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Document vs Document ???? - 07/15/2011
Has anyone come across this one - tech brought this to my attention.... Why such a labor time difference between: doc#2605616/PIO402 K6555 1-2 shift solenoid valve replacement & doc#2428124/K6555 1-2 shift solenoid valve replacement Im stumped.....

Re: Document vs Document ???? - 07/18/2011
... THAT is weird too. I didn't think they were supposed to do that. Anyhow, I would check to see what the opcode is by using the VIN and looking up the 1-2 shift solenoid. It may be that one refers to the Impala and Lucerne, and the other refers to a truck...

Re: Document vs Document ???? - 07/18/2011
that is weird, i looked up that labor op for a 2010 and 2011 truck it doesnt exist, i only find it for a lucerne and impala..techs are not supposed to be looking up labor ops..dont understand the difference in labor time..weird..

Show me yours....... - 03/16/2020
So I would LOVE to see some examples of your 3 C's please..... Recently had GM come in and do a review and some, not all, but some were not to their liking. I thought they were pretty self explanatory. I have tried to tell the techs to think that a six...

Documents for dongle devices.... - 01/02/2023
So I called and asked what exactly is it that we have to submit when doing claims.  I was told that under the MPVI tab we print that screen for every.single.claim!?     Uhm seriously?????????????????????????????????????????? can someone...

Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
... where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at 850 GM will reject it as it...

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... they are great for quick references. P. Letellier, Warranty Administrator - Louisville, KY Tell us what you think Have a suggestion for a new Warranty Help Card? Lets talk! Request A Help Card...

Forum - 03/21/2017
... Say a customer comes in with a Check Engine Light on.  Without diagnosis, we don't know what's causing the problem.  How would you get approval before work done when you don't know what's wrong until you start working on it to diagnose? ...

Forum - 08/08/2017
... If you check EPIC on the parts tab you'll be able to double check the cost and list prices.  Whatever price you submit for, they'll pay the price you're supposed to be paid.  Does that answer your question?...

Customer Enthusiasm and Time Documentation - 02/27/2019
Hey, If you're doing something under customer enthusiasm, would that need time clock punches? 

Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Customer brought in a 2013 Silverado 2500 and has the Business Maintenace Plan. Does anyone know whats covered and what labor op to use. I would greatly appreciate the help. Thanks.

Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Type "business maintenance" in the search bar. There was an article from Feb. 2013 with all of the information.

Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
The Business plan is found on GLOBAL CONNECT: Home > Service Workbench > Reports & Tools > P&P Manuals and other Service/Parts Publications Select Business Choice Business Maintenance Plan The first page shows the information you need :)

Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
Thanks for your help I found the information I was looking for.

Admin allowance times.... Whats your process? - 06/20/2014
Ok so with all these recalls and the amount of work they are creating. What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal entry to move the...

Re: Admin allowance times.... Whats your process? - 06/22/2014
[quote] hholden: Ok so with all these recalls and the amount of work they are creating. What process do you use in your dealership to balance the add credits? Do I need to create a new job card for each .3 labor that we are claiming? Then do a journal...

Re: Admin allowance times.... Whats your process? - 06/23/2014
... comes in, it will automatically balance out. No JV needed. If you use a different system, I would seriously look into how to do something similar to that. So much easier and saves so much time....

Re: Admin allowance times.... Whats your process? - 07/01/2014
I over ride the Ro entries and credit the account I want the amount to go to in the (other amount) on the credit memo which eliminates having to make journal entries. One entry takes care of them all.

Re: Admin allowance times.... Whats your process? - 07/02/2014
We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were paying that way. ...

Re: Admin allowance times.... Whats your process? - 07/07/2014
Thanks to rreed's comment-I have tried submitting for the admin fee with the warranty and it works! What a time saver. Great tip!!!!

Re: Admin allowance times.... Whats your process? - 07/07/2014
I AGREE, GREAT TIP, I HAVE BEEN SUBMITTING THE ADMIN TIME WITH THE WARRANTY CLAIM AND IT IS SAVING TIME!!!

Re: Admin allowance times.... Whats your process? - 07/10/2014
I didn't see anything in the bulletins about admin time, can someone please fill me in on this? Thanks in advance.

Re: Admin allowance times.... Whats your process? - 07/10/2014
... advance. [/quote] It was in the GM messages in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and that's when you go in and do an adjustment to the paid claim and add...

Re: Admin allowance times.... Whats your process? - 07/10/2014
... were not requested back. With my dealership, GM has yet to ask for any parts back at all yet, so I would not be able to submit for the admin time on the first submission. So, I would wait until the parts are shipped back, then make an adjustment to the...

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... Most questions can be answered with these frequently asked questions. General Questions (10) What is jlwarranty What products/services are available View All Claims Processing Questions (5) How much does it cost Do you use our DMS Do I have to sign a...

decal labor code - 06/16/2020
... any suggestions on a labor code for this job????  or where to look to find one?  thank you for your help!!...

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Special Report Home Special Reports What to do Before, During, and After an Audit What to do Before, During, and After an Audit July 17th 2015 Warranty Administration Program I. What to do Before an audit Performing an internal “Audit Check”...

Forum - 06/01/2023
... *In the situation where a vehicle shows up with a dead battery and cannot be scanned, the vehicle would require a jump or charge. The vehicle will then require a dongle device scan for the job card write up.  The dongle devices support scanning...

Forum - 03/08/2023
... you are talking about. Looking at the warranty history I do not see the ZSET transaction to add whatever hardware you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing...

Forum - 07/19/2022
... the consumption test. You might be able to claim it if you do a repair at a later date but what if it is not consuming oil at an abnormal rate? That wouldn't be warranty.  My general rule is if you don't fix anything you can't charge GM but if you...

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... warranty challenges dealership personnel face and is committed to helping your team succeed. What is Covered? Gain control and confidence in your warranty administration with a thorough understanding of GM Service Policies & Procedures. We've completely...

Re: RENTALS ON RECALL 14113 - 05/02/2014
... down the transaction toward the bottom right there will be (in blue) "attachments" Yes or NO, if you didn't attach anything yours will say no, then you can click the word attachments and it will allow you to add a document to a pending claim. That way...

Forum - 07/27/2017
... or L83 with M5U.  If the vin you're submitting for doesn't have one of those combinations, it would definitely reject with that code.  If the VIN doesn't match up then I would call DBC for the closest operation.  If the vehicle fits the...

Brake Drum Refinishing Documentation Requirements - 04/17/2017
Hi, A long time ago there was a brake bulletin that had a worsheet to fill out regarding the before and after measurements.  I think they did away with the bulletin but not the measurement requirements.  Can anyone verify if we are supposed ...

Warranty Briefs: Attaching a Document - 06/03/2026
Just before submitting a claim in GWM, there's an opportunity to attach a file. But what needs to be attached? What can be attached? There are several potential transaction types/situations that may require the attachment of specific documentation when...