Repair Order Review
Are you ready for a warranty audit? Get a repair order review to find out now... Before it's too late!
Chargebacks from the manufacturer generally cost the dealership thousands of dollars. To prevent this from happening to you, jlwarranty offers a Repair Order Review service to identify any problem areas and assist you in correcting them before they get out of hand. We point out all policy deviations as well as any missed revenue!
• We can review your warranty expense report in advance and tell you which repair orders to send based on your high expense areas.
• Each repair order is checked for warranty compliance and missed revenue. We will notify you of any revenue that could still be collected. We point out any areas of concern for immediate action.
• Upon completion of the review, your claims are sent back with a detailed written report that summarizes our findings and more importantly, suggestions on how to solve your problems.
• You also get a free analysis of your warranty expense report.
Find all policy deviation areas & areas of missed revenue - what you should have collected, but didn't!
How The Repair Order Review Works
There are two options to choose from depending on your current situation:
Option 1 - Send jlwarranty a copy of your Warranty Expense Report (GM) and/or POPPS Report (Chrysler). We will review it and recommend specific repair orders to send us for review, or...
Option 2 - Randomly select 50 warranty repair orders and send them to jlwarranty for review. Include supporting documentation, such as a recent printout of your Warranty Claim Receivable Schedule, reject acknowledgements, sublet invoices, rental bills, Factory Warranty Statistic Reports, etc. *Your claims are safe with us, we only use couriers with tracking systems to ensure no claims are lost in transit, or, utilize our scanning options.
• Each repair order is checked for warranty compliance and missed revenue. We point out areas of concern for immediate action!
• Upon completion of the review, your claims are returned with a detailed written report that summarizes our findings and more importantly, suggestions on how to solve your problems.
• You will receive lifetime phone support for warranty and audit questions.
Top 3 Items Identified During a Repair Order Review
1.) Unauthorized and unnecessary add on/pyramid repairs that do not conform to current warranty and policy requirements.
2.) What could be debited due to non-compliance with factory warranty policies & procedures and why!
3.) Technicians being paid for work that is not properly documented and/or not being paid for work that is well documented.
jlwarranty critiques the repair orders the way a factory auditor would, however, we don't charge you back for anything. As a result, the dealership is better informed and able to prevent a future potential chargeback.
Candidates for potential audits are dealers who rank the highest in the following two indicator categories:
• Warranty Cost/Expense Per Vehicle Serviced
• Warranty Excess
GM Example - Take a look at this sample Repair Order Review of only 12 warranty claims. Just think how much missed revenue and future debit prevention can result from a review of 50 repair orders.
| VIN# | Repair Order # | Comments | Debit |
|---|---|---|---|
| ################ | 12345 | Line 1 - weak complaint, no cause of failure stated. OBDII codes should be transferred onto the invoice & used as fail code. "E" auth code not signed by SM. Was an injector balance test performed? (0.4)
Line 2 - why replace both tires? What bulletin number? What is the cause of failure? admin. time not claimed (0.3). What is the $5 net for? Line 4 is an added line that was not authorized and should not have been claimed as warranty. Rental lines must have reason for rental documented. |
Possible Debit =
$246.45 Debit = $441.96 Missed Revenue = $40.34 $20.17 (tires) |
| ################ | 67891 | Poor customer complaint. Why goodwill at 64,333? No SM approval for goodwill (0.2). | Debit = $90.49 |
| ################ | 01112 | No customer complaint. No customer signature. | Possible Debit = $350.65 |
| ################ | 13141 | Where is the original RO? No hard copy with this RO. Missed admin time (0.2). | Need to see hard copy |
| ################ | 51617 | No reason stated for goodwill and not approved by SM. .3 to clean parts should not go in OLH - goes in regular labor hours. | Debit = $393.49 |
| ################ | 18192 | Fraudulent claim type B. Accrued mileage 13,572 miles. Claim type B not authorized by SM. | Debit = $327.18 |
| ################ | 02122 | Pyramid repair - there is a labor op for both drums. Auth code B not approved by SM. Added line not appropriate. No tech comments. | Debit = $70.22 |
| ################ | 23242 | "Broken" door panel must be explained. How did it break? | Debit = $309.59 |
| ################ | 52627 | Tech comments weak - no cause of failure. Two repairs for one complaint, OLH submitted incorrectly. Not a good reason for goodwill. | Possible Debit = $454.16 |
| ################ | 28293 | No PQC call in documentation for transmission replacement. Tech states no cause of failure, flow codes, flush readings. Towing should be better documented as to how many miles towed and how you arrived at a $50 rate. | Debit = $2,420.39 |
| ################ | 03132 | No justification for OLH. | Debit = $242.06 |
| ################ | 33343 | Claim type B needs SM approval. Missed 0.2 and $20 administrative allowance. No RO signature. Sublet invoice not with warranty RO. | Possible Debit = $37.50
Missed Revenue = $35 |
Likely debit $3893.76
Missed revenue $ 55.17
Confidence in warranty claims means two things:
1.) Your dealership is collecting every warranty dollar that can be claimed.
2.) All of your dealership's claims would withstand a factory audit.
If you are not 100% confident in your warranty claims, we can help! Review the following benefits of having J&L Warranty Pros conduct a Warranty Repair Order Review:
• Claims will be reviewed from the viewpoint of a factory auditor. You will see what the auditors look at and be able to protect against warranty debits in the future.
• Each claim will have an audit slip attached to it. You can review the claim and see areas that require improvement.
• Claims are reviewed by experienced warranty professionals and all dealer information is kept in confidence. All recommendations will be based on manufacturer's policies and procedures.
• A written report will be returned with the review.
• You will receive unlimited support after the review.
• Discounts on other products and services. If after the review, you feel you need training, consulting, processing, or our Warranty Administration Program, you can receive any of them at a discounted rate.
• You will find out what the factory could debit you.
"Q - Why do dealers hire jlwarranty to perform a Repair Order Review?
A - Proactive dealers enlist jlwarranty to perform Repair Order Reviews to ensure they are following factory guidelines. Low warranty expense does not mean that a dealer has no corporate audit concerns. Many times, lack of controls in lower management surface and can astonish the Dealer Principal during an audit. jlwarranty will review the dealer's warranty claims and point out dealership policy deviations. After these deviations are brought to the dealer's attention, jlwarranty issues recommendations, works with dealership personnel as well as their factory representative, and follows through to see that corrective action goals are obtained and that warranty waste is eliminated.
Q - How long does a Repair Order Review last?
A - It depends on how many repair orders you send us, as well as the complexity of the claims.
Q - How many repair orders do I need to provide?
A - We recommend providing 50 repair orders.
Q - How much does a Repair Order Review cost?
A - We only charge a flat fee of $395 to review 50 repair orders.
Q - My owner doesn't like the idea of sending claims out of our store. How can I reassure him/her?
A - We understand those concerns. Your claims are completely safe with us, we only use couriers with tracking systems.
Q - Once the Repair Order Review is complete, how can you help us keep on track?
A - We offer a variety of products and services to keep you informed and up-to-date. Please visit our "Solutions For" page and find just what you need for your job.
For a small investment of $395, you can be 100% confident in your warranty claims! Much less than the cost of any factory audit. For further information on this service, please call 800.852.6298.
Get StartedCustomer Review
"jlwarranty catches all necessary requirements needed, authorizations, signatures, receipts, etc. We don't have to worry we missed something."
Deborah - Office Manager
Boston, MA
Customer Review
"There are a lot of changes on warranty claims and jlwarranty is up to date on all of these. Your services have brought in a lot of revenue."
James - Service Manager
Grand Rapids, MI
Customer Review
"The review was very helpful, my technicians and advisors have already made changes. I am very pleased and I feel the review pointed us in the right direction."
Steven - Service Manager
Austin, TX
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