GM Warranty News

Popular Topics: Documentation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

Fluid and Air Conditioning Leak Analysis (06/20/2022)

The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission...
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Warranty and the Technician (06/20/2022)

The warranty administrator is responsible for accurately coding and submitting a warranty transaction, while the technician is responsible for repairing the vehicle. Furthermore, the technician has little to no responsibility when it comes to warranty, right? Wrong. The technician and...
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Cause and Correction (06/20/2022)

There are a few things a technician can do to help with getting the warranty claim paid and paid correctly. Clearly documenting the cause and correction associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment readings,...
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Major Transmission Repairs (05/25/2022)

Many transmission repair labor operations include add time and diagnosis time. There are some 2022 labor operations, however, that are submitted using straight time only.  Last year, GM reconfigured many transmission labor operations to include add time to be used when...
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Core Return Policies (04/26/2022)

All warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours after the transaction has been accepted. Dealerships must check for WPC requests and if no WPC return request is received on a core part...
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Dealer Aftersales Empowerment Portal (04/26/2022)

Dealer Aftersales Empowerment Portal: The Aftersales Empowerment Portal within GlobalConnect provides dealers with the ability to perform three different processes to help resolve customer issues. Access to the portal is based on the user’s GlobalConnect ID role access. The three...
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Warranty and the Technician (04/26/2022)

The technician has a vital role in the success of a warranty transaction. From the standard details: clear/concise 3 C’s, to the specific information: support for OLH and/or variable diagnostic time, accurate time punches, attaching supporting documentation (e.g. specs, WCC),...
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Wheel Alignment Policy (04/26/2022)

Alignment machine printouts showing all before and after settings must be attached to the job card. When the printout is not available, settings are to be recorded in the cause/correction comment section of the job card. Service Policies and Procedures...
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Wiring Repair Labor Operations & Required Additional Information (02/23/2022)

When using certain wiring repair labor operations, additional data is required when submitting a warranty transaction. There are eight labor operations listed in bulletin 10-00-89-005 that have this requirement. Technicians must provide the Document ID number of either the harness...
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Documentation of Time and Compliance (02/23/2022)

A recent dealer audit brought to light a few significant details within P&P Article 6.2.5. The article addresses labor time paid to the technician and time documentation on the technician’s time ticket by job card.  The audit documents stated that Technician...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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