GM Warranty News

Popular Topics: Documentation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

Diagnostic Time (07/30/2019)

Adapting to and embracing change can be a challenge for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service...
To continue, please Login or Start A Free Trial!


Air Conditioning Repair Documentation (07/30/2019)

With the heat of summer upon us, air conditioning repairs will increase in dealerships across America. Most air conditioning repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with...
To continue, please Login or Start A Free Trial!


Bulletin Updates (06/26/2019)

Warranty SPS Control Module Reprogramming - Bulletin 06-08-47-001 has been updated to version O. The latest revision incorporates the 2020 model year as well as updates to the data within the chart. Additionally, the following tips to avoiding warranty transaction...
To continue, please Login or Start A Free Trial!


Up Assemblies (06/26/2019)

When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The...
To continue, please Login or Start A Free Trial!


3 's (05/29/2019)

The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be...
To continue, please Login or Start A Free Trial!


The Fundamentals (05/29/2019)

There are certain aspects of warranty that are critical to the process, aka the foundation. Without a strong foundation, the “life” of the warranty transaction may be brief, whereas a solid foundation helps set the transaction up for success from...
To continue, please Login or Start A Free Trial!


OLH Approval (01/21/2019)

GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy and...
To continue, please Login or Start A Free Trial!


Unavailable Original Equipment Part (01/21/2019)

Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by...
To continue, please Login or Start A Free Trial!


Electrical Diagnosis (01/21/2019)

The title of this article could also have been “Variable Diagnostic Time Allowance” as that is what it is referred to in bulletin 18-NA-263, but the focus is meant to be on the word “electrical.”  Every labor operation that allows for...
To continue, please Login or Start A Free Trial!


Warranty Claim Code (12/19/2018)

Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field in Global...
To continue, please Login or Start A Free Trial!


Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
Learn moreFree Trial