Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Service Training Standards (04/22/2019)

Quarterly STS minimum thresholds as a standard for dealer empowerment is resuming. Dealers that obtain a minimum of 85% overall STS by the end of this quarter, June 30, 2019, will retain standard empowerment which enables them to continue to...
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Mail Out Review & Add On Repairs (04/22/2019)

Warranty reviews are an avenue for GM to evaluate and reinforce that policies and procedures are being followed correctly and that invalid repairs are not being reimbursed. Some service agents haven’t had a job card review in quite a while,...
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Policy Evaluation Tool Requirements (04/22/2019)

The Policy Evaluation Tool was created to develop a consistent decision-making practice that must be used for all Policy repairs offered to customers at General Motors dealerships. In other words, a GM customer can go to any dealership in the...
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Policy, Goodwill, Customer Enthusiasm, & Warranty (04/22/2019)

All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to describe the...
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1 Concern, 2 Labor Operations, & Pyramid Repairs (03/27/2019)

When your customer expresses only one concern at write up but after the technician diagnoses the vehicle they find two separate, unrelated failures, separate labor operations that address each defect should be claimed on the job card. The second repair, that...
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Pre-Repair Authorization (03/26/2019)

Pre-Repair Authorization - In December 2017, GM notified certain dealers of their involvement in the PRA Pilot Program. The dealers that were included in the pilot were required to obtain wholesale pre-approval for warranty replacement of wheels, exterior mirror assemblies,...
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Pre-Repair Authorization (02/21/2019)

The Pre-Repair Authorization process for warranty transactions involving wheel replacements, exterior mirror assemblies, and all interior seat cushion covers has been rolled out for all regions. The process requires dealers to obtain GM Authorization prior to replacing the affected component....
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Documentation of Approval (02/21/2019)

We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date, time, and...
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Approved Pre-Authorizations (02/21/2019)

PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using the labor...
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Courtesy Transportation Reminders (02/21/2019)

Effective October 1, 2018 only 2017-2019 model year vehicles will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the...
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