GM Warranty News

Popular Topics: Empowerment

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Empowerment.

Warranty Completion Date (06/20/2022)

Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than...
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Dealer Aftersales Empowerment Portal (04/26/2022)

Dealer Aftersales Empowerment Portal: The Aftersales Empowerment Portal within GlobalConnect provides dealers with the ability to perform three different processes to help resolve customer issues. Access to the portal is based on the user’s GlobalConnect ID role access. The three...
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Warranty Resource Center (04/26/2022)

The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center.  The recently improved app has been designed to...
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Empowerment: (12/01/2021)

The Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy Bulletin, 11-00-89-005S has been updated to reflect the latest Goodwill tool changes.  Effective November 5, My GM Rewards Points has been added to the suite of Goodwill Tools. The My GM Rewards...
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Updates and Reminders (10/01/2021)

Courtesy Transportation Program Global Message GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that Hertz’s primary initial focus will be...
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Goodwill Tools (07/27/2021)

GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with...
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Dealer Empowerment Update (07/27/2021)

Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade, Suburban, Tahoe and...
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GM Authorization and Attachments (05/26/2021)

Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization for review. In a review situation, adherence and compliance to Policies & Procedures is taken into account. Not attaching a required...
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PET Reprint (04/29/2021)

Dealers now have the ability to reprint the most recent Policy Evaluation Tool result for all lines on the job card. Previously, reprints were limited to the last PET result for the most recent line ran on a job card....
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PET Reminders (04/29/2021)

When seeking assistance for more than one line on the job card, a PET must be run separately for each line.  The PET date must be equal to or prior to the job card close date. A copy of the PET must...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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