The next warranty workshop starts in:

Warranty Management Workshop

An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View Schedule

The best GM warranty training available
coming to a city near you.

Endorsed by General Motors and offered through:
GM Dealer Services

About the Workshop

Since 2013, jlwarranty has held the distinction as the only warranty workshop endorsed by General Motors and offered through GM Dealer Equipment & Services. This endorsement ensures you can attend our workshops with confidence knowing that you’re learning from the very best in the industry. Our trainers are seasoned professionals that know your job, know warranty, and just as important, know service department operations. jlwarranty has administered GM warranty transactions for dealerships on a daily basis since 1977. This experience, combined with the hundreds of warranty workshops held in cities across the nation, conventions, state associations, service manager clubs, and dealer 20 groups enables us to offer the best GM warranty training available!

Why Should I attend?

Learn fundamental warranty processes and the importance of policy & procedure. Simply entering warranty claims is not enough!

GM EndorsedThe only GM endorsed Warranty Workshop. See Global Message GCUS-9-3416 (Sent 01/18/2017).

Boost SkillsEach workshop is created to dramatically boost your warranty management skills from beginner to advanced.

InteractNetwork with other warranty professionals from around the nation.

Dealer ApprovedAttendees consistently rate jlwarranty as the leader in warranty training.

Warranty ProcessUnderstand how the warranty process works.

Proper DocumentationAppreciate the importance of documentation.

Policy ComplianceLearn fundamental GM Service Policies and Procedures.

Gain ConfidenceGain confidence to administer warranty efficiently.

Who's Attending?

This workshop is suitable for beginners or experienced service personnel.
Warranty Administrators

Warranty Administrators

  • Know the requirements before submitting each type of transaction
  • Be confident transactions are fully supported and stay paid
  • Review common rejects and how to address them quickly and confidently
  • Better understand everyone’s responsibilities throughout the warranty process
Service Managers

Service Managers

  • Understand authorization and approval empowerment and how it is to be documented on the job card
  • Learn key policy and procedure requirements to keep your dealership compliant
  • Recognize how the warranty process should flow through your service department
Service Advisors

Service Advisors

  • Start the transaction right by utilizing all available resources within GlobalConnect
  • Develop a solid foundation to accurately convey the concern
  • Learn what service management is required to approve and authorize
  • Realize the importance of obtaining all information to assist the technician in fixing it right the first time

We feel the more people in a dealership who understand the rules of warranty claim administration, the better the warranty claims will be. Developing successful warranty operations within a dealership involves cooperation from multiple personnel. We encourage dealerships to bring teams to achieve a better understanding of the entire warranty process.

How much is an improperly trained warranty administrator costing your dealership? The answer is... you may never know. But based on the average dealership, the figure could easily run into the tens of thousands of dollars!

What is Covered?

Gain control and confidence in your warranty administration with a thorough understanding of GM Service Policies & Procedures.
warranty workshop

Understand how the warranty process works

Appreciate the importance of documentation

Learn fundamental Policies and Procedures

Gain the confidence to handle warranty reliably and accurately

Warranty Topics You'll Cover

  • Properly Documented Job Card
  • Concern, Cause, Correction
  • Bumper-to-Bumper Coverage
  • Powertrain Coverage
  • Maintenance
  • Cross-line and Emissions Warranty
  • Certified Used Vehicle
  • Part Warranties
  • Expediting Warranty Parts
  • The Warranty Parts Center
  • Specific Component Documentation
  • Add On Repair Lines
  • Sublet Repair Guidelines
  • Courtesy Transportation
  • Transaction Types
  • Authorization
  • Labor Time Guide
  • Complaint and Cause Codes
  • Resolving Rejected Transaction
  • Paint Claims
  • Transportation Claims
  • And much more!

How Your Time Is Spent

%
Policy & Procedures Overview
%
Example Claim Review
%
Watching How To Navigate GlobalConnect
%
Questions & Answers

2017 Schedule

Coming to a city near you!

Select a Location For Details

Fort Lauderdale, FL - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Courtyard Fort Lauderdale Airport,
    400 Gulf Stream Way,
    Dania Beach FL 33004
Learn More

Orlando, FL - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hilton Garden Inn Orlando International Airport,
    7300 Augusta National Drive,
    Orlando FL 32822
Learn More

Dallas, TX - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hilton Garden Inn DFW Airport South,
    2001 Valley View Lane,
    Irving, TX 75061
Learn More

Dallas, TX - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hilton Garden Inn DFW Airport South,
    2001 Valley View Lane,
    Irving, TX 75061
Learn More

Los Angeles, CA - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hilton Garden Inn LAX/El Segundo,
    2100 E. Mariposa Avenue,
    El Segundo, CA 90245
Learn More

Honolulu, HI - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Honolulu Country Club,
    1690 Ala Puumalu Street,
    Honolulu, Hawaii 96818
Learn More

Kansas City, MO - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Embassy Suites by Hilton Kansas City International Airport,
    7640 NW Tiffany Springs Parkway,
    Kansas City, MO 64153
Learn More

Raleigh, NC - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Embassy Suites Raleigh - Durham / Research Triangle,
    201 Harrison Oaks Blvd,
    Cary, NC 27513
Learn More

Lansing, MI - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Kellogg Hotel and Conference Center,
    219 S. Harrison Road,
    East Lansing, MI 48824
Learn More

Ventura, CA - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hilton Garden Inn,
    2000 Solar Drive,
    Oxnard, CA 93036
Learn More

Philadelphia, PA - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Double Tree by Hilton Philadelphia-Valley Forge,
    301 West Dekalb Pike,
    King of Prussia, PA 19406
Learn More

Columbus, OH - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hilton Garden Inn Columbus Airport,
    4265 Sawyer Road,
    Columbus, OH. 43219
Learn More

Syracuse, NY - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Comfort Suites Cicero-Syracuse North,
    5875 Carmenica Drive,
    Cicero, NY 13039
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New Orleans, LA - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hilton Garden Inn New Orleans Airport,
    4535 Williams Boulevard,
    Kenner, LA 70065
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Memphis, TN - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    DoubleTree by Hilton Memphis East,
    5069 Sanderlin Avenue,
    Memphis, TN 38117
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Chicago, IL - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Holiday Inn Chicago O’Hare Area,
    5615 N. Cumberland Ave,
    Chicago, IL 60631
Learn More

Salt Lake City, UT - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Holiday Inn Suites Salt Lake City Airport West,
    5001 W Wiley Post Way,
    Salt Lake City, UT 84116
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Albuquerque, NM - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hilton Garden Inn Albuquerque Airport,
    2601 Yale Blvd SE,
    Albuquerque, NM 87106

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Minneapolis, MN - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Holiday Inn Bloomington Airport South,
    1201 W. 94th Street,
    Bloomington, MN 55431
Learn More

Minneapolis, MN - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Holiday Inn Bloomington Airport South,
    1201 W. 94th Street,
    Bloomington, MN 55431
Learn More

Sacramento, CA - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hyatt Place Sacramento/Roseville,
    220 Conference Center Drive,
    Roseville, CA 95678
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Sacramento, CA - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hyatt Place Sacramento/Roseville,
    220 Conference Center Drive,
    Roseville, CA 95678
Learn More

Indianapolis, IN - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hilton Garden Inn Indianapolis Airport,
    8910 Hatfield Drive,
    Indianapolis, IN 46231
Register Learn More

Houston, TX - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Holiday Inn Houston Intercontinental Airport,
    15222 John F. Kennedy Blvd,
    Houston, TX 77032
Register Learn More

Atlanta, GA - Warranty Workshop

  • 8:30AM - 4:30PM
  • Meeting Location:
    Hilton Garden Inn Atlanta Airport North,
    3437 Bobby Brown Parkway,
    East Point, GA 30344
Register Learn More
Don't see a workshop near you? - Have several personnel to train? - Need training sooner? jlwarranty offers In-dealership Warranty Training customized to meet your needs!

Meet the Trainer

Chris Sanders Chris Sanders has been a lead trainer of our nationwide warranty workshops since 2000. She knows the frustrations dealership personnel encounter in day-to-day warranty situations and is determined to help!

Chris worked as a service consultant for 14 years in a GM dealership before joining jlwarranty in 1999 as a lead trainer for GM Warranty Workshops. She trains and consults at dealerships who want more in-depth, personalized training at their location. Her 30 plus years in the industry focuses on mastering the fundamentals that will help your dealership master the art of warranty claims processing. Feel free to contact Chris at 800-852-6298 ext. 152 if you have any questions regarding training.

Download a Flyer

Warranty Workshop Flyer
Download a PDF version of our current Warranty Management Workshop flyer. In it you will find a summary of the workshop, this year's training schedule, and a registration form. Download Flyer

Convince Your Boss Letter

Convince Your Boss Letter
Want to attend the workshop but not sure about convincing your boss? We’ve drafted a suggested "Convince Your Boss" letter to help make the process easier. Feel free to edit it to your liking. See you at the workshop! Download Letter

What you'll take home

Training does not end at the conclusion of the workshop! Continue learning and helping co-workers with these essential tools:
Warranty Administration Manual
Warranty Administration Manual Not available anywhere else!

Each attendee receives a detailed Warranty Administration Manual to follow along with during the presentation. It is great for easy reference and training after the workshop as well. We've had attendees tell us that the manual alone is worth the cost of the workshop! In it you'll find:

  • Common Warranty Topics from Basic to Advanced
  • Quick Reference Section
  • Helpful Warranty Publications
  • And Much More
Warranty Administration Program
2-Month Free Subscription to Warranty Administration Program

We continually educate service personnel with our Warranty Administration Program – the most extensive package of warranty information, training, and support available. All attendees receive a 2-month free subscription which includes:

  • Monthly Newsletter
  • Online Video Training Library
  • Interactive Forum
  • Reference Publications
  • Warranty Quiz Competition
  • And Much More
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People have attended the workshop from across the nation
%
of attendees rated trainer as “above average” or “excellent”
%
of attendees say their objectives for attending the workshop were met
%
of attendees would recommend the workshop to others

Customer Reviews

Our customers say it best...

We've undergone some large changes at our dealership, and this was just the training I needed at just the right time. A wealth of information, immaculately presented and organized, ongoing support, and an online resource for just about everything we could need to know. And great folks on the other end of the phone when we can't find what we need. The total package! Thanks for providing such a wonderful experience for me and helping me, my team, and my dealership!!

Jessica - Chadron, NE

I was hesitant to come to the seminar, I don't "Do" warranty - I found the class to be very informative, easy to follow and the training manual is excellent! Can't wait to read through it. Chris, I love your presentation, thanks for making a potential boring topic FUN!

Loretta - Oak Lawn, IL

The class was well-executed and provided real world information I can bring back and apply to my dealership. The information I learned will help me communicate with my warranty administrator. Thanks for a great class!

Chris - Edina, MN

Even though I've been in this business for 37 years, I learned a lot of new information today!

Betty - Lowell, NC

We were able to go back to the dealership and claim an additional $600 of warranty revenue that we didn't know we could claim until we attended.

Dave - Maquoketa, IA

I was most impressed with how up to date the workshop was, and that I was able to ask questions and get answers right away.

Sherri - Albuquerque, NM

The workshops teach you not to leave any money on the table, and not to take any money that isn't yours.

Dan - Vermilion, OH

The class paid for itself in warranty revenue I was able to go back and claim.

Michelle - Yakima, WA

I was delighted, it was one of the best classes I have ever been too. The format was amazing, there was information for the novice and the seasoned Warranty Administrator.

Tom - Jacksonville, FL

I've attended jlwarranty Workshops for the last 6 years and everytime I take something away from it that pays for the class.

Janie - Nashville, AR

After attending the workshop I was able to go back and claim approximately $2800 in additional warranty dollars, I would recommend the class to anyone!

Angie - Peru, IN

Great information I feel more confident in doing my warranty.

Aaron - La Junta, CO

Great class-reminds and teaches you of the warranty process. Reinforced my understanding of GM guidelines.

Donna - Sanford, NC

I love everything about the class, it's my 3rd one in 6 years in warranty and I always walk away with knowing something new.

Mandy - Fredericksburg, VA

Always a great refresher course!

Mark - Raleigh, NC

Thanks for keeping a not so exciting subject interesting!

Lynn - La Grange, NC

No changes needed to the workshop, the instructor is knowledgeable and helpful.

Devon - Lake Charles, LA

Chris is always informative. I have always learned something new. GM should make this a required course. Maybe some VOD's if dealers can't make it to class. But you learn so much when you are in the class. Two days would rock!

Michelle - Evansville, IN

I always seem to learn something new. Chris always gives a great presentation, and very informative. Been going to this for last 3 years and will continue to keep going.

Renee - Fond Du Lac, WI

We have picked up enough things to more than pay for the class, great job as usual.

Jim - Paris, KY

Very exciting to learn so many new things, I had no idea all the net items that we are able to claim!

April - Sebring, FL

Third jlwarranty Workshop in the last 5 years, the workshop if very thorough and is a great tool for updates, changes and clarifying warranty.

Don - Jesup, GA

The Warranty Administration binder has a ton of information right at your fingertips, no more digging for information. The members area online has lots of tools that I will be taking advantage of namely the warranty hotline. I have attended one of jlwarranty's workshops and was very pleased, it was a great way to get together with other Warranty Administrators. The day the February newsletter arrived I had a claim rejecting for campaign 10332, after reading the newsletter I was able to get the claim paid right away.

Kelly - Cocoa, FL

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