Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Policy Evaluation Tool (09/24/2019)

The Policy Evaluation Tool was launched in April of 2017. Unlike the simple calculator that was used prior to the introduction of the PET, the PET uses a model that incorporates all the customer’s interactions with GM at a household...
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Warranty Blocks (09/24/2019)

A Warranty Block may be applied if a title has been branded as salvage, junk, totaled, etc. If a block appears in IVH the only services that may be provided include: safety, non-compliance and emissions recalls, special coverage adjustments, emission...
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Navigation SD Card (09/24/2019)

It is the dealer’s responsibility to make sure the SD card is present at the time of New Vehicle Inspection, and if it is not, it should be noted on the ePOD. Navigation SD cards that are discovered missing during...
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One Dealer's Audit (09/24/2019)

Occasionally we hear from dealers who have been through an audit and they inform us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back...
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Battery Policies (09/24/2019)

Batteries replaced during the bumper-to-bumper warranty are covered for the remainder of that warranty, or 12 months, whichever is greater. To assure that there is no confusion with the ACDelco Consumer Replacement battery warranty, the warranty tag from the battery...
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Pre-Repair Authorization (09/24/2019)

Bulletin 18NA306 provides the service team with information on when and how to submit a PRA and detail on how to use the new Certified Service Mobile Toolbox (CSMT) app. The app must be used to process PRA requests. The...
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Strategy Based Diagnostics (08/27/2019)

GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to...
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Reject of the Month - September 2019 (08/27/2019)

Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards...
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Special Coverage Policy Repairs (08/27/2019)

Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent...
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Cost Comparison Worksheets (08/27/2019)

In January of this year, GM made the announcement that cost comparison worksheets, for engine and transmission replacements, were no longer required for dealers that are not PQC restricted. If you don’t know if you are restricted, you can find...
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