GM Warranty News

Popular Topics: Courtesy Transportation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Courtesy Transportation.

Claiming Shuttle Allowance (10/01/2021)

With the shortage of vehicles available to put into your Courtesy Transportation Program, shuttle service is filling the void for many dealerships. You are allowed to claim $7.50 for a one-way shuttle and $15.00 for a two-way. Whether you transport...
To continue, please Login or Start A Free Trial!


Updates and Reminders (10/01/2021)

Courtesy Transportation Program Global Message GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that Hertz’s primary initial focus will be...
To continue, please Login or Start A Free Trial!


Fuel Reimbursement (07/27/2021)

With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles...
To continue, please Login or Start A Free Trial!


2021 U-Courtesy Transportation Program (06/29/2021)

The U-Courtesy Transportation Program was announced in May as a short-term program through the end of 2021. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. U-Courtesy gives dealers the flexibility to use...
To continue, please Login or Start A Free Trial!


Takata Airbag Recall (06/29/2021)

Safety Recall N212328790-01, Front Passenger Airbag Takata Inflator - Priority Group 9, allows for a $20.00 administrative allowance for the return of the used front passenger airbag inflator assembly. This allowance is for document preparation and packaging and is claimed...
To continue, please Login or Start A Free Trial!


Courtesy Transportation Program Updates (05/26/2021)

Bulletin 07-00-89-037P has been revised to update program requirements, allowances, and add the 2021 model year.  Effective May 17, 2021 the Courtesy Transportation Program was revised, with updates that include expanded program allowances including eliminating previous “Preferred Rental Agency” program provisions....
To continue, please Login or Start A Free Trial!


GM Authorization and Attachments (05/26/2021)

Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization for review. In a review situation, adherence and compliance to Policies & Procedures is taken into account. Not attaching a required...
To continue, please Login or Start A Free Trial!


Courtesy Transportation Program Coverage & Eligibility (03/22/2021)

GM defines Courtesy Transportation as any form of transportation allowed per the GM Courtesy Transportation Program, including rental, shuttles, reimbursement of fuel, and reimbursement of public transportation.  Eligibility for any of these four services include:  Warranty repairs for all GM vehicle purchase/lease...
To continue, please Login or Start A Free Trial!


Policies and Procedures 2021 (03/22/2021)

The annual update of the Service Policies and Procedures manual was published last month. The purpose of this manual is to provide dealers with the policies and procedures necessary for the administration and performance of quality customer service. This article...
To continue, please Login or Start A Free Trial!


GM Authorization (02/25/2021)

The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the dealership’s empowerment. Submitting a transaction for...
To continue, please Login or Start A Free Trial!


Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
Learn moreFree Trial