GM Warranty News

Popular Topics: Empowerment

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Empowerment.

Empowerment Restriction (02/25/2021)

Dealerships that did not meet the Q4 training threshold of 90% have received a self-authorization empowerment restriction for OLH and Repeat/Pyramiding Repairs, effective with job cards dated February 4, 2021. Transactions requiring one or both of those authorizations must be...
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STS Thresholds (02/25/2021)

Recognizing that low technician training can contribute to customer dissatisfaction and warranty waste, GM is continuing quarterly STS thresholds that dealers must achieve to maintain self-authorization empowerment with claims involving OLH and repeat repairs. Dealer Total STS must be at...
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Standards of Empowerment (01/27/2021)

In the third quarter of 2020 dealers that met or achieved the 85% STS threshold maintained or were returned to Standard Empowerment levels (Level 6). To maintain that empowerment level in Q4, dealers were required to achieve 90% or greater...
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Bulletin 040089015V Required Operating Procedures (12/29/2020)

The “8 Points” bulletin update includes the 2021 model year and text updates throughout. Bullet point 2 within the bulletin contains the Service Management Approval and Transaction Authorization Matrix. The related requirements for Policy Adjustments (Auth Code A) has been...
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Reject of the Month - January 2021 (12/29/2020)

Reject Code 074: Straight Time Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models...
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Policy Evaluation Tool Deviations (11/25/2020)

Earlier this year GM announced that Service Management had the authority to deviate from the Policy Evaluation tool results for customer participation up to $500. With that announcement it stated that dealers were still encouraged to follow the recommended amount...
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Customer Reimbursement (09/22/2020)

All customer reimbursements require a rationale in support of the claim and entry of a logical explanation in the complaint/cause/correction field of the transaction, including the customer’s description of the event that caused the out of pocket incident.  Dealers may reimburse...
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Warranty Parts Center Bulletin Update (09/22/2020)

The Warranty Parts Center bulletin, 99-00-89-019, has been updated. The most current version of the bulletin provides an updated phone number for the WPC when it is necessary to contact customer assistance for assistance with returning one of a kind...
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Empowerment (06/23/2020)

GM provides service agents with the ability to make case by case empowerment decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put...
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Policy, Goodwill, Customer Enthusiasm, and Warranty (04/29/2020)

All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to describe...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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