GM Warranty News

Popular Topics: Authorizations

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Towing Limitations (10/01/2021)

When it comes to getting a customer’s vehicle towed to your dealership, there are two options. The first is to have the customer contact Roadside Assistance and the second is to contact a local tow company. If using Roadside Assistance,...
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OE 12V Battery Failure Beyond B2B Warranty (10/01/2021)

There is no extended coverage available as the OE battery is only warranted for the term of the B2B warranty. The customer would be responsible for the replacement cost associated with the battery. Battery replacements are not eligible for Policy...
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Updates and Reminders (10/01/2021)

Courtesy Transportation Program Global Message GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that Hertz’s primary initial focus will be...
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A Warranty Administrators Day (10/01/2021)

Warranty administrator’s come from many different backgrounds; some transition to the role from another dealership position, or others may have answered an ad and taken the position in an entirely different career field, or maybe the previous warranty administrator unexpectedly...
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Straight Time (08/30/2021)

Straight time labor operations, shown as “ST” in the Labor Time Guide, are labor operations where there is no published time. The time paid to the technician is supported by their clock time, but the actual time must be reasonable...
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Battery Warranty Coverage (08/30/2021)

Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed under the Bumper-to-Bumper warranty will continue to be covered...
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Bulletin Updates (08/30/2021)

Bulletin 20-NA-132 Battery Testing and Warranty Replacement Requirements has been updated to include revised information under 12V battery testing. Specifically included within the revision is the detail that dealers may refer to Service Information to identify 2019 and newer model...
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8-Point Bulletin Review (08/30/2021)

The Required Operating Procedures – 8 Points Bulletin provides requirements for dealership service operations. Each point is taken from the Service Policies & Procedures Manual.  The bulletin may be used to perform an in-house audit review of warranty claims. Begin by...
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Authorization to Perform Repairs (08/30/2021)

Warranty job cards, including policy repairs, must be authorized by your customer. This authorization happens when the customer signs the job card. The customer’s signature MUST be obtained prior to any work being performed on the vehicle. A signature on...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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