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Re: Updated Brake Warranty Procedures - 03/27/2009
#00-05-22-002L***REPAIR ORDER REQUIRED DOCUMENTATION Important: When using any one of the brake labor operations listed in this bulletin (except for H9709 -- Brake Burnish), the following two rotor measurements (1. Original Rotor Thickness, 2. Refinished...

Re: Updated Brake Warranty Procedures - 03/27/2009
The \\\"L\\\" version of the brake bulletin has eliminated reference to LRO documentation in both the \\\"Repair Order Required Documentation\\\" section and on the \\\"Attachment Form - GM Brake Service Repair Order Documentation for Required Measurements\\\"....

Updated Brake Warranty Procedures - 03/27/2009
Just found out through a post on another forum that GM has now discontinued the Lateral Runout Requirement on rotor and brake repairs. From 00-05-22-002L: Disc Brake Warranty Service and Procedures - (Mar 26, 2009): \" This bulletin is being revised to...

Brake warranty memo - 07/21/2009
Did GM just send out a memo recently clarifying brake warranty? Specifically, what is covered at/up to what mileage? I have searched and cannot find it - any help would be great! Thanks in advance!

Re: Brake warranty memo - 07/21/2009
#05-05-22-002E: Disc Brake Warranty Service and Procedures - Lateral Runout (LRO), Rotor Pulsation, Pads, Wear, Noise, Refinish, Clean-Up, Corrosion, Squeak, Grind, Groan - (Jul 16, 2009)

Re: Brake warranty memo - 07/23/2009
Keep in mind that bulletin 05-05-22-002E applies to Saturn vehicles ONLY. Bulletin 00-05-22-002L (Disc Brake Warranty Service and Procedures) applies to GM cars and trucks. Updated March 2009.

Re: Brake warranty memo - 07/21/2009
That's the one! Thanks so much! :)

Brake Warranty Documentation - 05/25/2016
Hoping to get some clarity on the current brake pad warranty guidelines. The currently available J&L Warranty Operations manual here on the site states "Brake pads are considered a maintenance item and should not be considered a warrantable repair if...

Re: Brake Warranty Documentation - 05/26/2016
... 2015. At that point many policies were removed. The latest version of the bulletin pertains to brake lathe calibration. The workshop manual was revised to reflect the changes to the bulletin. Kristen / jlwarranty...

Brake warranty documentation - 02/19/2025
Can I get some clarity on brake pad and rotor machining or replacing under basic warranty guidelines? Format: Article

Re: Collateral Damage - 06/11/2008
Bulletin # 00-05-22-002J has alot of good information regarding disc brake warranty.

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a.shifted-anchor { position: relative; top: -85px; margin: 0; padding: 0; float: left; } The Official Warranty Guide Quickly identify OEM warranty on all vehicles! Order 2026 Guides Warranty Coverage Includes each OEM's warranty coverage featuring: Basic...

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a.shifted-anchor { position: relative; top: -85px; margin: 0; padding: 0; float: left; } The 2022Official Warranty Guide Arrives January 2022. Pre-Order Yours Today Warranty Coverage Includes each OEM's warranty coverage featuring: Basic Warranty Powertrain...

CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great as...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I used zpti and got rejected for exceeds warranty distance, I changed it to zptc and it was accepted.

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
THANKS MARK!

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this is ...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to ...

Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN \"A\" .

Re: warranty for warpped brake rotors - 09/24/2010
Have you reviewd TSB #00-05-22-002 Disc Brake Warranty Service & Procedures? Specifically page 14 about rotors.

Re: BRAKES AND ROTORS - 06/24/2008
You may want to keep bulletin #00-05-22-002K printed & handy for review on brake warranty

Re: Rotor resurfacing - 02/26/2009
Check out the following bulletin,will tell you all you need. #00-05-22-002K: Disc Brake Warranty Service and Procedures

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jlwarranty FAQs Looking for answers? Most questions can be answered with these frequently asked questions. General Questions (10) What is jlwarranty What products/services are available View All Claims Processing Questions (5) How much does it cost Do...

Brake refinish warranty - 01/29/2008
Have already used front brake refinish op at 14,000 miles. Vehicle comes back in just before 30,000 miles, & still within his bumper to bumper warranty. Needs it done again. Can I use the H0122 again?

Re: Brake refinish warranty - 01/30/2008
Yes, you can, but may have to use a "B" if within the time limit from previous repair.

BRAKE ROTOR WARRANTY COVERAGE - 08/12/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS

Re: BRAKE ROTOR WARRANTY COVERAGE - 08/15/2016
Yes, rotors are still covered under the terms of the New Vehicle Limited Warranty. Brake pads/linings are considered wear items. Kristen / jlwarranty

brake rotor warranty coverage - 08/15/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS

warranty for warpped brake rotors - 09/23/2010
I am looking for the warranty time period to be able to resurface the brake rotors-customer has 33,693 on a 2008 k2500 silverado with a 6.0l. I can't find anything that states weather or not this is coverage under the 3 yrs. 36,000 miles or not.

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... i { line-height: 88px; } .feature-box.fbox-center-small p { font-size: 14px; margin-top: 15px; } Warranty Administration Program A complete package of GM warranty news, training, resources, and support. Member Login Warranty Administration Program Membership...

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Warranty Management Workshop An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. View Schedule The best GM warranty training availablecoming to a city near you. Endorsed by General Motors and ...

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Warranty Help Cards Quickly reference the warranty information you need! About Warranty Help Cards The process of warranty administration often involves referencing several different resources. To make this task more efficient, we have developed a collection ...

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Warranty Help Cards Quickly reference the warranty information you need! Home Resources Warranty Help Cards GM The process of warranty administration often involves referencing several different resources. To make this task more efficient, we have developed ...

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IN-DEALERSHIP WARRANTY TRAINING At your dealership - At your convenience - Customized to meet your specific needs Is Warranty Training right for you? Ask yourself the following questions: Is my warranty department operating the best it can? Do my service...

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How To Use The Official Warranty Guide To Your Advantage One mistake made because an employee didn't have the information contained in the Official Warranty Guide can cost hundreds of times the price of a single copy. The Official Warranty Guide®...

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Warranty Stamp Reminders About Warranty Stamps Where would we be without our little reminders? We're big fans of these mnemonic devices here at jlwarranty, which is why we've created a series of warranty-oriented, rubber stamps to aid in increasing efficiency ...

Important Bulletins - 02/06/2026
... of. Here is a quick reference list of important bulletins: Bulletins for All Repairs: 23-NA-154 - Warranty Administration - Required Operating Procedures - 8 Points 07-00-89-037 - Warranty Administration - GM Courtesy Transportation and Roadside Assistance...

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Why Dealerships Choose jlwarranty No two dealerships are the same. Our all-inclusive warranty claims processing service is tailored to meet a variety of unique warranty situations. jlwarranty's claims processing service is ideal for all dealerships, but...

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Special Report Home Special Reports OEM Warranty On Used Cars OEM Warranty Coverage on Pre-Owned Vehicles July 10th 2014 Official Warranty Guide Used car dealers, franchised dealers, managers, sales people, lease companies, auto auctions, and independent...

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Warranty Administration Seminar An opportunity to interact and learn fundamental warranty processes and the importance of policy and procedure. Register The best GM warranty training availablecoming to a city near you. View Schedule Endorsed by General ...

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OEM Warranty Administration Solutions Making warranty work for you - since 1977. Warranty Claims Processing Service Our process minimizes reject rates, maximizes potential revenue, and creates meaningful reports to monitor your warranty. Learn more Warranty...

Parts Warranty Coverage - 04/30/2026
... that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement.  Subsequent replacements under this warranty will still be covered with the remaining terms based on the date of the original part...

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Tell us what you think Pricing: Online Warranty Training Videos Online Warranty Training Videos are included with a Warranty Administration Program membership. The program offers the most extensive package of warranty information, training, and support...

Emissions Warranty Coverage - 03/20/2026
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. The warranty is issued in accordance with the US Federal Clean Air Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts...

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Warranty Claims Clean-Up Service Get your outstanding, unpaid, or rejected warranty claims paid! Do You Have Warranty Claims Over 30 Days Old? Get An Estimate Of Your Current Warranty Receivables Status With Our Warranty Receivables Report Card Calculator ...

Coverage Codes - 08/27/2026
... code combinations have an alpha letter to indicate the coverage, and a number to indicate the warranty that applies. The specific definition of what the characters mean is found in the coverage section preceding the table. When reviewing the Coverage...

Parts Warranty Coverage - 05/12/2026
... that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement. Subsequent replacements under this warranty will still be covered with the remaining terms based on the date of the original purchased part....

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... Warren Tech Center as a Service Engineer, later serving as Dealer Equipment Manager and Global Warranty Training Coordinator. In that role, he helped design, train, and support the launch of the Global Warranty Management system. In 2013, Caliph moved...

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... GMDE parts account. Please have your card ready before proceeding. NOW APPROVED for PARTS IMR! jlwarranty is pleased to announce that the registration fee for the Warranty Seminar is now eligible to be reimbursed using Parts IMR Funds, effective July...

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... GMDE parts account. Please have your card ready before proceeding. NOW APPROVED for PARTS IMR! jlwarranty is pleased to announce that the registration fee for the Warranty Seminar is now eligible to be reimbursed using Parts IMR Funds, effective July...

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... Warren Tech Center as a Service Engineer, later serving as Dealer Equipment Manager and Global Warranty Training Coordinator. In that role, he helped design, train, and support the launch of the Global Warranty Management system. In 2013, Caliph moved...

Part Warranty Coverage - 03/25/2025
... that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement.  Subsequent replacements under this warranty will still be covered with the remaining terms based on the date of the original purchased...

Warranty Coverage - 12/05/2024
... and isn't covered under New Vehicle Limited Warranty. Items included are as follows: filters, brake pads or linings, clutch linings, audio system cleaning coolants and fluids, wiper inserts, limited slip rear axle service, tire rotation, wheel alignment/balance....

Bulletin 22-NA-119 - 07/02/2025
The What Would You Do article in the June edition of the Warranty News highlighted a scenario where a dealership replaced a lithium-ion battery pack for Recall N212343881, then just under 3 years later replaced the battery again for a vehicle will not...

Part Warranty - Back to the Basics - 03/24/2026
... by the dealer or sold over the counter for independent installation, are eligible for GM Parts Warranty. Most service replacement parts carry a 24-month warranty for manufacturer defects. GM Accessories (excluding Associated Accessories) and Electronic...

Merry Christmas from jlwarranty - 12/05/2024
Throughout the past year, Warranty Administration Program members have had the opportunity to become more informed on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with the Electronic Exchange...

Warranty Blocks and Branded Titles - 06/02/2025
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) must be accessed in order to verify warranty coverage and identify any partially or fully voided warranties or other restricted...

Disc Brake Component Specs - 02/26/2025
Enter keyword: Disc Brake Component Specifications in SI to view brake rotor discard thickness (e.g. 23.0 mm / 0.906 in for a 2024 Buick Encore GX, Document ID 5236071), brake rotor maximum allowable assembled lateral runout, maximum allowable scoring,...

Reject of the Month - December 2024 - 12/05/2024
... are examples of repairs that do have a mileage limitation.  Covered up to 7,500 miles only: Brake pads or linings Clutch linings Wiper blades Wheel alignments and wheel balance Keyless entry batteries are covered up to 12,000 miles. Exterior incandescent...