Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Empowerment Limit Increase (11/22/2022)

Dealer empowerment for warranty (ZREG) transactions has an increased limit of $3,000 (previously was $2,500) effective with job cards dated on or after November 16, 2022. Claims that total more than $3,000 will require WSC approval. ...
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Dongle Devices (11/22/2022)

Starting January 1, 2023, GM is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted...
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Out of Warranty (11/21/2022)

Error 801: Odometer reading submitted exceeds the vehicle warranty distance limit. Error 802: The number of days in service exceeds the vehicle warranty time limit. Error 803: The number of days and distance exceeds the vehicle warranty limits. A dealer will receive error...
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The PRA Process (11/21/2022)

If your dealership struggles with service advisors and technicians understanding the Pre-Repair Authorization (PRA) process, you are not alone. Many of the components that require pre-repair approval can be identified in the service drive and a PRA request can be...
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Special Coverage (11/21/2022)

Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing them to contact their...
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Greater Than 60 Days (11/21/2022)

Once all repairs have been made on a job card and it is closed, all transactions must be submitted immediately to expedite prompt credit/payment. All warranty transactions must be completed, processed, and paid within 180 days of repair completion date....
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PET Exceptions (10/28/2022)

A Policy repair can be offered to any customer whose vehicle is out of warranty and is requesting GM’s assistance. But not for all repairs. After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what...
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Goodwill Tools (09/26/2022)

GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with...
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Updates and Reminders (09/26/2022)

Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy Bulletin 11-00-89-005U: The bulletin has been updated to include a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique...
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Job Card Attachments (09/26/2022)

There are a number of situations that require attaching a document to a warranty transaction. Many of these situations involve submitting the transaction with GM Authorization. When exceeding a dealer’s empowerment, the warranty transaction must be GM Authorized for review. When...
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