GM Warranty News

Popular Topics: Empowerment

jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. The following articles pertain to GM Empowerment.

Policy Evaluation Tool (09/24/2019)

The Policy Evaluation Tool was launched in April of 2017. Unlike the simple calculator that was used prior to the introduction of the PET, the PET uses a model that incorporates all the customer’s interactions with GM at a household...
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Strategy Based Diagnostics (08/27/2019)

GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to...
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Cost Comparison Worksheets (08/27/2019)

In January of this year, GM made the announcement that cost comparison worksheets, for engine and transmission replacements, were no longer required for dealers that are not PQC restricted. If you don’t know if you are restricted, you can find...
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Variable Diagnostic Time (08/27/2019)

Variable Diagnostic Time: In the “Diagnostic Time” article published in the August 2019 edition of the Warranty News, we revisited the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to...
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Did You Know? (07/30/2019)

Thanks to Warranty Administration Program Member, pcyr1964, for the “Did You Know” topic request! With the many updates to warranty through Policies and Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new,...
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Service Training Standards (04/22/2019)

Quarterly STS minimum thresholds as a standard for dealer empowerment is resuming. Dealers that obtain a minimum of 85% overall STS by the end of this quarter, June 30, 2019, will retain standard empowerment which enables them to continue to...
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Certified Elite (01/21/2019)

Global Message GCUS-9-7032 announced that the Certified Elite Service Dealer Program will be discontinued after the 2019 calendar year. The 2019 Certified Elite Service Dealers were announced in January 2019. ...
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Claim Pre-Approval Request Form (01/21/2019)

The Claim Pre-Approval Request Form has undergone a few upgrades, including new check box options, as well as ensuring policy related requests take precedence over the other category options.  The newly added check boxes include: Policy on vehicle with aftermarket service...
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GM Authorization and Attachments (01/21/2019)

Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence to Policies...
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Policy & No PET (12/19/2018)

The following policy situations are excluded from the dealer’s usage of the PET as well as the PET adherence calculations.  Repairs covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states...
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Articles from jlwarranty's Warranty Newsletter

Warranty Newsletter The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Only available with a monthly subscription to the Warranty Administration Program.
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