It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.
Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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Battery Replacement Bulletin
Bulletin 15-06-03-002 has been updated to version “N”. The bulletin provides detail on Original Equipment Batteries and ACDelco Replacement Battery Approved Warranty Part Numbers.
The bulletin update contains the 2019 model year. The battery warranty replacement part table has been removed from the latest version. Rather...
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Concern Not Duplicated
Customer concern not duplicated, or to some, no problem found, describes a situation where a technician has made an attempt to diagnose and repair a customer’s concern, but in the end, no defect could be found. There are a series of labor operations, specific to...
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Strategy Based Diagnosis
GM uses Strategy Based/Symptom Diagnosis for an organized vehicle diagnostic approach. Strategy based diagnosis is basically an overview of each diagnostic step. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation.
The steps in strategy based diagnosis are...
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Panel and Rust Through Repairs
Paint and primer on body panels protect the metal from rusting. Rust is actually a type of corrosion, and in the case of body panels, over time, corrosion happens due to salt, water, acids and other factors. GM covers body sheet metal panels against rust...
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Transportation Claims Over $500
Since July 1st, 2015, GM has required that any transportation claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached to the transportation transaction at the...
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What Drives The Reject Percentage At Your Dealership?
Attachments: A Warranty Community Member posted a common issue on the forum regarding DMS and attachments. The DMS used by the member’s dealership does not allow attachments with transaction submission. As a result, the transaction must either be submitted with GM Authorization, depending on the...
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Air Conditioning Repair Documentation
With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for...
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Maintenance Service Rejects
Many warranty administrators do not understand the significance of their dealership’s reject percentage. A high reject percentage alone can trigger an audit. One way to keep your reject rate down is to thoroughly review your warranty claims before you submit them.
One reject we see far...
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GM Warranty Tips
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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Warranty Claim Code
Technicians are responsible for recording the WCC on the job card once a reprogramming event has been successfully completed. The WCC is included with the transaction submission. Entry of an invalid WCC will result in the transaction being re-opened and possibly debited. The warranty claim...
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Retrievable WCC
If an invalid/incorrect WCC is submitted with certain safety and noncompliance recalls, the transaction will be reopened on the IVH screen in GWM. If the original WCC is retrievable, dealers should re-use the labor code provided in the recall to resubmit the transaction with the...
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Not Retrievable WCC
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin. ...
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Takata Air Bag
The Takata Air Bag $50 completion bonus has been extended through December 31, 2018. The Takata Air Bag Completion Rate Improvement Program is designed to encourage dealers to actively follow up with affected vehicle owners and assist them with scheduling a service appointment to have...
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2019 Emissions
All 2019 model year GMC cars and trucks sold for registration in the states of Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington State are required to meet California emission requirements. These vehicles are ordered/produced with option...
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2019 Full Size Truck
GM will be offering a redesigned, next generation GMC Sierra and Chevrolet Silverado for the 2019 model year, anticipated for arrival in dealerships in late 2018. Once released, both the new and the old models will be available. To differentiate between the new and the...
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Paid Transaction Audit
GM recently audited paid safety and noncompliance recalls that were processed without a Service Programming System Warranty Claim Code or with an incorrect claim code. Because the reprogramming event was unsuccessful, the transactions were reopened in IVH. To resolve the issue, dealers should retrieve the...
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Open Recalls
It continues to be very important that dealers have a business process in place to always review the Required Field Actions section on the Investigate Vehicle History screen in GWM to identify any open field actions that need to be completed. The process must be...
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Tire Coverage
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Tire Pre-Authorization
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Other Labor Hours
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Warranty Briefs: Error 834
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Perforation Corrosion Repairs
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Missed Revenue - Administrative Allowance
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Major Assembly Restrictions
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Cadillac Maintenance
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Warranty Columns
Wiring Repair Labor Operations: Wiring repairs require unique and specific labor operations. When one of the operations is selected for a repair performed by a technician additional data is required when submitting the transaction. The additional information may include the following:The Harness Routing View Document...
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More From Warranty 101
Pre-Repair Authorization
Over the past several months pilot dealers have been utilizing the Pre-Repair Authorization process for repairs involving wheels, exterior mirror assemblies, and interior seat cushion covers. Based on the feedback and success from the pilot, GM has announced that the PRA process for select components...
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GlobalConnect Shortcuts
Shortcuts appear on the right side of the GlobalConnect home page. Your top 15 custom selected applications will appear in this panel.
To add/delete shortcuts from the panel, click on the App Center link from the gray tool bar at the top of the GlobalConnect webpage....
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The Product Field Action Vehicle Report (CAM-03) form
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not...
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Customer Concern Not Duplicated
The collection of Customer Concern Not Duplicated labor operations are available to pay your technicians when they have justified time involved in diagnosing a vehicle, with the end result being, they could not find anything defective. If the operations are used, they require full service...
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Required Operating Procedures-Authorization Matrix
Download jlwarranty's Service Management Authorization Matrix Help Card
Bulletin 04-00-89-015S was updated in mid-May. The revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix contained within Service Policies and Procedures Article 3.2.13 had not yet been...
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Warranty Administration Resource Center
The new Warranty Administration Resource Center application in GlobalConnect has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages.
All of the tools you were accustomed to in the Dealership Policies, Procedures and Manuals page...
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Transportation Damage Notes
All vehicles designated for delivery to the Service Agent’s facility, regardless of vehicle condition, must be accepted. Any questions or concerns must be directed to the DBC only.
It is highly recommended that digital photographs of damaged areas are taken to support a claim, and when...
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GM Authorization
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment. Remember, if...
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The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes
Buick Regal SD Cards
All 2018-2019 Buick Regals equipped with navigation radio (RPO IOT), with late build dates, use a SD card for navigation system operation. The SD card is shipped in the accessory bag that is shipped with the vehicle. Since the card is shipped loose in the...
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2019 Chevrolet Silverado 1500 LD & GMC Sierra 1500 LD (New Model)
Due to dealer feedback and their inability to locate the Navigation SD card in 2019 Chevrolet Silverado and GMC Sierra new model trucks, the assembly plant is now placing the SD card in the Keys bag that is placed inside the Loose Items bag. Only...
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Re-Opened Recalls
Audits of certain paid safety and noncompliance field action transactions revealed that some transactions were submitted with a missing or invalid Warranty Claim Code (WCC). The WCC is generated when a control module is successfully programmed using TIS Service Programming System. The WCC is recorded...
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New Vehicle Damage
A secondary inspection of the vehicle must be performed within 3 business days of delivery to the dealership to identify any concealed damage. Concealed damage is typically not detected during the initial walk around and, if found, is documented on the Letter of Notification (LON)....
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TAC Case Handling
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training course. As a STS Fundamentals...
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Cadillac First Maintenance Visit
Beginning with the 2019 model year, new Cadillac vehicles will no longer receive Cadillac Premium Care Maintenance. Instead, the models will come with one maintenance visit during the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation...
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Transmission Flush Code
After the transmission is removed for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that must...
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Cost Comparison Worksheet
The Cost Comparison Worksheet now has improved functionality and access. Access the new worksheets via the GlobalConnect Support Tab. Select the TAC-PQC button and select one of the following links to complete the appropriate template or worksheet:
PQC – Parts Restrictions Templates
PQC Transmission Cost Comparison Worksheet|
PQC...
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GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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2019 GMC Sierra
The 2019 version of the GMC Sierra will offer more distinguishable features than its counterpart, the Chevrolet Silverado. Sierra exclusive features include a 6-way tailgate, next generation video rear view mirror, large multicolor 3x7 inch heads up display, and adaptive ride control with active dampers...
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Thor the Crash Test Dummy
Thor is the newest, human-like crash test dummy developed under funding by NHTSA. Thor has a full rib package, clavicles, and softer features that replicate humans more accurately than today’s Hybrid 3 dummies. Thor can capture much more information enabling engineers to better understand how...
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Garage Remodel
The dramatic consumer shift to pickups and large SUVs has created a unique business in garage remodels as people try to create space for bigger vehicles and still have room for storage. Large trucks, SUVs, and accessories such as roof racks, carriers, larger tires, and...
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Alexa
Amazon has released the Alexa Auto Software Development Kit, providing developers with a way to integrate all of Alexa’s primary functions into in-vehicle infotainment systems. The kit will host auto-specific features as well as include basic Alexa functionality. ...
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New Truck Engine
The new 2.7L turbo four cylinder engine designed specifically for full sized trucks is anticipated in the next generation Chevrolet Silverado and GMC Sierra pick-ups. The new engine will boost horsepower and fuel economy, as well as carry an iconic name from the 1960s that...
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Mobile Mechanic Service
Yoshi Inc. provides light maintenance and repairs for vehicles, car washes, and gasoline deliveries to customers at home or work. The vendor started as an alternative to fuel stops, but has broadened its business model to exploring ways to work with the service departments of...
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Grocery Delivery Pilot
Kroger and Nuro, an autonomous vehicle start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and Nuro’s app. Kroger states that customers will be...
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Chevrolet Blazer
The 2019 version of the Blazer is expected to go on sale in early 2019. The Blazer nameplate dates back to 1969. The current model will offer two rows with a 5-seat layout, and is sized between the compact Equinox and the large Traverse. The...
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Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates
October 2018 Recall Update
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist or other electrical issues...
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September 2018 Recall Update
Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL...
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August 2018 Recall Update
Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians are required to record the Warranty Claim Code on...
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July 2018 Recall Update
Special Coverage 15810-02 Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine.
Emission Recall 17089-01 NOx Position...
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June 2018 Recall Update
Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population is approximately 18,700. Dealers are required to replace...
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May 2018 Recall Update
Safety Recalls 14491H, 14735G, 15041-04, 15043-04, 15406G, 15438-06, 15815-06, 15816-06, 15817-05, 15826-05, 17009-03, 28810-04, and 28811-04 Takata Air Bag: The $50 dealer completion bonus for the replacement of Takata air bag inflators remains in effect through April 30, 2018. To qualify for the bonus, the...
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April 2018 Recall Update
Recalls 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 17009, 28810, and 28811: Takata Air Bag Completion Rate Improvement Program: The Takata Air Bag recalls have been updated to extend the $50 completion bonus through March 31, 2018. The bonus remains in effect...
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March 2018 Recall Update
Noncompliance Recall 15176E: Sunroof Switch Compliance: The recall has been updated to include revisions to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel system are involved. Technicians are required to record the Warranty Claim...
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Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month
Reject of the Month - Error code 066
Error Code 066: Labor Code "&" is restricted and requires GM authorization.
The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern of the GPS system not reading properly.
Bulletin 16NA219...
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Reject of the Month - Error code 124
Error code 124: This transaction is being reviewed by a GM Service Manager.
On a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM.
This month the warranty administrator found that error...
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Reject of the Month
A dealer’s Mail Out Job Card Review brought several policy deviations to management’s attention, primarily for issues that were preventable. While the job cards contained within the review were not in reject status, 11 of the 15 job cards subject to review were debited back...
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Reject of the Month
A job card was submitted for a wiring repair on a 2017 Chevrolet Silverado. The customer had a concern with several lights illuminated at one time on the dash. The technician noted that there was no communication with the EBCM and a broken wire was...
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Reject of the Month
A dealer recently received the results of their mail in job card review. The review encompassed eight different warranty transactions, with deviations found with each.
While not rejects, all of these transactions had been accepted for payment. After review, all of the transactions were debited due...
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Reject of the Month
Error code 81: Base Labor Hours Exceed the Allowance for Labor Code 9102934.Error Code 243: Error 081 Cannot Be Authorized and Must Be Corrected.
After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The...
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Reject of the Month
A new 2018 Chevrolet Camaro was delivered to a dealership in the southwest with green overspray over the entire vehicle. The carrier noted on the delivery receipt that the vehicle was inspected prior to loading and found to have overspray from the rail car. While...
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Did You Know
You can get your copy of Warranty Newsletter via email 7-10 days sooner! That’s right, when we submit this newsletter to the printer to begin the 7-10 day print and fulfillment process, we also email it directly to our subscribers who have logged into our...
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