GM Warranty News

Popular Topics: Empowerment

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Empowerment.

Updates and Reminders (10/01/2021)

Courtesy Transportation Program Global Message GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that Hertz’s primary initial focus will be...
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Goodwill Tools (07/27/2021)

GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with...
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Dealer Empowerment Update (07/27/2021)

Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade, Suburban, Tahoe and...
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GM Authorization and Attachments (05/26/2021)

Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization for review. In a review situation, adherence and compliance to Policies & Procedures is taken into account. Not attaching a required...
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PET Reprint (04/29/2021)

Dealers now have the ability to reprint the most recent Policy Evaluation Tool result for all lines on the job card. Previously, reprints were limited to the last PET result for the most recent line ran on a job card....
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PET Reminders (04/29/2021)

When seeking assistance for more than one line on the job card, a PET must be run separately for each line.  The PET date must be equal to or prior to the job card close date. A copy of the PET must...
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Bulletin Updates (04/29/2021)

The following bulletins have recently been updated. We have taken the opportunity to provide highlights of the updates from the previous version to current.  Bulletin 18NA094-12 Takata Air Bag Completion Rate Improvement Program: The $50 completion rate improvement program expired on...
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Empowerment Restriction (02/25/2021)

Dealerships that did not meet the Q4 training threshold of 90% have received a self-authorization empowerment restriction for OLH and Repeat/Pyramiding Repairs, effective with job cards dated February 4, 2021. Transactions requiring one or both of those authorizations must be...
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STS Thresholds (02/25/2021)

Recognizing that low technician training can contribute to customer dissatisfaction and warranty waste, GM is continuing quarterly STS thresholds that dealers must achieve to maintain self-authorization empowerment with claims involving OLH and repeat repairs. Dealer Total STS must be at...
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Standards of Empowerment (01/27/2021)

In the third quarter of 2020 dealers that met or achieved the 85% STS threshold maintained or were returned to Standard Empowerment levels (Level 6). To maintain that empowerment level in Q4, dealers were required to achieve 90% or greater...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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