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Latest GM Warranty News

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Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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More Latest News

Pre-Repair Authorization Program Expanded

The Pre-Repair Authorization program expanded on October 1, to include two additional components.  The following two components have been added to the PRA function of the Certified Service Mobile Toolbox (CSMT) App:  Steering Wheel Replacement: Labor Operation 7440130 Interior Trim - Front Side Door Trim Panel Replacement: Labor...
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One Dealer's Audit

Occasionally we hear from dealers who have been through an audit and they inform us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back for were the following: Add-On Repairs...
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Battery Policies

Batteries replaced during the bumper-to-bumper warranty are covered for the remainder of that warranty, or 12 months, whichever is greater. To assure that there is no confusion with the ACDelco Consumer Replacement battery warranty, the warranty tag from the battery being installed must be removed...
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Vehicle History Files

A vehicle history file that contains all service events including, warranty, transportation claim, pre-delivery, customer pay, internal, and body shop repair job cards, is a requirement spelled out in the Policies and Procedures manual. There are three types of history files that are acceptable: A physical...
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Pre-Repair Authorization

Bulletin 18NA306 provides the service team with information on when and how to submit a PRA and detail on how to use the new Certified Service Mobile Toolbox (CSMT) app. The app must be used to process PRA requests. The free app can be downloaded...
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LTG FAQs

A new Frequently Asked Questions section has been added to the Labor Time Guide. This FAQs section is found in the Preface tab. Below are some of the answers to the questions posed: The Labor Time Activities group is responsible for warranty repair time studies and Pre-Delivery...
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Educating the Team

On a fairly routine basis we are challenged with policy and bulletin updates/revisions, as well as the new information coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest...
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Correction!

After the August edition of the Warranty News went to print, an update was published within Bulletin 18-NA-355 and 19-NA-121. The bulletins both address a shake and/or shudder during light throttle acceleration between 25 and 80 mph on various model years, makes, and models. In...
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GM Warranty Tips

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Attachment Reminder

Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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More Tips

Maxis App

Have you noticed on your Service Agent Analysis Summary Report that the dealership’s Field Action Completion is low? Go to the Maxis app, found in the App Center, to access the Dealer Report List for Field Action Management. The tools located within the app can...
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Navigation SD Card

Vehicles equipped with radio RPO IOU or IOT require a Navigation Map Data SD card to operate. At PDI, verify that the SD card is inserted correctly in the card slot and confirm the systems functionality by pressing the navigation icon on the radio. Tip:...
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Warranty Blocks

A Warranty Block may be applied if a title has been branded as salvage, junk, totaled, etc. If a block appears in IVH the only services that may be provided include: safety, non-compliance and emissions recalls, special coverage adjustments, emission control systems warranty, GM Maintenance...
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FAST Portal

Fundamental Automotive Systems Training (FAST) is an easy-to-navigate site within GlobalConnect that provides information on five major automotive systems including, powertrain, chassis, electrical, interior, and safety. The site provides links to videos, articles, and other resources that can help those that are new to the...
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WPC

The Warranty Parts Center bulletin, 99-00-89-019, has been revised to include the 2020 model year, and to update the shipping process sections. For parts exceeding 100 lbs, or are oversized, the Central Transport Bill of Lading form specifies class 70 (car parts, accessories, engines) with...
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Corvette and Camaro Maintenance

The Chevrolet Complete Care Maintenance Program has increased the reimbursement ceiling for the 2019 model year Corvette and Camaro. The change is due to the change in Mobil 1 ESP formula oil. Maintenance on 2019MY Corvette vehicles with engine RPO LT1, LT4, and LT5 with...
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General Comments

In Global Warranty Management the general comments section should be used to communicate with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the field to provide quick verbiage about what the...
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Variable Diagnosis

If time spent diagnosing the vehicle extends beyond the published allowance, the technician must punch off diagnosis and punch on OLH. n ...
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Featured Warranty Training Video

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Special Coverage Repairs

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Maintenance Programs

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Goodwill Tools

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Warranty Coverage

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CBG CPO Warranty Coverge

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Servicing Vehicles From Canada

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Emissions Warranty Coverage

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Empowerment

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Warranty Columns

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Wiring Repair Labor Operations

Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101

Accuracy

Take a moment to think about the last time you made a computation or entry error in your checkbook resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a...
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Strategy Based Diagnostics

GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to understand and verify the customer’s...
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Did You Know?

Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or,...
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Product Field Action Working Capital Assistance Program

The Working Capital Assistance Program was announced in October 2016 as a means of providing financial support to dealers for used vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available.  In the first...
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The Fundamentals

There are certain aspects of warranty that are critical to the process, aka the foundation. Without a strong foundation, the “life” of the warranty transaction may be brief, whereas a solid foundation helps set the transaction up for success from its inception. The following “tips”...
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Cores

GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate and all fluids...
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Emissions

Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light on the dash. When the check engine...
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Bulletin Updates

Several important warranty and service bulletins have recently been revised. As with service technical bulletins, always be sure to reference the most current version.  The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most current version of the Service...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

Squeak and/or Clunking Noise:

Bulletin 18NA183 addresses a squeak and/or clunking noise from the rear of the vehicle and applies to certain 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks, and 2019 Silverado LD and GMC Sierra Limited trucks. The noise is either the result of debris getting...
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Clunking Noise

Certain 2007-2019 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks may have a clunking noise coming from the rear suspension leaf spring area of the truck. The condition is resolved by re-torquing the joints of the leaf spring assembly. Refer to bulletin 09-03-09-001.   ...
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Navigation SD Card

It is the dealer’s responsibility to make sure the SD card is present at the time of New Vehicle Inspection, and if it is not, it should be noted on the ePOD. Navigation SD cards that are discovered missing during the New Vehicle Inspection should...
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Swapping Parts

Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly accounted for in the event...
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Non-GM Part

DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
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Modifications

The New Vehicle Limited Warranty does not cover damage or failure resulting from modification or alteration (e.g. suspension modifications/lift kits) to the vehicle’s original equipment as manufactured or assembled by General Motors. ...
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10-Speed Auto Transmission

The 10L80 and 10L90 automatic transmission are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the...
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GM Bed Liner Repairs

Repairs to the spray-in bed liner are categorized by either a small or large repair. The size of the damage determines how the repair procedure should be performed. Most large repairs, repairs involving an entire panel or tailgate, require specialized equipment and need to be...
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Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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More Industry News

Sierra AT4

The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim is available on the...
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Diesel Pickups

The Duramax diesel versions of the Silverado and Sierra trucks are being shipped to dealers after a several month delay. The delay was a result of emissions certification that took longer than expected. As a result, the trucks are being launched as 2020 model vs...
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Detroit Auto Show

The home of the Detroit Auto Show has a new name - the TCF Center. TCF Bank bought the 22-year naming rights to the convention hall for $33 million. The deal also removed the Cobo name from the building, named after the 1950’s Detroit mayor,...
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2020 Corvette Stingray

The mid-engine Corvette Stingray will be built this year in Bowling Green, KY. The starting price of the new model, equipped with an 8-speed dual clutch automatic transmission, is approximately $1,000 more than the previous model, with an automatic transmission. The starting price of the...
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Rearview Visibility

Federal mandates for rearview visibility and the rapid development of a market for advanced driver-assistance systems has fixed the role of cameras in current and future vehicles. Global supplier, Magna, was one of the first to provide cameras for automotive visions systems, with a contract...
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Parts Processing Center

GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
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Virtual Advisors

Virtual service advisor technology provides digital products based on artificial intelligence. It allows its human advisor counterparts to focus on working more efficiently with service customers. The virtual advisor kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance...
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Temp Workers

GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

October 2019 Recall Update

Special Coverage N182188250-01: Loss of Continuity in Accelerator Pedal Position Sensor Circuit: Certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles are included in the special coverage that addresses a condition that affects the electrical connection to one of the vehicle’s accelerator...
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September 2019 Recall Update

Safety Recall N182182760-03: Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement. Vehicles included in the recall include certain...
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August 2019 Recall Update

Safety Recall A182202370-04: Lower Control Arm Weld: The recall bulletin was updated to include a revision to the warranty information section. The recall affects certain 2017-19 Chevrolet Trax vehicles. Dealers are required to inspect all lower control arms using a gauge tool to determine if...
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July 2019 Recall Update

Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300: Fuel Tank Sending Unit: Approximately 44 vehicles are involved in the...
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June 2019 Recall Update

Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software becomes available, additional model years will be released.  Safety...
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May 2019 Recall Update

Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion. The special coverage covers the condition for...
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April 2019 Recall Update

Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and GMC Canyon trucks. Dealers are instructed...
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March 2019 Recall Update

Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles.  Special Coverage 15114A: MIL Lamp On/Glow...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month - October 2019

Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty, as the vehicle...
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Reject of the Month - September 2019

Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards reviewed in a long time,...
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Reject of the Month

SPS Code Validation II - The Reject of the Month article in the July edition of the Warranty News provided an introduction to the three error codes, 850, 851, and 852, associated with SPS validation in Global Warranty Management. To date, the error codes continue...
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Reject of the Month - Error code 850, 851, 852

Error 850: SPS code mismatch on adjustment claim. Error 851: Number of days between event date and repair completion date is excessive. Error 852: Supporting data is invalid for transaction requiring SPS Warranty Code. These three error codes have been established to coincide with GM’s release of the...
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Reject of the Month - June 2019

A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year.  Since the pads were purchased prior to April 1, 2018, the warranty coverage is Limited...
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Reject of the Month - Warning 122

Warning 122: This transaction was reviewed by a GM Service Manager and rejected. The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed to register correctly. To address the...
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Reject of the Month

Rather than focusing on a specific reject for a specific repair scenario, this month let’s take a look at a few of the common reasons why warranty transactions are non-compliant. By doing so, we will hopefully bring common issues to light and promote compliance with...
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Reject of the Month - Error code 067, 068, 072

Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation.  If you submit a transaction with...
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