Warranty News / jlwarranty

Servicing EV Models (06/20/2022)

To be eligible to service Chevrolet Hybrid/Electric Models, dealers must have in place a current executed Chevrolet Hybrid/Electric Models Participation Agreement and have completed all required training and maintain all required tools and equipment. Once a dealer has met these...
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Warranty Completion Date (06/20/2022)

Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than...
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Major Transmission Repairs (05/25/2022)

Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add time to be used when...
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Prior to Repair Approvals (05/25/2022)

There are a number of situations with a warranty transaction that require service management approval. This approval is in the form of a signature (or initials), date, time, and explanation. The date and time approval is given depends on what...
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Chassis Parts Lifetime Warranty (05/25/2022)

Chassis parts are a group of several parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only...
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Dealer Aftersales Empowerment Portal (04/26/2022)

Dealer Aftersales Empowerment Portal: The Aftersales Empowerment Portal within GlobalConnect provides dealers with the ability to perform three different processes to help resolve customer issues. Access to the portal is based on the user’s GlobalConnect ID role access. The three...
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Warranty Resource Center (04/26/2022)

The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center. The recently improved app has been designed to...
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Customer Concern Not Duplicated Labor Operations (04/26/2022)

Customer Concern Not Duplicated, (CCND), labor operations are used to reimburse technicians for the time they spend trying to diagnose an often-intermittent concern. Applicable labor operations are listed within the Labor Time Guide as well as within Bulletin 06-00-89-026. The operations...
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Bulletin 21NA068 (01/27/2022)

Claims submitted with labor operation 6430280 Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with job cards...
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Service Management Approval (01/27/2022)

The most common items that require service management approval are: OLH time Repeat Repairs Policy Repairs Excessive Parts Repairs Odometer Discrepancy Add On Repairs A complete approval by service management includes: signature or initials, date, time, and an explanation. The approval must be either handwritten on the...
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