GM Warranty News

Popular Topics: Documentation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

Policies for Engine and Transmission Replacements (03/22/2021)

GM has had a long-time policy that dealers are to perform the most cost-effective repair when it comes to replacing an engine or a transmission. A cost comparison worksheet is recommended to use in calculating the most economical repair. Additionally,...
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Policies and Procedures 2021 (03/22/2021)

The annual update of the Service Policies and Procedures manual was published last month. The purpose of this manual is to provide dealers with the policies and procedures necessary for the administration and performance of quality customer service. This article...
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GM Service Replacement Part Warranties (02/25/2021)

Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold...
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R1234yf Refrigerant (02/25/2021)

The 20-character warranty code displayed/printed by the GE-50300 Recovery/Recycle/Recharge Machine must be entered in the technician comments field of the warranty transaction. Without the code on the transaction, the claim may be subject to chargeback. A copy of the Vehicle...
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Empowerment Restriction (02/25/2021)

Dealerships that did not meet the Q4 training threshold of 90% have received a self-authorization empowerment restriction for OLH and Repeat/Pyramiding Repairs, effective with job cards dated February 4, 2021. Transactions requiring one or both of those authorizations must be...
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Types of Job Card Systems (02/25/2021)

Dealerships typically utilize one of three types of job card systems, Electronic, Hybrid, or Paper. Electronic job card systems use electronic input, transfer, storage, and printing capability which makes the use of a printed shop copy optional. All required information is...
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Engineering Information Bulletins (01/27/2021)

Engineering Information bulletins can be seen almost daily after logging into the Service Department in GlobalConnect. These bulletins, that will start with PIE, come from GM Engineering. They are looking for information to determine the root cause of a specific...
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Bulletin Repairs (01/27/2021)

When performing warranty repairs per a published technical service bulletin note the bulletin number and bulletin labor operation in the Cause/Correction section of the job card. Many bulletins contain bulletin specific labor operations that must be used with claim submission...
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Add On Repair Approval Process Requirements (12/29/2020)

Once a job card is printed, any new customer concern added to it is considered an add on repair. It doesn’t matter if the customer is still standing right in front of you or they call you later in the...
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Shocks (11/25/2020)

After analysis of warranty replaced shocks at the WPC, many do not exhibit any evidence of defect during testing. To reduce unnecessary replacements, GM has issued the following reminders: shocks should be diagnosed and replaced independently of each other, follow...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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