Warranty News / jlwarranty

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Empowerment.

OLH Empowerment Updates (02/28/2023)

Dealers that did not meet key measurables with 2022-year end performance, including STS and 95/5 score have received notification of their new OLH empowerment. The latest empowerment level will remain in effect for 6 months. ...
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Alternative Options (01/24/2023)

Service managers have a lot of responsibilities in a dealership. Warranty approvals, when necessary, are one of those responsibilities. Whether your dealership has a Service Manager, Service Director, Fixed Operations Manager, or all three, when it comes to warranty claims,...
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Policy Repairs on Vehicles with a Service Contract (01/24/2023)

Many customers purchase Service Contracts, also referred to as Extended Warranties. These contracts are meant to cover repairs after the Manufacturer’s warranty has expired. There is no extended warranty that covers every repair a vehicle needs so customers can be...
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OLH Empowerment (01/05/2023)

In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process (complete at least...
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Empowerment Limits (01/04/2023)

Assembly replacements and many high expense warranty transactions require GM review through the WSC due to their high dollar claim total. To adjust to rising costs and expedite payment to the dealer, an increase in the claim ceiling in GWM...
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Empowerment Limit Increase (11/22/2022)

Dealer empowerment for warranty (ZREG) transactions has an increased limit of $3,000 (previously was $2,500) effective with job cards dated on or after November 16, 2022. Claims that total more than $3,000 will require WSC approval. ...
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Goodwill Tools (09/26/2022)

GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with...
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Updates and Reminders (09/26/2022)

Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy Bulletin 11-00-89-005U: The bulletin has been updated to include a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique...
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Job Card Attachments (09/26/2022)

There are a number of situations that require attaching a document to a warranty transaction. Many of these situations involve submitting the transaction with GM Authorization. When exceeding a dealer’s empowerment, the warranty transaction must be GM Authorized for review. When...
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OLH Empowerment (07/27/2022)

Your dealer empowerment to self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s performance and overall achievement...
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