GM Warranty News

Popular Topics: Authorizations

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Authorizations.

Warranty Block (01/29/2024)

If a Warranty Block appears in the Warranty Block section of IVH only the following services may be provided: Safety, Non-Compliance, Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other...
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Cross Line & Field Actions (01/29/2024)

Service agents may perform field action repairs for any new or discontinued vehicle regardless of franchise if they have the necessary tools, training and parts. Electric vehicles are excluded; cross line warranty work is not permitted. Policies & Procedures Article...
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Warranty Repairs with Limited Coverage Based on Time or Mileage (01/29/2024)

The New Vehicle Bumper-to-Bumper warranty provides extensive coverage, but there are time and mileage restrictions on certain repairs.  Brake pads are only covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake pad labor operation...
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Process and Time Management (01/29/2024)

Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats.  For those responsible for...
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Job Card Reprint (01/29/2024)

In the rare case of a lost or damaged original job card (e.g. destroyed in a jammed printer, dropped in a puddle of oil), the reprint must be signed and authorized by the Service Manager. Policies & Procedures Article 6.2.1...
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Service Management Approval Requirements (12/26/2023)

There are four elements of a service management authorization: Signature or initials Date Time Explanation Some situations require a separate authorization. A missing customer signature, add on repair, and warranty on a stock vehicle all require their own unique authorization. For example, if you have...
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Policy, Goodwill, & Customer Enthusiasm (11/29/2023)

The Holiday season is upon us and since it is the gift giving season, a review of bulletin 11-00-89-005, titled Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy, seems an appropriate topic. The bulletin starts out with this statement: As a...
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Reducing Rejected Transactions (11/29/2023)

Even the most experienced warranty administrators get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive...
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Warranty Administrator Tips (10/25/2023)

Warranty administrators, especially those who have been in the position for a while, often come up with their own solutions to the challenges they sometimes face. Here are a couple of solutions that have been shared with us: Any repair that...
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Authorization Code G and SAVI (10/25/2023)

Dealers that have achieved SAVI scan utilization above 98% have earned the ability to self-authorize transactions that have rejected with error message 872: Dongle vehicle data is required for this transaction and not received.  Those dealers received notification in early October...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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