When servicing vehicles with R-1234yf, dealers must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. Additionally, the Warranty Code from the bottom of the printout must...
To continue, please Login or Start A Free Trial!

The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or plant for analysis.  A...
To continue, please Login or Start A Free Trial!

The warranty administrator is responsible for accurately coding and submitting a warranty transaction, while the technician is responsible for repairing the vehicle. Furthermore, the technician has little to no responsibility when it comes to warranty, right? Wrong. The technician and the service team play an...
To continue, please Login or Start A Free Trial!

Service Policies and Procedures Manual Article 6.2.1 states that all customer and vehicle information is to be completed accurately at the time of job card write-up and must include the following:  Job card open date indicating when the vehicle was received at the dealership. Date must...
To continue, please Login or Start A Free Trial!

Dealer Aftersales Empowerment Portal: The Aftersales Empowerment Portal within GlobalConnect provides dealers with the ability to perform three different processes to help resolve customer issues. Access to the portal is based on the user’s GlobalConnect ID role access. The three available processes are as follows: Aftersales...
To continue, please Login or Start A Free Trial!

Battery test codes are unique to each battery test – there are no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this information accurately....
To continue, please Login or Start A Free Trial!

Dealers are required to use the Policy Evaluation Tool once a decision has been made that a policy decision is appropriate for a customer’s out of warranty repair, or the customer has requested policy consideration for an out-of-warranty repair.  GM has empowered dealers with the ability...
To continue, please Login or Start A Free Trial!

Battery replacement transactions that do not support battery replacement are debited. These debits will appear on the Transaction Summary Report and include a comment log of the debited transaction for further details. Keep in mind that there may be more than one possible reason for...
To continue, please Login or Start A Free Trial!

When servicing vehicles with R-1234yf, the technician must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. A copy of the printout is not required to be...
To continue, please Login or Start A Free Trial!

The Midtronics GR8 is scheduled to be sunset at the end of 2023. Beginning 1/1/2024, the GR8 will no longer be acceptable equipment for warranty transactions. The Diagnostic Charge Battery Station, DCBS, is currently a recommended and approved tool for diagnosing warranty battery replacement. The...
To continue, please Login or Start A Free Trial!

The newly restricted labor codes for components that require CSMT Pre-Repair Authorization went into effect on August 15. The newly added components include: drive motor battery charger cables, 2021-current MY front headlamps, and 2019-current MY Silverado 1500/Sierra 1500 lower control arms. The PRA must be...
To continue, please Login or Start A Free Trial!

When GM sells a vehicle to a Federal Government agency the dealer that is closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check...
To continue, please Login or Start A Free Trial!

GM has announced four virtual courses that offer process review and best practices to improve business results. The training seminars are suitable for those service managers and warranty administrators that have fewer than 2 years in their role, as well as those that are newer...
To continue, please Login or Start A Free Trial!

Warranty Manuals are going digital for 2023 model year vehicles. Digital manuals support GM’s Zero-Zero-Zero vision and provide customers with the latest information in a searchable format. Warranty manuals for most vehicles will be available on the brands website, e.g. www.chevrolet.com or www.buick.com. For Chevrolet,...
To continue, please Login or Start A Free Trial!

There are a few things a technician can do to help with getting the warranty claim paid and paid correctly. Clearly documenting the cause and correction associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment readings, etc. This detail allows the...
To continue, please Login or Start A Free Trial!

The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update reflects changes regarding warranty transaction processing and transmission cooler...
To continue, please Login or Start A Free Trial!

This year’s auto show will include a new “Air Mobility Experience” featuring flight displays by six air mobility innovation companies. The experience will be hosted over the Detroit River in Hart Plaza and in Huntington Place September 14-25, will include hoverboard, jet suit, and electric...
To continue, please Login or Start A Free Trial!

All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all...
To continue, please Login or Start A Free Trial!

All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all...
To continue, please Login or Start A Free Trial!

GM plans to double its hands-free network to cover 400,000 miles of interstates and non-divided highways in the US and Canada starting later this year. That is up from about 200,000 miles of divided highways currently. The expanded mapping will roll out with Super Cruise...
To continue, please Login or Start A Free Trial!

GM has reported that it made an undisclosed investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect frame damage; a system that checks tire...
To continue, please Login or Start A Free Trial!

GM is expanding its EV education efforts with a training program for emergency personnel that will provide instruction and best practices on how to handle emergency situations with electric vehicles. The EV First Responder Training is designed to offer important information about battery electric vehicle...
To continue, please Login or Start A Free Trial!

GM aims to have a completely zero-emission light-duty lineup in North America by 2035 and has committed $35 billion toward autonomous and electric vehicles through 2025. Cadillac and Buick will go all-electric first, with a full transition by 2030. GM currently has four EVs available:...
To continue, please Login or Start A Free Trial!

GM and Cruise will be the first companies in the world to run a commercial taxi service of self-driving cars in a major city. Cruise will use a fleet of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San...
To continue, please Login or Start A Free Trial!

Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of one or more ball...
To continue, please Login or Start A Free Trial!

Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: The recall bulletin has been updated to reflect an updated QR code recording process. The recall affects certain 2015-16 Chevrolet Silverado 1500, Silverado 2500/3500, GMC Sierra 1500, and Sierra 2500/3500 trucks. Safety Recall N212356050-01 Driver Seat...
To continue, please Login or Start A Free Trial!

Safety Recall N20232425-02 Roof Rail Air Bag Inflator May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet...
To continue, please Login or Start A Free Trial!

Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail airbag (RRAB) inflators may contain a manufacturing...
To continue, please Login or Start A Free Trial!

Safety Recall N202308930-02 Rear Suspension Toe Link May Break: The recall bulletin has been updated to include a revised service procedure. The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The...
To continue, please Login or Start A Free Trial!

Safety Recall N212343881-03 High Voltage Battery May Melt or Burn: The bulletin has been updated to identify that the 80% SOC Advanced Diagnostic Software is available while the customer is waiting for their High Voltage Battery Replacement appointment, if it has not been previously completed...
To continue, please Login or Start A Free Trial!

Safety Recall N192261860-03 Tonneau Cover Retention: The bulletin has been revised as a reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado...
To continue, please Login or Start A Free Trial!

Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine may have a condition in which the ECM...
To continue, please Login or Start A Free Trial!

Error 066: Labor Code xxxxxxx is restricted and requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted...
To continue, please Login or Start A Free Trial!

Error 073: Total Other Labor Hours Exceed the Allowance for Labor Code A warranty transaction was submitted to address a no start, no crank condition on a 2020 Chevrolet Impala with approximately 20,933 miles. Additionally, the customer noted that there were many different warnings on the...
To continue, please Login or Start A Free Trial!

Two different transactions with two different reject messages, both with the same result – missing attachments with supporting documentation. Interested in “tightening up” the time to process warranty transactions at the dealership? Or, do you, or your management team feel that transactions may be in Pending...
To continue, please Login or Start A Free Trial!

The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern.  The diagnosing technician found a tapping noise under the hood and DTCs P0300 engine misfire, and P0305 engine...
To continue, please Login or Start A Free Trial!

Error 073: Total Other Labor Hours exceed the allowance for labor code 4068290: A dealer performed diagnosis and repair on a 2020 Chevrolet Trax with a check engine light and loss of power on acceleration. The technician found that the turbo was malfunctioning and required replacement....
To continue, please Login or Start A Free Trial!

Error 861: Odometer Discrepancy Discovered An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification.  The service advisor opened a job card for the performance of the recalls with an estimate...
To continue, please Login or Start A Free Trial!

Error 228: Repeat Repair. Labor Code 4025130 on Job Card 12345 is Related to Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a...
To continue, please Login or Start A Free Trial!

Error 66: Labor Code X is restricted and Requires GM Authorization A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may be the front disc brake...
To continue, please Login or Start A Free Trial!