Warranty Administration Program

A complete package of GM warranty news, training, resources, and support.

Member Login

Warranty Administration Program Membership Includes:

Warranty News

  • Easy-to-understand articles
  • Answers to the latest, most pressing GM warranty topics
  • Strategies to increase warranty reimbursements
  • Tips on protecting your dealership from debits and more
  • Available online and in print

Online Warranty Resources Warranty Newsletter Get Warranty News on your mobile device
Warranty Administration Program Membership Includes:

Warranty Training

  • Short videos offer warranty tips, bulletin clarification, and step-by-step how-to's
  • To the point, practical training for all skill levels
  • Largest collection of warranty training videos
  • Learn at your own pace, on your own schedule

Online Warranty Resources Online Warranty Resources Online Warranty Resources Online Warranty Resources Online Warranty Resources Online Warranty Resources Online Warranty Resources Online Warranty Resources
Warranty Administration Program Membership Includes:

Warranty Resources

  • Warranty Operations Manual
  • Part Group to Labor Op Guide
  • Recall Summary
  • Dozens of Warranty Help Cards

Online Warranty Resources Warranty Newsletter Get Warranty News on your mobile device
Warranty Administration Program Membership Includes:

Online Warranty Community Support

  • Warranty Forum
  • Warranty Assistance Hotline
  • Warranty Quiz Competition
  • Warranty Dashboard

Online Warranty Resources Online Warranty Resources
/

The most extensive package of warranty news, training, resources, and support available.

Endorsed by General Motors and offered through:
GM Dealer Services

About the Program

jlwarranty educates service personnel to properly claim, collect, and keep every warranty dollar, according to GM Service Policies & Procedures. Stay up-to-date on pressing warranty topics, interact with other warranty professionals, enjoy complete access to the online video training library, and have all the tools and support you need for warranty administration success.

  • Warranty Newsletter
  • Online Training Videos
  • Reference Publications
  • Interactive Forum
  • Warranty Quizzes
  • Training Documents
  • Warranty Help Cards
  • And much more...

Subscribe Today And Receive The Entire Collection Of:

1.) Warranty News

The Warranty Newsletter is the heart of the Warranty Administration Program

The most updated warranty information available is delivered to your door and/or inbox each month. jlwarranty summarizes important warranty information from General Motors, combines it with our warranty claims processing experience, and puts it into easy-to-understand articles. Find answers to the latest, most pressing GM warranty topics, strategies to increase warranty reimbursements, tips on protecting your dealership from debits and more! Available online and in print.

Preview Today's Warranty News
Read Warranty News Online Read Warranty News in Print Access Warranty News on Mobile Devices
Warranty Training Videos

2.) Online Training Videos

To the point, practical training for beginners as well as seasoned professionals

jlwarranty’s Online Warranty Training Video library is a great compliment to the Warranty Administration Program. You’ll receive warranty tips, bulletin clarification, and step-by-step how-to’s on a variety of warranty topics. Invest a short amount of time previewing these quick training videos today and see for yourself the value of learning at your own pace.

Your entire team can get unlimited, 24-hour a day access! Learn more than you thought possible, administer claims faster, gain confidence, and dramatically improve your warranty administration skills.

Preview Training Videos

3.) Quick Reference Publications

Easy-to-understand, condensed warranty information

4.) Online Resources

Members get exclusive access to a resourceful online Warranty Community of dealership professionals

5.) Warranty Professionals

Join over 1,000 GM dealerships who have already taken advantage of this program

Interact with other warranty professionals across the nation to share ideas, ask questions, post comments, and more. Members of the program also report better job satisfaction from receiving the latest GM announcements, having the proper tools to succeed, and recognition for the importance of their position. The reason for this program's nationwide success is that we listen to our members. We ask for feedback on our content, what they want to learn about, what would be helpful to them, and what we can do to help them succeed.

Interact with other warranty professionals
Interact with other warranty professionals

Who Uses The Program?

  • Warranty Administrators
    91%
  • Service Managers
    51%
  • Service Advisors
    14%
  • Dealer Principals
    7%
  • Parts Managers
    3%
+
Members
+
Warranty Articles
+
Training Videos
+
Forum Posts

Customer Reviews

Our customers say it best...

I love this guide, especially to train new personnel.

Jessica - Reno, NV

I use this book often because it is so quick, easy and strait forward, thanks!

Adam - Cleveland, TN

I'm still learning a lot and this puts so much information right in one spot in front of me instead of searching P&P or other resources.

Melinda - Liverpool, NY

The Warranty Administration binder has a ton of information right at your fingertips, no more digging for information. The members area online has lots of tools that I will be taking advantage of namely the warranty hotline. I have attended one of jlwarranty's workshops and was very pleased, it was a great way to get together with other Warranty Administrators. The day the February newsletter arrived I had a claim rejecting for campaign 10332, after reading the newsletter I was able to get the claim paid right away.

Kelly - Cocoa, FL

The Warranty Administration binder has a ton of information right at your fingertips, no more digging for information. The members area online has lots of tools that I will be taking advantage of namely the warranty hotline. I have attended one of jlwarranty's workshops and was very pleased, it was a great way to get together with other Warranty Administrators. The day the February newsletter arrived I had a claim rejecting for campaign 10332, after reading the newsletter I was able to get the claim paid right away.

Kelly - Cocoa, FL

Great program with many helpful tools for Warranty Administrators. The warranty forum in the members area helped with a problem claim, excellent resource.

Kim - Central City, KY

Great program with many helpful tools for Warranty Administrators. The warranty forum in the members area helped with a problem claim, excellent resource.

Kim - Central City, KY

I love the ease of finding information in the newsletters, there's no searching through a huge binder of bulletins to track stuff down.

Mr. - Bellingham, WA

I changed jobs in February and the dealer told me your program was available for me to use. I learn something new everyday from the newsletters and forums. This program has made me a better warranty administrator and I look forward to improving for years to come.

- Plaquemine, LA

When I started working as a GM warranty admin, I was at a dealership that had J&L submitting all their claims. I attended a workshop and began learning. I moved on to another GM dealership who had never used J&L. The warranty schedule was 24+ pages long, with almost all of the claims 60+ days old. With the help of J&L, my District Rep and lots of reading Policies & Procedures, I managed to whittle the schedule to 12 pages in 6 months. I've been at the same dealership for a little over 3 years now, and it is rare when the schedule is over 4 pages long, and NEVER do I have a claim older than 30 days. I attribute this to being able to come to the J&L website daily, reading the forum, gathering information from admins all over the country. Also, the tools that are available have been an incredible help. The first time I faxed a problem claim to J&L, they reviewed it (included in the cost of membership) and faxed it back within an hour with the correct way to submit it. It was paid the NEXT DAY! My success story is simple I convinced our dealer principal that the money he spent monthly on the subscription would save him lots of money in the long run. It has been proven time and time again. Thanks J&L!

Jeannine - Continental, OH

I have worked for the same company for 10 years, when I started I had no automotive back ground. The previous warranty admin who worked in the office recommended JL warranty. I received newsletters and then attended the workshop. After 6 years at that dealership I was transferred to a smaller dealership in the group, but, I also started doing warranty for another dealership. I have used the newsletters and help cards at both my dealerships. When the transition to global started, I can honestly say I would never have gotten thru it without the web site. Is it worth the money? Absolutely.

Michelle - Schoolcraft, MI

I love the forum! It is nice to be able to talk to people that are going through the same things you are

Nicole - Liverpool, NY

You do a great job, best asset we have in the warranty side of our business!

- Santa Maria, CA

By utilizing each of the tools available, one can't help but reduce rejects, increase profits and save time

Linda - Stanton, MI

Tell us what you think

Pricing: Warranty Administration Program

The most extensive package of warranty information, training, and support available.

  • Warranty Training Videos
  • Warranty Newsletter
  • Warranty Forum
  • Warranty Help Cards
  • Warranty Publications
  • And Much More
Simple Pricing
$69/moConveniently debited from your dealer account

You May Also Like These Warranty Solutions: