Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

GM Replacement Parts Warranty (06/26/2019)

GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and paid...
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Customer Signatures & Authorization to Perform Repair (06/26/2019)

Customer signatures are a hot topic; specifically the lack thereof. Per Policies and Procedures, a customer’s signature is the means for authorizing the dealership to work on their vehicle and it must be obtained at initial write-up and prior to...
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PET Tips (06/26/2019)

The PET and the DMA Pre-Approval form, used when deviating from the GM recommended participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any...
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PET Attachment Reminder (06/26/2019)

When using the Policy Evaluation Tool, dealers must attach the printout to the hard copy of the job card and also to the electronic transaction. If the decision is made to deviate from the recommended GM participation amount, DMA pre-approval...
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Cadillac Moments Goodwill Tool (05/29/2019)

The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum...
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Policy Decisions, PET, & Management Authorization (05/29/2019)

Service management must authorize all Policy Decisions. Completion of the PET does not take the place of management authorization on the job card. ...
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Goodwill Tools (05/29/2019)

GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with...
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The Fundamentals (05/29/2019)

There are certain aspects of warranty that are critical to the process, aka the foundation. Without a strong foundation, the “life” of the warranty transaction may be brief, whereas a solid foundation helps set the transaction up for success from...
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Authorization to Perform Repairs (05/29/2019)

Service management authorization for repairs performed on stock vehicles, new and used vehicles in inventory, require service management signature on the job card authorizing the work prior to the repair. Service management approval (explanation, date, time, and signature/initials) is required. Tip:...
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Service Training Standards (04/22/2019)

Quarterly STS minimum thresholds as a standard for dealer empowerment is resuming. Dealers that obtain a minimum of 85% overall STS by the end of this quarter, June 30, 2019, will retain standard empowerment which enables them to continue to...
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