The “Part Group to Labor Operation Guide” is a valuable time saver. The GM claim payment system is set up to pay by Part Group Number. When a claim is submitted to GM, the part number is converted to a group number before being compared to the parameter table that verifies that the chosen labor operation is compatible to the part.
Using the Part Group to Labor Operation Guide is simple. Prior to looking up a labor operation, obtain the part group number for the failed part(s). It is either listed on the invoice copy of the repair order or may be obtained from the parts department.
Next, locate the proper column listing the part group number in the Part Group to Labor Operation Guide to locate a valid labor operation. If more than one labor operation number is listed, then review each operation’s description and labor time in the Labor Time Guide. Select the operation that best describes the work that was performed. If no operation exactly fits, then choose the closest number and make a notation on the repair order: “closest to operation.”
For difficult labor-only claims, work with the technician and the parts department to identify a “failed part.” Cross reference the group number of the part that was adjusted or repaired to more easily identify the proper operation to use.
Part Group to Labor Operation Guide data is generated from our warranty claims administration database. The labor operations are only included within the guide if we have administered and received reimbursement for our customers a minimum of five times.
This guide may help you avoid returns and assist you with choosing the operation number that pays exactly what the technician is entitled to.