GM Warranty News

Popular Topics: Transportation Damage

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Transportation Damage.

The Trunk-to-Trunk Tour (03/22/2021)

This may be a helpful term to share with the service team for the new vehicle delivery walkaround process. Policy states that dealers have 5 minutes to inspect each vehicle an up to a maximum of 30 minutes for a...
To continue, please Login or Start A Free Trial!


Transportation Claim Attachments (12/29/2020)

A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the...
To continue, please Login or Start A Free Trial!


Damage that is not Considered Transportation Damage (07/30/2020)

All new vehicles delivered to dealerships from General Motors require an inspection while the carrier driver is still present at the dealership. If damage is found, or there is a missing component, it must be noted on the electronic or...
To continue, please Login or Start A Free Trial!


Letter of Notification (04/22/2019)

A transportation claim is filed when new vehicles are delivered to a dealership with damage or items missing. When vehicles are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of...
To continue, please Login or Start A Free Trial!


Transportation Claims Over $500 (08/20/2018)

Since July 1st, 2015, GM has required that any transportation claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached to...
To continue, please Login or Start A Free Trial!


New Vehicle Damage - Delivery Receipt: (03/26/2018)

Both the service agent inspector and carrier driver are required to sign and date the EPOD/Delivery Receipt if the vehicle is delivered during regular inspection hours. A valid damage code must be applied when damage is found on the vehicle....
To continue, please Login or Start A Free Trial!


New Vehicle Damage - Inspection (03/26/2018)

Begin inspection of a new vehicle at the driver side front quarter. Work in a counter clock wise fashion to the rear of the car, then the passenger side and on to the front end. Complete the inspection by looking...
To continue, please Login or Start A Free Trial!


New Vehicle Damage - Damage Code (03/26/2018)

The first two digits of the damage code represent the area of damage (e.g. damage area 27 = hood, damage area 58 = radio speakers). The type of damage is represented by the third and fourth digit of the damage...
To continue, please Login or Start A Free Trial!


Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
Learn moreFree Trial