Warranty News / jlwarranty

Cadillac U-Courtesy Transportation Program (04/23/2024)

Cadillac dealerships may create a Used Courtesy fleet that may consist of used qualified Cadillac, Buick, GMC or Chevrolet vehicles. The program provides Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate in the Cadillac...
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GM Authorization (02/26/2024)

When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that...
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Concern Not Duplicated Labor Operations (02/26/2024)

CCND labor operations are used to pay the technician for the time involved in inspecting and trying to recreate a customer concern, that ultimately could not be duplicated or repaired. While every technician should be paid for their time, using...
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Dealer Empowerment (02/26/2024)

GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the vehicle and the...
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Start the Year Off Strong (12/26/2023)

Many of the tips we used to close the year out strong can be carried through as Best Practices in the New Year, specifically when it comes to submitting transactions for review. For the fastest and most efficient submission process,...
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Most Common Audit Deviations (09/25/2023)

Dealers that recently received an Electronic Dealer Audit from GM Audit Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies, Procedures,...
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Job Card Systems (09/25/2023)

Job cards, also referred to as repair orders, are categorized in the Service Policies and Procedures Manual as three acceptable systems. Electronic job card systems electronically record, store, and internally route all required information without using any printed job card copies...
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CAM-03 Form (08/29/2023)

Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in...
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Technician Documentation Requirements (08/29/2023)

The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause...
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Technician Documentation Requirements (08/29/2023)

The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause...
To continue, please Login or Start A Free Trial!