Warranty Administration Seminar

Coming to Sacramento, CA, on November 15, 2022
Warranty Seminar Sacramento

1-Day Seminar Details:

  • 8:30AM - 4:30PM
  • Exact location is provided upon confirmation
  • 495 per attendee

Register Online!
Register by phone: 800.852.6298
Seminars are scheduled to take place in person, if any COVID-related circumstances arise prior to seminar we will revert to an online virtual webinar.

Seminar Overview

GM Dealer Equipment and jlwarranty are bringing a Warranty Seminar to the Sacramento, CA, area on 11/15/2022.

Learn fundamental warranty processes and the importance of policy and procedure. The seminar creates an excellent environment for attendees to network with other warranty professionals from around the nation and learn from the best in the industry. Our trainers are seasoned professionals that know your job, know warranty, and just as important, know service department operations.

Topics Covered
  • Properly Documented Job Card
  • Concern, Cause, Correction
  • Bumper-to-Bumper Coverage
  • Powertrain Coverage
  • Maintenance
  • Cross-line Warranty
  • Emissions Warranty
  • Certified Used Vehicle
  • Replacement Part Warranties
  • Expediting Warranty Parts
  • Warranty Parts Center Parts Return Process
  • Specific Component Documentation
  • Add On Repair Lines
  • Sublet Repair Guidelines
  • Courtesy Transportation
  • Transaction Types
  • Authorization
  • Labor Time Guide
  • Complaint and Cause Codes
  • Resolving Rejected Transaction
  • Paint Claims
  • Transportation Claims

Full Details

Meet the Trainer

Chris Sanders
Chris Sanders has been a lead trainer of our nationwide warranty seminars since 2000. She knows the frustrations dealership personnel encounter in day-to-day warranty situations and is determined to help!

Frequently Asked Questions

All seminars begin at 8:30AM and end at 4:30PM
Yes, lunch is included as well as refreshments.
Be comfortable! Casual wear is appropriate and a light jacket or sweater is recommended – some meeting rooms tend to be cool.
The registration prices are as follows: $495 for each attendee conveniently billed to your dealer account. Late registration (within 2 weeks of class) is $545.
Included in the price is lunch, a comprehensive manual, and a 1-month trial subscription to the Warranty Administration Program. Lodging, other meals, and travel not included.
Each attendee will receive a detailed workbook outlining each topic taught during the presentation. We want you to sit back and enjoy your day learning, not scrambling to take notes. However, if you really like taking notes, you’re more than welcome. There is plenty of space to write in the workbook and a pen is provided.

View All FAQs

Pricing: $495 Per Attendee

1-day price: $495 for each attendee, conveniently billed to your dealer account (late registration within 2 weeks of class is $545). Included in the price is lunch, a comprehensive manual and a complimentary issue of our warranty newsletter. Lodging, other meals, and travel not included. Please submit payment prior to attending.

98.5% of attendees feel that the seminar was worth the investment and would recommend it to others!

Agenda (Tentative)

Timeframe Topic Covered
8:30 - 8:45 Introduction
8:45 - 9:30 Common Chargebacks, Required Operating Procedures
9:30 – 10:00 Authorization and Approval Requirements
10:00 – 11:30 Service Advisor and Technician Requirements
11:30 – 12:00 Warranty Coverage and the Labor Time Guide
12:00 – 1:00 Lunch
1:00 – 2:30 Specific Warranty Policies and Programs
2:30 - 3:30 Authorization Codes and Dealership Empowerment (with examples)
3:30 – 4:00 Paint and Transportation Claims
4:00 – 4:30 Questions and Comments
Are you ready to Register Today