GM Warranty News

Popular Topics: Courtesy Transportation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Courtesy Transportation.

Missed Revenue (05/25/2022)

With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s warranty...
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New Rental Policy Guidelines (05/25/2022)

GM announced last month that they are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, the pandemic, global chip shortages,...
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Dealer Aftersales Empowerment Portal (04/26/2022)

Dealer Aftersales Empowerment Portal: The Aftersales Empowerment Portal within GlobalConnect provides dealers with the ability to perform three different processes to help resolve customer issues. Access to the portal is based on the user’s GlobalConnect ID role access. The three...
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Used Courtesy Program (12/01/2021)

As a reminder, only dealer owned units are eligible for the U-Courtesy Program. 3rd party rental agency (e.g. Hertz/Enterprise) units are strictly forbidden. These units are not eligible for warranty reimbursement under the U-Courtesy Program. Reference GCUS-9-12162  ...
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Part Failures Under a Part Warranty (10/26/2021)

The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the...
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Courtesy Transportation (10/26/2021)

Several improvements have been made to the Courtesy Transportation Program over the past year/year and a half, including the CTP/CTA Program, the addition of U-Courtesy to the CTP/CTA Program, reimbursement allowances for car/ride sharing, and Hertz Corporations support of GM’s...
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Quick Rental Update (10/26/2021)

The Courtesy Transportation and Roadside Assistance Programs bulletin, 07-00-89-037R, was updated at the end of September to include the 2022 model year and update program allowances.  Pre-authorization via the Empowerment Portal is required with rentals of 10 or more calendar days...
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Claiming Shuttle Allowance (10/01/2021)

With the shortage of vehicles available to put into your Courtesy Transportation Program, shuttle service is filling the void for many dealerships. You are allowed to claim $7.50 for a one-way shuttle and $15.00 for a two-way. Whether you transport...
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Updates and Reminders (10/01/2021)

Courtesy Transportation Program Global Message GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that Hertz’s primary initial focus will be...
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Fuel Reimbursement (07/27/2021)

With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their vehicles...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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