GM Warranty News

Popular Topics: Documentation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Documentation.

Special Coverage (11/21/2022)

Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs.  Notification letters are sent to last known customers of record instructing them to contact their...
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Service Information (10/28/2022)

The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools...
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Updates and Reminders (09/26/2022)

Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy Bulletin 11-00-89-005U: The bulletin has been updated to include a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique...
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Cause of Failure Procedures (08/22/2022)

The cause of failure is a topic that often pops up in newsletter articles, forum posts, and discussions with warranty administrators seeking assistance. Missing or inadequate cause of failure written documentation is a common area of policy deviation, so it...
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Tips from a Mail Out Review (08/22/2022)

The most recent release of Mail Out Reviews brought some areas of policy non-compliance to light. The following tips highlight those compliance concerns. Time Documentation – All warranty and policy repair time with variable diagnosis, straight time, and OLH must have...
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Other Labor Hours (08/22/2022)

When a technician is requesting other labor hours, the first step in the process is to clock on to start recording the time that will be involved in the additional repair/diagnosis. Acceptable clock time is electronic or using the peel...
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R-1234yf and Missed Revenue (08/22/2022)

When servicing vehicles with R-1234yf, dealers must utilize the GE-50300 or GE-50300-A Recovery/Recycle/Recharge Machine. A printed summary from the machine must be attached to the job card and retained in the vehicle history folder. Additionally, the Warranty Code from the...
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Fluid and Air Conditioning Leak Analysis (06/20/2022)

The Fluid Leak Analysis section in the Labor Time Guide allows for additional time paid to the technician to find the source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission...
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Warranty and the Technician (06/20/2022)

The warranty administrator is responsible for accurately coding and submitting a warranty transaction, while the technician is responsible for repairing the vehicle. Furthermore, the technician has little to no responsibility when it comes to warranty, right? Wrong. The technician and...
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Cause and Correction (06/20/2022)

There are a few things a technician can do to help with getting the warranty claim paid and paid correctly. Clearly documenting the cause and correction associated with the repair, and including any DTC’s, specifications, circuit numbers, test equipment readings,...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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