Workshop Overview
GM Dealer Equipment and jlwarranty are bringing a Warranty Workshop to the Kansas City, MO, area on 6/11/2019.
Learn fundamental warranty processes and the importance of policy and procedure. The workshop creates an excellent environment for attendees to network with other warranty professionals from around the nation and learn from the best in the industry. Our trainers are seasoned professionals that know your job, know warranty, and just as important, know service department operations.
Topics Covered
- Properly Documented Job Card
- Concern, Cause, Correction
- Bumper-to-Bumper Coverage
- Powertrain Coverage
- Maintenance
- Cross-line and Emissions Warranty
- Certified Used Vehicle
- Part Warranties
- Expediting Warranty Parts
- The Warranty Parts Center
- Specific Component Documentation
- Add On Repair Lines
- Sublet Repair Guidelines
- Courtesy Transportation
- Transaction Types
- Authorization
- Labor Time Guide
- Complaint and Cause Codes
- Resolving Rejected Transaction
- Paint Claims
- Transportation Claims
Location
Frequently Asked Questions
Pricing: $495 Per Attendee
1-day price: $495 for each attendee, conveniently billed to your dealer account (late registration within 2 weeks of class is $545). Included in the price is lunch, a comprehensive manual and a complimentary issue of our warranty newsletter. Lodging, other meals, and travel not included. Please submit payment prior to attending.
98.5% of attendees feel that the workshop was worth the investment and would recommend it to others!
How To Register
Online
Begin RegistrationPhone
Call Today: 800.852.6298Agenda (Tentative)
Timeframe | Topic Covered |
---|---|
8:30 - 9:00 | Introduction |
9:00 - 10:00 | Service Advisors and Technicians |
10:00 - 11:00 | Warranty Coverage |
11:00 - 12:00 | Specific Warranty Policies and Programs |
12:00 - 1:00 | Lunch |
1:00 - 2:00 | Transaction Types and Self-Authorization Codes |
2:00 - 3:00 | Labor Time Guide |
3:00 - 3:45 | Paint and Transportation Transactions |
3:45 - 4:15 | General Motors Protection Plan |
4:15 - 4:30 | Questions and Comments |