jlwarranty FAQs

Looking for answers? Most questions can be answered with these frequently asked questions.

What can we help you with?

General jlwarranty Questions

jlwarranty educates and assists auto dealerships with warranty claims reimbursement. Our primary purpose is to faciliate the payment of warranty claims between the dealership and OEM for repair work performed on vehicles under OEM warranty. We strive to bring the most accurate, reliable and cost effective products and services to the industry. For more information on jlwarranty, visit our company page.
The name "jlwarranty" is a condensed version of the original name, J&L Services. Soon the name became J&L Warranty Pros to be more clear. The initials J&L are from the founders names. In 2010, we dropped the "&" and "Pros" to a modest and simple "jlwarranty".
jlwarranty (originally J&L Services, J&L Warranty Pros) was founded in 1977. For more information on the history of jlwarranty, visit our company page.
jlwarranty, 1491 W. Midland Road, Auburn, MI 48611. For more contact information, visit our contact page.
We are open from 8:30AM to 4:30PM Eastern Standard Time.
Please visit our Contact Us page for all company contact information.
No. jlwarranty does not underwrite, distribute, or sell warranties of any kind.
The easiest way to accomplish either of these tasks is to call us at 800.852.6298.
In 2003, GM Dealer Equipment and Services approved and endorsed our GM Warranty Claims Processing Service to be offered direct to GM dealerships through the GMDE program. In 2013 GM Dealer Equipment and Services approved and endorsed our Warranty Management Workshops. It allows us to offer our current and prospective customers reassurance that they are working with a reputable company that knows warranty. jlwarranty remains a third party to GM and GM dealerships. We are not owned or influenced by GM or GM Dealer Equipment and Services.
Learn More About jlwarranty

Warranty Claims Processing Service Questions

The Basics
jlwarranty's warranty claims processing service is a cost effective alternative to administering warranty claims in-house. Our all-inclusive service strengthens your warranty operations from the assignment of labor operation codes to analyzing your warranty receivables schedule. We work closely with your service personnel to properly claim, collect, and keep every warranty dollar, according to OEM Policies & Procedures.
  1. Dealership submits claims to jlwarranty via document scanner.
  2. jlwarranty performs reimbursement and compliance evaluation. Each transaction is reviewed for all potential revenue and coded according to OEM policy & procedure. jlwarranty applies the appropriate labor operation and determines correct add times based on technician comments, policy, specific vehicle, and work performed. It is then processed through proprietary claims processing software for compliance.
  3. jlwarranty works closely with dealership personnel to ensure the claims are accurate. All policy concerns will be communicated with you. We will work with your OEM representative, when necessary, on claims that only he/she can pay. We are proud of the many great relationships we have with OEM representatives and the respect they have for our expertise.
  4. Corrections are addressed and jlwarranty submits the claims to the OEM for payment.
  5. Claims are paid and payment is posted directly to the dealership's warranty account just as if you did the claims yourself.
jlwarranty recommends our scanning process. It eliminates courier transit times, saves shipping costs, and keeps warranty claims in the dealership. Dealerships may also package their warranty claims and send them directly to jlwarranty via a courier with tracking capabilities, i.e. UPS or Fed Ex. We recommend scanning because:
  • Courier transit times are eliminated
  • Eliminates shipping costs
  • Warranty claims stay in the dealership
  • Corrections to job cards made instantaneously
  • No weather related delays
Typically within 1-3 business days. We operate on a "first-in, first-out" system. jlwarranty maintains an experienced level of staffing at all times to ensure efficiency and quality.

You'll get helpful recommendations to all warranty issues that arise and answers to any questions you may have... giving you more control than ever before. Plus, we are always a phone call away. You can't get much more control than that.
In 2003, GM Dealer Equipment and Services approved and endorsed our GM Warranty Claims Processing Service to be offered direct to GM dealerships through the GMDE program. It allows us to offer our current and prospective customers reassurance that they are working with a reputable company that knows warranty. jlwarranty remains a third party to GM and GM dealerships. We are not owned or influenced by GM or GM Dealer Equipment and Services. All information gathered and used to process warranty claims remains confidential and is held in confidence.
Our experienced team is our greatest asset! Built on teamwork and a passion for quality. Each team member contributes their unique talent, insight, and perspective from various backgrounds ranging from warranty administrators, service advisors, and other dealership positions to information technology, design, development, and more. The average tenure at jlwarranty is 15 years with many team-members having 10+ years of prior dealership experience.
Financial
We process your warranty claims at a low fixed rate. We are all inclusive. There are no hidden fees or packages to choose from. To determine your rate, Complete a FREE warranty analysis, or, to discuss cost further please call 800.852.6298.
Dealers are invoiced weekly. You may cancel at any time.
Yes, technician labor time can be retrieved from our Warranty Manager website if requested.
No, dealers can utilize our service for as long or short of time as needed. However, we do provide a written dealer agreement outlining what jlwarranty requires from the dealership to accurately and efficiently process warranty claims. This also establishes what the expectations should be for 100% satisfaction.
We help you determine the true cost when trying to decide if jlwarranty is right for you. Try our Warranty Cost Calculator. Through our years of experience we've learned that we are usually a more cost effective solution, but every dealership situation is unique and different. Our low rate saves you money as volume fluctuates, which provides payroll flexibility by turning your fixed operation expense into a low variable expense.
Our service decreases warranty administration costs for many dealerships by reducing:
  • OEM chargebacks
  • Unpaid warranty claims
  • Training expenses
  • Personnel turnover
  • Payroll taxes
  • Costly benefits
  • Unemployment insurance premiums
The Details
No. You can send the job cards opened or closed, with or without labor operations. All job cards are processed systematically regardless of how they come to us. This ensures maximum compliancy and revenue.
No. When claims are received from the dealership they are logged into our advanced warranty claims processing system for complete, real time tracking. We call the system "ICAPS" which is short for: Interactive Claims Analysis & Processing System. ICAPS helps minimize reject rates, applies timely parts pricing and labor time, creates warranty feedback reports, and much more.
Learn More About Claims Processing

Warranty Claims Clean-Up Questions

jlwarranty's Warranty Claims Clean-Up service provides a cost effective solution to reconcile warranty schedules. You can be assured all revenue will be sought after. Not only will you be caught up and stress free, it will improve your bottom line!
  1. Scan, fax, or mail us your rejected, OEM-pending, and/or unsubmitted transactions, supporting documentation (rental bills, sublet invoices, etc.) and a copy of your warranty receivable schedule.
  2. Each transaction is reviewed for all potential revenue and coded according to OEM policy & procedure. Claims are submitted directly to the OEM.
  3. All policy concerns will be communicated with you. We will work with your OEM representative, when necessary, on claims that only he/she can pay. We are proud of the many great relationships we have with OEM representatives and the respect they have for our expertise.
  4. You will receive a detailed warranty invoice detailing labor, parts, and dollar amount.
  5. Your dealer account will be credited just as if you did the claims yourself.
We only charge 8% of processed claims.
Try our Warranty Receivables Report Card, it will provide you with an estimation of your current warranty receivables status. Simply put, however, you should really be concerned with any claim over 30 days.
We understand those concerns. That is why we recommend taking advantage of our job card scanning option and customized web portal.
Don't worry; we have been working on warranty claims for many years. Once you send us your claims, we will tell you exactly what else we need to get your claims paid.
We offer a variety of products and services to keep you informed and up-to-date. Please visit our "Solutions For" page and find just what you need for your job.
Work from the oldest claims, as there are time limits to get claims paid. View our Special Report: Free Tips On Cleaning Up Your Warranty Receivables.
Learn More About Claims Clean-up

Warranty Workshop Questions

The Basics
Since 2013, jlwarranty has held the distinction as the only warranty workshop endorsed by General Motors and offered through GM Dealer Equipment & Services. This endorsement ensures you can attend our workshops with confidence knowing that you’re learning from the very best in the industry. Our trainers are seasoned professionals that know your job, know warranty, and just as important, know service department operations. jlwarranty has administered GM warranty transactions for dealerships on a daily basis since 1977. This experience, combined with the hundreds of warranty workshops held in cities across the nation enables us to offer the best GM warranty training available! The Warranty Management Workshop addresses the most important issues service agents face with their warranty transactions. This workshop presents an excellent opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Simply entering warranty claims is not enough!
A complete schedule of locations is available on the Warranty Management Workshop page
Gaining a thorough understanding of GM Service Policies & Procedures is the main focus. A complete list of topics you'll cover is available on the Warranty Management Workshop page
The workshop is for GM dealership personnel. We feel the more people in a dealership who understand the rules of warranty claim administration, the better the warranty claims will be. Developing successful warranty operations within a dealership involves cooperation from multiple personnel. We encourage dealerships to bring teams to achieve a better understanding of the entire warranty process - Warranty Administrators, Service Advisors, Service Managers, Parts and Service Directors, Office Managers, Shop Foreman, Parts Managers, Body Shop Managers, and Dealer Principals. We point out the main issues you need to know about in an easy to understand format. These issues could take your staff months to learn on their own through countless trials and errors.
This workshop is suitable for beginners or experienced service personnel. GM continually updates and changes policy. There is always something new to learn and for those who are well experienced, this workshop offers reassurance to those who may question their own processes.
All workshops begin at 8:30 a.m. and end at 4:30 p.m. Doors usually open around 8:00 a.m.
Yes, lunch is included as well as refreshments.
One of the best things about our workshops is the opportunity to speak face-to-face with our knowledgeable instructors and ask your most pressing warranty questions. Our instructors are available during breaks, lunch, and after the event to answer any questions you may have.
Attendance varies from location to location but we generally set a max limit to 30 attendees. Enrollment is on a first-come, first-serve basis. Register early to be sure to secure a seat! You'll find definite advantages to off-site training and being away from the daily distractions of a busy office. The interactive format and smaller class sizes ensure attendees will learn in a single workshop what could take months to learn on the job. jlwarranty's workshops provide personal attention and one-on-one guidance.
If you do not see a workshop near you please send us an email suggesting a location. In the meantime, you may consider In-dealership Warranty Training or Online Warranty Training Videos which is part of the Warranty Administration Program.
You’re in luck! jlwarranty will send you complimentary login information to access our online Warranty Community. There you can watch online warranty training videos, access warranty news articles, interact with other warranty professionals in the interactive forum and more! Also, you can get In-dealership Warranty Training customized to meet your needs.
Registration/Cancellations
The registration prices are as follows: $395 for each attendee (Regularly $449) conveniently billed to your dealer account. Late registration (within 2 weeks of class) is $445.
Included in the price is lunch, a comprehensive manual, and a 2-month trial subscription to the Warranty Administration Program. Lodging, other meals, and travel not included.
Registration is conveniently billed to your dealer account.
At this time, there are no discounted group rates. However we offer a customized In-dealership Warranty Training option. Participants will not only save the travel expense for off-site training, but also minimize time away from the job and get training that addresses their specific needs at their dealership.
No. On-site registration is discouraged because of limited seating and training material that is determined based upon pre-enrollment.
After you register you can expect a confirmation email that will explain any details with the training location. Also, you will receive an email with information regarding your free trial to the Warranty Administration Program. The program allows you to stay up-to-date on ever changing warranty topics, interact with other warranty professionals, watch training videos, and have all the tools and support you need for warranty administration success.
Payment is forfeited if an attendee cancels less than two weeks before the workshop without sending a substitute to participate in their place. Please notify jlwarranty immediately if a substitute will attend in place of a registered individual. A participant who fails to show up for the workshop will forfeit the full tuition fee.
Attending A Workshop
Be comfortable! Casual wear is appropriate and a light jacket or sweater is recommended - some meeting rooms tend to be cool.
Seating is provided on a first-come-first-serve basis. Doors open around 8:00 am and the workshop begins at 8:30 am. However, please don’t feel rushed to get a "good seat". Our workshop seating is arranged "classroom" style; meaning you’ll be very comfortable with a chair and table-top workspace. Most locations offer balanced sound throughout the room and we present on large, bright projection screens that are easily visible from any area of the room.
Each attendee will receive a detailed workbook outlining each topic taught during the presentation. We want you to sit back and enjoy your day learning, not scrambling to take notes. However, if you really like taking notes, you’re more than welcome. There is plenty of space to write in the workbook and a pen is provided.
Typically jlwarranty hosts the workshop in the conference rooms of select hotels. We try to choose hotels that are located in close proximity to airport. (Look for actual class location in the lobby). When available the workshops are held in GM Training Centers.
Typically no. However, some GM Training Center locations have preferred hotels that may offer special rates. Please call the training center for details.
Support & Resources
Another great aspect of jlwarranty's warranty training is that every attendee receives a comprehensive manual as well as a variety of helpful warranty publications and tools to enable attendees to apply the principles learned well after the workshop. Attendees receive a complimentary trial subscription to our Warranty Administration Program offering monthly support after training. The program includes a warranty newsletter, online training videos, a warranty forum to interact with other warranty professionals, and a variety of helpful warranty manuals and reference cards that are delivered to the dealership each month.
A detailed Workshop Workbook will be handed out to attendees at the beginning of the workshop.
No. One workbook per paid attendee.
In addition to the Warranty Management Workshop held in select cities throughout the United States each year we offer a few other training solutions: In-dealership Warranty Training and Online Warranty Training Videos which is part of the Warranty Administration Program. All attendees automatically receive a 2-month free trial to this program.
Learn More About Workshops

In-dealership Warranty Training Questions

jlwarranty offers customized, in-dealership warranty training for GM service personnel involved in any aspect of warranty transaction processing. Since warranty transactions are an important source of revenue for any dealership, a solid understanding of warranty operations is essential. One of our experienced warranty trainers will help ensure your warranty transactions are properly documented and that you understand all that is allowed to be claimed according to GM Service Policies and Procedures. We can also review your previous warranty transactions for policy deviations and provide recommendations to correct the root cause.
In-dealership warranty training is $1,195 per day, plus travel expenses. We strive to keep travel expenses affordable. The investment in your service department will benefit everyone when they have gained confidence by having a complete understanding of General Motor's rules for warranty transaction reimbursement.
Training is typically 1-3 days depending on the size of the dealership, suspected severity of policy deviations, and unique training needs. We can train as many people as you would like for one affordable price.
The majority of our in-dealership warranty training customers seek our services because they have a new warranty administrator or a new service manager. However, many dealers call on us because they've realized that multiple people within the dealership are involved in warranty and need help to make their warranty process run efficiently. Some have continued high warranty expense that they just can't seem to get under control. Some have low warranty expense and feel that they are missing warranty revenue. Others simply want an outside opinion so that they fully understand the status of their warranty transactions and how they would end up if ever audited. Our goal is to bring the entire team up to speed on the importance of proper warranty transaction documentation and submission to ensure that warranty transactions are being created and administered the right way. jlwarranty has helped dealerships solve their unique warranty problems since 1977.
Yes. We would be pleased to introduce you to our dealership clients.
Since our warranty training is custom made to meet your needs, the training will vary depending on what you want to accomplish. But it is service management and the warranty administrator we work with the most to make sure that they completely understand all that is necessary to be in complete compliance with GM's warranty policies.
  • Proper job card documentation
  • Service management approval and authorization requirements
  • Authorization code explanations
  • Specific OEM programs and policies
  • Correct labor operation usage
  • Reject codes and how to correct rejected transactions
  • Parts retention, scrapping and the Warranty Part Center procedures
  • Transportation and paint transactions
  • Warranty expense reports
  • How to submit a warranty transaction
  • How to route transactions for GM approval
The process starts by contacting us online or call 800.852.6298. You will be contacted by jlwarranty to discuss concerns and create an agenda for training. If you wish to proceed, jlwarranty will supply you with a training proposal. If there are no changes to the proposal, jlwarranty will finalize the arrangements and our warranty trainer will be at your dealership on the determined date.
Yes. Phone and email support will be available to answer any questions the dealership may have.
jlwarranty has successfully assisted other dealerships with similar problems. The consultants are full-time, well-seasoned warranty professions with 30+ years in the industry.
Learn More About In-dealership Training

Repair Order Review Questions

Chargebacks from the OEM generally cost the dealership thousands of dollars. To help prevent this, jlwarranty offers a Repair Order Review service to identify any problem areas and assist you in correcting them before they get out of hand. We point out all policy deviations as well as any missed revenue - what you should have collected, but didn't! If you are not 100% confident in your warranty claims, we can help.
Proactive dealers enlist jlwarranty to perform Repair Order Reviews to ensure they are following OEM guidelines. Low warranty expense does not mean that a dealer has no corporate audit concerns. Many times, lack of controls in lower management surface and can astonish the Dealer Principal during an audit. jlwarranty will review the dealer's warranty claims and point out dealership policy deviations. After these deviations are brought to the dealer's attention, jlwarranty issues recommendations, works with dealership personnel as well as their OEM representative, and follows through to see that corrective action goals are obtained and that warranty waste is eliminated.
Typically it’s less than five business days, but the timeframe could vary depending on the quantity and complexity of repair orders provided.
We recommend providing 50 repair orders.
We only charge a flat fee of $395 to review 50 repair orders.
We understand those concerns. That is why we recommend taking advantage of our job card scanning option and customized web portal.
We offer a variety of products and services to keep you informed and up-to-date. Please visit our Solutions For page and find just what you need for your job.
Learn More About Repair Order Reviews

Warranty Administration Program Questions

The Basics
The Warranty Administration Program is a subscription-based, educational program developed by jlwarranty and offered through GM Dealer Equipment & Services. The program educates service personnel to properly claim, collect, and keep every warranty dollar, according to GM Service Policies & Procedures. Stay up-to-date on pressing warranty topics, interact with other warranty professionals, enjoy complete access to the online video training library, and have all the tools and support you need for warranty administration success. Benefits include a monthly newsletter, quick reference publications, online forums, video training, and more.
This program is the most extensive package of up-to-date, accurate warranty information, training, and support available! It educates dealership personnel to properly claim, collect, and keep every warranty dollar due, according to GM Service Policies & Procedures. Dealerships often feel overwhelmed with information from the manufacturer and unfortunately, a lot of it goes unnoticed or doesn't get to the right individuals. This program takes all of that important information, combines it with our warranty claims processing experience and summarizes it into easy to understand newsletters, publications and warranty tools.
Once you sign up for the program you will receive the current month's Warranty Newsletter along with all of the other benefits including:
  • Warranty Newsletter
  • Warranty Operations Manual
  • Part Group to Labor Operation Guide
  • Labor Operation Add-on Guide
  • Recall Summary
  • Quick Reference Warranty Help Cards
  • Special Reports
  • Warranty Assistance Hotline
  • Warranty Training Videos
  • Warranty Forum
  • Quiz Competition
  • 3-ring Binder
Yes, the newsletter is provided every month, additional publications are updated annually or when major updates are necessary.
The Warranty Administration Program is valuable to a wide range of automotive professionals:
  • Warranty Administrators
  • Service Managers
  • Dealer Principals
  • Service Consultants
  • Parts Manager
  • Fixed Ops Directors
  • Body Shop Managers
  • Office Managers
  • Technicians
In 2003, GM Dealer Equipment and Services approved and endorsed our Warranty Administration Program to be offered direct to GM dealerships through the GMDE program. jlwarranty creates all of the tools and publication for the program and GMDE endorses it. jlwarranty remains a third party to GM and GM dealerships. We are not owned or influenced by GM or GM Dealer Equipment and Services.
Subscription Information
$69 is conveniently be debited from your dealer account each month. You may cancel at any time
TO CONTINUE MEMBERSHIP - Do nothing. Your dealer account will conveniently be debited $69 each month for as long as you want the program! You will receive the monthly Warranty Newsletter and accompanying benefits as well as continued access to the online Warranty Community.
TO CANCEL MEMBERSHIP - Complete the cancellation form provided with your last free newsletter and fax to 800.909.5678 by the specified date. You may also call 1.800.852.6298 to cancel. You will not be charged for anything, a stop shipment will be placed on the newsletter, and your access to the online Warranty Community will be terminated.
We are sorry to lose you as a subscriber. You may cancel your subscription at any time by following one of these methods:
- Send an e-mail to jlwarranty@jlwarranty.com. Please include your mailing address so that we can locate and cancel your subscription.
- Call 1.800.852.6298 and a representative will assist you.
Your subscription does not expire, it will continue until you contact us to cancel.
Warranty Newsletter Questions
The Warranty Newsletter is the heart of jlwarranty's Warranty Administration Program. The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more!
Each month you'll receive:
  • Feature Articles
  • Latest Headlines
  • Warranty Tips
  • Service Technical Notes
  • Industry Notes
  • Warranty 101
  • Recall Updates
  • Reject of the Month
  • Warranty Quiz
  • Additional Benefits
You must be a paid subscriber to the Warranty Administration Program to receive the newsletter. ($69/month membership).
The Warranty Newsletter is part of the Warranty Administration Program. You can start with a 2-month Free trial.
The Warranty Newsletter is published once a month.
Once you subscribe you will receive a link to login to the Warranty Community to view Warranty News online, including past issues. You will receive the next edition in the mail as soon as it is available.
The newsletter is usually 10 pages plus additional inserts that may vary each month.
You can search the full text of all articles published online or browse our back issues PDF.
You can search the full text of all articles published online or browse our back issues PDF.
Warranty Community (Member Login) Questions
In addition to printed material, the Warranty Administration Program offers a variety of online benefits to maximize your membership to the fullest potential. Once members login they have exclusive access to newsletter articles and archives, video training, warranty forum, quiz competition, quick lookup tools, training documents, and more.
If you subscribe to the Warranty Administration Program, or are a member of the Warranty Administrators Club of Mid-Michigan, you are already have access.
  • New Customers: If you are a new customer, you should have received an invitation email from jlwarranty with a link to the registration page. Once there, you will create your own username and password. If you never received the email, call jlwarranty for assistance at 800.852.6298.
  • Current Customers: If your dealership is already a paid subscriber but you do not have a username/password, call jlwarranty at 800.852.6298 to receive an invitation email again. Once you have the invitation link, fill out the registration form and you will be granted access. If you have any questions or problems, call jlwarranty at 800.852.6298.
Warranty Administration Program members receive an email with a link to sign up when they enroll in the program. Warranty Management Workshop attendees receive an email with a link to sign up when they register for a workshop. If you do not have the username and password or are having trouble, simply call 1.800.852.6298 for assistance. Note: the username is not case sensitive, so you can use either uppercase or lowercase. The password however is case sensitive. You MUST type it in exactly how it looks on the label or it won't work. Once you log in for the first time, you can change your password to something easier to remember.
First step… guess. If you get it wrong, a link will appear guiding you to the "I Forgot My Username" page. Once there, fill out the form and an email will be sent to the address on record with your username. If you have any problems, call 800.852.6298.
First step… guess. If you get it wrong, a link will appear guiding you to the "I Forgot My Password" page. Once there, fill out the form and an email will be sent to the address on record with a temporary password. Once you log in, you can then change your password to something easier to remember. If you have any problems, call 800.852.6298.
We handle this on a case by case basis. If you need your username changed, call 800.852.6298.
Once you login, go to the "My Account" page under "Main" in the menu. Click "Edit Account Information", input your old password and then the new password in the appropriate fields within the form. You can change your password anytime you want.
The username you create must be at least 4 characters long and is not case sensitive. You can choose any username that you want, as long as someone else hasn't already chosen it. The password you create is case sensitive. Passwords have to be at least 6 characters long, and it is recommended to have a mix of letters and numbers. Basically, you want something secure enough that someone won't guess it, but not so hard that you forget it.
Everyone within your dealership can have their own username! This is nice because it allows each person to save their favorite articles, videos, and forum posts.
No. Violations will result in termination of your online account.
The Warranty Community is valuable to a wide range of dealership personnel. We encourage you to add multiple users to your dealership account such as the Warranty Administrator, Service Manager, Service Advisors, Parts Manager, and Technicians. Once you are logged in go to the "My Account Dashboard" and scroll down the page to the "Add New Users" section. Simply type in an email address to send an invitation to each person. Upon receipt of the welcome email, they will be able to set up their new profile and begin using all the benefits included with your membership to the Warranty Administration Program. Notice - All users must be employed at the same dealership's physical address. New users cannot be added from sister stores, dealer groups, or any other location.
We can do that! For assistance, call 1.800.852.6298.
Learn More About The Warranty Administration Program

Online Warranty Training Videos Questions

Online Warranty Training Videos are part of the Warranty Administration Program (a subscription-based, educational program developed by jlwarranty and offered through GM Dealer Equipment & Services). From beginner to expert, and everything in between, these short GM warranty training videos offer warranty tips, bulletin clarification, and step-by-step how-to's. Video training is far more visual and dynamic than reading a manual, providing for a much more understandable and memorable training experience.
You must be a paid subscriber to the Warranty Administration Program to qualify for access. ($69/month membership).
The training library is updated weekly with new videos.
The training can only be watched online as streaming video. It cannot be downloaded to a computer. This ensures you always receive the most up-to-date content.
Current Warranty Administration Program members can begin watching videos instantly. New subscribers can expect to view videos within two business days, or once the transaction is approved.
To be able to view videos you must install the latest version of Flash Player from Adobe. Follow this link to install the program: Adobe Flash Player. If you are still unsuccessful at viewing videos, please call us at 800.852.6298 for assistance.
Video playback depends a lot on your Internet connection speed and computer hardware. Check out the System Requirements section above to see what you need in order to fully enjoy the video training experience. We recommend you have a high speed Internet connection installed. A 56k modem connection is not recommended. Tip: if you play the video and then pause it right away the video will continue to download. You'll see its progress by looking at the play bar—it will turn a darker color as it downloads. Wait for the video to fully download to improve your viewing experience with no pauses or choppiness.
Yes, one subscription entitles multiple users to be added. All users must be employed at the same dealership's physical address. New users cannot be added from sister stores, dealer groups, or any other location.
To enjoy videos at jlwarranty.com, you will need a minimum screen resolution of 1024 x 768 and the following hardware and software installed on your computer:
  • Internet Explorer 8.0 or above, Firefox, Chrome, or Safari.
  • The latest version of Flash Player.
  • JavaScript and Cookies must be enabled.
  • Microsoft Windows XP SP3, Microsoft Windows Vista SP2, Microsoft Windows 7 SP1, or Macintosh OS X.
  • Pentium 4 processor or better with 1GB (more highly recommended) of RAM.
In addition, you will need an Internet connection with sufficient bandwidth. Most of our videos will download best with a downstream bandwidth of at least 1,000Kbps or higher. If your computer does not meet these requirements, your overall experience may be noticeably diminished. Tip: If you wait until the entire movie downloads, which is indicated when the play bar at the bottom of the movie turns dark, you can watch it without hiccups or interruptions. Be sure to view some free demo movies to check to see if you're happy with the speed and performance before you subscribe.
Learn More About Online Training

Official Warranty Guide Questions

The Official Warranty Guide is a complete, at-your-fingertips, guide that details OEMs' warranty guidelines, deductibles, warranty extensions, and other pertinent warranty information. It's great for used car dealers, service contract companies, auctions, and more.
  • Information on warranty transfer
  • What warranties do not cover
  • OEM assistance phone numbers
  • Auto manufacturers' websites
  • Helpful phone numbers
  • Interpreting a vehicle identification number
  • Cross border policy
  • Customer satisfaction
  • Goodwill adjustments
  • Warranty extensions
  • Lemon laws
  • Title, license, lien, sales, & tax information by state
  • Certified pre-owned vehicles
  • Warranty definitions
  • Warranties listed by OEM
The Official Warranty Guide covers warranty terms, coverages, and contains warranty extension information. This information will allow you to make proper buying decisions and to avoid packing needless aftermarket warranties on vehicles that are still covered by the OEM. It will also allow sales people to inform a prospective buyer about the advantages that a vehicle may have due to its remaining coverage. Most importantly, it will avoid misrepresentation of warranties, saving potential lawsuits or minimizing expensive policy adjustments.
The Official Warranty Guide is valuable to a wide range of automotive professionals:
  • Used car managers
  • F&I managers
  • Technicians
  • Used car sales people
  • Warranty administrators
  • Independent Vehicle Repair Facilities
  • Auto Auctions
  • New & Used Vehicle Dealerships
  • Service Contract Companies
  • State & National Auto Dealer Associations
  • Vehicle Supply Companies
  • Banks and Finance Companies
  • Fleet Companies
  • Insurance Companies
  • Vehicle Manufacturers
  • Even the General Public
Investment is only $24 each plus shipping. Quantity discounts are available.
The Official Warranty Guide is updated in print annually and is distributed in January. Updates to the current edition of the Official Warranty Guide are provided here.
Orders are shipped Monday through Friday. We make every effort to ship your order within 24 hours of receiving it. We utilize different shipping carriers to provide you the best possible service.
Special rush requests may be accommodated when possible. Please call us at 800.852.6298.
Every time you place an order, you'll receive an email from us notifying you of its status. The shipment confirmation email will include a link to track the shipment.
Yes, if a company orders at least 100 guides they have the option to have their logo imprinted on the cover. > Click here to learn more.
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