GM Warranty News

Popular Topics: Courtesy Transportation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Courtesy Transportation.

OnTRAC Renew & Switch (05/29/2020)

In April GM announced a new OnTRAC feature called “Renew”. This feature was created to prevent rental contracts from exceeding 30 days. When a rental agreement contract goes over 30 days, it’s no longer considered a rental and the Graves...
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Shuttle Service Temporarily Expanded (05/29/2020)

Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing....
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Open Recalls (05/28/2020)

As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing the...
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Courtesy Transportation (02/27/2020)

Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation reimbursement. Courtesy transportation may be made...
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Dealer Self-Empowerment Extension (01/28/2020)

The following notice was released in the November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards.  GM has temporarily extended dealer self-empowerment on rentals due...
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Courtesy Transportation: (01/03/2020)

Record the reason for courtesy transportation on the job card. The type provided must also be noted (e.g. shuttle, rental vehicle). Courtesy transportation is not considered to be an add-on repair to the job card. Policies and Procedures Article 3.2.16. ...
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Courtesy Transportation: (12/02/2019)

State legislation and CTP insurance rules state that vehicle loans may not go over 30 days for any reason. This policy applies to all rental companies including Hertz, Avis, Enterprise, etc. Loans that exceed 30 days are considered a lease...
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Maximum Rental Days (12/02/2019)

Dealers should check their state legislation to determine the maximum number of days a vehicle can be on loan and remain covered by insurance. Some states have a maximum of only 10 days, while many states have a 30-day maximum....
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Courtesy Transportation Bulletin 07-00-89-037 (12/02/2019)

There are certain circumstances where courtesy transportation expenses are ineligible for reimbursement. Those instances include repairs outside of the bumper-to-bumper warranty covered by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC),...
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Rental Days (12/02/2019)

Dealers may continue to self-authorize claims for up to 7 days of rental for inoperative vehicles. Pre-approval must be obtained via the Dealer Aftersales Empowerment Portal on the 8th day for rentals that exceed 7 days. Final approval is required...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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