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Latest GM Warranty News

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Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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Transportation Claim Attachments

A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the job card; the bad news...
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Option C Labor Rate

On January 1, 2021, dealers enrolled in the Option C labor rate plan received an increase. The new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the most current rate for...
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Components and Services with Limited Coverage

Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, it is usually up to the service...
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Rental Vehicle Damage

GM recently published a report of Best Practices when dealing with a customer that damaged your rental vehicle and subsequently, their insurance company. Obviously, the situation can be contentious and if full disclosure wasn’t discussed at the time the Vehicle Use Agreement was completed, the...
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Canadian Vehicles in the United States

This time of year, dealerships, particularly those in the South, are likely to encounter a vehicle in for service that is a vehicle sold originally in Canada. The customer could be simply wintering in the U.S. or someone who bought a pre-owned vehicle that was...
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Temporary Use of Non-GM Battery

GM’s has identified a supply constraint with GM/ACDelco 12-volt batteries. To ensure customer satisfaction, dealers may install a non-GM battery when an OEM battery is not available for replacement under the New Vehicle Limited Warranty.  This temporary policy exception only applies to repairs covered within the...
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Accessories: LPO, ACO, and IBP

GM Vehicle accessories can be ordered with the vehicle or added after the vehicle is at the dealership. There are three types of accessory situations.  Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle order is completed. A LPO is...
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Battery Notes

The following battery related notes were compiled from Articles 5.7 – 5.7.1 of the Service Policies and Procedures Manual:  Battery recharging, swapping or replacement due to lack of maintenance is not covered by the New Vehicle Limited Warranty during the period of Service Agent inventory storage. Battery replacement...
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GM Warranty Tips

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Attachment Reminder

Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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Bulletin 18NA263 Variable Diagnostic Time

Variable diagnostic time is identified in the Labor Time Guide as an add time of 0.0-1.0 hr or 0.1-0.3 hr diagnostic time. The bulletin update includes the 2020-21 model years.  ...
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Bulletin 040089015V Required Operating Procedures

The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy Adjustments (Auth Code A) has been updated to reflect the $500...
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Bulletin 20NA159 Tire Warranty

The New Vehicle Tire Warranty Program bulletin was updated to version 2 in late December 2020. The revision clarifies that the bulletin only applies to dealers in the United States. The latest update provides updated contact information (the local tire distributor) for America Cargo tires...
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Warranty Labor Rate: Option C

Dealers that elected to remain or enroll in the Option C (Annual Labor Rate Increase) labor rate will receive, at a minimum, an annual increase of 2.5% on January 1, 2021. Option C labor rate dealerships, that elected to maintain the same labor rate structure,...
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Warranty Labor Rate: Option A

Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of the offer...
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Diagnostic Charge Battery Station

A new software version was released for the DCBS. The latest version of software, DCAG1-30, improves features associated with the next generation tester. The update includes 2021 model year vehicles, restores the tester input current capacity from 40 amps to 80 amps, and update the...
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Supporting Documentation and an Excessive Rental

Technician, time punch, and supporting documentation may be reviewed in cases of rental events that exceed 7 days. Verify that all forms of supporting documentation reinforce the request. ...
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7 or More Rental Days

When pre-authorization is obtained for a rental event that is greater than 7 days in length, attach a copy of the form to the transaction when submitting with GM Authorization for review. The dealer is responsible for providing the detail to support the request for...
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Featured Warranty Training Video

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Battery Transaction Requirements

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Add On Repairs

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Empowerment

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Most Common Warranty Deviations

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Authorizations and Attachments

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Maintenance Programs

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Parts Department and Warranty Compliance

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Cadillac CPO Bumper to Bumper Warranty

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Warranty Columns

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I’m Just a Warranty Claim

There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting. The service advisor...
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More From Warranty 101

Required Job Card Information

It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty Administration Resource Center App contains...
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Limited Lifetime Parts Warranty

The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed prior to April 1, 2018;...
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The Parts Policies & Procedures Manual

The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the Global Warranty Management User Manual, but may not have...
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Customer Reimbursement

All customer reimbursements require a rationale in support of the claim and entry of a logical explanation in the complaint/cause/correction field of the transaction, including the customer’s description of the event that caused the out of pocket incident.  Dealers may reimburse an owner and submit a...
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Goodwill Tools to Increase Customer Satisfaction

Goodwill Tools to Increase Customer Satisfaction: General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate, to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that...
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A/C Repair Documentation

With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for...
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Sublet Repair

While most warranty repairs are performed at dealerships, some repairs at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for...
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Policy, Goodwill, Customer Enthusiasm, and Warranty

All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to describe the different payment categories: Customer Enthusiasm...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

Service Update Bulletin N202319660

The SUB addresses a valve spring issue on certain 2020-21 Cadillac Escalade, Chevrolet Camaro, Corvette, Silverado 1500, Suburban, Tahoe, and GMC Sierra 1500, Yukon vehicles. The bulletin specifically calls out the process of inspecting involved vehicles prior to customers taking delivery. Dealers are advised to...
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Courtesy Transportation

As a reminder loans/rentals may not exceed 30 days. Dealers must use the OnTRAC “Renew” function for any loans that are nearing the 30-day mark. Additionally any loans/rentals that exceed 30 days forfeit qualified miles.  ...
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Pre-Delivery Scratches

During the Pre-Delivery Inspection while inspecting the surfaces for appearance, inspect the rear side door window on Buick Encore GX and Chevrolet Trailblazer vehicles for scratches or blemishes. The technician should make sure that the glass is damage free at PDI. If damage is found,...
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Reimbursement

Customers have two options when it comes to submitting reimbursement requests for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests are...
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Scheduled Maintenance

In October, GM announced that the Chevrolet Complete Care Maintenance Program increased the reimbursement amount on the Chevrolet Corvette. The amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary for the service. ...
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Shocks

After analysis of warranty replaced shocks at the WPC, many do not exhibit any evidence of defect during testing. To reduce unnecessary replacements, GM has issued the following reminders: shocks should be diagnosed and replaced independently of each other, follow updated diagnostic procedures (including the...
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Takata Air Bag

The National Highway Traffic Safety Administration is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have...
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2021 Cadillac Maintenance

All 2021 model year Cadillac models will continue to include the First Maintenance Visit within the first year of ownership. The visit includes tire rotation, LOF, and MPVI. The services can only be performed at Cadillac dealerships. ...
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Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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More Industry News

Hummer EV Edition 1

The all electric 2022 GMC Hummer EV Edition 1 pickup sold out in 10 minutes despite a price tag of more than $100,000. The EV is currently at GM’s proving grounds in Milford, undergoing testing and evaluation. ...
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Cruise

Cruise LLC has begun testing driver-less cars on the streets of San Francisco. There is still a person in the front passenger seat, but they have no manual control of the vehicle. Over the course of five years Cruise has been driving the streets of...
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Cadillac Buyout

Nationally about 20% of Cadillac’s dealers have taken buyouts ranging from $300,000 to $700,000 to give up their franchise. This decision was made by those dealers that have elected to not make the investment for tools, training, equipment and charging stations to sell and service...
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2021 Cadillac Escalade

Both the interior and exterior of the Escalade has been redesigned, with the unique quilting pattern on the SUV’s seats, custom patterned speakers that match the seat design, a Cadillac emblem mounted on the dash that lights up as drivers approach, etching in the headlight,...
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NADA 2021

The National Automobile Dealers Association has opted to transition the annual convention to completely virtual. The show had been scheduled in New Orleans, LA in January, but due to uncertainty surrounding the pandemic convention organizers have opted for a virtual show. The show is scheduled...
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GMC

Cadillac isn’t the biggest seller of luxury vehicles anymore, it’s GMC. The high-end Denali and AT-4 lines are outselling the traditional luxury brand in the US this year. GMC is expanding the AT-4 off-road sub-brand and planning a couple high performance electric vehicles that will...
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GMC Yukon

The redesigned GMC Yukon Denali interior will feature four color theme options, each with a unique authentic wood. The SUV will also have an exclusive instrument panel, unique stitching, and 14 Bose speakers. The Yukon and Yukon XL rank number 3 in the large SUV...
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Full Display Mirror

Gentex, a Michigan based mirror and automotive electronics supplier, has added a new feature to its camera-based rearview mirror; a built-in digital video recorder that automatically preserves accident footage. The system uses a rear-facing camera to project images behind the vehicle, as well as a...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

January 2021 Recall Update

Safety Recall 49151-01 Takata Air Bag Inflators: The recall affects all 2007-11 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, 2009-11 Chevrolet Silverado 2500/3500, and GMC Sierra 2500/3500 vehicles that are or have been registered in states...
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DECEMBER 2020 RECALL UPDATE

Safety Recall 14457D Rear Toe Link Adjuster Jam Nut Torque: The service procedure section of the bulletin has been updated. The toe links will only be replaced instead of inspected with the revision. Certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4X vehicles are included in...
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NOVEMBER 2020 RECALL UPDATE

Special Coverage N182202780-02 Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been updated to reflect a revision to the models included within the program. The special coverage covers involved vehicles for a period of 10 years or 150,000 miles, including the...
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October 2020 Recall Update

Safety Recall 17167-02 Loss of Power Steering Assist: The recall that affects certain 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections.  Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage bulletin...
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September 2020 Recall Update

Safety Recalls 14491I, 14735H, 15406H, 15815-07, 15816-07, 17478-03, and 18015-03 Front Passenger Air Bag Inflator Module: The recall bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect...
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August 2020 Recall Update

Special Coverage N182188250-02 Loss of Continuity within Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles. Customer Satisfaction Recall N182195660-01 Predictive Monitoring for...
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July 2020 Recall Update

Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04 Diesel Engine Block Heater Cord: The recall affects certain 2017-19...
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June 2020 Recall Update

Customer Satisfaction Recall N192264450-03 Premature Brake Wear Notification: The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month - January 2021

Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has...
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Reject of the Month - December 2020

Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed?  At that time GM coached and counseled dealers and enabled them to review the transaction data...
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Reject of the Month - November 2020

Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door.  The vehicle was delivered STI on 10/7/2020 at 12:50...
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Reject of the Month - October 2020

Error Code 10: The warranty is restricted for restriction reason BT on VIN. The owner of a 2014 Chevrolet Cruze was experiencing a check engine light and reduced engine power concern with their vehicle. There was also a lunging feeling when coming to a stop.  The technician...
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Reject of the Month - September 2020

3 C's: Review of recent Mail Out Reviews have shown that 3 C’s continue to raise issue with GMAS (GM Audit Services). Documentation that is not supportive, incomplete, or simply missing is subject to debit. Additionally, instances where documentation is not transferred from the shop...
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Reject of the Month - August 2020

Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017 GMC Yukon with 84,390 miles to address an air...
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Reject of the Month - July 2020

A job card was submitted for a wiring repair on a Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was located....
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Reject of the Month - June 2020

Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was presented...
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