Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Strategy Based Diagnostics (08/27/2019)

GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to...
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Reject of the Month - September 2019 (08/27/2019)

Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards...
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Special Coverage Policy Repairs (08/27/2019)

Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent...
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Cost Comparison Worksheets (08/27/2019)

In January of this year, GM made the announcement that cost comparison worksheets, for engine and transmission replacements, were no longer required for dealers that are not PQC restricted. If you don’t know if you are restricted, you can find...
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Non-GM Part (08/27/2019)

DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts...
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Variable Diagnostic Time (08/27/2019)

Variable Diagnostic Time: In the “Diagnostic Time” article published in the August 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to...
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General Comments (07/30/2019)

In Global Warranty Management the general comments section should be used to communicate with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the field to provide...
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When Not to Add a Warranty Line (07/30/2019)

Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and...
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Policy Repairs on Vehicles with a Service Contract (07/30/2019)

If your customer purchased a service contract, also referred to as an extended warranty, either at the time they purchased their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone...
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Pre-Delivery Inspection Processes (07/30/2019)

GM states that customers often consider the condition of a vehicle at delivery as a direct reflection on the dealership and how much they care about the vehicles they sell. For some technicians, the pre-delivery process is thought of as...
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