GM Warranty News

Popular Topics: Courtesy Transportation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Courtesy Transportation.

Courtesy Transportation Program Coverage & Eligibility (03/22/2021)

GM defines Courtesy Transportation as any form of transportation allowed per the GM Courtesy Transportation Program, including rental, shuttles, reimbursement of fuel, and reimbursement of public transportation.  Eligibility for any of these four services include:  Warranty repairs for all GM vehicle purchase/lease...
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Policies and Procedures 2021 (03/22/2021)

The annual update of the Service Policies and Procedures manual was published last month. The purpose of this manual is to provide dealers with the policies and procedures necessary for the administration and performance of quality customer service. This article...
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GM Authorization (02/25/2021)

The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the dealership’s empowerment. Submitting a transaction for...
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Courtesy Transportation (12/29/2020)

As a reminder loans/rentals may not exceed 30 days. Dealers must use the OnTRAC “Renew” function for any loans that are nearing the 30-day mark. Additionally any loans/rentals that exceed 30 days forfeit qualified miles.  ...
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Rental Vehicle Damage (12/29/2020)

GM recently published a report of Best Practices when dealing with a customer that damaged your rental vehicle and subsequently, their insurance company. Obviously, the situation can be contentious and if full disclosure wasn’t discussed at the time the Vehicle...
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Limited Lifetime Parts Warranty (11/25/2020)

The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed...
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Supporting Documentation and an Excessive Rental (10/27/2020)

Technician, time punch, and supporting documentation may be reviewed in cases of rental events that exceed 7 days. Verify that all forms of supporting documentation reinforce the request. ...
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Courtesy Transportation (10/27/2020)

The maximum vehicle rental reimbursement period is 7 days. Rentals in excess of 7 days require pre-authorization via the Dealer Empowerment Portal prior to transaction submission. Pre-authorization requests must be submitted by day 8 of the rental, with a final...
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7 or More Rental Days (10/27/2020)

When pre-authorization is obtained for a rental event that is greater than 7 days in length, attach a copy of the form to the transaction when submitting with GM Authorization for review. The dealer is responsible for providing the detail...
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Correct OnTrac Rental Reasons (07/30/2020)

GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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