GM Dealer Equipment and jlwarranty are bringing a Warranty Seminar to the Albany, NY area on 10/10/2023.
Learn fundamental warranty processes and the importance of policy and procedure. The seminar creates an excellent environment for attendees to network with other warranty professionals from around the nation and learn from the best in the industry. Our trainers are seasoned professionals that know your job, know warranty, and just as important, know service department operations.
- Properly Documented Job Card
- Concern, Cause, Correction
- Bumper-to-Bumper Coverage
- Powertrain Coverage
- Cross-line Warranty
- Emissions Warranty
- Certified Used Vehicle
- Replacement Part Warranties
- Expediting Warranty Parts
- Warranty Parts Center Parts Return Process
- Specific Component Documentation
- Add On Repair Lines
- Sublet Repair Guidelines
- Courtesy Transportation
- Transaction Types
- Labor Time Guide
- Complaint and Cause Codes
- Resolving Rejected Transaction
- Paint Claims
- Transportation Claims
Meet the Trainer
Chris Sanders has been a lead trainer of our nationwide warranty seminars since 2000. She knows the frustrations dealership personnel encounter in day-to-day warranty situations and is determined to help!
Frequently Asked Questions
Pricing: $495 Per Attendee
1-day price: $495 for each attendee, conveniently billed to your dealer account (late registration within 2 weeks of class is $545). Included in the price is lunch, a comprehensive manual and a complimentary issue of our warranty newsletter. Lodging, other meals, and travel not included. Please submit payment prior to attending.
98.5% of attendees feel that the seminar was worth the investment and would recommend it to others!
|8:30 - 8:45||Introduction|
|8:45 - 9:30||Common Chargebacks, Required Operating Procedures|
|9:30 – 10:00||Authorization and Approval Requirements|
|10:00 – 11:30||Service Advisor and Technician Requirements|
|11:30 – 12:00||Warranty Coverage and the Labor Time Guide|
|12:00 – 1:00||Lunch|
|1:00 – 2:30||Specific Warranty Policies and Programs|
|2:30 - 3:30||Authorization Codes and Dealership Empowerment (with examples)|
|3:30 – 4:00||Paint and Transportation Claims|
|4:00 – 4:30||Questions and Comments|