Filter search results using the tabs below.
Search results for News Articles, Forum Posts, and Training Videos are exclusively for members of the Warranty Administration Program.
Sort By:
Results found: 4734
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Part return request, however part was on the wrong line - 02/15/2013
I received a parts return request, however I noticed that the part was on the incorrect line. I corrected both of the lines with the correct parts. I called the WPC and the person who answered told me that the request should disappear the next day....
Re: Part return request, however part was on the wrong line - 02/27/2013
... my experience they are overwhelmed with the tasks that they have and the tsb ( 99-00-89-019H) on parts return requests tells us to fill out the waiver and send it to our DMA. If a request goes beyond the red and is debited back the DMA has to go to his...
PART RETURN ADMIN ALLOWANCE - 02/23/2010
CAN ANYONE TELL ME THE CORRECT WAY TO SUBMIT FOR ADMIN ALLOWANCE FOR PART RETURNS ON GLOBAL/ADP....KEEPS REJECTING...ANY HELP IS GREATLY APPRECIATED THANKS IN ADVANCE!!
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
Check out Global Connect message G_0000049675 from 2/17/10. Spells out the process. You do an add credit adjustment to the original claim. However, it says to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the ...
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
THANKS!!! ONE MORE QUESTION....HOW DO YOU FIND THE MESSAGES ON GLOBAL CONNECT??? GUESS I HAVENT USED IT ENOUGH TO KNOW ALL THE INS AND OUTS TO IT...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
This one's still showing on the messages page. Just scroll down until you get to the 17th and it should be there. To search you hit the advanced search off the messages page and enter in search criteria. Msg #, or keywords. Make sure you check for ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
YOU GO INTO THE RO FOR THE PART RETURN CLICK ON ADJUSTMENT PUT THE .3 IN ADMIN TIME AND THEN THE CORE PRICE IN MISC WITH PN IN COMMENTS. That is my understanding however I have not yot had one. (p.s. Sorry bout the caps)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
We just had injectors and had to H-route because of net amount excessive
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
[quote] Katina Bell: THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED [/quote] You should be claiming ...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Part Return Waiver Form - 03/26/2018
When the Warranty Parts Center requests the return of parts for evaluation, all parts associated with the transaction must be returned, except any fluids or chemicals used in the repair. If you receive a request to return a part, but that part fell...
Part Return Process - 04/17/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair, the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Bulk...
Part Return Process - 03/21/2017
The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but...
Over the counter defective part return without replacement - 10/10/2019
I have a situation where an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Ignition Switch Recall Update - 07/01/2014
... rental invoice, including the rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will...
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Part return request, however part was on the wrong line - 02/15/2013
I received a parts return request, however I noticed that the part was on the incorrect line. I corrected both of the lines with the correct parts. I called the WPC and the person who answered told me that the request should disappear the next day....
Re: Part return request, however part was on the wrong line - 02/27/2013
... my experience they are overwhelmed with the tasks that they have and the tsb ( 99-00-89-019H) on parts return requests tells us to fill out the waiver and send it to our DMA. If a request goes beyond the red and is debited back the DMA has to go to his...
PART RETURN ADMIN ALLOWANCE - 02/23/2010
CAN ANYONE TELL ME THE CORRECT WAY TO SUBMIT FOR ADMIN ALLOWANCE FOR PART RETURNS ON GLOBAL/ADP....KEEPS REJECTING...ANY HELP IS GREATLY APPRECIATED THANKS IN ADVANCE!!
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
Check out Global Connect message G_0000049675 from 2/17/10. Spells out the process. You do an add credit adjustment to the original claim. However, it says to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the ...
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
THANKS!!! ONE MORE QUESTION....HOW DO YOU FIND THE MESSAGES ON GLOBAL CONNECT??? GUESS I HAVENT USED IT ENOUGH TO KNOW ALL THE INS AND OUTS TO IT...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
This one's still showing on the messages page. Just scroll down until you get to the 17th and it should be there. To search you hit the advanced search off the messages page and enter in search criteria. Msg #, or keywords. Make sure you check for ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
YOU GO INTO THE RO FOR THE PART RETURN CLICK ON ADJUSTMENT PUT THE .3 IN ADMIN TIME AND THEN THE CORE PRICE IN MISC WITH PN IN COMMENTS. That is my understanding however I have not yot had one. (p.s. Sorry bout the caps)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
We just had injectors and had to H-route because of net amount excessive
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
[quote] Katina Bell: THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED [/quote] You should be claiming ...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Part Return Waiver Form - 03/26/2018
When the Warranty Parts Center requests the return of parts for evaluation, all parts associated with the transaction must be returned, except any fluids or chemicals used in the repair. If you receive a request to return a part, but that part fell...
Part Return Process - 04/17/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair, the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Bulk...
Part Return Process - 03/21/2017
The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but...
Over the counter defective part return without replacement - 10/10/2019
I have a situation where an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Ignition Switch Recall Update - 07/01/2014
... rental invoice, including the rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will...
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Warranty Parts Center - 10/21/2022
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Limited Parts Return - 10/03/2014
On September 15, 2014, the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Ignition Switch Parts Return Request - 06/06/2014
... to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global for ignition switch recall transactions...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
WPC Part Returns-Fluids - 05/02/2012
As a component of the part return process, dealers are to send all parts associated with the repair. It may be necessary to utilize the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and...
WPC Parts Return Program - 12/19/2018
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
WPC Parts Photo Return Requests - 03/23/2023
The progress of completed Photo Part Return Requests may be viewed in GWM and the CSMT app. The WPC Parts Photo Return tool on the CSMT app must be used to complete the part return request. The process does not work if photos are attached to a claim ...
Limited Parts Return - 11/25/2014
In October, the WPC established a limited return for parts replaced with recalls 14079, 14117, and 14118. The part return requests for these parts will follow the standard parts return process. Ensure that the parts are packaged and returned individu...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
WPC - 05/28/2020
... effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected in the same manner, while most dealers will see...
Returning Parts to the Warranty Parts Center - 07/01/2014
Dealership personnel are keeping busy returning all those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Core Return Policies - 04/26/2022
All warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours after the transaction has been accepted. Dealerships must check for WPC requests and if no WPC return request is received on a core part within 72 hours of the dealership’s...
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Limited Parts Return - 12/19/2014
The WPC has established a limited parts return for components replaced with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for...
Reject of the Month - June 2020 - 05/29/2020
Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was...
WPC Parts Return Program - 10/26/2016
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Recalled Fortera Tires - 02/23/2015
... GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM and appear as normal within the Notification Box for those transactions that paid on or after February...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Forum - 01/03/2020
As the Warranty Administrator, when I see a parts return come through, I make copies of the job card for the parts department to send back with their paperwork and the actual part to be returned. Our parts department handles the actual mailing of the ...
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Limited Parts Return - 10/03/2014
On September 15, 2014, the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Ignition Switch Parts Return Request - 06/06/2014
... to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global for ignition switch recall transactions...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
WPC Part Returns-Fluids - 05/02/2012
As a component of the part return process, dealers are to send all parts associated with the repair. It may be necessary to utilize the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and...
WPC Parts Return Program - 12/19/2018
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
WPC Parts Photo Return Requests - 03/23/2023
The progress of completed Photo Part Return Requests may be viewed in GWM and the CSMT app. The WPC Parts Photo Return tool on the CSMT app must be used to complete the part return request. The process does not work if photos are attached to a claim ...
Limited Parts Return - 11/25/2014
In October, the WPC established a limited return for parts replaced with recalls 14079, 14117, and 14118. The part return requests for these parts will follow the standard parts return process. Ensure that the parts are packaged and returned individu...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
WPC - 05/28/2020
... effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected in the same manner, while most dealers will see...
Returning Parts to the Warranty Parts Center - 07/01/2014
Dealership personnel are keeping busy returning all those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Core Return Policies - 04/26/2022
All warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours after the transaction has been accepted. Dealerships must check for WPC requests and if no WPC return request is received on a core part within 72 hours of the dealership’s...
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Limited Parts Return - 12/19/2014
The WPC has established a limited parts return for components replaced with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for...
Reject of the Month - June 2020 - 05/29/2020
Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was...
WPC Parts Return Program - 10/26/2016
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Recalled Fortera Tires - 02/23/2015
... GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM and appear as normal within the Notification Box for those transactions that paid on or after February...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Forum - 01/03/2020
As the Warranty Administrator, when I see a parts return come through, I make copies of the job card for the parts department to send back with their paperwork and the actual part to be returned. Our parts department handles the actual mailing of the ...
Cores - 06/06/2012
... in the May update of the Service Policies and Procedures Manual, all warranty cores (except ESC parts) must be retained until the receipt of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
WPC Parts Return Program - 07/30/2020
The WPC Parts Return bulletin, 99-00-89-019T, has recently been updated. The latest version includes the current shipping process for non-hazardous parts shipped via UPS, found in Section H of the bulletin. The section includes several screen images of...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
who does your parts returns?! - 01/02/2020
Just curious.... when a part return comes around for your dealership, who normally handles the process? warranty admin or parts department?
Global Warranty Management System Part Returns - 01/06/2010
The proper method to return parts to the Warranty Parts Center (WPC) for those dealers using Global Warranty Management (GWM) is as follows:Click on the Generate Shipping Label linkComplete all the information in the boxes with the red asterisk...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
WPC Part Returns - 01/23/2017
... outward. The bag containing required documentation must be securely attached to the appropriate part....
Parts Return Requests...haven't had one in awhile. - 07/11/2013
Just curious if anyone has seen a drop off in requests for parts? We were getting at least 1-2 a week and have not seen any for a little over a month. I left a message with the WPC but have not heard anything back. I also checked directly on the Warranty...
Re: Parts Return Requests...haven't had one in awhile. - 07/11/2013
I havent had any parts return request lately
WPC parts returns for 11/02/11 - 11/02/2011
Did anyone else have some strange parts return requests that showed up today (11/02) on their warranty info? We had two, and they look like the ones a while back that ended up not being real claims - the ones where GM had a "glitch" in the system. Does...
Re: WPC parts returns for 11/02/11 - 11/03/2011
No, not me. Although I did have one return request. It seemed normal though.
Re: WPC parts returns for 11/02/11 - 11/03/2011
I HAD ONE RETURN TODAY TOO SEEMED NORMAL TO ME..
Ignition Switch Recall Parts Return - 05/28/2014
... Effective 5/28/2014, "GM is requesting the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified parts along with proper packaging, attaching...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Re: Ignition Switch Recall Parts Return - 06/06/2014
... components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit...
Re: Ignition Switch Recall Parts Return - 06/06/2014
I just want to add that during a conference call with warranty support center yesterday some warranty adm's submitting and add credit for handling and freight for these claims were having them rejected for repeat/related repair..we were advised to call ...
Customer enthusiasm Transmission parts return? - 11/12/2015
... manager had me submit as a customer enthusiasm warranty and the wpc still called back for the return? I was under the understanding that c/e meant that they could not call back for it? Any and all advice woul be much appreciated Thanks in advance!!!...
Re: Customer enthusiasm Transmission parts return? - 11/12/2015
i think the warranty parts center can call back a part no matter what kind of claim it is..never heard of anything they could not call back...
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Part Status - 09/27/2016
Have you received a WPC debit and aren't sure why?Access "Parts Status" to review and follow the history of a requested part or job card from when it was requested for return, to payment or debit.Example Parts Status History:Parts StatusDateUser IDComments240...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
The Warranty Parts Center occasionally posts a Global message pertaining to circumstances where a high number of certain parts returned are found to be not defective. A recent message specifies steering wheels that were returned, examined, and many found...
... in the May update of the Service Policies and Procedures Manual, all warranty cores (except ESC parts) must be retained until the receipt of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
WPC Parts Return Program - 07/30/2020
The WPC Parts Return bulletin, 99-00-89-019T, has recently been updated. The latest version includes the current shipping process for non-hazardous parts shipped via UPS, found in Section H of the bulletin. The section includes several screen images of...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
who does your parts returns?! - 01/02/2020
Just curious.... when a part return comes around for your dealership, who normally handles the process? warranty admin or parts department?
Global Warranty Management System Part Returns - 01/06/2010
The proper method to return parts to the Warranty Parts Center (WPC) for those dealers using Global Warranty Management (GWM) is as follows:Click on the Generate Shipping Label linkComplete all the information in the boxes with the red asterisk...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
WPC Part Returns - 01/23/2017
... outward. The bag containing required documentation must be securely attached to the appropriate part....
Parts Return Requests...haven't had one in awhile. - 07/11/2013
Just curious if anyone has seen a drop off in requests for parts? We were getting at least 1-2 a week and have not seen any for a little over a month. I left a message with the WPC but have not heard anything back. I also checked directly on the Warranty...
Re: Parts Return Requests...haven't had one in awhile. - 07/11/2013
I havent had any parts return request lately
WPC parts returns for 11/02/11 - 11/02/2011
Did anyone else have some strange parts return requests that showed up today (11/02) on their warranty info? We had two, and they look like the ones a while back that ended up not being real claims - the ones where GM had a "glitch" in the system. Does...
Re: WPC parts returns for 11/02/11 - 11/03/2011
No, not me. Although I did have one return request. It seemed normal though.
Re: WPC parts returns for 11/02/11 - 11/03/2011
I HAD ONE RETURN TODAY TOO SEEMED NORMAL TO ME..
Ignition Switch Recall Parts Return - 05/28/2014
... Effective 5/28/2014, "GM is requesting the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified parts along with proper packaging, attaching...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Re: Ignition Switch Recall Parts Return - 06/06/2014
... components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit...
Re: Ignition Switch Recall Parts Return - 06/06/2014
I just want to add that during a conference call with warranty support center yesterday some warranty adm's submitting and add credit for handling and freight for these claims were having them rejected for repeat/related repair..we were advised to call ...
Customer enthusiasm Transmission parts return? - 11/12/2015
... manager had me submit as a customer enthusiasm warranty and the wpc still called back for the return? I was under the understanding that c/e meant that they could not call back for it? Any and all advice woul be much appreciated Thanks in advance!!!...
Re: Customer enthusiasm Transmission parts return? - 11/12/2015
i think the warranty parts center can call back a part no matter what kind of claim it is..never heard of anything they could not call back...
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Part Status - 09/27/2016
Have you received a WPC debit and aren't sure why?Access "Parts Status" to review and follow the history of a requested part or job card from when it was requested for return, to payment or debit.Example Parts Status History:Parts StatusDateUser IDComments240...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
The Warranty Parts Center occasionally posts a Global message pertaining to circumstances where a high number of certain parts returned are found to be not defective. A recent message specifies steering wheels that were returned, examined, and many found...
Forum - 11/21/2016
Thanks. So if I have a WPC part return, How much total can I submit for?
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
Re: wpc returns - 07/06/2011
If you go into the claim through the Part Return box on the main page of GWM, and click on the claim # then scroll down to where you would click the link to "generate shipping label" there is another link there that says "status". If you click on status...
Re: WPC returns - 04/18/2012
I do all my parts returns too!!!!
The GM Service Policies and Procedures Manual Update - 11/05/2012
... changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy. The policy provides detail stating that GM is not responsible for costs associated with the...
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Re: no parts to return to wpc - 07/28/2014
I have faxed a copy of the job card to the warranty parts center before stating the part requested was missing or lost no part to return..and have called before too..
Re: no parts to return to wpc - 07/28/2014
It is my understanding that you must email a parts waiver form to warrantypartscenterusa@gm.com.
Re: no parts to return to wpc - 07/28/2014
that is true i forget things change !
Re: no parts to return to wpc - 07/29/2014
WPC Parts Return Program Information Bulletin 99-00-89-019: Section 8: Parts Waiver For fluid only or no part on transaction to return, email the completed WPC Part Waiver form to the Warranty Support Center. The WPC Part Waiver form is available in...
Re: no parts to return to wpc - 07/29/2014
THANKS FOR THE HELP, GOT THE WAIVER SENT.
Warranty Parts - 04/28/2015
Replaced warranty and policy parts must be turned in with receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained...
Process Changes to the WPC Program - 01/23/2017
The Warranty Parts Center will issue specific part return requests through GWM. These requests must be addressed quickly, and parts, along with the job card and other supporting documentation, must be returned within 21 days of the initial request. Service...
Warranty Parts Center - 06/08/2011
The WPC has recently issued a message regarding parts returned to the WPC that are improperly or inadequately packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution...
Forum - 12/05/2017
... on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC Return Reimbursement - Administrative Allowance, Postage and Core Service...
Global Warranty User Manual Updated - 04/08/2016
... repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair...
The Dealership Team - 02/21/2019
Every so often I am questioned about whose responsibility it is to do a certain dealership or service department task. For instance, who handles warranty part returns, who handles warranty rejects, who submits the warranty transaction, who interacts with...
WPC and Cores - 01/25/2017
I haven't had to get a core reimbursement on a WPC part return in a while, but I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
Pretty much the same here.... I print the summary every day and include it with a copy of each paid invoice that has parts on it to the parts manager. he in turn takes care of it from there. When I have a part return request, I make two copies for the...
Did you know? - 11/15/2018
... of ContentsNext Previous Table of Contents Next Print Current Page 4 - Warranty Parts Center / Parts Return Policy 4.6 - Reimbursement of Service Agent Expense for WPC ReturnsReimbursement of Service Agent Expense for WPC ReturnsThe following...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part return for your claim. If you can't produce the part, expect a debit! Good luck....
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
Re: WPC returns for 08/25/10 - 08/25/2010
... Chevrolet, GMC, Pontiac, Saab, HUMMER, and M.D. Truck Dealers Attention: Service Manager, Parts Manager, Warranty Administrator Subject: Warranty Part Return Request - System Error You may have noticed that you have received a larger than normal...
Thanks. So if I have a WPC part return, How much total can I submit for?
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
Re: wpc returns - 07/06/2011
If you go into the claim through the Part Return box on the main page of GWM, and click on the claim # then scroll down to where you would click the link to "generate shipping label" there is another link there that says "status". If you click on status...
Re: WPC returns - 04/18/2012
I do all my parts returns too!!!!
The GM Service Policies and Procedures Manual Update - 11/05/2012
... changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy. The policy provides detail stating that GM is not responsible for costs associated with the...
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Re: no parts to return to wpc - 07/28/2014
I have faxed a copy of the job card to the warranty parts center before stating the part requested was missing or lost no part to return..and have called before too..
Re: no parts to return to wpc - 07/28/2014
It is my understanding that you must email a parts waiver form to warrantypartscenterusa@gm.com.
Re: no parts to return to wpc - 07/28/2014
that is true i forget things change !
Re: no parts to return to wpc - 07/29/2014
WPC Parts Return Program Information Bulletin 99-00-89-019: Section 8: Parts Waiver For fluid only or no part on transaction to return, email the completed WPC Part Waiver form to the Warranty Support Center. The WPC Part Waiver form is available in...
Re: no parts to return to wpc - 07/29/2014
THANKS FOR THE HELP, GOT THE WAIVER SENT.
Warranty Parts - 04/28/2015
Replaced warranty and policy parts must be turned in with receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained...
Process Changes to the WPC Program - 01/23/2017
The Warranty Parts Center will issue specific part return requests through GWM. These requests must be addressed quickly, and parts, along with the job card and other supporting documentation, must be returned within 21 days of the initial request. Service...
Warranty Parts Center - 06/08/2011
The WPC has recently issued a message regarding parts returned to the WPC that are improperly or inadequately packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution...
Forum - 12/05/2017
... on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC Return Reimbursement - Administrative Allowance, Postage and Core Service...
Global Warranty User Manual Updated - 04/08/2016
... repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair...
The Dealership Team - 02/21/2019
Every so often I am questioned about whose responsibility it is to do a certain dealership or service department task. For instance, who handles warranty part returns, who handles warranty rejects, who submits the warranty transaction, who interacts with...
WPC and Cores - 01/25/2017
I haven't had to get a core reimbursement on a WPC part return in a while, but I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
Pretty much the same here.... I print the summary every day and include it with a copy of each paid invoice that has parts on it to the parts manager. he in turn takes care of it from there. When I have a part return request, I make two copies for the...
Did you know? - 11/15/2018
... of ContentsNext Previous Table of Contents Next Print Current Page 4 - Warranty Parts Center / Parts Return Policy 4.6 - Reimbursement of Service Agent Expense for WPC ReturnsReimbursement of Service Agent Expense for WPC ReturnsThe following...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part return for your claim. If you can't produce the part, expect a debit! Good luck....
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
Re: WPC returns for 08/25/10 - 08/25/2010
... Chevrolet, GMC, Pontiac, Saab, HUMMER, and M.D. Truck Dealers Attention: Service Manager, Parts Manager, Warranty Administrator Subject: Warranty Part Return Request - System Error You may have noticed that you have received a larger than normal...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
The Ignition Switch Recall - 09/09/2014
... Net Item. Provide the VIN of the rental vehicle and the total number of rental days. Select "Parts Not Available" as the rental reason.- Job cards for rentals should be closed every 30 days. Submit the rental expense transaction in GWM to ensure timely...
Re: part damaged during shipping - 08/24/2011
You are correct. The part should be returned through the parts dept as a defective part, no warranty claim on it.
Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
ADMIN ALLOWANCE - 12/04/2017
I submitted for admin allowance on a part return ticket. I'm trying to find a P&P showing that this is ok or maybe I made a mistake? The $25.00 is being questioned as to whether or not I can use it. Thanks!
Re: Late Transaction Summary Report? - 03/01/2012
Grrr......Same problem this morning. They need to send up a heads-up or stick to the same time. Rejects and a part return from yesterday are showing up under their tabs so I know things have been processed. AHHH!
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 04/17/2020
I would process the part return, as if it had, and add your $25.00 NIA fee. Its either going to WPC, or back as a core, just with a quicker determination. It may be that they are studying a pattern failure.
Empowerment - 10/05/2023
Did anyone else notice a message on the GWM home screen today for Empowerment (near the part return requests)? I clicked the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category...
Pre-Delivery Scratches - 12/29/2020
... that the glass is damage free at PDI. If damage is found, clearly identify the area to aid in the part return process. Technicians are advised to follow the rear side door window replacement procedure in SI. ...
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
Some Warranty Parts Center Process Requirements - 12/02/2019
Bulletin 99-00-89-019 details several processes required by the Warranty Parts Center. This is a very long bulletin with many steps and details, including legal requirements, so we are going to delve into these processes with newsletter articles over...
Becky - 11/13/2007
If you are talking about the scrapping of the warranty parts after the 15 day waiting peroid after the repair is paid, you should not have to have a copy of the RO. RO copies have to be returned to WPC for parts return requests, not when you are jus...
Out of the Box Failure - 06/20/2022
The dealer is responsible for ensuring that the correct parts are being used and the parts are not damaged or defective prior to installation. If the parts are found to be damaged out of the box, the dealer is to file a Parts Return with GMCCA for a replacement...
WPC Bulletin Updates - 10/28/2022
99-00-89-019X is the bulletin number for Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information. This bulletin was updated last month to add the 2023 Model Year and update information under Parts Retention. In the...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
PAID CLAIM: NOW PENDING DEBIT ?????? - 06/24/2010
i HAVE A CLAIM WHICH HAS BEEN PAID.... THE PART WAS REQUESTED FOR RETURN, BUT IS NOW SHOWING "PENDING DEBIT" ON MY PARTS RETURN SCREEN ---- MY QUESTION: IS THERE A WAY TO SEE WHAT THEY MAY BE DEBITING FOR ???? BEFORE IT ACTUALLY HITS
CSMT App Enhanced - 08/22/2022
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA):...
CSMT App Enhanced - 12/01/2021
... OS version 8, 9, 10, or 11. The latest version contains the following enhancements: WPC Photo Parts Return: currently only applicable to dealers in the North Central Region. The new WPC part return program allows dealers in the North Central Region...
CSMT App - 08/29/2023
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process...
Parts Retention, Documentation, and Disposal - 04/08/2016
Recent reports of chargebacks during audits due to parts not properly tagged or not turned into the parts department for retention has prompted us to write about the policies for warranty parts retention. Immediately following a warranty repair,...
Core on a claim that required special authorization - 05/16/2014
... having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600 core on the part that I need to claim for. The ticket is closed in my DMS because it was paid. I tried...
Re: Part questions - 11/24/2009
Shannon.... review bulletin 99-00-89-019 warranty parts center/corporate parts return program
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
The Ignition Switch Recall - 09/09/2014
... Net Item. Provide the VIN of the rental vehicle and the total number of rental days. Select "Parts Not Available" as the rental reason.- Job cards for rentals should be closed every 30 days. Submit the rental expense transaction in GWM to ensure timely...
Re: part damaged during shipping - 08/24/2011
You are correct. The part should be returned through the parts dept as a defective part, no warranty claim on it.
Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
ADMIN ALLOWANCE - 12/04/2017
I submitted for admin allowance on a part return ticket. I'm trying to find a P&P showing that this is ok or maybe I made a mistake? The $25.00 is being questioned as to whether or not I can use it. Thanks!
Re: Late Transaction Summary Report? - 03/01/2012
Grrr......Same problem this morning. They need to send up a heads-up or stick to the same time. Rejects and a part return from yesterday are showing up under their tabs so I know things have been processed. AHHH!
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 04/17/2020
I would process the part return, as if it had, and add your $25.00 NIA fee. Its either going to WPC, or back as a core, just with a quicker determination. It may be that they are studying a pattern failure.
Empowerment - 10/05/2023
Did anyone else notice a message on the GWM home screen today for Empowerment (near the part return requests)? I clicked the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category...
Pre-Delivery Scratches - 12/29/2020
... that the glass is damage free at PDI. If damage is found, clearly identify the area to aid in the part return process. Technicians are advised to follow the rear side door window replacement procedure in SI. ...
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
Some Warranty Parts Center Process Requirements - 12/02/2019
Bulletin 99-00-89-019 details several processes required by the Warranty Parts Center. This is a very long bulletin with many steps and details, including legal requirements, so we are going to delve into these processes with newsletter articles over...
Becky - 11/13/2007
If you are talking about the scrapping of the warranty parts after the 15 day waiting peroid after the repair is paid, you should not have to have a copy of the RO. RO copies have to be returned to WPC for parts return requests, not when you are jus...
Out of the Box Failure - 06/20/2022
The dealer is responsible for ensuring that the correct parts are being used and the parts are not damaged or defective prior to installation. If the parts are found to be damaged out of the box, the dealer is to file a Parts Return with GMCCA for a replacement...
WPC Bulletin Updates - 10/28/2022
99-00-89-019X is the bulletin number for Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information. This bulletin was updated last month to add the 2023 Model Year and update information under Parts Retention. In the...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
PAID CLAIM: NOW PENDING DEBIT ?????? - 06/24/2010
i HAVE A CLAIM WHICH HAS BEEN PAID.... THE PART WAS REQUESTED FOR RETURN, BUT IS NOW SHOWING "PENDING DEBIT" ON MY PARTS RETURN SCREEN ---- MY QUESTION: IS THERE A WAY TO SEE WHAT THEY MAY BE DEBITING FOR ???? BEFORE IT ACTUALLY HITS
CSMT App Enhanced - 08/22/2022
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA):...
CSMT App Enhanced - 12/01/2021
... OS version 8, 9, 10, or 11. The latest version contains the following enhancements: WPC Photo Parts Return: currently only applicable to dealers in the North Central Region. The new WPC part return program allows dealers in the North Central Region...
CSMT App - 08/29/2023
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process...
Parts Retention, Documentation, and Disposal - 04/08/2016
Recent reports of chargebacks during audits due to parts not properly tagged or not turned into the parts department for retention has prompted us to write about the policies for warranty parts retention. Immediately following a warranty repair,...
Core on a claim that required special authorization - 05/16/2014
... having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600 core on the part that I need to claim for. The ticket is closed in my DMS because it was paid. I tried...
Re: Part questions - 11/24/2009
Shannon.... review bulletin 99-00-89-019 warranty parts center/corporate parts return program
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
HazMat - 03/23/2024
When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt...
Forum - 09/15/2021
If the part is defective out of the box i return it to my parts department and my parts manager applies for the credit.
WPC returns for 08/25/10 - 08/25/2010
Did anybody else get a TON of parts return requests from the WPC today, after processing claims on 08/24/10? I got a ton generated today, they show up in the green box on the initial warranty processing screen, but do not show up under "review service...
Reject of the Month - 04/28/2016
... in the differential carrier. The technician disassembled the transmission to clean internal parts. The clutches and other hard parts were replaced. The tech did state that there was intermittent stalling in drive and reverse with the brake applied....
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Re: GWM - 06/01/2010
I had 2 part return requests in mid April... and they are STILL pending inspection.... why do we have to hurry up & send them & then they can sit on them & not clear them out of my request status page? Weird. Does anyone know if WPC has a deadline THEY...
May Newsletter Insert Correction - 05/19/2009
... May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in packaging and returning those parts." does...
Forum - 09/19/2007
... (another reference would be the WPC Bulletin # 99-00-89-019C) "For both types of requests (i.e., parts returns and/or repair order only requests) be sure to include a copy of the part return request form, repair order with the technician's comments,...
GWM - 05/14/2010
WHAT DOES IT MEAN WHEN FEEDBACK ON THE PARTS RETURN PAGE MEAN.I HAVE CLICKED ON EVERYTHING BUT DIDNT SEE ANYTHING
wpc returns - 07/05/2011
my service manager is questioning if there is a way to find the date and time the wpc posts a request for parts return after the claim is submitted..thanks
Re: Part questions - 11/30/2009
It's not a warranty parts return that I have - it's marked as an "exchange return". Any idea what I do now? I'm lost when it comes to parts - I think my parts dept. is too!
Re: admin allowance - 11/26/2014
.2 is used for items that go back to the exchange center (like radios and that sort of thing) .3 is for parts returns requested by the WPC.
Core Notes - 02/27/2020
... alongside of the core ID label affixed to the core and return without the box. Warranty core parts with quality defects are excluded from credit deductions if the core is identified with a warranty core label, WA-LA-0174-12. Effective May 1, 2012,...
Over-The-Counter Part Warranties - 10/01/2013
Service management is required to approve all part warranties, including those sold over-the-counter. When a customer returns a part they claim is defective, service management must be involved and approve the part warranty transaction. Since most parts...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
wpc part not sent back - 06/10/2015
I have a srta warranty transmission assembly that was supposed to go back to the warranty parts center and it accidentally got sent to the hvy core return center, I was wondering if there is any way I can still get paid for this transmission even though...
Parts Expedite Revisions - 04/27/2011
The process for claiming reimbursement for expenses incurred under the parts expediting program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need...
Special Return-Ignition Switch Assembly - 04/03/2014
... part numbers are being released, but are not yet available. Dealers are to mail, email or fax a separate PC659 application for each return to the Administrative PDC and indicate: return type -check "12" and in the comments column note "reference GlobalConnect...
From the Desk of a Service Manager - 02/04/2010
Take a moment to remember when the last time was that the service manager worked with the parts manager to analyze the state of the dealership's parts inventory and those processes that relate to both the service and parts functions. Maybe the meeting...
GMPP and the WPC - 05/09/2012
Does anyone know where to find the policies concerning GMPP claims and Parts returns. I asked the Parts dept and was told GMPP never requests any parts back. The only info in my Warr Book is that the jobcard must meet the same criteria as a Factory Warr...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Core Parts - 05/29/2019
All core parts (except ESC parts) must be retained for 72 hours beyond receipt of the Transaction Summary, showing credit. Because ESC parts are rarely requested for return by the WPC, exchanged units should be returned promptly to the ESC. If necessary,...
Parts That Are Damaged Before Installation - 07/25/2023
... If the part is found to be damaged (out of the box), the Parts Department is to file a Parts Return with GMCCA for a replacement part or credit. Parts that visually appear to be flawless, but found to be defective after installation may be handled...
Re: WPC returns - 04/18/2012
[quote] cnkraemer: I keep a copy with the job card signed by the parts department showing they got the request. I have the parts department weigh the part(s). Again, I give one copy to the parts department and I keep one with the transaction. [/quote] Lucky....
When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt...
Forum - 09/15/2021
If the part is defective out of the box i return it to my parts department and my parts manager applies for the credit.
WPC returns for 08/25/10 - 08/25/2010
Did anybody else get a TON of parts return requests from the WPC today, after processing claims on 08/24/10? I got a ton generated today, they show up in the green box on the initial warranty processing screen, but do not show up under "review service...
Reject of the Month - 04/28/2016
... in the differential carrier. The technician disassembled the transmission to clean internal parts. The clutches and other hard parts were replaced. The tech did state that there was intermittent stalling in drive and reverse with the brake applied....
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Re: GWM - 06/01/2010
I had 2 part return requests in mid April... and they are STILL pending inspection.... why do we have to hurry up & send them & then they can sit on them & not clear them out of my request status page? Weird. Does anyone know if WPC has a deadline THEY...
May Newsletter Insert Correction - 05/19/2009
... May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in packaging and returning those parts." does...
Forum - 09/19/2007
... (another reference would be the WPC Bulletin # 99-00-89-019C) "For both types of requests (i.e., parts returns and/or repair order only requests) be sure to include a copy of the part return request form, repair order with the technician's comments,...
GWM - 05/14/2010
WHAT DOES IT MEAN WHEN FEEDBACK ON THE PARTS RETURN PAGE MEAN.I HAVE CLICKED ON EVERYTHING BUT DIDNT SEE ANYTHING
wpc returns - 07/05/2011
my service manager is questioning if there is a way to find the date and time the wpc posts a request for parts return after the claim is submitted..thanks
Re: Part questions - 11/30/2009
It's not a warranty parts return that I have - it's marked as an "exchange return". Any idea what I do now? I'm lost when it comes to parts - I think my parts dept. is too!
Re: admin allowance - 11/26/2014
.2 is used for items that go back to the exchange center (like radios and that sort of thing) .3 is for parts returns requested by the WPC.
Core Notes - 02/27/2020
... alongside of the core ID label affixed to the core and return without the box. Warranty core parts with quality defects are excluded from credit deductions if the core is identified with a warranty core label, WA-LA-0174-12. Effective May 1, 2012,...
Over-The-Counter Part Warranties - 10/01/2013
Service management is required to approve all part warranties, including those sold over-the-counter. When a customer returns a part they claim is defective, service management must be involved and approve the part warranty transaction. Since most parts...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
wpc part not sent back - 06/10/2015
I have a srta warranty transmission assembly that was supposed to go back to the warranty parts center and it accidentally got sent to the hvy core return center, I was wondering if there is any way I can still get paid for this transmission even though...
Parts Expedite Revisions - 04/27/2011
The process for claiming reimbursement for expenses incurred under the parts expediting program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need...
Special Return-Ignition Switch Assembly - 04/03/2014
... part numbers are being released, but are not yet available. Dealers are to mail, email or fax a separate PC659 application for each return to the Administrative PDC and indicate: return type -check "12" and in the comments column note "reference GlobalConnect...
From the Desk of a Service Manager - 02/04/2010
Take a moment to remember when the last time was that the service manager worked with the parts manager to analyze the state of the dealership's parts inventory and those processes that relate to both the service and parts functions. Maybe the meeting...
GMPP and the WPC - 05/09/2012
Does anyone know where to find the policies concerning GMPP claims and Parts returns. I asked the Parts dept and was told GMPP never requests any parts back. The only info in my Warr Book is that the jobcard must meet the same criteria as a Factory Warr...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Core Parts - 05/29/2019
All core parts (except ESC parts) must be retained for 72 hours beyond receipt of the Transaction Summary, showing credit. Because ESC parts are rarely requested for return by the WPC, exchanged units should be returned promptly to the ESC. If necessary,...
Parts That Are Damaged Before Installation - 07/25/2023
... If the part is found to be damaged (out of the box), the Parts Department is to file a Parts Return with GMCCA for a replacement part or credit. Parts that visually appear to be flawless, but found to be defective after installation may be handled...
Re: WPC returns - 04/18/2012
[quote] cnkraemer: I keep a copy with the job card signed by the parts department showing they got the request. I have the parts department weigh the part(s). Again, I give one copy to the parts department and I keep one with the transaction. [/quote] Lucky....
Parts Expediting - 03/23/2023
If the GWM system is used properly there should not be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item...
End of the Year - 11/05/2012
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Seat Belt Webbing - 03/11/2013
The Warranty Parts Center is currently requesting the return of seat belts on 2011-2013 model year Buick Enclave, Lacrosse, Regal; Cadillac CTS, SRX; Chevrolet Equinox, Malibu, Traverse, Volt; GMC Acadia, Terrain and 2012-2013 Chevrolet Sonic. GM has...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Service Policy and Procedure Update Preview - 09/27/2016
... Allowance field of the transaction.- Electronic Exchange Components: $20 in addition to current parts handling allowances- WPC returns - up to $20 (paperwork only) and up to $25 (part returns)- Allowances which previously paid at .2 will now allow $20-...
Forum - 04/14/2022
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
New Process for Identifying a Causal Part - 12/01/2015
One of the many things required when submitting a warranty transaction is the identification of the causal part. Most of the time this is an easy step, as there is only a single part billed out, or only a few and the causal part is obvious. Occasionally,...
Ignition Switch KEY Points - 06/06/2014
... base rate is exceeded, route the transaction for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged...
WPC Bulletin 99-00-89-019 - 09/09/2014
... with the returned paperwork. The transaction will be subject to debit if the WPC received the part without the paperwork or with incomplete paperwork.UPS Freight is no longer used for the shipping of hazardous materials. Central Transport must...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
The Parts Policies & Procedures Manual - 10/27/2020
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the...
Warranty Parts - 08/30/2012
After a warranty repair has been performed, all parts are to be turned into the parts department by the technician for tagging, retention, and/or return. The service agent is required to retain the part for a minimum of 15 days after the transaction...
Tire Pressure Monitors - 07/02/2012
Does your service department know that tire pressure monitors can be matched with the VIN of the vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The...
Core Credit Documentation - 08/09/2012
The dealer must submit for reimbursement for Core Parts returned to the WPC. The core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the...
Global Labour Code Exceptions - 05/14/2013
... management required documentation. The process for adjusting a transaction after a Warranty Parts Center request has been fulfilled has temporarily changed. A new labour code has been created to claim administrative allowances, core charges, and...
Same Day Repairs - 04/12/2013
... at the very least, by the end of the day. The changes GM has made involve recommending the right parts to stock and making it easier to get those parts to the dealership when they are not in stock. These actions will help you exceed your customer's expectations. The...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
What Would You Do - 11/19 - 10/23/2019
The following OTC part warranty issue was presented on the forum. For those members that are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility....
Forum - 04/13/2021
... return. I attach the document generated in Global to the claim so support the admin fee for the parts return request because I usually process them in global anyway and it isn't hard to click the "attach" button....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Part Rejects - 04/03/2014
... even the wrong job card. Sometimes the technician may have asked for a part but didn't use it and returned it to the parts department, and the part didn't get removed from the job card. With both of these rejects, a fair amount of research must be made...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
Re: warranty parts debits - 08/16/2011
When dealing with warranty parts we have a stamp the tech is required to use. The parts department is required to sign off on the stamp and take responsibility for taking posession of the part. If the part is not returned and I have a stamp on the hard...
Warranty Part Retention - 10/24/2017
... Center parts) must be retained for 72 hours from the payment date. If no Warranty Parts Center return is requested within 72 hours, the core must be shipped to the Core Return Center within 21 days. Additionally, core parts ARE NOT to be sold by dealerships...
If the GWM system is used properly there should not be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item...
End of the Year - 11/05/2012
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Seat Belt Webbing - 03/11/2013
The Warranty Parts Center is currently requesting the return of seat belts on 2011-2013 model year Buick Enclave, Lacrosse, Regal; Cadillac CTS, SRX; Chevrolet Equinox, Malibu, Traverse, Volt; GMC Acadia, Terrain and 2012-2013 Chevrolet Sonic. GM has...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Service Policy and Procedure Update Preview - 09/27/2016
... Allowance field of the transaction.- Electronic Exchange Components: $20 in addition to current parts handling allowances- WPC returns - up to $20 (paperwork only) and up to $25 (part returns)- Allowances which previously paid at .2 will now allow $20-...
Forum - 04/14/2022
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
New Process for Identifying a Causal Part - 12/01/2015
One of the many things required when submitting a warranty transaction is the identification of the causal part. Most of the time this is an easy step, as there is only a single part billed out, or only a few and the causal part is obvious. Occasionally,...
Ignition Switch KEY Points - 06/06/2014
... base rate is exceeded, route the transaction for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged...
WPC Bulletin 99-00-89-019 - 09/09/2014
... with the returned paperwork. The transaction will be subject to debit if the WPC received the part without the paperwork or with incomplete paperwork.UPS Freight is no longer used for the shipping of hazardous materials. Central Transport must...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
The Parts Policies & Procedures Manual - 10/27/2020
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the...
Warranty Parts - 08/30/2012
After a warranty repair has been performed, all parts are to be turned into the parts department by the technician for tagging, retention, and/or return. The service agent is required to retain the part for a minimum of 15 days after the transaction...
Tire Pressure Monitors - 07/02/2012
Does your service department know that tire pressure monitors can be matched with the VIN of the vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The...
Core Credit Documentation - 08/09/2012
The dealer must submit for reimbursement for Core Parts returned to the WPC. The core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the...
Global Labour Code Exceptions - 05/14/2013
... management required documentation. The process for adjusting a transaction after a Warranty Parts Center request has been fulfilled has temporarily changed. A new labour code has been created to claim administrative allowances, core charges, and...
Same Day Repairs - 04/12/2013
... at the very least, by the end of the day. The changes GM has made involve recommending the right parts to stock and making it easier to get those parts to the dealership when they are not in stock. These actions will help you exceed your customer's expectations. The...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
What Would You Do - 11/19 - 10/23/2019
The following OTC part warranty issue was presented on the forum. For those members that are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility....
Forum - 04/13/2021
... return. I attach the document generated in Global to the claim so support the admin fee for the parts return request because I usually process them in global anyway and it isn't hard to click the "attach" button....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Part Rejects - 04/03/2014
... even the wrong job card. Sometimes the technician may have asked for a part but didn't use it and returned it to the parts department, and the part didn't get removed from the job card. With both of these rejects, a fair amount of research must be made...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
Re: warranty parts debits - 08/16/2011
When dealing with warranty parts we have a stamp the tech is required to use. The parts department is required to sign off on the stamp and take responsibility for taking posession of the part. If the part is not returned and I have a stamp on the hard...
Warranty Part Retention - 10/24/2017
... Center parts) must be retained for 72 hours from the payment date. If no Warranty Parts Center return is requested within 72 hours, the core must be shipped to the Core Return Center within 21 days. Additionally, core parts ARE NOT to be sold by dealerships...
Reject of the Month - 01/21/2019
Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado....
Parts Department and Warranty Compliance - 07/30/2020
The Parts Department typically doesn’t have a lot of involvement with warranty repairs, but they do have some. This article addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic...
Re: Core Reimbursements - 02/04/2011
You submit it in the net item freight/postage field when you do the add credit for returning the part to WPC
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
Notifications Area - 03/08/2012
The Notifications Area isn't just for part returns anymore! If you have been selected to participate in a SASR (Service Agent Self Review) or have rejected PRA Requests it will be communicated to you through the Notifications Area on GWM. Another reason...
Forum - 10/03/2017
The only thing I do for parts is submitting for WPC admin allowance and core returns to GM. My parts dept handles the shipping and the printing of all the paperwork.
Forum - 02/05/2018
Refer to bulletin 99-00-89-019: WPC Parts Return Program Information. Section H 'Shipping Process for Non-Hazardous Parts' provides details on Central Transport within bullet 8, including who to contact if there are carrier delays or problems (WPC...
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Steering Gear Bushings - 04/12/2011
... to correct a concern of a clunk or knock noise from the bushing in the steering gear. Warranty part returns have shown that entire steering gear assemblies are being replaced to address this issue. The correct part number for the bushing is 20908399....
Takata Airbag Recall - 06/29/2021
... Allowance Net Item field when submitting the repair transaction. This recall bulletin states: Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in...
GWM Issues and Issue Resolution - 06/19/2013
... is not compatible with GWM and may cause submission issues (e.g. inability to enter more than one part with a transaction). The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with...
Customer Satisfaction Program 15036 - 04/08/2016
An initial supply of Trailer Hitch Platforms, part number 19333098, has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A...
Re: WPC returns - 04/19/2012
[quote] cnkraemer: The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for...
Re: Warranty Part Retention - 01/27/2012
My parts department handles the scrapping itself. Every day I make a copy of the transaction stmt and an r.o. copy of any paid claim line with parts on it. I staple the r.o. copies together and highlight the r.o. number and parts that can be scrapped...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Administrative Allowance - 10/26/2016
... card. Electronic Exchange: Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the net/administrative allowance field of...
End of Year - 10/23/2019
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Warranty Parts Turn-In - 12/21/2017
The latest on warranty and policy parts: Following a warranty repair, all parts are to be turned into the parts department by technicians for tagging, retention, and/or return. The requirement for the parts department to acknowledge receipt of warranty...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership...
End of Year - 10/26/2021
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
End of Year - 10/28/2022
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Causal Part - 01/24/2023
The causal part in a warranty repair, the part that caused the main need for the repair, is very important to General Motors. When submitting a warranty transaction, it is a requirement to indicate the causal part. As a reminder: Only one part number...
End of Year - 10/25/2023
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Forum - 03/07/2024
... at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one both or no pay. ( I am not called Franzilla for nothing lol)...
End of Year - 10/27/2020
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado....
Parts Department and Warranty Compliance - 07/30/2020
The Parts Department typically doesn’t have a lot of involvement with warranty repairs, but they do have some. This article addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic...
Re: Core Reimbursements - 02/04/2011
You submit it in the net item freight/postage field when you do the add credit for returning the part to WPC
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
Notifications Area - 03/08/2012
The Notifications Area isn't just for part returns anymore! If you have been selected to participate in a SASR (Service Agent Self Review) or have rejected PRA Requests it will be communicated to you through the Notifications Area on GWM. Another reason...
Forum - 10/03/2017
The only thing I do for parts is submitting for WPC admin allowance and core returns to GM. My parts dept handles the shipping and the printing of all the paperwork.
Forum - 02/05/2018
Refer to bulletin 99-00-89-019: WPC Parts Return Program Information. Section H 'Shipping Process for Non-Hazardous Parts' provides details on Central Transport within bullet 8, including who to contact if there are carrier delays or problems (WPC...
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Steering Gear Bushings - 04/12/2011
... to correct a concern of a clunk or knock noise from the bushing in the steering gear. Warranty part returns have shown that entire steering gear assemblies are being replaced to address this issue. The correct part number for the bushing is 20908399....
Takata Airbag Recall - 06/29/2021
... Allowance Net Item field when submitting the repair transaction. This recall bulletin states: Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in...
GWM Issues and Issue Resolution - 06/19/2013
... is not compatible with GWM and may cause submission issues (e.g. inability to enter more than one part with a transaction). The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with...
Customer Satisfaction Program 15036 - 04/08/2016
An initial supply of Trailer Hitch Platforms, part number 19333098, has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A...
Re: WPC returns - 04/19/2012
[quote] cnkraemer: The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for...
Re: Warranty Part Retention - 01/27/2012
My parts department handles the scrapping itself. Every day I make a copy of the transaction stmt and an r.o. copy of any paid claim line with parts on it. I staple the r.o. copies together and highlight the r.o. number and parts that can be scrapped...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Administrative Allowance - 10/26/2016
... card. Electronic Exchange: Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the net/administrative allowance field of...
End of Year - 10/23/2019
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Warranty Parts Turn-In - 12/21/2017
The latest on warranty and policy parts: Following a warranty repair, all parts are to be turned into the parts department by technicians for tagging, retention, and/or return. The requirement for the parts department to acknowledge receipt of warranty...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership...
End of Year - 10/26/2021
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
End of Year - 10/28/2022
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Causal Part - 01/24/2023
The causal part in a warranty repair, the part that caused the main need for the repair, is very important to General Motors. When submitting a warranty transaction, it is a requirement to indicate the causal part. As a reminder: Only one part number...
End of Year - 10/25/2023
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Forum - 03/07/2024
... at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one both or no pay. ( I am not called Franzilla for nothing lol)...
End of Year - 10/27/2020
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
TPM - 03/08/2012
... took place or accessory wheels were added. Because of this technology, TPM's are on warranty parts return request to enable engineers to investigate the cause for customer complaint. Ensure that TPM's replaced as a warranty transaction are held and tagged...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... only when the technician's documentation supports it.A good warranty administrator monitors WPC part and document return requests.A great warranty administrator checks the WPC part and document return requests daily to make certain parts or documents...
Re: TPM replacement, tire dealers - 08/07/2008
You're welcome. I found this one interesting because it says NOT to replace all 4, tpm's... were they all failed? Wow, that is unusual. With my luck they would all be requested for a parts return.
Re: WPC returns - 04/19/2012
Thanks everyone - I knew how the process works with returning parts, just needed to know if the shipping was FedEx or UPS. Found out it's UPS!
Forum - 11/27/2017
We are having the same issues as well since the 'update'. In addition we are unable to print shipping labels for WPC Return Parts Requests. Very frustrating indeed.
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
Defective Parts - 03/01/2016
From the Parts & Accessories P&P: Parts and accessories found to be defective before installation on the vehicle, or sale over-the-counter, are to be returned to GM Parts for credit. As a general rule, any item with a functional defect visible...
Parts and Accessories Warranty - 03/28/2022
The following are a few of the key points found in Article 1.1.1 Dealer Parts and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent...
Cores - 10/26/2021
All Warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours beyond receipt of the Transaction Summary showing claim credit. If a WPC return request is not received through the GWM system within 72 hours of receipt of a GWM...
What Would You Do - 09/21 - 08/30/2021
A vehicle was brought in to the service department for a warranty service repair. The technician diagnosed and determined the cause of failure. Since the parts department did not carry the part, and it was not available locally, the part was ordered.Once...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the ...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
2014 Cadillac CTS Shifter Knob - 05/09/2014
... root cause of the issue. Ensure that the white connector is included with the shifter knob when parts are returned to the WPC. ...
Warranty Parts Expediting - 08/05/2014
Warranty Parts Expediting is a program designed to reimburse Service Agents the costs involved in obtaining needed warranty parts. The intent of this program is to improve customer satisfaction and reduce comebacks by repairing the concern at the initial...
The WPC and Partial Shipment - 08/22/2017
The Warranty Parts Center will alert dealers who have accepted and paid warranty transactions that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any...
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
When I was at a GM meeting, it was stated if a customer had their warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreci...
Re: Seal Part Warranty - 08/11/2015
From P&P Article 1.1.1: Seals and Gaskets • Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
Filing and Supporting Documentation - 01/21/2015
... transportation rental agreements and receipts for taxi, bus, fuel, etc.Invoices for non-GM parts purchasesInvoices for outside GM parts purchases and CSO-3 parts expediting freight chargesOriginal invoice copies for outside repairs in conjunction with...
Warranty Performance Analysis - 04/13/2010
... technician during his diagnosis? Each duplicated complaint is a training opportunity.Are "try-me" parts removed from the car and returned to the parts department or back to the new car from which they may have been removed or are they charged to the...
Global Warranty Tips - 03/11/2010
... by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission, below the pricing...
Forum - 11/19/2019
... to complete the PET with the accurate repair total (at warranty rate). If the PET returns a $0 GM participation / $100 customer participation, the customer may elect to decline the repair, at which point the customer has previously agreed to the diagnostic...
End of Year Claims Clean-Up - 10/24/2018
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that...
Re: Claim $$ we could be missing... - 07/24/2015
Don't forget about the admin time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help...
Re: WARRANTY CORE - 02/02/2010
... for core charges, administrative labor time, freight/postage and shipping materials for parts that are returned to the Warranty Parts Center must be submitted with the specific repair transaction. As the repair transaction has already been accepted and...
... took place or accessory wheels were added. Because of this technology, TPM's are on warranty parts return request to enable engineers to investigate the cause for customer complaint. Ensure that TPM's replaced as a warranty transaction are held and tagged...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... only when the technician's documentation supports it.A good warranty administrator monitors WPC part and document return requests.A great warranty administrator checks the WPC part and document return requests daily to make certain parts or documents...
Re: TPM replacement, tire dealers - 08/07/2008
You're welcome. I found this one interesting because it says NOT to replace all 4, tpm's... were they all failed? Wow, that is unusual. With my luck they would all be requested for a parts return.
Re: WPC returns - 04/19/2012
Thanks everyone - I knew how the process works with returning parts, just needed to know if the shipping was FedEx or UPS. Found out it's UPS!
Forum - 11/27/2017
We are having the same issues as well since the 'update'. In addition we are unable to print shipping labels for WPC Return Parts Requests. Very frustrating indeed.
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
Defective Parts - 03/01/2016
From the Parts & Accessories P&P: Parts and accessories found to be defective before installation on the vehicle, or sale over-the-counter, are to be returned to GM Parts for credit. As a general rule, any item with a functional defect visible...
Parts and Accessories Warranty - 03/28/2022
The following are a few of the key points found in Article 1.1.1 Dealer Parts and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent...
Cores - 10/26/2021
All Warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours beyond receipt of the Transaction Summary showing claim credit. If a WPC return request is not received through the GWM system within 72 hours of receipt of a GWM...
What Would You Do - 09/21 - 08/30/2021
A vehicle was brought in to the service department for a warranty service repair. The technician diagnosed and determined the cause of failure. Since the parts department did not carry the part, and it was not available locally, the part was ordered.Once...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the ...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
2014 Cadillac CTS Shifter Knob - 05/09/2014
... root cause of the issue. Ensure that the white connector is included with the shifter knob when parts are returned to the WPC. ...
Warranty Parts Expediting - 08/05/2014
Warranty Parts Expediting is a program designed to reimburse Service Agents the costs involved in obtaining needed warranty parts. The intent of this program is to improve customer satisfaction and reduce comebacks by repairing the concern at the initial...
The WPC and Partial Shipment - 08/22/2017
The Warranty Parts Center will alert dealers who have accepted and paid warranty transactions that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any...
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
When I was at a GM meeting, it was stated if a customer had their warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreci...
Re: Seal Part Warranty - 08/11/2015
From P&P Article 1.1.1: Seals and Gaskets • Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
Filing and Supporting Documentation - 01/21/2015
... transportation rental agreements and receipts for taxi, bus, fuel, etc.Invoices for non-GM parts purchasesInvoices for outside GM parts purchases and CSO-3 parts expediting freight chargesOriginal invoice copies for outside repairs in conjunction with...
Warranty Performance Analysis - 04/13/2010
... technician during his diagnosis? Each duplicated complaint is a training opportunity.Are "try-me" parts removed from the car and returned to the parts department or back to the new car from which they may have been removed or are they charged to the...
Global Warranty Tips - 03/11/2010
... by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission, below the pricing...
Forum - 11/19/2019
... to complete the PET with the accurate repair total (at warranty rate). If the PET returns a $0 GM participation / $100 customer participation, the customer may elect to decline the repair, at which point the customer has previously agreed to the diagnostic...
End of Year Claims Clean-Up - 10/24/2018
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that...
Re: Claim $$ we could be missing... - 07/24/2015
Don't forget about the admin time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help...
Re: WARRANTY CORE - 02/02/2010
... for core charges, administrative labor time, freight/postage and shipping materials for parts that are returned to the Warranty Parts Center must be submitted with the specific repair transaction. As the repair transaction has already been accepted and...
Exchange Program for Electronic Products - 10/14/2011
... add model years and update ESC contact information, other details within are worth revisiting.The part number must be obtained and identified when ordering an exchange unit. This can be accomplished by either using the Tech 2 or GDS scan tool or by removing...
Forum - 04/17/2020
... ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also went into the parts return status on Global and pulled last 3 months and the repair order was...
ZSET-Parts installed by parts department - 03/20/2020
My question is alot of the time our customers purchase accessories (mainly floor liners) at parts counter and our parts employees install them. Do we still need to make an RO to complete the ZSET transaction or can we use a counter ticket to...
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Parts expedite and Parts warranties - 07/02/2021
I have always been told we can't claim shuttle, tow, rental or parts expedite on parts warranty claims. Does anyone know where I can find that in writing?Thanks!
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Fluids - 03/23/2024
Parts that are returned to the WPC must be drained of all fluids. Parts containing or soaked by fluids such as fuel, engine oil or transmission fluid must be thoroughly drained, wiped clean, and appropriately packaged and shipped. Parts received at the...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
Hybrid Vehicle Labor Time - 02/04/2010
... with the appropriate labor operation selection for a hybrid repair. A review of warranty returned parts at the WPC has established that there is a misunderstanding of which operations are intended for which hybrid specific parts. ...
Parts Ceiling: Making Adjustments for Additional Parts - 03/10/2011
On occasion, a repair or campaign comes along that may require additional parts based on the condition of certain components, gaskets, or seals. If the transaction is submitted with the additional parts it will most likely reject. Dealing with these...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Drive Motor Battery - 01/10/2014
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
After a warranty repair, all parts replaced are to be turned into the parts department by technicians for identification, retention, and/or return. It’s important to note that parts must be turned in immediately after a repair. Dealers have reported...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT ON IT YET...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
... manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't remember the self debit p...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
HAVE THE SAME PROBLEM!! LET ME KNOW IF YOU FIND A SOLUTION......
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
Does your parts department make service eat the difference and why cant you have partial bottles?
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
We had the same issue here at the beginning. I talked to our parts dept and we agreed that they wont charge out any fluid on the RO. They just charge the bottle to our service dept directly. I then charge out the fluid ($1.40) on the RO's as a fluid(on...
... add model years and update ESC contact information, other details within are worth revisiting.The part number must be obtained and identified when ordering an exchange unit. This can be accomplished by either using the Tech 2 or GDS scan tool or by removing...
Forum - 04/17/2020
... ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also went into the parts return status on Global and pulled last 3 months and the repair order was...
ZSET-Parts installed by parts department - 03/20/2020
My question is alot of the time our customers purchase accessories (mainly floor liners) at parts counter and our parts employees install them. Do we still need to make an RO to complete the ZSET transaction or can we use a counter ticket to...
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Parts expedite and Parts warranties - 07/02/2021
I have always been told we can't claim shuttle, tow, rental or parts expedite on parts warranty claims. Does anyone know where I can find that in writing?Thanks!
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Fluids - 03/23/2024
Parts that are returned to the WPC must be drained of all fluids. Parts containing or soaked by fluids such as fuel, engine oil or transmission fluid must be thoroughly drained, wiped clean, and appropriately packaged and shipped. Parts received at the...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
Hybrid Vehicle Labor Time - 02/04/2010
... with the appropriate labor operation selection for a hybrid repair. A review of warranty returned parts at the WPC has established that there is a misunderstanding of which operations are intended for which hybrid specific parts. ...
Parts Ceiling: Making Adjustments for Additional Parts - 03/10/2011
On occasion, a repair or campaign comes along that may require additional parts based on the condition of certain components, gaskets, or seals. If the transaction is submitted with the additional parts it will most likely reject. Dealing with these...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Drive Motor Battery - 01/10/2014
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
After a warranty repair, all parts replaced are to be turned into the parts department by technicians for identification, retention, and/or return. It’s important to note that parts must be turned in immediately after a repair. Dealers have reported...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT ON IT YET...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
... manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't remember the self debit p...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
HAVE THE SAME PROBLEM!! LET ME KNOW IF YOU FIND A SOLUTION......
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
Does your parts department make service eat the difference and why cant you have partial bottles?
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
We had the same issue here at the beginning. I talked to our parts dept and we agreed that they wont charge out any fluid on the RO. They just charge the bottle to our service dept directly. I then charge out the fluid ($1.40) on the RO's as a fluid(on...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
DOES THE MONEY END ON IT COME OUT RIGHT DOING IT THAT WAY??? OR IS THE INVENTORY WAY OFF????
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
Heather - are you the Heather from the recent workshop in Chicago? Sorry to get off track, but I have to know!
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
I haven't had any problems with inventory being off posting it that way. No, I wasn't at a workshop recently.
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/26/2010
Thanks Heather! There was a Heather in our Chicago warranty class who just got warranties dumped on her like 1 week prior. She had no knowledge of the warranty process at all, and is trying to learn as she goes.
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/24/2010
I HAVE AN ONGOING BATTLE ON USING PARTIAL FLUID AMOUNTS... EXAMPLE - RECALL 09132, CALLS FOR 1/4 CONTAINER NOT TO EXCEED $1.40 IN NET ---- MY PARTS DEPT KEEPS CHARGING THE ENTIRE BOTTLE DUE THEY SAY THE CANT GET THE UNUSED PORTION BACK DUE TO CANT KEEP...
Saturn parts-warranty - 04/07/2011
Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any as...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Re: Saturn parts-warranty - 04/15/2011
Thanks for the response - it was our parts person who didn't price them correctly
part damaged during shipping - 08/24/2011
... had a large scuff mark in the painted end. I told the service advisor they needed to return the part and get it replaced based on the parts policies & procedures regarding defective parts & accessories. They wanted to have the body shop repair the...
Re: Parts Expediting & Freight for parts expediting - 04/21/2009
Thats a good idea Rhonda, I will try putting both together next time! I'm really trying to get my S.M. to cut back on using so many B auths. Brian
Parts Expediting & Freight for parts expediting - 04/16/2009
We purchased a torque converter from another dealer for a warranty claim. Put the TC, related parts & labor on one line. Used Z5000 to recover the cost difference from purchasing from another dealer. The freight to ship this item was $120, so I used...
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I ALWAYS PICK WHICH ONE HAS THE HIGHER AMOUNT & THEN CLAIM THEM BOTH UNDER THAT WITH NO PROBLEM
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Re: towing - 05/23/2008
REF P&P MANUAL SECTION 1.2.4 F & H. TOWING POLICIES APPLY TO COVERED REPAIRS PARTS & ACCESSORIES WARRANTY WHEN INSTALLED BY DEALER. OVER THE COUNTER PART WARRANTY DOES NOT COVER TOWING IN CONNECTION WITH RETURN OF A DEFECTIVE PART.
UNCOVERED PART CAUSING FAILURE OF COVERED PART - 10/18/2016
I'm pretty sure I've seen a bulletin that addresses a bunch of concerns with covered and uncovered part failure scenarios but I can't put my fingers on it. Does anybody know of this bulletin or where the info is in the P&P or Warranty Manuals...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and that's when you go in and do an adjustment to the paid claim and add in the admin time. Hope that helps....
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Forum - 10/02/2017
I handle all scrapping of the parts & when WPC ask for a part to be returned I also help with that. The cores the Parts dept handles that.
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
I have a parts warranty customer bought a transmission at another dealer out of state and came through washington and he was having issues, we found that we needed to tear down the transmission and rebuild it. we did not have a couple of parts so we bought...
Drive Motor Battery Core Return - 04/29/2021
... the battery/battery section. Dealers will be charged the value of the replacement battery if the parts are not returned within 30 days....
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
DOES THE MONEY END ON IT COME OUT RIGHT DOING IT THAT WAY??? OR IS THE INVENTORY WAY OFF????
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
Heather - are you the Heather from the recent workshop in Chicago? Sorry to get off track, but I have to know!
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
I haven't had any problems with inventory being off posting it that way. No, I wasn't at a workshop recently.
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/26/2010
Thanks Heather! There was a Heather in our Chicago warranty class who just got warranties dumped on her like 1 week prior. She had no knowledge of the warranty process at all, and is trying to learn as she goes.
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/24/2010
I HAVE AN ONGOING BATTLE ON USING PARTIAL FLUID AMOUNTS... EXAMPLE - RECALL 09132, CALLS FOR 1/4 CONTAINER NOT TO EXCEED $1.40 IN NET ---- MY PARTS DEPT KEEPS CHARGING THE ENTIRE BOTTLE DUE THEY SAY THE CANT GET THE UNUSED PORTION BACK DUE TO CANT KEEP...
Saturn parts-warranty - 04/07/2011
Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any as...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Re: Saturn parts-warranty - 04/15/2011
Thanks for the response - it was our parts person who didn't price them correctly
part damaged during shipping - 08/24/2011
... had a large scuff mark in the painted end. I told the service advisor they needed to return the part and get it replaced based on the parts policies & procedures regarding defective parts & accessories. They wanted to have the body shop repair the...
Re: Parts Expediting & Freight for parts expediting - 04/21/2009
Thats a good idea Rhonda, I will try putting both together next time! I'm really trying to get my S.M. to cut back on using so many B auths. Brian
Parts Expediting & Freight for parts expediting - 04/16/2009
We purchased a torque converter from another dealer for a warranty claim. Put the TC, related parts & labor on one line. Used Z5000 to recover the cost difference from purchasing from another dealer. The freight to ship this item was $120, so I used...
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I ALWAYS PICK WHICH ONE HAS THE HIGHER AMOUNT & THEN CLAIM THEM BOTH UNDER THAT WITH NO PROBLEM
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Re: towing - 05/23/2008
REF P&P MANUAL SECTION 1.2.4 F & H. TOWING POLICIES APPLY TO COVERED REPAIRS PARTS & ACCESSORIES WARRANTY WHEN INSTALLED BY DEALER. OVER THE COUNTER PART WARRANTY DOES NOT COVER TOWING IN CONNECTION WITH RETURN OF A DEFECTIVE PART.
UNCOVERED PART CAUSING FAILURE OF COVERED PART - 10/18/2016
I'm pretty sure I've seen a bulletin that addresses a bunch of concerns with covered and uncovered part failure scenarios but I can't put my fingers on it. Does anybody know of this bulletin or where the info is in the P&P or Warranty Manuals...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and that's when you go in and do an adjustment to the paid claim and add in the admin time. Hope that helps....
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Forum - 10/02/2017
I handle all scrapping of the parts & when WPC ask for a part to be returned I also help with that. The cores the Parts dept handles that.
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
I have a parts warranty customer bought a transmission at another dealer out of state and came through washington and he was having issues, we found that we needed to tear down the transmission and rebuild it. we did not have a couple of parts so we bought...
Drive Motor Battery Core Return - 04/29/2021
... the battery/battery section. Dealers will be charged the value of the replacement battery if the parts are not returned within 30 days....
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Parts Department and Warranty Compliance - 04/13/2022
The Parts Department typically doesn't have a lot of involvement with warranty repairs, but they do have some. This video addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic Service...
Parts Scrapping - 04/25/2023
Following a warranty repair, all parts are to be turned into the parts department by technicians for retention and/or return to the WPC. Warranty parts retained must be identified with the job card number. It is recommended to also identify the last 8...
Forum - 10/31/2023
Yes that is the LOP I I will use but the part was only ordered on this ro. The part had to be ordered and the customer will return to have the part replaced. Since I have so many hours on this one I am wondering if I should be claiming some time on the...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... shipping instructions and include worksheet B and the core return process. Both Hybrid Battery Part Restriction Worksheets (A&B) must be completed prior to contacting TAC. TAC will verify that the proper diagnosis has been performed and, if necessary,...
Filing - 06/06/2014
... printoutsGM issued authorizations and approvalsWarranty transaction submission recordsWPC parts return shipping records and requestsCopies of invoices for parts expediting expendituresOriginal job cards or parts invoices for service replacement part...
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Forum - 08/08/2018
Are you still facing this issue? I haven't had to do any parts returns for a couple weeks.
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
Re: WPC returns - 05/11/2012
[quote] cnkraemer: It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. [/quote] Um, somebody better tell them that 2...
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked ...
Re: WPC returns - 05/16/2012
wow !!! never a dull moment where you are makes it interesting..we are on reynolds its easy..
Re: WPC returns - 05/16/2012
I've used ADP, Reynolds/Reynolds & now Automate. I LOVE Rey/Rey! Easy peasy.
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: WPC returns - 04/18/2012
... at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department showing they got the request. Then there's a small box that shows up for the...
Re: WPC returns - 04/18/2012
[quote] sschepp: Does anyone know who handles the shipping for returns back to the WPC when they request parts back? When you go in and look at what they want back, and it says "generate shippping label" - anyone know what shipping company this is? ...
WPC returns - 04/17/2012
Does anyone know who handles the shipping for returns back to the WPC when they request parts back? When you go in and look at what they want back, and it says "generate shippping label" - anyone know what shipping company this is? You can't tell by...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
Hi everyone, So we foloowed the directions to a tee on how to properly return the airbag for recall 14491, sent it out FEDEX in original box and put all the proper documentation on the box and it has been returned by FEDEX stating The indentification...
TIRE RETURN LABEL - 08/30/2016
Hoping someone here can help! I submitted a tire authorization online and forgot to print the shipping label to return the tires. I can't seem to get it to pull back up on the Pre-Auth search function.... any suggestions? UPDATE: They...
Re: What is the correct procedure? - 02/10/2009
YOU NEED A SEPERATE RO FOR THE DEFECTIVE REPLACEMENT. THE CUSTOMER NEEDS TO PAY THE FIRST RO. SUBMIT THE SECOND RO AS PARTS WARRANTY, REFERRING TO THE FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE...
Re: wpc returns - 07/06/2011
I have never known that thanks that will help me as well
Re: wpc returns - 07/06/2011
THANKS SO MUCH MARK I KNEW THERE WAS A WAY TO FIND OUT BUT DIDNT KNOW HOW...THAT HELPS ALOT
The Parts Department typically doesn't have a lot of involvement with warranty repairs, but they do have some. This video addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic Service...
Parts Scrapping - 04/25/2023
Following a warranty repair, all parts are to be turned into the parts department by technicians for retention and/or return to the WPC. Warranty parts retained must be identified with the job card number. It is recommended to also identify the last 8...
Forum - 10/31/2023
Yes that is the LOP I I will use but the part was only ordered on this ro. The part had to be ordered and the customer will return to have the part replaced. Since I have so many hours on this one I am wondering if I should be claiming some time on the...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... shipping instructions and include worksheet B and the core return process. Both Hybrid Battery Part Restriction Worksheets (A&B) must be completed prior to contacting TAC. TAC will verify that the proper diagnosis has been performed and, if necessary,...
Filing - 06/06/2014
... printoutsGM issued authorizations and approvalsWarranty transaction submission recordsWPC parts return shipping records and requestsCopies of invoices for parts expediting expendituresOriginal job cards or parts invoices for service replacement part...
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Forum - 08/08/2018
Are you still facing this issue? I haven't had to do any parts returns for a couple weeks.
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
Re: WPC returns - 05/11/2012
[quote] cnkraemer: It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. [/quote] Um, somebody better tell them that 2...
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked ...
Re: WPC returns - 05/16/2012
wow !!! never a dull moment where you are makes it interesting..we are on reynolds its easy..
Re: WPC returns - 05/16/2012
I've used ADP, Reynolds/Reynolds & now Automate. I LOVE Rey/Rey! Easy peasy.
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: WPC returns - 04/18/2012
... at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department showing they got the request. Then there's a small box that shows up for the...
Re: WPC returns - 04/18/2012
[quote] sschepp: Does anyone know who handles the shipping for returns back to the WPC when they request parts back? When you go in and look at what they want back, and it says "generate shippping label" - anyone know what shipping company this is? ...
WPC returns - 04/17/2012
Does anyone know who handles the shipping for returns back to the WPC when they request parts back? When you go in and look at what they want back, and it says "generate shippping label" - anyone know what shipping company this is? You can't tell by...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
Hi everyone, So we foloowed the directions to a tee on how to properly return the airbag for recall 14491, sent it out FEDEX in original box and put all the proper documentation on the box and it has been returned by FEDEX stating The indentification...
TIRE RETURN LABEL - 08/30/2016
Hoping someone here can help! I submitted a tire authorization online and forgot to print the shipping label to return the tires. I can't seem to get it to pull back up on the Pre-Auth search function.... any suggestions? UPDATE: They...
Re: What is the correct procedure? - 02/10/2009
YOU NEED A SEPERATE RO FOR THE DEFECTIVE REPLACEMENT. THE CUSTOMER NEEDS TO PAY THE FIRST RO. SUBMIT THE SECOND RO AS PARTS WARRANTY, REFERRING TO THE FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE...
Re: wpc returns - 07/06/2011
I have never known that thanks that will help me as well
Re: wpc returns - 07/06/2011
THANKS SO MUCH MARK I KNEW THERE WAS A WAY TO FIND OUT BUT DIDNT KNOW HOW...THAT HELPS ALOT
Re: claim returned as pending after being paid. - 05/19/2011
NEVER HAD THIS HAPPEN, JUST WONDERING IF YOU HAD A CALL BACK YET...
Re: claim returned as pending after being paid. - 05/20/2011
NO NOT YET
claim returned as pending after being paid. - 05/17/2011
... comments User Request-remedy 178472..i called dbc they looked at it told me its something about parts pricing and to leave it as pending and they will call me back..Anyone had this happen ???? this is something new to me....thanks...
Re: claim returned as pending after being paid. - 05/24/2011
they were looking at the cost of the bulk oil and said it was priced wrong so the warranty support center corrected backed it out and made a correction. dbc called me back yesterday...
Re: Core Return - 02/28/2011
Angela... A core reimbursement is handled as outlined by Mark (with the following exception: enter the core amount in the freight net item field) - additionally when performing a transaction adjustment you must indicate the adjustment by clicking on ...
Re: Core Return - 03/02/2011
Hi everyone, I haven't been able to get the claim to go through yet as we have been switching from Reynolds to ADP. I will update with what worked when it does go through. Thank you for all your help so far!
Core Return - 02/25/2011
... transmission, but then I need a dependent flush code. Obviously, I don't have that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Core Return - 02/26/2011
Did WPC ask for the core back? If they didn't the core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this...
Return Codes - 01/26/2011
I know I saw a list of these a while back, and I can't remember where... any idea where to find a list of the return codes? I got this one today: Error 834 : Repair performed prior to start of Warranty This vehicle was delivered to us in October...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior ...
Re: Return Codes - 01/26/2011
Requires an "A" auth --- you are probably thinking of the "Global Warranty Management System Manual"
Re: Return Codes - 01/26/2011
Thanks! Don't you just hate it when you know you read something about a particular situation and then can't find the paperwork to back it up to save your life? I know I can always count on everyone here!
Re: Return Codes - 01/27/2011
i have never seen that one either but thanks i know what to do if i ever do.....learn something new everyday on here...
Re: WPC returns for 08/25/10 - 08/25/2010
I GOT A TON TODAY AS WELL.....NOT SURE WHAT IS GOING ON! BE SURE TO KEEP US UPDATED WHEN AND IF YOU FIND SOMETHING OUT
Re: WPC returns for 08/25/10 - 08/25/2010
my 4 parts are already gone...and they are not on the green line anymore..guess they will have to keep them...
Re: WPC returns for 08/25/10 - 08/25/2010
I almost sent mine off, I printed the shipping labels, and was just about ready to send them off, then saw the message from GM. It will be interesting to see how many parts they get from us!
Re: WPC returns for 08/25/10 - 08/25/2010
SOMETHING HAS TO BE WRONG..MY 4 PARTS I SENT BACK WERE TAKEN OFF ..NOW THERE ARE 4 NEW PARTS THEY WANT AND ONE INCLUDES A BRAKE LITE SWITCH ON A CAMPAIGN...CHECK YOUR LISTS..
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: WPC returns for 08/25/10 - 08/26/2010
i pulled all mine and waited till today to see if they made a mistake again,and they were off the list..but i will keep them out you never know about GM
Takata Air Bag Returns - 07/25/2023
... box was permanently closed, and will not be available to receive email requests for Takata Air Bag Returns. XPO Logistics transitioned to RXO Logistics. The appropriate email address to use to request returns is: SCFIELDACTION.14305@RXO.COM. The...
Core Battery Return - 01/24/2023
The lithium-ion core battery must be returned in the original OE dunnage or the crate it was shipped in. The battery core is GM material and must be returned in 30 days. As a reminder: do not wait for the warranty claim to be processed before returning...
Core Processing and Returns - 06/29/2021
The new, one million square foot core-processing facility is located in Joliet, Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access ...
Material Returns - 09/26/2022
To avoid shipping charges for material returns to GM, contact XPO Logistics (not to be confused with XPO LTL, as they are not a contracted carrier for dealer returns). For all material return questions, call 855.654.7157 or email SCGMOPS@xpo.com (except...
Return to Office - 11/21/2022
... forward with a three day a week minimum while allowing for flexibility depending on the job and department. “Work Appropriately” is the name of the remote work policy that GM adopted in 2021 during the COVID pandemic. The idea of the policy...
Assembly Return Requirements - 08/30/2012
When returning a transmission assembly to the WPC for inspection, a legible copy of the job card documenting the flush code, the Automatic Transmission Replacement Authorization Request form and the Repair Estimate/Replacement Component Assembly Estimate...
NEVER HAD THIS HAPPEN, JUST WONDERING IF YOU HAD A CALL BACK YET...
Re: claim returned as pending after being paid. - 05/20/2011
NO NOT YET
claim returned as pending after being paid. - 05/17/2011
... comments User Request-remedy 178472..i called dbc they looked at it told me its something about parts pricing and to leave it as pending and they will call me back..Anyone had this happen ???? this is something new to me....thanks...
Re: claim returned as pending after being paid. - 05/24/2011
they were looking at the cost of the bulk oil and said it was priced wrong so the warranty support center corrected backed it out and made a correction. dbc called me back yesterday...
Re: Core Return - 02/28/2011
Angela... A core reimbursement is handled as outlined by Mark (with the following exception: enter the core amount in the freight net item field) - additionally when performing a transaction adjustment you must indicate the adjustment by clicking on ...
Re: Core Return - 03/02/2011
Hi everyone, I haven't been able to get the claim to go through yet as we have been switching from Reynolds to ADP. I will update with what worked when it does go through. Thank you for all your help so far!
Core Return - 02/25/2011
... transmission, but then I need a dependent flush code. Obviously, I don't have that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Core Return - 02/26/2011
Did WPC ask for the core back? If they didn't the core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this...
Return Codes - 01/26/2011
I know I saw a list of these a while back, and I can't remember where... any idea where to find a list of the return codes? I got this one today: Error 834 : Repair performed prior to start of Warranty This vehicle was delivered to us in October...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior ...
Re: Return Codes - 01/26/2011
Requires an "A" auth --- you are probably thinking of the "Global Warranty Management System Manual"
Re: Return Codes - 01/26/2011
Thanks! Don't you just hate it when you know you read something about a particular situation and then can't find the paperwork to back it up to save your life? I know I can always count on everyone here!
Re: Return Codes - 01/27/2011
i have never seen that one either but thanks i know what to do if i ever do.....learn something new everyday on here...
Re: WPC returns for 08/25/10 - 08/25/2010
I GOT A TON TODAY AS WELL.....NOT SURE WHAT IS GOING ON! BE SURE TO KEEP US UPDATED WHEN AND IF YOU FIND SOMETHING OUT
Re: WPC returns for 08/25/10 - 08/25/2010
my 4 parts are already gone...and they are not on the green line anymore..guess they will have to keep them...
Re: WPC returns for 08/25/10 - 08/25/2010
I almost sent mine off, I printed the shipping labels, and was just about ready to send them off, then saw the message from GM. It will be interesting to see how many parts they get from us!
Re: WPC returns for 08/25/10 - 08/25/2010
SOMETHING HAS TO BE WRONG..MY 4 PARTS I SENT BACK WERE TAKEN OFF ..NOW THERE ARE 4 NEW PARTS THEY WANT AND ONE INCLUDES A BRAKE LITE SWITCH ON A CAMPAIGN...CHECK YOUR LISTS..
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: WPC returns for 08/25/10 - 08/26/2010
i pulled all mine and waited till today to see if they made a mistake again,and they were off the list..but i will keep them out you never know about GM
Takata Air Bag Returns - 07/25/2023
... box was permanently closed, and will not be available to receive email requests for Takata Air Bag Returns. XPO Logistics transitioned to RXO Logistics. The appropriate email address to use to request returns is: SCFIELDACTION.14305@RXO.COM. The...
Core Battery Return - 01/24/2023
The lithium-ion core battery must be returned in the original OE dunnage or the crate it was shipped in. The battery core is GM material and must be returned in 30 days. As a reminder: do not wait for the warranty claim to be processed before returning...
Core Processing and Returns - 06/29/2021
The new, one million square foot core-processing facility is located in Joliet, Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access ...
Material Returns - 09/26/2022
To avoid shipping charges for material returns to GM, contact XPO Logistics (not to be confused with XPO LTL, as they are not a contracted carrier for dealer returns). For all material return questions, call 855.654.7157 or email SCGMOPS@xpo.com (except...
Return to Office - 11/21/2022
... forward with a three day a week minimum while allowing for flexibility depending on the job and department. “Work Appropriately” is the name of the remote work policy that GM adopted in 2021 during the COVID pandemic. The idea of the policy...
Assembly Return Requirements - 08/30/2012
When returning a transmission assembly to the WPC for inspection, a legible copy of the job card documenting the flush code, the Automatic Transmission Replacement Authorization Request form and the Repair Estimate/Replacement Component Assembly Estimate...
Return and Repair Program - 06/19/2013
... The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are included in the Global Message. All modules must be securely packaged with the completed R&R form inside...
WPC Diesel Injector Returns - 06/07/2010
When returning diesel injectors to the WPC the following documents must be included with the removed injectors: requested snapshots, diagnostic data on the diagnostic worksheet, the job card and the technician's comments.
WPC Return Requirements for Glass - 06/30/2011
Extra care and attention must be taken when determining to replace and returning warranted glass to the WPC. Prior to replacing, inspect glass for impact damage, which is not a warrantable defect. Appearance conditions may be addressed with a non-scratching...
Love it or Return it - 08/09/2012
On July 10, 2012, Chevrolet instituted the "Love it or Return it" vehicle return program on every new 2012 or 2013 model year vehicle purchase. The guarantee allows the customer to return vehicles bought during the program, with less than 4,000 miles...
Return/Reimbursement of Customer Owned Media - 11/29/2016
Electronic Service Centers attempt to retrieve and return customer owned CDs, DVDs or NAV discs that have gotten stuck, jammed, or damaged in a returned unit. If the media is not returned in a reasonable amount of time, the dealer may reimburse the customer...
When the Customer Does Not Return - 04/28/2015
... vehicle. Service agents were instructed to generate a job card, and when the keys came in, the parts department billed those keys to that job card. Some of these customers never returned to the dealership to have the recall completed, which left the...
Causal Part Description - 01/21/2015
When submitting a warranty transaction that involves parts, it is a requirement to select the part that was determined to be the one that caused the failure. This is a requirement even if there is only one part charged out on the job card. The technician...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Swapping Parts - 08/27/2019
Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly...
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
WPC Website Decommissioned - 09/04/2013
The Warranty Parts Center no longer has a website as of August 1st, 2013. The website has been around for a long time, but was no longer necessary since WPC requests have been on the GWM system since its launch in 2009. The website had its merits however;...
WPC Website Decommissioned - 09/04/2013
The Warranty Parts Center no longer has a website as of August 1st, 2013. The website has been around for a long time, but was no longer necessary since WPC requests have been on the GWM system since its launch in 2009. The website had its merits however;...
Seat Cover Replacement Restrictions - 02/27/2014
... Replacement This new authorization requirement is the result of previous inspections of seat trim parts at the Warranty Parts Center where greater than 70% of the trim pieces inspected did not show defects in material and workmanship. Many of the parts...
HELP... I....can't.... think.... - 07/28/2010
On part returns we used to be able to claim .3 for part and .2 for ro only.... z7200. I am not remembering if I read how to claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour...
Catalytic Converters - 12/09/2013
Catalytic converters that are replaced under warranty and are requested for return by the WPC must be returned in good condition in order to facilitate evaluation/analysis. Components that are returned to the WPC are installed and analyzed on a test stand...
Recalled Airbag Modules - 11/25/2014
GM is taking additional steps to expedite the replacement of suspect airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned...
No Hassle Policy - 07/02/2012
... issued to the dealership. Return policies for heavy core materials may be found in the 2012 GM Parts and Accessories Policies and Procedures Manual. ...
3 's - 05/29/2019
The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be identified in GWM by either a description...
Electronic Exchange Program - 07/29/2015
... for a warranty transaction. Technicians diagnose exchange component failures and provide the part number to the parts department by either scan tool or by getting the part number directly from the component. The parts department then contacts their...
Repair Process - 12/01/2021
All elements of a warranty repair must follow a chronological order for the repair process. It is logical that a part would not be billed out on a job card until the technician has clocked on the repair, diagnosis has been performed, and the technician...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
AIRBAGS - 01/21/2021
Help!! I returned 6 airbags for the recall on the full size trucks with the Fedex labels i had left over from the last recall ,what i call the candy stripe labels. They have all returned back to me with a message that the return reason is "improper...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core,...
Administrative Allowance - 10/23/2017
... card. Electronic Exchange - Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the Net/Administrative Allowance field of...
Lithium Ion Batteries - 11/18/2013
... battery packs and sections will be requested back for analysis. If the battery pack/section is not returned within the specified parameters, the dealer will be charged retail price for the component. Vehicles that have lithium ion battery requirements...
... The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are included in the Global Message. All modules must be securely packaged with the completed R&R form inside...
WPC Diesel Injector Returns - 06/07/2010
When returning diesel injectors to the WPC the following documents must be included with the removed injectors: requested snapshots, diagnostic data on the diagnostic worksheet, the job card and the technician's comments.
WPC Return Requirements for Glass - 06/30/2011
Extra care and attention must be taken when determining to replace and returning warranted glass to the WPC. Prior to replacing, inspect glass for impact damage, which is not a warrantable defect. Appearance conditions may be addressed with a non-scratching...
Love it or Return it - 08/09/2012
On July 10, 2012, Chevrolet instituted the "Love it or Return it" vehicle return program on every new 2012 or 2013 model year vehicle purchase. The guarantee allows the customer to return vehicles bought during the program, with less than 4,000 miles...
Return/Reimbursement of Customer Owned Media - 11/29/2016
Electronic Service Centers attempt to retrieve and return customer owned CDs, DVDs or NAV discs that have gotten stuck, jammed, or damaged in a returned unit. If the media is not returned in a reasonable amount of time, the dealer may reimburse the customer...
When the Customer Does Not Return - 04/28/2015
... vehicle. Service agents were instructed to generate a job card, and when the keys came in, the parts department billed those keys to that job card. Some of these customers never returned to the dealership to have the recall completed, which left the...
Causal Part Description - 01/21/2015
When submitting a warranty transaction that involves parts, it is a requirement to select the part that was determined to be the one that caused the failure. This is a requirement even if there is only one part charged out on the job card. The technician...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Swapping Parts - 08/27/2019
Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly...
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
WPC Website Decommissioned - 09/04/2013
The Warranty Parts Center no longer has a website as of August 1st, 2013. The website has been around for a long time, but was no longer necessary since WPC requests have been on the GWM system since its launch in 2009. The website had its merits however;...
WPC Website Decommissioned - 09/04/2013
The Warranty Parts Center no longer has a website as of August 1st, 2013. The website has been around for a long time, but was no longer necessary since WPC requests have been on the GWM system since its launch in 2009. The website had its merits however;...
Seat Cover Replacement Restrictions - 02/27/2014
... Replacement This new authorization requirement is the result of previous inspections of seat trim parts at the Warranty Parts Center where greater than 70% of the trim pieces inspected did not show defects in material and workmanship. Many of the parts...
HELP... I....can't.... think.... - 07/28/2010
On part returns we used to be able to claim .3 for part and .2 for ro only.... z7200. I am not remembering if I read how to claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour...
Catalytic Converters - 12/09/2013
Catalytic converters that are replaced under warranty and are requested for return by the WPC must be returned in good condition in order to facilitate evaluation/analysis. Components that are returned to the WPC are installed and analyzed on a test stand...
Recalled Airbag Modules - 11/25/2014
GM is taking additional steps to expedite the replacement of suspect airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned...
No Hassle Policy - 07/02/2012
... issued to the dealership. Return policies for heavy core materials may be found in the 2012 GM Parts and Accessories Policies and Procedures Manual. ...
3 's - 05/29/2019
The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be identified in GWM by either a description...
Electronic Exchange Program - 07/29/2015
... for a warranty transaction. Technicians diagnose exchange component failures and provide the part number to the parts department by either scan tool or by getting the part number directly from the component. The parts department then contacts their...
Repair Process - 12/01/2021
All elements of a warranty repair must follow a chronological order for the repair process. It is logical that a part would not be billed out on a job card until the technician has clocked on the repair, diagnosis has been performed, and the technician...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
AIRBAGS - 01/21/2021
Help!! I returned 6 airbags for the recall on the full size trucks with the Fedex labels i had left over from the last recall ,what i call the candy stripe labels. They have all returned back to me with a message that the return reason is "improper...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core,...
Administrative Allowance - 10/23/2017
... card. Electronic Exchange - Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the Net/Administrative Allowance field of...
Lithium Ion Batteries - 11/18/2013
... battery packs and sections will be requested back for analysis. If the battery pack/section is not returned within the specified parameters, the dealer will be charged retail price for the component. Vehicles that have lithium ion battery requirements...
The History of a Warranty Claim Submission - 01/06/2010
... main line applications out to dealers for vehicle distribution, finance, warranty, services and parts management systems.2000 - 2009: GM ACCESS and GM DealerWorld were launched, replacing Dealer Communications System (DCS). While integrated systems were...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part...
100% Policy and Part Warranties - 02/25/2021
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... "scrap after" and add 15 days to the paid date. Once that date has passed I give the copy to the parts department so they know the parts can go. I also write a note beside any part that was returned to the WPC so they don't look for it when you know...
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
What Would You Do? 07/08 - 07/25/2008
... the vehicle. It is found that the rear extension tube needs to be replaced, but there are no parts available. The technician orders the parts and the customer takes the vehicle. How do you pay the technician? Pay the technician diagnostic time and...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
I read that until they actually acknowledge receipt, it is the dealer's responsibility to make sure WPC received the part. In other words, even if you ship with UPS, and they sign for it, they can still debit it if they "can't find" the part. I had...
What Would You Do? - 11/23 - 10/25/2023
A vehicle nearing the expiration of its NVLW was brought into the service department for routine service as well as a warrantable defect. The routine service was performed, but unfortunately the technician had to order the part for the warranty concern....
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
100% Policy and Part Warranties - 02/27/2020
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1:...
Dealer Self-Empowerment Extension - 01/28/2020
... Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Important Bulletin Updates - 03/27/2020
... battery replacements has been removed. The updated Proper Documentation and Retention of Warranty Parts section supports the elimination of the parts tagging requirement. Check out the most recent version of the Service Management Authorization Matrix...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Diagnosis Time When a Part was Ordered - 04/25/2023
When a technician diagnoses a vehicle that needs a part that the dealership does not stock, the parts department can attempt to buy the part from another local dealership or if not available, have the part express shipped to the dealership. The program...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
Parts Warranty - 10/27/2020
Most General Motors parts and accessories offer a 24-month, unlimited milage warranty when purchased by the customer or the customer participates in an out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor....
Warranty Briefs: The Causal Part - 08/13/2018
... identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for the repair and indication of the causal part ultimately tell the story of...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
I don't believe you should be in the middle of it. You cannot submit a parts warranty on this part, it sounds like your parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm...
Re: Parts Warranty - 02/28/2014
Just to make sure I get this right: If we replaced a part (power steering pump 3/4/13) on a customers car ( 08' w/91608 miles) and the customer returns 2/27/14 and we have to replace that part again. Does the part have a 12mth/unlimited miles warranty...
What Would You Do - 03/17 - 02/17/2017
... of the same sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from...
Choosing the correct Labor Operation Code? - 02/21/2017
... still confusing to me. I was just reading the Global Warranty User's Manual and am in 3.4.6 Parts section. It says,h. Causal Part NumberIf one of the parts used in the repair and submitted on the transaction is not identified as the causal...
... main line applications out to dealers for vehicle distribution, finance, warranty, services and parts management systems.2000 - 2009: GM ACCESS and GM DealerWorld were launched, replacing Dealer Communications System (DCS). While integrated systems were...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part...
100% Policy and Part Warranties - 02/25/2021
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... "scrap after" and add 15 days to the paid date. Once that date has passed I give the copy to the parts department so they know the parts can go. I also write a note beside any part that was returned to the WPC so they don't look for it when you know...
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
What Would You Do? 07/08 - 07/25/2008
... the vehicle. It is found that the rear extension tube needs to be replaced, but there are no parts available. The technician orders the parts and the customer takes the vehicle. How do you pay the technician? Pay the technician diagnostic time and...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
I read that until they actually acknowledge receipt, it is the dealer's responsibility to make sure WPC received the part. In other words, even if you ship with UPS, and they sign for it, they can still debit it if they "can't find" the part. I had...
What Would You Do? - 11/23 - 10/25/2023
A vehicle nearing the expiration of its NVLW was brought into the service department for routine service as well as a warrantable defect. The routine service was performed, but unfortunately the technician had to order the part for the warranty concern....
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
100% Policy and Part Warranties - 02/27/2020
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1:...
Dealer Self-Empowerment Extension - 01/28/2020
... Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Important Bulletin Updates - 03/27/2020
... battery replacements has been removed. The updated Proper Documentation and Retention of Warranty Parts section supports the elimination of the parts tagging requirement. Check out the most recent version of the Service Management Authorization Matrix...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Diagnosis Time When a Part was Ordered - 04/25/2023
When a technician diagnoses a vehicle that needs a part that the dealership does not stock, the parts department can attempt to buy the part from another local dealership or if not available, have the part express shipped to the dealership. The program...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
Parts Warranty - 10/27/2020
Most General Motors parts and accessories offer a 24-month, unlimited milage warranty when purchased by the customer or the customer participates in an out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor....
Warranty Briefs: The Causal Part - 08/13/2018
... identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for the repair and indication of the causal part ultimately tell the story of...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
I don't believe you should be in the middle of it. You cannot submit a parts warranty on this part, it sounds like your parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm...
Re: Parts Warranty - 02/28/2014
Just to make sure I get this right: If we replaced a part (power steering pump 3/4/13) on a customers car ( 08' w/91608 miles) and the customer returns 2/27/14 and we have to replace that part again. Does the part have a 12mth/unlimited miles warranty...
What Would You Do - 03/17 - 02/17/2017
... of the same sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from...
Choosing the correct Labor Operation Code? - 02/21/2017
... still confusing to me. I was just reading the Global Warranty User's Manual and am in 3.4.6 Parts section. It says,h. Causal Part NumberIf one of the parts used in the repair and submitted on the transaction is not identified as the causal...
Re: BATTERY PRICING - 07/16/2009
... --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time it should be a Claim Type B was if found defective after installed on the vehicle. When I first started...
Parts Retention - 05/29/2020
... of oil filters and fluids. They may be disposed of immediately. Tires that are not required to be returned to the tire manufacturer are to be rendered unusable by cutting a hole in the tire sidewall of at least one inch in diameter with a hole- saw or...
Forum - 09/10/2019
.) What is the policy on swapping parts from a stock vehicle to a customer vehicle? Swapped parts must be returned to the stock vehicle with replacement parts ordered for the customer vehicle
Attaching a Document - 06/02/2015
... (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc. ...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
Option C - 12/01/2015
... labor rate eligibility is contingent on the Service Agent's continued compliance with GM standard parts reimbursement policy. The Service Agent must not request or receive a parts handling allowance above the GM standard 40% reimbursement rate. In the...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Missed Revenue - Parts Inventory - 02/04/2010
... navigation on the icy, slippery roads. Another customer brought their vehicle in to the service department for a warranty repair on the driver's side window regulator; the window was very noisy going up and down. Yet another customer, an independent...
Repair Completion Date - 11/05/2012
... repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card is closed...
What Would You Do - 01/21 - 12/29/2020
... to be originating from the power steering gear housing. Since the component was within the part warranty time limit, the component was replaced and a ZPTI transaction submitted for warranty reimbursement. Due to the transaction expense, the...
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Customer Purchased Parts and Accessories - 04/02/2020
The majority of GM service replacement parts are warrantied for 24 months, unlimited mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will...
Forum - 05/26/2017
If the $ amount is within the GM participation range, DMA pre-approval is not required. If the Policy Evaluation Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance,...
What Would You Do - 09/18 - 08/20/2018
... and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card...
Field Action Parts - 08/22/2022
... Manual: Article 7.2 Disposition of Defective Material: Service agents may scrap field action parts upon receipt of claim payment unless a return request is received. As a reminder: Warranty parts retained must be identified with the job card number....
Forum - 07/10/2023
... in a rental and it's not approved, I'm pretty sure the customer will not return the rental until parts are available. Any help would be much appreciated. Thank you. ...
November 2014 Recall Update - 10/31/2014
... Diagnostic Module (SDM). Safety Recall 13139A: CNG Fuel Tank Shut-Off Solenoid Connector: The parts and service procedure in the recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles...
Claiming Parts Expediting - 08/27/2019
... more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have come to expect. The goal is to help dealers achieve total customer...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Cores - 04/28/2015
... be retained for one day after transaction payment. Check for WPC requests through GWM. If no WSC return request is received within 24 hours of the receipt of the Transaction Summary Report showing the credit, the core must be shipped to the CCA Core...
Bulk Parts - 06/30/2015
Parts that are purchased in bulk are submitted in GWM using the applicable bulk part number, and the number of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line ...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Selecting the Correct Labor Operation - 04/08/2016
... summarize what is found in the manual. A labor operation should be chosen based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin.If the...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... service agents must contact the PQC for the following component replacements:Current parts restriction on the Allison transmission.Current parts restriction on the Duramax diesel engine for 2010 Chevrolet Express and GMC Savana with RPO LGH.All 2011...
... --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time it should be a Claim Type B was if found defective after installed on the vehicle. When I first started...
Parts Retention - 05/29/2020
... of oil filters and fluids. They may be disposed of immediately. Tires that are not required to be returned to the tire manufacturer are to be rendered unusable by cutting a hole in the tire sidewall of at least one inch in diameter with a hole- saw or...
Forum - 09/10/2019
.) What is the policy on swapping parts from a stock vehicle to a customer vehicle? Swapped parts must be returned to the stock vehicle with replacement parts ordered for the customer vehicle
Attaching a Document - 06/02/2015
... (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc. ...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
Option C - 12/01/2015
... labor rate eligibility is contingent on the Service Agent's continued compliance with GM standard parts reimbursement policy. The Service Agent must not request or receive a parts handling allowance above the GM standard 40% reimbursement rate. In the...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Missed Revenue - Parts Inventory - 02/04/2010
... navigation on the icy, slippery roads. Another customer brought their vehicle in to the service department for a warranty repair on the driver's side window regulator; the window was very noisy going up and down. Yet another customer, an independent...
Repair Completion Date - 11/05/2012
... repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card is closed...
What Would You Do - 01/21 - 12/29/2020
... to be originating from the power steering gear housing. Since the component was within the part warranty time limit, the component was replaced and a ZPTI transaction submitted for warranty reimbursement. Due to the transaction expense, the...
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Customer Purchased Parts and Accessories - 04/02/2020
The majority of GM service replacement parts are warrantied for 24 months, unlimited mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will...
Forum - 05/26/2017
If the $ amount is within the GM participation range, DMA pre-approval is not required. If the Policy Evaluation Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance,...
What Would You Do - 09/18 - 08/20/2018
... and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card...
Field Action Parts - 08/22/2022
... Manual: Article 7.2 Disposition of Defective Material: Service agents may scrap field action parts upon receipt of claim payment unless a return request is received. As a reminder: Warranty parts retained must be identified with the job card number....
Forum - 07/10/2023
... in a rental and it's not approved, I'm pretty sure the customer will not return the rental until parts are available. Any help would be much appreciated. Thank you. ...
November 2014 Recall Update - 10/31/2014
... Diagnostic Module (SDM). Safety Recall 13139A: CNG Fuel Tank Shut-Off Solenoid Connector: The parts and service procedure in the recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles...
Claiming Parts Expediting - 08/27/2019
... more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have come to expect. The goal is to help dealers achieve total customer...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Cores - 04/28/2015
... be retained for one day after transaction payment. Check for WPC requests through GWM. If no WSC return request is received within 24 hours of the receipt of the Transaction Summary Report showing the credit, the core must be shipped to the CCA Core...
Bulk Parts - 06/30/2015
Parts that are purchased in bulk are submitted in GWM using the applicable bulk part number, and the number of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line ...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Selecting the Correct Labor Operation - 04/08/2016
... summarize what is found in the manual. A labor operation should be chosen based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin.If the...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... service agents must contact the PQC for the following component replacements:Current parts restriction on the Allison transmission.Current parts restriction on the Duramax diesel engine for 2010 Chevrolet Express and GMC Savana with RPO LGH.All 2011...
GM Freight Expense - 06/06/2012
... in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The...
Lithium-Ion Drive Motor Batteries - 01/24/2023
All warranty lithium-ion drive motor battery cores and battery core sections must be returned to the GM CCA Oklahoma City BSC within 30 days of dealer’s receipt of the battery/battery section. To avoid shipping charges for all battery core return...
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
High Voltage Li-ion Propulsion Battery - 09/25/2023
... that owns the replacement battery. The battery removed from the customer’s vehicle must be returned within 30 days of the dealer receiving the replacement battery; if not returned within 30 days, the dealer receives a core charge debit. Arrangements...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for...
Re: PARTS SCRAP LIST - 03/03/2016
... Every day I go through the paid claims and make a copy of the invoice, highlight the paid parts and staple them all together with the paid date (stmt date), date the parts can get scrapped (15 days after the paid date) and the date any cores can be...
Re: SCRAPPING PART - 11/10/2014
... Message G_0000198202 (dated 8/13/2013): "Going forward, you will not receive notification as part of the GWM claims process that such ignition switch and lock cylinder parts must be returned. Accordingly, after the expiration of the normal 15-day dealer...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent for the lifetime warranty to...
Reject of the Month - 08/09/2012
... the tech diagnosed the concern, the manager authorized the policy decision with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
It Takes a Village - 12/19/2014
... and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process. When the entire service department understands what GM's policy requirements...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Non-GM Parts Require DMA Approval - 10/23/2015
... on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the advanced search tab and enter...
Up Assemblies (UPDATED) - 07/23/2018
... on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly. The dealer was billed the full cost of the part shipped by CCA and SPAC,...
January 2016 Recall Update - 01/11/2016
... Natural Gas vehicles are involved in the recently revised recall bulletin. The service procedure, part information and warranty transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage...
Limited Lifetime Parts Warranty - 03/11/2013
Repairs for failures of a GM Certified Service Limited Lifetime Parts Warranty for a dealer purchased and installed component are handled in the following manner:LLPW parts that fail for a warrantable reason with the standard 12 month/unlimited miles...
Year End Is In Sight - 10/08/2012
... Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail for...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
2013 Policy & Procedure Update - 06/19/2013
... the limited warranty information for GM Service Replacement Powertrain & Chevrolet Performance Parts for engines, engine components, transmissions, transmission components and transfer cases. Article 1.1.4: GM Customer Care and Aftersales replaced...
Chrome Handle Conundrum - 10/13/2010
... there remains some concern over the proper way to complete and submit these repair claims. The part of the process that produces the most conflict is the parts used for the repair. The only part(s) used for this repair should be the Handle Kit Part #...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
GCUS-9-15478 Electronic Exchange Program effective 01/01/2024 - 12/24/2023
The parts department now orders and pays for the part. Which means a P.O. will be issued for the invoice. Do I submit this invoice price in NIA adm allowance field? The bulletin also states the part number is submitted. Is that for the causal...
... in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The...
Lithium-Ion Drive Motor Batteries - 01/24/2023
All warranty lithium-ion drive motor battery cores and battery core sections must be returned to the GM CCA Oklahoma City BSC within 30 days of dealer’s receipt of the battery/battery section. To avoid shipping charges for all battery core return...
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
High Voltage Li-ion Propulsion Battery - 09/25/2023
... that owns the replacement battery. The battery removed from the customer’s vehicle must be returned within 30 days of the dealer receiving the replacement battery; if not returned within 30 days, the dealer receives a core charge debit. Arrangements...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for...
Re: PARTS SCRAP LIST - 03/03/2016
... Every day I go through the paid claims and make a copy of the invoice, highlight the paid parts and staple them all together with the paid date (stmt date), date the parts can get scrapped (15 days after the paid date) and the date any cores can be...
Re: SCRAPPING PART - 11/10/2014
... Message G_0000198202 (dated 8/13/2013): "Going forward, you will not receive notification as part of the GWM claims process that such ignition switch and lock cylinder parts must be returned. Accordingly, after the expiration of the normal 15-day dealer...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent for the lifetime warranty to...
Reject of the Month - 08/09/2012
... the tech diagnosed the concern, the manager authorized the policy decision with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
It Takes a Village - 12/19/2014
... and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process. When the entire service department understands what GM's policy requirements...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Non-GM Parts Require DMA Approval - 10/23/2015
... on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the advanced search tab and enter...
Up Assemblies (UPDATED) - 07/23/2018
... on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly. The dealer was billed the full cost of the part shipped by CCA and SPAC,...
January 2016 Recall Update - 01/11/2016
... Natural Gas vehicles are involved in the recently revised recall bulletin. The service procedure, part information and warranty transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage...
Limited Lifetime Parts Warranty - 03/11/2013
Repairs for failures of a GM Certified Service Limited Lifetime Parts Warranty for a dealer purchased and installed component are handled in the following manner:LLPW parts that fail for a warrantable reason with the standard 12 month/unlimited miles...
Year End Is In Sight - 10/08/2012
... Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail for...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
2013 Policy & Procedure Update - 06/19/2013
... the limited warranty information for GM Service Replacement Powertrain & Chevrolet Performance Parts for engines, engine components, transmissions, transmission components and transfer cases. Article 1.1.4: GM Customer Care and Aftersales replaced...
Chrome Handle Conundrum - 10/13/2010
... there remains some concern over the proper way to complete and submit these repair claims. The part of the process that produces the most conflict is the parts used for the repair. The only part(s) used for this repair should be the Handle Kit Part #...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
GCUS-9-15478 Electronic Exchange Program effective 01/01/2024 - 12/24/2023
The parts department now orders and pays for the part. Which means a P.O. will be issued for the invoice. Do I submit this invoice price in NIA adm allowance field? The bulletin also states the part number is submitted. Is that for the causal...
Assembly Details in EPC - 08/30/2021
Use EPC to find out which parts are included with an assembly part number, and which are not. Enter the VIN in EPC and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Hazmat Shipping Violations - 06/29/2021
... the shipping function are familiar with the following aspects of the process. All hazmat parts must be returned using Central Transport. Fill the Bill of Lading out correctly with the UN# identifying the hazmat being shipped selected on the BOL. Utilize...
Dealer installed part warranty - 08/28/2019
The person I normally ask if off today...I have a rejected claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are...
Forum - 12/14/2021
... the world but I have to use it if I need to: Manually enter or modify rejected claims Process WPC parts return requests Look up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after the branding date & then fails, the normal parts warranty stands unless the failure is deemed part of the...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
Re: wpc part not sent back - 06/23/2015
Policies & Procedures 4.1.4.3 states: All Warranty core parts (except ESC parts) must be retained for 24 hours beyond receipt of the Transaction Summary showing credit. Service Agents must check for WPC requests through the Global Warranty Management...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 03/22/2017
... The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card is written up, it's still considered added, since the job wasn't on the original card when it...
Labor Operation Selection - 12/01/2021
... it needs to be clarified by the technician how, or if, the two repairs are related. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation...
Supporting Documentation - 01/29/2024
... transportation rental agreements and receipts for taxi, bus, fuel, etc. Invoices for all GM parts purchases and for CSO-3 parts expediting freight charges Original parts slips or job cards for service replacement parts warranty transactions ACDelco battery...
Part Ceiling Exceeded - 03/11/2010
You may have noticed when viewing your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The...
Incompatible Part Rejects - 05/12/2010
When submitting warranty transactions, all parts used in the repair process must be entered. Because all part numbers are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
Policy and Customer Participation - 10/08/2012
... agent is being scrutinized as to why the policy decision was made and how much the customer participated towards the repair. The bullets below were taken from bulletin 11-00-89-005A.A greater level of GM participation can be considered when the vehicle...
October 2014 Recall Update - 10/03/2014
... the inflator can be replaced. Safety Recall 14079G: Front Axle Right Half Shaft Fracture: The Part Information section of the recall has been revised to remove one of the two part numbers for the half shaft for manual transmissions. Stock for part...
Part Retention Update - 05/29/2019
Share with the Parts Department! Effective with job cards dated on/after June 1, 2019, parts replaced as the result of a field action must only be retained for a 3-day period. This retention period aligns with the retention period for core parts. The...
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
Filing and Supporting Documentation - 01/22/2018
... transportation rental agreements and receipts for taxi, bus, fuel, etc Invoices for non-GM parts purchases Invoices for all GM parts purchases and for CSO-3 parts expediting freight charges Original invoice copies for outside repairs in...
The New Policies and Procedures Manual - 10/31/2014
... Storage, and PDI Policy ManualCustomer Assistance, Training, Tools, and TAC Policy ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted...
Routing the Transaction for Review and Payment - 04/27/2011
... comments field should include all supporting comments necessary for the service event; including part numbers for expedited parts, time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet...
Choosing the Correct Labor Operation - 01/24/2023
... applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed part should be submitted. If one part fails and causes damage to other parts, the other parts are considered...
Reject of the Month - May 2020 - 04/29/2020
... non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts replaced are common errors encountered by the service and warranty team. To remedy this issue, encourage service advisors, managers, and/or warranty...
Use EPC to find out which parts are included with an assembly part number, and which are not. Enter the VIN in EPC and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Hazmat Shipping Violations - 06/29/2021
... the shipping function are familiar with the following aspects of the process. All hazmat parts must be returned using Central Transport. Fill the Bill of Lading out correctly with the UN# identifying the hazmat being shipped selected on the BOL. Utilize...
Dealer installed part warranty - 08/28/2019
The person I normally ask if off today...I have a rejected claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are...
Forum - 12/14/2021
... the world but I have to use it if I need to: Manually enter or modify rejected claims Process WPC parts return requests Look up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after the branding date & then fails, the normal parts warranty stands unless the failure is deemed part of the...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
Re: wpc part not sent back - 06/23/2015
Policies & Procedures 4.1.4.3 states: All Warranty core parts (except ESC parts) must be retained for 24 hours beyond receipt of the Transaction Summary showing credit. Service Agents must check for WPC requests through the Global Warranty Management...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 03/22/2017
... The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card is written up, it's still considered added, since the job wasn't on the original card when it...
Labor Operation Selection - 12/01/2021
... it needs to be clarified by the technician how, or if, the two repairs are related. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation...
Supporting Documentation - 01/29/2024
... transportation rental agreements and receipts for taxi, bus, fuel, etc. Invoices for all GM parts purchases and for CSO-3 parts expediting freight charges Original parts slips or job cards for service replacement parts warranty transactions ACDelco battery...
Part Ceiling Exceeded - 03/11/2010
You may have noticed when viewing your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The...
Incompatible Part Rejects - 05/12/2010
When submitting warranty transactions, all parts used in the repair process must be entered. Because all part numbers are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
Policy and Customer Participation - 10/08/2012
... agent is being scrutinized as to why the policy decision was made and how much the customer participated towards the repair. The bullets below were taken from bulletin 11-00-89-005A.A greater level of GM participation can be considered when the vehicle...
October 2014 Recall Update - 10/03/2014
... the inflator can be replaced. Safety Recall 14079G: Front Axle Right Half Shaft Fracture: The Part Information section of the recall has been revised to remove one of the two part numbers for the half shaft for manual transmissions. Stock for part...
Part Retention Update - 05/29/2019
Share with the Parts Department! Effective with job cards dated on/after June 1, 2019, parts replaced as the result of a field action must only be retained for a 3-day period. This retention period aligns with the retention period for core parts. The...
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
Filing and Supporting Documentation - 01/22/2018
... transportation rental agreements and receipts for taxi, bus, fuel, etc Invoices for non-GM parts purchases Invoices for all GM parts purchases and for CSO-3 parts expediting freight charges Original invoice copies for outside repairs in...
The New Policies and Procedures Manual - 10/31/2014
... Storage, and PDI Policy ManualCustomer Assistance, Training, Tools, and TAC Policy ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted...
Routing the Transaction for Review and Payment - 04/27/2011
... comments field should include all supporting comments necessary for the service event; including part numbers for expedited parts, time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet...
Choosing the Correct Labor Operation - 01/24/2023
... applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed part should be submitted. If one part fails and causes damage to other parts, the other parts are considered...
Reject of the Month - May 2020 - 04/29/2020
... non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts replaced are common errors encountered by the service and warranty team. To remedy this issue, encourage service advisors, managers, and/or warranty...
LPO Transit Wheels - 10/27/2020
... dealer receives the LPO wheels and tire set from the ADI, the transit wheel and tire set must be returned to the ADI. Transit wheels should never be put into on-road use. Once the transit wheels are returned to the ADI, they will be sent back to the...
Missed Revenue - Parts Expediting - 02/02/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Consumer Part Warranty - 04/02/2020
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Lifetime Parts Warranty - 06/09/2022
The Certified Service Limited Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not...
Global Warranty Management Submission - 12/16/2016
... or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is used for transactions involving defective part reimbursement for parts originally sold over-the-counter. The...
Customer Participation - 03/20/2020
The Customer/Service Agent Participation Amount field of a warranty transaction is used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty...
Parts Scrapping - 09/19/2007
Our rep came in the other day and did a check on our scrapped parts. She says in addition to part being tagged we must attach a copy of the repair order to the part being scrapped. All i can find in the p&p is it must have repair order number and vin...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Re: RO'S WITH PARTS ON ORDER - 01/03/2008
We close out sop ro's. If there's parts on the RO that are ordered and not here, I have parts remove them from the RO. My parts dept uses the customer # a lot to order the parts and that seems to work well.
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
GM/Isuzu part number issue - 12/17/2007
... have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept. can only order parts using the GM part number...
Over the counter part warranty - 11/28/2007
question.parts has over the counter part warranty for 2 steering gears.first two defective.third one ok.would the correct way to claim for this be to add both to one repair order and h-route with comments?
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component...
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
Part Warranty - 06/06/2008
... was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Part Warranty - 06/09/2008
I was always told you have to refer to the original repair in the type b claim for ro number, date and mileage of first repair. Can't do that if it's all on the same ro. They have to have something in history to refer to.
Re: Part Warranty - 06/09/2008
Separate R-O with reference to the original one.
Re: Part Warranty - 06/09/2008
Thanks to all.
I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
HELP!!! MY SUPERVISOR HAS BEEN ASKING ME FOR THE LAST COUPLE OF MONTHS WHAT THE CPOCUVPVPP COLUMN IS ON THE DA REPORT IT'S ON THE SECOND PAGE, UNDER MISC TOTALS BETWEEN OTHER MISC AND GOODWILL. I CAN'T FIND ANYTHING THAT TELLS ME WHAT IT MEANS. ANY ...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
... dealer receives the LPO wheels and tire set from the ADI, the transit wheel and tire set must be returned to the ADI. Transit wheels should never be put into on-road use. Once the transit wheels are returned to the ADI, they will be sent back to the...
Missed Revenue - Parts Expediting - 02/02/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Consumer Part Warranty - 04/02/2020
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Lifetime Parts Warranty - 06/09/2022
The Certified Service Limited Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not...
Global Warranty Management Submission - 12/16/2016
... or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is used for transactions involving defective part reimbursement for parts originally sold over-the-counter. The...
Customer Participation - 03/20/2020
The Customer/Service Agent Participation Amount field of a warranty transaction is used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty...
Parts Scrapping - 09/19/2007
Our rep came in the other day and did a check on our scrapped parts. She says in addition to part being tagged we must attach a copy of the repair order to the part being scrapped. All i can find in the p&p is it must have repair order number and vin...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Re: RO'S WITH PARTS ON ORDER - 01/03/2008
We close out sop ro's. If there's parts on the RO that are ordered and not here, I have parts remove them from the RO. My parts dept uses the customer # a lot to order the parts and that seems to work well.
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
GM/Isuzu part number issue - 12/17/2007
... have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept. can only order parts using the GM part number...
Over the counter part warranty - 11/28/2007
question.parts has over the counter part warranty for 2 steering gears.first two defective.third one ok.would the correct way to claim for this be to add both to one repair order and h-route with comments?
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component...
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
Part Warranty - 06/06/2008
... was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Part Warranty - 06/09/2008
I was always told you have to refer to the original repair in the type b claim for ro number, date and mileage of first repair. Can't do that if it's all on the same ro. They have to have something in history to refer to.
Re: Part Warranty - 06/09/2008
Separate R-O with reference to the original one.
Re: Part Warranty - 06/09/2008
Thanks to all.
I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
HELP!!! MY SUPERVISOR HAS BEEN ASKING ME FOR THE LAST COUPLE OF MONTHS WHAT THE CPOCUVPVPP COLUMN IS ON THE DA REPORT IT'S ON THE SECOND PAGE, UNDER MISC TOTALS BETWEEN OTHER MISC AND GOODWILL. I CAN'T FIND ANYTHING THAT TELLS ME WHAT IT MEANS. ANY ...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/20/2008
THANKS SO MUCH. WISH I HAD A CAMERA FOR THE EXPRESSION ON MY SUPERVISORS FACE!! WE SEE ABOUT 1 CERT USED EVERY 6 MONTHS. THANKS FOR THE INFO. NOW SHE CAN GET ON SOMEONE ELSE'S CASE ABOUT SOMETHING.
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
WE HAVE REPLACED AN AC/DELCO BATTERY UNDER THE PARTS WARRANTY, MY QUESTION IS: HOW DO I GET MY MECHANIC PAID FOR HIS TIME? I KNOW THE BATTERY GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
GM will not pay for the tech's time. It's up to the dealership on how the tech time is dealt with since AC Delco won't pay it either. We haven't come up with any good solution and I think usually just internal the time. Customer's kept happy this ...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
We don't see a bunch of these, so when we close them out, we pay our techician .5 for diag & battery install under service policy (internal-service department "eats" it). The tech gets paid by us.
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/26/2008
Policy & Procedure Article 1.5.11.7: Customer Purchased an ACDelco® Battery from Either a GM Dealer or an ACDelco Battery Distributor and a Subsequent Failure Occurs that Is Covered by the ACDelco Consumer Battery Warranty The GM Dealer is not to submit ...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
Thanks! Sounds simple!
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: Over The Counter Part Warranties - 07/10/2008
Just go right by the vin prompt when you are entering your claim.
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
Rhonda, I've been told that you don't claim the "deepest" failed part or even the most expensive failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't...
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
Re: Part Number List - 04/16/2008
Alot of times parts such as fluids, etc. that are used do not have a 'valid' number to use in the claim line for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot...
HOW DO YOU CLAIM: NPN PARTS - 04/21/2008
EXAMPLE: I HAVE A 2006 EXPRESS CARGO VAN... CHECK ENGINE LIGHT ON, CODES #P0171 #P0174... VACUMN LEAK AT SUPPLY HOSE AT PASS SIDE BY EXHAUST MANIFOLD ---- PARTS DEPT CHARGED OUT "NPN-VAC HOSE" AS A PART (WHAT DO I DO WITH THIS)
Re: HOW DO YOU CLAIM: NPN PARTS - 04/22/2008
When using a NPN part you take the part out of the claim and put it in the net feild, then give a breif description in the comments field.
Updating Parts Adjustment - 04/25/2008
I need a source or guide to make sure the parts adjustment in Wins is correct. When I submit claims the parts are not adjusting. I have looked in Parts P & P Manual and Claims P & P. Help would be appreciated.
Re: Updating Parts Adjustment - 04/25/2008
I GO INTO GM DEALER WORLD AND GO INTO THEW PARTS MENU THEN I USE GM EPIC TO DOUBLE CHECK MY PARTS PRICE TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST...
Part #'s do not meet GM's Requirements - 04/30/2008
I verified the RO has the part numbers and correct quantities listed in my bulletin (#07-04-20-001A)but get the message "Part #'s do not meet GM's Requirements" and then askes for some input. What is this about? Is it a price issue? How would I kn...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Never mind. Thanks anyways. As soon as I posted this I found out our parts guy did some tricky stuff to sell a foot of hose instead of the whole roll. Fixed now.
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
THANKS SO MUCH. WISH I HAD A CAMERA FOR THE EXPRESSION ON MY SUPERVISORS FACE!! WE SEE ABOUT 1 CERT USED EVERY 6 MONTHS. THANKS FOR THE INFO. NOW SHE CAN GET ON SOMEONE ELSE'S CASE ABOUT SOMETHING.
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
WE HAVE REPLACED AN AC/DELCO BATTERY UNDER THE PARTS WARRANTY, MY QUESTION IS: HOW DO I GET MY MECHANIC PAID FOR HIS TIME? I KNOW THE BATTERY GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
GM will not pay for the tech's time. It's up to the dealership on how the tech time is dealt with since AC Delco won't pay it either. We haven't come up with any good solution and I think usually just internal the time. Customer's kept happy this ...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
We don't see a bunch of these, so when we close them out, we pay our techician .5 for diag & battery install under service policy (internal-service department "eats" it). The tech gets paid by us.
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/26/2008
Policy & Procedure Article 1.5.11.7: Customer Purchased an ACDelco® Battery from Either a GM Dealer or an ACDelco Battery Distributor and a Subsequent Failure Occurs that Is Covered by the ACDelco Consumer Battery Warranty The GM Dealer is not to submit ...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
Thanks! Sounds simple!
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: Over The Counter Part Warranties - 07/10/2008
Just go right by the vin prompt when you are entering your claim.
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
Rhonda, I've been told that you don't claim the "deepest" failed part or even the most expensive failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't...
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
Re: Part Number List - 04/16/2008
Alot of times parts such as fluids, etc. that are used do not have a 'valid' number to use in the claim line for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot...
HOW DO YOU CLAIM: NPN PARTS - 04/21/2008
EXAMPLE: I HAVE A 2006 EXPRESS CARGO VAN... CHECK ENGINE LIGHT ON, CODES #P0171 #P0174... VACUMN LEAK AT SUPPLY HOSE AT PASS SIDE BY EXHAUST MANIFOLD ---- PARTS DEPT CHARGED OUT "NPN-VAC HOSE" AS A PART (WHAT DO I DO WITH THIS)
Re: HOW DO YOU CLAIM: NPN PARTS - 04/22/2008
When using a NPN part you take the part out of the claim and put it in the net feild, then give a breif description in the comments field.
Updating Parts Adjustment - 04/25/2008
I need a source or guide to make sure the parts adjustment in Wins is correct. When I submit claims the parts are not adjusting. I have looked in Parts P & P Manual and Claims P & P. Help would be appreciated.
Re: Updating Parts Adjustment - 04/25/2008
I GO INTO GM DEALER WORLD AND GO INTO THEW PARTS MENU THEN I USE GM EPIC TO DOUBLE CHECK MY PARTS PRICE TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST...
Part #'s do not meet GM's Requirements - 04/30/2008
I verified the RO has the part numbers and correct quantities listed in my bulletin (#07-04-20-001A)but get the message "Part #'s do not meet GM's Requirements" and then askes for some input. What is this about? Is it a price issue? How would I kn...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Never mind. Thanks anyways. As soon as I posted this I found out our parts guy did some tricky stuff to sell a foot of hose instead of the whole roll. Fixed now.
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Re: PART NUMBER 19177885 - 01/30/2008
Try F2240 1.7 hrs. This is the closest I could find in SI of dealerworld.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
Re: PART NUMBER 19177885 - 02/05/2008
POSSIBLY K7396?
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Have you tried calling DBC--always my LAST resort! ;-) but I have had a couple claims lately with part# incompatible, or parts amt. excessive where they have had to do system inquiries to correct the problem. (Has been a system problem, not a submission...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: Submit a part warranty - 08/15/2008
will use auth "B" wish they would come up with something better for these.hate putting a "B" on anything.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
ACDelco Part Failure - 08/28/2008
... the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: PARTS REPLACEMENT - 09/03/2008
WHAT PART IS IT? IT WOULD NORMALLY BE AN AUTH B SINCE IT IS STILL UNDER 3/36
Re: PARTS REPLACEMENT - 09/03/2008
[quote] Cyndi : I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quot...
Re: PARTS REPLACEMENT - 09/03/2008
... VEHICLE WARRANTY" WHEN THE VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
parts warranty on seal and gaskets - 09/10/2008
i realize this is not possible but am trying to prove it to my svm and advisors---any help!
Re: parts warranty on seal and gaskets - 09/10/2008
reference documnet WIW20050043. Effective with the same credit cycle claims for the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the ...
Re: parts warranty on seal and gaskets - 09/10/2008
ken thanks so much found it and i did as stated sent to dsm who replied seals do no qulify as a part failure (f1440 output seal)
PARTS REPLACEMENT - 09/16/2008
How do you handle a parts replacement when the vehicle is still under warranty. Hate to have to use Auth B all the time. Thanks.
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... HAVE THE TOOL TO REPLACE - SO THEY BROUGHT IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Try F2240 1.7 hrs. This is the closest I could find in SI of dealerworld.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
Re: PART NUMBER 19177885 - 02/05/2008
POSSIBLY K7396?
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Have you tried calling DBC--always my LAST resort! ;-) but I have had a couple claims lately with part# incompatible, or parts amt. excessive where they have had to do system inquiries to correct the problem. (Has been a system problem, not a submission...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: Submit a part warranty - 08/15/2008
will use auth "B" wish they would come up with something better for these.hate putting a "B" on anything.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
ACDelco Part Failure - 08/28/2008
... the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: PARTS REPLACEMENT - 09/03/2008
WHAT PART IS IT? IT WOULD NORMALLY BE AN AUTH B SINCE IT IS STILL UNDER 3/36
Re: PARTS REPLACEMENT - 09/03/2008
[quote] Cyndi : I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quot...
Re: PARTS REPLACEMENT - 09/03/2008
... VEHICLE WARRANTY" WHEN THE VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
parts warranty on seal and gaskets - 09/10/2008
i realize this is not possible but am trying to prove it to my svm and advisors---any help!
Re: parts warranty on seal and gaskets - 09/10/2008
reference documnet WIW20050043. Effective with the same credit cycle claims for the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the ...
Re: parts warranty on seal and gaskets - 09/10/2008
ken thanks so much found it and i did as stated sent to dsm who replied seals do no qulify as a part failure (f1440 output seal)
PARTS REPLACEMENT - 09/16/2008
How do you handle a parts replacement when the vehicle is still under warranty. Hate to have to use Auth B all the time. Thanks.
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... HAVE THE TOOL TO REPLACE - SO THEY BROUGHT IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
Is it a factory part?
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
HELLO OUT THERE!!! WAS WONDERING IF ANYONE COULD BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED!...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
PARTS WARRANTY ON A EBCM - 03/03/2009
I AM TRYING TO PROCESS A PARTS WARRANTY ON AN EBCM. SUBMITTED AS A CLAIM TYPE "B" WITH "G" AUTHORIZATION. PART NUMBER HAS BEEN SUPERCEDED SINCE THE INITIAL REPLACEMENT. EVEN TRIED USING THE ORIGINAL PART NUMBER. CLAIM KEEPS REJECTING "NM"....CLAIM TYPE...
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT VEHICLE? IF IT'S STILL UNDER 36/36 IT'S NOT A TYPE B BUT A AUTH B. ARE YOU USING THE WARRANTY CLAIM CODE AS THE FAIL CODE?
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
2003 BUICK RENDEZVOUS WITH 50,721 MILES. WAS USING THE DIAG CODE "C0550" AS FAILURE CODE. I DO HAVE THE WCC CODE. COULD THAT BE WHY IT IS REJECTING? THANKS.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
IT COULD BE BUT IS IT STILL UNDER FACTORY WARRANTY? IF IT IS THAT IS YOUR PROBEM. NO PARTS WARRANTIES UNDER FACTORY WARRANTY, IT NEEDS TO BE AUTH B IN FACTORY WARRANTY.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: PARTS WARRANTY ON A EBCM - 03/04/2009
Thanks Becky. It was still under factory warranty. Submitted as regular warrnty with "B" authorization and it paid. Appreciate the help.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
WHAT ARE YOU TRYING TO PROVE ????
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
There is a bulletin on this but for the life of me I cant find it.part warranty on seals and gaskets have to be H-routed.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/09/2009
WHAT PART WARRANTY ON SEALS AND GASKETS???? AFTER OUR DSR, WE WERE CHARGED BACK FOR DAMN NEAR EVERY SEAL OR GASKET WE WARRANTIED, THERE ARE NO PARTS WARRANTIES ON THEM. THE SERVICE MANAGER HAS TO PROVE IT ISN'T IMPROPER INSTALLATION BEFORE I'LL SUBMIT...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
April 2005 Warranty Administrative Message : WIW20050043 (Claim Type B and N Changes) "...claims for the replacement of seals and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the ...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
It was an administrative message from 2005. Tried to perform an advanced search from GlobalConnect Message archives, but system timed out during search - I would presume due to age of document.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
I called DBC about not being able to pull it and was told that Admin Messages from prior to Global have not been updated into Global and therefore can not be veiwed. Any rules that may be in such documents still apply and you can get a reference number, ...
ISUZU - PARTS QUESTION - 03/30/2009
MY PARTS DEPARTMENT ALWAYS SEEMS TO MARK UP ISUZU WRONG !! WHAT IS THE ACUTAL WARRANTY PARTS MARKUP FOR ISUZU ????
PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
I NEED SOMETHING IN WRITING TELLING ME ABOUT PARTS WARRANTY ON SEALS AND GASKETS. I HAVE A LITTLE ISSUE GOING ON AGAINST 1 SERVICE ADVISOR. PLEASE HELP ME PROVE MY POINT!!!!!! THANKS IN ADVANCE~!!
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/22/2009
Where can I pull WIW20050043 from
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
PARTS WARRANTY - 05/28/2009
WE HAVE A 2008 UPLANDER IN WITH 16594 MILES, TOWED IN FOR NO CRANK. TECH FOUND THE STARTER INOP, TECH REPLACED STARTER, BUT THE VAN WOULD NOT RESTART, FOUND THE NEW STARTER FAULTY ALSO. REPLACED WITH A NEW STARTER--CONCERN CURED. SHOULD I DO THIS ON ...
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
Is it a factory part?
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
HELLO OUT THERE!!! WAS WONDERING IF ANYONE COULD BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED!...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
PARTS WARRANTY ON A EBCM - 03/03/2009
I AM TRYING TO PROCESS A PARTS WARRANTY ON AN EBCM. SUBMITTED AS A CLAIM TYPE "B" WITH "G" AUTHORIZATION. PART NUMBER HAS BEEN SUPERCEDED SINCE THE INITIAL REPLACEMENT. EVEN TRIED USING THE ORIGINAL PART NUMBER. CLAIM KEEPS REJECTING "NM"....CLAIM TYPE...
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT VEHICLE? IF IT'S STILL UNDER 36/36 IT'S NOT A TYPE B BUT A AUTH B. ARE YOU USING THE WARRANTY CLAIM CODE AS THE FAIL CODE?
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
2003 BUICK RENDEZVOUS WITH 50,721 MILES. WAS USING THE DIAG CODE "C0550" AS FAILURE CODE. I DO HAVE THE WCC CODE. COULD THAT BE WHY IT IS REJECTING? THANKS.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
IT COULD BE BUT IS IT STILL UNDER FACTORY WARRANTY? IF IT IS THAT IS YOUR PROBEM. NO PARTS WARRANTIES UNDER FACTORY WARRANTY, IT NEEDS TO BE AUTH B IN FACTORY WARRANTY.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: PARTS WARRANTY ON A EBCM - 03/04/2009
Thanks Becky. It was still under factory warranty. Submitted as regular warrnty with "B" authorization and it paid. Appreciate the help.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
WHAT ARE YOU TRYING TO PROVE ????
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
There is a bulletin on this but for the life of me I cant find it.part warranty on seals and gaskets have to be H-routed.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/09/2009
WHAT PART WARRANTY ON SEALS AND GASKETS???? AFTER OUR DSR, WE WERE CHARGED BACK FOR DAMN NEAR EVERY SEAL OR GASKET WE WARRANTIED, THERE ARE NO PARTS WARRANTIES ON THEM. THE SERVICE MANAGER HAS TO PROVE IT ISN'T IMPROPER INSTALLATION BEFORE I'LL SUBMIT...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
April 2005 Warranty Administrative Message : WIW20050043 (Claim Type B and N Changes) "...claims for the replacement of seals and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the ...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
It was an administrative message from 2005. Tried to perform an advanced search from GlobalConnect Message archives, but system timed out during search - I would presume due to age of document.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
I called DBC about not being able to pull it and was told that Admin Messages from prior to Global have not been updated into Global and therefore can not be veiwed. Any rules that may be in such documents still apply and you can get a reference number, ...
ISUZU - PARTS QUESTION - 03/30/2009
MY PARTS DEPARTMENT ALWAYS SEEMS TO MARK UP ISUZU WRONG !! WHAT IS THE ACUTAL WARRANTY PARTS MARKUP FOR ISUZU ????
PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
I NEED SOMETHING IN WRITING TELLING ME ABOUT PARTS WARRANTY ON SEALS AND GASKETS. I HAVE A LITTLE ISSUE GOING ON AGAINST 1 SERVICE ADVISOR. PLEASE HELP ME PROVE MY POINT!!!!!! THANKS IN ADVANCE~!!
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/22/2009
Where can I pull WIW20050043 from
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
PARTS WARRANTY - 05/28/2009
WE HAVE A 2008 UPLANDER IN WITH 16594 MILES, TOWED IN FOR NO CRANK. TECH FOUND THE STARTER INOP, TECH REPLACED STARTER, BUT THE VAN WOULD NOT RESTART, FOUND THE NEW STARTER FAULTY ALSO. REPLACED WITH A NEW STARTER--CONCERN CURED. SHOULD I DO THIS ON ...
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: PARTS WARRANTY - 05/28/2009
We always put part warranties on a second repair order and they are signed by the service manager.
Re: PARTS WARRANTY - 05/28/2009
We too always have a second repair order written up.
Re: PARTS WARRANTY - 05/29/2009
I've put this type of claim in both ways.... both parts on one RO with service manager sig & B auth (not claim type B), as well as separate RO & labor. Seems the separate one always gets paid the 1st time & I end up Hrouting the claim if both parts are...
REJECT: SERVICE PART REPLACEMENT ??? - 02/11/2011
REJECT REASON: #842 SERVICE PART REPLACEMENT ....... NOT ON LIST / WHERE CAN I FIND INFO ON WHAT IT MEANS
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found ...
Re: partial warranty block? - 04/08/2011
Thanks folks, I do believe you are correct. I can't imagine chipping a Colorado though! Cheers!
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
... for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and in the net items, you claim the purchase difference in the parts handling spot. ...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/18/2011
Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
THANK YOU VERY MUCH THAT IS EXACTLY WHAT I WAS LOOKING FOR!
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
[quote] GMNL09526: Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps [/quote] THANK YOU THAT WAS WHAT I WAS LOOKING FOR!
is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/06/2011
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
AC Delco part numbers - 06/13/2011
Hello all! Hope everyone had an awesome weekend! My parts manager came and asked me about some parts numbers and I was hoping someone here had the answer. For coolant, we currently use part # 12346290 and it goes through warranty like any other normal...
Re: AC Delco part numbers - 06/13/2011
We use 12346290 but 12377912 shows up in EPIC with pricing. You should be able use either one I'd think. Just a note though, in July 12377912 pricing goes up and it will cost more than 12346290. Give it a shot and see what happens?
Re: AC Delco part numbers - 06/15/2011
The AC Delco part number worked. Thank you.
lifetime gm parts - 07/20/2011
When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: PARTS WARRANTY - 05/28/2009
We always put part warranties on a second repair order and they are signed by the service manager.
Re: PARTS WARRANTY - 05/28/2009
We too always have a second repair order written up.
Re: PARTS WARRANTY - 05/29/2009
I've put this type of claim in both ways.... both parts on one RO with service manager sig & B auth (not claim type B), as well as separate RO & labor. Seems the separate one always gets paid the 1st time & I end up Hrouting the claim if both parts are...
REJECT: SERVICE PART REPLACEMENT ??? - 02/11/2011
REJECT REASON: #842 SERVICE PART REPLACEMENT ....... NOT ON LIST / WHERE CAN I FIND INFO ON WHAT IT MEANS
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found ...
Re: partial warranty block? - 04/08/2011
Thanks folks, I do believe you are correct. I can't imagine chipping a Colorado though! Cheers!
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
... for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and in the net items, you claim the purchase difference in the parts handling spot. ...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/18/2011
Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
THANK YOU VERY MUCH THAT IS EXACTLY WHAT I WAS LOOKING FOR!
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
[quote] GMNL09526: Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps [/quote] THANK YOU THAT WAS WHAT I WAS LOOKING FOR!
is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/06/2011
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
AC Delco part numbers - 06/13/2011
Hello all! Hope everyone had an awesome weekend! My parts manager came and asked me about some parts numbers and I was hoping someone here had the answer. For coolant, we currently use part # 12346290 and it goes through warranty like any other normal...
Re: AC Delco part numbers - 06/13/2011
We use 12346290 but 12377912 shows up in EPIC with pricing. You should be able use either one I'd think. Just a note though, in July 12377912 pricing goes up and it will cost more than 12346290. Give it a shot and see what happens?
Re: AC Delco part numbers - 06/15/2011
The AC Delco part number worked. Thank you.
lifetime gm parts - 07/20/2011
When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub
Re: lifetime gm parts - 07/20/2011
what was the reason for the reject??
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
Re: lifetime gm parts - 07/20/2011
What trans type did you use?? (S/B ZPTI)
Re: lifetime gm parts - 07/20/2011
I used ZREG
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: non gm parts mark up - 08/24/2011
No, no mark up allowed.
Re: warranty parts debits - 08/16/2011
we are a small dealer and as the parts are given out to the tech the box it came in is left on the shelf until the old one is turned in, then either the parts person,manager or myself signs for the part and tags it and puts it on the shelf and signs off...
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: warranty parts debits - 08/24/2011
CONTACT YOUR DMA AND TELL THEM THE SITUATION...SOMETIMES THEY CAN HELP YOU WITH GETTING THE DEBIT TURNED AROUND
Re: part damaged during shipping - 08/24/2011
... The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointing out the rules....
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
Re: part damaged during shipping - 08/24/2011
NO YOU ARE NOT OFF YOUR ROCKER !!!!!!!!
Re: non gm parts mark up - 08/29/2011
[quote] conny: yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part... [/quote] If you are submitting via GlobalWarranty...
Re: non gm parts mark up - 08/29/2011
... HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
Re: lifetime gm parts - 07/28/2011
[quote] mpatten: When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub [/quote]
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Re: warranty parts debits - 08/12/2011
... will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty parts room on the shelf. Since then,...
Re: warranty parts debits - 08/12/2011
... the same day they ask for them, my manager is insisting i fix this , in all my years of sending parts back i finally made the fatal mistake of pulling the wrong part off the shelf and sending it back...thanks for the advice......
PARTS - 07/16/2010
JUST WONDERING HOW LONG TO HOLD PARTS FOR WARRANTY.SEEMS LIKE IT SHOULD STILL BE 30 DAYS?JUST SEEING WHAT EVERYONE ESLE DOES THANKS
Re: PARTS - 07/16/2010
We hold parts for 15 days.
what was the reason for the reject??
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
Re: lifetime gm parts - 07/20/2011
What trans type did you use?? (S/B ZPTI)
Re: lifetime gm parts - 07/20/2011
I used ZREG
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: non gm parts mark up - 08/24/2011
No, no mark up allowed.
Re: warranty parts debits - 08/16/2011
we are a small dealer and as the parts are given out to the tech the box it came in is left on the shelf until the old one is turned in, then either the parts person,manager or myself signs for the part and tags it and puts it on the shelf and signs off...
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: warranty parts debits - 08/24/2011
CONTACT YOUR DMA AND TELL THEM THE SITUATION...SOMETIMES THEY CAN HELP YOU WITH GETTING THE DEBIT TURNED AROUND
Re: part damaged during shipping - 08/24/2011
... The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointing out the rules....
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
Re: part damaged during shipping - 08/24/2011
NO YOU ARE NOT OFF YOUR ROCKER !!!!!!!!
Re: non gm parts mark up - 08/29/2011
[quote] conny: yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part... [/quote] If you are submitting via GlobalWarranty...
Re: non gm parts mark up - 08/29/2011
... HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
Re: lifetime gm parts - 07/28/2011
[quote] mpatten: When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub [/quote]
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Re: warranty parts debits - 08/12/2011
... will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty parts room on the shelf. Since then,...
Re: warranty parts debits - 08/12/2011
... the same day they ask for them, my manager is insisting i fix this , in all my years of sending parts back i finally made the fatal mistake of pulling the wrong part off the shelf and sending it back...thanks for the advice......
PARTS - 07/16/2010
JUST WONDERING HOW LONG TO HOLD PARTS FOR WARRANTY.SEEMS LIKE IT SHOULD STILL BE 30 DAYS?JUST SEEING WHAT EVERYONE ESLE DOES THANKS
Re: PARTS - 07/16/2010
We hold parts for 15 days.
Re: PARTS - 07/16/2010
we hold parts for 15 days after the claim is paid
Re: PARTS - 07/16/2010
We also hold for 15 days after claim is paid
Re: PARTS - 07/21/2010
We also hold them for 15 days after the entire ro is paid
Customer Participation amount - 07/23/2010
I have a claim that is goodwill part only and the customer is to pay 200.00. When I submitted it I put the 200.00 in the 'customer participation amount' but it only ded. 100.00 as a deductible, so the claim was over paid 100.00. How should I adjust...
Re: Customer Participation amount - 07/23/2010
I would do an adjustment and put the $200 in as the participation amount.
Re: Customer Participation amount - 07/23/2010
It's already in the particiapation amount slot. but it didn't take that amount off the total.
Re: Customer Participation amount - 07/23/2010
Is that in your system or in Global?
Re: Customer Participation amount - 07/23/2010
I put it in on era side, but it also is showing on the global side when I pulled it up to adjust it.
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
Re: Customer Participation amount - 07/23/2010
... I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for customer participation. After doing that, it paid correctly. Still alittle confused on the whole reasoning, but as long as it paid....
Re: PARTS - 07/23/2010
Unfortunately we hold parts for much longer since I'm the only one who ever cleans out that messy room. UGH. But the requirement is only 15 days after claim is paid.
Re: Customer Participation amount - 07/23/2010
Way to go, I waived the 100.00 ded and it paid less the 200.00 like you said. Thanks a bunch.
PARTS PICKED UP FROM ANOTHER DEALER - 05/24/2010
REFRESH MY MEMORY..AM I CORRECT TO BELIEVE THAT WHEN PARTS ARE PICKED UP FROM ANOTHER DEALER AND THE CUSTOMER IS IN A RENTAL THE DIFFERENCE IN PRICING CANNOT BE CLAIMED?? THIS WAS NOT SAME DAY PARTS PICKUP..THEY WERE NOT DELIVERED UNTIL THE NEXT DAY....
Re: PARTS PICKED UP FROM ANOTHER DEALER - 05/25/2010
YOU CAN ONLY CLAIM 1 DAY RENTAL WITH PARTS EXPEDIATING
Parts amount exceeds allowance.... - 06/17/2010
... condenser (added oil). Replaced o-rings. Recharge." I used Lop D3140 for replacing the condenser. Parts billed out are the condenser, 2 o-rings, dye, lubricant and freon. Claim is rejecting for "Parts amount exceeds the allowance for labor code D3140."...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: Parts amount exceeds allowance.... - 06/18/2010
... and submit with comments. They paid just fine after that. Also, a couple times, I've found that my parts department had the cost/sold prices charged out wrong, make sure to check that also!...
Re: Parts amount exceeds allowance.... - 06/21/2010
... the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then used a "P" authorization and it paid. Only problem is that it paid $784.07 too...
Re: Parts amount exceeds allowance.... - 06/21/2010
Same thing happened to us, but I did not get a reject, it just paid more. Not sure how to debit back, how are you handling that?
Re: Parts amount exceeds allowance.... - 06/21/2010
I was not able to correct it in Reynolds. Elizabeth at the DBC helped me. In GWM we went into the transaction and processed a debit. I corrected the price of the freon and removed the "P" authorization. Today on my Transaction Summary Report the job ...
Re: Parts amount exceeds allowance.... - 06/21/2010
I have asked our parts dept. to not use the part# when they charge out partial amts. They put it in as just the name of the part without the # and then I run it as a net amt. item. Saves a lot of headaches now that Global Warranty pays off the part#...
Re: Parts purchased locally. global pays less. - 05/10/2010
I submit the same as H&K Chevy and have never had a problem.
Parts purchased locally. global pays less. - 05/07/2010
The parts manager is not happy with how Global is paying for parts purchased locally. I was instructed by DBC to enter what we paid for the part with a "T" for trade and the difference in Part Expedite. The difference should be what we paid for the part...
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/10/2010
Your parts departments deal with warranty parts? Lucky. I go through the warranty part shelves once a month & pull all the parts over 30 days. I check the RO numbers prior to scrapping. Since we've been on GWM I pretty much know what is paid & what...
we hold parts for 15 days after the claim is paid
Re: PARTS - 07/16/2010
We also hold for 15 days after claim is paid
Re: PARTS - 07/21/2010
We also hold them for 15 days after the entire ro is paid
Customer Participation amount - 07/23/2010
I have a claim that is goodwill part only and the customer is to pay 200.00. When I submitted it I put the 200.00 in the 'customer participation amount' but it only ded. 100.00 as a deductible, so the claim was over paid 100.00. How should I adjust...
Re: Customer Participation amount - 07/23/2010
I would do an adjustment and put the $200 in as the participation amount.
Re: Customer Participation amount - 07/23/2010
It's already in the particiapation amount slot. but it didn't take that amount off the total.
Re: Customer Participation amount - 07/23/2010
Is that in your system or in Global?
Re: Customer Participation amount - 07/23/2010
I put it in on era side, but it also is showing on the global side when I pulled it up to adjust it.
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
Re: Customer Participation amount - 07/23/2010
... I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for customer participation. After doing that, it paid correctly. Still alittle confused on the whole reasoning, but as long as it paid....
Re: PARTS - 07/23/2010
Unfortunately we hold parts for much longer since I'm the only one who ever cleans out that messy room. UGH. But the requirement is only 15 days after claim is paid.
Re: Customer Participation amount - 07/23/2010
Way to go, I waived the 100.00 ded and it paid less the 200.00 like you said. Thanks a bunch.
PARTS PICKED UP FROM ANOTHER DEALER - 05/24/2010
REFRESH MY MEMORY..AM I CORRECT TO BELIEVE THAT WHEN PARTS ARE PICKED UP FROM ANOTHER DEALER AND THE CUSTOMER IS IN A RENTAL THE DIFFERENCE IN PRICING CANNOT BE CLAIMED?? THIS WAS NOT SAME DAY PARTS PICKUP..THEY WERE NOT DELIVERED UNTIL THE NEXT DAY....
Re: PARTS PICKED UP FROM ANOTHER DEALER - 05/25/2010
YOU CAN ONLY CLAIM 1 DAY RENTAL WITH PARTS EXPEDIATING
Parts amount exceeds allowance.... - 06/17/2010
... condenser (added oil). Replaced o-rings. Recharge." I used Lop D3140 for replacing the condenser. Parts billed out are the condenser, 2 o-rings, dye, lubricant and freon. Claim is rejecting for "Parts amount exceeds the allowance for labor code D3140."...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: Parts amount exceeds allowance.... - 06/18/2010
... and submit with comments. They paid just fine after that. Also, a couple times, I've found that my parts department had the cost/sold prices charged out wrong, make sure to check that also!...
Re: Parts amount exceeds allowance.... - 06/21/2010
... the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then used a "P" authorization and it paid. Only problem is that it paid $784.07 too...
Re: Parts amount exceeds allowance.... - 06/21/2010
Same thing happened to us, but I did not get a reject, it just paid more. Not sure how to debit back, how are you handling that?
Re: Parts amount exceeds allowance.... - 06/21/2010
I was not able to correct it in Reynolds. Elizabeth at the DBC helped me. In GWM we went into the transaction and processed a debit. I corrected the price of the freon and removed the "P" authorization. Today on my Transaction Summary Report the job ...
Re: Parts amount exceeds allowance.... - 06/21/2010
I have asked our parts dept. to not use the part# when they charge out partial amts. They put it in as just the name of the part without the # and then I run it as a net amt. item. Saves a lot of headaches now that Global Warranty pays off the part#...
Re: Parts purchased locally. global pays less. - 05/10/2010
I submit the same as H&K Chevy and have never had a problem.
Parts purchased locally. global pays less. - 05/07/2010
The parts manager is not happy with how Global is paying for parts purchased locally. I was instructed by DBC to enter what we paid for the part with a "T" for trade and the difference in Part Expedite. The difference should be what we paid for the part...
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/10/2010
Your parts departments deal with warranty parts? Lucky. I go through the warranty part shelves once a month & pull all the parts over 30 days. I check the RO numbers prior to scrapping. Since we've been on GWM I pretty much know what is paid & what...
WARRANTY PART SCRAPPING PROCEDURE - 05/06/2010
WHAT IS THE BEST WAY TO ORGANIZE,KEEP TRACK OF JOB CARDS TO PREPARE FOR WARANTY PARTS SCRAPPING.NOW WITH GLOBAL THERE ARE MANY MORE COPIES.SOME LINES GET PAID AND SOME MAY NOT.WE USE REYNOLDS AND REYNOLDS.CURIOUS HOW YOU DO IT. THANKS
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
Re: Customer Participation amount - 07/23/2010
[quote] cheryls2003: Way to go, I waived the 100.00 ded and it paid less the 200.00 like you said. Thanks a bunch. [/quote] Your welcome! : ) Glad it worked for you!
SATURN PARTS WARRANTY - 08/20/2010
I am trying to find info on the mark up of parts for Saturn vehicles, Thanks for any help
Re: SATURN PARTS WARRANTY - 08/21/2010
I always mark them up just like I do all the others and they pay just fine.
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I STARTED A SPREADSHEET IN EXCEL...ONCE A JOB CARD HAS BEEN PAID AND IT HAS PARTS I ADD IT TO THE LIST WITH THE 15 DAYS ADDED. AT THE END OF EACH WEEK I PRINT A COPY AND GIVE IT TO OUR PARTS SUPERVISOR TO HAVE PARTS PULLED. I LIST THE RO # THE DATE IT...
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
Re: Parts purchased locally. global pays less. - 10/28/2010
wE CANT SEEM TO PULL UP THAT MESSAGE - ANY SUGGESTIONS ON WHERE TO GO TO FIND IT ?????
Re: Parts purchased locally. global pays less. - 10/29/2010
[quote] Rhonda: wE CANT SEEM TO PULL UP THAT MESSAGE - ANY SUGGESTIONS ON WHERE TO GO TO FIND IT ????? [/quote] What message are you referring to?
Re: Parts purchased locally. global pays less. - 10/29/2010
... trade, take the dealer price and subtract it from the 40% markup price and that goes into net as parts expedite. example: We pay: $68.71 dealer price: $59.75 dealer + 40% price: $83.65 take $83.65 - $59.75 = $23.90 ($23.90 goes in net amount under...
Re: Parts purchased locally. global pays less. - 10/29/2010
Good example Radley Chevrolet Gals for the correct parts expedite reimbursement procedure. More information may be found in the GWM Clarification Bulletin #2 - Message G_0000050657 (document may be found in Message Archives).
Re: Parts purchased locally. global pays less. - 10/29/2010
thanks for bringing up this subject and clearing it up, after all my years doing warranties i still get confused sometimes..
Re: Parts purchased locally. global pays less. - 10/29/2010
WOULD SOMEONE BE SO KIND TO FAX ME A COPY OF THAT GWM CLARIFICATION BULLETIN #2 MESSAGE #G_0000050657 --- I CANT FOR THE LIFE OF ME GET THAT TO PULL UP... UGH!!! 510-352-0845
Re: Parts purchased locally. global pays less. - 10/29/2010
... through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document. Date: 03/02/2010 Ref. number: Service / Warranty / G_0000050657 Subject: Global Warranty Management...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
Re: PARTS PRICING DISPUTE - 07/14/2009
so you would use the $11.76 as cost for that part ???
Re: PARTS PRICING DISPUTE - 07/14/2009
If you simply look under pricing instead of Part/X-ref info, you will see what each part costs, regardless of how they are packaged. The part you refer to is 100 to a case & 10 to a package, but $11.76 EACH as the dealer cost.
Re: PARTS PRICING DISPUTE - 07/14/2009
IF IT'S A REG WARRANTY CLAIM YOU WOULD USE THE DEALER COST, IN THIS CASE THE 11.76 + YOUR MARK UP. IF THIS IS GMPP THEN YOU WOULD USE THE LIST PRICE WITH NO MARK UP. I HAD THIS PROBLEM WHEN I FIRST STARTED, THIS CAME DIRECTLY FROM THE DBC AND FROM MY ...
Re: PARTS PRICING DISPUTE - 07/14/2009
... I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND COST MARKUP FOR VALVE COVER GASKET & SPARK PLUG...
Re: PARTS PRICING DISPUTE - 07/14/2009
YOUR PART# 12345382 IS LISTED AS REQUIRED, IT IS HARD TO SAY HOW MUCH THREAD LOCK IS NEEDED. THIS IS NOT YOUR TYPICAL SCENERIO, BUT I HAVE NOT HAD ONE REJECT WHEN I HAVE MANUALLY ENTERED THE CLAIM. AGAIN I WOULD USE THE COST + MARKUP. YOU COULD CALL YOUR...
Re: PARTS PRICING DISPUTE - 07/14/2009
RHONDA, SORRY I JUST REREAD YOUR POSTING -- YOU SHOULD NOT BE EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
PARTS PRICING DISPUTE - 07/13/2009
WHEN I LOOK UP A PART ON EPIC: EX PT#89021297 IT SHOWS A DEALER PRICE OF $11.76 MERCH QTY 10..... SO DO I READ THAT AS $11.76 COST ON EACH --OR-- $11.76 DIVIDED BY 10 LEAVING A 1.18 COST ON EACH .....
WHAT IS THE BEST WAY TO ORGANIZE,KEEP TRACK OF JOB CARDS TO PREPARE FOR WARANTY PARTS SCRAPPING.NOW WITH GLOBAL THERE ARE MANY MORE COPIES.SOME LINES GET PAID AND SOME MAY NOT.WE USE REYNOLDS AND REYNOLDS.CURIOUS HOW YOU DO IT. THANKS
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
Re: Customer Participation amount - 07/23/2010
[quote] cheryls2003: Way to go, I waived the 100.00 ded and it paid less the 200.00 like you said. Thanks a bunch. [/quote] Your welcome! : ) Glad it worked for you!
SATURN PARTS WARRANTY - 08/20/2010
I am trying to find info on the mark up of parts for Saturn vehicles, Thanks for any help
Re: SATURN PARTS WARRANTY - 08/21/2010
I always mark them up just like I do all the others and they pay just fine.
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I STARTED A SPREADSHEET IN EXCEL...ONCE A JOB CARD HAS BEEN PAID AND IT HAS PARTS I ADD IT TO THE LIST WITH THE 15 DAYS ADDED. AT THE END OF EACH WEEK I PRINT A COPY AND GIVE IT TO OUR PARTS SUPERVISOR TO HAVE PARTS PULLED. I LIST THE RO # THE DATE IT...
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
Re: Parts purchased locally. global pays less. - 10/28/2010
wE CANT SEEM TO PULL UP THAT MESSAGE - ANY SUGGESTIONS ON WHERE TO GO TO FIND IT ?????
Re: Parts purchased locally. global pays less. - 10/29/2010
[quote] Rhonda: wE CANT SEEM TO PULL UP THAT MESSAGE - ANY SUGGESTIONS ON WHERE TO GO TO FIND IT ????? [/quote] What message are you referring to?
Re: Parts purchased locally. global pays less. - 10/29/2010
... trade, take the dealer price and subtract it from the 40% markup price and that goes into net as parts expedite. example: We pay: $68.71 dealer price: $59.75 dealer + 40% price: $83.65 take $83.65 - $59.75 = $23.90 ($23.90 goes in net amount under...
Re: Parts purchased locally. global pays less. - 10/29/2010
Good example Radley Chevrolet Gals for the correct parts expedite reimbursement procedure. More information may be found in the GWM Clarification Bulletin #2 - Message G_0000050657 (document may be found in Message Archives).
Re: Parts purchased locally. global pays less. - 10/29/2010
thanks for bringing up this subject and clearing it up, after all my years doing warranties i still get confused sometimes..
Re: Parts purchased locally. global pays less. - 10/29/2010
WOULD SOMEONE BE SO KIND TO FAX ME A COPY OF THAT GWM CLARIFICATION BULLETIN #2 MESSAGE #G_0000050657 --- I CANT FOR THE LIFE OF ME GET THAT TO PULL UP... UGH!!! 510-352-0845
Re: Parts purchased locally. global pays less. - 10/29/2010
... through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document. Date: 03/02/2010 Ref. number: Service / Warranty / G_0000050657 Subject: Global Warranty Management...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
Re: PARTS PRICING DISPUTE - 07/14/2009
so you would use the $11.76 as cost for that part ???
Re: PARTS PRICING DISPUTE - 07/14/2009
If you simply look under pricing instead of Part/X-ref info, you will see what each part costs, regardless of how they are packaged. The part you refer to is 100 to a case & 10 to a package, but $11.76 EACH as the dealer cost.
Re: PARTS PRICING DISPUTE - 07/14/2009
IF IT'S A REG WARRANTY CLAIM YOU WOULD USE THE DEALER COST, IN THIS CASE THE 11.76 + YOUR MARK UP. IF THIS IS GMPP THEN YOU WOULD USE THE LIST PRICE WITH NO MARK UP. I HAD THIS PROBLEM WHEN I FIRST STARTED, THIS CAME DIRECTLY FROM THE DBC AND FROM MY ...
Re: PARTS PRICING DISPUTE - 07/14/2009
... I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND COST MARKUP FOR VALVE COVER GASKET & SPARK PLUG...
Re: PARTS PRICING DISPUTE - 07/14/2009
YOUR PART# 12345382 IS LISTED AS REQUIRED, IT IS HARD TO SAY HOW MUCH THREAD LOCK IS NEEDED. THIS IS NOT YOUR TYPICAL SCENERIO, BUT I HAVE NOT HAD ONE REJECT WHEN I HAVE MANUALLY ENTERED THE CLAIM. AGAIN I WOULD USE THE COST + MARKUP. YOU COULD CALL YOUR...
Re: PARTS PRICING DISPUTE - 07/14/2009
RHONDA, SORRY I JUST REREAD YOUR POSTING -- YOU SHOULD NOT BE EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
PARTS PRICING DISPUTE - 07/13/2009
WHEN I LOOK UP A PART ON EPIC: EX PT#89021297 IT SHOWS A DEALER PRICE OF $11.76 MERCH QTY 10..... SO DO I READ THAT AS $11.76 COST ON EACH --OR-- $11.76 DIVIDED BY 10 LEAVING A 1.18 COST ON EACH .....
Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: PARTS PRICING DISPUTE - 07/14/2009
WHEN YOU GO INTO EPIC & PUT IN THE PART # -- CLICK ON PART INFORMATION ON THE BOTTOM OF SCREEN .. IT WILL SHOW THE MERCH QTY
Re: PARTS PRICING DISPUTE - 07/14/2009
If I remember my parts dept days correctly, the quanity of 10 could be the case quanity that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STREN...
Re: PARTS EXCESSIVE - 07/20/2009
I usually have to H route to my DVM when I have that situation. Mine always wants the part number listed in comments with an explanation as to why that part was needed. Hopefully your tech wrote good notes and an explanation for the extra part.
Re: PARTS EXCESSIVE - 07/20/2009
WELL YOU KNOW, I WON'T SAY ANYTHING ABOUT THE TECHS BUT SOMETIMES I REALLY WORRY ABOUT THEM, YOU KNOW WHAT I MEAN. THANKS, I WILL TRY THAT AND SEE WHAT HAPPENS
Re: PARTS EXCESSIVE - 07/29/2009
You need to H-Route to your AVM with comments regarding the main failed part and added part, with why 2 or more parts were replaced.
Re: PARTS WARRANTY - 07/29/2009
Same, always a 2nd RO.
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: part expediting question - 08/18/2009
Thanks all! Got paid today without the auth like you said.
GOODWILL PARTS FAILURE - 08/27/2009
CAN WE GOODWILL CUSTOMER PAY PARTS FAILURES? IN BY TIME OUT BY COUPLE DAYS OR A COUPLE 1000 MILES. I HAVE A IGNITION CYLINDER FAILED 10 MONTHS SINCE REPLACED BUT 19,000 MILES. CAR HAS 157,718 MILES ON IT.
Re: GOODWILL PARTS FAILURE - 08/27/2009
Our service manager generally clears these through our AVM first before trying it. Sometimes AVM ok's sometimes not.
Re: GOODWILL PARTS FAILURE - 08/27/2009
WE HAVE ALWAYS BEEN TOLD THAT PARTS WARRANTY IS CARVED IN STONE. WHICH IS KINDA FUNNY CONSIDERING ALL THE ROOM THEY GIVE ON EVERYTHING ELSE.
Re: Part questions - 11/24/2009
What kinda of question?
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Part questions - 11/24/2009
COULD THIS HAVE BEEN A PART REQUESTED BACK TO THE WPC? IN THAT CASE, A CLAIM WOULD HAVE TO BE SUBMITTED CT F Z7200 TO RCV THE $700.00 CORE CREDIT.... this is the first thing that came to mind, hope it helps..
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
The stripes are now coming on the vehicles from factory. When we did install, we would sublet them out.
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Ok, yeah my service manager says they are coming installed from factory, but we have one we are redoing from back when we installed them. It was *never as easy as the video.
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
[quote] Kimbo: We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
What should we do if we received the wrong center caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.??
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I would start with a call to DBC. I wouldn't think the carrier would be responsible for that stuff.
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: PARTS PRICING DISPUTE - 07/14/2009
WHEN YOU GO INTO EPIC & PUT IN THE PART # -- CLICK ON PART INFORMATION ON THE BOTTOM OF SCREEN .. IT WILL SHOW THE MERCH QTY
Re: PARTS PRICING DISPUTE - 07/14/2009
If I remember my parts dept days correctly, the quanity of 10 could be the case quanity that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STREN...
Re: PARTS EXCESSIVE - 07/20/2009
I usually have to H route to my DVM when I have that situation. Mine always wants the part number listed in comments with an explanation as to why that part was needed. Hopefully your tech wrote good notes and an explanation for the extra part.
Re: PARTS EXCESSIVE - 07/20/2009
WELL YOU KNOW, I WON'T SAY ANYTHING ABOUT THE TECHS BUT SOMETIMES I REALLY WORRY ABOUT THEM, YOU KNOW WHAT I MEAN. THANKS, I WILL TRY THAT AND SEE WHAT HAPPENS
Re: PARTS EXCESSIVE - 07/29/2009
You need to H-Route to your AVM with comments regarding the main failed part and added part, with why 2 or more parts were replaced.
Re: PARTS WARRANTY - 07/29/2009
Same, always a 2nd RO.
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: part expediting question - 08/18/2009
Thanks all! Got paid today without the auth like you said.
GOODWILL PARTS FAILURE - 08/27/2009
CAN WE GOODWILL CUSTOMER PAY PARTS FAILURES? IN BY TIME OUT BY COUPLE DAYS OR A COUPLE 1000 MILES. I HAVE A IGNITION CYLINDER FAILED 10 MONTHS SINCE REPLACED BUT 19,000 MILES. CAR HAS 157,718 MILES ON IT.
Re: GOODWILL PARTS FAILURE - 08/27/2009
Our service manager generally clears these through our AVM first before trying it. Sometimes AVM ok's sometimes not.
Re: GOODWILL PARTS FAILURE - 08/27/2009
WE HAVE ALWAYS BEEN TOLD THAT PARTS WARRANTY IS CARVED IN STONE. WHICH IS KINDA FUNNY CONSIDERING ALL THE ROOM THEY GIVE ON EVERYTHING ELSE.
Re: Part questions - 11/24/2009
What kinda of question?
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Part questions - 11/24/2009
COULD THIS HAVE BEEN A PART REQUESTED BACK TO THE WPC? IN THAT CASE, A CLAIM WOULD HAVE TO BE SUBMITTED CT F Z7200 TO RCV THE $700.00 CORE CREDIT.... this is the first thing that came to mind, hope it helps..
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
The stripes are now coming on the vehicles from factory. When we did install, we would sublet them out.
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Ok, yeah my service manager says they are coming installed from factory, but we have one we are redoing from back when we installed them. It was *never as easy as the video.
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
[quote] Kimbo: We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
What should we do if we received the wrong center caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.??
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I would start with a call to DBC. I wouldn't think the carrier would be responsible for that stuff.
Yet Another Part Warranty Question - 11/10/2009
... fuel. Tech found fuel pump failed & had been replaced by the customer in 2003 with a lifetime part. Tech had to cut off stabilizer links to lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my...
Re: Yet Another Part Warranty Question - 11/10/2009
I WOULD THINK THE CUSTOMER WOULD HAVE TO ABSORB THE EXTRA IF IT ISNT NORMALLY THE PROCEDURE FOR THAT PART REPLACEMENT
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Re: Yet Another Part Warranty Question - 11/12/2009
A parts warranty is precisely that. The warranty that the manufacturer offers the purchaser for covering defects in material or workmanship of that specific part. If the part itself fails, it's covered. If parts around it fail they are not covered as...
Re: Yet Another Part Warranty Question - 11/16/2009
Thanks Mike! I agree with your position, and was just hoping I could come up with something on paper to sway the service manager. I appreciate your response.
Parts Missing From LPO Add-on DVD headrests - 11/18/2009
We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
Was it reported on the PDI inspection?
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: HOW DO YOU CLAIM: NPN PARTS - 09/04/2009
Same holds true for GMPP - NPN parts are entered in the Net Item field.
Re: Part Warranty - 09/08/2009
[quote] johnson chevy: The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part was replaced. [/quote] I say you are correct. All Parts are covered...
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: Towing on a life time warr part ? - 09/15/2009
Life time warranty does not cover towing
Re: Towing on a life time warr part ? - 09/16/2009
... and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize and add comments regarding the lifetime warranty repair....
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: Towing on a life time warr part ? - 09/16/2009
... (I do not know why they paid these) I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Re: HOW DO YOU CLAIM: NPN PARTS - 08/28/2009
WHAT ABOUT ON A GMPP CLAIM - WILL THEY COVER THEM ??
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Towing on a life time warr part ? - 09/24/2009
... It appears as though my past comment in your forum post was in reference to a part warranty situation vs. the LSG program. (Based on my search in the forum for "tow" it pulled up my 2007 post with a parts warranty title)....
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
... fuel. Tech found fuel pump failed & had been replaced by the customer in 2003 with a lifetime part. Tech had to cut off stabilizer links to lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my...
Re: Yet Another Part Warranty Question - 11/10/2009
I WOULD THINK THE CUSTOMER WOULD HAVE TO ABSORB THE EXTRA IF IT ISNT NORMALLY THE PROCEDURE FOR THAT PART REPLACEMENT
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Re: Yet Another Part Warranty Question - 11/12/2009
A parts warranty is precisely that. The warranty that the manufacturer offers the purchaser for covering defects in material or workmanship of that specific part. If the part itself fails, it's covered. If parts around it fail they are not covered as...
Re: Yet Another Part Warranty Question - 11/16/2009
Thanks Mike! I agree with your position, and was just hoping I could come up with something on paper to sway the service manager. I appreciate your response.
Parts Missing From LPO Add-on DVD headrests - 11/18/2009
We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
Was it reported on the PDI inspection?
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: HOW DO YOU CLAIM: NPN PARTS - 09/04/2009
Same holds true for GMPP - NPN parts are entered in the Net Item field.
Re: Part Warranty - 09/08/2009
[quote] johnson chevy: The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part was replaced. [/quote] I say you are correct. All Parts are covered...
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: Towing on a life time warr part ? - 09/15/2009
Life time warranty does not cover towing
Re: Towing on a life time warr part ? - 09/16/2009
... and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize and add comments regarding the lifetime warranty repair....
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: Towing on a life time warr part ? - 09/16/2009
... (I do not know why they paid these) I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Re: HOW DO YOU CLAIM: NPN PARTS - 08/28/2009
WHAT ABOUT ON A GMPP CLAIM - WILL THEY COVER THEM ??
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Towing on a life time warr part ? - 09/24/2009
... It appears as though my past comment in your forum post was in reference to a part warranty situation vs. the LSG program. (Based on my search in the forum for "tow" it pulled up my 2007 post with a parts warranty title)....
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: ISUZU - OVER COUNTER PART - 10/06/2009
ISUZU TROOPER - PT# 8-16241-404-0
Re: ISUZU - OVER COUNTER PART - 10/06/2009
WE ARE ENGINE ONLY ON ISUZU SO OUR CLAIMS GO THROUGH ICS. ARE YOU AN ISUZU DEALER ALSO? IF YOU GO THROUGH ICS THEN YOU GO TO THE SERVICE TAB,CLAIM ENTRY TAB, AND THEN PARTS WARRANTY TAB.
Re: Part questions - 11/30/2009
When I look it up on the return inquiry in parts - it says this: Application Number DS -4182509 Doc Type H Customer Code 201974 Return Code 04 Other Doc Types Status Completed Date Approved 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22...
Re: Part questions - 12/04/2009
Thanks for all of your help everyone! We finally have it figured out and paid. Thanks again - all of your information was helpful!
Re: Part questions - 11/25/2009
I will check that bulletin now - thanks for the help. How would I know by looking at this slip if it was a WPC return?
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Tonia, who is doing your stripe installation now? We are having a devil of a time with the white ones, which seem to be made out of a different kind of material than the other colors. Thanks
PDI adds- loose shipped parts - 01/06/2010
... includes this installation as it expressly states on the inspection form "Install loose shipped parts and all acessories". Am I wrong?...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show ...
Re: PDI adds- loose shipped parts - 01/07/2010
I am asking if anyone pays their techs extra if they are NOT on the RPO list under PDI adds... we have one that is a V22 & the grill came shipped as a loose part. I know how to get paid for the ones on the list.... anyone?
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: PDI adds- loose shipped parts - 01/08/2010
I WOULD SUGGEST CONTACTING YOUR REP FOR ASSISTANCE ON THAT
Re: PDI adds- loose shipped parts - 01/11/2010
... "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks for all the input....
PARTS DEPT - 02/03/2010
I AM TRYING TO FIND IN WRITING HOW LONG WE ARE SUPPOSE TO HOLD ONTO PARTS BEFORE WE CAN DISCARD THEM. I HAD AN EMPLOYEE ASK THE QUESTION "DO WE HAVE TO HOLD ONTO GOODWILL PARTS". I HAVE NEVER HELD ONTO THEM BEFORE BUT I WASN'T SURE WITH THE NEW SYSTEM....
Re: PARTS DEPT - 02/03/2010
15 Days after the claim has paid. I would hold onto all parts including goodwill. If WPC request the parts and you do not have them they will debit you for the whole amount of the RO
Re: PARTS DEPT - 02/03/2010
If you are on Global Warranty Mangement there is a place in your Service Agent profile that tells you exactly what your parts retention requirements are. Go to the Analyze Warranty Tab at the top (4th one), then go to View Service Agent Profile. Under...
Re: PARTS DEPT - 02/03/2010
... Warranty Mangement there is a place in your Service Agent profile that tells you exactly what your parts retention requirements are. Go to the Analyze Warranty Tab at the top (4th one), then go to View Service Agent Profile. Under the empowerment tab...
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: PARTS DEPT - 02/03/2010
Are you working live on Global Warranty or are you still on WINS? If you aren't live it won't show up.
Re: PARTS DEPT - 02/03/2010
i am all set now---i had to use the little drop down menu---thanks
PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
KATINA..... SEE IF BULLETIN 99-00-89-021E HELP YOU
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
[quote] Katina Bell: DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE...
Thanks Christalyn and Kristen for the clarification =-)
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: ISUZU - OVER COUNTER PART - 10/06/2009
ISUZU TROOPER - PT# 8-16241-404-0
Re: ISUZU - OVER COUNTER PART - 10/06/2009
WE ARE ENGINE ONLY ON ISUZU SO OUR CLAIMS GO THROUGH ICS. ARE YOU AN ISUZU DEALER ALSO? IF YOU GO THROUGH ICS THEN YOU GO TO THE SERVICE TAB,CLAIM ENTRY TAB, AND THEN PARTS WARRANTY TAB.
Re: Part questions - 11/30/2009
When I look it up on the return inquiry in parts - it says this: Application Number DS -4182509 Doc Type H Customer Code 201974 Return Code 04 Other Doc Types Status Completed Date Approved 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22...
Re: Part questions - 12/04/2009
Thanks for all of your help everyone! We finally have it figured out and paid. Thanks again - all of your information was helpful!
Re: Part questions - 11/25/2009
I will check that bulletin now - thanks for the help. How would I know by looking at this slip if it was a WPC return?
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Tonia, who is doing your stripe installation now? We are having a devil of a time with the white ones, which seem to be made out of a different kind of material than the other colors. Thanks
PDI adds- loose shipped parts - 01/06/2010
... includes this installation as it expressly states on the inspection form "Install loose shipped parts and all acessories". Am I wrong?...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show ...
Re: PDI adds- loose shipped parts - 01/07/2010
I am asking if anyone pays their techs extra if they are NOT on the RPO list under PDI adds... we have one that is a V22 & the grill came shipped as a loose part. I know how to get paid for the ones on the list.... anyone?
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: PDI adds- loose shipped parts - 01/08/2010
I WOULD SUGGEST CONTACTING YOUR REP FOR ASSISTANCE ON THAT
Re: PDI adds- loose shipped parts - 01/11/2010
... "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks for all the input....
PARTS DEPT - 02/03/2010
I AM TRYING TO FIND IN WRITING HOW LONG WE ARE SUPPOSE TO HOLD ONTO PARTS BEFORE WE CAN DISCARD THEM. I HAD AN EMPLOYEE ASK THE QUESTION "DO WE HAVE TO HOLD ONTO GOODWILL PARTS". I HAVE NEVER HELD ONTO THEM BEFORE BUT I WASN'T SURE WITH THE NEW SYSTEM....
Re: PARTS DEPT - 02/03/2010
15 Days after the claim has paid. I would hold onto all parts including goodwill. If WPC request the parts and you do not have them they will debit you for the whole amount of the RO
Re: PARTS DEPT - 02/03/2010
If you are on Global Warranty Mangement there is a place in your Service Agent profile that tells you exactly what your parts retention requirements are. Go to the Analyze Warranty Tab at the top (4th one), then go to View Service Agent Profile. Under...
Re: PARTS DEPT - 02/03/2010
... Warranty Mangement there is a place in your Service Agent profile that tells you exactly what your parts retention requirements are. Go to the Analyze Warranty Tab at the top (4th one), then go to View Service Agent Profile. Under the empowerment tab...
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: PARTS DEPT - 02/03/2010
Are you working live on Global Warranty or are you still on WINS? If you aren't live it won't show up.
Re: PARTS DEPT - 02/03/2010
i am all set now---i had to use the little drop down menu---thanks
PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
KATINA..... SEE IF BULLETIN 99-00-89-021E HELP YOU
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
[quote] Katina Bell: DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
THANK YOU SOOOO MUCH FOR YOUR HELP!!! YOU GUYS ARE THE GREATEST!!!
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/04/2010
... and G_0000050657 03/02/2010. They have some information in them that should help with the part expediting. If you look at the first message under Net Item Transaction Submission and WPC Administrative Code Z7200 and in the second message under Part...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
IN GLOBAL YOU CHECK THE SERVICE AGENT TRADE BOX AND PUT THE ACTUAL AMOUNT FOR THE PART.PUT YOUR EXACT AMOUNT PLUS THE OTHER DEALERS MARK UP.ITS EASY PAYS EVERY TIME WE DO IT
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
DO YOU HAVE ACCESS TO "EPIC" TO CHECK THE ACCUAL PARTS COST ??
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
ON OVER THE COUNTER PARTS WARRANTY DO YOU KEEP THEM FOR FIFTEEN DAYS LIKE NORMAL PARTS WARRANTY OR DO WE SEND THEM TO GM SOMEHOW....NOT SURE HOW IT ALL WORKS YET....ANY INFO AND ADVICE WILL BE GREAT!!!!!! THANKS IN ADVANCE
Re: OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
On over the counter part warranties, you retain the failed part for 15 days just like regular warranty.
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
On dealer installed accessories I never bill out a part. Did the grille come pre-shipped or did your parts department have to order it? If pre-shipped, do not ask for reimbursement.
LIFETIME WARRANTY PARTS - 03/29/2010
OK I HAVE MY VERY FIRST LIFETIME WARRANTY PART EVER AND HAVE NO CLUE WHAT I NEED TO DO TO GET IT TO PAY....GET REJECT 807-WARRANTY TIME LIMIT EXCEEDED(PARTS).......ANY AND ALL HELP IS GREATLY APPRECIATED!!!
Re: LIFETIME WARRANTY PARTS - 03/29/2010
Per message G_0000050657 from 03/02/2010, you need to use ZPTI and if over 12/12 you need an Autho A or Policy Decision
Re: LIFETIME WARRANTY PARTS - 03/29/2010
THANKS SOOOOO MUCH!!!
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to clean parts over 30k miles, did they bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
Lifetime Part Fail/rejected claim - 06/13/2017
I submitted as a ZPTC because it is over the 12month period on a leaking water pump. This was rejected as over limits and will not allow H routing. Suggestions on submitting this claim?
otc parts warranty transmission submission - 10/25/2016
The otc warranty states that if it is sold to a qualified independent serv. center then parts and labor are covered. Yet when you submit it as otc it will not allow labor. Any suggestions?
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 10/02/2017
I dont handle any parts either ... parts department takes care of all that.
2017 VOLTS - PDI SEALED BODY BAG MISSING PARTS - 09/26/2017
I have heard that this is a issue on quite a few volts we have received .... trying to see if there is any documentation for claiming purposes. But I havent seem to come across anything yet
THANK YOU SOOOO MUCH FOR YOUR HELP!!! YOU GUYS ARE THE GREATEST!!!
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/04/2010
... and G_0000050657 03/02/2010. They have some information in them that should help with the part expediting. If you look at the first message under Net Item Transaction Submission and WPC Administrative Code Z7200 and in the second message under Part...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
IN GLOBAL YOU CHECK THE SERVICE AGENT TRADE BOX AND PUT THE ACTUAL AMOUNT FOR THE PART.PUT YOUR EXACT AMOUNT PLUS THE OTHER DEALERS MARK UP.ITS EASY PAYS EVERY TIME WE DO IT
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
DO YOU HAVE ACCESS TO "EPIC" TO CHECK THE ACCUAL PARTS COST ??
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
ON OVER THE COUNTER PARTS WARRANTY DO YOU KEEP THEM FOR FIFTEEN DAYS LIKE NORMAL PARTS WARRANTY OR DO WE SEND THEM TO GM SOMEHOW....NOT SURE HOW IT ALL WORKS YET....ANY INFO AND ADVICE WILL BE GREAT!!!!!! THANKS IN ADVANCE
Re: OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
On over the counter part warranties, you retain the failed part for 15 days just like regular warranty.
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
On dealer installed accessories I never bill out a part. Did the grille come pre-shipped or did your parts department have to order it? If pre-shipped, do not ask for reimbursement.
LIFETIME WARRANTY PARTS - 03/29/2010
OK I HAVE MY VERY FIRST LIFETIME WARRANTY PART EVER AND HAVE NO CLUE WHAT I NEED TO DO TO GET IT TO PAY....GET REJECT 807-WARRANTY TIME LIMIT EXCEEDED(PARTS).......ANY AND ALL HELP IS GREATLY APPRECIATED!!!
Re: LIFETIME WARRANTY PARTS - 03/29/2010
Per message G_0000050657 from 03/02/2010, you need to use ZPTI and if over 12/12 you need an Autho A or Policy Decision
Re: LIFETIME WARRANTY PARTS - 03/29/2010
THANKS SOOOOO MUCH!!!
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to clean parts over 30k miles, did they bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
Lifetime Part Fail/rejected claim - 06/13/2017
I submitted as a ZPTC because it is over the 12month period on a leaking water pump. This was rejected as over limits and will not allow H routing. Suggestions on submitting this claim?
otc parts warranty transmission submission - 10/25/2016
The otc warranty states that if it is sold to a qualified independent serv. center then parts and labor are covered. Yet when you submit it as otc it will not allow labor. Any suggestions?
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 10/02/2017
I dont handle any parts either ... parts department takes care of all that.
2017 VOLTS - PDI SEALED BODY BAG MISSING PARTS - 09/26/2017
I have heard that this is a issue on quite a few volts we have received .... trying to see if there is any documentation for claiming purposes. But I havent seem to come across anything yet
PARTS EXPEDITE IN REYNOLDS - 08/29/2017
HiI was just wondering what others that are using Reynolds & Reynolds are doing with their parts expedite charges. Our parts department was putting them under as a parts line but that is incorrect as it is upping the parts sales. We have decided for...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time ...
NOT A PARTS WARRANTY - 10/23/2017
I need help. We have a vehicle in which the customer had rear brake drums installed on the vehicle. They went on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums ...
Consequential Damage Labor/Parts - 11/14/2017
I have been having issues getting job cards with consequential damage OLH paid the first time, even though I always include that the OLH is consequential damage and why in the auth comments field. Has anyone else had any problems with the WSC rejecting ...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Part Warranty - 01/18/2018
For a Part Warranty do we need to have the Service Manager sign, explain , date and time? Thank you
Causal Part Indeterminate - 01/25/2018
Hey,What is the correct thing to do when it's not clear what the causal part is? We had to replace a radio and an antenna. It's not clear that one of them caused the other to go out. The tech and I thought that they should be submitted...
how to submit a parts warranty - 01/30/2018
how do you submit a part warranty Format: Article
casual part - 01/30/2018
correct way to submit casual part entry.. example-had to replace carpet due to water leak. Used sealant for body seam repair.Format: Video
Forum - 02/09/2018
I have been given the runaround before. But earlier this week I had a claim with a part incompatibility issue, and my WSC rep informed me that if I get that error with only one part on the ticket, to deselect the part as the causal part and enter a causal...
Submitting Brake Pads Limited Lifetime Part Warranty Claim? - 02/13/2018
When submitting a claim for Brake pads, limited one-time replacement of part...I run it as ZPTI and complete entire 1st pg fields in Global. Then I select the policy tab (due to it would reject for out of warranty if I didn't), enter all previous...
PARTS WARRANTY ON ENGINE - 02/16/2018
IS THERE A SPECIFIC WAY I SHOULD DEAL WITH A PARTS WARRANTY ON AN ENGINE REPLACEMENT??
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
Parts warranty - 01/11/2019
... those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial purchase and/or installation under warranty of a specific componentORThe last visit where the part was installedIt...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... AND HAVE BEEN FOR 2017/2018. I RECENTLY REQUESTED AN UPDATED TEMPLET TO CALCULATE CURRENT ELR AND PARTS PERCENTAGE TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND PARTS IN CALCULATION. IN PRIOR CALCULATIONS...
Over the Counter Part Warranty Documentation - 11/20/2018
Hi,Can someone please tell me how their dealership does over the counter part warranties as far as documentation is concerned? Is it just stating that customer states problem with part and gave customer replacement part? Without installing...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
Over the Counter Parts Warranty - 04/02/2019
Good Day Everyone!I have an OTC Parts claim and it is rejecting stating that it is over the limit, this is the first time I have had this happen. I have been trying to find information on what/if any authorizations are needed from Service Management...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Part Warranty - 03/25/2019
Good Morning, Please advise on this issue. I have Job Card for Part Warranty -ZPTI . Example: Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open...
Consequential damage on parts warranty - 04/26/2019
We have an Equinox that the compressor went out an took out the condenser at the same time, the compressor is covered under parts warranty but would the condenser be covered under the parts warranty line as well due to consequential damage?
Policy on an over the counter part - 05/20/2019
I received a claim where the service manager has agreed to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... being a consequential damaged component; but nothing seems to directly say that in an instance of parts exceed if management authorization is also exempt due to the claim of consequential damage. I am very curious if this is the case becuase using common...
ZSET/INOP Part warranty? - 07/10/2019
... criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
HiI was just wondering what others that are using Reynolds & Reynolds are doing with their parts expedite charges. Our parts department was putting them under as a parts line but that is incorrect as it is upping the parts sales. We have decided for...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time ...
NOT A PARTS WARRANTY - 10/23/2017
I need help. We have a vehicle in which the customer had rear brake drums installed on the vehicle. They went on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums ...
Consequential Damage Labor/Parts - 11/14/2017
I have been having issues getting job cards with consequential damage OLH paid the first time, even though I always include that the OLH is consequential damage and why in the auth comments field. Has anyone else had any problems with the WSC rejecting ...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Part Warranty - 01/18/2018
For a Part Warranty do we need to have the Service Manager sign, explain , date and time? Thank you
Causal Part Indeterminate - 01/25/2018
Hey,What is the correct thing to do when it's not clear what the causal part is? We had to replace a radio and an antenna. It's not clear that one of them caused the other to go out. The tech and I thought that they should be submitted...
how to submit a parts warranty - 01/30/2018
how do you submit a part warranty Format: Article
casual part - 01/30/2018
correct way to submit casual part entry.. example-had to replace carpet due to water leak. Used sealant for body seam repair.Format: Video
Forum - 02/09/2018
I have been given the runaround before. But earlier this week I had a claim with a part incompatibility issue, and my WSC rep informed me that if I get that error with only one part on the ticket, to deselect the part as the causal part and enter a causal...
Submitting Brake Pads Limited Lifetime Part Warranty Claim? - 02/13/2018
When submitting a claim for Brake pads, limited one-time replacement of part...I run it as ZPTI and complete entire 1st pg fields in Global. Then I select the policy tab (due to it would reject for out of warranty if I didn't), enter all previous...
PARTS WARRANTY ON ENGINE - 02/16/2018
IS THERE A SPECIFIC WAY I SHOULD DEAL WITH A PARTS WARRANTY ON AN ENGINE REPLACEMENT??
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
Parts warranty - 01/11/2019
... those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial purchase and/or installation under warranty of a specific componentORThe last visit where the part was installedIt...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... AND HAVE BEEN FOR 2017/2018. I RECENTLY REQUESTED AN UPDATED TEMPLET TO CALCULATE CURRENT ELR AND PARTS PERCENTAGE TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND PARTS IN CALCULATION. IN PRIOR CALCULATIONS...
Over the Counter Part Warranty Documentation - 11/20/2018
Hi,Can someone please tell me how their dealership does over the counter part warranties as far as documentation is concerned? Is it just stating that customer states problem with part and gave customer replacement part? Without installing...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
Over the Counter Parts Warranty - 04/02/2019
Good Day Everyone!I have an OTC Parts claim and it is rejecting stating that it is over the limit, this is the first time I have had this happen. I have been trying to find information on what/if any authorizations are needed from Service Management...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Part Warranty - 03/25/2019
Good Morning, Please advise on this issue. I have Job Card for Part Warranty -ZPTI . Example: Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open...
Consequential damage on parts warranty - 04/26/2019
We have an Equinox that the compressor went out an took out the condenser at the same time, the compressor is covered under parts warranty but would the condenser be covered under the parts warranty line as well due to consequential damage?
Policy on an over the counter part - 05/20/2019
I received a claim where the service manager has agreed to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... being a consequential damaged component; but nothing seems to directly say that in an instance of parts exceed if management authorization is also exempt due to the claim of consequential damage. I am very curious if this is the case becuase using common...
ZSET/INOP Part warranty? - 07/10/2019
... criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
Flush code on an over-the-counter part warranty? - 08/22/2018
I have a part warranty on a torque converter that was purchased over-the-counter, as well as warrantied over-the-counter. I am trying to submit and it is asking for a flush code. What am I forgetting?
Parts Warranty - 09/26/2018
So I had to check into the policy to find out if a part that was replaced under powertrain warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be...
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure. ...
Not Allowed to Submit Part Product Line... - 07/25/2018
... 4wd. Upon trying to submit, I was met with reject code 51: "Service Agent is not allowed to submit part product line 32." So I double checked in the Service Agent Profile on GWM and see that line 32 is for accessories. I guess my question is, since it...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Parts Warranty on rotors - 05/25/2018
What specifically is the parts warranty situation on rotors? Must we cut them for pulsation or can we replace them? They were just installed in February and they have about 11,000 miles on them. I can't seem to find a specific bulletin...
NON GM PART - 07/11/2018
I HAVE A CLAIM THAT REQUIRES AC SYSTEM TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". ...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out half a gallon?...
PART EXPEDITE FOR POLICY ADJUSTMENTS - 03/12/2018
I submitted a warranty repair that had a policy calculator ran on it. I'm being told that part expedite can no longer be claimed on policy adjustments, is this true??
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way ...
BATTERY REPLACMENT RULES UNDER NEW 2 YEAR PARTS WARRANTY - 04/24/2018
After reading all the information about the new parts warranty and what is covered under the 2 year free replacment and what is not. I haven't seen anything regarding batteries. If a customer purchases a battery and that battery fails and we replace it...
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Re: wpc part not sent back - 06/17/2015
cjohnson12345671 - were you able to resolve this issue? Cores will inadvertently get returned to the core center before the transaction has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the...
Re: wpc part not sent back - 06/17/2015
I have not gotten this issue resolved yet still waiting to have input on what to do?
Re: wpc part not sent back - 06/17/2015
... the core center immediately once they realized their error. The core center held the core for this particular dealer until the transaction paid. The part was not requested back by the WPC. Kristen/jlwarranty...
Re: wpc part not sent back - 06/17/2015
Okay thank you for the input, Im wondering if I let my dma know before hand if I re-input this as a customer enthusiasim in which case The WPC could not call back for the part? Idk could be completely wrong going in that direction but just an idea.
Re: wpc part not sent back - 06/17/2015
Definitely worth a discussion with your DMA. Best of luck!
Re: wpc part not sent back - 06/18/2015
I think your DMA can issue a WPC form for you if requested by you with an explanation. I'm not saying they WILL, but in the rare circumstances that can occur, they can issue a WPC waiver. Good Luck and let us know what happens.
FAILED PART CLAIM ON SAME RO - 06/22/2015
... a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I'm right there with you, expect I thought the policy is still the same. My DMA was in a recently and she was saying leave it all on one line, as the tech's time and story is there. You only add a line when there was a previous repair order. I'm looking, ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to ...
Seal Part Warranty - 08/11/2015
... manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty, still the same?...
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: Seal Part Warranty - 08/11/2015
I finally found it in the Parts P&P, not in the Service P&P. Thank You!
I have a part warranty on a torque converter that was purchased over-the-counter, as well as warrantied over-the-counter. I am trying to submit and it is asking for a flush code. What am I forgetting?
Parts Warranty - 09/26/2018
So I had to check into the policy to find out if a part that was replaced under powertrain warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be...
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure. ...
Not Allowed to Submit Part Product Line... - 07/25/2018
... 4wd. Upon trying to submit, I was met with reject code 51: "Service Agent is not allowed to submit part product line 32." So I double checked in the Service Agent Profile on GWM and see that line 32 is for accessories. I guess my question is, since it...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Parts Warranty on rotors - 05/25/2018
What specifically is the parts warranty situation on rotors? Must we cut them for pulsation or can we replace them? They were just installed in February and they have about 11,000 miles on them. I can't seem to find a specific bulletin...
NON GM PART - 07/11/2018
I HAVE A CLAIM THAT REQUIRES AC SYSTEM TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". ...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out half a gallon?...
PART EXPEDITE FOR POLICY ADJUSTMENTS - 03/12/2018
I submitted a warranty repair that had a policy calculator ran on it. I'm being told that part expedite can no longer be claimed on policy adjustments, is this true??
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way ...
BATTERY REPLACMENT RULES UNDER NEW 2 YEAR PARTS WARRANTY - 04/24/2018
After reading all the information about the new parts warranty and what is covered under the 2 year free replacment and what is not. I haven't seen anything regarding batteries. If a customer purchases a battery and that battery fails and we replace it...
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Re: wpc part not sent back - 06/17/2015
cjohnson12345671 - were you able to resolve this issue? Cores will inadvertently get returned to the core center before the transaction has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the...
Re: wpc part not sent back - 06/17/2015
I have not gotten this issue resolved yet still waiting to have input on what to do?
Re: wpc part not sent back - 06/17/2015
... the core center immediately once they realized their error. The core center held the core for this particular dealer until the transaction paid. The part was not requested back by the WPC. Kristen/jlwarranty...
Re: wpc part not sent back - 06/17/2015
Okay thank you for the input, Im wondering if I let my dma know before hand if I re-input this as a customer enthusiasim in which case The WPC could not call back for the part? Idk could be completely wrong going in that direction but just an idea.
Re: wpc part not sent back - 06/17/2015
Definitely worth a discussion with your DMA. Best of luck!
Re: wpc part not sent back - 06/18/2015
I think your DMA can issue a WPC form for you if requested by you with an explanation. I'm not saying they WILL, but in the rare circumstances that can occur, they can issue a WPC waiver. Good Luck and let us know what happens.
FAILED PART CLAIM ON SAME RO - 06/22/2015
... a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I'm right there with you, expect I thought the policy is still the same. My DMA was in a recently and she was saying leave it all on one line, as the tech's time and story is there. You only add a line when there was a previous repair order. I'm looking, ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to ...
Seal Part Warranty - 08/11/2015
... manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty, still the same?...
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: Seal Part Warranty - 08/11/2015
I finally found it in the Parts P&P, not in the Service P&P. Thank You!
Re: Seal Part Warranty - 08/11/2015
Glad you found it! Yes, it is in the Parts P&P. On a side note...here is a quick tip for searching a specific article or topic: >Select the Service Policies & Procedures Manual link from the Policies, Procedures & Guides list. >At the Policy Manuals...
Re: Seal Part Warranty - 08/11/2015
Awesome, thanks for the tip.
Parts at Dealer Cost - 09/08/2015
I had a claim get debited back to us because the Parts department didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never...
Re: Parts at Dealer Cost - 09/08/2015
In Global Warranty Management: >indicate the causal part >indicate the part quantity >enter the part number(s) >enter the part(s) cost >indicate service agent trade by clicking the Svc Agent Trade box By entering the part cost and indicating service...
REMAN PARTS - 09/09/2015
... WARRANTY. WHEN SUBMITTING A CLAIM YOU HAD TO H ROUTE IT BECAUSE THE SYSTEM ONLY SEES THE 12/12 PARTS WARRANTY. NOW I CAN'T FIND IT :-/ DOES ANY ONE KNOW WHERE I CAN FIND SOME INFORMATION REGARDING THE WARRANTY ON THESE REMAN PARTS? THANKS, CAROL...
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
Re: REMAN PARTS - 09/10/2015
Thanks Kristen. I finally found it. :-)
DEALER INSTALLED PART WARRANTY. - 01/04/2016
I have a part that was replaced on a customer pay line. When the tech was installing the bearing the cage came off and the bearing fell apart in his hand. I can't find in the P&P the procedure for the warranty for the part. It seems like there was info...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
Part Failures during the Same Repair Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From ...
Re: Over The Counter Parts Warranty - 01/27/2016
I have a question about claiming and OTC Part Warranty. My former service director had me using his GMIN number for the service advisor and a service tech's number for the technician number, but who's numbers should I really be putting in those spaces....
Re: Over The Counter Parts Warranty - 01/28/2016
I was instructed to use the service manager's or directors GMIN for both the advisor and the tech when submitting an over the counter parts warranty. I'll have to see if I can find the info, but that's what I do too.
Re: Over The Counter Parts Warranty - 01/28/2016
I called the DBC yesterday and that is what they informed me, is to used the Service Director/Manager's GMIN for Advisor and Technician. Thank you so much for your response!!
Re: PARTS SCRAP LIST - 03/03/2016
That sounds like a good way to handle this, yes GM system is not friendly at all,waste of time just trying to figure it out :) Thank you for all your help
Re: PARTS SCRAP LIST - 03/03/2016
An article from the May 2014 edition of the Warranty News provides the detail on creating a Parts Scrapping Report from GWM...while the process looks a bit cumbersome, it is actually pretty easy to do! View the article here Kristen / jlwarranty
Re: PARTS SCRAP LIST - 03/03/2016
Hi Kristen, we have attempted to try this but we cant seem to figure it out :( Thank you for your response
Re: PARTS SCRAP LIST - 03/03/2016
Please give me a call and I will walk through the process with you, if you would like! 800.852.6298 x 117 Kristen
Re: PARTS SCRAP LIST - 03/03/2016
Thank you so much i will call tomorrow and get this going i hope :)
Re: PARTS SCRAP LIST - 03/03/2016
Great! Talk to you then!
Re: PARTS SCRAP LIST - 03/03/2016
... it with the claims that were paid in full that day, highlighting the repair orders that have parts on them - at the top of the report mark it "ok to scrap after (15 days later)" and give it to our parts dept that will pull the parts later. It has the...
Re: PARTS SCRAP LIST - 03/03/2016
Thank you rreed :) your comments are never too late,always good to have ideas and try different ways. Appreciate it greatly !!!
Re: PARTS SCRAP LIST - 03/04/2016
[quote] kristen: Please give me a call and I will walk through the process with you, if you would like! 800.852.6298 x 117 Kristen [/quote] Hi Kristen, Our IT person was able to help finding the scrap list, he had to play around on GM website so ...
Re: PARTS SCRAP LIST - 03/04/2016
Very good! Thanks for the update! Kristen / jlwarranty
Installed Part Warranty with No Customer - 03/08/2016
... feedback. We had a customer come in with an ignition lock cylinder concern and we replaced the part under a parts warranty (we had installed one for them at customer pay in July 2015). While they were here for service they traded out of their vehicle...
Re: Installed Part Warranty with No Customer - 03/08/2016
you should still be able to do a parts warranty
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
Glad you found it! Yes, it is in the Parts P&P. On a side note...here is a quick tip for searching a specific article or topic: >Select the Service Policies & Procedures Manual link from the Policies, Procedures & Guides list. >At the Policy Manuals...
Re: Seal Part Warranty - 08/11/2015
Awesome, thanks for the tip.
Parts at Dealer Cost - 09/08/2015
I had a claim get debited back to us because the Parts department didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never...
Re: Parts at Dealer Cost - 09/08/2015
In Global Warranty Management: >indicate the causal part >indicate the part quantity >enter the part number(s) >enter the part(s) cost >indicate service agent trade by clicking the Svc Agent Trade box By entering the part cost and indicating service...
REMAN PARTS - 09/09/2015
... WARRANTY. WHEN SUBMITTING A CLAIM YOU HAD TO H ROUTE IT BECAUSE THE SYSTEM ONLY SEES THE 12/12 PARTS WARRANTY. NOW I CAN'T FIND IT :-/ DOES ANY ONE KNOW WHERE I CAN FIND SOME INFORMATION REGARDING THE WARRANTY ON THESE REMAN PARTS? THANKS, CAROL...
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
Re: REMAN PARTS - 09/10/2015
Thanks Kristen. I finally found it. :-)
DEALER INSTALLED PART WARRANTY. - 01/04/2016
I have a part that was replaced on a customer pay line. When the tech was installing the bearing the cage came off and the bearing fell apart in his hand. I can't find in the P&P the procedure for the warranty for the part. It seems like there was info...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
Part Failures during the Same Repair Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From ...
Re: Over The Counter Parts Warranty - 01/27/2016
I have a question about claiming and OTC Part Warranty. My former service director had me using his GMIN number for the service advisor and a service tech's number for the technician number, but who's numbers should I really be putting in those spaces....
Re: Over The Counter Parts Warranty - 01/28/2016
I was instructed to use the service manager's or directors GMIN for both the advisor and the tech when submitting an over the counter parts warranty. I'll have to see if I can find the info, but that's what I do too.
Re: Over The Counter Parts Warranty - 01/28/2016
I called the DBC yesterday and that is what they informed me, is to used the Service Director/Manager's GMIN for Advisor and Technician. Thank you so much for your response!!
Re: PARTS SCRAP LIST - 03/03/2016
That sounds like a good way to handle this, yes GM system is not friendly at all,waste of time just trying to figure it out :) Thank you for all your help
Re: PARTS SCRAP LIST - 03/03/2016
An article from the May 2014 edition of the Warranty News provides the detail on creating a Parts Scrapping Report from GWM...while the process looks a bit cumbersome, it is actually pretty easy to do! View the article here Kristen / jlwarranty
Re: PARTS SCRAP LIST - 03/03/2016
Hi Kristen, we have attempted to try this but we cant seem to figure it out :( Thank you for your response
Re: PARTS SCRAP LIST - 03/03/2016
Please give me a call and I will walk through the process with you, if you would like! 800.852.6298 x 117 Kristen
Re: PARTS SCRAP LIST - 03/03/2016
Thank you so much i will call tomorrow and get this going i hope :)
Re: PARTS SCRAP LIST - 03/03/2016
Great! Talk to you then!
Re: PARTS SCRAP LIST - 03/03/2016
... it with the claims that were paid in full that day, highlighting the repair orders that have parts on them - at the top of the report mark it "ok to scrap after (15 days later)" and give it to our parts dept that will pull the parts later. It has the...
Re: PARTS SCRAP LIST - 03/03/2016
Thank you rreed :) your comments are never too late,always good to have ideas and try different ways. Appreciate it greatly !!!
Re: PARTS SCRAP LIST - 03/04/2016
[quote] kristen: Please give me a call and I will walk through the process with you, if you would like! 800.852.6298 x 117 Kristen [/quote] Hi Kristen, Our IT person was able to help finding the scrap list, he had to play around on GM website so ...
Re: PARTS SCRAP LIST - 03/04/2016
Very good! Thanks for the update! Kristen / jlwarranty
Installed Part Warranty with No Customer - 03/08/2016
... feedback. We had a customer come in with an ignition lock cylinder concern and we replaced the part under a parts warranty (we had installed one for them at customer pay in July 2015). While they were here for service they traded out of their vehicle...
Re: Installed Part Warranty with No Customer - 03/08/2016
you should still be able to do a parts warranty
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
Help please, our tech found the part to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so m...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But...
PARTS SCRAP LIST - 03/03/2016
Trying to find away to produce a scrap list for the parts dept so we can get a handle on the warranty parts and pull parts everyday that are ready to be scraped. We use the reymolds and reynolds system. My service manager and i went to a GM class and...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
Customer came into our service department with rear axle leak. On 06-01-2015 @ 262073 miles he paid to have the rear axle seal/gasket replaced. Customer returned on 02-03-2016 @ 277425 miles with rear axle seal leaking. We replaced seal/gasket and...
Re: Dealer Installed Parts Warranty Parameters and - 05/20/2016
No need to reply to my questions. I have found out what I needed to know. Have a great day! RuthAnne
Re: Dealer Installed Parts Warranty Parameters and - 05/24/2016
Hi RuthAnne, Thanks for posting the part warranty question on the Forum! Would love to see an update on how you resolved the issue. Thanks! Kristen / jlwarranty
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
... information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the customer pays for a repair and it...
Re: Dealer Installed Parts Warranty Parameters and - 05/26/2016
Thank you for posting the update! Kristen / jlwarranty
Warranty Coverage for Customer Purchased Parts and Accessories - 08/15/2016
A video that covers the different warranty terms on parts that are installed vs parts that are sold to the customer. Format: Video
Re: SCRAPPING PART - 11/24/2014
THANKS FOR THE INFO
Re: Really confused on parts retention! Please help! - 11/06/2014
... I'm giving my parts dep't copies of those indefinite hold ones daily and suggested maybe they put those in a box with the paid date on the outside so that when GM decides we can scrap any from a certain paid date on back, that it'll be easier for them...
Re: Really confused on parts retention! Please help! - 11/26/2014
... I never was told to keep). So I now manually check each claim and set aside all of the recalled parts, and then just use the list in the library as back up. Thanks again though. ...
DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/03/2014
I HAVE SUBMITTED A CLAIM FOR A TRANSMISSION THAT WAS PAID FOR AND INSTALLED BY ANOTHER DEALER 06/2012 AT 170595 MILES AND IT CAME TO US ON 11/13/2014 208556 MILES. WE ARE RESTRICTED FOR ENGINES AND TRANS AND I UNDERSTAND THAT ERROR CODE, BUT I TRIED TO ...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
... field of the transaction. Check the Policy box, add comments to support (transmission parts warranty 3/100) and resubmit. The service manager must indicate Policy on the hard copy of the job card (sign/initial, date, time and explanation). Because...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
thank you very much
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... further notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard...
Really confused on parts retention! Please help! - 10/15/2014
Okay so I'm really really confused on this now. The lists that are posted in the "Parts Library" recall section....only shows me maybe a handful of parts to retain daily (somedays none at all). In todays message that adds more recalls to the hold list,...
Re: Over The Counter Parts Warranty - 01/30/2015
i never thought about a parts ticket , it was always a job card..will have to remember that one !
Re: Over The Counter Parts Warranty - 01/30/2015
thats a good one for using parts slip we never have done that but if it works thats cool.
Over The Counter Parts Warranty - 01/21/2015
I know I have seen in the past, information on guidelines for an OTC parts warranty. I have a claim for a sensor sold over the counter with no information on it but the part number and type of veh. I thought there was a process outlined somewhere, but...
Re: Over The Counter Parts Warranty - 01/27/2015
... original date and invoice number at the very least. 12 month warranty on over the counter. My parts department is very good about collecting as much data as possible to go with the claimed invoice including mileages and vehicle information....
Re: Over The Counter Parts Warranty - 01/29/2015
you would need to know what is wrong with the part so if i am not mistaken the service dept would have to check the part out and a job card would need to be made !
Gasket and Seals parts warranty - 02/23/2015
What is the grace period on gaskets and seals installed before they are covered by GM parts warranty?
Re: Gasket and Seals parts warranty - 02/23/2015
From P&P Article 1.1.1: Seals and Gaskets •Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
Thank you so much for your help, I read that and i wanted clarity on this.
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
Help please, our tech found the part to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so m...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But...
PARTS SCRAP LIST - 03/03/2016
Trying to find away to produce a scrap list for the parts dept so we can get a handle on the warranty parts and pull parts everyday that are ready to be scraped. We use the reymolds and reynolds system. My service manager and i went to a GM class and...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
Customer came into our service department with rear axle leak. On 06-01-2015 @ 262073 miles he paid to have the rear axle seal/gasket replaced. Customer returned on 02-03-2016 @ 277425 miles with rear axle seal leaking. We replaced seal/gasket and...
Re: Dealer Installed Parts Warranty Parameters and - 05/20/2016
No need to reply to my questions. I have found out what I needed to know. Have a great day! RuthAnne
Re: Dealer Installed Parts Warranty Parameters and - 05/24/2016
Hi RuthAnne, Thanks for posting the part warranty question on the Forum! Would love to see an update on how you resolved the issue. Thanks! Kristen / jlwarranty
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
... information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the customer pays for a repair and it...
Re: Dealer Installed Parts Warranty Parameters and - 05/26/2016
Thank you for posting the update! Kristen / jlwarranty
Warranty Coverage for Customer Purchased Parts and Accessories - 08/15/2016
A video that covers the different warranty terms on parts that are installed vs parts that are sold to the customer. Format: Video
Re: SCRAPPING PART - 11/24/2014
THANKS FOR THE INFO
Re: Really confused on parts retention! Please help! - 11/06/2014
... I'm giving my parts dep't copies of those indefinite hold ones daily and suggested maybe they put those in a box with the paid date on the outside so that when GM decides we can scrap any from a certain paid date on back, that it'll be easier for them...
Re: Really confused on parts retention! Please help! - 11/26/2014
... I never was told to keep). So I now manually check each claim and set aside all of the recalled parts, and then just use the list in the library as back up. Thanks again though. ...
DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/03/2014
I HAVE SUBMITTED A CLAIM FOR A TRANSMISSION THAT WAS PAID FOR AND INSTALLED BY ANOTHER DEALER 06/2012 AT 170595 MILES AND IT CAME TO US ON 11/13/2014 208556 MILES. WE ARE RESTRICTED FOR ENGINES AND TRANS AND I UNDERSTAND THAT ERROR CODE, BUT I TRIED TO ...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
... field of the transaction. Check the Policy box, add comments to support (transmission parts warranty 3/100) and resubmit. The service manager must indicate Policy on the hard copy of the job card (sign/initial, date, time and explanation). Because...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
thank you very much
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... further notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard...
Really confused on parts retention! Please help! - 10/15/2014
Okay so I'm really really confused on this now. The lists that are posted in the "Parts Library" recall section....only shows me maybe a handful of parts to retain daily (somedays none at all). In todays message that adds more recalls to the hold list,...
Re: Over The Counter Parts Warranty - 01/30/2015
i never thought about a parts ticket , it was always a job card..will have to remember that one !
Re: Over The Counter Parts Warranty - 01/30/2015
thats a good one for using parts slip we never have done that but if it works thats cool.
Over The Counter Parts Warranty - 01/21/2015
I know I have seen in the past, information on guidelines for an OTC parts warranty. I have a claim for a sensor sold over the counter with no information on it but the part number and type of veh. I thought there was a process outlined somewhere, but...
Re: Over The Counter Parts Warranty - 01/27/2015
... original date and invoice number at the very least. 12 month warranty on over the counter. My parts department is very good about collecting as much data as possible to go with the claimed invoice including mileages and vehicle information....
Re: Over The Counter Parts Warranty - 01/29/2015
you would need to know what is wrong with the part so if i am not mistaken the service dept would have to check the part out and a job card would need to be made !
Gasket and Seals parts warranty - 02/23/2015
What is the grace period on gaskets and seals installed before they are covered by GM parts warranty?
Re: Gasket and Seals parts warranty - 02/23/2015
From P&P Article 1.1.1: Seals and Gaskets •Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
SCRAPPING PART - 11/07/2014
CAN SOMEONE TELL ME WHERE I CAN FIND THE LASTEST UPDATE ON THE SWITCHES, DO WE HAVE TO HOLD THEM OR SCRAP THEM.
Submitting Transmission parts warranty. - 04/08/2015
I have a claim where we are parts warranty a transmission still in their 3 year / 100,000 mile warranty. It is rejecting stating out of parts warranty. Do I proceed with having service manager sign off on Policy adjustment "A"?
Re: Submitting Transmission parts warranty. - 04/08/2015
Global only recognizes parts warranties as 12 months not the 3/100. You will need to select the policy box and have your sevice manager add an auth. a to the claim. add comments stating that it is a transmission parts warranty.Hope this helps.
Re: Submitting Transmission parts warranty. - 04/08/2015
That is exactly what I was thinking, but wanted to be sure. Thank you very much.
Re: Submitting Transmission parts warranty. - 04/08/2015
Spot on response "rchaney"! :) Thanks for posting "mmorgans" - I'm sure this issue comes up quite often. Kristen / jlwarranty
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
Parts Warranty - 02/26/2014
... in 3/01/13 Vehicle is making the same noise, we replaced the power steering pump again under a parts warranty. Customer comes in 2/24/14 with the same noise, loud squeal when driving and the brake, ABS, and traction control lights come on at times. They...
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: part replacement - 03/10/2014
The failed component would be covered under the Service Agent Parts and Accessories Warranty, 12 months/unlimited miles. Reference Policies & Procedures Manual Article 1.1.3.1. Kristen/jlwarranty
Re: Parts Warranty - 02/27/2014
Hello! Please refer to the attachment included with P&P Article 1.1.3.1 re: Service Agent Parts and Accessories Warranty: "Passenger Cars and Light Duty Trucks Service Agent Installed - 12 months/unlimited miles, whichever occurs first, from date of...
Re: Parts Warranty - 02/27/2014
Where can I find the list of the 12 specific components?
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: rentals and parts expidite - 09/10/2013
THANKS FOR YOUR HELP I WILL MAKE A NOTE OF THIS !!!
Parts# / labor Op code - 04/04/2014
... the side trim on left side of driver front seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
WPC PARTS WAVIER FORM - 04/17/2014
I NEED HELP FINDING THE WPC PARTS WAVIER FORM.I CHATTED WITH A FELLOW AT DBC AND HE TOLD ME TO GO TO: GLOBAL CONNECT. 1.LIBRARY 2.SERVICE 3.WARRANTY ADMINISTRATION 4.WPC PART WAVIER FORM, WE I DO THAT THERE IS NO WARRANTY ADMINISTRATION. IS THERE ANOTHER...
Re: WPC PARTS WAVIER FORM - 04/17/2014
... Once you get to Service Forms, enter "CTRL and the letter F" on your keyboard and type in "parts waiver" to quickly find the form. On a side note...the form does not appear to be available within the Global Library>Service>Warranty. Kristen/jl...
GMPP and Exchange Parts - 05/02/2012
Just back from vacation and can't seem to remember this! When you have a radio exchange covered by GMPP isn't the whole thing put in misc. net? The radio is at 25% over cost plus the labor added together and entered in net? For some reason that's what ...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: GMPP and Exchange Parts - 05/04/2012
I'll submit it now and let you know. I hate it when I can't seem to put my finger on information like that quickly. I guess we don't do too many if I can't remember the process.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: GMPP PARTS MARKUP ??? - 03/14/2012
gmpp will pay list for parts. engines and transmissions are 40%, sublets are 25% up to 100.00 unless the complete job is a sublet, then its only 10% mark up and not over 100.00. hope this helps
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
CAN SOMEONE TELL ME WHERE I CAN FIND THE LASTEST UPDATE ON THE SWITCHES, DO WE HAVE TO HOLD THEM OR SCRAP THEM.
Submitting Transmission parts warranty. - 04/08/2015
I have a claim where we are parts warranty a transmission still in their 3 year / 100,000 mile warranty. It is rejecting stating out of parts warranty. Do I proceed with having service manager sign off on Policy adjustment "A"?
Re: Submitting Transmission parts warranty. - 04/08/2015
Global only recognizes parts warranties as 12 months not the 3/100. You will need to select the policy box and have your sevice manager add an auth. a to the claim. add comments stating that it is a transmission parts warranty.Hope this helps.
Re: Submitting Transmission parts warranty. - 04/08/2015
That is exactly what I was thinking, but wanted to be sure. Thank you very much.
Re: Submitting Transmission parts warranty. - 04/08/2015
Spot on response "rchaney"! :) Thanks for posting "mmorgans" - I'm sure this issue comes up quite often. Kristen / jlwarranty
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
Parts Warranty - 02/26/2014
... in 3/01/13 Vehicle is making the same noise, we replaced the power steering pump again under a parts warranty. Customer comes in 2/24/14 with the same noise, loud squeal when driving and the brake, ABS, and traction control lights come on at times. They...
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: part replacement - 03/10/2014
The failed component would be covered under the Service Agent Parts and Accessories Warranty, 12 months/unlimited miles. Reference Policies & Procedures Manual Article 1.1.3.1. Kristen/jlwarranty
Re: Parts Warranty - 02/27/2014
Hello! Please refer to the attachment included with P&P Article 1.1.3.1 re: Service Agent Parts and Accessories Warranty: "Passenger Cars and Light Duty Trucks Service Agent Installed - 12 months/unlimited miles, whichever occurs first, from date of...
Re: Parts Warranty - 02/27/2014
Where can I find the list of the 12 specific components?
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: rentals and parts expidite - 09/10/2013
THANKS FOR YOUR HELP I WILL MAKE A NOTE OF THIS !!!
Parts# / labor Op code - 04/04/2014
... the side trim on left side of driver front seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
WPC PARTS WAVIER FORM - 04/17/2014
I NEED HELP FINDING THE WPC PARTS WAVIER FORM.I CHATTED WITH A FELLOW AT DBC AND HE TOLD ME TO GO TO: GLOBAL CONNECT. 1.LIBRARY 2.SERVICE 3.WARRANTY ADMINISTRATION 4.WPC PART WAVIER FORM, WE I DO THAT THERE IS NO WARRANTY ADMINISTRATION. IS THERE ANOTHER...
Re: WPC PARTS WAVIER FORM - 04/17/2014
... Once you get to Service Forms, enter "CTRL and the letter F" on your keyboard and type in "parts waiver" to quickly find the form. On a side note...the form does not appear to be available within the Global Library>Service>Warranty. Kristen/jl...
GMPP and Exchange Parts - 05/02/2012
Just back from vacation and can't seem to remember this! When you have a radio exchange covered by GMPP isn't the whole thing put in misc. net? The radio is at 25% over cost plus the labor added together and entered in net? For some reason that's what ...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: GMPP and Exchange Parts - 05/04/2012
I'll submit it now and let you know. I hate it when I can't seem to put my finger on information like that quickly. I guess we don't do too many if I can't remember the process.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: GMPP PARTS MARKUP ??? - 03/14/2012
gmpp will pay list for parts. engines and transmissions are 40%, sublets are 25% up to 100.00 unless the complete job is a sublet, then its only 10% mark up and not over 100.00. hope this helps
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Particular test times - 03/28/2012
Is there anywhere that gives us a listing of "average time" it should take to perform.... Pressure test Smoke test Clean Valve Body Check fuel pressure & things like that ????
GMPP PARTS MARKUP ??? - 03/06/2012
I seem to keep coming across markup error from out parts dept (between what gets posted & what E.P.I.C. states) ..... What "exactly" is the markup amount that GMPP pays (a certain % / GM List ??????)
Re: GMPP PARTS MARKUP ??? - 03/06/2012
... ipc's, navigation systems). They only pay 15% mark up or there abouts. It drives me crazy and my parts manager just gets furious when he gets the hit. Any time I have to do GMPP with electronics, I get hives. Anything else never gives me any prob...
Re: GMPP PARTS MARKUP ??? - 03/06/2012
GMPP pays MSRP (list) for parts. Exceptions are radio's, engines, trans etc. and that is a certain markup over cost if I remember right. I usually just call in and ask on those. I have a list somewhere, but we do so few of the ones that are a markup...
GWM and Lifetime Parts Labor? - 02/09/2012
Just wondered on the Lifetime Parts if you are showing the labor in the claim and then putting that $$ amount in as Cust/Dealer participation or just leaving the labor off completely? I know in WINS we just didn't submit for the labor on the claim, but...
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I LEAVE THE LABOR OFF COMPLETELY TOO..HAD ONE LAST WEEK AND MY SERVICE MANAGER CHARGED THE LABOR BACK TO THE SHOP..
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I also leave it off of the warranty claim. I do make another line that is billed Internal and post the labor there so we have record of where the tech flag goes.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: Warranty Part Retention - 02/02/2012
... with a list using the credit memos as suggested. I will make a weekly file and flag it when the parts are 15+ days old. Thanks again for all the ideas! H&K Chevy-Buick Jean...
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
Re: Warranty Part Retention - 01/19/2012
Anybody?
Re: Warranty Part Retention - 01/25/2012
... OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT MEMO THEN GO INTO GLOBAL WARRANTY, CHOOSE RECONCILE...
Re: Warranty Part Retention - 01/25/2012
I WORKED AT A SMALL DEALER TOO AND STILL DO.,AND DID ALL THE PARTS SCRAPPING. GUESS EVERYONE HAS PARTS SHELVES MARKED 1 TO 0..THE LAST NUMBER OF THE JOB CARDS..I HAD A BUGGY IN THE PARTS DEPT FOR ALL THE WARRANTY PARTS TO BE PUT IN AND DAILY I EMPTIED...
Re: Warranty Part Retention - 01/25/2012
WE WENT A LONG TIME (UNTIL I STARTED SCRAPPING I DON'T THINK ANYONE HAD REALLY MAINTAINED IT FOR YEARS) WITH ONE OF THE PARTS PERSONNEL JUST THROWING THEM OUT WHEN THEY "WERE OLD". IT WAS CAUSING A LOT OF LOST MONEY AS YOU CAN IMAGINE. OUR PARTS COUNTER...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Warranty Part Retention - 01/19/2012
We are a very small dealership. We have 9 Techs including our recon man and body shop personnel. Our parts department consists of one man (we could use 2 though). We have a service manager, 2 service advisors and me (warranty, and general fill-in gopher)....
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
... *** but now have to split to become 1-line to GMPP for 50% & 1-line to GM with 50% , with the participation box marked on both lines showing the others amount to be paid. I have called my GMPP rep, he has no answer on how to fix // I then called DBC,...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
I HAVE DEBITED A CLAIM THAT WAS SUBMITTED WRONG AND I COULDNT CORRECT AND THEN RESUBMITTED IT CORRECTLY...NOW THIS MAY NOT HAVE BEEN THE RIGHT THING TO DO BUT IT WORKED FOR ME... ITS JUST A THOUGHT I AM NOT TELLING YOU THIS IS WHAT YOU SHOULD DO...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... you are supposed to. I'm surprised it won't let you correct the first reject to show customer participation amount. I'm sure I've forgotten it before and been able to put it in when correcting a claim. Maybe because it's GMPP??...
Parts Warranty when vehicle is still under warranty - 09/26/2011
... our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty and he said he thought that...
Re: Parts Warranty when vehicle is still under warranty - 09/26/2011
ok i has two claims last week..one was a zpti and the other was a zreg with an R .they both went thru so did i do those correct ..our percentage is a little high too..i thought zpti was only for parts warranty from a customer pay...
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Particular test times - 03/28/2012
Is there anywhere that gives us a listing of "average time" it should take to perform.... Pressure test Smoke test Clean Valve Body Check fuel pressure & things like that ????
GMPP PARTS MARKUP ??? - 03/06/2012
I seem to keep coming across markup error from out parts dept (between what gets posted & what E.P.I.C. states) ..... What "exactly" is the markup amount that GMPP pays (a certain % / GM List ??????)
Re: GMPP PARTS MARKUP ??? - 03/06/2012
... ipc's, navigation systems). They only pay 15% mark up or there abouts. It drives me crazy and my parts manager just gets furious when he gets the hit. Any time I have to do GMPP with electronics, I get hives. Anything else never gives me any prob...
Re: GMPP PARTS MARKUP ??? - 03/06/2012
GMPP pays MSRP (list) for parts. Exceptions are radio's, engines, trans etc. and that is a certain markup over cost if I remember right. I usually just call in and ask on those. I have a list somewhere, but we do so few of the ones that are a markup...
GWM and Lifetime Parts Labor? - 02/09/2012
Just wondered on the Lifetime Parts if you are showing the labor in the claim and then putting that $$ amount in as Cust/Dealer participation or just leaving the labor off completely? I know in WINS we just didn't submit for the labor on the claim, but...
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I LEAVE THE LABOR OFF COMPLETELY TOO..HAD ONE LAST WEEK AND MY SERVICE MANAGER CHARGED THE LABOR BACK TO THE SHOP..
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I also leave it off of the warranty claim. I do make another line that is billed Internal and post the labor there so we have record of where the tech flag goes.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: Warranty Part Retention - 02/02/2012
... with a list using the credit memos as suggested. I will make a weekly file and flag it when the parts are 15+ days old. Thanks again for all the ideas! H&K Chevy-Buick Jean...
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
Re: Warranty Part Retention - 01/19/2012
Anybody?
Re: Warranty Part Retention - 01/25/2012
... OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT MEMO THEN GO INTO GLOBAL WARRANTY, CHOOSE RECONCILE...
Re: Warranty Part Retention - 01/25/2012
I WORKED AT A SMALL DEALER TOO AND STILL DO.,AND DID ALL THE PARTS SCRAPPING. GUESS EVERYONE HAS PARTS SHELVES MARKED 1 TO 0..THE LAST NUMBER OF THE JOB CARDS..I HAD A BUGGY IN THE PARTS DEPT FOR ALL THE WARRANTY PARTS TO BE PUT IN AND DAILY I EMPTIED...
Re: Warranty Part Retention - 01/25/2012
WE WENT A LONG TIME (UNTIL I STARTED SCRAPPING I DON'T THINK ANYONE HAD REALLY MAINTAINED IT FOR YEARS) WITH ONE OF THE PARTS PERSONNEL JUST THROWING THEM OUT WHEN THEY "WERE OLD". IT WAS CAUSING A LOT OF LOST MONEY AS YOU CAN IMAGINE. OUR PARTS COUNTER...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Warranty Part Retention - 01/19/2012
We are a very small dealership. We have 9 Techs including our recon man and body shop personnel. Our parts department consists of one man (we could use 2 though). We have a service manager, 2 service advisors and me (warranty, and general fill-in gopher)....
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
... *** but now have to split to become 1-line to GMPP for 50% & 1-line to GM with 50% , with the participation box marked on both lines showing the others amount to be paid. I have called my GMPP rep, he has no answer on how to fix // I then called DBC,...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
I HAVE DEBITED A CLAIM THAT WAS SUBMITTED WRONG AND I COULDNT CORRECT AND THEN RESUBMITTED IT CORRECTLY...NOW THIS MAY NOT HAVE BEEN THE RIGHT THING TO DO BUT IT WORKED FOR ME... ITS JUST A THOUGHT I AM NOT TELLING YOU THIS IS WHAT YOU SHOULD DO...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... you are supposed to. I'm surprised it won't let you correct the first reject to show customer participation amount. I'm sure I've forgotten it before and been able to put it in when correcting a claim. Maybe because it's GMPP??...
Parts Warranty when vehicle is still under warranty - 09/26/2011
... our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty and he said he thought that...
Re: Parts Warranty when vehicle is still under warranty - 09/26/2011
ok i has two claims last week..one was a zpti and the other was a zreg with an R .they both went thru so did i do those correct ..our percentage is a little high too..i thought zpti was only for parts warranty from a customer pay...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships fault when the part is the thing...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
Same here. ZREG if vehicle under warranty ZPTI only if out of warranty. I think if you try to submit ZPTI while vehicle under reg. warranty it rejects. Seem to remember we had a Buick with the longer warranty and didn't catch it at first and ran ...
GMPP CLAIM W/GM 50% PARTICIPATION - 10/05/2011
... paying 50% & GM is paying 50%, so my thought was to go back into my claim thru Global & add a cust participation $$$ /// but it is not allowing me to get to that box to make any corrections... I know I will have to "hand-punch" an addt line to submit...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
Did you leave the claim type ZSCT or did you put in a second line? I'm confused on how you submit this in the first place....
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: 2005 silverado - over counter part - 10/11/2011
Y...
Re: Accessory Warranty - 06/25/2012
Was the damage found by the parts dept or by the tech installing the part.? I would put this on the parts dept for not inspecting the part. The damaged part should have been sent back by the parts dept and never made it to the install process.. I've...
Pizza Party Entries? - 06/06/2012
So what's with the slice of pizza & Pizza Party Entries at the top of my screen next to the search field? edited 6/12/12: I posted this before the notification was on the front page.... sounds fun. We LOVE pizza! Good luck everyone!
Re: Pizza Party Entries? - 06/07/2012
each time you log on, see a video or post a forum each day from now through 8/27 Jlwarranty will buy your service dept a pizza party. winners will be randomly drawn at the end of each month.
Re: Pizza Party Entries? - 06/14/2012
we like pizza here too never turn food away around this shop!!!!!!!!!
Partial Fluid Pricing breakdown ??? - 08/07/2012
I seem to remember (I think in a newsletter - but cant find) how to figure the fluid cost amounts when only using "partial" -- I keep getting paid "cents short" on claims due to the parts dept posting & I would like to be able to refigure/check befor...
Re: Partial Fluid Pricing breakdown ??? - 08/08/2012
THERE IS AN ARTICLE ON PAGE 3 OF THE OCTOBER 2011 NEWSLETTER ABOUT FLUIDS, NOT SURE IF THIS WHAT YOU ARE LOOKING FOR!!
Re: Partial Fluid Pricing breakdown ??? - 08/09/2012
See gm message G_0000063647 dated 8-27-10. It addresses this subject.
FAILED PART VS DEEPEST AREA - 08/13/2012
I have an on-going battle with techs.... I have always been told to code for the causual failed part (if that is true)... where can I find that in writting ??? Example: I have a 2011 Impala where the torque converter is the cause of failure (k7020 4.6)...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
You do code for the part that caused the failure. Should something else need to be replaced due to being damaged by the failed part then that is straight time. You will probably need both the E and P auth since you will have extra parts too.
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
that's what i was taught too code for the failed part...and any extra time and parts is auth e and p
Reynolds and customer participation - 10/17/2012
Our dealer just started using Reynolds and Reynolds and I have come upon a problem with customer participation amounts. When I enter the amount paid toward the repair in the participation box I would think that GM would then reduce the payment by that...
Re: Reynolds and customer participation - 10/17/2012
I can't tell you what you are doing wrong. I'm running into the same thing and I'm on Dealer Track/Arkona. I'd like to know the answer to that myself.
adding additional parts to a recall - 10/18/2012
recall 12104, front lower control arm replacement, steering links broke when during repair, how to i claim the links?
Re: adding additional parts to a recall - 10/18/2012
If I am not mistaken I think you can submit the extra parts with the lower control arms and code it excessive parts with comments...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently, the part is described with a simple...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP but I feel your pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
... percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships fault when the part is the thing...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
Same here. ZREG if vehicle under warranty ZPTI only if out of warranty. I think if you try to submit ZPTI while vehicle under reg. warranty it rejects. Seem to remember we had a Buick with the longer warranty and didn't catch it at first and ran ...
GMPP CLAIM W/GM 50% PARTICIPATION - 10/05/2011
... paying 50% & GM is paying 50%, so my thought was to go back into my claim thru Global & add a cust participation $$$ /// but it is not allowing me to get to that box to make any corrections... I know I will have to "hand-punch" an addt line to submit...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
Did you leave the claim type ZSCT or did you put in a second line? I'm confused on how you submit this in the first place....
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: 2005 silverado - over counter part - 10/11/2011
Y...
Re: Accessory Warranty - 06/25/2012
Was the damage found by the parts dept or by the tech installing the part.? I would put this on the parts dept for not inspecting the part. The damaged part should have been sent back by the parts dept and never made it to the install process.. I've...
Pizza Party Entries? - 06/06/2012
So what's with the slice of pizza & Pizza Party Entries at the top of my screen next to the search field? edited 6/12/12: I posted this before the notification was on the front page.... sounds fun. We LOVE pizza! Good luck everyone!
Re: Pizza Party Entries? - 06/07/2012
each time you log on, see a video or post a forum each day from now through 8/27 Jlwarranty will buy your service dept a pizza party. winners will be randomly drawn at the end of each month.
Re: Pizza Party Entries? - 06/14/2012
we like pizza here too never turn food away around this shop!!!!!!!!!
Partial Fluid Pricing breakdown ??? - 08/07/2012
I seem to remember (I think in a newsletter - but cant find) how to figure the fluid cost amounts when only using "partial" -- I keep getting paid "cents short" on claims due to the parts dept posting & I would like to be able to refigure/check befor...
Re: Partial Fluid Pricing breakdown ??? - 08/08/2012
THERE IS AN ARTICLE ON PAGE 3 OF THE OCTOBER 2011 NEWSLETTER ABOUT FLUIDS, NOT SURE IF THIS WHAT YOU ARE LOOKING FOR!!
Re: Partial Fluid Pricing breakdown ??? - 08/09/2012
See gm message G_0000063647 dated 8-27-10. It addresses this subject.
FAILED PART VS DEEPEST AREA - 08/13/2012
I have an on-going battle with techs.... I have always been told to code for the causual failed part (if that is true)... where can I find that in writting ??? Example: I have a 2011 Impala where the torque converter is the cause of failure (k7020 4.6)...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
You do code for the part that caused the failure. Should something else need to be replaced due to being damaged by the failed part then that is straight time. You will probably need both the E and P auth since you will have extra parts too.
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
that's what i was taught too code for the failed part...and any extra time and parts is auth e and p
Reynolds and customer participation - 10/17/2012
Our dealer just started using Reynolds and Reynolds and I have come upon a problem with customer participation amounts. When I enter the amount paid toward the repair in the participation box I would think that GM would then reduce the payment by that...
Re: Reynolds and customer participation - 10/17/2012
I can't tell you what you are doing wrong. I'm running into the same thing and I'm on Dealer Track/Arkona. I'd like to know the answer to that myself.
adding additional parts to a recall - 10/18/2012
recall 12104, front lower control arm replacement, steering links broke when during repair, how to i claim the links?
Re: adding additional parts to a recall - 10/18/2012
If I am not mistaken I think you can submit the extra parts with the lower control arms and code it excessive parts with comments...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently, the part is described with a simple...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP but I feel your pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: rentals and parts expidite - 09/09/2013
... holds true. Overnight freight and 1 day of rental is okay. 2-3 days rental with overnight and/or parts price difference will need to have comments and sent to (your support specialist) ...
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
YEAH PLEASE DO POST A RESPONSE, I AM SURE IN THE NEAR FUTURE I WILL HAVE THAT PROBLEM !!!!
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Parts warranty on a Policy transaction - 04/10/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: Parts warranty on a Policy transaction - 04/10/2013
Because you processed it as Policy auth on 3/30/13 made it a warranty claim, this new claim is considered as a repeat repair not a parts warranty.hope this helps you !!
Re: Parts warranty on a Policy transaction - 04/11/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: Parts warranty on a Policy transaction - 04/11/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
i have had that problem too , another thing to make our job difficult !!!
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/28/2013
Thanks for the replies...at least I'm not the only one that has encountered this problem. Misery loves company :)
Process for over the counter parts - 11/09/2012
... a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However,...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business ...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
parts warranty - transmission - 12/11/2012
If a transmission is replaced as a ZPTI claim, how long is the warranty on the replacement transmission?
Re: parts warranty - transmission - 12/12/2012
My parts manager said it would have the remaining warranty on last transmission.
... holds true. Overnight freight and 1 day of rental is okay. 2-3 days rental with overnight and/or parts price difference will need to have comments and sent to (your support specialist) ...
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
YEAH PLEASE DO POST A RESPONSE, I AM SURE IN THE NEAR FUTURE I WILL HAVE THAT PROBLEM !!!!
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Parts warranty on a Policy transaction - 04/10/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: Parts warranty on a Policy transaction - 04/10/2013
Because you processed it as Policy auth on 3/30/13 made it a warranty claim, this new claim is considered as a repeat repair not a parts warranty.hope this helps you !!
Re: Parts warranty on a Policy transaction - 04/11/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: Parts warranty on a Policy transaction - 04/11/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
i have had that problem too , another thing to make our job difficult !!!
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/28/2013
Thanks for the replies...at least I'm not the only one that has encountered this problem. Misery loves company :)
Process for over the counter parts - 11/09/2012
... a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However,...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business ...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
parts warranty - transmission - 12/11/2012
If a transmission is replaced as a ZPTI claim, how long is the warranty on the replacement transmission?
Re: parts warranty - transmission - 12/12/2012
My parts manager said it would have the remaining warranty on last transmission.
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
IS ANYBODY ELSE HAVING A PROBLEM PRICING ON PART# 88865322??? IT SEEMS THAT EVERYTIME THAT I SUBMIT A CLAIM THAT HAS THIS PART # (FLUID) IT COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
I'M HAVING TROUBLE WITH PART# 88861954, TRANS FLUID. I SUBMITTED FOR QTY 4, $24.64 EACH, AND ONLY PAYING FOR QTY 1 ALTHOUGH IT SHOWS QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT,...
ac delco starter -parts warranty - 01/01/2013
Hello, I have a nissan that ac delco starter was installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting...
Re: ac delco starter -parts warranty - 01/02/2013
If you used ac/delco, it should come up as a good part number with the vin not on file button. Was the starter installed by the dealership or was it sold over the counter? That difference may be causing the issue. If nothing else, call DBC and see...
Re: ac delco starter -parts warranty - 01/03/2013
Thanks, The first parts person I spoke to said that was the only # he had, however my svc manager got me the chevy part # and that went right thru.
dealer empowerment/customer participation - 01/07/2013
How is everyone handling dealer/customer participation out of warranty claims..I have a 2007 thats out of powertrain by time but in on mileage the table says 55% or $400 so do we have the choice to make the customer pay 55% or $400 of the repairs ..any...
Re: dealer empowerment/customer participation - 01/07/2013
I didn't double check it but I believe it's worded whichever is more. So if the 55% participation comes out to be more than $400 then that is what you would go with. The price is also at warranty rate's if I'm not mistaken.
Re: dealer empowerment/customer participation - 01/07/2013
that's what i thought too thanks for the imput
Limited Lifetime Parts Warranty - 11/25/2020
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed...
Part Quantities - 09/22/2020
The maximum part quantity that may be entered in the part quantity field of the warranty transaction is 99. To account for quantities that exceed 99, e.g. R1234YF, submit the quantity that exceeds 99 in the miscellaneous net item field. It may be necessary...
Warranty Parts Center Bulletin Update - 09/22/2020
The Warranty Parts Center bulletin, 99-00-89-019, has been updated. The most current version of the bulletin provides an updated phone number for the WPC when it is necessary to contact customer assistance for assistance with returning one of a kind parts...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Parts Policies - 05/29/2020
Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors. While swapping of parts is helpful from a diagnostic perspective, swapped parts must...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Goodwill Tools (Part II) - 02/25/2021
(Click here for Part 1 of this article) There are other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary...
Parts Sales - 04/29/2021
Dealership parts departments were popular places for driveway mechanics and local repair facilities in need of OE parts before online parts ordering became a possibility. In 2020, online sales of parts and accessories reached $20 billion, while dealerships...
Goodwill Tools (Part I) - 01/27/2021
... GM Card For fleet/commercial vehicles For trade assist, product allegations, BBB, legal, or 3rd party intervention For any fuel economy complaints For APR/lease dealer cash adjustments For modifying vehicle content or adding non-GM approved parts/accessories There...
Electronic Parts Catalog - 08/30/2021
... not list the bulletin number. In some cases you may be able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific...
Employee Parts Discount Program - 09/26/2022
Eligible active and retired employees, and former salary employees, widows/widowers of former salary employees may participate in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships...
Chassis Parts Lifetime Warranty - 05/25/2022
Chassis parts are a group of several parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original...
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
Powertrain Components and Part Warranty - 03/23/2023
... months, whichever is greater. If a transfer case is replaced as a policy repair with the customer participating financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
IS ANYBODY ELSE HAVING A PROBLEM PRICING ON PART# 88865322??? IT SEEMS THAT EVERYTIME THAT I SUBMIT A CLAIM THAT HAS THIS PART # (FLUID) IT COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
I'M HAVING TROUBLE WITH PART# 88861954, TRANS FLUID. I SUBMITTED FOR QTY 4, $24.64 EACH, AND ONLY PAYING FOR QTY 1 ALTHOUGH IT SHOWS QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT,...
ac delco starter -parts warranty - 01/01/2013
Hello, I have a nissan that ac delco starter was installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting...
Re: ac delco starter -parts warranty - 01/02/2013
If you used ac/delco, it should come up as a good part number with the vin not on file button. Was the starter installed by the dealership or was it sold over the counter? That difference may be causing the issue. If nothing else, call DBC and see...
Re: ac delco starter -parts warranty - 01/03/2013
Thanks, The first parts person I spoke to said that was the only # he had, however my svc manager got me the chevy part # and that went right thru.
dealer empowerment/customer participation - 01/07/2013
How is everyone handling dealer/customer participation out of warranty claims..I have a 2007 thats out of powertrain by time but in on mileage the table says 55% or $400 so do we have the choice to make the customer pay 55% or $400 of the repairs ..any...
Re: dealer empowerment/customer participation - 01/07/2013
I didn't double check it but I believe it's worded whichever is more. So if the 55% participation comes out to be more than $400 then that is what you would go with. The price is also at warranty rate's if I'm not mistaken.
Re: dealer empowerment/customer participation - 01/07/2013
that's what i thought too thanks for the imput
Limited Lifetime Parts Warranty - 11/25/2020
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed...
Part Quantities - 09/22/2020
The maximum part quantity that may be entered in the part quantity field of the warranty transaction is 99. To account for quantities that exceed 99, e.g. R1234YF, submit the quantity that exceeds 99 in the miscellaneous net item field. It may be necessary...
Warranty Parts Center Bulletin Update - 09/22/2020
The Warranty Parts Center bulletin, 99-00-89-019, has been updated. The most current version of the bulletin provides an updated phone number for the WPC when it is necessary to contact customer assistance for assistance with returning one of a kind parts...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Parts Policies - 05/29/2020
Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors. While swapping of parts is helpful from a diagnostic perspective, swapped parts must...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Goodwill Tools (Part II) - 02/25/2021
(Click here for Part 1 of this article) There are other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary...
Parts Sales - 04/29/2021
Dealership parts departments were popular places for driveway mechanics and local repair facilities in need of OE parts before online parts ordering became a possibility. In 2020, online sales of parts and accessories reached $20 billion, while dealerships...
Goodwill Tools (Part I) - 01/27/2021
... GM Card For fleet/commercial vehicles For trade assist, product allegations, BBB, legal, or 3rd party intervention For any fuel economy complaints For APR/lease dealer cash adjustments For modifying vehicle content or adding non-GM approved parts/accessories There...
Electronic Parts Catalog - 08/30/2021
... not list the bulletin number. In some cases you may be able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific...
Employee Parts Discount Program - 09/26/2022
Eligible active and retired employees, and former salary employees, widows/widowers of former salary employees may participate in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships...
Chassis Parts Lifetime Warranty - 05/25/2022
Chassis parts are a group of several parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original...
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
Powertrain Components and Part Warranty - 03/23/2023
... months, whichever is greater. If a transfer case is replaced as a policy repair with the customer participating financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Part Warranty Start Date - 06/26/2023
Part warranty transactions occur when a customer purchases a part over-the-counter or has that part installed at the dealership. The standard part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined ...
Single Use Parts - 06/27/2023
There are multiple repairs where certain parts require replacement, even if the technician thinks the part can be reused. These parts are referred to as single use parts. Examples include bolts, seals, gaskets, pipes, etc. Below is a list of single...
Third Party Labor Time Guide - 01/29/2024
... manual: Where permitted by state statute, a dealer may seek reimbursement using time from a third-party time guide. In such instances, the dealer must submit with their warranty claim a copy of the applicable published time from the third-party time...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
Employee Parts Discount Program - 12/26/2023
The GM Employee Parts Discount Program has been renewed for 2024. The program is in effect from January 1, 2024 through December 31, 2024. Participating dealers agree to honor the applicable parts discount amounts at time of customer pay parts purchase....
Part Failure During Same Visit - 11/29/2023
Occasionally a technician will replace a part in a warranty repair that turns out to be defective after installation during the same repair visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affect...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
3rd Party Rentals - 09/25/2023
... Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor GM’s rental rates set forth in the program guidelines. For many dealers, due to their...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
What Would You Do? - 01/24 - 12/27/2023
... A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related parts, including consequentially damaged parts (intake manifold, turbo, related hardware and...
Bulletin 16-NA-102 for part warranty - 11/02/2023
HiVehicle had the fuel system replaced under customer pay in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the...
Forum - 10/27/2023
Why would you do a parts warranty when the part is latching (correctly?)
Extensive Diagnosis-Part Ordered - 10/31/2023
... on the 2nd one. Or would you just wait and claim all of the diag time and repairs when the failed part is replaced on the 2nd RO?...
Incompatible part - 11/01/2023
... is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along with service management signature, date, time, and...
Forum - 10/09/2023
If damaged parts (grille, headlamp, left fender) cannot be repaired, replacement is warranted. Body shop needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts;...
Part expediting on a recall - 07/19/2023
I...
PARTS WARRANTY ON RECALL? - 09/29/2023
... the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the original recall was submitted for the first...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Parts and Accessories - 03/23/2024
... has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four vehicle brands. The result is increased...
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Shorted money on Parts - 03/14/2024
Good afternoon,I have notice after my warranty claim are processed my parts are shorted anywhere from $5.00 upto $30.00 (give or take a few dollars)I submit my claims through Global Connect. I was trained that i do not have to enter a dollar amount when...
Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Part warranty transactions occur when a customer purchases a part over-the-counter or has that part installed at the dealership. The standard part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined ...
Single Use Parts - 06/27/2023
There are multiple repairs where certain parts require replacement, even if the technician thinks the part can be reused. These parts are referred to as single use parts. Examples include bolts, seals, gaskets, pipes, etc. Below is a list of single...
Third Party Labor Time Guide - 01/29/2024
... manual: Where permitted by state statute, a dealer may seek reimbursement using time from a third-party time guide. In such instances, the dealer must submit with their warranty claim a copy of the applicable published time from the third-party time...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
Employee Parts Discount Program - 12/26/2023
The GM Employee Parts Discount Program has been renewed for 2024. The program is in effect from January 1, 2024 through December 31, 2024. Participating dealers agree to honor the applicable parts discount amounts at time of customer pay parts purchase....
Part Failure During Same Visit - 11/29/2023
Occasionally a technician will replace a part in a warranty repair that turns out to be defective after installation during the same repair visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affect...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
3rd Party Rentals - 09/25/2023
... Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor GM’s rental rates set forth in the program guidelines. For many dealers, due to their...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
What Would You Do? - 01/24 - 12/27/2023
... A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related parts, including consequentially damaged parts (intake manifold, turbo, related hardware and...
Bulletin 16-NA-102 for part warranty - 11/02/2023
HiVehicle had the fuel system replaced under customer pay in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the...
Forum - 10/27/2023
Why would you do a parts warranty when the part is latching (correctly?)
Extensive Diagnosis-Part Ordered - 10/31/2023
... on the 2nd one. Or would you just wait and claim all of the diag time and repairs when the failed part is replaced on the 2nd RO?...
Incompatible part - 11/01/2023
... is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along with service management signature, date, time, and...
Forum - 10/09/2023
If damaged parts (grille, headlamp, left fender) cannot be repaired, replacement is warranted. Body shop needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts;...
Part expediting on a recall - 07/19/2023
I...
PARTS WARRANTY ON RECALL? - 09/29/2023
... the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the original recall was submitted for the first...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Parts and Accessories - 03/23/2024
... has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four vehicle brands. The result is increased...
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Shorted money on Parts - 03/14/2024
Good afternoon,I have notice after my warranty claim are processed my parts are shorted anywhere from $5.00 upto $30.00 (give or take a few dollars)I submit my claims through Global Connect. I was trained that i do not have to enter a dollar amount when...
Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
One Time Use Parts - 01/26/2022
Our tech's seem to feel they do not need to replace One Time Use Parts during a repair. I have tried to find some verbage related to GM Warranty repairs to provide to them but my research has come up blank. Does anyone know where we could find something...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Same visit part warranty - 09/23/2021
... would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. The vehicle never left the tech's stall. When submitting that everything would go under...
Part Failures during the Same Repair Visit? - 09/30/2021
Per pg 19 of Global Warranty Manual - If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. Example: An ECM will not reprogram and...
Part Warranty - Rotors - 09/21/2021
... the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? There aren't any parts being replaced, and the rotors are within the thickness parameters of not needing replacement...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Sublet Repair parts - 04/19/2022
in the P&P it says " Service Agents must supply the sublet facility with parts which are used in the performance of the sublet repair" but if we are a GM dealership with a Body Shop and we take in sublet work from another GM store,,,can we supply...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PARTS SENT FROM FACTORY - 03/31/2022
HiI've got a couple of repairs where we received parts directly from the assembly line. I'm being told that we aren't being billed for these parts? Has anyone else had this issue? How do I show this on the claims? The claims are for injectors. The injectors...
Forum - 05/04/2022
... dealing with. Take a look at this article. Internet Explorer mode in Microsoft Edge I am doing a parts return right now that would not work in EDGE so I did it in IE11. I am not going to back up and try it in Edge just yet. If I get to this I will...
CPO part warranty - 06/10/2022
Since CPO is supposed to be an extension of the NVLW,,,does that then mean by extension that parts replaced under CPO carry the extended 12mth/unlimited miles parts warranty for parts replaced? all the reference material i can see kinda scoots around...
Parts being charged on repair order Dealertrack vs other DMS systems - 03/10/2023
I know when a part is charged out on the job card I can go look to see just when it was put on there, especially if a tech is requesting diag time. If the part is put on while diag is running he gets nada even if he has the best diag story.Does...
Part warranty off of a c/p line - 05/10/2023
So had a part warranty from an install off of the customer pay line. To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
WARRANTY REPLACEMENT PART FAILED AFTER BUMPER-TO BUMPER EXPIRED - 05/25/2023
... they should be customer pay. The argument is that they should be claimed as a service installed part failure. Correct me if I am wrong, but the injectors that were replaced would have been covered for the remaining bumper -to-bumper, not 2yr, 24000 mile...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for ...
Parts Warranty Start Date - 07/06/2022
... pump failed and took out the system. The first time it was repaired the company had purchased the parts over the counter and had them replaced at another shop. It failed again and it came to us and we did an over the counter parts warranty on the parts...
Parts Expediting Coverage Help - 09/27/2019
Hey,Because of the strike we are having to order some of the parts from other dealers and have them shipped to us. Are we allowed to get the cost difference and the freight for having it shipped as long as the total is under...
Customer Pay TO Parts Warranty - 08/01/2019
Hello!So I was given a job card and the first line was Customer Pay. There was an issue with the part so a few lines down this part has now become Parts Warranty. For the customer pay line should there be punches with times on them or is it...
Retail parts pricing - 11/12/2019
Hey folks. My dealer is looking to requesting retail pricing on warranty parts instead of the standard 40% over cost. I cannot find info on this anywhere in P&P. My understanding is that if we DO this, we lose certain things, like...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... It was marked up by carrier for damage and we ordered the plastic bumper cover. While awaiting parts, a customer 'had to have it' and sales sold it. We just got the bumper cover in and I am wondering if the delivery status is gonna kill this?I had 1,...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
So before all the world went into craycray with the pandemic. This recall does not allow me thru Dealertrac to put the dependancy code in. I either have to submit and let it reject OR just do it thru Global. Which is easy enough considering ...
Our tech's seem to feel they do not need to replace One Time Use Parts during a repair. I have tried to find some verbage related to GM Warranty repairs to provide to them but my research has come up blank. Does anyone know where we could find something...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Same visit part warranty - 09/23/2021
... would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. The vehicle never left the tech's stall. When submitting that everything would go under...
Part Failures during the Same Repair Visit? - 09/30/2021
Per pg 19 of Global Warranty Manual - If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. Example: An ECM will not reprogram and...
Part Warranty - Rotors - 09/21/2021
... the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? There aren't any parts being replaced, and the rotors are within the thickness parameters of not needing replacement...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Sublet Repair parts - 04/19/2022
in the P&P it says " Service Agents must supply the sublet facility with parts which are used in the performance of the sublet repair" but if we are a GM dealership with a Body Shop and we take in sublet work from another GM store,,,can we supply...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PARTS SENT FROM FACTORY - 03/31/2022
HiI've got a couple of repairs where we received parts directly from the assembly line. I'm being told that we aren't being billed for these parts? Has anyone else had this issue? How do I show this on the claims? The claims are for injectors. The injectors...
Forum - 05/04/2022
... dealing with. Take a look at this article. Internet Explorer mode in Microsoft Edge I am doing a parts return right now that would not work in EDGE so I did it in IE11. I am not going to back up and try it in Edge just yet. If I get to this I will...
CPO part warranty - 06/10/2022
Since CPO is supposed to be an extension of the NVLW,,,does that then mean by extension that parts replaced under CPO carry the extended 12mth/unlimited miles parts warranty for parts replaced? all the reference material i can see kinda scoots around...
Parts being charged on repair order Dealertrack vs other DMS systems - 03/10/2023
I know when a part is charged out on the job card I can go look to see just when it was put on there, especially if a tech is requesting diag time. If the part is put on while diag is running he gets nada even if he has the best diag story.Does...
Part warranty off of a c/p line - 05/10/2023
So had a part warranty from an install off of the customer pay line. To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
WARRANTY REPLACEMENT PART FAILED AFTER BUMPER-TO BUMPER EXPIRED - 05/25/2023
... they should be customer pay. The argument is that they should be claimed as a service installed part failure. Correct me if I am wrong, but the injectors that were replaced would have been covered for the remaining bumper -to-bumper, not 2yr, 24000 mile...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for ...
Parts Warranty Start Date - 07/06/2022
... pump failed and took out the system. The first time it was repaired the company had purchased the parts over the counter and had them replaced at another shop. It failed again and it came to us and we did an over the counter parts warranty on the parts...
Parts Expediting Coverage Help - 09/27/2019
Hey,Because of the strike we are having to order some of the parts from other dealers and have them shipped to us. Are we allowed to get the cost difference and the freight for having it shipped as long as the total is under...
Customer Pay TO Parts Warranty - 08/01/2019
Hello!So I was given a job card and the first line was Customer Pay. There was an issue with the part so a few lines down this part has now become Parts Warranty. For the customer pay line should there be punches with times on them or is it...
Retail parts pricing - 11/12/2019
Hey folks. My dealer is looking to requesting retail pricing on warranty parts instead of the standard 40% over cost. I cannot find info on this anywhere in P&P. My understanding is that if we DO this, we lose certain things, like...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... It was marked up by carrier for damage and we ordered the plastic bumper cover. While awaiting parts, a customer 'had to have it' and sales sold it. We just got the bumper cover in and I am wondering if the delivery status is gonna kill this?I had 1,...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
So before all the world went into craycray with the pandemic. This recall does not allow me thru Dealertrac to put the dependancy code in. I either have to submit and let it reject OR just do it thru Global. Which is easy enough considering ...
What Would You Do - 06/20 - 05/28/2020
... of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The warranty...
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
One part, twp labor ops - 07/29/2020
... needed to be replaced due to the pivots being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
... I was not able to find those requirements anywhere in P&P under Service P&P Manual or the Parts P&P Manual. Can anyone tell me if this is just a "recommended" process by JLWarranty or is it required by GM?...
Part Warranty - 09/18/2020
W...
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over thinking this, will I get a reject for repeat repair also, job card does...
ATF- Part # 88862155 - 10/08/2020
HiMy parts department is telling me that they are being billed a higher amount for this part #88862155 which is resulting in a higher price they are billing it out for on the ro to what I am being paid on the warranty claim. Is anyone else having this...
3Cs when parts come in - 10/23/2020
There's been a few ROs recently where the customer has returned for an ordered part to be installed. In the technician notes for the repair, their "cause" is "see previous RO for diag." They do have good notes on the previous RO, which...
Forum - 10/28/2020
You must use the 88865245 part#, the warranty system does not recognize the Delco part number.
Parts Warranties - 11/16/2020
This is one of those questions that I'm trying to get clarification on. There's been some confusion with the parts warranty when the part was originally replaced while under warranty. Trying to clarify the parts warranties so that I can relay this...
Coding with multiple parts replaced - 12/17/2020
... These are in different areas. Now would that be 2 separate lines? Should it be one line with part not compatible or separate claims with repeat repair on the second line?Thanks, Carol...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Warranty Parts Turn In - 02/23/2011
Were you aware that all warranty parts must be turned in and receipt acknowledged by the parts department? (Policy & Procedures Article 1.6.2.9) This may be indicated on the job card through the use of a stamp and/or parts counter person signatur...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
It has been a slow start for the Volt and the Leaf, but their impact and success has already been felt by the automotive industry. Consumer choice will extend beyond just two brands as an increasing number of manufacturers will soon bring more competition ...
Part Restrictions Fast Facts - 12/24/2010
Part restrictions can be time consuming and cumbersome if not handled properly. Below are a few facts on the Parts Restrictions that may reduce the time devoted to the restriction process:PI's related to the restriction should be completed in full (if ...
Safety Recall 10018B - 03/11/2010
... addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position. Involved are all 2009-2010 model year Pontiac Vibe vehicles built within specific VIN...
Warranty Performance Analysis - 03/11/2010
... it that this item is accomplished?" You'll find that almost everyone in every profit-producing department has a responsibility for some portion of warranty administration.Sales: Who completes the documentation and then explains the warranty and repair/service...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... the Northeast Region will be able to redeem a portion of their reward earnings on service work, or parts and accessories. This offer is for a limited time only, November 1st, 2011, through April 30th, and is a pilot program offered in the Northeast...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
Essential Tool Consumable Parts - 11/17/2011
... array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples of consumable parts include...
Parts Incompatibility Reject - 10/14/2011
... sent on their way. The claim was submitted and immediately rejected. The claim rejected due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was...
How to Handle Customer Participation - 07/02/2012
... and GM are splitting the expenseWe are all familiar with the process for entering a customer participation expense in the transaction when the customer is being asked to participate in the expense of a repair. The amount the customer is paying towards...
... of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The warranty...
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
One part, twp labor ops - 07/29/2020
... needed to be replaced due to the pivots being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
... I was not able to find those requirements anywhere in P&P under Service P&P Manual or the Parts P&P Manual. Can anyone tell me if this is just a "recommended" process by JLWarranty or is it required by GM?...
Part Warranty - 09/18/2020
W...
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over thinking this, will I get a reject for repeat repair also, job card does...
ATF- Part # 88862155 - 10/08/2020
HiMy parts department is telling me that they are being billed a higher amount for this part #88862155 which is resulting in a higher price they are billing it out for on the ro to what I am being paid on the warranty claim. Is anyone else having this...
3Cs when parts come in - 10/23/2020
There's been a few ROs recently where the customer has returned for an ordered part to be installed. In the technician notes for the repair, their "cause" is "see previous RO for diag." They do have good notes on the previous RO, which...
Forum - 10/28/2020
You must use the 88865245 part#, the warranty system does not recognize the Delco part number.
Parts Warranties - 11/16/2020
This is one of those questions that I'm trying to get clarification on. There's been some confusion with the parts warranty when the part was originally replaced while under warranty. Trying to clarify the parts warranties so that I can relay this...
Coding with multiple parts replaced - 12/17/2020
... These are in different areas. Now would that be 2 separate lines? Should it be one line with part not compatible or separate claims with repeat repair on the second line?Thanks, Carol...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Warranty Parts Turn In - 02/23/2011
Were you aware that all warranty parts must be turned in and receipt acknowledged by the parts department? (Policy & Procedures Article 1.6.2.9) This may be indicated on the job card through the use of a stamp and/or parts counter person signatur...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
It has been a slow start for the Volt and the Leaf, but their impact and success has already been felt by the automotive industry. Consumer choice will extend beyond just two brands as an increasing number of manufacturers will soon bring more competition ...
Part Restrictions Fast Facts - 12/24/2010
Part restrictions can be time consuming and cumbersome if not handled properly. Below are a few facts on the Parts Restrictions that may reduce the time devoted to the restriction process:PI's related to the restriction should be completed in full (if ...
Safety Recall 10018B - 03/11/2010
... addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position. Involved are all 2009-2010 model year Pontiac Vibe vehicles built within specific VIN...
Warranty Performance Analysis - 03/11/2010
... it that this item is accomplished?" You'll find that almost everyone in every profit-producing department has a responsibility for some portion of warranty administration.Sales: Who completes the documentation and then explains the warranty and repair/service...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... the Northeast Region will be able to redeem a portion of their reward earnings on service work, or parts and accessories. This offer is for a limited time only, November 1st, 2011, through April 30th, and is a pilot program offered in the Northeast...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
Essential Tool Consumable Parts - 11/17/2011
... array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples of consumable parts include...
Parts Incompatibility Reject - 10/14/2011
... sent on their way. The claim was submitted and immediately rejected. The claim rejected due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was...
How to Handle Customer Participation - 07/02/2012
... and GM are splitting the expenseWe are all familiar with the process for entering a customer participation expense in the transaction when the customer is being asked to participate in the expense of a repair. The amount the customer is paying towards...
Part Quantity Input Update - 08/30/2012
... update applies to the quantity of refrigerant that was used in the repair, which is entered in the part quantity field of the warranty transaction.From the July example, with the update highlighted below: The following is an example of the quantity to...
Parts Identifier - 03/08/2012
... Customer Care and Aftersales has added a "remanufactured" or "refurbished" indicator within the part data. The indicator will allow dealers to more easily identify if parts are reman or refurbs. ...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... repairs have been made, the technician must clock off and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most...
Part Failures During The Same Repair Visit - 10/03/2014
Occasionally, a part that is installed to replace a defective part ends up being defective too. When this situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program. The offer is communicated to consumers online when they search for related automotive services on major search...
$500 Customer Participation - 02/27/2014
How would you submit a policy decision transaction for a total repair cost of $2,000 with $500 customer participation? This question continues to cause confusion for service agents, specifically warranty administrators. There are some that believe that...
Warranty Parts Center Shipping Labels - 05/09/2014
Shipping parts to the Warranty Parts Center is a requirement for every service agent when requested. Paperwork must be included both inside the box being shipped and attached to the outside of the box. UPS is the shipping company used to ship parts, (Central...
Parts Scrapping Report - 05/09/2014
Global Warranty Management is able to generate a report that can be used by the Parts Department for the scrapping of warranty parts once the 15-day retention period expires. To build a part scrapping report access the "Analyze Warranty" tab and...
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Freight and Postage vs. Parts Expedite - 03/11/2013
The following is a quick tip for when to enter an expense in freight and postage or when to enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Warranty Policy Deviations - 10/01/2013
... amount of the job card is subject to debit.Lack of adherence to the proper retention of warranty parts. Technicians are responsible for turning in all warranty parts to the parts department. The receipt of those parts must be acknowledged by the parts...
Diesel Particulate Filter Labour Operation - 09/04/2013
... 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up to 0.3 hours diagnostic time. The new operation will be...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Chromed Aluminum Wheels - 04/12/2013
... is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership. Pitted or spotted chrome wheels resulting from road chemicals,...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Replacement Parts Warranty - 03/26/2018
Effective April 1, 2018 - All dealer installed GM service replacement parts are covered for 24 months/unlimited miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entered with the job card number. PET utilizes all of the entered data to calculate and return a participation amount as a dollar range; the full value of the repair or a zero dollar amount. Deviation from the participation amount requires use of the...
Consumable Parts - 11/21/2017
... Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include terminal repair kits, a/c line tubing repair...
Battery Part Numbers - 04/23/2018
Bulletin 15-06-03-002 has been updated to include information on providing feedback and also details within the battery part number, CCA, and battery type table. Feedback should be submitted to the parts catalog using the Contact Us link within the EPC...
... update applies to the quantity of refrigerant that was used in the repair, which is entered in the part quantity field of the warranty transaction.From the July example, with the update highlighted below: The following is an example of the quantity to...
Parts Identifier - 03/08/2012
... Customer Care and Aftersales has added a "remanufactured" or "refurbished" indicator within the part data. The indicator will allow dealers to more easily identify if parts are reman or refurbs. ...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... repairs have been made, the technician must clock off and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most...
Part Failures During The Same Repair Visit - 10/03/2014
Occasionally, a part that is installed to replace a defective part ends up being defective too. When this situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program. The offer is communicated to consumers online when they search for related automotive services on major search...
$500 Customer Participation - 02/27/2014
How would you submit a policy decision transaction for a total repair cost of $2,000 with $500 customer participation? This question continues to cause confusion for service agents, specifically warranty administrators. There are some that believe that...
Warranty Parts Center Shipping Labels - 05/09/2014
Shipping parts to the Warranty Parts Center is a requirement for every service agent when requested. Paperwork must be included both inside the box being shipped and attached to the outside of the box. UPS is the shipping company used to ship parts, (Central...
Parts Scrapping Report - 05/09/2014
Global Warranty Management is able to generate a report that can be used by the Parts Department for the scrapping of warranty parts once the 15-day retention period expires. To build a part scrapping report access the "Analyze Warranty" tab and...
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Freight and Postage vs. Parts Expedite - 03/11/2013
The following is a quick tip for when to enter an expense in freight and postage or when to enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Warranty Policy Deviations - 10/01/2013
... amount of the job card is subject to debit.Lack of adherence to the proper retention of warranty parts. Technicians are responsible for turning in all warranty parts to the parts department. The receipt of those parts must be acknowledged by the parts...
Diesel Particulate Filter Labour Operation - 09/04/2013
... 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up to 0.3 hours diagnostic time. The new operation will be...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Chromed Aluminum Wheels - 04/12/2013
... is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership. Pitted or spotted chrome wheels resulting from road chemicals,...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Replacement Parts Warranty - 03/26/2018
Effective April 1, 2018 - All dealer installed GM service replacement parts are covered for 24 months/unlimited miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entered with the job card number. PET utilizes all of the entered data to calculate and return a participation amount as a dollar range; the full value of the repair or a zero dollar amount. Deviation from the participation amount requires use of the...
Consumable Parts - 11/21/2017
... Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include terminal repair kits, a/c line tubing repair...
Battery Part Numbers - 04/23/2018
Bulletin 15-06-03-002 has been updated to include information on providing feedback and also details within the battery part number, CCA, and battery type table. Feedback should be submitted to the parts catalog using the Contact Us link within the EPC...
Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape. ...
Unavailable Original Equipment Part - 01/21/2019
... required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM. The service agent must...
Used Parts - 01/21/2019
Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Battery and Parts Warranty - 05/29/2019
The only time a dealer should submit a parts warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty...
Service Policies & Procedures Recent Updates - 01/11/2016
... to the job card in lieu of the Cost Comparison Form. A cost comparison (price quote) from the parts department can be used instead of the Cost Comparison Estimate Form, if the following information is generated as part of the form:The customer's name...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes...
Empowerment Part II - 03/21/2017
... the years. The following provides the definitions of each of these keywords: This is the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to...
Empowerment Part I - 02/17/2017
... warranty, but the repair is not the result of a defect in materials or workmanship. A 50% customer participation is recommended in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
Warranty Parts Tags - 10/26/2016
All replaced warranty and policy parts are to be turned in and the receipt on the job card acknowledged by the parts department. Defects should be clearly marked, if identifiable. Previously, parts turned in for retention required the tags to include...
Consumer Part Warranty - 09/27/2016
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Part Names - 08/23/2016
When the technician calls a part by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name"...
Labor Operations and the Causal Part - 08/23/2016
... approval. Only then can the technician clock on the job card to begin their diagnosis. The fourth part of the approval process, the explanation, will not be determined until after the technician has made a diagnosis. Once a diagnosis is made, the...
Cores - 04/22/2019
... the complete crate and all fluids should be removed to avoid a reduction in exchange price. As part of the Heavy Core “No Hassle” Inspection Policy to receive core credit, the dealer must return the core in the original carton of the replacement...
2011 Vehicle Tire Warranty - 09/19/2011
... Help Cards and you can download this table for free. Give a copy to your service advisors and parts department so they will know how much to bill the customer for the tire.When the transaction is submitted, enter the customer's portion in the Customer/Service...
Admin Allowance - 03/27/2019
... to. I know sometimes, if we have allowance for Airbag Returns we will put that to shipping for parts that way it covers the cost of the pallet. I'm just looking for more insight on where you would put the WPC requests or Electronic Exchange allowances...
Forum - 05/10/2018
... amount charged. • See Article 3.3 for required Service Agent records. • Refer to the Parts & Accessories Policies and Procedures Manual Article 1.3.6 for replacement parts warranty towing policies. And In the Parts & Accessories...
What is the correct procedure? - 02/10/2009
Customer complaint=hazard switch inop. Vehicle out of warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape. ...
Unavailable Original Equipment Part - 01/21/2019
... required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM. The service agent must...
Used Parts - 01/21/2019
Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Battery and Parts Warranty - 05/29/2019
The only time a dealer should submit a parts warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty...
Service Policies & Procedures Recent Updates - 01/11/2016
... to the job card in lieu of the Cost Comparison Form. A cost comparison (price quote) from the parts department can be used instead of the Cost Comparison Estimate Form, if the following information is generated as part of the form:The customer's name...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes...
Empowerment Part II - 03/21/2017
... the years. The following provides the definitions of each of these keywords: This is the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to...
Empowerment Part I - 02/17/2017
... warranty, but the repair is not the result of a defect in materials or workmanship. A 50% customer participation is recommended in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
Warranty Parts Tags - 10/26/2016
All replaced warranty and policy parts are to be turned in and the receipt on the job card acknowledged by the parts department. Defects should be clearly marked, if identifiable. Previously, parts turned in for retention required the tags to include...
Consumer Part Warranty - 09/27/2016
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Part Names - 08/23/2016
When the technician calls a part by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name"...
Labor Operations and the Causal Part - 08/23/2016
... approval. Only then can the technician clock on the job card to begin their diagnosis. The fourth part of the approval process, the explanation, will not be determined until after the technician has made a diagnosis. Once a diagnosis is made, the...
Cores - 04/22/2019
... the complete crate and all fluids should be removed to avoid a reduction in exchange price. As part of the Heavy Core “No Hassle” Inspection Policy to receive core credit, the dealer must return the core in the original carton of the replacement...
2011 Vehicle Tire Warranty - 09/19/2011
... Help Cards and you can download this table for free. Give a copy to your service advisors and parts department so they will know how much to bill the customer for the tire.When the transaction is submitted, enter the customer's portion in the Customer/Service...
Admin Allowance - 03/27/2019
... to. I know sometimes, if we have allowance for Airbag Returns we will put that to shipping for parts that way it covers the cost of the pallet. I'm just looking for more insight on where you would put the WPC requests or Electronic Exchange allowances...
Forum - 05/10/2018
... amount charged. • See Article 3.3 for required Service Agent records. • Refer to the Parts & Accessories Policies and Procedures Manual Article 1.3.6 for replacement parts warranty towing policies. And In the Parts & Accessories...
What is the correct procedure? - 02/10/2009
Customer complaint=hazard switch inop. Vehicle out of warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
Reject of the Month - 04/27/2011
Service departments see a variety of repairs each and every day. These repairs range from the average customer pay maintenance to complex warranty transactions. Part warranty transactions are just another type of transaction that dealerships handle daily....
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Did You Know? - 07/30/2019
... to Bulletin 18-NA-146, for assistance with Proper Labor Operation Selection and Causal Part Identification for Warranty Transactions. The bulletin provides detail on how to address many different claim scenarios including situations where there is one...
Hybrid Batteries - 10/24/2017
... Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator Battery Section Replacement using the labor time published in the LTG with a $170 part allowance The high voltage battery...
Attaching A Document - 05/22/2017
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
#N212343881-04: Safety Recall - High Voltage Battery May Melt or Burn - 05/27/2022
... not to list the battery on the claim? Is this correct? So I claim the hose and coolant plus the parts allowance $1120 (520+600) and admin allowance for return shipping - $20, correct? Does this all go in the admin allowance box?? How is everyone...
New Vehicle Tire Warranty Program - 11/29/2023
... tire manufacturer. Tires that are not requested to be returned are to be retained per normal GM parts retention requirements. Once the Tire PRA is successfully submitted, the return document and shipping label printed (note: each tire being replaced...
Core Exchange Increase - 06/27/2023
... to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 20837392, and 22783391....
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... separate leaks were found. One concern of a noise in the front end, but different front-end parts caused different noises. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the...
PET Exceptions - 10/28/2022
... After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and mileage of the...
GM Authorization and Attachments - 05/26/2021
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
Labor Operation Exceptions - 04/29/2021
... available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone in the dealership to look up a labor...
8-Point Bulletin Review - 08/30/2021
... OLH for example, or prior to transaction submission or at the time of first rejection, Excess Part Amount for example. Confirm that the authorization timing is in line with the other time stamps on the job card (e.g. job card write up, technician time...
CSMT RPT - 05/25/2022
The Replacement Parts Traceability (RPT) process is a method to aid in tracking certain part replacements on a vehicle. The dealer uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on...
LTG Keyword Search Tip - 04/26/2022
... the LTG may generate the best results. For example, a keyword search of “water leak” returns no search results, whereas the entry of “leak” returns the operations for A/C System Analysis and Fluid Leak Analysis, as well as the...
SAVI Dongle Warranty Process - 03/23/2024
... within the warranty time range, GMDE will ship a new dongle to the dealer with a shipping label to return the defective dongle back to GM. The returned dongle will be inspected to ensure that it qualifies for a warranty replacement. GCUS-9-15828&nbs...
Forum - 06/27/2023
I have had several of these and as ewill3rd said, the only thing to do is have the vehicle return for technician to complete the reprogramming. I have also had a couple where the customer was traveling through and lived out of state, therefore having...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you look at...
April 2015 Recall Update - 03/26/2015
... May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Service departments see a variety of repairs each and every day. These repairs range from the average customer pay maintenance to complex warranty transactions. Part warranty transactions are just another type of transaction that dealerships handle daily....
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Did You Know? - 07/30/2019
... to Bulletin 18-NA-146, for assistance with Proper Labor Operation Selection and Causal Part Identification for Warranty Transactions. The bulletin provides detail on how to address many different claim scenarios including situations where there is one...
Hybrid Batteries - 10/24/2017
... Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator Battery Section Replacement using the labor time published in the LTG with a $170 part allowance The high voltage battery...
Attaching A Document - 05/22/2017
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
#N212343881-04: Safety Recall - High Voltage Battery May Melt or Burn - 05/27/2022
... not to list the battery on the claim? Is this correct? So I claim the hose and coolant plus the parts allowance $1120 (520+600) and admin allowance for return shipping - $20, correct? Does this all go in the admin allowance box?? How is everyone...
New Vehicle Tire Warranty Program - 11/29/2023
... tire manufacturer. Tires that are not requested to be returned are to be retained per normal GM parts retention requirements. Once the Tire PRA is successfully submitted, the return document and shipping label printed (note: each tire being replaced...
Core Exchange Increase - 06/27/2023
... to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 20837392, and 22783391....
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... separate leaks were found. One concern of a noise in the front end, but different front-end parts caused different noises. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the...
PET Exceptions - 10/28/2022
... After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and mileage of the...
GM Authorization and Attachments - 05/26/2021
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
Labor Operation Exceptions - 04/29/2021
... available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone in the dealership to look up a labor...
8-Point Bulletin Review - 08/30/2021
... OLH for example, or prior to transaction submission or at the time of first rejection, Excess Part Amount for example. Confirm that the authorization timing is in line with the other time stamps on the job card (e.g. job card write up, technician time...
CSMT RPT - 05/25/2022
The Replacement Parts Traceability (RPT) process is a method to aid in tracking certain part replacements on a vehicle. The dealer uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on...
LTG Keyword Search Tip - 04/26/2022
... the LTG may generate the best results. For example, a keyword search of “water leak” returns no search results, whereas the entry of “leak” returns the operations for A/C System Analysis and Fluid Leak Analysis, as well as the...
SAVI Dongle Warranty Process - 03/23/2024
... within the warranty time range, GMDE will ship a new dongle to the dealer with a shipping label to return the defective dongle back to GM. The returned dongle will be inspected to ensure that it qualifies for a warranty replacement. GCUS-9-15828&nbs...
Forum - 06/27/2023
I have had several of these and as ewill3rd said, the only thing to do is have the vehicle return for technician to complete the reprogramming. I have also had a couple where the customer was traveling through and lived out of state, therefore having...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you look at...
April 2015 Recall Update - 03/26/2015
... May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
Swapping Components between Vehicles - 01/22/2018
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
Bulletin 11-00-89-005 has been revised to update the Policy Guidelines and the Customer/Service Agent Participation Amount Transaction Processing sections. The PET is to be used once a determination has been made that a policy decision is appropriate...
Center of Learning Transition - 06/26/2019
The Center of Learning is returning to the previous learning system. To ensure a smooth transition, dealers must have completed their Q2 learning path. The Q2 deadline was June 30, 2019, at 11:59 pm ET. All completed coursework will migrate during the...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part...
GM Authorization and Attachments - 01/21/2019
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Service Policies and Procedures Updates - 03/27/2020
... Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be...
High Voltage Lithium-Ion Battery Section - 10/23/2019
... and may be ordered directly from the GM Battery Service Center. Lithium-Ion Battery section returns must be sent in the original shipping with a copy of the job card. Return material must be received in 30 days to avoid chargeback....
Changes to Policy Repair Decision Making - 11/18/2013
... GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone from the bulletin is the term "mandatory...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... The service manager is empowered to provide the customer with a rental vehicle until parts are available to repair the owner's vehicle. Prior to placing the customer in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize...
June 2014 Recall Update - 06/06/2014
... that connect to the pump. The fuel line o-rings may be re-used if they are not damaged.Service Parts Safety Recall 13421: Fuel Transfer Pump: Various serviced vehicles equipped with a 6.6L diesel engine and dual fuel tanks may have had a suspect part...
Antenna Mast - 04/12/2011
Several multi function antenna masts have been returned to GM with no warrantable failure, such as a repeatable fault. The returned masts have shown damage from impact, which is the responsibility of the customer. If the dealership makes the decision...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install...
Warranty Performance Analysis - 07/02/2010
... an analysis. He then went over the analysis with the service manager and general manager/operating partner together. The auditor asked the GM if he could invest the amount of dollars represented by their warranty submissions, and expect a return equal...
Forum - 12/20/2007
You add all the freight amounts together and submit on one line. Use the total number of parts overnighted in the part amt line, the part # of the most expensive part, 0.0 for part amt., total freight charge in net, but not to exceed $100.00.
Re: Lost Rep - 09/22/2009
... get our old rep back but she wasn't sure. She was pretty easy going but it was hard to get her to return your calls. The old rep is Hard nose and by the book but he will return your calls. ...
Goodwrench and Go Rewards - 07/22/2009
... tire, and $1 per wiper blade or refill. I recently put in some blades and they kept telling me part invalid. After working my way up the part reps I have been informed that several parts were not uploaded into the system so if you come across this...
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
HAVE A 2009 PONTIAC G8 --- CUSTOMER RETURNED TO HAVE A S/O RADIO INSTALLED (RADIO HERE SO LONG WAITING ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE...
Forum - 08/20/2018
... that was causing the issue. The following day it was resolved and I was able to finish my returns. We go for weeks without any returns and then will get 3-5 within the next two weeks! No rhyme or reason it seems. Thanks!...
Forum - 09/28/2017
Hi Linda - The recall contains the following detail re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains...
Re: TIRE CLAIM - 10/31/2012
... the Tire Pre-Repair Authorization (PRA) into the Global Warranty Management (GWM) system and to return the tire to the tire manufacturer." however because it is goodwill, we are not returning the tire. ...
Re: CORE CHARGE - 02/15/2016
... of core that was on the transmission. This will probably have to be routed. I always put the part# and description of the core being returned. Hope this is helpful....
Forum - 09/28/2017
... the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in OLH as the base time for the case paid on the original job card. Authorize the related/repeat...
Carpet replacement after waterleak repair. - 09/26/2017
... and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been replaced as part of the waterleak repair? My guess is that...
What Would You Do - 04/18 - 03/26/2018
... requiring replacement approximately three years ago. Since the compressor is a limited lifetime part, the advisor wrote the job card up as a warranty concern. The job card was dispatched to a technician, where the vehicle was diagnosed, and...
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
Swapping Components between Vehicles - 01/22/2018
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
Bulletin 11-00-89-005 has been revised to update the Policy Guidelines and the Customer/Service Agent Participation Amount Transaction Processing sections. The PET is to be used once a determination has been made that a policy decision is appropriate...
Center of Learning Transition - 06/26/2019
The Center of Learning is returning to the previous learning system. To ensure a smooth transition, dealers must have completed their Q2 learning path. The Q2 deadline was June 30, 2019, at 11:59 pm ET. All completed coursework will migrate during the...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part...
GM Authorization and Attachments - 01/21/2019
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Service Policies and Procedures Updates - 03/27/2020
... Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be...
High Voltage Lithium-Ion Battery Section - 10/23/2019
... and may be ordered directly from the GM Battery Service Center. Lithium-Ion Battery section returns must be sent in the original shipping with a copy of the job card. Return material must be received in 30 days to avoid chargeback....
Changes to Policy Repair Decision Making - 11/18/2013
... GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone from the bulletin is the term "mandatory...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... The service manager is empowered to provide the customer with a rental vehicle until parts are available to repair the owner's vehicle. Prior to placing the customer in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize...
June 2014 Recall Update - 06/06/2014
... that connect to the pump. The fuel line o-rings may be re-used if they are not damaged.Service Parts Safety Recall 13421: Fuel Transfer Pump: Various serviced vehicles equipped with a 6.6L diesel engine and dual fuel tanks may have had a suspect part...
Antenna Mast - 04/12/2011
Several multi function antenna masts have been returned to GM with no warrantable failure, such as a repeatable fault. The returned masts have shown damage from impact, which is the responsibility of the customer. If the dealership makes the decision...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install...
Warranty Performance Analysis - 07/02/2010
... an analysis. He then went over the analysis with the service manager and general manager/operating partner together. The auditor asked the GM if he could invest the amount of dollars represented by their warranty submissions, and expect a return equal...
Forum - 12/20/2007
You add all the freight amounts together and submit on one line. Use the total number of parts overnighted in the part amt line, the part # of the most expensive part, 0.0 for part amt., total freight charge in net, but not to exceed $100.00.
Re: Lost Rep - 09/22/2009
... get our old rep back but she wasn't sure. She was pretty easy going but it was hard to get her to return your calls. The old rep is Hard nose and by the book but he will return your calls. ...
Goodwrench and Go Rewards - 07/22/2009
... tire, and $1 per wiper blade or refill. I recently put in some blades and they kept telling me part invalid. After working my way up the part reps I have been informed that several parts were not uploaded into the system so if you come across this...
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
HAVE A 2009 PONTIAC G8 --- CUSTOMER RETURNED TO HAVE A S/O RADIO INSTALLED (RADIO HERE SO LONG WAITING ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE...
Forum - 08/20/2018
... that was causing the issue. The following day it was resolved and I was able to finish my returns. We go for weeks without any returns and then will get 3-5 within the next two weeks! No rhyme or reason it seems. Thanks!...
Forum - 09/28/2017
Hi Linda - The recall contains the following detail re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains...
Re: TIRE CLAIM - 10/31/2012
... the Tire Pre-Repair Authorization (PRA) into the Global Warranty Management (GWM) system and to return the tire to the tire manufacturer." however because it is goodwill, we are not returning the tire. ...
Re: CORE CHARGE - 02/15/2016
... of core that was on the transmission. This will probably have to be routed. I always put the part# and description of the core being returned. Hope this is helpful....
Forum - 09/28/2017
... the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in OLH as the base time for the case paid on the original job card. Authorize the related/repeat...
Carpet replacement after waterleak repair. - 09/26/2017
... and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been replaced as part of the waterleak repair? My guess is that...
What Would You Do - 04/18 - 03/26/2018
... requiring replacement approximately three years ago. Since the compressor is a limited lifetime part, the advisor wrote the job card up as a warranty concern. The job card was dispatched to a technician, where the vehicle was diagnosed, and...
GM Service Policy & Procedures Updates - 10/14/2011
... of, or beyond, the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to...
2014 Certified Service Employee Discount Program - 05/09/2014
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop or on an...
The User Options Tab - 12/09/2013
... like to analyze the number and dollar amount of transactions that involved customer/service agent participation amount, with the total amount paid by GM.Customer/Service Agent Participation Amount and Total Amount have been selected from the column on...
Reject of the Month - 01/28/2014
... a 2007 Express Cargo Van. The van had a paint peeling issue on the hood. The body shop performed a partial refinish/clear coat repair on the hood to correct the paint popping off condition.The job card was written at the end of October and closed a week...
Global Warranty Management - 11/05/2012
... Library in Global offers documents from several different categories: marketing, sales, service, parts and business administration. These documents provide information that is relevant for a longer period of time in comparison to Global Messages that...
Required Operating Procedures - 04/08/2016
... on/off punch times. Policies associated with the documentation and retention of warranty parts is the topic of the sixth point. Parts must be retained for a minimum of 15 days from the paid date or until scrapped by a GM representative. All warranty...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
The Warranty Support Center - 10/02/2015
... across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western, South Central, Southeast, Northeast or North Central. In some instances it may be necessary for...
WARRANTY ADMINISTRATOR - 02/09/2023
Hello My name is Jennifer and I am the Warranty Administrator at Heidebreicht Chevrolet. I have a part ticket for a sensor that was purchased over the counter in January 2023, the customer returned the sensor in February, we have the failed sensor,...
Forum - 01/26/2024
... store policy even though they are not GM policies. More examples are related to time punches and parts stamps. We are not required to have parts stamps anymore but if I tell the techs that, guess what? They will stop turning in parts and then when I...
Transmission Repair Clock Time - 01/27/2022
... technicians need separate clock times for base repair time, diagnostic time, cleaning and parts inspecting time, and OLH time. Despite the fact that technicians are now required to clock transmission repairs multiple times to get paid for their time,...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Forum - 06/27/2022
When the customer participates (partial Policy adjustment) the customer receives the full warranty applicable to the part or accessory installed (e.g. 24 months/unlimited miles).
Forum - 03/03/2023
... at P&P section 5.14 it has some decent information. (this is not all of it) 5.14 - Warranty Parts Expediting GM will reimburse Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
Major Assembly Replacement Submission Guidelines - 04/28/2015
... and scanned as well. The Required Operation Procedures bulletin, 04-00-89-015, states that a parts department printout may be used instead of this form as long as the printout shows the customer's name and address, and the parts are itemized with number,...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Prepare and Submit a Transaction - 02/17/2017
... of what is found in the manual. A labor operation should be selected based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin. If the...
More on Add On Repairs - 03/21/2017
... verified by management and the customer did not have time to do the repair that day, or a part had to be ordered, it is still considered an add on repair when the customer returns at a later date. The customer’s concern should be written in a way...
Takata Airbag Engineering Study - 07/28/2016
Certain dealers have been selected to participate in an engineering study to test and evaluate Takata front passenger airbag inflators. The purpose of the study is to obtain a statistically relevant sample of modules from certain 2007-2008 Cadillac Escalade,...
The Way it Used to Be - 12/18/2012
Reimbursement for part expediting expenses are claimed in the parts expedite net item field. In the past, reimbursement involved selecting the "SVC Agent Trade" box, however, that box is no longer used for that purpose. The reimbursement represents the...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the shipping process of the tire via UPS. The service agent is required to create the tire return documents and UPS shipping labels in GWM. Each tire being returned must have its own UPS shipping label, a single label may not be used for multiple tires....
... of, or beyond, the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to...
2014 Certified Service Employee Discount Program - 05/09/2014
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop or on an...
The User Options Tab - 12/09/2013
... like to analyze the number and dollar amount of transactions that involved customer/service agent participation amount, with the total amount paid by GM.Customer/Service Agent Participation Amount and Total Amount have been selected from the column on...
Reject of the Month - 01/28/2014
... a 2007 Express Cargo Van. The van had a paint peeling issue on the hood. The body shop performed a partial refinish/clear coat repair on the hood to correct the paint popping off condition.The job card was written at the end of October and closed a week...
Global Warranty Management - 11/05/2012
... Library in Global offers documents from several different categories: marketing, sales, service, parts and business administration. These documents provide information that is relevant for a longer period of time in comparison to Global Messages that...
Required Operating Procedures - 04/08/2016
... on/off punch times. Policies associated with the documentation and retention of warranty parts is the topic of the sixth point. Parts must be retained for a minimum of 15 days from the paid date or until scrapped by a GM representative. All warranty...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
The Warranty Support Center - 10/02/2015
... across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western, South Central, Southeast, Northeast or North Central. In some instances it may be necessary for...
WARRANTY ADMINISTRATOR - 02/09/2023
Hello My name is Jennifer and I am the Warranty Administrator at Heidebreicht Chevrolet. I have a part ticket for a sensor that was purchased over the counter in January 2023, the customer returned the sensor in February, we have the failed sensor,...
Forum - 01/26/2024
... store policy even though they are not GM policies. More examples are related to time punches and parts stamps. We are not required to have parts stamps anymore but if I tell the techs that, guess what? They will stop turning in parts and then when I...
Transmission Repair Clock Time - 01/27/2022
... technicians need separate clock times for base repair time, diagnostic time, cleaning and parts inspecting time, and OLH time. Despite the fact that technicians are now required to clock transmission repairs multiple times to get paid for their time,...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Forum - 06/27/2022
When the customer participates (partial Policy adjustment) the customer receives the full warranty applicable to the part or accessory installed (e.g. 24 months/unlimited miles).
Forum - 03/03/2023
... at P&P section 5.14 it has some decent information. (this is not all of it) 5.14 - Warranty Parts Expediting GM will reimburse Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
Major Assembly Replacement Submission Guidelines - 04/28/2015
... and scanned as well. The Required Operation Procedures bulletin, 04-00-89-015, states that a parts department printout may be used instead of this form as long as the printout shows the customer's name and address, and the parts are itemized with number,...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Prepare and Submit a Transaction - 02/17/2017
... of what is found in the manual. A labor operation should be selected based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin. If the...
More on Add On Repairs - 03/21/2017
... verified by management and the customer did not have time to do the repair that day, or a part had to be ordered, it is still considered an add on repair when the customer returns at a later date. The customer’s concern should be written in a way...
Takata Airbag Engineering Study - 07/28/2016
Certain dealers have been selected to participate in an engineering study to test and evaluate Takata front passenger airbag inflators. The purpose of the study is to obtain a statistically relevant sample of modules from certain 2007-2008 Cadillac Escalade,...
The Way it Used to Be - 12/18/2012
Reimbursement for part expediting expenses are claimed in the parts expedite net item field. In the past, reimbursement involved selecting the "SVC Agent Trade" box, however, that box is no longer used for that purpose. The reimbursement represents the...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the shipping process of the tire via UPS. The service agent is required to create the tire return documents and UPS shipping labels in GWM. Each tire being returned must have its own UPS shipping label, a single label may not be used for multiple tires....
August 2012 Recall Update - 08/09/2012
... involved vehicles are equipped with a 10.5" rear axle. The bulletin was revised to emphasize that parts must be returned to the WPC upon request. The recall program is in effect until April 30, 2014. ...
Warranty Performance Analysis - 02/04/2010
... for the dealer to review. Some questions may seem to imply fraud or excessive self-interest on the part of employees, but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial...
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
Forum - 10/15/2018
So after a bunch of talking between departments, I got everything squared away. The problem was, the part wasn't billed on the Repair Order. But they brought the part in to program, we couldn't even get it programmed because the part was bad. They had...
Forum - 01/26/2018
I have found that if you " do NOT " select a failed part and just fill in the " causal part or description section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system...
What Would You Do - 08/17 - 07/25/2017
... to monitor the situation and return as necessary.The customer returned to the service department, verifying that the condition was occurring when the HVAC control was set to defrost mode. The technician extensively test drove the vehicle and was able...
Re: EMISSIONS WARRANTY - 12/04/2013
not all parts that are emissions parts are covered up to 80,000 miles..the Throttle Body used to be a powertrain covered part up to 2009...
What Would You Do - 09/14 - 09/09/2014
... did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership. Once the parts arrived the dealership completed the repairs and the customer returned to pick their vehicle up and the...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
You can actually claim the dye in the regular parts field if parts charges it out by part#.
Most Common Warranty Deviations - 03/08/2023
... can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after which they...
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Warranty Briefs: Attaching a Document - 10/26/2022
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and...
Major Assembly Replacements - 05/26/2021
... on restriction such as select transmissions, gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following...
Re: administrative allowances - 01/08/2008
I put the .2 AND the $20.00 in service. Parts never handles the cluster here. I order it, return it,key it, and make the entry for it so since it is handled through service, that is where I put it. The .2 is put under our service managers number and...
Core Reimbursements - 02/04/2011
Has anyone had to be reimbursed for a core on a part that the WPC requested back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some...
Re: ACCESSORY INSTALLS - 02/11/2015
... for transaction category and enter the repair completion date. Pressing enter will take you to the Parts info screen, I enter the part number and Qty. Enter through the rest of the claim entry and submit as you would any other claim. When the claim is...
What Would You Do - 05/17 - 04/17/2017
... brake lamp, the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had...
Would this be considered Warrantable? - 10/05/2018
... the TCM and got it programmed. It started as customer pay, then got changed to internal. Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts department. The service Manager...
Forum - 09/26/2018
Parts P&P Article 1.1.1 GM Dealer Parts and Accessories Warranty: Service Agent installed components, effective for purchases on/after April 1, 2018, are covered for 24 months/unlimited miles, whichever occurs first, from the date of installation ...
Forum - 03/26/2019
... are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and Accessories Warranty Quick Reference...
Staying one Step Ahead of Recalls - 01/19/2011
... or system. On occasion, when a recall or campaign is performed it is discovered that additional parts have been damaged due to the failure outline in the campaign. If the failed part requires no additional time beyond what is provided in the campaign,...
Transmission Claims and WPC Debits - 09/16/2010
Warranty Parts Center reviews have revealed that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were...
September 2011 Recall Update - 09/19/2011
... Steering Shaft Separation - Revised: The bulletin has been updated to announce a revision to the part information section. The recall applies to certain 2011 Chevrolet Cruze vehicles. Involved vehicles may have an improperly installed bolt that attaches...
Global Warranty Management - 10/08/2012
... may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The Miscellaneous Net Item field typically doesn't...
Required Operating Procedures Update - 08/30/2012
... a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. The example given is that of an ECM being replaced as the...
... involved vehicles are equipped with a 10.5" rear axle. The bulletin was revised to emphasize that parts must be returned to the WPC upon request. The recall program is in effect until April 30, 2014. ...
Warranty Performance Analysis - 02/04/2010
... for the dealer to review. Some questions may seem to imply fraud or excessive self-interest on the part of employees, but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial...
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
Forum - 10/15/2018
So after a bunch of talking between departments, I got everything squared away. The problem was, the part wasn't billed on the Repair Order. But they brought the part in to program, we couldn't even get it programmed because the part was bad. They had...
Forum - 01/26/2018
I have found that if you " do NOT " select a failed part and just fill in the " causal part or description section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system...
What Would You Do - 08/17 - 07/25/2017
... to monitor the situation and return as necessary.The customer returned to the service department, verifying that the condition was occurring when the HVAC control was set to defrost mode. The technician extensively test drove the vehicle and was able...
Re: EMISSIONS WARRANTY - 12/04/2013
not all parts that are emissions parts are covered up to 80,000 miles..the Throttle Body used to be a powertrain covered part up to 2009...
What Would You Do - 09/14 - 09/09/2014
... did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership. Once the parts arrived the dealership completed the repairs and the customer returned to pick their vehicle up and the...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
You can actually claim the dye in the regular parts field if parts charges it out by part#.
Most Common Warranty Deviations - 03/08/2023
... can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after which they...
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Warranty Briefs: Attaching a Document - 10/26/2022
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and...
Major Assembly Replacements - 05/26/2021
... on restriction such as select transmissions, gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following...
Re: administrative allowances - 01/08/2008
I put the .2 AND the $20.00 in service. Parts never handles the cluster here. I order it, return it,key it, and make the entry for it so since it is handled through service, that is where I put it. The .2 is put under our service managers number and...
Core Reimbursements - 02/04/2011
Has anyone had to be reimbursed for a core on a part that the WPC requested back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some...
Re: ACCESSORY INSTALLS - 02/11/2015
... for transaction category and enter the repair completion date. Pressing enter will take you to the Parts info screen, I enter the part number and Qty. Enter through the rest of the claim entry and submit as you would any other claim. When the claim is...
What Would You Do - 05/17 - 04/17/2017
... brake lamp, the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had...
Would this be considered Warrantable? - 10/05/2018
... the TCM and got it programmed. It started as customer pay, then got changed to internal. Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts department. The service Manager...
Forum - 09/26/2018
Parts P&P Article 1.1.1 GM Dealer Parts and Accessories Warranty: Service Agent installed components, effective for purchases on/after April 1, 2018, are covered for 24 months/unlimited miles, whichever occurs first, from the date of installation ...
Forum - 03/26/2019
... are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and Accessories Warranty Quick Reference...
Staying one Step Ahead of Recalls - 01/19/2011
... or system. On occasion, when a recall or campaign is performed it is discovered that additional parts have been damaged due to the failure outline in the campaign. If the failed part requires no additional time beyond what is provided in the campaign,...
Transmission Claims and WPC Debits - 09/16/2010
Warranty Parts Center reviews have revealed that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were...
September 2011 Recall Update - 09/19/2011
... Steering Shaft Separation - Revised: The bulletin has been updated to announce a revision to the part information section. The recall applies to certain 2011 Chevrolet Cruze vehicles. Involved vehicles may have an improperly installed bolt that attaches...
Global Warranty Management - 10/08/2012
... may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The Miscellaneous Net Item field typically doesn't...
Required Operating Procedures Update - 08/30/2012
... a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. The example given is that of an ECM being replaced as the...
Reject of the Month - 02/26/2013
... claim was submitted with the labour operation for thermostat housing replace and the non-GM parts in the parts field, with the non-GM indicator.The claim rejected for parts amount exceeds the allowance for the labour code. The warranty administrator...
WSC Rejects - 03/11/2013
... for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the technician notes, time documentation, service management authorization and the massive list of parts associated with the job, it quickly became clear why management requested its closure sooner than later, this was a high dollar transaction; just...
September 2013 Recall Update - 09/04/2013
... recall. The special coverage covers the condition for a period of 10 years or 120,000 miles. The parts information section of the bulletin has been revised. A quantity of 2 is now required for bolt part number 11588844 for the repair procedure.Safety...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the...
Policy Decisions - 10/03/2014
... of GM assistance for the repair.Utilize the online Policy Calculator to determine the level of participation by GM and the customer/service agent. The calculator tables offer a declining level of GM support as the vehicle's age and mileage increases....
September 2016 Recall Update - 08/23/2016
... 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available and an alternative repair procedure...
Consequential Damage - 06/27/2016
... If the additional repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple...
Reject of the Month - 06/27/2016
... warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours for tint coat/tri-coat paint. Paint mix time of 0.5 hours...
Reject of the Month - 04/28/2015
... agent installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the...
March 2015 Recall Update - 02/23/2015
... Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification was delayed until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption:...
Important Documents - Bulletins - 10/24/2017
... ~ 9/14/2017 00-03-10-003V New Vehicle Tire Warranty Program ~ 11/7/2016 99-00-89-019O WPC Parts Return Program Information ~ 1/11/2017 03-06-03-004U Battery Testing and Warranty Replacement Requirements ~ 4/6/2017 07-00-89-037K Courtesy Transportation...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the...
What Would You Do? - 04/23 - 03/23/2023
... had been previously replaced, on 4/28/2022 at 100,269 miles. The technician proceeded with the part warranty transaction, evacuated, and replaced the A/C compressor, then vacuum recharge. Also had to flush the system before repair. The advisor attached...
GM Authorization - 02/25/2021
... to transaction submission or after the first reject. Authorization code P is for excessive parts. Most dealership’s excessive parts empowerment is $250.00 in parts, $2500.00 total transaction. Transactions over $250.00 in parts or over $2500.00...
High Voltage Battery - 03/22/2021
... published labor time from the applicable bulletin or LTG. High Voltage Battery or battery section part numbers are not included with the transaction. Warranty parts are sent to the dealer at no charge, therefore not billed on the transaction. Dealers...
Policy Evaluation Tool - 02/23/2022
... decision. The Policy Evaluation Tool (PET) is the method that must be used to determine GM participation in the out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. Users with Service...
Forum - 03/22/2024
You aren't getting shorted, your parts department is not billing parts out correctly. It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens...
What Would You Do? - 08/23 - 07/25/2023
... Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation concern. The technician diagnosed and identified a failure with the fuel pump. The pump was replaced under the customer’s...
Forum - 08/08/2023
... number dropping off. Miscellaneous items dropping off. I also had issues with parts pricing. I checked the parts price in Parts Workbench and it was billed correctly, but GWM reduced the amount. I have not been in contact with...
Forum - 08/15/2023
... on the left side of the screen in blue, then select “Central Transport BOL.” A partially complete BOL will appear. Please print this Central Transport BOL and fill out “from” section with your dealer information...
Courtesy Transportation - 04/23/2024
... types. The program is not applicable to BrightDrop vehicles. Loaner (including 3rd party rental) vehicle insurance, fuel, taxes, levies, or any sort of vehicle licensing fee expenses are ineligible for reimbursement with the Courtesy Transportation...
Powertrain Contact Center - 02/28/2023
... powertrain inquiries Provide powertrain technical support Dealership locator for powertrain parts Process powertrain warranty transactions For warranty consideration on any replacement GM engine, transmission, transfer case, or GM Performance Parts...
Electronic Service Center Tips - 08/29/2023
There are several electronic components that are provided to dealerships by third-party Electronic Service Centers (ESC). Such components replaced under warranty or policy are owned by the ESC and are therefore only available through these third parties....
EPC - 08/30/2021
In cases where it’s helpful to view a picture of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than...
... claim was submitted with the labour operation for thermostat housing replace and the non-GM parts in the parts field, with the non-GM indicator.The claim rejected for parts amount exceeds the allowance for the labour code. The warranty administrator...
WSC Rejects - 03/11/2013
... for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the technician notes, time documentation, service management authorization and the massive list of parts associated with the job, it quickly became clear why management requested its closure sooner than later, this was a high dollar transaction; just...
September 2013 Recall Update - 09/04/2013
... recall. The special coverage covers the condition for a period of 10 years or 120,000 miles. The parts information section of the bulletin has been revised. A quantity of 2 is now required for bolt part number 11588844 for the repair procedure.Safety...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the...
Policy Decisions - 10/03/2014
... of GM assistance for the repair.Utilize the online Policy Calculator to determine the level of participation by GM and the customer/service agent. The calculator tables offer a declining level of GM support as the vehicle's age and mileage increases....
September 2016 Recall Update - 08/23/2016
... 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available and an alternative repair procedure...
Consequential Damage - 06/27/2016
... If the additional repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple...
Reject of the Month - 06/27/2016
... warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours for tint coat/tri-coat paint. Paint mix time of 0.5 hours...
Reject of the Month - 04/28/2015
... agent installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the...
March 2015 Recall Update - 02/23/2015
... Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification was delayed until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption:...
Important Documents - Bulletins - 10/24/2017
... ~ 9/14/2017 00-03-10-003V New Vehicle Tire Warranty Program ~ 11/7/2016 99-00-89-019O WPC Parts Return Program Information ~ 1/11/2017 03-06-03-004U Battery Testing and Warranty Replacement Requirements ~ 4/6/2017 07-00-89-037K Courtesy Transportation...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the...
What Would You Do? - 04/23 - 03/23/2023
... had been previously replaced, on 4/28/2022 at 100,269 miles. The technician proceeded with the part warranty transaction, evacuated, and replaced the A/C compressor, then vacuum recharge. Also had to flush the system before repair. The advisor attached...
GM Authorization - 02/25/2021
... to transaction submission or after the first reject. Authorization code P is for excessive parts. Most dealership’s excessive parts empowerment is $250.00 in parts, $2500.00 total transaction. Transactions over $250.00 in parts or over $2500.00...
High Voltage Battery - 03/22/2021
... published labor time from the applicable bulletin or LTG. High Voltage Battery or battery section part numbers are not included with the transaction. Warranty parts are sent to the dealer at no charge, therefore not billed on the transaction. Dealers...
Policy Evaluation Tool - 02/23/2022
... decision. The Policy Evaluation Tool (PET) is the method that must be used to determine GM participation in the out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. Users with Service...
Forum - 03/22/2024
You aren't getting shorted, your parts department is not billing parts out correctly. It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens...
What Would You Do? - 08/23 - 07/25/2023
... Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation concern. The technician diagnosed and identified a failure with the fuel pump. The pump was replaced under the customer’s...
Forum - 08/08/2023
... number dropping off. Miscellaneous items dropping off. I also had issues with parts pricing. I checked the parts price in Parts Workbench and it was billed correctly, but GWM reduced the amount. I have not been in contact with...
Forum - 08/15/2023
... on the left side of the screen in blue, then select “Central Transport BOL.” A partially complete BOL will appear. Please print this Central Transport BOL and fill out “from” section with your dealer information...
Courtesy Transportation - 04/23/2024
... types. The program is not applicable to BrightDrop vehicles. Loaner (including 3rd party rental) vehicle insurance, fuel, taxes, levies, or any sort of vehicle licensing fee expenses are ineligible for reimbursement with the Courtesy Transportation...
Powertrain Contact Center - 02/28/2023
... powertrain inquiries Provide powertrain technical support Dealership locator for powertrain parts Process powertrain warranty transactions For warranty consideration on any replacement GM engine, transmission, transfer case, or GM Performance Parts...
Electronic Service Center Tips - 08/29/2023
There are several electronic components that are provided to dealerships by third-party Electronic Service Centers (ESC). Such components replaced under warranty or policy are owned by the ESC and are therefore only available through these third parties....
EPC - 08/30/2021
In cases where it’s helpful to view a picture of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than...
Missed Revenue - 05/25/2022
With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging...
Job Card Write-Up and Final Closeout - 05/26/2021
... is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the...
Forum - 06/21/2022
I have one of these on my desk right now for a Bolt battery same type of scenario. If you install a part on a warranty transaction and it is defective then the second part needs authorization for excessive parts and other hours to diagnose and replace...
Forum - 06/14/2022
Maybe I have confused myself over time, but I think the only part that is limited to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage...
What Would You Do - 01/20 - 01/03/2020
... history is as follows.Visit 1: On September 13 the customer brought their vehicle to the service department with a steering wheel inoperative concern. The technician found no function the right-side controls and only cruise control function on the left...
Forum - 02/27/2020
Hi SarahCummins, Refer to P&P Article 1.2.1.7 regarding Swapping Components between Vehicles: Although swapping of parts can be very useful from a diagnostic perspective, swapped parts must never remain on the customer's vehicle. If it is determined...
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
Forum - 02/02/2021
... not discard or destroy the box containing the new passenger airbag inflator, it will be needed to return the used inflator. Refer to the instructions enclosed in the service kit box for return instructions." I'm going to put my hands on one tomorrow...
Forum - 06/17/2021
As usual Mary is spot on, failed part is the part you put on to "fix" it and all other parts and repair attempts are excessive parts and OLH. The story better bring a tear to your eye it should be so good and the time punches better make sense or you...
Electronic Exchange Program - 10/24/2017
... technician determines that an electronic exchange component will need replacement, they obtain the part number of that component using a scan tool or they can get the part number directly from the component upon removal. The parts department then orders...
Coolant and Recall 18138 - 06/25/2018
... HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44 cost/gallon. The coolant is premixed so one gallon will service 2 vehicles. The cost of a half-gallon...
Paint Repairs - 09/25/2018
... are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Service Policies and Procedures - 01/03/2020
The Service Policies and Procedures Manuals are now found within the Sales, Service, Parts Policy and Procedures App. When you access the app you will see a Sales button and a Service & Parts button. Click the Service & Parts button to go to the...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Choosing The Correct Labor Operation - 06/02/2015
... be applied to reflect how a failure occurred. In most situations there will be only one part that failed, and to claim reimbursement for the repair made, a labor operation is chosen that corresponds with that failed part. The warranty administrator,...
Sublet Repairs - 07/29/2015
... been done at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
The ESC will attempt to retrieve and return customer owned CDs, DVDs, or NAV discs that are stuck, jammed, or damaged in a return unit. In order to do so, the dealer must do the following: notify the ESC at time of order that the unit being sent contains...
Reject of the Month - 10/23/2015
... by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned with the error code 122. Typically the code...
GM Employee Discount for Service - 03/01/2016
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop or on an...
180-Day Transaction Submission Time Limit - 05/23/2016
... will not be paidTransactions that are returned as not meeting criteria for payment or that are partially paid must be resolved within the 180-day periodRepair authorization received from a GM representative does not waive the 180-day requirementTake...
Paint Warranty Claims - 04/08/2016
... is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Full Disclosure - 07/25/2017
... for more information on service agent requirements for calibration verification. Used parts are strictly prohibited when performing warranty and policy repairs, field actions, and any other services or repairs paid for by GM. In the unusual scenario...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Sublet Repairs - 01/23/2017
... have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging...
Job Card Write-Up and Final Closeout - 05/26/2021
... is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the...
Forum - 06/21/2022
I have one of these on my desk right now for a Bolt battery same type of scenario. If you install a part on a warranty transaction and it is defective then the second part needs authorization for excessive parts and other hours to diagnose and replace...
Forum - 06/14/2022
Maybe I have confused myself over time, but I think the only part that is limited to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage...
What Would You Do - 01/20 - 01/03/2020
... history is as follows.Visit 1: On September 13 the customer brought their vehicle to the service department with a steering wheel inoperative concern. The technician found no function the right-side controls and only cruise control function on the left...
Forum - 02/27/2020
Hi SarahCummins, Refer to P&P Article 1.2.1.7 regarding Swapping Components between Vehicles: Although swapping of parts can be very useful from a diagnostic perspective, swapped parts must never remain on the customer's vehicle. If it is determined...
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
Forum - 02/02/2021
... not discard or destroy the box containing the new passenger airbag inflator, it will be needed to return the used inflator. Refer to the instructions enclosed in the service kit box for return instructions." I'm going to put my hands on one tomorrow...
Forum - 06/17/2021
As usual Mary is spot on, failed part is the part you put on to "fix" it and all other parts and repair attempts are excessive parts and OLH. The story better bring a tear to your eye it should be so good and the time punches better make sense or you...
Electronic Exchange Program - 10/24/2017
... technician determines that an electronic exchange component will need replacement, they obtain the part number of that component using a scan tool or they can get the part number directly from the component upon removal. The parts department then orders...
Coolant and Recall 18138 - 06/25/2018
... HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44 cost/gallon. The coolant is premixed so one gallon will service 2 vehicles. The cost of a half-gallon...
Paint Repairs - 09/25/2018
... are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Service Policies and Procedures - 01/03/2020
The Service Policies and Procedures Manuals are now found within the Sales, Service, Parts Policy and Procedures App. When you access the app you will see a Sales button and a Service & Parts button. Click the Service & Parts button to go to the...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Choosing The Correct Labor Operation - 06/02/2015
... be applied to reflect how a failure occurred. In most situations there will be only one part that failed, and to claim reimbursement for the repair made, a labor operation is chosen that corresponds with that failed part. The warranty administrator,...
Sublet Repairs - 07/29/2015
... been done at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
The ESC will attempt to retrieve and return customer owned CDs, DVDs, or NAV discs that are stuck, jammed, or damaged in a return unit. In order to do so, the dealer must do the following: notify the ESC at time of order that the unit being sent contains...
Reject of the Month - 10/23/2015
... by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned with the error code 122. Typically the code...
GM Employee Discount for Service - 03/01/2016
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop or on an...
180-Day Transaction Submission Time Limit - 05/23/2016
... will not be paidTransactions that are returned as not meeting criteria for payment or that are partially paid must be resolved within the 180-day periodRepair authorization received from a GM representative does not waive the 180-day requirementTake...
Paint Warranty Claims - 04/08/2016
... is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Full Disclosure - 07/25/2017
... for more information on service agent requirements for calibration verification. Used parts are strictly prohibited when performing warranty and policy repairs, field actions, and any other services or repairs paid for by GM. In the unusual scenario...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Sublet Repairs - 01/23/2017
... have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
September 2014 Recall Update - 09/09/2014
... Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage covers involved vehicles for a period of 11 years...
July 2014 Recall Update - 07/01/2014
... Axle Right Half Shaft Fracture: The recall has been updated to include a revision for the service part inspection for part numbers 13334705, 13367771, 13335132 (auto transmission), and 13367770 (manual transmission). All solid axle shafts are good stock...
GM Maintenance Program Specifics - 01/10/2014
... Cadillac Premium Care Maintenance, requires that the maintenance services be performed only at participating Cadillac dealerships. The sentence in the Program Guide is actually underlined to emphasize the point. This requirement is being monitored closely....
May 2014 Recall Update - 05/09/2014
... (LPG) fuel tanks on these vehicles may not have been cleaned sufficiently to remove weld debris particles during the manufacturing process. Dealers are to clean the fuel tanks and the tank magnets, and replace the fuel pump. Vehicles involved include...
Hazard Flasher Operation - 05/09/2014
... flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has...
Reject of the Month - 02/27/2014
... only requests only allow up to a 0.2 hour allowance per transaction, as was the case with this particular transaction. The warranty administrator updated the administrative allowance and provided General Comments to support the administrative allowance...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... open recalls by investigating the vehicle history (IVH) on every vehicle that enters the service department for maintenance or repair. GM is required to furnish various state and federal government agencies with recall progress on a regular basis and...
2013 Camaro5 Fest - 09/04/2013
... that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the Camaro5 Fest catalog. Customers that purchased an applicable performance part or accessory as listed within the...
Right/Left & Front/Back Repairs - 08/30/2012
... there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account for the repair set...
Reject of the Month - 10/08/2012
... insufficient support and/or documentation for the repair. The transaction may have originated as a part incompatible issue or excessive parts or OLH, but ultimately required WSC involvement due to the request exceeding self-authorization limits.For example:...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Safety Recall 10243B - 10/13/2010
Second Row Safety Belt Interference When Seat Back Returned to the Upright Position: This bulletin has been updated to include an inspection procedure in the service procedure section. Some of the involved vehicles may have already had the second row...
Transportation Damage Transaction Tips - 05/12/2010
... It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied by the sublet company are reimbursed at dealer cost - the sublet amount cannot be marked up. Damage type code 30: Fluid Spillage, Exterior - handle...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 05/03/2018
In regards to batteries: The recent changes to the parts warranty terms, effective April 1, 2018, does not affect certain product lines, including batteries - both 12 volt and Advanced Propulsion, engine and transmission assemblies, sheet metal, accessories,...
Forum - 08/08/2017
Is this to submit GMPP? GMPP pays the list price on parts. My parts department doesn't differentiate warranty from gmpp so everything they bill to a job card is cost plus 40%. When we get paid, I credit the parts department for the difference. ...
CTS sedan window frame rear applique - 06/08/2017
... frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there are 4 parts removed to get this part off the...
Forum - 05/11/2017
The problem we're having is that we're getting claims from the techs and parts that it's taking sometimes 5 gallons of DEF. Which is causing the total of parts to be more than what we're allotted from GM. For example, the last one I did, Chevrolet,...
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID...
17019 and the Oil - 02/07/2017
... and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which...
Forum - 01/29/2018
dlaw645: Yes, that is true - GWM will allow entry of a causal part description vs the selection of a causal part. Although, it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting...
Wiring repair. Same failure less than 12 months. - 01/31/2018
Hi, I have never had this particular issue before and don't know the proper way to submit for payment. We did a wiring repair almost a year ago. The vehicle returned with the same issue and same failure. Same repair. There...
... Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage covers involved vehicles for a period of 11 years...
July 2014 Recall Update - 07/01/2014
... Axle Right Half Shaft Fracture: The recall has been updated to include a revision for the service part inspection for part numbers 13334705, 13367771, 13335132 (auto transmission), and 13367770 (manual transmission). All solid axle shafts are good stock...
GM Maintenance Program Specifics - 01/10/2014
... Cadillac Premium Care Maintenance, requires that the maintenance services be performed only at participating Cadillac dealerships. The sentence in the Program Guide is actually underlined to emphasize the point. This requirement is being monitored closely....
May 2014 Recall Update - 05/09/2014
... (LPG) fuel tanks on these vehicles may not have been cleaned sufficiently to remove weld debris particles during the manufacturing process. Dealers are to clean the fuel tanks and the tank magnets, and replace the fuel pump. Vehicles involved include...
Hazard Flasher Operation - 05/09/2014
... flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has...
Reject of the Month - 02/27/2014
... only requests only allow up to a 0.2 hour allowance per transaction, as was the case with this particular transaction. The warranty administrator updated the administrative allowance and provided General Comments to support the administrative allowance...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... open recalls by investigating the vehicle history (IVH) on every vehicle that enters the service department for maintenance or repair. GM is required to furnish various state and federal government agencies with recall progress on a regular basis and...
2013 Camaro5 Fest - 09/04/2013
... that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the Camaro5 Fest catalog. Customers that purchased an applicable performance part or accessory as listed within the...
Right/Left & Front/Back Repairs - 08/30/2012
... there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account for the repair set...
Reject of the Month - 10/08/2012
... insufficient support and/or documentation for the repair. The transaction may have originated as a part incompatible issue or excessive parts or OLH, but ultimately required WSC involvement due to the request exceeding self-authorization limits.For example:...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Safety Recall 10243B - 10/13/2010
Second Row Safety Belt Interference When Seat Back Returned to the Upright Position: This bulletin has been updated to include an inspection procedure in the service procedure section. Some of the involved vehicles may have already had the second row...
Transportation Damage Transaction Tips - 05/12/2010
... It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied by the sublet company are reimbursed at dealer cost - the sublet amount cannot be marked up. Damage type code 30: Fluid Spillage, Exterior - handle...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 05/03/2018
In regards to batteries: The recent changes to the parts warranty terms, effective April 1, 2018, does not affect certain product lines, including batteries - both 12 volt and Advanced Propulsion, engine and transmission assemblies, sheet metal, accessories,...
Forum - 08/08/2017
Is this to submit GMPP? GMPP pays the list price on parts. My parts department doesn't differentiate warranty from gmpp so everything they bill to a job card is cost plus 40%. When we get paid, I credit the parts department for the difference. ...
CTS sedan window frame rear applique - 06/08/2017
... frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there are 4 parts removed to get this part off the...
Forum - 05/11/2017
The problem we're having is that we're getting claims from the techs and parts that it's taking sometimes 5 gallons of DEF. Which is causing the total of parts to be more than what we're allotted from GM. For example, the last one I did, Chevrolet,...
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID...
17019 and the Oil - 02/07/2017
... and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which...
Forum - 01/29/2018
dlaw645: Yes, that is true - GWM will allow entry of a causal part description vs the selection of a causal part. Although, it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting...
Wiring repair. Same failure less than 12 months. - 01/31/2018
Hi, I have never had this particular issue before and don't know the proper way to submit for payment. We did a wiring repair almost a year ago. The vehicle returned with the same issue and same failure. Same repair. There...
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Forum - 09/05/2017
OUR PARTS DEPT PUTS IT IN PARTS, WITH 'EXPEDITE' AS THE PART NUMBER. THEY HAVE IT SETUP FOR NO MARK-UP ON THAT. THEN, I CAN CLEARLY SEE IT IS AN EXPEDITE CHARGE, EVEN ON THE CLAIM SIDE. I DELETE IT FROM PARTS AND ADD AS 'NIE; UNDER NET ITEMS. ALL MINE...
Forum - 10/04/2017
When/if the customer returns for a repair/replacement of a failure a transaction would be submitted, referencing the previous job card(s) with diagnosis.
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: TIRE CLAIM - 10/31/2012
I left the .3 off the claim probably should have applied for it though,mine was cusomer enthusiam not warranty, we didnt have to return the tire either...
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
WARRANTY CORE - 01/21/2010
WHEN RETURNING A CORE UNDER WARRANTY ON GLOBAL.WPC HAS REQUESTED THE ENGINE BACK.DO WE WAIT AND SEE THE CREDIT MEMO FOR PAYMENT BEFORE WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE...
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
I just submit my 1st lifetime guarantee claim and it got rejected stating "not a goodwrench service plus part number". However, after reviewing P&P, it states the part that was installed as LG should have been flagged, and in this case it was. Where...
Re: What is the correct procedure? - 06/23/2008
... jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part number on each line....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Many, many moons ago when I was in the parts department, we used to charge out the entire part number on one of the first ro's under the bulletin, that way the dealership gets paid for the part. Or the parts department could re cost the part for individual...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
... their stall I don't bother getting any charged out if it's a small amount. Otherwise, I will have parts charge out partial amounts depending on how much the tech used. This is a sore point with them--they want to charge out the whole amount, so I usually...
Re: Oil leak diagnosis - 03/25/2009
... for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: What is the correct procedure? - 02/10/2009
IT IS MY UNDERSTANDING THAT YOU CAN PUT BOTH PARTS ON THE SAME RO IF ONE IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY...
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: CROSS-LINE WARRANTY - 09/18/2008
On the Renolds & Renolds system you have to put the claim in manually, make sure you put no in the gm veh indicator, otherwise will return vin not found.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
Felicia.... On a couple of occasions, We had a repair (by bulletin) and it rejected - I verified all my parts to the bulletin & checked my labor to the bulletin -- I had charged the exact labor as stated, but my problem was there had been a parts price...
Re: Tire Claim - 07/25/2008
... claim to you avm under the alignment labor op with tires labor in the olh field and tires in the parts field. Your AVM should be able to approve this. Always use the primary failure for the labor op this is the only way engineering can gather corr...
Re: WPC CREDITS - 11/17/2008
[quote] GMNL01078: Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts. [/quote] You...
Re: Replaced starter - 02/26/2009
[quote] Ken: THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking....
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
Tire Pre-Authorization - 07/20/2022
... correction description Labor Operation, Labor Time , Supplemental and/or OLH Time, if applicable Parts Total, Part Numbers, Net Item(s) and net item totals And finally, Comments Next, click on the Tire Authorization tab and complete the required fields. Choose...
Maintenance Programs - 04/11/2024
... should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed at a participating...
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Forum - 09/05/2017
OUR PARTS DEPT PUTS IT IN PARTS, WITH 'EXPEDITE' AS THE PART NUMBER. THEY HAVE IT SETUP FOR NO MARK-UP ON THAT. THEN, I CAN CLEARLY SEE IT IS AN EXPEDITE CHARGE, EVEN ON THE CLAIM SIDE. I DELETE IT FROM PARTS AND ADD AS 'NIE; UNDER NET ITEMS. ALL MINE...
Forum - 10/04/2017
When/if the customer returns for a repair/replacement of a failure a transaction would be submitted, referencing the previous job card(s) with diagnosis.
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: TIRE CLAIM - 10/31/2012
I left the .3 off the claim probably should have applied for it though,mine was cusomer enthusiam not warranty, we didnt have to return the tire either...
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
WARRANTY CORE - 01/21/2010
WHEN RETURNING A CORE UNDER WARRANTY ON GLOBAL.WPC HAS REQUESTED THE ENGINE BACK.DO WE WAIT AND SEE THE CREDIT MEMO FOR PAYMENT BEFORE WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE...
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
I just submit my 1st lifetime guarantee claim and it got rejected stating "not a goodwrench service plus part number". However, after reviewing P&P, it states the part that was installed as LG should have been flagged, and in this case it was. Where...
Re: What is the correct procedure? - 06/23/2008
... jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part number on each line....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Many, many moons ago when I was in the parts department, we used to charge out the entire part number on one of the first ro's under the bulletin, that way the dealership gets paid for the part. Or the parts department could re cost the part for individual...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
... their stall I don't bother getting any charged out if it's a small amount. Otherwise, I will have parts charge out partial amounts depending on how much the tech used. This is a sore point with them--they want to charge out the whole amount, so I usually...
Re: Oil leak diagnosis - 03/25/2009
... for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: What is the correct procedure? - 02/10/2009
IT IS MY UNDERSTANDING THAT YOU CAN PUT BOTH PARTS ON THE SAME RO IF ONE IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY...
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: CROSS-LINE WARRANTY - 09/18/2008
On the Renolds & Renolds system you have to put the claim in manually, make sure you put no in the gm veh indicator, otherwise will return vin not found.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
Felicia.... On a couple of occasions, We had a repair (by bulletin) and it rejected - I verified all my parts to the bulletin & checked my labor to the bulletin -- I had charged the exact labor as stated, but my problem was there had been a parts price...
Re: Tire Claim - 07/25/2008
... claim to you avm under the alignment labor op with tires labor in the olh field and tires in the parts field. Your AVM should be able to approve this. Always use the primary failure for the labor op this is the only way engineering can gather corr...
Re: WPC CREDITS - 11/17/2008
[quote] GMNL01078: Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts. [/quote] You...
Re: Replaced starter - 02/26/2009
[quote] Ken: THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking....
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
Tire Pre-Authorization - 07/20/2022
... correction description Labor Operation, Labor Time , Supplemental and/or OLH Time, if applicable Parts Total, Part Numbers, Net Item(s) and net item totals And finally, Comments Next, click on the Tire Authorization tab and complete the required fields. Choose...
Maintenance Programs - 04/11/2024
... should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed at a participating...
Forum - 09/19/2007
[quote] Kristen: Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin...
What Would You Do - 05/16 - 04/28/2016
... step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking into account that the customer has...
Forum - 10/24/2017
Please refer to Service P&P Article 3.2.13 (particularly the first three paragraphs). While the PET must be completed with a Policy Decision - management is responsible and accountable for the management of warranty expense. The PET should provide...
Giant Claim- Need help! - 10/03/2017
... much its been here for awhile and GM engineering has had our tech putting an endless amount of parts on this truck ranging from a torque converter, a transmission and then we had to part warranty some parts from the transmission that were bad,...
Forum - 04/10/2019
... over the counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Process Review: Recall 10038 - 12/24/2010
... processed without issue here are a few tips that may help:Make sure you include any required parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design"...
Warranty Awareness - 03/10/2011
Everyone plays a part in warranty revenue - We all know that warranty can be complicated and frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the...
Z Labour Operations - 09/19/2011
... type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim GM parts and labour time of 0.3.Z2263 Tire rotation. Labour time varies by model.Z2264 Passenger compartment air filter replacement. Claim GM part and...
Closest to Labor Op Use - 08/09/2011
... and reinstallation of the unit. Things may become tricky with repairs that have parts involved. In these cases the labour operation must not only closely match the repair performed but must also allow for the parts replaced. If the...
Recall Completion - 06/30/2011
A $2,800 lifter repair required routing for review due to excessive parts and other labour time. The dealership entered a thorough description in the comments field supporting the need for the parts as well as additional labour hours. The hard copy of...
LLPW replaces LSG - 12/18/2012
The Limited Lifetime Service Guarantee will be discontinued on December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements...
Policy Repairs and Mandatory Minimums - 11/05/2012
... that period of time, DMA approval was required. Also, GM began to actively encourage customer participation but didn't specify how much the customer should be paying towards the repair. Bulletin 11-00-89-005B was recently updated and there are now specific...
January 2013 Recall Update - 01/24/2013
... Failure: GM began issuing customer notification letters for this recall in December even though parts needed to repair these vehicles are currently not available. Customers were informed of the safety defect and advised that when parts are available,...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... to the job card whenever it can't be verified how many owners the vehicle has had.Since a big part of the policy equation is loyalty, it doesn't make a lot of sense to spend policy dollars on second, third, and even fourth owners. However, if the purchase...
May 2016 Recall Update - 04/28/2016
... bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra...
Service Update Bulletin - 07/28/2016
... 15304, for example, is a field action with a defined expiration, Expires with Base Warranty. This particular SUB applies to certain 2014-2015 Chevrolet Silverado, GMC Sierra; 2015 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Canyon,...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Battery Policy Still In Effect - 10/26/2016
... requirement. The requirement, that is no longer a policy, was the recording of the battery part number and date code of the failed battery in the Cause Description field of the battery replacement transaction.Policy and Procedures, as well as,...
March 2016 Recall Update - 03/01/2016
... Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety Recall 07035B: Engine Compartment Fire: Certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged Engine are involved in the recall. The...
Properly Documenting a Policy Repair - 02/02/2016
... warranty administrators, or other non-supervisory hourly personnel cannot be considered as part of the team. Policy repair decisions are to be made on a case-by-case basis, and a crucial part of documenting approval is the service manager's explanation...
February 2016 Recall Update - 02/02/2016
... Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service procedure sections. The bulletin covers the replacement of the fuel tank on involved vehicles for a period of 15 years or 150,000...
Policy Decision - 10/02/2015
... to replace the four wheels on her vehicle due to corrosion. After determining the amount of participation through the policy calculator, the customer was responsible for approximately $400 of the $1,500 repair. To decrease the customer's expense,...
Reject of the Month - 12/19/2014
... posted a claim reject question on the warranty forum. The member submitted a transaction for a part warranty transmission replacement. The original transmission was handled as a customer pay transaction by another dealership. The original transmission...
Reject of the Month - June 2019 - 05/29/2019
A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year. Since the pads were purchased prior to April 1, 2018,...
[quote] Kristen: Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin...
What Would You Do - 05/16 - 04/28/2016
... step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking into account that the customer has...
Forum - 10/24/2017
Please refer to Service P&P Article 3.2.13 (particularly the first three paragraphs). While the PET must be completed with a Policy Decision - management is responsible and accountable for the management of warranty expense. The PET should provide...
Giant Claim- Need help! - 10/03/2017
... much its been here for awhile and GM engineering has had our tech putting an endless amount of parts on this truck ranging from a torque converter, a transmission and then we had to part warranty some parts from the transmission that were bad,...
Forum - 04/10/2019
... over the counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Process Review: Recall 10038 - 12/24/2010
... processed without issue here are a few tips that may help:Make sure you include any required parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design"...
Warranty Awareness - 03/10/2011
Everyone plays a part in warranty revenue - We all know that warranty can be complicated and frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the...
Z Labour Operations - 09/19/2011
... type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim GM parts and labour time of 0.3.Z2263 Tire rotation. Labour time varies by model.Z2264 Passenger compartment air filter replacement. Claim GM part and...
Closest to Labor Op Use - 08/09/2011
... and reinstallation of the unit. Things may become tricky with repairs that have parts involved. In these cases the labour operation must not only closely match the repair performed but must also allow for the parts replaced. If the...
Recall Completion - 06/30/2011
A $2,800 lifter repair required routing for review due to excessive parts and other labour time. The dealership entered a thorough description in the comments field supporting the need for the parts as well as additional labour hours. The hard copy of...
LLPW replaces LSG - 12/18/2012
The Limited Lifetime Service Guarantee will be discontinued on December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements...
Policy Repairs and Mandatory Minimums - 11/05/2012
... that period of time, DMA approval was required. Also, GM began to actively encourage customer participation but didn't specify how much the customer should be paying towards the repair. Bulletin 11-00-89-005B was recently updated and there are now specific...
January 2013 Recall Update - 01/24/2013
... Failure: GM began issuing customer notification letters for this recall in December even though parts needed to repair these vehicles are currently not available. Customers were informed of the safety defect and advised that when parts are available,...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... to the job card whenever it can't be verified how many owners the vehicle has had.Since a big part of the policy equation is loyalty, it doesn't make a lot of sense to spend policy dollars on second, third, and even fourth owners. However, if the purchase...
May 2016 Recall Update - 04/28/2016
... bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra...
Service Update Bulletin - 07/28/2016
... 15304, for example, is a field action with a defined expiration, Expires with Base Warranty. This particular SUB applies to certain 2014-2015 Chevrolet Silverado, GMC Sierra; 2015 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Canyon,...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Battery Policy Still In Effect - 10/26/2016
... requirement. The requirement, that is no longer a policy, was the recording of the battery part number and date code of the failed battery in the Cause Description field of the battery replacement transaction.Policy and Procedures, as well as,...
March 2016 Recall Update - 03/01/2016
... Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety Recall 07035B: Engine Compartment Fire: Certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged Engine are involved in the recall. The...
Properly Documenting a Policy Repair - 02/02/2016
... warranty administrators, or other non-supervisory hourly personnel cannot be considered as part of the team. Policy repair decisions are to be made on a case-by-case basis, and a crucial part of documenting approval is the service manager's explanation...
February 2016 Recall Update - 02/02/2016
... Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service procedure sections. The bulletin covers the replacement of the fuel tank on involved vehicles for a period of 15 years or 150,000...
Policy Decision - 10/02/2015
... to replace the four wheels on her vehicle due to corrosion. After determining the amount of participation through the policy calculator, the customer was responsible for approximately $400 of the $1,500 repair. To decrease the customer's expense,...
Reject of the Month - 12/19/2014
... posted a claim reject question on the warranty forum. The member submitted a transaction for a part warranty transmission replacement. The original transmission was handled as a customer pay transaction by another dealership. The original transmission...
Reject of the Month - June 2019 - 05/29/2019
A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year. Since the pads were purchased prior to April 1, 2018,...
Paint Blend Time - 10/23/2019
... costs and it is well documented, approval is possible. Most paint claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint...
Consequential Damage Repairs - 11/29/2018
Consequential damage claims, where one part fails and causes the failure of other parts, are often claimed incorrectly due to technicians, service advisors, and warranty administrators being unaware of how they should be submitted. The correct way...
2017: Year in Review - 11/21/2017
... prior to work being performed but now can be made prior to transaction submission. Use of a non-GM part for any repair covered by GM was an addition to the matrix this year as well. If a non-GM part is being considered, DMA/DMC pre-approval is required....
Maintenance Plans - 09/27/2017
... Customers should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 05/27/2020
If using any browser, other than Internet Explorer, you won't be able to add parts and usually have to copy/paste any comments (as there are 2 comment boxes that pop up). If you should get a VSSM Security Portal warning, using IE, close window and start...
Forum - 01/02/2020
I check for returns daily and if I have one, I turn it over to the parts department.
Forum - 10/16/2019
You lost me somewhere in the middle. I get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to...
Forum - 08/31/2021
Returned for credit. I have had this happen several times. If it is visibly damaged in container, my Parts Manager applies for credit and orders a replacement
Forum - 06/17/2022
I was told that if it was paid by warranty and it failed the part was covered for the balance of the warranty or for 12 months from time of install. So if the warranty expires the part would still be covered from 12 months/unlimited but not for the 24/unlimited....
Forum - 02/07/2023
Yeah I have to agree with arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available...
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Job Card Write-Up and Final Closeout - 05/25/2022
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the vehicle...
Warranty Completion Date - 06/20/2022
... step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever for a customer to qualify for a repurchase/buyback in situations...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts billed out on the job card. If OLH is required for diagnosis, it must be clocked prior to billing of parts as well. If your dealership has made the...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Transportation Claims and Related Damage - 09/26/2022
When it comes to a warranty transaction, if the causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under...
Core Exchange - 10/28/2022
The core exchange on part number 24043722, auto transmission assembly, has increased from $1,500 to $3,000 effective on October 1, 2022. The increase has been put in place to ensure that the core is returned to GMCCA to support the transmission reman...
Approved PDI Fluid Adds - 10/28/2022
... fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable provisions in the Sales and...
Reject of the Month - November 2021 - 10/26/2021
... Replace left side lifters. Test drove, no noise and no misfires present. Numerous parts were charged out on the job card including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Reject of the Month - April 2024 - 03/23/2024
... (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
... costs and it is well documented, approval is possible. Most paint claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint...
Consequential Damage Repairs - 11/29/2018
Consequential damage claims, where one part fails and causes the failure of other parts, are often claimed incorrectly due to technicians, service advisors, and warranty administrators being unaware of how they should be submitted. The correct way...
2017: Year in Review - 11/21/2017
... prior to work being performed but now can be made prior to transaction submission. Use of a non-GM part for any repair covered by GM was an addition to the matrix this year as well. If a non-GM part is being considered, DMA/DMC pre-approval is required....
Maintenance Plans - 09/27/2017
... Customers should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 05/27/2020
If using any browser, other than Internet Explorer, you won't be able to add parts and usually have to copy/paste any comments (as there are 2 comment boxes that pop up). If you should get a VSSM Security Portal warning, using IE, close window and start...
Forum - 01/02/2020
I check for returns daily and if I have one, I turn it over to the parts department.
Forum - 10/16/2019
You lost me somewhere in the middle. I get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to...
Forum - 08/31/2021
Returned for credit. I have had this happen several times. If it is visibly damaged in container, my Parts Manager applies for credit and orders a replacement
Forum - 06/17/2022
I was told that if it was paid by warranty and it failed the part was covered for the balance of the warranty or for 12 months from time of install. So if the warranty expires the part would still be covered from 12 months/unlimited but not for the 24/unlimited....
Forum - 02/07/2023
Yeah I have to agree with arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available...
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Job Card Write-Up and Final Closeout - 05/25/2022
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the vehicle...
Warranty Completion Date - 06/20/2022
... step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever for a customer to qualify for a repurchase/buyback in situations...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts billed out on the job card. If OLH is required for diagnosis, it must be clocked prior to billing of parts as well. If your dealership has made the...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Transportation Claims and Related Damage - 09/26/2022
When it comes to a warranty transaction, if the causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under...
Core Exchange - 10/28/2022
The core exchange on part number 24043722, auto transmission assembly, has increased from $1,500 to $3,000 effective on October 1, 2022. The increase has been put in place to ensure that the core is returned to GMCCA to support the transmission reman...
Approved PDI Fluid Adds - 10/28/2022
... fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable provisions in the Sales and...
Reject of the Month - November 2021 - 10/26/2021
... Replace left side lifters. Test drove, no noise and no misfires present. Numerous parts were charged out on the job card including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Reject of the Month - April 2024 - 03/23/2024
... (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
What can you learn from a warranty transaction? - 01/04/2022
... the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense...
Bulletin Updates - 04/29/2021
... and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well as details supporting the proper identification...
Anatomy of a Reject - 08/25/2020
... flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that...
Rental Vehicle Damage - 12/29/2020
... damage. Determine if a Police Report was filed. Be sure to collect the name of the police department, officer’s name, and Police Report number so you can obtain a copy of the report for your records. Finalize the VUA by adding...
Tire Replacement - 11/21/2017
... with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire PRA has been approved, submit the transaction with the appropriate labor operation for the tire(s)...
May 2018 Recall Update - 04/23/2018
... The correction statement within the bulletin has been updated to add additional detail to the parts section and to provide a caution statement in the service procedure. Dealers are to only replace the Passenger Presence Module if it is non-functional....
Looking Up Labor Operations - 02/27/2020
... should not be claimed. While finding a labor operation isn’t overly complicated for the most part, there are repair circumstances that have specific requirements when it comes to labor operation selection and those requirements are not always conveyed...
Reducing Comebacks - 11/29/2016
... are found in GlobalConnect in Service Forms. Another tool in preventing a comeback is Parts Expediting - a program that reimburses dealers when a part is needed, but not in stock, and it is purchased at another local dealership or “express...
May 2013 Recall Update - 05/14/2013
... windows may overheat and possibly cause a fire. The recall has been updated to announce a part restriction on part number 19205538, front side door lock actuator circuit board. A TAC case must be established prior to release of the part. Upcoming...
Making an Effective Policy Decision - 08/09/2012
... in doing just that; not just service employees. Because those employees are not always service department based (the department that typically receives empowerment focused documents), they may not be in the loop, so to speak, on the most effective use...
Reject of the Month - 04/13/2012
... store's DSP. The transaction rejected for several reasons, including excessive net and excessive parts. On the second submission the warranty administrator processed the transaction in GWM with no part pricing to allow the system to calculate pricing,...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered during my tenure in this space.We presented suggestions...
Re: What Would You Do? 01/08 - 02/22/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
What Would You Do? 01/08 - 02/07/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
Re: LEAK TESTING - 02/21/2008
THE PART # SHOULD NOT BE USED FOR DYE IT SHOULD GO IN AS A NET ITEM WHEN USING J9995 IT IS NOT A FAILURE OF THE DYE, THE DYE WAS JUST USED TO VERIFY A LEAK. THE PART NUMBER FIELD IS FOR FAILED PARTS.
Re: NAVIGATION DISC - 03/03/2008
MAKE SURE PARTS MARK UP IS NO MORE THE 40%
SATURN-GMPP GENERATOR REPLACE - 04/23/2008
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
Lifetime warranty parts must be purchased by the customer to be covered.
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Forum - 09/19/2007
Hey, thanks a bunch! Do you have the parts department punch in the part number, or do you claim the $4.75 in Net?
The Policy Evaluation Tool - 06/13/2023
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Tire Coverage - 07/21/2022
... truly defective otherwise, they will be charged back. You must work with the technician and the parts department to obtain all of the necessary tire specifications including the exact brand, size, load rating, speed rating and TPC number of the tire...
Re: administrative allowances - 01/04/2008
I keep the .2 for Service and the 20.00 goes to parts. (Per our Parts Manager!)
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
... the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense...
Bulletin Updates - 04/29/2021
... and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well as details supporting the proper identification...
Anatomy of a Reject - 08/25/2020
... flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that...
Rental Vehicle Damage - 12/29/2020
... damage. Determine if a Police Report was filed. Be sure to collect the name of the police department, officer’s name, and Police Report number so you can obtain a copy of the report for your records. Finalize the VUA by adding...
Tire Replacement - 11/21/2017
... with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire PRA has been approved, submit the transaction with the appropriate labor operation for the tire(s)...
May 2018 Recall Update - 04/23/2018
... The correction statement within the bulletin has been updated to add additional detail to the parts section and to provide a caution statement in the service procedure. Dealers are to only replace the Passenger Presence Module if it is non-functional....
Looking Up Labor Operations - 02/27/2020
... should not be claimed. While finding a labor operation isn’t overly complicated for the most part, there are repair circumstances that have specific requirements when it comes to labor operation selection and those requirements are not always conveyed...
Reducing Comebacks - 11/29/2016
... are found in GlobalConnect in Service Forms. Another tool in preventing a comeback is Parts Expediting - a program that reimburses dealers when a part is needed, but not in stock, and it is purchased at another local dealership or “express...
May 2013 Recall Update - 05/14/2013
... windows may overheat and possibly cause a fire. The recall has been updated to announce a part restriction on part number 19205538, front side door lock actuator circuit board. A TAC case must be established prior to release of the part. Upcoming...
Making an Effective Policy Decision - 08/09/2012
... in doing just that; not just service employees. Because those employees are not always service department based (the department that typically receives empowerment focused documents), they may not be in the loop, so to speak, on the most effective use...
Reject of the Month - 04/13/2012
... store's DSP. The transaction rejected for several reasons, including excessive net and excessive parts. On the second submission the warranty administrator processed the transaction in GWM with no part pricing to allow the system to calculate pricing,...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered during my tenure in this space.We presented suggestions...
Re: What Would You Do? 01/08 - 02/22/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
What Would You Do? 01/08 - 02/07/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
Re: LEAK TESTING - 02/21/2008
THE PART # SHOULD NOT BE USED FOR DYE IT SHOULD GO IN AS A NET ITEM WHEN USING J9995 IT IS NOT A FAILURE OF THE DYE, THE DYE WAS JUST USED TO VERIFY A LEAK. THE PART NUMBER FIELD IS FOR FAILED PARTS.
Re: NAVIGATION DISC - 03/03/2008
MAKE SURE PARTS MARK UP IS NO MORE THE 40%
SATURN-GMPP GENERATOR REPLACE - 04/23/2008
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
Lifetime warranty parts must be purchased by the customer to be covered.
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Forum - 09/19/2007
Hey, thanks a bunch! Do you have the parts department punch in the part number, or do you claim the $4.75 in Net?
The Policy Evaluation Tool - 06/13/2023
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Tire Coverage - 07/21/2022
... truly defective otherwise, they will be charged back. You must work with the technician and the parts department to obtain all of the necessary tire specifications including the exact brand, size, load rating, speed rating and TPC number of the tire...
Re: administrative allowances - 01/04/2008
I keep the .2 for Service and the 20.00 goes to parts. (Per our Parts Manager!)
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through...
Re: Cylinder head gasket replacement - 03/26/2009
I run into that a lot on cylinder head/ gasket replacement. I think they've set the parts ceiling too low. Nearly every one we do rejects for parts excessive and has to be H-routed. I have checked with the Serv. Mgr on these and he does not see any...
Re: I am stumped again..... - 04/30/2009
Don't forget your "EP" authorizations for olh and parts excessive if you need them. : }
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: cross line saturns - 05/15/2009
Also you sould be able to just h route it and not put the parts in net, your AVM should be able to override the reject for parts.
Same RO, 2 (or more) repair attempts - 03/04/2009
... did not fix the concern) and they will assign it to a different tech who ends up replacing a part. What is the correct procedure on these? My thoughts are that these ROs should be closed IMMEDIATELY after the vehicle leaves. Then another RO should...
Re: TRANS REPLACEMENT - 03/03/2009
Just noticed the mileage--was this a part warranty replacement, goodwill ??
Re: SATURN PT#15859578-BLOCK - 03/10/2009
I PULLED UP THRU EPIC "STATES - NOT AN ACTIVE PART" BUT CHECKED THE INVOICE (WE PURCHASED PART FROM A SATURN DEALER & THE PT# LISTED IS 15859578)
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: Help!! - 12/31/2008
... Tire Pressure Monitoring Sensors are returned through the GM Warranty System with the complaint of an air leak. General Motors TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor...
Replaced starter - 02/24/2009
We replaced a started on a 2008 GMC Sierra at 3291 miles. The truck came back for a parts warranty, and we had to replace it AGAIN at 5967 miles. I submitted it thru warranty as a parts warranty, but it came back as "Claim type invalid for the repair"....
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
Use a Code "P" for the excessive parts, should cover the excessive sublet as well.
Re: RADIO B CLAIM - 10/28/2008
... for repaired radios (and then later repaired themselves), they are considered remanufactured parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS ...
Re: COMBACK ON - 07/25/2008
Partial time the ignition cylinder for keys.
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Question? Can you claim towing on a parts warranty repair? 12/12 - 11/25/2009
Can you claim towing on a parts warranty repair and if so how much is max?
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
No tows on parts warranty
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
Actually, you can claim towing on parts warranty if it is a dealer installed part within 12/12. See P&P article 1.2.4.6 - Towing Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories...
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
... the GMPP Administration Guide) Enter the labor hours in the regular hours field and non-GM parts and tax in the Net Item field. Do not enter part count, failed part number or total parts allowance. (from the GMPP Claim Processing Quick Reference Gu...
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through...
Re: Cylinder head gasket replacement - 03/26/2009
I run into that a lot on cylinder head/ gasket replacement. I think they've set the parts ceiling too low. Nearly every one we do rejects for parts excessive and has to be H-routed. I have checked with the Serv. Mgr on these and he does not see any...
Re: I am stumped again..... - 04/30/2009
Don't forget your "EP" authorizations for olh and parts excessive if you need them. : }
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: cross line saturns - 05/15/2009
Also you sould be able to just h route it and not put the parts in net, your AVM should be able to override the reject for parts.
Same RO, 2 (or more) repair attempts - 03/04/2009
... did not fix the concern) and they will assign it to a different tech who ends up replacing a part. What is the correct procedure on these? My thoughts are that these ROs should be closed IMMEDIATELY after the vehicle leaves. Then another RO should...
Re: TRANS REPLACEMENT - 03/03/2009
Just noticed the mileage--was this a part warranty replacement, goodwill ??
Re: SATURN PT#15859578-BLOCK - 03/10/2009
I PULLED UP THRU EPIC "STATES - NOT AN ACTIVE PART" BUT CHECKED THE INVOICE (WE PURCHASED PART FROM A SATURN DEALER & THE PT# LISTED IS 15859578)
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: Help!! - 12/31/2008
... Tire Pressure Monitoring Sensors are returned through the GM Warranty System with the complaint of an air leak. General Motors TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor...
Replaced starter - 02/24/2009
We replaced a started on a 2008 GMC Sierra at 3291 miles. The truck came back for a parts warranty, and we had to replace it AGAIN at 5967 miles. I submitted it thru warranty as a parts warranty, but it came back as "Claim type invalid for the repair"....
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
Use a Code "P" for the excessive parts, should cover the excessive sublet as well.
Re: RADIO B CLAIM - 10/28/2008
... for repaired radios (and then later repaired themselves), they are considered remanufactured parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS ...
Re: COMBACK ON - 07/25/2008
Partial time the ignition cylinder for keys.
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Question? Can you claim towing on a parts warranty repair? 12/12 - 11/25/2009
Can you claim towing on a parts warranty repair and if so how much is max?
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
No tows on parts warranty
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
Actually, you can claim towing on parts warranty if it is a dealer installed part within 12/12. See P&P article 1.2.4.6 - Towing Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories...
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
... the GMPP Administration Guide) Enter the labor hours in the regular hours field and non-GM parts and tax in the Net Item field. Do not enter part count, failed part number or total parts allowance. (from the GMPP Claim Processing Quick Reference Gu...
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission. ...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
TRANSAXLE WARRANTY - 06/16/2009
We replaced a transaxle part number 19184051 on 5-8-9 in a 2003 Vibe(5y2sl62833z460954) and there is some controvesy as to the warranty. In P&P is seems to state that manual transmissions are covered 12/12. and On a part reference sheet I got from the...
Re: TRANSAXLE WARRANTY - 06/16/2009
I'D BE GOING TO WITH THE PARTS DEPT.
Re: 08 Hummer H3 - 07/15/2009
When I have trouble, I go to the parts department and ask them to use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where...
Re: SERVICE OFFER CERTIFICATES - 04/13/2010
YOU CAN ALSO REFER TO: PARTS/PROGRAM AND PROMOTIONS/G_0000041021 IN GLOBAL CONNECT
LIfetime Warranty - 05/11/2010
Does anyone know if there is a change made in how to claim lifetime parts?
HELP!!! - 10/27/2010
... A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER IS 23010610..PART GROUP IS 4.282....THANKS IN ADVANCE...
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: Emission Warranty - 11/16/2010
I HAVE TO AGREE ITS NOT A COVERED PART.
Re: Emission Warranty - 11/16/2010
all part of the plan to keep us guessing!
Re: srta trans warranty - 11/17/2010
i thought the flush code comes from the failed part too..
Re: srta trans warranty - 09/17/2010
i would say PART ONLY ....
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: What constitutes tampering? - 01/04/2011
Found this in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration...
Re: IGNITION LOCK CYLINDERS - 08/10/2011
At our dealership our parts person does the coding
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Forum - 04/10/2019
In this case, the transmission was sold over-the-counter and consumer repaired, therefore parts only.
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission. ...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
TRANSAXLE WARRANTY - 06/16/2009
We replaced a transaxle part number 19184051 on 5-8-9 in a 2003 Vibe(5y2sl62833z460954) and there is some controvesy as to the warranty. In P&P is seems to state that manual transmissions are covered 12/12. and On a part reference sheet I got from the...
Re: TRANSAXLE WARRANTY - 06/16/2009
I'D BE GOING TO WITH THE PARTS DEPT.
Re: 08 Hummer H3 - 07/15/2009
When I have trouble, I go to the parts department and ask them to use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where...
Re: SERVICE OFFER CERTIFICATES - 04/13/2010
YOU CAN ALSO REFER TO: PARTS/PROGRAM AND PROMOTIONS/G_0000041021 IN GLOBAL CONNECT
LIfetime Warranty - 05/11/2010
Does anyone know if there is a change made in how to claim lifetime parts?
HELP!!! - 10/27/2010
... A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER IS 23010610..PART GROUP IS 4.282....THANKS IN ADVANCE...
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: Emission Warranty - 11/16/2010
I HAVE TO AGREE ITS NOT A COVERED PART.
Re: Emission Warranty - 11/16/2010
all part of the plan to keep us guessing!
Re: srta trans warranty - 11/17/2010
i thought the flush code comes from the failed part too..
Re: srta trans warranty - 09/17/2010
i would say PART ONLY ....
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: What constitutes tampering? - 01/04/2011
Found this in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration...
Re: IGNITION LOCK CYLINDERS - 08/10/2011
At our dealership our parts person does the coding
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Forum - 04/10/2019
In this case, the transmission was sold over-the-counter and consumer repaired, therefore parts only.
ZPTC or ZPTI - 04/04/2019
Hey,We have a warranty transmission replacement. Transmission was purchased from us by a parts store (3/8/2017). I'm guessing our customer purchased the transmission from them. Customer installed. I'm thinking this should be a...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Forum - 04/02/2019
Is your parts department marking the parts at your standard warranty mark-up? We went back and forth, for some time, until the parts manager fixed the warranty oil & filters, under warranty, to a lower mark-up. Now, when I have a 'repair' that requires...
Forum - 06/19/2019
... are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time to replace the catalytic converter....
Forum - 04/29/2019
... I don't remember having so much difficulty with claim types. I thought that for part warranties the transaction type was based on the original purchase. If it was originally purchased over the counter, it would be an over the...
Forum - 04/24/2019
I'm talking about Part warranties.
Forum - 03/12/2019
HI Kristen, yes that is the section she stated also and the bulletin plus the parts P&P manual section but she absolutley refuses to believe this is for a PARTS warranty as well and will not pay for the charges due to it being a Transmission parts...
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may...
Up Assembly Claim Help - 11/23/2018
Hi,We had a vehicle that needed a carrier bearing. The part was on back order. We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. ...
Transportation Claim - 11/19/2018
... to sublet it out to a body shop since we don't have one. My question is if there are any parts that need to be replaced during the repair the body shop gets those from our parts department and bills them out on his sublet bill. I am wondering if...
Forum - 11/28/2018
I get two invoices from parts, the one where they replaced the part and the original purchase. They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and...
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
What Would You Do - 06/18 - 05/22/2018
... filled the radiator surge tank with 1.6L of coolant to fill the lower surge tank chamber.The parts department charged one gallon of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the...
Forum - 04/25/2018
Effective for parts purchased on/after April 1, 2018.
CPO POWERTRAIN COVERAGE - 09/10/2018
... only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered part? Or must it have originally been a powertrain covered part in order to replace it under CPO Power...
Forum - 08/21/2018
I agree what KTurner said. That paragraph at the end of the Bulk Parts article is very helpful for the 1234yf. You can also just type in Bulk Parts in the search box in GlobalConnect and it will bring it up. You can go in and look up the part price...
Forum - 10/09/2018
Since this was an over-the counter sale it would have been parts only, no labor.
Forum - 10/22/2018
Parts must figure the difference between the recovered and charged amount shown on the printout.
Forum - 10/25/2018
jmeredith1099: does your dealership participate in the CTP Program? Dealers that participate maintain a service loaner/rental fleet with Chevrolet, Buick, and GMC vehicles. The program enables the dealer to make the decision for a same day service loaner....
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Forum - 06/20/2018
Refer to the Service Replacement Parts and Accessories Warranty Quick Reference Chart available within the Resources tab above and also in the Parts Policies & Procedures Manual Article 1.1: Parts replaced under new vehicle warranty will be covered...
Hey,We have a warranty transmission replacement. Transmission was purchased from us by a parts store (3/8/2017). I'm guessing our customer purchased the transmission from them. Customer installed. I'm thinking this should be a...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Forum - 04/02/2019
Is your parts department marking the parts at your standard warranty mark-up? We went back and forth, for some time, until the parts manager fixed the warranty oil & filters, under warranty, to a lower mark-up. Now, when I have a 'repair' that requires...
Forum - 06/19/2019
... are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time to replace the catalytic converter....
Forum - 04/29/2019
... I don't remember having so much difficulty with claim types. I thought that for part warranties the transaction type was based on the original purchase. If it was originally purchased over the counter, it would be an over the...
Forum - 04/24/2019
I'm talking about Part warranties.
Forum - 03/12/2019
HI Kristen, yes that is the section she stated also and the bulletin plus the parts P&P manual section but she absolutley refuses to believe this is for a PARTS warranty as well and will not pay for the charges due to it being a Transmission parts...
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may...
Up Assembly Claim Help - 11/23/2018
Hi,We had a vehicle that needed a carrier bearing. The part was on back order. We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. ...
Transportation Claim - 11/19/2018
... to sublet it out to a body shop since we don't have one. My question is if there are any parts that need to be replaced during the repair the body shop gets those from our parts department and bills them out on his sublet bill. I am wondering if...
Forum - 11/28/2018
I get two invoices from parts, the one where they replaced the part and the original purchase. They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and...
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
What Would You Do - 06/18 - 05/22/2018
... filled the radiator surge tank with 1.6L of coolant to fill the lower surge tank chamber.The parts department charged one gallon of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the...
Forum - 04/25/2018
Effective for parts purchased on/after April 1, 2018.
CPO POWERTRAIN COVERAGE - 09/10/2018
... only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered part? Or must it have originally been a powertrain covered part in order to replace it under CPO Power...
Forum - 08/21/2018
I agree what KTurner said. That paragraph at the end of the Bulk Parts article is very helpful for the 1234yf. You can also just type in Bulk Parts in the search box in GlobalConnect and it will bring it up. You can go in and look up the part price...
Forum - 10/09/2018
Since this was an over-the counter sale it would have been parts only, no labor.
Forum - 10/22/2018
Parts must figure the difference between the recovered and charged amount shown on the printout.
Forum - 10/25/2018
jmeredith1099: does your dealership participate in the CTP Program? Dealers that participate maintain a service loaner/rental fleet with Chevrolet, Buick, and GMC vehicles. The program enables the dealer to make the decision for a same day service loaner....
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Forum - 06/20/2018
Refer to the Service Replacement Parts and Accessories Warranty Quick Reference Chart available within the Resources tab above and also in the Parts Policies & Procedures Manual Article 1.1: Parts replaced under new vehicle warranty will be covered...
special coverage 11175 - 06/05/2018
... Gear. this was performed and noe the shift cable broke again. The special coverage is out of date. Part would be good for a part warrant within the 12 month part coverage. I'm need to know if I claim this as a part warranty or could do a policy clai...
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 09/28/2017
... deploying, recycling, or disposing of airbags must be followed. Airbags for this recall are NOT part of the Used Airbag Return Process. ...
Forum - 09/25/2017
... block failure most likely knocked out the BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction...
Sealant Covered/Not Covered - 11/01/2017
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
REPLACE VS. RE-PLACE - 12/21/2017
... or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part...
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
Forum - 02/02/2018
I have a 2015 Silverado that my tech replaced the indirect fuel injector and done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 01/30/2017
the part probably failed inspection did the report give a reason ?
Forum - 02/14/2017
... state we are suppose to enter the cost into net items? ive been entering the items into the parts feild with cost, and they have been paying for the most part. im just wondering where there is a breakdown of information? for instance...
Forum - 03/08/2017
Just as an FYI -- found out our Parts Manager can order thru the DWD Store!
Forum - 03/16/2017
Yes, I performed an adjustment to the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! ...
Forum - 01/12/2017
Submit on 1 line with OLH - do not check the button for excessive parts. It will pay without the excessive parts box checked.
Forum - 01/17/2017
I have had this reject come up with a couple of claims yesterday-one was with reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect...
Nov 16-1 Quiz - 10/26/2016
Just to clarify, I have completed the Nov 16-1 quiz and for 2. What is the recommended amount of customer participation for a Customer Enthusiasm repair? The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Forum - 12/09/2016
... replace decision, that includes the Warranty Code, to the job card. The printout copy must also be returned with the paperwork for each battery returned to the WPC....
Service Contract Claims ZSCT - 08/07/2017
How do I submit these claims with regards to the parts. I have one that paid but see that it didn't pay the parts mark up. This is for a condenser. I didn't think we had to do anything different with parts except in the case of radios. We don't do many...
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 07/10/2017
you might want to also make copies of any parts expidited bills too.
Forum - 04/07/2017
The parts department should be able to assist with this - providing a printout of the parts catalogue for the exchange component (EPIC, for example).
Forum - 03/22/2017
... the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several...
ac delco reman alternator - 08/11/2016
we installed ac delco alt bought from local parts store, came back for another alt. almost year later. parts says we can run under parts warranty,I don't see how? anyone run into this?
Forum - 10/28/2016
From Article 1.1.1 -Service Agent Parts and Accessories Warranty (Parts & Accessories Policies & Procedures Manual): Seals and GasketsFailures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal...
... Gear. this was performed and noe the shift cable broke again. The special coverage is out of date. Part would be good for a part warrant within the 12 month part coverage. I'm need to know if I claim this as a part warranty or could do a policy clai...
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 09/28/2017
... deploying, recycling, or disposing of airbags must be followed. Airbags for this recall are NOT part of the Used Airbag Return Process. ...
Forum - 09/25/2017
... block failure most likely knocked out the BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction...
Sealant Covered/Not Covered - 11/01/2017
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
REPLACE VS. RE-PLACE - 12/21/2017
... or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part...
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
Forum - 02/02/2018
I have a 2015 Silverado that my tech replaced the indirect fuel injector and done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 01/30/2017
the part probably failed inspection did the report give a reason ?
Forum - 02/14/2017
... state we are suppose to enter the cost into net items? ive been entering the items into the parts feild with cost, and they have been paying for the most part. im just wondering where there is a breakdown of information? for instance...
Forum - 03/08/2017
Just as an FYI -- found out our Parts Manager can order thru the DWD Store!
Forum - 03/16/2017
Yes, I performed an adjustment to the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! ...
Forum - 01/12/2017
Submit on 1 line with OLH - do not check the button for excessive parts. It will pay without the excessive parts box checked.
Forum - 01/17/2017
I have had this reject come up with a couple of claims yesterday-one was with reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect...
Nov 16-1 Quiz - 10/26/2016
Just to clarify, I have completed the Nov 16-1 quiz and for 2. What is the recommended amount of customer participation for a Customer Enthusiasm repair? The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Forum - 12/09/2016
... replace decision, that includes the Warranty Code, to the job card. The printout copy must also be returned with the paperwork for each battery returned to the WPC....
Service Contract Claims ZSCT - 08/07/2017
How do I submit these claims with regards to the parts. I have one that paid but see that it didn't pay the parts mark up. This is for a condenser. I didn't think we had to do anything different with parts except in the case of radios. We don't do many...
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 07/10/2017
you might want to also make copies of any parts expidited bills too.
Forum - 04/07/2017
The parts department should be able to assist with this - providing a printout of the parts catalogue for the exchange component (EPIC, for example).
Forum - 03/22/2017
... the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several...
ac delco reman alternator - 08/11/2016
we installed ac delco alt bought from local parts store, came back for another alt. almost year later. parts says we can run under parts warranty,I don't see how? anyone run into this?
Forum - 10/28/2016
From Article 1.1.1 -Service Agent Parts and Accessories Warranty (Parts & Accessories Policies & Procedures Manual): Seals and GasketsFailures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal...
Cause Codes clarification - 09/27/2016
... written up to replace all loose door appliques, they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605,...
Forum - 10/12/2016
If we did end up getting some kind of customer participation, we would then need the Customer Participation Calculator attached to the RO, correct?
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
Re: HOW DO I CODE THIS? - 08/21/2015
The key to determine whether one line or not is whether one of the part failures caused the other to fail. If so, you could claim on one line. If not, you need additional line(s) for each part that failed independently of each other. Since it is not...
Re: Product safety 14116 Electric Power Steering Assist - 08/19/2015
the warranty parts center does inspect some but they also send some back to the suppliers who request them for inspection to find out if the part has failed..
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... and handling allowance reimbursement. Contact infoLink when the adjustment tires are ready for return. Goodyear Logistics will contact the dealership to schedule a pickup date for the adjustment tires. The completed Product Adjustment Claim Form must...
Re: What Would You Do - 06/15 - 06/30/2015
... vehicle covered under spa 14329 . he and i were having this discussion yesterday when ordering the parts for this job..he seems to have a problem when it comes to changing the 4 frame bolts when he replaces the steering gear housing and also to adding...
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) H...
ACCESSORY INSTALLS - 02/10/2015
... the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Thanks RChaney, I will see if we can proceed using it as a parts warranty!
Re: Admin. Time for Freight claims with WPC - 05/01/2015
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
Re: WARRANTY ON A REPLACEMENT ENGINE - 01/13/2014
Parts Warranty? (ZPTI)
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin,...
USING EPIC HELP FIND LABOR OP - 04/10/2012
... and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part number in feild , I am only able...
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu...
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
Re: Business Choice - 09/20/2011
... to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was billed to so they can issue the credit to the proper place and...
Re: N0110 BATTERY - 01/19/2012
Just H route it with good notes. They randomly put part restrictions in place when engineering is reviewing particular components.
Re: GM FAMILY FIRST - 12/29/2011
... $100.00 + ($20.00 discount) REIMBURSEMENT TO DEALER Only dealers participating in program and offering Saturday service hours are eligible to submit for reimbursement. Submit claims through the Global Warranty Management...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Special Policy 10054 - 05/23/2012
FYI-Spoke to our District Rep, he says NO extra parts are allowed. Any other parts are the customer's responsibility.
Re: Sheet metal repair - 05/24/2012
When we have a similar situation here, we have the body shop manager come inspect the sheet metal parts when they arrive, that way, he makes the call on if it's damaged too much and needs sent back (through the parts dept) or they will take the time to...
Accessory Warranty - 06/25/2012
... one corner, evidently by a forklift. I applied for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
... written up to replace all loose door appliques, they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605,...
Forum - 10/12/2016
If we did end up getting some kind of customer participation, we would then need the Customer Participation Calculator attached to the RO, correct?
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
Re: HOW DO I CODE THIS? - 08/21/2015
The key to determine whether one line or not is whether one of the part failures caused the other to fail. If so, you could claim on one line. If not, you need additional line(s) for each part that failed independently of each other. Since it is not...
Re: Product safety 14116 Electric Power Steering Assist - 08/19/2015
the warranty parts center does inspect some but they also send some back to the suppliers who request them for inspection to find out if the part has failed..
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... and handling allowance reimbursement. Contact infoLink when the adjustment tires are ready for return. Goodyear Logistics will contact the dealership to schedule a pickup date for the adjustment tires. The completed Product Adjustment Claim Form must...
Re: What Would You Do - 06/15 - 06/30/2015
... vehicle covered under spa 14329 . he and i were having this discussion yesterday when ordering the parts for this job..he seems to have a problem when it comes to changing the 4 frame bolts when he replaces the steering gear housing and also to adding...
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) H...
ACCESSORY INSTALLS - 02/10/2015
... the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Thanks RChaney, I will see if we can proceed using it as a parts warranty!
Re: Admin. Time for Freight claims with WPC - 05/01/2015
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
Re: WARRANTY ON A REPLACEMENT ENGINE - 01/13/2014
Parts Warranty? (ZPTI)
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin,...
USING EPIC HELP FIND LABOR OP - 04/10/2012
... and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part number in feild , I am only able...
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu...
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
Re: Business Choice - 09/20/2011
... to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was billed to so they can issue the credit to the proper place and...
Re: N0110 BATTERY - 01/19/2012
Just H route it with good notes. They randomly put part restrictions in place when engineering is reviewing particular components.
Re: GM FAMILY FIRST - 12/29/2011
... $100.00 + ($20.00 discount) REIMBURSEMENT TO DEALER Only dealers participating in program and offering Saturday service hours are eligible to submit for reimbursement. Submit claims through the Global Warranty Management...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Special Policy 10054 - 05/23/2012
FYI-Spoke to our District Rep, he says NO extra parts are allowed. Any other parts are the customer's responsibility.
Re: Sheet metal repair - 05/24/2012
When we have a similar situation here, we have the body shop manager come inspect the sheet metal parts when they arrive, that way, he makes the call on if it's damaged too much and needs sent back (through the parts dept) or they will take the time to...
Accessory Warranty - 06/25/2012
... one corner, evidently by a forklift. I applied for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... and inspection" to clean all of the sprockets, guides, etc and replace as necessary. If the other parts were damaged as a result of the failed timing chain, it would be considered "consequential damage". All parts necessary for this particular repair...
Global Warranty Management Tips - 05/12/2010
... in GWM for 60 days. After 60 days the system automatically removes it. GWM recognizes Saturn part numbers. Enter the part number(s) in the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for...
Vehicle Policy - 03/11/2010
... was formerly referred to as Goodwill in the WINS system (authorization code A). If the customer participates in a transaction administered as a policy decision, enter the amount that the customer is participating in the "Customer Participation" field....
How To View A Transaction - 03/11/2010
... by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial NumberTransaction TypeStatusAdd a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext...
April 2012 Recall Update - 04/13/2012
... Responsibility section. A previous revision, version C, notified the dealer of an update to the Parts and Warranty Transaction Information sections. The bulletin involves certain 2011-2012 Chevrolet Volt vehicles. Dealers are to install a reinforcement...
Empowerment: - 06/06/2012
... DMA with full details of the situation, including a business case to support a request for GM's participation in the repair expense.DMA pre-approval is required on body, glass/trim, and paint/metal transactions beginning with the 6th year in-service...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
In order to complete the installation of the accessory trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains...
Coolant Price Rises - 06/30/2011
... prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message G_0000085680 provides part numbers...
Battery Replacement Requirements - 06/19/2013
Batteries have specific documentation requirements that differ slightly from other warranty part replacements. Below are some of the specifics:Batteries replaced during the bumper-to-bumper warranty are covered for 12 months or the remainder of the bumper-to-bumper...
Recall Tip - 04/12/2013
... switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart NumberDescriptionQuantity/Vehicle19119236 SWITCH...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While dealer participation in the program is voluntary, if no action is taken to opt out of the program,...
PQC Contact Requirements - 02/26/2013
... contact the PQC for assembly replacement authorization for the following components: Current parts restriction on the Allison transmissionCurrent parts restriction on the Duramax diesel engine for the 2010 Chevrolet Express and GMC Savana vehicles...
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well...
Powertrain Warranty Card - 03/11/2013
... Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not to exceed $150), unlimited...
Windshield Replacements - 02/27/2014
Windshield replacements must be held for the normal parts retention period and the defect must be clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement...
No PQC Contact Required - 01/28/2014
... Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE OVER 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD...
Paint Warranty Claims - 01/28/2014
... reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Reject of the Month - 07/01/2014
... seat belt retractor. After receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either...
August 2014 Recall Update - 08/05/2014
... TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
Cadillac Free Vehicle Detail - 07/01/2014
... a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Reject of the Month - 10/03/2014
The owner of a 2010 Chevrolet Traverse had their local service department take a look at the vehicle's power steering as they found it to be locking up at times. The technician verified that the steering did indeed lock up and found that the failure was...
Reject of the Month - - 07/25/2017
... Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated with the repair. Error 050: Part Number XX is Restricted and Requires...
... and inspection" to clean all of the sprockets, guides, etc and replace as necessary. If the other parts were damaged as a result of the failed timing chain, it would be considered "consequential damage". All parts necessary for this particular repair...
Global Warranty Management Tips - 05/12/2010
... in GWM for 60 days. After 60 days the system automatically removes it. GWM recognizes Saturn part numbers. Enter the part number(s) in the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for...
Vehicle Policy - 03/11/2010
... was formerly referred to as Goodwill in the WINS system (authorization code A). If the customer participates in a transaction administered as a policy decision, enter the amount that the customer is participating in the "Customer Participation" field....
How To View A Transaction - 03/11/2010
... by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial NumberTransaction TypeStatusAdd a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext...
April 2012 Recall Update - 04/13/2012
... Responsibility section. A previous revision, version C, notified the dealer of an update to the Parts and Warranty Transaction Information sections. The bulletin involves certain 2011-2012 Chevrolet Volt vehicles. Dealers are to install a reinforcement...
Empowerment: - 06/06/2012
... DMA with full details of the situation, including a business case to support a request for GM's participation in the repair expense.DMA pre-approval is required on body, glass/trim, and paint/metal transactions beginning with the 6th year in-service...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
In order to complete the installation of the accessory trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains...
Coolant Price Rises - 06/30/2011
... prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message G_0000085680 provides part numbers...
Battery Replacement Requirements - 06/19/2013
Batteries have specific documentation requirements that differ slightly from other warranty part replacements. Below are some of the specifics:Batteries replaced during the bumper-to-bumper warranty are covered for 12 months or the remainder of the bumper-to-bumper...
Recall Tip - 04/12/2013
... switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart NumberDescriptionQuantity/Vehicle19119236 SWITCH...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While dealer participation in the program is voluntary, if no action is taken to opt out of the program,...
PQC Contact Requirements - 02/26/2013
... contact the PQC for assembly replacement authorization for the following components: Current parts restriction on the Allison transmissionCurrent parts restriction on the Duramax diesel engine for the 2010 Chevrolet Express and GMC Savana vehicles...
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well...
Powertrain Warranty Card - 03/11/2013
... Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not to exceed $150), unlimited...
Windshield Replacements - 02/27/2014
Windshield replacements must be held for the normal parts retention period and the defect must be clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement...
No PQC Contact Required - 01/28/2014
... Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE OVER 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD...
Paint Warranty Claims - 01/28/2014
... reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Reject of the Month - 07/01/2014
... seat belt retractor. After receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either...
August 2014 Recall Update - 08/05/2014
... TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
Cadillac Free Vehicle Detail - 07/01/2014
... a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Reject of the Month - 10/03/2014
The owner of a 2010 Chevrolet Traverse had their local service department take a look at the vehicle's power steering as they found it to be locking up at times. The technician verified that the steering did indeed lock up and found that the failure was...
Reject of the Month - - 07/25/2017
... Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated with the repair. Error 050: Part Number XX is Restricted and Requires...
Updates to the Dealer Empowerment Portal - 08/23/2016
... than $500Vehicle payment reimbursement greater than $1000Windshield replacements using a non-GM partEngine, transmission, and transfer case replacement for customer satisfactionWhen DMA approval is required, the Warranty Support Center needs to see the...
Customer Special Order Overnight (CSO-3) - 04/08/2016
CSO-3 is used when a part that is not in service agent inventory, and is not available locally, is required for a customer the next day. Only parts with an immediate customer requirement are to be ordered using CSO-3. Freight charges for CSO-3 parts are...
Recall 14294 - 03/26/2015
... and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to...
Certified Elite Criteria - 01/21/2015
... attainment continues to require an above average performance in all criteria categories.Dealership parts loyalty has increased to 90%. In order to receive Certified Elite benefits the dealer is required to meet all of the established thresholds. In addition...
Recall 14591 - 01/21/2015
... was launched in December, 2014. The spark plugs on the vehicle are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what...
WPC and Core Reimbursement - 01/21/2015
When a part that has a core charge is requested to be sent to the Warranty Parts Center, service agents need to get reimbursed for that core by adjusting the warranty transaction it was originally billed out on. There is not an automatic credit. When...
Reject of the Month - 06/30/2015
... repair is submitted for payment in Global Warranty Management. The transaction has the appropriate parts, labor, and net items noted with the add on repair indicator checked on the submission. Once submitted, the transaction is electronically reviewed...
Battery Warranty Reimbursement Prices - 10/02/2015
... reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application of the Parts Workbench in GlobalConnect....
OE Batteries - 09/03/2015
... provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM has found that it may be difficult...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and...
WPC - 08/27/2019
The Warranty Parts Center bulletin, 99-00-89-019, has been revised to include the 2020 model year, and to update the shipping process sections. For parts exceeding 100 lbs, or are oversized, the Central Transport Bill of Lading form specifies class 70...
Labor Rate Enrollment - 10/23/2018
... for customer pay work. Option C dealers are required to comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must agree to...
Transaction Adjustment - 02/20/2018
A partial debit or the addition of parts, labor, or net items to an accepted transaction is performed by making a transaction adjustment. Adjust the appropriate field and resubmit the transaction for the total accurate amount to be paid. The only fields...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... important to note that OLH approval MUST be documented before the transaction is submitted. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Sublet Repair - 06/23/2020
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Quantity of Refrigerant Exceeds 99 - 02/25/2021
The parts quantity data field in Global Warranty Management will only accept up to 2 digits. In cases where the quantity exceeds “99”, a quantity of 99 is entered in the parts quantity field of the transaction, with the remaining quantity...
Courtesy Transportation Program Updates - 05/26/2021
... program provisions. Rental reimbursement allowances can be applied to any reputable 3rd party provider. Dealers may now submit for the actual daily rental allowance, not to exceed $44 per day. The reimbursement allowance for Qualified Chevrolet...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Accessories - 01/04/2022
... the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not permanently attached to the vehicle are covered for 12 months from the date of purchase,...
Warranty Block - 01/04/2022
The NVLW may be partially or fully voided for a number of reasons. Access IVH to verify warranty coverage and identify any partially or fully voided warranties or other restrictions. If a warranty block appears in IVH, only the following services may...
Reject of the Month - October 2022 - 09/26/2022
... later, it was included in an in-house audit review. A 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission...
Over The Counter (OTC) - 06/20/2022
The warranty terms for service replacement parts sold over the counter is 24 months, parts only, from date of sale by the dealer. Parts P&P Article 1.1.1
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... a warranty related disablement (tire related disablements and battery replacement for a faulty part are not considered a warranty related disablement reason eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified...
PET WARRANTY - 04/03/2024
... I am unsure if I submitted them correctly. For the "CUSTOMER/SERVICE AGENT PARTICIPATION AMOUNT" the PET form states...Enter the calculated balance (or adjusted balance, if applicable) in the customer/service agent participation field...
... than $500Vehicle payment reimbursement greater than $1000Windshield replacements using a non-GM partEngine, transmission, and transfer case replacement for customer satisfactionWhen DMA approval is required, the Warranty Support Center needs to see the...
Customer Special Order Overnight (CSO-3) - 04/08/2016
CSO-3 is used when a part that is not in service agent inventory, and is not available locally, is required for a customer the next day. Only parts with an immediate customer requirement are to be ordered using CSO-3. Freight charges for CSO-3 parts are...
Recall 14294 - 03/26/2015
... and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to...
Certified Elite Criteria - 01/21/2015
... attainment continues to require an above average performance in all criteria categories.Dealership parts loyalty has increased to 90%. In order to receive Certified Elite benefits the dealer is required to meet all of the established thresholds. In addition...
Recall 14591 - 01/21/2015
... was launched in December, 2014. The spark plugs on the vehicle are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what...
WPC and Core Reimbursement - 01/21/2015
When a part that has a core charge is requested to be sent to the Warranty Parts Center, service agents need to get reimbursed for that core by adjusting the warranty transaction it was originally billed out on. There is not an automatic credit. When...
Reject of the Month - 06/30/2015
... repair is submitted for payment in Global Warranty Management. The transaction has the appropriate parts, labor, and net items noted with the add on repair indicator checked on the submission. Once submitted, the transaction is electronically reviewed...
Battery Warranty Reimbursement Prices - 10/02/2015
... reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application of the Parts Workbench in GlobalConnect....
OE Batteries - 09/03/2015
... provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM has found that it may be difficult...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and...
WPC - 08/27/2019
The Warranty Parts Center bulletin, 99-00-89-019, has been revised to include the 2020 model year, and to update the shipping process sections. For parts exceeding 100 lbs, or are oversized, the Central Transport Bill of Lading form specifies class 70...
Labor Rate Enrollment - 10/23/2018
... for customer pay work. Option C dealers are required to comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must agree to...
Transaction Adjustment - 02/20/2018
A partial debit or the addition of parts, labor, or net items to an accepted transaction is performed by making a transaction adjustment. Adjust the appropriate field and resubmit the transaction for the total accurate amount to be paid. The only fields...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... important to note that OLH approval MUST be documented before the transaction is submitted. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Sublet Repair - 06/23/2020
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Quantity of Refrigerant Exceeds 99 - 02/25/2021
The parts quantity data field in Global Warranty Management will only accept up to 2 digits. In cases where the quantity exceeds “99”, a quantity of 99 is entered in the parts quantity field of the transaction, with the remaining quantity...
Courtesy Transportation Program Updates - 05/26/2021
... program provisions. Rental reimbursement allowances can be applied to any reputable 3rd party provider. Dealers may now submit for the actual daily rental allowance, not to exceed $44 per day. The reimbursement allowance for Qualified Chevrolet...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Accessories - 01/04/2022
... the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not permanently attached to the vehicle are covered for 12 months from the date of purchase,...
Warranty Block - 01/04/2022
The NVLW may be partially or fully voided for a number of reasons. Access IVH to verify warranty coverage and identify any partially or fully voided warranties or other restrictions. If a warranty block appears in IVH, only the following services may...
Reject of the Month - October 2022 - 09/26/2022
... later, it was included in an in-house audit review. A 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission...
Over The Counter (OTC) - 06/20/2022
The warranty terms for service replacement parts sold over the counter is 24 months, parts only, from date of sale by the dealer. Parts P&P Article 1.1.1
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... a warranty related disablement (tire related disablements and battery replacement for a faulty part are not considered a warranty related disablement reason eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified...
PET WARRANTY - 04/03/2024
... I am unsure if I submitted them correctly. For the "CUSTOMER/SERVICE AGENT PARTICIPATION AMOUNT" the PET form states...Enter the calculated balance (or adjusted balance, if applicable) in the customer/service agent participation field...
Forum - 03/15/2024
... At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I have to have parts go...
Forum - 01/30/2024
Glad you found your answer! A good resource is the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article...
PIP5896A Vette Engine exchange - 08/11/2023
... gmwpc.com which does not seem to valid. Also, do you know if the claim will reject with no part listed on claim? PQC sends out a direct replacement and no part is billed. We only get an exchange allowance. Update: correct...
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Forum - 03/16/2023
... or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people (because my main one has been out) the tech must say...
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
Forum - 04/04/2023
There are a few ways to handle this. I flag my tech 1.7 at $131.00 and when parts bills out the stuff I have a programmed discount in CDK that adjusts the parts to $180.00 I have seen places that have parts adjust the prices manually, which my parts director...
Forum - 06/07/2023
I know on the app Parts Workbench Plus, you can look up the part and the difference between the listed(?) price and dealer(?). you can claim under (I forget at the moment) either part expedite or freight. I would have to be entering one to be sure.
Forum - 05/08/2023
It looks like your part number might fall under AC Delco advantage Chassis parts which are only 12 months. Take a look in the Warranty resource center, click on Programs and claim submissions, then under "Parts and Accessory Warranties" click on...
Forum - 06/24/2022
Thanks for posting this Kristen. When you say the "full warranty applicable" would that mean...if the customer does participate in a policy repair where the part would be warrantied say under the 24/unlimited they do get the full 2 year warranty on it...
Forum - 07/11/2022
keep on one line, mgr auth excessive parts with explanation to validate the additional claim.
Forum - 07/12/2022
... the airbags in a temp controlled area,,,we here in Florida frequently cant even walk into the parts scrap area as it is soo hot,,,maybe way over 100',,,and parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no...
Transmission over the counter claim - 01/18/2023
... I can get the numbers, but I'm just curious if anyone else has ran an over-the-counter parts claim on a Transmission assembly, and if the Serial numbers are indeed required? I've looked through P&P and the applicable bulletins and I’m...
Forum - 08/24/2021
I would probable use 6429919, as it would fall under 'safety'. The parts department should be able to give you a part #, but I have never used a part # on a CCND
Sublet - 09/20/2021
We had a customer come in with a water leak, and they had a vendor come in to diagnose it. But parts had to be ordered, so the customer took their vehicle. The advisor billed out the sublet and I asked him to remove it from that repair order and bill...
What Would You Do - 06/22 - 05/25/2022
... a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area,...
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the ...
Forum - 02/15/2022
... as the ISTORE. You can find service materials such as multi-point inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection f...
Forum - 04/22/2022
... found out that the dealer that is being reimbursed directly from GM needs to supply the parts because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to jive with the dealers parts marku...
Forum - 04/28/2022
GM SERVICE REPLACEMENT PARTS,,,DEALER INSTALLED,,,24 MTHS/UNLIMITED MILES,,,IF SOLD OTC 24 MONTHS PARTS ONLY
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Forum - 10/23/2019
This is so frustrating. I just searched and saw this message as I am currently struggling to get one of these part expedite charges paid. I can understand if it was an over the counter parts warranty but for a dealer installed parts warranty I think it...
Forum - 10/29/2019
i used the partial labor op and it worked
... At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I have to have parts go...
Forum - 01/30/2024
Glad you found your answer! A good resource is the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article...
PIP5896A Vette Engine exchange - 08/11/2023
... gmwpc.com which does not seem to valid. Also, do you know if the claim will reject with no part listed on claim? PQC sends out a direct replacement and no part is billed. We only get an exchange allowance. Update: correct...
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Forum - 03/16/2023
... or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people (because my main one has been out) the tech must say...
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
Forum - 04/04/2023
There are a few ways to handle this. I flag my tech 1.7 at $131.00 and when parts bills out the stuff I have a programmed discount in CDK that adjusts the parts to $180.00 I have seen places that have parts adjust the prices manually, which my parts director...
Forum - 06/07/2023
I know on the app Parts Workbench Plus, you can look up the part and the difference between the listed(?) price and dealer(?). you can claim under (I forget at the moment) either part expedite or freight. I would have to be entering one to be sure.
Forum - 05/08/2023
It looks like your part number might fall under AC Delco advantage Chassis parts which are only 12 months. Take a look in the Warranty resource center, click on Programs and claim submissions, then under "Parts and Accessory Warranties" click on...
Forum - 06/24/2022
Thanks for posting this Kristen. When you say the "full warranty applicable" would that mean...if the customer does participate in a policy repair where the part would be warrantied say under the 24/unlimited they do get the full 2 year warranty on it...
Forum - 07/11/2022
keep on one line, mgr auth excessive parts with explanation to validate the additional claim.
Forum - 07/12/2022
... the airbags in a temp controlled area,,,we here in Florida frequently cant even walk into the parts scrap area as it is soo hot,,,maybe way over 100',,,and parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no...
Transmission over the counter claim - 01/18/2023
... I can get the numbers, but I'm just curious if anyone else has ran an over-the-counter parts claim on a Transmission assembly, and if the Serial numbers are indeed required? I've looked through P&P and the applicable bulletins and I’m...
Forum - 08/24/2021
I would probable use 6429919, as it would fall under 'safety'. The parts department should be able to give you a part #, but I have never used a part # on a CCND
Sublet - 09/20/2021
We had a customer come in with a water leak, and they had a vendor come in to diagnose it. But parts had to be ordered, so the customer took their vehicle. The advisor billed out the sublet and I asked him to remove it from that repair order and bill...
What Would You Do - 06/22 - 05/25/2022
... a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area,...
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the ...
Forum - 02/15/2022
... as the ISTORE. You can find service materials such as multi-point inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection f...
Forum - 04/22/2022
... found out that the dealer that is being reimbursed directly from GM needs to supply the parts because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to jive with the dealers parts marku...
Forum - 04/28/2022
GM SERVICE REPLACEMENT PARTS,,,DEALER INSTALLED,,,24 MTHS/UNLIMITED MILES,,,IF SOLD OTC 24 MONTHS PARTS ONLY
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Forum - 10/23/2019
This is so frustrating. I just searched and saw this message as I am currently struggling to get one of these part expedite charges paid. I can understand if it was an over the counter parts warranty but for a dealer installed parts warranty I think it...
Forum - 10/29/2019
i used the partial labor op and it worked
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
CPO and the WPC - 07/30/2019
Should we be retaining CPO warranty parts for the WPC?For some reason the parts department has decided this is not required...I have checked a few resources and can not find where it states specifically CPO parts retention.
Forum - 08/28/2019
I had the same exact issue just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know...
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight...
WPC REQUEST ON AN ENGINE NOT YET PAID - 04/16/2020
HAS AND OR CAN WPC REQUEST AN ENGINE/PART THAT HAS NOT BEEN PAID???
Forum - 04/01/2020
What transaction type did you select, and what is the part?
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 01/15/2020
I make copies of the ro docs and print out the main page of the parts request. Then I take those to the parts dept where they handle the rest - packaging, printing labels, and getting it out the door. I do have a spreadsheet where I keep track. ...
Forum - 01/17/2020
I ran one with customer participation and claimed the 45.00 adm. allowance and it paid.
Pre-approval request submission - 11/24/2020
Hi all I was curious as to how everyone handles these submissions. I have a DMA pre approval for GM participation. The full cost of repair is $11,000. Our DMA approved for $3000 of that to GM participation. The repair is spread...
Forum - 10/08/2020
Hi CarolRoyal - I agree, cost for the part is $11.88 ($2.97/quart).
Forum - 10/02/2020
OLH AND PARTS. IT SHOULD GO THROUGH
Forum - 09/23/2020
The only problem with the claim is excessive parts. She will either have to update the PET for the correct amount and then resubmit with Auth "P" if within her dealership auth limits or she will have to write that part off. The only problem at this...
Forum - 08/24/2020
That is how I handle parts warranties, blocked by master warranty.
Forum - 03/17/2021
They have to indicate what part came apart and caused the metal debris
Forum - 12/23/2020
From what I understand, each part has it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might...
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 12/12/2022
... a lot of ways to handle this. The most common that I hear from other admins is that you remove the parts and labor from your claim and submit for the net that you can get and you clear the rest in accounting to discount which usually washes to an advertising...
Policy Evaluation Tool - 04/23/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
GM Authorization - 02/26/2024
... for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Other Labor Hours - 08/22/2022
... OLH. OLH is not an extension of base time. Time involved with Technical Assistance (TAC) cannot be part of the technician’s OLH clock time. Technicians should clock off of their OLH time when they are communicating with TAC. When the TAC contact...
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
CPO and the WPC - 07/30/2019
Should we be retaining CPO warranty parts for the WPC?For some reason the parts department has decided this is not required...I have checked a few resources and can not find where it states specifically CPO parts retention.
Forum - 08/28/2019
I had the same exact issue just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know...
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight...
WPC REQUEST ON AN ENGINE NOT YET PAID - 04/16/2020
HAS AND OR CAN WPC REQUEST AN ENGINE/PART THAT HAS NOT BEEN PAID???
Forum - 04/01/2020
What transaction type did you select, and what is the part?
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 01/15/2020
I make copies of the ro docs and print out the main page of the parts request. Then I take those to the parts dept where they handle the rest - packaging, printing labels, and getting it out the door. I do have a spreadsheet where I keep track. ...
Forum - 01/17/2020
I ran one with customer participation and claimed the 45.00 adm. allowance and it paid.
Pre-approval request submission - 11/24/2020
Hi all I was curious as to how everyone handles these submissions. I have a DMA pre approval for GM participation. The full cost of repair is $11,000. Our DMA approved for $3000 of that to GM participation. The repair is spread...
Forum - 10/08/2020
Hi CarolRoyal - I agree, cost for the part is $11.88 ($2.97/quart).
Forum - 10/02/2020
OLH AND PARTS. IT SHOULD GO THROUGH
Forum - 09/23/2020
The only problem with the claim is excessive parts. She will either have to update the PET for the correct amount and then resubmit with Auth "P" if within her dealership auth limits or she will have to write that part off. The only problem at this...
Forum - 08/24/2020
That is how I handle parts warranties, blocked by master warranty.
Forum - 03/17/2021
They have to indicate what part came apart and caused the metal debris
Forum - 12/23/2020
From what I understand, each part has it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might...
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 12/12/2022
... a lot of ways to handle this. The most common that I hear from other admins is that you remove the parts and labor from your claim and submit for the net that you can get and you clear the rest in accounting to discount which usually washes to an advertising...
Policy Evaluation Tool - 04/23/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
GM Authorization - 02/26/2024
... for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Other Labor Hours - 08/22/2022
... OLH. OLH is not an extension of base time. Time involved with Technical Assistance (TAC) cannot be part of the technician’s OLH clock time. Technicians should clock off of their OLH time when they are communicating with TAC. When the TAC contact...
Job Card Attachments - 09/26/2022
... only one that needs to be reviewed by the WSC. For example, if a transaction rejects for excessive parts and it has been verified that all the parts on the job card are necessary for the repair, authorization code P must be applied. If the part total...
Documentation of Time and Compliance - 02/23/2022
... the actual time that the technician is physically working on the vehicle. Diagnosis time, parts billing, etc., must be supported with valid time stamps. Further claim level detail stated that parts were billed out on 9/7/2021 @ 12:28-12:30, with the...
Assembly Repair/Replacement - 03/28/2022
... to provide further clarity to assembly replacement requirements. Dealers must use service parts/kits released through GM CCA for component/assembly repairs. The following policies apply: Dealers not possessing the necessary essential special service...
Shuttle Service Temporarily Expanded - 05/29/2020
... on the job card. For customer pay repairs, dealerships can apply for reimbursement through the Parts iMR Service Lane Fund. The reimbursement is also $7.50/$15.00. The pickup and/or return of the customer’s vehicle must also be noted on the customer...
Branded Titles and Warranty Blocks - 12/21/2017
“Branded title” is a particular phrase applied to a vehicle that has been reported as damaged. The brand indicates a particular history for a vehicle, usually one written off due to collision, fire, flood damage, or sold for scrap. After recent...
The Cause of Failure - 03/26/2018
... know this, yet it is missing on a fair number of warranty job cards. When they replace a part or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may...
Option A or C Labor Rate - 11/21/2017
... 1/1/2018, through 12/31/2020. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Policy Evaluation Tool - 09/27/2017
... used correctly each time. PET must be used when initiating a policy claim. PET provides a participation price range, rather than a fixed amount, that allows the dealer the ability to adjust the final offer within the prescribed participation range. The...
Reject of the Month - 05/22/2018
... amount based on the corrected PET. It may be necessary to refund the customer all or some of the participation expense. Select the correct causal part based on the failed documented by the technician. If the causal part is not charged out on the...
The Empowerment Portal - 01/11/2016
Access to the Dealer Aftersales Empowerment area is based on your GlobalConnect role. The dealership's Partner Security Coordinator is responsible for adding the link to the Empowerment portal in order to access the site. Users that have full access to...
Paint Warranty Transactions - 06/19/2017
... performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Debits - 06/19/2017
You may have recently noticed transaction debits for part warranty transactions that included courtesy transportation. Transactions that were submitted with a courtesy transportation (e.g. rental expense) were returned with comments stating that the courtesy...
Option A or C Labor Rate - 11/29/2016
... through December 31, 2019. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must...
Reject of the Month - 03/21/2017
... 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent...
2014 Certified Service Retail Plan - 02/27/2014
... Price Match GuaranteeConsumer Tire Rebate: $100/$50 Tire rebate on the purchase of four tires for participating manufacturersNEW - Professional Batteries with no charge battery testEveryday Value $99.95 or less for Professional Red Batteries, $129.95...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... card prior to the work being performed. Service management approval is now also required for all parts warranty transactions (type ZPTI and ZPTC) and for car rental days in excess of 2 days.Point 3 - Accurate and Complete Customer Condition, Cause and...
GWM and GMPP - 05/02/2012
Maintenance - Unless the component is required in connection with the repair of a covered part, GMPP will not pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule....
Repairs that Overlap - 02/07/2012
... when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example from the bulletin, let's break down the labor time assuming the...
GlobalConnect - 02/04/2010
... via Global Warranty Management, determine whether or not a Technical Service Bulletin applies to a particular VIN, read the latest GM messages including service updates and recalls, generate a tire return label, log in to the GM Training website and...
GM Routed Transactions - 06/07/2010
... service manager wanted routed to GM were returned to him for the necessary written comments. This particular service manager was accustomed to the previous warranty administrator "filling in the blanks" for him. He also wasn't familiar with the amount...
Sheet metal repair - 05/24/2012
... at our dealership (we have a body shop). We ordered a hood from GM and it came damaged to our parts department. Question is: Does anyone know of any procedure, policy, etc of how much damage the hood requires before we would send it back? Basically,...
Camshaft Cover and Intake Manifold - 01/12/2017
... separately then the intake manifold time should be reduced since the camshaft cover removal is part of the intake manifold time, correct? Thanks so much for any info. ...
Forum - 02/09/2017
... Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. ...
Forum - 03/12/2018
I think there is a fine line for it. In P&P article 2.15 Warranty Parts Expediting, it says: "Warranty Parts Expediting GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service...
... only one that needs to be reviewed by the WSC. For example, if a transaction rejects for excessive parts and it has been verified that all the parts on the job card are necessary for the repair, authorization code P must be applied. If the part total...
Documentation of Time and Compliance - 02/23/2022
... the actual time that the technician is physically working on the vehicle. Diagnosis time, parts billing, etc., must be supported with valid time stamps. Further claim level detail stated that parts were billed out on 9/7/2021 @ 12:28-12:30, with the...
Assembly Repair/Replacement - 03/28/2022
... to provide further clarity to assembly replacement requirements. Dealers must use service parts/kits released through GM CCA for component/assembly repairs. The following policies apply: Dealers not possessing the necessary essential special service...
Shuttle Service Temporarily Expanded - 05/29/2020
... on the job card. For customer pay repairs, dealerships can apply for reimbursement through the Parts iMR Service Lane Fund. The reimbursement is also $7.50/$15.00. The pickup and/or return of the customer’s vehicle must also be noted on the customer...
Branded Titles and Warranty Blocks - 12/21/2017
“Branded title” is a particular phrase applied to a vehicle that has been reported as damaged. The brand indicates a particular history for a vehicle, usually one written off due to collision, fire, flood damage, or sold for scrap. After recent...
The Cause of Failure - 03/26/2018
... know this, yet it is missing on a fair number of warranty job cards. When they replace a part or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may...
Option A or C Labor Rate - 11/21/2017
... 1/1/2018, through 12/31/2020. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Policy Evaluation Tool - 09/27/2017
... used correctly each time. PET must be used when initiating a policy claim. PET provides a participation price range, rather than a fixed amount, that allows the dealer the ability to adjust the final offer within the prescribed participation range. The...
Reject of the Month - 05/22/2018
... amount based on the corrected PET. It may be necessary to refund the customer all or some of the participation expense. Select the correct causal part based on the failed documented by the technician. If the causal part is not charged out on the...
The Empowerment Portal - 01/11/2016
Access to the Dealer Aftersales Empowerment area is based on your GlobalConnect role. The dealership's Partner Security Coordinator is responsible for adding the link to the Empowerment portal in order to access the site. Users that have full access to...
Paint Warranty Transactions - 06/19/2017
... performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Debits - 06/19/2017
You may have recently noticed transaction debits for part warranty transactions that included courtesy transportation. Transactions that were submitted with a courtesy transportation (e.g. rental expense) were returned with comments stating that the courtesy...
Option A or C Labor Rate - 11/29/2016
... through December 31, 2019. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must...
Reject of the Month - 03/21/2017
... 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent...
2014 Certified Service Retail Plan - 02/27/2014
... Price Match GuaranteeConsumer Tire Rebate: $100/$50 Tire rebate on the purchase of four tires for participating manufacturersNEW - Professional Batteries with no charge battery testEveryday Value $99.95 or less for Professional Red Batteries, $129.95...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... card prior to the work being performed. Service management approval is now also required for all parts warranty transactions (type ZPTI and ZPTC) and for car rental days in excess of 2 days.Point 3 - Accurate and Complete Customer Condition, Cause and...
GWM and GMPP - 05/02/2012
Maintenance - Unless the component is required in connection with the repair of a covered part, GMPP will not pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule....
Repairs that Overlap - 02/07/2012
... when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example from the bulletin, let's break down the labor time assuming the...
GlobalConnect - 02/04/2010
... via Global Warranty Management, determine whether or not a Technical Service Bulletin applies to a particular VIN, read the latest GM messages including service updates and recalls, generate a tire return label, log in to the GM Training website and...
GM Routed Transactions - 06/07/2010
... service manager wanted routed to GM were returned to him for the necessary written comments. This particular service manager was accustomed to the previous warranty administrator "filling in the blanks" for him. He also wasn't familiar with the amount...
Sheet metal repair - 05/24/2012
... at our dealership (we have a body shop). We ordered a hood from GM and it came damaged to our parts department. Question is: Does anyone know of any procedure, policy, etc of how much damage the hood requires before we would send it back? Basically,...
Camshaft Cover and Intake Manifold - 01/12/2017
... separately then the intake manifold time should be reduced since the camshaft cover removal is part of the intake manifold time, correct? Thanks so much for any info. ...
Forum - 02/09/2017
... Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. ...
Forum - 03/12/2018
I think there is a fine line for it. In P&P article 2.15 Warranty Parts Expediting, it says: "Warranty Parts Expediting GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Re: What constitutes tampering? - 01/06/2011
... in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the...
Tire Warranty on On A Roll Tires - 11/28/2008
... stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any other tire claim, being that...
Courtesy Transportation - 04/12/2022
... are multiple reasons why a vehicle might need to be kept overnight: it's unsafe to operate, parts were unavailable, etc. but on the flip side, there are reasons why overnight repairs don't qualify for courtesy transportation scheduling a repair in the...
Paint Repairs - 10/02/2018
... allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches or...
Warranty Briefs: Air Conditioning - 12/08/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Here's...
Authorizations and Attachments - 06/27/2023
... transaction examples that require an attachment when it is necessary to route a claim to the WSC. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Forum - 09/19/2007
... us the concern.If it is handled properly the Survey shouldn't be of concern.We have had customers return the surveys completely satisfied when we found no problems!...
Forum - 09/19/2007
I have parts bill 1 quantity of part number 1051515 on the RO. When i submit it i enter 4.75 in net. The only way a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i...
Re: goodwill Special Policy - 01/17/2008
... amount that represents the amount allowed for excahnge in other words the freight..right.Well, the parts department tells me they are no longer overnighting the part sooo does this mean that we will not charge freight???? Then the parts dept. said that...
Re: administrative allowances - 01/08/2008
[quote] GMNL26089: I keep the .2 for Service and the 20.00 goes to parts. (Per our Parts Manager!) [/quote] I've been taught to add the .2 to labor tech time and put 20.00 for handling fee under net items to go to parts. The Admin. Allowance will go into...
Forum - 09/20/2007
[quote]I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else![/quote] Here's a tip: look at the part description that is billed out on the RO. It will almost...
Open Repair Orders - 09/25/2007
... within 60 days of originating the repair. Best practice is to close the repair order whenever parts are ordered and the vehicle leaves the dealership. Reference the original repair order on the subsequent claim when the customer returns to have the...
CODING CONFUSION - 11/27/2007
... ON -- FOUND CODE #C0455 & DOC#1898992.. FOLLOWED DOCUMENT AS INSTRUCTED / NOTHING REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
drunk Corvette owner - 11/19/2007
... and get his problem taken care of, and we'd order a horn and do an exchange next day. The customer returned several hours later, 3 sheets to the wind, and went berserk over the installation of a truck horn in his beloved Corvette! He went over the counter...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Saving for a rainy day - 12/11/2008
... they removed the metal coinbox, complete with coins, the rattle noise was gone. The coinbox was returned to the customer and concern was fixed....
Re: DUAL HEADREST DVD - 12/12/2008
... that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor submits for the credits. They are paid once a month on a separate part invoice. The invoice type is Request for Credit/363. [/quote] IT...
Re: Record Keeping - 07/08/2008
I keep all my old schedules. I make notes on them on what has paid, what's h-routed and what returned. I don't have a log book and I find that this way works well for me.
Re: Tire Claim - 07/14/2008
Since you already have your adjustments, return the tires, hold the claim unti you have verified they have been received via UPS and the shipping number. Once they are in delivered status, submit the claim with .3 admin. You cannot get the alignment...
Re: Tire Claim - 07/15/2008
WE SEE ALOT OF GENERAL TIRES FAIL DUE TO PREMATURE WEAR. YOU SHOULD HAVE NO PROBLEM GETTING THAT PAID. LIKE I SAID, RETURN THE TIRES AND TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET...
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give enough money to cover the cost + 40% on the clamps,...
A new one for me.... - 07/31/2008
... the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower part of both right doors at the bottom. How would...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: Repeat Repair Log - 12/03/2008
I don't keep a log but then again, my AVM advised me not to apply a B auth when submitting the original claim. When it returns for a repeat/related repair, apply the B auth. This plays hovac with my percentage but my mgr allows me to adjust for this.
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Re: What constitutes tampering? - 01/06/2011
... in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the...
Tire Warranty on On A Roll Tires - 11/28/2008
... stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any other tire claim, being that...
Courtesy Transportation - 04/12/2022
... are multiple reasons why a vehicle might need to be kept overnight: it's unsafe to operate, parts were unavailable, etc. but on the flip side, there are reasons why overnight repairs don't qualify for courtesy transportation scheduling a repair in the...
Paint Repairs - 10/02/2018
... allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches or...
Warranty Briefs: Air Conditioning - 12/08/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Here's...
Authorizations and Attachments - 06/27/2023
... transaction examples that require an attachment when it is necessary to route a claim to the WSC. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Forum - 09/19/2007
... us the concern.If it is handled properly the Survey shouldn't be of concern.We have had customers return the surveys completely satisfied when we found no problems!...
Forum - 09/19/2007
I have parts bill 1 quantity of part number 1051515 on the RO. When i submit it i enter 4.75 in net. The only way a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i...
Re: goodwill Special Policy - 01/17/2008
... amount that represents the amount allowed for excahnge in other words the freight..right.Well, the parts department tells me they are no longer overnighting the part sooo does this mean that we will not charge freight???? Then the parts dept. said that...
Re: administrative allowances - 01/08/2008
[quote] GMNL26089: I keep the .2 for Service and the 20.00 goes to parts. (Per our Parts Manager!) [/quote] I've been taught to add the .2 to labor tech time and put 20.00 for handling fee under net items to go to parts. The Admin. Allowance will go into...
Forum - 09/20/2007
[quote]I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else![/quote] Here's a tip: look at the part description that is billed out on the RO. It will almost...
Open Repair Orders - 09/25/2007
... within 60 days of originating the repair. Best practice is to close the repair order whenever parts are ordered and the vehicle leaves the dealership. Reference the original repair order on the subsequent claim when the customer returns to have the...
CODING CONFUSION - 11/27/2007
... ON -- FOUND CODE #C0455 & DOC#1898992.. FOLLOWED DOCUMENT AS INSTRUCTED / NOTHING REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
drunk Corvette owner - 11/19/2007
... and get his problem taken care of, and we'd order a horn and do an exchange next day. The customer returned several hours later, 3 sheets to the wind, and went berserk over the installation of a truck horn in his beloved Corvette! He went over the counter...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Saving for a rainy day - 12/11/2008
... they removed the metal coinbox, complete with coins, the rattle noise was gone. The coinbox was returned to the customer and concern was fixed....
Re: DUAL HEADREST DVD - 12/12/2008
... that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor submits for the credits. They are paid once a month on a separate part invoice. The invoice type is Request for Credit/363. [/quote] IT...
Re: Record Keeping - 07/08/2008
I keep all my old schedules. I make notes on them on what has paid, what's h-routed and what returned. I don't have a log book and I find that this way works well for me.
Re: Tire Claim - 07/14/2008
Since you already have your adjustments, return the tires, hold the claim unti you have verified they have been received via UPS and the shipping number. Once they are in delivered status, submit the claim with .3 admin. You cannot get the alignment...
Re: Tire Claim - 07/15/2008
WE SEE ALOT OF GENERAL TIRES FAIL DUE TO PREMATURE WEAR. YOU SHOULD HAVE NO PROBLEM GETTING THAT PAID. LIKE I SAID, RETURN THE TIRES AND TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET...
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give enough money to cover the cost + 40% on the clamps,...
A new one for me.... - 07/31/2008
... the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower part of both right doors at the bottom. How would...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: Repeat Repair Log - 12/03/2008
I don't keep a log but then again, my AVM advised me not to apply a B auth when submitting the original claim. When it returns for a repeat/related repair, apply the B auth. This plays hovac with my percentage but my mgr allows me to adjust for this.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I USE THE PARTS DEPT ALOT BECAUSE I WORKED PARTS FOR ALMOST 10 YEARS BEFORE GOING TO WARRANTY. THAT IS A SYSTEM I KNOW HOW TO USE TO MY ADVANTAGE, MY PARTS MANAGER...
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
QUESTION: BULLETIN STATES TO LUBRICATE REGULATOR RAILS.... THE TECH DIDNT CHARGE OUT THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... taking the time to correctly fill out paper work with the customer required for the buyback and returning it to GM....
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
Re: We need your warranty success story! - 01/14/2011
My service manager, and ASM made a huge mistake that was going to cost the company over $2000.00. They told our parts manager to order a radio customer pay who in turn told SPECMO that the radio was COD and not warranty. The service manager and ASM decided...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP. [/quote] When...
Re: LOCAL FREIGHT - 12/22/2010
... getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped to attach to the job card. Your extra cost plus freight...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
Re: TRANSAXLE WARRANTY - 06/19/2009
P&P Article 1.1.3.2.1 GM Service Replacement Powertrain and GM Performance Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty...
Lost Rep - 09/21/2009
Just curious if anyone else lost their Service Rep on Friday? Ours got reassigned to a different area. Not sure who we got in return. Kinda crazy!
Re: STRAIGHT TIME - 03/11/2010
... WITH YOUR TIME..BUT MAY HAVE TO H ROUTE...IVE HAD ONE STRAIGHT TIME THAT HAD A CEILING AND WHEN IT RETURNED THEY TOLD ME WHAT THE CEILING WAS...SUCKED THAT WE LOST A FEW HOURS BUT NOW I KNOW HOW MUCH TO CLAIM FOR IT.......
Re: PDI ADD TIME CADILLAC SRX - 12/10/2009
Same problem here. I sent it in and asked .2 and was rejected. I returned it with .1 hr. and we'll see wheat happens tomorrow!
Re: More Global Warranty questions - 02/03/2010
... have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Forum - 04/22/2019
Sorry, I know the answer GMPP must comply with all policies contained in the P&P manual. Just return from week of vacation and Service Advisor was insisting she was right. Many Thanks
Forum - 04/04/2019
... to report discount. The spreadsheet calculates the percentages of the total discount to parts and to service and each manager pushes their percentage of the discount to advertising. The parts are billed regularly but we have special parts codes for Dexos5,...
Forum - 03/20/2019
... usually dealer trades...they are more likely to help otherwise no more dealer trading with that particular dealership in the future. ...
Forum - 11/16/2018
Are you using the fluid as a causal part? If so, leave the fluid billed, remove the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting...
Forum - 03/08/2019
... of the rental and as per P&P I require them to identify the purpose of the use of the loaner (parts delay, vehicle disabled, etc) and anything over 3 days with pre-auth involved requires a calendar or typed out timeline to identify support for each...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary,...
Forum - 01/28/2019
... to replace the second module. I am dealing with a similar situation where we replaced a part. It failed before leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch t...
Forum - 03/15/2018
We just close our CCND's to internal and pay the tech .3 at cost. Our reasoning for this is that more than likely the vehicle will return with the same concern in the future and if a related issue is found, that would generate a repeat repair.
Forum - 03/23/2018
The technician did not clock on and off the required amount for the other parts that were replaced, therefore no OLH can be given to the technician. The only thing that can be done is to have management sign off on excess parts because they did have an...
... YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I USE THE PARTS DEPT ALOT BECAUSE I WORKED PARTS FOR ALMOST 10 YEARS BEFORE GOING TO WARRANTY. THAT IS A SYSTEM I KNOW HOW TO USE TO MY ADVANTAGE, MY PARTS MANAGER...
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
QUESTION: BULLETIN STATES TO LUBRICATE REGULATOR RAILS.... THE TECH DIDNT CHARGE OUT THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... taking the time to correctly fill out paper work with the customer required for the buyback and returning it to GM....
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
Re: We need your warranty success story! - 01/14/2011
My service manager, and ASM made a huge mistake that was going to cost the company over $2000.00. They told our parts manager to order a radio customer pay who in turn told SPECMO that the radio was COD and not warranty. The service manager and ASM decided...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP. [/quote] When...
Re: LOCAL FREIGHT - 12/22/2010
... getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped to attach to the job card. Your extra cost plus freight...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
Re: TRANSAXLE WARRANTY - 06/19/2009
P&P Article 1.1.3.2.1 GM Service Replacement Powertrain and GM Performance Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty...
Lost Rep - 09/21/2009
Just curious if anyone else lost their Service Rep on Friday? Ours got reassigned to a different area. Not sure who we got in return. Kinda crazy!
Re: STRAIGHT TIME - 03/11/2010
... WITH YOUR TIME..BUT MAY HAVE TO H ROUTE...IVE HAD ONE STRAIGHT TIME THAT HAD A CEILING AND WHEN IT RETURNED THEY TOLD ME WHAT THE CEILING WAS...SUCKED THAT WE LOST A FEW HOURS BUT NOW I KNOW HOW MUCH TO CLAIM FOR IT.......
Re: PDI ADD TIME CADILLAC SRX - 12/10/2009
Same problem here. I sent it in and asked .2 and was rejected. I returned it with .1 hr. and we'll see wheat happens tomorrow!
Re: More Global Warranty questions - 02/03/2010
... have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Forum - 04/22/2019
Sorry, I know the answer GMPP must comply with all policies contained in the P&P manual. Just return from week of vacation and Service Advisor was insisting she was right. Many Thanks
Forum - 04/04/2019
... to report discount. The spreadsheet calculates the percentages of the total discount to parts and to service and each manager pushes their percentage of the discount to advertising. The parts are billed regularly but we have special parts codes for Dexos5,...
Forum - 03/20/2019
... usually dealer trades...they are more likely to help otherwise no more dealer trading with that particular dealership in the future. ...
Forum - 11/16/2018
Are you using the fluid as a causal part? If so, leave the fluid billed, remove the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting...
Forum - 03/08/2019
... of the rental and as per P&P I require them to identify the purpose of the use of the loaner (parts delay, vehicle disabled, etc) and anything over 3 days with pre-auth involved requires a calendar or typed out timeline to identify support for each...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary,...
Forum - 01/28/2019
... to replace the second module. I am dealing with a similar situation where we replaced a part. It failed before leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch t...
Forum - 03/15/2018
We just close our CCND's to internal and pay the tech .3 at cost. Our reasoning for this is that more than likely the vehicle will return with the same concern in the future and if a related issue is found, that would generate a repeat repair.
Forum - 03/23/2018
The technician did not clock on and off the required amount for the other parts that were replaced, therefore no OLH can be given to the technician. The only thing that can be done is to have management sign off on excess parts because they did have an...
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Forum - 04/27/2018
... that has expired, although will be available again in print in the near future. "If the causal part is a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet...
Forum - 05/17/2018
... GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically apply the appropriate parts mark-up to the $3.22 and process the claim. Note, you...
Forum - 05/09/2018
I received the same reply, but, I have an issue with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support...
Forum - 05/01/2018
Well the Warranty Document "Submitting Bulk Parts on a Transaction" has Dex-Cool listed as being available in 1-55 gallons where GWM quantity = 1 gallon. In the print above the chart says "Global Warranty Management is programmed to reimburse bulk...
Forum - 09/12/2018
... as a monthly bonus and I am pretty sure they will pay me the $25.00 processing fee on all WPC return requests since I have to generate the shipping label and documentation for the returns. (I asked for half but I think he will pay me 100% on that) The...
What Would You Do - 02/17 - 01/23/2017
... plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water intrusion, and overhaul the transmission due to coolant in the transmission fluid.How should the warranty administrator proceed...
Forum - 03/16/2017
... my DBC chat with MaTheresa she said it was now reimbursed as quarts even though it is a gallon part number. My parts dept agreed to charge a gallon as a quantity 4 and adjust pricing, but that messed up the sales numbers because it is RIM protected in...
Forum - 02/14/2017
... during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net...
Forum - 01/18/2017
... for your help. This is my reject message. I looked at the seal kit. Has a lot of parts in it. My parts person through a fit when I asked him to look up each seal individually. What operation code do you typically use when...
2.4L Engine - 01/19/2017
... or cracked, pistons and rings need replacing, rod bearing, tensioners and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down...
Forum - 01/19/2017
... labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number" field or in the free flow text field...
Forum - 03/31/2017
... Cases (Passenger Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional information available within Article 1.3.8 of the Parts Policies...
Forum - 05/03/2017
... Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor damaged by a failed caliper for that very reason recently....
Forum - 05/08/2017
What i would have done is: document the failure of lamp seal and close out ticket as customer pay (with parts on order). Once all parts were in, schedule customer for repair and submit then. We sublet our glass r&r's, so we have to account for their...
What Would You Do - 09/17 - 08/22/2017
... with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of the additional necessary parts. The claim rejected with errors...
Forum - 06/05/2017
... component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary to cover the labor for repair/replacement of the subsequently...
Forum - 02/07/2018
... review with the WSC, the freight expense was approved. The dealer was able to clarify that the part was not ordered OVN, but the PDC automatically overnighted the part with the corresponding charge. The dealer was also able to show that the part invoice...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 03/06/2018
If the vehicle had returned to the dealership that did the original repair, it would be considered a "come back". Therefore NOT warranty. However, I agree with jblox that it should not be the customer's responsibility. I would definitely...
Forum - 12/20/2017
... LOF, MPVI, & Tire Rotate service. During the MPVI the technician finds a warrantable failure. Parts are ordered. The customer returns at a later, subsequent, date to have the new component installed. This is considered an added customer concern and...
Forum - 01/18/2018
No specific part warranty authorization. A copy of the original parts invoice or job card is required to support a part replacement transaction.
What Would You Do - 02/18 - 01/22/2018
... case gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 11/14/2017
Reference the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart located within the Parts Policies & Procedures Manual Article 1.1 GM Accessories (excluding Associated Accessories): Dealer Installed*:If dealer installed and...
Forum - 10/26/2017
... back. Would this have been a situation where Enterprise should have been used, so customer could return it to the closest Enterprise location? I know that they will charge a higher fee, for 1-way rentals, but I have been successful at getting those paid,...
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Forum - 04/27/2018
... that has expired, although will be available again in print in the near future. "If the causal part is a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet...
Forum - 05/17/2018
... GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically apply the appropriate parts mark-up to the $3.22 and process the claim. Note, you...
Forum - 05/09/2018
I received the same reply, but, I have an issue with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support...
Forum - 05/01/2018
Well the Warranty Document "Submitting Bulk Parts on a Transaction" has Dex-Cool listed as being available in 1-55 gallons where GWM quantity = 1 gallon. In the print above the chart says "Global Warranty Management is programmed to reimburse bulk...
Forum - 09/12/2018
... as a monthly bonus and I am pretty sure they will pay me the $25.00 processing fee on all WPC return requests since I have to generate the shipping label and documentation for the returns. (I asked for half but I think he will pay me 100% on that) The...
What Would You Do - 02/17 - 01/23/2017
... plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water intrusion, and overhaul the transmission due to coolant in the transmission fluid.How should the warranty administrator proceed...
Forum - 03/16/2017
... my DBC chat with MaTheresa she said it was now reimbursed as quarts even though it is a gallon part number. My parts dept agreed to charge a gallon as a quantity 4 and adjust pricing, but that messed up the sales numbers because it is RIM protected in...
Forum - 02/14/2017
... during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net...
Forum - 01/18/2017
... for your help. This is my reject message. I looked at the seal kit. Has a lot of parts in it. My parts person through a fit when I asked him to look up each seal individually. What operation code do you typically use when...
2.4L Engine - 01/19/2017
... or cracked, pistons and rings need replacing, rod bearing, tensioners and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down...
Forum - 01/19/2017
... labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number" field or in the free flow text field...
Forum - 03/31/2017
... Cases (Passenger Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional information available within Article 1.3.8 of the Parts Policies...
Forum - 05/03/2017
... Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor damaged by a failed caliper for that very reason recently....
Forum - 05/08/2017
What i would have done is: document the failure of lamp seal and close out ticket as customer pay (with parts on order). Once all parts were in, schedule customer for repair and submit then. We sublet our glass r&r's, so we have to account for their...
What Would You Do - 09/17 - 08/22/2017
... with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of the additional necessary parts. The claim rejected with errors...
Forum - 06/05/2017
... component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary to cover the labor for repair/replacement of the subsequently...
Forum - 02/07/2018
... review with the WSC, the freight expense was approved. The dealer was able to clarify that the part was not ordered OVN, but the PDC automatically overnighted the part with the corresponding charge. The dealer was also able to show that the part invoice...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 03/06/2018
If the vehicle had returned to the dealership that did the original repair, it would be considered a "come back". Therefore NOT warranty. However, I agree with jblox that it should not be the customer's responsibility. I would definitely...
Forum - 12/20/2017
... LOF, MPVI, & Tire Rotate service. During the MPVI the technician finds a warrantable failure. Parts are ordered. The customer returns at a later, subsequent, date to have the new component installed. This is considered an added customer concern and...
Forum - 01/18/2018
No specific part warranty authorization. A copy of the original parts invoice or job card is required to support a part replacement transaction.
What Would You Do - 02/18 - 01/22/2018
... case gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 11/14/2017
Reference the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart located within the Parts Policies & Procedures Manual Article 1.1 GM Accessories (excluding Associated Accessories): Dealer Installed*:If dealer installed and...
Forum - 10/26/2017
... back. Would this have been a situation where Enterprise should have been used, so customer could return it to the closest Enterprise location? I know that they will charge a higher fee, for 1-way rentals, but I have been successful at getting those paid,...
Airbag Recalls - 12/04/2017
So I was wondering if, on airbag recalls that require the return of the airbag, would you still have to put a 15 day hold on the airbag or could you ship them out that day? Also, when submitting for the administrative allowance, would you do that when...
Forum - 09/25/2017
... submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor...
Forum - 09/05/2017
I've already emailed my WSC to ask if they can return it ASAP due to the known problem and she's usually pretty responsive to that. I agree though, it's annoying waiting for something to come back just so you can send it on its way again and wa...
Forum - 09/14/2017
... of the condition. Our shop usually pays the tech shop time, documents and if the condition returns and turns out to be a powertrain component failure, will claim SOME of the time as OLH, referencing the prior repair order (usually up to .3)....
Re: What would you do? - 07/20/2012
... punch everything, no exceptions. The claim will need to be submitted again to the help desk with parts and labor billed out and then the customer's participation amount in that particular box toward the bottom of the claim but your DVM isn't done "helping"...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Pyramid Repair? or three separate claims - 01/21/2013
I have a repair to submit that involves replacing three different parts. I have seen a document in the last few days outlining the proper way to submit,but now I can't find it. Customer came in with complaint "drivers seat heater shuts off. tech first...
Re: Sublet - 07/17/2013
If the parts were from your dealership and billed out on the RO, then yes, put them in the parts field. --Also brings to mind that you could have labor on the claim also. We had an instance where our tech did r-r on the headliner to find the stationary...
Re: What should I do? - 12/16/2011
... in a drivers door lock switch. Gave the customer the benefit of the doubt in hopes that they will return for future service....
Service Call - 11/21/2011
... no codes since he didn't take the tester that produces a print-out with him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims...
Re: CURIOUS ABOUT PAY - 01/25/2012
... let them get away with. I handle 3 different manufacturers Chevy, Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked...
Re: Special Policy 10054 - 02/22/2012
... responsible for 50% of the repair so you must include the amount the customer paid in the Customer Participation box. Of course this is just for regular submission. Did the customer have GMPP? Whenever there's customer participation you still put all...
Re: Recall 13426 - 03/19/2014
... for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If you used the correct parts on the first repair...then you will...
Re: ACCESSORY INSTALLS - 02/11/2015
[quote] annawarranty: Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim. [/quote] Good information Anna! Entering the part number in the part field of the ZSET transaction is very important...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... being paid right up front. Hope this helps! [/quote] This only works if you know for sure the parts are going to be requested back. Otherwise your Admin will have to do an adjustment on the claims that the parts were not requested back. With my...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
Forum - 10/17/2016
I think the first job card should've been closed out...needed OLH approval for swapping tire and wheel assmeblies. Then, a second repair order created when the vehicle returned for the same concern. Would need Comeback approval.
Transaction Adjustments - 08/09/2016
A customer had their vehicle in the shop on Monday for a component replacement. A week later the customer returned with a concern that was directly related (consequential damage) to the failure from the previous Monday. How should the transaction with...
GMPP - 06/27/2016
... the deductible amount, the customer pays for the repair, but do you use the list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible....
Re: CORE CHARGE - 02/12/2016
... to the original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and Core" section of the bulletin....
Warranty Performance Analysis - 05/12/2010
... the result that a follow-up audit a year later would show very satisfying progress. The service department would also display an increase in sales and profit while reducing both warranty cost and technician turnover. Here are some suggestions to consider. ...
Components and Systems - 04/13/2010
... one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs,...
Missed Revenue - Active Service Consulting - 01/06/2010
... up, is the most important interaction with the customer in the service transaction process. This particular part of the process can set the entire service visit up for success or failure.Did you know that the manner in which the service advisor interviews...
Global Warranty - Data Entry Tips - 02/04/2010
... authorization to override the error. Decimal points. When entering dollar amounts in the part cost field, always include the decimal point with the appropriate characters in the tenths position of the dollar amount. For example, a dealer obtained...
So I was wondering if, on airbag recalls that require the return of the airbag, would you still have to put a 15 day hold on the airbag or could you ship them out that day? Also, when submitting for the administrative allowance, would you do that when...
Forum - 09/25/2017
... submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor...
Forum - 09/05/2017
I've already emailed my WSC to ask if they can return it ASAP due to the known problem and she's usually pretty responsive to that. I agree though, it's annoying waiting for something to come back just so you can send it on its way again and wa...
Forum - 09/14/2017
... of the condition. Our shop usually pays the tech shop time, documents and if the condition returns and turns out to be a powertrain component failure, will claim SOME of the time as OLH, referencing the prior repair order (usually up to .3)....
Re: What would you do? - 07/20/2012
... punch everything, no exceptions. The claim will need to be submitted again to the help desk with parts and labor billed out and then the customer's participation amount in that particular box toward the bottom of the claim but your DVM isn't done "helping"...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Pyramid Repair? or three separate claims - 01/21/2013
I have a repair to submit that involves replacing three different parts. I have seen a document in the last few days outlining the proper way to submit,but now I can't find it. Customer came in with complaint "drivers seat heater shuts off. tech first...
Re: Sublet - 07/17/2013
If the parts were from your dealership and billed out on the RO, then yes, put them in the parts field. --Also brings to mind that you could have labor on the claim also. We had an instance where our tech did r-r on the headliner to find the stationary...
Re: What should I do? - 12/16/2011
... in a drivers door lock switch. Gave the customer the benefit of the doubt in hopes that they will return for future service....
Service Call - 11/21/2011
... no codes since he didn't take the tester that produces a print-out with him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims...
Re: CURIOUS ABOUT PAY - 01/25/2012
... let them get away with. I handle 3 different manufacturers Chevy, Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked...
Re: Special Policy 10054 - 02/22/2012
... responsible for 50% of the repair so you must include the amount the customer paid in the Customer Participation box. Of course this is just for regular submission. Did the customer have GMPP? Whenever there's customer participation you still put all...
Re: Recall 13426 - 03/19/2014
... for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If you used the correct parts on the first repair...then you will...
Re: ACCESSORY INSTALLS - 02/11/2015
[quote] annawarranty: Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim. [/quote] Good information Anna! Entering the part number in the part field of the ZSET transaction is very important...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... being paid right up front. Hope this helps! [/quote] This only works if you know for sure the parts are going to be requested back. Otherwise your Admin will have to do an adjustment on the claims that the parts were not requested back. With my...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
Forum - 10/17/2016
I think the first job card should've been closed out...needed OLH approval for swapping tire and wheel assmeblies. Then, a second repair order created when the vehicle returned for the same concern. Would need Comeback approval.
Transaction Adjustments - 08/09/2016
A customer had their vehicle in the shop on Monday for a component replacement. A week later the customer returned with a concern that was directly related (consequential damage) to the failure from the previous Monday. How should the transaction with...
GMPP - 06/27/2016
... the deductible amount, the customer pays for the repair, but do you use the list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible....
Re: CORE CHARGE - 02/12/2016
... to the original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and Core" section of the bulletin....
Warranty Performance Analysis - 05/12/2010
... the result that a follow-up audit a year later would show very satisfying progress. The service department would also display an increase in sales and profit while reducing both warranty cost and technician turnover. Here are some suggestions to consider. ...
Components and Systems - 04/13/2010
... one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs,...
Missed Revenue - Active Service Consulting - 01/06/2010
... up, is the most important interaction with the customer in the service transaction process. This particular part of the process can set the entire service visit up for success or failure.Did you know that the manner in which the service advisor interviews...
Global Warranty - Data Entry Tips - 02/04/2010
... authorization to override the error. Decimal points. When entering dollar amounts in the part cost field, always include the decimal point with the appropriate characters in the tenths position of the dollar amount. For example, a dealer obtained...
Product Safety Recall 09226 - 03/11/2010
... - Replace Fuel Pump Module: The recall addresses a crack that may develop in the plastic supply or return port on the modular reservoir assembly. If a crack develops, fuel will leak from the area. Dealers are to inspect and, if necessary, replace the...
Reject of the Month - 03/10/2011
... how these claims are submitted can seem daunting, but is extremely important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement...
Safety Recall 10282 - 12/24/2010
Engine Stall Due to PCM Failure: GM has announced that some parts have become available for replacement in critical customer cases. It is anticipated that an adequate supply of replacement parts will become available in January 2011. Currently, parts...
Safety Recall 10351 - 12/24/2010
... may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could cause a power steering fluid leak and a loss of power steering. The dealer is to secure and, if necessary, reroute the...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... of the tire warranty process. Preparing To Create a Pre-Authorization: The service department has determined that a customer has a warrantable tire concern not related to road hazard. The tire warranty process begins with collecting the information...
Safety Recall 10243A - 09/16/2010
... side trim shield restricts the upward rotation of the safety belt buckle when the seat back is returned to a seating position after being folded flat. Dealers are to modify the second row seat side trim shields. If the safety belt buckle is damaged it...
A very sad audit - 10/13/2010
... the six expensive trucks were on floor plan all winter long. To offset expenses, especially his parts bill, the dealer ordered the warranty clerk and the bookkeeper to create false claims each month, up to at least the amount of the monthly parts bill,...
Safety Recall 10282A - 02/23/2011
Engine Stall Due to PCM Failure: Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated...
Cost Per Vehicle Serviced - 04/27/2011
... CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have...
Front Seat Creak - 06/06/2012
The WPC has noted that seat track assemblies are being returned due to a squeak or creak type noise in the front seats of 2011-2012 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. After review by the WPC it is evident that movement of the...
TPM DTC's - 04/13/2012
In order to determine the root cause of failure on tire pressure monitors, the current or stored DTC must be noted on the job card. This documentation must be included with the returned TPM for engineering analysis.
Authorizations and Approvals - 05/02/2012
... the repair that falls outside of the service agent's empowerment level. Approval is necessary on part warranty, including over the counter part warranty transactions; transactions requiring authorization, such as "P" for excessive parts or "E" for other...
Transmission Replacements and Contacting the PQC - 08/09/2012
... PQC in the following situations:Transmission repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or...
Steering Wheel Damage - 07/02/2012
It has been found that many 2012 and 2013 model year steering wheel replacements are returned with some form of damage (cuts, severe scrapes and damaged center metal emblems). After review of the damaged steering wheels evidence has been found of a sharp...
Blower Motor Diagnosis - 07/02/2012
... were established to reduce the number of fully functional blower motors that are being returned to the WPC. The technician should review applicable bulletins prior to component replacement. ...
New A/C Refrigerant - R1234yf - 07/02/2012
... GM will only reimburse the amount of refrigerant that is actually used.Refrigerant R1234yf, part number 19260234, must be billed by the gram in the Parts Quantity field. The refrigerant is packaged and sold in a 4.5 kg container at a cost of $636.00...
Personal Property Damage - 06/30/2011
... customer no longer has the purchase receipt and it is evident that the coat isn't all that new, a partial reimbursement may be more appropriate. When a replacement reimbursement is made to the customer, they must surrender the item and the service agent...
Recall 10426 Update - 06/30/2011
... seeking completion of this campaign. Transactions submitted with the axle pin charged out in the parts field may reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not...
GMPP CARES Online - 11/17/2011
... prior to transaction submission. It may become necessary to contact CARES if the coverage result returns a "Requires Review" statement. ...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
New Vehicle Tire Warranty - 09/04/2013
... conditions will be charged backThe prorated amount of the tire only is submitted as Customer ParticipationA Pre-Repair Authorization must be generated for all tire warranty transactions (GWM > Prepare & Submit Transactions > Search/Create a...
Certified Elite Criteria Update - 10/01/2013
... Vehicle Customer Retention - 43% or higher (NEW) 2% increase from the previous periodDealership Parts Loyalty - 85% or higher (NEW) 2% increase from the previous periodRepeat Repairs - 3% or less (no change)Service Training Standards - 100% or above...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... the 2 year/24,000 mile plan. A customer who purchased or leased a 2013 Silverado 1500 from a participating agent will need to sign a customer acknowledgement form and a copy is to be retained in the vehicle deal jacket. Customers who purchased...
New Accessory Programs - 04/12/2013
... service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants with earnPOWER awards points when they order eligible accessories on eligible vehicles...
Reject of the month: Net Item Expense - 04/12/2013
... filling the customer's fuel tank and washing the truck for customer satisfaction due to the part being on back order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered...
... - Replace Fuel Pump Module: The recall addresses a crack that may develop in the plastic supply or return port on the modular reservoir assembly. If a crack develops, fuel will leak from the area. Dealers are to inspect and, if necessary, replace the...
Reject of the Month - 03/10/2011
... how these claims are submitted can seem daunting, but is extremely important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement...
Safety Recall 10282 - 12/24/2010
Engine Stall Due to PCM Failure: GM has announced that some parts have become available for replacement in critical customer cases. It is anticipated that an adequate supply of replacement parts will become available in January 2011. Currently, parts...
Safety Recall 10351 - 12/24/2010
... may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could cause a power steering fluid leak and a loss of power steering. The dealer is to secure and, if necessary, reroute the...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... of the tire warranty process. Preparing To Create a Pre-Authorization: The service department has determined that a customer has a warrantable tire concern not related to road hazard. The tire warranty process begins with collecting the information...
Safety Recall 10243A - 09/16/2010
... side trim shield restricts the upward rotation of the safety belt buckle when the seat back is returned to a seating position after being folded flat. Dealers are to modify the second row seat side trim shields. If the safety belt buckle is damaged it...
A very sad audit - 10/13/2010
... the six expensive trucks were on floor plan all winter long. To offset expenses, especially his parts bill, the dealer ordered the warranty clerk and the bookkeeper to create false claims each month, up to at least the amount of the monthly parts bill,...
Safety Recall 10282A - 02/23/2011
Engine Stall Due to PCM Failure: Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated...
Cost Per Vehicle Serviced - 04/27/2011
... CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have...
Front Seat Creak - 06/06/2012
The WPC has noted that seat track assemblies are being returned due to a squeak or creak type noise in the front seats of 2011-2012 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. After review by the WPC it is evident that movement of the...
TPM DTC's - 04/13/2012
In order to determine the root cause of failure on tire pressure monitors, the current or stored DTC must be noted on the job card. This documentation must be included with the returned TPM for engineering analysis.
Authorizations and Approvals - 05/02/2012
... the repair that falls outside of the service agent's empowerment level. Approval is necessary on part warranty, including over the counter part warranty transactions; transactions requiring authorization, such as "P" for excessive parts or "E" for other...
Transmission Replacements and Contacting the PQC - 08/09/2012
... PQC in the following situations:Transmission repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or...
Steering Wheel Damage - 07/02/2012
It has been found that many 2012 and 2013 model year steering wheel replacements are returned with some form of damage (cuts, severe scrapes and damaged center metal emblems). After review of the damaged steering wheels evidence has been found of a sharp...
Blower Motor Diagnosis - 07/02/2012
... were established to reduce the number of fully functional blower motors that are being returned to the WPC. The technician should review applicable bulletins prior to component replacement. ...
New A/C Refrigerant - R1234yf - 07/02/2012
... GM will only reimburse the amount of refrigerant that is actually used.Refrigerant R1234yf, part number 19260234, must be billed by the gram in the Parts Quantity field. The refrigerant is packaged and sold in a 4.5 kg container at a cost of $636.00...
Personal Property Damage - 06/30/2011
... customer no longer has the purchase receipt and it is evident that the coat isn't all that new, a partial reimbursement may be more appropriate. When a replacement reimbursement is made to the customer, they must surrender the item and the service agent...
Recall 10426 Update - 06/30/2011
... seeking completion of this campaign. Transactions submitted with the axle pin charged out in the parts field may reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not...
GMPP CARES Online - 11/17/2011
... prior to transaction submission. It may become necessary to contact CARES if the coverage result returns a "Requires Review" statement. ...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
New Vehicle Tire Warranty - 09/04/2013
... conditions will be charged backThe prorated amount of the tire only is submitted as Customer ParticipationA Pre-Repair Authorization must be generated for all tire warranty transactions (GWM > Prepare & Submit Transactions > Search/Create a...
Certified Elite Criteria Update - 10/01/2013
... Vehicle Customer Retention - 43% or higher (NEW) 2% increase from the previous periodDealership Parts Loyalty - 85% or higher (NEW) 2% increase from the previous periodRepeat Repairs - 3% or less (no change)Service Training Standards - 100% or above...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... the 2 year/24,000 mile plan. A customer who purchased or leased a 2013 Silverado 1500 from a participating agent will need to sign a customer acknowledgement form and a copy is to be retained in the vehicle deal jacket. Customers who purchased...
New Accessory Programs - 04/12/2013
... service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants with earnPOWER awards points when they order eligible accessories on eligible vehicles...
Reject of the month: Net Item Expense - 04/12/2013
... filling the customer's fuel tank and washing the truck for customer satisfaction due to the part being on back order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered...
March 2013 Recall Update - 03/11/2013
... and Pontiac Montana SV6 and Torrent. The special coverage is being administered in phases due to part availability. Noncompliance Recall 12209B - Turn Signal Bulb Outage Indicator Inoperative: The service procedure for the recall bulletin has been...
Where are the Manuals? - 03/11/2013
... & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for the parts department. Global Warranty Management...
GM Certified Service Employee Discount Program - 02/26/2013
... all US GM salaried, hourly and retired employees a discount towards any customer pay service or parts purchased at a participating US dealership has been extended for the 2013 calendar year. The discount is based on the total customer pay repair order...
GMPP Tax Update for Indiana Dealers - 02/26/2013
Dealers must no longer charge sales tax on the sale of a vehicle service contract. The tax is now applicable on the parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... be found in SI within the General Information link under Dealer Installed Accessories. 6. The core return policy was revised in May, 2012. The new policy stated that all warranty cores require return. All warranty cores must be retained until the receipt...
Administrative Allowance - 12/18/2012
... The allowance is for the time required to submit the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. "Document only" requests from the WPC only allow for a 0.2 hour administrative allowance....
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Simplifying Accessories - 10/08/2012
... installed on a vehicle at the dealership, not the assembly plant. If an accessory is meant to be part of the vehicle configuration when it is being built, the accessory is often sent to the delivering dealership before the vehicle arrives. Once the vehicle...
Updated GM Requirements for Maintenance Services - 01/28/2014
... the maintenance plans require that the customer have their complimentary services performed at a participating same-franchise dealership. However, in the interest of customer convenience, GM will allow maintenance services to be performed at a different...
Certified Elite Criteria - 01/28/2014
... closure rate, the thresholds include new vehicle customer retention of 64% or higher, dealership parts loyalty of 87%, repeat repairs less than 3%, and Service Training Standards of 100% or greater. The benefits associated with Certified Elite will be...
HAZMAT - 06/06/2014
The US Department of Transportation requires hazardous material compliance training for anyone who could directly affect hazardous material transportation safety. The USDOT requires recurrent HazMat compliance training at least once every three years....
Refrigerant - 05/09/2014
... announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105 per unit. The part number for a...
Courtesy Transportation Requirements - 12/19/2014
Effective January 1, 2015, GM returned to policy standards in regards to courtesy transportation. Courtesy transportation rentals must be aligned with GM brands and specific segments within brands and to be current or within the past one model year. Reimbursement...
Customer Pay Service Offer - 11/25/2014
... or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from November 1, through December 31, 2014.Eligible LLPW components include...
Powertrain/Drivetrain Assembly - 11/25/2014
... When it is determined that the component requires replacement, a copy of the documentation must be returned with the failed assembly. ...
December 2014 Recall Update - 11/25/2014
... ATS four-door, and 2014 Cadillac CTS sedan (VIN A) vehicles that were serviced with a suspect part are involved in the recall to replace both front outboard lap belt pretensioners. There are approximately 48,000 vehicles involved. The recall is being...
Colorado and Canyon - 10/03/2014
... from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000 Canyons during the first 30 days after...
Unintended Ignition Key Rotation Clarification - 10/03/2014
... - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising...
Ignition Switch Websites - 08/05/2014
... is 598,484. The site reports that multiple shifts are working 7 days a week to produce parts and are also launching additional production lines. It is anticipated that 521,090 service kits will be produced from July 27-August 23; 635,370 kits...
Ignition Switch Websites - 08/05/2014
... is 598,484. The site reports that multiple shifts are working 7 days a week to produce parts and are also launching additional production lines. It is anticipated that 521,090 service kits will be produced from July 27-August 23; 635,370 kits...
Ignition Recall Update - 06/06/2014
... www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance Center. The CAC advisor receives the customer's...
Certified Elite Criteria - 07/01/2014
... New Vehicle Customer Retention threshold has increased to 66% or higher. The Dealership Parts Loyalty threshold has also increased to 89%; a rolling 12-month number. In order to receive Certified Elite benefits, the dealer is required to meet all of...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently being shipped under one part number, based on the VIN number placed on the order. Dealers...
GM Employee Discount Program Extended - 02/17/2017
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop, or on an over...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... Assembly Repair vs Replacement Include the worksheet with a shop copy of the job card when returning a requested assembly to the WPC Scan and attach the worksheet to the warranty transaction for any assembly replacements that are submitted for...
... and Pontiac Montana SV6 and Torrent. The special coverage is being administered in phases due to part availability. Noncompliance Recall 12209B - Turn Signal Bulb Outage Indicator Inoperative: The service procedure for the recall bulletin has been...
Where are the Manuals? - 03/11/2013
... & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for the parts department. Global Warranty Management...
GM Certified Service Employee Discount Program - 02/26/2013
... all US GM salaried, hourly and retired employees a discount towards any customer pay service or parts purchased at a participating US dealership has been extended for the 2013 calendar year. The discount is based on the total customer pay repair order...
GMPP Tax Update for Indiana Dealers - 02/26/2013
Dealers must no longer charge sales tax on the sale of a vehicle service contract. The tax is now applicable on the parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... be found in SI within the General Information link under Dealer Installed Accessories. 6. The core return policy was revised in May, 2012. The new policy stated that all warranty cores require return. All warranty cores must be retained until the receipt...
Administrative Allowance - 12/18/2012
... The allowance is for the time required to submit the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. "Document only" requests from the WPC only allow for a 0.2 hour administrative allowance....
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Simplifying Accessories - 10/08/2012
... installed on a vehicle at the dealership, not the assembly plant. If an accessory is meant to be part of the vehicle configuration when it is being built, the accessory is often sent to the delivering dealership before the vehicle arrives. Once the vehicle...
Updated GM Requirements for Maintenance Services - 01/28/2014
... the maintenance plans require that the customer have their complimentary services performed at a participating same-franchise dealership. However, in the interest of customer convenience, GM will allow maintenance services to be performed at a different...
Certified Elite Criteria - 01/28/2014
... closure rate, the thresholds include new vehicle customer retention of 64% or higher, dealership parts loyalty of 87%, repeat repairs less than 3%, and Service Training Standards of 100% or greater. The benefits associated with Certified Elite will be...
HAZMAT - 06/06/2014
The US Department of Transportation requires hazardous material compliance training for anyone who could directly affect hazardous material transportation safety. The USDOT requires recurrent HazMat compliance training at least once every three years....
Refrigerant - 05/09/2014
... announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105 per unit. The part number for a...
Courtesy Transportation Requirements - 12/19/2014
Effective January 1, 2015, GM returned to policy standards in regards to courtesy transportation. Courtesy transportation rentals must be aligned with GM brands and specific segments within brands and to be current or within the past one model year. Reimbursement...
Customer Pay Service Offer - 11/25/2014
... or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from November 1, through December 31, 2014.Eligible LLPW components include...
Powertrain/Drivetrain Assembly - 11/25/2014
... When it is determined that the component requires replacement, a copy of the documentation must be returned with the failed assembly. ...
December 2014 Recall Update - 11/25/2014
... ATS four-door, and 2014 Cadillac CTS sedan (VIN A) vehicles that were serviced with a suspect part are involved in the recall to replace both front outboard lap belt pretensioners. There are approximately 48,000 vehicles involved. The recall is being...
Colorado and Canyon - 10/03/2014
... from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000 Canyons during the first 30 days after...
Unintended Ignition Key Rotation Clarification - 10/03/2014
... - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising...
Ignition Switch Websites - 08/05/2014
... is 598,484. The site reports that multiple shifts are working 7 days a week to produce parts and are also launching additional production lines. It is anticipated that 521,090 service kits will be produced from July 27-August 23; 635,370 kits...
Ignition Switch Websites - 08/05/2014
... is 598,484. The site reports that multiple shifts are working 7 days a week to produce parts and are also launching additional production lines. It is anticipated that 521,090 service kits will be produced from July 27-August 23; 635,370 kits...
Ignition Recall Update - 06/06/2014
... www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance Center. The CAC advisor receives the customer's...
Certified Elite Criteria - 07/01/2014
... New Vehicle Customer Retention threshold has increased to 66% or higher. The Dealership Parts Loyalty threshold has also increased to 89%; a rolling 12-month number. In order to receive Certified Elite benefits, the dealer is required to meet all of...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently being shipped under one part number, based on the VIN number placed on the order. Dealers...
GM Employee Discount Program Extended - 02/17/2017
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop, or on an over...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... Assembly Repair vs Replacement Include the worksheet with a shop copy of the job card when returning a requested assembly to the WPC Scan and attach the worksheet to the warranty transaction for any assembly replacements that are submitted for...
December 2016 Recall Update - 11/29/2016
... with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer Enthusiasm. The recall will remain open in IVH. Safety Recall 14491, 14735, 15406C, 15815-02,...
Reject of the Month - 11/29/2016
... for payment, the transaction returned with the following rejects: - Error 072: total parts amount exceeds the allowance for labor code - Error 073: other labor hours exceed the allowance for labor code - Error 083: sublet amount exceeds the...
Service Agent Self-Empowerment Updates - 05/22/2017
... the following situations: Potential repeat repair transactions that are less than $250 Excessive parts - parts total is less than $250 Transactions with odometer discrepancies that are less than $500 Policy transactions that total less than $2,500 Up...
Limited Lifetime - 06/19/2017
... owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts and Accessories Policies and Procedures Manual provides detail on components that are covered by the...
Policy Changes - 07/25/2017
... required to add the line to the job card. The service consultant or other non-technician service department employees may add the line to the job card. Management is no longer required to approve added lines to address open safety, emissions, and non-compliance...
The Waiting Room - 03/21/2017
... customers are involved and even excited about coming back. Customers are typically more eager to return to the dealership waiting room when they aren’t bored....
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... customer pay job card doesn’t have this documentation requirement. However, if a subsequent part warranty transaction is required, the flush code on the original repair may be requested to verify that the reason for the part warranty isn’t...
Service Update Bulletin - 05/22/2017
A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation...
Reject of the Month - 04/08/2016
... areas of compliance. On initial submission, if there are no other errors on the claim, these particular issues will not cause the transaction to reject; rather they will pay, with potential for chargeback in a review situation. Remember that transaction...
Verifying The Repair Process - 04/28/2016
... seal. The repair was completed and documented by the technician with time punches and necessary parts charged out. Of the replacement parts charged out, a new oil seal, two gaskets, 9 quarts of oil and filter are included. Have questions to substantiate...
Safety Recall 15822 - 05/23/2016
... has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side seatbelt retractor on new, unused and unsold vehicles in dealer inventory with less than...
Roadside Assistance - 05/24/2016
... Assistance is the Reunite program. A "Reunite Tow" is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
Special Tool Loan Program - 06/27/2016
... be shipped via 2-day ground (overnight is available with an additional charge) and then must be returned to the central distribution warehouse in Romeoville, IL, after 5 days of use. ...
Tire Prorating & Admin Allowance - 10/26/2016
... field of the warranty transaction for submitting the Tire Pre-Repair Authorization into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
December 2015 Recall Update - 12/01/2015
... Pretensioner Locking Performance: The safety recall has been revised to include an update to the Part Information section. The kit for the Buick Encore (cocoa color) is no longer available for ordering. Dealers are to order individual components of the...
2016 Camaro & Malibu - 02/02/2016
... and Manufacturing. A successful product launch requires that customers have their vehicles returned to them as quickly as possible and identifying root cause quickly to correct product issues in a timely manner. ...
October 2015 Recall Update - 10/02/2015
... Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013...
City Express Cargo Van - 06/30/2015
... directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the WPC for inspection. GM will notify...
GM CCA Battery Service Center - 06/30/2015
... exchange process will not change. The batteries remain on restriction through TAC and must be returned to the BSC or WPC. ...
August 2015 Recall Update - 07/29/2015
... mileage.Special Coverage 14567A: Rear Seat Belt Buckle Damage: A statement has been added to the parts information section of the special coverage, requesting dealers not to order recall parts for shelf stock. Very few vehicles are expected to require...
Certified Elite - 07/29/2015
... to 1.3% or less, and the dealership field action closure rate has increased to 95%. Dealership parts loyalty remains at 90% and service training standards stays the same as well as 100% or greater. The benefits associated with Certified Elite status...
May 2015 Recall Update - 04/28/2015
... Ignition Switch/Ignition Lock Cylinder/Ignition Key-Keys for Life Program: The part information, service procedure, and warranty transaction information sections of the bulletin have been updated to reflect the Keys for Life Program. Special Coverage...
Reject of the Month - 01/21/2015
... was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The claim rejected with error 067 for parts incompatibility due to the weatherstrip part numbers. After...
... with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer Enthusiasm. The recall will remain open in IVH. Safety Recall 14491, 14735, 15406C, 15815-02,...
Reject of the Month - 11/29/2016
... for payment, the transaction returned with the following rejects: - Error 072: total parts amount exceeds the allowance for labor code - Error 073: other labor hours exceed the allowance for labor code - Error 083: sublet amount exceeds the...
Service Agent Self-Empowerment Updates - 05/22/2017
... the following situations: Potential repeat repair transactions that are less than $250 Excessive parts - parts total is less than $250 Transactions with odometer discrepancies that are less than $500 Policy transactions that total less than $2,500 Up...
Limited Lifetime - 06/19/2017
... owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts and Accessories Policies and Procedures Manual provides detail on components that are covered by the...
Policy Changes - 07/25/2017
... required to add the line to the job card. The service consultant or other non-technician service department employees may add the line to the job card. Management is no longer required to approve added lines to address open safety, emissions, and non-compliance...
The Waiting Room - 03/21/2017
... customers are involved and even excited about coming back. Customers are typically more eager to return to the dealership waiting room when they aren’t bored....
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... customer pay job card doesn’t have this documentation requirement. However, if a subsequent part warranty transaction is required, the flush code on the original repair may be requested to verify that the reason for the part warranty isn’t...
Service Update Bulletin - 05/22/2017
A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation...
Reject of the Month - 04/08/2016
... areas of compliance. On initial submission, if there are no other errors on the claim, these particular issues will not cause the transaction to reject; rather they will pay, with potential for chargeback in a review situation. Remember that transaction...
Verifying The Repair Process - 04/28/2016
... seal. The repair was completed and documented by the technician with time punches and necessary parts charged out. Of the replacement parts charged out, a new oil seal, two gaskets, 9 quarts of oil and filter are included. Have questions to substantiate...
Safety Recall 15822 - 05/23/2016
... has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side seatbelt retractor on new, unused and unsold vehicles in dealer inventory with less than...
Roadside Assistance - 05/24/2016
... Assistance is the Reunite program. A "Reunite Tow" is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
Special Tool Loan Program - 06/27/2016
... be shipped via 2-day ground (overnight is available with an additional charge) and then must be returned to the central distribution warehouse in Romeoville, IL, after 5 days of use. ...
Tire Prorating & Admin Allowance - 10/26/2016
... field of the warranty transaction for submitting the Tire Pre-Repair Authorization into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
December 2015 Recall Update - 12/01/2015
... Pretensioner Locking Performance: The safety recall has been revised to include an update to the Part Information section. The kit for the Buick Encore (cocoa color) is no longer available for ordering. Dealers are to order individual components of the...
2016 Camaro & Malibu - 02/02/2016
... and Manufacturing. A successful product launch requires that customers have their vehicles returned to them as quickly as possible and identifying root cause quickly to correct product issues in a timely manner. ...
October 2015 Recall Update - 10/02/2015
... Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013...
City Express Cargo Van - 06/30/2015
... directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the WPC for inspection. GM will notify...
GM CCA Battery Service Center - 06/30/2015
... exchange process will not change. The batteries remain on restriction through TAC and must be returned to the BSC or WPC. ...
August 2015 Recall Update - 07/29/2015
... mileage.Special Coverage 14567A: Rear Seat Belt Buckle Damage: A statement has been added to the parts information section of the special coverage, requesting dealers not to order recall parts for shelf stock. Very few vehicles are expected to require...
Certified Elite - 07/29/2015
... to 1.3% or less, and the dealership field action closure rate has increased to 95%. Dealership parts loyalty remains at 90% and service training standards stays the same as well as 100% or greater. The benefits associated with Certified Elite status...
May 2015 Recall Update - 04/28/2015
... Ignition Switch/Ignition Lock Cylinder/Ignition Key-Keys for Life Program: The part information, service procedure, and warranty transaction information sections of the bulletin have been updated to reflect the Keys for Life Program. Special Coverage...
Reject of the Month - 01/21/2015
... was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The claim rejected with error 067 for parts incompatibility due to the weatherstrip part numbers. After...
Bulletin Updates - 01/21/2015
... result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery replacement labor time) in the labor field;...
Battery Replacement Bulletin - 09/25/2018
... provides detail on Original Equipment Batteries and ACDelco Replacement Battery Approved Warranty Part Numbers. The bulletin update contains the 2019 model year. The battery warranty replacement part table has been removed from the latest version....
Cause of Failure - 08/22/2017
... actually know the cause of failure because certain components being replaced aren’t taken apart and examined to determine the cause of failure. The Warranty Part Center may do that to analyze the component to determine the root cause of the failure,...
From the Forum: Sublet Repair Facility - 08/22/2017
... approval is required from GM. If GM receives customer complaints regarding the work performed by a particular establishment, GM reserves the right to withdraw its approval for such establishment, GM will consult with Service Agent before withdrawing...
GM Authorization - 02/20/2018
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
January 2018 Recall Update - 12/21/2017
... supplier. Certain 2009 Pontiac Vibe vehicles are involved. Safety Recall 17337-01: Diesel Particulate Matter Sensor Diagnostic Fault: Phase 2 of the recall has been released. Vehicles involved in Phase 2 include certain 2016-2018 Chevrolet Colorado...
Policy Decision - 04/23/2018
... of the Policy Evaluation Tool as we currently know it. The PET is used to determine GM’s participation in out-of-warranty service repairs based on the customer’s overall GM engagement and loyalty. Rather than a participation calculation based...
Off Lease Trucks - 12/21/2017
... SUVs, and high end models. Franchised dealers will have first pick of the plentiful vehicles returning off lease with independent retailers continuing to face a thin supply. ...
PQC Requirements - 01/22/2018
... This information must be included with a copy of the job card if the component is required to be returned to the WPC....
HAZ MAT Tips - 03/26/2019
... good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains a Guide for...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Approved Pre-Authorizations - 02/21/2019
PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Warranty Blocks and Branded Titles - 01/28/2020
... Systems Warranty - Federal or California Emissions Warranty must be honored as long as the OEM part is present on the vehicle and is able to be repaired or replaced per published service procedures. Failures must be due to a defect in material or workmanship...
Policy Evaluation Tool - 09/24/2019
... be considered, using warranty rates, not customer pay. It is a requirement to stay within the GM participation amount, or range, provided by the tool. Any deviation requires pre-approval from the dealer’s DMA using the Claim Pre-Approval Request...
Pre-Repair Authorization - 01/29/2020
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Rental Days - 12/02/2019
... rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit increase policy was released with Global Message GCUS-9-8486 for job cards with...
Assembly Consumer Warranty - 12/02/2019
... components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the...
OnTRAC Renew & Switch - 05/29/2020
... greater than 20 days will be flagged and automatically show a Renew button below the blue “Return” button (far right of the VIN). Rentals with 20 days or greater will show a yellow Renew button and those with 25 days or greater will show...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Auto Industry Recovery - 06/23/2020
Global vehicle sales may fall year over year by more than 20% in 2020 and not return to pre-COVID-19 levels until 2023. While everyone wants to get back to normal a full recovery is not likely to occur until people are confident that it is safe to reengage...
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of...
Accessories: LPO, ACO, and IBP - 11/25/2020
... (IBP Accessories). Associated Accessories offered through GM’s Integrated Business Partners (IBP) are covered by the individual accessory manufacturer. GM, however, will pay labor and an administrative allowance if the accessory needs to be replaced...
Employee Discount Program - 09/22/2020
... widows/widowers of former salary employees with 5 or more years of cumulative service are eligible participants in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum...
... result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery replacement labor time) in the labor field;...
Battery Replacement Bulletin - 09/25/2018
... provides detail on Original Equipment Batteries and ACDelco Replacement Battery Approved Warranty Part Numbers. The bulletin update contains the 2019 model year. The battery warranty replacement part table has been removed from the latest version....
Cause of Failure - 08/22/2017
... actually know the cause of failure because certain components being replaced aren’t taken apart and examined to determine the cause of failure. The Warranty Part Center may do that to analyze the component to determine the root cause of the failure,...
From the Forum: Sublet Repair Facility - 08/22/2017
... approval is required from GM. If GM receives customer complaints regarding the work performed by a particular establishment, GM reserves the right to withdraw its approval for such establishment, GM will consult with Service Agent before withdrawing...
GM Authorization - 02/20/2018
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
January 2018 Recall Update - 12/21/2017
... supplier. Certain 2009 Pontiac Vibe vehicles are involved. Safety Recall 17337-01: Diesel Particulate Matter Sensor Diagnostic Fault: Phase 2 of the recall has been released. Vehicles involved in Phase 2 include certain 2016-2018 Chevrolet Colorado...
Policy Decision - 04/23/2018
... of the Policy Evaluation Tool as we currently know it. The PET is used to determine GM’s participation in out-of-warranty service repairs based on the customer’s overall GM engagement and loyalty. Rather than a participation calculation based...
Off Lease Trucks - 12/21/2017
... SUVs, and high end models. Franchised dealers will have first pick of the plentiful vehicles returning off lease with independent retailers continuing to face a thin supply. ...
PQC Requirements - 01/22/2018
... This information must be included with a copy of the job card if the component is required to be returned to the WPC....
HAZ MAT Tips - 03/26/2019
... good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains a Guide for...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Approved Pre-Authorizations - 02/21/2019
PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Warranty Blocks and Branded Titles - 01/28/2020
... Systems Warranty - Federal or California Emissions Warranty must be honored as long as the OEM part is present on the vehicle and is able to be repaired or replaced per published service procedures. Failures must be due to a defect in material or workmanship...
Policy Evaluation Tool - 09/24/2019
... be considered, using warranty rates, not customer pay. It is a requirement to stay within the GM participation amount, or range, provided by the tool. Any deviation requires pre-approval from the dealer’s DMA using the Claim Pre-Approval Request...
Pre-Repair Authorization - 01/29/2020
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Rental Days - 12/02/2019
... rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit increase policy was released with Global Message GCUS-9-8486 for job cards with...
Assembly Consumer Warranty - 12/02/2019
... components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the...
OnTRAC Renew & Switch - 05/29/2020
... greater than 20 days will be flagged and automatically show a Renew button below the blue “Return” button (far right of the VIN). Rentals with 20 days or greater will show a yellow Renew button and those with 25 days or greater will show...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Auto Industry Recovery - 06/23/2020
Global vehicle sales may fall year over year by more than 20% in 2020 and not return to pre-COVID-19 levels until 2023. While everyone wants to get back to normal a full recovery is not likely to occur until people are confident that it is safe to reengage...
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of...
Accessories: LPO, ACO, and IBP - 11/25/2020
... (IBP Accessories). Associated Accessories offered through GM’s Integrated Business Partners (IBP) are covered by the individual accessory manufacturer. GM, however, will pay labor and an administrative allowance if the accessory needs to be replaced...
Employee Discount Program - 09/22/2020
... widows/widowers of former salary employees with 5 or more years of cumulative service are eligible participants in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... repurchase from the customer, the dealership administers the repurchase closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Badging - 04/29/2021
... left corner of the tailgate to the center high post above the license plate bracket. Even the returning Hummer has embraced large font, both front and rear of the vehicle. ...
Getting to Know the PET - 01/03/2022
... use PET if you feel offering out of warranty assistance is the best decision for the particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required...
May 2022 Recall Update - 04/26/2022
... N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain 2021 Cadillac Escalade/Escalade ESV, Chevrolet Suburban/Tahoe,...
New Rental Policy Guidelines - 05/25/2022
... have significantly impacted both the availability and daily rate of rental vehicles at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers...
Reject of the Month - April 2023 - 03/23/2023
... punch of 0.5 hours. The original diagnosis was performed and time punched on a preceding parts ordered job card. A new job card was opened when the parts were in and the customer returned for the repair. The new job card documented component replacement...
Policy Evaluation Tool Pilot Program - 05/23/2023
... fully disclose the total repair cost, the Dealer discount (if applicable), GM Policy assistance participation, and the final amount due from customer. The Policy Evaluation Tool must continue to be run at warranty rates to determine the recommended amount...
The Cause of Failure - 06/26/2023
... and “Correction” fields at the time of first transaction submission. If parts were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”,...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
GM Authorization - 02/28/2023
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Shipping Charges - 01/24/2023
To avoid shipping charges dealers should contact RXO Logistics (not XPO LTL) for all GM material return questions and guidance (excluding Chevrolet Bolt batteries). RXO Logistics contact information: 855.654.7157 or email SCGMOPS@rxo.com.
Continental Tire Recall - 10/26/2023
... recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
Reject of the Month - September 2023 - 08/29/2023
... recall bulletin, total $1,140 as noted below: ** Submit a $520.00 USD ($624.00 CAN) administrative part allowance. Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. ** Submit a $600.00 USD ($720.00...
Dongle Reminders: - 08/29/2023
... a manual review process. The dongle device scan is required on claims involving dealer installed part warranty transactions, mobile repairs that result in a warranty transaction as well as in cases where the vehicle shows up with a dead battery and cannot...
Dealer Empowerment - 02/26/2024
... up to $2,500 and within $500 of the Policy Evaluation Tool result. Repeat Repairs/Pyramiding and Part Ceiling Exceeded transactions may be self-authorized up to $250. And transactions with a Mileage Discrepancy (Odometer Less than Previously Reported)...
Option C - Third Year - 11/29/2023
... year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled in Option C for the next three years, January 1, 2024 through...
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Cruise - 04/23/2024
... autonomous systems engaged. This move is key to validating the self-driving systems in its path to return to driverless operations. ...
Adding a line to a claim - 03/01/2024
... (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 12/12/2023
... is to verify that it was done correctly and if it was not then to return it to the responsible party so they can fix their mistake. Our tickets are left open if they are PDI or warranty, closed if there is COD on them. I don't entirely like that but...
What Would You Do? - 10/23 - 09/26/2023
... right front headlamp assembly, hood, and the right fender. The sublet invoice included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility...
Forum - 07/31/2023
Hi, May I also ask a question regarding freight? Our parts people are asking for freight charges on a locally obtained part. I've had concerns about that, if its a local part why is freight a factor? Are we allowed to ask for freight with part expediting. ...
Forum - 12/08/2022
... they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak area, or you can just say...
... repurchase from the customer, the dealership administers the repurchase closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Badging - 04/29/2021
... left corner of the tailgate to the center high post above the license plate bracket. Even the returning Hummer has embraced large font, both front and rear of the vehicle. ...
Getting to Know the PET - 01/03/2022
... use PET if you feel offering out of warranty assistance is the best decision for the particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required...
May 2022 Recall Update - 04/26/2022
... N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain 2021 Cadillac Escalade/Escalade ESV, Chevrolet Suburban/Tahoe,...
New Rental Policy Guidelines - 05/25/2022
... have significantly impacted both the availability and daily rate of rental vehicles at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers...
Reject of the Month - April 2023 - 03/23/2023
... punch of 0.5 hours. The original diagnosis was performed and time punched on a preceding parts ordered job card. A new job card was opened when the parts were in and the customer returned for the repair. The new job card documented component replacement...
Policy Evaluation Tool Pilot Program - 05/23/2023
... fully disclose the total repair cost, the Dealer discount (if applicable), GM Policy assistance participation, and the final amount due from customer. The Policy Evaluation Tool must continue to be run at warranty rates to determine the recommended amount...
The Cause of Failure - 06/26/2023
... and “Correction” fields at the time of first transaction submission. If parts were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”,...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
GM Authorization - 02/28/2023
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Shipping Charges - 01/24/2023
To avoid shipping charges dealers should contact RXO Logistics (not XPO LTL) for all GM material return questions and guidance (excluding Chevrolet Bolt batteries). RXO Logistics contact information: 855.654.7157 or email SCGMOPS@rxo.com.
Continental Tire Recall - 10/26/2023
... recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
Reject of the Month - September 2023 - 08/29/2023
... recall bulletin, total $1,140 as noted below: ** Submit a $520.00 USD ($624.00 CAN) administrative part allowance. Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. ** Submit a $600.00 USD ($720.00...
Dongle Reminders: - 08/29/2023
... a manual review process. The dongle device scan is required on claims involving dealer installed part warranty transactions, mobile repairs that result in a warranty transaction as well as in cases where the vehicle shows up with a dead battery and cannot...
Dealer Empowerment - 02/26/2024
... up to $2,500 and within $500 of the Policy Evaluation Tool result. Repeat Repairs/Pyramiding and Part Ceiling Exceeded transactions may be self-authorized up to $250. And transactions with a Mileage Discrepancy (Odometer Less than Previously Reported)...
Option C - Third Year - 11/29/2023
... year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled in Option C for the next three years, January 1, 2024 through...
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Cruise - 04/23/2024
... autonomous systems engaged. This move is key to validating the self-driving systems in its path to return to driverless operations. ...
Adding a line to a claim - 03/01/2024
... (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 12/12/2023
... is to verify that it was done correctly and if it was not then to return it to the responsible party so they can fix their mistake. Our tickets are left open if they are PDI or warranty, closed if there is COD on them. I don't entirely like that but...
What Would You Do? - 10/23 - 09/26/2023
... right front headlamp assembly, hood, and the right fender. The sublet invoice included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility...
Forum - 07/31/2023
Hi, May I also ask a question regarding freight? Our parts people are asking for freight charges on a locally obtained part. I've had concerns about that, if its a local part why is freight a factor? Are we allowed to ask for freight with part expediting. ...
Forum - 12/08/2022
... they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak area, or you can just say...
What Would You Do? - 11/22 - 10/28/2022
The owner of a 2022 Chevrolet Silverado visited the service department to have a loose feeling in the front end of the truck addressed. The technician diagnosed a failure with both front upper ball joints.To correct the condition both of the upper a-arms...
When to do separate claims? - 01/20/2023
... cat exhaust pipes needed to be replaced due to cracks on the weld causing exhaust leaks. This is part of a bulletin-PIP5681. Tech is telling me these are separate issues. I was thinking to claim the cat under the cat converter replacement LOP and then...
Forum - 07/20/2022
we usually allow 1-2 days,,,barring a weekend,,,for the owner to return the rental,,,beyond that you are on thin ice as it then becomes the owners responsibility then to assume the cost. if they have a good excuse like away on vacation maybe you...
What Would You Do? - 09/22 - 08/22/2022
... Also found a fractured stator. The technician indicated that it was not clearly evident which part caused vehicle failure, but required a replacement SRTA. The transmission was replaced and then reprogrammed. The warranty administrator selected...
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 05/19/2023
What is the part number in question? Are you working with a bulletin or is this a regular repair? Do you have the last 8 of your VIN so we can see what you are running into? I personally have not run into any issues except for one that I had related to...
Consequential damage authorizations - 03/14/2023
... in Global, it states that the OLH claimed(base time) for replacement of the consequential damaged parts DOES NOT require Service Management auth on the hard copy, but on the next page it states that "Service Agent Authorization in the Self-Authorization...
Forum - 04/20/2022
... entirely but I am with Mary on this one. Whoever submits the claim should be providing the parts. Depending on how you process them there could be a couple of scenarios. If I submit the body labor as a sublet then all the parts go on my service RO with...
Forum - 04/15/2022
... as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount to repair the scratch. ...
Forum - 02/23/2022
... 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used inflator assembly. ...
Forum - 02/23/2022
... 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used inflator assembly. ...
Forum - 05/12/2022
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Out of Warranty Rental - 06/13/2022
Has anyone ever submitted for payment of a rental due to part delayed for a customer pay repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but...
Forum - 01/10/2022
In regards to parts expediting and rental, the most current limitations are listed in the Courtesy Transportation bulletin, 07-00-89-037R: A maximum of 3 calendar days rental is allowed when expenses incurred for obtaining a part locally are also being...
Forum - 01/14/2022
... serial number. Customer didnt give us updated contact info and we never could get ahold of them to return. Maybe he will bring it back when he gets a few more notices.......
Pyramid repair - 06/14/2021
... 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results, would not communicate. Contacted TAC, performed additional diagnosis, advised to replace for a 3rd time, same part number and results....
Forum - 02/04/2021
... the 16na102 for the injector pump that failed and metal goes through the system and all the listed parts need to be replaced. That bulletin says it falls under the powertrain warranty. However the car went out of the powertrain about 5 days before they...
Forum - 06/01/2020
... once the repair is done, we do an updated PET at the final expense total. This usually lowers the participation amount, but we are still compliant because we did one before repair began. It's unfair to the customer to change the participation amount...
REPEAT/RELATED REPAIR - 06/12/2020
... due to the purge solenoid already being replaced warranty and paid. However now I have 2 parts not just the purge solenoid and still only one code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage....
Forum - 01/28/2020
Hi caroldeickman, Please refer to the Core Policies section of the Parts P&P Manual, beginning page 59 (with Heavy Core information beginning on page 64). There is no deduction when returning a core to GM/Hollingsworth Core Logistics that is: like...
Forum - 01/28/2020
The Professional Brake Products (formerly DuraStop) Warranty Statement is available in Parts P&P Article 1.1.12. The article defines coverages for parts purchased prior to April 1, 2018 (including those that carry the brake pad and shoe limited lifetime...
Forum - 03/05/2020
... of the situation. (including justifiable policy as you described) If the PET shows non zero participation you MUST submit a pre-authorization for DMA override of the PET. My SM is mad at me for enforcing this but I have gone back and forth with lots...
Forum - 03/27/2020
Our showrooom was closed to in-person traffic on 3/20/20 by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday,...
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
Forum - 08/12/2019
I treat my same job card parts warranties as add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed...
The owner of a 2022 Chevrolet Silverado visited the service department to have a loose feeling in the front end of the truck addressed. The technician diagnosed a failure with both front upper ball joints.To correct the condition both of the upper a-arms...
When to do separate claims? - 01/20/2023
... cat exhaust pipes needed to be replaced due to cracks on the weld causing exhaust leaks. This is part of a bulletin-PIP5681. Tech is telling me these are separate issues. I was thinking to claim the cat under the cat converter replacement LOP and then...
Forum - 07/20/2022
we usually allow 1-2 days,,,barring a weekend,,,for the owner to return the rental,,,beyond that you are on thin ice as it then becomes the owners responsibility then to assume the cost. if they have a good excuse like away on vacation maybe you...
What Would You Do? - 09/22 - 08/22/2022
... Also found a fractured stator. The technician indicated that it was not clearly evident which part caused vehicle failure, but required a replacement SRTA. The transmission was replaced and then reprogrammed. The warranty administrator selected...
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 05/19/2023
What is the part number in question? Are you working with a bulletin or is this a regular repair? Do you have the last 8 of your VIN so we can see what you are running into? I personally have not run into any issues except for one that I had related to...
Consequential damage authorizations - 03/14/2023
... in Global, it states that the OLH claimed(base time) for replacement of the consequential damaged parts DOES NOT require Service Management auth on the hard copy, but on the next page it states that "Service Agent Authorization in the Self-Authorization...
Forum - 04/20/2022
... entirely but I am with Mary on this one. Whoever submits the claim should be providing the parts. Depending on how you process them there could be a couple of scenarios. If I submit the body labor as a sublet then all the parts go on my service RO with...
Forum - 04/15/2022
... as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount to repair the scratch. ...
Forum - 02/23/2022
... 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used inflator assembly. ...
Forum - 02/23/2022
... 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used inflator assembly. ...
Forum - 05/12/2022
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Out of Warranty Rental - 06/13/2022
Has anyone ever submitted for payment of a rental due to part delayed for a customer pay repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but...
Forum - 01/10/2022
In regards to parts expediting and rental, the most current limitations are listed in the Courtesy Transportation bulletin, 07-00-89-037R: A maximum of 3 calendar days rental is allowed when expenses incurred for obtaining a part locally are also being...
Forum - 01/14/2022
... serial number. Customer didnt give us updated contact info and we never could get ahold of them to return. Maybe he will bring it back when he gets a few more notices.......
Pyramid repair - 06/14/2021
... 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results, would not communicate. Contacted TAC, performed additional diagnosis, advised to replace for a 3rd time, same part number and results....
Forum - 02/04/2021
... the 16na102 for the injector pump that failed and metal goes through the system and all the listed parts need to be replaced. That bulletin says it falls under the powertrain warranty. However the car went out of the powertrain about 5 days before they...
Forum - 06/01/2020
... once the repair is done, we do an updated PET at the final expense total. This usually lowers the participation amount, but we are still compliant because we did one before repair began. It's unfair to the customer to change the participation amount...
REPEAT/RELATED REPAIR - 06/12/2020
... due to the purge solenoid already being replaced warranty and paid. However now I have 2 parts not just the purge solenoid and still only one code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage....
Forum - 01/28/2020
Hi caroldeickman, Please refer to the Core Policies section of the Parts P&P Manual, beginning page 59 (with Heavy Core information beginning on page 64). There is no deduction when returning a core to GM/Hollingsworth Core Logistics that is: like...
Forum - 01/28/2020
The Professional Brake Products (formerly DuraStop) Warranty Statement is available in Parts P&P Article 1.1.12. The article defines coverages for parts purchased prior to April 1, 2018 (including those that carry the brake pad and shoe limited lifetime...
Forum - 03/05/2020
... of the situation. (including justifiable policy as you described) If the PET shows non zero participation you MUST submit a pre-authorization for DMA override of the PET. My SM is mad at me for enforcing this but I have gone back and forth with lots...
Forum - 03/27/2020
Our showrooom was closed to in-person traffic on 3/20/20 by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday,...
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
Forum - 08/12/2019
I treat my same job card parts warranties as add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed...
Forum - 11/19/2019
When entering multiple parts to a claim after the 1st part entered hit the add button at the end of the row. This will take you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give...
Special Coverage Adjustment 04039C - 01/06/2010
... diesel engine. The special coverage only covers injector replacement as a result of high fuel return rates due to fuel injector body cracks, ball seat erosion, or high pressure seal extrusion. The special coverage covers the condition for 7/200,000 ...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
Forum - 12/06/2019
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique...
Service Manager - 11/14/2019
... and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need some basic help. Thanks for any...
Forum - 11/08/2019
The solution was actually quite simple. No replacement part was required, so this is treated as any reimbursement should be. The independant shop presented their original paid invoice, the failed part, and all necessary...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
Retail Radio changed to Policy claim - 03/20/2020
How do we process a claim for a retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently...
Forum - 03/12/2020
No, this is the MyRewards points that the customers redeem for service/parts vouchers. Once they come into dealer, we have to accept the voucher in the app on Global and give jobcard/parts invoice number and it pays on the statement
Forum - 05/15/2020
... credit on his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty...
Forum - 03/05/2020
... Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
ELECTRONIC EXCHANGE ADMIN ALLOWANCE - 01/16/2020
... is out of warranty and we ran a PET to get her radio control assembly replaced. She did pay for part of the repair and I was wondering if we can still claim $45 admin allowance with the customer participation? ...
Forum - 01/17/2020
Thanks for the reply ewill3rd. I know we can't bill out parts on exchange units, I just wanted to make sure we can still claim the $45 admin allowance even with customer participation.
Forum - 05/29/2020
Recalculate repair using PET. Submit to DMA if customer participation differs. If DMA approves, Service manager must authorize for excessive parts then should be resubmitted with P authorization.
Forum - 06/29/2020
... at best, and eliminates any deviation concerns. Depending on the dollars of the excessive parts, and what they were needed for, a possible parts authorization would be needed along with the policy authorization code. We do have $500 to use...
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Forum - 08/26/2020
Unless it's under you auth. limits for parts and labor if it was one i was working on i would h route the claim with a copy of technician clock time with any olh time clocked separate and explain the need for the excessive parts.
Forum - 08/04/2020
The ESC section of the Parts Department and Warranty Compliance article references maintaining a copy of the ESC inovice with the job card. Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as...
Forum - 11/20/2020
In this situation, the warranty administrator worked with the service advisor to have the customer return to the dealership to have the recall completed in its entirety. Once completed, the claim was submitted for payment. Thanks craigp!
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
When entering multiple parts to a claim after the 1st part entered hit the add button at the end of the row. This will take you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give...
Special Coverage Adjustment 04039C - 01/06/2010
... diesel engine. The special coverage only covers injector replacement as a result of high fuel return rates due to fuel injector body cracks, ball seat erosion, or high pressure seal extrusion. The special coverage covers the condition for 7/200,000 ...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
Forum - 12/06/2019
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique...
Service Manager - 11/14/2019
... and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need some basic help. Thanks for any...
Forum - 11/08/2019
The solution was actually quite simple. No replacement part was required, so this is treated as any reimbursement should be. The independant shop presented their original paid invoice, the failed part, and all necessary...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
Retail Radio changed to Policy claim - 03/20/2020
How do we process a claim for a retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently...
Forum - 03/12/2020
No, this is the MyRewards points that the customers redeem for service/parts vouchers. Once they come into dealer, we have to accept the voucher in the app on Global and give jobcard/parts invoice number and it pays on the statement
Forum - 05/15/2020
... credit on his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty...
Forum - 03/05/2020
... Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
ELECTRONIC EXCHANGE ADMIN ALLOWANCE - 01/16/2020
... is out of warranty and we ran a PET to get her radio control assembly replaced. She did pay for part of the repair and I was wondering if we can still claim $45 admin allowance with the customer participation? ...
Forum - 01/17/2020
Thanks for the reply ewill3rd. I know we can't bill out parts on exchange units, I just wanted to make sure we can still claim the $45 admin allowance even with customer participation.
Forum - 05/29/2020
Recalculate repair using PET. Submit to DMA if customer participation differs. If DMA approves, Service manager must authorize for excessive parts then should be resubmitted with P authorization.
Forum - 06/29/2020
... at best, and eliminates any deviation concerns. Depending on the dollars of the excessive parts, and what they were needed for, a possible parts authorization would be needed along with the policy authorization code. We do have $500 to use...
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Forum - 08/26/2020
Unless it's under you auth. limits for parts and labor if it was one i was working on i would h route the claim with a copy of technician clock time with any olh time clocked separate and explain the need for the excessive parts.
Forum - 08/04/2020
The ESC section of the Parts Department and Warranty Compliance article references maintaining a copy of the ESC inovice with the job card. Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as...
Forum - 11/20/2020
In this situation, the warranty administrator worked with the service advisor to have the customer return to the dealership to have the recall completed in its entirety. Once completed, the claim was submitted for payment. Thanks craigp!
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 01/25/2021
... another member will provide feedback on this thread regarding how they are handling airbag returns!...
Forum - 01/25/2021
... to figure out what to do. TK Holding is saying they will not be shipping out any labels until they return back to the office andthen the will only allow 6. Can you imagine that. I did get a message from SCfield action saying after 7 to email them and...
Field Actions - 06/14/2021
... to think a field action can be performed more than once. Is this correct? If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/23/2021
... or little assistance, your service manager can adjust (with a stated cause) the customer participation up to $500.00 per line. If your service manager feels the customer participation is still too high, he/she can submit a request to your DMA. In any...
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
... That is what we did, now we are struggling to get paid. It is rejecting for excessive parts and labor hours. It is ST, and I have checked all of the parts and they are correct. My tech has 13 hours in the job. It won't even pay...
Forum - 07/23/2021
Due to the amount of hours and parts, you will have to h-route with appropriate auths on it for ST and excessive parts. SM has to auth any time over 2.0 on a ST lop. Claim total over dealer limit will also kick them back. Do you know how to find your...
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be submitted to warranty in quarts. ) Am I correct that I will have to wait for the claim...
Forum - 11/03/2021
... it.. I would make a customer pay-type ticket ($0/0 time cost) to remove and note tech. Then when parts available, the vehicle can be given to that tech to replace jack. That is how we treat instances where warranty parts have to be ordered already...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Forum - 06/17/2022
yes i have done these,,,as every odd ball claim situation seems to be attracted to this dealership! Parts delay has to be documented by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has...
Forum - 05/02/2022
... to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really hoping they will have a solution or I will be screwed. ...
Forum - 04/26/2022
I called the Global Connect Help Desk and was assured that the issue with adding parts after the failed part was selected would be fixed. I guess when the time comes we'll see. I sure hope so.
Forum - 03/10/2023
... Even if it was just to view inventory it will put it on and mess the techs all up for diag. My Parts manager told them not to do it again. It even will tell me when it was ordered and when it came in. And yes this is on the parts side, not...
Scrape report - 03/09/2023
... to ask where)I have been printing a Transaction summary report daily, and making a report for parts as to which parts to scrape and when. If someone knows how to access this please let me know ! Thanks in advance ...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 03/21/2023
... the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... YOU HAVE MULTIPLE LINES AND THEY GET KICKED FM DEPT TO DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS...
Forum - 05/03/2023
I have a claim that was rejected for Error 807 : Warranty time limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. In...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Forum - 06/21/2022
I too have had ZPTI claims pay for parts purchased prior to the 2 year, but over the 12 month mark in the past. However recently we had this question as well, and in speaking with my WSC and DMA, they had clarified that what Carol stated...
Forum - 06/29/2022
It depends on the situation and here is how: If the technician "threw" a part at it then you guys should eat it and move on. If the diagnostic chart said to replace a part based on actual testing and then there was still an issue then your claim would...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting parts for reuse." Are these 2 separate things? Is "cleaning and reconditioning of internal transmission" different from "Cleaning and inspectin...
Forum - 07/07/2022
... add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 12/22/2022
Well, well, well... how about that? Regarding Field Action N222386380, any claim being returned with ONLY Error 173 Field Action has already been performed are automatically being reviewed for approval by the Warranty Support Center. Dealers to NOT need...
... another member will provide feedback on this thread regarding how they are handling airbag returns!...
Forum - 01/25/2021
... to figure out what to do. TK Holding is saying they will not be shipping out any labels until they return back to the office andthen the will only allow 6. Can you imagine that. I did get a message from SCfield action saying after 7 to email them and...
Field Actions - 06/14/2021
... to think a field action can be performed more than once. Is this correct? If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/23/2021
... or little assistance, your service manager can adjust (with a stated cause) the customer participation up to $500.00 per line. If your service manager feels the customer participation is still too high, he/she can submit a request to your DMA. In any...
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
... That is what we did, now we are struggling to get paid. It is rejecting for excessive parts and labor hours. It is ST, and I have checked all of the parts and they are correct. My tech has 13 hours in the job. It won't even pay...
Forum - 07/23/2021
Due to the amount of hours and parts, you will have to h-route with appropriate auths on it for ST and excessive parts. SM has to auth any time over 2.0 on a ST lop. Claim total over dealer limit will also kick them back. Do you know how to find your...
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be submitted to warranty in quarts. ) Am I correct that I will have to wait for the claim...
Forum - 11/03/2021
... it.. I would make a customer pay-type ticket ($0/0 time cost) to remove and note tech. Then when parts available, the vehicle can be given to that tech to replace jack. That is how we treat instances where warranty parts have to be ordered already...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Forum - 06/17/2022
yes i have done these,,,as every odd ball claim situation seems to be attracted to this dealership! Parts delay has to be documented by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has...
Forum - 05/02/2022
... to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really hoping they will have a solution or I will be screwed. ...
Forum - 04/26/2022
I called the Global Connect Help Desk and was assured that the issue with adding parts after the failed part was selected would be fixed. I guess when the time comes we'll see. I sure hope so.
Forum - 03/10/2023
... Even if it was just to view inventory it will put it on and mess the techs all up for diag. My Parts manager told them not to do it again. It even will tell me when it was ordered and when it came in. And yes this is on the parts side, not...
Scrape report - 03/09/2023
... to ask where)I have been printing a Transaction summary report daily, and making a report for parts as to which parts to scrape and when. If someone knows how to access this please let me know ! Thanks in advance ...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 03/21/2023
... the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... YOU HAVE MULTIPLE LINES AND THEY GET KICKED FM DEPT TO DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS...
Forum - 05/03/2023
I have a claim that was rejected for Error 807 : Warranty time limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. In...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Forum - 06/21/2022
I too have had ZPTI claims pay for parts purchased prior to the 2 year, but over the 12 month mark in the past. However recently we had this question as well, and in speaking with my WSC and DMA, they had clarified that what Carol stated...
Forum - 06/29/2022
It depends on the situation and here is how: If the technician "threw" a part at it then you guys should eat it and move on. If the diagnostic chart said to replace a part based on actual testing and then there was still an issue then your claim would...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting parts for reuse." Are these 2 separate things? Is "cleaning and reconditioning of internal transmission" different from "Cleaning and inspectin...
Forum - 07/07/2022
... add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 12/22/2022
Well, well, well... how about that? Regarding Field Action N222386380, any claim being returned with ONLY Error 173 Field Action has already been performed are automatically being reviewed for approval by the Warranty Support Center. Dealers to NOT need...
Forum - 01/10/2023
I am like you. I looked it up and even had my parts manager to look up the part # for me to make sure i wasn't overlooking something. It is just called the thermostat. I will for sure follow this post to see what everyone comes up with because a thermostat...
Forum - 11/14/2022
But because they are considered a 3rd party rental I thought that you would have to email your DVM explaining you are using a 3rd party because they know Enterprise doesn't follow a contract that they will override. You would have to attach the...
Electronic Service Center processing warranty claims with CCL - 12/05/2022
Normally the ESC can be counted on to properly bill exchange components and not charge the dealership for the part. Today however, we ran into a situation where the owner was covered by a CCL,,,which was correctly noted in IVH,,,and the ESC still...
Forum - 08/01/2022
When they get parts estimates are they telling the parts department they need it at warranty pricing? I used to work for a dealer that the writers would run the PET off the customer pay price. Once they had to rerun them a couple of times they worked...
Forum - 08/14/2023
... core center after you guys process it. If you have more questions contact WPC. Warranty Parts Center USA warrantypartscenterusa@gm.com ...
Forum - 08/15/2023
Bulletin 99-00-89-019 Section N (New Model Exchange Program Parts) indicates that the WPC will notify the dealer for shipping instructions. And, most of the exchange parts will be expedited back to the WPC with the WPC arranging shipment. Contact the...
Forum - 09/27/2023
Dealer has to supply all parts to body shop. NVD will not approve a claim with sublet vendor supplied parts. Sublet vendor may have repaired all the damage, however, "hood" and "R/F fender" were not in the damage codes listed. Warranty Admin should let...
Forum - 11/02/2023
SM will have to approve policy with a PET ran noting part ordered under B2B, if the PET comes back with participation SM can override up $500 and if over submit approval via empowerment portal explaining why deviation is requested
Forum - 12/04/2023
... to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one listed in bulletin...
LPO INSTALLATION TIME AND MILEAGE LIMITS - 11/22/2023
... delivery knowing that the accessories were not here yet. The customer has taken a long time to return to have then installed-we are talking months and a bunch of miles. Anyone else ever run into this? Will the claim reject because of this? During PDI,...
Forum - 11/27/2023
I had it happen w hen none of the LPO'S arrived at time of delivery and the vehicle had about 5000 miles when the customer returned. I just h-routed and it was paid.
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 01/16/2024
... was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts. Again, rare but not zero. It would be nice if we could have some idea that the exchange centers...
Forum - 01/11/2024
Just tried to put my first claim through with an instrument cluster. Error 72 - parts amount excessive. Waiting to hear back from DBC. I put the part number in and let the amount auto generate.
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
Forum - 02/22/2024
... Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which...
95/5 - 04/23/2024
... is required are straight time labor operations, published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to...
Forum - 03/21/2024
... you can go into a paid AC claim using search transactions, click blue link, look at net item labor parts and see what the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
BrightDrop - 03/23/2024
Effective March 1, 2024, BrightDrop Service and Parts Policies and Procedures documents have been integrated into both the Service P&P and Parts P&P documents. Language has been added clarifying that cross-line warranty repairs are only allowed...
Sublet Repairs - 02/26/2024
... lower of the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances...
Reject of the Month - January 2024 - 12/26/2023
... for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified that the DEF tank could not build sufficient...
EPIC De-commission - 08/29/2023
EPIC is scheduled for de-commission on 10/15/2023. All of the functionality associated with EPIC was transferred to Parts Workbench Plus in early August. The Parts Workbench Plus App is available in the GlobalConnect App Center.
GM and The Moth - 08/29/2023
GM and The Moth have partnered to bring The Moth’s Pop-up Porch to Detroit and Ann Arbor. GM first partnered with the nonprofit a few years ago to hold storytelling workshops at GM for groups of employees and to sponsor events. Storytelling is viewed...
October 2023 Recall Update - 09/25/2023
... 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall N222371151-11 Heated Steering Wheel Retrofit:...
Rental Reimbursement - 11/21/2022
... recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies, both in the availability of vehicles and the higher-than-normal daily rental rate these companies are charging. GM requested that dealers...
I am like you. I looked it up and even had my parts manager to look up the part # for me to make sure i wasn't overlooking something. It is just called the thermostat. I will for sure follow this post to see what everyone comes up with because a thermostat...
Forum - 11/14/2022
But because they are considered a 3rd party rental I thought that you would have to email your DVM explaining you are using a 3rd party because they know Enterprise doesn't follow a contract that they will override. You would have to attach the...
Electronic Service Center processing warranty claims with CCL - 12/05/2022
Normally the ESC can be counted on to properly bill exchange components and not charge the dealership for the part. Today however, we ran into a situation where the owner was covered by a CCL,,,which was correctly noted in IVH,,,and the ESC still...
Forum - 08/01/2022
When they get parts estimates are they telling the parts department they need it at warranty pricing? I used to work for a dealer that the writers would run the PET off the customer pay price. Once they had to rerun them a couple of times they worked...
Forum - 08/14/2023
... core center after you guys process it. If you have more questions contact WPC. Warranty Parts Center USA warrantypartscenterusa@gm.com ...
Forum - 08/15/2023
Bulletin 99-00-89-019 Section N (New Model Exchange Program Parts) indicates that the WPC will notify the dealer for shipping instructions. And, most of the exchange parts will be expedited back to the WPC with the WPC arranging shipment. Contact the...
Forum - 09/27/2023
Dealer has to supply all parts to body shop. NVD will not approve a claim with sublet vendor supplied parts. Sublet vendor may have repaired all the damage, however, "hood" and "R/F fender" were not in the damage codes listed. Warranty Admin should let...
Forum - 11/02/2023
SM will have to approve policy with a PET ran noting part ordered under B2B, if the PET comes back with participation SM can override up $500 and if over submit approval via empowerment portal explaining why deviation is requested
Forum - 12/04/2023
... to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one listed in bulletin...
LPO INSTALLATION TIME AND MILEAGE LIMITS - 11/22/2023
... delivery knowing that the accessories were not here yet. The customer has taken a long time to return to have then installed-we are talking months and a bunch of miles. Anyone else ever run into this? Will the claim reject because of this? During PDI,...
Forum - 11/27/2023
I had it happen w hen none of the LPO'S arrived at time of delivery and the vehicle had about 5000 miles when the customer returned. I just h-routed and it was paid.
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 01/16/2024
... was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts. Again, rare but not zero. It would be nice if we could have some idea that the exchange centers...
Forum - 01/11/2024
Just tried to put my first claim through with an instrument cluster. Error 72 - parts amount excessive. Waiting to hear back from DBC. I put the part number in and let the amount auto generate.
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
Forum - 02/22/2024
... Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which...
95/5 - 04/23/2024
... is required are straight time labor operations, published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to...
Forum - 03/21/2024
... you can go into a paid AC claim using search transactions, click blue link, look at net item labor parts and see what the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
BrightDrop - 03/23/2024
Effective March 1, 2024, BrightDrop Service and Parts Policies and Procedures documents have been integrated into both the Service P&P and Parts P&P documents. Language has been added clarifying that cross-line warranty repairs are only allowed...
Sublet Repairs - 02/26/2024
... lower of the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances...
Reject of the Month - January 2024 - 12/26/2023
... for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified that the DEF tank could not build sufficient...
EPIC De-commission - 08/29/2023
EPIC is scheduled for de-commission on 10/15/2023. All of the functionality associated with EPIC was transferred to Parts Workbench Plus in early August. The Parts Workbench Plus App is available in the GlobalConnect App Center.
GM and The Moth - 08/29/2023
GM and The Moth have partnered to bring The Moth’s Pop-up Porch to Detroit and Ann Arbor. GM first partnered with the nonprofit a few years ago to hold storytelling workshops at GM for groups of employees and to sponsor events. Storytelling is viewed...
October 2023 Recall Update - 09/25/2023
... 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall N222371151-11 Heated Steering Wheel Retrofit:...
Rental Reimbursement - 11/21/2022
... recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies, both in the availability of vehicles and the higher-than-normal daily rental rate these companies are charging. GM requested that dealers...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... be GM authorized. It’s important to detail in the Business Case section why GM should participate in the repair. The most common reason to request GM help is the extended warranty does not cover the needed repair. Sometimes there is an extended...
Minimizing Rejected Transactions - 03/23/2023
... for OLH must be marked. In addition to a dealer’s 95/5 percentage, STS performance is also part of the requirement. Authorization code A (Policy) - Policy repair empowerment, along with regular warranty claims, is now up to $3,000.00. Keep...
Technical Assistance - 03/23/2023
... The database contains technical service information provided by GM service and engineering departments and dealer service departments, including case closings. Technical Assistance, or TAC, is a GM department that technicians can reach out to when they...
Service Update Bulletin - 07/25/2023
... Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided that the applicable warranty is still in effect. This type of field action is implemented to address a non-safety...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... refrigerant leak will have a different amount of refrigerant. Since refrigerant is billed out as a part number, although it comes from a machine, communication between the technician and the parts department is key in making sure the correct amount of...
Warranty and the Technician - 06/20/2022
... comments and with separate on/off punch time that must be clocked prior to billing out parts on the job card. Before closeout of the job card, the ending odometer mileage must be recorded on the job card and it must be transferred from the shop...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Customer Enthusiasm Guidelines - 01/27/2022
A Customer Enthusiasm repair is a repair performed, with GM participation, within the warranty period, where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
Recall N202324251-01 RRAB - 05/25/2022
... new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the new RH part (barcode or QR code) scanned and submitted...
Cross-Line Warranty - 10/26/2021
... may be performed on non-franchised used vehicles sold by the dealership from their Pre-Owned department, including in-stock used vehicles requiring warranty repair. Exception: Cadillac First Maintenance services must be performed at a Cadillac dealership. When...
Authorized Dealer - 10/26/2021
If a customer with a Chevrolet electric vehicle contacts a non-participating dealer or dealer that has not yet met all training, tool, and equipment requirements for service, they should be directed to Chevrolet.com or 1-833-EVCHEVY to find a participating...
Policies and Procedures 2021 - 03/22/2021
... be approved by the region. Also, if there is a later failure of a component that was replaced as part of the Special Coverage, the warranty on that part is 12 months from the original date of installation. If the vehicle is still within the Special Coverage...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
January 2021 Recall Update - 12/29/2020
... to replace the front passenger airbag inflator module. The recall has been revised to update the parts and warranty information sections. Safety Recall 49152-01 Takata Air Bag Inflators: All 2007-08 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet...
October 2020 Recall Update - 09/22/2020
... 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage...
LTG Frequently Asked Questions - 09/22/2020
... tool box to retrieve the appropriate tool to perform that procedure.-- Perform the procedure.-- Return the tool to the tool box.-- Stop the watch. There are currently almost 10,000 labor operations. These are applied and maintained over 400 labor time...
Policy Evaluation Tool Deviations - 11/25/2020
... Management had the authority to deviate from the Policy Evaluation tool results for customer participation up to $500. With that announcement it stated that dealers were still encouraged to follow the recommended amount of assistance. The dealership...
Empowerment - 06/23/2020
... to transaction submission. In the case of service agent authorization for Net Ceiling Exceeded, Part Ceiling Exceeded, Odometer Discrepancy/Rollback and Repeat Repair authorization is required either prior to transaction submission or at the time of...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership...
Courtesy Transportation - 02/27/2020
... (outside the Bumper-to-Bumper warranty), GM brand maintenance program services, or ZPTI and ZPTC part warranties. If a vehicle is in your dealership and repaired the same day, the two options available are a one-way or two-way shuttle or a $21.00...
GM Employee Discount - 01/22/2018
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Additionally, for the 2018 calendar year, eligible employees/retirees also have the ability to give...
STS Results and Empowerment - 01/22/2018
... 1, 2018, all dealers that were on Dealer Empowerment Level 5 for not meeting STS thresholds returned to standard dealer empowerment (Level 6). Additionally, dealers will not have their empowerment level reduced to Level 5 due to 2017 fourth quarter STS...
OE Batteries - 12/21/2017
... information, including the table. The table provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test...
... be GM authorized. It’s important to detail in the Business Case section why GM should participate in the repair. The most common reason to request GM help is the extended warranty does not cover the needed repair. Sometimes there is an extended...
Minimizing Rejected Transactions - 03/23/2023
... for OLH must be marked. In addition to a dealer’s 95/5 percentage, STS performance is also part of the requirement. Authorization code A (Policy) - Policy repair empowerment, along with regular warranty claims, is now up to $3,000.00. Keep...
Technical Assistance - 03/23/2023
... The database contains technical service information provided by GM service and engineering departments and dealer service departments, including case closings. Technical Assistance, or TAC, is a GM department that technicians can reach out to when they...
Service Update Bulletin - 07/25/2023
... Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided that the applicable warranty is still in effect. This type of field action is implemented to address a non-safety...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... refrigerant leak will have a different amount of refrigerant. Since refrigerant is billed out as a part number, although it comes from a machine, communication between the technician and the parts department is key in making sure the correct amount of...
Warranty and the Technician - 06/20/2022
... comments and with separate on/off punch time that must be clocked prior to billing out parts on the job card. Before closeout of the job card, the ending odometer mileage must be recorded on the job card and it must be transferred from the shop...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Customer Enthusiasm Guidelines - 01/27/2022
A Customer Enthusiasm repair is a repair performed, with GM participation, within the warranty period, where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
Recall N202324251-01 RRAB - 05/25/2022
... new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the new RH part (barcode or QR code) scanned and submitted...
Cross-Line Warranty - 10/26/2021
... may be performed on non-franchised used vehicles sold by the dealership from their Pre-Owned department, including in-stock used vehicles requiring warranty repair. Exception: Cadillac First Maintenance services must be performed at a Cadillac dealership. When...
Authorized Dealer - 10/26/2021
If a customer with a Chevrolet electric vehicle contacts a non-participating dealer or dealer that has not yet met all training, tool, and equipment requirements for service, they should be directed to Chevrolet.com or 1-833-EVCHEVY to find a participating...
Policies and Procedures 2021 - 03/22/2021
... be approved by the region. Also, if there is a later failure of a component that was replaced as part of the Special Coverage, the warranty on that part is 12 months from the original date of installation. If the vehicle is still within the Special Coverage...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
January 2021 Recall Update - 12/29/2020
... to replace the front passenger airbag inflator module. The recall has been revised to update the parts and warranty information sections. Safety Recall 49152-01 Takata Air Bag Inflators: All 2007-08 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet...
October 2020 Recall Update - 09/22/2020
... 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage...
LTG Frequently Asked Questions - 09/22/2020
... tool box to retrieve the appropriate tool to perform that procedure.-- Perform the procedure.-- Return the tool to the tool box.-- Stop the watch. There are currently almost 10,000 labor operations. These are applied and maintained over 400 labor time...
Policy Evaluation Tool Deviations - 11/25/2020
... Management had the authority to deviate from the Policy Evaluation tool results for customer participation up to $500. With that announcement it stated that dealers were still encouraged to follow the recommended amount of assistance. The dealership...
Empowerment - 06/23/2020
... to transaction submission. In the case of service agent authorization for Net Ceiling Exceeded, Part Ceiling Exceeded, Odometer Discrepancy/Rollback and Repeat Repair authorization is required either prior to transaction submission or at the time of...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership...
Courtesy Transportation - 02/27/2020
... (outside the Bumper-to-Bumper warranty), GM brand maintenance program services, or ZPTI and ZPTC part warranties. If a vehicle is in your dealership and repaired the same day, the two options available are a one-way or two-way shuttle or a $21.00...
GM Employee Discount - 01/22/2018
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Additionally, for the 2018 calendar year, eligible employees/retirees also have the ability to give...
STS Results and Empowerment - 01/22/2018
... 1, 2018, all dealers that were on Dealer Empowerment Level 5 for not meeting STS thresholds returned to standard dealer empowerment (Level 6). Additionally, dealers will not have their empowerment level reduced to Level 5 due to 2017 fourth quarter STS...
OE Batteries - 12/21/2017
... information, including the table. The table provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test...
Recall Summary Update - 01/22/2018
... program. Dealers are instructed to inspect the catalytic converter and replace if the correct part was not installed at time of vehicle assembly. The recall affects certain 2018 Cadillac XTS vehicles. If the converter is replaced, core return policies...
Associated Accessories - 08/22/2017
... repair solution. The manufacturer will provide, at no cost, under the terms of the warranty, the parts necessary to repair the accessory or a complete accessory replacement; as a result parts must not be claimed on a GM warranty transaction. A...
SAASR Page Two - Transaction Analysis - 08/21/2017
... with the following adjustments: labor expenses are adjusted to National average labor rates, parts expenses are adjusted by removing parts mark up, and expenses that are not included in warranty analytics reporting are excluded (customer enthusiasm,...
Center of Learning - 09/27/2017
... for not meeting the 98% threshold, who have met or exceeded that threshold as of 8/6/2017, will return to standard empowerment level 6 effective October 1, 2017. ...
R-134A Refrigerant - 10/23/2017
The dealer price for R-134a refrigerant has increased. Part number 12356150 has increased from $139.00 to $193.50 for a 30-pound cylinder. Part number 88864533 has increased from $130.00 to $193.50 for a 30-pound cylinder.
November 2017 Recall Update - 10/24/2017
... receive a completion bonus of $25 by performing the recall repair prior to December 31, 2017, and returning the used inflator. The program authorizes dealers to provide alternate transportation to affected vehicle owners while their vehicle is at the...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s state labor charges, taxes, a...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
Sublet Repair Compliancy - 06/25/2018
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Associated Accessories - 05/22/2018
... assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of...
OE Batteries - 06/25/2018
... the information contained within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Attachment Reminder - 07/23/2018
... Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add on repairs; the shop copy of...
Mail-In Rebate - 12/19/2014
... has announced a $200 consumer mail-in rebate with the purchase of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, dealer installed GM parts engine or transmission...
Air Bag Inflator Modules - 03/26/2015
... All instructions contained within the shipping container must be followed. The used module must be returned within two business days of its removal from an involved vehicle. The employee that packs and ships the used module must have received HazMat...
Chevrolet Volt - 02/23/2015
... packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the P...
Upcoming Safety Recall 15206 - 06/30/2015
... vehicle at the outside of the front outboard seating positions can fatigue and separate over time. Parts to perform the recall are currently not available. When parts become available, dealers will replace the front lap seat belt anchor assemblies.&...
Upcoming Safety Recall 15438 - 06/30/2015
... Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly...
When the Service Manager is Away - 06/30/2015
... service management involvement before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that...
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
Refrigerant Recovery and Recharge - 09/02/2015
... a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to...
Maintenance - 10/23/2015
... or 24,000 miles. This program has been very successful for dealers by encouraging customers to return to the selling dealer during the warranty period for maintenance. For 2016 model year Chevrolet, Buick, and GMC models, commercial customers can continue...
JK Tyre Added to GWM - 10/23/2015
... shipping label is generated during the PRA process, the defective tire(s) are to be immediately returned to the WPC. ...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
GM Pre-Owned Collection - 02/02/2016
... used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
... program. Dealers are instructed to inspect the catalytic converter and replace if the correct part was not installed at time of vehicle assembly. The recall affects certain 2018 Cadillac XTS vehicles. If the converter is replaced, core return policies...
Associated Accessories - 08/22/2017
... repair solution. The manufacturer will provide, at no cost, under the terms of the warranty, the parts necessary to repair the accessory or a complete accessory replacement; as a result parts must not be claimed on a GM warranty transaction. A...
SAASR Page Two - Transaction Analysis - 08/21/2017
... with the following adjustments: labor expenses are adjusted to National average labor rates, parts expenses are adjusted by removing parts mark up, and expenses that are not included in warranty analytics reporting are excluded (customer enthusiasm,...
Center of Learning - 09/27/2017
... for not meeting the 98% threshold, who have met or exceeded that threshold as of 8/6/2017, will return to standard empowerment level 6 effective October 1, 2017. ...
R-134A Refrigerant - 10/23/2017
The dealer price for R-134a refrigerant has increased. Part number 12356150 has increased from $139.00 to $193.50 for a 30-pound cylinder. Part number 88864533 has increased from $130.00 to $193.50 for a 30-pound cylinder.
November 2017 Recall Update - 10/24/2017
... receive a completion bonus of $25 by performing the recall repair prior to December 31, 2017, and returning the used inflator. The program authorizes dealers to provide alternate transportation to affected vehicle owners while their vehicle is at the...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s state labor charges, taxes, a...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
Sublet Repair Compliancy - 06/25/2018
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Associated Accessories - 05/22/2018
... assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of...
OE Batteries - 06/25/2018
... the information contained within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Attachment Reminder - 07/23/2018
... Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add on repairs; the shop copy of...
Mail-In Rebate - 12/19/2014
... has announced a $200 consumer mail-in rebate with the purchase of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, dealer installed GM parts engine or transmission...
Air Bag Inflator Modules - 03/26/2015
... All instructions contained within the shipping container must be followed. The used module must be returned within two business days of its removal from an involved vehicle. The employee that packs and ships the used module must have received HazMat...
Chevrolet Volt - 02/23/2015
... packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the P...
Upcoming Safety Recall 15206 - 06/30/2015
... vehicle at the outside of the front outboard seating positions can fatigue and separate over time. Parts to perform the recall are currently not available. When parts become available, dealers will replace the front lap seat belt anchor assemblies.&...
Upcoming Safety Recall 15438 - 06/30/2015
... Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly...
When the Service Manager is Away - 06/30/2015
... service management involvement before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that...
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
Refrigerant Recovery and Recharge - 09/02/2015
... a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to...
Maintenance - 10/23/2015
... or 24,000 miles. This program has been very successful for dealers by encouraging customers to return to the selling dealer during the warranty period for maintenance. For 2016 model year Chevrolet, Buick, and GMC models, commercial customers can continue...
JK Tyre Added to GWM - 10/23/2015
... shipping label is generated during the PRA process, the defective tire(s) are to be immediately returned to the WPC. ...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
GM Pre-Owned Collection - 02/02/2016
... used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Bluetooth Calls When Using An iPhone - 02/02/2016
... radio. If they either initiate or receive a Bluetooth(r) call, the infotainment system will not return to the radio station they were listening to when the call is completed. Apparently, it will default to the Bluetooth(r) display. This applies to all...
Assembly Replacement Reminder - 07/28/2016
... prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job card and attach a copy to the warranty transaction submission for review by the WSC or...
Aluminum Wheel Refinishing - 06/27/2016
... the refinisher's responsibilities. Wheels that have been refinished by an outside company must be returned to the same vehicle. To ensure this, the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation...
OptiKleen and DEF - 07/25/2017
... the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number 1051515 (quart) or 88865785 (pallet) in the Parts field with...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
March 2017 Recall Update - 02/17/2017
... Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities, and update the service procedure to install the accessory wiring harness components. The bulletin affects certain 2004-2009...
Tire Replacement Labour Operations - 06/06/2014
... Tire Authorization form must be accurately completed, and in certain situations, the tires must be returned to the tire manufacturer. Tires are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labour to mount and...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
Diesel Exhaust Fluid - 10/03/2014
... year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon drum-PN 88863494, and 330 gallon tote-PN 88863495. ...
Policy Decisions - 02/27/2014
... status, click on the Completed link to view the data in Excel format. A benchmark for Customer Participation is, on average, 25% or more. If the Participation Calculator is used with every Policy Decision the percentage will most likely be closer to...
Michelin Tire Recall - 01/28/2014
... complete the Michelin Limited Warranty Claim Form for reimbursement. Defective tires are to be returned immediately to the MAST Inspection Center in Greenville, SC. See Global Message G_0000182693 for complete details and instructions. ...
DEF - 02/27/2014
Effective February 12, 2014, the dealer price of Diesel Exhaust Fluid has been reduced. Pricing for the one gallon package, part number 19286291, is now $6.10. The pricing for a 2.5 gallon package, part number 19286292, is $10.73.
Reject of the Month - 01/10/2014
... by empowered service agents if the condition is due to an additional manufacturing defect and/or parts warranty. If the transaction is beyond the service agent's empowerment, it must be routed for review. In the case of our transaction example,...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
Dexos1 0W20 Price Decrease - 11/18/2013
... This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within the EPIC application. Current dealer price for a quart of 0W20 is $3.65, part number 19...
October 2012 Recall Update - 10/08/2012
... for the ATS and XTS which has a ten day maximum).Upcoming Safety Recall 12190 - Cracked Supply or Return Port on the Fuel Pump Module: Certain vehicles may have a condition in which the plastic supply or return port on the fuel pump module may crack,...
December 2012 Recall Update - 12/18/2012
... must be replaced. Approximately 426,000 vehicles are involved. GM is currently working with the parts supplier to obtain the parts needed to correct the concern. An adequate parts supply is anticipated on January 2, 2013. Dealers will be advised when...
Global Labour Code Transition - 03/11/2013
... the transition draws near, GM will select a date which all pending claims will be returned back to the dealer to transition to the new LTG format. It is recommended that dealers handle all claims prior to that determined date, then do not route any transactions...
Concern Not Duplicated - 05/14/2013
... Especially if that concern has cropped up again in the time since they were in your service department and the survey arrived. The other reason for worry is that if the customer returns within six months of submitting the CCND labour operation and the...
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
End Production - 07/30/2013
... and rear window there is room for extra tall items. The EXT model isn't the only model that won't return for another model year; it is joined by the Escalade Hybrid, Chevrolet Tahoe Hybrid and GM Yukon Hybrid. The standard Escalade and Escalade ESV will...
Accessory Floor Mats - 07/03/2013
The accessory floor mat kit for the Buick LaCrosse is on backorder. ADI's may fulfill orders with the old part number that has Saxonia retainers. It will be necessary to perform a rework to replace the Saxonia retainer with the ITW 2.0 retainers. ITW...
August 2013 Recall Update - 07/30/2013
... Restraint System (SRS) Electronic Control Module (ECM): This bulletin has been updated to include part numbers that are restricted by the PQC. Certain 2003-2004 model year Pontiac Vibe vehicles may require the installation of a sub-wire harness (filter)...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and...
Everyday Value and the $5 Reimbursement - 11/17/2011
... sold for $39.95 or less. Research has shown that the number one reason customers do not return to the dealership for maintenance service is the price. Value pricing will help get your customers in your dealership. The multipoint inspections provide additional...
... radio. If they either initiate or receive a Bluetooth(r) call, the infotainment system will not return to the radio station they were listening to when the call is completed. Apparently, it will default to the Bluetooth(r) display. This applies to all...
Assembly Replacement Reminder - 07/28/2016
... prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job card and attach a copy to the warranty transaction submission for review by the WSC or...
Aluminum Wheel Refinishing - 06/27/2016
... the refinisher's responsibilities. Wheels that have been refinished by an outside company must be returned to the same vehicle. To ensure this, the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation...
OptiKleen and DEF - 07/25/2017
... the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number 1051515 (quart) or 88865785 (pallet) in the Parts field with...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
March 2017 Recall Update - 02/17/2017
... Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities, and update the service procedure to install the accessory wiring harness components. The bulletin affects certain 2004-2009...
Tire Replacement Labour Operations - 06/06/2014
... Tire Authorization form must be accurately completed, and in certain situations, the tires must be returned to the tire manufacturer. Tires are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labour to mount and...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
Diesel Exhaust Fluid - 10/03/2014
... year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon drum-PN 88863494, and 330 gallon tote-PN 88863495. ...
Policy Decisions - 02/27/2014
... status, click on the Completed link to view the data in Excel format. A benchmark for Customer Participation is, on average, 25% or more. If the Participation Calculator is used with every Policy Decision the percentage will most likely be closer to...
Michelin Tire Recall - 01/28/2014
... complete the Michelin Limited Warranty Claim Form for reimbursement. Defective tires are to be returned immediately to the MAST Inspection Center in Greenville, SC. See Global Message G_0000182693 for complete details and instructions. ...
DEF - 02/27/2014
Effective February 12, 2014, the dealer price of Diesel Exhaust Fluid has been reduced. Pricing for the one gallon package, part number 19286291, is now $6.10. The pricing for a 2.5 gallon package, part number 19286292, is $10.73.
Reject of the Month - 01/10/2014
... by empowered service agents if the condition is due to an additional manufacturing defect and/or parts warranty. If the transaction is beyond the service agent's empowerment, it must be routed for review. In the case of our transaction example,...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
Dexos1 0W20 Price Decrease - 11/18/2013
... This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within the EPIC application. Current dealer price for a quart of 0W20 is $3.65, part number 19...
October 2012 Recall Update - 10/08/2012
... for the ATS and XTS which has a ten day maximum).Upcoming Safety Recall 12190 - Cracked Supply or Return Port on the Fuel Pump Module: Certain vehicles may have a condition in which the plastic supply or return port on the fuel pump module may crack,...
December 2012 Recall Update - 12/18/2012
... must be replaced. Approximately 426,000 vehicles are involved. GM is currently working with the parts supplier to obtain the parts needed to correct the concern. An adequate parts supply is anticipated on January 2, 2013. Dealers will be advised when...
Global Labour Code Transition - 03/11/2013
... the transition draws near, GM will select a date which all pending claims will be returned back to the dealer to transition to the new LTG format. It is recommended that dealers handle all claims prior to that determined date, then do not route any transactions...
Concern Not Duplicated - 05/14/2013
... Especially if that concern has cropped up again in the time since they were in your service department and the survey arrived. The other reason for worry is that if the customer returns within six months of submitting the CCND labour operation and the...
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
End Production - 07/30/2013
... and rear window there is room for extra tall items. The EXT model isn't the only model that won't return for another model year; it is joined by the Escalade Hybrid, Chevrolet Tahoe Hybrid and GM Yukon Hybrid. The standard Escalade and Escalade ESV will...
Accessory Floor Mats - 07/03/2013
The accessory floor mat kit for the Buick LaCrosse is on backorder. ADI's may fulfill orders with the old part number that has Saxonia retainers. It will be necessary to perform a rework to replace the Saxonia retainer with the ITW 2.0 retainers. ITW...
August 2013 Recall Update - 07/30/2013
... Restraint System (SRS) Electronic Control Module (ECM): This bulletin has been updated to include part numbers that are restricted by the PQC. Certain 2003-2004 model year Pontiac Vibe vehicles may require the installation of a sub-wire harness (filter)...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and...
Everyday Value and the $5 Reimbursement - 11/17/2011
... sold for $39.95 or less. Research has shown that the number one reason customers do not return to the dealership for maintenance service is the price. Value pricing will help get your customers in your dealership. The multipoint inspections provide additional...
WPC Pending Debit Change - 09/19/2011
... the number of days that a transaction stays in "Pending Debit" status and the time that the part is held for WPC for processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective"...
Coolant Leak - 08/09/2011
... first check for a leak or coolant residue. If a leak is found at either the surge tank supply or return hose, the hose clamps must be replaced. If a leak is found in the surge tank, either the cap or the cap and tank will require replacement. ...
Certified Service Employee Discount Program - 06/06/2012
... offers all US GM salaried, hourly and retired employees a discount towards customer pay service or parts purchases at participating dealerships. Labour codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations...
GMPP - 02/07/2012
... as well as repair coverage. If a specific labour operation is entered into CARES for coverage and returns with the note, "requires further review," contact either your GMPP Account Representative or GMPP for assistance. ...
Qualifying for a Rental Vehicle - 02/07/2012
... were multiple concerns that collectively, required more than one day to repair.There is a delay in parts availability and the vehicle is torn down, not safe to operate, or inoperable.Furthermore, it states that a rental vehicle should not be offered...
Service Options - 04/12/2011
... steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service and parts promotions; they are also matching competitors...
Safety Recall 10282 - 10/13/2010
... notified customers of the recall on their vehicle and that they will receive a future notice when parts become available to complete the repair. A defect with the PCM has been identified and in some cases will require replacement. GM is currently working...
Unsupported Repairs - 11/18/2010
... complete the repair. Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for additional information. Routing multiple times or submitting with incomplete data will hold the transaction up from ti...
Special Policy Coverage 09275 - 03/11/2010
... Carolina, and Tennessee. The special policy covers a cracking concern with the plastic supply or return port on the modular reservoir assembly. The policy covers the condition for a period of 10 years or 120,000 miles, whichever occurs first. Dealers...
Car Wash Mode - 04/13/2010
... must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
Re: DEALERTRACK - 05/09/2016
... warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for different...
Re: ENGINE OVERHAUL - 02/25/2016
... usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the repairs..hope this helps you...
Forum - 11/02/2016
... we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way,...
Forum - 10/24/2016
... but obviously the engine was. I know I've read something somewhere that listed uncovered parts causing the failure of covered parts and how to submit it but I just can't find it. My guess is, it's been removed from the P&P, but I've been...
Re: Freon cost on warranty claims - 12/22/2015
If you look up the bulk part number, you must divide the cost by how many ounces are in the container. If it's a 25lb container and there's 16 ounces in a lb, you have a total of 400 oz in the container. Divide the cost by the total oz to get your cost...
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
Re: What Would You Do - 08/15 - 08/18/2015
... Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for the SPA......
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Re: more than one sublet on one repair line - 04/20/2015
... you ordered materials for a bullentin this would be something that would have been billed through parts and would have either had a part# or would have billed in net/misc. It would not be considered a sublet, then you should only have 1 sublet to bill...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... of weeks ago even after installing the sensor correctly it would not calibrate. I ran it as a parts warranty with the tech giving a good explanation of the failure. Service manager oked the repair and i had no problem getting it paid. I felt this was...
Re: What Would You Do - 04/15 - 04/14/2015
... in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue to be transmission related and tore it down for inspection. Once inspected, it was found that the front pump...
Re: reynolds - 04/08/2015
... fan. Our system is not paperless, although I believe they offer that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet...
What Would You Do - 04/15 - 03/26/2015
... in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue to be transmission related and tore it down for inspection. Once inspected, it was found that the front pump...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
... the number of days that a transaction stays in "Pending Debit" status and the time that the part is held for WPC for processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective"...
Coolant Leak - 08/09/2011
... first check for a leak or coolant residue. If a leak is found at either the surge tank supply or return hose, the hose clamps must be replaced. If a leak is found in the surge tank, either the cap or the cap and tank will require replacement. ...
Certified Service Employee Discount Program - 06/06/2012
... offers all US GM salaried, hourly and retired employees a discount towards customer pay service or parts purchases at participating dealerships. Labour codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations...
GMPP - 02/07/2012
... as well as repair coverage. If a specific labour operation is entered into CARES for coverage and returns with the note, "requires further review," contact either your GMPP Account Representative or GMPP for assistance. ...
Qualifying for a Rental Vehicle - 02/07/2012
... were multiple concerns that collectively, required more than one day to repair.There is a delay in parts availability and the vehicle is torn down, not safe to operate, or inoperable.Furthermore, it states that a rental vehicle should not be offered...
Service Options - 04/12/2011
... steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service and parts promotions; they are also matching competitors...
Safety Recall 10282 - 10/13/2010
... notified customers of the recall on their vehicle and that they will receive a future notice when parts become available to complete the repair. A defect with the PCM has been identified and in some cases will require replacement. GM is currently working...
Unsupported Repairs - 11/18/2010
... complete the repair. Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for additional information. Routing multiple times or submitting with incomplete data will hold the transaction up from ti...
Special Policy Coverage 09275 - 03/11/2010
... Carolina, and Tennessee. The special policy covers a cracking concern with the plastic supply or return port on the modular reservoir assembly. The policy covers the condition for a period of 10 years or 120,000 miles, whichever occurs first. Dealers...
Car Wash Mode - 04/13/2010
... must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
Re: DEALERTRACK - 05/09/2016
... warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for different...
Re: ENGINE OVERHAUL - 02/25/2016
... usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the repairs..hope this helps you...
Forum - 11/02/2016
... we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way,...
Forum - 10/24/2016
... but obviously the engine was. I know I've read something somewhere that listed uncovered parts causing the failure of covered parts and how to submit it but I just can't find it. My guess is, it's been removed from the P&P, but I've been...
Re: Freon cost on warranty claims - 12/22/2015
If you look up the bulk part number, you must divide the cost by how many ounces are in the container. If it's a 25lb container and there's 16 ounces in a lb, you have a total of 400 oz in the container. Divide the cost by the total oz to get your cost...
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
Re: What Would You Do - 08/15 - 08/18/2015
... Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for the SPA......
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Re: more than one sublet on one repair line - 04/20/2015
... you ordered materials for a bullentin this would be something that would have been billed through parts and would have either had a part# or would have billed in net/misc. It would not be considered a sublet, then you should only have 1 sublet to bill...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... of weeks ago even after installing the sensor correctly it would not calibrate. I ran it as a parts warranty with the tech giving a good explanation of the failure. Service manager oked the repair and i had no problem getting it paid. I felt this was...
Re: What Would You Do - 04/15 - 04/14/2015
... in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue to be transmission related and tore it down for inspection. Once inspected, it was found that the front pump...
Re: reynolds - 04/08/2015
... fan. Our system is not paperless, although I believe they offer that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet...
What Would You Do - 04/15 - 03/26/2015
... in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue to be transmission related and tore it down for inspection. Once inspected, it was found that the front pump...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: June - Share Your Tip - 06/12/2014
We have recently installed a new time clock near the parts counter for all technicians to punch on and off of jobs on. I think it will be great because they have to walk right by it to get their parts! We are also having a meeting Monday to reinforce...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: RESET ALCOHOL CONTENT ??? - 05/12/2012
... light on, we found ECM-DTC P0172/ fuel trim system lean.. we cleared DTC & road tested - the code returned so we performed system test, performed smoke test for exhaust leak "ok", performed AFCT injector test "ok", inspected engine = alcohol contains...
"S" Labor Ops question - 05/14/2012
... all along the bottom edge. If the body shop repaired the holes with filler, the rust would return. They are telling me the proper repair is replacement. Any thoughts?...
Re: GMPP and the WPC - 05/12/2012
... Materials in 1. 1.7.3 the first statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" ...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
claiming window glas in recall 07273. - 09/22/2011
... is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part. If the glass is submitted in miscellaneous, the claim is rejected as exceeding the allowance. Self-authorization...
2010 CAMARO - STRIPE - 10/10/2011
... replaced & to reinstall the rear deck spoiler & trim which had been removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op...
Re: Service Agent Installed Warranty - 02/12/2013
The base part warranty does go with the part, you'd have to get a copy of the original repair order from the other dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector i...
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Re: how would you submit this claim!! - 08/02/2012
... claim. This is the perfect example of collateral damage, the hub caused the damage to multiple parts. Just forward it to your specialist for the excessive olh and parts if it's beyond your auth limits. It really shouldn't be a problem....
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
We had a claim last year that was submitted and paid. The parts manager had forgotten to bill a part (fascia extension) to the claim. I called DBC and they required me to debit the claim entirely and then resubmit. The DBC contact then watched for the...
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: What would you do? - 07/31/2012
... LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED IN THE TOTAL AND ADJUSTED OFF AS CUSTOMER PARTICIPATION-THIS DID MAKE THE CLAIM WAY HARDER TO GET PAID, BUT IN THE LONG RUN I FEEL BETTER ABOUT HOW IT HAS PAID AND IF WE EVER NEEDED TO REVISIT...
E.P.I.C PRICING VS ACTUAL PAYMENT - 08/28/2012
I have a GMPP claim which paid "more" in parts then what I show it should be, I verified all my parts pricing to what e.p.i.c. states it should be "& they are the same" --- is there somewhere I can look that would show me detail/pricing both cost & sale...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
BATTERTY PRICING - 10/31/2012
... BATTERY PRICING...EVERYTIME I SUBMIT A BATTERY CLAIM I END UP GETTING PAID UP TO 10 DOLLARS MORE..PARTS DEPT SAYS THEIR PRICES ARE CORRECT..SO WHEN THE UPDATES ARE MADE EVERY MONTH TO THE PARTS PRICING DOES THIS INCLUDE THE PRICE FOR THE BATTERIES T...
Re: BATTERTY PRICING - 10/31/2012
... out where the issue is. Is this only happening with batteries? If it was happening with other parts too, I would lean towards it being an issue with the download through your bridge. I only do a couple batteries every six months so I don't have that...
Re: BATTERTY PRICING - 11/01/2012
yea only batteries...parts costed out this battery out for 83.49, when i submitted the claim gm costed it out 91.30..with 40% mark up i have a credit of 10.93..Parts dept says the cost is correct..ugh!!!!!!!!
GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
I submitted a transaction for GMPP on a DVD player. The part was not billed on the job card but now we are being billed by the supplier. Does GMPP pay for a part that is normally an exchange unit?
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
GWM Glitch - 11/21/2017
Has anyone else had any issues with adding part lines through GWM? Even before the weekend maintenance which caused a lot of things to not work, I was not able to add parts. My Service Manager added them just fine. If not, I guess I'll just have to call...
We have recently installed a new time clock near the parts counter for all technicians to punch on and off of jobs on. I think it will be great because they have to walk right by it to get their parts! We are also having a meeting Monday to reinforce...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: RESET ALCOHOL CONTENT ??? - 05/12/2012
... light on, we found ECM-DTC P0172/ fuel trim system lean.. we cleared DTC & road tested - the code returned so we performed system test, performed smoke test for exhaust leak "ok", performed AFCT injector test "ok", inspected engine = alcohol contains...
"S" Labor Ops question - 05/14/2012
... all along the bottom edge. If the body shop repaired the holes with filler, the rust would return. They are telling me the proper repair is replacement. Any thoughts?...
Re: GMPP and the WPC - 05/12/2012
... Materials in 1. 1.7.3 the first statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" ...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
claiming window glas in recall 07273. - 09/22/2011
... is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part. If the glass is submitted in miscellaneous, the claim is rejected as exceeding the allowance. Self-authorization...
2010 CAMARO - STRIPE - 10/10/2011
... replaced & to reinstall the rear deck spoiler & trim which had been removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op...
Re: Service Agent Installed Warranty - 02/12/2013
The base part warranty does go with the part, you'd have to get a copy of the original repair order from the other dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector i...
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Re: how would you submit this claim!! - 08/02/2012
... claim. This is the perfect example of collateral damage, the hub caused the damage to multiple parts. Just forward it to your specialist for the excessive olh and parts if it's beyond your auth limits. It really shouldn't be a problem....
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
We had a claim last year that was submitted and paid. The parts manager had forgotten to bill a part (fascia extension) to the claim. I called DBC and they required me to debit the claim entirely and then resubmit. The DBC contact then watched for the...
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: What would you do? - 07/31/2012
... LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED IN THE TOTAL AND ADJUSTED OFF AS CUSTOMER PARTICIPATION-THIS DID MAKE THE CLAIM WAY HARDER TO GET PAID, BUT IN THE LONG RUN I FEEL BETTER ABOUT HOW IT HAS PAID AND IF WE EVER NEEDED TO REVISIT...
E.P.I.C PRICING VS ACTUAL PAYMENT - 08/28/2012
I have a GMPP claim which paid "more" in parts then what I show it should be, I verified all my parts pricing to what e.p.i.c. states it should be "& they are the same" --- is there somewhere I can look that would show me detail/pricing both cost & sale...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
BATTERTY PRICING - 10/31/2012
... BATTERY PRICING...EVERYTIME I SUBMIT A BATTERY CLAIM I END UP GETTING PAID UP TO 10 DOLLARS MORE..PARTS DEPT SAYS THEIR PRICES ARE CORRECT..SO WHEN THE UPDATES ARE MADE EVERY MONTH TO THE PARTS PRICING DOES THIS INCLUDE THE PRICE FOR THE BATTERIES T...
Re: BATTERTY PRICING - 10/31/2012
... out where the issue is. Is this only happening with batteries? If it was happening with other parts too, I would lean towards it being an issue with the download through your bridge. I only do a couple batteries every six months so I don't have that...
Re: BATTERTY PRICING - 11/01/2012
yea only batteries...parts costed out this battery out for 83.49, when i submitted the claim gm costed it out 91.30..with 40% mark up i have a credit of 10.93..Parts dept says the cost is correct..ugh!!!!!!!!
GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
I submitted a transaction for GMPP on a DVD player. The part was not billed on the job card but now we are being billed by the supplier. Does GMPP pay for a part that is normally an exchange unit?
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
GWM Glitch - 11/21/2017
Has anyone else had any issues with adding part lines through GWM? Even before the weekend maintenance which caused a lot of things to not work, I was not able to add parts. My Service Manager added them just fine. If not, I guess I'll just have to call...
Roadside Assistance Reunite Program? - 10/25/2017
... section of JLWarranty, A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Forum - 01/30/2018
Thanks cSutton for the request! Please take a look at the following videos in the online training video library: Consumer Part Warranty and Customer Purchased Parts & Accessories.
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
... regular labor code. They couldn't help with the labor operation since they needed the causal part, but there's not really a true causal part that I can see. It's flushing and refilling and changing the filter. Any suggestions? ...
Antenna Leak - 02/12/2018
... side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation....
Forum - 02/19/2018
... As the technician now proceeds to going back to the non OLH time, they finish the job and then return to the flag with no "OUT" punched and stamp the time for completion. This will result in a start time for the job, time for olh on a seperate stamp...
WARRANTY ADMIN - 06/06/2017
... VALVE, P11CB-NOX SENSOR 1 AND P0101-MAF SENSOR. HOW WOULD YOU RECOMMEND I SUBMIT THIS? EACH PART ON SEPERATE LINE OR ALL ON ONE JOB WITH OLH AND EXCESS PARTS?...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Forum - 08/14/2017
... at the correct list price. The reason I was a little confused was because they just show the part price (which is the list price) and no parts handling making it look like they weren't paying any mark-up at all. Got it now. :-)...
Forum - 06/23/2017
... the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this...
Forum - 03/22/2017
Appears as though the customer returned within 90 days from original repair and had a similar concern. Your advisors should be gathering this information at the time of write up and if it is a similar concern, obtaining management authorization at th...
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Electronic Exchange Program? - 04/11/2017
... $20 admin allowance may be submitted in the net/admin allowance field in addition to $25 in the parts/handling allowance field.-so, $20 in admin allow and $25 in parts handling...
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
I need clarification on this. If we have a repair order that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat...
Forum - 01/19/2017
... Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual parts and it gets paid....
Forum - 01/03/2017
Yes! $25 may be claimed in the Net/Admin Allowance field for submitting the Tire PRA into the GWM system and to return the tire(s) to the tire manufacturer.
Forum - 01/17/2017
... you the service manager? Our service manager was let go in October of last year and now our Parts Manager has taken on both roles, which is really tough, but they did loosely promote an advisor to advisor/assistant manager and one of the parts counter...
Forum - 12/02/2016
The original transaction for the tire swap was closed internally. A new job card was created when the vehicle returned for installation of the new tires. Unfortunately, the dealership was not able to claim OLH due to the restriction. Thanks...
Related Repairs-Same Job Card - 03/20/2017
... would require an R auth) should get submitted as one line and an EP auth for the olh and excessive parts? There's no consequential damage here, just 2 faulty parts in one system. Just looking for verification on this, thanks!...
Required Documentation for Add Time - 03/14/2017
... need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to be claimed? For example, labor operation 8042380 (Rear Spring Replacement)...
Forum - 01/30/2017
... Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service provided that the applicable warranty is still in effect. This type of field action is implemented to address a non-safety...
Forum - 08/23/2018
... you are just expected to know or be able to find out and administer. Submitting is the easy part, getting paid and keeping the money that you've helped bring in is the knowledge part. Does that make sense?...
Forum - 08/23/2018
Thank you! I may have to utilize the fleet part of that, since it is part of a pipeline company. Going to try to make sure that is an acceptable path with the claim
Material Allowance Not Found - 06/11/2018
So I've never seen this error before, but I'm trying to submit a claim with part number 84467435 and it keeps throwing up an error that says:Status: UnacceptedDescription: Material number 000000000084467435 not found. I've verified the part number...
Forum - 05/02/2018
... net item for half the gallon and it rejected with Net Item error, so I resubmitted with part number listed in parts section (Qty 1) and it rejected as well. Called DBC and they say it is a "known concern" and has been escalated to "Level...
... section of JLWarranty, A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Forum - 01/30/2018
Thanks cSutton for the request! Please take a look at the following videos in the online training video library: Consumer Part Warranty and Customer Purchased Parts & Accessories.
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
... regular labor code. They couldn't help with the labor operation since they needed the causal part, but there's not really a true causal part that I can see. It's flushing and refilling and changing the filter. Any suggestions? ...
Antenna Leak - 02/12/2018
... side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation....
Forum - 02/19/2018
... As the technician now proceeds to going back to the non OLH time, they finish the job and then return to the flag with no "OUT" punched and stamp the time for completion. This will result in a start time for the job, time for olh on a seperate stamp...
WARRANTY ADMIN - 06/06/2017
... VALVE, P11CB-NOX SENSOR 1 AND P0101-MAF SENSOR. HOW WOULD YOU RECOMMEND I SUBMIT THIS? EACH PART ON SEPERATE LINE OR ALL ON ONE JOB WITH OLH AND EXCESS PARTS?...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Forum - 08/14/2017
... at the correct list price. The reason I was a little confused was because they just show the part price (which is the list price) and no parts handling making it look like they weren't paying any mark-up at all. Got it now. :-)...
Forum - 06/23/2017
... the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this...
Forum - 03/22/2017
Appears as though the customer returned within 90 days from original repair and had a similar concern. Your advisors should be gathering this information at the time of write up and if it is a similar concern, obtaining management authorization at th...
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Electronic Exchange Program? - 04/11/2017
... $20 admin allowance may be submitted in the net/admin allowance field in addition to $25 in the parts/handling allowance field.-so, $20 in admin allow and $25 in parts handling...
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
I need clarification on this. If we have a repair order that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat...
Forum - 01/19/2017
... Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual parts and it gets paid....
Forum - 01/03/2017
Yes! $25 may be claimed in the Net/Admin Allowance field for submitting the Tire PRA into the GWM system and to return the tire(s) to the tire manufacturer.
Forum - 01/17/2017
... you the service manager? Our service manager was let go in October of last year and now our Parts Manager has taken on both roles, which is really tough, but they did loosely promote an advisor to advisor/assistant manager and one of the parts counter...
Forum - 12/02/2016
The original transaction for the tire swap was closed internally. A new job card was created when the vehicle returned for installation of the new tires. Unfortunately, the dealership was not able to claim OLH due to the restriction. Thanks...
Related Repairs-Same Job Card - 03/20/2017
... would require an R auth) should get submitted as one line and an EP auth for the olh and excessive parts? There's no consequential damage here, just 2 faulty parts in one system. Just looking for verification on this, thanks!...
Required Documentation for Add Time - 03/14/2017
... need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to be claimed? For example, labor operation 8042380 (Rear Spring Replacement)...
Forum - 01/30/2017
... Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service provided that the applicable warranty is still in effect. This type of field action is implemented to address a non-safety...
Forum - 08/23/2018
... you are just expected to know or be able to find out and administer. Submitting is the easy part, getting paid and keeping the money that you've helped bring in is the knowledge part. Does that make sense?...
Forum - 08/23/2018
Thank you! I may have to utilize the fleet part of that, since it is part of a pipeline company. Going to try to make sure that is an acceptable path with the claim
Material Allowance Not Found - 06/11/2018
So I've never seen this error before, but I'm trying to submit a claim with part number 84467435 and it keeps throwing up an error that says:Status: UnacceptedDescription: Material number 000000000084467435 not found. I've verified the part number...
Forum - 05/02/2018
... net item for half the gallon and it rejected with Net Item error, so I resubmitted with part number listed in parts section (Qty 1) and it rejected as well. Called DBC and they say it is a "known concern" and has been escalated to "Level...
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
Looking for clarification... I have a claim my advisor put thru as warranty/part warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the...
Forum - 05/22/2018
YOU MUST USE A QTY OF 1 AND CHANGE THE PRICE PER UNIT TO 3.22. THE SYSEM WILL ADD APPROPRIATE PARTS MARK UP. PARTS DEPT MAY NEED TO ADJUST THEIR QUANTITY SOLD IN INVENTORY TO AVOID FALSE REPORTING. I KNOW THIS BECAUSE I HLD ON TO 18 CLAIMS WHILE...
Forum - 03/29/2018
Someone correct me if I'm wrong, but I believe you would use the causal part of the clutch repair with the OLH and excessive parts for the transmission. You would do one repair line because this should be considered consequential damage. The OLH should...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/08/2019
Similar to others, when a SPAC case is used we get the related printouts from the parts manager and attach them to the invoice. My WSC rep asks for this on the rework for the pre-auth. My SM scans them and handles all of that usually. Sometimes he asks...
Forum - 11/27/2018
... history and/or technician notes associated with the repair (e.g. possiblity that the vehicle will return)....
Forum - 04/04/2019
... to service policy. I negotiated with my SM and I get the Admin fees moved to my pay for WPC return processing. I just have to report them to him each month. I keep a running spreadsheet with processing dates and RO numbers. Not to distract from...
Forum - 04/25/2019
Hey Kristen, I have a follow up question about added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add...
Forum - 04/30/2019
OTC part warranty replacements of powertrain components (engine, automatic transmission, and transfer case) are unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain...
Forum - 06/18/2019
It is most likely due to the cap on parts warranty, instead of the olh/parts excessive. All but elite dealers (from my understanding) have claim caps. They are listed in Global Warranty, under service agent profile info
Forum - 06/21/2019
That is correct 1MaryRuble. Typically dealers will close the job card with the dye charged out internally. When the customer returns with a warrantable defect, reference the previous closed job card with the dye charged out.
Deductible - 02/12/2010
I have a part that was ordered while the customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants...
Vibe recalls #10018 - 02/12/2010
On the warranty claims, does anyone know if there is a price amount for the part used? When we put in the part number on ours (89027393), it came up with no pricing information. If anyone knows, I would appreciate it - thanks!
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... problem getting most of the Saturn repairs under warranty paid, since we went Global. If I put the part amount in Net, it sometimes rejects for Net amount excessive and then I can put the part number in where it belongs and it will pay. But I've had...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great...
Material Number not found. - 12/30/2009
We are trying to submit a battery claim using part nymber 89021906. It is the correct part number but the claim will not go through-it says material number not found.
Re: Question? Goodwill radio replacment submission - 11/20/2009
THANKS FOR THE RESPONSE MARK, WOULD I HAVE TO H-ROUTE DUE TO RADIO BEING AND EXCHANGE DUE TO NO PART# AND CAN I CLAIM THE .2 ADMIN AND $25.00 NET FOR PARTS WARRANTY?
FOM form? - 12/09/2009
I have a claim that was rejected due to excessive parts... in comments my GMPP rep. is asking for a FOM authorization form for excessive parts. Does anyone know what that is and how i can get my hands on one? Thanks...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: More Global Warranty questions - 02/18/2010
... or hit the "*" key to select them all. Then you hit F5 to transmit, then it tells you to hit return and they send. The accounting transfers automatically on ours, but it has to be set up that way. The ADP people set all that up for us since we were...
Re: More Global Warranty questions - 02/19/2010
... SUMMARY ON GLOBAL....TOOK A LITTLE WHILE TO FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE...
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
Looking for clarification... I have a claim my advisor put thru as warranty/part warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the...
Forum - 05/22/2018
YOU MUST USE A QTY OF 1 AND CHANGE THE PRICE PER UNIT TO 3.22. THE SYSEM WILL ADD APPROPRIATE PARTS MARK UP. PARTS DEPT MAY NEED TO ADJUST THEIR QUANTITY SOLD IN INVENTORY TO AVOID FALSE REPORTING. I KNOW THIS BECAUSE I HLD ON TO 18 CLAIMS WHILE...
Forum - 03/29/2018
Someone correct me if I'm wrong, but I believe you would use the causal part of the clutch repair with the OLH and excessive parts for the transmission. You would do one repair line because this should be considered consequential damage. The OLH should...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/08/2019
Similar to others, when a SPAC case is used we get the related printouts from the parts manager and attach them to the invoice. My WSC rep asks for this on the rework for the pre-auth. My SM scans them and handles all of that usually. Sometimes he asks...
Forum - 11/27/2018
... history and/or technician notes associated with the repair (e.g. possiblity that the vehicle will return)....
Forum - 04/04/2019
... to service policy. I negotiated with my SM and I get the Admin fees moved to my pay for WPC return processing. I just have to report them to him each month. I keep a running spreadsheet with processing dates and RO numbers. Not to distract from...
Forum - 04/25/2019
Hey Kristen, I have a follow up question about added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add...
Forum - 04/30/2019
OTC part warranty replacements of powertrain components (engine, automatic transmission, and transfer case) are unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain...
Forum - 06/18/2019
It is most likely due to the cap on parts warranty, instead of the olh/parts excessive. All but elite dealers (from my understanding) have claim caps. They are listed in Global Warranty, under service agent profile info
Forum - 06/21/2019
That is correct 1MaryRuble. Typically dealers will close the job card with the dye charged out internally. When the customer returns with a warrantable defect, reference the previous closed job card with the dye charged out.
Deductible - 02/12/2010
I have a part that was ordered while the customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants...
Vibe recalls #10018 - 02/12/2010
On the warranty claims, does anyone know if there is a price amount for the part used? When we put in the part number on ours (89027393), it came up with no pricing information. If anyone knows, I would appreciate it - thanks!
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... problem getting most of the Saturn repairs under warranty paid, since we went Global. If I put the part amount in Net, it sometimes rejects for Net amount excessive and then I can put the part number in where it belongs and it will pay. But I've had...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great...
Material Number not found. - 12/30/2009
We are trying to submit a battery claim using part nymber 89021906. It is the correct part number but the claim will not go through-it says material number not found.
Re: Question? Goodwill radio replacment submission - 11/20/2009
THANKS FOR THE RESPONSE MARK, WOULD I HAVE TO H-ROUTE DUE TO RADIO BEING AND EXCHANGE DUE TO NO PART# AND CAN I CLAIM THE .2 ADMIN AND $25.00 NET FOR PARTS WARRANTY?
FOM form? - 12/09/2009
I have a claim that was rejected due to excessive parts... in comments my GMPP rep. is asking for a FOM authorization form for excessive parts. Does anyone know what that is and how i can get my hands on one? Thanks...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: More Global Warranty questions - 02/18/2010
... or hit the "*" key to select them all. Then you hit F5 to transmit, then it tells you to hit return and they send. The accounting transfers automatically on ours, but it has to be set up that way. The ADP people set all that up for us since we were...
Re: More Global Warranty questions - 02/19/2010
... SUMMARY ON GLOBAL....TOOK A LITTLE WHILE TO FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE...
Re: Lost Rep - 09/22/2009
We lost ours also :( Looks like they are making all reps Parts and Service, our Parts Rep is taking over both and our current Service Rep will be taking over both in Louisiana.....rumor heard also of a warranty specialist but not much info given.......
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: BATTERY PRICING - 07/16/2009
In GlobalConnect access the Electronic Parts Information Center (within the Parts Workbench). From the main menu select "inquiry' from the Periodical/Reference link. Select "battery pricing" from the Publication Type drop down menu then click the search...
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... closed (typically as an internal repair) when the vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: Global Warranty - 08/19/2009
From the parts that are on here it looks pretty easy. Biggest Difference is the failure codes are much different and there are several not listed. This part is disappointing since I already have FC memorized, now we'll have to start over.
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the...
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
I HAVE A TAHOE WITH A LEAKING FRONT DIFF, WE FOUND IT NEC TO ADD SEALANT (WHICH LISTS AS A PART), & WE ADDED 2-DIFF FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE...
Re: HVAC ODOR - 07/19/2010
... frequently and that even though we may be able to alleviate the problem for now, it likely will return at some point in time once the bacteria builds up again. Maybe the manufacturers should look at this more closely. Could a redesign of the evaporator...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to cover all bases!...
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
srta trans warranty - 09/17/2010
... a transmission assembly over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: ANYONE ORGANIZED? - 09/17/2010
I remember back then: abacus, pencil, paper, mail it out, wait for return! Have a wonderful weekend!
Re: srta trans warranty - 09/20/2010
... Manual- ARTICLE 1 1.1 - General Motors Warranties 1.1.3 - General Motors Service Replacement Parts and Accessories Warranties General Motors Service Replacement Parts and Accessories Warranties The Reference Chart is available as a downloadable document...
Re: Would you try to put a claim in for this? - 09/16/2010
i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... reject yesterday for code 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. We don't run a claim for just getting them the part d...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were...
Claim type B versus Auth code B - 03/27/2009
I know we've had this discussion before, however, I have a part failure for an 08 Pontiac Torrent with 4884 miles on it. It is a part we replaced before and it failed. It gets submitted as Auth code B not as a claim type B, correct?
Re: Oil leak diagnosis - 03/25/2009
... varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the dye in parts and no labor....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: cross line saturns - 05/13/2009
... time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H route it....
Re: TRANS REPLACEMENT - 03/03/2009
I believe if Warranty pays full repair the part is covered for the remainder manufacturers warranty, and no less than a 12/12 warranty. If it's a goodwill situation and the customer pays any deductible at all they get the longer part warranty.
We lost ours also :( Looks like they are making all reps Parts and Service, our Parts Rep is taking over both and our current Service Rep will be taking over both in Louisiana.....rumor heard also of a warranty specialist but not much info given.......
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: BATTERY PRICING - 07/16/2009
In GlobalConnect access the Electronic Parts Information Center (within the Parts Workbench). From the main menu select "inquiry' from the Periodical/Reference link. Select "battery pricing" from the Publication Type drop down menu then click the search...
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... closed (typically as an internal repair) when the vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: Global Warranty - 08/19/2009
From the parts that are on here it looks pretty easy. Biggest Difference is the failure codes are much different and there are several not listed. This part is disappointing since I already have FC memorized, now we'll have to start over.
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the...
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
I HAVE A TAHOE WITH A LEAKING FRONT DIFF, WE FOUND IT NEC TO ADD SEALANT (WHICH LISTS AS A PART), & WE ADDED 2-DIFF FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE...
Re: HVAC ODOR - 07/19/2010
... frequently and that even though we may be able to alleviate the problem for now, it likely will return at some point in time once the bacteria builds up again. Maybe the manufacturers should look at this more closely. Could a redesign of the evaporator...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to cover all bases!...
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
srta trans warranty - 09/17/2010
... a transmission assembly over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: ANYONE ORGANIZED? - 09/17/2010
I remember back then: abacus, pencil, paper, mail it out, wait for return! Have a wonderful weekend!
Re: srta trans warranty - 09/20/2010
... Manual- ARTICLE 1 1.1 - General Motors Warranties 1.1.3 - General Motors Service Replacement Parts and Accessories Warranties General Motors Service Replacement Parts and Accessories Warranties The Reference Chart is available as a downloadable document...
Re: Would you try to put a claim in for this? - 09/16/2010
i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... reject yesterday for code 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. We don't run a claim for just getting them the part d...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were...
Claim type B versus Auth code B - 03/27/2009
I know we've had this discussion before, however, I have a part failure for an 08 Pontiac Torrent with 4884 miles on it. It is a part we replaced before and it failed. It gets submitted as Auth code B not as a claim type B, correct?
Re: Oil leak diagnosis - 03/25/2009
... varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the dye in parts and no labor....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: cross line saturns - 05/13/2009
... time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H route it....
Re: TRANS REPLACEMENT - 03/03/2009
I believe if Warranty pays full repair the part is covered for the remainder manufacturers warranty, and no less than a 12/12 warranty. If it's a goodwill situation and the customer pays any deductible at all they get the longer part warranty.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .... Ive never had any problems...
Re: Non-Gm Windshields - 12/24/2008
... states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is required...
CHROME APPEARANCE PACKAGE - 08/06/2008
... I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time can I get for installation of upper grille, lower a-d grille...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: goodwill battery N0110 ? - 08/15/2008
Reference P&P 1.5.11.2 have never been able to goodwill battery outside of warranty.handled through acdelco with the parts dept.I get this all the time from advisors,might have them trained by now.have to go through parts dept.
Re: DUAL HEADREST DVD - 12/11/2008
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: RADIO B CLAIM - 10/28/2008
I was under the impression that the claim wold reject for part number required with claim type. I think B claims require a failed part entry.
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
Re: WPC CREDITS - 11/14/2008
Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts.
Tire pressure monitors labor ops - 10/15/2008
... tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document number this refers to - thanks in advance!...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
NAVIGATION DISC - 03/03/2008
... or Concern May be Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive,...
SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/04/2008
I've submit a handful of these so far, and a few of them have had the bolt & bushing siezed. Extra parts in net & HRoute or all parts in the $ amount and HRoute? Thanks!
Re: SATURN-GMPP GENERATOR REPLACE - 04/23/2008
My GMPP Quick Reference chart says parts prices are not to exceed vehicle manufacturer's list price. Parts without a list price do not exceed dealer price plus 67%. Engines and Transmissions are the exception and can only be marked up 40% on GMPP. Most...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/19/2008
h&kchevy.not sure of your situation but have run into this before.in P&P it gives you a list of parts but some are marked with a * ( parts removed from LSG program effective jan 1,2006.purchases prior to jan 1,2006 are eligibe for LSG )if you can show...
Re: Quantity of Claims Submitted & Other Duties - 03/18/2008
I DO ABOUT 110-15 CLAIMS A DAY. WE LIVE IN A SMALL COASTAL TOWN. I ALSO WORK IN THE BODY SHOP DOING ESTIMATES, ORDER PARTS, WRITE RO'S, CALL CUST, DO FINAL INSPECTIONS ON CARS COMING OUT OF THE SHOP, MAKING SURE MY TECH HAVE ALL THERE PARTS, BACK UP CASHIER...
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Two jobs or one - 05/01/2008
As a rule of thumb I don't always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but,...
Re: VPP CHROME PACKAGE - 05/02/2008
IF ITS THE PACKAGE I'M THINKING OF.....FOR NEW VEHICLES/PREP, THEN I BELIEVE THIS IS PREPAID THROUGH THE PARTS ACCOUNT, AND DO NOT HAVE TO BE SUBMITTED AS A CLAIM TO GENERAL MOTORS. CHECK WITH YOUR SERVICE MGR OR PARTS MGR TO BE SURE---
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Re: 50%-50% split... - 06/19/2008
Check out bulletin 05-00-89-055b for empowerment and goodwill adjustments. Go down to "partial and shared reponsibilities." It explains how to do a partial payment. I think this will help.
... the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .... Ive never had any problems...
Re: Non-Gm Windshields - 12/24/2008
... states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is required...
CHROME APPEARANCE PACKAGE - 08/06/2008
... I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time can I get for installation of upper grille, lower a-d grille...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: goodwill battery N0110 ? - 08/15/2008
Reference P&P 1.5.11.2 have never been able to goodwill battery outside of warranty.handled through acdelco with the parts dept.I get this all the time from advisors,might have them trained by now.have to go through parts dept.
Re: DUAL HEADREST DVD - 12/11/2008
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: RADIO B CLAIM - 10/28/2008
I was under the impression that the claim wold reject for part number required with claim type. I think B claims require a failed part entry.
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
Re: WPC CREDITS - 11/14/2008
Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts.
Tire pressure monitors labor ops - 10/15/2008
... tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document number this refers to - thanks in advance!...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
NAVIGATION DISC - 03/03/2008
... or Concern May be Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive,...
SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/04/2008
I've submit a handful of these so far, and a few of them have had the bolt & bushing siezed. Extra parts in net & HRoute or all parts in the $ amount and HRoute? Thanks!
Re: SATURN-GMPP GENERATOR REPLACE - 04/23/2008
My GMPP Quick Reference chart says parts prices are not to exceed vehicle manufacturer's list price. Parts without a list price do not exceed dealer price plus 67%. Engines and Transmissions are the exception and can only be marked up 40% on GMPP. Most...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/19/2008
h&kchevy.not sure of your situation but have run into this before.in P&P it gives you a list of parts but some are marked with a * ( parts removed from LSG program effective jan 1,2006.purchases prior to jan 1,2006 are eligibe for LSG )if you can show...
Re: Quantity of Claims Submitted & Other Duties - 03/18/2008
I DO ABOUT 110-15 CLAIMS A DAY. WE LIVE IN A SMALL COASTAL TOWN. I ALSO WORK IN THE BODY SHOP DOING ESTIMATES, ORDER PARTS, WRITE RO'S, CALL CUST, DO FINAL INSPECTIONS ON CARS COMING OUT OF THE SHOP, MAKING SURE MY TECH HAVE ALL THERE PARTS, BACK UP CASHIER...
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Two jobs or one - 05/01/2008
As a rule of thumb I don't always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but,...
Re: VPP CHROME PACKAGE - 05/02/2008
IF ITS THE PACKAGE I'M THINKING OF.....FOR NEW VEHICLES/PREP, THEN I BELIEVE THIS IS PREPAID THROUGH THE PARTS ACCOUNT, AND DO NOT HAVE TO BE SUBMITTED AS A CLAIM TO GENERAL MOTORS. CHECK WITH YOUR SERVICE MGR OR PARTS MGR TO BE SURE---
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Re: 50%-50% split... - 06/19/2008
Check out bulletin 05-00-89-055b for empowerment and goodwill adjustments. Go down to "partial and shared reponsibilities." It explains how to do a partial payment. I think this will help.
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: rejected claim type b - 06/17/2008
I checked part # in EPIC and dealer cost should be $499.70. The trade $ amount is the $699.58. Do you manually data entry in WINS? If so, it should adjust to the allowed amount automatically.... also n4870 is clutch assm motor? The part just says actuator...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE-DURASTOP? - 07/11/2008
... a goodwrench lifetime guarantee. The claim got rejected stating "not a goodwrench service plus part number". The dilemma is the pads were put on an oldsmobile, so I have no way to look up the part in the LTG...any suggestions?...
Wire Harness - 12/05/2007
That part number comes up to a body wiring harness. By the picture in the parts catalog it runs from the trunk to the dash on the right side of the car.
Thanks - 09/20/2007
... correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufac...
can I claim paint mix time & materials? - 09/25/2007
2007 Tahoe, upper left applique tab broke off creating rattle. When ordering the part (15791343) it states shipped black, paint to match. When coding for this part B8691 there is no associated materials code. Does that mean I can't claim for this to be...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
NAVIGATION DISC - 01/04/2008
I HAVE A CLAIM WHERE WE REPLACED THE NAVIGATION DISC ON A 07 GMC DENALI. REJECTING FOR PARTS EXCESSIVE. I THINK I REMEMBER SEEING A BULLETIN WHERE THIS PART IS SUPPOSED TO BE ORDERED A CERTAIN WAY AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
Forum - 09/19/2007
How I have been handling it is that I put in the LOP for the the part that was the original failure and add OLH to the claim for the other job. I use the published time for the OLH. I then have to H-route every claim with the explaination for the OLH...
Sublet Repairs - 01/24/2024
... actual sublet invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair,...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... just one repair. If additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base...
Re: OVERNIGHT / LOCAL FREIGHT - 06/03/2008
1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any applicable GM warranty peri...
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: Warranty Admin. job description - 12/12/2008
... GLOBAL CONNECT. The service administrator function should be assigned to one person. This may be part-time work for one person, or full-time when there is enough volume to justify the position on that basis. Of course, a back-up should be trained to...
Re: GLOBAL WARRANTY - 08/21/2008
... are ok. I have already taken them all. They are really easily. They are laid out as 1 WBT for parts, 1 WBT for service consultants, 1 WBT for techs and 1 WBT which includes all of them for warranty adm. They just kind of take you through things, give...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech? [/quote] The...
Re: Replaced starter - 02/25/2009
... issue a while back. The easiest way I could find to explain it to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know,...
Claim type B w/ vehicle in warranty. - 03/20/2009
... in Claims Processing Manual I found this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason,...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: Tonneau cover opcode - 05/24/2011
... had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used...
Tonneau cover opcode - 05/23/2011
Hello, We had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject....
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: rejected claim type b - 06/17/2008
I checked part # in EPIC and dealer cost should be $499.70. The trade $ amount is the $699.58. Do you manually data entry in WINS? If so, it should adjust to the allowed amount automatically.... also n4870 is clutch assm motor? The part just says actuator...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE-DURASTOP? - 07/11/2008
... a goodwrench lifetime guarantee. The claim got rejected stating "not a goodwrench service plus part number". The dilemma is the pads were put on an oldsmobile, so I have no way to look up the part in the LTG...any suggestions?...
Wire Harness - 12/05/2007
That part number comes up to a body wiring harness. By the picture in the parts catalog it runs from the trunk to the dash on the right side of the car.
Thanks - 09/20/2007
... correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufac...
can I claim paint mix time & materials? - 09/25/2007
2007 Tahoe, upper left applique tab broke off creating rattle. When ordering the part (15791343) it states shipped black, paint to match. When coding for this part B8691 there is no associated materials code. Does that mean I can't claim for this to be...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
NAVIGATION DISC - 01/04/2008
I HAVE A CLAIM WHERE WE REPLACED THE NAVIGATION DISC ON A 07 GMC DENALI. REJECTING FOR PARTS EXCESSIVE. I THINK I REMEMBER SEEING A BULLETIN WHERE THIS PART IS SUPPOSED TO BE ORDERED A CERTAIN WAY AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
Forum - 09/19/2007
How I have been handling it is that I put in the LOP for the the part that was the original failure and add OLH to the claim for the other job. I use the published time for the OLH. I then have to H-route every claim with the explaination for the OLH...
Sublet Repairs - 01/24/2024
... actual sublet invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair,...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... just one repair. If additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base...
Re: OVERNIGHT / LOCAL FREIGHT - 06/03/2008
1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any applicable GM warranty peri...
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: Warranty Admin. job description - 12/12/2008
... GLOBAL CONNECT. The service administrator function should be assigned to one person. This may be part-time work for one person, or full-time when there is enough volume to justify the position on that basis. Of course, a back-up should be trained to...
Re: GLOBAL WARRANTY - 08/21/2008
... are ok. I have already taken them all. They are really easily. They are laid out as 1 WBT for parts, 1 WBT for service consultants, 1 WBT for techs and 1 WBT which includes all of them for warranty adm. They just kind of take you through things, give...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech? [/quote] The...
Re: Replaced starter - 02/25/2009
... issue a while back. The easiest way I could find to explain it to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know,...
Claim type B w/ vehicle in warranty. - 03/20/2009
... in Claims Processing Manual I found this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason,...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: Tonneau cover opcode - 05/24/2011
... had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used...
Tonneau cover opcode - 05/23/2011
Hello, We had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject....
HVAC ODOR - 06/30/2010
... the HVAC vent system to eliminate the smell & returned the vehicle to the customer. There were no parts billed on this RO, and actual clock time was .4. By the time it got to my desk, it was 3 days later, and I closed the repair order with no time...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required...
GWM - Material Number Not Found Reject - 12/30/2009
Some additional information for this post: Jim & Marcia are on GWM (Northeast Region). This particular reject "material number not found" is reject code (772)as noted in the GWM User Manual. The battery part number is accurate - with a dealer price...
Forum - 03/12/2019
... Service Policies & Procedures Manual Article 2.15: GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to satisfy any applicable GM warranty...
Forum - 11/27/2018
... far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker shock" and has complained to the factory. Unless there was a manufacturer's defect...
Forum - 03/08/2019
Parts warranties are not eligible for courtesy transportation or parts expedites. That is what I have always been told. If you can't get the parts the clients are supposed to just sit and twiddle their thumbs while they wait.
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Forum - 07/20/2018
... scenarios were accepted for payment. The warranty administrator submitted the transactions with parts, labor, administrative allowance, and $100 in customer participation for the ELR and $150 for the Silverado (in both cases significantly less than the...
Forum - 02/08/2017
... has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. In the...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Warning 124 : This transaction is being...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry ...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: Transportation Damage Submissions - 02/06/2012
... Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize or approve transportation repairs. Conversations with these representatives in no way should be...
Re: What Would You Do - 04/14 - 07/07/2014
... Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts were claimed. Due to the number of hours entered in OLH and excessive parts the claim was routed...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Closest Available Labor Operation - 07/13/2015
... many instances when the actual labor code states "replace" but all you are doing is securing the part. A common example is when window regulator bolts work loose and you merely have to tighten them. I think it is common practice to claim the actual time...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
What Would You Do - 02/16 - 02/02/2016
... vehicle. Because of the customer's history of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer...
One Labour Operation or Two? - 05/12/2010
... and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None of this written data, with...
From the Desk of a Service Manager - 06/07/2010
... Day. The store is very familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with...
Warranty Performance Analysis - 08/10/2010
... daily accounting of the items discussed in this series from all those responsible for the various parts. Several dealers have raised the warranty processing person to a manager reporting directly to the dealer or general manager in order to keep tabs...
Warranty Analysis: Report Generator - 08/10/2010
... Generator option within Analyze Warranty to run specific reports including the following: Causal part count - allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. Management may utilize...
Components and Systems - 01/06/2010
... through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing...
... the HVAC vent system to eliminate the smell & returned the vehicle to the customer. There were no parts billed on this RO, and actual clock time was .4. By the time it got to my desk, it was 3 days later, and I closed the repair order with no time...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required...
GWM - Material Number Not Found Reject - 12/30/2009
Some additional information for this post: Jim & Marcia are on GWM (Northeast Region). This particular reject "material number not found" is reject code (772)as noted in the GWM User Manual. The battery part number is accurate - with a dealer price...
Forum - 03/12/2019
... Service Policies & Procedures Manual Article 2.15: GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to satisfy any applicable GM warranty...
Forum - 11/27/2018
... far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker shock" and has complained to the factory. Unless there was a manufacturer's defect...
Forum - 03/08/2019
Parts warranties are not eligible for courtesy transportation or parts expedites. That is what I have always been told. If you can't get the parts the clients are supposed to just sit and twiddle their thumbs while they wait.
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Forum - 07/20/2018
... scenarios were accepted for payment. The warranty administrator submitted the transactions with parts, labor, administrative allowance, and $100 in customer participation for the ELR and $150 for the Silverado (in both cases significantly less than the...
Forum - 02/08/2017
... has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. In the...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Warning 124 : This transaction is being...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry ...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: Transportation Damage Submissions - 02/06/2012
... Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize or approve transportation repairs. Conversations with these representatives in no way should be...
Re: What Would You Do - 04/14 - 07/07/2014
... Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts were claimed. Due to the number of hours entered in OLH and excessive parts the claim was routed...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Closest Available Labor Operation - 07/13/2015
... many instances when the actual labor code states "replace" but all you are doing is securing the part. A common example is when window regulator bolts work loose and you merely have to tighten them. I think it is common practice to claim the actual time...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
What Would You Do - 02/16 - 02/02/2016
... vehicle. Because of the customer's history of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer...
One Labour Operation or Two? - 05/12/2010
... and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None of this written data, with...
From the Desk of a Service Manager - 06/07/2010
... Day. The store is very familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with...
Warranty Performance Analysis - 08/10/2010
... daily accounting of the items discussed in this series from all those responsible for the various parts. Several dealers have raised the warranty processing person to a manager reporting directly to the dealer or general manager in order to keep tabs...
Warranty Analysis: Report Generator - 08/10/2010
... Generator option within Analyze Warranty to run specific reports including the following: Causal part count - allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. Management may utilize...
Components and Systems - 01/06/2010
... through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing...
Recall Tips - 04/27/2011
... of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on the hard copy of...
Goodwill - 04/27/2011
... customer. Depending upon the situation, a dealer may choose to cover the repair in full or offer a partial adjustment (i.e. 50/50, parts or labor only, etc).Before extending the selected level of participation to the customer, be sure that it falls within...
Going With the Flow Chart - 03/08/2012
A day in the service department of your dealership can often be described as anything but routine, but a good routine will help everyone remember their responsibilities and to insure that important steps do not get missed. Not all dealerships operate...
Researching and Finding Answers on Global - 04/13/2012
... and resources of GlobalConnect.The technician performs a repair which includes several different parts and repair processes. How does the warranty administrator know which parts belong with which repair? Are they excessive? Is the technician's request...
June 2012 Recall Update - 06/06/2012
... bulletin has been revised to include additional models, add additional timing chain kits to the parts section and revise the labour time for the Enclave, Traverse and Acadia. The special policy covers the replacement of the timing chain on certain vehicles...
PZEV and SULEV - 06/06/2012
PZEV is an acronym for Partial Zero Emissions Vehicle. A PZEV has an advanced engine equipped with cutting-edge emissions controls, and while they run on gasoline, they offer extremely clean, zero evaporative emissions. They also offer a 15-year, 150,000...
GMPP Rental Vehicle Claims - 08/09/2012
... work not covered by the customer's contract that may keep the customer's vehicle in the service department longer. Rental may not be extended for the customer's convenience.Rentals are authorized for the actual time it takes to repair the vehicle, up...
The New Certified Pre-Owned Program - 09/19/2011
... include a new two-year, 30,000 mile maintenance plan and limitations on covered repairs.Sales Department - For a vehicle to be eligible for certification, it must be an exceptional used vehicle, as defined by the Certified Pre-Owned standards and guidelines....
VINs That Fall Between The Cracks - 11/17/2011
... the use of self-authorization.The dealer may also offer to goodwill the transaction with customer participation. Once again, the dealer must use their self-authorization and the appropriate labour operation from the LTG. The only difference is that the...
Step It Up Accessory Program - 10/01/2013
... It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles...
Special Coverage - 04/12/2013
... on the transaction appeared to be accurate. The warranty administrator was perplexed with this particular reject; nothing seemed to be amiss. His final thought before contacting DBC for assistance was to thoroughly read the special coverage bulletin. After...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred center and the component is sent at no charge,...
Service Training Standards - 11/18/2013
... by the 3 C documentation GM can more quickly correct product issues as well as isolate supplier parts that have failed. The information is also used to issue service bulletins that help technicians make more efficient repairs in the future. At least...
Required Operating Procedures - 01/28/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Labour Code Application - 01/28/2014
... labour code should be claimed with the time to replace the battery cables entered in OLH.When a part fails during the same repair visit and has to be replaced a second time, both parts are claimed with the one labour code and OLH is claimed for the additional...
Transportation Claim Inspections Process - 05/09/2014
... must be noted on the vehicle delivery receipt, supplied by the carrier. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Reject of the Month - 05/09/2014
... reassembled, the a/c system was recharged and the cooling system was refilled.Due to the excessive parts associated with the repair, the service manager pre-approved the excessive parts as well as the excessive net for the sublet invoice. The warranty...
Emissions - 02/27/2014
... emissions eligibility, locate the underhood emission control label located inside the engine compartment. The label may contain language stating that the vehicle conforms to California regulations; if that is the case it may also be eligible for California...
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
Recall 14116 Required Information - 10/31/2014
... sensor replacements). When it is necessary to h-route the transaction for review of excessive parts or OLH, the serial numbers for all of the new sensors should be indicated on the job card. While the technician is instructed to document the serial...
Reject of the Month - 02/17/2017
... manifold flange was also replaced. The service manager indicated authorization for the excessive parts, and approval for the consequential damage attributed to the shaft, including the other labor hours. The warranty claim was submitted with all of the...
Policy Repair Guidelines - 01/23/2017
... up to one additional year. However, 150,000 miles is the cap on all policy repairs. Customer participation in policy repairs is not a requirement, but it should be considered. In lieu of customer participation, service agent participation is an...
Getting to Know the New PET - 05/22/2017
... use PET if you feel offering out of warranty assistance is the best decision for the particular case. If a policy decision is not appropriate, the dealer may consider utilizing one of the available Goodwill tools, such as a Component Coverage Letter,...
Mail Out Review Trends - 04/17/2017
... The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a MOR will be asked to send in, on average, 10 job cards with supporting documentation. The job card selection is trend...
Air Conditioning Season - 04/28/2016
... oils cannot be mixed and are not interchangeable with GM's Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
... of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on the hard copy of...
Goodwill - 04/27/2011
... customer. Depending upon the situation, a dealer may choose to cover the repair in full or offer a partial adjustment (i.e. 50/50, parts or labor only, etc).Before extending the selected level of participation to the customer, be sure that it falls within...
Going With the Flow Chart - 03/08/2012
A day in the service department of your dealership can often be described as anything but routine, but a good routine will help everyone remember their responsibilities and to insure that important steps do not get missed. Not all dealerships operate...
Researching and Finding Answers on Global - 04/13/2012
... and resources of GlobalConnect.The technician performs a repair which includes several different parts and repair processes. How does the warranty administrator know which parts belong with which repair? Are they excessive? Is the technician's request...
June 2012 Recall Update - 06/06/2012
... bulletin has been revised to include additional models, add additional timing chain kits to the parts section and revise the labour time for the Enclave, Traverse and Acadia. The special policy covers the replacement of the timing chain on certain vehicles...
PZEV and SULEV - 06/06/2012
PZEV is an acronym for Partial Zero Emissions Vehicle. A PZEV has an advanced engine equipped with cutting-edge emissions controls, and while they run on gasoline, they offer extremely clean, zero evaporative emissions. They also offer a 15-year, 150,000...
GMPP Rental Vehicle Claims - 08/09/2012
... work not covered by the customer's contract that may keep the customer's vehicle in the service department longer. Rental may not be extended for the customer's convenience.Rentals are authorized for the actual time it takes to repair the vehicle, up...
The New Certified Pre-Owned Program - 09/19/2011
... include a new two-year, 30,000 mile maintenance plan and limitations on covered repairs.Sales Department - For a vehicle to be eligible for certification, it must be an exceptional used vehicle, as defined by the Certified Pre-Owned standards and guidelines....
VINs That Fall Between The Cracks - 11/17/2011
... the use of self-authorization.The dealer may also offer to goodwill the transaction with customer participation. Once again, the dealer must use their self-authorization and the appropriate labour operation from the LTG. The only difference is that the...
Step It Up Accessory Program - 10/01/2013
... It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles...
Special Coverage - 04/12/2013
... on the transaction appeared to be accurate. The warranty administrator was perplexed with this particular reject; nothing seemed to be amiss. His final thought before contacting DBC for assistance was to thoroughly read the special coverage bulletin. After...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred center and the component is sent at no charge,...
Service Training Standards - 11/18/2013
... by the 3 C documentation GM can more quickly correct product issues as well as isolate supplier parts that have failed. The information is also used to issue service bulletins that help technicians make more efficient repairs in the future. At least...
Required Operating Procedures - 01/28/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Labour Code Application - 01/28/2014
... labour code should be claimed with the time to replace the battery cables entered in OLH.When a part fails during the same repair visit and has to be replaced a second time, both parts are claimed with the one labour code and OLH is claimed for the additional...
Transportation Claim Inspections Process - 05/09/2014
... must be noted on the vehicle delivery receipt, supplied by the carrier. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Reject of the Month - 05/09/2014
... reassembled, the a/c system was recharged and the cooling system was refilled.Due to the excessive parts associated with the repair, the service manager pre-approved the excessive parts as well as the excessive net for the sublet invoice. The warranty...
Emissions - 02/27/2014
... emissions eligibility, locate the underhood emission control label located inside the engine compartment. The label may contain language stating that the vehicle conforms to California regulations; if that is the case it may also be eligible for California...
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
Recall 14116 Required Information - 10/31/2014
... sensor replacements). When it is necessary to h-route the transaction for review of excessive parts or OLH, the serial numbers for all of the new sensors should be indicated on the job card. While the technician is instructed to document the serial...
Reject of the Month - 02/17/2017
... manifold flange was also replaced. The service manager indicated authorization for the excessive parts, and approval for the consequential damage attributed to the shaft, including the other labor hours. The warranty claim was submitted with all of the...
Policy Repair Guidelines - 01/23/2017
... up to one additional year. However, 150,000 miles is the cap on all policy repairs. Customer participation in policy repairs is not a requirement, but it should be considered. In lieu of customer participation, service agent participation is an...
Getting to Know the New PET - 05/22/2017
... use PET if you feel offering out of warranty assistance is the best decision for the particular case. If a policy decision is not appropriate, the dealer may consider utilizing one of the available Goodwill tools, such as a Component Coverage Letter,...
Mail Out Review Trends - 04/17/2017
... The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a MOR will be asked to send in, on average, 10 job cards with supporting documentation. The job card selection is trend...
Air Conditioning Season - 04/28/2016
... oils cannot be mixed and are not interchangeable with GM's Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Air Conditioning Repair Documentation - 06/27/2016
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... and inappropriate use will result in a debit.Customer Enthusiasm is a repair performed with GM participation, within the warranty period, where the product issue is not the result of a defect in material or workmanship. Because these repairs are not...
Reject of the Month - Error code 232 - 08/23/2016
... with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from June, and replaced the pump. Management...
Sublet Vendors - 10/23/2015
... description of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing...
Keys for Life Program - 06/02/2015
... its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering...
Bulletin 04-00-89-015J: - 03/26/2015
... addition to the P & P Manual, this Operating Procedures document is an integral part of the warranty process at the dealership level. The customer signature continues to be one of the most often missed pieces of information on the warranty job...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
October 2017 Recall Update - 09/27/2017
... The recall bulletin has been revised to add an additional available wire retainer in the parts section, and to provide improved illustrations and instructions in the service procedure section. The recall applies to certain 2016-2017 Chevrolet Spark vehicles. Customer...
Lucky 7 Service Conquest Program - 01/22/2018
... in 13 months. Customers are able to present a competitors coupon, digital ad, or an offer for parts and labor for a maintenance or mechanical repair service visit on an eligible vehicle from a competing non-GM automotive service retailer located within...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
The Warranty Parts Center has identified certain components that have been replaced by dealers and returned for inspection where the defect is either disputable or outright not defective. The retrieval and inspection of these components results in unnecessary...
Emissions Tools - 03/27/2020
... finally “Emission Control Systems Warranty”. Select the link “Emission Warranty Parts List” from this area to view the emission parts with emission related defects that are covered under the Emission Control System Warranty. Return...
May 2020 Recall Update - 04/29/2020
... information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon vehicles equipped with a 3.6L engine and Performance Intake are involved in the recall program. The...
Technician Identification and Accounting of Labor Time - 01/28/2020
... vehicle repairs under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or...
Warranty Analysis - 01/03/2020
... from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may lie with management authorizations...
Pre-Repair Authorization - 10/23/2019
... customer enthusiasm, replacing a component due to transportation damage, or as an over-the-counter part warranty. The PRA process only applies to regular warranty (ZREG) and dealer installed part warranty (ZPTI) transactions when a restricted component...
Cost Comparison Worksheets - 08/27/2019
... demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by filling out the claim preapproval request found in the Dealer Aftersales Empowerment...
Technical Service Bulletins - 07/30/2019
... with the bulletin is 8480818. The transmission must be filled with Mobil 1 Synthetic LV ATF HP, part number 19417577 (quart) or 19417904 (55 gallon drum). Bulletin 19-NA-121 also addresses a shake and/or shudder during light throttle acceleration between...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... it may be necessary to revert back to the code from the first submission. Error code 851 will be returned on those transactions that exceed 180 days from the SPS reprogramming event date to the repair completion date. Verify claim entry data confirming...
Reminder: Seals and Gaskets - 09/22/2020
Article 1.1.1 of the Parts Policies & Procedures Manual states that seal and gasket failures within 6 months of installation are not covered by the parts warranty. If a seal or gasket fails within that time frame, GM’s rationale is that the...
September 2020 Recall Update - 08/25/2020
... have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07...
Damage that is not Considered Transportation Damage - 07/30/2020
... failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on...
Standards of Empowerment - 01/27/2021
... repair or pyramiding either prior to claim submission or at the time of first rejection. Excessive Parts: transactions less than $2500 total and less than $250 parts total flagged for excessive parts may be authorized by management prior to transaction...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... Only Chevrolet dealers who agreed to these terms by signing the Chevrolet Dealer Electric Models Participation Agreement are qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet Electric Models. Dealers who fail to...
What's the Cause? - 06/29/2021
Every warranty transaction submitted for reimbursement requires the cause of the failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet...
Policy Evaluation Tool - 08/30/2021
... the Aftersales Empowerment Portal in GlobalConnect. The PET provided a minimum Customer/Dealer participation dollar amount. Due to a previous history of issues and the fact that the component was just out of warranty, the service manager elected...
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... and inappropriate use will result in a debit.Customer Enthusiasm is a repair performed with GM participation, within the warranty period, where the product issue is not the result of a defect in material or workmanship. Because these repairs are not...
Reject of the Month - Error code 232 - 08/23/2016
... with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from June, and replaced the pump. Management...
Sublet Vendors - 10/23/2015
... description of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing...
Keys for Life Program - 06/02/2015
... its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering...
Bulletin 04-00-89-015J: - 03/26/2015
... addition to the P & P Manual, this Operating Procedures document is an integral part of the warranty process at the dealership level. The customer signature continues to be one of the most often missed pieces of information on the warranty job...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
October 2017 Recall Update - 09/27/2017
... The recall bulletin has been revised to add an additional available wire retainer in the parts section, and to provide improved illustrations and instructions in the service procedure section. The recall applies to certain 2016-2017 Chevrolet Spark vehicles. Customer...
Lucky 7 Service Conquest Program - 01/22/2018
... in 13 months. Customers are able to present a competitors coupon, digital ad, or an offer for parts and labor for a maintenance or mechanical repair service visit on an eligible vehicle from a competing non-GM automotive service retailer located within...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
The Warranty Parts Center has identified certain components that have been replaced by dealers and returned for inspection where the defect is either disputable or outright not defective. The retrieval and inspection of these components results in unnecessary...
Emissions Tools - 03/27/2020
... finally “Emission Control Systems Warranty”. Select the link “Emission Warranty Parts List” from this area to view the emission parts with emission related defects that are covered under the Emission Control System Warranty. Return...
May 2020 Recall Update - 04/29/2020
... information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon vehicles equipped with a 3.6L engine and Performance Intake are involved in the recall program. The...
Technician Identification and Accounting of Labor Time - 01/28/2020
... vehicle repairs under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or...
Warranty Analysis - 01/03/2020
... from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may lie with management authorizations...
Pre-Repair Authorization - 10/23/2019
... customer enthusiasm, replacing a component due to transportation damage, or as an over-the-counter part warranty. The PRA process only applies to regular warranty (ZREG) and dealer installed part warranty (ZPTI) transactions when a restricted component...
Cost Comparison Worksheets - 08/27/2019
... demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by filling out the claim preapproval request found in the Dealer Aftersales Empowerment...
Technical Service Bulletins - 07/30/2019
... with the bulletin is 8480818. The transmission must be filled with Mobil 1 Synthetic LV ATF HP, part number 19417577 (quart) or 19417904 (55 gallon drum). Bulletin 19-NA-121 also addresses a shake and/or shudder during light throttle acceleration between...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... it may be necessary to revert back to the code from the first submission. Error code 851 will be returned on those transactions that exceed 180 days from the SPS reprogramming event date to the repair completion date. Verify claim entry data confirming...
Reminder: Seals and Gaskets - 09/22/2020
Article 1.1.1 of the Parts Policies & Procedures Manual states that seal and gasket failures within 6 months of installation are not covered by the parts warranty. If a seal or gasket fails within that time frame, GM’s rationale is that the...
September 2020 Recall Update - 08/25/2020
... have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07...
Damage that is not Considered Transportation Damage - 07/30/2020
... failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on...
Standards of Empowerment - 01/27/2021
... repair or pyramiding either prior to claim submission or at the time of first rejection. Excessive Parts: transactions less than $2500 total and less than $250 parts total flagged for excessive parts may be authorized by management prior to transaction...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... Only Chevrolet dealers who agreed to these terms by signing the Chevrolet Dealer Electric Models Participation Agreement are qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet Electric Models. Dealers who fail to...
What's the Cause? - 06/29/2021
Every warranty transaction submitted for reimbursement requires the cause of the failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet...
Policy Evaluation Tool - 08/30/2021
... the Aftersales Empowerment Portal in GlobalConnect. The PET provided a minimum Customer/Dealer participation dollar amount. Due to a previous history of issues and the fact that the component was just out of warranty, the service manager elected...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Reject of the Month - November 2022 - 10/28/2022
... submitted, including the labor operation appropriately identifies the failure, the causal part correlates with the failed component, h-route comments support the request, and necessary attachments are included and complete. The following are examples...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage is found to structural parts, after partial...
Cross-Line Warranty - 03/23/2023
... experiences an emergency situation near a non-Chevrolet Service Agent, such as Buick or GMC, those participating Service Agents have the ability to resolve the situation. Cross-line warranty allows GM Service Agents to perform warranty repairs...
Pre-Repair Authorization - 08/29/2023
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Policy Repair Exceptions - 08/29/2023
... amount of assistance is determined after running a Policy Evaluation Tool (PET). Once labor and parts are entered into the PET, a dollar amount that GM is willing to pay, with the balance expected to be paid by either the customer or the dealership is...
Transportation Transactions - 07/25/2023
... be written according to prevailing labor rates. The dealer must supply the sublet facility with parts which are used in the performance of the sublet repair. Sublet invoices must contain the customers VIN, date of repair, and a complete description of...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Pre-Repair Authorization (PRA) - 04/23/2024
... process is not required when: Replacing a component due to transportation damage (ZTPT) or as part of an over-the-counter Parts Warranty (ZPTC). The component can be repaired via refinishing or replacing a sub-component (i.e., refinishing the wheel...
What Would You Do? - 08/22 - 07/27/2022
The owner of a Cadillac XT5 visited their local service department for assistance with a metal clunk noise coming from the right front of the vehicle. The technician performed an inspection and found that the lower ball joint had minimal clearance, slight...
Forum - 02/10/2023
... just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need to fill in the odometer...
Forum - 06/21/2022
Me and another admin were looking at the April update to the JL Warranty parts list, it just says "no less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several...
Forum - 03/31/2023
Is your parts mark up higher than 40% mark up? Since I believe the oil change prices on the list are based on the 40% mark up, I usually have parts bring the parts back to the 40% amount and then it falls in line. We always look at the first...
Forum - 03/08/2023
... information as it relates to management approvals. That being said, the process that I hold my department to is: They can consult me as much as they would like to determine what we think GM will pay Because I am more familiar with the rules and specifics...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 05/24/2022
... cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can fin...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
What Would You Do - 08/21 - 07/27/2021
... out. Should the warranty administrator proceed with claiming the test drive with this repair?The parts department included a miscellaneous charge for sealer in the parts list for a claim for tire resealing. Should the sealer be handled as a shop supply...
Forum - 05/25/2021
... high-pressure pipes are called out in the service procedure as single-use but now GM updated the parts catalog to say that they are not single-use (as of yesterday) and can be re-used. I just made a big stink about us not replacing these on 4 cars we...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 08/21/2020
Thanks dwallace for the article suggestion! The following is from the Parts P&P Manual Article 1.1.1: Seals and Gaskets - Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either...
Forum - 01/17/2020
... for the Admin fees (and core if applicable), Generate the packing slips and hand them over to parts. My parts guy gets the parts from retention and puts the documents in, tapes them up, applies the labels and puts them out for shipping. I haven't had...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Reject of the Month - November 2022 - 10/28/2022
... submitted, including the labor operation appropriately identifies the failure, the causal part correlates with the failed component, h-route comments support the request, and necessary attachments are included and complete. The following are examples...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage is found to structural parts, after partial...
Cross-Line Warranty - 03/23/2023
... experiences an emergency situation near a non-Chevrolet Service Agent, such as Buick or GMC, those participating Service Agents have the ability to resolve the situation. Cross-line warranty allows GM Service Agents to perform warranty repairs...
Pre-Repair Authorization - 08/29/2023
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Policy Repair Exceptions - 08/29/2023
... amount of assistance is determined after running a Policy Evaluation Tool (PET). Once labor and parts are entered into the PET, a dollar amount that GM is willing to pay, with the balance expected to be paid by either the customer or the dealership is...
Transportation Transactions - 07/25/2023
... be written according to prevailing labor rates. The dealer must supply the sublet facility with parts which are used in the performance of the sublet repair. Sublet invoices must contain the customers VIN, date of repair, and a complete description of...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Pre-Repair Authorization (PRA) - 04/23/2024
... process is not required when: Replacing a component due to transportation damage (ZTPT) or as part of an over-the-counter Parts Warranty (ZPTC). The component can be repaired via refinishing or replacing a sub-component (i.e., refinishing the wheel...
What Would You Do? - 08/22 - 07/27/2022
The owner of a Cadillac XT5 visited their local service department for assistance with a metal clunk noise coming from the right front of the vehicle. The technician performed an inspection and found that the lower ball joint had minimal clearance, slight...
Forum - 02/10/2023
... just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need to fill in the odometer...
Forum - 06/21/2022
Me and another admin were looking at the April update to the JL Warranty parts list, it just says "no less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several...
Forum - 03/31/2023
Is your parts mark up higher than 40% mark up? Since I believe the oil change prices on the list are based on the 40% mark up, I usually have parts bring the parts back to the 40% amount and then it falls in line. We always look at the first...
Forum - 03/08/2023
... information as it relates to management approvals. That being said, the process that I hold my department to is: They can consult me as much as they would like to determine what we think GM will pay Because I am more familiar with the rules and specifics...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 05/24/2022
... cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can fin...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
What Would You Do - 08/21 - 07/27/2021
... out. Should the warranty administrator proceed with claiming the test drive with this repair?The parts department included a miscellaneous charge for sealer in the parts list for a claim for tire resealing. Should the sealer be handled as a shop supply...
Forum - 05/25/2021
... high-pressure pipes are called out in the service procedure as single-use but now GM updated the parts catalog to say that they are not single-use (as of yesterday) and can be re-used. I just made a big stink about us not replacing these on 4 cars we...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 08/21/2020
Thanks dwallace for the article suggestion! The following is from the Parts P&P Manual Article 1.1.1: Seals and Gaskets - Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either...
Forum - 01/17/2020
... for the Admin fees (and core if applicable), Generate the packing slips and hand them over to parts. My parts guy gets the parts from retention and puts the documents in, tapes them up, applies the labels and puts them out for shipping. I haven't had...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
Forum - 11/13/2019
... everything in your calculation on your pre-approval total and PET so you can determine proper participation and claim totals. I think what is being stated is that should the answer be "no" to GM participation you are covered if you have approved diagnostic...
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Forum - 11/18/2019
... brief, 2-5 minutes, and provide easy to follow information on a topic. In regards to a multiple parts scenario: Claims with excessive parts associated with the repair will reject with an excessive parts error message. These instances must be authorized...
Forum - 10/29/2019
Ask your parts manager the battery type. I have tried to look them up in EPIC, but it wont pull batteries up for me
Forum - 10/29/2019
OE Battery Ratings and Part Numbers are also available through the TechLink app in GlobalConnect. The table is found within the Reference Charts tab.
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
Forum - 10/01/2019
If you get parts from another dealer you can claim the expedite, absolutely. I thought expedites were a set percentage of the price of the part.
Forum - 08/29/2019
... appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock is experiencing. The labor...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 05/13/2020
That is probably related to your Delco distributor or your parts manager. Our guy leaves anything that is tagged until warranty processing is complete and the parts retention time is expired.
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 01/17/2020
This would also be a ZPTC would it not? Limited lifetime is parts only, not labor.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Heater Block Cord Recall - 01/29/2020
... N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it says to just tell the customer not to use it and not perform the disconnect unless the customer requested...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 03/06/2020
Pretty sure the Limited Lifetime Part warranty & 3/100 on Major Assemblies are exempt from PET
Forum - 02/24/2020
... Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
What Would You Do - 09/20 - 08/25/2020
... with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning be claimed?...
Forum - 09/01/2020
Service manager must sign for excessive parts with explanation why they replaced. Anything above what SI states then it would be OLH
Forum - 07/17/2020
I know they are a preferred, but, it is something with this particular office that is exempt and I'm not sure why to be honest.
What Would You Do - 07/20 - 06/23/2020
... that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles later the customer brought the vehicle into a different...
Forum - 06/16/2020
I would update the PET including the seals. Recalculate the CP portion and authorize the excessive parts.
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
Forum - 11/13/2019
... everything in your calculation on your pre-approval total and PET so you can determine proper participation and claim totals. I think what is being stated is that should the answer be "no" to GM participation you are covered if you have approved diagnostic...
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Forum - 11/18/2019
... brief, 2-5 minutes, and provide easy to follow information on a topic. In regards to a multiple parts scenario: Claims with excessive parts associated with the repair will reject with an excessive parts error message. These instances must be authorized...
Forum - 10/29/2019
Ask your parts manager the battery type. I have tried to look them up in EPIC, but it wont pull batteries up for me
Forum - 10/29/2019
OE Battery Ratings and Part Numbers are also available through the TechLink app in GlobalConnect. The table is found within the Reference Charts tab.
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
Forum - 10/01/2019
If you get parts from another dealer you can claim the expedite, absolutely. I thought expedites were a set percentage of the price of the part.
Forum - 08/29/2019
... appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock is experiencing. The labor...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 05/13/2020
That is probably related to your Delco distributor or your parts manager. Our guy leaves anything that is tagged until warranty processing is complete and the parts retention time is expired.
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 01/17/2020
This would also be a ZPTC would it not? Limited lifetime is parts only, not labor.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Heater Block Cord Recall - 01/29/2020
... N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it says to just tell the customer not to use it and not perform the disconnect unless the customer requested...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 03/06/2020
Pretty sure the Limited Lifetime Part warranty & 3/100 on Major Assemblies are exempt from PET
Forum - 02/24/2020
... Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
What Would You Do - 09/20 - 08/25/2020
... with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning be claimed?...
Forum - 09/01/2020
Service manager must sign for excessive parts with explanation why they replaced. Anything above what SI states then it would be OLH
Forum - 07/17/2020
I know they are a preferred, but, it is something with this particular office that is exempt and I'm not sure why to be honest.
What Would You Do - 07/20 - 06/23/2020
... that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles later the customer brought the vehicle into a different...
Forum - 06/16/2020
I would update the PET including the seals. Recalculate the CP portion and authorize the excessive parts.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 08/03/2020
A whole 2.21! How's parts department taking the prices?
Mail Out Review 2020 - 10/12/2020
Has your dealership received a Mail Out Review this year?Please click HERE to participate in our poll!
Forum - 10/14/2020
It paid, but had to use the partial color clearcoat lop. No you can't use a finesse, sand and buff lop on transportation claim.
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
Forum - 12/30/2020
If memory serves me right, Autointergrate pays thru ServiceNet, on Chryslers parts statement. It has been several years since I fooled with AI
Forum - 04/13/2021
Thanks for the info everyone. I knew 60 days played a part in something...just could not find it in print.
Body shop repairs - 06/15/2021
... example, the one I'm working on now, the labor operation is 1443554, pickup box outer side panel partion refinish color/clear coat. Is that just for the paint repair? Does it include removal of some parts? Our body shop had to remove the tailgate, tail...
Forum - 06/15/2021
Field Actions are a single-time fix or inspection. If the replacement part fails it would be a ZPTI to the initial install and would fall under the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
Forum - 05/27/2021
Kristen I can tell you a few things as of right now. 1. regarding the fuel feed pipes, for this particular job they are actually included with 4 lifters in the VLOM kit called out in the TSB 2. My WSC rep said "submit it and see what it rejects for and...
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
wpc paperwork - 11/10/2021
Is anyone else having issues with getting the proper paperwork to print when wpc request part back?
Forum - 11/22/2021
I made an excel spreadsheet and added a column to identify what the parts department should bill out. I made it so we basically got a raise for service finally and they can increase the parts billing slightly. My guys bill them out to equal the total...
Forum - 11/22/2021
If I am doing anything with claim adjustments, fixing rejections, or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet...
Forum - 12/07/2021
... to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions, post comments and more. Members...
What Would You Do - 11/21 - 10/26/2021
... report an important statistic or is the data contained within the Trend; and/or Totals or Labor, Parts, and Net Reports more relevant? What does the O/U % statistic refer to on the Trend Report for CPVS, Labor, OLH, Supplemental, Parts, Net, and Cas...
Forum - 10/27/2021
... you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly before you switch screens it should...
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 09/30/2021
A reference to Part Failures During the Same Repair Visit is available within the Global Warranty Manual, page 19.
Forum - 09/27/2021
Then I would leave it all on one line and with olh (not true olh) and excessive parts authorizations
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Forum - 08/13/2021
... under account 662 (labor). The admin allowance on airbags I put under 688 (adjustment - parts and accessories). For the radio exchange I put it under 680 (parts warranty claims. This is where our comptroller always has me put them....
Forum - 07/31/2021
... have a table that has a column for who and a column for what. Column 1 is Advisor, Tech, Manager, Parts, and Warranty. In the right column I have bullet points that indicate what each person is to resolve before the ticket can be closed. Examples might...
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 08/03/2020
A whole 2.21! How's parts department taking the prices?
Mail Out Review 2020 - 10/12/2020
Has your dealership received a Mail Out Review this year?Please click HERE to participate in our poll!
Forum - 10/14/2020
It paid, but had to use the partial color clearcoat lop. No you can't use a finesse, sand and buff lop on transportation claim.
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
Forum - 12/30/2020
If memory serves me right, Autointergrate pays thru ServiceNet, on Chryslers parts statement. It has been several years since I fooled with AI
Forum - 04/13/2021
Thanks for the info everyone. I knew 60 days played a part in something...just could not find it in print.
Body shop repairs - 06/15/2021
... example, the one I'm working on now, the labor operation is 1443554, pickup box outer side panel partion refinish color/clear coat. Is that just for the paint repair? Does it include removal of some parts? Our body shop had to remove the tailgate, tail...
Forum - 06/15/2021
Field Actions are a single-time fix or inspection. If the replacement part fails it would be a ZPTI to the initial install and would fall under the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
Forum - 05/27/2021
Kristen I can tell you a few things as of right now. 1. regarding the fuel feed pipes, for this particular job they are actually included with 4 lifters in the VLOM kit called out in the TSB 2. My WSC rep said "submit it and see what it rejects for and...
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
wpc paperwork - 11/10/2021
Is anyone else having issues with getting the proper paperwork to print when wpc request part back?
Forum - 11/22/2021
I made an excel spreadsheet and added a column to identify what the parts department should bill out. I made it so we basically got a raise for service finally and they can increase the parts billing slightly. My guys bill them out to equal the total...
Forum - 11/22/2021
If I am doing anything with claim adjustments, fixing rejections, or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet...
Forum - 12/07/2021
... to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions, post comments and more. Members...
What Would You Do - 11/21 - 10/26/2021
... report an important statistic or is the data contained within the Trend; and/or Totals or Labor, Parts, and Net Reports more relevant? What does the O/U % statistic refer to on the Trend Report for CPVS, Labor, OLH, Supplemental, Parts, Net, and Cas...
Forum - 10/27/2021
... you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly before you switch screens it should...
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 09/30/2021
A reference to Part Failures During the Same Repair Visit is available within the Global Warranty Manual, page 19.
Forum - 09/27/2021
Then I would leave it all on one line and with olh (not true olh) and excessive parts authorizations
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Forum - 08/13/2021
... under account 662 (labor). The admin allowance on airbags I put under 688 (adjustment - parts and accessories). For the radio exchange I put it under 680 (parts warranty claims. This is where our comptroller always has me put them....
Forum - 07/31/2021
... have a table that has a column for who and a column for what. Column 1 is Advisor, Tech, Manager, Parts, and Warranty. In the right column I have bullet points that indicate what each person is to resolve before the ticket can be closed. Examples might...
Forum - 05/12/2022
... addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part amounts before resubmitting....
Forum - 05/10/2022
Yesterday it was not allowing anything to process at all on chrome, internet explorer or edge but as of today it is fully functional on edge, adding parts and everything!
Forum - 05/10/2022
Try again today, I'm surprisingly able to use edge perfectly with no issues adding parts or anything.
Forum - 05/10/2022
As of today I can use Edge without issue, looks like they actually fixed it to add parts and everything!
Internet Explorer to Retire - 04/13/2022
... internet explorer because on Chrome, edge, and firefox it will not allow me to add more than one part to the claim. I have tried all of the others but only internet explorer works to submit when there is more than one part. I have reached out to GM on...
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Missing Owners Manual Transportation Claim - 04/22/2022
... and they in turn will handle thru HELM 800 782 4356 they will send to your parts dept in 7-10 days and you can reference the delivery to the RO# so its not lost when it arrives.3. then to claim it on the transportation claim use labor op...
Forum - 04/20/2022
The dealer being reimbursed, directly from GM, is the one who has to bill the parts.
Forum - 02/14/2023
... may shake your head and say you know, however we have been receiving battery core returns with 100% SOC. This is a safety issue for all involved. ...
Forum - 03/08/2023
... box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Forum - 05/05/2023
... use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is...
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 05/01/2023
... transaction on the SRTA (service replacement transmission assembly) that is processed as a parts warranty. It is coded ZPTI but the rest of the coding is pretty much the same. You need to have the original installation invoice to support the transaction...
Forum - 05/15/2023
... all claims to see if they were scanned before entering them and if there is no explanation it is returned to the advisor & service manager for an explanation. I keep my SM advised of the claims just so he is aware of the situation. Dispatcher is...
Forum - 05/22/2023
Any warranty transaction will require a dongle scan with of course the exception of transportation claims,Pdi's and overcouter parts warranty.
Forum - 05/25/2023
Parts replaced under New Vehicle Warranty or 100% Policy will be covered for the balance of the NVLW, but in no event less than 12 months/unlimited miles, whichever is greater. Parts and Accessories Policies and Procedures Manual Article 1.1
Forum - 06/22/2023
Yes. Any non-gm components must be disclosed, then OE installed once parts are available
Forum - 06/23/2023
I treat it as an add line even though it is totally justified as part of the previously approved repair.
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/20/2022
all stays on one line and will be h-routed for excessive parts. attach all supporting documentation and should pay.
Forum - 07/27/2022
What I see based on your comments is that you have a potential issue with your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic...
Forum - 01/19/2023
... that far to adjust any claims. Once I started at a dealer that had not been claiming the takata return handling net so I told them to give me a list of all the tickets they had done for the last 6 months and submitted for the $20.00 on all of them....
Forum - 01/11/2023
Glad to help. Sometimes the part is actually listed as a "housing".
Forum - 09/12/2022
Also you may have to convert it if you are using the 2.5 gallon part quantity to 10
... addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part amounts before resubmitting....
Forum - 05/10/2022
Yesterday it was not allowing anything to process at all on chrome, internet explorer or edge but as of today it is fully functional on edge, adding parts and everything!
Forum - 05/10/2022
Try again today, I'm surprisingly able to use edge perfectly with no issues adding parts or anything.
Forum - 05/10/2022
As of today I can use Edge without issue, looks like they actually fixed it to add parts and everything!
Internet Explorer to Retire - 04/13/2022
... internet explorer because on Chrome, edge, and firefox it will not allow me to add more than one part to the claim. I have tried all of the others but only internet explorer works to submit when there is more than one part. I have reached out to GM on...
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Missing Owners Manual Transportation Claim - 04/22/2022
... and they in turn will handle thru HELM 800 782 4356 they will send to your parts dept in 7-10 days and you can reference the delivery to the RO# so its not lost when it arrives.3. then to claim it on the transportation claim use labor op...
Forum - 04/20/2022
The dealer being reimbursed, directly from GM, is the one who has to bill the parts.
Forum - 02/14/2023
... may shake your head and say you know, however we have been receiving battery core returns with 100% SOC. This is a safety issue for all involved. ...
Forum - 03/08/2023
... box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Forum - 05/05/2023
... use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is...
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 05/01/2023
... transaction on the SRTA (service replacement transmission assembly) that is processed as a parts warranty. It is coded ZPTI but the rest of the coding is pretty much the same. You need to have the original installation invoice to support the transaction...
Forum - 05/15/2023
... all claims to see if they were scanned before entering them and if there is no explanation it is returned to the advisor & service manager for an explanation. I keep my SM advised of the claims just so he is aware of the situation. Dispatcher is...
Forum - 05/22/2023
Any warranty transaction will require a dongle scan with of course the exception of transportation claims,Pdi's and overcouter parts warranty.
Forum - 05/25/2023
Parts replaced under New Vehicle Warranty or 100% Policy will be covered for the balance of the NVLW, but in no event less than 12 months/unlimited miles, whichever is greater. Parts and Accessories Policies and Procedures Manual Article 1.1
Forum - 06/22/2023
Yes. Any non-gm components must be disclosed, then OE installed once parts are available
Forum - 06/23/2023
I treat it as an add line even though it is totally justified as part of the previously approved repair.
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/20/2022
all stays on one line and will be h-routed for excessive parts. attach all supporting documentation and should pay.
Forum - 07/27/2022
What I see based on your comments is that you have a potential issue with your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic...
Forum - 01/19/2023
... that far to adjust any claims. Once I started at a dealer that had not been claiming the takata return handling net so I told them to give me a list of all the tickets they had done for the last 6 months and submitted for the $20.00 on all of them....
Forum - 01/11/2023
Glad to help. Sometimes the part is actually listed as a "housing".
Forum - 09/12/2022
Also you may have to convert it if you are using the 2.5 gallon part quantity to 10
Forum - 09/14/2022
ewill3rd: Sorry-the link does not work. Were you trying to attach the Bulk Parts Reference Chart? (see image) The actual "Submitting Bulk Parts on a Transaction" Reference Chart is available in the GlobalConnect Warranty Resource Center within...
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
Forum - 09/14/2022
... or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should be billing the 2.5-gallon. Just to be clear,...
Forum - 12/08/2022
HOW DO YOU BREAK OUT LABOR AND PARTS ON THE ROWHEN IT IS A FLAT AMOUNT FOR THE COMPLIMENTARY LOF AND ROTATE?
Product Field Action Working Capital Assistance Program - 04/23/2024
... being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program was updated to one that is facilitated through the Global Warranty...
OptiKleen - 03/23/2024
... a ½ gallon of water, this allows for a full gallon of fluid to be added to the vehicle. The part number for quarts is 1051515 and the current cost is $3.61 per quart. OptiKleen must be billed out as a part; net item submission is not allowed....
Forum - 03/21/2024
Thank You! I went and checked with our parts department and they were billing it out too high.
Cadillac U-Courtesy Transportation Program - 04/23/2024
... Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate in the Cadillac U-Courtesy Program, the dealer must be enrolled in the CTA program. U-Courtesy vehicles must be 2019MY or newer Cadillac,...
Forum - 01/31/2024
We have had 2. OLH any additional time. Sign off for excessive parts. Submit to WSC. Both of them were paid.
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
Forum - 01/25/2024
So are you looking for a particulate filter service regen? If this is what you want then I use 4021262 and it's straight time.
Forum - 01/30/2024
Since the 1st of January parts can now bill the modules on the RO. Can we still claim any admin allowance?
Forum - 01/26/2024
... the service regeneration test. There may be another but here is my take. If they are replacing a part, it is very likely that the service regen is part of the service procedure for replacing that component. If it is included ANYWHERE in the text of the...
Forum - 10/31/2023
You will have to the fuse block lop and OLH the wiring aspect as diagnosis, because tech found a 'failed part'
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Customer Reimbursement - 09/05/2023
HiWe have a claim here where we should have processed it as a parts warranty. The advisor charged the customer in error and now we need to reimbursement the customer. How would I submit this claim? I am being told that I can submit it as a customer reimbursement...
Forum - 10/09/2023
... the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded and non-compatible parts authorization from SM. Attach both job cards to claim to support OLH punch times. ...
Forum - 10/02/2023
I have had a couple part warranties on recalls, but I submitted them as single claim, per WSC instruction.
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
RPO IVH vs. window sticker - 07/31/2023
... not show this at all but the window sticker shows dealer installed. Dealer wants to be paid for parts and labor. I know a ZSET $0 transaction can be submitted to add the RPO to IVH but it should already be there according to the window sticker. How do...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
Reject of the Month - February 2024 - 01/29/2024
... the vehicle and found a cracked weld in the catalytic converter. The converter was replaced under part warranty (the converter had been replaced approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation...
Personal Property Damage - 07/25/2023
... items damaged by a defective seat heater element. Water damaged items in the trunk or passenger compartment due to a defective weatherstrip. Torn slacks by a defective seat frame. Customer owned CDs/NAV disks stuck in a return unit per the latest version...
Year End Submission - 10/25/2023
... in the Authorization Code field for several of the reject codes, for example: 68 Causal Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In...
OLH Self-Empowerment Levels - 02/28/2023
... advisors to ensure job cards are closed out as soon as the repair is completed. Job cards for parts ordered should also be closed when the vehicle has left the premises. A new job card is then opened when the vehicle returns for the repair. Any diagnostic...
ewill3rd: Sorry-the link does not work. Were you trying to attach the Bulk Parts Reference Chart? (see image) The actual "Submitting Bulk Parts on a Transaction" Reference Chart is available in the GlobalConnect Warranty Resource Center within...
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
Forum - 09/14/2022
... or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should be billing the 2.5-gallon. Just to be clear,...
Forum - 12/08/2022
HOW DO YOU BREAK OUT LABOR AND PARTS ON THE ROWHEN IT IS A FLAT AMOUNT FOR THE COMPLIMENTARY LOF AND ROTATE?
Product Field Action Working Capital Assistance Program - 04/23/2024
... being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program was updated to one that is facilitated through the Global Warranty...
OptiKleen - 03/23/2024
... a ½ gallon of water, this allows for a full gallon of fluid to be added to the vehicle. The part number for quarts is 1051515 and the current cost is $3.61 per quart. OptiKleen must be billed out as a part; net item submission is not allowed....
Forum - 03/21/2024
Thank You! I went and checked with our parts department and they were billing it out too high.
Cadillac U-Courtesy Transportation Program - 04/23/2024
... Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate in the Cadillac U-Courtesy Program, the dealer must be enrolled in the CTA program. U-Courtesy vehicles must be 2019MY or newer Cadillac,...
Forum - 01/31/2024
We have had 2. OLH any additional time. Sign off for excessive parts. Submit to WSC. Both of them were paid.
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
Forum - 01/25/2024
So are you looking for a particulate filter service regen? If this is what you want then I use 4021262 and it's straight time.
Forum - 01/30/2024
Since the 1st of January parts can now bill the modules on the RO. Can we still claim any admin allowance?
Forum - 01/26/2024
... the service regeneration test. There may be another but here is my take. If they are replacing a part, it is very likely that the service regen is part of the service procedure for replacing that component. If it is included ANYWHERE in the text of the...
Forum - 10/31/2023
You will have to the fuse block lop and OLH the wiring aspect as diagnosis, because tech found a 'failed part'
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Customer Reimbursement - 09/05/2023
HiWe have a claim here where we should have processed it as a parts warranty. The advisor charged the customer in error and now we need to reimbursement the customer. How would I submit this claim? I am being told that I can submit it as a customer reimbursement...
Forum - 10/09/2023
... the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded and non-compatible parts authorization from SM. Attach both job cards to claim to support OLH punch times. ...
Forum - 10/02/2023
I have had a couple part warranties on recalls, but I submitted them as single claim, per WSC instruction.
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
RPO IVH vs. window sticker - 07/31/2023
... not show this at all but the window sticker shows dealer installed. Dealer wants to be paid for parts and labor. I know a ZSET $0 transaction can be submitted to add the RPO to IVH but it should already be there according to the window sticker. How do...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
Reject of the Month - February 2024 - 01/29/2024
... the vehicle and found a cracked weld in the catalytic converter. The converter was replaced under part warranty (the converter had been replaced approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation...
Personal Property Damage - 07/25/2023
... items damaged by a defective seat heater element. Water damaged items in the trunk or passenger compartment due to a defective weatherstrip. Torn slacks by a defective seat frame. Customer owned CDs/NAV disks stuck in a return unit per the latest version...
Year End Submission - 10/25/2023
... in the Authorization Code field for several of the reject codes, for example: 68 Causal Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In...
OLH Self-Empowerment Levels - 02/28/2023
... advisors to ensure job cards are closed out as soon as the repair is completed. Job cards for parts ordered should also be closed when the vehicle has left the premises. A new job card is then opened when the vehicle returns for the repair. Any diagnostic...
Towing - 07/25/2023
... not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included under the GM Certified Service Limited Lifetime...
August 2023 Recall Update - 07/25/2023
... certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to...
R-1234yf and Missed Revenue - 08/22/2022
... the recovered refrigerant amount from the full charge amount. This amount must be entered in the part quantity field of the transaction in 10-gram increments (Quantity 1=10 grams). Round up for any partial increments. The following example is found within...
Servicing EV Models - 06/20/2022
... Models, dealers must have in place a current executed Chevrolet Hybrid/Electric Models Participation Agreement and have completed all required training and maintain all required tools and equipment. Once a dealer has met these requirements, they are...
Feature Availability - 10/28/2022
... one complete key fob and one cut key. These vehicles will require a visit to the dealership once parts are available to program the second fob. Additionally, the cab power outlet and cargo bed mounted power outlet on certain full-size LD Chevrolet Silverado...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
Bulletin 22-NA-215 provides detail on the 3-year limited parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty...
Recalls - 10/26/2021
... when replacing the battery, dealers may submit a $520 administrative part allowance in the Administrative Allowance Net Item field of the transaction. Dealers may also submit a $600 administrative allowance for recall specific impacts to technician and...
August 2021 Recall Update - 07/27/2021
... Takata Inflator – Priority Group 6: The recall has been updated to include a revision to the parts ordering information section. Safety Recall N212328770-02 Front Passenger Airbag Takata Inflator – PG 7: The recall has been updated to include...
Paint Blending/Tinting - 06/29/2021
... painting. Once the fender is painted, it is clear that the hood and the front door will need to be partially painted so that the paint matches on all three panels. Two additional lines will need to be added to the job card to address blending into the...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... be supported with a valid time stamp. All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, and OLH must follow a logical order for the repair process. A technician’s first clock in...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Policies for Engine and Transmission Replacements - 03/22/2021
... Request form. Examples of this include the cause of failure could not be determined, there are part delays for parts required to repair, or the customer requests an assembly replacement. When submitting an engine or transmission assembly replacement...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
... on the actual job card, but if it is not available for the Warranty Support Center, Warranty Parts Center, or anyone else at GM to review, the transaction can be denied. The complete cause and correction as documented by the technician on the shop...
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Battery Notes - 11/25/2020
... transaction must be submitted to GWM for the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on...
Temporary Use of Non-GM Battery - 12/29/2020
... history folder, with a copy given to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the...
LTG FAQs - 08/27/2019
... to their tool box to retrieve appropriate tool to perform that procedure. Perform the procedure. Return the tool to the tool box. Stop the watch. There are currently almost 10,000 labor operations. These are applied and maintained over 400 labor time...
Pre-Repair Authorization - 03/26/2019
... to process PRA requests. The free app can be downloaded and used by any member of the service department team via the Google Play Store or Apple Store. Key points to a successful PRA process: Only certain components require Pre-Repair Authorization...
Bulletin Tip - 10/23/2019
... amount, the dealer must complete a Tire Pre-Repair Authorization (PRA). As noted with the Parts Information section within the bulletin, the replacement tires are not to be marked as the Causal Part, rather, the word “Bulletin” must...
April 2018 Recall Update - 03/26/2018
... 2007-2010 Saturn Sky vehicles. The recall has been updated to include revisions to the correction, parts, warranty information, and service procedure sections. A customer letter has also been added. Safety Recall 17287-02: Frontal Air Bag and Pretensioner...
Battery Bulletin Updates - 02/20/2018
... released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W (2/1/2018) Battery...
Reject of the Month - 10/24/2017
Error Code 803: The number of days and distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles...
Reject of the Month - 09/27/2017
---------------------------------------------------------------------------- Error 072: Total Parts Amount Exceeds the Allowance for Labor Code XXXXXXX. ---------------------------------------------------------------------------- A warranty administrator...
Roadside Assistance Reminder - 10/24/2017
... is the Reunite program. A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
... not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included under the GM Certified Service Limited Lifetime...
August 2023 Recall Update - 07/25/2023
... certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to...
R-1234yf and Missed Revenue - 08/22/2022
... the recovered refrigerant amount from the full charge amount. This amount must be entered in the part quantity field of the transaction in 10-gram increments (Quantity 1=10 grams). Round up for any partial increments. The following example is found within...
Servicing EV Models - 06/20/2022
... Models, dealers must have in place a current executed Chevrolet Hybrid/Electric Models Participation Agreement and have completed all required training and maintain all required tools and equipment. Once a dealer has met these requirements, they are...
Feature Availability - 10/28/2022
... one complete key fob and one cut key. These vehicles will require a visit to the dealership once parts are available to program the second fob. Additionally, the cab power outlet and cargo bed mounted power outlet on certain full-size LD Chevrolet Silverado...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
Bulletin 22-NA-215 provides detail on the 3-year limited parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty...
Recalls - 10/26/2021
... when replacing the battery, dealers may submit a $520 administrative part allowance in the Administrative Allowance Net Item field of the transaction. Dealers may also submit a $600 administrative allowance for recall specific impacts to technician and...
August 2021 Recall Update - 07/27/2021
... Takata Inflator – Priority Group 6: The recall has been updated to include a revision to the parts ordering information section. Safety Recall N212328770-02 Front Passenger Airbag Takata Inflator – PG 7: The recall has been updated to include...
Paint Blending/Tinting - 06/29/2021
... painting. Once the fender is painted, it is clear that the hood and the front door will need to be partially painted so that the paint matches on all three panels. Two additional lines will need to be added to the job card to address blending into the...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... be supported with a valid time stamp. All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, and OLH must follow a logical order for the repair process. A technician’s first clock in...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Policies for Engine and Transmission Replacements - 03/22/2021
... Request form. Examples of this include the cause of failure could not be determined, there are part delays for parts required to repair, or the customer requests an assembly replacement. When submitting an engine or transmission assembly replacement...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
... on the actual job card, but if it is not available for the Warranty Support Center, Warranty Parts Center, or anyone else at GM to review, the transaction can be denied. The complete cause and correction as documented by the technician on the shop...
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Battery Notes - 11/25/2020
... transaction must be submitted to GWM for the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on...
Temporary Use of Non-GM Battery - 12/29/2020
... history folder, with a copy given to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the...
LTG FAQs - 08/27/2019
... to their tool box to retrieve appropriate tool to perform that procedure. Perform the procedure. Return the tool to the tool box. Stop the watch. There are currently almost 10,000 labor operations. These are applied and maintained over 400 labor time...
Pre-Repair Authorization - 03/26/2019
... to process PRA requests. The free app can be downloaded and used by any member of the service department team via the Google Play Store or Apple Store. Key points to a successful PRA process: Only certain components require Pre-Repair Authorization...
Bulletin Tip - 10/23/2019
... amount, the dealer must complete a Tire Pre-Repair Authorization (PRA). As noted with the Parts Information section within the bulletin, the replacement tires are not to be marked as the Causal Part, rather, the word “Bulletin” must...
April 2018 Recall Update - 03/26/2018
... 2007-2010 Saturn Sky vehicles. The recall has been updated to include revisions to the correction, parts, warranty information, and service procedure sections. A customer letter has also been added. Safety Recall 17287-02: Frontal Air Bag and Pretensioner...
Battery Bulletin Updates - 02/20/2018
... released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W (2/1/2018) Battery...
Reject of the Month - 10/24/2017
Error Code 803: The number of days and distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles...
Reject of the Month - 09/27/2017
---------------------------------------------------------------------------- Error 072: Total Parts Amount Exceeds the Allowance for Labor Code XXXXXXX. ---------------------------------------------------------------------------- A warranty administrator...
Roadside Assistance Reminder - 10/24/2017
... is the Reunite program. A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Pre-Approval Goodwill Request Changes - 07/23/2018
... Policy Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership...
Claim Pre-Approval Updates - 06/25/2018
... are as follows: Rental Related (4 days or more) Policy Related (Any $ Amount Outside GM Participation Range of Policy Evaluation Tool) Goodwill Above Empowerment Level Vehicle Payments > $1000 or Incidental Expenses > $500 Crossline Policy...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... file name: job card 12345, rental invoice, or cost comparison worksheet). These documents become part of the permanent file for the transaction and may be reviewed in their entirety. Another forum user provided detail on how to attach a document...
Reject of the Month - 03/26/2015
... recall on a customer's vehicle. The claim was submitted and paid. A few weeks later the customer returned wondering why she was still receiving recall notification letters. After review of the paid transaction, it was found that two characters of the...
June 2015 Recall Update - 06/02/2015
... shorting bar and airbag terminals. The recall has been updated to include a steering wheel bolt, part number 11610164.Customer Satisfaction Program 14281: Dealer Installed Rear Seat Entertainment System: Recall 14281 was released in late April, and affects...
Service Information Keyword/Labor Operation Search - 06/02/2015
... labor operation is entered and the search is indicated as documents, the labor operation will be returned, if applicable to the vehicle.Once this anomaly has been resolved, GM will issue a notification communication.The third SI update is the inclusion...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... are completed both for safety reasons and the inconvenience of a new vehicle customer having to return to the dealership so soon after they purchased their vehicle to have a recall completed. Once debited, there will be no allowance for resubmitting...
Continental Replacement Tires - 10/02/2015
... for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect message GCUS-9-820. ...
2016 Cadillac-V - 10/23/2015
... Care Guide. If the matte finish is altered, the affected panels will have to be repainted to return it to the intended low-gloss appearance. Action Center: An Action Center has been established through TAC to allow Cadillac dealers to provide...
More on Repeat Repairs - 10/02/2015
... code R is the approval required and once the vehicle has been repaired, the job card is returned to the service manager to decide if 1) the repair is in fact a comeback and will not be submitted for reimbursement or 2) the repair is not a comeback and...
Effective Use of Authorization Codes - 02/02/2016
... 1,648.852982USD 1,177.31Service AgentEXCEEDS OLH LIMIT41USD 2,440.4734100USD 2,440.47Service AgentPART CEILING EXCEEDED31USD 1,685.082133USD 306.94Service AgentREPEAT REPAIRS92USD 2,141.012444USD 799.27Based on the data in the previous chart, let's analyze...
Towing - 10/26/2016
... to the customer. The service agent contacts Roadside Assistance to arrange to have the vehicle returned to the customer's designated location. The program is not for customers whose vehicles are beyond the powertrain warranty period or MIC out of warranty...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
July 2017 Recall Update - 06/19/2017
... Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
Air Conditioning Repair Documentation - 06/19/2017
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Reject of the Month - 11/25/2014
... the necessary inspection and replaced the lap pretensioner. While the vehicle was in the service department the technician noticed that recall 14030-"side impact airbag connector", had previously been performed by another service agent. Unfortunately,...
Reject of the Month - 04/03/2014
... from the Removal Reason drop-down.When Customer Enthusiasm is selected, GM will not require return of the tire(s). The PRA will transition from "New" to "Pending" to "Accept" status relatively quickly. Once the Pre-Repair Authorization Status states...
The Delivery Receipt - 04/03/2014
... LON and send it to the carrier via mail, or fax, with the fax confirmation retained or by email return receipt requested. If there is no documentation supporting which carrier delivered the vehicle, perform the inspection utilizing the LON and contact...
Safety Recall 12213 - 12/09/2013
... dealer on or after November 1, 2013. Phase two letters will be mailed when there are sufficient parts to support it. Dealers will receive notification prior to the release of the mailing. Dealer notification will include a list of the state(s) and/or...
Reject of the Month - 12/09/2013
... that require routing to the WSC Agent will be reviewed in their entirety. The WSC Agent may return the transaction requesting additional information, such as a copy of the job card with time documentation. In some cases the WSC Agent may contact the...
Smart Care and Smart Care Wraps - 01/10/2014
... manual. Smart Care and Wrap contracts sold on or after October 1, 2013, require that the customer return to the selling dealership for service. Wrap claims that are submitted prior to the expiration of the GM provided base maintenance coverage period...
UPS Shipping Labels - 12/18/2012
... have been selected, a "Shipping Provider" pop-up window will appear. Once the link for shipping parts less than 150 pounds is selected, a new UPS Service Terms and Conditions screen will appear. This screen will only appear one time and only with parts...
Reject of the Month - 01/24/2013
... repairs performed, or labour code not valid for damage code. Some transactions may have even been returned with a syntax error. In some instances, once GM recognizes the system error, the transaction is reprocessed for payment the next day. If the...
February 2013 Recall Update - 02/26/2013
... condition, dealers are to rework the wiring harness. The bulletin has been revised to provide the part number for the rear transmission mount bolts, which require replacement. The service procedure was also revised in the latest release of the bulletin.Noncompliance...
... Policy Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership...
Claim Pre-Approval Updates - 06/25/2018
... are as follows: Rental Related (4 days or more) Policy Related (Any $ Amount Outside GM Participation Range of Policy Evaluation Tool) Goodwill Above Empowerment Level Vehicle Payments > $1000 or Incidental Expenses > $500 Crossline Policy...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... file name: job card 12345, rental invoice, or cost comparison worksheet). These documents become part of the permanent file for the transaction and may be reviewed in their entirety. Another forum user provided detail on how to attach a document...
Reject of the Month - 03/26/2015
... recall on a customer's vehicle. The claim was submitted and paid. A few weeks later the customer returned wondering why she was still receiving recall notification letters. After review of the paid transaction, it was found that two characters of the...
June 2015 Recall Update - 06/02/2015
... shorting bar and airbag terminals. The recall has been updated to include a steering wheel bolt, part number 11610164.Customer Satisfaction Program 14281: Dealer Installed Rear Seat Entertainment System: Recall 14281 was released in late April, and affects...
Service Information Keyword/Labor Operation Search - 06/02/2015
... labor operation is entered and the search is indicated as documents, the labor operation will be returned, if applicable to the vehicle.Once this anomaly has been resolved, GM will issue a notification communication.The third SI update is the inclusion...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... are completed both for safety reasons and the inconvenience of a new vehicle customer having to return to the dealership so soon after they purchased their vehicle to have a recall completed. Once debited, there will be no allowance for resubmitting...
Continental Replacement Tires - 10/02/2015
... for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect message GCUS-9-820. ...
2016 Cadillac-V - 10/23/2015
... Care Guide. If the matte finish is altered, the affected panels will have to be repainted to return it to the intended low-gloss appearance. Action Center: An Action Center has been established through TAC to allow Cadillac dealers to provide...
More on Repeat Repairs - 10/02/2015
... code R is the approval required and once the vehicle has been repaired, the job card is returned to the service manager to decide if 1) the repair is in fact a comeback and will not be submitted for reimbursement or 2) the repair is not a comeback and...
Effective Use of Authorization Codes - 02/02/2016
... 1,648.852982USD 1,177.31Service AgentEXCEEDS OLH LIMIT41USD 2,440.4734100USD 2,440.47Service AgentPART CEILING EXCEEDED31USD 1,685.082133USD 306.94Service AgentREPEAT REPAIRS92USD 2,141.012444USD 799.27Based on the data in the previous chart, let's analyze...
Towing - 10/26/2016
... to the customer. The service agent contacts Roadside Assistance to arrange to have the vehicle returned to the customer's designated location. The program is not for customers whose vehicles are beyond the powertrain warranty period or MIC out of warranty...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
July 2017 Recall Update - 06/19/2017
... Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
Air Conditioning Repair Documentation - 06/19/2017
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Reject of the Month - 11/25/2014
... the necessary inspection and replaced the lap pretensioner. While the vehicle was in the service department the technician noticed that recall 14030-"side impact airbag connector", had previously been performed by another service agent. Unfortunately,...
Reject of the Month - 04/03/2014
... from the Removal Reason drop-down.When Customer Enthusiasm is selected, GM will not require return of the tire(s). The PRA will transition from "New" to "Pending" to "Accept" status relatively quickly. Once the Pre-Repair Authorization Status states...
The Delivery Receipt - 04/03/2014
... LON and send it to the carrier via mail, or fax, with the fax confirmation retained or by email return receipt requested. If there is no documentation supporting which carrier delivered the vehicle, perform the inspection utilizing the LON and contact...
Safety Recall 12213 - 12/09/2013
... dealer on or after November 1, 2013. Phase two letters will be mailed when there are sufficient parts to support it. Dealers will receive notification prior to the release of the mailing. Dealer notification will include a list of the state(s) and/or...
Reject of the Month - 12/09/2013
... that require routing to the WSC Agent will be reviewed in their entirety. The WSC Agent may return the transaction requesting additional information, such as a copy of the job card with time documentation. In some cases the WSC Agent may contact the...
Smart Care and Smart Care Wraps - 01/10/2014
... manual. Smart Care and Wrap contracts sold on or after October 1, 2013, require that the customer return to the selling dealership for service. Wrap claims that are submitted prior to the expiration of the GM provided base maintenance coverage period...
UPS Shipping Labels - 12/18/2012
... have been selected, a "Shipping Provider" pop-up window will appear. Once the link for shipping parts less than 150 pounds is selected, a new UPS Service Terms and Conditions screen will appear. This screen will only appear one time and only with parts...
Reject of the Month - 01/24/2013
... repairs performed, or labour code not valid for damage code. Some transactions may have even been returned with a syntax error. In some instances, once GM recognizes the system error, the transaction is reprocessed for payment the next day. If the...
February 2013 Recall Update - 02/26/2013
... condition, dealers are to rework the wiring harness. The bulletin has been revised to provide the part number for the rear transmission mount bolts, which require replacement. The service procedure was also revised in the latest release of the bulletin.Noncompliance...
Reject of the Month - 03/11/2013
... submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable...
The Team - 04/12/2013
... are just a few of the important elements needed to successfully managing the service department. Department familiarity is another; knowing the department completely, from the people, to performance, to resources. Back in 2010, when GWM was released,...
Recall 12180 and Calls to the TAC - 05/14/2013
... The answer: Everything needed to complete the switch modification is contained in the switch kit, part number 19119236, shown in the parts information at the top of the recall bulletin. Technicians are contacting TAC to ask why the window switch...
How Many Customer Signatures are Necessary? - 11/18/2013
... complete, Michigan law requires you to provide customers a final invoice that lists the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... This figure must be accurately recorded in order to provide the customer with either a full or partial refund up to 60 days from the original date of purchase, if they so choose. The maintenance offered in this plan is the same as the complimentary 4-year/50,000...
Changes to Special Coverage 10054 - 07/30/2013
... was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately, the service is being entirely reimbursed by GM. This...
Top Reject of the Month - 10/14/2011
... date. This policy also holds true for resubmitted transactions: transactions that were originally returned as not meeting criteria for payment, are to be corrected by the service agent and resolved within the 60-day period.This error code may be prevented...
New Year, New Goals - 01/19/2012
... over 4000 years. New Years resolutions find their roots from the past in the form of people returning borrowed farm equipment at the New Year time.Today that tradition is marked with individuals making commitments to bring change or improvements...
Going the Extra Mile: Service Documentation - 06/30/2011
The service department is a dynamic environment. It is fast passed and performance driven. Technician and service management's time comes at a premium. This environment allows little room for error. Because of this, job card documentation is often limited...
Not What Was Ordered - 06/08/2011
... A walk around the vehicle looking for any visible damage.An inspection of the engine compartment, passenger compartment, and trunk or cargo area. Verifying parts that need to be installed during the PDI are present. Another new vehicle inspection requirement...
You're Being Watched! - 06/08/2011
... reject. Correcting this reject is easy; you simply apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... a both (unique) labour operation or an add condition, select the generic operation with the second part claimed as the secondary part and the labour time as OLH. -------------------------------------------------------B4120 Front Side Door Outside Handle...
Safety Recall 09049A - 04/27/2011
... replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year vehicles; this version release includes the 2007 model year. The technician must...
Safety Recall 11027 - 02/23/2011
... kits ordered for over the counter sale. GM has identified the dealers that purchased the suspect part numbers. The dealer is advised to search their parts sales database to determine the purchasers of those components and contact them advising them not...
Submitting The Right Information The First Time - 08/10/2010
... a routed claim. Provide an explanation for excessive other labour time (why is OLH needed?) or a parts incompatibility issue (why are the additional parts on the transaction?), for example. Transactions sent to the WSC as requested may be denied after...
Who should manage your warranty dollar investment? - 09/16/2010
... person should be the source of knowledge for sales, service administration, service performance, parts, and administrative personnel within the dealership on any question regarding warranty. 4.) Consider creating the position of Warranty Administration...
From the Desk of a Service Manager - 04/13/2010
... and organization are just a few of the important elements to successfully managing the service department. Department familiarity is another; knowing the department completely, from the people to performance to resources.The role out of GWM across the...
Global Warranty Management: Syntax Errors - 08/10/2010
... (Syntax Errors)14140Examples of syntax errors include: Duplicate items not allowed: same part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than...
Pre-Delivery Inspection - 08/10/2010
... procedure is designed to explain the features of the customer's vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the...
Safety Recall 09049 - 08/10/2010
... New Mexico, Puerto Rico, South Carolina, Texas, US Virgin Islands, and Utah. Due to limited parts availability, the recall is being administered in phases. The first phase was issued in late June to involved customers residing in Arizona. Parts were...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
Summary by Reject Reason - 06/07/2010
... &. 5420100313VIN & was not found on file. Correct or resubmit as VIN not on file.3820100367Part & is not a compatible part for labour code &.36 The Summary by Reject Reason report lists the number of specific rejects by month under the...
Warranty Performance Analysis - 06/07/2010
... of claims now in process in their system.2. Look at the warranty claims aging section, if it is a part of the statement. If not, get an up to date printing of the warranty schedule (record of claims submitted, in process, and paid). Look at the percentage...
From the Desk of a Service Manager - 05/12/2010
... and retention with reducing business expenses a close second. While successfully running the department the manager is still working to shrink staff, maintain training and professionalism, learn other (new) skills and be sure that the customer comes...
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
... submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable...
The Team - 04/12/2013
... are just a few of the important elements needed to successfully managing the service department. Department familiarity is another; knowing the department completely, from the people, to performance, to resources. Back in 2010, when GWM was released,...
Recall 12180 and Calls to the TAC - 05/14/2013
... The answer: Everything needed to complete the switch modification is contained in the switch kit, part number 19119236, shown in the parts information at the top of the recall bulletin. Technicians are contacting TAC to ask why the window switch...
How Many Customer Signatures are Necessary? - 11/18/2013
... complete, Michigan law requires you to provide customers a final invoice that lists the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... This figure must be accurately recorded in order to provide the customer with either a full or partial refund up to 60 days from the original date of purchase, if they so choose. The maintenance offered in this plan is the same as the complimentary 4-year/50,000...
Changes to Special Coverage 10054 - 07/30/2013
... was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately, the service is being entirely reimbursed by GM. This...
Top Reject of the Month - 10/14/2011
... date. This policy also holds true for resubmitted transactions: transactions that were originally returned as not meeting criteria for payment, are to be corrected by the service agent and resolved within the 60-day period.This error code may be prevented...
New Year, New Goals - 01/19/2012
... over 4000 years. New Years resolutions find their roots from the past in the form of people returning borrowed farm equipment at the New Year time.Today that tradition is marked with individuals making commitments to bring change or improvements...
Going the Extra Mile: Service Documentation - 06/30/2011
The service department is a dynamic environment. It is fast passed and performance driven. Technician and service management's time comes at a premium. This environment allows little room for error. Because of this, job card documentation is often limited...
Not What Was Ordered - 06/08/2011
... A walk around the vehicle looking for any visible damage.An inspection of the engine compartment, passenger compartment, and trunk or cargo area. Verifying parts that need to be installed during the PDI are present. Another new vehicle inspection requirement...
You're Being Watched! - 06/08/2011
... reject. Correcting this reject is easy; you simply apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... a both (unique) labour operation or an add condition, select the generic operation with the second part claimed as the secondary part and the labour time as OLH. -------------------------------------------------------B4120 Front Side Door Outside Handle...
Safety Recall 09049A - 04/27/2011
... replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year vehicles; this version release includes the 2007 model year. The technician must...
Safety Recall 11027 - 02/23/2011
... kits ordered for over the counter sale. GM has identified the dealers that purchased the suspect part numbers. The dealer is advised to search their parts sales database to determine the purchasers of those components and contact them advising them not...
Submitting The Right Information The First Time - 08/10/2010
... a routed claim. Provide an explanation for excessive other labour time (why is OLH needed?) or a parts incompatibility issue (why are the additional parts on the transaction?), for example. Transactions sent to the WSC as requested may be denied after...
Who should manage your warranty dollar investment? - 09/16/2010
... person should be the source of knowledge for sales, service administration, service performance, parts, and administrative personnel within the dealership on any question regarding warranty. 4.) Consider creating the position of Warranty Administration...
From the Desk of a Service Manager - 04/13/2010
... and organization are just a few of the important elements to successfully managing the service department. Department familiarity is another; knowing the department completely, from the people to performance to resources.The role out of GWM across the...
Global Warranty Management: Syntax Errors - 08/10/2010
... (Syntax Errors)14140Examples of syntax errors include: Duplicate items not allowed: same part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than...
Pre-Delivery Inspection - 08/10/2010
... procedure is designed to explain the features of the customer's vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the...
Safety Recall 09049 - 08/10/2010
... New Mexico, Puerto Rico, South Carolina, Texas, US Virgin Islands, and Utah. Due to limited parts availability, the recall is being administered in phases. The first phase was issued in late June to involved customers residing in Arizona. Parts were...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
Summary by Reject Reason - 06/07/2010
... &. 5420100313VIN & was not found on file. Correct or resubmit as VIN not on file.3820100367Part & is not a compatible part for labour code &.36 The Summary by Reject Reason report lists the number of specific rejects by month under the...
Warranty Performance Analysis - 06/07/2010
... of claims now in process in their system.2. Look at the warranty claims aging section, if it is a part of the statement. If not, get an up to date printing of the warranty schedule (record of claims submitted, in process, and paid). Look at the percentage...
From the Desk of a Service Manager - 05/12/2010
... and retention with reducing business expenses a close second. While successfully running the department the manager is still working to shrink staff, maintain training and professionalism, learn other (new) skills and be sure that the customer comes...
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Cause Codes - 09/03/2015
... stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious to hear what others are doing. These codes are driving me cr...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
What Would You Do - 05/14 - 05/09/2014
... repair procedure in early March. Should the warranty administrator handle the transaction as a part warranty, ZPTI transaction, or is it best addressed as a ZREG transaction, with authorization codes "A" for a policy decision and a "R" for related...
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts...
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: Special Policy 10054 - 05/22/2012
... corrosion at the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come...
Re: GMPP and the WPC - 05/12/2012
NEVER HAD GMPP ASK FOR ANYTHING EITHER , WE DO THE SAME WITH PARTS SCRAP EVEN GMPP...CYA FOR SURE
Re: GM Tire Program - 04/12/2012
... get run through GWM. They still go through the tire manufacturer. There is now a website for the parts dept. to enter in the information, etc --but it has nothing to do with GWM, or GM warranty. GM messenger # G_0000101032 explains it. Here's a bit...
Re: Please Help with LOP(s) - 03/02/2012
I HAD A SIMILAR PROBLEM LAST WEEK, YOU MIGHT WANT TO TRY AND CODE IT FOR EXCESSIVE PARTS CEILING AND SEE IF IT WILL GO THRU...
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
the only thing i had parts dept charge was for the key and to code it..never a charge to look up the key code and cut the key..
GM MESSASE G-0000093940 - 09/21/2011
HAS ANYONE READ THIS MESSAGE ?? AM I CORRECT IN READING THAT THE LIFETIME SERVICE GUARANTEE FOR PARTS IS BACK IN EFFECT??
OBTAIN KEY CODE / CUT KEY - 09/28/2011
My parts dept bills out $65 on the warranty claim if they have to obtain a key code & cut key ---- how do we claim this???
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: 50/50 SPLIT - 10/26/2011
... vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.Thanks for the help...
Re: 50/50 SPLIT - 10/26/2011
So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play
... stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious to hear what others are doing. These codes are driving me cr...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
What Would You Do - 05/14 - 05/09/2014
... repair procedure in early March. Should the warranty administrator handle the transaction as a part warranty, ZPTI transaction, or is it best addressed as a ZREG transaction, with authorization codes "A" for a policy decision and a "R" for related...
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts...
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: Special Policy 10054 - 05/22/2012
... corrosion at the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come...
Re: GMPP and the WPC - 05/12/2012
NEVER HAD GMPP ASK FOR ANYTHING EITHER , WE DO THE SAME WITH PARTS SCRAP EVEN GMPP...CYA FOR SURE
Re: GM Tire Program - 04/12/2012
... get run through GWM. They still go through the tire manufacturer. There is now a website for the parts dept. to enter in the information, etc --but it has nothing to do with GWM, or GM warranty. GM messenger # G_0000101032 explains it. Here's a bit...
Re: Please Help with LOP(s) - 03/02/2012
I HAD A SIMILAR PROBLEM LAST WEEK, YOU MIGHT WANT TO TRY AND CODE IT FOR EXCESSIVE PARTS CEILING AND SEE IF IT WILL GO THRU...
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
the only thing i had parts dept charge was for the key and to code it..never a charge to look up the key code and cut the key..
GM MESSASE G-0000093940 - 09/21/2011
HAS ANYONE READ THIS MESSAGE ?? AM I CORRECT IN READING THAT THE LIFETIME SERVICE GUARANTEE FOR PARTS IS BACK IN EFFECT??
OBTAIN KEY CODE / CUT KEY - 09/28/2011
My parts dept bills out $65 on the warranty claim if they have to obtain a key code & cut key ---- how do we claim this???
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: 50/50 SPLIT - 10/26/2011
... vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.Thanks for the help...
Re: 50/50 SPLIT - 10/26/2011
So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line...
Re: how would you submit this claim!! - 08/02/2012
I've found that if you use the term collateral damage in the story dealing with excess parts, it usually goes through without a hitch.
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Accessory Warranty - 06/25/2012
The box wasn't mangled. The parts dept. did not notice any damage, the tech found it when installing.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following...
Re: Transaction summary report? - 09/18/2012
Oh yeah, and the best part is, now I get to submit 3 days worth of transactions manually thru Global! *sarcasm* lol
Re: Christmas Eve Hours - 12/19/2012
Hi! Merry Christmas to everyone out there who celebrates. We always close at noon and have a small party. The owner has a gift for employees who have marked a 10-15-20-25 year point that he hands out and we participate in the United Way campaign and...
Re: Who's your boss? - 12/28/2012
my Boss is one of the dealers' son who happens to be in charge of parts and service hired me..
Re: Sublet - 07/17/2013
MARKC, Does the 4 body side molding kits go in the parts section or does all of it go in sublet?
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
I DO NOT LIKE THE WORD "BAD" either , i just cant make these guys understand where is a reason why these parts failed, what is the reason !!!!
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Forum - 09/21/2017
What is the fee for? GM reimburses the Service Agent the Customer Care and Aftersales published Service Agent net price plus the normal markup percentage allowance on all GM parts purchased from GM CCA. (Parts P&P Article 2.1)
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
I HAVE A CLAIM FOR ENGINE REPLACEMENT WITH A LOT OF OLH. THE ECM WAS FINALLY DETERMINED TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES...
Forum - 09/28/2017
I take it there isn't information contained within the inflator packaging for return of individual inflators? If that is the case, may need to contact your DMA for assistance. Sorry I couldn't offer more information with this!
Forum - 10/04/2017
If it were me, I would contact Warranty Support for guidance. I feel you may be right about the Part Warranty parts, so I hope the punches are thoroughly noted. Please keep us updated on the process...
Forum - 11/08/2017
... fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction. Examples of supplies and fees...
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
Forum - 03/02/2018
... PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052; which is non-compliant to policy. Submit PDI...
Forum - 01/09/2018
Thanks. She didn't mention that with this one. I looked over the bulletin and it does appear we may not have billed the correct part.
Forum - 12/11/2017
... Warranty - Federal or California Emissions Warranty coverage must be honored as long as the OEM part is present on the vehicle, has failed due to a defect in material or workmanship from the manufacturer, and is able to be repaired or replaced per GM...
Forum - 01/03/2018
The only bulletin I have found with any kind of list is 15-00-89-005, Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies...
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Forum - 02/07/2017
I've submitted about 10 with the parts on it instead of net and they've all been accepted.
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line...
Re: how would you submit this claim!! - 08/02/2012
I've found that if you use the term collateral damage in the story dealing with excess parts, it usually goes through without a hitch.
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Accessory Warranty - 06/25/2012
The box wasn't mangled. The parts dept. did not notice any damage, the tech found it when installing.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following...
Re: Transaction summary report? - 09/18/2012
Oh yeah, and the best part is, now I get to submit 3 days worth of transactions manually thru Global! *sarcasm* lol
Re: Christmas Eve Hours - 12/19/2012
Hi! Merry Christmas to everyone out there who celebrates. We always close at noon and have a small party. The owner has a gift for employees who have marked a 10-15-20-25 year point that he hands out and we participate in the United Way campaign and...
Re: Who's your boss? - 12/28/2012
my Boss is one of the dealers' son who happens to be in charge of parts and service hired me..
Re: Sublet - 07/17/2013
MARKC, Does the 4 body side molding kits go in the parts section or does all of it go in sublet?
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
I DO NOT LIKE THE WORD "BAD" either , i just cant make these guys understand where is a reason why these parts failed, what is the reason !!!!
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Forum - 09/21/2017
What is the fee for? GM reimburses the Service Agent the Customer Care and Aftersales published Service Agent net price plus the normal markup percentage allowance on all GM parts purchased from GM CCA. (Parts P&P Article 2.1)
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
I HAVE A CLAIM FOR ENGINE REPLACEMENT WITH A LOT OF OLH. THE ECM WAS FINALLY DETERMINED TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES...
Forum - 09/28/2017
I take it there isn't information contained within the inflator packaging for return of individual inflators? If that is the case, may need to contact your DMA for assistance. Sorry I couldn't offer more information with this!
Forum - 10/04/2017
If it were me, I would contact Warranty Support for guidance. I feel you may be right about the Part Warranty parts, so I hope the punches are thoroughly noted. Please keep us updated on the process...
Forum - 11/08/2017
... fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction. Examples of supplies and fees...
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
Forum - 03/02/2018
... PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052; which is non-compliant to policy. Submit PDI...
Forum - 01/09/2018
Thanks. She didn't mention that with this one. I looked over the bulletin and it does appear we may not have billed the correct part.
Forum - 12/11/2017
... Warranty - Federal or California Emissions Warranty coverage must be honored as long as the OEM part is present on the vehicle, has failed due to a defect in material or workmanship from the manufacturer, and is able to be repaired or replaced per GM...
Forum - 01/03/2018
The only bulletin I have found with any kind of list is 15-00-89-005, Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies...
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Forum - 02/07/2017
I've submitted about 10 with the parts on it instead of net and they've all been accepted.
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Forum - 03/15/2017
... the left, it opens a "bulletin" on submitting bulk fluids. I said, "we're not using the bulk part number for coolant" and he said, "they will still see qty of 1 as a quart". Therefore, for coolant, they count them as quarts and not gallons...
Forum - 03/20/2017
i would think the same way you are thinking !!!! submit as one line with ep auth for the olh and excessive parts...
Forum - 02/28/2017
... the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing the transmission flush code, the transaction was accept...
Forum - 12/12/2016
Bulletin 11-00-89-005 : The participation amount is calculated through the use of the online calculator or tables in this bulletin. The calculator or tables are to be used for every job card and on each line of the job card where participation is req...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 01/20/2017
... to go bad, and wrist pins on connecting rod twisted. It is way placed the point of replacing parts, it needs an engine. Cost and comparison shows this. If I us cylinder head replacement 4061830 - 7.0, I still have 4.0 hours of diag. and tear down and...
Forum - 04/12/2017
Great thanks, I'll make a note on my Nov 2016 News copy that putting it in parts/handling field is not effective anymore.
Forum - 03/23/2017
... had a concern of a leak under the vehicle at time of write up - the job card was closed (part ordered) - part installed on a later job card referencing the original job card where the part was ordered. Neither the original or the new job card are...
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
Forum - 03/31/2017
... Transfer Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter to a qualified Independent Service Center (ISC). This is...
Forum - 04/20/2017
... he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional part and OLH is claimed on the...
TOW CHARGES - 06/28/2017
Hi, I submitted a claim for a tow charge for a vehicle that was covered under the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty...
Forum - 08/17/2017
Maybe you can use 4025942 Exhaust Particulate Filter Cleaning? I think we've done that a couple of times. Maybe a DBC call can confirm?
Forum - 08/08/2017
... on the RO, you have to select WGPC, NOT W. Then the system will ask you if you want the parts pricing adjusted accordingly and you select yes. The PBS system adjusts the parts price for you once you've selected WGPC. Then, just...
Forum - 06/21/2017
ALL OUR 'PARTS ORDERED' TICKETS ARE CLOSED UNDER CUSTOMER, UNLESS IT HAS A SPAC CASE ATTACHED TO IT, OR VEHICLE DOES NOT LEAVE THE LOT.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 05/10/2017
Ours was mainly Add-on's, no olh claims, and a part warranty. Still waiting to hear back...
Forum - 05/30/2018
... detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 06/13/2018
Definitely a unique situation! I would also handle as a part warranty.
Forum - 08/08/2018
The "Bulk Parts" document in the Warranty Admission Resource Center has some good examples on the conversion. https://dealer.autopartners.net/sites/usdppm/WarrantyResourceLibrary/Bulk%20Parts.pdf
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
2GNALCEK2F6196893 - 08/01/2018
can you tell me if part number 12679099 is covered under warranty for the above vin with 40858 miles?
... the left, it opens a "bulletin" on submitting bulk fluids. I said, "we're not using the bulk part number for coolant" and he said, "they will still see qty of 1 as a quart". Therefore, for coolant, they count them as quarts and not gallons...
Forum - 03/20/2017
i would think the same way you are thinking !!!! submit as one line with ep auth for the olh and excessive parts...
Forum - 02/28/2017
... the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing the transmission flush code, the transaction was accept...
Forum - 12/12/2016
Bulletin 11-00-89-005 : The participation amount is calculated through the use of the online calculator or tables in this bulletin. The calculator or tables are to be used for every job card and on each line of the job card where participation is req...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 01/20/2017
... to go bad, and wrist pins on connecting rod twisted. It is way placed the point of replacing parts, it needs an engine. Cost and comparison shows this. If I us cylinder head replacement 4061830 - 7.0, I still have 4.0 hours of diag. and tear down and...
Forum - 04/12/2017
Great thanks, I'll make a note on my Nov 2016 News copy that putting it in parts/handling field is not effective anymore.
Forum - 03/23/2017
... had a concern of a leak under the vehicle at time of write up - the job card was closed (part ordered) - part installed on a later job card referencing the original job card where the part was ordered. Neither the original or the new job card are...
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
Forum - 03/31/2017
... Transfer Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter to a qualified Independent Service Center (ISC). This is...
Forum - 04/20/2017
... he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional part and OLH is claimed on the...
TOW CHARGES - 06/28/2017
Hi, I submitted a claim for a tow charge for a vehicle that was covered under the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty...
Forum - 08/17/2017
Maybe you can use 4025942 Exhaust Particulate Filter Cleaning? I think we've done that a couple of times. Maybe a DBC call can confirm?
Forum - 08/08/2017
... on the RO, you have to select WGPC, NOT W. Then the system will ask you if you want the parts pricing adjusted accordingly and you select yes. The PBS system adjusts the parts price for you once you've selected WGPC. Then, just...
Forum - 06/21/2017
ALL OUR 'PARTS ORDERED' TICKETS ARE CLOSED UNDER CUSTOMER, UNLESS IT HAS A SPAC CASE ATTACHED TO IT, OR VEHICLE DOES NOT LEAVE THE LOT.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 05/10/2017
Ours was mainly Add-on's, no olh claims, and a part warranty. Still waiting to hear back...
Forum - 05/30/2018
... detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 06/13/2018
Definitely a unique situation! I would also handle as a part warranty.
Forum - 08/08/2018
The "Bulk Parts" document in the Warranty Admission Resource Center has some good examples on the conversion. https://dealer.autopartners.net/sites/usdppm/WarrantyResourceLibrary/Bulk%20Parts.pdf
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
2GNALCEK2F6196893 - 08/01/2018
can you tell me if part number 12679099 is covered under warranty for the above vin with 40858 miles?
What Would You Do - 11/18 - 10/24/2018
... documents with GM Customer Assistance for reimbursement consideration. Ultimately the customer returned to their local dealership in Wisconsin for service and discussed reimbursement options with service management.In the meantime, the service advisor...
Forum - 10/26/2018
Hi Candy Check out the article in the GM Global Warranty Management System under Submitting Bulk Parts in a Transaction. You can get to it by typing in "bulk parts" in the search box on Global Connect. It has a great section about how to submit for t...
Forum - 10/29/2018
... though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of the solenoid assembly have paid numerous times for me under powertrain. External TCM's that are mounted on a bracket or the body always reject for me....
Forum - 10/05/2018
It sounds like a customer pay issue as the TCM was not defective (and not replaced as an OTC part warranty).
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 04/18/2018
... for a policy decision indicated, and comments supporting the replacement of a lifetime part within the terms of the Limited Lifetime Parts Warranty Program without completion of the PET. ...
Branded Title and DMA Authorization - 03/12/2018
... Warranty - Federal or California Emissions Warrantycoverage must be honored as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship...
16-NA-051 BULLETIN - 03/22/2018
... to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the...
Forum - 03/23/2018
DO YOU KNOW IF THE OUTSIDE SHOP MUST USE "OEM" PARTS IN ORDER FOR THE CUSTOMER TO GET REIMBURSED?
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 05/21/2018
... I had one that was drenched in some sort of stinky fluid and we put the hard card in a clear parts bag, taped it shut and made a photo copy of it in case the greasy substance made the print fade or disappear. We have one tech in particular whose...
Forum - 05/10/2018
I also have a tow bill for this claim. Can we claim towing on a Service Agent installed Part Warranty?
Forum - 05/03/2018
It is for parts purchased on or after 4/1/2018. reference# GCUS-9-5688
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
REPRINT - 01/21/2019
... and relevant approvals/information but the tech copy was lost and a reprint was used to document parts retention (parts stamp)All paperwork is lost and a reprint was made (showing reprint on the copy) and it bears all relevant information. To me this...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Forum - 12/21/2018
From the looks of it there should be atleast 2 separate repair lines, possibly olh and excess parts approvals due to consequential damage.
Forum - 12/06/2018
Spot on ewill3rd! Good tip on the possibility of the part being an ACDelco part. The reference card is available in the Resources tab within the Warranty Help Cards link.
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 03/12/2019
Hi! The warranty parts expediting program only provides reimbursement for GM parts expedited for warranty repairs (repairs performed during any Applicable Warranty period - e.g. bumper to bumper, powertrain).
Forum - 03/15/2019
It applies to dealer rentals, only. Dealers can no longer use paper forms, or third-party software for DRAC agreements
What Would You Do - 04/19 - 03/26/2019
... front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with error 024: Service Agent is not allowed to submit transactions for labor code 7023350.The warranty administrator...
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 04/02/2019
If it is admin for shipping parts to WPC, I credit the freight account. If it is admin for S2 or S1 sublet allowance, I credit the service policy account.
... documents with GM Customer Assistance for reimbursement consideration. Ultimately the customer returned to their local dealership in Wisconsin for service and discussed reimbursement options with service management.In the meantime, the service advisor...
Forum - 10/26/2018
Hi Candy Check out the article in the GM Global Warranty Management System under Submitting Bulk Parts in a Transaction. You can get to it by typing in "bulk parts" in the search box on Global Connect. It has a great section about how to submit for t...
Forum - 10/29/2018
... though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of the solenoid assembly have paid numerous times for me under powertrain. External TCM's that are mounted on a bracket or the body always reject for me....
Forum - 10/05/2018
It sounds like a customer pay issue as the TCM was not defective (and not replaced as an OTC part warranty).
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 04/18/2018
... for a policy decision indicated, and comments supporting the replacement of a lifetime part within the terms of the Limited Lifetime Parts Warranty Program without completion of the PET. ...
Branded Title and DMA Authorization - 03/12/2018
... Warranty - Federal or California Emissions Warrantycoverage must be honored as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship...
16-NA-051 BULLETIN - 03/22/2018
... to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the...
Forum - 03/23/2018
DO YOU KNOW IF THE OUTSIDE SHOP MUST USE "OEM" PARTS IN ORDER FOR THE CUSTOMER TO GET REIMBURSED?
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 05/21/2018
... I had one that was drenched in some sort of stinky fluid and we put the hard card in a clear parts bag, taped it shut and made a photo copy of it in case the greasy substance made the print fade or disappear. We have one tech in particular whose...
Forum - 05/10/2018
I also have a tow bill for this claim. Can we claim towing on a Service Agent installed Part Warranty?
Forum - 05/03/2018
It is for parts purchased on or after 4/1/2018. reference# GCUS-9-5688
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
REPRINT - 01/21/2019
... and relevant approvals/information but the tech copy was lost and a reprint was used to document parts retention (parts stamp)All paperwork is lost and a reprint was made (showing reprint on the copy) and it bears all relevant information. To me this...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Forum - 12/21/2018
From the looks of it there should be atleast 2 separate repair lines, possibly olh and excess parts approvals due to consequential damage.
Forum - 12/06/2018
Spot on ewill3rd! Good tip on the possibility of the part being an ACDelco part. The reference card is available in the Resources tab within the Warranty Help Cards link.
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 03/12/2019
Hi! The warranty parts expediting program only provides reimbursement for GM parts expedited for warranty repairs (repairs performed during any Applicable Warranty period - e.g. bumper to bumper, powertrain).
Forum - 03/15/2019
It applies to dealer rentals, only. Dealers can no longer use paper forms, or third-party software for DRAC agreements
What Would You Do - 04/19 - 03/26/2019
... front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with error 024: Service Agent is not allowed to submit transactions for labor code 7023350.The warranty administrator...
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 04/02/2019
If it is admin for shipping parts to WPC, I credit the freight account. If it is admin for S2 or S1 sublet allowance, I credit the service policy account.
Forum - 04/02/2019
... with the OTC component. (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts...
Forum - 04/23/2019
Well I have a job for each make built in Reynolds 00pnz0600723 Chevrolet 2yr maintenance. The parts are billed at cost plus normal % markup I adjust the labor to make it come out to the correct amt$ this saves that discounting later and adjusting. Labor...
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 04/25/2019
ST over 2 hours needs service manager auth. Not sure how the sublet part plays into that, so i will be following...
GMPP - 04/22/2019
Good Morning, Do we need to retain GMPP warranty parts for the allowed 15 days. Service advisor question this. Thank you
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: GMPP - CLEANING THROTTLE BODY - 11/25/2009
My gmpp rep would say no to the throttle body clean because is was not a defect in the part itself.
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: More Global Warranty questions - 02/04/2010
... transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
[quote] 1CLARD: I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to...
Re: GMVIS DESCRIPTION HELP - 08/06/2009
MAYBE TRY YOUR PARTS DEPARTMENT? THEY HELP ME WITH THIS KIND OF THING.
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... that snapped while testing). Tested battery. Cleared multiple codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair....
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Re: PDI Fluid adds article - 09/18/2009
If the add is more than $6+ put the amount in net and H route with part number in the story.
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I just asked my manager and he said that any dealer can do saturn warranty, but only "Saturn Authorized" dealers can order Saturn parts from GM.
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
... with the OTC component. (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts...
Forum - 04/23/2019
Well I have a job for each make built in Reynolds 00pnz0600723 Chevrolet 2yr maintenance. The parts are billed at cost plus normal % markup I adjust the labor to make it come out to the correct amt$ this saves that discounting later and adjusting. Labor...
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 04/25/2019
ST over 2 hours needs service manager auth. Not sure how the sublet part plays into that, so i will be following...
GMPP - 04/22/2019
Good Morning, Do we need to retain GMPP warranty parts for the allowed 15 days. Service advisor question this. Thank you
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: GMPP - CLEANING THROTTLE BODY - 11/25/2009
My gmpp rep would say no to the throttle body clean because is was not a defect in the part itself.
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: More Global Warranty questions - 02/04/2010
... transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
[quote] 1CLARD: I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to...
Re: GMVIS DESCRIPTION HELP - 08/06/2009
MAYBE TRY YOUR PARTS DEPARTMENT? THEY HELP ME WITH THIS KIND OF THING.
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... that snapped while testing). Tested battery. Cleared multiple codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair....
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Re: PDI Fluid adds article - 09/18/2009
If the add is more than $6+ put the amount in net and H route with part number in the story.
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I just asked my manager and he said that any dealer can do saturn warranty, but only "Saturn Authorized" dealers can order Saturn parts from GM.
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: GWM - 06/02/2010
i have 1 thats being inspected and 2 thats received waiting inspection. it is weird they want the parts asap but take their time ..
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: Chrome Wheel Supplier questions - 05/04/2010
[quote] Mark: No markup is allowed on any warranty sublets as far as I know. [/quote] That is exactly what I told my parts manager, but he claims Keystone is a part supplier, not a sublet. I would like to find something in writing to show him that...
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Transfer Case Warranty - 08/20/2010
Medium duty is 24 mo. parts and labor, 36 mo. 100,000 mi. for cars and light duty.
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: GMPP-RADIO - 11/05/2010
Why do you only mark it up 25% and not 40% like the rest of the parts.
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
THANKS SOO MUCH MARK FOR THE INFO....GOT MY PARTS PERSON TO PRINT ME A COPY THEY WERE NOT AWARE OF THE UPDATE...CONNIE
Shuttle Service - 11/23/2010
Does warranty pay for a shuttle service if no repairs were done because they have to order the parts.
Recall 09184 - 11/30/2010
... this question. Any suggestions on who to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: srta trans warranty - 11/16/2010
I WOULD THINK THE SERVICE DEPT WOULD CHECK THE TRANSMISSION TO SEE WHAT THE PROBLEM IS BEFORE THEY DO THE PARTS WARRANTY
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: GMPP - 03/24/2011
... looked that far over before... One more thing, when you are submitting the transaction in the parts box do you put the parts price plus the tax in the box to get it paid or do you leave the box blank? And what would you do if you had a quantity of t...
Re: GMPP - 03/28/2011
I always leave the part price blank, for GMPP it pays the mark-up plus tax automatically.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: Z2262 - 03/08/2011
Thank you for the info, I've got parts coded the correct way now. Thanks again
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: NAV DISC - 03/23/2011
[quote] JMEREDITH1099: WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part...
Re: coding fluid claims - 03/10/2009
Was any other part replaced or just fluid? I'm confused.
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
i have 1 thats being inspected and 2 thats received waiting inspection. it is weird they want the parts asap but take their time ..
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: Chrome Wheel Supplier questions - 05/04/2010
[quote] Mark: No markup is allowed on any warranty sublets as far as I know. [/quote] That is exactly what I told my parts manager, but he claims Keystone is a part supplier, not a sublet. I would like to find something in writing to show him that...
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Transfer Case Warranty - 08/20/2010
Medium duty is 24 mo. parts and labor, 36 mo. 100,000 mi. for cars and light duty.
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: GMPP-RADIO - 11/05/2010
Why do you only mark it up 25% and not 40% like the rest of the parts.
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
THANKS SOO MUCH MARK FOR THE INFO....GOT MY PARTS PERSON TO PRINT ME A COPY THEY WERE NOT AWARE OF THE UPDATE...CONNIE
Shuttle Service - 11/23/2010
Does warranty pay for a shuttle service if no repairs were done because they have to order the parts.
Recall 09184 - 11/30/2010
... this question. Any suggestions on who to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: srta trans warranty - 11/16/2010
I WOULD THINK THE SERVICE DEPT WOULD CHECK THE TRANSMISSION TO SEE WHAT THE PROBLEM IS BEFORE THEY DO THE PARTS WARRANTY
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: GMPP - 03/24/2011
... looked that far over before... One more thing, when you are submitting the transaction in the parts box do you put the parts price plus the tax in the box to get it paid or do you leave the box blank? And what would you do if you had a quantity of t...
Re: GMPP - 03/28/2011
I always leave the part price blank, for GMPP it pays the mark-up plus tax automatically.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: Z2262 - 03/08/2011
Thank you for the info, I've got parts coded the correct way now. Thanks again
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: NAV DISC - 03/23/2011
[quote] JMEREDITH1099: WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part...
Re: coding fluid claims - 03/10/2009
Was any other part replaced or just fluid? I'm confused.
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING THE PARTS. NOW MY DILEMMA, I NOW...
Re: GMPP RADIOS AND CLUSTERS - 01/20/2009
I usually put the part, plus mark up and tax in net and Hroute it on GMPP claims. It usually pays first time.
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Electric Body Contact question - 01/07/2009
... harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember the correct way to submit this. ARGH. Thanks fo...
Re: Electric Body Contact question - 01/08/2009
I would put all parts and time on one line and h-route with auth "P" and good story.
Claim Type C with labor - 05/07/2009
... type in "C" for claim type the labor and net amount box turn gray. Should everything be put in the parts box then? That is what I did and Hrouted to my rep. For some reason only partial amount was paid and now he wants me to do a "D". that's okay for...
Re: Recall Policies & Procedures question - 05/20/2009
... do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed...
There is an on/off button? - 05/29/2009
Our service department changed the oil in a lady's car and did a safety inspection while she waited. When done, I pulled her car out front and met her in the lobby with her invoice. She paid the cashier and about 5 minutes later returned and was all upset...
Re: Oil leak diagnosis - 03/31/2009
You said you put the dye in net amt. Should go in the regular parts field- not net- and it should pay ok.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: Labor Op Help Needed - 08/13/2008
[quote] Radley Chevrolet Gals: ... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING THE PARTS. NOW MY DILEMMA, I NOW...
Re: GMPP RADIOS AND CLUSTERS - 01/20/2009
I usually put the part, plus mark up and tax in net and Hroute it on GMPP claims. It usually pays first time.
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Electric Body Contact question - 01/07/2009
... harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember the correct way to submit this. ARGH. Thanks fo...
Re: Electric Body Contact question - 01/08/2009
I would put all parts and time on one line and h-route with auth "P" and good story.
Claim Type C with labor - 05/07/2009
... type in "C" for claim type the labor and net amount box turn gray. Should everything be put in the parts box then? That is what I did and Hrouted to my rep. For some reason only partial amount was paid and now he wants me to do a "D". that's okay for...
Re: Recall Policies & Procedures question - 05/20/2009
... do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed...
There is an on/off button? - 05/29/2009
Our service department changed the oil in a lady's car and did a safety inspection while she waited. When done, I pulled her car out front and met her in the lobby with her invoice. She paid the cashier and about 5 minutes later returned and was all upset...
Re: Oil leak diagnosis - 03/31/2009
You said you put the dye in net amt. Should go in the regular parts field- not net- and it should pay ok.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: Labor Op Help Needed - 08/13/2008
[quote] Radley Chevrolet Gals: ... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
I can understand your concern about the price pricing, as well as your parts manager. The material allowance on the bulletin is the amount available to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle...
Notice - 07/22/2008
This forum is intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators.
Freight - 07/30/2008
Does anyone know if one can claim freight an a lifetime warr part, getting late in the day and can't think.
Re: Freight - 07/30/2008
From what I was told parts expediting ok on Claim Types B,C,N and goodwill, so I'd say yes.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
RADIO B CLAIM - 10/27/2008
... radio R&R to send out to specmo on 8/8/8 at 92910 miles. On 10/21/8 at 98457 miles the customer returned with the same complaint of unable to eject CD's. Found nec to R&R radio again. This is a B claim of the replacement radio and therefore, there is...
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
Re: THEFT DETERENT RELEARN - 09/03/2008
I just did one and used N4808 (Reprogram Body Control Module with SPS), as the theft deterent is part of the BCM.
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/18/2008
For the record, I put the extra parts in net & HRouted, and it got paid after rep review.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
if you goodwilled with no customer participation. i dont think it has a lifetime warranty.
Re: SATURN-GMPP GENERATOR REPLACE - 04/24/2008
Iwould suggest you have your parts dept.call nearest saturn dealer and get list price for generator and submitt at that price.
Freon? - 04/30/2008
Do I put freon under misc or something? It doesn't like it under parts.
Re: COMPLAINT & FAIL CODES - 04/09/2008
I get a lot of inop, and bad also. I tell the techs that parts replacements do not pay diag. and with out accurate failure description they are risking future debits. At which time they will be responsible for the part. This normally gets a better response...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
I WAS TOLD: IT IS THE REAR ADJUSTABLE SHELF IN CARGO AREA, THE LEFT SIDE SUPPORT IS "BROKEN" (MY PARTS DEPT TELL ME IT IS A "TABLE" /// NO HELP WHAT SO EVER)
Re: REPLACEMENT WHEELS - 05/23/2008
... WPC though. Otherwise, NO, you can't claim the admin time. [/quote] Kind of what I figured, the parts dept. just loves when I tell them these things. Time to put on the body armor and give parts the good news!! ...
towing - 05/23/2008
is towing covered on customer paid parts failures? regardless of mileage or age of vehicle?
Re: Tire Warranty - 06/12/2008
... Dealers should not add any dealer authorization to the claim. This will cause the claim to be returned. ...
Re: 50%-50% split... - 06/19/2008
Also see art 1.5.4 - Reimbursement for Beyond the Warranty Adjustments in the P&P. Talks about 'partial adjustments' there as well.
Cross-line Warranty - 12/11/2023
... experiences an emergency situation near a non-Chevrolet Service Agent, such as Buick or GMC those participating Service Agents have the ability to resolve the situation. Cross-line warranty allows GM Service Agents to perform warranty repairs on the...
Cadillac Maintenance - 06/15/2023
... Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark up. Oil and filters must be purchased through GM parts or authorized ACDelco...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Re: administrative allowances - 01/03/2008
ARE YOU PUTTING THE .2 LABOR + THE $20.00 IN SERVICE --- I HAVE BEEN TOLD THE $20.00 GOES TO OUR (PARTS DEPT)FOR THE HANDLING OF THE CLUSTER ????
I can understand your concern about the price pricing, as well as your parts manager. The material allowance on the bulletin is the amount available to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle...
Notice - 07/22/2008
This forum is intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators.
Freight - 07/30/2008
Does anyone know if one can claim freight an a lifetime warr part, getting late in the day and can't think.
Re: Freight - 07/30/2008
From what I was told parts expediting ok on Claim Types B,C,N and goodwill, so I'd say yes.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
RADIO B CLAIM - 10/27/2008
... radio R&R to send out to specmo on 8/8/8 at 92910 miles. On 10/21/8 at 98457 miles the customer returned with the same complaint of unable to eject CD's. Found nec to R&R radio again. This is a B claim of the replacement radio and therefore, there is...
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
Re: THEFT DETERENT RELEARN - 09/03/2008
I just did one and used N4808 (Reprogram Body Control Module with SPS), as the theft deterent is part of the BCM.
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/18/2008
For the record, I put the extra parts in net & HRouted, and it got paid after rep review.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
if you goodwilled with no customer participation. i dont think it has a lifetime warranty.
Re: SATURN-GMPP GENERATOR REPLACE - 04/24/2008
Iwould suggest you have your parts dept.call nearest saturn dealer and get list price for generator and submitt at that price.
Freon? - 04/30/2008
Do I put freon under misc or something? It doesn't like it under parts.
Re: COMPLAINT & FAIL CODES - 04/09/2008
I get a lot of inop, and bad also. I tell the techs that parts replacements do not pay diag. and with out accurate failure description they are risking future debits. At which time they will be responsible for the part. This normally gets a better response...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
I WAS TOLD: IT IS THE REAR ADJUSTABLE SHELF IN CARGO AREA, THE LEFT SIDE SUPPORT IS "BROKEN" (MY PARTS DEPT TELL ME IT IS A "TABLE" /// NO HELP WHAT SO EVER)
Re: REPLACEMENT WHEELS - 05/23/2008
... WPC though. Otherwise, NO, you can't claim the admin time. [/quote] Kind of what I figured, the parts dept. just loves when I tell them these things. Time to put on the body armor and give parts the good news!! ...
towing - 05/23/2008
is towing covered on customer paid parts failures? regardless of mileage or age of vehicle?
Re: Tire Warranty - 06/12/2008
... Dealers should not add any dealer authorization to the claim. This will cause the claim to be returned. ...
Re: 50%-50% split... - 06/19/2008
Also see art 1.5.4 - Reimbursement for Beyond the Warranty Adjustments in the P&P. Talks about 'partial adjustments' there as well.
Cross-line Warranty - 12/11/2023
... experiences an emergency situation near a non-Chevrolet Service Agent, such as Buick or GMC those participating Service Agents have the ability to resolve the situation. Cross-line warranty allows GM Service Agents to perform warranty repairs on the...
Cadillac Maintenance - 06/15/2023
... Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark up. Oil and filters must be purchased through GM parts or authorized ACDelco...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Re: administrative allowances - 01/03/2008
ARE YOU PUTTING THE .2 LABOR + THE $20.00 IN SERVICE --- I HAVE BEEN TOLD THE $20.00 GOES TO OUR (PARTS DEPT)FOR THE HANDLING OF THE CLUSTER ????
Pyramid Claims - 09/19/2007
... this big kick about it when before it was not a problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount...
Forum - 09/25/2007
Contact your DM to pay the claim from reject status. (Reject for part not covered for this claim type)
Forum - 09/25/2007
>A part must be charged out on the claim when submitting a MOPAR claim. >The following is from the Warranty Information Center: Entering an Exchange Claim in DealerCONNECT How do I submit a Mopar (GPOP/ Exchange) claim in DealerCONNECT? In DealerCONNECT,...
Charges - 10/12/2007
... to authorize the hard copy of the repair order with any changes made regarding the responsible party for the charges incurred. This is to occur prior to repairs being performed. The customer must be contacted if the charges were initially thought to...
Forum - 09/25/2007
We order our clusters and radios through Technicar. I have parts get with them and get us a credit. Technicar in turn submits the cluster to GM. Maybe Chrysler does it different, but it's something you can check into.
Forum - 09/19/2007
... punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Converter Labor Operation - 12/04/2007
... time performing diagnosis. ADD: 0.0-0.3 With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
busted knuckles - 11/19/2007
Yes Tim, We were both covered. The sad part was that the owner would not press charges against the customer. He didn't want the publicity.......
Battery Pricing - 11/27/2007
I have been told by my parts manager that GM has bumped the prices on batteries - but my claims seem to reject for pricing..... does anyone know if there actually has been a pricing increase or is the most current J&L Warranty listing still in effect...
MOPAR Claim - 09/25/2007
HOW DO I PROCESS A MOPAR CLAIM WHERE WE DIDN'T REPLACE THE PART? FOR EXAMPLE WE HAVE A CLAIM WHERE WE REPLACED THE BATTERY HARNESS (CP) CAME TO FIND OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE...
REPROGRAMMING - 11/29/2007
WHEN REPROGRAMMING MODULES, I AM TRYING TO FIND ANY THING IN WRITING TO SEE IF... (WHEN PROGRAMMING PCM)-PERFORMING CRANKSHAFT VARIATION RELEARN PROCEDURE IS PART OF THAT PROCEDURE OR IF THAT WOULD BE CONSIDERED OLH
Re: OVERNIGHT / LOCAL FREIGHT - 12/20/2007
ON THE RO I WAS PREVIOUSLY DISCUSSING... I HAVE 4-LINES OF FREIGHT "ONE OF WHICH IS $149. BY ITSELF BEING FOR A TRANSMISSION" PLUS ANOTHER $35 FOR THE OTHER 3 PARTS .... HOW WOULD I SUBMIT IN THIS CASE ??
Re: NAVIGATION DISC - 01/04/2008
Document ID# 1962236 This bulletin is about replacement discs. Hope it helps. You may have to h-route to have parts amount overridden.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: HELP - 01/24/2008
... later than following 180 days of the repair order date. Resubmitted claims, which were originally returned as not meeting criteria for payment, are also to be received by GM/Saab within this 180 day period." Hope this helps! Mark...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I...
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Forum - 09/19/2007
We have our system setup to print a seperate copy of warranty invoice and keep it in the retention area.Out parts retention person picks up the copies with the credit memo every tues and fri
New Goodwill Guidelines - 09/19/2007
... guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill parts and labor on a job....
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Brake Pad Replacement - 09/19/2007
Most technicans will turn rotors as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor...
Forum - 09/19/2007
... out there somewhere, but since there isn't, generally the service consultant is the responsible party. There is quite a bit of valuable information that should be reviewed when the customer is dropping off their vehicle, i.e. service contracts, restrictions,...
... this big kick about it when before it was not a problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount...
Forum - 09/25/2007
Contact your DM to pay the claim from reject status. (Reject for part not covered for this claim type)
Forum - 09/25/2007
>A part must be charged out on the claim when submitting a MOPAR claim. >The following is from the Warranty Information Center: Entering an Exchange Claim in DealerCONNECT How do I submit a Mopar (GPOP/ Exchange) claim in DealerCONNECT? In DealerCONNECT,...
Charges - 10/12/2007
... to authorize the hard copy of the repair order with any changes made regarding the responsible party for the charges incurred. This is to occur prior to repairs being performed. The customer must be contacted if the charges were initially thought to...
Forum - 09/25/2007
We order our clusters and radios through Technicar. I have parts get with them and get us a credit. Technicar in turn submits the cluster to GM. Maybe Chrysler does it different, but it's something you can check into.
Forum - 09/19/2007
... punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Converter Labor Operation - 12/04/2007
... time performing diagnosis. ADD: 0.0-0.3 With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
busted knuckles - 11/19/2007
Yes Tim, We were both covered. The sad part was that the owner would not press charges against the customer. He didn't want the publicity.......
Battery Pricing - 11/27/2007
I have been told by my parts manager that GM has bumped the prices on batteries - but my claims seem to reject for pricing..... does anyone know if there actually has been a pricing increase or is the most current J&L Warranty listing still in effect...
MOPAR Claim - 09/25/2007
HOW DO I PROCESS A MOPAR CLAIM WHERE WE DIDN'T REPLACE THE PART? FOR EXAMPLE WE HAVE A CLAIM WHERE WE REPLACED THE BATTERY HARNESS (CP) CAME TO FIND OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE...
REPROGRAMMING - 11/29/2007
WHEN REPROGRAMMING MODULES, I AM TRYING TO FIND ANY THING IN WRITING TO SEE IF... (WHEN PROGRAMMING PCM)-PERFORMING CRANKSHAFT VARIATION RELEARN PROCEDURE IS PART OF THAT PROCEDURE OR IF THAT WOULD BE CONSIDERED OLH
Re: OVERNIGHT / LOCAL FREIGHT - 12/20/2007
ON THE RO I WAS PREVIOUSLY DISCUSSING... I HAVE 4-LINES OF FREIGHT "ONE OF WHICH IS $149. BY ITSELF BEING FOR A TRANSMISSION" PLUS ANOTHER $35 FOR THE OTHER 3 PARTS .... HOW WOULD I SUBMIT IN THIS CASE ??
Re: NAVIGATION DISC - 01/04/2008
Document ID# 1962236 This bulletin is about replacement discs. Hope it helps. You may have to h-route to have parts amount overridden.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: HELP - 01/24/2008
... later than following 180 days of the repair order date. Resubmitted claims, which were originally returned as not meeting criteria for payment, are also to be received by GM/Saab within this 180 day period." Hope this helps! Mark...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I...
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Forum - 09/19/2007
We have our system setup to print a seperate copy of warranty invoice and keep it in the retention area.Out parts retention person picks up the copies with the credit memo every tues and fri
New Goodwill Guidelines - 09/19/2007
... guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill parts and labor on a job....
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Brake Pad Replacement - 09/19/2007
Most technicans will turn rotors as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor...
Forum - 09/19/2007
... out there somewhere, but since there isn't, generally the service consultant is the responsible party. There is quite a bit of valuable information that should be reviewed when the customer is dropping off their vehicle, i.e. service contracts, restrictions,...
Forum - 09/19/2007
S/A prints GMVISS and attaches to every ro. It took alot of repeated "nudging" to get us there, but now it a regular part of the write up process. My s/a's know not to bring me an RO with any question without the GMVISS attached. Even if it is a customer...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Freight - 09/19/2007
what is the latest update on freight being paid for warranty claims. if freight is paid is it for safety repairs only or for any parts that is ordered for customer satisfaction?
Special Coverage Repairs - 09/24/2019
... covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment only...
FUEL TANK CAPACITY - 06/24/2008
... A FUEL LEVEL SENSOR - ACCORDING TO LO#L1197 YOU HAVE A CHOOSE OF (26-31 OR 11.5 GALLON), WHEN MY PARTS DEPT LOOKS IT UP UNDER TO MODEL #CC10706, IT SHOWS AS A 29.6 (NOT ONE OF THE CHOICES UNDER LO....... I HAVE RAN ACCROSS THIS A COUPLE OF TIMES, MY...
What is the correct procedure? - 06/23/2008
... on if I should submit both door repairs on one line, or separate them. Also, if more than one part was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Collateral Damage - 06/10/2008
... H0122 refinish with brake pads in net. Got rejected for net amount excessive. Do I put pads in parts OR H-route to AVM the way it is with a good explanation?...
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: Taking a Poll - 06/16/2008
... now 20-30 before we slowed down more like 30-50 daily. 6. What do you think is the most difficult part of your job? Getting techs to give all information. They feel they are being asked to do extra work and not getting paid to do it. Also getting the...
Re: Taking a Poll - 06/16/2008
... on the day could be as few as 10 or as many as 50. 6. What do you think is the most difficult part of your job? Reading the mechanics handwriting and getting them all to follow the rules 7. What do you think is the easiest part of your job? Downloading 8....
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: CLAIM TYPE B - 07/01/2008
Submit with the claim type B and auth code G. Make sure you HRoute to your ASM, also include all information on hand, plus reference previous RO where part was purchased in December 2007.
Re: Case Add - 06/25/2008
Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? But you can add lines IF a repair that was not already submit was left off?
Re: Case Add - 06/25/2008
[quote] h&kchevy: Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? [/quote] This part is definitely correct. Add credit only works if there is an existing...
Re: OVERNIGHT / LOCAL FREIGHT - 05/30/2008
I AM HAVING ISSUES WITH MY PARTS PERSONEL.... WHERE CAN I FIND CLARIFICATION TO LOCAL/OVERNIGHT FREIGHT --- IS IT "JUST" FOR 3/36 REPAIRS, OR DOES IT COVER "EMISSION OR POWERTRAIN OR SPECIAL POLICY" REPAIRS ALSO
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
... GMPP.being as this is the third time in for this repair does it fall within the guide lines for a parts warranty.6-month 6-kmiles....
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Taking a Poll - 06/05/2008
... many claims (on average) do you code & submit daily? 6. What do you think is the most difficult part of your job? 7. What do you think is the easiest part of your job? 8. What accounting system do you use? (ADP, Reynolds, etc) 9. What state are...
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
... the test, look up an answer, go back to the test, answer and continue on. I have learned a lot by participating in MOE about things that don't normally apply to my position....
Re: RPO CODES - 06/06/2008
My parts manager gave me an older version booklet with all the RPO codes. It is the 2001 version, has all the model year info back to 1986 and all what the codes mean, i.e. - LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
... a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something heavy on it? That's not warrantable... need a failure like weak, cracked,...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
S/A prints GMVISS and attaches to every ro. It took alot of repeated "nudging" to get us there, but now it a regular part of the write up process. My s/a's know not to bring me an RO with any question without the GMVISS attached. Even if it is a customer...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Freight - 09/19/2007
what is the latest update on freight being paid for warranty claims. if freight is paid is it for safety repairs only or for any parts that is ordered for customer satisfaction?
Special Coverage Repairs - 09/24/2019
... covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment only...
FUEL TANK CAPACITY - 06/24/2008
... A FUEL LEVEL SENSOR - ACCORDING TO LO#L1197 YOU HAVE A CHOOSE OF (26-31 OR 11.5 GALLON), WHEN MY PARTS DEPT LOOKS IT UP UNDER TO MODEL #CC10706, IT SHOWS AS A 29.6 (NOT ONE OF THE CHOICES UNDER LO....... I HAVE RAN ACCROSS THIS A COUPLE OF TIMES, MY...
What is the correct procedure? - 06/23/2008
... on if I should submit both door repairs on one line, or separate them. Also, if more than one part was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Collateral Damage - 06/10/2008
... H0122 refinish with brake pads in net. Got rejected for net amount excessive. Do I put pads in parts OR H-route to AVM the way it is with a good explanation?...
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: Taking a Poll - 06/16/2008
... now 20-30 before we slowed down more like 30-50 daily. 6. What do you think is the most difficult part of your job? Getting techs to give all information. They feel they are being asked to do extra work and not getting paid to do it. Also getting the...
Re: Taking a Poll - 06/16/2008
... on the day could be as few as 10 or as many as 50. 6. What do you think is the most difficult part of your job? Reading the mechanics handwriting and getting them all to follow the rules 7. What do you think is the easiest part of your job? Downloading 8....
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: CLAIM TYPE B - 07/01/2008
Submit with the claim type B and auth code G. Make sure you HRoute to your ASM, also include all information on hand, plus reference previous RO where part was purchased in December 2007.
Re: Case Add - 06/25/2008
Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? But you can add lines IF a repair that was not already submit was left off?
Re: Case Add - 06/25/2008
[quote] h&kchevy: Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? [/quote] This part is definitely correct. Add credit only works if there is an existing...
Re: OVERNIGHT / LOCAL FREIGHT - 05/30/2008
I AM HAVING ISSUES WITH MY PARTS PERSONEL.... WHERE CAN I FIND CLARIFICATION TO LOCAL/OVERNIGHT FREIGHT --- IS IT "JUST" FOR 3/36 REPAIRS, OR DOES IT COVER "EMISSION OR POWERTRAIN OR SPECIAL POLICY" REPAIRS ALSO
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
... GMPP.being as this is the third time in for this repair does it fall within the guide lines for a parts warranty.6-month 6-kmiles....
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Taking a Poll - 06/05/2008
... many claims (on average) do you code & submit daily? 6. What do you think is the most difficult part of your job? 7. What do you think is the easiest part of your job? 8. What accounting system do you use? (ADP, Reynolds, etc) 9. What state are...
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
... the test, look up an answer, go back to the test, answer and continue on. I have learned a lot by participating in MOE about things that don't normally apply to my position....
Re: RPO CODES - 06/06/2008
My parts manager gave me an older version booklet with all the RPO codes. It is the 2001 version, has all the model year info back to 1986 and all what the codes mean, i.e. - LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
... a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something heavy on it? That's not warrantable... need a failure like weak, cracked,...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
... ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP RECALLS. THEY ALSO UPDATE ON A MONTHLY BASIS. VERY GOOD PRODUCT. ...
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
... BY WARRANTY. ALSO PROVIDE ASSISTANCE IN OUR MAIN OFFICE, CUSTOMER SERVICE COUNTER, SERVICE AND PARTS COUNTERS. ...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
... Train service advisors on meeting GM warranty standards. I also work the service line and parts department when needed. I'm also fill in cashier/office when someone is out. Tech flag sheets/reporting. OH, I also answer the phones, too. ...
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
... for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service reminders and other little miscellaneous things that co...
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
... owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get tires or they get rotated. i also make sure the it wasnt my tech who are not relearning so it doesnt...
Re: COMPLAINT & FAIL CODES - 04/07/2008
THE CC/FC NOT ONLY HELPS GM TO IDENTIFY WHAT THE CUSTOMER STATES/ACTIONS OF FAILED PARTS, BUT DIFFERENTIATES BULLETINS, RECALLS, AND CUSTOMER SATISFACTION CLAIMS. UTILIZING PROPER CODES FOR CC/FC IS EFFECTIVE TO DECREASE TIME SPENT IN CLOSING OUT REPAIR...
Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/07/2008
Check out bulletin 99-00-89-021E on Expediting Warranty Parts. Also P&P 1.5.18- Neither place really spells out when you can use it other than "any applicable GM Warranty period." However I have been told by AVM's and others Reg. Warranty, Claim types...
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/17/2008
... GOING TO BE REPLACED - "WHICH WE REPLACED IN 2002 AS A GOODWILL WARRANTY" - BUT IT "IS" ON THE PART LIST AS A LIFETIME COMPONENT.... WOULD THE PUMP BE COVERED UNDER LIFETIME AGAIN ..... WHEN DID THE "LIFETIME" PROGRAM BEGIN ???...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: NAVIGATION DISC - 02/28/2008
i still dont know what to do about the disc. I called dbc and h-routed it and it still got kicked back for parts amount excessive. can someone help me
Re: GMPP Ded. Override missed. How would I correct? - 02/05/2008
Thanks Ken, That was the correct thing to do! I called our rep and got it auto-payed! He understood that it was an error on my part.
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
mystery pull - 02/18/2008
AWHILE AGO WHEN I WAS EMPLOYED AT A PONTIAC DEALERSHIP, WE HAD A CUSTOMER THAT CONTINUED TO RETURN TO THE SERVICE DEPARTMENT OVER 2 TIMES DUE TO FRONT END ALIGNMENT(PULLING LEFT) CONCERNS ON A PONTIAC SUNBIRD.WE WOULD BRING IN VEHICLE AND PUT ON ALIGNMENT...
Lost Dog - 02/18/2008
... to his vehicle, closes the trunk lid and drives to our dealership and drops off his vehicle. Upon returning home, we received a call from our customer stating he can't find his dog anywhere, and would we check the trunk of his vehicle. Upon opening the...
Re: CROSS-LINE WARRANTY - 09/18/2008
... claims getting through--I always use E-Claims though. I do see most Saturn claims reject for part # incompatible and have to submit parts in net....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: Body Leak Testing - 09/18/2008
Were you able to verify a leak of any sort? I would probably partial time a closest repair as no problem found for punch time not greater than .5. If the veh comes back for same concern, no pay for second water test unfortunately.
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
... or made available to the dealer on non-warranty repairs. Repairs are not to exceed the dealer's parts and/or labor allowance as set forth in Articles 1.5.1 and 1.5.2. See Article 1.2.4.3 for reimbursement details when non-GM parts are used. Dealers are...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
... ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP RECALLS. THEY ALSO UPDATE ON A MONTHLY BASIS. VERY GOOD PRODUCT. ...
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
... BY WARRANTY. ALSO PROVIDE ASSISTANCE IN OUR MAIN OFFICE, CUSTOMER SERVICE COUNTER, SERVICE AND PARTS COUNTERS. ...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
... Train service advisors on meeting GM warranty standards. I also work the service line and parts department when needed. I'm also fill in cashier/office when someone is out. Tech flag sheets/reporting. OH, I also answer the phones, too. ...
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
... for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service reminders and other little miscellaneous things that co...
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
... owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get tires or they get rotated. i also make sure the it wasnt my tech who are not relearning so it doesnt...
Re: COMPLAINT & FAIL CODES - 04/07/2008
THE CC/FC NOT ONLY HELPS GM TO IDENTIFY WHAT THE CUSTOMER STATES/ACTIONS OF FAILED PARTS, BUT DIFFERENTIATES BULLETINS, RECALLS, AND CUSTOMER SATISFACTION CLAIMS. UTILIZING PROPER CODES FOR CC/FC IS EFFECTIVE TO DECREASE TIME SPENT IN CLOSING OUT REPAIR...
Re: LOCAL FREIGHT
Check out bulletin 99-00-89-021E on Expediting Warranty Parts. Also P&P 1.5.18- Neither place really spells out when you can use it other than "any applicable GM Warranty period." However I have been told by AVM's and others Reg. Warranty, Claim types...
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/17/2008
... GOING TO BE REPLACED - "WHICH WE REPLACED IN 2002 AS A GOODWILL WARRANTY" - BUT IT "IS" ON THE PART LIST AS A LIFETIME COMPONENT.... WOULD THE PUMP BE COVERED UNDER LIFETIME AGAIN ..... WHEN DID THE "LIFETIME" PROGRAM BEGIN ???...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: NAVIGATION DISC - 02/28/2008
i still dont know what to do about the disc. I called dbc and h-routed it and it still got kicked back for parts amount excessive. can someone help me
Re: GMPP Ded. Override missed. How would I correct? - 02/05/2008
Thanks Ken, That was the correct thing to do! I called our rep and got it auto-payed! He understood that it was an error on my part.
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
mystery pull - 02/18/2008
AWHILE AGO WHEN I WAS EMPLOYED AT A PONTIAC DEALERSHIP, WE HAD A CUSTOMER THAT CONTINUED TO RETURN TO THE SERVICE DEPARTMENT OVER 2 TIMES DUE TO FRONT END ALIGNMENT(PULLING LEFT) CONCERNS ON A PONTIAC SUNBIRD.WE WOULD BRING IN VEHICLE AND PUT ON ALIGNMENT...
Lost Dog - 02/18/2008
... to his vehicle, closes the trunk lid and drives to our dealership and drops off his vehicle. Upon returning home, we received a call from our customer stating he can't find his dog anywhere, and would we check the trunk of his vehicle. Upon opening the...
Re: CROSS-LINE WARRANTY - 09/18/2008
... claims getting through--I always use E-Claims though. I do see most Saturn claims reject for part # incompatible and have to submit parts in net....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: Body Leak Testing - 09/18/2008
Were you able to verify a leak of any sort? I would probably partial time a closest repair as no problem found for punch time not greater than .5. If the veh comes back for same concern, no pay for second water test unfortunately.
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
... or made available to the dealer on non-warranty repairs. Repairs are not to exceed the dealer's parts and/or labor allowance as set forth in Articles 1.5.1 and 1.5.2. See Article 1.2.4.3 for reimbursement details when non-GM parts are used. Dealers are...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Ring My Bell - 10/09/2008
... that very moment. The CA caller wanted to give the customer a maintenance letter for having to return for the squeak but before I could answer the tech arrived. The noise turned out to be a cow bell behind the rear seat. I relayed the information...
Re: GMPP AND TAXES - 10/09/2008
I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion.
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: DUAL HEADREST DVD - 10/17/2008
We did one on a Traverse yesterday, took about 3.5 hours. Is it just me, or is the Traverse a kit car? We put about 10 items on this particular one.....took 2 days to get everything on it.
WPC CREDITS - 11/14/2008
IAM BRAND NEW TO THIS POSITION AND MY PARTS MANAGER IS ASKING ME IF IVE SUBMITTED AND OR RECIEVED CORE CREDITS. HOW DO I DO THIS?
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: DUAL HEADREST DVD - 12/12/2008
That is correct the dealer does not submit anything, however if you are missing a payment you should call your ADI distributor because they have to submit or report it in order for you to receive credit via you ropen parts account.
Re: BANKRUPTCY - 12/12/2008
... claims daily, and put the rejects back in the same day. Right now, all of us need the cash flow. Parts managers (as I am) shouldn't have any cores laying around either....
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
... due to the cylinder failure. Our keys are GM#'s also. I think I have just left it in reg. parts and it has paid, but don't remember for sure....
Re: AUTHORIZATION P - 12/11/2008
Authorization P is usually used for excessive parts and net amount for a repair. But you only should try applying it after a claim as rejected.
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
would call GMPP and explain why key had to be replaced also.most likely will auto pay.have had similar types of claims with GMPP for excessive parts.usually if you explain have had no problem getting paid.you can talk to real person at 1-800-631-5590
Re: Repeat Repair Log - 11/21/2008
... claim type B's go on the form, and review any B authorizations. If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: AUTHORIZATIONS - 07/31/2008
... order and make sure everything is on the RO. If there is anything incomplete, I go to responsible party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even...
Re: Our Technicians gave me a new name..... - 07/30/2008
... MONSTER. RO'S GO INTO "MY CAVE" AND SOMETIMES GO BACK TO THE SHOP WITH PIECES OF OLH AND MISC PARTS MISSING. THEY TEND TO OVERCLAIM OLH AND THINK IT IS SUPPORTED WITH LONG PHILOSOPHICAL STORIES THAT REALLY ARE FLUFFED UP!!...
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expens...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission.
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... just put cost + 40%. That would stop any confusion and updates would not be needed every time the parts prices increase. Thanks again....
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
ARKONA anyone? - 08/25/2008
... jumping on the ARK to save money. We've been on their system since Oct '04. I know a lot about the parts side, some about Service, and just enough about the warranty side to keep me in trouble!!...
... that very moment. The CA caller wanted to give the customer a maintenance letter for having to return for the squeak but before I could answer the tech arrived. The noise turned out to be a cow bell behind the rear seat. I relayed the information...
Re: GMPP AND TAXES - 10/09/2008
I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion.
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: DUAL HEADREST DVD - 10/17/2008
We did one on a Traverse yesterday, took about 3.5 hours. Is it just me, or is the Traverse a kit car? We put about 10 items on this particular one.....took 2 days to get everything on it.
WPC CREDITS - 11/14/2008
IAM BRAND NEW TO THIS POSITION AND MY PARTS MANAGER IS ASKING ME IF IVE SUBMITTED AND OR RECIEVED CORE CREDITS. HOW DO I DO THIS?
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: DUAL HEADREST DVD - 12/12/2008
That is correct the dealer does not submit anything, however if you are missing a payment you should call your ADI distributor because they have to submit or report it in order for you to receive credit via you ropen parts account.
Re: BANKRUPTCY - 12/12/2008
... claims daily, and put the rejects back in the same day. Right now, all of us need the cash flow. Parts managers (as I am) shouldn't have any cores laying around either....
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
... due to the cylinder failure. Our keys are GM#'s also. I think I have just left it in reg. parts and it has paid, but don't remember for sure....
Re: AUTHORIZATION P - 12/11/2008
Authorization P is usually used for excessive parts and net amount for a repair. But you only should try applying it after a claim as rejected.
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
would call GMPP and explain why key had to be replaced also.most likely will auto pay.have had similar types of claims with GMPP for excessive parts.usually if you explain have had no problem getting paid.you can talk to real person at 1-800-631-5590
Re: Repeat Repair Log - 11/21/2008
... claim type B's go on the form, and review any B authorizations. If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: AUTHORIZATIONS - 07/31/2008
... order and make sure everything is on the RO. If there is anything incomplete, I go to responsible party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even...
Re: Our Technicians gave me a new name..... - 07/30/2008
... MONSTER. RO'S GO INTO "MY CAVE" AND SOMETIMES GO BACK TO THE SHOP WITH PIECES OF OLH AND MISC PARTS MISSING. THEY TEND TO OVERCLAIM OLH AND THINK IT IS SUPPORTED WITH LONG PHILOSOPHICAL STORIES THAT REALLY ARE FLUFFED UP!!...
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expens...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission.
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... just put cost + 40%. That would stop any confusion and updates would not be needed every time the parts prices increase. Thanks again....
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
ARKONA anyone? - 08/25/2008
... jumping on the ARK to save money. We've been on their system since Oct '04. I know a lot about the parts side, some about Service, and just enough about the warranty side to keep me in trouble!!...
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: Labor Op Help Please!!! - 08/13/2008
'09 Pont. G6 doesn't show any PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech?...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech? [/quote] ...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: Injection pump special policy, T5550 - 04/16/2009
... warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
Re: I am stumped again..... - 04/28/2009
I would book claim to the calipers which caused the problem with the rest of the parts and repair time as OLH and H-Route with comments. This would avoid it looking like a pyramid claim, which it is not.
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/08/2009
When I have a portion to be charged out, I put the part on shop ticket and charge out a portion on each r-o as they come along. Beats getting rejected!
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: G-8 CASTER ARM - 04/06/2009
... and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in the time guide ARGGGGGGG....
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Recall Policies & Procedures question - 05/19/2009
... that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the work, but can't find it to back myself up...
Re: cross line saturns - 05/15/2009
They are "supposed" to be updating the system to recognize the saturn part numbers. Thanks for your help everyone. The claim is finally paid.
Re: 96/100000 California Select Component Warranty - 04/30/2009
California Emission warranties are under 1.2.3.2 in the P&P gives coverage periods and emission covered parts list. Also gives policies on the emissions warranty and what is not covered. Hope this helps
Re: I am stumped again..... - 04/22/2009
H0127 1.2 + .2 olh for burnish if nec. H0081 for partial time due to overlap with H0127(per doc id 1207739), H0091 .8 and the caliper replacements include bleeding per doc id 1813986.
AFTERMARKET ROTORS - 05/12/2009
... that if we use aftermarket we MUST provide a disclosure form stating there is NO warranty on the part. Is there anything that does cover an aftermarket part? My service manager says there is....
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
... Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for cp oil changes. op HM33 under cp and they will pay you back...
Re: Service Records Retention Question - 01/13/2009
... a certificate stating the paperwork was burned. The only paperwork we keep longer is for lifetime parts. We leave them in the customer file....
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: Labor Op Help Please!!! - 08/13/2008
'09 Pont. G6 doesn't show any PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech?...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech? [/quote] ...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: Injection pump special policy, T5550 - 04/16/2009
... warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
Re: I am stumped again..... - 04/28/2009
I would book claim to the calipers which caused the problem with the rest of the parts and repair time as OLH and H-Route with comments. This would avoid it looking like a pyramid claim, which it is not.
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/08/2009
When I have a portion to be charged out, I put the part on shop ticket and charge out a portion on each r-o as they come along. Beats getting rejected!
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: G-8 CASTER ARM - 04/06/2009
... and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in the time guide ARGGGGGGG....
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Recall Policies & Procedures question - 05/19/2009
... that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the work, but can't find it to back myself up...
Re: cross line saturns - 05/15/2009
They are "supposed" to be updating the system to recognize the saturn part numbers. Thanks for your help everyone. The claim is finally paid.
Re: 96/100000 California Select Component Warranty - 04/30/2009
California Emission warranties are under 1.2.3.2 in the P&P gives coverage periods and emission covered parts list. Also gives policies on the emissions warranty and what is not covered. Hope this helps
Re: I am stumped again..... - 04/22/2009
H0127 1.2 + .2 olh for burnish if nec. H0081 for partial time due to overlap with H0127(per doc id 1207739), H0091 .8 and the caliper replacements include bleeding per doc id 1813986.
AFTERMARKET ROTORS - 05/12/2009
... that if we use aftermarket we MUST provide a disclosure form stating there is NO warranty on the part. Is there anything that does cover an aftermarket part? My service manager says there is....
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
... Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for cp oil changes. op HM33 under cp and they will pay you back...
Re: Service Records Retention Question - 01/13/2009
... a certificate stating the paperwork was burned. The only paperwork we keep longer is for lifetime parts. We leave them in the customer file....
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: Warranty Admin. job description - 12/04/2008
... found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting documents are attached and that I get the thing paid. Don't...
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
Re: Engine Warranty Question - 01/15/2009
... as customer paying all or any portion of transaction.) Goodwill adjustments where the purchaser participates and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during...
Re: AUTHORIZATION P - 12/11/2008
This is used for excess parts and it should be used only after a claim has rejected. I agree with Mark, it doesn't get much, but my DSM told me that if you use it then you also must H route it because it doesn't go far, but with a little help from your...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid. [/quote] We code these warranty so I can track them. I make sure to make a special note to myself to check the open...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
In a previous post Radley Gals posted something about a Warranty Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get...
pts warranty - 01/28/2009
Over the counter parts warranty. When submitting through wins do I have to have a vin? (sometimes the guys in pts dont get a vin when the customer brings back the pt) I know, goodtimes for me....!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
... AN ISSUE, IT'S ONLY .2 PUT IN OLH W/SERVICE MNGR SIGNATURE. WHERE THE AVM COMES IN IS IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID WITHOUT MUCH FUSS. IN THEORY ANYWAY...
Re: Replaced starter - 02/24/2009
I did use claim type B, not auth code B. I thought because it was a part warranty it needed to go as claim type B. I didn't even think about it being under reg warranty-thanks! I'll send it as auth B and let you know if it worked!
Re: WHERE CAN I FIND ??? - 02/24/2009
Where did you send the radio out to? If you use AJR, they will send the CD back to you once they remove and repair it. We have those all the time - my Parts Manager ends up calling the customer(s)to pick up their CD's from us.
Rear Object Sensor question - 02/25/2009
2007 Avalanche came in w/service park assist light on. Sensor 3 (right middle)code stored in history. Ordered part, painted & installed; drove & light came back on. Sensor 1 (left corner) code stored this time, same thing. Light came back on AGAIN,...
CLAIM TYPE D - 03/09/2009
Okay, I screwed up good on this....! AVM told me to do a D on this claim, no worries, got that part. But, on my previous claim I had a HUGE typo with the mileage (less than previously submitted reject code on one of the lines, yet it paid since it was...
About Two Hours - 03/04/2009
... "I took it with me to go shopping!" I said, "But, you left your keys with me." She said in return, "I used my spare set." She then asked how much longer will it take to complete the repairs; I again told her two hours. She then got mad and said she...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: TRANS REPLACEMENT - 03/03/2009
2006 BUICK WITH AN IN SERVICE DATE OF 2001? I'D CHECK WITH THE PARTS DEPT ON THE LENGTH OF THE WARRANTY. I KNOW IF THE CUSTOMER PAYS THE WARRANTY IS MORE LIKE 5/100K BUT I'M NOT SURE ON WHAT IT IS WHEN WARRANTY PAYS.
Technical Assistance Question - 03/10/2009
... a certain repair which does NOT correct the problem, then another tech proceeds to replace a part that DOES correct the problem, do any of you flag the first tech? How should I be coding these? I get a few of these a month...UGH....
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: Z2262 - 03/08/2011
There is a help card for cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope thi...
Re: GM warranty quiz jan 11-2 - 01/25/2011
... the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: Warranty Admin. job description - 12/04/2008
... found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting documents are attached and that I get the thing paid. Don't...
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
Re: Engine Warranty Question - 01/15/2009
... as customer paying all or any portion of transaction.) Goodwill adjustments where the purchaser participates and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during...
Re: AUTHORIZATION P - 12/11/2008
This is used for excess parts and it should be used only after a claim has rejected. I agree with Mark, it doesn't get much, but my DSM told me that if you use it then you also must H route it because it doesn't go far, but with a little help from your...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid. [/quote] We code these warranty so I can track them. I make sure to make a special note to myself to check the open...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
In a previous post Radley Gals posted something about a Warranty Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get...
pts warranty - 01/28/2009
Over the counter parts warranty. When submitting through wins do I have to have a vin? (sometimes the guys in pts dont get a vin when the customer brings back the pt) I know, goodtimes for me....!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
... AN ISSUE, IT'S ONLY .2 PUT IN OLH W/SERVICE MNGR SIGNATURE. WHERE THE AVM COMES IN IS IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID WITHOUT MUCH FUSS. IN THEORY ANYWAY...
Re: Replaced starter - 02/24/2009
I did use claim type B, not auth code B. I thought because it was a part warranty it needed to go as claim type B. I didn't even think about it being under reg warranty-thanks! I'll send it as auth B and let you know if it worked!
Re: WHERE CAN I FIND ??? - 02/24/2009
Where did you send the radio out to? If you use AJR, they will send the CD back to you once they remove and repair it. We have those all the time - my Parts Manager ends up calling the customer(s)to pick up their CD's from us.
Rear Object Sensor question - 02/25/2009
2007 Avalanche came in w/service park assist light on. Sensor 3 (right middle)code stored in history. Ordered part, painted & installed; drove & light came back on. Sensor 1 (left corner) code stored this time, same thing. Light came back on AGAIN,...
CLAIM TYPE D - 03/09/2009
Okay, I screwed up good on this....! AVM told me to do a D on this claim, no worries, got that part. But, on my previous claim I had a HUGE typo with the mileage (less than previously submitted reject code on one of the lines, yet it paid since it was...
About Two Hours - 03/04/2009
... "I took it with me to go shopping!" I said, "But, you left your keys with me." She said in return, "I used my spare set." She then asked how much longer will it take to complete the repairs; I again told her two hours. She then got mad and said she...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: TRANS REPLACEMENT - 03/03/2009
2006 BUICK WITH AN IN SERVICE DATE OF 2001? I'D CHECK WITH THE PARTS DEPT ON THE LENGTH OF THE WARRANTY. I KNOW IF THE CUSTOMER PAYS THE WARRANTY IS MORE LIKE 5/100K BUT I'M NOT SURE ON WHAT IT IS WHEN WARRANTY PAYS.
Technical Assistance Question - 03/10/2009
... a certain repair which does NOT correct the problem, then another tech proceeds to replace a part that DOES correct the problem, do any of you flag the first tech? How should I be coding these? I get a few of these a month...UGH....
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: Z2262 - 03/08/2011
There is a help card for cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope thi...
Re: GM warranty quiz jan 11-2 - 01/25/2011
... the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
GM warranty quiz jan 11-2 - 01/21/2011
... (over the counter or dealer installed) & 6 months later this alternator fails, because GM parts are warrantied for 12/12 then a claim would be filed for parts warranty. Am I wrong? ...
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Re: Reimburse customer for independent work? - 04/07/2011
... REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK TO THE CUSTOMER WHEN YOU GET PAID..HOPE THIS...
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
... intermittent EBCM (covered under GM Emission) & L/F wheel hub (GMPP) question??? how do I claim partial under gm & partial under GMPP...
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
Re: Flywheel Housing Seal opcode - 04/04/2011
... amount of time in diagnosis as there were multiple areas that were covered with fluids. That was part of it. The skill level was not an issue....
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: Goodwill for radio - 07/22/2011
I would have the parts dept. contact the ESC and explain that this is a goodwill issue. I have had the same situation, and the ESC has revised the invoice, so the radio then is removed from the Job Card and not processed in the goodwill claim.
Re: Goodwill for radio - 07/22/2011
... least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person authorizing the goodwill. Electronic Service Centers are not able to change transactions from customer pay...
Re: 2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
SOME OF THE WHEEL SPEED SENSORS ARE IN THE HUBS..SO YOU WOULD NEED TO USE E4300 REAR HUB BUT CHECK WITH PARTS DEPT TO MAKE SURE THE SENSOR IS INCLUDED IN THE HUB..HOPE THIS HELPS
Re: IGNITION LOCK CYLINDERS - 08/10/2011
IT ONLY INCLUDES THE BASE TIME NO EXTRA FOR CODING..THE OTHER DEALER I WORKED FOR THE PARTS DEPT CODED CYLINDERS TOO AND CHARGED THE COST OUT AS AN NPN I SUBMITTED THE CLAIM AND PUT THE CHARGE IN NET AMOUNT..
Re: - 08/11/2011
... are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
I'm not finding that part number in EPIC.... can you give me a little more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere cl...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Generic codes? - 05/27/2011
... Aer there any generic codes used for accessories? Or what do you use when nothing related to these parts is listed?...
Re: RECALL #10355 - 05/03/2011
... states for T5814 "submit as ZFAT and obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story. ...
Accessories for "Business Choice" Sales Program - 05/17/2011
... program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks...
Re: Accessories for - 05/17/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: Tonneau cover opcode - 06/16/2011
... it with the R9350 and ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit...
Goodwill for radio - 07/21/2011
... repair, but the transaction rejects because of the cost of the radio. R0760 doesnt allow for parts cost since radio is usually an exchange item. How is this suppose to be handled?...
Re: DISTRIBUTOR LABOR OP - 06/22/2011
... distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past? Maybe it would show up in VISS with an opcode (doubt it unless there is an open campaign), or maybe in the service...
... (over the counter or dealer installed) & 6 months later this alternator fails, because GM parts are warrantied for 12/12 then a claim would be filed for parts warranty. Am I wrong? ...
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Re: Reimburse customer for independent work? - 04/07/2011
... REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK TO THE CUSTOMER WHEN YOU GET PAID..HOPE THIS...
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
... intermittent EBCM (covered under GM Emission) & L/F wheel hub (GMPP) question??? how do I claim partial under gm & partial under GMPP...
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
Re: Flywheel Housing Seal opcode - 04/04/2011
... amount of time in diagnosis as there were multiple areas that were covered with fluids. That was part of it. The skill level was not an issue....
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: Goodwill for radio - 07/22/2011
I would have the parts dept. contact the ESC and explain that this is a goodwill issue. I have had the same situation, and the ESC has revised the invoice, so the radio then is removed from the Job Card and not processed in the goodwill claim.
Re: Goodwill for radio - 07/22/2011
... least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person authorizing the goodwill. Electronic Service Centers are not able to change transactions from customer pay...
Re: 2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
SOME OF THE WHEEL SPEED SENSORS ARE IN THE HUBS..SO YOU WOULD NEED TO USE E4300 REAR HUB BUT CHECK WITH PARTS DEPT TO MAKE SURE THE SENSOR IS INCLUDED IN THE HUB..HOPE THIS HELPS
Re: IGNITION LOCK CYLINDERS - 08/10/2011
IT ONLY INCLUDES THE BASE TIME NO EXTRA FOR CODING..THE OTHER DEALER I WORKED FOR THE PARTS DEPT CODED CYLINDERS TOO AND CHARGED THE COST OUT AS AN NPN I SUBMITTED THE CLAIM AND PUT THE CHARGE IN NET AMOUNT..
Re: - 08/11/2011
... are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
I'm not finding that part number in EPIC.... can you give me a little more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere cl...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Generic codes? - 05/27/2011
... Aer there any generic codes used for accessories? Or what do you use when nothing related to these parts is listed?...
Re: RECALL #10355 - 05/03/2011
... states for T5814 "submit as ZFAT and obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story. ...
Accessories for "Business Choice" Sales Program - 05/17/2011
... program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks...
Re: Accessories for - 05/17/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: Tonneau cover opcode - 06/16/2011
... it with the R9350 and ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit...
Goodwill for radio - 07/21/2011
... repair, but the transaction rejects because of the cost of the radio. R0760 doesnt allow for parts cost since radio is usually an exchange item. How is this suppose to be handled?...
Re: DISTRIBUTOR LABOR OP - 06/22/2011
... distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past? Maybe it would show up in VISS with an opcode (doubt it unless there is an open campaign), or maybe in the service...
Recall 10282/PCM - 06/27/2011
... action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only claim .2/no furthur action required I have back flagged the tech (so that solves that), but I have a part charged & a story...
2011 Malibu paint issue - 07/21/2011
... that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her...
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
PDI FLUID ADD ??? - 12/22/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT...
Re: PDI FLUID ADD ??? - 12/23/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? If so, you have to go into Global Warranty and do an adjustment. Then add...
Re: LPO for Camaro - 12/29/2010
... will use PDI ADD opcode Z6998, put any labor associated into the additional time field and leave parts OFF of the claim (they should have been shipped with the vehicle). IF this is a customer pay addition, you enter the claim with NO labor, NO parts....
What constitutes tampering? - 01/04/2011
... I've looked in the owner's manual in SI & found a few places where it talks about aftermarket parts, modification & tampering voiding the warranty but it doesn't specifically state WHICH parts would be included. Also found 2 TSBs (04-06-04-054B and...
SHUTTLE - 11/12/2010
... ABLE TO CLAIM FOR SHUTTLE ONLY FOR CADDILACS IF WE SHUTTLED CUSTOMER ANYWHERE WHILE EVEN ORDERING PARTS...DOES ANYONE KNOW WHAT IM TALKING ABOUT AND IF SO WHAT LO DO WE USE TO CLAIM JUST A SHUTTLE??? ANY AND ALL HELP IS GREATLY APPRECIATED...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
... rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do i submitt this claim with no labor time?? any suggestions????...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
PDI FLUIDS - 08/17/2010
We buy our windshield fluid from another company and we by it in bulk and it is not billed out through parts. Do you have to add it to each ticket to claim it through global, Or can you just submit it in global and credit 61D as a total on the cred...
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
Re: GWM Menus - 09/14/2010
... the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in yesterdays global connect message! ;-)...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle or Emissions Warranty or...
Re: LIfetime Warranty - 05/12/2010
I've done a few claims with LSG parts, as far I as understand if it is within the 12/12 warranty, you use a ZPTI trans type with no auth. If it is over the 12/12 still use the ZPTI trans type but you have to have an auth 'A'. I've had all my claims j...
Re: LIfetime Warranty - 05/12/2010
I had to call our warranty guy on another claim and asked him what to do. He told me to use policy decision, they are aware of issues with Lifetime guarantee parts and are working on it.
1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO"/DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO" DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
Re: Taking a Poll - 04/12/2010
... (on average) do you code & submit daily? 10 or 15? 6. What do you think is the most difficult part of your job? Chasing paper! Tech times and notes, proper parts on job lines, documents like vis, program sheets attached, rental, frieght invoices,...
Re: Taking a Poll - 04/12/2010
... so 10ish for Chevy and maybe 10 for our Volvo store. 6. What do you think is the most difficult part of your job? Like everyone else-getting proper documentation! 7. What do you think is the easiest part of your job? Submitting the claims, reconciling...
What are your dealership’s operating hours? - 06/07/2010
... Day. The store is very familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with...
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
... action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only claim .2/no furthur action required I have back flagged the tech (so that solves that), but I have a part charged & a story...
2011 Malibu paint issue - 07/21/2011
... that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her...
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
PDI FLUID ADD ??? - 12/22/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT...
Re: PDI FLUID ADD ??? - 12/23/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? If so, you have to go into Global Warranty and do an adjustment. Then add...
Re: LPO for Camaro - 12/29/2010
... will use PDI ADD opcode Z6998, put any labor associated into the additional time field and leave parts OFF of the claim (they should have been shipped with the vehicle). IF this is a customer pay addition, you enter the claim with NO labor, NO parts....
What constitutes tampering? - 01/04/2011
... I've looked in the owner's manual in SI & found a few places where it talks about aftermarket parts, modification & tampering voiding the warranty but it doesn't specifically state WHICH parts would be included. Also found 2 TSBs (04-06-04-054B and...
SHUTTLE - 11/12/2010
... ABLE TO CLAIM FOR SHUTTLE ONLY FOR CADDILACS IF WE SHUTTLED CUSTOMER ANYWHERE WHILE EVEN ORDERING PARTS...DOES ANYONE KNOW WHAT IM TALKING ABOUT AND IF SO WHAT LO DO WE USE TO CLAIM JUST A SHUTTLE??? ANY AND ALL HELP IS GREATLY APPRECIATED...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
... rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do i submitt this claim with no labor time?? any suggestions????...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
PDI FLUIDS - 08/17/2010
We buy our windshield fluid from another company and we by it in bulk and it is not billed out through parts. Do you have to add it to each ticket to claim it through global, Or can you just submit it in global and credit 61D as a total on the cred...
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
Re: GWM Menus - 09/14/2010
... the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in yesterdays global connect message! ;-)...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle or Emissions Warranty or...
Re: LIfetime Warranty - 05/12/2010
I've done a few claims with LSG parts, as far I as understand if it is within the 12/12 warranty, you use a ZPTI trans type with no auth. If it is over the 12/12 still use the ZPTI trans type but you have to have an auth 'A'. I've had all my claims j...
Re: LIfetime Warranty - 05/12/2010
I had to call our warranty guy on another claim and asked him what to do. He told me to use policy decision, they are aware of issues with Lifetime guarantee parts and are working on it.
1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO"/DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO" DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
Re: Taking a Poll - 04/12/2010
... (on average) do you code & submit daily? 10 or 15? 6. What do you think is the most difficult part of your job? Chasing paper! Tech times and notes, proper parts on job lines, documents like vis, program sheets attached, rental, frieght invoices,...
Re: Taking a Poll - 04/12/2010
... so 10ish for Chevy and maybe 10 for our Volvo store. 6. What do you think is the most difficult part of your job? Like everyone else-getting proper documentation! 7. What do you think is the easiest part of your job? Submitting the claims, reconciling...
What are your dealership’s operating hours? - 06/07/2010
... Day. The store is very familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with...
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Lost Rep - 09/23/2009
... I've been with a GM dealer, he was by far the best rep I have ever worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't know much about him....
Re: CLOSED RECALL - 10/01/2009
... a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since...
Re: PDI ADD ON - 08/31/2009
... to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is...
Re: BATTERY - COVERAGE ??? - 10/05/2009
Batteries are warranted through their supplier so the parts are exchanged at no cost to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer tha...
Re: New DVM - 10/30/2009
... is up and running Rob Ross will handle all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in li...
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Re: sirius xm - 10/27/2009
... has been altered, or mileage cannot be determined. Installation of non-GM (General Motors) parts Water or fluid contamination Damage resulting from hail, floods, windstorms, lightning and other environmental conditions Alteration of glass parts by...
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#), TRIED SUBMITTING UNDER C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
Re: Moving to ADP from Reynolds - 07/22/2009
... but the commands are different. A lot of the systems are the same it just depends on what "parts" come in the package your store gets and how well "someone" has ADP set things up for your dealership....
Call to DBC - 07/30/2009
... DBC. I dread it, and it is always as a last resort. Yesterday I racked my brain on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... closed (typically as an internal repair) when the vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So...
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: Another fuel question - 06/26/2009
... vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
Re: No WINS statement 07/14/09 - 07/14/2009
... see if it is there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
TRANSWHEELS - 07/20/2009
Can anyone help me find in writing, that Trans-wheels don't get marked up. I argue all the time with my parts manager that they don't get marked up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be gr...
... / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Lost Rep - 09/23/2009
... I've been with a GM dealer, he was by far the best rep I have ever worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't know much about him....
Re: CLOSED RECALL - 10/01/2009
... a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since...
Re: PDI ADD ON - 08/31/2009
... to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is...
Re: BATTERY - COVERAGE ??? - 10/05/2009
Batteries are warranted through their supplier so the parts are exchanged at no cost to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer tha...
Re: New DVM - 10/30/2009
... is up and running Rob Ross will handle all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in li...
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Re: sirius xm - 10/27/2009
... has been altered, or mileage cannot be determined. Installation of non-GM (General Motors) parts Water or fluid contamination Damage resulting from hail, floods, windstorms, lightning and other environmental conditions Alteration of glass parts by...
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#), TRIED SUBMITTING UNDER C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
Re: Moving to ADP from Reynolds - 07/22/2009
... but the commands are different. A lot of the systems are the same it just depends on what "parts" come in the package your store gets and how well "someone" has ADP set things up for your dealership....
Call to DBC - 07/30/2009
... DBC. I dread it, and it is always as a last resort. Yesterday I racked my brain on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... closed (typically as an internal repair) when the vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So...
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: Another fuel question - 06/26/2009
... vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
Re: No WINS statement 07/14/09 - 07/14/2009
... see if it is there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
TRANSWHEELS - 07/20/2009
Can anyone help me find in writing, that Trans-wheels don't get marked up. I argue all the time with my parts manager that they don't get marked up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be gr...
SMART CARE CLAIM QUESTION ON GLOBAL - 03/09/2010
... have is for the complaint code I'm using (0021) what do I use for cause code? and do I put labor, parts,tax for the lof in a net item like in Wins? Thanks for any help.. ...
DURASTOP and GWM - 04/06/2010
... pad claim on GWM. The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one...
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Global Warranty and DBC - 03/03/2010
Is anyone else having a problem with DBC telling them to put things where they don't belong such as add time in OLH and Parts into Net Misc. "BEcause it will pay that way"??
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
... but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. If it's not covered its a E1 covered component. But it expired last year, does goodwill coverage for the 24/24 apply to E1 repairs?...
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
... transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower trans cooler lines (op k5393) is S.T. now? ...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
Re: Installed accessories - 01/13/2010
... started using that yet. Hope this helps. Also, do watch the RPO codes. Sometimes there are parts "loose shipped" that are to be installed automatically with no extra time allowed. If the RPO code doesn't show up in the list, you can't claim extra...
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 05/02/2019
The technician’s comments must support the consequential damage. If that is the case, submit the part warranty for the compressor with the condenser as consequential.
Lower Control Arm Weld-A182202370 - 05/29/2019
... am I able to close out the recall to get the job card closed or should I leave it open until parts come in?I want to close it out but I do not want to mess anything up if I should be waiting as they cannot be repaired at this time.Thanks!...
Brake Pad - 06/05/2019
... need replaced again. Would this be consider warranty? I know that it is consider maintenance, but parts dept feel that it is consider warranty. Thanks...
Forum - 05/30/2019
... for passing units. Any that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
... have is for the complaint code I'm using (0021) what do I use for cause code? and do I put labor, parts,tax for the lof in a net item like in Wins? Thanks for any help.. ...
DURASTOP and GWM - 04/06/2010
... pad claim on GWM. The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one...
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Global Warranty and DBC - 03/03/2010
Is anyone else having a problem with DBC telling them to put things where they don't belong such as add time in OLH and Parts into Net Misc. "BEcause it will pay that way"??
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
... but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. If it's not covered its a E1 covered component. But it expired last year, does goodwill coverage for the 24/24 apply to E1 repairs?...
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
... transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower trans cooler lines (op k5393) is S.T. now? ...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
Re: Installed accessories - 01/13/2010
... started using that yet. Hope this helps. Also, do watch the RPO codes. Sometimes there are parts "loose shipped" that are to be installed automatically with no extra time allowed. If the RPO code doesn't show up in the list, you can't claim extra...
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 05/02/2019
The technician’s comments must support the consequential damage. If that is the case, submit the part warranty for the compressor with the condenser as consequential.
Lower Control Arm Weld-A182202370 - 05/29/2019
... am I able to close out the recall to get the job card closed or should I leave it open until parts come in?I want to close it out but I do not want to mess anything up if I should be waiting as they cannot be repaired at this time.Thanks!...
Brake Pad - 06/05/2019
... need replaced again. Would this be consider warranty? I know that it is consider maintenance, but parts dept feel that it is consider warranty. Thanks...
Forum - 05/30/2019
... for passing units. Any that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/24/2019
Kristen, it is still coming up on my end: Our chat team is currently closed. Please chat back during normal business hours. All hours are in ET. Dealer Business Center: M-F: 8:00am-8:00pm Service Parts Assistance Center M-F: 8:00am-8:00pm
Forum - 06/28/2019
... was happening. Repairs were made of replacing AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 04/02/2019
... are already taking a hit on labor (we only bill $14 for labor), any differences are applied to the parts account. ...
Forum - 04/02/2019
The parts are not billed at cost, but there is minimal (not even the 40%) mark-up. Some we do make a tad more on, but the average is 6.75-15.27 on the most common ones.
Anybody using AutoMate DMS? - 04/03/2019
... Wondering if anyone out there has experience with AutoMate? Specifically from the Service/Parts/Warranty Admin side, but also how is it overall? We looked at another (AutoSoft) that looked extremely klunky...Love Reynoilds, but they are WAY...
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Forum - 03/26/2019
... what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but...
Forum - 04/02/2019
I'm not sure how anyone else does these, but I take the reimbursemt amount, subtract the parts and put difference in labor charge. On the diesel's we have to limit the def top-off, or we could lose money. I never could get a straight answer as to what...
Forum - 03/13/2019
... of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed to complete the repair of the door...
Forum - 12/10/2018
... already been at least 2,500 miles added. To me, that sounds more like a maintenance item than parts warranty. Especially since where we live, we had quite awful and heavy rain and ice....
Forum - 11/29/2018
Thanks so much! Should I get with the technician to see if they remember anything that would have caused the part to fail? Basically all the Job Card said was that the customer wanted a replacement and we replaced it. Or just put comments...
Forum - 12/27/2018
... labor and admin fee, also if you have the PET and customer owes anything you submit in customer participation....
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Forum - 12/19/2018
... it might help someone else. Enter the VIN in SI and proceed to the warranty job aid Put in the part number, in the text the company who handles the warranty claim for the "associated accessory" will be listed. Mine was LUND INTERNATIONAL. I sent them...
What Would You Do - 01/19 - 12/19/2018
... service manager agreed to perform the Policy Evaluation Tool to determine if there would be any GM participation. With the original repair calculated (and paid) at customer pay rates, how would the PET be calculated, at the customer pay or warranty...
Forum - 11/16/2018
... the machine says .650kg difference you just bill that as 65. From there it just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the...
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 11/27/2018
... for it). The only time I could think that the last punch may be diag, is if it was diagnosed and a part ordered and you had to reference back to that jobcard. ...
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
Forum - 01/11/2019
Add-on's, no customer signatures, change of payment responsibility, are some examples of common missing authorizations. All of these have to be authorized as it takes place, not after first submission, like repeat repairs and excessive parts
Special Coverage14653 - 01/25/2019
... on a 2014 Silverado he stated to his advisor that he was not able to regen so he did the Exhaust Particulate Filter Cleaning...this would be considered OLH...Correct?Is this even applicable as this was a Special Coverage? Or should tech have contacted...
Forum - 01/29/2019
... agent self authorization identification on the transaction is required for OLH and/or excessive parts....
Forum - 02/04/2019
... I won't be able to claim any time for the time he took to locate the problem or the time to remove part of the dash to access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 02/19/2019
... wires, she won't pay the diag time. Sometimes it feels like the guys are just supposed to throw a part at it and hope it fixes it....
Kristen, it is still coming up on my end: Our chat team is currently closed. Please chat back during normal business hours. All hours are in ET. Dealer Business Center: M-F: 8:00am-8:00pm Service Parts Assistance Center M-F: 8:00am-8:00pm
Forum - 06/28/2019
... was happening. Repairs were made of replacing AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 04/02/2019
... are already taking a hit on labor (we only bill $14 for labor), any differences are applied to the parts account. ...
Forum - 04/02/2019
The parts are not billed at cost, but there is minimal (not even the 40%) mark-up. Some we do make a tad more on, but the average is 6.75-15.27 on the most common ones.
Anybody using AutoMate DMS? - 04/03/2019
... Wondering if anyone out there has experience with AutoMate? Specifically from the Service/Parts/Warranty Admin side, but also how is it overall? We looked at another (AutoSoft) that looked extremely klunky...Love Reynoilds, but they are WAY...
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Forum - 03/26/2019
... what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but...
Forum - 04/02/2019
I'm not sure how anyone else does these, but I take the reimbursemt amount, subtract the parts and put difference in labor charge. On the diesel's we have to limit the def top-off, or we could lose money. I never could get a straight answer as to what...
Forum - 03/13/2019
... of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed to complete the repair of the door...
Forum - 12/10/2018
... already been at least 2,500 miles added. To me, that sounds more like a maintenance item than parts warranty. Especially since where we live, we had quite awful and heavy rain and ice....
Forum - 11/29/2018
Thanks so much! Should I get with the technician to see if they remember anything that would have caused the part to fail? Basically all the Job Card said was that the customer wanted a replacement and we replaced it. Or just put comments...
Forum - 12/27/2018
... labor and admin fee, also if you have the PET and customer owes anything you submit in customer participation....
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Forum - 12/19/2018
... it might help someone else. Enter the VIN in SI and proceed to the warranty job aid Put in the part number, in the text the company who handles the warranty claim for the "associated accessory" will be listed. Mine was LUND INTERNATIONAL. I sent them...
What Would You Do - 01/19 - 12/19/2018
... service manager agreed to perform the Policy Evaluation Tool to determine if there would be any GM participation. With the original repair calculated (and paid) at customer pay rates, how would the PET be calculated, at the customer pay or warranty...
Forum - 11/16/2018
... the machine says .650kg difference you just bill that as 65. From there it just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the...
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 11/27/2018
... for it). The only time I could think that the last punch may be diag, is if it was diagnosed and a part ordered and you had to reference back to that jobcard. ...
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
Forum - 01/11/2019
Add-on's, no customer signatures, change of payment responsibility, are some examples of common missing authorizations. All of these have to be authorized as it takes place, not after first submission, like repeat repairs and excessive parts
Special Coverage14653 - 01/25/2019
... on a 2014 Silverado he stated to his advisor that he was not able to regen so he did the Exhaust Particulate Filter Cleaning...this would be considered OLH...Correct?Is this even applicable as this was a Special Coverage? Or should tech have contacted...
Forum - 01/29/2019
... agent self authorization identification on the transaction is required for OLH and/or excessive parts....
Forum - 02/04/2019
... I won't be able to claim any time for the time he took to locate the problem or the time to remove part of the dash to access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 02/19/2019
... wires, she won't pay the diag time. Sometimes it feels like the guys are just supposed to throw a part at it and hope it fixes it....
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
Forum - 02/27/2019
Our parts will provide me with the spac case #. I put in comments the day it was ordered and the day it came in and the day repairs were completed along with a copy of the rental.
Forum - 02/28/2019
... repairs, select the appropriate labor operation(s) for the repair(s) performed - no labor time, parts provided to the repair facility are charged out in the parts field, and the sublet expense is entered in the sublet/net item field of the transaction. For...
Forum - 03/08/2019
there would be no reason to claim 1.0 diagnosis for this it is a .30 diagnosis at best it is a known concern and the first part of diagnosis is to check for for PI's and TSb's you should only be claiming .30 for this diagnosis
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Forum - 05/03/2018
i also got the same answer. I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold...
Forum - 05/08/2018
... as recondition or clean would be OLH to the repair but the initial time would be considered as part of the base time. Unless you want to try to convince me that the tech put the trans together after he discovered the 3-5-R issue and THEN took it apa...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 05/04/2018
The administrator would submit this claim under a policy decision with explanation in the comments area of the part being an LLPW. The attached original replacement job card would also back up that comment.
R-1234yf Calculation Help - 05/11/2018
... 0.550 kg.Can someone please tell me what the quanity should be for the R-1234yf refrigerant, part number 19260234? I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Not Warrantable - 05/15/2018
... Solved concern. I don't feel like this is warranty and there is also a Dye Kit charged out to parts line. I have no idea why this was put under warranty, but I wanna know if this is specifically included under maintenance....
Forum - 05/22/2018
I would say that if your store sold the battery and installed it then i would charge the labor at cost to the parts policy account, provided agreed upon by dept managers.
Forum - 05/17/2018
During a Parts and Service conference call for the South Central Region. We were instructed to fold the top of the RO over and scan so it shows on the back of the paper. It will be upside down, but it "proves" that those authorizations or explanations...
Forum - 05/17/2018
... a 2018 Camaro and added all kinds of after market engine components and wheels and brakes and diff parts and actually flat track races it on weekends. She doesn't understand how her warranty got voided thru IVH and got all bent out of shape when...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
PQC contact center required to call prior to assembly replacement? - 03/26/2018
... Scroll to the right to view effective dates for the following labor operations: 4067470 - Partial Engine Replacement4067490 - Engine Replacement4067510 - Engine Assembly Replacement8464670 - Transmission Replacement8441780 - Transmission ReplacementSo,...
Forum - 03/27/2018
... to replace the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with the requirement of H-routing a stupid recall for following the published instructions....
Unable to Program Labor Op - 03/21/2018
... a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Forum - 03/02/2018
We keep a "Technician" copy in a file cabinet in the parts department that the techs can reference. IF there is a significant change (other than model year added), AND it changes the process of what the tech did or didn't do, THEN we attach a copy...
Forum - 03/07/2018
... bulletins, special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 03/30/2018
Usually a Policy Approval would get rid of that error. Plus, you would do the PET calculator since it would now be considered policy and get DMA approval to waive the customer participation amount.
Forum - 04/02/2018
... out of warranty and it becomes a policy situation you must run the PET, but you wouldn't want any participation so then it has to be forwarded to the WSC? Sounds like it's an out of warranty situation due to the reject. Will you post how...
Forum - 04/24/2018
Unfortunately we've been in that situation and when nip came to tuck, we had to write off the participation amount because I was told by the WSC that the proration is required. This was after the customer called back after paying the proration and...
Liftgate strut replacement after recall was performed - 05/01/2018
... shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a parts warranty because previous repair (under recall) struts were reoiented....
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
Forum - 02/27/2019
Our parts will provide me with the spac case #. I put in comments the day it was ordered and the day it came in and the day repairs were completed along with a copy of the rental.
Forum - 02/28/2019
... repairs, select the appropriate labor operation(s) for the repair(s) performed - no labor time, parts provided to the repair facility are charged out in the parts field, and the sublet expense is entered in the sublet/net item field of the transaction. For...
Forum - 03/08/2019
there would be no reason to claim 1.0 diagnosis for this it is a .30 diagnosis at best it is a known concern and the first part of diagnosis is to check for for PI's and TSb's you should only be claiming .30 for this diagnosis
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Forum - 05/03/2018
i also got the same answer. I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold...
Forum - 05/08/2018
... as recondition or clean would be OLH to the repair but the initial time would be considered as part of the base time. Unless you want to try to convince me that the tech put the trans together after he discovered the 3-5-R issue and THEN took it apa...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 05/04/2018
The administrator would submit this claim under a policy decision with explanation in the comments area of the part being an LLPW. The attached original replacement job card would also back up that comment.
R-1234yf Calculation Help - 05/11/2018
... 0.550 kg.Can someone please tell me what the quanity should be for the R-1234yf refrigerant, part number 19260234? I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Not Warrantable - 05/15/2018
... Solved concern. I don't feel like this is warranty and there is also a Dye Kit charged out to parts line. I have no idea why this was put under warranty, but I wanna know if this is specifically included under maintenance....
Forum - 05/22/2018
I would say that if your store sold the battery and installed it then i would charge the labor at cost to the parts policy account, provided agreed upon by dept managers.
Forum - 05/17/2018
During a Parts and Service conference call for the South Central Region. We were instructed to fold the top of the RO over and scan so it shows on the back of the paper. It will be upside down, but it "proves" that those authorizations or explanations...
Forum - 05/17/2018
... a 2018 Camaro and added all kinds of after market engine components and wheels and brakes and diff parts and actually flat track races it on weekends. She doesn't understand how her warranty got voided thru IVH and got all bent out of shape when...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
PQC contact center required to call prior to assembly replacement? - 03/26/2018
... Scroll to the right to view effective dates for the following labor operations: 4067470 - Partial Engine Replacement4067490 - Engine Replacement4067510 - Engine Assembly Replacement8464670 - Transmission Replacement8441780 - Transmission ReplacementSo,...
Forum - 03/27/2018
... to replace the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with the requirement of H-routing a stupid recall for following the published instructions....
Unable to Program Labor Op - 03/21/2018
... a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Forum - 03/02/2018
We keep a "Technician" copy in a file cabinet in the parts department that the techs can reference. IF there is a significant change (other than model year added), AND it changes the process of what the tech did or didn't do, THEN we attach a copy...
Forum - 03/07/2018
... bulletins, special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 03/30/2018
Usually a Policy Approval would get rid of that error. Plus, you would do the PET calculator since it would now be considered policy and get DMA approval to waive the customer participation amount.
Forum - 04/02/2018
... out of warranty and it becomes a policy situation you must run the PET, but you wouldn't want any participation so then it has to be forwarded to the WSC? Sounds like it's an out of warranty situation due to the reject. Will you post how...
Forum - 04/24/2018
Unfortunately we've been in that situation and when nip came to tuck, we had to write off the participation amount because I was told by the WSC that the proration is required. This was after the customer called back after paying the proration and...
Liftgate strut replacement after recall was performed - 05/01/2018
... shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a parts warranty because previous repair (under recall) struts were reoiented....
Forum - 04/25/2018
... here are some things I have determined that we follow: When a COD replacement battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 10/17/2018
... I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The worst part is, if they screwed up the module by not programming it properly the whole thing should be on the other shop....
Forum - 10/15/2018
Yes. That's what I thought, but someone told our Parts Manager there was an allowance or something for them having to deal with the LPO's. I had never heard of that before but thought I would check. Maybe it's something from back in...
Replace left and right rear axle shaft seals - 10/15/2018
... Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side. This is for a 2013 Avalanche that has GMPP service...
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 10/12/2018
Are you referring to dealer installed accessories? If so, no there is no handling. You are allowed labor time only. No parts get billed either.
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... labor op description says its for contacting engineering and it only pays .40 and there is zero parts listed anywhere in the bulletin. So to me it doesn't seem like the engineer is correct when he says to replace these to parts using this labor op? So...
Forum - 10/26/2018
While rentals associated with a GMPP transaction have a 2 hour repair minimum, CTP claims may be submitted for $21 as long as it is a same or partial day repair.
Forum - 08/24/2018
... a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date ...
Relearn Steering Angle Sensor - 07/27/2018
Hi allJust wondering what others are using to claim this repair? There were no parts replaced. Just a customer complaint of stabilitrac light on and a code for the steering position sensor. Tech stated he relearned the steering angle sensor.Thanks, C...
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
How to get paid for dye testing? - 09/27/2018
... for our time and the dye in this situation? We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Transportation Damage Core Reimbursement? - 09/20/2018
... If we turn the core in and it gets rejected, will we be able to submit for the core as part of the transportation claim?...
Forum - 09/25/2018
... but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust the transaction to add the core with an explanation. ...
Forum - 07/26/2018
... Then click the little arrow next to Submitting Transactions. Then select "Bulk Parts". At the bottom of that page are some examples that might help. ...
Forum - 08/08/2018
Well, I understand that part of it. I guess I'm just confused on whether we have to use the worksheet through the support tab considering it looks a lot different from what was in Service Forms. Also, the P&P hasn't been updated and still says to...
Forum - 08/20/2018
... to get the windshield paid for when it has happened. Consequential damage for the labor and parts to replace them both due to the leak....
Forum - 06/25/2018
I finally got word back from the DBC. They basically just sent me an email saying the part was added to their system and to try resubmitting. I did and it went through with no problem.
Forum - 07/20/2018
Thanks for the responses! In this reject scenario, the part quantity is 1 with price per unit of $3.22 (one gallon services two vehicles, so only 1/2 of the gallon of Pre-Mix coolant is claimed) as annawarranty mentioned. If concentrate is charged out,...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Forum - 05/11/2017
... Where I am, we are only required to hold them 3 years. I have 2 locked rooms, above our parts storage area. I'm not sure if this helps your question...
Policy Evaluation Tool? - 05/25/2017
... question is, WHERE...if the dollar amount is stated zero, where? If the "customer participation" amount is stated at zero...we DON'T need DMA approval, correct? ...
... here are some things I have determined that we follow: When a COD replacement battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 10/17/2018
... I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The worst part is, if they screwed up the module by not programming it properly the whole thing should be on the other shop....
Forum - 10/15/2018
Yes. That's what I thought, but someone told our Parts Manager there was an allowance or something for them having to deal with the LPO's. I had never heard of that before but thought I would check. Maybe it's something from back in...
Replace left and right rear axle shaft seals - 10/15/2018
... Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side. This is for a 2013 Avalanche that has GMPP service...
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 10/12/2018
Are you referring to dealer installed accessories? If so, no there is no handling. You are allowed labor time only. No parts get billed either.
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... labor op description says its for contacting engineering and it only pays .40 and there is zero parts listed anywhere in the bulletin. So to me it doesn't seem like the engineer is correct when he says to replace these to parts using this labor op? So...
Forum - 10/26/2018
While rentals associated with a GMPP transaction have a 2 hour repair minimum, CTP claims may be submitted for $21 as long as it is a same or partial day repair.
Forum - 08/24/2018
... a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date ...
Relearn Steering Angle Sensor - 07/27/2018
Hi allJust wondering what others are using to claim this repair? There were no parts replaced. Just a customer complaint of stabilitrac light on and a code for the steering position sensor. Tech stated he relearned the steering angle sensor.Thanks, C...
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
How to get paid for dye testing? - 09/27/2018
... for our time and the dye in this situation? We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Transportation Damage Core Reimbursement? - 09/20/2018
... If we turn the core in and it gets rejected, will we be able to submit for the core as part of the transportation claim?...
Forum - 09/25/2018
... but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust the transaction to add the core with an explanation. ...
Forum - 07/26/2018
... Then click the little arrow next to Submitting Transactions. Then select "Bulk Parts". At the bottom of that page are some examples that might help. ...
Forum - 08/08/2018
Well, I understand that part of it. I guess I'm just confused on whether we have to use the worksheet through the support tab considering it looks a lot different from what was in Service Forms. Also, the P&P hasn't been updated and still says to...
Forum - 08/20/2018
... to get the windshield paid for when it has happened. Consequential damage for the labor and parts to replace them both due to the leak....
Forum - 06/25/2018
I finally got word back from the DBC. They basically just sent me an email saying the part was added to their system and to try resubmitting. I did and it went through with no problem.
Forum - 07/20/2018
Thanks for the responses! In this reject scenario, the part quantity is 1 with price per unit of $3.22 (one gallon services two vehicles, so only 1/2 of the gallon of Pre-Mix coolant is claimed) as annawarranty mentioned. If concentrate is charged out,...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Forum - 05/11/2017
... Where I am, we are only required to hold them 3 years. I have 2 locked rooms, above our parts storage area. I'm not sure if this helps your question...
Policy Evaluation Tool? - 05/25/2017
... question is, WHERE...if the dollar amount is stated zero, where? If the "customer participation" amount is stated at zero...we DON'T need DMA approval, correct? ...
Forum - 05/30/2017
... with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal part description was entered to indicate the failure as the third brake lamp with reference in the comments field to the original paid transaction with...
Forum - 06/22/2017
... credit or something else to try and keep her happy. We seem to have become a charity department anymore. We even have a current customer who wants to be reimbursed for his pro rated amount he paid on a tire replacement under warranty because...
Forum - 06/09/2017
I thought about that; however, there are 4 parts to take off to get to this applique and if we were to replace any one of those, one of those components pays .3 and one pays .6. We are only replacing the applique and of course my techs are...
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Service Agent Analysis Summary Report - 06/15/2017
I would like to find out how, as a warranty administrator, to understand if there are "usable" parts of this report in my job. How does this report relate to the warranty administrator's job and what information, specifically, can or should we be keeping...
Forum - 06/19/2017
... days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 07/25/2017
... approval is required from GM. If GM receives customer complaints regarding the work performed by a particular establishment, GM reserves the right to withdraw its approval for such establishment, GM will consult with Service Agent before withdrawing...
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
... and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes are similar to CCND's (Customer Concern Not Duplicated) codes and are...
Forum - 04/26/2017
The rule of thumb is to treat all GMPP claims exactly the same as a regular warranty. The only real difference is in rentals, and technically they do not need a parts stamp.
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/19/2017
... for a transaction total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/27/2017
yea we received ours in march, didnt have any add on repairs or olh , did however have a lifetime part warranty, an axle replacement one side, one with a sublet thats about all
Forum - 04/26/2017
You should of put person in a rental car, wait for part, installed using OLH (look up time for rr headliner) this is consequential damage, punch times not needed. If you order the part, send customer on there way, they come back for install of headliner,...
Forum - 03/27/2017
... required. Service agent self authorization on the transaction is required for OLH and/or excessive parts. Explain that the additional parts/labor claimed are a result of consequential damage in the Authorization (General) Comments field of the trans...
Forum - 03/15/2017
I really appreciate that. I will be adjusting my claims to reflect a quantity of 4 whenever 1 gallon is used. I would not have the parts department make any changes to their process.
Forum - 04/12/2017
... the Net/Administrative Allowance field of the transaction. This allowance is in addition to the 'parts/handling' allowance ($25) that was applicable prior to the update in October 2016 - also claimed in the Net/Administrative Allowance field. The...
Forum - 04/14/2017
... ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES THE SERVICE DEPT AND BUYS IT OVER THE PARTS COUNTER. ON THE RARE OCCURENCE THAT THEY GO THRU SERVICE, I GO BACK TO MY PDI FLUID CLAIM, CLICK ADJUSTMENT AND RECALCULATE THE NET ITEM, NOTE THE...
Warranty Admin - 03/30/2017
What is the Over the Counter parts warranty policy for a transmission. Customer purchased transmission, 6 months later transmission needed work, not a replacement, but a repair. Is that covered and do they get labor. Where can I find...
Forum - 01/23/2017
... claim to an engine claim. I explained that I was looking for 1% total on warranty labor and parts collected for each month beause that while many claims are fairly easy to submit, many are also not and that it is very important to have all of the...
Forum - 01/20/2017
I get paid hourly plus my 2% bonus. I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we...
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Forum - 12/15/2016
... bumps here and there, no big deal. The same thing I am going to do now, I started in the parts department 9 months ago, am pretty comfortable with the parts side of CDK, which is the program we are using. Im going to go have a chat with my service...
Forum - 01/12/2017
... on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope this helps ...
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
... with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal part description was entered to indicate the failure as the third brake lamp with reference in the comments field to the original paid transaction with...
Forum - 06/22/2017
... credit or something else to try and keep her happy. We seem to have become a charity department anymore. We even have a current customer who wants to be reimbursed for his pro rated amount he paid on a tire replacement under warranty because...
Forum - 06/09/2017
I thought about that; however, there are 4 parts to take off to get to this applique and if we were to replace any one of those, one of those components pays .3 and one pays .6. We are only replacing the applique and of course my techs are...
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Service Agent Analysis Summary Report - 06/15/2017
I would like to find out how, as a warranty administrator, to understand if there are "usable" parts of this report in my job. How does this report relate to the warranty administrator's job and what information, specifically, can or should we be keeping...
Forum - 06/19/2017
... days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 07/25/2017
... approval is required from GM. If GM receives customer complaints regarding the work performed by a particular establishment, GM reserves the right to withdraw its approval for such establishment, GM will consult with Service Agent before withdrawing...
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
... and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes are similar to CCND's (Customer Concern Not Duplicated) codes and are...
Forum - 04/26/2017
The rule of thumb is to treat all GMPP claims exactly the same as a regular warranty. The only real difference is in rentals, and technically they do not need a parts stamp.
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/19/2017
... for a transaction total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/27/2017
yea we received ours in march, didnt have any add on repairs or olh , did however have a lifetime part warranty, an axle replacement one side, one with a sublet thats about all
Forum - 04/26/2017
You should of put person in a rental car, wait for part, installed using OLH (look up time for rr headliner) this is consequential damage, punch times not needed. If you order the part, send customer on there way, they come back for install of headliner,...
Forum - 03/27/2017
... required. Service agent self authorization on the transaction is required for OLH and/or excessive parts. Explain that the additional parts/labor claimed are a result of consequential damage in the Authorization (General) Comments field of the trans...
Forum - 03/15/2017
I really appreciate that. I will be adjusting my claims to reflect a quantity of 4 whenever 1 gallon is used. I would not have the parts department make any changes to their process.
Forum - 04/12/2017
... the Net/Administrative Allowance field of the transaction. This allowance is in addition to the 'parts/handling' allowance ($25) that was applicable prior to the update in October 2016 - also claimed in the Net/Administrative Allowance field. The...
Forum - 04/14/2017
... ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES THE SERVICE DEPT AND BUYS IT OVER THE PARTS COUNTER. ON THE RARE OCCURENCE THAT THEY GO THRU SERVICE, I GO BACK TO MY PDI FLUID CLAIM, CLICK ADJUSTMENT AND RECALCULATE THE NET ITEM, NOTE THE...
Warranty Admin - 03/30/2017
What is the Over the Counter parts warranty policy for a transmission. Customer purchased transmission, 6 months later transmission needed work, not a replacement, but a repair. Is that covered and do they get labor. Where can I find...
Forum - 01/23/2017
... claim to an engine claim. I explained that I was looking for 1% total on warranty labor and parts collected for each month beause that while many claims are fairly easy to submit, many are also not and that it is very important to have all of the...
Forum - 01/20/2017
I get paid hourly plus my 2% bonus. I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we...
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Forum - 12/15/2016
... bumps here and there, no big deal. The same thing I am going to do now, I started in the parts department 9 months ago, am pretty comfortable with the parts side of CDK, which is the program we are using. Im going to go have a chat with my service...
Forum - 01/12/2017
... on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope this helps ...
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... not in the sealed bag. I contacted DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost...
Forum - 02/14/2017
... most recent P&P, it used to say something like seals and gaskets have the same coverage as the parts the are associated with. Another example would be the cat converter gaskets have the same coverage and LOP as the cat itself. Something may have...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 03/14/2017
In the CTA program guide it states-- USING THIRD-PARTY LOANERS/WARRANTY RENTAL REIMBURSEMENT Dealers participating in the CTA Program will be allowed to use third-party (i.e. Enterprise) loaner units under the following condition only: ï‚·...
Emissions Coverage Limits - 02/02/2017
... I missed some important document explaining this? I know with NU6 and vehicle registered in particular states there's extended coverage, but for heaven's sake this is getting even more confusing! Just when you think you know something...you...
Forum - 02/08/2017
I submited 2 today and put in the amount of oil ($13.33x4 or 5gts = 53.32 / 66.65) in net items and the oil filter in the parts section. It paid
Forum - 02/10/2017
... right, I think you only need to attach it to the job card if you deviate from the customer/dealer participation amount. We attach them all anyway, but as long as you're not charging the customer/dealer a different amount, then I'm pretty sure you...
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Forum - 01/04/2018
... claim with that bulletin, but we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. ...
Forum - 12/22/2017
... you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
Forum - 12/08/2017
... just remember that there is a way to submit information such as suspected tampering that becomes a part of GM's records so no one finds themselves in the situation of agreeing to replace or fix something under warranty that another dealer has determined...
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
What Would You Do - 01/18 - 12/27/2017
... for payment with 20 hours ST in base labor, 0.2 hour Administrative Allowance, necessary parts, and the $400 parts allowance for the engine exchange.The transaction rejected with error code 074: Straight Time Labor Hours exceed the allowance for labor...
ENGINE REPLACEMENT (RPO CODES LUJ & MH8) - CODING ISSUE - 02/01/2018
... add times, but I see one for "Engine Exchange" in which I am not familar with & neither is my parts dept. Looking for any guidance possible....
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 01/17/2018
... and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes in the bottom comment field. Do remember that DEF has it's own opcode though....
Forum - 03/01/2018
The calibration would have been part of the windshield replacement, which in my book puts it on the installer. I would have the client go after the installer for any charges related to the replacement. If it was an insurance job then whoever coordinated...
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 02/19/2018
Are you saying you are replacing an engine that was replaced before, or are you saying you have an engine you installed that you are doing a repair on that will now be considerd parts warranty on the original installation of the engine?
Forum - 02/13/2018
... while with it being consequential damage, I've seen another forum post [Consequential Damage Labor/Parts] around the same content and believe that others share this same frustration to the result that some have printed and attached the page of the manual...
Warranty Battery claims - Clarification - 02/21/2018
... we also need to remove the Warranty insert tags from the battery and retained it as part of the job card information. I've been scanning them right along with the Midtronics printout and attaching it to my submissions. Is the...
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/07/2018
... money they should internal the rental and submit for the OVN, and discuss with management and the parts department that this type of mistake should never happen again. ...
Forum - 02/05/2018
Performance of the Diesel Particulate Filter Regeneration is included with the procedure to replace the indirect fuel injector (refer to SI Document ID 2406311), therefore submit base time for the replacement of the injector only.
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... not in the sealed bag. I contacted DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost...
Forum - 02/14/2017
... most recent P&P, it used to say something like seals and gaskets have the same coverage as the parts the are associated with. Another example would be the cat converter gaskets have the same coverage and LOP as the cat itself. Something may have...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 03/14/2017
In the CTA program guide it states-- USING THIRD-PARTY LOANERS/WARRANTY RENTAL REIMBURSEMENT Dealers participating in the CTA Program will be allowed to use third-party (i.e. Enterprise) loaner units under the following condition only: ï‚·...
Emissions Coverage Limits - 02/02/2017
... I missed some important document explaining this? I know with NU6 and vehicle registered in particular states there's extended coverage, but for heaven's sake this is getting even more confusing! Just when you think you know something...you...
Forum - 02/08/2017
I submited 2 today and put in the amount of oil ($13.33x4 or 5gts = 53.32 / 66.65) in net items and the oil filter in the parts section. It paid
Forum - 02/10/2017
... right, I think you only need to attach it to the job card if you deviate from the customer/dealer participation amount. We attach them all anyway, but as long as you're not charging the customer/dealer a different amount, then I'm pretty sure you...
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Forum - 01/04/2018
... claim with that bulletin, but we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. ...
Forum - 12/22/2017
... you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
Forum - 12/08/2017
... just remember that there is a way to submit information such as suspected tampering that becomes a part of GM's records so no one finds themselves in the situation of agreeing to replace or fix something under warranty that another dealer has determined...
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
What Would You Do - 01/18 - 12/27/2017
... for payment with 20 hours ST in base labor, 0.2 hour Administrative Allowance, necessary parts, and the $400 parts allowance for the engine exchange.The transaction rejected with error code 074: Straight Time Labor Hours exceed the allowance for labor...
ENGINE REPLACEMENT (RPO CODES LUJ & MH8) - CODING ISSUE - 02/01/2018
... add times, but I see one for "Engine Exchange" in which I am not familar with & neither is my parts dept. Looking for any guidance possible....
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 01/17/2018
... and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes in the bottom comment field. Do remember that DEF has it's own opcode though....
Forum - 03/01/2018
The calibration would have been part of the windshield replacement, which in my book puts it on the installer. I would have the client go after the installer for any charges related to the replacement. If it was an insurance job then whoever coordinated...
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 02/19/2018
Are you saying you are replacing an engine that was replaced before, or are you saying you have an engine you installed that you are doing a repair on that will now be considerd parts warranty on the original installation of the engine?
Forum - 02/13/2018
... while with it being consequential damage, I've seen another forum post [Consequential Damage Labor/Parts] around the same content and believe that others share this same frustration to the result that some have printed and attached the page of the manual...
Warranty Battery claims - Clarification - 02/21/2018
... we also need to remove the Warranty insert tags from the battery and retained it as part of the job card information. I've been scanning them right along with the Midtronics printout and attaching it to my submissions. Is the...
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/07/2018
... money they should internal the rental and submit for the OVN, and discuss with management and the parts department that this type of mistake should never happen again. ...
Forum - 02/05/2018
Performance of the Diesel Particulate Filter Regeneration is included with the procedure to replace the indirect fuel injector (refer to SI Document ID 2406311), therefore submit base time for the replacement of the injector only.
Forum - 11/13/2017
... bypass this method, I am really not stressing it. I understand your frustration in getting all parties, on the same page......
Forum - 12/04/2017
The admin allowance for that, is part of your claim. I am unsure of the holding time on them. Some of them have a 'dealer bonus', that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow...
Accessories - 11/08/2017
... I get nowhere with this approach. I would like to come up with a simple way to get all parties involved so that they don't slip through the cracks. I look forward to any replies/help on this....
Forum - 11/10/2017
Thank you all for your help with this issue. Funny how we figured this out before the people that created this mess. I am so lucky to be a part of this great group of people.Have a great weekend everyone!
Forum - 10/04/2017
... line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service...
Forum - 10/04/2017
... WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED GWM APPROVAL AND WAS APPROVED...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor "true OLH" or does it need service...
Forum - 10/18/2017
... typically hesitant to use CCND operations, due to the possibility that the vehicle will return with a failure with that system - the subsequent transaction will then require repeat repair authorization. Although if the customer concern,...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 09/26/2017
... I submitted with self auth policy and commented as to why there was no customer/dealer participation. I had assumed there would be an issue since the vehicle was within the certified used warranty, but the claim paid with no pro...
Can't find an opcode that won't reject - 09/21/2017
... the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part is 23208491, group 02.694. The only opcode even close is the wiring harness, but that rejects. Ideas?...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/20/2017
... Everything here goes through our service manager, which is rough since he's both the service and parts manager. At least they've changed some authorizations to prior to submission instead of prior to work starting. It's helped a bit....
B claim on a previous Special policy repair - 09/15/2017
... fans, they have failed, do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 09/05/2017
... coverage adjustment program. The last sentence in the paragraph above was referenced in the return comments. The manager's decision was based on the above information, gear was not included in the special coverage repair, and the vehicle...
Forum - 09/05/2017
... for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this is the correct way to proceed, new at this job as a warranty adminstrator not service manager...
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Sublet - 07/08/2013
... time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for the repair. Is there any examples that anyone might know of that I could look at? Sorry to ask...
Re: Pyramid Repair? or three separate claims - 04/03/2013
... got over his head etc... You should submit your claim as one line. Select the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: reimbursement for special coverage - 04/16/2013
... is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance which is so frustrating....
Any new idea's - 04/19/2013
... , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss by the time your parts are billed out. How much do you pay your flat rate lube techs on each CPO Maint claim ? How do you structure your accounting ? Now I realize that...
Re: ADP Drive vs. Reynolds and Reynolds - 06/25/2013
I have used ADP only briefly and havent submitted any warranty claims on it..Reynolds and Reynolds guess i am partial to this program because its the only one i have used , its a very easy program to learn and submit warranty claims on..my only con to...
Engine cores - 03/15/2013
... on 03/08 - now for another question: How do you submit for a core charge for an engine? Parts manager says there is a $600.00 core for this engine that needs to be claimed. Thanks in advance!...
... bypass this method, I am really not stressing it. I understand your frustration in getting all parties, on the same page......
Forum - 12/04/2017
The admin allowance for that, is part of your claim. I am unsure of the holding time on them. Some of them have a 'dealer bonus', that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow...
Accessories - 11/08/2017
... I get nowhere with this approach. I would like to come up with a simple way to get all parties involved so that they don't slip through the cracks. I look forward to any replies/help on this....
Forum - 11/10/2017
Thank you all for your help with this issue. Funny how we figured this out before the people that created this mess. I am so lucky to be a part of this great group of people.Have a great weekend everyone!
Forum - 10/04/2017
... line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service...
Forum - 10/04/2017
... WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED GWM APPROVAL AND WAS APPROVED...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor "true OLH" or does it need service...
Forum - 10/18/2017
... typically hesitant to use CCND operations, due to the possibility that the vehicle will return with a failure with that system - the subsequent transaction will then require repeat repair authorization. Although if the customer concern,...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 09/26/2017
... I submitted with self auth policy and commented as to why there was no customer/dealer participation. I had assumed there would be an issue since the vehicle was within the certified used warranty, but the claim paid with no pro...
Can't find an opcode that won't reject - 09/21/2017
... the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part is 23208491, group 02.694. The only opcode even close is the wiring harness, but that rejects. Ideas?...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/20/2017
... Everything here goes through our service manager, which is rough since he's both the service and parts manager. At least they've changed some authorizations to prior to submission instead of prior to work starting. It's helped a bit....
B claim on a previous Special policy repair - 09/15/2017
... fans, they have failed, do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 09/05/2017
... coverage adjustment program. The last sentence in the paragraph above was referenced in the return comments. The manager's decision was based on the above information, gear was not included in the special coverage repair, and the vehicle...
Forum - 09/05/2017
... for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this is the correct way to proceed, new at this job as a warranty adminstrator not service manager...
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Sublet - 07/08/2013
... time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for the repair. Is there any examples that anyone might know of that I could look at? Sorry to ask...
Re: Pyramid Repair? or three separate claims - 04/03/2013
... got over his head etc... You should submit your claim as one line. Select the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: reimbursement for special coverage - 04/16/2013
... is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance which is so frustrating....
Any new idea's - 04/19/2013
... , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss by the time your parts are billed out. How much do you pay your flat rate lube techs on each CPO Maint claim ? How do you structure your accounting ? Now I realize that...
Re: ADP Drive vs. Reynolds and Reynolds - 06/25/2013
I have used ADP only briefly and havent submitted any warranty claims on it..Reynolds and Reynolds guess i am partial to this program because its the only one i have used , its a very easy program to learn and submit warranty claims on..my only con to...
Engine cores - 03/15/2013
... on 03/08 - now for another question: How do you submit for a core charge for an engine? Parts manager says there is a $600.00 core for this engine that needs to be claimed. Thanks in advance!...
3 YR FREE BATTERY REPLACMENT - 02/27/2013
I have a ticket where they replaced a battery that was bought 8-4-10. It falls under the 3 year free replacement. Parts dept billed it out and said we can submit this. It's been 2 1/2 years. Not sure how to submit this. Shouldn't they get credit...
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Re: dealer installed accessories !! - 03/01/2013
... option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
Re: SHIPPING LABEL - 12/13/2012
... AND PRINT" THE SMALLER SHIPPPING PROVIDER POP UP WINDOW WILL APPEAR..SLECT THE LINK FOR SHOPPING PARTS UNDER 150 LBS A UPS SERVICE TERMS AND CONDITIONS SCREEN WILL APPEAR, SLECT THE "CONTINUE" LINK WITHIN THE SCREEN AND IT WILL TAKE YOU TO THE NORMAL...
Re: BATTERTY PRICING - 11/01/2012
Ask the right question and surprise you get the right answer, Mark that is exactly what's happening parts is gonna print me another battery price list, the one i have is fm oct 2011..thanks for the help!!!
Is anyone else using Arkona? - 10/04/2012
I'm just wondering...Since the newest update for Arkona, I've been having issues uploading parts warranty claims. I keep getting the same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so...
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Volvo Submission - 08/22/2012
... have reviewed the "training" video multiple time for help and find they completely skip over this part of the job! Next stop will be the help desk but we all know how that can go. Thanks!...
Re: Special Coverage #11135 - 08/24/2012
Thanks for this thread. My parts manager just asked me yesterday how he was supposed to get his money for this. I had no answer. I appreciate the info I gathered here.
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
I submitted a transport claim and accidentally entered the "difference" amount of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit?...
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I...
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
The technician will get a list of parts and prices, then either the service manager or myself will put together the actual cost analysis. Then I get to call PQC with the results.
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
My techs get all the info on the parts for cost comparison and i would add the labor time and total each one, then either the tech or the service manager would make the call to pqc..
Recall 12045 and Lock Cylinder Coding - 05/31/2012
Has anyone else been asked by their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service....
Re: Sheet metal repair - 06/18/2012
Your parts department is authorized to file a claim to repair (actual costs) if the damage is less than 50% of the cost of the replacement. They need to file a claim. Should not be a hassle at all, actually takes no longer than a shortage claim.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
how would you submit this claim!! - 08/01/2012
... LF hub,axle shaft,rotor, calipers and pads... I have only one line on the job card and excessive parts..Any suggestions on how to safely submit this claim will be greatly appreciated...THanks soo much !!!...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
I have a ticket where they replaced a battery that was bought 8-4-10. It falls under the 3 year free replacement. Parts dept billed it out and said we can submit this. It's been 2 1/2 years. Not sure how to submit this. Shouldn't they get credit...
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Re: dealer installed accessories !! - 03/01/2013
... option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
Re: SHIPPING LABEL - 12/13/2012
... AND PRINT" THE SMALLER SHIPPPING PROVIDER POP UP WINDOW WILL APPEAR..SLECT THE LINK FOR SHOPPING PARTS UNDER 150 LBS A UPS SERVICE TERMS AND CONDITIONS SCREEN WILL APPEAR, SLECT THE "CONTINUE" LINK WITHIN THE SCREEN AND IT WILL TAKE YOU TO THE NORMAL...
Re: BATTERTY PRICING - 11/01/2012
Ask the right question and surprise you get the right answer, Mark that is exactly what's happening parts is gonna print me another battery price list, the one i have is fm oct 2011..thanks for the help!!!
Is anyone else using Arkona? - 10/04/2012
I'm just wondering...Since the newest update for Arkona, I've been having issues uploading parts warranty claims. I keep getting the same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so...
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Volvo Submission - 08/22/2012
... have reviewed the "training" video multiple time for help and find they completely skip over this part of the job! Next stop will be the help desk but we all know how that can go. Thanks!...
Re: Special Coverage #11135 - 08/24/2012
Thanks for this thread. My parts manager just asked me yesterday how he was supposed to get his money for this. I had no answer. I appreciate the info I gathered here.
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
I submitted a transport claim and accidentally entered the "difference" amount of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit?...
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I...
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
The technician will get a list of parts and prices, then either the service manager or myself will put together the actual cost analysis. Then I get to call PQC with the results.
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
My techs get all the info on the parts for cost comparison and i would add the labor time and total each one, then either the tech or the service manager would make the call to pqc..
Recall 12045 and Lock Cylinder Coding - 05/31/2012
Has anyone else been asked by their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service....
Re: Sheet metal repair - 06/18/2012
Your parts department is authorized to file a claim to repair (actual costs) if the damage is less than 50% of the cost of the replacement. They need to file a claim. Should not be a hassle at all, actually takes no longer than a shortage claim.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
how would you submit this claim!! - 08/01/2012
... LF hub,axle shaft,rotor, calipers and pads... I have only one line on the job card and excessive parts..Any suggestions on how to safely submit this claim will be greatly appreciated...THanks soo much !!!...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: how would you submit this claim!! - 08/02/2012
... line claim and h route it but it rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
... only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should go well....
Re: What would you do? - 07/31/2012
... customer is paying for it), it should have been booked at warranty rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty...
Re: Z2399 On Chev Spark - 07/23/2012
... are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part of the work authorized by this claim payment. If there are any issues discovered during the inspection, please be sure to notify the OnStar advisor...
Re: 50/50 SPLIT - 10/26/2011
... vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already had the repair completed at...
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
If it's part of a repair (ign switch) the key would go on the repair line I would think, having trouble thinking of a reason for warranty to pay for a lookup, though.
Re: GM MESSASE G-0000093940 - 09/21/2011
It actually never went away. It was going to be discontinued and then that was put on hold; and yes, now announced that Lifetime parts guarantee is here to stay.
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Re: Hazmat components? - 01/06/2012
I found this in dealer messages. 07/13/2011 G_0000088519 Subject:Hazardous Material Returns - Status Change to Field Scrap Effective July 21, 2011 - Customer Care & Aftersales Bulletin CCA11-123 It also lists a website: For Detailed information on Hazardous...
Holiday Plans - 12/07/2011
... we are wondering if they will close. What about where you work? And how about those employee parties.... any good stories?...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Re: Cust Reimbursement - SC#10240 - 12/08/2011
When I have them come in with non GM shop or parts on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did...
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Transportation Damage Submissions - 02/06/2012
... own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this. We don't do many but they just faxed me an estimate for over $2000.00 ...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Re: GM Tire Program - 04/12/2012
... I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Special Policy 10054 - 05/23/2012
I haven't had that problem on this one..i read the bulletin too and didnt see mention of any other parts to replace expect for the fuel level sensor kit..I would have to agree with you..
Re: Late Transaction Summary Report? - 03/01/2012
For all of us who are "waiting" and focused on the overflow.... I worked on my warranty parts scrapping and got it all straightened out. Now for the filing......
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
... line claim and h route it but it rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
... only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should go well....
Re: What would you do? - 07/31/2012
... customer is paying for it), it should have been booked at warranty rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty...
Re: Z2399 On Chev Spark - 07/23/2012
... are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part of the work authorized by this claim payment. If there are any issues discovered during the inspection, please be sure to notify the OnStar advisor...
Re: 50/50 SPLIT - 10/26/2011
... vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already had the repair completed at...
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
If it's part of a repair (ign switch) the key would go on the repair line I would think, having trouble thinking of a reason for warranty to pay for a lookup, though.
Re: GM MESSASE G-0000093940 - 09/21/2011
It actually never went away. It was going to be discontinued and then that was put on hold; and yes, now announced that Lifetime parts guarantee is here to stay.
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Re: Hazmat components? - 01/06/2012
I found this in dealer messages. 07/13/2011 G_0000088519 Subject:Hazardous Material Returns - Status Change to Field Scrap Effective July 21, 2011 - Customer Care & Aftersales Bulletin CCA11-123 It also lists a website: For Detailed information on Hazardous...
Holiday Plans - 12/07/2011
... we are wondering if they will close. What about where you work? And how about those employee parties.... any good stories?...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Re: Cust Reimbursement - SC#10240 - 12/08/2011
When I have them come in with non GM shop or parts on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did...
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Transportation Damage Submissions - 02/06/2012
... own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this. We don't do many but they just faxed me an estimate for over $2000.00 ...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Re: GM Tire Program - 04/12/2012
... I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Special Policy 10054 - 05/23/2012
I haven't had that problem on this one..i read the bulletin too and didnt see mention of any other parts to replace expect for the fuel level sensor kit..I would have to agree with you..
Re: Late Transaction Summary Report? - 03/01/2012
For all of us who are "waiting" and focused on the overflow.... I worked on my warranty parts scrapping and got it all straightened out. Now for the filing......
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Customer reimbursement - 02/21/2012
... bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: GM Dealer Rent-A-Car - 04/06/2012
... "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we give them a RIDE to/from their destination instead...
Re: Please Help with LOP(s) - 03/16/2012
... Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this issue with the labor ops. Claimed they were working...
Re: REAR ENGINE MOUNT - 02/28/2012
ALL I SEE ARE FRONT ENGINE MOUNTS, THERE IS A MOUNT K6721 LEFT TRANSMISSION MOUNT, YOU MIGHT CHECK WITH PARTS DEPT AND SEE IF THEY CALL IT A REAR ENGINE MOUNT...HOPE THIS HELPS
Re: Need help coding - 03/26/2012
Thanks Mark! I appreciate your perspective on this one.... it makes sense to use the part that actually fixed the concern.
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... the ignition switch and cylinder listed in the viss which one to use, drives me nuts,and all the parts they want sent back them decided they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes...
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: What Would You Do - 11/14 - 12/10/2014
... with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting the additional modules. Each of the claims have since paid....
Re: closest to labor ops - 08/08/2014
... come up whether we should use the main shaft replacement labor op (14.0 hrs) without a main shaft part, or, the most relevant matching labor op in the part group to labor op guide (9.1 hrs) which is for a different synchroizer replacement. If I'm understanding...
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
one concern two failures - 10/28/2014
... front cover leaking and the water pump. Water pump on the engine front cover line will reject for part not compatible. But, it was found at initial look over. I'm thinking since one is engine mechanical and one is engine cooling I'm gonna add a line....
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
reynolds - 03/19/2015
... system is it totally paperless for warranty claims ---if so, how does it work for tech notes, olh, parts stamps, etc...thanks...
Damaged Core Labels - 02/16/2015
Looking for help in locating where I can find damaged core labels? I have tried on my own but haven't had luck finding them, and neither has my parts employee. Any help would be appreciated - thanks!
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
... this on one of those warranty conference calls and was informed that there was no problem with the parts that the techs were not installing them properly..techs informed me that they were installing them correctly what to do ??...
Admin. Time for Freight claims with WPC - 05/01/2015
I am trying to remember how to submit for Admin time on Freight claims when the WPC is asking for the part back. Any help would be great!! Thanks!!
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Transprotation Damage - 03/19/2014
... example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper impact bar partial refinish color/clear coat - 1440354". What were the technician's comments...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
there is no customer participation for gmpp claims.Submit the claim to GMPP and they will pay it minus the customers deductable...collect from the customer whatever amount his deductable is send it to the accounting dept they should post it to the job...
Re: What Would You Do - 02/14 - 07/07/2014
... engine replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines & significant documentation: second...
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Ignition Recall Key Codes - 06/24/2014
We have had a couple of units that our parts manager said we could not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time...
... bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: GM Dealer Rent-A-Car - 04/06/2012
... "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we give them a RIDE to/from their destination instead...
Re: Please Help with LOP(s) - 03/16/2012
... Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this issue with the labor ops. Claimed they were working...
Re: REAR ENGINE MOUNT - 02/28/2012
ALL I SEE ARE FRONT ENGINE MOUNTS, THERE IS A MOUNT K6721 LEFT TRANSMISSION MOUNT, YOU MIGHT CHECK WITH PARTS DEPT AND SEE IF THEY CALL IT A REAR ENGINE MOUNT...HOPE THIS HELPS
Re: Need help coding - 03/26/2012
Thanks Mark! I appreciate your perspective on this one.... it makes sense to use the part that actually fixed the concern.
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... the ignition switch and cylinder listed in the viss which one to use, drives me nuts,and all the parts they want sent back them decided they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes...
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: What Would You Do - 11/14 - 12/10/2014
... with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting the additional modules. Each of the claims have since paid....
Re: closest to labor ops - 08/08/2014
... come up whether we should use the main shaft replacement labor op (14.0 hrs) without a main shaft part, or, the most relevant matching labor op in the part group to labor op guide (9.1 hrs) which is for a different synchroizer replacement. If I'm understanding...
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
one concern two failures - 10/28/2014
... front cover leaking and the water pump. Water pump on the engine front cover line will reject for part not compatible. But, it was found at initial look over. I'm thinking since one is engine mechanical and one is engine cooling I'm gonna add a line....
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
reynolds - 03/19/2015
... system is it totally paperless for warranty claims ---if so, how does it work for tech notes, olh, parts stamps, etc...thanks...
Damaged Core Labels - 02/16/2015
Looking for help in locating where I can find damaged core labels? I have tried on my own but haven't had luck finding them, and neither has my parts employee. Any help would be appreciated - thanks!
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
... this on one of those warranty conference calls and was informed that there was no problem with the parts that the techs were not installing them properly..techs informed me that they were installing them correctly what to do ??...
Admin. Time for Freight claims with WPC - 05/01/2015
I am trying to remember how to submit for Admin time on Freight claims when the WPC is asking for the part back. Any help would be great!! Thanks!!
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Transprotation Damage - 03/19/2014
... example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper impact bar partial refinish color/clear coat - 1440354". What were the technician's comments...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
there is no customer participation for gmpp claims.Submit the claim to GMPP and they will pay it minus the customers deductable...collect from the customer whatever amount his deductable is send it to the accounting dept they should post it to the job...
Re: What Would You Do - 02/14 - 07/07/2014
... engine replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines & significant documentation: second...
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Ignition Recall Key Codes - 06/24/2014
We have had a couple of units that our parts manager said we could not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time...
Recall 13454 & 14113 - 04/23/2014
... over limit which we have DMA approval attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Re: April - Share Your Tip! - 05/01/2014
I think one of the biggest challenges I face is making sure the service manager, parts manager, controller, and GM are all on the same page! Keeping everyone in the loop is a bit difficult sometimes with so many things going on right now in the warra...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: Is anyone else using Arkona? - 02/12/2014
I have been using Arkona also. No problems uploading parts warranty claims here. Has it been fixed?
Re: 2014 certified service retail plan - 02/05/2014
... price match guarantee. Consumer tire rebate $100/$50 tire rebate on the purchase of 4 tires for participating manufacturers. **NEW! Batteries: Everyday Value $99.95 or less for Professional Red Batteries, $129.95 or less for Professional Silver Batteries,...
Re: What Would You Do - 03/14 - 03/11/2014
... 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the 1.0 total....
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
Re: One line or Two lines - 09/16/2013
... you may want to submit 1/2 or 0.6 for olh..if your service manager cannot auth for excessive parts and olh's this may help so you can H route this for Gm auth with comments... hope this helps you!! ...
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
What Would You Do - 10/15 - 10/02/2015
... for service agent. The transaction was routed with supporting comments. The transaction was returned with comments stating that the corrosion warranty for the vehicle remains in effect, and perhaps the corrosion operation should be submitted. The claim...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Freon cost on warranty claims - 12/17/2015
I at one time had this figured out but now i an confused..Freon on warranty claims what is the cost per pound ?? seems what the parts dept charges out and what is paid on the claim is not correct!! any help is appreciated !thanks
Re: Closest Available Labor Operation - 07/14/2015
... since the repair does directly involve the fog lamp's status. You do not always have to have a part to make a repair of a component or part. A good example is if a rear wiper arm gets loose but merely needs its fastener tightened, you would use the replace...
Re: Keys for Life Program - 06/11/2015
I had a Keys for Life claim on 5.18.15 that went through fine. ZREG no problem: 0602158 .3 base, .1 add, & 2 keys for parts. Vehicle was completely out of warranty.
Re: NEW GLOBAL - 07/17/2015
... chevy 2 year mtnce, buick, CBG warranty guidelines all of that? When I click on manuals, yes the parts manual, pdi manual and warranty manual come up but none of the guides for the maintenance programs or the warranty at a glance guide shows up. ...
What Would You Do - 07/15 - 06/30/2015
... with OLH to remove and reinstall the transmission to access the starter wiring. The claim was returned by the WSC agent on two occasions for a valid flush code since the transmission had been removed. The warranty administrator replied that no transmission...
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
CORE CHARGE - 02/12/2016
How do I claim the core on a transmission. Claim paid, Gm has core back, now my parts manager says I have to get him his money back for the core. Not used to this process, I come from Ford warranty where getting the core back is easy. Any help would ...
Re: Emissions Warranty - 03/03/2016
... coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with an E2 coverage it is covered 8/80 under federal...
Re: Android Auto update - 04/22/2016
... should be getting a mail notice that they are eligible to have the update performed and should return to the dealer. I do understand from our GM warranty rep that there is a small group of vehicles where they have had some issues (I can't remember...
Re: ENGINE OVERHAUL - 02/25/2016
... DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll probably end up with a "closest to" labor operation code on this...
... over limit which we have DMA approval attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Re: April - Share Your Tip! - 05/01/2014
I think one of the biggest challenges I face is making sure the service manager, parts manager, controller, and GM are all on the same page! Keeping everyone in the loop is a bit difficult sometimes with so many things going on right now in the warra...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: Is anyone else using Arkona? - 02/12/2014
I have been using Arkona also. No problems uploading parts warranty claims here. Has it been fixed?
Re: 2014 certified service retail plan - 02/05/2014
... price match guarantee. Consumer tire rebate $100/$50 tire rebate on the purchase of 4 tires for participating manufacturers. **NEW! Batteries: Everyday Value $99.95 or less for Professional Red Batteries, $129.95 or less for Professional Silver Batteries,...
Re: What Would You Do - 03/14 - 03/11/2014
... 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the 1.0 total....
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
Re: One line or Two lines - 09/16/2013
... you may want to submit 1/2 or 0.6 for olh..if your service manager cannot auth for excessive parts and olh's this may help so you can H route this for Gm auth with comments... hope this helps you!! ...
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
What Would You Do - 10/15 - 10/02/2015
... for service agent. The transaction was routed with supporting comments. The transaction was returned with comments stating that the corrosion warranty for the vehicle remains in effect, and perhaps the corrosion operation should be submitted. The claim...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Freon cost on warranty claims - 12/17/2015
I at one time had this figured out but now i an confused..Freon on warranty claims what is the cost per pound ?? seems what the parts dept charges out and what is paid on the claim is not correct!! any help is appreciated !thanks
Re: Closest Available Labor Operation - 07/14/2015
... since the repair does directly involve the fog lamp's status. You do not always have to have a part to make a repair of a component or part. A good example is if a rear wiper arm gets loose but merely needs its fastener tightened, you would use the replace...
Re: Keys for Life Program - 06/11/2015
I had a Keys for Life claim on 5.18.15 that went through fine. ZREG no problem: 0602158 .3 base, .1 add, & 2 keys for parts. Vehicle was completely out of warranty.
Re: NEW GLOBAL - 07/17/2015
... chevy 2 year mtnce, buick, CBG warranty guidelines all of that? When I click on manuals, yes the parts manual, pdi manual and warranty manual come up but none of the guides for the maintenance programs or the warranty at a glance guide shows up. ...
What Would You Do - 07/15 - 06/30/2015
... with OLH to remove and reinstall the transmission to access the starter wiring. The claim was returned by the WSC agent on two occasions for a valid flush code since the transmission had been removed. The warranty administrator replied that no transmission...
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
CORE CHARGE - 02/12/2016
How do I claim the core on a transmission. Claim paid, Gm has core back, now my parts manager says I have to get him his money back for the core. Not used to this process, I come from Ford warranty where getting the core back is easy. Any help would ...
Re: Emissions Warranty - 03/03/2016
... coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with an E2 coverage it is covered 8/80 under federal...
Re: Android Auto update - 04/22/2016
... should be getting a mail notice that they are eligible to have the update performed and should return to the dealer. I do understand from our GM warranty rep that there is a small group of vehicles where they have had some issues (I can't remember...
Re: ENGINE OVERHAUL - 02/25/2016
... DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll probably end up with a "closest to" labor operation code on this...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... of record instructing them to arrange for service. >> Noncompliance Recalls involve vehicles or parts that fail to comply with an applicable safety standard or regulation when delivered by GM to Service Agents. Notification letters are sent to all potentially...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
selecting the correct cause and damage codes - 08/30/2016
... it's sometimes hard to distinguish if the failed component should be coded as a Rotating Part? Or maybe it's just a Module/Component?? Just what does 'Resonance/From Foreign Part' mean anyway?? Perhaps some examples would be helpful. Just a suggest...
Forum - 10/18/2016
... WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH REPAIR SO THAT IF A...
Forum - 10/12/2016
The participation amount (50%) is recommended. There is no documented policy stating a calculator must be used, and/or attached to the job card for Customer Enthusiasm transactions.
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 11/02/2016
i have had some answers that were correct marked incorrect too ! i would hardly believe that $50 would be a correct answer for customer participation
Special Coverage Repairs - 08/09/2016
... that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to the customer. How are these situations addressed and transactions submitted at your dealership?Format: ...
Re: What Would You Do - 07/16 - 07/21/2016
... Time. GM's Leak analysis rules are vague to say the least and don't specify exactly which parts allow this time. ...
Re: What Would You Do - 08/16 - 07/29/2016
I believe I would have used the tires as the failed part and placed all time over the base in OLH with management approval. This would all be on one line as it was all related. I would reference the bulletins used to support the OLH.
Proposing a "Warranty 101" series - 08/15/2016
... for a variety of topics. For example, "Recalls 101" would not go into specifics about any one particular recall; it would serve as a generic "how to" handle your average recall, what service agents can expect, and common topics of discussion you may...
Forum - 09/07/2016
Yes. P&P 1.5 States in part under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will nee...
Safety Recall 09230 - 05/12/2010
... a condition in which the adhesive between the roof panel and the frame may separate. If there is a partial separation, the occupant may notice one or more symptoms, including a snapping noise, wind noise, poor roof panel fit, roof panel movement or a...
Safety Recall 10091A - 05/12/2010
... disconnect both battery cables. A bulletin update has been issued to address a revision to the parts information and service procedure sections. ...
Safety Recall 10023B - 06/07/2010
... Electric Power Steering Motor: The recall bulletin has been updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may have a condition in which a sudden...
Safety Recall 10088A - 07/02/2010
... Hummer H3T. Dealers are to apply an adhesive to the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
Safety Recall 10093A: - 07/02/2010
... Approximately 475 vehicles are involved in the recall. This is a calibration only procedure, no parts are required. ...
GMVIS - 06/07/2010
In early June GM removed the GMVIS link from the Sales, Service and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface...
A Little Automotive Humor - 06/07/2010
... doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really big money?"The surgeon smiled and answered, "Yea, but try...
Global Warranty Management - 06/07/2010
... contact information. The invoice does not separate payment by job card number, VIN or even by parts/labour/net. So, as a means of posting payment to the warranty receivable schedule, this isn't the stand alone solution.The most accurate means of posting...
Safety Recall 10023C - 08/10/2010
... - Replace Electric Power Steering Motor: This recall has been revised to address updates to the parts information and service procedure sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac G5 vehicles equipped with...
Customer Concern Verification Sheets - 04/13/2010
... service. Finally, it should be mandatory that these forms are filled out whenever a customer is returning for an unresolved concern.These forms were created based on input from GM Technical Assistance, Service Engineers, and select Service Agents. Their...
Global Warranty Management - Adjustments - 03/11/2010
... would like to take; either full debit or adjustment. Adjustment refers to both an add credit and a partial debit. In an adjustment situation only the following fields may be updated: base labour time, supplemental and other labour time, net item amounts...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... transaction.If a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if...
Safety Recall 06041D - 02/04/2010
... roof panel by reviewing GMVIS or GWM for warranty repairs with the installation of the specific part number associated with the new roof panel. ...
... of record instructing them to arrange for service. >> Noncompliance Recalls involve vehicles or parts that fail to comply with an applicable safety standard or regulation when delivered by GM to Service Agents. Notification letters are sent to all potentially...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
selecting the correct cause and damage codes - 08/30/2016
... it's sometimes hard to distinguish if the failed component should be coded as a Rotating Part? Or maybe it's just a Module/Component?? Just what does 'Resonance/From Foreign Part' mean anyway?? Perhaps some examples would be helpful. Just a suggest...
Forum - 10/18/2016
... WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH REPAIR SO THAT IF A...
Forum - 10/12/2016
The participation amount (50%) is recommended. There is no documented policy stating a calculator must be used, and/or attached to the job card for Customer Enthusiasm transactions.
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 11/02/2016
i have had some answers that were correct marked incorrect too ! i would hardly believe that $50 would be a correct answer for customer participation
Special Coverage Repairs - 08/09/2016
... that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to the customer. How are these situations addressed and transactions submitted at your dealership?Format: ...
Re: What Would You Do - 07/16 - 07/21/2016
... Time. GM's Leak analysis rules are vague to say the least and don't specify exactly which parts allow this time. ...
Re: What Would You Do - 08/16 - 07/29/2016
I believe I would have used the tires as the failed part and placed all time over the base in OLH with management approval. This would all be on one line as it was all related. I would reference the bulletins used to support the OLH.
Proposing a "Warranty 101" series - 08/15/2016
... for a variety of topics. For example, "Recalls 101" would not go into specifics about any one particular recall; it would serve as a generic "how to" handle your average recall, what service agents can expect, and common topics of discussion you may...
Forum - 09/07/2016
Yes. P&P 1.5 States in part under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will nee...
Safety Recall 09230 - 05/12/2010
... a condition in which the adhesive between the roof panel and the frame may separate. If there is a partial separation, the occupant may notice one or more symptoms, including a snapping noise, wind noise, poor roof panel fit, roof panel movement or a...
Safety Recall 10091A - 05/12/2010
... disconnect both battery cables. A bulletin update has been issued to address a revision to the parts information and service procedure sections. ...
Safety Recall 10023B - 06/07/2010
... Electric Power Steering Motor: The recall bulletin has been updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may have a condition in which a sudden...
Safety Recall 10088A - 07/02/2010
... Hummer H3T. Dealers are to apply an adhesive to the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
Safety Recall 10093A: - 07/02/2010
... Approximately 475 vehicles are involved in the recall. This is a calibration only procedure, no parts are required. ...
GMVIS - 06/07/2010
In early June GM removed the GMVIS link from the Sales, Service and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface...
A Little Automotive Humor - 06/07/2010
... doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really big money?"The surgeon smiled and answered, "Yea, but try...
Global Warranty Management - 06/07/2010
... contact information. The invoice does not separate payment by job card number, VIN or even by parts/labour/net. So, as a means of posting payment to the warranty receivable schedule, this isn't the stand alone solution.The most accurate means of posting...
Safety Recall 10023C - 08/10/2010
... - Replace Electric Power Steering Motor: This recall has been revised to address updates to the parts information and service procedure sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac G5 vehicles equipped with...
Customer Concern Verification Sheets - 04/13/2010
... service. Finally, it should be mandatory that these forms are filled out whenever a customer is returning for an unresolved concern.These forms were created based on input from GM Technical Assistance, Service Engineers, and select Service Agents. Their...
Global Warranty Management - Adjustments - 03/11/2010
... would like to take; either full debit or adjustment. Adjustment refers to both an add credit and a partial debit. In an adjustment situation only the following fields may be updated: base labour time, supplemental and other labour time, net item amounts...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... transaction.If a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if...
Safety Recall 06041D - 02/04/2010
... roof panel by reviewing GMVIS or GWM for warranty repairs with the installation of the specific part number associated with the new roof panel. ...
Safety Recall 10018 - 09/16/2010
... the stopper and the housing is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Labour Operations and Add-On - 10/13/2010
... those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore these add-ons listed in the bulletins...
Product Emission Recall 10136 - 10/13/2010
... involved in the coverage. In late September GM announced that there is a shortage of replacement parts, as a result GM has temporarily suspended the mailing of the remaining customer notification letters. ...
Sublet Warranty Repairs - 11/18/2010
... shop. GM Policies and Procedures state that sublet repairs "are not to exceed the service agent's parts and/or labour allowance". This sublet repair exceeded that allowance by $33.64.Self-authorization code "H" allows the dealer to override this reject...
Customer Satisfaction Recall 10256 - 01/19/2011
... 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to parts availability. The recall is in effect until January 31, 2013. ...
Noncompliance Recall 09298D - 12/24/2010
... GM has issued a bulletin revision for Canadian dealers only to address an update to the parts information section. Mass Comp is no longer an authorized Electronic Service Center; dealers in Canada are to contact York Electronics for all exchanges. The...
June 2011 Recall Update - 06/08/2011
... wheel drive equipped vehicles with a 1.8L MFI engine. The revision also includes an update to the parts information section that includes parts for 2008 model year vehicles. The recall addresses a concern with the PCM. Dealers are to inspect the production...
Dexos Website - 04/12/2011
... gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the site to be useful in both service and after sales situations. The website: www.gmdexos.com. ...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... on how these claims are submitted can seem daunting but is extremely important for every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter,...
The Service Advisor - 03/10/2011
... service advisors and customers to ensure the highest level of customer satisfaction. The service department experience should be as pleasant as it can be for the customer.Service management reviews the performance of service advisors in many ways. They...
Safety Recall 10426E - 02/23/2011
... to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19 in the service procedure. ...
Labour Time Guide Request for Review - 03/10/2011
... took them 6.5 hours to do it.Many factors play into why the repair took the time it did. Available parts staff to get the parts needed by the technician is one factor; accessibility to required tools is another. Some dealerships are better staffed and...
Safety Recall 09049A - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information sections within the bulletin have been revised to include the replacement of the burned out brake lamp bulb(s). The bulletin...
Special Coverage 09186B - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information section within the bulletin have been revised to include the replacement of burned out brake lamp bulb(s). The brake lamp...
Special Coverage 10335B - 04/12/2011
... has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body...
Store Upgrades - 04/13/2012
... have completed their upgrades or are currently under construction. The facilities image program is part of a larger GM initiative called Essential Brand Elements. EBE is a cooperative program that rewards dealers who voluntarily meet customer experience...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
March 2012 Recall Update - 03/08/2012
... in their Fayetteville, NC plant between March and May 2009, have experienced a higher number of returns related to the tread area. Goodyear has decided to replace qualifying tires. Goodyear issued a Product Service Bulletin (PSB) in late January, 2012,...
Dealership Empowerment and Correct Documentation - 01/19/2012
... a hotel stay and meals where a customer was out of town with a vehicle breakdown and was unable to return home when intended. It is also used when you offer your customer a gift card or any other type of apology gift for their more-than-normal inconvenience....
Reject of the Month - 02/07/2012
... covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide....
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
Documenting Customer Concerns Correctly - 02/07/2012
... No warning light comes on in the dash and seems to shift OK at higher speeds. Came to install part that was on order.Service engine soon light on at times when engine is warm. Diagnosed last week. Part was ordered by technician #32 and is here. Rear...
GMPP Common Rejects - 04/13/2012
... coverage of a bulletin specific labour operation through Cares Online.Reject Codes 842: Service Part Replacement-part & labour found on job card / 228 & 229: Repeat Repair labour code on job card is related to labour code: These reject codes...
GWM Enhancements - 03/08/2012
... pre-authorization screen. This information is not optional and must include detailed descriptions. Part numbers can be entered in a new section provided as well. This section is optional.In the Transaction History section in IVH you may see "Denied"...
... the stopper and the housing is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Labour Operations and Add-On - 10/13/2010
... those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore these add-ons listed in the bulletins...
Product Emission Recall 10136 - 10/13/2010
... involved in the coverage. In late September GM announced that there is a shortage of replacement parts, as a result GM has temporarily suspended the mailing of the remaining customer notification letters. ...
Sublet Warranty Repairs - 11/18/2010
... shop. GM Policies and Procedures state that sublet repairs "are not to exceed the service agent's parts and/or labour allowance". This sublet repair exceeded that allowance by $33.64.Self-authorization code "H" allows the dealer to override this reject...
Customer Satisfaction Recall 10256 - 01/19/2011
... 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to parts availability. The recall is in effect until January 31, 2013. ...
Noncompliance Recall 09298D - 12/24/2010
... GM has issued a bulletin revision for Canadian dealers only to address an update to the parts information section. Mass Comp is no longer an authorized Electronic Service Center; dealers in Canada are to contact York Electronics for all exchanges. The...
June 2011 Recall Update - 06/08/2011
... wheel drive equipped vehicles with a 1.8L MFI engine. The revision also includes an update to the parts information section that includes parts for 2008 model year vehicles. The recall addresses a concern with the PCM. Dealers are to inspect the production...
Dexos Website - 04/12/2011
... gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the site to be useful in both service and after sales situations. The website: www.gmdexos.com. ...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... on how these claims are submitted can seem daunting but is extremely important for every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter,...
The Service Advisor - 03/10/2011
... service advisors and customers to ensure the highest level of customer satisfaction. The service department experience should be as pleasant as it can be for the customer.Service management reviews the performance of service advisors in many ways. They...
Safety Recall 10426E - 02/23/2011
... to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19 in the service procedure. ...
Labour Time Guide Request for Review - 03/10/2011
... took them 6.5 hours to do it.Many factors play into why the repair took the time it did. Available parts staff to get the parts needed by the technician is one factor; accessibility to required tools is another. Some dealerships are better staffed and...
Safety Recall 09049A - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information sections within the bulletin have been revised to include the replacement of the burned out brake lamp bulb(s). The bulletin...
Special Coverage 09186B - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information section within the bulletin have been revised to include the replacement of burned out brake lamp bulb(s). The brake lamp...
Special Coverage 10335B - 04/12/2011
... has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body...
Store Upgrades - 04/13/2012
... have completed their upgrades or are currently under construction. The facilities image program is part of a larger GM initiative called Essential Brand Elements. EBE is a cooperative program that rewards dealers who voluntarily meet customer experience...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
March 2012 Recall Update - 03/08/2012
... in their Fayetteville, NC plant between March and May 2009, have experienced a higher number of returns related to the tread area. Goodyear has decided to replace qualifying tires. Goodyear issued a Product Service Bulletin (PSB) in late January, 2012,...
Dealership Empowerment and Correct Documentation - 01/19/2012
... a hotel stay and meals where a customer was out of town with a vehicle breakdown and was unable to return home when intended. It is also used when you offer your customer a gift card or any other type of apology gift for their more-than-normal inconvenience....
Reject of the Month - 02/07/2012
... covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide....
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
Documenting Customer Concerns Correctly - 02/07/2012
... No warning light comes on in the dash and seems to shift OK at higher speeds. Came to install part that was on order.Service engine soon light on at times when engine is warm. Diagnosed last week. Part was ordered by technician #32 and is here. Rear...
GMPP Common Rejects - 04/13/2012
... coverage of a bulletin specific labour operation through Cares Online.Reject Codes 842: Service Part Replacement-part & labour found on job card / 228 & 229: Repeat Repair labour code on job card is related to labour code: These reject codes...
GWM Enhancements - 03/08/2012
... pre-authorization screen. This information is not optional and must include detailed descriptions. Part numbers can be entered in a new section provided as well. This section is optional.In the Transaction History section in IVH you may see "Denied"...
Reject of the Month - 08/30/2012
... the transaction ultimately paid as requested. Investigate all error codes, do not simply eliminate parts or labour from a transaction without examining the claim for a cause/rationale. The solution may be as simple as a key punch entry (part number 1234567...
Battery Pricing - 07/02/2012
The battery warranty price sheet was updated in June. To access the sheet from GlobalConnect, select GM EPIC from the Parts Workbench. From the EPIC main menu select Inquiry from the Periodical/Reference Library. Battery Pricing is available in the Publication...
Repeat Repair Quick Tips - 07/02/2012
... operations that were also handled as an add-on repair. Identify and address any trends linked to a particular area of responsibility, such as job card write up, labour time applied to the transaction, selection of labour operation and the submission...
Certified Pre-Owned Operations Guide - 08/09/2012
... for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer defect and service management elects to make a policy adjustment for the customer, DMA authorization will be required prior...
Open Recalls - 05/02/2012
... It also doesn't account for outstanding recalls beyond the six month time frame. Basically, this particular dealer has a significant amount of untapped revenue in recalls. While alarming from a dealership standpoint, even more so is the number of recalls...
Reject of the Month - 05/02/2012
... parameters of the special policy, but the service manager made a policy decision for this particular customer. Because the VIN was outside of the special policy parameters, the warranty administrator submitted the ZREG transaction with the converter...
Concern, Cause and Correction - 05/02/2012
... described in 3 C's as simply "performed recall". Additionally, component replacement for this particular recall is dependent on the generator build date and the part number, with the documentation of the generator build date on the job card. While not...
No Open Recalls - 06/08/2011
... on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall exists.The recall may have been previously performed and the part involved has failed. Depending on the...
Certified Elite Program - 06/08/2011
... more quickly and with less effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons ...
Transportation Transactions Tidbits - 08/09/2011
... transportation damage and are filed as warranty transactions.Vehicles assembled with incorrect parts or options are not transportation transactions. Before installing the correct part or option, however, service management must contact their DMA for...
Top 3 Rejects of the Month - 09/19/2011
1.) 807: Warranty time limit exceeded - This reject is typically associated with parts warranty claims. If you believe that you have received this reject in error, confirm that the original install or sales date was submitted correctly on the claim. 2.)...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Electric Motors - 12/15/2011
... that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as it moves further into vehicle electrification. It is expected that GM will build approximately 20% of its...
New Labour Dependency Field Code - 12/15/2011
... AlignmentA0018 Front Bumper Fascia Refinish/Clear CoatB5700 Liftgate AdjustmentB5400 Rear Compartment Lid Adjustment A3278 Rear Bumper Fascia Refinish/Clear Coat B0020 Front Bumper Fascia Alignment All of these labour operations are used to...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Vehicle Modification and Warranty Repairs - 11/17/2011
... the state's Lemon Law repeat repair visits provision. A modification to the vehicle using non-GM parts or procedures is typically seen by customers as an improvement to their vehicle, but in fact can alter other systems leading to a necessary repair....
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Service Update 11241 - 09/19/2011
... vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects approximately 4,300 2010 Buick Lucerne vehicles built with a V6 engine. The...
October 2011 Recall Update - 10/14/2011
... vehicles equipped with a 2.4L gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the...
Power Steering Fluid Leaks - 10/14/2011
... steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the source of the leak, dye must be added to the system. Leaks may originate at...
New Product Line-up - 10/14/2011
... 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac will launch the XTS large luxury sedan and a compact sports sedan in 2012. The eAssist feature...
Special Coverage 10054D - 10/14/2011
... amounts are shown below. Additionally, the labour rate for this example is $100.Labour: $170.00Part: $87.81Total: $257.81The customer is responsible for half of the repair total. Since they happen to have a...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
... the transaction ultimately paid as requested. Investigate all error codes, do not simply eliminate parts or labour from a transaction without examining the claim for a cause/rationale. The solution may be as simple as a key punch entry (part number 1234567...
Battery Pricing - 07/02/2012
The battery warranty price sheet was updated in June. To access the sheet from GlobalConnect, select GM EPIC from the Parts Workbench. From the EPIC main menu select Inquiry from the Periodical/Reference Library. Battery Pricing is available in the Publication...
Repeat Repair Quick Tips - 07/02/2012
... operations that were also handled as an add-on repair. Identify and address any trends linked to a particular area of responsibility, such as job card write up, labour time applied to the transaction, selection of labour operation and the submission...
Certified Pre-Owned Operations Guide - 08/09/2012
... for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer defect and service management elects to make a policy adjustment for the customer, DMA authorization will be required prior...
Open Recalls - 05/02/2012
... It also doesn't account for outstanding recalls beyond the six month time frame. Basically, this particular dealer has a significant amount of untapped revenue in recalls. While alarming from a dealership standpoint, even more so is the number of recalls...
Reject of the Month - 05/02/2012
... parameters of the special policy, but the service manager made a policy decision for this particular customer. Because the VIN was outside of the special policy parameters, the warranty administrator submitted the ZREG transaction with the converter...
Concern, Cause and Correction - 05/02/2012
... described in 3 C's as simply "performed recall". Additionally, component replacement for this particular recall is dependent on the generator build date and the part number, with the documentation of the generator build date on the job card. While not...
No Open Recalls - 06/08/2011
... on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall exists.The recall may have been previously performed and the part involved has failed. Depending on the...
Certified Elite Program - 06/08/2011
... more quickly and with less effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons ...
Transportation Transactions Tidbits - 08/09/2011
... transportation damage and are filed as warranty transactions.Vehicles assembled with incorrect parts or options are not transportation transactions. Before installing the correct part or option, however, service management must contact their DMA for...
Top 3 Rejects of the Month - 09/19/2011
1.) 807: Warranty time limit exceeded - This reject is typically associated with parts warranty claims. If you believe that you have received this reject in error, confirm that the original install or sales date was submitted correctly on the claim. 2.)...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Electric Motors - 12/15/2011
... that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as it moves further into vehicle electrification. It is expected that GM will build approximately 20% of its...
New Labour Dependency Field Code - 12/15/2011
... AlignmentA0018 Front Bumper Fascia Refinish/Clear CoatB5700 Liftgate AdjustmentB5400 Rear Compartment Lid Adjustment A3278 Rear Bumper Fascia Refinish/Clear Coat B0020 Front Bumper Fascia Alignment All of these labour operations are used to...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Vehicle Modification and Warranty Repairs - 11/17/2011
... the state's Lemon Law repeat repair visits provision. A modification to the vehicle using non-GM parts or procedures is typically seen by customers as an improvement to their vehicle, but in fact can alter other systems leading to a necessary repair....
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Service Update 11241 - 09/19/2011
... vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects approximately 4,300 2010 Buick Lucerne vehicles built with a V6 engine. The...
October 2011 Recall Update - 10/14/2011
... vehicles equipped with a 2.4L gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the...
Power Steering Fluid Leaks - 10/14/2011
... steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the source of the leak, dye must be added to the system. Leaks may originate at...
New Product Line-up - 10/14/2011
... 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac will launch the XTS large luxury sedan and a compact sports sedan in 2012. The eAssist feature...
Special Coverage 10054D - 10/14/2011
... amounts are shown below. Additionally, the labour rate for this example is $100.Labour: $170.00Part: $87.81Total: $257.81The customer is responsible for half of the repair total. Since they happen to have a...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Summer Splash Accessory Promo - 07/30/2013
... new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO accessories on eligible vehicles.In order to be eligible for awards under the program, all...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
2014 Volt - 09/04/2013
... will be undergoing a reduction in price, starting at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue...
A Review of the Courtesy Transportation Program - 10/01/2013
... repair. Fuel reimbursement is allowed when the customer's vehicle will be in the service department overnight and is reimbursed at $10 per day, $50 per service visit. This reimbursement is intended for the person who uses their vehicle to transport...
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
The Dealer Empowerment Portal - 04/12/2013
... have limited access (policy calculator and reference materials), whereas the service manager and parts/service director have full portal access. The portal is accessed from the Service Workbench within the Reports and Tools tab. Use the new portal...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... verification procedure as outlined in this bulletin whenever diagnostics determine a hard part failure may have occurred on internal engine parts and BEFORE disassembly, repair or replacement of an engine assembly under warranty. This is for all GM service...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... refrigerant used in the repair is reimbursed by GM and is billed out on the job card in the parts field. The refrigerant is billed out by the gram. The GE-48800 became the required replacement for the previously essential ACR2000. The ACR2000 was...
Maintenance - 07/03/2013
... from the Service Workbench. There you will find a link to the P&P Manuals and Other Service/Parts Publications. Or, if you have a shortcut established for the P&P Manual and Other Service/Parts Publications on your Global dashboard, utilize...
Business Choice Maintenance Plan - 02/26/2013
... miles. This program is valid for vehicles purchased between January 3rd and September 30th, 2013. Participation in the maintenance plan is voluntary at the option of the dealer. Submission of a transaction for reimbursement constitutes the dealer's agreement...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for...
A Goodwill Tool - 02/26/2013
... here or on the customer letter, but the coverage is intended to include all components that are part of the specific system whether listed or not. The time/mileage parameters that can be offered are 12/15, 24/30, 36/45, 48/60, 60/75. So if you wanted...
GMPP Sublet Markup - 10/08/2012
The allowable sublet markup is dependent on whether the entire repair or only part of the repair is sublet. If the entire repair is sublet, the allowable markup is not to exceed 10% or $100, whichever is less. If only a portion of the repair is sublet,...
Warranty Repairs on Stock Vehicles - 12/18/2012
... been a more detailed write up, specifically the cause of failure, but it's hard to tell. Since parts are only required to be retained for 15 days after the transaction paid, it's not as though the part was available at the time of the audit for viewing...
Car Repair Costs by State - 08/30/2012
... by CarMD. Wyoming drivers paid on average an additional 19% more for labor and 15% more for parts. Drivers in Indiana paid the least for repairs at $283.95 per transaction. The number one most common repair across the country was to replace the oxyg...
September 2012 Recall Update - 08/30/2012
... affect approximately 9,400 vehicles. It is expected to be released in October, when sufficient parts are available. Emission Control Recall 12170 - Engine Control Module Programmed with Incorrect Calibration: Dealers have been instructed to reprogram...
Empowerment Levels and Change - 08/30/2012
... had amazing empowerment, the ability to empower 20 hours OLH, authorize overage transactions and part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular...
Hydraulic Brake Pipe Kits - 01/10/2014
... If the rear axle crossover pipe requires replacement, technicians are to refer to the appropriate parts catalog. Additional information is available in bulletin 13-05-22-001. ...
Authorization Codes - 01/10/2014
... didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part of the repair that should have been completely covered under warranty. Service...
DEF - 12/09/2013
... As a reminder: the 2014 Cruze diesel comes pre-filled with DEF so it cannot be claimed on this particular vehicle. ...
Certified Elite Criteria - 11/18/2013
... thresholds. The thresholds include new vehicle customer retention of 43% or higher, dealership parts loyalty of 85%, repeat repairs less than 3% and field action closure rate of 88%. The benefits associated with Certified Elite will be granted to those...
Tri-Fold Tonneau Cover - 11/18/2013
... cost effective repairs in these cases. Global Message G_0000178220 contains the service component parts list as well as a corresponding illustration. ...
Reflections for the Year and Years Past - 12/09/2013
... to help them identify customers who may have purchased a service contract other than GMPP. This is particularly important when offering a customer a Policy decision.MARCH: In March we published additional tools to prepare for the transition to the new...
Chevrolet Courtesy Transportation Program - 12/09/2013
... agreement The warranty reimbursement rate under the program goes from $38 a day to $42. Also part of the program is the ability to offer a same day rental and be reimbursed $21. The same day rental is for customer convenience and is not intended...
... new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO accessories on eligible vehicles.In order to be eligible for awards under the program, all...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
2014 Volt - 09/04/2013
... will be undergoing a reduction in price, starting at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue...
A Review of the Courtesy Transportation Program - 10/01/2013
... repair. Fuel reimbursement is allowed when the customer's vehicle will be in the service department overnight and is reimbursed at $10 per day, $50 per service visit. This reimbursement is intended for the person who uses their vehicle to transport...
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
The Dealer Empowerment Portal - 04/12/2013
... have limited access (policy calculator and reference materials), whereas the service manager and parts/service director have full portal access. The portal is accessed from the Service Workbench within the Reports and Tools tab. Use the new portal...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... verification procedure as outlined in this bulletin whenever diagnostics determine a hard part failure may have occurred on internal engine parts and BEFORE disassembly, repair or replacement of an engine assembly under warranty. This is for all GM service...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... refrigerant used in the repair is reimbursed by GM and is billed out on the job card in the parts field. The refrigerant is billed out by the gram. The GE-48800 became the required replacement for the previously essential ACR2000. The ACR2000 was...
Maintenance - 07/03/2013
... from the Service Workbench. There you will find a link to the P&P Manuals and Other Service/Parts Publications. Or, if you have a shortcut established for the P&P Manual and Other Service/Parts Publications on your Global dashboard, utilize...
Business Choice Maintenance Plan - 02/26/2013
... miles. This program is valid for vehicles purchased between January 3rd and September 30th, 2013. Participation in the maintenance plan is voluntary at the option of the dealer. Submission of a transaction for reimbursement constitutes the dealer's agreement...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for...
A Goodwill Tool - 02/26/2013
... here or on the customer letter, but the coverage is intended to include all components that are part of the specific system whether listed or not. The time/mileage parameters that can be offered are 12/15, 24/30, 36/45, 48/60, 60/75. So if you wanted...
GMPP Sublet Markup - 10/08/2012
The allowable sublet markup is dependent on whether the entire repair or only part of the repair is sublet. If the entire repair is sublet, the allowable markup is not to exceed 10% or $100, whichever is less. If only a portion of the repair is sublet,...
Warranty Repairs on Stock Vehicles - 12/18/2012
... been a more detailed write up, specifically the cause of failure, but it's hard to tell. Since parts are only required to be retained for 15 days after the transaction paid, it's not as though the part was available at the time of the audit for viewing...
Car Repair Costs by State - 08/30/2012
... by CarMD. Wyoming drivers paid on average an additional 19% more for labor and 15% more for parts. Drivers in Indiana paid the least for repairs at $283.95 per transaction. The number one most common repair across the country was to replace the oxyg...
September 2012 Recall Update - 08/30/2012
... affect approximately 9,400 vehicles. It is expected to be released in October, when sufficient parts are available. Emission Control Recall 12170 - Engine Control Module Programmed with Incorrect Calibration: Dealers have been instructed to reprogram...
Empowerment Levels and Change - 08/30/2012
... had amazing empowerment, the ability to empower 20 hours OLH, authorize overage transactions and part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular...
Hydraulic Brake Pipe Kits - 01/10/2014
... If the rear axle crossover pipe requires replacement, technicians are to refer to the appropriate parts catalog. Additional information is available in bulletin 13-05-22-001. ...
Authorization Codes - 01/10/2014
... didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part of the repair that should have been completely covered under warranty. Service...
DEF - 12/09/2013
... As a reminder: the 2014 Cruze diesel comes pre-filled with DEF so it cannot be claimed on this particular vehicle. ...
Certified Elite Criteria - 11/18/2013
... thresholds. The thresholds include new vehicle customer retention of 43% or higher, dealership parts loyalty of 85%, repeat repairs less than 3% and field action closure rate of 88%. The benefits associated with Certified Elite will be granted to those...
Tri-Fold Tonneau Cover - 11/18/2013
... cost effective repairs in these cases. Global Message G_0000178220 contains the service component parts list as well as a corresponding illustration. ...
Reflections for the Year and Years Past - 12/09/2013
... to help them identify customers who may have purchased a service contract other than GMPP. This is particularly important when offering a customer a Policy decision.MARCH: In March we published additional tools to prepare for the transition to the new...
Chevrolet Courtesy Transportation Program - 12/09/2013
... agreement The warranty reimbursement rate under the program goes from $38 a day to $42. Also part of the program is the ability to offer a same day rental and be reimbursed $21. The same day rental is for customer convenience and is not intended...
Share A Tip... Win $100 - 02/27/2014
... post a new thread requesting your feedback on a specific warranty topic. We look forward to your participation and tips of the trade! This Month's Topic:What is the best method to get flush codes from your technicians?Because we appreciate your...
Warranty Receivable Schedule - 04/03/2014
... claims that have overpaid, must be reviewed. It may be necessary to adjust a paid transaction for parts or labour differences or to debit an overpayment. Make it a habit to review all variances. ...
Warranty Self-Review - 04/03/2014
... time and explanation; time documentation supporting OLH and daily time records, etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing...
OnStar - 01/28/2014
... diagnostics, weather reports, and other apps via a high speed 4G LTE data connection provided by partner AT&T. Current safety and security features will still be available. The connected features will be first brought to the Chevrolet Corvette, Impala,...
Corvette ZR1 - 01/28/2014
... in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
March 2014 Recall Update - 02/27/2014
... sales. Customer notifications were issued in early February. The letter advises customers that parts are currently not available and that they will receive another notification when parts become available. Noncompliance Recall 13442A: Transmission...
Recall 14192A - 11/25/2014
... only submit claims with labour operation 9100680 for the reprogram. Any incorrect labour code or parts charges may result in a debit. ...
Older and Non-GM Rental Vehicles - 09/09/2014
... Recall or can a non-GM or older vehicle be given to a customer for a regular warranty repair. That particular Administrative Message does not specify if the waiver is just for recall customers. Rental vehicle demand is affecting available vehicles...
Accessory Tow Hooks - 09/09/2014
... the LPO tow hooks. Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
... For those vehicles that are not identified in IVH and that may have a water leak in the rear compartment, refer to Engineering Information PIE0277, prior to any part replacement. Recall 13426 applies to certain Chevrolet Impala models. ...
Updates, Recalls, & Special Coverage - 08/05/2014
... but the customer refuses to have the recall completed. When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be...
Engine Coolant - 08/05/2014
... many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantit...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Floor Plan Reimbursement - 07/01/2014
... The period of time begins with the date of the Stop Delivery message to the receipt of the recall parts and/or repair procedures. Reimbursement is not allowed beyond those dates. The recall bulletin will often state the maximum days allowed for...
Recalls and Supporting Documentation - 12/21/2016
... power than normal to propel the vehicle and acceleration is slower than expected. This particular recall applies to certain 2016-2017 Chevrolet Volt models equipped with an automatic transmission. The recall correction is a reprogram of the hybrid...
Job Card Check List - 05/22/2017
... List form and print out as many as you like. Below are examples of specific positions or department responsibilities: Service Advisors Must be sure the customer concern is not vague and includes detailed information. Must be sure to get the customer’s...
HV Battery - 07/25/2017
The Warranty Parts Center has indicated that there have been cases of unnecessary Hybrid/EV High Voltage Battery Pack replacements when a technician has diagnosed a no start condition, with one or more DTCs. Bulletin 17-NA-227 has been released in effort...
SAASR Page Two - Trend - 07/25/2017
... by calendar month/year: Expense, Excess Expense, CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays statistics as either the CPVS, PVS,...
Automated Driving - 04/17/2017
... and reliability, marketing and distribution, and strategy. GM’s high ranking was due in part to millions spent investing in companies such as Lyft, and in purchasing Cruise Automation....
Warranty Trend Analysis - 04/17/2017
... Mail Out Reviews. The three trends are OLH, add on repair, and supporting documentation with a parts warranty transaction. Maybe your store has received a mail out review; if so, please post your thoughts on the Forum. Maybe you haven’t and...
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
... post a new thread requesting your feedback on a specific warranty topic. We look forward to your participation and tips of the trade! This Month's Topic:What is the best method to get flush codes from your technicians?Because we appreciate your...
Warranty Receivable Schedule - 04/03/2014
... claims that have overpaid, must be reviewed. It may be necessary to adjust a paid transaction for parts or labour differences or to debit an overpayment. Make it a habit to review all variances. ...
Warranty Self-Review - 04/03/2014
... time and explanation; time documentation supporting OLH and daily time records, etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing...
OnStar - 01/28/2014
... diagnostics, weather reports, and other apps via a high speed 4G LTE data connection provided by partner AT&T. Current safety and security features will still be available. The connected features will be first brought to the Chevrolet Corvette, Impala,...
Corvette ZR1 - 01/28/2014
... in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
March 2014 Recall Update - 02/27/2014
... sales. Customer notifications were issued in early February. The letter advises customers that parts are currently not available and that they will receive another notification when parts become available. Noncompliance Recall 13442A: Transmission...
Recall 14192A - 11/25/2014
... only submit claims with labour operation 9100680 for the reprogram. Any incorrect labour code or parts charges may result in a debit. ...
Older and Non-GM Rental Vehicles - 09/09/2014
... Recall or can a non-GM or older vehicle be given to a customer for a regular warranty repair. That particular Administrative Message does not specify if the waiver is just for recall customers. Rental vehicle demand is affecting available vehicles...
Accessory Tow Hooks - 09/09/2014
... the LPO tow hooks. Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
... For those vehicles that are not identified in IVH and that may have a water leak in the rear compartment, refer to Engineering Information PIE0277, prior to any part replacement. Recall 13426 applies to certain Chevrolet Impala models. ...
Updates, Recalls, & Special Coverage - 08/05/2014
... but the customer refuses to have the recall completed. When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be...
Engine Coolant - 08/05/2014
... many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantit...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Floor Plan Reimbursement - 07/01/2014
... The period of time begins with the date of the Stop Delivery message to the receipt of the recall parts and/or repair procedures. Reimbursement is not allowed beyond those dates. The recall bulletin will often state the maximum days allowed for...
Recalls and Supporting Documentation - 12/21/2016
... power than normal to propel the vehicle and acceleration is slower than expected. This particular recall applies to certain 2016-2017 Chevrolet Volt models equipped with an automatic transmission. The recall correction is a reprogram of the hybrid...
Job Card Check List - 05/22/2017
... List form and print out as many as you like. Below are examples of specific positions or department responsibilities: Service Advisors Must be sure the customer concern is not vague and includes detailed information. Must be sure to get the customer’s...
HV Battery - 07/25/2017
The Warranty Parts Center has indicated that there have been cases of unnecessary Hybrid/EV High Voltage Battery Pack replacements when a technician has diagnosed a no start condition, with one or more DTCs. Bulletin 17-NA-227 has been released in effort...
SAASR Page Two - Trend - 07/25/2017
... by calendar month/year: Expense, Excess Expense, CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays statistics as either the CPVS, PVS,...
Automated Driving - 04/17/2017
... and reliability, marketing and distribution, and strategy. GM’s high ranking was due in part to millions spent investing in companies such as Lyft, and in purchasing Cruise Automation....
Warranty Trend Analysis - 04/17/2017
... Mail Out Reviews. The three trends are OLH, add on repair, and supporting documentation with a parts warranty transaction. Maybe your store has received a mail out review; if so, please post your thoughts on the Forum. Maybe you haven’t and...
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
Second Gen dexos1 - 07/28/2016
... of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016, dealers will notice an increase of approximately 4% a gallon for full synthetic ACDelco dexos1 5W30....
Electronic Exchange Components - 07/28/2016
... a warranty transaction, the claim will reject with error code 25 or 50. To correct the error the part must be removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The...
Test Drive Offer - 07/28/2016
... net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships for one LOF for the VIN displayed on the card. ...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
Automatic Transmission Fluid - 09/27/2016
... a Mobil 1 branded product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Average Dealership Profits - 04/28/2016
The average dealership posted net profit from service and parts of approximately $364,000 in 2015. That equates to an increase of almost nine times the average net profit from the new vehicle department and five times that of the used vehicle departm...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
July 2016 Recall Update - 06/27/2016
... kit must be installed. This is a temporary repair and will require an additional repair when parts for the final remedy become available. This procedure is available for used vehicles and customer vehicles, and is not to be used on new, unused, and unsold...
System Upgrades - 05/24/2016
... has been updated to include the following: Open, Closed, Expired, Incomplete - Limited or No Parts, and Incomplete - Remedy not yet available. Additionally, by clicking on the Status link, regardless of the current status (Open, Closed, Expired, etc),...
Paint - 05/23/2016
... moldings, trim pieces, etc, which are considered necessary to ensure a quality repair of the particular area involved. Individual labor operations from this section may include Add Conditions for optional equipment when necessary. The Material Allowance...
Batteries - 02/02/2016
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
Volt Powertrain - 03/01/2016
... to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access to this hybrid technology could be an asset to smaller manufacturers that are behind in electric...
Factory Pre-Owned Collection - 03/01/2016
... used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response to feedback from dealers ...
Reject of the Month - 02/02/2016
... lock actuator, the door locks operated as designed. The service manager indicated that multiple parts were required for the repair and signed the job card stating that the door lock issues were preventing the sale of the vehicle from inventory.The assigned...
Policy and Electronic Exchange Components - 12/01/2015
... exchange basis. It is not possible to change transactions from customer pay to policy after the part order has been submitted. Bulletin 08-08-44-029 ...
Special Instructions: Recall 15240 - 02/02/2016
... reorient or replace both lift gate struts. The vehicles are designed to feature a controlled, slow return of the lift gate to the closed position if a situation arises where the gas struts are no longer capable of supporting the weight of the lift gate....
Dealership Empowerment - 01/11/2016
... hotel stay and meals, where a customer was out of town with a vehicle breakdown and was unable to return home when intended. It can also be used to reimburse your dealership when you decide to send your customer flowers or reimburse your customer for...
Air Conditioning Odor - 10/02/2015
... core resulting in microbial growth that releases an unpleasant musty odor into the passenger compartment. Dealers are advised to apply a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are...
Reject of the Month - 10/02/2015
... claim was handled appropriately-header information was correct, 3 C's were detailed, the correct part was indicated as the failed component, and the labor operation reflected the technician's documentation as well as the failed part. After discussion...
Aging Vehicles - 09/03/2015
... 12 years and older will continue to grow and will increase by 15% by 2020. This increase is due in part to improved quality and consumers are holding on to their vehicles longer. ...
Exchange Program for Electronic Products - 12/01/2015
... that require the Service Agent to contact TAC for authorization prior to the exchange. If the part number is restricted, the ESC will not accept any warranty exchange order from Service Agents without a TAC case number. ...
Leak or Seep - 06/02/2015
... Article 1.1.1: Seal and gasket failures within 6 months of installation are not covered by the parts warranty. Failures after 6 months and up to 12 months are covered by the parts warranty. ...
Delivery Receipts - 06/02/2015
... inspection and specified time constraints. In the past, all delivery receipts were a two-part paper form that allowed for a carrier copy and a dealership copy. Many carriers have now adopted the e-Pod delivery process that replaces the paper delivery...
Takata Air Bags - 06/30/2015
... It could take years for all of the involved vehicles to be repaired, due to a severe shortage of parts and the sheer quantity of vehicles involved. Takata's airbag trouble has been linked to the company's choice of propellant, a type of ammonium nitrate...
... of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016, dealers will notice an increase of approximately 4% a gallon for full synthetic ACDelco dexos1 5W30....
Electronic Exchange Components - 07/28/2016
... a warranty transaction, the claim will reject with error code 25 or 50. To correct the error the part must be removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The...
Test Drive Offer - 07/28/2016
... net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships for one LOF for the VIN displayed on the card. ...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
Automatic Transmission Fluid - 09/27/2016
... a Mobil 1 branded product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Average Dealership Profits - 04/28/2016
The average dealership posted net profit from service and parts of approximately $364,000 in 2015. That equates to an increase of almost nine times the average net profit from the new vehicle department and five times that of the used vehicle departm...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
July 2016 Recall Update - 06/27/2016
... kit must be installed. This is a temporary repair and will require an additional repair when parts for the final remedy become available. This procedure is available for used vehicles and customer vehicles, and is not to be used on new, unused, and unsold...
System Upgrades - 05/24/2016
... has been updated to include the following: Open, Closed, Expired, Incomplete - Limited or No Parts, and Incomplete - Remedy not yet available. Additionally, by clicking on the Status link, regardless of the current status (Open, Closed, Expired, etc),...
Paint - 05/23/2016
... moldings, trim pieces, etc, which are considered necessary to ensure a quality repair of the particular area involved. Individual labor operations from this section may include Add Conditions for optional equipment when necessary. The Material Allowance...
Batteries - 02/02/2016
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
Volt Powertrain - 03/01/2016
... to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access to this hybrid technology could be an asset to smaller manufacturers that are behind in electric...
Factory Pre-Owned Collection - 03/01/2016
... used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response to feedback from dealers ...
Reject of the Month - 02/02/2016
... lock actuator, the door locks operated as designed. The service manager indicated that multiple parts were required for the repair and signed the job card stating that the door lock issues were preventing the sale of the vehicle from inventory.The assigned...
Policy and Electronic Exchange Components - 12/01/2015
... exchange basis. It is not possible to change transactions from customer pay to policy after the part order has been submitted. Bulletin 08-08-44-029 ...
Special Instructions: Recall 15240 - 02/02/2016
... reorient or replace both lift gate struts. The vehicles are designed to feature a controlled, slow return of the lift gate to the closed position if a situation arises where the gas struts are no longer capable of supporting the weight of the lift gate....
Dealership Empowerment - 01/11/2016
... hotel stay and meals, where a customer was out of town with a vehicle breakdown and was unable to return home when intended. It can also be used to reimburse your dealership when you decide to send your customer flowers or reimburse your customer for...
Air Conditioning Odor - 10/02/2015
... core resulting in microbial growth that releases an unpleasant musty odor into the passenger compartment. Dealers are advised to apply a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are...
Reject of the Month - 10/02/2015
... claim was handled appropriately-header information was correct, 3 C's were detailed, the correct part was indicated as the failed component, and the labor operation reflected the technician's documentation as well as the failed part. After discussion...
Aging Vehicles - 09/03/2015
... 12 years and older will continue to grow and will increase by 15% by 2020. This increase is due in part to improved quality and consumers are holding on to their vehicles longer. ...
Exchange Program for Electronic Products - 12/01/2015
... that require the Service Agent to contact TAC for authorization prior to the exchange. If the part number is restricted, the ESC will not accept any warranty exchange order from Service Agents without a TAC case number. ...
Leak or Seep - 06/02/2015
... Article 1.1.1: Seal and gasket failures within 6 months of installation are not covered by the parts warranty. Failures after 6 months and up to 12 months are covered by the parts warranty. ...
Delivery Receipts - 06/02/2015
... inspection and specified time constraints. In the past, all delivery receipts were a two-part paper form that allowed for a carrier copy and a dealership copy. Many carriers have now adopted the e-Pod delivery process that replaces the paper delivery...
Takata Air Bags - 06/30/2015
... It could take years for all of the involved vehicles to be repaired, due to a severe shortage of parts and the sheer quantity of vehicles involved. Takata's airbag trouble has been linked to the company's choice of propellant, a type of ammonium nitrate...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
Labor Operations: Closest To - 06/30/2015
... get service management pre-approval. For help in finding a closest labor operation, use our Part Group to Labor Operation Guide under the Resources tab in our Warranty Community website. You simply need to get the Catalog Group number in EPIC or...
Transportation Damage & Body Panels - 02/23/2015
... of the entire panel, depending on how badly it is damaged. If a panel is repaired, use the partial or full refinish color/clear labour operation that applies for the painting of the panel and submit the repair time in OLH. Paint labour operations are...
Airbags - 12/19/2014
Takata Corp has refused to comply with a US demand to widen its airbag recall. NHTSA must now decide to take the parts supplier to court or try to convince automakers to perform the repair. NHTSA believes the automaker has the responsibility to declare...
Transportation Claim Fast Facts - 01/21/2015
... is to be performed within 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
September 2018 Recall Update - 08/20/2018
... are instructed to replace the front side door window switch. Approximately 237,000 vehicles are part of the recall population. Noncompliance Recall 18159-03: Fuel Leak During F/CMVSS Testing: The recall bulletin has been revised to include an update...
Reject of the Month - Error code 124 - 08/21/2018
... authorization for the request. On a more detailed level, the OLH requests were, for the most part, for repairs performed within Repair Group 40 – Engine Propulsion or Repair Group 84 – Automatic Transmission. For a deeper dive into...
October 2018 Recall Update - 09/25/2018
... Bolt EV vehicles. Customer Satisfaction Recall 18027-01: Power Steering Loss of Assist: The Parts section of the recall bulletin has been revised to include a tie rod steering boot clamp to the chart. Certain 2015 Chevrolet Colorado and GMC Canyon...
November 2018 Recall Update - 10/24/2018
... 18276: Reworked Power Steering Potential Missing Weld: Very few involved vehicles will require parts replacement as a result of the bulletin. Certain 2017 Chevrolet Camaro and 2018 Cadillac CTS vehicles may have a condition in which the power steering...
More on Variable Diagnostic Time - 11/29/2018
... payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports the actual time they have clocked. We have seen numerous times...
Exchange Components & PET - 12/19/2018
... and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component as out-of-warranty/policy to avoid being charged for the component. ...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse,...
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select...
Warranty Administration Resource Center - 04/23/2018
... has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages. All of the tools you were accustomed to in the Dealership Policies, Procedures and Manuals page are now available within the...
Straight Time - 05/22/2018
When labor time is not published for a particular vehicle/repair, Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST...
2019 Sierra - 04/23/2018
... and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance,...
High Voltage Battery - 06/25/2018
... be notified at the time of order if the repair is covered under warranty or policy, where GM is participating in all or some of the expense. If notification is not provided at time of order, the dealer will be charged for the component....
Air Conditioning Repair Documentation - 07/23/2018
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Grocery Delivery Pilot - 07/23/2018
... start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and Nuro’s app. Kroger states that...
Enclave Action Center - 10/23/2017
... that warranty claims are properly submitted and processed as GM will be reviewing all claims and parts replaced in order to quickly identify and address emerging issues. ...
OE Batteries - 10/23/2017
... in early October. The bulletin contains a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to...
Courtesy Transportation - 08/22/2017
Part warranty transactions, dealer installed and over the counter, do not allow for submission of any form of courtesy transportation. In late June, GWM was updated to remove the rental, shuttle, and public transportation net item expense ...
Diagnostic Time - 09/27/2017
Diagnostic time is published time found in the LTG for a particular repair. When variable times are published (0.0-0.3 hr) or the allowance states that “up to” published time may be claimed, the amount claimed must be based on the actual time...
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
Labor Operations: Closest To - 06/30/2015
... get service management pre-approval. For help in finding a closest labor operation, use our Part Group to Labor Operation Guide under the Resources tab in our Warranty Community website. You simply need to get the Catalog Group number in EPIC or...
Transportation Damage & Body Panels - 02/23/2015
... of the entire panel, depending on how badly it is damaged. If a panel is repaired, use the partial or full refinish color/clear labour operation that applies for the painting of the panel and submit the repair time in OLH. Paint labour operations are...
Airbags - 12/19/2014
Takata Corp has refused to comply with a US demand to widen its airbag recall. NHTSA must now decide to take the parts supplier to court or try to convince automakers to perform the repair. NHTSA believes the automaker has the responsibility to declare...
Transportation Claim Fast Facts - 01/21/2015
... is to be performed within 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
September 2018 Recall Update - 08/20/2018
... are instructed to replace the front side door window switch. Approximately 237,000 vehicles are part of the recall population. Noncompliance Recall 18159-03: Fuel Leak During F/CMVSS Testing: The recall bulletin has been revised to include an update...
Reject of the Month - Error code 124 - 08/21/2018
... authorization for the request. On a more detailed level, the OLH requests were, for the most part, for repairs performed within Repair Group 40 – Engine Propulsion or Repair Group 84 – Automatic Transmission. For a deeper dive into...
October 2018 Recall Update - 09/25/2018
... Bolt EV vehicles. Customer Satisfaction Recall 18027-01: Power Steering Loss of Assist: The Parts section of the recall bulletin has been revised to include a tie rod steering boot clamp to the chart. Certain 2015 Chevrolet Colorado and GMC Canyon...
November 2018 Recall Update - 10/24/2018
... 18276: Reworked Power Steering Potential Missing Weld: Very few involved vehicles will require parts replacement as a result of the bulletin. Certain 2017 Chevrolet Camaro and 2018 Cadillac CTS vehicles may have a condition in which the power steering...
More on Variable Diagnostic Time - 11/29/2018
... payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports the actual time they have clocked. We have seen numerous times...
Exchange Components & PET - 12/19/2018
... and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component as out-of-warranty/policy to avoid being charged for the component. ...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse,...
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select...
Warranty Administration Resource Center - 04/23/2018
... has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages. All of the tools you were accustomed to in the Dealership Policies, Procedures and Manuals page are now available within the...
Straight Time - 05/22/2018
When labor time is not published for a particular vehicle/repair, Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST...
2019 Sierra - 04/23/2018
... and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance,...
High Voltage Battery - 06/25/2018
... be notified at the time of order if the repair is covered under warranty or policy, where GM is participating in all or some of the expense. If notification is not provided at time of order, the dealer will be charged for the component....
Air Conditioning Repair Documentation - 07/23/2018
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Grocery Delivery Pilot - 07/23/2018
... start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and Nuro’s app. Kroger states that...
Enclave Action Center - 10/23/2017
... that warranty claims are properly submitted and processed as GM will be reviewing all claims and parts replaced in order to quickly identify and address emerging issues. ...
OE Batteries - 10/23/2017
... in early October. The bulletin contains a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to...
Courtesy Transportation - 08/22/2017
Part warranty transactions, dealer installed and over the counter, do not allow for submission of any form of courtesy transportation. In late June, GWM was updated to remove the rental, shuttle, and public transportation net item expense ...
Diagnostic Time - 09/27/2017
Diagnostic time is published time found in the LTG for a particular repair. When variable times are published (0.0-0.3 hr) or the allowance states that “up to” published time may be claimed, the amount claimed must be based on the actual time...
More on Attachments - 03/26/2018
... The Warranty Support Center has reported that the most frequent reason why a transaction is returned to a dealership is because of missing attachments. Not attaching required documentation not only causes a delay in claim payment, it also increases the...
Avoiding Add On Repair Flags - 03/26/2018
... the job card associated with the Multi-Point inspection or the job card created when the customer returned. Don’t be fooled into thinking that since the DMS doesn’t flag the line as an add-on repair it doesn’t need your service manager’s...
Recall Completion - 02/20/2018
... to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery. The process should include checking inventory...
Reference Number - 12/21/2017
... that the vehicle manufacture date must be checked to determine what repairs are required for the particular vehicle based on the build date. Furthermore, a Reference Number, as indicated in the Required Field Actions section of IVH, also correlates to...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open ...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Warranty Blocks - 09/24/2019
... coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
Reject of the Month - October 2019 - 09/24/2019
... this is a known product issue with 2016 model year Chevrolet trucks. The transaction was returned with comments stating that the labor operation number is restricted as there is a bulletin that addresses the condition and provides a repair procedure....
PQC Restriction Temporarily Suspended - 01/03/2020
... November 1, 2019 until further notice. Dealers are still required to contact the PQC for an active part restriction or exchange program. Dealers that were previously PQC restricted must contact the PQC prior to an assembly replacement on job cards that...
Key Codes - 10/23/2019
Use of the KeyCode Access site is restricted with access granted by the dealership Partner Security Coordinator. All users are required to input a unique security ID when logging into the keycode look up application. For questions regarding access, the...
Courtesy Transportation: - 12/02/2019
... from the vehicle, the dealer must execute and sign a new Vehicle-Use Agreement. The current parts shortage does not excuse the dealer from existing policies. ...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo...
Key Codes - 12/02/2019
... Dealership personnel should never share their unique security ID that was provided by the Partner Security Coordinator at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information....
Reject of the Month - Error code 229 - 01/29/2020
... is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn...
Emissions Failures - 01/28/2020
... the “E” labor operation numbers; the MIL or SES light must have been on and the causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the...
Digital Vehicle Platform - 02/27/2020
... into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers to how all of a vehicle’s electronics are int...
April 2020 Recall Update - 03/27/2020
... Recall N192273510-02 Loose Alternator Cable: The recall has been revised to update the parts, warranty, and service procedure sections of the bulletin. The update includes replacement of the starter solenoid cable for vehicles that fail the initial inspection....
PET Deviation - 02/27/2020
If the dealer elects to deviate from the participation range calculated by the Policy Evaluation Tool a request must be sent to the DMA using the Dealer Aftersales Empowerment portal. A copy of the PET result and the approved portal request must be attached...
Policy Evaluation Tool Requirements - 04/22/2019
... submitted for reimbursement. If the policy repair is over $2500.00 total (including the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Takata Air Bag - 05/29/2019
... vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier Takata. Some of the affected air bags could deploy explosively, injuring or even killing occupants. It is estimated that at the end of March,...
GM Invests in Assembly Plant - 04/22/2019
... Bolt, autonomous vehicles for GM’s Cruise unit, and the Chevy Sonic. The announcement was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Cadillac Super Cruise - 04/22/2019
... wheel column. The camera monitors the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
May 2019 Recall Update - 04/22/2019
... updated to add the warranty information for the Working Capital Assistance Program (WCAP). The parts list has also been revised to include all required steering wheel airbag part numbers. The recall affects certain 2010-11 Chevrolet Malibu vehicles. Customer...
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
... The Warranty Support Center has reported that the most frequent reason why a transaction is returned to a dealership is because of missing attachments. Not attaching required documentation not only causes a delay in claim payment, it also increases the...
Avoiding Add On Repair Flags - 03/26/2018
... the job card associated with the Multi-Point inspection or the job card created when the customer returned. Don’t be fooled into thinking that since the DMS doesn’t flag the line as an add-on repair it doesn’t need your service manager’s...
Recall Completion - 02/20/2018
... to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery. The process should include checking inventory...
Reference Number - 12/21/2017
... that the vehicle manufacture date must be checked to determine what repairs are required for the particular vehicle based on the build date. Furthermore, a Reference Number, as indicated in the Required Field Actions section of IVH, also correlates to...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open ...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Warranty Blocks - 09/24/2019
... coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
Reject of the Month - October 2019 - 09/24/2019
... this is a known product issue with 2016 model year Chevrolet trucks. The transaction was returned with comments stating that the labor operation number is restricted as there is a bulletin that addresses the condition and provides a repair procedure....
PQC Restriction Temporarily Suspended - 01/03/2020
... November 1, 2019 until further notice. Dealers are still required to contact the PQC for an active part restriction or exchange program. Dealers that were previously PQC restricted must contact the PQC prior to an assembly replacement on job cards that...
Key Codes - 10/23/2019
Use of the KeyCode Access site is restricted with access granted by the dealership Partner Security Coordinator. All users are required to input a unique security ID when logging into the keycode look up application. For questions regarding access, the...
Courtesy Transportation: - 12/02/2019
... from the vehicle, the dealer must execute and sign a new Vehicle-Use Agreement. The current parts shortage does not excuse the dealer from existing policies. ...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo...
Key Codes - 12/02/2019
... Dealership personnel should never share their unique security ID that was provided by the Partner Security Coordinator at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information....
Reject of the Month - Error code 229 - 01/29/2020
... is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn...
Emissions Failures - 01/28/2020
... the “E” labor operation numbers; the MIL or SES light must have been on and the causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the...
Digital Vehicle Platform - 02/27/2020
... into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers to how all of a vehicle’s electronics are int...
April 2020 Recall Update - 03/27/2020
... Recall N192273510-02 Loose Alternator Cable: The recall has been revised to update the parts, warranty, and service procedure sections of the bulletin. The update includes replacement of the starter solenoid cable for vehicles that fail the initial inspection....
PET Deviation - 02/27/2020
If the dealer elects to deviate from the participation range calculated by the Policy Evaluation Tool a request must be sent to the DMA using the Dealer Aftersales Empowerment portal. A copy of the PET result and the approved portal request must be attached...
Policy Evaluation Tool Requirements - 04/22/2019
... submitted for reimbursement. If the policy repair is over $2500.00 total (including the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Takata Air Bag - 05/29/2019
... vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier Takata. Some of the affected air bags could deploy explosively, injuring or even killing occupants. It is estimated that at the end of March,...
GM Invests in Assembly Plant - 04/22/2019
... Bolt, autonomous vehicles for GM’s Cruise unit, and the Chevy Sonic. The announcement was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Cadillac Super Cruise - 04/22/2019
... wheel column. The camera monitors the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
May 2019 Recall Update - 04/22/2019
... updated to add the warranty information for the Working Capital Assistance Program (WCAP). The parts list has also been revised to include all required steering wheel airbag part numbers. The recall affects certain 2010-11 Chevrolet Malibu vehicles. Customer...
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
Courtesy Transportation Reminders - 02/21/2019
... will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don’t stay in the program very long. But, rental...
California Emissions - 03/27/2019
... by model year and state. The vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration...
Chevrolet Advertising - 01/21/2019
... 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad is called “A Little Bit Country, A Little Bit Rock n&rsqu...
10-Speed Auto Transmission - 07/30/2019
... are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the PUN dur...
Air Conditioning Repair Documentation - 07/30/2019
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Product Field Action Working Capital Assistance Program - 06/26/2019
... being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program was updated to one that is facilitated through the Global Warranty...
July 2019 Recall Update - 06/26/2019
... Recall A182202370-03: Lower Control Arm Weld: The service procedure, warranty information, parts section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control...
PET Tips - 06/26/2019
The PET and the DMA Pre-Approval form, used when deviating from the GM recommended participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job...
PET Attachment Reminder - 06/26/2019
... and also to the electronic transaction. If the decision is made to deviate from the recommended GM participation amount, DMA pre-approval must be obtained. In those instances, a copy of the DMA pre-approval form must also be attached to the job card...
NADA 2021 - 11/25/2020
... 9-11, 2021. Educational sessions and franchise meetings will be held digitally. Exhibitors will be part of a virtual convention floor and will be able to purchase different levels of capabilities from the software provider. ...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
GM Organizational Terms - 10/27/2020
... cost must be entered at warranty rates on the form. The PET will provide a minimum Customer/Dealer participation dollar or percentage amount of total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is...
Buick and Alexa - 10/27/2020
Buick and Amazon have partnered to offer voice assistance technology and online shopping. The new components include a virtual Amazon showroom and a custom Alexa “utterance”, a phrase that lets people ask about Buick vehicles from any Alexa...
Reject of the Month - September 2020 - 08/25/2020
... are submitted via the DMS (Dealer Management System) with insufficient characters will receive a return error that must be corrected prior to submission. ...
A/C Repair Documentation - 07/30/2020
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Keyless Entry Batteries - 05/28/2020
... to 12 months only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
I'm Just a Warranty Claim - 05/29/2020
... the technician is actively diagnosing and performing necessary repairs. Add on repairs, excess parts, and/or OLH issues may come to light at this stage of the warranty claims life which may impede its timely progress to becoming an Accepted Warranty...
E-Labor Operation - 05/28/2020
... and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an emissions Diagnostic Trouble Code (DTC) which results in the illumination of the Malfunction Indicator Lamp (MIL). The...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Recent MOR Results - 03/22/2021
... that the authorization correlates with the timeline of the repair (time punch documentation, parts charged out on the job card, etc). ...
April 2021 Recall Update - 03/22/2021
... Express and GMC Savana vehicles. The bulletin has been updated to reflect a revision to the parts table to include single rear wheel brake calipers. Customer Satisfaction Recall N202326560 Customer Double Charged for All-Weather Cargo Tray: A total...
February 2021 Recall Update - 01/27/2021
... Satisfaction Recall N202310850-02 Airbag Indicator Light Intermittent: The service procedure and part ordering information have been updated with the latest bulletin release. Certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC...
Recycled Refrigerant - 02/25/2021
... will be reimbursed at the GMCCA service agent price for the new refrigerant plus the appropriate parts handling allowance. Service P&P Article 5.13 ...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
... will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don’t stay in the program very long. But, rental...
California Emissions - 03/27/2019
... by model year and state. The vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration...
Chevrolet Advertising - 01/21/2019
... 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad is called “A Little Bit Country, A Little Bit Rock n&rsqu...
10-Speed Auto Transmission - 07/30/2019
... are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the PUN dur...
Air Conditioning Repair Documentation - 07/30/2019
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Product Field Action Working Capital Assistance Program - 06/26/2019
... being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program was updated to one that is facilitated through the Global Warranty...
July 2019 Recall Update - 06/26/2019
... Recall A182202370-03: Lower Control Arm Weld: The service procedure, warranty information, parts section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control...
PET Tips - 06/26/2019
The PET and the DMA Pre-Approval form, used when deviating from the GM recommended participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job...
PET Attachment Reminder - 06/26/2019
... and also to the electronic transaction. If the decision is made to deviate from the recommended GM participation amount, DMA pre-approval must be obtained. In those instances, a copy of the DMA pre-approval form must also be attached to the job card...
NADA 2021 - 11/25/2020
... 9-11, 2021. Educational sessions and franchise meetings will be held digitally. Exhibitors will be part of a virtual convention floor and will be able to purchase different levels of capabilities from the software provider. ...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
GM Organizational Terms - 10/27/2020
... cost must be entered at warranty rates on the form. The PET will provide a minimum Customer/Dealer participation dollar or percentage amount of total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is...
Buick and Alexa - 10/27/2020
Buick and Amazon have partnered to offer voice assistance technology and online shopping. The new components include a virtual Amazon showroom and a custom Alexa “utterance”, a phrase that lets people ask about Buick vehicles from any Alexa...
Reject of the Month - September 2020 - 08/25/2020
... are submitted via the DMS (Dealer Management System) with insufficient characters will receive a return error that must be corrected prior to submission. ...
A/C Repair Documentation - 07/30/2020
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Keyless Entry Batteries - 05/28/2020
... to 12 months only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
I'm Just a Warranty Claim - 05/29/2020
... the technician is actively diagnosing and performing necessary repairs. Add on repairs, excess parts, and/or OLH issues may come to light at this stage of the warranty claims life which may impede its timely progress to becoming an Accepted Warranty...
E-Labor Operation - 05/28/2020
... and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an emissions Diagnostic Trouble Code (DTC) which results in the illumination of the Malfunction Indicator Lamp (MIL). The...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Recent MOR Results - 03/22/2021
... that the authorization correlates with the timeline of the repair (time punch documentation, parts charged out on the job card, etc). ...
April 2021 Recall Update - 03/22/2021
... Express and GMC Savana vehicles. The bulletin has been updated to reflect a revision to the parts table to include single rear wheel brake calipers. Customer Satisfaction Recall N202326560 Customer Double Charged for All-Weather Cargo Tray: A total...
February 2021 Recall Update - 01/27/2021
... Satisfaction Recall N202310850-02 Airbag Indicator Light Intermittent: The service procedure and part ordering information have been updated with the latest bulletin release. Certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC...
Recycled Refrigerant - 02/25/2021
... will be reimbursed at the GMCCA service agent price for the new refrigerant plus the appropriate parts handling allowance. Service P&P Article 5.13 ...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
GM Mail Out Reviews - 06/29/2021
... only 1 minute accumulated. The transaction was debited in full. The second deviation addressed a partial debit resulting from incorrect/missing diagnostics. The customer had a concern with the MIL light illuminated in their 2016 Chevrolet Silverado....
TPMS Learn - 07/27/2021
LPO Accessory Wheels provided by the ADI require as part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience...
2021 U-Courtesy Transportation Program - 06/29/2021
... program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. U-Courtesy gives dealers the flexibility to use select used vehicles to take care of their customers during a period of low new car inventory. Chevrolet-Buick-GMC...
New Technician Add Times for Transmission Repairs - 05/26/2021
... on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall...
Battery Recycling - 05/26/2021
GM has partnered with Li-Cycle to recycle up to 100% of material scrap from battery cell manufacturing. The agreement will enable Ultium Cells to recycle cobalt, nickel, lithium, graphite, copper, manganese, and aluminum, and 95% of the materials can...
Warranty Labor Rates - 10/26/2021
... Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2021. Dealers that wish to maintain Option A labor rate status and not take advantage of the offer were...
Used Courtesy Program - 12/01/2021
As a reminder, only dealer owned units are eligible for the U-Courtesy Program. 3rd party rental agency (e.g. Hertz/Enterprise) units are strictly forbidden. These units are not eligible for warranty reimbursement under the U-Courtesy Program. Reference...
December 2021 Recall Update - 12/01/2021
... Recall N212340980-02 Rear Toe Link Separation: The bulletin has been updated to include revised parts, warranty, service procedure sections, as well as the addition of the customer letter. The recall affects certain 2010-16 Cadillac SRX and 2011-12 Saab...
Chevrolet Silverado - 12/01/2021
... robots, 10,300 feet of new conveyers, and 310 miles of electric wiring. The plant contains 5,000 parts from 370 different suppliers. The plant had been scheduled for closure in 2018 as a cost saving effort....
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Electric Models - 10/26/2021
Only those Chevrolet dealers who have signed the Chevrolet Dealer Electric Models Participation Agreement and have agreed to complete all required sales and service training and to purchase and maintain all required special tools and equipment are qualified...
Miscellaneous - 10/01/2021
... must follow a logical order of the repair process. This includes technician time recording, when parts are billed out on the job card, variable diagnosis time, OLH, and actual repair time. A technician’s first clock time on the job card may be...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... that are NOT covered. In other words, if your search shows this statement, “Your search returned no results” it is a covered repair. As stated above, if you would like to try and get the needed repair covered for your customer, you will need...
Battery Warranty - 10/01/2021
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
12V Battery Replacement - 10/01/2021
... but within 12 months/unlimited miles from the last replacement are handled as a ZPTI transaction, parts and labor. The Service Agent would obtain a replacement ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from...
October 2021 Recall Update - 10/01/2021
Safety Recall N15438-08 Front Passenger Airbag Inflator: The recall bulletin has been updated to include revisions to parts and warranty information, and the service procedure. The recall involves certain 2007-08 Chevrolet Silverado 2500/3500 HD and GMC...
Authorization to Perform Repairs - 08/30/2021
... of fire, theft, or any cause beyond your control or for any delays caused by unavailability of parts or delays in part shipments by the supplier or transporter. Thereby grant you or your employees’ permission to operate the vehicle herein described...
More on Transportation Claims - 03/28/2022
... hours, perform the walk around inspection and if there is damage, items missing, or incorrect parts, apply the applicable damage codes on the LON. The LON must then be sent to the Carrier. Important: Vehicles delivered between 12:01 am and before the...
Reject of the Month - March 2022 - 02/23/2022
... Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician...
Missing Modules - 02/23/2022
... Dealers will be reimbursed via the GM Global Warranty System. They anticipate that these parts will be available for retrofit in Q2, Q3, or Q4 2022. Dealers are required to obtain a signed customer acknowledgement form at the time of purchase that...
Eligibility to Service EV Models - 03/28/2022
The Electric Models Participation Agreement requires dealers maintain required training, tools, and equipment to be eligible to service electric vehicles. If all requirements are not satisfied, the dealership is unable to service EV vehicles. Additionally,...
(CPO) - Towing - 02/23/2022
“Warranty repairs, including towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations...
STS Thresholds - 01/27/2022
... basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards are as follows:...
Reducing Rejected Transactions - 02/23/2022
... of the labor time request based on the Labor Time Guide. Other rejects such as incompatible parts, repeat repairs, and excessive parts are not something that is known prior to transaction submission. Being aware of known job card requirements before...
Global and CoL Profiles - 01/27/2022
GlobalConnect is the initial driver of data used to profile a learner in CoL. When a dealership’s Partner Security Coordinator generates a new GMIN and profile in GlobalConnect, new CoL profile is automatically created overnight or as soon as the...
... only 1 minute accumulated. The transaction was debited in full. The second deviation addressed a partial debit resulting from incorrect/missing diagnostics. The customer had a concern with the MIL light illuminated in their 2016 Chevrolet Silverado....
TPMS Learn - 07/27/2021
LPO Accessory Wheels provided by the ADI require as part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience...
2021 U-Courtesy Transportation Program - 06/29/2021
... program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. U-Courtesy gives dealers the flexibility to use select used vehicles to take care of their customers during a period of low new car inventory. Chevrolet-Buick-GMC...
New Technician Add Times for Transmission Repairs - 05/26/2021
... on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall...
Battery Recycling - 05/26/2021
GM has partnered with Li-Cycle to recycle up to 100% of material scrap from battery cell manufacturing. The agreement will enable Ultium Cells to recycle cobalt, nickel, lithium, graphite, copper, manganese, and aluminum, and 95% of the materials can...
Warranty Labor Rates - 10/26/2021
... Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2021. Dealers that wish to maintain Option A labor rate status and not take advantage of the offer were...
Used Courtesy Program - 12/01/2021
As a reminder, only dealer owned units are eligible for the U-Courtesy Program. 3rd party rental agency (e.g. Hertz/Enterprise) units are strictly forbidden. These units are not eligible for warranty reimbursement under the U-Courtesy Program. Reference...
December 2021 Recall Update - 12/01/2021
... Recall N212340980-02 Rear Toe Link Separation: The bulletin has been updated to include revised parts, warranty, service procedure sections, as well as the addition of the customer letter. The recall affects certain 2010-16 Cadillac SRX and 2011-12 Saab...
Chevrolet Silverado - 12/01/2021
... robots, 10,300 feet of new conveyers, and 310 miles of electric wiring. The plant contains 5,000 parts from 370 different suppliers. The plant had been scheduled for closure in 2018 as a cost saving effort....
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Electric Models - 10/26/2021
Only those Chevrolet dealers who have signed the Chevrolet Dealer Electric Models Participation Agreement and have agreed to complete all required sales and service training and to purchase and maintain all required special tools and equipment are qualified...
Miscellaneous - 10/01/2021
... must follow a logical order of the repair process. This includes technician time recording, when parts are billed out on the job card, variable diagnosis time, OLH, and actual repair time. A technician’s first clock time on the job card may be...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... that are NOT covered. In other words, if your search shows this statement, “Your search returned no results” it is a covered repair. As stated above, if you would like to try and get the needed repair covered for your customer, you will need...
Battery Warranty - 10/01/2021
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
12V Battery Replacement - 10/01/2021
... but within 12 months/unlimited miles from the last replacement are handled as a ZPTI transaction, parts and labor. The Service Agent would obtain a replacement ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from...
October 2021 Recall Update - 10/01/2021
Safety Recall N15438-08 Front Passenger Airbag Inflator: The recall bulletin has been updated to include revisions to parts and warranty information, and the service procedure. The recall involves certain 2007-08 Chevrolet Silverado 2500/3500 HD and GMC...
Authorization to Perform Repairs - 08/30/2021
... of fire, theft, or any cause beyond your control or for any delays caused by unavailability of parts or delays in part shipments by the supplier or transporter. Thereby grant you or your employees’ permission to operate the vehicle herein described...
More on Transportation Claims - 03/28/2022
... hours, perform the walk around inspection and if there is damage, items missing, or incorrect parts, apply the applicable damage codes on the LON. The LON must then be sent to the Carrier. Important: Vehicles delivered between 12:01 am and before the...
Reject of the Month - March 2022 - 02/23/2022
... Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician...
Missing Modules - 02/23/2022
... Dealers will be reimbursed via the GM Global Warranty System. They anticipate that these parts will be available for retrofit in Q2, Q3, or Q4 2022. Dealers are required to obtain a signed customer acknowledgement form at the time of purchase that...
Eligibility to Service EV Models - 03/28/2022
The Electric Models Participation Agreement requires dealers maintain required training, tools, and equipment to be eligible to service electric vehicles. If all requirements are not satisfied, the dealership is unable to service EV vehicles. Additionally,...
(CPO) - Towing - 02/23/2022
“Warranty repairs, including towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations...
STS Thresholds - 01/27/2022
... basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards are as follows:...
Reducing Rejected Transactions - 02/23/2022
... of the labor time request based on the Labor Time Guide. Other rejects such as incompatible parts, repeat repairs, and excessive parts are not something that is known prior to transaction submission. Being aware of known job card requirements before...
Global and CoL Profiles - 01/27/2022
GlobalConnect is the initial driver of data used to profile a learner in CoL. When a dealership’s Partner Security Coordinator generates a new GMIN and profile in GlobalConnect, new CoL profile is automatically created overnight or as soon as the...
Casting Plant - 01/04/2022
GM plans to invest more than $50 million at its Indiana parts plant to build drive unit castings for the upcoming Chevrolet Silverado EVs and other applications. This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous...
Associated Accessories (formerly IBP Accessories) - 01/04/2022
... and warranty contact information, access the Accessory Information Center within Global Connect. Parts P&P Article 1.3.4....
Retrofit Campaigns - 10/28/2022
... Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
High Voltage Lithium-Ion Batteries - 10/28/2022
... Battery in Bolt EVs and EUVs are provided with an 8-year/100,000-mile GM Service Replacement Parts Limited Warranty. Bulletin 22NA119...
Backlog - 11/21/2022
... hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter. While the chip crisis is lessening, there are other issues with non-chip suppliers. ...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Enhancements - 10/28/2022
... Agent Self Review (SASR) Transaction Report is now available in GWM. The report is a critical part of identifying claims that are driving numbers into a SASR Observation Period (it is no longer necessary to rely on the DVM to provide the reports). To...
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
PRA Process-New Restrictions - 07/27/2022
... upper control arms. The CSMT app may be used by any member of the dealer’s service department team as determined necessary by service management. The app is the required method to process Pre-Repair Authorization (PRA) requests and is available...
UVeye - 07/27/2022
... investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect frame damage; a system that checks tire...
Tips from a Mail Out Review - 08/22/2022
... July 1 revision of the P&P Manual. As a reminder: All diagnosis time must be prior to parts billed. Add On Repair – Once the service manager determines that an additional repair is necessary and approves adding the line to the job card,...
GM and Cruise - 06/20/2022
... of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
Safety - 05/25/2022
GM and Inrix, Inc. have partnered to provide safety solutions and data to US transportation officials at various levels. The product, Safety View, provides transportation officials, such as local and tribal governments, planning organizations, and other...
Dealer Aftersales Empowerment Portal - 04/26/2022
... and Sirius XM. Policy Evaluation Tool: The PET is the tool that determines GM’s participation in vehicle policy repairs. Dealers are required to run the tool whenever the service manager determines that a policy decision is appropriate for...
Eligibility to Service - 04/26/2022
To be eligible to service electric models, dealers must have a current executed Participation Agreement in place, completed all required training and maintain all required tools and equipment. Once the requirements have been met, the dealer is eligible...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Bolt Production - 04/26/2022
... has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
June 2023 Recall Update - 05/23/2023
... EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO 00S: Approximately 26,000 vehicles are included in the...
Job Card Write-Up and Final Closeout - 05/23/2023
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s...
2024 Colorado ZR2 Bison Edition - 06/27/2023
... production in late Q4 and is the newest edition to the Chevy truck line up. The Bison is made with partnership with American Expedition Vehicles (AEV) and is built to conquer any terrain. The truck is loaded with AEV off-road enhancements to enable higher...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Air Conditioning Repair Documentation - 07/25/2023
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
July 2023 Recall Update - 06/26/2023
... the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
GM plans to invest more than $50 million at its Indiana parts plant to build drive unit castings for the upcoming Chevrolet Silverado EVs and other applications. This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous...
Associated Accessories (formerly IBP Accessories) - 01/04/2022
... and warranty contact information, access the Accessory Information Center within Global Connect. Parts P&P Article 1.3.4....
Retrofit Campaigns - 10/28/2022
... Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
High Voltage Lithium-Ion Batteries - 10/28/2022
... Battery in Bolt EVs and EUVs are provided with an 8-year/100,000-mile GM Service Replacement Parts Limited Warranty. Bulletin 22NA119...
Backlog - 11/21/2022
... hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter. While the chip crisis is lessening, there are other issues with non-chip suppliers. ...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Enhancements - 10/28/2022
... Agent Self Review (SASR) Transaction Report is now available in GWM. The report is a critical part of identifying claims that are driving numbers into a SASR Observation Period (it is no longer necessary to rely on the DVM to provide the reports). To...
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
PRA Process-New Restrictions - 07/27/2022
... upper control arms. The CSMT app may be used by any member of the dealer’s service department team as determined necessary by service management. The app is the required method to process Pre-Repair Authorization (PRA) requests and is available...
UVeye - 07/27/2022
... investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect frame damage; a system that checks tire...
Tips from a Mail Out Review - 08/22/2022
... July 1 revision of the P&P Manual. As a reminder: All diagnosis time must be prior to parts billed. Add On Repair – Once the service manager determines that an additional repair is necessary and approves adding the line to the job card,...
GM and Cruise - 06/20/2022
... of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
Safety - 05/25/2022
GM and Inrix, Inc. have partnered to provide safety solutions and data to US transportation officials at various levels. The product, Safety View, provides transportation officials, such as local and tribal governments, planning organizations, and other...
Dealer Aftersales Empowerment Portal - 04/26/2022
... and Sirius XM. Policy Evaluation Tool: The PET is the tool that determines GM’s participation in vehicle policy repairs. Dealers are required to run the tool whenever the service manager determines that a policy decision is appropriate for...
Eligibility to Service - 04/26/2022
To be eligible to service electric models, dealers must have a current executed Participation Agreement in place, completed all required training and maintain all required tools and equipment. Once the requirements have been met, the dealer is eligible...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Bolt Production - 04/26/2022
... has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
June 2023 Recall Update - 05/23/2023
... EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO 00S: Approximately 26,000 vehicles are included in the...
Job Card Write-Up and Final Closeout - 05/23/2023
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s...
2024 Colorado ZR2 Bison Edition - 06/27/2023
... production in late Q4 and is the newest edition to the Chevy truck line up. The Bison is made with partnership with American Expedition Vehicles (AEV) and is built to conquer any terrain. The truck is loaded with AEV off-road enhancements to enable higher...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Air Conditioning Repair Documentation - 07/25/2023
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
July 2023 Recall Update - 06/26/2023
... the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open ...
Voluntary Buyout - 04/25/2023
... globally in 2022. The buyout program came in line with the automaker’s expectations as part of an effort to cut $2 billion in costs over the next two years. Currently there are no layoffs or terminations on the table. ...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
May 2023 Recall Update - 04/25/2023
... bulletin has been revised to add the 2022 GMC Acadia to the recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx...
April 2023 Recall Update - 03/23/2023
... Suburban, and Tahoe vehicles has been revised to add models to the population. Additional part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace...
Cadillac LYRIQ - 02/28/2023
As part of the Cadillac LYRIQ PDI process, dealers must completely charge the high voltage battery to the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration...
March 2023 Recall Update - 02/28/2023
... to include labor time for the added vehicles. Safety Recall N222380601-01 Front Impact Bar Partially Welded: The bulletin update includes a copy of the customer letter. The recall affects certain 2022-23 Chevrolet Malibu vehicles. Customer...
New Vehicle Inventory Battery Procedures - 02/28/2023
... retest) in the Battery Tester Code field of the warranty transaction. After taking action on any particular vehicle noted on the Battery Maintenance Report, it may take up to 5 days for the vehicle to be removed from the Report. Battery recharging,...
Alternative Options - 01/24/2023
... employee, be responsible for the supervision of employees, the performance of the service department, and the responsibility for administering GM warranty. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel...
Ultium PowerUP Warranty - 02/28/2023
... installed in a customer’s home. The chargers are covered under the terms of a 3-year limited parts warranty from the date of purchase, valid only for the original purchaser, non-transferable....
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development...
EV Chargers - 01/04/2023
... charging stations. Wheelers Chevrolet GMC in Marshfield, WI was the first dealer to participate and Young Chevrolet Cadillac in Owosso, MI was next....
Reject of the Month - January 2023 - 01/04/2023
... to service Hybrid/Electric models, dealers must have a current executed Hybrid/Electric Models Participation Agreement, complete all required training and maintain all required tools and equipment. Dealers that are eligible to service Hybrid/Electric...
Keyless Entry - 10/25/2023
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the...
Claiming Courtesy Transportation - 10/25/2023
... their Courtesy Transportation Program inventory, it still isn’t enough some days. 3rd party rental companies are an option, but for some dealers, there are no 3rd party rental companies near the dealership. The same situation is true when using...
BIN - 09/26/2023
Bulletin 22NA119, Chevrolet Bolt EV and Bolt EUV High Voltage Battery Safety Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement...
Ultium PowerUP Charge Station - 08/29/2023
... within the 3-year warranty period, the dealer may not submit labor-related charges in GWM with the parts warranty claim....
Reject of the Month - August 2023 - 07/25/2023
A 2021 GMC Acadia was brought into the dealership service department for an inspection of the front grille. The customer indicated that the chrome was peeling. The technician confirmed that the chrome was peeling and replaced the necessary components...
Mid-Year Price Increase - 07/25/2023
GM announced the implementation of a mid-year price increase on many parts due to continued inflation throughout the year. Additional information will be provided in the normal monthly price bulletin. Reference GCUS-9-14799
Cross Line & Field Actions - 01/29/2024
... new or discontinued vehicle regardless of franchise if they have the necessary tools, training and parts. Electric vehicles are excluded; cross line warranty work is not permitted. Policies & Procedures Article 4.8...
Warranty Block - 01/29/2024
... Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material or workmanship covered by the...
Reject of the Month - March 2024 - 02/26/2024
... opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual...
December 2023 Recall Update - 11/29/2023
... year Cadillac LYRIQ and GMC Hummer EV vehicles. The customer letter has been updated as well as part ordering information. The recall affects certain 2023 Cadillac LYRIQ and 2022-23 GMC Hummer EV models. Safety Recall N232407300-01 Open Ground May Not...
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open ...
Voluntary Buyout - 04/25/2023
... globally in 2022. The buyout program came in line with the automaker’s expectations as part of an effort to cut $2 billion in costs over the next two years. Currently there are no layoffs or terminations on the table. ...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
May 2023 Recall Update - 04/25/2023
... bulletin has been revised to add the 2022 GMC Acadia to the recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx...
April 2023 Recall Update - 03/23/2023
... Suburban, and Tahoe vehicles has been revised to add models to the population. Additional part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace...
Cadillac LYRIQ - 02/28/2023
As part of the Cadillac LYRIQ PDI process, dealers must completely charge the high voltage battery to the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration...
March 2023 Recall Update - 02/28/2023
... to include labor time for the added vehicles. Safety Recall N222380601-01 Front Impact Bar Partially Welded: The bulletin update includes a copy of the customer letter. The recall affects certain 2022-23 Chevrolet Malibu vehicles. Customer...
New Vehicle Inventory Battery Procedures - 02/28/2023
... retest) in the Battery Tester Code field of the warranty transaction. After taking action on any particular vehicle noted on the Battery Maintenance Report, it may take up to 5 days for the vehicle to be removed from the Report. Battery recharging,...
Alternative Options - 01/24/2023
... employee, be responsible for the supervision of employees, the performance of the service department, and the responsibility for administering GM warranty. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel...
Ultium PowerUP Warranty - 02/28/2023
... installed in a customer’s home. The chargers are covered under the terms of a 3-year limited parts warranty from the date of purchase, valid only for the original purchaser, non-transferable....
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development...
EV Chargers - 01/04/2023
... charging stations. Wheelers Chevrolet GMC in Marshfield, WI was the first dealer to participate and Young Chevrolet Cadillac in Owosso, MI was next....
Reject of the Month - January 2023 - 01/04/2023
... to service Hybrid/Electric models, dealers must have a current executed Hybrid/Electric Models Participation Agreement, complete all required training and maintain all required tools and equipment. Dealers that are eligible to service Hybrid/Electric...
Keyless Entry - 10/25/2023
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the...
Claiming Courtesy Transportation - 10/25/2023
... their Courtesy Transportation Program inventory, it still isn’t enough some days. 3rd party rental companies are an option, but for some dealers, there are no 3rd party rental companies near the dealership. The same situation is true when using...
BIN - 09/26/2023
Bulletin 22NA119, Chevrolet Bolt EV and Bolt EUV High Voltage Battery Safety Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement...
Ultium PowerUP Charge Station - 08/29/2023
... within the 3-year warranty period, the dealer may not submit labor-related charges in GWM with the parts warranty claim....
Reject of the Month - August 2023 - 07/25/2023
A 2021 GMC Acadia was brought into the dealership service department for an inspection of the front grille. The customer indicated that the chrome was peeling. The technician confirmed that the chrome was peeling and replaced the necessary components...
Mid-Year Price Increase - 07/25/2023
GM announced the implementation of a mid-year price increase on many parts due to continued inflation throughout the year. Additional information will be provided in the normal monthly price bulletin. Reference GCUS-9-14799
Cross Line & Field Actions - 01/29/2024
... new or discontinued vehicle regardless of franchise if they have the necessary tools, training and parts. Electric vehicles are excluded; cross line warranty work is not permitted. Policies & Procedures Article 4.8...
Warranty Block - 01/29/2024
... Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material or workmanship covered by the...
Reject of the Month - March 2024 - 02/26/2024
... opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual...
December 2023 Recall Update - 11/29/2023
... year Cadillac LYRIQ and GMC Hummer EV vehicles. The customer letter has been updated as well as part ordering information. The recall affects certain 2023 Cadillac LYRIQ and 2022-23 GMC Hummer EV models. Safety Recall N232407300-01 Open Ground May Not...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... and Policy, seems an appropriate topic. The bulletin starts out with this statement: As a dealer partner, General Motors empowers you with the ability to utilize policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that...
Forum - 08/08/2023
... leave off information on claims. This is especially frustrating with claims containing multiple parts and claims having additional information to fill in (programming codes, etc.). It is leading to more and more H Routes on my end and our dealer's accounting...
Forum - 08/01/2023
... have to start with DBC to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they...
Forum - 07/26/2023
I've had the issue of the tech numbers, part numbers, tech storries, and comments being dropped at submission. I thought it was due to internet issues we've been having at the dealership but it has been on going for a month. It has become more of an issue...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Which service advisor/writer to use when closing ticket - 07/05/2023
We changed one of our service advisors while a repair was still being completed due to parts wait. When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being...
Forum - 07/06/2023
... the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find something that has the info you need....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Recall list breakdown - 08/21/2023
I am looking for a report or where can I look to find a report that shows a breakdown of recalls that are for reprogramming only vs needing parts to be replaced/inspection only. Is there such a creature?
Forum - 08/22/2023
... you talking about a report of recalls that were completed in your shop or all the recalls for a particular carline or model year that meet your filtration criteria?...
What Would You Do? - 09/23 - 08/29/2023
... job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission...
Forum - 08/30/2023
Are your body shop repairs in-house or sublets? If it is done as a sublet I would just use the partial refinish and put an excess sublet authorization on it with the dent repair as the explanation. If it is in-house I would do it differently but not sure...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
Video Processing Cable replacement - 10/18/2023
... Silverado 3500 where we had to replace the coaxial cable for the video processing module. The part # is 84930068. This is the cable that is on the chassis harness. It goes from the left fender wheel well to the rear camera. I'm thinking of using the...
Forum - 10/19/2023
... think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/23/2023
... a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 01/02/2024
I do the whole process. I check the loaners going out every day. Talk to the advisor and parts. Process through the dealer empowerment portal. Time consuming, but if I don't do it, we don't collect loaners over 10 days. ...
Forum - 01/02/2024
... Like you say,,,I dont mind helping out but it has become a huge burden given the number of parts backorders and resulting exended rentals....
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
OTC transmission failure - 01/30/2024
... issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay an labor originally?...
Forum - 01/30/2024
We just recently installed our first one of these safes according the parts catalog install labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you final...
... and Policy, seems an appropriate topic. The bulletin starts out with this statement: As a dealer partner, General Motors empowers you with the ability to utilize policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that...
Forum - 08/08/2023
... leave off information on claims. This is especially frustrating with claims containing multiple parts and claims having additional information to fill in (programming codes, etc.). It is leading to more and more H Routes on my end and our dealer's accounting...
Forum - 08/01/2023
... have to start with DBC to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they...
Forum - 07/26/2023
I've had the issue of the tech numbers, part numbers, tech storries, and comments being dropped at submission. I thought it was due to internet issues we've been having at the dealership but it has been on going for a month. It has become more of an issue...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Which service advisor/writer to use when closing ticket - 07/05/2023
We changed one of our service advisors while a repair was still being completed due to parts wait. When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being...
Forum - 07/06/2023
... the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find something that has the info you need....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Recall list breakdown - 08/21/2023
I am looking for a report or where can I look to find a report that shows a breakdown of recalls that are for reprogramming only vs needing parts to be replaced/inspection only. Is there such a creature?
Forum - 08/22/2023
... you talking about a report of recalls that were completed in your shop or all the recalls for a particular carline or model year that meet your filtration criteria?...
What Would You Do? - 09/23 - 08/29/2023
... job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission...
Forum - 08/30/2023
Are your body shop repairs in-house or sublets? If it is done as a sublet I would just use the partial refinish and put an excess sublet authorization on it with the dent repair as the explanation. If it is in-house I would do it differently but not sure...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
Video Processing Cable replacement - 10/18/2023
... Silverado 3500 where we had to replace the coaxial cable for the video processing module. The part # is 84930068. This is the cable that is on the chassis harness. It goes from the left fender wheel well to the rear camera. I'm thinking of using the...
Forum - 10/19/2023
... think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/23/2023
... a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 01/02/2024
I do the whole process. I check the loaners going out every day. Talk to the advisor and parts. Process through the dealer empowerment portal. Time consuming, but if I don't do it, we don't collect loaners over 10 days. ...
Forum - 01/02/2024
... Like you say,,,I dont mind helping out but it has become a huge burden given the number of parts backorders and resulting exended rentals....
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
OTC transmission failure - 01/30/2024
... issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay an labor originally?...
Forum - 01/30/2024
We just recently installed our first one of these safes according the parts catalog install labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you final...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
Service Bay Test - 01/22/2024
... use. Has anyone else had to claim this? I know someone had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others are doing. Seems like we are doing more and more of these.Thanks, Carol...
CORVETTE LPO - 02/29/2024
1G1YB2D45R5113280 This vehicle has an LPO for wheels. My parts manager called ADW because the wheels did not come with center caps - nor did the transit wheels. She was told we have to purchase the center caps. Is there any way...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
WHEEL BASE - 02/14/2024
How do I tell the wheel base on Tahoes? Sales and parts are telling me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. th...
BILLING OUT REFRIGERANT - 03/19/2024
Just out of couriosity how does your parts department bill out refrigerant ? I have been having issues with getting short paid for the refrigerant and I am following the equation to convert from kilograms to grams properly. Thank you in advance !&nbs...
Forum - 04/08/2024
... Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are on CDK so that number goes in your field 10 on the first page of the claim. All of my managers are confused and...
Forum - 04/11/2024
If the radiator is the cause of failure then it would be related to a part you installed failing. The real question is what kind of invoice was the 2023 ticket? Was it customer pay, warranty, policy?
Forum - 04/11/2024
... I get the replacement key, sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
Goodwill Tool Updates - 03/23/2024
... cases: If the customer has pursued Trade Assist, Product Allegations, BBB, legal, or 3rd party intervention On Saab, Hummer H1, BrightDrop, or non-GM vehicles On fleet/commercial vehicles with delivery type 014, 020, 035, 036, 038, 040 On vehicles with...
Private Battery Promotion - 04/23/2024
... alerts $20 off an ACDelco Silver or Gold Battery replacement when purchased and installed at a participating GM dealership. Submit a ZSSP transaction with labor code 060291 with the $20 reimbursement in Miscellaneous Net. GCUS-9-15725...
Dealer Empowerment - 03/23/2024
... plan. Review the bulletin to see the tools that are currently available. As a dealer partner, General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal...
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Volt Battery warranty - 10/11/2022
... the fact that you replaced a section cover you,,,if your within the time and miles parameters of a parts warranty,,,to replace the entire battery pack?" And the answer i received was NO it does not. we are most likely going to run into these...
Forum - 09/13/2022
... the VIN in IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
Forum - 09/12/2022
No. Mine pay 15.54. I put part number 19286292, qty 10. If your DMS system will let you, leave your 'per unit' cost blank and let it pay. Dealertrack makes me put $1.55 unit cost in
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Forum - 02/14/2023
There is a Secondary Reference # box on right hand side, on right hand side (above part warranty date). Not sure if that is where is should be, or if you can put it in misc notes. Sorry I can't be more help, our EV statuts is looming lol
Forum - 02/03/2023
Based on my experience when you submit a sublet it will pay if it is at or slightly above what the total parts and labor would be by LTG. If you submitted anything over the sublet like your tech's OLH or incompatible parts like carpet it would have to...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 06/17/2022
... behind it is that with hot and cold exposure the bolts are being stretched ,,,so a covered part is causing the problem with the bolts so covered under powertrain...
collateral damage from injectors - 08/26/2022
... everything under one injector labor op,,,just pick one,,,and run everything else as OLH and parts excess as well. Hopefully this helps out some of you if you run across this situation :)...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... 2015. If we have a repair say to tighten bolts,lube leafsprings or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals....
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
Service Bay Test - 01/22/2024
... use. Has anyone else had to claim this? I know someone had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others are doing. Seems like we are doing more and more of these.Thanks, Carol...
CORVETTE LPO - 02/29/2024
1G1YB2D45R5113280 This vehicle has an LPO for wheels. My parts manager called ADW because the wheels did not come with center caps - nor did the transit wheels. She was told we have to purchase the center caps. Is there any way...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
WHEEL BASE - 02/14/2024
How do I tell the wheel base on Tahoes? Sales and parts are telling me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. th...
BILLING OUT REFRIGERANT - 03/19/2024
Just out of couriosity how does your parts department bill out refrigerant ? I have been having issues with getting short paid for the refrigerant and I am following the equation to convert from kilograms to grams properly. Thank you in advance !&nbs...
Forum - 04/08/2024
... Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are on CDK so that number goes in your field 10 on the first page of the claim. All of my managers are confused and...
Forum - 04/11/2024
If the radiator is the cause of failure then it would be related to a part you installed failing. The real question is what kind of invoice was the 2023 ticket? Was it customer pay, warranty, policy?
Forum - 04/11/2024
... I get the replacement key, sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
Goodwill Tool Updates - 03/23/2024
... cases: If the customer has pursued Trade Assist, Product Allegations, BBB, legal, or 3rd party intervention On Saab, Hummer H1, BrightDrop, or non-GM vehicles On fleet/commercial vehicles with delivery type 014, 020, 035, 036, 038, 040 On vehicles with...
Private Battery Promotion - 04/23/2024
... alerts $20 off an ACDelco Silver or Gold Battery replacement when purchased and installed at a participating GM dealership. Submit a ZSSP transaction with labor code 060291 with the $20 reimbursement in Miscellaneous Net. GCUS-9-15725...
Dealer Empowerment - 03/23/2024
... plan. Review the bulletin to see the tools that are currently available. As a dealer partner, General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal...
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Volt Battery warranty - 10/11/2022
... the fact that you replaced a section cover you,,,if your within the time and miles parameters of a parts warranty,,,to replace the entire battery pack?" And the answer i received was NO it does not. we are most likely going to run into these...
Forum - 09/13/2022
... the VIN in IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
Forum - 09/12/2022
No. Mine pay 15.54. I put part number 19286292, qty 10. If your DMS system will let you, leave your 'per unit' cost blank and let it pay. Dealertrack makes me put $1.55 unit cost in
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Forum - 02/14/2023
There is a Secondary Reference # box on right hand side, on right hand side (above part warranty date). Not sure if that is where is should be, or if you can put it in misc notes. Sorry I can't be more help, our EV statuts is looming lol
Forum - 02/03/2023
Based on my experience when you submit a sublet it will pay if it is at or slightly above what the total parts and labor would be by LTG. If you submitted anything over the sublet like your tech's OLH or incompatible parts like carpet it would have to...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 06/17/2022
... behind it is that with hot and cold exposure the bolts are being stretched ,,,so a covered part is causing the problem with the bolts so covered under powertrain...
collateral damage from injectors - 08/26/2022
... everything under one injector labor op,,,just pick one,,,and run everything else as OLH and parts excess as well. Hopefully this helps out some of you if you run across this situation :)...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... 2015. If we have a repair say to tighten bolts,lube leafsprings or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals....
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
2 LABOR OPS, ONE LINE? - 06/24/2022
... There are labor ops for each process. Should this be submitted on 1 line, with OLH and excessive parts? Or split to 2 lines, and submitted seperately?...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Warranty Rental on CP line - 06/23/2023
HiHas anyone ever had a warranty rental on a customer pay line? If so how did you code it? Our DM has approved a rental for this customer due to parts on backorder. I didn't think we could do this.Thanks
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Non GM Battery replacement policies - 06/16/2023
... period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting yesterday said GM would be sending out replacement GM batteries when they became available and that we would be paid to install them?? ...
Forum - 05/19/2023
... are any warranty lines that can be processed. Sometimes we are waiting for a customer pay job parts and there might be a recall line that has been completed on there that I can process. ...
Forum - 05/09/2023
We have a few other codes as well (Â 806 : 390 Valid Warranty found.) (Â 072 : Total parts amount exceeds the allowance for labour code 4068200. ) and then the code that was listed above.Â
Forum - 05/10/2023
... but I can see them giving you a break since it is technically not added work but a line for a bad part that was installed on an original line to the invoice. That being said, I have no idea why they would even care if you have the add line box checked...
Forum - 04/12/2023
... as consequential damage? Must be some kind of charging system problem I'm guessing. If they are parts and OLH on another repair they aren't going to ask you for failure codes on submission because your failed component is something else. I would attach...
Forum - 04/27/2023
Hello on a remanufactured transmission that was customer pay are internal parts covered? And if they are is there a specific way you have to enter the claim. Sorry if that doesnt make since. I'm still in training and trying to learn while Im working and...
Forum - 04/19/2023
... of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc. ...
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Scrape report - 03/09/2023
... to ask where) I have been printing a Transaction summary report daily, and making a report for parts as to which parts to scrape and when. If someone knows how to access this please let me know ! Thanks in advance ...
Sublets over labor op allowance - 02/24/2023
... first she claimed she was approving for a dealer "enthusiasm" repair due to no reason given for parts excessive or signature. I even had a separate attachment named.. "repairorder parts excessive" To me with this new one she bounced was just...
Forum - 03/08/2023
... you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing and see which one tells you to use it for a particular LPO. One will usually say do not use for LPO options. You...
Forum - 04/04/2023
... think I have done a converter on this one but lots of mufflers. I have the SM sign for excessive parts and also if they run time on the muffler, OLH but not much. It is a single line because in theory the broken bracket on the pipe is causing physical...
Forum - 04/06/2023
I could be wrong but I thought someone told me that policy and parts warranty doesn't count towards your excess. Someone please correct me if that is not the truth
Forum - 03/16/2023
... GM is grossly incompetent when its time for them to do a little work and documentation on their part...
Forum - 04/08/2022
oh yeah if they sent you a bill, that goes straight on the claim, if you got something you had to take apart to get what you needed the whole part goes on with an explanation. Sounds like you already got it handled.
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
Forum - 02/15/2022
... plugs. that would be my way of doing it. your service manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 04/14/2022
... is shut off. I know exactly what you mean though, you cannot do manual claims in global due to the parts issue, also it doubles the comment boxes when you modify claims and you cannot select a causal part. Those things are just for starters. It is all...
Forum - 02/24/2022
... Suburban Avalance Add: 0.1 for LTZ trim (Chevy) or SLT on GMC (which never pays) The $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned...
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
2 LABOR OPS, ONE LINE? - 06/24/2022
... There are labor ops for each process. Should this be submitted on 1 line, with OLH and excessive parts? Or split to 2 lines, and submitted seperately?...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Warranty Rental on CP line - 06/23/2023
HiHas anyone ever had a warranty rental on a customer pay line? If so how did you code it? Our DM has approved a rental for this customer due to parts on backorder. I didn't think we could do this.Thanks
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Non GM Battery replacement policies - 06/16/2023
... period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting yesterday said GM would be sending out replacement GM batteries when they became available and that we would be paid to install them?? ...
Forum - 05/19/2023
... are any warranty lines that can be processed. Sometimes we are waiting for a customer pay job parts and there might be a recall line that has been completed on there that I can process. ...
Forum - 05/09/2023
We have a few other codes as well (Â 806 : 390 Valid Warranty found.) (Â 072 : Total parts amount exceeds the allowance for labour code 4068200. ) and then the code that was listed above.Â
Forum - 05/10/2023
... but I can see them giving you a break since it is technically not added work but a line for a bad part that was installed on an original line to the invoice. That being said, I have no idea why they would even care if you have the add line box checked...
Forum - 04/12/2023
... as consequential damage? Must be some kind of charging system problem I'm guessing. If they are parts and OLH on another repair they aren't going to ask you for failure codes on submission because your failed component is something else. I would attach...
Forum - 04/27/2023
Hello on a remanufactured transmission that was customer pay are internal parts covered? And if they are is there a specific way you have to enter the claim. Sorry if that doesnt make since. I'm still in training and trying to learn while Im working and...
Forum - 04/19/2023
... of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc. ...
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Scrape report - 03/09/2023
... to ask where) I have been printing a Transaction summary report daily, and making a report for parts as to which parts to scrape and when. If someone knows how to access this please let me know ! Thanks in advance ...
Sublets over labor op allowance - 02/24/2023
... first she claimed she was approving for a dealer "enthusiasm" repair due to no reason given for parts excessive or signature. I even had a separate attachment named.. "repairorder parts excessive" To me with this new one she bounced was just...
Forum - 03/08/2023
... you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing and see which one tells you to use it for a particular LPO. One will usually say do not use for LPO options. You...
Forum - 04/04/2023
... think I have done a converter on this one but lots of mufflers. I have the SM sign for excessive parts and also if they run time on the muffler, OLH but not much. It is a single line because in theory the broken bracket on the pipe is causing physical...
Forum - 04/06/2023
I could be wrong but I thought someone told me that policy and parts warranty doesn't count towards your excess. Someone please correct me if that is not the truth
Forum - 03/16/2023
... GM is grossly incompetent when its time for them to do a little work and documentation on their part...
Forum - 04/08/2022
oh yeah if they sent you a bill, that goes straight on the claim, if you got something you had to take apart to get what you needed the whole part goes on with an explanation. Sounds like you already got it handled.
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
Forum - 02/15/2022
... plugs. that would be my way of doing it. your service manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 04/14/2022
... is shut off. I know exactly what you mean though, you cannot do manual claims in global due to the parts issue, also it doubles the comment boxes when you modify claims and you cannot select a causal part. Those things are just for starters. It is all...
Forum - 02/24/2022
... Suburban Avalance Add: 0.1 for LTZ trim (Chevy) or SLT on GMC (which never pays) The $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned...
Forum - 05/10/2022
My current issue is that this morning I needed to resubmit a claim and it paid without the parts. When I went to the screen it shows they are there but did not pay. I was in a call with GM and the "triage" team showing them and they are now...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Forum - 05/10/2022
I found one that for some reason the part amount came through as zero. I deleted it and added it back in and the price was there and the claim went through. Maybe that will help you.
Working Capital Claims Processing - 05/17/2022
If I understand correctly I submit for WACP when the parts are available and we have repaired the vehicle. I submit the WACP Zset claim before submitting the Field Action repair claim. Is that correct?
Forum - 05/25/2022
Here we put it all at cost and the diff is split between parts and service. We found that if the tech had a vehicle come in to have one replaced under warranty, and not talking about the first service, then it would pay 2.3. So we pay a total of...
Battery Tax? - 05/25/2022
HiMy parts department bills out a battery tax on my warranty claims with battery replacement. Do you know if we can claim this?Thanks, Carol
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 06/02/2022
I agree 100%. To replace an SD card tech had to first try 3 different parts if he didnt clock the time then he would have lost out on the OLH. Our rep has told us to keep punching like we were.
SRTA warranty - 08/05/2021
So I know that on the Warranty Quick Reference - Part Purchases on or after 4-1-2018 it states the warranty is *warranty is effective from date of installation to original purchaser. I have a customer that is selling his vehicle and had...
OnStar odometer rejects - 08/09/2021
... GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Administrative Allowance - 08/13/2021
... allowance's to?? I have been putting the administrative allowance of 25.00 to parts sale price, example air bags, radio's 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative allowance to sale labor.Any help will...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
Forum - 09/30/2021
Warranty support has always had me keep it all on same claim, if the original part was a covered repair. If it's a customer paid repair, then the p-w is an add-on, with all requirements (including customer auth) met
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Forum - 10/13/2021
... on a previous visit. This should be an R authorization on a repair previously performed due to a parts failure....
Forum - 09/28/2021
... would need his signature for OLH for the battery and as 1MaryRuble said, most likely an excessive parts auth....
Transmission Serial number - 12/03/2021
... assembly replacements,,,and if the tech forgets it you can still go to the old unit laying in parts ( it should be there as the claim wont pay ) and grab the sn off the old unit directly,,,something we found out was that the case holding the old unit...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Engine/Transmission Mark-up or Admin? - 12/28/2021
Hi,I'm trying to figure out if engine and transmission assemblies replaced are eligible for full parts mark-up, or a straight admin allowance. Is there something in writing? If so, I haven't been able to find it.TIA
Forum - 01/14/2022
... while securing the most amount of reimbursement allowed.If items are not compliant, they are part of dealers expense and not GM's concern. ...
Forum - 01/25/2022
I think the issue is that it is part of SBD. Step 1 is to verify the customer's concern. The technician only need comment that they verified it or didn't. They are likely stating that because it is how the techs are trained to approach their diagnosis...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
My current issue is that this morning I needed to resubmit a claim and it paid without the parts. When I went to the screen it shows they are there but did not pay. I was in a call with GM and the "triage" team showing them and they are now...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Forum - 05/10/2022
I found one that for some reason the part amount came through as zero. I deleted it and added it back in and the price was there and the claim went through. Maybe that will help you.
Working Capital Claims Processing - 05/17/2022
If I understand correctly I submit for WACP when the parts are available and we have repaired the vehicle. I submit the WACP Zset claim before submitting the Field Action repair claim. Is that correct?
Forum - 05/25/2022
Here we put it all at cost and the diff is split between parts and service. We found that if the tech had a vehicle come in to have one replaced under warranty, and not talking about the first service, then it would pay 2.3. So we pay a total of...
Battery Tax? - 05/25/2022
HiMy parts department bills out a battery tax on my warranty claims with battery replacement. Do you know if we can claim this?Thanks, Carol
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 06/02/2022
I agree 100%. To replace an SD card tech had to first try 3 different parts if he didnt clock the time then he would have lost out on the OLH. Our rep has told us to keep punching like we were.
SRTA warranty - 08/05/2021
So I know that on the Warranty Quick Reference - Part Purchases on or after 4-1-2018 it states the warranty is *warranty is effective from date of installation to original purchaser. I have a customer that is selling his vehicle and had...
OnStar odometer rejects - 08/09/2021
... GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Administrative Allowance - 08/13/2021
... allowance's to?? I have been putting the administrative allowance of 25.00 to parts sale price, example air bags, radio's 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative allowance to sale labor.Any help will...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
Forum - 09/30/2021
Warranty support has always had me keep it all on same claim, if the original part was a covered repair. If it's a customer paid repair, then the p-w is an add-on, with all requirements (including customer auth) met
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Forum - 10/13/2021
... on a previous visit. This should be an R authorization on a repair previously performed due to a parts failure....
Forum - 09/28/2021
... would need his signature for OLH for the battery and as 1MaryRuble said, most likely an excessive parts auth....
Transmission Serial number - 12/03/2021
... assembly replacements,,,and if the tech forgets it you can still go to the old unit laying in parts ( it should be there as the claim wont pay ) and grab the sn off the old unit directly,,,something we found out was that the case holding the old unit...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Engine/Transmission Mark-up or Admin? - 12/28/2021
Hi,I'm trying to figure out if engine and transmission assemblies replaced are eligible for full parts mark-up, or a straight admin allowance. Is there something in writing? If so, I haven't been able to find it.TIA
Forum - 01/14/2022
... while securing the most amount of reimbursement allowed.If items are not compliant, they are part of dealers expense and not GM's concern. ...
Forum - 01/25/2022
I think the issue is that it is part of SBD. Step 1 is to verify the customer's concern. The technician only need comment that they verified it or didn't. They are likely stating that because it is how the techs are trained to approach their diagnosis...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
Forum - 02/08/2022
... to olh,,,if you blend to both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
Forum - 02/08/2022
... gets added to the hood material,,,just double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend...
Email with this subject=== Technician and Service Advisor ID Number Validation in Global Warranty Management - 07/22/2021
I received this email and one part I've a question on ..... In cases where a Service Advisor did not write the job card, the Service Manager can enter his/her GMIN (example: Service Manager authorizes a Goodwill reimbursement for an incidental non-warranty...
Forum - 06/23/2021
... needs to have detailed notes and TAC case#. Your service manager needs to aurhtorize for OLH and PART CEILING EXCEEDED. You will need to submit claim to WSC with attachmentments (front & back of RO with manager authorizations, tech time punches and...
Forum - 05/28/2021
Oh yeah, I forgot about that. You can't do manual claim entry in global in Edge because like Mary said you can't add parts. It just sits there when you click the +. I also use IE11 for that.
Forum - 06/02/2021
... totally gone by next year and none of the other internet engines work with Global. You cant add parts in Chrome or Fox either. I have tried them all. ...
Buyback - claim processing - 02/19/2021
... bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And I'm trying to search the P&P and can't find anything....
What Would You Do - 06/21 - 05/26/2021
... was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The...
Forum - 05/12/2021
Glad I am not the only one fighting a losing battle! Parts gives me the 'it's GM's price, so they should just pay it' line
Forum - 05/13/2021
Hi 1MaryRuble - please don't feel foolish! We appreciate all of your input and participation in the Forum. Keep up the good work!
Forum - 05/14/2021
... the labor from 32.50 to 42.50 because after I move it to discount they spread the money between departments so Sales and Parts get to pay extra towards service first oil changes. Parts bills what they bill. Some of them are even higher but usually on...
Forum - 05/14/2021
... our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut off. So my question is.......
Forum - 05/18/2021
... without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great... Just would like an example or some answers. ...
Forum - 12/29/2020
... work, when you try to adjust a claim you get two comment boxes, and you cannot select causal parts or add parts to a manually entered claim. You would have to use IE11 for that, but pretty soon IE11 will be gone. GM is always about 4-5 years behind....
Forum - 12/29/2020
Scenario 1: As kristen stated, if the lines and valve are clogged with carbon it came from the canister, that would be parts and OLH to the canister failure. Scenario 2: Maybe I'm splitting hairs here, but if the PCV blows and the crank seal is whistling,...
Forum - 12/30/2020
Thanks for this info. I have 2 claims like this so going to submit them with the canister and the other parts under OLH. Although I do have one question. It is the canister that is the one that caused the failure. Is it not the valve that sticks...
Forum - 01/27/2021
... is the case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves. The warranty date/mileage would be based on the original sale of the purchase...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Forum - 04/13/2021
... to use powertrain, if you are referencing the TSB and using it to justify replacing the additional parts then that is not doing it correctly. The TSB includes replacement of the additional parts and although it is still a 40 group opcode and will count...
Claim submission order - 04/07/2021
... for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Forum - 04/13/2021
... would have no bearing in this instance because of the opcode restriction. Since you indicated the part numbers are the same, I would check the catalog to be sure that they are supposed to be the same part numbers just to be 100% sure....
Forum - 03/11/2021
... SM is not vague and details what the authorization is for. By that I mean don't just say "olh and parts for consequential damage in transmission", he needs to document something like "additional parts and other hours to recondition 1-2-3-4 clutch, replace...
Metal Contamination - 03/15/2021
... for a failure code when you get this in the cause notes. Do you have the technician state what part is coming apart/damage that is causing the metal contamination? What cause code are you using for metal contamination?I'll get notes many times that state...
Forum - 02/04/2021
I would run the PET with your explanation. It may come back with a -0- participation, but your SM has a $500 they can override with that reason
CPO Labor ops and bulletins - 02/05/2021
Heres a question I cannot find anywhere an answer for. CPO unit is within the Limited bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is...
... to olh,,,if you blend to both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
Forum - 02/08/2022
... gets added to the hood material,,,just double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend...
Email with this subject=== Technician and Service Advisor ID Number Validation in Global Warranty Management - 07/22/2021
I received this email and one part I've a question on ..... In cases where a Service Advisor did not write the job card, the Service Manager can enter his/her GMIN (example: Service Manager authorizes a Goodwill reimbursement for an incidental non-warranty...
Forum - 06/23/2021
... needs to have detailed notes and TAC case#. Your service manager needs to aurhtorize for OLH and PART CEILING EXCEEDED. You will need to submit claim to WSC with attachmentments (front & back of RO with manager authorizations, tech time punches and...
Forum - 05/28/2021
Oh yeah, I forgot about that. You can't do manual claim entry in global in Edge because like Mary said you can't add parts. It just sits there when you click the +. I also use IE11 for that.
Forum - 06/02/2021
... totally gone by next year and none of the other internet engines work with Global. You cant add parts in Chrome or Fox either. I have tried them all. ...
Buyback - claim processing - 02/19/2021
... bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And I'm trying to search the P&P and can't find anything....
What Would You Do - 06/21 - 05/26/2021
... was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The...
Forum - 05/12/2021
Glad I am not the only one fighting a losing battle! Parts gives me the 'it's GM's price, so they should just pay it' line
Forum - 05/13/2021
Hi 1MaryRuble - please don't feel foolish! We appreciate all of your input and participation in the Forum. Keep up the good work!
Forum - 05/14/2021
... the labor from 32.50 to 42.50 because after I move it to discount they spread the money between departments so Sales and Parts get to pay extra towards service first oil changes. Parts bills what they bill. Some of them are even higher but usually on...
Forum - 05/14/2021
... our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut off. So my question is.......
Forum - 05/18/2021
... without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great... Just would like an example or some answers. ...
Forum - 12/29/2020
... work, when you try to adjust a claim you get two comment boxes, and you cannot select causal parts or add parts to a manually entered claim. You would have to use IE11 for that, but pretty soon IE11 will be gone. GM is always about 4-5 years behind....
Forum - 12/29/2020
Scenario 1: As kristen stated, if the lines and valve are clogged with carbon it came from the canister, that would be parts and OLH to the canister failure. Scenario 2: Maybe I'm splitting hairs here, but if the PCV blows and the crank seal is whistling,...
Forum - 12/30/2020
Thanks for this info. I have 2 claims like this so going to submit them with the canister and the other parts under OLH. Although I do have one question. It is the canister that is the one that caused the failure. Is it not the valve that sticks...
Forum - 01/27/2021
... is the case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves. The warranty date/mileage would be based on the original sale of the purchase...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Forum - 04/13/2021
... to use powertrain, if you are referencing the TSB and using it to justify replacing the additional parts then that is not doing it correctly. The TSB includes replacement of the additional parts and although it is still a 40 group opcode and will count...
Claim submission order - 04/07/2021
... for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Forum - 04/13/2021
... would have no bearing in this instance because of the opcode restriction. Since you indicated the part numbers are the same, I would check the catalog to be sure that they are supposed to be the same part numbers just to be 100% sure....
Forum - 03/11/2021
... SM is not vague and details what the authorization is for. By that I mean don't just say "olh and parts for consequential damage in transmission", he needs to document something like "additional parts and other hours to recondition 1-2-3-4 clutch, replace...
Metal Contamination - 03/15/2021
... for a failure code when you get this in the cause notes. Do you have the technician state what part is coming apart/damage that is causing the metal contamination? What cause code are you using for metal contamination?I'll get notes many times that state...
Forum - 02/04/2021
I would run the PET with your explanation. It may come back with a -0- participation, but your SM has a $500 they can override with that reason
CPO Labor ops and bulletins - 02/05/2021
Heres a question I cannot find anywhere an answer for. CPO unit is within the Limited bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is...
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
GM REP ACCESSORIES - 09/22/2020
... paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. Anyone know how to go about doing that? ...
Forum - 09/23/2020
So it sounds like you have two parts, extension kit for each side and two lops. You would need to add a line for the other side. It doesn't need customer approval because he complained about both on the original write up and the SM woulld not need to...
Forum - 09/23/2020
the additional repair, clean and flush time and parts would be claims as OLH with SM approval and would have to be h-routed for review. Make sure punch times justify the time for the additional OLH requested and breakdown for review.
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Batteries - 10/23/2020
Just a quick question for everbody. What part# do you use when you submit a warranty claim for a battery? The AC Delco # (48PG) or the long # (88865245) or does it matter. Thank you
Forum - 06/18/2020
Have you tried the Warranty Job Aid, using VIN & part #? When searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim...
Forum - 06/15/2020
... authorize for repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Customer Enthusiasm - 06/10/2020
... Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer...
Repeat Repair on Recall - 06/24/2020
... window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable to put an Auth R on a recall?...
Forum - 06/24/2020
... with the technician or manager for more and/or improved comments (and potentially removing a part from the repair line to be handled internally if not supported as a warrantable failure). ...
Forum - 07/09/2020
Thanks for your assistance. I just wasn't sure if it was still possible to claim additional rental days once a part had been overnight shipped even if expedited shipping charge was removed on claim.
Forum - 09/02/2020
... check for any other error message that may be preventing the H route process, such as incompatible part or something like that. Hope you have it solved by now though! Have a great evening...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Submitting R-1234yf over 99 grams - 08/31/2020
I am trying to recover 125 grams of R-1234yf on a claim. The max amount that can be entered for parts is "99." I tried to claim the balance as miscellaneous net amount, but the claim rejected for excessive net amount. A DBC chat didn't help either. They...
Forum - 08/05/2020
Thank you for clarifying that. I did not realize a copy needed to be in the jobcard. Our parts manager keeps them in his records, so I will be requesting a copy for the jobcard..
Forum - 07/31/2020
... the 'top-off' limit. We finally had to set limitations with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 03/03/2020
Policy decisions are accompanied by the PET (Policy Evaluation Tool). Decisions that are within the GM participation range calculated by the PET may be submitted with Service Agent Self Authorization for a policy decision (with service management authorization...
Forum - 03/05/2020
Also question about policy - when you have to put policy A for One Time Free Replacement for brake pads under ZPTC part warranty ? Does that required PET? Thank you
Forum - 02/07/2020
... inside it would likely cause airbag deployment or worse. What was done to identify it as a failed part? Nearly impossible. 3. I might pay the tech for programming the TCM related to the bulletin or TAC instruction, but the fuse and steering wheel seem...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
ENGINE CORE DAMAGED - 01/17/2020
We just replaced an engine on a 2018 Equinox. My parts department said that since the old engine in damaged (it has a hole in the block) that it cannot be sent back to GM for core credit and i am to submit for it on my warranty claim. Is this right ?...
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
GM REP ACCESSORIES - 09/22/2020
... paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. Anyone know how to go about doing that? ...
Forum - 09/23/2020
So it sounds like you have two parts, extension kit for each side and two lops. You would need to add a line for the other side. It doesn't need customer approval because he complained about both on the original write up and the SM woulld not need to...
Forum - 09/23/2020
the additional repair, clean and flush time and parts would be claims as OLH with SM approval and would have to be h-routed for review. Make sure punch times justify the time for the additional OLH requested and breakdown for review.
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Batteries - 10/23/2020
Just a quick question for everbody. What part# do you use when you submit a warranty claim for a battery? The AC Delco # (48PG) or the long # (88865245) or does it matter. Thank you
Forum - 06/18/2020
Have you tried the Warranty Job Aid, using VIN & part #? When searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim...
Forum - 06/15/2020
... authorize for repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Customer Enthusiasm - 06/10/2020
... Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer...
Repeat Repair on Recall - 06/24/2020
... window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable to put an Auth R on a recall?...
Forum - 06/24/2020
... with the technician or manager for more and/or improved comments (and potentially removing a part from the repair line to be handled internally if not supported as a warrantable failure). ...
Forum - 07/09/2020
Thanks for your assistance. I just wasn't sure if it was still possible to claim additional rental days once a part had been overnight shipped even if expedited shipping charge was removed on claim.
Forum - 09/02/2020
... check for any other error message that may be preventing the H route process, such as incompatible part or something like that. Hope you have it solved by now though! Have a great evening...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Submitting R-1234yf over 99 grams - 08/31/2020
I am trying to recover 125 grams of R-1234yf on a claim. The max amount that can be entered for parts is "99." I tried to claim the balance as miscellaneous net amount, but the claim rejected for excessive net amount. A DBC chat didn't help either. They...
Forum - 08/05/2020
Thank you for clarifying that. I did not realize a copy needed to be in the jobcard. Our parts manager keeps them in his records, so I will be requesting a copy for the jobcard..
Forum - 07/31/2020
... the 'top-off' limit. We finally had to set limitations with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 03/03/2020
Policy decisions are accompanied by the PET (Policy Evaluation Tool). Decisions that are within the GM participation range calculated by the PET may be submitted with Service Agent Self Authorization for a policy decision (with service management authorization...
Forum - 03/05/2020
Also question about policy - when you have to put policy A for One Time Free Replacement for brake pads under ZPTC part warranty ? Does that required PET? Thank you
Forum - 02/07/2020
... inside it would likely cause airbag deployment or worse. What was done to identify it as a failed part? Nearly impossible. 3. I might pay the tech for programming the TCM related to the bulletin or TAC instruction, but the fuse and steering wheel seem...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
ENGINE CORE DAMAGED - 01/17/2020
We just replaced an engine on a 2018 Equinox. My parts department said that since the old engine in damaged (it has a hole in the block) that it cannot be sent back to GM for core credit and i am to submit for it on my warranty claim. Is this right ?...
Forum - 01/17/2020
... tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of this though....
Forum - 01/27/2020
I do my own credit memos daily. I would not have it any other way. That way if there are any error's in payment i can correct them and send them right back through. It's also a good way to keep up with your part's scrapping.
Forum - 03/26/2020
... the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). ...
Error Code 809: no master warranty found - 03/31/2020
I have parts warranty claim on an 2005 Silverado that I'm trying to submit but it was rejected for error code 809: no master warranty found. (can't be authorized must be corrected) Anyone know how to fix this?I double checked the vin and its correct,...
Customer reimbursement - 05/14/2020
... unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Courtesy Transportation - COVID 19 - 04/29/2020
... shuttle. I have 2 questions as it relates to this type of logicwould you all agree that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would yo...
Forum - 05/29/2020
Probably just write off the parts since usually they cost less than $20.00 and remember this type of claim in the future might need seals. Re-submit with the seals taking off but in the comments I would put they were replaced.
Forum - 10/03/2019
We have been obtaining some of our parts from other dealers, and I have submitted the difference and my claims have been paid. I haven't read of any restrictions on this since the strike.
Forum - 09/09/2019
That's how I thought I would submit it, I just wasn't sure if I put the full amount in reimbursement net item and then enter customer participation amount or, just put amount GM would have covered into reimbursement net item.
Forum - 09/10/2019
... reported into the CTP program at all times, the reimbursement rate for the dealership will be returned to the standard rate per day and all future rental vehicles will be reimbursed at the reduced rate. The guide also provides detail on vehicles that...
Forum - 08/29/2019
Part number 19241817: front brake rotor Part number 19255495: rear brake rotor A different rotor was replaced on the most recent visit.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
Forum - 07/16/2019
Thank you all for the help. We did reach out to Lund on the situation and they sent us a new one. Our parts dept is seriously considering not mentioning the 'in-channel' visors, as we have had several that have came off the vehicles and customers are...
Forum - 07/17/2019
... here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 08/02/2019
I personally always try to use this as rule of thumb. Anything that GM pays for must be time punched and parts retained per p&p.
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
Forum - 10/16/2019
Scenario 1: parts and OLH to the cylinder head, assuming the cause of failure is the same. There would be some overlap so the second head should be based solely on punch time Scenario 2: Both rotors are serviced on one line using the base time and add...
Forum - 10/18/2019
Very unusual scenario! My initial reaction: honor the original OTC part warranty with the independant garage (including providing them with the replacement part). This scenario is so unique that I have included it in the upcoming edition of...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 10/29/2019
Is there anything that has the 2019 and later model years? They had a list in parts, but it has gone missing. I'm thinking it was probably from the old bulletin before it was updated.
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 11/06/2019
... $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some help....
Forum - 12/16/2019
... ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was accepted for payment....
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
Safety Recall 08244A - 01/06/2010
... vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers are to inspect the transfer case date code and, if necessary, replace the transfer case. ...
... tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of this though....
Forum - 01/27/2020
I do my own credit memos daily. I would not have it any other way. That way if there are any error's in payment i can correct them and send them right back through. It's also a good way to keep up with your part's scrapping.
Forum - 03/26/2020
... the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). ...
Error Code 809: no master warranty found - 03/31/2020
I have parts warranty claim on an 2005 Silverado that I'm trying to submit but it was rejected for error code 809: no master warranty found. (can't be authorized must be corrected) Anyone know how to fix this?I double checked the vin and its correct,...
Customer reimbursement - 05/14/2020
... unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Courtesy Transportation - COVID 19 - 04/29/2020
... shuttle. I have 2 questions as it relates to this type of logicwould you all agree that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would yo...
Forum - 05/29/2020
Probably just write off the parts since usually they cost less than $20.00 and remember this type of claim in the future might need seals. Re-submit with the seals taking off but in the comments I would put they were replaced.
Forum - 10/03/2019
We have been obtaining some of our parts from other dealers, and I have submitted the difference and my claims have been paid. I haven't read of any restrictions on this since the strike.
Forum - 09/09/2019
That's how I thought I would submit it, I just wasn't sure if I put the full amount in reimbursement net item and then enter customer participation amount or, just put amount GM would have covered into reimbursement net item.
Forum - 09/10/2019
... reported into the CTP program at all times, the reimbursement rate for the dealership will be returned to the standard rate per day and all future rental vehicles will be reimbursed at the reduced rate. The guide also provides detail on vehicles that...
Forum - 08/29/2019
Part number 19241817: front brake rotor Part number 19255495: rear brake rotor A different rotor was replaced on the most recent visit.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
Forum - 07/16/2019
Thank you all for the help. We did reach out to Lund on the situation and they sent us a new one. Our parts dept is seriously considering not mentioning the 'in-channel' visors, as we have had several that have came off the vehicles and customers are...
Forum - 07/17/2019
... here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 08/02/2019
I personally always try to use this as rule of thumb. Anything that GM pays for must be time punched and parts retained per p&p.
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
Forum - 10/16/2019
Scenario 1: parts and OLH to the cylinder head, assuming the cause of failure is the same. There would be some overlap so the second head should be based solely on punch time Scenario 2: Both rotors are serviced on one line using the base time and add...
Forum - 10/18/2019
Very unusual scenario! My initial reaction: honor the original OTC part warranty with the independant garage (including providing them with the replacement part). This scenario is so unique that I have included it in the upcoming edition of...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 10/29/2019
Is there anything that has the 2019 and later model years? They had a list in parts, but it has gone missing. I'm thinking it was probably from the old bulletin before it was updated.
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 11/06/2019
... $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some help....
Forum - 12/16/2019
... ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was accepted for payment....
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
Safety Recall 08244A - 01/06/2010
... vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers are to inspect the transfer case date code and, if necessary, replace the transfer case. ...
Warranty Performance Analysis - 01/06/2010
... losses and profit. In 2009, it provided a comprehensive description of the functions of service department members. In 2010 we will provide a few examples of problems found during audits, as well instructions for dealer use to analyze their own warranty...
Warranty Management Workshop 2010 - 01/06/2010
... much information is covered in this one day class that sometimes leads to "information overload", particularly for attendees who are new to warranty. Occasionally a call is for further clarification on a specific topic. But a more common call goes like...
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
consequential labor time claimed - 10/16/2019
... claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for the component OR...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 09/13/2019
... to 12 months only. Any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty....
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
What Would You Do - 05/20 - 04/29/2020
... the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During submission the warranty administrator realized that the technician...
Forum - 05/04/2020
If the dealership is following proper parts retention they can locate the battery and using the repair order information the test could be run again to provide the code.
Forum - 04/01/2020
Original install date & part repl date?
What Would You Do - 04/20 - 03/27/2020
The owner of a 2018 Chevrolet Silverado brought their vehicle in to the service department due to an engine knock. After diagnosis the technician determined that either a new rod must be installed or the engine must be replaced. The dealer...
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
Forum - 01/17/2020
We have had confusion here in the past on whether or not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like...
Forum - 01/28/2020
Those unique situations do happen and should be handled on a case by case basis. If the particular case warrants it, contact the WSC for guidance prior to submission. Definitely coach/counsel the customer to use Roadside Assistance in the future, as well...
Forum - 01/16/2020
... (hard to believe that was 10 years ago already!). As 1MaryRuble mentioned, these situations (e.g. parts with a limited lifetime warranty) may require approval as a Policy Decision. ...
Forum - 02/17/2020
... that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 02/03/2020
... only on stock units. The short version is this: If you have one in stock, cut the cord until the parts are released to the warmer states. If you have a customer vehicle, tell them not to plug it in and that they should get notification when parts are...
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
Forum - 06/03/2020
On some Silverado the trans cooler is part of the AC condensor
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Forum - 09/29/2020
The Powertrain Warranty form is available within the Parts Policies and Procedures Manual, Article 1.1.3. As 1MaryRuble mentioned, the form states: "This warranty is transferable to subsequent owners, free of charge, by providing the above required...
Forum - 11/20/2020
Excellent responses to this months WWYD! As mentioned by many, update the PET to address the correct repair expense. The resubmission would include authorization and a business case for the Policy decision as well as the excessive parts.
... losses and profit. In 2009, it provided a comprehensive description of the functions of service department members. In 2010 we will provide a few examples of problems found during audits, as well instructions for dealer use to analyze their own warranty...
Warranty Management Workshop 2010 - 01/06/2010
... much information is covered in this one day class that sometimes leads to "information overload", particularly for attendees who are new to warranty. Occasionally a call is for further clarification on a specific topic. But a more common call goes like...
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
consequential labor time claimed - 10/16/2019
... claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for the component OR...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 09/13/2019
... to 12 months only. Any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty....
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
What Would You Do - 05/20 - 04/29/2020
... the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During submission the warranty administrator realized that the technician...
Forum - 05/04/2020
If the dealership is following proper parts retention they can locate the battery and using the repair order information the test could be run again to provide the code.
Forum - 04/01/2020
Original install date & part repl date?
What Would You Do - 04/20 - 03/27/2020
The owner of a 2018 Chevrolet Silverado brought their vehicle in to the service department due to an engine knock. After diagnosis the technician determined that either a new rod must be installed or the engine must be replaced. The dealer...
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
Forum - 01/17/2020
We have had confusion here in the past on whether or not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like...
Forum - 01/28/2020
Those unique situations do happen and should be handled on a case by case basis. If the particular case warrants it, contact the WSC for guidance prior to submission. Definitely coach/counsel the customer to use Roadside Assistance in the future, as well...
Forum - 01/16/2020
... (hard to believe that was 10 years ago already!). As 1MaryRuble mentioned, these situations (e.g. parts with a limited lifetime warranty) may require approval as a Policy Decision. ...
Forum - 02/17/2020
... that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 02/03/2020
... only on stock units. The short version is this: If you have one in stock, cut the cord until the parts are released to the warmer states. If you have a customer vehicle, tell them not to plug it in and that they should get notification when parts are...
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
Forum - 06/03/2020
On some Silverado the trans cooler is part of the AC condensor
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Forum - 09/29/2020
The Powertrain Warranty form is available within the Parts Policies and Procedures Manual, Article 1.1.3. As 1MaryRuble mentioned, the form states: "This warranty is transferable to subsequent owners, free of charge, by providing the above required...
Forum - 11/20/2020
Excellent responses to this months WWYD! As mentioned by many, update the PET to address the correct repair expense. The resubmission would include authorization and a business case for the Policy decision as well as the excessive parts.
Forum - 09/24/2020
... me, he emailed our DMA and she confirmed it. She suggessted we do it as a CSAT with or without participation as we saw fit....
Forum - 02/21/2021
... prepare the diluted solvent added to the vehicle may be claimed, and must be submitted in the Parts field of the transaction. Transactions including additional fluids added during PDI may require wholesale authorization....
Forum - 01/22/2021
... at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to chan...
Repair Only or Closest To Labor op - 01/28/2021
... getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time needed or does the...
Forum - 12/16/2020
... hour, because of the fact that their system is not techy enough to figure out that 2 of the same part numbers can be combined by revising a quantity! ...
Forum - 04/22/2021
... are covered and I was told by WSC that a PET would not be necessary since I looked up the failed part and it was a PT item.... Now that being said I have another one that the failed part states it is covered under PT ( just going to say I don't...
Forum - 04/27/2021
... open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct. So I did not submit this recall. This customer has 2001 and this...
Forum - 06/23/2021
... moldings, trim pieces, etc. which are considered necessary to ensure a quality repair of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended...
Bulletin and technicians write ups. - 06/30/2021
... It's listed on the bulletin. I'm always telling them the more information the better, but this particular tech is not easy to deal with....
Forum - 01/28/2022
Thank you for your response, my service manager and myself have been assuring they are replacing them. The parts dept is on board and the techs are of course being tech's.
Forum - 01/19/2022
... and may not be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 12/29/2021
... reason for your question. Is someone trying to tell you differently? GM likes it if you apply a participation amount to reduce their expense but I only do that in certain situations, usually related to a policy decision. ...
Forum - 12/07/2021
Negative, it would be nice though. My parts guys are getting confused.
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... Battery replacement are covered in DOC 5908728 and when we first submitted we found not to claim parts as they are supplied no charge ( but the doc doesnt really say that clearly ). But the next stumbling block we have encountered is the reject 856 VIN...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... sense to me because of being a CTP Dealer...I'm confused on what the enhancement is? Third party rental allowance has been $44 per day for a while now, and is what we've been submitting. I don't get what the enhancement is? Am I missing...
Forum - 09/28/2021
One line repair, parts and OLH to the first repair.
First free LOF reject - 08/19/2021
... it off, but I just find it extremely odd. Do you think it's an "oops" on GM's part by not entering that info when loading it into the system? Shrug.......
Forum - 06/09/2022
... for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the 0.5 will require OLH authorization....
Forum - 05/26/2022
NO TAX THAT I'M AWARE OF . OUR DEALER IS IN INDIANA. BILLING GM PARTS COST PLUS MARK UP (40%) OUR DEALER ALLOWANCE. SINCE YOU ARE IN CA . TAX ????
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 04/06/2022
After talking to the parts manager we are being billed for them. They are considered UP assemblies. For example we needed injectors but they don't have them to send to us so they sent us the whole assembly of the injectors with the fuel rails. Per P&P...
What Would You Do - 04/22 - 03/28/2022
A Chevrolet Silverado 2500 truck was brought into the service department to address a service engine soon light. The technician checked codes and found DTC P02E1 intake air flow valve, command valve and no movement. Power and ground to the...
Forum - 04/29/2022
you're not crazy and you're not alone! i have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through...
Forum - 04/27/2022
... at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling allowance does not apply for glove box literature claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor...
... me, he emailed our DMA and she confirmed it. She suggessted we do it as a CSAT with or without participation as we saw fit....
Forum - 02/21/2021
... prepare the diluted solvent added to the vehicle may be claimed, and must be submitted in the Parts field of the transaction. Transactions including additional fluids added during PDI may require wholesale authorization....
Forum - 01/22/2021
... at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to chan...
Repair Only or Closest To Labor op - 01/28/2021
... getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time needed or does the...
Forum - 12/16/2020
... hour, because of the fact that their system is not techy enough to figure out that 2 of the same part numbers can be combined by revising a quantity! ...
Forum - 04/22/2021
... are covered and I was told by WSC that a PET would not be necessary since I looked up the failed part and it was a PT item.... Now that being said I have another one that the failed part states it is covered under PT ( just going to say I don't...
Forum - 04/27/2021
... open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct. So I did not submit this recall. This customer has 2001 and this...
Forum - 06/23/2021
... moldings, trim pieces, etc. which are considered necessary to ensure a quality repair of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended...
Bulletin and technicians write ups. - 06/30/2021
... It's listed on the bulletin. I'm always telling them the more information the better, but this particular tech is not easy to deal with....
Forum - 01/28/2022
Thank you for your response, my service manager and myself have been assuring they are replacing them. The parts dept is on board and the techs are of course being tech's.
Forum - 01/19/2022
... and may not be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 12/29/2021
... reason for your question. Is someone trying to tell you differently? GM likes it if you apply a participation amount to reduce their expense but I only do that in certain situations, usually related to a policy decision. ...
Forum - 12/07/2021
Negative, it would be nice though. My parts guys are getting confused.
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... Battery replacement are covered in DOC 5908728 and when we first submitted we found not to claim parts as they are supplied no charge ( but the doc doesnt really say that clearly ). But the next stumbling block we have encountered is the reject 856 VIN...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... sense to me because of being a CTP Dealer...I'm confused on what the enhancement is? Third party rental allowance has been $44 per day for a while now, and is what we've been submitting. I don't get what the enhancement is? Am I missing...
Forum - 09/28/2021
One line repair, parts and OLH to the first repair.
First free LOF reject - 08/19/2021
... it off, but I just find it extremely odd. Do you think it's an "oops" on GM's part by not entering that info when loading it into the system? Shrug.......
Forum - 06/09/2022
... for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the 0.5 will require OLH authorization....
Forum - 05/26/2022
NO TAX THAT I'M AWARE OF . OUR DEALER IS IN INDIANA. BILLING GM PARTS COST PLUS MARK UP (40%) OUR DEALER ALLOWANCE. SINCE YOU ARE IN CA . TAX ????
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 04/06/2022
After talking to the parts manager we are being billed for them. They are considered UP assemblies. For example we needed injectors but they don't have them to send to us so they sent us the whole assembly of the injectors with the fuel rails. Per P&P...
What Would You Do - 04/22 - 03/28/2022
A Chevrolet Silverado 2500 truck was brought into the service department to address a service engine soon light. The technician checked codes and found DTC P02E1 intake air flow valve, command valve and no movement. Power and ground to the...
Forum - 04/29/2022
you're not crazy and you're not alone! i have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through...
Forum - 04/27/2022
... at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling allowance does not apply for glove box literature claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor...
Forum - 04/19/2022
... Front Side Door Outer Panel Finesse, Buff, Polish 1442244 Front Side Door Outer Panel Partial Color/Clear Coat 1442254 Front Side Door Outer Panel Partial Refinish Color/Clear Coat 1442264 Front Side Door Outer Panel Full Color/Clear Coat 1442274 Front...
Forum - 04/15/2022
... = 5 or greater Paint and Coatings ( 10 Results ) 1445854: Aluminum Wheel Partial Refinish Color/Clear Coat 1549364: Engine Compartment Paint - Repair 1445754: Steel Wheel Partial Refinish Color/Clear Coat 1549464: Interior Compartment...
Forum - 03/16/2023
... come off easily enough. Even sometimes and I have had this happen a one time use part has caused it to reject as well. If they put that sort of stuff in their story ahead of time then you should be fine. But I agree with you it is hard to...
Forum - 03/22/2023
... SM informed as to what is going on. Usually with the collateral damage you also end up with the parts excessive error too so you need to have that signed off anyway....
Forum - 04/11/2023
Define what you mean by "reman" because all transmissions are remanufactured unless it is a brand new model and no service parts are available. Do you mean an aftermarket reman or...?
Forum - 03/09/2023
... to copy and paste my TSR into (from excel download) and then I would filter it by tickets with no parts totals and I would delete those lines. After that I would put the date the claims paid and had a field that would use a formula to identify the scrap...
Forum - 05/19/2023
... them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 05/26/2023
... been over 12 months it should be COD. The only way you get the 24 month is if the customer pays a participation amount on the original repair, as if you did policy and then they failed later on....
Forum - 06/01/2023
... Roadside claims are excluded from the dongle device scan requirement. *Dealer Installed Part Warranty transactions require a dongle device scan. *Over the Counter Part Warranty transactions do not require a dongle device scan. *Mobile repairs that...
Paint Lops - 06/07/2023
... Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor...
Battery Replacement - 06/14/2023
... had this issue and how did you handle it? Were you able to get the battery paid. (FYI this is a parts warranty on an engine that the customer previously purchased and had us install).Thanks, Carol...
Forum - 06/27/2023
... ever. As an example one time we had an extended rental on a G8 for an ECM because there were no parts available and GM agreed to cover rental until they could locate one....
Forum - 06/17/2022
... ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear items. We did have one though that...
95/5 performance - 06/24/2022
... go in to the dealership twice a week but if the ro's don't have everything correct (tech notes, parts. authorizations) then it can take longer to get it processed. Just wondering what other warranty admins are interpreting this. I do realize the importance...
Forum - 07/19/2022
... fix anything you can't charge GM but if you do fix something and you have related diagnosis or parts on prior visits you can justify adding those to a repair claim with supporting documentation....
Forum - 08/31/2022
... about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to so they...
Forum - 09/09/2022
I asked WSC and this is her reply Its a business unit of authorized repairers who are registered to recycle the airbags. If you were part of that business unit you would know. Also I believe it might be for Europe.
Paint Blending - 02/02/2023
... ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial color/clear coat op. I know you have to clear the whole panel,,,but why are they blending into,,and charging,, both the front fender and the...
Forum - 09/14/2022
... Acadia, Sierra 1500 New N212354525 : 2022 Buick Enclave The six bulletins are separated by the parts and programming required by trim level and model. Based on parts availability, some of the bulletins will launch in phases by model. Refer...
GM Approvals - 03/23/2024
... dealer empowerment CPO restricted labor operations Warranty Block repairs Requests to use a non-GM part for any repair covered by GM Engine or transmission replaced for customer satisfaction where repair is less costly Requests for courtesy transportation...
Forum - 04/03/2024
... to adjust the original PET if the manager and customer are not satisifed with the original participation amounts when it was originally ran. I would check the job card and verify what the customer (or dealership) has paid. You shouldn't have...
May 2024 Recall Update - 04/23/2024
... letter. Customer Satisfaction Recall N232428240-02 Instrument Panel Center Storage Compartment: The recall bulletin has been revised to update the population, correction, parts table, warranty information and the service procedure. The recall involves...
Forum - 02/27/2024
... will pay with a thermostat claim as they are usually a small amount and included in the potential parts list. On a side note, I don't think they are effectively testing the sensors it is an attempt to cover their backsides and rarely do I see a real...
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 01/31/2024
... dealers and my current dealer doesn't have any PCC claims. If it is is the shop isn't it a parts warranty claim? ...
... Front Side Door Outer Panel Finesse, Buff, Polish 1442244 Front Side Door Outer Panel Partial Color/Clear Coat 1442254 Front Side Door Outer Panel Partial Refinish Color/Clear Coat 1442264 Front Side Door Outer Panel Full Color/Clear Coat 1442274 Front...
Forum - 04/15/2022
... = 5 or greater Paint and Coatings ( 10 Results ) 1445854: Aluminum Wheel Partial Refinish Color/Clear Coat 1549364: Engine Compartment Paint - Repair 1445754: Steel Wheel Partial Refinish Color/Clear Coat 1549464: Interior Compartment...
Forum - 03/16/2023
... come off easily enough. Even sometimes and I have had this happen a one time use part has caused it to reject as well. If they put that sort of stuff in their story ahead of time then you should be fine. But I agree with you it is hard to...
Forum - 03/22/2023
... SM informed as to what is going on. Usually with the collateral damage you also end up with the parts excessive error too so you need to have that signed off anyway....
Forum - 04/11/2023
Define what you mean by "reman" because all transmissions are remanufactured unless it is a brand new model and no service parts are available. Do you mean an aftermarket reman or...?
Forum - 03/09/2023
... to copy and paste my TSR into (from excel download) and then I would filter it by tickets with no parts totals and I would delete those lines. After that I would put the date the claims paid and had a field that would use a formula to identify the scrap...
Forum - 05/19/2023
... them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 05/26/2023
... been over 12 months it should be COD. The only way you get the 24 month is if the customer pays a participation amount on the original repair, as if you did policy and then they failed later on....
Forum - 06/01/2023
... Roadside claims are excluded from the dongle device scan requirement. *Dealer Installed Part Warranty transactions require a dongle device scan. *Over the Counter Part Warranty transactions do not require a dongle device scan. *Mobile repairs that...
Paint Lops - 06/07/2023
... Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor...
Battery Replacement - 06/14/2023
... had this issue and how did you handle it? Were you able to get the battery paid. (FYI this is a parts warranty on an engine that the customer previously purchased and had us install).Thanks, Carol...
Forum - 06/27/2023
... ever. As an example one time we had an extended rental on a G8 for an ECM because there were no parts available and GM agreed to cover rental until they could locate one....
Forum - 06/17/2022
... ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear items. We did have one though that...
95/5 performance - 06/24/2022
... go in to the dealership twice a week but if the ro's don't have everything correct (tech notes, parts. authorizations) then it can take longer to get it processed. Just wondering what other warranty admins are interpreting this. I do realize the importance...
Forum - 07/19/2022
... fix anything you can't charge GM but if you do fix something and you have related diagnosis or parts on prior visits you can justify adding those to a repair claim with supporting documentation....
Forum - 08/31/2022
... about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to so they...
Forum - 09/09/2022
I asked WSC and this is her reply Its a business unit of authorized repairers who are registered to recycle the airbags. If you were part of that business unit you would know. Also I believe it might be for Europe.
Paint Blending - 02/02/2023
... ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial color/clear coat op. I know you have to clear the whole panel,,,but why are they blending into,,and charging,, both the front fender and the...
Forum - 09/14/2022
... Acadia, Sierra 1500 New N212354525 : 2022 Buick Enclave The six bulletins are separated by the parts and programming required by trim level and model. Based on parts availability, some of the bulletins will launch in phases by model. Refer...
GM Approvals - 03/23/2024
... dealer empowerment CPO restricted labor operations Warranty Block repairs Requests to use a non-GM part for any repair covered by GM Engine or transmission replaced for customer satisfaction where repair is less costly Requests for courtesy transportation...
Forum - 04/03/2024
... to adjust the original PET if the manager and customer are not satisifed with the original participation amounts when it was originally ran. I would check the job card and verify what the customer (or dealership) has paid. You shouldn't have...
May 2024 Recall Update - 04/23/2024
... letter. Customer Satisfaction Recall N232428240-02 Instrument Panel Center Storage Compartment: The recall bulletin has been revised to update the population, correction, parts table, warranty information and the service procedure. The recall involves...
Forum - 02/27/2024
... will pay with a thermostat claim as they are usually a small amount and included in the potential parts list. On a side note, I don't think they are effectively testing the sensors it is an attempt to cover their backsides and rarely do I see a real...
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 01/31/2024
... dealers and my current dealer doesn't have any PCC claims. If it is is the shop isn't it a parts warranty claim? ...
Forum - 03/04/2024
... to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any overlap on labor (did you have to remove one to get to the other?)...
Forum - 03/18/2024
... was recently updated.The bulletin notes the following when providing a loaner through a 3rd party rental agency, "Reimbursement for the daily rate claimed must not exceed actual amount charged (vehicle insurance, fuel, taxes, levies, or other fees are...
Forum - 01/25/2024
Usually this is part of another repair for me, I have one today so we are submitting the repair the tech did which was the Reduction fluid tank replacement with OLH for the testing.
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 10/05/2023
... name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to say? DBC cannot get visual confirmation of these concerns since the claims...
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
ECM replacement on a diesel - 08/15/2023
... is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage Code: Emission E, E2Note: Base time includes Programming...
Forum - 10/03/2023
... guys are even worse. I have several transportation claims that I am about to write off for lack of participation. ...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Reducing Rejected Transactions - 11/29/2023
... get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive is the...
Warranty Administrator Tips - 10/25/2023
... can go back to the repairing technician for resolution before the vehicle leaves the service department. All engine and transmission repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are...
November 2023 Recall Update - 10/25/2023
... Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround...
Service Management Approval Requirements - 12/26/2023
... to support each item authorized. If a job card has other labor hours claimed and excessive parts or a repeat repair and policy, management may document a single authorization (signature/initials, date, time), with a separate explanation to each item...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Certified Pre-Owned Vehicles - 09/26/2023
... should be a covered repair. If after entering the labor operation you see “Your search returned no results.”, it is a covered repair. CPO vehicles are eligible for both Roadside Assistance and Courtesy Transportation for...
3 C's - 01/04/2023
... those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement should stand on its own with a clear understanding of the reason for the specific repair performed. And, finally, the stories...
February 2023 Recall Update - 01/24/2023
Customer Satisfaction Recall N212354520-04 Heated Seats: The recall bulletin has been updated to revise the correction, parts, warranty and service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado...
Requesting a Labor Rate Increase - 01/24/2023
... best method to reflect this information. Job cards that do not contain this information will be returned with an explanation and will not be analyzed. An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential...
Reject of the Month - May 2023 - 04/25/2023
... for ZPDI (Pre-Delivery Inspection), ZTPT (Transportation) transactions, or over the counter part warranty transactions (ZPTC). Roadside Assistance/Cadillac Roadside claims are excluded and do not require a dongle device scan. Dealer Installed Part...
The Warranty Resource Center - 04/25/2023
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents: Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Accessory Catalog Offerings - 06/26/2023
... to submit a transaction and add the warranty. It is important to communicate to the sales department that any time accessories are added to a vehicle, a transaction must be made that reports that sale and adds the warranty. The transaction type...
Adding an Attachment to a Pending Transaction - 04/26/2022
... submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code 06: Invalid GMIN number supplied for the...
Warranty Resource Center - 04/26/2022
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents: Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
... to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any overlap on labor (did you have to remove one to get to the other?)...
Forum - 03/18/2024
... was recently updated.The bulletin notes the following when providing a loaner through a 3rd party rental agency, "Reimbursement for the daily rate claimed must not exceed actual amount charged (vehicle insurance, fuel, taxes, levies, or other fees are...
Forum - 01/25/2024
Usually this is part of another repair for me, I have one today so we are submitting the repair the tech did which was the Reduction fluid tank replacement with OLH for the testing.
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 10/05/2023
... name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to say? DBC cannot get visual confirmation of these concerns since the claims...
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
ECM replacement on a diesel - 08/15/2023
... is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage Code: Emission E, E2Note: Base time includes Programming...
Forum - 10/03/2023
... guys are even worse. I have several transportation claims that I am about to write off for lack of participation. ...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Reducing Rejected Transactions - 11/29/2023
... get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive is the...
Warranty Administrator Tips - 10/25/2023
... can go back to the repairing technician for resolution before the vehicle leaves the service department. All engine and transmission repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are...
November 2023 Recall Update - 10/25/2023
... Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround...
Service Management Approval Requirements - 12/26/2023
... to support each item authorized. If a job card has other labor hours claimed and excessive parts or a repeat repair and policy, management may document a single authorization (signature/initials, date, time), with a separate explanation to each item...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Certified Pre-Owned Vehicles - 09/26/2023
... should be a covered repair. If after entering the labor operation you see “Your search returned no results.”, it is a covered repair. CPO vehicles are eligible for both Roadside Assistance and Courtesy Transportation for...
3 C's - 01/04/2023
... those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement should stand on its own with a clear understanding of the reason for the specific repair performed. And, finally, the stories...
February 2023 Recall Update - 01/24/2023
Customer Satisfaction Recall N212354520-04 Heated Seats: The recall bulletin has been updated to revise the correction, parts, warranty and service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado...
Requesting a Labor Rate Increase - 01/24/2023
... best method to reflect this information. Job cards that do not contain this information will be returned with an explanation and will not be analyzed. An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential...
Reject of the Month - May 2023 - 04/25/2023
... for ZPDI (Pre-Delivery Inspection), ZTPT (Transportation) transactions, or over the counter part warranty transactions (ZPTC). Roadside Assistance/Cadillac Roadside claims are excluded and do not require a dongle device scan. Dealer Installed Part...
The Warranty Resource Center - 04/25/2023
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents: Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Accessory Catalog Offerings - 06/26/2023
... to submit a transaction and add the warranty. It is important to communicate to the sales department that any time accessories are added to a vehicle, a transaction must be made that reports that sale and adds the warranty. The transaction type...
Adding an Attachment to a Pending Transaction - 04/26/2022
... submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code 06: Invalid GMIN number supplied for the...
Warranty Resource Center - 04/26/2022
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents: Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Air Conditioning Guidelines - 05/25/2022
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. Bulk R-134a and PAG oil are programmed to pay per ounce...
Special Coverage - 11/21/2022
... parameters of the special coverage adjustment program or within the 24-month, unlimited mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The...
Dongle Devices - 11/22/2022
... jumped or charged to use the dongle device to scan for the job card write up. For Dealer Installed Parts Warranties a dongle device scan is required. For Over-the-Counter Part Warranty situations, a dongle device scan is not required. A dongle device...
Reject of the Month - January 2022 - 01/03/2022
... Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Diagnosis Time Requirements - 01/04/2022
... clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Warranty Administration Acronyms - 01/04/2022
... --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN --- No Part Number NVLW --- New Vehicle Limited Warranty O2 --- Oxygen Sensor OBS --- Observation OLH --- Other Labor Hours O/U% --- Over or Under Percentage PCM ---...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... to use CCND labor operations as there is the potential for a repeat repair if the customer returns and the concern is found and corrected. Each instance should be handled on a case-by-case basis, submitting the CCND operation when supported and just...
Empowerment: - 12/01/2021
... Administration Resource Center. The guide covers the following tools: Policy Assistance: GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. Customer Enthusiasm:...
November 2021 Recall Update - 10/26/2021
... Rear Toe Link Separation: The recall bulleoctin has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear...
Severe Transportation Damage Guidelines - 04/29/2021
... based on FMVSS guidelines. GM will advise the Service Agent how to proceed with the claim. Bolt-on parts or replacement parts not requiring welding (i.e., wheels, tires, radios, batteries, glass, windshields, trim, chrome bumpers, etc.) are not considered...
New Vehicle Inspections - 04/29/2021
... of the letter of notification can be found in 1.1.5. If a Carrier makes a STI delivery to a non-participating dealership, the Carrier will be responsible for any damage or theft that may occur after the time of delivery. Under the STI Delivery Process,...
Accounting of Labor Time - 06/29/2021
... technician is working on the vehicle. Ensure that all elements of the repair (time documentation, parts billed on the job card, OLH, etc) must follow a logical order for the repair process. ...
Labor Operation Selection - 06/29/2021
... outlet hose were leaking and the technician states that both leaks are unique failures, one part did not cause the other to fail. Therefore, a line needs to be added to the job card to address the second defect. The line added is not considered an add...
New Error Codes - 07/27/2021
... unable to validate successful completion of a reprogramming event claimed in GWM, the claim was returned with error code 852. The error provided a general message that supporting data was invalid for transactions requiring a SPS Warranty Claim Code. To...
Reject of the Month - September 2021 - 08/30/2021
... rear defroster circuit, they should also be replaced. A 2015 GMC Sierra was in the service department for the completion of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
Air Conditioning Tips & Reminders - 06/29/2021
... systems must be trained and certified by an EPA approved organization. Refrigerant details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding...
Reject of the Month - January 2021 - 12/29/2020
... Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Warranty Claim Code - 03/22/2021
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field...
March 2021 Recall Update - 02/25/2021
... Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
A Better Cause of Failure - 05/28/2020
... repaired, seeing a failure isn’t necessarily an option when the component isn’t taken apart. The cause of failure in these situations becomes the technician’s diagnosis procedures and the corresponding test results. Below are...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... parameters of the special coverage adjustment program or within the 24-month, unlimited mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... pump and vacuum pump belt. Special Coverage A192219310-01 Radiator Leaks-Maven Vehicles: The parts table and service procedure has been updated in the special coverage bulletin. Certain 2015-19 Chevrolet Trax vehicles are included in the program. Emission...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... Assembled: The recall bulletin has been updated to include a revised service procedure, additional part information, and updated warranty information section. The recall affects certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles equipped...
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. Bulk R-134a and PAG oil are programmed to pay per ounce...
Special Coverage - 11/21/2022
... parameters of the special coverage adjustment program or within the 24-month, unlimited mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The...
Dongle Devices - 11/22/2022
... jumped or charged to use the dongle device to scan for the job card write up. For Dealer Installed Parts Warranties a dongle device scan is required. For Over-the-Counter Part Warranty situations, a dongle device scan is not required. A dongle device...
Reject of the Month - January 2022 - 01/03/2022
... Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Diagnosis Time Requirements - 01/04/2022
... clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Warranty Administration Acronyms - 01/04/2022
... --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN --- No Part Number NVLW --- New Vehicle Limited Warranty O2 --- Oxygen Sensor OBS --- Observation OLH --- Other Labor Hours O/U% --- Over or Under Percentage PCM ---...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... to use CCND labor operations as there is the potential for a repeat repair if the customer returns and the concern is found and corrected. Each instance should be handled on a case-by-case basis, submitting the CCND operation when supported and just...
Empowerment: - 12/01/2021
... Administration Resource Center. The guide covers the following tools: Policy Assistance: GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. Customer Enthusiasm:...
November 2021 Recall Update - 10/26/2021
... Rear Toe Link Separation: The recall bulleoctin has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear...
Severe Transportation Damage Guidelines - 04/29/2021
... based on FMVSS guidelines. GM will advise the Service Agent how to proceed with the claim. Bolt-on parts or replacement parts not requiring welding (i.e., wheels, tires, radios, batteries, glass, windshields, trim, chrome bumpers, etc.) are not considered...
New Vehicle Inspections - 04/29/2021
... of the letter of notification can be found in 1.1.5. If a Carrier makes a STI delivery to a non-participating dealership, the Carrier will be responsible for any damage or theft that may occur after the time of delivery. Under the STI Delivery Process,...
Accounting of Labor Time - 06/29/2021
... technician is working on the vehicle. Ensure that all elements of the repair (time documentation, parts billed on the job card, OLH, etc) must follow a logical order for the repair process. ...
Labor Operation Selection - 06/29/2021
... outlet hose were leaking and the technician states that both leaks are unique failures, one part did not cause the other to fail. Therefore, a line needs to be added to the job card to address the second defect. The line added is not considered an add...
New Error Codes - 07/27/2021
... unable to validate successful completion of a reprogramming event claimed in GWM, the claim was returned with error code 852. The error provided a general message that supporting data was invalid for transactions requiring a SPS Warranty Claim Code. To...
Reject of the Month - September 2021 - 08/30/2021
... rear defroster circuit, they should also be replaced. A 2015 GMC Sierra was in the service department for the completion of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
Air Conditioning Tips & Reminders - 06/29/2021
... systems must be trained and certified by an EPA approved organization. Refrigerant details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding...
Reject of the Month - January 2021 - 12/29/2020
... Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Warranty Claim Code - 03/22/2021
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field...
March 2021 Recall Update - 02/25/2021
... Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
A Better Cause of Failure - 05/28/2020
... repaired, seeing a failure isn’t necessarily an option when the component isn’t taken apart. The cause of failure in these situations becomes the technician’s diagnosis procedures and the corresponding test results. Below are...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... parameters of the special coverage adjustment program or within the 24-month, unlimited mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... pump and vacuum pump belt. Special Coverage A192219310-01 Radiator Leaks-Maven Vehicles: The parts table and service procedure has been updated in the special coverage bulletin. Certain 2015-19 Chevrolet Trax vehicles are included in the program. Emission...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... Assembled: The recall bulletin has been updated to include a revised service procedure, additional part information, and updated warranty information section. The recall affects certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles equipped...
Reject of the Month - 07/30/2019
... A2 or A4). If the technician fails to document the code or if the recorded code is inaccurate, return to the Warranty Claim Code tab in SPS to retrieve the code that was associated with the reprogramming event. The code may be found by VIN, date, and...
August 2019 Recall Update - 07/30/2019
... The recall that affects approximately 1,100 vehicles has been updated to include a revision to the part information section. Dealers will replace tempered glass with laminated glass in the left rear-quarter position for long wheelbase vehicles and both...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... tool must be applied and the customer is responsible for the portion indicated in the customer participation section displayed on the form. Before asking for policy approval on a vehicle with a service contract, the PET must be performed. If the results...
Pre-Delivery Inspection Processes - 07/30/2019
... must sign and date the form. The forms are found in GM GlobalConnect under the Service Department section in the Pre-Delivery Inspection Form link. Technicians will need to print the blank forms and complete them with pen or pencil. The blue form fields...
September 2019 Recall Update - 08/27/2019
... Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement. Vehicles included in the...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Roadside Assistance - 03/27/2019
... and will be in the dealership overnight with a warranty related defect. Roadside reunite - returning a vehicle to a customer who was traveling, had a breakdown, and is more than 100 miles from their home. Their vehicle must be disabled with a warranty...
March 2019 Recall Update - 02/21/2019
... Loss of Power Steering Assist: The recall bulletin has been revised to include an additional part in the parts table. The recall affects certain 2013-2017 Cadillac ATS, 2014-2017 Cadillac CTS, and 2016-2017 Chevrolet Camaro vehicles. Noncompliance...
Bulletin 16-NA-405 - 04/22/2019
... version includes the 2019 model year, revisions to the service procedure, and updates to the parts and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version...
June 2019 Recall Update - 05/29/2019
... The vehicles involved in the recall program were placed on stop delivery in February, 2019. Parts are now available for the 2017 Chevrolet Camaro vehicles. To date, parts are not yet available for 2016-17 Cadillac ATS, 2016-18 Cadillac CTS, or 2017 Chevrolet...
Air Conditioning Guidelines - 04/22/2019
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject of the Month - 03/26/2019
... of the authorization. - Service management authorization for Repeat Repairs (R) and Excessive Parts (P) are commonly missed, as authorization can take place at time of first transaction rejection. Confirm that the authorization is being documented on...
Recently Revised Bulletins - 04/29/2020
... that are purchased as a retail transaction and subsequently replaced under the GM Replacement Parts Warranty are handled through ACDelco. Transactions must not be submitted through GWM. Looking for more info on batteries? Check out our online training...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... score that you hope to achieve. There is also a chance for a repeat repair if the customer returns and the concern is found and corrected. Both of those situations are things that should be considered, however, if your technician has truly spent time...
Recall Summary Update - 01/28/2020
... Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved in the recall population. Customer...
Recall Notes - 01/28/2020
... Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations...
December 2019 Recall Update - 12/02/2019
... Sierra 2500/3500 trucks equipped with a 6.6L, 8-cylinder diesel engine has been revised to include parts, warranty, and service procedure updates. Safety Recall N182206311-03: Diesel Engine Block Heater Cord: The recall that affects certain 2017-19...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... for the appropriate labor operation. With the Job Aid, you will need to enter the VIN and the part number and the results should show at least one labor operation that matches the part. Occasionally, you will see a message that an exact match could not...
Vehicle History Files - 09/24/2019
... physical paper file that includes the shop copy of the job card. An electronic vehicle history as part of an electronic job card system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated...
Pre-Repair Authorization - 09/24/2019
... to process PRA requests. The free app can be downloaded and used by any member of the service department team via the Google Play Store or Apple Store. Key points to a successful PRA process: Only certain components require Pre-Repair Authorization...
Self-Authorization - 10/23/2019
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized,...
Reject of the Month - 10/23/2019
... also indicated that TAC was contacted and listed the case number in 3 C’s. The parts department charged out the appropriate SD card on the job card and the warranty administrator coded the claim with labor operation 3420860: Navigation Map...
What is Customer Enthusiasm? - 12/21/2017
... of a covered repair due to the cause of the failure, is not GM’s responsibility in this particular situation. Here are some examples: An outside door mirror is cracked. It could be that the customer ran into something, but they are adamant...
Concern Not Duplicated Labor Operations - 08/22/2017
... score that you are looking for. There is also a chance for a repeat repair if the customer returns within 90 days and the concern is found and corrected. Both of those situations are things that should be taken into consideration by service management...
Grading Criteria at a Glance - 09/27/2017
... in the past couple of months? What was their value and was there any Customer or Service Agent Participation? The above metrics, and many more, may be found in the Global Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary...
... A2 or A4). If the technician fails to document the code or if the recorded code is inaccurate, return to the Warranty Claim Code tab in SPS to retrieve the code that was associated with the reprogramming event. The code may be found by VIN, date, and...
August 2019 Recall Update - 07/30/2019
... The recall that affects approximately 1,100 vehicles has been updated to include a revision to the part information section. Dealers will replace tempered glass with laminated glass in the left rear-quarter position for long wheelbase vehicles and both...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... tool must be applied and the customer is responsible for the portion indicated in the customer participation section displayed on the form. Before asking for policy approval on a vehicle with a service contract, the PET must be performed. If the results...
Pre-Delivery Inspection Processes - 07/30/2019
... must sign and date the form. The forms are found in GM GlobalConnect under the Service Department section in the Pre-Delivery Inspection Form link. Technicians will need to print the blank forms and complete them with pen or pencil. The blue form fields...
September 2019 Recall Update - 08/27/2019
... Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement. Vehicles included in the...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Roadside Assistance - 03/27/2019
... and will be in the dealership overnight with a warranty related defect. Roadside reunite - returning a vehicle to a customer who was traveling, had a breakdown, and is more than 100 miles from their home. Their vehicle must be disabled with a warranty...
March 2019 Recall Update - 02/21/2019
... Loss of Power Steering Assist: The recall bulletin has been revised to include an additional part in the parts table. The recall affects certain 2013-2017 Cadillac ATS, 2014-2017 Cadillac CTS, and 2016-2017 Chevrolet Camaro vehicles. Noncompliance...
Bulletin 16-NA-405 - 04/22/2019
... version includes the 2019 model year, revisions to the service procedure, and updates to the parts and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version...
June 2019 Recall Update - 05/29/2019
... The vehicles involved in the recall program were placed on stop delivery in February, 2019. Parts are now available for the 2017 Chevrolet Camaro vehicles. To date, parts are not yet available for 2016-17 Cadillac ATS, 2016-18 Cadillac CTS, or 2017 Chevrolet...
Air Conditioning Guidelines - 04/22/2019
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject of the Month - 03/26/2019
... of the authorization. - Service management authorization for Repeat Repairs (R) and Excessive Parts (P) are commonly missed, as authorization can take place at time of first transaction rejection. Confirm that the authorization is being documented on...
Recently Revised Bulletins - 04/29/2020
... that are purchased as a retail transaction and subsequently replaced under the GM Replacement Parts Warranty are handled through ACDelco. Transactions must not be submitted through GWM. Looking for more info on batteries? Check out our online training...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... score that you hope to achieve. There is also a chance for a repeat repair if the customer returns and the concern is found and corrected. Both of those situations are things that should be considered, however, if your technician has truly spent time...
Recall Summary Update - 01/28/2020
... Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved in the recall population. Customer...
Recall Notes - 01/28/2020
... Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations...
December 2019 Recall Update - 12/02/2019
... Sierra 2500/3500 trucks equipped with a 6.6L, 8-cylinder diesel engine has been revised to include parts, warranty, and service procedure updates. Safety Recall N182206311-03: Diesel Engine Block Heater Cord: The recall that affects certain 2017-19...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... for the appropriate labor operation. With the Job Aid, you will need to enter the VIN and the part number and the results should show at least one labor operation that matches the part. Occasionally, you will see a message that an exact match could not...
Vehicle History Files - 09/24/2019
... physical paper file that includes the shop copy of the job card. An electronic vehicle history as part of an electronic job card system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated...
Pre-Repair Authorization - 09/24/2019
... to process PRA requests. The free app can be downloaded and used by any member of the service department team via the Google Play Store or Apple Store. Key points to a successful PRA process: Only certain components require Pre-Repair Authorization...
Self-Authorization - 10/23/2019
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized,...
Reject of the Month - 10/23/2019
... also indicated that TAC was contacted and listed the case number in 3 C’s. The parts department charged out the appropriate SD card on the job card and the warranty administrator coded the claim with labor operation 3420860: Navigation Map...
What is Customer Enthusiasm? - 12/21/2017
... of a covered repair due to the cause of the failure, is not GM’s responsibility in this particular situation. Here are some examples: An outside door mirror is cracked. It could be that the customer ran into something, but they are adamant...
Concern Not Duplicated Labor Operations - 08/22/2017
... score that you are looking for. There is also a chance for a repeat repair if the customer returns within 90 days and the concern is found and corrected. Both of those situations are things that should be taken into consideration by service management...
Grading Criteria at a Glance - 09/27/2017
... in the past couple of months? What was their value and was there any Customer or Service Agent Participation? The above metrics, and many more, may be found in the Global Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary...
SPID Label - 08/21/2017
The Service Parts Identification Label on all 2018 model year vehicles will be discontinued. Much of the information that was on the label will now be available through a QR code on the Certification Label. If the Certification Label does not have a QR...
Self-Authorization - 10/24/2017
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized,...
Mobil 1 Upgrade - 10/23/2017
... $27.00 (8 quarts), or $34.00 (10 quarts) or less with no additional charges. Dealers that elect to participate will collect the additional agreed upon amount for the Mobil 1 upgrade ($20, $27, or $34) from the customer. Dealers will continue to submit...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... to be mailed by July 9, 2018. Forms that were postmarked after that date were not processed and returned to the dealer. The new CAM-03 form is available in the Service Forms app within the General Information tab. The new form is designed for electronic...
Dead Battery - 06/25/2018
... A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics...
DTC P2463 - 06/25/2018
Technical Service Bulletin 10-06-05-002 addresses the importance of routine cleaning the Diesel Particulate Filter (DPF). Customers should be instructed that in order for the filter to clean itself, the vehicle must be driven above 30 mph until the Clean...
Customer Concern Not Duplicated - 06/25/2018
... score that you are looking for. There is also a chance for a repeat repair if the customer returns and the concern is found and corrected. Both of those situations are things that should be taken into consideration by service management when making an...
Air Conditioning Season - 04/23/2018
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Courtesy Transportation Program Guidelines - 04/23/2018
... order must be created with the customer’s information. If a vehicle used for a test drive is returned with miles over the qualified 500 miles, the dealer may only count the maximum of 500 miles as qualified toward the program mileage requirements. Dealership...
Reject of the Month - 04/23/2018
... 17367: Incorrect Torsion Bar Built into Front Seat Belt Retractors Recall 17337: Diesel Particulate Matter Sensor Diagnostic Fault All three recalls were performed and submitted for payment. Two of the recalls were accepted, 17456 and 17367, while recall...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
January 2019 Recall Update - 12/19/2018
... Loss of Power Steering Assist: The recall bulletin has been updated to include a revision to the parts section. The recall affects certain 2013-17 Cadillac ATS, 2014-17 Cadillac CTS, and 2016-17 Chevrolet Camaro vehicles. The parts section now clarifies...
Service Agent Self Authorization - 10/23/2018
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your dealership’s self-empowerment levels. A transaction that is...
Employee Discount Program - 10/23/2018
... may be used on their own vehicles or they may be shared with family and friends. Eligible participating dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount...
Dealer empowerment program - 10/24/2018
... coverage that are not the result of a covered defect in materials or workmanship. 50% customer participation is recommended when providing assistance. Customer Enthusiasm repairs are indicated by selecting the appropriate radio button at transaction...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Rental Policies - 12/19/2014
... of vehicle rental reimbursement days claimed must be justified by the warranty repair(s) performed.Parts expediting is not allowed with rentals of two or more days.A copy of the rental agreement should be attached to the job card. ...
Service Management Approval - 01/21/2015
... is required, but not limited to the following: all authorization codes (e.g. policy decision, part ceiling exceeded, repeat repair, etc), customer concern not duplicated, windshield replacements, wheel alignment/balance, OLH, repeat repairs, add on repairs,...
Transmitter/Fob Appearance - 07/29/2015
... 2 inserts to service 2 transmitters per vehicle at a cost of $4.04, plus mark-up, entered in the parts field. The Customer Enthusiasm box must be checked when submitting for claim reimbursement. ...
Free College Program - 06/02/2015
... thinking about going to school, but need to work. Announced in early May, it offers employees at participating dealerships a no-cost, no-debt education. FCA and its dealers pay for individual classes and associates, bachelors and master's degree programs...
November 2015 Recall Update - 10/23/2015
... transferred the seat position target bracket from the original seat base to the replacement base. Parts are currently not available to correct the condition. Dealers will be advised when the recall is scheduled for release.Safety Recall 15573: Ignition...
Brake Rotor Documentation Changes - 10/02/2015
... or monthly cleaning and inspection of equipment with repair or replacement of worn or damaged parts as needed. Annual or semi-annual calibration of equipment is also recommended, depending on frequency of use. The manufacturer of your equipment will...
New PQC Web Forms - 12/01/2015
... field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit under GM Authorization. If not restricted, submit as...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information. Original equipment information may be found in SI by typing the word "Identification"...
Courtesy Transportation Reminders - 03/01/2016
... be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program very long. But rental...
The Service Parts Identification Label on all 2018 model year vehicles will be discontinued. Much of the information that was on the label will now be available through a QR code on the Certification Label. If the Certification Label does not have a QR...
Self-Authorization - 10/24/2017
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized,...
Mobil 1 Upgrade - 10/23/2017
... $27.00 (8 quarts), or $34.00 (10 quarts) or less with no additional charges. Dealers that elect to participate will collect the additional agreed upon amount for the Mobil 1 upgrade ($20, $27, or $34) from the customer. Dealers will continue to submit...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... to be mailed by July 9, 2018. Forms that were postmarked after that date were not processed and returned to the dealer. The new CAM-03 form is available in the Service Forms app within the General Information tab. The new form is designed for electronic...
Dead Battery - 06/25/2018
... A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics...
DTC P2463 - 06/25/2018
Technical Service Bulletin 10-06-05-002 addresses the importance of routine cleaning the Diesel Particulate Filter (DPF). Customers should be instructed that in order for the filter to clean itself, the vehicle must be driven above 30 mph until the Clean...
Customer Concern Not Duplicated - 06/25/2018
... score that you are looking for. There is also a chance for a repeat repair if the customer returns and the concern is found and corrected. Both of those situations are things that should be taken into consideration by service management when making an...
Air Conditioning Season - 04/23/2018
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Courtesy Transportation Program Guidelines - 04/23/2018
... order must be created with the customer’s information. If a vehicle used for a test drive is returned with miles over the qualified 500 miles, the dealer may only count the maximum of 500 miles as qualified toward the program mileage requirements. Dealership...
Reject of the Month - 04/23/2018
... 17367: Incorrect Torsion Bar Built into Front Seat Belt Retractors Recall 17337: Diesel Particulate Matter Sensor Diagnostic Fault All three recalls were performed and submitted for payment. Two of the recalls were accepted, 17456 and 17367, while recall...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
January 2019 Recall Update - 12/19/2018
... Loss of Power Steering Assist: The recall bulletin has been updated to include a revision to the parts section. The recall affects certain 2013-17 Cadillac ATS, 2014-17 Cadillac CTS, and 2016-17 Chevrolet Camaro vehicles. The parts section now clarifies...
Service Agent Self Authorization - 10/23/2018
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your dealership’s self-empowerment levels. A transaction that is...
Employee Discount Program - 10/23/2018
... may be used on their own vehicles or they may be shared with family and friends. Eligible participating dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount...
Dealer empowerment program - 10/24/2018
... coverage that are not the result of a covered defect in materials or workmanship. 50% customer participation is recommended when providing assistance. Customer Enthusiasm repairs are indicated by selecting the appropriate radio button at transaction...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Rental Policies - 12/19/2014
... of vehicle rental reimbursement days claimed must be justified by the warranty repair(s) performed.Parts expediting is not allowed with rentals of two or more days.A copy of the rental agreement should be attached to the job card. ...
Service Management Approval - 01/21/2015
... is required, but not limited to the following: all authorization codes (e.g. policy decision, part ceiling exceeded, repeat repair, etc), customer concern not duplicated, windshield replacements, wheel alignment/balance, OLH, repeat repairs, add on repairs,...
Transmitter/Fob Appearance - 07/29/2015
... 2 inserts to service 2 transmitters per vehicle at a cost of $4.04, plus mark-up, entered in the parts field. The Customer Enthusiasm box must be checked when submitting for claim reimbursement. ...
Free College Program - 06/02/2015
... thinking about going to school, but need to work. Announced in early May, it offers employees at participating dealerships a no-cost, no-debt education. FCA and its dealers pay for individual classes and associates, bachelors and master's degree programs...
November 2015 Recall Update - 10/23/2015
... transferred the seat position target bracket from the original seat base to the replacement base. Parts are currently not available to correct the condition. Dealers will be advised when the recall is scheduled for release.Safety Recall 15573: Ignition...
Brake Rotor Documentation Changes - 10/02/2015
... or monthly cleaning and inspection of equipment with repair or replacement of worn or damaged parts as needed. Annual or semi-annual calibration of equipment is also recommended, depending on frequency of use. The manufacturer of your equipment will...
New PQC Web Forms - 12/01/2015
... field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit under GM Authorization. If not restricted, submit as...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information. Original equipment information may be found in SI by typing the word "Identification"...
Courtesy Transportation Reminders - 03/01/2016
... be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program very long. But rental...
Not a Transportation Transaction - 03/01/2016
... front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
Brake Pulsation - 06/27/2016
... unless the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
Proactive Alerts - 06/27/2016
... Eventually, alerts will be expanded to cover the entire GM lineup. The free service comes as part of the OnStar package. The data collected at each vehicle start is sent to GM through the vehicle's cellular communications portal and is checked against...
CTP Vehicles with Open Recalls - 04/08/2016
... whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th, VINs with active recalls (safety, non-compliance, or emissions) will appear red in the dealer's...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... services include: oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. Additionally:The service must be performed at a participating Cadillac dealershipThe dealer must record the...
Emissions - 05/22/2017
... and trucks with Light or Medium Duty Emissions is 3/50,000 (Duramax Diesel coverage is 5/50,000). Partial Zero Emissions Vehicle coverage for vehicles registered in PZEV states receive the following coverage: 15/150,000 Emission Related Components 10/150,000...
A/C Season - 04/17/2017
... must be entered in the comment field of the warranty claim. R-1234yf must be billed out in the parts field using a quantity of 1 for every 10 grams used....
Add On Repair Documentation Reminders - 09/27/2017
... card where the multi-point inspection was performed or on the job card, written when the customer returns for the repair. It must be on one of the job cards. Below are examples of a properly documented add on repair line: C. During the multipoint...
April 2017 Recall Update - 03/21/2017
... Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet...
Warranty Battery Replacements - 11/29/2016
... as soon as the technician has completed the repair while the vehicle is still in the service department. If the code is inaccurate, the technician may perform the test again to obtain an accurate result. Bulletin references: 15-06-03-002C: Original...
Drive to Succeed - 12/21/2016
... to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program...
OnStar Go - 12/21/2016
... built-in 4G LTE modem. The success of the service will depend on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar Go....
The User Options Tab in GWM - 12/21/2016
... been selected and moved to the Columns Displayed field, click the save button. The system will return to the GWM home screen. To view the custom results, select Search Transactions from the Analyze Warranty tab. Select the Advanced Search tab. For our...
Submitting a Transportation Transaction - 07/01/2014
Part 1: The process for submitting a transportation transaction differs from a regular warranty transaction. Transportation transactions use a different transaction type, ZTPT, and a complaint and cause code are not required. A damage code is used ...
The New Recall Center - 07/01/2014
... announced that there will be a significant enhancement within the dealer DMS and IVH systems; a parts/remedy available status field will be launched at the end of July. ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... of decision letter submittal to NHTSA. Additionally the notification must take place regardless if parts are available or the service procedures are available. Dealers have begun to notice GM's new functionality when looking up VINs in IVH. Certain...
Recall 14299A - 10/03/2014
... are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive, primer, 3M adhesive, nozzle,...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date and time must reflect that. Repeat repair and/or excessive...
Safe to Drive - 11/25/2014
... they did not provide directive on whether or not it is safe to drive the vehicle while parts are on order. ...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
Courtesy Transportation Update - 01/28/2014
... Chevrolet or Buick/GMC GMDRAC Service Agents will be reimbursed for $42 per day or $21 for same/partial day when utilizing their loaner fleet for service rentals. If a Chevrolet or Buick/GMC Service Agent utilizes a preferred rental agency, the daily...
April 2014 Recall Update - 04/03/2014
... customer should do until their vehicle is repaired. The letter will also inform customers that as parts become available, GM will send another letter asking them to contact their dealer to have the repair performed. It is expected that parts will be...
Scheduled Maintenance Programs - 04/03/2014
... is available within gmprograminfo.com or in GlobalConnect in the P&P Manuals and other Service/Parts Publication links. To locate the Quick Reference Sheet in Global, select Advanced Messages from Search Message on the Global homepage. From...
Green Garage - 12/09/2013
... are two stores in Boulder, CO. Service advisors are trained to educate and inform the customer of parts that should or should not be replaced. Technicians are called "car huggers" and work in garages with large glass windows through which customers can...
V6 Pickups - 12/09/2013
... pounds-feet of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel...
... front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
Brake Pulsation - 06/27/2016
... unless the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
Proactive Alerts - 06/27/2016
... Eventually, alerts will be expanded to cover the entire GM lineup. The free service comes as part of the OnStar package. The data collected at each vehicle start is sent to GM through the vehicle's cellular communications portal and is checked against...
CTP Vehicles with Open Recalls - 04/08/2016
... whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th, VINs with active recalls (safety, non-compliance, or emissions) will appear red in the dealer's...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... services include: oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. Additionally:The service must be performed at a participating Cadillac dealershipThe dealer must record the...
Emissions - 05/22/2017
... and trucks with Light or Medium Duty Emissions is 3/50,000 (Duramax Diesel coverage is 5/50,000). Partial Zero Emissions Vehicle coverage for vehicles registered in PZEV states receive the following coverage: 15/150,000 Emission Related Components 10/150,000...
A/C Season - 04/17/2017
... must be entered in the comment field of the warranty claim. R-1234yf must be billed out in the parts field using a quantity of 1 for every 10 grams used....
Add On Repair Documentation Reminders - 09/27/2017
... card where the multi-point inspection was performed or on the job card, written when the customer returns for the repair. It must be on one of the job cards. Below are examples of a properly documented add on repair line: C. During the multipoint...
April 2017 Recall Update - 03/21/2017
... Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet...
Warranty Battery Replacements - 11/29/2016
... as soon as the technician has completed the repair while the vehicle is still in the service department. If the code is inaccurate, the technician may perform the test again to obtain an accurate result. Bulletin references: 15-06-03-002C: Original...
Drive to Succeed - 12/21/2016
... to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program...
OnStar Go - 12/21/2016
... built-in 4G LTE modem. The success of the service will depend on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar Go....
The User Options Tab in GWM - 12/21/2016
... been selected and moved to the Columns Displayed field, click the save button. The system will return to the GWM home screen. To view the custom results, select Search Transactions from the Analyze Warranty tab. Select the Advanced Search tab. For our...
Submitting a Transportation Transaction - 07/01/2014
Part 1: The process for submitting a transportation transaction differs from a regular warranty transaction. Transportation transactions use a different transaction type, ZTPT, and a complaint and cause code are not required. A damage code is used ...
The New Recall Center - 07/01/2014
... announced that there will be a significant enhancement within the dealer DMS and IVH systems; a parts/remedy available status field will be launched at the end of July. ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... of decision letter submittal to NHTSA. Additionally the notification must take place regardless if parts are available or the service procedures are available. Dealers have begun to notice GM's new functionality when looking up VINs in IVH. Certain...
Recall 14299A - 10/03/2014
... are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive, primer, 3M adhesive, nozzle,...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date and time must reflect that. Repeat repair and/or excessive...
Safe to Drive - 11/25/2014
... they did not provide directive on whether or not it is safe to drive the vehicle while parts are on order. ...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
Courtesy Transportation Update - 01/28/2014
... Chevrolet or Buick/GMC GMDRAC Service Agents will be reimbursed for $42 per day or $21 for same/partial day when utilizing their loaner fleet for service rentals. If a Chevrolet or Buick/GMC Service Agent utilizes a preferred rental agency, the daily...
April 2014 Recall Update - 04/03/2014
... customer should do until their vehicle is repaired. The letter will also inform customers that as parts become available, GM will send another letter asking them to contact their dealer to have the repair performed. It is expected that parts will be...
Scheduled Maintenance Programs - 04/03/2014
... is available within gmprograminfo.com or in GlobalConnect in the P&P Manuals and other Service/Parts Publication links. To locate the Quick Reference Sheet in Global, select Advanced Messages from Search Message on the Global homepage. From...
Green Garage - 12/09/2013
... are two stores in Boulder, CO. Service advisors are trained to educate and inform the customer of parts that should or should not be replaced. Technicians are called "car huggers" and work in garages with large glass windows through which customers can...
V6 Pickups - 12/09/2013
... pounds-feet of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel...
December 2013 Recall Update - 12/09/2013
... Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse,...
November 2013 Recall Update - 11/18/2013
... The most recent bulletin revision is to notify the dealer that the ECM is no longer on PQC part restriction and is available for order from GMCC&A.Noncompliance Recall 13158B-Intermittent Brake Lamp Illumination: The recall bulletin has been updated...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... $35 per rental day and the rental vehicle need not be a GM vehicle. If repairs are delayed due to part availability, the maximum reimbursement is $280, payable only if GMPP is contacted within the first five days of the rental period.All GMPP plans,...
Investing in Factories - 01/10/2014
... transmissions. And $29.2 million will go to a casting plant in Bedford, IN, to make transmission parts. ...
Update to Service Procedure - 08/30/2012
... kit is all that is necessary to correct the condition. The hose has not proven to be a necessary part of the repair. ...
Transport Mode - 12/18/2012
... brake pedal, then press and hold the start/stop button for 15 seconds. Turning this feature off is part of the PDI process. A warranty claim should not be submitted to disable or enable this feature. G_0000147300...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure is seen on internal engine, transmission, transfer case or rear axle components, and before disassembly, repair or replacement of an engine,...
Certified Elite - 11/05/2012
... most recently adjusted are the new vehicle customer retention, now at 38% or higher and the dealer parts loyalty threshold, now at 79% rolling 12 month number. Repeat repair, service training standard and dealership tier 2 CAC or dealership CAC thresholds...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... the repair(s) performed. Once all of the transaction detail has been entered including parts, labour, net item amounts, and any necessary authorization and comments, select the "Add Attachment" button. The "Add Attachment" screen will then be displayed....
dexos1 and dexos2 Specs - 01/24/2013
... an OEM oil fill cap that identifies Mobil 1 as the engine oil that is required to be used in this particular engine. Those models include Corvette engines built at Wixom-RPO LS7 and LS9 for the Z06, and ZR1 and Corvette engines built at Wixom-RPO LS3...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
F and I - 06/19/2013
... policies with the Buick, Cadillac, Chevrolet and GMC names. These products will compete with partner Ally Financial, formerly GMAC. Ally offers extended service contracts, prepaid maintenance, GAP, lease wear and tear coverage, tire and wheel, anti-theft...
Certified Elite Criteria Update - 05/14/2013
... meet or exceed the following criteria:New Vehicle Customer Retention-41% or higher (NEW)Dealership Parts Loyalty-83% or higher (NEW)Repeat Repairs-3% or less (NEW)Service Training Standards-100% or aboveDealership Service Web Leads Closure-65% or higher...
OLH Best Practice - 04/12/2013
... potential debit of the entire repair if not compliant.For example:OLH for labour time to remove part of dash assembly to repair pinched wire. Authorizing 1.0 of OLH with authorization code E.John Smith, Service Mgr. 4/1/2013. ...
Paint-less Dent Repair - 04/12/2013
... that include cracked paint, dents that require holes to be drilled, dents that require structural parts to be removed or sharp dents in contoured areas, on the edge of panels, or in zero-clearance areas where glue stick dent removal has been unsuccessful. Bulletin...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 Â- front...
June 2013 Recall Update - 06/19/2013
... shift cables that were involved in the recall were also sold to customers as a service replacement part. Those vehicles have been added to the recall population and require completion of the service procedure contained within the bulletin. Dealers are...
2014 Equinox and Terrain - 10/01/2013
... be advised that no repairs are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... on light duty trucks/crossovers/and SUVs is 0.3. Oil and oil filters are billed out in the parts section. Premium Care Maintenance: Five labour operations are listed for oil change, tire rotation, cabin air filter replacement, engine air filter,...
The Rookie Corner - 11/17/2011
Tools Of The Trade - A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. As a warranty rookie, I can tell you that learning how and when to use warranty tools can and will make a huge difference in...
Reimbursing Customers for Product Field Actions - 01/19/2012
... the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer that this is the dollar amount GM determined was adequate to cover the repair and...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors ...
2012 Volt - 06/30/2011
... June. The suggested retail price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option...
Maintenance Coupon Reminder - 04/13/2012
... included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating in the program are required to accept a fixed reimbursement amount for the LOF, rotation and inspection. Transactions may be submitted for...
Effective Use of Self-Authorization Codes - 08/09/2012
... net J - Waive a deductibleM - Authorize a mileage discrepancyP - Authorize excessive partsR - Authorize repeat/related repairs All of these self-authorization codes have limitations that vary from each service agent. Once applied, service management...
... Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse,...
November 2013 Recall Update - 11/18/2013
... The most recent bulletin revision is to notify the dealer that the ECM is no longer on PQC part restriction and is available for order from GMCC&A.Noncompliance Recall 13158B-Intermittent Brake Lamp Illumination: The recall bulletin has been updated...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... $35 per rental day and the rental vehicle need not be a GM vehicle. If repairs are delayed due to part availability, the maximum reimbursement is $280, payable only if GMPP is contacted within the first five days of the rental period.All GMPP plans,...
Investing in Factories - 01/10/2014
... transmissions. And $29.2 million will go to a casting plant in Bedford, IN, to make transmission parts. ...
Update to Service Procedure - 08/30/2012
... kit is all that is necessary to correct the condition. The hose has not proven to be a necessary part of the repair. ...
Transport Mode - 12/18/2012
... brake pedal, then press and hold the start/stop button for 15 seconds. Turning this feature off is part of the PDI process. A warranty claim should not be submitted to disable or enable this feature. G_0000147300...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure is seen on internal engine, transmission, transfer case or rear axle components, and before disassembly, repair or replacement of an engine,...
Certified Elite - 11/05/2012
... most recently adjusted are the new vehicle customer retention, now at 38% or higher and the dealer parts loyalty threshold, now at 79% rolling 12 month number. Repeat repair, service training standard and dealership tier 2 CAC or dealership CAC thresholds...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... the repair(s) performed. Once all of the transaction detail has been entered including parts, labour, net item amounts, and any necessary authorization and comments, select the "Add Attachment" button. The "Add Attachment" screen will then be displayed....
dexos1 and dexos2 Specs - 01/24/2013
... an OEM oil fill cap that identifies Mobil 1 as the engine oil that is required to be used in this particular engine. Those models include Corvette engines built at Wixom-RPO LS7 and LS9 for the Z06, and ZR1 and Corvette engines built at Wixom-RPO LS3...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
F and I - 06/19/2013
... policies with the Buick, Cadillac, Chevrolet and GMC names. These products will compete with partner Ally Financial, formerly GMAC. Ally offers extended service contracts, prepaid maintenance, GAP, lease wear and tear coverage, tire and wheel, anti-theft...
Certified Elite Criteria Update - 05/14/2013
... meet or exceed the following criteria:New Vehicle Customer Retention-41% or higher (NEW)Dealership Parts Loyalty-83% or higher (NEW)Repeat Repairs-3% or less (NEW)Service Training Standards-100% or aboveDealership Service Web Leads Closure-65% or higher...
OLH Best Practice - 04/12/2013
... potential debit of the entire repair if not compliant.For example:OLH for labour time to remove part of dash assembly to repair pinched wire. Authorizing 1.0 of OLH with authorization code E.John Smith, Service Mgr. 4/1/2013. ...
Paint-less Dent Repair - 04/12/2013
... that include cracked paint, dents that require holes to be drilled, dents that require structural parts to be removed or sharp dents in contoured areas, on the edge of panels, or in zero-clearance areas where glue stick dent removal has been unsuccessful. Bulletin...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 Â- front...
June 2013 Recall Update - 06/19/2013
... shift cables that were involved in the recall were also sold to customers as a service replacement part. Those vehicles have been added to the recall population and require completion of the service procedure contained within the bulletin. Dealers are...
2014 Equinox and Terrain - 10/01/2013
... be advised that no repairs are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... on light duty trucks/crossovers/and SUVs is 0.3. Oil and oil filters are billed out in the parts section. Premium Care Maintenance: Five labour operations are listed for oil change, tire rotation, cabin air filter replacement, engine air filter,...
The Rookie Corner - 11/17/2011
Tools Of The Trade - A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. As a warranty rookie, I can tell you that learning how and when to use warranty tools can and will make a huge difference in...
Reimbursing Customers for Product Field Actions - 01/19/2012
... the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer that this is the dollar amount GM determined was adequate to cover the repair and...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors ...
2012 Volt - 06/30/2011
... June. The suggested retail price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option...
Maintenance Coupon Reminder - 04/13/2012
... included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating in the program are required to accept a fixed reimbursement amount for the LOF, rotation and inspection. Transactions may be submitted for...
Effective Use of Self-Authorization Codes - 08/09/2012
... net J - Waive a deductibleM - Authorize a mileage discrepancyP - Authorize excessive partsR - Authorize repeat/related repairs All of these self-authorization codes have limitations that vary from each service agent. Once applied, service management...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... child's college fund and finally the rest is deposited into your checking account. For the most part each account has a designation for those funds. The Christmas fund enables you to purchase gifts for your family and friends, the checking account for...
A Review of Roadside Assistance - 02/07/2012
... or 100,000 miles and are allowed for anyone driving the covered vehicle. This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel...
GSA Courtesy Delivery - 02/07/2012
... handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... due to the launch of the CARES Online website, which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify...
Limited Warranty Coverage At-A-Glance - 03/08/2012
... to access the Service Workbench, Reports and Tools, P&P Manuals and other Service/Parts Publications. The link to the coverage matrix is available within the publications list. ...
Loyalty Programs - 06/06/2012
... of loyalty program members is almost 60% nearly three times the NADA average. All dealerships that participated in the study had an existing points based loyalty program in place for a minimum period of 12 months prior to the data collection period ...
PDI Fluid Adds ... On The Forum - 03/10/2011
... thoroughly document the exact need or reason for the additional fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply...
Recall/Campaign Review - 02/23/2011
... small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure. These changes can have a significant impact on the job card total that is submitted for reimbursement. The changes...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Safety Recall 10426D - 01/19/2011
... exceed $2.00. The recall has been updated due to an expansion in the vehicle population. Both the parts and service sections have also been updated. The most recent update addresses Step 9 of the service procedure which includes the inspection procedure...
Basic Documentation - 01/19/2011
... new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world of warranty administration to start the year...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... as long as the customer is still covered under the new vehicle warranty and the service department has the necessary tools and training. GM has notified the field team to support the dealership's decision to perform cross-line warranty repairs.If the...
Rear Seat Belt Cross Buckle Design Layout - 02/04/2010
Bulletin 08-09-40-002A has been updated to add the 2010 model year and to include a seat belt part number. The bulletin has been issued to provide dealers and customers with the layout of the rear cross seat belt buckle design. The cross design was engineered...
Battery Tags - 01/06/2010
... will be void, we know that the warranty coverage is whatever is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering...
Safety Recall 10038A - 08/10/2010
... driver's floor mat will be replaced. An update to the recall was issued to address changes to the parts information and service procedure sections of the bulletin. ...
Diesel Exhaust Fluid - 08/10/2010
... 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The fluid is used to meet 2010 emissions standards in the US for diesel equipped vehicles. Diesel Exhaust Fluid...
Owner's Manual Availability - 05/12/2010
Looking for particular information (how to reset a power folding mirror, for example) on a certain vehicle, but can't find it in the service manual? The owners manual provides technical or service information that is helpful to the customer and in the...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... back immediately. From the warranty screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Forum - 11/02/2016
Thankfully the typo with the November quiz question was found and addressed quickly (it was updated online on 10/26/2016). We appreciate everyone's participation with the monthly Test Your Knowledge!
Time Documentation Contest - Share Your Results - WIN $250 - 10/24/2016
... Did the contest help improve communication? Reply to this post with your results. One participant’s story will randomly be selected to win a $250 VISA gift card! Share your results by November 18th. ...
Forum - 10/12/2016
... "These types of repairs are not covered by the New Vehicle Limited Warranty, a 50% customer participation is recommended."...
Re: Freight - 05/10/2016
So I know this is a super old post, but I have a similar query: can you claim part expedite cost and rental on the same job card? Reviewed the bulletin 99-0089-021 and I didn't see anything stating we could not. Could someone please clarify if this...
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
... child's college fund and finally the rest is deposited into your checking account. For the most part each account has a designation for those funds. The Christmas fund enables you to purchase gifts for your family and friends, the checking account for...
A Review of Roadside Assistance - 02/07/2012
... or 100,000 miles and are allowed for anyone driving the covered vehicle. This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel...
GSA Courtesy Delivery - 02/07/2012
... handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... due to the launch of the CARES Online website, which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify...
Limited Warranty Coverage At-A-Glance - 03/08/2012
... to access the Service Workbench, Reports and Tools, P&P Manuals and other Service/Parts Publications. The link to the coverage matrix is available within the publications list. ...
Loyalty Programs - 06/06/2012
... of loyalty program members is almost 60% nearly three times the NADA average. All dealerships that participated in the study had an existing points based loyalty program in place for a minimum period of 12 months prior to the data collection period ...
PDI Fluid Adds ... On The Forum - 03/10/2011
... thoroughly document the exact need or reason for the additional fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply...
Recall/Campaign Review - 02/23/2011
... small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure. These changes can have a significant impact on the job card total that is submitted for reimbursement. The changes...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Safety Recall 10426D - 01/19/2011
... exceed $2.00. The recall has been updated due to an expansion in the vehicle population. Both the parts and service sections have also been updated. The most recent update addresses Step 9 of the service procedure which includes the inspection procedure...
Basic Documentation - 01/19/2011
... new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world of warranty administration to start the year...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... as long as the customer is still covered under the new vehicle warranty and the service department has the necessary tools and training. GM has notified the field team to support the dealership's decision to perform cross-line warranty repairs.If the...
Rear Seat Belt Cross Buckle Design Layout - 02/04/2010
Bulletin 08-09-40-002A has been updated to add the 2010 model year and to include a seat belt part number. The bulletin has been issued to provide dealers and customers with the layout of the rear cross seat belt buckle design. The cross design was engineered...
Battery Tags - 01/06/2010
... will be void, we know that the warranty coverage is whatever is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering...
Safety Recall 10038A - 08/10/2010
... driver's floor mat will be replaced. An update to the recall was issued to address changes to the parts information and service procedure sections of the bulletin. ...
Diesel Exhaust Fluid - 08/10/2010
... 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The fluid is used to meet 2010 emissions standards in the US for diesel equipped vehicles. Diesel Exhaust Fluid...
Owner's Manual Availability - 05/12/2010
Looking for particular information (how to reset a power folding mirror, for example) on a certain vehicle, but can't find it in the service manual? The owners manual provides technical or service information that is helpful to the customer and in the...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... back immediately. From the warranty screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Forum - 11/02/2016
Thankfully the typo with the November quiz question was found and addressed quickly (it was updated online on 10/26/2016). We appreciate everyone's participation with the monthly Test Your Knowledge!
Time Documentation Contest - Share Your Results - WIN $250 - 10/24/2016
... Did the contest help improve communication? Reply to this post with your results. One participant’s story will randomly be selected to win a $250 VISA gift card! Share your results by November 18th. ...
Forum - 10/12/2016
... "These types of repairs are not covered by the New Vehicle Limited Warranty, a 50% customer participation is recommended."...
Re: Freight - 05/10/2016
So I know this is a super old post, but I have a similar query: can you claim part expedite cost and rental on the same job card? Reviewed the bulletin 99-0089-021 and I didn't see anything stating we could not. Could someone please clarify if this...
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
Re: updates on power trian coverages for 2011 - 10/26/2015
bearings went out after 2009 see bulletin 13-00-89-006 will give a list of parts no longer included in the powertrain warranty coverage 2010=2014
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly. It also checks to make sure the labor op, complaint and failure codes are valid. Once you go through...
Loaner Program clarification - 11/25/2015
We participate in the loaner program and I just want to see if anyone has a clear answer for me. If a client wants a loaner for a same day repair ($21.00 reimbursement) but all of our loaners are checked out...can you put them into a Enterprise rental...
HOW DO I CODE THIS? - 08/20/2015
... exhaust actuator solenoid valves and the efficiency of the catalytic converter (which is actually part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provid...
One line or Two lines - 09/10/2013
... It was rejected for Total Other Labor Hours exceed the allowance for labor code 3010230, Total parts amount exceeds the allowance for labor code 3010230, & Base labor hours exceed the allowance for labor code 3010230. I put in under 1 line and put labor...
recall 12045 - 01/22/2014
should this recall pay for cylinder and key. I am getting a reject for total parts excessive when I put in cylinder and key.
March - Share Your Tip! - 02/27/2014
What is the best method to get flush codes from your technician's? **Thank you for sharing your tips on this topic! Your participation automatically enters you in the random drawing to win $100!** Kristen/jlwarranty
Re: mean people - 02/12/2014
Thanks for your post! Made me smile. I do believe that the people who hire at the DBC are the same that hire at Partech and SPAC. No personality. I think they hate themselves. Hate mean people too.
What Would You Do - 03/14 - 02/27/2014
... and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with the customer pay expense in the customer participation field. The claim was set up to only pay the agreed upon one-hour diagnosis. The...
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
Ok, Rookie with lots of questions on this topic: When do you use 0590052? Do parts need to be billed out on the repair order, or claimed as net item only? Would 0590052 still be appropriate for DEF? Is there a certain dollar amount that can only be...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Recall 13426 - 03/18/2014
... for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
What Would You Do - 04/14 - 04/03/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Re: CWO Manager - 01/29/2015
... I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've been through 3 service advisors on one...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the job boards and notice...
Re: WIFI ACCESSORY - 09/19/2014
... Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI transaction with operation 0590032....
Re: one concern two failures - 10/29/2014
... 2), add an additional line to the repair order and proceed from there. Adding OLH and additional parts approval on multiple repairs performed on one line will probably also get the claim paid; but unfortunately it doesn't neccessarily mean GM will let...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN not on file so I can't transmit through my DMS, must go to Global Connect.Yeesh!!!!...
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us next???...
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
Re: updates on power trian coverages for 2011 - 10/26/2015
bearings went out after 2009 see bulletin 13-00-89-006 will give a list of parts no longer included in the powertrain warranty coverage 2010=2014
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly. It also checks to make sure the labor op, complaint and failure codes are valid. Once you go through...
Loaner Program clarification - 11/25/2015
We participate in the loaner program and I just want to see if anyone has a clear answer for me. If a client wants a loaner for a same day repair ($21.00 reimbursement) but all of our loaners are checked out...can you put them into a Enterprise rental...
HOW DO I CODE THIS? - 08/20/2015
... exhaust actuator solenoid valves and the efficiency of the catalytic converter (which is actually part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provid...
One line or Two lines - 09/10/2013
... It was rejected for Total Other Labor Hours exceed the allowance for labor code 3010230, Total parts amount exceeds the allowance for labor code 3010230, & Base labor hours exceed the allowance for labor code 3010230. I put in under 1 line and put labor...
recall 12045 - 01/22/2014
should this recall pay for cylinder and key. I am getting a reject for total parts excessive when I put in cylinder and key.
March - Share Your Tip! - 02/27/2014
What is the best method to get flush codes from your technician's? **Thank you for sharing your tips on this topic! Your participation automatically enters you in the random drawing to win $100!** Kristen/jlwarranty
Re: mean people - 02/12/2014
Thanks for your post! Made me smile. I do believe that the people who hire at the DBC are the same that hire at Partech and SPAC. No personality. I think they hate themselves. Hate mean people too.
What Would You Do - 03/14 - 02/27/2014
... and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with the customer pay expense in the customer participation field. The claim was set up to only pay the agreed upon one-hour diagnosis. The...
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
Ok, Rookie with lots of questions on this topic: When do you use 0590052? Do parts need to be billed out on the repair order, or claimed as net item only? Would 0590052 still be appropriate for DEF? Is there a certain dollar amount that can only be...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Recall 13426 - 03/18/2014
... for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
What Would You Do - 04/14 - 04/03/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Re: CWO Manager - 01/29/2015
... I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've been through 3 service advisors on one...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the job boards and notice...
Re: WIFI ACCESSORY - 09/19/2014
... Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI transaction with operation 0590032....
Re: one concern two failures - 10/29/2014
... 2), add an additional line to the repair order and proceed from there. Adding OLH and additional parts approval on multiple repairs performed on one line will probably also get the claim paid; but unfortunately it doesn't neccessarily mean GM will let...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN not on file so I can't transmit through my DMS, must go to Global Connect.Yeesh!!!!...
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us next???...
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
Re: Really??? Yes, really........ - 03/28/2012
something must be happening i cant get on the service part of global warranty NEVER MIND IT WORKS FINE THERE IS NO PROBLEM
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they do the actual repair. Less job cards to submit. Many times the customer has to drive it for more than a week & we...
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: REAR ENGINE MOUNT - 03/01/2012
... which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: Late Transaction Summary Report? - 03/01/2012
[quote] hkchevy1: For all of us who are "waiting" and focused on the overflow.... I worked on my warranty parts scrapping and got it all straightened out. Now for the filing...... [/quote] Yes, lots of filing......not my favorite at all...
Please Help with LOP(s) - 03/02/2012
... with this one b/c LOPs overlap. Tried with J0620 and 3.9 OLH - it rejected for excessive parts (24 adjusters/lifters) and excessive OLH. I tried using both LOPs, no good either. It won't get to the point to H-route either because of these messages....
OLH REJECTION ON TRANSMISSION CLAIM - 04/26/2012
We had a 2009 Express van with DTC P0894, removed transmission and inspected parts, found friction material from torque converter throughout, replaced torque converter and cleaned components. I submitted K7020 for 3.5 hours plus OLH for 2.0 for teardown,...
Re: GM Tire Program - 04/17/2012
Ok, so now I'm COMPLETELY confused. Our parts department has access to gmtirebilling.com, so does this mean THEY are to input the claim and not go through Global Warranty?
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process)...
Emissions Coverage - 01/17/2012
... 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now but my service...
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone....
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
Looking up the key code & cutting the key is part of the repair when replacing an ignition cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can...
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is...
OBTAIN KEY CODE / CUT KEY - 10/12/2011
... to within DBC, i spoke with Kendra from the DBC - After Sales Dept & she stated: If our parts dept is being charged for making the phone call to obtain a key code to cut the new key when replacing a ignition lock cylinder - it "can" be charged out &...
Re: Is anyone else on Arkona?? - 11/17/2011
... and then you lose everything you've been working on. Randomly transmits half of a claim, or leaves parts off, or even VINs. I'm sorry you are having a rough day. Want a shoulder to cry on (or maybe we could just go drink a beer) :-)...
NAVIGATION DISC - 11/18/2011
... HERE, BUT I HAVE A CLAIM FOR A NAVIGATION DISC REPLACEMENT, THAT REJECTS BECAUSE OF AN INVALID PART NUMBER. ARE WE ALLOWED TO CLAIM A NAV. DISC? LOL, I'VE TOTALLY DRAWN A BLANK ON THIS ONE! THANKS ...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
... only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should go well. [/quote] Thats what I was thinking - does...
What would you do? - 07/20/2012
... service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is that this claim was not originally started...
Re: CURIOUS ABOUT PAY - 06/19/2012
... warranty credits at my current dealership. At my prior dealer I was getting a 1% commission on parts and labor only. Fight for it! I feel we are worth it. Warranty brings a lot of revenue into the dealership. I had to ask for the commission at my first...
Re: Information on VISS - 06/08/2012
WE ALSO HAD ONE REJECT FOR AFTERMARKET WARRANTY HERE'S THE BEST PART IN VISS THE EXP. DATE IS 12/31/1999......SO I H CODED TO THE REP AND WILL KEEP FINGERS CROSSED
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... REG LOF MAINTENANCE. CANNOT FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR ...
Re: engine serial number - 08/15/2012
... the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
Re: Really??? Yes, really........ - 03/28/2012
something must be happening i cant get on the service part of global warranty NEVER MIND IT WORKS FINE THERE IS NO PROBLEM
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they do the actual repair. Less job cards to submit. Many times the customer has to drive it for more than a week & we...
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: REAR ENGINE MOUNT - 03/01/2012
... which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: Late Transaction Summary Report? - 03/01/2012
[quote] hkchevy1: For all of us who are "waiting" and focused on the overflow.... I worked on my warranty parts scrapping and got it all straightened out. Now for the filing...... [/quote] Yes, lots of filing......not my favorite at all...
Please Help with LOP(s) - 03/02/2012
... with this one b/c LOPs overlap. Tried with J0620 and 3.9 OLH - it rejected for excessive parts (24 adjusters/lifters) and excessive OLH. I tried using both LOPs, no good either. It won't get to the point to H-route either because of these messages....
OLH REJECTION ON TRANSMISSION CLAIM - 04/26/2012
We had a 2009 Express van with DTC P0894, removed transmission and inspected parts, found friction material from torque converter throughout, replaced torque converter and cleaned components. I submitted K7020 for 3.5 hours plus OLH for 2.0 for teardown,...
Re: GM Tire Program - 04/17/2012
Ok, so now I'm COMPLETELY confused. Our parts department has access to gmtirebilling.com, so does this mean THEY are to input the claim and not go through Global Warranty?
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process)...
Emissions Coverage - 01/17/2012
... 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now but my service...
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone....
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
Looking up the key code & cutting the key is part of the repair when replacing an ignition cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can...
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is...
OBTAIN KEY CODE / CUT KEY - 10/12/2011
... to within DBC, i spoke with Kendra from the DBC - After Sales Dept & she stated: If our parts dept is being charged for making the phone call to obtain a key code to cut the new key when replacing a ignition lock cylinder - it "can" be charged out &...
Re: Is anyone else on Arkona?? - 11/17/2011
... and then you lose everything you've been working on. Randomly transmits half of a claim, or leaves parts off, or even VINs. I'm sorry you are having a rough day. Want a shoulder to cry on (or maybe we could just go drink a beer) :-)...
NAVIGATION DISC - 11/18/2011
... HERE, BUT I HAVE A CLAIM FOR A NAVIGATION DISC REPLACEMENT, THAT REJECTS BECAUSE OF AN INVALID PART NUMBER. ARE WE ALLOWED TO CLAIM A NAV. DISC? LOL, I'VE TOTALLY DRAWN A BLANK ON THIS ONE! THANKS ...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
... only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should go well. [/quote] Thats what I was thinking - does...
What would you do? - 07/20/2012
... service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is that this claim was not originally started...
Re: CURIOUS ABOUT PAY - 06/19/2012
... warranty credits at my current dealership. At my prior dealer I was getting a 1% commission on parts and labor only. Fight for it! I feel we are worth it. Warranty brings a lot of revenue into the dealership. I had to ask for the commission at my first...
Re: Information on VISS - 06/08/2012
WE ALSO HAD ONE REJECT FOR AFTERMARKET WARRANTY HERE'S THE BEST PART IN VISS THE EXP. DATE IS 12/31/1999......SO I H CODED TO THE REP AND WILL KEEP FINGERS CROSSED
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... REG LOF MAINTENANCE. CANNOT FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR ...
Re: engine serial number - 08/15/2012
... the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: What would you do? - 10/09/2012
... service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is that this claim was not originally started...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
Forum - 09/19/2017
... the time and mileage parameters of the special coverage adjustment program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
... operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 12/08/2017
I would agree with cnkraemer with this one. The customer pay job card with the details surrounding the issue will become a part of the service history file for the VIN - supporting why this is a c/p issue not warranty.
Forum - 12/05/2017
... notice the highlighted section within this article pertaining to the responsible and accountable party for authorizations....
Early Bird Drop Envelope requirements? - 12/06/2017
... Many of the night drop envelopes come in with nothing on them (customer hasn't filled in any part of it), or they have filled in some but, as I said before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would...
Forum - 02/06/2018
... should know that their vehicle is covered under powertrain warranty. As for the parts, again, this is reviewed on a case by case basis. Of course we prefer that GM parts are installed, however, we cannot enforce this if done by an independent....
Forum - 02/09/2018
... COULD lead to a low coolant level her example clearly indicates that the thermostat is the failed part. If a customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts...
Forum - 02/19/2018
... dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must be attached to the transaction. Also, attach a copy of the Cost Comparison Worksheet with the replacement decision....
Forum - 02/28/2018
... the line may be added by the service manager, service consultant or any non-technical service department employee. The add-on line must be added to the front of the job card with all other customer concerns. The service manager must document their authorization...
Forum - 02/13/2018
... identifying the TSB. I don't think this one has an issue paying with the antenna as the failed part though....
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Customer Assistance $100 Voucher - 03/06/2018
... repair, which they disagreed with. The service manager made the decision not to adjust the participation level so they complained and received a $100 voucher through an email that specifically states "Valid towards any maintenance service as defined...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
Forum - 12/29/2017
... run into customers who use a “drop and go” method to accommodate their busy schedules, partially filling out drop envelopes, leaving notes or even emailing the dealership with their vehicle service requests. GM has expanded their policy on...
Incomplete Vehicle - 12/29/2017
... that correct?Thanks for any help you can provide. Apologies if this is posted in the wrong part of the forum....
Forum - 01/23/2018
... THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE HAD TO EAT A FEW OF THOSE BATTERIES. BUT NOT SINCE I NOW USE...
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
... postion. Ive had a few mistakes made during my learning curve. I have on in particular where I made a adjustment soon after entering it and seeing the claim didnt pay exactly as supposed to, so I made an adjustment and tried again, only to...
Forum - 02/06/2017
... through a claim and said its all changed and has no clue how to do it now. BTW previously i was an parts counter salemen. we were doing warranty out of house, and i was picked to do it internally....
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 02/20/2017
Submit a parts warranty transaction for the repair and reimburse the customer??
Forum - 02/20/2017
... other week for January's work. Once the month is closed, they pull the warranty labor and parts amounts that were collected from the management report from those lines. I realize this isn't exactly what I originally asked for, which was 1%...
Forum - 12/23/2016
... coverage. Now too, the coverages have jumped up to 15/150 even for select state component parts but the LTG still shows 8/80 and other coverages that don't match up to the IVH's on vehicles. I'm constantly second guessing myself on these. ...
Forum - 12/09/2016
Thanks again to everyone that participated in the Technician Time Documentation contest...lots of great pics & stories! Kristen : )
... service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is that this claim was not originally started...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
Forum - 09/19/2017
... the time and mileage parameters of the special coverage adjustment program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
... operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 12/08/2017
I would agree with cnkraemer with this one. The customer pay job card with the details surrounding the issue will become a part of the service history file for the VIN - supporting why this is a c/p issue not warranty.
Forum - 12/05/2017
... notice the highlighted section within this article pertaining to the responsible and accountable party for authorizations....
Early Bird Drop Envelope requirements? - 12/06/2017
... Many of the night drop envelopes come in with nothing on them (customer hasn't filled in any part of it), or they have filled in some but, as I said before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would...
Forum - 02/06/2018
... should know that their vehicle is covered under powertrain warranty. As for the parts, again, this is reviewed on a case by case basis. Of course we prefer that GM parts are installed, however, we cannot enforce this if done by an independent....
Forum - 02/09/2018
... COULD lead to a low coolant level her example clearly indicates that the thermostat is the failed part. If a customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts...
Forum - 02/19/2018
... dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must be attached to the transaction. Also, attach a copy of the Cost Comparison Worksheet with the replacement decision....
Forum - 02/28/2018
... the line may be added by the service manager, service consultant or any non-technical service department employee. The add-on line must be added to the front of the job card with all other customer concerns. The service manager must document their authorization...
Forum - 02/13/2018
... identifying the TSB. I don't think this one has an issue paying with the antenna as the failed part though....
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Customer Assistance $100 Voucher - 03/06/2018
... repair, which they disagreed with. The service manager made the decision not to adjust the participation level so they complained and received a $100 voucher through an email that specifically states "Valid towards any maintenance service as defined...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
Forum - 12/29/2017
... run into customers who use a “drop and go” method to accommodate their busy schedules, partially filling out drop envelopes, leaving notes or even emailing the dealership with their vehicle service requests. GM has expanded their policy on...
Incomplete Vehicle - 12/29/2017
... that correct?Thanks for any help you can provide. Apologies if this is posted in the wrong part of the forum....
Forum - 01/23/2018
... THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE HAD TO EAT A FEW OF THOSE BATTERIES. BUT NOT SINCE I NOW USE...
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
... postion. Ive had a few mistakes made during my learning curve. I have on in particular where I made a adjustment soon after entering it and seeing the claim didnt pay exactly as supposed to, so I made an adjustment and tried again, only to...
Forum - 02/06/2017
... through a claim and said its all changed and has no clue how to do it now. BTW previously i was an parts counter salemen. we were doing warranty out of house, and i was picked to do it internally....
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 02/20/2017
Submit a parts warranty transaction for the repair and reimburse the customer??
Forum - 02/20/2017
... other week for January's work. Once the month is closed, they pull the warranty labor and parts amounts that were collected from the management report from those lines. I realize this isn't exactly what I originally asked for, which was 1%...
Forum - 12/23/2016
... coverage. Now too, the coverages have jumped up to 15/150 even for select state component parts but the LTG still shows 8/80 and other coverages that don't match up to the IVH's on vehicles. I'm constantly second guessing myself on these. ...
Forum - 12/09/2016
Thanks again to everyone that participated in the Technician Time Documentation contest...lots of great pics & stories! Kristen : )
transmission overhauls by transmission type - 01/18/2017
... of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out on RO. Tech states resealed transmission. pn 24273083 billed out. How would you correctly code that to be paid. What ......if any are...
Forum - 03/30/2017
... on the job card is not a requirement. Be sure to include an explanation that the additional parts/labor claimed are a result of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing...
Forum - 05/09/2017
... claims, but even the little ones can be meticulous when adding all the misc junk not done thru parts dept. The beginning of May, made 6 years in this position. No raise in 2 years, never a bonus, because i would'nt know what to consider fair. I think...
Forum - 04/26/2017
My guess is that it came out with the release of the April 2017 LTG update. And yes, thank you everyone for your participation on the forum! Great information & thought provoking topics!
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/25/2017
... is responsible for ensuring that the Roadside Assistance vehicle is equipped with the necessary, parts, tools, and equipment....
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
Forum - 07/09/2018
... good measure the advisors usually attach a calculator but I'm thinking if the calculator shows any participation then it is an override. I may ask this question in Richmond tomorrow to see if someone can shed a little light on it or I may email WSC. Update:...
Forum - 07/09/2018
... a DMA Pre-Auth request form)is to override any amount the calculator would show as customer participation, so that it doesn't count against us on our Policy adherence. Here in NW Florida any deviation counts against us :)...
Forum - 11/06/2018
... separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation listed in the EI. ...
Forum - 10/18/2018
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty."...
Forum - 04/25/2018
... New Vehicle Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New Vehicle Bumper to Bumper Warranty. P&P Article 2.8.5: If a battery is replaced during the bumper...
Forum - 04/25/2018
In the new Warranty Resource Center the 2018 Model Year Emissions Warranty Parts List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations...
Forum - 04/18/2018
... missing separate time documentation for OLH). Management authorization was noted for the excessive parts....
CUSTOMER STATES COOLANT LEAK - 04/18/2018
... show removing the thermostat housing when removing the water pump so is it okay to put those 2 parts on one line and then put the water outlet on a separate line? And since this is all one customer concern it should not have to have the add-on...
What Would You Do - 05/18 - 04/23/2018
... being replaced, indicated that the replacements were Customer Enthusiasm, with no pro rate or participation, and submitted the transactions for GM Authorization, as both vehicles had greater than 12,000 miles on the odometer. The WSC Agent reviewed...
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
Forum - 05/07/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management."...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S PART OF THE REPAIR....
Forum - 05/02/2018
... perform the recalls with a qty 1, then I can close them in case we sell the truck and adjust the parts amount when I submit the claim. Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/01/2018
Thanks for your response. I did a DBC chat and the rep gave me the part number for dex-cool coolant is being paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles....
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
DIRT REMOVAL to access - 02/08/2019
... When these trucks come in they are sometimes caked in dirt. Sometimes in order to access a part the tech must remove the dirt to get to the area to be worked on. The techs keep asking for OLH time on this. What do any of you who have this issue do...internal...
Forum - 01/31/2019
... OLH time. I have a tech that was searching for a water leak in the vehicle. He needed to remove parts of the dash to inspect and then he needed to remove the center console and found that the drain tube was kinked. That was his first time punch...
Forum - 01/10/2019
... amount (they paid over $4,000.00 on vacation) and reimbursed them the amount that GM would have participated. I had to contact my GM representative to make sure everything was in line before I submitted, attached all the relevant documents (reimbursement...
... of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out on RO. Tech states resealed transmission. pn 24273083 billed out. How would you correctly code that to be paid. What ......if any are...
Forum - 03/30/2017
... on the job card is not a requirement. Be sure to include an explanation that the additional parts/labor claimed are a result of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing...
Forum - 05/09/2017
... claims, but even the little ones can be meticulous when adding all the misc junk not done thru parts dept. The beginning of May, made 6 years in this position. No raise in 2 years, never a bonus, because i would'nt know what to consider fair. I think...
Forum - 04/26/2017
My guess is that it came out with the release of the April 2017 LTG update. And yes, thank you everyone for your participation on the forum! Great information & thought provoking topics!
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/25/2017
... is responsible for ensuring that the Roadside Assistance vehicle is equipped with the necessary, parts, tools, and equipment....
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
Forum - 07/09/2018
... good measure the advisors usually attach a calculator but I'm thinking if the calculator shows any participation then it is an override. I may ask this question in Richmond tomorrow to see if someone can shed a little light on it or I may email WSC. Update:...
Forum - 07/09/2018
... a DMA Pre-Auth request form)is to override any amount the calculator would show as customer participation, so that it doesn't count against us on our Policy adherence. Here in NW Florida any deviation counts against us :)...
Forum - 11/06/2018
... separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation listed in the EI. ...
Forum - 10/18/2018
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty."...
Forum - 04/25/2018
... New Vehicle Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New Vehicle Bumper to Bumper Warranty. P&P Article 2.8.5: If a battery is replaced during the bumper...
Forum - 04/25/2018
In the new Warranty Resource Center the 2018 Model Year Emissions Warranty Parts List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations...
Forum - 04/18/2018
... missing separate time documentation for OLH). Management authorization was noted for the excessive parts....
CUSTOMER STATES COOLANT LEAK - 04/18/2018
... show removing the thermostat housing when removing the water pump so is it okay to put those 2 parts on one line and then put the water outlet on a separate line? And since this is all one customer concern it should not have to have the add-on...
What Would You Do - 05/18 - 04/23/2018
... being replaced, indicated that the replacements were Customer Enthusiasm, with no pro rate or participation, and submitted the transactions for GM Authorization, as both vehicles had greater than 12,000 miles on the odometer. The WSC Agent reviewed...
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
Forum - 05/07/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management."...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S PART OF THE REPAIR....
Forum - 05/02/2018
... perform the recalls with a qty 1, then I can close them in case we sell the truck and adjust the parts amount when I submit the claim. Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/01/2018
Thanks for your response. I did a DBC chat and the rep gave me the part number for dex-cool coolant is being paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles....
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
DIRT REMOVAL to access - 02/08/2019
... When these trucks come in they are sometimes caked in dirt. Sometimes in order to access a part the tech must remove the dirt to get to the area to be worked on. The techs keep asking for OLH time on this. What do any of you who have this issue do...internal...
Forum - 01/31/2019
... OLH time. I have a tech that was searching for a water leak in the vehicle. He needed to remove parts of the dash to inspect and then he needed to remove the center console and found that the drain tube was kinked. That was his first time punch...
Forum - 01/10/2019
... amount (they paid over $4,000.00 on vacation) and reimbursed them the amount that GM would have participated. I had to contact my GM representative to make sure everything was in line before I submitted, attached all the relevant documents (reimbursement...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... I'm thinking with it being a Policy Decision I will need to get with the technician because a part has to have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusi...
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
Labor Op Codes - 11/29/2018
... warranty administrator who had been doing this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. ...
Forum - 04/02/2019
So you don't lose money on these at all? Is there a markup on your parts or do you have them at cost? I can't remember how much is billed out on the DEF. It seems like a lot. I haven't paid as much attention to that since we went...
Forum - 04/03/2019
... limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless otherwise notified....
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
What labor op to use? - 04/17/2019
... controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
Forum - 06/20/2019
... under I or U. As I was saying earlier they do list the new refrigerant on the build sheet. My parts guys find this very helpful when billing it out. KRV...
Forum - 05/31/2019
... it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is...
Forum - 06/18/2019
... for sale. The reimbursement cannot exceed 77 days (which actually gave 20 days from remedy/parts avaialble to get it completed). As to the wca, this will be my first time doing one......
What Would You Do - 05/19 - 04/22/2019
... half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy of the job card and found that the technician had noted...
Re: More Global Warranty questions - 02/03/2010
... time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: Excessive rental - 12/15/2009
We have only had three claims in 2 years that had any rental over 3 days. All three were part delays, so we supported the claims with spac case numbers & freight receipt bills, then hrouted the claims. Other than that, we tend to use the shuttle feature...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN "A" .
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
With the switch to Global the Rental, shuttle etc is part of the repair line. We have set up misc. codes that the advisor adds to the repair line, with the amt. so I know to submit it. Sometimes if they remember they note it on the hard copy too.
Re: DURASTOP and GWM - 04/06/2010
... indicator and then auth. as a policy decision (goodwill), like we're told to do for Lifetime parts. I'd question why pads are being covered over the 12 mo. period, but sounded like it was some sort of goodwill deal from your post....
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
GM will reimburse the dealer charges received for express shipping of parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
Re: RENTAL REJECTS - 07/10/2009
... -------------------------------------------------------------------------------- GM SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
... I'm thinking with it being a Policy Decision I will need to get with the technician because a part has to have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusi...
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
Labor Op Codes - 11/29/2018
... warranty administrator who had been doing this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. ...
Forum - 04/02/2019
So you don't lose money on these at all? Is there a markup on your parts or do you have them at cost? I can't remember how much is billed out on the DEF. It seems like a lot. I haven't paid as much attention to that since we went...
Forum - 04/03/2019
... limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless otherwise notified....
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
What labor op to use? - 04/17/2019
... controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
Forum - 06/20/2019
... under I or U. As I was saying earlier they do list the new refrigerant on the build sheet. My parts guys find this very helpful when billing it out. KRV...
Forum - 05/31/2019
... it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is...
Forum - 06/18/2019
... for sale. The reimbursement cannot exceed 77 days (which actually gave 20 days from remedy/parts avaialble to get it completed). As to the wca, this will be my first time doing one......
What Would You Do - 05/19 - 04/22/2019
... half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy of the job card and found that the technician had noted...
Re: More Global Warranty questions - 02/03/2010
... time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: Excessive rental - 12/15/2009
We have only had three claims in 2 years that had any rental over 3 days. All three were part delays, so we supported the claims with spac case numbers & freight receipt bills, then hrouted the claims. Other than that, we tend to use the shuttle feature...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN "A" .
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
With the switch to Global the Rental, shuttle etc is part of the repair line. We have set up misc. codes that the advisor adds to the repair line, with the amt. so I know to submit it. Sometimes if they remember they note it on the hard copy too.
Re: DURASTOP and GWM - 04/06/2010
... indicator and then auth. as a policy decision (goodwill), like we're told to do for Lifetime parts. I'd question why pads are being covered over the 12 mo. period, but sounded like it was some sort of goodwill deal from your post....
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
GM will reimburse the dealer charges received for express shipping of parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
Re: RENTAL REJECTS - 07/10/2009
... -------------------------------------------------------------------------------- GM SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: Lost Rep - 09/25/2009
... did the Authorizing and push throughs. I hear there are some "conflicts" because your service parts reps are responsible for "warranty Overage" and have to access to the claims. So I guess this is a work in progress....
Re: Lost Rep - 09/21/2009
We also lost our rep--he took early retirement. We have heard that the parts/service position is going to be the same person from here on out and new assignments would take effect Oct. 1st and we would hear before then who our new rep. would be.
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... ERA CLAIM #: 290522-2 OEM SAP TRANSACTION NUMBER: 001067887437 OEM VERSION: 0007 RETURNED: AMOUNT: 0.00 REASON: DISPOSITION: STATUS: REJECTED CODE: 800 REASON: Labor Code T5609 is not covered...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: TIRE ISSUES - 06/08/2010
... and is a number on the tire itself. We recently did our first tire the new way. I had our Parts Mgr. get the tire info needed for me so I could put the info in. Once we put in the TPC # it did populate some of the fields....
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Emissions Warranty - 04/16/2010
... anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered under which one? Thanks! ...
Re: GWM - 05/14/2010
I looked it up in the manual: Feedback lists the transactions that have received feedback from the parts inspectors. I assume that there is nothing to see unless you see a number there instead of the "0"
Re: Chrome Wheel Supplier questions - 05/04/2010
... these wheels from Keystone? I seem to remember seeing something about no mark up allowed...? My parts manager is NOT happy about no mark up....
Re: Chrome Wheel Supplier questions - 05/10/2010
... having been directed to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone (Transwheel) is better for GM by being cheaper, better for the customer with the warranty,...
Re: ANYONE ORGANIZED? - 09/15/2010
... the wall that has current info such as battery warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that is the TECHNICIAN responsibility.... ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... way we're not throwing away a 2nd customer/internal copy. I also use the 1st warranty copy for parts to scrap off of. We have been using lots of extra paper also and have set up other printer numbers for specific copies to cut down a bit....
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Special Policy 10240 with collateral damage - 07/29/2011
... 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I have this coded ZREG, Special...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: Lost Rep - 09/25/2009
... did the Authorizing and push throughs. I hear there are some "conflicts" because your service parts reps are responsible for "warranty Overage" and have to access to the claims. So I guess this is a work in progress....
Re: Lost Rep - 09/21/2009
We also lost our rep--he took early retirement. We have heard that the parts/service position is going to be the same person from here on out and new assignments would take effect Oct. 1st and we would hear before then who our new rep. would be.
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... ERA CLAIM #: 290522-2 OEM SAP TRANSACTION NUMBER: 001067887437 OEM VERSION: 0007 RETURNED: AMOUNT: 0.00 REASON: DISPOSITION: STATUS: REJECTED CODE: 800 REASON: Labor Code T5609 is not covered...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: TIRE ISSUES - 06/08/2010
... and is a number on the tire itself. We recently did our first tire the new way. I had our Parts Mgr. get the tire info needed for me so I could put the info in. Once we put in the TPC # it did populate some of the fields....
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Emissions Warranty - 04/16/2010
... anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered under which one? Thanks! ...
Re: GWM - 05/14/2010
I looked it up in the manual: Feedback lists the transactions that have received feedback from the parts inspectors. I assume that there is nothing to see unless you see a number there instead of the "0"
Re: Chrome Wheel Supplier questions - 05/04/2010
... these wheels from Keystone? I seem to remember seeing something about no mark up allowed...? My parts manager is NOT happy about no mark up....
Re: Chrome Wheel Supplier questions - 05/10/2010
... having been directed to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone (Transwheel) is better for GM by being cheaper, better for the customer with the warranty,...
Re: ANYONE ORGANIZED? - 09/15/2010
... the wall that has current info such as battery warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that is the TECHNICIAN responsibility.... ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... way we're not throwing away a 2nd customer/internal copy. I also use the 1st warranty copy for parts to scrap off of. We have been using lots of extra paper also and have set up other printer numbers for specific copies to cut down a bit....
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Special Policy 10240 with collateral damage - 07/29/2011
... 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I have this coded ZREG, Special...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: windshield replacement - 04/18/2011
Quick question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious.
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP....
Question to J&L - 01/26/2011
... sections to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Flywheel Housing Seal opcode - 03/16/2011
... (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate the leak. This repair will be covered under the Diesel Engine warranty with a $100 deductible, so I want to...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
NAV DISC - 03/23/2011
WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE
Towing - 03/02/2011
... Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
Re: TRANS REPLACEMENT - 03/12/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SATURN HAS DIFFERENT PART NUMBERS.RAN INTO THIS WAHILE BACK. WILL HAVE TO PUT IN NET AND MAKE SURE YOUR MARKUP IS CORRECT.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... UNDER 4L80E ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
Re: GM MOE Test Question - 05/04/2009
... on the test for me. Funny in all the times I have refered to the GM Service Manual I had not paid particular attention to the wording....
Re: Recall Policies & Procedures question - 05/20/2009
... to bring the vehicle in for the repairs. You technically don't even know they are putting the parts on that vehicle. ...
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Re: I am stumped again..... - 04/29/2009
... time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this for overlap on the left sides. My tech would be a very unhappy camper if he "forgot" to punch in and out on this one!...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT...
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: windshield replacement - 04/18/2011
Quick question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious.
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP....
Question to J&L - 01/26/2011
... sections to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Flywheel Housing Seal opcode - 03/16/2011
... (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate the leak. This repair will be covered under the Diesel Engine warranty with a $100 deductible, so I want to...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
NAV DISC - 03/23/2011
WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE
Towing - 03/02/2011
... Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
Re: TRANS REPLACEMENT - 03/12/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SATURN HAS DIFFERENT PART NUMBERS.RAN INTO THIS WAHILE BACK. WILL HAVE TO PUT IN NET AND MAKE SURE YOUR MARKUP IS CORRECT.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... UNDER 4L80E ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
Re: GM MOE Test Question - 05/04/2009
... on the test for me. Funny in all the times I have refered to the GM Service Manual I had not paid particular attention to the wording....
Re: Recall Policies & Procedures question - 05/20/2009
... to bring the vehicle in for the repairs. You technically don't even know they are putting the parts on that vehicle. ...
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Re: I am stumped again..... - 04/29/2009
... time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this for overlap on the left sides. My tech would be a very unhappy camper if he "forgot" to punch in and out on this one!...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT...
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: Taking a Poll - 08/20/2008
... it or not-is helpful at times. 5. On average I process 50-60 claims daily. 6. The most difficult part of my job is rounding up the documentation (measurements,printouts,signatures,specs, etc)--nobody understands how important they are!! 7. The easiest...
Re: GLOBAL WARRANTY - 08/21/2008
... to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to you with. Pretty much you will know what is on any...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... S...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
[quote] Frenche: I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission. [/quote] THEY will contact YOU? Wow.......
Re: Record Keeping - 07/08/2008
... & CM paid, etc. That way I can file my hard copies after they get paid. How do you keep track of partial payments (like if one line pays but another one doesnt)? ...
Re: CLAIM TYPE B - 07/01/2008
sounds good to me! This one is ugly! I did figure out tho that I wouldn't have to put in a vin with a claim type B parts only claim. I think wins doesn't like it cuz the vin of a 77' is considerably smaller than the ones of today! jo
New Forums Added for All Manufacturers - 07/22/2008
... out. Let us know what you think - enjoy! Until Further Notice: These new forums are intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators. ...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
... a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the glove box material)." ...
Re: How would you handle ??? - 12/16/2008
I would expect that when there is two separate repairs, basically unrelated, exept for the "F", I'd do separate lines, with parts on the appropriate lines. I'm having the same issue. The AVM is tightening the screws!
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Re: HUMMER LABOR OP - 10/30/2008
K6562: Control Solenoid Valve and Transmission Control Module Assembly Replacement Based on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E ...
Re: GMPP AND TAXES - 10/30/2008
... Information Hotsheet from our area GMPP rep; it does show applicable Michigan state tax on both parts and deductible - of which the customer is responsible for the 6% tax on the deductible. Happy Halloween! Kristen...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... GP#2.480 (LIFTGATE WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
What Would You Do? 02/08 - 02/25/2008
... the repairs be claimed? Should the repair be claimed as a MOPAR claim and be submitted with parts and labor since the engine is covered by the Mopar 3 year 80,000 miles Remanufactured Powertrain Warranty OR... Should the repair be covered by the customer...
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... took more than one fix you would put it all on one line(not separate) and add applicable time and parts. If you separate them it shows an "add on" repair in the system. ...
Re: GM Training - 04/18/2008
I have taken everything that is available from F&I, Parts Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful....
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... rear door trim assembly since he had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
... it or not-is helpful at times. 5. On average I process 50-60 claims daily. 6. The most difficult part of my job is rounding up the documentation (measurements,printouts,signatures,specs, etc)--nobody understands how important they are!! 7. The easiest...
Re: GLOBAL WARRANTY - 08/21/2008
... to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to you with. Pretty much you will know what is on any...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... S...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
[quote] Frenche: I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission. [/quote] THEY will contact YOU? Wow.......
Re: Record Keeping - 07/08/2008
... & CM paid, etc. That way I can file my hard copies after they get paid. How do you keep track of partial payments (like if one line pays but another one doesnt)? ...
Re: CLAIM TYPE B - 07/01/2008
sounds good to me! This one is ugly! I did figure out tho that I wouldn't have to put in a vin with a claim type B parts only claim. I think wins doesn't like it cuz the vin of a 77' is considerably smaller than the ones of today! jo
New Forums Added for All Manufacturers - 07/22/2008
... out. Let us know what you think - enjoy! Until Further Notice: These new forums are intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators. ...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
... a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the glove box material)." ...
Re: How would you handle ??? - 12/16/2008
I would expect that when there is two separate repairs, basically unrelated, exept for the "F", I'd do separate lines, with parts on the appropriate lines. I'm having the same issue. The AVM is tightening the screws!
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Re: HUMMER LABOR OP - 10/30/2008
K6562: Control Solenoid Valve and Transmission Control Module Assembly Replacement Based on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E ...
Re: GMPP AND TAXES - 10/30/2008
... Information Hotsheet from our area GMPP rep; it does show applicable Michigan state tax on both parts and deductible - of which the customer is responsible for the 6% tax on the deductible. Happy Halloween! Kristen...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... GP#2.480 (LIFTGATE WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
What Would You Do? 02/08 - 02/25/2008
... the repairs be claimed? Should the repair be claimed as a MOPAR claim and be submitted with parts and labor since the engine is covered by the Mopar 3 year 80,000 miles Remanufactured Powertrain Warranty OR... Should the repair be covered by the customer...
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... took more than one fix you would put it all on one line(not separate) and add applicable time and parts. If you separate them it shows an "add on" repair in the system. ...
Re: GM Training - 04/18/2008
I have taken everything that is available from F&I, Parts Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful....
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... rear door trim assembly since he had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: Taking a Poll - 06/12/2008
... claims (on average) do you code & submit daily? 20-30 6. What do you think is the most difficult part of your job? The Tech's paperwork! 7. What do you think is the easiest part of your job? Submitting claims lol 8. What accounting system do you use?...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Investigate Vehicle History - 01/23/2018
... the View Details link for additional transaction detail such as the repairing service agent and parts associated with the repair. The history section is especially helpful when establishing potential repeat repair situations. Policy Tip: If the customer's...
Transportation Transactions: Inspections - 03/21/2022
... Manual -Transportation, Vehicle Storage, and PDI Policy within article 1.1. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Transportation Transactions: Submissions - 02/24/2021
... there is damage to the vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should...
Empowerment - 08/05/2022
... the following situations Potential repeat repair transactions that are less than $ Excessive parts- parts total is less than $ Transactions with odometer discrepancies that are less than $ Policy transactions that total less than $2500 and within $500...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Warranty Coverage - 08/04/2021
... however, circumstances when a maintenance component can be considered defective not worn out or part of the scheduled maintenance, and should be covered under the terms of the warranty. If a decision is made to claim a maintenance related repair as warranty,...
Forum - 09/19/2007
I DO THE GM AND CHRYSLER WARRANTIES ALONG WITH BEING THE MOPAR PARTS MANAGER. I CHECK WITH THIS FORUM DAILY. I ALSO KEEP A 3 RING BINDER WITH ANY INFO (IE: EMAILS, BULLINTINS, CHEAT SHEETS) THAT I USE OFTEN. YOU CAN ALWAYS CONTACT YOUR DM OR CALL INTO...
RO Documentation - 09/19/2007
... the technician types their own cause and correction into the computer. They must not state that a part was defective, faulty or bad. They have to give a reason why it failed. They know that if not enough information is entered, they will not get paid...
Other Labor Hours - 03/06/2023
... sides and there is not a published Add Time or unique labor code, the labor code for the causal part is used. Both parts are claimed in the parts field and OLH is claimed for the labor necessary to replace/repair the opposite side. OLH time should not...
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: goodwill Special Policy - 01/16/2008
TIM, Yes, that's what I'll do. Just found out that I have one more issue to deal with, the parts dept has charged out the cluster. Now, gotta git that thang offn' there.... Cheers all,
Re: 50/50 split guidlines - 01/08/2008
P&P 1.5.4 SAYS PARTIAL ADJUSTMENTS MUST BE CALCULATED AT WARRANTY RATES
Re: Get them to document - 12/27/2007
... why it is vital for documentation to be completed. However, getting the technicians to do their part can be challenging. My experience if they "write a book" then that only helps the information given for both the technician and warranty claims dept....
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Goodwill Clusters - 09/25/2007
my service manager goodwilled a cluster. the parts department ordered the cluster as customer pay. how do i get reimbursed for the price of the cluster. thanks
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Forum - 09/25/2007
If you let parts know ahead of time specmo wont charge you for the goodwill it will be exchange only. If it is Gmpp cluster they will pay cost plus 25% I am finally Learning HUH!!!!
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS,...
Members Forum - 01/18/2008
Thank you to all of our members that have participated in the forum! We look forward to seeing the forum steadily develop over time...it is still in its infancy with lots of room to grow. Our goal for the warranty forum is for our members to communicate...
... claims (on average) do you code & submit daily? 20-30 6. What do you think is the most difficult part of your job? The Tech's paperwork! 7. What do you think is the easiest part of your job? Submitting claims lol 8. What accounting system do you use?...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Investigate Vehicle History - 01/23/2018
... the View Details link for additional transaction detail such as the repairing service agent and parts associated with the repair. The history section is especially helpful when establishing potential repeat repair situations. Policy Tip: If the customer's...
Transportation Transactions: Inspections - 03/21/2022
... Manual -Transportation, Vehicle Storage, and PDI Policy within article 1.1. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Transportation Transactions: Submissions - 02/24/2021
... there is damage to the vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should...
Empowerment - 08/05/2022
... the following situations Potential repeat repair transactions that are less than $ Excessive parts- parts total is less than $ Transactions with odometer discrepancies that are less than $ Policy transactions that total less than $2500 and within $500...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Warranty Coverage - 08/04/2021
... however, circumstances when a maintenance component can be considered defective not worn out or part of the scheduled maintenance, and should be covered under the terms of the warranty. If a decision is made to claim a maintenance related repair as warranty,...
Forum - 09/19/2007
I DO THE GM AND CHRYSLER WARRANTIES ALONG WITH BEING THE MOPAR PARTS MANAGER. I CHECK WITH THIS FORUM DAILY. I ALSO KEEP A 3 RING BINDER WITH ANY INFO (IE: EMAILS, BULLINTINS, CHEAT SHEETS) THAT I USE OFTEN. YOU CAN ALWAYS CONTACT YOUR DM OR CALL INTO...
RO Documentation - 09/19/2007
... the technician types their own cause and correction into the computer. They must not state that a part was defective, faulty or bad. They have to give a reason why it failed. They know that if not enough information is entered, they will not get paid...
Other Labor Hours - 03/06/2023
... sides and there is not a published Add Time or unique labor code, the labor code for the causal part is used. Both parts are claimed in the parts field and OLH is claimed for the labor necessary to replace/repair the opposite side. OLH time should not...
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: goodwill Special Policy - 01/16/2008
TIM, Yes, that's what I'll do. Just found out that I have one more issue to deal with, the parts dept has charged out the cluster. Now, gotta git that thang offn' there.... Cheers all,
Re: 50/50 split guidlines - 01/08/2008
P&P 1.5.4 SAYS PARTIAL ADJUSTMENTS MUST BE CALCULATED AT WARRANTY RATES
Re: Get them to document - 12/27/2007
... why it is vital for documentation to be completed. However, getting the technicians to do their part can be challenging. My experience if they "write a book" then that only helps the information given for both the technician and warranty claims dept....
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Goodwill Clusters - 09/25/2007
my service manager goodwilled a cluster. the parts department ordered the cluster as customer pay. how do i get reimbursed for the price of the cluster. thanks
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Forum - 09/25/2007
If you let parts know ahead of time specmo wont charge you for the goodwill it will be exchange only. If it is Gmpp cluster they will pay cost plus 25% I am finally Learning HUH!!!!
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS,...
Members Forum - 01/18/2008
Thank you to all of our members that have participated in the forum! We look forward to seeing the forum steadily develop over time...it is still in its infancy with lots of room to grow. Our goal for the warranty forum is for our members to communicate...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Forum - 09/19/2007
... in a timely manner, including maintenance letter, component coverage letter, GMPP, and dealership participation, to name a few. At no time is it recommended that the customer be referred to the Customer Assistance Center to resolve a concern. The March...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
... fluid out when it is necessary, supported and justified by the technician's documentation. The parts department should only charge out the quantity used on the repair order....
GM Windshields - 09/19/2007
... district manager's authorization is required for windshield claims with a non-branded windshield part number. It does not say that it "voids" the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? ...
Battery Transaction Requirements - 04/23/2024
... is damaged. The cause of the damage must be documented in the cause field of the claim. If other parts are damaged and require replacement as a result of a leaking battery (e.g. cables) they must be claimed on the same repair line with appropriate authorization...
Forum - 09/19/2007
... in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The workshop is offered in many locations across the United States throughout the year. Please click on the link below to obtain more information! http://www.jlwarranty.com/Services/W...GMworkshop.htm In...
Forum - 09/19/2007
... cause the repair to be submitted as a "B" claim since you alreayd submitted a claim for that particular field of repairs. If I think it won't come back though, and there's time on it, I will give them it and submit it. The possibility of the survey never...
Missed Revenue - Recalls - 02/24/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance visits. Maintenance visit details are available in IVH. Best Practice: Document the percentage of...
Warranty Resource Center - 04/29/2022
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... card number, owner's concern cause of failure, correction cost of the repair, and factory part numbers. The Administrator will then issue a reference number. That reference number the protection plan number or last eight of the VIN must be documented...
Warranty Briefs: GWM User Manual - 05/25/2022
... manual is available by going to GlobalConnect and launching the app "Sales, Service, and Parts Policies Procedures" - find it by going to Departments/Service or from the App Center page. Select "Service and Parts" and you'll find the icon to launch the...
Re: Taking a Poll - 06/10/2008
... and working on my own. 8. ADP with this job, Reynolds with Toyota/Subaru 9. Ohio, Northwest part of the state 10. Full time 11. female 12. follow up, back up for the service desk, cashier occasionally, time cards & tech time tickets, parts department...
Re: rejected claim type b - 06/18/2008
... might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get together and decide-it would sure help!! ;-) ...
CLAIM TYPE B - 07/01/2008
... failed on 18jun08. well within the 12mo,12,000 miles guidelines. Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code...
MARK OF EXCELLENCE QUESTION - 05/20/2008
... the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D. for one year...
Gremlins - 05/15/2008
... is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes,...
Re: Exterior Roof Panel - 06/10/2008
... For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has...
Re: Taking a Poll - 06/06/2008
... and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes, Office/Service/Parts and Sales Assist, Cold Calling, Follow-Up Calling, Cashier 13. Yes, One time would love to attend a...
Re: Taking a Poll - 06/06/2008
... Special Reports.) We will be conducting this year's survey in the coming months. If you have a particular question that you would like to see included in the survey please let us know....
GM Training - 04/17/2008
... an answer to a question faster. When you have a slow time in your day, go to GMTRAINING.COM and partake....you too shall benefit! Brian...
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: SPECIAL POLICYS - 02/27/2008
... still be within both the time and mileage parameters of the Special Coverage or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route....
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Forum - 09/19/2007
... in a timely manner, including maintenance letter, component coverage letter, GMPP, and dealership participation, to name a few. At no time is it recommended that the customer be referred to the Customer Assistance Center to resolve a concern. The March...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
... fluid out when it is necessary, supported and justified by the technician's documentation. The parts department should only charge out the quantity used on the repair order....
GM Windshields - 09/19/2007
... district manager's authorization is required for windshield claims with a non-branded windshield part number. It does not say that it "voids" the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? ...
Battery Transaction Requirements - 04/23/2024
... is damaged. The cause of the damage must be documented in the cause field of the claim. If other parts are damaged and require replacement as a result of a leaking battery (e.g. cables) they must be claimed on the same repair line with appropriate authorization...
Forum - 09/19/2007
... in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The workshop is offered in many locations across the United States throughout the year. Please click on the link below to obtain more information! http://www.jlwarranty.com/Services/W...GMworkshop.htm In...
Forum - 09/19/2007
... cause the repair to be submitted as a "B" claim since you alreayd submitted a claim for that particular field of repairs. If I think it won't come back though, and there's time on it, I will give them it and submit it. The possibility of the survey never...
Missed Revenue - Recalls - 02/24/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance visits. Maintenance visit details are available in IVH. Best Practice: Document the percentage of...
Warranty Resource Center - 04/29/2022
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... card number, owner's concern cause of failure, correction cost of the repair, and factory part numbers. The Administrator will then issue a reference number. That reference number the protection plan number or last eight of the VIN must be documented...
Warranty Briefs: GWM User Manual - 05/25/2022
... manual is available by going to GlobalConnect and launching the app "Sales, Service, and Parts Policies Procedures" - find it by going to Departments/Service or from the App Center page. Select "Service and Parts" and you'll find the icon to launch the...
Re: Taking a Poll - 06/10/2008
... and working on my own. 8. ADP with this job, Reynolds with Toyota/Subaru 9. Ohio, Northwest part of the state 10. Full time 11. female 12. follow up, back up for the service desk, cashier occasionally, time cards & tech time tickets, parts department...
Re: rejected claim type b - 06/18/2008
... might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get together and decide-it would sure help!! ;-) ...
CLAIM TYPE B - 07/01/2008
... failed on 18jun08. well within the 12mo,12,000 miles guidelines. Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code...
MARK OF EXCELLENCE QUESTION - 05/20/2008
... the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D. for one year...
Gremlins - 05/15/2008
... is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes,...
Re: Exterior Roof Panel - 06/10/2008
... For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has...
Re: Taking a Poll - 06/06/2008
... and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes, Office/Service/Parts and Sales Assist, Cold Calling, Follow-Up Calling, Cashier 13. Yes, One time would love to attend a...
Re: Taking a Poll - 06/06/2008
... Special Reports.) We will be conducting this year's survey in the coming months. If you have a particular question that you would like to see included in the survey please let us know....
GM Training - 04/17/2008
... an answer to a question faster. When you have a slow time in your day, go to GMTRAINING.COM and partake....you too shall benefit! Brian...
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: SPECIAL POLICYS - 02/27/2008
... still be within both the time and mileage parameters of the Special Coverage or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route....
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
TRANSPORTATION CLAIMS - 03/06/2008
VSU20081723 / Message dated March 3, 2008 Revised Dedicated Delivery System (DDS) Transportation Claims Process Bulletin Release to "Parts Manager"
What Would You Do? 08/08 - 10/14/2008
... 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak from under the vehicle. After inspection, it was found that the leak was coming from the oil filter gasket. When part...
What Would You Do? 09/08 - 10/14/2008
A customer brings their vehicle into the service department with the concern of the service engine soon light on. After performing the diagnosis of the vehicle it was found that the MAP sensor needed to be replaced and a wire in the engine compartment...
Re: Rental Cars - 10/20/2008
... Policy and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Re: RADIO B CLAIM - 10/27/2008
... type B on it. My thinking was that since it was only repaired not a replacement radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm...
Re: HOURS - 09/03/2008
M~F Service 7:30 am - 5:30 pm advisors, Techs are 8 am - 5 pm. Parts 7:30 am - 5:30 pm. Sat 8 am - Noon for all.
What Would You Do? 11/08 - 11/18/2008
... list, and submit the claim for payment through DealerConnect. 3. Obtain the disc through normal parts ordering procedures. Bill the cost of the disc and the labor on the warranty repair order and submit the claim for payment through DealerConnect....
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: need a labor op... - 07/17/2008
... allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 Based on the Part Group to Labor Op Guide I checked all the opcodes, and this one seems to be the correct one....
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
PIP4364. Fuel Composition test for P0172 - 08/14/2008
... and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone run into this one? Thanks, Brian...
Re: AUTH B - 08/11/2008
... AVM actually encouraged us to do it like that. He doesn't have a problem authorizing the extra parts, etc as long as we have good info in comments. ...
Claim Lost in the Black Hole???? - 08/12/2008
... using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am I missing? Any suggestions? ARGHHH!...
Re: TRANS REPLACEMENT - 04/14/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc...
Re: Updated Brake Warranty Procedures - 03/27/2009
... found on the last page of this bulletin and attach it to the repair order. If the Warranty Parts Center generates a request, this Documentation/Form must be attached to the repair order that is sent back. Important: Documentation of brake lathe maintenance...
Re: Recall Policies & Procedures question - 05/20/2009
... NOT worth it. I told the management whatever they did was up to them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas? ...
Re: Recall Policies & Procedures question - 05/20/2009
... this and risk your dealership. You could be snarky about it and tell the aftermarket that the parts may be available to them, but the instructions for the repair are GM "eyes only". I agree, stick to your guns, locked, loaded and primed to fire; because...
Re: pts warranty - 01/28/2009
Jodi 0 Number of Posts: 42 Re: Over The Counter Part Warranties -------------------------------------------------------------------------------- In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor....
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
SATURN PT#15859578-BLOCK - 03/10/2009
07 SATURN AURA - 1G8ZS57N27F226087 SUBMITTED FOR #N1730-WIRE HARNESS JUNCTION BLOCK IF REJECTED FOR PT#15859578 NOT ON FILE... QUESTION: SHOULD I SUBMIT THE PART IN NET ??
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
TRANSPORTATION CLAIMS - 03/06/2008
VSU20081723 / Message dated March 3, 2008 Revised Dedicated Delivery System (DDS) Transportation Claims Process Bulletin Release to "Parts Manager"
What Would You Do? 08/08 - 10/14/2008
... 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak from under the vehicle. After inspection, it was found that the leak was coming from the oil filter gasket. When part...
What Would You Do? 09/08 - 10/14/2008
A customer brings their vehicle into the service department with the concern of the service engine soon light on. After performing the diagnosis of the vehicle it was found that the MAP sensor needed to be replaced and a wire in the engine compartment...
Re: Rental Cars - 10/20/2008
... Policy and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Re: RADIO B CLAIM - 10/27/2008
... type B on it. My thinking was that since it was only repaired not a replacement radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm...
Re: HOURS - 09/03/2008
M~F Service 7:30 am - 5:30 pm advisors, Techs are 8 am - 5 pm. Parts 7:30 am - 5:30 pm. Sat 8 am - Noon for all.
What Would You Do? 11/08 - 11/18/2008
... list, and submit the claim for payment through DealerConnect. 3. Obtain the disc through normal parts ordering procedures. Bill the cost of the disc and the labor on the warranty repair order and submit the claim for payment through DealerConnect....
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: need a labor op... - 07/17/2008
... allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 Based on the Part Group to Labor Op Guide I checked all the opcodes, and this one seems to be the correct one....
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
PIP4364. Fuel Composition test for P0172 - 08/14/2008
... and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone run into this one? Thanks, Brian...
Re: AUTH B - 08/11/2008
... AVM actually encouraged us to do it like that. He doesn't have a problem authorizing the extra parts, etc as long as we have good info in comments. ...
Claim Lost in the Black Hole???? - 08/12/2008
... using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am I missing? Any suggestions? ARGHHH!...
Re: TRANS REPLACEMENT - 04/14/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc...
Re: Updated Brake Warranty Procedures - 03/27/2009
... found on the last page of this bulletin and attach it to the repair order. If the Warranty Parts Center generates a request, this Documentation/Form must be attached to the repair order that is sent back. Important: Documentation of brake lathe maintenance...
Re: Recall Policies & Procedures question - 05/20/2009
... NOT worth it. I told the management whatever they did was up to them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas? ...
Re: Recall Policies & Procedures question - 05/20/2009
... this and risk your dealership. You could be snarky about it and tell the aftermarket that the parts may be available to them, but the instructions for the repair are GM "eyes only". I agree, stick to your guns, locked, loaded and primed to fire; because...
Re: pts warranty - 01/28/2009
Jodi 0 Number of Posts: 42 Re: Over The Counter Part Warranties -------------------------------------------------------------------------------- In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor....
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
SATURN PT#15859578-BLOCK - 03/10/2009
07 SATURN AURA - 1G8ZS57N27F226087 SUBMITTED FOR #N1730-WIRE HARNESS JUNCTION BLOCK IF REJECTED FOR PT#15859578 NOT ON FILE... QUESTION: SHOULD I SUBMIT THE PART IN NET ??
Re: Cylinder head gasket replacement - 03/12/2009
... My service mgr came up with a time for J0507 of 7.0 for both sides. (mine rejected for excess parts) ...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it again! ...
Re: Z2262 - 03/14/2011
... has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new ...
Re: Question to J&L - 01/26/2011
... the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation Damage...
Re: Requirements - 02/10/2011
... the tech a repair vs replacement sheet to start the process. I require the tech write the failed part serial number, PQC number and any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section...
Re: PDI Fluid adds article - 02/11/2011
... we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be $12.80. I attempted to claim that amount and got rejected, but was allowed $9.00....
2008 GMC Yukon - labor op E3521 - 01/13/2011
... code is not listed ..... never had this happen before, why would it show when you pull up under part description as powertrain/diesel must be have a blonde day / just not seeing it!!!!...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... has a branded title. For example: if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Re: Flywheel Housing Seal opcode - 03/30/2011
... royally. Sigh. [/quote] I guess I am sort of curious then, if the r&r of trans is 4.7, and the part replaced not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the...
Re: Reimburse customer for independent work? - 04/07/2011
... appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is entered in the customer reimburse net item field. (reimburse the customer what they paid...
Re: Warranty after the customer paid! - 04/08/2011
... the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total is entered in the customer reimburse net item field. (reimburse the customer what they...
Re: windshield replacement - 04/26/2011
... question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious. [/quote] FYI, we contacted a local glass installer, and they said the...
Re: Refrigerant - 05/11/2011
I have always put refrigerant into net. I take the part #12356150 which is for 30 lbs, verify the dealer cost and divide it by 30 to get the one pound price. I then add the correct percentage mark up and put the amount into net with notes in the general...
Pre-Delivery Inspections and the detail department - 09/07/2011
... time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have looked all through the P&P Manual and see no reference to clean-up...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: bulletin number - 06/15/2011
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
I TEND TO HAVE GMPP RADIO CLAIMS A FEW TIMES A MONTH, AND AS PER MY REP, I SUBMIT THE RADIO PART PLUS THE 25% MARK UP (UP TO $100, WHICH EVER IS LESS) PLUS TAX. HE HAS ME SUBMIT THIS IN NET AMNT AND ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF...
Re: Tonneau cover opcode - 06/17/2011
... paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does the part department submit them? Just wondering how to prevent this from happening again....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as Regular Labor Hours..... .....As...
Re: GMPP MAINTENANCE - 11/19/2010
... coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... was time to switch to GWM, but I've gotten used to it and like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
... My service mgr came up with a time for J0507 of 7.0 for both sides. (mine rejected for excess parts) ...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it again! ...
Re: Z2262 - 03/14/2011
... has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new ...
Re: Question to J&L - 01/26/2011
... the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation Damage...
Re: Requirements - 02/10/2011
... the tech a repair vs replacement sheet to start the process. I require the tech write the failed part serial number, PQC number and any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section...
Re: PDI Fluid adds article - 02/11/2011
... we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be $12.80. I attempted to claim that amount and got rejected, but was allowed $9.00....
2008 GMC Yukon - labor op E3521 - 01/13/2011
... code is not listed ..... never had this happen before, why would it show when you pull up under part description as powertrain/diesel must be have a blonde day / just not seeing it!!!!...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... has a branded title. For example: if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Re: Flywheel Housing Seal opcode - 03/30/2011
... royally. Sigh. [/quote] I guess I am sort of curious then, if the r&r of trans is 4.7, and the part replaced not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the...
Re: Reimburse customer for independent work? - 04/07/2011
... appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is entered in the customer reimburse net item field. (reimburse the customer what they paid...
Re: Warranty after the customer paid! - 04/08/2011
... the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total is entered in the customer reimburse net item field. (reimburse the customer what they...
Re: windshield replacement - 04/26/2011
... question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious. [/quote] FYI, we contacted a local glass installer, and they said the...
Re: Refrigerant - 05/11/2011
I have always put refrigerant into net. I take the part #12356150 which is for 30 lbs, verify the dealer cost and divide it by 30 to get the one pound price. I then add the correct percentage mark up and put the amount into net with notes in the general...
Pre-Delivery Inspections and the detail department - 09/07/2011
... time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have looked all through the P&P Manual and see no reference to clean-up...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: bulletin number - 06/15/2011
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
I TEND TO HAVE GMPP RADIO CLAIMS A FEW TIMES A MONTH, AND AS PER MY REP, I SUBMIT THE RADIO PART PLUS THE 25% MARK UP (UP TO $100, WHICH EVER IS LESS) PLUS TAX. HE HAS ME SUBMIT THIS IN NET AMNT AND ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF...
Re: Tonneau cover opcode - 06/17/2011
... paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does the part department submit them? Just wondering how to prevent this from happening again....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as Regular Labor Hours..... .....As...
Re: GMPP MAINTENANCE - 11/19/2010
... coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... was time to switch to GWM, but I've gotten used to it and like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: GMIN Conversion-Matching Training - 05/11/2010
... will change this. On a side note, I always use all 9 digits and was still getting a reject on one particular technician. Today all the technican numbers go through....
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... be rented at a $42 daily reimbursement rate if they are rented through Enterprise Rent-A-Car or part of the Service Agent's own daily rental fleet. If Enterprise or the Service Agent's own rental fleet is not used, the reimbursement for a GM vehicle...
Re: REYNOLDS USERS! - 04/08/2010
BRIAN, ACCORDING TO REYNOLDS YOU NEED TO "GO BACK TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... then you claim the labor to install them like always. If the customer is paying to have the parts installed by your dealer then, by the way that we understand it here, you claim them under ZSET with no labor claim because the customer is paying for the...
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: GOODWILL - 09/28/2009
... do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
... it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information via fax... this is an unusual case! Kristen...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
POWER TRAIN QUESTION - 10/29/2009
... OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN...
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: Transportation Damage claims - 11/18/2009
... Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage...
Re: Global Warranty - 11/06/2009
... inputting information for claim sbumission. All in all seems like an easy to use system from the parts I've looked at. We don't go live on it until Jan. 25th....
Re: 2010 CAMARO - STRIPS - 08/05/2009
... 1.5 This process differs from the past when the accessory labor credit appeared on the Open Parts Account - a process that is no longer in effect beginning with the 2010 model year. Remember to research accessory option codes (LPO codes) through...
Beep… Beep… Beep - 07/23/2009
... the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the service bays. That was kind of an unusual place to park it, especially nose in, but I didn't think anything of it at the time. I...
Help finding opcode for G8 - 07/21/2009
... nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would be appreciated. I am STUMPED on this one. Sigh....
Re: Body Side Molding replace - 08/26/2009
... he didn't give reasons, I'd call him and ask. He may want you to do it maybe in 2 lines, with 2 parts on each with olh. I've given up trying to figure out what they want, I just go straight to the source and ask. Then I put the conversation in the...
Re: LATCH LABOR OP ?? - 06/24/2009
... Anchors, Third Seat To Floor - Left - Replace -Maybe check with the tech for a better idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Re: WINS VERSUS DCS - 07/20/2009
... a good deal of the information from the RO. WINS would require you to type in the VIN, mileage, part#'s, etc. I would think for your regular claims DCS would be your best bet. I do use WINS for resubmissions as I find it easier to navigate and since...
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: GMIN Conversion-Matching Training - 05/11/2010
... will change this. On a side note, I always use all 9 digits and was still getting a reject on one particular technician. Today all the technican numbers go through....
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... be rented at a $42 daily reimbursement rate if they are rented through Enterprise Rent-A-Car or part of the Service Agent's own daily rental fleet. If Enterprise or the Service Agent's own rental fleet is not used, the reimbursement for a GM vehicle...
Re: REYNOLDS USERS! - 04/08/2010
BRIAN, ACCORDING TO REYNOLDS YOU NEED TO "GO BACK TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... then you claim the labor to install them like always. If the customer is paying to have the parts installed by your dealer then, by the way that we understand it here, you claim them under ZSET with no labor claim because the customer is paying for the...
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: GOODWILL - 09/28/2009
... do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
... it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information via fax... this is an unusual case! Kristen...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
POWER TRAIN QUESTION - 10/29/2009
... OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN...
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: Transportation Damage claims - 11/18/2009
... Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage...
Re: Global Warranty - 11/06/2009
... inputting information for claim sbumission. All in all seems like an easy to use system from the parts I've looked at. We don't go live on it until Jan. 25th....
Re: 2010 CAMARO - STRIPS - 08/05/2009
... 1.5 This process differs from the past when the accessory labor credit appeared on the Open Parts Account - a process that is no longer in effect beginning with the 2010 model year. Remember to research accessory option codes (LPO codes) through...
Beep… Beep… Beep - 07/23/2009
... the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the service bays. That was kind of an unusual place to park it, especially nose in, but I didn't think anything of it at the time. I...
Help finding opcode for G8 - 07/21/2009
... nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would be appreciated. I am STUMPED on this one. Sigh....
Re: Body Side Molding replace - 08/26/2009
... he didn't give reasons, I'd call him and ask. He may want you to do it maybe in 2 lines, with 2 parts on each with olh. I've given up trying to figure out what they want, I just go straight to the source and ask. Then I put the conversation in the...
Re: LATCH LABOR OP ?? - 06/24/2009
... Anchors, Third Seat To Floor - Left - Replace -Maybe check with the tech for a better idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Re: WINS VERSUS DCS - 07/20/2009
... a good deal of the information from the RO. WINS would require you to type in the VIN, mileage, part#'s, etc. I would think for your regular claims DCS would be your best bet. I do use WINS for resubmissions as I find it easier to navigate and since...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
... the time for the work done goes in additional time, not base time and transaction type is ZPDI. No parts on ro. If there is more than 1 access. put on car just add the times up and put in the additional time slot. There is a message in gwm from march...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
KATINA...... REF.NUMBER: PARTS / PROGRAMS AND PROMOTIONS / G_0000041021 SPO MESSAGE - SALES AND SERVICE PRIVATE FREE AGENT INCENTIVE PROGRAM - SERVICE OFFER INFORMATION HOPE THIS HELPS
Re: Excessive rental - 12/16/2009
We have excessive rental fairly often, usually a part delay causes it. Our Area guy has said that without a SPAC case number, excessive days won't be paid. It also helps to stay in touch with the REP during a long rental just so that they know there...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
This particular 2010 Cadillac SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative...
Re: GM Transportation claims - 12/23/2009
... Assistance Fax from November). Please let me know if there are additional details for this particular claim. Happy Holidays! Kristen...
Re: New DVM - 11/19/2009
... a WSC Specialist. That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability...
Re: More Global Warranty questions - 02/03/2010
... daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our computer...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this...
Re: GWM Authorization translation - 02/01/2010
... Restricted to Service Agent D- Exceeds SA Profile E- OLH Exceeds Ceiling F- Excessive Part Amount G- General Service Agent H- Net Ceiling Exceeded J- Waive Deductible K- Authorization is Required L- Not Allowed M- Rollback N- Incompatible P-...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
... ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS FLY WITH GMPP AS H0200 CLOSEST OP CODE ??? "MUST BE HAVING A BRAIN CRAMP DAY"...
Forum - 05/29/2019
Refer to Transportation, Vehicle Storage, and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC...
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
Forum - 06/10/2019
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 06/20/2019
... P&P back at them or a TSB like Mike referenced. Personally, I just have my manager sign it as parts and OLH for consequential damage and submit it. My WSC rep knows the rules but I just do this as a best practice to be consistent and not get into...
Forum - 04/02/2019
... term business and a means of improving customer retention. Maintenance program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement...
Forum - 03/15/2019
... for transportation claims. These codes include time to R&R, or loosen, all necessary chassis parts, body trim, moldings, weatherstrips, panel removal and replacement of standard undercoating materials. Refer to the paint section of this guide for...
Forum - 03/22/2019
... operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
What Would You Do - 12/18 - 11/29/2018
... labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction ($8,000) and the number of hours requested for OLH (21 hrs), the warranty administrator...
Forum - 12/03/2018
... a flush and flow test is necessary to perform a thorough repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 12/13/2018
Parts P&P Article 1.1.1 states that service agent installed components are covered 2 years/unlimited miles. Although with that being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines ...
Forum - 01/08/2019
... expense). Select the appropriate labor operation based on the repair performed - with no parts or labor claimed. A $20 administrative allowance may be claimed for all customer reimbursement transactions. Enter the reimbursement amount in the Net...
... the time for the work done goes in additional time, not base time and transaction type is ZPDI. No parts on ro. If there is more than 1 access. put on car just add the times up and put in the additional time slot. There is a message in gwm from march...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
KATINA...... REF.NUMBER: PARTS / PROGRAMS AND PROMOTIONS / G_0000041021 SPO MESSAGE - SALES AND SERVICE PRIVATE FREE AGENT INCENTIVE PROGRAM - SERVICE OFFER INFORMATION HOPE THIS HELPS
Re: Excessive rental - 12/16/2009
We have excessive rental fairly often, usually a part delay causes it. Our Area guy has said that without a SPAC case number, excessive days won't be paid. It also helps to stay in touch with the REP during a long rental just so that they know there...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
This particular 2010 Cadillac SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative...
Re: GM Transportation claims - 12/23/2009
... Assistance Fax from November). Please let me know if there are additional details for this particular claim. Happy Holidays! Kristen...
Re: New DVM - 11/19/2009
... a WSC Specialist. That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability...
Re: More Global Warranty questions - 02/03/2010
... daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our computer...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this...
Re: GWM Authorization translation - 02/01/2010
... Restricted to Service Agent D- Exceeds SA Profile E- OLH Exceeds Ceiling F- Excessive Part Amount G- General Service Agent H- Net Ceiling Exceeded J- Waive Deductible K- Authorization is Required L- Not Allowed M- Rollback N- Incompatible P-...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
... ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS FLY WITH GMPP AS H0200 CLOSEST OP CODE ??? "MUST BE HAVING A BRAIN CRAMP DAY"...
Forum - 05/29/2019
Refer to Transportation, Vehicle Storage, and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC...
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
Forum - 06/10/2019
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 06/20/2019
... P&P back at them or a TSB like Mike referenced. Personally, I just have my manager sign it as parts and OLH for consequential damage and submit it. My WSC rep knows the rules but I just do this as a best practice to be consistent and not get into...
Forum - 04/02/2019
... term business and a means of improving customer retention. Maintenance program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement...
Forum - 03/15/2019
... for transportation claims. These codes include time to R&R, or loosen, all necessary chassis parts, body trim, moldings, weatherstrips, panel removal and replacement of standard undercoating materials. Refer to the paint section of this guide for...
Forum - 03/22/2019
... operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
What Would You Do - 12/18 - 11/29/2018
... labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction ($8,000) and the number of hours requested for OLH (21 hrs), the warranty administrator...
Forum - 12/03/2018
... a flush and flow test is necessary to perform a thorough repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 12/13/2018
Parts P&P Article 1.1.1 states that service agent installed components are covered 2 years/unlimited miles. Although with that being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines ...
Forum - 01/08/2019
... expense). Select the appropriate labor operation based on the repair performed - with no parts or labor claimed. A $20 administrative allowance may be claimed for all customer reimbursement transactions. Enter the reimbursement amount in the Net...
Forum - 11/28/2018
... the customer per CAC's request, inputting the total repair cost at warranty rates and let the GM Participation amount of the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the...
Forum - 01/10/2019
... wrote a ticket with nothing to gone and the technician should not have just started throwing parts at the vehicle. The customer should have been asked questions about the reasoning behind the requested replacement and should have been notified every...
Forum - 01/11/2019
Hi warranty1! Sounds like you are dealing with an ACDelco Professional Brake Products Warranty, with parts purchased prior to April 1, 2018. Is the brake pad warranty the only line on the job card? Was the failure found during MPVI (or another service)...
Forum - 01/18/2019
... of any documentation that supports otherwise, such as omitting maintenance labor, but including parts. ...
Forum - 02/12/2019
... a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he was unsure where to get this so called spreadsheet. My e-mail: tjimenez@nylemaxwell.com Thank...
What do you do? - 01/23/2019
... AUTHORIZATION FROM GM FOR OPERATION CODE USAGE. MISSING OUT MILEAGE. JEFF NEEDS TO SIGN FOR PARTS AND OLH12/281/17ADRIAN277I have another tab for when they are corrected so I cut and paste these to the other tab so I can keep record of how long...
Forum - 03/12/2019
Hi warrantyadmin2019 - Welcome to the Forum! Both parts would be submitted on the same repair line (assuming the original repair was warranty) with OLH for the additional labor necessary to complete the repair. Management authorization is r...
Forum - 05/01/2018
This is my app list with the "Warranty Administration Resource Center" not listed. This is what I get when I look at the app controls. It indicates that it is part of my list, but it isn't.
Forum - 05/01/2018
... would have 60 billed. Don't worry about the cost, leave that blank. I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge...
Forum - 05/01/2018
... Battery Distributor and submit a warranty transaction to GWM using Transaction Type ZPTI for parts and labor. Again, the aftermarket ACDelco Consumer Battery Warranty does not apply and the Service Agent is to remove the warranty statement and warranty...
Forum - 04/25/2018
... do the following. If the thermostat is attached to the water pump I would treat that as excessive parts to that repair and add a line for the outlet. From what has been discussed recently it shouldn't require add line authorization since it is 2 issues...
Forum - 09/25/2018
... these updates and contests helps to keep them in the loop and hopefully helps them feel more a part of the business overall....
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 08/28/2018
... we write off A LOT LESS and the job cards overall are done properly. That alone was a big part of my leverage for getting the 1% commission. We also have a monthly service meeting with all of the writers, techs, DBC and my service manager...
Forum - 07/17/2018
... after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre approval is necessary (which at this point would be after the fact - non compliant). ...
Forum - 08/20/2018
... been paid for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't count, even though I do everything with PDI's...
Forum - 07/26/2018
Thanks for the additional information! This appears to be an Associated Accessory - refer to the Accessory Information app in GlobalConnect for additional information or Article 1.1.1 within the Parts Policies & Procedures Manual.
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 08/01/2018
... means one of two things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit...
Forum - 08/01/2018
... course...
Forum - 08/04/2018
... in house. Maybe they believe you were overcharged for the work performed on the sublet. If some part of the operation you claimed was doing what the tech did they will want you to reduce the pay time to the tech. What operation code did you use? Are...
What Would You Do - 07/17 - 06/19/2017
... number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined,...
Forum - 08/01/2017
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Clarification on closest labor op please! - 07/14/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
... the customer per CAC's request, inputting the total repair cost at warranty rates and let the GM Participation amount of the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the...
Forum - 01/10/2019
... wrote a ticket with nothing to gone and the technician should not have just started throwing parts at the vehicle. The customer should have been asked questions about the reasoning behind the requested replacement and should have been notified every...
Forum - 01/11/2019
Hi warranty1! Sounds like you are dealing with an ACDelco Professional Brake Products Warranty, with parts purchased prior to April 1, 2018. Is the brake pad warranty the only line on the job card? Was the failure found during MPVI (or another service)...
Forum - 01/18/2019
... of any documentation that supports otherwise, such as omitting maintenance labor, but including parts. ...
Forum - 02/12/2019
... a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he was unsure where to get this so called spreadsheet. My e-mail: tjimenez@nylemaxwell.com Thank...
What do you do? - 01/23/2019
... AUTHORIZATION FROM GM FOR OPERATION CODE USAGE. MISSING OUT MILEAGE. JEFF NEEDS TO SIGN FOR PARTS AND OLH12/281/17ADRIAN277I have another tab for when they are corrected so I cut and paste these to the other tab so I can keep record of how long...
Forum - 03/12/2019
Hi warrantyadmin2019 - Welcome to the Forum! Both parts would be submitted on the same repair line (assuming the original repair was warranty) with OLH for the additional labor necessary to complete the repair. Management authorization is r...
Forum - 05/01/2018
This is my app list with the "Warranty Administration Resource Center" not listed. This is what I get when I look at the app controls. It indicates that it is part of my list, but it isn't.
Forum - 05/01/2018
... would have 60 billed. Don't worry about the cost, leave that blank. I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge...
Forum - 05/01/2018
... Battery Distributor and submit a warranty transaction to GWM using Transaction Type ZPTI for parts and labor. Again, the aftermarket ACDelco Consumer Battery Warranty does not apply and the Service Agent is to remove the warranty statement and warranty...
Forum - 04/25/2018
... do the following. If the thermostat is attached to the water pump I would treat that as excessive parts to that repair and add a line for the outlet. From what has been discussed recently it shouldn't require add line authorization since it is 2 issues...
Forum - 09/25/2018
... these updates and contests helps to keep them in the loop and hopefully helps them feel more a part of the business overall....
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 08/28/2018
... we write off A LOT LESS and the job cards overall are done properly. That alone was a big part of my leverage for getting the 1% commission. We also have a monthly service meeting with all of the writers, techs, DBC and my service manager...
Forum - 07/17/2018
... after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre approval is necessary (which at this point would be after the fact - non compliant). ...
Forum - 08/20/2018
... been paid for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't count, even though I do everything with PDI's...
Forum - 07/26/2018
Thanks for the additional information! This appears to be an Associated Accessory - refer to the Accessory Information app in GlobalConnect for additional information or Article 1.1.1 within the Parts Policies & Procedures Manual.
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 08/01/2018
... means one of two things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit...
Forum - 08/01/2018
... course...
Forum - 08/04/2018
... in house. Maybe they believe you were overcharged for the work performed on the sublet. If some part of the operation you claimed was doing what the tech did they will want you to reduce the pay time to the tech. What operation code did you use? Are...
What Would You Do - 07/17 - 06/19/2017
... number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined,...
Forum - 08/01/2017
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Clarification on closest labor op please! - 07/14/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
Forum - 07/19/2017
a. Service Agent responsibility under Article 7.2.3 of the Dealer Sales and Service Agreement Sale of Non-GM Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
Forum - 05/10/2017
... it was necessary. The difference between 30K and 100K is a lot of hard work on your part too, just sayin'! Good luck!...
Forum - 05/04/2017
... as well as service update bulletins and field actions involving inspections only (no parts replacement), the technician is not required to punch on/off time tickets by job card. Technicians may not be clocked on two or more (multiple) job cards at the...
Forum - 03/23/2017
... approvals on the new RO only if we added an operation to the original RO and had to order parts? ...
Forum - 01/19/2017
... with all of GM policy and procedures and now he has left and I am training and helping out the parts manager untill we get a new service mgr. SO AS WARRANTY ADMINS THAT DO MORE THAN WARRANTIS??? YES WE DESERVE SOME KIND OF BONUS.. :)...
Forum - 01/19/2017
... my warranty job is very difficult! Then I also Manage website, take all pictures, manage the third party venders like: autotrader, cars.com, carguru, ets. Work in accounting office when someones out, on the service desk, I'm the IT person, and I have...
Forum - 12/15/2016
... the warranty is closed out when I get them. I can reopen Internal lines if I need to move parts around or anything like that before things get posted, so that hopefully everything is in the right place once the job card is closed. There's...
Forum - 11/21/2016
... exchange component allowance is $20 (previously .2 hrs) in addition to current parts/handling allowances ($25). ...
Forum - 12/02/2016
... additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze time. The technician's time documentation supported the repairs. No need for add...
Forum - 02/02/2017
... On a side note: the vehicle must be registered in a qualifying state at the time of the part failure for the customer to be eligible for the warranty - if the vehicle is no longer registered in a qualifying state, emissions reverts back to Federal. I...
Forum - 02/08/2017
... for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed as a net item expense. There is a contradiction between the allowed amount...
Forum - 01/10/2018
Line 1: Roadside Call: 0600002 $35 flat fee in net Line 2: Battery Replace: 0600102 parts & actual labor time from the LTG (Time for attempting a jump start is included in the base labor time plus diagnosis.) Include the additional applicable costs...
Forum - 12/20/2017
... OLH, where OLH represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 12/21/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
Forum - 12/26/2017
... item or it is handled by the individulal* that handles AC Delco warranties (*This is our parts department). I hope this helps. Previous Table of Contents Next Print Current Page 2 - Reimbursement 2.8 - Batteries 2.8.6 - Original...
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
Forum - 01/05/2018
... on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people to use the shuttle so that they're not just hanging around. Most people take advantage of it. If the advisor...
Forum - 02/21/2018
... as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but...
Forum - 02/12/2018
... damage" terminology when I sent it for GM authorization but did state that the OLH and excessive parts were because of the bearing being seized. Would it have made any difference if I had mentioned it was consequential/subsequent damage? ...
DBC Frustration... - 02/08/2018
... was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told to use a rear bumper trim replacement?? I...
Forum - 02/09/2018
... it out. jblox makes an excellent point, I have had many claims pay when I deselect the failed part and put a description in instead. I too do a little CYA by printing out chat transcripts and attaching them to the hard copies. I often placate them long...
Forum - 02/09/2018
... op for that pays it. You get an hour if you document that you had to do it, it wasn't required as part of the published procedure, and you have appropriate punch times to justify it....
What Would You Do - 12/17 - 11/21/2017
... with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated that the claim be submitted with GM Authorization for review. After review, the...
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
a. Service Agent responsibility under Article 7.2.3 of the Dealer Sales and Service Agreement Sale of Non-GM Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
Forum - 05/10/2017
... it was necessary. The difference between 30K and 100K is a lot of hard work on your part too, just sayin'! Good luck!...
Forum - 05/04/2017
... as well as service update bulletins and field actions involving inspections only (no parts replacement), the technician is not required to punch on/off time tickets by job card. Technicians may not be clocked on two or more (multiple) job cards at the...
Forum - 03/23/2017
... approvals on the new RO only if we added an operation to the original RO and had to order parts? ...
Forum - 01/19/2017
... with all of GM policy and procedures and now he has left and I am training and helping out the parts manager untill we get a new service mgr. SO AS WARRANTY ADMINS THAT DO MORE THAN WARRANTIS??? YES WE DESERVE SOME KIND OF BONUS.. :)...
Forum - 01/19/2017
... my warranty job is very difficult! Then I also Manage website, take all pictures, manage the third party venders like: autotrader, cars.com, carguru, ets. Work in accounting office when someones out, on the service desk, I'm the IT person, and I have...
Forum - 12/15/2016
... the warranty is closed out when I get them. I can reopen Internal lines if I need to move parts around or anything like that before things get posted, so that hopefully everything is in the right place once the job card is closed. There's...
Forum - 11/21/2016
... exchange component allowance is $20 (previously .2 hrs) in addition to current parts/handling allowances ($25). ...
Forum - 12/02/2016
... additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze time. The technician's time documentation supported the repairs. No need for add...
Forum - 02/02/2017
... On a side note: the vehicle must be registered in a qualifying state at the time of the part failure for the customer to be eligible for the warranty - if the vehicle is no longer registered in a qualifying state, emissions reverts back to Federal. I...
Forum - 02/08/2017
... for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed as a net item expense. There is a contradiction between the allowed amount...
Forum - 01/10/2018
Line 1: Roadside Call: 0600002 $35 flat fee in net Line 2: Battery Replace: 0600102 parts & actual labor time from the LTG (Time for attempting a jump start is included in the base labor time plus diagnosis.) Include the additional applicable costs...
Forum - 12/20/2017
... OLH, where OLH represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 12/21/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
Forum - 12/26/2017
... item or it is handled by the individulal* that handles AC Delco warranties (*This is our parts department). I hope this helps. Previous Table of Contents Next Print Current Page 2 - Reimbursement 2.8 - Batteries 2.8.6 - Original...
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
Forum - 01/05/2018
... on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people to use the shuttle so that they're not just hanging around. Most people take advantage of it. If the advisor...
Forum - 02/21/2018
... as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but...
Forum - 02/12/2018
... damage" terminology when I sent it for GM authorization but did state that the OLH and excessive parts were because of the bearing being seized. Would it have made any difference if I had mentioned it was consequential/subsequent damage? ...
DBC Frustration... - 02/08/2018
... was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told to use a rear bumper trim replacement?? I...
Forum - 02/09/2018
... it out. jblox makes an excellent point, I have had many claims pay when I deselect the failed part and put a description in instead. I too do a little CYA by printing out chat transcripts and attaching them to the hard copies. I often placate them long...
Forum - 02/09/2018
... op for that pays it. You get an hour if you document that you had to do it, it wasn't required as part of the published procedure, and you have appropriate punch times to justify it....
What Would You Do - 12/17 - 11/21/2017
... with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated that the claim be submitted with GM Authorization for review. After review, the...
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
Forum - 11/16/2017
... Evaluation Tool: While the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on the job card. When there are multiple policy transaction...
Forum - 09/25/2017
Thanks for the additional info : ) The part number, 23208491, correlates to a Rear License Plate Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... covering your own butt. The P&P tells us that SM approval is needed for repeat/related repairs, parts warranty, olh, added lines, change of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair....
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about ...
Re: Sublet - 07/02/2013
... your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance total to get the total repair expense, had it been performed in the dealership. The sublet charge should not exceed...
Re: reimbursement for special coverage - 04/15/2013
... notification, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors Service...
Re: Sierra Pro Grade Protection - 06/17/2013
... is available in GlobalConnect>Service Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Need HELP! - 08/08/2013
... the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your technicians time. Make sure the amount of OLH is clearly documented AND approved by your Service Manager. It...
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
The Business plan is found on GLOBAL CONNECT: Home > Service Workbench > Reports & Tools > P&P Manuals and other Service/Parts Publications Select Business Choice Business Maintenance Plan The first page shows the information you need :)
Re: Z2262 - 09/12/2013
The Cadillac Premium Care Maintenance Program applies only for services performed at a participating Cadillac dealership. Program information may be found in the program guide which is available in GlobalConnect within the Policies, Procedures and Guides...
Re: One line or Two lines - 09/12/2013
... line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are not already covered in the original...
Re: One line or Two lines - 09/13/2013
... 073 : Total Other Labour Hours exceed the allowance for labour code 3010230 Error 072 : Total parts amount exceeds the allowance for labour code 3010230. Error 081 : Base labour hours exceed the allowance for labour code 3010230. Error 243...
Re: 50/50 SPLIT - 10/28/2011
[quote] GMNL09526: So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play [/quote] I have had ONE customer request reimbursement who had a...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
I haven't seen any like that. The recall does not say anything about needing to clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: 2010 CAMARO - STRIPE - 10/11/2011
... started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I agree on the B7011 if you looked it up with the VIN....
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone. [/quote] Thanks!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
CURIOUS ABOUT PAY - 12/19/2011
... B.C THE MAZDA/VOLVO SERVICE MANAGER IS GONE AND I HAVE BEEN DOING HER JOB + MINE + HELPING IN PARTS + HELPING IN CASHIERING) AND WILL MAYBE HIT 23K THIS YEAR WITH ALL THE OVERTIME. PLEASE ADVISE. ...
CURIOUS ABOUT PAY - 12/19/2011
... B.C THE MAZDA/VOLVO SERVICE MANAGER IS GONE AND I HAVE BEEN DOING HER JOB + MINE + HELPING IN PARTS + HELPING IN CASHIERING) AND WILL MAYBE HIT 23K THIS YEAR WITH ALL THE OVERTIME. PLEASE ADVISE. ...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: CURIOUS ABOUT PAY - 01/19/2012
... is paid. There are a lot of other interesting facts about all of the warranty administrators who participated in the survey. Check it out!...
... Evaluation Tool: While the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on the job card. When there are multiple policy transaction...
Forum - 09/25/2017
Thanks for the additional info : ) The part number, 23208491, correlates to a Rear License Plate Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... covering your own butt. The P&P tells us that SM approval is needed for repeat/related repairs, parts warranty, olh, added lines, change of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair....
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about ...
Re: Sublet - 07/02/2013
... your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance total to get the total repair expense, had it been performed in the dealership. The sublet charge should not exceed...
Re: reimbursement for special coverage - 04/15/2013
... notification, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors Service...
Re: Sierra Pro Grade Protection - 06/17/2013
... is available in GlobalConnect>Service Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Need HELP! - 08/08/2013
... the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your technicians time. Make sure the amount of OLH is clearly documented AND approved by your Service Manager. It...
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
The Business plan is found on GLOBAL CONNECT: Home > Service Workbench > Reports & Tools > P&P Manuals and other Service/Parts Publications Select Business Choice Business Maintenance Plan The first page shows the information you need :)
Re: Z2262 - 09/12/2013
The Cadillac Premium Care Maintenance Program applies only for services performed at a participating Cadillac dealership. Program information may be found in the program guide which is available in GlobalConnect within the Policies, Procedures and Guides...
Re: One line or Two lines - 09/12/2013
... line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are not already covered in the original...
Re: One line or Two lines - 09/13/2013
... 073 : Total Other Labour Hours exceed the allowance for labour code 3010230 Error 072 : Total parts amount exceeds the allowance for labour code 3010230. Error 081 : Base labour hours exceed the allowance for labour code 3010230. Error 243...
Re: 50/50 SPLIT - 10/28/2011
[quote] GMNL09526: So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play [/quote] I have had ONE customer request reimbursement who had a...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
I haven't seen any like that. The recall does not say anything about needing to clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: 2010 CAMARO - STRIPE - 10/11/2011
... started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I agree on the B7011 if you looked it up with the VIN....
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone. [/quote] Thanks!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
CURIOUS ABOUT PAY - 12/19/2011
... B.C THE MAZDA/VOLVO SERVICE MANAGER IS GONE AND I HAVE BEEN DOING HER JOB + MINE + HELPING IN PARTS + HELPING IN CASHIERING) AND WILL MAYBE HIT 23K THIS YEAR WITH ALL THE OVERTIME. PLEASE ADVISE. ...
CURIOUS ABOUT PAY - 12/19/2011
... B.C THE MAZDA/VOLVO SERVICE MANAGER IS GONE AND I HAVE BEEN DOING HER JOB + MINE + HELPING IN PARTS + HELPING IN CASHIERING) AND WILL MAYBE HIT 23K THIS YEAR WITH ALL THE OVERTIME. PLEASE ADVISE. ...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: CURIOUS ABOUT PAY - 01/19/2012
... is paid. There are a lot of other interesting facts about all of the warranty administrators who participated in the survey. Check it out!...
Re: CURIOUS ABOUT PAY - 01/19/2012
... is paid. There are a lot of other interesting facts about all of the warranty administrators who participated in the survey. Check it out!...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
What Would You Do - 12/14 - 11/25/2014
... transmission cooler lines The technician indicated that he performed all of the recalls. No parts were required for any of the recall bulletin repairs. How should the warranty administrator proceed with this repair submission?...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
Re: 2015 TOP OFF DEF - 12/18/2014
... This is from the 2014 Guide (as the 2015 Guide is not on the GM site yet) https://www.autopartners.net/apps/msgportalj/en_US/GMNA/United_States/Library/Service/Warranty/D_0000076228.htm "This scheduled maintenance coverage will provide owners select...
What Would You Do - 08/14 - 08/05/2014
... DTC P0606 and P2155. Both DTC's led to the replacement of the ECM. Because the ECM is a restricted part, the tech contacted TAC to advise them of the situation. Once the replacement ECM arrived, the technician installed, programmed, performed the ECM...
Re: Keys for Life Program - 05/28/2015
... would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty covered component that exceeds the 12 months from previous install. Since the system does not recognize the extended warranty term, it is...
What Would You Do - 06/15 - 06/02/2015
... for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the new water pump. These items, e.g. bolts, are specifically called...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... and % of total for the reporting month (which includes beyond warranty limits, exceeds OLH limit, part ceiling exceeded, etc). While it is an important reporting metric, the appropriate use of empowerment and customer enthusiasm are just as significant....
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
Thanks, conny. I was always being told enter deductible the same way as customer participation. We recently had a meeting with Accounting, and they were telling us this caused extra work for them. They're just gonna have to deal with it. Appreciate...
April - Share Your Tip! - 04/03/2014
What is the biggest challenge/obstacle you have faced as a warranty administrator? Thanks for participating! Kristen / jlwarranty
What Would You Do - 07/14 - 07/01/2014
... contacts regarding stop delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls have since been performed and the transactions...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ZSCT as Transaction Type COde, PMT will not allow me to select line 10 (Service Agent/Customer Participation Amount:). I have contacted ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction...
Re: Transprotation Damage - 03/14/2014
... bumper fascia is 1420120. If the bumper only required repair/refinish, the operation is 1440254 (partial). Always confirm that the damage codes and selected labour operations correlate. Kristen/jlwarranty...
What Would You Do - 02/14 - 01/28/2014
... and a heater core, on two different job cards. Both job cards contain substantial repairs, both in parts and labour. What is the best way to handle these transactions? ...
Re: spotlight - 01/17/2014
Thanks for completing your online profile and participating in the forum! Hopefully you will be one of our Spotlight Members soon! Kristen/jlwarranty
What Would You Do - 01/14 - 01/10/2014
... customer was provided with a rental unit to minimize their inconvenience. Because the dealership participates in the GMDRAC (GM Dealer Rent-a-Car) program a rental unit was readily available. Unfortunately, the warranty administrator was not familiar...
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... how is that submitted for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
EMISSIONS WARRANTY - 11/29/2013
... THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3 EMISSION CONTROL SYSTEMS WARRANTED PARTS LIST THE THROTTLE BODY IS THERE UNDER PAGE 1. CRIPSE!! I THINK I'M GOOD TO GO WITH A NO FOR POWERTRAIN AND A NO FOR EMISSIONS WARRANTY. THE PAGE IN...
What Would You Do - 09/15 - 09/03/2015
A customer with a 2008 Chevrolet Colorado visited the service department to address a service engine soon light concern. The technician diagnosed the condition and found the following codes were set in history P0449, P0300, and P0172. The technician...
Re: What Would You Do - 09/15 - 09/21/2015
[quote] admin: A customer with a 2008 Chevrolet Colorado visited the service department to address a service engine soon light concern. The technician diagnosed the condition and found the following codes were set in history P0449, P0300, and P0172. The...
Re: Transmission Types - 12/16/2015
... etc. Disclaimer, for some reason, this doesn't always list the codes...but for the most part, this is how I find them. Hope this helps. ...
What Would You Do - 10/15 - 10/23/2015
... Because the vehicle was originally diagnosed with a valve body concern, there will be excessive parts and OLH when submitting the transmission replacement operation. Additionally, since it was not known at the time of the original repair that the valve...
... is paid. There are a lot of other interesting facts about all of the warranty administrators who participated in the survey. Check it out!...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
What Would You Do - 12/14 - 11/25/2014
... transmission cooler lines The technician indicated that he performed all of the recalls. No parts were required for any of the recall bulletin repairs. How should the warranty administrator proceed with this repair submission?...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
Re: 2015 TOP OFF DEF - 12/18/2014
... This is from the 2014 Guide (as the 2015 Guide is not on the GM site yet) https://www.autopartners.net/apps/msgportalj/en_US/GMNA/United_States/Library/Service/Warranty/D_0000076228.htm "This scheduled maintenance coverage will provide owners select...
What Would You Do - 08/14 - 08/05/2014
... DTC P0606 and P2155. Both DTC's led to the replacement of the ECM. Because the ECM is a restricted part, the tech contacted TAC to advise them of the situation. Once the replacement ECM arrived, the technician installed, programmed, performed the ECM...
Re: Keys for Life Program - 05/28/2015
... would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty covered component that exceeds the 12 months from previous install. Since the system does not recognize the extended warranty term, it is...
What Would You Do - 06/15 - 06/02/2015
... for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the new water pump. These items, e.g. bolts, are specifically called...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... and % of total for the reporting month (which includes beyond warranty limits, exceeds OLH limit, part ceiling exceeded, etc). While it is an important reporting metric, the appropriate use of empowerment and customer enthusiasm are just as significant....
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
Thanks, conny. I was always being told enter deductible the same way as customer participation. We recently had a meeting with Accounting, and they were telling us this caused extra work for them. They're just gonna have to deal with it. Appreciate...
April - Share Your Tip! - 04/03/2014
What is the biggest challenge/obstacle you have faced as a warranty administrator? Thanks for participating! Kristen / jlwarranty
What Would You Do - 07/14 - 07/01/2014
... contacts regarding stop delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls have since been performed and the transactions...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ZSCT as Transaction Type COde, PMT will not allow me to select line 10 (Service Agent/Customer Participation Amount:). I have contacted ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction...
Re: Transprotation Damage - 03/14/2014
... bumper fascia is 1420120. If the bumper only required repair/refinish, the operation is 1440254 (partial). Always confirm that the damage codes and selected labour operations correlate. Kristen/jlwarranty...
What Would You Do - 02/14 - 01/28/2014
... and a heater core, on two different job cards. Both job cards contain substantial repairs, both in parts and labour. What is the best way to handle these transactions? ...
Re: spotlight - 01/17/2014
Thanks for completing your online profile and participating in the forum! Hopefully you will be one of our Spotlight Members soon! Kristen/jlwarranty
What Would You Do - 01/14 - 01/10/2014
... customer was provided with a rental unit to minimize their inconvenience. Because the dealership participates in the GMDRAC (GM Dealer Rent-a-Car) program a rental unit was readily available. Unfortunately, the warranty administrator was not familiar...
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... how is that submitted for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
EMISSIONS WARRANTY - 11/29/2013
... THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3 EMISSION CONTROL SYSTEMS WARRANTED PARTS LIST THE THROTTLE BODY IS THERE UNDER PAGE 1. CRIPSE!! I THINK I'M GOOD TO GO WITH A NO FOR POWERTRAIN AND A NO FOR EMISSIONS WARRANTY. THE PAGE IN...
What Would You Do - 09/15 - 09/03/2015
A customer with a 2008 Chevrolet Colorado visited the service department to address a service engine soon light concern. The technician diagnosed the condition and found the following codes were set in history P0449, P0300, and P0172. The technician...
Re: What Would You Do - 09/15 - 09/21/2015
[quote] admin: A customer with a 2008 Chevrolet Colorado visited the service department to address a service engine soon light concern. The technician diagnosed the condition and found the following codes were set in history P0449, P0300, and P0172. The...
Re: Transmission Types - 12/16/2015
... etc. Disclaimer, for some reason, this doesn't always list the codes...but for the most part, this is how I find them. Hope this helps. ...
What Would You Do - 10/15 - 10/23/2015
... Because the vehicle was originally diagnosed with a valve body concern, there will be excessive parts and OLH when submitting the transmission replacement operation. Additionally, since it was not known at the time of the original repair that the valve...
Replacing NOX sensors - 10/23/2015
... with time to perform the regens and fuel quality tests. It is now rejecting for OLH over and also parts excessive. I know the OLH would have to be approved either way. Is this the correct way to submit and 'H' route it or should each bank be claimed...
Re: Question regarding technician documentation - 07/22/2015
... of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including...
Re: Closest Available Labor Operation - 07/09/2015
... use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
What Would You Do - 08/15 - 07/30/2015
... care of, the service manager agreed to replace the transmission as a policy decision with customer participation. Because special coverage 14404 remained open on the vehicle, the service manager wanted the warranty administrator to submit a transaction...
Re: Closest Available Labor Operation - 08/20/2015
... I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
What Would You Do - 07/16 - 06/27/2016
... applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of the accepted transactions, service management noticed that the claims did not...
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Android Auto update - 03/11/2016
... to everyone else? Specifically the "doing it during the PDI and getting 0.4 hours at full rate" part. Joe ...
Forum - 10/18/2016
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
What Would You Do - 08/16 - 07/28/2016
A 2015 Chevrolet Silverado is at the dealership service department to address a concern with a vibration in the vehicle and the center console shaking, at times, between 75-80 mph. The vehicle has approximately 1,500 miles on the odometer. Since the...
Re: ac delco reman alternator - 08/11/2016
Please refer to the Parts Policy and Procedure Manual Article 1.1.15 ACDelco Professional Alternator and Starter Warranty. "ACDelco Professional Reman and New Alternators and Starters are warranted by ACDelco to the original retail purchaser against...
Time Documentation Contest - WIN $500 - 08/29/2016
... are most likely to see them, i.e. near the time clock, their locker room, lunchroom, tool box, parts department, tech workstation computer, etc. Be sure to make multiple copies and be creative in your placement! Take a photo of the flyers in their...
Forum - 09/26/2016
Member participation has inspired us to step up our game. We are very impressed with members sharing photos of how they are improving time documentation at their dealership! We’ve extended the contest through 10/21/2016 We will provide...
What Would You Do - 10/16 - 09/27/2016
In June, the owner of a 2016 Buick Envision presented their vehicle to the service department with a vibration condition. The dealership technician test drove the vehicle to confirm the concern. The tech then set tire pressures to the recommended values,...
Global Warranty 101 - 05/12/2010
... cause code.Many times a reject can easily be corrected by re-evaluating the transaction; examine parts, labour, net items, complaint and cause codes for accuracy. In other cases, there may be a system issue such as incorrect labour time payment that...
Warranty 101 - 07/02/2010
... the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light coming on and the vehicle dying...
WINS To GWM Clean-up - 05/12/2010
... or pending claims in the WINS system must be administered in GWM; additionally all unpaid Warranty Part Center administration and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Warranty Training - 04/13/2010
... equally as important. A warranty administrator's job involves interaction with service managers, parts staff, service advisors, and technicians. Those interactions provide the opportunity for the warranty administrator to provide their teammates with...
Components and Systems: Diesel Emissions - 08/10/2010
... of diesel exhaust create health problems.In just California alone: attaining the California particulate matter and ozone standards would annually prevent about 210,000 case of asthma and lower respiratory symptoms, 17,000 cases of acute bronchitis, and...
Components and Systems: Emissions - 07/02/2010
Throughout the course of the day, week, and month, customer's with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light...
From the Desk of a Service Manager - 03/11/2010
... much as possible about the new system in usually just one week. Typically, the sales and F&I departments have a much easier learning curve. Make sure that the accounting and parts teams are prepared for this transition. Any concerns must be ironed...
Global Warranty Management User Manual - 01/06/2010
... under: Resources > Dealership Training Resources > Global Warranty Training Modules.This particular manual is a resource for the new Global Warranty Management system only, not the WINS system. You may be wondering what a transaction type is or...
... with time to perform the regens and fuel quality tests. It is now rejecting for OLH over and also parts excessive. I know the OLH would have to be approved either way. Is this the correct way to submit and 'H' route it or should each bank be claimed...
Re: Question regarding technician documentation - 07/22/2015
... of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including...
Re: Closest Available Labor Operation - 07/09/2015
... use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
What Would You Do - 08/15 - 07/30/2015
... care of, the service manager agreed to replace the transmission as a policy decision with customer participation. Because special coverage 14404 remained open on the vehicle, the service manager wanted the warranty administrator to submit a transaction...
Re: Closest Available Labor Operation - 08/20/2015
... I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
What Would You Do - 07/16 - 06/27/2016
... applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of the accepted transactions, service management noticed that the claims did not...
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Android Auto update - 03/11/2016
... to everyone else? Specifically the "doing it during the PDI and getting 0.4 hours at full rate" part. Joe ...
Forum - 10/18/2016
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
What Would You Do - 08/16 - 07/28/2016
A 2015 Chevrolet Silverado is at the dealership service department to address a concern with a vibration in the vehicle and the center console shaking, at times, between 75-80 mph. The vehicle has approximately 1,500 miles on the odometer. Since the...
Re: ac delco reman alternator - 08/11/2016
Please refer to the Parts Policy and Procedure Manual Article 1.1.15 ACDelco Professional Alternator and Starter Warranty. "ACDelco Professional Reman and New Alternators and Starters are warranted by ACDelco to the original retail purchaser against...
Time Documentation Contest - WIN $500 - 08/29/2016
... are most likely to see them, i.e. near the time clock, their locker room, lunchroom, tool box, parts department, tech workstation computer, etc. Be sure to make multiple copies and be creative in your placement! Take a photo of the flyers in their...
Forum - 09/26/2016
Member participation has inspired us to step up our game. We are very impressed with members sharing photos of how they are improving time documentation at their dealership! We’ve extended the contest through 10/21/2016 We will provide...
What Would You Do - 10/16 - 09/27/2016
In June, the owner of a 2016 Buick Envision presented their vehicle to the service department with a vibration condition. The dealership technician test drove the vehicle to confirm the concern. The tech then set tire pressures to the recommended values,...
Global Warranty 101 - 05/12/2010
... cause code.Many times a reject can easily be corrected by re-evaluating the transaction; examine parts, labour, net items, complaint and cause codes for accuracy. In other cases, there may be a system issue such as incorrect labour time payment that...
Warranty 101 - 07/02/2010
... the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light coming on and the vehicle dying...
WINS To GWM Clean-up - 05/12/2010
... or pending claims in the WINS system must be administered in GWM; additionally all unpaid Warranty Part Center administration and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Warranty Training - 04/13/2010
... equally as important. A warranty administrator's job involves interaction with service managers, parts staff, service advisors, and technicians. Those interactions provide the opportunity for the warranty administrator to provide their teammates with...
Components and Systems: Diesel Emissions - 08/10/2010
... of diesel exhaust create health problems.In just California alone: attaining the California particulate matter and ozone standards would annually prevent about 210,000 case of asthma and lower respiratory symptoms, 17,000 cases of acute bronchitis, and...
Components and Systems: Emissions - 07/02/2010
Throughout the course of the day, week, and month, customer's with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light...
From the Desk of a Service Manager - 03/11/2010
... much as possible about the new system in usually just one week. Typically, the sales and F&I departments have a much easier learning curve. Make sure that the accounting and parts teams are prepared for this transition. Any concerns must be ironed...
Global Warranty Management User Manual - 01/06/2010
... under: Resources > Dealership Training Resources > Global Warranty Training Modules.This particular manual is a resource for the new Global Warranty Management system only, not the WINS system. You may be wondering what a transaction type is or...
What Is Customer Enthusiasm? - 01/06/2010
... guidelines of a covered repair due to the cause of the failure, is not GM's responsibility in this particular situation. Here are some examples:An outside door mirror is cracked. It could be that the customer ran into something, but they are adamant...
The ABC's of Human Interaction - 11/18/2010
... on the Saturday before I arrived on Monday. I collected the claims to be audited, the service department roster containing technician numbers, and began to audit. Shortly into the audit I discovered a claim dated on the Sunday before I had arrived, and...
Coverage Code E, E1, E2 - 10/13/2010
... Policies and Procedures manual outlines emissions coverage in detail, including what specific parts are covered and which specific vehicles have emissions warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations...
Checking Tires - 10/13/2010
... proper inflation. But should this be a free service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is saf...
Diesel Exhaust Fluid - 04/12/2011
... 2500/3500 series vehicles equipped with the Duramax Diesel engine require Diesel Exhaust Fluid as part of the emissions system. While some fluid is added at the factory, the dealer is required to fill the tank prior to delivery to the customer.DEF has...
Anatomy of a Warranty Block - 04/27/2011
A 2011 Chevrolet Silverado comes into the service department with a very bad knock. The customer states that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH....
Completing the Repair - 04/12/2011
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards....
Revised Blower Motor Installation Instructions - 02/07/2012
... style blower motor assembly for these vehicles is no longer available as a service replacement part. This design had an integral cooling duct molded into the assembly. The revision has a cooling port and uses a separate air duct that draws cooling air...
February 2012 Recall Update - 02/07/2012
... Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The bulletin allows for the inclusion of wire splice in the net item...
Free Agent Audit: - 08/09/2012
... non-compliance concerns were issued an incentive debit.The following areas were reviewed as part of the audit:Incorrect Reimbursement Amount - the dealer charged more than the amount allowed by the program guidelinesIneligible VINs - claims were submitted...
Authorization Code Refresher - 06/30/2011
... claim rejection. To minimize missed authorizations, it is helpful to develop a review method as part of the submission process. Review the job card check list, authorization help card, and highlight the warranty periods/date/current mileage on the job...
Technician Time Recording - 06/08/2011
... corrected the problem. This information is also a very useful tool to GM engineering and their part suppliers.Clock time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published...
Sublet Basics - 06/08/2011
... on the job card. Furthermore, the repair must be performed by the sublet facility using genuine GM parts. ...
Searching jlwarranty's Newsletter, Forum and Video Collection - 08/09/2011
Have you had a moment where you know you read about a particular topic but can't seem to find where you read it? With jlwarranty.com's search feature you can quickly look up a topic and receive results from the entire newsletter archive as well as forum...
Customer Reimbursement - 06/30/2011
... it.The Customer Assistance Center may work with the customer and dealership to offer a full or partial refund, with the dealership issuing the reimbursement check. The dealership submits a transaction using the closest labour operation from the LTG and...
Rust Happens - 08/09/2011
... scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these two types of corrosion warranty coverage. Non-rust through conditions that are found on body panels typically show up on panel...
The Rookie' - 08/09/2011
... is money in the car business, but there comes a point when speed will cost the dealership money. Part of the warranty learning process is allowing enough time to get it right the first time to avoid simple and preventable errors. Taking failures personally....
Coverage Code Tables - 08/09/2011
... that fall under that specific coverage. If it's not listed, it's most likely not covered by that part of the vehicle warranty. Each document list provides an explanation for the coverage codes as well as specific labour operations that are covered. ...
Service Information and Labour Operations - 08/09/2011
... Sensor ReplacementWe'll use the front wheel speed sensor replacement as our example. Below is a partial view of the repair procedures. In the upper right corner, note the Related Documents link. Click the down arrow to select Global Labour Time Guide:...
The Rookie - 09/19/2011
... are considered will almost always lead to bigger issues down the road. Focus on the Fixable: Most parts of a routine or process can always be improved, but as a rookie your focus should be on the areas which you're weakest. If you are good at handling...
Top Reject of the Month - 12/15/2011
... the converter is usually an emissions covered component, IVH was checked for coverage. This particular truck listed 3/36 bumper-to-bumper (expired), 5/100 powertrain (valid), and 5/50 emissions (expired). It became evident that this simple reject had...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... warranty and the 5 year/100,000 mile routine maintenance. Maintenance can be performed at any participating Chevrolet dealership. Oil change services are to be based on the Oil Life Monitor and tire rotations are to be performed every 7,500 miles. The...
November 2011 Recall Update - 11/17/2011
... hinges. The recall has been revised to include a copy of the customer letter and to update the parts section to include a retainer in the event that one strips or breaks.Noncompliance Recall 11261B - Tire Pressure Monitor System Update: Certain 2012...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... engine/transmission claim submission. These transactions can be broken down into a few essential parts or steps that will ensure that all of the required information has been obtained or completed prior to submission. The following are basic tips...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
The Labour Time Guide (LTG) serves as an essential tool in warranty claim submission. It acts as the service department guideline for service departments to determine the labour involved with a specific repair. Over the last few years, the LTG has been...
... guidelines of a covered repair due to the cause of the failure, is not GM's responsibility in this particular situation. Here are some examples:An outside door mirror is cracked. It could be that the customer ran into something, but they are adamant...
The ABC's of Human Interaction - 11/18/2010
... on the Saturday before I arrived on Monday. I collected the claims to be audited, the service department roster containing technician numbers, and began to audit. Shortly into the audit I discovered a claim dated on the Sunday before I had arrived, and...
Coverage Code E, E1, E2 - 10/13/2010
... Policies and Procedures manual outlines emissions coverage in detail, including what specific parts are covered and which specific vehicles have emissions warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations...
Checking Tires - 10/13/2010
... proper inflation. But should this be a free service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is saf...
Diesel Exhaust Fluid - 04/12/2011
... 2500/3500 series vehicles equipped with the Duramax Diesel engine require Diesel Exhaust Fluid as part of the emissions system. While some fluid is added at the factory, the dealer is required to fill the tank prior to delivery to the customer.DEF has...
Anatomy of a Warranty Block - 04/27/2011
A 2011 Chevrolet Silverado comes into the service department with a very bad knock. The customer states that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH....
Completing the Repair - 04/12/2011
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards....
Revised Blower Motor Installation Instructions - 02/07/2012
... style blower motor assembly for these vehicles is no longer available as a service replacement part. This design had an integral cooling duct molded into the assembly. The revision has a cooling port and uses a separate air duct that draws cooling air...
February 2012 Recall Update - 02/07/2012
... Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The bulletin allows for the inclusion of wire splice in the net item...
Free Agent Audit: - 08/09/2012
... non-compliance concerns were issued an incentive debit.The following areas were reviewed as part of the audit:Incorrect Reimbursement Amount - the dealer charged more than the amount allowed by the program guidelinesIneligible VINs - claims were submitted...
Authorization Code Refresher - 06/30/2011
... claim rejection. To minimize missed authorizations, it is helpful to develop a review method as part of the submission process. Review the job card check list, authorization help card, and highlight the warranty periods/date/current mileage on the job...
Technician Time Recording - 06/08/2011
... corrected the problem. This information is also a very useful tool to GM engineering and their part suppliers.Clock time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published...
Sublet Basics - 06/08/2011
... on the job card. Furthermore, the repair must be performed by the sublet facility using genuine GM parts. ...
Searching jlwarranty's Newsletter, Forum and Video Collection - 08/09/2011
Have you had a moment where you know you read about a particular topic but can't seem to find where you read it? With jlwarranty.com's search feature you can quickly look up a topic and receive results from the entire newsletter archive as well as forum...
Customer Reimbursement - 06/30/2011
... it.The Customer Assistance Center may work with the customer and dealership to offer a full or partial refund, with the dealership issuing the reimbursement check. The dealership submits a transaction using the closest labour operation from the LTG and...
Rust Happens - 08/09/2011
... scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these two types of corrosion warranty coverage. Non-rust through conditions that are found on body panels typically show up on panel...
The Rookie' - 08/09/2011
... is money in the car business, but there comes a point when speed will cost the dealership money. Part of the warranty learning process is allowing enough time to get it right the first time to avoid simple and preventable errors. Taking failures personally....
Coverage Code Tables - 08/09/2011
... that fall under that specific coverage. If it's not listed, it's most likely not covered by that part of the vehicle warranty. Each document list provides an explanation for the coverage codes as well as specific labour operations that are covered. ...
Service Information and Labour Operations - 08/09/2011
... Sensor ReplacementWe'll use the front wheel speed sensor replacement as our example. Below is a partial view of the repair procedures. In the upper right corner, note the Related Documents link. Click the down arrow to select Global Labour Time Guide:...
The Rookie - 09/19/2011
... are considered will almost always lead to bigger issues down the road. Focus on the Fixable: Most parts of a routine or process can always be improved, but as a rookie your focus should be on the areas which you're weakest. If you are good at handling...
Top Reject of the Month - 12/15/2011
... the converter is usually an emissions covered component, IVH was checked for coverage. This particular truck listed 3/36 bumper-to-bumper (expired), 5/100 powertrain (valid), and 5/50 emissions (expired). It became evident that this simple reject had...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... warranty and the 5 year/100,000 mile routine maintenance. Maintenance can be performed at any participating Chevrolet dealership. Oil change services are to be based on the Oil Life Monitor and tire rotations are to be performed every 7,500 miles. The...
November 2011 Recall Update - 11/17/2011
... hinges. The recall has been revised to include a copy of the customer letter and to update the parts section to include a retainer in the event that one strips or breaks.Noncompliance Recall 11261B - Tire Pressure Monitor System Update: Certain 2012...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... engine/transmission claim submission. These transactions can be broken down into a few essential parts or steps that will ensure that all of the required information has been obtained or completed prior to submission. The following are basic tips...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
The Labour Time Guide (LTG) serves as an essential tool in warranty claim submission. It acts as the service department guideline for service departments to determine the labour involved with a specific repair. Over the last few years, the LTG has been...
The Rookie's Corner - 10/14/2011
... and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and Investigate Vehicle History...
Reject of the Month - 09/04/2013
... administrator submitted the transaction with the turbocharger labour operation, the necessary parts, and the rental expense (3 days). The claim rejected the next day with error 135; the rental vehicle used for courtesy transportation must be a GM vehicle. Because...
Error 834: Repair Performed Prior to Start of Warranty - 09/04/2013
... with the use of any self-authorization code along with a detailed explanation, but for this particular reject the statement "repair made prior to vehicle sale" should be sufficient. Another situation where this reject will appear is when the mileage...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
Batteries lose their charge when the vehicle they are in isn't driven. This is particularly true in climates that are hot. Batteries in vehicles that are connected with both cables drain even faster because systems in the vehicle pull from the battery...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... three repairs are complete. If there are interruptions during the repairs such as waiting for a part that is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The...
Reject of the Month - 11/18/2013
A customer contacted their local service department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate"...
October 2013 Recall Update - 10/01/2013
... install a new door module. Upcoming Safety Recall 12213: Possible Loss of Brake Assist: When parts become available vehicle owners will be notified that the dealer will remove and replace a microswitch in the power brake vacuum pump assembly. Involved...
Reject of the Month - 06/19/2013
... Canister Solenoid Replacement cross references to GLC, 4027910. The claim was submitted with parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... that customer reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized...
May 2013 Bulletin Updates: - 06/19/2013
... with operation 4041510-battery replace.11-00-89-007C: Exterior Labour Operations (Labour Only-No Part Replaced). The bulletin revision contains all of the exterior labour operations in the new GLC format.07-00-89-037F: Courtesy Transportation and Roadside...
July 2013 Recall Update - 07/03/2013
... have been distributed notifying them of the safety recall. The letter also advises that once parts become available a second mailing will be distributed instructing them to contact the dealer for repair. Noncompliance Recall 13184: Front Brakes...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... being made for the replacement of an electronic exchange component, the mandatory minimum customer participation dollar amount cannot be applied as stated in bulletin 11-00-89-005. Since the exchange is sent to the service agent at no cost, the only...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... change between 7,500 to 8,500 miles - will save them time.Also required is the use of Genuine GM parts and oil from GM or an authorized GM ACDelco distributor. The multi-point inspection must be performed at each service and the MPVI form must be completed...
PQC Contact Required? - 02/26/2013
... to contact the PQC. If this communication did not reach the warranty administrator or service department, it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect...
Global Labour Codes, - 02/26/2013
... begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular model. If you select the GLC link, you will have the opportunity to view the new Repair Groups as well as the new seven-digit labour code format. Remember...
November 2012 Recall Update - 11/05/2012
... vehicles involved in the recall. Both dealers and customers will be notified by GM when sufficient parts are available to launch the recall.Customer Satisfaction Program 12241 - Delayed Rate and Departure Time Charge Mode Software Anomaly: Certain 2013,...
Global Warranty Management - 12/18/2012
... claims submitted during the shutdown will be reported on the 14th. The WPC will not process any part requests during shutdown. Additionally, the WPC will not be providing status updates during the shutdown period. The last transaction summary prior...
Tire Pre-Repair Authorization - 08/30/2012
... conditions that were not caused by a road hazard and/or a tire issue that caused damage to other parts of the vehicle. These two scenarios are established by indicating yes or no on the appropriate radio button in the Tire Authorization form. In our...
Branded Titles and Special Coverage - 08/30/2012
... For example, if the Special Coverage, emissions, or recall repair calls for the replacement of a part that is missing or damaged as a result of the reason for branding, the repair should be denied. If a customer feels the vehicle's title has been branded...
Service Programming System Warranty Transactions - 08/30/2012
... may be situations when a repair procedure is performed to a module that does not require that part to be replaced or repaired in any way. Labour operation N9999 (electrical controls - labour only) and J9999 (powertrain controls - labour only), are used...
February 2014 Recall Update - 01/28/2014
... may overheat when idling in cold temperatures. If there is enough heat, it could melt plastic parts in the area, resulting in a potential engine fire. Dealers are to reprogram the engine control module to modify the Power Management Mode software to...
Achieving Elite - 01/28/2014
... tab and then Service Agent Detail tab. Field Action Completion, Repeat Repair, Customer Retention, Parts Loyalty and STS percentages are all listed within the Service Agent Metrics. How close is your dealership to being Elite? Not sure of the upcoming...
Important Policy Updates - 01/10/2014
... policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements. The technician is still required to...
Authorization Codes - 01/10/2014
... repairs, authorization code "E" for other labour hours, authorization code "P" for excessive parts and authorization code "R" for repeat or related repairs. Policies and Procedures Article 1.6.2.15, Service Management Approvals and Transaction Authorizations,...
New! Vehicle Health Management (VHM) - 11/25/2014
... specific labour operations must be used for any repair that relates to the Service Messages. All parts replaced under this program will be requested back through the WPC. Complete details regarding VHM Service are available in PI1250A. ...
... and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and Investigate Vehicle History...
Reject of the Month - 09/04/2013
... administrator submitted the transaction with the turbocharger labour operation, the necessary parts, and the rental expense (3 days). The claim rejected the next day with error 135; the rental vehicle used for courtesy transportation must be a GM vehicle. Because...
Error 834: Repair Performed Prior to Start of Warranty - 09/04/2013
... with the use of any self-authorization code along with a detailed explanation, but for this particular reject the statement "repair made prior to vehicle sale" should be sufficient. Another situation where this reject will appear is when the mileage...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
Batteries lose their charge when the vehicle they are in isn't driven. This is particularly true in climates that are hot. Batteries in vehicles that are connected with both cables drain even faster because systems in the vehicle pull from the battery...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... three repairs are complete. If there are interruptions during the repairs such as waiting for a part that is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The...
Reject of the Month - 11/18/2013
A customer contacted their local service department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate"...
October 2013 Recall Update - 10/01/2013
... install a new door module. Upcoming Safety Recall 12213: Possible Loss of Brake Assist: When parts become available vehicle owners will be notified that the dealer will remove and replace a microswitch in the power brake vacuum pump assembly. Involved...
Reject of the Month - 06/19/2013
... Canister Solenoid Replacement cross references to GLC, 4027910. The claim was submitted with parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... that customer reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized...
May 2013 Bulletin Updates: - 06/19/2013
... with operation 4041510-battery replace.11-00-89-007C: Exterior Labour Operations (Labour Only-No Part Replaced). The bulletin revision contains all of the exterior labour operations in the new GLC format.07-00-89-037F: Courtesy Transportation and Roadside...
July 2013 Recall Update - 07/03/2013
... have been distributed notifying them of the safety recall. The letter also advises that once parts become available a second mailing will be distributed instructing them to contact the dealer for repair. Noncompliance Recall 13184: Front Brakes...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... being made for the replacement of an electronic exchange component, the mandatory minimum customer participation dollar amount cannot be applied as stated in bulletin 11-00-89-005. Since the exchange is sent to the service agent at no cost, the only...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... change between 7,500 to 8,500 miles - will save them time.Also required is the use of Genuine GM parts and oil from GM or an authorized GM ACDelco distributor. The multi-point inspection must be performed at each service and the MPVI form must be completed...
PQC Contact Required? - 02/26/2013
... to contact the PQC. If this communication did not reach the warranty administrator or service department, it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect...
Global Labour Codes, - 02/26/2013
... begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular model. If you select the GLC link, you will have the opportunity to view the new Repair Groups as well as the new seven-digit labour code format. Remember...
November 2012 Recall Update - 11/05/2012
... vehicles involved in the recall. Both dealers and customers will be notified by GM when sufficient parts are available to launch the recall.Customer Satisfaction Program 12241 - Delayed Rate and Departure Time Charge Mode Software Anomaly: Certain 2013,...
Global Warranty Management - 12/18/2012
... claims submitted during the shutdown will be reported on the 14th. The WPC will not process any part requests during shutdown. Additionally, the WPC will not be providing status updates during the shutdown period. The last transaction summary prior...
Tire Pre-Repair Authorization - 08/30/2012
... conditions that were not caused by a road hazard and/or a tire issue that caused damage to other parts of the vehicle. These two scenarios are established by indicating yes or no on the appropriate radio button in the Tire Authorization form. In our...
Branded Titles and Special Coverage - 08/30/2012
... For example, if the Special Coverage, emissions, or recall repair calls for the replacement of a part that is missing or damaged as a result of the reason for branding, the repair should be denied. If a customer feels the vehicle's title has been branded...
Service Programming System Warranty Transactions - 08/30/2012
... may be situations when a repair procedure is performed to a module that does not require that part to be replaced or repaired in any way. Labour operation N9999 (electrical controls - labour only) and J9999 (powertrain controls - labour only), are used...
February 2014 Recall Update - 01/28/2014
... may overheat when idling in cold temperatures. If there is enough heat, it could melt plastic parts in the area, resulting in a potential engine fire. Dealers are to reprogram the engine control module to modify the Power Management Mode software to...
Achieving Elite - 01/28/2014
... tab and then Service Agent Detail tab. Field Action Completion, Repeat Repair, Customer Retention, Parts Loyalty and STS percentages are all listed within the Service Agent Metrics. How close is your dealership to being Elite? Not sure of the upcoming...
Important Policy Updates - 01/10/2014
... policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements. The technician is still required to...
Authorization Codes - 01/10/2014
... repairs, authorization code "E" for other labour hours, authorization code "P" for excessive parts and authorization code "R" for repeat or related repairs. Policies and Procedures Article 1.6.2.15, Service Management Approvals and Transaction Authorizations,...
New! Vehicle Health Management (VHM) - 11/25/2014
... specific labour operations must be used for any repair that relates to the Service Messages. All parts replaced under this program will be requested back through the WPC. Complete details regarding VHM Service are available in PI1250A. ...
Recalls Stressing You Out? - 11/25/2014
... of places that feel tight or loose, for a minute or two, imagine each deep breath flowing to that part of the body. Decompress: Place a warm heat wrap around your neck or shoulders for 10 minutes. Close your eyes and relax your face, neck, upper...
Ignition Switch Recall - 11/25/2014
... 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been...
Reject of the Month - 06/06/2014
... reject code, I would like to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer than 5,000 miles on odometer) many of you will be able relate to the circumstances...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transaction must be routed for review.Administration tips for rentals of 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job...
Customer Enthusiasm - 07/01/2014
... management may decide to cover a wheel that was bent when the customer hit a pothole because that particular customer is one of the dealerships very best. The end result is to reward the customer who has been loyal to your dealership and GM. Only...
Changes to Technician Accounting of Labour Time - 08/05/2014
... can be given a copy of the flag sheet when it is full and the other copy goes to the payroll department. The flag sheet must also contain the job card number and the technician ID. Clocking directly on the job card only is no longer an acceptable form...
Reject of the Month - 12/21/2016
... the GR8 print out was attached, and the transaction was resubmitted for review. In this particular instance the reason for debit was fairly obvious after review of the test code. If that were not the case, how do you analyze/research a debit? If...
GWM User Manual - 12/21/2016
... is also available within the Service Policy and Procedures Manual App with the Service P&P, Parts and Accessories P&P, Transportation, Vehicle Storage and PDI Policy, Customer Assistance, Training, Tools and TAC Policy Manuals area. For those...
January 2017 Recall Update - 12/21/2016
... Indicated for Trunk Release Fuse: The recall bulletin has been updated to reflect changes to the Parts and Service Procedure sections, and to reduce the vehicle population. Certain 2016 Chevrolet Impala vehicles equipped with a remote trunk release and...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available...
The Warranty Shop Copy - 01/23/2017
... specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original customer reimbursement receipts Service history, including IVH or Consultant Dashboard printout GM issued authorizations Warranty...
August 2017 Recall Update - 07/25/2017
... bracket fastener torque. The nuts that attach the plastic ECM bracket to the left inner motor compartment may be under torqued. Technicians are to increase the torque to 22 Nm. The recall program is in effect until July 31, 2019, and affects approximately...
Cadillac Roadside - 07/25/2017
... exceeds the 1/2 hr min. 60% premium – 0.6 hrs x 60%= $36 (submit in the Net/Misc field) Parts + mark-up are submitted in the parts field of the transaction --------------------------------------------------------------------------------------------------------- Line...
Compliance - 03/21/2017
... do not include time to do so. The actual amount of ATF used for the flush must be submitted in the Parts field of the transaction; maximum is 8 quarts or 8 L. - Tip! Warranty transactions with flow rates higher than 2.5 GPM are subject to debit...
Bulletin Update - 08/23/2016
... ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must be submitted prior to or at the time of the first service....
Extended Protection Plans - 08/23/2016
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference number. The reference number and the protection plan number, or last eight of the VIN, must be documented...
What is the Average Age of Your Transactions? - 07/28/2016
... their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should be closed. Once a job card is closed, all transactions should be submitted immediately...
Tech Time Documentation - 07/28/2016
... that perform reprogramming events (including service updates and field actions where no parts are replaced) on multiple vehicles are not required to punch on/off the time ticket by job card.Technicians may only be clocked on one job card at a time when...
Coding Transportation Transactions - 09/27/2016
... be a guide for the replacement of the panel. Included is time to R&R or loosen all necessary parts, body trim, moldings, weatherstrips, panel removal, and replacement of standard undercoating materials. The time displayed is for replacement of the...
November 2016 Recall Update - 10/26/2016
... 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and warranty transaction information sections. Models involved in the recall include the 2010-2011 Buick LaCrosse, Chevrolet...
Details of the Cause and Correction - 05/24/2016
... documented the cause and correction information. If they have failed to state these two important parts of a warranty transaction, the job card must go back to the technician for clarification. ...
Android Upgrade Update - 04/28/2016
... dealers submit a ZPDI transaction for a $10 reimbursement. Dealers may update all stock units as part of the PDI process or update the vehicles prior to delivery once the vehicle is sold. A bulletin-specific labor operation has been established for the...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... of 40 hours per week. In addition, the following areas must be inspected: The engine compartment. Pop the hood and do a cursory view to see if anything is missing.Passenger compartment, including the glove box and/or console. Make sure the owner's...
Is Your Job Card Filing System Compliant? - 02/02/2016
... paid for by GM. If a service agent is unable to produce, support, and verify transactions, or any part of transactions, appropriate counsel and/or corrective action may be taken.When it comes to a service audit, the audit staff is specifically interested...
Certified Elite - 02/02/2016
... benefits:Enhanced warranty claim empowermentDirect access to TAC level 2 supportWarranty scrap part retention 72 hours following claim paymentAbility to use iMR funds up to 100% for certain purchases/feesAbility to advertise Certified Elite Dealer recognition...
... of places that feel tight or loose, for a minute or two, imagine each deep breath flowing to that part of the body. Decompress: Place a warm heat wrap around your neck or shoulders for 10 minutes. Close your eyes and relax your face, neck, upper...
Ignition Switch Recall - 11/25/2014
... 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been...
Reject of the Month - 06/06/2014
... reject code, I would like to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer than 5,000 miles on odometer) many of you will be able relate to the circumstances...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transaction must be routed for review.Administration tips for rentals of 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job...
Customer Enthusiasm - 07/01/2014
... management may decide to cover a wheel that was bent when the customer hit a pothole because that particular customer is one of the dealerships very best. The end result is to reward the customer who has been loyal to your dealership and GM. Only...
Changes to Technician Accounting of Labour Time - 08/05/2014
... can be given a copy of the flag sheet when it is full and the other copy goes to the payroll department. The flag sheet must also contain the job card number and the technician ID. Clocking directly on the job card only is no longer an acceptable form...
Reject of the Month - 12/21/2016
... the GR8 print out was attached, and the transaction was resubmitted for review. In this particular instance the reason for debit was fairly obvious after review of the test code. If that were not the case, how do you analyze/research a debit? If...
GWM User Manual - 12/21/2016
... is also available within the Service Policy and Procedures Manual App with the Service P&P, Parts and Accessories P&P, Transportation, Vehicle Storage and PDI Policy, Customer Assistance, Training, Tools and TAC Policy Manuals area. For those...
January 2017 Recall Update - 12/21/2016
... Indicated for Trunk Release Fuse: The recall bulletin has been updated to reflect changes to the Parts and Service Procedure sections, and to reduce the vehicle population. Certain 2016 Chevrolet Impala vehicles equipped with a remote trunk release and...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available...
The Warranty Shop Copy - 01/23/2017
... specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original customer reimbursement receipts Service history, including IVH or Consultant Dashboard printout GM issued authorizations Warranty...
August 2017 Recall Update - 07/25/2017
... bracket fastener torque. The nuts that attach the plastic ECM bracket to the left inner motor compartment may be under torqued. Technicians are to increase the torque to 22 Nm. The recall program is in effect until July 31, 2019, and affects approximately...
Cadillac Roadside - 07/25/2017
... exceeds the 1/2 hr min. 60% premium – 0.6 hrs x 60%= $36 (submit in the Net/Misc field) Parts + mark-up are submitted in the parts field of the transaction --------------------------------------------------------------------------------------------------------- Line...
Compliance - 03/21/2017
... do not include time to do so. The actual amount of ATF used for the flush must be submitted in the Parts field of the transaction; maximum is 8 quarts or 8 L. - Tip! Warranty transactions with flow rates higher than 2.5 GPM are subject to debit...
Bulletin Update - 08/23/2016
... ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must be submitted prior to or at the time of the first service....
Extended Protection Plans - 08/23/2016
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference number. The reference number and the protection plan number, or last eight of the VIN, must be documented...
What is the Average Age of Your Transactions? - 07/28/2016
... their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should be closed. Once a job card is closed, all transactions should be submitted immediately...
Tech Time Documentation - 07/28/2016
... that perform reprogramming events (including service updates and field actions where no parts are replaced) on multiple vehicles are not required to punch on/off the time ticket by job card.Technicians may only be clocked on one job card at a time when...
Coding Transportation Transactions - 09/27/2016
... be a guide for the replacement of the panel. Included is time to R&R or loosen all necessary parts, body trim, moldings, weatherstrips, panel removal, and replacement of standard undercoating materials. The time displayed is for replacement of the...
November 2016 Recall Update - 10/26/2016
... 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and warranty transaction information sections. Models involved in the recall include the 2010-2011 Buick LaCrosse, Chevrolet...
Details of the Cause and Correction - 05/24/2016
... documented the cause and correction information. If they have failed to state these two important parts of a warranty transaction, the job card must go back to the technician for clarification. ...
Android Upgrade Update - 04/28/2016
... dealers submit a ZPDI transaction for a $10 reimbursement. Dealers may update all stock units as part of the PDI process or update the vehicles prior to delivery once the vehicle is sold. A bulletin-specific labor operation has been established for the...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... of 40 hours per week. In addition, the following areas must be inspected: The engine compartment. Pop the hood and do a cursory view to see if anything is missing.Passenger compartment, including the glove box and/or console. Make sure the owner's...
Is Your Job Card Filing System Compliant? - 02/02/2016
... paid for by GM. If a service agent is unable to produce, support, and verify transactions, or any part of transactions, appropriate counsel and/or corrective action may be taken.When it comes to a service audit, the audit staff is specifically interested...
Certified Elite - 02/02/2016
... benefits:Enhanced warranty claim empowermentDirect access to TAC level 2 supportWarranty scrap part retention 72 hours following claim paymentAbility to use iMR funds up to 100% for certain purchases/feesAbility to advertise Certified Elite Dealer recognition...
Powertrain Warranty Coverage - 01/11/2016
... approval prior to transaction submission and, except in extenuating circumstances, customer participation. ...
Reject of the Month - 01/11/2016
... Warranties section of IVH.Unfortunately, there is no support for the resubmission of this particular transaction. This claim became a training tool for the service drive staff. One, for identification of branded/salvage titles, and two, for the...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Reject of the Month - 12/01/2015
... odometer.The warranty administrator stated that IVH showed the Special Coverage as valid for this particular VIN, as the Special Coverage covers involved vehicles for a period of 10 years or 150,000 miles.The Special Coverage contains labor operation...
Comeback Repeat Repairs - 09/02/2015
... after it has been claimed and rejected. In an audit, the time the service manager applied as part of their required approval will be compared to the technician's first clocked time. If the time is later than the technician's time, it is clear that the...
The New GlobalConnect - 09/03/2015
... Forms Application of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in...
Goodwill - 09/03/2015
... when it has taken an exceptionally long time to get the customers vehicle repaired (either due to part availability or a complex repair).When these labor operations are claimed, a detailed explanation as to why the transaction was made, including the...
Electrical and Powertrain Reset - 10/23/2015
... to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming. They should not be used for setting a system configuration that is a customer preference. These labor...
The Cause of Failure - 10/23/2015
... that can't be explained. In most cases, the technician is not expected to take the component apart to come up with the exact cause of failure, yet a warranty administrator needs to assign a causal code to the warranty transaction. The Required...
Divisional Extended Protection Plan - 10/23/2015
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference number. The reference number, the protection plan number or last eight of the VIN must be documented...
Remember These Labor Operations? - 06/02/2015
... are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information with the claim submission. The labor operations are as follows:1411232...
Clocking OLH on Flag Sheets - 04/28/2015
... represents when the job was finished. If work was stopped due to the necessity of waiting for parts, or the technician stopped working for lunch, there would be two separate clock times shown on the flag sheet that represent their total time working...
Cross-Line Warranty - 07/29/2015
... service agents must determine if their technicians have the necessary training, tools, and parts. Additionally, service agents are prohibited from promoting or advertising cross-line warranty repairs. Any violation of this could result in audit, charge...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... It is also found in Service Workbench under Reports & Tools/ P&P Manuals and other Service/Parts Publications. ...
RPO Codes - 02/23/2015
... labor options for the repair dependent on the specific transmission. The options available in this particular situation were D16/D20, D33, F13-5/F15-5/F17-5, F40, and M20/M32. The warranty administrator checked the transmission RPO code options...
Reject of the Month - 02/23/2015
... the other applied to vehicles that were no longer covered under warranty. Because this particular vehicle had 51,000 miles on the odometer at the time of repair, the labor operation for vehicles still covered under warranty did not apply. The new...
Claiming Six or More Rental Days - 02/23/2015
... while minimizing vehicle repair time. If the vehicle cannot be scheduled in the service department, and is still operative and safe to drive, the customer should be encouraged to drive the vehicle. Scheduling service visits late in the afternoon or immediately...
Spring Clean-Up - 03/26/2015
... sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route...
The Value of a Warranty Administrator - 03/26/2015
... back. Even small dealerships need a well-trained warranty administrator, even if they are just a part time employee. There is simply too much to lose. ...
Global Warranty Management - 04/28/2015
... has a branded title. For example, if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers...
GlobalConnect Shortcuts - 08/20/2018
... page and click the “Delete from My Shortcuts” button. Each app contains a list of departments that it is bested suited for (e.g. Parts, Service) as well as a Description (e.g. IVH: application will supply VIN specific information related...
Reject Reason - Data Analysis - 08/21/2018
... the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction search results details screen contains several blue highlighted links, including the VIN, the technician GMIN, and Attachments. Click...
What is Your Reject Percentage? - 08/21/2018
Many of you participated in the Community Poll, “What is Your Reject Percentage” on the Warranty Community. The poll was associated with the Maintenance Service Rejects article that was published with the August edition of the newsletter. To...
Variable Diagnostic Time Explained - 09/25/2018
... Assistance cannot be claimed for diagnosis or OLH time. A normal road test to verify repairs is part of the base labor operation time and is not eligible to be claimed for either diagnosis time or OLH unless the extenuating circumstance is documented...
Pre-Repair Authorization - 09/25/2018
... do not require pre-repair approval: components replaced for customer enthusiasm, over the counter parts warranty transactions, and policy decisions. ...
... approval prior to transaction submission and, except in extenuating circumstances, customer participation. ...
Reject of the Month - 01/11/2016
... Warranties section of IVH.Unfortunately, there is no support for the resubmission of this particular transaction. This claim became a training tool for the service drive staff. One, for identification of branded/salvage titles, and two, for the...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Reject of the Month - 12/01/2015
... odometer.The warranty administrator stated that IVH showed the Special Coverage as valid for this particular VIN, as the Special Coverage covers involved vehicles for a period of 10 years or 150,000 miles.The Special Coverage contains labor operation...
Comeback Repeat Repairs - 09/02/2015
... after it has been claimed and rejected. In an audit, the time the service manager applied as part of their required approval will be compared to the technician's first clocked time. If the time is later than the technician's time, it is clear that the...
The New GlobalConnect - 09/03/2015
... Forms Application of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in...
Goodwill - 09/03/2015
... when it has taken an exceptionally long time to get the customers vehicle repaired (either due to part availability or a complex repair).When these labor operations are claimed, a detailed explanation as to why the transaction was made, including the...
Electrical and Powertrain Reset - 10/23/2015
... to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming. They should not be used for setting a system configuration that is a customer preference. These labor...
The Cause of Failure - 10/23/2015
... that can't be explained. In most cases, the technician is not expected to take the component apart to come up with the exact cause of failure, yet a warranty administrator needs to assign a causal code to the warranty transaction. The Required...
Divisional Extended Protection Plan - 10/23/2015
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference number. The reference number, the protection plan number or last eight of the VIN must be documented...
Remember These Labor Operations? - 06/02/2015
... are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information with the claim submission. The labor operations are as follows:1411232...
Clocking OLH on Flag Sheets - 04/28/2015
... represents when the job was finished. If work was stopped due to the necessity of waiting for parts, or the technician stopped working for lunch, there would be two separate clock times shown on the flag sheet that represent their total time working...
Cross-Line Warranty - 07/29/2015
... service agents must determine if their technicians have the necessary training, tools, and parts. Additionally, service agents are prohibited from promoting or advertising cross-line warranty repairs. Any violation of this could result in audit, charge...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... It is also found in Service Workbench under Reports & Tools/ P&P Manuals and other Service/Parts Publications. ...
RPO Codes - 02/23/2015
... labor options for the repair dependent on the specific transmission. The options available in this particular situation were D16/D20, D33, F13-5/F15-5/F17-5, F40, and M20/M32. The warranty administrator checked the transmission RPO code options...
Reject of the Month - 02/23/2015
... the other applied to vehicles that were no longer covered under warranty. Because this particular vehicle had 51,000 miles on the odometer at the time of repair, the labor operation for vehicles still covered under warranty did not apply. The new...
Claiming Six or More Rental Days - 02/23/2015
... while minimizing vehicle repair time. If the vehicle cannot be scheduled in the service department, and is still operative and safe to drive, the customer should be encouraged to drive the vehicle. Scheduling service visits late in the afternoon or immediately...
Spring Clean-Up - 03/26/2015
... sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route...
The Value of a Warranty Administrator - 03/26/2015
... back. Even small dealerships need a well-trained warranty administrator, even if they are just a part time employee. There is simply too much to lose. ...
Global Warranty Management - 04/28/2015
... has a branded title. For example, if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers...
GlobalConnect Shortcuts - 08/20/2018
... page and click the “Delete from My Shortcuts” button. Each app contains a list of departments that it is bested suited for (e.g. Parts, Service) as well as a Description (e.g. IVH: application will supply VIN specific information related...
Reject Reason - Data Analysis - 08/21/2018
... the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction search results details screen contains several blue highlighted links, including the VIN, the technician GMIN, and Attachments. Click...
What is Your Reject Percentage? - 08/21/2018
Many of you participated in the Community Poll, “What is Your Reject Percentage” on the Warranty Community. The poll was associated with the Maintenance Service Rejects article that was published with the August edition of the newsletter. To...
Variable Diagnostic Time Explained - 09/25/2018
... Assistance cannot be claimed for diagnosis or OLH time. A normal road test to verify repairs is part of the base labor operation time and is not eligible to be claimed for either diagnosis time or OLH unless the extenuating circumstance is documented...
Pre-Repair Authorization - 09/25/2018
... do not require pre-repair approval: components replaced for customer enthusiasm, over the counter parts warranty transactions, and policy decisions. ...
Service Management Approvals & Authorizations - 10/23/2018
... Service Agent Self Authorizations including Policy Decision, OLH Ceiling Exceeded, Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available,...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... require periodic maintenance, and maintenance is generally not covered by this warranty. Parts and services that are considered maintenance include: Filters Coolants and Fluids Brake Pads Belts and Hoses Wiper Inserts Clutch Linings Limited...
Reject of the Month - Error code 903 - 11/29/2018
The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC...
High Frequency Labor Operations - 11/29/2018
... feel that there is nothing you can do to lower the number. For example, dealerships in the hotter parts of the country will have more battery replacements than dealerships in the colder climates. A dealership in the south may have 40 battery replacements...
Reject of the Month - Error code 111 - 12/19/2018
... card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the transaction and the job card open and close dates,...
Policy & No PET - 12/19/2018
... cost of the repair is paid by GM at warranty rates. The customer should not be charged for any part of the repair. In all other policy situations, the dealer should always run the Policy Evaluation Tool for out of warranty repairs. ...
Warranty Claim Code - 12/19/2018
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... on GlobalConnect. The following situations require DMA/DMC approval, including deviations from the participation range calculated by the Policy Evaluation Tool (PET), 4 or more days of car rental, customer reimbursements, vehicle payments, and incidental...
June 2018 Recall Update - 05/22/2018
... tanks. Special Coverage 17336-03: Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The parts and warranty information sections of the bulletin have been revised. Certain 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe,...
Cost Comparison Worksheet - 07/23/2018
... one of the following links to complete the appropriate template or worksheet: PQC – Parts Restrictions Templates PQC Transmission Cost Comparison Worksheet| PQC Engine Cost Comparison Worksheet Once completed, save a copy of the form to...
December 2017 Recall Update - 11/21/2017
... Refrigerant Leak: The special coverage bulletin has been updated to reflect a revision with the parts and service procedure. The bulletin covers certain 2015-2015 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles....
Reject of the Month - 11/21/2017
... copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the torque sensor cover, the primary labor operation for the repair, and confirmed that the supporting alignment specs were attached. Since the VIN...
Complimentary Scheduled Maintenance - 09/27/2017
... the time of each service. A completed copy of the MPVI form must be attached to the job card. Only participating Cadillac dealers may perform Cadillac Premium Care Maintenance services. Verify the number of visits remaining by viewing the number of claim submissions...
March 2018 Recall Update - 02/20/2018
... on the SPS controller, continue with the programming event. Emission Recall 17337-02: Diesel Particulate Matter Sensor Diagnostic Fault: All phases have been released for this recall. Phase 1 includes certain 2017-2018 Chevrolet Silverado HD and...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... customer whose vehicle is out of warranty. With a Customer Enthusiasm repair, a 50% customer participation is strongly recommended by GM. Examples of Customer Enthusiasm include: Worn brake pads with no defect found Tire wear with no defect...
Certified Pre-Owned Resource Center - 02/20/2018
... titled “Labor operations that require pre-approval.” If service management believes a part failed due to a manufacturer’s defect, pre-approval from your DMA is required. The transaction would have to be GM Authorized and the pre-approval...
Certified Elite - 01/22/2018
... 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to...
Transportation Damage Notes - 03/26/2018
... to be performed within 3 business days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Scattered - 10/23/2019
... If necessary, when the technician is either especially long-winded, or has replaced numerous parts, highlight each documented failure to break it down (metaphorically) into smaller pieces to help identify the causal component. Work with and educate...
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM...
Battery Policies - 09/24/2019
... warranty, it is still covered for 12 months. This is the one and only situation where a ZPTI parts warranty can be claimed for a battery. A policy repair can never be initiated on a battery replacement. Batteries are covered under the bumper-to-bumper...
Reject of the Month - 01/03/2020
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Add-On Repairs: Service management approved add-on repairs must be added to the front of the job card with management...
The Warranty Claim Code - 12/02/2019
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim...
March 2020 Recall Update - 02/27/2020
... Recall N192278300-01 Front Seat Crossmember Improperly Welded: A recall update provides revised part information and service procedure. Certain 2019-20 Buick Regal vehicles are included in the recall population. Safety Recall N192278940 Incorrect...
Process and Time Management - 01/28/2020
... increased too. Some service managers I have talked to are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement....
... Service Agent Self Authorizations including Policy Decision, OLH Ceiling Exceeded, Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available,...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... require periodic maintenance, and maintenance is generally not covered by this warranty. Parts and services that are considered maintenance include: Filters Coolants and Fluids Brake Pads Belts and Hoses Wiper Inserts Clutch Linings Limited...
Reject of the Month - Error code 903 - 11/29/2018
The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC...
High Frequency Labor Operations - 11/29/2018
... feel that there is nothing you can do to lower the number. For example, dealerships in the hotter parts of the country will have more battery replacements than dealerships in the colder climates. A dealership in the south may have 40 battery replacements...
Reject of the Month - Error code 111 - 12/19/2018
... card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the transaction and the job card open and close dates,...
Policy & No PET - 12/19/2018
... cost of the repair is paid by GM at warranty rates. The customer should not be charged for any part of the repair. In all other policy situations, the dealer should always run the Policy Evaluation Tool for out of warranty repairs. ...
Warranty Claim Code - 12/19/2018
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... on GlobalConnect. The following situations require DMA/DMC approval, including deviations from the participation range calculated by the Policy Evaluation Tool (PET), 4 or more days of car rental, customer reimbursements, vehicle payments, and incidental...
June 2018 Recall Update - 05/22/2018
... tanks. Special Coverage 17336-03: Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The parts and warranty information sections of the bulletin have been revised. Certain 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe,...
Cost Comparison Worksheet - 07/23/2018
... one of the following links to complete the appropriate template or worksheet: PQC – Parts Restrictions Templates PQC Transmission Cost Comparison Worksheet| PQC Engine Cost Comparison Worksheet Once completed, save a copy of the form to...
December 2017 Recall Update - 11/21/2017
... Refrigerant Leak: The special coverage bulletin has been updated to reflect a revision with the parts and service procedure. The bulletin covers certain 2015-2015 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles....
Reject of the Month - 11/21/2017
... copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the torque sensor cover, the primary labor operation for the repair, and confirmed that the supporting alignment specs were attached. Since the VIN...
Complimentary Scheduled Maintenance - 09/27/2017
... the time of each service. A completed copy of the MPVI form must be attached to the job card. Only participating Cadillac dealers may perform Cadillac Premium Care Maintenance services. Verify the number of visits remaining by viewing the number of claim submissions...
March 2018 Recall Update - 02/20/2018
... on the SPS controller, continue with the programming event. Emission Recall 17337-02: Diesel Particulate Matter Sensor Diagnostic Fault: All phases have been released for this recall. Phase 1 includes certain 2017-2018 Chevrolet Silverado HD and...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... customer whose vehicle is out of warranty. With a Customer Enthusiasm repair, a 50% customer participation is strongly recommended by GM. Examples of Customer Enthusiasm include: Worn brake pads with no defect found Tire wear with no defect...
Certified Pre-Owned Resource Center - 02/20/2018
... titled “Labor operations that require pre-approval.” If service management believes a part failed due to a manufacturer’s defect, pre-approval from your DMA is required. The transaction would have to be GM Authorized and the pre-approval...
Certified Elite - 01/22/2018
... 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to...
Transportation Damage Notes - 03/26/2018
... to be performed within 3 business days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Scattered - 10/23/2019
... If necessary, when the technician is either especially long-winded, or has replaced numerous parts, highlight each documented failure to break it down (metaphorically) into smaller pieces to help identify the causal component. Work with and educate...
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM...
Battery Policies - 09/24/2019
... warranty, it is still covered for 12 months. This is the one and only situation where a ZPTI parts warranty can be claimed for a battery. A policy repair can never be initiated on a battery replacement. Batteries are covered under the bumper-to-bumper...
Reject of the Month - 01/03/2020
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Add-On Repairs: Service management approved add-on repairs must be added to the front of the job card with management...
The Warranty Claim Code - 12/02/2019
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim...
March 2020 Recall Update - 02/27/2020
... Recall N192278300-01 Front Seat Crossmember Improperly Welded: A recall update provides revised part information and service procedure. Certain 2019-20 Buick Regal vehicles are included in the recall population. Safety Recall N192278940 Incorrect...
Process and Time Management - 01/28/2020
... increased too. Some service managers I have talked to are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement....
Temporary Policy Revisions - 03/27/2020
... in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days of rental. GM pre-approval...
More on Other Labor Hours - 04/29/2020
... with some of the SBD steps and the first clock time on the job card. Of course, clock time is only part of the equation; the technician’s detailed steps taken to facilitate diagnostic and/or repair time must support the time clocked. When...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
April 2019 Recall Update - 03/27/2019
Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and...
Emissions - 03/27/2019
Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine...
Handling Reject Codes - 02/21/2019
... list of reject codes within the Global Warranty Management User Manual, Appendix D, separated into Parts One and Two. You may be asking yourself, how can a list of reject codes benefit or save you time, since the reject code and description are...
Battery Test Procedures - 12/19/2018
... was installed, the claim will not be paid. Bulletin 15-06-03-002 used to include the battery part number tables for each model year, including the proper CCA and type testing. The table was removed in September but it can be found in the TechLink...
Special Coverage Policy Repairs - 08/27/2019
... covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment...
Educating the Team - 08/27/2019
... and time keeping. This practice has lead to drastic improvements in those technicians that have participated. It has also allowed ewill3rd the opportunity to talk with the service team and provide reminders when issues arise. In addition to a presentation...
Data Analysis - 06/26/2019
... transaction submission by providing information about the rejected transactions. Reject 072, total parts amount exceeds the allowance for labor code X, has the highest count on my report. Click on the number in the count column of the report to be taken...
The Service Process - 06/26/2019
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for a maintenance visit. Those processes are an integral part of the service department operating...
Battery Transaction Requirements - 11/25/2020
... is damaged. The cause of the damage must be documented in the cause field of the claim. If other parts are damaged and require replacement because of a leaking battery (e.g. cables), they must be claimed on the same repair line with appropriate authorization...
Reject of the Month - November 2020 - 10/27/2020
... selected a closet to paint labor operation for the repair performed, 1443144 Body Side Outer Panel Partial Color/Clear Coat. The claim was rejected after submission with error code 160. The warranty administrator confirmed that the labor operation...
Reject of the Month - October 2020 - 09/22/2020
... adjustment programs, emission control systems warranty, GM maintenance programs, and replacement parts warranties. When performing these types of repairs, it may be necessary to route the transaction for GM authorization. The warranty administrator submitted...
CSMT PRA Process - 09/22/2020
... wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions for a repair or refinish with a published procedure do not require submission...
GWM Transaction Submission - 05/28/2020
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section in the Policies...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... ability to accurately consider customer loyalty and engagement. If more than $500 additional GM participation is requested than provided by the PET, GM pre-approval must be obtained through the Dealer Aftersales Empowerment application in GlobalConnect....
June 2020 Recall Update - 05/28/2020
... The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life span prognostic indicator. Customer...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... year/150,000 mile PZEV/TZEV Emissions warranty. Any of the GM brand maintenance programs services. Part warranties (ZPTI and ZPTC transactions). Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility. During...
Reject of the Month - March 2021 - 02/25/2021
... on/off punch times on the technician’s time ticket. All diagnosis time must be prior to parts billed. The chronological aspect of variable diagnostic time is not always taken into consideration with transaction submissions. Is the diagnostic...
Required Job Card Information - 12/29/2020
... as it has not been documented at the time of job card write-up. A customer’s signature is part of the required job card information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Types of Job Card Systems - 02/25/2021
... the most common system used by dealers. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. While this system is listed in the Policies and Procedures manual...
Certified Pre-Owned Warranty - 01/27/2021
... Labor Time Codes” to determine if a repair/labor operation requires pre-approval. Enter the part name or labor operation in the “Find an Item” search box to display all applicable restricted codes. If it is believed that the failure...
Vehicle Payment Reimbursement - 06/29/2021
... This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing a customer’s vehicle condition. More details can be found regarding other Goodwill tools in bulletin 11-00-89-005. This...
Dealer Empowerment Update - 07/27/2021
... with trade assist, or when customers are involved in product allegations, BBB, legal, or 3rd party intervention For modifying vehicle content or adding non-GM approved parts/accessories When the cause of customer dissatisfaction is due to dealer...
... in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days of rental. GM pre-approval...
More on Other Labor Hours - 04/29/2020
... with some of the SBD steps and the first clock time on the job card. Of course, clock time is only part of the equation; the technician’s detailed steps taken to facilitate diagnostic and/or repair time must support the time clocked. When...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
April 2019 Recall Update - 03/27/2019
Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and...
Emissions - 03/27/2019
Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine...
Handling Reject Codes - 02/21/2019
... list of reject codes within the Global Warranty Management User Manual, Appendix D, separated into Parts One and Two. You may be asking yourself, how can a list of reject codes benefit or save you time, since the reject code and description are...
Battery Test Procedures - 12/19/2018
... was installed, the claim will not be paid. Bulletin 15-06-03-002 used to include the battery part number tables for each model year, including the proper CCA and type testing. The table was removed in September but it can be found in the TechLink...
Special Coverage Policy Repairs - 08/27/2019
... covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment...
Educating the Team - 08/27/2019
... and time keeping. This practice has lead to drastic improvements in those technicians that have participated. It has also allowed ewill3rd the opportunity to talk with the service team and provide reminders when issues arise. In addition to a presentation...
Data Analysis - 06/26/2019
... transaction submission by providing information about the rejected transactions. Reject 072, total parts amount exceeds the allowance for labor code X, has the highest count on my report. Click on the number in the count column of the report to be taken...
The Service Process - 06/26/2019
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for a maintenance visit. Those processes are an integral part of the service department operating...
Battery Transaction Requirements - 11/25/2020
... is damaged. The cause of the damage must be documented in the cause field of the claim. If other parts are damaged and require replacement because of a leaking battery (e.g. cables), they must be claimed on the same repair line with appropriate authorization...
Reject of the Month - November 2020 - 10/27/2020
... selected a closet to paint labor operation for the repair performed, 1443144 Body Side Outer Panel Partial Color/Clear Coat. The claim was rejected after submission with error code 160. The warranty administrator confirmed that the labor operation...
Reject of the Month - October 2020 - 09/22/2020
... adjustment programs, emission control systems warranty, GM maintenance programs, and replacement parts warranties. When performing these types of repairs, it may be necessary to route the transaction for GM authorization. The warranty administrator submitted...
CSMT PRA Process - 09/22/2020
... wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions for a repair or refinish with a published procedure do not require submission...
GWM Transaction Submission - 05/28/2020
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section in the Policies...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... ability to accurately consider customer loyalty and engagement. If more than $500 additional GM participation is requested than provided by the PET, GM pre-approval must be obtained through the Dealer Aftersales Empowerment application in GlobalConnect....
June 2020 Recall Update - 05/28/2020
... The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life span prognostic indicator. Customer...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... year/150,000 mile PZEV/TZEV Emissions warranty. Any of the GM brand maintenance programs services. Part warranties (ZPTI and ZPTC transactions). Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility. During...
Reject of the Month - March 2021 - 02/25/2021
... on/off punch times on the technician’s time ticket. All diagnosis time must be prior to parts billed. The chronological aspect of variable diagnostic time is not always taken into consideration with transaction submissions. Is the diagnostic...
Required Job Card Information - 12/29/2020
... as it has not been documented at the time of job card write-up. A customer’s signature is part of the required job card information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Types of Job Card Systems - 02/25/2021
... the most common system used by dealers. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. While this system is listed in the Policies and Procedures manual...
Certified Pre-Owned Warranty - 01/27/2021
... Labor Time Codes” to determine if a repair/labor operation requires pre-approval. Enter the part name or labor operation in the “Find an Item” search box to display all applicable restricted codes. If it is believed that the failure...
Vehicle Payment Reimbursement - 06/29/2021
... This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing a customer’s vehicle condition. More details can be found regarding other Goodwill tools in bulletin 11-00-89-005. This...
Dealer Empowerment Update - 07/27/2021
... with trade assist, or when customers are involved in product allegations, BBB, legal, or 3rd party intervention For modifying vehicle content or adding non-GM approved parts/accessories When the cause of customer dissatisfaction is due to dealer...
July 2021 Recall Update - 06/29/2021
... Front Passenger Air Bag Takata Inflator PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger...
Service Management Approval - 01/27/2022
The most common items that require service management approval are: OLH time Repeat Repairs Policy Repairs Excessive Parts Repairs Odometer Discrepancy Add On Repairs A complete approval by service management includes: signature or initials, date, time,...
September 2021 Recall Update - 08/30/2021
... Tire Loading Information Incorrect: The recall bulletin has been revised to provide updated parts language and include a copy of the customer notification letter. The recall affects certain 2021 GMC Canyon vehicles. Safety Recall N212340860-01...
Straight Time - 08/30/2021
... one thing, but the technician’s cause of failure and correction documentation is the other part of the equation and must support the time requested. When faced with a questionable clock time, ask the technician if they expect to be paid the time...
General Motors ID Numbers - 12/01/2021
... no longer works at the dealership. Using an inactive GMIN will result in a rejected claim. Dealer Partner Security Coordinator (PSC) Admins are responsible for deactivating service advisors and technician profiles in a timely manner when the individual...
Sublet Body Repair - 03/28/2022
... their invoice total matches the amount that GM will reimburse the dealership for the repair. Tip: Parts needed for the sublet repair should be provided by the dealership and charged out on the job card vs on the sublet invoice. ...
April 2022 Recall Update - 03/28/2022
... has been updated to include a copy of the customer letter, as well as include an update to the parts, warranty, and service procedure sections. The recall affects certain 2021-22 Chevrolet Corvette vehicles. A total of 25 vehicles are included in the...
2022 Policies & Procedures Updates - 03/28/2022
... card and the two may not always be the same date. When repairs are completed and/or replacement parts ordered and the vehicle is safely operable and/or the vehicle leaves the premises, the job card must be closed and processed through the Service Agent...
March 2022 Recall Update - 02/23/2022
... reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500...
Warranty Ranking - 01/04/2022
... assumes an “expected expense” for every labor operation that includes base labor and parts that would be necessary for the repair, but also allows for some OLH, and net item expenses. Dealers are only compared to like dealers in their...
Warranty Analysis - 01/04/2022
... and Goodwill. Additionally, labor expenses are adjusted to National average labor rates and parts expenses are adjusted by removing mark-up. Data is analyzed in Comparative Analytics by looking at the warranty transactions processed by the entire...
Determining Other Labor Hours Paid - 01/27/2022
... be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. P&P...
Reject of the Month - February 2022 - 01/27/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The warranty administrator then followed up with the technician to determine if there were any extenuating circumstances surrounding...
Cause of Failure Procedures - 08/22/2022
... The specific cause of failure isn’t always known as technicians don’t always take apart a component as part of their diagnosis. In many cases, the only way to find the exact cause of failure is to take apart a component. As long as your technicians...
The U-Courtesy Transportation Program - 08/22/2022
... program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. The program has been extended to run through December 2022. Chevrolet-Buick-GMC dealers: U-Courtesy vehicles may be provided to customers...
Reject of the Month - September 2022 - 08/22/2022
... owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible warranty” at write up as...
June 2022 Recall Update - 05/25/2022
... 398,900 vehicles are involved in the program that is a phased launch. The initial supply of parts will cover VINs registered in FL, TX, GA, AL, MS, LA, AR, NC, SC, OK, NM, AZ, CA, and HI. Safety Recall N212345943-02 Hi Voltage Battery May Melt...
Coverage Limits - 06/20/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. Batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
Transaction Submission - 05/25/2022
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section, Article 6.2.4...
Customer Concern Verification Sheets - 08/22/2022
... questions when the customer comes in for their service appointment, but sometimes a spouse or partner brings the vehicle in and may not have any additional information to offer. GM has four Customer Concern Verification Sheets (CCVS), that were...
Dongle Device Scans - 06/26/2023
... Medium Duty trucks, and Chevrolet City Express. Dongle device scan required: Dealer Installed Part Warranty transactions. Mobile repairs that result in a warranty transaction. In the situation where a vehicle shows up with a dead battery and cannot be...
Reject of the Month - June 2023 - 05/23/2023
... to service Hybrid/Electric Models, dealers must have a current executed Hybrid/Electric Models Participation Agreement in place, completion of all required training, and maintain all required tools and equipment. Once the dealer has met those requirements,...
Add On Repair Minor Change - 03/23/2023
... actual line may be added by the service manager, service advisor, or any non-technical service department employee and when it is added, it must be added to the FRONT of the job card. The line must also be added before the customer is contacted for permission...
New Year, New Compliance Initiative - 01/05/2023
... stamps after that time are considered invalid. When claiming diagnosis, the time must be prior to parts billed. Service management is responsible for confirming complete technician documentation and the reasonableness of the time requested. And, as a...
... Front Passenger Air Bag Takata Inflator PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger...
Service Management Approval - 01/27/2022
The most common items that require service management approval are: OLH time Repeat Repairs Policy Repairs Excessive Parts Repairs Odometer Discrepancy Add On Repairs A complete approval by service management includes: signature or initials, date, time,...
September 2021 Recall Update - 08/30/2021
... Tire Loading Information Incorrect: The recall bulletin has been revised to provide updated parts language and include a copy of the customer notification letter. The recall affects certain 2021 GMC Canyon vehicles. Safety Recall N212340860-01...
Straight Time - 08/30/2021
... one thing, but the technician’s cause of failure and correction documentation is the other part of the equation and must support the time requested. When faced with a questionable clock time, ask the technician if they expect to be paid the time...
General Motors ID Numbers - 12/01/2021
... no longer works at the dealership. Using an inactive GMIN will result in a rejected claim. Dealer Partner Security Coordinator (PSC) Admins are responsible for deactivating service advisors and technician profiles in a timely manner when the individual...
Sublet Body Repair - 03/28/2022
... their invoice total matches the amount that GM will reimburse the dealership for the repair. Tip: Parts needed for the sublet repair should be provided by the dealership and charged out on the job card vs on the sublet invoice. ...
April 2022 Recall Update - 03/28/2022
... has been updated to include a copy of the customer letter, as well as include an update to the parts, warranty, and service procedure sections. The recall affects certain 2021-22 Chevrolet Corvette vehicles. A total of 25 vehicles are included in the...
2022 Policies & Procedures Updates - 03/28/2022
... card and the two may not always be the same date. When repairs are completed and/or replacement parts ordered and the vehicle is safely operable and/or the vehicle leaves the premises, the job card must be closed and processed through the Service Agent...
March 2022 Recall Update - 02/23/2022
... reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500...
Warranty Ranking - 01/04/2022
... assumes an “expected expense” for every labor operation that includes base labor and parts that would be necessary for the repair, but also allows for some OLH, and net item expenses. Dealers are only compared to like dealers in their...
Warranty Analysis - 01/04/2022
... and Goodwill. Additionally, labor expenses are adjusted to National average labor rates and parts expenses are adjusted by removing mark-up. Data is analyzed in Comparative Analytics by looking at the warranty transactions processed by the entire...
Determining Other Labor Hours Paid - 01/27/2022
... be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. P&P...
Reject of the Month - February 2022 - 01/27/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The warranty administrator then followed up with the technician to determine if there were any extenuating circumstances surrounding...
Cause of Failure Procedures - 08/22/2022
... The specific cause of failure isn’t always known as technicians don’t always take apart a component as part of their diagnosis. In many cases, the only way to find the exact cause of failure is to take apart a component. As long as your technicians...
The U-Courtesy Transportation Program - 08/22/2022
... program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. The program has been extended to run through December 2022. Chevrolet-Buick-GMC dealers: U-Courtesy vehicles may be provided to customers...
Reject of the Month - September 2022 - 08/22/2022
... owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible warranty” at write up as...
June 2022 Recall Update - 05/25/2022
... 398,900 vehicles are involved in the program that is a phased launch. The initial supply of parts will cover VINs registered in FL, TX, GA, AL, MS, LA, AR, NC, SC, OK, NM, AZ, CA, and HI. Safety Recall N212345943-02 Hi Voltage Battery May Melt...
Coverage Limits - 06/20/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. Batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
Transaction Submission - 05/25/2022
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section, Article 6.2.4...
Customer Concern Verification Sheets - 08/22/2022
... questions when the customer comes in for their service appointment, but sometimes a spouse or partner brings the vehicle in and may not have any additional information to offer. GM has four Customer Concern Verification Sheets (CCVS), that were...
Dongle Device Scans - 06/26/2023
... Medium Duty trucks, and Chevrolet City Express. Dongle device scan required: Dealer Installed Part Warranty transactions. Mobile repairs that result in a warranty transaction. In the situation where a vehicle shows up with a dead battery and cannot be...
Reject of the Month - June 2023 - 05/23/2023
... to service Hybrid/Electric Models, dealers must have a current executed Hybrid/Electric Models Participation Agreement in place, completion of all required training, and maintain all required tools and equipment. Once the dealer has met those requirements,...
Add On Repair Minor Change - 03/23/2023
... actual line may be added by the service manager, service advisor, or any non-technical service department employee and when it is added, it must be added to the FRONT of the job card. The line must also be added before the customer is contacted for permission...
New Year, New Compliance Initiative - 01/05/2023
... stamps after that time are considered invalid. When claiming diagnosis, the time must be prior to parts billed. Service management is responsible for confirming complete technician documentation and the reasonableness of the time requested. And, as a...
Reject of the Month - December 2022 - 11/21/2022
... 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement is a restricted...
Out of Warranty - 11/21/2022
... was covered under warranty and it turns out it is not, it is too late to charge them for their participation if the PET determines they are responsible for part of the repair. Verifying warranty coverage is a must do for service advisors and will...
The PRA Process - 11/21/2022
... job card can then be dispatched to a technician for further diagnosis, if necessary, or the needed part can be ordered. 2019 through the current model year Silverado 1500 & Sierra 1500 Upper and Lower Control Arms are two of the many components that...
December 2022 Recall Update - 11/21/2022
... Retrofit: The recall bulletin has been updated to revise the correction statement, update the parts section and add an administrative allowance in Net/Admin Allowance for the Sierra HD/Silverado HD only for the radio exchange through the ESC. The 1500...
Diagnosis Time Requirements - 01/04/2023
... is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Reject of the Month - February 2023 - 01/24/2023
... listed on the job card was the recipient of the offer Checked the quantity and part numbers for the customer pay brake parts on the job card After validating the eligibility of the claim, and accuracy of the submission, the warranty administrator...
Emissions Warranty Coverage - 09/25/2023
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle’s Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered...
PRA Update - 09/25/2023
... List. Remember that the PRA process is required for ZREG transactions and dealer installed parts warranty ZPTI transactions for components that are included on the restricted list. The process uses the CSMT app to submit an authorization...
Job Card Systems - 09/25/2023
... documentation by hand as opposed to typing. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. This system, while still considered an option in the Service Policies...
Reject of the Month - December 2023 - 11/29/2023
... of the expense requested. For example: what diagnostic steps were taken, why were the incompatible parts needed for the repair, did the service manager authorize for OLH, ST, Repeat Repair, etc, are there technician punch times in support of OLH, diagnostic...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Roadside Assistance Program - 02/27/2024
... other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer contacts Roadside, available 24 hours/7 days a week, via toll-free...
Policies & Procedures 2024 Update - 01/29/2024
... in the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification and Accounting...
Process and Time Management - 01/29/2024
... workloads have increased too. Some service managers are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement....
Certain Transmission Repairs - 12/26/2023
... time is needed or consequential damage has occurred requiring addition time to replace other parts, OLH would need to be clocked and claimed. ...
Forum - 08/01/2023
... charges I just put them on and submit for them. The only issue I usually have is someone in parts likes to make up the overnight charges rather than looking at the actual invoice so they don't always match or they will bill it on stock units which I...
Forum - 08/01/2023
Hi ewill3rd. So, yes, it is all starting to make sense, I think. LOL Parts were ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice;...
Forum - 08/18/2023
... to attach to pending claims and then go back to 'view transactions' to verify it went. Just had a part warranty reject for attachment missing... I have had this happen a few times in the last few months, but I figured it was our internet dropping...
Forum - 01/05/2024
... was out of warranty. Should have a PET (depending on the situation) or you could be looking at a parts warranty situation. Without more detail it is hard to say. ...
Forum - 12/15/2023
... my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations, calling me, or looking at the VIS...
Warranty Admins creating and documenting Extended Warranty Claims - 12/26/2023
... when I get one of these, I have to start from scratch and extract the info from the various parties involved. Your thoughts are kindly appreciated....
Forum - 11/08/2023
... after the programming there was still an issue and found that the module had failed. Of course the part has to be ordered. Now I know that the diag will go with the module replacement repair order but would you all claim the programming on this first...
Forum - 01/26/2024
... does not indicate that PRA restriction is for cosmetic issues only, it says if you are replacing a part you have to get approval. The only exception I am aware of is if you are doing an out of warranty policy repair, then you don't need it. It is always...
Forum - 01/24/2024
... cases: when replacing a component due to transportation damage (ZTPT) or over the counter part warranty (ZPTC), when the component can be repaired via refinishing or replacing a sub-component, if a cushion only is being replaced, when replacing a component...
Reject of the Month - May 2024 - 04/23/2024
... Roadside claims are also excluded and do not require a dongle device scan. Dealer Installed Part Warranties (ZPTI) do require a scan. Dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to self-authorize transactions that reject...
... 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement is a restricted...
Out of Warranty - 11/21/2022
... was covered under warranty and it turns out it is not, it is too late to charge them for their participation if the PET determines they are responsible for part of the repair. Verifying warranty coverage is a must do for service advisors and will...
The PRA Process - 11/21/2022
... job card can then be dispatched to a technician for further diagnosis, if necessary, or the needed part can be ordered. 2019 through the current model year Silverado 1500 & Sierra 1500 Upper and Lower Control Arms are two of the many components that...
December 2022 Recall Update - 11/21/2022
... Retrofit: The recall bulletin has been updated to revise the correction statement, update the parts section and add an administrative allowance in Net/Admin Allowance for the Sierra HD/Silverado HD only for the radio exchange through the ESC. The 1500...
Diagnosis Time Requirements - 01/04/2023
... is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Reject of the Month - February 2023 - 01/24/2023
... listed on the job card was the recipient of the offer Checked the quantity and part numbers for the customer pay brake parts on the job card After validating the eligibility of the claim, and accuracy of the submission, the warranty administrator...
Emissions Warranty Coverage - 09/25/2023
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle’s Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered...
PRA Update - 09/25/2023
... List. Remember that the PRA process is required for ZREG transactions and dealer installed parts warranty ZPTI transactions for components that are included on the restricted list. The process uses the CSMT app to submit an authorization...
Job Card Systems - 09/25/2023
... documentation by hand as opposed to typing. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. This system, while still considered an option in the Service Policies...
Reject of the Month - December 2023 - 11/29/2023
... of the expense requested. For example: what diagnostic steps were taken, why were the incompatible parts needed for the repair, did the service manager authorize for OLH, ST, Repeat Repair, etc, are there technician punch times in support of OLH, diagnostic...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Roadside Assistance Program - 02/27/2024
... other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer contacts Roadside, available 24 hours/7 days a week, via toll-free...
Policies & Procedures 2024 Update - 01/29/2024
... in the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification and Accounting...
Process and Time Management - 01/29/2024
... workloads have increased too. Some service managers are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement....
Certain Transmission Repairs - 12/26/2023
... time is needed or consequential damage has occurred requiring addition time to replace other parts, OLH would need to be clocked and claimed. ...
Forum - 08/01/2023
... charges I just put them on and submit for them. The only issue I usually have is someone in parts likes to make up the overnight charges rather than looking at the actual invoice so they don't always match or they will bill it on stock units which I...
Forum - 08/01/2023
Hi ewill3rd. So, yes, it is all starting to make sense, I think. LOL Parts were ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice;...
Forum - 08/18/2023
... to attach to pending claims and then go back to 'view transactions' to verify it went. Just had a part warranty reject for attachment missing... I have had this happen a few times in the last few months, but I figured it was our internet dropping...
Forum - 01/05/2024
... was out of warranty. Should have a PET (depending on the situation) or you could be looking at a parts warranty situation. Without more detail it is hard to say. ...
Forum - 12/15/2023
... my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations, calling me, or looking at the VIS...
Warranty Admins creating and documenting Extended Warranty Claims - 12/26/2023
... when I get one of these, I have to start from scratch and extract the info from the various parties involved. Your thoughts are kindly appreciated....
Forum - 11/08/2023
... after the programming there was still an issue and found that the module had failed. Of course the part has to be ordered. Now I know that the diag will go with the module replacement repair order but would you all claim the programming on this first...
Forum - 01/26/2024
... does not indicate that PRA restriction is for cosmetic issues only, it says if you are replacing a part you have to get approval. The only exception I am aware of is if you are doing an out of warranty policy repair, then you don't need it. It is always...
Forum - 01/24/2024
... cases: when replacing a component due to transportation damage (ZTPT) or over the counter part warranty (ZPTC), when the component can be repaired via refinishing or replacing a sub-component, if a cushion only is being replaced, when replacing a component...
Reject of the Month - May 2024 - 04/23/2024
... Roadside claims are also excluded and do not require a dongle device scan. Dealer Installed Part Warranties (ZPTI) do require a scan. Dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to self-authorize transactions that reject...
April 2024 Recall Update - 03/23/2024
... Main Control Valve Body Installed at Dealer: The recall bulletin has been revised to update the parts table. The recall affects certain 2023 Chevrolet Corvette vehicles and is in effect until February 28, 2026. Customer Satisfaction Recall N232428090...
March 2024 Recall Update - 02/26/2024
... to replace the front driver airbag module in the involved vehicles. This is a phased launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has...
Forum - 12/15/2022
... out the previous ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam....
Forum - 10/20/2022
... pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about that you could use the CAM-03...
What Would You Do? - 02/23 - 01/24/2023
... The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should the warranty administrator address the reject?...
Transportation code issue - 12/23/2022
... this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening and the end result is the dealer now stands not to get paid. ...
Forum - 07/27/2022
... able to offer these to anyone who would like to use them. Please note: my charts have a column for parts pricing based on a deal my SM and PM worked out, if you guys don't want to use that just delete that column on my sheets. As I said I still have...
Forum - 07/07/2022
... favor of reinventing the wheel with a new crew. On the dealer level, it has become a nightmare for parts and service to navigate. My biggest concern going forward is that the two manufacturers tend to copy each other, a lot. ...
Forum - 07/07/2022
... pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer didn't get all their service completed until July 7th is my completion date for the recall also 7/7/22 or is it okay to use...
Forum - 06/22/2022
... I explained the way that the warranty coverage (emissions related) works and that in my state a particular repair should not be covered they asked me, well what if the customer complains and says it should be, and I replied right back, then I show them...
Forum - 06/27/2023
... you would basically have to read through the procedures and see what the difference is in the parts removed. Your VIN is missing a digit or I would dig deeper. Doing some Google searches on a 2020 silverado 2500 I don't really see any pictures...
Forum - 06/27/2023
... and plenty of other goofy stuff. I even had one that paid and I had to fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously...
Forum - 06/15/2023
... are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are getting rejects, if you look at the time they clock as well that...
Forum - 04/24/2023
... shows open on your IVH then I would say you should be fine to submit this with the engine as parts and OLH to the recall as long as it was never completed. Again I would check with WSC because your rep is the one who will likely be looking at it....
Forum - 04/27/2023
... cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 05/09/2023
... I have always seen in 'Search Transactions' when adding a scan to a pending claim. Your excessive parts will clear warranty support, as long as your service manager authorized it. I got an email that Warranty Management would be down, Sunday, for maintenance....
Forum - 05/15/2023
... the sublet bill amount would have to based on 4.0hrs x your warranty rate and no tax. Any parts needed are billed at warranty rates. Make sure you get a detailed estimate/invoice showing the breakdown from the body shop of the repair and don't...
Forum - 03/10/2023
... like that missing I have a word template for a deficiency cover sheet. It has boxes for each department to address and I add bullet points for each. The advisor, the tech, the manager, parts, and warranty. I print it and attach it to the front of the...
21-NA-139 - 03/10/2023
... have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and time from the LTG? OR, would OLH be used to replace...
Forum - 04/12/2023
... of the muffler assembly. That would make it consequential damage so it would be OLH and parts on the pipe failure. That being said it is a real chicken or the egg situation. If the tech documents the muffler failure led to the pipe failure it might reduce...
Forum - 03/23/2023
... get me started. LOL :-) Here in California with all these storms we've been having? Trying to get parts here on time?...
Forum - 03/23/2023
... day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles...
Forum - 04/29/2022
... have to have olh indicators next to time to justify olh requested copy of prior jc to justify part replacement ...
Forum - 02/14/2022
... base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I would not do option number 3 since it is the same labor operation code. You...
Forum - 03/28/2022
... fax, or mail a copy of the job card to the customer. When repairs are completed and/or replacement parts ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent...
... Main Control Valve Body Installed at Dealer: The recall bulletin has been revised to update the parts table. The recall affects certain 2023 Chevrolet Corvette vehicles and is in effect until February 28, 2026. Customer Satisfaction Recall N232428090...
March 2024 Recall Update - 02/26/2024
... to replace the front driver airbag module in the involved vehicles. This is a phased launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has...
Forum - 12/15/2022
... out the previous ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam....
Forum - 10/20/2022
... pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about that you could use the CAM-03...
What Would You Do? - 02/23 - 01/24/2023
... The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should the warranty administrator address the reject?...
Transportation code issue - 12/23/2022
... this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening and the end result is the dealer now stands not to get paid. ...
Forum - 07/27/2022
... able to offer these to anyone who would like to use them. Please note: my charts have a column for parts pricing based on a deal my SM and PM worked out, if you guys don't want to use that just delete that column on my sheets. As I said I still have...
Forum - 07/07/2022
... favor of reinventing the wheel with a new crew. On the dealer level, it has become a nightmare for parts and service to navigate. My biggest concern going forward is that the two manufacturers tend to copy each other, a lot. ...
Forum - 07/07/2022
... pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer didn't get all their service completed until July 7th is my completion date for the recall also 7/7/22 or is it okay to use...
Forum - 06/22/2022
... I explained the way that the warranty coverage (emissions related) works and that in my state a particular repair should not be covered they asked me, well what if the customer complains and says it should be, and I replied right back, then I show them...
Forum - 06/27/2023
... you would basically have to read through the procedures and see what the difference is in the parts removed. Your VIN is missing a digit or I would dig deeper. Doing some Google searches on a 2020 silverado 2500 I don't really see any pictures...
Forum - 06/27/2023
... and plenty of other goofy stuff. I even had one that paid and I had to fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously...
Forum - 06/15/2023
... are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are getting rejects, if you look at the time they clock as well that...
Forum - 04/24/2023
... shows open on your IVH then I would say you should be fine to submit this with the engine as parts and OLH to the recall as long as it was never completed. Again I would check with WSC because your rep is the one who will likely be looking at it....
Forum - 04/27/2023
... cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 05/09/2023
... I have always seen in 'Search Transactions' when adding a scan to a pending claim. Your excessive parts will clear warranty support, as long as your service manager authorized it. I got an email that Warranty Management would be down, Sunday, for maintenance....
Forum - 05/15/2023
... the sublet bill amount would have to based on 4.0hrs x your warranty rate and no tax. Any parts needed are billed at warranty rates. Make sure you get a detailed estimate/invoice showing the breakdown from the body shop of the repair and don't...
Forum - 03/10/2023
... like that missing I have a word template for a deficiency cover sheet. It has boxes for each department to address and I add bullet points for each. The advisor, the tech, the manager, parts, and warranty. I print it and attach it to the front of the...
21-NA-139 - 03/10/2023
... have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and time from the LTG? OR, would OLH be used to replace...
Forum - 04/12/2023
... of the muffler assembly. That would make it consequential damage so it would be OLH and parts on the pipe failure. That being said it is a real chicken or the egg situation. If the tech documents the muffler failure led to the pipe failure it might reduce...
Forum - 03/23/2023
... get me started. LOL :-) Here in California with all these storms we've been having? Trying to get parts here on time?...
Forum - 03/23/2023
... day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles...
Forum - 04/29/2022
... have to have olh indicators next to time to justify olh requested copy of prior jc to justify part replacement ...
Forum - 02/14/2022
... base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I would not do option number 3 since it is the same labor operation code. You...
Forum - 03/28/2022
... fax, or mail a copy of the job card to the customer. When repairs are completed and/or replacement parts ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent...
Forum - 05/12/2022
There is a message today in global about parts posting for $0 and how to fix it. Did anyone try the internet explorer mode I posted about above? So much for everything working when GM said it would. lol
Forum - 05/26/2022
... on these revelations, if the sensor is inside the SDM then you could use that opcode using partial time as long as it doesn't call for an SPS code. ...
Forum - 06/01/2022
... careful on that hose, it only applies to certain 2017 models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in...
Forum - 06/03/2022
... give me the ammunition to get with management and work on resolving it so I am happy about that part at least....
Forum - 06/17/2022
... I'm sure that wasn't done. Customer was not happy about this and feels that GM should have also participated in the repair. The only thing I have is a PET no pre auth was done. Do I need a pre auth too?...
Forum - 06/14/2022
... serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she usually pulled the wrong one...
Forum - 06/13/2022
... GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy Manual, and any bulletin. It's not clearly stated. Example: Non-GM tonneau cover or a camper shell...
Forum - 08/16/2021
Jennifer, I hope you mean "20.00" for airbag handling. All my admin fees go to service policy except ESC handling, parts has a way to pre-bill me on those so it goes to one of their accounts. Otherwise I collect them and put them to a "slush" account...
Forum - 07/31/2021
Most of these are not ST anymore. Put your VIN in SI and use the Warranty Job Aid and put your lifter part number in. That should get you the actual times. SI is doing something right now that is very confusing. As they establish times they are not removing...
Forum - 09/28/2021
... year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the manager is responsible to review and sign for straight time and the...
Forum - 11/22/2021
I am in total agreement with Mary. I think I had one not long ago as well. Reading the recall isn't really that hard is it? I didn't see the clause that said "if there are no parts just do what you want". It says to replace the jack.
Forum - 12/03/2021
... go to Helpdesk link BEFORE logging in. I only use IE if I have to check/create a PRA, or add parts to a claim. Also, the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing...
Forum - 12/13/2021
... not. The only things I really have set in a cheatbook are things such as manually entered part #'s & per unit prices that are not easily found...
Forum - 01/19/2022
... go by,,,i have seen dealers with a very high ranking get audited because they were high in one particular area that got the audit staff interested in them. you could tell that because i would go with them and see the kind of claims they were auditing. ...
Forum - 02/01/2022
I am certain that I have seen the single-use callouts in the parts catalog as well. You are welcome!
Forum - 01/28/2022
... on the powertrain table but the vehicle context does not include that specific opcode for that part number. This is certainly possible. This assumes the tech's diagnosis was correct. From a technical standpoint I would like to have a lot more detail...
Forum - 06/18/2021
... time based off the info already gathered. With that being said, it does not apply when it is only PART of an issue. I would then analyze if there were more than 1 failure that needs to be separated accordingly. You will run into cases where customer...
Forum - 07/28/2021
No add time, if not specifically mentioned and mileage out corrected. Sealer is dependent if it is listed in particular bulletin. Personally, I would not pay tech for the supposed reprogramming, if they cannot supply all the wcc's asscoiated with...
What Would You Do - 05/21 - 04/29/2021
... in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978 Valve Lifter...
Forum - 05/06/2021
... if you use a TSB and it says it is out, then it is out. This nonsense with saying "well one of the parts we are replacing is under warranty" and trying to justify it that way is just dumb. I'm in a situation here where I have to keep saying no because...
Forum - 05/06/2021
... old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and tech, but they will just have to suck it up. :) ...
Forum - 05/25/2021
... leaning towards doing this using the lifter as the failed component and having my manager sign for parts for the VLOM and reference the TSB. If I had my time travel option this would be easier because I could address it before it is in my lap to deal...
Forum - 06/17/2021
... a CCND, now it is back in way too short a time and they want to say there is an issue with the parts? I have yet to see one of these come back. I bet if you look at your DMS history you'll find even more visits with air bag light issues that didn't get...
Forum - 02/04/2021
... you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare circumstances. As always an explanation in general comments would be best unless it needs...
Forum - 02/15/2021
... on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
There is a message today in global about parts posting for $0 and how to fix it. Did anyone try the internet explorer mode I posted about above? So much for everything working when GM said it would. lol
Forum - 05/26/2022
... on these revelations, if the sensor is inside the SDM then you could use that opcode using partial time as long as it doesn't call for an SPS code. ...
Forum - 06/01/2022
... careful on that hose, it only applies to certain 2017 models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in...
Forum - 06/03/2022
... give me the ammunition to get with management and work on resolving it so I am happy about that part at least....
Forum - 06/17/2022
... I'm sure that wasn't done. Customer was not happy about this and feels that GM should have also participated in the repair. The only thing I have is a PET no pre auth was done. Do I need a pre auth too?...
Forum - 06/14/2022
... serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she usually pulled the wrong one...
Forum - 06/13/2022
... GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy Manual, and any bulletin. It's not clearly stated. Example: Non-GM tonneau cover or a camper shell...
Forum - 08/16/2021
Jennifer, I hope you mean "20.00" for airbag handling. All my admin fees go to service policy except ESC handling, parts has a way to pre-bill me on those so it goes to one of their accounts. Otherwise I collect them and put them to a "slush" account...
Forum - 07/31/2021
Most of these are not ST anymore. Put your VIN in SI and use the Warranty Job Aid and put your lifter part number in. That should get you the actual times. SI is doing something right now that is very confusing. As they establish times they are not removing...
Forum - 09/28/2021
... year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the manager is responsible to review and sign for straight time and the...
Forum - 11/22/2021
I am in total agreement with Mary. I think I had one not long ago as well. Reading the recall isn't really that hard is it? I didn't see the clause that said "if there are no parts just do what you want". It says to replace the jack.
Forum - 12/03/2021
... go to Helpdesk link BEFORE logging in. I only use IE if I have to check/create a PRA, or add parts to a claim. Also, the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing...
Forum - 12/13/2021
... not. The only things I really have set in a cheatbook are things such as manually entered part #'s & per unit prices that are not easily found...
Forum - 01/19/2022
... go by,,,i have seen dealers with a very high ranking get audited because they were high in one particular area that got the audit staff interested in them. you could tell that because i would go with them and see the kind of claims they were auditing. ...
Forum - 02/01/2022
I am certain that I have seen the single-use callouts in the parts catalog as well. You are welcome!
Forum - 01/28/2022
... on the powertrain table but the vehicle context does not include that specific opcode for that part number. This is certainly possible. This assumes the tech's diagnosis was correct. From a technical standpoint I would like to have a lot more detail...
Forum - 06/18/2021
... time based off the info already gathered. With that being said, it does not apply when it is only PART of an issue. I would then analyze if there were more than 1 failure that needs to be separated accordingly. You will run into cases where customer...
Forum - 07/28/2021
No add time, if not specifically mentioned and mileage out corrected. Sealer is dependent if it is listed in particular bulletin. Personally, I would not pay tech for the supposed reprogramming, if they cannot supply all the wcc's asscoiated with...
What Would You Do - 05/21 - 04/29/2021
... in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978 Valve Lifter...
Forum - 05/06/2021
... if you use a TSB and it says it is out, then it is out. This nonsense with saying "well one of the parts we are replacing is under warranty" and trying to justify it that way is just dumb. I'm in a situation here where I have to keep saying no because...
Forum - 05/06/2021
... old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and tech, but they will just have to suck it up. :) ...
Forum - 05/25/2021
... leaning towards doing this using the lifter as the failed component and having my manager sign for parts for the VLOM and reference the TSB. If I had my time travel option this would be easier because I could address it before it is in my lap to deal...
Forum - 06/17/2021
... a CCND, now it is back in way too short a time and they want to say there is an issue with the parts? I have yet to see one of these come back. I bet if you look at your DMS history you'll find even more visits with air bag light issues that didn't get...
Forum - 02/04/2021
... you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare circumstances. As always an explanation in general comments would be best unless it needs...
Forum - 02/15/2021
... on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 03/25/2021
... and emissions recalls, emission control system warranty, GM maintenance programs, and replacement part warranties may be provided. Any other repair coverage may be considered if the failure appears to be a defect in material or workmanship covered by...
Forum - 04/06/2021
... written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most likely." It's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
Forum - 09/29/2020
... that is submitted as a ZSET transaction (aftermarket accessory that is not PDI installed LPO) - no parts/labor time is claimed. ...
Forum - 09/24/2020
As others have said, management OLH and excessive parts authorization for consequential damage related to torque converter failure. Identify OLH related time stamps, scan with job card and H route with attachments. Variable diagnostic time could potentially...
What Would You Do - 10/20 - 09/22/2020
... The Policy Evaluation Tool was completed as well as DMA approval requested to deviate from the PET participation result.Both the PET and the transaction were submitted with labor operation 1443174 – body side outer panel full refinish color/clear...
Forum - 11/24/2020
Hi cbrown01: What is the reason for requesting prior approval? Is it possibly a Policy Adjustment outside of the GM participation range calculated by the PET, by chance? Wholesale prior approval would be requested by repair line vs by job card (when...
Forum - 12/22/2020
... at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling allowance does not apply." ...
Forum - 06/23/2020
Doesn't sound like the tech is testing it right and just throwing parts at the car. If purge and vent were both bad you'd get a lot more than a large leak code. Should be 2 lines because they are related to the symptom the customer brought it in...
Local rental office not complying with P&P - 07/16/2020
... whatever, and two by the help desk that they were unable to get them to lower their rates at this particular store. We had to eat the balance. Now I have a buy back case where we were told to put this person in a rental. The customer...
Forum - 07/23/2020
... you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to contact your WSC rep and ask how he/she would like it submitted because they are probably restricted operations anyway. You...
Forum - 08/31/2020
Hi bode! When the part quantity exceeds 99, the remaining quantity is entered in miscellaneous net, as you mentioned. (priced at $1.50/10 grams). What amount is entered in the Miscellaneous Net field on your transaction? Watch our online training...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... is 1.7, plus the oil change that I normally pay my guys .5 for. That is 2.2 labor on top of the parts and GM says that I get $205???????? Anybody hit this hurdle yet? I'm dying for input on this one. I emailed my Manager of Aftersales, WFM and the boss...
Forum - 08/21/2020
... to put it through as a ZREG and just put notes in the general comments section to identify it as a parts warranty from a customer purchase, reference the original job card and date. Maybe someone else could shed some perspective. I sometimes have issues...
Forum - 02/03/2020
... when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted as other hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch...
Forum - 02/24/2020
... accepted for payment, with no debits, it is a pretty good example of the technician throwing parts at the vehicle. As ewill3rd mentioned, once the root cause of failure is identified, the previous repairs should be reviewed for legitimacy with self-debits...
Forum - 02/07/2020
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond...
Forum - 01/17/2020
... lines attempted to submit, the 2nd line was related to the first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global...
Forum - 01/17/2020
... it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if it is too low they should be "advising"...
What Would You Do - 02/20 - 01/29/2020
... that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410...
Forum - 03/24/2020
... process for doing a PET and Pre-approval for deviation if covering 100% for the customer. If your parts department has a bill it has to be paid, but if you contact the ESC with the proper information they will fix your invoice to $0 and you should b...
Forum - 03/24/2020
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are...
Forum - 04/21/2020
... I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this truck for sure has the sensors. The recall instructions say nothing about "with or without" so my assumption was that they all have the...
Forum - 04/22/2020
... glass sealer. It was costing more for us to buy than the net allowance, and it was rejecting for parts that are required in the procedure. They supposedly fixed both and those claims are paying better as well. Thanks everyone for your input....
Forum - 05/26/2020
... reimbursed to the customer in Net/Reimbursement with the reimbursement check number documented. No parts or labor is submitted with the reimbursement transaction (as the repair is not being performed a second time). A $20 administrative allowance may...
... and emissions recalls, emission control system warranty, GM maintenance programs, and replacement part warranties may be provided. Any other repair coverage may be considered if the failure appears to be a defect in material or workmanship covered by...
Forum - 04/06/2021
... written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most likely." It's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
Forum - 09/29/2020
... that is submitted as a ZSET transaction (aftermarket accessory that is not PDI installed LPO) - no parts/labor time is claimed. ...
Forum - 09/24/2020
As others have said, management OLH and excessive parts authorization for consequential damage related to torque converter failure. Identify OLH related time stamps, scan with job card and H route with attachments. Variable diagnostic time could potentially...
What Would You Do - 10/20 - 09/22/2020
... The Policy Evaluation Tool was completed as well as DMA approval requested to deviate from the PET participation result.Both the PET and the transaction were submitted with labor operation 1443174 – body side outer panel full refinish color/clear...
Forum - 11/24/2020
Hi cbrown01: What is the reason for requesting prior approval? Is it possibly a Policy Adjustment outside of the GM participation range calculated by the PET, by chance? Wholesale prior approval would be requested by repair line vs by job card (when...
Forum - 12/22/2020
... at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling allowance does not apply." ...
Forum - 06/23/2020
Doesn't sound like the tech is testing it right and just throwing parts at the car. If purge and vent were both bad you'd get a lot more than a large leak code. Should be 2 lines because they are related to the symptom the customer brought it in...
Local rental office not complying with P&P - 07/16/2020
... whatever, and two by the help desk that they were unable to get them to lower their rates at this particular store. We had to eat the balance. Now I have a buy back case where we were told to put this person in a rental. The customer...
Forum - 07/23/2020
... you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to contact your WSC rep and ask how he/she would like it submitted because they are probably restricted operations anyway. You...
Forum - 08/31/2020
Hi bode! When the part quantity exceeds 99, the remaining quantity is entered in miscellaneous net, as you mentioned. (priced at $1.50/10 grams). What amount is entered in the Miscellaneous Net field on your transaction? Watch our online training...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... is 1.7, plus the oil change that I normally pay my guys .5 for. That is 2.2 labor on top of the parts and GM says that I get $205???????? Anybody hit this hurdle yet? I'm dying for input on this one. I emailed my Manager of Aftersales, WFM and the boss...
Forum - 08/21/2020
... to put it through as a ZREG and just put notes in the general comments section to identify it as a parts warranty from a customer purchase, reference the original job card and date. Maybe someone else could shed some perspective. I sometimes have issues...
Forum - 02/03/2020
... when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted as other hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch...
Forum - 02/24/2020
... accepted for payment, with no debits, it is a pretty good example of the technician throwing parts at the vehicle. As ewill3rd mentioned, once the root cause of failure is identified, the previous repairs should be reviewed for legitimacy with self-debits...
Forum - 02/07/2020
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond...
Forum - 01/17/2020
... lines attempted to submit, the 2nd line was related to the first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global...
Forum - 01/17/2020
... it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if it is too low they should be "advising"...
What Would You Do - 02/20 - 01/29/2020
... that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410...
Forum - 03/24/2020
... process for doing a PET and Pre-approval for deviation if covering 100% for the customer. If your parts department has a bill it has to be paid, but if you contact the ESC with the proper information they will fix your invoice to $0 and you should b...
Forum - 03/24/2020
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are...
Forum - 04/21/2020
... I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this truck for sure has the sensors. The recall instructions say nothing about "with or without" so my assumption was that they all have the...
Forum - 04/22/2020
... glass sealer. It was costing more for us to buy than the net allowance, and it was rejecting for parts that are required in the procedure. They supposedly fixed both and those claims are paying better as well. Thanks everyone for your input....
Forum - 05/26/2020
... reimbursed to the customer in Net/Reimbursement with the reimbursement check number documented. No parts or labor is submitted with the reimbursement transaction (as the repair is not being performed a second time). A $20 administrative allowance may...
Forum - 10/01/2019
... is claimed in GWM in grams. GWM quantity of 1 = 10 grams. Refer to the "Submitting Bulk Parts on a Transaction" job aid in the Warranty Administration Resource Center for specific detail on billing R1234YF on a warranty transaction....
Forum - 09/10/2019
... Revenue: Administrative Allowance online training video by clicking HERE or the Warranty Parts Center online training video by clicking HERE....
Forum - 07/17/2019
... in my dependency field. Some time back I got some chargebacks but I figured them out for the most part. How many of these are you seeing? BTW something I just read said to put in the "last" code, which is usually a final setup. I have been having luck...
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 10/16/2019
... the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Forum - 02/07/2020
... a manifold/converter AFTER the salvage title was issued and it fell within guidelines for parts warranty coverage. PS, E code coverage isn't even as good as base warranty so in a non CA state it is useless. Coverage Code Applicable To Federal...
Forum - 07/06/2021
... provisions. Please consult CTA/CTP program guidelines All GM brand maintenance programs services Parts warranties (ZPTI and ZPTC transactions) Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility During...
New Year, New Compliance Initiative - 12/26/2023
... stamps after that time are considered invalid. When claiming diagnosis, the time must be prior to parts billed. Service management is responsible for confirming complete technician documentation and the reasonableness of the time requested. And, as a...
Start the Year Off Strong - 12/26/2023
... a PET, battery test results, SPS Warranty Claim Code, or supporting job card / invoice for a part warranty transaction. Coach the service advisor and technician team on the importance of reviewing IVH to make sure that the field action is open...
Merry Christmas from jlwarranty - 11/29/2023
... Watch our collection of training videos that address the most important warranty topics. Forum: Participate in this discussion forum with other warranty professionals. Resources: Quick look-up warranty references including, Warranty Help Cards, Job Card...
Car Bravo - 11/29/2023
... are submitted through GWM. Dealers are reimbursed at their current GM warranty labor rate and parts mark up. Non-GM CarBravo Vehicles: Dealers are required to enroll in “GM Protection” through GMF Connect to be eligible to perform warranty...
Most Common Audit Deviations - 09/25/2023
... punch times for the job card and do not support the amount of time claimed on the transaction. The parts were billed out on the claim prior to the time stamps for diagnosis time. As well as the warranty repair did not follow a logical order for the repair...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... completed early bird envelope or drop-off form must be attached to the job card and retained as part of the vehicle history. While the fields listed above are required to be on the job card, it is not a requirement that every field be filled out by the...
Empowerment Limits - 01/04/2023
... that exceed the established limits will require submission with GM Authorization for review. Part Ceiling Exceeded – Authorization Code P: Dealers are empowered to self-authorize transactions up to $250. Transactions that exceed the established...
General Services Administration - 01/24/2023
... and Cadillac vehicles to various agencies of the Federal Government. Dealers may be called upon to participate in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the dealership for these deliveries...
Dealer Empowerment - 04/25/2023
... Typically, this tool is used when the customer’s vehicle has been in the service department for multiple weeks. The reimbursement allowances are as follows: 2020-2022 Silverado 1500 & Sierra 1500 - Up to $2,500 (This was a temporary increase....
Certified Pre-Owned - 06/20/2022
... Pre-Approval” document are blocked from automatic payment in GWM. If it is believed that a part failed due to a manufacturer’s defect, and should be covered under the CPO warranty, an online pre-approval request must be submitted in the Aftersales...
October 2022 Recall Update - 09/26/2022
... to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer...
Updates and Reminders - 09/26/2022
... used to verify that the VIN learned to the transmitter key fob matches the VIN of the vehicle as part of the diagnostic procedure. This will ensure that the key fob transmitter is not misdiagnosed because the transmitter is the wrong transmitter for...
Goodwill Tools - 09/26/2022
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Transportation Claim Inspections and Submissions - 10/28/2022
There are many moving parts involved for a successful transportation claim payment. The first step is a proper walk around inspection. The person doing the inspection should not just be the first available person, dealers should have trained and specifically...
February 2022 Recall Update - 01/27/2022
... the front driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect...
Simplifying Transportation Transactions - 02/23/2022
... the entire outside of the vehicle, the trunk/cargo area, interior, under hood area, and visible parts of the undercarriage (areas that can be seen by kneeling), should also be inspected as well. If vehicles are dirty or snow covered, perform a light...
... is claimed in GWM in grams. GWM quantity of 1 = 10 grams. Refer to the "Submitting Bulk Parts on a Transaction" job aid in the Warranty Administration Resource Center for specific detail on billing R1234YF on a warranty transaction....
Forum - 09/10/2019
... Revenue: Administrative Allowance online training video by clicking HERE or the Warranty Parts Center online training video by clicking HERE....
Forum - 07/17/2019
... in my dependency field. Some time back I got some chargebacks but I figured them out for the most part. How many of these are you seeing? BTW something I just read said to put in the "last" code, which is usually a final setup. I have been having luck...
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 10/16/2019
... the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Forum - 02/07/2020
... a manifold/converter AFTER the salvage title was issued and it fell within guidelines for parts warranty coverage. PS, E code coverage isn't even as good as base warranty so in a non CA state it is useless. Coverage Code Applicable To Federal...
Forum - 07/06/2021
... provisions. Please consult CTA/CTP program guidelines All GM brand maintenance programs services Parts warranties (ZPTI and ZPTC transactions) Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility During...
New Year, New Compliance Initiative - 12/26/2023
... stamps after that time are considered invalid. When claiming diagnosis, the time must be prior to parts billed. Service management is responsible for confirming complete technician documentation and the reasonableness of the time requested. And, as a...
Start the Year Off Strong - 12/26/2023
... a PET, battery test results, SPS Warranty Claim Code, or supporting job card / invoice for a part warranty transaction. Coach the service advisor and technician team on the importance of reviewing IVH to make sure that the field action is open...
Merry Christmas from jlwarranty - 11/29/2023
... Watch our collection of training videos that address the most important warranty topics. Forum: Participate in this discussion forum with other warranty professionals. Resources: Quick look-up warranty references including, Warranty Help Cards, Job Card...
Car Bravo - 11/29/2023
... are submitted through GWM. Dealers are reimbursed at their current GM warranty labor rate and parts mark up. Non-GM CarBravo Vehicles: Dealers are required to enroll in “GM Protection” through GMF Connect to be eligible to perform warranty...
Most Common Audit Deviations - 09/25/2023
... punch times for the job card and do not support the amount of time claimed on the transaction. The parts were billed out on the claim prior to the time stamps for diagnosis time. As well as the warranty repair did not follow a logical order for the repair...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... completed early bird envelope or drop-off form must be attached to the job card and retained as part of the vehicle history. While the fields listed above are required to be on the job card, it is not a requirement that every field be filled out by the...
Empowerment Limits - 01/04/2023
... that exceed the established limits will require submission with GM Authorization for review. Part Ceiling Exceeded – Authorization Code P: Dealers are empowered to self-authorize transactions up to $250. Transactions that exceed the established...
General Services Administration - 01/24/2023
... and Cadillac vehicles to various agencies of the Federal Government. Dealers may be called upon to participate in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the dealership for these deliveries...
Dealer Empowerment - 04/25/2023
... Typically, this tool is used when the customer’s vehicle has been in the service department for multiple weeks. The reimbursement allowances are as follows: 2020-2022 Silverado 1500 & Sierra 1500 - Up to $2,500 (This was a temporary increase....
Certified Pre-Owned - 06/20/2022
... Pre-Approval” document are blocked from automatic payment in GWM. If it is believed that a part failed due to a manufacturer’s defect, and should be covered under the CPO warranty, an online pre-approval request must be submitted in the Aftersales...
October 2022 Recall Update - 09/26/2022
... to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer...
Updates and Reminders - 09/26/2022
... used to verify that the VIN learned to the transmitter key fob matches the VIN of the vehicle as part of the diagnostic procedure. This will ensure that the key fob transmitter is not misdiagnosed because the transmitter is the wrong transmitter for...
Goodwill Tools - 09/26/2022
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Transportation Claim Inspections and Submissions - 10/28/2022
There are many moving parts involved for a successful transportation claim payment. The first step is a proper walk around inspection. The person doing the inspection should not just be the first available person, dealers should have trained and specifically...
February 2022 Recall Update - 01/27/2022
... the front driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect...
Simplifying Transportation Transactions - 02/23/2022
... the entire outside of the vehicle, the trunk/cargo area, interior, under hood area, and visible parts of the undercarriage (areas that can be seen by kneeling), should also be inspected as well. If vehicles are dirty or snow covered, perform a light...
Towing Limitations - 10/01/2021
... That amount has been the maximum amount allowed since 2009. While $130 may be sufficient in some parts of the country or if the vehicle only needs to be towed a short distance, it is getting to the point where towing costs, like a lot of things, are...
Updates and Reminders - 10/01/2021
... This empowerment expansion has been put into effect to address ongoing delays in acquiring certain parts. Dealers are also reminded that when a customer utilizes a ride-sharing service, such as Lyft and Uber, they may be eligible for reimbursement up...
A Warranty Administrators Day - 10/01/2021
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Merry Christmas from jlwarranty - 12/01/2021
... of to-the-point, practical training videos that address the most important warranty topics. Forum: Participate in this discussion forum with other warranty professionals across the nation to share ideas, ask questions, and post comments. Resources: Online,...
Goodwill Tools - 07/27/2021
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Pre-Repair Authorization - 07/27/2021
... of submitting all or a portion of the repair expense for customer enthusiasm, with 50% customer participation recommended. Documentation supporting the decision must be included. As a best practice document the PRA number on the repair order. Once...
June 2021 Recall Update - 05/26/2021
... N202311731 High Voltage Battery May Melt or Burn: 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently...
Components and Services with Limited Coverage - 12/29/2020
... for defects in material or workmanship up to 12 months. Replacement windshields must be a GM part. ...
Comeback Prevention - 04/29/2020
... you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership as well as General Motors. To reduce the number of comebacks, dealers should develop a...
July 2020 Recall Update - 06/23/2020
... second row bench are included in the recall program. The recall has been revised to update the parts, warranty information, and service procedure table. Customer Satisfaction Recall N192264210-02 Enable Diesel Engine Block Heater: The recall bulletin...
Correct OnTrac Rental Reasons - 07/30/2020
... not limited to demonstrators, marketing/promotional use, or as dealership company vehicles (e.g., parts delivery, dealer trades, running errands, etc.) is strictly prohibited and will result in a chargeback of the incentive monies. For more information,...
August 2020 Recall Update - 07/30/2020
... Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles. Customer Satisfaction Recall...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... cars and light duty trucks are available electronically through GlobalConnect in the Service Department section, under the “Pre-Delivery Inspection Forms” application. The electronic PDI form contains both base content, which is common...
Starting Out as a New Warranty Administrator - 09/22/2020
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Add On Repair Approval Process Requirements - 12/29/2020
... has inspected and verified the concern and “inspected and verified” must also be part of the approval explanation. This approval must be made prior to the repair. Your customer must approve all add on repairs. You may think your customer...
Canadian Vehicles in the United States - 12/29/2020
This time of year, dealerships, particularly those in the South, are likely to encounter a vehicle in for service that is a vehicle sold originally in Canada. The customer could be simply wintering in the U.S. or someone who bought a pre-owned vehicle...
Goodwill Tools - 05/29/2019
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor...
The Fundamentals - 05/29/2019
... time or Straight Time. Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data,...
Strategy Based Diagnostics - 08/27/2019
... would like a Field Product Report filed that documents why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information on how to send this report, including downloading the App. Perform preliminary checks....
Reject of the Month - September 2019 - 08/27/2019
... on the technician’s time ticket for each add on repair performed is required. Any missed part(s) of the authorization or time documentation supporting the added operation will result in a non-compliant transaction. Both of the above deviations...
Variable Diagnostic Time - 08/27/2019
... 0.1 – 1.0 hours. Hint: From the Transactions Search Results screen, click the Net Item Labor Parts tab to view a breakdown of the labor time claimed (base, diagnostic, additional, etc). Review the technician copy of the job cards where diagnostic...
February 2019 Recall Update - 01/21/2019
... labor operation must not be used. The transaction must be held until the revised service parts and the repair procedure become available. The recall population includes certain 2019 Cadillac XTS vehicles. ...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
Partial Zero Emissions Vehicles, or PZEVs, are vehicles with engines that have been equipped with advanced emissions controls. This results in zero evaporative emissions. GM, and other manufacturers, cover vehicles designated as PZEV in the applicable ...
Comeback Prevention - 04/29/2020
... you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership as well as General Motors. To reduce the number of comebacks, dealers should develop a...
Required Job Card Information - 01/03/2020
... information would include their phone number and/or email address. A customer’s signature is part of the job card required information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
... That amount has been the maximum amount allowed since 2009. While $130 may be sufficient in some parts of the country or if the vehicle only needs to be towed a short distance, it is getting to the point where towing costs, like a lot of things, are...
Updates and Reminders - 10/01/2021
... This empowerment expansion has been put into effect to address ongoing delays in acquiring certain parts. Dealers are also reminded that when a customer utilizes a ride-sharing service, such as Lyft and Uber, they may be eligible for reimbursement up...
A Warranty Administrators Day - 10/01/2021
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Merry Christmas from jlwarranty - 12/01/2021
... of to-the-point, practical training videos that address the most important warranty topics. Forum: Participate in this discussion forum with other warranty professionals across the nation to share ideas, ask questions, and post comments. Resources: Online,...
Goodwill Tools - 07/27/2021
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Pre-Repair Authorization - 07/27/2021
... of submitting all or a portion of the repair expense for customer enthusiasm, with 50% customer participation recommended. Documentation supporting the decision must be included. As a best practice document the PRA number on the repair order. Once...
June 2021 Recall Update - 05/26/2021
... N202311731 High Voltage Battery May Melt or Burn: 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently...
Components and Services with Limited Coverage - 12/29/2020
... for defects in material or workmanship up to 12 months. Replacement windshields must be a GM part. ...
Comeback Prevention - 04/29/2020
... you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership as well as General Motors. To reduce the number of comebacks, dealers should develop a...
July 2020 Recall Update - 06/23/2020
... second row bench are included in the recall program. The recall has been revised to update the parts, warranty information, and service procedure table. Customer Satisfaction Recall N192264210-02 Enable Diesel Engine Block Heater: The recall bulletin...
Correct OnTrac Rental Reasons - 07/30/2020
... not limited to demonstrators, marketing/promotional use, or as dealership company vehicles (e.g., parts delivery, dealer trades, running errands, etc.) is strictly prohibited and will result in a chargeback of the incentive monies. For more information,...
August 2020 Recall Update - 07/30/2020
... Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles. Customer Satisfaction Recall...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... cars and light duty trucks are available electronically through GlobalConnect in the Service Department section, under the “Pre-Delivery Inspection Forms” application. The electronic PDI form contains both base content, which is common...
Starting Out as a New Warranty Administrator - 09/22/2020
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Add On Repair Approval Process Requirements - 12/29/2020
... has inspected and verified the concern and “inspected and verified” must also be part of the approval explanation. This approval must be made prior to the repair. Your customer must approve all add on repairs. You may think your customer...
Canadian Vehicles in the United States - 12/29/2020
This time of year, dealerships, particularly those in the South, are likely to encounter a vehicle in for service that is a vehicle sold originally in Canada. The customer could be simply wintering in the U.S. or someone who bought a pre-owned vehicle...
Goodwill Tools - 05/29/2019
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor...
The Fundamentals - 05/29/2019
... time or Straight Time. Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data,...
Strategy Based Diagnostics - 08/27/2019
... would like a Field Product Report filed that documents why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information on how to send this report, including downloading the App. Perform preliminary checks....
Reject of the Month - September 2019 - 08/27/2019
... on the technician’s time ticket for each add on repair performed is required. Any missed part(s) of the authorization or time documentation supporting the added operation will result in a non-compliant transaction. Both of the above deviations...
Variable Diagnostic Time - 08/27/2019
... 0.1 – 1.0 hours. Hint: From the Transactions Search Results screen, click the Net Item Labor Parts tab to view a breakdown of the labor time claimed (base, diagnostic, additional, etc). Review the technician copy of the job cards where diagnostic...
February 2019 Recall Update - 01/21/2019
... labor operation must not be used. The transaction must be held until the revised service parts and the repair procedure become available. The recall population includes certain 2019 Cadillac XTS vehicles. ...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
Partial Zero Emissions Vehicles, or PZEVs, are vehicles with engines that have been equipped with advanced emissions controls. This results in zero evaporative emissions. GM, and other manufacturers, cover vehicles designated as PZEV in the applicable ...
Comeback Prevention - 04/29/2020
... you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership as well as General Motors. To reduce the number of comebacks, dealers should develop a...
Required Job Card Information - 01/03/2020
... information would include their phone number and/or email address. A customer’s signature is part of the job card required information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
When the Tow Bill Exceeds the Limit - 01/03/2020
... customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can also be a lengthy...
January 2020 Recall Update - 01/03/2020
... XL vehicles are included in the recall population. The recall has been revised for updates to the parts table. Emission Recall N192284431: Bleed Loss Evaporative Emissions: The evaporative emissions canister on certain 2020 Chevrolet Camaro vehicles...
Reject of the Month - 12/02/2019
... utilizes the hydraulic brake boost assist function when vacuum assist is depleted. While no parts are required for the repair, there are two labor operations available depending on the repair performed. 9104606: Verified module software...
October 2019 Recall Update - 09/24/2019
... engine wire harness (on the Malibu LFV only). The bulletin has been updated to include a revised parts table and reimbursement dates. Special Coverage N192210240: Evaporative Emissions Purge Valve Replacement: Over one million vehicles are involved...
November 2019 Recall Update - 10/23/2019
... Satisfaction Recall N192264760: Water Leak at Driver Side C-Pillar: Only 695 vehicles are part of the recall population that addresses an off-location sealer bead at the driver’s side C-pillar. Dealers are instructed to apply a bead of seam sealer...
Reject of the Month - Mail Out Review - 12/21/2017
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Original Documents: Authorizations, time documentation, customer signatures, etc are to be documented on the original...
First Maintenance Inspection Period - 01/22/2018
... of components at the time, or beyond the maintenance inspection period, is not covered as part of the New Vehicle Limited Warranty. The first maintenance inspection is typically at 7,500 miles. Filters – Filters are only covered if they became...
September 2017 Recall Update - 08/21/2017
... steering assistance. Dealers are to inspect the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated...
Reject of the Month - 07/23/2018
... following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the...
August 2018 Recall Update - 07/23/2018
... Camaro, Caprice, Colorado, Equinox, Impala, Traverse; GMC Acadia, Canyon, and Terrain vehicles are part of the special coverage population. Special Coverage 18127 Driver’s Front Seat Belt Anchor Pretensioner: The seat belt pretensioner may bend...
Service Agent Self-Review (SASR) - 05/22/2018
... Tips: Labor Operation Frequency Concern: review the cause of failure and the selected causal part, make sure that the correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense:...
Signatures - 10/23/2018
... authorization. Obtaining the customer signature at the time of job card write up must be part of the advisors write up process with every customer, every time. The WSC has been tasked with validating this requirement with job cards submitted for...
Global Warranty Management - 09/25/2018
... more than 220,000 with an open recall. Use manifest lists, search used car lot inventory, and/or partner with local vehicle auctions to increase completion numbers....
Strategy Based Diagnosis - 09/25/2018
... GM would like a Field Product Report filed documenting why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information on how to send this report, including downloading the App. If the vehicle is not operating...
Panel and Rust Through Repairs - 08/20/2018
... Scratches, dents, nicks, and other damage to body panels that eventually rust are not covered as part of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance...
June 2017 Recall Update - 05/22/2017
... and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL Water Leak: The part information section, correction statement, and information regarding the training video has been updated to remove the steps that pertain to the use...
Certified Elite - 02/17/2017
... warranty claim empowerment Direct access to TAC dedicated CES Team Warranty scrap part retention 72 hours following claim payment Ability to use iMR funds up to 100% for certain purchases/fees Ability to advertise Certified Elite Dealer recognition on...
Warranty Review Deviations - 03/11/2013
... to clock off the job card when they are not working on the vehicle. If they are waiting for a part and want to work on another vehicle, clock off and clock on to begin the new work. The final deviation involves missing diagnostic trouble codes....
Re: DEALERTRACK - 01/14/2016
... pay lines, but leave my warranty lines alone. I just come back and do my own booking. That part is really really nice. 3. The upstairs office likes the reports alot of heard too. Good luck! Here to help if you need it!:) Oh, and you get a customer...
What Would You Do - 06/14 - 06/06/2014
... Canister Purge Solenoid Valve, 4025690. After submission, the first line rejected due to a part incompatibility with the connector. The warranty administrator routed the transaction for payment. How should the warranty administrator account for the...
Re: 2009 Chev Aveo - 03/23/2012
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the...
Forum - 11/10/2017
... Diesel Particulate Matter Sensor Diagnostic Fault 17419 - Service Update ...
Forum - 02/12/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. Diagnostic,...
Forum - 03/02/2018
... the body assembly. This includes the hood, front fenders and all other front-end body sheet metal parts. Rust-Through: Any body sheet metal panel that rusts-through (an actual hole in the sheet metal) continues to be covered for up to: Passenger cars...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... - Pre-Delivery Service on Government Delivered Vehicles... Service Agent may be called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the GSA. The following policies apply: *Dealer...
... customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can also be a lengthy...
January 2020 Recall Update - 01/03/2020
... XL vehicles are included in the recall population. The recall has been revised for updates to the parts table. Emission Recall N192284431: Bleed Loss Evaporative Emissions: The evaporative emissions canister on certain 2020 Chevrolet Camaro vehicles...
Reject of the Month - 12/02/2019
... utilizes the hydraulic brake boost assist function when vacuum assist is depleted. While no parts are required for the repair, there are two labor operations available depending on the repair performed. 9104606: Verified module software...
October 2019 Recall Update - 09/24/2019
... engine wire harness (on the Malibu LFV only). The bulletin has been updated to include a revised parts table and reimbursement dates. Special Coverage N192210240: Evaporative Emissions Purge Valve Replacement: Over one million vehicles are involved...
November 2019 Recall Update - 10/23/2019
... Satisfaction Recall N192264760: Water Leak at Driver Side C-Pillar: Only 695 vehicles are part of the recall population that addresses an off-location sealer bead at the driver’s side C-pillar. Dealers are instructed to apply a bead of seam sealer...
Reject of the Month - Mail Out Review - 12/21/2017
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Original Documents: Authorizations, time documentation, customer signatures, etc are to be documented on the original...
First Maintenance Inspection Period - 01/22/2018
... of components at the time, or beyond the maintenance inspection period, is not covered as part of the New Vehicle Limited Warranty. The first maintenance inspection is typically at 7,500 miles. Filters – Filters are only covered if they became...
September 2017 Recall Update - 08/21/2017
... steering assistance. Dealers are to inspect the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated...
Reject of the Month - 07/23/2018
... following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the...
August 2018 Recall Update - 07/23/2018
... Camaro, Caprice, Colorado, Equinox, Impala, Traverse; GMC Acadia, Canyon, and Terrain vehicles are part of the special coverage population. Special Coverage 18127 Driver’s Front Seat Belt Anchor Pretensioner: The seat belt pretensioner may bend...
Service Agent Self-Review (SASR) - 05/22/2018
... Tips: Labor Operation Frequency Concern: review the cause of failure and the selected causal part, make sure that the correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense:...
Signatures - 10/23/2018
... authorization. Obtaining the customer signature at the time of job card write up must be part of the advisors write up process with every customer, every time. The WSC has been tasked with validating this requirement with job cards submitted for...
Global Warranty Management - 09/25/2018
... more than 220,000 with an open recall. Use manifest lists, search used car lot inventory, and/or partner with local vehicle auctions to increase completion numbers....
Strategy Based Diagnosis - 09/25/2018
... GM would like a Field Product Report filed documenting why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information on how to send this report, including downloading the App. If the vehicle is not operating...
Panel and Rust Through Repairs - 08/20/2018
... Scratches, dents, nicks, and other damage to body panels that eventually rust are not covered as part of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance...
June 2017 Recall Update - 05/22/2017
... and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL Water Leak: The part information section, correction statement, and information regarding the training video has been updated to remove the steps that pertain to the use...
Certified Elite - 02/17/2017
... warranty claim empowerment Direct access to TAC dedicated CES Team Warranty scrap part retention 72 hours following claim payment Ability to use iMR funds up to 100% for certain purchases/fees Ability to advertise Certified Elite Dealer recognition on...
Warranty Review Deviations - 03/11/2013
... to clock off the job card when they are not working on the vehicle. If they are waiting for a part and want to work on another vehicle, clock off and clock on to begin the new work. The final deviation involves missing diagnostic trouble codes....
Re: DEALERTRACK - 01/14/2016
... pay lines, but leave my warranty lines alone. I just come back and do my own booking. That part is really really nice. 3. The upstairs office likes the reports alot of heard too. Good luck! Here to help if you need it!:) Oh, and you get a customer...
What Would You Do - 06/14 - 06/06/2014
... Canister Purge Solenoid Valve, 4025690. After submission, the first line rejected due to a part incompatibility with the connector. The warranty administrator routed the transaction for payment. How should the warranty administrator account for the...
Re: 2009 Chev Aveo - 03/23/2012
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the...
Forum - 11/10/2017
... Diesel Particulate Matter Sensor Diagnostic Fault 17419 - Service Update ...
Forum - 02/12/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. Diagnostic,...
Forum - 03/02/2018
... the body assembly. This includes the hood, front fenders and all other front-end body sheet metal parts. Rust-Through: Any body sheet metal panel that rusts-through (an actual hole in the sheet metal) continues to be covered for up to: Passenger cars...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... - Pre-Delivery Service on Government Delivered Vehicles... Service Agent may be called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the GSA. The following policies apply: *Dealer...
What Would You Do? 04/08 - 04/21/2008
... to determine the cause of failure, the technician had to remove the driver seat assembly and partially remove the carpet. This was in addition to performing numerous diagnostic checks of the seat operation. The warranty administrator reviewed the claim...
Re: Taking a Poll - 06/10/2008
... LOUISIANA 10. FULL TIME 11. FEMALE 12. SERVICE SECRETARY, CASHIER FOR SERVICE, BODY SHOP, AND PARTS, RENTAL CLERK 13. NO, BUT WOULD LOVE TO 14. I AM PAID HOURLY...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... for 12 months or 12,000 miles, whichever first occurs. Repairs and/or replacement include parts and labor. • Dealer is to issue a Warranty Card (friction products only) along with a copy of the repair order. • Dealer is to verify warranty eligibility...
Emissions Warranty Coverage - 07/21/2022
... Component Limited Warranty include the camshaft position actuator, turbocharger, and diesel particulate filter. Emission Select Component Limited Warranty - Coverage Code E Select Emissions related components (powertrain control module and catalytic...
Diesel Exhaust Fluid - 08/15/2017
... information see the Diesel Engine Special Care section in bulletin 09-00-89-002. is entered in the Parts Field of the ZPDI transaction. ...
General Comments - 10/10/2017
... made, something is either added to the transaction that was missed on the original submission or a part of the transaction that the service agent should not have been paid for is removed. While the adjustment process does not require an explanation to...
Goodwill Tools - 03/26/2024
... your customer has had to bring their vehicle back for the third time because, previously the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Confirm Powertrain Coverage - 07/21/2023
... and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long they've been in the business. Remember that confirmation of powertrain coverage must take place before the repair is performed. Let's...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... been renamed to "Warranty News" and is now full color. New sections have been added: Processing Department Notes - Each day, our Warranty Claims Processing Service administers hundreds of repair orders from dealerships across the country. In this...
... to determine the cause of failure, the technician had to remove the driver seat assembly and partially remove the carpet. This was in addition to performing numerous diagnostic checks of the seat operation. The warranty administrator reviewed the claim...
Re: Taking a Poll - 06/10/2008
... LOUISIANA 10. FULL TIME 11. FEMALE 12. SERVICE SECRETARY, CASHIER FOR SERVICE, BODY SHOP, AND PARTS, RENTAL CLERK 13. NO, BUT WOULD LOVE TO 14. I AM PAID HOURLY...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... for 12 months or 12,000 miles, whichever first occurs. Repairs and/or replacement include parts and labor. • Dealer is to issue a Warranty Card (friction products only) along with a copy of the repair order. • Dealer is to verify warranty eligibility...
Emissions Warranty Coverage - 07/21/2022
... Component Limited Warranty include the camshaft position actuator, turbocharger, and diesel particulate filter. Emission Select Component Limited Warranty - Coverage Code E Select Emissions related components (powertrain control module and catalytic...
Diesel Exhaust Fluid - 08/15/2017
... information see the Diesel Engine Special Care section in bulletin 09-00-89-002. is entered in the Parts Field of the ZPDI transaction. ...
General Comments - 10/10/2017
... made, something is either added to the transaction that was missed on the original submission or a part of the transaction that the service agent should not have been paid for is removed. While the adjustment process does not require an explanation to...
Goodwill Tools - 03/26/2024
... your customer has had to bring their vehicle back for the third time because, previously the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Confirm Powertrain Coverage - 07/21/2023
... and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long they've been in the business. Remember that confirmation of powertrain coverage must take place before the repair is performed. Let's...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... been renamed to "Warranty News" and is now full color. New sections have been added: Processing Department Notes - Each day, our Warranty Claims Processing Service administers hundreds of repair orders from dealerships across the country. In this...
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190
Results found: 0
Results found: 1645
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Part Return Waiver Form - 03/26/2018
When the Warranty Parts Center requests the return of parts for evaluation, all parts associated with the transaction must be returned, except any fluids or chemicals used in the repair. If you receive a request to return a part, but that part fell...
Part Return Process - 04/17/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair, the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Bulk...
Part Return Process - 03/21/2017
The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Ignition Switch Recall Update - 07/01/2014
... rental invoice, including the rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will...
Limited Parts Return - 10/03/2014
On September 15, 2014, the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Ignition Switch Parts Return Request - 06/06/2014
... to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global for ignition switch recall transactions...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
WPC Part Returns-Fluids - 05/02/2012
As a component of the part return process, dealers are to send all parts associated with the repair. It may be necessary to utilize the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and...
WPC Parts Return Program - 12/19/2018
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
WPC Parts Photo Return Requests - 03/23/2023
The progress of completed Photo Part Return Requests may be viewed in GWM and the CSMT app. The WPC Parts Photo Return tool on the CSMT app must be used to complete the part return request. The process does not work if photos are attached to a claim ...
Limited Parts Return - 11/25/2014
In October, the WPC established a limited return for parts replaced with recalls 14079, 14117, and 14118. The part return requests for these parts will follow the standard parts return process. Ensure that the parts are packaged and returned individu...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
WPC - 05/28/2020
... effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected in the same manner, while most dealers will see...
Returning Parts to the Warranty Parts Center - 07/01/2014
Dealership personnel are keeping busy returning all those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Core Return Policies - 04/26/2022
All warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours after the transaction has been accepted. Dealerships must check for WPC requests and if no WPC return request is received on a core part within 72 hours of the dealership’s...
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Part Return Waiver Form - 03/26/2018
When the Warranty Parts Center requests the return of parts for evaluation, all parts associated with the transaction must be returned, except any fluids or chemicals used in the repair. If you receive a request to return a part, but that part fell...
Part Return Process - 04/17/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair, the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Bulk...
Part Return Process - 03/21/2017
The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Ignition Switch Recall Update - 07/01/2014
... rental invoice, including the rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will...
Limited Parts Return - 10/03/2014
On September 15, 2014, the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Ignition Switch Parts Return Request - 06/06/2014
... to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global for ignition switch recall transactions...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
WPC Part Returns-Fluids - 05/02/2012
As a component of the part return process, dealers are to send all parts associated with the repair. It may be necessary to utilize the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and...
WPC Parts Return Program - 12/19/2018
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
WPC Parts Photo Return Requests - 03/23/2023
The progress of completed Photo Part Return Requests may be viewed in GWM and the CSMT app. The WPC Parts Photo Return tool on the CSMT app must be used to complete the part return request. The process does not work if photos are attached to a claim ...
Limited Parts Return - 11/25/2014
In October, the WPC established a limited return for parts replaced with recalls 14079, 14117, and 14118. The part return requests for these parts will follow the standard parts return process. Ensure that the parts are packaged and returned individu...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
WPC - 05/28/2020
... effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected in the same manner, while most dealers will see...
Returning Parts to the Warranty Parts Center - 07/01/2014
Dealership personnel are keeping busy returning all those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Core Return Policies - 04/26/2022
All warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours after the transaction has been accepted. Dealerships must check for WPC requests and if no WPC return request is received on a core part within 72 hours of the dealership’s...
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Limited Parts Return - 12/19/2014
The WPC has established a limited parts return for components replaced with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for...
Reject of the Month - June 2020 - 05/29/2020
Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was...
WPC Parts Return Program - 10/26/2016
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved...
Recalled Fortera Tires - 02/23/2015
... GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM and appear as normal within the Notification Box for those transactions that paid on or after February...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Cores - 06/06/2012
... in the May update of the Service Policies and Procedures Manual, all warranty cores (except ESC parts) must be retained until the receipt of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
WPC Parts Return Program - 07/30/2020
The WPC Parts Return bulletin, 99-00-89-019T, has recently been updated. The latest version includes the current shipping process for non-hazardous parts shipped via UPS, found in Section H of the bulletin. The section includes several screen images of...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
Global Warranty Management System Part Returns - 01/06/2010
The proper method to return parts to the Warranty Parts Center (WPC) for those dealers using Global Warranty Management (GWM) is as follows:Click on the Generate Shipping Label linkComplete all the information in the boxes with the red asterisk...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
WPC Part Returns - 01/23/2017
... outward. The bag containing required documentation must be securely attached to the appropriate part....
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Part Status - 09/27/2016
Have you received a WPC debit and aren't sure why?Access "Parts Status" to review and follow the history of a requested part or job card from when it was requested for return, to payment or debit.Example Parts Status History:Parts StatusDateUser IDComments240...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
The Warranty Parts Center occasionally posts a Global message pertaining to circumstances where a high number of certain parts returned are found to be not defective. A recent message specifies steering wheels that were returned, examined, and many found...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy. The policy provides detail stating that GM is not responsible for costs associated with the...
Warranty Parts - 04/28/2015
Replaced warranty and policy parts must be turned in with receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained...
Process Changes to the WPC Program - 01/23/2017
The Warranty Parts Center will issue specific part return requests through GWM. These requests must be addressed quickly, and parts, along with the job card and other supporting documentation, must be returned within 21 days of the initial request. Service...
Warranty Parts Center - 06/08/2011
The WPC has recently issued a message regarding parts returned to the WPC that are improperly or inadequately packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution...
Global Warranty User Manual Updated - 04/08/2016
... repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair...
The Dealership Team - 02/21/2019
Every so often I am questioned about whose responsibility it is to do a certain dealership or service department task. For instance, who handles warranty part returns, who handles warranty rejects, who submits the warranty transaction, who interacts with...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Limited Parts Return - 12/19/2014
The WPC has established a limited parts return for components replaced with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for...
Reject of the Month - June 2020 - 05/29/2020
Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was...
WPC Parts Return Program - 10/26/2016
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved...
Recalled Fortera Tires - 02/23/2015
... GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM and appear as normal within the Notification Box for those transactions that paid on or after February...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Cores - 06/06/2012
... in the May update of the Service Policies and Procedures Manual, all warranty cores (except ESC parts) must be retained until the receipt of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
WPC Parts Return Program - 07/30/2020
The WPC Parts Return bulletin, 99-00-89-019T, has recently been updated. The latest version includes the current shipping process for non-hazardous parts shipped via UPS, found in Section H of the bulletin. The section includes several screen images of...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
Global Warranty Management System Part Returns - 01/06/2010
The proper method to return parts to the Warranty Parts Center (WPC) for those dealers using Global Warranty Management (GWM) is as follows:Click on the Generate Shipping Label linkComplete all the information in the boxes with the red asterisk...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Warranty Parts Return - Correction - 08/22/2017
In the July edition of the Warranty News, we stated that receipt acknowledged by the parts department is no longer a documentation requirement; however this may not be the case. Until we receive further clarification, our advice is to follow Service Policies...
WPC Part Returns - 01/23/2017
... outward. The bag containing required documentation must be securely attached to the appropriate part....
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Part Status - 09/27/2016
Have you received a WPC debit and aren't sure why?Access "Parts Status" to review and follow the history of a requested part or job card from when it was requested for return, to payment or debit.Example Parts Status History:Parts StatusDateUser IDComments240...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
The Warranty Parts Center occasionally posts a Global message pertaining to circumstances where a high number of certain parts returned are found to be not defective. A recent message specifies steering wheels that were returned, examined, and many found...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy. The policy provides detail stating that GM is not responsible for costs associated with the...
Warranty Parts - 04/28/2015
Replaced warranty and policy parts must be turned in with receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained...
Process Changes to the WPC Program - 01/23/2017
The Warranty Parts Center will issue specific part return requests through GWM. These requests must be addressed quickly, and parts, along with the job card and other supporting documentation, must be returned within 21 days of the initial request. Service...
Warranty Parts Center - 06/08/2011
The WPC has recently issued a message regarding parts returned to the WPC that are improperly or inadequately packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution...
Global Warranty User Manual Updated - 04/08/2016
... repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair...
The Dealership Team - 02/21/2019
Every so often I am questioned about whose responsibility it is to do a certain dealership or service department task. For instance, who handles warranty part returns, who handles warranty rejects, who submits the warranty transaction, who interacts with...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
The Ignition Switch Recall - 09/09/2014
... Net Item. Provide the VIN of the rental vehicle and the total number of rental days. Select "Parts Not Available" as the rental reason.- Job cards for rentals should be closed every 30 days. Submit the rental expense transaction in GWM to ensure timely...
Pre-Delivery Scratches - 12/29/2020
... that the glass is damage free at PDI. If damage is found, clearly identify the area to aid in the part return process. Technicians are advised to follow the rear side door window replacement procedure in SI. ...
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
Some Warranty Parts Center Process Requirements - 12/02/2019
Bulletin 99-00-89-019 details several processes required by the Warranty Parts Center. This is a very long bulletin with many steps and details, including legal requirements, so we are going to delve into these processes with newsletter articles over...
Out of the Box Failure - 06/20/2022
The dealer is responsible for ensuring that the correct parts are being used and the parts are not damaged or defective prior to installation. If the parts are found to be damaged out of the box, the dealer is to file a Parts Return with GMCCA for a replacement...
WPC Bulletin Updates - 10/28/2022
99-00-89-019X is the bulletin number for Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information. This bulletin was updated last month to add the 2023 Model Year and update information under Parts Retention. In the...
CSMT App Enhanced - 08/22/2022
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA):...
CSMT App Enhanced - 12/01/2021
... OS version 8, 9, 10, or 11. The latest version contains the following enhancements: WPC Photo Parts Return: currently only applicable to dealers in the North Central Region. The new WPC part return program allows dealers in the North Central Region...
CSMT App - 08/29/2023
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process...
Parts Retention, Documentation, and Disposal - 04/08/2016
Recent reports of chargebacks during audits due to parts not properly tagged or not turned into the parts department for retention has prompted us to write about the policies for warranty parts retention. Immediately following a warranty repair,...
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
HazMat - 03/23/2024
When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt...
Reject of the Month - 04/28/2016
... in the differential carrier. The technician disassembled the transmission to clean internal parts. The clutches and other hard parts were replaced. The tech did state that there was intermittent stalling in drive and reverse with the brake applied....
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Core Notes - 02/27/2020
... alongside of the core ID label affixed to the core and return without the box. Warranty core parts with quality defects are excluded from credit deductions if the core is identified with a warranty core label, WA-LA-0174-12. Effective May 1, 2012,...
Over-The-Counter Part Warranties - 10/01/2013
Service management is required to approve all part warranties, including those sold over-the-counter. When a customer returns a part they claim is defective, service management must be involved and approve the part warranty transaction. Since most parts...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Parts Expedite Revisions - 04/27/2011
The process for claiming reimbursement for expenses incurred under the parts expediting program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need...
Special Return-Ignition Switch Assembly - 04/03/2014
... part numbers are being released, but are not yet available. Dealers are to mail, email or fax a separate PC659 application for each return to the Administrative PDC and indicate: return type -check "12" and in the comments column note "reference GlobalConnect...
From the Desk of a Service Manager - 02/04/2010
Take a moment to remember when the last time was that the service manager worked with the parts manager to analyze the state of the dealership's parts inventory and those processes that relate to both the service and parts functions. Maybe the meeting...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Core Parts - 05/29/2019
All core parts (except ESC parts) must be retained for 72 hours beyond receipt of the Transaction Summary, showing credit. Because ESC parts are rarely requested for return by the WPC, exchanged units should be returned promptly to the ESC. If necessary,...
Parts That Are Damaged Before Installation - 07/25/2023
... If the part is found to be damaged (out of the box), the Parts Department is to file a Parts Return with GMCCA for a replacement part or credit. Parts that visually appear to be flawless, but found to be defective after installation may be handled...
Parts Expediting - 03/23/2023
If the GWM system is used properly there should not be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item...
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
The Ignition Switch Recall - 09/09/2014
... Net Item. Provide the VIN of the rental vehicle and the total number of rental days. Select "Parts Not Available" as the rental reason.- Job cards for rentals should be closed every 30 days. Submit the rental expense transaction in GWM to ensure timely...
Pre-Delivery Scratches - 12/29/2020
... that the glass is damage free at PDI. If damage is found, clearly identify the area to aid in the part return process. Technicians are advised to follow the rear side door window replacement procedure in SI. ...
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
Some Warranty Parts Center Process Requirements - 12/02/2019
Bulletin 99-00-89-019 details several processes required by the Warranty Parts Center. This is a very long bulletin with many steps and details, including legal requirements, so we are going to delve into these processes with newsletter articles over...
Out of the Box Failure - 06/20/2022
The dealer is responsible for ensuring that the correct parts are being used and the parts are not damaged or defective prior to installation. If the parts are found to be damaged out of the box, the dealer is to file a Parts Return with GMCCA for a replacement...
WPC Bulletin Updates - 10/28/2022
99-00-89-019X is the bulletin number for Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information. This bulletin was updated last month to add the 2023 Model Year and update information under Parts Retention. In the...
CSMT App Enhanced - 08/22/2022
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA):...
CSMT App Enhanced - 12/01/2021
... OS version 8, 9, 10, or 11. The latest version contains the following enhancements: WPC Photo Parts Return: currently only applicable to dealers in the North Central Region. The new WPC part return program allows dealers in the North Central Region...
CSMT App - 08/29/2023
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process...
Parts Retention, Documentation, and Disposal - 04/08/2016
Recent reports of chargebacks during audits due to parts not properly tagged or not turned into the parts department for retention has prompted us to write about the policies for warranty parts retention. Immediately following a warranty repair,...
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
HazMat - 03/23/2024
When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt...
Reject of the Month - 04/28/2016
... in the differential carrier. The technician disassembled the transmission to clean internal parts. The clutches and other hard parts were replaced. The tech did state that there was intermittent stalling in drive and reverse with the brake applied....
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Core Notes - 02/27/2020
... alongside of the core ID label affixed to the core and return without the box. Warranty core parts with quality defects are excluded from credit deductions if the core is identified with a warranty core label, WA-LA-0174-12. Effective May 1, 2012,...
Over-The-Counter Part Warranties - 10/01/2013
Service management is required to approve all part warranties, including those sold over-the-counter. When a customer returns a part they claim is defective, service management must be involved and approve the part warranty transaction. Since most parts...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Parts Expedite Revisions - 04/27/2011
The process for claiming reimbursement for expenses incurred under the parts expediting program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need...
Special Return-Ignition Switch Assembly - 04/03/2014
... part numbers are being released, but are not yet available. Dealers are to mail, email or fax a separate PC659 application for each return to the Administrative PDC and indicate: return type -check "12" and in the comments column note "reference GlobalConnect...
From the Desk of a Service Manager - 02/04/2010
Take a moment to remember when the last time was that the service manager worked with the parts manager to analyze the state of the dealership's parts inventory and those processes that relate to both the service and parts functions. Maybe the meeting...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Core Parts - 05/29/2019
All core parts (except ESC parts) must be retained for 72 hours beyond receipt of the Transaction Summary, showing credit. Because ESC parts are rarely requested for return by the WPC, exchanged units should be returned promptly to the ESC. If necessary,...
Parts That Are Damaged Before Installation - 07/25/2023
... If the part is found to be damaged (out of the box), the Parts Department is to file a Parts Return with GMCCA for a replacement part or credit. Parts that visually appear to be flawless, but found to be defective after installation may be handled...
Parts Expediting - 03/23/2023
If the GWM system is used properly there should not be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item...
End of the Year - 11/05/2012
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Seat Belt Webbing - 03/11/2013
The Warranty Parts Center is currently requesting the return of seat belts on 2011-2013 model year Buick Enclave, Lacrosse, Regal; Cadillac CTS, SRX; Chevrolet Equinox, Malibu, Traverse, Volt; GMC Acadia, Terrain and 2012-2013 Chevrolet Sonic. GM has...
Service Policy and Procedure Update Preview - 09/27/2016
... Allowance field of the transaction.- Electronic Exchange Components: $20 in addition to current parts handling allowances- WPC returns - up to $20 (paperwork only) and up to $25 (part returns)- Allowances which previously paid at .2 will now allow $20-...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
New Process for Identifying a Causal Part - 12/01/2015
One of the many things required when submitting a warranty transaction is the identification of the causal part. Most of the time this is an easy step, as there is only a single part billed out, or only a few and the causal part is obvious. Occasionally,...
Ignition Switch KEY Points - 06/06/2014
... base rate is exceeded, route the transaction for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged...
WPC Bulletin 99-00-89-019 - 09/09/2014
... with the returned paperwork. The transaction will be subject to debit if the WPC received the part without the paperwork or with incomplete paperwork.UPS Freight is no longer used for the shipping of hazardous materials. Central Transport must...
The Parts Policies & Procedures Manual - 10/27/2020
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the...
Warranty Parts - 08/30/2012
After a warranty repair has been performed, all parts are to be turned into the parts department by the technician for tagging, retention, and/or return. The service agent is required to retain the part for a minimum of 15 days after the transaction...
Tire Pressure Monitors - 07/02/2012
Does your service department know that tire pressure monitors can be matched with the VIN of the vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The...
Core Credit Documentation - 08/09/2012
The dealer must submit for reimbursement for Core Parts returned to the WPC. The core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the...
Global Labour Code Exceptions - 05/14/2013
... management required documentation. The process for adjusting a transaction after a Warranty Parts Center request has been fulfilled has temporarily changed. A new labour code has been created to claim administrative allowances, core charges, and...
Same Day Repairs - 04/12/2013
... at the very least, by the end of the day. The changes GM has made involve recommending the right parts to stock and making it easier to get those parts to the dealership when they are not in stock. These actions will help you exceed your customer's expectations. The...
Part Rejects - 04/03/2014
... even the wrong job card. Sometimes the technician may have asked for a part but didn't use it and returned it to the parts department, and the part didn't get removed from the job card. With both of these rejects, a fair amount of research must be made...
Warranty Part Retention - 10/24/2017
... Center parts) must be retained for 72 hours from the payment date. If no Warranty Parts Center return is requested within 72 hours, the core must be shipped to the Core Return Center within 21 days. Additionally, core parts ARE NOT to be sold by dealerships...
Reject of the Month - 01/21/2019
Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado....
Parts Department and Warranty Compliance - 07/30/2020
The Parts Department typically doesn’t have a lot of involvement with warranty repairs, but they do have some. This article addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
Notifications Area - 03/08/2012
The Notifications Area isn't just for part returns anymore! If you have been selected to participate in a SASR (Service Agent Self Review) or have rejected PRA Requests it will be communicated to you through the Notifications Area on GWM. Another reason...
Steering Gear Bushings - 04/12/2011
... to correct a concern of a clunk or knock noise from the bushing in the steering gear. Warranty part returns have shown that entire steering gear assemblies are being replaced to address this issue. The correct part number for the bushing is 20908399....
Takata Airbag Recall - 06/29/2021
... Allowance Net Item field when submitting the repair transaction. This recall bulletin states: Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in...
GWM Issues and Issue Resolution - 06/19/2013
... is not compatible with GWM and may cause submission issues (e.g. inability to enter more than one part with a transaction). The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with...
Customer Satisfaction Program 15036 - 04/08/2016
An initial supply of Trailer Hitch Platforms, part number 19333098, has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A...
Administrative Allowance - 10/26/2016
... card. Electronic Exchange: Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the net/administrative allowance field of...
End of Year - 10/23/2019
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Seat Belt Webbing - 03/11/2013
The Warranty Parts Center is currently requesting the return of seat belts on 2011-2013 model year Buick Enclave, Lacrosse, Regal; Cadillac CTS, SRX; Chevrolet Equinox, Malibu, Traverse, Volt; GMC Acadia, Terrain and 2012-2013 Chevrolet Sonic. GM has...
Service Policy and Procedure Update Preview - 09/27/2016
... Allowance field of the transaction.- Electronic Exchange Components: $20 in addition to current parts handling allowances- WPC returns - up to $20 (paperwork only) and up to $25 (part returns)- Allowances which previously paid at .2 will now allow $20-...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
New Process for Identifying a Causal Part - 12/01/2015
One of the many things required when submitting a warranty transaction is the identification of the causal part. Most of the time this is an easy step, as there is only a single part billed out, or only a few and the causal part is obvious. Occasionally,...
Ignition Switch KEY Points - 06/06/2014
... base rate is exceeded, route the transaction for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged...
WPC Bulletin 99-00-89-019 - 09/09/2014
... with the returned paperwork. The transaction will be subject to debit if the WPC received the part without the paperwork or with incomplete paperwork.UPS Freight is no longer used for the shipping of hazardous materials. Central Transport must...
The Parts Policies & Procedures Manual - 10/27/2020
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the...
Warranty Parts - 08/30/2012
After a warranty repair has been performed, all parts are to be turned into the parts department by the technician for tagging, retention, and/or return. The service agent is required to retain the part for a minimum of 15 days after the transaction...
Tire Pressure Monitors - 07/02/2012
Does your service department know that tire pressure monitors can be matched with the VIN of the vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The...
Core Credit Documentation - 08/09/2012
The dealer must submit for reimbursement for Core Parts returned to the WPC. The core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the...
Global Labour Code Exceptions - 05/14/2013
... management required documentation. The process for adjusting a transaction after a Warranty Parts Center request has been fulfilled has temporarily changed. A new labour code has been created to claim administrative allowances, core charges, and...
Same Day Repairs - 04/12/2013
... at the very least, by the end of the day. The changes GM has made involve recommending the right parts to stock and making it easier to get those parts to the dealership when they are not in stock. These actions will help you exceed your customer's expectations. The...
Part Rejects - 04/03/2014
... even the wrong job card. Sometimes the technician may have asked for a part but didn't use it and returned it to the parts department, and the part didn't get removed from the job card. With both of these rejects, a fair amount of research must be made...
Warranty Part Retention - 10/24/2017
... Center parts) must be retained for 72 hours from the payment date. If no Warranty Parts Center return is requested within 72 hours, the core must be shipped to the Core Return Center within 21 days. Additionally, core parts ARE NOT to be sold by dealerships...
Reject of the Month - 01/21/2019
Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado....
Parts Department and Warranty Compliance - 07/30/2020
The Parts Department typically doesn’t have a lot of involvement with warranty repairs, but they do have some. This article addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
Notifications Area - 03/08/2012
The Notifications Area isn't just for part returns anymore! If you have been selected to participate in a SASR (Service Agent Self Review) or have rejected PRA Requests it will be communicated to you through the Notifications Area on GWM. Another reason...
Steering Gear Bushings - 04/12/2011
... to correct a concern of a clunk or knock noise from the bushing in the steering gear. Warranty part returns have shown that entire steering gear assemblies are being replaced to address this issue. The correct part number for the bushing is 20908399....
Takata Airbag Recall - 06/29/2021
... Allowance Net Item field when submitting the repair transaction. This recall bulletin states: Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in...
GWM Issues and Issue Resolution - 06/19/2013
... is not compatible with GWM and may cause submission issues (e.g. inability to enter more than one part with a transaction). The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with...
Customer Satisfaction Program 15036 - 04/08/2016
An initial supply of Trailer Hitch Platforms, part number 19333098, has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A...
Administrative Allowance - 10/26/2016
... card. Electronic Exchange: Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the net/administrative allowance field of...
End of Year - 10/23/2019
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Warranty Parts Turn-In - 12/21/2017
The latest on warranty and policy parts: Following a warranty repair, all parts are to be turned into the parts department by technicians for tagging, retention, and/or return. The requirement for the parts department to acknowledge receipt of warranty...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership...
End of Year - 10/26/2021
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
End of Year - 10/28/2022
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Causal Part - 01/24/2023
The causal part in a warranty repair, the part that caused the main need for the repair, is very important to General Motors. When submitting a warranty transaction, it is a requirement to indicate the causal part. As a reminder: Only one part number...
End of Year - 10/25/2023
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
End of Year - 10/27/2020
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
TPM - 03/08/2012
... took place or accessory wheels were added. Because of this technology, TPM's are on warranty parts return request to enable engineers to investigate the cause for customer complaint. Ensure that TPM's replaced as a warranty transaction are held and tagged...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... only when the technician's documentation supports it.A good warranty administrator monitors WPC part and document return requests.A great warranty administrator checks the WPC part and document return requests daily to make certain parts or documents...
Defective Parts - 03/01/2016
From the Parts & Accessories P&P: Parts and accessories found to be defective before installation on the vehicle, or sale over-the-counter, are to be returned to GM Parts for credit. As a general rule, any item with a functional defect visible...
Parts and Accessories Warranty - 03/28/2022
The following are a few of the key points found in Article 1.1.1 Dealer Parts and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent...
Cores - 10/26/2021
All Warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours beyond receipt of the Transaction Summary showing claim credit. If a WPC return request is not received through the GWM system within 72 hours of receipt of a GWM...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the ...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
2014 Cadillac CTS Shifter Knob - 05/09/2014
... root cause of the issue. Ensure that the white connector is included with the shifter knob when parts are returned to the WPC. ...
Warranty Parts Expediting - 08/05/2014
Warranty Parts Expediting is a program designed to reimburse Service Agents the costs involved in obtaining needed warranty parts. The intent of this program is to improve customer satisfaction and reduce comebacks by repairing the concern at the initial...
The WPC and Partial Shipment - 08/22/2017
The Warranty Parts Center will alert dealers who have accepted and paid warranty transactions that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any...
Filing and Supporting Documentation - 01/21/2015
... transportation rental agreements and receipts for taxi, bus, fuel, etc.Invoices for non-GM parts purchasesInvoices for outside GM parts purchases and CSO-3 parts expediting freight chargesOriginal invoice copies for outside repairs in conjunction with...
Warranty Performance Analysis - 04/13/2010
... technician during his diagnosis? Each duplicated complaint is a training opportunity.Are "try-me" parts removed from the car and returned to the parts department or back to the new car from which they may have been removed or are they charged to the...
Global Warranty Tips - 03/11/2010
... by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission, below the pricing...
End of Year Claims Clean-Up - 10/24/2018
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Exchange Program for Electronic Products - 10/14/2011
... add model years and update ESC contact information, other details within are worth revisiting.The part number must be obtained and identified when ordering an exchange unit. This can be accomplished by either using the Tech 2 or GDS scan tool or by removing...
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Fluids - 03/23/2024
Parts that are returned to the WPC must be drained of all fluids. Parts containing or soaked by fluids such as fuel, engine oil or transmission fluid must be thoroughly drained, wiped clean, and appropriately packaged and shipped. Parts received at the...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
The latest on warranty and policy parts: Following a warranty repair, all parts are to be turned into the parts department by technicians for tagging, retention, and/or return. The requirement for the parts department to acknowledge receipt of warranty...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership...
End of Year - 10/26/2021
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
End of Year - 10/28/2022
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Causal Part - 01/24/2023
The causal part in a warranty repair, the part that caused the main need for the repair, is very important to General Motors. When submitting a warranty transaction, it is a requirement to indicate the causal part. As a reminder: Only one part number...
End of Year - 10/25/2023
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
End of Year - 10/27/2020
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
TPM - 03/08/2012
... took place or accessory wheels were added. Because of this technology, TPM's are on warranty parts return request to enable engineers to investigate the cause for customer complaint. Ensure that TPM's replaced as a warranty transaction are held and tagged...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... only when the technician's documentation supports it.A good warranty administrator monitors WPC part and document return requests.A great warranty administrator checks the WPC part and document return requests daily to make certain parts or documents...
Defective Parts - 03/01/2016
From the Parts & Accessories P&P: Parts and accessories found to be defective before installation on the vehicle, or sale over-the-counter, are to be returned to GM Parts for credit. As a general rule, any item with a functional defect visible...
Parts and Accessories Warranty - 03/28/2022
The following are a few of the key points found in Article 1.1.1 Dealer Parts and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent...
Cores - 10/26/2021
All Warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours beyond receipt of the Transaction Summary showing claim credit. If a WPC return request is not received through the GWM system within 72 hours of receipt of a GWM...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the ...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
2014 Cadillac CTS Shifter Knob - 05/09/2014
... root cause of the issue. Ensure that the white connector is included with the shifter knob when parts are returned to the WPC. ...
Warranty Parts Expediting - 08/05/2014
Warranty Parts Expediting is a program designed to reimburse Service Agents the costs involved in obtaining needed warranty parts. The intent of this program is to improve customer satisfaction and reduce comebacks by repairing the concern at the initial...
The WPC and Partial Shipment - 08/22/2017
The Warranty Parts Center will alert dealers who have accepted and paid warranty transactions that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any...
Filing and Supporting Documentation - 01/21/2015
... transportation rental agreements and receipts for taxi, bus, fuel, etc.Invoices for non-GM parts purchasesInvoices for outside GM parts purchases and CSO-3 parts expediting freight chargesOriginal invoice copies for outside repairs in conjunction with...
Warranty Performance Analysis - 04/13/2010
... technician during his diagnosis? Each duplicated complaint is a training opportunity.Are "try-me" parts removed from the car and returned to the parts department or back to the new car from which they may have been removed or are they charged to the...
Global Warranty Tips - 03/11/2010
... by submitting the transaction as a regular warranty claim (including the 3 C's, labour operation, parts) and entering the participation amount in the Customer Participation Amount box located near the end of the transaction submission, below the pricing...
End of Year Claims Clean-Up - 10/24/2018
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Exchange Program for Electronic Products - 10/14/2011
... add model years and update ESC contact information, other details within are worth revisiting.The part number must be obtained and identified when ordering an exchange unit. This can be accomplished by either using the Tech 2 or GDS scan tool or by removing...
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Fluids - 03/23/2024
Parts that are returned to the WPC must be drained of all fluids. Parts containing or soaked by fluids such as fuel, engine oil or transmission fluid must be thoroughly drained, wiped clean, and appropriately packaged and shipped. Parts received at the...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
Hybrid Vehicle Labor Time - 02/04/2010
... with the appropriate labor operation selection for a hybrid repair. A review of warranty returned parts at the WPC has established that there is a misunderstanding of which operations are intended for which hybrid specific parts. ...
Parts Ceiling: Making Adjustments for Additional Parts - 03/10/2011
On occasion, a repair or campaign comes along that may require additional parts based on the condition of certain components, gaskets, or seals. If the transaction is submitted with the additional parts it will most likely reject. Dealing with these...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Drive Motor Battery - 01/10/2014
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
After a warranty repair, all parts replaced are to be turned into the parts department by technicians for identification, retention, and/or return. It’s important to note that parts must be turned in immediately after a repair. Dealers have reported...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
Drive Motor Battery Core Return - 04/29/2021
... the battery/battery section. Dealers will be charged the value of the replacement battery if the parts are not returned within 30 days....
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Parts Scrapping - 04/25/2023
Following a warranty repair, all parts are to be turned into the parts department by technicians for retention and/or return to the WPC. Warranty parts retained must be identified with the job card number. It is recommended to also identify the last 8...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... shipping instructions and include worksheet B and the core return process. Both Hybrid Battery Part Restriction Worksheets (A&B) must be completed prior to contacting TAC. TAC will verify that the proper diagnosis has been performed and, if necessary,...
Filing - 06/06/2014
... printoutsGM issued authorizations and approvalsWarranty transaction submission recordsWPC parts return shipping records and requestsCopies of invoices for parts expediting expendituresOriginal job cards or parts invoices for service replacement part...
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Takata Air Bag Returns - 07/25/2023
... box was permanently closed, and will not be available to receive email requests for Takata Air Bag Returns. XPO Logistics transitioned to RXO Logistics. The appropriate email address to use to request returns is: SCFIELDACTION.14305@RXO.COM. The...
Core Battery Return - 01/24/2023
The lithium-ion core battery must be returned in the original OE dunnage or the crate it was shipped in. The battery core is GM material and must be returned in 30 days. As a reminder: do not wait for the warranty claim to be processed before returning...
Core Processing and Returns - 06/29/2021
The new, one million square foot core-processing facility is located in Joliet, Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access ...
Material Returns - 09/26/2022
To avoid shipping charges for material returns to GM, contact XPO Logistics (not to be confused with XPO LTL, as they are not a contracted carrier for dealer returns). For all material return questions, call 855.654.7157 or email SCGMOPS@xpo.com (except...
Return to Office - 11/21/2022
... forward with a three day a week minimum while allowing for flexibility depending on the job and department. “Work Appropriately” is the name of the remote work policy that GM adopted in 2021 during the COVID pandemic. The idea of the policy...
Assembly Return Requirements - 08/30/2012
When returning a transmission assembly to the WPC for inspection, a legible copy of the job card documenting the flush code, the Automatic Transmission Replacement Authorization Request form and the Repair Estimate/Replacement Component Assembly Estimate...
Return and Repair Program - 06/19/2013
... The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are included in the Global Message. All modules must be securely packaged with the completed R&R form inside...
... with the appropriate labor operation selection for a hybrid repair. A review of warranty returned parts at the WPC has established that there is a misunderstanding of which operations are intended for which hybrid specific parts. ...
Parts Ceiling: Making Adjustments for Additional Parts - 03/10/2011
On occasion, a repair or campaign comes along that may require additional parts based on the condition of certain components, gaskets, or seals. If the transaction is submitted with the additional parts it will most likely reject. Dealing with these...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Drive Motor Battery - 01/10/2014
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
After a warranty repair, all parts replaced are to be turned into the parts department by technicians for identification, retention, and/or return. It’s important to note that parts must be turned in immediately after a repair. Dealers have reported...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
Drive Motor Battery Core Return - 04/29/2021
... the battery/battery section. Dealers will be charged the value of the replacement battery if the parts are not returned within 30 days....
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Parts Scrapping - 04/25/2023
Following a warranty repair, all parts are to be turned into the parts department by technicians for retention and/or return to the WPC. Warranty parts retained must be identified with the job card number. It is recommended to also identify the last 8...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... shipping instructions and include worksheet B and the core return process. Both Hybrid Battery Part Restriction Worksheets (A&B) must be completed prior to contacting TAC. TAC will verify that the proper diagnosis has been performed and, if necessary,...
Filing - 06/06/2014
... printoutsGM issued authorizations and approvalsWarranty transaction submission recordsWPC parts return shipping records and requestsCopies of invoices for parts expediting expendituresOriginal job cards or parts invoices for service replacement part...
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Takata Air Bag Returns - 07/25/2023
... box was permanently closed, and will not be available to receive email requests for Takata Air Bag Returns. XPO Logistics transitioned to RXO Logistics. The appropriate email address to use to request returns is: SCFIELDACTION.14305@RXO.COM. The...
Core Battery Return - 01/24/2023
The lithium-ion core battery must be returned in the original OE dunnage or the crate it was shipped in. The battery core is GM material and must be returned in 30 days. As a reminder: do not wait for the warranty claim to be processed before returning...
Core Processing and Returns - 06/29/2021
The new, one million square foot core-processing facility is located in Joliet, Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access ...
Material Returns - 09/26/2022
To avoid shipping charges for material returns to GM, contact XPO Logistics (not to be confused with XPO LTL, as they are not a contracted carrier for dealer returns). For all material return questions, call 855.654.7157 or email SCGMOPS@xpo.com (except...
Return to Office - 11/21/2022
... forward with a three day a week minimum while allowing for flexibility depending on the job and department. “Work Appropriately” is the name of the remote work policy that GM adopted in 2021 during the COVID pandemic. The idea of the policy...
Assembly Return Requirements - 08/30/2012
When returning a transmission assembly to the WPC for inspection, a legible copy of the job card documenting the flush code, the Automatic Transmission Replacement Authorization Request form and the Repair Estimate/Replacement Component Assembly Estimate...
Return and Repair Program - 06/19/2013
... The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are included in the Global Message. All modules must be securely packaged with the completed R&R form inside...
WPC Diesel Injector Returns - 06/07/2010
When returning diesel injectors to the WPC the following documents must be included with the removed injectors: requested snapshots, diagnostic data on the diagnostic worksheet, the job card and the technician's comments.
WPC Return Requirements for Glass - 06/30/2011
Extra care and attention must be taken when determining to replace and returning warranted glass to the WPC. Prior to replacing, inspect glass for impact damage, which is not a warrantable defect. Appearance conditions may be addressed with a non-scratching...
Love it or Return it - 08/09/2012
On July 10, 2012, Chevrolet instituted the "Love it or Return it" vehicle return program on every new 2012 or 2013 model year vehicle purchase. The guarantee allows the customer to return vehicles bought during the program, with less than 4,000 miles...
Return/Reimbursement of Customer Owned Media - 11/29/2016
Electronic Service Centers attempt to retrieve and return customer owned CDs, DVDs or NAV discs that have gotten stuck, jammed, or damaged in a returned unit. If the media is not returned in a reasonable amount of time, the dealer may reimburse the customer...
When the Customer Does Not Return - 04/28/2015
... vehicle. Service agents were instructed to generate a job card, and when the keys came in, the parts department billed those keys to that job card. Some of these customers never returned to the dealership to have the recall completed, which left the...
Causal Part Description - 01/21/2015
When submitting a warranty transaction that involves parts, it is a requirement to select the part that was determined to be the one that caused the failure. This is a requirement even if there is only one part charged out on the job card. The technician...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Swapping Parts - 08/27/2019
Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly...
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
WPC Website Decommissioned - 09/04/2013
The Warranty Parts Center no longer has a website as of August 1st, 2013. The website has been around for a long time, but was no longer necessary since WPC requests have been on the GWM system since its launch in 2009. The website had its merits however;...
WPC Website Decommissioned - 09/04/2013
The Warranty Parts Center no longer has a website as of August 1st, 2013. The website has been around for a long time, but was no longer necessary since WPC requests have been on the GWM system since its launch in 2009. The website had its merits however;...
Seat Cover Replacement Restrictions - 02/27/2014
... Replacement This new authorization requirement is the result of previous inspections of seat trim parts at the Warranty Parts Center where greater than 70% of the trim pieces inspected did not show defects in material and workmanship. Many of the parts...
Catalytic Converters - 12/09/2013
Catalytic converters that are replaced under warranty and are requested for return by the WPC must be returned in good condition in order to facilitate evaluation/analysis. Components that are returned to the WPC are installed and analyzed on a test stand...
Recalled Airbag Modules - 11/25/2014
GM is taking additional steps to expedite the replacement of suspect airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned...
No Hassle Policy - 07/02/2012
... issued to the dealership. Return policies for heavy core materials may be found in the 2012 GM Parts and Accessories Policies and Procedures Manual. ...
3 's - 05/29/2019
The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be identified in GWM by either a description...
Electronic Exchange Program - 07/29/2015
... for a warranty transaction. Technicians diagnose exchange component failures and provide the part number to the parts department by either scan tool or by getting the part number directly from the component. The parts department then contacts their...
Repair Process - 12/01/2021
All elements of a warranty repair must follow a chronological order for the repair process. It is logical that a part would not be billed out on a job card until the technician has clocked on the repair, diagnosis has been performed, and the technician...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core,...
Administrative Allowance - 10/23/2017
... card. Electronic Exchange - Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the Net/Administrative Allowance field of...
Lithium Ion Batteries - 11/18/2013
... battery packs and sections will be requested back for analysis. If the battery pack/section is not returned within the specified parameters, the dealer will be charged retail price for the component. Vehicles that have lithium ion battery requirements...
The History of a Warranty Claim Submission - 01/06/2010
... main line applications out to dealers for vehicle distribution, finance, warranty, services and parts management systems.2000 - 2009: GM ACCESS and GM DealerWorld were launched, replacing Dealer Communications System (DCS). While integrated systems were...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part...
100% Policy and Part Warranties - 02/25/2021
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty...
When returning diesel injectors to the WPC the following documents must be included with the removed injectors: requested snapshots, diagnostic data on the diagnostic worksheet, the job card and the technician's comments.
WPC Return Requirements for Glass - 06/30/2011
Extra care and attention must be taken when determining to replace and returning warranted glass to the WPC. Prior to replacing, inspect glass for impact damage, which is not a warrantable defect. Appearance conditions may be addressed with a non-scratching...
Love it or Return it - 08/09/2012
On July 10, 2012, Chevrolet instituted the "Love it or Return it" vehicle return program on every new 2012 or 2013 model year vehicle purchase. The guarantee allows the customer to return vehicles bought during the program, with less than 4,000 miles...
Return/Reimbursement of Customer Owned Media - 11/29/2016
Electronic Service Centers attempt to retrieve and return customer owned CDs, DVDs or NAV discs that have gotten stuck, jammed, or damaged in a returned unit. If the media is not returned in a reasonable amount of time, the dealer may reimburse the customer...
When the Customer Does Not Return - 04/28/2015
... vehicle. Service agents were instructed to generate a job card, and when the keys came in, the parts department billed those keys to that job card. Some of these customers never returned to the dealership to have the recall completed, which left the...
Causal Part Description - 01/21/2015
When submitting a warranty transaction that involves parts, it is a requirement to select the part that was determined to be the one that caused the failure. This is a requirement even if there is only one part charged out on the job card. The technician...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Swapping Parts - 08/27/2019
Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly...
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
WPC Website Decommissioned - 09/04/2013
The Warranty Parts Center no longer has a website as of August 1st, 2013. The website has been around for a long time, but was no longer necessary since WPC requests have been on the GWM system since its launch in 2009. The website had its merits however;...
WPC Website Decommissioned - 09/04/2013
The Warranty Parts Center no longer has a website as of August 1st, 2013. The website has been around for a long time, but was no longer necessary since WPC requests have been on the GWM system since its launch in 2009. The website had its merits however;...
Seat Cover Replacement Restrictions - 02/27/2014
... Replacement This new authorization requirement is the result of previous inspections of seat trim parts at the Warranty Parts Center where greater than 70% of the trim pieces inspected did not show defects in material and workmanship. Many of the parts...
Catalytic Converters - 12/09/2013
Catalytic converters that are replaced under warranty and are requested for return by the WPC must be returned in good condition in order to facilitate evaluation/analysis. Components that are returned to the WPC are installed and analyzed on a test stand...
Recalled Airbag Modules - 11/25/2014
GM is taking additional steps to expedite the replacement of suspect airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned...
No Hassle Policy - 07/02/2012
... issued to the dealership. Return policies for heavy core materials may be found in the 2012 GM Parts and Accessories Policies and Procedures Manual. ...
3 's - 05/29/2019
The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be identified in GWM by either a description...
Electronic Exchange Program - 07/29/2015
... for a warranty transaction. Technicians diagnose exchange component failures and provide the part number to the parts department by either scan tool or by getting the part number directly from the component. The parts department then contacts their...
Repair Process - 12/01/2021
All elements of a warranty repair must follow a chronological order for the repair process. It is logical that a part would not be billed out on a job card until the technician has clocked on the repair, diagnosis has been performed, and the technician...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core,...
Administrative Allowance - 10/23/2017
... card. Electronic Exchange - Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the Net/Administrative Allowance field of...
Lithium Ion Batteries - 11/18/2013
... battery packs and sections will be requested back for analysis. If the battery pack/section is not returned within the specified parameters, the dealer will be charged retail price for the component. Vehicles that have lithium ion battery requirements...
The History of a Warranty Claim Submission - 01/06/2010
... main line applications out to dealers for vehicle distribution, finance, warranty, services and parts management systems.2000 - 2009: GM ACCESS and GM DealerWorld were launched, replacing Dealer Communications System (DCS). While integrated systems were...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part...
100% Policy and Part Warranties - 02/25/2021
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
100% Policy and Part Warranties - 02/27/2020
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1:...
Dealer Self-Empowerment Extension - 01/28/2020
... Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Important Bulletin Updates - 03/27/2020
... battery replacements has been removed. The updated Proper Documentation and Retention of Warranty Parts section supports the elimination of the parts tagging requirement. Check out the most recent version of the Service Management Authorization Matrix...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Diagnosis Time When a Part was Ordered - 04/25/2023
When a technician diagnoses a vehicle that needs a part that the dealership does not stock, the parts department can attempt to buy the part from another local dealership or if not available, have the part express shipped to the dealership. The program...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
Parts Warranty - 10/27/2020
Most General Motors parts and accessories offer a 24-month, unlimited milage warranty when purchased by the customer or the customer participates in an out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor....
Parts Retention - 05/29/2020
... of oil filters and fluids. They may be disposed of immediately. Tires that are not required to be returned to the tire manufacturer are to be rendered unusable by cutting a hole in the tire sidewall of at least one inch in diameter with a hole- saw or...
Attaching a Document - 06/02/2015
... (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc. ...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
Option C - 12/01/2015
... labor rate eligibility is contingent on the Service Agent's continued compliance with GM standard parts reimbursement policy. The Service Agent must not request or receive a parts handling allowance above the GM standard 40% reimbursement rate. In the...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Missed Revenue - Parts Inventory - 02/04/2010
... navigation on the icy, slippery roads. Another customer brought their vehicle in to the service department for a warranty repair on the driver's side window regulator; the window was very noisy going up and down. Yet another customer, an independent...
Repair Completion Date - 11/05/2012
... repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card is closed...
Field Action Parts - 08/22/2022
... Manual: Article 7.2 Disposition of Defective Material: Service agents may scrap field action parts upon receipt of claim payment unless a return request is received. As a reminder: Warranty parts retained must be identified with the job card number....
November 2014 Recall Update - 10/31/2014
... Diagnostic Module (SDM). Safety Recall 13139A: CNG Fuel Tank Shut-Off Solenoid Connector: The parts and service procedure in the recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles...
Claiming Parts Expediting - 08/27/2019
... more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have come to expect. The goal is to help dealers achieve total customer...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Cores - 04/28/2015
... be retained for one day after transaction payment. Check for WPC requests through GWM. If no WSC return request is received within 24 hours of the receipt of the Transaction Summary Report showing the credit, the core must be shipped to the CCA Core...
Bulk Parts - 06/30/2015
Parts that are purchased in bulk are submitted in GWM using the applicable bulk part number, and the number of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line ...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
100% Policy and Part Warranties - 02/27/2020
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1:...
Dealer Self-Empowerment Extension - 01/28/2020
... Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Important Bulletin Updates - 03/27/2020
... battery replacements has been removed. The updated Proper Documentation and Retention of Warranty Parts section supports the elimination of the parts tagging requirement. Check out the most recent version of the Service Management Authorization Matrix...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Diagnosis Time When a Part was Ordered - 04/25/2023
When a technician diagnoses a vehicle that needs a part that the dealership does not stock, the parts department can attempt to buy the part from another local dealership or if not available, have the part express shipped to the dealership. The program...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
Parts Warranty - 10/27/2020
Most General Motors parts and accessories offer a 24-month, unlimited milage warranty when purchased by the customer or the customer participates in an out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor....
Parts Retention - 05/29/2020
... of oil filters and fluids. They may be disposed of immediately. Tires that are not required to be returned to the tire manufacturer are to be rendered unusable by cutting a hole in the tire sidewall of at least one inch in diameter with a hole- saw or...
Attaching a Document - 06/02/2015
... (click to view training records), Attachments (click to add or view), Test Results (click to view parts return testing results), etc. ...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
Option C - 12/01/2015
... labor rate eligibility is contingent on the Service Agent's continued compliance with GM standard parts reimbursement policy. The Service Agent must not request or receive a parts handling allowance above the GM standard 40% reimbursement rate. In the...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Missed Revenue - Parts Inventory - 02/04/2010
... navigation on the icy, slippery roads. Another customer brought their vehicle in to the service department for a warranty repair on the driver's side window regulator; the window was very noisy going up and down. Yet another customer, an independent...
Repair Completion Date - 11/05/2012
... repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card is closed...
Field Action Parts - 08/22/2022
... Manual: Article 7.2 Disposition of Defective Material: Service agents may scrap field action parts upon receipt of claim payment unless a return request is received. As a reminder: Warranty parts retained must be identified with the job card number....
November 2014 Recall Update - 10/31/2014
... Diagnostic Module (SDM). Safety Recall 13139A: CNG Fuel Tank Shut-Off Solenoid Connector: The parts and service procedure in the recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles...
Claiming Parts Expediting - 08/27/2019
... more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have come to expect. The goal is to help dealers achieve total customer...
Hazmat Emergency Response - 02/23/2015
Dealerships are charged an annual fee on their open account for the return of hazardous warranty parts to the WPC. The fee for 2015 remains the same as the fee charged in 2014, $5.15. The 24-hour emergency response phone service provides compliance with...
Cores - 04/28/2015
... be retained for one day after transaction payment. Check for WPC requests through GWM. If no WSC return request is received within 24 hours of the receipt of the Transaction Summary Report showing the credit, the core must be shipped to the CCA Core...
Bulk Parts - 06/30/2015
Parts that are purchased in bulk are submitted in GWM using the applicable bulk part number, and the number of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line ...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Selecting the Correct Labor Operation - 04/08/2016
... summarize what is found in the manual. A labor operation should be chosen based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin.If the...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... service agents must contact the PQC for the following component replacements:Current parts restriction on the Allison transmission.Current parts restriction on the Duramax diesel engine for 2010 Chevrolet Express and GMC Savana with RPO LGH.All 2011...
GM Freight Expense - 06/06/2012
... in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The...
Lithium-Ion Drive Motor Batteries - 01/24/2023
All warranty lithium-ion drive motor battery cores and battery core sections must be returned to the GM CCA Oklahoma City BSC within 30 days of dealer’s receipt of the battery/battery section. To avoid shipping charges for all battery core return...
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
High Voltage Li-ion Propulsion Battery - 09/25/2023
... that owns the replacement battery. The battery removed from the customer’s vehicle must be returned within 30 days of the dealer receiving the replacement battery; if not returned within 30 days, the dealer receives a core charge debit. Arrangements...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent for the lifetime warranty to...
Reject of the Month - 08/09/2012
... the tech diagnosed the concern, the manager authorized the policy decision with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
It Takes a Village - 12/19/2014
... and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process. When the entire service department understands what GM's policy requirements...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Non-GM Parts Require DMA Approval - 10/23/2015
... on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the advanced search tab and enter...
Up Assemblies (UPDATED) - 07/23/2018
... on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly. The dealer was billed the full cost of the part shipped by CCA and SPAC,...
January 2016 Recall Update - 01/11/2016
... Natural Gas vehicles are involved in the recently revised recall bulletin. The service procedure, part information and warranty transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage...
Limited Lifetime Parts Warranty - 03/11/2013
Repairs for failures of a GM Certified Service Limited Lifetime Parts Warranty for a dealer purchased and installed component are handled in the following manner:LLPW parts that fail for a warrantable reason with the standard 12 month/unlimited miles...
Year End Is In Sight - 10/08/2012
... Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail for...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
2013 Policy & Procedure Update - 06/19/2013
... the limited warranty information for GM Service Replacement Powertrain & Chevrolet Performance Parts for engines, engine components, transmissions, transmission components and transfer cases. Article 1.1.4: GM Customer Care and Aftersales replaced...
Chrome Handle Conundrum - 10/13/2010
... there remains some concern over the proper way to complete and submit these repair claims. The part of the process that produces the most conflict is the parts used for the repair. The only part(s) used for this repair should be the Handle Kit Part #...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
Assembly Details in EPC - 08/30/2021
Use EPC to find out which parts are included with an assembly part number, and which are not. Enter the VIN in EPC and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Hazmat Shipping Violations - 06/29/2021
... the shipping function are familiar with the following aspects of the process. All hazmat parts must be returned using Central Transport. Fill the Bill of Lading out correctly with the UN# identifying the hazmat being shipped selected on the BOL. Utilize...
... summarize what is found in the manual. A labor operation should be chosen based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin.If the...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... service agents must contact the PQC for the following component replacements:Current parts restriction on the Allison transmission.Current parts restriction on the Duramax diesel engine for 2010 Chevrolet Express and GMC Savana with RPO LGH.All 2011...
GM Freight Expense - 06/06/2012
... in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The...
Lithium-Ion Drive Motor Batteries - 01/24/2023
All warranty lithium-ion drive motor battery cores and battery core sections must be returned to the GM CCA Oklahoma City BSC within 30 days of dealer’s receipt of the battery/battery section. To avoid shipping charges for all battery core return...
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
High Voltage Li-ion Propulsion Battery - 09/25/2023
... that owns the replacement battery. The battery removed from the customer’s vehicle must be returned within 30 days of the dealer receiving the replacement battery; if not returned within 30 days, the dealer receives a core charge debit. Arrangements...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent for the lifetime warranty to...
Reject of the Month - 08/09/2012
... the tech diagnosed the concern, the manager authorized the policy decision with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
It Takes a Village - 12/19/2014
... and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process. When the entire service department understands what GM's policy requirements...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Non-GM Parts Require DMA Approval - 10/23/2015
... on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the advanced search tab and enter...
Up Assemblies (UPDATED) - 07/23/2018
... on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly. The dealer was billed the full cost of the part shipped by CCA and SPAC,...
January 2016 Recall Update - 01/11/2016
... Natural Gas vehicles are involved in the recently revised recall bulletin. The service procedure, part information and warranty transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage...
Limited Lifetime Parts Warranty - 03/11/2013
Repairs for failures of a GM Certified Service Limited Lifetime Parts Warranty for a dealer purchased and installed component are handled in the following manner:LLPW parts that fail for a warrantable reason with the standard 12 month/unlimited miles...
Year End Is In Sight - 10/08/2012
... Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail for...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
2013 Policy & Procedure Update - 06/19/2013
... the limited warranty information for GM Service Replacement Powertrain & Chevrolet Performance Parts for engines, engine components, transmissions, transmission components and transfer cases. Article 1.1.4: GM Customer Care and Aftersales replaced...
Chrome Handle Conundrum - 10/13/2010
... there remains some concern over the proper way to complete and submit these repair claims. The part of the process that produces the most conflict is the parts used for the repair. The only part(s) used for this repair should be the Handle Kit Part #...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
Assembly Details in EPC - 08/30/2021
Use EPC to find out which parts are included with an assembly part number, and which are not. Enter the VIN in EPC and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Hazmat Shipping Violations - 06/29/2021
... the shipping function are familiar with the following aspects of the process. All hazmat parts must be returned using Central Transport. Fill the Bill of Lading out correctly with the UN# identifying the hazmat being shipped selected on the BOL. Utilize...
Labor Operation Selection - 12/01/2021
... it needs to be clarified by the technician how, or if, the two repairs are related. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation...
Supporting Documentation - 01/29/2024
... transportation rental agreements and receipts for taxi, bus, fuel, etc. Invoices for all GM parts purchases and for CSO-3 parts expediting freight charges Original parts slips or job cards for service replacement parts warranty transactions ACDelco battery...
Part Ceiling Exceeded - 03/11/2010
You may have noticed when viewing your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The...
Incompatible Part Rejects - 05/12/2010
When submitting warranty transactions, all parts used in the repair process must be entered. Because all part numbers are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
Policy and Customer Participation - 10/08/2012
... agent is being scrutinized as to why the policy decision was made and how much the customer participated towards the repair. The bullets below were taken from bulletin 11-00-89-005A.A greater level of GM participation can be considered when the vehicle...
October 2014 Recall Update - 10/03/2014
... the inflator can be replaced. Safety Recall 14079G: Front Axle Right Half Shaft Fracture: The Part Information section of the recall has been revised to remove one of the two part numbers for the half shaft for manual transmissions. Stock for part...
Part Retention Update - 05/29/2019
Share with the Parts Department! Effective with job cards dated on/after June 1, 2019, parts replaced as the result of a field action must only be retained for a 3-day period. This retention period aligns with the retention period for core parts. The...
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
Filing and Supporting Documentation - 01/22/2018
... transportation rental agreements and receipts for taxi, bus, fuel, etc Invoices for non-GM parts purchases Invoices for all GM parts purchases and for CSO-3 parts expediting freight charges Original invoice copies for outside repairs in...
The New Policies and Procedures Manual - 10/31/2014
... Storage, and PDI Policy ManualCustomer Assistance, Training, Tools, and TAC Policy ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted...
Routing the Transaction for Review and Payment - 04/27/2011
... comments field should include all supporting comments necessary for the service event; including part numbers for expedited parts, time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet...
Choosing the Correct Labor Operation - 01/24/2023
... applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed part should be submitted. If one part fails and causes damage to other parts, the other parts are considered...
Reject of the Month - May 2020 - 04/29/2020
... non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts replaced are common errors encountered by the service and warranty team. To remedy this issue, encourage service advisors, managers, and/or warranty...
LPO Transit Wheels - 10/27/2020
... dealer receives the LPO wheels and tire set from the ADI, the transit wheel and tire set must be returned to the ADI. Transit wheels should never be put into on-road use. Once the transit wheels are returned to the ADI, they will be sent back to the...
Limited Lifetime Parts Warranty - 11/25/2020
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed...
Part Quantities - 09/22/2020
The maximum part quantity that may be entered in the part quantity field of the warranty transaction is 99. To account for quantities that exceed 99, e.g. R1234YF, submit the quantity that exceeds 99 in the miscellaneous net item field. It may be necessary...
Warranty Parts Center Bulletin Update - 09/22/2020
The Warranty Parts Center bulletin, 99-00-89-019, has been updated. The most current version of the bulletin provides an updated phone number for the WPC when it is necessary to contact customer assistance for assistance with returning one of a kind parts...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Parts Policies - 05/29/2020
Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors. While swapping of parts is helpful from a diagnostic perspective, swapped parts must...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Goodwill Tools (Part II) - 02/25/2021
(Click here for Part 1 of this article) There are other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary...
Parts Sales - 04/29/2021
Dealership parts departments were popular places for driveway mechanics and local repair facilities in need of OE parts before online parts ordering became a possibility. In 2020, online sales of parts and accessories reached $20 billion, while dealerships...
Goodwill Tools (Part I) - 01/27/2021
... GM Card For fleet/commercial vehicles For trade assist, product allegations, BBB, legal, or 3rd party intervention For any fuel economy complaints For APR/lease dealer cash adjustments For modifying vehicle content or adding non-GM approved parts/accessories There...
... it needs to be clarified by the technician how, or if, the two repairs are related. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation...
Supporting Documentation - 01/29/2024
... transportation rental agreements and receipts for taxi, bus, fuel, etc. Invoices for all GM parts purchases and for CSO-3 parts expediting freight charges Original parts slips or job cards for service replacement parts warranty transactions ACDelco battery...
Part Ceiling Exceeded - 03/11/2010
You may have noticed when viewing your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The...
Incompatible Part Rejects - 05/12/2010
When submitting warranty transactions, all parts used in the repair process must be entered. Because all part numbers are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can...
The LTG - 10/01/2013
Have you ever wondered how the labour time allowance for a particular labour operation is determined? The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated...
Policy and Customer Participation - 10/08/2012
... agent is being scrutinized as to why the policy decision was made and how much the customer participated towards the repair. The bullets below were taken from bulletin 11-00-89-005A.A greater level of GM participation can be considered when the vehicle...
October 2014 Recall Update - 10/03/2014
... the inflator can be replaced. Safety Recall 14079G: Front Axle Right Half Shaft Fracture: The Part Information section of the recall has been revised to remove one of the two part numbers for the half shaft for manual transmissions. Stock for part...
Part Retention Update - 05/29/2019
Share with the Parts Department! Effective with job cards dated on/after June 1, 2019, parts replaced as the result of a field action must only be retained for a 3-day period. This retention period aligns with the retention period for core parts. The...
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
Filing and Supporting Documentation - 01/22/2018
... transportation rental agreements and receipts for taxi, bus, fuel, etc Invoices for non-GM parts purchases Invoices for all GM parts purchases and for CSO-3 parts expediting freight charges Original invoice copies for outside repairs in...
The New Policies and Procedures Manual - 10/31/2014
... Storage, and PDI Policy ManualCustomer Assistance, Training, Tools, and TAC Policy ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted...
Routing the Transaction for Review and Payment - 04/27/2011
... comments field should include all supporting comments necessary for the service event; including part numbers for expedited parts, time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet...
Choosing the Correct Labor Operation - 01/24/2023
... applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed part should be submitted. If one part fails and causes damage to other parts, the other parts are considered...
Reject of the Month - May 2020 - 04/29/2020
... non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts replaced are common errors encountered by the service and warranty team. To remedy this issue, encourage service advisors, managers, and/or warranty...
LPO Transit Wheels - 10/27/2020
... dealer receives the LPO wheels and tire set from the ADI, the transit wheel and tire set must be returned to the ADI. Transit wheels should never be put into on-road use. Once the transit wheels are returned to the ADI, they will be sent back to the...
Limited Lifetime Parts Warranty - 11/25/2020
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed...
Part Quantities - 09/22/2020
The maximum part quantity that may be entered in the part quantity field of the warranty transaction is 99. To account for quantities that exceed 99, e.g. R1234YF, submit the quantity that exceeds 99 in the miscellaneous net item field. It may be necessary...
Warranty Parts Center Bulletin Update - 09/22/2020
The Warranty Parts Center bulletin, 99-00-89-019, has been updated. The most current version of the bulletin provides an updated phone number for the WPC when it is necessary to contact customer assistance for assistance with returning one of a kind parts...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Parts Policies - 05/29/2020
Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors. While swapping of parts is helpful from a diagnostic perspective, swapped parts must...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Goodwill Tools (Part II) - 02/25/2021
(Click here for Part 1 of this article) There are other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary...
Parts Sales - 04/29/2021
Dealership parts departments were popular places for driveway mechanics and local repair facilities in need of OE parts before online parts ordering became a possibility. In 2020, online sales of parts and accessories reached $20 billion, while dealerships...
Goodwill Tools (Part I) - 01/27/2021
... GM Card For fleet/commercial vehicles For trade assist, product allegations, BBB, legal, or 3rd party intervention For any fuel economy complaints For APR/lease dealer cash adjustments For modifying vehicle content or adding non-GM approved parts/accessories There...
Electronic Parts Catalog - 08/30/2021
... not list the bulletin number. In some cases you may be able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific...
Employee Parts Discount Program - 09/26/2022
Eligible active and retired employees, and former salary employees, widows/widowers of former salary employees may participate in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships...
Chassis Parts Lifetime Warranty - 05/25/2022
Chassis parts are a group of several parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original...
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
Powertrain Components and Part Warranty - 03/23/2023
... months, whichever is greater. If a transfer case is replaced as a policy repair with the customer participating financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Part Warranty Start Date - 06/26/2023
Part warranty transactions occur when a customer purchases a part over-the-counter or has that part installed at the dealership. The standard part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined ...
Single Use Parts - 06/27/2023
There are multiple repairs where certain parts require replacement, even if the technician thinks the part can be reused. These parts are referred to as single use parts. Examples include bolts, seals, gaskets, pipes, etc. Below is a list of single...
Third Party Labor Time Guide - 01/29/2024
... manual: Where permitted by state statute, a dealer may seek reimbursement using time from a third-party time guide. In such instances, the dealer must submit with their warranty claim a copy of the applicable published time from the third-party time...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
Employee Parts Discount Program - 12/26/2023
The GM Employee Parts Discount Program has been renewed for 2024. The program is in effect from January 1, 2024 through December 31, 2024. Participating dealers agree to honor the applicable parts discount amounts at time of customer pay parts purchase....
Part Failure During Same Visit - 11/29/2023
Occasionally a technician will replace a part in a warranty repair that turns out to be defective after installation during the same repair visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affect...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
3rd Party Rentals - 09/25/2023
... Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor GM’s rental rates set forth in the program guidelines. For many dealers, due to their...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Parts and Accessories - 03/23/2024
... has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four vehicle brands. The result is increased...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Warranty Parts Turn In - 02/23/2011
Were you aware that all warranty parts must be turned in and receipt acknowledged by the parts department? (Policy & Procedures Article 1.6.2.9) This may be indicated on the job card through the use of a stamp and/or parts counter person signatur...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
It has been a slow start for the Volt and the Leaf, but their impact and success has already been felt by the automotive industry. Consumer choice will extend beyond just two brands as an increasing number of manufacturers will soon bring more competition ...
Part Restrictions Fast Facts - 12/24/2010
Part restrictions can be time consuming and cumbersome if not handled properly. Below are a few facts on the Parts Restrictions that may reduce the time devoted to the restriction process:PI's related to the restriction should be completed in full (if ...
Safety Recall 10018B - 03/11/2010
... addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position. Involved are all 2009-2010 model year Pontiac Vibe vehicles built within specific VIN...
... not list the bulletin number. In some cases you may be able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific...
Employee Parts Discount Program - 09/26/2022
Eligible active and retired employees, and former salary employees, widows/widowers of former salary employees may participate in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships...
Chassis Parts Lifetime Warranty - 05/25/2022
Chassis parts are a group of several parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original...
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
Powertrain Components and Part Warranty - 03/23/2023
... months, whichever is greater. If a transfer case is replaced as a policy repair with the customer participating financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Part Warranty Start Date - 06/26/2023
Part warranty transactions occur when a customer purchases a part over-the-counter or has that part installed at the dealership. The standard part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined ...
Single Use Parts - 06/27/2023
There are multiple repairs where certain parts require replacement, even if the technician thinks the part can be reused. These parts are referred to as single use parts. Examples include bolts, seals, gaskets, pipes, etc. Below is a list of single...
Third Party Labor Time Guide - 01/29/2024
... manual: Where permitted by state statute, a dealer may seek reimbursement using time from a third-party time guide. In such instances, the dealer must submit with their warranty claim a copy of the applicable published time from the third-party time...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
Employee Parts Discount Program - 12/26/2023
The GM Employee Parts Discount Program has been renewed for 2024. The program is in effect from January 1, 2024 through December 31, 2024. Participating dealers agree to honor the applicable parts discount amounts at time of customer pay parts purchase....
Part Failure During Same Visit - 11/29/2023
Occasionally a technician will replace a part in a warranty repair that turns out to be defective after installation during the same repair visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affect...
Parts Workbench Plus - 11/29/2023
The Dealer Fixed Operations Advisory Board (DFOAB) elected to move the decommission date for EPIC to December 1, 2023 to widen the window for dealer transition. All functionality associated with EPIC has been transferred to Parts Workbench Plus.
3rd Party Rentals - 09/25/2023
... Program, or opted out of the CTP, may choose to get a rental vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor GM’s rental rates set forth in the program guidelines. For many dealers, due to their...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Parts and Accessories - 03/23/2024
... has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four vehicle brands. The result is increased...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Warranty Parts Turn In - 02/23/2011
Were you aware that all warranty parts must be turned in and receipt acknowledged by the parts department? (Policy & Procedures Article 1.6.2.9) This may be indicated on the job card through the use of a stamp and/or parts counter person signatur...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
It has been a slow start for the Volt and the Leaf, but their impact and success has already been felt by the automotive industry. Consumer choice will extend beyond just two brands as an increasing number of manufacturers will soon bring more competition ...
Part Restrictions Fast Facts - 12/24/2010
Part restrictions can be time consuming and cumbersome if not handled properly. Below are a few facts on the Parts Restrictions that may reduce the time devoted to the restriction process:PI's related to the restriction should be completed in full (if ...
Safety Recall 10018B - 03/11/2010
... addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position. Involved are all 2009-2010 model year Pontiac Vibe vehicles built within specific VIN...
Warranty Performance Analysis - 03/11/2010
... it that this item is accomplished?" You'll find that almost everyone in every profit-producing department has a responsibility for some portion of warranty administration.Sales: Who completes the documentation and then explains the warranty and repair/service...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... the Northeast Region will be able to redeem a portion of their reward earnings on service work, or parts and accessories. This offer is for a limited time only, November 1st, 2011, through April 30th, and is a pilot program offered in the Northeast...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
Essential Tool Consumable Parts - 11/17/2011
... array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples of consumable parts include...
Parts Incompatibility Reject - 10/14/2011
... sent on their way. The claim was submitted and immediately rejected. The claim rejected due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was...
How to Handle Customer Participation - 07/02/2012
... and GM are splitting the expenseWe are all familiar with the process for entering a customer participation expense in the transaction when the customer is being asked to participate in the expense of a repair. The amount the customer is paying towards...
Part Quantity Input Update - 08/30/2012
... update applies to the quantity of refrigerant that was used in the repair, which is entered in the part quantity field of the warranty transaction.From the July example, with the update highlighted below: The following is an example of the quantity to...
Parts Identifier - 03/08/2012
... Customer Care and Aftersales has added a "remanufactured" or "refurbished" indicator within the part data. The indicator will allow dealers to more easily identify if parts are reman or refurbs. ...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... repairs have been made, the technician must clock off and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most...
Part Failures During The Same Repair Visit - 10/03/2014
Occasionally, a part that is installed to replace a defective part ends up being defective too. When this situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program. The offer is communicated to consumers online when they search for related automotive services on major search...
$500 Customer Participation - 02/27/2014
How would you submit a policy decision transaction for a total repair cost of $2,000 with $500 customer participation? This question continues to cause confusion for service agents, specifically warranty administrators. There are some that believe that...
Warranty Parts Center Shipping Labels - 05/09/2014
Shipping parts to the Warranty Parts Center is a requirement for every service agent when requested. Paperwork must be included both inside the box being shipped and attached to the outside of the box. UPS is the shipping company used to ship parts, (Central...
Parts Scrapping Report - 05/09/2014
Global Warranty Management is able to generate a report that can be used by the Parts Department for the scrapping of warranty parts once the 15-day retention period expires. To build a part scrapping report access the "Analyze Warranty" tab and...
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Freight and Postage vs. Parts Expedite - 03/11/2013
The following is a quick tip for when to enter an expense in freight and postage or when to enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Warranty Policy Deviations - 10/01/2013
... amount of the job card is subject to debit.Lack of adherence to the proper retention of warranty parts. Technicians are responsible for turning in all warranty parts to the parts department. The receipt of those parts must be acknowledged by the parts...
Diesel Particulate Filter Labour Operation - 09/04/2013
... 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up to 0.3 hours diagnostic time. The new operation will be...
... it that this item is accomplished?" You'll find that almost everyone in every profit-producing department has a responsibility for some portion of warranty administration.Sales: Who completes the documentation and then explains the warranty and repair/service...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
... the Northeast Region will be able to redeem a portion of their reward earnings on service work, or parts and accessories. This offer is for a limited time only, November 1st, 2011, through April 30th, and is a pilot program offered in the Northeast...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
Essential Tool Consumable Parts - 11/17/2011
... array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples of consumable parts include...
Parts Incompatibility Reject - 10/14/2011
... sent on their way. The claim was submitted and immediately rejected. The claim rejected due to a parts incompatibility issue, yet there were no incompatible parts and the correct labour operation for replacing the assist steps was used. The claim was...
How to Handle Customer Participation - 07/02/2012
... and GM are splitting the expenseWe are all familiar with the process for entering a customer participation expense in the transaction when the customer is being asked to participate in the expense of a repair. The amount the customer is paying towards...
Part Quantity Input Update - 08/30/2012
... update applies to the quantity of refrigerant that was used in the repair, which is entered in the part quantity field of the warranty transaction.From the July example, with the update highlighted below: The following is an example of the quantity to...
Parts Identifier - 03/08/2012
... Customer Care and Aftersales has added a "remanufactured" or "refurbished" indicator within the part data. The indicator will allow dealers to more easily identify if parts are reman or refurbs. ...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... repairs have been made, the technician must clock off and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most...
Part Failures During The Same Repair Visit - 10/03/2014
Occasionally, a part that is installed to replace a defective part ends up being defective too. When this situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
... paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program. The offer is communicated to consumers online when they search for related automotive services on major search...
$500 Customer Participation - 02/27/2014
How would you submit a policy decision transaction for a total repair cost of $2,000 with $500 customer participation? This question continues to cause confusion for service agents, specifically warranty administrators. There are some that believe that...
Warranty Parts Center Shipping Labels - 05/09/2014
Shipping parts to the Warranty Parts Center is a requirement for every service agent when requested. Paperwork must be included both inside the box being shipped and attached to the outside of the box. UPS is the shipping company used to ship parts, (Central...
Parts Scrapping Report - 05/09/2014
Global Warranty Management is able to generate a report that can be used by the Parts Department for the scrapping of warranty parts once the 15-day retention period expires. To build a part scrapping report access the "Analyze Warranty" tab and...
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Freight and Postage vs. Parts Expedite - 03/11/2013
The following is a quick tip for when to enter an expense in freight and postage or when to enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Warranty Policy Deviations - 10/01/2013
... amount of the job card is subject to debit.Lack of adherence to the proper retention of warranty parts. Technicians are responsible for turning in all warranty parts to the parts department. The receipt of those parts must be acknowledged by the parts...
Diesel Particulate Filter Labour Operation - 09/04/2013
... 2014 Chevrolet Cruze diesel. The labour operation is 4025920 for the replacement of the Exhaust Particulate Sensor in the 2.0L (LUZ) diesel Cruze. Base time for the procedure is 0.5 hours with up to 0.3 hours diagnostic time. The new operation will be...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Chromed Aluminum Wheels - 04/12/2013
... is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership. Pitted or spotted chrome wheels resulting from road chemicals,...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Replacement Parts Warranty - 03/26/2018
Effective April 1, 2018 - All dealer installed GM service replacement parts are covered for 24 months/unlimited miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entered with the job card number. PET utilizes all of the entered data to calculate and return a participation amount as a dollar range; the full value of the repair or a zero dollar amount. Deviation from the participation amount requires use of the...
Consumable Parts - 11/21/2017
... Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include terminal repair kits, a/c line tubing repair...
Battery Part Numbers - 04/23/2018
Bulletin 15-06-03-002 has been updated to include information on providing feedback and also details within the battery part number, CCA, and battery type table. Feedback should be submitted to the parts catalog using the Contact Us link within the EPC...
Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape. ...
Unavailable Original Equipment Part - 01/21/2019
... required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM. The service agent must...
Used Parts - 01/21/2019
Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Battery and Parts Warranty - 05/29/2019
The only time a dealer should submit a parts warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty...
Service Policies & Procedures Recent Updates - 01/11/2016
... to the job card in lieu of the Cost Comparison Form. A cost comparison (price quote) from the parts department can be used instead of the Cost Comparison Estimate Form, if the following information is generated as part of the form:The customer's name...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes...
Empowerment Part II - 03/21/2017
... the years. The following provides the definitions of each of these keywords: This is the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to...
Empowerment Part I - 02/17/2017
... warranty, but the repair is not the result of a defect in materials or workmanship. A 50% customer participation is recommended in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
Warranty Parts Tags - 10/26/2016
All replaced warranty and policy parts are to be turned in and the receipt on the job card acknowledged by the parts department. Defects should be clearly marked, if identifiable. Previously, parts turned in for retention required the tags to include...
Consumer Part Warranty - 09/27/2016
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Part Names - 08/23/2016
When the technician calls a part by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name"...
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Chromed Aluminum Wheels - 04/12/2013
... is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership. Pitted or spotted chrome wheels resulting from road chemicals,...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Replacement Parts Warranty - 03/26/2018
Effective April 1, 2018 - All dealer installed GM service replacement parts are covered for 24 months/unlimited miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... entered with the job card number. PET utilizes all of the entered data to calculate and return a participation amount as a dollar range; the full value of the repair or a zero dollar amount. Deviation from the participation amount requires use of the...
Consumable Parts - 11/21/2017
... Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include terminal repair kits, a/c line tubing repair...
Battery Part Numbers - 04/23/2018
Bulletin 15-06-03-002 has been updated to include information on providing feedback and also details within the battery part number, CCA, and battery type table. Feedback should be submitted to the parts catalog using the Contact Us link within the EPC...
Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape. ...
Unavailable Original Equipment Part - 01/21/2019
... required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM. The service agent must...
Used Parts - 01/21/2019
Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional...
Battery and Parts Warranty - 05/29/2019
The only time a dealer should submit a parts warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty...
Service Policies & Procedures Recent Updates - 01/11/2016
... to the job card in lieu of the Cost Comparison Form. A cost comparison (price quote) from the parts department can be used instead of the Cost Comparison Estimate Form, if the following information is generated as part of the form:The customer's name...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes...
Empowerment Part II - 03/21/2017
... the years. The following provides the definitions of each of these keywords: This is the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to...
Empowerment Part I - 02/17/2017
... warranty, but the repair is not the result of a defect in materials or workmanship. A 50% customer participation is recommended in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
Warranty Parts Tags - 10/26/2016
All replaced warranty and policy parts are to be turned in and the receipt on the job card acknowledged by the parts department. Defects should be clearly marked, if identifiable. Previously, parts turned in for retention required the tags to include...
Consumer Part Warranty - 09/27/2016
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Part Names - 08/23/2016
When the technician calls a part by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name"...
Labor Operations and the Causal Part - 08/23/2016
... approval. Only then can the technician clock on the job card to begin their diagnosis. The fourth part of the approval process, the explanation, will not be determined until after the technician has made a diagnosis. Once a diagnosis is made, the...
Cores - 04/22/2019
... the complete crate and all fluids should be removed to avoid a reduction in exchange price. As part of the Heavy Core “No Hassle” Inspection Policy to receive core credit, the dealer must return the core in the original carton of the replacement...
2011 Vehicle Tire Warranty - 09/19/2011
... Help Cards and you can download this table for free. Give a copy to your service advisors and parts department so they will know how much to bill the customer for the tire.When the transaction is submitted, enter the customer's portion in the Customer/Service...
Reject of the Month - 04/27/2011
Service departments see a variety of repairs each and every day. These repairs range from the average customer pay maintenance to complex warranty transactions. Part warranty transactions are just another type of transaction that dealerships handle daily....
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Did You Know? - 07/30/2019
... to Bulletin 18-NA-146, for assistance with Proper Labor Operation Selection and Causal Part Identification for Warranty Transactions. The bulletin provides detail on how to address many different claim scenarios including situations where there is one...
Hybrid Batteries - 10/24/2017
... Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator Battery Section Replacement using the labor time published in the LTG with a $170 part allowance The high voltage battery...
Attaching A Document - 05/22/2017
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
New Vehicle Tire Warranty Program - 11/29/2023
... tire manufacturer. Tires that are not requested to be returned are to be retained per normal GM parts retention requirements. Once the Tire PRA is successfully submitted, the return document and shipping label printed (note: each tire being replaced...
Core Exchange Increase - 06/27/2023
... to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 20837392, and 22783391....
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... separate leaks were found. One concern of a noise in the front end, but different front-end parts caused different noises. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the...
PET Exceptions - 10/28/2022
... After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and mileage of the...
GM Authorization and Attachments - 05/26/2021
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
Labor Operation Exceptions - 04/29/2021
... available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone in the dealership to look up a labor...
8-Point Bulletin Review - 08/30/2021
... OLH for example, or prior to transaction submission or at the time of first rejection, Excess Part Amount for example. Confirm that the authorization timing is in line with the other time stamps on the job card (e.g. job card write up, technician time...
CSMT RPT - 05/25/2022
The Replacement Parts Traceability (RPT) process is a method to aid in tracking certain part replacements on a vehicle. The dealer uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on...
LTG Keyword Search Tip - 04/26/2022
... the LTG may generate the best results. For example, a keyword search of “water leak” returns no search results, whereas the entry of “leak” returns the operations for A/C System Analysis and Fluid Leak Analysis, as well as the...
SAVI Dongle Warranty Process - 03/23/2024
... within the warranty time range, GMDE will ship a new dongle to the dealer with a shipping label to return the defective dongle back to GM. The returned dongle will be inspected to ensure that it qualifies for a warranty replacement. GCUS-9-15828&nbs...
April 2015 Recall Update - 03/26/2015
... May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
... approval. Only then can the technician clock on the job card to begin their diagnosis. The fourth part of the approval process, the explanation, will not be determined until after the technician has made a diagnosis. Once a diagnosis is made, the...
Cores - 04/22/2019
... the complete crate and all fluids should be removed to avoid a reduction in exchange price. As part of the Heavy Core “No Hassle” Inspection Policy to receive core credit, the dealer must return the core in the original carton of the replacement...
2011 Vehicle Tire Warranty - 09/19/2011
... Help Cards and you can download this table for free. Give a copy to your service advisors and parts department so they will know how much to bill the customer for the tire.When the transaction is submitted, enter the customer's portion in the Customer/Service...
Reject of the Month - 04/27/2011
Service departments see a variety of repairs each and every day. These repairs range from the average customer pay maintenance to complex warranty transactions. Part warranty transactions are just another type of transaction that dealerships handle daily....
HazMat Regulations - 12/09/2013
The 2013 annual fee of $5.15 is charged to the dealerships open account for the return of warranty hazardous material parts to the WPC. The fee is charged for the 24 hour emergency response phone service, provided by Infotrac Hazard Material. In order...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Did You Know? - 07/30/2019
... to Bulletin 18-NA-146, for assistance with Proper Labor Operation Selection and Causal Part Identification for Warranty Transactions. The bulletin provides detail on how to address many different claim scenarios including situations where there is one...
Hybrid Batteries - 10/24/2017
... Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator Battery Section Replacement using the labor time published in the LTG with a $170 part allowance The high voltage battery...
Attaching A Document - 05/22/2017
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
New Vehicle Tire Warranty Program - 11/29/2023
... tire manufacturer. Tires that are not requested to be returned are to be retained per normal GM parts retention requirements. Once the Tire PRA is successfully submitted, the return document and shipping label printed (note: each tire being replaced...
Core Exchange Increase - 06/27/2023
... to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 20837392, and 22783391....
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... separate leaks were found. One concern of a noise in the front end, but different front-end parts caused different noises. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the...
PET Exceptions - 10/28/2022
... After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and mileage of the...
GM Authorization and Attachments - 05/26/2021
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
Labor Operation Exceptions - 04/29/2021
... available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone in the dealership to look up a labor...
8-Point Bulletin Review - 08/30/2021
... OLH for example, or prior to transaction submission or at the time of first rejection, Excess Part Amount for example. Confirm that the authorization timing is in line with the other time stamps on the job card (e.g. job card write up, technician time...
CSMT RPT - 05/25/2022
The Replacement Parts Traceability (RPT) process is a method to aid in tracking certain part replacements on a vehicle. The dealer uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on...
LTG Keyword Search Tip - 04/26/2022
... the LTG may generate the best results. For example, a keyword search of “water leak” returns no search results, whereas the entry of “leak” returns the operations for A/C System Analysis and Fluid Leak Analysis, as well as the...
SAVI Dongle Warranty Process - 03/23/2024
... within the warranty time range, GMDE will ship a new dongle to the dealer with a shipping label to return the defective dongle back to GM. The returned dongle will be inspected to ensure that it qualifies for a warranty replacement. GCUS-9-15828&nbs...
April 2015 Recall Update - 03/26/2015
... May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
Swapping Components between Vehicles - 01/22/2018
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
Bulletin 11-00-89-005 has been revised to update the Policy Guidelines and the Customer/Service Agent Participation Amount Transaction Processing sections. The PET is to be used once a determination has been made that a policy decision is appropriate...
Center of Learning Transition - 06/26/2019
The Center of Learning is returning to the previous learning system. To ensure a smooth transition, dealers must have completed their Q2 learning path. The Q2 deadline was June 30, 2019, at 11:59 pm ET. All completed coursework will migrate during the...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part...
GM Authorization and Attachments - 01/21/2019
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Service Policies and Procedures Updates - 03/27/2020
... Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be...
High Voltage Lithium-Ion Battery Section - 10/23/2019
... and may be ordered directly from the GM Battery Service Center. Lithium-Ion Battery section returns must be sent in the original shipping with a copy of the job card. Return material must be received in 30 days to avoid chargeback....
Changes to Policy Repair Decision Making - 11/18/2013
... GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone from the bulletin is the term "mandatory...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... The service manager is empowered to provide the customer with a rental vehicle until parts are available to repair the owner's vehicle. Prior to placing the customer in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize...
June 2014 Recall Update - 06/06/2014
... that connect to the pump. The fuel line o-rings may be re-used if they are not damaged.Service Parts Safety Recall 13421: Fuel Transfer Pump: Various serviced vehicles equipped with a 6.6L diesel engine and dual fuel tanks may have had a suspect part...
Antenna Mast - 04/12/2011
Several multi function antenna masts have been returned to GM with no warrantable failure, such as a repeatable fault. The returned masts have shown damage from impact, which is the responsibility of the customer. If the dealership makes the decision...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install...
Warranty Performance Analysis - 07/02/2010
... an analysis. He then went over the analysis with the service manager and general manager/operating partner together. The auditor asked the GM if he could invest the amount of dollars represented by their warranty submissions, and expect a return equal...
GM Service Policy & Procedures Updates - 10/14/2011
... of, or beyond, the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to...
2014 Certified Service Employee Discount Program - 05/09/2014
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop or on an...
The User Options Tab - 12/09/2013
... like to analyze the number and dollar amount of transactions that involved customer/service agent participation amount, with the total amount paid by GM.Customer/Service Agent Participation Amount and Total Amount have been selected from the column on...
Reject of the Month - 01/28/2014
... a 2007 Express Cargo Van. The van had a paint peeling issue on the hood. The body shop performed a partial refinish/clear coat repair on the hood to correct the paint popping off condition.The job card was written at the end of October and closed a week...
Global Warranty Management - 11/05/2012
... Library in Global offers documents from several different categories: marketing, sales, service, parts and business administration. These documents provide information that is relevant for a longer period of time in comparison to Global Messages that...
Required Operating Procedures - 04/08/2016
... on/off punch times. Policies associated with the documentation and retention of warranty parts is the topic of the sixth point. Parts must be retained for a minimum of 15 days from the paid date or until scrapped by a GM representative. All warranty...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
The Warranty Support Center - 10/02/2015
... across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western, South Central, Southeast, Northeast or North Central. In some instances it may be necessary for...
Transmission Repair Clock Time - 01/27/2022
... technicians need separate clock times for base repair time, diagnostic time, cleaning and parts inspecting time, and OLH time. Despite the fact that technicians are now required to clock transmission repairs multiple times to get paid for their time,...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
Bulletin 11-00-89-005 has been revised to update the Policy Guidelines and the Customer/Service Agent Participation Amount Transaction Processing sections. The PET is to be used once a determination has been made that a policy decision is appropriate...
Center of Learning Transition - 06/26/2019
The Center of Learning is returning to the previous learning system. To ensure a smooth transition, dealers must have completed their Q2 learning path. The Q2 deadline was June 30, 2019, at 11:59 pm ET. All completed coursework will migrate during the...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part...
GM Authorization and Attachments - 01/21/2019
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Service Policies and Procedures Updates - 03/27/2020
... Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be...
High Voltage Lithium-Ion Battery Section - 10/23/2019
... and may be ordered directly from the GM Battery Service Center. Lithium-Ion Battery section returns must be sent in the original shipping with a copy of the job card. Return material must be received in 30 days to avoid chargeback....
Changes to Policy Repair Decision Making - 11/18/2013
... GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone from the bulletin is the term "mandatory...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... The service manager is empowered to provide the customer with a rental vehicle until parts are available to repair the owner's vehicle. Prior to placing the customer in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize...
June 2014 Recall Update - 06/06/2014
... that connect to the pump. The fuel line o-rings may be re-used if they are not damaged.Service Parts Safety Recall 13421: Fuel Transfer Pump: Various serviced vehicles equipped with a 6.6L diesel engine and dual fuel tanks may have had a suspect part...
Antenna Mast - 04/12/2011
Several multi function antenna masts have been returned to GM with no warrantable failure, such as a repeatable fault. The returned masts have shown damage from impact, which is the responsibility of the customer. If the dealership makes the decision...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install...
Warranty Performance Analysis - 07/02/2010
... an analysis. He then went over the analysis with the service manager and general manager/operating partner together. The auditor asked the GM if he could invest the amount of dollars represented by their warranty submissions, and expect a return equal...
GM Service Policy & Procedures Updates - 10/14/2011
... of, or beyond, the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to...
2014 Certified Service Employee Discount Program - 05/09/2014
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop or on an...
The User Options Tab - 12/09/2013
... like to analyze the number and dollar amount of transactions that involved customer/service agent participation amount, with the total amount paid by GM.Customer/Service Agent Participation Amount and Total Amount have been selected from the column on...
Reject of the Month - 01/28/2014
... a 2007 Express Cargo Van. The van had a paint peeling issue on the hood. The body shop performed a partial refinish/clear coat repair on the hood to correct the paint popping off condition.The job card was written at the end of October and closed a week...
Global Warranty Management - 11/05/2012
... Library in Global offers documents from several different categories: marketing, sales, service, parts and business administration. These documents provide information that is relevant for a longer period of time in comparison to Global Messages that...
Required Operating Procedures - 04/08/2016
... on/off punch times. Policies associated with the documentation and retention of warranty parts is the topic of the sixth point. Parts must be retained for a minimum of 15 days from the paid date or until scrapped by a GM representative. All warranty...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
The Warranty Support Center - 10/02/2015
... across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western, South Central, Southeast, Northeast or North Central. In some instances it may be necessary for...
Transmission Repair Clock Time - 01/27/2022
... technicians need separate clock times for base repair time, diagnostic time, cleaning and parts inspecting time, and OLH time. Despite the fact that technicians are now required to clock transmission repairs multiple times to get paid for their time,...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... and scanned as well. The Required Operation Procedures bulletin, 04-00-89-015, states that a parts department printout may be used instead of this form as long as the printout shows the customer's name and address, and the parts are itemized with number,...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Prepare and Submit a Transaction - 02/17/2017
... of what is found in the manual. A labor operation should be selected based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin. If the...
More on Add On Repairs - 03/21/2017
... verified by management and the customer did not have time to do the repair that day, or a part had to be ordered, it is still considered an add on repair when the customer returns at a later date. The customer’s concern should be written in a way...
Takata Airbag Engineering Study - 07/28/2016
Certain dealers have been selected to participate in an engineering study to test and evaluate Takata front passenger airbag inflators. The purpose of the study is to obtain a statistically relevant sample of modules from certain 2007-2008 Cadillac Escalade,...
The Way it Used to Be - 12/18/2012
Reimbursement for part expediting expenses are claimed in the parts expedite net item field. In the past, reimbursement involved selecting the "SVC Agent Trade" box, however, that box is no longer used for that purpose. The reimbursement represents the...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the shipping process of the tire via UPS. The service agent is required to create the tire return documents and UPS shipping labels in GWM. Each tire being returned must have its own UPS shipping label, a single label may not be used for multiple tires....
August 2012 Recall Update - 08/09/2012
... involved vehicles are equipped with a 10.5" rear axle. The bulletin was revised to emphasize that parts must be returned to the WPC upon request. The recall program is in effect until April 30, 2014. ...
Warranty Performance Analysis - 02/04/2010
... for the dealer to review. Some questions may seem to imply fraud or excessive self-interest on the part of employees, but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial...
Staying one Step Ahead of Recalls - 01/19/2011
... or system. On occasion, when a recall or campaign is performed it is discovered that additional parts have been damaged due to the failure outline in the campaign. If the failed part requires no additional time beyond what is provided in the campaign,...
Transmission Claims and WPC Debits - 09/16/2010
Warranty Parts Center reviews have revealed that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were...
September 2011 Recall Update - 09/19/2011
... Steering Shaft Separation - Revised: The bulletin has been updated to announce a revision to the part information section. The recall applies to certain 2011 Chevrolet Cruze vehicles. Involved vehicles may have an improperly installed bolt that attaches...
Global Warranty Management - 10/08/2012
... may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The Miscellaneous Net Item field typically doesn't...
Required Operating Procedures Update - 08/30/2012
... a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. The example given is that of an ECM being replaced as the...
Reject of the Month - 02/26/2013
... claim was submitted with the labour operation for thermostat housing replace and the non-GM parts in the parts field, with the non-GM indicator.The claim rejected for parts amount exceeds the allowance for the labour code. The warranty administrator...
WSC Rejects - 03/11/2013
... for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the technician notes, time documentation, service management authorization and the massive list of parts associated with the job, it quickly became clear why management requested its closure sooner than later, this was a high dollar transaction; just...
September 2013 Recall Update - 09/04/2013
... recall. The special coverage covers the condition for a period of 10 years or 120,000 miles. The parts information section of the bulletin has been revised. A quantity of 2 is now required for bolt part number 11588844 for the repair procedure.Safety...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the...
Policy Decisions - 10/03/2014
... of GM assistance for the repair.Utilize the online Policy Calculator to determine the level of participation by GM and the customer/service agent. The calculator tables offer a declining level of GM support as the vehicle's age and mileage increases....
September 2016 Recall Update - 08/23/2016
... 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available and an alternative repair procedure...
Consequential Damage - 06/27/2016
... If the additional repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple...
Reject of the Month - 06/27/2016
... warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours for tint coat/tri-coat paint. Paint mix time of 0.5 hours...
Reject of the Month - 04/28/2015
... agent installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the...
... and scanned as well. The Required Operation Procedures bulletin, 04-00-89-015, states that a parts department printout may be used instead of this form as long as the printout shows the customer's name and address, and the parts are itemized with number,...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Prepare and Submit a Transaction - 02/17/2017
... of what is found in the manual. A labor operation should be selected based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin. If the...
More on Add On Repairs - 03/21/2017
... verified by management and the customer did not have time to do the repair that day, or a part had to be ordered, it is still considered an add on repair when the customer returns at a later date. The customer’s concern should be written in a way...
Takata Airbag Engineering Study - 07/28/2016
Certain dealers have been selected to participate in an engineering study to test and evaluate Takata front passenger airbag inflators. The purpose of the study is to obtain a statistically relevant sample of modules from certain 2007-2008 Cadillac Escalade,...
The Way it Used to Be - 12/18/2012
Reimbursement for part expediting expenses are claimed in the parts expedite net item field. In the past, reimbursement involved selecting the "SVC Agent Trade" box, however, that box is no longer used for that purpose. The reimbursement represents the...
Tire Pre-Repair Authorization Enhancements - 06/08/2011
... the shipping process of the tire via UPS. The service agent is required to create the tire return documents and UPS shipping labels in GWM. Each tire being returned must have its own UPS shipping label, a single label may not be used for multiple tires....
August 2012 Recall Update - 08/09/2012
... involved vehicles are equipped with a 10.5" rear axle. The bulletin was revised to emphasize that parts must be returned to the WPC upon request. The recall program is in effect until April 30, 2014. ...
Warranty Performance Analysis - 02/04/2010
... for the dealer to review. Some questions may seem to imply fraud or excessive self-interest on the part of employees, but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial...
Staying one Step Ahead of Recalls - 01/19/2011
... or system. On occasion, when a recall or campaign is performed it is discovered that additional parts have been damaged due to the failure outline in the campaign. If the failed part requires no additional time beyond what is provided in the campaign,...
Transmission Claims and WPC Debits - 09/16/2010
Warranty Parts Center reviews have revealed that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were...
September 2011 Recall Update - 09/19/2011
... Steering Shaft Separation - Revised: The bulletin has been updated to announce a revision to the part information section. The recall applies to certain 2011 Chevrolet Cruze vehicles. Involved vehicles may have an improperly installed bolt that attaches...
Global Warranty Management - 10/08/2012
... may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The Miscellaneous Net Item field typically doesn't...
Required Operating Procedures Update - 08/30/2012
... a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. The example given is that of an ECM being replaced as the...
Reject of the Month - 02/26/2013
... claim was submitted with the labour operation for thermostat housing replace and the non-GM parts in the parts field, with the non-GM indicator.The claim rejected for parts amount exceeds the allowance for the labour code. The warranty administrator...
WSC Rejects - 03/11/2013
... for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the technician notes, time documentation, service management authorization and the massive list of parts associated with the job, it quickly became clear why management requested its closure sooner than later, this was a high dollar transaction; just...
September 2013 Recall Update - 09/04/2013
... recall. The special coverage covers the condition for a period of 10 years or 120,000 miles. The parts information section of the bulletin has been revised. A quantity of 2 is now required for bolt part number 11588844 for the repair procedure.Safety...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the...
Policy Decisions - 10/03/2014
... of GM assistance for the repair.Utilize the online Policy Calculator to determine the level of participation by GM and the customer/service agent. The calculator tables offer a declining level of GM support as the vehicle's age and mileage increases....
September 2016 Recall Update - 08/23/2016
... 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available and an alternative repair procedure...
Consequential Damage - 06/27/2016
... If the additional repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple...
Reject of the Month - 06/27/2016
... warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours for tint coat/tri-coat paint. Paint mix time of 0.5 hours...
Reject of the Month - 04/28/2015
... agent installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the...
March 2015 Recall Update - 02/23/2015
... Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification was delayed until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption:...
Important Documents - Bulletins - 10/24/2017
... ~ 9/14/2017 00-03-10-003V New Vehicle Tire Warranty Program ~ 11/7/2016 99-00-89-019O WPC Parts Return Program Information ~ 1/11/2017 03-06-03-004U Battery Testing and Warranty Replacement Requirements ~ 4/6/2017 07-00-89-037K Courtesy Transportation...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the...
GM Authorization - 02/25/2021
... to transaction submission or after the first reject. Authorization code P is for excessive parts. Most dealership’s excessive parts empowerment is $250.00 in parts, $2500.00 total transaction. Transactions over $250.00 in parts or over $2500.00...
High Voltage Battery - 03/22/2021
... published labor time from the applicable bulletin or LTG. High Voltage Battery or battery section part numbers are not included with the transaction. Warranty parts are sent to the dealer at no charge, therefore not billed on the transaction. Dealers...
Policy Evaluation Tool - 02/23/2022
... decision. The Policy Evaluation Tool (PET) is the method that must be used to determine GM participation in the out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. Users with Service...
Courtesy Transportation - 04/23/2024
... types. The program is not applicable to BrightDrop vehicles. Loaner (including 3rd party rental) vehicle insurance, fuel, taxes, levies, or any sort of vehicle licensing fee expenses are ineligible for reimbursement with the Courtesy Transportation...
Powertrain Contact Center - 02/28/2023
... powertrain inquiries Provide powertrain technical support Dealership locator for powertrain parts Process powertrain warranty transactions For warranty consideration on any replacement GM engine, transmission, transfer case, or GM Performance Parts...
Electronic Service Center Tips - 08/29/2023
There are several electronic components that are provided to dealerships by third-party Electronic Service Centers (ESC). Such components replaced under warranty or policy are owned by the ESC and are therefore only available through these third parties....
EPC - 08/30/2021
In cases where it’s helpful to view a picture of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than...
Missed Revenue - 05/25/2022
With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging...
Job Card Write-Up and Final Closeout - 05/26/2021
... is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the...
Electronic Exchange Program - 10/24/2017
... technician determines that an electronic exchange component will need replacement, they obtain the part number of that component using a scan tool or they can get the part number directly from the component upon removal. The parts department then orders...
Coolant and Recall 18138 - 06/25/2018
... HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44 cost/gallon. The coolant is premixed so one gallon will service 2 vehicles. The cost of a half-gallon...
Paint Repairs - 09/25/2018
... are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Service Policies and Procedures - 01/03/2020
The Service Policies and Procedures Manuals are now found within the Sales, Service, Parts Policy and Procedures App. When you access the app you will see a Sales button and a Service & Parts button. Click the Service & Parts button to go to the...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Choosing The Correct Labor Operation - 06/02/2015
... be applied to reflect how a failure occurred. In most situations there will be only one part that failed, and to claim reimbursement for the repair made, a labor operation is chosen that corresponds with that failed part. The warranty administrator,...
Sublet Repairs - 07/29/2015
... been done at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
The ESC will attempt to retrieve and return customer owned CDs, DVDs, or NAV discs that are stuck, jammed, or damaged in a return unit. In order to do so, the dealer must do the following: notify the ESC at time of order that the unit being sent contains...
Reject of the Month - 10/23/2015
... by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned with the error code 122. Typically the code...
GM Employee Discount for Service - 03/01/2016
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop or on an...
180-Day Transaction Submission Time Limit - 05/23/2016
... will not be paidTransactions that are returned as not meeting criteria for payment or that are partially paid must be resolved within the 180-day periodRepair authorization received from a GM representative does not waive the 180-day requirementTake...
Paint Warranty Claims - 04/08/2016
... is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
... Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification was delayed until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption:...
Important Documents - Bulletins - 10/24/2017
... ~ 9/14/2017 00-03-10-003V New Vehicle Tire Warranty Program ~ 11/7/2016 99-00-89-019O WPC Parts Return Program Information ~ 1/11/2017 03-06-03-004U Battery Testing and Warranty Replacement Requirements ~ 4/6/2017 07-00-89-037K Courtesy Transportation...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the...
GM Authorization - 02/25/2021
... to transaction submission or after the first reject. Authorization code P is for excessive parts. Most dealership’s excessive parts empowerment is $250.00 in parts, $2500.00 total transaction. Transactions over $250.00 in parts or over $2500.00...
High Voltage Battery - 03/22/2021
... published labor time from the applicable bulletin or LTG. High Voltage Battery or battery section part numbers are not included with the transaction. Warranty parts are sent to the dealer at no charge, therefore not billed on the transaction. Dealers...
Policy Evaluation Tool - 02/23/2022
... decision. The Policy Evaluation Tool (PET) is the method that must be used to determine GM participation in the out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. Users with Service...
Courtesy Transportation - 04/23/2024
... types. The program is not applicable to BrightDrop vehicles. Loaner (including 3rd party rental) vehicle insurance, fuel, taxes, levies, or any sort of vehicle licensing fee expenses are ineligible for reimbursement with the Courtesy Transportation...
Powertrain Contact Center - 02/28/2023
... powertrain inquiries Provide powertrain technical support Dealership locator for powertrain parts Process powertrain warranty transactions For warranty consideration on any replacement GM engine, transmission, transfer case, or GM Performance Parts...
Electronic Service Center Tips - 08/29/2023
There are several electronic components that are provided to dealerships by third-party Electronic Service Centers (ESC). Such components replaced under warranty or policy are owned by the ESC and are therefore only available through these third parties....
EPC - 08/30/2021
In cases where it’s helpful to view a picture of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than...
Missed Revenue - 05/25/2022
With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging...
Job Card Write-Up and Final Closeout - 05/26/2021
... is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the...
Electronic Exchange Program - 10/24/2017
... technician determines that an electronic exchange component will need replacement, they obtain the part number of that component using a scan tool or they can get the part number directly from the component upon removal. The parts department then orders...
Coolant and Recall 18138 - 06/25/2018
... HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44 cost/gallon. The coolant is premixed so one gallon will service 2 vehicles. The cost of a half-gallon...
Paint Repairs - 09/25/2018
... are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Service Policies and Procedures - 01/03/2020
The Service Policies and Procedures Manuals are now found within the Sales, Service, Parts Policy and Procedures App. When you access the app you will see a Sales button and a Service & Parts button. Click the Service & Parts button to go to the...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Choosing The Correct Labor Operation - 06/02/2015
... be applied to reflect how a failure occurred. In most situations there will be only one part that failed, and to claim reimbursement for the repair made, a labor operation is chosen that corresponds with that failed part. The warranty administrator,...
Sublet Repairs - 07/29/2015
... been done at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
Customer Owned CDs, DVDs, Nav Discs - 12/01/2015
The ESC will attempt to retrieve and return customer owned CDs, DVDs, or NAV discs that are stuck, jammed, or damaged in a return unit. In order to do so, the dealer must do the following: notify the ESC at time of order that the unit being sent contains...
Reject of the Month - 10/23/2015
... by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned with the error code 122. Typically the code...
GM Employee Discount for Service - 03/01/2016
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop or on an...
180-Day Transaction Submission Time Limit - 05/23/2016
... will not be paidTransactions that are returned as not meeting criteria for payment or that are partially paid must be resolved within the 180-day periodRepair authorization received from a GM representative does not waive the 180-day requirementTake...
Paint Warranty Claims - 04/08/2016
... is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Full Disclosure - 07/25/2017
... for more information on service agent requirements for calibration verification. Used parts are strictly prohibited when performing warranty and policy repairs, field actions, and any other services or repairs paid for by GM. In the unusual scenario...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Sublet Repairs - 01/23/2017
... have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
September 2014 Recall Update - 09/09/2014
... Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage covers involved vehicles for a period of 11 years...
July 2014 Recall Update - 07/01/2014
... Axle Right Half Shaft Fracture: The recall has been updated to include a revision for the service part inspection for part numbers 13334705, 13367771, 13335132 (auto transmission), and 13367770 (manual transmission). All solid axle shafts are good stock...
GM Maintenance Program Specifics - 01/10/2014
... Cadillac Premium Care Maintenance, requires that the maintenance services be performed only at participating Cadillac dealerships. The sentence in the Program Guide is actually underlined to emphasize the point. This requirement is being monitored closely....
May 2014 Recall Update - 05/09/2014
... (LPG) fuel tanks on these vehicles may not have been cleaned sufficiently to remove weld debris particles during the manufacturing process. Dealers are to clean the fuel tanks and the tank magnets, and replace the fuel pump. Vehicles involved include...
Hazard Flasher Operation - 05/09/2014
... flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has...
Reject of the Month - 02/27/2014
... only requests only allow up to a 0.2 hour allowance per transaction, as was the case with this particular transaction. The warranty administrator updated the administrative allowance and provided General Comments to support the administrative allowance...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... open recalls by investigating the vehicle history (IVH) on every vehicle that enters the service department for maintenance or repair. GM is required to furnish various state and federal government agencies with recall progress on a regular basis and...
2013 Camaro5 Fest - 09/04/2013
... that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the Camaro5 Fest catalog. Customers that purchased an applicable performance part or accessory as listed within the...
Right/Left & Front/Back Repairs - 08/30/2012
... there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account for the repair set...
Reject of the Month - 10/08/2012
... insufficient support and/or documentation for the repair. The transaction may have originated as a part incompatible issue or excessive parts or OLH, but ultimately required WSC involvement due to the request exceeding self-authorization limits.For example:...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Safety Recall 10243B - 10/13/2010
Second Row Safety Belt Interference When Seat Back Returned to the Upright Position: This bulletin has been updated to include an inspection procedure in the service procedure section. Some of the involved vehicles may have already had the second row...
Transportation Damage Transaction Tips - 05/12/2010
... It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied by the sublet company are reimbursed at dealer cost - the sublet amount cannot be marked up. Damage type code 30: Fluid Spillage, Exterior - handle...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Process Review: Recall 10038 - 12/24/2010
... processed without issue here are a few tips that may help:Make sure you include any required parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design"...
Warranty Awareness - 03/10/2011
Everyone plays a part in warranty revenue - We all know that warranty can be complicated and frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the...
Z Labour Operations - 09/19/2011
... type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim GM parts and labour time of 0.3.Z2263 Tire rotation. Labour time varies by model.Z2264 Passenger compartment air filter replacement. Claim GM part and...
Closest to Labor Op Use - 08/09/2011
... and reinstallation of the unit. Things may become tricky with repairs that have parts involved. In these cases the labour operation must not only closely match the repair performed but must also allow for the parts replaced. If the...
Recall Completion - 06/30/2011
A $2,800 lifter repair required routing for review due to excessive parts and other labour time. The dealership entered a thorough description in the comments field supporting the need for the parts as well as additional labour hours. The hard copy of...
LLPW replaces LSG - 12/18/2012
The Limited Lifetime Service Guarantee will be discontinued on December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements...
... for more information on service agent requirements for calibration verification. Used parts are strictly prohibited when performing warranty and policy repairs, field actions, and any other services or repairs paid for by GM. In the unusual scenario...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Sublet Repairs - 01/23/2017
... have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
September 2014 Recall Update - 09/09/2014
... Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage covers involved vehicles for a period of 11 years...
July 2014 Recall Update - 07/01/2014
... Axle Right Half Shaft Fracture: The recall has been updated to include a revision for the service part inspection for part numbers 13334705, 13367771, 13335132 (auto transmission), and 13367770 (manual transmission). All solid axle shafts are good stock...
GM Maintenance Program Specifics - 01/10/2014
... Cadillac Premium Care Maintenance, requires that the maintenance services be performed only at participating Cadillac dealerships. The sentence in the Program Guide is actually underlined to emphasize the point. This requirement is being monitored closely....
May 2014 Recall Update - 05/09/2014
... (LPG) fuel tanks on these vehicles may not have been cleaned sufficiently to remove weld debris particles during the manufacturing process. Dealers are to clean the fuel tanks and the tank magnets, and replace the fuel pump. Vehicles involved include...
Hazard Flasher Operation - 05/09/2014
... flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has...
Reject of the Month - 02/27/2014
... only requests only allow up to a 0.2 hour allowance per transaction, as was the case with this particular transaction. The warranty administrator updated the administrative allowance and provided General Comments to support the administrative allowance...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... open recalls by investigating the vehicle history (IVH) on every vehicle that enters the service department for maintenance or repair. GM is required to furnish various state and federal government agencies with recall progress on a regular basis and...
2013 Camaro5 Fest - 09/04/2013
... that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the Camaro5 Fest catalog. Customers that purchased an applicable performance part or accessory as listed within the...
Right/Left & Front/Back Repairs - 08/30/2012
... there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account for the repair set...
Reject of the Month - 10/08/2012
... insufficient support and/or documentation for the repair. The transaction may have originated as a part incompatible issue or excessive parts or OLH, but ultimately required WSC involvement due to the request exceeding self-authorization limits.For example:...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Safety Recall 10243B - 10/13/2010
Second Row Safety Belt Interference When Seat Back Returned to the Upright Position: This bulletin has been updated to include an inspection procedure in the service procedure section. Some of the involved vehicles may have already had the second row...
Transportation Damage Transaction Tips - 05/12/2010
... It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied by the sublet company are reimbursed at dealer cost - the sublet amount cannot be marked up. Damage type code 30: Fluid Spillage, Exterior - handle...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Process Review: Recall 10038 - 12/24/2010
... processed without issue here are a few tips that may help:Make sure you include any required parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design"...
Warranty Awareness - 03/10/2011
Everyone plays a part in warranty revenue - We all know that warranty can be complicated and frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the...
Z Labour Operations - 09/19/2011
... type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim GM parts and labour time of 0.3.Z2263 Tire rotation. Labour time varies by model.Z2264 Passenger compartment air filter replacement. Claim GM part and...
Closest to Labor Op Use - 08/09/2011
... and reinstallation of the unit. Things may become tricky with repairs that have parts involved. In these cases the labour operation must not only closely match the repair performed but must also allow for the parts replaced. If the...
Recall Completion - 06/30/2011
A $2,800 lifter repair required routing for review due to excessive parts and other labour time. The dealership entered a thorough description in the comments field supporting the need for the parts as well as additional labour hours. The hard copy of...
LLPW replaces LSG - 12/18/2012
The Limited Lifetime Service Guarantee will be discontinued on December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements...
Policy Repairs and Mandatory Minimums - 11/05/2012
... that period of time, DMA approval was required. Also, GM began to actively encourage customer participation but didn't specify how much the customer should be paying towards the repair. Bulletin 11-00-89-005B was recently updated and there are now specific...
January 2013 Recall Update - 01/24/2013
... Failure: GM began issuing customer notification letters for this recall in December even though parts needed to repair these vehicles are currently not available. Customers were informed of the safety defect and advised that when parts are available,...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... to the job card whenever it can't be verified how many owners the vehicle has had.Since a big part of the policy equation is loyalty, it doesn't make a lot of sense to spend policy dollars on second, third, and even fourth owners. However, if the purchase...
May 2016 Recall Update - 04/28/2016
... bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra...
Service Update Bulletin - 07/28/2016
... 15304, for example, is a field action with a defined expiration, Expires with Base Warranty. This particular SUB applies to certain 2014-2015 Chevrolet Silverado, GMC Sierra; 2015 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Canyon,...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Battery Policy Still In Effect - 10/26/2016
... requirement. The requirement, that is no longer a policy, was the recording of the battery part number and date code of the failed battery in the Cause Description field of the battery replacement transaction.Policy and Procedures, as well as,...
March 2016 Recall Update - 03/01/2016
... Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety Recall 07035B: Engine Compartment Fire: Certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged Engine are involved in the recall. The...
Properly Documenting a Policy Repair - 02/02/2016
... warranty administrators, or other non-supervisory hourly personnel cannot be considered as part of the team. Policy repair decisions are to be made on a case-by-case basis, and a crucial part of documenting approval is the service manager's explanation...
February 2016 Recall Update - 02/02/2016
... Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service procedure sections. The bulletin covers the replacement of the fuel tank on involved vehicles for a period of 15 years or 150,000...
Policy Decision - 10/02/2015
... to replace the four wheels on her vehicle due to corrosion. After determining the amount of participation through the policy calculator, the customer was responsible for approximately $400 of the $1,500 repair. To decrease the customer's expense,...
Reject of the Month - 12/19/2014
... posted a claim reject question on the warranty forum. The member submitted a transaction for a part warranty transmission replacement. The original transmission was handled as a customer pay transaction by another dealership. The original transmission...
Reject of the Month - June 2019 - 05/29/2019
A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year. Since the pads were purchased prior to April 1, 2018,...
Paint Blend Time - 10/23/2019
... costs and it is well documented, approval is possible. Most paint claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint...
Consequential Damage Repairs - 11/29/2018
Consequential damage claims, where one part fails and causes the failure of other parts, are often claimed incorrectly due to technicians, service advisors, and warranty administrators being unaware of how they should be submitted. The correct way...
2017: Year in Review - 11/21/2017
... prior to work being performed but now can be made prior to transaction submission. Use of a non-GM part for any repair covered by GM was an addition to the matrix this year as well. If a non-GM part is being considered, DMA/DMC pre-approval is required....
Maintenance Plans - 09/27/2017
... Customers should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Job Card Write-Up and Final Closeout - 05/25/2022
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the vehicle...
Warranty Completion Date - 06/20/2022
... step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever for a customer to qualify for a repurchase/buyback in situations...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts billed out on the job card. If OLH is required for diagnosis, it must be clocked prior to billing of parts as well. If your dealership has made the...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Transportation Claims and Related Damage - 09/26/2022
When it comes to a warranty transaction, if the causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under...
Core Exchange - 10/28/2022
The core exchange on part number 24043722, auto transmission assembly, has increased from $1,500 to $3,000 effective on October 1, 2022. The increase has been put in place to ensure that the core is returned to GMCCA to support the transmission reman...
Approved PDI Fluid Adds - 10/28/2022
... fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable provisions in the Sales and...
... that period of time, DMA approval was required. Also, GM began to actively encourage customer participation but didn't specify how much the customer should be paying towards the repair. Bulletin 11-00-89-005B was recently updated and there are now specific...
January 2013 Recall Update - 01/24/2013
... Failure: GM began issuing customer notification letters for this recall in December even though parts needed to repair these vehicles are currently not available. Customers were informed of the safety defect and advised that when parts are available,...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... to the job card whenever it can't be verified how many owners the vehicle has had.Since a big part of the policy equation is loyalty, it doesn't make a lot of sense to spend policy dollars on second, third, and even fourth owners. However, if the purchase...
May 2016 Recall Update - 04/28/2016
... bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra...
Service Update Bulletin - 07/28/2016
... 15304, for example, is a field action with a defined expiration, Expires with Base Warranty. This particular SUB applies to certain 2014-2015 Chevrolet Silverado, GMC Sierra; 2015 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Canyon,...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Battery Policy Still In Effect - 10/26/2016
... requirement. The requirement, that is no longer a policy, was the recording of the battery part number and date code of the failed battery in the Cause Description field of the battery replacement transaction.Policy and Procedures, as well as,...
March 2016 Recall Update - 03/01/2016
... Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety Recall 07035B: Engine Compartment Fire: Certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged Engine are involved in the recall. The...
Properly Documenting a Policy Repair - 02/02/2016
... warranty administrators, or other non-supervisory hourly personnel cannot be considered as part of the team. Policy repair decisions are to be made on a case-by-case basis, and a crucial part of documenting approval is the service manager's explanation...
February 2016 Recall Update - 02/02/2016
... Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service procedure sections. The bulletin covers the replacement of the fuel tank on involved vehicles for a period of 15 years or 150,000...
Policy Decision - 10/02/2015
... to replace the four wheels on her vehicle due to corrosion. After determining the amount of participation through the policy calculator, the customer was responsible for approximately $400 of the $1,500 repair. To decrease the customer's expense,...
Reject of the Month - 12/19/2014
... posted a claim reject question on the warranty forum. The member submitted a transaction for a part warranty transmission replacement. The original transmission was handled as a customer pay transaction by another dealership. The original transmission...
Reject of the Month - June 2019 - 05/29/2019
A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year. Since the pads were purchased prior to April 1, 2018,...
Paint Blend Time - 10/23/2019
... costs and it is well documented, approval is possible. Most paint claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint...
Consequential Damage Repairs - 11/29/2018
Consequential damage claims, where one part fails and causes the failure of other parts, are often claimed incorrectly due to technicians, service advisors, and warranty administrators being unaware of how they should be submitted. The correct way...
2017: Year in Review - 11/21/2017
... prior to work being performed but now can be made prior to transaction submission. Use of a non-GM part for any repair covered by GM was an addition to the matrix this year as well. If a non-GM part is being considered, DMA/DMC pre-approval is required....
Maintenance Plans - 09/27/2017
... Customers should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Job Card Write-Up and Final Closeout - 05/25/2022
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the vehicle...
Warranty Completion Date - 06/20/2022
... step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever for a customer to qualify for a repurchase/buyback in situations...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts billed out on the job card. If OLH is required for diagnosis, it must be clocked prior to billing of parts as well. If your dealership has made the...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Transportation Claims and Related Damage - 09/26/2022
When it comes to a warranty transaction, if the causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under...
Core Exchange - 10/28/2022
The core exchange on part number 24043722, auto transmission assembly, has increased from $1,500 to $3,000 effective on October 1, 2022. The increase has been put in place to ensure that the core is returned to GMCCA to support the transmission reman...
Approved PDI Fluid Adds - 10/28/2022
... fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable provisions in the Sales and...
Reject of the Month - November 2021 - 10/26/2021
... Replace left side lifters. Test drove, no noise and no misfires present. Numerous parts were charged out on the job card including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Reject of the Month - April 2024 - 03/23/2024
... (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
What can you learn from a warranty transaction? - 01/04/2022
... the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense...
Bulletin Updates - 04/29/2021
... and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well as details supporting the proper identification...
Anatomy of a Reject - 08/25/2020
... flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that...
Rental Vehicle Damage - 12/29/2020
... damage. Determine if a Police Report was filed. Be sure to collect the name of the police department, officer’s name, and Police Report number so you can obtain a copy of the report for your records. Finalize the VUA by adding...
Tire Replacement - 11/21/2017
... with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire PRA has been approved, submit the transaction with the appropriate labor operation for the tire(s)...
May 2018 Recall Update - 04/23/2018
... The correction statement within the bulletin has been updated to add additional detail to the parts section and to provide a caution statement in the service procedure. Dealers are to only replace the Passenger Presence Module if it is non-functional....
Looking Up Labor Operations - 02/27/2020
... should not be claimed. While finding a labor operation isn’t overly complicated for the most part, there are repair circumstances that have specific requirements when it comes to labor operation selection and those requirements are not always conveyed...
Reducing Comebacks - 11/29/2016
... are found in GlobalConnect in Service Forms. Another tool in preventing a comeback is Parts Expediting - a program that reimburses dealers when a part is needed, but not in stock, and it is purchased at another local dealership or “express...
May 2013 Recall Update - 05/14/2013
... windows may overheat and possibly cause a fire. The recall has been updated to announce a part restriction on part number 19205538, front side door lock actuator circuit board. A TAC case must be established prior to release of the part. Upcoming...
Making an Effective Policy Decision - 08/09/2012
... in doing just that; not just service employees. Because those employees are not always service department based (the department that typically receives empowerment focused documents), they may not be in the loop, so to speak, on the most effective use...
Reject of the Month - 04/13/2012
... store's DSP. The transaction rejected for several reasons, including excessive net and excessive parts. On the second submission the warranty administrator processed the transaction in GWM with no part pricing to allow the system to calculate pricing,...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered during my tenure in this space.We presented suggestions...
Global Warranty Management Tips - 05/12/2010
... in GWM for 60 days. After 60 days the system automatically removes it. GWM recognizes Saturn part numbers. Enter the part number(s) in the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for...
Vehicle Policy - 03/11/2010
... was formerly referred to as Goodwill in the WINS system (authorization code A). If the customer participates in a transaction administered as a policy decision, enter the amount that the customer is participating in the "Customer Participation" field....
How To View A Transaction - 03/11/2010
... by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial NumberTransaction TypeStatusAdd a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext...
April 2012 Recall Update - 04/13/2012
... Responsibility section. A previous revision, version C, notified the dealer of an update to the Parts and Warranty Transaction Information sections. The bulletin involves certain 2011-2012 Chevrolet Volt vehicles. Dealers are to install a reinforcement...
Empowerment: - 06/06/2012
... DMA with full details of the situation, including a business case to support a request for GM's participation in the repair expense.DMA pre-approval is required on body, glass/trim, and paint/metal transactions beginning with the 6th year in-service...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
In order to complete the installation of the accessory trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains...
Coolant Price Rises - 06/30/2011
... prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message G_0000085680 provides part numbers...
Battery Replacement Requirements - 06/19/2013
Batteries have specific documentation requirements that differ slightly from other warranty part replacements. Below are some of the specifics:Batteries replaced during the bumper-to-bumper warranty are covered for 12 months or the remainder of the bumper-to-bumper...
Recall Tip - 04/12/2013
... switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart NumberDescriptionQuantity/Vehicle19119236 SWITCH...
... Replace left side lifters. Test drove, no noise and no misfires present. Numerous parts were charged out on the job card including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Reject of the Month - April 2024 - 03/23/2024
... (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
What can you learn from a warranty transaction? - 01/04/2022
... the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense...
Bulletin Updates - 04/29/2021
... and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well as details supporting the proper identification...
Anatomy of a Reject - 08/25/2020
... flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that...
Rental Vehicle Damage - 12/29/2020
... damage. Determine if a Police Report was filed. Be sure to collect the name of the police department, officer’s name, and Police Report number so you can obtain a copy of the report for your records. Finalize the VUA by adding...
Tire Replacement - 11/21/2017
... with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire PRA has been approved, submit the transaction with the appropriate labor operation for the tire(s)...
May 2018 Recall Update - 04/23/2018
... The correction statement within the bulletin has been updated to add additional detail to the parts section and to provide a caution statement in the service procedure. Dealers are to only replace the Passenger Presence Module if it is non-functional....
Looking Up Labor Operations - 02/27/2020
... should not be claimed. While finding a labor operation isn’t overly complicated for the most part, there are repair circumstances that have specific requirements when it comes to labor operation selection and those requirements are not always conveyed...
Reducing Comebacks - 11/29/2016
... are found in GlobalConnect in Service Forms. Another tool in preventing a comeback is Parts Expediting - a program that reimburses dealers when a part is needed, but not in stock, and it is purchased at another local dealership or “express...
May 2013 Recall Update - 05/14/2013
... windows may overheat and possibly cause a fire. The recall has been updated to announce a part restriction on part number 19205538, front side door lock actuator circuit board. A TAC case must be established prior to release of the part. Upcoming...
Making an Effective Policy Decision - 08/09/2012
... in doing just that; not just service employees. Because those employees are not always service department based (the department that typically receives empowerment focused documents), they may not be in the loop, so to speak, on the most effective use...
Reject of the Month - 04/13/2012
... store's DSP. The transaction rejected for several reasons, including excessive net and excessive parts. On the second submission the warranty administrator processed the transaction in GWM with no part pricing to allow the system to calculate pricing,...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered during my tenure in this space.We presented suggestions...
Global Warranty Management Tips - 05/12/2010
... in GWM for 60 days. After 60 days the system automatically removes it. GWM recognizes Saturn part numbers. Enter the part number(s) in the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for...
Vehicle Policy - 03/11/2010
... was formerly referred to as Goodwill in the WINS system (authorization code A). If the customer participates in a transaction administered as a policy decision, enter the amount that the customer is participating in the "Customer Participation" field....
How To View A Transaction - 03/11/2010
... by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial NumberTransaction TypeStatusAdd a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext...
April 2012 Recall Update - 04/13/2012
... Responsibility section. A previous revision, version C, notified the dealer of an update to the Parts and Warranty Transaction Information sections. The bulletin involves certain 2011-2012 Chevrolet Volt vehicles. Dealers are to install a reinforcement...
Empowerment: - 06/06/2012
... DMA with full details of the situation, including a business case to support a request for GM's participation in the repair expense.DMA pre-approval is required on body, glass/trim, and paint/metal transactions beginning with the 6th year in-service...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
In order to complete the installation of the accessory trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains...
Coolant Price Rises - 06/30/2011
... prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message G_0000085680 provides part numbers...
Battery Replacement Requirements - 06/19/2013
Batteries have specific documentation requirements that differ slightly from other warranty part replacements. Below are some of the specifics:Batteries replaced during the bumper-to-bumper warranty are covered for 12 months or the remainder of the bumper-to-bumper...
Recall Tip - 04/12/2013
... switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart NumberDescriptionQuantity/Vehicle19119236 SWITCH...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While dealer participation in the program is voluntary, if no action is taken to opt out of the program,...
PQC Contact Requirements - 02/26/2013
... contact the PQC for assembly replacement authorization for the following components: Current parts restriction on the Allison transmissionCurrent parts restriction on the Duramax diesel engine for the 2010 Chevrolet Express and GMC Savana vehicles...
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well...
Powertrain Warranty Card - 03/11/2013
... Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not to exceed $150), unlimited...
Windshield Replacements - 02/27/2014
Windshield replacements must be held for the normal parts retention period and the defect must be clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement...
No PQC Contact Required - 01/28/2014
... Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE OVER 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD...
Paint Warranty Claims - 01/28/2014
... reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Reject of the Month - 07/01/2014
... seat belt retractor. After receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either...
August 2014 Recall Update - 08/05/2014
... TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
Cadillac Free Vehicle Detail - 07/01/2014
... a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Reject of the Month - 10/03/2014
The owner of a 2010 Chevrolet Traverse had their local service department take a look at the vehicle's power steering as they found it to be locking up at times. The technician verified that the steering did indeed lock up and found that the failure was...
Reject of the Month - - 07/25/2017
... Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated with the repair. Error 050: Part Number XX is Restricted and Requires...
Updates to the Dealer Empowerment Portal - 08/23/2016
... than $500Vehicle payment reimbursement greater than $1000Windshield replacements using a non-GM partEngine, transmission, and transfer case replacement for customer satisfactionWhen DMA approval is required, the Warranty Support Center needs to see the...
Customer Special Order Overnight (CSO-3) - 04/08/2016
CSO-3 is used when a part that is not in service agent inventory, and is not available locally, is required for a customer the next day. Only parts with an immediate customer requirement are to be ordered using CSO-3. Freight charges for CSO-3 parts are...
Recall 14294 - 03/26/2015
... and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to...
Certified Elite Criteria - 01/21/2015
... attainment continues to require an above average performance in all criteria categories.Dealership parts loyalty has increased to 90%. In order to receive Certified Elite benefits the dealer is required to meet all of the established thresholds. In addition...
Recall 14591 - 01/21/2015
... was launched in December, 2014. The spark plugs on the vehicle are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what...
WPC and Core Reimbursement - 01/21/2015
When a part that has a core charge is requested to be sent to the Warranty Parts Center, service agents need to get reimbursed for that core by adjusting the warranty transaction it was originally billed out on. There is not an automatic credit. When...
Reject of the Month - 06/30/2015
... repair is submitted for payment in Global Warranty Management. The transaction has the appropriate parts, labor, and net items noted with the add on repair indicator checked on the submission. Once submitted, the transaction is electronically reviewed...
Battery Warranty Reimbursement Prices - 10/02/2015
... reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application of the Parts Workbench in GlobalConnect....
OE Batteries - 09/03/2015
... provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM has found that it may be difficult...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and...
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While dealer participation in the program is voluntary, if no action is taken to opt out of the program,...
PQC Contact Requirements - 02/26/2013
... contact the PQC for assembly replacement authorization for the following components: Current parts restriction on the Allison transmissionCurrent parts restriction on the Duramax diesel engine for the 2010 Chevrolet Express and GMC Savana vehicles...
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well...
Powertrain Warranty Card - 03/11/2013
... Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not to exceed $150), unlimited...
Windshield Replacements - 02/27/2014
Windshield replacements must be held for the normal parts retention period and the defect must be clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement...
No PQC Contact Required - 01/28/2014
... Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE OVER 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD...
Paint Warranty Claims - 01/28/2014
... reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Reject of the Month - 07/01/2014
... seat belt retractor. After receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either...
August 2014 Recall Update - 08/05/2014
... TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
Cadillac Free Vehicle Detail - 07/01/2014
... a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs owners to contact their participating dealer to schedule the free service. A labour operation will be established...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Reject of the Month - 10/03/2014
The owner of a 2010 Chevrolet Traverse had their local service department take a look at the vehicle's power steering as they found it to be locking up at times. The technician verified that the steering did indeed lock up and found that the failure was...
Reject of the Month - - 07/25/2017
... Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated with the repair. Error 050: Part Number XX is Restricted and Requires...
Updates to the Dealer Empowerment Portal - 08/23/2016
... than $500Vehicle payment reimbursement greater than $1000Windshield replacements using a non-GM partEngine, transmission, and transfer case replacement for customer satisfactionWhen DMA approval is required, the Warranty Support Center needs to see the...
Customer Special Order Overnight (CSO-3) - 04/08/2016
CSO-3 is used when a part that is not in service agent inventory, and is not available locally, is required for a customer the next day. Only parts with an immediate customer requirement are to be ordered using CSO-3. Freight charges for CSO-3 parts are...
Recall 14294 - 03/26/2015
... and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to...
Certified Elite Criteria - 01/21/2015
... attainment continues to require an above average performance in all criteria categories.Dealership parts loyalty has increased to 90%. In order to receive Certified Elite benefits the dealer is required to meet all of the established thresholds. In addition...
Recall 14591 - 01/21/2015
... was launched in December, 2014. The spark plugs on the vehicle are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what...
WPC and Core Reimbursement - 01/21/2015
When a part that has a core charge is requested to be sent to the Warranty Parts Center, service agents need to get reimbursed for that core by adjusting the warranty transaction it was originally billed out on. There is not an automatic credit. When...
Reject of the Month - 06/30/2015
... repair is submitted for payment in Global Warranty Management. The transaction has the appropriate parts, labor, and net items noted with the add on repair indicator checked on the submission. Once submitted, the transaction is electronically reviewed...
Battery Warranty Reimbursement Prices - 10/02/2015
... reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application of the Parts Workbench in GlobalConnect....
OE Batteries - 09/03/2015
... provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM has found that it may be difficult...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and...
WPC - 08/27/2019
The Warranty Parts Center bulletin, 99-00-89-019, has been revised to include the 2020 model year, and to update the shipping process sections. For parts exceeding 100 lbs, or are oversized, the Central Transport Bill of Lading form specifies class 70...
Labor Rate Enrollment - 10/23/2018
... for customer pay work. Option C dealers are required to comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must agree to...
Transaction Adjustment - 02/20/2018
A partial debit or the addition of parts, labor, or net items to an accepted transaction is performed by making a transaction adjustment. Adjust the appropriate field and resubmit the transaction for the total accurate amount to be paid. The only fields...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... important to note that OLH approval MUST be documented before the transaction is submitted. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Sublet Repair - 06/23/2020
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Quantity of Refrigerant Exceeds 99 - 02/25/2021
The parts quantity data field in Global Warranty Management will only accept up to 2 digits. In cases where the quantity exceeds “99”, a quantity of 99 is entered in the parts quantity field of the transaction, with the remaining quantity...
Courtesy Transportation Program Updates - 05/26/2021
... program provisions. Rental reimbursement allowances can be applied to any reputable 3rd party provider. Dealers may now submit for the actual daily rental allowance, not to exceed $44 per day. The reimbursement allowance for Qualified Chevrolet...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Accessories - 01/04/2022
... the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not permanently attached to the vehicle are covered for 12 months from the date of purchase,...
Warranty Block - 01/04/2022
The NVLW may be partially or fully voided for a number of reasons. Access IVH to verify warranty coverage and identify any partially or fully voided warranties or other restrictions. If a warranty block appears in IVH, only the following services may...
Reject of the Month - October 2022 - 09/26/2022
... later, it was included in an in-house audit review. A 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission...
Over The Counter (OTC) - 06/20/2022
The warranty terms for service replacement parts sold over the counter is 24 months, parts only, from date of sale by the dealer. Parts P&P Article 1.1.1
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... a warranty related disablement (tire related disablements and battery replacement for a faulty part are not considered a warranty related disablement reason eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified...
Policy Evaluation Tool - 04/23/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
GM Authorization - 02/26/2024
... for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Other Labor Hours - 08/22/2022
... OLH. OLH is not an extension of base time. Time involved with Technical Assistance (TAC) cannot be part of the technician’s OLH clock time. Technicians should clock off of their OLH time when they are communicating with TAC. When the TAC contact...
Job Card Attachments - 09/26/2022
... only one that needs to be reviewed by the WSC. For example, if a transaction rejects for excessive parts and it has been verified that all the parts on the job card are necessary for the repair, authorization code P must be applied. If the part total...
Documentation of Time and Compliance - 02/23/2022
... the actual time that the technician is physically working on the vehicle. Diagnosis time, parts billing, etc., must be supported with valid time stamps. Further claim level detail stated that parts were billed out on 9/7/2021 @ 12:28-12:30, with the...
Assembly Repair/Replacement - 03/28/2022
... to provide further clarity to assembly replacement requirements. Dealers must use service parts/kits released through GM CCA for component/assembly repairs. The following policies apply: Dealers not possessing the necessary essential special service...
Shuttle Service Temporarily Expanded - 05/29/2020
... on the job card. For customer pay repairs, dealerships can apply for reimbursement through the Parts iMR Service Lane Fund. The reimbursement is also $7.50/$15.00. The pickup and/or return of the customer’s vehicle must also be noted on the customer...
Branded Titles and Warranty Blocks - 12/21/2017
“Branded title” is a particular phrase applied to a vehicle that has been reported as damaged. The brand indicates a particular history for a vehicle, usually one written off due to collision, fire, flood damage, or sold for scrap. After recent...
The Cause of Failure - 03/26/2018
... know this, yet it is missing on a fair number of warranty job cards. When they replace a part or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may...
The Warranty Parts Center bulletin, 99-00-89-019, has been revised to include the 2020 model year, and to update the shipping process sections. For parts exceeding 100 lbs, or are oversized, the Central Transport Bill of Lading form specifies class 70...
Labor Rate Enrollment - 10/23/2018
... for customer pay work. Option C dealers are required to comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must agree to...
Transaction Adjustment - 02/20/2018
A partial debit or the addition of parts, labor, or net items to an accepted transaction is performed by making a transaction adjustment. Adjust the appropriate field and resubmit the transaction for the total accurate amount to be paid. The only fields...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... important to note that OLH approval MUST be documented before the transaction is submitted. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Sublet Repair - 06/23/2020
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Quantity of Refrigerant Exceeds 99 - 02/25/2021
The parts quantity data field in Global Warranty Management will only accept up to 2 digits. In cases where the quantity exceeds “99”, a quantity of 99 is entered in the parts quantity field of the transaction, with the remaining quantity...
Courtesy Transportation Program Updates - 05/26/2021
... program provisions. Rental reimbursement allowances can be applied to any reputable 3rd party provider. Dealers may now submit for the actual daily rental allowance, not to exceed $44 per day. The reimbursement allowance for Qualified Chevrolet...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Accessories - 01/04/2022
... the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not permanently attached to the vehicle are covered for 12 months from the date of purchase,...
Warranty Block - 01/04/2022
The NVLW may be partially or fully voided for a number of reasons. Access IVH to verify warranty coverage and identify any partially or fully voided warranties or other restrictions. If a warranty block appears in IVH, only the following services may...
Reject of the Month - October 2022 - 09/26/2022
... later, it was included in an in-house audit review. A 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission...
Over The Counter (OTC) - 06/20/2022
The warranty terms for service replacement parts sold over the counter is 24 months, parts only, from date of sale by the dealer. Parts P&P Article 1.1.1
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... a warranty related disablement (tire related disablements and battery replacement for a faulty part are not considered a warranty related disablement reason eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified...
Policy Evaluation Tool - 04/23/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
GM Authorization - 02/26/2024
... for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Other Labor Hours - 08/22/2022
... OLH. OLH is not an extension of base time. Time involved with Technical Assistance (TAC) cannot be part of the technician’s OLH clock time. Technicians should clock off of their OLH time when they are communicating with TAC. When the TAC contact...
Job Card Attachments - 09/26/2022
... only one that needs to be reviewed by the WSC. For example, if a transaction rejects for excessive parts and it has been verified that all the parts on the job card are necessary for the repair, authorization code P must be applied. If the part total...
Documentation of Time and Compliance - 02/23/2022
... the actual time that the technician is physically working on the vehicle. Diagnosis time, parts billing, etc., must be supported with valid time stamps. Further claim level detail stated that parts were billed out on 9/7/2021 @ 12:28-12:30, with the...
Assembly Repair/Replacement - 03/28/2022
... to provide further clarity to assembly replacement requirements. Dealers must use service parts/kits released through GM CCA for component/assembly repairs. The following policies apply: Dealers not possessing the necessary essential special service...
Shuttle Service Temporarily Expanded - 05/29/2020
... on the job card. For customer pay repairs, dealerships can apply for reimbursement through the Parts iMR Service Lane Fund. The reimbursement is also $7.50/$15.00. The pickup and/or return of the customer’s vehicle must also be noted on the customer...
Branded Titles and Warranty Blocks - 12/21/2017
“Branded title” is a particular phrase applied to a vehicle that has been reported as damaged. The brand indicates a particular history for a vehicle, usually one written off due to collision, fire, flood damage, or sold for scrap. After recent...
The Cause of Failure - 03/26/2018
... know this, yet it is missing on a fair number of warranty job cards. When they replace a part or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may...
Option A or C Labor Rate - 11/21/2017
... 1/1/2018, through 12/31/2020. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Policy Evaluation Tool - 09/27/2017
... used correctly each time. PET must be used when initiating a policy claim. PET provides a participation price range, rather than a fixed amount, that allows the dealer the ability to adjust the final offer within the prescribed participation range. The...
Reject of the Month - 05/22/2018
... amount based on the corrected PET. It may be necessary to refund the customer all or some of the participation expense. Select the correct causal part based on the failed documented by the technician. If the causal part is not charged out on the...
The Empowerment Portal - 01/11/2016
Access to the Dealer Aftersales Empowerment area is based on your GlobalConnect role. The dealership's Partner Security Coordinator is responsible for adding the link to the Empowerment portal in order to access the site. Users that have full access to...
Paint Warranty Transactions - 06/19/2017
... performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Debits - 06/19/2017
You may have recently noticed transaction debits for part warranty transactions that included courtesy transportation. Transactions that were submitted with a courtesy transportation (e.g. rental expense) were returned with comments stating that the courtesy...
Option A or C Labor Rate - 11/29/2016
... through December 31, 2019. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must...
Reject of the Month - 03/21/2017
... 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent...
2014 Certified Service Retail Plan - 02/27/2014
... Price Match GuaranteeConsumer Tire Rebate: $100/$50 Tire rebate on the purchase of four tires for participating manufacturersNEW - Professional Batteries with no charge battery testEveryday Value $99.95 or less for Professional Red Batteries, $129.95...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... card prior to the work being performed. Service management approval is now also required for all parts warranty transactions (type ZPTI and ZPTC) and for car rental days in excess of 2 days.Point 3 - Accurate and Complete Customer Condition, Cause and...
GWM and GMPP - 05/02/2012
Maintenance - Unless the component is required in connection with the repair of a covered part, GMPP will not pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule....
Repairs that Overlap - 02/07/2012
... when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example from the bulletin, let's break down the labor time assuming the...
GlobalConnect - 02/04/2010
... via Global Warranty Management, determine whether or not a Technical Service Bulletin applies to a particular VIN, read the latest GM messages including service updates and recalls, generate a tire return label, log in to the GM Training website and...
GM Routed Transactions - 06/07/2010
... service manager wanted routed to GM were returned to him for the necessary written comments. This particular service manager was accustomed to the previous warranty administrator "filling in the blanks" for him. He also wasn't familiar with the amount...
Warranty Performance Analysis - 05/12/2010
... the result that a follow-up audit a year later would show very satisfying progress. The service department would also display an increase in sales and profit while reducing both warranty cost and technician turnover. Here are some suggestions to consider. ...
Components and Systems - 04/13/2010
... one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs,...
Missed Revenue - Active Service Consulting - 01/06/2010
... up, is the most important interaction with the customer in the service transaction process. This particular part of the process can set the entire service visit up for success or failure.Did you know that the manner in which the service advisor interviews...
Global Warranty - Data Entry Tips - 02/04/2010
... authorization to override the error. Decimal points. When entering dollar amounts in the part cost field, always include the decimal point with the appropriate characters in the tenths position of the dollar amount. For example, a dealer obtained...
Product Safety Recall 09226 - 03/11/2010
... - Replace Fuel Pump Module: The recall addresses a crack that may develop in the plastic supply or return port on the modular reservoir assembly. If a crack develops, fuel will leak from the area. Dealers are to inspect and, if necessary, replace the...
Reject of the Month - 03/10/2011
... how these claims are submitted can seem daunting, but is extremely important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement...
Safety Recall 10282 - 12/24/2010
Engine Stall Due to PCM Failure: GM has announced that some parts have become available for replacement in critical customer cases. It is anticipated that an adequate supply of replacement parts will become available in January 2011. Currently, parts...
Safety Recall 10351 - 12/24/2010
... may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could cause a power steering fluid leak and a loss of power steering. The dealer is to secure and, if necessary, reroute the...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... of the tire warranty process. Preparing To Create a Pre-Authorization: The service department has determined that a customer has a warrantable tire concern not related to road hazard. The tire warranty process begins with collecting the information...
Safety Recall 10243A - 09/16/2010
... side trim shield restricts the upward rotation of the safety belt buckle when the seat back is returned to a seating position after being folded flat. Dealers are to modify the second row seat side trim shields. If the safety belt buckle is damaged it...
... 1/1/2018, through 12/31/2020. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Policy Evaluation Tool - 09/27/2017
... used correctly each time. PET must be used when initiating a policy claim. PET provides a participation price range, rather than a fixed amount, that allows the dealer the ability to adjust the final offer within the prescribed participation range. The...
Reject of the Month - 05/22/2018
... amount based on the corrected PET. It may be necessary to refund the customer all or some of the participation expense. Select the correct causal part based on the failed documented by the technician. If the causal part is not charged out on the...
The Empowerment Portal - 01/11/2016
Access to the Dealer Aftersales Empowerment area is based on your GlobalConnect role. The dealership's Partner Security Coordinator is responsible for adding the link to the Empowerment portal in order to access the site. Users that have full access to...
Paint Warranty Transactions - 06/19/2017
... performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Debits - 06/19/2017
You may have recently noticed transaction debits for part warranty transactions that included courtesy transportation. Transactions that were submitted with a courtesy transportation (e.g. rental expense) were returned with comments stating that the courtesy...
Option A or C Labor Rate - 11/29/2016
... through December 31, 2019. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate, the dealer must...
Reject of the Month - 03/21/2017
... 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent...
2014 Certified Service Retail Plan - 02/27/2014
... Price Match GuaranteeConsumer Tire Rebate: $100/$50 Tire rebate on the purchase of four tires for participating manufacturersNEW - Professional Batteries with no charge battery testEveryday Value $99.95 or less for Professional Red Batteries, $129.95...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... card prior to the work being performed. Service management approval is now also required for all parts warranty transactions (type ZPTI and ZPTC) and for car rental days in excess of 2 days.Point 3 - Accurate and Complete Customer Condition, Cause and...
GWM and GMPP - 05/02/2012
Maintenance - Unless the component is required in connection with the repair of a covered part, GMPP will not pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule....
Repairs that Overlap - 02/07/2012
... when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example from the bulletin, let's break down the labor time assuming the...
GlobalConnect - 02/04/2010
... via Global Warranty Management, determine whether or not a Technical Service Bulletin applies to a particular VIN, read the latest GM messages including service updates and recalls, generate a tire return label, log in to the GM Training website and...
GM Routed Transactions - 06/07/2010
... service manager wanted routed to GM were returned to him for the necessary written comments. This particular service manager was accustomed to the previous warranty administrator "filling in the blanks" for him. He also wasn't familiar with the amount...
Warranty Performance Analysis - 05/12/2010
... the result that a follow-up audit a year later would show very satisfying progress. The service department would also display an increase in sales and profit while reducing both warranty cost and technician turnover. Here are some suggestions to consider. ...
Components and Systems - 04/13/2010
... one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs,...
Missed Revenue - Active Service Consulting - 01/06/2010
... up, is the most important interaction with the customer in the service transaction process. This particular part of the process can set the entire service visit up for success or failure.Did you know that the manner in which the service advisor interviews...
Global Warranty - Data Entry Tips - 02/04/2010
... authorization to override the error. Decimal points. When entering dollar amounts in the part cost field, always include the decimal point with the appropriate characters in the tenths position of the dollar amount. For example, a dealer obtained...
Product Safety Recall 09226 - 03/11/2010
... - Replace Fuel Pump Module: The recall addresses a crack that may develop in the plastic supply or return port on the modular reservoir assembly. If a crack develops, fuel will leak from the area. Dealers are to inspect and, if necessary, replace the...
Reject of the Month - 03/10/2011
... how these claims are submitted can seem daunting, but is extremely important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement...
Safety Recall 10282 - 12/24/2010
Engine Stall Due to PCM Failure: GM has announced that some parts have become available for replacement in critical customer cases. It is anticipated that an adequate supply of replacement parts will become available in January 2011. Currently, parts...
Safety Recall 10351 - 12/24/2010
... may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could cause a power steering fluid leak and a loss of power steering. The dealer is to secure and, if necessary, reroute the...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... of the tire warranty process. Preparing To Create a Pre-Authorization: The service department has determined that a customer has a warrantable tire concern not related to road hazard. The tire warranty process begins with collecting the information...
Safety Recall 10243A - 09/16/2010
... side trim shield restricts the upward rotation of the safety belt buckle when the seat back is returned to a seating position after being folded flat. Dealers are to modify the second row seat side trim shields. If the safety belt buckle is damaged it...
A very sad audit - 10/13/2010
... the six expensive trucks were on floor plan all winter long. To offset expenses, especially his parts bill, the dealer ordered the warranty clerk and the bookkeeper to create false claims each month, up to at least the amount of the monthly parts bill,...
Safety Recall 10282A - 02/23/2011
Engine Stall Due to PCM Failure: Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated...
Cost Per Vehicle Serviced - 04/27/2011
... CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have...
Front Seat Creak - 06/06/2012
The WPC has noted that seat track assemblies are being returned due to a squeak or creak type noise in the front seats of 2011-2012 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. After review by the WPC it is evident that movement of the...
TPM DTC's - 04/13/2012
In order to determine the root cause of failure on tire pressure monitors, the current or stored DTC must be noted on the job card. This documentation must be included with the returned TPM for engineering analysis.
Authorizations and Approvals - 05/02/2012
... the repair that falls outside of the service agent's empowerment level. Approval is necessary on part warranty, including over the counter part warranty transactions; transactions requiring authorization, such as "P" for excessive parts or "E" for other...
Transmission Replacements and Contacting the PQC - 08/09/2012
... PQC in the following situations:Transmission repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or...
Steering Wheel Damage - 07/02/2012
It has been found that many 2012 and 2013 model year steering wheel replacements are returned with some form of damage (cuts, severe scrapes and damaged center metal emblems). After review of the damaged steering wheels evidence has been found of a sharp...
Blower Motor Diagnosis - 07/02/2012
... were established to reduce the number of fully functional blower motors that are being returned to the WPC. The technician should review applicable bulletins prior to component replacement. ...
New A/C Refrigerant - R1234yf - 07/02/2012
... GM will only reimburse the amount of refrigerant that is actually used.Refrigerant R1234yf, part number 19260234, must be billed by the gram in the Parts Quantity field. The refrigerant is packaged and sold in a 4.5 kg container at a cost of $636.00...
Personal Property Damage - 06/30/2011
... customer no longer has the purchase receipt and it is evident that the coat isn't all that new, a partial reimbursement may be more appropriate. When a replacement reimbursement is made to the customer, they must surrender the item and the service agent...
Recall 10426 Update - 06/30/2011
... seeking completion of this campaign. Transactions submitted with the axle pin charged out in the parts field may reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not...
GMPP CARES Online - 11/17/2011
... prior to transaction submission. It may become necessary to contact CARES if the coverage result returns a "Requires Review" statement. ...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
New Vehicle Tire Warranty - 09/04/2013
... conditions will be charged backThe prorated amount of the tire only is submitted as Customer ParticipationA Pre-Repair Authorization must be generated for all tire warranty transactions (GWM > Prepare & Submit Transactions > Search/Create a...
Certified Elite Criteria Update - 10/01/2013
... Vehicle Customer Retention - 43% or higher (NEW) 2% increase from the previous periodDealership Parts Loyalty - 85% or higher (NEW) 2% increase from the previous periodRepeat Repairs - 3% or less (no change)Service Training Standards - 100% or above...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... the 2 year/24,000 mile plan. A customer who purchased or leased a 2013 Silverado 1500 from a participating agent will need to sign a customer acknowledgement form and a copy is to be retained in the vehicle deal jacket. Customers who purchased...
New Accessory Programs - 04/12/2013
... service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants with earnPOWER awards points when they order eligible accessories on eligible vehicles...
Reject of the month: Net Item Expense - 04/12/2013
... filling the customer's fuel tank and washing the truck for customer satisfaction due to the part being on back order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered...
March 2013 Recall Update - 03/11/2013
... and Pontiac Montana SV6 and Torrent. The special coverage is being administered in phases due to part availability. Noncompliance Recall 12209B - Turn Signal Bulb Outage Indicator Inoperative: The service procedure for the recall bulletin has been...
Where are the Manuals? - 03/11/2013
... & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for the parts department. Global Warranty Management...
GM Certified Service Employee Discount Program - 02/26/2013
... all US GM salaried, hourly and retired employees a discount towards any customer pay service or parts purchased at a participating US dealership has been extended for the 2013 calendar year. The discount is based on the total customer pay repair order...
GMPP Tax Update for Indiana Dealers - 02/26/2013
Dealers must no longer charge sales tax on the sale of a vehicle service contract. The tax is now applicable on the parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... be found in SI within the General Information link under Dealer Installed Accessories. 6. The core return policy was revised in May, 2012. The new policy stated that all warranty cores require return. All warranty cores must be retained until the receipt...
Administrative Allowance - 12/18/2012
... The allowance is for the time required to submit the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. "Document only" requests from the WPC only allow for a 0.2 hour administrative allowance....
... the six expensive trucks were on floor plan all winter long. To offset expenses, especially his parts bill, the dealer ordered the warranty clerk and the bookkeeper to create false claims each month, up to at least the amount of the monthly parts bill,...
Safety Recall 10282A - 02/23/2011
Engine Stall Due to PCM Failure: Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated...
Cost Per Vehicle Serviced - 04/27/2011
... CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have...
Front Seat Creak - 06/06/2012
The WPC has noted that seat track assemblies are being returned due to a squeak or creak type noise in the front seats of 2011-2012 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. After review by the WPC it is evident that movement of the...
TPM DTC's - 04/13/2012
In order to determine the root cause of failure on tire pressure monitors, the current or stored DTC must be noted on the job card. This documentation must be included with the returned TPM for engineering analysis.
Authorizations and Approvals - 05/02/2012
... the repair that falls outside of the service agent's empowerment level. Approval is necessary on part warranty, including over the counter part warranty transactions; transactions requiring authorization, such as "P" for excessive parts or "E" for other...
Transmission Replacements and Contacting the PQC - 08/09/2012
... PQC in the following situations:Transmission repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or...
Steering Wheel Damage - 07/02/2012
It has been found that many 2012 and 2013 model year steering wheel replacements are returned with some form of damage (cuts, severe scrapes and damaged center metal emblems). After review of the damaged steering wheels evidence has been found of a sharp...
Blower Motor Diagnosis - 07/02/2012
... were established to reduce the number of fully functional blower motors that are being returned to the WPC. The technician should review applicable bulletins prior to component replacement. ...
New A/C Refrigerant - R1234yf - 07/02/2012
... GM will only reimburse the amount of refrigerant that is actually used.Refrigerant R1234yf, part number 19260234, must be billed by the gram in the Parts Quantity field. The refrigerant is packaged and sold in a 4.5 kg container at a cost of $636.00...
Personal Property Damage - 06/30/2011
... customer no longer has the purchase receipt and it is evident that the coat isn't all that new, a partial reimbursement may be more appropriate. When a replacement reimbursement is made to the customer, they must surrender the item and the service agent...
Recall 10426 Update - 06/30/2011
... seeking completion of this campaign. Transactions submitted with the axle pin charged out in the parts field may reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not...
GMPP CARES Online - 11/17/2011
... prior to transaction submission. It may become necessary to contact CARES if the coverage result returns a "Requires Review" statement. ...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
New Vehicle Tire Warranty - 09/04/2013
... conditions will be charged backThe prorated amount of the tire only is submitted as Customer ParticipationA Pre-Repair Authorization must be generated for all tire warranty transactions (GWM > Prepare & Submit Transactions > Search/Create a...
Certified Elite Criteria Update - 10/01/2013
... Vehicle Customer Retention - 43% or higher (NEW) 2% increase from the previous periodDealership Parts Loyalty - 85% or higher (NEW) 2% increase from the previous periodRepeat Repairs - 3% or less (no change)Service Training Standards - 100% or above...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... the 2 year/24,000 mile plan. A customer who purchased or leased a 2013 Silverado 1500 from a participating agent will need to sign a customer acknowledgement form and a copy is to be retained in the vehicle deal jacket. Customers who purchased...
New Accessory Programs - 04/12/2013
... service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants with earnPOWER awards points when they order eligible accessories on eligible vehicles...
Reject of the month: Net Item Expense - 04/12/2013
... filling the customer's fuel tank and washing the truck for customer satisfaction due to the part being on back order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered...
March 2013 Recall Update - 03/11/2013
... and Pontiac Montana SV6 and Torrent. The special coverage is being administered in phases due to part availability. Noncompliance Recall 12209B - Turn Signal Bulb Outage Indicator Inoperative: The service procedure for the recall bulletin has been...
Where are the Manuals? - 03/11/2013
... & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for the parts department. Global Warranty Management...
GM Certified Service Employee Discount Program - 02/26/2013
... all US GM salaried, hourly and retired employees a discount towards any customer pay service or parts purchased at a participating US dealership has been extended for the 2013 calendar year. The discount is based on the total customer pay repair order...
GMPP Tax Update for Indiana Dealers - 02/26/2013
Dealers must no longer charge sales tax on the sale of a vehicle service contract. The tax is now applicable on the parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... be found in SI within the General Information link under Dealer Installed Accessories. 6. The core return policy was revised in May, 2012. The new policy stated that all warranty cores require return. All warranty cores must be retained until the receipt...
Administrative Allowance - 12/18/2012
... The allowance is for the time required to submit the Tire Pre-Repair Authorization into GWM and to return the tire to the tire manufacturer. "Document only" requests from the WPC only allow for a 0.2 hour administrative allowance....
Reject of the Month - 11/05/2012
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Simplifying Accessories - 10/08/2012
... installed on a vehicle at the dealership, not the assembly plant. If an accessory is meant to be part of the vehicle configuration when it is being built, the accessory is often sent to the delivering dealership before the vehicle arrives. Once the vehicle...
Updated GM Requirements for Maintenance Services - 01/28/2014
... the maintenance plans require that the customer have their complimentary services performed at a participating same-franchise dealership. However, in the interest of customer convenience, GM will allow maintenance services to be performed at a different...
Certified Elite Criteria - 01/28/2014
... closure rate, the thresholds include new vehicle customer retention of 64% or higher, dealership parts loyalty of 87%, repeat repairs less than 3%, and Service Training Standards of 100% or greater. The benefits associated with Certified Elite will be...
HAZMAT - 06/06/2014
The US Department of Transportation requires hazardous material compliance training for anyone who could directly affect hazardous material transportation safety. The USDOT requires recurrent HazMat compliance training at least once every three years....
Refrigerant - 05/09/2014
... announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105 per unit. The part number for a...
Courtesy Transportation Requirements - 12/19/2014
Effective January 1, 2015, GM returned to policy standards in regards to courtesy transportation. Courtesy transportation rentals must be aligned with GM brands and specific segments within brands and to be current or within the past one model year. Reimbursement...
Customer Pay Service Offer - 11/25/2014
... or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from November 1, through December 31, 2014.Eligible LLPW components include...
Powertrain/Drivetrain Assembly - 11/25/2014
... When it is determined that the component requires replacement, a copy of the documentation must be returned with the failed assembly. ...
December 2014 Recall Update - 11/25/2014
... ATS four-door, and 2014 Cadillac CTS sedan (VIN A) vehicles that were serviced with a suspect part are involved in the recall to replace both front outboard lap belt pretensioners. There are approximately 48,000 vehicles involved. The recall is being...
Colorado and Canyon - 10/03/2014
... from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000 Canyons during the first 30 days after...
Unintended Ignition Key Rotation Clarification - 10/03/2014
... - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising...
Ignition Switch Websites - 08/05/2014
... is 598,484. The site reports that multiple shifts are working 7 days a week to produce parts and are also launching additional production lines. It is anticipated that 521,090 service kits will be produced from July 27-August 23; 635,370 kits...
Ignition Switch Websites - 08/05/2014
... is 598,484. The site reports that multiple shifts are working 7 days a week to produce parts and are also launching additional production lines. It is anticipated that 521,090 service kits will be produced from July 27-August 23; 635,370 kits...
Ignition Recall Update - 06/06/2014
... www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance Center. The CAC advisor receives the customer's...
Certified Elite Criteria - 07/01/2014
... New Vehicle Customer Retention threshold has increased to 66% or higher. The Dealership Parts Loyalty threshold has also increased to 89%; a rolling 12-month number. In order to receive Certified Elite benefits, the dealer is required to meet all of...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently being shipped under one part number, based on the VIN number placed on the order. Dealers...
GM Employee Discount Program Extended - 02/17/2017
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop, or on an over...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... Assembly Repair vs Replacement Include the worksheet with a shop copy of the job card when returning a requested assembly to the WPC Scan and attach the worksheet to the warranty transaction for any assembly replacements that are submitted for...
December 2016 Recall Update - 11/29/2016
... with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer Enthusiasm. The recall will remain open in IVH. Safety Recall 14491, 14735, 15406C, 15815-02,...
Reject of the Month - 11/29/2016
... for payment, the transaction returned with the following rejects: - Error 072: total parts amount exceeds the allowance for labor code - Error 073: other labor hours exceed the allowance for labor code - Error 083: sublet amount exceeds the...
Service Agent Self-Empowerment Updates - 05/22/2017
... the following situations: Potential repeat repair transactions that are less than $250 Excessive parts - parts total is less than $250 Transactions with odometer discrepancies that are less than $500 Policy transactions that total less than $2,500 Up...
Limited Lifetime - 06/19/2017
... owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts and Accessories Policies and Procedures Manual provides detail on components that are covered by the...
Policy Changes - 07/25/2017
... required to add the line to the job card. The service consultant or other non-technician service department employees may add the line to the job card. Management is no longer required to approve added lines to address open safety, emissions, and non-compliance...
The Waiting Room - 03/21/2017
... customers are involved and even excited about coming back. Customers are typically more eager to return to the dealership waiting room when they aren’t bored....
Rejects for excessive parts and other labour hours has caused issues for a dealer in Minnesota. The "What Would You Do" example from the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The...
Simplifying Accessories - 10/08/2012
... installed on a vehicle at the dealership, not the assembly plant. If an accessory is meant to be part of the vehicle configuration when it is being built, the accessory is often sent to the delivering dealership before the vehicle arrives. Once the vehicle...
Updated GM Requirements for Maintenance Services - 01/28/2014
... the maintenance plans require that the customer have their complimentary services performed at a participating same-franchise dealership. However, in the interest of customer convenience, GM will allow maintenance services to be performed at a different...
Certified Elite Criteria - 01/28/2014
... closure rate, the thresholds include new vehicle customer retention of 64% or higher, dealership parts loyalty of 87%, repeat repairs less than 3%, and Service Training Standards of 100% or greater. The benefits associated with Certified Elite will be...
HAZMAT - 06/06/2014
The US Department of Transportation requires hazardous material compliance training for anyone who could directly affect hazardous material transportation safety. The USDOT requires recurrent HazMat compliance training at least once every three years....
Refrigerant - 05/09/2014
... announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105 per unit. The part number for a...
Courtesy Transportation Requirements - 12/19/2014
Effective January 1, 2015, GM returned to policy standards in regards to courtesy transportation. Courtesy transportation rentals must be aligned with GM brands and specific segments within brands and to be current or within the past one model year. Reimbursement...
Customer Pay Service Offer - 11/25/2014
... or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from November 1, through December 31, 2014.Eligible LLPW components include...
Powertrain/Drivetrain Assembly - 11/25/2014
... When it is determined that the component requires replacement, a copy of the documentation must be returned with the failed assembly. ...
December 2014 Recall Update - 11/25/2014
... ATS four-door, and 2014 Cadillac CTS sedan (VIN A) vehicles that were serviced with a suspect part are involved in the recall to replace both front outboard lap belt pretensioners. There are approximately 48,000 vehicles involved. The recall is being...
Colorado and Canyon - 10/03/2014
... from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000 Canyons during the first 30 days after...
Unintended Ignition Key Rotation Clarification - 10/03/2014
... - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising...
Ignition Switch Websites - 08/05/2014
... is 598,484. The site reports that multiple shifts are working 7 days a week to produce parts and are also launching additional production lines. It is anticipated that 521,090 service kits will be produced from July 27-August 23; 635,370 kits...
Ignition Switch Websites - 08/05/2014
... is 598,484. The site reports that multiple shifts are working 7 days a week to produce parts and are also launching additional production lines. It is anticipated that 521,090 service kits will be produced from July 27-August 23; 635,370 kits...
Ignition Recall Update - 06/06/2014
... www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance Center. The CAC advisor receives the customer's...
Certified Elite Criteria - 07/01/2014
... New Vehicle Customer Retention threshold has increased to 66% or higher. The Dealership Parts Loyalty threshold has also increased to 89%; a rolling 12-month number. In order to receive Certified Elite benefits, the dealer is required to meet all of...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently being shipped under one part number, based on the VIN number placed on the order. Dealers...
GM Employee Discount Program Extended - 02/17/2017
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active employees and retirees that spend $25 or more in the service lane, in the body shop, or on an over...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... Assembly Repair vs Replacement Include the worksheet with a shop copy of the job card when returning a requested assembly to the WPC Scan and attach the worksheet to the warranty transaction for any assembly replacements that are submitted for...
December 2016 Recall Update - 11/29/2016
... with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer Enthusiasm. The recall will remain open in IVH. Safety Recall 14491, 14735, 15406C, 15815-02,...
Reject of the Month - 11/29/2016
... for payment, the transaction returned with the following rejects: - Error 072: total parts amount exceeds the allowance for labor code - Error 073: other labor hours exceed the allowance for labor code - Error 083: sublet amount exceeds the...
Service Agent Self-Empowerment Updates - 05/22/2017
... the following situations: Potential repeat repair transactions that are less than $250 Excessive parts - parts total is less than $250 Transactions with odometer discrepancies that are less than $500 Policy transactions that total less than $2,500 Up...
Limited Lifetime - 06/19/2017
... owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty Quick Reference Chart in the Parts and Accessories Policies and Procedures Manual provides detail on components that are covered by the...
Policy Changes - 07/25/2017
... required to add the line to the job card. The service consultant or other non-technician service department employees may add the line to the job card. Management is no longer required to approve added lines to address open safety, emissions, and non-compliance...
The Waiting Room - 03/21/2017
... customers are involved and even excited about coming back. Customers are typically more eager to return to the dealership waiting room when they aren’t bored....
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... customer pay job card doesn’t have this documentation requirement. However, if a subsequent part warranty transaction is required, the flush code on the original repair may be requested to verify that the reason for the part warranty isn’t...
Service Update Bulletin - 05/22/2017
A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation...
Reject of the Month - 04/08/2016
... areas of compliance. On initial submission, if there are no other errors on the claim, these particular issues will not cause the transaction to reject; rather they will pay, with potential for chargeback in a review situation. Remember that transaction...
Verifying The Repair Process - 04/28/2016
... seal. The repair was completed and documented by the technician with time punches and necessary parts charged out. Of the replacement parts charged out, a new oil seal, two gaskets, 9 quarts of oil and filter are included. Have questions to substantiate...
Safety Recall 15822 - 05/23/2016
... has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side seatbelt retractor on new, unused and unsold vehicles in dealer inventory with less than...
Roadside Assistance - 05/24/2016
... Assistance is the Reunite program. A "Reunite Tow" is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
Special Tool Loan Program - 06/27/2016
... be shipped via 2-day ground (overnight is available with an additional charge) and then must be returned to the central distribution warehouse in Romeoville, IL, after 5 days of use. ...
Tire Prorating & Admin Allowance - 10/26/2016
... field of the warranty transaction for submitting the Tire Pre-Repair Authorization into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
December 2015 Recall Update - 12/01/2015
... Pretensioner Locking Performance: The safety recall has been revised to include an update to the Part Information section. The kit for the Buick Encore (cocoa color) is no longer available for ordering. Dealers are to order individual components of the...
2016 Camaro & Malibu - 02/02/2016
... and Manufacturing. A successful product launch requires that customers have their vehicles returned to them as quickly as possible and identifying root cause quickly to correct product issues in a timely manner. ...
October 2015 Recall Update - 10/02/2015
... Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013...
City Express Cargo Van - 06/30/2015
... directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the WPC for inspection. GM will notify...
GM CCA Battery Service Center - 06/30/2015
... exchange process will not change. The batteries remain on restriction through TAC and must be returned to the BSC or WPC. ...
August 2015 Recall Update - 07/29/2015
... mileage.Special Coverage 14567A: Rear Seat Belt Buckle Damage: A statement has been added to the parts information section of the special coverage, requesting dealers not to order recall parts for shelf stock. Very few vehicles are expected to require...
Certified Elite - 07/29/2015
... to 1.3% or less, and the dealership field action closure rate has increased to 95%. Dealership parts loyalty remains at 90% and service training standards stays the same as well as 100% or greater. The benefits associated with Certified Elite status...
May 2015 Recall Update - 04/28/2015
... Ignition Switch/Ignition Lock Cylinder/Ignition Key-Keys for Life Program: The part information, service procedure, and warranty transaction information sections of the bulletin have been updated to reflect the Keys for Life Program. Special Coverage...
Reject of the Month - 01/21/2015
... was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The claim rejected with error 067 for parts incompatibility due to the weatherstrip part numbers. After...
Bulletin Updates - 01/21/2015
... result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery replacement labor time) in the labor field;...
Battery Replacement Bulletin - 09/25/2018
... provides detail on Original Equipment Batteries and ACDelco Replacement Battery Approved Warranty Part Numbers. The bulletin update contains the 2019 model year. The battery warranty replacement part table has been removed from the latest version....
Cause of Failure - 08/22/2017
... actually know the cause of failure because certain components being replaced aren’t taken apart and examined to determine the cause of failure. The Warranty Part Center may do that to analyze the component to determine the root cause of the failure,...
From the Forum: Sublet Repair Facility - 08/22/2017
... approval is required from GM. If GM receives customer complaints regarding the work performed by a particular establishment, GM reserves the right to withdraw its approval for such establishment, GM will consult with Service Agent before withdrawing...
GM Authorization - 02/20/2018
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... customer pay job card doesn’t have this documentation requirement. However, if a subsequent part warranty transaction is required, the flush code on the original repair may be requested to verify that the reason for the part warranty isn’t...
Service Update Bulletin - 05/22/2017
A SUB involves the correction of new/unsold vehicles in inventory and customer vehicles that return to the dealership for any type of service, as long as the applicable warranty is in effect. A SUB addresses a non-safety related repair or installation...
Reject of the Month - 04/08/2016
... areas of compliance. On initial submission, if there are no other errors on the claim, these particular issues will not cause the transaction to reject; rather they will pay, with potential for chargeback in a review situation. Remember that transaction...
Verifying The Repair Process - 04/28/2016
... seal. The repair was completed and documented by the technician with time punches and necessary parts charged out. Of the replacement parts charged out, a new oil seal, two gaskets, 9 quarts of oil and filter are included. Have questions to substantiate...
Safety Recall 15822 - 05/23/2016
... has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side seatbelt retractor on new, unused and unsold vehicles in dealer inventory with less than...
Roadside Assistance - 05/24/2016
... Assistance is the Reunite program. A "Reunite Tow" is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
Special Tool Loan Program - 06/27/2016
... be shipped via 2-day ground (overnight is available with an additional charge) and then must be returned to the central distribution warehouse in Romeoville, IL, after 5 days of use. ...
Tire Prorating & Admin Allowance - 10/26/2016
... field of the warranty transaction for submitting the Tire Pre-Repair Authorization into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
December 2015 Recall Update - 12/01/2015
... Pretensioner Locking Performance: The safety recall has been revised to include an update to the Part Information section. The kit for the Buick Encore (cocoa color) is no longer available for ordering. Dealers are to order individual components of the...
2016 Camaro & Malibu - 02/02/2016
... and Manufacturing. A successful product launch requires that customers have their vehicles returned to them as quickly as possible and identifying root cause quickly to correct product issues in a timely manner. ...
October 2015 Recall Update - 10/02/2015
... Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013...
City Express Cargo Van - 06/30/2015
... directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the WPC for inspection. GM will notify...
GM CCA Battery Service Center - 06/30/2015
... exchange process will not change. The batteries remain on restriction through TAC and must be returned to the BSC or WPC. ...
August 2015 Recall Update - 07/29/2015
... mileage.Special Coverage 14567A: Rear Seat Belt Buckle Damage: A statement has been added to the parts information section of the special coverage, requesting dealers not to order recall parts for shelf stock. Very few vehicles are expected to require...
Certified Elite - 07/29/2015
... to 1.3% or less, and the dealership field action closure rate has increased to 95%. Dealership parts loyalty remains at 90% and service training standards stays the same as well as 100% or greater. The benefits associated with Certified Elite status...
May 2015 Recall Update - 04/28/2015
... Ignition Switch/Ignition Lock Cylinder/Ignition Key-Keys for Life Program: The part information, service procedure, and warranty transaction information sections of the bulletin have been updated to reflect the Keys for Life Program. Special Coverage...
Reject of the Month - 01/21/2015
... was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The claim rejected with error 067 for parts incompatibility due to the weatherstrip part numbers. After...
Bulletin Updates - 01/21/2015
... result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery replacement labor time) in the labor field;...
Battery Replacement Bulletin - 09/25/2018
... provides detail on Original Equipment Batteries and ACDelco Replacement Battery Approved Warranty Part Numbers. The bulletin update contains the 2019 model year. The battery warranty replacement part table has been removed from the latest version....
Cause of Failure - 08/22/2017
... actually know the cause of failure because certain components being replaced aren’t taken apart and examined to determine the cause of failure. The Warranty Part Center may do that to analyze the component to determine the root cause of the failure,...
From the Forum: Sublet Repair Facility - 08/22/2017
... approval is required from GM. If GM receives customer complaints regarding the work performed by a particular establishment, GM reserves the right to withdraw its approval for such establishment, GM will consult with Service Agent before withdrawing...
GM Authorization - 02/20/2018
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
January 2018 Recall Update - 12/21/2017
... supplier. Certain 2009 Pontiac Vibe vehicles are involved. Safety Recall 17337-01: Diesel Particulate Matter Sensor Diagnostic Fault: Phase 2 of the recall has been released. Vehicles involved in Phase 2 include certain 2016-2018 Chevrolet Colorado...
Policy Decision - 04/23/2018
... of the Policy Evaluation Tool as we currently know it. The PET is used to determine GM’s participation in out-of-warranty service repairs based on the customer’s overall GM engagement and loyalty. Rather than a participation calculation based...
Off Lease Trucks - 12/21/2017
... SUVs, and high end models. Franchised dealers will have first pick of the plentiful vehicles returning off lease with independent retailers continuing to face a thin supply. ...
PQC Requirements - 01/22/2018
... This information must be included with a copy of the job card if the component is required to be returned to the WPC....
HAZ MAT Tips - 03/26/2019
... good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains a Guide for...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Approved Pre-Authorizations - 02/21/2019
PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Warranty Blocks and Branded Titles - 01/28/2020
... Systems Warranty - Federal or California Emissions Warranty must be honored as long as the OEM part is present on the vehicle and is able to be repaired or replaced per published service procedures. Failures must be due to a defect in material or workmanship...
Policy Evaluation Tool - 09/24/2019
... be considered, using warranty rates, not customer pay. It is a requirement to stay within the GM participation amount, or range, provided by the tool. Any deviation requires pre-approval from the dealer’s DMA using the Claim Pre-Approval Request...
Pre-Repair Authorization - 01/29/2020
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Rental Days - 12/02/2019
... rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit increase policy was released with Global Message GCUS-9-8486 for job cards with...
Assembly Consumer Warranty - 12/02/2019
... components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the...
OnTRAC Renew & Switch - 05/29/2020
... greater than 20 days will be flagged and automatically show a Renew button below the blue “Return” button (far right of the VIN). Rentals with 20 days or greater will show a yellow Renew button and those with 25 days or greater will show...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Auto Industry Recovery - 06/23/2020
Global vehicle sales may fall year over year by more than 20% in 2020 and not return to pre-COVID-19 levels until 2023. While everyone wants to get back to normal a full recovery is not likely to occur until people are confident that it is safe to reengage...
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of...
Accessories: LPO, ACO, and IBP - 11/25/2020
... (IBP Accessories). Associated Accessories offered through GM’s Integrated Business Partners (IBP) are covered by the individual accessory manufacturer. GM, however, will pay labor and an administrative allowance if the accessory needs to be replaced...
Employee Discount Program - 09/22/2020
... widows/widowers of former salary employees with 5 or more years of cumulative service are eligible participants in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... repurchase from the customer, the dealership administers the repurchase closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Badging - 04/29/2021
... left corner of the tailgate to the center high post above the license plate bracket. Even the returning Hummer has embraced large font, both front and rear of the vehicle. ...
Getting to Know the PET - 01/03/2022
... use PET if you feel offering out of warranty assistance is the best decision for the particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required...
May 2022 Recall Update - 04/26/2022
... N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain 2021 Cadillac Escalade/Escalade ESV, Chevrolet Suburban/Tahoe,...
New Rental Policy Guidelines - 05/25/2022
... have significantly impacted both the availability and daily rate of rental vehicles at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers...
... supplier. Certain 2009 Pontiac Vibe vehicles are involved. Safety Recall 17337-01: Diesel Particulate Matter Sensor Diagnostic Fault: Phase 2 of the recall has been released. Vehicles involved in Phase 2 include certain 2016-2018 Chevrolet Colorado...
Policy Decision - 04/23/2018
... of the Policy Evaluation Tool as we currently know it. The PET is used to determine GM’s participation in out-of-warranty service repairs based on the customer’s overall GM engagement and loyalty. Rather than a participation calculation based...
Off Lease Trucks - 12/21/2017
... SUVs, and high end models. Franchised dealers will have first pick of the plentiful vehicles returning off lease with independent retailers continuing to face a thin supply. ...
PQC Requirements - 01/22/2018
... This information must be included with a copy of the job card if the component is required to be returned to the WPC....
HAZ MAT Tips - 03/26/2019
... good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains a Guide for...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Approved Pre-Authorizations - 02/21/2019
PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Warranty Blocks and Branded Titles - 01/28/2020
... Systems Warranty - Federal or California Emissions Warranty must be honored as long as the OEM part is present on the vehicle and is able to be repaired or replaced per published service procedures. Failures must be due to a defect in material or workmanship...
Policy Evaluation Tool - 09/24/2019
... be considered, using warranty rates, not customer pay. It is a requirement to stay within the GM participation amount, or range, provided by the tool. Any deviation requires pre-approval from the dealer’s DMA using the Claim Pre-Approval Request...
Pre-Repair Authorization - 01/29/2020
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Rental Days - 12/02/2019
... rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit increase policy was released with Global Message GCUS-9-8486 for job cards with...
Assembly Consumer Warranty - 12/02/2019
... components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the...
OnTRAC Renew & Switch - 05/29/2020
... greater than 20 days will be flagged and automatically show a Renew button below the blue “Return” button (far right of the VIN). Rentals with 20 days or greater will show a yellow Renew button and those with 25 days or greater will show...
Open Recalls - 05/28/2020
As many dealerships are either re-opening, returning to normal staffing levels, or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing...
Auto Industry Recovery - 06/23/2020
Global vehicle sales may fall year over year by more than 20% in 2020 and not return to pre-COVID-19 levels until 2023. While everyone wants to get back to normal a full recovery is not likely to occur until people are confident that it is safe to reengage...
Warranty Labor Rate: Option A - 11/25/2020
Option A (Retail Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2020. Dealers that wish to maintain Option A labor rate status and not take advantage of...
Accessories: LPO, ACO, and IBP - 11/25/2020
... (IBP Accessories). Associated Accessories offered through GM’s Integrated Business Partners (IBP) are covered by the individual accessory manufacturer. GM, however, will pay labor and an administrative allowance if the accessory needs to be replaced...
Employee Discount Program - 09/22/2020
... widows/widowers of former salary employees with 5 or more years of cumulative service are eligible participants in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum...
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... repurchase from the customer, the dealership administers the repurchase closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Badging - 04/29/2021
... left corner of the tailgate to the center high post above the license plate bracket. Even the returning Hummer has embraced large font, both front and rear of the vehicle. ...
Getting to Know the PET - 01/03/2022
... use PET if you feel offering out of warranty assistance is the best decision for the particular case. Consider that use of a Goodwill Tool or Owner Loyalty Certificate may be more appropriate, and in some cases preferred by the customer. Enter all required...
May 2022 Recall Update - 04/26/2022
... N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain 2021 Cadillac Escalade/Escalade ESV, Chevrolet Suburban/Tahoe,...
New Rental Policy Guidelines - 05/25/2022
... have significantly impacted both the availability and daily rate of rental vehicles at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers...
Reject of the Month - April 2023 - 03/23/2023
... punch of 0.5 hours. The original diagnosis was performed and time punched on a preceding parts ordered job card. A new job card was opened when the parts were in and the customer returned for the repair. The new job card documented component replacement...
Policy Evaluation Tool Pilot Program - 05/23/2023
... fully disclose the total repair cost, the Dealer discount (if applicable), GM Policy assistance participation, and the final amount due from customer. The Policy Evaluation Tool must continue to be run at warranty rates to determine the recommended amount...
The Cause of Failure - 06/26/2023
... and “Correction” fields at the time of first transaction submission. If parts were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”,...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
GM Authorization - 02/28/2023
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Shipping Charges - 01/24/2023
To avoid shipping charges dealers should contact RXO Logistics (not XPO LTL) for all GM material return questions and guidance (excluding Chevrolet Bolt batteries). RXO Logistics contact information: 855.654.7157 or email SCGMOPS@rxo.com.
Continental Tire Recall - 10/26/2023
... recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
Reject of the Month - September 2023 - 08/29/2023
... recall bulletin, total $1,140 as noted below: ** Submit a $520.00 USD ($624.00 CAN) administrative part allowance. Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. ** Submit a $600.00 USD ($720.00...
Dongle Reminders: - 08/29/2023
... a manual review process. The dongle device scan is required on claims involving dealer installed part warranty transactions, mobile repairs that result in a warranty transaction as well as in cases where the vehicle shows up with a dead battery and cannot...
Dealer Empowerment - 02/26/2024
... up to $2,500 and within $500 of the Policy Evaluation Tool result. Repeat Repairs/Pyramiding and Part Ceiling Exceeded transactions may be self-authorized up to $250. And transactions with a Mileage Discrepancy (Odometer Less than Previously Reported)...
Option C - Third Year - 11/29/2023
... year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled in Option C for the next three years, January 1, 2024 through...
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Cruise - 04/23/2024
... autonomous systems engaged. This move is key to validating the self-driving systems in its path to return to driverless operations. ...
Special Coverage Adjustment 04039C - 01/06/2010
... diesel engine. The special coverage only covers injector replacement as a result of high fuel return rates due to fuel injector body cracks, ball seat erosion, or high pressure seal extrusion. The special coverage covers the condition for 7/200,000 ...
95/5 - 04/23/2024
... is required are straight time labor operations, published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to...
BrightDrop - 03/23/2024
Effective March 1, 2024, BrightDrop Service and Parts Policies and Procedures documents have been integrated into both the Service P&P and Parts P&P documents. Language has been added clarifying that cross-line warranty repairs are only allowed...
Sublet Repairs - 02/26/2024
... lower of the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances...
Reject of the Month - January 2024 - 12/26/2023
... for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified that the DEF tank could not build sufficient...
EPIC De-commission - 08/29/2023
EPIC is scheduled for de-commission on 10/15/2023. All of the functionality associated with EPIC was transferred to Parts Workbench Plus in early August. The Parts Workbench Plus App is available in the GlobalConnect App Center.
GM and The Moth - 08/29/2023
GM and The Moth have partnered to bring The Moth’s Pop-up Porch to Detroit and Ann Arbor. GM first partnered with the nonprofit a few years ago to hold storytelling workshops at GM for groups of employees and to sponsor events. Storytelling is viewed...
October 2023 Recall Update - 09/25/2023
... 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall N222371151-11 Heated Steering Wheel Retrofit:...
Rental Reimbursement - 11/21/2022
... recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies, both in the availability of vehicles and the higher-than-normal daily rental rate these companies are charging. GM requested that dealers...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... be GM authorized. It’s important to detail in the Business Case section why GM should participate in the repair. The most common reason to request GM help is the extended warranty does not cover the needed repair. Sometimes there is an extended...
Minimizing Rejected Transactions - 03/23/2023
... for OLH must be marked. In addition to a dealer’s 95/5 percentage, STS performance is also part of the requirement. Authorization code A (Policy) - Policy repair empowerment, along with regular warranty claims, is now up to $3,000.00. Keep...
Technical Assistance - 03/23/2023
... The database contains technical service information provided by GM service and engineering departments and dealer service departments, including case closings. Technical Assistance, or TAC, is a GM department that technicians can reach out to when they...
... punch of 0.5 hours. The original diagnosis was performed and time punched on a preceding parts ordered job card. A new job card was opened when the parts were in and the customer returned for the repair. The new job card documented component replacement...
Policy Evaluation Tool Pilot Program - 05/23/2023
... fully disclose the total repair cost, the Dealer discount (if applicable), GM Policy assistance participation, and the final amount due from customer. The Policy Evaluation Tool must continue to be run at warranty rates to determine the recommended amount...
The Cause of Failure - 06/26/2023
... and “Correction” fields at the time of first transaction submission. If parts were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”,...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
GM Authorization - 02/28/2023
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Shipping Charges - 01/24/2023
To avoid shipping charges dealers should contact RXO Logistics (not XPO LTL) for all GM material return questions and guidance (excluding Chevrolet Bolt batteries). RXO Logistics contact information: 855.654.7157 or email SCGMOPS@rxo.com.
Continental Tire Recall - 10/26/2023
... recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
Reject of the Month - September 2023 - 08/29/2023
... recall bulletin, total $1,140 as noted below: ** Submit a $520.00 USD ($624.00 CAN) administrative part allowance. Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. ** Submit a $600.00 USD ($720.00...
Dongle Reminders: - 08/29/2023
... a manual review process. The dongle device scan is required on claims involving dealer installed part warranty transactions, mobile repairs that result in a warranty transaction as well as in cases where the vehicle shows up with a dead battery and cannot...
Dealer Empowerment - 02/26/2024
... up to $2,500 and within $500 of the Policy Evaluation Tool result. Repeat Repairs/Pyramiding and Part Ceiling Exceeded transactions may be self-authorized up to $250. And transactions with a Mileage Discrepancy (Odometer Less than Previously Reported)...
Option C - Third Year - 11/29/2023
... year of the agreement were required to complete the 2024 Standard Option C Re-Enrollment form and return it via email by November 30, 2023. By doing so, the dealership is then re-enrolled in Option C for the next three years, January 1, 2024 through...
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Cruise - 04/23/2024
... autonomous systems engaged. This move is key to validating the self-driving systems in its path to return to driverless operations. ...
Special Coverage Adjustment 04039C - 01/06/2010
... diesel engine. The special coverage only covers injector replacement as a result of high fuel return rates due to fuel injector body cracks, ball seat erosion, or high pressure seal extrusion. The special coverage covers the condition for 7/200,000 ...
95/5 - 04/23/2024
... is required are straight time labor operations, published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to...
BrightDrop - 03/23/2024
Effective March 1, 2024, BrightDrop Service and Parts Policies and Procedures documents have been integrated into both the Service P&P and Parts P&P documents. Language has been added clarifying that cross-line warranty repairs are only allowed...
Sublet Repairs - 02/26/2024
... lower of the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances...
Reject of the Month - January 2024 - 12/26/2023
... for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified that the DEF tank could not build sufficient...
EPIC De-commission - 08/29/2023
EPIC is scheduled for de-commission on 10/15/2023. All of the functionality associated with EPIC was transferred to Parts Workbench Plus in early August. The Parts Workbench Plus App is available in the GlobalConnect App Center.
GM and The Moth - 08/29/2023
GM and The Moth have partnered to bring The Moth’s Pop-up Porch to Detroit and Ann Arbor. GM first partnered with the nonprofit a few years ago to hold storytelling workshops at GM for groups of employees and to sponsor events. Storytelling is viewed...
October 2023 Recall Update - 09/25/2023
... 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall N222371151-11 Heated Steering Wheel Retrofit:...
Rental Reimbursement - 11/21/2022
... recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental agencies, both in the availability of vehicles and the higher-than-normal daily rental rate these companies are charging. GM requested that dealers...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... be GM authorized. It’s important to detail in the Business Case section why GM should participate in the repair. The most common reason to request GM help is the extended warranty does not cover the needed repair. Sometimes there is an extended...
Minimizing Rejected Transactions - 03/23/2023
... for OLH must be marked. In addition to a dealer’s 95/5 percentage, STS performance is also part of the requirement. Authorization code A (Policy) - Policy repair empowerment, along with regular warranty claims, is now up to $3,000.00. Keep...
Technical Assistance - 03/23/2023
... The database contains technical service information provided by GM service and engineering departments and dealer service departments, including case closings. Technical Assistance, or TAC, is a GM department that technicians can reach out to when they...
Service Update Bulletin - 07/25/2023
... Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided that the applicable warranty is still in effect. This type of field action is implemented to address a non-safety...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... refrigerant leak will have a different amount of refrigerant. Since refrigerant is billed out as a part number, although it comes from a machine, communication between the technician and the parts department is key in making sure the correct amount of...
Warranty and the Technician - 06/20/2022
... comments and with separate on/off punch time that must be clocked prior to billing out parts on the job card. Before closeout of the job card, the ending odometer mileage must be recorded on the job card and it must be transferred from the shop...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Customer Enthusiasm Guidelines - 01/27/2022
A Customer Enthusiasm repair is a repair performed, with GM participation, within the warranty period, where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
Recall N202324251-01 RRAB - 05/25/2022
... new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the new RH part (barcode or QR code) scanned and submitted...
Cross-Line Warranty - 10/26/2021
... may be performed on non-franchised used vehicles sold by the dealership from their Pre-Owned department, including in-stock used vehicles requiring warranty repair. Exception: Cadillac First Maintenance services must be performed at a Cadillac dealership. When...
Authorized Dealer - 10/26/2021
If a customer with a Chevrolet electric vehicle contacts a non-participating dealer or dealer that has not yet met all training, tool, and equipment requirements for service, they should be directed to Chevrolet.com or 1-833-EVCHEVY to find a participating...
Policies and Procedures 2021 - 03/22/2021
... be approved by the region. Also, if there is a later failure of a component that was replaced as part of the Special Coverage, the warranty on that part is 12 months from the original date of installation. If the vehicle is still within the Special Coverage...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
January 2021 Recall Update - 12/29/2020
... to replace the front passenger airbag inflator module. The recall has been revised to update the parts and warranty information sections. Safety Recall 49152-01 Takata Air Bag Inflators: All 2007-08 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet...
October 2020 Recall Update - 09/22/2020
... 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage...
LTG Frequently Asked Questions - 09/22/2020
... tool box to retrieve the appropriate tool to perform that procedure.-- Perform the procedure.-- Return the tool to the tool box.-- Stop the watch. There are currently almost 10,000 labor operations. These are applied and maintained over 400 labor time...
Policy Evaluation Tool Deviations - 11/25/2020
... Management had the authority to deviate from the Policy Evaluation tool results for customer participation up to $500. With that announcement it stated that dealers were still encouraged to follow the recommended amount of assistance. The dealership...
Empowerment - 06/23/2020
... to transaction submission. In the case of service agent authorization for Net Ceiling Exceeded, Part Ceiling Exceeded, Odometer Discrepancy/Rollback and Repeat Repair authorization is required either prior to transaction submission or at the time of...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership...
Courtesy Transportation - 02/27/2020
... (outside the Bumper-to-Bumper warranty), GM brand maintenance program services, or ZPTI and ZPTC part warranties. If a vehicle is in your dealership and repaired the same day, the two options available are a one-way or two-way shuttle or a $21.00...
GM Employee Discount - 01/22/2018
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Additionally, for the 2018 calendar year, eligible employees/retirees also have the ability to give...
STS Results and Empowerment - 01/22/2018
... 1, 2018, all dealers that were on Dealer Empowerment Level 5 for not meeting STS thresholds returned to standard dealer empowerment (Level 6). Additionally, dealers will not have their empowerment level reduced to Level 5 due to 2017 fourth quarter STS...
OE Batteries - 12/21/2017
... information, including the table. The table provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test...
Recall Summary Update - 01/22/2018
... program. Dealers are instructed to inspect the catalytic converter and replace if the correct part was not installed at time of vehicle assembly. The recall affects certain 2018 Cadillac XTS vehicles. If the converter is replaced, core return policies...
Associated Accessories - 08/22/2017
... repair solution. The manufacturer will provide, at no cost, under the terms of the warranty, the parts necessary to repair the accessory or a complete accessory replacement; as a result parts must not be claimed on a GM warranty transaction. A...
SAASR Page Two - Transaction Analysis - 08/21/2017
... with the following adjustments: labor expenses are adjusted to National average labor rates, parts expenses are adjusted by removing parts mark up, and expenses that are not included in warranty analytics reporting are excluded (customer enthusiasm,...
... Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service, provided that the applicable warranty is still in effect. This type of field action is implemented to address a non-safety...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... refrigerant leak will have a different amount of refrigerant. Since refrigerant is billed out as a part number, although it comes from a machine, communication between the technician and the parts department is key in making sure the correct amount of...
Warranty and the Technician - 06/20/2022
... comments and with separate on/off punch time that must be clocked prior to billing out parts on the job card. Before closeout of the job card, the ending odometer mileage must be recorded on the job card and it must be transferred from the shop...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Customer Enthusiasm Guidelines - 01/27/2022
A Customer Enthusiasm repair is a repair performed, with GM participation, within the warranty period, where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
Recall N202324251-01 RRAB - 05/25/2022
... new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the new RH part (barcode or QR code) scanned and submitted...
Cross-Line Warranty - 10/26/2021
... may be performed on non-franchised used vehicles sold by the dealership from their Pre-Owned department, including in-stock used vehicles requiring warranty repair. Exception: Cadillac First Maintenance services must be performed at a Cadillac dealership. When...
Authorized Dealer - 10/26/2021
If a customer with a Chevrolet electric vehicle contacts a non-participating dealer or dealer that has not yet met all training, tool, and equipment requirements for service, they should be directed to Chevrolet.com or 1-833-EVCHEVY to find a participating...
Policies and Procedures 2021 - 03/22/2021
... be approved by the region. Also, if there is a later failure of a component that was replaced as part of the Special Coverage, the warranty on that part is 12 months from the original date of installation. If the vehicle is still within the Special Coverage...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
January 2021 Recall Update - 12/29/2020
... to replace the front passenger airbag inflator module. The recall has been revised to update the parts and warranty information sections. Safety Recall 49152-01 Takata Air Bag Inflators: All 2007-08 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet...
October 2020 Recall Update - 09/22/2020
... 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage...
LTG Frequently Asked Questions - 09/22/2020
... tool box to retrieve the appropriate tool to perform that procedure.-- Perform the procedure.-- Return the tool to the tool box.-- Stop the watch. There are currently almost 10,000 labor operations. These are applied and maintained over 400 labor time...
Policy Evaluation Tool Deviations - 11/25/2020
... Management had the authority to deviate from the Policy Evaluation tool results for customer participation up to $500. With that announcement it stated that dealers were still encouraged to follow the recommended amount of assistance. The dealership...
Empowerment - 06/23/2020
... to transaction submission. In the case of service agent authorization for Net Ceiling Exceeded, Part Ceiling Exceeded, Odometer Discrepancy/Rollback and Repeat Repair authorization is required either prior to transaction submission or at the time of...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents...
Fixed Ops Averages - 01/28/2020
In the first half of 2019, US franchised new vehicle dealerships sold nearly $65 billion worth of service and parts. Since 2010, the NADA report shows that service and parts sales by the typical dealership have grown by an average of 5.4% year. Dealership...
Courtesy Transportation - 02/27/2020
... (outside the Bumper-to-Bumper warranty), GM brand maintenance program services, or ZPTI and ZPTC part warranties. If a vehicle is in your dealership and repaired the same day, the two options available are a one-way or two-way shuttle or a $21.00...
GM Employee Discount - 01/22/2018
... all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Additionally, for the 2018 calendar year, eligible employees/retirees also have the ability to give...
STS Results and Empowerment - 01/22/2018
... 1, 2018, all dealers that were on Dealer Empowerment Level 5 for not meeting STS thresholds returned to standard dealer empowerment (Level 6). Additionally, dealers will not have their empowerment level reduced to Level 5 due to 2017 fourth quarter STS...
OE Batteries - 12/21/2017
... information, including the table. The table provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test...
Recall Summary Update - 01/22/2018
... program. Dealers are instructed to inspect the catalytic converter and replace if the correct part was not installed at time of vehicle assembly. The recall affects certain 2018 Cadillac XTS vehicles. If the converter is replaced, core return policies...
Associated Accessories - 08/22/2017
... repair solution. The manufacturer will provide, at no cost, under the terms of the warranty, the parts necessary to repair the accessory or a complete accessory replacement; as a result parts must not be claimed on a GM warranty transaction. A...
SAASR Page Two - Transaction Analysis - 08/21/2017
... with the following adjustments: labor expenses are adjusted to National average labor rates, parts expenses are adjusted by removing parts mark up, and expenses that are not included in warranty analytics reporting are excluded (customer enthusiasm,...
Center of Learning - 09/27/2017
... for not meeting the 98% threshold, who have met or exceeded that threshold as of 8/6/2017, will return to standard empowerment level 6 effective October 1, 2017. ...
R-134A Refrigerant - 10/23/2017
The dealer price for R-134a refrigerant has increased. Part number 12356150 has increased from $139.00 to $193.50 for a 30-pound cylinder. Part number 88864533 has increased from $130.00 to $193.50 for a 30-pound cylinder.
November 2017 Recall Update - 10/24/2017
... receive a completion bonus of $25 by performing the recall repair prior to December 31, 2017, and returning the used inflator. The program authorizes dealers to provide alternate transportation to affected vehicle owners while their vehicle is at the...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s state labor charges, taxes, a...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
Sublet Repair Compliancy - 06/25/2018
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Associated Accessories - 05/22/2018
... assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of...
OE Batteries - 06/25/2018
... the information contained within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Attachment Reminder - 07/23/2018
... Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add on repairs; the shop copy of...
Mail-In Rebate - 12/19/2014
... has announced a $200 consumer mail-in rebate with the purchase of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, dealer installed GM parts engine or transmission...
Air Bag Inflator Modules - 03/26/2015
... All instructions contained within the shipping container must be followed. The used module must be returned within two business days of its removal from an involved vehicle. The employee that packs and ships the used module must have received HazMat...
Chevrolet Volt - 02/23/2015
... packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the P...
Upcoming Safety Recall 15206 - 06/30/2015
... vehicle at the outside of the front outboard seating positions can fatigue and separate over time. Parts to perform the recall are currently not available. When parts become available, dealers will replace the front lap seat belt anchor assemblies.&...
Upcoming Safety Recall 15438 - 06/30/2015
... Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly...
When the Service Manager is Away - 06/30/2015
... service management involvement before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that...
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
Refrigerant Recovery and Recharge - 09/02/2015
... a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to...
Maintenance - 10/23/2015
... or 24,000 miles. This program has been very successful for dealers by encouraging customers to return to the selling dealer during the warranty period for maintenance. For 2016 model year Chevrolet, Buick, and GMC models, commercial customers can continue...
JK Tyre Added to GWM - 10/23/2015
... shipping label is generated during the PRA process, the defective tire(s) are to be immediately returned to the WPC. ...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
GM Pre-Owned Collection - 02/02/2016
... used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Bluetooth Calls When Using An iPhone - 02/02/2016
... radio. If they either initiate or receive a Bluetooth(r) call, the infotainment system will not return to the radio station they were listening to when the call is completed. Apparently, it will default to the Bluetooth(r) display. This applies to all...
Assembly Replacement Reminder - 07/28/2016
... prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job card and attach a copy to the warranty transaction submission for review by the WSC or...
Aluminum Wheel Refinishing - 06/27/2016
... the refinisher's responsibilities. Wheels that have been refinished by an outside company must be returned to the same vehicle. To ensure this, the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation...
... for not meeting the 98% threshold, who have met or exceeded that threshold as of 8/6/2017, will return to standard empowerment level 6 effective October 1, 2017. ...
R-134A Refrigerant - 10/23/2017
The dealer price for R-134a refrigerant has increased. Part number 12356150 has increased from $139.00 to $193.50 for a 30-pound cylinder. Part number 88864533 has increased from $130.00 to $193.50 for a 30-pound cylinder.
November 2017 Recall Update - 10/24/2017
... receive a completion bonus of $25 by performing the recall repair prior to December 31, 2017, and returning the used inflator. The program authorizes dealers to provide alternate transportation to affected vehicle owners while their vehicle is at the...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s state labor charges, taxes, a...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
Sublet Repair Compliancy - 06/25/2018
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Associated Accessories - 05/22/2018
... assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of...
OE Batteries - 06/25/2018
... the information contained within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Attachment Reminder - 07/23/2018
... Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add on repairs; the shop copy of...
Mail-In Rebate - 12/19/2014
... has announced a $200 consumer mail-in rebate with the purchase of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, dealer installed GM parts engine or transmission...
Air Bag Inflator Modules - 03/26/2015
... All instructions contained within the shipping container must be followed. The used module must be returned within two business days of its removal from an involved vehicle. The employee that packs and ships the used module must have received HazMat...
Chevrolet Volt - 02/23/2015
... packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the P...
Upcoming Safety Recall 15206 - 06/30/2015
... vehicle at the outside of the front outboard seating positions can fatigue and separate over time. Parts to perform the recall are currently not available. When parts become available, dealers will replace the front lap seat belt anchor assemblies.&...
Upcoming Safety Recall 15438 - 06/30/2015
... Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly...
When the Service Manager is Away - 06/30/2015
... service management involvement before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that...
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
Refrigerant Recovery and Recharge - 09/02/2015
... a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to...
Maintenance - 10/23/2015
... or 24,000 miles. This program has been very successful for dealers by encouraging customers to return to the selling dealer during the warranty period for maintenance. For 2016 model year Chevrolet, Buick, and GMC models, commercial customers can continue...
JK Tyre Added to GWM - 10/23/2015
... shipping label is generated during the PRA process, the defective tire(s) are to be immediately returned to the WPC. ...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
GM Pre-Owned Collection - 02/02/2016
... used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers select a vehicle, the user will pick a dealership and complete...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
Bluetooth Calls When Using An iPhone - 02/02/2016
... radio. If they either initiate or receive a Bluetooth(r) call, the infotainment system will not return to the radio station they were listening to when the call is completed. Apparently, it will default to the Bluetooth(r) display. This applies to all...
Assembly Replacement Reminder - 07/28/2016
... prior to vehicle repair. The worksheet must be completed in its entirety, including labor, parts, and parts handling allowances. Retain the worksheet with the job card and attach a copy to the warranty transaction submission for review by the WSC or...
Aluminum Wheel Refinishing - 06/27/2016
... the refinisher's responsibilities. Wheels that have been refinished by an outside company must be returned to the same vehicle. To ensure this, the dealer must record the wheel id stamp or the cast date on the wheel. The bulletin specific labor operation...
OptiKleen and DEF - 07/25/2017
... the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number 1051515 (quart) or 88865785 (pallet) in the Parts field with...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
March 2017 Recall Update - 02/17/2017
... Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities, and update the service procedure to install the accessory wiring harness components. The bulletin affects certain 2004-2009...
Tire Replacement Labour Operations - 06/06/2014
... Tire Authorization form must be accurately completed, and in certain situations, the tires must be returned to the tire manufacturer. Tires are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labour to mount and...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
Diesel Exhaust Fluid - 10/03/2014
... year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon drum-PN 88863494, and 330 gallon tote-PN 88863495. ...
Policy Decisions - 02/27/2014
... status, click on the Completed link to view the data in Excel format. A benchmark for Customer Participation is, on average, 25% or more. If the Participation Calculator is used with every Policy Decision the percentage will most likely be closer to...
Michelin Tire Recall - 01/28/2014
... complete the Michelin Limited Warranty Claim Form for reimbursement. Defective tires are to be returned immediately to the MAST Inspection Center in Greenville, SC. See Global Message G_0000182693 for complete details and instructions. ...
DEF - 02/27/2014
Effective February 12, 2014, the dealer price of Diesel Exhaust Fluid has been reduced. Pricing for the one gallon package, part number 19286291, is now $6.10. The pricing for a 2.5 gallon package, part number 19286292, is $10.73.
Reject of the Month - 01/10/2014
... by empowered service agents if the condition is due to an additional manufacturing defect and/or parts warranty. If the transaction is beyond the service agent's empowerment, it must be routed for review. In the case of our transaction example,...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
Dexos1 0W20 Price Decrease - 11/18/2013
... This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within the EPIC application. Current dealer price for a quart of 0W20 is $3.65, part number 19...
October 2012 Recall Update - 10/08/2012
... for the ATS and XTS which has a ten day maximum).Upcoming Safety Recall 12190 - Cracked Supply or Return Port on the Fuel Pump Module: Certain vehicles may have a condition in which the plastic supply or return port on the fuel pump module may crack,...
December 2012 Recall Update - 12/18/2012
... must be replaced. Approximately 426,000 vehicles are involved. GM is currently working with the parts supplier to obtain the parts needed to correct the concern. An adequate parts supply is anticipated on January 2, 2013. Dealers will be advised when...
Global Labour Code Transition - 03/11/2013
... the transition draws near, GM will select a date which all pending claims will be returned back to the dealer to transition to the new LTG format. It is recommended that dealers handle all claims prior to that determined date, then do not route any transactions...
Concern Not Duplicated - 05/14/2013
... Especially if that concern has cropped up again in the time since they were in your service department and the survey arrived. The other reason for worry is that if the customer returns within six months of submitting the CCND labour operation and the...
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
End Production - 07/30/2013
... and rear window there is room for extra tall items. The EXT model isn't the only model that won't return for another model year; it is joined by the Escalade Hybrid, Chevrolet Tahoe Hybrid and GM Yukon Hybrid. The standard Escalade and Escalade ESV will...
Accessory Floor Mats - 07/03/2013
The accessory floor mat kit for the Buick LaCrosse is on backorder. ADI's may fulfill orders with the old part number that has Saxonia retainers. It will be necessary to perform a rework to replace the Saxonia retainer with the ITW 2.0 retainers. ITW...
August 2013 Recall Update - 07/30/2013
... Restraint System (SRS) Electronic Control Module (ECM): This bulletin has been updated to include part numbers that are restricted by the PQC. Certain 2003-2004 model year Pontiac Vibe vehicles may require the installation of a sub-wire harness (filter)...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and...
Everyday Value and the $5 Reimbursement - 11/17/2011
... sold for $39.95 or less. Research has shown that the number one reason customers do not return to the dealership for maintenance service is the price. Value pricing will help get your customers in your dealership. The multipoint inspections provide additional...
WPC Pending Debit Change - 09/19/2011
... the number of days that a transaction stays in "Pending Debit" status and the time that the part is held for WPC for processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective"...
Coolant Leak - 08/09/2011
... first check for a leak or coolant residue. If a leak is found at either the surge tank supply or return hose, the hose clamps must be replaced. If a leak is found in the surge tank, either the cap or the cap and tank will require replacement. ...
Certified Service Employee Discount Program - 06/06/2012
... offers all US GM salaried, hourly and retired employees a discount towards customer pay service or parts purchases at participating dealerships. Labour codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations...
... the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number 1051515 (quart) or 88865785 (pallet) in the Parts field with...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
March 2017 Recall Update - 02/17/2017
... Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities, and update the service procedure to install the accessory wiring harness components. The bulletin affects certain 2004-2009...
Tire Replacement Labour Operations - 06/06/2014
... Tire Authorization form must be accurately completed, and in certain situations, the tires must be returned to the tire manufacturer. Tires are prorated after 12,000 miles based on a sliding scale. While the tire cost is prorated, labour to mount and...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
Diesel Exhaust Fluid - 10/03/2014
... year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon drum-PN 88863494, and 330 gallon tote-PN 88863495. ...
Policy Decisions - 02/27/2014
... status, click on the Completed link to view the data in Excel format. A benchmark for Customer Participation is, on average, 25% or more. If the Participation Calculator is used with every Policy Decision the percentage will most likely be closer to...
Michelin Tire Recall - 01/28/2014
... complete the Michelin Limited Warranty Claim Form for reimbursement. Defective tires are to be returned immediately to the MAST Inspection Center in Greenville, SC. See Global Message G_0000182693 for complete details and instructions. ...
DEF - 02/27/2014
Effective February 12, 2014, the dealer price of Diesel Exhaust Fluid has been reduced. Pricing for the one gallon package, part number 19286291, is now $6.10. The pricing for a 2.5 gallon package, part number 19286292, is $10.73.
Reject of the Month - 01/10/2014
... by empowered service agents if the condition is due to an additional manufacturing defect and/or parts warranty. If the transaction is beyond the service agent's empowerment, it must be routed for review. In the case of our transaction example,...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
Dexos1 0W20 Price Decrease - 11/18/2013
... This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within the EPIC application. Current dealer price for a quart of 0W20 is $3.65, part number 19...
October 2012 Recall Update - 10/08/2012
... for the ATS and XTS which has a ten day maximum).Upcoming Safety Recall 12190 - Cracked Supply or Return Port on the Fuel Pump Module: Certain vehicles may have a condition in which the plastic supply or return port on the fuel pump module may crack,...
December 2012 Recall Update - 12/18/2012
... must be replaced. Approximately 426,000 vehicles are involved. GM is currently working with the parts supplier to obtain the parts needed to correct the concern. An adequate parts supply is anticipated on January 2, 2013. Dealers will be advised when...
Global Labour Code Transition - 03/11/2013
... the transition draws near, GM will select a date which all pending claims will be returned back to the dealer to transition to the new LTG format. It is recommended that dealers handle all claims prior to that determined date, then do not route any transactions...
Concern Not Duplicated - 05/14/2013
... Especially if that concern has cropped up again in the time since they were in your service department and the survey arrived. The other reason for worry is that if the customer returns within six months of submitting the CCND labour operation and the...
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
End Production - 07/30/2013
... and rear window there is room for extra tall items. The EXT model isn't the only model that won't return for another model year; it is joined by the Escalade Hybrid, Chevrolet Tahoe Hybrid and GM Yukon Hybrid. The standard Escalade and Escalade ESV will...
Accessory Floor Mats - 07/03/2013
The accessory floor mat kit for the Buick LaCrosse is on backorder. ADI's may fulfill orders with the old part number that has Saxonia retainers. It will be necessary to perform a rework to replace the Saxonia retainer with the ITW 2.0 retainers. ITW...
August 2013 Recall Update - 07/30/2013
... Restraint System (SRS) Electronic Control Module (ECM): This bulletin has been updated to include part numbers that are restricted by the PQC. Certain 2003-2004 model year Pontiac Vibe vehicles may require the installation of a sub-wire harness (filter)...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and...
Everyday Value and the $5 Reimbursement - 11/17/2011
... sold for $39.95 or less. Research has shown that the number one reason customers do not return to the dealership for maintenance service is the price. Value pricing will help get your customers in your dealership. The multipoint inspections provide additional...
WPC Pending Debit Change - 09/19/2011
... the number of days that a transaction stays in "Pending Debit" status and the time that the part is held for WPC for processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective"...
Coolant Leak - 08/09/2011
... first check for a leak or coolant residue. If a leak is found at either the surge tank supply or return hose, the hose clamps must be replaced. If a leak is found in the surge tank, either the cap or the cap and tank will require replacement. ...
Certified Service Employee Discount Program - 06/06/2012
... offers all US GM salaried, hourly and retired employees a discount towards customer pay service or parts purchases at participating dealerships. Labour codes for the ZSSP Transaction are listed within Global Message G_0000115120 (5/4/2012). Labour operations...
GMPP - 02/07/2012
... as well as repair coverage. If a specific labour operation is entered into CARES for coverage and returns with the note, "requires further review," contact either your GMPP Account Representative or GMPP for assistance. ...
Qualifying for a Rental Vehicle - 02/07/2012
... were multiple concerns that collectively, required more than one day to repair.There is a delay in parts availability and the vehicle is torn down, not safe to operate, or inoperable.Furthermore, it states that a rental vehicle should not be offered...
Service Options - 04/12/2011
... steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service and parts promotions; they are also matching competitors...
Safety Recall 10282 - 10/13/2010
... notified customers of the recall on their vehicle and that they will receive a future notice when parts become available to complete the repair. A defect with the PCM has been identified and in some cases will require replacement. GM is currently working...
Unsupported Repairs - 11/18/2010
... complete the repair. Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for additional information. Routing multiple times or submitting with incomplete data will hold the transaction up from ti...
Special Policy Coverage 09275 - 03/11/2010
... Carolina, and Tennessee. The special policy covers a cracking concern with the plastic supply or return port on the modular reservoir assembly. The policy covers the condition for a period of 10 years or 120,000 miles, whichever occurs first. Dealers...
Car Wash Mode - 04/13/2010
... must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
One Labour Operation or Two? - 05/12/2010
... and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None of this written data, with...
From the Desk of a Service Manager - 06/07/2010
... Day. The store is very familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with...
Warranty Performance Analysis - 08/10/2010
... daily accounting of the items discussed in this series from all those responsible for the various parts. Several dealers have raised the warranty processing person to a manager reporting directly to the dealer or general manager in order to keep tabs...
Warranty Analysis: Report Generator - 08/10/2010
... Generator option within Analyze Warranty to run specific reports including the following: Causal part count - allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. Management may utilize...
Components and Systems - 01/06/2010
... through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing...
Recall Tips - 04/27/2011
... of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on the hard copy of...
Goodwill - 04/27/2011
... customer. Depending upon the situation, a dealer may choose to cover the repair in full or offer a partial adjustment (i.e. 50/50, parts or labor only, etc).Before extending the selected level of participation to the customer, be sure that it falls within...
Going With the Flow Chart - 03/08/2012
A day in the service department of your dealership can often be described as anything but routine, but a good routine will help everyone remember their responsibilities and to insure that important steps do not get missed. Not all dealerships operate...
Researching and Finding Answers on Global - 04/13/2012
... and resources of GlobalConnect.The technician performs a repair which includes several different parts and repair processes. How does the warranty administrator know which parts belong with which repair? Are they excessive? Is the technician's request...
June 2012 Recall Update - 06/06/2012
... bulletin has been revised to include additional models, add additional timing chain kits to the parts section and revise the labour time for the Enclave, Traverse and Acadia. The special policy covers the replacement of the timing chain on certain vehicles...
PZEV and SULEV - 06/06/2012
PZEV is an acronym for Partial Zero Emissions Vehicle. A PZEV has an advanced engine equipped with cutting-edge emissions controls, and while they run on gasoline, they offer extremely clean, zero evaporative emissions. They also offer a 15-year, 150,000...
GMPP Rental Vehicle Claims - 08/09/2012
... work not covered by the customer's contract that may keep the customer's vehicle in the service department longer. Rental may not be extended for the customer's convenience.Rentals are authorized for the actual time it takes to repair the vehicle, up...
The New Certified Pre-Owned Program - 09/19/2011
... include a new two-year, 30,000 mile maintenance plan and limitations on covered repairs.Sales Department - For a vehicle to be eligible for certification, it must be an exceptional used vehicle, as defined by the Certified Pre-Owned standards and guidelines....
VINs That Fall Between The Cracks - 11/17/2011
... the use of self-authorization.The dealer may also offer to goodwill the transaction with customer participation. Once again, the dealer must use their self-authorization and the appropriate labour operation from the LTG. The only difference is that the...
Step It Up Accessory Program - 10/01/2013
... It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles...
Special Coverage - 04/12/2013
... on the transaction appeared to be accurate. The warranty administrator was perplexed with this particular reject; nothing seemed to be amiss. His final thought before contacting DBC for assistance was to thoroughly read the special coverage bulletin. After...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred center and the component is sent at no charge,...
Service Training Standards - 11/18/2013
... by the 3 C documentation GM can more quickly correct product issues as well as isolate supplier parts that have failed. The information is also used to issue service bulletins that help technicians make more efficient repairs in the future. At least...
... as well as repair coverage. If a specific labour operation is entered into CARES for coverage and returns with the note, "requires further review," contact either your GMPP Account Representative or GMPP for assistance. ...
Qualifying for a Rental Vehicle - 02/07/2012
... were multiple concerns that collectively, required more than one day to repair.There is a delay in parts availability and the vehicle is torn down, not safe to operate, or inoperable.Furthermore, it states that a rental vehicle should not be offered...
Service Options - 04/12/2011
... steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service and parts promotions; they are also matching competitors...
Safety Recall 10282 - 10/13/2010
... notified customers of the recall on their vehicle and that they will receive a future notice when parts become available to complete the repair. A defect with the PCM has been identified and in some cases will require replacement. GM is currently working...
Unsupported Repairs - 11/18/2010
... complete the repair. Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for additional information. Routing multiple times or submitting with incomplete data will hold the transaction up from ti...
Special Policy Coverage 09275 - 03/11/2010
... Carolina, and Tennessee. The special policy covers a cracking concern with the plastic supply or return port on the modular reservoir assembly. The policy covers the condition for a period of 10 years or 120,000 miles, whichever occurs first. Dealers...
Car Wash Mode - 04/13/2010
... must be traveling at speeds less than 3 mph with the transmission in neutral. Normal operation returns after the vehicle has been shifted out of neutral for 10 seconds and the vehicle speed is greater than 3 mph. ...
One Labour Operation or Two? - 05/12/2010
... and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None of this written data, with...
From the Desk of a Service Manager - 06/07/2010
... Day. The store is very familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with...
Warranty Performance Analysis - 08/10/2010
... daily accounting of the items discussed in this series from all those responsible for the various parts. Several dealers have raised the warranty processing person to a manager reporting directly to the dealer or general manager in order to keep tabs...
Warranty Analysis: Report Generator - 08/10/2010
... Generator option within Analyze Warranty to run specific reports including the following: Causal part count - allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. Management may utilize...
Components and Systems - 01/06/2010
... through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing...
Recall Tips - 04/27/2011
... of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on the hard copy of...
Goodwill - 04/27/2011
... customer. Depending upon the situation, a dealer may choose to cover the repair in full or offer a partial adjustment (i.e. 50/50, parts or labor only, etc).Before extending the selected level of participation to the customer, be sure that it falls within...
Going With the Flow Chart - 03/08/2012
A day in the service department of your dealership can often be described as anything but routine, but a good routine will help everyone remember their responsibilities and to insure that important steps do not get missed. Not all dealerships operate...
Researching and Finding Answers on Global - 04/13/2012
... and resources of GlobalConnect.The technician performs a repair which includes several different parts and repair processes. How does the warranty administrator know which parts belong with which repair? Are they excessive? Is the technician's request...
June 2012 Recall Update - 06/06/2012
... bulletin has been revised to include additional models, add additional timing chain kits to the parts section and revise the labour time for the Enclave, Traverse and Acadia. The special policy covers the replacement of the timing chain on certain vehicles...
PZEV and SULEV - 06/06/2012
PZEV is an acronym for Partial Zero Emissions Vehicle. A PZEV has an advanced engine equipped with cutting-edge emissions controls, and while they run on gasoline, they offer extremely clean, zero evaporative emissions. They also offer a 15-year, 150,000...
GMPP Rental Vehicle Claims - 08/09/2012
... work not covered by the customer's contract that may keep the customer's vehicle in the service department longer. Rental may not be extended for the customer's convenience.Rentals are authorized for the actual time it takes to repair the vehicle, up...
The New Certified Pre-Owned Program - 09/19/2011
... include a new two-year, 30,000 mile maintenance plan and limitations on covered repairs.Sales Department - For a vehicle to be eligible for certification, it must be an exceptional used vehicle, as defined by the Certified Pre-Owned standards and guidelines....
VINs That Fall Between The Cracks - 11/17/2011
... the use of self-authorization.The dealer may also offer to goodwill the transaction with customer participation. Once again, the dealer must use their self-authorization and the appropriate labour operation from the LTG. The only difference is that the...
Step It Up Accessory Program - 10/01/2013
... It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles...
Special Coverage - 04/12/2013
... on the transaction appeared to be accurate. The warranty administrator was perplexed with this particular reject; nothing seemed to be amiss. His final thought before contacting DBC for assistance was to thoroughly read the special coverage bulletin. After...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred center and the component is sent at no charge,...
Service Training Standards - 11/18/2013
... by the 3 C documentation GM can more quickly correct product issues as well as isolate supplier parts that have failed. The information is also used to issue service bulletins that help technicians make more efficient repairs in the future. At least...
Required Operating Procedures - 01/28/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Labour Code Application - 01/28/2014
... labour code should be claimed with the time to replace the battery cables entered in OLH.When a part fails during the same repair visit and has to be replaced a second time, both parts are claimed with the one labour code and OLH is claimed for the additional...
Transportation Claim Inspections Process - 05/09/2014
... must be noted on the vehicle delivery receipt, supplied by the carrier. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Reject of the Month - 05/09/2014
... reassembled, the a/c system was recharged and the cooling system was refilled.Due to the excessive parts associated with the repair, the service manager pre-approved the excessive parts as well as the excessive net for the sublet invoice. The warranty...
Emissions - 02/27/2014
... emissions eligibility, locate the underhood emission control label located inside the engine compartment. The label may contain language stating that the vehicle conforms to California regulations; if that is the case it may also be eligible for California...
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
Recall 14116 Required Information - 10/31/2014
... sensor replacements). When it is necessary to h-route the transaction for review of excessive parts or OLH, the serial numbers for all of the new sensors should be indicated on the job card. While the technician is instructed to document the serial...
Reject of the Month - 02/17/2017
... manifold flange was also replaced. The service manager indicated authorization for the excessive parts, and approval for the consequential damage attributed to the shaft, including the other labor hours. The warranty claim was submitted with all of the...
Policy Repair Guidelines - 01/23/2017
... up to one additional year. However, 150,000 miles is the cap on all policy repairs. Customer participation in policy repairs is not a requirement, but it should be considered. In lieu of customer participation, service agent participation is an...
Getting to Know the New PET - 05/22/2017
... use PET if you feel offering out of warranty assistance is the best decision for the particular case. If a policy decision is not appropriate, the dealer may consider utilizing one of the available Goodwill tools, such as a Component Coverage Letter,...
Mail Out Review Trends - 04/17/2017
... The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a MOR will be asked to send in, on average, 10 job cards with supporting documentation. The job card selection is trend...
Air Conditioning Season - 04/28/2016
... oils cannot be mixed and are not interchangeable with GM's Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Air Conditioning Repair Documentation - 06/27/2016
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... and inappropriate use will result in a debit.Customer Enthusiasm is a repair performed with GM participation, within the warranty period, where the product issue is not the result of a defect in material or workmanship. Because these repairs are not...
Reject of the Month - Error code 232 - 08/23/2016
... with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from June, and replaced the pump. Management...
Sublet Vendors - 10/23/2015
... description of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing...
Keys for Life Program - 06/02/2015
... its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering...
Bulletin 04-00-89-015J: - 03/26/2015
... addition to the P & P Manual, this Operating Procedures document is an integral part of the warranty process at the dealership level. The customer signature continues to be one of the most often missed pieces of information on the warranty job...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
October 2017 Recall Update - 09/27/2017
... The recall bulletin has been revised to add an additional available wire retainer in the parts section, and to provide improved illustrations and instructions in the service procedure section. The recall applies to certain 2016-2017 Chevrolet Spark vehicles. Customer...
Lucky 7 Service Conquest Program - 01/22/2018
... in 13 months. Customers are able to present a competitors coupon, digital ad, or an offer for parts and labor for a maintenance or mechanical repair service visit on an eligible vehicle from a competing non-GM automotive service retailer located within...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
The Warranty Parts Center has identified certain components that have been replaced by dealers and returned for inspection where the defect is either disputable or outright not defective. The retrieval and inspection of these components results in unnecessary...
Emissions Tools - 03/27/2020
... finally “Emission Control Systems Warranty”. Select the link “Emission Warranty Parts List” from this area to view the emission parts with emission related defects that are covered under the Emission Control System Warranty. Return...
May 2020 Recall Update - 04/29/2020
... information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon vehicles equipped with a 3.6L engine and Performance Intake are involved in the recall program. The...
Technician Identification and Accounting of Labor Time - 01/28/2020
... vehicle repairs under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or...
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Labour Code Application - 01/28/2014
... labour code should be claimed with the time to replace the battery cables entered in OLH.When a part fails during the same repair visit and has to be replaced a second time, both parts are claimed with the one labour code and OLH is claimed for the additional...
Transportation Claim Inspections Process - 05/09/2014
... must be noted on the vehicle delivery receipt, supplied by the carrier. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Reject of the Month - 05/09/2014
... reassembled, the a/c system was recharged and the cooling system was refilled.Due to the excessive parts associated with the repair, the service manager pre-approved the excessive parts as well as the excessive net for the sublet invoice. The warranty...
Emissions - 02/27/2014
... emissions eligibility, locate the underhood emission control label located inside the engine compartment. The label may contain language stating that the vehicle conforms to California regulations; if that is the case it may also be eligible for California...
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
Recall 14116 Required Information - 10/31/2014
... sensor replacements). When it is necessary to h-route the transaction for review of excessive parts or OLH, the serial numbers for all of the new sensors should be indicated on the job card. While the technician is instructed to document the serial...
Reject of the Month - 02/17/2017
... manifold flange was also replaced. The service manager indicated authorization for the excessive parts, and approval for the consequential damage attributed to the shaft, including the other labor hours. The warranty claim was submitted with all of the...
Policy Repair Guidelines - 01/23/2017
... up to one additional year. However, 150,000 miles is the cap on all policy repairs. Customer participation in policy repairs is not a requirement, but it should be considered. In lieu of customer participation, service agent participation is an...
Getting to Know the New PET - 05/22/2017
... use PET if you feel offering out of warranty assistance is the best decision for the particular case. If a policy decision is not appropriate, the dealer may consider utilizing one of the available Goodwill tools, such as a Component Coverage Letter,...
Mail Out Review Trends - 04/17/2017
... The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a MOR will be asked to send in, on average, 10 job cards with supporting documentation. The job card selection is trend...
Air Conditioning Season - 04/28/2016
... oils cannot be mixed and are not interchangeable with GM's Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Air Conditioning Repair Documentation - 06/27/2016
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... and inappropriate use will result in a debit.Customer Enthusiasm is a repair performed with GM participation, within the warranty period, where the product issue is not the result of a defect in material or workmanship. Because these repairs are not...
Reject of the Month - Error code 232 - 08/23/2016
... with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from June, and replaced the pump. Management...
Sublet Vendors - 10/23/2015
... description of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing...
Keys for Life Program - 06/02/2015
... its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering...
Bulletin 04-00-89-015J: - 03/26/2015
... addition to the P & P Manual, this Operating Procedures document is an integral part of the warranty process at the dealership level. The customer signature continues to be one of the most often missed pieces of information on the warranty job...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
October 2017 Recall Update - 09/27/2017
... The recall bulletin has been revised to add an additional available wire retainer in the parts section, and to provide improved illustrations and instructions in the service procedure section. The recall applies to certain 2016-2017 Chevrolet Spark vehicles. Customer...
Lucky 7 Service Conquest Program - 01/22/2018
... in 13 months. Customers are able to present a competitors coupon, digital ad, or an offer for parts and labor for a maintenance or mechanical repair service visit on an eligible vehicle from a competing non-GM automotive service retailer located within...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
The Warranty Parts Center has identified certain components that have been replaced by dealers and returned for inspection where the defect is either disputable or outright not defective. The retrieval and inspection of these components results in unnecessary...
Emissions Tools - 03/27/2020
... finally “Emission Control Systems Warranty”. Select the link “Emission Warranty Parts List” from this area to view the emission parts with emission related defects that are covered under the Emission Control System Warranty. Return...
May 2020 Recall Update - 04/29/2020
... information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon vehicles equipped with a 3.6L engine and Performance Intake are involved in the recall program. The...
Technician Identification and Accounting of Labor Time - 01/28/2020
... vehicle repairs under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or...
Warranty Analysis - 01/03/2020
... from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may lie with management authorizations...
Pre-Repair Authorization - 10/23/2019
... customer enthusiasm, replacing a component due to transportation damage, or as an over-the-counter part warranty. The PRA process only applies to regular warranty (ZREG) and dealer installed part warranty (ZPTI) transactions when a restricted component...
Cost Comparison Worksheets - 08/27/2019
... demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by filling out the claim preapproval request found in the Dealer Aftersales Empowerment...
Technical Service Bulletins - 07/30/2019
... with the bulletin is 8480818. The transmission must be filled with Mobil 1 Synthetic LV ATF HP, part number 19417577 (quart) or 19417904 (55 gallon drum). Bulletin 19-NA-121 also addresses a shake and/or shudder during light throttle acceleration between...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... it may be necessary to revert back to the code from the first submission. Error code 851 will be returned on those transactions that exceed 180 days from the SPS reprogramming event date to the repair completion date. Verify claim entry data confirming...
Reminder: Seals and Gaskets - 09/22/2020
Article 1.1.1 of the Parts Policies & Procedures Manual states that seal and gasket failures within 6 months of installation are not covered by the parts warranty. If a seal or gasket fails within that time frame, GM’s rationale is that the...
September 2020 Recall Update - 08/25/2020
... have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07...
Damage that is not Considered Transportation Damage - 07/30/2020
... failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on...
Standards of Empowerment - 01/27/2021
... repair or pyramiding either prior to claim submission or at the time of first rejection. Excessive Parts: transactions less than $2500 total and less than $250 parts total flagged for excessive parts may be authorized by management prior to transaction...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... Only Chevrolet dealers who agreed to these terms by signing the Chevrolet Dealer Electric Models Participation Agreement are qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet Electric Models. Dealers who fail to...
What's the Cause? - 06/29/2021
Every warranty transaction submitted for reimbursement requires the cause of the failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet...
Policy Evaluation Tool - 08/30/2021
... the Aftersales Empowerment Portal in GlobalConnect. The PET provided a minimum Customer/Dealer participation dollar amount. Due to a previous history of issues and the fact that the component was just out of warranty, the service manager elected...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Reject of the Month - November 2022 - 10/28/2022
... submitted, including the labor operation appropriately identifies the failure, the causal part correlates with the failed component, h-route comments support the request, and necessary attachments are included and complete. The following are examples...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage is found to structural parts, after partial...
Cross-Line Warranty - 03/23/2023
... experiences an emergency situation near a non-Chevrolet Service Agent, such as Buick or GMC, those participating Service Agents have the ability to resolve the situation. Cross-line warranty allows GM Service Agents to perform warranty repairs...
Pre-Repair Authorization - 08/29/2023
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Policy Repair Exceptions - 08/29/2023
... amount of assistance is determined after running a Policy Evaluation Tool (PET). Once labor and parts are entered into the PET, a dollar amount that GM is willing to pay, with the balance expected to be paid by either the customer or the dealership is...
Transportation Transactions - 07/25/2023
... be written according to prevailing labor rates. The dealer must supply the sublet facility with parts which are used in the performance of the sublet repair. Sublet invoices must contain the customers VIN, date of repair, and a complete description of...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Pre-Repair Authorization (PRA) - 04/23/2024
... process is not required when: Replacing a component due to transportation damage (ZTPT) or as part of an over-the-counter Parts Warranty (ZPTC). The component can be repaired via refinishing or replacing a sub-component (i.e., refinishing the wheel...
Product Field Action Working Capital Assistance Program - 04/23/2024
... being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program was updated to one that is facilitated through the Global Warranty...
OptiKleen - 03/23/2024
... a ½ gallon of water, this allows for a full gallon of fluid to be added to the vehicle. The part number for quarts is 1051515 and the current cost is $3.61 per quart. OptiKleen must be billed out as a part; net item submission is not allowed....
Cadillac U-Courtesy Transportation Program - 04/23/2024
... Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate in the Cadillac U-Courtesy Program, the dealer must be enrolled in the CTA program. U-Courtesy vehicles must be 2019MY or newer Cadillac,...
... from a technician or advisor prior to submission, or job cards held open while waiting for parts to arrive. Maybe claims are only being administered once a week versus daily which can elevate the average. Or, the issue may lie with management authorizations...
Pre-Repair Authorization - 10/23/2019
... customer enthusiasm, replacing a component due to transportation damage, or as an over-the-counter part warranty. The PRA process only applies to regular warranty (ZREG) and dealer installed part warranty (ZPTI) transactions when a restricted component...
Cost Comparison Worksheets - 08/27/2019
... demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by filling out the claim preapproval request found in the Dealer Aftersales Empowerment...
Technical Service Bulletins - 07/30/2019
... with the bulletin is 8480818. The transmission must be filled with Mobil 1 Synthetic LV ATF HP, part number 19417577 (quart) or 19417904 (55 gallon drum). Bulletin 19-NA-121 also addresses a shake and/or shudder during light throttle acceleration between...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... it may be necessary to revert back to the code from the first submission. Error code 851 will be returned on those transactions that exceed 180 days from the SPS reprogramming event date to the repair completion date. Verify claim entry data confirming...
Reminder: Seals and Gaskets - 09/22/2020
Article 1.1.1 of the Parts Policies & Procedures Manual states that seal and gasket failures within 6 months of installation are not covered by the parts warranty. If a seal or gasket fails within that time frame, GM’s rationale is that the...
September 2020 Recall Update - 08/25/2020
... have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07...
Damage that is not Considered Transportation Damage - 07/30/2020
... failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on...
Standards of Empowerment - 01/27/2021
... repair or pyramiding either prior to claim submission or at the time of first rejection. Excessive Parts: transactions less than $2500 total and less than $250 parts total flagged for excessive parts may be authorized by management prior to transaction...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... Only Chevrolet dealers who agreed to these terms by signing the Chevrolet Dealer Electric Models Participation Agreement are qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet Electric Models. Dealers who fail to...
What's the Cause? - 06/29/2021
Every warranty transaction submitted for reimbursement requires the cause of the failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet...
Policy Evaluation Tool - 08/30/2021
... the Aftersales Empowerment Portal in GlobalConnect. The PET provided a minimum Customer/Dealer participation dollar amount. Due to a previous history of issues and the fact that the component was just out of warranty, the service manager elected...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Reject of the Month - November 2022 - 10/28/2022
... submitted, including the labor operation appropriately identifies the failure, the causal part correlates with the failed component, h-route comments support the request, and necessary attachments are included and complete. The following are examples...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Damaged in Transit (DIT): Structural/Non-Structural - 07/27/2022
... panels. Non-structural areas include the hood, grille, doors, and glass. Common errors include parts ordered or repairing a vehicle with structural damage before pre-approval is obtained. When additional damage is found to structural parts, after partial...
Cross-Line Warranty - 03/23/2023
... experiences an emergency situation near a non-Chevrolet Service Agent, such as Buick or GMC, those participating Service Agents have the ability to resolve the situation. Cross-line warranty allows GM Service Agents to perform warranty repairs...
Pre-Repair Authorization - 08/29/2023
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Policy Repair Exceptions - 08/29/2023
... amount of assistance is determined after running a Policy Evaluation Tool (PET). Once labor and parts are entered into the PET, a dollar amount that GM is willing to pay, with the balance expected to be paid by either the customer or the dealership is...
Transportation Transactions - 07/25/2023
... be written according to prevailing labor rates. The dealer must supply the sublet facility with parts which are used in the performance of the sublet repair. Sublet invoices must contain the customers VIN, date of repair, and a complete description of...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Pre-Repair Authorization (PRA) - 04/23/2024
... process is not required when: Replacing a component due to transportation damage (ZTPT) or as part of an over-the-counter Parts Warranty (ZPTC). The component can be repaired via refinishing or replacing a sub-component (i.e., refinishing the wheel...
Product Field Action Working Capital Assistance Program - 04/23/2024
... being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program was updated to one that is facilitated through the Global Warranty...
OptiKleen - 03/23/2024
... a ½ gallon of water, this allows for a full gallon of fluid to be added to the vehicle. The part number for quarts is 1051515 and the current cost is $3.61 per quart. OptiKleen must be billed out as a part; net item submission is not allowed....
Cadillac U-Courtesy Transportation Program - 04/23/2024
... Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate in the Cadillac U-Courtesy Program, the dealer must be enrolled in the CTA program. U-Courtesy vehicles must be 2019MY or newer Cadillac,...
Reject of the Month - February 2024 - 01/29/2024
... the vehicle and found a cracked weld in the catalytic converter. The converter was replaced under part warranty (the converter had been replaced approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation...
Personal Property Damage - 07/25/2023
... items damaged by a defective seat heater element. Water damaged items in the trunk or passenger compartment due to a defective weatherstrip. Torn slacks by a defective seat frame. Customer owned CDs/NAV disks stuck in a return unit per the latest version...
Year End Submission - 10/25/2023
... in the Authorization Code field for several of the reject codes, for example: 68 Causal Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In...
OLH Self-Empowerment Levels - 02/28/2023
... advisors to ensure job cards are closed out as soon as the repair is completed. Job cards for parts ordered should also be closed when the vehicle has left the premises. A new job card is then opened when the vehicle returns for the repair. Any diagnostic...
Towing - 07/25/2023
... not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included under the GM Certified Service Limited Lifetime...
August 2023 Recall Update - 07/25/2023
... certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to...
R-1234yf and Missed Revenue - 08/22/2022
... the recovered refrigerant amount from the full charge amount. This amount must be entered in the part quantity field of the transaction in 10-gram increments (Quantity 1=10 grams). Round up for any partial increments. The following example is found within...
Servicing EV Models - 06/20/2022
... Models, dealers must have in place a current executed Chevrolet Hybrid/Electric Models Participation Agreement and have completed all required training and maintain all required tools and equipment. Once a dealer has met these requirements, they are...
Feature Availability - 10/28/2022
... one complete key fob and one cut key. These vehicles will require a visit to the dealership once parts are available to program the second fob. Additionally, the cab power outlet and cargo bed mounted power outlet on certain full-size LD Chevrolet Silverado...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
Bulletin 22-NA-215 provides detail on the 3-year limited parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty...
Recalls - 10/26/2021
... when replacing the battery, dealers may submit a $520 administrative part allowance in the Administrative Allowance Net Item field of the transaction. Dealers may also submit a $600 administrative allowance for recall specific impacts to technician and...
August 2021 Recall Update - 07/27/2021
... Takata Inflator – Priority Group 6: The recall has been updated to include a revision to the parts ordering information section. Safety Recall N212328770-02 Front Passenger Airbag Takata Inflator – PG 7: The recall has been updated to include...
Paint Blending/Tinting - 06/29/2021
... painting. Once the fender is painted, it is clear that the hood and the front door will need to be partially painted so that the paint matches on all three panels. Two additional lines will need to be added to the job card to address blending into the...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... be supported with a valid time stamp. All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, and OLH must follow a logical order for the repair process. A technician’s first clock in...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Policies for Engine and Transmission Replacements - 03/22/2021
... Request form. Examples of this include the cause of failure could not be determined, there are part delays for parts required to repair, or the customer requests an assembly replacement. When submitting an engine or transmission assembly replacement...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
... on the actual job card, but if it is not available for the Warranty Support Center, Warranty Parts Center, or anyone else at GM to review, the transaction can be denied. The complete cause and correction as documented by the technician on the shop...
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Battery Notes - 11/25/2020
... transaction must be submitted to GWM for the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on...
Temporary Use of Non-GM Battery - 12/29/2020
... history folder, with a copy given to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the...
LTG FAQs - 08/27/2019
... to their tool box to retrieve appropriate tool to perform that procedure. Perform the procedure. Return the tool to the tool box. Stop the watch. There are currently almost 10,000 labor operations. These are applied and maintained over 400 labor time...
Pre-Repair Authorization - 03/26/2019
... to process PRA requests. The free app can be downloaded and used by any member of the service department team via the Google Play Store or Apple Store. Key points to a successful PRA process: Only certain components require Pre-Repair Authorization...
Bulletin Tip - 10/23/2019
... amount, the dealer must complete a Tire Pre-Repair Authorization (PRA). As noted with the Parts Information section within the bulletin, the replacement tires are not to be marked as the Causal Part, rather, the word “Bulletin” must...
April 2018 Recall Update - 03/26/2018
... 2007-2010 Saturn Sky vehicles. The recall has been updated to include revisions to the correction, parts, warranty information, and service procedure sections. A customer letter has also been added. Safety Recall 17287-02: Frontal Air Bag and Pretensioner...
... the vehicle and found a cracked weld in the catalytic converter. The converter was replaced under part warranty (the converter had been replaced approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation...
Personal Property Damage - 07/25/2023
... items damaged by a defective seat heater element. Water damaged items in the trunk or passenger compartment due to a defective weatherstrip. Torn slacks by a defective seat frame. Customer owned CDs/NAV disks stuck in a return unit per the latest version...
Year End Submission - 10/25/2023
... in the Authorization Code field for several of the reject codes, for example: 68 Causal Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In...
OLH Self-Empowerment Levels - 02/28/2023
... advisors to ensure job cards are closed out as soon as the repair is completed. Job cards for parts ordered should also be closed when the vehicle has left the premises. A new job card is then opened when the vehicle returns for the repair. Any diagnostic...
Towing - 07/25/2023
... not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included under the GM Certified Service Limited Lifetime...
August 2023 Recall Update - 07/25/2023
... certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to...
R-1234yf and Missed Revenue - 08/22/2022
... the recovered refrigerant amount from the full charge amount. This amount must be entered in the part quantity field of the transaction in 10-gram increments (Quantity 1=10 grams). Round up for any partial increments. The following example is found within...
Servicing EV Models - 06/20/2022
... Models, dealers must have in place a current executed Chevrolet Hybrid/Electric Models Participation Agreement and have completed all required training and maintain all required tools and equipment. Once a dealer has met these requirements, they are...
Feature Availability - 10/28/2022
... one complete key fob and one cut key. These vehicles will require a visit to the dealership once parts are available to program the second fob. Additionally, the cab power outlet and cargo bed mounted power outlet on certain full-size LD Chevrolet Silverado...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
Bulletin 22-NA-215 provides detail on the 3-year limited parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty...
Recalls - 10/26/2021
... when replacing the battery, dealers may submit a $520 administrative part allowance in the Administrative Allowance Net Item field of the transaction. Dealers may also submit a $600 administrative allowance for recall specific impacts to technician and...
August 2021 Recall Update - 07/27/2021
... Takata Inflator – Priority Group 6: The recall has been updated to include a revision to the parts ordering information section. Safety Recall N212328770-02 Front Passenger Airbag Takata Inflator – PG 7: The recall has been updated to include...
Paint Blending/Tinting - 06/29/2021
... painting. Once the fender is painted, it is clear that the hood and the front door will need to be partially painted so that the paint matches on all three panels. Two additional lines will need to be added to the job card to address blending into the...
Technician Clock Time for the Repair Process & Repair Documentation - 02/25/2021
... be supported with a valid time stamp. All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, and OLH must follow a logical order for the repair process. A technician’s first clock in...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Policies for Engine and Transmission Replacements - 03/22/2021
... Request form. Examples of this include the cause of failure could not be determined, there are part delays for parts required to repair, or the customer requests an assembly replacement. When submitting an engine or transmission assembly replacement...
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
... on the actual job card, but if it is not available for the Warranty Support Center, Warranty Parts Center, or anyone else at GM to review, the transaction can be denied. The complete cause and correction as documented by the technician on the shop...
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Battery Notes - 11/25/2020
... transaction must be submitted to GWM for the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on...
Temporary Use of Non-GM Battery - 12/29/2020
... history folder, with a copy given to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the...
LTG FAQs - 08/27/2019
... to their tool box to retrieve appropriate tool to perform that procedure. Perform the procedure. Return the tool to the tool box. Stop the watch. There are currently almost 10,000 labor operations. These are applied and maintained over 400 labor time...
Pre-Repair Authorization - 03/26/2019
... to process PRA requests. The free app can be downloaded and used by any member of the service department team via the Google Play Store or Apple Store. Key points to a successful PRA process: Only certain components require Pre-Repair Authorization...
Bulletin Tip - 10/23/2019
... amount, the dealer must complete a Tire Pre-Repair Authorization (PRA). As noted with the Parts Information section within the bulletin, the replacement tires are not to be marked as the Causal Part, rather, the word “Bulletin” must...
April 2018 Recall Update - 03/26/2018
... 2007-2010 Saturn Sky vehicles. The recall has been updated to include revisions to the correction, parts, warranty information, and service procedure sections. A customer letter has also been added. Safety Recall 17287-02: Frontal Air Bag and Pretensioner...
Battery Bulletin Updates - 02/20/2018
... released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W (2/1/2018) Battery...
Reject of the Month - 10/24/2017
Error Code 803: The number of days and distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles...
Reject of the Month - 09/27/2017
---------------------------------------------------------------------------- Error 072: Total Parts Amount Exceeds the Allowance for Labor Code XXXXXXX. ---------------------------------------------------------------------------- A warranty administrator...
Roadside Assistance Reminder - 10/24/2017
... is the Reunite program. A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Pre-Approval Goodwill Request Changes - 07/23/2018
... Policy Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership...
Claim Pre-Approval Updates - 06/25/2018
... are as follows: Rental Related (4 days or more) Policy Related (Any $ Amount Outside GM Participation Range of Policy Evaluation Tool) Goodwill Above Empowerment Level Vehicle Payments > $1000 or Incidental Expenses > $500 Crossline Policy...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... file name: job card 12345, rental invoice, or cost comparison worksheet). These documents become part of the permanent file for the transaction and may be reviewed in their entirety. Another forum user provided detail on how to attach a document...
Reject of the Month - 03/26/2015
... recall on a customer's vehicle. The claim was submitted and paid. A few weeks later the customer returned wondering why she was still receiving recall notification letters. After review of the paid transaction, it was found that two characters of the...
June 2015 Recall Update - 06/02/2015
... shorting bar and airbag terminals. The recall has been updated to include a steering wheel bolt, part number 11610164.Customer Satisfaction Program 14281: Dealer Installed Rear Seat Entertainment System: Recall 14281 was released in late April, and affects...
Service Information Keyword/Labor Operation Search - 06/02/2015
... labor operation is entered and the search is indicated as documents, the labor operation will be returned, if applicable to the vehicle.Once this anomaly has been resolved, GM will issue a notification communication.The third SI update is the inclusion...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... are completed both for safety reasons and the inconvenience of a new vehicle customer having to return to the dealership so soon after they purchased their vehicle to have a recall completed. Once debited, there will be no allowance for resubmitting...
Continental Replacement Tires - 10/02/2015
... for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect message GCUS-9-820. ...
2016 Cadillac-V - 10/23/2015
... Care Guide. If the matte finish is altered, the affected panels will have to be repainted to return it to the intended low-gloss appearance. Action Center: An Action Center has been established through TAC to allow Cadillac dealers to provide...
More on Repeat Repairs - 10/02/2015
... code R is the approval required and once the vehicle has been repaired, the job card is returned to the service manager to decide if 1) the repair is in fact a comeback and will not be submitted for reimbursement or 2) the repair is not a comeback and...
Effective Use of Authorization Codes - 02/02/2016
... 1,648.852982USD 1,177.31Service AgentEXCEEDS OLH LIMIT41USD 2,440.4734100USD 2,440.47Service AgentPART CEILING EXCEEDED31USD 1,685.082133USD 306.94Service AgentREPEAT REPAIRS92USD 2,141.012444USD 799.27Based on the data in the previous chart, let's analyze...
Towing - 10/26/2016
... to the customer. The service agent contacts Roadside Assistance to arrange to have the vehicle returned to the customer's designated location. The program is not for customers whose vehicles are beyond the powertrain warranty period or MIC out of warranty...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
July 2017 Recall Update - 06/19/2017
... Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
Air Conditioning Repair Documentation - 06/19/2017
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Reject of the Month - 11/25/2014
... the necessary inspection and replaced the lap pretensioner. While the vehicle was in the service department the technician noticed that recall 14030-"side impact airbag connector", had previously been performed by another service agent. Unfortunately,...
Reject of the Month - 04/03/2014
... from the Removal Reason drop-down.When Customer Enthusiasm is selected, GM will not require return of the tire(s). The PRA will transition from "New" to "Pending" to "Accept" status relatively quickly. Once the Pre-Repair Authorization Status states...
The Delivery Receipt - 04/03/2014
... LON and send it to the carrier via mail, or fax, with the fax confirmation retained or by email return receipt requested. If there is no documentation supporting which carrier delivered the vehicle, perform the inspection utilizing the LON and contact...
Safety Recall 12213 - 12/09/2013
... dealer on or after November 1, 2013. Phase two letters will be mailed when there are sufficient parts to support it. Dealers will receive notification prior to the release of the mailing. Dealer notification will include a list of the state(s) and/or...
Reject of the Month - 12/09/2013
... that require routing to the WSC Agent will be reviewed in their entirety. The WSC Agent may return the transaction requesting additional information, such as a copy of the job card with time documentation. In some cases the WSC Agent may contact the...
... released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W (2/1/2018) Battery...
Reject of the Month - 10/24/2017
Error Code 803: The number of days and distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles...
Reject of the Month - 09/27/2017
---------------------------------------------------------------------------- Error 072: Total Parts Amount Exceeds the Allowance for Labor Code XXXXXXX. ---------------------------------------------------------------------------- A warranty administrator...
Roadside Assistance Reminder - 10/24/2017
... is the Reunite program. A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Pre-Approval Goodwill Request Changes - 07/23/2018
... Policy Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership...
Claim Pre-Approval Updates - 06/25/2018
... are as follows: Rental Related (4 days or more) Policy Related (Any $ Amount Outside GM Participation Range of Policy Evaluation Tool) Goodwill Above Empowerment Level Vehicle Payments > $1000 or Incidental Expenses > $500 Crossline Policy...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... file name: job card 12345, rental invoice, or cost comparison worksheet). These documents become part of the permanent file for the transaction and may be reviewed in their entirety. Another forum user provided detail on how to attach a document...
Reject of the Month - 03/26/2015
... recall on a customer's vehicle. The claim was submitted and paid. A few weeks later the customer returned wondering why she was still receiving recall notification letters. After review of the paid transaction, it was found that two characters of the...
June 2015 Recall Update - 06/02/2015
... shorting bar and airbag terminals. The recall has been updated to include a steering wheel bolt, part number 11610164.Customer Satisfaction Program 14281: Dealer Installed Rear Seat Entertainment System: Recall 14281 was released in late April, and affects...
Service Information Keyword/Labor Operation Search - 06/02/2015
... labor operation is entered and the search is indicated as documents, the labor operation will be returned, if applicable to the vehicle.Once this anomaly has been resolved, GM will issue a notification communication.The third SI update is the inclusion...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... are completed both for safety reasons and the inconvenience of a new vehicle customer having to return to the dealership so soon after they purchased their vehicle to have a recall completed. Once debited, there will be no allowance for resubmitting...
Continental Replacement Tires - 10/02/2015
... for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect message GCUS-9-820. ...
2016 Cadillac-V - 10/23/2015
... Care Guide. If the matte finish is altered, the affected panels will have to be repainted to return it to the intended low-gloss appearance. Action Center: An Action Center has been established through TAC to allow Cadillac dealers to provide...
More on Repeat Repairs - 10/02/2015
... code R is the approval required and once the vehicle has been repaired, the job card is returned to the service manager to decide if 1) the repair is in fact a comeback and will not be submitted for reimbursement or 2) the repair is not a comeback and...
Effective Use of Authorization Codes - 02/02/2016
... 1,648.852982USD 1,177.31Service AgentEXCEEDS OLH LIMIT41USD 2,440.4734100USD 2,440.47Service AgentPART CEILING EXCEEDED31USD 1,685.082133USD 306.94Service AgentREPEAT REPAIRS92USD 2,141.012444USD 799.27Based on the data in the previous chart, let's analyze...
Towing - 10/26/2016
... to the customer. The service agent contacts Roadside Assistance to arrange to have the vehicle returned to the customer's designated location. The program is not for customers whose vehicles are beyond the powertrain warranty period or MIC out of warranty...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
July 2017 Recall Update - 06/19/2017
... Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
Air Conditioning Repair Documentation - 06/19/2017
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Reject of the Month - 11/25/2014
... the necessary inspection and replaced the lap pretensioner. While the vehicle was in the service department the technician noticed that recall 14030-"side impact airbag connector", had previously been performed by another service agent. Unfortunately,...
Reject of the Month - 04/03/2014
... from the Removal Reason drop-down.When Customer Enthusiasm is selected, GM will not require return of the tire(s). The PRA will transition from "New" to "Pending" to "Accept" status relatively quickly. Once the Pre-Repair Authorization Status states...
The Delivery Receipt - 04/03/2014
... LON and send it to the carrier via mail, or fax, with the fax confirmation retained or by email return receipt requested. If there is no documentation supporting which carrier delivered the vehicle, perform the inspection utilizing the LON and contact...
Safety Recall 12213 - 12/09/2013
... dealer on or after November 1, 2013. Phase two letters will be mailed when there are sufficient parts to support it. Dealers will receive notification prior to the release of the mailing. Dealer notification will include a list of the state(s) and/or...
Reject of the Month - 12/09/2013
... that require routing to the WSC Agent will be reviewed in their entirety. The WSC Agent may return the transaction requesting additional information, such as a copy of the job card with time documentation. In some cases the WSC Agent may contact the...
Smart Care and Smart Care Wraps - 01/10/2014
... manual. Smart Care and Wrap contracts sold on or after October 1, 2013, require that the customer return to the selling dealership for service. Wrap claims that are submitted prior to the expiration of the GM provided base maintenance coverage period...
UPS Shipping Labels - 12/18/2012
... have been selected, a "Shipping Provider" pop-up window will appear. Once the link for shipping parts less than 150 pounds is selected, a new UPS Service Terms and Conditions screen will appear. This screen will only appear one time and only with parts...
Reject of the Month - 01/24/2013
... repairs performed, or labour code not valid for damage code. Some transactions may have even been returned with a syntax error. In some instances, once GM recognizes the system error, the transaction is reprocessed for payment the next day. If the...
February 2013 Recall Update - 02/26/2013
... condition, dealers are to rework the wiring harness. The bulletin has been revised to provide the part number for the rear transmission mount bolts, which require replacement. The service procedure was also revised in the latest release of the bulletin.Noncompliance...
Reject of the Month - 03/11/2013
... submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable...
The Team - 04/12/2013
... are just a few of the important elements needed to successfully managing the service department. Department familiarity is another; knowing the department completely, from the people, to performance, to resources. Back in 2010, when GWM was released,...
Recall 12180 and Calls to the TAC - 05/14/2013
... The answer: Everything needed to complete the switch modification is contained in the switch kit, part number 19119236, shown in the parts information at the top of the recall bulletin. Technicians are contacting TAC to ask why the window switch...
How Many Customer Signatures are Necessary? - 11/18/2013
... complete, Michigan law requires you to provide customers a final invoice that lists the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... This figure must be accurately recorded in order to provide the customer with either a full or partial refund up to 60 days from the original date of purchase, if they so choose. The maintenance offered in this plan is the same as the complimentary 4-year/50,000...
Changes to Special Coverage 10054 - 07/30/2013
... was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately, the service is being entirely reimbursed by GM. This...
Top Reject of the Month - 10/14/2011
... date. This policy also holds true for resubmitted transactions: transactions that were originally returned as not meeting criteria for payment, are to be corrected by the service agent and resolved within the 60-day period.This error code may be prevented...
New Year, New Goals - 01/19/2012
... over 4000 years. New Years resolutions find their roots from the past in the form of people returning borrowed farm equipment at the New Year time.Today that tradition is marked with individuals making commitments to bring change or improvements...
Going the Extra Mile: Service Documentation - 06/30/2011
The service department is a dynamic environment. It is fast passed and performance driven. Technician and service management's time comes at a premium. This environment allows little room for error. Because of this, job card documentation is often limited...
Not What Was Ordered - 06/08/2011
... A walk around the vehicle looking for any visible damage.An inspection of the engine compartment, passenger compartment, and trunk or cargo area. Verifying parts that need to be installed during the PDI are present. Another new vehicle inspection requirement...
You're Being Watched! - 06/08/2011
... reject. Correcting this reject is easy; you simply apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... a both (unique) labour operation or an add condition, select the generic operation with the second part claimed as the secondary part and the labour time as OLH. -------------------------------------------------------B4120 Front Side Door Outside Handle...
Safety Recall 09049A - 04/27/2011
... replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year vehicles; this version release includes the 2007 model year. The technician must...
Safety Recall 11027 - 02/23/2011
... kits ordered for over the counter sale. GM has identified the dealers that purchased the suspect part numbers. The dealer is advised to search their parts sales database to determine the purchasers of those components and contact them advising them not...
Submitting The Right Information The First Time - 08/10/2010
... a routed claim. Provide an explanation for excessive other labour time (why is OLH needed?) or a parts incompatibility issue (why are the additional parts on the transaction?), for example. Transactions sent to the WSC as requested may be denied after...
Who should manage your warranty dollar investment? - 09/16/2010
... person should be the source of knowledge for sales, service administration, service performance, parts, and administrative personnel within the dealership on any question regarding warranty. 4.) Consider creating the position of Warranty Administration...
From the Desk of a Service Manager - 04/13/2010
... and organization are just a few of the important elements to successfully managing the service department. Department familiarity is another; knowing the department completely, from the people to performance to resources.The role out of GWM across the...
Global Warranty Management: Syntax Errors - 08/10/2010
... (Syntax Errors)14140Examples of syntax errors include: Duplicate items not allowed: same part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than...
Pre-Delivery Inspection - 08/10/2010
... procedure is designed to explain the features of the customer's vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the...
Safety Recall 09049 - 08/10/2010
... New Mexico, Puerto Rico, South Carolina, Texas, US Virgin Islands, and Utah. Due to limited parts availability, the recall is being administered in phases. The first phase was issued in late June to involved customers residing in Arizona. Parts were...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
... manual. Smart Care and Wrap contracts sold on or after October 1, 2013, require that the customer return to the selling dealership for service. Wrap claims that are submitted prior to the expiration of the GM provided base maintenance coverage period...
UPS Shipping Labels - 12/18/2012
... have been selected, a "Shipping Provider" pop-up window will appear. Once the link for shipping parts less than 150 pounds is selected, a new UPS Service Terms and Conditions screen will appear. This screen will only appear one time and only with parts...
Reject of the Month - 01/24/2013
... repairs performed, or labour code not valid for damage code. Some transactions may have even been returned with a syntax error. In some instances, once GM recognizes the system error, the transaction is reprocessed for payment the next day. If the...
February 2013 Recall Update - 02/26/2013
... condition, dealers are to rework the wiring harness. The bulletin has been revised to provide the part number for the rear transmission mount bolts, which require replacement. The service procedure was also revised in the latest release of the bulletin.Noncompliance...
Reject of the Month - 03/11/2013
... submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable...
The Team - 04/12/2013
... are just a few of the important elements needed to successfully managing the service department. Department familiarity is another; knowing the department completely, from the people, to performance, to resources. Back in 2010, when GWM was released,...
Recall 12180 and Calls to the TAC - 05/14/2013
... The answer: Everything needed to complete the switch modification is contained in the switch kit, part number 19119236, shown in the parts information at the top of the recall bulletin. Technicians are contacting TAC to ask why the window switch...
How Many Customer Signatures are Necessary? - 11/18/2013
... complete, Michigan law requires you to provide customers a final invoice that lists the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used, or rebuilt. The invoice must be signed by the owner or someone...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... This figure must be accurately recorded in order to provide the customer with either a full or partial refund up to 60 days from the original date of purchase, if they so choose. The maintenance offered in this plan is the same as the complimentary 4-year/50,000...
Changes to Special Coverage 10054 - 07/30/2013
... was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately, the service is being entirely reimbursed by GM. This...
Top Reject of the Month - 10/14/2011
... date. This policy also holds true for resubmitted transactions: transactions that were originally returned as not meeting criteria for payment, are to be corrected by the service agent and resolved within the 60-day period.This error code may be prevented...
New Year, New Goals - 01/19/2012
... over 4000 years. New Years resolutions find their roots from the past in the form of people returning borrowed farm equipment at the New Year time.Today that tradition is marked with individuals making commitments to bring change or improvements...
Going the Extra Mile: Service Documentation - 06/30/2011
The service department is a dynamic environment. It is fast passed and performance driven. Technician and service management's time comes at a premium. This environment allows little room for error. Because of this, job card documentation is often limited...
Not What Was Ordered - 06/08/2011
... A walk around the vehicle looking for any visible damage.An inspection of the engine compartment, passenger compartment, and trunk or cargo area. Verifying parts that need to be installed during the PDI are present. Another new vehicle inspection requirement...
You're Being Watched! - 06/08/2011
... reject. Correcting this reject is easy; you simply apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... a both (unique) labour operation or an add condition, select the generic operation with the second part claimed as the secondary part and the labour time as OLH. -------------------------------------------------------B4120 Front Side Door Outside Handle...
Safety Recall 09049A - 04/27/2011
... replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year vehicles; this version release includes the 2007 model year. The technician must...
Safety Recall 11027 - 02/23/2011
... kits ordered for over the counter sale. GM has identified the dealers that purchased the suspect part numbers. The dealer is advised to search their parts sales database to determine the purchasers of those components and contact them advising them not...
Submitting The Right Information The First Time - 08/10/2010
... a routed claim. Provide an explanation for excessive other labour time (why is OLH needed?) or a parts incompatibility issue (why are the additional parts on the transaction?), for example. Transactions sent to the WSC as requested may be denied after...
Who should manage your warranty dollar investment? - 09/16/2010
... person should be the source of knowledge for sales, service administration, service performance, parts, and administrative personnel within the dealership on any question regarding warranty. 4.) Consider creating the position of Warranty Administration...
From the Desk of a Service Manager - 04/13/2010
... and organization are just a few of the important elements to successfully managing the service department. Department familiarity is another; knowing the department completely, from the people to performance to resources.The role out of GWM across the...
Global Warranty Management: Syntax Errors - 08/10/2010
... (Syntax Errors)14140Examples of syntax errors include: Duplicate items not allowed: same part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than...
Pre-Delivery Inspection - 08/10/2010
... procedure is designed to explain the features of the customer's vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the...
Safety Recall 09049 - 08/10/2010
... New Mexico, Puerto Rico, South Carolina, Texas, US Virgin Islands, and Utah. Due to limited parts availability, the recall is being administered in phases. The first phase was issued in late June to involved customers residing in Arizona. Parts were...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
Summary by Reject Reason - 06/07/2010
... &. 5420100313VIN & was not found on file. Correct or resubmit as VIN not on file.3820100367Part & is not a compatible part for labour code &.36 The Summary by Reject Reason report lists the number of specific rejects by month under the...
Warranty Performance Analysis - 06/07/2010
... of claims now in process in their system.2. Look at the warranty claims aging section, if it is a part of the statement. If not, get an up to date printing of the warranty schedule (record of claims submitted, in process, and paid). Look at the percentage...
From the Desk of a Service Manager - 05/12/2010
... and retention with reducing business expenses a close second. While successfully running the department the manager is still working to shrink staff, maintain training and professionalism, learn other (new) skills and be sure that the customer comes...
Safety Recall 09230 - 05/12/2010
... a condition in which the adhesive between the roof panel and the frame may separate. If there is a partial separation, the occupant may notice one or more symptoms, including a snapping noise, wind noise, poor roof panel fit, roof panel movement or a...
Safety Recall 10091A - 05/12/2010
... disconnect both battery cables. A bulletin update has been issued to address a revision to the parts information and service procedure sections. ...
Safety Recall 10023B - 06/07/2010
... Electric Power Steering Motor: The recall bulletin has been updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may have a condition in which a sudden...
Safety Recall 10088A - 07/02/2010
... Hummer H3T. Dealers are to apply an adhesive to the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
Safety Recall 10093A: - 07/02/2010
... Approximately 475 vehicles are involved in the recall. This is a calibration only procedure, no parts are required. ...
GMVIS - 06/07/2010
In early June GM removed the GMVIS link from the Sales, Service and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface...
A Little Automotive Humor - 06/07/2010
... doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really big money?"The surgeon smiled and answered, "Yea, but try...
Global Warranty Management - 06/07/2010
... contact information. The invoice does not separate payment by job card number, VIN or even by parts/labour/net. So, as a means of posting payment to the warranty receivable schedule, this isn't the stand alone solution.The most accurate means of posting...
Safety Recall 10023C - 08/10/2010
... - Replace Electric Power Steering Motor: This recall has been revised to address updates to the parts information and service procedure sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac G5 vehicles equipped with...
Customer Concern Verification Sheets - 04/13/2010
... service. Finally, it should be mandatory that these forms are filled out whenever a customer is returning for an unresolved concern.These forms were created based on input from GM Technical Assistance, Service Engineers, and select Service Agents. Their...
Global Warranty Management - Adjustments - 03/11/2010
... would like to take; either full debit or adjustment. Adjustment refers to both an add credit and a partial debit. In an adjustment situation only the following fields may be updated: base labour time, supplemental and other labour time, net item amounts...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... transaction.If a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if...
Safety Recall 06041D - 02/04/2010
... roof panel by reviewing GMVIS or GWM for warranty repairs with the installation of the specific part number associated with the new roof panel. ...
Safety Recall 10018 - 09/16/2010
... the stopper and the housing is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Labour Operations and Add-On - 10/13/2010
... those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore these add-ons listed in the bulletins...
Product Emission Recall 10136 - 10/13/2010
... involved in the coverage. In late September GM announced that there is a shortage of replacement parts, as a result GM has temporarily suspended the mailing of the remaining customer notification letters. ...
Sublet Warranty Repairs - 11/18/2010
... shop. GM Policies and Procedures state that sublet repairs "are not to exceed the service agent's parts and/or labour allowance". This sublet repair exceeded that allowance by $33.64.Self-authorization code "H" allows the dealer to override this reject...
Customer Satisfaction Recall 10256 - 01/19/2011
... 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to parts availability. The recall is in effect until January 31, 2013. ...
Noncompliance Recall 09298D - 12/24/2010
... GM has issued a bulletin revision for Canadian dealers only to address an update to the parts information section. Mass Comp is no longer an authorized Electronic Service Center; dealers in Canada are to contact York Electronics for all exchanges. The...
June 2011 Recall Update - 06/08/2011
... wheel drive equipped vehicles with a 1.8L MFI engine. The revision also includes an update to the parts information section that includes parts for 2008 model year vehicles. The recall addresses a concern with the PCM. Dealers are to inspect the production...
Dexos Website - 04/12/2011
... gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the site to be useful in both service and after sales situations. The website: www.gmdexos.com. ...
... &. 5420100313VIN & was not found on file. Correct or resubmit as VIN not on file.3820100367Part & is not a compatible part for labour code &.36 The Summary by Reject Reason report lists the number of specific rejects by month under the...
Warranty Performance Analysis - 06/07/2010
... of claims now in process in their system.2. Look at the warranty claims aging section, if it is a part of the statement. If not, get an up to date printing of the warranty schedule (record of claims submitted, in process, and paid). Look at the percentage...
From the Desk of a Service Manager - 05/12/2010
... and retention with reducing business expenses a close second. While successfully running the department the manager is still working to shrink staff, maintain training and professionalism, learn other (new) skills and be sure that the customer comes...
Safety Recall 09230 - 05/12/2010
... a condition in which the adhesive between the roof panel and the frame may separate. If there is a partial separation, the occupant may notice one or more symptoms, including a snapping noise, wind noise, poor roof panel fit, roof panel movement or a...
Safety Recall 10091A - 05/12/2010
... disconnect both battery cables. A bulletin update has been issued to address a revision to the parts information and service procedure sections. ...
Safety Recall 10023B - 06/07/2010
... Electric Power Steering Motor: The recall bulletin has been updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may have a condition in which a sudden...
Safety Recall 10088A - 07/02/2010
... Hummer H3T. Dealers are to apply an adhesive to the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
Safety Recall 10093A: - 07/02/2010
... Approximately 475 vehicles are involved in the recall. This is a calibration only procedure, no parts are required. ...
GMVIS - 06/07/2010
In early June GM removed the GMVIS link from the Sales, Service and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface...
A Little Automotive Humor - 06/07/2010
... doc, I can open up the 'heart' of your car - the engine - and replace valves and other necessary parts so that it is running as good as new. How come I get paid peanuts and you make the really big money?"The surgeon smiled and answered, "Yea, but try...
Global Warranty Management - 06/07/2010
... contact information. The invoice does not separate payment by job card number, VIN or even by parts/labour/net. So, as a means of posting payment to the warranty receivable schedule, this isn't the stand alone solution.The most accurate means of posting...
Safety Recall 10023C - 08/10/2010
... - Replace Electric Power Steering Motor: This recall has been revised to address updates to the parts information and service procedure sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac G5 vehicles equipped with...
Customer Concern Verification Sheets - 04/13/2010
... service. Finally, it should be mandatory that these forms are filled out whenever a customer is returning for an unresolved concern.These forms were created based on input from GM Technical Assistance, Service Engineers, and select Service Agents. Their...
Global Warranty Management - Adjustments - 03/11/2010
... would like to take; either full debit or adjustment. Adjustment refers to both an add credit and a partial debit. In an adjustment situation only the following fields may be updated: base labour time, supplemental and other labour time, net item amounts...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... transaction.If a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if...
Safety Recall 06041D - 02/04/2010
... roof panel by reviewing GMVIS or GWM for warranty repairs with the installation of the specific part number associated with the new roof panel. ...
Safety Recall 10018 - 09/16/2010
... the stopper and the housing is greater than 2.70 mm. Additionally, there has been an update to the parts section and a new labour code has been added. The recall affects all 2009-2010 Pontiac Vibe vehicles ...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Labour Operations and Add-On - 10/13/2010
... those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore these add-ons listed in the bulletins...
Product Emission Recall 10136 - 10/13/2010
... involved in the coverage. In late September GM announced that there is a shortage of replacement parts, as a result GM has temporarily suspended the mailing of the remaining customer notification letters. ...
Sublet Warranty Repairs - 11/18/2010
... shop. GM Policies and Procedures state that sublet repairs "are not to exceed the service agent's parts and/or labour allowance". This sublet repair exceeded that allowance by $33.64.Self-authorization code "H" allows the dealer to override this reject...
Customer Satisfaction Recall 10256 - 01/19/2011
... 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to parts availability. The recall is in effect until January 31, 2013. ...
Noncompliance Recall 09298D - 12/24/2010
... GM has issued a bulletin revision for Canadian dealers only to address an update to the parts information section. Mass Comp is no longer an authorized Electronic Service Center; dealers in Canada are to contact York Electronics for all exchanges. The...
June 2011 Recall Update - 06/08/2011
... wheel drive equipped vehicles with a 1.8L MFI engine. The revision also includes an update to the parts information section that includes parts for 2008 model year vehicles. The recall addresses a concern with the PCM. Dealers are to inspect the production...
Dexos Website - 04/12/2011
... gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the site to be useful in both service and after sales situations. The website: www.gmdexos.com. ...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... on how these claims are submitted can seem daunting but is extremely important for every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter,...
The Service Advisor - 03/10/2011
... service advisors and customers to ensure the highest level of customer satisfaction. The service department experience should be as pleasant as it can be for the customer.Service management reviews the performance of service advisors in many ways. They...
Safety Recall 10426E - 02/23/2011
... to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19 in the service procedure. ...
Labour Time Guide Request for Review - 03/10/2011
... took them 6.5 hours to do it.Many factors play into why the repair took the time it did. Available parts staff to get the parts needed by the technician is one factor; accessibility to required tools is another. Some dealerships are better staffed and...
Safety Recall 09049A - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information sections within the bulletin have been revised to include the replacement of the burned out brake lamp bulb(s). The bulletin...
Special Coverage 09186B - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information section within the bulletin have been revised to include the replacement of burned out brake lamp bulb(s). The brake lamp...
Special Coverage 10335B - 04/12/2011
... has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body...
Store Upgrades - 04/13/2012
... have completed their upgrades or are currently under construction. The facilities image program is part of a larger GM initiative called Essential Brand Elements. EBE is a cooperative program that rewards dealers who voluntarily meet customer experience...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
March 2012 Recall Update - 03/08/2012
... in their Fayetteville, NC plant between March and May 2009, have experienced a higher number of returns related to the tread area. Goodyear has decided to replace qualifying tires. Goodyear issued a Product Service Bulletin (PSB) in late January, 2012,...
Dealership Empowerment and Correct Documentation - 01/19/2012
... a hotel stay and meals where a customer was out of town with a vehicle breakdown and was unable to return home when intended. It is also used when you offer your customer a gift card or any other type of apology gift for their more-than-normal inconvenience....
Reject of the Month - 02/07/2012
... covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide....
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
Documenting Customer Concerns Correctly - 02/07/2012
... No warning light comes on in the dash and seems to shift OK at higher speeds. Came to install part that was on order.Service engine soon light on at times when engine is warm. Diagnosed last week. Part was ordered by technician #32 and is here. Rear...
GMPP Common Rejects - 04/13/2012
... coverage of a bulletin specific labour operation through Cares Online.Reject Codes 842: Service Part Replacement-part & labour found on job card / 228 & 229: Repeat Repair labour code on job card is related to labour code: These reject codes...
GWM Enhancements - 03/08/2012
... pre-authorization screen. This information is not optional and must include detailed descriptions. Part numbers can be entered in a new section provided as well. This section is optional.In the Transaction History section in IVH you may see "Denied"...
Reject of the Month - 08/30/2012
... the transaction ultimately paid as requested. Investigate all error codes, do not simply eliminate parts or labour from a transaction without examining the claim for a cause/rationale. The solution may be as simple as a key punch entry (part number 1234567...
Battery Pricing - 07/02/2012
The battery warranty price sheet was updated in June. To access the sheet from GlobalConnect, select GM EPIC from the Parts Workbench. From the EPIC main menu select Inquiry from the Periodical/Reference Library. Battery Pricing is available in the Publication...
Repeat Repair Quick Tips - 07/02/2012
... operations that were also handled as an add-on repair. Identify and address any trends linked to a particular area of responsibility, such as job card write up, labour time applied to the transaction, selection of labour operation and the submission...
Certified Pre-Owned Operations Guide - 08/09/2012
... for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer defect and service management elects to make a policy adjustment for the customer, DMA authorization will be required prior...
Open Recalls - 05/02/2012
... It also doesn't account for outstanding recalls beyond the six month time frame. Basically, this particular dealer has a significant amount of untapped revenue in recalls. While alarming from a dealership standpoint, even more so is the number of recalls...
Reject of the Month - 05/02/2012
... parameters of the special policy, but the service manager made a policy decision for this particular customer. Because the VIN was outside of the special policy parameters, the warranty administrator submitted the ZREG transaction with the converter...
Concern, Cause and Correction - 05/02/2012
... described in 3 C's as simply "performed recall". Additionally, component replacement for this particular recall is dependent on the generator build date and the part number, with the documentation of the generator build date on the job card. While not...
No Open Recalls - 06/08/2011
... on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall exists.The recall may have been previously performed and the part involved has failed. Depending on the...
Certified Elite Program - 06/08/2011
... more quickly and with less effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you...
... on how these claims are submitted can seem daunting but is extremely important for every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter,...
The Service Advisor - 03/10/2011
... service advisors and customers to ensure the highest level of customer satisfaction. The service department experience should be as pleasant as it can be for the customer.Service management reviews the performance of service advisors in many ways. They...
Safety Recall 10426E - 02/23/2011
... to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19 in the service procedure. ...
Labour Time Guide Request for Review - 03/10/2011
... took them 6.5 hours to do it.Many factors play into why the repair took the time it did. Available parts staff to get the parts needed by the technician is one factor; accessibility to required tools is another. Some dealerships are better staffed and...
Safety Recall 09049A - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information sections within the bulletin have been revised to include the replacement of the burned out brake lamp bulb(s). The bulletin...
Special Coverage 09186B - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information section within the bulletin have been revised to include the replacement of burned out brake lamp bulb(s). The brake lamp...
Special Coverage 10335B - 04/12/2011
... has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body...
Store Upgrades - 04/13/2012
... have completed their upgrades or are currently under construction. The facilities image program is part of a larger GM initiative called Essential Brand Elements. EBE is a cooperative program that rewards dealers who voluntarily meet customer experience...
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
March 2012 Recall Update - 03/08/2012
... in their Fayetteville, NC plant between March and May 2009, have experienced a higher number of returns related to the tread area. Goodyear has decided to replace qualifying tires. Goodyear issued a Product Service Bulletin (PSB) in late January, 2012,...
Dealership Empowerment and Correct Documentation - 01/19/2012
... a hotel stay and meals where a customer was out of town with a vehicle breakdown and was unable to return home when intended. It is also used when you offer your customer a gift card or any other type of apology gift for their more-than-normal inconvenience....
Reject of the Month - 02/07/2012
... covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide....
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
Documenting Customer Concerns Correctly - 02/07/2012
... No warning light comes on in the dash and seems to shift OK at higher speeds. Came to install part that was on order.Service engine soon light on at times when engine is warm. Diagnosed last week. Part was ordered by technician #32 and is here. Rear...
GMPP Common Rejects - 04/13/2012
... coverage of a bulletin specific labour operation through Cares Online.Reject Codes 842: Service Part Replacement-part & labour found on job card / 228 & 229: Repeat Repair labour code on job card is related to labour code: These reject codes...
GWM Enhancements - 03/08/2012
... pre-authorization screen. This information is not optional and must include detailed descriptions. Part numbers can be entered in a new section provided as well. This section is optional.In the Transaction History section in IVH you may see "Denied"...
Reject of the Month - 08/30/2012
... the transaction ultimately paid as requested. Investigate all error codes, do not simply eliminate parts or labour from a transaction without examining the claim for a cause/rationale. The solution may be as simple as a key punch entry (part number 1234567...
Battery Pricing - 07/02/2012
The battery warranty price sheet was updated in June. To access the sheet from GlobalConnect, select GM EPIC from the Parts Workbench. From the EPIC main menu select Inquiry from the Periodical/Reference Library. Battery Pricing is available in the Publication...
Repeat Repair Quick Tips - 07/02/2012
... operations that were also handled as an add-on repair. Identify and address any trends linked to a particular area of responsibility, such as job card write up, labour time applied to the transaction, selection of labour operation and the submission...
Certified Pre-Owned Operations Guide - 08/09/2012
... for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer defect and service management elects to make a policy adjustment for the customer, DMA authorization will be required prior...
Open Recalls - 05/02/2012
... It also doesn't account for outstanding recalls beyond the six month time frame. Basically, this particular dealer has a significant amount of untapped revenue in recalls. While alarming from a dealership standpoint, even more so is the number of recalls...
Reject of the Month - 05/02/2012
... parameters of the special policy, but the service manager made a policy decision for this particular customer. Because the VIN was outside of the special policy parameters, the warranty administrator submitted the ZREG transaction with the converter...
Concern, Cause and Correction - 05/02/2012
... described in 3 C's as simply "performed recall". Additionally, component replacement for this particular recall is dependent on the generator build date and the part number, with the documentation of the generator build date on the job card. While not...
No Open Recalls - 06/08/2011
... on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall exists.The recall may have been previously performed and the part involved has failed. Depending on the...
Certified Elite Program - 06/08/2011
... more quickly and with less effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons ...
Transportation Transactions Tidbits - 08/09/2011
... transportation damage and are filed as warranty transactions.Vehicles assembled with incorrect parts or options are not transportation transactions. Before installing the correct part or option, however, service management must contact their DMA for...
Top 3 Rejects of the Month - 09/19/2011
1.) 807: Warranty time limit exceeded - This reject is typically associated with parts warranty claims. If you believe that you have received this reject in error, confirm that the original install or sales date was submitted correctly on the claim. 2.)...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Electric Motors - 12/15/2011
... that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as it moves further into vehicle electrification. It is expected that GM will build approximately 20% of its...
New Labour Dependency Field Code - 12/15/2011
... AlignmentA0018 Front Bumper Fascia Refinish/Clear CoatB5700 Liftgate AdjustmentB5400 Rear Compartment Lid Adjustment A3278 Rear Bumper Fascia Refinish/Clear Coat B0020 Front Bumper Fascia Alignment All of these labour operations are used to...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Vehicle Modification and Warranty Repairs - 11/17/2011
... the state's Lemon Law repeat repair visits provision. A modification to the vehicle using non-GM parts or procedures is typically seen by customers as an improvement to their vehicle, but in fact can alter other systems leading to a necessary repair....
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Service Update 11241 - 09/19/2011
... vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects approximately 4,300 2010 Buick Lucerne vehicles built with a V6 engine. The...
October 2011 Recall Update - 10/14/2011
... vehicles equipped with a 2.4L gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the...
Power Steering Fluid Leaks - 10/14/2011
... steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the source of the leak, dye must be added to the system. Leaks may originate at...
New Product Line-up - 10/14/2011
... 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac will launch the XTS large luxury sedan and a compact sports sedan in 2012. The eAssist feature...
Special Coverage 10054D - 10/14/2011
... amounts are shown below. Additionally, the labour rate for this example is $100.Labour: $170.00Part: $87.81Total: $257.81The customer is responsible for half of the repair total. Since they happen to have a...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Summer Splash Accessory Promo - 07/30/2013
... new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO accessories on eligible vehicles.In order to be eligible for awards under the program, all...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
2014 Volt - 09/04/2013
... will be undergoing a reduction in price, starting at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue...
A Review of the Courtesy Transportation Program - 10/01/2013
... repair. Fuel reimbursement is allowed when the customer's vehicle will be in the service department overnight and is reimbursed at $10 per day, $50 per service visit. This reimbursement is intended for the person who uses their vehicle to transport...
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
The Dealer Empowerment Portal - 04/12/2013
... have limited access (policy calculator and reference materials), whereas the service manager and parts/service director have full portal access. The portal is accessed from the Service Workbench within the Reports and Tools tab. Use the new portal...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... verification procedure as outlined in this bulletin whenever diagnostics determine a hard part failure may have occurred on internal engine parts and BEFORE disassembly, repair or replacement of an engine assembly under warranty. This is for all GM service...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... refrigerant used in the repair is reimbursed by GM and is billed out on the job card in the parts field. The refrigerant is billed out by the gram. The GE-48800 became the required replacement for the previously essential ACR2000. The ACR2000 was...
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons ...
Transportation Transactions Tidbits - 08/09/2011
... transportation damage and are filed as warranty transactions.Vehicles assembled with incorrect parts or options are not transportation transactions. Before installing the correct part or option, however, service management must contact their DMA for...
Top 3 Rejects of the Month - 09/19/2011
1.) 807: Warranty time limit exceeded - This reject is typically associated with parts warranty claims. If you believe that you have received this reject in error, confirm that the original install or sales date was submitted correctly on the claim. 2.)...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Electric Motors - 12/15/2011
... that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as it moves further into vehicle electrification. It is expected that GM will build approximately 20% of its...
New Labour Dependency Field Code - 12/15/2011
... AlignmentA0018 Front Bumper Fascia Refinish/Clear CoatB5700 Liftgate AdjustmentB5400 Rear Compartment Lid Adjustment A3278 Rear Bumper Fascia Refinish/Clear Coat B0020 Front Bumper Fascia Alignment All of these labour operations are used to...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Vehicle Modification and Warranty Repairs - 11/17/2011
... the state's Lemon Law repeat repair visits provision. A modification to the vehicle using non-GM parts or procedures is typically seen by customers as an improvement to their vehicle, but in fact can alter other systems leading to a necessary repair....
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Service Update 11241 - 09/19/2011
... vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects approximately 4,300 2010 Buick Lucerne vehicles built with a V6 engine. The...
October 2011 Recall Update - 10/14/2011
... vehicles equipped with a 2.4L gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the...
Power Steering Fluid Leaks - 10/14/2011
... steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the source of the leak, dye must be added to the system. Leaks may originate at...
New Product Line-up - 10/14/2011
... 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac will launch the XTS large luxury sedan and a compact sports sedan in 2012. The eAssist feature...
Special Coverage 10054D - 10/14/2011
... amounts are shown below. Additionally, the labour rate for this example is $100.Labour: $170.00Part: $87.81Total: $257.81The customer is responsible for half of the repair total. Since they happen to have a...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Summer Splash Accessory Promo - 07/30/2013
... new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO accessories on eligible vehicles.In order to be eligible for awards under the program, all...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
2014 Volt - 09/04/2013
... will be undergoing a reduction in price, starting at just over $34,000. This new pricing provides participating Chevrolet Volt dealers with the opportunity to reach a broader market and attract new buyers to their dealerships. The 2014 Volt will continue...
A Review of the Courtesy Transportation Program - 10/01/2013
... repair. Fuel reimbursement is allowed when the customer's vehicle will be in the service department overnight and is reimbursed at $10 per day, $50 per service visit. This reimbursement is intended for the person who uses their vehicle to transport...
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
The Dealer Empowerment Portal - 04/12/2013
... have limited access (policy calculator and reference materials), whereas the service manager and parts/service director have full portal access. The portal is accessed from the Service Workbench within the Reports and Tools tab. Use the new portal...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... verification procedure as outlined in this bulletin whenever diagnostics determine a hard part failure may have occurred on internal engine parts and BEFORE disassembly, repair or replacement of an engine assembly under warranty. This is for all GM service...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... refrigerant used in the repair is reimbursed by GM and is billed out on the job card in the parts field. The refrigerant is billed out by the gram. The GE-48800 became the required replacement for the previously essential ACR2000. The ACR2000 was...
Maintenance - 07/03/2013
... from the Service Workbench. There you will find a link to the P&P Manuals and Other Service/Parts Publications. Or, if you have a shortcut established for the P&P Manual and Other Service/Parts Publications on your Global dashboard, utilize...
Business Choice Maintenance Plan - 02/26/2013
... miles. This program is valid for vehicles purchased between January 3rd and September 30th, 2013. Participation in the maintenance plan is voluntary at the option of the dealer. Submission of a transaction for reimbursement constitutes the dealer's agreement...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for...
A Goodwill Tool - 02/26/2013
... here or on the customer letter, but the coverage is intended to include all components that are part of the specific system whether listed or not. The time/mileage parameters that can be offered are 12/15, 24/30, 36/45, 48/60, 60/75. So if you wanted...
GMPP Sublet Markup - 10/08/2012
The allowable sublet markup is dependent on whether the entire repair or only part of the repair is sublet. If the entire repair is sublet, the allowable markup is not to exceed 10% or $100, whichever is less. If only a portion of the repair is sublet,...
Warranty Repairs on Stock Vehicles - 12/18/2012
... been a more detailed write up, specifically the cause of failure, but it's hard to tell. Since parts are only required to be retained for 15 days after the transaction paid, it's not as though the part was available at the time of the audit for viewing...
Car Repair Costs by State - 08/30/2012
... by CarMD. Wyoming drivers paid on average an additional 19% more for labor and 15% more for parts. Drivers in Indiana paid the least for repairs at $283.95 per transaction. The number one most common repair across the country was to replace the oxyg...
September 2012 Recall Update - 08/30/2012
... affect approximately 9,400 vehicles. It is expected to be released in October, when sufficient parts are available. Emission Control Recall 12170 - Engine Control Module Programmed with Incorrect Calibration: Dealers have been instructed to reprogram...
Empowerment Levels and Change - 08/30/2012
... had amazing empowerment, the ability to empower 20 hours OLH, authorize overage transactions and part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular...
Hydraulic Brake Pipe Kits - 01/10/2014
... If the rear axle crossover pipe requires replacement, technicians are to refer to the appropriate parts catalog. Additional information is available in bulletin 13-05-22-001. ...
Authorization Codes - 01/10/2014
... didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part of the repair that should have been completely covered under warranty. Service...
DEF - 12/09/2013
... As a reminder: the 2014 Cruze diesel comes pre-filled with DEF so it cannot be claimed on this particular vehicle. ...
Certified Elite Criteria - 11/18/2013
... thresholds. The thresholds include new vehicle customer retention of 43% or higher, dealership parts loyalty of 85%, repeat repairs less than 3% and field action closure rate of 88%. The benefits associated with Certified Elite will be granted to those...
Tri-Fold Tonneau Cover - 11/18/2013
... cost effective repairs in these cases. Global Message G_0000178220 contains the service component parts list as well as a corresponding illustration. ...
Reflections for the Year and Years Past - 12/09/2013
... to help them identify customers who may have purchased a service contract other than GMPP. This is particularly important when offering a customer a Policy decision.MARCH: In March we published additional tools to prepare for the transition to the new...
Chevrolet Courtesy Transportation Program - 12/09/2013
... agreement The warranty reimbursement rate under the program goes from $38 a day to $42. Also part of the program is the ability to offer a same day rental and be reimbursed $21. The same day rental is for customer convenience and is not intended...
Share A Tip... Win $100 - 02/27/2014
... post a new thread requesting your feedback on a specific warranty topic. We look forward to your participation and tips of the trade! This Month's Topic:What is the best method to get flush codes from your technicians?Because we appreciate your...
Warranty Receivable Schedule - 04/03/2014
... claims that have overpaid, must be reviewed. It may be necessary to adjust a paid transaction for parts or labour differences or to debit an overpayment. Make it a habit to review all variances. ...
Warranty Self-Review - 04/03/2014
... time and explanation; time documentation supporting OLH and daily time records, etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing...
OnStar - 01/28/2014
... diagnostics, weather reports, and other apps via a high speed 4G LTE data connection provided by partner AT&T. Current safety and security features will still be available. The connected features will be first brought to the Chevrolet Corvette, Impala,...
Corvette ZR1 - 01/28/2014
... in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
March 2014 Recall Update - 02/27/2014
... sales. Customer notifications were issued in early February. The letter advises customers that parts are currently not available and that they will receive another notification when parts become available. Noncompliance Recall 13442A: Transmission...
Recall 14192A - 11/25/2014
... only submit claims with labour operation 9100680 for the reprogram. Any incorrect labour code or parts charges may result in a debit. ...
Older and Non-GM Rental Vehicles - 09/09/2014
... Recall or can a non-GM or older vehicle be given to a customer for a regular warranty repair. That particular Administrative Message does not specify if the waiver is just for recall customers. Rental vehicle demand is affecting available vehicles...
... from the Service Workbench. There you will find a link to the P&P Manuals and Other Service/Parts Publications. Or, if you have a shortcut established for the P&P Manual and Other Service/Parts Publications on your Global dashboard, utilize...
Business Choice Maintenance Plan - 02/26/2013
... miles. This program is valid for vehicles purchased between January 3rd and September 30th, 2013. Participation in the maintenance plan is voluntary at the option of the dealer. Submission of a transaction for reimbursement constitutes the dealer's agreement...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for...
A Goodwill Tool - 02/26/2013
... here or on the customer letter, but the coverage is intended to include all components that are part of the specific system whether listed or not. The time/mileage parameters that can be offered are 12/15, 24/30, 36/45, 48/60, 60/75. So if you wanted...
GMPP Sublet Markup - 10/08/2012
The allowable sublet markup is dependent on whether the entire repair or only part of the repair is sublet. If the entire repair is sublet, the allowable markup is not to exceed 10% or $100, whichever is less. If only a portion of the repair is sublet,...
Warranty Repairs on Stock Vehicles - 12/18/2012
... been a more detailed write up, specifically the cause of failure, but it's hard to tell. Since parts are only required to be retained for 15 days after the transaction paid, it's not as though the part was available at the time of the audit for viewing...
Car Repair Costs by State - 08/30/2012
... by CarMD. Wyoming drivers paid on average an additional 19% more for labor and 15% more for parts. Drivers in Indiana paid the least for repairs at $283.95 per transaction. The number one most common repair across the country was to replace the oxyg...
September 2012 Recall Update - 08/30/2012
... affect approximately 9,400 vehicles. It is expected to be released in October, when sufficient parts are available. Emission Control Recall 12170 - Engine Control Module Programmed with Incorrect Calibration: Dealers have been instructed to reprogram...
Empowerment Levels and Change - 08/30/2012
... had amazing empowerment, the ability to empower 20 hours OLH, authorize overage transactions and part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular...
Hydraulic Brake Pipe Kits - 01/10/2014
... If the rear axle crossover pipe requires replacement, technicians are to refer to the appropriate parts catalog. Additional information is available in bulletin 13-05-22-001. ...
Authorization Codes - 01/10/2014
... didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part of the repair that should have been completely covered under warranty. Service...
DEF - 12/09/2013
... As a reminder: the 2014 Cruze diesel comes pre-filled with DEF so it cannot be claimed on this particular vehicle. ...
Certified Elite Criteria - 11/18/2013
... thresholds. The thresholds include new vehicle customer retention of 43% or higher, dealership parts loyalty of 85%, repeat repairs less than 3% and field action closure rate of 88%. The benefits associated with Certified Elite will be granted to those...
Tri-Fold Tonneau Cover - 11/18/2013
... cost effective repairs in these cases. Global Message G_0000178220 contains the service component parts list as well as a corresponding illustration. ...
Reflections for the Year and Years Past - 12/09/2013
... to help them identify customers who may have purchased a service contract other than GMPP. This is particularly important when offering a customer a Policy decision.MARCH: In March we published additional tools to prepare for the transition to the new...
Chevrolet Courtesy Transportation Program - 12/09/2013
... agreement The warranty reimbursement rate under the program goes from $38 a day to $42. Also part of the program is the ability to offer a same day rental and be reimbursed $21. The same day rental is for customer convenience and is not intended...
Share A Tip... Win $100 - 02/27/2014
... post a new thread requesting your feedback on a specific warranty topic. We look forward to your participation and tips of the trade! This Month's Topic:What is the best method to get flush codes from your technicians?Because we appreciate your...
Warranty Receivable Schedule - 04/03/2014
... claims that have overpaid, must be reviewed. It may be necessary to adjust a paid transaction for parts or labour differences or to debit an overpayment. Make it a habit to review all variances. ...
Warranty Self-Review - 04/03/2014
... time and explanation; time documentation supporting OLH and daily time records, etc. Review the parts charged out in association with the labour claimed. Confirm that the labour operation submitted correlates with the cause of failure. By performing...
OnStar - 01/28/2014
... diagnostics, weather reports, and other apps via a high speed 4G LTE data connection provided by partner AT&T. Current safety and security features will still be available. The connected features will be first brought to the Chevrolet Corvette, Impala,...
Corvette ZR1 - 01/28/2014
... in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
March 2014 Recall Update - 02/27/2014
... sales. Customer notifications were issued in early February. The letter advises customers that parts are currently not available and that they will receive another notification when parts become available. Noncompliance Recall 13442A: Transmission...
Recall 14192A - 11/25/2014
... only submit claims with labour operation 9100680 for the reprogram. Any incorrect labour code or parts charges may result in a debit. ...
Older and Non-GM Rental Vehicles - 09/09/2014
... Recall or can a non-GM or older vehicle be given to a customer for a regular warranty repair. That particular Administrative Message does not specify if the waiver is just for recall customers. Rental vehicle demand is affecting available vehicles...
Accessory Tow Hooks - 09/09/2014
... the LPO tow hooks. Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
... For those vehicles that are not identified in IVH and that may have a water leak in the rear compartment, refer to Engineering Information PIE0277, prior to any part replacement. Recall 13426 applies to certain Chevrolet Impala models. ...
Updates, Recalls, & Special Coverage - 08/05/2014
... but the customer refuses to have the recall completed. When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be...
Engine Coolant - 08/05/2014
... many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantit...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Floor Plan Reimbursement - 07/01/2014
... The period of time begins with the date of the Stop Delivery message to the receipt of the recall parts and/or repair procedures. Reimbursement is not allowed beyond those dates. The recall bulletin will often state the maximum days allowed for...
Recalls and Supporting Documentation - 12/21/2016
... power than normal to propel the vehicle and acceleration is slower than expected. This particular recall applies to certain 2016-2017 Chevrolet Volt models equipped with an automatic transmission. The recall correction is a reprogram of the hybrid...
Job Card Check List - 05/22/2017
... List form and print out as many as you like. Below are examples of specific positions or department responsibilities: Service Advisors Must be sure the customer concern is not vague and includes detailed information. Must be sure to get the customer’s...
HV Battery - 07/25/2017
The Warranty Parts Center has indicated that there have been cases of unnecessary Hybrid/EV High Voltage Battery Pack replacements when a technician has diagnosed a no start condition, with one or more DTCs. Bulletin 17-NA-227 has been released in effort...
SAASR Page Two - Trend - 07/25/2017
... by calendar month/year: Expense, Excess Expense, CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays statistics as either the CPVS, PVS,...
Automated Driving - 04/17/2017
... and reliability, marketing and distribution, and strategy. GM’s high ranking was due in part to millions spent investing in companies such as Lyft, and in purchasing Cruise Automation....
Warranty Trend Analysis - 04/17/2017
... Mail Out Reviews. The three trends are OLH, add on repair, and supporting documentation with a parts warranty transaction. Maybe your store has received a mail out review; if so, please post your thoughts on the Forum. Maybe you haven’t and...
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
Second Gen dexos1 - 07/28/2016
... of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016, dealers will notice an increase of approximately 4% a gallon for full synthetic ACDelco dexos1 5W30....
Electronic Exchange Components - 07/28/2016
... a warranty transaction, the claim will reject with error code 25 or 50. To correct the error the part must be removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The...
Test Drive Offer - 07/28/2016
... net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships for one LOF for the VIN displayed on the card. ...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
Automatic Transmission Fluid - 09/27/2016
... a Mobil 1 branded product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Average Dealership Profits - 04/28/2016
The average dealership posted net profit from service and parts of approximately $364,000 in 2015. That equates to an increase of almost nine times the average net profit from the new vehicle department and five times that of the used vehicle departm...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
July 2016 Recall Update - 06/27/2016
... kit must be installed. This is a temporary repair and will require an additional repair when parts for the final remedy become available. This procedure is available for used vehicles and customer vehicles, and is not to be used on new, unused, and unsold...
... the LPO tow hooks. Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
... For those vehicles that are not identified in IVH and that may have a water leak in the rear compartment, refer to Engineering Information PIE0277, prior to any part replacement. Recall 13426 applies to certain Chevrolet Impala models. ...
Updates, Recalls, & Special Coverage - 08/05/2014
... but the customer refuses to have the recall completed. When a vehicle enters the service department, service advisors should always check IVH for open required field actions. The Service Update and Field Action Bulletin Information link should be...
Engine Coolant - 08/05/2014
... many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantit...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Floor Plan Reimbursement - 07/01/2014
... The period of time begins with the date of the Stop Delivery message to the receipt of the recall parts and/or repair procedures. Reimbursement is not allowed beyond those dates. The recall bulletin will often state the maximum days allowed for...
Recalls and Supporting Documentation - 12/21/2016
... power than normal to propel the vehicle and acceleration is slower than expected. This particular recall applies to certain 2016-2017 Chevrolet Volt models equipped with an automatic transmission. The recall correction is a reprogram of the hybrid...
Job Card Check List - 05/22/2017
... List form and print out as many as you like. Below are examples of specific positions or department responsibilities: Service Advisors Must be sure the customer concern is not vague and includes detailed information. Must be sure to get the customer’s...
HV Battery - 07/25/2017
The Warranty Parts Center has indicated that there have been cases of unnecessary Hybrid/EV High Voltage Battery Pack replacements when a technician has diagnosed a no start condition, with one or more DTCs. Bulletin 17-NA-227 has been released in effort...
SAASR Page Two - Trend - 07/25/2017
... by calendar month/year: Expense, Excess Expense, CPVS, Labor PVS, OLH PVS, Supplemental PVS, Parts CPVS, Net Item CPVS, and Cases PVS (PVS=per vehicle serviced, CPVS=cost per vehicle serviced). The report displays statistics as either the CPVS, PVS,...
Automated Driving - 04/17/2017
... and reliability, marketing and distribution, and strategy. GM’s high ranking was due in part to millions spent investing in companies such as Lyft, and in purchasing Cruise Automation....
Warranty Trend Analysis - 04/17/2017
... Mail Out Reviews. The three trends are OLH, add on repair, and supporting documentation with a parts warranty transaction. Maybe your store has received a mail out review; if so, please post your thoughts on the Forum. Maybe you haven’t and...
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the...
Second Gen dexos1 - 07/28/2016
... of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016, dealers will notice an increase of approximately 4% a gallon for full synthetic ACDelco dexos1 5W30....
Electronic Exchange Components - 07/28/2016
... a warranty transaction, the claim will reject with error code 25 or 50. To correct the error the part must be removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The...
Test Drive Offer - 07/28/2016
... net item amount $35, transaction type ZSSP, and complaint code 0090. The offer is redeemable at participating GMC dealerships for one LOF for the VIN displayed on the card. ...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
Automatic Transmission Fluid - 09/27/2016
... a Mobil 1 branded product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Average Dealership Profits - 04/28/2016
The average dealership posted net profit from service and parts of approximately $364,000 in 2015. That equates to an increase of almost nine times the average net profit from the new vehicle department and five times that of the used vehicle departm...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
July 2016 Recall Update - 06/27/2016
... kit must be installed. This is a temporary repair and will require an additional repair when parts for the final remedy become available. This procedure is available for used vehicles and customer vehicles, and is not to be used on new, unused, and unsold...
System Upgrades - 05/24/2016
... has been updated to include the following: Open, Closed, Expired, Incomplete - Limited or No Parts, and Incomplete - Remedy not yet available. Additionally, by clicking on the Status link, regardless of the current status (Open, Closed, Expired, etc),...
Paint - 05/23/2016
... moldings, trim pieces, etc, which are considered necessary to ensure a quality repair of the particular area involved. Individual labor operations from this section may include Add Conditions for optional equipment when necessary. The Material Allowance...
Batteries - 02/02/2016
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
Volt Powertrain - 03/01/2016
... to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access to this hybrid technology could be an asset to smaller manufacturers that are behind in electric...
Factory Pre-Owned Collection - 03/01/2016
... used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response to feedback from dealers ...
Reject of the Month - 02/02/2016
... lock actuator, the door locks operated as designed. The service manager indicated that multiple parts were required for the repair and signed the job card stating that the door lock issues were preventing the sale of the vehicle from inventory.The assigned...
Policy and Electronic Exchange Components - 12/01/2015
... exchange basis. It is not possible to change transactions from customer pay to policy after the part order has been submitted. Bulletin 08-08-44-029 ...
Special Instructions: Recall 15240 - 02/02/2016
... reorient or replace both lift gate struts. The vehicles are designed to feature a controlled, slow return of the lift gate to the closed position if a situation arises where the gas struts are no longer capable of supporting the weight of the lift gate....
Dealership Empowerment - 01/11/2016
... hotel stay and meals, where a customer was out of town with a vehicle breakdown and was unable to return home when intended. It can also be used to reimburse your dealership when you decide to send your customer flowers or reimburse your customer for...
Air Conditioning Odor - 10/02/2015
... core resulting in microbial growth that releases an unpleasant musty odor into the passenger compartment. Dealers are advised to apply a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are...
Reject of the Month - 10/02/2015
... claim was handled appropriately-header information was correct, 3 C's were detailed, the correct part was indicated as the failed component, and the labor operation reflected the technician's documentation as well as the failed part. After discussion...
Aging Vehicles - 09/03/2015
... 12 years and older will continue to grow and will increase by 15% by 2020. This increase is due in part to improved quality and consumers are holding on to their vehicles longer. ...
Exchange Program for Electronic Products - 12/01/2015
... that require the Service Agent to contact TAC for authorization prior to the exchange. If the part number is restricted, the ESC will not accept any warranty exchange order from Service Agents without a TAC case number. ...
Leak or Seep - 06/02/2015
... Article 1.1.1: Seal and gasket failures within 6 months of installation are not covered by the parts warranty. Failures after 6 months and up to 12 months are covered by the parts warranty. ...
Delivery Receipts - 06/02/2015
... inspection and specified time constraints. In the past, all delivery receipts were a two-part paper form that allowed for a carrier copy and a dealership copy. Many carriers have now adopted the e-Pod delivery process that replaces the paper delivery...
Takata Air Bags - 06/30/2015
... It could take years for all of the involved vehicles to be repaired, due to a severe shortage of parts and the sheer quantity of vehicles involved. Takata's airbag trouble has been linked to the company's choice of propellant, a type of ammonium nitrate...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
Labor Operations: Closest To - 06/30/2015
... get service management pre-approval. For help in finding a closest labor operation, use our Part Group to Labor Operation Guide under the Resources tab in our Warranty Community website. You simply need to get the Catalog Group number in EPIC or...
Transportation Damage & Body Panels - 02/23/2015
... of the entire panel, depending on how badly it is damaged. If a panel is repaired, use the partial or full refinish color/clear labour operation that applies for the painting of the panel and submit the repair time in OLH. Paint labour operations are...
Airbags - 12/19/2014
Takata Corp has refused to comply with a US demand to widen its airbag recall. NHTSA must now decide to take the parts supplier to court or try to convince automakers to perform the repair. NHTSA believes the automaker has the responsibility to declare...
Transportation Claim Fast Facts - 01/21/2015
... is to be performed within 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
September 2018 Recall Update - 08/20/2018
... are instructed to replace the front side door window switch. Approximately 237,000 vehicles are part of the recall population. Noncompliance Recall 18159-03: Fuel Leak During F/CMVSS Testing: The recall bulletin has been revised to include an update...
Reject of the Month - Error code 124 - 08/21/2018
... authorization for the request. On a more detailed level, the OLH requests were, for the most part, for repairs performed within Repair Group 40 – Engine Propulsion or Repair Group 84 – Automatic Transmission. For a deeper dive into...
October 2018 Recall Update - 09/25/2018
... Bolt EV vehicles. Customer Satisfaction Recall 18027-01: Power Steering Loss of Assist: The Parts section of the recall bulletin has been revised to include a tie rod steering boot clamp to the chart. Certain 2015 Chevrolet Colorado and GMC Canyon...
... has been updated to include the following: Open, Closed, Expired, Incomplete - Limited or No Parts, and Incomplete - Remedy not yet available. Additionally, by clicking on the Status link, regardless of the current status (Open, Closed, Expired, etc),...
Paint - 05/23/2016
... moldings, trim pieces, etc, which are considered necessary to ensure a quality repair of the particular area involved. Individual labor operations from this section may include Add Conditions for optional equipment when necessary. The Material Allowance...
Batteries - 02/02/2016
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
Volt Powertrain - 03/01/2016
... to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access to this hybrid technology could be an asset to smaller manufacturers that are behind in electric...
Factory Pre-Owned Collection - 03/01/2016
... used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response to feedback from dealers ...
Reject of the Month - 02/02/2016
... lock actuator, the door locks operated as designed. The service manager indicated that multiple parts were required for the repair and signed the job card stating that the door lock issues were preventing the sale of the vehicle from inventory.The assigned...
Policy and Electronic Exchange Components - 12/01/2015
... exchange basis. It is not possible to change transactions from customer pay to policy after the part order has been submitted. Bulletin 08-08-44-029 ...
Special Instructions: Recall 15240 - 02/02/2016
... reorient or replace both lift gate struts. The vehicles are designed to feature a controlled, slow return of the lift gate to the closed position if a situation arises where the gas struts are no longer capable of supporting the weight of the lift gate....
Dealership Empowerment - 01/11/2016
... hotel stay and meals, where a customer was out of town with a vehicle breakdown and was unable to return home when intended. It can also be used to reimburse your dealership when you decide to send your customer flowers or reimburse your customer for...
Air Conditioning Odor - 10/02/2015
... core resulting in microbial growth that releases an unpleasant musty odor into the passenger compartment. Dealers are advised to apply a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are...
Reject of the Month - 10/02/2015
... claim was handled appropriately-header information was correct, 3 C's were detailed, the correct part was indicated as the failed component, and the labor operation reflected the technician's documentation as well as the failed part. After discussion...
Aging Vehicles - 09/03/2015
... 12 years and older will continue to grow and will increase by 15% by 2020. This increase is due in part to improved quality and consumers are holding on to their vehicles longer. ...
Exchange Program for Electronic Products - 12/01/2015
... that require the Service Agent to contact TAC for authorization prior to the exchange. If the part number is restricted, the ESC will not accept any warranty exchange order from Service Agents without a TAC case number. ...
Leak or Seep - 06/02/2015
... Article 1.1.1: Seal and gasket failures within 6 months of installation are not covered by the parts warranty. Failures after 6 months and up to 12 months are covered by the parts warranty. ...
Delivery Receipts - 06/02/2015
... inspection and specified time constraints. In the past, all delivery receipts were a two-part paper form that allowed for a carrier copy and a dealership copy. Many carriers have now adopted the e-Pod delivery process that replaces the paper delivery...
Takata Air Bags - 06/30/2015
... It could take years for all of the involved vehicles to be repaired, due to a severe shortage of parts and the sheer quantity of vehicles involved. Takata's airbag trouble has been linked to the company's choice of propellant, a type of ammonium nitrate...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
Reject of the Month - 07/29/2015
Reject code 81: Base labor hours exceed the allowance for labor code xxxxxxx tops our reject list this month. This particular reject code cannot be authorized or h-routed; it must be corrected. Here are a few areas of the claim that can be reviewed...
Labor Operations: Closest To - 06/30/2015
... get service management pre-approval. For help in finding a closest labor operation, use our Part Group to Labor Operation Guide under the Resources tab in our Warranty Community website. You simply need to get the Catalog Group number in EPIC or...
Transportation Damage & Body Panels - 02/23/2015
... of the entire panel, depending on how badly it is damaged. If a panel is repaired, use the partial or full refinish color/clear labour operation that applies for the painting of the panel and submit the repair time in OLH. Paint labour operations are...
Airbags - 12/19/2014
Takata Corp has refused to comply with a US demand to widen its airbag recall. NHTSA must now decide to take the parts supplier to court or try to convince automakers to perform the repair. NHTSA believes the automaker has the responsibility to declare...
Transportation Claim Fast Facts - 01/21/2015
... is to be performed within 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
September 2018 Recall Update - 08/20/2018
... are instructed to replace the front side door window switch. Approximately 237,000 vehicles are part of the recall population. Noncompliance Recall 18159-03: Fuel Leak During F/CMVSS Testing: The recall bulletin has been revised to include an update...
Reject of the Month - Error code 124 - 08/21/2018
... authorization for the request. On a more detailed level, the OLH requests were, for the most part, for repairs performed within Repair Group 40 – Engine Propulsion or Repair Group 84 – Automatic Transmission. For a deeper dive into...
October 2018 Recall Update - 09/25/2018
... Bolt EV vehicles. Customer Satisfaction Recall 18027-01: Power Steering Loss of Assist: The Parts section of the recall bulletin has been revised to include a tie rod steering boot clamp to the chart. Certain 2015 Chevrolet Colorado and GMC Canyon...
November 2018 Recall Update - 10/24/2018
... 18276: Reworked Power Steering Potential Missing Weld: Very few involved vehicles will require parts replacement as a result of the bulletin. Certain 2017 Chevrolet Camaro and 2018 Cadillac CTS vehicles may have a condition in which the power steering...
More on Variable Diagnostic Time - 11/29/2018
... payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports the actual time they have clocked. We have seen numerous times...
Exchange Components & PET - 12/19/2018
... and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component as out-of-warranty/policy to avoid being charged for the component. ...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse,...
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select...
Warranty Administration Resource Center - 04/23/2018
... has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages. All of the tools you were accustomed to in the Dealership Policies, Procedures and Manuals page are now available within the...
Straight Time - 05/22/2018
When labor time is not published for a particular vehicle/repair, Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST...
2019 Sierra - 04/23/2018
... and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance,...
High Voltage Battery - 06/25/2018
... be notified at the time of order if the repair is covered under warranty or policy, where GM is participating in all or some of the expense. If notification is not provided at time of order, the dealer will be charged for the component....
Air Conditioning Repair Documentation - 07/23/2018
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Grocery Delivery Pilot - 07/23/2018
... start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and Nuro’s app. Kroger states that...
Enclave Action Center - 10/23/2017
... that warranty claims are properly submitted and processed as GM will be reviewing all claims and parts replaced in order to quickly identify and address emerging issues. ...
OE Batteries - 10/23/2017
... in early October. The bulletin contains a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to...
Courtesy Transportation - 08/22/2017
Part warranty transactions, dealer installed and over the counter, do not allow for submission of any form of courtesy transportation. In late June, GWM was updated to remove the rental, shuttle, and public transportation net item expense ...
Diagnostic Time - 09/27/2017
Diagnostic time is published time found in the LTG for a particular repair. When variable times are published (0.0-0.3 hr) or the allowance states that “up to” published time may be claimed, the amount claimed must be based on the actual time...
More on Attachments - 03/26/2018
... The Warranty Support Center has reported that the most frequent reason why a transaction is returned to a dealership is because of missing attachments. Not attaching required documentation not only causes a delay in claim payment, it also increases the...
Avoiding Add On Repair Flags - 03/26/2018
... the job card associated with the Multi-Point inspection or the job card created when the customer returned. Don’t be fooled into thinking that since the DMS doesn’t flag the line as an add-on repair it doesn’t need your service manager’s...
Recall Completion - 02/20/2018
... to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery. The process should include checking inventory...
Reference Number - 12/21/2017
... that the vehicle manufacture date must be checked to determine what repairs are required for the particular vehicle based on the build date. Furthermore, a Reference Number, as indicated in the Required Field Actions section of IVH, also correlates to...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open ...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Warranty Blocks - 09/24/2019
... coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
Reject of the Month - October 2019 - 09/24/2019
... this is a known product issue with 2016 model year Chevrolet trucks. The transaction was returned with comments stating that the labor operation number is restricted as there is a bulletin that addresses the condition and provides a repair procedure....
PQC Restriction Temporarily Suspended - 01/03/2020
... November 1, 2019 until further notice. Dealers are still required to contact the PQC for an active part restriction or exchange program. Dealers that were previously PQC restricted must contact the PQC prior to an assembly replacement on job cards that...
... 18276: Reworked Power Steering Potential Missing Weld: Very few involved vehicles will require parts replacement as a result of the bulletin. Certain 2017 Chevrolet Camaro and 2018 Cadillac CTS vehicles may have a condition in which the power steering...
More on Variable Diagnostic Time - 11/29/2018
... payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports the actual time they have clocked. We have seen numerous times...
Exchange Components & PET - 12/19/2018
... and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component as out-of-warranty/policy to avoid being charged for the component. ...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse,...
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select...
Warranty Administration Resource Center - 04/23/2018
... has launched. Launch the new app from the App Center, or access it directly from the Service and Parts Department pages. All of the tools you were accustomed to in the Dealership Policies, Procedures and Manuals page are now available within the...
Straight Time - 05/22/2018
When labor time is not published for a particular vehicle/repair, Straight Time (ST) should be submitted in the Base Labor Time field. ST typically involves new models where a time study has not yet been completed. Service management must authorize ST...
2019 Sierra - 04/23/2018
... and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance,...
High Voltage Battery - 06/25/2018
... be notified at the time of order if the repair is covered under warranty or policy, where GM is participating in all or some of the expense. If notification is not provided at time of order, the dealer will be charged for the component....
Air Conditioning Repair Documentation - 07/23/2018
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Grocery Delivery Pilot - 07/23/2018
... start up, have teamed up to test a driverless grocery delivery program beginning this fall. The partnership will allow customers to place same-day delivery orders using Kroger’s ClickList ordering system and Nuro’s app. Kroger states that...
Enclave Action Center - 10/23/2017
... that warranty claims are properly submitted and processed as GM will be reviewing all claims and parts replaced in order to quickly identify and address emerging issues. ...
OE Batteries - 10/23/2017
... in early October. The bulletin contains a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to...
Courtesy Transportation - 08/22/2017
Part warranty transactions, dealer installed and over the counter, do not allow for submission of any form of courtesy transportation. In late June, GWM was updated to remove the rental, shuttle, and public transportation net item expense ...
Diagnostic Time - 09/27/2017
Diagnostic time is published time found in the LTG for a particular repair. When variable times are published (0.0-0.3 hr) or the allowance states that “up to” published time may be claimed, the amount claimed must be based on the actual time...
More on Attachments - 03/26/2018
... The Warranty Support Center has reported that the most frequent reason why a transaction is returned to a dealership is because of missing attachments. Not attaching required documentation not only causes a delay in claim payment, it also increases the...
Avoiding Add On Repair Flags - 03/26/2018
... the job card associated with the Multi-Point inspection or the job card created when the customer returned. Don’t be fooled into thinking that since the DMS doesn’t flag the line as an add-on repair it doesn’t need your service manager’s...
Recall Completion - 02/20/2018
... to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery. The process should include checking inventory...
Reference Number - 12/21/2017
... that the vehicle manufacture date must be checked to determine what repairs are required for the particular vehicle based on the build date. Furthermore, a Reference Number, as indicated in the Required Field Actions section of IVH, also correlates to...
Job Card Dates - 12/21/2017
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the Job Card Open ...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Warranty Blocks - 09/24/2019
... coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
Reject of the Month - October 2019 - 09/24/2019
... this is a known product issue with 2016 model year Chevrolet trucks. The transaction was returned with comments stating that the labor operation number is restricted as there is a bulletin that addresses the condition and provides a repair procedure....
PQC Restriction Temporarily Suspended - 01/03/2020
... November 1, 2019 until further notice. Dealers are still required to contact the PQC for an active part restriction or exchange program. Dealers that were previously PQC restricted must contact the PQC prior to an assembly replacement on job cards that...
Key Codes - 10/23/2019
Use of the KeyCode Access site is restricted with access granted by the dealership Partner Security Coordinator. All users are required to input a unique security ID when logging into the keycode look up application. For questions regarding access, the...
Courtesy Transportation: - 12/02/2019
... from the vehicle, the dealer must execute and sign a new Vehicle-Use Agreement. The current parts shortage does not excuse the dealer from existing policies. ...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo...
Key Codes - 12/02/2019
... Dealership personnel should never share their unique security ID that was provided by the Partner Security Coordinator at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information....
Reject of the Month - Error code 229 - 01/29/2020
... is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn...
Emissions Failures - 01/28/2020
... the “E” labor operation numbers; the MIL or SES light must have been on and the causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the...
Digital Vehicle Platform - 02/27/2020
... into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers to how all of a vehicle’s electronics are int...
April 2020 Recall Update - 03/27/2020
... Recall N192273510-02 Loose Alternator Cable: The recall has been revised to update the parts, warranty, and service procedure sections of the bulletin. The update includes replacement of the starter solenoid cable for vehicles that fail the initial inspection....
PET Deviation - 02/27/2020
If the dealer elects to deviate from the participation range calculated by the Policy Evaluation Tool a request must be sent to the DMA using the Dealer Aftersales Empowerment portal. A copy of the PET result and the approved portal request must be attached...
Policy Evaluation Tool Requirements - 04/22/2019
... submitted for reimbursement. If the policy repair is over $2500.00 total (including the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Takata Air Bag - 05/29/2019
... vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier Takata. Some of the affected air bags could deploy explosively, injuring or even killing occupants. It is estimated that at the end of March,...
GM Invests in Assembly Plant - 04/22/2019
... Bolt, autonomous vehicles for GM’s Cruise unit, and the Chevy Sonic. The announcement was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Cadillac Super Cruise - 04/22/2019
... wheel column. The camera monitors the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
May 2019 Recall Update - 04/22/2019
... updated to add the warranty information for the Working Capital Assistance Program (WCAP). The parts list has also been revised to include all required steering wheel airbag part numbers. The recall affects certain 2010-11 Chevrolet Malibu vehicles. Customer...
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
Courtesy Transportation Reminders - 02/21/2019
... will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don’t stay in the program very long. But, rental...
California Emissions - 03/27/2019
... by model year and state. The vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration...
Chevrolet Advertising - 01/21/2019
... 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad is called “A Little Bit Country, A Little Bit Rock n&rsqu...
10-Speed Auto Transmission - 07/30/2019
... are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the PUN dur...
Air Conditioning Repair Documentation - 07/30/2019
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Product Field Action Working Capital Assistance Program - 06/26/2019
... being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program was updated to one that is facilitated through the Global Warranty...
July 2019 Recall Update - 06/26/2019
... Recall A182202370-03: Lower Control Arm Weld: The service procedure, warranty information, parts section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control...
PET Tips - 06/26/2019
The PET and the DMA Pre-Approval form, used when deviating from the GM recommended participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job...
Use of the KeyCode Access site is restricted with access granted by the dealership Partner Security Coordinator. All users are required to input a unique security ID when logging into the keycode look up application. For questions regarding access, the...
Courtesy Transportation: - 12/02/2019
... from the vehicle, the dealer must execute and sign a new Vehicle-Use Agreement. The current parts shortage does not excuse the dealer from existing policies. ...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo...
Key Codes - 12/02/2019
... Dealership personnel should never share their unique security ID that was provided by the Partner Security Coordinator at the dealership. Each KeyCode Access site user must be certain of vehicle ownership, if in doubt do not provide key code information....
Reject of the Month - Error code 229 - 01/29/2020
... is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the pan and burnt 4/5/6 clutches and a torn...
Emissions Failures - 01/28/2020
... the “E” labor operation numbers; the MIL or SES light must have been on and the causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the...
Digital Vehicle Platform - 02/27/2020
... into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers to how all of a vehicle’s electronics are int...
April 2020 Recall Update - 03/27/2020
... Recall N192273510-02 Loose Alternator Cable: The recall has been revised to update the parts, warranty, and service procedure sections of the bulletin. The update includes replacement of the starter solenoid cable for vehicles that fail the initial inspection....
PET Deviation - 02/27/2020
If the dealer elects to deviate from the participation range calculated by the Policy Evaluation Tool a request must be sent to the DMA using the Dealer Aftersales Empowerment portal. A copy of the PET result and the approved portal request must be attached...
Policy Evaluation Tool Requirements - 04/22/2019
... submitted for reimbursement. If the policy repair is over $2500.00 total (including the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Takata Air Bag - 05/29/2019
... vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier Takata. Some of the affected air bags could deploy explosively, injuring or even killing occupants. It is estimated that at the end of March,...
GM Invests in Assembly Plant - 04/22/2019
... Bolt, autonomous vehicles for GM’s Cruise unit, and the Chevy Sonic. The announcement was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Cadillac Super Cruise - 04/22/2019
... wheel column. The camera monitors the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
May 2019 Recall Update - 04/22/2019
... updated to add the warranty information for the Working Capital Assistance Program (WCAP). The parts list has also been revised to include all required steering wheel airbag part numbers. The recall affects certain 2010-11 Chevrolet Malibu vehicles. Customer...
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
Courtesy Transportation Reminders - 02/21/2019
... will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don’t stay in the program very long. But, rental...
California Emissions - 03/27/2019
... by model year and state. The vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration...
Chevrolet Advertising - 01/21/2019
... 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad is called “A Little Bit Country, A Little Bit Rock n&rsqu...
10-Speed Auto Transmission - 07/30/2019
... are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the PUN dur...
Air Conditioning Repair Documentation - 07/30/2019
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Product Field Action Working Capital Assistance Program - 06/26/2019
... being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the first quarter of 2019 the program was updated to one that is facilitated through the Global Warranty...
July 2019 Recall Update - 06/26/2019
... Recall A182202370-03: Lower Control Arm Weld: The service procedure, warranty information, parts section, WCAP and floor plan information of the recall were updated. The recall addresses an improperly welded joint in one or both of the front lower-control...
PET Tips - 06/26/2019
The PET and the DMA Pre-Approval form, used when deviating from the GM recommended participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job...
PET Attachment Reminder - 06/26/2019
... and also to the electronic transaction. If the decision is made to deviate from the recommended GM participation amount, DMA pre-approval must be obtained. In those instances, a copy of the DMA pre-approval form must also be attached to the job card...
NADA 2021 - 11/25/2020
... 9-11, 2021. Educational sessions and franchise meetings will be held digitally. Exhibitors will be part of a virtual convention floor and will be able to purchase different levels of capabilities from the software provider. ...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
GM Organizational Terms - 10/27/2020
... cost must be entered at warranty rates on the form. The PET will provide a minimum Customer/Dealer participation dollar or percentage amount of total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is...
Buick and Alexa - 10/27/2020
Buick and Amazon have partnered to offer voice assistance technology and online shopping. The new components include a virtual Amazon showroom and a custom Alexa “utterance”, a phrase that lets people ask about Buick vehicles from any Alexa...
Reject of the Month - September 2020 - 08/25/2020
... are submitted via the DMS (Dealer Management System) with insufficient characters will receive a return error that must be corrected prior to submission. ...
A/C Repair Documentation - 07/30/2020
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Keyless Entry Batteries - 05/28/2020
... to 12 months only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
I'm Just a Warranty Claim - 05/29/2020
... the technician is actively diagnosing and performing necessary repairs. Add on repairs, excess parts, and/or OLH issues may come to light at this stage of the warranty claims life which may impede its timely progress to becoming an Accepted Warranty...
E-Labor Operation - 05/28/2020
... and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an emissions Diagnostic Trouble Code (DTC) which results in the illumination of the Malfunction Indicator Lamp (MIL). The...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Recent MOR Results - 03/22/2021
... that the authorization correlates with the timeline of the repair (time punch documentation, parts charged out on the job card, etc). ...
April 2021 Recall Update - 03/22/2021
... Express and GMC Savana vehicles. The bulletin has been updated to reflect a revision to the parts table to include single rear wheel brake calipers. Customer Satisfaction Recall N202326560 Customer Double Charged for All-Weather Cargo Tray: A total...
February 2021 Recall Update - 01/27/2021
... Satisfaction Recall N202310850-02 Airbag Indicator Light Intermittent: The service procedure and part ordering information have been updated with the latest bulletin release. Certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC...
Recycled Refrigerant - 02/25/2021
... will be reimbursed at the GMCCA service agent price for the new refrigerant plus the appropriate parts handling allowance. Service P&P Article 5.13 ...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
GM Mail Out Reviews - 06/29/2021
... only 1 minute accumulated. The transaction was debited in full. The second deviation addressed a partial debit resulting from incorrect/missing diagnostics. The customer had a concern with the MIL light illuminated in their 2016 Chevrolet Silverado....
TPMS Learn - 07/27/2021
LPO Accessory Wheels provided by the ADI require as part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience...
2021 U-Courtesy Transportation Program - 06/29/2021
... program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. U-Courtesy gives dealers the flexibility to use select used vehicles to take care of their customers during a period of low new car inventory. Chevrolet-Buick-GMC...
New Technician Add Times for Transmission Repairs - 05/26/2021
... on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall...
Battery Recycling - 05/26/2021
GM has partnered with Li-Cycle to recycle up to 100% of material scrap from battery cell manufacturing. The agreement will enable Ultium Cells to recycle cobalt, nickel, lithium, graphite, copper, manganese, and aluminum, and 95% of the materials can...
Warranty Labor Rates - 10/26/2021
... Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2021. Dealers that wish to maintain Option A labor rate status and not take advantage of the offer were...
Used Courtesy Program - 12/01/2021
As a reminder, only dealer owned units are eligible for the U-Courtesy Program. 3rd party rental agency (e.g. Hertz/Enterprise) units are strictly forbidden. These units are not eligible for warranty reimbursement under the U-Courtesy Program. Reference...
December 2021 Recall Update - 12/01/2021
... Recall N212340980-02 Rear Toe Link Separation: The bulletin has been updated to include revised parts, warranty, service procedure sections, as well as the addition of the customer letter. The recall affects certain 2010-16 Cadillac SRX and 2011-12 Saab...
Chevrolet Silverado - 12/01/2021
... robots, 10,300 feet of new conveyers, and 310 miles of electric wiring. The plant contains 5,000 parts from 370 different suppliers. The plant had been scheduled for closure in 2018 as a cost saving effort....
... and also to the electronic transaction. If the decision is made to deviate from the recommended GM participation amount, DMA pre-approval must be obtained. In those instances, a copy of the DMA pre-approval form must also be attached to the job card...
NADA 2021 - 11/25/2020
... 9-11, 2021. Educational sessions and franchise meetings will be held digitally. Exhibitors will be part of a virtual convention floor and will be able to purchase different levels of capabilities from the software provider. ...
End of Year Schedule Clean Up - 11/25/2020
2021 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
GM Organizational Terms - 10/27/2020
... cost must be entered at warranty rates on the form. The PET will provide a minimum Customer/Dealer participation dollar or percentage amount of total repair amount (applicable amount is whichever is greater) based on the days and miles the vehicle is...
Buick and Alexa - 10/27/2020
Buick and Amazon have partnered to offer voice assistance technology and online shopping. The new components include a virtual Amazon showroom and a custom Alexa “utterance”, a phrase that lets people ask about Buick vehicles from any Alexa...
Reject of the Month - September 2020 - 08/25/2020
... are submitted via the DMS (Dealer Management System) with insufficient characters will receive a return error that must be corrected prior to submission. ...
A/C Repair Documentation - 07/30/2020
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Keyless Entry Batteries - 05/28/2020
... to 12 months only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
I'm Just a Warranty Claim - 05/29/2020
... the technician is actively diagnosing and performing necessary repairs. Add on repairs, excess parts, and/or OLH issues may come to light at this stage of the warranty claims life which may impede its timely progress to becoming an Accepted Warranty...
E-Labor Operation - 05/28/2020
... and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an emissions Diagnostic Trouble Code (DTC) which results in the illumination of the Malfunction Indicator Lamp (MIL). The...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Recent MOR Results - 03/22/2021
... that the authorization correlates with the timeline of the repair (time punch documentation, parts charged out on the job card, etc). ...
April 2021 Recall Update - 03/22/2021
... Express and GMC Savana vehicles. The bulletin has been updated to reflect a revision to the parts table to include single rear wheel brake calipers. Customer Satisfaction Recall N202326560 Customer Double Charged for All-Weather Cargo Tray: A total...
February 2021 Recall Update - 01/27/2021
... Satisfaction Recall N202310850-02 Airbag Indicator Light Intermittent: The service procedure and part ordering information have been updated with the latest bulletin release. Certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC...
Recycled Refrigerant - 02/25/2021
... will be reimbursed at the GMCCA service agent price for the new refrigerant plus the appropriate parts handling allowance. Service P&P Article 5.13 ...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
GM Mail Out Reviews - 06/29/2021
... only 1 minute accumulated. The transaction was debited in full. The second deviation addressed a partial debit resulting from incorrect/missing diagnostics. The customer had a concern with the MIL light illuminated in their 2016 Chevrolet Silverado....
TPMS Learn - 07/27/2021
LPO Accessory Wheels provided by the ADI require as part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience...
2021 U-Courtesy Transportation Program - 06/29/2021
... program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. U-Courtesy gives dealers the flexibility to use select used vehicles to take care of their customers during a period of low new car inventory. Chevrolet-Buick-GMC...
New Technician Add Times for Transmission Repairs - 05/26/2021
... on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall...
Battery Recycling - 05/26/2021
GM has partnered with Li-Cycle to recycle up to 100% of material scrap from battery cell manufacturing. The agreement will enable Ultium Cells to recycle cobalt, nickel, lithium, graphite, copper, manganese, and aluminum, and 95% of the materials can...
Warranty Labor Rates - 10/26/2021
... Rate) labor rate dealerships that elected to transition to Option C were required to complete and return the enrollment form prior to November 30, 2021. Dealers that wish to maintain Option A labor rate status and not take advantage of the offer were...
Used Courtesy Program - 12/01/2021
As a reminder, only dealer owned units are eligible for the U-Courtesy Program. 3rd party rental agency (e.g. Hertz/Enterprise) units are strictly forbidden. These units are not eligible for warranty reimbursement under the U-Courtesy Program. Reference...
December 2021 Recall Update - 12/01/2021
... Recall N212340980-02 Rear Toe Link Separation: The bulletin has been updated to include revised parts, warranty, service procedure sections, as well as the addition of the customer letter. The recall affects certain 2010-16 Cadillac SRX and 2011-12 Saab...
Chevrolet Silverado - 12/01/2021
... robots, 10,300 feet of new conveyers, and 310 miles of electric wiring. The plant contains 5,000 parts from 370 different suppliers. The plant had been scheduled for closure in 2018 as a cost saving effort....
End of Year - 12/01/2021
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Electric Models - 10/26/2021
Only those Chevrolet dealers who have signed the Chevrolet Dealer Electric Models Participation Agreement and have agreed to complete all required sales and service training and to purchase and maintain all required special tools and equipment are qualified...
Miscellaneous - 10/01/2021
... must follow a logical order of the repair process. This includes technician time recording, when parts are billed out on the job card, variable diagnosis time, OLH, and actual repair time. A technician’s first clock time on the job card may be...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... that are NOT covered. In other words, if your search shows this statement, “Your search returned no results” it is a covered repair. As stated above, if you would like to try and get the needed repair covered for your customer, you will need...
Battery Warranty - 10/01/2021
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
12V Battery Replacement - 10/01/2021
... but within 12 months/unlimited miles from the last replacement are handled as a ZPTI transaction, parts and labor. The Service Agent would obtain a replacement ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from...
October 2021 Recall Update - 10/01/2021
Safety Recall N15438-08 Front Passenger Airbag Inflator: The recall bulletin has been updated to include revisions to parts and warranty information, and the service procedure. The recall involves certain 2007-08 Chevrolet Silverado 2500/3500 HD and GMC...
Authorization to Perform Repairs - 08/30/2021
... of fire, theft, or any cause beyond your control or for any delays caused by unavailability of parts or delays in part shipments by the supplier or transporter. Thereby grant you or your employees’ permission to operate the vehicle herein described...
More on Transportation Claims - 03/28/2022
... hours, perform the walk around inspection and if there is damage, items missing, or incorrect parts, apply the applicable damage codes on the LON. The LON must then be sent to the Carrier. Important: Vehicles delivered between 12:01 am and before the...
Reject of the Month - March 2022 - 02/23/2022
... Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician...
Missing Modules - 02/23/2022
... Dealers will be reimbursed via the GM Global Warranty System. They anticipate that these parts will be available for retrofit in Q2, Q3, or Q4 2022. Dealers are required to obtain a signed customer acknowledgement form at the time of purchase that...
Eligibility to Service EV Models - 03/28/2022
The Electric Models Participation Agreement requires dealers maintain required training, tools, and equipment to be eligible to service electric vehicles. If all requirements are not satisfied, the dealership is unable to service EV vehicles. Additionally,...
(CPO) - Towing - 02/23/2022
“Warranty repairs, including towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations...
STS Thresholds - 01/27/2022
... basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards are as follows:...
Reducing Rejected Transactions - 02/23/2022
... of the labor time request based on the Labor Time Guide. Other rejects such as incompatible parts, repeat repairs, and excessive parts are not something that is known prior to transaction submission. Being aware of known job card requirements before...
Global and CoL Profiles - 01/27/2022
GlobalConnect is the initial driver of data used to profile a learner in CoL. When a dealership’s Partner Security Coordinator generates a new GMIN and profile in GlobalConnect, new CoL profile is automatically created overnight or as soon as the...
Casting Plant - 01/04/2022
GM plans to invest more than $50 million at its Indiana parts plant to build drive unit castings for the upcoming Chevrolet Silverado EVs and other applications. This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous...
Associated Accessories (formerly IBP Accessories) - 01/04/2022
... and warranty contact information, access the Accessory Information Center within Global Connect. Parts P&P Article 1.3.4....
Retrofit Campaigns - 10/28/2022
... Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
High Voltage Lithium-Ion Batteries - 10/28/2022
... Battery in Bolt EVs and EUVs are provided with an 8-year/100,000-mile GM Service Replacement Parts Limited Warranty. Bulletin 22NA119...
Backlog - 11/21/2022
... hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter. While the chip crisis is lessening, there are other issues with non-chip suppliers. ...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Enhancements - 10/28/2022
... Agent Self Review (SASR) Transaction Report is now available in GWM. The report is a critical part of identifying claims that are driving numbers into a SASR Observation Period (it is no longer necessary to rely on the DVM to provide the reports). To...
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
PRA Process-New Restrictions - 07/27/2022
... upper control arms. The CSMT app may be used by any member of the dealer’s service department team as determined necessary by service management. The app is the required method to process Pre-Repair Authorization (PRA) requests and is available...
2022 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Chevrolet Electric Models - 10/26/2021
Only those Chevrolet dealers who have signed the Chevrolet Dealer Electric Models Participation Agreement and have agreed to complete all required sales and service training and to purchase and maintain all required special tools and equipment are qualified...
Miscellaneous - 10/01/2021
... must follow a logical order of the repair process. This includes technician time recording, when parts are billed out on the job card, variable diagnosis time, OLH, and actual repair time. A technician’s first clock time on the job card may be...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... that are NOT covered. In other words, if your search shows this statement, “Your search returned no results” it is a covered repair. As stated above, if you would like to try and get the needed repair covered for your customer, you will need...
Battery Warranty - 10/01/2021
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
12V Battery Replacement - 10/01/2021
... but within 12 months/unlimited miles from the last replacement are handled as a ZPTI transaction, parts and labor. The Service Agent would obtain a replacement ACDelco battery from an ACDelco Battery Distributor. The warranty statement and insert from...
October 2021 Recall Update - 10/01/2021
Safety Recall N15438-08 Front Passenger Airbag Inflator: The recall bulletin has been updated to include revisions to parts and warranty information, and the service procedure. The recall involves certain 2007-08 Chevrolet Silverado 2500/3500 HD and GMC...
Authorization to Perform Repairs - 08/30/2021
... of fire, theft, or any cause beyond your control or for any delays caused by unavailability of parts or delays in part shipments by the supplier or transporter. Thereby grant you or your employees’ permission to operate the vehicle herein described...
More on Transportation Claims - 03/28/2022
... hours, perform the walk around inspection and if there is damage, items missing, or incorrect parts, apply the applicable damage codes on the LON. The LON must then be sent to the Carrier. Important: Vehicles delivered between 12:01 am and before the...
Reject of the Month - March 2022 - 02/23/2022
... Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician...
Missing Modules - 02/23/2022
... Dealers will be reimbursed via the GM Global Warranty System. They anticipate that these parts will be available for retrofit in Q2, Q3, or Q4 2022. Dealers are required to obtain a signed customer acknowledgement form at the time of purchase that...
Eligibility to Service EV Models - 03/28/2022
The Electric Models Participation Agreement requires dealers maintain required training, tools, and equipment to be eligible to service electric vehicles. If all requirements are not satisfied, the dealership is unable to service EV vehicles. Additionally,...
(CPO) - Towing - 02/23/2022
“Warranty repairs, including towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations...
STS Thresholds - 01/27/2022
... basis. Dealers that have failed to meet a quarterly threshold will now have the opportunity to return to Standard Dealer Empowerment sooner by meeting the current threshold. The thresholds for 2022 total Service Training Standards are as follows:...
Reducing Rejected Transactions - 02/23/2022
... of the labor time request based on the Labor Time Guide. Other rejects such as incompatible parts, repeat repairs, and excessive parts are not something that is known prior to transaction submission. Being aware of known job card requirements before...
Global and CoL Profiles - 01/27/2022
GlobalConnect is the initial driver of data used to profile a learner in CoL. When a dealership’s Partner Security Coordinator generates a new GMIN and profile in GlobalConnect, new CoL profile is automatically created overnight or as soon as the...
Casting Plant - 01/04/2022
GM plans to invest more than $50 million at its Indiana parts plant to build drive unit castings for the upcoming Chevrolet Silverado EVs and other applications. This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous...
Associated Accessories (formerly IBP Accessories) - 01/04/2022
... and warranty contact information, access the Accessory Information Center within Global Connect. Parts P&P Article 1.3.4....
Retrofit Campaigns - 10/28/2022
... Retrofits may be launched in phases, with vehicles listed with an “Open” status once parts are available. GCUS-17-465 ...
High Voltage Lithium-Ion Batteries - 10/28/2022
... Battery in Bolt EVs and EUVs are provided with an 8-year/100,000-mile GM Service Replacement Parts Limited Warranty. Bulletin 22NA119...
Backlog - 11/21/2022
... hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter. While the chip crisis is lessening, there are other issues with non-chip suppliers. ...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Enhancements - 10/28/2022
... Agent Self Review (SASR) Transaction Report is now available in GWM. The report is a critical part of identifying claims that are driving numbers into a SASR Observation Period (it is no longer necessary to rely on the DVM to provide the reports). To...
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
PRA Process-New Restrictions - 07/27/2022
... upper control arms. The CSMT app may be used by any member of the dealer’s service department team as determined necessary by service management. The app is the required method to process Pre-Repair Authorization (PRA) requests and is available...
UVeye - 07/27/2022
... investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect frame damage; a system that checks tire...
Tips from a Mail Out Review - 08/22/2022
... July 1 revision of the P&P Manual. As a reminder: All diagnosis time must be prior to parts billed. Add On Repair – Once the service manager determines that an additional repair is necessary and approves adding the line to the job card,...
GM and Cruise - 06/20/2022
... of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
Safety - 05/25/2022
GM and Inrix, Inc. have partnered to provide safety solutions and data to US transportation officials at various levels. The product, Safety View, provides transportation officials, such as local and tribal governments, planning organizations, and other...
Dealer Aftersales Empowerment Portal - 04/26/2022
... and Sirius XM. Policy Evaluation Tool: The PET is the tool that determines GM’s participation in vehicle policy repairs. Dealers are required to run the tool whenever the service manager determines that a policy decision is appropriate for...
Eligibility to Service - 04/26/2022
To be eligible to service electric models, dealers must have a current executed Participation Agreement in place, completed all required training and maintain all required tools and equipment. Once the requirements have been met, the dealer is eligible...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Bolt Production - 04/26/2022
... has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
June 2023 Recall Update - 05/23/2023
... EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO 00S: Approximately 26,000 vehicles are included in the...
Job Card Write-Up and Final Closeout - 05/23/2023
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s...
2024 Colorado ZR2 Bison Edition - 06/27/2023
... production in late Q4 and is the newest edition to the Chevy truck line up. The Bison is made with partnership with American Expedition Vehicles (AEV) and is built to conquer any terrain. The truck is loaded with AEV off-road enhancements to enable higher...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Air Conditioning Repair Documentation - 07/25/2023
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
July 2023 Recall Update - 06/26/2023
... the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open ...
Voluntary Buyout - 04/25/2023
... globally in 2022. The buyout program came in line with the automaker’s expectations as part of an effort to cut $2 billion in costs over the next two years. Currently there are no layoffs or terminations on the table. ...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
May 2023 Recall Update - 04/25/2023
... bulletin has been revised to add the 2022 GMC Acadia to the recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx...
April 2023 Recall Update - 03/23/2023
... Suburban, and Tahoe vehicles has been revised to add models to the population. Additional part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace...
Cadillac LYRIQ - 02/28/2023
As part of the Cadillac LYRIQ PDI process, dealers must completely charge the high voltage battery to the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration...
March 2023 Recall Update - 02/28/2023
... to include labor time for the added vehicles. Safety Recall N222380601-01 Front Impact Bar Partially Welded: The bulletin update includes a copy of the customer letter. The recall affects certain 2022-23 Chevrolet Malibu vehicles. Customer...
... investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect frame damage; a system that checks tire...
Tips from a Mail Out Review - 08/22/2022
... July 1 revision of the P&P Manual. As a reminder: All diagnosis time must be prior to parts billed. Add On Repair – Once the service manager determines that an additional repair is necessary and approves adding the line to the job card,...
GM and Cruise - 06/20/2022
... of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
Safety - 05/25/2022
GM and Inrix, Inc. have partnered to provide safety solutions and data to US transportation officials at various levels. The product, Safety View, provides transportation officials, such as local and tribal governments, planning organizations, and other...
Dealer Aftersales Empowerment Portal - 04/26/2022
... and Sirius XM. Policy Evaluation Tool: The PET is the tool that determines GM’s participation in vehicle policy repairs. Dealers are required to run the tool whenever the service manager determines that a policy decision is appropriate for...
Eligibility to Service - 04/26/2022
To be eligible to service electric models, dealers must have a current executed Participation Agreement in place, completed all required training and maintain all required tools and equipment. Once the requirements have been met, the dealer is eligible...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Bolt Production - 04/26/2022
... has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
June 2023 Recall Update - 05/23/2023
... EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO 00S: Approximately 26,000 vehicles are included in the...
Job Card Write-Up and Final Closeout - 05/23/2023
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s...
2024 Colorado ZR2 Bison Edition - 06/27/2023
... production in late Q4 and is the newest edition to the Chevy truck line up. The Bison is made with partnership with American Expedition Vehicles (AEV) and is built to conquer any terrain. The truck is loaded with AEV off-road enhancements to enable higher...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Air Conditioning Repair Documentation - 07/25/2023
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
July 2023 Recall Update - 06/26/2023
... the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part...
Vehicle Has Left the Premise - 04/25/2023
When repairs are completed and/or replacement parts are ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent Facility internal accounting procedures. Reference...
Job Card Date - 04/25/2023
Parts (cost/percent markup) and labor rates used to calculate pricing is based on the Repair Completion Date that is documented on the job card. The labor time associated with the labor operation submitted is based on published time on the job card Open ...
Voluntary Buyout - 04/25/2023
... globally in 2022. The buyout program came in line with the automaker’s expectations as part of an effort to cut $2 billion in costs over the next two years. Currently there are no layoffs or terminations on the table. ...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
May 2023 Recall Update - 04/25/2023
... bulletin has been revised to add the 2022 GMC Acadia to the recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx...
April 2023 Recall Update - 03/23/2023
... Suburban, and Tahoe vehicles has been revised to add models to the population. Additional part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace...
Cadillac LYRIQ - 02/28/2023
As part of the Cadillac LYRIQ PDI process, dealers must completely charge the high voltage battery to the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration...
March 2023 Recall Update - 02/28/2023
... to include labor time for the added vehicles. Safety Recall N222380601-01 Front Impact Bar Partially Welded: The bulletin update includes a copy of the customer letter. The recall affects certain 2022-23 Chevrolet Malibu vehicles. Customer...
New Vehicle Inventory Battery Procedures - 02/28/2023
... retest) in the Battery Tester Code field of the warranty transaction. After taking action on any particular vehicle noted on the Battery Maintenance Report, it may take up to 5 days for the vehicle to be removed from the Report. Battery recharging,...
Alternative Options - 01/24/2023
... employee, be responsible for the supervision of employees, the performance of the service department, and the responsibility for administering GM warranty. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel...
Ultium PowerUP Warranty - 02/28/2023
... installed in a customer’s home. The chargers are covered under the terms of a 3-year limited parts warranty from the date of purchase, valid only for the original purchaser, non-transferable....
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development...
EV Chargers - 01/04/2023
... charging stations. Wheelers Chevrolet GMC in Marshfield, WI was the first dealer to participate and Young Chevrolet Cadillac in Owosso, MI was next....
Reject of the Month - January 2023 - 01/04/2023
... to service Hybrid/Electric models, dealers must have a current executed Hybrid/Electric Models Participation Agreement, complete all required training and maintain all required tools and equipment. Dealers that are eligible to service Hybrid/Electric...
Keyless Entry - 10/25/2023
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the...
Claiming Courtesy Transportation - 10/25/2023
... their Courtesy Transportation Program inventory, it still isn’t enough some days. 3rd party rental companies are an option, but for some dealers, there are no 3rd party rental companies near the dealership. The same situation is true when using...
BIN - 09/26/2023
Bulletin 22NA119, Chevrolet Bolt EV and Bolt EUV High Voltage Battery Safety Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement...
Ultium PowerUP Charge Station - 08/29/2023
... within the 3-year warranty period, the dealer may not submit labor-related charges in GWM with the parts warranty claim....
Reject of the Month - August 2023 - 07/25/2023
A 2021 GMC Acadia was brought into the dealership service department for an inspection of the front grille. The customer indicated that the chrome was peeling. The technician confirmed that the chrome was peeling and replaced the necessary components...
Mid-Year Price Increase - 07/25/2023
GM announced the implementation of a mid-year price increase on many parts due to continued inflation throughout the year. Additional information will be provided in the normal monthly price bulletin. Reference GCUS-9-14799
Cross Line & Field Actions - 01/29/2024
... new or discontinued vehicle regardless of franchise if they have the necessary tools, training and parts. Electric vehicles are excluded; cross line warranty work is not permitted. Policies & Procedures Article 4.8...
Warranty Block - 01/29/2024
... Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material or workmanship covered by the...
Reject of the Month - March 2024 - 02/26/2024
... opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual...
December 2023 Recall Update - 11/29/2023
... year Cadillac LYRIQ and GMC Hummer EV vehicles. The customer letter has been updated as well as part ordering information. The recall affects certain 2023 Cadillac LYRIQ and 2022-23 GMC Hummer EV models. Safety Recall N232407300-01 Open Ground May Not...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... and Policy, seems an appropriate topic. The bulletin starts out with this statement: As a dealer partner, General Motors empowers you with the ability to utilize policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that...
Goodwill Tool Updates - 03/23/2024
... cases: If the customer has pursued Trade Assist, Product Allegations, BBB, legal, or 3rd party intervention On Saab, Hummer H1, BrightDrop, or non-GM vehicles On fleet/commercial vehicles with delivery type 014, 020, 035, 036, 038, 040 On vehicles with...
Private Battery Promotion - 04/23/2024
... alerts $20 off an ACDelco Silver or Gold Battery replacement when purchased and installed at a participating GM dealership. Submit a ZSSP transaction with labor code 060291 with the $20 reimbursement in Miscellaneous Net. GCUS-9-15725...
Dealer Empowerment - 03/23/2024
... plan. Review the bulletin to see the tools that are currently available. As a dealer partner, General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal...
Safety Recall 08244A - 01/06/2010
... vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers are to inspect the transfer case date code and, if necessary, replace the transfer case. ...
Warranty Performance Analysis - 01/06/2010
... losses and profit. In 2009, it provided a comprehensive description of the functions of service department members. In 2010 we will provide a few examples of problems found during audits, as well instructions for dealer use to analyze their own warranty...
Warranty Management Workshop 2010 - 01/06/2010
... much information is covered in this one day class that sometimes leads to "information overload", particularly for attendees who are new to warranty. Occasionally a call is for further clarification on a specific topic. But a more common call goes like...
GM Approvals - 03/23/2024
... dealer empowerment CPO restricted labor operations Warranty Block repairs Requests to use a non-GM part for any repair covered by GM Engine or transmission replaced for customer satisfaction where repair is less costly Requests for courtesy transportation...
May 2024 Recall Update - 04/23/2024
... letter. Customer Satisfaction Recall N232428240-02 Instrument Panel Center Storage Compartment: The recall bulletin has been revised to update the population, correction, parts table, warranty information and the service procedure. The recall involves...
... retest) in the Battery Tester Code field of the warranty transaction. After taking action on any particular vehicle noted on the Battery Maintenance Report, it may take up to 5 days for the vehicle to be removed from the Report. Battery recharging,...
Alternative Options - 01/24/2023
... employee, be responsible for the supervision of employees, the performance of the service department, and the responsibility for administering GM warranty. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel...
Ultium PowerUP Warranty - 02/28/2023
... installed in a customer’s home. The chargers are covered under the terms of a 3-year limited parts warranty from the date of purchase, valid only for the original purchaser, non-transferable....
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development...
EV Chargers - 01/04/2023
... charging stations. Wheelers Chevrolet GMC in Marshfield, WI was the first dealer to participate and Young Chevrolet Cadillac in Owosso, MI was next....
Reject of the Month - January 2023 - 01/04/2023
... to service Hybrid/Electric models, dealers must have a current executed Hybrid/Electric Models Participation Agreement, complete all required training and maintain all required tools and equipment. Dealers that are eligible to service Hybrid/Electric...
Keyless Entry - 10/25/2023
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the...
Claiming Courtesy Transportation - 10/25/2023
... their Courtesy Transportation Program inventory, it still isn’t enough some days. 3rd party rental companies are an option, but for some dealers, there are no 3rd party rental companies near the dealership. The same situation is true when using...
BIN - 09/26/2023
Bulletin 22NA119, Chevrolet Bolt EV and Bolt EUV High Voltage Battery Safety Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement...
Ultium PowerUP Charge Station - 08/29/2023
... within the 3-year warranty period, the dealer may not submit labor-related charges in GWM with the parts warranty claim....
Reject of the Month - August 2023 - 07/25/2023
A 2021 GMC Acadia was brought into the dealership service department for an inspection of the front grille. The customer indicated that the chrome was peeling. The technician confirmed that the chrome was peeling and replaced the necessary components...
Mid-Year Price Increase - 07/25/2023
GM announced the implementation of a mid-year price increase on many parts due to continued inflation throughout the year. Additional information will be provided in the normal monthly price bulletin. Reference GCUS-9-14799
Cross Line & Field Actions - 01/29/2024
... new or discontinued vehicle regardless of franchise if they have the necessary tools, training and parts. Electric vehicles are excluded; cross line warranty work is not permitted. Policies & Procedures Article 4.8...
Warranty Block - 01/29/2024
... Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material or workmanship covered by the...
Reject of the Month - March 2024 - 02/26/2024
... opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual...
December 2023 Recall Update - 11/29/2023
... year Cadillac LYRIQ and GMC Hummer EV vehicles. The customer letter has been updated as well as part ordering information. The recall affects certain 2023 Cadillac LYRIQ and 2022-23 GMC Hummer EV models. Safety Recall N232407300-01 Open Ground May Not...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... and Policy, seems an appropriate topic. The bulletin starts out with this statement: As a dealer partner, General Motors empowers you with the ability to utilize policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that...
Goodwill Tool Updates - 03/23/2024
... cases: If the customer has pursued Trade Assist, Product Allegations, BBB, legal, or 3rd party intervention On Saab, Hummer H1, BrightDrop, or non-GM vehicles On fleet/commercial vehicles with delivery type 014, 020, 035, 036, 038, 040 On vehicles with...
Private Battery Promotion - 04/23/2024
... alerts $20 off an ACDelco Silver or Gold Battery replacement when purchased and installed at a participating GM dealership. Submit a ZSSP transaction with labor code 060291 with the $20 reimbursement in Miscellaneous Net. GCUS-9-15725...
Dealer Empowerment - 03/23/2024
... plan. Review the bulletin to see the tools that are currently available. As a dealer partner, General Motors empowers dealers with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal...
Safety Recall 08244A - 01/06/2010
... vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers are to inspect the transfer case date code and, if necessary, replace the transfer case. ...
Warranty Performance Analysis - 01/06/2010
... losses and profit. In 2009, it provided a comprehensive description of the functions of service department members. In 2010 we will provide a few examples of problems found during audits, as well instructions for dealer use to analyze their own warranty...
Warranty Management Workshop 2010 - 01/06/2010
... much information is covered in this one day class that sometimes leads to "information overload", particularly for attendees who are new to warranty. Occasionally a call is for further clarification on a specific topic. But a more common call goes like...
GM Approvals - 03/23/2024
... dealer empowerment CPO restricted labor operations Warranty Block repairs Requests to use a non-GM part for any repair covered by GM Engine or transmission replaced for customer satisfaction where repair is less costly Requests for courtesy transportation...
May 2024 Recall Update - 04/23/2024
... letter. Customer Satisfaction Recall N232428240-02 Instrument Panel Center Storage Compartment: The recall bulletin has been revised to update the population, correction, parts table, warranty information and the service procedure. The recall involves...
Reducing Rejected Transactions - 11/29/2023
... get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive is the...
Warranty Administrator Tips - 10/25/2023
... can go back to the repairing technician for resolution before the vehicle leaves the service department. All engine and transmission repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are...
November 2023 Recall Update - 10/25/2023
... Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround...
Service Management Approval Requirements - 12/26/2023
... to support each item authorized. If a job card has other labor hours claimed and excessive parts or a repeat repair and policy, management may document a single authorization (signature/initials, date, time), with a separate explanation to each item...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Certified Pre-Owned Vehicles - 09/26/2023
... should be a covered repair. If after entering the labor operation you see “Your search returned no results.”, it is a covered repair. CPO vehicles are eligible for both Roadside Assistance and Courtesy Transportation for...
3 C's - 01/04/2023
... those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement should stand on its own with a clear understanding of the reason for the specific repair performed. And, finally, the stories...
February 2023 Recall Update - 01/24/2023
Customer Satisfaction Recall N212354520-04 Heated Seats: The recall bulletin has been updated to revise the correction, parts, warranty and service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado...
Requesting a Labor Rate Increase - 01/24/2023
... best method to reflect this information. Job cards that do not contain this information will be returned with an explanation and will not be analyzed. An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential...
Reject of the Month - May 2023 - 04/25/2023
... for ZPDI (Pre-Delivery Inspection), ZTPT (Transportation) transactions, or over the counter part warranty transactions (ZPTC). Roadside Assistance/Cadillac Roadside claims are excluded and do not require a dongle device scan. Dealer Installed Part...
The Warranty Resource Center - 04/25/2023
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents: Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Accessory Catalog Offerings - 06/26/2023
... to submit a transaction and add the warranty. It is important to communicate to the sales department that any time accessories are added to a vehicle, a transaction must be made that reports that sale and adds the warranty. The transaction type...
Adding an Attachment to a Pending Transaction - 04/26/2022
... submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code 06: Invalid GMIN number supplied for the...
Warranty Resource Center - 04/26/2022
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents: Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Air Conditioning Guidelines - 05/25/2022
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. Bulk R-134a and PAG oil are programmed to pay per ounce...
Special Coverage - 11/21/2022
... parameters of the special coverage adjustment program or within the 24-month, unlimited mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The...
Dongle Devices - 11/22/2022
... jumped or charged to use the dongle device to scan for the job card write up. For Dealer Installed Parts Warranties a dongle device scan is required. For Over-the-Counter Part Warranty situations, a dongle device scan is not required. A dongle device...
Reject of the Month - January 2022 - 01/03/2022
... Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Diagnosis Time Requirements - 01/04/2022
... clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Warranty Administration Acronyms - 01/04/2022
... --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN --- No Part Number NVLW --- New Vehicle Limited Warranty O2 --- Oxygen Sensor OBS --- Observation OLH --- Other Labor Hours O/U% --- Over or Under Percentage PCM ---...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... to use CCND labor operations as there is the potential for a repeat repair if the customer returns and the concern is found and corrected. Each instance should be handled on a case-by-case basis, submitting the CCND operation when supported and just...
Empowerment: - 12/01/2021
... Administration Resource Center. The guide covers the following tools: Policy Assistance: GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. Customer Enthusiasm:...
November 2021 Recall Update - 10/26/2021
... Rear Toe Link Separation: The recall bulleoctin has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear...
Severe Transportation Damage Guidelines - 04/29/2021
... based on FMVSS guidelines. GM will advise the Service Agent how to proceed with the claim. Bolt-on parts or replacement parts not requiring welding (i.e., wheels, tires, radios, batteries, glass, windshields, trim, chrome bumpers, etc.) are not considered...
... get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive is the...
Warranty Administrator Tips - 10/25/2023
... can go back to the repairing technician for resolution before the vehicle leaves the service department. All engine and transmission repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are...
November 2023 Recall Update - 10/25/2023
... Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround...
Service Management Approval Requirements - 12/26/2023
... to support each item authorized. If a job card has other labor hours claimed and excessive parts or a repeat repair and policy, management may document a single authorization (signature/initials, date, time), with a separate explanation to each item...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Certified Pre-Owned Vehicles - 09/26/2023
... should be a covered repair. If after entering the labor operation you see “Your search returned no results.”, it is a covered repair. CPO vehicles are eligible for both Roadside Assistance and Courtesy Transportation for...
3 C's - 01/04/2023
... those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement should stand on its own with a clear understanding of the reason for the specific repair performed. And, finally, the stories...
February 2023 Recall Update - 01/24/2023
Customer Satisfaction Recall N212354520-04 Heated Seats: The recall bulletin has been updated to revise the correction, parts, warranty and service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado...
Requesting a Labor Rate Increase - 01/24/2023
... best method to reflect this information. Job cards that do not contain this information will be returned with an explanation and will not be analyzed. An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential...
Reject of the Month - May 2023 - 04/25/2023
... for ZPDI (Pre-Delivery Inspection), ZTPT (Transportation) transactions, or over the counter part warranty transactions (ZPTC). Roadside Assistance/Cadillac Roadside claims are excluded and do not require a dongle device scan. Dealer Installed Part...
The Warranty Resource Center - 04/25/2023
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents: Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Accessory Catalog Offerings - 06/26/2023
... to submit a transaction and add the warranty. It is important to communicate to the sales department that any time accessories are added to a vehicle, a transaction must be made that reports that sale and adds the warranty. The transaction type...
Adding an Attachment to a Pending Transaction - 04/26/2022
... submitting dealership BAC at the time of the job card open date. If an issue is detected, GWM will return one of the following rejects: Error Code 05: Invalid GMIN number supplied for the technician Error Code 06: Invalid GMIN number supplied for the...
Warranty Resource Center - 04/26/2022
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents: Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Air Conditioning Guidelines - 05/25/2022
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. Bulk R-134a and PAG oil are programmed to pay per ounce...
Special Coverage - 11/21/2022
... parameters of the special coverage adjustment program or within the 24-month, unlimited mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The...
Dongle Devices - 11/22/2022
... jumped or charged to use the dongle device to scan for the job card write up. For Dealer Installed Parts Warranties a dongle device scan is required. For Over-the-Counter Part Warranty situations, a dongle device scan is not required. A dongle device...
Reject of the Month - January 2022 - 01/03/2022
... Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Diagnosis Time Requirements - 01/04/2022
... clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Warranty Administration Acronyms - 01/04/2022
... --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN --- No Part Number NVLW --- New Vehicle Limited Warranty O2 --- Oxygen Sensor OBS --- Observation OLH --- Other Labor Hours O/U% --- Over or Under Percentage PCM ---...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... to use CCND labor operations as there is the potential for a repeat repair if the customer returns and the concern is found and corrected. Each instance should be handled on a case-by-case basis, submitting the CCND operation when supported and just...
Empowerment: - 12/01/2021
... Administration Resource Center. The guide covers the following tools: Policy Assistance: GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. Customer Enthusiasm:...
November 2021 Recall Update - 10/26/2021
... Rear Toe Link Separation: The recall bulleoctin has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear...
Severe Transportation Damage Guidelines - 04/29/2021
... based on FMVSS guidelines. GM will advise the Service Agent how to proceed with the claim. Bolt-on parts or replacement parts not requiring welding (i.e., wheels, tires, radios, batteries, glass, windshields, trim, chrome bumpers, etc.) are not considered...
New Vehicle Inspections - 04/29/2021
... of the letter of notification can be found in 1.1.5. If a Carrier makes a STI delivery to a non-participating dealership, the Carrier will be responsible for any damage or theft that may occur after the time of delivery. Under the STI Delivery Process,...
Accounting of Labor Time - 06/29/2021
... technician is working on the vehicle. Ensure that all elements of the repair (time documentation, parts billed on the job card, OLH, etc) must follow a logical order for the repair process. ...
Labor Operation Selection - 06/29/2021
... outlet hose were leaking and the technician states that both leaks are unique failures, one part did not cause the other to fail. Therefore, a line needs to be added to the job card to address the second defect. The line added is not considered an add...
New Error Codes - 07/27/2021
... unable to validate successful completion of a reprogramming event claimed in GWM, the claim was returned with error code 852. The error provided a general message that supporting data was invalid for transactions requiring a SPS Warranty Claim Code. To...
Reject of the Month - September 2021 - 08/30/2021
... rear defroster circuit, they should also be replaced. A 2015 GMC Sierra was in the service department for the completion of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
Air Conditioning Tips & Reminders - 06/29/2021
... systems must be trained and certified by an EPA approved organization. Refrigerant details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding...
Reject of the Month - January 2021 - 12/29/2020
... Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Warranty Claim Code - 03/22/2021
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field...
March 2021 Recall Update - 02/25/2021
... Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
A Better Cause of Failure - 05/28/2020
... repaired, seeing a failure isn’t necessarily an option when the component isn’t taken apart. The cause of failure in these situations becomes the technician’s diagnosis procedures and the corresponding test results. Below are...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... parameters of the special coverage adjustment program or within the 24-month, unlimited mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... pump and vacuum pump belt. Special Coverage A192219310-01 Radiator Leaks-Maven Vehicles: The parts table and service procedure has been updated in the special coverage bulletin. Certain 2015-19 Chevrolet Trax vehicles are included in the program. Emission...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... Assembled: The recall bulletin has been updated to include a revised service procedure, additional part information, and updated warranty information section. The recall affects certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles equipped...
Reject of the Month - 07/30/2019
... A2 or A4). If the technician fails to document the code or if the recorded code is inaccurate, return to the Warranty Claim Code tab in SPS to retrieve the code that was associated with the reprogramming event. The code may be found by VIN, date, and...
August 2019 Recall Update - 07/30/2019
... The recall that affects approximately 1,100 vehicles has been updated to include a revision to the part information section. Dealers will replace tempered glass with laminated glass in the left rear-quarter position for long wheelbase vehicles and both...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... tool must be applied and the customer is responsible for the portion indicated in the customer participation section displayed on the form. Before asking for policy approval on a vehicle with a service contract, the PET must be performed. If the results...
Pre-Delivery Inspection Processes - 07/30/2019
... must sign and date the form. The forms are found in GM GlobalConnect under the Service Department section in the Pre-Delivery Inspection Form link. Technicians will need to print the blank forms and complete them with pen or pencil. The blue form fields...
September 2019 Recall Update - 08/27/2019
... Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement. Vehicles included in the...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Roadside Assistance - 03/27/2019
... and will be in the dealership overnight with a warranty related defect. Roadside reunite - returning a vehicle to a customer who was traveling, had a breakdown, and is more than 100 miles from their home. Their vehicle must be disabled with a warranty...
March 2019 Recall Update - 02/21/2019
... Loss of Power Steering Assist: The recall bulletin has been revised to include an additional part in the parts table. The recall affects certain 2013-2017 Cadillac ATS, 2014-2017 Cadillac CTS, and 2016-2017 Chevrolet Camaro vehicles. Noncompliance...
Bulletin 16-NA-405 - 04/22/2019
... version includes the 2019 model year, revisions to the service procedure, and updates to the parts and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version...
June 2019 Recall Update - 05/29/2019
... The vehicles involved in the recall program were placed on stop delivery in February, 2019. Parts are now available for the 2017 Chevrolet Camaro vehicles. To date, parts are not yet available for 2016-17 Cadillac ATS, 2016-18 Cadillac CTS, or 2017 Chevrolet...
... of the letter of notification can be found in 1.1.5. If a Carrier makes a STI delivery to a non-participating dealership, the Carrier will be responsible for any damage or theft that may occur after the time of delivery. Under the STI Delivery Process,...
Accounting of Labor Time - 06/29/2021
... technician is working on the vehicle. Ensure that all elements of the repair (time documentation, parts billed on the job card, OLH, etc) must follow a logical order for the repair process. ...
Labor Operation Selection - 06/29/2021
... outlet hose were leaking and the technician states that both leaks are unique failures, one part did not cause the other to fail. Therefore, a line needs to be added to the job card to address the second defect. The line added is not considered an add...
New Error Codes - 07/27/2021
... unable to validate successful completion of a reprogramming event claimed in GWM, the claim was returned with error code 852. The error provided a general message that supporting data was invalid for transactions requiring a SPS Warranty Claim Code. To...
Reject of the Month - September 2021 - 08/30/2021
... rear defroster circuit, they should also be replaced. A 2015 GMC Sierra was in the service department for the completion of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
Air Conditioning Tips & Reminders - 06/29/2021
... systems must be trained and certified by an EPA approved organization. Refrigerant details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding...
Reject of the Month - January 2021 - 12/29/2020
... Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Warranty Claim Code - 03/22/2021
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 12-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field...
March 2021 Recall Update - 02/25/2021
... Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
A Better Cause of Failure - 05/28/2020
... repaired, seeing a failure isn’t necessarily an option when the component isn’t taken apart. The cause of failure in these situations becomes the technician’s diagnosis procedures and the corresponding test results. Below are...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
... parameters of the special coverage adjustment program or within the 24-month, unlimited mileage parts warranty. For either of those situations, transactions should be submitted using the labor operation provided in the special coverage bulletin. The...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... pump and vacuum pump belt. Special Coverage A192219310-01 Radiator Leaks-Maven Vehicles: The parts table and service procedure has been updated in the special coverage bulletin. Certain 2015-19 Chevrolet Trax vehicles are included in the program. Emission...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... Assembled: The recall bulletin has been updated to include a revised service procedure, additional part information, and updated warranty information section. The recall affects certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles equipped...
Reject of the Month - 07/30/2019
... A2 or A4). If the technician fails to document the code or if the recorded code is inaccurate, return to the Warranty Claim Code tab in SPS to retrieve the code that was associated with the reprogramming event. The code may be found by VIN, date, and...
August 2019 Recall Update - 07/30/2019
... The recall that affects approximately 1,100 vehicles has been updated to include a revision to the part information section. Dealers will replace tempered glass with laminated glass in the left rear-quarter position for long wheelbase vehicles and both...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... tool must be applied and the customer is responsible for the portion indicated in the customer participation section displayed on the form. Before asking for policy approval on a vehicle with a service contract, the PET must be performed. If the results...
Pre-Delivery Inspection Processes - 07/30/2019
... must sign and date the form. The forms are found in GM GlobalConnect under the Service Department section in the Pre-Delivery Inspection Form link. Technicians will need to print the blank forms and complete them with pen or pencil. The blue form fields...
September 2019 Recall Update - 08/27/2019
... Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement. Vehicles included in the...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Roadside Assistance - 03/27/2019
... and will be in the dealership overnight with a warranty related defect. Roadside reunite - returning a vehicle to a customer who was traveling, had a breakdown, and is more than 100 miles from their home. Their vehicle must be disabled with a warranty...
March 2019 Recall Update - 02/21/2019
... Loss of Power Steering Assist: The recall bulletin has been revised to include an additional part in the parts table. The recall affects certain 2013-2017 Cadillac ATS, 2014-2017 Cadillac CTS, and 2016-2017 Chevrolet Camaro vehicles. Noncompliance...
Bulletin 16-NA-405 - 04/22/2019
... version includes the 2019 model year, revisions to the service procedure, and updates to the parts and warranty information sections. Previous versions of the bulletin contained multiple labor operations based on the repairs performed. The current version...
June 2019 Recall Update - 05/29/2019
... The vehicles involved in the recall program were placed on stop delivery in February, 2019. Parts are now available for the 2017 Chevrolet Camaro vehicles. To date, parts are not yet available for 2016-17 Cadillac ATS, 2016-18 Cadillac CTS, or 2017 Chevrolet...
Air Conditioning Guidelines - 04/22/2019
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject of the Month - 03/26/2019
... of the authorization. - Service management authorization for Repeat Repairs (R) and Excessive Parts (P) are commonly missed, as authorization can take place at time of first transaction rejection. Confirm that the authorization is being documented on...
Recently Revised Bulletins - 04/29/2020
... that are purchased as a retail transaction and subsequently replaced under the GM Replacement Parts Warranty are handled through ACDelco. Transactions must not be submitted through GWM. Looking for more info on batteries? Check out our online training...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... score that you hope to achieve. There is also a chance for a repeat repair if the customer returns and the concern is found and corrected. Both of those situations are things that should be considered, however, if your technician has truly spent time...
Recall Summary Update - 01/28/2020
... Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved in the recall population. Customer...
Recall Notes - 01/28/2020
... Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations...
December 2019 Recall Update - 12/02/2019
... Sierra 2500/3500 trucks equipped with a 6.6L, 8-cylinder diesel engine has been revised to include parts, warranty, and service procedure updates. Safety Recall N182206311-03: Diesel Engine Block Heater Cord: The recall that affects certain 2017-19...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... for the appropriate labor operation. With the Job Aid, you will need to enter the VIN and the part number and the results should show at least one labor operation that matches the part. Occasionally, you will see a message that an exact match could not...
Vehicle History Files - 09/24/2019
... physical paper file that includes the shop copy of the job card. An electronic vehicle history as part of an electronic job card system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated...
Pre-Repair Authorization - 09/24/2019
... to process PRA requests. The free app can be downloaded and used by any member of the service department team via the Google Play Store or Apple Store. Key points to a successful PRA process: Only certain components require Pre-Repair Authorization...
Self-Authorization - 10/23/2019
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized,...
Reject of the Month - 10/23/2019
... also indicated that TAC was contacted and listed the case number in 3 C’s. The parts department charged out the appropriate SD card on the job card and the warranty administrator coded the claim with labor operation 3420860: Navigation Map...
What is Customer Enthusiasm? - 12/21/2017
... of a covered repair due to the cause of the failure, is not GM’s responsibility in this particular situation. Here are some examples: An outside door mirror is cracked. It could be that the customer ran into something, but they are adamant...
Concern Not Duplicated Labor Operations - 08/22/2017
... score that you are looking for. There is also a chance for a repeat repair if the customer returns within 90 days and the concern is found and corrected. Both of those situations are things that should be taken into consideration by service management...
Grading Criteria at a Glance - 09/27/2017
... in the past couple of months? What was their value and was there any Customer or Service Agent Participation? The above metrics, and many more, may be found in the Global Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary...
SPID Label - 08/21/2017
The Service Parts Identification Label on all 2018 model year vehicles will be discontinued. Much of the information that was on the label will now be available through a QR code on the Certification Label. If the Certification Label does not have a QR...
Self-Authorization - 10/24/2017
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized,...
Mobil 1 Upgrade - 10/23/2017
... $27.00 (8 quarts), or $34.00 (10 quarts) or less with no additional charges. Dealers that elect to participate will collect the additional agreed upon amount for the Mobil 1 upgrade ($20, $27, or $34) from the customer. Dealers will continue to submit...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... to be mailed by July 9, 2018. Forms that were postmarked after that date were not processed and returned to the dealer. The new CAM-03 form is available in the Service Forms app within the General Information tab. The new form is designed for electronic...
Dead Battery - 06/25/2018
... A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics...
DTC P2463 - 06/25/2018
Technical Service Bulletin 10-06-05-002 addresses the importance of routine cleaning the Diesel Particulate Filter (DPF). Customers should be instructed that in order for the filter to clean itself, the vehicle must be driven above 30 mph until the Clean...
Customer Concern Not Duplicated - 06/25/2018
... score that you are looking for. There is also a chance for a repeat repair if the customer returns and the concern is found and corrected. Both of those situations are things that should be taken into consideration by service management when making an...
Air Conditioning Season - 04/23/2018
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Courtesy Transportation Program Guidelines - 04/23/2018
... order must be created with the customer’s information. If a vehicle used for a test drive is returned with miles over the qualified 500 miles, the dealer may only count the maximum of 500 miles as qualified toward the program mileage requirements. Dealership...
Reject of the Month - 04/23/2018
... 17367: Incorrect Torsion Bar Built into Front Seat Belt Retractors Recall 17337: Diesel Particulate Matter Sensor Diagnostic Fault All three recalls were performed and submitted for payment. Two of the recalls were accepted, 17456 and 17367, while recall...
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject of the Month - 03/26/2019
... of the authorization. - Service management authorization for Repeat Repairs (R) and Excessive Parts (P) are commonly missed, as authorization can take place at time of first transaction rejection. Confirm that the authorization is being documented on...
Recently Revised Bulletins - 04/29/2020
... that are purchased as a retail transaction and subsequently replaced under the GM Replacement Parts Warranty are handled through ACDelco. Transactions must not be submitted through GWM. Looking for more info on batteries? Check out our online training...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... score that you hope to achieve. There is also a chance for a repeat repair if the customer returns and the concern is found and corrected. Both of those situations are things that should be considered, however, if your technician has truly spent time...
Recall Summary Update - 01/28/2020
... Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved in the recall population. Customer...
Recall Notes - 01/28/2020
... Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations...
December 2019 Recall Update - 12/02/2019
... Sierra 2500/3500 trucks equipped with a 6.6L, 8-cylinder diesel engine has been revised to include parts, warranty, and service procedure updates. Safety Recall N182206311-03: Diesel Engine Block Heater Cord: The recall that affects certain 2017-19...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... for the appropriate labor operation. With the Job Aid, you will need to enter the VIN and the part number and the results should show at least one labor operation that matches the part. Occasionally, you will see a message that an exact match could not...
Vehicle History Files - 09/24/2019
... physical paper file that includes the shop copy of the job card. An electronic vehicle history as part of an electronic job card system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated...
Pre-Repair Authorization - 09/24/2019
... to process PRA requests. The free app can be downloaded and used by any member of the service department team via the Google Play Store or Apple Store. Key points to a successful PRA process: Only certain components require Pre-Repair Authorization...
Self-Authorization - 10/23/2019
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized,...
Reject of the Month - 10/23/2019
... also indicated that TAC was contacted and listed the case number in 3 C’s. The parts department charged out the appropriate SD card on the job card and the warranty administrator coded the claim with labor operation 3420860: Navigation Map...
What is Customer Enthusiasm? - 12/21/2017
... of a covered repair due to the cause of the failure, is not GM’s responsibility in this particular situation. Here are some examples: An outside door mirror is cracked. It could be that the customer ran into something, but they are adamant...
Concern Not Duplicated Labor Operations - 08/22/2017
... score that you are looking for. There is also a chance for a repeat repair if the customer returns within 90 days and the concern is found and corrected. Both of those situations are things that should be taken into consideration by service management...
Grading Criteria at a Glance - 09/27/2017
... in the past couple of months? What was their value and was there any Customer or Service Agent Participation? The above metrics, and many more, may be found in the Global Warranty Management-Analyze Warranty tab. Select Service Agent Analysis Summary...
SPID Label - 08/21/2017
The Service Parts Identification Label on all 2018 model year vehicles will be discontinued. Much of the information that was on the label will now be available through a QR code on the Certification Label. If the Certification Label does not have a QR...
Self-Authorization - 10/24/2017
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your store’s self-empowerment levels. A transaction that is self-authorized,...
Mobil 1 Upgrade - 10/23/2017
... $27.00 (8 quarts), or $34.00 (10 quarts) or less with no additional charges. Dealers that elect to participate will collect the additional agreed upon amount for the Mobil 1 upgrade ($20, $27, or $34) from the customer. Dealers will continue to submit...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... to be mailed by July 9, 2018. Forms that were postmarked after that date were not processed and returned to the dealer. The new CAM-03 form is available in the Service Forms app within the General Information tab. The new form is designed for electronic...
Dead Battery - 06/25/2018
... A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics...
DTC P2463 - 06/25/2018
Technical Service Bulletin 10-06-05-002 addresses the importance of routine cleaning the Diesel Particulate Filter (DPF). Customers should be instructed that in order for the filter to clean itself, the vehicle must be driven above 30 mph until the Clean...
Customer Concern Not Duplicated - 06/25/2018
... score that you are looking for. There is also a chance for a repeat repair if the customer returns and the concern is found and corrected. Both of those situations are things that should be taken into consideration by service management when making an...
Air Conditioning Season - 04/23/2018
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Courtesy Transportation Program Guidelines - 04/23/2018
... order must be created with the customer’s information. If a vehicle used for a test drive is returned with miles over the qualified 500 miles, the dealer may only count the maximum of 500 miles as qualified toward the program mileage requirements. Dealership...
Reject of the Month - 04/23/2018
... 17367: Incorrect Torsion Bar Built into Front Seat Belt Retractors Recall 17337: Diesel Particulate Matter Sensor Diagnostic Fault All three recalls were performed and submitted for payment. Two of the recalls were accepted, 17456 and 17367, while recall...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
January 2019 Recall Update - 12/19/2018
... Loss of Power Steering Assist: The recall bulletin has been updated to include a revision to the parts section. The recall affects certain 2013-17 Cadillac ATS, 2014-17 Cadillac CTS, and 2016-17 Chevrolet Camaro vehicles. The parts section now clarifies...
Service Agent Self Authorization - 10/23/2018
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your dealership’s self-empowerment levels. A transaction that is...
Employee Discount Program - 10/23/2018
... may be used on their own vehicles or they may be shared with family and friends. Eligible participating dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount...
Dealer empowerment program - 10/24/2018
... coverage that are not the result of a covered defect in materials or workmanship. 50% customer participation is recommended when providing assistance. Customer Enthusiasm repairs are indicated by selecting the appropriate radio button at transaction...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Rental Policies - 12/19/2014
... of vehicle rental reimbursement days claimed must be justified by the warranty repair(s) performed.Parts expediting is not allowed with rentals of two or more days.A copy of the rental agreement should be attached to the job card. ...
Service Management Approval - 01/21/2015
... is required, but not limited to the following: all authorization codes (e.g. policy decision, part ceiling exceeded, repeat repair, etc), customer concern not duplicated, windshield replacements, wheel alignment/balance, OLH, repeat repairs, add on repairs,...
Transmitter/Fob Appearance - 07/29/2015
... 2 inserts to service 2 transmitters per vehicle at a cost of $4.04, plus mark-up, entered in the parts field. The Customer Enthusiasm box must be checked when submitting for claim reimbursement. ...
Free College Program - 06/02/2015
... thinking about going to school, but need to work. Announced in early May, it offers employees at participating dealerships a no-cost, no-debt education. FCA and its dealers pay for individual classes and associates, bachelors and master's degree programs...
November 2015 Recall Update - 10/23/2015
... transferred the seat position target bracket from the original seat base to the replacement base. Parts are currently not available to correct the condition. Dealers will be advised when the recall is scheduled for release.Safety Recall 15573: Ignition...
Brake Rotor Documentation Changes - 10/02/2015
... or monthly cleaning and inspection of equipment with repair or replacement of worn or damaged parts as needed. Annual or semi-annual calibration of equipment is also recommended, depending on frequency of use. The manufacturer of your equipment will...
New PQC Web Forms - 12/01/2015
... field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit under GM Authorization. If not restricted, submit as...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information. Original equipment information may be found in SI by typing the word "Identification"...
Courtesy Transportation Reminders - 03/01/2016
... be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program very long. But rental...
Not a Transportation Transaction - 03/01/2016
... front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
Brake Pulsation - 06/27/2016
... unless the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
Proactive Alerts - 06/27/2016
... Eventually, alerts will be expanded to cover the entire GM lineup. The free service comes as part of the OnStar package. The data collected at each vehicle start is sent to GM through the vehicle's cellular communications portal and is checked against...
CTP Vehicles with Open Recalls - 04/08/2016
... whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th, VINs with active recalls (safety, non-compliance, or emissions) will appear red in the dealer's...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... services include: oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. Additionally:The service must be performed at a participating Cadillac dealershipThe dealer must record the...
Emissions - 05/22/2017
... and trucks with Light or Medium Duty Emissions is 3/50,000 (Duramax Diesel coverage is 5/50,000). Partial Zero Emissions Vehicle coverage for vehicles registered in PZEV states receive the following coverage: 15/150,000 Emission Related Components 10/150,000...
A/C Season - 04/17/2017
... must be entered in the comment field of the warranty claim. R-1234yf must be billed out in the parts field using a quantity of 1 for every 10 grams used....
Add On Repair Documentation Reminders - 09/27/2017
... card where the multi-point inspection was performed or on the job card, written when the customer returns for the repair. It must be on one of the job cards. Below are examples of a properly documented add on repair line: C. During the multipoint...
April 2017 Recall Update - 03/21/2017
... Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet...
Warranty Battery Replacements - 11/29/2016
... as soon as the technician has completed the repair while the vehicle is still in the service department. If the code is inaccurate, the technician may perform the test again to obtain an accurate result. Bulletin references: 15-06-03-002C: Original...
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
January 2019 Recall Update - 12/19/2018
... Loss of Power Steering Assist: The recall bulletin has been updated to include a revision to the parts section. The recall affects certain 2013-17 Cadillac ATS, 2014-17 Cadillac CTS, and 2016-17 Chevrolet Camaro vehicles. The parts section now clarifies...
Service Agent Self Authorization - 10/23/2018
... is selected and the Service Agent is empowered to self-authorize, the transaction will be returned to the Service Agent to address and correct. To avoid unnecessary rejects, know your dealership’s self-empowerment levels. A transaction that is...
Employee Discount Program - 10/23/2018
... may be used on their own vehicles or they may be shared with family and friends. Eligible participating dealerships submit claims through GWM with transaction type ZSSP and one of the following labor operations with the discount reimbursement amount...
Dealer empowerment program - 10/24/2018
... coverage that are not the result of a covered defect in materials or workmanship. 50% customer participation is recommended when providing assistance. Customer Enthusiasm repairs are indicated by selecting the appropriate radio button at transaction...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Rental Policies - 12/19/2014
... of vehicle rental reimbursement days claimed must be justified by the warranty repair(s) performed.Parts expediting is not allowed with rentals of two or more days.A copy of the rental agreement should be attached to the job card. ...
Service Management Approval - 01/21/2015
... is required, but not limited to the following: all authorization codes (e.g. policy decision, part ceiling exceeded, repeat repair, etc), customer concern not duplicated, windshield replacements, wheel alignment/balance, OLH, repeat repairs, add on repairs,...
Transmitter/Fob Appearance - 07/29/2015
... 2 inserts to service 2 transmitters per vehicle at a cost of $4.04, plus mark-up, entered in the parts field. The Customer Enthusiasm box must be checked when submitting for claim reimbursement. ...
Free College Program - 06/02/2015
... thinking about going to school, but need to work. Announced in early May, it offers employees at participating dealerships a no-cost, no-debt education. FCA and its dealers pay for individual classes and associates, bachelors and master's degree programs...
November 2015 Recall Update - 10/23/2015
... transferred the seat position target bracket from the original seat base to the replacement base. Parts are currently not available to correct the condition. Dealers will be advised when the recall is scheduled for release.Safety Recall 15573: Ignition...
Brake Rotor Documentation Changes - 10/02/2015
... or monthly cleaning and inspection of equipment with repair or replacement of worn or damaged parts as needed. Annual or semi-annual calibration of equipment is also recommended, depending on frequency of use. The manufacturer of your equipment will...
New PQC Web Forms - 12/01/2015
... field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit under GM Authorization. If not restricted, submit as...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information. Original equipment information may be found in SI by typing the word "Identification"...
Courtesy Transportation Reminders - 03/01/2016
... be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program very long. But rental...
Not a Transportation Transaction - 03/01/2016
... front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
Brake Pulsation - 06/27/2016
... unless the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation information for warranty repairs. ...
Proactive Alerts - 06/27/2016
... Eventually, alerts will be expanded to cover the entire GM lineup. The free service comes as part of the OnStar package. The data collected at each vehicle start is sent to GM through the vehicle's cellular communications portal and is checked against...
CTP Vehicles with Open Recalls - 04/08/2016
... whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th, VINs with active recalls (safety, non-compliance, or emissions) will appear red in the dealer's...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... services include: oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. Additionally:The service must be performed at a participating Cadillac dealershipThe dealer must record the...
Emissions - 05/22/2017
... and trucks with Light or Medium Duty Emissions is 3/50,000 (Duramax Diesel coverage is 5/50,000). Partial Zero Emissions Vehicle coverage for vehicles registered in PZEV states receive the following coverage: 15/150,000 Emission Related Components 10/150,000...
A/C Season - 04/17/2017
... must be entered in the comment field of the warranty claim. R-1234yf must be billed out in the parts field using a quantity of 1 for every 10 grams used....
Add On Repair Documentation Reminders - 09/27/2017
... card where the multi-point inspection was performed or on the job card, written when the customer returns for the repair. It must be on one of the job cards. Below are examples of a properly documented add on repair line: C. During the multipoint...
April 2017 Recall Update - 03/21/2017
... Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet...
Warranty Battery Replacements - 11/29/2016
... as soon as the technician has completed the repair while the vehicle is still in the service department. If the code is inaccurate, the technician may perform the test again to obtain an accurate result. Bulletin references: 15-06-03-002C: Original...
Drive to Succeed - 12/21/2016
... to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program...
OnStar Go - 12/21/2016
... built-in 4G LTE modem. The success of the service will depend on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar Go....
The User Options Tab in GWM - 12/21/2016
... been selected and moved to the Columns Displayed field, click the save button. The system will return to the GWM home screen. To view the custom results, select Search Transactions from the Analyze Warranty tab. Select the Advanced Search tab. For our...
Submitting a Transportation Transaction - 07/01/2014
Part 1: The process for submitting a transportation transaction differs from a regular warranty transaction. Transportation transactions use a different transaction type, ZTPT, and a complaint and cause code are not required. A damage code is used ...
The New Recall Center - 07/01/2014
... announced that there will be a significant enhancement within the dealer DMS and IVH systems; a parts/remedy available status field will be launched at the end of July. ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... of decision letter submittal to NHTSA. Additionally the notification must take place regardless if parts are available or the service procedures are available. Dealers have begun to notice GM's new functionality when looking up VINs in IVH. Certain...
Recall 14299A - 10/03/2014
... are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive, primer, 3M adhesive, nozzle,...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date and time must reflect that. Repeat repair and/or excessive...
Safe to Drive - 11/25/2014
... they did not provide directive on whether or not it is safe to drive the vehicle while parts are on order. ...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
Courtesy Transportation Update - 01/28/2014
... Chevrolet or Buick/GMC GMDRAC Service Agents will be reimbursed for $42 per day or $21 for same/partial day when utilizing their loaner fleet for service rentals. If a Chevrolet or Buick/GMC Service Agent utilizes a preferred rental agency, the daily...
April 2014 Recall Update - 04/03/2014
... customer should do until their vehicle is repaired. The letter will also inform customers that as parts become available, GM will send another letter asking them to contact their dealer to have the repair performed. It is expected that parts will be...
Scheduled Maintenance Programs - 04/03/2014
... is available within gmprograminfo.com or in GlobalConnect in the P&P Manuals and other Service/Parts Publication links. To locate the Quick Reference Sheet in Global, select Advanced Messages from Search Message on the Global homepage. From...
Green Garage - 12/09/2013
... are two stores in Boulder, CO. Service advisors are trained to educate and inform the customer of parts that should or should not be replaced. Technicians are called "car huggers" and work in garages with large glass windows through which customers can...
V6 Pickups - 12/09/2013
... pounds-feet of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel...
December 2013 Recall Update - 12/09/2013
... Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse,...
November 2013 Recall Update - 11/18/2013
... The most recent bulletin revision is to notify the dealer that the ECM is no longer on PQC part restriction and is available for order from GMCC&A.Noncompliance Recall 13158B-Intermittent Brake Lamp Illumination: The recall bulletin has been updated...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... $35 per rental day and the rental vehicle need not be a GM vehicle. If repairs are delayed due to part availability, the maximum reimbursement is $280, payable only if GMPP is contacted within the first five days of the rental period.All GMPP plans,...
Investing in Factories - 01/10/2014
... transmissions. And $29.2 million will go to a casting plant in Bedford, IN, to make transmission parts. ...
Update to Service Procedure - 08/30/2012
... kit is all that is necessary to correct the condition. The hose has not proven to be a necessary part of the repair. ...
Transport Mode - 12/18/2012
... brake pedal, then press and hold the start/stop button for 15 seconds. Turning this feature off is part of the PDI process. A warranty claim should not be submitted to disable or enable this feature. G_0000147300...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure is seen on internal engine, transmission, transfer case or rear axle components, and before disassembly, repair or replacement of an engine,...
Certified Elite - 11/05/2012
... most recently adjusted are the new vehicle customer retention, now at 38% or higher and the dealer parts loyalty threshold, now at 79% rolling 12 month number. Repeat repair, service training standard and dealership tier 2 CAC or dealership CAC thresholds...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... the repair(s) performed. Once all of the transaction detail has been entered including parts, labour, net item amounts, and any necessary authorization and comments, select the "Add Attachment" button. The "Add Attachment" screen will then be displayed....
dexos1 and dexos2 Specs - 01/24/2013
... an OEM oil fill cap that identifies Mobil 1 as the engine oil that is required to be used in this particular engine. Those models include Corvette engines built at Wixom-RPO LS7 and LS9 for the Z06, and ZR1 and Corvette engines built at Wixom-RPO LS3...
... to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service departments. The Drive to Succeed scholarship program is open to female students looking for careers in any dealership department. The program...
OnStar Go - 12/21/2016
... built-in 4G LTE modem. The success of the service will depend on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar Go....
The User Options Tab in GWM - 12/21/2016
... been selected and moved to the Columns Displayed field, click the save button. The system will return to the GWM home screen. To view the custom results, select Search Transactions from the Analyze Warranty tab. Select the Advanced Search tab. For our...
Submitting a Transportation Transaction - 07/01/2014
Part 1: The process for submitting a transportation transaction differs from a regular warranty transaction. Transportation transactions use a different transaction type, ZTPT, and a complaint and cause code are not required. A damage code is used ...
The New Recall Center - 07/01/2014
... announced that there will be a significant enhancement within the dealer DMS and IVH systems; a parts/remedy available status field will be launched at the end of July. ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... of decision letter submittal to NHTSA. Additionally the notification must take place regardless if parts are available or the service procedures are available. Dealers have begun to notice GM's new functionality when looking up VINs in IVH. Certain...
Recall 14299A - 10/03/2014
... are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive, primer, 3M adhesive, nozzle,...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date and time must reflect that. Repeat repair and/or excessive...
Safe to Drive - 11/25/2014
... they did not provide directive on whether or not it is safe to drive the vehicle while parts are on order. ...
March Madness - 02/27/2014
It's March Madness with the opportunity to win $100, just for participating! There is quite a bit of required information surrounding any warranty event, even more so when it comes to a transmission repair or replacement. The following are just a few...
Courtesy Transportation Update - 01/28/2014
... Chevrolet or Buick/GMC GMDRAC Service Agents will be reimbursed for $42 per day or $21 for same/partial day when utilizing their loaner fleet for service rentals. If a Chevrolet or Buick/GMC Service Agent utilizes a preferred rental agency, the daily...
April 2014 Recall Update - 04/03/2014
... customer should do until their vehicle is repaired. The letter will also inform customers that as parts become available, GM will send another letter asking them to contact their dealer to have the repair performed. It is expected that parts will be...
Scheduled Maintenance Programs - 04/03/2014
... is available within gmprograminfo.com or in GlobalConnect in the P&P Manuals and other Service/Parts Publication links. To locate the Quick Reference Sheet in Global, select Advanced Messages from Search Message on the Global homepage. From...
Green Garage - 12/09/2013
... are two stores in Boulder, CO. Service advisors are trained to educate and inform the customer of parts that should or should not be replaced. Technicians are called "car huggers" and work in garages with large glass windows through which customers can...
V6 Pickups - 12/09/2013
... pounds-feet of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel...
December 2013 Recall Update - 12/09/2013
... Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse,...
November 2013 Recall Update - 11/18/2013
... The most recent bulletin revision is to notify the dealer that the ECM is no longer on PQC part restriction and is available for order from GMCC&A.Noncompliance Recall 13158B-Intermittent Brake Lamp Illumination: The recall bulletin has been updated...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... $35 per rental day and the rental vehicle need not be a GM vehicle. If repairs are delayed due to part availability, the maximum reimbursement is $280, payable only if GMPP is contacted within the first five days of the rental period.All GMPP plans,...
Investing in Factories - 01/10/2014
... transmissions. And $29.2 million will go to a casting plant in Bedford, IN, to make transmission parts. ...
Update to Service Procedure - 08/30/2012
... kit is all that is necessary to correct the condition. The hose has not proven to be a necessary part of the repair. ...
Transport Mode - 12/18/2012
... brake pedal, then press and hold the start/stop button for 15 seconds. Turning this feature off is part of the PDI process. A warranty claim should not be submitted to disable or enable this feature. G_0000147300...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure is seen on internal engine, transmission, transfer case or rear axle components, and before disassembly, repair or replacement of an engine,...
Certified Elite - 11/05/2012
... most recently adjusted are the new vehicle customer retention, now at 38% or higher and the dealer parts loyalty threshold, now at 79% rolling 12 month number. Repeat repair, service training standard and dealership tier 2 CAC or dealership CAC thresholds...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... the repair(s) performed. Once all of the transaction detail has been entered including parts, labour, net item amounts, and any necessary authorization and comments, select the "Add Attachment" button. The "Add Attachment" screen will then be displayed....
dexos1 and dexos2 Specs - 01/24/2013
... an OEM oil fill cap that identifies Mobil 1 as the engine oil that is required to be used in this particular engine. Those models include Corvette engines built at Wixom-RPO LS7 and LS9 for the Z06, and ZR1 and Corvette engines built at Wixom-RPO LS3...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
F and I - 06/19/2013
... policies with the Buick, Cadillac, Chevrolet and GMC names. These products will compete with partner Ally Financial, formerly GMAC. Ally offers extended service contracts, prepaid maintenance, GAP, lease wear and tear coverage, tire and wheel, anti-theft...
Certified Elite Criteria Update - 05/14/2013
... meet or exceed the following criteria:New Vehicle Customer Retention-41% or higher (NEW)Dealership Parts Loyalty-83% or higher (NEW)Repeat Repairs-3% or less (NEW)Service Training Standards-100% or aboveDealership Service Web Leads Closure-65% or higher...
OLH Best Practice - 04/12/2013
... potential debit of the entire repair if not compliant.For example:OLH for labour time to remove part of dash assembly to repair pinched wire. Authorizing 1.0 of OLH with authorization code E.John Smith, Service Mgr. 4/1/2013. ...
Paint-less Dent Repair - 04/12/2013
... that include cracked paint, dents that require holes to be drilled, dents that require structural parts to be removed or sharp dents in contoured areas, on the edge of panels, or in zero-clearance areas where glue stick dent removal has been unsuccessful. Bulletin...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 Â- front...
June 2013 Recall Update - 06/19/2013
... shift cables that were involved in the recall were also sold to customers as a service replacement part. Those vehicles have been added to the recall population and require completion of the service procedure contained within the bulletin. Dealers are...
2014 Equinox and Terrain - 10/01/2013
... be advised that no repairs are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... on light duty trucks/crossovers/and SUVs is 0.3. Oil and oil filters are billed out in the parts section. Premium Care Maintenance: Five labour operations are listed for oil change, tire rotation, cabin air filter replacement, engine air filter,...
The Rookie Corner - 11/17/2011
Tools Of The Trade - A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. As a warranty rookie, I can tell you that learning how and when to use warranty tools can and will make a huge difference in...
Reimbursing Customers for Product Field Actions - 01/19/2012
... the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer that this is the dollar amount GM determined was adequate to cover the repair and...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors ...
2012 Volt - 06/30/2011
... June. The suggested retail price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option...
Maintenance Coupon Reminder - 04/13/2012
... included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating in the program are required to accept a fixed reimbursement amount for the LOF, rotation and inspection. Transactions may be submitted for...
Effective Use of Self-Authorization Codes - 08/09/2012
... net J - Waive a deductibleM - Authorize a mileage discrepancyP - Authorize excessive partsR - Authorize repeat/related repairs All of these self-authorization codes have limitations that vary from each service agent. Once applied, service management...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... child's college fund and finally the rest is deposited into your checking account. For the most part each account has a designation for those funds. The Christmas fund enables you to purchase gifts for your family and friends, the checking account for...
A Review of Roadside Assistance - 02/07/2012
... or 100,000 miles and are allowed for anyone driving the covered vehicle. This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel...
GSA Courtesy Delivery - 02/07/2012
... handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... due to the launch of the CARES Online website, which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify...
Limited Warranty Coverage At-A-Glance - 03/08/2012
... to access the Service Workbench, Reports and Tools, P&P Manuals and other Service/Parts Publications. The link to the coverage matrix is available within the publications list. ...
Loyalty Programs - 06/06/2012
... of loyalty program members is almost 60% nearly three times the NADA average. All dealerships that participated in the study had an existing points based loyalty program in place for a minimum period of 12 months prior to the data collection period ...
PDI Fluid Adds ... On The Forum - 03/10/2011
... thoroughly document the exact need or reason for the additional fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply...
Recall/Campaign Review - 02/23/2011
... small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure. These changes can have a significant impact on the job card total that is submitted for reimbursement. The changes...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Safety Recall 10426D - 01/19/2011
... exceed $2.00. The recall has been updated due to an expansion in the vehicle population. Both the parts and service sections have also been updated. The most recent update addresses Step 9 of the service procedure which includes the inspection procedure...
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
F and I - 06/19/2013
... policies with the Buick, Cadillac, Chevrolet and GMC names. These products will compete with partner Ally Financial, formerly GMAC. Ally offers extended service contracts, prepaid maintenance, GAP, lease wear and tear coverage, tire and wheel, anti-theft...
Certified Elite Criteria Update - 05/14/2013
... meet or exceed the following criteria:New Vehicle Customer Retention-41% or higher (NEW)Dealership Parts Loyalty-83% or higher (NEW)Repeat Repairs-3% or less (NEW)Service Training Standards-100% or aboveDealership Service Web Leads Closure-65% or higher...
OLH Best Practice - 04/12/2013
... potential debit of the entire repair if not compliant.For example:OLH for labour time to remove part of dash assembly to repair pinched wire. Authorizing 1.0 of OLH with authorization code E.John Smith, Service Mgr. 4/1/2013. ...
Paint-less Dent Repair - 04/12/2013
... that include cracked paint, dents that require holes to be drilled, dents that require structural parts to be removed or sharp dents in contoured areas, on the edge of panels, or in zero-clearance areas where glue stick dent removal has been unsuccessful. Bulletin...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 Â- front...
June 2013 Recall Update - 06/19/2013
... shift cables that were involved in the recall were also sold to customers as a service replacement part. Those vehicles have been added to the recall population and require completion of the service procedure contained within the bulletin. Dealers are...
2014 Equinox and Terrain - 10/01/2013
... be advised that no repairs are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... on light duty trucks/crossovers/and SUVs is 0.3. Oil and oil filters are billed out in the parts section. Premium Care Maintenance: Five labour operations are listed for oil change, tire rotation, cabin air filter replacement, engine air filter,...
The Rookie Corner - 11/17/2011
Tools Of The Trade - A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. As a warranty rookie, I can tell you that learning how and when to use warranty tools can and will make a huge difference in...
Reimbursing Customers for Product Field Actions - 01/19/2012
... the repair would have cost if completed by an authorized GM dealership. Calculate the labour and parts (if applicable) reimbursement and carefully explain to the customer that this is the dollar amount GM determined was adequate to cover the repair and...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors ...
2012 Volt - 06/30/2011
... June. The suggested retail price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option...
Maintenance Coupon Reminder - 04/13/2012
... included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating in the program are required to accept a fixed reimbursement amount for the LOF, rotation and inspection. Transactions may be submitted for...
Effective Use of Self-Authorization Codes - 08/09/2012
... net J - Waive a deductibleM - Authorize a mileage discrepancyP - Authorize excessive partsR - Authorize repeat/related repairs All of these self-authorization codes have limitations that vary from each service agent. Once applied, service management...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... child's college fund and finally the rest is deposited into your checking account. For the most part each account has a designation for those funds. The Christmas fund enables you to purchase gifts for your family and friends, the checking account for...
A Review of Roadside Assistance - 02/07/2012
... or 100,000 miles and are allowed for anyone driving the covered vehicle. This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel...
GSA Courtesy Delivery - 02/07/2012
... handling allowance is claimed with labour operation Z7006 and net item expense of $150, with no parts or labour. At delivery be sure to check the US Government photo-identification. ...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... due to the launch of the CARES Online website, which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify...
Limited Warranty Coverage At-A-Glance - 03/08/2012
... to access the Service Workbench, Reports and Tools, P&P Manuals and other Service/Parts Publications. The link to the coverage matrix is available within the publications list. ...
Loyalty Programs - 06/06/2012
... of loyalty program members is almost 60% nearly three times the NADA average. All dealerships that participated in the study had an existing points based loyalty program in place for a minimum period of 12 months prior to the data collection period ...
PDI Fluid Adds ... On The Forum - 03/10/2011
... thoroughly document the exact need or reason for the additional fluid, noting any missing or partially filled fluids specifically. Next, the dealer has three options for submission: administer the claim "as is" and monitor the status, attempt to apply...
Recall/Campaign Review - 02/23/2011
... small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure. These changes can have a significant impact on the job card total that is submitted for reimbursement. The changes...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Safety Recall 10426D - 01/19/2011
... exceed $2.00. The recall has been updated due to an expansion in the vehicle population. Both the parts and service sections have also been updated. The most recent update addresses Step 9 of the service procedure which includes the inspection procedure...
Basic Documentation - 01/19/2011
... new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world of warranty administration to start the year...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... as long as the customer is still covered under the new vehicle warranty and the service department has the necessary tools and training. GM has notified the field team to support the dealership's decision to perform cross-line warranty repairs.If the...
Rear Seat Belt Cross Buckle Design Layout - 02/04/2010
Bulletin 08-09-40-002A has been updated to add the 2010 model year and to include a seat belt part number. The bulletin has been issued to provide dealers and customers with the layout of the rear cross seat belt buckle design. The cross design was engineered...
Battery Tags - 01/06/2010
... will be void, we know that the warranty coverage is whatever is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering...
Safety Recall 10038A - 08/10/2010
... driver's floor mat will be replaced. An update to the recall was issued to address changes to the parts information and service procedure sections of the bulletin. ...
Diesel Exhaust Fluid - 08/10/2010
... 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The fluid is used to meet 2010 emissions standards in the US for diesel equipped vehicles. Diesel Exhaust Fluid...
Owner's Manual Availability - 05/12/2010
Looking for particular information (how to reset a power folding mirror, for example) on a certain vehicle, but can't find it in the service manual? The owners manual provides technical or service information that is helpful to the customer and in the...
Global Warranty 101 - 05/12/2010
... cause code.Many times a reject can easily be corrected by re-evaluating the transaction; examine parts, labour, net items, complaint and cause codes for accuracy. In other cases, there may be a system issue such as incorrect labour time payment that...
Warranty 101 - 07/02/2010
... the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light coming on and the vehicle dying...
WINS To GWM Clean-up - 05/12/2010
... or pending claims in the WINS system must be administered in GWM; additionally all unpaid Warranty Part Center administration and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Warranty Training - 04/13/2010
... equally as important. A warranty administrator's job involves interaction with service managers, parts staff, service advisors, and technicians. Those interactions provide the opportunity for the warranty administrator to provide their teammates with...
Components and Systems: Diesel Emissions - 08/10/2010
... of diesel exhaust create health problems.In just California alone: attaining the California particulate matter and ozone standards would annually prevent about 210,000 case of asthma and lower respiratory symptoms, 17,000 cases of acute bronchitis, and...
Components and Systems: Emissions - 07/02/2010
Throughout the course of the day, week, and month, customer's with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light...
From the Desk of a Service Manager - 03/11/2010
... much as possible about the new system in usually just one week. Typically, the sales and F&I departments have a much easier learning curve. Make sure that the accounting and parts teams are prepared for this transition. Any concerns must be ironed...
Global Warranty Management User Manual - 01/06/2010
... under: Resources > Dealership Training Resources > Global Warranty Training Modules.This particular manual is a resource for the new Global Warranty Management system only, not the WINS system. You may be wondering what a transaction type is or...
What Is Customer Enthusiasm? - 01/06/2010
... guidelines of a covered repair due to the cause of the failure, is not GM's responsibility in this particular situation. Here are some examples:An outside door mirror is cracked. It could be that the customer ran into something, but they are adamant...
The ABC's of Human Interaction - 11/18/2010
... on the Saturday before I arrived on Monday. I collected the claims to be audited, the service department roster containing technician numbers, and began to audit. Shortly into the audit I discovered a claim dated on the Sunday before I had arrived, and...
Coverage Code E, E1, E2 - 10/13/2010
... Policies and Procedures manual outlines emissions coverage in detail, including what specific parts are covered and which specific vehicles have emissions warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations...
Checking Tires - 10/13/2010
... proper inflation. But should this be a free service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is saf...
Diesel Exhaust Fluid - 04/12/2011
... 2500/3500 series vehicles equipped with the Duramax Diesel engine require Diesel Exhaust Fluid as part of the emissions system. While some fluid is added at the factory, the dealer is required to fill the tank prior to delivery to the customer.DEF has...
Anatomy of a Warranty Block - 04/27/2011
A 2011 Chevrolet Silverado comes into the service department with a very bad knock. The customer states that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH....
Completing the Repair - 04/12/2011
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards....
Revised Blower Motor Installation Instructions - 02/07/2012
... style blower motor assembly for these vehicles is no longer available as a service replacement part. This design had an integral cooling duct molded into the assembly. The revision has a cooling port and uses a separate air duct that draws cooling air...
... new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world of warranty administration to start the year...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... as long as the customer is still covered under the new vehicle warranty and the service department has the necessary tools and training. GM has notified the field team to support the dealership's decision to perform cross-line warranty repairs.If the...
Rear Seat Belt Cross Buckle Design Layout - 02/04/2010
Bulletin 08-09-40-002A has been updated to add the 2010 model year and to include a seat belt part number. The bulletin has been issued to provide dealers and customers with the layout of the rear cross seat belt buckle design. The cross design was engineered...
Battery Tags - 01/06/2010
... will be void, we know that the warranty coverage is whatever is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering...
Safety Recall 10038A - 08/10/2010
... driver's floor mat will be replaced. An update to the recall was issued to address changes to the parts information and service procedure sections of the bulletin. ...
Diesel Exhaust Fluid - 08/10/2010
... 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The fluid is used to meet 2010 emissions standards in the US for diesel equipped vehicles. Diesel Exhaust Fluid...
Owner's Manual Availability - 05/12/2010
Looking for particular information (how to reset a power folding mirror, for example) on a certain vehicle, but can't find it in the service manual? The owners manual provides technical or service information that is helpful to the customer and in the...
Global Warranty 101 - 05/12/2010
... cause code.Many times a reject can easily be corrected by re-evaluating the transaction; examine parts, labour, net items, complaint and cause codes for accuracy. In other cases, there may be a system issue such as incorrect labour time payment that...
Warranty 101 - 07/02/2010
... the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light coming on and the vehicle dying...
WINS To GWM Clean-up - 05/12/2010
... or pending claims in the WINS system must be administered in GWM; additionally all unpaid Warranty Part Center administration and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Warranty Training - 04/13/2010
... equally as important. A warranty administrator's job involves interaction with service managers, parts staff, service advisors, and technicians. Those interactions provide the opportunity for the warranty administrator to provide their teammates with...
Components and Systems: Diesel Emissions - 08/10/2010
... of diesel exhaust create health problems.In just California alone: attaining the California particulate matter and ozone standards would annually prevent about 210,000 case of asthma and lower respiratory symptoms, 17,000 cases of acute bronchitis, and...
Components and Systems: Emissions - 07/02/2010
Throughout the course of the day, week, and month, customer's with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine light...
From the Desk of a Service Manager - 03/11/2010
... much as possible about the new system in usually just one week. Typically, the sales and F&I departments have a much easier learning curve. Make sure that the accounting and parts teams are prepared for this transition. Any concerns must be ironed...
Global Warranty Management User Manual - 01/06/2010
... under: Resources > Dealership Training Resources > Global Warranty Training Modules.This particular manual is a resource for the new Global Warranty Management system only, not the WINS system. You may be wondering what a transaction type is or...
What Is Customer Enthusiasm? - 01/06/2010
... guidelines of a covered repair due to the cause of the failure, is not GM's responsibility in this particular situation. Here are some examples:An outside door mirror is cracked. It could be that the customer ran into something, but they are adamant...
The ABC's of Human Interaction - 11/18/2010
... on the Saturday before I arrived on Monday. I collected the claims to be audited, the service department roster containing technician numbers, and began to audit. Shortly into the audit I discovered a claim dated on the Sunday before I had arrived, and...
Coverage Code E, E1, E2 - 10/13/2010
... Policies and Procedures manual outlines emissions coverage in detail, including what specific parts are covered and which specific vehicles have emissions warranty coverage. The Labour Time Guide displays a coverage code to indicate which labour operations...
Checking Tires - 10/13/2010
... proper inflation. But should this be a free service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is saf...
Diesel Exhaust Fluid - 04/12/2011
... 2500/3500 series vehicles equipped with the Duramax Diesel engine require Diesel Exhaust Fluid as part of the emissions system. While some fluid is added at the factory, the dealer is required to fill the tank prior to delivery to the customer.DEF has...
Anatomy of a Warranty Block - 04/27/2011
A 2011 Chevrolet Silverado comes into the service department with a very bad knock. The customer states that they were towing their boat to the lake when the noise began. The service writer opens a new job card and pulls the vehicle history from IVH....
Completing the Repair - 04/12/2011
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards....
Revised Blower Motor Installation Instructions - 02/07/2012
... style blower motor assembly for these vehicles is no longer available as a service replacement part. This design had an integral cooling duct molded into the assembly. The revision has a cooling port and uses a separate air duct that draws cooling air...
February 2012 Recall Update - 02/07/2012
... Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The bulletin allows for the inclusion of wire splice in the net item...
Free Agent Audit: - 08/09/2012
... non-compliance concerns were issued an incentive debit.The following areas were reviewed as part of the audit:Incorrect Reimbursement Amount - the dealer charged more than the amount allowed by the program guidelinesIneligible VINs - claims were submitted...
Authorization Code Refresher - 06/30/2011
... claim rejection. To minimize missed authorizations, it is helpful to develop a review method as part of the submission process. Review the job card check list, authorization help card, and highlight the warranty periods/date/current mileage on the job...
Technician Time Recording - 06/08/2011
... corrected the problem. This information is also a very useful tool to GM engineering and their part suppliers.Clock time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published...
Sublet Basics - 06/08/2011
... on the job card. Furthermore, the repair must be performed by the sublet facility using genuine GM parts. ...
Searching jlwarranty's Newsletter, Forum and Video Collection - 08/09/2011
Have you had a moment where you know you read about a particular topic but can't seem to find where you read it? With jlwarranty.com's search feature you can quickly look up a topic and receive results from the entire newsletter archive as well as forum...
Customer Reimbursement - 06/30/2011
... it.The Customer Assistance Center may work with the customer and dealership to offer a full or partial refund, with the dealership issuing the reimbursement check. The dealership submits a transaction using the closest labour operation from the LTG and...
Rust Happens - 08/09/2011
... scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these two types of corrosion warranty coverage. Non-rust through conditions that are found on body panels typically show up on panel...
The Rookie' - 08/09/2011
... is money in the car business, but there comes a point when speed will cost the dealership money. Part of the warranty learning process is allowing enough time to get it right the first time to avoid simple and preventable errors. Taking failures personally....
Coverage Code Tables - 08/09/2011
... that fall under that specific coverage. If it's not listed, it's most likely not covered by that part of the vehicle warranty. Each document list provides an explanation for the coverage codes as well as specific labour operations that are covered. ...
Service Information and Labour Operations - 08/09/2011
... Sensor ReplacementWe'll use the front wheel speed sensor replacement as our example. Below is a partial view of the repair procedures. In the upper right corner, note the Related Documents link. Click the down arrow to select Global Labour Time Guide:...
The Rookie - 09/19/2011
... are considered will almost always lead to bigger issues down the road. Focus on the Fixable: Most parts of a routine or process can always be improved, but as a rookie your focus should be on the areas which you're weakest. If you are good at handling...
Top Reject of the Month - 12/15/2011
... the converter is usually an emissions covered component, IVH was checked for coverage. This particular truck listed 3/36 bumper-to-bumper (expired), 5/100 powertrain (valid), and 5/50 emissions (expired). It became evident that this simple reject had...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... warranty and the 5 year/100,000 mile routine maintenance. Maintenance can be performed at any participating Chevrolet dealership. Oil change services are to be based on the Oil Life Monitor and tire rotations are to be performed every 7,500 miles. The...
November 2011 Recall Update - 11/17/2011
... hinges. The recall has been revised to include a copy of the customer letter and to update the parts section to include a retainer in the event that one strips or breaks.Noncompliance Recall 11261B - Tire Pressure Monitor System Update: Certain 2012...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... engine/transmission claim submission. These transactions can be broken down into a few essential parts or steps that will ensure that all of the required information has been obtained or completed prior to submission. The following are basic tips...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
The Labour Time Guide (LTG) serves as an essential tool in warranty claim submission. It acts as the service department guideline for service departments to determine the labour involved with a specific repair. Over the last few years, the LTG has been...
The Rookie's Corner - 10/14/2011
... and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and Investigate Vehicle History...
Reject of the Month - 09/04/2013
... administrator submitted the transaction with the turbocharger labour operation, the necessary parts, and the rental expense (3 days). The claim rejected the next day with error 135; the rental vehicle used for courtesy transportation must be a GM vehicle. Because...
Error 834: Repair Performed Prior to Start of Warranty - 09/04/2013
... with the use of any self-authorization code along with a detailed explanation, but for this particular reject the statement "repair made prior to vehicle sale" should be sufficient. Another situation where this reject will appear is when the mileage...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
Batteries lose their charge when the vehicle they are in isn't driven. This is particularly true in climates that are hot. Batteries in vehicles that are connected with both cables drain even faster because systems in the vehicle pull from the battery...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... three repairs are complete. If there are interruptions during the repairs such as waiting for a part that is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The...
Reject of the Month - 11/18/2013
A customer contacted their local service department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate"...
October 2013 Recall Update - 10/01/2013
... install a new door module. Upcoming Safety Recall 12213: Possible Loss of Brake Assist: When parts become available vehicle owners will be notified that the dealer will remove and replace a microswitch in the power brake vacuum pump assembly. Involved...
Reject of the Month - 06/19/2013
... Canister Solenoid Replacement cross references to GLC, 4027910. The claim was submitted with parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first...
... Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The bulletin allows for the inclusion of wire splice in the net item...
Free Agent Audit: - 08/09/2012
... non-compliance concerns were issued an incentive debit.The following areas were reviewed as part of the audit:Incorrect Reimbursement Amount - the dealer charged more than the amount allowed by the program guidelinesIneligible VINs - claims were submitted...
Authorization Code Refresher - 06/30/2011
... claim rejection. To minimize missed authorizations, it is helpful to develop a review method as part of the submission process. Review the job card check list, authorization help card, and highlight the warranty periods/date/current mileage on the job...
Technician Time Recording - 06/08/2011
... corrected the problem. This information is also a very useful tool to GM engineering and their part suppliers.Clock time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published...
Sublet Basics - 06/08/2011
... on the job card. Furthermore, the repair must be performed by the sublet facility using genuine GM parts. ...
Searching jlwarranty's Newsletter, Forum and Video Collection - 08/09/2011
Have you had a moment where you know you read about a particular topic but can't seem to find where you read it? With jlwarranty.com's search feature you can quickly look up a topic and receive results from the entire newsletter archive as well as forum...
Customer Reimbursement - 06/30/2011
... it.The Customer Assistance Center may work with the customer and dealership to offer a full or partial refund, with the dealership issuing the reimbursement check. The dealership submits a transaction using the closest labour operation from the LTG and...
Rust Happens - 08/09/2011
... scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these two types of corrosion warranty coverage. Non-rust through conditions that are found on body panels typically show up on panel...
The Rookie' - 08/09/2011
... is money in the car business, but there comes a point when speed will cost the dealership money. Part of the warranty learning process is allowing enough time to get it right the first time to avoid simple and preventable errors. Taking failures personally....
Coverage Code Tables - 08/09/2011
... that fall under that specific coverage. If it's not listed, it's most likely not covered by that part of the vehicle warranty. Each document list provides an explanation for the coverage codes as well as specific labour operations that are covered. ...
Service Information and Labour Operations - 08/09/2011
... Sensor ReplacementWe'll use the front wheel speed sensor replacement as our example. Below is a partial view of the repair procedures. In the upper right corner, note the Related Documents link. Click the down arrow to select Global Labour Time Guide:...
The Rookie - 09/19/2011
... are considered will almost always lead to bigger issues down the road. Focus on the Fixable: Most parts of a routine or process can always be improved, but as a rookie your focus should be on the areas which you're weakest. If you are good at handling...
Top Reject of the Month - 12/15/2011
... the converter is usually an emissions covered component, IVH was checked for coverage. This particular truck listed 3/36 bumper-to-bumper (expired), 5/100 powertrain (valid), and 5/50 emissions (expired). It became evident that this simple reject had...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... warranty and the 5 year/100,000 mile routine maintenance. Maintenance can be performed at any participating Chevrolet dealership. Oil change services are to be based on the Oil Life Monitor and tire rotations are to be performed every 7,500 miles. The...
November 2011 Recall Update - 11/17/2011
... hinges. The recall has been revised to include a copy of the customer letter and to update the parts section to include a retainer in the event that one strips or breaks.Noncompliance Recall 11261B - Tire Pressure Monitor System Update: Certain 2012...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... engine/transmission claim submission. These transactions can be broken down into a few essential parts or steps that will ensure that all of the required information has been obtained or completed prior to submission. The following are basic tips...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
The Labour Time Guide (LTG) serves as an essential tool in warranty claim submission. It acts as the service department guideline for service departments to determine the labour involved with a specific repair. Over the last few years, the LTG has been...
The Rookie's Corner - 10/14/2011
... and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and Investigate Vehicle History...
Reject of the Month - 09/04/2013
... administrator submitted the transaction with the turbocharger labour operation, the necessary parts, and the rental expense (3 days). The claim rejected the next day with error 135; the rental vehicle used for courtesy transportation must be a GM vehicle. Because...
Error 834: Repair Performed Prior to Start of Warranty - 09/04/2013
... with the use of any self-authorization code along with a detailed explanation, but for this particular reject the statement "repair made prior to vehicle sale" should be sufficient. Another situation where this reject will appear is when the mileage...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
Batteries lose their charge when the vehicle they are in isn't driven. This is particularly true in climates that are hot. Batteries in vehicles that are connected with both cables drain even faster because systems in the vehicle pull from the battery...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... three repairs are complete. If there are interruptions during the repairs such as waiting for a part that is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The...
Reject of the Month - 11/18/2013
A customer contacted their local service department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate"...
October 2013 Recall Update - 10/01/2013
... install a new door module. Upcoming Safety Recall 12213: Possible Loss of Brake Assist: When parts become available vehicle owners will be notified that the dealer will remove and replace a microswitch in the power brake vacuum pump assembly. Involved...
Reject of the Month - 06/19/2013
... Canister Solenoid Replacement cross references to GLC, 4027910. The claim was submitted with parts and labour using labour operation 4027910. The transaction rejected with error code 901-vehicle not compatible with labour code 4027910. At first...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... that customer reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized...
May 2013 Bulletin Updates: - 06/19/2013
... with operation 4041510-battery replace.11-00-89-007C: Exterior Labour Operations (Labour Only-No Part Replaced). The bulletin revision contains all of the exterior labour operations in the new GLC format.07-00-89-037F: Courtesy Transportation and Roadside...
July 2013 Recall Update - 07/03/2013
... have been distributed notifying them of the safety recall. The letter also advises that once parts become available a second mailing will be distributed instructing them to contact the dealer for repair. Noncompliance Recall 13184: Front Brakes...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... being made for the replacement of an electronic exchange component, the mandatory minimum customer participation dollar amount cannot be applied as stated in bulletin 11-00-89-005. Since the exchange is sent to the service agent at no cost, the only...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... change between 7,500 to 8,500 miles - will save them time.Also required is the use of Genuine GM parts and oil from GM or an authorized GM ACDelco distributor. The multi-point inspection must be performed at each service and the MPVI form must be completed...
PQC Contact Required? - 02/26/2013
... to contact the PQC. If this communication did not reach the warranty administrator or service department, it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect...
Global Labour Codes, - 02/26/2013
... begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular model. If you select the GLC link, you will have the opportunity to view the new Repair Groups as well as the new seven-digit labour code format. Remember...
November 2012 Recall Update - 11/05/2012
... vehicles involved in the recall. Both dealers and customers will be notified by GM when sufficient parts are available to launch the recall.Customer Satisfaction Program 12241 - Delayed Rate and Departure Time Charge Mode Software Anomaly: Certain 2013,...
Global Warranty Management - 12/18/2012
... claims submitted during the shutdown will be reported on the 14th. The WPC will not process any part requests during shutdown. Additionally, the WPC will not be providing status updates during the shutdown period. The last transaction summary prior...
Tire Pre-Repair Authorization - 08/30/2012
... conditions that were not caused by a road hazard and/or a tire issue that caused damage to other parts of the vehicle. These two scenarios are established by indicating yes or no on the appropriate radio button in the Tire Authorization form. In our...
Branded Titles and Special Coverage - 08/30/2012
... For example, if the Special Coverage, emissions, or recall repair calls for the replacement of a part that is missing or damaged as a result of the reason for branding, the repair should be denied. If a customer feels the vehicle's title has been branded...
Service Programming System Warranty Transactions - 08/30/2012
... may be situations when a repair procedure is performed to a module that does not require that part to be replaced or repaired in any way. Labour operation N9999 (electrical controls - labour only) and J9999 (powertrain controls - labour only), are used...
February 2014 Recall Update - 01/28/2014
... may overheat when idling in cold temperatures. If there is enough heat, it could melt plastic parts in the area, resulting in a potential engine fire. Dealers are to reprogram the engine control module to modify the Power Management Mode software to...
Achieving Elite - 01/28/2014
... tab and then Service Agent Detail tab. Field Action Completion, Repeat Repair, Customer Retention, Parts Loyalty and STS percentages are all listed within the Service Agent Metrics. How close is your dealership to being Elite? Not sure of the upcoming...
Important Policy Updates - 01/10/2014
... policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements. The technician is still required to...
Authorization Codes - 01/10/2014
... repairs, authorization code "E" for other labour hours, authorization code "P" for excessive parts and authorization code "R" for repeat or related repairs. Policies and Procedures Article 1.6.2.15, Service Management Approvals and Transaction Authorizations,...
New! Vehicle Health Management (VHM) - 11/25/2014
... specific labour operations must be used for any repair that relates to the Service Messages. All parts replaced under this program will be requested back through the WPC. Complete details regarding VHM Service are available in PI1250A. ...
Recalls Stressing You Out? - 11/25/2014
... of places that feel tight or loose, for a minute or two, imagine each deep breath flowing to that part of the body. Decompress: Place a warm heat wrap around your neck or shoulders for 10 minutes. Close your eyes and relax your face, neck, upper...
Ignition Switch Recall - 11/25/2014
... 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been...
Reject of the Month - 06/06/2014
... reject code, I would like to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer than 5,000 miles on odometer) many of you will be able relate to the circumstances...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transaction must be routed for review.Administration tips for rentals of 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job...
Customer Enthusiasm - 07/01/2014
... management may decide to cover a wheel that was bent when the customer hit a pothole because that particular customer is one of the dealerships very best. The end result is to reward the customer who has been loyal to your dealership and GM. Only...
Changes to Technician Accounting of Labour Time - 08/05/2014
... can be given a copy of the flag sheet when it is full and the other copy goes to the payroll department. The flag sheet must also contain the job card number and the technician ID. Clocking directly on the job card only is no longer an acceptable form...
Reject of the Month - 12/21/2016
... the GR8 print out was attached, and the transaction was resubmitted for review. In this particular instance the reason for debit was fairly obvious after review of the test code. If that were not the case, how do you analyze/research a debit? If...
GWM User Manual - 12/21/2016
... is also available within the Service Policy and Procedures Manual App with the Service P&P, Parts and Accessories P&P, Transportation, Vehicle Storage and PDI Policy, Customer Assistance, Training, Tools and TAC Policy Manuals area. For those...
... that customer reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized...
May 2013 Bulletin Updates: - 06/19/2013
... with operation 4041510-battery replace.11-00-89-007C: Exterior Labour Operations (Labour Only-No Part Replaced). The bulletin revision contains all of the exterior labour operations in the new GLC format.07-00-89-037F: Courtesy Transportation and Roadside...
July 2013 Recall Update - 07/03/2013
... have been distributed notifying them of the safety recall. The letter also advises that once parts become available a second mailing will be distributed instructing them to contact the dealer for repair. Noncompliance Recall 13184: Front Brakes...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... being made for the replacement of an electronic exchange component, the mandatory minimum customer participation dollar amount cannot be applied as stated in bulletin 11-00-89-005. Since the exchange is sent to the service agent at no cost, the only...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... change between 7,500 to 8,500 miles - will save them time.Also required is the use of Genuine GM parts and oil from GM or an authorized GM ACDelco distributor. The multi-point inspection must be performed at each service and the MPVI form must be completed...
PQC Contact Required? - 02/26/2013
... to contact the PQC. If this communication did not reach the warranty administrator or service department, it is still possible to verify whether or not PQC must be contacted.How to review the Labour Operation Not Allowed listing: Log on to GlobalConnect...
Global Labour Codes, - 02/26/2013
... begun to notice the new link in the LTG section of SI which lists the new GLC listing for that particular model. If you select the GLC link, you will have the opportunity to view the new Repair Groups as well as the new seven-digit labour code format. Remember...
November 2012 Recall Update - 11/05/2012
... vehicles involved in the recall. Both dealers and customers will be notified by GM when sufficient parts are available to launch the recall.Customer Satisfaction Program 12241 - Delayed Rate and Departure Time Charge Mode Software Anomaly: Certain 2013,...
Global Warranty Management - 12/18/2012
... claims submitted during the shutdown will be reported on the 14th. The WPC will not process any part requests during shutdown. Additionally, the WPC will not be providing status updates during the shutdown period. The last transaction summary prior...
Tire Pre-Repair Authorization - 08/30/2012
... conditions that were not caused by a road hazard and/or a tire issue that caused damage to other parts of the vehicle. These two scenarios are established by indicating yes or no on the appropriate radio button in the Tire Authorization form. In our...
Branded Titles and Special Coverage - 08/30/2012
... For example, if the Special Coverage, emissions, or recall repair calls for the replacement of a part that is missing or damaged as a result of the reason for branding, the repair should be denied. If a customer feels the vehicle's title has been branded...
Service Programming System Warranty Transactions - 08/30/2012
... may be situations when a repair procedure is performed to a module that does not require that part to be replaced or repaired in any way. Labour operation N9999 (electrical controls - labour only) and J9999 (powertrain controls - labour only), are used...
February 2014 Recall Update - 01/28/2014
... may overheat when idling in cold temperatures. If there is enough heat, it could melt plastic parts in the area, resulting in a potential engine fire. Dealers are to reprogram the engine control module to modify the Power Management Mode software to...
Achieving Elite - 01/28/2014
... tab and then Service Agent Detail tab. Field Action Completion, Repeat Repair, Customer Retention, Parts Loyalty and STS percentages are all listed within the Service Agent Metrics. How close is your dealership to being Elite? Not sure of the upcoming...
Important Policy Updates - 01/10/2014
... policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements. The technician is still required to...
Authorization Codes - 01/10/2014
... repairs, authorization code "E" for other labour hours, authorization code "P" for excessive parts and authorization code "R" for repeat or related repairs. Policies and Procedures Article 1.6.2.15, Service Management Approvals and Transaction Authorizations,...
New! Vehicle Health Management (VHM) - 11/25/2014
... specific labour operations must be used for any repair that relates to the Service Messages. All parts replaced under this program will be requested back through the WPC. Complete details regarding VHM Service are available in PI1250A. ...
Recalls Stressing You Out? - 11/25/2014
... of places that feel tight or loose, for a minute or two, imagine each deep breath flowing to that part of the body. Decompress: Place a warm heat wrap around your neck or shoulders for 10 minutes. Close your eyes and relax your face, neck, upper...
Ignition Switch Recall - 11/25/2014
... 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been...
Reject of the Month - 06/06/2014
... reject code, I would like to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer than 5,000 miles on odometer) many of you will be able relate to the circumstances...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transaction must be routed for review.Administration tips for rentals of 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job...
Customer Enthusiasm - 07/01/2014
... management may decide to cover a wheel that was bent when the customer hit a pothole because that particular customer is one of the dealerships very best. The end result is to reward the customer who has been loyal to your dealership and GM. Only...
Changes to Technician Accounting of Labour Time - 08/05/2014
... can be given a copy of the flag sheet when it is full and the other copy goes to the payroll department. The flag sheet must also contain the job card number and the technician ID. Clocking directly on the job card only is no longer an acceptable form...
Reject of the Month - 12/21/2016
... the GR8 print out was attached, and the transaction was resubmitted for review. In this particular instance the reason for debit was fairly obvious after review of the test code. If that were not the case, how do you analyze/research a debit? If...
GWM User Manual - 12/21/2016
... is also available within the Service Policy and Procedures Manual App with the Service P&P, Parts and Accessories P&P, Transportation, Vehicle Storage and PDI Policy, Customer Assistance, Training, Tools and TAC Policy Manuals area. For those...
January 2017 Recall Update - 12/21/2016
... Indicated for Trunk Release Fuse: The recall bulletin has been updated to reflect changes to the Parts and Service Procedure sections, and to reduce the vehicle population. Certain 2016 Chevrolet Impala vehicles equipped with a remote trunk release and...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available...
The Warranty Shop Copy - 01/23/2017
... specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original customer reimbursement receipts Service history, including IVH or Consultant Dashboard printout GM issued authorizations Warranty...
August 2017 Recall Update - 07/25/2017
... bracket fastener torque. The nuts that attach the plastic ECM bracket to the left inner motor compartment may be under torqued. Technicians are to increase the torque to 22 Nm. The recall program is in effect until July 31, 2019, and affects approximately...
Cadillac Roadside - 07/25/2017
... exceeds the 1/2 hr min. 60% premium – 0.6 hrs x 60%= $36 (submit in the Net/Misc field) Parts + mark-up are submitted in the parts field of the transaction --------------------------------------------------------------------------------------------------------- Line...
Compliance - 03/21/2017
... do not include time to do so. The actual amount of ATF used for the flush must be submitted in the Parts field of the transaction; maximum is 8 quarts or 8 L. - Tip! Warranty transactions with flow rates higher than 2.5 GPM are subject to debit...
Bulletin Update - 08/23/2016
... ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must be submitted prior to or at the time of the first service....
Extended Protection Plans - 08/23/2016
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference number. The reference number and the protection plan number, or last eight of the VIN, must be documented...
What is the Average Age of Your Transactions? - 07/28/2016
... their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should be closed. Once a job card is closed, all transactions should be submitted immediately...
Tech Time Documentation - 07/28/2016
... that perform reprogramming events (including service updates and field actions where no parts are replaced) on multiple vehicles are not required to punch on/off the time ticket by job card.Technicians may only be clocked on one job card at a time when...
Coding Transportation Transactions - 09/27/2016
... be a guide for the replacement of the panel. Included is time to R&R or loosen all necessary parts, body trim, moldings, weatherstrips, panel removal, and replacement of standard undercoating materials. The time displayed is for replacement of the...
November 2016 Recall Update - 10/26/2016
... 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and warranty transaction information sections. Models involved in the recall include the 2010-2011 Buick LaCrosse, Chevrolet...
Details of the Cause and Correction - 05/24/2016
... documented the cause and correction information. If they have failed to state these two important parts of a warranty transaction, the job card must go back to the technician for clarification. ...
Android Upgrade Update - 04/28/2016
... dealers submit a ZPDI transaction for a $10 reimbursement. Dealers may update all stock units as part of the PDI process or update the vehicles prior to delivery once the vehicle is sold. A bulletin-specific labor operation has been established for the...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... of 40 hours per week. In addition, the following areas must be inspected: The engine compartment. Pop the hood and do a cursory view to see if anything is missing.Passenger compartment, including the glove box and/or console. Make sure the owner's...
Is Your Job Card Filing System Compliant? - 02/02/2016
... paid for by GM. If a service agent is unable to produce, support, and verify transactions, or any part of transactions, appropriate counsel and/or corrective action may be taken.When it comes to a service audit, the audit staff is specifically interested...
Certified Elite - 02/02/2016
... benefits:Enhanced warranty claim empowermentDirect access to TAC level 2 supportWarranty scrap part retention 72 hours following claim paymentAbility to use iMR funds up to 100% for certain purchases/feesAbility to advertise Certified Elite Dealer recognition...
Powertrain Warranty Coverage - 01/11/2016
... approval prior to transaction submission and, except in extenuating circumstances, customer participation. ...
Reject of the Month - 01/11/2016
... Warranties section of IVH.Unfortunately, there is no support for the resubmission of this particular transaction. This claim became a training tool for the service drive staff. One, for identification of branded/salvage titles, and two, for the...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Reject of the Month - 12/01/2015
... odometer.The warranty administrator stated that IVH showed the Special Coverage as valid for this particular VIN, as the Special Coverage covers involved vehicles for a period of 10 years or 150,000 miles.The Special Coverage contains labor operation...
Comeback Repeat Repairs - 09/02/2015
... after it has been claimed and rejected. In an audit, the time the service manager applied as part of their required approval will be compared to the technician's first clocked time. If the time is later than the technician's time, it is clear that the...
The New GlobalConnect - 09/03/2015
... Forms Application of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in...
Goodwill - 09/03/2015
... when it has taken an exceptionally long time to get the customers vehicle repaired (either due to part availability or a complex repair).When these labor operations are claimed, a detailed explanation as to why the transaction was made, including the...
Electrical and Powertrain Reset - 10/23/2015
... to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming. They should not be used for setting a system configuration that is a customer preference. These labor...
... Indicated for Trunk Release Fuse: The recall bulletin has been updated to reflect changes to the Parts and Service Procedure sections, and to reduce the vehicle population. Certain 2016 Chevrolet Impala vehicles equipped with a remote trunk release and...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... Labor time is paid based on the established preferred labor guide (e.g. Mitchell or Chilton), parts are reimbursed according to the vehicle manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available...
The Warranty Shop Copy - 01/23/2017
... specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original customer reimbursement receipts Service history, including IVH or Consultant Dashboard printout GM issued authorizations Warranty...
August 2017 Recall Update - 07/25/2017
... bracket fastener torque. The nuts that attach the plastic ECM bracket to the left inner motor compartment may be under torqued. Technicians are to increase the torque to 22 Nm. The recall program is in effect until July 31, 2019, and affects approximately...
Cadillac Roadside - 07/25/2017
... exceeds the 1/2 hr min. 60% premium – 0.6 hrs x 60%= $36 (submit in the Net/Misc field) Parts + mark-up are submitted in the parts field of the transaction --------------------------------------------------------------------------------------------------------- Line...
Compliance - 03/21/2017
... do not include time to do so. The actual amount of ATF used for the flush must be submitted in the Parts field of the transaction; maximum is 8 quarts or 8 L. - Tip! Warranty transactions with flow rates higher than 2.5 GPM are subject to debit...
Bulletin Update - 08/23/2016
... ZSET transaction is submitted with labor operation 0620018, current mileage reading, $0 in the parts field, and no entry in the complaint code and cause code fields. The transaction must be submitted prior to or at the time of the first service....
Extended Protection Plans - 08/23/2016
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference number. The reference number and the protection plan number, or last eight of the VIN, must be documented...
What is the Average Age of Your Transactions? - 07/28/2016
... their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should be closed. Once a job card is closed, all transactions should be submitted immediately...
Tech Time Documentation - 07/28/2016
... that perform reprogramming events (including service updates and field actions where no parts are replaced) on multiple vehicles are not required to punch on/off the time ticket by job card.Technicians may only be clocked on one job card at a time when...
Coding Transportation Transactions - 09/27/2016
... be a guide for the replacement of the panel. Included is time to R&R or loosen all necessary parts, body trim, moldings, weatherstrips, panel removal, and replacement of standard undercoating materials. The time displayed is for replacement of the...
November 2016 Recall Update - 10/26/2016
... 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and warranty transaction information sections. Models involved in the recall include the 2010-2011 Buick LaCrosse, Chevrolet...
Details of the Cause and Correction - 05/24/2016
... documented the cause and correction information. If they have failed to state these two important parts of a warranty transaction, the job card must go back to the technician for clarification. ...
Android Upgrade Update - 04/28/2016
... dealers submit a ZPDI transaction for a $10 reimbursement. Dealers may update all stock units as part of the PDI process or update the vehicles prior to delivery once the vehicle is sold. A bulletin-specific labor operation has been established for the...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... of 40 hours per week. In addition, the following areas must be inspected: The engine compartment. Pop the hood and do a cursory view to see if anything is missing.Passenger compartment, including the glove box and/or console. Make sure the owner's...
Is Your Job Card Filing System Compliant? - 02/02/2016
... paid for by GM. If a service agent is unable to produce, support, and verify transactions, or any part of transactions, appropriate counsel and/or corrective action may be taken.When it comes to a service audit, the audit staff is specifically interested...
Certified Elite - 02/02/2016
... benefits:Enhanced warranty claim empowermentDirect access to TAC level 2 supportWarranty scrap part retention 72 hours following claim paymentAbility to use iMR funds up to 100% for certain purchases/feesAbility to advertise Certified Elite Dealer recognition...
Powertrain Warranty Coverage - 01/11/2016
... approval prior to transaction submission and, except in extenuating circumstances, customer participation. ...
Reject of the Month - 01/11/2016
... Warranties section of IVH.Unfortunately, there is no support for the resubmission of this particular transaction. This claim became a training tool for the service drive staff. One, for identification of branded/salvage titles, and two, for the...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Reject of the Month - 12/01/2015
... odometer.The warranty administrator stated that IVH showed the Special Coverage as valid for this particular VIN, as the Special Coverage covers involved vehicles for a period of 10 years or 150,000 miles.The Special Coverage contains labor operation...
Comeback Repeat Repairs - 09/02/2015
... after it has been claimed and rejected. In an audit, the time the service manager applied as part of their required approval will be compared to the technician's first clocked time. If the time is later than the technician's time, it is clear that the...
The New GlobalConnect - 09/03/2015
... Forms Application of GlobalConnect. From the GlobalConnect homepage, select Service from the Departments drop-down menu. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in...
Goodwill - 09/03/2015
... when it has taken an exceptionally long time to get the customers vehicle repaired (either due to part availability or a complex repair).When these labor operations are claimed, a detailed explanation as to why the transaction was made, including the...
Electrical and Powertrain Reset - 10/23/2015
... to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming. They should not be used for setting a system configuration that is a customer preference. These labor...
The Cause of Failure - 10/23/2015
... that can't be explained. In most cases, the technician is not expected to take the component apart to come up with the exact cause of failure, yet a warranty administrator needs to assign a causal code to the warranty transaction. The Required...
Divisional Extended Protection Plan - 10/23/2015
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference number. The reference number, the protection plan number or last eight of the VIN must be documented...
Remember These Labor Operations? - 06/02/2015
... are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information with the claim submission. The labor operations are as follows:1411232...
Clocking OLH on Flag Sheets - 04/28/2015
... represents when the job was finished. If work was stopped due to the necessity of waiting for parts, or the technician stopped working for lunch, there would be two separate clock times shown on the flag sheet that represent their total time working...
Cross-Line Warranty - 07/29/2015
... service agents must determine if their technicians have the necessary training, tools, and parts. Additionally, service agents are prohibited from promoting or advertising cross-line warranty repairs. Any violation of this could result in audit, charge...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... It is also found in Service Workbench under Reports & Tools/ P&P Manuals and other Service/Parts Publications. ...
RPO Codes - 02/23/2015
... labor options for the repair dependent on the specific transmission. The options available in this particular situation were D16/D20, D33, F13-5/F15-5/F17-5, F40, and M20/M32. The warranty administrator checked the transmission RPO code options...
Reject of the Month - 02/23/2015
... the other applied to vehicles that were no longer covered under warranty. Because this particular vehicle had 51,000 miles on the odometer at the time of repair, the labor operation for vehicles still covered under warranty did not apply. The new...
Claiming Six or More Rental Days - 02/23/2015
... while minimizing vehicle repair time. If the vehicle cannot be scheduled in the service department, and is still operative and safe to drive, the customer should be encouraged to drive the vehicle. Scheduling service visits late in the afternoon or immediately...
Spring Clean-Up - 03/26/2015
... sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route...
The Value of a Warranty Administrator - 03/26/2015
... back. Even small dealerships need a well-trained warranty administrator, even if they are just a part time employee. There is simply too much to lose. ...
Global Warranty Management - 04/28/2015
... has a branded title. For example, if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers...
GlobalConnect Shortcuts - 08/20/2018
... page and click the “Delete from My Shortcuts” button. Each app contains a list of departments that it is bested suited for (e.g. Parts, Service) as well as a Description (e.g. IVH: application will supply VIN specific information related...
Reject Reason - Data Analysis - 08/21/2018
... the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction search results details screen contains several blue highlighted links, including the VIN, the technician GMIN, and Attachments. Click...
What is Your Reject Percentage? - 08/21/2018
Many of you participated in the Community Poll, “What is Your Reject Percentage” on the Warranty Community. The poll was associated with the Maintenance Service Rejects article that was published with the August edition of the newsletter. To...
Variable Diagnostic Time Explained - 09/25/2018
... Assistance cannot be claimed for diagnosis or OLH time. A normal road test to verify repairs is part of the base labor operation time and is not eligible to be claimed for either diagnosis time or OLH unless the extenuating circumstance is documented...
Pre-Repair Authorization - 09/25/2018
... do not require pre-repair approval: components replaced for customer enthusiasm, over the counter parts warranty transactions, and policy decisions. ...
Service Management Approvals & Authorizations - 10/23/2018
... Service Agent Self Authorizations including Policy Decision, OLH Ceiling Exceeded, Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available,...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... require periodic maintenance, and maintenance is generally not covered by this warranty. Parts and services that are considered maintenance include: Filters Coolants and Fluids Brake Pads Belts and Hoses Wiper Inserts Clutch Linings Limited...
Reject of the Month - Error code 903 - 11/29/2018
The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC...
High Frequency Labor Operations - 11/29/2018
... feel that there is nothing you can do to lower the number. For example, dealerships in the hotter parts of the country will have more battery replacements than dealerships in the colder climates. A dealership in the south may have 40 battery replacements...
Reject of the Month - Error code 111 - 12/19/2018
... card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the transaction and the job card open and close dates,...
Policy & No PET - 12/19/2018
... cost of the repair is paid by GM at warranty rates. The customer should not be charged for any part of the repair. In all other policy situations, the dealer should always run the Policy Evaluation Tool for out of warranty repairs. ...
Warranty Claim Code - 12/19/2018
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... on GlobalConnect. The following situations require DMA/DMC approval, including deviations from the participation range calculated by the Policy Evaluation Tool (PET), 4 or more days of car rental, customer reimbursements, vehicle payments, and incidental...
... that can't be explained. In most cases, the technician is not expected to take the component apart to come up with the exact cause of failure, yet a warranty administrator needs to assign a causal code to the warranty transaction. The Required...
Divisional Extended Protection Plan - 10/23/2015
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference number. The reference number, the protection plan number or last eight of the VIN must be documented...
Remember These Labor Operations? - 06/02/2015
... are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information with the claim submission. The labor operations are as follows:1411232...
Clocking OLH on Flag Sheets - 04/28/2015
... represents when the job was finished. If work was stopped due to the necessity of waiting for parts, or the technician stopped working for lunch, there would be two separate clock times shown on the flag sheet that represent their total time working...
Cross-Line Warranty - 07/29/2015
... service agents must determine if their technicians have the necessary training, tools, and parts. Additionally, service agents are prohibited from promoting or advertising cross-line warranty repairs. Any violation of this could result in audit, charge...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... It is also found in Service Workbench under Reports & Tools/ P&P Manuals and other Service/Parts Publications. ...
RPO Codes - 02/23/2015
... labor options for the repair dependent on the specific transmission. The options available in this particular situation were D16/D20, D33, F13-5/F15-5/F17-5, F40, and M20/M32. The warranty administrator checked the transmission RPO code options...
Reject of the Month - 02/23/2015
... the other applied to vehicles that were no longer covered under warranty. Because this particular vehicle had 51,000 miles on the odometer at the time of repair, the labor operation for vehicles still covered under warranty did not apply. The new...
Claiming Six or More Rental Days - 02/23/2015
... while minimizing vehicle repair time. If the vehicle cannot be scheduled in the service department, and is still operative and safe to drive, the customer should be encouraged to drive the vehicle. Scheduling service visits late in the afternoon or immediately...
Spring Clean-Up - 03/26/2015
... sweep out the winter cobwebs and get ready for summer. The same holds true for the warranty department. Spring is the perfect time to go through the warranty receivable schedule. Now is the ideal time to review and address rejected claims, route...
The Value of a Warranty Administrator - 03/26/2015
... back. Even small dealerships need a well-trained warranty administrator, even if they are just a part time employee. There is simply too much to lose. ...
Global Warranty Management - 04/28/2015
... has a branded title. For example, if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers...
GlobalConnect Shortcuts - 08/20/2018
... page and click the “Delete from My Shortcuts” button. Each app contains a list of departments that it is bested suited for (e.g. Parts, Service) as well as a Description (e.g. IVH: application will supply VIN specific information related...
Reject Reason - Data Analysis - 08/21/2018
... the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction search results details screen contains several blue highlighted links, including the VIN, the technician GMIN, and Attachments. Click...
What is Your Reject Percentage? - 08/21/2018
Many of you participated in the Community Poll, “What is Your Reject Percentage” on the Warranty Community. The poll was associated with the Maintenance Service Rejects article that was published with the August edition of the newsletter. To...
Variable Diagnostic Time Explained - 09/25/2018
... Assistance cannot be claimed for diagnosis or OLH time. A normal road test to verify repairs is part of the base labor operation time and is not eligible to be claimed for either diagnosis time or OLH unless the extenuating circumstance is documented...
Pre-Repair Authorization - 09/25/2018
... do not require pre-repair approval: components replaced for customer enthusiasm, over the counter parts warranty transactions, and policy decisions. ...
Service Management Approvals & Authorizations - 10/23/2018
... Service Agent Self Authorizations including Policy Decision, OLH Ceiling Exceeded, Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available,...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... require periodic maintenance, and maintenance is generally not covered by this warranty. Parts and services that are considered maintenance include: Filters Coolants and Fluids Brake Pads Belts and Hoses Wiper Inserts Clutch Linings Limited...
Reject of the Month - Error code 903 - 11/29/2018
The owner of a 2017 Chevrolet Colorado brought their vehicle into the service department in late October for a concern with a shudder/vibration when accelerating over 30 mph. The technician test drove the vehicle and determined that the cause was a TCC...
High Frequency Labor Operations - 11/29/2018
... feel that there is nothing you can do to lower the number. For example, dealerships in the hotter parts of the country will have more battery replacements than dealerships in the colder climates. A dealership in the south may have 40 battery replacements...
Reject of the Month - Error code 111 - 12/19/2018
... card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the transaction and the job card open and close dates,...
Policy & No PET - 12/19/2018
... cost of the repair is paid by GM at warranty rates. The customer should not be charged for any part of the repair. In all other policy situations, the dealer should always run the Policy Evaluation Tool for out of warranty repairs. ...
Warranty Claim Code - 12/19/2018
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the 10-digit Warranty Claim Code (WCC). The code must also be entered in the SPS Warranty Claim Code field...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... on GlobalConnect. The following situations require DMA/DMC approval, including deviations from the participation range calculated by the Policy Evaluation Tool (PET), 4 or more days of car rental, customer reimbursements, vehicle payments, and incidental...
June 2018 Recall Update - 05/22/2018
... tanks. Special Coverage 17336-03: Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The parts and warranty information sections of the bulletin have been revised. Certain 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe,...
Cost Comparison Worksheet - 07/23/2018
... one of the following links to complete the appropriate template or worksheet: PQC – Parts Restrictions Templates PQC Transmission Cost Comparison Worksheet| PQC Engine Cost Comparison Worksheet Once completed, save a copy of the form to...
December 2017 Recall Update - 11/21/2017
... Refrigerant Leak: The special coverage bulletin has been updated to reflect a revision with the parts and service procedure. The bulletin covers certain 2015-2015 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles....
Reject of the Month - 11/21/2017
... copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the torque sensor cover, the primary labor operation for the repair, and confirmed that the supporting alignment specs were attached. Since the VIN...
Complimentary Scheduled Maintenance - 09/27/2017
... the time of each service. A completed copy of the MPVI form must be attached to the job card. Only participating Cadillac dealers may perform Cadillac Premium Care Maintenance services. Verify the number of visits remaining by viewing the number of claim submissions...
March 2018 Recall Update - 02/20/2018
... on the SPS controller, continue with the programming event. Emission Recall 17337-02: Diesel Particulate Matter Sensor Diagnostic Fault: All phases have been released for this recall. Phase 1 includes certain 2017-2018 Chevrolet Silverado HD and...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... customer whose vehicle is out of warranty. With a Customer Enthusiasm repair, a 50% customer participation is strongly recommended by GM. Examples of Customer Enthusiasm include: Worn brake pads with no defect found Tire wear with no defect...
Certified Pre-Owned Resource Center - 02/20/2018
... titled “Labor operations that require pre-approval.” If service management believes a part failed due to a manufacturer’s defect, pre-approval from your DMA is required. The transaction would have to be GM Authorized and the pre-approval...
Certified Elite - 01/22/2018
... 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to...
Transportation Damage Notes - 03/26/2018
... to be performed within 3 business days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Scattered - 10/23/2019
... If necessary, when the technician is either especially long-winded, or has replaced numerous parts, highlight each documented failure to break it down (metaphorically) into smaller pieces to help identify the causal component. Work with and educate...
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM...
Battery Policies - 09/24/2019
... warranty, it is still covered for 12 months. This is the one and only situation where a ZPTI parts warranty can be claimed for a battery. A policy repair can never be initiated on a battery replacement. Batteries are covered under the bumper-to-bumper...
Reject of the Month - 01/03/2020
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Add-On Repairs: Service management approved add-on repairs must be added to the front of the job card with management...
The Warranty Claim Code - 12/02/2019
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim...
March 2020 Recall Update - 02/27/2020
... Recall N192278300-01 Front Seat Crossmember Improperly Welded: A recall update provides revised part information and service procedure. Certain 2019-20 Buick Regal vehicles are included in the recall population. Safety Recall N192278940 Incorrect...
Process and Time Management - 01/28/2020
... increased too. Some service managers I have talked to are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement....
Temporary Policy Revisions - 03/27/2020
... in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days of rental. GM pre-approval...
More on Other Labor Hours - 04/29/2020
... with some of the SBD steps and the first clock time on the job card. Of course, clock time is only part of the equation; the technician’s detailed steps taken to facilitate diagnostic and/or repair time must support the time clocked. When...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
April 2019 Recall Update - 03/27/2019
Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and...
Emissions - 03/27/2019
Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine...
Handling Reject Codes - 02/21/2019
... list of reject codes within the Global Warranty Management User Manual, Appendix D, separated into Parts One and Two. You may be asking yourself, how can a list of reject codes benefit or save you time, since the reject code and description are...
Battery Test Procedures - 12/19/2018
... was installed, the claim will not be paid. Bulletin 15-06-03-002 used to include the battery part number tables for each model year, including the proper CCA and type testing. The table was removed in September but it can be found in the TechLink...
Special Coverage Policy Repairs - 08/27/2019
... covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment...
... tanks. Special Coverage 17336-03: Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The parts and warranty information sections of the bulletin have been revised. Certain 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe,...
Cost Comparison Worksheet - 07/23/2018
... one of the following links to complete the appropriate template or worksheet: PQC – Parts Restrictions Templates PQC Transmission Cost Comparison Worksheet| PQC Engine Cost Comparison Worksheet Once completed, save a copy of the form to...
December 2017 Recall Update - 11/21/2017
... Refrigerant Leak: The special coverage bulletin has been updated to reflect a revision with the parts and service procedure. The bulletin covers certain 2015-2015 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles....
Reject of the Month - 11/21/2017
... copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the torque sensor cover, the primary labor operation for the repair, and confirmed that the supporting alignment specs were attached. Since the VIN...
Complimentary Scheduled Maintenance - 09/27/2017
... the time of each service. A completed copy of the MPVI form must be attached to the job card. Only participating Cadillac dealers may perform Cadillac Premium Care Maintenance services. Verify the number of visits remaining by viewing the number of claim submissions...
March 2018 Recall Update - 02/20/2018
... on the SPS controller, continue with the programming event. Emission Recall 17337-02: Diesel Particulate Matter Sensor Diagnostic Fault: All phases have been released for this recall. Phase 1 includes certain 2017-2018 Chevrolet Silverado HD and...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... customer whose vehicle is out of warranty. With a Customer Enthusiasm repair, a 50% customer participation is strongly recommended by GM. Examples of Customer Enthusiasm include: Worn brake pads with no defect found Tire wear with no defect...
Certified Pre-Owned Resource Center - 02/20/2018
... titled “Labor operations that require pre-approval.” If service management believes a part failed due to a manufacturer’s defect, pre-approval from your DMA is required. The transaction would have to be GM Authorized and the pre-approval...
Certified Elite - 01/22/2018
... 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to...
Transportation Damage Notes - 03/26/2018
... to be performed within 3 business days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Scattered - 10/23/2019
... If necessary, when the technician is either especially long-winded, or has replaced numerous parts, highlight each documented failure to break it down (metaphorically) into smaller pieces to help identify the causal component. Work with and educate...
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM...
Battery Policies - 09/24/2019
... warranty, it is still covered for 12 months. This is the one and only situation where a ZPTI parts warranty can be claimed for a battery. A policy repair can never be initiated on a battery replacement. Batteries are covered under the bumper-to-bumper...
Reject of the Month - 01/03/2020
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Add-On Repairs: Service management approved add-on repairs must be added to the front of the job card with management...
The Warranty Claim Code - 12/02/2019
Any warranty, policy, parts warranty, and product field action transactions that involve module programming must include technician documentation of the Warranty Claim Code (WCC). It is also a requirement that the code is entered in the SPS Warranty Claim...
March 2020 Recall Update - 02/27/2020
... Recall N192278300-01 Front Seat Crossmember Improperly Welded: A recall update provides revised part information and service procedure. Certain 2019-20 Buick Regal vehicles are included in the recall population. Safety Recall N192278940 Incorrect...
Process and Time Management - 01/28/2020
... increased too. Some service managers I have talked to are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement....
Temporary Policy Revisions - 03/27/2020
... in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days of rental. GM pre-approval...
More on Other Labor Hours - 04/29/2020
... with some of the SBD steps and the first clock time on the job card. Of course, clock time is only part of the equation; the technician’s detailed steps taken to facilitate diagnostic and/or repair time must support the time clocked. When...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
April 2019 Recall Update - 03/27/2019
Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and...
Emissions - 03/27/2019
Throughout the course of the day, week, and month, customer’s with both new and old vehicles visit the service department with concerns regarding their emissions system. Typically, the reason for bringing their vehicle is an illuminated check engine...
Handling Reject Codes - 02/21/2019
... list of reject codes within the Global Warranty Management User Manual, Appendix D, separated into Parts One and Two. You may be asking yourself, how can a list of reject codes benefit or save you time, since the reject code and description are...
Battery Test Procedures - 12/19/2018
... was installed, the claim will not be paid. Bulletin 15-06-03-002 used to include the battery part number tables for each model year, including the proper CCA and type testing. The table was removed in September but it can be found in the TechLink...
Special Coverage Policy Repairs - 08/27/2019
... covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment...
Educating the Team - 08/27/2019
... and time keeping. This practice has lead to drastic improvements in those technicians that have participated. It has also allowed ewill3rd the opportunity to talk with the service team and provide reminders when issues arise. In addition to a presentation...
Data Analysis - 06/26/2019
... transaction submission by providing information about the rejected transactions. Reject 072, total parts amount exceeds the allowance for labor code X, has the highest count on my report. Click on the number in the count column of the report to be taken...
The Service Process - 06/26/2019
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for a maintenance visit. Those processes are an integral part of the service department operating...
Battery Transaction Requirements - 11/25/2020
... is damaged. The cause of the damage must be documented in the cause field of the claim. If other parts are damaged and require replacement because of a leaking battery (e.g. cables), they must be claimed on the same repair line with appropriate authorization...
Reject of the Month - November 2020 - 10/27/2020
... selected a closet to paint labor operation for the repair performed, 1443144 Body Side Outer Panel Partial Color/Clear Coat. The claim was rejected after submission with error code 160. The warranty administrator confirmed that the labor operation...
Reject of the Month - October 2020 - 09/22/2020
... adjustment programs, emission control systems warranty, GM maintenance programs, and replacement parts warranties. When performing these types of repairs, it may be necessary to route the transaction for GM authorization. The warranty administrator submitted...
CSMT PRA Process - 09/22/2020
... wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions for a repair or refinish with a published procedure do not require submission...
GWM Transaction Submission - 05/28/2020
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section in the Policies...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... ability to accurately consider customer loyalty and engagement. If more than $500 additional GM participation is requested than provided by the PET, GM pre-approval must be obtained through the Dealer Aftersales Empowerment application in GlobalConnect....
June 2020 Recall Update - 05/28/2020
... The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life span prognostic indicator. Customer...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... year/150,000 mile PZEV/TZEV Emissions warranty. Any of the GM brand maintenance programs services. Part warranties (ZPTI and ZPTC transactions). Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility. During...
Reject of the Month - March 2021 - 02/25/2021
... on/off punch times on the technician’s time ticket. All diagnosis time must be prior to parts billed. The chronological aspect of variable diagnostic time is not always taken into consideration with transaction submissions. Is the diagnostic...
Required Job Card Information - 12/29/2020
... as it has not been documented at the time of job card write-up. A customer’s signature is part of the required job card information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Types of Job Card Systems - 02/25/2021
... the most common system used by dealers. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. While this system is listed in the Policies and Procedures manual...
Certified Pre-Owned Warranty - 01/27/2021
... Labor Time Codes” to determine if a repair/labor operation requires pre-approval. Enter the part name or labor operation in the “Find an Item” search box to display all applicable restricted codes. If it is believed that the failure...
Vehicle Payment Reimbursement - 06/29/2021
... This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing a customer’s vehicle condition. More details can be found regarding other Goodwill tools in bulletin 11-00-89-005. This...
Dealer Empowerment Update - 07/27/2021
... with trade assist, or when customers are involved in product allegations, BBB, legal, or 3rd party intervention For modifying vehicle content or adding non-GM approved parts/accessories When the cause of customer dissatisfaction is due to dealer...
July 2021 Recall Update - 06/29/2021
... Front Passenger Air Bag Takata Inflator PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger...
Service Management Approval - 01/27/2022
The most common items that require service management approval are: OLH time Repeat Repairs Policy Repairs Excessive Parts Repairs Odometer Discrepancy Add On Repairs A complete approval by service management includes: signature or initials, date, time,...
September 2021 Recall Update - 08/30/2021
... Tire Loading Information Incorrect: The recall bulletin has been revised to provide updated parts language and include a copy of the customer notification letter. The recall affects certain 2021 GMC Canyon vehicles. Safety Recall N212340860-01...
Straight Time - 08/30/2021
... one thing, but the technician’s cause of failure and correction documentation is the other part of the equation and must support the time requested. When faced with a questionable clock time, ask the technician if they expect to be paid the time...
General Motors ID Numbers - 12/01/2021
... no longer works at the dealership. Using an inactive GMIN will result in a rejected claim. Dealer Partner Security Coordinator (PSC) Admins are responsible for deactivating service advisors and technician profiles in a timely manner when the individual...
Sublet Body Repair - 03/28/2022
... their invoice total matches the amount that GM will reimburse the dealership for the repair. Tip: Parts needed for the sublet repair should be provided by the dealership and charged out on the job card vs on the sublet invoice. ...
April 2022 Recall Update - 03/28/2022
... has been updated to include a copy of the customer letter, as well as include an update to the parts, warranty, and service procedure sections. The recall affects certain 2021-22 Chevrolet Corvette vehicles. A total of 25 vehicles are included in the...
2022 Policies & Procedures Updates - 03/28/2022
... card and the two may not always be the same date. When repairs are completed and/or replacement parts ordered and the vehicle is safely operable and/or the vehicle leaves the premises, the job card must be closed and processed through the Service Agent...
... and time keeping. This practice has lead to drastic improvements in those technicians that have participated. It has also allowed ewill3rd the opportunity to talk with the service team and provide reminders when issues arise. In addition to a presentation...
Data Analysis - 06/26/2019
... transaction submission by providing information about the rejected transactions. Reject 072, total parts amount exceeds the allowance for labor code X, has the highest count on my report. Click on the number in the count column of the report to be taken...
The Service Process - 06/26/2019
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for a maintenance visit. Those processes are an integral part of the service department operating...
Battery Transaction Requirements - 11/25/2020
... is damaged. The cause of the damage must be documented in the cause field of the claim. If other parts are damaged and require replacement because of a leaking battery (e.g. cables), they must be claimed on the same repair line with appropriate authorization...
Reject of the Month - November 2020 - 10/27/2020
... selected a closet to paint labor operation for the repair performed, 1443144 Body Side Outer Panel Partial Color/Clear Coat. The claim was rejected after submission with error code 160. The warranty administrator confirmed that the labor operation...
Reject of the Month - October 2020 - 09/22/2020
... adjustment programs, emission control systems warranty, GM maintenance programs, and replacement parts warranties. When performing these types of repairs, it may be necessary to route the transaction for GM authorization. The warranty administrator submitted...
CSMT PRA Process - 09/22/2020
... wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions for a repair or refinish with a published procedure do not require submission...
GWM Transaction Submission - 05/28/2020
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section in the Policies...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... ability to accurately consider customer loyalty and engagement. If more than $500 additional GM participation is requested than provided by the PET, GM pre-approval must be obtained through the Dealer Aftersales Empowerment application in GlobalConnect....
June 2020 Recall Update - 05/28/2020
... The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles equipped with brake lining wear system life span prognostic indicator. Customer...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... year/150,000 mile PZEV/TZEV Emissions warranty. Any of the GM brand maintenance programs services. Part warranties (ZPTI and ZPTC transactions). Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility. During...
Reject of the Month - March 2021 - 02/25/2021
... on/off punch times on the technician’s time ticket. All diagnosis time must be prior to parts billed. The chronological aspect of variable diagnostic time is not always taken into consideration with transaction submissions. Is the diagnostic...
Required Job Card Information - 12/29/2020
... as it has not been documented at the time of job card write-up. A customer’s signature is part of the required job card information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Types of Job Card Systems - 02/25/2021
... the most common system used by dealers. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. While this system is listed in the Policies and Procedures manual...
Certified Pre-Owned Warranty - 01/27/2021
... Labor Time Codes” to determine if a repair/labor operation requires pre-approval. Enter the part name or labor operation in the “Find an Item” search box to display all applicable restricted codes. If it is believed that the failure...
Vehicle Payment Reimbursement - 06/29/2021
... This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing a customer’s vehicle condition. More details can be found regarding other Goodwill tools in bulletin 11-00-89-005. This...
Dealer Empowerment Update - 07/27/2021
... with trade assist, or when customers are involved in product allegations, BBB, legal, or 3rd party intervention For modifying vehicle content or adding non-GM approved parts/accessories When the cause of customer dissatisfaction is due to dealer...
July 2021 Recall Update - 06/29/2021
... Front Passenger Air Bag Takata Inflator PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger...
Service Management Approval - 01/27/2022
The most common items that require service management approval are: OLH time Repeat Repairs Policy Repairs Excessive Parts Repairs Odometer Discrepancy Add On Repairs A complete approval by service management includes: signature or initials, date, time,...
September 2021 Recall Update - 08/30/2021
... Tire Loading Information Incorrect: The recall bulletin has been revised to provide updated parts language and include a copy of the customer notification letter. The recall affects certain 2021 GMC Canyon vehicles. Safety Recall N212340860-01...
Straight Time - 08/30/2021
... one thing, but the technician’s cause of failure and correction documentation is the other part of the equation and must support the time requested. When faced with a questionable clock time, ask the technician if they expect to be paid the time...
General Motors ID Numbers - 12/01/2021
... no longer works at the dealership. Using an inactive GMIN will result in a rejected claim. Dealer Partner Security Coordinator (PSC) Admins are responsible for deactivating service advisors and technician profiles in a timely manner when the individual...
Sublet Body Repair - 03/28/2022
... their invoice total matches the amount that GM will reimburse the dealership for the repair. Tip: Parts needed for the sublet repair should be provided by the dealership and charged out on the job card vs on the sublet invoice. ...
April 2022 Recall Update - 03/28/2022
... has been updated to include a copy of the customer letter, as well as include an update to the parts, warranty, and service procedure sections. The recall affects certain 2021-22 Chevrolet Corvette vehicles. A total of 25 vehicles are included in the...
2022 Policies & Procedures Updates - 03/28/2022
... card and the two may not always be the same date. When repairs are completed and/or replacement parts ordered and the vehicle is safely operable and/or the vehicle leaves the premises, the job card must be closed and processed through the Service Agent...
March 2022 Recall Update - 02/23/2022
... reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500...
Warranty Ranking - 01/04/2022
... assumes an “expected expense” for every labor operation that includes base labor and parts that would be necessary for the repair, but also allows for some OLH, and net item expenses. Dealers are only compared to like dealers in their...
Warranty Analysis - 01/04/2022
... and Goodwill. Additionally, labor expenses are adjusted to National average labor rates and parts expenses are adjusted by removing mark-up. Data is analyzed in Comparative Analytics by looking at the warranty transactions processed by the entire...
Determining Other Labor Hours Paid - 01/27/2022
... be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. P&P...
Reject of the Month - February 2022 - 01/27/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The warranty administrator then followed up with the technician to determine if there were any extenuating circumstances surrounding...
Cause of Failure Procedures - 08/22/2022
... The specific cause of failure isn’t always known as technicians don’t always take apart a component as part of their diagnosis. In many cases, the only way to find the exact cause of failure is to take apart a component. As long as your technicians...
The U-Courtesy Transportation Program - 08/22/2022
... program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. The program has been extended to run through December 2022. Chevrolet-Buick-GMC dealers: U-Courtesy vehicles may be provided to customers...
Reject of the Month - September 2022 - 08/22/2022
... owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible warranty” at write up as...
June 2022 Recall Update - 05/25/2022
... 398,900 vehicles are involved in the program that is a phased launch. The initial supply of parts will cover VINs registered in FL, TX, GA, AL, MS, LA, AR, NC, SC, OK, NM, AZ, CA, and HI. Safety Recall N212345943-02 Hi Voltage Battery May Melt...
Coverage Limits - 06/20/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. Batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
Transaction Submission - 05/25/2022
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section, Article 6.2.4...
Customer Concern Verification Sheets - 08/22/2022
... questions when the customer comes in for their service appointment, but sometimes a spouse or partner brings the vehicle in and may not have any additional information to offer. GM has four Customer Concern Verification Sheets (CCVS), that were...
Dongle Device Scans - 06/26/2023
... Medium Duty trucks, and Chevrolet City Express. Dongle device scan required: Dealer Installed Part Warranty transactions. Mobile repairs that result in a warranty transaction. In the situation where a vehicle shows up with a dead battery and cannot be...
Reject of the Month - June 2023 - 05/23/2023
... to service Hybrid/Electric Models, dealers must have a current executed Hybrid/Electric Models Participation Agreement in place, completion of all required training, and maintain all required tools and equipment. Once the dealer has met those requirements,...
Add On Repair Minor Change - 03/23/2023
... actual line may be added by the service manager, service advisor, or any non-technical service department employee and when it is added, it must be added to the FRONT of the job card. The line must also be added before the customer is contacted for permission...
New Year, New Compliance Initiative - 01/05/2023
... stamps after that time are considered invalid. When claiming diagnosis, the time must be prior to parts billed. Service management is responsible for confirming complete technician documentation and the reasonableness of the time requested. And, as a...
Reject of the Month - December 2022 - 11/21/2022
... 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement is a restricted...
Out of Warranty - 11/21/2022
... was covered under warranty and it turns out it is not, it is too late to charge them for their participation if the PET determines they are responsible for part of the repair. Verifying warranty coverage is a must do for service advisors and will...
The PRA Process - 11/21/2022
... job card can then be dispatched to a technician for further diagnosis, if necessary, or the needed part can be ordered. 2019 through the current model year Silverado 1500 & Sierra 1500 Upper and Lower Control Arms are two of the many components that...
December 2022 Recall Update - 11/21/2022
... Retrofit: The recall bulletin has been updated to revise the correction statement, update the parts section and add an administrative allowance in Net/Admin Allowance for the Sierra HD/Silverado HD only for the radio exchange through the ESC. The 1500...
Diagnosis Time Requirements - 01/04/2023
... is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Reject of the Month - February 2023 - 01/24/2023
... listed on the job card was the recipient of the offer Checked the quantity and part numbers for the customer pay brake parts on the job card After validating the eligibility of the claim, and accuracy of the submission, the warranty administrator...
Emissions Warranty Coverage - 09/25/2023
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle’s Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered...
PRA Update - 09/25/2023
... List. Remember that the PRA process is required for ZREG transactions and dealer installed parts warranty ZPTI transactions for components that are included on the restricted list. The process uses the CSMT app to submit an authorization...
... reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500...
Warranty Ranking - 01/04/2022
... assumes an “expected expense” for every labor operation that includes base labor and parts that would be necessary for the repair, but also allows for some OLH, and net item expenses. Dealers are only compared to like dealers in their...
Warranty Analysis - 01/04/2022
... and Goodwill. Additionally, labor expenses are adjusted to National average labor rates and parts expenses are adjusted by removing mark-up. Data is analyzed in Comparative Analytics by looking at the warranty transactions processed by the entire...
Determining Other Labor Hours Paid - 01/27/2022
... be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. P&P...
Reject of the Month - February 2022 - 01/27/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The warranty administrator then followed up with the technician to determine if there were any extenuating circumstances surrounding...
Cause of Failure Procedures - 08/22/2022
... The specific cause of failure isn’t always known as technicians don’t always take apart a component as part of their diagnosis. In many cases, the only way to find the exact cause of failure is to take apart a component. As long as your technicians...
The U-Courtesy Transportation Program - 08/22/2022
... program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. The program has been extended to run through December 2022. Chevrolet-Buick-GMC dealers: U-Courtesy vehicles may be provided to customers...
Reject of the Month - September 2022 - 08/22/2022
... owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible warranty” at write up as...
June 2022 Recall Update - 05/25/2022
... 398,900 vehicles are involved in the program that is a phased launch. The initial supply of parts will cover VINs registered in FL, TX, GA, AL, MS, LA, AR, NC, SC, OK, NM, AZ, CA, and HI. Safety Recall N212345943-02 Hi Voltage Battery May Melt...
Coverage Limits - 06/20/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. Batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
Transaction Submission - 05/25/2022
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section, Article 6.2.4...
Customer Concern Verification Sheets - 08/22/2022
... questions when the customer comes in for their service appointment, but sometimes a spouse or partner brings the vehicle in and may not have any additional information to offer. GM has four Customer Concern Verification Sheets (CCVS), that were...
Dongle Device Scans - 06/26/2023
... Medium Duty trucks, and Chevrolet City Express. Dongle device scan required: Dealer Installed Part Warranty transactions. Mobile repairs that result in a warranty transaction. In the situation where a vehicle shows up with a dead battery and cannot be...
Reject of the Month - June 2023 - 05/23/2023
... to service Hybrid/Electric Models, dealers must have a current executed Hybrid/Electric Models Participation Agreement in place, completion of all required training, and maintain all required tools and equipment. Once the dealer has met those requirements,...
Add On Repair Minor Change - 03/23/2023
... actual line may be added by the service manager, service advisor, or any non-technical service department employee and when it is added, it must be added to the FRONT of the job card. The line must also be added before the customer is contacted for permission...
New Year, New Compliance Initiative - 01/05/2023
... stamps after that time are considered invalid. When claiming diagnosis, the time must be prior to parts billed. Service management is responsible for confirming complete technician documentation and the reasonableness of the time requested. And, as a...
Reject of the Month - December 2022 - 11/21/2022
... 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement is a restricted...
Out of Warranty - 11/21/2022
... was covered under warranty and it turns out it is not, it is too late to charge them for their participation if the PET determines they are responsible for part of the repair. Verifying warranty coverage is a must do for service advisors and will...
The PRA Process - 11/21/2022
... job card can then be dispatched to a technician for further diagnosis, if necessary, or the needed part can be ordered. 2019 through the current model year Silverado 1500 & Sierra 1500 Upper and Lower Control Arms are two of the many components that...
December 2022 Recall Update - 11/21/2022
... Retrofit: The recall bulletin has been updated to revise the correction statement, update the parts section and add an administrative allowance in Net/Admin Allowance for the Sierra HD/Silverado HD only for the radio exchange through the ESC. The 1500...
Diagnosis Time Requirements - 01/04/2023
... is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Reject of the Month - February 2023 - 01/24/2023
... listed on the job card was the recipient of the offer Checked the quantity and part numbers for the customer pay brake parts on the job card After validating the eligibility of the claim, and accuracy of the submission, the warranty administrator...
Emissions Warranty Coverage - 09/25/2023
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle’s Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered...
PRA Update - 09/25/2023
... List. Remember that the PRA process is required for ZREG transactions and dealer installed parts warranty ZPTI transactions for components that are included on the restricted list. The process uses the CSMT app to submit an authorization...
Job Card Systems - 09/25/2023
... documentation by hand as opposed to typing. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. This system, while still considered an option in the Service Policies...
Reject of the Month - December 2023 - 11/29/2023
... of the expense requested. For example: what diagnostic steps were taken, why were the incompatible parts needed for the repair, did the service manager authorize for OLH, ST, Repeat Repair, etc, are there technician punch times in support of OLH, diagnostic...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Roadside Assistance Program - 02/27/2024
... other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer contacts Roadside, available 24 hours/7 days a week, via toll-free...
Policies & Procedures 2024 Update - 01/29/2024
... in the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification and Accounting...
Process and Time Management - 01/29/2024
... workloads have increased too. Some service managers are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement....
Certain Transmission Repairs - 12/26/2023
... time is needed or consequential damage has occurred requiring addition time to replace other parts, OLH would need to be clocked and claimed. ...
Reject of the Month - May 2024 - 04/23/2024
... Roadside claims are also excluded and do not require a dongle device scan. Dealer Installed Part Warranties (ZPTI) do require a scan. Dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to self-authorize transactions that reject...
April 2024 Recall Update - 03/23/2024
... Main Control Valve Body Installed at Dealer: The recall bulletin has been revised to update the parts table. The recall affects certain 2023 Chevrolet Corvette vehicles and is in effect until February 28, 2026. Customer Satisfaction Recall N232428090...
March 2024 Recall Update - 02/26/2024
... to replace the front driver airbag module in the involved vehicles. This is a phased launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
New Year, New Compliance Initiative - 12/26/2023
... stamps after that time are considered invalid. When claiming diagnosis, the time must be prior to parts billed. Service management is responsible for confirming complete technician documentation and the reasonableness of the time requested. And, as a...
Start the Year Off Strong - 12/26/2023
... a PET, battery test results, SPS Warranty Claim Code, or supporting job card / invoice for a part warranty transaction. Coach the service advisor and technician team on the importance of reviewing IVH to make sure that the field action is open...
Merry Christmas from jlwarranty - 11/29/2023
... Watch our collection of training videos that address the most important warranty topics. Forum: Participate in this discussion forum with other warranty professionals. Resources: Quick look-up warranty references including, Warranty Help Cards, Job Card...
Car Bravo - 11/29/2023
... are submitted through GWM. Dealers are reimbursed at their current GM warranty labor rate and parts mark up. Non-GM CarBravo Vehicles: Dealers are required to enroll in “GM Protection” through GMF Connect to be eligible to perform warranty...
Most Common Audit Deviations - 09/25/2023
... punch times for the job card and do not support the amount of time claimed on the transaction. The parts were billed out on the claim prior to the time stamps for diagnosis time. As well as the warranty repair did not follow a logical order for the repair...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... completed early bird envelope or drop-off form must be attached to the job card and retained as part of the vehicle history. While the fields listed above are required to be on the job card, it is not a requirement that every field be filled out by the...
Empowerment Limits - 01/04/2023
... that exceed the established limits will require submission with GM Authorization for review. Part Ceiling Exceeded – Authorization Code P: Dealers are empowered to self-authorize transactions up to $250. Transactions that exceed the established...
General Services Administration - 01/24/2023
... and Cadillac vehicles to various agencies of the Federal Government. Dealers may be called upon to participate in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the dealership for these deliveries...
Dealer Empowerment - 04/25/2023
... Typically, this tool is used when the customer’s vehicle has been in the service department for multiple weeks. The reimbursement allowances are as follows: 2020-2022 Silverado 1500 & Sierra 1500 - Up to $2,500 (This was a temporary increase....
Certified Pre-Owned - 06/20/2022
... Pre-Approval” document are blocked from automatic payment in GWM. If it is believed that a part failed due to a manufacturer’s defect, and should be covered under the CPO warranty, an online pre-approval request must be submitted in the Aftersales...
October 2022 Recall Update - 09/26/2022
... to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer...
Updates and Reminders - 09/26/2022
... used to verify that the VIN learned to the transmitter key fob matches the VIN of the vehicle as part of the diagnostic procedure. This will ensure that the key fob transmitter is not misdiagnosed because the transmitter is the wrong transmitter for...
Goodwill Tools - 09/26/2022
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Transportation Claim Inspections and Submissions - 10/28/2022
There are many moving parts involved for a successful transportation claim payment. The first step is a proper walk around inspection. The person doing the inspection should not just be the first available person, dealers should have trained and specifically...
... documentation by hand as opposed to typing. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. This system, while still considered an option in the Service Policies...
Reject of the Month - December 2023 - 11/29/2023
... of the expense requested. For example: what diagnostic steps were taken, why were the incompatible parts needed for the repair, did the service manager authorize for OLH, ST, Repeat Repair, etc, are there technician punch times in support of OLH, diagnostic...
End of Year - 11/29/2023
2024 is just around the corner! To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule (263) should be current (all transactions over 30 days should be fully supported and accounted for), training...
Roadside Assistance Program - 02/27/2024
... other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer contacts Roadside, available 24 hours/7 days a week, via toll-free...
Policies & Procedures 2024 Update - 01/29/2024
... in the revised edition which are featured in this edition of the Warranty News. The Third-Party Labor Time Guide and Technician Accounting of Labor Time articles provide details on the revision to Article 6.2.5 Technician Identification and Accounting...
Process and Time Management - 01/29/2024
... workloads have increased too. Some service managers are also writing job cards, working as the parts manager, and even driving the shuttle vehicle, when necessary. Technicians have the same frustrations when they need service management involvement....
Certain Transmission Repairs - 12/26/2023
... time is needed or consequential damage has occurred requiring addition time to replace other parts, OLH would need to be clocked and claimed. ...
Reject of the Month - May 2024 - 04/23/2024
... Roadside claims are also excluded and do not require a dongle device scan. Dealer Installed Part Warranties (ZPTI) do require a scan. Dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to self-authorize transactions that reject...
April 2024 Recall Update - 03/23/2024
... Main Control Valve Body Installed at Dealer: The recall bulletin has been revised to update the parts table. The recall affects certain 2023 Chevrolet Corvette vehicles and is in effect until February 28, 2026. Customer Satisfaction Recall N232428090...
March 2024 Recall Update - 02/26/2024
... to replace the front driver airbag module in the involved vehicles. This is a phased launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
New Year, New Compliance Initiative - 12/26/2023
... stamps after that time are considered invalid. When claiming diagnosis, the time must be prior to parts billed. Service management is responsible for confirming complete technician documentation and the reasonableness of the time requested. And, as a...
Start the Year Off Strong - 12/26/2023
... a PET, battery test results, SPS Warranty Claim Code, or supporting job card / invoice for a part warranty transaction. Coach the service advisor and technician team on the importance of reviewing IVH to make sure that the field action is open...
Merry Christmas from jlwarranty - 11/29/2023
... Watch our collection of training videos that address the most important warranty topics. Forum: Participate in this discussion forum with other warranty professionals. Resources: Quick look-up warranty references including, Warranty Help Cards, Job Card...
Car Bravo - 11/29/2023
... are submitted through GWM. Dealers are reimbursed at their current GM warranty labor rate and parts mark up. Non-GM CarBravo Vehicles: Dealers are required to enroll in “GM Protection” through GMF Connect to be eligible to perform warranty...
Most Common Audit Deviations - 09/25/2023
... punch times for the job card and do not support the amount of time claimed on the transaction. The parts were billed out on the claim prior to the time stamps for diagnosis time. As well as the warranty repair did not follow a logical order for the repair...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... completed early bird envelope or drop-off form must be attached to the job card and retained as part of the vehicle history. While the fields listed above are required to be on the job card, it is not a requirement that every field be filled out by the...
Empowerment Limits - 01/04/2023
... that exceed the established limits will require submission with GM Authorization for review. Part Ceiling Exceeded – Authorization Code P: Dealers are empowered to self-authorize transactions up to $250. Transactions that exceed the established...
General Services Administration - 01/24/2023
... and Cadillac vehicles to various agencies of the Federal Government. Dealers may be called upon to participate in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the dealership for these deliveries...
Dealer Empowerment - 04/25/2023
... Typically, this tool is used when the customer’s vehicle has been in the service department for multiple weeks. The reimbursement allowances are as follows: 2020-2022 Silverado 1500 & Sierra 1500 - Up to $2,500 (This was a temporary increase....
Certified Pre-Owned - 06/20/2022
... Pre-Approval” document are blocked from automatic payment in GWM. If it is believed that a part failed due to a manufacturer’s defect, and should be covered under the CPO warranty, an online pre-approval request must be submitted in the Aftersales...
October 2022 Recall Update - 09/26/2022
... to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer...
Updates and Reminders - 09/26/2022
... used to verify that the VIN learned to the transmitter key fob matches the VIN of the vehicle as part of the diagnostic procedure. This will ensure that the key fob transmitter is not misdiagnosed because the transmitter is the wrong transmitter for...
Goodwill Tools - 09/26/2022
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Transportation Claim Inspections and Submissions - 10/28/2022
There are many moving parts involved for a successful transportation claim payment. The first step is a proper walk around inspection. The person doing the inspection should not just be the first available person, dealers should have trained and specifically...
February 2022 Recall Update - 01/27/2022
... the front driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect...
Simplifying Transportation Transactions - 02/23/2022
... the entire outside of the vehicle, the trunk/cargo area, interior, under hood area, and visible parts of the undercarriage (areas that can be seen by kneeling), should also be inspected as well. If vehicles are dirty or snow covered, perform a light...
Towing Limitations - 10/01/2021
... That amount has been the maximum amount allowed since 2009. While $130 may be sufficient in some parts of the country or if the vehicle only needs to be towed a short distance, it is getting to the point where towing costs, like a lot of things, are...
Updates and Reminders - 10/01/2021
... This empowerment expansion has been put into effect to address ongoing delays in acquiring certain parts. Dealers are also reminded that when a customer utilizes a ride-sharing service, such as Lyft and Uber, they may be eligible for reimbursement up...
A Warranty Administrators Day - 10/01/2021
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Merry Christmas from jlwarranty - 12/01/2021
... of to-the-point, practical training videos that address the most important warranty topics. Forum: Participate in this discussion forum with other warranty professionals across the nation to share ideas, ask questions, and post comments. Resources: Online,...
Goodwill Tools - 07/27/2021
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Pre-Repair Authorization - 07/27/2021
... of submitting all or a portion of the repair expense for customer enthusiasm, with 50% customer participation recommended. Documentation supporting the decision must be included. As a best practice document the PRA number on the repair order. Once...
June 2021 Recall Update - 05/26/2021
... N202311731 High Voltage Battery May Melt or Burn: 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently...
Components and Services with Limited Coverage - 12/29/2020
... for defects in material or workmanship up to 12 months. Replacement windshields must be a GM part. ...
Comeback Prevention - 04/29/2020
... you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership as well as General Motors. To reduce the number of comebacks, dealers should develop a...
July 2020 Recall Update - 06/23/2020
... second row bench are included in the recall program. The recall has been revised to update the parts, warranty information, and service procedure table. Customer Satisfaction Recall N192264210-02 Enable Diesel Engine Block Heater: The recall bulletin...
Correct OnTrac Rental Reasons - 07/30/2020
... not limited to demonstrators, marketing/promotional use, or as dealership company vehicles (e.g., parts delivery, dealer trades, running errands, etc.) is strictly prohibited and will result in a chargeback of the incentive monies. For more information,...
August 2020 Recall Update - 07/30/2020
... Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles. Customer Satisfaction Recall...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... cars and light duty trucks are available electronically through GlobalConnect in the Service Department section, under the “Pre-Delivery Inspection Forms” application. The electronic PDI form contains both base content, which is common...
Starting Out as a New Warranty Administrator - 09/22/2020
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Add On Repair Approval Process Requirements - 12/29/2020
... has inspected and verified the concern and “inspected and verified” must also be part of the approval explanation. This approval must be made prior to the repair. Your customer must approve all add on repairs. You may think your customer...
Canadian Vehicles in the United States - 12/29/2020
This time of year, dealerships, particularly those in the South, are likely to encounter a vehicle in for service that is a vehicle sold originally in Canada. The customer could be simply wintering in the U.S. or someone who bought a pre-owned vehicle...
Goodwill Tools - 05/29/2019
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor...
The Fundamentals - 05/29/2019
... time or Straight Time. Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data,...
Strategy Based Diagnostics - 08/27/2019
... would like a Field Product Report filed that documents why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information on how to send this report, including downloading the App. Perform preliminary checks....
Reject of the Month - September 2019 - 08/27/2019
... on the technician’s time ticket for each add on repair performed is required. Any missed part(s) of the authorization or time documentation supporting the added operation will result in a non-compliant transaction. Both of the above deviations...
Variable Diagnostic Time - 08/27/2019
... 0.1 – 1.0 hours. Hint: From the Transactions Search Results screen, click the Net Item Labor Parts tab to view a breakdown of the labor time claimed (base, diagnostic, additional, etc). Review the technician copy of the job cards where diagnostic...
February 2019 Recall Update - 01/21/2019
... labor operation must not be used. The transaction must be held until the revised service parts and the repair procedure become available. The recall population includes certain 2019 Cadillac XTS vehicles. ...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
Partial Zero Emissions Vehicles, or PZEVs, are vehicles with engines that have been equipped with advanced emissions controls. This results in zero evaporative emissions. GM, and other manufacturers, cover vehicles designated as PZEV in the applicable ...
... the front driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect...
Simplifying Transportation Transactions - 02/23/2022
... the entire outside of the vehicle, the trunk/cargo area, interior, under hood area, and visible parts of the undercarriage (areas that can be seen by kneeling), should also be inspected as well. If vehicles are dirty or snow covered, perform a light...
Towing Limitations - 10/01/2021
... That amount has been the maximum amount allowed since 2009. While $130 may be sufficient in some parts of the country or if the vehicle only needs to be towed a short distance, it is getting to the point where towing costs, like a lot of things, are...
Updates and Reminders - 10/01/2021
... This empowerment expansion has been put into effect to address ongoing delays in acquiring certain parts. Dealers are also reminded that when a customer utilizes a ride-sharing service, such as Lyft and Uber, they may be eligible for reimbursement up...
A Warranty Administrators Day - 10/01/2021
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Merry Christmas from jlwarranty - 12/01/2021
... of to-the-point, practical training videos that address the most important warranty topics. Forum: Participate in this discussion forum with other warranty professionals across the nation to share ideas, ask questions, and post comments. Resources: Online,...
Goodwill Tools - 07/27/2021
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Pre-Repair Authorization - 07/27/2021
... of submitting all or a portion of the repair expense for customer enthusiasm, with 50% customer participation recommended. Documentation supporting the decision must be included. As a best practice document the PRA number on the repair order. Once...
June 2021 Recall Update - 05/26/2021
... N202311731 High Voltage Battery May Melt or Burn: 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently...
Components and Services with Limited Coverage - 12/29/2020
... for defects in material or workmanship up to 12 months. Replacement windshields must be a GM part. ...
Comeback Prevention - 04/29/2020
... you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership as well as General Motors. To reduce the number of comebacks, dealers should develop a...
July 2020 Recall Update - 06/23/2020
... second row bench are included in the recall program. The recall has been revised to update the parts, warranty information, and service procedure table. Customer Satisfaction Recall N192264210-02 Enable Diesel Engine Block Heater: The recall bulletin...
Correct OnTrac Rental Reasons - 07/30/2020
... not limited to demonstrators, marketing/promotional use, or as dealership company vehicles (e.g., parts delivery, dealer trades, running errands, etc.) is strictly prohibited and will result in a chargeback of the incentive monies. For more information,...
August 2020 Recall Update - 07/30/2020
... Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles. Customer Satisfaction Recall...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... cars and light duty trucks are available electronically through GlobalConnect in the Service Department section, under the “Pre-Delivery Inspection Forms” application. The electronic PDI form contains both base content, which is common...
Starting Out as a New Warranty Administrator - 09/22/2020
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Add On Repair Approval Process Requirements - 12/29/2020
... has inspected and verified the concern and “inspected and verified” must also be part of the approval explanation. This approval must be made prior to the repair. Your customer must approve all add on repairs. You may think your customer...
Canadian Vehicles in the United States - 12/29/2020
This time of year, dealerships, particularly those in the South, are likely to encounter a vehicle in for service that is a vehicle sold originally in Canada. The customer could be simply wintering in the U.S. or someone who bought a pre-owned vehicle...
Goodwill Tools - 05/29/2019
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor...
The Fundamentals - 05/29/2019
... time or Straight Time. Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data,...
Strategy Based Diagnostics - 08/27/2019
... would like a Field Product Report filed that documents why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information on how to send this report, including downloading the App. Perform preliminary checks....
Reject of the Month - September 2019 - 08/27/2019
... on the technician’s time ticket for each add on repair performed is required. Any missed part(s) of the authorization or time documentation supporting the added operation will result in a non-compliant transaction. Both of the above deviations...
Variable Diagnostic Time - 08/27/2019
... 0.1 – 1.0 hours. Hint: From the Transactions Search Results screen, click the Net Item Labor Parts tab to view a breakdown of the labor time claimed (base, diagnostic, additional, etc). Review the technician copy of the job cards where diagnostic...
February 2019 Recall Update - 01/21/2019
... labor operation must not be used. The transaction must be held until the revised service parts and the repair procedure become available. The recall population includes certain 2019 Cadillac XTS vehicles. ...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
Partial Zero Emissions Vehicles, or PZEVs, are vehicles with engines that have been equipped with advanced emissions controls. This results in zero evaporative emissions. GM, and other manufacturers, cover vehicles designated as PZEV in the applicable ...
Comeback Prevention - 04/29/2020
... you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership as well as General Motors. To reduce the number of comebacks, dealers should develop a...
Required Job Card Information - 01/03/2020
... information would include their phone number and/or email address. A customer’s signature is part of the job card required information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
When the Tow Bill Exceeds the Limit - 01/03/2020
... customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can also be a lengthy...
January 2020 Recall Update - 01/03/2020
... XL vehicles are included in the recall population. The recall has been revised for updates to the parts table. Emission Recall N192284431: Bleed Loss Evaporative Emissions: The evaporative emissions canister on certain 2020 Chevrolet Camaro vehicles...
Reject of the Month - 12/02/2019
... utilizes the hydraulic brake boost assist function when vacuum assist is depleted. While no parts are required for the repair, there are two labor operations available depending on the repair performed. 9104606: Verified module software...
October 2019 Recall Update - 09/24/2019
... engine wire harness (on the Malibu LFV only). The bulletin has been updated to include a revised parts table and reimbursement dates. Special Coverage N192210240: Evaporative Emissions Purge Valve Replacement: Over one million vehicles are involved...
November 2019 Recall Update - 10/23/2019
... Satisfaction Recall N192264760: Water Leak at Driver Side C-Pillar: Only 695 vehicles are part of the recall population that addresses an off-location sealer bead at the driver’s side C-pillar. Dealers are instructed to apply a bead of seam sealer...
Reject of the Month - Mail Out Review - 12/21/2017
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Original Documents: Authorizations, time documentation, customer signatures, etc are to be documented on the original...
First Maintenance Inspection Period - 01/22/2018
... of components at the time, or beyond the maintenance inspection period, is not covered as part of the New Vehicle Limited Warranty. The first maintenance inspection is typically at 7,500 miles. Filters – Filters are only covered if they became...
September 2017 Recall Update - 08/21/2017
... steering assistance. Dealers are to inspect the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated...
Reject of the Month - 07/23/2018
... following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the...
August 2018 Recall Update - 07/23/2018
... Camaro, Caprice, Colorado, Equinox, Impala, Traverse; GMC Acadia, Canyon, and Terrain vehicles are part of the special coverage population. Special Coverage 18127 Driver’s Front Seat Belt Anchor Pretensioner: The seat belt pretensioner may bend...
Service Agent Self-Review (SASR) - 05/22/2018
... Tips: Labor Operation Frequency Concern: review the cause of failure and the selected causal part, make sure that the correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense:...
Signatures - 10/23/2018
... authorization. Obtaining the customer signature at the time of job card write up must be part of the advisors write up process with every customer, every time. The WSC has been tasked with validating this requirement with job cards submitted for...
Global Warranty Management - 09/25/2018
... more than 220,000 with an open recall. Use manifest lists, search used car lot inventory, and/or partner with local vehicle auctions to increase completion numbers....
Strategy Based Diagnosis - 09/25/2018
... GM would like a Field Product Report filed documenting why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information on how to send this report, including downloading the App. If the vehicle is not operating...
Panel and Rust Through Repairs - 08/20/2018
... Scratches, dents, nicks, and other damage to body panels that eventually rust are not covered as part of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance...
June 2017 Recall Update - 05/22/2017
... and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL Water Leak: The part information section, correction statement, and information regarding the training video has been updated to remove the steps that pertain to the use...
Certified Elite - 02/17/2017
... warranty claim empowerment Direct access to TAC dedicated CES Team Warranty scrap part retention 72 hours following claim payment Ability to use iMR funds up to 100% for certain purchases/fees Ability to advertise Certified Elite Dealer recognition on...
Warranty Review Deviations - 03/11/2013
... to clock off the job card when they are not working on the vehicle. If they are waiting for a part and want to work on another vehicle, clock off and clock on to begin the new work. The final deviation involves missing diagnostic trouble codes....
... you open up the bulletin and read it in its entirety. Obviously, no one likes a comeback. Particularly not the customer. Comebacks hurt the image of the dealership as well as General Motors. To reduce the number of comebacks, dealers should develop a...
Required Job Card Information - 01/03/2020
... information would include their phone number and/or email address. A customer’s signature is part of the job card required information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
When the Tow Bill Exceeds the Limit - 01/03/2020
... customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can also be a lengthy...
January 2020 Recall Update - 01/03/2020
... XL vehicles are included in the recall population. The recall has been revised for updates to the parts table. Emission Recall N192284431: Bleed Loss Evaporative Emissions: The evaporative emissions canister on certain 2020 Chevrolet Camaro vehicles...
Reject of the Month - 12/02/2019
... utilizes the hydraulic brake boost assist function when vacuum assist is depleted. While no parts are required for the repair, there are two labor operations available depending on the repair performed. 9104606: Verified module software...
October 2019 Recall Update - 09/24/2019
... engine wire harness (on the Malibu LFV only). The bulletin has been updated to include a revised parts table and reimbursement dates. Special Coverage N192210240: Evaporative Emissions Purge Valve Replacement: Over one million vehicles are involved...
November 2019 Recall Update - 10/23/2019
... Satisfaction Recall N192264760: Water Leak at Driver Side C-Pillar: Only 695 vehicles are part of the recall population that addresses an off-location sealer bead at the driver’s side C-pillar. Dealers are instructed to apply a bead of seam sealer...
Reject of the Month - Mail Out Review - 12/21/2017
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Original Documents: Authorizations, time documentation, customer signatures, etc are to be documented on the original...
First Maintenance Inspection Period - 01/22/2018
... of components at the time, or beyond the maintenance inspection period, is not covered as part of the New Vehicle Limited Warranty. The first maintenance inspection is typically at 7,500 miles. Filters – Filters are only covered if they became...
September 2017 Recall Update - 08/21/2017
... steering assistance. Dealers are to inspect the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated...
Reject of the Month - 07/23/2018
... following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the...
August 2018 Recall Update - 07/23/2018
... Camaro, Caprice, Colorado, Equinox, Impala, Traverse; GMC Acadia, Canyon, and Terrain vehicles are part of the special coverage population. Special Coverage 18127 Driver’s Front Seat Belt Anchor Pretensioner: The seat belt pretensioner may bend...
Service Agent Self-Review (SASR) - 05/22/2018
... Tips: Labor Operation Frequency Concern: review the cause of failure and the selected causal part, make sure that the correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense:...
Signatures - 10/23/2018
... authorization. Obtaining the customer signature at the time of job card write up must be part of the advisors write up process with every customer, every time. The WSC has been tasked with validating this requirement with job cards submitted for...
Global Warranty Management - 09/25/2018
... more than 220,000 with an open recall. Use manifest lists, search used car lot inventory, and/or partner with local vehicle auctions to increase completion numbers....
Strategy Based Diagnosis - 09/25/2018
... GM would like a Field Product Report filed documenting why the customer is dissatisfied with the particular situation. See bulletin 02-00-89-002 for more information on how to send this report, including downloading the App. If the vehicle is not operating...
Panel and Rust Through Repairs - 08/20/2018
... Scratches, dents, nicks, and other damage to body panels that eventually rust are not covered as part of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance...
June 2017 Recall Update - 05/22/2017
... and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL Water Leak: The part information section, correction statement, and information regarding the training video has been updated to remove the steps that pertain to the use...
Certified Elite - 02/17/2017
... warranty claim empowerment Direct access to TAC dedicated CES Team Warranty scrap part retention 72 hours following claim payment Ability to use iMR funds up to 100% for certain purchases/fees Ability to advertise Certified Elite Dealer recognition on...
Warranty Review Deviations - 03/11/2013
... to clock off the job card when they are not working on the vehicle. If they are waiting for a part and want to work on another vehicle, clock off and clock on to begin the new work. The final deviation involves missing diagnostic trouble codes....
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66
Results found: 3042
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122
Part return request, however part was on the wrong line - 02/15/2013
I received a parts return request, however I noticed that the part was on the incorrect line. I corrected both of the lines with the correct parts. I called the WPC and the person who answered told me that the request should disappear the next day....
Re: Part return request, however part was on the wrong line - 02/27/2013
... my experience they are overwhelmed with the tasks that they have and the tsb ( 99-00-89-019H) on parts return requests tells us to fill out the waiver and send it to our DMA. If a request goes beyond the red and is debited back the DMA has to go to his...
PART RETURN ADMIN ALLOWANCE - 02/23/2010
CAN ANYONE TELL ME THE CORRECT WAY TO SUBMIT FOR ADMIN ALLOWANCE FOR PART RETURNS ON GLOBAL/ADP....KEEPS REJECTING...ANY HELP IS GREATLY APPRECIATED THANKS IN ADVANCE!!
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
Check out Global Connect message G_0000049675 from 2/17/10. Spells out the process. You do an add credit adjustment to the original claim. However, it says to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the ...
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
THANKS!!! ONE MORE QUESTION....HOW DO YOU FIND THE MESSAGES ON GLOBAL CONNECT??? GUESS I HAVENT USED IT ENOUGH TO KNOW ALL THE INS AND OUTS TO IT...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
This one's still showing on the messages page. Just scroll down until you get to the 17th and it should be there. To search you hit the advanced search off the messages page and enter in search criteria. Msg #, or keywords. Make sure you check for ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
YOU GO INTO THE RO FOR THE PART RETURN CLICK ON ADJUSTMENT PUT THE .3 IN ADMIN TIME AND THEN THE CORE PRICE IN MISC WITH PN IN COMMENTS. That is my understanding however I have not yot had one. (p.s. Sorry bout the caps)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
We just had injectors and had to H-route because of net amount excessive
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
[quote] Katina Bell: THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED [/quote] You should be claiming ...
Over the counter defective part return without replacement - 10/10/2019
I have a situation where an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part...
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
Forum - 01/03/2020
As the Warranty Administrator, when I see a parts return come through, I make copies of the job card for the parts department to send back with their paperwork and the actual part to be returned. Our parts department handles the actual mailing of the ...
who does your parts returns?! - 01/02/2020
Just curious.... when a part return comes around for your dealership, who normally handles the process? warranty admin or parts department?
Parts Return Requests...haven't had one in awhile. - 07/11/2013
Just curious if anyone has seen a drop off in requests for parts? We were getting at least 1-2 a week and have not seen any for a little over a month. I left a message with the WPC but have not heard anything back. I also checked directly on the Warranty...
Re: Parts Return Requests...haven't had one in awhile. - 07/11/2013
I havent had any parts return request lately
WPC parts returns for 11/02/11 - 11/02/2011
Did anyone else have some strange parts return requests that showed up today (11/02) on their warranty info? We had two, and they look like the ones a while back that ended up not being real claims - the ones where GM had a "glitch" in the system. Does...
Re: WPC parts returns for 11/02/11 - 11/03/2011
No, not me. Although I did have one return request. It seemed normal though.
Re: WPC parts returns for 11/02/11 - 11/03/2011
I HAD ONE RETURN TODAY TOO SEEMED NORMAL TO ME..
Ignition Switch Recall Parts Return - 05/28/2014
... Effective 5/28/2014, "GM is requesting the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified parts along with proper packaging, attaching...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
I received a parts return request, however I noticed that the part was on the incorrect line. I corrected both of the lines with the correct parts. I called the WPC and the person who answered told me that the request should disappear the next day....
Re: Part return request, however part was on the wrong line - 02/27/2013
... my experience they are overwhelmed with the tasks that they have and the tsb ( 99-00-89-019H) on parts return requests tells us to fill out the waiver and send it to our DMA. If a request goes beyond the red and is debited back the DMA has to go to his...
PART RETURN ADMIN ALLOWANCE - 02/23/2010
CAN ANYONE TELL ME THE CORRECT WAY TO SUBMIT FOR ADMIN ALLOWANCE FOR PART RETURNS ON GLOBAL/ADP....KEEPS REJECTING...ANY HELP IS GREATLY APPRECIATED THANKS IN ADVANCE!!
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
Check out Global Connect message G_0000049675 from 2/17/10. Spells out the process. You do an add credit adjustment to the original claim. However, it says to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the ...
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
THANKS!!! ONE MORE QUESTION....HOW DO YOU FIND THE MESSAGES ON GLOBAL CONNECT??? GUESS I HAVENT USED IT ENOUGH TO KNOW ALL THE INS AND OUTS TO IT...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
This one's still showing on the messages page. Just scroll down until you get to the 17th and it should be there. To search you hit the advanced search off the messages page and enter in search criteria. Msg #, or keywords. Make sure you check for ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
YOU GO INTO THE RO FOR THE PART RETURN CLICK ON ADJUSTMENT PUT THE .3 IN ADMIN TIME AND THEN THE CORE PRICE IN MISC WITH PN IN COMMENTS. That is my understanding however I have not yot had one. (p.s. Sorry bout the caps)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
We just had injectors and had to H-route because of net amount excessive
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
[quote] Katina Bell: THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED [/quote] You should be claiming ...
Over the counter defective part return without replacement - 10/10/2019
I have a situation where an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part...
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
Forum - 01/03/2020
As the Warranty Administrator, when I see a parts return come through, I make copies of the job card for the parts department to send back with their paperwork and the actual part to be returned. Our parts department handles the actual mailing of the ...
who does your parts returns?! - 01/02/2020
Just curious.... when a part return comes around for your dealership, who normally handles the process? warranty admin or parts department?
Parts Return Requests...haven't had one in awhile. - 07/11/2013
Just curious if anyone has seen a drop off in requests for parts? We were getting at least 1-2 a week and have not seen any for a little over a month. I left a message with the WPC but have not heard anything back. I also checked directly on the Warranty...
Re: Parts Return Requests...haven't had one in awhile. - 07/11/2013
I havent had any parts return request lately
WPC parts returns for 11/02/11 - 11/02/2011
Did anyone else have some strange parts return requests that showed up today (11/02) on their warranty info? We had two, and they look like the ones a while back that ended up not being real claims - the ones where GM had a "glitch" in the system. Does...
Re: WPC parts returns for 11/02/11 - 11/03/2011
No, not me. Although I did have one return request. It seemed normal though.
Re: WPC parts returns for 11/02/11 - 11/03/2011
I HAD ONE RETURN TODAY TOO SEEMED NORMAL TO ME..
Ignition Switch Recall Parts Return - 05/28/2014
... Effective 5/28/2014, "GM is requesting the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified parts along with proper packaging, attaching...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Re: Ignition Switch Recall Parts Return - 06/06/2014
... components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit...
Re: Ignition Switch Recall Parts Return - 06/06/2014
I just want to add that during a conference call with warranty support center yesterday some warranty adm's submitting and add credit for handling and freight for these claims were having them rejected for repeat/related repair..we were advised to call ...
Customer enthusiasm Transmission parts return? - 11/12/2015
... manager had me submit as a customer enthusiasm warranty and the wpc still called back for the return? I was under the understanding that c/e meant that they could not call back for it? Any and all advice woul be much appreciated Thanks in advance!!!...
Re: Customer enthusiasm Transmission parts return? - 11/12/2015
i think the warranty parts center can call back a part no matter what kind of claim it is..never heard of anything they could not call back...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
Forum - 11/21/2016
Thanks. So if I have a WPC part return, How much total can I submit for?
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
Re: wpc returns - 07/06/2011
If you go into the claim through the Part Return box on the main page of GWM, and click on the claim # then scroll down to where you would click the link to "generate shipping label" there is another link there that says "status". If you click on status...
Re: WPC returns - 04/18/2012
I do all my parts returns too!!!!
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Re: no parts to return to wpc - 07/28/2014
I have faxed a copy of the job card to the warranty parts center before stating the part requested was missing or lost no part to return..and have called before too..
Re: no parts to return to wpc - 07/28/2014
It is my understanding that you must email a parts waiver form to warrantypartscenterusa@gm.com.
Re: no parts to return to wpc - 07/28/2014
that is true i forget things change !
Re: no parts to return to wpc - 07/29/2014
WPC Parts Return Program Information Bulletin 99-00-89-019: Section 8: Parts Waiver For fluid only or no part on transaction to return, email the completed WPC Part Waiver form to the Warranty Support Center. The WPC Part Waiver form is available in...
Re: no parts to return to wpc - 07/29/2014
THANKS FOR THE HELP, GOT THE WAIVER SENT.
Forum - 12/05/2017
... on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC Return Reimbursement - Administrative Allowance, Postage and Core Service...
WPC and Cores - 01/25/2017
I haven't had to get a core reimbursement on a WPC part return in a while, but I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
Pretty much the same here.... I print the summary every day and include it with a copy of each paid invoice that has parts on it to the parts manager. he in turn takes care of it from there. When I have a part return request, I make two copies for the...
Did you know? - 11/15/2018
... of ContentsNext Previous Table of Contents Next Print Current Page 4 - Warranty Parts Center / Parts Return Policy 4.6 - Reimbursement of Service Agent Expense for WPC ReturnsReimbursement of Service Agent Expense for WPC ReturnsThe following...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part return for your claim. If you can't produce the part, expect a debit! Good luck....
Re: WPC returns for 08/25/10 - 08/25/2010
... Chevrolet, GMC, Pontiac, Saab, HUMMER, and M.D. Truck Dealers Attention: Service Manager, Parts Manager, Warranty Administrator Subject: Warranty Part Return Request - System Error You may have noticed that you have received a larger than normal...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
Re: part damaged during shipping - 08/24/2011
You are correct. The part should be returned through the parts dept as a defective part, no warranty claim on it.
... components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit...
Re: Ignition Switch Recall Parts Return - 06/06/2014
I just want to add that during a conference call with warranty support center yesterday some warranty adm's submitting and add credit for handling and freight for these claims were having them rejected for repeat/related repair..we were advised to call ...
Customer enthusiasm Transmission parts return? - 11/12/2015
... manager had me submit as a customer enthusiasm warranty and the wpc still called back for the return? I was under the understanding that c/e meant that they could not call back for it? Any and all advice woul be much appreciated Thanks in advance!!!...
Re: Customer enthusiasm Transmission parts return? - 11/12/2015
i think the warranty parts center can call back a part no matter what kind of claim it is..never heard of anything they could not call back...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
Forum - 11/21/2016
Thanks. So if I have a WPC part return, How much total can I submit for?
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
Re: wpc returns - 07/06/2011
If you go into the claim through the Part Return box on the main page of GWM, and click on the claim # then scroll down to where you would click the link to "generate shipping label" there is another link there that says "status". If you click on status...
Re: WPC returns - 04/18/2012
I do all my parts returns too!!!!
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Re: no parts to return to wpc - 07/28/2014
I have faxed a copy of the job card to the warranty parts center before stating the part requested was missing or lost no part to return..and have called before too..
Re: no parts to return to wpc - 07/28/2014
It is my understanding that you must email a parts waiver form to warrantypartscenterusa@gm.com.
Re: no parts to return to wpc - 07/28/2014
that is true i forget things change !
Re: no parts to return to wpc - 07/29/2014
WPC Parts Return Program Information Bulletin 99-00-89-019: Section 8: Parts Waiver For fluid only or no part on transaction to return, email the completed WPC Part Waiver form to the Warranty Support Center. The WPC Part Waiver form is available in...
Re: no parts to return to wpc - 07/29/2014
THANKS FOR THE HELP, GOT THE WAIVER SENT.
Forum - 12/05/2017
... on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC Return Reimbursement - Administrative Allowance, Postage and Core Service...
WPC and Cores - 01/25/2017
I haven't had to get a core reimbursement on a WPC part return in a while, but I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
Pretty much the same here.... I print the summary every day and include it with a copy of each paid invoice that has parts on it to the parts manager. he in turn takes care of it from there. When I have a part return request, I make two copies for the...
Did you know? - 11/15/2018
... of ContentsNext Previous Table of Contents Next Print Current Page 4 - Warranty Parts Center / Parts Return Policy 4.6 - Reimbursement of Service Agent Expense for WPC ReturnsReimbursement of Service Agent Expense for WPC ReturnsThe following...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part return for your claim. If you can't produce the part, expect a debit! Good luck....
Re: WPC returns for 08/25/10 - 08/25/2010
... Chevrolet, GMC, Pontiac, Saab, HUMMER, and M.D. Truck Dealers Attention: Service Manager, Parts Manager, Warranty Administrator Subject: Warranty Part Return Request - System Error You may have noticed that you have received a larger than normal...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
Re: part damaged during shipping - 08/24/2011
You are correct. The part should be returned through the parts dept as a defective part, no warranty claim on it.
Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
ADMIN ALLOWANCE - 12/04/2017
I submitted for admin allowance on a part return ticket. I'm trying to find a P&P showing that this is ok or maybe I made a mistake? The $25.00 is being questioned as to whether or not I can use it. Thanks!
Re: Late Transaction Summary Report? - 03/01/2012
Grrr......Same problem this morning. They need to send up a heads-up or stick to the same time. Rejects and a part return from yesterday are showing up under their tabs so I know things have been processed. AHHH!
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 04/17/2020
I would process the part return, as if it had, and add your $25.00 NIA fee. Its either going to WPC, or back as a core, just with a quicker determination. It may be that they are studying a pattern failure.
Empowerment - 10/05/2023
Did anyone else notice a message on the GWM home screen today for Empowerment (near the part return requests)? I clicked the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category...
Becky - 11/13/2007
If you are talking about the scrapping of the warranty parts after the 15 day waiting peroid after the repair is paid, you should not have to have a copy of the RO. RO copies have to be returned to WPC for parts return requests, not when you are jus...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
PAID CLAIM: NOW PENDING DEBIT ?????? - 06/24/2010
i HAVE A CLAIM WHICH HAS BEEN PAID.... THE PART WAS REQUESTED FOR RETURN, BUT IS NOW SHOWING "PENDING DEBIT" ON MY PARTS RETURN SCREEN ---- MY QUESTION: IS THERE A WAY TO SEE WHAT THEY MAY BE DEBITING FOR ???? BEFORE IT ACTUALLY HITS
Core on a claim that required special authorization - 05/16/2014
... having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600 core on the part that I need to claim for. The ticket is closed in my DMS because it was paid. I tried...
Re: Part questions - 11/24/2009
Shannon.... review bulletin 99-00-89-019 warranty parts center/corporate parts return program
Forum - 09/15/2021
If the part is defective out of the box i return it to my parts department and my parts manager applies for the credit.
WPC returns for 08/25/10 - 08/25/2010
Did anybody else get a TON of parts return requests from the WPC today, after processing claims on 08/24/10? I got a ton generated today, they show up in the green box on the initial warranty processing screen, but do not show up under "review service...
Re: GWM - 06/01/2010
I had 2 part return requests in mid April... and they are STILL pending inspection.... why do we have to hurry up & send them & then they can sit on them & not clear them out of my request status page? Weird. Does anyone know if WPC has a deadline THEY...
May Newsletter Insert Correction - 05/19/2009
... May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in packaging and returning those parts." does...
Forum - 09/19/2007
... (another reference would be the WPC Bulletin # 99-00-89-019C) "For both types of requests (i.e., parts returns and/or repair order only requests) be sure to include a copy of the part return request form, repair order with the technician's comments,...
GWM - 05/14/2010
WHAT DOES IT MEAN WHEN FEEDBACK ON THE PARTS RETURN PAGE MEAN.I HAVE CLICKED ON EVERYTHING BUT DIDNT SEE ANYTHING
wpc returns - 07/05/2011
my service manager is questioning if there is a way to find the date and time the wpc posts a request for parts return after the claim is submitted..thanks
Re: Part questions - 11/30/2009
It's not a warranty parts return that I have - it's marked as an "exchange return". Any idea what I do now? I'm lost when it comes to parts - I think my parts dept. is too!
Re: admin allowance - 11/26/2014
.2 is used for items that go back to the exchange center (like radios and that sort of thing) .3 is for parts returns requested by the WPC.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
wpc part not sent back - 06/10/2015
I have a srta warranty transmission assembly that was supposed to go back to the warranty parts center and it accidentally got sent to the hvy core return center, I was wondering if there is any way I can still get paid for this transmission even though...
GMPP and the WPC - 05/09/2012
Does anyone know where to find the policies concerning GMPP claims and Parts returns. I asked the Parts dept and was told GMPP never requests any parts back. The only info in my Warr Book is that the jobcard must meet the same criteria as a Factory Warr...
Re: WPC returns - 04/18/2012
[quote] cnkraemer: I keep a copy with the job card signed by the parts department showing they got the request. I have the parts department weigh the part(s). Again, I give one copy to the parts department and I keep one with the transaction. [/quote] Lucky....
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
ADMIN ALLOWANCE - 12/04/2017
I submitted for admin allowance on a part return ticket. I'm trying to find a P&P showing that this is ok or maybe I made a mistake? The $25.00 is being questioned as to whether or not I can use it. Thanks!
Re: Late Transaction Summary Report? - 03/01/2012
Grrr......Same problem this morning. They need to send up a heads-up or stick to the same time. Rejects and a part return from yesterday are showing up under their tabs so I know things have been processed. AHHH!
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 04/17/2020
I would process the part return, as if it had, and add your $25.00 NIA fee. Its either going to WPC, or back as a core, just with a quicker determination. It may be that they are studying a pattern failure.
Empowerment - 10/05/2023
Did anyone else notice a message on the GWM home screen today for Empowerment (near the part return requests)? I clicked the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category...
Becky - 11/13/2007
If you are talking about the scrapping of the warranty parts after the 15 day waiting peroid after the repair is paid, you should not have to have a copy of the RO. RO copies have to be returned to WPC for parts return requests, not when you are jus...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
PAID CLAIM: NOW PENDING DEBIT ?????? - 06/24/2010
i HAVE A CLAIM WHICH HAS BEEN PAID.... THE PART WAS REQUESTED FOR RETURN, BUT IS NOW SHOWING "PENDING DEBIT" ON MY PARTS RETURN SCREEN ---- MY QUESTION: IS THERE A WAY TO SEE WHAT THEY MAY BE DEBITING FOR ???? BEFORE IT ACTUALLY HITS
Core on a claim that required special authorization - 05/16/2014
... having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600 core on the part that I need to claim for. The ticket is closed in my DMS because it was paid. I tried...
Re: Part questions - 11/24/2009
Shannon.... review bulletin 99-00-89-019 warranty parts center/corporate parts return program
Forum - 09/15/2021
If the part is defective out of the box i return it to my parts department and my parts manager applies for the credit.
WPC returns for 08/25/10 - 08/25/2010
Did anybody else get a TON of parts return requests from the WPC today, after processing claims on 08/24/10? I got a ton generated today, they show up in the green box on the initial warranty processing screen, but do not show up under "review service...
Re: GWM - 06/01/2010
I had 2 part return requests in mid April... and they are STILL pending inspection.... why do we have to hurry up & send them & then they can sit on them & not clear them out of my request status page? Weird. Does anyone know if WPC has a deadline THEY...
May Newsletter Insert Correction - 05/19/2009
... May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in packaging and returning those parts." does...
Forum - 09/19/2007
... (another reference would be the WPC Bulletin # 99-00-89-019C) "For both types of requests (i.e., parts returns and/or repair order only requests) be sure to include a copy of the part return request form, repair order with the technician's comments,...
GWM - 05/14/2010
WHAT DOES IT MEAN WHEN FEEDBACK ON THE PARTS RETURN PAGE MEAN.I HAVE CLICKED ON EVERYTHING BUT DIDNT SEE ANYTHING
wpc returns - 07/05/2011
my service manager is questioning if there is a way to find the date and time the wpc posts a request for parts return after the claim is submitted..thanks
Re: Part questions - 11/30/2009
It's not a warranty parts return that I have - it's marked as an "exchange return". Any idea what I do now? I'm lost when it comes to parts - I think my parts dept. is too!
Re: admin allowance - 11/26/2014
.2 is used for items that go back to the exchange center (like radios and that sort of thing) .3 is for parts returns requested by the WPC.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
wpc part not sent back - 06/10/2015
I have a srta warranty transmission assembly that was supposed to go back to the warranty parts center and it accidentally got sent to the hvy core return center, I was wondering if there is any way I can still get paid for this transmission even though...
GMPP and the WPC - 05/09/2012
Does anyone know where to find the policies concerning GMPP claims and Parts returns. I asked the Parts dept and was told GMPP never requests any parts back. The only info in my Warr Book is that the jobcard must meet the same criteria as a Factory Warr...
Re: WPC returns - 04/18/2012
[quote] cnkraemer: I keep a copy with the job card signed by the parts department showing they got the request. I have the parts department weigh the part(s). Again, I give one copy to the parts department and I keep one with the transaction. [/quote] Lucky....
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 04/14/2022
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
What Would You Do - 11/19 - 10/23/2019
The following OTC part warranty issue was presented on the forum. For those members that are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility....
Forum - 04/13/2021
... return. I attach the document generated in Global to the claim so support the admin fee for the parts return request because I usually process them in global anyway and it isn't hard to click the "attach" button....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
Re: warranty parts debits - 08/16/2011
When dealing with warranty parts we have a stamp the tech is required to use. The parts department is required to sign off on the stamp and take responsibility for taking posession of the part. If the part is not returned and I have a stamp on the hard...
Re: Core Reimbursements - 02/04/2011
You submit it in the net item freight/postage field when you do the add credit for returning the part to WPC
Forum - 10/03/2017
The only thing I do for parts is submitting for WPC admin allowance and core returns to GM. My parts dept handles the shipping and the printing of all the paperwork.
Forum - 02/05/2018
Refer to bulletin 99-00-89-019: WPC Parts Return Program Information. Section H 'Shipping Process for Non-Hazardous Parts' provides details on Central Transport within bullet 8, including who to contact if there are carrier delays or problems (WPC...
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Re: WPC returns - 04/19/2012
[quote] cnkraemer: The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for...
Re: Warranty Part Retention - 01/27/2012
My parts department handles the scrapping itself. Every day I make a copy of the transaction stmt and an r.o. copy of any paid claim line with parts on it. I staple the r.o. copies together and highlight the r.o. number and parts that can be scrapped...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Forum - 03/07/2024
... at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one both or no pay. ( I am not called Franzilla for nothing lol)...
Re: TPM replacement, tire dealers - 08/07/2008
You're welcome. I found this one interesting because it says NOT to replace all 4, tpm's... were they all failed? Wow, that is unusual. With my luck they would all be requested for a parts return.
Re: WPC returns - 04/19/2012
Thanks everyone - I knew how the process works with returning parts, just needed to know if the shipping was FedEx or UPS. Found out it's UPS!
Forum - 11/27/2017
We are having the same issues as well since the 'update'. In addition we are unable to print shipping labels for WPC Return Parts Requests. Very frustrating indeed.
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
What Would You Do - 09/21 - 08/30/2021
A vehicle was brought in to the service department for a warranty service repair. The technician diagnosed and determined the cause of failure. Since the parts department did not carry the part, and it was not available locally, the part was ordered.Once...
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
When I was at a GM meeting, it was stated if a customer had their warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreci...
Re: Seal Part Warranty - 08/11/2015
From P&P Article 1.1.1: Seals and Gaskets • Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
Forum - 11/19/2019
... to complete the PET with the accurate repair total (at warranty rate). If the PET returns a $0 GM participation / $100 customer participation, the customer may elect to decline the repair, at which point the customer has previously agreed to the diagnostic...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that...
One of my computers at home already automatically launches edge when I try to open IE. I can't do parts returns in Edge either, I have to have IE working because the pop-ups don't work right on edge when I do the return. CDK is okay to work with for most...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
What Would You Do - 11/19 - 10/23/2019
The following OTC part warranty issue was presented on the forum. For those members that are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility....
Forum - 04/13/2021
... return. I attach the document generated in Global to the claim so support the admin fee for the parts return request because I usually process them in global anyway and it isn't hard to click the "attach" button....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
Re: warranty parts debits - 08/16/2011
When dealing with warranty parts we have a stamp the tech is required to use. The parts department is required to sign off on the stamp and take responsibility for taking posession of the part. If the part is not returned and I have a stamp on the hard...
Re: Core Reimbursements - 02/04/2011
You submit it in the net item freight/postage field when you do the add credit for returning the part to WPC
Forum - 10/03/2017
The only thing I do for parts is submitting for WPC admin allowance and core returns to GM. My parts dept handles the shipping and the printing of all the paperwork.
Forum - 02/05/2018
Refer to bulletin 99-00-89-019: WPC Parts Return Program Information. Section H 'Shipping Process for Non-Hazardous Parts' provides details on Central Transport within bullet 8, including who to contact if there are carrier delays or problems (WPC...
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Re: WPC returns - 04/19/2012
[quote] cnkraemer: The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for...
Re: Warranty Part Retention - 01/27/2012
My parts department handles the scrapping itself. Every day I make a copy of the transaction stmt and an r.o. copy of any paid claim line with parts on it. I staple the r.o. copies together and highlight the r.o. number and parts that can be scrapped...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Forum - 03/07/2024
... at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one both or no pay. ( I am not called Franzilla for nothing lol)...
Re: TPM replacement, tire dealers - 08/07/2008
You're welcome. I found this one interesting because it says NOT to replace all 4, tpm's... were they all failed? Wow, that is unusual. With my luck they would all be requested for a parts return.
Re: WPC returns - 04/19/2012
Thanks everyone - I knew how the process works with returning parts, just needed to know if the shipping was FedEx or UPS. Found out it's UPS!
Forum - 11/27/2017
We are having the same issues as well since the 'update'. In addition we are unable to print shipping labels for WPC Return Parts Requests. Very frustrating indeed.
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
What Would You Do - 09/21 - 08/30/2021
A vehicle was brought in to the service department for a warranty service repair. The technician diagnosed and determined the cause of failure. Since the parts department did not carry the part, and it was not available locally, the part was ordered.Once...
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
When I was at a GM meeting, it was stated if a customer had their warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreci...
Re: Seal Part Warranty - 08/11/2015
From P&P Article 1.1.1: Seals and Gaskets • Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
Forum - 11/19/2019
... to complete the PET with the accurate repair total (at warranty rate). If the PET returns a $0 GM participation / $100 customer participation, the customer may elect to decline the repair, at which point the customer has previously agreed to the diagnostic...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that...
Re: Claim $$ we could be missing... - 07/24/2015
Don't forget about the admin time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help...
Re: WARRANTY CORE - 02/02/2010
... for core charges, administrative labor time, freight/postage and shipping materials for parts that are returned to the Warranty Parts Center must be submitted with the specific repair transaction. As the repair transaction has already been accepted and...
Forum - 04/17/2020
... ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also went into the parts return status on Global and pulled last 3 months and the repair order was...
ZSET-Parts installed by parts department - 03/20/2020
My question is alot of the time our customers purchase accessories (mainly floor liners) at parts counter and our parts employees install them. Do we still need to make an RO to complete the ZSET transaction or can we use a counter ticket to...
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Parts expedite and Parts warranties - 07/02/2021
I have always been told we can't claim shuttle, tow, rental or parts expedite on parts warranty claims. Does anyone know where I can find that in writing?Thanks!
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT ON IT YET...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
... manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't remember the self debit p...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
HAVE THE SAME PROBLEM!! LET ME KNOW IF YOU FIND A SOLUTION......
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
Does your parts department make service eat the difference and why cant you have partial bottles?
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
We had the same issue here at the beginning. I talked to our parts dept and we agreed that they wont charge out any fluid on the RO. They just charge the bottle to our service dept directly. I then charge out the fluid ($1.40) on the RO's as a fluid(on...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
DOES THE MONEY END ON IT COME OUT RIGHT DOING IT THAT WAY??? OR IS THE INVENTORY WAY OFF????
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
Heather - are you the Heather from the recent workshop in Chicago? Sorry to get off track, but I have to know!
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
I haven't had any problems with inventory being off posting it that way. No, I wasn't at a workshop recently.
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/26/2010
Thanks Heather! There was a Heather in our Chicago warranty class who just got warranties dumped on her like 1 week prior. She had no knowledge of the warranty process at all, and is trying to learn as she goes.
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/24/2010
I HAVE AN ONGOING BATTLE ON USING PARTIAL FLUID AMOUNTS... EXAMPLE - RECALL 09132, CALLS FOR 1/4 CONTAINER NOT TO EXCEED $1.40 IN NET ---- MY PARTS DEPT KEEPS CHARGING THE ENTIRE BOTTLE DUE THEY SAY THE CANT GET THE UNUSED PORTION BACK DUE TO CANT KEEP...
Saturn parts-warranty - 04/07/2011
Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any as...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Re: Saturn parts-warranty - 04/15/2011
Thanks for the response - it was our parts person who didn't price them correctly
part damaged during shipping - 08/24/2011
... had a large scuff mark in the painted end. I told the service advisor they needed to return the part and get it replaced based on the parts policies & procedures regarding defective parts & accessories. They wanted to have the body shop repair the...
Re: Parts Expediting & Freight for parts expediting - 04/21/2009
Thats a good idea Rhonda, I will try putting both together next time! I'm really trying to get my S.M. to cut back on using so many B auths. Brian
Don't forget about the admin time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help...
Re: WARRANTY CORE - 02/02/2010
... for core charges, administrative labor time, freight/postage and shipping materials for parts that are returned to the Warranty Parts Center must be submitted with the specific repair transaction. As the repair transaction has already been accepted and...
Forum - 04/17/2020
... ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also went into the parts return status on Global and pulled last 3 months and the repair order was...
ZSET-Parts installed by parts department - 03/20/2020
My question is alot of the time our customers purchase accessories (mainly floor liners) at parts counter and our parts employees install them. Do we still need to make an RO to complete the ZSET transaction or can we use a counter ticket to...
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Parts expedite and Parts warranties - 07/02/2021
I have always been told we can't claim shuttle, tow, rental or parts expedite on parts warranty claims. Does anyone know where I can find that in writing?Thanks!
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT ON IT YET...
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
... manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't remember the self debit p...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
HAVE THE SAME PROBLEM!! LET ME KNOW IF YOU FIND A SOLUTION......
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
Does your parts department make service eat the difference and why cant you have partial bottles?
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
We had the same issue here at the beginning. I talked to our parts dept and we agreed that they wont charge out any fluid on the RO. They just charge the bottle to our service dept directly. I then charge out the fluid ($1.40) on the RO's as a fluid(on...
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
DOES THE MONEY END ON IT COME OUT RIGHT DOING IT THAT WAY??? OR IS THE INVENTORY WAY OFF????
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
Heather - are you the Heather from the recent workshop in Chicago? Sorry to get off track, but I have to know!
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/25/2010
I haven't had any problems with inventory being off posting it that way. No, I wasn't at a workshop recently.
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/26/2010
Thanks Heather! There was a Heather in our Chicago warranty class who just got warranties dumped on her like 1 week prior. She had no knowledge of the warranty process at all, and is trying to learn as she goes.
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/24/2010
I HAVE AN ONGOING BATTLE ON USING PARTIAL FLUID AMOUNTS... EXAMPLE - RECALL 09132, CALLS FOR 1/4 CONTAINER NOT TO EXCEED $1.40 IN NET ---- MY PARTS DEPT KEEPS CHARGING THE ENTIRE BOTTLE DUE THEY SAY THE CANT GET THE UNUSED PORTION BACK DUE TO CANT KEEP...
Saturn parts-warranty - 04/07/2011
Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any as...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Re: Saturn parts-warranty - 04/15/2011
Thanks for the response - it was our parts person who didn't price them correctly
part damaged during shipping - 08/24/2011
... had a large scuff mark in the painted end. I told the service advisor they needed to return the part and get it replaced based on the parts policies & procedures regarding defective parts & accessories. They wanted to have the body shop repair the...
Re: Parts Expediting & Freight for parts expediting - 04/21/2009
Thats a good idea Rhonda, I will try putting both together next time! I'm really trying to get my S.M. to cut back on using so many B auths. Brian
Parts Expediting & Freight for parts expediting - 04/16/2009
We purchased a torque converter from another dealer for a warranty claim. Put the TC, related parts & labor on one line. Used Z5000 to recover the cost difference from purchasing from another dealer. The freight to ship this item was $120, so I used...
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I ALWAYS PICK WHICH ONE HAS THE HIGHER AMOUNT & THEN CLAIM THEM BOTH UNDER THAT WITH NO PROBLEM
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Re: towing - 05/23/2008
REF P&P MANUAL SECTION 1.2.4 F & H. TOWING POLICIES APPLY TO COVERED REPAIRS PARTS & ACCESSORIES WARRANTY WHEN INSTALLED BY DEALER. OVER THE COUNTER PART WARRANTY DOES NOT COVER TOWING IN CONNECTION WITH RETURN OF A DEFECTIVE PART.
UNCOVERED PART CAUSING FAILURE OF COVERED PART - 10/18/2016
I'm pretty sure I've seen a bulletin that addresses a bunch of concerns with covered and uncovered part failure scenarios but I can't put my fingers on it. Does anybody know of this bulletin or where the info is in the P&P or Warranty Manuals...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and that's when you go in and do an adjustment to the paid claim and add in the admin time. Hope that helps....
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Forum - 10/02/2017
I handle all scrapping of the parts & when WPC ask for a part to be returned I also help with that. The cores the Parts dept handles that.
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
I have a parts warranty customer bought a transmission at another dealer out of state and came through washington and he was having issues, we found that we needed to tear down the transmission and rebuild it. we did not have a couple of parts so we bought...
Forum - 10/31/2023
Yes that is the LOP I I will use but the part was only ordered on this ro. The part had to be ordered and the customer will return to have the part replaced. Since I have so many hours on this one I am wondering if I should be claiming some time on the...
Forum - 08/08/2018
Are you still facing this issue? I haven't had to do any parts returns for a couple weeks.
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
Re: WPC returns - 05/11/2012
[quote] cnkraemer: It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. [/quote] Um, somebody better tell them that 2...
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked ...
Re: WPC returns - 05/16/2012
wow !!! never a dull moment where you are makes it interesting..we are on reynolds its easy..
Re: WPC returns - 05/16/2012
I've used ADP, Reynolds/Reynolds & now Automate. I LOVE Rey/Rey! Easy peasy.
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: WPC returns - 04/18/2012
... at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department showing they got the request. Then there's a small box that shows up for the...
Re: WPC returns - 04/18/2012
[quote] sschepp: Does anyone know who handles the shipping for returns back to the WPC when they request parts back? When you go in and look at what they want back, and it says "generate shippping label" - anyone know what shipping company this is? ...
WPC returns - 04/17/2012
Does anyone know who handles the shipping for returns back to the WPC when they request parts back? When you go in and look at what they want back, and it says "generate shippping label" - anyone know what shipping company this is? You can't tell by...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
Hi everyone, So we foloowed the directions to a tee on how to properly return the airbag for recall 14491, sent it out FEDEX in original box and put all the proper documentation on the box and it has been returned by FEDEX stating The indentification...
We purchased a torque converter from another dealer for a warranty claim. Put the TC, related parts & labor on one line. Used Z5000 to recover the cost difference from purchasing from another dealer. The freight to ship this item was $120, so I used...
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I think with both types of expediting I would have used just the Z5001 and claimed it all under one labor op. I think you could try the B auth. and see if it works but may have to H-route now.
Re: Parts Expediting & Freight for parts expediting - 04/16/2009
I ALWAYS PICK WHICH ONE HAS THE HIGHER AMOUNT & THEN CLAIM THEM BOTH UNDER THAT WITH NO PROBLEM
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Re: towing - 05/23/2008
REF P&P MANUAL SECTION 1.2.4 F & H. TOWING POLICIES APPLY TO COVERED REPAIRS PARTS & ACCESSORIES WARRANTY WHEN INSTALLED BY DEALER. OVER THE COUNTER PART WARRANTY DOES NOT COVER TOWING IN CONNECTION WITH RETURN OF A DEFECTIVE PART.
UNCOVERED PART CAUSING FAILURE OF COVERED PART - 10/18/2016
I'm pretty sure I've seen a bulletin that addresses a bunch of concerns with covered and uncovered part failure scenarios but I can't put my fingers on it. Does anybody know of this bulletin or where the info is in the P&P or Warranty Manuals...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and that's when you go in and do an adjustment to the paid claim and add in the admin time. Hope that helps....
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Forum - 10/02/2017
I handle all scrapping of the parts & when WPC ask for a part to be returned I also help with that. The cores the Parts dept handles that.
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
I have a parts warranty customer bought a transmission at another dealer out of state and came through washington and he was having issues, we found that we needed to tear down the transmission and rebuild it. we did not have a couple of parts so we bought...
Forum - 10/31/2023
Yes that is the LOP I I will use but the part was only ordered on this ro. The part had to be ordered and the customer will return to have the part replaced. Since I have so many hours on this one I am wondering if I should be claiming some time on the...
Forum - 08/08/2018
Are you still facing this issue? I haven't had to do any parts returns for a couple weeks.
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
Re: WPC returns - 05/11/2012
[quote] cnkraemer: It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. [/quote] Um, somebody better tell them that 2...
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked ...
Re: WPC returns - 05/16/2012
wow !!! never a dull moment where you are makes it interesting..we are on reynolds its easy..
Re: WPC returns - 05/16/2012
I've used ADP, Reynolds/Reynolds & now Automate. I LOVE Rey/Rey! Easy peasy.
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: WPC returns - 04/18/2012
... at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department showing they got the request. Then there's a small box that shows up for the...
Re: WPC returns - 04/18/2012
[quote] sschepp: Does anyone know who handles the shipping for returns back to the WPC when they request parts back? When you go in and look at what they want back, and it says "generate shippping label" - anyone know what shipping company this is? ...
WPC returns - 04/17/2012
Does anyone know who handles the shipping for returns back to the WPC when they request parts back? When you go in and look at what they want back, and it says "generate shippping label" - anyone know what shipping company this is? You can't tell by...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
Hi everyone, So we foloowed the directions to a tee on how to properly return the airbag for recall 14491, sent it out FEDEX in original box and put all the proper documentation on the box and it has been returned by FEDEX stating The indentification...
TIRE RETURN LABEL - 08/30/2016
Hoping someone here can help! I submitted a tire authorization online and forgot to print the shipping label to return the tires. I can't seem to get it to pull back up on the Pre-Auth search function.... any suggestions? UPDATE: They...
Re: What is the correct procedure? - 02/10/2009
YOU NEED A SEPERATE RO FOR THE DEFECTIVE REPLACEMENT. THE CUSTOMER NEEDS TO PAY THE FIRST RO. SUBMIT THE SECOND RO AS PARTS WARRANTY, REFERRING TO THE FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE...
Re: wpc returns - 07/06/2011
I have never known that thanks that will help me as well
Re: wpc returns - 07/06/2011
THANKS SO MUCH MARK I KNEW THERE WAS A WAY TO FIND OUT BUT DIDNT KNOW HOW...THAT HELPS ALOT
Re: claim returned as pending after being paid. - 05/19/2011
NEVER HAD THIS HAPPEN, JUST WONDERING IF YOU HAD A CALL BACK YET...
Re: claim returned as pending after being paid. - 05/20/2011
NO NOT YET
claim returned as pending after being paid. - 05/17/2011
... comments User Request-remedy 178472..i called dbc they looked at it told me its something about parts pricing and to leave it as pending and they will call me back..Anyone had this happen ???? this is something new to me....thanks...
Re: claim returned as pending after being paid. - 05/24/2011
they were looking at the cost of the bulk oil and said it was priced wrong so the warranty support center corrected backed it out and made a correction. dbc called me back yesterday...
Re: Core Return - 02/28/2011
Angela... A core reimbursement is handled as outlined by Mark (with the following exception: enter the core amount in the freight net item field) - additionally when performing a transaction adjustment you must indicate the adjustment by clicking on ...
Re: Core Return - 03/02/2011
Hi everyone, I haven't been able to get the claim to go through yet as we have been switching from Reynolds to ADP. I will update with what worked when it does go through. Thank you for all your help so far!
Core Return - 02/25/2011
... transmission, but then I need a dependent flush code. Obviously, I don't have that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Core Return - 02/26/2011
Did WPC ask for the core back? If they didn't the core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this...
Return Codes - 01/26/2011
I know I saw a list of these a while back, and I can't remember where... any idea where to find a list of the return codes? I got this one today: Error 834 : Repair performed prior to start of Warranty This vehicle was delivered to us in October...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior ...
Re: Return Codes - 01/26/2011
Requires an "A" auth --- you are probably thinking of the "Global Warranty Management System Manual"
Re: Return Codes - 01/26/2011
Thanks! Don't you just hate it when you know you read something about a particular situation and then can't find the paperwork to back it up to save your life? I know I can always count on everyone here!
Re: Return Codes - 01/27/2011
i have never seen that one either but thanks i know what to do if i ever do.....learn something new everyday on here...
Re: WPC returns for 08/25/10 - 08/25/2010
I GOT A TON TODAY AS WELL.....NOT SURE WHAT IS GOING ON! BE SURE TO KEEP US UPDATED WHEN AND IF YOU FIND SOMETHING OUT
Re: WPC returns for 08/25/10 - 08/25/2010
my 4 parts are already gone...and they are not on the green line anymore..guess they will have to keep them...
Re: WPC returns for 08/25/10 - 08/25/2010
I almost sent mine off, I printed the shipping labels, and was just about ready to send them off, then saw the message from GM. It will be interesting to see how many parts they get from us!
Re: WPC returns for 08/25/10 - 08/25/2010
SOMETHING HAS TO BE WRONG..MY 4 PARTS I SENT BACK WERE TAKEN OFF ..NOW THERE ARE 4 NEW PARTS THEY WANT AND ONE INCLUDES A BRAKE LITE SWITCH ON A CAMPAIGN...CHECK YOUR LISTS..
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: WPC returns for 08/25/10 - 08/26/2010
i pulled all mine and waited till today to see if they made a mistake again,and they were off the list..but i will keep them out you never know about GM
HELP... I....can't.... think.... - 07/28/2010
On part returns we used to be able to claim .3 for part and .2 for ro only.... z7200. I am not remembering if I read how to claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour...
AIRBAGS - 01/21/2021
Help!! I returned 6 airbags for the recall on the full size trucks with the Fedex labels i had left over from the last recall ,what i call the candy stripe labels. They have all returned back to me with a message that the return reason is "improper...
Hoping someone here can help! I submitted a tire authorization online and forgot to print the shipping label to return the tires. I can't seem to get it to pull back up on the Pre-Auth search function.... any suggestions? UPDATE: They...
Re: What is the correct procedure? - 02/10/2009
YOU NEED A SEPERATE RO FOR THE DEFECTIVE REPLACEMENT. THE CUSTOMER NEEDS TO PAY THE FIRST RO. SUBMIT THE SECOND RO AS PARTS WARRANTY, REFERRING TO THE FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE...
Re: wpc returns - 07/06/2011
I have never known that thanks that will help me as well
Re: wpc returns - 07/06/2011
THANKS SO MUCH MARK I KNEW THERE WAS A WAY TO FIND OUT BUT DIDNT KNOW HOW...THAT HELPS ALOT
Re: claim returned as pending after being paid. - 05/19/2011
NEVER HAD THIS HAPPEN, JUST WONDERING IF YOU HAD A CALL BACK YET...
Re: claim returned as pending after being paid. - 05/20/2011
NO NOT YET
claim returned as pending after being paid. - 05/17/2011
... comments User Request-remedy 178472..i called dbc they looked at it told me its something about parts pricing and to leave it as pending and they will call me back..Anyone had this happen ???? this is something new to me....thanks...
Re: claim returned as pending after being paid. - 05/24/2011
they were looking at the cost of the bulk oil and said it was priced wrong so the warranty support center corrected backed it out and made a correction. dbc called me back yesterday...
Re: Core Return - 02/28/2011
Angela... A core reimbursement is handled as outlined by Mark (with the following exception: enter the core amount in the freight net item field) - additionally when performing a transaction adjustment you must indicate the adjustment by clicking on ...
Re: Core Return - 03/02/2011
Hi everyone, I haven't been able to get the claim to go through yet as we have been switching from Reynolds to ADP. I will update with what worked when it does go through. Thank you for all your help so far!
Core Return - 02/25/2011
... transmission, but then I need a dependent flush code. Obviously, I don't have that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Core Return - 02/26/2011
Did WPC ask for the core back? If they didn't the core should be taken care of by the parts dept and you shouldn't have to do anything to it. Labor op Z7200 is the one I have used in the past for returning a core for inspection to WPC. I hope this...
Return Codes - 01/26/2011
I know I saw a list of these a while back, and I can't remember where... any idea where to find a list of the return codes? I got this one today: Error 834 : Repair performed prior to start of Warranty This vehicle was delivered to us in October...
Re: Return Codes - 01/26/2011
You can find the list in Global Connect--Library--Service--Service Operations--Global Warranty Reject Code Description & Actions. For the one you have it shows: 834 Repair performed prior to start of Warranty. * The transaction submitted is prior ...
Re: Return Codes - 01/26/2011
Requires an "A" auth --- you are probably thinking of the "Global Warranty Management System Manual"
Re: Return Codes - 01/26/2011
Thanks! Don't you just hate it when you know you read something about a particular situation and then can't find the paperwork to back it up to save your life? I know I can always count on everyone here!
Re: Return Codes - 01/27/2011
i have never seen that one either but thanks i know what to do if i ever do.....learn something new everyday on here...
Re: WPC returns for 08/25/10 - 08/25/2010
I GOT A TON TODAY AS WELL.....NOT SURE WHAT IS GOING ON! BE SURE TO KEEP US UPDATED WHEN AND IF YOU FIND SOMETHING OUT
Re: WPC returns for 08/25/10 - 08/25/2010
my 4 parts are already gone...and they are not on the green line anymore..guess they will have to keep them...
Re: WPC returns for 08/25/10 - 08/25/2010
I almost sent mine off, I printed the shipping labels, and was just about ready to send them off, then saw the message from GM. It will be interesting to see how many parts they get from us!
Re: WPC returns for 08/25/10 - 08/25/2010
SOMETHING HAS TO BE WRONG..MY 4 PARTS I SENT BACK WERE TAKEN OFF ..NOW THERE ARE 4 NEW PARTS THEY WANT AND ONE INCLUDES A BRAKE LITE SWITCH ON A CAMPAIGN...CHECK YOUR LISTS..
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: WPC returns for 08/25/10 - 08/26/2010
i pulled all mine and waited till today to see if they made a mistake again,and they were off the list..but i will keep them out you never know about GM
HELP... I....can't.... think.... - 07/28/2010
On part returns we used to be able to claim .3 for part and .2 for ro only.... z7200. I am not remembering if I read how to claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour...
AIRBAGS - 01/21/2021
Help!! I returned 6 airbags for the recall on the full size trucks with the Fedex labels i had left over from the last recall ,what i call the candy stripe labels. They have all returned back to me with a message that the return reason is "improper...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... "scrap after" and add 15 days to the paid date. Once that date has passed I give the copy to the parts department so they know the parts can go. I also write a note beside any part that was returned to the WPC so they don't look for it when you know...
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
What Would You Do? 07/08 - 07/25/2008
... the vehicle. It is found that the rear extension tube needs to be replaced, but there are no parts available. The technician orders the parts and the customer takes the vehicle. How do you pay the technician? Pay the technician diagnostic time and...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
I read that until they actually acknowledge receipt, it is the dealer's responsibility to make sure WPC received the part. In other words, even if you ship with UPS, and they sign for it, they can still debit it if they "can't find" the part. I had...
What Would You Do? - 11/23 - 10/25/2023
A vehicle nearing the expiration of its NVLW was brought into the service department for routine service as well as a warrantable defect. The routine service was performed, but unfortunately the technician had to order the part for the warranty concern....
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
I don't believe you should be in the middle of it. You cannot submit a parts warranty on this part, it sounds like your parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm...
Re: Parts Warranty - 02/28/2014
Just to make sure I get this right: If we replaced a part (power steering pump 3/4/13) on a customers car ( 08' w/91608 miles) and the customer returns 2/27/14 and we have to replace that part again. Does the part have a 12mth/unlimited miles warranty...
What Would You Do - 03/17 - 02/17/2017
... of the same sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from...
Choosing the correct Labor Operation Code? - 02/21/2017
... still confusing to me. I was just reading the Global Warranty User's Manual and am in 3.4.6 Parts section. It says,h. Causal Part NumberIf one of the parts used in the repair and submitted on the transaction is not identified as the causal...
Re: BATTERY PRICING - 07/16/2009
... --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time it should be a Claim Type B was if found defective after installed on the vehicle. When I first started...
Forum - 09/10/2019
.) What is the policy on swapping parts from a stock vehicle to a customer vehicle? Swapped parts must be returned to the stock vehicle with replacement parts ordered for the customer vehicle
What Would You Do - 01/21 - 12/29/2020
... to be originating from the power steering gear housing. Since the component was within the part warranty time limit, the component was replaced and a ZPTI transaction submitted for warranty reimbursement. Due to the transaction expense, the...
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Forum - 05/26/2017
If the $ amount is within the GM participation range, DMA pre-approval is not required. If the Policy Evaluation Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance,...
What Would You Do - 09/18 - 08/20/2018
... and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card...
Forum - 07/10/2023
... in a rental and it's not approved, I'm pretty sure the customer will not return the rental until parts are available. Any help would be much appreciated. Thank you. ...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for...
Re: PARTS SCRAP LIST - 03/03/2016
... Every day I go through the paid claims and make a copy of the invoice, highlight the paid parts and staple them all together with the paid date (stmt date), date the parts can get scrapped (15 days after the paid date) and the date any cores can be...
Re: SCRAPPING PART - 11/10/2014
... Message G_0000198202 (dated 8/13/2013): "Going forward, you will not receive notification as part of the GWM claims process that such ignition switch and lock cylinder parts must be returned. Accordingly, after the expiration of the normal 15-day dealer...
GCUS-9-15478 Electronic Exchange Program effective 01/01/2024 - 12/24/2023
The parts department now orders and pays for the part. Which means a P.O. will be issued for the invoice. Do I submit this invoice price in NIA adm allowance field? The bulletin also states the part number is submitted. Is that for the causal...
Dealer installed part warranty - 08/28/2019
The person I normally ask if off today...I have a rejected claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are...
Forum - 12/14/2021
... the world but I have to use it if I need to: Manually enter or modify rejected claims Process WPC parts return requests Look up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after the branding date & then fails, the normal parts warranty stands unless the failure is deemed part of the...
... "scrap after" and add 15 days to the paid date. Once that date has passed I give the copy to the parts department so they know the parts can go. I also write a note beside any part that was returned to the WPC so they don't look for it when you know...
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
What Would You Do? 07/08 - 07/25/2008
... the vehicle. It is found that the rear extension tube needs to be replaced, but there are no parts available. The technician orders the parts and the customer takes the vehicle. How do you pay the technician? Pay the technician diagnostic time and...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
I read that until they actually acknowledge receipt, it is the dealer's responsibility to make sure WPC received the part. In other words, even if you ship with UPS, and they sign for it, they can still debit it if they "can't find" the part. I had...
What Would You Do? - 11/23 - 10/25/2023
A vehicle nearing the expiration of its NVLW was brought into the service department for routine service as well as a warrantable defect. The routine service was performed, but unfortunately the technician had to order the part for the warranty concern....
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
I don't believe you should be in the middle of it. You cannot submit a parts warranty on this part, it sounds like your parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm...
Re: Parts Warranty - 02/28/2014
Just to make sure I get this right: If we replaced a part (power steering pump 3/4/13) on a customers car ( 08' w/91608 miles) and the customer returns 2/27/14 and we have to replace that part again. Does the part have a 12mth/unlimited miles warranty...
What Would You Do - 03/17 - 02/17/2017
... of the same sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from...
Choosing the correct Labor Operation Code? - 02/21/2017
... still confusing to me. I was just reading the Global Warranty User's Manual and am in 3.4.6 Parts section. It says,h. Causal Part NumberIf one of the parts used in the repair and submitted on the transaction is not identified as the causal...
Re: BATTERY PRICING - 07/16/2009
... --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time it should be a Claim Type B was if found defective after installed on the vehicle. When I first started...
Forum - 09/10/2019
.) What is the policy on swapping parts from a stock vehicle to a customer vehicle? Swapped parts must be returned to the stock vehicle with replacement parts ordered for the customer vehicle
What Would You Do - 01/21 - 12/29/2020
... to be originating from the power steering gear housing. Since the component was within the part warranty time limit, the component was replaced and a ZPTI transaction submitted for warranty reimbursement. Due to the transaction expense, the...
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Forum - 05/26/2017
If the $ amount is within the GM participation range, DMA pre-approval is not required. If the Policy Evaluation Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance,...
What Would You Do - 09/18 - 08/20/2018
... and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card...
Forum - 07/10/2023
... in a rental and it's not approved, I'm pretty sure the customer will not return the rental until parts are available. Any help would be much appreciated. Thank you. ...
Courtesy Transportation and OnTrac Job Card Documentation - 02/27/2019
... rental agreements and would pull one of the copies off and attach it to the job card and enter the return information when the vehicle was returned. I'm not sure what we're supposed to do now that we have the OnTrac created agreement. Attach...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for...
Re: PARTS SCRAP LIST - 03/03/2016
... Every day I go through the paid claims and make a copy of the invoice, highlight the paid parts and staple them all together with the paid date (stmt date), date the parts can get scrapped (15 days after the paid date) and the date any cores can be...
Re: SCRAPPING PART - 11/10/2014
... Message G_0000198202 (dated 8/13/2013): "Going forward, you will not receive notification as part of the GWM claims process that such ignition switch and lock cylinder parts must be returned. Accordingly, after the expiration of the normal 15-day dealer...
GCUS-9-15478 Electronic Exchange Program effective 01/01/2024 - 12/24/2023
The parts department now orders and pays for the part. Which means a P.O. will be issued for the invoice. Do I submit this invoice price in NIA adm allowance field? The bulletin also states the part number is submitted. Is that for the causal...
Dealer installed part warranty - 08/28/2019
The person I normally ask if off today...I have a rejected claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are...
Forum - 12/14/2021
... the world but I have to use it if I need to: Manually enter or modify rejected claims Process WPC parts return requests Look up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after the branding date & then fails, the normal parts warranty stands unless the failure is deemed part of the...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
Re: wpc part not sent back - 06/23/2015
Policies & Procedures 4.1.4.3 states: All Warranty core parts (except ESC parts) must be retained for 24 hours beyond receipt of the Transaction Summary showing credit. Service Agents must check for WPC requests through the Global Warranty Management...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 03/22/2017
... The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card is written up, it's still considered added, since the job wasn't on the original card when it...
Parts Scrapping - 09/19/2007
Our rep came in the other day and did a check on our scrapped parts. She says in addition to part being tagged we must attach a copy of the repair order to the part being scrapped. All i can find in the p&p is it must have repair order number and vin...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Re: RO'S WITH PARTS ON ORDER - 01/03/2008
We close out sop ro's. If there's parts on the RO that are ordered and not here, I have parts remove them from the RO. My parts dept uses the customer # a lot to order the parts and that seems to work well.
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
GM/Isuzu part number issue - 12/17/2007
... have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept. can only order parts using the GM part number...
Over the counter part warranty - 11/28/2007
question.parts has over the counter part warranty for 2 steering gears.first two defective.third one ok.would the correct way to claim for this be to add both to one repair order and h-route with comments?
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component...
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
Part Warranty - 06/06/2008
... was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Part Warranty - 06/09/2008
I was always told you have to refer to the original repair in the type b claim for ro number, date and mileage of first repair. Can't do that if it's all on the same ro. They have to have something in history to refer to.
Re: Part Warranty - 06/09/2008
Separate R-O with reference to the original one.
Re: Part Warranty - 06/09/2008
Thanks to all.
I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
HELP!!! MY SUPERVISOR HAS BEEN ASKING ME FOR THE LAST COUPLE OF MONTHS WHAT THE CPOCUVPVPP COLUMN IS ON THE DA REPORT IT'S ON THE SECOND PAGE, UNDER MISC TOTALS BETWEEN OTHER MISC AND GOODWILL. I CAN'T FIND ANYTHING THAT TELLS ME WHAT IT MEANS. ANY ...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/20/2008
THANKS SO MUCH. WISH I HAD A CAMERA FOR THE EXPRESSION ON MY SUPERVISORS FACE!! WE SEE ABOUT 1 CERT USED EVERY 6 MONTHS. THANKS FOR THE INFO. NOW SHE CAN GET ON SOMEONE ELSE'S CASE ABOUT SOMETHING.
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
WE HAVE REPLACED AN AC/DELCO BATTERY UNDER THE PARTS WARRANTY, MY QUESTION IS: HOW DO I GET MY MECHANIC PAID FOR HIS TIME? I KNOW THE BATTERY GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH...
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
Re: wpc part not sent back - 06/23/2015
Policies & Procedures 4.1.4.3 states: All Warranty core parts (except ESC parts) must be retained for 24 hours beyond receipt of the Transaction Summary showing credit. Service Agents must check for WPC requests through the Global Warranty Management...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 03/22/2017
... The job must be authorized by the customer and service management at that time. If parts had to be ordered and the customer returns and a new job card is written up, it's still considered added, since the job wasn't on the original card when it...
Parts Scrapping - 09/19/2007
Our rep came in the other day and did a check on our scrapped parts. She says in addition to part being tagged we must attach a copy of the repair order to the part being scrapped. All i can find in the p&p is it must have repair order number and vin...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Re: RO'S WITH PARTS ON ORDER - 01/03/2008
We close out sop ro's. If there's parts on the RO that are ordered and not here, I have parts remove them from the RO. My parts dept uses the customer # a lot to order the parts and that seems to work well.
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
GM/Isuzu part number issue - 12/17/2007
... have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept. can only order parts using the GM part number...
Over the counter part warranty - 11/28/2007
question.parts has over the counter part warranty for 2 steering gears.first two defective.third one ok.would the correct way to claim for this be to add both to one repair order and h-route with comments?
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component...
Re: Updating Parts Adjustment - 05/30/2008
I would still use the replace labor op and adjust the time accordingly. May even call for a little OLH?? I would also submit comments when entering claim that you had to clean and not replace. Hope my opinion helps.
Part Warranty - 06/06/2008
... was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Part Warranty - 06/09/2008
I was always told you have to refer to the original repair in the type b claim for ro number, date and mileage of first repair. Can't do that if it's all on the same ro. They have to have something in history to refer to.
Re: Part Warranty - 06/09/2008
Separate R-O with reference to the original one.
Re: Part Warranty - 06/09/2008
Thanks to all.
I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
HELP!!! MY SUPERVISOR HAS BEEN ASKING ME FOR THE LAST COUPLE OF MONTHS WHAT THE CPOCUVPVPP COLUMN IS ON THE DA REPORT IT'S ON THE SECOND PAGE, UNDER MISC TOTALS BETWEEN OTHER MISC AND GOODWILL. I CAN'T FIND ANYTHING THAT TELLS ME WHAT IT MEANS. ANY ...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/20/2008
THANKS SO MUCH. WISH I HAD A CAMERA FOR THE EXPRESSION ON MY SUPERVISORS FACE!! WE SEE ABOUT 1 CERT USED EVERY 6 MONTHS. THANKS FOR THE INFO. NOW SHE CAN GET ON SOMEONE ELSE'S CASE ABOUT SOMETHING.
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
WE HAVE REPLACED AN AC/DELCO BATTERY UNDER THE PARTS WARRANTY, MY QUESTION IS: HOW DO I GET MY MECHANIC PAID FOR HIS TIME? I KNOW THE BATTERY GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
GM will not pay for the tech's time. It's up to the dealership on how the tech time is dealt with since AC Delco won't pay it either. We haven't come up with any good solution and I think usually just internal the time. Customer's kept happy this ...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
We don't see a bunch of these, so when we close them out, we pay our techician .5 for diag & battery install under service policy (internal-service department "eats" it). The tech gets paid by us.
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/26/2008
Policy & Procedure Article 1.5.11.7: Customer Purchased an ACDelco® Battery from Either a GM Dealer or an ACDelco Battery Distributor and a Subsequent Failure Occurs that Is Covered by the ACDelco Consumer Battery Warranty The GM Dealer is not to submit ...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
Thanks! Sounds simple!
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: Over The Counter Part Warranties - 07/10/2008
Just go right by the vin prompt when you are entering your claim.
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
Rhonda, I've been told that you don't claim the "deepest" failed part or even the most expensive failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't...
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
Re: Part Number List - 04/16/2008
Alot of times parts such as fluids, etc. that are used do not have a 'valid' number to use in the claim line for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot...
HOW DO YOU CLAIM: NPN PARTS - 04/21/2008
EXAMPLE: I HAVE A 2006 EXPRESS CARGO VAN... CHECK ENGINE LIGHT ON, CODES #P0171 #P0174... VACUMN LEAK AT SUPPLY HOSE AT PASS SIDE BY EXHAUST MANIFOLD ---- PARTS DEPT CHARGED OUT "NPN-VAC HOSE" AS A PART (WHAT DO I DO WITH THIS)
Re: HOW DO YOU CLAIM: NPN PARTS - 04/22/2008
When using a NPN part you take the part out of the claim and put it in the net feild, then give a breif description in the comments field.
Updating Parts Adjustment - 04/25/2008
I need a source or guide to make sure the parts adjustment in Wins is correct. When I submit claims the parts are not adjusting. I have looked in Parts P & P Manual and Claims P & P. Help would be appreciated.
Re: Updating Parts Adjustment - 04/25/2008
I GO INTO GM DEALER WORLD AND GO INTO THEW PARTS MENU THEN I USE GM EPIC TO DOUBLE CHECK MY PARTS PRICE TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST...
Part #'s do not meet GM's Requirements - 04/30/2008
I verified the RO has the part numbers and correct quantities listed in my bulletin (#07-04-20-001A)but get the message "Part #'s do not meet GM's Requirements" and then askes for some input. What is this about? Is it a price issue? How would I kn...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Never mind. Thanks anyways. As soon as I posted this I found out our parts guy did some tricky stuff to sell a foot of hose instead of the whole roll. Fixed now.
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Re: PART NUMBER 19177885 - 01/30/2008
Try F2240 1.7 hrs. This is the closest I could find in SI of dealerworld.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
GM will not pay for the tech's time. It's up to the dealership on how the tech time is dealt with since AC Delco won't pay it either. We haven't come up with any good solution and I think usually just internal the time. Customer's kept happy this ...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
We don't see a bunch of these, so when we close them out, we pay our techician .5 for diag & battery install under service policy (internal-service department "eats" it). The tech gets paid by us.
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/26/2008
Policy & Procedure Article 1.5.11.7: Customer Purchased an ACDelco® Battery from Either a GM Dealer or an ACDelco Battery Distributor and a Subsequent Failure Occurs that Is Covered by the ACDelco Consumer Battery Warranty The GM Dealer is not to submit ...
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
Thanks! Sounds simple!
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: Over The Counter Part Warranties - 07/10/2008
Just go right by the vin prompt when you are entering your claim.
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
Rhonda, I've been told that you don't claim the "deepest" failed part or even the most expensive failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't...
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
Re: Part Number List - 04/16/2008
Alot of times parts such as fluids, etc. that are used do not have a 'valid' number to use in the claim line for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot...
HOW DO YOU CLAIM: NPN PARTS - 04/21/2008
EXAMPLE: I HAVE A 2006 EXPRESS CARGO VAN... CHECK ENGINE LIGHT ON, CODES #P0171 #P0174... VACUMN LEAK AT SUPPLY HOSE AT PASS SIDE BY EXHAUST MANIFOLD ---- PARTS DEPT CHARGED OUT "NPN-VAC HOSE" AS A PART (WHAT DO I DO WITH THIS)
Re: HOW DO YOU CLAIM: NPN PARTS - 04/22/2008
When using a NPN part you take the part out of the claim and put it in the net feild, then give a breif description in the comments field.
Updating Parts Adjustment - 04/25/2008
I need a source or guide to make sure the parts adjustment in Wins is correct. When I submit claims the parts are not adjusting. I have looked in Parts P & P Manual and Claims P & P. Help would be appreciated.
Re: Updating Parts Adjustment - 04/25/2008
I GO INTO GM DEALER WORLD AND GO INTO THEW PARTS MENU THEN I USE GM EPIC TO DOUBLE CHECK MY PARTS PRICE TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST...
Part #'s do not meet GM's Requirements - 04/30/2008
I verified the RO has the part numbers and correct quantities listed in my bulletin (#07-04-20-001A)but get the message "Part #'s do not meet GM's Requirements" and then askes for some input. What is this about? Is it a price issue? How would I kn...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Never mind. Thanks anyways. As soon as I posted this I found out our parts guy did some tricky stuff to sell a foot of hose instead of the whole roll. Fixed now.
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Re: PART NUMBER 19177885 - 01/30/2008
Try F2240 1.7 hrs. This is the closest I could find in SI of dealerworld.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
Re: PART NUMBER 19177885 - 02/05/2008
POSSIBLY K7396?
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Have you tried calling DBC--always my LAST resort! ;-) but I have had a couple claims lately with part# incompatible, or parts amt. excessive where they have had to do system inquiries to correct the problem. (Has been a system problem, not a submission...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: Submit a part warranty - 08/15/2008
will use auth "B" wish they would come up with something better for these.hate putting a "B" on anything.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
ACDelco Part Failure - 08/28/2008
... the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: PARTS REPLACEMENT - 09/03/2008
WHAT PART IS IT? IT WOULD NORMALLY BE AN AUTH B SINCE IT IS STILL UNDER 3/36
Re: PARTS REPLACEMENT - 09/03/2008
[quote] Cyndi : I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quot...
Re: PARTS REPLACEMENT - 09/03/2008
... VEHICLE WARRANTY" WHEN THE VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
parts warranty on seal and gaskets - 09/10/2008
i realize this is not possible but am trying to prove it to my svm and advisors---any help!
Re: parts warranty on seal and gaskets - 09/10/2008
reference documnet WIW20050043. Effective with the same credit cycle claims for the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the ...
Re: parts warranty on seal and gaskets - 09/10/2008
ken thanks so much found it and i did as stated sent to dsm who replied seals do no qulify as a part failure (f1440 output seal)
PARTS REPLACEMENT - 09/16/2008
How do you handle a parts replacement when the vehicle is still under warranty. Hate to have to use Auth B all the time. Thanks.
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... HAVE THE TOOL TO REPLACE - SO THEY BROUGHT IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
POSSIBLY K7396?
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Have you tried calling DBC--always my LAST resort! ;-) but I have had a couple claims lately with part# incompatible, or parts amt. excessive where they have had to do system inquiries to correct the problem. (Has been a system problem, not a submission...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: Submit a part warranty - 08/15/2008
will use auth "B" wish they would come up with something better for these.hate putting a "B" on anything.
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
ACDelco Part Failure - 08/28/2008
... the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
PARTS REPLACEMENT - 09/03/2008
I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? Thanks
Re: PARTS REPLACEMENT - 09/03/2008
WHAT PART IS IT? IT WOULD NORMALLY BE AN AUTH B SINCE IT IS STILL UNDER 3/36
Re: PARTS REPLACEMENT - 09/03/2008
[quote] Cyndi : I am needing help on submitting a parts replacement on a vehicle that is still covered under 36,36,000. I have tried ct B, auth G, but that doesn't work. What should I do? ""We are talking about a radio and a decal"" Thanks [/quot...
Re: PARTS REPLACEMENT - 09/03/2008
... VEHICLE WARRANTY" WHEN THE VEHICLE IS UNDER 3/36 WARRANTY. I ALWAYS MAKE SURE THE COMMENTS STATE PARTS WARRANTY THOUGH FOR DOCUMENTATION PURPOSES....
parts warranty on seal and gaskets - 09/10/2008
i realize this is not possible but am trying to prove it to my svm and advisors---any help!
Re: parts warranty on seal and gaskets - 09/10/2008
reference documnet WIW20050043. Effective with the same credit cycle claims for the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the ...
Re: parts warranty on seal and gaskets - 09/10/2008
ken thanks so much found it and i did as stated sent to dsm who replied seals do no qulify as a part failure (f1440 output seal)
PARTS REPLACEMENT - 09/16/2008
How do you handle a parts replacement when the vehicle is still under warranty. Hate to have to use Auth B all the time. Thanks.
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... HAVE THE TOOL TO REPLACE - SO THEY BROUGHT IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
Is it a factory part?
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
HELLO OUT THERE!!! WAS WONDERING IF ANYONE COULD BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED!...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
PARTS WARRANTY ON A EBCM - 03/03/2009
I AM TRYING TO PROCESS A PARTS WARRANTY ON AN EBCM. SUBMITTED AS A CLAIM TYPE "B" WITH "G" AUTHORIZATION. PART NUMBER HAS BEEN SUPERCEDED SINCE THE INITIAL REPLACEMENT. EVEN TRIED USING THE ORIGINAL PART NUMBER. CLAIM KEEPS REJECTING "NM"....CLAIM TYPE...
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT VEHICLE? IF IT'S STILL UNDER 36/36 IT'S NOT A TYPE B BUT A AUTH B. ARE YOU USING THE WARRANTY CLAIM CODE AS THE FAIL CODE?
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
2003 BUICK RENDEZVOUS WITH 50,721 MILES. WAS USING THE DIAG CODE "C0550" AS FAILURE CODE. I DO HAVE THE WCC CODE. COULD THAT BE WHY IT IS REJECTING? THANKS.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
IT COULD BE BUT IS IT STILL UNDER FACTORY WARRANTY? IF IT IS THAT IS YOUR PROBEM. NO PARTS WARRANTIES UNDER FACTORY WARRANTY, IT NEEDS TO BE AUTH B IN FACTORY WARRANTY.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: PARTS WARRANTY ON A EBCM - 03/04/2009
Thanks Becky. It was still under factory warranty. Submitted as regular warrnty with "B" authorization and it paid. Appreciate the help.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
WHAT ARE YOU TRYING TO PROVE ????
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
There is a bulletin on this but for the life of me I cant find it.part warranty on seals and gaskets have to be H-routed.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/09/2009
WHAT PART WARRANTY ON SEALS AND GASKETS???? AFTER OUR DSR, WE WERE CHARGED BACK FOR DAMN NEAR EVERY SEAL OR GASKET WE WARRANTIED, THERE ARE NO PARTS WARRANTIES ON THEM. THE SERVICE MANAGER HAS TO PROVE IT ISN'T IMPROPER INSTALLATION BEFORE I'LL SUBMIT...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
April 2005 Warranty Administrative Message : WIW20050043 (Claim Type B and N Changes) "...claims for the replacement of seals and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the ...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
It was an administrative message from 2005. Tried to perform an advanced search from GlobalConnect Message archives, but system timed out during search - I would presume due to age of document.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
I called DBC about not being able to pull it and was told that Admin Messages from prior to Global have not been updated into Global and therefore can not be veiwed. Any rules that may be in such documents still apply and you can get a reference number, ...
ISUZU - PARTS QUESTION - 03/30/2009
MY PARTS DEPARTMENT ALWAYS SEEMS TO MARK UP ISUZU WRONG !! WHAT IS THE ACUTAL WARRANTY PARTS MARKUP FOR ISUZU ????
PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
I NEED SOMETHING IN WRITING TELLING ME ABOUT PARTS WARRANTY ON SEALS AND GASKETS. I HAVE A LITTLE ISSUE GOING ON AGAINST 1 SERVICE ADVISOR. PLEASE HELP ME PROVE MY POINT!!!!!! THANKS IN ADVANCE~!!
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/22/2009
Where can I pull WIW20050043 from
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
PARTS WARRANTY - 05/28/2009
WE HAVE A 2008 UPLANDER IN WITH 16594 MILES, TOWED IN FOR NO CRANK. TECH FOUND THE STARTER INOP, TECH REPLACED STARTER, BUT THE VAN WOULD NOT RESTART, FOUND THE NEW STARTER FAULTY ALSO. REPLACED WITH A NEW STARTER--CONCERN CURED. SHOULD I DO THIS ON ...
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Is it a factory part?
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
HELLO OUT THERE!!! WAS WONDERING IF ANYONE COULD BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED!...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
PARTS WARRANTY ON A EBCM - 03/03/2009
I AM TRYING TO PROCESS A PARTS WARRANTY ON AN EBCM. SUBMITTED AS A CLAIM TYPE "B" WITH "G" AUTHORIZATION. PART NUMBER HAS BEEN SUPERCEDED SINCE THE INITIAL REPLACEMENT. EVEN TRIED USING THE ORIGINAL PART NUMBER. CLAIM KEEPS REJECTING "NM"....CLAIM TYPE...
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT VEHICLE? IF IT'S STILL UNDER 36/36 IT'S NOT A TYPE B BUT A AUTH B. ARE YOU USING THE WARRANTY CLAIM CODE AS THE FAIL CODE?
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
2003 BUICK RENDEZVOUS WITH 50,721 MILES. WAS USING THE DIAG CODE "C0550" AS FAILURE CODE. I DO HAVE THE WCC CODE. COULD THAT BE WHY IT IS REJECTING? THANKS.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
IT COULD BE BUT IS IT STILL UNDER FACTORY WARRANTY? IF IT IS THAT IS YOUR PROBEM. NO PARTS WARRANTIES UNDER FACTORY WARRANTY, IT NEEDS TO BE AUTH B IN FACTORY WARRANTY.
Re: PARTS WARRANTY ON A EBCM - 03/03/2009
WHAT LABOR OP ARE YOU USING?
Re: PARTS WARRANTY ON A EBCM - 03/04/2009
Thanks Becky. It was still under factory warranty. Submitted as regular warrnty with "B" authorization and it paid. Appreciate the help.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
WHAT ARE YOU TRYING TO PROVE ????
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
There is a bulletin on this but for the life of me I cant find it.part warranty on seals and gaskets have to be H-routed.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/09/2009
WHAT PART WARRANTY ON SEALS AND GASKETS???? AFTER OUR DSR, WE WERE CHARGED BACK FOR DAMN NEAR EVERY SEAL OR GASKET WE WARRANTIED, THERE ARE NO PARTS WARRANTIES ON THEM. THE SERVICE MANAGER HAS TO PROVE IT ISN'T IMPROPER INSTALLATION BEFORE I'LL SUBMIT...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
April 2005 Warranty Administrative Message : WIW20050043 (Claim Type B and N Changes) "...claims for the replacement of seals and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the ...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
It was an administrative message from 2005. Tried to perform an advanced search from GlobalConnect Message archives, but system timed out during search - I would presume due to age of document.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/23/2009
I called DBC about not being able to pull it and was told that Admin Messages from prior to Global have not been updated into Global and therefore can not be veiwed. Any rules that may be in such documents still apply and you can get a reference number, ...
ISUZU - PARTS QUESTION - 03/30/2009
MY PARTS DEPARTMENT ALWAYS SEEMS TO MARK UP ISUZU WRONG !! WHAT IS THE ACUTAL WARRANTY PARTS MARKUP FOR ISUZU ????
PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
I NEED SOMETHING IN WRITING TELLING ME ABOUT PARTS WARRANTY ON SEALS AND GASKETS. I HAVE A LITTLE ISSUE GOING ON AGAINST 1 SERVICE ADVISOR. PLEASE HELP ME PROVE MY POINT!!!!!! THANKS IN ADVANCE~!!
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/22/2009
Where can I pull WIW20050043 from
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
PARTS WARRANTY - 05/28/2009
WE HAVE A 2008 UPLANDER IN WITH 16594 MILES, TOWED IN FOR NO CRANK. TECH FOUND THE STARTER INOP, TECH REPLACED STARTER, BUT THE VAN WOULD NOT RESTART, FOUND THE NEW STARTER FAULTY ALSO. REPLACED WITH A NEW STARTER--CONCERN CURED. SHOULD I DO THIS ON ...
Re: PARTS WARRANTY - 05/28/2009
THIS WOULDN'T BE A PARTS WARRANTY TYPE "B" AUTH "G" BECAUSE THE VEHICLE SHOULD STILL BE UNDER FACTORY WARRANTY. I WOULD GET YOUR SM INVOLVED, BUT I'D PROBABLY USE ONE LINE FOR EACH STARTER, USE AUTH "B" FOR REPEAT REPAIRS AND FORE WARN YOUR DVM ABOUT...
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: PARTS WARRANTY - 05/28/2009
We always put part warranties on a second repair order and they are signed by the service manager.
Re: PARTS WARRANTY - 05/28/2009
We too always have a second repair order written up.
Re: PARTS WARRANTY - 05/29/2009
I've put this type of claim in both ways.... both parts on one RO with service manager sig & B auth (not claim type B), as well as separate RO & labor. Seems the separate one always gets paid the 1st time & I end up Hrouting the claim if both parts are...
REJECT: SERVICE PART REPLACEMENT ??? - 02/11/2011
REJECT REASON: #842 SERVICE PART REPLACEMENT ....... NOT ON LIST / WHERE CAN I FIND INFO ON WHAT IT MEANS
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found ...
Re: partial warranty block? - 04/08/2011
Thanks folks, I do believe you are correct. I can't imagine chipping a Colorado though! Cheers!
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
... for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and in the net items, you claim the purchase difference in the parts handling spot. ...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/18/2011
Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
THANK YOU VERY MUCH THAT IS EXACTLY WHAT I WAS LOOKING FOR!
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
[quote] GMNL09526: Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps [/quote] THANK YOU THAT WAS WHAT I WAS LOOKING FOR!
is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/06/2011
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
AC Delco part numbers - 06/13/2011
Hello all! Hope everyone had an awesome weekend! My parts manager came and asked me about some parts numbers and I was hoping someone here had the answer. For coolant, we currently use part # 12346290 and it goes through warranty like any other normal...
Re: AC Delco part numbers - 06/13/2011
We use 12346290 but 12377912 shows up in EPIC with pricing. You should be able use either one I'd think. Just a note though, in July 12377912 pricing goes up and it will cost more than 12346290. Give it a shot and see what happens?
Re: AC Delco part numbers - 06/15/2011
The AC Delco part number worked. Thank you.
lifetime gm parts - 07/20/2011
When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub
Re: lifetime gm parts - 07/20/2011
what was the reason for the reject??
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
We always put part warranties on a second repair order and they are signed by the service manager.
Re: PARTS WARRANTY - 05/28/2009
We too always have a second repair order written up.
Re: PARTS WARRANTY - 05/29/2009
I've put this type of claim in both ways.... both parts on one RO with service manager sig & B auth (not claim type B), as well as separate RO & labor. Seems the separate one always gets paid the 1st time & I end up Hrouting the claim if both parts are...
REJECT: SERVICE PART REPLACEMENT ??? - 02/11/2011
REJECT REASON: #842 SERVICE PART REPLACEMENT ....... NOT ON LIST / WHERE CAN I FIND INFO ON WHAT IT MEANS
Parts Warranty - 02/25/2011
Our Parts Dept sold a Fuel Tank Valve for a 1984 GMC Truck, it has failed and I need to do B claim. I can not find a labor op, HELP!
Re: Parts Warranty - 02/25/2011
A closest to operation from the Fuel & Exhaust group would be recommended in this situation. Feel free to forward the claim for additional help with an appropriate op via the Warranty Assistance Hotline (fax or email). Hotline information may found ...
Re: partial warranty block? - 04/08/2011
Thanks folks, I do believe you are correct. I can't imagine chipping a Colorado though! Cheers!
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
... for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and in the net items, you claim the purchase difference in the parts handling spot. ...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/18/2011
Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
THANK YOU VERY MUCH THAT IS EXACTLY WHAT I WAS LOOKING FOR!
Re: is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/19/2011
[quote] GMNL09526: Pull up Doc#2355117 / see if that is what you may be looking for ... hope it helps [/quote] THANK YOU THAT WAS WHAT I WAS LOOKING FOR!
is there anywhere I can find the parts covered under E, E1 and E2 warranties? - 04/06/2011
partial warranty block? - 04/07/2011
Here's a first for me....I have a 2007 Colorado with a "Powertrain Restriction" Blocked ops F0023 - F9970, J001 - J8000 and K0040 - K7800. I have not run into this one previously. DBC could not answer. Anyone out there help? thanks, Brian
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: partial warranty block? - 04/08/2011
LOOKING AT THOSE LABOR OPS BELIEVE THAT IS WHAT THE OWNER DID MODIFIED THE ENGINE...
AC Delco part numbers - 06/13/2011
Hello all! Hope everyone had an awesome weekend! My parts manager came and asked me about some parts numbers and I was hoping someone here had the answer. For coolant, we currently use part # 12346290 and it goes through warranty like any other normal...
Re: AC Delco part numbers - 06/13/2011
We use 12346290 but 12377912 shows up in EPIC with pricing. You should be able use either one I'd think. Just a note though, in July 12377912 pricing goes up and it will cost more than 12346290. Give it a shot and see what happens?
Re: AC Delco part numbers - 06/15/2011
The AC Delco part number worked. Thank you.
lifetime gm parts - 07/20/2011
When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub
Re: lifetime gm parts - 07/20/2011
what was the reason for the reject??
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
Re: lifetime gm parts - 07/20/2011
What trans type did you use?? (S/B ZPTI)
Re: lifetime gm parts - 07/20/2011
I used ZREG
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: non gm parts mark up - 08/24/2011
No, no mark up allowed.
Re: warranty parts debits - 08/16/2011
we are a small dealer and as the parts are given out to the tech the box it came in is left on the shelf until the old one is turned in, then either the parts person,manager or myself signs for the part and tags it and puts it on the shelf and signs off...
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: warranty parts debits - 08/24/2011
CONTACT YOUR DMA AND TELL THEM THE SITUATION...SOMETIMES THEY CAN HELP YOU WITH GETTING THE DEBIT TURNED AROUND
Re: part damaged during shipping - 08/24/2011
... The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointing out the rules....
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
Re: part damaged during shipping - 08/24/2011
NO YOU ARE NOT OFF YOUR ROCKER !!!!!!!!
Re: non gm parts mark up - 08/29/2011
[quote] conny: yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part... [/quote] If you are submitting via GlobalWarranty...
Re: non gm parts mark up - 08/29/2011
... HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
Re: lifetime gm parts - 07/28/2011
[quote] mpatten: When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub [/quote]
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Re: warranty parts debits - 08/12/2011
... will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty parts room on the shelf. Since then,...
Re: warranty parts debits - 08/12/2011
... the same day they ask for them, my manager is insisting i fix this , in all my years of sending parts back i finally made the fatal mistake of pulling the wrong part off the shelf and sending it back...thanks for the advice......
PARTS - 07/16/2010
JUST WONDERING HOW LONG TO HOLD PARTS FOR WARRANTY.SEEMS LIKE IT SHOULD STILL BE 30 DAYS?JUST SEEING WHAT EVERYONE ESLE DOES THANKS
Re: PARTS - 07/16/2010
We hold parts for 15 days.
Re: PARTS - 07/16/2010
we hold parts for 15 days after the claim is paid
Re: PARTS - 07/16/2010
We also hold for 15 days after claim is paid
What trans type did you use?? (S/B ZPTI)
Re: lifetime gm parts - 07/20/2011
I used ZREG
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: non gm parts mark up - 08/24/2011
No, no mark up allowed.
Re: warranty parts debits - 08/16/2011
we are a small dealer and as the parts are given out to the tech the box it came in is left on the shelf until the old one is turned in, then either the parts person,manager or myself signs for the part and tags it and puts it on the shelf and signs off...
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: warranty parts debits - 08/24/2011
CONTACT YOUR DMA AND TELL THEM THE SITUATION...SOMETIMES THEY CAN HELP YOU WITH GETTING THE DEBIT TURNED AROUND
Re: part damaged during shipping - 08/24/2011
... The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointing out the rules....
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
Re: part damaged during shipping - 08/24/2011
NO YOU ARE NOT OFF YOUR ROCKER !!!!!!!!
Re: non gm parts mark up - 08/29/2011
[quote] conny: yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part... [/quote] If you are submitting via GlobalWarranty...
Re: non gm parts mark up - 08/29/2011
... HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
Re: lifetime gm parts - 07/28/2011
[quote] mpatten: When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub [/quote]
warranty parts debits - 08/10/2011
Has anyone been lucky enough to get a warranty parts debit overturned??? if so i am open for suggestions....but i really think i am doomed...
Re: warranty parts debits - 08/12/2011
... will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty parts room on the shelf. Since then,...
Re: warranty parts debits - 08/12/2011
... the same day they ask for them, my manager is insisting i fix this , in all my years of sending parts back i finally made the fatal mistake of pulling the wrong part off the shelf and sending it back...thanks for the advice......
PARTS - 07/16/2010
JUST WONDERING HOW LONG TO HOLD PARTS FOR WARRANTY.SEEMS LIKE IT SHOULD STILL BE 30 DAYS?JUST SEEING WHAT EVERYONE ESLE DOES THANKS
Re: PARTS - 07/16/2010
We hold parts for 15 days.
Re: PARTS - 07/16/2010
we hold parts for 15 days after the claim is paid
Re: PARTS - 07/16/2010
We also hold for 15 days after claim is paid
Re: PARTS - 07/21/2010
We also hold them for 15 days after the entire ro is paid
Customer Participation amount - 07/23/2010
I have a claim that is goodwill part only and the customer is to pay 200.00. When I submitted it I put the 200.00 in the 'customer participation amount' but it only ded. 100.00 as a deductible, so the claim was over paid 100.00. How should I adjust...
Re: Customer Participation amount - 07/23/2010
I would do an adjustment and put the $200 in as the participation amount.
Re: Customer Participation amount - 07/23/2010
It's already in the particiapation amount slot. but it didn't take that amount off the total.
Re: Customer Participation amount - 07/23/2010
Is that in your system or in Global?
Re: Customer Participation amount - 07/23/2010
I put it in on era side, but it also is showing on the global side when I pulled it up to adjust it.
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
Re: Customer Participation amount - 07/23/2010
... I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for customer participation. After doing that, it paid correctly. Still alittle confused on the whole reasoning, but as long as it paid....
Re: PARTS - 07/23/2010
Unfortunately we hold parts for much longer since I'm the only one who ever cleans out that messy room. UGH. But the requirement is only 15 days after claim is paid.
Re: Customer Participation amount - 07/23/2010
Way to go, I waived the 100.00 ded and it paid less the 200.00 like you said. Thanks a bunch.
PARTS PICKED UP FROM ANOTHER DEALER - 05/24/2010
REFRESH MY MEMORY..AM I CORRECT TO BELIEVE THAT WHEN PARTS ARE PICKED UP FROM ANOTHER DEALER AND THE CUSTOMER IS IN A RENTAL THE DIFFERENCE IN PRICING CANNOT BE CLAIMED?? THIS WAS NOT SAME DAY PARTS PICKUP..THEY WERE NOT DELIVERED UNTIL THE NEXT DAY....
Re: PARTS PICKED UP FROM ANOTHER DEALER - 05/25/2010
YOU CAN ONLY CLAIM 1 DAY RENTAL WITH PARTS EXPEDIATING
Parts amount exceeds allowance.... - 06/17/2010
... condenser (added oil). Replaced o-rings. Recharge." I used Lop D3140 for replacing the condenser. Parts billed out are the condenser, 2 o-rings, dye, lubricant and freon. Claim is rejecting for "Parts amount exceeds the allowance for labor code D3140."...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: Parts amount exceeds allowance.... - 06/18/2010
... and submit with comments. They paid just fine after that. Also, a couple times, I've found that my parts department had the cost/sold prices charged out wrong, make sure to check that also!...
Re: Parts amount exceeds allowance.... - 06/21/2010
... the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then used a "P" authorization and it paid. Only problem is that it paid $784.07 too...
Re: Parts amount exceeds allowance.... - 06/21/2010
Same thing happened to us, but I did not get a reject, it just paid more. Not sure how to debit back, how are you handling that?
Re: Parts amount exceeds allowance.... - 06/21/2010
I was not able to correct it in Reynolds. Elizabeth at the DBC helped me. In GWM we went into the transaction and processed a debit. I corrected the price of the freon and removed the "P" authorization. Today on my Transaction Summary Report the job ...
Re: Parts amount exceeds allowance.... - 06/21/2010
I have asked our parts dept. to not use the part# when they charge out partial amts. They put it in as just the name of the part without the # and then I run it as a net amt. item. Saves a lot of headaches now that Global Warranty pays off the part#...
Re: Parts purchased locally. global pays less. - 05/10/2010
I submit the same as H&K Chevy and have never had a problem.
Parts purchased locally. global pays less. - 05/07/2010
The parts manager is not happy with how Global is paying for parts purchased locally. I was instructed by DBC to enter what we paid for the part with a "T" for trade and the difference in Part Expedite. The difference should be what we paid for the part...
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/10/2010
Your parts departments deal with warranty parts? Lucky. I go through the warranty part shelves once a month & pull all the parts over 30 days. I check the RO numbers prior to scrapping. Since we've been on GWM I pretty much know what is paid & what...
WARRANTY PART SCRAPPING PROCEDURE - 05/06/2010
WHAT IS THE BEST WAY TO ORGANIZE,KEEP TRACK OF JOB CARDS TO PREPARE FOR WARANTY PARTS SCRAPPING.NOW WITH GLOBAL THERE ARE MANY MORE COPIES.SOME LINES GET PAID AND SOME MAY NOT.WE USE REYNOLDS AND REYNOLDS.CURIOUS HOW YOU DO IT. THANKS
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
We also hold them for 15 days after the entire ro is paid
Customer Participation amount - 07/23/2010
I have a claim that is goodwill part only and the customer is to pay 200.00. When I submitted it I put the 200.00 in the 'customer participation amount' but it only ded. 100.00 as a deductible, so the claim was over paid 100.00. How should I adjust...
Re: Customer Participation amount - 07/23/2010
I would do an adjustment and put the $200 in as the participation amount.
Re: Customer Participation amount - 07/23/2010
It's already in the particiapation amount slot. but it didn't take that amount off the total.
Re: Customer Participation amount - 07/23/2010
Is that in your system or in Global?
Re: Customer Participation amount - 07/23/2010
I put it in on era side, but it also is showing on the global side when I pulled it up to adjust it.
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
Re: Customer Participation amount - 07/23/2010
... I used. Per DBC I had to select "waive deductible" and then enter the amount I wanted for customer participation. After doing that, it paid correctly. Still alittle confused on the whole reasoning, but as long as it paid....
Re: PARTS - 07/23/2010
Unfortunately we hold parts for much longer since I'm the only one who ever cleans out that messy room. UGH. But the requirement is only 15 days after claim is paid.
Re: Customer Participation amount - 07/23/2010
Way to go, I waived the 100.00 ded and it paid less the 200.00 like you said. Thanks a bunch.
PARTS PICKED UP FROM ANOTHER DEALER - 05/24/2010
REFRESH MY MEMORY..AM I CORRECT TO BELIEVE THAT WHEN PARTS ARE PICKED UP FROM ANOTHER DEALER AND THE CUSTOMER IS IN A RENTAL THE DIFFERENCE IN PRICING CANNOT BE CLAIMED?? THIS WAS NOT SAME DAY PARTS PICKUP..THEY WERE NOT DELIVERED UNTIL THE NEXT DAY....
Re: PARTS PICKED UP FROM ANOTHER DEALER - 05/25/2010
YOU CAN ONLY CLAIM 1 DAY RENTAL WITH PARTS EXPEDIATING
Parts amount exceeds allowance.... - 06/17/2010
... condenser (added oil). Replaced o-rings. Recharge." I used Lop D3140 for replacing the condenser. Parts billed out are the condenser, 2 o-rings, dye, lubricant and freon. Claim is rejecting for "Parts amount exceeds the allowance for labor code D3140."...
Re: Parts amount exceeds allowance.... - 06/18/2010
you could try making another line for the o'rings ,parts only and no labor..i have done that before..and put a b on it with comments..hope that helps.i also had a reject for excessice parts amount this mornin i put the two parts in net amount and it ...
Re: Parts amount exceeds allowance.... - 06/18/2010
... and submit with comments. They paid just fine after that. Also, a couple times, I've found that my parts department had the cost/sold prices charged out wrong, make sure to check that also!...
Re: Parts amount exceeds allowance.... - 06/21/2010
... the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then used a "P" authorization and it paid. Only problem is that it paid $784.07 too...
Re: Parts amount exceeds allowance.... - 06/21/2010
Same thing happened to us, but I did not get a reject, it just paid more. Not sure how to debit back, how are you handling that?
Re: Parts amount exceeds allowance.... - 06/21/2010
I was not able to correct it in Reynolds. Elizabeth at the DBC helped me. In GWM we went into the transaction and processed a debit. I corrected the price of the freon and removed the "P" authorization. Today on my Transaction Summary Report the job ...
Re: Parts amount exceeds allowance.... - 06/21/2010
I have asked our parts dept. to not use the part# when they charge out partial amts. They put it in as just the name of the part without the # and then I run it as a net amt. item. Saves a lot of headaches now that Global Warranty pays off the part#...
Re: Parts purchased locally. global pays less. - 05/10/2010
I submit the same as H&K Chevy and have never had a problem.
Parts purchased locally. global pays less. - 05/07/2010
The parts manager is not happy with how Global is paying for parts purchased locally. I was instructed by DBC to enter what we paid for the part with a "T" for trade and the difference in Part Expedite. The difference should be what we paid for the part...
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/10/2010
Your parts departments deal with warranty parts? Lucky. I go through the warranty part shelves once a month & pull all the parts over 30 days. I check the RO numbers prior to scrapping. Since we've been on GWM I pretty much know what is paid & what...
WARRANTY PART SCRAPPING PROCEDURE - 05/06/2010
WHAT IS THE BEST WAY TO ORGANIZE,KEEP TRACK OF JOB CARDS TO PREPARE FOR WARANTY PARTS SCRAPPING.NOW WITH GLOBAL THERE ARE MANY MORE COPIES.SOME LINES GET PAID AND SOME MAY NOT.WE USE REYNOLDS AND REYNOLDS.CURIOUS HOW YOU DO IT. THANKS
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
The one's I've tried have rejected if you include it in base time, but I did just do one that paid with the dye test time in the diag. time field, even though the labor op itself did not have an add time for diag.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
Re: Customer Participation amount - 07/23/2010
[quote] cheryls2003: Way to go, I waived the 100.00 ded and it paid less the 200.00 like you said. Thanks a bunch. [/quote] Your welcome! : ) Glad it worked for you!
SATURN PARTS WARRANTY - 08/20/2010
I am trying to find info on the mark up of parts for Saturn vehicles, Thanks for any help
Re: SATURN PARTS WARRANTY - 08/21/2010
I always mark them up just like I do all the others and they pay just fine.
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I STARTED A SPREADSHEET IN EXCEL...ONCE A JOB CARD HAS BEEN PAID AND IT HAS PARTS I ADD IT TO THE LIST WITH THE 15 DAYS ADDED. AT THE END OF EACH WEEK I PRINT A COPY AND GIVE IT TO OUR PARTS SUPERVISOR TO HAVE PARTS PULLED. I LIST THE RO # THE DATE IT...
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
Re: Parts purchased locally. global pays less. - 10/28/2010
wE CANT SEEM TO PULL UP THAT MESSAGE - ANY SUGGESTIONS ON WHERE TO GO TO FIND IT ?????
Re: Parts purchased locally. global pays less. - 10/29/2010
[quote] Rhonda: wE CANT SEEM TO PULL UP THAT MESSAGE - ANY SUGGESTIONS ON WHERE TO GO TO FIND IT ????? [/quote] What message are you referring to?
Re: Parts purchased locally. global pays less. - 10/29/2010
... trade, take the dealer price and subtract it from the 40% markup price and that goes into net as parts expedite. example: We pay: $68.71 dealer price: $59.75 dealer + 40% price: $83.65 take $83.65 - $59.75 = $23.90 ($23.90 goes in net amount under...
Re: Parts purchased locally. global pays less. - 10/29/2010
Good example Radley Chevrolet Gals for the correct parts expedite reimbursement procedure. More information may be found in the GWM Clarification Bulletin #2 - Message G_0000050657 (document may be found in Message Archives).
Re: Parts purchased locally. global pays less. - 10/29/2010
thanks for bringing up this subject and clearing it up, after all my years doing warranties i still get confused sometimes..
Re: Parts purchased locally. global pays less. - 10/29/2010
WOULD SOMEONE BE SO KIND TO FAX ME A COPY OF THAT GWM CLARIFICATION BULLETIN #2 MESSAGE #G_0000050657 --- I CANT FOR THE LIFE OF ME GET THAT TO PULL UP... UGH!!! 510-352-0845
Re: Parts purchased locally. global pays less. - 10/29/2010
... through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document. Date: 03/02/2010 Ref. number: Service / Warranty / G_0000050657 Subject: Global Warranty Management...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
Re: PARTS PRICING DISPUTE - 07/14/2009
so you would use the $11.76 as cost for that part ???
Re: PARTS PRICING DISPUTE - 07/14/2009
If you simply look under pricing instead of Part/X-ref info, you will see what each part costs, regardless of how they are packaged. The part you refer to is 100 to a case & 10 to a package, but $11.76 EACH as the dealer cost.
Re: PARTS PRICING DISPUTE - 07/14/2009
IF IT'S A REG WARRANTY CLAIM YOU WOULD USE THE DEALER COST, IN THIS CASE THE 11.76 + YOUR MARK UP. IF THIS IS GMPP THEN YOU WOULD USE THE LIST PRICE WITH NO MARK UP. I HAD THIS PROBLEM WHEN I FIRST STARTED, THIS CAME DIRECTLY FROM THE DBC AND FROM MY ...
Re: PARTS PRICING DISPUTE - 07/14/2009
... I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND COST MARKUP FOR VALVE COVER GASKET & SPARK PLUG...
Re: PARTS PRICING DISPUTE - 07/14/2009
YOUR PART# 12345382 IS LISTED AS REQUIRED, IT IS HARD TO SAY HOW MUCH THREAD LOCK IS NEEDED. THIS IS NOT YOUR TYPICAL SCENERIO, BUT I HAVE NOT HAD ONE REJECT WHEN I HAVE MANUALLY ENTERED THE CLAIM. AGAIN I WOULD USE THE COST + MARKUP. YOU COULD CALL YOUR...
Re: PARTS PRICING DISPUTE - 07/14/2009
RHONDA, SORRY I JUST REREAD YOUR POSTING -- YOU SHOULD NOT BE EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
PARTS PRICING DISPUTE - 07/13/2009
WHEN I LOOK UP A PART ON EPIC: EX PT#89021297 IT SHOWS A DEALER PRICE OF $11.76 MERCH QTY 10..... SO DO I READ THAT AS $11.76 COST ON EACH --OR-- $11.76 DIVIDED BY 10 LEAVING A 1.18 COST ON EACH .....
Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: PARTS PRICING DISPUTE - 07/14/2009
WHEN YOU GO INTO EPIC & PUT IN THE PART # -- CLICK ON PART INFORMATION ON THE BOTTOM OF SCREEN .. IT WILL SHOW THE MERCH QTY
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
Re: Customer Participation amount - 07/23/2010
[quote] cheryls2003: Way to go, I waived the 100.00 ded and it paid less the 200.00 like you said. Thanks a bunch. [/quote] Your welcome! : ) Glad it worked for you!
SATURN PARTS WARRANTY - 08/20/2010
I am trying to find info on the mark up of parts for Saturn vehicles, Thanks for any help
Re: SATURN PARTS WARRANTY - 08/21/2010
I always mark them up just like I do all the others and they pay just fine.
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I STARTED A SPREADSHEET IN EXCEL...ONCE A JOB CARD HAS BEEN PAID AND IT HAS PARTS I ADD IT TO THE LIST WITH THE 15 DAYS ADDED. AT THE END OF EACH WEEK I PRINT A COPY AND GIVE IT TO OUR PARTS SUPERVISOR TO HAVE PARTS PULLED. I LIST THE RO # THE DATE IT...
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
Re: Parts purchased locally. global pays less. - 10/28/2010
wE CANT SEEM TO PULL UP THAT MESSAGE - ANY SUGGESTIONS ON WHERE TO GO TO FIND IT ?????
Re: Parts purchased locally. global pays less. - 10/29/2010
[quote] Rhonda: wE CANT SEEM TO PULL UP THAT MESSAGE - ANY SUGGESTIONS ON WHERE TO GO TO FIND IT ????? [/quote] What message are you referring to?
Re: Parts purchased locally. global pays less. - 10/29/2010
... trade, take the dealer price and subtract it from the 40% markup price and that goes into net as parts expedite. example: We pay: $68.71 dealer price: $59.75 dealer + 40% price: $83.65 take $83.65 - $59.75 = $23.90 ($23.90 goes in net amount under...
Re: Parts purchased locally. global pays less. - 10/29/2010
Good example Radley Chevrolet Gals for the correct parts expedite reimbursement procedure. More information may be found in the GWM Clarification Bulletin #2 - Message G_0000050657 (document may be found in Message Archives).
Re: Parts purchased locally. global pays less. - 10/29/2010
thanks for bringing up this subject and clearing it up, after all my years doing warranties i still get confused sometimes..
Re: Parts purchased locally. global pays less. - 10/29/2010
WOULD SOMEONE BE SO KIND TO FAX ME A COPY OF THAT GWM CLARIFICATION BULLETIN #2 MESSAGE #G_0000050657 --- I CANT FOR THE LIFE OF ME GET THAT TO PULL UP... UGH!!! 510-352-0845
Re: Parts purchased locally. global pays less. - 10/29/2010
... through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document. Date: 03/02/2010 Ref. number: Service / Warranty / G_0000050657 Subject: Global Warranty Management...
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
Re: PARTS PRICING DISPUTE - 07/14/2009
so you would use the $11.76 as cost for that part ???
Re: PARTS PRICING DISPUTE - 07/14/2009
If you simply look under pricing instead of Part/X-ref info, you will see what each part costs, regardless of how they are packaged. The part you refer to is 100 to a case & 10 to a package, but $11.76 EACH as the dealer cost.
Re: PARTS PRICING DISPUTE - 07/14/2009
IF IT'S A REG WARRANTY CLAIM YOU WOULD USE THE DEALER COST, IN THIS CASE THE 11.76 + YOUR MARK UP. IF THIS IS GMPP THEN YOU WOULD USE THE LIST PRICE WITH NO MARK UP. I HAD THIS PROBLEM WHEN I FIRST STARTED, THIS CAME DIRECTLY FROM THE DBC AND FROM MY ...
Re: PARTS PRICING DISPUTE - 07/14/2009
... I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND COST MARKUP FOR VALVE COVER GASKET & SPARK PLUG...
Re: PARTS PRICING DISPUTE - 07/14/2009
YOUR PART# 12345382 IS LISTED AS REQUIRED, IT IS HARD TO SAY HOW MUCH THREAD LOCK IS NEEDED. THIS IS NOT YOUR TYPICAL SCENERIO, BUT I HAVE NOT HAD ONE REJECT WHEN I HAVE MANUALLY ENTERED THE CLAIM. AGAIN I WOULD USE THE COST + MARKUP. YOU COULD CALL YOUR...
Re: PARTS PRICING DISPUTE - 07/14/2009
RHONDA, SORRY I JUST REREAD YOUR POSTING -- YOU SHOULD NOT BE EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
PARTS PRICING DISPUTE - 07/13/2009
WHEN I LOOK UP A PART ON EPIC: EX PT#89021297 IT SHOWS A DEALER PRICE OF $11.76 MERCH QTY 10..... SO DO I READ THAT AS $11.76 COST ON EACH --OR-- $11.76 DIVIDED BY 10 LEAVING A 1.18 COST ON EACH .....
Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: PARTS PRICING DISPUTE - 07/14/2009
WHEN YOU GO INTO EPIC & PUT IN THE PART # -- CLICK ON PART INFORMATION ON THE BOTTOM OF SCREEN .. IT WILL SHOW THE MERCH QTY
Re: PARTS PRICING DISPUTE - 07/14/2009
If I remember my parts dept days correctly, the quanity of 10 could be the case quanity that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STREN...
Re: PARTS EXCESSIVE - 07/20/2009
I usually have to H route to my DVM when I have that situation. Mine always wants the part number listed in comments with an explanation as to why that part was needed. Hopefully your tech wrote good notes and an explanation for the extra part.
Re: PARTS EXCESSIVE - 07/20/2009
WELL YOU KNOW, I WON'T SAY ANYTHING ABOUT THE TECHS BUT SOMETIMES I REALLY WORRY ABOUT THEM, YOU KNOW WHAT I MEAN. THANKS, I WILL TRY THAT AND SEE WHAT HAPPENS
Re: PARTS EXCESSIVE - 07/29/2009
You need to H-Route to your AVM with comments regarding the main failed part and added part, with why 2 or more parts were replaced.
Re: PARTS WARRANTY - 07/29/2009
Same, always a 2nd RO.
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: part expediting question - 08/18/2009
Thanks all! Got paid today without the auth like you said.
GOODWILL PARTS FAILURE - 08/27/2009
CAN WE GOODWILL CUSTOMER PAY PARTS FAILURES? IN BY TIME OUT BY COUPLE DAYS OR A COUPLE 1000 MILES. I HAVE A IGNITION CYLINDER FAILED 10 MONTHS SINCE REPLACED BUT 19,000 MILES. CAR HAS 157,718 MILES ON IT.
Re: GOODWILL PARTS FAILURE - 08/27/2009
Our service manager generally clears these through our AVM first before trying it. Sometimes AVM ok's sometimes not.
Re: GOODWILL PARTS FAILURE - 08/27/2009
WE HAVE ALWAYS BEEN TOLD THAT PARTS WARRANTY IS CARVED IN STONE. WHICH IS KINDA FUNNY CONSIDERING ALL THE ROOM THEY GIVE ON EVERYTHING ELSE.
Re: Part questions - 11/24/2009
What kinda of question?
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Part questions - 11/24/2009
COULD THIS HAVE BEEN A PART REQUESTED BACK TO THE WPC? IN THAT CASE, A CLAIM WOULD HAVE TO BE SUBMITTED CT F Z7200 TO RCV THE $700.00 CORE CREDIT.... this is the first thing that came to mind, hope it helps..
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
The stripes are now coming on the vehicles from factory. When we did install, we would sublet them out.
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Ok, yeah my service manager says they are coming installed from factory, but we have one we are redoing from back when we installed them. It was *never as easy as the video.
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
[quote] Kimbo: We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
What should we do if we received the wrong center caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.??
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I would start with a call to DBC. I wouldn't think the carrier would be responsible for that stuff.
Yet Another Part Warranty Question - 11/10/2009
... fuel. Tech found fuel pump failed & had been replaced by the customer in 2003 with a lifetime part. Tech had to cut off stabilizer links to lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my...
Re: Yet Another Part Warranty Question - 11/10/2009
I WOULD THINK THE CUSTOMER WOULD HAVE TO ABSORB THE EXTRA IF IT ISNT NORMALLY THE PROCEDURE FOR THAT PART REPLACEMENT
If I remember my parts dept days correctly, the quanity of 10 could be the case quanity that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STREN...
Re: PARTS EXCESSIVE - 07/20/2009
I usually have to H route to my DVM when I have that situation. Mine always wants the part number listed in comments with an explanation as to why that part was needed. Hopefully your tech wrote good notes and an explanation for the extra part.
Re: PARTS EXCESSIVE - 07/20/2009
WELL YOU KNOW, I WON'T SAY ANYTHING ABOUT THE TECHS BUT SOMETIMES I REALLY WORRY ABOUT THEM, YOU KNOW WHAT I MEAN. THANKS, I WILL TRY THAT AND SEE WHAT HAPPENS
Re: PARTS EXCESSIVE - 07/29/2009
You need to H-Route to your AVM with comments regarding the main failed part and added part, with why 2 or more parts were replaced.
Re: PARTS WARRANTY - 07/29/2009
Same, always a 2nd RO.
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: part expediting question - 08/18/2009
Thanks all! Got paid today without the auth like you said.
GOODWILL PARTS FAILURE - 08/27/2009
CAN WE GOODWILL CUSTOMER PAY PARTS FAILURES? IN BY TIME OUT BY COUPLE DAYS OR A COUPLE 1000 MILES. I HAVE A IGNITION CYLINDER FAILED 10 MONTHS SINCE REPLACED BUT 19,000 MILES. CAR HAS 157,718 MILES ON IT.
Re: GOODWILL PARTS FAILURE - 08/27/2009
Our service manager generally clears these through our AVM first before trying it. Sometimes AVM ok's sometimes not.
Re: GOODWILL PARTS FAILURE - 08/27/2009
WE HAVE ALWAYS BEEN TOLD THAT PARTS WARRANTY IS CARVED IN STONE. WHICH IS KINDA FUNNY CONSIDERING ALL THE ROOM THEY GIVE ON EVERYTHING ELSE.
Re: Part questions - 11/24/2009
What kinda of question?
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Part questions - 11/24/2009
COULD THIS HAVE BEEN A PART REQUESTED BACK TO THE WPC? IN THAT CASE, A CLAIM WOULD HAVE TO BE SUBMITTED CT F Z7200 TO RCV THE $700.00 CORE CREDIT.... this is the first thing that came to mind, hope it helps..
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
The stripes are now coming on the vehicles from factory. When we did install, we would sublet them out.
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Ok, yeah my service manager says they are coming installed from factory, but we have one we are redoing from back when we installed them. It was *never as easy as the video.
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
[quote] Kimbo: We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I'm sorry I did not read that correct. We had to order Camaro stripes back when we were installing them. We used a close to labor op, no labor and H-route to our rep.
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
What should we do if we received the wrong center caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.??
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
I would start with a call to DBC. I wouldn't think the carrier would be responsible for that stuff.
Yet Another Part Warranty Question - 11/10/2009
... fuel. Tech found fuel pump failed & had been replaced by the customer in 2003 with a lifetime part. Tech had to cut off stabilizer links to lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my...
Re: Yet Another Part Warranty Question - 11/10/2009
I WOULD THINK THE CUSTOMER WOULD HAVE TO ABSORB THE EXTRA IF IT ISNT NORMALLY THE PROCEDURE FOR THAT PART REPLACEMENT
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Re: Yet Another Part Warranty Question - 11/12/2009
A parts warranty is precisely that. The warranty that the manufacturer offers the purchaser for covering defects in material or workmanship of that specific part. If the part itself fails, it's covered. If parts around it fail they are not covered as...
Re: Yet Another Part Warranty Question - 11/16/2009
Thanks Mike! I agree with your position, and was just hoping I could come up with something on paper to sway the service manager. I appreciate your response.
Parts Missing From LPO Add-on DVD headrests - 11/18/2009
We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
Was it reported on the PDI inspection?
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: HOW DO YOU CLAIM: NPN PARTS - 09/04/2009
Same holds true for GMPP - NPN parts are entered in the Net Item field.
Re: Part Warranty - 09/08/2009
[quote] johnson chevy: The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part was replaced. [/quote] I say you are correct. All Parts are covered...
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: Towing on a life time warr part ? - 09/15/2009
Life time warranty does not cover towing
Re: Towing on a life time warr part ? - 09/16/2009
... and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize and add comments regarding the lifetime warranty repair....
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: Towing on a life time warr part ? - 09/16/2009
... (I do not know why they paid these) I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Re: HOW DO YOU CLAIM: NPN PARTS - 08/28/2009
WHAT ABOUT ON A GMPP CLAIM - WILL THEY COVER THEM ??
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Towing on a life time warr part ? - 09/24/2009
... It appears as though my past comment in your forum post was in reference to a part warranty situation vs. the LSG program. (Based on my search in the forum for "tow" it pulled up my 2007 post with a parts warranty title)....
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Re: Yet Another Part Warranty Question - 11/12/2009
A parts warranty is precisely that. The warranty that the manufacturer offers the purchaser for covering defects in material or workmanship of that specific part. If the part itself fails, it's covered. If parts around it fail they are not covered as...
Re: Yet Another Part Warranty Question - 11/16/2009
Thanks Mike! I agree with your position, and was just hoping I could come up with something on paper to sway the service manager. I appreciate your response.
Parts Missing From LPO Add-on DVD headrests - 11/18/2009
We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
Was it reported on the PDI inspection?
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: HOW DO YOU CLAIM: NPN PARTS - 09/04/2009
Same holds true for GMPP - NPN parts are entered in the Net Item field.
Re: Part Warranty - 09/08/2009
[quote] johnson chevy: The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part was replaced. [/quote] I say you are correct. All Parts are covered...
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: Towing on a life time warr part ? - 09/15/2009
Life time warranty does not cover towing
Re: Towing on a life time warr part ? - 09/16/2009
... and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize and add comments regarding the lifetime warranty repair....
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: Towing on a life time warr part ? - 09/16/2009
... (I do not know why they paid these) I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Re: HOW DO YOU CLAIM: NPN PARTS - 08/28/2009
WHAT ABOUT ON A GMPP CLAIM - WILL THEY COVER THEM ??
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Towing on a life time warr part ? - 09/24/2009
... It appears as though my past comment in your forum post was in reference to a part warranty situation vs. the LSG program. (Based on my search in the forum for "tow" it pulled up my 2007 post with a parts warranty title)....
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: ISUZU - OVER COUNTER PART - 10/06/2009
ISUZU TROOPER - PT# 8-16241-404-0
Re: ISUZU - OVER COUNTER PART - 10/06/2009
WE ARE ENGINE ONLY ON ISUZU SO OUR CLAIMS GO THROUGH ICS. ARE YOU AN ISUZU DEALER ALSO? IF YOU GO THROUGH ICS THEN YOU GO TO THE SERVICE TAB,CLAIM ENTRY TAB, AND THEN PARTS WARRANTY TAB.
Re: Part questions - 11/30/2009
When I look it up on the return inquiry in parts - it says this: Application Number DS -4182509 Doc Type H Customer Code 201974 Return Code 04 Other Doc Types Status Completed Date Approved 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22...
Re: Part questions - 12/04/2009
Thanks for all of your help everyone! We finally have it figured out and paid. Thanks again - all of your information was helpful!
Re: Part questions - 11/25/2009
I will check that bulletin now - thanks for the help. How would I know by looking at this slip if it was a WPC return?
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Tonia, who is doing your stripe installation now? We are having a devil of a time with the white ones, which seem to be made out of a different kind of material than the other colors. Thanks
PDI adds- loose shipped parts - 01/06/2010
... includes this installation as it expressly states on the inspection form "Install loose shipped parts and all acessories". Am I wrong?...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show ...
Re: PDI adds- loose shipped parts - 01/07/2010
I am asking if anyone pays their techs extra if they are NOT on the RPO list under PDI adds... we have one that is a V22 & the grill came shipped as a loose part. I know how to get paid for the ones on the list.... anyone?
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: PDI adds- loose shipped parts - 01/08/2010
I WOULD SUGGEST CONTACTING YOUR REP FOR ASSISTANCE ON THAT
Re: PDI adds- loose shipped parts - 01/11/2010
... "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks for all the input....
PARTS DEPT - 02/03/2010
I AM TRYING TO FIND IN WRITING HOW LONG WE ARE SUPPOSE TO HOLD ONTO PARTS BEFORE WE CAN DISCARD THEM. I HAD AN EMPLOYEE ASK THE QUESTION "DO WE HAVE TO HOLD ONTO GOODWILL PARTS". I HAVE NEVER HELD ONTO THEM BEFORE BUT I WASN'T SURE WITH THE NEW SYSTEM....
Re: PARTS DEPT - 02/03/2010
15 Days after the claim has paid. I would hold onto all parts including goodwill. If WPC request the parts and you do not have them they will debit you for the whole amount of the RO
Re: PARTS DEPT - 02/03/2010
If you are on Global Warranty Mangement there is a place in your Service Agent profile that tells you exactly what your parts retention requirements are. Go to the Analyze Warranty Tab at the top (4th one), then go to View Service Agent Profile. Under...
Re: PARTS DEPT - 02/03/2010
... Warranty Mangement there is a place in your Service Agent profile that tells you exactly what your parts retention requirements are. Go to the Analyze Warranty Tab at the top (4th one), then go to View Service Agent Profile. Under the empowerment tab...
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: PARTS DEPT - 02/03/2010
Are you working live on Global Warranty or are you still on WINS? If you aren't live it won't show up.
Re: PARTS DEPT - 02/03/2010
i am all set now---i had to use the little drop down menu---thanks
PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
KATINA..... SEE IF BULLETIN 99-00-89-021E HELP YOU
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
[quote] Katina Bell: DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
THANK YOU SOOOO MUCH FOR YOUR HELP!!! YOU GUYS ARE THE GREATEST!!!
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: ISUZU - OVER COUNTER PART - 10/06/2009
ISUZU TROOPER - PT# 8-16241-404-0
Re: ISUZU - OVER COUNTER PART - 10/06/2009
WE ARE ENGINE ONLY ON ISUZU SO OUR CLAIMS GO THROUGH ICS. ARE YOU AN ISUZU DEALER ALSO? IF YOU GO THROUGH ICS THEN YOU GO TO THE SERVICE TAB,CLAIM ENTRY TAB, AND THEN PARTS WARRANTY TAB.
Re: Part questions - 11/30/2009
When I look it up on the return inquiry in parts - it says this: Application Number DS -4182509 Doc Type H Customer Code 201974 Return Code 04 Other Doc Types Status Completed Date Approved 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22...
Re: Part questions - 12/04/2009
Thanks for all of your help everyone! We finally have it figured out and paid. Thanks again - all of your information was helpful!
Re: Part questions - 11/25/2009
I will check that bulletin now - thanks for the help. How would I know by looking at this slip if it was a WPC return?
Re: Parts Missing From LPO Add-on DVD headrests - 11/19/2009
Tonia, who is doing your stripe installation now? We are having a devil of a time with the white ones, which seem to be made out of a different kind of material than the other colors. Thanks
PDI adds- loose shipped parts - 01/06/2010
... includes this installation as it expressly states on the inspection form "Install loose shipped parts and all acessories". Am I wrong?...
Re: PDI adds- loose shipped parts - 01/07/2010
We use warranty wizard for labor ops. Labor op z6998 add ons shows ie.. 2010 silverado grille with vat rpo show except hd .3 for hd .5. Type in your labor op z6998 and it will give you list of add ons. Check on the invoice for the veh and it will show ...
Re: PDI adds- loose shipped parts - 01/07/2010
I am asking if anyone pays their techs extra if they are NOT on the RPO list under PDI adds... we have one that is a V22 & the grill came shipped as a loose part. I know how to get paid for the ones on the list.... anyone?
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: PDI adds- loose shipped parts - 01/08/2010
I WOULD SUGGEST CONTACTING YOUR REP FOR ASSISTANCE ON THAT
Re: PDI adds- loose shipped parts - 01/11/2010
... "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks for all the input....
PARTS DEPT - 02/03/2010
I AM TRYING TO FIND IN WRITING HOW LONG WE ARE SUPPOSE TO HOLD ONTO PARTS BEFORE WE CAN DISCARD THEM. I HAD AN EMPLOYEE ASK THE QUESTION "DO WE HAVE TO HOLD ONTO GOODWILL PARTS". I HAVE NEVER HELD ONTO THEM BEFORE BUT I WASN'T SURE WITH THE NEW SYSTEM....
Re: PARTS DEPT - 02/03/2010
15 Days after the claim has paid. I would hold onto all parts including goodwill. If WPC request the parts and you do not have them they will debit you for the whole amount of the RO
Re: PARTS DEPT - 02/03/2010
If you are on Global Warranty Mangement there is a place in your Service Agent profile that tells you exactly what your parts retention requirements are. Go to the Analyze Warranty Tab at the top (4th one), then go to View Service Agent Profile. Under...
Re: PARTS DEPT - 02/03/2010
... Warranty Mangement there is a place in your Service Agent profile that tells you exactly what your parts retention requirements are. Go to the Analyze Warranty Tab at the top (4th one), then go to View Service Agent Profile. Under the empowerment tab...
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: PARTS DEPT - 02/03/2010
Are you working live on Global Warranty or are you still on WINS? If you aren't live it won't show up.
Re: PARTS DEPT - 02/03/2010
i am all set now---i had to use the little drop down menu---thanks
PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
KATINA..... SEE IF BULLETIN 99-00-89-021E HELP YOU
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
[quote] Katina Bell: DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
THANK YOU SOOOO MUCH FOR YOUR HELP!!! YOU GUYS ARE THE GREATEST!!!
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/04/2010
... and G_0000050657 03/02/2010. They have some information in them that should help with the part expediting. If you look at the first message under Net Item Transaction Submission and WPC Administrative Code Z7200 and in the second message under Part...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
IN GLOBAL YOU CHECK THE SERVICE AGENT TRADE BOX AND PUT THE ACTUAL AMOUNT FOR THE PART.PUT YOUR EXACT AMOUNT PLUS THE OTHER DEALERS MARK UP.ITS EASY PAYS EVERY TIME WE DO IT
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
DO YOU HAVE ACCESS TO "EPIC" TO CHECK THE ACCUAL PARTS COST ??
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
ON OVER THE COUNTER PARTS WARRANTY DO YOU KEEP THEM FOR FIFTEEN DAYS LIKE NORMAL PARTS WARRANTY OR DO WE SEND THEM TO GM SOMEHOW....NOT SURE HOW IT ALL WORKS YET....ANY INFO AND ADVICE WILL BE GREAT!!!!!! THANKS IN ADVANCE
Re: OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
On over the counter part warranties, you retain the failed part for 15 days just like regular warranty.
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
On dealer installed accessories I never bill out a part. Did the grille come pre-shipped or did your parts department have to order it? If pre-shipped, do not ask for reimbursement.
LIFETIME WARRANTY PARTS - 03/29/2010
OK I HAVE MY VERY FIRST LIFETIME WARRANTY PART EVER AND HAVE NO CLUE WHAT I NEED TO DO TO GET IT TO PAY....GET REJECT 807-WARRANTY TIME LIMIT EXCEEDED(PARTS).......ANY AND ALL HELP IS GREATLY APPRECIATED!!!
Re: LIFETIME WARRANTY PARTS - 03/29/2010
Per message G_0000050657 from 03/02/2010, you need to use ZPTI and if over 12/12 you need an Autho A or Policy Decision
Re: LIFETIME WARRANTY PARTS - 03/29/2010
THANKS SOOOOO MUCH!!!
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to clean parts over 30k miles, did they bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
Lifetime Part Fail/rejected claim - 06/13/2017
I submitted as a ZPTC because it is over the 12month period on a leaking water pump. This was rejected as over limits and will not allow H routing. Suggestions on submitting this claim?
otc parts warranty transmission submission - 10/25/2016
The otc warranty states that if it is sold to a qualified independent serv. center then parts and labor are covered. Yet when you submit it as otc it will not allow labor. Any suggestions?
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 10/02/2017
I dont handle any parts either ... parts department takes care of all that.
2017 VOLTS - PDI SEALED BODY BAG MISSING PARTS - 09/26/2017
I have heard that this is a issue on quite a few volts we have received .... trying to see if there is any documentation for claiming purposes. But I havent seem to come across anything yet
PARTS EXPEDITE IN REYNOLDS - 08/29/2017
HiI was just wondering what others that are using Reynolds & Reynolds are doing with their parts expedite charges. Our parts department was putting them under as a parts line but that is incorrect as it is upping the parts sales. We have decided for...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
... and G_0000050657 03/02/2010. They have some information in them that should help with the part expediting. If you look at the first message under Net Item Transaction Submission and WPC Administrative Code Z7200 and in the second message under Part...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
IN GLOBAL YOU CHECK THE SERVICE AGENT TRADE BOX AND PUT THE ACTUAL AMOUNT FOR THE PART.PUT YOUR EXACT AMOUNT PLUS THE OTHER DEALERS MARK UP.ITS EASY PAYS EVERY TIME WE DO IT
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
DO YOU HAVE ACCESS TO "EPIC" TO CHECK THE ACCUAL PARTS COST ??
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
ON OVER THE COUNTER PARTS WARRANTY DO YOU KEEP THEM FOR FIFTEEN DAYS LIKE NORMAL PARTS WARRANTY OR DO WE SEND THEM TO GM SOMEHOW....NOT SURE HOW IT ALL WORKS YET....ANY INFO AND ADVICE WILL BE GREAT!!!!!! THANKS IN ADVANCE
Re: OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
On over the counter part warranties, you retain the failed part for 15 days just like regular warranty.
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
On dealer installed accessories I never bill out a part. Did the grille come pre-shipped or did your parts department have to order it? If pre-shipped, do not ask for reimbursement.
LIFETIME WARRANTY PARTS - 03/29/2010
OK I HAVE MY VERY FIRST LIFETIME WARRANTY PART EVER AND HAVE NO CLUE WHAT I NEED TO DO TO GET IT TO PAY....GET REJECT 807-WARRANTY TIME LIMIT EXCEEDED(PARTS).......ANY AND ALL HELP IS GREATLY APPRECIATED!!!
Re: LIFETIME WARRANTY PARTS - 03/29/2010
Per message G_0000050657 from 03/02/2010, you need to use ZPTI and if over 12/12 you need an Autho A or Policy Decision
Re: LIFETIME WARRANTY PARTS - 03/29/2010
THANKS SOOOOO MUCH!!!
Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
... reading a while ago (Jan 09?) that they were doing away with the 0.0-0.3 add time to clean parts over 30k miles, did they bring it back? Just wondering why if they can update the LTG monthly it still shows up for some ops....
Re: Dye Test time and 0.0-0.3 clean parts over 30k time - 04/06/2010
I just include the .3 dye testing deal with the base time. As far as I know, if the LTG says you can add clean parts time, go for it (if they have clock time & have documented they actually cleaned the parts).
Lifetime Part Fail/rejected claim - 06/13/2017
I submitted as a ZPTC because it is over the 12month period on a leaking water pump. This was rejected as over limits and will not allow H routing. Suggestions on submitting this claim?
otc parts warranty transmission submission - 10/25/2016
The otc warranty states that if it is sold to a qualified independent serv. center then parts and labor are covered. Yet when you submit it as otc it will not allow labor. Any suggestions?
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 10/02/2017
I dont handle any parts either ... parts department takes care of all that.
2017 VOLTS - PDI SEALED BODY BAG MISSING PARTS - 09/26/2017
I have heard that this is a issue on quite a few volts we have received .... trying to see if there is any documentation for claiming purposes. But I havent seem to come across anything yet
PARTS EXPEDITE IN REYNOLDS - 08/29/2017
HiI was just wondering what others that are using Reynolds & Reynolds are doing with their parts expedite charges. Our parts department was putting them under as a parts line but that is incorrect as it is upping the parts sales. We have decided for...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Exhaust Particulate Filter Cleaning (DEF Regeneration) - 12/07/2017
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time ...
NOT A PARTS WARRANTY - 10/23/2017
I need help. We have a vehicle in which the customer had rear brake drums installed on the vehicle. They went on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums ...
Consequential Damage Labor/Parts - 11/14/2017
I have been having issues getting job cards with consequential damage OLH paid the first time, even though I always include that the OLH is consequential damage and why in the auth comments field. Has anyone else had any problems with the WSC rejecting ...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Part Warranty - 01/18/2018
For a Part Warranty do we need to have the Service Manager sign, explain , date and time? Thank you
Causal Part Indeterminate - 01/25/2018
Hey,What is the correct thing to do when it's not clear what the causal part is? We had to replace a radio and an antenna. It's not clear that one of them caused the other to go out. The tech and I thought that they should be submitted...
how to submit a parts warranty - 01/30/2018
how do you submit a part warranty Format: Article
casual part - 01/30/2018
correct way to submit casual part entry.. example-had to replace carpet due to water leak. Used sealant for body seam repair.Format: Video
Forum - 02/09/2018
I have been given the runaround before. But earlier this week I had a claim with a part incompatibility issue, and my WSC rep informed me that if I get that error with only one part on the ticket, to deselect the part as the causal part and enter a causal...
Submitting Brake Pads Limited Lifetime Part Warranty Claim? - 02/13/2018
When submitting a claim for Brake pads, limited one-time replacement of part...I run it as ZPTI and complete entire 1st pg fields in Global. Then I select the policy tab (due to it would reject for out of warranty if I didn't), enter all previous...
PARTS WARRANTY ON ENGINE - 02/16/2018
IS THERE A SPECIFIC WAY I SHOULD DEAL WITH A PARTS WARRANTY ON AN ENGINE REPLACEMENT??
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
Parts warranty - 01/11/2019
... those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial purchase and/or installation under warranty of a specific componentORThe last visit where the part was installedIt...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... AND HAVE BEEN FOR 2017/2018. I RECENTLY REQUESTED AN UPDATED TEMPLET TO CALCULATE CURRENT ELR AND PARTS PERCENTAGE TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND PARTS IN CALCULATION. IN PRIOR CALCULATIONS...
Over the Counter Part Warranty Documentation - 11/20/2018
Hi,Can someone please tell me how their dealership does over the counter part warranties as far as documentation is concerned? Is it just stating that customer states problem with part and gave customer replacement part? Without installing...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
Over the Counter Parts Warranty - 04/02/2019
Good Day Everyone!I have an OTC Parts claim and it is rejecting stating that it is over the limit, this is the first time I have had this happen. I have been trying to find information on what/if any authorizations are needed from Service Management...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Part Warranty - 03/25/2019
Good Morning, Please advise on this issue. I have Job Card for Part Warranty -ZPTI . Example: Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open...
Consequential damage on parts warranty - 04/26/2019
We have an Equinox that the compressor went out an took out the condenser at the same time, the compressor is covered under parts warranty but would the condenser be covered under the parts warranty line as well due to consequential damage?
Policy on an over the counter part - 05/20/2019
I received a claim where the service manager has agreed to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... being a consequential damaged component; but nothing seems to directly say that in an instance of parts exceed if management authorization is also exempt due to the claim of consequential damage. I am very curious if this is the case becuase using common...
ZSET/INOP Part warranty? - 07/10/2019
... criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
Flush code on an over-the-counter part warranty? - 08/22/2018
I have a part warranty on a torque converter that was purchased over-the-counter, as well as warrantied over-the-counter. I am trying to submit and it is asking for a flush code. What am I forgetting?
Parts Warranty - 09/26/2018
So I had to check into the policy to find out if a part that was replaced under powertrain warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be...
Is it just me or did last month the base time for labor operation 4025942 say ST for Straight Time? I submitted a few claims last month as straight time and another one came up this month that will also be this same labor operation. However, this time ...
NOT A PARTS WARRANTY - 10/23/2017
I need help. We have a vehicle in which the customer had rear brake drums installed on the vehicle. They went on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums ...
Consequential Damage Labor/Parts - 11/14/2017
I have been having issues getting job cards with consequential damage OLH paid the first time, even though I always include that the OLH is consequential damage and why in the auth comments field. Has anyone else had any problems with the WSC rejecting ...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Part Warranty - 01/18/2018
For a Part Warranty do we need to have the Service Manager sign, explain , date and time? Thank you
Causal Part Indeterminate - 01/25/2018
Hey,What is the correct thing to do when it's not clear what the causal part is? We had to replace a radio and an antenna. It's not clear that one of them caused the other to go out. The tech and I thought that they should be submitted...
how to submit a parts warranty - 01/30/2018
how do you submit a part warranty Format: Article
casual part - 01/30/2018
correct way to submit casual part entry.. example-had to replace carpet due to water leak. Used sealant for body seam repair.Format: Video
Forum - 02/09/2018
I have been given the runaround before. But earlier this week I had a claim with a part incompatibility issue, and my WSC rep informed me that if I get that error with only one part on the ticket, to deselect the part as the causal part and enter a causal...
Submitting Brake Pads Limited Lifetime Part Warranty Claim? - 02/13/2018
When submitting a claim for Brake pads, limited one-time replacement of part...I run it as ZPTI and complete entire 1st pg fields in Global. Then I select the policy tab (due to it would reject for out of warranty if I didn't), enter all previous...
PARTS WARRANTY ON ENGINE - 02/16/2018
IS THERE A SPECIFIC WAY I SHOULD DEAL WITH A PARTS WARRANTY ON AN ENGINE REPLACEMENT??
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
Parts warranty - 01/11/2019
... those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial purchase and/or installation under warranty of a specific componentORThe last visit where the part was installedIt...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... AND HAVE BEEN FOR 2017/2018. I RECENTLY REQUESTED AN UPDATED TEMPLET TO CALCULATE CURRENT ELR AND PARTS PERCENTAGE TO REQUEST INCREASE FOR 2019. THE MOST RECENT TEMPLET RECEIVED INSTRUCTS TO USE MAINTENANCE LABOR AND PARTS IN CALCULATION. IN PRIOR CALCULATIONS...
Over the Counter Part Warranty Documentation - 11/20/2018
Hi,Can someone please tell me how their dealership does over the counter part warranties as far as documentation is concerned? Is it just stating that customer states problem with part and gave customer replacement part? Without installing...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
Over the Counter Parts Warranty - 04/02/2019
Good Day Everyone!I have an OTC Parts claim and it is rejecting stating that it is over the limit, this is the first time I have had this happen. I have been trying to find information on what/if any authorizations are needed from Service Management...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Part Warranty - 03/25/2019
Good Morning, Please advise on this issue. I have Job Card for Part Warranty -ZPTI . Example: Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open...
Consequential damage on parts warranty - 04/26/2019
We have an Equinox that the compressor went out an took out the condenser at the same time, the compressor is covered under parts warranty but would the condenser be covered under the parts warranty line as well due to consequential damage?
Policy on an over the counter part - 05/20/2019
I received a claim where the service manager has agreed to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... being a consequential damaged component; but nothing seems to directly say that in an instance of parts exceed if management authorization is also exempt due to the claim of consequential damage. I am very curious if this is the case becuase using common...
ZSET/INOP Part warranty? - 07/10/2019
... criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
Flush code on an over-the-counter part warranty? - 08/22/2018
I have a part warranty on a torque converter that was purchased over-the-counter, as well as warrantied over-the-counter. I am trying to submit and it is asking for a flush code. What am I forgetting?
Parts Warranty - 09/26/2018
So I had to check into the policy to find out if a part that was replaced under powertrain warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be...
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure. ...
Not Allowed to Submit Part Product Line... - 07/25/2018
... 4wd. Upon trying to submit, I was met with reject code 51: "Service Agent is not allowed to submit part product line 32." So I double checked in the Service Agent Profile on GWM and see that line 32 is for accessories. I guess my question is, since it...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Parts Warranty on rotors - 05/25/2018
What specifically is the parts warranty situation on rotors? Must we cut them for pulsation or can we replace them? They were just installed in February and they have about 11,000 miles on them. I can't seem to find a specific bulletin...
NON GM PART - 07/11/2018
I HAVE A CLAIM THAT REQUIRES AC SYSTEM TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". ...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out half a gallon?...
PART EXPEDITE FOR POLICY ADJUSTMENTS - 03/12/2018
I submitted a warranty repair that had a policy calculator ran on it. I'm being told that part expedite can no longer be claimed on policy adjustments, is this true??
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way ...
BATTERY REPLACMENT RULES UNDER NEW 2 YEAR PARTS WARRANTY - 04/24/2018
After reading all the information about the new parts warranty and what is covered under the 2 year free replacment and what is not. I haven't seen anything regarding batteries. If a customer purchases a battery and that battery fails and we replace it...
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Re: wpc part not sent back - 06/17/2015
cjohnson12345671 - were you able to resolve this issue? Cores will inadvertently get returned to the core center before the transaction has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the...
Re: wpc part not sent back - 06/17/2015
I have not gotten this issue resolved yet still waiting to have input on what to do?
Re: wpc part not sent back - 06/17/2015
... the core center immediately once they realized their error. The core center held the core for this particular dealer until the transaction paid. The part was not requested back by the WPC. Kristen/jlwarranty...
Re: wpc part not sent back - 06/17/2015
Okay thank you for the input, Im wondering if I let my dma know before hand if I re-input this as a customer enthusiasim in which case The WPC could not call back for the part? Idk could be completely wrong going in that direction but just an idea.
Re: wpc part not sent back - 06/17/2015
Definitely worth a discussion with your DMA. Best of luck!
Re: wpc part not sent back - 06/18/2015
I think your DMA can issue a WPC form for you if requested by you with an explanation. I'm not saying they WILL, but in the rare circumstances that can occur, they can issue a WPC waiver. Good Luck and let us know what happens.
FAILED PART CLAIM ON SAME RO - 06/22/2015
... a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I'm right there with you, expect I thought the policy is still the same. My DMA was in a recently and she was saying leave it all on one line, as the tech's time and story is there. You only add a line when there was a previous repair order. I'm looking, ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to ...
Seal Part Warranty - 08/11/2015
... manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty, still the same?...
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: Seal Part Warranty - 08/11/2015
I finally found it in the Parts P&P, not in the Service P&P. Thank You!
Re: Seal Part Warranty - 08/11/2015
Glad you found it! Yes, it is in the Parts P&P. On a side note...here is a quick tip for searching a specific article or topic: >Select the Service Policies & Procedures Manual link from the Policies, Procedures & Guides list. >At the Policy Manuals...
Re: Seal Part Warranty - 08/11/2015
Awesome, thanks for the tip.
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure. ...
Not Allowed to Submit Part Product Line... - 07/25/2018
... 4wd. Upon trying to submit, I was met with reject code 51: "Service Agent is not allowed to submit part product line 32." So I double checked in the Service Agent Profile on GWM and see that line 32 is for accessories. I guess my question is, since it...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Parts Warranty on rotors - 05/25/2018
What specifically is the parts warranty situation on rotors? Must we cut them for pulsation or can we replace them? They were just installed in February and they have about 11,000 miles on them. I can't seem to find a specific bulletin...
NON GM PART - 07/11/2018
I HAVE A CLAIM THAT REQUIRES AC SYSTEM TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". ...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out half a gallon?...
PART EXPEDITE FOR POLICY ADJUSTMENTS - 03/12/2018
I submitted a warranty repair that had a policy calculator ran on it. I'm being told that part expedite can no longer be claimed on policy adjustments, is this true??
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way ...
BATTERY REPLACMENT RULES UNDER NEW 2 YEAR PARTS WARRANTY - 04/24/2018
After reading all the information about the new parts warranty and what is covered under the 2 year free replacment and what is not. I haven't seen anything regarding batteries. If a customer purchases a battery and that battery fails and we replace it...
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Re: wpc part not sent back - 06/17/2015
cjohnson12345671 - were you able to resolve this issue? Cores will inadvertently get returned to the core center before the transaction has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the...
Re: wpc part not sent back - 06/17/2015
I have not gotten this issue resolved yet still waiting to have input on what to do?
Re: wpc part not sent back - 06/17/2015
... the core center immediately once they realized their error. The core center held the core for this particular dealer until the transaction paid. The part was not requested back by the WPC. Kristen/jlwarranty...
Re: wpc part not sent back - 06/17/2015
Okay thank you for the input, Im wondering if I let my dma know before hand if I re-input this as a customer enthusiasim in which case The WPC could not call back for the part? Idk could be completely wrong going in that direction but just an idea.
Re: wpc part not sent back - 06/17/2015
Definitely worth a discussion with your DMA. Best of luck!
Re: wpc part not sent back - 06/18/2015
I think your DMA can issue a WPC form for you if requested by you with an explanation. I'm not saying they WILL, but in the rare circumstances that can occur, they can issue a WPC waiver. Good Luck and let us know what happens.
FAILED PART CLAIM ON SAME RO - 06/22/2015
... a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I'm right there with you, expect I thought the policy is still the same. My DMA was in a recently and she was saying leave it all on one line, as the tech's time and story is there. You only add a line when there was a previous repair order. I'm looking, ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to ...
Seal Part Warranty - 08/11/2015
... manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty, still the same?...
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: Seal Part Warranty - 08/11/2015
I finally found it in the Parts P&P, not in the Service P&P. Thank You!
Re: Seal Part Warranty - 08/11/2015
Glad you found it! Yes, it is in the Parts P&P. On a side note...here is a quick tip for searching a specific article or topic: >Select the Service Policies & Procedures Manual link from the Policies, Procedures & Guides list. >At the Policy Manuals...
Re: Seal Part Warranty - 08/11/2015
Awesome, thanks for the tip.
Parts at Dealer Cost - 09/08/2015
I had a claim get debited back to us because the Parts department didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never...
Re: Parts at Dealer Cost - 09/08/2015
In Global Warranty Management: >indicate the causal part >indicate the part quantity >enter the part number(s) >enter the part(s) cost >indicate service agent trade by clicking the Svc Agent Trade box By entering the part cost and indicating service...
REMAN PARTS - 09/09/2015
... WARRANTY. WHEN SUBMITTING A CLAIM YOU HAD TO H ROUTE IT BECAUSE THE SYSTEM ONLY SEES THE 12/12 PARTS WARRANTY. NOW I CAN'T FIND IT :-/ DOES ANY ONE KNOW WHERE I CAN FIND SOME INFORMATION REGARDING THE WARRANTY ON THESE REMAN PARTS? THANKS, CAROL...
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
Re: REMAN PARTS - 09/10/2015
Thanks Kristen. I finally found it. :-)
DEALER INSTALLED PART WARRANTY. - 01/04/2016
I have a part that was replaced on a customer pay line. When the tech was installing the bearing the cage came off and the bearing fell apart in his hand. I can't find in the P&P the procedure for the warranty for the part. It seems like there was info...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
Part Failures during the Same Repair Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From ...
Re: Over The Counter Parts Warranty - 01/27/2016
I have a question about claiming and OTC Part Warranty. My former service director had me using his GMIN number for the service advisor and a service tech's number for the technician number, but who's numbers should I really be putting in those spaces....
Re: Over The Counter Parts Warranty - 01/28/2016
I was instructed to use the service manager's or directors GMIN for both the advisor and the tech when submitting an over the counter parts warranty. I'll have to see if I can find the info, but that's what I do too.
Re: Over The Counter Parts Warranty - 01/28/2016
I called the DBC yesterday and that is what they informed me, is to used the Service Director/Manager's GMIN for Advisor and Technician. Thank you so much for your response!!
Re: PARTS SCRAP LIST - 03/03/2016
That sounds like a good way to handle this, yes GM system is not friendly at all,waste of time just trying to figure it out :) Thank you for all your help
Re: PARTS SCRAP LIST - 03/03/2016
An article from the May 2014 edition of the Warranty News provides the detail on creating a Parts Scrapping Report from GWM...while the process looks a bit cumbersome, it is actually pretty easy to do! View the article here Kristen / jlwarranty
Re: PARTS SCRAP LIST - 03/03/2016
Hi Kristen, we have attempted to try this but we cant seem to figure it out :( Thank you for your response
Re: PARTS SCRAP LIST - 03/03/2016
Please give me a call and I will walk through the process with you, if you would like! 800.852.6298 x 117 Kristen
Re: PARTS SCRAP LIST - 03/03/2016
Thank you so much i will call tomorrow and get this going i hope :)
Re: PARTS SCRAP LIST - 03/03/2016
Great! Talk to you then!
Re: PARTS SCRAP LIST - 03/03/2016
... it with the claims that were paid in full that day, highlighting the repair orders that have parts on them - at the top of the report mark it "ok to scrap after (15 days later)" and give it to our parts dept that will pull the parts later. It has the...
Re: PARTS SCRAP LIST - 03/03/2016
Thank you rreed :) your comments are never too late,always good to have ideas and try different ways. Appreciate it greatly !!!
Re: PARTS SCRAP LIST - 03/04/2016
[quote] kristen: Please give me a call and I will walk through the process with you, if you would like! 800.852.6298 x 117 Kristen [/quote] Hi Kristen, Our IT person was able to help finding the scrap list, he had to play around on GM website so ...
Re: PARTS SCRAP LIST - 03/04/2016
Very good! Thanks for the update! Kristen / jlwarranty
Installed Part Warranty with No Customer - 03/08/2016
... feedback. We had a customer come in with an ignition lock cylinder concern and we replaced the part under a parts warranty (we had installed one for them at customer pay in July 2015). While they were here for service they traded out of their vehicle...
Re: Installed Part Warranty with No Customer - 03/08/2016
you should still be able to do a parts warranty
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
Help please, our tech found the part to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so m...
I had a claim get debited back to us because the Parts department didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never...
Re: Parts at Dealer Cost - 09/08/2015
In Global Warranty Management: >indicate the causal part >indicate the part quantity >enter the part number(s) >enter the part(s) cost >indicate service agent trade by clicking the Svc Agent Trade box By entering the part cost and indicating service...
REMAN PARTS - 09/09/2015
... WARRANTY. WHEN SUBMITTING A CLAIM YOU HAD TO H ROUTE IT BECAUSE THE SYSTEM ONLY SEES THE 12/12 PARTS WARRANTY. NOW I CAN'T FIND IT :-/ DOES ANY ONE KNOW WHERE I CAN FIND SOME INFORMATION REGARDING THE WARRANTY ON THESE REMAN PARTS? THANKS, CAROL...
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
Re: REMAN PARTS - 09/10/2015
Thanks Kristen. I finally found it. :-)
DEALER INSTALLED PART WARRANTY. - 01/04/2016
I have a part that was replaced on a customer pay line. When the tech was installing the bearing the cage came off and the bearing fell apart in his hand. I can't find in the P&P the procedure for the warranty for the part. It seems like there was info...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
Part Failures during the Same Repair Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From ...
Re: Over The Counter Parts Warranty - 01/27/2016
I have a question about claiming and OTC Part Warranty. My former service director had me using his GMIN number for the service advisor and a service tech's number for the technician number, but who's numbers should I really be putting in those spaces....
Re: Over The Counter Parts Warranty - 01/28/2016
I was instructed to use the service manager's or directors GMIN for both the advisor and the tech when submitting an over the counter parts warranty. I'll have to see if I can find the info, but that's what I do too.
Re: Over The Counter Parts Warranty - 01/28/2016
I called the DBC yesterday and that is what they informed me, is to used the Service Director/Manager's GMIN for Advisor and Technician. Thank you so much for your response!!
Re: PARTS SCRAP LIST - 03/03/2016
That sounds like a good way to handle this, yes GM system is not friendly at all,waste of time just trying to figure it out :) Thank you for all your help
Re: PARTS SCRAP LIST - 03/03/2016
An article from the May 2014 edition of the Warranty News provides the detail on creating a Parts Scrapping Report from GWM...while the process looks a bit cumbersome, it is actually pretty easy to do! View the article here Kristen / jlwarranty
Re: PARTS SCRAP LIST - 03/03/2016
Hi Kristen, we have attempted to try this but we cant seem to figure it out :( Thank you for your response
Re: PARTS SCRAP LIST - 03/03/2016
Please give me a call and I will walk through the process with you, if you would like! 800.852.6298 x 117 Kristen
Re: PARTS SCRAP LIST - 03/03/2016
Thank you so much i will call tomorrow and get this going i hope :)
Re: PARTS SCRAP LIST - 03/03/2016
Great! Talk to you then!
Re: PARTS SCRAP LIST - 03/03/2016
... it with the claims that were paid in full that day, highlighting the repair orders that have parts on them - at the top of the report mark it "ok to scrap after (15 days later)" and give it to our parts dept that will pull the parts later. It has the...
Re: PARTS SCRAP LIST - 03/03/2016
Thank you rreed :) your comments are never too late,always good to have ideas and try different ways. Appreciate it greatly !!!
Re: PARTS SCRAP LIST - 03/04/2016
[quote] kristen: Please give me a call and I will walk through the process with you, if you would like! 800.852.6298 x 117 Kristen [/quote] Hi Kristen, Our IT person was able to help finding the scrap list, he had to play around on GM website so ...
Re: PARTS SCRAP LIST - 03/04/2016
Very good! Thanks for the update! Kristen / jlwarranty
Installed Part Warranty with No Customer - 03/08/2016
... feedback. We had a customer come in with an ignition lock cylinder concern and we replaced the part under a parts warranty (we had installed one for them at customer pay in July 2015). While they were here for service they traded out of their vehicle...
Re: Installed Part Warranty with No Customer - 03/08/2016
you should still be able to do a parts warranty
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
Help please, our tech found the part to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so m...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But...
PARTS SCRAP LIST - 03/03/2016
Trying to find away to produce a scrap list for the parts dept so we can get a handle on the warranty parts and pull parts everyday that are ready to be scraped. We use the reymolds and reynolds system. My service manager and i went to a GM class and...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
Customer came into our service department with rear axle leak. On 06-01-2015 @ 262073 miles he paid to have the rear axle seal/gasket replaced. Customer returned on 02-03-2016 @ 277425 miles with rear axle seal leaking. We replaced seal/gasket and...
Re: Dealer Installed Parts Warranty Parameters and - 05/20/2016
No need to reply to my questions. I have found out what I needed to know. Have a great day! RuthAnne
Re: Dealer Installed Parts Warranty Parameters and - 05/24/2016
Hi RuthAnne, Thanks for posting the part warranty question on the Forum! Would love to see an update on how you resolved the issue. Thanks! Kristen / jlwarranty
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
... information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the customer pays for a repair and it...
Re: Dealer Installed Parts Warranty Parameters and - 05/26/2016
Thank you for posting the update! Kristen / jlwarranty
Warranty Coverage for Customer Purchased Parts and Accessories - 08/15/2016
A video that covers the different warranty terms on parts that are installed vs parts that are sold to the customer. Format: Video
Re: SCRAPPING PART - 11/24/2014
THANKS FOR THE INFO
Re: Really confused on parts retention! Please help! - 11/06/2014
... I'm giving my parts dep't copies of those indefinite hold ones daily and suggested maybe they put those in a box with the paid date on the outside so that when GM decides we can scrap any from a certain paid date on back, that it'll be easier for them...
Re: Really confused on parts retention! Please help! - 11/26/2014
... I never was told to keep). So I now manually check each claim and set aside all of the recalled parts, and then just use the list in the library as back up. Thanks again though. ...
DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/03/2014
I HAVE SUBMITTED A CLAIM FOR A TRANSMISSION THAT WAS PAID FOR AND INSTALLED BY ANOTHER DEALER 06/2012 AT 170595 MILES AND IT CAME TO US ON 11/13/2014 208556 MILES. WE ARE RESTRICTED FOR ENGINES AND TRANS AND I UNDERSTAND THAT ERROR CODE, BUT I TRIED TO ...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
... field of the transaction. Check the Policy box, add comments to support (transmission parts warranty 3/100) and resubmit. The service manager must indicate Policy on the hard copy of the job card (sign/initial, date, time and explanation). Because...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
thank you very much
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... further notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard...
Really confused on parts retention! Please help! - 10/15/2014
Okay so I'm really really confused on this now. The lists that are posted in the "Parts Library" recall section....only shows me maybe a handful of parts to retain daily (somedays none at all). In todays message that adds more recalls to the hold list,...
Re: Over The Counter Parts Warranty - 01/30/2015
i never thought about a parts ticket , it was always a job card..will have to remember that one !
Re: Over The Counter Parts Warranty - 01/30/2015
thats a good one for using parts slip we never have done that but if it works thats cool.
Over The Counter Parts Warranty - 01/21/2015
I know I have seen in the past, information on guidelines for an OTC parts warranty. I have a claim for a sensor sold over the counter with no information on it but the part number and type of veh. I thought there was a process outlined somewhere, but...
Re: Over The Counter Parts Warranty - 01/27/2015
... original date and invoice number at the very least. 12 month warranty on over the counter. My parts department is very good about collecting as much data as possible to go with the claimed invoice including mileages and vehicle information....
Re: Over The Counter Parts Warranty - 01/29/2015
you would need to know what is wrong with the part so if i am not mistaken the service dept would have to check the part out and a job card would need to be made !
Gasket and Seals parts warranty - 02/23/2015
What is the grace period on gaskets and seals installed before they are covered by GM parts warranty?
Re: Gasket and Seals parts warranty - 02/23/2015
From P&P Article 1.1.1: Seals and Gaskets •Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
SCRAPPING PART - 11/07/2014
CAN SOMEONE TELL ME WHERE I CAN FIND THE LASTEST UPDATE ON THE SWITCHES, DO WE HAVE TO HOLD THEM OR SCRAP THEM.
Submitting Transmission parts warranty. - 04/08/2015
I have a claim where we are parts warranty a transmission still in their 3 year / 100,000 mile warranty. It is rejecting stating out of parts warranty. Do I proceed with having service manager sign off on Policy adjustment "A"?
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But...
PARTS SCRAP LIST - 03/03/2016
Trying to find away to produce a scrap list for the parts dept so we can get a handle on the warranty parts and pull parts everyday that are ready to be scraped. We use the reymolds and reynolds system. My service manager and i went to a GM class and...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
Customer came into our service department with rear axle leak. On 06-01-2015 @ 262073 miles he paid to have the rear axle seal/gasket replaced. Customer returned on 02-03-2016 @ 277425 miles with rear axle seal leaking. We replaced seal/gasket and...
Re: Dealer Installed Parts Warranty Parameters and - 05/20/2016
No need to reply to my questions. I have found out what I needed to know. Have a great day! RuthAnne
Re: Dealer Installed Parts Warranty Parameters and - 05/24/2016
Hi RuthAnne, Thanks for posting the part warranty question on the Forum! Would love to see an update on how you resolved the issue. Thanks! Kristen / jlwarranty
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
... information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the customer pays for a repair and it...
Re: Dealer Installed Parts Warranty Parameters and - 05/26/2016
Thank you for posting the update! Kristen / jlwarranty
Warranty Coverage for Customer Purchased Parts and Accessories - 08/15/2016
A video that covers the different warranty terms on parts that are installed vs parts that are sold to the customer. Format: Video
Re: SCRAPPING PART - 11/24/2014
THANKS FOR THE INFO
Re: Really confused on parts retention! Please help! - 11/06/2014
... I'm giving my parts dep't copies of those indefinite hold ones daily and suggested maybe they put those in a box with the paid date on the outside so that when GM decides we can scrap any from a certain paid date on back, that it'll be easier for them...
Re: Really confused on parts retention! Please help! - 11/26/2014
... I never was told to keep). So I now manually check each claim and set aside all of the recalled parts, and then just use the list in the library as back up. Thanks again though. ...
DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/03/2014
I HAVE SUBMITTED A CLAIM FOR A TRANSMISSION THAT WAS PAID FOR AND INSTALLED BY ANOTHER DEALER 06/2012 AT 170595 MILES AND IT CAME TO US ON 11/13/2014 208556 MILES. WE ARE RESTRICTED FOR ENGINES AND TRANS AND I UNDERSTAND THAT ERROR CODE, BUT I TRIED TO ...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
... field of the transaction. Check the Policy box, add comments to support (transmission parts warranty 3/100) and resubmit. The service manager must indicate Policy on the hard copy of the job card (sign/initial, date, time and explanation). Because...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
thank you very much
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... further notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard...
Really confused on parts retention! Please help! - 10/15/2014
Okay so I'm really really confused on this now. The lists that are posted in the "Parts Library" recall section....only shows me maybe a handful of parts to retain daily (somedays none at all). In todays message that adds more recalls to the hold list,...
Re: Over The Counter Parts Warranty - 01/30/2015
i never thought about a parts ticket , it was always a job card..will have to remember that one !
Re: Over The Counter Parts Warranty - 01/30/2015
thats a good one for using parts slip we never have done that but if it works thats cool.
Over The Counter Parts Warranty - 01/21/2015
I know I have seen in the past, information on guidelines for an OTC parts warranty. I have a claim for a sensor sold over the counter with no information on it but the part number and type of veh. I thought there was a process outlined somewhere, but...
Re: Over The Counter Parts Warranty - 01/27/2015
... original date and invoice number at the very least. 12 month warranty on over the counter. My parts department is very good about collecting as much data as possible to go with the claimed invoice including mileages and vehicle information....
Re: Over The Counter Parts Warranty - 01/29/2015
you would need to know what is wrong with the part so if i am not mistaken the service dept would have to check the part out and a job card would need to be made !
Gasket and Seals parts warranty - 02/23/2015
What is the grace period on gaskets and seals installed before they are covered by GM parts warranty?
Re: Gasket and Seals parts warranty - 02/23/2015
From P&P Article 1.1.1: Seals and Gaskets •Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
SCRAPPING PART - 11/07/2014
CAN SOMEONE TELL ME WHERE I CAN FIND THE LASTEST UPDATE ON THE SWITCHES, DO WE HAVE TO HOLD THEM OR SCRAP THEM.
Submitting Transmission parts warranty. - 04/08/2015
I have a claim where we are parts warranty a transmission still in their 3 year / 100,000 mile warranty. It is rejecting stating out of parts warranty. Do I proceed with having service manager sign off on Policy adjustment "A"?
Re: Submitting Transmission parts warranty. - 04/08/2015
Global only recognizes parts warranties as 12 months not the 3/100. You will need to select the policy box and have your sevice manager add an auth. a to the claim. add comments stating that it is a transmission parts warranty.Hope this helps.
Re: Submitting Transmission parts warranty. - 04/08/2015
That is exactly what I was thinking, but wanted to be sure. Thank you very much.
Re: Submitting Transmission parts warranty. - 04/08/2015
Spot on response "rchaney"! :) Thanks for posting "mmorgans" - I'm sure this issue comes up quite often. Kristen / jlwarranty
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
Parts Warranty - 02/26/2014
... in 3/01/13 Vehicle is making the same noise, we replaced the power steering pump again under a parts warranty. Customer comes in 2/24/14 with the same noise, loud squeal when driving and the brake, ABS, and traction control lights come on at times. They...
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: part replacement - 03/10/2014
The failed component would be covered under the Service Agent Parts and Accessories Warranty, 12 months/unlimited miles. Reference Policies & Procedures Manual Article 1.1.3.1. Kristen/jlwarranty
Re: Parts Warranty - 02/27/2014
Hello! Please refer to the attachment included with P&P Article 1.1.3.1 re: Service Agent Parts and Accessories Warranty: "Passenger Cars and Light Duty Trucks Service Agent Installed - 12 months/unlimited miles, whichever occurs first, from date of...
Re: Parts Warranty - 02/27/2014
Where can I find the list of the 12 specific components?
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: rentals and parts expidite - 09/10/2013
THANKS FOR YOUR HELP I WILL MAKE A NOTE OF THIS !!!
Parts# / labor Op code - 04/04/2014
... the side trim on left side of driver front seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
WPC PARTS WAVIER FORM - 04/17/2014
I NEED HELP FINDING THE WPC PARTS WAVIER FORM.I CHATTED WITH A FELLOW AT DBC AND HE TOLD ME TO GO TO: GLOBAL CONNECT. 1.LIBRARY 2.SERVICE 3.WARRANTY ADMINISTRATION 4.WPC PART WAVIER FORM, WE I DO THAT THERE IS NO WARRANTY ADMINISTRATION. IS THERE ANOTHER...
Re: WPC PARTS WAVIER FORM - 04/17/2014
... Once you get to Service Forms, enter "CTRL and the letter F" on your keyboard and type in "parts waiver" to quickly find the form. On a side note...the form does not appear to be available within the Global Library>Service>Warranty. Kristen/jl...
GMPP and Exchange Parts - 05/02/2012
Just back from vacation and can't seem to remember this! When you have a radio exchange covered by GMPP isn't the whole thing put in misc. net? The radio is at 25% over cost plus the labor added together and entered in net? For some reason that's what ...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: GMPP and Exchange Parts - 05/04/2012
I'll submit it now and let you know. I hate it when I can't seem to put my finger on information like that quickly. I guess we don't do too many if I can't remember the process.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: GMPP PARTS MARKUP ??? - 03/14/2012
gmpp will pay list for parts. engines and transmissions are 40%, sublets are 25% up to 100.00 unless the complete job is a sublet, then its only 10% mark up and not over 100.00. hope this helps
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Particular test times - 03/28/2012
Is there anywhere that gives us a listing of "average time" it should take to perform.... Pressure test Smoke test Clean Valve Body Check fuel pressure & things like that ????
Global only recognizes parts warranties as 12 months not the 3/100. You will need to select the policy box and have your sevice manager add an auth. a to the claim. add comments stating that it is a transmission parts warranty.Hope this helps.
Re: Submitting Transmission parts warranty. - 04/08/2015
That is exactly what I was thinking, but wanted to be sure. Thank you very much.
Re: Submitting Transmission parts warranty. - 04/08/2015
Spot on response "rchaney"! :) Thanks for posting "mmorgans" - I'm sure this issue comes up quite often. Kristen / jlwarranty
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
Parts Warranty - 02/26/2014
... in 3/01/13 Vehicle is making the same noise, we replaced the power steering pump again under a parts warranty. Customer comes in 2/24/14 with the same noise, loud squeal when driving and the brake, ABS, and traction control lights come on at times. They...
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: part replacement - 03/10/2014
The failed component would be covered under the Service Agent Parts and Accessories Warranty, 12 months/unlimited miles. Reference Policies & Procedures Manual Article 1.1.3.1. Kristen/jlwarranty
Re: Parts Warranty - 02/27/2014
Hello! Please refer to the attachment included with P&P Article 1.1.3.1 re: Service Agent Parts and Accessories Warranty: "Passenger Cars and Light Duty Trucks Service Agent Installed - 12 months/unlimited miles, whichever occurs first, from date of...
Re: Parts Warranty - 02/27/2014
Where can I find the list of the 12 specific components?
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: rentals and parts expidite - 09/10/2013
THANKS FOR YOUR HELP I WILL MAKE A NOTE OF THIS !!!
Parts# / labor Op code - 04/04/2014
... the side trim on left side of driver front seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor...
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
WPC PARTS WAVIER FORM - 04/17/2014
I NEED HELP FINDING THE WPC PARTS WAVIER FORM.I CHATTED WITH A FELLOW AT DBC AND HE TOLD ME TO GO TO: GLOBAL CONNECT. 1.LIBRARY 2.SERVICE 3.WARRANTY ADMINISTRATION 4.WPC PART WAVIER FORM, WE I DO THAT THERE IS NO WARRANTY ADMINISTRATION. IS THERE ANOTHER...
Re: WPC PARTS WAVIER FORM - 04/17/2014
... Once you get to Service Forms, enter "CTRL and the letter F" on your keyboard and type in "parts waiver" to quickly find the form. On a side note...the form does not appear to be available within the Global Library>Service>Warranty. Kristen/jl...
GMPP and Exchange Parts - 05/02/2012
Just back from vacation and can't seem to remember this! When you have a radio exchange covered by GMPP isn't the whole thing put in misc. net? The radio is at 25% over cost plus the labor added together and entered in net? For some reason that's what ...
Re: GMPP and Exchange Parts - 05/03/2012
i am just back from jury duty today and trying my best to reprogram myself. yes you do put the cost of the radio in misc net but doesnt the labor go to the tech in the labor column??
Re: GMPP and Exchange Parts - 05/04/2012
I'll submit it now and let you know. I hate it when I can't seem to put my finger on information like that quickly. I guess we don't do too many if I can't remember the process.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: GMPP PARTS MARKUP ??? - 03/14/2012
gmpp will pay list for parts. engines and transmissions are 40%, sublets are 25% up to 100.00 unless the complete job is a sublet, then its only 10% mark up and not over 100.00. hope this helps
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Particular test times - 03/28/2012
Is there anywhere that gives us a listing of "average time" it should take to perform.... Pressure test Smoke test Clean Valve Body Check fuel pressure & things like that ????
GMPP PARTS MARKUP ??? - 03/06/2012
I seem to keep coming across markup error from out parts dept (between what gets posted & what E.P.I.C. states) ..... What "exactly" is the markup amount that GMPP pays (a certain % / GM List ??????)
Re: GMPP PARTS MARKUP ??? - 03/06/2012
... ipc's, navigation systems). They only pay 15% mark up or there abouts. It drives me crazy and my parts manager just gets furious when he gets the hit. Any time I have to do GMPP with electronics, I get hives. Anything else never gives me any prob...
Re: GMPP PARTS MARKUP ??? - 03/06/2012
GMPP pays MSRP (list) for parts. Exceptions are radio's, engines, trans etc. and that is a certain markup over cost if I remember right. I usually just call in and ask on those. I have a list somewhere, but we do so few of the ones that are a markup...
GWM and Lifetime Parts Labor? - 02/09/2012
Just wondered on the Lifetime Parts if you are showing the labor in the claim and then putting that $$ amount in as Cust/Dealer participation or just leaving the labor off completely? I know in WINS we just didn't submit for the labor on the claim, but...
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I LEAVE THE LABOR OFF COMPLETELY TOO..HAD ONE LAST WEEK AND MY SERVICE MANAGER CHARGED THE LABOR BACK TO THE SHOP..
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I also leave it off of the warranty claim. I do make another line that is billed Internal and post the labor there so we have record of where the tech flag goes.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: Warranty Part Retention - 02/02/2012
... with a list using the credit memos as suggested. I will make a weekly file and flag it when the parts are 15+ days old. Thanks again for all the ideas! H&K Chevy-Buick Jean...
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
Re: Warranty Part Retention - 01/19/2012
Anybody?
Re: Warranty Part Retention - 01/25/2012
... OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT MEMO THEN GO INTO GLOBAL WARRANTY, CHOOSE RECONCILE...
Re: Warranty Part Retention - 01/25/2012
I WORKED AT A SMALL DEALER TOO AND STILL DO.,AND DID ALL THE PARTS SCRAPPING. GUESS EVERYONE HAS PARTS SHELVES MARKED 1 TO 0..THE LAST NUMBER OF THE JOB CARDS..I HAD A BUGGY IN THE PARTS DEPT FOR ALL THE WARRANTY PARTS TO BE PUT IN AND DAILY I EMPTIED...
Re: Warranty Part Retention - 01/25/2012
WE WENT A LONG TIME (UNTIL I STARTED SCRAPPING I DON'T THINK ANYONE HAD REALLY MAINTAINED IT FOR YEARS) WITH ONE OF THE PARTS PERSONNEL JUST THROWING THEM OUT WHEN THEY "WERE OLD". IT WAS CAUSING A LOT OF LOST MONEY AS YOU CAN IMAGINE. OUR PARTS COUNTER...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Warranty Part Retention - 01/19/2012
We are a very small dealership. We have 9 Techs including our recon man and body shop personnel. Our parts department consists of one man (we could use 2 though). We have a service manager, 2 service advisors and me (warranty, and general fill-in gopher)....
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
... *** but now have to split to become 1-line to GMPP for 50% & 1-line to GM with 50% , with the participation box marked on both lines showing the others amount to be paid. I have called my GMPP rep, he has no answer on how to fix // I then called DBC,...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
I HAVE DEBITED A CLAIM THAT WAS SUBMITTED WRONG AND I COULDNT CORRECT AND THEN RESUBMITTED IT CORRECTLY...NOW THIS MAY NOT HAVE BEEN THE RIGHT THING TO DO BUT IT WORKED FOR ME... ITS JUST A THOUGHT I AM NOT TELLING YOU THIS IS WHAT YOU SHOULD DO...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... you are supposed to. I'm surprised it won't let you correct the first reject to show customer participation amount. I'm sure I've forgotten it before and been able to put it in when correcting a claim. Maybe because it's GMPP??...
Parts Warranty when vehicle is still under warranty - 09/26/2011
... our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty and he said he thought that...
Re: Parts Warranty when vehicle is still under warranty - 09/26/2011
ok i has two claims last week..one was a zpti and the other was a zreg with an R .they both went thru so did i do those correct ..our percentage is a little high too..i thought zpti was only for parts warranty from a customer pay...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships fault when the part is the thing...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
Same here. ZREG if vehicle under warranty ZPTI only if out of warranty. I think if you try to submit ZPTI while vehicle under reg. warranty it rejects. Seem to remember we had a Buick with the longer warranty and didn't catch it at first and ran ...
I seem to keep coming across markup error from out parts dept (between what gets posted & what E.P.I.C. states) ..... What "exactly" is the markup amount that GMPP pays (a certain % / GM List ??????)
Re: GMPP PARTS MARKUP ??? - 03/06/2012
... ipc's, navigation systems). They only pay 15% mark up or there abouts. It drives me crazy and my parts manager just gets furious when he gets the hit. Any time I have to do GMPP with electronics, I get hives. Anything else never gives me any prob...
Re: GMPP PARTS MARKUP ??? - 03/06/2012
GMPP pays MSRP (list) for parts. Exceptions are radio's, engines, trans etc. and that is a certain markup over cost if I remember right. I usually just call in and ask on those. I have a list somewhere, but we do so few of the ones that are a markup...
GWM and Lifetime Parts Labor? - 02/09/2012
Just wondered on the Lifetime Parts if you are showing the labor in the claim and then putting that $$ amount in as Cust/Dealer participation or just leaving the labor off completely? I know in WINS we just didn't submit for the labor on the claim, but...
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I LEAVE THE LABOR OFF COMPLETELY TOO..HAD ONE LAST WEEK AND MY SERVICE MANAGER CHARGED THE LABOR BACK TO THE SHOP..
Re: GWM and Lifetime Parts Labor? - 02/09/2012
I also leave it off of the warranty claim. I do make another line that is billed Internal and post the labor there so we have record of where the tech flag goes.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: Warranty Part Retention - 02/02/2012
... with a list using the credit memos as suggested. I will make a weekly file and flag it when the parts are 15+ days old. Thanks again for all the ideas! H&K Chevy-Buick Jean...
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
Re: Warranty Part Retention - 01/19/2012
Anybody?
Re: Warranty Part Retention - 01/25/2012
... OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT MEMO THEN GO INTO GLOBAL WARRANTY, CHOOSE RECONCILE...
Re: Warranty Part Retention - 01/25/2012
I WORKED AT A SMALL DEALER TOO AND STILL DO.,AND DID ALL THE PARTS SCRAPPING. GUESS EVERYONE HAS PARTS SHELVES MARKED 1 TO 0..THE LAST NUMBER OF THE JOB CARDS..I HAD A BUGGY IN THE PARTS DEPT FOR ALL THE WARRANTY PARTS TO BE PUT IN AND DAILY I EMPTIED...
Re: Warranty Part Retention - 01/25/2012
WE WENT A LONG TIME (UNTIL I STARTED SCRAPPING I DON'T THINK ANYONE HAD REALLY MAINTAINED IT FOR YEARS) WITH ONE OF THE PARTS PERSONNEL JUST THROWING THEM OUT WHEN THEY "WERE OLD". IT WAS CAUSING A LOT OF LOST MONEY AS YOU CAN IMAGINE. OUR PARTS COUNTER...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Warranty Part Retention - 01/19/2012
We are a very small dealership. We have 9 Techs including our recon man and body shop personnel. Our parts department consists of one man (we could use 2 though). We have a service manager, 2 service advisors and me (warranty, and general fill-in gopher)....
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
... *** but now have to split to become 1-line to GMPP for 50% & 1-line to GM with 50% , with the participation box marked on both lines showing the others amount to be paid. I have called my GMPP rep, he has no answer on how to fix // I then called DBC,...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
I HAVE DEBITED A CLAIM THAT WAS SUBMITTED WRONG AND I COULDNT CORRECT AND THEN RESUBMITTED IT CORRECTLY...NOW THIS MAY NOT HAVE BEEN THE RIGHT THING TO DO BUT IT WORKED FOR ME... ITS JUST A THOUGHT I AM NOT TELLING YOU THIS IS WHAT YOU SHOULD DO...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
... you are supposed to. I'm surprised it won't let you correct the first reject to show customer participation amount. I'm sure I've forgotten it before and been able to put it in when correcting a claim. Maybe because it's GMPP??...
Parts Warranty when vehicle is still under warranty - 09/26/2011
... our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty and he said he thought that...
Re: Parts Warranty when vehicle is still under warranty - 09/26/2011
ok i has two claims last week..one was a zpti and the other was a zreg with an R .they both went thru so did i do those correct ..our percentage is a little high too..i thought zpti was only for parts warranty from a customer pay...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships fault when the part is the thing...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
Same here. ZREG if vehicle under warranty ZPTI only if out of warranty. I think if you try to submit ZPTI while vehicle under reg. warranty it rejects. Seem to remember we had a Buick with the longer warranty and didn't catch it at first and ran ...
GMPP CLAIM W/GM 50% PARTICIPATION - 10/05/2011
... paying 50% & GM is paying 50%, so my thought was to go back into my claim thru Global & add a cust participation $$$ /// but it is not allowing me to get to that box to make any corrections... I know I will have to "hand-punch" an addt line to submit...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
Did you leave the claim type ZSCT or did you put in a second line? I'm confused on how you submit this in the first place....
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: 2005 silverado - over counter part - 10/11/2011
Y...
Re: Accessory Warranty - 06/25/2012
Was the damage found by the parts dept or by the tech installing the part.? I would put this on the parts dept for not inspecting the part. The damaged part should have been sent back by the parts dept and never made it to the install process.. I've...
Pizza Party Entries? - 06/06/2012
So what's with the slice of pizza & Pizza Party Entries at the top of my screen next to the search field? edited 6/12/12: I posted this before the notification was on the front page.... sounds fun. We LOVE pizza! Good luck everyone!
Re: Pizza Party Entries? - 06/07/2012
each time you log on, see a video or post a forum each day from now through 8/27 Jlwarranty will buy your service dept a pizza party. winners will be randomly drawn at the end of each month.
Re: Pizza Party Entries? - 06/14/2012
we like pizza here too never turn food away around this shop!!!!!!!!!
Partial Fluid Pricing breakdown ??? - 08/07/2012
I seem to remember (I think in a newsletter - but cant find) how to figure the fluid cost amounts when only using "partial" -- I keep getting paid "cents short" on claims due to the parts dept posting & I would like to be able to refigure/check befor...
Re: Partial Fluid Pricing breakdown ??? - 08/08/2012
THERE IS AN ARTICLE ON PAGE 3 OF THE OCTOBER 2011 NEWSLETTER ABOUT FLUIDS, NOT SURE IF THIS WHAT YOU ARE LOOKING FOR!!
Re: Partial Fluid Pricing breakdown ??? - 08/09/2012
See gm message G_0000063647 dated 8-27-10. It addresses this subject.
FAILED PART VS DEEPEST AREA - 08/13/2012
I have an on-going battle with techs.... I have always been told to code for the causual failed part (if that is true)... where can I find that in writting ??? Example: I have a 2011 Impala where the torque converter is the cause of failure (k7020 4.6)...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
You do code for the part that caused the failure. Should something else need to be replaced due to being damaged by the failed part then that is straight time. You will probably need both the E and P auth since you will have extra parts too.
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
that's what i was taught too code for the failed part...and any extra time and parts is auth e and p
Reynolds and customer participation - 10/17/2012
Our dealer just started using Reynolds and Reynolds and I have come upon a problem with customer participation amounts. When I enter the amount paid toward the repair in the participation box I would think that GM would then reduce the payment by that...
Re: Reynolds and customer participation - 10/17/2012
I can't tell you what you are doing wrong. I'm running into the same thing and I'm on Dealer Track/Arkona. I'd like to know the answer to that myself.
adding additional parts to a recall - 10/18/2012
recall 12104, front lower control arm replacement, steering links broke when during repair, how to i claim the links?
Re: adding additional parts to a recall - 10/18/2012
If I am not mistaken I think you can submit the extra parts with the lower control arms and code it excessive parts with comments...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently, the part is described with a simple...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP but I feel your pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: rentals and parts expidite - 09/09/2013
... holds true. Overnight freight and 1 day of rental is okay. 2-3 days rental with overnight and/or parts price difference will need to have comments and sent to (your support specialist) ...
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
... paying 50% & GM is paying 50%, so my thought was to go back into my claim thru Global & add a cust participation $$$ /// but it is not allowing me to get to that box to make any corrections... I know I will have to "hand-punch" an addt line to submit...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
Did you leave the claim type ZSCT or did you put in a second line? I'm confused on how you submit this in the first place....
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: 2005 silverado - over counter part - 10/11/2011
Y...
Re: Accessory Warranty - 06/25/2012
Was the damage found by the parts dept or by the tech installing the part.? I would put this on the parts dept for not inspecting the part. The damaged part should have been sent back by the parts dept and never made it to the install process.. I've...
Pizza Party Entries? - 06/06/2012
So what's with the slice of pizza & Pizza Party Entries at the top of my screen next to the search field? edited 6/12/12: I posted this before the notification was on the front page.... sounds fun. We LOVE pizza! Good luck everyone!
Re: Pizza Party Entries? - 06/07/2012
each time you log on, see a video or post a forum each day from now through 8/27 Jlwarranty will buy your service dept a pizza party. winners will be randomly drawn at the end of each month.
Re: Pizza Party Entries? - 06/14/2012
we like pizza here too never turn food away around this shop!!!!!!!!!
Partial Fluid Pricing breakdown ??? - 08/07/2012
I seem to remember (I think in a newsletter - but cant find) how to figure the fluid cost amounts when only using "partial" -- I keep getting paid "cents short" on claims due to the parts dept posting & I would like to be able to refigure/check befor...
Re: Partial Fluid Pricing breakdown ??? - 08/08/2012
THERE IS AN ARTICLE ON PAGE 3 OF THE OCTOBER 2011 NEWSLETTER ABOUT FLUIDS, NOT SURE IF THIS WHAT YOU ARE LOOKING FOR!!
Re: Partial Fluid Pricing breakdown ??? - 08/09/2012
See gm message G_0000063647 dated 8-27-10. It addresses this subject.
FAILED PART VS DEEPEST AREA - 08/13/2012
I have an on-going battle with techs.... I have always been told to code for the causual failed part (if that is true)... where can I find that in writting ??? Example: I have a 2011 Impala where the torque converter is the cause of failure (k7020 4.6)...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
You do code for the part that caused the failure. Should something else need to be replaced due to being damaged by the failed part then that is straight time. You will probably need both the E and P auth since you will have extra parts too.
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
that's what i was taught too code for the failed part...and any extra time and parts is auth e and p
Reynolds and customer participation - 10/17/2012
Our dealer just started using Reynolds and Reynolds and I have come upon a problem with customer participation amounts. When I enter the amount paid toward the repair in the participation box I would think that GM would then reduce the payment by that...
Re: Reynolds and customer participation - 10/17/2012
I can't tell you what you are doing wrong. I'm running into the same thing and I'm on Dealer Track/Arkona. I'd like to know the answer to that myself.
adding additional parts to a recall - 10/18/2012
recall 12104, front lower control arm replacement, steering links broke when during repair, how to i claim the links?
Re: adding additional parts to a recall - 10/18/2012
If I am not mistaken I think you can submit the extra parts with the lower control arms and code it excessive parts with comments...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently, the part is described with a simple...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP but I feel your pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: rentals and parts expidite - 09/09/2013
... holds true. Overnight freight and 1 day of rental is okay. 2-3 days rental with overnight and/or parts price difference will need to have comments and sent to (your support specialist) ...
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
YEAH PLEASE DO POST A RESPONSE, I AM SURE IN THE NEAR FUTURE I WILL HAVE THAT PROBLEM !!!!
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Parts warranty on a Policy transaction - 04/10/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: Parts warranty on a Policy transaction - 04/10/2013
Because you processed it as Policy auth on 3/30/13 made it a warranty claim, this new claim is considered as a repeat repair not a parts warranty.hope this helps you !!
Re: Parts warranty on a Policy transaction - 04/11/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: Parts warranty on a Policy transaction - 04/11/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
i have had that problem too , another thing to make our job difficult !!!
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/28/2013
Thanks for the replies...at least I'm not the only one that has encountered this problem. Misery loves company :)
Process for over the counter parts - 11/09/2012
... a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However,...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business ...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
parts warranty - transmission - 12/11/2012
If a transmission is replaced as a ZPTI claim, how long is the warranty on the replacement transmission?
Re: parts warranty - transmission - 12/12/2012
My parts manager said it would have the remaining warranty on last transmission.
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
IS ANYBODY ELSE HAVING A PROBLEM PRICING ON PART# 88865322??? IT SEEMS THAT EVERYTIME THAT I SUBMIT A CLAIM THAT HAS THIS PART # (FLUID) IT COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
YEAH PLEASE DO POST A RESPONSE, I AM SURE IN THE NEAR FUTURE I WILL HAVE THAT PROBLEM !!!!
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
New Labor Ops for Admin on Parts/Job Card Request - 05/22/2013
Parts warranty on a Policy transaction - 04/10/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: Parts warranty on a Policy transaction - 04/10/2013
Because you processed it as Policy auth on 3/30/13 made it a warranty claim, this new claim is considered as a repeat repair not a parts warranty.hope this helps you !!
Re: Parts warranty on a Policy transaction - 04/11/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: Parts warranty on a Policy transaction - 04/11/2013
... gear assembly that we put through as a policy transaction. I have a new claim today for a parts warranty on the assembly. I processed the claim as a Parts warranty however it rejected for a repeat repair. Can anyone tell me why this is considered...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
i have had that problem too , another thing to make our job difficult !!!
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/28/2013
Thanks for the replies...at least I'm not the only one that has encountered this problem. Misery loves company :)
Process for over the counter parts - 11/09/2012
... a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However,...
Re: Process for over the counter parts - 11/09/2012
You should be opening a new job card because any outside work has to be added as a sublet when submitting for warranty. So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business ...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Re: Process for over the counter parts - 11/09/2012
I always open a repair order for over the counter parts warranty. With proper documentation attached, we've never had any issues getting them paid. I've gotten my local independent shops in the habit of providing docs so it's really easy now. Isn't...
parts warranty - transmission - 12/11/2012
If a transmission is replaced as a ZPTI claim, how long is the warranty on the replacement transmission?
Re: parts warranty - transmission - 12/12/2012
My parts manager said it would have the remaining warranty on last transmission.
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
IS ANYBODY ELSE HAVING A PROBLEM PRICING ON PART# 88865322??? IT SEEMS THAT EVERYTIME THAT I SUBMIT A CLAIM THAT HAS THIS PART # (FLUID) IT COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
I'M HAVING TROUBLE WITH PART# 88861954, TRANS FLUID. I SUBMITTED FOR QTY 4, $24.64 EACH, AND ONLY PAYING FOR QTY 1 ALTHOUGH IT SHOWS QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT,...
ac delco starter -parts warranty - 01/01/2013
Hello, I have a nissan that ac delco starter was installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting...
Re: ac delco starter -parts warranty - 01/02/2013
If you used ac/delco, it should come up as a good part number with the vin not on file button. Was the starter installed by the dealership or was it sold over the counter? That difference may be causing the issue. If nothing else, call DBC and see...
Re: ac delco starter -parts warranty - 01/03/2013
Thanks, The first parts person I spoke to said that was the only # he had, however my svc manager got me the chevy part # and that went right thru.
dealer empowerment/customer participation - 01/07/2013
How is everyone handling dealer/customer participation out of warranty claims..I have a 2007 thats out of powertrain by time but in on mileage the table says 55% or $400 so do we have the choice to make the customer pay 55% or $400 of the repairs ..any...
Re: dealer empowerment/customer participation - 01/07/2013
I didn't double check it but I believe it's worded whichever is more. So if the 55% participation comes out to be more than $400 then that is what you would go with. The price is also at warranty rate's if I'm not mistaken.
Re: dealer empowerment/customer participation - 01/07/2013
that's what i thought too thanks for the imput
What Would You Do? - 01/24 - 12/27/2023
... A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related parts, including consequentially damaged parts (intake manifold, turbo, related hardware and...
Bulletin 16-NA-102 for part warranty - 11/02/2023
HiVehicle had the fuel system replaced under customer pay in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the...
Forum - 10/27/2023
Why would you do a parts warranty when the part is latching (correctly?)
Extensive Diagnosis-Part Ordered - 10/31/2023
... on the 2nd one. Or would you just wait and claim all of the diag time and repairs when the failed part is replaced on the 2nd RO?...
Incompatible part - 11/01/2023
... is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along with service management signature, date, time, and...
Forum - 10/09/2023
If damaged parts (grille, headlamp, left fender) cannot be repaired, replacement is warranted. Body shop needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts;...
Part expediting on a recall - 07/19/2023
I...
PARTS WARRANTY ON RECALL? - 09/29/2023
... the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the original recall was submitted for the first...
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Shorted money on Parts - 03/14/2024
Good afternoon,I have notice after my warranty claim are processed my parts are shorted anywhere from $5.00 upto $30.00 (give or take a few dollars)I submit my claims through Global Connect. I was trained that i do not have to enter a dollar amount when...
Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
One Time Use Parts - 01/26/2022
Our tech's seem to feel they do not need to replace One Time Use Parts during a repair. I have tried to find some verbage related to GM Warranty repairs to provide to them but my research has come up blank. Does anyone know where we could find something...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Same visit part warranty - 09/23/2021
... would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. The vehicle never left the tech's stall. When submitting that everything would go under...
Part Failures during the Same Repair Visit? - 09/30/2021
Per pg 19 of Global Warranty Manual - If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. Example: An ECM will not reprogram and...
I'M HAVING TROUBLE WITH PART# 88861954, TRANS FLUID. I SUBMITTED FOR QTY 4, $24.64 EACH, AND ONLY PAYING FOR QTY 1 ALTHOUGH IT SHOWS QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT,...
ac delco starter -parts warranty - 01/01/2013
Hello, I have a nissan that ac delco starter was installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting...
Re: ac delco starter -parts warranty - 01/02/2013
If you used ac/delco, it should come up as a good part number with the vin not on file button. Was the starter installed by the dealership or was it sold over the counter? That difference may be causing the issue. If nothing else, call DBC and see...
Re: ac delco starter -parts warranty - 01/03/2013
Thanks, The first parts person I spoke to said that was the only # he had, however my svc manager got me the chevy part # and that went right thru.
dealer empowerment/customer participation - 01/07/2013
How is everyone handling dealer/customer participation out of warranty claims..I have a 2007 thats out of powertrain by time but in on mileage the table says 55% or $400 so do we have the choice to make the customer pay 55% or $400 of the repairs ..any...
Re: dealer empowerment/customer participation - 01/07/2013
I didn't double check it but I believe it's worded whichever is more. So if the 55% participation comes out to be more than $400 then that is what you would go with. The price is also at warranty rate's if I'm not mistaken.
Re: dealer empowerment/customer participation - 01/07/2013
that's what i thought too thanks for the imput
What Would You Do? - 01/24 - 12/27/2023
... A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related parts, including consequentially damaged parts (intake manifold, turbo, related hardware and...
Bulletin 16-NA-102 for part warranty - 11/02/2023
HiVehicle had the fuel system replaced under customer pay in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the...
Forum - 10/27/2023
Why would you do a parts warranty when the part is latching (correctly?)
Extensive Diagnosis-Part Ordered - 10/31/2023
... on the 2nd one. Or would you just wait and claim all of the diag time and repairs when the failed part is replaced on the 2nd RO?...
Incompatible part - 11/01/2023
... is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along with service management signature, date, time, and...
Forum - 10/09/2023
If damaged parts (grille, headlamp, left fender) cannot be repaired, replacement is warranted. Body shop needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts;...
Part expediting on a recall - 07/19/2023
I...
PARTS WARRANTY ON RECALL? - 09/29/2023
... the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the original recall was submitted for the first...
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Shorted money on Parts - 03/14/2024
Good afternoon,I have notice after my warranty claim are processed my parts are shorted anywhere from $5.00 upto $30.00 (give or take a few dollars)I submit my claims through Global Connect. I was trained that i do not have to enter a dollar amount when...
Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
Parts Warranty-Engine/Transmission - 11/05/2021
... for their labor? Or can we do the replacement of the engine at our dealership under a parts warranty for both parts and labor?Still Confused in California :-)...
One Time Use Parts - 01/26/2022
Our tech's seem to feel they do not need to replace One Time Use Parts during a repair. I have tried to find some verbage related to GM Warranty repairs to provide to them but my research has come up blank. Does anyone know where we could find something...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Same visit part warranty - 09/23/2021
... would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. The vehicle never left the tech's stall. When submitting that everything would go under...
Part Failures during the Same Repair Visit? - 09/30/2021
Per pg 19 of Global Warranty Manual - If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. Example: An ECM will not reprogram and...
Part Warranty - Rotors - 09/21/2021
... the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? There aren't any parts being replaced, and the rotors are within the thickness parameters of not needing replacement...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Sublet Repair parts - 04/19/2022
in the P&P it says " Service Agents must supply the sublet facility with parts which are used in the performance of the sublet repair" but if we are a GM dealership with a Body Shop and we take in sublet work from another GM store,,,can we supply...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PARTS SENT FROM FACTORY - 03/31/2022
HiI've got a couple of repairs where we received parts directly from the assembly line. I'm being told that we aren't being billed for these parts? Has anyone else had this issue? How do I show this on the claims? The claims are for injectors. The injectors...
Forum - 05/04/2022
... dealing with. Take a look at this article. Internet Explorer mode in Microsoft Edge I am doing a parts return right now that would not work in EDGE so I did it in IE11. I am not going to back up and try it in Edge just yet. If I get to this I will...
CPO part warranty - 06/10/2022
Since CPO is supposed to be an extension of the NVLW,,,does that then mean by extension that parts replaced under CPO carry the extended 12mth/unlimited miles parts warranty for parts replaced? all the reference material i can see kinda scoots around...
Parts being charged on repair order Dealertrack vs other DMS systems - 03/10/2023
I know when a part is charged out on the job card I can go look to see just when it was put on there, especially if a tech is requesting diag time. If the part is put on while diag is running he gets nada even if he has the best diag story.Does...
Part warranty off of a c/p line - 05/10/2023
So had a part warranty from an install off of the customer pay line. To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
WARRANTY REPLACEMENT PART FAILED AFTER BUMPER-TO BUMPER EXPIRED - 05/25/2023
... they should be customer pay. The argument is that they should be claimed as a service installed part failure. Correct me if I am wrong, but the injectors that were replaced would have been covered for the remaining bumper -to-bumper, not 2yr, 24000 mile...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for ...
Parts Warranty Start Date - 07/06/2022
... pump failed and took out the system. The first time it was repaired the company had purchased the parts over the counter and had them replaced at another shop. It failed again and it came to us and we did an over the counter parts warranty on the parts...
Parts Expediting Coverage Help - 09/27/2019
Hey,Because of the strike we are having to order some of the parts from other dealers and have them shipped to us. Are we allowed to get the cost difference and the freight for having it shipped as long as the total is under...
Customer Pay TO Parts Warranty - 08/01/2019
Hello!So I was given a job card and the first line was Customer Pay. There was an issue with the part so a few lines down this part has now become Parts Warranty. For the customer pay line should there be punches with times on them or is it...
Retail parts pricing - 11/12/2019
Hey folks. My dealer is looking to requesting retail pricing on warranty parts instead of the standard 40% over cost. I cannot find info on this anywhere in P&P. My understanding is that if we DO this, we lose certain things, like...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... It was marked up by carrier for damage and we ordered the plastic bumper cover. While awaiting parts, a customer 'had to have it' and sales sold it. We just got the bumper cover in and I am wondering if the delivery status is gonna kill this?I had 1,...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
So before all the world went into craycray with the pandemic. This recall does not allow me thru Dealertrac to put the dependancy code in. I either have to submit and let it reject OR just do it thru Global. Which is easy enough considering ...
What Would You Do - 06/20 - 05/28/2020
... of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The warranty...
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
One part, twp labor ops - 07/29/2020
... needed to be replaced due to the pivots being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
... I was not able to find those requirements anywhere in P&P under Service P&P Manual or the Parts P&P Manual. Can anyone tell me if this is just a "recommended" process by JLWarranty or is it required by GM?...
Part Warranty - 09/18/2020
W...
... the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? There aren't any parts being replaced, and the rotors are within the thickness parameters of not needing replacement...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Sublet Repair parts - 04/19/2022
in the P&P it says " Service Agents must supply the sublet facility with parts which are used in the performance of the sublet repair" but if we are a GM dealership with a Body Shop and we take in sublet work from another GM store,,,can we supply...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PARTS SENT FROM FACTORY - 03/31/2022
HiI've got a couple of repairs where we received parts directly from the assembly line. I'm being told that we aren't being billed for these parts? Has anyone else had this issue? How do I show this on the claims? The claims are for injectors. The injectors...
Forum - 05/04/2022
... dealing with. Take a look at this article. Internet Explorer mode in Microsoft Edge I am doing a parts return right now that would not work in EDGE so I did it in IE11. I am not going to back up and try it in Edge just yet. If I get to this I will...
CPO part warranty - 06/10/2022
Since CPO is supposed to be an extension of the NVLW,,,does that then mean by extension that parts replaced under CPO carry the extended 12mth/unlimited miles parts warranty for parts replaced? all the reference material i can see kinda scoots around...
Parts being charged on repair order Dealertrack vs other DMS systems - 03/10/2023
I know when a part is charged out on the job card I can go look to see just when it was put on there, especially if a tech is requesting diag time. If the part is put on while diag is running he gets nada even if he has the best diag story.Does...
Part warranty off of a c/p line - 05/10/2023
So had a part warranty from an install off of the customer pay line. To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
WARRANTY REPLACEMENT PART FAILED AFTER BUMPER-TO BUMPER EXPIRED - 05/25/2023
... they should be customer pay. The argument is that they should be claimed as a service installed part failure. Correct me if I am wrong, but the injectors that were replaced would have been covered for the remaining bumper -to-bumper, not 2yr, 24000 mile...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for ...
Parts Warranty Start Date - 07/06/2022
... pump failed and took out the system. The first time it was repaired the company had purchased the parts over the counter and had them replaced at another shop. It failed again and it came to us and we did an over the counter parts warranty on the parts...
Parts Expediting Coverage Help - 09/27/2019
Hey,Because of the strike we are having to order some of the parts from other dealers and have them shipped to us. Are we allowed to get the cost difference and the freight for having it shipped as long as the total is under...
Customer Pay TO Parts Warranty - 08/01/2019
Hello!So I was given a job card and the first line was Customer Pay. There was an issue with the part so a few lines down this part has now become Parts Warranty. For the customer pay line should there be punches with times on them or is it...
Retail parts pricing - 11/12/2019
Hey folks. My dealer is looking to requesting retail pricing on warranty parts instead of the standard 40% over cost. I cannot find info on this anywhere in P&P. My understanding is that if we DO this, we lose certain things, like...
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... It was marked up by carrier for damage and we ordered the plastic bumper cover. While awaiting parts, a customer 'had to have it' and sales sold it. We just got the bumper cover in and I am wondering if the delivery status is gonna kill this?I had 1,...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
So before all the world went into craycray with the pandemic. This recall does not allow me thru Dealertrac to put the dependancy code in. I either have to submit and let it reject OR just do it thru Global. Which is easy enough considering ...
What Would You Do - 06/20 - 05/28/2020
... of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The warranty...
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
One part, twp labor ops - 07/29/2020
... needed to be replaced due to the pivots being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
... I was not able to find those requirements anywhere in P&P under Service P&P Manual or the Parts P&P Manual. Can anyone tell me if this is just a "recommended" process by JLWarranty or is it required by GM?...
Part Warranty - 09/18/2020
W...
New to Warranty, 2 tire sensors replaced...Excessive parts or repeat repair? - 10/02/2020
... missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over thinking this, will I get a reject for repeat repair also, job card does...
ATF- Part # 88862155 - 10/08/2020
HiMy parts department is telling me that they are being billed a higher amount for this part #88862155 which is resulting in a higher price they are billing it out for on the ro to what I am being paid on the warranty claim. Is anyone else having this...
3Cs when parts come in - 10/23/2020
There's been a few ROs recently where the customer has returned for an ordered part to be installed. In the technician notes for the repair, their "cause" is "see previous RO for diag." They do have good notes on the previous RO, which...
Forum - 10/28/2020
You must use the 88865245 part#, the warranty system does not recognize the Delco part number.
Parts Warranties - 11/16/2020
This is one of those questions that I'm trying to get clarification on. There's been some confusion with the parts warranty when the part was originally replaced while under warranty. Trying to clarify the parts warranties so that I can relay this...
Coding with multiple parts replaced - 12/17/2020
... These are in different areas. Now would that be 2 separate lines? Should it be one line with part not compatible or separate claims with repeat repair on the second line?Thanks, Carol...
Admin Allowance - 03/27/2019
... to. I know sometimes, if we have allowance for Airbag Returns we will put that to shipping for parts that way it covers the cost of the pallet. I'm just looking for more insight on where you would put the WPC requests or Electronic Exchange allowances...
Forum - 05/10/2018
... amount charged. • See Article 3.3 for required Service Agent records. • Refer to the Parts & Accessories Policies and Procedures Manual Article 1.3.6 for replacement parts warranty towing policies. And In the Parts & Accessories...
What is the correct procedure? - 02/10/2009
Customer complaint=hazard switch inop. Vehicle out of warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
#N212343881-04: Safety Recall - High Voltage Battery May Melt or Burn - 05/27/2022
... not to list the battery on the claim? Is this correct? So I claim the hose and coolant plus the parts allowance $1120 (520+600) and admin allowance for return shipping - $20, correct? Does this all go in the admin allowance box?? How is everyone...
Forum - 06/27/2023
I have had several of these and as ewill3rd said, the only thing to do is have the vehicle return for technician to complete the reprogramming. I have also had a couple where the customer was traveling through and lived out of state, therefore having...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you look at...
Forum - 12/20/2007
You add all the freight amounts together and submit on one line. Use the total number of parts overnighted in the part amt line, the part # of the most expensive part, 0.0 for part amt., total freight charge in net, but not to exceed $100.00.
Re: Lost Rep - 09/22/2009
... get our old rep back but she wasn't sure. She was pretty easy going but it was hard to get her to return your calls. The old rep is Hard nose and by the book but he will return your calls. ...
Goodwrench and Go Rewards - 07/22/2009
... tire, and $1 per wiper blade or refill. I recently put in some blades and they kept telling me part invalid. After working my way up the part reps I have been informed that several parts were not uploaded into the system so if you come across this...
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
HAVE A 2009 PONTIAC G8 --- CUSTOMER RETURNED TO HAVE A S/O RADIO INSTALLED (RADIO HERE SO LONG WAITING ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE...
Forum - 08/20/2018
... that was causing the issue. The following day it was resolved and I was able to finish my returns. We go for weeks without any returns and then will get 3-5 within the next two weeks! No rhyme or reason it seems. Thanks!...
Forum - 09/28/2017
Hi Linda - The recall contains the following detail re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains...
Re: TIRE CLAIM - 10/31/2012
... the Tire Pre-Repair Authorization (PRA) into the Global Warranty Management (GWM) system and to return the tire to the tire manufacturer." however because it is goodwill, we are not returning the tire. ...
Re: CORE CHARGE - 02/15/2016
... of core that was on the transmission. This will probably have to be routed. I always put the part# and description of the core being returned. Hope this is helpful....
Forum - 09/28/2017
... the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in OLH as the base time for the case paid on the original job card. Authorize the related/repeat...
Carpet replacement after waterleak repair. - 09/26/2017
... and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been replaced as part of the waterleak repair? My guess is that...
What Would You Do - 04/18 - 03/26/2018
... requiring replacement approximately three years ago. Since the compressor is a limited lifetime part, the advisor wrote the job card up as a warranty concern. The job card was dispatched to a technician, where the vehicle was diagnosed, and...
... missed the fact that the op code is for 1 sensor only. When submitting this, because our parts consist of 2 sensors would this go in as excessive parts? I may be over thinking this, will I get a reject for repeat repair also, job card does...
ATF- Part # 88862155 - 10/08/2020
HiMy parts department is telling me that they are being billed a higher amount for this part #88862155 which is resulting in a higher price they are billing it out for on the ro to what I am being paid on the warranty claim. Is anyone else having this...
3Cs when parts come in - 10/23/2020
There's been a few ROs recently where the customer has returned for an ordered part to be installed. In the technician notes for the repair, their "cause" is "see previous RO for diag." They do have good notes on the previous RO, which...
Forum - 10/28/2020
You must use the 88865245 part#, the warranty system does not recognize the Delco part number.
Parts Warranties - 11/16/2020
This is one of those questions that I'm trying to get clarification on. There's been some confusion with the parts warranty when the part was originally replaced while under warranty. Trying to clarify the parts warranties so that I can relay this...
Coding with multiple parts replaced - 12/17/2020
... These are in different areas. Now would that be 2 separate lines? Should it be one line with part not compatible or separate claims with repeat repair on the second line?Thanks, Carol...
Admin Allowance - 03/27/2019
... to. I know sometimes, if we have allowance for Airbag Returns we will put that to shipping for parts that way it covers the cost of the pallet. I'm just looking for more insight on where you would put the WPC requests or Electronic Exchange allowances...
Forum - 05/10/2018
... amount charged. • See Article 3.3 for required Service Agent records. • Refer to the Parts & Accessories Policies and Procedures Manual Article 1.3.6 for replacement parts warranty towing policies. And In the Parts & Accessories...
What is the correct procedure? - 02/10/2009
Customer complaint=hazard switch inop. Vehicle out of warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
#N212343881-04: Safety Recall - High Voltage Battery May Melt or Burn - 05/27/2022
... not to list the battery on the claim? Is this correct? So I claim the hose and coolant plus the parts allowance $1120 (520+600) and admin allowance for return shipping - $20, correct? Does this all go in the admin allowance box?? How is everyone...
Forum - 06/27/2023
I have had several of these and as ewill3rd said, the only thing to do is have the vehicle return for technician to complete the reprogramming. I have also had a couple where the customer was traveling through and lived out of state, therefore having...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you look at...
Forum - 12/20/2007
You add all the freight amounts together and submit on one line. Use the total number of parts overnighted in the part amt line, the part # of the most expensive part, 0.0 for part amt., total freight charge in net, but not to exceed $100.00.
Re: Lost Rep - 09/22/2009
... get our old rep back but she wasn't sure. She was pretty easy going but it was hard to get her to return your calls. The old rep is Hard nose and by the book but he will return your calls. ...
Goodwrench and Go Rewards - 07/22/2009
... tire, and $1 per wiper blade or refill. I recently put in some blades and they kept telling me part invalid. After working my way up the part reps I have been informed that several parts were not uploaded into the system so if you come across this...
RADIO LABOR OP FOR INSTALL ONLY - 05/04/2011
HAVE A 2009 PONTIAC G8 --- CUSTOMER RETURNED TO HAVE A S/O RADIO INSTALLED (RADIO HERE SO LONG WAITING ON CUST - REQUESTED BE RETURNED) -- HAD TO RIGHT NEW JOB CARD "TOO INSTALL" R0760 STATES: USE LABOR OP IF COMPLETED IN SAME DAY --- UNABLE TO LOCATE...
Forum - 08/20/2018
... that was causing the issue. The following day it was resolved and I was able to finish my returns. We go for weeks without any returns and then will get 3-5 within the next two weeks! No rhyme or reason it seems. Thanks!...
Forum - 09/28/2017
Hi Linda - The recall contains the following detail re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains...
Re: TIRE CLAIM - 10/31/2012
... the Tire Pre-Repair Authorization (PRA) into the Global Warranty Management (GWM) system and to return the tire to the tire manufacturer." however because it is goodwill, we are not returning the tire. ...
Re: CORE CHARGE - 02/15/2016
... of core that was on the transmission. This will probably have to be routed. I always put the part# and description of the core being returned. Hope this is helpful....
Forum - 09/28/2017
... the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in OLH as the base time for the case paid on the original job card. Authorize the related/repeat...
Carpet replacement after waterleak repair. - 09/26/2017
... and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been replaced as part of the waterleak repair? My guess is that...
What Would You Do - 04/18 - 03/26/2018
... requiring replacement approximately three years ago. Since the compressor is a limited lifetime part, the advisor wrote the job card up as a warranty concern. The job card was dispatched to a technician, where the vehicle was diagnosed, and...
WARRANTY ADMINISTRATOR - 02/09/2023
Hello My name is Jennifer and I am the Warranty Administrator at Heidebreicht Chevrolet. I have a part ticket for a sensor that was purchased over the counter in January 2023, the customer returned the sensor in February, we have the failed sensor,...
Forum - 01/26/2024
... store policy even though they are not GM policies. More examples are related to time punches and parts stamps. We are not required to have parts stamps anymore but if I tell the techs that, guess what? They will stop turning in parts and then when I...
Forum - 06/27/2022
When the customer participates (partial Policy adjustment) the customer receives the full warranty applicable to the part or accessory installed (e.g. 24 months/unlimited miles).
Forum - 03/03/2023
... at P&P section 5.14 it has some decent information. (this is not all of it) 5.14 - Warranty Parts Expediting GM will reimburse Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
Forum - 10/15/2018
So after a bunch of talking between departments, I got everything squared away. The problem was, the part wasn't billed on the Repair Order. But they brought the part in to program, we couldn't even get it programmed because the part was bad. They had...
Forum - 01/26/2018
I have found that if you " do NOT " select a failed part and just fill in the " causal part or description section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system...
What Would You Do - 08/17 - 07/25/2017
... to monitor the situation and return as necessary.The customer returned to the service department, verifying that the condition was occurring when the HVAC control was set to defrost mode. The technician extensively test drove the vehicle and was able...
Re: EMISSIONS WARRANTY - 12/04/2013
not all parts that are emissions parts are covered up to 80,000 miles..the Throttle Body used to be a powertrain covered part up to 2009...
What Would You Do - 09/14 - 09/09/2014
... did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership. Once the parts arrived the dealership completed the repairs and the customer returned to pick their vehicle up and the...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
You can actually claim the dye in the regular parts field if parts charges it out by part#.
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Re: administrative allowances - 01/08/2008
I put the .2 AND the $20.00 in service. Parts never handles the cluster here. I order it, return it,key it, and make the entry for it so since it is handled through service, that is where I put it. The .2 is put under our service managers number and...
Core Reimbursements - 02/04/2011
Has anyone had to be reimbursed for a core on a part that the WPC requested back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some...
Re: ACCESSORY INSTALLS - 02/11/2015
... for transaction category and enter the repair completion date. Pressing enter will take you to the Parts info screen, I enter the part number and Qty. Enter through the rest of the claim entry and submit as you would any other claim. When the claim is...
What Would You Do - 05/17 - 04/17/2017
... brake lamp, the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had...
Would this be considered Warrantable? - 10/05/2018
... the TCM and got it programmed. It started as customer pay, then got changed to internal. Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts department. The service Manager...
Forum - 09/26/2018
Parts P&P Article 1.1.1 GM Dealer Parts and Accessories Warranty: Service Agent installed components, effective for purchases on/after April 1, 2018, are covered for 24 months/unlimited miles, whichever occurs first, from the date of installation ...
Forum - 03/26/2019
... are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and Accessories Warranty Quick Reference...
What Would You Do? - 04/23 - 03/23/2023
... had been previously replaced, on 4/28/2022 at 100,269 miles. The technician proceeded with the part warranty transaction, evacuated, and replaced the A/C compressor, then vacuum recharge. Also had to flush the system before repair. The advisor attached...
Forum - 03/22/2024
You aren't getting shorted, your parts department is not billing parts out correctly. It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens...
What Would You Do? - 08/23 - 07/25/2023
... Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation concern. The technician diagnosed and identified a failure with the fuel pump. The pump was replaced under the customer’s...
Forum - 08/08/2023
... number dropping off. Miscellaneous items dropping off. I also had issues with parts pricing. I checked the parts price in Parts Workbench and it was billed correctly, but GWM reduced the amount. I have not been in contact with...
Forum - 08/15/2023
... on the left side of the screen in blue, then select “Central Transport BOL.” A partially complete BOL will appear. Please print this Central Transport BOL and fill out “from” section with your dealer information...
Hello My name is Jennifer and I am the Warranty Administrator at Heidebreicht Chevrolet. I have a part ticket for a sensor that was purchased over the counter in January 2023, the customer returned the sensor in February, we have the failed sensor,...
Forum - 01/26/2024
... store policy even though they are not GM policies. More examples are related to time punches and parts stamps. We are not required to have parts stamps anymore but if I tell the techs that, guess what? They will stop turning in parts and then when I...
Forum - 06/27/2022
When the customer participates (partial Policy adjustment) the customer receives the full warranty applicable to the part or accessory installed (e.g. 24 months/unlimited miles).
Forum - 03/03/2023
... at P&P section 5.14 it has some decent information. (this is not all of it) 5.14 - Warranty Parts Expediting GM will reimburse Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
Forum - 10/15/2018
So after a bunch of talking between departments, I got everything squared away. The problem was, the part wasn't billed on the Repair Order. But they brought the part in to program, we couldn't even get it programmed because the part was bad. They had...
Forum - 01/26/2018
I have found that if you " do NOT " select a failed part and just fill in the " causal part or description section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system...
What Would You Do - 08/17 - 07/25/2017
... to monitor the situation and return as necessary.The customer returned to the service department, verifying that the condition was occurring when the HVAC control was set to defrost mode. The technician extensively test drove the vehicle and was able...
Re: EMISSIONS WARRANTY - 12/04/2013
not all parts that are emissions parts are covered up to 80,000 miles..the Throttle Body used to be a powertrain covered part up to 2009...
What Would You Do - 09/14 - 09/09/2014
... did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership. Once the parts arrived the dealership completed the repairs and the customer returned to pick their vehicle up and the...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
You can actually claim the dye in the regular parts field if parts charges it out by part#.
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Re: administrative allowances - 01/08/2008
I put the .2 AND the $20.00 in service. Parts never handles the cluster here. I order it, return it,key it, and make the entry for it so since it is handled through service, that is where I put it. The .2 is put under our service managers number and...
Core Reimbursements - 02/04/2011
Has anyone had to be reimbursed for a core on a part that the WPC requested back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some...
Re: ACCESSORY INSTALLS - 02/11/2015
... for transaction category and enter the repair completion date. Pressing enter will take you to the Parts info screen, I enter the part number and Qty. Enter through the rest of the claim entry and submit as you would any other claim. When the claim is...
What Would You Do - 05/17 - 04/17/2017
... brake lamp, the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had...
Would this be considered Warrantable? - 10/05/2018
... the TCM and got it programmed. It started as customer pay, then got changed to internal. Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts department. The service Manager...
Forum - 09/26/2018
Parts P&P Article 1.1.1 GM Dealer Parts and Accessories Warranty: Service Agent installed components, effective for purchases on/after April 1, 2018, are covered for 24 months/unlimited miles, whichever occurs first, from the date of installation ...
Forum - 03/26/2019
... are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and Accessories Warranty Quick Reference...
What Would You Do? - 04/23 - 03/23/2023
... had been previously replaced, on 4/28/2022 at 100,269 miles. The technician proceeded with the part warranty transaction, evacuated, and replaced the A/C compressor, then vacuum recharge. Also had to flush the system before repair. The advisor attached...
Forum - 03/22/2024
You aren't getting shorted, your parts department is not billing parts out correctly. It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens...
What Would You Do? - 08/23 - 07/25/2023
... Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation concern. The technician diagnosed and identified a failure with the fuel pump. The pump was replaced under the customer’s...
Forum - 08/08/2023
... number dropping off. Miscellaneous items dropping off. I also had issues with parts pricing. I checked the parts price in Parts Workbench and it was billed correctly, but GWM reduced the amount. I have not been in contact with...
Forum - 08/15/2023
... on the left side of the screen in blue, then select “Central Transport BOL.” A partially complete BOL will appear. Please print this Central Transport BOL and fill out “from” section with your dealer information...
Forum - 06/21/2022
I have one of these on my desk right now for a Bolt battery same type of scenario. If you install a part on a warranty transaction and it is defective then the second part needs authorization for excessive parts and other hours to diagnose and replace...
Forum - 06/14/2022
Maybe I have confused myself over time, but I think the only part that is limited to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage...
What Would You Do - 01/20 - 01/03/2020
... history is as follows.Visit 1: On September 13 the customer brought their vehicle to the service department with a steering wheel inoperative concern. The technician found no function the right-side controls and only cruise control function on the left...
Forum - 02/27/2020
Hi SarahCummins, Refer to P&P Article 1.2.1.7 regarding Swapping Components between Vehicles: Although swapping of parts can be very useful from a diagnostic perspective, swapped parts must never remain on the customer's vehicle. If it is determined...
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
Forum - 02/02/2021
... not discard or destroy the box containing the new passenger airbag inflator, it will be needed to return the used inflator. Refer to the instructions enclosed in the service kit box for return instructions." I'm going to put my hands on one tomorrow...
Forum - 06/17/2021
As usual Mary is spot on, failed part is the part you put on to "fix" it and all other parts and repair attempts are excessive parts and OLH. The story better bring a tear to your eye it should be so good and the time punches better make sense or you...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 05/03/2018
In regards to batteries: The recent changes to the parts warranty terms, effective April 1, 2018, does not affect certain product lines, including batteries - both 12 volt and Advanced Propulsion, engine and transmission assemblies, sheet metal, accessories,...
Forum - 08/08/2017
Is this to submit GMPP? GMPP pays the list price on parts. My parts department doesn't differentiate warranty from gmpp so everything they bill to a job card is cost plus 40%. When we get paid, I credit the parts department for the difference. ...
CTS sedan window frame rear applique - 06/08/2017
... frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there are 4 parts removed to get this part off the...
Forum - 05/11/2017
The problem we're having is that we're getting claims from the techs and parts that it's taking sometimes 5 gallons of DEF. Which is causing the total of parts to be more than what we're allotted from GM. For example, the last one I did, Chevrolet,...
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID...
17019 and the Oil - 02/07/2017
... and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which...
Forum - 01/29/2018
dlaw645: Yes, that is true - GWM will allow entry of a causal part description vs the selection of a causal part. Although, it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting...
Wiring repair. Same failure less than 12 months. - 01/31/2018
Hi, I have never had this particular issue before and don't know the proper way to submit for payment. We did a wiring repair almost a year ago. The vehicle returned with the same issue and same failure. Same repair. There...
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Forum - 09/05/2017
OUR PARTS DEPT PUTS IT IN PARTS, WITH 'EXPEDITE' AS THE PART NUMBER. THEY HAVE IT SETUP FOR NO MARK-UP ON THAT. THEN, I CAN CLEARLY SEE IT IS AN EXPEDITE CHARGE, EVEN ON THE CLAIM SIDE. I DELETE IT FROM PARTS AND ADD AS 'NIE; UNDER NET ITEMS. ALL MINE...
Forum - 10/04/2017
When/if the customer returns for a repair/replacement of a failure a transaction would be submitted, referencing the previous job card(s) with diagnosis.
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: TIRE CLAIM - 10/31/2012
I left the .3 off the claim probably should have applied for it though,mine was cusomer enthusiam not warranty, we didnt have to return the tire either...
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
I have one of these on my desk right now for a Bolt battery same type of scenario. If you install a part on a warranty transaction and it is defective then the second part needs authorization for excessive parts and other hours to diagnose and replace...
Forum - 06/14/2022
Maybe I have confused myself over time, but I think the only part that is limited to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage...
What Would You Do - 01/20 - 01/03/2020
... history is as follows.Visit 1: On September 13 the customer brought their vehicle to the service department with a steering wheel inoperative concern. The technician found no function the right-side controls and only cruise control function on the left...
Forum - 02/27/2020
Hi SarahCummins, Refer to P&P Article 1.2.1.7 regarding Swapping Components between Vehicles: Although swapping of parts can be very useful from a diagnostic perspective, swapped parts must never remain on the customer's vehicle. If it is determined...
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
Forum - 02/02/2021
... not discard or destroy the box containing the new passenger airbag inflator, it will be needed to return the used inflator. Refer to the instructions enclosed in the service kit box for return instructions." I'm going to put my hands on one tomorrow...
Forum - 06/17/2021
As usual Mary is spot on, failed part is the part you put on to "fix" it and all other parts and repair attempts are excessive parts and OLH. The story better bring a tear to your eye it should be so good and the time punches better make sense or you...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Forum - 05/03/2018
In regards to batteries: The recent changes to the parts warranty terms, effective April 1, 2018, does not affect certain product lines, including batteries - both 12 volt and Advanced Propulsion, engine and transmission assemblies, sheet metal, accessories,...
Forum - 08/08/2017
Is this to submit GMPP? GMPP pays the list price on parts. My parts department doesn't differentiate warranty from gmpp so everything they bill to a job card is cost plus 40%. When we get paid, I credit the parts department for the difference. ...
CTS sedan window frame rear applique - 06/08/2017
... frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there are 4 parts removed to get this part off the...
Forum - 05/11/2017
The problem we're having is that we're getting claims from the techs and parts that it's taking sometimes 5 gallons of DEF. Which is causing the total of parts to be more than what we're allotted from GM. For example, the last one I did, Chevrolet,...
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID...
17019 and the Oil - 02/07/2017
... and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which...
Forum - 01/29/2018
dlaw645: Yes, that is true - GWM will allow entry of a causal part description vs the selection of a causal part. Although, it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting...
Wiring repair. Same failure less than 12 months. - 01/31/2018
Hi, I have never had this particular issue before and don't know the proper way to submit for payment. We did a wiring repair almost a year ago. The vehicle returned with the same issue and same failure. Same repair. There...
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Forum - 09/05/2017
OUR PARTS DEPT PUTS IT IN PARTS, WITH 'EXPEDITE' AS THE PART NUMBER. THEY HAVE IT SETUP FOR NO MARK-UP ON THAT. THEN, I CAN CLEARLY SEE IT IS AN EXPEDITE CHARGE, EVEN ON THE CLAIM SIDE. I DELETE IT FROM PARTS AND ADD AS 'NIE; UNDER NET ITEMS. ALL MINE...
Forum - 10/04/2017
When/if the customer returns for a repair/replacement of a failure a transaction would be submitted, referencing the previous job card(s) with diagnosis.
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
Re: TIRE CLAIM - 10/31/2012
I left the .3 off the claim probably should have applied for it though,mine was cusomer enthusiam not warranty, we didnt have to return the tire either...
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
WARRANTY CORE - 01/21/2010
WHEN RETURNING A CORE UNDER WARRANTY ON GLOBAL.WPC HAS REQUESTED THE ENGINE BACK.DO WE WAIT AND SEE THE CREDIT MEMO FOR PAYMENT BEFORE WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE...
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
I just submit my 1st lifetime guarantee claim and it got rejected stating "not a goodwrench service plus part number". However, after reviewing P&P, it states the part that was installed as LG should have been flagged, and in this case it was. Where...
Re: What is the correct procedure? - 06/23/2008
... jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part number on each line....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Many, many moons ago when I was in the parts department, we used to charge out the entire part number on one of the first ro's under the bulletin, that way the dealership gets paid for the part. Or the parts department could re cost the part for individual...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
... their stall I don't bother getting any charged out if it's a small amount. Otherwise, I will have parts charge out partial amounts depending on how much the tech used. This is a sore point with them--they want to charge out the whole amount, so I usually...
Re: Oil leak diagnosis - 03/25/2009
... for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: What is the correct procedure? - 02/10/2009
IT IS MY UNDERSTANDING THAT YOU CAN PUT BOTH PARTS ON THE SAME RO IF ONE IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY...
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: CROSS-LINE WARRANTY - 09/18/2008
On the Renolds & Renolds system you have to put the claim in manually, make sure you put no in the gm veh indicator, otherwise will return vin not found.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
Felicia.... On a couple of occasions, We had a repair (by bulletin) and it rejected - I verified all my parts to the bulletin & checked my labor to the bulletin -- I had charged the exact labor as stated, but my problem was there had been a parts price...
Re: Tire Claim - 07/25/2008
... claim to you avm under the alignment labor op with tires labor in the olh field and tires in the parts field. Your AVM should be able to approve this. Always use the primary failure for the labor op this is the only way engineering can gather corr...
Re: WPC CREDITS - 11/17/2008
[quote] GMNL01078: Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts. [/quote] You...
Re: Replaced starter - 02/26/2009
[quote] Ken: THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking....
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
Forum - 09/19/2007
[quote] Kristen: Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin...
What Would You Do - 05/16 - 04/28/2016
... step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking into account that the customer has...
Forum - 10/24/2017
Please refer to Service P&P Article 3.2.13 (particularly the first three paragraphs). While the PET must be completed with a Policy Decision - management is responsible and accountable for the management of warranty expense. The PET should provide...
Giant Claim- Need help! - 10/03/2017
... much its been here for awhile and GM engineering has had our tech putting an endless amount of parts on this truck ranging from a torque converter, a transmission and then we had to part warranty some parts from the transmission that were bad,...
Forum - 04/10/2019
... over the counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 05/27/2020
If using any browser, other than Internet Explorer, you won't be able to add parts and usually have to copy/paste any comments (as there are 2 comment boxes that pop up). If you should get a VSSM Security Portal warning, using IE, close window and start...
Forum - 01/02/2020
I check for returns daily and if I have one, I turn it over to the parts department.
Forum - 10/16/2019
You lost me somewhere in the middle. I get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to...
WHEN RETURNING A CORE UNDER WARRANTY ON GLOBAL.WPC HAS REQUESTED THE ENGINE BACK.DO WE WAIT AND SEE THE CREDIT MEMO FOR PAYMENT BEFORE WE CAN RUN A CORE RETURN. AND ON GLOBAL AFTER THE JOB CARD IS CLOSED,DO I GO IN AND ADD THE LABOR OP Z2700 AND THE...
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
I just submit my 1st lifetime guarantee claim and it got rejected stating "not a goodwrench service plus part number". However, after reviewing P&P, it states the part that was installed as LG should have been flagged, and in this case it was. Where...
Re: What is the correct procedure? - 06/23/2008
... jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part number on each line....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Many, many moons ago when I was in the parts department, we used to charge out the entire part number on one of the first ro's under the bulletin, that way the dealership gets paid for the part. Or the parts department could re cost the part for individual...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
... their stall I don't bother getting any charged out if it's a small amount. Otherwise, I will have parts charge out partial amounts depending on how much the tech used. This is a sore point with them--they want to charge out the whole amount, so I usually...
Re: Oil leak diagnosis - 03/25/2009
... for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: What is the correct procedure? - 02/10/2009
IT IS MY UNDERSTANDING THAT YOU CAN PUT BOTH PARTS ON THE SAME RO IF ONE IS CUSTOMER PAY AND THE OTHER IS A PARTS WARRANTY. IF THE FIRST ONE WAS WARRANTY YOU WOULD NEED TO OPEN A SECOND RO FOR THE PARTS WARRANTY. ALSO I BELIEVE THAT AN EXTENDED WARRANTY...
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 12/03/2008
I usually use N0912 for exterior lamp socket (which is what the circuit board is) and have never got a return. HTH.
Re: CROSS-LINE WARRANTY - 09/18/2008
On the Renolds & Renolds system you have to put the claim in manually, make sure you put no in the gm veh indicator, otherwise will return vin not found.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
Felicia.... On a couple of occasions, We had a repair (by bulletin) and it rejected - I verified all my parts to the bulletin & checked my labor to the bulletin -- I had charged the exact labor as stated, but my problem was there had been a parts price...
Re: Tire Claim - 07/25/2008
... claim to you avm under the alignment labor op with tires labor in the olh field and tires in the parts field. Your AVM should be able to approve this. Always use the primary failure for the labor op this is the only way engineering can gather corr...
Re: WPC CREDITS - 11/17/2008
[quote] GMNL01078: Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts. [/quote] You...
Re: Replaced starter - 02/26/2009
[quote] Ken: THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking....
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned...
Forum - 09/19/2007
[quote] Kristen: Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin...
What Would You Do - 05/16 - 04/28/2016
... step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking into account that the customer has...
Forum - 10/24/2017
Please refer to Service P&P Article 3.2.13 (particularly the first three paragraphs). While the PET must be completed with a Policy Decision - management is responsible and accountable for the management of warranty expense. The PET should provide...
Giant Claim- Need help! - 10/03/2017
... much its been here for awhile and GM engineering has had our tech putting an endless amount of parts on this truck ranging from a torque converter, a transmission and then we had to part warranty some parts from the transmission that were bad,...
Forum - 04/10/2019
... over the counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 05/27/2020
If using any browser, other than Internet Explorer, you won't be able to add parts and usually have to copy/paste any comments (as there are 2 comment boxes that pop up). If you should get a VSSM Security Portal warning, using IE, close window and start...
Forum - 01/02/2020
I check for returns daily and if I have one, I turn it over to the parts department.
Forum - 10/16/2019
You lost me somewhere in the middle. I get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to...
Forum - 08/31/2021
Returned for credit. I have had this happen several times. If it is visibly damaged in container, my Parts Manager applies for credit and orders a replacement
Forum - 06/17/2022
I was told that if it was paid by warranty and it failed the part was covered for the balance of the warranty or for 12 months from time of install. So if the warranty expires the part would still be covered from 12 months/unlimited but not for the 24/unlimited....
Forum - 02/07/2023
Yeah I have to agree with arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available...
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Re: What Would You Do? 01/08 - 02/22/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
What Would You Do? 01/08 - 02/07/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
Re: LEAK TESTING - 02/21/2008
THE PART # SHOULD NOT BE USED FOR DYE IT SHOULD GO IN AS A NET ITEM WHEN USING J9995 IT IS NOT A FAILURE OF THE DYE, THE DYE WAS JUST USED TO VERIFY A LEAK. THE PART NUMBER FIELD IS FOR FAILED PARTS.
Re: NAVIGATION DISC - 03/03/2008
MAKE SURE PARTS MARK UP IS NO MORE THE 40%
SATURN-GMPP GENERATOR REPLACE - 04/23/2008
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
Lifetime warranty parts must be purchased by the customer to be covered.
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Forum - 09/19/2007
Hey, thanks a bunch! Do you have the parts department punch in the part number, or do you claim the $4.75 in Net?
Re: administrative allowances - 01/04/2008
I keep the .2 for Service and the 20.00 goes to parts. (Per our Parts Manager!)
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through...
Re: Cylinder head gasket replacement - 03/26/2009
I run into that a lot on cylinder head/ gasket replacement. I think they've set the parts ceiling too low. Nearly every one we do rejects for parts excessive and has to be H-routed. I have checked with the Serv. Mgr on these and he does not see any...
Re: I am stumped again..... - 04/30/2009
Don't forget your "EP" authorizations for olh and parts excessive if you need them. : }
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: cross line saturns - 05/15/2009
Also you sould be able to just h route it and not put the parts in net, your AVM should be able to override the reject for parts.
Same RO, 2 (or more) repair attempts - 03/04/2009
... did not fix the concern) and they will assign it to a different tech who ends up replacing a part. What is the correct procedure on these? My thoughts are that these ROs should be closed IMMEDIATELY after the vehicle leaves. Then another RO should...
Re: TRANS REPLACEMENT - 03/03/2009
Just noticed the mileage--was this a part warranty replacement, goodwill ??
Re: SATURN PT#15859578-BLOCK - 03/10/2009
I PULLED UP THRU EPIC "STATES - NOT AN ACTIVE PART" BUT CHECKED THE INVOICE (WE PURCHASED PART FROM A SATURN DEALER & THE PT# LISTED IS 15859578)
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Returned for credit. I have had this happen several times. If it is visibly damaged in container, my Parts Manager applies for credit and orders a replacement
Forum - 06/17/2022
I was told that if it was paid by warranty and it failed the part was covered for the balance of the warranty or for 12 months from time of install. So if the warranty expires the part would still be covered from 12 months/unlimited but not for the 24/unlimited....
Forum - 02/07/2023
Yeah I have to agree with arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available...
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Re: What Would You Do? 01/08 - 02/22/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
What Would You Do? 01/08 - 02/07/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
Re: LEAK TESTING - 02/21/2008
THE PART # SHOULD NOT BE USED FOR DYE IT SHOULD GO IN AS A NET ITEM WHEN USING J9995 IT IS NOT A FAILURE OF THE DYE, THE DYE WAS JUST USED TO VERIFY A LEAK. THE PART NUMBER FIELD IS FOR FAILED PARTS.
Re: NAVIGATION DISC - 03/03/2008
MAKE SURE PARTS MARK UP IS NO MORE THE 40%
SATURN-GMPP GENERATOR REPLACE - 04/23/2008
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
Lifetime warranty parts must be purchased by the customer to be covered.
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Forum - 09/19/2007
Hey, thanks a bunch! Do you have the parts department punch in the part number, or do you claim the $4.75 in Net?
Re: administrative allowances - 01/04/2008
I keep the .2 for Service and the 20.00 goes to parts. (Per our Parts Manager!)
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through...
Re: Cylinder head gasket replacement - 03/26/2009
I run into that a lot on cylinder head/ gasket replacement. I think they've set the parts ceiling too low. Nearly every one we do rejects for parts excessive and has to be H-routed. I have checked with the Serv. Mgr on these and he does not see any...
Re: I am stumped again..... - 04/30/2009
Don't forget your "EP" authorizations for olh and parts excessive if you need them. : }
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: cross line saturns - 05/15/2009
Also you sould be able to just h route it and not put the parts in net, your AVM should be able to override the reject for parts.
Same RO, 2 (or more) repair attempts - 03/04/2009
... did not fix the concern) and they will assign it to a different tech who ends up replacing a part. What is the correct procedure on these? My thoughts are that these ROs should be closed IMMEDIATELY after the vehicle leaves. Then another RO should...
Re: TRANS REPLACEMENT - 03/03/2009
Just noticed the mileage--was this a part warranty replacement, goodwill ??
Re: SATURN PT#15859578-BLOCK - 03/10/2009
I PULLED UP THRU EPIC "STATES - NOT AN ACTIVE PART" BUT CHECKED THE INVOICE (WE PURCHASED PART FROM A SATURN DEALER & THE PT# LISTED IS 15859578)
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
i got the mt1 definition from my parts dept. the parts catalog will tell you what the tranny is. i cheat and rely on my parts dept for a lot of those type of things because I can't find them anywhere either.
Re: Help!! - 12/31/2008
... Tire Pressure Monitoring Sensors are returned through the GM Warranty System with the complaint of an air leak. General Motors TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor...
Replaced starter - 02/24/2009
We replaced a started on a 2008 GMC Sierra at 3291 miles. The truck came back for a parts warranty, and we had to replace it AGAIN at 5967 miles. I submitted it thru warranty as a parts warranty, but it came back as "Claim type invalid for the repair"....
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
Use a Code "P" for the excessive parts, should cover the excessive sublet as well.
Re: RADIO B CLAIM - 10/28/2008
... for repaired radios (and then later repaired themselves), they are considered remanufactured parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS ...
Re: COMBACK ON - 07/25/2008
Partial time the ignition cylinder for keys.
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Question? Can you claim towing on a parts warranty repair? 12/12 - 11/25/2009
Can you claim towing on a parts warranty repair and if so how much is max?
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
No tows on parts warranty
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
Actually, you can claim towing on parts warranty if it is a dealer installed part within 12/12. See P&P article 1.2.4.6 - Towing Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories...
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
... the GMPP Administration Guide) Enter the labor hours in the regular hours field and non-GM parts and tax in the Net Item field. Do not enter part count, failed part number or total parts allowance. (from the GMPP Claim Processing Quick Reference Gu...
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission. ...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
TRANSAXLE WARRANTY - 06/16/2009
We replaced a transaxle part number 19184051 on 5-8-9 in a 2003 Vibe(5y2sl62833z460954) and there is some controvesy as to the warranty. In P&P is seems to state that manual transmissions are covered 12/12. and On a part reference sheet I got from the...
Re: TRANSAXLE WARRANTY - 06/16/2009
I'D BE GOING TO WITH THE PARTS DEPT.
Re: 08 Hummer H3 - 07/15/2009
When I have trouble, I go to the parts department and ask them to use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where...
... Tire Pressure Monitoring Sensors are returned through the GM Warranty System with the complaint of an air leak. General Motors TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor...
Replaced starter - 02/24/2009
We replaced a started on a 2008 GMC Sierra at 3291 miles. The truck came back for a parts warranty, and we had to replace it AGAIN at 5967 miles. I submitted it thru warranty as a parts warranty, but it came back as "Claim type invalid for the repair"....
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: LEFT BODY SIDE MOLDINGS - TRANS CLAIM - 11/11/2008
Use a Code "P" for the excessive parts, should cover the excessive sublet as well.
Re: RADIO B CLAIM - 10/28/2008
... for repaired radios (and then later repaired themselves), they are considered remanufactured parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS ...
Re: COMBACK ON - 07/25/2008
Partial time the ignition cylinder for keys.
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Question? Can you claim towing on a parts warranty repair? 12/12 - 11/25/2009
Can you claim towing on a parts warranty repair and if so how much is max?
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
No tows on parts warranty
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
Actually, you can claim towing on parts warranty if it is a dealer installed part within 12/12. See P&P article 1.2.4.6 - Towing Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories...
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
... the GMPP Administration Guide) Enter the labor hours in the regular hours field and non-GM parts and tax in the Net Item field. Do not enter part count, failed part number or total parts allowance. (from the GMPP Claim Processing Quick Reference Gu...
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission. ...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
TRANSAXLE WARRANTY - 06/16/2009
We replaced a transaxle part number 19184051 on 5-8-9 in a 2003 Vibe(5y2sl62833z460954) and there is some controvesy as to the warranty. In P&P is seems to state that manual transmissions are covered 12/12. and On a part reference sheet I got from the...
Re: TRANSAXLE WARRANTY - 06/16/2009
I'D BE GOING TO WITH THE PARTS DEPT.
Re: 08 Hummer H3 - 07/15/2009
When I have trouble, I go to the parts department and ask them to use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where...
Re: SERVICE OFFER CERTIFICATES - 04/13/2010
YOU CAN ALSO REFER TO: PARTS/PROGRAM AND PROMOTIONS/G_0000041021 IN GLOBAL CONNECT
LIfetime Warranty - 05/11/2010
Does anyone know if there is a change made in how to claim lifetime parts?
HELP!!! - 10/27/2010
... A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER IS 23010610..PART GROUP IS 4.282....THANKS IN ADVANCE...
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: Emission Warranty - 11/16/2010
I HAVE TO AGREE ITS NOT A COVERED PART.
Re: Emission Warranty - 11/16/2010
all part of the plan to keep us guessing!
Re: srta trans warranty - 11/17/2010
i thought the flush code comes from the failed part too..
Re: srta trans warranty - 09/17/2010
i would say PART ONLY ....
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: What constitutes tampering? - 01/04/2011
Found this in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration...
Re: IGNITION LOCK CYLINDERS - 08/10/2011
At our dealership our parts person does the coding
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Forum - 04/10/2019
In this case, the transmission was sold over-the-counter and consumer repaired, therefore parts only.
ZPTC or ZPTI - 04/04/2019
Hey,We have a warranty transmission replacement. Transmission was purchased from us by a parts store (3/8/2017). I'm guessing our customer purchased the transmission from them. Customer installed. I'm thinking this should be a...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Forum - 04/02/2019
Is your parts department marking the parts at your standard warranty mark-up? We went back and forth, for some time, until the parts manager fixed the warranty oil & filters, under warranty, to a lower mark-up. Now, when I have a 'repair' that requires...
Forum - 06/19/2019
... are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time to replace the catalytic converter....
Forum - 04/29/2019
... I don't remember having so much difficulty with claim types. I thought that for part warranties the transaction type was based on the original purchase. If it was originally purchased over the counter, it would be an over the...
Forum - 04/24/2019
I'm talking about Part warranties.
Forum - 03/12/2019
HI Kristen, yes that is the section she stated also and the bulletin plus the parts P&P manual section but she absolutley refuses to believe this is for a PARTS warranty as well and will not pay for the charges due to it being a Transmission parts...
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
YOU CAN ALSO REFER TO: PARTS/PROGRAM AND PROMOTIONS/G_0000041021 IN GLOBAL CONNECT
LIfetime Warranty - 05/11/2010
Does anyone know if there is a change made in how to claim lifetime parts?
HELP!!! - 10/27/2010
... A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER IS 23010610..PART GROUP IS 4.282....THANKS IN ADVANCE...
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: Emission Warranty - 11/16/2010
I HAVE TO AGREE ITS NOT A COVERED PART.
Re: Emission Warranty - 11/16/2010
all part of the plan to keep us guessing!
Re: srta trans warranty - 11/17/2010
i thought the flush code comes from the failed part too..
Re: srta trans warranty - 09/17/2010
i would say PART ONLY ....
Re: srta trans warranty - 09/20/2010
i sure learned something new today..i always thought over the counter parts warranty were just that parts only no labor..
Re: 2 LABOR OPS SAME JOB - 08/09/2010
i usually make another line and transfer the parts its alot easier that way..
Re: What constitutes tampering? - 01/04/2011
Found this in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration...
Re: IGNITION LOCK CYLINDERS - 08/10/2011
At our dealership our parts person does the coding
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Forum - 04/10/2019
In this case, the transmission was sold over-the-counter and consumer repaired, therefore parts only.
ZPTC or ZPTI - 04/04/2019
Hey,We have a warranty transmission replacement. Transmission was purchased from us by a parts store (3/8/2017). I'm guessing our customer purchased the transmission from them. Customer installed. I'm thinking this should be a...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Forum - 04/02/2019
Is your parts department marking the parts at your standard warranty mark-up? We went back and forth, for some time, until the parts manager fixed the warranty oil & filters, under warranty, to a lower mark-up. Now, when I have a 'repair' that requires...
Forum - 06/19/2019
... are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time to replace the catalytic converter....
Forum - 04/29/2019
... I don't remember having so much difficulty with claim types. I thought that for part warranties the transaction type was based on the original purchase. If it was originally purchased over the counter, it would be an over the...
Forum - 04/24/2019
I'm talking about Part warranties.
Forum - 03/12/2019
HI Kristen, yes that is the section she stated also and the bulletin plus the parts P&P manual section but she absolutley refuses to believe this is for a PARTS warranty as well and will not pay for the charges due to it being a Transmission parts...
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 09/28/2018
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may...
Up Assembly Claim Help - 11/23/2018
Hi,We had a vehicle that needed a carrier bearing. The part was on back order. We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. ...
Transportation Claim - 11/19/2018
... to sublet it out to a body shop since we don't have one. My question is if there are any parts that need to be replaced during the repair the body shop gets those from our parts department and bills them out on his sublet bill. I am wondering if...
Forum - 11/28/2018
I get two invoices from parts, the one where they replaced the part and the original purchase. They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and...
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
What Would You Do - 06/18 - 05/22/2018
... filled the radiator surge tank with 1.6L of coolant to fill the lower surge tank chamber.The parts department charged one gallon of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the...
Forum - 04/25/2018
Effective for parts purchased on/after April 1, 2018.
CPO POWERTRAIN COVERAGE - 09/10/2018
... only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered part? Or must it have originally been a powertrain covered part in order to replace it under CPO Power...
Forum - 08/21/2018
I agree what KTurner said. That paragraph at the end of the Bulk Parts article is very helpful for the 1234yf. You can also just type in Bulk Parts in the search box in GlobalConnect and it will bring it up. You can go in and look up the part price...
Forum - 10/09/2018
Since this was an over-the counter sale it would have been parts only, no labor.
Forum - 10/22/2018
Parts must figure the difference between the recovered and charged amount shown on the printout.
Forum - 10/25/2018
jmeredith1099: does your dealership participate in the CTP Program? Dealers that participate maintain a service loaner/rental fleet with Chevrolet, Buick, and GMC vehicles. The program enables the dealer to make the decision for a same day service loaner....
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Forum - 06/20/2018
Refer to the Service Replacement Parts and Accessories Warranty Quick Reference Chart available within the Resources tab above and also in the Parts Policies & Procedures Manual Article 1.1: Parts replaced under new vehicle warranty will be covered...
special coverage 11175 - 06/05/2018
... Gear. this was performed and noe the shift cable broke again. The special coverage is out of date. Part would be good for a part warrant within the 12 month part coverage. I'm need to know if I claim this as a part warranty or could do a policy clai...
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 09/28/2017
... deploying, recycling, or disposing of airbags must be followed. Airbags for this recall are NOT part of the Used Airbag Return Process. ...
Forum - 09/25/2017
... block failure most likely knocked out the BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction...
Sealant Covered/Not Covered - 11/01/2017
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
REPLACE VS. RE-PLACE - 12/21/2017
... or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part...
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
Forum - 02/02/2018
I have a 2015 Silverado that my tech replaced the indirect fuel injector and done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 01/30/2017
the part probably failed inspection did the report give a reason ?
Options to address this situation: Internal transaction - reference this transaction in the future if the vehicle returns with a warrantable failure. CCND - labor only - no OLH. Closest to labor operation - wouldn't recommend this solution as you may...
Up Assembly Claim Help - 11/23/2018
Hi,We had a vehicle that needed a carrier bearing. The part was on back order. We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. ...
Transportation Claim - 11/19/2018
... to sublet it out to a body shop since we don't have one. My question is if there are any parts that need to be replaced during the repair the body shop gets those from our parts department and bills them out on his sublet bill. I am wondering if...
Forum - 11/28/2018
I get two invoices from parts, the one where they replaced the part and the original purchase. They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and...
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
What Would You Do - 06/18 - 05/22/2018
... filled the radiator surge tank with 1.6L of coolant to fill the lower surge tank chamber.The parts department charged one gallon of coolant out on the job card. The warranty administrator applied the bulletin specific labor operation for filling the...
Forum - 04/25/2018
Effective for parts purchased on/after April 1, 2018.
CPO POWERTRAIN COVERAGE - 09/10/2018
... only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered part? Or must it have originally been a powertrain covered part in order to replace it under CPO Power...
Forum - 08/21/2018
I agree what KTurner said. That paragraph at the end of the Bulk Parts article is very helpful for the 1234yf. You can also just type in Bulk Parts in the search box in GlobalConnect and it will bring it up. You can go in and look up the part price...
Forum - 10/09/2018
Since this was an over-the counter sale it would have been parts only, no labor.
Forum - 10/22/2018
Parts must figure the difference between the recovered and charged amount shown on the printout.
Forum - 10/25/2018
jmeredith1099: does your dealership participate in the CTP Program? Dealers that participate maintain a service loaner/rental fleet with Chevrolet, Buick, and GMC vehicles. The program enables the dealer to make the decision for a same day service loaner....
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Forum - 06/20/2018
Refer to the Service Replacement Parts and Accessories Warranty Quick Reference Chart available within the Resources tab above and also in the Parts Policies & Procedures Manual Article 1.1: Parts replaced under new vehicle warranty will be covered...
special coverage 11175 - 06/05/2018
... Gear. this was performed and noe the shift cable broke again. The special coverage is out of date. Part would be good for a part warrant within the 12 month part coverage. I'm need to know if I claim this as a part warranty or could do a policy clai...
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 09/28/2017
... deploying, recycling, or disposing of airbags must be followed. Airbags for this recall are NOT part of the Used Airbag Return Process. ...
Forum - 09/25/2017
... block failure most likely knocked out the BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction...
Sealant Covered/Not Covered - 11/01/2017
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
REPLACE VS. RE-PLACE - 12/21/2017
... or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part...
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
Forum - 02/02/2018
I have a 2015 Silverado that my tech replaced the indirect fuel injector and done an exhaust particulate filter cleaning. When submitting this claim would the indirect filter labor paying 1.0 be base only? Or would this include the exhaust particulate...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 01/30/2017
the part probably failed inspection did the report give a reason ?
Forum - 02/14/2017
... state we are suppose to enter the cost into net items? ive been entering the items into the parts feild with cost, and they have been paying for the most part. im just wondering where there is a breakdown of information? for instance...
Forum - 03/08/2017
Just as an FYI -- found out our Parts Manager can order thru the DWD Store!
Forum - 03/16/2017
Yes, I performed an adjustment to the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! ...
Forum - 01/12/2017
Submit on 1 line with OLH - do not check the button for excessive parts. It will pay without the excessive parts box checked.
Forum - 01/17/2017
I have had this reject come up with a couple of claims yesterday-one was with reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect...
Nov 16-1 Quiz - 10/26/2016
Just to clarify, I have completed the Nov 16-1 quiz and for 2. What is the recommended amount of customer participation for a Customer Enthusiasm repair? The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Forum - 12/09/2016
... replace decision, that includes the Warranty Code, to the job card. The printout copy must also be returned with the paperwork for each battery returned to the WPC....
Service Contract Claims ZSCT - 08/07/2017
How do I submit these claims with regards to the parts. I have one that paid but see that it didn't pay the parts mark up. This is for a condenser. I didn't think we had to do anything different with parts except in the case of radios. We don't do many...
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 07/10/2017
you might want to also make copies of any parts expidited bills too.
Forum - 04/07/2017
The parts department should be able to assist with this - providing a printout of the parts catalogue for the exchange component (EPIC, for example).
Forum - 03/22/2017
... the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several...
ac delco reman alternator - 08/11/2016
we installed ac delco alt bought from local parts store, came back for another alt. almost year later. parts says we can run under parts warranty,I don't see how? anyone run into this?
Forum - 10/28/2016
From Article 1.1.1 -Service Agent Parts and Accessories Warranty (Parts & Accessories Policies & Procedures Manual): Seals and GasketsFailures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal...
Cause Codes clarification - 09/27/2016
... written up to replace all loose door appliques, they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605,...
Forum - 10/12/2016
If we did end up getting some kind of customer participation, we would then need the Customer Participation Calculator attached to the RO, correct?
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
Re: HOW DO I CODE THIS? - 08/21/2015
The key to determine whether one line or not is whether one of the part failures caused the other to fail. If so, you could claim on one line. If not, you need additional line(s) for each part that failed independently of each other. Since it is not...
Re: Product safety 14116 Electric Power Steering Assist - 08/19/2015
the warranty parts center does inspect some but they also send some back to the suppliers who request them for inspection to find out if the part has failed..
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... and handling allowance reimbursement. Contact infoLink when the adjustment tires are ready for return. Goodyear Logistics will contact the dealership to schedule a pickup date for the adjustment tires. The completed Product Adjustment Claim Form must...
Re: What Would You Do - 06/15 - 06/30/2015
... vehicle covered under spa 14329 . he and i were having this discussion yesterday when ordering the parts for this job..he seems to have a problem when it comes to changing the 4 frame bolts when he replaces the steering gear housing and also to adding...
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) H...
ACCESSORY INSTALLS - 02/10/2015
... the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Thanks RChaney, I will see if we can proceed using it as a parts warranty!
... state we are suppose to enter the cost into net items? ive been entering the items into the parts feild with cost, and they have been paying for the most part. im just wondering where there is a breakdown of information? for instance...
Forum - 03/08/2017
Just as an FYI -- found out our Parts Manager can order thru the DWD Store!
Forum - 03/16/2017
Yes, I performed an adjustment to the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! ...
Forum - 01/12/2017
Submit on 1 line with OLH - do not check the button for excessive parts. It will pay without the excessive parts box checked.
Forum - 01/17/2017
I have had this reject come up with a couple of claims yesterday-one was with reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect...
Nov 16-1 Quiz - 10/26/2016
Just to clarify, I have completed the Nov 16-1 quiz and for 2. What is the recommended amount of customer participation for a Customer Enthusiasm repair? The quiz results marked this incorrect for me, but in the Nov 2016 Newsletter under "Dealer...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
Forum - 12/09/2016
... replace decision, that includes the Warranty Code, to the job card. The printout copy must also be returned with the paperwork for each battery returned to the WPC....
Service Contract Claims ZSCT - 08/07/2017
How do I submit these claims with regards to the parts. I have one that paid but see that it didn't pay the parts mark up. This is for a condenser. I didn't think we had to do anything different with parts except in the case of radios. We don't do many...
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 07/10/2017
you might want to also make copies of any parts expidited bills too.
Forum - 04/07/2017
The parts department should be able to assist with this - providing a printout of the parts catalogue for the exchange component (EPIC, for example).
Forum - 03/22/2017
... the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several...
ac delco reman alternator - 08/11/2016
we installed ac delco alt bought from local parts store, came back for another alt. almost year later. parts says we can run under parts warranty,I don't see how? anyone run into this?
Forum - 10/28/2016
From Article 1.1.1 -Service Agent Parts and Accessories Warranty (Parts & Accessories Policies & Procedures Manual): Seals and GasketsFailures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal...
Cause Codes clarification - 09/27/2016
... written up to replace all loose door appliques, they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605,...
Forum - 10/12/2016
If we did end up getting some kind of customer participation, we would then need the Customer Participation Calculator attached to the RO, correct?
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
Re: HOW DO I CODE THIS? - 08/21/2015
The key to determine whether one line or not is whether one of the part failures caused the other to fail. If so, you could claim on one line. If not, you need additional line(s) for each part that failed independently of each other. Since it is not...
Re: Product safety 14116 Electric Power Steering Assist - 08/19/2015
the warranty parts center does inspect some but they also send some back to the suppliers who request them for inspection to find out if the part has failed..
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... and handling allowance reimbursement. Contact infoLink when the adjustment tires are ready for return. Goodyear Logistics will contact the dealership to schedule a pickup date for the adjustment tires. The completed Product Adjustment Claim Form must...
Re: What Would You Do - 06/15 - 06/30/2015
... vehicle covered under spa 14329 . he and i were having this discussion yesterday when ordering the parts for this job..he seems to have a problem when it comes to changing the 4 frame bolts when he replaces the steering gear housing and also to adding...
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) H...
ACCESSORY INSTALLS - 02/10/2015
... the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Thanks RChaney, I will see if we can proceed using it as a parts warranty!
Re: Admin. Time for Freight claims with WPC - 05/01/2015
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
Re: WARRANTY ON A REPLACEMENT ENGINE - 01/13/2014
Parts Warranty? (ZPTI)
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin,...
USING EPIC HELP FIND LABOR OP - 04/10/2012
... and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part number in feild , I am only able...
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu...
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
Re: Business Choice - 09/20/2011
... to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was billed to so they can issue the credit to the proper place and...
Re: N0110 BATTERY - 01/19/2012
Just H route it with good notes. They randomly put part restrictions in place when engineering is reviewing particular components.
Re: GM FAMILY FIRST - 12/29/2011
... $100.00 + ($20.00 discount) REIMBURSEMENT TO DEALER Only dealers participating in program and offering Saturday service hours are eligible to submit for reimbursement. Submit claims through the Global Warranty Management...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Special Policy 10054 - 05/23/2012
FYI-Spoke to our District Rep, he says NO extra parts are allowed. Any other parts are the customer's responsibility.
Re: Sheet metal repair - 05/24/2012
When we have a similar situation here, we have the body shop manager come inspect the sheet metal parts when they arrive, that way, he makes the call on if it's damaged too much and needs sent back (through the parts dept) or they will take the time to...
Accessory Warranty - 06/25/2012
... one corner, evidently by a forklift. I applied for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... and inspection" to clean all of the sprockets, guides, etc and replace as necessary. If the other parts were damaged as a result of the failed timing chain, it would be considered "consequential damage". All parts necessary for this particular repair...
PET WARRANTY - 04/03/2024
... I am unsure if I submitted them correctly. For the "CUSTOMER/SERVICE AGENT PARTICIPATION AMOUNT" the PET form states...Enter the calculated balance (or adjusted balance, if applicable) in the customer/service agent participation field...
Forum - 03/15/2024
... At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I have to have parts go...
Forum - 01/30/2024
Glad you found your answer! A good resource is the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article...
PIP5896A Vette Engine exchange - 08/11/2023
... gmwpc.com which does not seem to valid. Also, do you know if the claim will reject with no part listed on claim? PQC sends out a direct replacement and no part is billed. We only get an exchange allowance. Update: correct...
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Forum - 03/16/2023
... or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people (because my main one has been out) the tech must say...
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
Re: WARRANTY ON A REPLACEMENT ENGINE - 01/13/2014
Parts Warranty? (ZPTI)
Re: Price of Optikleen on a PDI - 09/10/2013
We get warranty parts at 76% markup and we get Optikleen at $8.04
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin,...
USING EPIC HELP FIND LABOR OP - 04/10/2012
... and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part number in feild , I am only able...
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu...
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
Re: Business Choice - 09/20/2011
... to install any accessories ordered thru business choice and 2) The labor gets paid thru the open parts statement so I guess let whoever handles that know the job card where the labor was billed to so they can issue the credit to the proper place and...
Re: N0110 BATTERY - 01/19/2012
Just H route it with good notes. They randomly put part restrictions in place when engineering is reviewing particular components.
Re: GM FAMILY FIRST - 12/29/2011
... $100.00 + ($20.00 discount) REIMBURSEMENT TO DEALER Only dealers participating in program and offering Saturday service hours are eligible to submit for reimbursement. Submit claims through the Global Warranty Management...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Special Policy 10054 - 05/23/2012
FYI-Spoke to our District Rep, he says NO extra parts are allowed. Any other parts are the customer's responsibility.
Re: Sheet metal repair - 05/24/2012
When we have a similar situation here, we have the body shop manager come inspect the sheet metal parts when they arrive, that way, he makes the call on if it's damaged too much and needs sent back (through the parts dept) or they will take the time to...
Accessory Warranty - 06/25/2012
... one corner, evidently by a forklift. I applied for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... and inspection" to clean all of the sprockets, guides, etc and replace as necessary. If the other parts were damaged as a result of the failed timing chain, it would be considered "consequential damage". All parts necessary for this particular repair...
PET WARRANTY - 04/03/2024
... I am unsure if I submitted them correctly. For the "CUSTOMER/SERVICE AGENT PARTICIPATION AMOUNT" the PET form states...Enter the calculated balance (or adjusted balance, if applicable) in the customer/service agent participation field...
Forum - 03/15/2024
... At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I have to have parts go...
Forum - 01/30/2024
Glad you found your answer! A good resource is the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article...
PIP5896A Vette Engine exchange - 08/11/2023
... gmwpc.com which does not seem to valid. Also, do you know if the claim will reject with no part listed on claim? PQC sends out a direct replacement and no part is billed. We only get an exchange allowance. Update: correct...
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Forum - 03/16/2023
... or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people (because my main one has been out) the tech must say...
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
Forum - 04/04/2023
There are a few ways to handle this. I flag my tech 1.7 at $131.00 and when parts bills out the stuff I have a programmed discount in CDK that adjusts the parts to $180.00 I have seen places that have parts adjust the prices manually, which my parts director...
Forum - 06/07/2023
I know on the app Parts Workbench Plus, you can look up the part and the difference between the listed(?) price and dealer(?). you can claim under (I forget at the moment) either part expedite or freight. I would have to be entering one to be sure.
Forum - 05/08/2023
It looks like your part number might fall under AC Delco advantage Chassis parts which are only 12 months. Take a look in the Warranty resource center, click on Programs and claim submissions, then under "Parts and Accessory Warranties" click on...
Forum - 06/24/2022
Thanks for posting this Kristen. When you say the "full warranty applicable" would that mean...if the customer does participate in a policy repair where the part would be warrantied say under the 24/unlimited they do get the full 2 year warranty on it...
Forum - 07/11/2022
keep on one line, mgr auth excessive parts with explanation to validate the additional claim.
Forum - 07/12/2022
... the airbags in a temp controlled area,,,we here in Florida frequently cant even walk into the parts scrap area as it is soo hot,,,maybe way over 100',,,and parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no...
Transmission over the counter claim - 01/18/2023
... I can get the numbers, but I'm just curious if anyone else has ran an over-the-counter parts claim on a Transmission assembly, and if the Serial numbers are indeed required? I've looked through P&P and the applicable bulletins and I’m...
Forum - 08/24/2021
I would probable use 6429919, as it would fall under 'safety'. The parts department should be able to give you a part #, but I have never used a part # on a CCND
Sublet - 09/20/2021
We had a customer come in with a water leak, and they had a vendor come in to diagnose it. But parts had to be ordered, so the customer took their vehicle. The advisor billed out the sublet and I asked him to remove it from that repair order and bill...
What Would You Do - 06/22 - 05/25/2022
... a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area,...
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the ...
Forum - 02/15/2022
... as the ISTORE. You can find service materials such as multi-point inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection f...
Forum - 04/22/2022
... found out that the dealer that is being reimbursed directly from GM needs to supply the parts because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to jive with the dealers parts marku...
Forum - 04/28/2022
GM SERVICE REPLACEMENT PARTS,,,DEALER INSTALLED,,,24 MTHS/UNLIMITED MILES,,,IF SOLD OTC 24 MONTHS PARTS ONLY
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Forum - 10/23/2019
This is so frustrating. I just searched and saw this message as I am currently struggling to get one of these part expedite charges paid. I can understand if it was an over the counter parts warranty but for a dealer installed parts warranty I think it...
Forum - 10/29/2019
i used the partial labor op and it worked
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
CPO and the WPC - 07/30/2019
Should we be retaining CPO warranty parts for the WPC?For some reason the parts department has decided this is not required...I have checked a few resources and can not find where it states specifically CPO parts retention.
Forum - 08/28/2019
I had the same exact issue just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know...
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight...
WPC REQUEST ON AN ENGINE NOT YET PAID - 04/16/2020
HAS AND OR CAN WPC REQUEST AN ENGINE/PART THAT HAS NOT BEEN PAID???
Forum - 04/01/2020
What transaction type did you select, and what is the part?
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
There are a few ways to handle this. I flag my tech 1.7 at $131.00 and when parts bills out the stuff I have a programmed discount in CDK that adjusts the parts to $180.00 I have seen places that have parts adjust the prices manually, which my parts director...
Forum - 06/07/2023
I know on the app Parts Workbench Plus, you can look up the part and the difference between the listed(?) price and dealer(?). you can claim under (I forget at the moment) either part expedite or freight. I would have to be entering one to be sure.
Forum - 05/08/2023
It looks like your part number might fall under AC Delco advantage Chassis parts which are only 12 months. Take a look in the Warranty resource center, click on Programs and claim submissions, then under "Parts and Accessory Warranties" click on...
Forum - 06/24/2022
Thanks for posting this Kristen. When you say the "full warranty applicable" would that mean...if the customer does participate in a policy repair where the part would be warrantied say under the 24/unlimited they do get the full 2 year warranty on it...
Forum - 07/11/2022
keep on one line, mgr auth excessive parts with explanation to validate the additional claim.
Forum - 07/12/2022
... the airbags in a temp controlled area,,,we here in Florida frequently cant even walk into the parts scrap area as it is soo hot,,,maybe way over 100',,,and parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no...
Transmission over the counter claim - 01/18/2023
... I can get the numbers, but I'm just curious if anyone else has ran an over-the-counter parts claim on a Transmission assembly, and if the Serial numbers are indeed required? I've looked through P&P and the applicable bulletins and I’m...
Forum - 08/24/2021
I would probable use 6429919, as it would fall under 'safety'. The parts department should be able to give you a part #, but I have never used a part # on a CCND
Sublet - 09/20/2021
We had a customer come in with a water leak, and they had a vendor come in to diagnose it. But parts had to be ordered, so the customer took their vehicle. The advisor billed out the sublet and I asked him to remove it from that repair order and bill...
What Would You Do - 06/22 - 05/25/2022
... a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area,...
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the ...
Forum - 02/15/2022
... as the ISTORE. You can find service materials such as multi-point inspection forms, warranty parts tags, seat covers, clothing etc.... It's billed to your open parts account. Really about the only thing i order is the parts tags and the inspection f...
Forum - 04/22/2022
... found out that the dealer that is being reimbursed directly from GM needs to supply the parts because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to jive with the dealers parts marku...
Forum - 04/28/2022
GM SERVICE REPLACEMENT PARTS,,,DEALER INSTALLED,,,24 MTHS/UNLIMITED MILES,,,IF SOLD OTC 24 MONTHS PARTS ONLY
Forum - 10/10/2019
Did you have to partially remove factory primer? If not you may have to use the partial finish labor op. I have ran into this problem lately. Depending on the size of repair, I have had to use the partial refinish labor op. Ho...
Forum - 10/23/2019
This is so frustrating. I just searched and saw this message as I am currently struggling to get one of these part expedite charges paid. I can understand if it was an over the counter parts warranty but for a dealer installed parts warranty I think it...
Forum - 10/29/2019
i used the partial labor op and it worked
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
CPO and the WPC - 07/30/2019
Should we be retaining CPO warranty parts for the WPC?For some reason the parts department has decided this is not required...I have checked a few resources and can not find where it states specifically CPO parts retention.
Forum - 08/28/2019
I had the same exact issue just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know...
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight...
WPC REQUEST ON AN ENGINE NOT YET PAID - 04/16/2020
HAS AND OR CAN WPC REQUEST AN ENGINE/PART THAT HAS NOT BEEN PAID???
Forum - 04/01/2020
What transaction type did you select, and what is the part?
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 01/15/2020
I make copies of the ro docs and print out the main page of the parts request. Then I take those to the parts dept where they handle the rest - packaging, printing labels, and getting it out the door. I do have a spreadsheet where I keep track. ...
Forum - 01/17/2020
I ran one with customer participation and claimed the 45.00 adm. allowance and it paid.
Pre-approval request submission - 11/24/2020
Hi all I was curious as to how everyone handles these submissions. I have a DMA pre approval for GM participation. The full cost of repair is $11,000. Our DMA approved for $3000 of that to GM participation. The repair is spread...
Forum - 10/08/2020
Hi CarolRoyal - I agree, cost for the part is $11.88 ($2.97/quart).
Forum - 10/02/2020
OLH AND PARTS. IT SHOULD GO THROUGH
Forum - 09/23/2020
The only problem with the claim is excessive parts. She will either have to update the PET for the correct amount and then resubmit with Auth "P" if within her dealership auth limits or she will have to write that part off. The only problem at this...
Forum - 08/24/2020
That is how I handle parts warranties, blocked by master warranty.
Forum - 03/17/2021
They have to indicate what part came apart and caused the metal debris
Forum - 12/23/2020
From what I understand, each part has it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might...
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 12/12/2022
... a lot of ways to handle this. The most common that I hear from other admins is that you remove the parts and labor from your claim and submit for the net that you can get and you clear the rest in accounting to discount which usually washes to an advertising...
Sheet metal repair - 05/24/2012
... at our dealership (we have a body shop). We ordered a hood from GM and it came damaged to our parts department. Question is: Does anyone know of any procedure, policy, etc of how much damage the hood requires before we would send it back? Basically,...
Camshaft Cover and Intake Manifold - 01/12/2017
... separately then the intake manifold time should be reduced since the camshaft cover removal is part of the intake manifold time, correct? Thanks so much for any info. ...
Forum - 02/09/2017
... Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. ...
Forum - 03/12/2018
I think there is a fine line for it. In P&P article 2.15 Warranty Parts Expediting, it says: "Warranty Parts Expediting GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Re: What constitutes tampering? - 01/06/2011
... in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the...
Tire Warranty on On A Roll Tires - 11/28/2008
... stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any other tire claim, being that...
Forum - 09/19/2007
... us the concern.If it is handled properly the Survey shouldn't be of concern.We have had customers return the surveys completely satisfied when we found no problems!...
Forum - 09/19/2007
I have parts bill 1 quantity of part number 1051515 on the RO. When i submit it i enter 4.75 in net. The only way a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i...
Re: goodwill Special Policy - 01/17/2008
... amount that represents the amount allowed for excahnge in other words the freight..right.Well, the parts department tells me they are no longer overnighting the part sooo does this mean that we will not charge freight???? Then the parts dept. said that...
Re: administrative allowances - 01/08/2008
[quote] GMNL26089: I keep the .2 for Service and the 20.00 goes to parts. (Per our Parts Manager!) [/quote] I've been taught to add the .2 to labor tech time and put 20.00 for handling fee under net items to go to parts. The Admin. Allowance will go into...
Forum - 09/20/2007
[quote]I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else![/quote] Here's a tip: look at the part description that is billed out on the RO. It will almost...
Open Repair Orders - 09/25/2007
... within 60 days of originating the repair. Best practice is to close the repair order whenever parts are ordered and the vehicle leaves the dealership. Reference the original repair order on the subsequent claim when the customer returns to have the...
I make copies of the ro docs and print out the main page of the parts request. Then I take those to the parts dept where they handle the rest - packaging, printing labels, and getting it out the door. I do have a spreadsheet where I keep track. ...
Forum - 01/17/2020
I ran one with customer participation and claimed the 45.00 adm. allowance and it paid.
Pre-approval request submission - 11/24/2020
Hi all I was curious as to how everyone handles these submissions. I have a DMA pre approval for GM participation. The full cost of repair is $11,000. Our DMA approved for $3000 of that to GM participation. The repair is spread...
Forum - 10/08/2020
Hi CarolRoyal - I agree, cost for the part is $11.88 ($2.97/quart).
Forum - 10/02/2020
OLH AND PARTS. IT SHOULD GO THROUGH
Forum - 09/23/2020
The only problem with the claim is excessive parts. She will either have to update the PET for the correct amount and then resubmit with Auth "P" if within her dealership auth limits or she will have to write that part off. The only problem at this...
Forum - 08/24/2020
That is how I handle parts warranties, blocked by master warranty.
Forum - 03/17/2021
They have to indicate what part came apart and caused the metal debris
Forum - 12/23/2020
From what I understand, each part has it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might...
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 12/12/2022
... a lot of ways to handle this. The most common that I hear from other admins is that you remove the parts and labor from your claim and submit for the net that you can get and you clear the rest in accounting to discount which usually washes to an advertising...
Sheet metal repair - 05/24/2012
... at our dealership (we have a body shop). We ordered a hood from GM and it came damaged to our parts department. Question is: Does anyone know of any procedure, policy, etc of how much damage the hood requires before we would send it back? Basically,...
Camshaft Cover and Intake Manifold - 01/12/2017
... separately then the intake manifold time should be reduced since the camshaft cover removal is part of the intake manifold time, correct? Thanks so much for any info. ...
Forum - 02/09/2017
... Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. ...
Forum - 03/12/2018
I think there is a fine line for it. In P&P article 2.15 Warranty Parts Expediting, it says: "Warranty Parts Expediting GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Re: What constitutes tampering? - 01/06/2011
... in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the...
Tire Warranty on On A Roll Tires - 11/28/2008
... stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any other tire claim, being that...
Forum - 09/19/2007
... us the concern.If it is handled properly the Survey shouldn't be of concern.We have had customers return the surveys completely satisfied when we found no problems!...
Forum - 09/19/2007
I have parts bill 1 quantity of part number 1051515 on the RO. When i submit it i enter 4.75 in net. The only way a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i...
Re: goodwill Special Policy - 01/17/2008
... amount that represents the amount allowed for excahnge in other words the freight..right.Well, the parts department tells me they are no longer overnighting the part sooo does this mean that we will not charge freight???? Then the parts dept. said that...
Re: administrative allowances - 01/08/2008
[quote] GMNL26089: I keep the .2 for Service and the 20.00 goes to parts. (Per our Parts Manager!) [/quote] I've been taught to add the .2 to labor tech time and put 20.00 for handling fee under net items to go to parts. The Admin. Allowance will go into...
Forum - 09/20/2007
[quote]I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else![/quote] Here's a tip: look at the part description that is billed out on the RO. It will almost...
Open Repair Orders - 09/25/2007
... within 60 days of originating the repair. Best practice is to close the repair order whenever parts are ordered and the vehicle leaves the dealership. Reference the original repair order on the subsequent claim when the customer returns to have the...
CODING CONFUSION - 11/27/2007
... ON -- FOUND CODE #C0455 & DOC#1898992.. FOLLOWED DOCUMENT AS INSTRUCTED / NOTHING REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
drunk Corvette owner - 11/19/2007
... and get his problem taken care of, and we'd order a horn and do an exchange next day. The customer returned several hours later, 3 sheets to the wind, and went berserk over the installation of a truck horn in his beloved Corvette! He went over the counter...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Saving for a rainy day - 12/11/2008
... they removed the metal coinbox, complete with coins, the rattle noise was gone. The coinbox was returned to the customer and concern was fixed....
Re: DUAL HEADREST DVD - 12/12/2008
... that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor submits for the credits. They are paid once a month on a separate part invoice. The invoice type is Request for Credit/363. [/quote] IT...
Re: Record Keeping - 07/08/2008
I keep all my old schedules. I make notes on them on what has paid, what's h-routed and what returned. I don't have a log book and I find that this way works well for me.
Re: Tire Claim - 07/14/2008
Since you already have your adjustments, return the tires, hold the claim unti you have verified they have been received via UPS and the shipping number. Once they are in delivered status, submit the claim with .3 admin. You cannot get the alignment...
Re: Tire Claim - 07/15/2008
WE SEE ALOT OF GENERAL TIRES FAIL DUE TO PREMATURE WEAR. YOU SHOULD HAVE NO PROBLEM GETTING THAT PAID. LIKE I SAID, RETURN THE TIRES AND TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET...
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give enough money to cover the cost + 40% on the clamps,...
A new one for me.... - 07/31/2008
... the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower part of both right doors at the bottom. How would...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: Repeat Repair Log - 12/03/2008
I don't keep a log but then again, my AVM advised me not to apply a B auth when submitting the original claim. When it returns for a repeat/related repair, apply the B auth. This plays hovac with my percentage but my mgr allows me to adjust for this.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I USE THE PARTS DEPT ALOT BECAUSE I WORKED PARTS FOR ALMOST 10 YEARS BEFORE GOING TO WARRANTY. THAT IS A SYSTEM I KNOW HOW TO USE TO MY ADVANTAGE, MY PARTS MANAGER...
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
QUESTION: BULLETIN STATES TO LUBRICATE REGULATOR RAILS.... THE TECH DIDNT CHARGE OUT THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... taking the time to correctly fill out paper work with the customer required for the buyback and returning it to GM....
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
Re: We need your warranty success story! - 01/14/2011
My service manager, and ASM made a huge mistake that was going to cost the company over $2000.00. They told our parts manager to order a radio customer pay who in turn told SPECMO that the radio was COD and not warranty. The service manager and ASM decided...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP. [/quote] When...
Re: LOCAL FREIGHT - 12/22/2010
... getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped to attach to the job card. Your extra cost plus freight...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
Re: TRANSAXLE WARRANTY - 06/19/2009
P&P Article 1.1.3.2.1 GM Service Replacement Powertrain and GM Performance Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty...
Lost Rep - 09/21/2009
Just curious if anyone else lost their Service Rep on Friday? Ours got reassigned to a different area. Not sure who we got in return. Kinda crazy!
... ON -- FOUND CODE #C0455 & DOC#1898992.. FOLLOWED DOCUMENT AS INSTRUCTED / NOTHING REPLACED, VEH RETURNED TO CUSTOMER "TECH HAS 1.0HRS" -- WOULD THIS FALL UNDER A COVERED NPF LABOR OP OR INTERNAL LINE ...
drunk Corvette owner - 11/19/2007
... and get his problem taken care of, and we'd order a horn and do an exchange next day. The customer returned several hours later, 3 sheets to the wind, and went berserk over the installation of a truck horn in his beloved Corvette! He went over the counter...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Saving for a rainy day - 12/11/2008
... they removed the metal coinbox, complete with coins, the rattle noise was gone. The coinbox was returned to the customer and concern was fixed....
Re: DUAL HEADREST DVD - 12/12/2008
... that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor submits for the credits. They are paid once a month on a separate part invoice. The invoice type is Request for Credit/363. [/quote] IT...
Re: Record Keeping - 07/08/2008
I keep all my old schedules. I make notes on them on what has paid, what's h-routed and what returned. I don't have a log book and I find that this way works well for me.
Re: Tire Claim - 07/14/2008
Since you already have your adjustments, return the tires, hold the claim unti you have verified they have been received via UPS and the shipping number. Once they are in delivered status, submit the claim with .3 admin. You cannot get the alignment...
Re: Tire Claim - 07/15/2008
WE SEE ALOT OF GENERAL TIRES FAIL DUE TO PREMATURE WEAR. YOU SHOULD HAVE NO PROBLEM GETTING THAT PAID. LIKE I SAID, RETURN THE TIRES AND TRACK THEM VIA UPS. ONCE THEY ARE IN DELIVERED STATUS, WAIT ABOUT 2-3 DAYS AND SUBMIT THE E0432 OPERATION AND GET...
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give enough money to cover the cost + 40% on the clamps,...
A new one for me.... - 07/31/2008
... the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower part of both right doors at the bottom. How would...
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: Repeat Repair Log - 12/03/2008
I don't keep a log but then again, my AVM advised me not to apply a B auth when submitting the original claim. When it returns for a repeat/related repair, apply the B auth. This plays hovac with my percentage but my mgr allows me to adjust for this.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... YOUR AVM CAN SEE YOU'VE JUMPED THROUGH THE HOOPS AND YOU'RE LAYING IT IN HIS/HER LAP. I USE THE PARTS DEPT ALOT BECAUSE I WORKED PARTS FOR ALMOST 10 YEARS BEFORE GOING TO WARRANTY. THAT IS A SYSTEM I KNOW HOW TO USE TO MY ADVANTAGE, MY PARTS MANAGER...
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
QUESTION: BULLETIN STATES TO LUBRICATE REGULATOR RAILS.... THE TECH DIDNT CHARGE OUT THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... taking the time to correctly fill out paper work with the customer required for the buyback and returning it to GM....
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
Re: We need your warranty success story! - 01/14/2011
My service manager, and ASM made a huge mistake that was going to cost the company over $2000.00. They told our parts manager to order a radio customer pay who in turn told SPECMO that the radio was COD and not warranty. The service manager and ASM decided...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP. [/quote] When...
Re: LOCAL FREIGHT - 12/22/2010
... getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped to attach to the job card. Your extra cost plus freight...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
Re: TRANSAXLE WARRANTY - 06/19/2009
P&P Article 1.1.3.2.1 GM Service Replacement Powertrain and GM Performance Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty...
Lost Rep - 09/21/2009
Just curious if anyone else lost their Service Rep on Friday? Ours got reassigned to a different area. Not sure who we got in return. Kinda crazy!
Re: STRAIGHT TIME - 03/11/2010
... WITH YOUR TIME..BUT MAY HAVE TO H ROUTE...IVE HAD ONE STRAIGHT TIME THAT HAD A CEILING AND WHEN IT RETURNED THEY TOLD ME WHAT THE CEILING WAS...SUCKED THAT WE LOST A FEW HOURS BUT NOW I KNOW HOW MUCH TO CLAIM FOR IT.......
Re: PDI ADD TIME CADILLAC SRX - 12/10/2009
Same problem here. I sent it in and asked .2 and was rejected. I returned it with .1 hr. and we'll see wheat happens tomorrow!
Re: More Global Warranty questions - 02/03/2010
... have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Forum - 04/22/2019
Sorry, I know the answer GMPP must comply with all policies contained in the P&P manual. Just return from week of vacation and Service Advisor was insisting she was right. Many Thanks
Forum - 04/04/2019
... to report discount. The spreadsheet calculates the percentages of the total discount to parts and to service and each manager pushes their percentage of the discount to advertising. The parts are billed regularly but we have special parts codes for Dexos5,...
Forum - 03/20/2019
... usually dealer trades...they are more likely to help otherwise no more dealer trading with that particular dealership in the future. ...
Forum - 11/16/2018
Are you using the fluid as a causal part? If so, leave the fluid billed, remove the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting...
Forum - 03/08/2019
... of the rental and as per P&P I require them to identify the purpose of the use of the loaner (parts delay, vehicle disabled, etc) and anything over 3 days with pre-auth involved requires a calendar or typed out timeline to identify support for each...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary,...
Forum - 01/28/2019
... to replace the second module. I am dealing with a similar situation where we replaced a part. It failed before leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch t...
Forum - 03/15/2018
We just close our CCND's to internal and pay the tech .3 at cost. Our reasoning for this is that more than likely the vehicle will return with the same concern in the future and if a related issue is found, that would generate a repeat repair.
Forum - 03/23/2018
The technician did not clock on and off the required amount for the other parts that were replaced, therefore no OLH can be given to the technician. The only thing that can be done is to have management sign off on excess parts because they did have an...
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Forum - 04/27/2018
... that has expired, although will be available again in print in the near future. "If the causal part is a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet...
Forum - 05/17/2018
... GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically apply the appropriate parts mark-up to the $3.22 and process the claim. Note, you...
Forum - 05/09/2018
I received the same reply, but, I have an issue with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support...
Forum - 05/01/2018
Well the Warranty Document "Submitting Bulk Parts on a Transaction" has Dex-Cool listed as being available in 1-55 gallons where GWM quantity = 1 gallon. In the print above the chart says "Global Warranty Management is programmed to reimburse bulk...
Forum - 09/12/2018
... as a monthly bonus and I am pretty sure they will pay me the $25.00 processing fee on all WPC return requests since I have to generate the shipping label and documentation for the returns. (I asked for half but I think he will pay me 100% on that) The...
What Would You Do - 02/17 - 01/23/2017
... plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water intrusion, and overhaul the transmission due to coolant in the transmission fluid.How should the warranty administrator proceed...
Forum - 03/16/2017
... my DBC chat with MaTheresa she said it was now reimbursed as quarts even though it is a gallon part number. My parts dept agreed to charge a gallon as a quantity 4 and adjust pricing, but that messed up the sales numbers because it is RIM protected in...
Forum - 02/14/2017
... during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net...
Forum - 01/18/2017
... for your help. This is my reject message. I looked at the seal kit. Has a lot of parts in it. My parts person through a fit when I asked him to look up each seal individually. What operation code do you typically use when...
2.4L Engine - 01/19/2017
... or cracked, pistons and rings need replacing, rod bearing, tensioners and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down...
Forum - 01/19/2017
... labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number" field or in the free flow text field...
Forum - 03/31/2017
... Cases (Passenger Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional information available within Article 1.3.8 of the Parts Policies...
... WITH YOUR TIME..BUT MAY HAVE TO H ROUTE...IVE HAD ONE STRAIGHT TIME THAT HAD A CEILING AND WHEN IT RETURNED THEY TOLD ME WHAT THE CEILING WAS...SUCKED THAT WE LOST A FEW HOURS BUT NOW I KNOW HOW MUCH TO CLAIM FOR IT.......
Re: PDI ADD TIME CADILLAC SRX - 12/10/2009
Same problem here. I sent it in and asked .2 and was rejected. I returned it with .1 hr. and we'll see wheat happens tomorrow!
Re: More Global Warranty questions - 02/03/2010
... have it printed out and in front of me. What does the document look like that comes into the open parts account, this is the issue I guess I am not understanding? Does it show up on the open parts account the next day I assume? I submitted claims...
Forum - 04/22/2019
Sorry, I know the answer GMPP must comply with all policies contained in the P&P manual. Just return from week of vacation and Service Advisor was insisting she was right. Many Thanks
Forum - 04/04/2019
... to report discount. The spreadsheet calculates the percentages of the total discount to parts and to service and each manager pushes their percentage of the discount to advertising. The parts are billed regularly but we have special parts codes for Dexos5,...
Forum - 03/20/2019
... usually dealer trades...they are more likely to help otherwise no more dealer trading with that particular dealership in the future. ...
Forum - 11/16/2018
Are you using the fluid as a causal part? If so, leave the fluid billed, remove the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting...
Forum - 03/08/2019
... of the rental and as per P&P I require them to identify the purpose of the use of the loaner (parts delay, vehicle disabled, etc) and anything over 3 days with pre-auth involved requires a calendar or typed out timeline to identify support for each...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary,...
Forum - 01/28/2019
... to replace the second module. I am dealing with a similar situation where we replaced a part. It failed before leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch t...
Forum - 03/15/2018
We just close our CCND's to internal and pay the tech .3 at cost. Our reasoning for this is that more than likely the vehicle will return with the same concern in the future and if a related issue is found, that would generate a repeat repair.
Forum - 03/23/2018
The technician did not clock on and off the required amount for the other parts that were replaced, therefore no OLH can be given to the technician. The only thing that can be done is to have management sign off on excess parts because they did have an...
Forum - 03/26/2018
From our experience, when the customer returns to have the new module installed, the previous job card is referred to for diagnositics with the labor operation for the failed module claimed. The previous job card is closed internally.
Forum - 04/27/2018
... that has expired, although will be available again in print in the near future. "If the causal part is a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet...
Forum - 05/17/2018
... GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically apply the appropriate parts mark-up to the $3.22 and process the claim. Note, you...
Forum - 05/09/2018
I received the same reply, but, I have an issue with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support...
Forum - 05/01/2018
Well the Warranty Document "Submitting Bulk Parts on a Transaction" has Dex-Cool listed as being available in 1-55 gallons where GWM quantity = 1 gallon. In the print above the chart says "Global Warranty Management is programmed to reimburse bulk...
Forum - 09/12/2018
... as a monthly bonus and I am pretty sure they will pay me the $25.00 processing fee on all WPC return requests since I have to generate the shipping label and documentation for the returns. (I asked for half but I think he will pay me 100% on that) The...
What Would You Do - 02/17 - 01/23/2017
... plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water intrusion, and overhaul the transmission due to coolant in the transmission fluid.How should the warranty administrator proceed...
Forum - 03/16/2017
... my DBC chat with MaTheresa she said it was now reimbursed as quarts even though it is a gallon part number. My parts dept agreed to charge a gallon as a quantity 4 and adjust pricing, but that messed up the sales numbers because it is RIM protected in...
Forum - 02/14/2017
... during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net...
Forum - 01/18/2017
... for your help. This is my reject message. I looked at the seal kit. Has a lot of parts in it. My parts person through a fit when I asked him to look up each seal individually. What operation code do you typically use when...
2.4L Engine - 01/19/2017
... or cracked, pistons and rings need replacing, rod bearing, tensioners and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down...
Forum - 01/19/2017
... labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number" field or in the free flow text field...
Forum - 03/31/2017
... Cases (Passenger Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional information available within Article 1.3.8 of the Parts Policies...
Forum - 05/03/2017
... Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor damaged by a failed caliper for that very reason recently....
Forum - 05/08/2017
What i would have done is: document the failure of lamp seal and close out ticket as customer pay (with parts on order). Once all parts were in, schedule customer for repair and submit then. We sublet our glass r&r's, so we have to account for their...
What Would You Do - 09/17 - 08/22/2017
... with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of the additional necessary parts. The claim rejected with errors...
Forum - 06/05/2017
... component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary to cover the labor for repair/replacement of the subsequently...
Forum - 02/07/2018
... review with the WSC, the freight expense was approved. The dealer was able to clarify that the part was not ordered OVN, but the PDC automatically overnighted the part with the corresponding charge. The dealer was also able to show that the part invoice...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 03/06/2018
If the vehicle had returned to the dealership that did the original repair, it would be considered a "come back". Therefore NOT warranty. However, I agree with jblox that it should not be the customer's responsibility. I would definitely...
Forum - 12/20/2017
... LOF, MPVI, & Tire Rotate service. During the MPVI the technician finds a warrantable failure. Parts are ordered. The customer returns at a later, subsequent, date to have the new component installed. This is considered an added customer concern and...
Forum - 01/18/2018
No specific part warranty authorization. A copy of the original parts invoice or job card is required to support a part replacement transaction.
What Would You Do - 02/18 - 01/22/2018
... case gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 11/14/2017
Reference the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart located within the Parts Policies & Procedures Manual Article 1.1 GM Accessories (excluding Associated Accessories): Dealer Installed*:If dealer installed and...
Forum - 10/26/2017
... back. Would this have been a situation where Enterprise should have been used, so customer could return it to the closest Enterprise location? I know that they will charge a higher fee, for 1-way rentals, but I have been successful at getting those paid,...
Airbag Recalls - 12/04/2017
So I was wondering if, on airbag recalls that require the return of the airbag, would you still have to put a 15 day hold on the airbag or could you ship them out that day? Also, when submitting for the administrative allowance, would you do that when...
Forum - 09/25/2017
... submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor...
Forum - 09/05/2017
I've already emailed my WSC to ask if they can return it ASAP due to the known problem and she's usually pretty responsive to that. I agree though, it's annoying waiting for something to come back just so you can send it on its way again and wa...
Forum - 09/14/2017
... of the condition. Our shop usually pays the tech shop time, documents and if the condition returns and turns out to be a powertrain component failure, will claim SOME of the time as OLH, referencing the prior repair order (usually up to .3)....
Re: What would you do? - 07/20/2012
... punch everything, no exceptions. The claim will need to be submitted again to the help desk with parts and labor billed out and then the customer's participation amount in that particular box toward the bottom of the claim but your DVM isn't done "helping"...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Pyramid Repair? or three separate claims - 01/21/2013
I have a repair to submit that involves replacing three different parts. I have seen a document in the last few days outlining the proper way to submit,but now I can't find it. Customer came in with complaint "drivers seat heater shuts off. tech first...
Re: Sublet - 07/17/2013
If the parts were from your dealership and billed out on the RO, then yes, put them in the parts field. --Also brings to mind that you could have labor on the claim also. We had an instance where our tech did r-r on the headliner to find the stationary...
Re: What should I do? - 12/16/2011
... in a drivers door lock switch. Gave the customer the benefit of the doubt in hopes that they will return for future service....
Service Call - 11/21/2011
... no codes since he didn't take the tester that produces a print-out with him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims...
Re: CURIOUS ABOUT PAY - 01/25/2012
... let them get away with. I handle 3 different manufacturers Chevy, Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked...
Re: Special Policy 10054 - 02/22/2012
... responsible for 50% of the repair so you must include the amount the customer paid in the Customer Participation box. Of course this is just for regular submission. Did the customer have GMPP? Whenever there's customer participation you still put all...
Re: Recall 13426 - 03/19/2014
... for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If you used the correct parts on the first repair...then you will...
... Required Operating Procedures #3 in details of cause section of the bulletin. I had a claim returned to me by WSC for replacement of a rotor damaged by a failed caliper for that very reason recently....
Forum - 05/08/2017
What i would have done is: document the failure of lamp seal and close out ticket as customer pay (with parts on order). Once all parts were in, schedule customer for repair and submit then. We sublet our glass r&r's, so we have to account for their...
What Would You Do - 09/17 - 08/22/2017
... with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of the additional necessary parts. The claim rejected with errors...
Forum - 06/05/2017
... component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary to cover the labor for repair/replacement of the subsequently...
Forum - 02/07/2018
... review with the WSC, the freight expense was approved. The dealer was able to clarify that the part was not ordered OVN, but the PDC automatically overnighted the part with the corresponding charge. The dealer was also able to show that the part invoice...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Forum - 03/06/2018
If the vehicle had returned to the dealership that did the original repair, it would be considered a "come back". Therefore NOT warranty. However, I agree with jblox that it should not be the customer's responsibility. I would definitely...
Forum - 12/20/2017
... LOF, MPVI, & Tire Rotate service. During the MPVI the technician finds a warrantable failure. Parts are ordered. The customer returns at a later, subsequent, date to have the new component installed. This is considered an added customer concern and...
Forum - 01/18/2018
No specific part warranty authorization. A copy of the original parts invoice or job card is required to support a part replacement transaction.
What Would You Do - 02/18 - 01/22/2018
... case gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 11/14/2017
Reference the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart located within the Parts Policies & Procedures Manual Article 1.1 GM Accessories (excluding Associated Accessories): Dealer Installed*:If dealer installed and...
Forum - 10/26/2017
... back. Would this have been a situation where Enterprise should have been used, so customer could return it to the closest Enterprise location? I know that they will charge a higher fee, for 1-way rentals, but I have been successful at getting those paid,...
Airbag Recalls - 12/04/2017
So I was wondering if, on airbag recalls that require the return of the airbag, would you still have to put a 15 day hold on the airbag or could you ship them out that day? Also, when submitting for the administrative allowance, would you do that when...
Forum - 09/25/2017
... submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor...
Forum - 09/05/2017
I've already emailed my WSC to ask if they can return it ASAP due to the known problem and she's usually pretty responsive to that. I agree though, it's annoying waiting for something to come back just so you can send it on its way again and wa...
Forum - 09/14/2017
... of the condition. Our shop usually pays the tech shop time, documents and if the condition returns and turns out to be a powertrain component failure, will claim SOME of the time as OLH, referencing the prior repair order (usually up to .3)....
Re: What would you do? - 07/20/2012
... punch everything, no exceptions. The claim will need to be submitted again to the help desk with parts and labor billed out and then the customer's participation amount in that particular box toward the bottom of the claim but your DVM isn't done "helping"...
Reject message help - 01/14/2013
I've just had a transaction return to me with the message "Vehicle Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the...
Pyramid Repair? or three separate claims - 01/21/2013
I have a repair to submit that involves replacing three different parts. I have seen a document in the last few days outlining the proper way to submit,but now I can't find it. Customer came in with complaint "drivers seat heater shuts off. tech first...
Re: Sublet - 07/17/2013
If the parts were from your dealership and billed out on the RO, then yes, put them in the parts field. --Also brings to mind that you could have labor on the claim also. We had an instance where our tech did r-r on the headliner to find the stationary...
Re: What should I do? - 12/16/2011
... in a drivers door lock switch. Gave the customer the benefit of the doubt in hopes that they will return for future service....
Service Call - 11/21/2011
... no codes since he didn't take the tester that produces a print-out with him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims...
Re: CURIOUS ABOUT PAY - 01/25/2012
... let them get away with. I handle 3 different manufacturers Chevy, Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked...
Re: Special Policy 10054 - 02/22/2012
... responsible for 50% of the repair so you must include the amount the customer paid in the Customer Participation box. Of course this is just for regular submission. Did the customer have GMPP? Whenever there's customer participation you still put all...
Re: Recall 13426 - 03/19/2014
... for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? [/quote] If you used the correct parts on the first repair...then you will...
Re: ACCESSORY INSTALLS - 02/11/2015
[quote] annawarranty: Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim. [/quote] Good information Anna! Entering the part number in the part field of the ZSET transaction is very important...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... being paid right up front. Hope this helps! [/quote] This only works if you know for sure the parts are going to be requested back. Otherwise your Admin will have to do an adjustment on the claims that the parts were not requested back. With my...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
Forum - 10/17/2016
I think the first job card should've been closed out...needed OLH approval for swapping tire and wheel assmeblies. Then, a second repair order created when the vehicle returned for the same concern. Would need Comeback approval.
Transaction Adjustments - 08/09/2016
A customer had their vehicle in the shop on Monday for a component replacement. A week later the customer returned with a concern that was directly related (consequential damage) to the failure from the previous Monday. How should the transaction with...
GMPP - 06/27/2016
... the deductible amount, the customer pays for the repair, but do you use the list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible....
Re: CORE CHARGE - 02/12/2016
... to the original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and Core" section of the bulletin....
Adding a line to a claim - 03/01/2024
... (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 12/12/2023
... is to verify that it was done correctly and if it was not then to return it to the responsible party so they can fix their mistake. Our tickets are left open if they are PDI or warranty, closed if there is COD on them. I don't entirely like that but...
What Would You Do? - 10/23 - 09/26/2023
... right front headlamp assembly, hood, and the right fender. The sublet invoice included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility...
Forum - 07/31/2023
Hi, May I also ask a question regarding freight? Our parts people are asking for freight charges on a locally obtained part. I've had concerns about that, if its a local part why is freight a factor? Are we allowed to ask for freight with part expediting. ...
Forum - 12/08/2022
... they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak area, or you can just say...
What Would You Do? - 11/22 - 10/28/2022
The owner of a 2022 Chevrolet Silverado visited the service department to have a loose feeling in the front end of the truck addressed. The technician diagnosed a failure with both front upper ball joints.To correct the condition both of the upper a-arms...
When to do separate claims? - 01/20/2023
... cat exhaust pipes needed to be replaced due to cracks on the weld causing exhaust leaks. This is part of a bulletin-PIP5681. Tech is telling me these are separate issues. I was thinking to claim the cat under the cat converter replacement LOP and then...
Forum - 07/20/2022
we usually allow 1-2 days,,,barring a weekend,,,for the owner to return the rental,,,beyond that you are on thin ice as it then becomes the owners responsibility then to assume the cost. if they have a good excuse like away on vacation maybe you...
What Would You Do? - 09/22 - 08/22/2022
... Also found a fractured stator. The technician indicated that it was not clearly evident which part caused vehicle failure, but required a replacement SRTA. The transmission was replaced and then reprogrammed. The warranty administrator selected...
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 05/19/2023
What is the part number in question? Are you working with a bulletin or is this a regular repair? Do you have the last 8 of your VIN so we can see what you are running into? I personally have not run into any issues except for one that I had related to...
Consequential damage authorizations - 03/14/2023
... in Global, it states that the OLH claimed(base time) for replacement of the consequential damaged parts DOES NOT require Service Management auth on the hard copy, but on the next page it states that "Service Agent Authorization in the Self-Authorization...
Forum - 04/20/2022
... entirely but I am with Mary on this one. Whoever submits the claim should be providing the parts. Depending on how you process them there could be a couple of scenarios. If I submit the body labor as a sublet then all the parts go on my service RO with...
Forum - 04/15/2022
... as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount to repair the scratch. ...
Forum - 02/23/2022
... 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used inflator assembly. ...
Forum - 02/23/2022
... 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used inflator assembly. ...
[quote] annawarranty: Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim. [/quote] Good information Anna! Entering the part number in the part field of the ZSET transaction is very important...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... being paid right up front. Hope this helps! [/quote] This only works if you know for sure the parts are going to be requested back. Otherwise your Admin will have to do an adjustment on the claims that the parts were not requested back. With my...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
Forum - 10/17/2016
I think the first job card should've been closed out...needed OLH approval for swapping tire and wheel assmeblies. Then, a second repair order created when the vehicle returned for the same concern. Would need Comeback approval.
Transaction Adjustments - 08/09/2016
A customer had their vehicle in the shop on Monday for a component replacement. A week later the customer returned with a concern that was directly related (consequential damage) to the failure from the previous Monday. How should the transaction with...
GMPP - 06/27/2016
... the deductible amount, the customer pays for the repair, but do you use the list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible....
Re: CORE CHARGE - 02/12/2016
... to the original transaction, adding the core-charge info as indicated in the "WPC Return Reimbursement - Labor, Postage and Core" section of the bulletin....
Adding a line to a claim - 03/01/2024
... (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 12/12/2023
... is to verify that it was done correctly and if it was not then to return it to the responsible party so they can fix their mistake. Our tickets are left open if they are PDI or warranty, closed if there is COD on them. I don't entirely like that but...
What Would You Do? - 10/23 - 09/26/2023
... right front headlamp assembly, hood, and the right fender. The sublet invoice included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility...
Forum - 07/31/2023
Hi, May I also ask a question regarding freight? Our parts people are asking for freight charges on a locally obtained part. I've had concerns about that, if its a local part why is freight a factor? Are we allowed to ask for freight with part expediting. ...
Forum - 12/08/2022
... they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak area, or you can just say...
What Would You Do? - 11/22 - 10/28/2022
The owner of a 2022 Chevrolet Silverado visited the service department to have a loose feeling in the front end of the truck addressed. The technician diagnosed a failure with both front upper ball joints.To correct the condition both of the upper a-arms...
When to do separate claims? - 01/20/2023
... cat exhaust pipes needed to be replaced due to cracks on the weld causing exhaust leaks. This is part of a bulletin-PIP5681. Tech is telling me these are separate issues. I was thinking to claim the cat under the cat converter replacement LOP and then...
Forum - 07/20/2022
we usually allow 1-2 days,,,barring a weekend,,,for the owner to return the rental,,,beyond that you are on thin ice as it then becomes the owners responsibility then to assume the cost. if they have a good excuse like away on vacation maybe you...
What Would You Do? - 09/22 - 08/22/2022
... Also found a fractured stator. The technician indicated that it was not clearly evident which part caused vehicle failure, but required a replacement SRTA. The transmission was replaced and then reprogrammed. The warranty administrator selected...
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 05/19/2023
What is the part number in question? Are you working with a bulletin or is this a regular repair? Do you have the last 8 of your VIN so we can see what you are running into? I personally have not run into any issues except for one that I had related to...
Consequential damage authorizations - 03/14/2023
... in Global, it states that the OLH claimed(base time) for replacement of the consequential damaged parts DOES NOT require Service Management auth on the hard copy, but on the next page it states that "Service Agent Authorization in the Self-Authorization...
Forum - 04/20/2022
... entirely but I am with Mary on this one. Whoever submits the claim should be providing the parts. Depending on how you process them there could be a couple of scenarios. If I submit the body labor as a sublet then all the parts go on my service RO with...
Forum - 04/15/2022
... as the best labor operation because there wasn't anything else to use. The carrier never returned the claims as I only collected the correct amount to repair the scratch. ...
Forum - 02/23/2022
... 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used inflator assembly. ...
Forum - 02/23/2022
... 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used inflator assembly. ...
Forum - 05/12/2022
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Out of Warranty Rental - 06/13/2022
Has anyone ever submitted for payment of a rental due to part delayed for a customer pay repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but...
Forum - 01/10/2022
In regards to parts expediting and rental, the most current limitations are listed in the Courtesy Transportation bulletin, 07-00-89-037R: A maximum of 3 calendar days rental is allowed when expenses incurred for obtaining a part locally are also being...
Forum - 01/14/2022
... serial number. Customer didnt give us updated contact info and we never could get ahold of them to return. Maybe he will bring it back when he gets a few more notices.......
Pyramid repair - 06/14/2021
... 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results, would not communicate. Contacted TAC, performed additional diagnosis, advised to replace for a 3rd time, same part number and results....
Forum - 02/04/2021
... the 16na102 for the injector pump that failed and metal goes through the system and all the listed parts need to be replaced. That bulletin says it falls under the powertrain warranty. However the car went out of the powertrain about 5 days before they...
Forum - 06/01/2020
... once the repair is done, we do an updated PET at the final expense total. This usually lowers the participation amount, but we are still compliant because we did one before repair began. It's unfair to the customer to change the participation amount...
REPEAT/RELATED REPAIR - 06/12/2020
... due to the purge solenoid already being replaced warranty and paid. However now I have 2 parts not just the purge solenoid and still only one code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage....
Forum - 01/28/2020
Hi caroldeickman, Please refer to the Core Policies section of the Parts P&P Manual, beginning page 59 (with Heavy Core information beginning on page 64). There is no deduction when returning a core to GM/Hollingsworth Core Logistics that is: like...
Forum - 01/28/2020
The Professional Brake Products (formerly DuraStop) Warranty Statement is available in Parts P&P Article 1.1.12. The article defines coverages for parts purchased prior to April 1, 2018 (including those that carry the brake pad and shoe limited lifetime...
Forum - 03/05/2020
... of the situation. (including justifiable policy as you described) If the PET shows non zero participation you MUST submit a pre-authorization for DMA override of the PET. My SM is mad at me for enforcing this but I have gone back and forth with lots...
Forum - 03/27/2020
Our showrooom was closed to in-person traffic on 3/20/20 by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday,...
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
Forum - 08/12/2019
I treat my same job card parts warranties as add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed...
Forum - 11/19/2019
When entering multiple parts to a claim after the 1st part entered hit the add button at the end of the row. This will take you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
Forum - 12/06/2019
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique...
Service Manager - 11/14/2019
... and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need some basic help. Thanks for any...
Forum - 11/08/2019
The solution was actually quite simple. No replacement part was required, so this is treated as any reimbursement should be. The independant shop presented their original paid invoice, the failed part, and all necessary...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
Retail Radio changed to Policy claim - 03/20/2020
How do we process a claim for a retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently...
Forum - 03/12/2020
No, this is the MyRewards points that the customers redeem for service/parts vouchers. Once they come into dealer, we have to accept the voucher in the app on Global and give jobcard/parts invoice number and it pays on the statement
Forum - 05/15/2020
... credit on his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty...
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Out of Warranty Rental - 06/13/2022
Has anyone ever submitted for payment of a rental due to part delayed for a customer pay repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but...
Forum - 01/10/2022
In regards to parts expediting and rental, the most current limitations are listed in the Courtesy Transportation bulletin, 07-00-89-037R: A maximum of 3 calendar days rental is allowed when expenses incurred for obtaining a part locally are also being...
Forum - 01/14/2022
... serial number. Customer didnt give us updated contact info and we never could get ahold of them to return. Maybe he will bring it back when he gets a few more notices.......
Pyramid repair - 06/14/2021
... 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results, would not communicate. Contacted TAC, performed additional diagnosis, advised to replace for a 3rd time, same part number and results....
Forum - 02/04/2021
... the 16na102 for the injector pump that failed and metal goes through the system and all the listed parts need to be replaced. That bulletin says it falls under the powertrain warranty. However the car went out of the powertrain about 5 days before they...
Forum - 06/01/2020
... once the repair is done, we do an updated PET at the final expense total. This usually lowers the participation amount, but we are still compliant because we did one before repair began. It's unfair to the customer to change the participation amount...
REPEAT/RELATED REPAIR - 06/12/2020
... due to the purge solenoid already being replaced warranty and paid. However now I have 2 parts not just the purge solenoid and still only one code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage....
Forum - 01/28/2020
Hi caroldeickman, Please refer to the Core Policies section of the Parts P&P Manual, beginning page 59 (with Heavy Core information beginning on page 64). There is no deduction when returning a core to GM/Hollingsworth Core Logistics that is: like...
Forum - 01/28/2020
The Professional Brake Products (formerly DuraStop) Warranty Statement is available in Parts P&P Article 1.1.12. The article defines coverages for parts purchased prior to April 1, 2018 (including those that carry the brake pad and shoe limited lifetime...
Forum - 03/05/2020
... of the situation. (including justifiable policy as you described) If the PET shows non zero participation you MUST submit a pre-authorization for DMA override of the PET. My SM is mad at me for enforcing this but I have gone back and forth with lots...
Forum - 03/27/2020
Our showrooom was closed to in-person traffic on 3/20/20 by order of our Governor. The service and parts departments have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday,...
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
Forum - 08/12/2019
I treat my same job card parts warranties as add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed...
Forum - 11/19/2019
When entering multiple parts to a claim after the 1st part entered hit the add button at the end of the row. This will take you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
Forum - 12/06/2019
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique...
Service Manager - 11/14/2019
... and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need some basic help. Thanks for any...
Forum - 11/08/2019
The solution was actually quite simple. No replacement part was required, so this is treated as any reimbursement should be. The independant shop presented their original paid invoice, the failed part, and all necessary...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
Retail Radio changed to Policy claim - 03/20/2020
How do we process a claim for a retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently...
Forum - 03/12/2020
No, this is the MyRewards points that the customers redeem for service/parts vouchers. Once they come into dealer, we have to accept the voucher in the app on Global and give jobcard/parts invoice number and it pays on the statement
Forum - 05/15/2020
... credit on his account on the first line explaining what happened billing a a credit for parts and labor . Make another line for the original complaint. Bill parts and the op code code and run as you would any other warranty...
Forum - 03/05/2020
... Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
ELECTRONIC EXCHANGE ADMIN ALLOWANCE - 01/16/2020
... is out of warranty and we ran a PET to get her radio control assembly replaced. She did pay for part of the repair and I was wondering if we can still claim $45 admin allowance with the customer participation? ...
Forum - 01/17/2020
Thanks for the reply ewill3rd. I know we can't bill out parts on exchange units, I just wanted to make sure we can still claim the $45 admin allowance even with customer participation.
Forum - 05/29/2020
Recalculate repair using PET. Submit to DMA if customer participation differs. If DMA approves, Service manager must authorize for excessive parts then should be resubmitted with P authorization.
Forum - 06/29/2020
... at best, and eliminates any deviation concerns. Depending on the dollars of the excessive parts, and what they were needed for, a possible parts authorization would be needed along with the policy authorization code. We do have $500 to use...
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Forum - 08/26/2020
Unless it's under you auth. limits for parts and labor if it was one i was working on i would h route the claim with a copy of technician clock time with any olh time clocked separate and explain the need for the excessive parts.
Forum - 08/04/2020
The ESC section of the Parts Department and Warranty Compliance article references maintaining a copy of the ESC inovice with the job card. Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as...
Forum - 11/20/2020
In this situation, the warranty administrator worked with the service advisor to have the customer return to the dealership to have the recall completed in its entirety. Once completed, the claim was submitted for payment. Thanks craigp!
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 01/25/2021
... another member will provide feedback on this thread regarding how they are handling airbag returns!...
Forum - 01/25/2021
... to figure out what to do. TK Holding is saying they will not be shipping out any labels until they return back to the office andthen the will only allow 6. Can you imagine that. I did get a message from SCfield action saying after 7 to email them and...
Field Actions - 06/14/2021
... to think a field action can be performed more than once. Is this correct? If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/23/2021
... or little assistance, your service manager can adjust (with a stated cause) the customer participation up to $500.00 per line. If your service manager feels the customer participation is still too high, he/she can submit a request to your DMA. In any...
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
... That is what we did, now we are struggling to get paid. It is rejecting for excessive parts and labor hours. It is ST, and I have checked all of the parts and they are correct. My tech has 13 hours in the job. It won't even pay...
Forum - 07/23/2021
Due to the amount of hours and parts, you will have to h-route with appropriate auths on it for ST and excessive parts. SM has to auth any time over 2.0 on a ST lop. Claim total over dealer limit will also kick them back. Do you know how to find your...
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be submitted to warranty in quarts. ) Am I correct that I will have to wait for the claim...
Forum - 11/03/2021
... it.. I would make a customer pay-type ticket ($0/0 time cost) to remove and note tech. Then when parts available, the vehicle can be given to that tech to replace jack. That is how we treat instances where warranty parts have to be ordered already...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Forum - 06/17/2022
yes i have done these,,,as every odd ball claim situation seems to be attracted to this dealership! Parts delay has to be documented by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has...
Forum - 05/02/2022
... to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really hoping they will have a solution or I will be screwed. ...
Forum - 04/26/2022
I called the Global Connect Help Desk and was assured that the issue with adding parts after the failed part was selected would be fixed. I guess when the time comes we'll see. I sure hope so.
... Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
ELECTRONIC EXCHANGE ADMIN ALLOWANCE - 01/16/2020
... is out of warranty and we ran a PET to get her radio control assembly replaced. She did pay for part of the repair and I was wondering if we can still claim $45 admin allowance with the customer participation? ...
Forum - 01/17/2020
Thanks for the reply ewill3rd. I know we can't bill out parts on exchange units, I just wanted to make sure we can still claim the $45 admin allowance even with customer participation.
Forum - 05/29/2020
Recalculate repair using PET. Submit to DMA if customer participation differs. If DMA approves, Service manager must authorize for excessive parts then should be resubmitted with P authorization.
Forum - 06/29/2020
... at best, and eliminates any deviation concerns. Depending on the dollars of the excessive parts, and what they were needed for, a possible parts authorization would be needed along with the policy authorization code. We do have $500 to use...
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Forum - 08/26/2020
Unless it's under you auth. limits for parts and labor if it was one i was working on i would h route the claim with a copy of technician clock time with any olh time clocked separate and explain the need for the excessive parts.
Forum - 08/04/2020
The ESC section of the Parts Department and Warranty Compliance article references maintaining a copy of the ESC inovice with the job card. Which refers to P&P Article 6.5: "A vehicle history file must also contain any supporting documentation as...
Forum - 11/20/2020
In this situation, the warranty administrator worked with the service advisor to have the customer return to the dealership to have the recall completed in its entirety. Once completed, the claim was submitted for payment. Thanks craigp!
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 01/25/2021
... another member will provide feedback on this thread regarding how they are handling airbag returns!...
Forum - 01/25/2021
... to figure out what to do. TK Holding is saying they will not be shipping out any labels until they return back to the office andthen the will only allow 6. Can you imagine that. I did get a message from SCfield action saying after 7 to email them and...
Field Actions - 06/14/2021
... to think a field action can be performed more than once. Is this correct? If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/23/2021
... or little assistance, your service manager can adjust (with a stated cause) the customer participation up to $500.00 per line. If your service manager feels the customer participation is still too high, he/she can submit a request to your DMA. In any...
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
... That is what we did, now we are struggling to get paid. It is rejecting for excessive parts and labor hours. It is ST, and I have checked all of the parts and they are correct. My tech has 13 hours in the job. It won't even pay...
Forum - 07/23/2021
Due to the amount of hours and parts, you will have to h-route with appropriate auths on it for ST and excessive parts. SM has to auth any time over 2.0 on a ST lop. Claim total over dealer limit will also kick them back. Do you know how to find your...
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be submitted to warranty in quarts. ) Am I correct that I will have to wait for the claim...
Forum - 11/03/2021
... it.. I would make a customer pay-type ticket ($0/0 time cost) to remove and note tech. Then when parts available, the vehicle can be given to that tech to replace jack. That is how we treat instances where warranty parts have to be ordered already...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Forum - 06/17/2022
yes i have done these,,,as every odd ball claim situation seems to be attracted to this dealership! Parts delay has to be documented by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has...
Forum - 05/02/2022
... to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really hoping they will have a solution or I will be screwed. ...
Forum - 04/26/2022
I called the Global Connect Help Desk and was assured that the issue with adding parts after the failed part was selected would be fixed. I guess when the time comes we'll see. I sure hope so.
Forum - 03/10/2023
... Even if it was just to view inventory it will put it on and mess the techs all up for diag. My Parts manager told them not to do it again. It even will tell me when it was ordered and when it came in. And yes this is on the parts side, not...
Scrape report - 03/09/2023
... to ask where)I have been printing a Transaction summary report daily, and making a report for parts as to which parts to scrape and when. If someone knows how to access this please let me know ! Thanks in advance ...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 03/21/2023
... the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... YOU HAVE MULTIPLE LINES AND THEY GET KICKED FM DEPT TO DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS...
Forum - 05/03/2023
I have a claim that was rejected for Error 807 : Warranty time limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. In...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Forum - 06/21/2022
I too have had ZPTI claims pay for parts purchased prior to the 2 year, but over the 12 month mark in the past. However recently we had this question as well, and in speaking with my WSC and DMA, they had clarified that what Carol stated...
Forum - 06/29/2022
It depends on the situation and here is how: If the technician "threw" a part at it then you guys should eat it and move on. If the diagnostic chart said to replace a part based on actual testing and then there was still an issue then your claim would...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting parts for reuse." Are these 2 separate things? Is "cleaning and reconditioning of internal transmission" different from "Cleaning and inspectin...
Forum - 07/07/2022
... add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 12/22/2022
Well, well, well... how about that? Regarding Field Action N222386380, any claim being returned with ONLY Error 173 Field Action has already been performed are automatically being reviewed for approval by the Warranty Support Center. Dealers to NOT need...
Forum - 01/10/2023
I am like you. I looked it up and even had my parts manager to look up the part # for me to make sure i wasn't overlooking something. It is just called the thermostat. I will for sure follow this post to see what everyone comes up with because a thermostat...
Forum - 11/14/2022
But because they are considered a 3rd party rental I thought that you would have to email your DVM explaining you are using a 3rd party because they know Enterprise doesn't follow a contract that they will override. You would have to attach the...
Electronic Service Center processing warranty claims with CCL - 12/05/2022
Normally the ESC can be counted on to properly bill exchange components and not charge the dealership for the part. Today however, we ran into a situation where the owner was covered by a CCL,,,which was correctly noted in IVH,,,and the ESC still...
Forum - 08/01/2022
When they get parts estimates are they telling the parts department they need it at warranty pricing? I used to work for a dealer that the writers would run the PET off the customer pay price. Once they had to rerun them a couple of times they worked...
Forum - 08/14/2023
... core center after you guys process it. If you have more questions contact WPC. Warranty Parts Center USA warrantypartscenterusa@gm.com ...
Forum - 08/15/2023
Bulletin 99-00-89-019 Section N (New Model Exchange Program Parts) indicates that the WPC will notify the dealer for shipping instructions. And, most of the exchange parts will be expedited back to the WPC with the WPC arranging shipment. Contact the...
Forum - 09/27/2023
Dealer has to supply all parts to body shop. NVD will not approve a claim with sublet vendor supplied parts. Sublet vendor may have repaired all the damage, however, "hood" and "R/F fender" were not in the damage codes listed. Warranty Admin should let...
Forum - 11/02/2023
SM will have to approve policy with a PET ran noting part ordered under B2B, if the PET comes back with participation SM can override up $500 and if over submit approval via empowerment portal explaining why deviation is requested
Forum - 12/04/2023
... to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one listed in bulletin...
LPO INSTALLATION TIME AND MILEAGE LIMITS - 11/22/2023
... delivery knowing that the accessories were not here yet. The customer has taken a long time to return to have then installed-we are talking months and a bunch of miles. Anyone else ever run into this? Will the claim reject because of this? During PDI,...
Forum - 11/27/2023
I had it happen w hen none of the LPO'S arrived at time of delivery and the vehicle had about 5000 miles when the customer returned. I just h-routed and it was paid.
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
... Even if it was just to view inventory it will put it on and mess the techs all up for diag. My Parts manager told them not to do it again. It even will tell me when it was ordered and when it came in. And yes this is on the parts side, not...
Scrape report - 03/09/2023
... to ask where)I have been printing a Transaction summary report daily, and making a report for parts as to which parts to scrape and when. If someone knows how to access this please let me know ! Thanks in advance ...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 03/21/2023
... the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component...
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... YOU HAVE MULTIPLE LINES AND THEY GET KICKED FM DEPT TO DEPT,,,OR A LINE GETS ADDED AND YOU HAVE A PARTS DELAY,,,,LINE 1 OR 2 THAT STARTED WHEN THE JC WAS OPENED ( AND THEY CLOSE QUICKLY ) CAN EASILY TIME OUT EVEN THOUGH YOU MIGHT STILL BE AWAITING PARTS...
Forum - 05/03/2023
I have a claim that was rejected for Error 807 : Warranty time limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. In...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Forum - 06/21/2022
I too have had ZPTI claims pay for parts purchased prior to the 2 year, but over the 12 month mark in the past. However recently we had this question as well, and in speaking with my WSC and DMA, they had clarified that what Carol stated...
Forum - 06/29/2022
It depends on the situation and here is how: If the technician "threw" a part at it then you guys should eat it and move on. If the diagnostic chart said to replace a part based on actual testing and then there was still an issue then your claim would...
Pg 9 September 2022 News-Time punches? - 08/25/2022
... Repairs, "it is no longer a requirement to show a clock time for cleaning and inspecting parts for reuse." Are these 2 separate things? Is "cleaning and reconditioning of internal transmission" different from "Cleaning and inspectin...
Forum - 07/07/2022
... add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Forum - 02/06/2023
The calim should have been debited back and a the new line should have had parts and labor with SM auth for repeat repair and Warranty Clerk add notes that he first claim was debited back because parts were not on the first claim. Re-submit for the s...
Forum - 12/22/2022
Well, well, well... how about that? Regarding Field Action N222386380, any claim being returned with ONLY Error 173 Field Action has already been performed are automatically being reviewed for approval by the Warranty Support Center. Dealers to NOT need...
Forum - 01/10/2023
I am like you. I looked it up and even had my parts manager to look up the part # for me to make sure i wasn't overlooking something. It is just called the thermostat. I will for sure follow this post to see what everyone comes up with because a thermostat...
Forum - 11/14/2022
But because they are considered a 3rd party rental I thought that you would have to email your DVM explaining you are using a 3rd party because they know Enterprise doesn't follow a contract that they will override. You would have to attach the...
Electronic Service Center processing warranty claims with CCL - 12/05/2022
Normally the ESC can be counted on to properly bill exchange components and not charge the dealership for the part. Today however, we ran into a situation where the owner was covered by a CCL,,,which was correctly noted in IVH,,,and the ESC still...
Forum - 08/01/2022
When they get parts estimates are they telling the parts department they need it at warranty pricing? I used to work for a dealer that the writers would run the PET off the customer pay price. Once they had to rerun them a couple of times they worked...
Forum - 08/14/2023
... core center after you guys process it. If you have more questions contact WPC. Warranty Parts Center USA warrantypartscenterusa@gm.com ...
Forum - 08/15/2023
Bulletin 99-00-89-019 Section N (New Model Exchange Program Parts) indicates that the WPC will notify the dealer for shipping instructions. And, most of the exchange parts will be expedited back to the WPC with the WPC arranging shipment. Contact the...
Forum - 09/27/2023
Dealer has to supply all parts to body shop. NVD will not approve a claim with sublet vendor supplied parts. Sublet vendor may have repaired all the damage, however, "hood" and "R/F fender" were not in the damage codes listed. Warranty Admin should let...
Forum - 11/02/2023
SM will have to approve policy with a PET ran noting part ordered under B2B, if the PET comes back with participation SM can override up $500 and if over submit approval via empowerment portal explaining why deviation is requested
Forum - 12/04/2023
... to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one listed in bulletin...
LPO INSTALLATION TIME AND MILEAGE LIMITS - 11/22/2023
... delivery knowing that the accessories were not here yet. The customer has taken a long time to return to have then installed-we are talking months and a bunch of miles. Anyone else ever run into this? Will the claim reject because of this? During PDI,...
Forum - 11/27/2023
I had it happen w hen none of the LPO'S arrived at time of delivery and the vehicle had about 5000 miles when the customer returned. I just h-routed and it was paid.
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 01/16/2024
... was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts. Again, rare but not zero. It would be nice if we could have some idea that the exchange centers...
Forum - 01/11/2024
Just tried to put my first claim through with an instrument cluster. Error 72 - parts amount excessive. Waiting to hear back from DBC. I put the part number in and let the amount auto generate.
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
Forum - 02/22/2024
... Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which...
Forum - 03/21/2024
... you can go into a paid AC claim using search transactions, click blue link, look at net item labor parts and see what the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
Re: DEALERTRACK - 05/09/2016
... warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for different...
Re: ENGINE OVERHAUL - 02/25/2016
... usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the repairs..hope this helps you...
Forum - 11/02/2016
... we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way,...
Forum - 10/24/2016
... but obviously the engine was. I know I've read something somewhere that listed uncovered parts causing the failure of covered parts and how to submit it but I just can't find it. My guess is, it's been removed from the P&P, but I've been...
Re: Freon cost on warranty claims - 12/22/2015
If you look up the bulk part number, you must divide the cost by how many ounces are in the container. If it's a 25lb container and there's 16 ounces in a lb, you have a total of 400 oz in the container. Divide the cost by the total oz to get your cost...
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
Re: What Would You Do - 08/15 - 08/18/2015
... Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for the SPA......
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Re: more than one sublet on one repair line - 04/20/2015
... you ordered materials for a bullentin this would be something that would have been billed through parts and would have either had a part# or would have billed in net/misc. It would not be considered a sublet, then you should only have 1 sublet to bill...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... of weeks ago even after installing the sensor correctly it would not calibrate. I ran it as a parts warranty with the tech giving a good explanation of the failure. Service manager oked the repair and i had no problem getting it paid. I felt this was...
Re: What Would You Do - 04/15 - 04/14/2015
... in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue to be transmission related and tore it down for inspection. Once inspected, it was found that the front pump...
Re: reynolds - 04/08/2015
... fan. Our system is not paperless, although I believe they offer that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet...
What Would You Do - 04/15 - 03/26/2015
... in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue to be transmission related and tore it down for inspection. Once inspected, it was found that the front pump...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: June - Share Your Tip - 06/12/2014
We have recently installed a new time clock near the parts counter for all technicians to punch on and off of jobs on. I think it will be great because they have to walk right by it to get their parts! We are also having a meeting Monday to reinforce...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: RESET ALCOHOL CONTENT ??? - 05/12/2012
... light on, we found ECM-DTC P0172/ fuel trim system lean.. we cleared DTC & road tested - the code returned so we performed system test, performed smoke test for exhaust leak "ok", performed AFCT injector test "ok", inspected engine = alcohol contains...
"S" Labor Ops question - 05/14/2012
... all along the bottom edge. If the body shop repaired the holes with filler, the rust would return. They are telling me the proper repair is replacement. Any thoughts?...
Re: GMPP and the WPC - 05/12/2012
... Materials in 1. 1.7.3 the first statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" ...
... was not processed until after the first of the year so the exchange centers are billing us for parts but due to the job card date we can't submit with parts. Again, rare but not zero. It would be nice if we could have some idea that the exchange centers...
Forum - 01/11/2024
Just tried to put my first claim through with an instrument cluster. Error 72 - parts amount excessive. Waiting to hear back from DBC. I put the part number in and let the amount auto generate.
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
Forum - 02/22/2024
... Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which...
Forum - 03/21/2024
... you can go into a paid AC claim using search transactions, click blue link, look at net item labor parts and see what the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
Re: DEALERTRACK - 05/09/2016
... warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for different...
Re: ENGINE OVERHAUL - 02/25/2016
... usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the repairs..hope this helps you...
Forum - 11/02/2016
... we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way,...
Forum - 10/24/2016
... but obviously the engine was. I know I've read something somewhere that listed uncovered parts causing the failure of covered parts and how to submit it but I just can't find it. My guess is, it's been removed from the P&P, but I've been...
Re: Freon cost on warranty claims - 12/22/2015
If you look up the bulk part number, you must divide the cost by how many ounces are in the container. If it's a 25lb container and there's 16 ounces in a lb, you have a total of 400 oz in the container. Divide the cost by the total oz to get your cost...
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
Re: What Would You Do - 08/15 - 08/18/2015
... Transmission labor op if the service manager intends on replacing the transmission with customer participation.The SPA labor op will not work because replacing the transmission is not included in the parts for the SPA......
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Re: more than one sublet on one repair line - 04/20/2015
... you ordered materials for a bullentin this would be something that would have been billed through parts and would have either had a part# or would have billed in net/misc. It would not be considered a sublet, then you should only have 1 sublet to bill...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... of weeks ago even after installing the sensor correctly it would not calibrate. I ran it as a parts warranty with the tech giving a good explanation of the failure. Service manager oked the repair and i had no problem getting it paid. I felt this was...
Re: What Would You Do - 04/15 - 04/14/2015
... in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue to be transmission related and tore it down for inspection. Once inspected, it was found that the front pump...
Re: reynolds - 04/08/2015
... fan. Our system is not paperless, although I believe they offer that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet...
What Would You Do - 04/15 - 03/26/2015
... in any gear. Roadside Assistance was contacted and the vehicle was towed to the local service department. The technician determined the issue to be transmission related and tore it down for inspection. Once inspected, it was found that the front pump...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: June - Share Your Tip - 06/12/2014
We have recently installed a new time clock near the parts counter for all technicians to punch on and off of jobs on. I think it will be great because they have to walk right by it to get their parts! We are also having a meeting Monday to reinforce...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: RESET ALCOHOL CONTENT ??? - 05/12/2012
... light on, we found ECM-DTC P0172/ fuel trim system lean.. we cleared DTC & road tested - the code returned so we performed system test, performed smoke test for exhaust leak "ok", performed AFCT injector test "ok", inspected engine = alcohol contains...
"S" Labor Ops question - 05/14/2012
... all along the bottom edge. If the body shop repaired the holes with filler, the rust would return. They are telling me the proper repair is replacement. Any thoughts?...
Re: GMPP and the WPC - 05/12/2012
... Materials in 1. 1.7.3 the first statement is " Policies covering the disposition of defective parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" ...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
claiming window glas in recall 07273. - 09/22/2011
... is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part. If the glass is submitted in miscellaneous, the claim is rejected as exceeding the allowance. Self-authorization...
2010 CAMARO - STRIPE - 10/10/2011
... replaced & to reinstall the rear deck spoiler & trim which had been removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op...
Re: Service Agent Installed Warranty - 02/12/2013
The base part warranty does go with the part, you'd have to get a copy of the original repair order from the other dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector i...
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Re: how would you submit this claim!! - 08/02/2012
... claim. This is the perfect example of collateral damage, the hub caused the damage to multiple parts. Just forward it to your specialist for the excessive olh and parts if it's beyond your auth limits. It really shouldn't be a problem....
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
We had a claim last year that was submitted and paid. The parts manager had forgotten to bill a part (fascia extension) to the claim. I called DBC and they required me to debit the claim entirely and then resubmit. The DBC contact then watched for the...
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: What would you do? - 07/31/2012
... LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED IN THE TOTAL AND ADJUSTED OFF AS CUSTOMER PARTICIPATION-THIS DID MAKE THE CLAIM WAY HARDER TO GET PAID, BUT IN THE LONG RUN I FEEL BETTER ABOUT HOW IT HAS PAID AND IF WE EVER NEEDED TO REVISIT...
E.P.I.C PRICING VS ACTUAL PAYMENT - 08/28/2012
I have a GMPP claim which paid "more" in parts then what I show it should be, I verified all my parts pricing to what e.p.i.c. states it should be "& they are the same" --- is there somewhere I can look that would show me detail/pricing both cost & sale...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
BATTERTY PRICING - 10/31/2012
... BATTERY PRICING...EVERYTIME I SUBMIT A BATTERY CLAIM I END UP GETTING PAID UP TO 10 DOLLARS MORE..PARTS DEPT SAYS THEIR PRICES ARE CORRECT..SO WHEN THE UPDATES ARE MADE EVERY MONTH TO THE PARTS PRICING DOES THIS INCLUDE THE PRICE FOR THE BATTERIES T...
Re: BATTERTY PRICING - 10/31/2012
... out where the issue is. Is this only happening with batteries? If it was happening with other parts too, I would lean towards it being an issue with the download through your bridge. I only do a couple batteries every six months so I don't have that...
Re: BATTERTY PRICING - 11/01/2012
yea only batteries...parts costed out this battery out for 83.49, when i submitted the claim gm costed it out 91.30..with 40% mark up i have a credit of 10.93..Parts dept says the cost is correct..ugh!!!!!!!!
GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
I submitted a transaction for GMPP on a DVD player. The part was not billed on the job card but now we are being billed by the supplier. Does GMPP pay for a part that is normally an exchange unit?
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
GWM Glitch - 11/21/2017
Has anyone else had any issues with adding part lines through GWM? Even before the weekend maintenance which caused a lot of things to not work, I was not able to add parts. My Service Manager added them just fine. If not, I guess I'll just have to call...
Roadside Assistance Reunite Program? - 10/25/2017
... section of JLWarranty, A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Forum - 01/30/2018
Thanks cSutton for the request! Please take a look at the following videos in the online training video library: Consumer Part Warranty and Customer Purchased Parts & Accessories.
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
... regular labor code. They couldn't help with the labor operation since they needed the causal part, but there's not really a true causal part that I can see. It's flushing and refilling and changing the filter. Any suggestions? ...
Antenna Leak - 02/12/2018
... side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation....
Forum - 02/19/2018
... As the technician now proceeds to going back to the non OLH time, they finish the job and then return to the flag with no "OUT" punched and stamp the time for completion. This will result in a start time for the job, time for olh on a seperate stamp...
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
claiming window glas in recall 07273. - 09/22/2011
... is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part. If the glass is submitted in miscellaneous, the claim is rejected as exceeding the allowance. Self-authorization...
2010 CAMARO - STRIPE - 10/10/2011
... replaced & to reinstall the rear deck spoiler & trim which had been removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op...
Re: Service Agent Installed Warranty - 02/12/2013
The base part warranty does go with the part, you'd have to get a copy of the original repair order from the other dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector i...
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Re: how would you submit this claim!! - 08/02/2012
... claim. This is the perfect example of collateral damage, the hub caused the damage to multiple parts. Just forward it to your specialist for the excessive olh and parts if it's beyond your auth limits. It really shouldn't be a problem....
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
We had a claim last year that was submitted and paid. The parts manager had forgotten to bill a part (fascia extension) to the claim. I called DBC and they required me to debit the claim entirely and then resubmit. The DBC contact then watched for the...
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
Re: What would you do? - 07/31/2012
... LEAVE LABOR OFF, LABOR (AS I FIGURED) SHOULD BE INCLUDED IN THE TOTAL AND ADJUSTED OFF AS CUSTOMER PARTICIPATION-THIS DID MAKE THE CLAIM WAY HARDER TO GET PAID, BUT IN THE LONG RUN I FEEL BETTER ABOUT HOW IT HAS PAID AND IF WE EVER NEEDED TO REVISIT...
E.P.I.C PRICING VS ACTUAL PAYMENT - 08/28/2012
I have a GMPP claim which paid "more" in parts then what I show it should be, I verified all my parts pricing to what e.p.i.c. states it should be "& they are the same" --- is there somewhere I can look that would show me detail/pricing both cost & sale...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
BATTERTY PRICING - 10/31/2012
... BATTERY PRICING...EVERYTIME I SUBMIT A BATTERY CLAIM I END UP GETTING PAID UP TO 10 DOLLARS MORE..PARTS DEPT SAYS THEIR PRICES ARE CORRECT..SO WHEN THE UPDATES ARE MADE EVERY MONTH TO THE PARTS PRICING DOES THIS INCLUDE THE PRICE FOR THE BATTERIES T...
Re: BATTERTY PRICING - 10/31/2012
... out where the issue is. Is this only happening with batteries? If it was happening with other parts too, I would lean towards it being an issue with the download through your bridge. I only do a couple batteries every six months so I don't have that...
Re: BATTERTY PRICING - 11/01/2012
yea only batteries...parts costed out this battery out for 83.49, when i submitted the claim gm costed it out 91.30..with 40% mark up i have a credit of 10.93..Parts dept says the cost is correct..ugh!!!!!!!!
GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
I submitted a transaction for GMPP on a DVD player. The part was not billed on the job card but now we are being billed by the supplier. Does GMPP pay for a part that is normally an exchange unit?
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
GWM Glitch - 11/21/2017
Has anyone else had any issues with adding part lines through GWM? Even before the weekend maintenance which caused a lot of things to not work, I was not able to add parts. My Service Manager added them just fine. If not, I guess I'll just have to call...
Roadside Assistance Reunite Program? - 10/25/2017
... section of JLWarranty, A “Reunite Tow” is a tow that is performed for the purpose of returning a vehicle back to a customer who had a vehicle breakdown more than 100 miles from their home and had to have service at the closest dealership....
Forum - 01/30/2018
Thanks cSutton for the request! Please take a look at the following videos in the online training video library: Consumer Part Warranty and Customer Purchased Parts & Accessories.
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
... regular labor code. They couldn't help with the labor operation since they needed the causal part, but there's not really a true causal part that I can see. It's flushing and refilling and changing the filter. Any suggestions? ...
Antenna Leak - 02/12/2018
... side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation....
Forum - 02/19/2018
... As the technician now proceeds to going back to the non OLH time, they finish the job and then return to the flag with no "OUT" punched and stamp the time for completion. This will result in a start time for the job, time for olh on a seperate stamp...
WARRANTY ADMIN - 06/06/2017
... VALVE, P11CB-NOX SENSOR 1 AND P0101-MAF SENSOR. HOW WOULD YOU RECOMMEND I SUBMIT THIS? EACH PART ON SEPERATE LINE OR ALL ON ONE JOB WITH OLH AND EXCESS PARTS?...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Forum - 08/14/2017
... at the correct list price. The reason I was a little confused was because they just show the part price (which is the list price) and no parts handling making it look like they weren't paying any mark-up at all. Got it now. :-)...
Forum - 06/23/2017
... the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this...
Forum - 03/22/2017
Appears as though the customer returned within 90 days from original repair and had a similar concern. Your advisors should be gathering this information at the time of write up and if it is a similar concern, obtaining management authorization at th...
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Electronic Exchange Program? - 04/11/2017
... $20 admin allowance may be submitted in the net/admin allowance field in addition to $25 in the parts/handling allowance field.-so, $20 in admin allow and $25 in parts handling...
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
I need clarification on this. If we have a repair order that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat...
Forum - 01/19/2017
... Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual parts and it gets paid....
Forum - 01/03/2017
Yes! $25 may be claimed in the Net/Admin Allowance field for submitting the Tire PRA into the GWM system and to return the tire(s) to the tire manufacturer.
Forum - 01/17/2017
... you the service manager? Our service manager was let go in October of last year and now our Parts Manager has taken on both roles, which is really tough, but they did loosely promote an advisor to advisor/assistant manager and one of the parts counter...
Forum - 12/02/2016
The original transaction for the tire swap was closed internally. A new job card was created when the vehicle returned for installation of the new tires. Unfortunately, the dealership was not able to claim OLH due to the restriction. Thanks...
Related Repairs-Same Job Card - 03/20/2017
... would require an R auth) should get submitted as one line and an EP auth for the olh and excessive parts? There's no consequential damage here, just 2 faulty parts in one system. Just looking for verification on this, thanks!...
Required Documentation for Add Time - 03/14/2017
... need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to be claimed? For example, labor operation 8042380 (Rear Spring Replacement)...
Forum - 01/30/2017
... Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service provided that the applicable warranty is still in effect. This type of field action is implemented to address a non-safety...
Forum - 08/23/2018
... you are just expected to know or be able to find out and administer. Submitting is the easy part, getting paid and keeping the money that you've helped bring in is the knowledge part. Does that make sense?...
Forum - 08/23/2018
Thank you! I may have to utilize the fleet part of that, since it is part of a pipeline company. Going to try to make sure that is an acceptable path with the claim
Material Allowance Not Found - 06/11/2018
So I've never seen this error before, but I'm trying to submit a claim with part number 84467435 and it keeps throwing up an error that says:Status: UnacceptedDescription: Material number 000000000084467435 not found. I've verified the part number...
Forum - 05/02/2018
... net item for half the gallon and it rejected with Net Item error, so I resubmitted with part number listed in parts section (Qty 1) and it rejected as well. Called DBC and they say it is a "known concern" and has been escalated to "Level...
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
Looking for clarification... I have a claim my advisor put thru as warranty/part warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the...
Forum - 05/22/2018
YOU MUST USE A QTY OF 1 AND CHANGE THE PRICE PER UNIT TO 3.22. THE SYSEM WILL ADD APPROPRIATE PARTS MARK UP. PARTS DEPT MAY NEED TO ADJUST THEIR QUANTITY SOLD IN INVENTORY TO AVOID FALSE REPORTING. I KNOW THIS BECAUSE I HLD ON TO 18 CLAIMS WHILE...
Forum - 03/29/2018
Someone correct me if I'm wrong, but I believe you would use the causal part of the clutch repair with the OLH and excessive parts for the transmission. You would do one repair line because this should be considered consequential damage. The OLH should...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
... VALVE, P11CB-NOX SENSOR 1 AND P0101-MAF SENSOR. HOW WOULD YOU RECOMMEND I SUBMIT THIS? EACH PART ON SEPERATE LINE OR ALL ON ONE JOB WITH OLH AND EXCESS PARTS?...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Forum - 08/14/2017
... at the correct list price. The reason I was a little confused was because they just show the part price (which is the list price) and no parts handling making it look like they weren't paying any mark-up at all. Got it now. :-)...
Forum - 06/23/2017
... the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this...
Forum - 03/22/2017
Appears as though the customer returned within 90 days from original repair and had a similar concern. Your advisors should be gathering this information at the time of write up and if it is a similar concern, obtaining management authorization at th...
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Electronic Exchange Program? - 04/11/2017
... $20 admin allowance may be submitted in the net/admin allowance field in addition to $25 in the parts/handling allowance field.-so, $20 in admin allow and $25 in parts handling...
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
I need clarification on this. If we have a repair order that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat...
Forum - 01/19/2017
... Or, from my experience when my techs are using a kit...I either click on excesive parts or H-Route it indicating that the kit is cheaper then the individual parts and it gets paid....
Forum - 01/03/2017
Yes! $25 may be claimed in the Net/Admin Allowance field for submitting the Tire PRA into the GWM system and to return the tire(s) to the tire manufacturer.
Forum - 01/17/2017
... you the service manager? Our service manager was let go in October of last year and now our Parts Manager has taken on both roles, which is really tough, but they did loosely promote an advisor to advisor/assistant manager and one of the parts counter...
Forum - 12/02/2016
The original transaction for the tire swap was closed internally. A new job card was created when the vehicle returned for installation of the new tires. Unfortunately, the dealership was not able to claim OLH due to the restriction. Thanks...
Related Repairs-Same Job Card - 03/20/2017
... would require an R auth) should get submitted as one line and an EP auth for the olh and excessive parts? There's no consequential damage here, just 2 faulty parts in one system. Just looking for verification on this, thanks!...
Required Documentation for Add Time - 03/14/2017
... need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to be claimed? For example, labor operation 8042380 (Rear Spring Replacement)...
Forum - 01/30/2017
... Agent inventory and can also authorize Service Agents to correct involved customer vehicles that return for any type of service provided that the applicable warranty is still in effect. This type of field action is implemented to address a non-safety...
Forum - 08/23/2018
... you are just expected to know or be able to find out and administer. Submitting is the easy part, getting paid and keeping the money that you've helped bring in is the knowledge part. Does that make sense?...
Forum - 08/23/2018
Thank you! I may have to utilize the fleet part of that, since it is part of a pipeline company. Going to try to make sure that is an acceptable path with the claim
Material Allowance Not Found - 06/11/2018
So I've never seen this error before, but I'm trying to submit a claim with part number 84467435 and it keeps throwing up an error that says:Status: UnacceptedDescription: Material number 000000000084467435 not found. I've verified the part number...
Forum - 05/02/2018
... net item for half the gallon and it rejected with Net Item error, so I resubmitted with part number listed in parts section (Qty 1) and it rejected as well. Called DBC and they say it is a "known concern" and has been escalated to "Level...
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
Looking for clarification... I have a claim my advisor put thru as warranty/part warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the...
Forum - 05/22/2018
YOU MUST USE A QTY OF 1 AND CHANGE THE PRICE PER UNIT TO 3.22. THE SYSEM WILL ADD APPROPRIATE PARTS MARK UP. PARTS DEPT MAY NEED TO ADJUST THEIR QUANTITY SOLD IN INVENTORY TO AVOID FALSE REPORTING. I KNOW THIS BECAUSE I HLD ON TO 18 CLAIMS WHILE...
Forum - 03/29/2018
Someone correct me if I'm wrong, but I believe you would use the causal part of the clutch repair with the OLH and excessive parts for the transmission. You would do one repair line because this should be considered consequential damage. The OLH should...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Forum - 03/08/2019
Similar to others, when a SPAC case is used we get the related printouts from the parts manager and attach them to the invoice. My WSC rep asks for this on the rework for the pre-auth. My SM scans them and handles all of that usually. Sometimes he asks...
Forum - 11/27/2018
... history and/or technician notes associated with the repair (e.g. possiblity that the vehicle will return)....
Forum - 04/04/2019
... to service policy. I negotiated with my SM and I get the Admin fees moved to my pay for WPC return processing. I just have to report them to him each month. I keep a running spreadsheet with processing dates and RO numbers. Not to distract from...
Forum - 04/25/2019
Hey Kristen, I have a follow up question about added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add...
Forum - 04/30/2019
OTC part warranty replacements of powertrain components (engine, automatic transmission, and transfer case) are unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain...
Forum - 06/18/2019
It is most likely due to the cap on parts warranty, instead of the olh/parts excessive. All but elite dealers (from my understanding) have claim caps. They are listed in Global Warranty, under service agent profile info
Forum - 06/21/2019
That is correct 1MaryRuble. Typically dealers will close the job card with the dye charged out internally. When the customer returns with a warrantable defect, reference the previous closed job card with the dye charged out.
Deductible - 02/12/2010
I have a part that was ordered while the customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants...
Vibe recalls #10018 - 02/12/2010
On the warranty claims, does anyone know if there is a price amount for the part used? When we put in the part number on ours (89027393), it came up with no pricing information. If anyone knows, I would appreciate it - thanks!
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... problem getting most of the Saturn repairs under warranty paid, since we went Global. If I put the part amount in Net, it sometimes rejects for Net amount excessive and then I can put the part number in where it belongs and it will pay. But I've had...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great...
Material Number not found. - 12/30/2009
We are trying to submit a battery claim using part nymber 89021906. It is the correct part number but the claim will not go through-it says material number not found.
Re: Question? Goodwill radio replacment submission - 11/20/2009
THANKS FOR THE RESPONSE MARK, WOULD I HAVE TO H-ROUTE DUE TO RADIO BEING AND EXCHANGE DUE TO NO PART# AND CAN I CLAIM THE .2 ADMIN AND $25.00 NET FOR PARTS WARRANTY?
FOM form? - 12/09/2009
I have a claim that was rejected due to excessive parts... in comments my GMPP rep. is asking for a FOM authorization form for excessive parts. Does anyone know what that is and how i can get my hands on one? Thanks...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: More Global Warranty questions - 02/18/2010
... or hit the "*" key to select them all. Then you hit F5 to transmit, then it tells you to hit return and they send. The accounting transfers automatically on ours, but it has to be set up that way. The ADP people set all that up for us since we were...
Re: More Global Warranty questions - 02/19/2010
... SUMMARY ON GLOBAL....TOOK A LITTLE WHILE TO FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE...
Re: Lost Rep - 09/22/2009
We lost ours also :( Looks like they are making all reps Parts and Service, our Parts Rep is taking over both and our current Service Rep will be taking over both in Louisiana.....rumor heard also of a warranty specialist but not much info given.......
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: BATTERY PRICING - 07/16/2009
In GlobalConnect access the Electronic Parts Information Center (within the Parts Workbench). From the main menu select "inquiry' from the Periodical/Reference link. Select "battery pricing" from the Publication Type drop down menu then click the search...
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Similar to others, when a SPAC case is used we get the related printouts from the parts manager and attach them to the invoice. My WSC rep asks for this on the rework for the pre-auth. My SM scans them and handles all of that usually. Sometimes he asks...
Forum - 11/27/2018
... history and/or technician notes associated with the repair (e.g. possiblity that the vehicle will return)....
Forum - 04/04/2019
... to service policy. I negotiated with my SM and I get the Admin fees moved to my pay for WPC return processing. I just have to report them to him each month. I keep a running spreadsheet with processing dates and RO numbers. Not to distract from...
Forum - 04/25/2019
Hey Kristen, I have a follow up question about added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add...
Forum - 04/30/2019
OTC part warranty replacements of powertrain components (engine, automatic transmission, and transfer case) are unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain...
Forum - 06/18/2019
It is most likely due to the cap on parts warranty, instead of the olh/parts excessive. All but elite dealers (from my understanding) have claim caps. They are listed in Global Warranty, under service agent profile info
Forum - 06/21/2019
That is correct 1MaryRuble. Typically dealers will close the job card with the dye charged out internally. When the customer returns with a warrantable defect, reference the previous closed job card with the dye charged out.
Deductible - 02/12/2010
I have a part that was ordered while the customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants...
Vibe recalls #10018 - 02/12/2010
On the warranty claims, does anyone know if there is a price amount for the part used? When we put in the part number on ours (89027393), it came up with no pricing information. If anyone knows, I would appreciate it - thanks!
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... problem getting most of the Saturn repairs under warranty paid, since we went Global. If I put the part amount in Net, it sometimes rejects for Net amount excessive and then I can put the part number in where it belongs and it will pay. But I've had...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I haven't had one of those yet but I would try using ZPTI. It's for parts that fail outside the vehicle warranty period, but within the applicable parts warranty times/mileage parameters. You'll need the original information. It's worth a try!
CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great...
Material Number not found. - 12/30/2009
We are trying to submit a battery claim using part nymber 89021906. It is the correct part number but the claim will not go through-it says material number not found.
Re: Question? Goodwill radio replacment submission - 11/20/2009
THANKS FOR THE RESPONSE MARK, WOULD I HAVE TO H-ROUTE DUE TO RADIO BEING AND EXCHANGE DUE TO NO PART# AND CAN I CLAIM THE .2 ADMIN AND $25.00 NET FOR PARTS WARRANTY?
FOM form? - 12/09/2009
I have a claim that was rejected due to excessive parts... in comments my GMPP rep. is asking for a FOM authorization form for excessive parts. Does anyone know what that is and how i can get my hands on one? Thanks...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: More Global Warranty questions - 02/18/2010
... or hit the "*" key to select them all. Then you hit F5 to transmit, then it tells you to hit return and they send. The accounting transfers automatically on ours, but it has to be set up that way. The ADP people set all that up for us since we were...
Re: More Global Warranty questions - 02/19/2010
... SUMMARY ON GLOBAL....TOOK A LITTLE WHILE TO FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE...
Re: Lost Rep - 09/22/2009
We lost ours also :( Looks like they are making all reps Parts and Service, our Parts Rep is taking over both and our current Service Rep will be taking over both in Louisiana.....rumor heard also of a warranty specialist but not much info given.......
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: BATTERY PRICING - 07/16/2009
In GlobalConnect access the Electronic Parts Information Center (within the Parts Workbench). From the main menu select "inquiry' from the Periodical/Reference link. Select "battery pricing" from the Publication Type drop down menu then click the search...
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... closed (typically as an internal repair) when the vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: Global Warranty - 08/19/2009
From the parts that are on here it looks pretty easy. Biggest Difference is the failure codes are much different and there are several not listed. This part is disappointing since I already have FC memorized, now we'll have to start over.
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the...
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
I HAVE A TAHOE WITH A LEAKING FRONT DIFF, WE FOUND IT NEC TO ADD SEALANT (WHICH LISTS AS A PART), & WE ADDED 2-DIFF FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE...
Re: HVAC ODOR - 07/19/2010
... frequently and that even though we may be able to alleviate the problem for now, it likely will return at some point in time once the bacteria builds up again. Maybe the manufacturers should look at this more closely. Could a redesign of the evaporator...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to cover all bases!...
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
srta trans warranty - 09/17/2010
... a transmission assembly over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: ANYONE ORGANIZED? - 09/17/2010
I remember back then: abacus, pencil, paper, mail it out, wait for return! Have a wonderful weekend!
Re: srta trans warranty - 09/20/2010
... Manual- ARTICLE 1 1.1 - General Motors Warranties 1.1.3 - General Motors Service Replacement Parts and Accessories Warranties General Motors Service Replacement Parts and Accessories Warranties The Reference Chart is available as a downloadable document...
Re: Would you try to put a claim in for this? - 09/16/2010
i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... reject yesterday for code 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. We don't run a claim for just getting them the part d...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were...
Claim type B versus Auth code B - 03/27/2009
I know we've had this discussion before, however, I have a part failure for an 08 Pontiac Torrent with 4884 miles on it. It is a part we replaced before and it failed. It gets submitted as Auth code B not as a claim type B, correct?
Re: Oil leak diagnosis - 03/25/2009
... varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the dye in parts and no labor....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: cross line saturns - 05/13/2009
... time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H route it....
Re: TRANS REPLACEMENT - 03/03/2009
I believe if Warranty pays full repair the part is covered for the remainder manufacturers warranty, and no less than a 12/12 warranty. If it's a goodwill situation and the customer pays any deductible at all they get the longer part warranty.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .... Ive never had any problems...
Re: Non-Gm Windshields - 12/24/2008
... states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is required...
CHROME APPEARANCE PACKAGE - 08/06/2008
... I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time can I get for installation of upper grille, lower a-d grille...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: goodwill battery N0110 ? - 08/15/2008
Reference P&P 1.5.11.2 have never been able to goodwill battery outside of warranty.handled through acdelco with the parts dept.I get this all the time from advisors,might have them trained by now.have to go through parts dept.
... closed (typically as an internal repair) when the vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis....
Re: Global Warranty - 08/19/2009
From the parts that are on here it looks pretty easy. Biggest Difference is the failure codes are much different and there are several not listed. This part is disappointing since I already have FC memorized, now we'll have to start over.
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the...
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
I HAVE A TAHOE WITH A LEAKING FRONT DIFF, WE FOUND IT NEC TO ADD SEALANT (WHICH LISTS AS A PART), & WE ADDED 2-DIFF FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE...
Re: HVAC ODOR - 07/19/2010
... frequently and that even though we may be able to alleviate the problem for now, it likely will return at some point in time once the bacteria builds up again. Maybe the manufacturers should look at this more closely. Could a redesign of the evaporator...
Re: TROUBLE WITH THE TIRE PROCESS - 06/25/2010
... to "print a shipping label" so I called DBC and they said they arent requiring every tire be returned now. I am keeping mine for a long while, just to cover all bases!...
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
srta trans warranty - 09/17/2010
... a transmission assembly over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: ANYONE ORGANIZED? - 09/17/2010
I remember back then: abacus, pencil, paper, mail it out, wait for return! Have a wonderful weekend!
Re: srta trans warranty - 09/20/2010
... Manual- ARTICLE 1 1.1 - General Motors Warranties 1.1.3 - General Motors Service Replacement Parts and Accessories Warranties General Motors Service Replacement Parts and Accessories Warranties The Reference Chart is available as a downloadable document...
Re: Would you try to put a claim in for this? - 09/16/2010
i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... reject yesterday for code 038...not only for auth code not allowed but for related repairs and parts allowance for labor op J5650..i had problems fixing this on reynolds i went on global warranty and coded it for related repairs and parts ceiling exceded...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. We don't run a claim for just getting them the part d...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were...
Claim type B versus Auth code B - 03/27/2009
I know we've had this discussion before, however, I have a part failure for an 08 Pontiac Torrent with 4884 miles on it. It is a part we replaced before and it failed. It gets submitted as Auth code B not as a claim type B, correct?
Re: Oil leak diagnosis - 03/25/2009
... varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the dye in parts and no labor....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: cross line saturns - 05/13/2009
... time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H route it....
Re: TRANS REPLACEMENT - 03/03/2009
I believe if Warranty pays full repair the part is covered for the remainder manufacturers warranty, and no less than a 12/12 warranty. If it's a goodwill situation and the customer pays any deductible at all they get the longer part warranty.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .... Ive never had any problems...
Re: Non-Gm Windshields - 12/24/2008
... states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is required...
CHROME APPEARANCE PACKAGE - 08/06/2008
... I look up the VIN in SI that opcode isn't there for this vehicle: 1G2ZG57N594125264. I know the parts do not get claimed as they were shipped to our parts dept. at no cost. How much time can I get for installation of upper grille, lower a-d grille...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: goodwill battery N0110 ? - 08/15/2008
Reference P&P 1.5.11.2 have never been able to goodwill battery outside of warranty.handled through acdelco with the parts dept.I get this all the time from advisors,might have them trained by now.have to go through parts dept.
Re: DUAL HEADREST DVD - 12/11/2008
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: RADIO B CLAIM - 10/28/2008
I was under the impression that the claim wold reject for part number required with claim type. I think B claims require a failed part entry.
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
Re: WPC CREDITS - 11/14/2008
Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts.
Tire pressure monitors labor ops - 10/15/2008
... tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document number this refers to - thanks in advance!...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
NAVIGATION DISC - 03/03/2008
... or Concern May be Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive,...
SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/04/2008
I've submit a handful of these so far, and a few of them have had the bolt & bushing siezed. Extra parts in net & HRoute or all parts in the $ amount and HRoute? Thanks!
Re: SATURN-GMPP GENERATOR REPLACE - 04/23/2008
My GMPP Quick Reference chart says parts prices are not to exceed vehicle manufacturer's list price. Parts without a list price do not exceed dealer price plus 67%. Engines and Transmissions are the exception and can only be marked up 40% on GMPP. Most...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/19/2008
h&kchevy.not sure of your situation but have run into this before.in P&P it gives you a list of parts but some are marked with a * ( parts removed from LSG program effective jan 1,2006.purchases prior to jan 1,2006 are eligibe for LSG )if you can show...
Re: Quantity of Claims Submitted & Other Duties - 03/18/2008
I DO ABOUT 110-15 CLAIMS A DAY. WE LIVE IN A SMALL COASTAL TOWN. I ALSO WORK IN THE BODY SHOP DOING ESTIMATES, ORDER PARTS, WRITE RO'S, CALL CUST, DO FINAL INSPECTIONS ON CARS COMING OUT OF THE SHOP, MAKING SURE MY TECH HAVE ALL THERE PARTS, BACK UP CASHIER...
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Two jobs or one - 05/01/2008
As a rule of thumb I don't always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but,...
Re: VPP CHROME PACKAGE - 05/02/2008
IF ITS THE PACKAGE I'M THINKING OF.....FOR NEW VEHICLES/PREP, THEN I BELIEVE THIS IS PREPAID THROUGH THE PARTS ACCOUNT, AND DO NOT HAVE TO BE SUBMITTED AS A CLAIM TO GENERAL MOTORS. CHECK WITH YOUR SERVICE MGR OR PARTS MGR TO BE SURE---
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Re: 50%-50% split... - 06/19/2008
Check out bulletin 05-00-89-055b for empowerment and goodwill adjustments. Go down to "partial and shared reponsibilities." It explains how to do a partial payment. I think this will help.
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: rejected claim type b - 06/17/2008
I checked part # in EPIC and dealer cost should be $499.70. The trade $ amount is the $699.58. Do you manually data entry in WINS? If so, it should adjust to the allowed amount automatically.... also n4870 is clutch assm motor? The part just says actuator...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE-DURASTOP? - 07/11/2008
... a goodwrench lifetime guarantee. The claim got rejected stating "not a goodwrench service plus part number". The dilemma is the pads were put on an oldsmobile, so I have no way to look up the part in the LTG...any suggestions?...
Wire Harness - 12/05/2007
That part number comes up to a body wiring harness. By the picture in the parts catalog it runs from the trunk to the dash on the right side of the car.
Thanks - 09/20/2007
... correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufac...
We also did one - took two techs about 2 hours to do it. I still haven't seen a reimbursement thru our open parts account. How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. Our techs...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: RADIO B CLAIM - 10/28/2008
I was under the impression that the claim wold reject for part number required with claim type. I think B claims require a failed part entry.
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
Re: WPC CREDITS - 11/14/2008
Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts.
Tire pressure monitors labor ops - 10/15/2008
... tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document number this refers to - thanks in advance!...
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
NAVIGATION DISC - 03/03/2008
... or Concern May be Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive,...
SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/04/2008
I've submit a handful of these so far, and a few of them have had the bolt & bushing siezed. Extra parts in net & HRoute or all parts in the $ amount and HRoute? Thanks!
Re: SATURN-GMPP GENERATOR REPLACE - 04/23/2008
My GMPP Quick Reference chart says parts prices are not to exceed vehicle manufacturer's list price. Parts without a list price do not exceed dealer price plus 67%. Engines and Transmissions are the exception and can only be marked up 40% on GMPP. Most...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/19/2008
h&kchevy.not sure of your situation but have run into this before.in P&P it gives you a list of parts but some are marked with a * ( parts removed from LSG program effective jan 1,2006.purchases prior to jan 1,2006 are eligibe for LSG )if you can show...
Re: Quantity of Claims Submitted & Other Duties - 03/18/2008
I DO ABOUT 110-15 CLAIMS A DAY. WE LIVE IN A SMALL COASTAL TOWN. I ALSO WORK IN THE BODY SHOP DOING ESTIMATES, ORDER PARTS, WRITE RO'S, CALL CUST, DO FINAL INSPECTIONS ON CARS COMING OUT OF THE SHOP, MAKING SURE MY TECH HAVE ALL THERE PARTS, BACK UP CASHIER...
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Two jobs or one - 05/01/2008
As a rule of thumb I don't always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but,...
Re: VPP CHROME PACKAGE - 05/02/2008
IF ITS THE PACKAGE I'M THINKING OF.....FOR NEW VEHICLES/PREP, THEN I BELIEVE THIS IS PREPAID THROUGH THE PARTS ACCOUNT, AND DO NOT HAVE TO BE SUBMITTED AS A CLAIM TO GENERAL MOTORS. CHECK WITH YOUR SERVICE MGR OR PARTS MGR TO BE SURE---
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Re: 50%-50% split... - 06/19/2008
Check out bulletin 05-00-89-055b for empowerment and goodwill adjustments. Go down to "partial and shared reponsibilities." It explains how to do a partial payment. I think this will help.
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: rejected claim type b - 06/17/2008
I checked part # in EPIC and dealer cost should be $499.70. The trade $ amount is the $699.58. Do you manually data entry in WINS? If so, it should adjust to the allowed amount automatically.... also n4870 is clutch assm motor? The part just says actuator...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE-DURASTOP? - 07/11/2008
... a goodwrench lifetime guarantee. The claim got rejected stating "not a goodwrench service plus part number". The dilemma is the pads were put on an oldsmobile, so I have no way to look up the part in the LTG...any suggestions?...
Wire Harness - 12/05/2007
That part number comes up to a body wiring harness. By the picture in the parts catalog it runs from the trunk to the dash on the right side of the car.
Thanks - 09/20/2007
... correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufac...
can I claim paint mix time & materials? - 09/25/2007
2007 Tahoe, upper left applique tab broke off creating rattle. When ordering the part (15791343) it states shipped black, paint to match. When coding for this part B8691 there is no associated materials code. Does that mean I can't claim for this to be...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
NAVIGATION DISC - 01/04/2008
I HAVE A CLAIM WHERE WE REPLACED THE NAVIGATION DISC ON A 07 GMC DENALI. REJECTING FOR PARTS EXCESSIVE. I THINK I REMEMBER SEEING A BULLETIN WHERE THIS PART IS SUPPOSED TO BE ORDERED A CERTAIN WAY AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
Forum - 09/19/2007
How I have been handling it is that I put in the LOP for the the part that was the original failure and add OLH to the claim for the other job. I use the published time for the OLH. I then have to H-route every claim with the explaination for the OLH...
Re: OVERNIGHT / LOCAL FREIGHT - 06/03/2008
1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any applicable GM warranty peri...
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: Warranty Admin. job description - 12/12/2008
... GLOBAL CONNECT. The service administrator function should be assigned to one person. This may be part-time work for one person, or full-time when there is enough volume to justify the position on that basis. Of course, a back-up should be trained to...
Re: GLOBAL WARRANTY - 08/21/2008
... are ok. I have already taken them all. They are really easily. They are laid out as 1 WBT for parts, 1 WBT for service consultants, 1 WBT for techs and 1 WBT which includes all of them for warranty adm. They just kind of take you through things, give...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech? [/quote] The...
Re: Replaced starter - 02/25/2009
... issue a while back. The easiest way I could find to explain it to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know,...
Claim type B w/ vehicle in warranty. - 03/20/2009
... in Claims Processing Manual I found this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason,...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: Tonneau cover opcode - 05/24/2011
... had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used...
Tonneau cover opcode - 05/23/2011
Hello, We had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject....
HVAC ODOR - 06/30/2010
... the HVAC vent system to eliminate the smell & returned the vehicle to the customer. There were no parts billed on this RO, and actual clock time was .4. By the time it got to my desk, it was 3 days later, and I closed the repair order with no time...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required...
GWM - Material Number Not Found Reject - 12/30/2009
Some additional information for this post: Jim & Marcia are on GWM (Northeast Region). This particular reject "material number not found" is reject code (772)as noted in the GWM User Manual. The battery part number is accurate - with a dealer price...
Forum - 03/12/2019
... Service Policies & Procedures Manual Article 2.15: GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to satisfy any applicable GM warranty...
Forum - 11/27/2018
... far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker shock" and has complained to the factory. Unless there was a manufacturer's defect...
Forum - 03/08/2019
Parts warranties are not eligible for courtesy transportation or parts expedites. That is what I have always been told. If you can't get the parts the clients are supposed to just sit and twiddle their thumbs while they wait.
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
2007 Tahoe, upper left applique tab broke off creating rattle. When ordering the part (15791343) it states shipped black, paint to match. When coding for this part B8691 there is no associated materials code. Does that mean I can't claim for this to be...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
NAVIGATION DISC - 01/04/2008
I HAVE A CLAIM WHERE WE REPLACED THE NAVIGATION DISC ON A 07 GMC DENALI. REJECTING FOR PARTS EXCESSIVE. I THINK I REMEMBER SEEING A BULLETIN WHERE THIS PART IS SUPPOSED TO BE ORDERED A CERTAIN WAY AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
Forum - 09/19/2007
How I have been handling it is that I put in the LOP for the the part that was the original failure and add OLH to the claim for the other job. I use the published time for the OLH. I then have to H-route every claim with the explaination for the OLH...
Re: OVERNIGHT / LOCAL FREIGHT - 06/03/2008
1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any applicable GM warranty peri...
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: Warranty Admin. job description - 12/12/2008
... GLOBAL CONNECT. The service administrator function should be assigned to one person. This may be part-time work for one person, or full-time when there is enough volume to justify the position on that basis. Of course, a back-up should be trained to...
Re: GLOBAL WARRANTY - 08/21/2008
... are ok. I have already taken them all. They are really easily. They are laid out as 1 WBT for parts, 1 WBT for service consultants, 1 WBT for techs and 1 WBT which includes all of them for warranty adm. They just kind of take you through things, give...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech? [/quote] The...
Re: Replaced starter - 02/25/2009
... issue a while back. The easiest way I could find to explain it to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know,...
Claim type B w/ vehicle in warranty. - 03/20/2009
... in Claims Processing Manual I found this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason,...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: Tonneau cover opcode - 05/24/2011
... had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used...
Tonneau cover opcode - 05/23/2011
Hello, We had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject....
HVAC ODOR - 06/30/2010
... the HVAC vent system to eliminate the smell & returned the vehicle to the customer. There were no parts billed on this RO, and actual clock time was .4. By the time it got to my desk, it was 3 days later, and I closed the repair order with no time...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required...
GWM - Material Number Not Found Reject - 12/30/2009
Some additional information for this post: Jim & Marcia are on GWM (Northeast Region). This particular reject "material number not found" is reject code (772)as noted in the GWM User Manual. The battery part number is accurate - with a dealer price...
Forum - 03/12/2019
... Service Policies & Procedures Manual Article 2.15: GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to satisfy any applicable GM warranty...
Forum - 11/27/2018
... far out of warranty is the vehicle? Do NOT reopen the jobcard. You need to find out why all parts were replaced. The customer is experiencing "sticker shock" and has complained to the factory. Unless there was a manufacturer's defect...
Forum - 03/08/2019
Parts warranties are not eligible for courtesy transportation or parts expedites. That is what I have always been told. If you can't get the parts the clients are supposed to just sit and twiddle their thumbs while they wait.
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Forum - 07/20/2018
... scenarios were accepted for payment. The warranty administrator submitted the transactions with parts, labor, administrative allowance, and $100 in customer participation for the ELR and $150 for the Silverado (in both cases significantly less than the...
Forum - 02/08/2017
... has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. In the...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Warning 124 : This transaction is being...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry ...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: Transportation Damage Submissions - 02/06/2012
... Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize or approve transportation repairs. Conversations with these representatives in no way should be...
Re: What Would You Do - 04/14 - 07/07/2014
... Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts were claimed. Due to the number of hours entered in OLH and excessive parts the claim was routed...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Closest Available Labor Operation - 07/13/2015
... many instances when the actual labor code states "replace" but all you are doing is securing the part. A common example is when window regulator bolts work loose and you merely have to tighten them. I think it is common practice to claim the actual time...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
What Would You Do - 02/16 - 02/02/2016
... vehicle. Because of the customer's history of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer...
What Would You Do? - 08/22 - 07/27/2022
The owner of a Cadillac XT5 visited their local service department for assistance with a metal clunk noise coming from the right front of the vehicle. The technician performed an inspection and found that the lower ball joint had minimal clearance, slight...
Forum - 02/10/2023
... just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need to fill in the odometer...
Forum - 06/21/2022
Me and another admin were looking at the April update to the JL Warranty parts list, it just says "no less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several...
Forum - 03/31/2023
Is your parts mark up higher than 40% mark up? Since I believe the oil change prices on the list are based on the 40% mark up, I usually have parts bring the parts back to the 40% amount and then it falls in line. We always look at the first...
Forum - 03/08/2023
... information as it relates to management approvals. That being said, the process that I hold my department to is: They can consult me as much as they would like to determine what we think GM will pay Because I am more familiar with the rules and specifics...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 05/24/2022
... cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can fin...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
What Would You Do - 08/21 - 07/27/2021
... out. Should the warranty administrator proceed with claiming the test drive with this repair?The parts department included a miscellaneous charge for sealer in the parts list for a claim for tire resealing. Should the sealer be handled as a shop supply...
Forum - 05/25/2021
... high-pressure pipes are called out in the service procedure as single-use but now GM updated the parts catalog to say that they are not single-use (as of yesterday) and can be re-used. I just made a big stink about us not replacing these on 4 cars we...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 08/21/2020
Thanks dwallace for the article suggestion! The following is from the Parts P&P Manual Article 1.1.1: Seals and Gaskets - Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either...
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Forum - 07/20/2018
... scenarios were accepted for payment. The warranty administrator submitted the transactions with parts, labor, administrative allowance, and $100 in customer participation for the ELR and $150 for the Silverado (in both cases significantly less than the...
Forum - 02/08/2017
... has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. In the...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Warning 124 : This transaction is being...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry ...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: Transportation Damage Submissions - 02/06/2012
... Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize or approve transportation repairs. Conversations with these representatives in no way should be...
Re: What Would You Do - 04/14 - 07/07/2014
... Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts were claimed. Due to the number of hours entered in OLH and excessive parts the claim was routed...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Closest Available Labor Operation - 07/13/2015
... many instances when the actual labor code states "replace" but all you are doing is securing the part. A common example is when window regulator bolts work loose and you merely have to tighten them. I think it is common practice to claim the actual time...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
What Would You Do - 02/16 - 02/02/2016
... vehicle. Because of the customer's history of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer...
What Would You Do? - 08/22 - 07/27/2022
The owner of a Cadillac XT5 visited their local service department for assistance with a metal clunk noise coming from the right front of the vehicle. The technician performed an inspection and found that the lower ball joint had minimal clearance, slight...
Forum - 02/10/2023
... just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need to fill in the odometer...
Forum - 06/21/2022
Me and another admin were looking at the April update to the JL Warranty parts list, it just says "no less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several...
Forum - 03/31/2023
Is your parts mark up higher than 40% mark up? Since I believe the oil change prices on the list are based on the 40% mark up, I usually have parts bring the parts back to the 40% amount and then it falls in line. We always look at the first...
Forum - 03/08/2023
... information as it relates to management approvals. That being said, the process that I hold my department to is: They can consult me as much as they would like to determine what we think GM will pay Because I am more familiar with the rules and specifics...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Forum - 05/24/2022
... cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can fin...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
What Would You Do - 08/21 - 07/27/2021
... out. Should the warranty administrator proceed with claiming the test drive with this repair?The parts department included a miscellaneous charge for sealer in the parts list for a claim for tire resealing. Should the sealer be handled as a shop supply...
Forum - 05/25/2021
... high-pressure pipes are called out in the service procedure as single-use but now GM updated the parts catalog to say that they are not single-use (as of yesterday) and can be re-used. I just made a big stink about us not replacing these on 4 cars we...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 08/21/2020
Thanks dwallace for the article suggestion! The following is from the Parts P&P Manual Article 1.1.1: Seals and Gaskets - Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either...
Forum - 01/17/2020
... for the Admin fees (and core if applicable), Generate the packing slips and hand them over to parts. My parts guy gets the parts from retention and puts the documents in, tapes them up, applies the labels and puts them out for shipping. I haven't had...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
Forum - 11/13/2019
... everything in your calculation on your pre-approval total and PET so you can determine proper participation and claim totals. I think what is being stated is that should the answer be "no" to GM participation you are covered if you have approved diagnostic...
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Forum - 11/18/2019
... brief, 2-5 minutes, and provide easy to follow information on a topic. In regards to a multiple parts scenario: Claims with excessive parts associated with the repair will reject with an excessive parts error message. These instances must be authorized...
Forum - 10/29/2019
Ask your parts manager the battery type. I have tried to look them up in EPIC, but it wont pull batteries up for me
Forum - 10/29/2019
OE Battery Ratings and Part Numbers are also available through the TechLink app in GlobalConnect. The table is found within the Reference Charts tab.
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
Forum - 10/01/2019
If you get parts from another dealer you can claim the expedite, absolutely. I thought expedites were a set percentage of the price of the part.
Forum - 08/29/2019
... appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock is experiencing. The labor...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 05/13/2020
That is probably related to your Delco distributor or your parts manager. Our guy leaves anything that is tagged until warranty processing is complete and the parts retention time is expired.
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 01/17/2020
This would also be a ZPTC would it not? Limited lifetime is parts only, not labor.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Heater Block Cord Recall - 01/29/2020
... N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it says to just tell the customer not to use it and not perform the disconnect unless the customer requested...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 03/06/2020
Pretty sure the Limited Lifetime Part warranty & 3/100 on Major Assemblies are exempt from PET
Forum - 02/24/2020
... Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
What Would You Do - 09/20 - 08/25/2020
... with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning be claimed?...
Forum - 09/01/2020
Service manager must sign for excessive parts with explanation why they replaced. Anything above what SI states then it would be OLH
... for the Admin fees (and core if applicable), Generate the packing slips and hand them over to parts. My parts guy gets the parts from retention and puts the documents in, tapes them up, applies the labels and puts them out for shipping. I haven't had...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
Forum - 11/13/2019
... everything in your calculation on your pre-approval total and PET so you can determine proper participation and claim totals. I think what is being stated is that should the answer be "no" to GM participation you are covered if you have approved diagnostic...
Forum - 11/18/2019
If both batteries require replacement, submit both parts with the labor operation for one battery and OLH for the labor time necessary to replace the second battery.
Forum - 11/18/2019
... brief, 2-5 minutes, and provide easy to follow information on a topic. In regards to a multiple parts scenario: Claims with excessive parts associated with the repair will reject with an excessive parts error message. These instances must be authorized...
Forum - 10/29/2019
Ask your parts manager the battery type. I have tried to look them up in EPIC, but it wont pull batteries up for me
Forum - 10/29/2019
OE Battery Ratings and Part Numbers are also available through the TechLink app in GlobalConnect. The table is found within the Reference Charts tab.
Forum - 10/10/2019
Confirm that the information on the job card (job card number, the open date, and the VIN) match the information on the tire return form. A discrepancy may cause an error.
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
Forum - 10/01/2019
If you get parts from another dealer you can claim the expedite, absolutely. I thought expedites were a set percentage of the price of the part.
Forum - 08/29/2019
... appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock is experiencing. The labor...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 05/13/2020
That is probably related to your Delco distributor or your parts manager. Our guy leaves anything that is tagged until warranty processing is complete and the parts retention time is expired.
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 01/17/2020
This would also be a ZPTC would it not? Limited lifetime is parts only, not labor.
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Heater Block Cord Recall - 01/29/2020
... N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it says to just tell the customer not to use it and not perform the disconnect unless the customer requested...
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 03/06/2020
Pretty sure the Limited Lifetime Part warranty & 3/100 on Major Assemblies are exempt from PET
Forum - 02/24/2020
... Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
What Would You Do - 09/20 - 08/25/2020
... with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning be claimed?...
Forum - 09/01/2020
Service manager must sign for excessive parts with explanation why they replaced. Anything above what SI states then it would be OLH
Forum - 07/17/2020
I know they are a preferred, but, it is something with this particular office that is exempt and I'm not sure why to be honest.
What Would You Do - 07/20 - 06/23/2020
... that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles later the customer brought the vehicle into a different...
Forum - 06/16/2020
I would update the PET including the seals. Recalculate the CP portion and authorize the excessive parts.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 08/03/2020
A whole 2.21! How's parts department taking the prices?
Mail Out Review 2020 - 10/12/2020
Has your dealership received a Mail Out Review this year?Please click HERE to participate in our poll!
Forum - 10/14/2020
It paid, but had to use the partial color clearcoat lop. No you can't use a finesse, sand and buff lop on transportation claim.
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
Forum - 12/30/2020
If memory serves me right, Autointergrate pays thru ServiceNet, on Chryslers parts statement. It has been several years since I fooled with AI
Forum - 04/13/2021
Thanks for the info everyone. I knew 60 days played a part in something...just could not find it in print.
Body shop repairs - 06/15/2021
... example, the one I'm working on now, the labor operation is 1443554, pickup box outer side panel partion refinish color/clear coat. Is that just for the paint repair? Does it include removal of some parts? Our body shop had to remove the tailgate, tail...
Forum - 06/15/2021
Field Actions are a single-time fix or inspection. If the replacement part fails it would be a ZPTI to the initial install and would fall under the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
Forum - 05/27/2021
Kristen I can tell you a few things as of right now. 1. regarding the fuel feed pipes, for this particular job they are actually included with 4 lifters in the VLOM kit called out in the TSB 2. My WSC rep said "submit it and see what it rejects for and...
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
wpc paperwork - 11/10/2021
Is anyone else having issues with getting the proper paperwork to print when wpc request part back?
Forum - 11/22/2021
I made an excel spreadsheet and added a column to identify what the parts department should bill out. I made it so we basically got a raise for service finally and they can increase the parts billing slightly. My guys bill them out to equal the total...
Forum - 11/22/2021
If I am doing anything with claim adjustments, fixing rejections, or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet...
Forum - 12/07/2021
... to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions, post comments and more. Members...
What Would You Do - 11/21 - 10/26/2021
... report an important statistic or is the data contained within the Trend; and/or Totals or Labor, Parts, and Net Reports more relevant? What does the O/U % statistic refer to on the Trend Report for CPVS, Labor, OLH, Supplemental, Parts, Net, and Cas...
Forum - 10/27/2021
... you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly before you switch screens it should...
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 09/30/2021
A reference to Part Failures During the Same Repair Visit is available within the Global Warranty Manual, page 19.
Forum - 09/27/2021
Then I would leave it all on one line and with olh (not true olh) and excessive parts authorizations
I know they are a preferred, but, it is something with this particular office that is exempt and I'm not sure why to be honest.
What Would You Do - 07/20 - 06/23/2020
... that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles later the customer brought the vehicle into a different...
Forum - 06/16/2020
I would update the PET including the seals. Recalculate the CP portion and authorize the excessive parts.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 08/03/2020
A whole 2.21! How's parts department taking the prices?
Mail Out Review 2020 - 10/12/2020
Has your dealership received a Mail Out Review this year?Please click HERE to participate in our poll!
Forum - 10/14/2020
It paid, but had to use the partial color clearcoat lop. No you can't use a finesse, sand and buff lop on transportation claim.
What Would You Do - 02/21 - 01/27/2021
The owner of a 2007 Chevrolet Equinox was experiencing a fuel odor in the passenger compartment of their vehicle, as well as near the outside rear of the vehicle. The technician verified the concern and diagnosed the leak to be coming from the fuel...
Forum - 12/30/2020
If memory serves me right, Autointergrate pays thru ServiceNet, on Chryslers parts statement. It has been several years since I fooled with AI
Forum - 04/13/2021
Thanks for the info everyone. I knew 60 days played a part in something...just could not find it in print.
Body shop repairs - 06/15/2021
... example, the one I'm working on now, the labor operation is 1443554, pickup box outer side panel partion refinish color/clear coat. Is that just for the paint repair? Does it include removal of some parts? Our body shop had to remove the tailgate, tail...
Forum - 06/15/2021
Field Actions are a single-time fix or inspection. If the replacement part fails it would be a ZPTI to the initial install and would fall under the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
Forum - 05/27/2021
Kristen I can tell you a few things as of right now. 1. regarding the fuel feed pipes, for this particular job they are actually included with 4 lifters in the VLOM kit called out in the TSB 2. My WSC rep said "submit it and see what it rejects for and...
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
wpc paperwork - 11/10/2021
Is anyone else having issues with getting the proper paperwork to print when wpc request part back?
Forum - 11/22/2021
I made an excel spreadsheet and added a column to identify what the parts department should bill out. I made it so we basically got a raise for service finally and they can increase the parts billing slightly. My guys bill them out to equal the total...
Forum - 11/22/2021
If I am doing anything with claim adjustments, fixing rejections, or doing a WPC return I use internet explorer 11. You won't get anything else to work properly. It is on your computer it is just hidden. Hit the Windows key and start typing internet...
Forum - 12/07/2021
... to reiterate the goal of the Member's Area forum. We invite our Warranty Community Members to participate in this moderated discussion forum with other warranty professionals across the nation to share ideas, ask questions, post comments and more. Members...
What Would You Do - 11/21 - 10/26/2021
... report an important statistic or is the data contained within the Trend; and/or Totals or Labor, Parts, and Net Reports more relevant? What does the O/U % statistic refer to on the Trend Report for CPVS, Labor, OLH, Supplemental, Parts, Net, and Cas...
Forum - 10/27/2021
... you need to adjust everything on the first submission screen (labor, original job car info for parts warranties, etc) before you open anything else such as parts or net items. If you put everything in there correctly before you switch screens it should...
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 09/30/2021
A reference to Part Failures During the Same Repair Visit is available within the Global Warranty Manual, page 19.
Forum - 09/27/2021
Then I would leave it all on one line and with olh (not true olh) and excessive parts authorizations
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Forum - 08/13/2021
... under account 662 (labor). The admin allowance on airbags I put under 688 (adjustment - parts and accessories). For the radio exchange I put it under 680 (parts warranty claims. This is where our comptroller always has me put them....
Forum - 07/31/2021
... have a table that has a column for who and a column for what. Column 1 is Advisor, Tech, Manager, Parts, and Warranty. In the right column I have bullet points that indicate what each person is to resolve before the ticket can be closed. Examples might...
Forum - 05/12/2022
... addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part amounts before resubmitting....
Forum - 05/10/2022
Yesterday it was not allowing anything to process at all on chrome, internet explorer or edge but as of today it is fully functional on edge, adding parts and everything!
Forum - 05/10/2022
Try again today, I'm surprisingly able to use edge perfectly with no issues adding parts or anything.
Forum - 05/10/2022
As of today I can use Edge without issue, looks like they actually fixed it to add parts and everything!
Internet Explorer to Retire - 04/13/2022
... internet explorer because on Chrome, edge, and firefox it will not allow me to add more than one part to the claim. I have tried all of the others but only internet explorer works to submit when there is more than one part. I have reached out to GM on...
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Missing Owners Manual Transportation Claim - 04/22/2022
... and they in turn will handle thru HELM 800 782 4356 they will send to your parts dept in 7-10 days and you can reference the delivery to the RO# so its not lost when it arrives.3. then to claim it on the transportation claim use labor op...
Forum - 04/20/2022
The dealer being reimbursed, directly from GM, is the one who has to bill the parts.
Forum - 02/14/2023
... may shake your head and say you know, however we have been receiving battery core returns with 100% SOC. This is a safety issue for all involved. ...
Forum - 03/08/2023
... box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Forum - 05/05/2023
... use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is...
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 05/01/2023
... transaction on the SRTA (service replacement transmission assembly) that is processed as a parts warranty. It is coded ZPTI but the rest of the coding is pretty much the same. You need to have the original installation invoice to support the transaction...
Forum - 05/15/2023
... all claims to see if they were scanned before entering them and if there is no explanation it is returned to the advisor & service manager for an explanation. I keep my SM advised of the claims just so he is aware of the situation. Dispatcher is...
Forum - 05/22/2023
Any warranty transaction will require a dongle scan with of course the exception of transportation claims,Pdi's and overcouter parts warranty.
Forum - 05/25/2023
Parts replaced under New Vehicle Warranty or 100% Policy will be covered for the balance of the NVLW, but in no event less than 12 months/unlimited miles, whichever is greater. Parts and Accessories Policies and Procedures Manual Article 1.1
Forum - 06/22/2023
Yes. Any non-gm components must be disclosed, then OE installed once parts are available
Forum - 06/23/2023
I treat it as an add line even though it is totally justified as part of the previously approved repair.
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/20/2022
all stays on one line and will be h-routed for excessive parts. attach all supporting documentation and should pay.
Forum - 07/27/2022
What I see based on your comments is that you have a potential issue with your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic...
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Forum - 08/13/2021
... under account 662 (labor). The admin allowance on airbags I put under 688 (adjustment - parts and accessories). For the radio exchange I put it under 680 (parts warranty claims. This is where our comptroller always has me put them....
Forum - 07/31/2021
... have a table that has a column for who and a column for what. Column 1 is Advisor, Tech, Manager, Parts, and Warranty. In the right column I have bullet points that indicate what each person is to resolve before the ticket can be closed. Examples might...
Forum - 05/12/2022
... addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part amounts before resubmitting....
Forum - 05/10/2022
Yesterday it was not allowing anything to process at all on chrome, internet explorer or edge but as of today it is fully functional on edge, adding parts and everything!
Forum - 05/10/2022
Try again today, I'm surprisingly able to use edge perfectly with no issues adding parts or anything.
Forum - 05/10/2022
As of today I can use Edge without issue, looks like they actually fixed it to add parts and everything!
Internet Explorer to Retire - 04/13/2022
... internet explorer because on Chrome, edge, and firefox it will not allow me to add more than one part to the claim. I have tried all of the others but only internet explorer works to submit when there is more than one part. I have reached out to GM on...
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Missing Owners Manual Transportation Claim - 04/22/2022
... and they in turn will handle thru HELM 800 782 4356 they will send to your parts dept in 7-10 days and you can reference the delivery to the RO# so its not lost when it arrives.3. then to claim it on the transportation claim use labor op...
Forum - 04/20/2022
The dealer being reimbursed, directly from GM, is the one who has to bill the parts.
Forum - 02/14/2023
... may shake your head and say you know, however we have been receiving battery core returns with 100% SOC. This is a safety issue for all involved. ...
Forum - 03/08/2023
... box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Forum - 05/05/2023
... use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is...
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 05/01/2023
... transaction on the SRTA (service replacement transmission assembly) that is processed as a parts warranty. It is coded ZPTI but the rest of the coding is pretty much the same. You need to have the original installation invoice to support the transaction...
Forum - 05/15/2023
... all claims to see if they were scanned before entering them and if there is no explanation it is returned to the advisor & service manager for an explanation. I keep my SM advised of the claims just so he is aware of the situation. Dispatcher is...
Forum - 05/22/2023
Any warranty transaction will require a dongle scan with of course the exception of transportation claims,Pdi's and overcouter parts warranty.
Forum - 05/25/2023
Parts replaced under New Vehicle Warranty or 100% Policy will be covered for the balance of the NVLW, but in no event less than 12 months/unlimited miles, whichever is greater. Parts and Accessories Policies and Procedures Manual Article 1.1
Forum - 06/22/2023
Yes. Any non-gm components must be disclosed, then OE installed once parts are available
Forum - 06/23/2023
I treat it as an add line even though it is totally justified as part of the previously approved repair.
Forum - 07/06/2022
Parts warranty is based on the open date of the original installation RO. If you did another parts warranty in the middle it does not reset. You go by the original purchase.
Forum - 07/20/2022
all stays on one line and will be h-routed for excessive parts. attach all supporting documentation and should pay.
Forum - 07/27/2022
What I see based on your comments is that you have a potential issue with your parts department and how they are estimating or billing R1234yf. They should be billing the new refrigerant in 10 gram units. The machine shows it in kilograms so the basic...
Forum - 01/19/2023
... that far to adjust any claims. Once I started at a dealer that had not been claiming the takata return handling net so I told them to give me a list of all the tickets they had done for the last 6 months and submitted for the $20.00 on all of them....
Forum - 01/11/2023
Glad to help. Sometimes the part is actually listed as a "housing".
Forum - 09/12/2022
Also you may have to convert it if you are using the 2.5 gallon part quantity to 10
Forum - 09/14/2022
ewill3rd: Sorry-the link does not work. Were you trying to attach the Bulk Parts Reference Chart? (see image) The actual "Submitting Bulk Parts on a Transaction" Reference Chart is available in the GlobalConnect Warranty Resource Center within...
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
Forum - 09/14/2022
... or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should be billing the 2.5-gallon. Just to be clear,...
Forum - 12/08/2022
HOW DO YOU BREAK OUT LABOR AND PARTS ON THE ROWHEN IT IS A FLAT AMOUNT FOR THE COMPLIMENTARY LOF AND ROTATE?
Forum - 03/21/2024
Thank You! I went and checked with our parts department and they were billing it out too high.
Forum - 01/31/2024
We have had 2. OLH any additional time. Sign off for excessive parts. Submit to WSC. Both of them were paid.
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
Forum - 01/25/2024
So are you looking for a particulate filter service regen? If this is what you want then I use 4021262 and it's straight time.
Forum - 01/30/2024
Since the 1st of January parts can now bill the modules on the RO. Can we still claim any admin allowance?
Forum - 01/26/2024
... the service regeneration test. There may be another but here is my take. If they are replacing a part, it is very likely that the service regen is part of the service procedure for replacing that component. If it is included ANYWHERE in the text of the...
Forum - 10/31/2023
You will have to the fuse block lop and OLH the wiring aspect as diagnosis, because tech found a 'failed part'
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Customer Reimbursement - 09/05/2023
HiWe have a claim here where we should have processed it as a parts warranty. The advisor charged the customer in error and now we need to reimbursement the customer. How would I submit this claim? I am being told that I can submit it as a customer reimbursement...
Forum - 10/09/2023
... the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded and non-compatible parts authorization from SM. Attach both job cards to claim to support OLH punch times. ...
Forum - 10/02/2023
I have had a couple part warranties on recalls, but I submitted them as single claim, per WSC instruction.
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
RPO IVH vs. window sticker - 07/31/2023
... not show this at all but the window sticker shows dealer installed. Dealer wants to be paid for parts and labor. I know a ZSET $0 transaction can be submitted to add the RPO to IVH but it should already be there according to the window sticker. How do...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Cause Codes - 09/03/2015
... stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious to hear what others are doing. These codes are driving me cr...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
... that far to adjust any claims. Once I started at a dealer that had not been claiming the takata return handling net so I told them to give me a list of all the tickets they had done for the last 6 months and submitted for the $20.00 on all of them....
Forum - 01/11/2023
Glad to help. Sometimes the part is actually listed as a "housing".
Forum - 09/12/2022
Also you may have to convert it if you are using the 2.5 gallon part quantity to 10
Forum - 09/14/2022
ewill3rd: Sorry-the link does not work. Were you trying to attach the Bulk Parts Reference Chart? (see image) The actual "Submitting Bulk Parts on a Transaction" Reference Chart is available in the GlobalConnect Warranty Resource Center within...
Forum - 09/19/2022
Hello! Try a "closest to" partial color/clear coat paint labor operation.
Forum - 09/14/2022
... or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should be billing the 2.5-gallon. Just to be clear,...
Forum - 12/08/2022
HOW DO YOU BREAK OUT LABOR AND PARTS ON THE ROWHEN IT IS A FLAT AMOUNT FOR THE COMPLIMENTARY LOF AND ROTATE?
Forum - 03/21/2024
Thank You! I went and checked with our parts department and they were billing it out too high.
Forum - 01/31/2024
We have had 2. OLH any additional time. Sign off for excessive parts. Submit to WSC. Both of them were paid.
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
Forum - 01/25/2024
So are you looking for a particulate filter service regen? If this is what you want then I use 4021262 and it's straight time.
Forum - 01/30/2024
Since the 1st of January parts can now bill the modules on the RO. Can we still claim any admin allowance?
Forum - 01/26/2024
... the service regeneration test. There may be another but here is my take. If they are replacing a part, it is very likely that the service regen is part of the service procedure for replacing that component. If it is included ANYWHERE in the text of the...
Forum - 10/31/2023
You will have to the fuse block lop and OLH the wiring aspect as diagnosis, because tech found a 'failed part'
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Customer Reimbursement - 09/05/2023
HiWe have a claim here where we should have processed it as a parts warranty. The advisor charged the customer in error and now we need to reimbursement the customer. How would I submit this claim? I am being told that I can submit it as a customer reimbursement...
Forum - 10/09/2023
... the clutches and turbine shaft would be OLH with appropriate SM auth. Claim will also require parts ceiling exceeded and non-compatible parts authorization from SM. Attach both job cards to claim to support OLH punch times. ...
Forum - 10/02/2023
I have had a couple part warranties on recalls, but I submitted them as single claim, per WSC instruction.
Forum - 07/25/2023
If your parts department is following parts retention protocol the battery should still be available to test. You don't need the car, all you need is the battery and the RO. As long as you catch the issue before you submit you should not have any issues....
RPO IVH vs. window sticker - 07/31/2023
... not show this at all but the window sticker shows dealer installed. Dealer wants to be paid for parts and labor. I know a ZSET $0 transaction can be submitted to add the RPO to IVH but it should already be there according to the window sticker. How do...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Cause Codes - 09/03/2015
... stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious to hear what others are doing. These codes are driving me cr...
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
What Would You Do - 05/14 - 05/09/2014
... repair procedure in early March. Should the warranty administrator handle the transaction as a part warranty, ZPTI transaction, or is it best addressed as a ZREG transaction, with authorization codes "A" for a policy decision and a "R" for related...
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts...
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: Special Policy 10054 - 05/22/2012
... corrosion at the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come...
Re: GMPP and the WPC - 05/12/2012
NEVER HAD GMPP ASK FOR ANYTHING EITHER , WE DO THE SAME WITH PARTS SCRAP EVEN GMPP...CYA FOR SURE
Re: GM Tire Program - 04/12/2012
... get run through GWM. They still go through the tire manufacturer. There is now a website for the parts dept. to enter in the information, etc --but it has nothing to do with GWM, or GM warranty. GM messenger # G_0000101032 explains it. Here's a bit...
Re: Please Help with LOP(s) - 03/02/2012
I HAD A SIMILAR PROBLEM LAST WEEK, YOU MIGHT WANT TO TRY AND CODE IT FOR EXCESSIVE PARTS CEILING AND SEE IF IT WILL GO THRU...
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
the only thing i had parts dept charge was for the key and to code it..never a charge to look up the key code and cut the key..
GM MESSASE G-0000093940 - 09/21/2011
HAS ANYONE READ THIS MESSAGE ?? AM I CORRECT IN READING THAT THE LIFETIME SERVICE GUARANTEE FOR PARTS IS BACK IN EFFECT??
OBTAIN KEY CODE / CUT KEY - 09/28/2011
My parts dept bills out $65 on the warranty claim if they have to obtain a key code & cut key ---- how do we claim this???
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: 50/50 SPLIT - 10/26/2011
... vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.Thanks for the help...
Re: 50/50 SPLIT - 10/26/2011
So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line...
Re: how would you submit this claim!! - 08/02/2012
I've found that if you use the term collateral damage in the story dealing with excess parts, it usually goes through without a hitch.
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
What Would You Do - 05/14 - 05/09/2014
... repair procedure in early March. Should the warranty administrator handle the transaction as a part warranty, ZPTI transaction, or is it best addressed as a ZREG transaction, with authorization codes "A" for a policy decision and a "R" for related...
Re: Transprotation Damage - 03/19/2014
I would suggest using the "front bumper fascia trim cap partial refinish color/clear coat - 1440554" operation as closest to.
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts...
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: Special Policy 10054 - 05/22/2012
... corrosion at the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be included since they wouldn't have had to come...
Re: GMPP and the WPC - 05/12/2012
NEVER HAD GMPP ASK FOR ANYTHING EITHER , WE DO THE SAME WITH PARTS SCRAP EVEN GMPP...CYA FOR SURE
Re: GM Tire Program - 04/12/2012
... get run through GWM. They still go through the tire manufacturer. There is now a website for the parts dept. to enter in the information, etc --but it has nothing to do with GWM, or GM warranty. GM messenger # G_0000101032 explains it. Here's a bit...
Re: Please Help with LOP(s) - 03/02/2012
I HAD A SIMILAR PROBLEM LAST WEEK, YOU MIGHT WANT TO TRY AND CODE IT FOR EXCESSIVE PARTS CEILING AND SEE IF IT WILL GO THRU...
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
the only thing i had parts dept charge was for the key and to code it..never a charge to look up the key code and cut the key..
GM MESSASE G-0000093940 - 09/21/2011
HAS ANYONE READ THIS MESSAGE ?? AM I CORRECT IN READING THAT THE LIFETIME SERVICE GUARANTEE FOR PARTS IS BACK IN EFFECT??
OBTAIN KEY CODE / CUT KEY - 09/28/2011
My parts dept bills out $65 on the warranty claim if they have to obtain a key code & cut key ---- how do we claim this???
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: 50/50 SPLIT - 10/26/2011
... vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.Thanks for the help...
Re: 50/50 SPLIT - 10/26/2011
So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line...
Re: how would you submit this claim!! - 08/02/2012
I've found that if you use the term collateral damage in the story dealing with excess parts, it usually goes through without a hitch.
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Accessory Warranty - 06/25/2012
The box wasn't mangled. The parts dept. did not notice any damage, the tech found it when installing.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following...
Re: Transaction summary report? - 09/18/2012
Oh yeah, and the best part is, now I get to submit 3 days worth of transactions manually thru Global! *sarcasm* lol
Re: Christmas Eve Hours - 12/19/2012
Hi! Merry Christmas to everyone out there who celebrates. We always close at noon and have a small party. The owner has a gift for employees who have marked a 10-15-20-25 year point that he hands out and we participate in the United Way campaign and...
Re: Who's your boss? - 12/28/2012
my Boss is one of the dealers' son who happens to be in charge of parts and service hired me..
Re: Sublet - 07/17/2013
MARKC, Does the 4 body side molding kits go in the parts section or does all of it go in sublet?
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
I DO NOT LIKE THE WORD "BAD" either , i just cant make these guys understand where is a reason why these parts failed, what is the reason !!!!
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Forum - 09/21/2017
What is the fee for? GM reimburses the Service Agent the Customer Care and Aftersales published Service Agent net price plus the normal markup percentage allowance on all GM parts purchased from GM CCA. (Parts P&P Article 2.1)
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
I HAVE A CLAIM FOR ENGINE REPLACEMENT WITH A LOT OF OLH. THE ECM WAS FINALLY DETERMINED TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES...
Forum - 09/28/2017
I take it there isn't information contained within the inflator packaging for return of individual inflators? If that is the case, may need to contact your DMA for assistance. Sorry I couldn't offer more information with this!
Forum - 10/04/2017
If it were me, I would contact Warranty Support for guidance. I feel you may be right about the Part Warranty parts, so I hope the punches are thoroughly noted. Please keep us updated on the process...
Forum - 11/08/2017
... fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction. Examples of supplies and fees...
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
Forum - 03/02/2018
... PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052; which is non-compliant to policy. Submit PDI...
Forum - 01/09/2018
Thanks. She didn't mention that with this one. I looked over the bulletin and it does appear we may not have billed the correct part.
Forum - 12/11/2017
... Warranty - Federal or California Emissions Warranty coverage must be honored as long as the OEM part is present on the vehicle, has failed due to a defect in material or workmanship from the manufacturer, and is able to be repaired or replaced per GM...
Forum - 01/03/2018
The only bulletin I have found with any kind of list is 15-00-89-005, Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies...
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Forum - 02/07/2017
I've submitted about 10 with the parts on it instead of net and they've all been accepted.
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Forum - 03/15/2017
... the left, it opens a "bulletin" on submitting bulk fluids. I said, "we're not using the bulk part number for coolant" and he said, "they will still see qty of 1 as a quart". Therefore, for coolant, they count them as quarts and not gallons...
Forum - 03/20/2017
i would think the same way you are thinking !!!! submit as one line with ep auth for the olh and excessive parts...
Forum - 02/28/2017
... the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing the transmission flush code, the transaction was accept...
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Accessory Warranty - 06/25/2012
The box wasn't mangled. The parts dept. did not notice any damage, the tech found it when installing.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following...
Re: Transaction summary report? - 09/18/2012
Oh yeah, and the best part is, now I get to submit 3 days worth of transactions manually thru Global! *sarcasm* lol
Re: Christmas Eve Hours - 12/19/2012
Hi! Merry Christmas to everyone out there who celebrates. We always close at noon and have a small party. The owner has a gift for employees who have marked a 10-15-20-25 year point that he hands out and we participate in the United Way campaign and...
Re: Who's your boss? - 12/28/2012
my Boss is one of the dealers' son who happens to be in charge of parts and service hired me..
Re: Sublet - 07/17/2013
MARKC, Does the 4 body side molding kits go in the parts section or does all of it go in sublet?
Re: Curious...anyone recently debited for vague information in correction lines? - 07/08/2013
I DO NOT LIKE THE WORD "BAD" either , i just cant make these guys understand where is a reason why these parts failed, what is the reason !!!!
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Forum - 09/21/2017
What is the fee for? GM reimburses the Service Agent the Customer Care and Aftersales published Service Agent net price plus the normal markup percentage allowance on all GM parts purchased from GM CCA. (Parts P&P Article 2.1)
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
I HAVE A CLAIM FOR ENGINE REPLACEMENT WITH A LOT OF OLH. THE ECM WAS FINALLY DETERMINED TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES...
Forum - 09/28/2017
I take it there isn't information contained within the inflator packaging for return of individual inflators? If that is the case, may need to contact your DMA for assistance. Sorry I couldn't offer more information with this!
Forum - 10/04/2017
If it were me, I would contact Warranty Support for guidance. I feel you may be right about the Part Warranty parts, so I hope the punches are thoroughly noted. Please keep us updated on the process...
Forum - 11/08/2017
... fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction. Examples of supplies and fees...
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
Forum - 03/02/2018
... PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052; which is non-compliant to policy. Submit PDI...
Forum - 01/09/2018
Thanks. She didn't mention that with this one. I looked over the bulletin and it does appear we may not have billed the correct part.
Forum - 12/11/2017
... Warranty - Federal or California Emissions Warranty coverage must be honored as long as the OEM part is present on the vehicle, has failed due to a defect in material or workmanship from the manufacturer, and is able to be repaired or replaced per GM...
Forum - 01/03/2018
The only bulletin I have found with any kind of list is 15-00-89-005, Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies...
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Forum - 02/07/2017
I've submitted about 10 with the parts on it instead of net and they've all been accepted.
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Forum - 03/15/2017
... the left, it opens a "bulletin" on submitting bulk fluids. I said, "we're not using the bulk part number for coolant" and he said, "they will still see qty of 1 as a quart". Therefore, for coolant, they count them as quarts and not gallons...
Forum - 03/20/2017
i would think the same way you are thinking !!!! submit as one line with ep auth for the olh and excessive parts...
Forum - 02/28/2017
... the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing the transmission flush code, the transaction was accept...
Forum - 12/12/2016
Bulletin 11-00-89-005 : The participation amount is calculated through the use of the online calculator or tables in this bulletin. The calculator or tables are to be used for every job card and on each line of the job card where participation is req...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 01/20/2017
... to go bad, and wrist pins on connecting rod twisted. It is way placed the point of replacing parts, it needs an engine. Cost and comparison shows this. If I us cylinder head replacement 4061830 - 7.0, I still have 4.0 hours of diag. and tear down and...
Forum - 04/12/2017
Great thanks, I'll make a note on my Nov 2016 News copy that putting it in parts/handling field is not effective anymore.
Forum - 03/23/2017
... had a concern of a leak under the vehicle at time of write up - the job card was closed (part ordered) - part installed on a later job card referencing the original job card where the part was ordered. Neither the original or the new job card are...
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
Forum - 03/31/2017
... Transfer Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter to a qualified Independent Service Center (ISC). This is...
Forum - 04/20/2017
... he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional part and OLH is claimed on the...
TOW CHARGES - 06/28/2017
Hi, I submitted a claim for a tow charge for a vehicle that was covered under the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty...
Forum - 08/17/2017
Maybe you can use 4025942 Exhaust Particulate Filter Cleaning? I think we've done that a couple of times. Maybe a DBC call can confirm?
Forum - 08/08/2017
... on the RO, you have to select WGPC, NOT W. Then the system will ask you if you want the parts pricing adjusted accordingly and you select yes. The PBS system adjusts the parts price for you once you've selected WGPC. Then, just...
Forum - 06/21/2017
ALL OUR 'PARTS ORDERED' TICKETS ARE CLOSED UNDER CUSTOMER, UNLESS IT HAS A SPAC CASE ATTACHED TO IT, OR VEHICLE DOES NOT LEAVE THE LOT.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 05/10/2017
Ours was mainly Add-on's, no olh claims, and a part warranty. Still waiting to hear back...
Forum - 05/30/2018
... detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 06/13/2018
Definitely a unique situation! I would also handle as a part warranty.
Forum - 08/08/2018
The "Bulk Parts" document in the Warranty Admission Resource Center has some good examples on the conversion. https://dealer.autopartners.net/sites/usdppm/WarrantyResourceLibrary/Bulk%20Parts.pdf
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
2GNALCEK2F6196893 - 08/01/2018
can you tell me if part number 12679099 is covered under warranty for the above vin with 40858 miles?
What Would You Do - 11/18 - 10/24/2018
... documents with GM Customer Assistance for reimbursement consideration. Ultimately the customer returned to their local dealership in Wisconsin for service and discussed reimbursement options with service management.In the meantime, the service advisor...
Forum - 10/26/2018
Hi Candy Check out the article in the GM Global Warranty Management System under Submitting Bulk Parts in a Transaction. You can get to it by typing in "bulk parts" in the search box on Global Connect. It has a great section about how to submit for t...
Forum - 10/29/2018
... though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of the solenoid assembly have paid numerous times for me under powertrain. External TCM's that are mounted on a bracket or the body always reject for me....
Bulletin 11-00-89-005 : The participation amount is calculated through the use of the online calculator or tables in this bulletin. The calculator or tables are to be used for every job card and on each line of the job card where participation is req...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 01/20/2017
... to go bad, and wrist pins on connecting rod twisted. It is way placed the point of replacing parts, it needs an engine. Cost and comparison shows this. If I us cylinder head replacement 4061830 - 7.0, I still have 4.0 hours of diag. and tear down and...
Forum - 04/12/2017
Great thanks, I'll make a note on my Nov 2016 News copy that putting it in parts/handling field is not effective anymore.
Forum - 03/23/2017
... had a concern of a leak under the vehicle at time of write up - the job card was closed (part ordered) - part installed on a later job card referencing the original job card where the part was ordered. Neither the original or the new job card are...
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
Forum - 03/31/2017
... Transfer Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter to a qualified Independent Service Center (ISC). This is...
Forum - 04/20/2017
... he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional part and OLH is claimed on the...
TOW CHARGES - 06/28/2017
Hi, I submitted a claim for a tow charge for a vehicle that was covered under the basic warranty. It was returned to me stating that I had to remove the tow bill. The vehicle would not start. They stated that it wouldn't be paid under the warranty...
Forum - 08/17/2017
Maybe you can use 4025942 Exhaust Particulate Filter Cleaning? I think we've done that a couple of times. Maybe a DBC call can confirm?
Forum - 08/08/2017
... on the RO, you have to select WGPC, NOT W. Then the system will ask you if you want the parts pricing adjusted accordingly and you select yes. The PBS system adjusts the parts price for you once you've selected WGPC. Then, just...
Forum - 06/21/2017
ALL OUR 'PARTS ORDERED' TICKETS ARE CLOSED UNDER CUSTOMER, UNLESS IT HAS A SPAC CASE ATTACHED TO IT, OR VEHICLE DOES NOT LEAVE THE LOT.
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 05/10/2017
Ours was mainly Add-on's, no olh claims, and a part warranty. Still waiting to hear back...
Forum - 05/30/2018
... detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 06/13/2018
Definitely a unique situation! I would also handle as a part warranty.
Forum - 08/08/2018
The "Bulk Parts" document in the Warranty Admission Resource Center has some good examples on the conversion. https://dealer.autopartners.net/sites/usdppm/WarrantyResourceLibrary/Bulk%20Parts.pdf
Forum - 08/08/2018
Thanks. I see what you're saying. The sublet says - "valve job - customer supplied parts - replaced valve and seals". We used labor operation 4080988 with no OLH.
2GNALCEK2F6196893 - 08/01/2018
can you tell me if part number 12679099 is covered under warranty for the above vin with 40858 miles?
What Would You Do - 11/18 - 10/24/2018
... documents with GM Customer Assistance for reimbursement consideration. Ultimately the customer returned to their local dealership in Wisconsin for service and discussed reimbursement options with service management.In the meantime, the service advisor...
Forum - 10/26/2018
Hi Candy Check out the article in the GM Global Warranty Management System under Submitting Bulk Parts in a Transaction. You can get to it by typing in "bulk parts" in the search box on Global Connect. It has a great section about how to submit for t...
Forum - 10/29/2018
... though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of the solenoid assembly have paid numerous times for me under powertrain. External TCM's that are mounted on a bracket or the body always reject for me....
Forum - 10/05/2018
It sounds like a customer pay issue as the TCM was not defective (and not replaced as an OTC part warranty).
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 04/18/2018
... for a policy decision indicated, and comments supporting the replacement of a lifetime part within the terms of the Limited Lifetime Parts Warranty Program without completion of the PET. ...
Branded Title and DMA Authorization - 03/12/2018
... Warranty - Federal or California Emissions Warrantycoverage must be honored as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship...
16-NA-051 BULLETIN - 03/22/2018
... to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the...
Forum - 03/23/2018
DO YOU KNOW IF THE OUTSIDE SHOP MUST USE "OEM" PARTS IN ORDER FOR THE CUSTOMER TO GET REIMBURSED?
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 05/21/2018
... I had one that was drenched in some sort of stinky fluid and we put the hard card in a clear parts bag, taped it shut and made a photo copy of it in case the greasy substance made the print fade or disappear. We have one tech in particular whose...
Forum - 05/10/2018
I also have a tow bill for this claim. Can we claim towing on a Service Agent installed Part Warranty?
Forum - 05/03/2018
It is for parts purchased on or after 4/1/2018. reference# GCUS-9-5688
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
REPRINT - 01/21/2019
... and relevant approvals/information but the tech copy was lost and a reprint was used to document parts retention (parts stamp)All paperwork is lost and a reprint was made (showing reprint on the copy) and it bears all relevant information. To me this...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Forum - 12/21/2018
From the looks of it there should be atleast 2 separate repair lines, possibly olh and excess parts approvals due to consequential damage.
Forum - 12/06/2018
Spot on ewill3rd! Good tip on the possibility of the part being an ACDelco part. The reference card is available in the Resources tab within the Warranty Help Cards link.
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 03/12/2019
Hi! The warranty parts expediting program only provides reimbursement for GM parts expedited for warranty repairs (repairs performed during any Applicable Warranty period - e.g. bumper to bumper, powertrain).
Forum - 03/15/2019
It applies to dealer rentals, only. Dealers can no longer use paper forms, or third-party software for DRAC agreements
What Would You Do - 04/19 - 03/26/2019
... front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with error 024: Service Agent is not allowed to submit transactions for labor code 7023350.The warranty administrator...
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 04/02/2019
If it is admin for shipping parts to WPC, I credit the freight account. If it is admin for S2 or S1 sublet allowance, I credit the service policy account.
Forum - 04/02/2019
... with the OTC component. (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts...
Forum - 04/23/2019
Well I have a job for each make built in Reynolds 00pnz0600723 Chevrolet 2yr maintenance. The parts are billed at cost plus normal % markup I adjust the labor to make it come out to the correct amt$ this saves that discounting later and adjusting. Labor...
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
It sounds like a customer pay issue as the TCM was not defective (and not replaced as an OTC part warranty).
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 04/18/2018
... for a policy decision indicated, and comments supporting the replacement of a lifetime part within the terms of the Limited Lifetime Parts Warranty Program without completion of the PET. ...
Branded Title and DMA Authorization - 03/12/2018
... Warranty - Federal or California Emissions Warrantycoverage must be honored as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship...
16-NA-051 BULLETIN - 03/22/2018
... to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the...
Forum - 03/23/2018
DO YOU KNOW IF THE OUTSIDE SHOP MUST USE "OEM" PARTS IN ORDER FOR THE CUSTOMER TO GET REIMBURSED?
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Forum - 05/21/2018
... I had one that was drenched in some sort of stinky fluid and we put the hard card in a clear parts bag, taped it shut and made a photo copy of it in case the greasy substance made the print fade or disappear. We have one tech in particular whose...
Forum - 05/10/2018
I also have a tow bill for this claim. Can we claim towing on a Service Agent installed Part Warranty?
Forum - 05/03/2018
It is for parts purchased on or after 4/1/2018. reference# GCUS-9-5688
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
REPRINT - 01/21/2019
... and relevant approvals/information but the tech copy was lost and a reprint was used to document parts retention (parts stamp)All paperwork is lost and a reprint was made (showing reprint on the copy) and it bears all relevant information. To me this...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Forum - 11/06/2018
Couple of options: closest to labor operation from the transmission group or the transmission CCND operation with authorization for excessive parts (transmission fluid).
Forum - 12/21/2018
From the looks of it there should be atleast 2 separate repair lines, possibly olh and excess parts approvals due to consequential damage.
Forum - 12/06/2018
Spot on ewill3rd! Good tip on the possibility of the part being an ACDelco part. The reference card is available in the Resources tab within the Warranty Help Cards link.
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 03/12/2019
Hi! The warranty parts expediting program only provides reimbursement for GM parts expedited for warranty repairs (repairs performed during any Applicable Warranty period - e.g. bumper to bumper, powertrain).
Forum - 03/15/2019
It applies to dealer rentals, only. Dealers can no longer use paper forms, or third-party software for DRAC agreements
What Would You Do - 04/19 - 03/26/2019
... front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with error 024: Service Agent is not allowed to submit transactions for labor code 7023350.The warranty administrator...
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 04/02/2019
If it is admin for shipping parts to WPC, I credit the freight account. If it is admin for S2 or S1 sublet allowance, I credit the service policy account.
Forum - 04/02/2019
... with the OTC component. (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts...
Forum - 04/23/2019
Well I have a job for each make built in Reynolds 00pnz0600723 Chevrolet 2yr maintenance. The parts are billed at cost plus normal % markup I adjust the labor to make it come out to the correct amt$ this saves that discounting later and adjusting. Labor...
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 04/25/2019
ST over 2 hours needs service manager auth. Not sure how the sublet part plays into that, so i will be following...
GMPP - 04/22/2019
Good Morning, Do we need to retain GMPP warranty parts for the allowed 15 days. Service advisor question this. Thank you
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: GMPP - CLEANING THROTTLE BODY - 11/25/2009
My gmpp rep would say no to the throttle body clean because is was not a defect in the part itself.
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: More Global Warranty questions - 02/04/2010
... transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
[quote] 1CLARD: I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to...
Re: GMVIS DESCRIPTION HELP - 08/06/2009
MAYBE TRY YOUR PARTS DEPARTMENT? THEY HELP ME WITH THIS KIND OF THING.
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... that snapped while testing). Tested battery. Cleared multiple codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair....
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Re: PDI Fluid adds article - 09/18/2009
If the add is more than $6+ put the amount in net and H route with part number in the story.
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I just asked my manager and he said that any dealer can do saturn warranty, but only "Saturn Authorized" dealers can order Saturn parts from GM.
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: GWM - 06/02/2010
i have 1 thats being inspected and 2 thats received waiting inspection. it is weird they want the parts asap but take their time ..
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: Chrome Wheel Supplier questions - 05/04/2010
[quote] Mark: No markup is allowed on any warranty sublets as far as I know. [/quote] That is exactly what I told my parts manager, but he claims Keystone is a part supplier, not a sublet. I would like to find something in writing to show him that...
ST over 2 hours needs service manager auth. Not sure how the sublet part plays into that, so i will be following...
GMPP - 04/22/2019
Good Morning, Do we need to retain GMPP warranty parts for the allowed 15 days. Service advisor question this. Thank you
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: GMPP - CLEANING THROTTLE BODY - 11/25/2009
My gmpp rep would say no to the throttle body clean because is was not a defect in the part itself.
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: More Global Warranty questions - 02/04/2010
... transaction summary on Wednesday, however, did not receive the Global Warranty invoice on our open parts account until this morning. I now get to see what everyone was explaining. It is an invoice from vendor name "Warranty Operations/WIPRO", however,...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART...
Re: LABOR OP F1602 HELP!!! - 03/16/2010
What kind of vehicle (VIN?), and what parts (numbers)?
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
[quote] 1CLARD: I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS... [/quote] Did you order the parts to...
Re: GMVIS DESCRIPTION HELP - 08/06/2009
MAYBE TRY YOUR PARTS DEPARTMENT? THEY HELP ME WITH THIS KIND OF THING.
"NOT GOODWILL-MIC SERVICE AGREEMENT FOUND" - 10/13/2009
... that snapped while testing). Tested battery. Cleared multiple codes and reset. Attempted to recoup partial labor as Goodwill out of warranty repair with labor op. Rejected "Not goodwill-MIC service agreement found". Customer participated in cost of repair....
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Re: DYE TEST - 11/04/2009
Correct. Use the NPF labor op and it will allow the dye in the parts field.
Re: PDI Fluid adds article - 09/18/2009
If the add is more than $6+ put the amount in net and H route with part number in the story.
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I just asked my manager and he said that any dealer can do saturn warranty, but only "Saturn Authorized" dealers can order Saturn parts from GM.
NEW WIRING LABOUR OP - 06/24/2010
WHERE CAN I FIND THE WIRING DIAGRAM FOR A DOC ID.DO I ASK PARTS OR FIND IT IN SI
Re: GWM - 06/02/2010
i have 1 thats being inspected and 2 thats received waiting inspection. it is weird they want the parts asap but take their time ..
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: Chrome Wheel Supplier questions - 05/04/2010
[quote] Mark: No markup is allowed on any warranty sublets as far as I know. [/quote] That is exactly what I told my parts manager, but he claims Keystone is a part supplier, not a sublet. I would like to find something in writing to show him that...
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Transfer Case Warranty - 08/20/2010
Medium duty is 24 mo. parts and labor, 36 mo. 100,000 mi. for cars and light duty.
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: GMPP-RADIO - 11/05/2010
Why do you only mark it up 25% and not 40% like the rest of the parts.
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
THANKS SOO MUCH MARK FOR THE INFO....GOT MY PARTS PERSON TO PRINT ME A COPY THEY WERE NOT AWARE OF THE UPDATE...CONNIE
Shuttle Service - 11/23/2010
Does warranty pay for a shuttle service if no repairs were done because they have to order the parts.
Recall 09184 - 11/30/2010
... this question. Any suggestions on who to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: srta trans warranty - 11/16/2010
I WOULD THINK THE SERVICE DEPT WOULD CHECK THE TRANSMISSION TO SEE WHAT THE PROBLEM IS BEFORE THEY DO THE PARTS WARRANTY
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: GMPP - 03/24/2011
... looked that far over before... One more thing, when you are submitting the transaction in the parts box do you put the parts price plus the tax in the box to get it paid or do you leave the box blank? And what would you do if you had a quantity of t...
Re: GMPP - 03/28/2011
I always leave the part price blank, for GMPP it pays the mark-up plus tax automatically.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: Z2262 - 03/08/2011
Thank you for the info, I've got parts coded the correct way now. Thanks again
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: NAV DISC - 03/23/2011
[quote] JMEREDITH1099: WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part...
Re: coding fluid claims - 03/10/2009
Was any other part replaced or just fluid? I'm confused.
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Transfer Case Warranty - 08/20/2010
Medium duty is 24 mo. parts and labor, 36 mo. 100,000 mi. for cars and light duty.
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: GMPP-RADIO - 11/05/2010
Why do you only mark it up 25% and not 40% like the rest of the parts.
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: DID EVERYONE SEE ???? NEW PRICING - 11/11/2010
THANKS SOO MUCH MARK FOR THE INFO....GOT MY PARTS PERSON TO PRINT ME A COPY THEY WERE NOT AWARE OF THE UPDATE...CONNIE
Shuttle Service - 11/23/2010
Does warranty pay for a shuttle service if no repairs were done because they have to order the parts.
Recall 09184 - 11/30/2010
... this question. Any suggestions on who to ask or where to look? Our customer is expecting a return call from me. Also, the recall is open for his vehicle....
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: srta trans warranty - 11/16/2010
I WOULD THINK THE SERVICE DEPT WOULD CHECK THE TRANSMISSION TO SEE WHAT THE PROBLEM IS BEFORE THEY DO THE PARTS WARRANTY
Re: Tonneau cover opcode - 05/24/2011
Have you tried using the parts warranty coding? That might get you around the options crap.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: GMPP - 03/24/2011
... looked that far over before... One more thing, when you are submitting the transaction in the parts box do you put the parts price plus the tax in the box to get it paid or do you leave the box blank? And what would you do if you had a quantity of t...
Re: GMPP - 03/28/2011
I always leave the part price blank, for GMPP it pays the mark-up plus tax automatically.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: Z2262 - 03/08/2011
Thank you for the info, I've got parts coded the correct way now. Thanks again
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: NAV DISC - 03/23/2011
[quote] JMEREDITH1099: WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part...
Re: coding fluid claims - 03/10/2009
Was any other part replaced or just fluid? I'm confused.
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING THE PARTS. NOW MY DILEMMA, I NOW...
Re: GMPP RADIOS AND CLUSTERS - 01/20/2009
I usually put the part, plus mark up and tax in net and Hroute it on GMPP claims. It usually pays first time.
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Electric Body Contact question - 01/07/2009
... harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember the correct way to submit this. ARGH. Thanks fo...
Re: Electric Body Contact question - 01/08/2009
I would put all parts and time on one line and h-route with auth "P" and good story.
Claim Type C with labor - 05/07/2009
... type in "C" for claim type the labor and net amount box turn gray. Should everything be put in the parts box then? That is what I did and Hrouted to my rep. For some reason only partial amount was paid and now he wants me to do a "D". that's okay for...
Re: Recall Policies & Procedures question - 05/20/2009
... do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed...
There is an on/off button? - 05/29/2009
Our service department changed the oil in a lady's car and did a safety inspection while she waited. When done, I pulled her car out front and met her in the lobby with her invoice. She paid the cashier and about 5 minutes later returned and was all upset...
Re: Oil leak diagnosis - 03/31/2009
You said you put the dye in net amt. Should go in the regular parts field- not net- and it should pay ok.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: Labor Op Help Needed - 08/13/2008
[quote] Radley Chevrolet Gals: ... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
I can understand your concern about the price pricing, as well as your parts manager. The material allowance on the bulletin is the amount available to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle...
Notice - 07/22/2008
This forum is intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators.
Freight - 07/30/2008
Does anyone know if one can claim freight an a lifetime warr part, getting late in the day and can't think.
... I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING THE PARTS. NOW MY DILEMMA, I NOW...
Re: GMPP RADIOS AND CLUSTERS - 01/20/2009
I usually put the part, plus mark up and tax in net and Hroute it on GMPP claims. It usually pays first time.
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Electric Body Contact question - 01/07/2009
... harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember the correct way to submit this. ARGH. Thanks fo...
Re: Electric Body Contact question - 01/08/2009
I would put all parts and time on one line and h-route with auth "P" and good story.
Claim Type C with labor - 05/07/2009
... type in "C" for claim type the labor and net amount box turn gray. Should everything be put in the parts box then? That is what I did and Hrouted to my rep. For some reason only partial amount was paid and now he wants me to do a "D". that's okay for...
Re: Recall Policies & Procedures question - 05/20/2009
... do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed...
There is an on/off button? - 05/29/2009
Our service department changed the oil in a lady's car and did a safety inspection while she waited. When done, I pulled her car out front and met her in the lobby with her invoice. She paid the cashier and about 5 minutes later returned and was all upset...
Re: Oil leak diagnosis - 03/31/2009
You said you put the dye in net amt. Should go in the regular parts field- not net- and it should pay ok.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: Labor Op Help Needed - 08/13/2008
[quote] Radley Chevrolet Gals: ... We bill our New Car Department. [/quote] You should be getting the installation credited to your open parts acct. see the "Labor Op Help Please!!!" post for info. This particular information picks up about 1/2 way...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: Labor Op Help Please!!! - 08/05/2008
I agree with Ken. C4511 is Body Rear Corner Garnish Molding and that's what the parts description calls it.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
Thanks Jody! We'll watch for it on our open parts account!
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
I can understand your concern about the price pricing, as well as your parts manager. The material allowance on the bulletin is the amount available to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle...
Notice - 07/22/2008
This forum is intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators.
Freight - 07/30/2008
Does anyone know if one can claim freight an a lifetime warr part, getting late in the day and can't think.
Re: Freight - 07/30/2008
From what I was told parts expediting ok on Claim Types B,C,N and goodwill, so I'd say yes.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
RADIO B CLAIM - 10/27/2008
... radio R&R to send out to specmo on 8/8/8 at 92910 miles. On 10/21/8 at 98457 miles the customer returned with the same complaint of unable to eject CD's. Found nec to R&R radio again. This is a B claim of the replacement radio and therefore, there is...
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
Re: THEFT DETERENT RELEARN - 09/03/2008
I just did one and used N4808 (Reprogram Body Control Module with SPS), as the theft deterent is part of the BCM.
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/18/2008
For the record, I put the extra parts in net & HRouted, and it got paid after rep review.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
if you goodwilled with no customer participation. i dont think it has a lifetime warranty.
Re: SATURN-GMPP GENERATOR REPLACE - 04/24/2008
Iwould suggest you have your parts dept.call nearest saturn dealer and get list price for generator and submitt at that price.
Freon? - 04/30/2008
Do I put freon under misc or something? It doesn't like it under parts.
Re: COMPLAINT & FAIL CODES - 04/09/2008
I get a lot of inop, and bad also. I tell the techs that parts replacements do not pay diag. and with out accurate failure description they are risking future debits. At which time they will be responsible for the part. This normally gets a better response...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
I WAS TOLD: IT IS THE REAR ADJUSTABLE SHELF IN CARGO AREA, THE LEFT SIDE SUPPORT IS "BROKEN" (MY PARTS DEPT TELL ME IT IS A "TABLE" /// NO HELP WHAT SO EVER)
Re: REPLACEMENT WHEELS - 05/23/2008
... WPC though. Otherwise, NO, you can't claim the admin time. [/quote] Kind of what I figured, the parts dept. just loves when I tell them these things. Time to put on the body armor and give parts the good news!! ...
towing - 05/23/2008
is towing covered on customer paid parts failures? regardless of mileage or age of vehicle?
Re: Tire Warranty - 06/12/2008
... Dealers should not add any dealer authorization to the claim. This will cause the claim to be returned. ...
Re: 50%-50% split... - 06/19/2008
Also see art 1.5.4 - Reimbursement for Beyond the Warranty Adjustments in the P&P. Talks about 'partial adjustments' there as well.
Re: administrative allowances - 01/03/2008
ARE YOU PUTTING THE .2 LABOR + THE $20.00 IN SERVICE --- I HAVE BEEN TOLD THE $20.00 GOES TO OUR (PARTS DEPT)FOR THE HANDLING OF THE CLUSTER ????
Pyramid Claims - 09/19/2007
... this big kick about it when before it was not a problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount...
Forum - 09/25/2007
Contact your DM to pay the claim from reject status. (Reject for part not covered for this claim type)
Forum - 09/25/2007
>A part must be charged out on the claim when submitting a MOPAR claim. >The following is from the Warranty Information Center: Entering an Exchange Claim in DealerCONNECT How do I submit a Mopar (GPOP/ Exchange) claim in DealerCONNECT? In DealerCONNECT,...
Charges - 10/12/2007
... to authorize the hard copy of the repair order with any changes made regarding the responsible party for the charges incurred. This is to occur prior to repairs being performed. The customer must be contacted if the charges were initially thought to...
Forum - 09/25/2007
We order our clusters and radios through Technicar. I have parts get with them and get us a credit. Technicar in turn submits the cluster to GM. Maybe Chrysler does it different, but it's something you can check into.
Forum - 09/19/2007
... punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
From what I was told parts expediting ok on Claim Types B,C,N and goodwill, so I'd say yes.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
RADIO B CLAIM - 10/27/2008
... radio R&R to send out to specmo on 8/8/8 at 92910 miles. On 10/21/8 at 98457 miles the customer returned with the same complaint of unable to eject CD's. Found nec to R&R radio again. This is a B claim of the replacement radio and therefore, there is...
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
BATTERY -WARRANTY PRICING - 09/18/2008
JUST CHECKING OF THE "CURRENT" PARTS OPERATIONS TO ACDELCO BATTERY CONVERSION CHART IS STILL DATED 7/1/07
Re: THEFT DETERENT RELEARN - 09/03/2008
I just did one and used N4808 (Reprogram Body Control Module with SPS), as the theft deterent is part of the BCM.
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/18/2008
For the record, I put the extra parts in net & HRouted, and it got paid after rep review.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
if you goodwilled with no customer participation. i dont think it has a lifetime warranty.
Re: SATURN-GMPP GENERATOR REPLACE - 04/24/2008
Iwould suggest you have your parts dept.call nearest saturn dealer and get list price for generator and submitt at that price.
Freon? - 04/30/2008
Do I put freon under misc or something? It doesn't like it under parts.
Re: COMPLAINT & FAIL CODES - 04/09/2008
I get a lot of inop, and bad also. I tell the techs that parts replacements do not pay diag. and with out accurate failure description they are risking future debits. At which time they will be responsible for the part. This normally gets a better response...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
I WAS TOLD: IT IS THE REAR ADJUSTABLE SHELF IN CARGO AREA, THE LEFT SIDE SUPPORT IS "BROKEN" (MY PARTS DEPT TELL ME IT IS A "TABLE" /// NO HELP WHAT SO EVER)
Re: REPLACEMENT WHEELS - 05/23/2008
... WPC though. Otherwise, NO, you can't claim the admin time. [/quote] Kind of what I figured, the parts dept. just loves when I tell them these things. Time to put on the body armor and give parts the good news!! ...
towing - 05/23/2008
is towing covered on customer paid parts failures? regardless of mileage or age of vehicle?
Re: Tire Warranty - 06/12/2008
... Dealers should not add any dealer authorization to the claim. This will cause the claim to be returned. ...
Re: 50%-50% split... - 06/19/2008
Also see art 1.5.4 - Reimbursement for Beyond the Warranty Adjustments in the P&P. Talks about 'partial adjustments' there as well.
Re: administrative allowances - 01/03/2008
ARE YOU PUTTING THE .2 LABOR + THE $20.00 IN SERVICE --- I HAVE BEEN TOLD THE $20.00 GOES TO OUR (PARTS DEPT)FOR THE HANDLING OF THE CLUSTER ????
Pyramid Claims - 09/19/2007
... this big kick about it when before it was not a problem. I understnd that if you are replacing a 2 parts on top of each other you use the biggest labor op and then if more time was need to put it in OLH. However, would it not kick back for parts amount...
Forum - 09/25/2007
Contact your DM to pay the claim from reject status. (Reject for part not covered for this claim type)
Forum - 09/25/2007
>A part must be charged out on the claim when submitting a MOPAR claim. >The following is from the Warranty Information Center: Entering an Exchange Claim in DealerCONNECT How do I submit a Mopar (GPOP/ Exchange) claim in DealerCONNECT? In DealerCONNECT,...
Charges - 10/12/2007
... to authorize the hard copy of the repair order with any changes made regarding the responsible party for the charges incurred. This is to occur prior to repairs being performed. The customer must be contacted if the charges were initially thought to...
Forum - 09/25/2007
We order our clusters and radios through Technicar. I have parts get with them and get us a credit. Technicar in turn submits the cluster to GM. Maybe Chrysler does it different, but it's something you can check into.
Forum - 09/19/2007
... punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Converter Labor Operation - 12/04/2007
... time performing diagnosis. ADD: 0.0-0.3 With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
busted knuckles - 11/19/2007
Yes Tim, We were both covered. The sad part was that the owner would not press charges against the customer. He didn't want the publicity.......
Battery Pricing - 11/27/2007
I have been told by my parts manager that GM has bumped the prices on batteries - but my claims seem to reject for pricing..... does anyone know if there actually has been a pricing increase or is the most current J&L Warranty listing still in effect...
MOPAR Claim - 09/25/2007
HOW DO I PROCESS A MOPAR CLAIM WHERE WE DIDN'T REPLACE THE PART? FOR EXAMPLE WE HAVE A CLAIM WHERE WE REPLACED THE BATTERY HARNESS (CP) CAME TO FIND OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE...
REPROGRAMMING - 11/29/2007
WHEN REPROGRAMMING MODULES, I AM TRYING TO FIND ANY THING IN WRITING TO SEE IF... (WHEN PROGRAMMING PCM)-PERFORMING CRANKSHAFT VARIATION RELEARN PROCEDURE IS PART OF THAT PROCEDURE OR IF THAT WOULD BE CONSIDERED OLH
Re: OVERNIGHT / LOCAL FREIGHT - 12/20/2007
ON THE RO I WAS PREVIOUSLY DISCUSSING... I HAVE 4-LINES OF FREIGHT "ONE OF WHICH IS $149. BY ITSELF BEING FOR A TRANSMISSION" PLUS ANOTHER $35 FOR THE OTHER 3 PARTS .... HOW WOULD I SUBMIT IN THIS CASE ??
Re: NAVIGATION DISC - 01/04/2008
Document ID# 1962236 This bulletin is about replacement discs. Hope it helps. You may have to h-route to have parts amount overridden.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: HELP - 01/24/2008
... later than following 180 days of the repair order date. Resubmitted claims, which were originally returned as not meeting criteria for payment, are also to be received by GM/Saab within this 180 day period." Hope this helps! Mark...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I...
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Forum - 09/19/2007
We have our system setup to print a seperate copy of warranty invoice and keep it in the retention area.Out parts retention person picks up the copies with the credit memo every tues and fri
New Goodwill Guidelines - 09/19/2007
... guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill parts and labor on a job....
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Brake Pad Replacement - 09/19/2007
Most technicans will turn rotors as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor...
Forum - 09/19/2007
... out there somewhere, but since there isn't, generally the service consultant is the responsible party. There is quite a bit of valuable information that should be reviewed when the customer is dropping off their vehicle, i.e. service contracts, restrictions,...
Forum - 09/19/2007
S/A prints GMVISS and attaches to every ro. It took alot of repeated "nudging" to get us there, but now it a regular part of the write up process. My s/a's know not to bring me an RO with any question without the GMVISS attached. Even if it is a customer...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Freight - 09/19/2007
what is the latest update on freight being paid for warranty claims. if freight is paid is it for safety repairs only or for any parts that is ordered for customer satisfaction?
FUEL TANK CAPACITY - 06/24/2008
... A FUEL LEVEL SENSOR - ACCORDING TO LO#L1197 YOU HAVE A CHOOSE OF (26-31 OR 11.5 GALLON), WHEN MY PARTS DEPT LOOKS IT UP UNDER TO MODEL #CC10706, IT SHOWS AS A 29.6 (NOT ONE OF THE CHOICES UNDER LO....... I HAVE RAN ACCROSS THIS A COUPLE OF TIMES, MY...
What is the correct procedure? - 06/23/2008
... on if I should submit both door repairs on one line, or separate them. Also, if more than one part was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Collateral Damage - 06/10/2008
... H0122 refinish with brake pads in net. Got rejected for net amount excessive. Do I put pads in parts OR H-route to AVM the way it is with a good explanation?...
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
Converter Labor Operation - 12/04/2007
... time performing diagnosis. ADD: 0.0-0.3 With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
busted knuckles - 11/19/2007
Yes Tim, We were both covered. The sad part was that the owner would not press charges against the customer. He didn't want the publicity.......
Battery Pricing - 11/27/2007
I have been told by my parts manager that GM has bumped the prices on batteries - but my claims seem to reject for pricing..... does anyone know if there actually has been a pricing increase or is the most current J&L Warranty listing still in effect...
MOPAR Claim - 09/25/2007
HOW DO I PROCESS A MOPAR CLAIM WHERE WE DIDN'T REPLACE THE PART? FOR EXAMPLE WE HAVE A CLAIM WHERE WE REPLACED THE BATTERY HARNESS (CP) CAME TO FIND OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE...
REPROGRAMMING - 11/29/2007
WHEN REPROGRAMMING MODULES, I AM TRYING TO FIND ANY THING IN WRITING TO SEE IF... (WHEN PROGRAMMING PCM)-PERFORMING CRANKSHAFT VARIATION RELEARN PROCEDURE IS PART OF THAT PROCEDURE OR IF THAT WOULD BE CONSIDERED OLH
Re: OVERNIGHT / LOCAL FREIGHT - 12/20/2007
ON THE RO I WAS PREVIOUSLY DISCUSSING... I HAVE 4-LINES OF FREIGHT "ONE OF WHICH IS $149. BY ITSELF BEING FOR A TRANSMISSION" PLUS ANOTHER $35 FOR THE OTHER 3 PARTS .... HOW WOULD I SUBMIT IN THIS CASE ??
Re: NAVIGATION DISC - 01/04/2008
Document ID# 1962236 This bulletin is about replacement discs. Hope it helps. You may have to h-route to have parts amount overridden.
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
PER BULLETIN: LABOR OP PAYS .5 -- LISTING IN PARTS INFORMATION IT STATES "EACH KIT CONTAINS 1-CONNECTOR & IF WE HAVE TO DO BOTH SIDES WE NEED TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LA...
Re: HELP - 01/24/2008
... later than following 180 days of the repair order date. Resubmitted claims, which were originally returned as not meeting criteria for payment, are also to be received by GM/Saab within this 180 day period." Hope this helps! Mark...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I...
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Forum - 09/19/2007
We have our system setup to print a seperate copy of warranty invoice and keep it in the retention area.Out parts retention person picks up the copies with the credit memo every tues and fri
New Goodwill Guidelines - 09/19/2007
... guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill parts and labor on a job....
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Brake Pad Replacement - 09/19/2007
Most technicans will turn rotors as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor...
Forum - 09/19/2007
... out there somewhere, but since there isn't, generally the service consultant is the responsible party. There is quite a bit of valuable information that should be reviewed when the customer is dropping off their vehicle, i.e. service contracts, restrictions,...
Forum - 09/19/2007
S/A prints GMVISS and attaches to every ro. It took alot of repeated "nudging" to get us there, but now it a regular part of the write up process. My s/a's know not to bring me an RO with any question without the GMVISS attached. Even if it is a customer...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Freight - 09/19/2007
what is the latest update on freight being paid for warranty claims. if freight is paid is it for safety repairs only or for any parts that is ordered for customer satisfaction?
FUEL TANK CAPACITY - 06/24/2008
... A FUEL LEVEL SENSOR - ACCORDING TO LO#L1197 YOU HAVE A CHOOSE OF (26-31 OR 11.5 GALLON), WHEN MY PARTS DEPT LOOKS IT UP UNDER TO MODEL #CC10706, IT SHOWS AS A 29.6 (NOT ONE OF THE CHOICES UNDER LO....... I HAVE RAN ACCROSS THIS A COUPLE OF TIMES, MY...
What is the correct procedure? - 06/23/2008
... on if I should submit both door repairs on one line, or separate them. Also, if more than one part was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Collateral Damage - 06/10/2008
... H0122 refinish with brake pads in net. Got rejected for net amount excessive. Do I put pads in parts OR H-route to AVM the way it is with a good explanation?...
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: Taking a Poll - 06/16/2008
... now 20-30 before we slowed down more like 30-50 daily. 6. What do you think is the most difficult part of your job? Getting techs to give all information. They feel they are being asked to do extra work and not getting paid to do it. Also getting the...
Re: Taking a Poll - 06/16/2008
... on the day could be as few as 10 or as many as 50. 6. What do you think is the most difficult part of your job? Reading the mechanics handwriting and getting them all to follow the rules 7. What do you think is the easiest part of your job? Downloading 8....
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: CLAIM TYPE B - 07/01/2008
Submit with the claim type B and auth code G. Make sure you HRoute to your ASM, also include all information on hand, plus reference previous RO where part was purchased in December 2007.
Re: Case Add - 06/25/2008
Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? But you can add lines IF a repair that was not already submit was left off?
Re: Case Add - 06/25/2008
[quote] h&kchevy: Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? [/quote] This part is definitely correct. Add credit only works if there is an existing...
Re: OVERNIGHT / LOCAL FREIGHT - 05/30/2008
I AM HAVING ISSUES WITH MY PARTS PERSONEL.... WHERE CAN I FIND CLARIFICATION TO LOCAL/OVERNIGHT FREIGHT --- IS IT "JUST" FOR 3/36 REPAIRS, OR DOES IT COVER "EMISSION OR POWERTRAIN OR SPECIAL POLICY" REPAIRS ALSO
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
... GMPP.being as this is the third time in for this repair does it fall within the guide lines for a parts warranty.6-month 6-kmiles....
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Taking a Poll - 06/05/2008
... many claims (on average) do you code & submit daily? 6. What do you think is the most difficult part of your job? 7. What do you think is the easiest part of your job? 8. What accounting system do you use? (ADP, Reynolds, etc) 9. What state are...
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
... the test, look up an answer, go back to the test, answer and continue on. I have learned a lot by participating in MOE about things that don't normally apply to my position....
Re: RPO CODES - 06/06/2008
My parts manager gave me an older version booklet with all the RPO codes. It is the 2001 version, has all the model year info back to 1986 and all what the codes mean, i.e. - LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
... a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something heavy on it? That's not warrantable... need a failure like weak, cracked,...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
... ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP RECALLS. THEY ALSO UPDATE ON A MONTHLY BASIS. VERY GOOD PRODUCT. ...
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
... BY WARRANTY. ALSO PROVIDE ASSISTANCE IN OUR MAIN OFFICE, CUSTOMER SERVICE COUNTER, SERVICE AND PARTS COUNTERS. ...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
... Train service advisors on meeting GM warranty standards. I also work the service line and parts department when needed. I'm also fill in cashier/office when someone is out. Tech flag sheets/reporting. OH, I also answer the phones, too. ...
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
... for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service reminders and other little miscellaneous things that co...
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
... owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get tires or they get rotated. i also make sure the it wasnt my tech who are not relearning so it doesnt...
Re: COMPLAINT & FAIL CODES - 04/07/2008
THE CC/FC NOT ONLY HELPS GM TO IDENTIFY WHAT THE CUSTOMER STATES/ACTIONS OF FAILED PARTS, BUT DIFFERENTIATES BULLETINS, RECALLS, AND CUSTOMER SATISFACTION CLAIMS. UTILIZING PROPER CODES FOR CC/FC IS EFFECTIVE TO DECREASE TIME SPENT IN CLOSING OUT REPAIR...
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: Taking a Poll - 06/16/2008
... now 20-30 before we slowed down more like 30-50 daily. 6. What do you think is the most difficult part of your job? Getting techs to give all information. They feel they are being asked to do extra work and not getting paid to do it. Also getting the...
Re: Taking a Poll - 06/16/2008
... on the day could be as few as 10 or as many as 50. 6. What do you think is the most difficult part of your job? Reading the mechanics handwriting and getting them all to follow the rules 7. What do you think is the easiest part of your job? Downloading 8....
rejected claim type b - 06/17/2008
2004 venture.replaced sliding door actuator(p/n 10314382)used labor op n4870 at a price of 699.58 and got a reject for p/n incompatible to labor op and parts price too high.Any ideas?
Re: CLAIM TYPE B - 07/01/2008
Submit with the claim type B and auth code G. Make sure you HRoute to your ASM, also include all information on hand, plus reference previous RO where part was purchased in December 2007.
Re: Case Add - 06/25/2008
Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? But you can add lines IF a repair that was not already submit was left off?
Re: Case Add - 06/25/2008
[quote] h&kchevy: Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? [/quote] This part is definitely correct. Add credit only works if there is an existing...
Re: OVERNIGHT / LOCAL FREIGHT - 05/30/2008
I AM HAVING ISSUES WITH MY PARTS PERSONEL.... WHERE CAN I FIND CLARIFICATION TO LOCAL/OVERNIGHT FREIGHT --- IS IT "JUST" FOR 3/36 REPAIRS, OR DOES IT COVER "EMISSION OR POWERTRAIN OR SPECIAL POLICY" REPAIRS ALSO
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
... GMPP.being as this is the third time in for this repair does it fall within the guide lines for a parts warranty.6-month 6-kmiles....
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Taking a Poll - 06/05/2008
... many claims (on average) do you code & submit daily? 6. What do you think is the most difficult part of your job? 7. What do you think is the easiest part of your job? 8. What accounting system do you use? (ADP, Reynolds, etc) 9. What state are...
Re: MARK OF EXCELLENCE QUESTION - 06/05/2008
... the test, look up an answer, go back to the test, answer and continue on. I have learned a lot by participating in MOE about things that don't normally apply to my position....
Re: RPO CODES - 06/06/2008
My parts manager gave me an older version booklet with all the RPO codes. It is the 2001 version, has all the model year info back to 1986 and all what the codes mean, i.e. - LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
... a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something heavy on it? That's not warrantable... need a failure like weak, cracked,...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
... ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP RECALLS. THEY ALSO UPDATE ON A MONTHLY BASIS. VERY GOOD PRODUCT. ...
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
... BY WARRANTY. ALSO PROVIDE ASSISTANCE IN OUR MAIN OFFICE, CUSTOMER SERVICE COUNTER, SERVICE AND PARTS COUNTERS. ...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
... Train service advisors on meeting GM warranty standards. I also work the service line and parts department when needed. I'm also fill in cashier/office when someone is out. Tech flag sheets/reporting. OH, I also answer the phones, too. ...
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
... for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service reminders and other little miscellaneous things that co...
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
... owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get tires or they get rotated. i also make sure the it wasnt my tech who are not relearning so it doesnt...
Re: COMPLAINT & FAIL CODES - 04/07/2008
THE CC/FC NOT ONLY HELPS GM TO IDENTIFY WHAT THE CUSTOMER STATES/ACTIONS OF FAILED PARTS, BUT DIFFERENTIATES BULLETINS, RECALLS, AND CUSTOMER SATISFACTION CLAIMS. UTILIZING PROPER CODES FOR CC/FC IS EFFECTIVE TO DECREASE TIME SPENT IN CLOSING OUT REPAIR...
Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/07/2008
Check out bulletin 99-00-89-021E on Expediting Warranty Parts. Also P&P 1.5.18- Neither place really spells out when you can use it other than "any applicable GM Warranty period." However I have been told by AVM's and others Reg. Warranty, Claim types...
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/17/2008
... GOING TO BE REPLACED - "WHICH WE REPLACED IN 2002 AS A GOODWILL WARRANTY" - BUT IT "IS" ON THE PART LIST AS A LIFETIME COMPONENT.... WOULD THE PUMP BE COVERED UNDER LIFETIME AGAIN ..... WHEN DID THE "LIFETIME" PROGRAM BEGIN ???...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: NAVIGATION DISC - 02/28/2008
i still dont know what to do about the disc. I called dbc and h-routed it and it still got kicked back for parts amount excessive. can someone help me
Re: GMPP Ded. Override missed. How would I correct? - 02/05/2008
Thanks Ken, That was the correct thing to do! I called our rep and got it auto-payed! He understood that it was an error on my part.
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
mystery pull - 02/18/2008
AWHILE AGO WHEN I WAS EMPLOYED AT A PONTIAC DEALERSHIP, WE HAD A CUSTOMER THAT CONTINUED TO RETURN TO THE SERVICE DEPARTMENT OVER 2 TIMES DUE TO FRONT END ALIGNMENT(PULLING LEFT) CONCERNS ON A PONTIAC SUNBIRD.WE WOULD BRING IN VEHICLE AND PUT ON ALIGNMENT...
Lost Dog - 02/18/2008
... to his vehicle, closes the trunk lid and drives to our dealership and drops off his vehicle. Upon returning home, we received a call from our customer stating he can't find his dog anywhere, and would we check the trunk of his vehicle. Upon opening the...
Re: CROSS-LINE WARRANTY - 09/18/2008
... claims getting through--I always use E-Claims though. I do see most Saturn claims reject for part # incompatible and have to submit parts in net....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: Body Leak Testing - 09/18/2008
Were you able to verify a leak of any sort? I would probably partial time a closest repair as no problem found for punch time not greater than .5. If the veh comes back for same concern, no pay for second water test unfortunately.
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
... or made available to the dealer on non-warranty repairs. Repairs are not to exceed the dealer's parts and/or labor allowance as set forth in Articles 1.5.1 and 1.5.2. See Article 1.2.4.3 for reimbursement details when non-GM parts are used. Dealers are...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Ring My Bell - 10/09/2008
... that very moment. The CA caller wanted to give the customer a maintenance letter for having to return for the squeak but before I could answer the tech arrived. The noise turned out to be a cow bell behind the rear seat. I relayed the information...
Re: GMPP AND TAXES - 10/09/2008
I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion.
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: DUAL HEADREST DVD - 10/17/2008
We did one on a Traverse yesterday, took about 3.5 hours. Is it just me, or is the Traverse a kit car? We put about 10 items on this particular one.....took 2 days to get everything on it.
WPC CREDITS - 11/14/2008
IAM BRAND NEW TO THIS POSITION AND MY PARTS MANAGER IS ASKING ME IF IVE SUBMITTED AND OR RECIEVED CORE CREDITS. HOW DO I DO THIS?
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Check out bulletin 99-00-89-021E on Expediting Warranty Parts. Also P&P 1.5.18- Neither place really spells out when you can use it other than "any applicable GM Warranty period." However I have been told by AVM's and others Reg. Warranty, Claim types...
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/17/2008
... GOING TO BE REPLACED - "WHICH WE REPLACED IN 2002 AS A GOODWILL WARRANTY" - BUT IT "IS" ON THE PART LIST AS A LIFETIME COMPONENT.... WOULD THE PUMP BE COVERED UNDER LIFETIME AGAIN ..... WHEN DID THE "LIFETIME" PROGRAM BEGIN ???...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: HEAD LINER - 03/06/2008
refer to bulletins 07-08-110-005 for partial headliner removal when sagging occurs around dome lamp or bulletin 06-08-110-003a for sagging around sunroof. the first one pays 1.0 under labor op c9793 or the second .3 for c3092. hope this helps
Re: NAVIGATION DISC - 02/28/2008
i still dont know what to do about the disc. I called dbc and h-routed it and it still got kicked back for parts amount excessive. can someone help me
Re: GMPP Ded. Override missed. How would I correct? - 02/05/2008
Thanks Ken, That was the correct thing to do! I called our rep and got it auto-payed! He understood that it was an error on my part.
Re: Key Fobs - 02/18/2008
You can actually claim for missing parts/options discrepancies if found within 3 days (secondary inspection). Fill out a Letter of Notification (does not need to be sent in-retain with the R.O.) and add the fobs. Claim as a transportation claim. See art....
mystery pull - 02/18/2008
AWHILE AGO WHEN I WAS EMPLOYED AT A PONTIAC DEALERSHIP, WE HAD A CUSTOMER THAT CONTINUED TO RETURN TO THE SERVICE DEPARTMENT OVER 2 TIMES DUE TO FRONT END ALIGNMENT(PULLING LEFT) CONCERNS ON A PONTIAC SUNBIRD.WE WOULD BRING IN VEHICLE AND PUT ON ALIGNMENT...
Lost Dog - 02/18/2008
... to his vehicle, closes the trunk lid and drives to our dealership and drops off his vehicle. Upon returning home, we received a call from our customer stating he can't find his dog anywhere, and would we check the trunk of his vehicle. Upon opening the...
Re: CROSS-LINE WARRANTY - 09/18/2008
... claims getting through--I always use E-Claims though. I do see most Saturn claims reject for part # incompatible and have to submit parts in net....
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Re: Body Leak Testing - 09/18/2008
Were you able to verify a leak of any sort? I would probably partial time a closest repair as no problem found for punch time not greater than .5. If the veh comes back for same concern, no pay for second water test unfortunately.
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
... or made available to the dealer on non-warranty repairs. Repairs are not to exceed the dealer's parts and/or labor allowance as set forth in Articles 1.5.1 and 1.5.2. See Article 1.2.4.3 for reimbursement details when non-GM parts are used. Dealers are...
Re: OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
The dealer installed chrome grilles vat on a tahoe avalanche suburban pay 1.5 the dealer i sreimbursed via the open parts account $105.00 See message from 9/24/08 Service / Service / Service Operations / Service Operations / G_0000012187. It has...
Ring My Bell - 10/09/2008
... that very moment. The CA caller wanted to give the customer a maintenance letter for having to return for the squeak but before I could answer the tech arrived. The noise turned out to be a cow bell behind the rear seat. I relayed the information...
Re: GMPP AND TAXES - 10/09/2008
I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion.
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: DUAL HEADREST DVD - 10/17/2008
We did one on a Traverse yesterday, took about 3.5 hours. Is it just me, or is the Traverse a kit car? We put about 10 items on this particular one.....took 2 days to get everything on it.
WPC CREDITS - 11/14/2008
IAM BRAND NEW TO THIS POSITION AND MY PARTS MANAGER IS ASKING ME IF IVE SUBMITTED AND OR RECIEVED CORE CREDITS. HOW DO I DO THIS?
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: DUAL HEADREST DVD - 12/12/2008
That is correct the dealer does not submit anything, however if you are missing a payment you should call your ADI distributor because they have to submit or report it in order for you to receive credit via you ropen parts account.
Re: BANKRUPTCY - 12/12/2008
... claims daily, and put the rejects back in the same day. Right now, all of us need the cash flow. Parts managers (as I am) shouldn't have any cores laying around either....
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
... due to the cylinder failure. Our keys are GM#'s also. I think I have just left it in reg. parts and it has paid, but don't remember for sure....
Re: AUTHORIZATION P - 12/11/2008
Authorization P is usually used for excessive parts and net amount for a repair. But you only should try applying it after a claim as rejected.
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
would call GMPP and explain why key had to be replaced also.most likely will auto pay.have had similar types of claims with GMPP for excessive parts.usually if you explain have had no problem getting paid.you can talk to real person at 1-800-631-5590
Re: Repeat Repair Log - 11/21/2008
... claim type B's go on the form, and review any B authorizations. If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: AUTHORIZATIONS - 07/31/2008
... order and make sure everything is on the RO. If there is anything incomplete, I go to responsible party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even...
Re: Our Technicians gave me a new name..... - 07/30/2008
... MONSTER. RO'S GO INTO "MY CAVE" AND SOMETIMES GO BACK TO THE SHOP WITH PIECES OF OLH AND MISC PARTS MISSING. THEY TEND TO OVERCLAIM OLH AND THINK IT IS SUPPORTED WITH LONG PHILOSOPHICAL STORIES THAT REALLY ARE FLUFFED UP!!...
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expens...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission.
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... just put cost + 40%. That would stop any confusion and updates would not be needed every time the parts prices increase. Thanks again....
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
ARKONA anyone? - 08/25/2008
... jumping on the ARK to save money. We've been on their system since Oct '04. I know a lot about the parts side, some about Service, and just enough about the warranty side to keep me in trouble!!...
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: Labor Op Help Please!!! - 08/13/2008
'09 Pont. G6 doesn't show any PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech?...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech? [/quote] ...
That is correct the dealer does not submit anything, however if you are missing a payment you should call your ADI distributor because they have to submit or report it in order for you to receive credit via you ropen parts account.
Re: BANKRUPTCY - 12/12/2008
... claims daily, and put the rejects back in the same day. Right now, all of us need the cash flow. Parts managers (as I am) shouldn't have any cores laying around either....
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
... due to the cylinder failure. Our keys are GM#'s also. I think I have just left it in reg. parts and it has paid, but don't remember for sure....
Re: AUTHORIZATION P - 12/11/2008
Authorization P is usually used for excessive parts and net amount for a repair. But you only should try applying it after a claim as rejected.
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
It would not let me submit the key with the cylinder/housing labor op always rejected for excessive parts or excessive net if I tried it in net. And most of the time the key was stuck in the cylinder and would not come that is why I used the key labo...
Re: IGNITION CYLINDER REPLACEMENT - 12/11/2008
would call GMPP and explain why key had to be replaced also.most likely will auto pay.have had similar types of claims with GMPP for excessive parts.usually if you explain have had no problem getting paid.you can talk to real person at 1-800-631-5590
Re: Repeat Repair Log - 11/21/2008
... claim type B's go on the form, and review any B authorizations. If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: AUTHORIZATIONS - 07/31/2008
... order and make sure everything is on the RO. If there is anything incomplete, I go to responsible party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even...
Re: Our Technicians gave me a new name..... - 07/30/2008
... MONSTER. RO'S GO INTO "MY CAVE" AND SOMETIMES GO BACK TO THE SHOP WITH PIECES OF OLH AND MISC PARTS MISSING. THEY TEND TO OVERCLAIM OLH AND THINK IT IS SUPPORTED WITH LONG PHILOSOPHICAL STORIES THAT REALLY ARE FLUFFED UP!!...
Re: TPM replacement, tire dealers - 08/01/2008
WE HAVE NEVER HAD TO REPLACE ALL TPM'S AT ONE TIME BUT I WOULD SAY TO USE THE BASE TIME AND DIAG FOR REG LBR HRS AND THE BASE TIME FOR EACH ADDITIONAL AS OLH. YOU WILL PROBABLY HAVE TO H ROUTE DUE TO EXCESSIVE PARTS FOR OPERATION.
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expens...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission.
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... just put cost + 40%. That would stop any confusion and updates would not be needed every time the parts prices increase. Thanks again....
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
ARKONA anyone? - 08/25/2008
... jumping on the ARK to save money. We've been on their system since Oct '04. I know a lot about the parts side, some about Service, and just enough about the warranty side to keep me in trouble!!...
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: Labor Op Help Please!!! - 08/13/2008
'09 Pont. G6 doesn't show any PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech?...
Re: Labor Op Help Please!!! - 08/13/2008
... the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my tech? [/quote] ...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: Injection pump special policy, T5550 - 04/16/2009
... warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
Re: I am stumped again..... - 04/28/2009
I would book claim to the calipers which caused the problem with the rest of the parts and repair time as OLH and H-Route with comments. This would avoid it looking like a pyramid claim, which it is not.
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/08/2009
When I have a portion to be charged out, I put the part on shop ticket and charge out a portion on each r-o as they come along. Beats getting rejected!
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: G-8 CASTER ARM - 04/06/2009
... and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in the time guide ARGGGGGGG....
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Recall Policies & Procedures question - 05/19/2009
... that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the work, but can't find it to back myself up...
Re: cross line saturns - 05/15/2009
They are "supposed" to be updating the system to recognize the saturn part numbers. Thanks for your help everyone. The claim is finally paid.
Re: 96/100000 California Select Component Warranty - 04/30/2009
California Emission warranties are under 1.2.3.2 in the P&P gives coverage periods and emission covered parts list. Also gives policies on the emissions warranty and what is not covered. Hope this helps
Re: I am stumped again..... - 04/22/2009
H0127 1.2 + .2 olh for burnish if nec. H0081 for partial time due to overlap with H0127(per doc id 1207739), H0091 .8 and the caliper replacements include bleeding per doc id 1813986.
AFTERMARKET ROTORS - 05/12/2009
... that if we use aftermarket we MUST provide a disclosure form stating there is NO warranty on the part. Is there anything that does cover an aftermarket part? My service manager says there is....
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
... Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for cp oil changes. op HM33 under cp and they will pay you back...
Re: Service Records Retention Question - 01/13/2009
... a certificate stating the paperwork was burned. The only paperwork we keep longer is for lifetime parts. We leave them in the customer file....
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: Warranty Admin. job description - 12/04/2008
... found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting documents are attached and that I get the thing paid. Don't...
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
Re: Engine Warranty Question - 01/15/2009
... as customer paying all or any portion of transaction.) Goodwill adjustments where the purchaser participates and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during...
Re: AUTHORIZATION P - 12/11/2008
This is used for excess parts and it should be used only after a claim has rejected. I agree with Mark, it doesn't get much, but my DSM told me that if you use it then you also must H route it because it doesn't go far, but with a little help from your...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid. [/quote] We code these warranty so I can track them. I make sure to make a special note to myself to check the open...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: Injection pump special policy, T5550 - 04/16/2009
... warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
Re: I am stumped again..... - 04/28/2009
I would book claim to the calipers which caused the problem with the rest of the parts and repair time as OLH and H-Route with comments. This would avoid it looking like a pyramid claim, which it is not.
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
Re: Cylinder head gasket replacement - 03/26/2009
Follow up on this claim - When I initially submitted this claim - it paid one line but not the other (of course). It rejected for parts amount excessive for labor op. I had to call our DVM, H route it, and he took care of it to pay it.
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/08/2009
When I have a portion to be charged out, I put the part on shop ticket and charge out a portion on each r-o as they come along. Beats getting rejected!
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: G-8 CASTER ARM - 04/06/2009
... and just OLH the align? It does seem to be the closest op. These G-8's are rediculous, half the parts are not in the time guide ARGGGGGGG....
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Recall Policies & Procedures question - 05/19/2009
... that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the work, but can't find it to back myself up...
Re: cross line saturns - 05/15/2009
They are "supposed" to be updating the system to recognize the saturn part numbers. Thanks for your help everyone. The claim is finally paid.
Re: 96/100000 California Select Component Warranty - 04/30/2009
California Emission warranties are under 1.2.3.2 in the P&P gives coverage periods and emission covered parts list. Also gives policies on the emissions warranty and what is not covered. Hope this helps
Re: I am stumped again..... - 04/22/2009
H0127 1.2 + .2 olh for burnish if nec. H0081 for partial time due to overlap with H0127(per doc id 1207739), H0091 .8 and the caliper replacements include bleeding per doc id 1813986.
AFTERMARKET ROTORS - 05/12/2009
... that if we use aftermarket we MUST provide a disclosure form stating there is NO warranty on the part. Is there anything that does cover an aftermarket part? My service manager says there is....
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
... Hyundai will see these when they log into your system and reimburse the dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for cp oil changes. op HM33 under cp and they will pay you back...
Re: Service Records Retention Question - 01/13/2009
... a certificate stating the paperwork was burned. The only paperwork we keep longer is for lifetime parts. We leave them in the customer file....
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: Warranty Admin. job description - 12/04/2008
... found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting documents are attached and that I get the thing paid. Don't...
Re: How would you handle ??? - 12/17/2008
I was taught that this would require two labor ops as there were two failures that can be described by two sets of CCCs. OLH should be reserved for additional repairs due to the original parts failure causing additional damage or wear.
Re: Engine Warranty Question - 01/15/2009
... as customer paying all or any portion of transaction.) Goodwill adjustments where the purchaser participates and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during...
Re: AUTHORIZATION P - 12/11/2008
This is used for excess parts and it should be used only after a claim has rejected. I agree with Mark, it doesn't get much, but my DSM told me that if you use it then you also must H route it because it doesn't go far, but with a little help from your...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid. [/quote] We code these warranty so I can track them. I make sure to make a special note to myself to check the open...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
In a previous post Radley Gals posted something about a Warranty Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get...
pts warranty - 01/28/2009
Over the counter parts warranty. When submitting through wins do I have to have a vin? (sometimes the guys in pts dont get a vin when the customer brings back the pt) I know, goodtimes for me....!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
... AN ISSUE, IT'S ONLY .2 PUT IN OLH W/SERVICE MNGR SIGNATURE. WHERE THE AVM COMES IN IS IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID WITHOUT MUCH FUSS. IN THEORY ANYWAY...
Re: Replaced starter - 02/24/2009
I did use claim type B, not auth code B. I thought because it was a part warranty it needed to go as claim type B. I didn't even think about it being under reg warranty-thanks! I'll send it as auth B and let you know if it worked!
Re: WHERE CAN I FIND ??? - 02/24/2009
Where did you send the radio out to? If you use AJR, they will send the CD back to you once they remove and repair it. We have those all the time - my Parts Manager ends up calling the customer(s)to pick up their CD's from us.
Rear Object Sensor question - 02/25/2009
2007 Avalanche came in w/service park assist light on. Sensor 3 (right middle)code stored in history. Ordered part, painted & installed; drove & light came back on. Sensor 1 (left corner) code stored this time, same thing. Light came back on AGAIN,...
CLAIM TYPE D - 03/09/2009
Okay, I screwed up good on this....! AVM told me to do a D on this claim, no worries, got that part. But, on my previous claim I had a HUGE typo with the mileage (less than previously submitted reject code on one of the lines, yet it paid since it was...
About Two Hours - 03/04/2009
... "I took it with me to go shopping!" I said, "But, you left your keys with me." She said in return, "I used my spare set." She then asked how much longer will it take to complete the repairs; I again told her two hours. She then got mad and said she...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: TRANS REPLACEMENT - 03/03/2009
2006 BUICK WITH AN IN SERVICE DATE OF 2001? I'D CHECK WITH THE PARTS DEPT ON THE LENGTH OF THE WARRANTY. I KNOW IF THE CUSTOMER PAYS THE WARRANTY IS MORE LIKE 5/100K BUT I'M NOT SURE ON WHAT IT IS WHEN WARRANTY PAYS.
Technical Assistance Question - 03/10/2009
... a certain repair which does NOT correct the problem, then another tech proceeds to replace a part that DOES correct the problem, do any of you flag the first tech? How should I be coding these? I get a few of these a month...UGH....
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: Z2262 - 03/08/2011
There is a help card for cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope thi...
Re: GM warranty quiz jan 11-2 - 01/25/2011
... the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
GM warranty quiz jan 11-2 - 01/21/2011
... (over the counter or dealer installed) & 6 months later this alternator fails, because GM parts are warrantied for 12/12 then a claim would be filed for parts warranty. Am I wrong? ...
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Re: Reimburse customer for independent work? - 04/07/2011
... REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK TO THE CUSTOMER WHEN YOU GET PAID..HOPE THIS...
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
... intermittent EBCM (covered under GM Emission) & L/F wheel hub (GMPP) question??? how do I claim partial under gm & partial under GMPP...
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
In a previous post Radley Gals posted something about a Warranty Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get...
pts warranty - 01/28/2009
Over the counter parts warranty. When submitting through wins do I have to have a vin? (sometimes the guys in pts dont get a vin when the customer brings back the pt) I know, goodtimes for me....!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
... AN ISSUE, IT'S ONLY .2 PUT IN OLH W/SERVICE MNGR SIGNATURE. WHERE THE AVM COMES IN IS IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID WITHOUT MUCH FUSS. IN THEORY ANYWAY...
Re: Replaced starter - 02/24/2009
I did use claim type B, not auth code B. I thought because it was a part warranty it needed to go as claim type B. I didn't even think about it being under reg warranty-thanks! I'll send it as auth B and let you know if it worked!
Re: WHERE CAN I FIND ??? - 02/24/2009
Where did you send the radio out to? If you use AJR, they will send the CD back to you once they remove and repair it. We have those all the time - my Parts Manager ends up calling the customer(s)to pick up their CD's from us.
Rear Object Sensor question - 02/25/2009
2007 Avalanche came in w/service park assist light on. Sensor 3 (right middle)code stored in history. Ordered part, painted & installed; drove & light came back on. Sensor 1 (left corner) code stored this time, same thing. Light came back on AGAIN,...
CLAIM TYPE D - 03/09/2009
Okay, I screwed up good on this....! AVM told me to do a D on this claim, no worries, got that part. But, on my previous claim I had a HUGE typo with the mileage (less than previously submitted reject code on one of the lines, yet it paid since it was...
About Two Hours - 03/04/2009
... "I took it with me to go shopping!" I said, "But, you left your keys with me." She said in return, "I used my spare set." She then asked how much longer will it take to complete the repairs; I again told her two hours. She then got mad and said she...
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: TRANS REPLACEMENT - 03/03/2009
2006 BUICK WITH AN IN SERVICE DATE OF 2001? I'D CHECK WITH THE PARTS DEPT ON THE LENGTH OF THE WARRANTY. I KNOW IF THE CUSTOMER PAYS THE WARRANTY IS MORE LIKE 5/100K BUT I'M NOT SURE ON WHAT IT IS WHEN WARRANTY PAYS.
Technical Assistance Question - 03/10/2009
... a certain repair which does NOT correct the problem, then another tech proceeds to replace a part that DOES correct the problem, do any of you flag the first tech? How should I be coding these? I get a few of these a month...UGH....
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: Cylinder head gasket replacement - 03/12/2009
Ooops another LTG error. I think you should use both labor ops, but when using the second you need to partial time for repair overlap. If you techs are like mine they will not be upfront about this overlap so ck in SI for cylinder head gasket replacement...
Re: GMPP - 03/24/2011
They should. Check your line detail on your credit memo. They break the payment down by labor, parts, misc and taxes.
Re: Z2262 - 03/08/2011
There is a help card for cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope thi...
Re: GM warranty quiz jan 11-2 - 01/25/2011
... the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
GM warranty quiz jan 11-2 - 01/21/2011
... (over the counter or dealer installed) & 6 months later this alternator fails, because GM parts are warrantied for 12/12 then a claim would be filed for parts warranty. Am I wrong? ...
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Re: Reimburse customer for independent work? - 04/07/2011
... REPAIR ORDER OR JOB CARD AS THEY SAY NOW, LOOK UP THE LABOR OP AND TIME FOR THE REPAIR AND COST OF PARTS PLUS 40% AND PUT IT IN NET AMOUNT AND H ROUTE WITH COMMENTS TO YOUR REP FOR AUTH, AND ISSUE A CHECK TO THE CUSTOMER WHEN YOU GET PAID..HOPE THIS...
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
... intermittent EBCM (covered under GM Emission) & L/F wheel hub (GMPP) question??? how do I claim partial under gm & partial under GMPP...
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
Re: Flywheel Housing Seal opcode - 04/04/2011
... amount of time in diagnosis as there were multiple areas that were covered with fluids. That was part of it. The skill level was not an issue....
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: Goodwill for radio - 07/22/2011
I would have the parts dept. contact the ESC and explain that this is a goodwill issue. I have had the same situation, and the ESC has revised the invoice, so the radio then is removed from the Job Card and not processed in the goodwill claim.
Re: Goodwill for radio - 07/22/2011
... least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person authorizing the goodwill. Electronic Service Centers are not able to change transactions from customer pay...
Re: 2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
SOME OF THE WHEEL SPEED SENSORS ARE IN THE HUBS..SO YOU WOULD NEED TO USE E4300 REAR HUB BUT CHECK WITH PARTS DEPT TO MAKE SURE THE SENSOR IS INCLUDED IN THE HUB..HOPE THIS HELPS
Re: IGNITION LOCK CYLINDERS - 08/10/2011
IT ONLY INCLUDES THE BASE TIME NO EXTRA FOR CODING..THE OTHER DEALER I WORKED FOR THE PARTS DEPT CODED CYLINDERS TOO AND CHARGED THE COST OUT AS AN NPN I SUBMITTED THE CLAIM AND PUT THE CHARGE IN NET AMOUNT..
Re: - 08/11/2011
... are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
I'm not finding that part number in EPIC.... can you give me a little more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere cl...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Generic codes? - 05/27/2011
... Aer there any generic codes used for accessories? Or what do you use when nothing related to these parts is listed?...
Re: RECALL #10355 - 05/03/2011
... states for T5814 "submit as ZFAT and obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story. ...
Accessories for "Business Choice" Sales Program - 05/17/2011
... program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks...
Re: Accessories for - 05/17/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: Tonneau cover opcode - 06/16/2011
... it with the R9350 and ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit...
Goodwill for radio - 07/21/2011
... repair, but the transaction rejects because of the cost of the radio. R0760 doesnt allow for parts cost since radio is usually an exchange item. How is this suppose to be handled?...
Re: DISTRIBUTOR LABOR OP - 06/22/2011
... distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past? Maybe it would show up in VISS with an opcode (doubt it unless there is an open campaign), or maybe in the service...
Recall 10282/PCM - 06/27/2011
... action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only claim .2/no furthur action required I have back flagged the tech (so that solves that), but I have a part charged & a story...
2011 Malibu paint issue - 07/21/2011
... that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her...
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
PDI FLUID ADD ??? - 12/22/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT...
Re: PDI FLUID ADD ??? - 12/23/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? If so, you have to go into Global Warranty and do an adjustment. Then add...
Re: LPO for Camaro - 12/29/2010
... will use PDI ADD opcode Z6998, put any labor associated into the additional time field and leave parts OFF of the claim (they should have been shipped with the vehicle). IF this is a customer pay addition, you enter the claim with NO labor, NO parts....
... amount of time in diagnosis as there were multiple areas that were covered with fluids. That was part of it. The skill level was not an issue....
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: Goodwill for radio - 07/22/2011
I would have the parts dept. contact the ESC and explain that this is a goodwill issue. I have had the same situation, and the ESC has revised the invoice, so the radio then is removed from the Job Card and not processed in the goodwill claim.
Re: Goodwill for radio - 07/22/2011
... least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person authorizing the goodwill. Electronic Service Centers are not able to change transactions from customer pay...
Re: 2011 HHR - REAR WHEEL SPEED SENSOR - 08/08/2011
SOME OF THE WHEEL SPEED SENSORS ARE IN THE HUBS..SO YOU WOULD NEED TO USE E4300 REAR HUB BUT CHECK WITH PARTS DEPT TO MAKE SURE THE SENSOR IS INCLUDED IN THE HUB..HOPE THIS HELPS
Re: IGNITION LOCK CYLINDERS - 08/10/2011
IT ONLY INCLUDES THE BASE TIME NO EXTRA FOR CODING..THE OTHER DEALER I WORKED FOR THE PARTS DEPT CODED CYLINDERS TOO AND CHARGED THE COST OUT AS AN NPN I SUBMITTED THE CLAIM AND PUT THE CHARGE IN NET AMOUNT..
Re: - 08/11/2011
... are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved...
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: labor op - 08/16/2011
I'm not finding that part number in EPIC.... can you give me a little more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere cl...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Generic codes? - 05/27/2011
... Aer there any generic codes used for accessories? Or what do you use when nothing related to these parts is listed?...
Re: RECALL #10355 - 05/03/2011
... states for T5814 "submit as ZFAT and obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story. ...
Accessories for "Business Choice" Sales Program - 05/17/2011
... program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks...
Re: Accessories for - 05/17/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks...
Re: Tonneau cover opcode - 06/16/2011
... it with the R9350 and ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit...
Goodwill for radio - 07/21/2011
... repair, but the transaction rejects because of the cost of the radio. R0760 doesnt allow for parts cost since radio is usually an exchange item. How is this suppose to be handled?...
Re: DISTRIBUTOR LABOR OP - 06/22/2011
... distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past? Maybe it would show up in VISS with an opcode (doubt it unless there is an open campaign), or maybe in the service...
Recall 10282/PCM - 06/27/2011
... action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only claim .2/no furthur action required I have back flagged the tech (so that solves that), but I have a part charged & a story...
2011 Malibu paint issue - 07/21/2011
... that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her...
Re: srta trans warranty - 11/17/2010
A few reference documents for transmission fluid cooler flush and flow testing: Document ID: 2102833 (while this particular document supports the flush/flow procedure for an Enclave/Acadia it demonstrates GM's published procedure). The note in the second...
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
PDI FLUID ADD ??? - 12/22/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT...
Re: PDI FLUID ADD ??? - 12/23/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? If so, you have to go into Global Warranty and do an adjustment. Then add...
Re: LPO for Camaro - 12/29/2010
... will use PDI ADD opcode Z6998, put any labor associated into the additional time field and leave parts OFF of the claim (they should have been shipped with the vehicle). IF this is a customer pay addition, you enter the claim with NO labor, NO parts....
What constitutes tampering? - 01/04/2011
... I've looked in the owner's manual in SI & found a few places where it talks about aftermarket parts, modification & tampering voiding the warranty but it doesn't specifically state WHICH parts would be included. Also found 2 TSBs (04-06-04-054B and...
SHUTTLE - 11/12/2010
... ABLE TO CLAIM FOR SHUTTLE ONLY FOR CADDILACS IF WE SHUTTLED CUSTOMER ANYWHERE WHILE EVEN ORDERING PARTS...DOES ANYONE KNOW WHAT IM TALKING ABOUT AND IF SO WHAT LO DO WE USE TO CLAIM JUST A SHUTTLE??? ANY AND ALL HELP IS GREATLY APPRECIATED...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
... rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do i submitt this claim with no labor time?? any suggestions????...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
PDI FLUIDS - 08/17/2010
We buy our windshield fluid from another company and we by it in bulk and it is not billed out through parts. Do you have to add it to each ticket to claim it through global, Or can you just submit it in global and credit 61D as a total on the cred...
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
Re: GWM Menus - 09/14/2010
... the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in yesterdays global connect message! ;-)...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle or Emissions Warranty or...
Re: LIfetime Warranty - 05/12/2010
I've done a few claims with LSG parts, as far I as understand if it is within the 12/12 warranty, you use a ZPTI trans type with no auth. If it is over the 12/12 still use the ZPTI trans type but you have to have an auth 'A'. I've had all my claims j...
Re: LIfetime Warranty - 05/12/2010
I had to call our warranty guy on another claim and asked him what to do. He told me to use policy decision, they are aware of issues with Lifetime guarantee parts and are working on it.
1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO"/DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO" DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
Re: Taking a Poll - 04/12/2010
... (on average) do you code & submit daily? 10 or 15? 6. What do you think is the most difficult part of your job? Chasing paper! Tech times and notes, proper parts on job lines, documents like vis, program sheets attached, rental, frieght invoices,...
Re: Taking a Poll - 04/12/2010
... so 10ish for Chevy and maybe 10 for our Volvo store. 6. What do you think is the most difficult part of your job? Like everyone else-getting proper documentation! 7. What do you think is the easiest part of your job? Submitting the claims, reconciling...
What are your dealership’s operating hours? - 06/07/2010
... Day. The store is very familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with...
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Lost Rep - 09/23/2009
... I've been with a GM dealer, he was by far the best rep I have ever worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't know much about him....
Re: CLOSED RECALL - 10/01/2009
... a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since...
Re: PDI ADD ON - 08/31/2009
... to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is...
Re: BATTERY - COVERAGE ??? - 10/05/2009
Batteries are warranted through their supplier so the parts are exchanged at no cost to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer tha...
Re: New DVM - 10/30/2009
... is up and running Rob Ross will handle all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in li...
... I've looked in the owner's manual in SI & found a few places where it talks about aftermarket parts, modification & tampering voiding the warranty but it doesn't specifically state WHICH parts would be included. Also found 2 TSBs (04-06-04-054B and...
SHUTTLE - 11/12/2010
... ABLE TO CLAIM FOR SHUTTLE ONLY FOR CADDILACS IF WE SHUTTLED CUSTOMER ANYWHERE WHILE EVEN ORDERING PARTS...DOES ANYONE KNOW WHAT IM TALKING ABOUT AND IF SO WHAT LO DO WE USE TO CLAIM JUST A SHUTTLE??? ANY AND ALL HELP IS GREATLY APPRECIATED...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 10/01/2010
... rejected:additonal published time supplemental labor hours not allowed for Labor code z6998..the parts we installed were not in the vehicle build..do i submitt this claim with no labor time?? any suggestions????...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
PDI FLUIDS - 08/17/2010
We buy our windshield fluid from another company and we by it in bulk and it is not billed out through parts. Do you have to add it to each ticket to claim it through global, Or can you just submit it in global and credit 61D as a total on the cred...
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
Re: GWM Menus - 09/14/2010
... the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in yesterdays global connect message! ;-)...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining unused portion of the Vehicle or Emissions Warranty or...
Re: LIfetime Warranty - 05/12/2010
I've done a few claims with LSG parts, as far I as understand if it is within the 12/12 warranty, you use a ZPTI trans type with no auth. If it is over the 12/12 still use the ZPTI trans type but you have to have an auth 'A'. I've had all my claims j...
Re: LIfetime Warranty - 05/12/2010
I had to call our warranty guy on another claim and asked him what to do. He told me to use policy decision, they are aware of issues with Lifetime guarantee parts and are working on it.
1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO"/DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO" DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
Re: Taking a Poll - 04/12/2010
... (on average) do you code & submit daily? 10 or 15? 6. What do you think is the most difficult part of your job? Chasing paper! Tech times and notes, proper parts on job lines, documents like vis, program sheets attached, rental, frieght invoices,...
Re: Taking a Poll - 04/12/2010
... so 10ish for Chevy and maybe 10 for our Volvo store. 6. What do you think is the most difficult part of your job? Like everyone else-getting proper documentation! 7. What do you think is the easiest part of your job? Submitting the claims, reconciling...
What are your dealership’s operating hours? - 06/07/2010
... Day. The store is very familiar to me due to its close proximity to my dealership. On that particular holiday afternoon I wouldn't have believed it if I hadn't stopped to see it. There were at least 80 customers in the showrooms alone. Combined with...
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Lost Rep - 09/23/2009
... I've been with a GM dealer, he was by far the best rep I have ever worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't know much about him....
Re: CLOSED RECALL - 10/01/2009
... a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since...
Re: PDI ADD ON - 08/31/2009
... to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is...
Re: BATTERY - COVERAGE ??? - 10/05/2009
Batteries are warranted through their supplier so the parts are exchanged at no cost to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer tha...
Re: New DVM - 10/30/2009
... is up and running Rob Ross will handle all my Warranty submissions. Last I knew Mr. Ross was with Parts and did Warranty audits. I don't understand moving everyone around weeks before the Center was open. It leaves me feeling like I am stuck in li...
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Re: sirius xm - 10/27/2009
... has been altered, or mileage cannot be determined. Installation of non-GM (General Motors) parts Water or fluid contamination Damage resulting from hail, floods, windstorms, lightning and other environmental conditions Alteration of glass parts by...
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#), TRIED SUBMITTING UNDER C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
Re: Moving to ADP from Reynolds - 07/22/2009
... but the commands are different. A lot of the systems are the same it just depends on what "parts" come in the package your store gets and how well "someone" has ADP set things up for your dealership....
Call to DBC - 07/30/2009
... DBC. I dread it, and it is always as a last resort. Yesterday I racked my brain on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... closed (typically as an internal repair) when the vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So...
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: Another fuel question - 06/26/2009
... vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
Re: No WINS statement 07/14/09 - 07/14/2009
... see if it is there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
TRANSWHEELS - 07/20/2009
Can anyone help me find in writing, that Trans-wheels don't get marked up. I argue all the time with my parts manager that they don't get marked up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be gr...
SMART CARE CLAIM QUESTION ON GLOBAL - 03/09/2010
... have is for the complaint code I'm using (0021) what do I use for cause code? and do I put labor, parts,tax for the lof in a net item like in Wins? Thanks for any help.. ...
DURASTOP and GWM - 04/06/2010
... pad claim on GWM. The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one...
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Re: sirius xm - 10/27/2009
... has been altered, or mileage cannot be determined. Installation of non-GM (General Motors) parts Water or fluid contamination Damage resulting from hail, floods, windstorms, lightning and other environmental conditions Alteration of glass parts by...
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#), TRIED SUBMITTING UNDER C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
Re: Moving to ADP from Reynolds - 07/22/2009
... but the commands are different. A lot of the systems are the same it just depends on what "parts" come in the package your store gets and how well "someone" has ADP set things up for your dealership....
Call to DBC - 07/30/2009
... DBC. I dread it, and it is always as a last resort. Yesterday I racked my brain on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
... closed (typically as an internal repair) when the vehicle leaves the dealership. When the customer returns to the dealership for repair of the leak, open a new repair order (with current mileage) to account for the repair time, including diagnosis. [/quote] So...
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
Re: RPO - 06/15/2009
Depending on the year, the vis will tell you under vehicle build. If it doesn't show there give the vin to the parts department and they can tell you.
Re: LATCH LABOR OP ?? - 06/23/2009
WHY DO THEY MAKE THINGS SO HARD TO FIND? I CANT FIND ANYTHING EITHER. MAYBE YOUR PARTS DEPT CAN GET YOU A PICTURE. THAT SOMETIMES HELPS
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: Another fuel question - 06/26/2009
... vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
Re: No WINS statement 07/14/09 - 07/14/2009
... see if it is there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
TRANSWHEELS - 07/20/2009
Can anyone help me find in writing, that Trans-wheels don't get marked up. I argue all the time with my parts manager that they don't get marked up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be gr...
SMART CARE CLAIM QUESTION ON GLOBAL - 03/09/2010
... have is for the complaint code I'm using (0021) what do I use for cause code? and do I put labor, parts,tax for the lof in a net item like in Wins? Thanks for any help.. ...
DURASTOP and GWM - 04/06/2010
... pad claim on GWM. The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one...
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: GLOBAL WARRANTY (transistion) - 03/23/2010
I HAVE A COUPLE OF RENTAL ONLY CLAIMS, VEHICLE WAS DIAGNOSED, PARTS ON ORDER, DOES ANY ONE HAVE ANY SUGGESTIONS ON HOW TO SUBMIT A RENTAL ONLY CLAIM (REYNOLDS) SINCE OUR Z-OPS ARE GONE..... THANKS...
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Global Warranty and DBC - 03/03/2010
Is anyone else having a problem with DBC telling them to put things where they don't belong such as add time in OLH and Parts into Net Misc. "BEcause it will pay that way"??
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
... but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. If it's not covered its a E1 covered component. But it expired last year, does goodwill coverage for the 24/24 apply to E1 repairs?...
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
... transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower trans cooler lines (op k5393) is S.T. now? ...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
Re: Installed accessories - 01/13/2010
... started using that yet. Hope this helps. Also, do watch the RPO codes. Sometimes there are parts "loose shipped" that are to be installed automatically with no extra time allowed. If the RPO code doesn't show up in the list, you can't claim extra...
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 05/02/2019
The technician’s comments must support the consequential damage. If that is the case, submit the part warranty for the compressor with the condenser as consequential.
Lower Control Arm Weld-A182202370 - 05/29/2019
... am I able to close out the recall to get the job card closed or should I leave it open until parts come in?I want to close it out but I do not want to mess anything up if I should be waiting as they cannot be repaired at this time.Thanks!...
Brake Pad - 06/05/2019
... need replaced again. Would this be consider warranty? I know that it is consider maintenance, but parts dept feel that it is consider warranty. Thanks...
Forum - 05/30/2019
... for passing units. Any that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/24/2019
Kristen, it is still coming up on my end: Our chat team is currently closed. Please chat back during normal business hours. All hours are in ET. Dealer Business Center: M-F: 8:00am-8:00pm Service Parts Assistance Center M-F: 8:00am-8:00pm
Forum - 06/28/2019
... was happening. Repairs were made of replacing AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 04/02/2019
... are already taking a hit on labor (we only bill $14 for labor), any differences are applied to the parts account. ...
Forum - 04/02/2019
The parts are not billed at cost, but there is minimal (not even the 40%) mark-up. Some we do make a tad more on, but the average is 6.75-15.27 on the most common ones.
Anybody using AutoMate DMS? - 04/03/2019
... Wondering if anyone out there has experience with AutoMate? Specifically from the Service/Parts/Warranty Admin side, but also how is it overall? We looked at another (AutoSoft) that looked extremely klunky...Love Reynoilds, but they are WAY...
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Global Warranty and DBC - 03/03/2010
Is anyone else having a problem with DBC telling them to put things where they don't belong such as add time in OLH and Parts into Net Misc. "BEcause it will pay that way"??
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
... but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. If it's not covered its a E1 covered component. But it expired last year, does goodwill coverage for the 24/24 apply to E1 repairs?...
Re: GWM Smartcare Claim - 12/30/2009
ARE YOU SUBMITTING IT AS A CLAIM TYPE "0" (ZERO) MJ/98 WITH YOUR LABOR OP M0-- AND YOUR DOLLAR AMOUNT IN NET, WITH NO PARTS LISTED? THIS IS FOR THE WINS SYSTEM NOT SURE ABOUT GLOBAL WARRANTY
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
... transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower trans cooler lines (op k5393) is S.T. now? ...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
Re: Installed accessories - 01/13/2010
... started using that yet. Hope this helps. Also, do watch the RPO codes. Sometimes there are parts "loose shipped" that are to be installed automatically with no extra time allowed. If the RPO code doesn't show up in the list, you can't claim extra...
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 05/02/2019
The technician’s comments must support the consequential damage. If that is the case, submit the part warranty for the compressor with the condenser as consequential.
Lower Control Arm Weld-A182202370 - 05/29/2019
... am I able to close out the recall to get the job card closed or should I leave it open until parts come in?I want to close it out but I do not want to mess anything up if I should be waiting as they cannot be repaired at this time.Thanks!...
Brake Pad - 06/05/2019
... need replaced again. Would this be consider warranty? I know that it is consider maintenance, but parts dept feel that it is consider warranty. Thanks...
Forum - 05/30/2019
... for passing units. Any that fail the 2nd inspection, will go back into quarantine until parts become available, but no open tickets on them....
Forum - 06/24/2019
Kristen, it is still coming up on my end: Our chat team is currently closed. Please chat back during normal business hours. All hours are in ET. Dealer Business Center: M-F: 8:00am-8:00pm Service Parts Assistance Center M-F: 8:00am-8:00pm
Forum - 06/28/2019
... was happening. Repairs were made of replacing AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy...
Forum - 07/11/2019
Take a look at the Associated Accessories information within Parts P&P Article 1.3.4 (includes labor operations/time for accessory warranty repair or replacement labor reimbursement). Refer also to the Accessory Information Center...
Forum - 04/02/2019
... are already taking a hit on labor (we only bill $14 for labor), any differences are applied to the parts account. ...
Forum - 04/02/2019
The parts are not billed at cost, but there is minimal (not even the 40%) mark-up. Some we do make a tad more on, but the average is 6.75-15.27 on the most common ones.
Anybody using AutoMate DMS? - 04/03/2019
... Wondering if anyone out there has experience with AutoMate? Specifically from the Service/Parts/Warranty Admin side, but also how is it overall? We looked at another (AutoSoft) that looked extremely klunky...Love Reynoilds, but they are WAY...
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Forum - 03/26/2019
... what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but...
Forum - 04/02/2019
I'm not sure how anyone else does these, but I take the reimbursemt amount, subtract the parts and put difference in labor charge. On the diesel's we have to limit the def top-off, or we could lose money. I never could get a straight answer as to what...
Forum - 03/13/2019
... of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed to complete the repair of the door...
Forum - 12/10/2018
... already been at least 2,500 miles added. To me, that sounds more like a maintenance item than parts warranty. Especially since where we live, we had quite awful and heavy rain and ice....
Forum - 11/29/2018
Thanks so much! Should I get with the technician to see if they remember anything that would have caused the part to fail? Basically all the Job Card said was that the customer wanted a replacement and we replaced it. Or just put comments...
Forum - 12/27/2018
... labor and admin fee, also if you have the PET and customer owes anything you submit in customer participation....
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Forum - 12/19/2018
... it might help someone else. Enter the VIN in SI and proceed to the warranty job aid Put in the part number, in the text the company who handles the warranty claim for the "associated accessory" will be listed. Mine was LUND INTERNATIONAL. I sent them...
What Would You Do - 01/19 - 12/19/2018
... service manager agreed to perform the Policy Evaluation Tool to determine if there would be any GM participation. With the original repair calculated (and paid) at customer pay rates, how would the PET be calculated, at the customer pay or warranty...
Forum - 11/16/2018
... the machine says .650kg difference you just bill that as 65. From there it just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the...
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 11/27/2018
... for it). The only time I could think that the last punch may be diag, is if it was diagnosed and a part ordered and you had to reference back to that jobcard. ...
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
Forum - 01/11/2019
Add-on's, no customer signatures, change of payment responsibility, are some examples of common missing authorizations. All of these have to be authorized as it takes place, not after first submission, like repeat repairs and excessive parts
Special Coverage14653 - 01/25/2019
... on a 2014 Silverado he stated to his advisor that he was not able to regen so he did the Exhaust Particulate Filter Cleaning...this would be considered OLH...Correct?Is this even applicable as this was a Special Coverage? Or should tech have contacted...
Forum - 01/29/2019
... agent self authorization identification on the transaction is required for OLH and/or excessive parts....
Forum - 02/04/2019
... I won't be able to claim any time for the time he took to locate the problem or the time to remove part of the dash to access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 02/19/2019
... wires, she won't pay the diag time. Sometimes it feels like the guys are just supposed to throw a part at it and hope it fixes it....
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
Forum - 02/27/2019
Our parts will provide me with the spac case #. I put in comments the day it was ordered and the day it came in and the day repairs were completed along with a copy of the rental.
Forum - 02/28/2019
... repairs, select the appropriate labor operation(s) for the repair(s) performed - no labor time, parts provided to the repair facility are charged out in the parts field, and the sublet expense is entered in the sublet/net item field of the transaction. For...
Forum - 03/08/2019
there would be no reason to claim 1.0 diagnosis for this it is a .30 diagnosis at best it is a known concern and the first part of diagnosis is to check for for PI's and TSb's you should only be claiming .30 for this diagnosis
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Forum - 05/03/2018
i also got the same answer. I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold...
Forum - 05/08/2018
... as recondition or clean would be OLH to the repair but the initial time would be considered as part of the base time. Unless you want to try to convince me that the tech put the trans together after he discovered the 3-5-R issue and THEN took it apa...
... what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but...
Forum - 04/02/2019
I'm not sure how anyone else does these, but I take the reimbursemt amount, subtract the parts and put difference in labor charge. On the diesel's we have to limit the def top-off, or we could lose money. I never could get a straight answer as to what...
Forum - 03/13/2019
... of the front side door outer panel. Then depending on the severity whether it would be under the partial or full color or refinish. The removal of the items would be considered as OLH since they needed to be removed to complete the repair of the door...
Forum - 12/10/2018
... already been at least 2,500 miles added. To me, that sounds more like a maintenance item than parts warranty. Especially since where we live, we had quite awful and heavy rain and ice....
Forum - 11/29/2018
Thanks so much! Should I get with the technician to see if they remember anything that would have caused the part to fail? Basically all the Job Card said was that the customer wanted a replacement and we replaced it. Or just put comments...
Forum - 12/27/2018
... labor and admin fee, also if you have the PET and customer owes anything you submit in customer participation....
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Forum - 12/19/2018
... it might help someone else. Enter the VIN in SI and proceed to the warranty job aid Put in the part number, in the text the company who handles the warranty claim for the "associated accessory" will be listed. Mine was LUND INTERNATIONAL. I sent them...
What Would You Do - 01/19 - 12/19/2018
... service manager agreed to perform the Policy Evaluation Tool to determine if there would be any GM participation. With the original repair calculated (and paid) at customer pay rates, how would the PET be calculated, at the customer pay or warranty...
Forum - 11/16/2018
... the machine says .650kg difference you just bill that as 65. From there it just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the...
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 11/27/2018
... for it). The only time I could think that the last punch may be diag, is if it was diagnosed and a part ordered and you had to reference back to that jobcard. ...
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
Forum - 01/11/2019
Add-on's, no customer signatures, change of payment responsibility, are some examples of common missing authorizations. All of these have to be authorized as it takes place, not after first submission, like repeat repairs and excessive parts
Special Coverage14653 - 01/25/2019
... on a 2014 Silverado he stated to his advisor that he was not able to regen so he did the Exhaust Particulate Filter Cleaning...this would be considered OLH...Correct?Is this even applicable as this was a Special Coverage? Or should tech have contacted...
Forum - 01/29/2019
... agent self authorization identification on the transaction is required for OLH and/or excessive parts....
Forum - 02/04/2019
... I won't be able to claim any time for the time he took to locate the problem or the time to remove part of the dash to access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 02/19/2019
... wires, she won't pay the diag time. Sometimes it feels like the guys are just supposed to throw a part at it and hope it fixes it....
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
Forum - 02/27/2019
Our parts will provide me with the spac case #. I put in comments the day it was ordered and the day it came in and the day repairs were completed along with a copy of the rental.
Forum - 02/28/2019
... repairs, select the appropriate labor operation(s) for the repair(s) performed - no labor time, parts provided to the repair facility are charged out in the parts field, and the sublet expense is entered in the sublet/net item field of the transaction. For...
Forum - 03/08/2019
there would be no reason to claim 1.0 diagnosis for this it is a .30 diagnosis at best it is a known concern and the first part of diagnosis is to check for for PI's and TSb's you should only be claiming .30 for this diagnosis
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Forum - 05/03/2018
i also got the same answer. I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold...
Forum - 05/08/2018
... as recondition or clean would be OLH to the repair but the initial time would be considered as part of the base time. Unless you want to try to convince me that the tech put the trans together after he discovered the 3-5-R issue and THEN took it apa...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 05/04/2018
The administrator would submit this claim under a policy decision with explanation in the comments area of the part being an LLPW. The attached original replacement job card would also back up that comment.
R-1234yf Calculation Help - 05/11/2018
... 0.550 kg.Can someone please tell me what the quanity should be for the R-1234yf refrigerant, part number 19260234? I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Not Warrantable - 05/15/2018
... Solved concern. I don't feel like this is warranty and there is also a Dye Kit charged out to parts line. I have no idea why this was put under warranty, but I wanna know if this is specifically included under maintenance....
Forum - 05/22/2018
I would say that if your store sold the battery and installed it then i would charge the labor at cost to the parts policy account, provided agreed upon by dept managers.
Forum - 05/17/2018
During a Parts and Service conference call for the South Central Region. We were instructed to fold the top of the RO over and scan so it shows on the back of the paper. It will be upside down, but it "proves" that those authorizations or explanations...
Forum - 05/17/2018
... a 2018 Camaro and added all kinds of after market engine components and wheels and brakes and diff parts and actually flat track races it on weekends. She doesn't understand how her warranty got voided thru IVH and got all bent out of shape when...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
PQC contact center required to call prior to assembly replacement? - 03/26/2018
... Scroll to the right to view effective dates for the following labor operations: 4067470 - Partial Engine Replacement4067490 - Engine Replacement4067510 - Engine Assembly Replacement8464670 - Transmission Replacement8441780 - Transmission ReplacementSo,...
Forum - 03/27/2018
... to replace the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with the requirement of H-routing a stupid recall for following the published instructions....
Unable to Program Labor Op - 03/21/2018
... a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Forum - 03/02/2018
We keep a "Technician" copy in a file cabinet in the parts department that the techs can reference. IF there is a significant change (other than model year added), AND it changes the process of what the tech did or didn't do, THEN we attach a copy...
Forum - 03/07/2018
... bulletins, special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 03/30/2018
Usually a Policy Approval would get rid of that error. Plus, you would do the PET calculator since it would now be considered policy and get DMA approval to waive the customer participation amount.
Forum - 04/02/2018
... out of warranty and it becomes a policy situation you must run the PET, but you wouldn't want any participation so then it has to be forwarded to the WSC? Sounds like it's an out of warranty situation due to the reject. Will you post how...
Forum - 04/24/2018
Unfortunately we've been in that situation and when nip came to tuck, we had to write off the participation amount because I was told by the WSC that the proration is required. This was after the customer called back after paying the proration and...
Liftgate strut replacement after recall was performed - 05/01/2018
... shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a parts warranty because previous repair (under recall) struts were reoiented....
Forum - 04/25/2018
... here are some things I have determined that we follow: When a COD replacement battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 10/17/2018
... I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The worst part is, if they screwed up the module by not programming it properly the whole thing should be on the other shop....
Forum - 10/15/2018
Yes. That's what I thought, but someone told our Parts Manager there was an allowance or something for them having to deal with the LPO's. I had never heard of that before but thought I would check. Maybe it's something from back in...
Replace left and right rear axle shaft seals - 10/15/2018
... Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side. This is for a 2013 Avalanche that has GMPP service...
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 10/12/2018
Are you referring to dealer installed accessories? If so, no there is no handling. You are allowed labor time only. No parts get billed either.
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 05/04/2018
The administrator would submit this claim under a policy decision with explanation in the comments area of the part being an LLPW. The attached original replacement job card would also back up that comment.
R-1234yf Calculation Help - 05/11/2018
... 0.550 kg.Can someone please tell me what the quanity should be for the R-1234yf refrigerant, part number 19260234? I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
Not Warrantable - 05/15/2018
... Solved concern. I don't feel like this is warranty and there is also a Dye Kit charged out to parts line. I have no idea why this was put under warranty, but I wanna know if this is specifically included under maintenance....
Forum - 05/22/2018
I would say that if your store sold the battery and installed it then i would charge the labor at cost to the parts policy account, provided agreed upon by dept managers.
Forum - 05/17/2018
During a Parts and Service conference call for the South Central Region. We were instructed to fold the top of the RO over and scan so it shows on the back of the paper. It will be upside down, but it "proves" that those authorizations or explanations...
Forum - 05/17/2018
... a 2018 Camaro and added all kinds of after market engine components and wheels and brakes and diff parts and actually flat track races it on weekends. She doesn't understand how her warranty got voided thru IVH and got all bent out of shape when...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
PQC contact center required to call prior to assembly replacement? - 03/26/2018
... Scroll to the right to view effective dates for the following labor operations: 4067470 - Partial Engine Replacement4067490 - Engine Replacement4067510 - Engine Assembly Replacement8464670 - Transmission Replacement8441780 - Transmission ReplacementSo,...
Forum - 03/27/2018
... to replace the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with the requirement of H-routing a stupid recall for following the published instructions....
Unable to Program Labor Op - 03/21/2018
... a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Forum - 03/02/2018
We keep a "Technician" copy in a file cabinet in the parts department that the techs can reference. IF there is a significant change (other than model year added), AND it changes the process of what the tech did or didn't do, THEN we attach a copy...
Forum - 03/07/2018
... bulletins, special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. That way it shows which version was used as it's dated at the bottom when it's printed. ...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 03/30/2018
Usually a Policy Approval would get rid of that error. Plus, you would do the PET calculator since it would now be considered policy and get DMA approval to waive the customer participation amount.
Forum - 04/02/2018
... out of warranty and it becomes a policy situation you must run the PET, but you wouldn't want any participation so then it has to be forwarded to the WSC? Sounds like it's an out of warranty situation due to the reject. Will you post how...
Forum - 04/24/2018
Unfortunately we've been in that situation and when nip came to tuck, we had to write off the participation amount because I was told by the WSC that the proration is required. This was after the customer called back after paying the proration and...
Liftgate strut replacement after recall was performed - 05/01/2018
... shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a parts warranty because previous repair (under recall) struts were reoiented....
Forum - 04/25/2018
... here are some things I have determined that we follow: When a COD replacement battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 10/17/2018
... I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The worst part is, if they screwed up the module by not programming it properly the whole thing should be on the other shop....
Forum - 10/15/2018
Yes. That's what I thought, but someone told our Parts Manager there was an allowance or something for them having to deal with the LPO's. I had never heard of that before but thought I would check. Maybe it's something from back in...
Replace left and right rear axle shaft seals - 10/15/2018
... Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side. This is for a 2013 Avalanche that has GMPP service...
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 10/12/2018
Are you referring to dealer installed accessories? If so, no there is no handling. You are allowed labor time only. No parts get billed either.
Bulletin #PIE0485: Engineering Information - Airbag Light On and/or Intermittently On, DTC B0074-0D Set or Stored in History - 11/01/2018
... labor op description says its for contacting engineering and it only pays .40 and there is zero parts listed anywhere in the bulletin. So to me it doesn't seem like the engineer is correct when he says to replace these to parts using this labor op? So...
Forum - 10/26/2018
While rentals associated with a GMPP transaction have a 2 hour repair minimum, CTP claims may be submitted for $21 as long as it is a same or partial day repair.
Forum - 08/24/2018
... a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date ...
Relearn Steering Angle Sensor - 07/27/2018
Hi allJust wondering what others are using to claim this repair? There were no parts replaced. Just a customer complaint of stabilitrac light on and a code for the steering position sensor. Tech stated he relearned the steering angle sensor.Thanks, C...
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
How to get paid for dye testing? - 09/27/2018
... for our time and the dye in this situation? We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Transportation Damage Core Reimbursement? - 09/20/2018
... If we turn the core in and it gets rejected, will we be able to submit for the core as part of the transportation claim?...
Forum - 09/25/2018
... but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust the transaction to add the core with an explanation. ...
Forum - 07/26/2018
... Then click the little arrow next to Submitting Transactions. Then select "Bulk Parts". At the bottom of that page are some examples that might help. ...
Forum - 08/08/2018
Well, I understand that part of it. I guess I'm just confused on whether we have to use the worksheet through the support tab considering it looks a lot different from what was in Service Forms. Also, the P&P hasn't been updated and still says to...
Forum - 08/20/2018
... to get the windshield paid for when it has happened. Consequential damage for the labor and parts to replace them both due to the leak....
Forum - 06/25/2018
I finally got word back from the DBC. They basically just sent me an email saying the part was added to their system and to try resubmitting. I did and it went through with no problem.
Forum - 07/20/2018
Thanks for the responses! In this reject scenario, the part quantity is 1 with price per unit of $3.22 (one gallon services two vehicles, so only 1/2 of the gallon of Pre-Mix coolant is claimed) as annawarranty mentioned. If concentrate is charged out,...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Forum - 05/11/2017
... Where I am, we are only required to hold them 3 years. I have 2 locked rooms, above our parts storage area. I'm not sure if this helps your question...
Policy Evaluation Tool? - 05/25/2017
... question is, WHERE...if the dollar amount is stated zero, where? If the "customer participation" amount is stated at zero...we DON'T need DMA approval, correct? ...
Forum - 05/30/2017
... with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal part description was entered to indicate the failure as the third brake lamp with reference in the comments field to the original paid transaction with...
Forum - 06/22/2017
... credit or something else to try and keep her happy. We seem to have become a charity department anymore. We even have a current customer who wants to be reimbursed for his pro rated amount he paid on a tire replacement under warranty because...
Forum - 06/09/2017
I thought about that; however, there are 4 parts to take off to get to this applique and if we were to replace any one of those, one of those components pays .3 and one pays .6. We are only replacing the applique and of course my techs are...
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Service Agent Analysis Summary Report - 06/15/2017
I would like to find out how, as a warranty administrator, to understand if there are "usable" parts of this report in my job. How does this report relate to the warranty administrator's job and what information, specifically, can or should we be keeping...
Forum - 06/19/2017
... days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 07/25/2017
... approval is required from GM. If GM receives customer complaints regarding the work performed by a particular establishment, GM reserves the right to withdraw its approval for such establishment, GM will consult with Service Agent before withdrawing...
... labor op description says its for contacting engineering and it only pays .40 and there is zero parts listed anywhere in the bulletin. So to me it doesn't seem like the engineer is correct when he says to replace these to parts using this labor op? So...
Forum - 10/26/2018
While rentals associated with a GMPP transaction have a 2 hour repair minimum, CTP claims may be submitted for $21 as long as it is a same or partial day repair.
Forum - 08/24/2018
... a ticket that the tech did not finish a repair until 3 days into the next month due to waiting on parts. By the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date ...
Relearn Steering Angle Sensor - 07/27/2018
Hi allJust wondering what others are using to claim this repair? There were no parts replaced. Just a customer complaint of stabilitrac light on and a code for the steering position sensor. Tech stated he relearned the steering angle sensor.Thanks, C...
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
How to get paid for dye testing? - 09/27/2018
... for our time and the dye in this situation? We would use CCND which we can't have OLH or parts on CCND's. Is there another option?...
Transportation Damage Core Reimbursement? - 09/20/2018
... If we turn the core in and it gets rejected, will we be able to submit for the core as part of the transportation claim?...
Forum - 09/25/2018
... but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust the transaction to add the core with an explanation. ...
Forum - 07/26/2018
... Then click the little arrow next to Submitting Transactions. Then select "Bulk Parts". At the bottom of that page are some examples that might help. ...
Forum - 08/08/2018
Well, I understand that part of it. I guess I'm just confused on whether we have to use the worksheet through the support tab considering it looks a lot different from what was in Service Forms. Also, the P&P hasn't been updated and still says to...
Forum - 08/20/2018
... to get the windshield paid for when it has happened. Consequential damage for the labor and parts to replace them both due to the leak....
Forum - 06/25/2018
I finally got word back from the DBC. They basically just sent me an email saying the part was added to their system and to try resubmitting. I did and it went through with no problem.
Forum - 07/20/2018
Thanks for the responses! In this reject scenario, the part quantity is 1 with price per unit of $3.22 (one gallon services two vehicles, so only 1/2 of the gallon of Pre-Mix coolant is claimed) as annawarranty mentioned. If concentrate is charged out,...
SUNROOF/SUNSHADE REINITIALIZE - 05/25/2018
... after replacing the module but can't find a separate labor op for it. We did not replace any parts.Thanks, Carol...
Forum - 05/11/2017
... Where I am, we are only required to hold them 3 years. I have 2 locked rooms, above our parts storage area. I'm not sure if this helps your question...
Policy Evaluation Tool? - 05/25/2017
... question is, WHERE...if the dollar amount is stated zero, where? If the "customer participation" amount is stated at zero...we DON'T need DMA approval, correct? ...
Forum - 05/30/2017
... with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal part description was entered to indicate the failure as the third brake lamp with reference in the comments field to the original paid transaction with...
Forum - 06/22/2017
... credit or something else to try and keep her happy. We seem to have become a charity department anymore. We even have a current customer who wants to be reimbursed for his pro rated amount he paid on a tire replacement under warranty because...
Forum - 06/09/2017
I thought about that; however, there are 4 parts to take off to get to this applique and if we were to replace any one of those, one of those components pays .3 and one pays .6. We are only replacing the applique and of course my techs are...
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Service Agent Analysis Summary Report - 06/15/2017
I would like to find out how, as a warranty administrator, to understand if there are "usable" parts of this report in my job. How does this report relate to the warranty administrator's job and what information, specifically, can or should we be keeping...
Forum - 06/19/2017
... days to process i dont like it when tickets are kept open for a few weeks or months for ordered parts until its convenient for service to get the customers back in.....
Forum - 07/25/2017
... approval is required from GM. If GM receives customer complaints regarding the work performed by a particular establishment, GM reserves the right to withdraw its approval for such establishment, GM will consult with Service Agent before withdrawing...
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
... and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes are similar to CCND's (Customer Concern Not Duplicated) codes and are...
Forum - 04/26/2017
The rule of thumb is to treat all GMPP claims exactly the same as a regular warranty. The only real difference is in rentals, and technically they do not need a parts stamp.
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/19/2017
... for a transaction total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/27/2017
yea we received ours in march, didnt have any add on repairs or olh , did however have a lifetime part warranty, an axle replacement one side, one with a sublet thats about all
Forum - 04/26/2017
You should of put person in a rental car, wait for part, installed using OLH (look up time for rr headliner) this is consequential damage, punch times not needed. If you order the part, send customer on there way, they come back for install of headliner,...
Forum - 03/27/2017
... required. Service agent self authorization on the transaction is required for OLH and/or excessive parts. Explain that the additional parts/labor claimed are a result of consequential damage in the Authorization (General) Comments field of the trans...
Forum - 03/15/2017
I really appreciate that. I will be adjusting my claims to reflect a quantity of 4 whenever 1 gallon is used. I would not have the parts department make any changes to their process.
Forum - 04/12/2017
... the Net/Administrative Allowance field of the transaction. This allowance is in addition to the 'parts/handling' allowance ($25) that was applicable prior to the update in October 2016 - also claimed in the Net/Administrative Allowance field. The...
Forum - 04/14/2017
... ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES THE SERVICE DEPT AND BUYS IT OVER THE PARTS COUNTER. ON THE RARE OCCURENCE THAT THEY GO THRU SERVICE, I GO BACK TO MY PDI FLUID CLAIM, CLICK ADJUSTMENT AND RECALCULATE THE NET ITEM, NOTE THE...
Warranty Admin - 03/30/2017
What is the Over the Counter parts warranty policy for a transmission. Customer purchased transmission, 6 months later transmission needed work, not a replacement, but a repair. Is that covered and do they get labor. Where can I find...
Forum - 01/23/2017
... claim to an engine claim. I explained that I was looking for 1% total on warranty labor and parts collected for each month beause that while many claims are fairly easy to submit, many are also not and that it is very important to have all of the...
Forum - 01/20/2017
I get paid hourly plus my 2% bonus. I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we...
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Forum - 12/15/2016
... bumps here and there, no big deal. The same thing I am going to do now, I started in the parts department 9 months ago, am pretty comfortable with the parts side of CDK, which is the program we are using. Im going to go have a chat with my service...
Forum - 01/12/2017
... on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope this helps ...
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... not in the sealed bag. I contacted DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost...
Forum - 02/14/2017
... most recent P&P, it used to say something like seals and gaskets have the same coverage as the parts the are associated with. Another example would be the cat converter gaskets have the same coverage and LOP as the cat itself. Something may have...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 03/14/2017
In the CTA program guide it states-- USING THIRD-PARTY LOANERS/WARRANTY RENTAL REIMBURSEMENT Dealers participating in the CTA Program will be allowed to use third-party (i.e. Enterprise) loaner units under the following condition only: ï‚·...
Emissions Coverage Limits - 02/02/2017
... I missed some important document explaining this? I know with NU6 and vehicle registered in particular states there's extended coverage, but for heaven's sake this is getting even more confusing! Just when you think you know something...you...
Forum - 02/08/2017
I submited 2 today and put in the amount of oil ($13.33x4 or 5gts = 53.32 / 66.65) in net items and the oil filter in the parts section. It paid
... and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes are similar to CCND's (Customer Concern Not Duplicated) codes and are...
Forum - 04/26/2017
The rule of thumb is to treat all GMPP claims exactly the same as a regular warranty. The only real difference is in rentals, and technically they do not need a parts stamp.
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/19/2017
... for a transaction total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/27/2017
yea we received ours in march, didnt have any add on repairs or olh , did however have a lifetime part warranty, an axle replacement one side, one with a sublet thats about all
Forum - 04/26/2017
You should of put person in a rental car, wait for part, installed using OLH (look up time for rr headliner) this is consequential damage, punch times not needed. If you order the part, send customer on there way, they come back for install of headliner,...
Forum - 03/27/2017
... required. Service agent self authorization on the transaction is required for OLH and/or excessive parts. Explain that the additional parts/labor claimed are a result of consequential damage in the Authorization (General) Comments field of the trans...
Forum - 03/15/2017
I really appreciate that. I will be adjusting my claims to reflect a quantity of 4 whenever 1 gallon is used. I would not have the parts department make any changes to their process.
Forum - 04/12/2017
... the Net/Administrative Allowance field of the transaction. This allowance is in addition to the 'parts/handling' allowance ($25) that was applicable prior to the update in October 2016 - also claimed in the Net/Administrative Allowance field. The...
Forum - 04/14/2017
... ARE SOLD, HERE, AND 99.9% OF THE TIME, SALES JUST BYPASSES THE SERVICE DEPT AND BUYS IT OVER THE PARTS COUNTER. ON THE RARE OCCURENCE THAT THEY GO THRU SERVICE, I GO BACK TO MY PDI FLUID CLAIM, CLICK ADJUSTMENT AND RECALCULATE THE NET ITEM, NOTE THE...
Warranty Admin - 03/30/2017
What is the Over the Counter parts warranty policy for a transmission. Customer purchased transmission, 6 months later transmission needed work, not a replacement, but a repair. Is that covered and do they get labor. Where can I find...
Forum - 01/23/2017
... claim to an engine claim. I explained that I was looking for 1% total on warranty labor and parts collected for each month beause that while many claims are fairly easy to submit, many are also not and that it is very important to have all of the...
Forum - 01/20/2017
I get paid hourly plus my 2% bonus. I started in the parts department, then moved to service when the warranty administrator job opened up and I got a raise in my pay and the bonus. We weren't sure how every other dealership does it but that's what we...
Forum - 01/18/2017
I don't get that because you can use labor op 4025942 Exhaust Particulate Filter Cleaning for doing a regen and get paid 1.1, but to replace the sensor 4025860 and do a regen you only get paid .4! Techs not going to be happy :( There's gotta be ...
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Forum - 12/15/2016
... bumps here and there, no big deal. The same thing I am going to do now, I started in the parts department 9 months ago, am pretty comfortable with the parts side of CDK, which is the program we are using. Im going to go have a chat with my service...
Forum - 01/12/2017
... on original claim in addition to well documented straight time so probably you would submit both parts together and use olh for the valve.hope this helps ...
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... not in the sealed bag. I contacted DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost...
Forum - 02/14/2017
... most recent P&P, it used to say something like seals and gaskets have the same coverage as the parts the are associated with. Another example would be the cat converter gaskets have the same coverage and LOP as the cat itself. Something may have...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 03/14/2017
In the CTA program guide it states-- USING THIRD-PARTY LOANERS/WARRANTY RENTAL REIMBURSEMENT Dealers participating in the CTA Program will be allowed to use third-party (i.e. Enterprise) loaner units under the following condition only: ï‚·...
Emissions Coverage Limits - 02/02/2017
... I missed some important document explaining this? I know with NU6 and vehicle registered in particular states there's extended coverage, but for heaven's sake this is getting even more confusing! Just when you think you know something...you...
Forum - 02/08/2017
I submited 2 today and put in the amount of oil ($13.33x4 or 5gts = 53.32 / 66.65) in net items and the oil filter in the parts section. It paid
Forum - 02/10/2017
... right, I think you only need to attach it to the job card if you deviate from the customer/dealer participation amount. We attach them all anyway, but as long as you're not charging the customer/dealer a different amount, then I'm pretty sure you...
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Forum - 01/04/2018
... claim with that bulletin, but we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. ...
Forum - 12/22/2017
... you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
Forum - 12/08/2017
... just remember that there is a way to submit information such as suspected tampering that becomes a part of GM's records so no one finds themselves in the situation of agreeing to replace or fix something under warranty that another dealer has determined...
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
What Would You Do - 01/18 - 12/27/2017
... for payment with 20 hours ST in base labor, 0.2 hour Administrative Allowance, necessary parts, and the $400 parts allowance for the engine exchange.The transaction rejected with error code 074: Straight Time Labor Hours exceed the allowance for labor...
ENGINE REPLACEMENT (RPO CODES LUJ & MH8) - CODING ISSUE - 02/01/2018
... add times, but I see one for "Engine Exchange" in which I am not familar with & neither is my parts dept. Looking for any guidance possible....
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 01/17/2018
... and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes in the bottom comment field. Do remember that DEF has it's own opcode though....
Forum - 03/01/2018
The calibration would have been part of the windshield replacement, which in my book puts it on the installer. I would have the client go after the installer for any charges related to the replacement. If it was an insurance job then whoever coordinated...
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 02/19/2018
Are you saying you are replacing an engine that was replaced before, or are you saying you have an engine you installed that you are doing a repair on that will now be considerd parts warranty on the original installation of the engine?
Forum - 02/13/2018
... while with it being consequential damage, I've seen another forum post [Consequential Damage Labor/Parts] around the same content and believe that others share this same frustration to the result that some have printed and attached the page of the manual...
Warranty Battery claims - Clarification - 02/21/2018
... we also need to remove the Warranty insert tags from the battery and retained it as part of the job card information. I've been scanning them right along with the Midtronics printout and attaching it to my submissions. Is the...
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/07/2018
... money they should internal the rental and submit for the OVN, and discuss with management and the parts department that this type of mistake should never happen again. ...
Forum - 02/05/2018
Performance of the Diesel Particulate Filter Regeneration is included with the procedure to replace the indirect fuel injector (refer to SI Document ID 2406311), therefore submit base time for the replacement of the injector only.
Forum - 11/13/2017
... bypass this method, I am really not stressing it. I understand your frustration in getting all parties, on the same page......
Forum - 12/04/2017
The admin allowance for that, is part of your claim. I am unsure of the holding time on them. Some of them have a 'dealer bonus', that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow...
Accessories - 11/08/2017
... I get nowhere with this approach. I would like to come up with a simple way to get all parties involved so that they don't slip through the cracks. I look forward to any replies/help on this....
Forum - 11/10/2017
Thank you all for your help with this issue. Funny how we figured this out before the people that created this mess. I am so lucky to be a part of this great group of people.Have a great weekend everyone!
Forum - 10/04/2017
... line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service...
Forum - 10/04/2017
... WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED GWM APPROVAL AND WAS APPROVED...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor "true OLH" or does it need service...
... right, I think you only need to attach it to the job card if you deviate from the customer/dealer participation amount. We attach them all anyway, but as long as you're not charging the customer/dealer a different amount, then I'm pretty sure you...
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Forum - 01/04/2018
... claim with that bulletin, but we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. ...
Forum - 12/22/2017
... you would have to use a regular labor operation and most likely go through the PET for customer participation and perform as a policy repair....
Forum - 12/08/2017
... just remember that there is a way to submit information such as suspected tampering that becomes a part of GM's records so no one finds themselves in the situation of agreeing to replace or fix something under warranty that another dealer has determined...
Forum - 12/20/2017
I would think that as long as that was what they originally came in for then it's not an added operation when they come back to get the parts installed. But the job card concern must be restated, not "install SPO" like my advisors do at times!
What Would You Do - 01/18 - 12/27/2017
... for payment with 20 hours ST in base labor, 0.2 hour Administrative Allowance, necessary parts, and the $400 parts allowance for the engine exchange.The transaction rejected with error code 074: Straight Time Labor Hours exceed the allowance for labor...
ENGINE REPLACEMENT (RPO CODES LUJ & MH8) - CODING ISSUE - 02/01/2018
... add times, but I see one for "Engine Exchange" in which I am not familar with & neither is my parts dept. Looking for any guidance possible....
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 01/17/2018
... and A----- (last 5 of VIN) to pull up the auto paid PDI. Do an adjust, add any fluids in the parts section and submit with notes in the bottom comment field. Do remember that DEF has it's own opcode though....
Forum - 03/01/2018
The calibration would have been part of the windshield replacement, which in my book puts it on the installer. I would have the client go after the installer for any charges related to the replacement. If it was an insurance job then whoever coordinated...
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 02/19/2018
Are you saying you are replacing an engine that was replaced before, or are you saying you have an engine you installed that you are doing a repair on that will now be considerd parts warranty on the original installation of the engine?
Forum - 02/13/2018
... while with it being consequential damage, I've seen another forum post [Consequential Damage Labor/Parts] around the same content and believe that others share this same frustration to the result that some have printed and attached the page of the manual...
Warranty Battery claims - Clarification - 02/21/2018
... we also need to remove the Warranty insert tags from the battery and retained it as part of the job card information. I've been scanning them right along with the Midtronics printout and attaching it to my submissions. Is the...
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 02/07/2018
... money they should internal the rental and submit for the OVN, and discuss with management and the parts department that this type of mistake should never happen again. ...
Forum - 02/05/2018
Performance of the Diesel Particulate Filter Regeneration is included with the procedure to replace the indirect fuel injector (refer to SI Document ID 2406311), therefore submit base time for the replacement of the injector only.
Forum - 11/13/2017
... bypass this method, I am really not stressing it. I understand your frustration in getting all parties, on the same page......
Forum - 12/04/2017
The admin allowance for that, is part of your claim. I am unsure of the holding time on them. Some of them have a 'dealer bonus', that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow...
Accessories - 11/08/2017
... I get nowhere with this approach. I would like to come up with a simple way to get all parties involved so that they don't slip through the cracks. I look forward to any replies/help on this....
Forum - 11/10/2017
Thank you all for your help with this issue. Funny how we figured this out before the people that created this mess. I am so lucky to be a part of this great group of people.Have a great weekend everyone!
Forum - 10/04/2017
... line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service...
Forum - 10/04/2017
... WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED GWM APPROVAL AND WAS APPROVED...
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... claim will reject with the cover not being compatible with the labor operation. Since the parts failed independently of each other, should they be submitted separately? If submitted as one, is the extra labor "true OLH" or does it need service...
Forum - 10/18/2017
... typically hesitant to use CCND operations, due to the possibility that the vehicle will return with a failure with that system - the subsequent transaction will then require repeat repair authorization. Although if the customer concern,...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 09/26/2017
... I submitted with self auth policy and commented as to why there was no customer/dealer participation. I had assumed there would be an issue since the vehicle was within the certified used warranty, but the claim paid with no pro...
Can't find an opcode that won't reject - 09/21/2017
... the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part is 23208491, group 02.694. The only opcode even close is the wiring harness, but that rejects. Ideas?...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/20/2017
... Everything here goes through our service manager, which is rough since he's both the service and parts manager. At least they've changed some authorizations to prior to submission instead of prior to work starting. It's helped a bit....
B claim on a previous Special policy repair - 09/15/2017
... fans, they have failed, do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 09/05/2017
... coverage adjustment program. The last sentence in the paragraph above was referenced in the return comments. The manager's decision was based on the above information, gear was not included in the special coverage repair, and the vehicle...
Forum - 09/05/2017
... for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this is the correct way to proceed, new at this job as a warranty adminstrator not service manager...
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Sublet - 07/08/2013
... time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for the repair. Is there any examples that anyone might know of that I could look at? Sorry to ask...
Re: Pyramid Repair? or three separate claims - 04/03/2013
... got over his head etc... You should submit your claim as one line. Select the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: reimbursement for special coverage - 04/16/2013
... is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance which is so frustrating....
Any new idea's - 04/19/2013
... , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss by the time your parts are billed out. How much do you pay your flat rate lube techs on each CPO Maint claim ? How do you structure your accounting ? Now I realize that...
Re: ADP Drive vs. Reynolds and Reynolds - 06/25/2013
I have used ADP only briefly and havent submitted any warranty claims on it..Reynolds and Reynolds guess i am partial to this program because its the only one i have used , its a very easy program to learn and submit warranty claims on..my only con to...
Engine cores - 03/15/2013
... on 03/08 - now for another question: How do you submit for a core charge for an engine? Parts manager says there is a $600.00 core for this engine that needs to be claimed. Thanks in advance!...
3 YR FREE BATTERY REPLACMENT - 02/27/2013
I have a ticket where they replaced a battery that was bought 8-4-10. It falls under the 3 year free replacement. Parts dept billed it out and said we can submit this. It's been 2 1/2 years. Not sure how to submit this. Shouldn't they get credit...
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Re: dealer installed accessories !! - 03/01/2013
... option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
Re: SHIPPING LABEL - 12/13/2012
... AND PRINT" THE SMALLER SHIPPPING PROVIDER POP UP WINDOW WILL APPEAR..SLECT THE LINK FOR SHOPPING PARTS UNDER 150 LBS A UPS SERVICE TERMS AND CONDITIONS SCREEN WILL APPEAR, SLECT THE "CONTINUE" LINK WITHIN THE SCREEN AND IT WILL TAKE YOU TO THE NORMAL...
Re: BATTERTY PRICING - 11/01/2012
Ask the right question and surprise you get the right answer, Mark that is exactly what's happening parts is gonna print me another battery price list, the one i have is fm oct 2011..thanks for the help!!!
... typically hesitant to use CCND operations, due to the possibility that the vehicle will return with a failure with that system - the subsequent transaction will then require repeat repair authorization. Although if the customer concern,...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 09/26/2017
... I submitted with self auth policy and commented as to why there was no customer/dealer participation. I had assumed there would be an issue since the vehicle was within the certified used warranty, but the claim paid with no pro...
Can't find an opcode that won't reject - 09/21/2017
... the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part is 23208491, group 02.694. The only opcode even close is the wiring harness, but that rejects. Ideas?...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 09/20/2017
... Everything here goes through our service manager, which is rough since he's both the service and parts manager. At least they've changed some authorizations to prior to submission instead of prior to work starting. It's helped a bit....
B claim on a previous Special policy repair - 09/15/2017
... fans, they have failed, do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy id? (asking as I do not like rejections...)...
Forum - 09/05/2017
Out parts department adds those to the line and uses the GOG for them. I'm not sure why, I'd think having an option in the misc codes would make more sense but that's how we do it here.
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 09/05/2017
... coverage adjustment program. The last sentence in the paragraph above was referenced in the return comments. The manager's decision was based on the above information, gear was not included in the special coverage repair, and the vehicle...
Forum - 09/05/2017
... for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this is the correct way to proceed, new at this job as a warranty adminstrator not service manager...
Price of Optikleen on a PDI - 09/10/2013
My parts dep't. just asked me about the price of optikleen to bill out on a PDI line. We've been submitting $6.40 forever now and he asked if we could get $7.97 so I submitted one and it paid, but now I find out the cost is $3.54 and when we add the...
Re: Sublet - 07/08/2013
... time in the labor time spots (Base Labor, Add time, or Paint mix time, etc)and also do I list the parts? I'm still confused on how to figure up the cost for the repair. Is there any examples that anyone might know of that I could look at? Sorry to ask...
Re: Pyramid Repair? or three separate claims - 04/03/2013
... got over his head etc... You should submit your claim as one line. Select the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: reimbursement for special coverage - 04/16/2013
... is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance which is so frustrating....
Any new idea's - 04/19/2013
... , $ 35 for Dexos and $ 60 for Synth and Diesel. There is always a labor loss by the time your parts are billed out. How much do you pay your flat rate lube techs on each CPO Maint claim ? How do you structure your accounting ? Now I realize that...
Re: ADP Drive vs. Reynolds and Reynolds - 06/25/2013
I have used ADP only briefly and havent submitted any warranty claims on it..Reynolds and Reynolds guess i am partial to this program because its the only one i have used , its a very easy program to learn and submit warranty claims on..my only con to...
Engine cores - 03/15/2013
... on 03/08 - now for another question: How do you submit for a core charge for an engine? Parts manager says there is a $600.00 core for this engine that needs to be claimed. Thanks in advance!...
3 YR FREE BATTERY REPLACMENT - 02/27/2013
I have a ticket where they replaced a battery that was bought 8-4-10. It falls under the 3 year free replacement. Parts dept billed it out and said we can submit this. It's been 2 1/2 years. Not sure how to submit this. Shouldn't they get credit...
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Re: dealer installed accessories !! - 03/01/2013
... option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
Re: SHIPPING LABEL - 12/13/2012
... AND PRINT" THE SMALLER SHIPPPING PROVIDER POP UP WINDOW WILL APPEAR..SLECT THE LINK FOR SHOPPING PARTS UNDER 150 LBS A UPS SERVICE TERMS AND CONDITIONS SCREEN WILL APPEAR, SLECT THE "CONTINUE" LINK WITHIN THE SCREEN AND IT WILL TAKE YOU TO THE NORMAL...
Re: BATTERTY PRICING - 11/01/2012
Ask the right question and surprise you get the right answer, Mark that is exactly what's happening parts is gonna print me another battery price list, the one i have is fm oct 2011..thanks for the help!!!
Is anyone else using Arkona? - 10/04/2012
I'm just wondering...Since the newest update for Arkona, I've been having issues uploading parts warranty claims. I keep getting the same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so...
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Volvo Submission - 08/22/2012
... have reviewed the "training" video multiple time for help and find they completely skip over this part of the job! Next stop will be the help desk but we all know how that can go. Thanks!...
Re: Special Coverage #11135 - 08/24/2012
Thanks for this thread. My parts manager just asked me yesterday how he was supposed to get his money for this. I had no answer. I appreciate the info I gathered here.
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
I submitted a transport claim and accidentally entered the "difference" amount of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit?...
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I...
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
The technician will get a list of parts and prices, then either the service manager or myself will put together the actual cost analysis. Then I get to call PQC with the results.
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
My techs get all the info on the parts for cost comparison and i would add the labor time and total each one, then either the tech or the service manager would make the call to pqc..
Recall 12045 and Lock Cylinder Coding - 05/31/2012
Has anyone else been asked by their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service....
Re: Sheet metal repair - 06/18/2012
Your parts department is authorized to file a claim to repair (actual costs) if the damage is less than 50% of the cost of the replacement. They need to file a claim. Should not be a hassle at all, actually takes no longer than a shortage claim.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
how would you submit this claim!! - 08/01/2012
... LF hub,axle shaft,rotor, calipers and pads... I have only one line on the job card and excessive parts..Any suggestions on how to safely submit this claim will be greatly appreciated...THanks soo much !!!...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: how would you submit this claim!! - 08/02/2012
... line claim and h route it but it rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
... only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should go well....
Re: What would you do? - 07/31/2012
... customer is paying for it), it should have been booked at warranty rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty...
Re: Z2399 On Chev Spark - 07/23/2012
... are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part of the work authorized by this claim payment. If there are any issues discovered during the inspection, please be sure to notify the OnStar advisor...
Re: 50/50 SPLIT - 10/26/2011
... vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already had the repair completed at...
I'm just wondering...Since the newest update for Arkona, I've been having issues uploading parts warranty claims. I keep getting the same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so...
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Volvo Submission - 08/22/2012
... have reviewed the "training" video multiple time for help and find they completely skip over this part of the job! Next stop will be the help desk but we all know how that can go. Thanks!...
Re: Special Coverage #11135 - 08/24/2012
Thanks for this thread. My parts manager just asked me yesterday how he was supposed to get his money for this. I had no answer. I appreciate the info I gathered here.
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
I submitted a transport claim and accidentally entered the "difference" amount of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit?...
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I...
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
The technician will get a list of parts and prices, then either the service manager or myself will put together the actual cost analysis. Then I get to call PQC with the results.
Re: Who is responsible for getting cost comparisons ? - 07/18/2012
My techs get all the info on the parts for cost comparison and i would add the labor time and total each one, then either the tech or the service manager would make the call to pqc..
Recall 12045 and Lock Cylinder Coding - 05/31/2012
Has anyone else been asked by their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service....
Re: Sheet metal repair - 06/18/2012
Your parts department is authorized to file a claim to repair (actual costs) if the damage is less than 50% of the cost of the replacement. They need to file a claim. Should not be a hassle at all, actually takes no longer than a shortage claim.
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
how would you submit this claim!! - 08/01/2012
... LF hub,axle shaft,rotor, calipers and pads... I have only one line on the job card and excessive parts..Any suggestions on how to safely submit this claim will be greatly appreciated...THanks soo much !!!...
Re: how would you submit this claim!! - 08/01/2012
Use the hub/bearing operation code with all the parts on that line with a P Auth. Code. If it is beyond your empowerment, route it for approval because the hub legitimately caused the others to fail.
Re: how would you submit this claim!! - 08/02/2012
... line claim and h route it but it rejected saying my service manager could authorize the claim and parts not compatible to hub labor op..and other labor hours were too much for the hub op too and nothing i tried worked. i even marked the General Service...
Re: how would you submit this claim!! - 08/03/2012
It does not make any sense that the claim is within self-auth limits if there are parts incompatible to the labor operation. You should be able to h-route this claim. I would suggest you call the DBC because assuming every other aspect of your claim makes...
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
... only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should go well....
Re: What would you do? - 07/31/2012
... customer is paying for it), it should have been booked at warranty rates. Regarding marking the parts as customer enthusiasm, if this vehicle is out of warranty, you are not able to flag customer enthusiasm. Customer enthusiasm is for non-warranty...
Re: Z2399 On Chev Spark - 07/23/2012
... are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part of the work authorized by this claim payment. If there are any issues discovered during the inspection, please be sure to notify the OnStar advisor...
Re: 50/50 SPLIT - 10/26/2011
... vehicle to replace the fuel level sender, we figure the repair as warranty with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already had the repair completed at...
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
If it's part of a repair (ign switch) the key would go on the repair line I would think, having trouble thinking of a reason for warranty to pay for a lookup, though.
Re: GM MESSASE G-0000093940 - 09/21/2011
It actually never went away. It was going to be discontinued and then that was put on hold; and yes, now announced that Lifetime parts guarantee is here to stay.
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Re: Hazmat components? - 01/06/2012
I found this in dealer messages. 07/13/2011 G_0000088519 Subject:Hazardous Material Returns - Status Change to Field Scrap Effective July 21, 2011 - Customer Care & Aftersales Bulletin CCA11-123 It also lists a website: For Detailed information on Hazardous...
Holiday Plans - 12/07/2011
... we are wondering if they will close. What about where you work? And how about those employee parties.... any good stories?...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Re: Cust Reimbursement - SC#10240 - 12/08/2011
When I have them come in with non GM shop or parts on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did...
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Transportation Damage Submissions - 02/06/2012
... own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this. We don't do many but they just faxed me an estimate for over $2000.00 ...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Re: GM Tire Program - 04/12/2012
... I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Special Policy 10054 - 05/23/2012
I haven't had that problem on this one..i read the bulletin too and didnt see mention of any other parts to replace expect for the fuel level sensor kit..I would have to agree with you..
Re: Late Transaction Summary Report? - 03/01/2012
For all of us who are "waiting" and focused on the overflow.... I worked on my warranty parts scrapping and got it all straightened out. Now for the filing......
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Customer reimbursement - 02/21/2012
... bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: GM Dealer Rent-A-Car - 04/06/2012
... "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we give them a RIDE to/from their destination instead...
Re: Please Help with LOP(s) - 03/16/2012
... Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this issue with the labor ops. Claimed they were working...
Re: REAR ENGINE MOUNT - 02/28/2012
ALL I SEE ARE FRONT ENGINE MOUNTS, THERE IS A MOUNT K6721 LEFT TRANSMISSION MOUNT, YOU MIGHT CHECK WITH PARTS DEPT AND SEE IF THEY CALL IT A REAR ENGINE MOUNT...HOPE THIS HELPS
Re: Need help coding - 03/26/2012
Thanks Mark! I appreciate your perspective on this one.... it makes sense to use the part that actually fixed the concern.
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... the ignition switch and cylinder listed in the viss which one to use, drives me nuts,and all the parts they want sent back them decided they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes...
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
If it's part of a repair (ign switch) the key would go on the repair line I would think, having trouble thinking of a reason for warranty to pay for a lookup, though.
Re: GM MESSASE G-0000093940 - 09/21/2011
It actually never went away. It was going to be discontinued and then that was put on hold; and yes, now announced that Lifetime parts guarantee is here to stay.
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Re: Hazmat components? - 01/06/2012
I found this in dealer messages. 07/13/2011 G_0000088519 Subject:Hazardous Material Returns - Status Change to Field Scrap Effective July 21, 2011 - Customer Care & Aftersales Bulletin CCA11-123 It also lists a website: For Detailed information on Hazardous...
Holiday Plans - 12/07/2011
... we are wondering if they will close. What about where you work? And how about those employee parties.... any good stories?...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Re: Cust Reimbursement - SC#10240 - 12/08/2011
When I have them come in with non GM shop or parts on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did...
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Transportation Damage Submissions - 02/06/2012
... own body shop and if so do you submit the claims as a sublet or do you itemize everything, labor,parts and miscellaneous items? Just wondering how everyone else goes about this. We don't do many but they just faxed me an estimate for over $2000.00 ...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Re: GM Tire Program - 04/12/2012
... I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER THAT IT'S ONLY FOR LIKE TRANS OR ENGINE REPLACEMENTS....
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: Special Policy 10054 - 05/23/2012
I haven't had that problem on this one..i read the bulletin too and didnt see mention of any other parts to replace expect for the fuel level sensor kit..I would have to agree with you..
Re: Late Transaction Summary Report? - 03/01/2012
For all of us who are "waiting" and focused on the overflow.... I worked on my warranty parts scrapping and got it all straightened out. Now for the filing......
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Customer reimbursement - 02/21/2012
... bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: GM Dealer Rent-A-Car - 04/06/2012
... "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we give them a RIDE to/from their destination instead...
Re: Please Help with LOP(s) - 03/16/2012
... Don't try to claim the full time from both labor ops because they do overlap. The excessive parts ceiling I did code it for and it finally went thru. I did call the DBC to let them know about this issue with the labor ops. Claimed they were working...
Re: REAR ENGINE MOUNT - 02/28/2012
ALL I SEE ARE FRONT ENGINE MOUNTS, THERE IS A MOUNT K6721 LEFT TRANSMISSION MOUNT, YOU MIGHT CHECK WITH PARTS DEPT AND SEE IF THEY CALL IT A REAR ENGINE MOUNT...HOPE THIS HELPS
Re: Need help coding - 03/26/2012
Thanks Mark! I appreciate your perspective on this one.... it makes sense to use the part that actually fixed the concern.
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... the ignition switch and cylinder listed in the viss which one to use, drives me nuts,and all the parts they want sent back them decided they dont want them anymore !! what gives !!! yea and if you are on reynolds the older model vehicles wont fly causes...
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: What Would You Do - 11/14 - 12/10/2014
... with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting the additional modules. Each of the claims have since paid....
Re: closest to labor ops - 08/08/2014
... come up whether we should use the main shaft replacement labor op (14.0 hrs) without a main shaft part, or, the most relevant matching labor op in the part group to labor op guide (9.1 hrs) which is for a different synchroizer replacement. If I'm understanding...
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
one concern two failures - 10/28/2014
... front cover leaking and the water pump. Water pump on the engine front cover line will reject for part not compatible. But, it was found at initial look over. I'm thinking since one is engine mechanical and one is engine cooling I'm gonna add a line....
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
reynolds - 03/19/2015
... system is it totally paperless for warranty claims ---if so, how does it work for tech notes, olh, parts stamps, etc...thanks...
Damaged Core Labels - 02/16/2015
Looking for help in locating where I can find damaged core labels? I have tried on my own but haven't had luck finding them, and neither has my parts employee. Any help would be appreciated - thanks!
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
... this on one of those warranty conference calls and was informed that there was no problem with the parts that the techs were not installing them properly..techs informed me that they were installing them correctly what to do ??...
Admin. Time for Freight claims with WPC - 05/01/2015
I am trying to remember how to submit for Admin time on Freight claims when the WPC is asking for the part back. Any help would be great!! Thanks!!
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Transprotation Damage - 03/19/2014
... example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper impact bar partial refinish color/clear coat - 1440354". What were the technician's comments...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
there is no customer participation for gmpp claims.Submit the claim to GMPP and they will pay it minus the customers deductable...collect from the customer whatever amount his deductable is send it to the accounting dept they should post it to the job...
Re: What Would You Do - 02/14 - 07/07/2014
... engine replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines & significant documentation: second...
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Ignition Recall Key Codes - 06/24/2014
We have had a couple of units that our parts manager said we could not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time...
Recall 13454 & 14113 - 04/23/2014
... over limit which we have DMA approval attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Re: April - Share Your Tip! - 05/01/2014
I think one of the biggest challenges I face is making sure the service manager, parts manager, controller, and GM are all on the same page! Keeping everyone in the loop is a bit difficult sometimes with so many things going on right now in the warra...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: Is anyone else using Arkona? - 02/12/2014
I have been using Arkona also. No problems uploading parts warranty claims here. Has it been fixed?
Re: 2014 certified service retail plan - 02/05/2014
... price match guarantee. Consumer tire rebate $100/$50 tire rebate on the purchase of 4 tires for participating manufacturers. **NEW! Batteries: Everyday Value $99.95 or less for Professional Red Batteries, $129.95 or less for Professional Silver Batteries,...
Re: What Would You Do - 03/14 - 03/11/2014
... 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the 1.0 total....
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
... with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting the additional modules. Each of the claims have since paid....
Re: closest to labor ops - 08/08/2014
... come up whether we should use the main shaft replacement labor op (14.0 hrs) without a main shaft part, or, the most relevant matching labor op in the part group to labor op guide (9.1 hrs) which is for a different synchroizer replacement. If I'm understanding...
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
one concern two failures - 10/28/2014
... front cover leaking and the water pump. Water pump on the engine front cover line will reject for part not compatible. But, it was found at initial look over. I'm thinking since one is engine mechanical and one is engine cooling I'm gonna add a line....
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
reynolds - 03/19/2015
... system is it totally paperless for warranty claims ---if so, how does it work for tech notes, olh, parts stamps, etc...thanks...
Damaged Core Labels - 02/16/2015
Looking for help in locating where I can find damaged core labels? I have tried on my own but haven't had luck finding them, and neither has my parts employee. Any help would be appreciated - thanks!
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
... this on one of those warranty conference calls and was informed that there was no problem with the parts that the techs were not installing them properly..techs informed me that they were installing them correctly what to do ??...
Admin. Time for Freight claims with WPC - 05/01/2015
I am trying to remember how to submit for Admin time on Freight claims when the WPC is asking for the part back. Any help would be great!! Thanks!!
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
Thanks so much for all of the help Kristen was right it is a parts warranty issue and you use the different labor operation to get the warranty claim to pay, again I greatly appreciate all of the help!!
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Transprotation Damage - 03/19/2014
... example. The only refinish op options for this model vehicle are "front bumper fascia trim cap partial refinish color/clear coat - 1440554" or "front bumper impact bar partial refinish color/clear coat - 1440354". What were the technician's comments...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
there is no customer participation for gmpp claims.Submit the claim to GMPP and they will pay it minus the customers deductable...collect from the customer whatever amount his deductable is send it to the accounting dept they should post it to the job...
Re: What Would You Do - 02/14 - 07/07/2014
... engine replace. Each of the lines was submitted with extensive documentation, all associated parts and labour. The claim was accepted in its entirety. The second transaction was also submitted with three separate lines & significant documentation: second...
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Ignition Recall Key Codes - 06/24/2014
We have had a couple of units that our parts manager said we could not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time...
Recall 13454 & 14113 - 04/23/2014
... over limit which we have DMA approval attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions would be appreciated, thanks you...
Re: April - Share Your Tip! - 05/01/2014
I think one of the biggest challenges I face is making sure the service manager, parts manager, controller, and GM are all on the same page! Keeping everyone in the loop is a bit difficult sometimes with so many things going on right now in the warra...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: Is anyone else using Arkona? - 02/12/2014
I have been using Arkona also. No problems uploading parts warranty claims here. Has it been fixed?
Re: 2014 certified service retail plan - 02/05/2014
... price match guarantee. Consumer tire rebate $100/$50 tire rebate on the purchase of 4 tires for participating manufacturers. **NEW! Batteries: Everyday Value $99.95 or less for Professional Red Batteries, $129.95 or less for Professional Silver Batteries,...
Re: What Would You Do - 03/14 - 03/11/2014
... 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the 1.0 total....
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
Re: One line or Two lines - 09/16/2013
... you may want to submit 1/2 or 0.6 for olh..if your service manager cannot auth for excessive parts and olh's this may help so you can H route this for Gm auth with comments... hope this helps you!! ...
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
What Would You Do - 10/15 - 10/02/2015
... for service agent. The transaction was routed with supporting comments. The transaction was returned with comments stating that the corrosion warranty for the vehicle remains in effect, and perhaps the corrosion operation should be submitted. The claim...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Freon cost on warranty claims - 12/17/2015
I at one time had this figured out but now i an confused..Freon on warranty claims what is the cost per pound ?? seems what the parts dept charges out and what is paid on the claim is not correct!! any help is appreciated !thanks
Re: Closest Available Labor Operation - 07/14/2015
... since the repair does directly involve the fog lamp's status. You do not always have to have a part to make a repair of a component or part. A good example is if a rear wiper arm gets loose but merely needs its fastener tightened, you would use the replace...
Re: Keys for Life Program - 06/11/2015
I had a Keys for Life claim on 5.18.15 that went through fine. ZREG no problem: 0602158 .3 base, .1 add, & 2 keys for parts. Vehicle was completely out of warranty.
Re: NEW GLOBAL - 07/17/2015
... chevy 2 year mtnce, buick, CBG warranty guidelines all of that? When I click on manuals, yes the parts manual, pdi manual and warranty manual come up but none of the guides for the maintenance programs or the warranty at a glance guide shows up. ...
What Would You Do - 07/15 - 06/30/2015
... with OLH to remove and reinstall the transmission to access the starter wiring. The claim was returned by the WSC agent on two occasions for a valid flush code since the transmission had been removed. The warranty administrator replied that no transmission...
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
CORE CHARGE - 02/12/2016
How do I claim the core on a transmission. Claim paid, Gm has core back, now my parts manager says I have to get him his money back for the core. Not used to this process, I come from Ford warranty where getting the core back is easy. Any help would ...
Re: Emissions Warranty - 03/03/2016
... coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with an E2 coverage it is covered 8/80 under federal...
Re: Android Auto update - 04/22/2016
... should be getting a mail notice that they are eligible to have the update performed and should return to the dealer. I do understand from our GM warranty rep that there is a small group of vehicles where they have had some issues (I can't remember...
Re: ENGINE OVERHAUL - 02/25/2016
... DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll probably end up with a "closest to" labor operation code on this...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... of record instructing them to arrange for service. >> Noncompliance Recalls involve vehicles or parts that fail to comply with an applicable safety standard or regulation when delivered by GM to Service Agents. Notification letters are sent to all potentially...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
selecting the correct cause and damage codes - 08/30/2016
... it's sometimes hard to distinguish if the failed component should be coded as a Rotating Part? Or maybe it's just a Module/Component?? Just what does 'Resonance/From Foreign Part' mean anyway?? Perhaps some examples would be helpful. Just a suggest...
Forum - 10/18/2016
... WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH REPAIR SO THAT IF A...
Forum - 10/12/2016
The participation amount (50%) is recommended. There is no documented policy stating a calculator must be used, and/or attached to the job card for Customer Enthusiasm transactions.
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 11/02/2016
i have had some answers that were correct marked incorrect too ! i would hardly believe that $50 would be a correct answer for customer participation
... you may want to submit 1/2 or 0.6 for olh..if your service manager cannot auth for excessive parts and olh's this may help so you can H route this for Gm auth with comments... hope this helps you!! ...
Re: Price of Optikleen on a PDI - 09/10/2013
We've only ever gotten 40% mark up, are you in an area of the country that for that particular area you get a higher mark up? I've never heard of a warranty 76% mark up.
What Would You Do - 10/15 - 10/02/2015
... for service agent. The transaction was routed with supporting comments. The transaction was returned with comments stating that the corrosion warranty for the vehicle remains in effect, and perhaps the corrosion operation should be submitted. The claim...
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Freon cost on warranty claims - 12/17/2015
I at one time had this figured out but now i an confused..Freon on warranty claims what is the cost per pound ?? seems what the parts dept charges out and what is paid on the claim is not correct!! any help is appreciated !thanks
Re: Closest Available Labor Operation - 07/14/2015
... since the repair does directly involve the fog lamp's status. You do not always have to have a part to make a repair of a component or part. A good example is if a rear wiper arm gets loose but merely needs its fastener tightened, you would use the replace...
Re: Keys for Life Program - 06/11/2015
I had a Keys for Life claim on 5.18.15 that went through fine. ZREG no problem: 0602158 .3 base, .1 add, & 2 keys for parts. Vehicle was completely out of warranty.
Re: NEW GLOBAL - 07/17/2015
... chevy 2 year mtnce, buick, CBG warranty guidelines all of that? When I click on manuals, yes the parts manual, pdi manual and warranty manual come up but none of the guides for the maintenance programs or the warranty at a glance guide shows up. ...
What Would You Do - 07/15 - 06/30/2015
... with OLH to remove and reinstall the transmission to access the starter wiring. The claim was returned by the WSC agent on two occasions for a valid flush code since the transmission had been removed. The warranty administrator replied that no transmission...
PIE information - 08/17/2015
I might be missing something, but how do you look up service information off a vehicle history? In particular, looking for PIE0318, with a posting date of 01/05/2015. I cannot locate the supporting document(s) anywhere and have been looking for a while...
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
CORE CHARGE - 02/12/2016
How do I claim the core on a transmission. Claim paid, Gm has core back, now my parts manager says I have to get him his money back for the core. Not used to this process, I come from Ford warranty where getting the core back is easy. Any help would ...
Re: Emissions Warranty - 03/03/2016
... coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage through viss. If an op code comes up with an E2 coverage it is covered 8/80 under federal...
Re: Android Auto update - 04/22/2016
... should be getting a mail notice that they are eligible to have the update performed and should return to the dealer. I do understand from our GM warranty rep that there is a small group of vehicles where they have had some issues (I can't remember...
Re: ENGINE OVERHAUL - 02/25/2016
... DBC. Some people knock them, but I usually find them to be quite helpful. I don't know about a parts list, I think that would pretty much be up to your technician. Good luck! You'll probably end up with a "closest to" labor operation code on this...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... of record instructing them to arrange for service. >> Noncompliance Recalls involve vehicles or parts that fail to comply with an applicable safety standard or regulation when delivered by GM to Service Agents. Notification letters are sent to all potentially...
ENGINE OVERHAUL - 02/25/2016
IS THERE A SECRET TO FINDING THE LABOR OP FOR AN ENGINE OVERHAUL ON A 2013 SIERRA 2500 DIESEL? AND MAYBE A LIST OF PARTS THAT GO ON THE OVERHAUL JOB? MY ADVISOR WANTS ME TO DOUBLE CHECK A REPAIR BEFORE WE DO ANYTHING FOR WARRANTY.
selecting the correct cause and damage codes - 08/30/2016
... it's sometimes hard to distinguish if the failed component should be coded as a Rotating Part? Or maybe it's just a Module/Component?? Just what does 'Resonance/From Foreign Part' mean anyway?? Perhaps some examples would be helpful. Just a suggest...
Forum - 10/18/2016
... WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH REPAIR SO THAT IF A...
Forum - 10/12/2016
The participation amount (50%) is recommended. There is no documented policy stating a calculator must be used, and/or attached to the job card for Customer Enthusiasm transactions.
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 11/02/2016
i have had some answers that were correct marked incorrect too ! i would hardly believe that $50 would be a correct answer for customer participation
Special Coverage Repairs - 08/09/2016
... that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to the customer. How are these situations addressed and transactions submitted at your dealership?Format: ...
Re: What Would You Do - 07/16 - 07/21/2016
... Time. GM's Leak analysis rules are vague to say the least and don't specify exactly which parts allow this time. ...
Re: What Would You Do - 08/16 - 07/29/2016
I believe I would have used the tires as the failed part and placed all time over the base in OLH with management approval. This would all be on one line as it was all related. I would reference the bulletins used to support the OLH.
Proposing a "Warranty 101" series - 08/15/2016
... for a variety of topics. For example, "Recalls 101" would not go into specifics about any one particular recall; it would serve as a generic "how to" handle your average recall, what service agents can expect, and common topics of discussion you may...
Forum - 09/07/2016
Yes. P&P 1.5 States in part under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will nee...
Forum - 08/08/2023
... leave off information on claims. This is especially frustrating with claims containing multiple parts and claims having additional information to fill in (programming codes, etc.). It is leading to more and more H Routes on my end and our dealer's accounting...
Forum - 08/01/2023
... have to start with DBC to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they...
Forum - 07/26/2023
I've had the issue of the tech numbers, part numbers, tech storries, and comments being dropped at submission. I thought it was due to internet issues we've been having at the dealership but it has been on going for a month. It has become more of an issue...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Which service advisor/writer to use when closing ticket - 07/05/2023
We changed one of our service advisors while a repair was still being completed due to parts wait. When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being...
Forum - 07/06/2023
... the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find something that has the info you need....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Recall list breakdown - 08/21/2023
I am looking for a report or where can I look to find a report that shows a breakdown of recalls that are for reprogramming only vs needing parts to be replaced/inspection only. Is there such a creature?
Forum - 08/22/2023
... you talking about a report of recalls that were completed in your shop or all the recalls for a particular carline or model year that meet your filtration criteria?...
What Would You Do? - 09/23 - 08/29/2023
... job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission...
Forum - 08/30/2023
Are your body shop repairs in-house or sublets? If it is done as a sublet I would just use the partial refinish and put an excess sublet authorization on it with the dent repair as the explanation. If it is in-house I would do it differently but not sure...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
Video Processing Cable replacement - 10/18/2023
... Silverado 3500 where we had to replace the coaxial cable for the video processing module. The part # is 84930068. This is the cable that is on the chassis harness. It goes from the left fender wheel well to the rear camera. I'm thinking of using the...
Forum - 10/19/2023
... think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/23/2023
... a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 01/02/2024
I do the whole process. I check the loaners going out every day. Talk to the advisor and parts. Process through the dealer empowerment portal. Time consuming, but if I don't do it, we don't collect loaners over 10 days. ...
... that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to the customer. How are these situations addressed and transactions submitted at your dealership?Format: ...
Re: What Would You Do - 07/16 - 07/21/2016
... Time. GM's Leak analysis rules are vague to say the least and don't specify exactly which parts allow this time. ...
Re: What Would You Do - 08/16 - 07/29/2016
I believe I would have used the tires as the failed part and placed all time over the base in OLH with management approval. This would all be on one line as it was all related. I would reference the bulletins used to support the OLH.
Proposing a "Warranty 101" series - 08/15/2016
... for a variety of topics. For example, "Recalls 101" would not go into specifics about any one particular recall; it would serve as a generic "how to" handle your average recall, what service agents can expect, and common topics of discussion you may...
Forum - 09/07/2016
Yes. P&P 1.5 States in part under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will nee...
Forum - 08/08/2023
... leave off information on claims. This is especially frustrating with claims containing multiple parts and claims having additional information to fill in (programming codes, etc.). It is leading to more and more H Routes on my end and our dealer's accounting...
Forum - 08/01/2023
... have to start with DBC to see why the vehicle content is not showing correctly. If the sales department manipulated this option somehow then it is all on the dealership and you should do a ZSET. Did the parts come through your LPO provider or did they...
Forum - 07/26/2023
I've had the issue of the tech numbers, part numbers, tech storries, and comments being dropped at submission. I thought it was due to internet issues we've been having at the dealership but it has been on going for a month. It has become more of an issue...
no labor operations in SI - 06/28/2023
I have a vehicle, 2002 gmc 2500, that doesn't have the labor time guide in SI. I have a parts warranty on it, but have no idea how to find an appropiate labor op.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Which service advisor/writer to use when closing ticket - 07/05/2023
We changed one of our service advisors while a repair was still being completed due to parts wait. When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being...
Forum - 07/06/2023
... the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find something that has the info you need....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Recall list breakdown - 08/21/2023
I am looking for a report or where can I look to find a report that shows a breakdown of recalls that are for reprogramming only vs needing parts to be replaced/inspection only. Is there such a creature?
Forum - 08/22/2023
... you talking about a report of recalls that were completed in your shop or all the recalls for a particular carline or model year that meet your filtration criteria?...
What Would You Do? - 09/23 - 08/29/2023
... job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission...
Forum - 08/30/2023
Are your body shop repairs in-house or sublets? If it is done as a sublet I would just use the partial refinish and put an excess sublet authorization on it with the dent repair as the explanation. If it is in-house I would do it differently but not sure...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
Video Processing Cable replacement - 10/18/2023
... Silverado 3500 where we had to replace the coaxial cable for the video processing module. The part # is 84930068. This is the cable that is on the chassis harness. It goes from the left fender wheel well to the rear camera. I'm thinking of using the...
Forum - 10/19/2023
... think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/23/2023
... a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 01/02/2024
I do the whole process. I check the loaners going out every day. Talk to the advisor and parts. Process through the dealer empowerment portal. Time consuming, but if I don't do it, we don't collect loaners over 10 days. ...
Forum - 01/02/2024
... Like you say,,,I dont mind helping out but it has become a huge burden given the number of parts backorders and resulting exended rentals....
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
OTC transmission failure - 01/30/2024
... issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay an labor originally?...
Forum - 01/30/2024
We just recently installed our first one of these safes according the parts catalog install labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you final...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
Service Bay Test - 01/22/2024
... use. Has anyone else had to claim this? I know someone had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others are doing. Seems like we are doing more and more of these.Thanks, Carol...
CORVETTE LPO - 02/29/2024
1G1YB2D45R5113280 This vehicle has an LPO for wheels. My parts manager called ADW because the wheels did not come with center caps - nor did the transit wheels. She was told we have to purchase the center caps. Is there any way...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
WHEEL BASE - 02/14/2024
How do I tell the wheel base on Tahoes? Sales and parts are telling me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. th...
BILLING OUT REFRIGERANT - 03/19/2024
Just out of couriosity how does your parts department bill out refrigerant ? I have been having issues with getting short paid for the refrigerant and I am following the equation to convert from kilograms to grams properly. Thank you in advance !&nbs...
Forum - 04/08/2024
... Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are on CDK so that number goes in your field 10 on the first page of the claim. All of my managers are confused and...
Forum - 04/11/2024
If the radiator is the cause of failure then it would be related to a part you installed failing. The real question is what kind of invoice was the 2023 ticket? Was it customer pay, warranty, policy?
Forum - 04/11/2024
... I get the replacement key, sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Volt Battery warranty - 10/11/2022
... the fact that you replaced a section cover you,,,if your within the time and miles parameters of a parts warranty,,,to replace the entire battery pack?" And the answer i received was NO it does not. we are most likely going to run into these...
Forum - 09/13/2022
... the VIN in IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
Forum - 09/12/2022
No. Mine pay 15.54. I put part number 19286292, qty 10. If your DMS system will let you, leave your 'per unit' cost blank and let it pay. Dealertrack makes me put $1.55 unit cost in
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Forum - 02/14/2023
There is a Secondary Reference # box on right hand side, on right hand side (above part warranty date). Not sure if that is where is should be, or if you can put it in misc notes. Sorry I can't be more help, our EV statuts is looming lol
Forum - 02/03/2023
Based on my experience when you submit a sublet it will pay if it is at or slightly above what the total parts and labor would be by LTG. If you submitted anything over the sublet like your tech's OLH or incompatible parts like carpet it would have to...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 06/17/2022
... behind it is that with hot and cold exposure the bolts are being stretched ,,,so a covered part is causing the problem with the bolts so covered under powertrain...
collateral damage from injectors - 08/26/2022
... everything under one injector labor op,,,just pick one,,,and run everything else as OLH and parts excess as well. Hopefully this helps out some of you if you run across this situation :)...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
... Like you say,,,I dont mind helping out but it has become a huge burden given the number of parts backorders and resulting exended rentals....
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
OTC transmission failure - 01/30/2024
... issue, the customer now provides documents where he bought this transmission OTC for our parts warehouse is labor for the repair or replace covered if he didn't pay an labor originally?...
Forum - 01/30/2024
We just recently installed our first one of these safes according the parts catalog install labor was $10 I said must not be very sturdy for less then .1. You should be able to pry it open with a finger nail file, seriously let us know what you final...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
Service Bay Test - 01/22/2024
... use. Has anyone else had to claim this? I know someone had mentioned before about using the diesel particulate filter lop with OLH. Would love to hear what others are doing. Seems like we are doing more and more of these.Thanks, Carol...
CORVETTE LPO - 02/29/2024
1G1YB2D45R5113280 This vehicle has an LPO for wheels. My parts manager called ADW because the wheels did not come with center caps - nor did the transit wheels. She was told we have to purchase the center caps. Is there any way...
Forum - 02/02/2024
your base time, olh and parts exceed the labor op. check that your times are right, and in the right spot. service manager will have to explain and sign off on excessive parts when you get reject codes, you can research further details of...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
WHEEL BASE - 02/14/2024
How do I tell the wheel base on Tahoes? Sales and parts are telling me that base is the only wheel base - no long or short. 1GNSKSKD1MR103273 Labor op 6041160. When I put it through as ST it says base time wrong. th...
BILLING OUT REFRIGERANT - 03/19/2024
Just out of couriosity how does your parts department bill out refrigerant ? I have been having issues with getting short paid for the refrigerant and I am following the equation to convert from kilograms to grams properly. Thank you in advance !&nbs...
Forum - 04/08/2024
... Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are on CDK so that number goes in your field 10 on the first page of the claim. All of my managers are confused and...
Forum - 04/11/2024
If the radiator is the cause of failure then it would be related to a part you installed failing. The real question is what kind of invoice was the 2023 ticket? Was it customer pay, warranty, policy?
Forum - 04/11/2024
... I get the replacement key, sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
Forum - 12/14/2022
We don't break down parts and labor on first maintenance or CPO maintenance. We file the allowed amount under Net Miscellaneous with LOF/RT for the description to the right of the amount.
Volt Battery warranty - 10/11/2022
... the fact that you replaced a section cover you,,,if your within the time and miles parameters of a parts warranty,,,to replace the entire battery pack?" And the answer i received was NO it does not. we are most likely going to run into these...
Forum - 09/13/2022
... the VIN in IVH to confirm that the correct retrofit bulletin is followed. The bulletins provide parts, labor operation, and labor time details. ...
Forum - 09/12/2022
No. Mine pay 15.54. I put part number 19286292, qty 10. If your DMS system will let you, leave your 'per unit' cost blank and let it pay. Dealertrack makes me put $1.55 unit cost in
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Forum - 02/14/2023
There is a Secondary Reference # box on right hand side, on right hand side (above part warranty date). Not sure if that is where is should be, or if you can put it in misc notes. Sorry I can't be more help, our EV statuts is looming lol
Forum - 02/03/2023
Based on my experience when you submit a sublet it will pay if it is at or slightly above what the total parts and labor would be by LTG. If you submitted anything over the sublet like your tech's OLH or incompatible parts like carpet it would have to...
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 06/17/2022
... behind it is that with hot and cold exposure the bolts are being stretched ,,,so a covered part is causing the problem with the bolts so covered under powertrain...
collateral damage from injectors - 08/26/2022
... everything under one injector labor op,,,just pick one,,,and run everything else as OLH and parts excess as well. Hopefully this helps out some of you if you run across this situation :)...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
CLOSEST TO LABOR OP FOR REPAIR ONLY - 07/15/2022
... 2015. If we have a repair say to tighten bolts,lube leafsprings or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals....
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
2 LABOR OPS, ONE LINE? - 06/24/2022
... There are labor ops for each process. Should this be submitted on 1 line, with OLH and excessive parts? Or split to 2 lines, and submitted seperately?...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Warranty Rental on CP line - 06/23/2023
HiHas anyone ever had a warranty rental on a customer pay line? If so how did you code it? Our DM has approved a rental for this customer due to parts on backorder. I didn't think we could do this.Thanks
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Non GM Battery replacement policies - 06/16/2023
... period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting yesterday said GM would be sending out replacement GM batteries when they became available and that we would be paid to install them?? ...
Forum - 05/19/2023
... are any warranty lines that can be processed. Sometimes we are waiting for a customer pay job parts and there might be a recall line that has been completed on there that I can process. ...
Forum - 05/09/2023
We have a few other codes as well (Â 806 : 390 Valid Warranty found.) (Â 072 : Total parts amount exceeds the allowance for labour code 4068200. ) and then the code that was listed above.Â
Forum - 05/10/2023
... but I can see them giving you a break since it is technically not added work but a line for a bad part that was installed on an original line to the invoice. That being said, I have no idea why they would even care if you have the add line box checked...
Forum - 04/12/2023
... as consequential damage? Must be some kind of charging system problem I'm guessing. If they are parts and OLH on another repair they aren't going to ask you for failure codes on submission because your failed component is something else. I would attach...
Forum - 04/27/2023
Hello on a remanufactured transmission that was customer pay are internal parts covered? And if they are is there a specific way you have to enter the claim. Sorry if that doesnt make since. I'm still in training and trying to learn while Im working and...
Forum - 04/19/2023
... of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc. ...
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Scrape report - 03/09/2023
... to ask where) I have been printing a Transaction summary report daily, and making a report for parts as to which parts to scrape and when. If someone knows how to access this please let me know ! Thanks in advance ...
Sublets over labor op allowance - 02/24/2023
... first she claimed she was approving for a dealer "enthusiasm" repair due to no reason given for parts excessive or signature. I even had a separate attachment named.. "repairorder parts excessive" To me with this new one she bounced was just...
Forum - 03/08/2023
... you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing and see which one tells you to use it for a particular LPO. One will usually say do not use for LPO options. You...
Forum - 04/04/2023
... think I have done a converter on this one but lots of mufflers. I have the SM sign for excessive parts and also if they run time on the muffler, OLH but not much. It is a single line because in theory the broken bracket on the pipe is causing physical...
Forum - 04/06/2023
I could be wrong but I thought someone told me that policy and parts warranty doesn't count towards your excess. Someone please correct me if that is not the truth
Forum - 03/16/2023
... GM is grossly incompetent when its time for them to do a little work and documentation on their part...
Forum - 04/08/2022
oh yeah if they sent you a bill, that goes straight on the claim, if you got something you had to take apart to get what you needed the whole part goes on with an explanation. Sounds like you already got it handled.
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
Forum - 02/15/2022
... plugs. that would be my way of doing it. your service manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 04/14/2022
... is shut off. I know exactly what you mean though, you cannot do manual claims in global due to the parts issue, also it doubles the comment boxes when you modify claims and you cannot select a causal part. Those things are just for starters. It is all...
... 2015. If we have a repair say to tighten bolts,lube leafsprings or R&I a component with no parts replacement for examples do we use the closest to labor op and is the labor to go under base or OLH? I have been searching through the manuals....
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
2 LABOR OPS, ONE LINE? - 06/24/2022
... There are labor ops for each process. Should this be submitted on 1 line, with OLH and excessive parts? Or split to 2 lines, and submitted seperately?...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Warranty Rental on CP line - 06/23/2023
HiHas anyone ever had a warranty rental on a customer pay line? If so how did you code it? Our DM has approved a rental for this customer due to parts on backorder. I didn't think we could do this.Thanks
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Non GM Battery replacement policies - 06/16/2023
... period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting yesterday said GM would be sending out replacement GM batteries when they became available and that we would be paid to install them?? ...
Forum - 05/19/2023
... are any warranty lines that can be processed. Sometimes we are waiting for a customer pay job parts and there might be a recall line that has been completed on there that I can process. ...
Forum - 05/09/2023
We have a few other codes as well (Â 806 : 390 Valid Warranty found.) (Â 072 : Total parts amount exceeds the allowance for labour code 4068200. ) and then the code that was listed above.Â
Forum - 05/10/2023
... but I can see them giving you a break since it is technically not added work but a line for a bad part that was installed on an original line to the invoice. That being said, I have no idea why they would even care if you have the add line box checked...
Forum - 04/12/2023
... as consequential damage? Must be some kind of charging system problem I'm guessing. If they are parts and OLH on another repair they aren't going to ask you for failure codes on submission because your failed component is something else. I would attach...
Forum - 04/27/2023
Hello on a remanufactured transmission that was customer pay are internal parts covered? And if they are is there a specific way you have to enter the claim. Sorry if that doesnt make since. I'm still in training and trying to learn while Im working and...
Forum - 04/19/2023
... of what happens. I rarely run into a case where I can't support the length of the claim due to parts delay, etc. ...
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Scrape report - 03/09/2023
... to ask where) I have been printing a Transaction summary report daily, and making a report for parts as to which parts to scrape and when. If someone knows how to access this please let me know ! Thanks in advance ...
Sublets over labor op allowance - 02/24/2023
... first she claimed she was approving for a dealer "enthusiasm" repair due to no reason given for parts excessive or signature. I even had a separate attachment named.. "repairorder parts excessive" To me with this new one she bounced was just...
Forum - 03/08/2023
... you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing and see which one tells you to use it for a particular LPO. One will usually say do not use for LPO options. You...
Forum - 04/04/2023
... think I have done a converter on this one but lots of mufflers. I have the SM sign for excessive parts and also if they run time on the muffler, OLH but not much. It is a single line because in theory the broken bracket on the pipe is causing physical...
Forum - 04/06/2023
I could be wrong but I thought someone told me that policy and parts warranty doesn't count towards your excess. Someone please correct me if that is not the truth
Forum - 03/16/2023
... GM is grossly incompetent when its time for them to do a little work and documentation on their part...
Forum - 04/08/2022
oh yeah if they sent you a bill, that goes straight on the claim, if you got something you had to take apart to get what you needed the whole part goes on with an explanation. Sounds like you already got it handled.
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
Forum - 02/15/2022
... plugs. that would be my way of doing it. your service manaer will have to auth it for excessive parts or you may have to end up h-routing. This is my opinion only....
Forum - 04/14/2022
... is shut off. I know exactly what you mean though, you cannot do manual claims in global due to the parts issue, also it doubles the comment boxes when you modify claims and you cannot select a causal part. Those things are just for starters. It is all...
Forum - 02/24/2022
... Suburban Avalance Add: 0.1 for LTZ trim (Chevy) or SLT on GMC (which never pays) The $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned...
Forum - 05/10/2022
My current issue is that this morning I needed to resubmit a claim and it paid without the parts. When I went to the screen it shows they are there but did not pay. I was in a call with GM and the "triage" team showing them and they are now...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Forum - 05/10/2022
I found one that for some reason the part amount came through as zero. I deleted it and added it back in and the price was there and the claim went through. Maybe that will help you.
Working Capital Claims Processing - 05/17/2022
If I understand correctly I submit for WACP when the parts are available and we have repaired the vehicle. I submit the WACP Zset claim before submitting the Field Action repair claim. Is that correct?
Forum - 05/25/2022
Here we put it all at cost and the diff is split between parts and service. We found that if the tech had a vehicle come in to have one replaced under warranty, and not talking about the first service, then it would pay 2.3. So we pay a total of...
Battery Tax? - 05/25/2022
HiMy parts department bills out a battery tax on my warranty claims with battery replacement. Do you know if we can claim this?Thanks, Carol
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 06/02/2022
I agree 100%. To replace an SD card tech had to first try 3 different parts if he didnt clock the time then he would have lost out on the OLH. Our rep has told us to keep punching like we were.
SRTA warranty - 08/05/2021
So I know that on the Warranty Quick Reference - Part Purchases on or after 4-1-2018 it states the warranty is *warranty is effective from date of installation to original purchaser. I have a customer that is selling his vehicle and had...
OnStar odometer rejects - 08/09/2021
... GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Administrative Allowance - 08/13/2021
... allowance's to?? I have been putting the administrative allowance of 25.00 to parts sale price, example air bags, radio's 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative allowance to sale labor.Any help will...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
Forum - 09/30/2021
Warranty support has always had me keep it all on same claim, if the original part was a covered repair. If it's a customer paid repair, then the p-w is an add-on, with all requirements (including customer auth) met
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Forum - 10/13/2021
... on a previous visit. This should be an R authorization on a repair previously performed due to a parts failure....
Forum - 09/28/2021
... would need his signature for OLH for the battery and as 1MaryRuble said, most likely an excessive parts auth....
Transmission Serial number - 12/03/2021
... assembly replacements,,,and if the tech forgets it you can still go to the old unit laying in parts ( it should be there as the claim wont pay ) and grab the sn off the old unit directly,,,something we found out was that the case holding the old unit...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Engine/Transmission Mark-up or Admin? - 12/28/2021
Hi,I'm trying to figure out if engine and transmission assemblies replaced are eligible for full parts mark-up, or a straight admin allowance. Is there something in writing? If so, I haven't been able to find it.TIA
Forum - 01/14/2022
... while securing the most amount of reimbursement allowed.If items are not compliant, they are part of dealers expense and not GM's concern. ...
Forum - 01/25/2022
I think the issue is that it is part of SBD. Step 1 is to verify the customer's concern. The technician only need comment that they verified it or didn't. They are likely stating that because it is how the techs are trained to approach their diagnosis...
... Suburban Avalance Add: 0.1 for LTZ trim (Chevy) or SLT on GMC (which never pays) The $20.00 return admin fee applies on every vehicle because they all have to go back someday. I hope that gives you the clarity you needed. As Kristen mentioned...
Forum - 05/10/2022
My current issue is that this morning I needed to resubmit a claim and it paid without the parts. When I went to the screen it shows they are there but did not pay. I was in a call with GM and the "triage" team showing them and they are now...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Forum - 05/10/2022
I found one that for some reason the part amount came through as zero. I deleted it and added it back in and the price was there and the claim went through. Maybe that will help you.
Working Capital Claims Processing - 05/17/2022
If I understand correctly I submit for WACP when the parts are available and we have repaired the vehicle. I submit the WACP Zset claim before submitting the Field Action repair claim. Is that correct?
Forum - 05/25/2022
Here we put it all at cost and the diff is split between parts and service. We found that if the tech had a vehicle come in to have one replaced under warranty, and not talking about the first service, then it would pay 2.3. So we pay a total of...
Battery Tax? - 05/25/2022
HiMy parts department bills out a battery tax on my warranty claims with battery replacement. Do you know if we can claim this?Thanks, Carol
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/01/2022
If the same operation code comes up for both parts, which I incidentally checked and it does, then it should be submitted as a one-line claim explaining that the cause of failure is the same for multiple parts that use the same operation code. The tech...
GCUS-9-13100 Starting July 1st. - 06/02/2022
... and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
Forum - 06/02/2022
I agree 100%. To replace an SD card tech had to first try 3 different parts if he didnt clock the time then he would have lost out on the OLH. Our rep has told us to keep punching like we were.
SRTA warranty - 08/05/2021
So I know that on the Warranty Quick Reference - Part Purchases on or after 4-1-2018 it states the warranty is *warranty is effective from date of installation to original purchaser. I have a customer that is selling his vehicle and had...
OnStar odometer rejects - 08/09/2021
... GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Administrative Allowance - 08/13/2021
... allowance's to?? I have been putting the administrative allowance of 25.00 to parts sale price, example air bags, radio's 45.00, etc.On reimbursement checks to customer's, I put the 20.00 administrative allowance to sale labor.Any help will...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
Forum - 09/30/2021
Warranty support has always had me keep it all on same claim, if the original part was a covered repair. If it's a customer paid repair, then the p-w is an add-on, with all requirements (including customer auth) met
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
Forum - 10/13/2021
... on a previous visit. This should be an R authorization on a repair previously performed due to a parts failure....
Forum - 09/28/2021
... would need his signature for OLH for the battery and as 1MaryRuble said, most likely an excessive parts auth....
Transmission Serial number - 12/03/2021
... assembly replacements,,,and if the tech forgets it you can still go to the old unit laying in parts ( it should be there as the claim wont pay ) and grab the sn off the old unit directly,,,something we found out was that the case holding the old unit...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Engine/Transmission Mark-up or Admin? - 12/28/2021
Hi,I'm trying to figure out if engine and transmission assemblies replaced are eligible for full parts mark-up, or a straight admin allowance. Is there something in writing? If so, I haven't been able to find it.TIA
Forum - 01/14/2022
... while securing the most amount of reimbursement allowed.If items are not compliant, they are part of dealers expense and not GM's concern. ...
Forum - 01/25/2022
I think the issue is that it is part of SBD. Step 1 is to verify the customer's concern. The technician only need comment that they verified it or didn't. They are likely stating that because it is how the techs are trained to approach their diagnosis...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
Forum - 02/08/2022
... to olh,,,if you blend to both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
Forum - 02/08/2022
... gets added to the hood material,,,just double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend...
Email with this subject=== Technician and Service Advisor ID Number Validation in Global Warranty Management - 07/22/2021
I received this email and one part I've a question on ..... In cases where a Service Advisor did not write the job card, the Service Manager can enter his/her GMIN (example: Service Manager authorizes a Goodwill reimbursement for an incidental non-warranty...
Forum - 06/23/2021
... needs to have detailed notes and TAC case#. Your service manager needs to aurhtorize for OLH and PART CEILING EXCEEDED. You will need to submit claim to WSC with attachmentments (front & back of RO with manager authorizations, tech time punches and...
Forum - 05/28/2021
Oh yeah, I forgot about that. You can't do manual claim entry in global in Edge because like Mary said you can't add parts. It just sits there when you click the +. I also use IE11 for that.
Forum - 06/02/2021
... totally gone by next year and none of the other internet engines work with Global. You cant add parts in Chrome or Fox either. I have tried them all. ...
Buyback - claim processing - 02/19/2021
... bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And I'm trying to search the P&P and can't find anything....
What Would You Do - 06/21 - 05/26/2021
... was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The...
Forum - 05/12/2021
Glad I am not the only one fighting a losing battle! Parts gives me the 'it's GM's price, so they should just pay it' line
Forum - 05/13/2021
Hi 1MaryRuble - please don't feel foolish! We appreciate all of your input and participation in the Forum. Keep up the good work!
Forum - 05/14/2021
... the labor from 32.50 to 42.50 because after I move it to discount they spread the money between departments so Sales and Parts get to pay extra towards service first oil changes. Parts bills what they bill. Some of them are even higher but usually on...
Forum - 05/14/2021
... our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut off. So my question is.......
Forum - 05/18/2021
... without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great... Just would like an example or some answers. ...
Forum - 12/29/2020
... work, when you try to adjust a claim you get two comment boxes, and you cannot select causal parts or add parts to a manually entered claim. You would have to use IE11 for that, but pretty soon IE11 will be gone. GM is always about 4-5 years behind....
Forum - 12/29/2020
Scenario 1: As kristen stated, if the lines and valve are clogged with carbon it came from the canister, that would be parts and OLH to the canister failure. Scenario 2: Maybe I'm splitting hairs here, but if the PCV blows and the crank seal is whistling,...
Forum - 12/30/2020
Thanks for this info. I have 2 claims like this so going to submit them with the canister and the other parts under OLH. Although I do have one question. It is the canister that is the one that caused the failure. Is it not the valve that sticks...
Forum - 01/27/2021
... is the case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves. The warranty date/mileage would be based on the original sale of the purchase...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Forum - 04/13/2021
... to use powertrain, if you are referencing the TSB and using it to justify replacing the additional parts then that is not doing it correctly. The TSB includes replacement of the additional parts and although it is still a 40 group opcode and will count...
Claim submission order - 04/07/2021
... for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Forum - 04/13/2021
... would have no bearing in this instance because of the opcode restriction. Since you indicated the part numbers are the same, I would check the catalog to be sure that they are supposed to be the same part numbers just to be 100% sure....
Forum - 03/11/2021
... SM is not vague and details what the authorization is for. By that I mean don't just say "olh and parts for consequential damage in transmission", he needs to document something like "additional parts and other hours to recondition 1-2-3-4 clutch, replace...
Metal Contamination - 03/15/2021
... for a failure code when you get this in the cause notes. Do you have the technician state what part is coming apart/damage that is causing the metal contamination? What cause code are you using for metal contamination?I'll get notes many times that state...
Forum - 02/04/2021
I would run the PET with your explanation. It may come back with a -0- participation, but your SM has a $500 they can override with that reason
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
Forum - 02/08/2022
... to olh,,,if you blend to both fenders you double the time and material adds..use the time from the partial color/clear coat op to figure out the time add...
Forum - 02/08/2022
... gets added to the hood material,,,just double both if you are doing both fenders. Use the partial color / clear coat labor op to figure time. This approach does then make it easier with doing the PETs as you have fewer lines to contend...
Email with this subject=== Technician and Service Advisor ID Number Validation in Global Warranty Management - 07/22/2021
I received this email and one part I've a question on ..... In cases where a Service Advisor did not write the job card, the Service Manager can enter his/her GMIN (example: Service Manager authorizes a Goodwill reimbursement for an incidental non-warranty...
Forum - 06/23/2021
... needs to have detailed notes and TAC case#. Your service manager needs to aurhtorize for OLH and PART CEILING EXCEEDED. You will need to submit claim to WSC with attachmentments (front & back of RO with manager authorizations, tech time punches and...
Forum - 05/28/2021
Oh yeah, I forgot about that. You can't do manual claim entry in global in Edge because like Mary said you can't add parts. It just sits there when you click the +. I also use IE11 for that.
Forum - 06/02/2021
... totally gone by next year and none of the other internet engines work with Global. You cant add parts in Chrome or Fox either. I have tried them all. ...
Buyback - claim processing - 02/19/2021
... bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And I'm trying to search the P&P and can't find anything....
What Would You Do - 06/21 - 05/26/2021
... was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The...
Forum - 05/12/2021
Glad I am not the only one fighting a losing battle! Parts gives me the 'it's GM's price, so they should just pay it' line
Forum - 05/13/2021
Hi 1MaryRuble - please don't feel foolish! We appreciate all of your input and participation in the Forum. Keep up the good work!
Forum - 05/14/2021
... the labor from 32.50 to 42.50 because after I move it to discount they spread the money between departments so Sales and Parts get to pay extra towards service first oil changes. Parts bills what they bill. Some of them are even higher but usually on...
Forum - 05/14/2021
... our office manager for confirmation of payment, and we did not receive the credit on our open parts statement. I called the repurchasing department and they told me to submit a claim for it, we must have just missed the cut off. So my question is.......
Forum - 05/18/2021
... without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great... Just would like an example or some answers. ...
Forum - 12/29/2020
... work, when you try to adjust a claim you get two comment boxes, and you cannot select causal parts or add parts to a manually entered claim. You would have to use IE11 for that, but pretty soon IE11 will be gone. GM is always about 4-5 years behind....
Forum - 12/29/2020
Scenario 1: As kristen stated, if the lines and valve are clogged with carbon it came from the canister, that would be parts and OLH to the canister failure. Scenario 2: Maybe I'm splitting hairs here, but if the PCV blows and the crank seal is whistling,...
Forum - 12/30/2020
Thanks for this info. I have 2 claims like this so going to submit them with the canister and the other parts under OLH. Although I do have one question. It is the canister that is the one that caused the failure. Is it not the valve that sticks...
Forum - 01/27/2021
... is the case, it would be handled as an over the counter sale, and the dealership could warranty parts and labor as long as the customer did not attempt the repair themselves. The warranty date/mileage would be based on the original sale of the purchase...
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
Forum - 04/13/2021
... to use powertrain, if you are referencing the TSB and using it to justify replacing the additional parts then that is not doing it correctly. The TSB includes replacement of the additional parts and although it is still a 40 group opcode and will count...
Claim submission order - 04/07/2021
... for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Forum - 04/13/2021
... would have no bearing in this instance because of the opcode restriction. Since you indicated the part numbers are the same, I would check the catalog to be sure that they are supposed to be the same part numbers just to be 100% sure....
Forum - 03/11/2021
... SM is not vague and details what the authorization is for. By that I mean don't just say "olh and parts for consequential damage in transmission", he needs to document something like "additional parts and other hours to recondition 1-2-3-4 clutch, replace...
Metal Contamination - 03/15/2021
... for a failure code when you get this in the cause notes. Do you have the technician state what part is coming apart/damage that is causing the metal contamination? What cause code are you using for metal contamination?I'll get notes many times that state...
Forum - 02/04/2021
I would run the PET with your explanation. It may come back with a -0- participation, but your SM has a $500 they can override with that reason
CPO Labor ops and bulletins - 02/05/2021
Heres a question I cannot find anywhere an answer for. CPO unit is within the Limited bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is...
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
GM REP ACCESSORIES - 09/22/2020
... paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. Anyone know how to go about doing that? ...
Forum - 09/23/2020
So it sounds like you have two parts, extension kit for each side and two lops. You would need to add a line for the other side. It doesn't need customer approval because he complained about both on the original write up and the SM woulld not need to...
Forum - 09/23/2020
the additional repair, clean and flush time and parts would be claims as OLH with SM approval and would have to be h-routed for review. Make sure punch times justify the time for the additional OLH requested and breakdown for review.
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Batteries - 10/23/2020
Just a quick question for everbody. What part# do you use when you submit a warranty claim for a battery? The AC Delco # (48PG) or the long # (88865245) or does it matter. Thank you
Forum - 06/18/2020
Have you tried the Warranty Job Aid, using VIN & part #? When searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim...
Forum - 06/15/2020
... authorize for repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Customer Enthusiasm - 06/10/2020
... Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer...
Repeat Repair on Recall - 06/24/2020
... window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable to put an Auth R on a recall?...
Forum - 06/24/2020
... with the technician or manager for more and/or improved comments (and potentially removing a part from the repair line to be handled internally if not supported as a warrantable failure). ...
Forum - 07/09/2020
Thanks for your assistance. I just wasn't sure if it was still possible to claim additional rental days once a part had been overnight shipped even if expedited shipping charge was removed on claim.
Forum - 09/02/2020
... check for any other error message that may be preventing the H route process, such as incompatible part or something like that. Hope you have it solved by now though! Have a great evening...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Submitting R-1234yf over 99 grams - 08/31/2020
I am trying to recover 125 grams of R-1234yf on a claim. The max amount that can be entered for parts is "99." I tried to claim the balance as miscellaneous net amount, but the claim rejected for excessive net amount. A DBC chat didn't help either. They...
Forum - 08/05/2020
Thank you for clarifying that. I did not realize a copy needed to be in the jobcard. Our parts manager keeps them in his records, so I will be requesting a copy for the jobcard..
Forum - 07/31/2020
... the 'top-off' limit. We finally had to set limitations with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 03/03/2020
Policy decisions are accompanied by the PET (Policy Evaluation Tool). Decisions that are within the GM participation range calculated by the PET may be submitted with Service Agent Self Authorization for a policy decision (with service management authorization...
Forum - 03/05/2020
Also question about policy - when you have to put policy A for One Time Free Replacement for brake pads under ZPTC part warranty ? Does that required PET? Thank you
Forum - 02/07/2020
... inside it would likely cause airbag deployment or worse. What was done to identify it as a failed part? Nearly impossible. 3. I might pay the tech for programming the TCM related to the bulletin or TAC instruction, but the fuse and steering wheel seem...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Heres a question I cannot find anywhere an answer for. CPO unit is within the Limited bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is...
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Forum - 10/02/2020
Hi cbrown01: as TH9144 mentioned, you will claim both sensors on one job card line, as there is only one labor operation (e.g. 8050190). Submit (and authorize) OLH as appropriate and authorize for excessive parts.
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
GM REP ACCESSORIES - 09/22/2020
... paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. Anyone know how to go about doing that? ...
Forum - 09/23/2020
So it sounds like you have two parts, extension kit for each side and two lops. You would need to add a line for the other side. It doesn't need customer approval because he complained about both on the original write up and the SM woulld not need to...
Forum - 09/23/2020
the additional repair, clean and flush time and parts would be claims as OLH with SM approval and would have to be h-routed for review. Make sure punch times justify the time for the additional OLH requested and breakdown for review.
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Batteries - 10/23/2020
Just a quick question for everbody. What part# do you use when you submit a warranty claim for a battery? The AC Delco # (48PG) or the long # (88865245) or does it matter. Thank you
Forum - 06/18/2020
Have you tried the Warranty Job Aid, using VIN & part #? When searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim...
Forum - 06/15/2020
... authorize for repeat repair. It may possibly go through if it's not over your limit, but having 2 parts with 1 op code could possibly kick it out. If you have to h route it you will need to send a copy of the previous repair and current repair...
Customer Enthusiasm - 06/10/2020
... Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer...
Repeat Repair on Recall - 06/24/2020
... window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable to put an Auth R on a recall?...
Forum - 06/24/2020
... with the technician or manager for more and/or improved comments (and potentially removing a part from the repair line to be handled internally if not supported as a warrantable failure). ...
Forum - 07/09/2020
Thanks for your assistance. I just wasn't sure if it was still possible to claim additional rental days once a part had been overnight shipped even if expedited shipping charge was removed on claim.
Forum - 09/02/2020
... check for any other error message that may be preventing the H route process, such as incompatible part or something like that. Hope you have it solved by now though! Have a great evening...
Forum - 09/04/2020
If the two operation codes are different then it is 2 lines. If there is one opcode (no left or right) then it would be parts and OLH. You may also need management approval for a "related" repair.
Submitting R-1234yf over 99 grams - 08/31/2020
I am trying to recover 125 grams of R-1234yf on a claim. The max amount that can be entered for parts is "99." I tried to claim the balance as miscellaneous net amount, but the claim rejected for excessive net amount. A DBC chat didn't help either. They...
Forum - 08/05/2020
Thank you for clarifying that. I did not realize a copy needed to be in the jobcard. Our parts manager keeps them in his records, so I will be requesting a copy for the jobcard..
Forum - 07/31/2020
... the 'top-off' limit. We finally had to set limitations with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 03/03/2020
Policy decisions are accompanied by the PET (Policy Evaluation Tool). Decisions that are within the GM participation range calculated by the PET may be submitted with Service Agent Self Authorization for a policy decision (with service management authorization...
Forum - 03/05/2020
Also question about policy - when you have to put policy A for One Time Free Replacement for brake pads under ZPTC part warranty ? Does that required PET? Thank you
Forum - 02/07/2020
... inside it would likely cause airbag deployment or worse. What was done to identify it as a failed part? Nearly impossible. 3. I might pay the tech for programming the TCM related to the bulletin or TAC instruction, but the fuse and steering wheel seem...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
ENGINE CORE DAMAGED - 01/17/2020
We just replaced an engine on a 2018 Equinox. My parts department said that since the old engine in damaged (it has a hole in the block) that it cannot be sent back to GM for core credit and i am to submit for it on my warranty claim. Is this right ?...
Forum - 01/17/2020
... tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of this though....
Forum - 01/27/2020
I do my own credit memos daily. I would not have it any other way. That way if there are any error's in payment i can correct them and send them right back through. It's also a good way to keep up with your part's scrapping.
Forum - 03/26/2020
... the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). ...
Error Code 809: no master warranty found - 03/31/2020
I have parts warranty claim on an 2005 Silverado that I'm trying to submit but it was rejected for error code 809: no master warranty found. (can't be authorized must be corrected) Anyone know how to fix this?I double checked the vin and its correct,...
Customer reimbursement - 05/14/2020
... unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Courtesy Transportation - COVID 19 - 04/29/2020
... shuttle. I have 2 questions as it relates to this type of logicwould you all agree that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would yo...
Forum - 05/29/2020
Probably just write off the parts since usually they cost less than $20.00 and remember this type of claim in the future might need seals. Re-submit with the seals taking off but in the comments I would put they were replaced.
Forum - 10/03/2019
We have been obtaining some of our parts from other dealers, and I have submitted the difference and my claims have been paid. I haven't read of any restrictions on this since the strike.
Forum - 09/09/2019
That's how I thought I would submit it, I just wasn't sure if I put the full amount in reimbursement net item and then enter customer participation amount or, just put amount GM would have covered into reimbursement net item.
Forum - 09/10/2019
... reported into the CTP program at all times, the reimbursement rate for the dealership will be returned to the standard rate per day and all future rental vehicles will be reimbursed at the reduced rate. The guide also provides detail on vehicles that...
Forum - 08/29/2019
Part number 19241817: front brake rotor Part number 19255495: rear brake rotor A different rotor was replaced on the most recent visit.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
Forum - 07/16/2019
Thank you all for the help. We did reach out to Lund on the situation and they sent us a new one. Our parts dept is seriously considering not mentioning the 'in-channel' visors, as we have had several that have came off the vehicles and customers are...
Forum - 07/17/2019
... here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 08/02/2019
I personally always try to use this as rule of thumb. Anything that GM pays for must be time punched and parts retained per p&p.
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
Forum - 10/16/2019
Scenario 1: parts and OLH to the cylinder head, assuming the cause of failure is the same. There would be some overlap so the second head should be based solely on punch time Scenario 2: Both rotors are serviced on one line using the base time and add...
Forum - 10/18/2019
Very unusual scenario! My initial reaction: honor the original OTC part warranty with the independant garage (including providing them with the replacement part). This scenario is so unique that I have included it in the upcoming edition of...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 10/29/2019
Is there anything that has the 2019 and later model years? They had a list in parts, but it has gone missing. I'm thinking it was probably from the old bulletin before it was updated.
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 11/06/2019
... $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some help....
Forum - 12/16/2019
... ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was accepted for payment....
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
We just replaced an engine on a 2018 Equinox. My parts department said that since the old engine in damaged (it has a hole in the block) that it cannot be sent back to GM for core credit and i am to submit for it on my warranty claim. Is this right ?...
Forum - 01/17/2020
... tool is ran, service mananger should only run it with the labor op and adm. time. Make sure the parts Dept. is ordering the exchange units as out of warranty/policy not customer pay. I'm sure you knew all of this though....
Forum - 01/27/2020
I do my own credit memos daily. I would not have it any other way. That way if there are any error's in payment i can correct them and send them right back through. It's also a good way to keep up with your part's scrapping.
Forum - 03/26/2020
... the provisions of the New Vehicle Warranty, but in no event less than 12 months/unlimited miles (parts and labor). For accessories not permanently attached to the vehicle, 12 months/unlimited miles (parts only). ...
Error Code 809: no master warranty found - 03/31/2020
I have parts warranty claim on an 2005 Silverado that I'm trying to submit but it was rejected for error code 809: no master warranty found. (can't be authorized must be corrected) Anyone know how to fix this?I double checked the vin and its correct,...
Customer reimbursement - 05/14/2020
... unsure if I should submit the claim as a customer reimbursement or submit it as a claim with parts and labor....
Courtesy Transportation - COVID 19 - 04/29/2020
... shuttle. I have 2 questions as it relates to this type of logicwould you all agree that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would yo...
Forum - 05/29/2020
Probably just write off the parts since usually they cost less than $20.00 and remember this type of claim in the future might need seals. Re-submit with the seals taking off but in the comments I would put they were replaced.
Forum - 10/03/2019
We have been obtaining some of our parts from other dealers, and I have submitted the difference and my claims have been paid. I haven't read of any restrictions on this since the strike.
Forum - 09/09/2019
That's how I thought I would submit it, I just wasn't sure if I put the full amount in reimbursement net item and then enter customer participation amount or, just put amount GM would have covered into reimbursement net item.
Forum - 09/10/2019
... reported into the CTP program at all times, the reimbursement rate for the dealership will be returned to the standard rate per day and all future rental vehicles will be reimbursed at the reduced rate. The guide also provides detail on vehicles that...
Forum - 08/29/2019
Part number 19241817: front brake rotor Part number 19255495: rear brake rotor A different rotor was replaced on the most recent visit.
Forum - 08/12/2019
While this particular labor operation does not have an add for variable diagnostics; it does include a note that diagnosis, reconditioning, and other repair time is to be submitted in the OLH field. The time claimed in OLH must be supported...
Forum - 07/16/2019
Thank you all for the help. We did reach out to Lund on the situation and they sent us a new one. Our parts dept is seriously considering not mentioning the 'in-channel' visors, as we have had several that have came off the vehicles and customers are...
Forum - 07/17/2019
... here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 08/02/2019
I personally always try to use this as rule of thumb. Anything that GM pays for must be time punched and parts retained per p&p.
Forum - 10/10/2019
As Brenda mentioned, depending on the size of the issue, it may be necessary to use a "partial" vs a "full" labor operation. Although the liftgate labor operation correlates with the damage area code (52). Take a look at Document ID 2965426 for helpful...
Forum - 10/16/2019
Scenario 1: parts and OLH to the cylinder head, assuming the cause of failure is the same. There would be some overlap so the second head should be based solely on punch time Scenario 2: Both rotors are serviced on one line using the base time and add...
Forum - 10/18/2019
Very unusual scenario! My initial reaction: honor the original OTC part warranty with the independant garage (including providing them with the replacement part). This scenario is so unique that I have included it in the upcoming edition of...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 10/29/2019
Is there anything that has the 2019 and later model years? They had a list in parts, but it has gone missing. I'm thinking it was probably from the old bulletin before it was updated.
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 11/06/2019
... $38.00 per day. If it is a CTP vehicle you can claim up to $42.00 per day or $21.00 for same/partial day rentals. I hope this has been of some help....
Forum - 12/16/2019
... ultimately submitted the transaction with a closest to labor operation, pick up box replace, with parts and labor for the tonneau cover claimed. Documentation supported the request. After review by the WSC the transaction was accepted for payment....
Forum - 01/02/2020
we have a new admin coming into our store, i have done ours the past two years of doing it. just trying to get a general consensus if the parts departments helps out at all with it
Forum - 01/07/2020
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
consequential labor time claimed - 10/16/2019
... claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for the component OR...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 09/13/2019
... to 12 months only. Any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty....
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
What Would You Do - 05/20 - 04/29/2020
... the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During submission the warranty administrator realized that the technician...
Forum - 05/04/2020
If the dealership is following proper parts retention they can locate the battery and using the repair order information the test could be run again to provide the code.
Forum - 04/01/2020
Original install date & part repl date?
What Would You Do - 04/20 - 03/27/2020
The owner of a 2018 Chevrolet Silverado brought their vehicle in to the service department due to an engine knock. After diagnosis the technician determined that either a new rod must be installed or the engine must be replaced. The dealer...
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
Forum - 01/17/2020
We have had confusion here in the past on whether or not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like...
Forum - 01/28/2020
Those unique situations do happen and should be handled on a case by case basis. If the particular case warrants it, contact the WSC for guidance prior to submission. Definitely coach/counsel the customer to use Roadside Assistance in the future, as well...
Forum - 01/16/2020
... (hard to believe that was 10 years ago already!). As 1MaryRuble mentioned, these situations (e.g. parts with a limited lifetime warranty) may require approval as a Policy Decision. ...
Forum - 02/17/2020
... that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 02/03/2020
... only on stock units. The short version is this: If you have one in stock, cut the cord until the parts are released to the warmer states. If you have a customer vehicle, tell them not to plug it in and that they should get notification when parts are...
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
Forum - 06/03/2020
On some Silverado the trans cooler is part of the AC condensor
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Forum - 09/29/2020
The Powertrain Warranty form is available within the Parts Policies and Procedures Manual, Article 1.1.3. As 1MaryRuble mentioned, the form states: "This warranty is transferable to subsequent owners, free of charge, by providing the above required...
Forum - 11/20/2020
Excellent responses to this months WWYD! As mentioned by many, update the PET to address the correct repair expense. The resubmission would include authorization and a business case for the Policy decision as well as the excessive parts.
Forum - 09/24/2020
... me, he emailed our DMA and she confirmed it. She suggessted we do it as a CSAT with or without participation as we saw fit....
Forum - 02/21/2021
... prepare the diluted solvent added to the vehicle may be claimed, and must be submitted in the Parts field of the transaction. Transactions including additional fluids added during PDI may require wholesale authorization....
Hi pamkress1! Recommend submitting the transaction using a closest to partial color/clear labor operation.
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
consequential labor time claimed - 10/16/2019
... claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for the component OR...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 09/13/2019
... to 12 months only. Any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty....
Forum - 04/27/2020
Recommend submitting with a closest to labor operation such as, 1443144 (body side outer panel partial color/clear).
What Would You Do - 05/20 - 04/29/2020
... the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During submission the warranty administrator realized that the technician...
Forum - 05/04/2020
If the dealership is following proper parts retention they can locate the battery and using the repair order information the test could be run again to provide the code.
Forum - 04/01/2020
Original install date & part repl date?
What Would You Do - 04/20 - 03/27/2020
The owner of a 2018 Chevrolet Silverado brought their vehicle in to the service department due to an engine knock. After diagnosis the technician determined that either a new rod must be installed or the engine must be replaced. The dealer...
Forum - 03/17/2020
We are working to transition our workshops scheduled in April to an optional WebEx event. Once the details are finalized, our Warranty Concierge will reach out to all scheduled participants.
Forum - 01/17/2020
We have had confusion here in the past on whether or not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like...
Forum - 01/28/2020
Those unique situations do happen and should be handled on a case by case basis. If the particular case warrants it, contact the WSC for guidance prior to submission. Definitely coach/counsel the customer to use Roadside Assistance in the future, as well...
Forum - 01/16/2020
... (hard to believe that was 10 years ago already!). As 1MaryRuble mentioned, these situations (e.g. parts with a limited lifetime warranty) may require approval as a Policy Decision. ...
Forum - 02/17/2020
... that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 02/03/2020
... only on stock units. The short version is this: If you have one in stock, cut the cord until the parts are released to the warmer states. If you have a customer vehicle, tell them not to plug it in and that they should get notification when parts are...
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
Forum - 06/03/2020
On some Silverado the trans cooler is part of the AC condensor
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 11/20/2020
The warranty administrator addressed this claim as indicated by everyones responses! Appropriate authorizations and documentation supporting the additional parts and labor for the consequential damage.
Forum - 09/29/2020
The Powertrain Warranty form is available within the Parts Policies and Procedures Manual, Article 1.1.3. As 1MaryRuble mentioned, the form states: "This warranty is transferable to subsequent owners, free of charge, by providing the above required...
Forum - 11/20/2020
Excellent responses to this months WWYD! As mentioned by many, update the PET to address the correct repair expense. The resubmission would include authorization and a business case for the Policy decision as well as the excessive parts.
Forum - 09/24/2020
... me, he emailed our DMA and she confirmed it. She suggessted we do it as a CSAT with or without participation as we saw fit....
Forum - 02/21/2021
... prepare the diluted solvent added to the vehicle may be claimed, and must be submitted in the Parts field of the transaction. Transactions including additional fluids added during PDI may require wholesale authorization....
Forum - 01/22/2021
... at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to chan...
Repair Only or Closest To Labor op - 01/28/2021
... getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time needed or does the...
Forum - 12/16/2020
... hour, because of the fact that their system is not techy enough to figure out that 2 of the same part numbers can be combined by revising a quantity! ...
Forum - 04/22/2021
... are covered and I was told by WSC that a PET would not be necessary since I looked up the failed part and it was a PT item.... Now that being said I have another one that the failed part states it is covered under PT ( just going to say I don't...
Forum - 04/27/2021
... open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct. So I did not submit this recall. This customer has 2001 and this...
Forum - 06/23/2021
... moldings, trim pieces, etc. which are considered necessary to ensure a quality repair of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended...
Bulletin and technicians write ups. - 06/30/2021
... It's listed on the bulletin. I'm always telling them the more information the better, but this particular tech is not easy to deal with....
Forum - 01/28/2022
Thank you for your response, my service manager and myself have been assuring they are replacing them. The parts dept is on board and the techs are of course being tech's.
Forum - 01/19/2022
... and may not be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 12/29/2021
... reason for your question. Is someone trying to tell you differently? GM likes it if you apply a participation amount to reduce their expense but I only do that in certain situations, usually related to a policy decision. ...
Forum - 12/07/2021
Negative, it would be nice though. My parts guys are getting confused.
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... Battery replacement are covered in DOC 5908728 and when we first submitted we found not to claim parts as they are supplied no charge ( but the doc doesnt really say that clearly ). But the next stumbling block we have encountered is the reject 856 VIN...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... sense to me because of being a CTP Dealer...I'm confused on what the enhancement is? Third party rental allowance has been $44 per day for a while now, and is what we've been submitting. I don't get what the enhancement is? Am I missing...
Forum - 09/28/2021
One line repair, parts and OLH to the first repair.
First free LOF reject - 08/19/2021
... it off, but I just find it extremely odd. Do you think it's an "oops" on GM's part by not entering that info when loading it into the system? Shrug.......
Forum - 06/09/2022
... for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the 0.5 will require OLH authorization....
Forum - 05/26/2022
NO TAX THAT I'M AWARE OF . OUR DEALER IS IN INDIANA. BILLING GM PARTS COST PLUS MARK UP (40%) OUR DEALER ALLOWANCE. SINCE YOU ARE IN CA . TAX ????
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 04/06/2022
After talking to the parts manager we are being billed for them. They are considered UP assemblies. For example we needed injectors but they don't have them to send to us so they sent us the whole assembly of the injectors with the fuel rails. Per P&P...
What Would You Do - 04/22 - 03/28/2022
A Chevrolet Silverado 2500 truck was brought into the service department to address a service engine soon light. The technician checked codes and found DTC P02E1 intake air flow valve, command valve and no movement. Power and ground to the...
Forum - 04/29/2022
you're not crazy and you're not alone! i have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through...
Forum - 04/27/2022
... at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling allowance does not apply for glove box literature claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor...
Forum - 04/19/2022
... Front Side Door Outer Panel Finesse, Buff, Polish 1442244 Front Side Door Outer Panel Partial Color/Clear Coat 1442254 Front Side Door Outer Panel Partial Refinish Color/Clear Coat 1442264 Front Side Door Outer Panel Full Color/Clear Coat 1442274 Front...
Forum - 04/15/2022
... = 5 or greater Paint and Coatings ( 10 Results ) 1445854: Aluminum Wheel Partial Refinish Color/Clear Coat 1549364: Engine Compartment Paint - Repair 1445754: Steel Wheel Partial Refinish Color/Clear Coat 1549464: Interior Compartment...
... at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to chan...
Repair Only or Closest To Labor op - 01/28/2021
... getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time needed or does the...
Forum - 12/16/2020
... hour, because of the fact that their system is not techy enough to figure out that 2 of the same part numbers can be combined by revising a quantity! ...
Forum - 04/22/2021
... are covered and I was told by WSC that a PET would not be necessary since I looked up the failed part and it was a PT item.... Now that being said I have another one that the failed part states it is covered under PT ( just going to say I don't...
Forum - 04/27/2021
... open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct. So I did not submit this recall. This customer has 2001 and this...
Forum - 06/23/2021
... moldings, trim pieces, etc. which are considered necessary to ensure a quality repair of the particular area involved. Although, based on the repair and unique vehicle designs, the option to tape-off or remove additional components may not be comprehended...
Bulletin and technicians write ups. - 06/30/2021
... It's listed on the bulletin. I'm always telling them the more information the better, but this particular tech is not easy to deal with....
Forum - 01/28/2022
Thank you for your response, my service manager and myself have been assuring they are replacing them. The parts dept is on board and the techs are of course being tech's.
Forum - 01/19/2022
... and may not be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 12/29/2021
... reason for your question. Is someone trying to tell you differently? GM likes it if you apply a participation amount to reduce their expense but I only do that in certain situations, usually related to a policy decision. ...
Forum - 12/07/2021
Negative, it would be nice though. My parts guys are getting confused.
Bolt Drive Motor Battery Replacement claims Error code 856 - 11/19/2021
... Battery replacement are covered in DOC 5908728 and when we first submitted we found not to claim parts as they are supplied no charge ( but the doc doesnt really say that clearly ). But the next stumbling block we have encountered is the reject 856 VIN...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... sense to me because of being a CTP Dealer...I'm confused on what the enhancement is? Third party rental allowance has been $44 per day for a while now, and is what we've been submitting. I don't get what the enhancement is? Am I missing...
Forum - 09/28/2021
One line repair, parts and OLH to the first repair.
First free LOF reject - 08/19/2021
... it off, but I just find it extremely odd. Do you think it's an "oops" on GM's part by not entering that info when loading it into the system? Shrug.......
Forum - 06/09/2022
... for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the 0.5 will require OLH authorization....
Forum - 05/26/2022
NO TAX THAT I'M AWARE OF . OUR DEALER IS IN INDIANA. BILLING GM PARTS COST PLUS MARK UP (40%) OUR DEALER ALLOWANCE. SINCE YOU ARE IN CA . TAX ????
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 04/06/2022
After talking to the parts manager we are being billed for them. They are considered UP assemblies. For example we needed injectors but they don't have them to send to us so they sent us the whole assembly of the injectors with the fuel rails. Per P&P...
What Would You Do - 04/22 - 03/28/2022
A Chevrolet Silverado 2500 truck was brought into the service department to address a service engine soon light. The technician checked codes and found DTC P02E1 intake air flow valve, command valve and no movement. Power and ground to the...
Forum - 04/29/2022
you're not crazy and you're not alone! i have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through...
Forum - 04/27/2022
... at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling allowance does not apply for glove box literature claims. Submit these transactions with damage code noted on the delivery receipt/ePOD, and labor...
Forum - 04/19/2022
... Front Side Door Outer Panel Finesse, Buff, Polish 1442244 Front Side Door Outer Panel Partial Color/Clear Coat 1442254 Front Side Door Outer Panel Partial Refinish Color/Clear Coat 1442264 Front Side Door Outer Panel Full Color/Clear Coat 1442274 Front...
Forum - 04/15/2022
... = 5 or greater Paint and Coatings ( 10 Results ) 1445854: Aluminum Wheel Partial Refinish Color/Clear Coat 1549364: Engine Compartment Paint - Repair 1445754: Steel Wheel Partial Refinish Color/Clear Coat 1549464: Interior Compartment...
Forum - 03/16/2023
... come off easily enough. Even sometimes and I have had this happen a one time use part has caused it to reject as well. If they put that sort of stuff in their story ahead of time then you should be fine. But I agree with you it is hard to...
Forum - 03/22/2023
... SM informed as to what is going on. Usually with the collateral damage you also end up with the parts excessive error too so you need to have that signed off anyway....
Forum - 04/11/2023
Define what you mean by "reman" because all transmissions are remanufactured unless it is a brand new model and no service parts are available. Do you mean an aftermarket reman or...?
Forum - 03/09/2023
... to copy and paste my TSR into (from excel download) and then I would filter it by tickets with no parts totals and I would delete those lines. After that I would put the date the claims paid and had a field that would use a formula to identify the scrap...
Forum - 05/19/2023
... them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 05/26/2023
... been over 12 months it should be COD. The only way you get the 24 month is if the customer pays a participation amount on the original repair, as if you did policy and then they failed later on....
Forum - 06/01/2023
... Roadside claims are excluded from the dongle device scan requirement. *Dealer Installed Part Warranty transactions require a dongle device scan. *Over the Counter Part Warranty transactions do not require a dongle device scan. *Mobile repairs that...
Paint Lops - 06/07/2023
... Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor...
Battery Replacement - 06/14/2023
... had this issue and how did you handle it? Were you able to get the battery paid. (FYI this is a parts warranty on an engine that the customer previously purchased and had us install).Thanks, Carol...
Forum - 06/27/2023
... ever. As an example one time we had an extended rental on a G8 for an ECM because there were no parts available and GM agreed to cover rental until they could locate one....
Forum - 06/17/2022
... ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear items. We did have one though that...
95/5 performance - 06/24/2022
... go in to the dealership twice a week but if the ro's don't have everything correct (tech notes, parts. authorizations) then it can take longer to get it processed. Just wondering what other warranty admins are interpreting this. I do realize the importance...
Forum - 07/19/2022
... fix anything you can't charge GM but if you do fix something and you have related diagnosis or parts on prior visits you can justify adding those to a repair claim with supporting documentation....
Forum - 08/31/2022
... about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to so they...
Forum - 09/09/2022
I asked WSC and this is her reply Its a business unit of authorized repairers who are registered to recycle the airbags. If you were part of that business unit you would know. Also I believe it might be for Europe.
Paint Blending - 02/02/2023
... ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial color/clear coat op. I know you have to clear the whole panel,,,but why are they blending into,,and charging,, both the front fender and the...
Forum - 09/14/2022
... Acadia, Sierra 1500 New N212354525 : 2022 Buick Enclave The six bulletins are separated by the parts and programming required by trim level and model. Based on parts availability, some of the bulletins will launch in phases by model. Refer...
Forum - 04/03/2024
... to adjust the original PET if the manager and customer are not satisifed with the original participation amounts when it was originally ran. I would check the job card and verify what the customer (or dealership) has paid. You shouldn't have...
Forum - 02/27/2024
... will pay with a thermostat claim as they are usually a small amount and included in the potential parts list. On a side note, I don't think they are effectively testing the sensors it is an attempt to cover their backsides and rarely do I see a real...
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 01/31/2024
... dealers and my current dealer doesn't have any PCC claims. If it is is the shop isn't it a parts warranty claim? ...
Forum - 03/04/2024
... to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any overlap on labor (did you have to remove one to get to the other?)...
Forum - 03/18/2024
... was recently updated.The bulletin notes the following when providing a loaner through a 3rd party rental agency, "Reimbursement for the daily rate claimed must not exceed actual amount charged (vehicle insurance, fuel, taxes, levies, or other fees are...
Forum - 01/25/2024
Usually this is part of another repair for me, I have one today so we are submitting the repair the tech did which was the Reduction fluid tank replacement with OLH for the testing.
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
... come off easily enough. Even sometimes and I have had this happen a one time use part has caused it to reject as well. If they put that sort of stuff in their story ahead of time then you should be fine. But I agree with you it is hard to...
Forum - 03/22/2023
... SM informed as to what is going on. Usually with the collateral damage you also end up with the parts excessive error too so you need to have that signed off anyway....
Forum - 04/11/2023
Define what you mean by "reman" because all transmissions are remanufactured unless it is a brand new model and no service parts are available. Do you mean an aftermarket reman or...?
Forum - 03/09/2023
... to copy and paste my TSR into (from excel download) and then I would filter it by tickets with no parts totals and I would delete those lines. After that I would put the date the claims paid and had a field that would use a formula to identify the scrap...
Forum - 05/19/2023
... them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 05/26/2023
... been over 12 months it should be COD. The only way you get the 24 month is if the customer pays a participation amount on the original repair, as if you did policy and then they failed later on....
Forum - 06/01/2023
... Roadside claims are excluded from the dongle device scan requirement. *Dealer Installed Part Warranty transactions require a dongle device scan. *Over the Counter Part Warranty transactions do not require a dongle device scan. *Mobile repairs that...
Paint Lops - 06/07/2023
... Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor...
Battery Replacement - 06/14/2023
... had this issue and how did you handle it? Were you able to get the battery paid. (FYI this is a parts warranty on an engine that the customer previously purchased and had us install).Thanks, Carol...
Forum - 06/27/2023
... ever. As an example one time we had an extended rental on a G8 for an ECM because there were no parts available and GM agreed to cover rental until they could locate one....
Forum - 06/17/2022
... ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear items. We did have one though that...
95/5 performance - 06/24/2022
... go in to the dealership twice a week but if the ro's don't have everything correct (tech notes, parts. authorizations) then it can take longer to get it processed. Just wondering what other warranty admins are interpreting this. I do realize the importance...
Forum - 07/19/2022
... fix anything you can't charge GM but if you do fix something and you have related diagnosis or parts on prior visits you can justify adding those to a repair claim with supporting documentation....
Forum - 08/31/2022
... about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to so they...
Forum - 09/09/2022
I asked WSC and this is her reply Its a business unit of authorized repairers who are registered to recycle the airbags. If you were part of that business unit you would know. Also I believe it might be for Europe.
Paint Blending - 02/02/2023
... ( not into the metal and not tri coat paint ) in paint on a front door lets say,,,soo it takes a partial color/clear coat op. I know you have to clear the whole panel,,,but why are they blending into,,and charging,, both the front fender and the...
Forum - 09/14/2022
... Acadia, Sierra 1500 New N212354525 : 2022 Buick Enclave The six bulletins are separated by the parts and programming required by trim level and model. Based on parts availability, some of the bulletins will launch in phases by model. Refer...
Forum - 04/03/2024
... to adjust the original PET if the manager and customer are not satisifed with the original participation amounts when it was originally ran. I would check the job card and verify what the customer (or dealership) has paid. You shouldn't have...
Forum - 02/27/2024
... will pay with a thermostat claim as they are usually a small amount and included in the potential parts list. On a side note, I don't think they are effectively testing the sensors it is an attempt to cover their backsides and rarely do I see a real...
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 01/31/2024
... dealers and my current dealer doesn't have any PCC claims. If it is is the shop isn't it a parts warranty claim? ...
Forum - 03/04/2024
... to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any overlap on labor (did you have to remove one to get to the other?)...
Forum - 03/18/2024
... was recently updated.The bulletin notes the following when providing a loaner through a 3rd party rental agency, "Reimbursement for the daily rate claimed must not exceed actual amount charged (vehicle insurance, fuel, taxes, levies, or other fees are...
Forum - 01/25/2024
Usually this is part of another repair for me, I have one today so we are submitting the repair the tech did which was the Reduction fluid tank replacement with OLH for the testing.
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 10/05/2023
... name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to say? DBC cannot get visual confirmation of these concerns since the claims...
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
ECM replacement on a diesel - 08/15/2023
... is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage Code: Emission E, E2Note: Base time includes Programming...
Forum - 10/03/2023
... guys are even worse. I have several transportation claims that I am about to write off for lack of participation. ...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... back immediately. From the warranty screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Forum - 11/02/2016
Thankfully the typo with the November quiz question was found and addressed quickly (it was updated online on 10/26/2016). We appreciate everyone's participation with the monthly Test Your Knowledge!
Time Documentation Contest - Share Your Results - WIN $250 - 10/24/2016
... Did the contest help improve communication? Reply to this post with your results. One participant’s story will randomly be selected to win a $250 VISA gift card! Share your results by November 18th. ...
Forum - 10/12/2016
... "These types of repairs are not covered by the New Vehicle Limited Warranty, a 50% customer participation is recommended."...
Re: Freight - 05/10/2016
So I know this is a super old post, but I have a similar query: can you claim part expedite cost and rental on the same job card? Reviewed the bulletin 99-0089-021 and I didn't see anything stating we could not. Could someone please clarify if this...
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
Re: updates on power trian coverages for 2011 - 10/26/2015
bearings went out after 2009 see bulletin 13-00-89-006 will give a list of parts no longer included in the powertrain warranty coverage 2010=2014
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly. It also checks to make sure the labor op, complaint and failure codes are valid. Once you go through...
Loaner Program clarification - 11/25/2015
We participate in the loaner program and I just want to see if anyone has a clear answer for me. If a client wants a loaner for a same day repair ($21.00 reimbursement) but all of our loaners are checked out...can you put them into a Enterprise rental...
HOW DO I CODE THIS? - 08/20/2015
... exhaust actuator solenoid valves and the efficiency of the catalytic converter (which is actually part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provid...
One line or Two lines - 09/10/2013
... It was rejected for Total Other Labor Hours exceed the allowance for labor code 3010230, Total parts amount exceeds the allowance for labor code 3010230, & Base labor hours exceed the allowance for labor code 3010230. I put in under 1 line and put labor...
recall 12045 - 01/22/2014
should this recall pay for cylinder and key. I am getting a reject for total parts excessive when I put in cylinder and key.
March - Share Your Tip! - 02/27/2014
What is the best method to get flush codes from your technician's? **Thank you for sharing your tips on this topic! Your participation automatically enters you in the random drawing to win $100!** Kristen/jlwarranty
Re: mean people - 02/12/2014
Thanks for your post! Made me smile. I do believe that the people who hire at the DBC are the same that hire at Partech and SPAC. No personality. I think they hate themselves. Hate mean people too.
What Would You Do - 03/14 - 02/27/2014
... and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with the customer pay expense in the customer participation field. The claim was set up to only pay the agreed upon one-hour diagnosis. The...
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
Ok, Rookie with lots of questions on this topic: When do you use 0590052? Do parts need to be billed out on the repair order, or claimed as net item only? Would 0590052 still be appropriate for DEF? Is there a certain dollar amount that can only be...
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 10/05/2023
... name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to say? DBC cannot get visual confirmation of these concerns since the claims...
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
ECM replacement on a diesel - 08/15/2023
... is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage Code: Emission E, E2Note: Base time includes Programming...
Forum - 10/03/2023
... guys are even worse. I have several transportation claims that I am about to write off for lack of participation. ...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Re: Reynolds & Reynolds - Re-Transmit Warranty? - 08/16/2016
... back immediately. From the warranty screen you enter each job one by one. Enter a "T" once in the particular line and a box will pop up for your user name and password in Global Connect. After entering that info you just enter an "E" and it immediately...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Forum - 11/02/2016
Thankfully the typo with the November quiz question was found and addressed quickly (it was updated online on 10/26/2016). We appreciate everyone's participation with the monthly Test Your Knowledge!
Time Documentation Contest - Share Your Results - WIN $250 - 10/24/2016
... Did the contest help improve communication? Reply to this post with your results. One participant’s story will randomly be selected to win a $250 VISA gift card! Share your results by November 18th. ...
Forum - 10/12/2016
... "These types of repairs are not covered by the New Vehicle Limited Warranty, a 50% customer participation is recommended."...
Re: Freight - 05/10/2016
So I know this is a super old post, but I have a similar query: can you claim part expedite cost and rental on the same job card? Reviewed the bulletin 99-0089-021 and I didn't see anything stating we could not. Could someone please clarify if this...
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
Re: Closest Available Labor Operation - 07/14/2015
tweiss-I'm partial to agreeing with you except that all of the pros are saying the exact opposite. We used the OLH in this case and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I...
Re: updates on power trian coverages for 2011 - 10/26/2015
bearings went out after 2009 see bulletin 13-00-89-006 will give a list of parts no longer included in the powertrain warranty coverage 2010=2014
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... screens and make sure all your labor is broken down correctly (base, diag, additional time, etc.), parts are correct and net items are listed correctly. It also checks to make sure the labor op, complaint and failure codes are valid. Once you go through...
Loaner Program clarification - 11/25/2015
We participate in the loaner program and I just want to see if anyone has a clear answer for me. If a client wants a loaner for a same day repair ($21.00 reimbursement) but all of our loaners are checked out...can you put them into a Enterprise rental...
HOW DO I CODE THIS? - 08/20/2015
... exhaust actuator solenoid valves and the efficiency of the catalytic converter (which is actually part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provid...
One line or Two lines - 09/10/2013
... It was rejected for Total Other Labor Hours exceed the allowance for labor code 3010230, Total parts amount exceeds the allowance for labor code 3010230, & Base labor hours exceed the allowance for labor code 3010230. I put in under 1 line and put labor...
recall 12045 - 01/22/2014
should this recall pay for cylinder and key. I am getting a reject for total parts excessive when I put in cylinder and key.
March - Share Your Tip! - 02/27/2014
What is the best method to get flush codes from your technician's? **Thank you for sharing your tips on this topic! Your participation automatically enters you in the random drawing to win $100!** Kristen/jlwarranty
Re: mean people - 02/12/2014
Thanks for your post! Made me smile. I do believe that the people who hire at the DBC are the same that hire at Partech and SPAC. No personality. I think they hate themselves. Hate mean people too.
What Would You Do - 03/14 - 02/27/2014
... and the BCM labour operation. The warranty administrator coded the claim as a warranty repair (parts, labour, and OLH) with the customer pay expense in the customer participation field. The claim was set up to only pay the agreed upon one-hour diagnosis. The...
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
Ok, Rookie with lots of questions on this topic: When do you use 0590052? Do parts need to be billed out on the repair order, or claimed as net item only? Would 0590052 still be appropriate for DEF? Is there a certain dollar amount that can only be...
Re: What Would You Do - 05/14 - 07/07/2014
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Recall 13426 - 03/18/2014
... for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
What Would You Do - 04/14 - 04/03/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Re: CWO Manager - 01/29/2015
... I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've been through 3 service advisors on one...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the job boards and notice...
Re: WIFI ACCESSORY - 09/19/2014
... Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI transaction with operation 0590032....
Re: one concern two failures - 10/29/2014
... 2), add an additional line to the repair order and proceed from there. Adding OLH and additional parts approval on multiple repairs performed on one line will probably also get the claim paid; but unfortunately it doesn't neccessarily mean GM will let...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN not on file so I can't transmit through my DMS, must go to Global Connect.Yeesh!!!!...
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us next???...
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
Re: Really??? Yes, really........ - 03/28/2012
something must be happening i cant get on the service part of global warranty NEVER MIND IT WORKS FINE THERE IS NO PROBLEM
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they do the actual repair. Less job cards to submit. Many times the customer has to drive it for more than a week & we...
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: REAR ENGINE MOUNT - 03/01/2012
... which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: Late Transaction Summary Report? - 03/01/2012
[quote] hkchevy1: For all of us who are "waiting" and focused on the overflow.... I worked on my warranty parts scrapping and got it all straightened out. Now for the filing...... [/quote] Yes, lots of filing......not my favorite at all...
Please Help with LOP(s) - 03/02/2012
... with this one b/c LOPs overlap. Tried with J0620 and 3.9 OLH - it rejected for excessive parts (24 adjusters/lifters) and excessive OLH. I tried using both LOPs, no good either. It won't get to the point to H-route either because of these messages....
OLH REJECTION ON TRANSMISSION CLAIM - 04/26/2012
We had a 2009 Express van with DTC P0894, removed transmission and inspected parts, found friction material from torque converter throughout, replaced torque converter and cleaned components. I submitted K7020 for 3.5 hours plus OLH for 2.0 for teardown,...
Re: GM Tire Program - 04/17/2012
Ok, so now I'm COMPLETELY confused. Our parts department has access to gmtirebilling.com, so does this mean THEY are to input the claim and not go through Global Warranty?
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process)...
Emissions Coverage - 01/17/2012
... 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now but my service...
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
This claim paid as a ZREG transaction with policy decision and related repair authorization by service management with the spare wheel hoist replacement labour operation. The dealer claimed parts only, no labour. Kristen/jlwarranty
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Recall 13426 - 03/18/2014
... for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on it but it comes back unacceptable. How do I get the recall to close? ...
What Would You Do - 04/14 - 04/03/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Re: CWO Manager - 01/29/2015
... I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've been through 3 service advisors on one...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... year to this year, my RO count has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the job boards and notice...
Re: WIFI ACCESSORY - 09/19/2014
... Installed - Factory Invoiced Options area of the LTG. Check IVH - "Vehicle Build" for that particular RPO code, it appears as though the job may need to be handled as a ZPDI transaction with operation 0590032....
Re: one concern two failures - 10/29/2014
... 2), add an additional line to the repair order and proceed from there. Adding OLH and additional parts approval on multiple repairs performed on one line will probably also get the claim paid; but unfortunately it doesn't neccessarily mean GM will let...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
... on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN not on file so I can't transmit through my DMS, must go to Global Connect.Yeesh!!!!...
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us next???...
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
Re: Window out of calibration - 02/27/2012
Since it seems to be a reprogramming issue and no parts I would try to find a programming w/SPS for it. Maybe N4808 Body Control module reprogramming w/SPS (if nothing else, use it as closest labor op to)
Re: Really??? Yes, really........ - 03/28/2012
something must be happening i cant get on the service part of global warranty NEVER MIND IT WORKS FINE THERE IS NO PROBLEM
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
... with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they do the actual repair. Less job cards to submit. Many times the customer has to drive it for more than a week & we...
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Re: REAR ENGINE MOUNT - 03/01/2012
... which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
Re: Late Transaction Summary Report? - 03/01/2012
[quote] hkchevy1: For all of us who are "waiting" and focused on the overflow.... I worked on my warranty parts scrapping and got it all straightened out. Now for the filing...... [/quote] Yes, lots of filing......not my favorite at all...
Please Help with LOP(s) - 03/02/2012
... with this one b/c LOPs overlap. Tried with J0620 and 3.9 OLH - it rejected for excessive parts (24 adjusters/lifters) and excessive OLH. I tried using both LOPs, no good either. It won't get to the point to H-route either because of these messages....
OLH REJECTION ON TRANSMISSION CLAIM - 04/26/2012
We had a 2009 Express van with DTC P0894, removed transmission and inspected parts, found friction material from torque converter throughout, replaced torque converter and cleaned components. I submitted K7020 for 3.5 hours plus OLH for 2.0 for teardown,...
Re: GM Tire Program - 04/17/2012
Ok, so now I'm COMPLETELY confused. Our parts department has access to gmtirebilling.com, so does this mean THEY are to input the claim and not go through Global Warranty?
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process)...
Emissions Coverage - 01/17/2012
... 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now but my service...
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone....
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
Looking up the key code & cutting the key is part of the repair when replacing an ignition cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can...
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is...
OBTAIN KEY CODE / CUT KEY - 10/12/2011
... to within DBC, i spoke with Kendra from the DBC - After Sales Dept & she stated: If our parts dept is being charged for making the phone call to obtain a key code to cut the new key when replacing a ignition lock cylinder - it "can" be charged out &...
Re: Is anyone else on Arkona?? - 11/17/2011
... and then you lose everything you've been working on. Randomly transmits half of a claim, or leaves parts off, or even VINs. I'm sorry you are having a rough day. Want a shoulder to cry on (or maybe we could just go drink a beer) :-)...
NAVIGATION DISC - 11/18/2011
... HERE, BUT I HAVE A CLAIM FOR A NAVIGATION DISC REPLACEMENT, THAT REJECTS BECAUSE OF AN INVALID PART NUMBER. ARE WE ALLOWED TO CLAIM A NAV. DISC? LOL, I'VE TOTALLY DRAWN A BLANK ON THIS ONE! THANKS ...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
... only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should go well. [/quote] Thats what I was thinking - does...
What would you do? - 07/20/2012
... service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is that this claim was not originally started...
Re: CURIOUS ABOUT PAY - 06/19/2012
... warranty credits at my current dealership. At my prior dealer I was getting a 1% commission on parts and labor only. Fight for it! I feel we are worth it. Warranty brings a lot of revenue into the dealership. I had to ask for the commission at my first...
Re: Information on VISS - 06/08/2012
WE ALSO HAD ONE REJECT FOR AFTERMARKET WARRANTY HERE'S THE BEST PART IN VISS THE EXP. DATE IS 12/31/1999......SO I H CODED TO THE REP AND WILL KEEP FINGERS CROSSED
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... REG LOF MAINTENANCE. CANNOT FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR ...
Re: engine serial number - 08/15/2012
... the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: What would you do? - 10/09/2012
... service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is that this claim was not originally started...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
Forum - 09/19/2017
... the time and mileage parameters of the special coverage adjustment program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
... operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 12/08/2017
I would agree with cnkraemer with this one. The customer pay job card with the details surrounding the issue will become a part of the service history file for the VIN - supporting why this is a c/p issue not warranty.
Forum - 12/05/2017
... notice the highlighted section within this article pertaining to the responsible and accountable party for authorizations....
Early Bird Drop Envelope requirements? - 12/06/2017
... Many of the night drop envelopes come in with nothing on them (customer hasn't filled in any part of it), or they have filled in some but, as I said before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would...
Forum - 02/06/2018
... should know that their vehicle is covered under powertrain warranty. As for the parts, again, this is reviewed on a case by case basis. Of course we prefer that GM parts are installed, however, we cannot enforce this if done by an independent....
Forum - 02/09/2018
... COULD lead to a low coolant level her example clearly indicates that the thermostat is the failed part. If a customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts...
Forum - 02/19/2018
... dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must be attached to the transaction. Also, attach a copy of the Cost Comparison Worksheet with the replacement decision....
Forum - 02/28/2018
... the line may be added by the service manager, service consultant or any non-technical service department employee. The add-on line must be added to the front of the job card with all other customer concerns. The service manager must document their authorization...
Forum - 02/13/2018
... identifying the TSB. I don't think this one has an issue paying with the antenna as the failed part though....
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone....
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
Looking up the key code & cutting the key is part of the repair when replacing an ignition cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can...
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is...
OBTAIN KEY CODE / CUT KEY - 10/12/2011
... to within DBC, i spoke with Kendra from the DBC - After Sales Dept & she stated: If our parts dept is being charged for making the phone call to obtain a key code to cut the new key when replacing a ignition lock cylinder - it "can" be charged out &...
Re: Is anyone else on Arkona?? - 11/17/2011
... and then you lose everything you've been working on. Randomly transmits half of a claim, or leaves parts off, or even VINs. I'm sorry you are having a rough day. Want a shoulder to cry on (or maybe we could just go drink a beer) :-)...
NAVIGATION DISC - 11/18/2011
... HERE, BUT I HAVE A CLAIM FOR A NAVIGATION DISC REPLACEMENT, THAT REJECTS BECAUSE OF AN INVALID PART NUMBER. ARE WE ALLOWED TO CLAIM A NAV. DISC? LOL, I'VE TOTALLY DRAWN A BLANK ON THIS ONE! THANKS ...
Re: Cylinder Head Gaskets (Diesel Engine) - 07/20/2012
... only one op to use. There would be less labor for the second one due to already having taken apart the major parts. Good time stamps, service manager approval and good write up by tech and it should go well. [/quote] Thats what I was thinking - does...
What would you do? - 07/20/2012
... service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is that this claim was not originally started...
Re: CURIOUS ABOUT PAY - 06/19/2012
... warranty credits at my current dealership. At my prior dealer I was getting a 1% commission on parts and labor only. Fight for it! I feel we are worth it. Warranty brings a lot of revenue into the dealership. I had to ask for the commission at my first...
Re: Information on VISS - 06/08/2012
WE ALSO HAD ONE REJECT FOR AFTERMARKET WARRANTY HERE'S THE BEST PART IN VISS THE EXP. DATE IS 12/31/1999......SO I H CODED TO THE REP AND WILL KEEP FINGERS CROSSED
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... REG LOF MAINTENANCE. CANNOT FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR ...
Re: engine serial number - 08/15/2012
... the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: What would you do? - 10/09/2012
... service manager and DVM that the customer should pay for labor as quoted and we could submit the parts (radiator and all collateral damage caused by leaking cooler) as 'policy' warranty repair. The problem is that this claim was not originally started...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
Forum - 09/19/2017
... the time and mileage parameters of the special coverage adjustment program or within the 12/12 parts warranty. Transactions should be submitted using the labor operation provided in the special coverage bulletin...
Forum - 09/19/2017
... operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 12/08/2017
I would agree with cnkraemer with this one. The customer pay job card with the details surrounding the issue will become a part of the service history file for the VIN - supporting why this is a c/p issue not warranty.
Forum - 12/05/2017
... notice the highlighted section within this article pertaining to the responsible and accountable party for authorizations....
Early Bird Drop Envelope requirements? - 12/06/2017
... Many of the night drop envelopes come in with nothing on them (customer hasn't filled in any part of it), or they have filled in some but, as I said before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would...
Forum - 02/06/2018
... should know that their vehicle is covered under powertrain warranty. As for the parts, again, this is reviewed on a case by case basis. Of course we prefer that GM parts are installed, however, we cannot enforce this if done by an independent....
Forum - 02/09/2018
... COULD lead to a low coolant level her example clearly indicates that the thermostat is the failed part. If a customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts...
Forum - 02/19/2018
... dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must be attached to the transaction. Also, attach a copy of the Cost Comparison Worksheet with the replacement decision....
Forum - 02/28/2018
... the line may be added by the service manager, service consultant or any non-technical service department employee. The add-on line must be added to the front of the job card with all other customer concerns. The service manager must document their authorization...
Forum - 02/13/2018
... identifying the TSB. I don't think this one has an issue paying with the antenna as the failed part though....
Forum - 03/05/2018
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Customer Assistance $100 Voucher - 03/06/2018
... repair, which they disagreed with. The service manager made the decision not to adjust the participation level so they complained and received a $100 voucher through an email that specifically states "Valid towards any maintenance service as defined...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
Forum - 12/29/2017
... run into customers who use a “drop and go” method to accommodate their busy schedules, partially filling out drop envelopes, leaving notes or even emailing the dealership with their vehicle service requests. GM has expanded their policy on...
Incomplete Vehicle - 12/29/2017
... that correct?Thanks for any help you can provide. Apologies if this is posted in the wrong part of the forum....
Forum - 01/23/2018
... THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE HAD TO EAT A FEW OF THOSE BATTERIES. BUT NOT SINCE I NOW USE...
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
... postion. Ive had a few mistakes made during my learning curve. I have on in particular where I made a adjustment soon after entering it and seeing the claim didnt pay exactly as supposed to, so I made an adjustment and tried again, only to...
Forum - 02/06/2017
... through a claim and said its all changed and has no clue how to do it now. BTW previously i was an parts counter salemen. we were doing warranty out of house, and i was picked to do it internally....
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 02/20/2017
Submit a parts warranty transaction for the repair and reimburse the customer??
Forum - 02/20/2017
... other week for January's work. Once the month is closed, they pull the warranty labor and parts amounts that were collected from the management report from those lines. I realize this isn't exactly what I originally asked for, which was 1%...
Forum - 12/23/2016
... coverage. Now too, the coverages have jumped up to 15/150 even for select state component parts but the LTG still shows 8/80 and other coverages that don't match up to the IVH's on vehicles. I'm constantly second guessing myself on these. ...
Forum - 12/09/2016
Thanks again to everyone that participated in the Technician Time Documentation contest...lots of great pics & stories! Kristen : )
transmission overhauls by transmission type - 01/18/2017
... of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out on RO. Tech states resealed transmission. pn 24273083 billed out. How would you correctly code that to be paid. What ......if any are...
Forum - 03/30/2017
... on the job card is not a requirement. Be sure to include an explanation that the additional parts/labor claimed are a result of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing...
Forum - 05/09/2017
... claims, but even the little ones can be meticulous when adding all the misc junk not done thru parts dept. The beginning of May, made 6 years in this position. No raise in 2 years, never a bonus, because i would'nt know what to consider fair. I think...
Forum - 04/26/2017
My guess is that it came out with the release of the April 2017 LTG update. And yes, thank you everyone for your participation on the forum! Great information & thought provoking topics!
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/25/2017
... is responsible for ensuring that the Roadside Assistance vehicle is equipped with the necessary, parts, tools, and equipment....
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
Forum - 07/09/2018
... good measure the advisors usually attach a calculator but I'm thinking if the calculator shows any participation then it is an override. I may ask this question in Richmond tomorrow to see if someone can shed a little light on it or I may email WSC. Update:...
Forum - 07/09/2018
... a DMA Pre-Auth request form)is to override any amount the calculator would show as customer participation, so that it doesn't count against us on our Policy adherence. Here in NW Florida any deviation counts against us :)...
Forum - 11/06/2018
... separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation listed in the EI. ...
Forum - 10/18/2018
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty."...
Forum - 04/25/2018
... New Vehicle Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New Vehicle Bumper to Bumper Warranty. P&P Article 2.8.5: If a battery is replaced during the bumper...
I agree with rchaney - labor operation for the pan referencing the bulletin and authorization for excess parts (depending on the number of flush/refills were necessary). On a side note, service management authorization is not required when submitting a...
Customer Assistance $100 Voucher - 03/06/2018
... repair, which they disagreed with. The service manager made the decision not to adjust the participation level so they complained and received a $100 voucher through an email that specifically states "Valid towards any maintenance service as defined...
Forum - 01/17/2018
kturner: PDI Related Fluid Adds: Labor Operation 0590052 / Transaction Type: ZPDI / Submit added fluids in the parts field of the transaction Karyl: Please refer to Global Message GCUS-9-4413 Correct Transaction Submission of Washer Fluid and DEF...
Forum - 12/29/2017
... run into customers who use a “drop and go” method to accommodate their busy schedules, partially filling out drop envelopes, leaving notes or even emailing the dealership with their vehicle service requests. GM has expanded their policy on...
Incomplete Vehicle - 12/29/2017
... that correct?Thanks for any help you can provide. Apologies if this is posted in the wrong part of the forum....
Forum - 01/23/2018
... THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE HAD TO EAT A FEW OF THOSE BATTERIES. BUT NOT SINCE I NOW USE...
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
... postion. Ive had a few mistakes made during my learning curve. I have on in particular where I made a adjustment soon after entering it and seeing the claim didnt pay exactly as supposed to, so I made an adjustment and tried again, only to...
Forum - 02/06/2017
... through a claim and said its all changed and has no clue how to do it now. BTW previously i was an parts counter salemen. we were doing warranty out of house, and i was picked to do it internally....
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 02/20/2017
Submit a parts warranty transaction for the repair and reimburse the customer??
Forum - 02/20/2017
... other week for January's work. Once the month is closed, they pull the warranty labor and parts amounts that were collected from the management report from those lines. I realize this isn't exactly what I originally asked for, which was 1%...
Forum - 12/23/2016
... coverage. Now too, the coverages have jumped up to 15/150 even for select state component parts but the LTG still shows 8/80 and other coverages that don't match up to the IVH's on vehicles. I'm constantly second guessing myself on these. ...
Forum - 12/09/2016
Thanks again to everyone that participated in the Technician Time Documentation contest...lots of great pics & stories! Kristen : )
transmission overhauls by transmission type - 01/18/2017
... of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out on RO. Tech states resealed transmission. pn 24273083 billed out. How would you correctly code that to be paid. What ......if any are...
Forum - 03/30/2017
... on the job card is not a requirement. Be sure to include an explanation that the additional parts/labor claimed are a result of consequential damage in the Authorization Comments field of the transaction. Glad to hear that you are actively reviewing...
Forum - 05/09/2017
... claims, but even the little ones can be meticulous when adding all the misc junk not done thru parts dept. The beginning of May, made 6 years in this position. No raise in 2 years, never a bonus, because i would'nt know what to consider fair. I think...
Forum - 04/26/2017
My guess is that it came out with the release of the April 2017 LTG update. And yes, thank you everyone for your participation on the forum! Great information & thought provoking topics!
Forum - 05/04/2017
Thanks chevy2045 & conny for the feedback! We have begun noticing dealer debits for reviews received in January...the debit was posted to the dealer's open parts account as a lump sum, with the report sent to the dealer prinicipal's mailbox.
Forum - 05/25/2017
... is responsible for ensuring that the Roadside Assistance vehicle is equipped with the necessary, parts, tools, and equipment....
What Would You Do - 08/18 - 07/23/2018
A 2014 Chevrolet Silverado was brought into the service department with a misfire, check engine light, and the vehicle was also shutting itself down. The technician verified the concern and found DTC P1290: fuel pump driver control.TAC advised replacement...
Forum - 07/09/2018
... good measure the advisors usually attach a calculator but I'm thinking if the calculator shows any participation then it is an override. I may ask this question in Richmond tomorrow to see if someone can shed a little light on it or I may email WSC. Update:...
Forum - 07/09/2018
... a DMA Pre-Auth request form)is to override any amount the calculator would show as customer participation, so that it doesn't count against us on our Policy adherence. Here in NW Florida any deviation counts against us :)...
Forum - 11/06/2018
... separate, unique labor operation would have been provided for the replacement of the necessary parts and associated labor vs the investigation only labor operation listed in the EI. ...
Forum - 10/18/2018
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty."...
Forum - 04/25/2018
... New Vehicle Bumper to Bumper Warranty should be submitted through GWM as a normal transaction with parts and labor up to the remaining portion of the New Vehicle Bumper to Bumper Warranty. P&P Article 2.8.5: If a battery is replaced during the bumper...
Forum - 04/25/2018
In the new Warranty Resource Center the 2018 Model Year Emissions Warranty Parts List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations...
Forum - 04/18/2018
... missing separate time documentation for OLH). Management authorization was noted for the excessive parts....
CUSTOMER STATES COOLANT LEAK - 04/18/2018
... show removing the thermostat housing when removing the water pump so is it okay to put those 2 parts on one line and then put the water outlet on a separate line? And since this is all one customer concern it should not have to have the add-on...
What Would You Do - 05/18 - 04/23/2018
... being replaced, indicated that the replacements were Customer Enthusiasm, with no pro rate or participation, and submitted the transactions for GM Authorization, as both vehicles had greater than 12,000 miles on the odometer. The WSC Agent reviewed...
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
Forum - 05/07/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management."...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S PART OF THE REPAIR....
Forum - 05/02/2018
... perform the recalls with a qty 1, then I can close them in case we sell the truck and adjust the parts amount when I submit the claim. Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/01/2018
Thanks for your response. I did a DBC chat and the rep gave me the part number for dex-cool coolant is being paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles....
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
DIRT REMOVAL to access - 02/08/2019
... When these trucks come in they are sometimes caked in dirt. Sometimes in order to access a part the tech must remove the dirt to get to the area to be worked on. The techs keep asking for OLH time on this. What do any of you who have this issue do...internal...
Forum - 01/31/2019
... OLH time. I have a tech that was searching for a water leak in the vehicle. He needed to remove parts of the dash to inspect and then he needed to remove the center console and found that the drain tube was kinked. That was his first time punch...
Forum - 01/10/2019
... amount (they paid over $4,000.00 on vacation) and reimbursed them the amount that GM would have participated. I had to contact my GM representative to make sure everything was in line before I submitted, attached all the relevant documents (reimbursement...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... I'm thinking with it being a Policy Decision I will need to get with the technician because a part has to have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusi...
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
Labor Op Codes - 11/29/2018
... warranty administrator who had been doing this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. ...
Forum - 04/02/2019
So you don't lose money on these at all? Is there a markup on your parts or do you have them at cost? I can't remember how much is billed out on the DEF. It seems like a lot. I haven't paid as much attention to that since we went...
Forum - 04/03/2019
... limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless otherwise notified....
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
What labor op to use? - 04/17/2019
... controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
Forum - 06/20/2019
... under I or U. As I was saying earlier they do list the new refrigerant on the build sheet. My parts guys find this very helpful when billing it out. KRV...
Forum - 05/31/2019
... it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is...
Forum - 06/18/2019
... for sale. The reimbursement cannot exceed 77 days (which actually gave 20 days from remedy/parts avaialble to get it completed). As to the wca, this will be my first time doing one......
What Would You Do - 05/19 - 04/22/2019
... half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy of the job card and found that the technician had noted...
Re: More Global Warranty questions - 02/03/2010
... time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
In the new Warranty Resource Center the 2018 Model Year Emissions Warranty Parts List has some things for Hybrid. Also in fine print at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations...
Forum - 04/18/2018
... missing separate time documentation for OLH). Management authorization was noted for the excessive parts....
CUSTOMER STATES COOLANT LEAK - 04/18/2018
... show removing the thermostat housing when removing the water pump so is it okay to put those 2 parts on one line and then put the water outlet on a separate line? And since this is all one customer concern it should not have to have the add-on...
What Would You Do - 05/18 - 04/23/2018
... being replaced, indicated that the replacements were Customer Enthusiasm, with no pro rate or participation, and submitted the transactions for GM Authorization, as both vehicles had greater than 12,000 miles on the odometer. The WSC Agent reviewed...
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
Forum - 05/07/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management."...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S PART OF THE REPAIR....
Forum - 05/02/2018
... perform the recalls with a qty 1, then I can close them in case we sell the truck and adjust the parts amount when I submit the claim. Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/01/2018
Thanks for your response. I did a DBC chat and the rep gave me the part number for dex-cool coolant is being paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles....
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
DIRT REMOVAL to access - 02/08/2019
... When these trucks come in they are sometimes caked in dirt. Sometimes in order to access a part the tech must remove the dirt to get to the area to be worked on. The techs keep asking for OLH time on this. What do any of you who have this issue do...internal...
Forum - 01/31/2019
... OLH time. I have a tech that was searching for a water leak in the vehicle. He needed to remove parts of the dash to inspect and then he needed to remove the center console and found that the drain tube was kinked. That was his first time punch...
Forum - 01/10/2019
... amount (they paid over $4,000.00 on vacation) and reimbursed them the amount that GM would have participated. I had to contact my GM representative to make sure everything was in line before I submitted, attached all the relevant documents (reimbursement...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... I'm thinking with it being a Policy Decision I will need to get with the technician because a part has to have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusi...
Forum - 11/20/2018
Typically the parts would be charged out on the job card and provided to the sublet facility for installation on the vehicle. Labor would be charged out on the sublet invoice.
Labor Op Codes - 11/29/2018
... warranty administrator who had been doing this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. ...
Forum - 04/02/2019
So you don't lose money on these at all? Is there a markup on your parts or do you have them at cost? I can't remember how much is billed out on the DEF. It seems like a lot. I haven't paid as much attention to that since we went...
Forum - 04/03/2019
... limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless otherwise notified....
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
What labor op to use? - 04/17/2019
... controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
Forum - 06/20/2019
... under I or U. As I was saying earlier they do list the new refrigerant on the build sheet. My parts guys find this very helpful when billing it out. KRV...
Forum - 05/31/2019
... it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is...
Forum - 06/18/2019
... for sale. The reimbursement cannot exceed 77 days (which actually gave 20 days from remedy/parts avaialble to get it completed). As to the wca, this will be my first time doing one......
What Would You Do - 05/19 - 04/22/2019
... half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy of the job card and found that the technician had noted...
Re: More Global Warranty questions - 02/03/2010
... time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: Excessive rental - 12/15/2009
We have only had three claims in 2 years that had any rental over 3 days. All three were part delays, so we supported the claims with spac case numbers & freight receipt bills, then hrouted the claims. Other than that, we tend to use the shuttle feature...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN "A" .
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
With the switch to Global the Rental, shuttle etc is part of the repair line. We have set up misc. codes that the advisor adds to the repair line, with the amt. so I know to submit it. Sometimes if they remember they note it on the hard copy too.
Re: DURASTOP and GWM - 04/06/2010
... indicator and then auth. as a policy decision (goodwill), like we're told to do for Lifetime parts. I'd question why pads are being covered over the 12 mo. period, but sounded like it was some sort of goodwill deal from your post....
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
GM will reimburse the dealer charges received for express shipping of parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
Re: RENTAL REJECTS - 07/10/2009
... -------------------------------------------------------------------------------- GM SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: Lost Rep - 09/25/2009
... did the Authorizing and push throughs. I hear there are some "conflicts" because your service parts reps are responsible for "warranty Overage" and have to access to the claims. So I guess this is a work in progress....
Re: Lost Rep - 09/21/2009
We also lost our rep--he took early retirement. We have heard that the parts/service position is going to be the same person from here on out and new assignments would take effect Oct. 1st and we would hear before then who our new rep. would be.
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... ERA CLAIM #: 290522-2 OEM SAP TRANSACTION NUMBER: 001067887437 OEM VERSION: 0007 RETURNED: AMOUNT: 0.00 REASON: DISPOSITION: STATUS: REJECTED CODE: 800 REASON: Labor Code T5609 is not covered...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: TIRE ISSUES - 06/08/2010
... and is a number on the tire itself. We recently did our first tire the new way. I had our Parts Mgr. get the tire info needed for me so I could put the info in. Once we put in the TPC # it did populate some of the fields....
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Emissions Warranty - 04/16/2010
... anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered under which one? Thanks! ...
[quote] Shannon: I don't show anything about payment to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused...
Re: Excessive rental - 12/15/2009
We have only had three claims in 2 years that had any rental over 3 days. All three were part delays, so we supported the claims with spac case numbers & freight receipt bills, then hrouted the claims. Other than that, we tend to use the shuttle feature...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN "A" .
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
With the switch to Global the Rental, shuttle etc is part of the repair line. We have set up misc. codes that the advisor adds to the repair line, with the amt. so I know to submit it. Sometimes if they remember they note it on the hard copy too.
Re: DURASTOP and GWM - 04/06/2010
... indicator and then auth. as a policy decision (goodwill), like we're told to do for Lifetime parts. I'd question why pads are being covered over the 12 mo. period, but sounded like it was some sort of goodwill deal from your post....
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
GM will reimburse the dealer charges received for express shipping of parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line...
Re: Tire Pressure Monitor Sensor - 06/29/2009
I run it as one line with olh for 2nd sensor and h-route with comments for excessive parts. If you try to re-use the same op code on the same R.O. the system rejects it as a duplicate.
Re: RENTAL REJECTS - 07/10/2009
... -------------------------------------------------------------------------------- GM SERVICE AND PARTS OPERATIONS DCS404 URGENT - DISTRIBUTE IMMEDIATELY Date: July 10, 2009 To: All General Motors Dealers Attention: ...
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Re: New DVM - 10/30/2009
We were assigned a new DVM but have not met him yet. He is called a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person...
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
TO MAKE IT MORE CONFUSING: MY PARTS DEPT CALLS IT...... R-FRONT AXLE CARRIER BEARING
Re: Lost Rep - 09/25/2009
... did the Authorizing and push throughs. I hear there are some "conflicts" because your service parts reps are responsible for "warranty Overage" and have to access to the claims. So I guess this is a work in progress....
Re: Lost Rep - 09/21/2009
We also lost our rep--he took early retirement. We have heard that the parts/service position is going to be the same person from here on out and new assignments would take effect Oct. 1st and we would hear before then who our new rep. would be.
REJECTION FOR NOT MASTER WARRANTY - 07/08/2010
... ERA CLAIM #: 290522-2 OEM SAP TRANSACTION NUMBER: 001067887437 OEM VERSION: 0007 RETURNED: AMOUNT: 0.00 REASON: DISPOSITION: STATUS: REJECTED CODE: 800 REASON: Labor Code T5609 is not covered...
Re: What are your dealership’s operating hours? - 06/08/2010
The Service, Parts and Body Shop are open Monday thru Friday 8:00 to 5:30. Our Quick Lube is open Monday thru Friday 8:00 to 5:30, also on Saturday 8:00 to 1:00. The Showroom is open Monday thru Friday 8:00 to 6:00, Saturday 8:00 to 3:00. When I first...
Re: TIRE ISSUES - 06/08/2010
... and is a number on the tire itself. We recently did our first tire the new way. I had our Parts Mgr. get the tire info needed for me so I could put the info in. Once we put in the TPC # it did populate some of the fields....
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Emissions Warranty - 04/16/2010
... anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered under which one? Thanks! ...
Re: GWM - 05/14/2010
I looked it up in the manual: Feedback lists the transactions that have received feedback from the parts inspectors. I assume that there is nothing to see unless you see a number there instead of the "0"
Re: Chrome Wheel Supplier questions - 05/04/2010
... these wheels from Keystone? I seem to remember seeing something about no mark up allowed...? My parts manager is NOT happy about no mark up....
Re: Chrome Wheel Supplier questions - 05/10/2010
... having been directed to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone (Transwheel) is better for GM by being cheaper, better for the customer with the warranty,...
Re: ANYONE ORGANIZED? - 09/15/2010
... the wall that has current info such as battery warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that is the TECHNICIAN responsibility.... ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... way we're not throwing away a 2nd customer/internal copy. I also use the 1st warranty copy for parts to scrap off of. We have been using lots of extra paper also and have set up other printer numbers for specific copies to cut down a bit....
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Special Policy 10240 with collateral damage - 07/29/2011
... 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I have this coded ZREG, Special...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: windshield replacement - 04/18/2011
Quick question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious.
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP....
Question to J&L - 01/26/2011
... sections to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Flywheel Housing Seal opcode - 03/16/2011
... (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate the leak. This repair will be covered under the Diesel Engine warranty with a $100 deductible, so I want to...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
NAV DISC - 03/23/2011
WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE
Towing - 03/02/2011
... Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
Re: TRANS REPLACEMENT - 03/12/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SATURN HAS DIFFERENT PART NUMBERS.RAN INTO THIS WAHILE BACK. WILL HAVE TO PUT IN NET AND MAKE SURE YOUR MARKUP IS CORRECT.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... UNDER 4L80E ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
I looked it up in the manual: Feedback lists the transactions that have received feedback from the parts inspectors. I assume that there is nothing to see unless you see a number there instead of the "0"
Re: Chrome Wheel Supplier questions - 05/04/2010
... these wheels from Keystone? I seem to remember seeing something about no mark up allowed...? My parts manager is NOT happy about no mark up....
Re: Chrome Wheel Supplier questions - 05/10/2010
... having been directed to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone (Transwheel) is better for GM by being cheaper, better for the customer with the warranty,...
Re: ANYONE ORGANIZED? - 09/15/2010
... the wall that has current info such as battery warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that is the TECHNICIAN responsibility.... ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... way we're not throwing away a 2nd customer/internal copy. I also use the 1st warranty copy for parts to scrap off of. We have been using lots of extra paper also and have set up other printer numbers for specific copies to cut down a bit....
Re: GMPP MAINTENANCE - 11/18/2010
The labor op for XLR maintenance is M0042, Premium Care LOF - $71.00. The last time I had one, we "H" routed because the cost of the parts was more than the $71.00 it paid.
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Re: Tonneau cover opcode - 06/01/2011
[quote] bhoneycutt1: Have you tried using the parts warranty coding? That might get you around the options crap. [/quote] Do you mean submitting it as ZPTI instead of ZREG?
Special Policy 10240 with collateral damage - 07/29/2011
... 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I have this coded ZREG, Special...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: windshield replacement - 04/18/2011
Quick question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious.
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
The way we code is the following; What ever is the failure is the operation code we use. Than we H- ROUTE it to our rep with an explation of parts and OLH. Hope that helps!
2 JOB CARDS WITH SAME LABOR OP - 12/06/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP....
Question to J&L - 01/26/2011
... sections to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Flywheel Housing Seal opcode - 03/16/2011
... (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate the leak. This repair will be covered under the Diesel Engine warranty with a $100 deductible, so I want to...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
NAV DISC - 03/23/2011
WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE
Towing - 03/02/2011
... Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
Re: TRANS REPLACEMENT - 03/12/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SATURN HAS DIFFERENT PART NUMBERS.RAN INTO THIS WAHILE BACK. WILL HAVE TO PUT IN NET AND MAKE SURE YOUR MARKUP IS CORRECT.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... UNDER 4L80E ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
Re: GM MOE Test Question - 05/04/2009
... on the test for me. Funny in all the times I have refered to the GM Service Manual I had not paid particular attention to the wording....
Re: Recall Policies & Procedures question - 05/20/2009
... to bring the vehicle in for the repairs. You technically don't even know they are putting the parts on that vehicle. ...
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Re: I am stumped again..... - 04/29/2009
... time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this for overlap on the left sides. My tech would be a very unhappy camper if he "forgot" to punch in and out on this one!...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT...
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: Taking a Poll - 08/20/2008
... it or not-is helpful at times. 5. On average I process 50-60 claims daily. 6. The most difficult part of my job is rounding up the documentation (measurements,printouts,signatures,specs, etc)--nobody understands how important they are!! 7. The easiest...
Re: GLOBAL WARRANTY - 08/21/2008
... to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to you with. Pretty much you will know what is on any...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... S...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
[quote] Frenche: I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission. [/quote] THEY will contact YOU? Wow.......
Re: Record Keeping - 07/08/2008
... & CM paid, etc. That way I can file my hard copies after they get paid. How do you keep track of partial payments (like if one line pays but another one doesnt)? ...
Re: CLAIM TYPE B - 07/01/2008
sounds good to me! This one is ugly! I did figure out tho that I wouldn't have to put in a vin with a claim type B parts only claim. I think wins doesn't like it cuz the vin of a 77' is considerably smaller than the ones of today! jo
New Forums Added for All Manufacturers - 07/22/2008
... out. Let us know what you think - enjoy! Until Further Notice: These new forums are intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators. ...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
... a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the glove box material)." ...
Re: How would you handle ??? - 12/16/2008
I would expect that when there is two separate repairs, basically unrelated, exept for the "F", I'd do separate lines, with parts on the appropriate lines. I'm having the same issue. The AVM is tightening the screws!
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Re: HUMMER LABOR OP - 10/30/2008
K6562: Control Solenoid Valve and Transmission Control Module Assembly Replacement Based on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E ...
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
[quote] Rhonda: KRISTEN: SHOULD THIS BE DONE ON AN RO ??? [/quote] Our dealership charges the labor amount on a RO and then charges it internal for all ADI. We then match up the payments on the parts invoice when the ADI's are paid.
Re: GM MOE Test Question - 05/04/2009
... on the test for me. Funny in all the times I have refered to the GM Service Manual I had not paid particular attention to the wording....
Re: Recall Policies & Procedures question - 05/20/2009
... to bring the vehicle in for the repairs. You technically don't even know they are putting the parts on that vehicle. ...
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
Re: I am stumped again..... - 04/29/2009
... time, according to labor ops you could pay up to 1.6 front and then 1.6 rear but again I would partial time this for overlap on the left sides. My tech would be a very unhappy camper if he "forgot" to punch in and out on this one!...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT...
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
... DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP" ON THIS ONE, I AM JUST NOT SEEING IT !!...
Re: Taking a Poll - 08/20/2008
... it or not-is helpful at times. 5. On average I process 50-60 claims daily. 6. The most difficult part of my job is rounding up the documentation (measurements,printouts,signatures,specs, etc)--nobody understands how important they are!! 7. The easiest...
Re: GLOBAL WARRANTY - 08/21/2008
... to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to you with. Pretty much you will know what is on any...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... S...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
[quote] Frenche: I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission. [/quote] THEY will contact YOU? Wow.......
Re: Record Keeping - 07/08/2008
... & CM paid, etc. That way I can file my hard copies after they get paid. How do you keep track of partial payments (like if one line pays but another one doesnt)? ...
Re: CLAIM TYPE B - 07/01/2008
sounds good to me! This one is ugly! I did figure out tho that I wouldn't have to put in a vin with a claim type B parts only claim. I think wins doesn't like it cuz the vin of a 77' is considerably smaller than the ones of today! jo
New Forums Added for All Manufacturers - 07/22/2008
... out. Let us know what you think - enjoy! Until Further Notice: These new forums are intended for participation amongst members only. Technical questions will not be answered by J&L Warranty Pros moderators. ...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
... a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the glove box material)." ...
Re: How would you handle ??? - 12/16/2008
I would expect that when there is two separate repairs, basically unrelated, exept for the "F", I'd do separate lines, with parts on the appropriate lines. I'm having the same issue. The AVM is tightening the screws!
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Re: HUMMER LABOR OP - 10/30/2008
K6562: Control Solenoid Valve and Transmission Control Module Assembly Replacement Based on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E ...
Re: GMPP AND TAXES - 10/30/2008
... Information Hotsheet from our area GMPP rep; it does show applicable Michigan state tax on both parts and deductible - of which the customer is responsible for the 6% tax on the deductible. Happy Halloween! Kristen...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... GP#2.480 (LIFTGATE WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
What Would You Do? 02/08 - 02/25/2008
... the repairs be claimed? Should the repair be claimed as a MOPAR claim and be submitted with parts and labor since the engine is covered by the Mopar 3 year 80,000 miles Remanufactured Powertrain Warranty OR... Should the repair be covered by the customer...
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... took more than one fix you would put it all on one line(not separate) and add applicable time and parts. If you separate them it shows an "add on" repair in the system. ...
Re: GM Training - 04/18/2008
I have taken everything that is available from F&I, Parts Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful....
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... rear door trim assembly since he had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: Taking a Poll - 06/12/2008
... claims (on average) do you code & submit daily? 20-30 6. What do you think is the most difficult part of your job? The Tech's paperwork! 7. What do you think is the easiest part of your job? Submitting claims lol 8. What accounting system do you use?...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Forum - 09/19/2007
I DO THE GM AND CHRYSLER WARRANTIES ALONG WITH BEING THE MOPAR PARTS MANAGER. I CHECK WITH THIS FORUM DAILY. I ALSO KEEP A 3 RING BINDER WITH ANY INFO (IE: EMAILS, BULLINTINS, CHEAT SHEETS) THAT I USE OFTEN. YOU CAN ALWAYS CONTACT YOUR DM OR CALL INTO...
RO Documentation - 09/19/2007
... the technician types their own cause and correction into the computer. They must not state that a part was defective, faulty or bad. They have to give a reason why it failed. They know that if not enough information is entered, they will not get paid...
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: goodwill Special Policy - 01/16/2008
TIM, Yes, that's what I'll do. Just found out that I have one more issue to deal with, the parts dept has charged out the cluster. Now, gotta git that thang offn' there.... Cheers all,
Re: 50/50 split guidlines - 01/08/2008
P&P 1.5.4 SAYS PARTIAL ADJUSTMENTS MUST BE CALCULATED AT WARRANTY RATES
Re: Get them to document - 12/27/2007
... why it is vital for documentation to be completed. However, getting the technicians to do their part can be challenging. My experience if they "write a book" then that only helps the information given for both the technician and warranty claims dept....
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
... Information Hotsheet from our area GMPP rep; it does show applicable Michigan state tax on both parts and deductible - of which the customer is responsible for the 6% tax on the deductible. Happy Halloween! Kristen...
Re: DUAL HEADREST DVD - 10/30/2008
... #08-00-89-005B THAT SHOULD EXPLAIN EVERYTHING. YOU SHOULD BE GETTING REIMBURSED THROUGH YOUR OPEN PARTS ACCOUNT....
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... GP#2.480 (LIFTGATE WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
What Would You Do? 02/08 - 02/25/2008
... the repairs be claimed? Should the repair be claimed as a MOPAR claim and be submitted with parts and labor since the engine is covered by the Mopar 3 year 80,000 miles Remanufactured Powertrain Warranty OR... Should the repair be covered by the customer...
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
Re: 04-06-03-013A CLARIFICATION - 03/18/2008
... took more than one fix you would put it all on one line(not separate) and add applicable time and parts. If you separate them it shows an "add on" repair in the system. ...
Re: GM Training - 04/18/2008
I have taken everything that is available from F&I, Parts Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful....
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... rear door trim assembly since he had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
Re: Taking a Poll - 06/12/2008
... claims (on average) do you code & submit daily? 20-30 6. What do you think is the most difficult part of your job? The Tech's paperwork! 7. What do you think is the easiest part of your job? Submitting claims lol 8. What accounting system do you use?...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Forum - 09/19/2007
I DO THE GM AND CHRYSLER WARRANTIES ALONG WITH BEING THE MOPAR PARTS MANAGER. I CHECK WITH THIS FORUM DAILY. I ALSO KEEP A 3 RING BINDER WITH ANY INFO (IE: EMAILS, BULLINTINS, CHEAT SHEETS) THAT I USE OFTEN. YOU CAN ALWAYS CONTACT YOUR DM OR CALL INTO...
RO Documentation - 09/19/2007
... the technician types their own cause and correction into the computer. They must not state that a part was defective, faulty or bad. They have to give a reason why it failed. They know that if not enough information is entered, they will not get paid...
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: goodwill Special Policy - 01/16/2008
TIM, Yes, that's what I'll do. Just found out that I have one more issue to deal with, the parts dept has charged out the cluster. Now, gotta git that thang offn' there.... Cheers all,
Re: 50/50 split guidlines - 01/08/2008
P&P 1.5.4 SAYS PARTIAL ADJUSTMENTS MUST BE CALCULATED AT WARRANTY RATES
Re: Get them to document - 12/27/2007
... why it is vital for documentation to be completed. However, getting the technicians to do their part can be challenging. My experience if they "write a book" then that only helps the information given for both the technician and warranty claims dept....
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
Forum - 12/05/2007
A Z6999 labor op WILL NOT allow any labor to be claimed. It is a net item only labor op. No parts, no labor, only something in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
Goodwill Clusters - 09/25/2007
my service manager goodwilled a cluster. the parts department ordered the cluster as customer pay. how do i get reimbursed for the price of the cluster. thanks
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Forum - 09/25/2007
If you let parts know ahead of time specmo wont charge you for the goodwill it will be exchange only. If it is Gmpp cluster they will pay cost plus 25% I am finally Learning HUH!!!!
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS,...
Members Forum - 01/18/2008
Thank you to all of our members that have participated in the forum! We look forward to seeing the forum steadily develop over time...it is still in its infancy with lots of room to grow. Our goal for the warranty forum is for our members to communicate...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Forum - 09/19/2007
... in a timely manner, including maintenance letter, component coverage letter, GMPP, and dealership participation, to name a few. At no time is it recommended that the customer be referred to the Customer Assistance Center to resolve a concern. The March...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
... fluid out when it is necessary, supported and justified by the technician's documentation. The parts department should only charge out the quantity used on the repair order....
GM Windshields - 09/19/2007
... district manager's authorization is required for windshield claims with a non-branded windshield part number. It does not say that it "voids" the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? ...
Forum - 09/19/2007
... in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The workshop is offered in many locations across the United States throughout the year. Please click on the link below to obtain more information! http://www.jlwarranty.com/Services/W...GMworkshop.htm In...
Forum - 09/19/2007
... cause the repair to be submitted as a "B" claim since you alreayd submitted a claim for that particular field of repairs. If I think it won't come back though, and there's time on it, I will give them it and submit it. The possibility of the survey never...
Re: Taking a Poll - 06/10/2008
... and working on my own. 8. ADP with this job, Reynolds with Toyota/Subaru 9. Ohio, Northwest part of the state 10. Full time 11. female 12. follow up, back up for the service desk, cashier occasionally, time cards & tech time tickets, parts department...
Re: rejected claim type b - 06/18/2008
... might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get together and decide-it would sure help!! ;-) ...
CLAIM TYPE B - 07/01/2008
... failed on 18jun08. well within the 12mo,12,000 miles guidelines. Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code...
MARK OF EXCELLENCE QUESTION - 05/20/2008
... the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D. for one year...
Gremlins - 05/15/2008
... is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes,...
Re: Exterior Roof Panel - 06/10/2008
... For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has...
Re: Taking a Poll - 06/06/2008
... and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes, Office/Service/Parts and Sales Assist, Cold Calling, Follow-Up Calling, Cashier 13. Yes, One time would love to attend a...
Re: Taking a Poll - 06/06/2008
... Special Reports.) We will be conducting this year's survey in the coming months. If you have a particular question that you would like to see included in the survey please let us know....
GM Training - 04/17/2008
... an answer to a question faster. When you have a slow time in your day, go to GMTRAINING.COM and partake....you too shall benefit! Brian...
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: SPECIAL POLICYS - 02/27/2008
... still be within both the time and mileage parameters of the Special Coverage or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route....
my service manager goodwilled a cluster. the parts department ordered the cluster as customer pay. how do i get reimbursed for the price of the cluster. thanks
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Forum - 09/25/2007
If you let parts know ahead of time specmo wont charge you for the goodwill it will be exchange only. If it is Gmpp cluster they will pay cost plus 25% I am finally Learning HUH!!!!
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS,...
Members Forum - 01/18/2008
Thank you to all of our members that have participated in the forum! We look forward to seeing the forum steadily develop over time...it is still in its infancy with lots of room to grow. Our goal for the warranty forum is for our members to communicate...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Forum - 09/19/2007
... in a timely manner, including maintenance letter, component coverage letter, GMPP, and dealership participation, to name a few. At no time is it recommended that the customer be referred to the Customer Assistance Center to resolve a concern. The March...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
Forum - 09/19/2007
... fluid out when it is necessary, supported and justified by the technician's documentation. The parts department should only charge out the quantity used on the repair order....
GM Windshields - 09/19/2007
... district manager's authorization is required for windshield claims with a non-branded windshield part number. It does not say that it "voids" the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? ...
Forum - 09/19/2007
... in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The workshop is offered in many locations across the United States throughout the year. Please click on the link below to obtain more information! http://www.jlwarranty.com/Services/W...GMworkshop.htm In...
Forum - 09/19/2007
... cause the repair to be submitted as a "B" claim since you alreayd submitted a claim for that particular field of repairs. If I think it won't come back though, and there's time on it, I will give them it and submit it. The possibility of the survey never...
Re: Taking a Poll - 06/10/2008
... and working on my own. 8. ADP with this job, Reynolds with Toyota/Subaru 9. Ohio, Northwest part of the state 10. Full time 11. female 12. follow up, back up for the service desk, cashier occasionally, time cards & tech time tickets, parts department...
Re: rejected claim type b - 06/18/2008
... might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get together and decide-it would sure help!! ;-) ...
CLAIM TYPE B - 07/01/2008
... failed on 18jun08. well within the 12mo,12,000 miles guidelines. Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code...
MARK OF EXCELLENCE QUESTION - 05/20/2008
... the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D. for one year...
Gremlins - 05/15/2008
... is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes,...
Re: Exterior Roof Panel - 06/10/2008
... For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has...
Re: Taking a Poll - 06/06/2008
... and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes, Office/Service/Parts and Sales Assist, Cold Calling, Follow-Up Calling, Cashier 13. Yes, One time would love to attend a...
Re: Taking a Poll - 06/06/2008
... Special Reports.) We will be conducting this year's survey in the coming months. If you have a particular question that you would like to see included in the survey please let us know....
GM Training - 04/17/2008
... an answer to a question faster. When you have a slow time in your day, go to GMTRAINING.COM and partake....you too shall benefit! Brian...
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
Re: SPECIAL POLICYS - 02/27/2008
... still be within both the time and mileage parameters of the Special Coverage or within the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route....
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
TRANSPORTATION CLAIMS - 03/06/2008
VSU20081723 / Message dated March 3, 2008 Revised Dedicated Delivery System (DDS) Transportation Claims Process Bulletin Release to "Parts Manager"
What Would You Do? 08/08 - 10/14/2008
... 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak from under the vehicle. After inspection, it was found that the leak was coming from the oil filter gasket. When part...
What Would You Do? 09/08 - 10/14/2008
A customer brings their vehicle into the service department with the concern of the service engine soon light on. After performing the diagnosis of the vehicle it was found that the MAP sensor needed to be replaced and a wire in the engine compartment...
Re: Rental Cars - 10/20/2008
... Policy and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Re: RADIO B CLAIM - 10/27/2008
... type B on it. My thinking was that since it was only repaired not a replacement radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm...
Re: HOURS - 09/03/2008
M~F Service 7:30 am - 5:30 pm advisors, Techs are 8 am - 5 pm. Parts 7:30 am - 5:30 pm. Sat 8 am - Noon for all.
What Would You Do? 11/08 - 11/18/2008
... list, and submit the claim for payment through DealerConnect. 3. Obtain the disc through normal parts ordering procedures. Bill the cost of the disc and the labor on the warranty repair order and submit the claim for payment through DealerConnect....
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: need a labor op... - 07/17/2008
... allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 Based on the Part Group to Labor Op Guide I checked all the opcodes, and this one seems to be the correct one....
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
PIP4364. Fuel Composition test for P0172 - 08/14/2008
... and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone run into this one? Thanks, Brian...
Re: AUTH B - 08/11/2008
... AVM actually encouraged us to do it like that. He doesn't have a problem authorizing the extra parts, etc as long as we have good info in comments. ...
Claim Lost in the Black Hole???? - 08/12/2008
... using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am I missing? Any suggestions? ARGHHH!...
Re: TRANS REPLACEMENT - 04/14/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc...
Re: Updated Brake Warranty Procedures - 03/27/2009
... found on the last page of this bulletin and attach it to the repair order. If the Warranty Parts Center generates a request, this Documentation/Form must be attached to the repair order that is sent back. Important: Documentation of brake lathe maintenance...
Re: Recall Policies & Procedures question - 05/20/2009
... NOT worth it. I told the management whatever they did was up to them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas? ...
Re: Recall Policies & Procedures question - 05/20/2009
... this and risk your dealership. You could be snarky about it and tell the aftermarket that the parts may be available to them, but the instructions for the repair are GM "eyes only". I agree, stick to your guns, locked, loaded and primed to fire; because...
Re: pts warranty - 01/28/2009
Jodi 0 Number of Posts: 42 Re: Over The Counter Part Warranties -------------------------------------------------------------------------------- In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor....
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
SATURN PT#15859578-BLOCK - 03/10/2009
07 SATURN AURA - 1G8ZS57N27F226087 SUBMITTED FOR #N1730-WIRE HARNESS JUNCTION BLOCK IF REJECTED FOR PT#15859578 NOT ON FILE... QUESTION: SHOULD I SUBMIT THE PART IN NET ??
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
TRANSPORTATION CLAIMS - 03/06/2008
VSU20081723 / Message dated March 3, 2008 Revised Dedicated Delivery System (DDS) Transportation Claims Process Bulletin Release to "Parts Manager"
What Would You Do? 08/08 - 10/14/2008
... 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak from under the vehicle. After inspection, it was found that the leak was coming from the oil filter gasket. When part...
What Would You Do? 09/08 - 10/14/2008
A customer brings their vehicle into the service department with the concern of the service engine soon light on. After performing the diagnosis of the vehicle it was found that the MAP sensor needed to be replaced and a wire in the engine compartment...
Re: Rental Cars - 10/20/2008
... Policy and Procedures along with Service Bulletin 07-00-89-037. END OF MESSAGE GM SERVICE AND PARTS OPERATIONS ...
Re: RADIO B CLAIM - 10/27/2008
... type B on it. My thinking was that since it was only repaired not a replacement radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm...
Re: HOURS - 09/03/2008
M~F Service 7:30 am - 5:30 pm advisors, Techs are 8 am - 5 pm. Parts 7:30 am - 5:30 pm. Sat 8 am - Noon for all.
What Would You Do? 11/08 - 11/18/2008
... list, and submit the claim for payment through DealerConnect. 3. Obtain the disc through normal parts ordering procedures. Bill the cost of the disc and the labor on the warranty repair order and submit the claim for payment through DealerConnect....
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: need a labor op... - 07/17/2008
... allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 Based on the Part Group to Labor Op Guide I checked all the opcodes, and this one seems to be the correct one....
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
PIP4364. Fuel Composition test for P0172 - 08/14/2008
... and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone run into this one? Thanks, Brian...
Re: AUTH B - 08/11/2008
... AVM actually encouraged us to do it like that. He doesn't have a problem authorizing the extra parts, etc as long as we have good info in comments. ...
Claim Lost in the Black Hole???? - 08/12/2008
... using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am I missing? Any suggestions? ARGHHH!...
Re: TRANS REPLACEMENT - 04/14/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc...
Re: Updated Brake Warranty Procedures - 03/27/2009
... found on the last page of this bulletin and attach it to the repair order. If the Warranty Parts Center generates a request, this Documentation/Form must be attached to the repair order that is sent back. Important: Documentation of brake lathe maintenance...
Re: Recall Policies & Procedures question - 05/20/2009
... NOT worth it. I told the management whatever they did was up to them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas? ...
Re: Recall Policies & Procedures question - 05/20/2009
... this and risk your dealership. You could be snarky about it and tell the aftermarket that the parts may be available to them, but the instructions for the repair are GM "eyes only". I agree, stick to your guns, locked, loaded and primed to fire; because...
Re: pts warranty - 01/28/2009
Jodi 0 Number of Posts: 42 Re: Over The Counter Part Warranties -------------------------------------------------------------------------------- In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor....
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
SATURN PT#15859578-BLOCK - 03/10/2009
07 SATURN AURA - 1G8ZS57N27F226087 SUBMITTED FOR #N1730-WIRE HARNESS JUNCTION BLOCK IF REJECTED FOR PT#15859578 NOT ON FILE... QUESTION: SHOULD I SUBMIT THE PART IN NET ??
Re: Cylinder head gasket replacement - 03/12/2009
... My service mgr came up with a time for J0507 of 7.0 for both sides. (mine rejected for excess parts) ...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it again! ...
Re: Z2262 - 03/14/2011
... has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new ...
Re: Question to J&L - 01/26/2011
... the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation Damage...
Re: Requirements - 02/10/2011
... the tech a repair vs replacement sheet to start the process. I require the tech write the failed part serial number, PQC number and any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section...
Re: PDI Fluid adds article - 02/11/2011
... we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be $12.80. I attempted to claim that amount and got rejected, but was allowed $9.00....
2008 GMC Yukon - labor op E3521 - 01/13/2011
... code is not listed ..... never had this happen before, why would it show when you pull up under part description as powertrain/diesel must be have a blonde day / just not seeing it!!!!...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... has a branded title. For example: if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Re: Flywheel Housing Seal opcode - 03/30/2011
... royally. Sigh. [/quote] I guess I am sort of curious then, if the r&r of trans is 4.7, and the part replaced not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the...
Re: Reimburse customer for independent work? - 04/07/2011
... appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is entered in the customer reimburse net item field. (reimburse the customer what they paid...
Re: Warranty after the customer paid! - 04/08/2011
... the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total is entered in the customer reimburse net item field. (reimburse the customer what they...
Re: windshield replacement - 04/26/2011
... question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious. [/quote] FYI, we contacted a local glass installer, and they said the...
Re: Refrigerant - 05/11/2011
I have always put refrigerant into net. I take the part #12356150 which is for 30 lbs, verify the dealer cost and divide it by 30 to get the one pound price. I then add the correct percentage mark up and put the amount into net with notes in the general...
Pre-Delivery Inspections and the detail department - 09/07/2011
... time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have looked all through the P&P Manual and see no reference to clean-up...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: bulletin number - 06/15/2011
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
I TEND TO HAVE GMPP RADIO CLAIMS A FEW TIMES A MONTH, AND AS PER MY REP, I SUBMIT THE RADIO PART PLUS THE 25% MARK UP (UP TO $100, WHICH EVER IS LESS) PLUS TAX. HE HAS ME SUBMIT THIS IN NET AMNT AND ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF...
Re: Tonneau cover opcode - 06/17/2011
... paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does the part department submit them? Just wondering how to prevent this from happening again....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as Regular Labor Hours..... .....As...
Re: GMPP MAINTENANCE - 11/19/2010
... coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... was time to switch to GWM, but I've gotten used to it and like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
... My service mgr came up with a time for J0507 of 7.0 for both sides. (mine rejected for excess parts) ...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it again! ...
Re: Z2262 - 03/14/2011
... has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new ...
Re: Question to J&L - 01/26/2011
... the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation Damage...
Re: Requirements - 02/10/2011
... the tech a repair vs replacement sheet to start the process. I require the tech write the failed part serial number, PQC number and any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section...
Re: PDI Fluid adds article - 02/11/2011
... we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be $12.80. I attempted to claim that amount and got rejected, but was allowed $9.00....
2008 GMC Yukon - labor op E3521 - 01/13/2011
... code is not listed ..... never had this happen before, why would it show when you pull up under part description as powertrain/diesel must be have a blonde day / just not seeing it!!!!...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... has a branded title. For example: if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Re: Flywheel Housing Seal opcode - 03/30/2011
... royally. Sigh. [/quote] I guess I am sort of curious then, if the r&r of trans is 4.7, and the part replaced not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the...
Re: Reimburse customer for independent work? - 04/07/2011
... appropriate labour operation for the repair performed at the independent. There is no labour or parts claimed on the job card. The customer reimbursement total is entered in the customer reimburse net item field. (reimburse the customer what they paid...
Re: Warranty after the customer paid! - 04/08/2011
... the appropriate labour operation for the repair performed in January. There is no labour time or parts claimed on the new job card. The customer reimbursement total is entered in the customer reimburse net item field. (reimburse the customer what they...
Re: windshield replacement - 04/26/2011
... question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious. [/quote] FYI, we contacted a local glass installer, and they said the...
Re: Refrigerant - 05/11/2011
I have always put refrigerant into net. I take the part #12356150 which is for 30 lbs, verify the dealer cost and divide it by 30 to get the one pound price. I then add the correct percentage mark up and put the amount into net with notes in the general...
Pre-Delivery Inspections and the detail department - 09/07/2011
... time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have looked all through the P&P Manual and see no reference to clean-up...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: bulletin number - 06/15/2011
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
I TEND TO HAVE GMPP RADIO CLAIMS A FEW TIMES A MONTH, AND AS PER MY REP, I SUBMIT THE RADIO PART PLUS THE 25% MARK UP (UP TO $100, WHICH EVER IS LESS) PLUS TAX. HE HAS ME SUBMIT THIS IN NET AMNT AND ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF...
Re: Tonneau cover opcode - 06/17/2011
... paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does the part department submit them? Just wondering how to prevent this from happening again....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as Regular Labor Hours..... .....As...
Re: GMPP MAINTENANCE - 11/19/2010
... coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established for claims processing: M0042 oil & oil filter **$83** M0043 engine...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... was time to switch to GWM, but I've gotten used to it and like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: GMIN Conversion-Matching Training - 05/11/2010
... will change this. On a side note, I always use all 9 digits and was still getting a reject on one particular technician. Today all the technican numbers go through....
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... be rented at a $42 daily reimbursement rate if they are rented through Enterprise Rent-A-Car or part of the Service Agent's own daily rental fleet. If Enterprise or the Service Agent's own rental fleet is not used, the reimbursement for a GM vehicle...
Re: REYNOLDS USERS! - 04/08/2010
BRIAN, ACCORDING TO REYNOLDS YOU NEED TO "GO BACK TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... then you claim the labor to install them like always. If the customer is paying to have the parts installed by your dealer then, by the way that we understand it here, you claim them under ZSET with no labor claim because the customer is paying for the...
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: GOODWILL - 09/28/2009
... do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
... it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information via fax... this is an unusual case! Kristen...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
POWER TRAIN QUESTION - 10/29/2009
... OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN...
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: Transportation Damage claims - 11/18/2009
... Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage...
Re: Global Warranty - 11/06/2009
... inputting information for claim sbumission. All in all seems like an easy to use system from the parts I've looked at. We don't go live on it until Jan. 25th....
Re: 2010 CAMARO - STRIPS - 08/05/2009
... 1.5 This process differs from the past when the accessory labor credit appeared on the Open Parts Account - a process that is no longer in effect beginning with the 2010 model year. Remember to research accessory option codes (LPO codes) through...
Beep… Beep… Beep - 07/23/2009
... the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the service bays. That was kind of an unusual place to park it, especially nose in, but I didn't think anything of it at the time. I...
Help finding opcode for G8 - 07/21/2009
... nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would be appreciated. I am STUMPED on this one. Sigh....
Re: Body Side Molding replace - 08/26/2009
... he didn't give reasons, I'd call him and ask. He may want you to do it maybe in 2 lines, with 2 parts on each with olh. I've given up trying to figure out what they want, I just go straight to the source and ask. Then I put the conversation in the...
Re: LATCH LABOR OP ?? - 06/24/2009
... Anchors, Third Seat To Floor - Left - Replace -Maybe check with the tech for a better idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Re: WINS VERSUS DCS - 07/20/2009
... a good deal of the information from the RO. WINS would require you to type in the VIN, mileage, part#'s, etc. I would think for your regular claims DCS would be your best bet. I do use WINS for resubmissions as I find it easier to navigate and since...
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: GMIN Conversion-Matching Training - 05/11/2010
... will change this. On a side note, I always use all 9 digits and was still getting a reject on one particular technician. Today all the technican numbers go through....
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... be rented at a $42 daily reimbursement rate if they are rented through Enterprise Rent-A-Car or part of the Service Agent's own daily rental fleet. If Enterprise or the Service Agent's own rental fleet is not used, the reimbursement for a GM vehicle...
Re: REYNOLDS USERS! - 04/08/2010
BRIAN, ACCORDING TO REYNOLDS YOU NEED TO "GO BACK TO THE JOB CARD IN RO CLOSE OUT (3651) AND ACCESS THE PL=PARTS/LABOR SCREEN. SELECT THE LINE LABOR OP/?/?? AND ENTER ? TO ACCESS THE LABOR TIME GUIDE. SEARCH ANY WAY YOU LIKE TO GET BACK TO THE LOP CODE...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... then you claim the labor to install them like always. If the customer is paying to have the parts installed by your dealer then, by the way that we understand it here, you claim them under ZSET with no labor claim because the customer is paying for the...
Re: What are your dealership’s operating hours? - 06/15/2010
SERVICE DEPT MON-FRI 7:30-5:30 (TECHS WORK 8:00-4:30) PARTS DEPT MON-FRI 8:00-5:30 SALES DEPT MON-FRI 8:30-7:00 // SAT 9:30-6:00 SUN 11:00-6:00
Re: What are your dealership’s operating hours? - 06/08/2010
Service & Parts Department open Monday - Friday 7:00am - 8:00pm. Saturday 8:00am - 2:00pm Sales Department is open Monday - Friday 9:00am - 8:00pm. Saturday 9:00am - 6:00pm. Last Sunday of every month 12:00pm - 5:00pm. Bodyshop open Monday - Friday 8:00am...
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Re: GOODWILL - 09/28/2009
... do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/06/2009
... it appears as the closest to operation F1475 (front wheel drive shaft) is most appropriate. This particular operation is powertrain covered. Rhonda: thanks for sending additional information via fax... this is an unusual case! Kristen...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
POWER TRAIN QUESTION - 10/29/2009
... OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN...
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
Re: Transportation Damage claims - 11/18/2009
... Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage...
Re: Global Warranty - 11/06/2009
... inputting information for claim sbumission. All in all seems like an easy to use system from the parts I've looked at. We don't go live on it until Jan. 25th....
Re: 2010 CAMARO - STRIPS - 08/05/2009
... 1.5 This process differs from the past when the accessory labor credit appeared on the Open Parts Account - a process that is no longer in effect beginning with the 2010 model year. Remember to research accessory option codes (LPO codes) through...
Beep… Beep… Beep - 07/23/2009
... the tech who usually works on my car. That evening I found my car parked nose in along the parts building, across from the service bays. That was kind of an unusual place to park it, especially nose in, but I didn't think anything of it at the time. I...
Help finding opcode for G8 - 07/21/2009
... nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would be appreciated. I am STUMPED on this one. Sigh....
Re: Body Side Molding replace - 08/26/2009
... he didn't give reasons, I'd call him and ask. He may want you to do it maybe in 2 lines, with 2 parts on each with olh. I've given up trying to figure out what they want, I just go straight to the source and ask. Then I put the conversation in the...
Re: LATCH LABOR OP ?? - 06/24/2009
... Anchors, Third Seat To Floor - Left - Replace -Maybe check with the tech for a better idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Billing Clarification - 06/25/2009
Please note that your June open parts statement will reflect May and June's billing for the Warranty Administration Program. Be assured you are not being billed twice for one month. Thank you.
Re: WINS VERSUS DCS - 07/20/2009
... a good deal of the information from the RO. WINS would require you to type in the VIN, mileage, part#'s, etc. I would think for your regular claims DCS would be your best bet. I do use WINS for resubmissions as I find it easier to navigate and since...
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
... the time for the work done goes in additional time, not base time and transaction type is ZPDI. No parts on ro. If there is more than 1 access. put on car just add the times up and put in the additional time slot. There is a message in gwm from march...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
KATINA...... REF.NUMBER: PARTS / PROGRAMS AND PROMOTIONS / G_0000041021 SPO MESSAGE - SALES AND SERVICE PRIVATE FREE AGENT INCENTIVE PROGRAM - SERVICE OFFER INFORMATION HOPE THIS HELPS
Re: Excessive rental - 12/16/2009
We have excessive rental fairly often, usually a part delay causes it. Our Area guy has said that without a SPAC case number, excessive days won't be paid. It also helps to stay in touch with the REP during a long rental just so that they know there...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
This particular 2010 Cadillac SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative...
Re: GM Transportation claims - 12/23/2009
... Assistance Fax from November). Please let me know if there are additional details for this particular claim. Happy Holidays! Kristen...
Re: New DVM - 11/19/2009
... a WSC Specialist. That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability...
Re: More Global Warranty questions - 02/03/2010
... daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our computer...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this...
Re: GWM Authorization translation - 02/01/2010
... Restricted to Service Agent D- Exceeds SA Profile E- OLH Exceeds Ceiling F- Excessive Part Amount G- General Service Agent H- Net Ceiling Exceeded J- Waive Deductible K- Authorization is Required L- Not Allowed M- Rollback N- Incompatible P-...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
... ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS FLY WITH GMPP AS H0200 CLOSEST OP CODE ??? "MUST BE HAVING A BRAIN CRAMP DAY"...
Forum - 05/29/2019
Refer to Transportation, Vehicle Storage, and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC...
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
Forum - 06/10/2019
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 06/20/2019
... P&P back at them or a TSB like Mike referenced. Personally, I just have my manager sign it as parts and OLH for consequential damage and submit it. My WSC rep knows the rules but I just do this as a best practice to be consistent and not get into...
Forum - 04/02/2019
... term business and a means of improving customer retention. Maintenance program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement...
Forum - 03/15/2019
... for transportation claims. These codes include time to R&R, or loosen, all necessary chassis parts, body trim, moldings, weatherstrips, panel removal and replacement of standard undercoating materials. Refer to the paint section of this guide for...
Forum - 03/22/2019
... operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
What Would You Do - 12/18 - 11/29/2018
... labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction ($8,000) and the number of hours requested for OLH (21 hrs), the warranty administrator...
Forum - 12/03/2018
... a flush and flow test is necessary to perform a thorough repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 12/13/2018
Parts P&P Article 1.1.1 states that service agent installed components are covered 2 years/unlimited miles. Although with that being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines ...
Forum - 01/08/2019
... expense). Select the appropriate labor operation based on the repair performed - with no parts or labor claimed. A $20 administrative allowance may be claimed for all customer reimbursement transactions. Enter the reimbursement amount in the Net...
... the time for the work done goes in additional time, not base time and transaction type is ZPDI. No parts on ro. If there is more than 1 access. put on car just add the times up and put in the additional time slot. There is a message in gwm from march...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
KATINA...... REF.NUMBER: PARTS / PROGRAMS AND PROMOTIONS / G_0000041021 SPO MESSAGE - SALES AND SERVICE PRIVATE FREE AGENT INCENTIVE PROGRAM - SERVICE OFFER INFORMATION HOPE THIS HELPS
Re: Excessive rental - 12/16/2009
We have excessive rental fairly often, usually a part delay causes it. Our Area guy has said that without a SPAC case number, excessive days won't be paid. It also helps to stay in touch with the REP during a long rental just so that they know there...
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
Re: PDI ADD TIME CADILLAC SRX - 12/11/2009
This particular 2010 Cadillac SRX does show a dealer installed option of Roof Cross Rails (VQQ) in GMVIS although there IS NOT a labor allowance for their installation in the LTG with operation Z6998. Additionally, I reviewed active and archived administrative...
Re: GM Transportation claims - 12/23/2009
... Assistance Fax from November). Please let me know if there are additional details for this particular claim. Happy Holidays! Kristen...
Re: New DVM - 11/19/2009
... a WSC Specialist. That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability...
Re: More Global Warranty questions - 02/03/2010
... daily, you will get paid daily (usually the next business day). Payment will come into your open parts account. Our accounting department requires a copy of the transaction summary so they can match up payments with the RO. We copy them to our computer...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this...
Re: GWM Authorization translation - 02/01/2010
... Restricted to Service Agent D- Exceeds SA Profile E- OLH Exceeds Ceiling F- Excessive Part Amount G- General Service Agent H- Net Ceiling Exceeded J- Waive Deductible K- Authorization is Required L- Not Allowed M- Rollback N- Incompatible P-...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
... ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS FLY WITH GMPP AS H0200 CLOSEST OP CODE ??? "MUST BE HAVING A BRAIN CRAMP DAY"...
Forum - 05/29/2019
Refer to Transportation, Vehicle Storage, and PDI Policy Article 1.1.6: Missing parts due to theft or vandalism, should be documented on the delviery receipt and filed as a transportation claim. Vehicles with missing/incorrect options (GMC...
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
Forum - 06/10/2019
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Forum - 06/14/2019
It would be parts warranty but you'd better have a good story. Opcode is still restricted and will require WSC approval. They will dump anything over 7,500 miles now unless it is a CSAT or ZPTI.
Forum - 06/20/2019
... P&P back at them or a TSB like Mike referenced. Personally, I just have my manager sign it as parts and OLH for consequential damage and submit it. My WSC rep knows the rules but I just do this as a best practice to be consistent and not get into...
Forum - 04/02/2019
... term business and a means of improving customer retention. Maintenance program guides state that participation in service under the program is voluntary at the option of the dealer. Submission of a claim for reimbursement constitutes dealer's agreement...
Forum - 03/15/2019
... for transportation claims. These codes include time to R&R, or loosen, all necessary chassis parts, body trim, moldings, weatherstrips, panel removal and replacement of standard undercoating materials. Refer to the paint section of this guide for...
Forum - 03/22/2019
... operation, no OLH as it is not supported with time documentation, and authorization for excessive parts. Oh, and better 3 C's : )...
What Would You Do - 12/18 - 11/29/2018
... labor operation listed within the bulletin. Management authorization was noted for excessive parts, and OLH. Due to the expense associated with the transaction ($8,000) and the number of hours requested for OLH (21 hrs), the warranty administrator...
Forum - 12/03/2018
... a flush and flow test is necessary to perform a thorough repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 12/13/2018
Parts P&P Article 1.1.1 states that service agent installed components are covered 2 years/unlimited miles. Although with that being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines ...
Forum - 01/08/2019
... expense). Select the appropriate labor operation based on the repair performed - with no parts or labor claimed. A $20 administrative allowance may be claimed for all customer reimbursement transactions. Enter the reimbursement amount in the Net...
Forum - 11/28/2018
... the customer per CAC's request, inputting the total repair cost at warranty rates and let the GM Participation amount of the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the...
Forum - 01/10/2019
... wrote a ticket with nothing to gone and the technician should not have just started throwing parts at the vehicle. The customer should have been asked questions about the reasoning behind the requested replacement and should have been notified every...
Forum - 01/11/2019
Hi warranty1! Sounds like you are dealing with an ACDelco Professional Brake Products Warranty, with parts purchased prior to April 1, 2018. Is the brake pad warranty the only line on the job card? Was the failure found during MPVI (or another service)...
Forum - 01/18/2019
... of any documentation that supports otherwise, such as omitting maintenance labor, but including parts. ...
Forum - 02/12/2019
... a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he was unsure where to get this so called spreadsheet. My e-mail: tjimenez@nylemaxwell.com Thank...
What do you do? - 01/23/2019
... AUTHORIZATION FROM GM FOR OPERATION CODE USAGE. MISSING OUT MILEAGE. JEFF NEEDS TO SIGN FOR PARTS AND OLH12/281/17ADRIAN277I have another tab for when they are corrected so I cut and paste these to the other tab so I can keep record of how long...
Forum - 03/12/2019
Hi warrantyadmin2019 - Welcome to the Forum! Both parts would be submitted on the same repair line (assuming the original repair was warranty) with OLH for the additional labor necessary to complete the repair. Management authorization is r...
Forum - 05/01/2018
This is my app list with the "Warranty Administration Resource Center" not listed. This is what I get when I look at the app controls. It indicates that it is part of my list, but it isn't.
Forum - 05/01/2018
... would have 60 billed. Don't worry about the cost, leave that blank. I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge...
Forum - 05/01/2018
... Battery Distributor and submit a warranty transaction to GWM using Transaction Type ZPTI for parts and labor. Again, the aftermarket ACDelco Consumer Battery Warranty does not apply and the Service Agent is to remove the warranty statement and warranty...
Forum - 04/25/2018
... do the following. If the thermostat is attached to the water pump I would treat that as excessive parts to that repair and add a line for the outlet. From what has been discussed recently it shouldn't require add line authorization since it is 2 issues...
Forum - 09/25/2018
... these updates and contests helps to keep them in the loop and hopefully helps them feel more a part of the business overall....
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 08/28/2018
... we write off A LOT LESS and the job cards overall are done properly. That alone was a big part of my leverage for getting the 1% commission. We also have a monthly service meeting with all of the writers, techs, DBC and my service manager...
Forum - 07/17/2018
... after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre approval is necessary (which at this point would be after the fact - non compliant). ...
Forum - 08/20/2018
... been paid for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't count, even though I do everything with PDI's...
Forum - 07/26/2018
Thanks for the additional information! This appears to be an Associated Accessory - refer to the Accessory Information app in GlobalConnect for additional information or Article 1.1.1 within the Parts Policies & Procedures Manual.
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 08/01/2018
... means one of two things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit...
Forum - 08/01/2018
... course...
Forum - 08/04/2018
... in house. Maybe they believe you were overcharged for the work performed on the sublet. If some part of the operation you claimed was doing what the tech did they will want you to reduce the pay time to the tech. What operation code did you use? Are...
What Would You Do - 07/17 - 06/19/2017
... number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined,...
Forum - 08/01/2017
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Clarification on closest labor op please! - 07/14/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
... the customer per CAC's request, inputting the total repair cost at warranty rates and let the GM Participation amount of the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for the...
Forum - 01/10/2019
... wrote a ticket with nothing to gone and the technician should not have just started throwing parts at the vehicle. The customer should have been asked questions about the reasoning behind the requested replacement and should have been notified every...
Forum - 01/11/2019
Hi warranty1! Sounds like you are dealing with an ACDelco Professional Brake Products Warranty, with parts purchased prior to April 1, 2018. Is the brake pad warranty the only line on the job card? Was the failure found during MPVI (or another service)...
Forum - 01/18/2019
... of any documentation that supports otherwise, such as omitting maintenance labor, but including parts. ...
Forum - 02/12/2019
... a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he was unsure where to get this so called spreadsheet. My e-mail: tjimenez@nylemaxwell.com Thank...
What do you do? - 01/23/2019
... AUTHORIZATION FROM GM FOR OPERATION CODE USAGE. MISSING OUT MILEAGE. JEFF NEEDS TO SIGN FOR PARTS AND OLH12/281/17ADRIAN277I have another tab for when they are corrected so I cut and paste these to the other tab so I can keep record of how long...
Forum - 03/12/2019
Hi warrantyadmin2019 - Welcome to the Forum! Both parts would be submitted on the same repair line (assuming the original repair was warranty) with OLH for the additional labor necessary to complete the repair. Management authorization is r...
Forum - 05/01/2018
This is my app list with the "Warranty Administration Resource Center" not listed. This is what I get when I look at the app controls. It indicates that it is part of my list, but it isn't.
Forum - 05/01/2018
... would have 60 billed. Don't worry about the cost, leave that blank. I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge...
Forum - 05/01/2018
... Battery Distributor and submit a warranty transaction to GWM using Transaction Type ZPTI for parts and labor. Again, the aftermarket ACDelco Consumer Battery Warranty does not apply and the Service Agent is to remove the warranty statement and warranty...
Forum - 04/25/2018
... do the following. If the thermostat is attached to the water pump I would treat that as excessive parts to that repair and add a line for the outlet. From what has been discussed recently it shouldn't require add line authorization since it is 2 issues...
Forum - 09/25/2018
... these updates and contests helps to keep them in the loop and hopefully helps them feel more a part of the business overall....
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 08/28/2018
... we write off A LOT LESS and the job cards overall are done properly. That alone was a big part of my leverage for getting the 1% commission. We also have a monthly service meeting with all of the writers, techs, DBC and my service manager...
Forum - 07/17/2018
... after the sublet repair was performed. In regards to the PET - if there is a calculated customer participation amount and you wish to deviate, DMA pre approval is necessary (which at this point would be after the fact - non compliant). ...
Forum - 08/20/2018
... been paid for. My commission is based soley on what we received payment for on for warranty parts and labor. PDI labor gets processed internally here to go onto the 261A schedule so that doesn't count, even though I do everything with PDI's...
Forum - 07/26/2018
Thanks for the additional information! This appears to be an Associated Accessory - refer to the Accessory Information app in GlobalConnect for additional information or Article 1.1.1 within the Parts Policies & Procedures Manual.
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
Forum - 08/01/2018
... means one of two things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit...
Forum - 08/01/2018
... course...
Forum - 08/04/2018
... in house. Maybe they believe you were overcharged for the work performed on the sublet. If some part of the operation you claimed was doing what the tech did they will want you to reduce the pay time to the tech. What operation code did you use? Are...
What Would You Do - 07/17 - 06/19/2017
... number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined,...
Forum - 08/01/2017
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Clarification on closest labor op please! - 07/14/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
Forum - 07/19/2017
a. Service Agent responsibility under Article 7.2.3 of the Dealer Sales and Service Agreement Sale of Non-GM Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
Forum - 05/10/2017
... it was necessary. The difference between 30K and 100K is a lot of hard work on your part too, just sayin'! Good luck!...
Forum - 05/04/2017
... as well as service update bulletins and field actions involving inspections only (no parts replacement), the technician is not required to punch on/off time tickets by job card. Technicians may not be clocked on two or more (multiple) job cards at the...
Forum - 03/23/2017
... approvals on the new RO only if we added an operation to the original RO and had to order parts? ...
Forum - 01/19/2017
... with all of GM policy and procedures and now he has left and I am training and helping out the parts manager untill we get a new service mgr. SO AS WARRANTY ADMINS THAT DO MORE THAN WARRANTIS??? YES WE DESERVE SOME KIND OF BONUS.. :)...
Forum - 01/19/2017
... my warranty job is very difficult! Then I also Manage website, take all pictures, manage the third party venders like: autotrader, cars.com, carguru, ets. Work in accounting office when someones out, on the service desk, I'm the IT person, and I have...
Forum - 12/15/2016
... the warranty is closed out when I get them. I can reopen Internal lines if I need to move parts around or anything like that before things get posted, so that hopefully everything is in the right place once the job card is closed. There's...
Forum - 11/21/2016
... exchange component allowance is $20 (previously .2 hrs) in addition to current parts/handling allowances ($25). ...
Forum - 12/02/2016
... additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze time. The technician's time documentation supported the repairs. No need for add...
Forum - 02/02/2017
... On a side note: the vehicle must be registered in a qualifying state at the time of the part failure for the customer to be eligible for the warranty - if the vehicle is no longer registered in a qualifying state, emissions reverts back to Federal. I...
Forum - 02/08/2017
... for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed as a net item expense. There is a contradiction between the allowed amount...
Forum - 01/10/2018
Line 1: Roadside Call: 0600002 $35 flat fee in net Line 2: Battery Replace: 0600102 parts & actual labor time from the LTG (Time for attempting a jump start is included in the base labor time plus diagnosis.) Include the additional applicable costs...
Forum - 12/20/2017
... OLH, where OLH represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 12/21/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
Forum - 12/26/2017
... item or it is handled by the individulal* that handles AC Delco warranties (*This is our parts department). I hope this helps. Previous Table of Contents Next Print Current Page 2 - Reimbursement 2.8 - Batteries 2.8.6 - Original...
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
Forum - 01/05/2018
... on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people to use the shuttle so that they're not just hanging around. Most people take advantage of it. If the advisor...
Forum - 02/21/2018
... as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but...
Forum - 02/12/2018
... damage" terminology when I sent it for GM authorization but did state that the OLH and excessive parts were because of the bearing being seized. Would it have made any difference if I had mentioned it was consequential/subsequent damage? ...
DBC Frustration... - 02/08/2018
... was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told to use a rear bumper trim replacement?? I...
Forum - 02/09/2018
... it out. jblox makes an excellent point, I have had many claims pay when I deselect the failed part and put a description in instead. I too do a little CYA by printing out chat transcripts and attaching them to the hard copies. I often placate them long...
Forum - 02/09/2018
... op for that pays it. You get an hour if you document that you had to do it, it wasn't required as part of the published procedure, and you have appropriate punch times to justify it....
What Would You Do - 12/17 - 11/21/2017
... with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated that the claim be submitted with GM Authorization for review. After review, the...
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
a. Service Agent responsibility under Article 7.2.3 of the Dealer Sales and Service Agreement Sale of Non-GM Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through...
Forum - 06/30/2017
Thanks everyone for the responses! This particular VIN was a CPO vehicle, which requires the performance of all open or incomplete required field actions of any kind, including Service Update Bulletins (including expired SUBs). For a non-CPO situation;...
Forum - 05/10/2017
... it was necessary. The difference between 30K and 100K is a lot of hard work on your part too, just sayin'! Good luck!...
Forum - 05/04/2017
... as well as service update bulletins and field actions involving inspections only (no parts replacement), the technician is not required to punch on/off time tickets by job card. Technicians may not be clocked on two or more (multiple) job cards at the...
Forum - 03/23/2017
... approvals on the new RO only if we added an operation to the original RO and had to order parts? ...
Forum - 01/19/2017
... with all of GM policy and procedures and now he has left and I am training and helping out the parts manager untill we get a new service mgr. SO AS WARRANTY ADMINS THAT DO MORE THAN WARRANTIS??? YES WE DESERVE SOME KIND OF BONUS.. :)...
Forum - 01/19/2017
... my warranty job is very difficult! Then I also Manage website, take all pictures, manage the third party venders like: autotrader, cars.com, carguru, ets. Work in accounting office when someones out, on the service desk, I'm the IT person, and I have...
Forum - 12/15/2016
... the warranty is closed out when I get them. I can reopen Internal lines if I need to move parts around or anything like that before things get posted, so that hopefully everything is in the right place once the job card is closed. There's...
Forum - 11/21/2016
... exchange component allowance is $20 (previously .2 hrs) in addition to current parts/handling allowances ($25). ...
Forum - 12/02/2016
... additional time to fill the cooling system, the pump and coolant charged out in the parts field. No submission of the reservoir and no request for leak analyze time. The technician's time documentation supported the repairs. No need for add...
Forum - 02/02/2017
... On a side note: the vehicle must be registered in a qualifying state at the time of the part failure for the customer to be eligible for the warranty - if the vehicle is no longer registered in a qualifying state, emissions reverts back to Federal. I...
Forum - 02/08/2017
... for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed as a net item expense. There is a contradiction between the allowed amount...
Forum - 01/10/2018
Line 1: Roadside Call: 0600002 $35 flat fee in net Line 2: Battery Replace: 0600102 parts & actual labor time from the LTG (Time for attempting a jump start is included in the base labor time plus diagnosis.) Include the additional applicable costs...
Forum - 12/20/2017
... OLH, where OLH represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 12/21/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
Forum - 12/26/2017
... item or it is handled by the individulal* that handles AC Delco warranties (*This is our parts department). I hope this helps. Previous Table of Contents Next Print Current Page 2 - Reimbursement 2.8 - Batteries 2.8.6 - Original...
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
Forum - 01/05/2018
... on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people to use the shuttle so that they're not just hanging around. Most people take advantage of it. If the advisor...
Forum - 02/21/2018
... as the primary op code as the failed component and get manager's authorization for the additional parts. Technician gets backflagged for all except published base time of 1.2 hours, and the ensuing argument begins. I'm new at excercises like this, but...
Forum - 02/12/2018
... damage" terminology when I sent it for GM authorization but did state that the OLH and excessive parts were because of the bearing being seized. Would it have made any difference if I had mentioned it was consequential/subsequent damage? ...
DBC Frustration... - 02/08/2018
... was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told to use a rear bumper trim replacement?? I...
Forum - 02/09/2018
... it out. jblox makes an excellent point, I have had many claims pay when I deselect the failed part and put a description in instead. I too do a little CYA by printing out chat transcripts and attaching them to the hard copies. I often placate them long...
Forum - 02/09/2018
... op for that pays it. You get an hour if you document that you had to do it, it wasn't required as part of the published procedure, and you have appropriate punch times to justify it....
What Would You Do - 12/17 - 11/21/2017
... with the appropriate wheel replacement labor operation, and all four wheels charged out in the parts field. The expense associated with this ZREG transaction mandated that the claim be submitted with GM Authorization for review. After review, the...
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
Forum - 11/16/2017
... Evaluation Tool: While the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on the job card. When there are multiple policy transaction...
Forum - 09/25/2017
Thanks for the additional info : ) The part number, 23208491, correlates to a Rear License Plate Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... covering your own butt. The P&P tells us that SM approval is needed for repeat/related repairs, parts warranty, olh, added lines, change of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair....
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about ...
Re: Sublet - 07/02/2013
... your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance total to get the total repair expense, had it been performed in the dealership. The sublet charge should not exceed...
Re: reimbursement for special coverage - 04/15/2013
... notification, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors Service...
Re: Sierra Pro Grade Protection - 06/17/2013
... is available in GlobalConnect>Service Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Need HELP! - 08/08/2013
... the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your technicians time. Make sure the amount of OLH is clearly documented AND approved by your Service Manager. It...
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
The Business plan is found on GLOBAL CONNECT: Home > Service Workbench > Reports & Tools > P&P Manuals and other Service/Parts Publications Select Business Choice Business Maintenance Plan The first page shows the information you need :)
Re: Z2262 - 09/12/2013
The Cadillac Premium Care Maintenance Program applies only for services performed at a participating Cadillac dealership. Program information may be found in the program guide which is available in GlobalConnect within the Policies, Procedures and Guides...
Re: One line or Two lines - 09/12/2013
... line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are not already covered in the original...
Re: One line or Two lines - 09/13/2013
... 073 : Total Other Labour Hours exceed the allowance for labour code 3010230 Error 072 : Total parts amount exceeds the allowance for labour code 3010230. Error 081 : Base labour hours exceed the allowance for labour code 3010230. Error 243...
Re: 50/50 SPLIT - 10/28/2011
[quote] GMNL09526: So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play [/quote] I have had ONE customer request reimbursement who had a...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
I haven't seen any like that. The recall does not say anything about needing to clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: 2010 CAMARO - STRIPE - 10/11/2011
... started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I agree on the B7011 if you looked it up with the VIN....
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone. [/quote] Thanks!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
CURIOUS ABOUT PAY - 12/19/2011
... B.C THE MAZDA/VOLVO SERVICE MANAGER IS GONE AND I HAVE BEEN DOING HER JOB + MINE + HELPING IN PARTS + HELPING IN CASHIERING) AND WILL MAYBE HIT 23K THIS YEAR WITH ALL THE OVERTIME. PLEASE ADVISE. ...
CURIOUS ABOUT PAY - 12/19/2011
... B.C THE MAZDA/VOLVO SERVICE MANAGER IS GONE AND I HAVE BEEN DOING HER JOB + MINE + HELPING IN PARTS + HELPING IN CASHIERING) AND WILL MAYBE HIT 23K THIS YEAR WITH ALL THE OVERTIME. PLEASE ADVISE. ...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: CURIOUS ABOUT PAY - 01/19/2012
... is paid. There are a lot of other interesting facts about all of the warranty administrators who participated in the survey. Check it out!...
... Evaluation Tool: While the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on the job card. When there are multiple policy transaction...
Forum - 09/25/2017
Thanks for the additional info : ) The part number, 23208491, correlates to a Rear License Plate Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... covering your own butt. The P&P tells us that SM approval is needed for repeat/related repairs, parts warranty, olh, added lines, change of sale type, goodwill auth, policy auth. The repair you had unless it's using the same labor op is a related repair....
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about ...
Re: Sublet - 07/02/2013
... your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance total to get the total repair expense, had it been performed in the dealership. The sublet charge should not exceed...
Re: reimbursement for special coverage - 04/15/2013
... notification, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors Service...
Re: Sierra Pro Grade Protection - 06/17/2013
... is available in GlobalConnect>Service Workbench>Reports and Tools>P&P Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Need HELP! - 08/08/2013
... the failure of the AC drain. Then you will use " Other Labor Hours " on the same line plus any parts needed on the same line to claim your technicians time. Make sure the amount of OLH is clearly documented AND approved by your Service Manager. It...
Re: Does anyone know whats covered under the Business Maintenance Plan? - 07/16/2013
The Business plan is found on GLOBAL CONNECT: Home > Service Workbench > Reports & Tools > P&P Manuals and other Service/Parts Publications Select Business Choice Business Maintenance Plan The first page shows the information you need :)
Re: Z2262 - 09/12/2013
The Cadillac Premium Care Maintenance Program applies only for services performed at a participating Cadillac dealership. Program information may be found in the program guide which is available in GlobalConnect within the Policies, Procedures and Guides...
Re: One line or Two lines - 09/12/2013
... line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are not already covered in the original...
Re: One line or Two lines - 09/13/2013
... 073 : Total Other Labour Hours exceed the allowance for labour code 3010230 Error 072 : Total parts amount exceeds the allowance for labour code 3010230. Error 081 : Base labour hours exceed the allowance for labour code 3010230. Error 243...
Re: 50/50 SPLIT - 10/28/2011
[quote] GMNL09526: So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play [/quote] I have had ONE customer request reimbursement who had a...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
I haven't seen any like that. The recall does not say anything about needing to clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else...
Re: 2010 CAMARO - STRIPE - 10/11/2011
... started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I agree on the B7011 if you looked it up with the VIN....
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone. [/quote] Thanks!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
CURIOUS ABOUT PAY - 12/19/2011
... B.C THE MAZDA/VOLVO SERVICE MANAGER IS GONE AND I HAVE BEEN DOING HER JOB + MINE + HELPING IN PARTS + HELPING IN CASHIERING) AND WILL MAYBE HIT 23K THIS YEAR WITH ALL THE OVERTIME. PLEASE ADVISE. ...
CURIOUS ABOUT PAY - 12/19/2011
... B.C THE MAZDA/VOLVO SERVICE MANAGER IS GONE AND I HAVE BEEN DOING HER JOB + MINE + HELPING IN PARTS + HELPING IN CASHIERING) AND WILL MAYBE HIT 23K THIS YEAR WITH ALL THE OVERTIME. PLEASE ADVISE. ...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
Re: CURIOUS ABOUT PAY - 01/19/2012
... is paid. There are a lot of other interesting facts about all of the warranty administrators who participated in the survey. Check it out!...
Re: CURIOUS ABOUT PAY - 01/19/2012
... is paid. There are a lot of other interesting facts about all of the warranty administrators who participated in the survey. Check it out!...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
What Would You Do - 12/14 - 11/25/2014
... transmission cooler lines The technician indicated that he performed all of the recalls. No parts were required for any of the recall bulletin repairs. How should the warranty administrator proceed with this repair submission?...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
Re: 2015 TOP OFF DEF - 12/18/2014
... This is from the 2014 Guide (as the 2015 Guide is not on the GM site yet) https://www.autopartners.net/apps/msgportalj/en_US/GMNA/United_States/Library/Service/Warranty/D_0000076228.htm "This scheduled maintenance coverage will provide owners select...
What Would You Do - 08/14 - 08/05/2014
... DTC P0606 and P2155. Both DTC's led to the replacement of the ECM. Because the ECM is a restricted part, the tech contacted TAC to advise them of the situation. Once the replacement ECM arrived, the technician installed, programmed, performed the ECM...
Re: Keys for Life Program - 05/28/2015
... would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty covered component that exceeds the 12 months from previous install. Since the system does not recognize the extended warranty term, it is...
What Would You Do - 06/15 - 06/02/2015
... for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the new water pump. These items, e.g. bolts, are specifically called...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... and % of total for the reporting month (which includes beyond warranty limits, exceeds OLH limit, part ceiling exceeded, etc). While it is an important reporting metric, the appropriate use of empowerment and customer enthusiasm are just as significant....
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
Thanks, conny. I was always being told enter deductible the same way as customer participation. We recently had a meeting with Accounting, and they were telling us this caused extra work for them. They're just gonna have to deal with it. Appreciate...
April - Share Your Tip! - 04/03/2014
What is the biggest challenge/obstacle you have faced as a warranty administrator? Thanks for participating! Kristen / jlwarranty
What Would You Do - 07/14 - 07/01/2014
... contacts regarding stop delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls have since been performed and the transactions...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ZSCT as Transaction Type COde, PMT will not allow me to select line 10 (Service Agent/Customer Participation Amount:). I have contacted ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction...
Re: Transprotation Damage - 03/14/2014
... bumper fascia is 1420120. If the bumper only required repair/refinish, the operation is 1440254 (partial). Always confirm that the damage codes and selected labour operations correlate. Kristen/jlwarranty...
What Would You Do - 02/14 - 01/28/2014
... and a heater core, on two different job cards. Both job cards contain substantial repairs, both in parts and labour. What is the best way to handle these transactions? ...
Re: spotlight - 01/17/2014
Thanks for completing your online profile and participating in the forum! Hopefully you will be one of our Spotlight Members soon! Kristen/jlwarranty
What Would You Do - 01/14 - 01/10/2014
... customer was provided with a rental unit to minimize their inconvenience. Because the dealership participates in the GMDRAC (GM Dealer Rent-a-Car) program a rental unit was readily available. Unfortunately, the warranty administrator was not familiar...
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... how is that submitted for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
EMISSIONS WARRANTY - 11/29/2013
... THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3 EMISSION CONTROL SYSTEMS WARRANTED PARTS LIST THE THROTTLE BODY IS THERE UNDER PAGE 1. CRIPSE!! I THINK I'M GOOD TO GO WITH A NO FOR POWERTRAIN AND A NO FOR EMISSIONS WARRANTY. THE PAGE IN...
What Would You Do - 09/15 - 09/03/2015
A customer with a 2008 Chevrolet Colorado visited the service department to address a service engine soon light concern. The technician diagnosed the condition and found the following codes were set in history P0449, P0300, and P0172. The technician...
Re: What Would You Do - 09/15 - 09/21/2015
[quote] admin: A customer with a 2008 Chevrolet Colorado visited the service department to address a service engine soon light concern. The technician diagnosed the condition and found the following codes were set in history P0449, P0300, and P0172. The...
Re: Transmission Types - 12/16/2015
... etc. Disclaimer, for some reason, this doesn't always list the codes...but for the most part, this is how I find them. Hope this helps. ...
What Would You Do - 10/15 - 10/23/2015
... Because the vehicle was originally diagnosed with a valve body concern, there will be excessive parts and OLH when submitting the transmission replacement operation. Additionally, since it was not known at the time of the original repair that the valve...
... is paid. There are a lot of other interesting facts about all of the warranty administrators who participated in the survey. Check it out!...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
What Would You Do - 12/14 - 11/25/2014
... transmission cooler lines The technician indicated that he performed all of the recalls. No parts were required for any of the recall bulletin repairs. How should the warranty administrator proceed with this repair submission?...
Re: What Would You Do - 10/14 - 11/05/2014
This claim was administered with the transmission replacement labour operation, labour time and parts. The rental expense was enter in the rental net item field and the $1,800 vehicle transport expense in the towing net item field. The warranty administrator...
Re: 2015 TOP OFF DEF - 12/18/2014
... This is from the 2014 Guide (as the 2015 Guide is not on the GM site yet) https://www.autopartners.net/apps/msgportalj/en_US/GMNA/United_States/Library/Service/Warranty/D_0000076228.htm "This scheduled maintenance coverage will provide owners select...
What Would You Do - 08/14 - 08/05/2014
... DTC P0606 and P2155. Both DTC's led to the replacement of the ECM. Because the ECM is a restricted part, the tech contacted TAC to advise them of the situation. Once the replacement ECM arrived, the technician installed, programmed, performed the ECM...
Re: Keys for Life Program - 05/28/2015
... would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty covered component that exceeds the 12 months from previous install. Since the system does not recognize the extended warranty term, it is...
What Would You Do - 06/15 - 06/02/2015
... for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the new water pump. These items, e.g. bolts, are specifically called...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... and % of total for the reporting month (which includes beyond warranty limits, exceeds OLH limit, part ceiling exceeded, etc). While it is an important reporting metric, the appropriate use of empowerment and customer enthusiasm are just as significant....
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Re: Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
Thanks, conny. I was always being told enter deductible the same way as customer participation. We recently had a meeting with Accounting, and they were telling us this caused extra work for them. They're just gonna have to deal with it. Appreciate...
April - Share Your Tip! - 04/03/2014
What is the biggest challenge/obstacle you have faced as a warranty administrator? Thanks for participating! Kristen / jlwarranty
What Would You Do - 07/14 - 07/01/2014
... contacts regarding stop delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls have since been performed and the transactions...
Submitting GMPP Customer's Deductible in ADP, PMT. - 03/05/2014
... ZSCT as Transaction Type COde, PMT will not allow me to select line 10 (Service Agent/Customer Participation Amount:). I have contacted ADP, GWM, and GMPP, and no one can tell me what the problem, is how to correct it, or how to properly enter the transaction...
Re: Transprotation Damage - 03/14/2014
... bumper fascia is 1420120. If the bumper only required repair/refinish, the operation is 1440254 (partial). Always confirm that the damage codes and selected labour operations correlate. Kristen/jlwarranty...
What Would You Do - 02/14 - 01/28/2014
... and a heater core, on two different job cards. Both job cards contain substantial repairs, both in parts and labour. What is the best way to handle these transactions? ...
Re: spotlight - 01/17/2014
Thanks for completing your online profile and participating in the forum! Hopefully you will be one of our Spotlight Members soon! Kristen/jlwarranty
What Would You Do - 01/14 - 01/10/2014
... customer was provided with a rental unit to minimize their inconvenience. Because the dealership participates in the GMDRAC (GM Dealer Rent-a-Car) program a rental unit was readily available. Unfortunately, the warranty administrator was not familiar...
Enhanced Chevy and Buick /GMC courtesty trasporation program - 01/03/2014
... how is that submitted for? The bulletin, # 07-00-89-037 says for a full day we can get $42, partial $21. Where is the labor op to claim it? Looks like a repair order will have to be written. Not sure how to go about getting paid though.......
Re: Labor code ? - 10/18/2013
Try Op Code for reair, but enter zeroes for parts and Base Labor. Just enter Diag Time, and be sure to put the Case # in your comments. HTH, EH
EMISSIONS WARRANTY - 11/29/2013
... THROTTLE BODY COMES UP AS E1. IN THE P&P MANUAL UNDER 1.2.3.3 EMISSION CONTROL SYSTEMS WARRANTED PARTS LIST THE THROTTLE BODY IS THERE UNDER PAGE 1. CRIPSE!! I THINK I'M GOOD TO GO WITH A NO FOR POWERTRAIN AND A NO FOR EMISSIONS WARRANTY. THE PAGE IN...
What Would You Do - 09/15 - 09/03/2015
A customer with a 2008 Chevrolet Colorado visited the service department to address a service engine soon light concern. The technician diagnosed the condition and found the following codes were set in history P0449, P0300, and P0172. The technician...
Re: What Would You Do - 09/15 - 09/21/2015
[quote] admin: A customer with a 2008 Chevrolet Colorado visited the service department to address a service engine soon light concern. The technician diagnosed the condition and found the following codes were set in history P0449, P0300, and P0172. The...
Re: Transmission Types - 12/16/2015
... etc. Disclaimer, for some reason, this doesn't always list the codes...but for the most part, this is how I find them. Hope this helps. ...
What Would You Do - 10/15 - 10/23/2015
... Because the vehicle was originally diagnosed with a valve body concern, there will be excessive parts and OLH when submitting the transmission replacement operation. Additionally, since it was not known at the time of the original repair that the valve...
Replacing NOX sensors - 10/23/2015
... with time to perform the regens and fuel quality tests. It is now rejecting for OLH over and also parts excessive. I know the OLH would have to be approved either way. Is this the correct way to submit and 'H' route it or should each bank be claimed...
Re: Question regarding technician documentation - 07/22/2015
... of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including...
Re: Closest Available Labor Operation - 07/09/2015
... use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
What Would You Do - 08/15 - 07/30/2015
... care of, the service manager agreed to replace the transmission as a policy decision with customer participation. Because special coverage 14404 remained open on the vehicle, the service manager wanted the warranty administrator to submit a transaction...
Re: Closest Available Labor Operation - 08/20/2015
... I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
What Would You Do - 07/16 - 06/27/2016
... applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of the accepted transactions, service management noticed that the claims did not...
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Android Auto update - 03/11/2016
... to everyone else? Specifically the "doing it during the PDI and getting 0.4 hours at full rate" part. Joe ...
Forum - 10/18/2016
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
What Would You Do - 08/16 - 07/28/2016
A 2015 Chevrolet Silverado is at the dealership service department to address a concern with a vibration in the vehicle and the center console shaking, at times, between 75-80 mph. The vehicle has approximately 1,500 miles on the odometer. Since the...
Re: ac delco reman alternator - 08/11/2016
Please refer to the Parts Policy and Procedure Manual Article 1.1.15 ACDelco Professional Alternator and Starter Warranty. "ACDelco Professional Reman and New Alternators and Starters are warranted by ACDelco to the original retail purchaser against...
Time Documentation Contest - WIN $500 - 08/29/2016
... are most likely to see them, i.e. near the time clock, their locker room, lunchroom, tool box, parts department, tech workstation computer, etc. Be sure to make multiple copies and be creative in your placement! Take a photo of the flyers in their...
Forum - 09/26/2016
Member participation has inspired us to step up our game. We are very impressed with members sharing photos of how they are improving time documentation at their dealership! We’ve extended the contest through 10/21/2016 We will provide...
What Would You Do - 10/16 - 09/27/2016
In June, the owner of a 2016 Buick Envision presented their vehicle to the service department with a vibration condition. The dealership technician test drove the vehicle to confirm the concern. The tech then set tire pressures to the recommended values,...
Forum - 08/01/2023
... charges I just put them on and submit for them. The only issue I usually have is someone in parts likes to make up the overnight charges rather than looking at the actual invoice so they don't always match or they will bill it on stock units which I...
Forum - 08/01/2023
Hi ewill3rd. So, yes, it is all starting to make sense, I think. LOL Parts were ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice;...
Forum - 08/18/2023
... to attach to pending claims and then go back to 'view transactions' to verify it went. Just had a part warranty reject for attachment missing... I have had this happen a few times in the last few months, but I figured it was our internet dropping...
Forum - 01/05/2024
... was out of warranty. Should have a PET (depending on the situation) or you could be looking at a parts warranty situation. Without more detail it is hard to say. ...
Forum - 12/15/2023
... my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations, calling me, or looking at the VIS...
Warranty Admins creating and documenting Extended Warranty Claims - 12/26/2023
... when I get one of these, I have to start from scratch and extract the info from the various parties involved. Your thoughts are kindly appreciated....
Forum - 11/08/2023
... after the programming there was still an issue and found that the module had failed. Of course the part has to be ordered. Now I know that the diag will go with the module replacement repair order but would you all claim the programming on this first...
Forum - 01/26/2024
... does not indicate that PRA restriction is for cosmetic issues only, it says if you are replacing a part you have to get approval. The only exception I am aware of is if you are doing an out of warranty policy repair, then you don't need it. It is always...
Forum - 01/24/2024
... cases: when replacing a component due to transportation damage (ZTPT) or over the counter part warranty (ZPTC), when the component can be repaired via refinishing or replacing a sub-component, if a cushion only is being replaced, when replacing a component...
... with time to perform the regens and fuel quality tests. It is now rejecting for OLH over and also parts excessive. I know the OLH would have to be approved either way. Is this the correct way to submit and 'H' route it or should each bank be claimed...
Re: Question regarding technician documentation - 07/22/2015
... of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including...
Re: Closest Available Labor Operation - 07/09/2015
... use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
What Would You Do - 08/15 - 07/30/2015
... care of, the service manager agreed to replace the transmission as a policy decision with customer participation. Because special coverage 14404 remained open on the vehicle, the service manager wanted the warranty administrator to submit a transaction...
Re: Closest Available Labor Operation - 08/20/2015
... I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for...
Re: What Would You Do - 04/16 - 04/29/2016
The service manager opted to handle the paint repair utilizing his empowerment. The customer was charged participation based on the recommended amount from the calculator. Additionally, the defects were handled on individual lines. Kristen/jlwarra...
What Would You Do - 07/16 - 06/27/2016
... applied the appropriate labor operation for the repair, confirmed that the appropriate parts were charged out, and submitted the transactions for payment. After review of the accepted transactions, service management noticed that the claims did not...
Re: Rejection Code - 02/10/2016
That particular error code is received when the labor operation does not apply to the VIN. For example, you have selected a labor operation for a diesel truck, but the VIN being repaired has a light duty gas engine or possibly you select a labor operation...
Android Auto update - 03/11/2016
... to everyone else? Specifically the "doing it during the PDI and getting 0.4 hours at full rate" part. Joe ...
Forum - 10/18/2016
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
What Would You Do - 08/16 - 07/28/2016
A 2015 Chevrolet Silverado is at the dealership service department to address a concern with a vibration in the vehicle and the center console shaking, at times, between 75-80 mph. The vehicle has approximately 1,500 miles on the odometer. Since the...
Re: ac delco reman alternator - 08/11/2016
Please refer to the Parts Policy and Procedure Manual Article 1.1.15 ACDelco Professional Alternator and Starter Warranty. "ACDelco Professional Reman and New Alternators and Starters are warranted by ACDelco to the original retail purchaser against...
Time Documentation Contest - WIN $500 - 08/29/2016
... are most likely to see them, i.e. near the time clock, their locker room, lunchroom, tool box, parts department, tech workstation computer, etc. Be sure to make multiple copies and be creative in your placement! Take a photo of the flyers in their...
Forum - 09/26/2016
Member participation has inspired us to step up our game. We are very impressed with members sharing photos of how they are improving time documentation at their dealership! We’ve extended the contest through 10/21/2016 We will provide...
What Would You Do - 10/16 - 09/27/2016
In June, the owner of a 2016 Buick Envision presented their vehicle to the service department with a vibration condition. The dealership technician test drove the vehicle to confirm the concern. The tech then set tire pressures to the recommended values,...
Forum - 08/01/2023
... charges I just put them on and submit for them. The only issue I usually have is someone in parts likes to make up the overnight charges rather than looking at the actual invoice so they don't always match or they will bill it on stock units which I...
Forum - 08/01/2023
Hi ewill3rd. So, yes, it is all starting to make sense, I think. LOL Parts were ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice;...
Forum - 08/18/2023
... to attach to pending claims and then go back to 'view transactions' to verify it went. Just had a part warranty reject for attachment missing... I have had this happen a few times in the last few months, but I figured it was our internet dropping...
Forum - 01/05/2024
... was out of warranty. Should have a PET (depending on the situation) or you could be looking at a parts warranty situation. Without more detail it is hard to say. ...
Forum - 12/15/2023
... my advisors most popular errors are: missing client signatures missing documents including VIS, parts warranty supporting invoices, sublet receipts out mileage out of warranty repairs - for not checking operations, calling me, or looking at the VIS...
Warranty Admins creating and documenting Extended Warranty Claims - 12/26/2023
... when I get one of these, I have to start from scratch and extract the info from the various parties involved. Your thoughts are kindly appreciated....
Forum - 11/08/2023
... after the programming there was still an issue and found that the module had failed. Of course the part has to be ordered. Now I know that the diag will go with the module replacement repair order but would you all claim the programming on this first...
Forum - 01/26/2024
... does not indicate that PRA restriction is for cosmetic issues only, it says if you are replacing a part you have to get approval. The only exception I am aware of is if you are doing an out of warranty policy repair, then you don't need it. It is always...
Forum - 01/24/2024
... cases: when replacing a component due to transportation damage (ZTPT) or over the counter part warranty (ZPTC), when the component can be repaired via refinishing or replacing a sub-component, if a cushion only is being replaced, when replacing a component...
Forum - 12/15/2022
... out the previous ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam....
Forum - 10/20/2022
... pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about that you could use the CAM-03...
What Would You Do? - 02/23 - 01/24/2023
... The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should the warranty administrator address the reject?...
Transportation code issue - 12/23/2022
... this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening and the end result is the dealer now stands not to get paid. ...
Forum - 07/27/2022
... able to offer these to anyone who would like to use them. Please note: my charts have a column for parts pricing based on a deal my SM and PM worked out, if you guys don't want to use that just delete that column on my sheets. As I said I still have...
Forum - 07/07/2022
... favor of reinventing the wheel with a new crew. On the dealer level, it has become a nightmare for parts and service to navigate. My biggest concern going forward is that the two manufacturers tend to copy each other, a lot. ...
Forum - 07/07/2022
... pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer didn't get all their service completed until July 7th is my completion date for the recall also 7/7/22 or is it okay to use...
Forum - 06/22/2022
... I explained the way that the warranty coverage (emissions related) works and that in my state a particular repair should not be covered they asked me, well what if the customer complains and says it should be, and I replied right back, then I show them...
Forum - 06/27/2023
... you would basically have to read through the procedures and see what the difference is in the parts removed. Your VIN is missing a digit or I would dig deeper. Doing some Google searches on a 2020 silverado 2500 I don't really see any pictures...
Forum - 06/27/2023
... and plenty of other goofy stuff. I even had one that paid and I had to fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously...
Forum - 06/15/2023
... are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are getting rejects, if you look at the time they clock as well that...
Forum - 04/24/2023
... shows open on your IVH then I would say you should be fine to submit this with the engine as parts and OLH to the recall as long as it was never completed. Again I would check with WSC because your rep is the one who will likely be looking at it....
Forum - 04/27/2023
... cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 05/09/2023
... I have always seen in 'Search Transactions' when adding a scan to a pending claim. Your excessive parts will clear warranty support, as long as your service manager authorized it. I got an email that Warranty Management would be down, Sunday, for maintenance....
Forum - 05/15/2023
... the sublet bill amount would have to based on 4.0hrs x your warranty rate and no tax. Any parts needed are billed at warranty rates. Make sure you get a detailed estimate/invoice showing the breakdown from the body shop of the repair and don't...
Forum - 03/10/2023
... like that missing I have a word template for a deficiency cover sheet. It has boxes for each department to address and I add bullet points for each. The advisor, the tech, the manager, parts, and warranty. I print it and attach it to the front of the...
21-NA-139 - 03/10/2023
... have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and time from the LTG? OR, would OLH be used to replace...
Forum - 04/12/2023
... of the muffler assembly. That would make it consequential damage so it would be OLH and parts on the pipe failure. That being said it is a real chicken or the egg situation. If the tech documents the muffler failure led to the pipe failure it might reduce...
Forum - 03/23/2023
... get me started. LOL :-) Here in California with all these storms we've been having? Trying to get parts here on time?...
Forum - 03/23/2023
... day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles...
Forum - 04/29/2022
... have to have olh indicators next to time to justify olh requested copy of prior jc to justify part replacement ...
Forum - 02/14/2022
... base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I would not do option number 3 since it is the same labor operation code. You...
Forum - 03/28/2022
... fax, or mail a copy of the job card to the customer. When repairs are completed and/or replacement parts ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent...
Forum - 05/12/2022
There is a message today in global about parts posting for $0 and how to fix it. Did anyone try the internet explorer mode I posted about above? So much for everything working when GM said it would. lol
Forum - 05/26/2022
... on these revelations, if the sensor is inside the SDM then you could use that opcode using partial time as long as it doesn't call for an SPS code. ...
... out the previous ticket, refund the customer then transfer the documentation to a new ticket with parts and labor and bill it as the repair. To me, the dealer doing a claim customer pay then submitting it as a reimbursement is the equivalent of a scam....
Forum - 10/20/2022
... pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about that you could use the CAM-03...
What Would You Do? - 02/23 - 01/24/2023
... The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should the warranty administrator address the reject?...
Transportation code issue - 12/23/2022
... this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening and the end result is the dealer now stands not to get paid. ...
Forum - 07/27/2022
... able to offer these to anyone who would like to use them. Please note: my charts have a column for parts pricing based on a deal my SM and PM worked out, if you guys don't want to use that just delete that column on my sheets. As I said I still have...
Forum - 07/07/2022
... favor of reinventing the wheel with a new crew. On the dealer level, it has become a nightmare for parts and service to navigate. My biggest concern going forward is that the two manufacturers tend to copy each other, a lot. ...
Forum - 07/07/2022
... pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer didn't get all their service completed until July 7th is my completion date for the recall also 7/7/22 or is it okay to use...
Forum - 06/22/2022
... I explained the way that the warranty coverage (emissions related) works and that in my state a particular repair should not be covered they asked me, well what if the customer complains and says it should be, and I replied right back, then I show them...
Forum - 06/27/2023
... you would basically have to read through the procedures and see what the difference is in the parts removed. Your VIN is missing a digit or I would dig deeper. Doing some Google searches on a 2020 silverado 2500 I don't really see any pictures...
Forum - 06/27/2023
... and plenty of other goofy stuff. I even had one that paid and I had to fix an issue with customer participation and when I resubmitted it the system rejected it for the opcode not being compatible with the vehicle... mind you on a claim that I had previously...
Forum - 06/15/2023
... are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are getting rejects, if you look at the time they clock as well that...
Forum - 04/24/2023
... shows open on your IVH then I would say you should be fine to submit this with the engine as parts and OLH to the recall as long as it was never completed. Again I would check with WSC because your rep is the one who will likely be looking at it....
Forum - 04/27/2023
... cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 05/09/2023
... I have always seen in 'Search Transactions' when adding a scan to a pending claim. Your excessive parts will clear warranty support, as long as your service manager authorized it. I got an email that Warranty Management would be down, Sunday, for maintenance....
Forum - 05/15/2023
... the sublet bill amount would have to based on 4.0hrs x your warranty rate and no tax. Any parts needed are billed at warranty rates. Make sure you get a detailed estimate/invoice showing the breakdown from the body shop of the repair and don't...
Forum - 03/10/2023
... like that missing I have a word template for a deficiency cover sheet. It has boxes for each department to address and I add bullet points for each. The advisor, the tech, the manager, parts, and warranty. I print it and attach it to the front of the...
21-NA-139 - 03/10/2023
... have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and time from the LTG? OR, would OLH be used to replace...
Forum - 04/12/2023
... of the muffler assembly. That would make it consequential damage so it would be OLH and parts on the pipe failure. That being said it is a real chicken or the egg situation. If the tech documents the muffler failure led to the pipe failure it might reduce...
Forum - 03/23/2023
... get me started. LOL :-) Here in California with all these storms we've been having? Trying to get parts here on time?...
Forum - 03/23/2023
... day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that the only opcode you put in the recall is for 4% of the vehicles...
Forum - 04/29/2022
... have to have olh indicators next to time to justify olh requested copy of prior jc to justify part replacement ...
Forum - 02/14/2022
... base time of 0.7, add time for appropriate diagnosis and the glow plug on the second bank will be parts and OLH to the base operation code based on actual punch time up to 0.7 I would not do option number 3 since it is the same labor operation code. You...
Forum - 03/28/2022
... fax, or mail a copy of the job card to the customer. When repairs are completed and/or replacement parts ordered and the vehicle is safely operable and/or the vehicle leaves the premise, the job card must be closed and processed through the Service Agent...
Forum - 05/12/2022
There is a message today in global about parts posting for $0 and how to fix it. Did anyone try the internet explorer mode I posted about above? So much for everything working when GM said it would. lol
Forum - 05/26/2022
... on these revelations, if the sensor is inside the SDM then you could use that opcode using partial time as long as it doesn't call for an SPS code. ...
Forum - 06/01/2022
... careful on that hose, it only applies to certain 2017 models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in...
Forum - 06/03/2022
... give me the ammunition to get with management and work on resolving it so I am happy about that part at least....
Forum - 06/17/2022
... I'm sure that wasn't done. Customer was not happy about this and feels that GM should have also participated in the repair. The only thing I have is a PET no pre auth was done. Do I need a pre auth too?...
Forum - 06/14/2022
... serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she usually pulled the wrong one...
Forum - 06/13/2022
... GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy Manual, and any bulletin. It's not clearly stated. Example: Non-GM tonneau cover or a camper shell...
Forum - 08/16/2021
Jennifer, I hope you mean "20.00" for airbag handling. All my admin fees go to service policy except ESC handling, parts has a way to pre-bill me on those so it goes to one of their accounts. Otherwise I collect them and put them to a "slush" account...
Forum - 07/31/2021
Most of these are not ST anymore. Put your VIN in SI and use the Warranty Job Aid and put your lifter part number in. That should get you the actual times. SI is doing something right now that is very confusing. As they establish times they are not removing...
Forum - 09/28/2021
... year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the manager is responsible to review and sign for straight time and the...
Forum - 11/22/2021
I am in total agreement with Mary. I think I had one not long ago as well. Reading the recall isn't really that hard is it? I didn't see the clause that said "if there are no parts just do what you want". It says to replace the jack.
Forum - 12/03/2021
... go to Helpdesk link BEFORE logging in. I only use IE if I have to check/create a PRA, or add parts to a claim. Also, the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing...
Forum - 12/13/2021
... not. The only things I really have set in a cheatbook are things such as manually entered part #'s & per unit prices that are not easily found...
Forum - 01/19/2022
... go by,,,i have seen dealers with a very high ranking get audited because they were high in one particular area that got the audit staff interested in them. you could tell that because i would go with them and see the kind of claims they were auditing. ...
Forum - 02/01/2022
I am certain that I have seen the single-use callouts in the parts catalog as well. You are welcome!
Forum - 01/28/2022
... on the powertrain table but the vehicle context does not include that specific opcode for that part number. This is certainly possible. This assumes the tech's diagnosis was correct. From a technical standpoint I would like to have a lot more detail...
Forum - 06/18/2021
... time based off the info already gathered. With that being said, it does not apply when it is only PART of an issue. I would then analyze if there were more than 1 failure that needs to be separated accordingly. You will run into cases where customer...
Forum - 07/28/2021
No add time, if not specifically mentioned and mileage out corrected. Sealer is dependent if it is listed in particular bulletin. Personally, I would not pay tech for the supposed reprogramming, if they cannot supply all the wcc's asscoiated with...
What Would You Do - 05/21 - 04/29/2021
... in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978 Valve Lifter...
Forum - 05/06/2021
... if you use a TSB and it says it is out, then it is out. This nonsense with saying "well one of the parts we are replacing is under warranty" and trying to justify it that way is just dumb. I'm in a situation here where I have to keep saying no because...
Forum - 05/06/2021
... old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and tech, but they will just have to suck it up. :) ...
Forum - 05/25/2021
... leaning towards doing this using the lifter as the failed component and having my manager sign for parts for the VLOM and reference the TSB. If I had my time travel option this would be easier because I could address it before it is in my lap to deal...
Forum - 06/17/2021
... a CCND, now it is back in way too short a time and they want to say there is an issue with the parts? I have yet to see one of these come back. I bet if you look at your DMS history you'll find even more visits with air bag light issues that didn't get...
Forum - 02/04/2021
... you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare circumstances. As always an explanation in general comments would be best unless it needs...
Forum - 02/15/2021
... on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 03/25/2021
... and emissions recalls, emission control system warranty, GM maintenance programs, and replacement part warranties may be provided. Any other repair coverage may be considered if the failure appears to be a defect in material or workmanship covered by...
Forum - 04/06/2021
... written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most likely." It's...
... careful on that hose, it only applies to certain 2017 models. Net Admin (NIA) is $1140.00. (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in...
Forum - 06/03/2022
... give me the ammunition to get with management and work on resolving it so I am happy about that part at least....
Forum - 06/17/2022
... I'm sure that wasn't done. Customer was not happy about this and feels that GM should have also participated in the repair. The only thing I have is a PET no pre auth was done. Do I need a pre auth too?...
Forum - 06/14/2022
... serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she usually pulled the wrong one...
Forum - 06/13/2022
... GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy Manual, and any bulletin. It's not clearly stated. Example: Non-GM tonneau cover or a camper shell...
Forum - 08/16/2021
Jennifer, I hope you mean "20.00" for airbag handling. All my admin fees go to service policy except ESC handling, parts has a way to pre-bill me on those so it goes to one of their accounts. Otherwise I collect them and put them to a "slush" account...
Forum - 07/31/2021
Most of these are not ST anymore. Put your VIN in SI and use the Warranty Job Aid and put your lifter part number in. That should get you the actual times. SI is doing something right now that is very confusing. As they establish times they are not removing...
Forum - 09/28/2021
... year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed to be based on straight time, but as I said above, the manager is responsible to review and sign for straight time and the...
Forum - 11/22/2021
I am in total agreement with Mary. I think I had one not long ago as well. Reading the recall isn't really that hard is it? I didn't see the clause that said "if there are no parts just do what you want". It says to replace the jack.
Forum - 12/03/2021
... go to Helpdesk link BEFORE logging in. I only use IE if I have to check/create a PRA, or add parts to a claim. Also, the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing...
Forum - 12/13/2021
... not. The only things I really have set in a cheatbook are things such as manually entered part #'s & per unit prices that are not easily found...
Forum - 01/19/2022
... go by,,,i have seen dealers with a very high ranking get audited because they were high in one particular area that got the audit staff interested in them. you could tell that because i would go with them and see the kind of claims they were auditing. ...
Forum - 02/01/2022
I am certain that I have seen the single-use callouts in the parts catalog as well. You are welcome!
Forum - 01/28/2022
... on the powertrain table but the vehicle context does not include that specific opcode for that part number. This is certainly possible. This assumes the tech's diagnosis was correct. From a technical standpoint I would like to have a lot more detail...
Forum - 06/18/2021
... time based off the info already gathered. With that being said, it does not apply when it is only PART of an issue. I would then analyze if there were more than 1 failure that needs to be separated accordingly. You will run into cases where customer...
Forum - 07/28/2021
No add time, if not specifically mentioned and mileage out corrected. Sealer is dependent if it is listed in particular bulletin. Personally, I would not pay tech for the supposed reprogramming, if they cannot supply all the wcc's asscoiated with...
What Would You Do - 05/21 - 04/29/2021
... in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must be replaced. There are two bulletin specific labor operations available for repairs performed on involved vehicles: 4080978 Valve Lifter...
Forum - 05/06/2021
... if you use a TSB and it says it is out, then it is out. This nonsense with saying "well one of the parts we are replacing is under warranty" and trying to justify it that way is just dumb. I'm in a situation here where I have to keep saying no because...
Forum - 05/06/2021
... old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and tech, but they will just have to suck it up. :) ...
Forum - 05/25/2021
... leaning towards doing this using the lifter as the failed component and having my manager sign for parts for the VLOM and reference the TSB. If I had my time travel option this would be easier because I could address it before it is in my lap to deal...
Forum - 06/17/2021
... a CCND, now it is back in way too short a time and they want to say there is an issue with the parts? I have yet to see one of these come back. I bet if you look at your DMS history you'll find even more visits with air bag light issues that didn't get...
Forum - 02/04/2021
... you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare circumstances. As always an explanation in general comments would be best unless it needs...
Forum - 02/15/2021
... on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 03/25/2021
... and emissions recalls, emission control system warranty, GM maintenance programs, and replacement part warranties may be provided. Any other repair coverage may be considered if the failure appears to be a defect in material or workmanship covered by...
Forum - 04/06/2021
... written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most likely." It's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
Forum - 09/29/2020
... that is submitted as a ZSET transaction (aftermarket accessory that is not PDI installed LPO) - no parts/labor time is claimed. ...
Forum - 09/24/2020
As others have said, management OLH and excessive parts authorization for consequential damage related to torque converter failure. Identify OLH related time stamps, scan with job card and H route with attachments. Variable diagnostic time could potentially...
What Would You Do - 10/20 - 09/22/2020
... The Policy Evaluation Tool was completed as well as DMA approval requested to deviate from the PET participation result.Both the PET and the transaction were submitted with labor operation 1443174 – body side outer panel full refinish color/clear...
Forum - 11/24/2020
Hi cbrown01: What is the reason for requesting prior approval? Is it possibly a Policy Adjustment outside of the GM participation range calculated by the PET, by chance? Wholesale prior approval would be requested by repair line vs by job card (when...
Forum - 12/22/2020
... at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling allowance does not apply." ...
Forum - 06/23/2020
Doesn't sound like the tech is testing it right and just throwing parts at the car. If purge and vent were both bad you'd get a lot more than a large leak code. Should be 2 lines because they are related to the symptom the customer brought it in...
Local rental office not complying with P&P - 07/16/2020
... whatever, and two by the help desk that they were unable to get them to lower their rates at this particular store. We had to eat the balance. Now I have a buy back case where we were told to put this person in a rental. The customer...
Forum - 07/23/2020
... you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to contact your WSC rep and ask how he/she would like it submitted because they are probably restricted operations anyway. You...
Forum - 08/31/2020
Hi bode! When the part quantity exceeds 99, the remaining quantity is entered in miscellaneous net, as you mentioned. (priced at $1.50/10 grams). What amount is entered in the Miscellaneous Net field on your transaction? Watch our online training...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... is 1.7, plus the oil change that I normally pay my guys .5 for. That is 2.2 labor on top of the parts and GM says that I get $205???????? Anybody hit this hurdle yet? I'm dying for input on this one. I emailed my Manager of Aftersales, WFM and the boss...
Forum - 08/21/2020
... to put it through as a ZREG and just put notes in the general comments section to identify it as a parts warranty from a customer purchase, reference the original job card and date. Maybe someone else could shed some perspective. I sometimes have issues...
Forum - 02/03/2020
... when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted as other hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch...
Forum - 02/24/2020
... accepted for payment, with no debits, it is a pretty good example of the technician throwing parts at the vehicle. As ewill3rd mentioned, once the root cause of failure is identified, the previous repairs should be reviewed for legitimacy with self-debits...
Forum - 02/07/2020
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond...
Forum - 01/17/2020
... lines attempted to submit, the 2nd line was related to the first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global...
Forum - 01/17/2020
... it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if it is too low they should be "advising"...
What Would You Do - 02/20 - 01/29/2020
... that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410...
Forum - 03/24/2020
... process for doing a PET and Pre-approval for deviation if covering 100% for the customer. If your parts department has a bill it has to be paid, but if you contact the ESC with the proper information they will fix your invoice to $0 and you should b...
Forum - 03/24/2020
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are...
Forum - 04/21/2020
... I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this truck for sure has the sensors. The recall instructions say nothing about "with or without" so my assumption was that they all have the...
Forum - 04/22/2020
... glass sealer. It was costing more for us to buy than the net allowance, and it was rejecting for parts that are required in the procedure. They supposedly fixed both and those claims are paying better as well. Thanks everyone for your input....
Forum - 05/26/2020
... reimbursed to the customer in Net/Reimbursement with the reimbursement check number documented. No parts or labor is submitted with the reimbursement transaction (as the repair is not being performed a second time). A $20 administrative allowance may...
Forum - 10/01/2019
... is claimed in GWM in grams. GWM quantity of 1 = 10 grams. Refer to the "Submitting Bulk Parts on a Transaction" job aid in the Warranty Administration Resource Center for specific detail on billing R1234YF on a warranty transaction....
Forum - 09/10/2019
... Revenue: Administrative Allowance online training video by clicking HERE or the Warranty Parts Center online training video by clicking HERE....
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
Forum - 09/29/2020
... that is submitted as a ZSET transaction (aftermarket accessory that is not PDI installed LPO) - no parts/labor time is claimed. ...
Forum - 09/24/2020
As others have said, management OLH and excessive parts authorization for consequential damage related to torque converter failure. Identify OLH related time stamps, scan with job card and H route with attachments. Variable diagnostic time could potentially...
What Would You Do - 10/20 - 09/22/2020
... The Policy Evaluation Tool was completed as well as DMA approval requested to deviate from the PET participation result.Both the PET and the transaction were submitted with labor operation 1443174 – body side outer panel full refinish color/clear...
Forum - 11/24/2020
Hi cbrown01: What is the reason for requesting prior approval? Is it possibly a Policy Adjustment outside of the GM participation range calculated by the PET, by chance? Wholesale prior approval would be requested by repair line vs by job card (when...
Forum - 12/22/2020
... at the net amount paid by Service Agent less any discounts or allowances applicable. The parts handling allowance does not apply." ...
Forum - 06/23/2020
Doesn't sound like the tech is testing it right and just throwing parts at the car. If purge and vent were both bad you'd get a lot more than a large leak code. Should be 2 lines because they are related to the symptom the customer brought it in...
Local rental office not complying with P&P - 07/16/2020
... whatever, and two by the help desk that they were unable to get them to lower their rates at this particular store. We had to eat the balance. Now I have a buy back case where we were told to put this person in a rental. The customer...
Forum - 07/23/2020
... you are doing BOTH and they share a 9090 cause of failure (TSB) that it should be one line with parts and OLH. My advise would be to contact your WSC rep and ask how he/she would like it submitted because they are probably restricted operations anyway. You...
Forum - 08/31/2020
Hi bode! When the part quantity exceeds 99, the remaining quantity is entered in miscellaneous net, as you mentioned. (priced at $1.50/10 grams). What amount is entered in the Miscellaneous Net field on your transaction? Watch our online training...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... is 1.7, plus the oil change that I normally pay my guys .5 for. That is 2.2 labor on top of the parts and GM says that I get $205???????? Anybody hit this hurdle yet? I'm dying for input on this one. I emailed my Manager of Aftersales, WFM and the boss...
Forum - 08/21/2020
... to put it through as a ZREG and just put notes in the general comments section to identify it as a parts warranty from a customer purchase, reference the original job card and date. Maybe someone else could shed some perspective. I sometimes have issues...
Forum - 02/03/2020
... when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted as other hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch...
Forum - 02/24/2020
... accepted for payment, with no debits, it is a pretty good example of the technician throwing parts at the vehicle. As ewill3rd mentioned, once the root cause of failure is identified, the previous repairs should be reviewed for legitimacy with self-debits...
Forum - 02/07/2020
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond...
Forum - 01/17/2020
... lines attempted to submit, the 2nd line was related to the first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global...
Forum - 01/17/2020
... it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if it is too low they should be "advising"...
What Would You Do - 02/20 - 01/29/2020
... that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410...
Forum - 03/24/2020
... process for doing a PET and Pre-approval for deviation if covering 100% for the customer. If your parts department has a bill it has to be paid, but if you contact the ESC with the proper information they will fix your invoice to $0 and you should b...
Forum - 03/24/2020
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are...
Forum - 04/21/2020
... I don't know if it has the physical sensors but it does have JBP. I just checked the parts catalog and this truck for sure has the sensors. The recall instructions say nothing about "with or without" so my assumption was that they all have the...
Forum - 04/22/2020
... glass sealer. It was costing more for us to buy than the net allowance, and it was rejecting for parts that are required in the procedure. They supposedly fixed both and those claims are paying better as well. Thanks everyone for your input....
Forum - 05/26/2020
... reimbursed to the customer in Net/Reimbursement with the reimbursement check number documented. No parts or labor is submitted with the reimbursement transaction (as the repair is not being performed a second time). A $20 administrative allowance may...
Forum - 10/01/2019
... is claimed in GWM in grams. GWM quantity of 1 = 10 grams. Refer to the "Submitting Bulk Parts on a Transaction" job aid in the Warranty Administration Resource Center for specific detail on billing R1234YF on a warranty transaction....
Forum - 09/10/2019
... Revenue: Administrative Allowance online training video by clicking HERE or the Warranty Parts Center online training video by clicking HERE....
Forum - 07/17/2019
... in my dependency field. Some time back I got some chargebacks but I figured them out for the most part. How many of these are you seeing? BTW something I just read said to put in the "last" code, which is usually a final setup. I have been having luck...
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 10/16/2019
... the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential...
Forum - 02/07/2020
... a manifold/converter AFTER the salvage title was issued and it fell within guidelines for parts warranty coverage. PS, E code coverage isn't even as good as base warranty so in a non CA state it is useless. Coverage Code Applicable To Federal...
Forum - 07/06/2021
... provisions. Please consult CTA/CTP program guidelines All GM brand maintenance programs services Parts warranties (ZPTI and ZPTC transactions) Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility During...
Re: DEALERTRACK - 01/14/2016
... pay lines, but leave my warranty lines alone. I just come back and do my own booking. That part is really really nice. 3. The upstairs office likes the reports alot of heard too. Good luck! Here to help if you need it!:) Oh, and you get a customer...
What Would You Do - 06/14 - 06/06/2014
... Canister Purge Solenoid Valve, 4025690. After submission, the first line rejected due to a part incompatibility with the connector. The warranty administrator routed the transaction for payment. How should the warranty administrator account for the...
Re: 2009 Chev Aveo - 03/23/2012
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the...
Forum - 11/10/2017
... Diesel Particulate Matter Sensor Diagnostic Fault 17419 - Service Update ...
Forum - 02/12/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. Diagnostic,...
Forum - 03/02/2018
... the body assembly. This includes the hood, front fenders and all other front-end body sheet metal parts. Rust-Through: Any body sheet metal panel that rusts-through (an actual hole in the sheet metal) continues to be covered for up to: Passenger cars...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... - Pre-Delivery Service on Government Delivered Vehicles... Service Agent may be called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the GSA. The following policies apply: *Dealer...
What Would You Do? 04/08 - 04/21/2008
... to determine the cause of failure, the technician had to remove the driver seat assembly and partially remove the carpet. This was in addition to performing numerous diagnostic checks of the seat operation. The warranty administrator reviewed the claim...
Re: Taking a Poll - 06/10/2008
... LOUISIANA 10. FULL TIME 11. FEMALE 12. SERVICE SECRETARY, CASHIER FOR SERVICE, BODY SHOP, AND PARTS, RENTAL CLERK 13. NO, BUT WOULD LOVE TO 14. I AM PAID HOURLY...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... for 12 months or 12,000 miles, whichever first occurs. Repairs and/or replacement include parts and labor. • Dealer is to issue a Warranty Card (friction products only) along with a copy of the repair order. • Dealer is to verify warranty eligibility...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... been renamed to "Warranty News" and is now full color. New sections have been added: Processing Department Notes - Each day, our Warranty Claims Processing Service administers hundreds of repair orders from dealerships across the country. In this...
... in my dependency field. Some time back I got some chargebacks but I figured them out for the most part. How many of these are you seeing? BTW something I just read said to put in the "last" code, which is usually a final setup. I have been having luck...
Forum - 07/15/2019
Im haveing trouble closing out a over the counter parts ticket ZPCT im not sure how to submit this becouse i can not figure out what the op code would be?? its for a condensor.
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 10/16/2019
... the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential...
Forum - 02/07/2020
... a manifold/converter AFTER the salvage title was issued and it fell within guidelines for parts warranty coverage. PS, E code coverage isn't even as good as base warranty so in a non CA state it is useless. Coverage Code Applicable To Federal...
Forum - 07/06/2021
... provisions. Please consult CTA/CTP program guidelines All GM brand maintenance programs services Parts warranties (ZPTI and ZPTC transactions) Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility During...
Re: DEALERTRACK - 01/14/2016
... pay lines, but leave my warranty lines alone. I just come back and do my own booking. That part is really really nice. 3. The upstairs office likes the reports alot of heard too. Good luck! Here to help if you need it!:) Oh, and you get a customer...
What Would You Do - 06/14 - 06/06/2014
... Canister Purge Solenoid Valve, 4025690. After submission, the first line rejected due to a part incompatibility with the connector. The warranty administrator routed the transaction for payment. How should the warranty administrator account for the...
Re: 2009 Chev Aveo - 03/23/2012
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the...
Forum - 11/10/2017
... Diesel Particulate Matter Sensor Diagnostic Fault 17419 - Service Update ...
Forum - 02/12/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. Diagnostic,...
Forum - 03/02/2018
... the body assembly. This includes the hood, front fenders and all other front-end body sheet metal parts. Rust-Through: Any body sheet metal panel that rusts-through (an actual hole in the sheet metal) continues to be covered for up to: Passenger cars...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... - Pre-Delivery Service on Government Delivered Vehicles... Service Agent may be called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the GSA. The following policies apply: *Dealer...
What Would You Do? 04/08 - 04/21/2008
... to determine the cause of failure, the technician had to remove the driver seat assembly and partially remove the carpet. This was in addition to performing numerous diagnostic checks of the seat operation. The warranty administrator reviewed the claim...
Re: Taking a Poll - 06/10/2008
... LOUISIANA 10. FULL TIME 11. FEMALE 12. SERVICE SECRETARY, CASHIER FOR SERVICE, BODY SHOP, AND PARTS, RENTAL CLERK 13. NO, BUT WOULD LOVE TO 14. I AM PAID HOURLY...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... for 12 months or 12,000 miles, whichever first occurs. Repairs and/or replacement include parts and labor. • Dealer is to issue a Warranty Card (friction products only) along with a copy of the repair order. • Dealer is to verify warranty eligibility...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... been renamed to "Warranty News" and is now full color. New sections have been added: Processing Department Notes - Each day, our Warranty Claims Processing Service administers hundreds of repair orders from dealerships across the country. In this...
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122
Results found: 47
1 2
Warranty Parts Center - 10/21/2022
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Parts Department and Warranty Compliance - 04/13/2022
The Parts Department typically doesn't have a lot of involvement with warranty repairs, but they do have some. This video addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic Service...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Warranty Briefs: The Causal Part - 08/13/2018
... identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for the repair and indication of the causal part ultimately tell the story of...
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Customer Purchased Parts and Accessories - 04/02/2020
The majority of GM service replacement parts are warrantied for 24 months, unlimited mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will...
Missed Revenue - Parts Expediting - 02/02/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Consumer Part Warranty - 04/02/2020
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Lifetime Parts Warranty - 06/09/2022
The Certified Service Limited Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not...
Global Warranty Management Submission - 12/16/2016
... or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is used for transactions involving defective part reimbursement for parts originally sold over-the-counter. The...
Customer Participation - 03/20/2020
The Customer/Service Agent Participation Amount field of a warranty transaction is used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty...
Most Common Warranty Deviations - 03/08/2023
... can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after which they...
Warranty Briefs: Attaching a Document - 10/26/2022
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and...
Major Assembly Replacements - 05/26/2021
... on restriction such as select transmissions, gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following...
Tire Pre-Authorization - 07/20/2022
... correction description Labor Operation, Labor Time , Supplemental and/or OLH Time, if applicable Parts Total, Part Numbers, Net Item(s) and net item totals And finally, Comments Next, click on the Tire Authorization tab and complete the required fields. Choose...
Maintenance Programs - 04/11/2024
... should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed at a participating...
The Policy Evaluation Tool - 06/13/2023
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Tire Coverage - 07/21/2022
... truly defective otherwise, they will be charged back. You must work with the technician and the parts department to obtain all of the necessary tire specifications including the exact brand, size, load rating, speed rating and TPC number of the tire...
Courtesy Transportation - 04/12/2022
... are multiple reasons why a vehicle might need to be kept overnight: it's unsafe to operate, parts were unavailable, etc. but on the flip side, there are reasons why overnight repairs don't qualify for courtesy transportation scheduling a repair in the...
Paint Repairs - 10/02/2018
... allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches or...
Warranty Briefs: Air Conditioning - 12/08/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Here's...
Authorizations and Attachments - 06/27/2023
... transaction examples that require an attachment when it is necessary to route a claim to the WSC. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Sublet Repairs - 01/24/2024
... actual sublet invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair,...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... just one repair. If additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base...
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Parts Department and Warranty Compliance - 04/13/2022
The Parts Department typically doesn't have a lot of involvement with warranty repairs, but they do have some. This video addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic Service...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Warranty Briefs: The Causal Part - 08/13/2018
... identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for the repair and indication of the causal part ultimately tell the story of...
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Customer Purchased Parts and Accessories - 04/02/2020
The majority of GM service replacement parts are warrantied for 24 months, unlimited mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will...
Missed Revenue - Parts Expediting - 02/02/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Consumer Part Warranty - 04/02/2020
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Lifetime Parts Warranty - 06/09/2022
The Certified Service Limited Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not...
Global Warranty Management Submission - 12/16/2016
... or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is used for transactions involving defective part reimbursement for parts originally sold over-the-counter. The...
Customer Participation - 03/20/2020
The Customer/Service Agent Participation Amount field of a warranty transaction is used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty...
Most Common Warranty Deviations - 03/08/2023
... can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after which they...
Warranty Briefs: Attaching a Document - 10/26/2022
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and...
Major Assembly Replacements - 05/26/2021
... on restriction such as select transmissions, gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following...
Tire Pre-Authorization - 07/20/2022
... correction description Labor Operation, Labor Time , Supplemental and/or OLH Time, if applicable Parts Total, Part Numbers, Net Item(s) and net item totals And finally, Comments Next, click on the Tire Authorization tab and complete the required fields. Choose...
Maintenance Programs - 04/11/2024
... should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed at a participating...
The Policy Evaluation Tool - 06/13/2023
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Tire Coverage - 07/21/2022
... truly defective otherwise, they will be charged back. You must work with the technician and the parts department to obtain all of the necessary tire specifications including the exact brand, size, load rating, speed rating and TPC number of the tire...
Courtesy Transportation - 04/12/2022
... are multiple reasons why a vehicle might need to be kept overnight: it's unsafe to operate, parts were unavailable, etc. but on the flip side, there are reasons why overnight repairs don't qualify for courtesy transportation scheduling a repair in the...
Paint Repairs - 10/02/2018
... allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches or...
Warranty Briefs: Air Conditioning - 12/08/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Here's...
Authorizations and Attachments - 06/27/2023
... transaction examples that require an attachment when it is necessary to route a claim to the WSC. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Sublet Repairs - 01/24/2024
... actual sublet invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair,...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... just one repair. If additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base...
Cross-line Warranty - 12/11/2023
... experiences an emergency situation near a non-Chevrolet Service Agent, such as Buick or GMC those participating Service Agents have the ability to resolve the situation. Cross-line warranty allows GM Service Agents to perform warranty repairs on the...
Cadillac Maintenance - 06/15/2023
... Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark up. Oil and filters must be purchased through GM parts or authorized ACDelco...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Special Coverage Repairs - 09/24/2019
... covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment only...
Investigate Vehicle History - 01/23/2018
... the View Details link for additional transaction detail such as the repairing service agent and parts associated with the repair. The history section is especially helpful when establishing potential repeat repair situations. Policy Tip: If the customer's...
Transportation Transactions: Inspections - 03/21/2022
... Manual -Transportation, Vehicle Storage, and PDI Policy within article 1.1. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Transportation Transactions: Submissions - 02/24/2021
... there is damage to the vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should...
Empowerment - 08/05/2022
... the following situations Potential repeat repair transactions that are less than $ Excessive parts- parts total is less than $ Transactions with odometer discrepancies that are less than $ Policy transactions that total less than $2500 and within $500...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Warranty Coverage - 08/04/2021
... however, circumstances when a maintenance component can be considered defective not worn out or part of the scheduled maintenance, and should be covered under the terms of the warranty. If a decision is made to claim a maintenance related repair as warranty,...
Other Labor Hours - 03/06/2023
... sides and there is not a published Add Time or unique labor code, the labor code for the causal part is used. Both parts are claimed in the parts field and OLH is claimed for the labor necessary to replace/repair the opposite side. OLH time should not...
Battery Transaction Requirements - 04/23/2024
... is damaged. The cause of the damage must be documented in the cause field of the claim. If other parts are damaged and require replacement as a result of a leaking battery (e.g. cables) they must be claimed on the same repair line with appropriate authorization...
Missed Revenue - Recalls - 02/24/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance visits. Maintenance visit details are available in IVH. Best Practice: Document the percentage of...
Warranty Resource Center - 04/29/2022
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... card number, owner's concern cause of failure, correction cost of the repair, and factory part numbers. The Administrator will then issue a reference number. That reference number the protection plan number or last eight of the VIN must be documented...
Warranty Briefs: GWM User Manual - 05/25/2022
... manual is available by going to GlobalConnect and launching the app "Sales, Service, and Parts Policies Procedures" - find it by going to Departments/Service or from the App Center page. Select "Service and Parts" and you'll find the icon to launch the...
Emissions Warranty Coverage - 07/21/2022
... Component Limited Warranty include the camshaft position actuator, turbocharger, and diesel particulate filter. Emission Select Component Limited Warranty - Coverage Code E Select Emissions related components (powertrain control module and catalytic...
Diesel Exhaust Fluid - 08/15/2017
... information see the Diesel Engine Special Care section in bulletin 09-00-89-002. is entered in the Parts Field of the ZPDI transaction. ...
General Comments - 10/10/2017
... made, something is either added to the transaction that was missed on the original submission or a part of the transaction that the service agent should not have been paid for is removed. While the adjustment process does not require an explanation to...
Goodwill Tools - 03/26/2024
... your customer has had to bring their vehicle back for the third time because, previously the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Confirm Powertrain Coverage - 07/21/2023
... and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long they've been in the business. Remember that confirmation of powertrain coverage must take place before the repair is performed. Let's...
... experiences an emergency situation near a non-Chevrolet Service Agent, such as Buick or GMC those participating Service Agents have the ability to resolve the situation. Cross-line warranty allows GM Service Agents to perform warranty repairs on the...
Cadillac Maintenance - 06/15/2023
... Management with the appropriate labor operation based on the model and the service performed. Parts and oil are reimbursed at the published dealer net price plus applicable mark up. Oil and filters must be purchased through GM parts or authorized ACDelco...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Special Coverage Repairs - 09/24/2019
... covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment only...
Investigate Vehicle History - 01/23/2018
... the View Details link for additional transaction detail such as the repairing service agent and parts associated with the repair. The history section is especially helpful when establishing potential repeat repair situations. Policy Tip: If the customer's...
Transportation Transactions: Inspections - 03/21/2022
... Manual -Transportation, Vehicle Storage, and PDI Policy within article 1.1. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Transportation Transactions: Submissions - 02/24/2021
... there is damage to the vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should...
Empowerment - 08/05/2022
... the following situations Potential repeat repair transactions that are less than $ Excessive parts- parts total is less than $ Transactions with odometer discrepancies that are less than $ Policy transactions that total less than $2500 and within $500...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Warranty Coverage - 08/04/2021
... however, circumstances when a maintenance component can be considered defective not worn out or part of the scheduled maintenance, and should be covered under the terms of the warranty. If a decision is made to claim a maintenance related repair as warranty,...
Other Labor Hours - 03/06/2023
... sides and there is not a published Add Time or unique labor code, the labor code for the causal part is used. Both parts are claimed in the parts field and OLH is claimed for the labor necessary to replace/repair the opposite side. OLH time should not...
Battery Transaction Requirements - 04/23/2024
... is damaged. The cause of the damage must be documented in the cause field of the claim. If other parts are damaged and require replacement as a result of a leaking battery (e.g. cables) they must be claimed on the same repair line with appropriate authorization...
Missed Revenue - Recalls - 02/24/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... operations 0600213. There are a few key points to keep in mind Service Agents must use genuine GM parts and fluids. The program includes two maintenance visits. Maintenance visit details are available in IVH. Best Practice: Document the percentage of...
Warranty Resource Center - 04/29/2022
... listed with each. For example, the Policies, Procedures, and GWM tile houses a link to the Service Parts and Accessories Policies and Procedures as well as the following documents Dealer Empowerment and Portal Pre-Approval Requests, GWM Information,...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... card number, owner's concern cause of failure, correction cost of the repair, and factory part numbers. The Administrator will then issue a reference number. That reference number the protection plan number or last eight of the VIN must be documented...
Warranty Briefs: GWM User Manual - 05/25/2022
... manual is available by going to GlobalConnect and launching the app "Sales, Service, and Parts Policies Procedures" - find it by going to Departments/Service or from the App Center page. Select "Service and Parts" and you'll find the icon to launch the...
Emissions Warranty Coverage - 07/21/2022
... Component Limited Warranty include the camshaft position actuator, turbocharger, and diesel particulate filter. Emission Select Component Limited Warranty - Coverage Code E Select Emissions related components (powertrain control module and catalytic...
Diesel Exhaust Fluid - 08/15/2017
... information see the Diesel Engine Special Care section in bulletin 09-00-89-002. is entered in the Parts Field of the ZPDI transaction. ...
General Comments - 10/10/2017
... made, something is either added to the transaction that was missed on the original submission or a part of the transaction that the service agent should not have been paid for is removed. While the adjustment process does not require an explanation to...
Goodwill Tools - 03/26/2024
... your customer has had to bring their vehicle back for the third time because, previously the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Confirm Powertrain Coverage - 07/21/2023
... and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long they've been in the business. Remember that confirmation of powertrain coverage must take place before the repair is performed. Let's...
1 2