Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Pre-Repair Authorization (02/21/2019)

The Pre-Repair Authorization process for warranty transactions involving wheel replacements, exterior mirror assemblies, and all interior seat cushion covers has been rolled out for all regions. The process requires dealers to obtain GM Authorization prior to replacing the affected component....
To continue, please Login or Start A Free Trial!

Documentation of Approval (02/21/2019)

We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date, time, and...
To continue, please Login or Start A Free Trial!

Approved Pre-Authorizations (02/21/2019)

PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using the labor...
To continue, please Login or Start A Free Trial!

Courtesy Transportation Reminders (02/21/2019)

Effective October 1, 2018 only 2017-2019 model year vehicles will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the...
To continue, please Login or Start A Free Trial!

Bulletin Updates (02/21/2019)

Several important warranty and service bulletins have recently been revised. As with service technical bulletins, always be sure to reference the most current version. The key warranty administration bulletin, Required Operating Procedures Bulletin 04-00-89-015T, has been updated to reflect the most...
To continue, please Login or Start A Free Trial!

Missing Radio Programming Steps (02/21/2019)

GM recently reported in GCUS-9-7288 that they have received customer comments of radio related performance issues, and in review of those concerns, they identified that some technicians are not following published radio programming procedures. These procedures include programming software, calibrations,...
To continue, please Login or Start A Free Trial!

Handling Reject Codes (02/21/2019)

The Warranty Administration Resource Center app in GlobalConnect houses a list of the most common transaction rejects with recommendations on how to address them. The Handling Reject Codes list is found in the Claim Submission Resources tab within the Warranty Codes...
To continue, please Login or Start A Free Trial!

Certified Elite (01/21/2019)

Global Message GCUS-9-7032 announced that the Certified Elite Service Dealer Program will be discontinued after the 2019 calendar year. The 2019 Certified Elite Service Dealers were announced in January 2019. ...
To continue, please Login or Start A Free Trial!

OLH Approval (01/21/2019)

GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy and...
To continue, please Login or Start A Free Trial!

Claim Pre-Approval Request Form (01/21/2019)

The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options. The newly added check boxes include: Policy on vehicle with aftermarket service...
To continue, please Login or Start A Free Trial!