GM Warranty News

Popular Topics: Empowerment

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Empowerment.

Empowerment Limit Increase (11/22/2022)

Dealer empowerment for warranty (ZREG) transactions has an increased limit of $3,000 (previously was $2,500) effective with job cards dated on or after November 16, 2022. Claims that total more than $3,000 will require WSC approval. ...
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Goodwill Tools (09/26/2022)

  GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with...
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Updates and Reminders (09/26/2022)

Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy Bulletin 11-00-89-005U: The bulletin has been updated to include a revision to the first two bullets under the Vehicle Payment Expense Goodwill Tool option, labor operation 0600005. This option is used in unique...
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Job Card Attachments (09/26/2022)

There are a number of situations that require attaching a document to a warranty transaction. Many of these situations involve submitting the transaction with GM Authorization. When exceeding a dealer’s empowerment, the warranty transaction must be GM Authorized for review.  When...
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OLH Empowerment (07/27/2022)

Your dealer empowerment to self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022.  The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s performance and overall achievement...
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Warranty Completion Date (06/20/2022)

Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than...
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Dealer Aftersales Empowerment Portal (04/26/2022)

Dealer Aftersales Empowerment Portal: The Aftersales Empowerment Portal within GlobalConnect provides dealers with the ability to perform three different processes to help resolve customer issues. Access to the portal is based on the user’s GlobalConnect ID role access. The three...
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Warranty Resource Center (04/26/2022)

The Warranty Resource Center application in GlobalConnect houses all of your warranty resources in one place. Take advantage of all it has to offer by launching the app from the GlobalConnect App Center.  The recently improved app has been designed to...
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Empowerment: (12/01/2021)

The Dealer Empowerment for Goodwill, Customer Enthusiasm, and Policy Bulletin, 11-00-89-005S has been updated to reflect the latest Goodwill tool changes.  Effective November 5, My GM Rewards Points has been added to the suite of Goodwill Tools. The My GM Rewards...
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Updates and Reminders (10/01/2021)

Courtesy Transportation Program Global Message GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that Hertz’s primary initial focus will be...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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