Warranty Analysis - Interested in analyzing warranty trends, performance, or expense? The Analyze Warranty tab in Global Warranty Management offers numerous tools and resources to do just that.  Whether you are a new warranty administrator or a seasoned professional, there are many warranty analysis reports that can...
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Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim Code field in Global Warranty Management...
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Certain repairs require authorization by designated Service Agent management or GM personnel. When authorization is necessary, it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization is supported by related documentation, and indicate on the job card...
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Take a moment to think about the last time you made a computation or entry error in your checkbook resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a...
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GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to understand and verify the customer’s...
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Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or,...
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The Working Capital Assistance Program was announced in October 2016 as a means of providing financial support to dealers for used vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available.  In the first...
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There are certain aspects of warranty that are critical to the process, aka the foundation. Without a strong foundation, the “life” of the warranty transaction may be brief, whereas a solid foundation helps set the transaction up for success from its inception. The following “tips”...
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Perform an analysis of your dealership’s use of the labor operation contained within the bulletin, for example, 8080068 from bulletin 08-03-10-006 through the Search Transactions tool in the Analyze Warranty tab. Be aware of frequency, effective use of the operation, support of the repair performed,...
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Bulletin 08-03-10-006 addresses tire issues, including the tire goes flat, losses air, the Low Tire Pressure Warning Light is illuminated, or the Aluminum Wheel Bead Seat has Corrosion. The bulletin contains a unique labor operation for the wheel bead seat repair. The repair established in...
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Dealers that were involved in the PQC restriction process for engine and transmission replacements received notice in late October that the program was temporarily suspended, effective November 1, 2019 until further notice. Dealers are still required to contact the PQC for an active part restriction...
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GM is adding three new DMS providers to their preferred roster. CDK Global will be joined by Dealer.com, Dealer Inspire, and Dealer On. Each provider has the capacity, experience and expertise to offer the level of service that the dealer requires. ...
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Bulletin 10-00-89-009 was revised in early October to add the 2015-2020 model years and to provide updated information. Refer to the bulletin for security rules and information on the look-up application. Dealership personnel should never share their unique security ID that was provided by the...
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The termination of Windows 7 dealer support will take place at the end of the year, and with it the termination of security features that protect customer data, financial information, and allow compatibility with GM applications. All dealership computers need to be upgraded to Windows...
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Bulletin 18NA236 has been updated to include the 2020 model Chevrolet Bolt EV and to include a statement regarding cell chemistry compatibility for the 2017-2020 Bolt EV. Full battery packs are restricted through TAC, but high voltage battery sections are not under restriction and may...
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Use of the KeyCode Access site is restricted with access granted by the dealership Partner Security Coordinator. All users are required to input a unique security ID when logging into the keycode look up application. For questions regarding access, the PSC or the GlobalConnect Help...
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The Buick Encore GX and the Chevrolet Trailblazer will be offered with a 1.2 and 1.3 liter turbo-charged 3-cylinder engine starting in 2020. The last time GM sold a vehicle in the US with a 3-cylinder was in 2000. The Chevrolet Metro was equipped with...
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Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety defects that...
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It is anticipated that GM will produce an electric luxury SUV by the end of 2023. A battery powered Cadillac Escalade will be one of the four electric vehicles planned for production. The vehicle will be produced in the Detroit Hamtramck Assembly plant. EV production...
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More aggressive consumer privacy laws are going into effect in California on January 1, 2020. Even if your dealership is outside of California, it is a best practice to review your practices to ensure customer privacy is protected. Dealerships should be aware of the information...
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Bosch estimates a value of $1,900 in semiconductors installed in an average new vehicle once electrification and autonomous driving technologies are embraced by the general market. In comparison, the average value of semiconductors installed in vehicles today is $370. Bosch is spending $1.1 million to...
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The UAW strike that stopped GM production for 40 days has affected many supplies, including American Axle and Manufacturing Holdings Inc., Tenneco, Aptiv, Lear Corp., Valeo, and Magna International, to name a few. As a result of the strike 130 suppliers reported temporary layoffs of...
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The Cadillac exclusive Super Cruise system, introduced in 2017, will soon be offered in a model other than the CT6 sedan. Beginning in 2020, it will be offered in the CT5. The system has been billed as the, “world’s first true hands-free driver assistance feature...
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ince 2014 GM has dedicated a week in the summer to renewing its commitment to safety and to burying the culture that allowed a deadly ignition switch defect to go unrepaired for more than a decade. This year’s safety week was unexpectedly tied with a...
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Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain voltage. Dealers are to update the Hybrid...
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Special Coverage N182202780-01: Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been revised to update the models and to extend the coverage period. The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18 Chevrolet Silverado LD, GMC Sierra LD, 2015-18 Chevrolet...
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Special Coverage 17336-05: Air Conditioning Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe,...
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Special Coverage N182188250-01: Loss of Continuity in Accelerator Pedal Position Sensor Circuit: Certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles are included in the special coverage that addresses a condition that affects the electrical connection to one of the vehicle’s accelerator...
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Safety Recall N182182760-03: Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement. Vehicles included in the recall include certain...
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Safety Recall A182202370-04: Lower Control Arm Weld: The recall bulletin was updated to include a revision to the warranty information section. The recall affects certain 2017-19 Chevrolet Trax vehicles. Dealers are required to inspect all lower control arms using a gauge tool to determine if...
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Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300: Fuel Tank Sending Unit: Approximately 44 vehicles are involved in the...
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Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software becomes available, additional model years will be released.  Safety...
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Mail Out Review Notes: We have noticed another round of Mail Out Reviews (MOR) arrived at dealerships in late November. As in the past, dealers that received the MOR were asked to send in, on average, 10 job cards with supporting documentation. The job card...
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Error 143: Labor Code X is missing required information for field X. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Claim Code. Error code 852 was introduced this past summer as an informational message, then transitioned to a “live” error this past fall.  GM has...
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Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly.  The technician found that it...
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Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty, as the vehicle...
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Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards reviewed in a long time,...
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SPS Code Validation II - The Reject of the Month article in the July edition of the Warranty News provided an introduction to the three error codes, 850, 851, and 852, associated with SPS validation in Global Warranty Management. To date, the error codes continue...
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Error 850: SPS code mismatch on adjustment claim. Error 851: Number of days between event date and repair completion date is excessive. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Code. These three error codes have been established to coincide with GM’s release of the...
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A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year.  Since the pads were purchased prior to April 1, 2018, the warranty coverage is Limited...
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