GM Warranty News

Popular Topics: Courtesy Transportation

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Courtesy Transportation.

Shuttle Service: Is Your Dealership Claiming It? (11/29/2018)

GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these four options can be used for qualifying overnight repair...
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Analysis Report - Shuttle (11/29/2018)

Providing the customer with a shuttle to/from the dealership is GM's preferred transportation alternative. This method of transportation should be considered with any scheduled warranty service appointment or when any eligible vehicle is brought in for a warranty repair.  Is your...
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What Drives The Reject Percentage At Your Dealership? (08/21/2018)

Attachments: A Warranty Community Member posted a common issue on the forum regarding DMS and attachments. The DMS used by the member’s dealership does not allow attachments with transaction submission. As a result, the transaction must either be submitted with...
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Pre-Approval Goodwill Request Changes (07/23/2018)

What used to be called the “DMA form” is now the GM Dealer Pre-Approval Goodwill Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center,...
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Required Operating Procedures-Authorization Matrix (05/22/2018)

Download jlwarranty's Service Management Authorization Matrix Help Card Bulletin 04-00-89-015S was updated in mid-May. The revision contains the 2019 model year and an updated Service Management Authorization Matrix. At newsletter print time, the matrix contained within Service Policies and Procedures Article...
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PAC Courtesy Transportation (04/23/2018)

If requested by the customer, GM may offer rental transportation while an investigation is being performed for a Product Assistance Claim. The rental claim submission process varies depending on the investigative outcome. Bulletin 13-00-89-010 contains the specific labor operation and...
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Courtesy Transportation Program Guidelines (04/23/2018)

The Chevrolet Buick GMC Courtesy Transportation program’s stated objective is, “To allow customers the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and experience the newest technology in...
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Transactions That Require Attachments with GM Authorization (01/22/2018)

There are specific warranty situations and repair types that require attaching documentation when a transaction requires routing for GM authorization. Not attaching a required document has become a key reason why so many dealers have seen their reject rate percentage...
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2017: Year in Review (11/21/2017)

There were several changes in 2017 to GM Policies and Procedures. 2017 also saw an increase in audit activity, and to help keep your dealership compliant, we have summarized some of the changes. Below is a recap of these changes: Add...
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Field Actions (11/21/2017)

Every new/used vehicle on the lot, and every vehicle brought in for service must be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership,...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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