How Our Service WorksThe service often pays for itself by collecting warranty dollars that may have previously been going unclaimed, tied up in receivables, or rejected.
Dealership submits claims to jlwarranty via document scanner.
jlwarranty performs reimbursement and compliance evaluation.
jlwarranty works closely with dealership personnel to ensure the claims are accurate.
Corrections are addressed and jlwarranty submits the claims to General Motors for payment.
Claims are paid and payment is posted directly to the dealership's warranty account.
Option 2: Fax
Warranty claims can be faxed to our office at 800.909.6547. This option eliminates courier transit time and keeps warranty claims in the dealership. Simply fax the Warranty Invoice and all supporting documentation. Our fax service is supplied by a reputable world-wide fax company that houses tens of thousands of lines. You will never get a busy signal faxing to us.
Option 3: Mail Courier
Warranty claims can be mailed via a standard mail courier (UPS, Fed Ex) to our office. We only use couriers with tracking systems to keep your claims safe. Documents are also kept in fire-proof storage while on the premises. Average shipping time: 1-3 business days.
Dealership customers have technical support available Monday through Friday from 8:30 AM to 4:30 PM EST. If you have any questions about a claim, GM Service Policy and Procedures, or even how to read a warranty expense report, we are only a phone call away.
Warranty Training Resources
Our customers receive helpful resources and training tools from our Warranty Administration Program. These resources are available through their custom Warranty Manager website and include the monthly warranty newslettter and quick reference warranty help cards.
Teamwork Is Key To Successful Warranty Operationsjlwarranty strives to be an integral member of your dealership team, for excellence in your warranty operations!
The Dealership's Role
Utilizing jlwarranty to process your warranty claims relieves service personnel from being solely responsible for warranty, allowing them to focus more on service and increasing retail sales. However, service personnel must still be up-to-date and knowledgeable of GM Service Policies & Procedures. The team must also be responsive and willing to address claim issues as jlwarranty brings them to their attention. The dealership may be requested to supply additional documentation, authorization or information to support the repairs performed. Teamwork is critical in these situations to get the information processed and the claim submitted in a timely manner.
Problems are inevitable with a team that does not work as a cohesive unit. Claims go uncollected, get tied up in receivables, and are not compliant, which may lead to costly chargebacks. With jlwarranty on your team, enjoy timely claims processing, help with claims compliancy and more control than ever before.
jlwarranty's RoleWe promise to:
- Collect every warranty dollar from the OEM for repair work performed on vehicles.
- Process your claims as quickly as possible, efficiently and effectively the first time, every time.
- We help you follow GM Service Policies & Procedures to minimize potential debits.
- Supply experienced warranty professionals that you can depend on.
- Reduce the number of rejected claims.
- Reconcile your schedule regularly to reduce over-age claims.
- Keep warranty receivables current.
- Keep all information confidential.
Service consultants, technicians, warranty administrators, service managers and various other service personnel all play a vital role in a dealership's warranty operations. An honest effort from each team member is essential for success. An accurate customer concern statement during the write up interview, a descriptive cause of failure and correction statement, appropriate authorizations and signatures, and warranty labor coding that best suits the repair performed are just a few of the tasks that must be completed to ensure claim accuracy and success.
What Can Dealer Principals Expect?
- Higher Profit Potential
- Reduce Service Operation Expenses
- Audit Compliancy
- Flexible - No Binding Contract
jlwarranty is the only warranty claims processing company to be GM certified and endorsed through GM Dealer Equipment & Services. Utilizing jlwarranty's service often pays for itself by collecting warranty dollars that may have gone unclaimed, tied up in receivables or unnecessarily rejected. All information is kept confidential. There are no contracts to sign, no start-up fees and we will process your warranty for as long or short of time as needed. Warranty administration costs may be reduced by eliminating training expenses, personnel turnover, payroll taxes, costly benefits, unemployment insurance premiums, OEM chargebacks and unpaid warranty claims.
What Can Service Managers Expect?
- Direct Communication
- Maintain Control
Service managers get helpful recommendations to all warranty issues that arise... giving you more control than ever before. Plus, we are always a phone call away.
What Can Service Advisors Expect?
- Customer Satisfaction
We keep service advisors on the right path by emphasizing the need for accurate customer information, including customer concern. We perform a IVH on every vehicle and provide notification of any open recalls on the vehicle in case it is overlooked.
What Can Technicians Expect?
We educate technicians on policy to help maximize payment and minimize costly chargebacks.
What Can Accounting Expect?
- Correct Accounting
- Steady Cash Flow
- A detailed warranty invoice is provided for each job card, highlighting labor operation, time, codes, and dollar amount.
- A claim memo reconciled line by line.
- A reconciled schedule to review with management and make recommended adjustment or write-offs
Our easy to follow instruction sheets spell out exactly what to do with your warranty claims once we are finished with them.
What Can Parts Managers Expect?
- Accurate Parts Pricing
- Fewer Parts Chargebacks
- Core Report to determine core returns
- Scrapping Report to dertermine part scrap returns
- Prepare Parts for Return
Our advanced computer system provides the most up-to-date parts pricing direct from the OEM. We supply a detailed part scrapping report that lists all of the parts that can be scrapped.