Chris Sanders has been a lead trainer of our nationwide warranty seminars since 2000. She knows the frustrations dealership personnel encounter in day-to-day warranty situations and is determined to help!
1-day price: $495 for each attendee, conveniently billed to your dealer account (late registration within 2 weeks of class is $545). Included in the price is lunch, a comprehensive manual and a complimentary issue of our warranty newsletter. Lodging, other meals, and travel not included. Please submit payment prior to attending.
98.5% of attendees feel that the seminar was worth the investment and would recommend it to others!
|8:30 - 8:45||Introduction|
|8:45 - 9:30||Common Chargebacks, Required Operating Procedures|
|9:30 – 10:00||Authorization and Approval Requirements|
|10:00 – 11:30||Service Advisor and Technician Requirements|
|11:30 – 12:00||Warranty Coverage and the Labor Time Guide|
|12:00 – 1:00||Lunch|
|1:00 – 2:30||Specific Warranty Policies and Programs|
|2:30 - 3:30||Authorization Codes and Dealership Empowerment (with examples)|
|3:30 – 4:00||Paint and Transportation Claims|
|4:00 – 4:30||Questions and Comments|