Bulletin 18-NA-180 provides detail on the High Voltage Battery Exchange Process and Transaction Submission Information.  Lithium-Ion batteries must be obtained through a GM authorized Battery Service Center (BSC) for all repairs, and pre-approved through the Technical Assistance Center for full battery packs on restriction. Once TAC...
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The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the dealership’s empowerment. Submitting a transaction for GM Authorization is formerly referred...
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The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”, it is limited to defects in materials and workmanship, it...
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It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements. A good place to start is making sure your job cards contain the basic necessary requirements. The Warranty Administration Resource Center App contains...
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The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed prior to April 1, 2018;...
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The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the Global Warranty Management User Manual, but may not have...
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All customer reimbursements require a rationale in support of the claim and entry of a logical explanation in the complaint/cause/correction field of the transaction, including the customer’s description of the event that caused the out of pocket incident.  Dealers may reimburse an owner and submit a...
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Goodwill Tools to Increase Customer Satisfaction: General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate, to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that...
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Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global Warranty Management with the transaction...
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In March GM announced the separation of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC HD FST GLC.   ...
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Medium Duty Dealers automatically received a one-time labor rate increase on March 1, 2021. The increase is in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately effective and only applies to warranty payments...
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Dealerships that did not meet the Q4 training threshold of 90% have received a self-authorization empowerment restriction for OLH and Repeat/Pyramiding Repairs, effective with job cards dated February 4, 2021. Transactions requiring one or both of those authorizations must be submitted with GM Authorization for...
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Recognizing that low technician training can contribute to customer dissatisfaction and warranty waste, GM is continuing quarterly STS thresholds that dealers must achieve to maintain self-authorization empowerment with claims involving OLH and repeat repairs. Dealer Total STS must be at or above 80% at the...
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When a customer vehicle concern results in a manufacturer repurchase from the customer, the dealership administers the repurchase closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers...
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When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used with claim submission as opposed to using the...
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The required number of technicians per service area has been updated for 2021. The following service areas now require two technicians to meet their STS requirement for the year: electrical/electronics, brakes, engine performance, and mechanical/electrical body repair. The increase has been put in place so...
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GM is expected to begin building the electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of...
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GM anticipates building certain 2021 light-duty full-size pickup trucks without a fuel management module in response to the global semiconductor chip shortage. The lack of active fuel management/dynamic fuel management module means that affected models, equipped with the 5.3L EcoTec3 V8 engine, both 6-speed and...
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The global shortage of semiconductor chips prompted the idling of the car assembly plant in Lansing, MI from mid through late March. Vehicle lines affected by the shutdown include the Chevrolet Camaro and Cadillac CT4 and CT5. While GM intends to make up as much...
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California has taken first place on the scorecard of state transportation electrification released by the American Council for an Energy Efficient Economy, a nonprofit research and advocacy group based in Washington DC. California is followed by New York, DC, Maryland, and Massachusetts. GM has announced...
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GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s 10-speed automatic transmission used in...
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The all new 2022 Bolt EUV is Chevrolet’s newest addition to the small SUV segment. The new model will be the first Chevrolet vehicle to offer Super Cruise, the hands-free driver assistance system for enabled roads. The Bolt EUV and the redesigned 2022 Bolt EV...
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Cadillac’s future electric flagship sedan, the Celestiq, is expected to go on sale in 2023. The model will have fully customizable experiences for each occupant, including a full glass roof that allows adjustable levels of transparency for each of its four quadrants. Both the driver...
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GM is launching a commercial electric vehicle business called BrightDrop. It’s first customer is FedEx Express with an anticipated build of about 500 EV600’s. The BrightDrop brand will offer electric products, software, and services. Products include the commercial van, the EV600 and an electric pallet...
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Safety Recall A202307261-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles.  Safety Recall A202307262-01 Loss of Brake Assist: The recall bulletin has...
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Special Coverage N202302720-01 On Track Performance Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating or...
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Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced power mode condition when driven on a track at sustained high speeds...
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Safety Recall 49151-01 Takata Air Bag Inflators: The recall affects all 2007-11 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, 2009-11 Chevrolet Silverado 2500/3500, and GMC Sierra 2500/3500 vehicles that are or have been registered in states...
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Safety Recall 14457D Rear Toe Link Adjuster Jam Nut Torque: The service procedure section of the bulletin has been updated. The toe links will only be replaced instead of inspected with the revision. Certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4X vehicles are included in...
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Special Coverage N182202780-02 Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been updated to reflect a revision to the models included within the program. The special coverage covers involved vehicles for a period of 10 years or 150,000 miles, including the...
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Safety Recall 17167-02 Loss of Power Steering Assist: The recall that affects certain 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections.  Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage bulletin...
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Safety Recalls 14491I, 14735H, 15406H, 15815-07, 15816-07, 17478-03, and 18015-03 Front Passenger Air Bag Inflator Module: The recall bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect...
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Error Code 852: Supporting data is invalid for transaction requiring SPS Warranty Code  Engine Control Module Reprogramming on a XT5, Brake System Control Module Reprogramming on a Tahoe, and Radio Control Reprogramming on a Silverado all have something in common, the requirement of a valid SPS...
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Error XXX: Customer Signature (or Service Management Signature) Not Present on the Job Card Error XXX: Mileage out is Not Recorded on the Job Card  Error XXX: 3 C’s Documentation does not Support Diagnostic Time Are you scratching your head wondering why you have never seen any of...
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Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017 Cadillac Escalade took their vehicle to the service department with an intermittent noise concern from the rear...
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Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has...
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Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed?  At that time GM coached and counseled dealers and enabled them to review the transaction data...
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Error Code 160: Labor Code 1443144 is not valid for damage code 36142. A 2020 Chevrolet Silverado was delivered to the dealership with transportation damage to the right-side rocker panel. The panel was dented below the rear door.  The vehicle was delivered STI on 10/7/2020 at 12:50...
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Error Code 10: The warranty is restricted for restriction reason BT on VIN. The owner of a 2014 Chevrolet Cruze was experiencing a check engine light and reduced engine power concern with their vehicle. There was also a lunging feeling when coming to a stop.  The technician...
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3 C's: Review of recent Mail Out Reviews have shown that 3 C’s continue to raise issue with GMAS (GM Audit Services). Documentation that is not supportive, incomplete, or simply missing is subject to debit. Additionally, instances where documentation is not transferred from the shop...
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