Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Transportation Damage.

Damaged in Transit (DIT): Structural/Non-Structural (07/27/2022)

Structural areas include the roof, hinge pillar, pillar post, windshield pillar post, and rocker panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained....
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New Vehicle Damage (NVD) (10/01/2021)

A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest 5-digit damage code. To further...
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The Damage Code (10/01/2021)

The first two characters of the damage code are the Damage Area Code and identify the area of the vehicle. Keeping in mind that the right and left are determined as if sitting in the driver’s seat. The third and...
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New Vehicle Inspections (04/29/2021)

All new vehicles delivered to your dealership during working hours must be inspected by a trained dealership person for damage and/or missing items. If damage is found or there is an item missing, the situation must be documented on the...
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Severe Transportation Damage Guidelines (04/29/2021)

If a dealership believes a vehicle has severe transportation damage, including structural damage, such as the roof, quarter panel, corner/center post, frame, any damage requiring welding, or substantial frame damage, the delivery may not be refused. Dealerships must accept all...
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The Trunk-to-Trunk Tour (03/22/2021)

This may be a helpful term to share with the service team for the new vehicle delivery walkaround process. Policy states that dealers have 5 minutes to inspect each vehicle an up to a maximum of 30 minutes for a...
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Transportation Claim Attachments (12/29/2020)

A dealer recently received a transportation claim debit because they forgot to attach a copy of the job card to the transaction. The good news is that after contacting the DBC, they were able to attach a copy of the...
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Damage that is not Considered Transportation Damage (07/30/2020)

All new vehicles delivered to dealerships from General Motors require an inspection while the carrier driver is still present at the dealership. If damage is found, or there is a missing component, it must be noted on the electronic or...
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Letter of Notification (04/22/2019)

A transportation claim is filed when new vehicles are delivered to a dealership with damage or items missing. When vehicles are delivered during working hours at the dealership, a designated employee at the dealership does a walk around inspection of...
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Transportation Claims Over $500 (08/20/2018)

Since July 1st, 2015, GM has required that any transportation claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached to...
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