GM Warranty News

Popular Topics: Courtesy Transportation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Courtesy Transportation.

Dealer Self-Empowerment Extension (01/28/2020)

The following notice was released in the November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards.  GM has temporarily extended dealer self-empowerment on rentals due...
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Courtesy Transportation: (01/03/2020)

Record the reason for courtesy transportation on the job card. The type provided must also be noted (e.g. shuttle, rental vehicle). Courtesy transportation is not considered to be an add-on repair to the job card. Policies and Procedures Article 3.2.16. ...
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Courtesy Transportation: (12/02/2019)

State legislation and CTP insurance rules state that vehicle loans may not go over 30 days for any reason. This policy applies to all rental companies including Hertz, Avis, Enterprise, etc. Loans that exceed 30 days are considered a lease...
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Maximum Rental Days (12/02/2019)

Dealers should check their state legislation to determine the maximum number of days a vehicle can be on loan and remain covered by insurance. Some states have a maximum of only 10 days, while many states have a 30-day maximum....
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Courtesy Transportation Bulletin 07-00-89-037 (12/02/2019)

There are certain circumstances where courtesy transportation expenses are ineligible for reimbursement. Those instances include repairs outside of the bumper-to-bumper warranty covered by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC),...
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Rental Days (12/02/2019)

Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required...
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Virtual Advisors (07/30/2019)

Virtual service advisor technology provides digital products based on artificial intelligence. It allows its human advisor counterparts to focus on working more efficiently with service customers. The virtual advisor kiosk performs the typical write up tasks, including recall notification, providing...
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Courtesy Transportation (06/26/2019)

Effective June 13, 2019, only 2018-19 MY vehicles will qualify for the CTP program. As of June 13, 2019, the 2017 MY vehicles are no longer eligible to be used or loaned in the program. ...
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Courtesy Transportation Reminders (02/21/2019)

Effective October 1, 2018 only 2017-2019 model year vehicles will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the...
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Shuttle Service: Is Your Dealership Claiming It? (11/29/2018)

GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these four options can be used for qualifying overnight repair...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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