steer all four wheels, providing increased agility and tighter turning radius at low speeds, improved handling, and stability at higher speeds. The all-new Silverado...
To continue, please Login or Start A Free Trial!

Due to the impact of the industry wide shortages, Lane Change Alert with Side Blind Zone Alert and Rear Cross Traffic Alert will no longer be standard on certain 2022 model year Buick Encore GX. The change will take effect on all Encore GX Select...
To continue, please Login or Start A Free Trial!

The famous line that originated in 1974, is being brought back to life, in the form of a Guy Fieri dish. The Apple Pie Hot Dog was introduced on August 12 during the Major League Baseball Field of Dreams game in Dyersville, IA. Game attendees...
To continue, please Login or Start A Free Trial!

Approximately 50,000 electric Chevrolet Bolt owners have received recommendation from US auto safety regulators to park outside and away from other homes and structures after charging because of fire risks. Additionally, owners are recommended to not leave the vehicles charging overnight. The electric vehicles are...
To continue, please Login or Start A Free Trial!

GM has made the decision to drop CD players from its passenger vehicles, effective 2022. While the players have been gradually discontinued for some time, the last to go will be from the Chevrolet Express and GMC Savana commercial vans.   ...
To continue, please Login or Start A Free Trial!

GM has plans to build a $71 million technology campus in Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes, zero emissions, and...
To continue, please Login or Start A Free Trial!

GM is spending 2.2 billion to retool Factory ZERO to build only EVs. Production is anticipated to start later this year with the 2022 GMC Hummer EV pickup. In the future, GM plans to build the Hummer EV SUV, a Chevrolet Silverado electric pickup, and...
To continue, please Login or Start A Free Trial!

Both the Fort Wayne and Flint Assembly Plants have increased production creating the need to hire additional workers. The Fort Wayne Assembly Plant has increased shifts and mandatory overtime to meet demand. The plant is also trying to hire 275 temporary workers to help with...
To continue, please Login or Start A Free Trial!

Safety Recall N202308930 Rear Suspension Toe Link May Break: A total of 217,305 vehicles are included in the recall that addresses a corrosion concern with the rear suspension toe links. To correct the condition dealers are instructed to replace the rear suspension toe links and...
To continue, please Login or Start A Free Trial!

Special Coverage N192287100-01 Catalytic Converter and Oxygen Sensor Performance Degradation: The bulletin has been revised to include an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain 2012-13 Chevrolet Equinox and GMC Terrain vehicles.  Safety Recall N202325410 Loss of Power...
To continue, please Login or Start A Free Trial!

Customer Satisfaction Recall N202309631 Trailering Information Label Incorrectly States Trailer: Approximately 149,869 vehicles are involved in the recall program that addresses an incorrect trailering label. Dealers are instructed to remove/install the label. The recall is in effect until June 30, 2023 and affects certain 2020...
To continue, please Login or Start A Free Trial!

Special Coverage 18226-01 Overheating of Fuel Relay or Motor Terminal: The bulletin has been revised to include a service procedure update. The special coverage affects certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles.  Customer Satisfaction Recall N202309630 Trailering Information Label Incorrectly States Trailering Capabilities: The...
To continue, please Login or Start A Free Trial!

Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population.  Safety Recall 16007-05 Frontal Airbag and Pretensioner Non Deploy: Additional information has been provided...
To continue, please Login or Start A Free Trial!

Safety Recall A202307261-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles.  Safety Recall A202307262-01 Loss of Brake Assist: The recall bulletin has...
To continue, please Login or Start A Free Trial!

Special Coverage N202302720-01 On Track Performance Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating or...
To continue, please Login or Start A Free Trial!

Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced power mode condition when driven on a track at sustained high speeds...
To continue, please Login or Start A Free Trial!

Error code 115: Authorization required for adjusted transaction previously adjusted A transaction was submitted for the performance of recall N1962265660 - Rear Window Defroster Thermal Events. Certain 2014-19 model year Chevrolet Silverado and GMC Sierra trucks equipped with a power sliding rear window may have areas...
To continue, please Login or Start A Free Trial!

Error 861: Odometer Discrepancy Discovered An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion.  The service advisor opened a job card for the performance of the...
To continue, please Login or Start A Free Trial!

The following claim scenarios were reviewed within the latest round of GM Mail Out Reviews handled by GM Audit Services. In each instance the transaction was debited due to incorrect or incomplete technician time clocking or documentation.  The first deviation addressed a debit resulting from no/incomplete...
To continue, please Login or Start A Free Trial!

Reject 067: Part X is not a compatible part for labor code X.   NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses a condition in which the supplier of...
To continue, please Login or Start A Free Trial!

Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx.   Error Code 073: Total Other Labor Hours exceeded the allowance for labor code.   The owner of a 2017 Chevrolet Equinox had a concern with the vehicle getting loud while going over 25 mph....
To continue, please Login or Start A Free Trial!

Error Code 852: Supporting data is invalid for transaction requiring SPS Warranty Code  Engine Control Module Reprogramming on a XT5, Brake System Control Module Reprogramming on a Tahoe, and Radio Control Reprogramming on a Silverado all have something in common, the requirement of a valid SPS...
To continue, please Login or Start A Free Trial!

Error XXX: Customer Signature (or Service Management Signature) Not Present on the Job Card Error XXX: Mileage out is Not Recorded on the Job Card  Error XXX: 3 C’s Documentation does not Support Diagnostic Time Are you scratching your head wondering why you have never seen any of...
To continue, please Login or Start A Free Trial!

Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017 Cadillac Escalade took their vehicle to the service department with an intermittent noise concern from the rear...
To continue, please Login or Start A Free Trial!