Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Goodwill Tools (09/30/2026)

GM allows the use of Goodwill tools to satisfy and retain a dissatisfied customer. The term “Goodwill” does not refer to a vehicle repair. Specialized labor operations have been created for specific non-repair/non-warranty situations to be utilized by the dealer...
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Common Odometer Errors and Suspected Tampering (09/30/2026)

Odometer errors can occur when the mileage is not recorded correctly on the job card, or if the vehicle traveled from Canada to the U.S. Some common odometer errors are listed below with tips for correction: 151: Odometer reading submitted less...
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Warranty Repairs on Dealer Inventory Vehicles (07/07/2026)

When servicing dealer-owned vehicles, including new and used vehicles in inventory, service management should authorize the work on the shop/hard copy of the job card prior to repairs. Service management authorization requirements include the date, time, signature or initials, and...
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OLH Empowerment (06/03/2026)

For the second half of 2026, dealer OLH empowerment will continue based on ongoing qualifiers for overall STS and 95/5 performance. Dealer empowerment will be adjusted in July and remain in effect through the end of 2026. Empowerment may be...
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Authorization Mistakes (06/03/2026)

It is important to know when a Service Manager authorization is needed and what information needs to be included. An incomplete or incorrect Service Manager authorization can cause a repair to be uncollectible or even debited after payment. Here are some...
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When the Service Manager is Away (06/03/2026)

The Service Manager is generally the person responsible for providing authorizations on the shop/hard copy of the job card for various GM requirements. When the Service Manager is away on vacation, or out on leave, who else at the dealership...
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Adding Attachments to Pending Claims in GWM (06/03/2026)

It’s month end and you have been submitting claims for hours. You just pressed submit on a large claim that required GM Authorization only to realize you forgot to add one of the attachments. Do you really have to wait...
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Diagnosis Time (06/03/2026)

When a vehicle requires diagnosis beyond strategy-based diagnosis, the labor can be reimbursed if technician comments and punch times support what is being requested. Variable Diagnosis Time listed for a labor code can allow 0.0-0.3 hours or 0.0-1.0 hours. Labor...
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Customer Reimbursements (06/03/2026)

Emergency Repairs: Occasionally a customer may need emergency repairs while within their New Vehicle Warranty period but are unable to get to a GM dealership for service (e.g. emergency repair on a Sunday when the dealership isn’t open or remote...
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Courtesy Transportation Update (06/03/2026)

Starting with job cards opened on or after 5/11/2026, if a dealer is submitting 6 or more rental days the claim will require submission for GM Authorization. The Courtesy Transportation Bulletin 07-00-89-037 has been updated to reflect the change from...
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