Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Certified Elite (01/21/2019)

Global Message GCUS-9-7032 announced that the Certified Elite Service Dealer Program will be discontinued after the 2019 calendar year. The 2019 Certified Elite Service Dealers were announced in January 2019. ...
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OLH Approval (01/21/2019)

GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy and...
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Claim Pre-Approval Request Form (01/21/2019)

The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options. The newly added check boxes include: Policy on vehicle with aftermarket service...
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GM Authorization and Attachments (01/21/2019)

Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence to Policies...
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Unavailable Original Equipment Part (01/21/2019)

Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by...
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Electrical Diagnosis (01/21/2019)

The title of this article could also have been “Variable Diagnostic Time Allowance” as that is what it is referred to in bulletin 18-NA-263, but the focus is meant to be on the word “electrical.” Every labor operation that allows for...
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Authorization Updates (01/21/2019)

Service management authorization requirements have been updated, effective with job cards dated on or after January 15, 2019, unless otherwise previously announced. The updates are intended to reduce and simplify the manager’s workload. Separate and unique management authorizations continue to be...
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Battery Test Procedures (12/19/2018)

When testing a battery, the correct battery cold cranking amperage (CCA) ratings and battery type are critical for proper test results when using the GR8 tester. In fact, since battery labor operations are restricted beginning with the 2016 model year,...
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CAC & PET (12/19/2018)

If CAC contacts the dealer on the customer’s behalf for reimbursement of a customer pay repair, the dealer would run the PET at warranty rates. The Policy Tool will provide the dealer with the guidance for the available reimbursement amount....
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Exchange Components & PET (12/19/2018)

When electing to offer a policy decision on an exchange component (e.g. instrument cluster, radio), run the PET using the labor and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must...
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