GM Warranty News

Popular Topics: Documentation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

One Dealer's Audit (09/24/2019)

Occasionally we hear from dealers who have been through an audit and they inform us of what was the most common chargeback in their audit. A recent caller informed us that the top three things their dealership was charged back...
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Accuracy (09/24/2019)

Take a moment to think about the last time you made a computation or entry error in your checkbook resulting in a bounced check or received an insufficient funds message at your local ATM. Hopefully this has either never happened...
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Cost Comparison Worksheets (08/27/2019)

In January of this year, GM made the announcement that cost comparison worksheets, for engine and transmission replacements, were no longer required for dealers that are not PQC restricted. If you don’t know if you are restricted, you can find...
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Variable Diagnostic Time (08/27/2019)

Variable Diagnostic Time: In the “Diagnostic Time” article published in the August 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to...
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Diagnostic Time (07/30/2019)

Adapting to and embracing change can be a challenge for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service...
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Air Conditioning Repair Documentation (07/30/2019)

With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with...
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Bulletin Updates (06/26/2019)

Warranty SPS Control Module Reprogramming - Bulletin 06-08-47-001 has been updated to version O. The latest revision incorporates the 2020 model year as well as updates to the data within the chart. Additionally, the following tips to avoiding warranty transaction...
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Up Assemblies (06/26/2019)

When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The...
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3 's (05/29/2019)

The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be...
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The Fundamentals (05/29/2019)

There are certain aspects of warranty that are critical to the process, aka the foundation. Without a strong foundation, the “life” of the warranty transaction may be brief, whereas a solid foundation helps set the transaction up for success from...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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