GM Warranty News

Popular Topics: Empowerment

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Empowerment.

Certified Elite (01/21/2019)

Global Message GCUS-9-7032 announced that the Certified Elite Service Dealer Program will be discontinued after the 2019 calendar year. The 2019 Certified Elite Service Dealers were announced in January 2019. ...
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Claim Pre-Approval Request Form (01/21/2019)

The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options.  The newly added check boxes include: Policy on vehicle with aftermarket service...
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GM Authorization and Attachments (01/21/2019)

Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence to Policies...
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Policy & No PET (12/19/2018)

The following policy situations are excluded from the dealer’s usage of the PET as well as the PET adherence calculations.  Repairs covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states...
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Dealer empowerment program (10/24/2018)

Certain policies must be followed when considering requests for customer assistance, whether the request is a result of an out of warranty situation or a non-warrantable failure. Familiarity with the proper tools and their usage is imperative to customer satisfaction...
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Service Agent Self Authorization (10/23/2018)

Certain repairs require authorization by designated Service Agent service management or GM personnel. When authorization is necessary it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization is supported by related documentation,...
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Service Management Approvals & Authorizations (10/23/2018)

Service management approval is documented in the form of a signature or initials, date and time that the approval was made, and explanation. This approval indicates management involvement and consent for repairs that fall outside of the predetermined repair standard.  With...
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Strategy Based Diagnosis (09/25/2018)

GM uses Strategy Based/Symptom Diagnosis for an organized vehicle diagnostic approach. Strategy based diagnosis is basically an overview of each diagnostic step. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. The steps...
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What Drives The Reject Percentage At Your Dealership? (08/21/2018)

Attachments: A Warranty Community Member posted a common issue on the forum regarding DMS and attachments. The DMS used by the member’s dealership does not allow attachments with transaction submission. As a result, the transaction must either be submitted with...
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Reject Reason - Data Analysis (08/21/2018)

Global Warranty Management offers a Summary by Reject Reason report that provides the reject reason ID, description, financial year/month, and count.  While this quick; at a glance view is helpful and informative, it also allows the user to click the reject...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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