It’s March! Long, cold winter days are in the past; warmer temps and spring sunshine is just around the corner.
Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route those that...
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Cadillac U-Courtesy Transportation Program
Cadillac dealerships may create a Used Courtesy fleet that may consist of used qualified Cadillac, Buick, GMC or Chevrolet vehicles. The program provides Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate in the Cadillac U-Courtesy Program, the dealer must...
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95/5
The goal of 95/5 is to complete at least 95% of warranty repairs (ZREG and ZFAT Transaction Types) within 5 calendar days. Dealers who can achieve or come close to the 95% metric are rewarded with higher OLH empowerment, if their training percentages are within...
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Pre-Repair Authorization (PRA)
The PRA process uses the Certified Service Mobile Toolbox (CSMT) App to submit an authorization request prior to replacing any of the components listed in Bulletin 18-NA-306. The dealer uses the App to submit details and photos of the customer concern for review. Once the...
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Product Field Action Working Capital Assistance Program
The Working Capital Assistance Program was announced in October 2016 as a means of providing financial support to dealers for used GM vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available.
In the...
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Field Action Vehicle Status Change Form (CAM03)
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change...
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Authorization to Perform Repairs - Customer Signature
Every policy and warranty job card requires a customer signature authorizing the dealer to perform the requested service/repairs. The customer signature under the Authorization to Perform Repair Statement on the job card must be obtained at initial write up and prior to repairs being performed.
In...
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OptiKleen
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up to 2 quarts....
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Bulletin 24-NA-054
Information on No Heated Seats or Heated Steering Wheel During Remote Start
A new bulletin came out March 15th, 2024. Unlike most bulletins that provide helpful information for the technician in the repair process, this bulletin has information about a concern some customers have that is...
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GM Warranty Tips
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add...
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Midtronics GR8
Effective October 1, 2024, the GR8 will no longer be approved equipment for testing batteries under warranty. Only a DCA or DCBS battery test result of “battery is bad” along with the respective warranty code will support warranty replacement of a battery. Bulletin 20-NA-132 ...
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Warranty Code
The warranty code on the printed battery test result slip is decodable by GM and captures critical information on batteries that require replacement. The complete code (no dashes or spaces) must be entered with the warranty transaction in the “Battery Tester Code” field of the...
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Private Battery Promotion
Certified Service Private Battery offer launched on March 1, 2024 and runs through June 30, 2024. The promo offers owners of vehicles receiving certain battery alerts $20 off an ACDelco Silver or Gold Battery replacement when purchased and installed at a participating GM dealership. Submit...
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Midtronics GR8 Battery Tester
GM has extended the use of the EL-50313 Midtronics Battery Tester/Charger for battery charging and diagnosing 12V batteries under warranty to the end of September 2024. Beginning October 1, 2024, the EL-50313 Midtronics GR8 will no longer be acceptable equipment for warranty transactions. GCUS-9-15506 ...
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SAVI Dongle Warranty Process
GM SAVI dongles come with a two-year warranty. Techline Customer Support Center will validate if the unit is defective by going through testing with the user, and if defective, will facilitate a replacement. If the dongle falls within the warranty time range, GMDE will ship...
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Parts Price Change
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821 ...
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Included Maintenance
Maintenance Program reimbursement rates for specific vehicles increased effective with job cards opened on or after February 1, 2024. The program provides one included maintenance visit within the first 12 months of vehicle ownership. (The Corvette receives one visit in 24 months of ownership). The...
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Customer Authorization Unavailable
If the service agent is unable to obtain an acceptable customer authorization to perform repair, service management must state the reason and sign on the authorization line on the job card prior to any repairs being performed. Service management approval (explanation, date, time, and signature/initials)...
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Battery Transaction Requirements
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Warranty Briefs: Warranty Battery Replacements
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Maintenance Programs
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Goodwill Tools
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Technician Accounting of Labor Time
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Sublet Repairs
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Electronic Exchange
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Cross-line Warranty
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Warranty Columns
There’s a lot of steps to get to an accepted warranty transaction. Every repair, whether it is customer pay or warranty begins with the customer check in process, where the customer is greeted and directed to an available advisor in preparation for consulting.
The service advisor...
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More From Warranty 101
Policy Evaluation Tool
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts, and net item expenses must be calculated...
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GM Approvals
The majority of dealer submitted claims can be processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply with Service Policies and Procedures. There...
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GM Authorization
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment. Remember, if...
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Process and Time Management
Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats.
For those responsible for warranty administration, pinning down service...
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Service Management Approval Requirements
There are four elements of a service management authorization:
Signature or initials
Date
Time
Explanation
Some situations require a separate authorization. A missing customer signature, add on repair, and warranty on a stock vehicle all require their own unique authorization. For example, if you have a job card that is...
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Car Bravo
In September 2023, GM announced that GMPP claims were no longer accepted through the Global Warranty Management System, previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim.
Warranty claims for repairs performed on...
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Authorization Code G and SAVI
Dealers that have achieved SAVI scan utilization above 98% have earned the ability to self-authorize transactions that have rejected with error message 872: Dongle vehicle data is required for this transaction and not received.
Those dealers received notification in early October that they are empowered to...
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Most Common Audit Deviations
Dealers that recently received an Electronic Dealer Audit from GM Audit Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies, Procedures, and GWM tile.
The document focuses...
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The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web calibration, inspect for obvious oil leaks, and perform...
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More Technical Notes
Midtronics Diagnostic Charger DCA-8000P
The DCA-8000P is now an approved battery warranty tool in the GM Dealer Equipment and Tool Program. The DCA will provide a battery test decision in as little as 5 minutes, saving valuable shop time. The tool provides a warranty code on the printout for...
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ASE Study Guides
To assist technicians in preparing for their ASE Certifications, GM Service Technical College has added ASE Study Guides to the Center of Learning. Each guide is located on the catalog pages for the associated ASE Certifications. ...
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Bulletin 17-NA-052
The latest release of Bulletin 17-NA-052 address the updated position of GM on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed. Refinishing may be performed as customer pay following normal refinishing procedures in SI. The bulletin addresses...
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BrightDrop
Effective March 1, 2024, BrightDrop Service and Parts Policies and Procedures documents have been integrated into both the Service P&P and Parts P&P documents. Language has been added clarifying that cross-line warranty repairs are only allowed on BrightDrop vehicles in the event of an emergency...
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Fluids
Parts that are returned to the WPC must be drained of all fluids. Parts containing or soaked by fluids such as fuel, engine oil or transmission fluid must be thoroughly drained, wiped clean, and appropriately packaged and shipped. Parts received at the WPC containing fluids...
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HazMat
When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt and Hybrid), paint, adhesives, solvents, and hazardous waste. Reference 99-00-89-019...
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CarBravo
All GM dealers are authorized to perform qualifying warranty repairs on CarBravo vehicles. Warranty claims are submitted through GWM. The CarBravo Warranty Administration Guide is available at CarBravo HQ on GlobalConnect. ...
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Chevrolet Blazer EV
Electric Vehicles (EV’s) contain a significant number of electronic modules that may require software updates. These updates are important to not only correct issues but also enhance vehicle functions. If a customer owned 2024 Chevrolet Blazer EV is brought in for services, it is recommended...
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GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two million drivers already have...
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More Industry News
Loss of Brake Assist
The National Highway Traffic Safety Administration has opened a preliminary evaluation to investigate claims related to loss of brake assist for 3,322 Cadillac Lyriq electric vehicles. NHSTA said it received reports of a hard brake pedal, followed by a Brake System Failure message at start...
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Cruise
GM’s autonomous driving startup, Cruise, plans to reintroduce a small fleet of human-driven vehicles in some cities, starting with Phoenix. Cruise is resuming manual driving to create maps and gather road information in select cities, beginning with Phoenix. The work is done using human driven...
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Buick
The Buick lineup, powered by internal combustion engines, shares aesthetic elements drawn from the Wildcat, the electric vehicle concept. The design emphasizes sculptural lines, check mark shaped headlights and a low-mounted trapezoidal grille. The updates inspired Buick’s first new tag line since 2008, "Exceptional by...
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Federal Funding
GM has been awarded $26 million in federal funding to develop medium-duty trucks powered by hydrogen fuel cells. The five-year project is funded through the US Department of Energy’s SuperTruck 3 program. GM will work with Southern Co., an electric and gas utility company to...
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Parts and Accessories
The initiative put into place last summer has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four...
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Blazer EV
GM resumed sales of the 2024 Chevrolet Blazer EV in early March, more than two months after the stop sale to correct a software quality problem. The midsize electric crossover’s price has been cut by at least 9%, with all three versions below $50,000 with...
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Plug In Hybrids
GM has plans to reintroduce the plug-in hybrid technology in select vehicles in North America. Plug in hybrids are propelled by both an electric motor and a gasoline engine for backup. Dealers are asking GM to consider plug in hybrids to alleviate consumer range anxiety...
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Frigid Weather and an EV
Freezing weather highlights an electric vehicle pain point, it can deplete the EV battery and slow charging times. Also, the US doesn’t have enough public chargers to give drivers confidence in finding a station when they need it. On average EVs lose about 30% of...
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Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration is now updated and available for all 2012...
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More Recall Updates
May 2024 Recall Update
Customer Satisfaction Recall N232415060-01 Block Main Oil Gallery Hot Core Pin Casting Defect: The recall bulletin has been revised to update the warranty information. Certain 2023 Chevrolet Colorado, Silverado 1500, and GMC Sierra 1500 vehicles equipped with a 4 cylinder, 2.7L, gas engine are included...
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April 2024 Recall Update
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent status of DTC P0521. A...
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March 2024 Recall Update
Safety Recall N222364860-01 Driver Front Air Bag Inflator May Rupture: The recall bulletin has been updated to include a revised service procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL...
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February 2024 Recall Update
Customer Satisfaction Recall N232422680 Moonroof Glass Primer: The recall bulletin addresses a condition in which the moonroof glass was produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain 2024 Buick Enclave and 2023 Chevrolet Traverse vehicles equipped...
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January 2024 Recall Update
Customer Satisfaction Recall N222371151-12 Heated Steering Wheel Replacement Retrofit: The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population.
Safety Recall N232413120-01 Driver Front Airbag Inflator May Rupture: The recall bulletin has updated to include additional vehicles in...
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December 2023 Recall Update
Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed to replace the trailering label in certain 2024 Chevrolet Silverado 2500HD/3500HD...
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November 2023 Recall Update
Customer Satisfaction Recall N222388570-01 Outside Rear View Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles.
Customer Satisfaction Recall N222392960-04 Super Cruise and Surround Vision System Activation:...
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October 2023 Recall Update
Customer Satisfaction Recall N222375790-07 Park Assist Retrofit: The recall bulletin has been updated to provide warranty information table improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and...
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Error 919: Vehicle Evaluation Criteria is not compatible with this labor code X: This error code presented itself on a maintenance program service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2-...
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More Reject of the Month
Reject of the Month - May 2024
Error 872: Dongle vehicle data is required for this transaction and not received.
All 2010 and newer vehicles, excluding medium duty trucks, Chevrolet City Express and BrightDrop vehicles, that enter the service lane, and result in a warranty claim submission, require use of a dongle device...
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Reject of the Month - April 2024
Over the course of Q1 2024, many dealers received an Electronic Dealer Audit. The EDA process involves the selection of 10-15 job cards for review. The job card selection is trend focused, meaning specific job cards are selected for the review based on a specific...
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Reject of the Month - March 2024
Error 834: Repair Performed Prior to Start of Warranty
A new 2024 Cadillac Lyriq was delivered to the dealership in January with the accessory bag missing from the interior of the vehicle.
The dealership opened a job card with documentation supporting the missing components and the appropriate...
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Reject of the Month - February 2024
Error 804: Invalid transaction type. Repair covered under vehicle warranty.
Error 229: Repeat repair. Labor code 4050960 on job card 12345 is related to labor code 4050960.
Error 21: Service agent exceeded the allowed amount for ZPTI transaction type
The owner of a 2018 Chevrolet Traverse with 65,463 miles...
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Reject of the Month - January 2024
Error 872: Dongle vehicle data is required for this transaction and not received
Error 021: Service Agent exceeded the allowed amount for ZPTI transaction type
The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The...
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Reject of the Month - December 2023
Error 27: Towing amount exceeds the maximum allowed for the Service Agent
A 2024 Cadillac LYRIQ was towed to “JL Cadillac” due to a no start condition, with the resolution ultimately being a buyback. Unfortunately, the dealership was not equipped with the necessary EV equipment for...
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Reject of the Month - November 2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774.
A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there was a paint defect underneath.
The technician...
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Reject of the Month - October 2023
Error 857: SPS events not found for all modules related to Field Action.
A dealer performed Recall N222375791: Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor.
The latest version of the recall bulletin, released...
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