Q - What time of day is the workshop?
A - All workshops begin at 8:30a.m. and end at 4:30p.m.

Q - Is lunch provided?
A - Lunch is included.

Q - What should I wear?
A - Be comfortable, casual wear is appropriate and a light jacket or sweater is recommended - some meeting rooms tend to be cool.

Q - Once I am registered, what should I do next?
A - Once you register you can expect a confirmation letter that will explain any details with the training location, items to bring, etc.

Q - Can I register on-site?
A - No, on-site registration is discouraged because of limited seating and training material that is determined based upon pre-enrollment.

Q - What is the cancellation policy?
A - Payment is forfeited if student cancels less than two weeks before the workshop, without rescheduling or sending a substitute to participate in their place. Payment can be applied to a rescheduled workshop, or to substitute's tuition. Please notify jlwarranty immediately if a substitute student will attend in place of a registered individual. A participant who fails to show up for the workshop will forfeit the full tuition fee.

Q - I have warranty experience. Why would I need more?
A - At jlwarranty's Warranty Workshops, attendees learn from experienced warranty professionals who have trained thousands of dealership personnel. You'll not only see what trends are occurring, but you'll improve your own ability to properly code warranty claims and submit according to factory policies.

Q - We train our personnel in-house using co-workers, why would I travel to get training?
A - You'll find definite advantages to off-site training and being away from the daily distractions of a busy office. The interactive format and smaller class sizes ensure attendees will learn in a single workshop what could take months to learn on the job. jlwarranty's workshops provide personal attention and one-on-one guidance.

Q - We don't have time to send staff away for training. They have software and instruction manuals...can't they figure it out by themselves?
A - We point out the main issues you need to know about in an easy to understand format, far beyond what you'd get in a manual alone. These issues could take your staff months to learn on their own through countless trials and errors.

Q - We have been processing warranty claims correctly for years, do we still need training?
A - GM continually updates and changes policy. There is always something new to learn and for those who are well experienced, this workshop offers reassurance to those who may question their own processes.

Q - Sure, the information learned will help for a while... is there any further support?
A - Another great aspect of jlwarranty's warranty training is that every attendee receives a comprehensive manual as well as a variety of helpful warranty publication and tools to enable attendees to apply the principles learned well after the workshop. Attendees receive a complimentary trial subscription to our Warranty Administration Program offering monthly support after training. The program includes a warranty newsletter and a variety of other helpful warranty manuals and reference cards that are delivered to the dealership each month.

Q - It sounds great, but it would be too costly - both in terms of time and money - to send the number of staff that I would need to.
A - That's exactly why we offer a customized In-dealership Warranty Training option. Participants will not only save the travel expense for off-site training, but also minimize time away from the job and get training that addresses their specific needs.

We'd be happy to personally address any questions or concerns you might have about jlwarranty training and how it will help your dealership. Please feel free to call us at any time at 800-852-6298. For any other questions call 1.800.852.6298 and a Customer Service Representative will assist you.

Many attendees state that...

- They learned more than enough to pay for the workshop!
- The manual alone is worth the cost of the workshop!
- They wish they brought the entire service department!
- The on-going assistance after the workshop is priceless!

With all the information taught in a one day class, you would think it would be boring or maybe to much to understand, but that's not the case. She made the entire day a fun learning experience. I have read the GM P&P manual front to back and when I was done, I didn't feel like I understood a whole lot. After attending the class, I understand so much more! Now if I have a question about something, I can refer to my notebook (received at the class) and quickly find the answer. I learned about all the ways to claim extra hours on RO's, my boss was impressed! She sat down and had lunch with us and was such a friendly enjoyable person you forgot that you were at a class and not out to lunch with a group of friends. I would recommend your workshops to anyone who is just starting out in warranty. Thanks again to Chris for the great workshop!
Heather Love
Carr Auto Group

"I was pleased at the amount of warranty knowledge I gained, even after 32 years in dealerships."
Tommy – Service Manager

"The class was well-executed and provided real world information I can bring back and apply to my dealership. The information I learned will help me communicate with my warranty administrator. Thanks for a great class!
Chris Childers - Key Cadillac
Minneapolis, MN Workshop

"I resisted attending the workshop again because I attended it 12 years ago. What can jlwarranty teach me after all these years? Well, the workshop taught me enough that I was able to reopen RO's and get more back than the workshop even cost."
Debbie – Warranty Administrator

"I have only been doing warranty for about 7 months and I have learned more in 1 day than I have in the last 7 months!"
Tonya – Service Manager

"I attend jlwarranty's workshop every year, instructor is very good; obvious experience in the field."
Janet – Warranty Administrator

Gary from Chicago – Service Manager – Great workshop, especially with the recent change to Global.  Would attend again in 1 year!

Heather from Dallas – Controller  - Our dealership has used this service before and we always learn something new every session.

Steve from Dallas  – Service Manager – Everything was great and it was a big help on Global.

Lana  from Garland TX– Warranty Admin -  Very informative about new global system.  Lots of questions and good answers.

1-day price: $395 for each attendee (Regularly $449) Conveniently billed to your dealer account.

Included in the price is lunch, a comprehensive manual and a complimentary issue of our warranty newsletter. Lodging, other meals, and travel not included. Please submit payment prior to attending.

If you would prefer to register by phone, call 800.852.6298.

We continually educate service personnel with our Warranty Administration Program. The most extensive package of warranty information, training, and support available. Stay up-to-date on ever changing warranty topics, interact with other warranty professionals, watch training videos, and have all the tools and support you need for warranty administration success. All attendees receive a 2-month free subscription which includes: • Monthly Newsletter
• Online Video Training Library
• Interactive Forum
• Reference Publications
• Warranty Quiz Competition
• And Much More

A complete Warranty Administration Manual that provides common warranty topics from basic to advanced, including a section of quick references, and helpful warranty publications.