Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

Bulletin Updates (05/23/2023)

Three warranty-related bulletins have recently been updated. In addition to including the 2024 model year, the bulletins also contain other notable revisions. The Required Operating Procedures-8 Points Bulletin, 04-00-89-015Z was updated to include a good add on repair approval examples section,...
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Add on Repairs (04/25/2023)

The two most common examples of add on repair situations are when: The customer contacts the service advisor to add another concern that was not mentioned at the time of job card write up. Or when a technician discovers a defect that...
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Diagnosis Time When a Part was Ordered (04/25/2023)

When a technician diagnoses a vehicle that needs a part that the dealership does not stock, the parts department can attempt to buy the part from another local dealership or if not available, have the part express shipped to the...
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Dealer Empowerment (04/25/2023)

The Dealer Empowerment Bulletin, 11-00-89-005, has been updated, now version “V”. The bulletin provides guidelines and requirements for Goodwill, Policy Repairs, and Customer Enthusiasm transactions. If you haven’t reviewed this bulletin in a while, it is a worthwhile read. The...
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Other Labor Hours (02/28/2023)

When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Separate on/off time punches are required on the technician’s...
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OLH Self-Empowerment Levels (02/28/2023)

LH self-empowerment levels: Many dealers have had the opportunity to work with their District Service Manager (DSM) on their 95/5 performance, review current 95/5 metrics and may have also received notification of an update to OLH empowerment. The most recent...
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Straight Time Reminder (02/28/2023)

Straight time (ST) is time not published in the Labor Time Guide. The technician must document all steps taken to support the repair they made and must have a clock time to support the repair. Service management is responsible for...
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Choosing the Correct Labor Operation (01/24/2023)

When customers bring their vehicles to your dealership for repair, they relay to the service advisors what their vehicle is doing, or not doing. It is the responsibility of the service advisor to listen to those concerns, decide if the...
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Engineering Information Bulletins (01/24/2023)

Engineering Information bulletins can be seen almost daily after logging into the Service Department in GlobalConnect. These bulletins, that will start with PIE, come from GM Engineering. They are looking for information to determine the root cause of a specific...
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Causal Part (01/24/2023)

The causal part in a warranty repair, the part that caused the main need for the repair, is very important to General Motors. When submitting a warranty transaction, it is a requirement to indicate the causal part. As a reminder:...
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