GM Warranty News

Popular Topics: Documentation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

I’m Just a Warranty Claim (05/29/2020)

There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in...
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A Better Cause of Failure (05/28/2020)

After technicians perform a warranty repair, they are required to document the cause of failure and what they did to correct that failure. While that may not sound difficult to a non-technician, it actually is a struggle for technicians at...
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E-Labor Operation (05/28/2020)

You may have noticed unique labor operations when processing claims for certain repairs on 2020 model year Cadillac CT4, CT5, and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an emissions...
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Courtesy Transportation (02/27/2020)

Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation reimbursement. Courtesy transportation may be made...
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Warranty Parts Center Paperwork (02/27/2020)

When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps support the cause...
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Recall Tip (02/27/2020)

EBCM Reprogramming: Recalls N192268490 and N192261050 both involve reprogramming the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls....
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Pre-Write Up Forms (01/28/2020)

If a pre-write up form is used it must contain all information required on job cards. The completed pre-write up form must be attached to the job card and retained in the vehicle history folder. Estimated mileage documented on a...
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Job Card Closeout (01/28/2020)

The complete cause and correction as documented by the technician on the shop copy must be transferred to all other copies of the job card/invoice and entered in the “Cause” and “Correction” fields in GWM at the time of first...
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Job Card Closeout (01/03/2020)

The complete cause and correction as documented by the technician on the shop copy of the job card must be transferred to all other copies of the job card/invoice and entered in the cause and correction fields in Global Warranty...
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Bulletin Specific Labor Op Analysis (01/03/2020)

Perform an analysis of your dealership’s use of the labor operation contained within the bulletin, for example, 8080068 from bulletin 08-03-10-006 through the Search Transactions tool in the Analyze Warranty tab. Be aware of frequency, effective use of the operation,...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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