GM Warranty News

Popular Topics: Documentation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

OLH Approval (01/21/2019)

GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy and...
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Unavailable Original Equipment Part (01/21/2019)

Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by...
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Electrical Diagnosis (01/21/2019)

The title of this article could also have been “Variable Diagnostic Time Allowance” as that is what it is referred to in bulletin 18-NA-263, but the focus is meant to be on the word “electrical.”  Every labor operation that allows for...
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Warranty Claim Code (12/19/2018)

Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global...
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Control Module Programming (12/19/2018)

Bulletin 06-08-47-001N has been updated to include the 2019 model year and to update the Warranty Claim Code and Transaction Information. The Warranty Claim Code displays in SPS after a successful programming event. The technician must accurately and legibly document...
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Flush Codes (12/19/2018)

As released in GlobalConnect Message GCUS-9-6971, and effective December 1, 2018, GM no longer requires a mandatory transmission cooler flush and flow test to be performed in every instance of transmission or torque converter replacement, or internal transmission repair. Technicians...
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Transmission Flush Code (12/19/2018)

On November 30, 2018, GM announced in Global Message GCUS-9-6971 that transmission flush code requirements policies were changing, effective with job cards dated and/or submitted on or after December 1, 2018.  The previous policy of documenting the flush code in the...
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Reprogramming Events (11/29/2018)

Technicians must accurately and legibly document the WCC on job cards for every SPS reprogramming event. It is a best practice to capture the WCC either through a picture or printing the code and attaching it to the job card....
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Shocks (11/29/2018)

A high number of warranty replaced shocks exhibit acceptable performance results after testing. With advancements in technology it is not necessary to replace shocks in pairs. They must be diagnosed and replaced independently of each other. Shocks should only be...
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Diagnostic Time Reminder (11/29/2018)

The additional labor allowance should be used with the understanding that not all claims will require a full hour of diagnosis time. Technician documentation must support the diagnostic steps and repair performed. ...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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