Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

OLH Empowerment Updates (02/28/2023)

Dealers that did not meet key measurables with 2022-year end performance, including STS and 95/5 score have received notification of their new OLH empowerment. The latest empowerment level will remain in effect for 6 months. ...
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New Vehicle Inventory Battery Procedures (02/28/2023)

The Dealer Maxis application on the GlobalConnect App Center, provides a battery maintenance report to identify vehicles in new vehicle inventory that require attention. It addresses specific vehicles in your dealer inventory that require “Charge 12V Battery Charge”, “Plug in...
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OLH Self-Empowerment Levels (02/28/2023)

LH self-empowerment levels: Many dealers have had the opportunity to work with their District Service Manager (DSM) on their 95/5 performance, review current 95/5 metrics and may have also received notification of an update to OLH empowerment. The most recent...
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Straight Time Reminder (02/28/2023)

Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair they made and must have a clock time to support the repair. Service management is responsible for...
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Alternative Options (01/24/2023)

Service managers have a lot of responsibilities in a dealership. Warranty approvals, when necessary, are one of those responsibilities. Whether your dealership has a Service Manager, Service Director, Fixed Operations Manager, or all three, when it comes to warranty claims,...
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Policy Repairs on Vehicles with a Service Contract (01/24/2023)

Many customers purchase Service Contracts, also referred to as Extended Warranties. These contracts are meant to cover repairs after the Manufacturer’s warranty has expired. There is no extended warranty that covers every repair a vehicle needs so customers can be...
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Choosing the Correct Labor Operation (01/24/2023)

When customers bring their vehicles to your dealership for repair, they relay to the service advisors what their vehicle is doing, or not doing. It is the responsibility of the service advisor to listen to those concerns, decide if the...
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Assembly Replacement (01/24/2023)

The engine and transmission assembly bulletin, 20-NA-138, has been updated to include the 2023 model year. Policies contained within the bulletin are applicable to all US dealers for engine and transmission assembly replacement under warranty, policy, and customer enthusiasm. ...
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New Year, New Compliance Initiative (01/05/2023)

It’s a New Year and a good time to make sure your dealership is in compliance with General Motor’s Policies and Procedures requirements to prevent costly chargebacks if you receive an audit. A good place to start is simply making...
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Service Advisor Vehicle Interface (SAVI) (01/05/2023)

It is anticipated that by mid-2023 GM will begin checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Once the effective date has been announced, claims that are submitted without a dongle...
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