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Warranty Help Cards Quickly reference the warranty information you need! Home Resources Warranty Help Cards GM The process of warranty administration often involves referencing several different resources. To make this task more efficient, we have developed...
Web
... Administrator Service Manager Service Advisor Parts Manager Technician Show All Learn More GM Administrative Allowance Warranty Help Card Learn More GM Authorization Code Description Warranty Help Card Learn More GM Battery Information Warranty Help...
CALIF-UNION SHOP GM DEALERS: GM SERVICE CERTIFICATE - 12/21/2009
JUST CURIOUS: HOW ANY OTHER DEALERS ARE HANDLING THESE \"SERVICE CERTIFICATES\" FROM GM CUSTOMERS FOR A COMPLIMENTARY LOF & TIRE ROTATION WITH A REIMBURSEMENT TO THE DEALER OF $30.00 (THIS IS LESS THAN OUR COST)
CarBravo and BravoBudget - 07/29/2026
Starting June 2, 2026, CarBravo is the sole CBG-sponsored Certified Pre-Owned Warranty program being offered by GM. CarBravo warranties will be offered in two tiers, CarBravo Certified and BravoBudget Certified, for both GM and non-GM used vehicles (note:...
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
GM has discontinued GM FleetTrac, a consolidated billing service, effective February 29, 2008.
Non GM Battery replacement policies - 06/16/2023
a recent bulletin fm GM said that if we were out of certain batteries that we could use comparable non GM batteries for the interim period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting...
Web
... of these tasks is to call us at 800.852.6298. What is the relationship between jlwarranty and GM Dealer Equipment? In 2003, GM Dealer Equipment approved and endorsed our GM Warranty Claims Processing Service to be offered direct to GM dealerships through...
Web
... $25 in net item for electronic exchange components Many bulletins that involve a part supplied by GM make an allowance for the handling, that can be submitted with the specific labor operation published in the bulletin. Administrative time gets missed...
CarBravo - 07/29/2025
... repairs including towing, parts and labor will be made at no charge. Repairs must be made at a GM dealer facility within the warranty period. The owner booklet outlines What is Covered and Exclusions for both CarBravo and BravoBudget coverage....
Web
... the cost of that expense, but it’s the repeated write-offs for rental claims denied by GM that get most Dealer Principals seeing red. Rental vehicles given to your service customers, both warranty and internal, must be monitored and guidelines...
Forum - 07/25/2017
Also from Service P&P Article 2.5: b. Selection of Sublet repair establishment : GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required from GM....
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
PET: Charging the Customer in Excess of Warranty Rates - 10/19/2026
In 2023, GM introduced a program that removed the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change did not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty...
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component ...
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
GM Rewards - 06/02/2025
GM is overhauling two key loyalty programs, consolidating all its GM-branded credit cards into single business and personal card programs and expanding customers’ options for spending and sharing GM Rewards points. The new GM Rewards Mastercard, ...
Did You Know? - 06/02/2025
... individualized assistance. Regional WSC email addresses are as follows: NE Region: NE.wsc@gm.com SE Region: SE.wsc@gm.com NC Region: NC.wsc@gm.com SC Region: SC.wsc@gm.com W Region: W.wsc@gm.com....
PicoScope Tool - 11/26/2025
The service procedure in the current Safety Recall involving the L87 engine requires a functional PicoScope tool (GM-51450-Scope-B) displaying the GM logo on it and harness kit (Tool # GM-60539). Commercially available or non-GM branded Picoscopes will...
Reject of the Month - February 2025 - 02/03/2025
... the transaction rejected with error 037. Since the loaner vehicle provided by Hertz was a non-GM vehicle, only $38/day was claimed. After further investigation the warranty administrator realized that Courtesy Transportation Bulletin, 07-00-89-037,...
Forum - 01/26/2026
@Vcalle - Your 263 account is pulled from your dealer operating report which is submitted to GM and can be found on the Service Agent Analysis Summary Report hyperlink of the Analyze Warranty tab of GWM (or Grading Criteria Report in GWM). See below....
Global Warranty Management Submission - 07/22/2025
... that all service personnel involved in the warranty administration process have an established GM Identification Number prior to submitting transactions in Global. Secondly, all warranty transactions must be completed, processed, and paid 180 days from...
GM Windshields - 09/19/2007
There is an IDL course that includes information about GM Branded Windshields. It states: "Be alterted that as of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that...
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute ...
Re: GM ACCESSORIES - 03/05/2008
I think either would be fine with comments, but I would use R9370 listed in bulletin 02-00-89-014c with comments that adjustments were all that was needed to fix concern.
Warranty Help Cards Quickly reference the warranty information you need! Home Resources Warranty Help Cards GM The process of warranty administration often involves referencing several different resources. To make this task more efficient, we have developed...
Web
... Administrator Service Manager Service Advisor Parts Manager Technician Show All Learn More GM Administrative Allowance Warranty Help Card Learn More GM Authorization Code Description Warranty Help Card Learn More GM Battery Information Warranty Help...
CALIF-UNION SHOP GM DEALERS: GM SERVICE CERTIFICATE - 12/21/2009
JUST CURIOUS: HOW ANY OTHER DEALERS ARE HANDLING THESE \"SERVICE CERTIFICATES\" FROM GM CUSTOMERS FOR A COMPLIMENTARY LOF & TIRE ROTATION WITH A REIMBURSEMENT TO THE DEALER OF $30.00 (THIS IS LESS THAN OUR COST)
CarBravo and BravoBudget - 07/29/2026
Starting June 2, 2026, CarBravo is the sole CBG-sponsored Certified Pre-Owned Warranty program being offered by GM. CarBravo warranties will be offered in two tiers, CarBravo Certified and BravoBudget Certified, for both GM and non-GM used vehicles (note:...
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
GM has discontinued GM FleetTrac, a consolidated billing service, effective February 29, 2008.
Non GM Battery replacement policies - 06/16/2023
a recent bulletin fm GM said that if we were out of certain batteries that we could use comparable non GM batteries for the interim period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting...
Web
... of these tasks is to call us at 800.852.6298. What is the relationship between jlwarranty and GM Dealer Equipment? In 2003, GM Dealer Equipment approved and endorsed our GM Warranty Claims Processing Service to be offered direct to GM dealerships through...
Web
... $25 in net item for electronic exchange components Many bulletins that involve a part supplied by GM make an allowance for the handling, that can be submitted with the specific labor operation published in the bulletin. Administrative time gets missed...
CarBravo - 07/29/2025
... repairs including towing, parts and labor will be made at no charge. Repairs must be made at a GM dealer facility within the warranty period. The owner booklet outlines What is Covered and Exclusions for both CarBravo and BravoBudget coverage....
Web
... the cost of that expense, but it’s the repeated write-offs for rental claims denied by GM that get most Dealer Principals seeing red. Rental vehicles given to your service customers, both warranty and internal, must be monitored and guidelines...
Forum - 07/25/2017
Also from Service P&P Article 2.5: b. Selection of Sublet repair establishment : GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required from GM....
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
PET: Charging the Customer in Excess of Warranty Rates - 10/19/2026
In 2023, GM introduced a program that removed the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change did not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty...
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component ...
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
GM Rewards - 06/02/2025
GM is overhauling two key loyalty programs, consolidating all its GM-branded credit cards into single business and personal card programs and expanding customers’ options for spending and sharing GM Rewards points. The new GM Rewards Mastercard, ...
Did You Know? - 06/02/2025
... individualized assistance. Regional WSC email addresses are as follows: NE Region: NE.wsc@gm.com SE Region: SE.wsc@gm.com NC Region: NC.wsc@gm.com SC Region: SC.wsc@gm.com W Region: W.wsc@gm.com....
PicoScope Tool - 11/26/2025
The service procedure in the current Safety Recall involving the L87 engine requires a functional PicoScope tool (GM-51450-Scope-B) displaying the GM logo on it and harness kit (Tool # GM-60539). Commercially available or non-GM branded Picoscopes will...
Reject of the Month - February 2025 - 02/03/2025
... the transaction rejected with error 037. Since the loaner vehicle provided by Hertz was a non-GM vehicle, only $38/day was claimed. After further investigation the warranty administrator realized that Courtesy Transportation Bulletin, 07-00-89-037,...
Forum - 01/26/2026
@Vcalle - Your 263 account is pulled from your dealer operating report which is submitted to GM and can be found on the Service Agent Analysis Summary Report hyperlink of the Analyze Warranty tab of GWM (or Grading Criteria Report in GWM). See below....
Global Warranty Management Submission - 07/22/2025
... that all service personnel involved in the warranty administration process have an established GM Identification Number prior to submitting transactions in Global. Secondly, all warranty transactions must be completed, processed, and paid 180 days from...
GM Windshields - 09/19/2007
There is an IDL course that includes information about GM Branded Windshields. It states: "Be alterted that as of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that...
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute ...
Re: GM ACCESSORIES - 03/05/2008
I think either would be fine with comments, but I would use R9370 listed in bulletin 02-00-89-014c with comments that adjustments were all that was needed to fix concern.
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Results found: 5
1
Web
Warranty Help Cards Quickly reference the warranty information you need! Home Resources Warranty Help Cards GM The process of warranty administration often involves referencing several different resources. To make this task more efficient, we have developed...
Web
... Administrator Service Manager Service Advisor Parts Manager Technician Show All Learn More GM Administrative Allowance Warranty Help Card Learn More GM Authorization Code Description Warranty Help Card Learn More GM Battery Information Warranty Help...
Web
... of these tasks is to call us at 800.852.6298. What is the relationship between jlwarranty and GM Dealer Equipment? In 2003, GM Dealer Equipment approved and endorsed our GM Warranty Claims Processing Service to be offered direct to GM dealerships through...
Web
... $25 in net item for electronic exchange components Many bulletins that involve a part supplied by GM make an allowance for the handling, that can be submitted with the specific labor operation published in the bulletin. Administrative time gets missed...
Web
... the cost of that expense, but it’s the repeated write-offs for rental claims denied by GM that get most Dealer Principals seeing red. Rental vehicles given to your service customers, both warranty and internal, must be monitored and guidelines...
Warranty Help Cards Quickly reference the warranty information you need! Home Resources Warranty Help Cards GM The process of warranty administration often involves referencing several different resources. To make this task more efficient, we have developed...
Web
... Administrator Service Manager Service Advisor Parts Manager Technician Show All Learn More GM Administrative Allowance Warranty Help Card Learn More GM Authorization Code Description Warranty Help Card Learn More GM Battery Information Warranty Help...
Web
... of these tasks is to call us at 800.852.6298. What is the relationship between jlwarranty and GM Dealer Equipment? In 2003, GM Dealer Equipment approved and endorsed our GM Warranty Claims Processing Service to be offered direct to GM dealerships through...
Web
... $25 in net item for electronic exchange components Many bulletins that involve a part supplied by GM make an allowance for the handling, that can be submitted with the specific labor operation published in the bulletin. Administrative time gets missed...
Web
... the cost of that expense, but it’s the repeated write-offs for rental claims denied by GM that get most Dealer Principals seeing red. Rental vehicles given to your service customers, both warranty and internal, must be monitored and guidelines...
1
Results found: 6
1
CarBravo and BravoBudget - 07/29/2026
Starting June 2, 2026, CarBravo is the sole CBG-sponsored Certified Pre-Owned Warranty program being offered by GM. CarBravo warranties will be offered in two tiers, CarBravo Certified and BravoBudget Certified, for both GM and non-GM used vehicles (note:...
CarBravo - 07/29/2025
... repairs including towing, parts and labor will be made at no charge. Repairs must be made at a GM dealer facility within the warranty period. The owner booklet outlines What is Covered and Exclusions for both CarBravo and BravoBudget coverage....
GM Rewards - 06/02/2025
GM is overhauling two key loyalty programs, consolidating all its GM-branded credit cards into single business and personal card programs and expanding customers’ options for spending and sharing GM Rewards points. The new GM Rewards Mastercard, ...
Did You Know? - 06/02/2025
... individualized assistance. Regional WSC email addresses are as follows: NE Region: NE.wsc@gm.com SE Region: SE.wsc@gm.com NC Region: NC.wsc@gm.com SC Region: SC.wsc@gm.com W Region: W.wsc@gm.com....
PicoScope Tool - 11/26/2025
The service procedure in the current Safety Recall involving the L87 engine requires a functional PicoScope tool (GM-51450-Scope-B) displaying the GM logo on it and harness kit (Tool # GM-60539). Commercially available or non-GM branded Picoscopes will...
Reject of the Month - February 2025 - 02/03/2025
... the transaction rejected with error 037. Since the loaner vehicle provided by Hertz was a non-GM vehicle, only $38/day was claimed. After further investigation the warranty administrator realized that Courtesy Transportation Bulletin, 07-00-89-037,...
Starting June 2, 2026, CarBravo is the sole CBG-sponsored Certified Pre-Owned Warranty program being offered by GM. CarBravo warranties will be offered in two tiers, CarBravo Certified and BravoBudget Certified, for both GM and non-GM used vehicles (note:...
CarBravo - 07/29/2025
... repairs including towing, parts and labor will be made at no charge. Repairs must be made at a GM dealer facility within the warranty period. The owner booklet outlines What is Covered and Exclusions for both CarBravo and BravoBudget coverage....
GM Rewards - 06/02/2025
GM is overhauling two key loyalty programs, consolidating all its GM-branded credit cards into single business and personal card programs and expanding customers’ options for spending and sharing GM Rewards points. The new GM Rewards Mastercard, ...
Did You Know? - 06/02/2025
... individualized assistance. Regional WSC email addresses are as follows: NE Region: NE.wsc@gm.com SE Region: SE.wsc@gm.com NC Region: NC.wsc@gm.com SC Region: SC.wsc@gm.com W Region: W.wsc@gm.com....
PicoScope Tool - 11/26/2025
The service procedure in the current Safety Recall involving the L87 engine requires a functional PicoScope tool (GM-51450-Scope-B) displaying the GM logo on it and harness kit (Tool # GM-60539). Commercially available or non-GM branded Picoscopes will...
Reject of the Month - February 2025 - 02/03/2025
... the transaction rejected with error 037. Since the loaner vehicle provided by Hertz was a non-GM vehicle, only $38/day was claimed. After further investigation the warranty administrator realized that Courtesy Transportation Bulletin, 07-00-89-037,...
1
Results found: 30
1 2
CALIF-UNION SHOP GM DEALERS: GM SERVICE CERTIFICATE - 12/21/2009
JUST CURIOUS: HOW ANY OTHER DEALERS ARE HANDLING THESE \"SERVICE CERTIFICATES\" FROM GM CUSTOMERS FOR A COMPLIMENTARY LOF & TIRE ROTATION WITH A REIMBURSEMENT TO THE DEALER OF $30.00 (THIS IS LESS THAN OUR COST)
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
GM has discontinued GM FleetTrac, a consolidated billing service, effective February 29, 2008.
Non GM Battery replacement policies - 06/16/2023
a recent bulletin fm GM said that if we were out of certain batteries that we could use comparable non GM batteries for the interim period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting...
Forum - 07/25/2017
Also from Service P&P Article 2.5: b. Selection of Sublet repair establishment : GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required from GM....
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component ...
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Forum - 01/26/2026
@Vcalle - Your 263 account is pulled from your dealer operating report which is submitted to GM and can be found on the Service Agent Analysis Summary Report hyperlink of the Analyze Warranty tab of GWM (or Grading Criteria Report in GWM). See below....
GM Windshields - 09/19/2007
There is an IDL course that includes information about GM Branded Windshields. It states: "Be alterted that as of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that...
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute ...
Re: GM ACCESSORIES - 03/05/2008
I think either would be fine with comments, but I would use R9370 listed in bulletin 02-00-89-014c with comments that adjustments were all that was needed to fix concern.
GM Training - 04/17/2008
Not a question, but a benchmark! I have completed 200 GM Training courses. This was a goal, and it is now reached! Amazing how many little things have stuck in my mind and given me reference. I've been able to help the technicians and advisors quickly,...
Re: GM Training - 04/17/2008
WHAT TYPE OF CLASSES DID YOU TAKE??? FOR WARR ADMIN OR TECH
Re: GM Training - 04/18/2008
I have taken everything that is available from F&I, Parts Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful. Today's ...
Re: GM Training - 04/18/2008
HOW DO YOU GET AN "ID"
Re: GM Training - 04/18/2008
Your dealership has a Training Coordinator who can set you up. Give him/her your ssn, get your ID and go for it! Brian
Re: GM Training - 04/18/2008
... MY DVM THAT EVRYONE SHOULD TAKE COURSE VWGWM.A7W-GLOBAL WARRANTY SYSTEM ITS A COUSE ON THE SYSTEM GM IS SWITCHING TOO IN THE NEAR FUTURE. ANOTHER COURSE IS VWC90.02W-SUBBMITTING AND RESOLVING WARRANY CLAIMS BOTH ARE IN GM TRAINING. MY DVM SAID ITS IMPORTANT...
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
GM CERTIFIED Please help - 02/27/2008
Hi guys....I need your help again. Everytime my service advisors have a GM Certified car they come and ask me if such and such is covered? Is there somewhere I can find information on GM Certified warranty? Does it mimic the regular GM 3/36 warranty?...
Re: GM CERTIFIED - 02/27/2008
... JUST LIKE NEW VEH WARR. iF IT SHOWS UP AS A 3/3K AND AS A SERVICE CONTRACT YOU CAN CALL IT TO GMPP AS THE CLAIM IS ACTUALLY GOING THROUGH THEM. THIS INFO CAN BE FOUND ON VIS...
Re: GM CERTIFIED - 02/27/2008
Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still.
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: GM CERTIFIED - 02/27/2008
I FOUND IT....THANKS SO MUCH!
Re: GM CERTIFIED - 02/27/2008
[quote] GMNL29448: Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still. [/quote] If it shows 3/3 Certified under the regular warranty area on VIS then it is run as regular warranty. If it shows under service contract...
JUST CURIOUS: HOW ANY OTHER DEALERS ARE HANDLING THESE \"SERVICE CERTIFICATES\" FROM GM CUSTOMERS FOR A COMPLIMENTARY LOF & TIRE ROTATION WITH A REIMBURSEMENT TO THE DEALER OF $30.00 (THIS IS LESS THAN OUR COST)
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
GM has discontinued GM FleetTrac, a consolidated billing service, effective February 29, 2008.
Non GM Battery replacement policies - 06/16/2023
a recent bulletin fm GM said that if we were out of certain batteries that we could use comparable non GM batteries for the interim period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting...
Forum - 07/25/2017
Also from Service P&P Article 2.5: b. Selection of Sublet repair establishment : GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required from GM....
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component ...
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Forum - 01/26/2026
@Vcalle - Your 263 account is pulled from your dealer operating report which is submitted to GM and can be found on the Service Agent Analysis Summary Report hyperlink of the Analyze Warranty tab of GWM (or Grading Criteria Report in GWM). See below....
GM Windshields - 09/19/2007
There is an IDL course that includes information about GM Branded Windshields. It states: "Be alterted that as of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that...
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute ...
Re: GM ACCESSORIES - 03/05/2008
I think either would be fine with comments, but I would use R9370 listed in bulletin 02-00-89-014c with comments that adjustments were all that was needed to fix concern.
GM Training - 04/17/2008
Not a question, but a benchmark! I have completed 200 GM Training courses. This was a goal, and it is now reached! Amazing how many little things have stuck in my mind and given me reference. I've been able to help the technicians and advisors quickly,...
Re: GM Training - 04/17/2008
WHAT TYPE OF CLASSES DID YOU TAKE??? FOR WARR ADMIN OR TECH
Re: GM Training - 04/18/2008
I have taken everything that is available from F&I, Parts Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful. Today's ...
Re: GM Training - 04/18/2008
HOW DO YOU GET AN "ID"
Re: GM Training - 04/18/2008
Your dealership has a Training Coordinator who can set you up. Give him/her your ssn, get your ID and go for it! Brian
Re: GM Training - 04/18/2008
... MY DVM THAT EVRYONE SHOULD TAKE COURSE VWGWM.A7W-GLOBAL WARRANTY SYSTEM ITS A COUSE ON THE SYSTEM GM IS SWITCHING TOO IN THE NEAR FUTURE. ANOTHER COURSE IS VWC90.02W-SUBBMITTING AND RESOLVING WARRANY CLAIMS BOTH ARE IN GM TRAINING. MY DVM SAID ITS IMPORTANT...
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
GM CERTIFIED Please help - 02/27/2008
Hi guys....I need your help again. Everytime my service advisors have a GM Certified car they come and ask me if such and such is covered? Is there somewhere I can find information on GM Certified warranty? Does it mimic the regular GM 3/36 warranty?...
Re: GM CERTIFIED - 02/27/2008
... JUST LIKE NEW VEH WARR. iF IT SHOWS UP AS A 3/3K AND AS A SERVICE CONTRACT YOU CAN CALL IT TO GMPP AS THE CLAIM IS ACTUALLY GOING THROUGH THEM. THIS INFO CAN BE FOUND ON VIS...
Re: GM CERTIFIED - 02/27/2008
Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still.
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: GM CERTIFIED - 02/27/2008
I FOUND IT....THANKS SO MUCH!
Re: GM CERTIFIED - 02/27/2008
[quote] GMNL29448: Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still. [/quote] If it shows 3/3 Certified under the regular warranty area on VIS then it is run as regular warranty. If it shows under service contract...
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Results found: 2
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PET: Charging the Customer in Excess of Warranty Rates - 10/19/2026
In 2023, GM introduced a program that removed the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change did not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty...
Global Warranty Management Submission - 07/22/2025
... that all service personnel involved in the warranty administration process have an established GM Identification Number prior to submitting transactions in Global. Secondly, all warranty transactions must be completed, processed, and paid 180 days from...
In 2023, GM introduced a program that removed the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change did not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty...
Global Warranty Management Submission - 07/22/2025
... that all service personnel involved in the warranty administration process have an established GM Identification Number prior to submitting transactions in Global. Secondly, all warranty transactions must be completed, processed, and paid 180 days from...
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