jlwarranty

Warranty Administration Program

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Newsletter

The Warranty Newsletter is the heart of the Warranty Administration Program. The most updated warranty information available is delivered to your door and/or inbox each month.

Printed Publications

To make your job more efficient, we have developed a variety of warranty publications to aid in referencing commonly used Global warranty information. .
View all printed publications

Online Community

Exclusive access to a resourceful online Warranty Community of dealership professionals. Including: forums, newsletter archives, quiz competition, and more.
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The most extensive package of warranty information, training, and support available. The Warranty Administration Program educates service personnel to properly claim, collect, and keep every warranty dollar, according to GM Service Policies & Procedures. Dealerships often feel overwhelmed with information from the manufacturer and unfortunately, a lot of it goes unnoticed or doesn't get to the right individuals. This program takes all of that important information, combines it with our warranty claims processing experience and summarizes it into easy-to-understand newsletters, publications and warranty tools.

Quick benefits of subscribing...
• Stay up-to-date on pressing warranty topics
• Receive summarized information on new or updated policies
• Enjoy quick warranty tips for improved claims coding

Many members state that...
• They feel the program provides a good return on investment
• They have reduced rejected claims, increased profits and saved time
• They love interacting with other warranty administrators online.

Members of the program also report better job satisfaction from receiving the latest factory announcements, having the proper tools to succeed, and recognition for the importance of their position. The reason for this program's nationwide success is that we listen to our members. We ask for feedback on articles, what they want to read about, what would be helpful to them, and what we can do to help them succeed.


Reviews
What Our Members Are Saying

Overall, are you satisfied with your Warranty Administration Program membership? - 100% YES

"Yes, It helps me to be a better warranty clerk."
Teresa Wilkins – Chesapeake, VA

"With every change in claim submission, you are a must."
Rita Barger – Canyon, TX

"I can find answers here that can't be found elsewhere."
Mary Ann Moody – Virden, IL

Do you feel the Warranty Administration Program is worth the cost? - 99% YES

"Absolutely worth the money!"
Jean Setser – Continental, OH

"This is the best $$$ we spend every month!"
Jody Barnett – Yukon, OK

"Believe me, you will not waste your money... very valuable to warranty administrators."
Norma Pennington – Coeburn, VA

Would you recommend this program to other dealers? - 100% YES

"I don't understand why everyone doesn't take advantage of it."
Jody Barnett – Yukon, OK

"Absolutely! I want to go to another class!"
Sue Hobby – Sylvester, GA

"jlwarranty is the BEST resource for learning GM warranty that I have found anywhere."
Lisa Norris – Hope, AR

Additional Comments:

"You supply us insight that simply cannot be derived from reading the policy and procedure manuals. The selected topics are always current and pertinent with an eye toward protecting the dealer."
Steve - Director of Parts and Service
South River, NJ

"In all honesty - J&L newsletters are the best in the industry. Due to your articles, we have recouped thousands that were being left on the table."
Guss - Service Manager
Whittier, CA

"You have helped build my confidence in handling this job, increased my warranty submissions, and decreased my returns (I am below zone and national % levels). Because of your guidelines and suggestions, my warranty schedule is clean, our cash flow has increased . . . you have a professional, caring, and supportive staff."
Beth - Warranty Administrator
Mansfield, LA

"You've helped our business by reducing our reject rate and helping increase cash flow. You supply prompt inside information to give us an edge on changes coming from the manufacturer's corporate level."
Larry - Service Director
Rolling Brook, IL

"I am already excited about the benefit for next month! Your tools are so helpful."
Laura - Warranty Administrator
Chicago, IL


Pricing

$69/month: Your dealer account will conveniently be debited $69 each month for as long as you want the program. You may cancel at any time.

If we can offer all of the warranty tools and support you need to help make warranty in your service department run more efficiently with less frustration, can you think of any reason why we shouldn't start your subscription today?

Keep in mind:
• Just one tip from our newsletter can save you thousands of dollars!
• Just one call to our warranty hotline can relieve your frustrations!
• Just one use of our simplified warranty publications can save you valuable time


Frequently Asked Questions
Call 800.852.6298

Login Questions

Q: Why should I login to the Warranty Community?
A:
In addition to printed material, the Warranty Administration Program offers a variety of online benefits to maximize your membership to the fullest potential. Once members login they have exclusive access to newsletter articles and archives, video training, warranty forum, quiz competition, quick lookup tools, training documents, and more.

Q: Can I get a real person to help me login to the Warranty Community?
A:
We can do that! For assistance, call 1.800.852.6298 or try our live assistant help feature.

Q: I do not have a username or password to login with, how do I get them?
A:
New Customers: If you are a new customer, you should have received an invitation email from jlwarranty with a link to the registration page. Once there, you will create your own username and password. If you never received the email, call jlwarranty for assistance.
Current Customers: If your dealership is already a paid subscriber but you do not have a username/password, call jlwarranty at 800.852.6298 to receive an invitation email again. Once you have the invitation link, fill out the registration form and you should be good to go. If you have any questions or problems, call jlwarranty.

Q: I forgot my username, what do I do?
A:
First step… guess. If you get it wrong, a link will appear guiding you to the "I Forgot My Username" page. Once there, fill out the form and an email will be sent to the address on record with your username. If you have any problems, call jlwarranty.

Q: I forgot my password, what do I do?
A:
First step… guess. If you get it wrong, a link will appear guiding you to the "I Forgot My Password" page. Once there, fill out the form and an email will be sent to the address on record with a temporary password. Once you log in, you can then change your password to something easier to remember. If you have any problems, call jlwarranty.

Q: Is there a specific format to use for the username and password?
A:
The username you create must be at least 4 characters long and is not case sensitive. You can choose any username that you want, as long as someone else hasn't already chosen it. The password you create is case sensitive. Passwords have to be at least 6 characters long, and it is recommended to have a mix of letters and numbers. Basically, you want something secure enough that someone won't guess it, but not so hard that you forget it.

Q: How do I change my username?
A:
We handle this on a case by case basis. If you need your username changed, call jlwarranty.

Q: How do I change my password?
A:
Once you login, go to the "My Account" page under "Main" in the menu. Click "Edit Account Information", input your old password and then the new password in the appropriate fields within the form.

Q: Can I share my username and password with others within my dealership?
A:
No. However there is good news; everyone within your dealership can have their own username! This is nice because it allows each person to have their own quiz scores, forum posts, and any new features that we add along the way. Why should you suffer just because the first person who took the quiz this month got a D?

Q: Can I share my username and password with other dealerships?
A:
No. You pay good money for all of the benefits, why would you give it away? And besides, violations will result in termination of your online account.


Pricing Questions

Q - How much does the Warranty Administration Program cost?
A
- Investment is only $69/month conveniently be debited from your dealer account each month for as long as you want the program. You may cancel at any time.

Q - Are there any discounts available?
A
- Yes, once you become a member of the Warranty Administration Program, you are eligible to receive 10% off additional publications, $50 off Claims Cleanup Services, and $50 off Repair Order Reviews!


General Questions

Q - How do I cancel my subscription to the Warranty Administration Program?
A
- You many cancel your membership at anytime by calling 1.800.852.6298.

Q - Are there updates available during my subscription?
A
- The newsletter is provided every month, additional publications are updated annually or when major updates are necessary.

Q - Why do I need the Warranty Administration Program?
A
- This program is the most extensive package of up-to-date, accurate warranty information, training, and support available! It educates dealership personnel to properly claim, collect, and keep every warranty dollar due, according to factory policies and procedures. Dealerships often feel overwhelmed with information from the manufacturer and unfortunately, a lot of it goes unnoticed or doesn't get to the right individuals. This program takes all of that important information, combines it with our warranty claims processing experience and summarizes it into easy to understand newsletters, publications and warranty tools.

Q - What do I get with my subscription?
A
- Once you sign up for the program you will receive the current month's Warranty Newsletter along with all of the other benefits. The benefits include: Warranty Operations Manual, Part Group to Labor Operation Guide, Labor Operaton Add-on Guide, Recall Summary, Top Warranty Tips of the year, Quick Reference Warranty Help Cards, Special Reports, as well as access to our Warranty Assistance Hotline, Saving & Discounts, Private Members Only Website and a binder to keep all of this material in one convenient location.

Q - Who should be using the Warranty Administration Program within my dealership?
A
- The Warranty Administration Program is valuable to a wide range of automotive professionals: Warranty Administrators, Service Managers, Dealer Principals, Service Consultants, Parts Manager, Fixed Ops Directors, Body Shop Managers, Office Managers, and Technicians.

Q - What is the relationship between jlwarranty and GM Dealer Services?
A
- In 2003, GM Dealer Equipment and Services approved and endorsed our Warranty Administration Program to be offered direct to GM dealerships through the GMDE program. jlwarranty creates all of the tools and publication for the program and GMDE endorses it. jlwarranty remains a third party to GM and GM dealerships. We are not owned or influenced by GM or GM Dealer Equipment and Services.

For any other questions, call 1.800.852.6298 for assistance.


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