GM Warranty News

Popular Topics: Transportation Damage

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Transportation Damage.

Transportation Damage Coding (12/26/2023)

When coding transportation claims, it’s important to provide a damage code for each incidence of damage, even when it is the same panel, or a repair that would overlap. For example, if both the front bumper and the grille have...
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Transportation Transactions (07/25/2023)

Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according to procedures outlined...
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Damaged in Transit (DIT): Structural/Non-Structural (07/27/2022)

Structural areas include the roof, hinge pillar, pillar post, windshield pillar post, and rocker panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained....
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New Vehicle Damage (NVD) (10/01/2021)

A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest 5-digit damage code. To further...
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The Damage Code (10/01/2021)

The first two characters of the damage code are the Damage Area Code and identify the area of the vehicle. Keeping in mind that the right and left are determined as if sitting in the driver’s seat. The third and...
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New Vehicle Inspections (04/29/2021)

All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the...
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Severe Transportation Damage Guidelines (04/29/2021)

If a dealership believes a vehicle has severe transportation damage, including structural damage, such as the roof, quarter panel, corner/center post, frame, any damage requiring welding, or substantial frame damage, the delivery may not be refused. Dealerships must accept all...
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The Trunk-to-Trunk Tour (03/22/2021)

This may be a helpful term to share with the service team for the new vehicle delivery walkaround process. Policy states that dealers have 5 minutes to inspect each vehicle an up to a maximum of 30 minutes for a...
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Transportation Claim Attachments (12/29/2020)

A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the...
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Damage that is not Considered Transportation Damage (07/30/2020)

All new vehicles delivered to dealerships from General Motors require an inspection while the carrier driver is still present at the dealership. If damage is found, or there is a missing component, it must be noted on the electronic or...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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