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Latest GM Warranty News

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Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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Upcoming Changes

PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process, as well as the...
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Authorization to Perform Repairs

Every warranty job card must have a customer signature prior to any repairs being performed. The job card must also include a statement that contains the phrase “Authorization to Repair” with the customer signature line. If the customer is not available to sign, service management...
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Certified Service Instant Value Certificate

The Instant Value Certificate Program has been launched and is only available for a short period of time. Dealerships are able to offer up to a $30 instant discount (based on increments of $10) on service to select customers. The program provides the dealer with...
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Air Conditioning Season

The following are some quick tips/reminders to make sure the warmer months stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
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Courtesy Transportation Program Guidelines

The Chevrolet Buick GMC Courtesy Transportation program’s stated objective is, “To allow customers the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in a no-pressure, hassle free environment.”...
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The Cause of Failure

Cause of failure continues to be a struggle for many warranty administrators. This topic comes up at virtually every workshop we do. The struggle is trying to match a four-digit cause code to the technician’s written cause of failure that is supposed to be stated...
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More on Attachments

In our January warranty newsletter we wrote about documents that must be attached to transactions, with the focus on transactions that require GM authorization. The Warranty Support Center has reported that the most frequent reason why a transaction is returned to a dealership is because...
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Avoiding Add On Repair Flags

Your add-on repair percentage is a closely watched number. A high add-on repair percentage can be a reason for an audit. Knowing that it is important to maintain a lower percentage, some dealerships are trying to keep their percentage down by manipulating the system. Below...
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GM Warranty Tips

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GlobalConnect Shortcuts

"My Shortcuts" appear on the right side of the GlobalConnect home page. Your top 15 applications will appear in the shortcut panel. To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the GlobalConnect...
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Serial Numbers

Dealers that are required to contact the PQC prior to assembly replacement are required to attach a copy of the job card and the Assembly Repair/Replace worksheet to the transaction. If applicable, the flush code must be entered in the Flush Code field of the...
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Battery Part Numbers

Bulletin 15-06-03-002 has been updated to include information on providing feedback and also details within the battery part number, CCA, and battery type table. Feedback should be submitted to the parts catalog using the Contact Us link within the EPC Help tab when questions arise...
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Cadillac Moments Goodwill:

The Cadillac Moments Goodwill Tool is an exclusive resource used to assist in resolving unique customer concerns. Labor operation 0600425 has been created for use by the dealer for goodwill purposes, either inside or outside of warranty, to resolve customer inconvenience or dissatisfaction with their...
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New Vehicle Damage - Delivery Receipt:

Both the service agent inspector and carrier driver are required to sign and date the EPOD/Delivery Receipt if the vehicle is delivered during regular inspection hours. A valid damage code must be applied when damage is found on the vehicle. Comments or remarks alone on...
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New Vehicle Damage - Inspection

Begin inspection of a new vehicle at the driver side front quarter. Work in a counter clock wise fashion to the rear of the car, then the passenger side and on to the front end. Complete the inspection by looking under the hood and finally...
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New Vehicle Damage - Damage Code

The first two digits of the damage code represent the area of damage (e.g. damage area 27 = hood, damage area 58 = radio speakers). The type of damage is represented by the third and fourth digit of the damage code (e.g. damage type 04=dented,...
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Odometer Less Than Previously Reported

Service Agent Self-Authorization Code M is necessary on a transaction when the actual odometer reading on a vehicle is less than the previously submitted and paid transaction. Authorization must be applied by service management prior to transaction submission or after the first reject. Mileage error...
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Transaction Adjustment

A partial debit or the addition of parts, labor, or net items to an accepted transaction is performed by making a transaction adjustment. Adjust the appropriate field and resubmit the transaction for the total accurate amount to be paid. The only fields that can be...
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Featured Warranty Training Video

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Fluid Leak Analyze

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Consumer Part Warranty

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Registering Service Agent Installed GM Accessories

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PDI Accessories 0590032

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Customer-Purchased Parts and Accessories

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Battery Transaction Requirements

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Warranty Briefs: Warranty Battery Replacements

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Add On Repairs

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Warranty Columns

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Wiring Repair Labor Operations

Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101

Warranty Administration Resource Center

The new Warranty Administration Resource Center application in GlobalConnect has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages.  All of the tools you were accustomed to in the Dealership Policies, Procedures and Manuals page...
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Transportation Damage Notes

All vehicles designated for delivery to the Service Agent’s facility, regardless of vehicle condition, must be accepted. Any questions or concerns must be directed to the DBC only. It is highly recommended that digital photographs of damaged areas are taken to support a claim, and when...
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GM Authorization

When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment. Remember, if...
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Lucky 7 Service Conquest Program

Lucky 7 Service Conquest Program - Periodically GM will announce special service offers that must be administered for payment through Global Warranty Management, typically using transaction type ZSSP, Special Sales Programs. A ZSSP transaction type indicates an owner loyalty type promotional program that is designed...
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Straight Time Labor Operations

Certain labor operations in the Labor Time Guide will not have a published base time displayed. These labor operations are called Straight Time labor operations. With repairs that display ST in the LTG, technicians should document all of the steps taken to support the repairs...
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Tire Replacement

Tires are covered under the bumper-to-bumper warranty when defective. They are not covered if they are simply worn or damaged by other means, unless the service agent is instituting a Customer Enthusiasm transaction.  To initiate a warranty action, a Pre-Repair and a Tire Authorization form must...
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Administrative Allowance

Certain components and/or services are eligible for an administrative allowance. The manner in which these allowances are submitted was updated in October, 2016. Prior to October 2016, administrative allowances were claimed in the labor time format (e.g. 0.2 hrs) vs the updated dollar amount format...
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Policy Evaluation Tool

The “new” PET was officially launched on April 20, 2017. Over the past several months, most dealerships have had the opportunity to use the new tool on at least one Policy Decision transaction. The following are tips and reminders associated with the use of the...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

OEM and Reman Engine and Transmission Identification

Bulletin 06-00-89-031 has been updated to include the 2017 through 2019 model years. The bulletin provides dealers and retailers with the tools to find engine and automatic transmission/transaxle identification information for OEM built service engines, manufactured for GM service engines, and re-manufactured for GM service...
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Product Assistance Claim

The PAC Team within the Global Connected Customer Experience Contact Center is responsible for cases where the customer alleges that a vehicle defect resulted in injury or damage. All PAC cases are thoroughly reviewed during the investigation process to determine if there is any indication...
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PAC Courtesy Transportation

If requested by the customer, GM may offer rental transportation while an investigation is being performed for a Product Assistance Claim. The rental claim submission process varies depending on the investigative outcome. Bulletin 13-00-89-010 contains the specific labor operation and details for the rental scenarios. ...
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Non-GM Engine Calibrations

Bulletin 09-06-04-026 has been revised to include the 2018 model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. Service management must be involved in...
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PQC Assembly Replacement Process

Bulletin 16NA338 was recently updated with the latest version, including the 2019 model year. Dealers required to contact the PQC prior to engine or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed...
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Outside Review Mirrors

Outside rearview mirrors are covered under the New Vehicle Limited Warranty for any manufacturing defect both in function and finish. Replacement for finish stone chips, marks, and scratches is not covered. Finish fading, chrome flaking/peeling, or delamination not as a result of road hazards or...
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EL-50313 Update

Prior to testing a battery, confirm that the EL-50313 tester is up to date. An update was released in September 2017 that was to be completed by November 20, 2017, with software version 192-675P. Unfortunately, there are still transaction submissions rejecting for battery replacements with...
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3.6L Colorado/Canyon ‘18MY

Critical engine failure may occur if the oil filter insert is not retained, positioned properly, or appropriately seated after the performance of an oil change service. Ensure technicians are aware that the oil filter insert must be retained in its proper position and appropriately seated...
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Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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More Industry News

Buick Envision

Starting with the 2019 model year, Buick vehicles will no longer have the brand’s name badge in North America. The first model with the change is the 2019 Buick Envision. Buick states the reason for dropping the Buick is consistency across market places. Market research...
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2019 Sierra

The 2019 GMC Sierra has been redesigned with bolder styling, more luxury amenities, and weight savings of up to 360 pounds compared to the current model. The high-end SLT and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate...
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Cadillac XT4

Cadillac is entering the compact crossover market with the XT4. Cadillac anticipates that the XT4 will attract young, affluent buyers in the US and China, that will become life-long customers of the brand. The youngest group of designers styled and engineered the XT4, creating a...
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Refrigerant Certification

Under the EPA’s new restrictions, dealerships must have at least one technician certified to handle automotive refrigerants. Under the new rule that took effect on January 1, 2018, selling refrigerants to an uncertified technician, or handling them as an uncertified technician, could constitute a violation...
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Border Crossings

Authorities are planning to put US Customs and Border Protection officers on Canadian soil to clear shipments there rather than at US ports of entry, and vice versa for Canadian officers. This effort will speed cross border trade by pre-inspecting cargo at factories and other...
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Buick Envision

Buick is lowering the starting price of the Envision by $2,000 to increase sales and provide owners of the entry level Encore an easier transition to the larger crossover. The 2019 edition is being refreshed with an updated grille with a winged emblem and new...
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Display Screens

The auto industry is working to make cockpit touch screens bigger, brighter, more colorful, and responsive to the touch. Larger icons will also make it easier to touch without looking away from the road. In some cases, the touch screen takes up more real estate...
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Mixed Materials Strategy

GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing panels (doors, hood, and tailgate) are made of aluminum, while...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

May 2018 Recall Update

Safety Recalls 14491H, 14735G, 15041-04, 15043-04, 15406G, 15438-06, 15815-06, 15816-06, 15817-05, 15826-05, 17009-03, 28810-04, and 28811-04 Takata Air Bag: The $50 dealer completion bonus for the replacement of Takata air bag inflators remains in effect through April 30, 2018. To qualify for the bonus, the...
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April 2018 Recall Update

Recalls 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 17009, 28810, and 28811: Takata Air Bag Completion Rate Improvement Program: The Takata Air Bag recalls have been updated to extend the $50 completion bonus through March 31, 2018. The bonus remains in effect...
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March 2018 Recall Update

Noncompliance Recall 15176E: Sunroof Switch Compliance: The recall has been updated to include revisions to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim...
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Recall Summary Update

Safety Recalls 14491F, 14735E, 15041-02, 15043-02, 15406E, 15438-04, 15815-04, 15816-04, 15817-03, 15826-03, 17009-01, 28810-02, and 28811-02: Takata Air Bag Completion Rate Improvement Program: The National Highway Traffic Safety Administration (NHTSA) is overseeing efforts to help improve for the Takata Air Bag Recall. In October 2017,...
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January 2018 Recall Update

Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture over time, creating excessive internal pressure when the...
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December 2017 Recall Update

Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The recall affects certain 2008-2012...
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November 2017 Recall Update

Safety Recall 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 28810, and 28811: Takata Air Bag: The recall bulletins that address the air bag assembly on certain 2003-2010 Pontiac Vibe, 2006-2011 Saab 9-3, 2006-2009 Saab 9-5, 2008-2009 Saturn Astra, and 2007-2008 Chevrolet Silverado...
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October 2017 Recall Update

Special Coverage 14264B: Evaporative Emission Canister Vent Solenoid Valve: The special coverage has been updated to provide a revision to the warranty transaction information section. The special coverage applies to certain 2012 Cadillac CTS and Chevrolet Camaro vehicles. Involved vehicles are covered for 10 years...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month

Error code 81: Base Labor Hours Exceed the Allowance for Labor Code 9102934.Error Code 243: Error 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The...
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Reject of the Month

A new 2018 Chevrolet Camaro was delivered to a dealership in the southwest with green overspray over the entire vehicle. The carrier noted on the delivery receipt that the vehicle was inspected prior to loading and found to have overspray from the rail car. While...
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Did You Know

You can get your copy of Warranty Newsletter via email 7-10 days sooner! That’s right, when we submit this newsletter to the printer to begin the 7-10 day print and fulfillment process, we also email it directly to our subscribers who have logged into our...
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Reject of the Month - Module Reprogramming

Error 066: Labor code xxxxxxx is restricted and requires GM authorization. The owner of a 2017 Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that he was unable to...
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Reject of the Month - Rust Through Perforation Repairs

A dealer performed a rust-through perforation corrosion repair on a 2013 Chevrolet Tahoe. The left rear quarter had a very small hole through the panel above the wheel well. To correct the condition the body shop removed the damaged section of the panel, installed a...
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Reject of the Month - Mail Out Review

We have noticed another round of MOR arrived at dealerships in late November. As in the past, dealers that received the MOR were asked to send in, on average, 10 job cards with supporting documentation. The job card selection is historically trend focused, meaning specific...
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Reject of the Month

The owner of a 2015 Chevrolet Colorado experienced a loss of power steering while driving. During vehicle diagnosis, the technician identified that the concern was addressed within Document ID 4423558.  The technician followed the repair procedure identified in the document, including installation of the torque sensor...
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Reject of the Month

Error Code 803: The number of days and distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles that was currently involved...
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