Making Warranty Work For You
Many dealerships have difficulty with the reimbursement process of warranty claim administration. The problem is often associated with lack of training, high personnel turnover, confusion over policy, and poor documentation. As a result, warranty claims go uncollected, get tied up in receivables, and are not compliant, which may lead to costly chargebacks. Since a substantial amount of the dealership's money is generated through warranty administration, timely processing of warranty claims and, consequently, speedy payment depends greatly on the performance of those involved. Warranty administration is more than simply submitting repair orders. Dealerships should have an experienced individual who is responsible for collecting valuable warranty dollars while maintaining compliance to the OEM's policies and procedures. Take a look at your staff's experience, workload, and priorities. If your dealership does not have a devoted, well-trained, and capable warranty administrator, your warranty operations may not be getting the attention it deserves. jlwarranty is pleased to provide dealerships with cost effective warranty solutions.
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