Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Pre-Repair Authorization (01/29/2020)

The Pre-Repair Authorization (PRA) Process and Information Bulletin, 18NA306, was updated in mid-January to update information once the request for authorization has been sent. The latest version provides detail for when the PRA team returns a non-warrantable decision. In that instance...
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STS Training (01/28/2020)

GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Service Agent Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization R) for...
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Battery Replacement Transactions (01/28/2020)

GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the...
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Process and Time Management (01/28/2020)

Many changes have occurred over the past several years in dealerships across the country. One change that has affected most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those responsible for...
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Warranty Blocks and Branded Titles (01/28/2020)

A Warranty Block/Branded Title may be applied if a title has been branded as salvage, junk, totaled, etc. GM receives branded title listings through State vehicle registration records and displays them in the Branded Title section of IVH. Warranty Blocks...
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Dealer Self-Empowerment Extension (01/28/2020)

The following notice was released in the November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due...
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Error 834: Repair Performed Prior to Start of Warranty (01/28/2020)

Error 834 typically occurs when the start date and/or effective odometer readings in IVH are less than the odometer reading and job card date on the job card. To correct this reject you must apply authorization code A, or for...
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When the Tow Bill Exceeds the Limit (01/03/2020)

GM will pay the tow bill when a vehicle has a warrantable condition covered by any new vehicle warranty and needs to be towed to a GM dealership. Policy states that they won’t necessarily pay to have a vehicle towed...
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Rental Days (12/02/2019)

Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required...
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Assembly Consumer Warranty (12/02/2019)

GM Engines, Automatic Transmissions, and Transfer Case assemblies have a 3 year or 100,000 mile warranty when purchased by the customer and installed by the dealership. When these components are replaced during the Powertrain warranty, the warranty is only the...
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