It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.
Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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The following articles are derived from jlwarranty's Warranty Administration Program. Free TrialLatest GM Warranty News
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Option C Labor Rate
On January 1, 2020, dealers enrolled in the Option C labor rate plan will receive an increase. At that time, the new labor rate can be viewed in GWM within the View Service Agent Profile link. From this link, select Labor Rates to view the...
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Rental Days
Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required when the rental has concluded....
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Assembly Consumer Warranty
GM Engines, Automatic Transmissions, and Transfer Case assemblies have a 3 year or 100,000 mile warranty when purchased by the customer and installed by the dealership. When these components are replaced during the Powertrain warranty, the warranty is only the balance of the Powertrain warranty,...
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Customer Signatures
A customer signature is required prior to any warranty repairs performed on their vehicle. This signature must be on the authorization to repair line of the shop copy of the job card at write up. An authorization to perform repairs statement must be included on...
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Determining Powertrain Coverage & Labor Ops
The Powertrain warranty on GM vehicles varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s concern has been made, the labor operation for...
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Warranty Analysis Reports
GWM provides a variety of warranty reports that enable the dealer to analyze and manage the dealership’s warranty expense. The reports are available in GWM by clicking on the View Warranty Analysis Reports from the Analyze Warranty menu on the main Global Warranty Management page.
The...
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Paint Blend Time
Warranty paint repairs may be necessary when there is a problem with the paint on your customer’s vehicle. GM describes a paint defect as thin or mottled paint, off color, rub through, dirt, paint runs, etc, that does not respond to finessing, sanding, or buffing....
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Scattered
How do you handle those days where you feel that you are being pulled in 20 (or more) directions at once? Or days where the people that are relying on you for answers need them sooner than later. Or, maybe you have been pulling your...
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GM Warranty Tips
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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Courtesy Transportation:
State legislation and CTP insurance rules state that vehicle loans may not go over 30 days for any reason. This policy applies to all rental companies including Hertz, Avis, Enterprise, etc. Loans that exceed 30 days are considered a lease and are no longer viewed...
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Maximum Rental Days
Dealers should check their state legislation to determine the maximum number of days a vehicle can be on loan and remain covered by insurance. Some states have a maximum of only 10 days, while many states have a 30-day maximum. The CTP program maximum is...
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Courtesy Transportation Bulletin 07-00-89-037
There are certain circumstances where courtesy transportation expenses are ineligible for reimbursement. Those instances include repairs outside of the bumper-to-bumper warranty covered by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and...
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Field Action Vehicle Status Change Form
The new CAM-03 form is available in GlobalConnect Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The form...
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GlobalConnect Support
At the top of the GlobalConnect page is a tab labeled “Support/Chat.” There are several options included within the tab, including a list of Top Support Questions, Current Issues, the Live Chat link, and a link to the help desk for contact information. Currently in...
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STS Training
With the end of Q3, dealers that were restricted with use of authorization code E and R, may have received notification that the self-authorization codes were reinstated since the dealership’s technical Service Training Standard percentage met the current required threshold. Reinstatement took effect with job...
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Maxis App
Have you noticed on your Service Agent Analysis Summary Report that the dealership’s Field Action Completion is low? Go to the Maxis app, found in the App Center, to access the Dealer Report List for Field Action Management. The tools located within the app can...
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Navigation SD Card
Vehicles equipped with radio RPO IOU or IOT require a Navigation Map Data SD card to operate. At PDI, verify that the SD card is inserted correctly in the card slot and confirm the systems functionality by pressing the navigation icon on the radio. Tip:...
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Top Warranty Tips 2019
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Authorizations and Attachments
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Courtesy Transportation
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Special Coverage Repairs
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Maintenance Programs
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Goodwill Tools
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Warranty Coverage
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CBG CPO Warranty Coverge
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Warranty Columns
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101
The Warranty Claim Code
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim Code field in Global Warranty Management...
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Self-Authorization
Certain repairs require authorization by designated Service Agent management or GM personnel. When authorization is necessary, it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization is supported by related documentation, and indicate on the job card...
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Accuracy
Take a moment to think about the last time you made a computation or entry error in your checkbook resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened to you or was a...
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Strategy Based Diagnostics
GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to understand and verify the customer’s...
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Did You Know?
Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or,...
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Product Field Action Working Capital Assistance Program
The Working Capital Assistance Program was announced in October 2016 as a means of providing financial support to dealers for used vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available.
In the first...
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The Fundamentals
There are certain aspects of warranty that are critical to the process, aka the foundation. Without a strong foundation, the “life” of the warranty transaction may be brief, whereas a solid foundation helps set the transaction up for success from its inception. The following “tips”...
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Cores
GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate and all fluids...
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The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes
Website Providers
GM is adding three new DMS providers to their preferred roster. CDK Global will be joined by Dealer.com, Dealer Inspire, and Dealer On. Each provider has the capacity, experience and expertise to offer the level of service that the dealer requires. ...
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Key Codes
Bulletin 10-00-89-009 was revised in early October to add the 2015-2020 model years and to provide updated information. Refer to the bulletin for security rules and information on the look-up application. Dealership personnel should never share their unique security ID that was provided by the...
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Windows 7
The termination of Windows 7 dealer support will take place at the end of the year, and with it the termination of security features that protect customer data, financial information, and allow compatibility with GM applications. All dealership computers need to be upgraded to Windows...
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High Voltage Lithium-Ion Battery Section
Bulletin 18NA236 has been updated to include the 2020 model Chevrolet Bolt EV and to include a statement regarding cell chemistry compatibility for the 2017-2020 Bolt EV. Full battery packs are restricted through TAC, but high voltage battery sections are not under restriction and may...
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Key Codes
Use of the KeyCode Access site is restricted with access granted by the dealership Partner Security Coordinator. All users are required to input a unique security ID when logging into the keycode look up application. For questions regarding access, the PSC or the GlobalConnect Help...
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Engine and Transmission Assembly Replacement
Bulletin 16NA338 has been updated to include the 2020 model year and information within the Dealers Not Required to Contact the PQC and Dealers Required to Contact the PQC sections. Dealers that are not required to contact the PQC prior to assembly replacement must still...
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Squeak and/or Clunking Noise:
Bulletin 18NA183 addresses a squeak and/or clunking noise from the rear of the vehicle and applies to certain 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks, and 2019 Silverado LD and GMC Sierra Limited trucks. The noise is either the result of debris getting...
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Clunking Noise
Certain 2007-2019 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks may have a clunking noise coming from the rear suspension leaf spring area of the truck. The condition is resolved by re-torquing the joints of the leaf spring assembly. Refer to bulletin 09-03-09-001. ...
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GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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Customer Privacy
More aggressive consumer privacy laws are going into effect in California on January 1, 2020. Even if your dealership is outside of California, it is a best practice to review your practices to ensure customer privacy is protected. Dealerships should be aware of the information...
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Semiconductors
Bosch estimates a value of $1,900 in semiconductors installed in an average new vehicle once electrification and autonomous driving technologies are embraced by the general market. In comparison, the average value of semiconductors installed in vehicles today is $370. Bosch is spending $1.1 million to...
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UAW strike
The UAW strike that stopped GM production for 40 days has affected many supplies, including American Axle and Manufacturing Holdings Inc., Tenneco, Aptiv, Lear Corp., Valeo, and Magna International, to name a few. As a result of the strike 130 suppliers reported temporary layoffs of...
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Super Cruise
The Cadillac exclusive Super Cruise system, introduced in 2017, will soon be offered in a model other than the CT6 sedan. Beginning in 2020, it will be offered in the CT5. The system has been billed as the, “world’s first true hands-free driver assistance feature...
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Safety Week
ince 2014 GM has dedicated a week in the summer to renewing its commitment to safety and to burying the culture that allowed a deadly ignition switch defect to go unrepaired for more than a decade. This year’s safety week was unexpectedly tied with a...
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The UAW
Securing promises of jobs over the four-year life of the next contract is a critical point for the union. Without job security, industry experts state that nothing else matters. Labor experts also state that GM’s decision to close several plants in November set the stage...
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Sierra AT4
The Sierra AT4 edition appeals to a new group of buyers; customers that are on average eight years younger than typical Denali buyers. The Sierra AT4 is an understated, matte-accented truck that’s a departure from the Denali edition. The AT4 trim is available on the...
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Diesel Pickups
The Duramax diesel versions of the Silverado and Sierra trucks are being shipped to dealers after a several month delay. The delay was a result of emissions certification that took longer than expected. As a result, the trucks are being launched as 2020 model vs...
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Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates
December 2019 Recall Update
Special Coverage N182202780-01: Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been revised to update the models and to extend the coverage period. The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18 Chevrolet Silverado LD, GMC Sierra LD, 2015-18 Chevrolet...
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November 2019 Recall Update
Special Coverage 17336-05: Air Conditioning Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe,...
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October 2019 Recall Update
Special Coverage N182188250-01: Loss of Continuity in Accelerator Pedal Position Sensor Circuit: Certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles are included in the special coverage that addresses a condition that affects the electrical connection to one of the vehicle’s accelerator...
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September 2019 Recall Update
Safety Recall N182182760-03: Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement. Vehicles included in the recall include certain...
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August 2019 Recall Update
Safety Recall A182202370-04: Lower Control Arm Weld: The recall bulletin was updated to include a revision to the warranty information section. The recall affects certain 2017-19 Chevrolet Trax vehicles. Dealers are required to inspect all lower control arms using a gauge tool to determine if...
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July 2019 Recall Update
Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table.
Customer Satisfaction Recall N182201300: Fuel Tank Sending Unit: Approximately 44 vehicles are involved in the...
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June 2019 Recall Update
Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software becomes available, additional model years will be released.
Safety...
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May 2019 Recall Update
Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion. The special coverage covers the condition for...
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Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month
Reject of the Month
Error 143: Labor Code X is missing required information for field X.
Error 852: Supporting data is invalid for transaction requiring SPS Warranty Claim Code.
Error code 852 was introduced this past summer as an informational message, then transitioned to a “live” error this past fall.
GM has...
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Reject of the Month
Error code 066: Labor code 3420860 is restricted and requires GM Authorization.
The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly.
The technician found that it...
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Reject of the Month - October 2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization.
The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty, as the vehicle...
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Reject of the Month - September 2019
Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards reviewed in a long time,...
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Reject of the Month
SPS Code Validation II - The Reject of the Month article in the July edition of the Warranty News provided an introduction to the three error codes, 850, 851, and 852, associated with SPS validation in Global Warranty Management. To date, the error codes continue...
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Reject of the Month - Error code 850, 851, 852
Error 850: SPS code mismatch on adjustment claim.
Error 851: Number of days between event date and repair completion date is excessive.
Error 852: Supporting data is invalid for transaction requiring SPS Warranty Code.
These three error codes have been established to coincide with GM’s release of the...
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Reject of the Month - June 2019
A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year.
Since the pads were purchased prior to April 1, 2018, the warranty coverage is Limited...
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Reject of the Month - Warning 122
Warning 122: This transaction was reviewed by a GM Service Manager and rejected.
The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed to register correctly. To address the...
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