Warranty News / jlwarranty

Dual Mode Charge Cord Set (06/02/2025)

Bulletin 22-NA-083, Requirements for Replacement of Dual Mode Charge Cord Set Under Warranty, has been updated. The most recent release includes a note stating that dealers need to obtain Pre-Approval using the CSMT PRA process before replacing charge cords under...
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OLH Empowerment (06/02/2025)

For the second half of 2025, dealer OLH empowerment will continue based on ongoing qualifiers for overall STS and 95/5 performance. Dealer empowerment will be adjusted in July and remain in effect through the end of 2025. Empowerment may be...
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Warranty Blocks and Branded Titles (06/02/2025)

The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) must be accessed in order to verify warranty coverage and identify any partially or fully voided warranties or other...
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L87 Engine Loss of Propulsion (06/02/2025)

The connecting rod and/or crankshaft engine components in certain 2021-24MY Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, and GMC Sierra 1500, Yukon, and Yukon XL equipped with the 6.2L V8 gas engine (RPO L87) may have...
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Courtesy Transportation (04/29/2025)

Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend and loaner vehicles....
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Goodwill Tool Updates (04/29/2025)

Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. A variety of Goodwill Tools are available to dealer management for resolving customer issues...
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Empowerment Updates (04/29/2025)

There are several levels of service agent self-empowerment. Transactions that exceed the service agent’s empowerment level must be submitted with GM Authorization for review. Transactions that are submitted with GM Authorization will be checked for policy compliance. As a best...
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Dealer Empowerment (02/27/2025)

GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the...
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Goodwill (02/27/2025)

Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. GM offers a multitude of goodwill tools that can be offered at the dealership level,...
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Process and Time Management (02/26/2025)

Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those responsible for...
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