Warranty News / jlwarranty

Claiming Courtesy Transportation (10/25/2023)

Courtesy transportation is important to dealership customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably...
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3rd Party Rentals (09/25/2023)

Dealerships who don’t have rental vehicles available through their Courtesy Transportation Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor...
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Rental Past 10 Days (07/25/2023)

With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete...
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Shuttle (11/22/2022)

Many dealers take their service customers home, to work, or wherever they need to be while their vehicle is in the service department undergoing repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs...
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Rental Reimbursement (11/21/2022)

Last May, GM announced in Global Message GCUS-9-12995 that due to the pandemic, global chip shortages, and other supply chain constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies,...
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The U-Courtesy Transportation Program (08/22/2022)

The U-Courtesy Transportation Program provides Chevrolet, Buick, and GMC dealers the flexibility to use select used vehicles to take care of their customers. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. The...
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Missed Revenue (05/25/2022)

With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s warranty...
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New Rental Policy Guidelines (05/25/2022)

GM announced last month that they are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, the pandemic, global chip shortages,...
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Dealer Aftersales Empowerment Portal (04/26/2022)

Dealer Aftersales Empowerment Portal: The Aftersales Empowerment Portal within GlobalConnect provides dealers with the ability to perform three different processes to help resolve customer issues. Access to the portal is based on the user’s GlobalConnect ID role access. The three...
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Used Courtesy Program (12/01/2021)

As a reminder, only dealer owned units are eligible for the U-Courtesy Program. 3rd party rental agency (e.g. Hertz/Enterprise) units are strictly forbidden. These units are not eligible for warranty reimbursement under the U-Courtesy Program. Reference GCUS-9-12162 ...
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