Warranty News / jlwarranty

Courtesy Transportation Program Coverage & Eligibility (03/22/2021)

GM defines Courtesy Transportation as any form of transportation allowed per the GM Courtesy Transportation Program, including rental, shuttles, reimbursement of fuel, and reimbursement of public transportation. Eligibility for any of these four services include: Warranty repairs for all GM vehicle purchase/lease...
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Policies for Engine and Transmission Replacements (03/22/2021)

GM has had a long-time policy that dealers are to perform the most cost-effective repair when it comes to replacing an engine or a transmission. A cost comparison worksheet is recommended to use in calculating the most economical repair. Additionally,...
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Policies and Procedures 2021 (03/22/2021)

The annual update of the Service Policies and Procedures manual was published last month. The purpose of this manual is to provide dealers with the policies and procedures necessary for the administration and performance of quality customer service. This article...
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Recent MOR Results (03/22/2021)

The review of a recent Mail Out Review showed that dealers continue to neglect to document the date and time that the customer provided permission for an add on repair. This documentation is in addition to service management authorization for...
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Goodwill Tools (Part II) (02/25/2021)

(Click here for Part 1 of this article) There are other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary goodwill maintenance service,...
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GM Service Replacement Part Warranties (02/25/2021)

Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold...
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100% Policy and Part Warranties (02/25/2021)

Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty _ Parts...
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GM Authorization (02/25/2021)

The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the dealership’s empowerment. Submitting a transaction for...
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Empowerment Restriction (02/25/2021)

Dealerships that did not meet the Q4 training threshold of 90% have received a self-authorization empowerment restriction for OLH and Repeat/Pyramiding Repairs, effective with job cards dated February 4, 2021. Transactions requiring one or both of those authorizations must be...
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STS Thresholds (02/25/2021)

Recognizing that low technician training can contribute to customer dissatisfaction and warranty waste, GM is continuing quarterly STS thresholds that dealers must achieve to maintain self-authorization empowerment with claims involving OLH and repeat repairs. Dealer Total STS must be at...
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