GM Warranty News

Popular Topics: Documentation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

Towing Limitations (10/01/2021)

When it comes to getting a customer’s vehicle towed to your dealership, there are two options. The first is to have the customer contact Roadside Assistance and the second is to contact a local tow company. If using Roadside Assistance,...
To continue, please Login or Start A Free Trial!


Miscellaneous (10/01/2021)

GM states that all elements of a warranty repair must follow a logical order of the repair process. This includes technician time recording, when parts are billed out on the job card, variable diagnosis time, OLH, and actual repair time. A...
To continue, please Login or Start A Free Trial!


8-Point Bulletin Review (08/30/2021)

The Required Operating Procedures – 8 Points Bulletin provides requirements for dealership service operations. Each point is taken from the Service Policies & Procedures Manual.  The bulletin may be used to perform an in-house audit review of warranty claims. Begin by...
To continue, please Login or Start A Free Trial!


Pre-Repair Authorization (07/27/2021)

Bulletin 18-NA-306 has been revised to include the 2022 model year as well as include additional items that will require GM Pre-Repair Authorization via the Certified Service Mobile Toolbox (CSMT).  The latest version was released on July 1, 2021 and now...
To continue, please Login or Start A Free Trial!


Goodwill Tools (07/27/2021)

GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with...
To continue, please Login or Start A Free Trial!


Dealer Empowerment Update (07/27/2021)

Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade, Suburban, Tahoe and...
To continue, please Login or Start A Free Trial!


Air Conditioning Tips & Reminders (06/29/2021)

Air conditioning season is here for many of us. The following are some quick tips/reminders to make sure the warmer months stay cool: Refrigerant details: R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a...
To continue, please Login or Start A Free Trial!


Vehicle Payment Reimbursement (06/29/2021)

Reimbursing a customer for a vehicle payment is one of the Goodwill tools GM offers to offset a prolonged service event experience. This tool should be offered in unique circumstances such as extended service days due to part delays or...
To continue, please Login or Start A Free Trial!


PDI Accessories (06/29/2021)

Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
To continue, please Login or Start A Free Trial!


Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
Learn moreFree Trial