Warranty News / jlwarranty

Shuttle (11/22/2022)

Many dealers take their service customers home, to work, or wherever they need to be while their vehicle is in the service department undergoing repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs...
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Rental Reimbursement (11/21/2022)

Last May, GM announced in Global Message GCUS-9-12995 that due to the pandemic, global chip shortages, and other supply chain constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies,...
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The U-Courtesy Transportation Program (08/22/2022)

The U-Courtesy Transportation Program provides Chevrolet, Buick, and GMC dealers the flexibility to use select used vehicles to take care of their customers. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. The...
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Missed Revenue (05/25/2022)

With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s warranty...
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New Rental Policy Guidelines (05/25/2022)

GM announced last month that they are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, the pandemic, global chip shortages,...
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Dealer Aftersales Empowerment Portal (04/26/2022)

Dealer Aftersales Empowerment Portal: The Aftersales Empowerment Portal within GlobalConnect provides dealers with the ability to perform three different processes to help resolve customer issues. Access to the portal is based on the user’s GlobalConnect ID role access. The three...
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Used Courtesy Program (12/01/2021)

As a reminder, only dealer owned units are eligible for the U-Courtesy Program. 3rd party rental agency (e.g. Hertz/Enterprise) units are strictly forbidden. These units are not eligible for warranty reimbursement under the U-Courtesy Program. Reference GCUS-9-12162 ...
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Part Failures Under a Part Warranty (10/26/2021)

The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the...
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Courtesy Transportation (10/26/2021)

Several improvements have been made to the Courtesy Transportation Program over the past year/year and a half, including the CTP/CTA Program, the addition of U-Courtesy to the CTP/CTA Program, reimbursement allowances for car/ride sharing, and Hertz Corporations support of GM’s...
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Quick Rental Update (10/26/2021)

The Courtesy Transportation and Roadside Assistance Programs bulletin, 07-00-89-037R, was updated at the end of September to include the 2022 model year and update program allowances. Pre-authorization via the Empowerment Portal is required with rentals of 10 or more calendar days...
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