Seminar Overview
GM Dealer Equipment and jlwarranty are bringing a Warranty Seminar to the Houston, TX, area on 11/12/2024.
Learn fundamental warranty processes and the importance of policy and procedure. The seminar creates an excellent environment for attendees to network with other warranty professionals from around the nation and learn from the best in the industry. Our trainers are seasoned professionals that know your job, know warranty, and just as important, know service department operations.
Topics Covered
- Properly Documented Job Card
- Concern, Cause, Correction
- Bumper-to-Bumper Coverage
- Powertrain Coverage
- Maintenance
- Cross-line Warranty
- Emissions Warranty
- Certified Used Vehicle
- Replacement Part Warranties
- Expediting Warranty Parts
- Warranty Parts Center Parts Return Process
- Specific Component Documentation
- Add On Repair Lines
- Sublet Repair Guidelines
- Courtesy Transportation
- Transaction Types
- Authorization
- Labor Time Guide
- Complaint and Cause Codes
- Resolving Rejected Transaction
- Paint Claims
- Transportation Claims
Meet Our Expert Coaches
CALIPH WYATT began his automotive career at GM’s Warren Tech Center as a Service Engineer, later serving as Dealer Equipment Manager and Global Warranty Training Coordinator. In that role, he helped design, train, and support the launch of the Global Warranty Management system. In 2013, Caliph moved into field operations, where he held positions as District Service Manager, Field Service Engineering Manager, and Zone Service Manager. Most recently, he spent six years as Field Warranty Manager in the Midwest. Caliph understands the day-to-day warranty challenges dealership personnel face and is committed to helping your team succeed.
Daryl Uhrhammer began his automotive career as a Technician and Service Manager at a General Motors dealership before joining GM, where he built a distinguished 39-year career. He held positions as District Service Manager and Field Service Engineer, and most recently spent 13 years as Field Warranty Manager covering the Dakotas, Iowa, and Minnesota. With his hands-on experience, Daryl delivers practical solutions that help service departments excel.
Frequently Asked Questions
- Substitutions are not permitted unless the individual has been properly registered, approved, and received a confirmation email from our team.
- Participant(s) who fails to show up for the seminar will forfeit the full tuition fee.
Absolutely. While the core foundation of our curriculum remains consistent, the content is constantly evolving to ensure it stays relevant. That is exactly why we see so many familiar faces returning year after year.
- Evolving Content: We update our materials as new service policies and procedures are released, ensuring you always have the most current information.
- Fresh Insights: We make adjustments to the presentation and topics based on specific feedback and survey input from attendees.
- Advanced Networking: A second visit is a great opportunity to engage in deeper Q&A sessions with the trainer, network with peers, and discuss specific scenarios with any GM DMPS in attendance.
Whether you’re looking for a refresher or the latest industry updates, there are always fresh insights and updated information to take away.
Pricing: $625 Per Attendee
1-day price: $625 for each attendee. Included in the price is lunch, a comprehensive manual and a complimentary issue of our warranty newsletter. Lodging, other meals, and travel not included. Please submit payment prior to attending.
98.5% of attendees feel that the seminar was worth the investment and would recommend it to others!
Agenda (Tentative)
| Timeframe | Topic Covered |
|---|---|
| 8:30 - 8:45 | Introduction |
| 8:45 - 9:30 | Common Chargebacks, Required Operating Procedures |
| 9:30 – 10:00 | Authorization and Approval Requirements |
| 10:00 – 11:30 | Service Advisor and Technician Requirements |
| 11:30 – 12:00 | Warranty Coverage and the Labor Time Guide |
| 12:00 – 1:00 | Lunch |
| 1:00 – 2:30 | Specific Warranty Policies and Programs |
| 2:30 - 3:30 | Authorization Codes and Dealership Empowerment (with examples) |
| 3:30 – 4:00 | Paint and Transportation Claims |
| 4:00 – 4:30 | Questions and Comments |