GM Warranty News

Popular Topics: Authorizations

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Strategy Based Diagnostics (08/27/2019)

GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to...
To continue, please Login or Start A Free Trial!


Reject of the Month - September 2019 (08/27/2019)

Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards...
To continue, please Login or Start A Free Trial!


Special Coverage Policy Repairs (08/27/2019)

Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent...
To continue, please Login or Start A Free Trial!


Cost Comparison Worksheets (08/27/2019)

In January of this year, GM made the announcement that cost comparison worksheets, for engine and transmission replacements, were no longer required for dealers that are not PQC restricted. If you don’t know if you are restricted, you can find...
To continue, please Login or Start A Free Trial!


Non-GM Part (08/27/2019)

DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts...
To continue, please Login or Start A Free Trial!


Variable Diagnostic Time (08/27/2019)

Variable Diagnostic Time: In the “Diagnostic Time” article published in the August 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to...
To continue, please Login or Start A Free Trial!


General Comments (07/30/2019)

In Global Warranty Management the general comments section should be used to communicate with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the field to provide...
To continue, please Login or Start A Free Trial!


When Not to Add a Warranty Line (07/30/2019)

Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and...
To continue, please Login or Start A Free Trial!


Policy Repairs on Vehicles with a Service Contract (07/30/2019)

If your customer purchased a service contract, also referred to as an extended warranty, either at the time they purchased their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone...
To continue, please Login or Start A Free Trial!


Pre-Delivery Inspection Processes (07/30/2019)

GM states that customers often consider the condition of a vehicle at delivery as a direct reflection on the dealership and how much they care about the vehicles they sell. For some technicians, the pre-delivery process is thought of as...
To continue, please Login or Start A Free Trial!


Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
Learn moreFree Trial