Warranty Operations Manual

Warranty Operations Manual

We've taken what we have found to be some of the most important GM warranty information and packed it into one manual.

Warranty Operations Manual Content

Warranty Operations Manual

It will take you from job card write-up through handling debits. A must have for warranty administrators, service consultants and service management

The Best GM Warranty Training Manual Available!

Reduce time spent searching through numerous manuals, administration messages and bulletins.

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About the Warranty Operations Manual

This manual features condensed GM Service Policy & Procedures information outlined in an easy to read format. Use it as a training tool for new employees or as a single-source, quick reference tool. Reduce time spent searching through numerous manuals, administration messages, and bulletins for answers. We've taken what we have found to be some of the most important warranty information and packed it into one manual. It will take you from job card write-up through handling debits. A must have for warranty administrators, service consultants and service management.

The Best GM Warranty Training Manual Available!

  • Up-to-date
  • Easy-to-understand
  • Features the most common GM warranty claims processing topics
  • One single source for comprehensive warranty information
  • Great for training

GM Warranty Operations Manual

Quickly reference the most common GM service policies & procedures.

The Warranty Job Card

Warranty job cards must contain properly written 3 C’s – Complaint, Cause of Failure, and Correction.

Parts and Accessories Warranty

New or remanufacturered GM parts and accessories installed or sold over the counter are covered for 12 months. There is no mileage limitation.

Add-on Repairs

Service Management must first inspect and verify the concern before it is added to the job card and prior to the customer being notified that additional work is necessary.

Paint Repairs

When choosing labor operations for paint repairs, there are a few options. All paint labor codes include time for cleaning, preparing, refinishing, and any hardware removal considered necessary.

GMPP

GMPP is an extended warranty program that is purchased by the consumer. Transaction type ZSCT is used for this service contract.

Transaction Types

A transaction type defines a warranty transaction or related event that is entered into the GWM system for processing. All warranty transactions require a transaction type.

Self-Authorization Codes

Certain repairs require self-authorization codes applied by designated dealership service management before payment can be made to the service agent.

Using Other Labor Hours

Other Labor Hours are for complex or unusual repairs that are generally in excess of the published labor time allowed.

Customer Concern Not Duplicated

When a technician is unable to duplicate or verify a customer’s concern and they have diagnostic labor time involved, certain labor operations can be claimed.

The Warranty Operations Manual provides easy-to-understand, condensed information on:

  • The Warranty Job Card
  • Job Card Specifics
  • Customer Signature
  • Warranty Coverage
  • Tire Warranty
  • Warranty On Pre-Owned Stock Vehicles
  • Cross-Line Warranty
  • Parts and Accessories Warranty
  • Certified Service Limited Lifetime Parts Warranty
  • Part Retention and Disposal
  • Expediting Warranty Parts
  • Warranty Transaction Flow Chart
  • Technician’s Responsibility
  • Diagnosis and Leak Tests
  • The Warranty Parts Center
  • Job Card Closeout
  • Battery Documentation
  • A/C Recovery/Recharge Equipment
  • Brake Warranty Documentation
  • Add-On Repairs
  • Pyramid Repairs
  • Using Other Labor Hours/Straight Time
  • Customer Concern Not Duplicated
  • Personal Property Damage
  • Paint Repairs
  • Material Allowance Conversion Chart
  • Paint Finish (US)
  • Paint Mixing Time Allowance
  • Material Allowance Conversion Chart -- Flexible Finish (US)
  • Sublet Repairs
  • Towing
  • ACDelco Electronic Exchange Program
  • Filing Requirements and Record Retention
  • Courtesy Transportation
  • Roadside Assistance
  • General Motors Protection Plan (GMPP)
  • Self-Authorization Codes
  • Transaction Types
  • Transportation Transactions
  • Transportation Damage Codes
  • General Motors Special Coverages
  • OEM Assistance

Customer Reviews

I love this guide, especially to train new personnel.

Jessica - Reno, NV

I use this book often because it is so quick, easy and strait forward, thanks!

Adam - Cleveland, TN

I'm still learning a lot and this puts so much information right in one spot in front of me instead of searching P&P or other resources.

Melinda - Liverpool, NY

I'm still learning a lot and this puts so much information right in one spot in front of me instead of searching P&P or other resources.

Melinda, Warranty Administrator - New York

I love this guide, especially to train new personnel!

Jessica, Warranty Administrator - Nevada

I use this book often because it is so quick, easy and straight forward, thanks

Adam, Service Manager - Tennessee

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Pricing: Warranty Operations Manual

Remember: One mistake made because an employee didn't have the information contained in the Warranty Operations Manual can cost hundreds of times the price of a single copy. Don't be caught short, order copies for your entire department today. Or, become a member of the Warranty Administration Program to receive the printed publication, immediate access to download the manual online, as well as all future updates.

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