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Latest GM Warranty News

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Shuttle Service: Is Your Dealership Claiming It?

GM Shuttle Warranty Stamp - $32 - Collect all warranty revenue every time you provide a shuttle. GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbur sement, public transportation reimbursement, and shuttle service. Three of...
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Choosing the Correct Labor Operation for Consequential Damage Repairs

Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices.  One scenario that can...
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Air Conditioning Repair Documentation

With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a, and the GE-50300 for...
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Time Documentation

No matter the size of the dealership or the amount of work coming into the service department, complete and accurate time documentation is critical. Ensuring that the technicians are documenting their time accurately allows for warranty administrators to clearly see how much time was spent...
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Debits

You may have recently noticed transaction debits for part warranty transactions that included courtesy transportation. Transactions that were submitted with a courtesy transportation (e.g. rental expense) were returned with comments stating that the courtesy transportation expense would not qualify for the part warranty transaction.  The Courtesy Transportation...
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Updates to the Authorization Matrix

Download and print the Service Management Authorization Matrix! The Service Management Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This...
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Job Card Check List

Download and print the JOB CARD CHECKLIST!  Changes to warranty empowerment levels announced in April have made it more important than ever to closely scrutinize your warranty job cards. With only one chance to get it right, when GM authorizes a transaction, that transaction must be...
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Warranty Repairs on Vehicles Sold in Canada

For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing Canadian vehicles but most of the same guidelines...
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Emissions

All vehicles are eligible for Federal Emissions Control System Warranty Coverage. Certain vehicles may contain language stating that the vehicle conforms to California regulations, therefore also making it eligible for California Emissions Control System Warranty Coverage. These vehicles must conform to California emissions standards and...
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GM Warranty Tips

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GlobalConnect Shortcuts

"My Shortcuts" appear on the right side of the GlobalConnect home page. Your top 15 applications will appear in the shortcut panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the GlobalConnect...
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Required Operating Procedures - Acceptable Customer Signature

Electronic authorization (e.g. obtained by tablet) is acceptable as long as it is obtained prior to repairs being performed. The customer must acknowledge authorizing the repairs. E-signatures must be transferred to the job card.  ...
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Required Operating Procedures - Engine/Transmission Assemblies

When a complete transmission/engine assembly is replaced, ALL service agents are required to complete the Cost Comparison Worksheet for Assembly Repair vs. Replacement prior to performing the repair. The worksheet must be attached to the job card. The cost comparison portion of the worksheet must...
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Required Operating Procedures - Warranty Parts

All parts information, including the name, number, quantity, and price must be documented on, or attached to the job card. Following a warranty repair, all parts are to be turned in to the parts department by the technician for tagging, retention, and /or return. Receipt...
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Electronic Job Card Systems and Add On Repairs

Adding to, or approving repairs to the job card is the responsibility of service management. This can be accomplished electronically if you have an electronic job card system with the capability to restrict, by user ID, the adding and approving of repairs to only those...
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Warranty Parts Center

All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation.  Quick Tip: have a...
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Battery Replacement Transaction Debits

Dealers that processed non-compliant battery transactions in April 2017 for an invalid battery GR8 test code received debits in mid-May. Review each debited transaction to check for any typographical errors made when entering the GR8 test code. If you find that a data entry error...
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Pyramid Repairs

A pyramid repair is defined as the same or potentially similar repair (i.e. labor operations in the same repair group) on the same VIN, on the same job card (GWM User Manual). Management must authorize pyramid repairs with authorization code R prior to transaction submission. ...
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Repeat Repairs

The repair or a related repair was previously performed on the vehicle (GWM User Manual). Management must authorize repeat repairs with authorization code R prior to work being performed. Authorization code R must not be used when repeat repairs/shop comebacks are a result of untrained...
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Featured Warranty Training Video

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Emissions Warranty Coverage

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Empowerment

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Diesel Exhaust Fluid

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Other Labor Hours

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Job Card Check List

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Maintenance Programs

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WPC Parts Return program

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Major Assembly Restrictions

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Warranty Columns

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Wiring Repair Labor Operations

Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101

Paint Warranty Transactions

Warranty paint repairs are unique in that they are submitted for reimbursement a little differently than other warranty transactions. Dealerships that do not have a body shop need to find a suitable sublet repair facility. As a reminder, sublet repairs must not be shown on...
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Attaching A Document

With the recent restructure of Dealer Empowerment levels, it is a good time to recap the document attachment process in Global. There are several potential transaction types/situations that may require the attachment of specific documentation when established limits are exceeded. The following situations require the attachment...
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Part Return Process

Air conditioning season is upon us. The number of customer concerns for no heat will diminish and concerns of no a/c will increase, especially on hot summer days. With the most common cause of a malfunctioning a/c unit being low levels of refrigerant, customer concerns...
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Part Return Process

The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but a debit...
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Certified Elite

The Certified Elite program launched in 2011 as a means of providing dealers that maintain specific standards a greater level of empowerment. This empowerment makes getting certain warranty transactions paid more quickly. If the dealership is able to meet or stay at the percentage targets,...
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Wheel Alignment

The purpose of a wheel alignment is to ensure that a vehicle’s wheels, tires, suspension system, and steering system are all working together, thus providing safe, stable, and reliable handling. During a wheel alignment, the angles of the wheels are measured and adjusted to place...
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GWM User Manual

At one point in time we have all searched for additional resources to help with the warranty administration process. It may be to simply get more information on a service policy or to find out what a transaction type is within Global Warranty Management.  The Global...
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Warranty Battery Replacements

Dealers must use the EL-50313 Midtronics GR8 Battery Tester when diagnosing battery concerns The GR8 provides a 15-digit Warranty Code on a printed Test Info slip for batteries that require replacement. If a 10-digit Warranty Code is printed, the code is invalid, and the GR8 tester...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

Limited Lifetime

Certain components are warranted by GM to the original retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts...
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Vibration Analysis

Bulletin 16-NA-339 has been updated to remove SmartWeight information, and to provide updated bulletin reference and Hunter Balancer information. The bulletin is intended to assist technicians with understanding vibration concerns or disturbances that may occur on full-size SUV’s, including 2015-2017 Cadillac Escalade, Chevrolet Suburban and...
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Rust Through Perforation Repairs

All labor time required to complete the repair for specific corrosion perforation repair operations should be submitted as straight time in the Base Labor Hours field of the warranty transaction. The time submitted should include all time required to complete the repair, including painting and...
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Field Action Completion

At time of write up, check IVH for open field actions on every vehicle that enters the service drive. Doing so will provide the service advisor with the opportunity to bring field actions to the customer’s attention, as well as encourage completion at the service...
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Service Update Bulletin

A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation of improved OBD System...
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Customer Authorization Unavailable

Service management authorization and signature is required prior to performing repair work on service agent owned vehicles except for ZFAT and ZPDI transaction type services, which are excluded from the requirement. Bulletin 04-00-89-015O.  ...
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Batteries

Bulletin 03-06-03-004 has been updated to add the 2018 model year and update the information included within the Tool Software section. The Warranty Code must be entered in the Battery Tester Code labor dependency field of the battery replacement warranty transaction. It is a best...
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16/17 Corvette Maintenance

Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first. The added maintenance event covers the required break-in oil change on Corvette Stingray with...
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GM App

GM is launching a smartphone app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire...
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More Industry News

Chevrolet Bolt

The Bolt, an extended range, plug-in electric vehicle, is currently available in 16 states. Factory deliveries began in California and Oregon in December. Dealers in Illinois, Florida, Pennsylvania, Arizona, and Texas are scheduled for deliveries in June, with nationwide availability in August. In order to...
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Charitable Giving

GM is revamping its $30 million a year charitable giving efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, advancing education in STEM areas, and...
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Production

GM is cutting shifts at several plants in efforts to trim car inventory as a result of a consumer shift from cars to SUVs and trucks. With a day supply of car inventory at 97 days at the end of April, supply is up from...
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Retooling

GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down from a 100 days’...
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Buick Avenir

The new Avenir subbrand first began arriving in dealerships in September, with the arrival of the redesigned Buick Enclave crossover. The subbrand adds a bolder grille, flashier wheels, and a plusher interior that is purified with a cabin-air ionizer. Avenir will filter down through Buick’s...
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Cadillac Super Cruise

Beginning this fall, the 2018 Cadillac CT6 will offer a system called Super Cruise. The semi-autonomous car will join the ranks with Tesla and Mercedes-Benz. The system in the CT6 watches the driver through an infrared camera on the steering column. ...
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Buick Regal

GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon...
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Automated Driving

Ford and GM are at the top of the field of 18 companies that includes traditional automakers, as well as suppliers and tech companies, that are leading development of automated driving. A Colorado-based research firm ranked companies on several categories including: vision, technology, product capability...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

July 2017 Recall Update

Special Coverage 12313D: Engine Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
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June 2017 Recall Update

Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated for a revision to the piston...
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April 2017 Recall Update

Safety Recall 13036C: Brake Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010 Pontiac G6, and 2007-2010 Saturn...
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March 2017 Recall Update

Safety Recall 15438-02: Front Passenger Air Bag Inflator: The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam, Saipan, US...
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February 2017 Recall Update

Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid with the service procedure. The recall affects certain 1997-2003...
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January 2017 Recall Update

Safety Recall 14187D: Front Safety Belt Anchor: The recall has been updated to reflect a revision to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook.  Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles...
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December 2016 Recall Update

Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may submit a ZREG transaction with...
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November 2016 Recall Update

Noncompliance Recall 12212B: Turn Signal Lamp Outage Indicator Not Working: The recall bulletin has been updated to include a revision to the service procedure section.   Special Coverage 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure,...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month

The owner of a 2007 Pontiac Montana visited their local dealership to have a loud, knocking noise under a hood of the van diagnosed and resolved. The van has just over 149,000 miles on the odometer. Just one month and 1,000 miles prior, the vehicle...
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Reject of the Month

Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case.  An up assembly is a currently available assembly/unit/kit that contains...
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Reject of the Month

-------------------------------------------------------------------------------- Error Code 231: Repeat Repair. The same labor code 91xxxxx was found on job card xxxxx Error Code 118: A duplicate of transaction 123456789012 was previously submitted with labor code 91xxxxx Error 243: Reject 118 cannot be authorized and must be corrected -------------------------------------------------------------------------------- While performing a job card review...
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Reject of the Month

-------------------------------------------------------------------------------- Error 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent Self Authorization. -------------------------------------------------------------------------------- A...
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Reject of the Month

Error code 073: Total Other Labor Hours exceed the allowance for labor code xxxxxxx.  Error code 240: Reject 073 is beyond Service Agent Self-Authorization limits. The owner of a 2014 Chevrolet Silverado visited their local dealership with a concern relating to the front u-joint, noting that the...
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Reject of the Month

Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
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Reject of the Month

A warranty transaction for a battery replacement was submitted for payment in October, 2016. The job card stated that the owner of a 2014 Chevrolet Corvette was unable to start the vehicle. The advisor also noted that the radio screen was cutting in and out...
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Reject of the Month

The owner of a 2016 Buick Envision had a concern with a vibration at speeds of 60 mph and higher. The dealership service technician installed the pico scope, test drove the car and found excessive tire vibration. After balancing and test driving the vehicle a...
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