jlwarranty provides a unique warranty manager website for each of our customers. This site is used to upload warranty claims and obtain information such as technician times, core and part scrapping reports, job card tracking, special announcements, transaction summaries, and more.

The Dealership's Role

Teamwork is defined as a cooperative effort by a group or team… jlwarranty strives to be an integral member of your dealership team, for excellence in your warranty operations!

Utilizing jlwarranty to process your warranty claims relieves service personnel from being solely responsible for warranty, allowing them to focus more on service and increasing retail sales. However, the service team must still be up to date and knowledgeable of GM Service Policies & Procedures. The team must also be responsive and willing to address claim issues as jlwarranty brings them to their attention; authorizing add on repairs, providing before and after alignment specs, and documenting a five digit damage code on the delivery receipt, for example.

In order for jlwarranty to help ensure that the dealership's warranty claims are compliant and accurate, the dealership may be requested to supply additional documentation, authorization or information to support the repairs performed. Teamwork is critical in these situations to get the information processed and the claim submitted in a timely manner.

Service consultants, technicians, warranty administrators, service managers and various other service personnel all play a vital role in a dealership's warranty operations. An honest effort from each team member is essential for success. An accurate customer concern statement during the write up interview, a descriptive cause of failure and correction statement, appropriate authorizations and signatures, and warranty labour coding that best suits the repair performed are just a few of the tasks that must be completed to ensure claim accuracy and success.

Problems are inevitable with a team that does not work as a cohesive unit. Claims go uncollected, get tied up in receivables, and are not compliant, which may lead to costly chargebacks. With jlwarranty on your team, enjoy timely claims processing, help with claims compliancy and more control than ever before.

jlwarranty's Role

Since we do not lock our customers into a binding contract, we provide the following promise to define our commitment to our customers.

• Collect every warranty dollar from the manufacturer for repair work performed on vehicles.
• Process your claims as quickly as possible, efficiently and effectively the first time, every time.
• We help you follow GM Service Policies & Procedures to minimize potential debits.
• Keep you notified of all warranty concerns.
• Supply experienced warranty professionals that you can depend on.
• Reduce the number of rejected claims.
• Reconcile your schedule regularly to reduce over-age claims.
• Keep warranty receivables current.
• Keep all information confidential.

How jlwarranty's warranty claims processing service can impact dealership personnel

Dealership personnel will notice an improvement in warranty operations with jlwarranty's service. Following are some examples of what may be expected:

How Dealer Size Can Effect Warranty Operations

Dealership size has a significant impact on how warranty claims are administered. Here is an overview of how our service can impact a dealer struggling with warranty based on its size. Select your approximate dealership size:

Small dealerships: Some dealerships are not large enough to devote an employee's full efforts to warranty administration. Often times, the person responsible for warranty is also responsible for several other job functions. This makes it difficult for them to keep up with all the changes regarding GM Service Policies & Procedures. Consequently, valuable warranty dollars go uncollected, get tied up in receivables, or are not compliant, which may lead to a costly chargebacks.
Who is applying labour operations and managing the warranty administration in your dealership? Is it the service advisors, office manager, or even the service manager?

Medium dealerships: Average size dealerships usually have a designated warranty administrator, but the problem lies with training and retaining this individual. With a high turnover rate, dealerships can easily find themselves getting behind on warranty claims payment or triggering high expense areas from processing claims by inexperienced warranty administrators. Stop spending money on training and losing employees.
jlwarranty's solution: If finding, hiring, and training qualified warranty administrators is a problem, outsourcing warranty claims to jlwarranty is a sensible solution. If this service can lower your warranty administration costs, collect every warranty dollar you are entitled to, and help you with claims compliance, can you think of any reason not to give it a try?

Large dealerships/auto groups/multi-franchise/fleets: High volume dealerships require multiple personnel to properly handle warranty administration. Multiple personnel equals multiple salaries, benefits, and training expenses.

jlwarranty's solution: Centralize and consolidate the entire warranty process by utilizing jlwarranty to process warranty claims for all stores and franchises. Dealerships can expect warranty operations to become streamlined, compliant, and profitable. We can usually streamline processes enough to reduce staffing, thus reducing overall warranty administration costs.

We've received countless testimonials from customers who have successfully switched from in-house warranty processing to our service. Here is what a few of them have to say.

• "There are a lot of changes on warranty claims and jlwarranty is up to date on all of these. Your services have brought in a lot of revenue."
• "jlwarranty catches all necessary requirements needed, authorizations, signatures, receipts, etc. We don't have to worry we missed something."
• "Your service helps us collect as much as possible in GM warranty. Before we started using jlwarranty we were a year behind in claims and a total mess."
• "Because of your system my warranty coding time has dropped by at least one third or more not to mention less rejects and ease of use."

Our oldest ongoing customer started in 1990… that's 20 years ago!

Reference list available upon request. Call 800.852.6298

Our low rate saves you money as volume fluctuates, which provides payroll flexibility by turning your fixed operation expense into a low variable expense.

Investing in jlwarranty's Warranty Claims Processing Service is like getting a bonus added to your dealership's bottom line. The service often pays for itself by collecting warranty dollars that may have previously been going unclaimed, tied up in receivables, or rejected. We even clean up your overaged claims. Not to mention, there are no costly wages, benefits, or training to pay for an in-house warranty administrator.

• We process your warranty claims at a low, fixed rate
• No start up fee
• There are no contracts to sign
• Service can be utilized for as long or short of time as needed

If we can lower your warranty administration costs, collect every warranty dollar you are entitled to, and help you with claims compliance, can you think of any reason not to get started?

Temporary Warranty Claims Processing Option
We understand that situations arise when a dealer's warranty administrator goes on vacation, becomes ill, takes family leave, retires, or simply quits. This often leaves a dealership at risk of falling behind, resulting in a loss of steady cash flow because many dealers do not have anyone qualified to fill in.

If a vacancy is not filled quickly, claims stand the chance of becoming overaged, which means potentially losing that money for good.

jlwarranty can fill the void for you, for as long or short of time as needed. No contracts, no pressure, just a service you can depend on. If you lost your warranty administrator and are searching to replace him/her we can process the claims while you find just the right person. And when you do, we can train them.

Claims Clean-up Option
Are you already behind with aged claims piling up? Our warranty claims clean-up service can help you get caught up as well as point out areas of lost revenue or audit concerns. Learn more

[ How The Service Works Questions ]
[ Financial Questions ]
[ Claims Delivery Questions ]
] General Questions ]

How The Service Works Questions

Q – How does this service work?
A – jlwarranty applies the appropriate labour operation and determines correct add times based on technician comments, policy, specific vehicle, and work performed. It is then processed through proprietary claims processing software for compliance. Claims are then submitted directly to GM for payment.

Q – Do the job cards have to have the labour operation and technician times on them when they are sent to jlwarranty?
A – No. You can send the job cards opened or closed, with or without labour operations. All job cards are processed systematically regardless of how they come to us. This ensures maximum compliancy and revenue.

Q – How long does is take to get a claim processed?
A – Typically within 1-3 business days. We operate on a "first-in, first-out" system. jlwarranty maintains an experienced level of staffing at all times to ensure efficiency and quality.

Q – Do I have to sign a contract?
A – No, dealers can utilize our service for as long or short of time as needed. However, we do provide a written dealer agreement outlining what jlwarranty requires from the dealership to accurately and efficiently process warranty claims. This also establishes what the expectations should be for 100% satisfaction.

Q – If I outsource my warranty will I lose control?
A – No. You'll get helpful recommendations to all warranty issues that arise and answers to any questions you may have... giving you more control than ever before. Plus, we are always a phone call away. You can't get much more control than that.

Q – How much does it cost?
A – We process your warranty claims at a low fixed rate. We are all inclusive. There are no hidden fees or packages to choose from. To determine your rate:
Complete a FREE warranty analysis >>
To discuss cost further please call 800.852.6298

Q – Can I process claims at my dealership for less?
A – We help you determine the true cost when trying to decide if jlwarranty is right for you. Through our years of experience we've learned that we are usually a more cost effective solution, but every dealership situation is unique and different. Let us help you explore the advantages to this important decision.

Q – I've found cheaper rates, what makes jlwarranty's service worth the extra cost?
A – Consider our warranty claims processing service an investment. The service often pays for itself by maximizing revenue, helping you with claims compliance, reducing overhead expenses and streamlining service department operations. At jlwarranty you get what you pay for. We are the leader in warranty services, training and education. We have instances of dealers "shopping" for rates and choosing a less qualified service because it is cheaper. Eventually 90% come to jlwarranty within a few months with warranty operations out of control. We encourage our prospective dealers to make the right choice first.

Q – Will I be able to pay my technicians if my claims are not at the dealership?
A – Yes, technician labour time can be retrieved from our warranty manager website if requested.

Q – What shipping options do I have to provide my warranty claims to jlwarranty?
A – jlwarranty recommends our scanning process. It eliminates courier transit times, saves shipping costs, and keeps warranty claims in the dealership. Dealerships may also package their warranty claims and send them directly to jlwarranty via a courier with tracking capabilities, i.e. UPS, Fed Ex..

Q – Why do you recommend scanning rather than shipping?
A – We recommend scanning because:

• Courier transit times are eliminated
• Eliminates shipping costs
• Warranty claims stay in the dealership
• Corrections to job cards made instantaneously
• No weather related delays

Q – What is jlwarranty?
A – jlwarranty is a "GM Certified" Warranty Claims Processing Service. Our processing service is the only one endorsed by GM Dealer Equipment & Services. We strive to bring the most accurate, reliable and cost effective products and services to the industry.
Learn more about the company >>

Q – What is the relationship between jlwarranty and GM Dealer Equipment & Services?
A – In 2003, GM Dealer Equipment and Services approved and endorsed our GM Warranty Claims Processing Service to be offered direct to GM dealerships through the GMDE program. It allows us to offer our current and prospective customers reassurance that they are working with a reputable company that knows warranty. jlwarranty remains a third party to GM and GM dealerships. We are not owned or influenced by GM or GM Dealer Equipment and Services. All information gathered and used to process warranty claims remains confidential and is held in confidence.

Q – Why doesn't everyone use jlwarranty's service?
A – Many dealerships have warranty administrators on staff that do an excellent job of administering warranty claims. Other dealers are unaware that other options are available. Our best advertisements are our customers. See what our customers have to say about our service.

Q – Why do dealers choose jlwarranty to process their warranty?
A – Each dealership has their own specific reason why they entrust jlwarranty with their warranty administration.

Q – My warranty administrator is great. Why would I want to change anything?
A – If your warranty administrator is currently collecting every warranty dollar you are entitled to while staying in compliance with GM Service Policies & Procedures then there may be no need to change anything. jlwarranty's Warranty Claims Processing Service is available on a temporary basis while an individual is away for a period of time (vacation, family leave, etc.).

For any other questions click here or call 800.852.6298 and a Customer Service Representative will assist you.