No two dealerships are the same. Our all-inclusive warranty claims processing service is tailored to meet a variety of unique warranty situations.
jlwarranty's claims processing service is ideal for all dealerships, but especially for dealerships with high warranty expense and/or personnel concerns.
Many dealerships have difficulty with the reimbursement process of warranty claim administration. The problem is often associated with lack of training, high personnel turnover, confusion over policy, and poor documentation. As a result, transactions go uncollected, get tied up in receivables, and are not compliant, which may lead to costly chargebacks.
A substantial amount of the dealership's money is generated through warranty administration, timely processing of warranty transactions and, consequently, speedy payment depends greatly on the performance of those involved. Warranty administration is more than simply submitting claims. Dealerships should have an experienced individual who is responsible for collecting valuable warranty dollars while maintaining compliance to OEM policy. Take a look at your staff's experience, workload, and priorities. If your dealership does not have a devoted, well-trained, and capable warranty administrator, your warranty operations may not be getting the attention it deserves.
Put jlwarranty's all-inclusive service to work for you. Our experienced team works closely with your personnel on all aspects of warranty claims administration.
Click an option below to learn more:
Do you have multiple franchises?
Streamline and save by consolidating the entire warranty process!
Need Temporary Assistance?
Situations arise when a dealer's warranty administrator goes on vacation, becomes ill, takes family leave, retires, or simply quits. This often leaves a dealership at risk of falling behind, resulting in a loss of steady cash flow because many dealers do not have anyone qualified to fill in.
If a vacancy is not filled quickly, claims stand the chance of becoming overaged, which means potentially losing that money for good. jlwarranty can fill the void for you, for as long or short of time as needed. If you lost your warranty administrator and are searching to replace him/her we can process the claims while you find just the right person. And when you do, we can train them. (GM Only)
Need Long-Term Assistance?
jlwarranty can manage a dealership's warranty indefinitely.
Some dealerships are not large enough to devote an employee's full efforts to warranty administration. Often times, the person responsible for warranty is also responsible for several other job functions. This makes it difficult for them to keep up with all the changes regarding OEM Policy.
Consequently, valuable warranty dollars go uncollected, get tied up in receivables, or are not compliant, which may lead to a costly chargebacks. Who is applying labor operations and managing the warranty administration in your dealership? Is it the service advisors, office manager, or even the service manager?
Average size dealerships usually have a designated warranty administrator, but the problem lies with training and retaining this individual. With a high turnover rate, dealerships can easily find themselves getting behind on warranty claims payment or triggering high expense areas from processing claims by inexperienced warranty administrators.
Stop spending money on training and losing employees. If finding, hiring, and training qualified warranty administrators is a problem, taking advantage of jlwarranty’s warranty claims processing service is a sensible solution.
High volume dealerships (auto groups, multi-franchise dealers, fleets) require multiple personnel to properly handle warranty administration. Multiple personnel equals multiple salaries, benefits, and training expenses.
Centralize and consolidate the entire warranty process by utilizing jlwarranty to process warranty claims for all stores and franchises. Dealerships can expect warranty operations to become streamlined, compliant, and accurate. We can usually streamline processes enough to reduce staffing, thus reducing overall warranty administration costs.
5 questions to ask yourself about your warranty claims processing operations
Am I 100% sure that I am claiming and collecting every warranty dollar?
Am I 100% sure that all of my claims are compliant to OEM Policy?
Am I processing claims when I could be growing customer pay revenue?
Do I have overaged claims, rejects and/or write-offs?
Am I frustrated with costly mistakes, training and losing warranty personnel, and filling in for vacations or absences?
The Bottom Line:
You have to pay somebody to process your warranty claims. You find, hire, train, and pay wages to an employee in hopes that they know what they are doing. Or, you send your warranty claims to a professional company like jlwarranty that has the experience, knowledge, and resources to process claims correctly without question.
Utilizing jlwarranty to administer your warranty claims is similar to hiring an accountant to process your taxes. Sure, you could do it yourself, but it takes valuable time and there is always the, “what if” factor. What if I didn’t do it right? What if I’m not collecting every dollar? What if I am audited?
Having jlwarranty process warranty claims is the best solution for most dealers, especially if warranty operations are out of control. jlwarranty acts as the dealership’s entire warranty department, allowing service personnel to focus more on service and increasing customer pay. Our focus is on warranty; from assignment of labor operation codes to reconciling your warranty receivables schedule… we handle it all.
We collect all expenses related to the warranty repair, help you with compliancy, and keep you notified of all warranty concerns. You don’t have to worry about lost revenue, overaged claims, high reject rates, and costly write-offs. Can you think of any reason not to get started?