It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.
Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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The following articles are derived from jlwarranty's Warranty Administration Program. Start TrialLatest GM Warranty News
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The Cause of Failure
The cause of failure should contain a brief description of steps taken by the technician to determine the root cause of the customer’s concern and must support the repair performed. In other words, the technician determined that a specific repair was needed but how did...
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Restraint System Limited Warranty
The new Restraint System Limited Warranty provides for a 6-year, 72,000-mile warranty coverage beginning with 2022 model year vehicles. Coverage is for the seatbelt and airbag system. The Labor Time Guide will display a “R” coverage code for the applicable labor operations. This warranty is...
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Warranty Empowerment
Empowerment is the term used to describe a dealership’s ability to self-authorize certain warranty transactions, when needed. Certain transactions also have a dollar limit, or in the case of OLH, labor time limit empowerment. Generally, when you exceed your empowerment, your warranty transaction must be...
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Fluid and Air Conditioning Leak Analysis
The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant, but other...
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Wiring, Connector, and Harness Repairs
When using certain wiring repair labor operations, a Document ID number is required when submitting a warranty transaction. Wiring repairs will require the SI Document ID of the Harness Routing View, along with the grid coordinates (location) of the cause/repair. When connecting or repairing a...
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ZPTC Part Warranty
Most GM parts purchased over-the-counter or purchased and installed by a GM dealership carry a 24-month, unlimited mile warranty. The warranty transactions are ZPTC and ZPTI, respectively. Over-the- counter parts, with the exception of engines and transmissions, do not allow labor.
An over-the-counter part warranty, as...
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Tire Transactions - What is Not Covered
Defective tires are covered under the Bumper-to-Bumper New Vehicle Limited Warranty. They are covered entirely for 12 months; after 12 months, the cost of the tire, including the dealer’s allowed markup, is prorated. The prorate chart may be found in bulletin 20-NA-159 and in the...
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Subject to Inspection Deliveries (STI)
Some dealerships have encountered situations where the carrier delivers vehicles either just before the dealer’s normal business hours or just prior to the dealership closing and may not have the staff available to inspect the vehicles. The delivery receipt is signed Subject to Inspection, or...
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GM Warranty Tips
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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GM Supplied Parts
GM may directly supply the dealer with parts for repair of a vehicle. In such cases, the dealer is entitled to an appropriate handling allowance of what the dealer would have received if the part was ordered through GMCCA. Parts P&P Article 2.1 ...
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Parts Swapping
Although swapping of parts can be very useful from a diagnostic perspective, swapped parts must never remain on the customer’s vehicle. If it is determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved...
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Non-GM Parts
If a GM OE part is not available through GM, ACDelco Distributors or other GM Service Agents or approved sources when performing a warranty, policy, or any other vehicle service paid for in part or full by GM (excluding field action and emission repairs), pre-approval...
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2024 Acadia and Traverse
The PDI and Dealer Installed Factory Invoiced Option Add Time was omitted from the May 2024 LTG, but have been included with the June 2024 version. ...
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Top 5 Deviations
The top 5 deviations in a warranty review as noted on the Service Agent Self-Review Trend Analysis Report are as follows:
1.) No customer signature and/or missing service management explanation.
2.) Add on not pre-approved by service management.
3.) Improper documentation for OLH, ST not pre-approved by service...
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Authorization to Perform Repairs
The Authorization to Perform Repairs section of the Job Card checklist highlights acceptable signatures.
The customer signed the Authorization to Perform Repairs statement prior to work being performed.
If the customer authorization was captured on an Early Bird/Drop-off/Pre-Write Up form it must be attached to the job...
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Midtronics GR8
Effective October 1, 2024, the GR8 will no longer be approved equipment for testing batteries under warranty. Only a DCA or DCBS battery test result of “battery is bad” along with the respective warranty code will support warranty replacement of a battery. Bulletin 20-NA-132 ...
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Warranty Code
The warranty code on the printed battery test result slip is decodable by GM and captures critical information on batteries that require replacement. The complete code (no dashes or spaces) must be entered with the warranty transaction in the “Battery Tester Code” field of the...
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Featured Warranty Training Video
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Emissions Warranty Coverage
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Maintenance Programs
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Parts Warranty Coverage
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PET: Charging the Customer in Excess of Warranty Rates
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Warranty Parts Center
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Electronic Exchange
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The Policy Evaluation Tool
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Concern Not Duplicated
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Warranty Columns
There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting.
The service advisor...
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More From Warranty 101
Loaner Reimbursement
Loaner Reimbursement - The following policies are in effect when a dealer requests reimbursement for a loaner vehicle expense.
The number of vehicle loaner reimbursement days claimed must be justified by the warranty repair(s) performed. Vehicle loaner periods are to be based on actual time the...
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Service Technical Bulletin Updates
Several important warranty bulletins have recently been updated. As with Service Technical Bulletins, always be sure to reference the most current version.
The Required Operating Procedures – 8 Points Bulletin, 23-NA-154 (Version 3), has been updated to include BrightDrop models and to include the 2025 model...
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Policy Evaluation Tool
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net item expenses must be calculated...
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GM Approvals
The majority of dealer submitted claims can be processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply with Service Policies and Procedures. There...
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GM Authorization
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment. Remember, if...
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Process and Time Management
Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats.
For those responsible for warranty administration, pinning down service...
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Service Management Approval Requirements
There are four elements of a service management authorization:
Signature or initials
Date
Time
Explanation
Some situations require a separate authorization. A missing customer signature, add on repair, and warranty on a stock vehicle all require their own unique authorization. For example, if you have a job card that is...
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Car Bravo
In September 2023, GM announced that GMPP claims were no longer accepted through the Global Warranty Management System, previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim.
Warranty claims for repairs performed on...
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The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes
Emissions Options
The following are the emissions options for all 2024 model year GM vehicles:
FE9 - Federal Emissions: Vehicles that are registered in all states except CA, CO, CT, DE, ME, MD, MA, NJ, NY, OR, PA, RI, VT and WA.
YF5 - California Emissions: Vehicles registered in...
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Key Fobs
2024 Silverado and Sierra customers have the option to order two additional spare key fobs for a total of four. The standard two key fobs come programmed to the vehicle. Programming for the additional fobs is at the customer’s expense. Dealers are not to submit...
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STC
GM Service Technical College has announced the release of new high voltage courses:
18400.20W-R3 High Voltage Power Electronics Fundamentals
18400.10W-R3 High Voltage Battery System Fundamentals
18400.40W Electric Vehicle High Voltage Charging.
The courses are an hour each and are 2024 Future Silver Requirements on the EV Expert path.
...
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Labor Time Garage Videos
Three new short videos are available on the Video Resource Library on the Center of Learning. The short video series consists of updates from GM’s Labor Time Study Garage that highlight their processes and procedures. The videos are available by selecting the Video Resource Library...
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GlobalConnect
Service managers must ensure that technicians regularly log into their GlobalConnect account, update passwords and/or email address when required, to ensure that their accounts remain active. An account becomes inactive after 60 days with no activity. If the GlobalConnect account becomes inactive, their Center of...
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Parts Pricing
A parts price change on 2,500 parts went into effect on June 1, 2024. GM CCA also implemented 83 core charge revisions, effective June 1, 2024. The core charge on part numbers 24267244, 24275101 and 85031036 was removed effective June 1, 2024. Reminder: submitted warranty...
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Midtronics Diagnostic Charger DCA-8000P
The DCA-8000P is now an approved battery warranty tool in the GM Dealer Equipment and Tool Program. The DCA will provide a battery test decision in as little as 5 minutes, saving valuable shop time. The tool provides a warranty code on the printout for...
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ASE Study Guides
To assist technicians in preparing for their ASE Certifications, GM Service Technical College has added ASE Study Guides to the Center of Learning. Each guide is located on the catalog pages for the associated ASE Certifications. ...
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GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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Electric Vehicles
Electric vehicle prices are falling fast in the US, but the cheapest models remain far more costly than what other countries have on offer. With signs of slowing growth in the premium EV market, manufacturers are working on a substantial pivot from luxury to practical....
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Plug-In Hybrids
GM has a solid plan to bring plug in hybrids to the US starting in 2027. The models will debut in 2027 as stricter federal tailpipe emissions rules take effect. GM is taking a close look at its cost structure at the same time it...
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2024 Acadia
New features, capability and improved passenger and cargo space distinguish the 2024 GMC Acadia. The new Acadia is a three-row SUV that can accommodate adults even in the back seat. The model is 204 inches long, 5.3” longer than a Ford Explorer, 7.3” more than...
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End Production
GM plans to end production of the Chevrolet Malibu in November so it can use the plant that builds its sedans in Kansas to assemble the next-generation Chevrolet Bolt. The end of production of the Malibu comes after nine generations and over 10 million in...
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2024 Chevrolet Traverse
The 2024 Traverse’s new looks stand out among the other mid-size SUVs. The new model resembles a Tahoe, and has unique interior and exterior touches with the Z71 and RS models. The Traverse has a new look, many new features, a reworked platform and new...
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Cadillac
The luxury Cadillac brand will likely not have an exclusively all-electric portfolio of vehicles by the end of the decade. The brand is anticipated to offer a full line of electric vehicles by 2030 but it will likely continue selling gasoline-powered vehicles for some time...
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Loss of Brake Assist
The National Highway Traffic Safety Administration has opened a preliminary evaluation to investigate claims related to loss of brake assist for 3,322 Cadillac Lyriq electric vehicles. NHSTA said it received reports of a hard brake pedal, followed by a Brake System Failure message at start...
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Cruise
GM’s autonomous driving startup, Cruise, plans to reintroduce a small fleet of human-driven vehicles in some cities, starting with Phoenix. Cruise is resuming manual driving to create maps and gather road information in select cities, beginning with Phoenix. The work is done using human driven...
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Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates
July 2024 Recall Update
Safety Recall N232426400-04 Tailgate May Open Unexpectedly: The recall bulletin has been revised to update the service procedure to include an inspection requirement. The service part must be inspection prior to installation. The recall affects certain 2020-24 Chevrolet Silverado HD 2500/3500 series and GMC Sierra...
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June 2024 Recall Update
Safety Recall N232413120-02 Driver Front Airbag Inflator May Rupture: The recall bulletin has been updated to announce that all remaining VINs have been moved to open status. The recall involves certain 2013 Buick Verano, Chevrolet Aveo, Camaro, Sonic, Trax, and Volt models.
Customer Satisfaction Recall N232413430...
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May 2024 Recall Update
Customer Satisfaction Recall N232415060-01 Block Main Oil Gallery Hot Core Pin Casting Defect: The recall bulletin has been revised to update the warranty information. Certain 2023 Chevrolet Colorado, Silverado 1500, and GMC Sierra 1500 vehicles equipped with a 4 cylinder, 2.7L, gas engine are included...
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April 2024 Recall Update
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent status of DTC P0521. A...
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March 2024 Recall Update
Safety Recall N222364860-01 Driver Front Air Bag Inflator May Rupture: The recall bulletin has been updated to include a revised service procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL...
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February 2024 Recall Update
Customer Satisfaction Recall N232422680 Moonroof Glass Primer: The recall bulletin addresses a condition in which the moonroof glass was produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain 2024 Buick Enclave and 2023 Chevrolet Traverse vehicles equipped...
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January 2024 Recall Update
Customer Satisfaction Recall N222371151-12 Heated Steering Wheel Replacement Retrofit: The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population.
Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles in...
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December 2023 Recall Update
Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed to replace the trailering label in certain 2024 Chevrolet Silverado 2500HD/3500HD...
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Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month
Reject of the Month - July 2024
Error 111: Days allowed between Repair Completion and Job Card Date was exceeded.
On 12/1/2023, a customer dropped their 2023 Chevrolet Malibu off at their local dealership for repair. The customer noticed that the battery would not hold a charge and a check engine was light...
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Reject of the Month - June 2024
Error Code 859: SPS Claim Code has already been used on previous claim.
The owner of a 2024 Chevrolet Silverado took their vehicle to the service department for resolution of two intermittent concerns. The first concern was with an inoperable radio and only the bowtie emblem...
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Reject of the Month - May 2024
Error 872: Dongle vehicle data is required for this transaction and not received.
All 2010 and newer vehicles, excluding medium duty trucks, Chevrolet City Express and BrightDrop vehicles, that enter the service lane, and result in a warranty claim submission, require use of a dongle device...
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Reject of the Month - April 2024
Over the course of Q1 2024, many dealers received an Electronic Dealer Audit. The EDA process involves the selection of 10-15 job cards for review. The job card selection is trend focused, meaning specific job cards are selected for the review based on a specific...
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Reject of the Month - March 2024
Error 834: Repair Performed Prior to Start of Warranty
A new 2024 Cadillac Lyriq was delivered to the dealership in January with the accessory bag missing from the interior of the vehicle.
The dealership opened a job card with documentation supporting the missing components and the appropriate...
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Reject of the Month - February 2024
Error 804: Invalid transaction type. Repair covered under vehicle warranty.
Error 229: Repeat repair. Labor code 4050960 on job card 12345 is related to labor code 4050960.
Error 21: Service agent exceeded the allowed amount for ZPTI transaction type
The owner of a 2018 Chevrolet Traverse with 65,463 miles...
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Reject of the Month - January 2024
Error 872: Dongle vehicle data is required for this transaction and not received
Error 021: Service Agent exceeded the allowed amount for ZPTI transaction type
The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The...
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Reject of the Month - December 2023
Error 27: Towing amount exceeds the maximum allowed for the Service Agent
A 2024 Cadillac LYRIQ was towed to “JL Cadillac” due to a no start condition, with the resolution ultimately being a buyback. Unfortunately, the dealership was not equipped with the necessary EV equipment for...
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