Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

I’m Just a Warranty Claim (05/29/2020)

There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in...
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Parts Retention (05/29/2020)

Parts removed from a warranty repair are required to be retained by dealerships for seven days, with the exception of core and recall parts that must be kept for only three days. These parts must be turned in by the...
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Shuttle Service Temporarily Expanded (05/29/2020)

Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing....
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Parts Policies (05/29/2020)

Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors. While swapping of parts is helpful from a diagnostic perspective, swapped parts must never remain on the...
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Policy, Goodwill, Customer Enthusiasm, and Warranty (04/29/2020)

All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to describe...
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More on Other Labor Hours (04/29/2020)

One of the updates listed as a Key Change in the Policies and Procedures manual back in March was the removal of language that indicated OLH could not be the first clock time on the job card. Previously, we were advised...
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PET Deviation (02/27/2020)

If the dealer elects to deviate from the participation range calculated by the Policy Evaluation Tool a request must be sent to the DMA using the Dealer Aftersales Empowerment portal. A copy of the PET result and the approved portal...
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Attachments (02/27/2020)

Files that are attached to transactions in Global Warranty Management must be 4 MB or less in size. Files must be saved in one of the following formats: PDF, JPEG, TIFF, or DOC. Indicate what the file is by naming...
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100% Policy and Part Warranties (02/27/2020)

Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1:...
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Pre-Repair Authorization (01/29/2020)

The Pre-Repair Authorization (PRA) Process and Information Bulletin, 18NA306, was updated in mid-January to update information once the request for authorization has been sent. The latest version provides detail for when the PRA team returns a non-warrantable decision. In that instance...
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