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Latest GM Warranty News

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Spring Clean Up

It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.  Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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The U-Courtesy Transportation Program

The U-Courtesy Transportation Program provides Chevrolet, Buick, and GMC dealers the flexibility to use select used vehicles to take care of their customers. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. The program has been extended to...
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CSMT App Enhanced

A new version of the Certified Service Mobile Toolbox (CSMT) app is available for download. The app will automatically update if your device is set to “automatic updates,” if not, the update may be performed manually in the App Store (Apple) or Google Play Store...
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CPO Chevrolet Buick GMC Program

The Certified Pre-Owned program for Chevrolet, Buick, and GMC vehicles provides a 12 month, limited base warranty. This warranty also increases the Powertrain coverage to 6 years or 100,000 miles. To certify a vehicle, it must go through a 172-point inspection and repairs found during...
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Labor Time Guide Request for Review Process

GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can be...
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Other Labor Hours

When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Acceptable clock time is electronic or using the peel and stick cards. It is...
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Customer Concern Verification Sheets

There is no question that one of the most important aspects of a service advisor’s job is getting a solid, detailed, and accurate customer concern. Having said that, it isn’t always an easy task.  Technicians rely on service advisors to listen to the problems the customer...
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Preventing Battery Debits

A battery claim may pay initially, but can be debited later if diagnostic and clerical procedures aren’t followed correctly. Often the debit is due to not testing the battery with the correct CCA rating. To verify the correct CCA rating for a specific vehicle, technicians...
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Battery Maintenance Report

On January 1, 2021, dealers began the new process of referring to the Battery Maintenance Report, located in the Dealer Maxis application within GlobalConnect to identify vehicles in dealer inventory that require attention.  The report identifies the specific vehicles in inventory that require a Battery Charge...
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GM Warranty Tips

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Attachment Reminder

Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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OLH Empowerment

Empowerment levels for “E-Exceeds OLH Limit” have been reclassified in GWM. The reclassification affects existing and historical empowerment records. Empowerment Level 3 allows for up to 0.5 hrs OLH, Empowerment Level 4 allows up to 1.0 hr OLH, Level 5 allows up to 2.0 hrs...
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Field Action Parts

Policy update with the release of the July 2022 version of the Service Policies and Procedures Manual: Article 7.2 Disposition of Defective Material: Service agents may scrap field action parts upon receipt of claim payment unless a return request is received. As a reminder: Warranty...
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Job Card Reprints

When utilizing reprints, dealers must retain the original hard copy with customer signature at the time of original write up. A signed reprint without the original job card is non-compliant. In the case of lost or damaged original job card, the reprint must be signed...
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Damaged in Transit (DIT): Concealed Damage

Concealed damage is damage that is not detectable (such as the undercarriage, inner sides of tires, wheels, transmission-oil pan, wheel liners, etc) during an initial inspection.  ...
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Damaged in Transit (DIT): Pre-Repair Authorization

Pre-Repair Authorization is required with cases involving two hours or more of metal repair hours to welded panels (e.g. roof) or one hour or more of frame repair. ...
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Damaged in Transit (DIT): Structural/Non-Structural

Structural areas include the roof, hinge pillar, pillar post, windshield pillar post, and rocker panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage is found...
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Over The Counter (OTC)

The warranty terms for service replacement parts sold over the counter is 24 months, parts only, from date of sale by the dealer. Parts P&P Article 1.1.1 ...
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Replacement Parts and Accessories

The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a GM dealership. Subsequent replacements under this warranty...
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Featured Warranty Training Video

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Service Management Approvals and Authorizations

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Confirm Powertrain Coverage

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Most Common Warranty Deviations

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The Policy Evaluation Tool

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Battery Transaction Requirements

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Electronic Exchange

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Sublet Repairs

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Authorizations and Attachments

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Warranty Columns

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I’m Just a Warranty Claim

There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting. The service advisor...
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More From Warranty 101

R-1234yf and Missed Revenue

When servicing vehicles with R-1234yf, dealers must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. Additionally, the Warranty Code from the bottom of the printout must...
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Part Return Notification

The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or plant for analysis.  A...
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Warranty and the Technician

The warranty administrator is responsible for accurately coding and submitting a warranty transaction, while the technician is responsible for repairing the vehicle. Furthermore, the technician has little to no responsibility when it comes to warranty, right? Wrong. The technician and the service team play an...
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Job Card Write-Up and Final Closeout

Service Policies and Procedures Manual Article 6.2.1 states that all customer and vehicle information is to be completed accurately at the time of job card write-up and must include the following:  Job card open date indicating when the vehicle was received at the dealership. Date must...
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Dealer Aftersales Empowerment Portal

Dealer Aftersales Empowerment Portal: The Aftersales Empowerment Portal within GlobalConnect provides dealers with the ability to perform three different processes to help resolve customer issues. Access to the portal is based on the user’s GlobalConnect ID role access. The three available processes are as follows: Aftersales...
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Battery Reminders

Battery test codes are unique to each battery test – there are no repeat codes. The BAC, job card number, and VIN associated with the battery test on the GR8 or DCBS must match that of the transaction. Confirm that technicians are entering this information accurately....
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Policy Evaluation Tool

Dealers are required to use the Policy Evaluation Tool once a decision has been made that a policy decision is appropriate for a customer’s out of warranty repair, or the customer has requested policy consideration for an out-of-warranty repair.  GM has empowered dealers with the ability...
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Proper Battery Testing

Battery replacement transactions that do not support battery replacement are debited. These debits will appear on the Transaction Summary Report and include a comment log of the debited transaction for further details. Keep in mind that there may be more than one possible reason for...
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Oil Consumption

The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes

R-1234yf

When servicing vehicles with R-1234yf, the technician must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. A copy of the printout is not required to be...
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The Midtronics GR8

The Midtronics GR8 is scheduled to be sunset at the end of 2023. Beginning 1/1/2024, the GR8 will no longer be acceptable equipment for warranty transactions. The Diagnostic Charge Battery Station, DCBS, is currently a recommended and approved tool for diagnosing warranty battery replacement. The...
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CSMT Pre-Repair Authorization

The newly restricted labor codes for components that require CSMT Pre-Repair Authorization went into effect on August 15. The newly added components include: drive motor battery charger cables, 2021-current MY front headlamps, and 2019-current MY Silverado 1500/Sierra 1500 lower control arms. The PRA must be...
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GSA Courtesy Delivery

When GM sells a vehicle to a Federal Government agency the dealer that is closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check...
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Warranty VCT's

GM has announced four virtual courses that offer process review and best practices to improve business results. The training seminars are suitable for those service managers and warranty administrators that have fewer than 2 years in their role, as well as those that are newer...
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Digital Manuals

Warranty Manuals are going digital for 2023 model year vehicles. Digital manuals support GM’s Zero-Zero-Zero vision and provide customers with the latest information in a searchable format. Warranty manuals for most vehicles will be available on the brands website, e.g. www.chevrolet.com or www.buick.com. For Chevrolet,...
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Cause and Correction

There are a few things a technician can do to help with getting the warranty claim paid and paid correctly. Clearly documenting the cause and correction associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment readings, etc. This detail allows the...
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Bulletin 17-NA-066

The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update reflects changes regarding warranty transaction processing and transmission cooler...
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Marketplace App

GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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Detroit Auto Show

This year’s auto show will include a new “Air Mobility Experience” featuring flight displays by six air mobility innovation companies. The experience will be hosted over the Detroit River in Hart Plaza and in Huntington Place September 14-25, will include hoverboard, jet suit, and electric...
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OnStar

All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all...
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OnStar

All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s included in the manufacturer’s suggested retail price of all...
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Super Cruise

GM plans to double its hands-free network to cover 400,000 miles of interstates and non-divided highways in the US and Canada starting later this year. That is up from about 200,000 miles of divided highways currently. The expanded mapping will roll out with Super Cruise...
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UVeye

GM has reported that it made an undisclosed investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect frame damage; a system that checks tire...
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EV Education

GM is expanding its EV education efforts with a training program for emergency personnel that will provide instruction and best practices on how to handle emergency situations with electric vehicles. The EV First Responder Training is designed to offer important information about battery electric vehicle...
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All Electric

GM aims to have a completely zero-emission light-duty lineup in North America by 2035 and has committed $35 billion toward autonomous and electric vehicles through 2025. Cadillac and Buick will go all-electric first, with a full transition by 2030. GM currently has four EVs available:...
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GM and Cruise

GM and Cruise will be the first companies in the world to run a commercial taxi service of self-driving cars in a major city. Cruise will use a fleet of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San...
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July 2016 Recall Update

Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates

September 2022 Recall Update

Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet Equinox and GMC Terrain vehicles may experience separation of one or more ball...
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August 2022 Recall Update

Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: The recall bulletin has been updated to reflect an updated QR code recording process. The recall affects certain 2015-16 Chevrolet Silverado 1500, Silverado 2500/3500, GMC Sierra 1500, and Sierra 2500/3500 trucks. Safety Recall N212356050-01 Driver Seat...
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July 2022 Recall Update

Safety Recall N20232425-02 Roof Rail Air Bag Inflator May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain 2015-16 Chevrolet...
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June 2022 Recall Update

Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail airbag (RRAB) inflators may contain a manufacturing...
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May 2022 Recall Update

Safety Recall N202308930-02 Rear Suspension Toe Link May Break: The recall bulletin has been updated to include a revised service procedure. The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles. Safety Recall N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The...
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April 2022 Recall Update

Safety Recall N212343881-03 High Voltage Battery May Melt or Burn: The bulletin has been updated to identify that the 80% SOC Advanced Diagnostic Software is available while the customer is waiting for their High Voltage Battery Replacement appointment, if it has not been previously completed...
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March 2022 Recall Update

Safety Recall N192261860-03 Tonneau Cover Retention: The bulletin has been revised as a reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado...
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February 2022 Recall Update

Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine may have a condition in which the ECM...
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Error 919

Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month

Reject of the Month - September 2022

Error 066: Labor Code xxxxxxx is restricted and requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted...
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Reject of the Month - August 2022

Error 073: Total Other Labor Hours Exceed the Allowance for Labor Code A warranty transaction was submitted to address a no start, no crank condition on a 2020 Chevrolet Impala with approximately 20,933 miles. Additionally, the customer noted that there were many different warnings on the...
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Reject of the Month - July 2022

Two different transactions with two different reject messages, both with the same result – missing attachments with supporting documentation. Interested in “tightening up” the time to process warranty transactions at the dealership? Or, do you, or your management team feel that transactions may be in Pending...
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Reject of the Month - June 2022

The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern.  The diagnosing technician found a tapping noise under the hood and DTCs P0300 engine misfire, and P0305 engine...
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Reject of the Month - May 2022

Error 073: Total Other Labor Hours exceed the allowance for labor code 4068290: A dealer performed diagnosis and repair on a 2020 Chevrolet Trax with a check engine light and loss of power on acceleration. The technician found that the turbo was malfunctioning and required replacement....
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Reject of the Month - April 2022

Error 861: Odometer Discrepancy Discovered An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification.  The service advisor opened a job card for the performance of the recalls with an estimate...
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Reject of the Month - March 2022

Error 228: Repeat Repair. Labor Code 4025130 on Job Card 12345 is Related to Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a...
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Reject of the Month - February 2022

Error 66: Labor Code X is restricted and Requires GM Authorization A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may be the front disc brake...
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