Warranty Administration Seminar

Coming to Sacramento, CA, on November 16, 2021
Warranty Seminar Sacramento


Receive notification if an opening becomes available. When possible, additional day(s) may be added.


1-Day Seminar Details:

  • November 16, 2021
  • 8:30AM - 4:30PM
  • Meeting Location:
    (Exact location is provided upon confirmation)
  • 495 per attendee

Seminars are scheduled to take place in person, if any COVID-related circumstances arise prior to seminar we will revert to an online virtual webinar.

Seminar Overview

GM Dealer Equipment and jlwarranty are bringing a Warranty Seminar to the Sacramento, CA, area on 11/16/2021.

Learn fundamental warranty processes and the importance of policy and procedure. The seminar creates an excellent environment for attendees to network with other warranty professionals from around the nation and learn from the best in the industry. Our trainers are seasoned professionals that know your job, know warranty, and just as important, know service department operations.

Topics Covered
  • Properly Documented Job Card
  • Concern, Cause, Correction
  • Bumper-to-Bumper Coverage
  • Powertrain Coverage
  • Maintenance
  • Cross-line Warranty
  • Emissions Warranty
  • Certified Used Vehicle
  • Replacement Part Warranties
  • Expediting Warranty Parts
  • Warranty Parts Center Parts Return Process
  • Specific Component Documentation
  • Add On Repair Lines
  • Sublet Repair Guidelines
  • Courtesy Transportation
  • Transaction Types
  • Authorization
  • Labor Time Guide
  • Complaint and Cause Codes
  • Resolving Rejected Transaction
  • Paint Claims
  • Transportation Claims

Full Details

Meet the Trainer

Chris Sanders
Chris Sanders has been a lead trainer of our nationwide warranty seminars since 2000. She knows the frustrations dealership personnel encounter in day-to-day warranty situations and is determined to help!

Frequently Asked Questions

All seminars begin at 8:30AM and end at 4:30PM
Yes, lunch is included as well as refreshments.
Be comfortable! Casual wear is appropriate and a light jacket or sweater is recommended – some meeting rooms tend to be cool.
The registration prices are as follows: $495 for each attendee conveniently billed to your dealer account. Late registration (within 2 weeks of class) is $545.
Included in the price is lunch, a comprehensive manual, and a 1-month trial subscription to the Warranty Administration Program. Lodging, other meals, and travel not included.
Each attendee will receive a detailed workbook outlining each topic taught during the presentation. We want you to sit back and enjoy your day learning, not scrambling to take notes. However, if you really like taking notes, you’re more than welcome. There is plenty of space to write in the workbook and a pen is provided.

View All FAQs

Pricing: $495 Per Attendee

1-day price: $495 for each attendee, conveniently billed to your dealer account (late registration within 2 weeks of class is $545). Included in the price is lunch, a comprehensive manual and a complimentary issue of our warranty newsletter. Lodging, other meals, and travel not included. Please submit payment prior to attending.

98.5% of attendees feel that the seminar was worth the investment and would recommend it to others!

How To Register

Registration is closed! This workshop is sold out, sorry.

Take a look at our alternate training solutions:
  • In-dealership Warranty Training - Customized to meet your needs, at your dealership, and at your convenience.
  • Warranty Administration Program - This program takes important warranty information, combines it with our warranty claims processing experience and summarizes it into to-the-point, easy-to-understand, readily accessible newsletters, training videos, interactive forums, publications, quick look-up tools, and so much more!
  • Online Warranty Training Videos (Included with a subscription to the Warranty Administration Program) - Learn online at your own pace with to-the-point, practical warranty training videos.

Agenda (Tentative)

Timeframe Topic Covered
8:30 - 8:45 Introduction
8:45 - 9:30 Common Chargebacks, Required Operating Procedures
9:30 – 10:00 Authorization and Approval Requirements
10:00 – 11:30 Service Advisor and Technician Requirements
11:30 – 12:00 Warranty Coverage and the Labor Time Guide
12:00 – 1:00 Lunch
1:00 – 2:30 Specific Warranty Policies and Programs
2:30 - 3:30 Authorization Codes and Dealership Empowerment (with examples)
3:30 – 4:00 Paint and Transportation Claims
4:00 – 4:30 Questions and Comments

Customer Reviews

We've undergone some large changes at our dealership, and this was just the training I needed at just the right time. A wealth of information, immaculately presented and organized, ongoing support, and an online resource for just about everything we could need to know. And great folks on the other end of the phone when we can't find what we need. The total package! Thanks for providing such a wonderful experience for me and helping me, my team, and my dealership!!

Jessica - Chadron, NE

I was hesitant to come to the seminar, I don't "Do" warranty - I found the class to be very informative, easy to follow and the training manual is excellent! Can't wait to read through it. Chris, I love your presentation, thanks for making a potential boring topic FUN!

Loretta - Oak Lawn, IL

The class was well-executed and provided real world information I can bring back and apply to my dealership. The information I learned will help me communicate with my warranty administrator. Thanks for a great class!

Chris - Edina, MN

Even though I've been in this business for 37 years, I learned a lot of new information today!

Betty - Lowell, NC

We were able to go back to the dealership and claim an additional $600 of warranty revenue that we didn't know we could claim until we attended.

Dave - Maquoketa, IA

I was most impressed with how up to date the workshop was, and that I was able to ask questions and get answers right away.

Sherri - Albuquerque, NM

The workshops teach you not to leave any money on the table, and not to take any money that isn't yours.

Dan - Vermilion, OH

The class paid for itself in warranty revenue I was able to go back and claim.

Michelle - Yakima, WA

I was delighted, it was one of the best classes I have ever been too. The format was amazing, there was information for the novice and the seasoned Warranty Administrator.

Tom - Jacksonville, FL

I've attended jlwarranty Workshops for the last 6 years and everytime I take something away from it that pays for the class.

Janie - Nashville, AR

After attending the workshop I was able to go back and claim approximately $2800 in additional warranty dollars, I would recommend the class to anyone!

Angie - Peru, IN

Great information I feel more confident in doing my warranty.

Aaron - La Junta, CO

Great class-reminds and teaches you of the warranty process. Reinforced my understanding of GM guidelines.

Donna - Sanford, NC

I love everything about the class, it's my 3rd one in 6 years in warranty and I always walk away with knowing something new.

Mandy - Fredericksburg, VA

Always a great refresher course!

Mark - Wake Forest, NC

Thanks for keeping a not so exciting subject interesting!

Lynn - La Grange, NC

No changes needed to the workshop, the instructor is knowledgeable and helpful.

Devon - Lake Charles, LA

Chris is always informative. I have always learned something new. GM should make this a required course. Maybe some VOD's if dealers can't make it to class. But you learn so much when you are in the class. Two days would rock!

Michelle - Evansville, IN

I always seem to learn something new. Chris always gives a great presentation, and very informative. Been going to this for last 3 years and will continue to keep going.

Renee - Fond Du Lac, WI

We have picked up enough things to more than pay for the class, great job as usual.

Jim - Paris, KY

Very exciting to learn so many new things, I had no idea all the net items that we are able to claim!

April - Sebring, FL

Third jlwarranty Workshop in the last 5 years, the workshop if very thorough and is a great tool for updates, changes and clarifying warranty.

Don - Jesup, GA

The Warranty Administration binder has a ton of information right at your fingertips, no more digging for information. The members area online has lots of tools that I will be taking advantage of namely the warranty hotline. I have attended one of jlwarranty's workshops and was very pleased, it was a great way to get together with other Warranty Administrators. The day the February newsletter arrived I had a claim rejecting for campaign 10332, after reading the newsletter I was able to get the claim paid right away.

Kelly - Cocoa, FL

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