About jlwarranty
Established 1977
jlwarranty was founded in 1977 to educate and assist dealers in the area of warranty claims reimbursement. It was observed that many dealers were missing several thousands of dollars from the manufacturers for repair work performed on vehicles under factory warranty.
In response, jlwarranty developed a range of warranty related products and services to help facilitate the payment of warranty claims between the dealership and manufacturers. Dealers looking for the latest warranty news and tips, effective warranty training, or a complete warranty claims processing service can rely on jlwarranty for the solution.
Our Customers
jlwarranty is a customer-driven company. We are proud to say that our thorough knowledge of factory warranty administration is what keeps our customers satisfied. Our customers span a wide range in the automobile industry, from small auto dealerships to mega-dealers, auto auctions, dealer associations, and manufacturers who rely on us for our warranty knowledge.
• New vehicle dealerships
• Pre-owned vehicle dealerships
• Twenty Groups
• Dealer Associations
• Fleet Companies
• Service Contract Companies
• Auto Auctions
• Manufacturers
Our History
- [1977] J&L Services Inc (jlwarranty) was founded in 1977.
- [1977] Warranty Claims Processing Service developed
- [1986] Warranty Consulting services developed
- [1989] Warranty Information Newsletter developed
- Volkswagen Interface - J&L Warranty Pros has provided expert witness testimony on the manufacturer’s behalf for cases of dealership warranty fraud and a separate case for the reduction of import duties based on warranty expenditures.
- [1993] Official Warranty Guide developed
- [1994] GM Warranty Administration Workshops held throughout U.S.
- [1997] Chrysler Interface - J&L Warranty Pros provided trainers to Chrysler Corporation for warranty workshops within the USA. Chrysler appreciates the feedback that J&L’s warranty claims processors give them and has utilized J&L personnel to staff the Chrysler Warranty Hotline in Centerline, Michigan.
- [1998] J&L Services Inc. begins doing business as J&L Warranty Pros
- [1998] Mercedes-Benz USA Interface - J&L Warranty Pros has developed both fundamental and advanced warranty training for MBUSA. J&L’s responsibilities included the production of all warranty training materials, training instructors and the successful implementation of all warranty training courses.
- Ford Motor Company Interface - J&L developed Compliance Action Teams (CAT) as presently used by Ford Motor Company. The consulting focuses on high expense dealerships. By working in their dealerships for 6-12 weeks, warranty waste reductions of 15-20% are possible. The cost of the intervention is born by the dealership, unless they want to incur a full factory audit.
- [1999] The Warranty Information Newsletter evolves into a complete Warranty Success Program and is complemented with Recall Summary, Warranty Help Cards, Part Group to Labour Operation Guide, Warranty Field Manual, Loaner Car Log, and many other resources.
- [2000] Jay Weaver becomes President of J&L Warranty Pros.
- [2000] J&L Warranty Pros processes German P-Chassis claims directly for General Motors.
- [2000] J&L Warranty Pros was the preferred claims administration provider assisting many dealers with their warranty operations when the Oldsmobile franchise closed.
- [2001] jlwarranty.com launched.
- [2002] J&L Warranty Pros becomes an ESOP company.
- [2003] Sham Dowker becomes President of J&L Warranty Pros.
- [2003] Warranty Administrators Club of Mid-Michigan developed.
- [2003] J&L Warranty Pros attains endorsement from GM Dealer Equipment & Services to provide a Certified Warranty Claims Processing service and Warranty Administration Program offered direct to the dealer.
- [2004] NADA Conference Seminar: J&L Warranty Pros presents warranty seminar for National Auto Dealers Association conference.
- [2004] North American Warranty Audit Conference - J&L Warranty Pros has been a key note speaker and co-sponsor of the conference. It is an opportunity for all manufacturers to come together to review current warranty trends, share best practices, and discuss how to reduce excess warranty expense.
- [2005] jlscan.com launched.
- [2006] J&L Warranty Pros presents warranty seminar for Dealer 20 group
- [2009] Smart phone apps developed.
- [2010] New logo introduced and alteration of company name to jlwarranty
- [2010] Online Warranty Training developed
- [2010] Global Warranty Management system launched
Furthering Our Reach
jlwarranty is an educational based, warranty success oriented company, recognized throughout the United States and Canada as a leading expert on manufacturer's warranty. jlwarranty works closely with new vehicle dealerships, twenty groups, dealership associations, and has strong relationships with many automotive manufacturers.
Since 1977, jlwarranty has been the industry leader in the development, production, and support of warranty tools and training for the dealership environment. jlwarranty's primary business focus is to provide high quality warranty products and services to the automotive industry, primarily franchised dealers.
Employee Owned
jlwarranty is proud to be an ESOP company. We believe employee ownership is a key factor in encouraging better job performance which in turn results in higher levels of customer satisfaction. Employee ownership works at jlwarranty because employees see how their actions directly contribute to both the company's success as well as their own.
Career Opportunities
jlwarranty is always looking for individuals who can contribute their talents to our dedicated team. Because warranty is the heart and sole of our business, we employ some of the best warranty professionals in the industry. If you would like to join this organization please contact us today!
Contact information
- Email: Human Resources
- Phone: 800.852.6298
P: 800.852.6298
F: 800.909.5678
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