warranty claims processing

Warranty Claims Processing Service

An All-Inclusive Warranty Administration Solution. Endorsed by General Motors and offered through: GM Dealer Services

jlwarranty provides:

Financial Impact

Collect all expenses related to the warranty repair

Enjoy steady cash flow

Eliminate unclaimed warranty revenue

Reduce overhead

jlwarranty provides:

Control & Support

Maintain control with our online management reports

Enjoy one-on-one support from our dealership-experienced staff

Get answers to technical questions

Receive notification of important policy information

jlwarranty provides:


Trusted, solid reputation with our dealership clients since 1977

Certified by General Motors

Endorsed by GM and offered through GM Dealer Equipment

All information is kept secure and confidential

jlwarranty provides:


Utilize our electronic document scanning option for quick turnaround

Access your Warranty Manager website for technician times, core and part scrapping reports, transaction summaries, and more

Benefit from our advanced claims processing software

jlwarranty provides:

Peace of Mind

Be compliant to GM Service Policies & Procedures

Be flexible with no contract to sign

Free up your personnel to focus more on service and increasing retail sales

Technician labor time is available as soon as the job cards are processed


The most cost effective alternative to administering warranty claims in-house.

jlwarranty is a General Motors endorsed provider offered through:
GM Dealer Services

About the Service

Since 2007, jlwarranty has held the distinction as the only warranty claims processing service endorsed by GM and offered through GM Dealer Equipment. This endorsement ensures you can submit your claims with confidence knowing that they are in the hands of the very best in the industry. jlwarranty has administered GM warranty transactions for dealerships on a daily basis since 1977. Trust jlwarranty's experienced team to administer your warranty claims, allowing service personnel to focus more on service and increasing retail sales. Our all-inclusive service strengthens your warranty operations from the assignment of labor operation codes to analyzing your warranty receivables schedule.

Learn Why Dealerships Choose jlwarranty


Warranty Revenue
Peace of Mind


Warranty Costs
Time Spent on Warranty
Over-age Claims

How Our Service Works

The service often pays for itself by collecting warranty dollars that may have previously been going unclaimed, tied up in receivables, or rejected.
  • Dealership submits claims to jlwarranty via document scanner.
  • jlwarranty performs reimbursement and compliance evaluation.
  • jlwarranty works closely with dealership personnel to ensure the claims are accurate.
  • Corrections are addressed and jlwarranty submits the claims to General Motors for payment.
  • Claims are paid and payment is posted directly to the dealership's warranty account.
Dig Deeper Into the Details

Teamwork Is Key To Successful Warranty Operations

jlwarranty strives to be an integral member of your dealership team, for excellence in your warranty operations!
dealership's role

The Dealership's Role

Utilizing jlwarranty to process your warranty claims relieves service personnel from being solely responsible for warranty, allowing them to focus more on service and increasing retail sales. However, service personnel must still be up-to-date and knowledgeable of GM Service Policies & Procedures. The team must also be responsive and willing to address claim issues as jlwarranty brings them to their attention. The dealership may be requested to supply additional documentation, authorization or information to support the repairs performed. Teamwork is critical in these situations to get the information processed and the claim submitted in a timely manner.

Problems are inevitable with a team that does not work as a cohesive unit. Claims go uncollected, get tied up in receivables, and are not compliant, which may lead to costly chargebacks. With jlwarranty on your team, enjoy timely claims processing, help with claims compliancy and more control than ever before.

jlwarranty's role

jlwarranty's Role

We promise to:
  • Collect all expenses related to the warranty repair.
  • Process your claims as quickly as possible, efficiently and effectively the first time, every time.
  • We help you follow GM Service Policies & Procedures to minimize potential debits.
  • Supply experienced warranty professionals that you can depend on.
  • Reduce the number of rejected claims.
  • Reconcile your schedule regularly to reduce over-age claims.
  • Keep warranty receivables current.
  • Keep all information confidential.
Learn how jlwarranty's warranty claims processing service can impact dealership personnel

Frequently Asked Questions

Find the answers you're looking for.
We process your warranty claims at a low fixed rate. We are all inclusive. There are no hidden fees or packages to choose from. To discuss cost further please call 800.852.6298
No. You can send the job cards opened or closed, with or without labor operations. All job cards are processed systematically regardless of how they come to us. This ensures maximum compliancy and revenue.
Turnaround time is based on several factors including level of claims compliancy, how often claims are uploaded, service management engagement, and the time of month. We strive for a quick and efficient process with an emphasis on accuracy.
No. When claims are received from the dealership they are logged into our advanced warranty claims processing system for complete, real time tracking. We call the system "ICAPS" which is short for: Interactive Claims Analysis & Processing System. ICAPS helps minimize reject rates, applies timely parts pricing and labor time, creates warranty feedback reports, and much more.
No, dealers can utilize our service for as long or short of time as needed. However, we do provide a written dealer agreement outlining what jlwarranty requires from the dealership to accurately and efficiently process warranty claims. This also establishes what the expectations should be for 100% satisfaction.
Yes, technician labor time can be retrieved from our Warranty Manager website if requested.

View All FAQs

Customer Reviews

Our customers say it best...

Our oldest ongoing customer started in 1990…

That's 25 years ago!

We have increased profits and saved time with fewer rejected claims.

Happy Customer

My profitability has improved.

Happy Customer

Scanning claims is very fast and easy.

Happy Customer

There are a lot of changes on warranty claims and jlwarranty is up to date on all of these. Your services have brought in a lot of revenue.

Happy Customer

jlwarranty catches all necessary requirements needed, authorizations, signatures, receipts, etc. We don’t have to worry we missed something.

Happy Customer

Your service helps us collect as much as possible in GM warranty. Before we started using jlwarranty we were a year behind in claims and a total mess.

Happy Customer

Because of your system my warranty coding time has dropped by at least one third or more not to mention less rejects and ease of use.

Happy Customer

jlwarranty's service collects every warranty dollar I deserve, keeps my schedule current, and helps make sure I’m compliant... allowing me to focus on my customers and grow service revenue!

Happy Customer

Because of your system my warranty coding time has dropped by at least one third or more not to mention less rejects and ease of use.

Happy Customer

Tell us what you think

Pricing: Warranty Claims Processing Service

If we can lower your warranty administration costs, collect all expenses related to the warranty repair, and help you with claims compliance, can you think of any reason not to get started?

  • No contracts.
  • No start-up fee.
  • Our low rate saves you money as volume fluctuates, which provides payroll flexibility by turning your fixed operation expense into a low variable expense.
  • The service can be utilized for as long or short of time as needed.

Try These Warranty Calculators

Are you ready to Get Started?