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A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Special Coverage Policy Updates: - 05/23/2016
When submitting a Special Coverage transaction, it is no longer necessary to select the "special coverage" flag. Additionally, if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when...
August 2015 Recall Update - 07/29/2015
... Cobalt, Pontiac G5, Saturn Ion originally sold or currently registered in AZ, CA, FL, NV, TX.Special Coverage 09275C: Fuel Odor or Spotting on Ground: The service repair for the special coverage has been revised to include the replacement of the fuel...
Special Coverage Policy Repairs - 08/27/2019
Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part...
March 2015 Recall Update - 02/23/2015
... and clean DRL circuit grounds. The recall applies to certain 2004-2008 Chevrolet Aveo vehicles.Special Coverage 14119: Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification...
Special Coverage - 11/21/2022
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Branded Titles and Special Coverage - 08/30/2012
It is now permissible to perform a Special Coverage on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are...
Reject of the Month - 11/18/2013
A customer contacted their local service department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate"...
Reject of the Month - 02/23/2015
... power and cutting off. The condition was found to be related to the negative battery cable, Special Coverage 14311. After reviewing IVH, it was found that the Special Coverage applied to the vehicle and the technician performed the repair. The...
October 2015 Recall Update - 10/02/2015
... coolant heater cord to address the concern. The recall is in effect until September 30, 2017.Special Coverage 14329B: Loss of Power Steering Assist: The bulletin has been updated to include revisions to the Part Information section and to the torque...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Special Coverage Adjustment 04039C - 01/06/2010
Injectors-Replace: Update to the special coverage to incorporate Technical Service Bulletins 03-06-04-036B and 04-06-04-007I into the special coverage bulletin. The special coverage applies to certain 2001-2004 Chevrolet Silverado, 2001-2004 GMC Sierra,...
Reject of the Month - 12/01/2015
Error Code 825: Labor code 7441770 is not covered by service contract or special coverage...with Error Code 243: Reject 825 cannot be authorized and must be corrected.A dealer submitted a transaction for payment on completion of Special Coverage 15356....
Special Coverage - 04/12/2013
The owner of a 2006 Chevrolet TrailBlazer visited their local dealership to inquire about reimbursement for special coverage 10054. The owner had the repair outlined within the bulletin performed prior to receiving the notification. The service agent...
June 2017 Recall Update - 05/22/2017
Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated...
May 2015 Recall Update - 04/28/2015
... assembly, which contains the PRNDM control module. Approximately 3,690 vehicles are involved. Special Coverage 13386A: Nitrogen Oxide (NOx) Sensor: The special coverage bulletin has been updated to include labor codes for the replacement of a single...
September 2016 Recall Update - 08/23/2016
... As a result, the parts, service, and warranty sections of the bulletin have been revised. Special Coverage 15682-01: Primary Tank Module Flange Fuel and Vapor Leaks: Approximately 134,000 vehicles are involved in the special coverage that affects...
Special Coverage Transaction Submission Changes - 05/26/2016
... issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank...
August 2013 Recall Update - 07/30/2013
Special Coverage 10054E: Fuel Level Sensor Contact Wear: The special coverage has been revised to discontinue the 50% customer co-pay policy. GM will now pay 100% of the total cost for the repair. The policy update is retroactive and customers may be...
September 2015 Recall Update - 09/03/2015
... It is anticipated that the necessary parts will become available in the second quarter of 2016.Special Coverage 14588: Engine Cooling Fan Motor: Approximately 30,000 vehicles are involved in the recall that affects certain vehicles that are equipped...
September 2020 Recall Update - 08/25/2020
... labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07 Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The special coverage bulletin has been updated to reflect the revised...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Special Coverage Repairs - 09/24/2019
Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part...
Forum - 02/01/2017
Last year they changed the rules on special coverages and it became but if there is a special coverage that covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are...
April 2015 Recall Update - 03/26/2015
... serviced with a suspect replacement shift cable - 2005-2007 Saturn Aura, and 2005-2008 Pontiac G6.Special Coverage Adjustment 14264A: Evaporative Emission Canister Vent Solenoid Valve: The warranty transaction section of the bulletin has been revised....
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Special Coverage Policy Updates: - 05/23/2016
When submitting a Special Coverage transaction, it is no longer necessary to select the "special coverage" flag. Additionally, if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when...
August 2015 Recall Update - 07/29/2015
... Cobalt, Pontiac G5, Saturn Ion originally sold or currently registered in AZ, CA, FL, NV, TX.Special Coverage 09275C: Fuel Odor or Spotting on Ground: The service repair for the special coverage has been revised to include the replacement of the fuel...
Special Coverage Policy Repairs - 08/27/2019
Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part...
March 2015 Recall Update - 02/23/2015
... and clean DRL circuit grounds. The recall applies to certain 2004-2008 Chevrolet Aveo vehicles.Special Coverage 14119: Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification...
Special Coverage - 11/21/2022
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Branded Titles and Special Coverage - 08/30/2012
It is now permissible to perform a Special Coverage on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are...
Reject of the Month - 11/18/2013
A customer contacted their local service department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate"...
Reject of the Month - 02/23/2015
... power and cutting off. The condition was found to be related to the negative battery cable, Special Coverage 14311. After reviewing IVH, it was found that the Special Coverage applied to the vehicle and the technician performed the repair. The...
October 2015 Recall Update - 10/02/2015
... coolant heater cord to address the concern. The recall is in effect until September 30, 2017.Special Coverage 14329B: Loss of Power Steering Assist: The bulletin has been updated to include revisions to the Part Information section and to the torque...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Special Coverage Adjustment 04039C - 01/06/2010
Injectors-Replace: Update to the special coverage to incorporate Technical Service Bulletins 03-06-04-036B and 04-06-04-007I into the special coverage bulletin. The special coverage applies to certain 2001-2004 Chevrolet Silverado, 2001-2004 GMC Sierra,...
Reject of the Month - 12/01/2015
Error Code 825: Labor code 7441770 is not covered by service contract or special coverage...with Error Code 243: Reject 825 cannot be authorized and must be corrected.A dealer submitted a transaction for payment on completion of Special Coverage 15356....
Special Coverage - 04/12/2013
The owner of a 2006 Chevrolet TrailBlazer visited their local dealership to inquire about reimbursement for special coverage 10054. The owner had the repair outlined within the bulletin performed prior to receiving the notification. The service agent...
June 2017 Recall Update - 05/22/2017
Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated...
May 2015 Recall Update - 04/28/2015
... assembly, which contains the PRNDM control module. Approximately 3,690 vehicles are involved. Special Coverage 13386A: Nitrogen Oxide (NOx) Sensor: The special coverage bulletin has been updated to include labor codes for the replacement of a single...
September 2016 Recall Update - 08/23/2016
... As a result, the parts, service, and warranty sections of the bulletin have been revised. Special Coverage 15682-01: Primary Tank Module Flange Fuel and Vapor Leaks: Approximately 134,000 vehicles are involved in the special coverage that affects...
Special Coverage Transaction Submission Changes - 05/26/2016
... issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank...
August 2013 Recall Update - 07/30/2013
Special Coverage 10054E: Fuel Level Sensor Contact Wear: The special coverage has been revised to discontinue the 50% customer co-pay policy. GM will now pay 100% of the total cost for the repair. The policy update is retroactive and customers may be...
September 2015 Recall Update - 09/03/2015
... It is anticipated that the necessary parts will become available in the second quarter of 2016.Special Coverage 14588: Engine Cooling Fan Motor: Approximately 30,000 vehicles are involved in the recall that affects certain vehicles that are equipped...
September 2020 Recall Update - 08/25/2020
... labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07 Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The special coverage bulletin has been updated to reflect the revised...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Special Coverage Repairs - 09/24/2019
Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part...
Forum - 02/01/2017
Last year they changed the rules on special coverages and it became but if there is a special coverage that covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are...
April 2015 Recall Update - 03/26/2015
... serviced with a suspect replacement shift cable - 2005-2007 Saturn Aura, and 2005-2008 Pontiac G6.Special Coverage Adjustment 14264A: Evaporative Emission Canister Vent Solenoid Valve: The warranty transaction section of the bulletin has been revised....
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
Reject of the Month - 01/11/2016
... reason BT on VIN xxxx. Error 825: Labor code xxxxx is not covered by service contract or special coverage.Article 1.5 of the Service Policies & Procedures Manual states the following in regard to Voided Warranties and Branded Titles: The New...
Reimbursing Customers for Product Field Actions - 01/19/2012
Product Field Actions are known to most dealership personnel as simply a recall or a special policy. There are a variety of different recall categories such as safety, emissions, noncompliance, and customer satisfaction, and a recall typically never expires....
Warranty Blocks and Special Coverages? - 03/23/2021
... Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even though there may be a warranty block on a vehicle, the above situations can still...
July 2016 Recall Update - 06/27/2016
... manufactured in such a way as to have a potential for the intrusion of moisture over time. Special Coverage 15821: Catalytic Converter Clamp Exhaust Leak: Approximately 18,000 Chevrolet Silverado and GMC Sierra trucks equipped with chassis/cab and...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
Typically, special policies outline specific defects that are not necessarily safety concerns but may require repair for customer satisfaction. Special coverage essentially applies extended coverage for a specific component beyond the terms of the factory...
Forum - 12/22/2017
No service management auth is required to perform a special coverage repair. If you do a special coverage repair outside of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely...
July 2012 Recall Update - 07/02/2012
Special Coverage 11135 - Heating, Ventilation, Air Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
Forum - 09/05/2017
As stated in P&P Article 1.1.1 : Service Agents are advised of special coverage adjustment programs through the release of a special coverage bulletin. The bulletin identifies vehicles and components covered, mileage and time limitations, as well...
February 2015 Recall Update - 01/21/2015
... Cruze, Equinox, and GMC Terrain vehicles. The recall is in effect until December 31, 2016.Special Coverage 13386: Nitrogen Oxide (NOx) Sensor: Certain 2010 and 2011 Chevrolet Express and GMC Savana and 2011 Chevrolet Silverado and GMC Sierra 2500/3500...
Special Coverage rejects for T lops - 10/24/2011
... under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage rejects and I have to fix it in the GM site by selecting "Is this special coverage"....
Forum - 10/03/2017
After reviewing the Special Coverage: it appears as though the battery issue is a separate concern/condition - not related to the special coverage. Please see the Condition Statement contained within the special coverage bulletin for effects relating...
May 2019 Recall Update - 04/22/2019
Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion....
Special Coverage Reimbursement Form? - 10/24/2017
Hey,When reimbursing a customer for a repair that they paid for that is now covered by a special coverage, are we supposed to have the customer fill out the General Motors Product Field Action Customer Reimbursement Request Form or is that only necessary...
Special Coverage and Rental - 03/26/2018
I have a Job Card rejected saying vehicle is outside of the Bumper warranty and Powertrain warranty, the special coverage will not support a Rental vehicle. I thought as long as it is still within time and mileage of the Special Coverage 11340, rental...
Error Code 175 for Special Coverage 14582 - 01/17/2018
I have a claim for a 2011 Chevrolet Malibu that produced the same symptoms outlined in Special Coverage 14582. The vehicle is within both the time and mileage frame outlined within the bulletin (of course outside the new vehicle limited warranty). The...
special coverage 11175 - 06/05/2018
... (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this was performed and noe the shift cable broke again. The special...
special coverage n192219480 - 07/09/2019
what is the coverage date and miles on this?Format: Article
Special Coverage Policy - 10/01/2019
In this issue it stated that if a customer is outside mileage and time on a special coverage repair, the PET should be ran and that GM states that regardless of the results, dealers should not charge the customer for the repairs. I am totally confused....
Customer Reimbursement/Special Coverage - 10/26/2021
... the replacement of the valve cover and was charged for the repair which was later found to have a special coverage. We are now needing to reimburse the customer. I tried using the reimbursement LOP under the special coverage but it has since expired....
Customer reimbursement on special coverage - 08/15/2023
We have a customer who had the purge valve replaced in January of 2023 by us. Since then her vehicle became covered by N232395300. She came in requesting to be reimbursed. When a reimbursement is done then normally it is for the amount ...
Re: Special Coverage rejects for T lops - 10/24/2011
yea there is after you select the transaction type called catagory type click on it and one of the selections is a special policy
"NEW" SPECIAL COVERAGE ADJ #10054 - 08/11/2011
Has anyone read thru this new Special Coverage.... (only paying 50% ?????) The section on vehicles covered by Vehicle Service Contract (50% only) CONFUSED !!!!!! Does the Special Coverage pay 50% off bottom line - what if cust has deduct, how does...
SPECIAL COVERAGE #10054 - 09/07/2011
Has anyone had to deal with this special policy yet ???? I have a customer that has had the repairs done (prior to this policy coming out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. ***...
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
Reject of the Month - 01/11/2016
... reason BT on VIN xxxx. Error 825: Labor code xxxxx is not covered by service contract or special coverage.Article 1.5 of the Service Policies & Procedures Manual states the following in regard to Voided Warranties and Branded Titles: The New...
Reimbursing Customers for Product Field Actions - 01/19/2012
Product Field Actions are known to most dealership personnel as simply a recall or a special policy. There are a variety of different recall categories such as safety, emissions, noncompliance, and customer satisfaction, and a recall typically never expires....
Warranty Blocks and Special Coverages? - 03/23/2021
... Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even though there may be a warranty block on a vehicle, the above situations can still...
July 2016 Recall Update - 06/27/2016
... manufactured in such a way as to have a potential for the intrusion of moisture over time. Special Coverage 15821: Catalytic Converter Clamp Exhaust Leak: Approximately 18,000 Chevrolet Silverado and GMC Sierra trucks equipped with chassis/cab and...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
Typically, special policies outline specific defects that are not necessarily safety concerns but may require repair for customer satisfaction. Special coverage essentially applies extended coverage for a specific component beyond the terms of the factory...
Forum - 12/22/2017
No service management auth is required to perform a special coverage repair. If you do a special coverage repair outside of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely...
July 2012 Recall Update - 07/02/2012
Special Coverage 11135 - Heating, Ventilation, Air Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
Forum - 09/05/2017
As stated in P&P Article 1.1.1 : Service Agents are advised of special coverage adjustment programs through the release of a special coverage bulletin. The bulletin identifies vehicles and components covered, mileage and time limitations, as well...
February 2015 Recall Update - 01/21/2015
... Cruze, Equinox, and GMC Terrain vehicles. The recall is in effect until December 31, 2016.Special Coverage 13386: Nitrogen Oxide (NOx) Sensor: Certain 2010 and 2011 Chevrolet Express and GMC Savana and 2011 Chevrolet Silverado and GMC Sierra 2500/3500...
Special Coverage rejects for T lops - 10/24/2011
... under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage rejects and I have to fix it in the GM site by selecting "Is this special coverage"....
Forum - 10/03/2017
After reviewing the Special Coverage: it appears as though the battery issue is a separate concern/condition - not related to the special coverage. Please see the Condition Statement contained within the special coverage bulletin for effects relating...
May 2019 Recall Update - 04/22/2019
Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion....
Special Coverage Reimbursement Form? - 10/24/2017
Hey,When reimbursing a customer for a repair that they paid for that is now covered by a special coverage, are we supposed to have the customer fill out the General Motors Product Field Action Customer Reimbursement Request Form or is that only necessary...
Special Coverage and Rental - 03/26/2018
I have a Job Card rejected saying vehicle is outside of the Bumper warranty and Powertrain warranty, the special coverage will not support a Rental vehicle. I thought as long as it is still within time and mileage of the Special Coverage 11340, rental...
Error Code 175 for Special Coverage 14582 - 01/17/2018
I have a claim for a 2011 Chevrolet Malibu that produced the same symptoms outlined in Special Coverage 14582. The vehicle is within both the time and mileage frame outlined within the bulletin (of course outside the new vehicle limited warranty). The...
special coverage 11175 - 06/05/2018
... (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this was performed and noe the shift cable broke again. The special...
special coverage n192219480 - 07/09/2019
what is the coverage date and miles on this?Format: Article
Special Coverage Policy - 10/01/2019
In this issue it stated that if a customer is outside mileage and time on a special coverage repair, the PET should be ran and that GM states that regardless of the results, dealers should not charge the customer for the repairs. I am totally confused....
Customer Reimbursement/Special Coverage - 10/26/2021
... the replacement of the valve cover and was charged for the repair which was later found to have a special coverage. We are now needing to reimburse the customer. I tried using the reimbursement LOP under the special coverage but it has since expired....
Customer reimbursement on special coverage - 08/15/2023
We have a customer who had the purge valve replaced in January of 2023 by us. Since then her vehicle became covered by N232395300. She came in requesting to be reimbursed. When a reimbursement is done then normally it is for the amount ...
Re: Special Coverage rejects for T lops - 10/24/2011
yea there is after you select the transaction type called catagory type click on it and one of the selections is a special policy
"NEW" SPECIAL COVERAGE ADJ #10054 - 08/11/2011
Has anyone read thru this new Special Coverage.... (only paying 50% ?????) The section on vehicles covered by Vehicle Service Contract (50% only) CONFUSED !!!!!! Does the Special Coverage pay 50% off bottom line - what if cust has deduct, how does...
SPECIAL COVERAGE #10054 - 09/07/2011
Has anyone had to deal with this special policy yet ???? I have a customer that has had the repairs done (prior to this policy coming out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. ***...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
SPECIAL COVERAGE VS RENTAL - 03/27/2012
I have an on-going battle with my advisors.... Does vehicles covered by a special coverage get provided a rental .... I thought I read somewhere? that they only get a rental IF there vehicle was still within 3/36 --- past 3/36 that receive the benefit...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
Generally speaking YOU are correct. There are, however some exceptions to the rule. Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the ...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
i am sure they are exceptions to the rule with gm..I was looking at an spa bulletin and it mentioned courtesy transportation but no rental..
Special Coverage #11135 - 08/06/2012
This is the 1st claim I have had on this special coverage ... Im confused on the claiming of PT#22912579/module kit --- has anyone processed this one successfully yet ???
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that ...
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line ...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: Special Coverage #11135 - 08/07/2012
I submitted this last week. Put the job, with the labor and module on one line, and put the tool on a separate line. I used 0090 and 9094 for complaint and cause. It went through with no problem.
Re: Special Coverage #11135 - 08/07/2012
... as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining it's one time submission for the tool....
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I ...
Re: Special Coverage #11135 - 08/09/2012
Both lines should be submitted as ZREG, but be sure to mark them as Special Coverage.
Re: Special Coverage #11135 - 08/24/2012
Thanks for this thread. My parts manager just asked me yesterday how he was supposed to get his money for this. I had no answer. I appreciate the info I gathered here.
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: reimbursement for special coverage - 04/15/2013
Thank you for the reply, is there any place that it is in writing? This is all that I can find If you have paid to have this recall condition corrected prior to notification, you may be eligible to receive reimbursement. Requests for reimbursement may ...
Re: reimbursement for special coverage - 04/15/2013
I would check the recall bulletin in question and see what it states under customer reimbursement , some say a resonable amount and others or what it would cost your dealer to do the repairs..If you want to be safe you can call the DBC and see that they ...
Re: reimbursement for special coverage - 04/15/2013
... the full amount of the cost incurred for the repairs if they are directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to have...
Re: reimbursement for special coverage - 04/15/2013
Thank you for your help.
Re: reimbursement for special coverage - 04/15/2013
Sorry i see you were talking about a special service policy..disregard all my help !!!dont know that spa you are talking about but i checked spa 10183 under customer reimbursement they say all refunds need to be sent to the customer assistance center...
Re: reimbursement for special coverage - 04/16/2013
My service manager always reimburses what the customer paid for the repair, there's just no way a customer is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that ...
Re: reimbursement for special coverage - 04/16/2013
I...
Re: reimbursement for special coverage - 04/17/2013
I agree Conny.
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
SPECIAL COVERAGE VS RENTAL - 03/27/2012
I have an on-going battle with my advisors.... Does vehicles covered by a special coverage get provided a rental .... I thought I read somewhere? that they only get a rental IF there vehicle was still within 3/36 --- past 3/36 that receive the benefit...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
Generally speaking YOU are correct. There are, however some exceptions to the rule. Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the ...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
i am sure they are exceptions to the rule with gm..I was looking at an spa bulletin and it mentioned courtesy transportation but no rental..
Special Coverage #11135 - 08/06/2012
This is the 1st claim I have had on this special coverage ... Im confused on the claiming of PT#22912579/module kit --- has anyone processed this one successfully yet ???
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that ...
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line ...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: Special Coverage #11135 - 08/07/2012
I submitted this last week. Put the job, with the labor and module on one line, and put the tool on a separate line. I used 0090 and 9094 for complaint and cause. It went through with no problem.
Re: Special Coverage #11135 - 08/07/2012
... as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining it's one time submission for the tool....
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I ...
Re: Special Coverage #11135 - 08/09/2012
Both lines should be submitted as ZREG, but be sure to mark them as Special Coverage.
Re: Special Coverage #11135 - 08/24/2012
Thanks for this thread. My parts manager just asked me yesterday how he was supposed to get his money for this. I had no answer. I appreciate the info I gathered here.
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: reimbursement for special coverage - 04/15/2013
Thank you for the reply, is there any place that it is in writing? This is all that I can find If you have paid to have this recall condition corrected prior to notification, you may be eligible to receive reimbursement. Requests for reimbursement may ...
Re: reimbursement for special coverage - 04/15/2013
I would check the recall bulletin in question and see what it states under customer reimbursement , some say a resonable amount and others or what it would cost your dealer to do the repairs..If you want to be safe you can call the DBC and see that they ...
Re: reimbursement for special coverage - 04/15/2013
... the full amount of the cost incurred for the repairs if they are directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to have...
Re: reimbursement for special coverage - 04/15/2013
Thank you for your help.
Re: reimbursement for special coverage - 04/15/2013
Sorry i see you were talking about a special service policy..disregard all my help !!!dont know that spa you are talking about but i checked spa 10183 under customer reimbursement they say all refunds need to be sent to the customer assistance center...
Re: reimbursement for special coverage - 04/16/2013
My service manager always reimburses what the customer paid for the repair, there's just no way a customer is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that ...
Re: reimbursement for special coverage - 04/16/2013
I...
Re: reimbursement for special coverage - 04/17/2013
I agree Conny.
New Special Coverage Search Tool - 06/19/2017
We've developed an online quick search tool for Special Coverages (similar to the Recall Summary Search). Simply input a "Special Coverages Number" or a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor...
No start-battery faulty vs special coverage 14311 - 10/02/2017
... - but than also find negative battery cable high resistence / loose which falls under the 14311 Special Coverage...... my question is how do you know which was truly the cause & if we code under the 14311 is the battery considered consequential...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... trying to determine if a customer can get a rental and it be paid for by warranty coverage on a Special Coverage, this is what it says..."Courtesy Transportation – For US and Canada The General Motors Courtesy Transportation program is intended...
Re: Special Coverage Transaction Submission Changes - 05/26/2016
i had a claim last week replacing the nox sensors and there was an spa for this repair . i have gone thru the lists of spa's several times yes there should be an easier way..
Special Coverage Repairs - 08/09/2016
Any completed special coverage repairs that subsequently require follow up or corrective work on vehicles that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to...
Re: Special Coverage Repairs - 08/09/2016
Same as original claim with "R" for repeat repair also with explanation in comments. May need to go to WSC for auth.
Re: Special Coverage Repairs - 08/11/2016
Thanks for the feedback dk01cc! Look for a full feature article on this topic in the September issue of the Warranty News. Kristen / jlwarranty
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period,...
Re: Special Coverage Adjustment & Towing - 10/02/2015
Did the customer arrange for the tow to the dealership? Was the tow a result of the special coverage? If management feels that it is valid & supported, submit with comments to support and justify the expense. Kristen / jlwarranty
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
I HAVE A 2001 TAHOE VIN#1GNEK13T51J181904 WHICH WE SUBMITTED THE CLAIM AS: MK-95 T5711 .8 WE REMOVED LOWER DASH & DISCONNECTED BLUE CONNECTOR - WHICH THE WAY I READ THE BULLETIN, IT FALLS UNDER T5711-DEACTIVATE ONSTAR SYSTEM BY CONNECTOR REMOVAL THIS ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
... VIN on your submission and call DBC if there's no problem there, I just did several claims on a special policy that came out just before 08089 and they had to do a system inquiry on because it was kicking claims that were beyond basic warranty even though...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I called DBC, they are aware of the error and are fixing it.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
[quote] Frenche: I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission. [/quote] THEY will contact YOU? Wow.......
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
The one that I sent to my dvm paid. I submitted a second one just like normal and it paid with 2day's c.m. too. Woo hoo!
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
[quote] Rhonda: I HAVE A 2002 SILVERADO WHICH WE PERFORMED SC#04039 ON 09/25/06 -- IT IS BACK WITH THE SAME "HARD START" CONCERN IN WHICH WE HAD TO AGAIN REPLACE "ALL" THE INJECTORS -- MY QUESTION IS: CAN WE CLAIM UNDER THE SC#04039 AGAIN OR WOULD IT ...
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I HAVE A 2002 SILVERADO WHICH WE PERFORMED SC#04039 ON 09/25/06 -- IT IS BACK WITH THE SAME "HARD START" CONCERN IN WHICH WE HAD TO AGAIN REPLACE "ALL" THE INJECTORS -- MY QUESTION IS: CAN WE CLAIM UNDER THE SC#04039 AGAIN OR WOULD IT BE A CLAIM-B (OR ...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they ...
We've developed an online quick search tool for Special Coverages (similar to the Recall Summary Search). Simply input a "Special Coverages Number" or a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor...
No start-battery faulty vs special coverage 14311 - 10/02/2017
... - but than also find negative battery cable high resistence / loose which falls under the 14311 Special Coverage...... my question is how do you know which was truly the cause & if we code under the 14311 is the battery considered consequential...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... trying to determine if a customer can get a rental and it be paid for by warranty coverage on a Special Coverage, this is what it says..."Courtesy Transportation – For US and Canada The General Motors Courtesy Transportation program is intended...
Re: Special Coverage Transaction Submission Changes - 05/26/2016
i had a claim last week replacing the nox sensors and there was an spa for this repair . i have gone thru the lists of spa's several times yes there should be an easier way..
Special Coverage Repairs - 08/09/2016
Any completed special coverage repairs that subsequently require follow up or corrective work on vehicles that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to...
Re: Special Coverage Repairs - 08/09/2016
Same as original claim with "R" for repeat repair also with explanation in comments. May need to go to WSC for auth.
Re: Special Coverage Repairs - 08/11/2016
Thanks for the feedback dk01cc! Look for a full feature article on this topic in the September issue of the Warranty News. Kristen / jlwarranty
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period,...
Re: Special Coverage Adjustment & Towing - 10/02/2015
Did the customer arrange for the tow to the dealership? Was the tow a result of the special coverage? If management feels that it is valid & supported, submit with comments to support and justify the expense. Kristen / jlwarranty
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
I HAVE A 2001 TAHOE VIN#1GNEK13T51J181904 WHICH WE SUBMITTED THE CLAIM AS: MK-95 T5711 .8 WE REMOVED LOWER DASH & DISCONNECTED BLUE CONNECTOR - WHICH THE WAY I READ THE BULLETIN, IT FALLS UNDER T5711-DEACTIVATE ONSTAR SYSTEM BY CONNECTOR REMOVAL THIS ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
... VIN on your submission and call DBC if there's no problem there, I just did several claims on a special policy that came out just before 08089 and they had to do a system inquiry on because it was kicking claims that were beyond basic warranty even though...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I called DBC, they are aware of the error and are fixing it.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
[quote] Frenche: I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission. [/quote] THEY will contact YOU? Wow.......
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
The one that I sent to my dvm paid. I submitted a second one just like normal and it paid with 2day's c.m. too. Woo hoo!
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
[quote] Rhonda: I HAVE A 2002 SILVERADO WHICH WE PERFORMED SC#04039 ON 09/25/06 -- IT IS BACK WITH THE SAME "HARD START" CONCERN IN WHICH WE HAD TO AGAIN REPLACE "ALL" THE INJECTORS -- MY QUESTION IS: CAN WE CLAIM UNDER THE SC#04039 AGAIN OR WOULD IT ...
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I HAVE A 2002 SILVERADO WHICH WE PERFORMED SC#04039 ON 09/25/06 -- IT IS BACK WITH THE SAME "HARD START" CONCERN IN WHICH WE HAD TO AGAIN REPLACE "ALL" THE INJECTORS -- MY QUESTION IS: CAN WE CLAIM UNDER THE SC#04039 AGAIN OR WOULD IT BE A CLAIM-B (OR ...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
From the Customer Letter section of the Special Coverage Adjustment: "What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer." Additionally, the policy covers the vehicle for 7 years...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We had the same problem. But the Shop did not call us first. They bought and installed the IPC but could not program it. So they sent it to us to program but we couldn't program it due to the fact they had drove it for several miles. When attempting to ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
I think they are trying to get the customer to pay them instead of sending them to the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have ...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
I've never put in claim for this special coverage adjustment when the mileage is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling...
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
Per SC #07187C "CLAIM INFORMATION SECTION" USE - SUBMIT AS MK-95 T5687 .2 $25.00 -- I HAVE BEEN CHARGING CUSTOMER WHAT EVER THE WARRANTY TIME IS .... HOPE THIS HELPS
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
Thanks, guess I need to get my vision checked!
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
NOT A BIG DEAL - IT HAPPENS TO ALL OF US !!!
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
We have been charging customer 1.5 hours to diag and install at customer pay rate.
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
RADLEY..... WE WERENT SURE ABOUT THAT, IS THERE ANYTHING IN PRINT ABOUT IT OR JUST HOW YOU GUYS CHOSE TO HANDLE IT ??
Updates, Recalls, & Special Coverage - 08/05/2014
... see if your dealership has any affected vehicles. Product Field Actions consist of Recalls, Special Coverage Adjustments, and Service Updates. Recalls are categorized as Safety, Noncompliance, Emission, or Customer Satisfaction. Special Coverage...
Changes to Special Coverage 10054 - 07/30/2013
Special Coverage 10054 has been out since 2010 and was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately,...
Restriction! Special Coverage 12313 - 02/27/2014
... and fuel pump. Involved vehicles are covered for a period of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208:...
Special Coverage 10054D - 10/14/2011
Special Coverage Adjustment 10054D was announced at the end of the summer and is unique in that GM is only covering half of the repair. The customer is responsible for the other half of the repair charges, at warranty rates. Customers with an extended...
Special Coverage 10054C Update - 09/19/2011
Special Coverage 10054C has been updated with submission instructions for vehicles with service contracts. The customer is responsible for 50% of their service contract deductible. The remaining "balance" due after the deductible for the repair is split...
Special Coverage 09186B - 04/12/2011
... of burned out brake lamp bulb(s). The brake lamp switch may fail due to contamination. The special coverage covers certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles for 7 years or 100,000 miles. ...
Special Coverage 10335B - 04/12/2011
Airbag Readiness Light/Service Airbag Message: This special coverage has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
Noncompliance Special Coverage 10407 - 12/24/2010
Child Restraint Top Tether Anchor Not Accessible for Front Center Seating Position: This special coverage program was announced in early December involving certain 2004-2011 Chevrolet Colorado and GMC Canyon regular and extended cab trucks without rear...
Special Coverage 09186 - 10/13/2010
... of the brake lamps. Dealers are advised to install a new brake lamp switch assembly. The special coverage covers the condition for a period of 7 years or 100,000 miles. The condition may be caused by contamination in the brake lamp switch. ...
Special Coverage 10127 - 10/13/2010
... to replacement. If the converter does not require replacement, no further action is necessary. The special coverage covers the condition for 12 years or 200,000 miles. ...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Special Coverage 10150 - 09/16/2010
... left and right fuel tanks. Dealers are to replace the leaking fuel tank. This bulletin provides coverage for 10 years or 100,000 miles whichever occurs first. ...
Special Coverage 10183 - 09/16/2010
... to notify approximately 13,000 Chevrolet Malibu owners that their vehicle is not included in the special coverage population. This affected certain 2008 vehicles equipped with a V6 engine that are not equipped with electric power steering. These vehicles...
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
From the Customer Letter section of the Special Coverage Adjustment: "What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer." Additionally, the policy covers the vehicle for 7 years...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We had the same problem. But the Shop did not call us first. They bought and installed the IPC but could not program it. So they sent it to us to program but we couldn't program it due to the fact they had drove it for several miles. When attempting to ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
I think they are trying to get the customer to pay them instead of sending them to the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have ...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
I've never put in claim for this special coverage adjustment when the mileage is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling...
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
Per SC #07187C "CLAIM INFORMATION SECTION" USE - SUBMIT AS MK-95 T5687 .2 $25.00 -- I HAVE BEEN CHARGING CUSTOMER WHAT EVER THE WARRANTY TIME IS .... HOPE THIS HELPS
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
Thanks, guess I need to get my vision checked!
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
NOT A BIG DEAL - IT HAPPENS TO ALL OF US !!!
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
We have been charging customer 1.5 hours to diag and install at customer pay rate.
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
RADLEY..... WE WERENT SURE ABOUT THAT, IS THERE ANYTHING IN PRINT ABOUT IT OR JUST HOW YOU GUYS CHOSE TO HANDLE IT ??
Updates, Recalls, & Special Coverage - 08/05/2014
... see if your dealership has any affected vehicles. Product Field Actions consist of Recalls, Special Coverage Adjustments, and Service Updates. Recalls are categorized as Safety, Noncompliance, Emission, or Customer Satisfaction. Special Coverage...
Changes to Special Coverage 10054 - 07/30/2013
Special Coverage 10054 has been out since 2010 and was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately,...
Restriction! Special Coverage 12313 - 02/27/2014
... and fuel pump. Involved vehicles are covered for a period of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208:...
Special Coverage 10054D - 10/14/2011
Special Coverage Adjustment 10054D was announced at the end of the summer and is unique in that GM is only covering half of the repair. The customer is responsible for the other half of the repair charges, at warranty rates. Customers with an extended...
Special Coverage 10054C Update - 09/19/2011
Special Coverage 10054C has been updated with submission instructions for vehicles with service contracts. The customer is responsible for 50% of their service contract deductible. The remaining "balance" due after the deductible for the repair is split...
Special Coverage 09186B - 04/12/2011
... of burned out brake lamp bulb(s). The brake lamp switch may fail due to contamination. The special coverage covers certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles for 7 years or 100,000 miles. ...
Special Coverage 10335B - 04/12/2011
Airbag Readiness Light/Service Airbag Message: This special coverage has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
Noncompliance Special Coverage 10407 - 12/24/2010
Child Restraint Top Tether Anchor Not Accessible for Front Center Seating Position: This special coverage program was announced in early December involving certain 2004-2011 Chevrolet Colorado and GMC Canyon regular and extended cab trucks without rear...
Special Coverage 09186 - 10/13/2010
... of the brake lamps. Dealers are advised to install a new brake lamp switch assembly. The special coverage covers the condition for a period of 7 years or 100,000 miles. The condition may be caused by contamination in the brake lamp switch. ...
Special Coverage 10127 - 10/13/2010
... to replacement. If the converter does not require replacement, no further action is necessary. The special coverage covers the condition for 12 years or 200,000 miles. ...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Special Coverage 10150 - 09/16/2010
... left and right fuel tanks. Dealers are to replace the leaking fuel tank. This bulletin provides coverage for 10 years or 100,000 miles whichever occurs first. ...
Special Coverage 10183 - 09/16/2010
... to notify approximately 13,000 Chevrolet Malibu owners that their vehicle is not included in the special coverage population. This affected certain 2008 vehicles equipped with a V6 engine that are not equipped with electric power steering. These vehicles...
Special Coverage 09239 - 08/10/2010
... Tahoe; and the 2007 GMC Sierra, Yukon, Yukon XL equipped with chrome interior door handles. The special coverage covers the condition for a period of 10 years or 100,000 miles. ...
Special Coverage 10183 - 08/10/2010
... The power steering motor control module is to be replaced on 2008 model year vehicles. The special coverage covers the condition for a period of 10 years or 100,000 miles....
Special Coverage Adjustment 09275A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: The special policy has been updated to include additional vehicles. The policy involves certain Chevrolet Cobalt, Pontiac G4 and Pontiac G5 vehicles that may have a fuel leak concern. The dealer...
Special Coverage Adjustment 08020 - 02/04/2010
Extended Catalytic Converter Warranty Coverage: GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Reject of the Month - Error code 232 - 08/23/2016
Error code 232: Repeat Repair. The same labor code 9900007 was found on job card xxxxxx. "Special coverage 13091: Water Pump Shaft Seal Leaks" was performed on a 2009 Chevrolet Traverse in June of this year. After inspection the technician found that...
What Would You Do - 01/17 - 12/21/2016
Special Coverage 29400 affects certain 2013-2015 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD vehicles equipped with a 6.6L diesel engine and 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine. Customers with involved vehicles...
Forum - 09/19/2017
a. Special Coverage Subsequent Failure Handling To maintain customer satisfaction, any completed special coverage repairs that subsequently require follow-up or corrective work should be performed at no expense to the customer. The vehicle must be within...
Re: not compatible to ltg - 03/05/2013
Did you check the Special Coverage Box
Secial Coverage 13091 - 05/30/2013
Anyone else having trouble with special coverage 13091?
Forum - 01/12/2024
Doubtful, which special coverage?
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
January 2019 Recall Update - 12/19/2018
... 11, 2018, are to be reimbursed for the repair. The recall is in effect until November 30, 2019. Special Coverage 18357: Vehicle Shifts into Manual Mode Without Operator Shifting: Approximately 6,800 vehicles are involved in the special coverage which...
February 2019 Recall Update - 01/21/2019
... with Hands-Free Lane Following has been updated to provide a revised customer letter. Special Coverage 18226: Overheating of Fuel Relay or Motor Terminal: Just over 203,000 vehicles are involved in the special coverage that addresses potential...
July 2015 Recall Update - 06/30/2015
... numbers have been included with the update. The recall program is in effect until January 31, 2017.Special Coverage 14232A: Power Steering Stick-Slip: The warranty transaction information section has been revised to update the labor times. Certain 2012-2014...
October 2016 Recall Update - 09/27/2016
... 1998-2003 Chevrolet Monte Carlo vehicles equipped with a 3.8L V6 Naturally Aspirated Engine. Special Coverage 14519: PRNDL Display: Certain 2009-2010 Chevrolet Cobalt and Pontiac G5 vehicles are included in the special coverage that addresses a...
February 2016 Recall Update - 02/02/2016
... includes instructions for water damage caused to the trunk interior trim and/or radio amplifier.Special Coverage 14423C: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service...
Reject of the Month - April 2020 - 03/27/2020
... had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The customer incurred the expense of replacing the tail lamp in May 2018. To support this, the customer presented the...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
Special Coverage N182202780-02 Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been updated to reflect a revision to the models included within the program. The special coverage covers involved vehicles for a period of 10...
Warranty Solicitation Policy - 12/01/2021
... materials, advertising, or otherwise communicating to customers for the correction of warranty or Special Coverage conditions where no customer notification has been made by GM. Under the “Warranty Solicitation Policy” found in the Service...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
Hello,So there's no customer reimbursement for this special coverage. Has anyone else come across this? I contacted the DBC and they said there was no customer reimbursement for this. I refered to the statement: "Vehicle owners...
November 2014 Recall Update - 10/31/2014
... The recall applies to certain 2008 Chevrolet Malibu, Pontiac G6, and Saturn Aura vehicles. Special Coverage Adjustment 14119: Electric Power Steering: Approximately 405,000 vehicles are involved in the recall that addresses a concern with the sudden...
Re: SPECIAL POLICYS - 02/27/2008
" Special Coverage Subsequent Failure Handling To maintain customer satisfaction, any completed Special Coverage repairs that subsequently require follow-up or corrective work should be performed at no expense to the customer. The vehicle must still...
What Would You Do - 09/17 - 08/22/2017
... with 95,700 miles. After reviewing IVH it was found that the issue is addressed and covered under special coverage 14329: Loss of Power Steering Assist. The technician indicated that both the pump and housing kit required replacement. Once the special...
June 2012 Recall Update - 06/06/2012
... originally sold or currently registered in Arizona, California, Florida, Nevada, or Texas. Special Coverage 10183A - Power Steering Assist: The special coverage bulletin has been updated to account for a mileage limit extension. The limit has been...
... Tahoe; and the 2007 GMC Sierra, Yukon, Yukon XL equipped with chrome interior door handles. The special coverage covers the condition for a period of 10 years or 100,000 miles. ...
Special Coverage 10183 - 08/10/2010
... The power steering motor control module is to be replaced on 2008 model year vehicles. The special coverage covers the condition for a period of 10 years or 100,000 miles....
Special Coverage Adjustment 09275A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: The special policy has been updated to include additional vehicles. The policy involves certain Chevrolet Cobalt, Pontiac G4 and Pontiac G5 vehicles that may have a fuel leak concern. The dealer...
Special Coverage Adjustment 08020 - 02/04/2010
Extended Catalytic Converter Warranty Coverage: GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Reject of the Month - Error code 232 - 08/23/2016
Error code 232: Repeat Repair. The same labor code 9900007 was found on job card xxxxxx. "Special coverage 13091: Water Pump Shaft Seal Leaks" was performed on a 2009 Chevrolet Traverse in June of this year. After inspection the technician found that...
What Would You Do - 01/17 - 12/21/2016
Special Coverage 29400 affects certain 2013-2015 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD vehicles equipped with a 6.6L diesel engine and 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine. Customers with involved vehicles...
Forum - 09/19/2017
a. Special Coverage Subsequent Failure Handling To maintain customer satisfaction, any completed special coverage repairs that subsequently require follow-up or corrective work should be performed at no expense to the customer. The vehicle must be within...
Re: not compatible to ltg - 03/05/2013
Did you check the Special Coverage Box
Secial Coverage 13091 - 05/30/2013
Anyone else having trouble with special coverage 13091?
Forum - 01/12/2024
Doubtful, which special coverage?
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
January 2019 Recall Update - 12/19/2018
... 11, 2018, are to be reimbursed for the repair. The recall is in effect until November 30, 2019. Special Coverage 18357: Vehicle Shifts into Manual Mode Without Operator Shifting: Approximately 6,800 vehicles are involved in the special coverage which...
February 2019 Recall Update - 01/21/2019
... with Hands-Free Lane Following has been updated to provide a revised customer letter. Special Coverage 18226: Overheating of Fuel Relay or Motor Terminal: Just over 203,000 vehicles are involved in the special coverage that addresses potential...
July 2015 Recall Update - 06/30/2015
... numbers have been included with the update. The recall program is in effect until January 31, 2017.Special Coverage 14232A: Power Steering Stick-Slip: The warranty transaction information section has been revised to update the labor times. Certain 2012-2014...
October 2016 Recall Update - 09/27/2016
... 1998-2003 Chevrolet Monte Carlo vehicles equipped with a 3.8L V6 Naturally Aspirated Engine. Special Coverage 14519: PRNDL Display: Certain 2009-2010 Chevrolet Cobalt and Pontiac G5 vehicles are included in the special coverage that addresses a...
February 2016 Recall Update - 02/02/2016
... includes instructions for water damage caused to the trunk interior trim and/or radio amplifier.Special Coverage 14423C: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service...
Reject of the Month - April 2020 - 03/27/2020
... had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The customer incurred the expense of replacing the tail lamp in May 2018. To support this, the customer presented the...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
Special Coverage N182202780-02 Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been updated to reflect a revision to the models included within the program. The special coverage covers involved vehicles for a period of 10...
Warranty Solicitation Policy - 12/01/2021
... materials, advertising, or otherwise communicating to customers for the correction of warranty or Special Coverage conditions where no customer notification has been made by GM. Under the “Warranty Solicitation Policy” found in the Service...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
Hello,So there's no customer reimbursement for this special coverage. Has anyone else come across this? I contacted the DBC and they said there was no customer reimbursement for this. I refered to the statement: "Vehicle owners...
November 2014 Recall Update - 10/31/2014
... The recall applies to certain 2008 Chevrolet Malibu, Pontiac G6, and Saturn Aura vehicles. Special Coverage Adjustment 14119: Electric Power Steering: Approximately 405,000 vehicles are involved in the recall that addresses a concern with the sudden...
Re: SPECIAL POLICYS - 02/27/2008
" Special Coverage Subsequent Failure Handling To maintain customer satisfaction, any completed Special Coverage repairs that subsequently require follow-up or corrective work should be performed at no expense to the customer. The vehicle must still...
What Would You Do - 09/17 - 08/22/2017
... with 95,700 miles. After reviewing IVH it was found that the issue is addressed and covered under special coverage 14329: Loss of Power Steering Assist. The technician indicated that both the pump and housing kit required replacement. Once the special...
June 2012 Recall Update - 06/06/2012
... originally sold or currently registered in Arizona, California, Florida, Nevada, or Texas. Special Coverage 10183A - Power Steering Assist: The special coverage bulletin has been updated to account for a mileage limit extension. The limit has been...
Re: Help! - 04/20/2010
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
December 2013 Recall Update - 12/09/2013
Special Coverage 10335B: Airbag Readiness Light/Service Airbag Message-Reroute Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle....
What Would You Do - 08/15 - 07/30/2015
... request to address an issue with the transmission. The story: The customer's vehicle had an open special coverage, 14404, which addresses a cracked or fractured wave plate, with results in a loss of 3rd, 5th and reverse gears. The special coverage applies...
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
September 2019 Recall Update - 08/27/2019
... Dealers are instructed to replace the pistons. The recall is in effect until July 31, 2021. Special Coverage N182198000: Engine Fuel Injector: Certain 2016-17 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado, Suburban, Tahoe, GMC Sierra,...
Warranty Block - 01/04/2022
... IVH, only the following services may be provided: Safety, Non-Compliance, and Emissions Recalls, Special Coverage Adjustment (while vehicles with branded titles are typically not included in a special coverage, there may be extenuating circumstances...
Warranty Block - 01/29/2024
... of IVH only the following services may be provided: Safety, Non-Compliance, Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair...
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Blocked Warranty - 08/24/2016
If a customer has a vehicle that has a warranty block which lists ZREG as one of the blocked transactions. Can we perform a special coverage transaction on this vehicle if it is still within the parameters of the special coverage?
Forum - 03/22/2019
... I received is you can only process a reimbursement for a repair that was performed before the special coverage letter was released. Once the special coverage letter is released it will only be paid if done by the dealer....
Forum - 12/13/2022
... similar; a water pump was replaced last month and the service advisor did not catch that it has a special coverage for the water pump, now she is wanting to reimburse the customer but the reimbursement under the special coverage expired back in 2015...
Forum - 09/06/2017
P&P 1.1.5 STATES THAT CLAIMS RELATED TO EMISSION WARRANTY SPECIAL COVERAGE IS COVERED ONLY IF SYSTEM BEING COVERED IS REPAIRABLE. WAS THIS A EMISSION RELATED SPECIAL COVERAGE?
July 2013 Recall Update - 07/03/2013
... vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323. The recall addresses a condition where fluid may enter the driver's door module causing corrosion that could result in a short in the...
November 2016 Recall Update - 10/26/2016
... recall bulletin has been updated to include a revision to the service procedure section. Special Coverage 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and...
Forum - 03/24/2021
Thank you both for responding. I've submitted several claims with vehicles under Warranty Blocks and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? ...
Special Coverage14653 - 01/25/2019
Hello Everyone!Here I am second guessing myself so need to ask. Technician completed Special Coverage 14653 on a 2014 Silverado he stated to his advisor that he was not able to regen so he did the Exhaust Particulate Filter Cleaning...this would...
December 2021 Recall Update - 12/01/2021
... insert. The recall affects certain 2020-21 Chevrolet Silverado 2500 and GMC Sierra 2500 trucks. Special Coverage A212338300 Turbocharger Replacement: Certain 2016 Buick Encore, Chevrolet Cruze, Sonic, and Trax vehicles equipped with a 1.4L engine are...
Re: Special Policy 10240 with collateral damage - 07/29/2011
Just spoke with DBC, they said SOME of the vehicles that shows valid for this special coverage actually should not have been flagged on VIS. So Mark, you were right in the guess that the specail policy didn't apply. I wish the person who included the...
March 2020 Recall Update - 02/27/2020
... are instructed to replace the front passenger air bag inflator to address the condition. Special Coverage 16118-01 Excessive Engine Oil Consumption: The special coverage bulletin has been updated to include a revised service procedure section....
January 2017 Recall Update - 12/21/2016
... to install the fuel filler pipe ground terminal. The recall is in effect until December 31, 2018. Special Coverage 16087: Hazard Warning Flashers Activation: There are approximately 70,000 vehicles in the special coverage that provides coverage for involved...
Forum - 09/06/2017
... with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special...
Forum - 08/24/2016
... with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special...
October 2013 Recall Update - 10/01/2013
Special Coverage 10134C: Catalytic Converter Warranty Extension: The special coverage has been revised to include 2009 Chevrolet Malibu and Saturn Aura hybrid vehicles equipped with a 2.4L engine (LAT). Owners with involved vehicles may comment on the...
April 2018 Recall Update - 03/26/2018
... 2018. The used air bag inflator must be returned as per applicable shipping instructions. Special Coverage 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid...
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
December 2013 Recall Update - 12/09/2013
Special Coverage 10335B: Airbag Readiness Light/Service Airbag Message-Reroute Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle....
What Would You Do - 08/15 - 07/30/2015
... request to address an issue with the transmission. The story: The customer's vehicle had an open special coverage, 14404, which addresses a cracked or fractured wave plate, with results in a loss of 3rd, 5th and reverse gears. The special coverage applies...
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
September 2019 Recall Update - 08/27/2019
... Dealers are instructed to replace the pistons. The recall is in effect until July 31, 2021. Special Coverage N182198000: Engine Fuel Injector: Certain 2016-17 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado, Suburban, Tahoe, GMC Sierra,...
Warranty Block - 01/04/2022
... IVH, only the following services may be provided: Safety, Non-Compliance, and Emissions Recalls, Special Coverage Adjustment (while vehicles with branded titles are typically not included in a special coverage, there may be extenuating circumstances...
Warranty Block - 01/29/2024
... of IVH only the following services may be provided: Safety, Non-Compliance, Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair...
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Blocked Warranty - 08/24/2016
If a customer has a vehicle that has a warranty block which lists ZREG as one of the blocked transactions. Can we perform a special coverage transaction on this vehicle if it is still within the parameters of the special coverage?
Forum - 03/22/2019
... I received is you can only process a reimbursement for a repair that was performed before the special coverage letter was released. Once the special coverage letter is released it will only be paid if done by the dealer....
Forum - 12/13/2022
... similar; a water pump was replaced last month and the service advisor did not catch that it has a special coverage for the water pump, now she is wanting to reimburse the customer but the reimbursement under the special coverage expired back in 2015...
Forum - 09/06/2017
P&P 1.1.5 STATES THAT CLAIMS RELATED TO EMISSION WARRANTY SPECIAL COVERAGE IS COVERED ONLY IF SYSTEM BEING COVERED IS REPAIRABLE. WAS THIS A EMISSION RELATED SPECIAL COVERAGE?
July 2013 Recall Update - 07/03/2013
... vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323. The recall addresses a condition where fluid may enter the driver's door module causing corrosion that could result in a short in the...
November 2016 Recall Update - 10/26/2016
... recall bulletin has been updated to include a revision to the service procedure section. Special Coverage 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and...
Forum - 03/24/2021
Thank you both for responding. I've submitted several claims with vehicles under Warranty Blocks and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? ...
Special Coverage14653 - 01/25/2019
Hello Everyone!Here I am second guessing myself so need to ask. Technician completed Special Coverage 14653 on a 2014 Silverado he stated to his advisor that he was not able to regen so he did the Exhaust Particulate Filter Cleaning...this would...
December 2021 Recall Update - 12/01/2021
... insert. The recall affects certain 2020-21 Chevrolet Silverado 2500 and GMC Sierra 2500 trucks. Special Coverage A212338300 Turbocharger Replacement: Certain 2016 Buick Encore, Chevrolet Cruze, Sonic, and Trax vehicles equipped with a 1.4L engine are...
Re: Special Policy 10240 with collateral damage - 07/29/2011
Just spoke with DBC, they said SOME of the vehicles that shows valid for this special coverage actually should not have been flagged on VIS. So Mark, you were right in the guess that the specail policy didn't apply. I wish the person who included the...
March 2020 Recall Update - 02/27/2020
... are instructed to replace the front passenger air bag inflator to address the condition. Special Coverage 16118-01 Excessive Engine Oil Consumption: The special coverage bulletin has been updated to include a revised service procedure section....
January 2017 Recall Update - 12/21/2016
... to install the fuel filler pipe ground terminal. The recall is in effect until December 31, 2018. Special Coverage 16087: Hazard Warning Flashers Activation: There are approximately 70,000 vehicles in the special coverage that provides coverage for involved...
Forum - 09/06/2017
... with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special...
Forum - 08/24/2016
... with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special...
October 2013 Recall Update - 10/01/2013
Special Coverage 10134C: Catalytic Converter Warranty Extension: The special coverage has been revised to include 2009 Chevrolet Malibu and Saturn Aura hybrid vehicles equipped with a 2.4L engine (LAT). Owners with involved vehicles may comment on the...
April 2018 Recall Update - 03/26/2018
... 2018. The used air bag inflator must be returned as per applicable shipping instructions. Special Coverage 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid...
Reject of the Month - 04/28/2015
... for Service Agent Installed and resubmit for payment. Another example would be submitting a special coverage repair with the appropriate parts and labor operation, but failing to click the "Is this a Special Coverage?" radio button. Because the...
April 2016 Recall Update - 04/08/2016
... Monte Carlo vehicles equipped with a 3.8L V6 Naturally Aspirated Engine (RPO L36-VIN K). Special Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are...
Forum - 02/01/2017
... bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't cover a rental for...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... of apology or a maintenance service due to an inconvenience. (Not the same as a Policy Decision). Special Coverage: Extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. Special...
March 2016 Recall Update - 03/01/2016
... the correction, service procedure, parts, and the warranty transaction information sections. Special Coverage 14159B: Excessive Engine Oil Consumption: The warranty transaction information section of the bulletin has been revised to adjust the labor...
November 2017 Recall Update - 10/24/2017
... inflator returns and shipping instructions are contained at the end of the recall bulletin. Special Coverage 17336: Combi-Cooler Air Conditioner Refrigerant Leak: Approximately 908,000 vehicles are involved in the special coverage that addresses...
September 2014 Recall Update - 09/09/2014
Special Coverage 00064H: Electronic Diesel Fuel Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage...
October 2019 Recall Update - 09/24/2019
Special Coverage N182188250-01: Loss of Continuity in Accelerator Pedal Position Sensor Circuit: Certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles are included in the special coverage that addresses a condition that...
Towing and special coverages - 01/10/2024
Refresh my memory, is towing permitted on a vehicle that is out of B2B but has a special coverage. The customer did not feel safe driving it.
BRANDED TITLE, SPECIAL COVERAGES - 09/05/2017
I have 2 RO's that have come throught with Branded Titles and we have Recalls that have paid but it's rejecting the special coverages. I've read the P&P and my shop foreman and Director are both saying it should be covred. I can't even...
Special Policy Coverage 09186A - 11/18/2010
Brake Lamps Inoperative or Continuous Illumination (Revised): The special policy has been updated to include an announcement regarding the vehicle's possible involvement in safety recall 06030. If the vehicle is involved in the recall, and the repair...
November 2015 Recall Update - 10/23/2015
... home position. The recall bulletin was revised to include an update to the service procedure. Special Coverage 14582A: Throttle Body-Reduced Power Mode: The special coverage has been revised to update the involved models. The 2012 model year Buick...
Forum - 01/19/2018
The latest Warranty in Review (page 6) has this: Scenario "A repair is performed as instructed in a Special Coverage bulletin on a vehicle included in the special coverage and the vehicle is beyond the Special Coverage limits and a policy decision has...
December 2016 Recall Update - 11/29/2016
Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may...
Forum - 10/10/2019
... clarification through the following scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate...
September 2023 Recall Update - 08/29/2023
... manufactured with debris left inside the engine. The recall is in effect until August 31, 2025. Special Coverage N232395310 Evaporative Emission Purge Pump: A condition that could cause the evaporative emissions purge pump to fail has been identified...
October 2017 Recall Update - 09/27/2017
Special Coverage 14264B: Evaporative Emission Canister Vent Solenoid Valve: The special coverage has been updated to provide a revision to the warranty transaction information section. The special coverage applies to certain 2012 Cadillac CTS and Chevrolet...
June 2019 Recall Update - 05/29/2019
... assist while driving which requires replacement of the power steering gear assembly. Special Coverage N182182960: Driver Seatbelt Anchor Pretensioner Cable Fracture: Approximately 346,800 vehicles are involved in the special coverage that addresses...
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
I would maybe wait a day or two. I contacted the DBC yesterday for a different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide ...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order to be corrected. You may experience...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/20/2013
thanks for your help
Special Policy with a Blocked Title - 04/28/2015
My service advisor asked if a special coverage is allowed to be performed with blocked title. I could swear I just read somewhere in JL that they are allowed to be performed with a blocked title but I submitted it and it kicked back. Help! I know recalls...
February 2017 Recall Update - 01/23/2017
... section. The full 17-digit VIN must be included when ordering the replacement air bag inflator. Special Coverage 15682-03: Primary Tank Module Flange Fuel and Vapor Leaks: The bulletin has been updated to include a revision to the parts, warranty, and...
Forum - 03/02/2020
... reasonable and customary costs to correct the condition described in product field action or special coverage bulletins are to be considered for reimbursement. This policy applies to all product field action or special coverage bulletins that offer customer...
... for Service Agent Installed and resubmit for payment. Another example would be submitting a special coverage repair with the appropriate parts and labor operation, but failing to click the "Is this a Special Coverage?" radio button. Because the...
April 2016 Recall Update - 04/08/2016
... Monte Carlo vehicles equipped with a 3.8L V6 Naturally Aspirated Engine (RPO L36-VIN K). Special Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are...
Forum - 02/01/2017
... bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't cover a rental for...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... of apology or a maintenance service due to an inconvenience. (Not the same as a Policy Decision). Special Coverage: Extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. Special...
March 2016 Recall Update - 03/01/2016
... the correction, service procedure, parts, and the warranty transaction information sections. Special Coverage 14159B: Excessive Engine Oil Consumption: The warranty transaction information section of the bulletin has been revised to adjust the labor...
November 2017 Recall Update - 10/24/2017
... inflator returns and shipping instructions are contained at the end of the recall bulletin. Special Coverage 17336: Combi-Cooler Air Conditioner Refrigerant Leak: Approximately 908,000 vehicles are involved in the special coverage that addresses...
September 2014 Recall Update - 09/09/2014
Special Coverage 00064H: Electronic Diesel Fuel Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage...
October 2019 Recall Update - 09/24/2019
Special Coverage N182188250-01: Loss of Continuity in Accelerator Pedal Position Sensor Circuit: Certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles are included in the special coverage that addresses a condition that...
Towing and special coverages - 01/10/2024
Refresh my memory, is towing permitted on a vehicle that is out of B2B but has a special coverage. The customer did not feel safe driving it.
BRANDED TITLE, SPECIAL COVERAGES - 09/05/2017
I have 2 RO's that have come throught with Branded Titles and we have Recalls that have paid but it's rejecting the special coverages. I've read the P&P and my shop foreman and Director are both saying it should be covred. I can't even...
Special Policy Coverage 09186A - 11/18/2010
Brake Lamps Inoperative or Continuous Illumination (Revised): The special policy has been updated to include an announcement regarding the vehicle's possible involvement in safety recall 06030. If the vehicle is involved in the recall, and the repair...
November 2015 Recall Update - 10/23/2015
... home position. The recall bulletin was revised to include an update to the service procedure. Special Coverage 14582A: Throttle Body-Reduced Power Mode: The special coverage has been revised to update the involved models. The 2012 model year Buick...
Forum - 01/19/2018
The latest Warranty in Review (page 6) has this: Scenario "A repair is performed as instructed in a Special Coverage bulletin on a vehicle included in the special coverage and the vehicle is beyond the Special Coverage limits and a policy decision has...
December 2016 Recall Update - 11/29/2016
Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may...
Forum - 10/10/2019
... clarification through the following scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate...
September 2023 Recall Update - 08/29/2023
... manufactured with debris left inside the engine. The recall is in effect until August 31, 2025. Special Coverage N232395310 Evaporative Emission Purge Pump: A condition that could cause the evaporative emissions purge pump to fail has been identified...
October 2017 Recall Update - 09/27/2017
Special Coverage 14264B: Evaporative Emission Canister Vent Solenoid Valve: The special coverage has been updated to provide a revision to the warranty transaction information section. The special coverage applies to certain 2012 Cadillac CTS and Chevrolet...
June 2019 Recall Update - 05/29/2019
... assist while driving which requires replacement of the power steering gear assembly. Special Coverage N182182960: Driver Seatbelt Anchor Pretensioner Cable Fracture: Approximately 346,800 vehicles are involved in the special coverage that addresses...
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
I would maybe wait a day or two. I contacted the DBC yesterday for a different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide ...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order to be corrected. You may experience...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/20/2013
thanks for your help
Special Policy with a Blocked Title - 04/28/2015
My service advisor asked if a special coverage is allowed to be performed with blocked title. I could swear I just read somewhere in JL that they are allowed to be performed with a blocked title but I submitted it and it kicked back. Help! I know recalls...
February 2017 Recall Update - 01/23/2017
... section. The full 17-digit VIN must be included when ordering the replacement air bag inflator. Special Coverage 15682-03: Primary Tank Module Flange Fuel and Vapor Leaks: The bulletin has been updated to include a revision to the parts, warranty, and...
Forum - 03/02/2020
... reasonable and customary costs to correct the condition described in product field action or special coverage bulletins are to be considered for reimbursement. This policy applies to all product field action or special coverage bulletins that offer customer...
June 2011 Recall Update - 06/08/2011
... module (VCIM). The module may be obtained by contacting Autocraft Electronics, www.autocraft.com.Special Coverage 10240 - HVAC Blower Not Fully Functional or Inoperative: Just over two million vehicles are involved in this special coverage that affects...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Forum - 01/21/2020
Refer also to General Information Policy and Procedure Article 3.2.17 for policies pertaining to customer reimbursement (including special coverage/recalls).
Forum - 01/17/2018
What if the vehicle is outside bumper-to-bumper/CBG Certified and the component in the special coverage being replaced is not covered under the powertrain?
Forum - 12/21/2017
My question is does the service manager have to sign off to perform a special coverage(that is in the mileage and time range)?
Forum - 01/28/2019
... to account for this revelation of sensitivity. Not sure if she is speaking of the same recall/special coverage, but that one still sticks in my mind all these years later.... This has been one of my biggest harping points for assuming that a recall/special...
Reimbursement Request - 11/29/2018
When presented with a customer request for a special coverage or recall reimbursement always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin...
Forum - 02/01/2017
I would agree with you. If they're out of powertrain and there's no stipulation for rental on the special coverage then no rental.
Forum - 02/28/2017
The base and diagnostic labor time allowance for the special coverage is equivalent to the allowances listed in the LTG - the difference continues to be evident in the additional time that is listed in the LTG for Emission Reduction Fluid...
Re: Special Policy 10054 - 05/22/2012
... this: the tech replaced fuel lines/pipe due to corrosion at the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be...
50/50 SPLIT - 10/25/2011
On the Special Coverage 10054 Fuel level sensor,How do you come up with total.Is the total from warranty or customer pay.I think that we are doing this wrong.
Re: Customer reimbursement - 09/21/2011
Just read the previous post for this special coverage - ooops! I'll handle it that way and see what happens!
March 2024 Recall Update - 02/26/2024
... launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has been revised to update the service procedure, parts table, and warranty information....
August 2018 Recall Update - 07/23/2018
... Approximately 6,260 vehicles are involved in the program which is in effect until June 30, 2020. Special Coverage 18029: Inoperative Purge Solenoid: There are 678,946 vehicles involved in the special coverage that addresses an inoperative purge solenoid....
December 2017 Recall Update - 11/21/2017
... must be entered with the transaction submission. The recall is in effect until October 31, 2019. Special Coverage 17336-02: Combi-Cooler Air Conditioner Refrigerant Leak: The special coverage bulletin has been updated to reflect a revision with the parts...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
Forum - 02/02/2017
I think there is just a lot of confusion when deciphering GM. 1st off, is a Field Action the same thing as a Special Bulletin? I did see 07-00-89-037, the problem is in the verbiage for the Special Coverages. If you look at my 1st post...
Policies and Procedures 2021 - 03/22/2021
... clarification was added regarding courtesy transportation options on a vehicle with a Special Coverage. Just like Recalls on vehicles out of warranty, no courtesy transportation options are allowed, unless specified in the bulletin. Any considerations...
December 2012 Recall Update - 12/18/2012
Special Coverage 11340C - Timing Chain Wear-Revised: The Special Coverage has been updated to include additional vehicles and a service procedure revision. The bulletin addresses a premature wear issue with the timing chain in certain 2009 Buick Enclave;...
December 2015 Recall Update - 12/01/2015
... only. This is in addition to the fuel tank fuel pump module and fuel tank jumper harness. Special Coverage 14423: Fuel Tank Inlet Check Valve Fracture: Just over 1 million U.S. vehicles are involved in the special coverage that addresses a fracture...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... products. Powertrain coverage may be revoked as a result. Article 1.4.1 has an update to the special coverage adjustment program for vehicles with branded titles. Vehicles with branded titles may receive notification of a special coverage. IVH will...
January 2016 Recall Update - 01/11/2016
... sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage 14423A: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to reflect an update to the parts information section....
Warranty Blocks and Branded Titles - 05/23/2023
... on branded title vehicles per the GM published recall bulletin. No pre-approval is required. Special Coverage Adjustment Programs - Vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in a special coverage....
March 2019 Recall Update - 02/21/2019
... information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles. Special Coverage 15114A: MIL Lamp On/Glow Plug Heater Inoperative: The special coverage bulletin affects certain 2010-2012 Chevrolet Express, GMC Savana, 2011-2012...
August 2020 Recall Update - 07/30/2020
Special Coverage N182188250-02 Loss of Continuity within Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18...
... module (VCIM). The module may be obtained by contacting Autocraft Electronics, www.autocraft.com.Special Coverage 10240 - HVAC Blower Not Fully Functional or Inoperative: Just over two million vehicles are involved in this special coverage that affects...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Forum - 01/21/2020
Refer also to General Information Policy and Procedure Article 3.2.17 for policies pertaining to customer reimbursement (including special coverage/recalls).
Forum - 01/17/2018
What if the vehicle is outside bumper-to-bumper/CBG Certified and the component in the special coverage being replaced is not covered under the powertrain?
Forum - 12/21/2017
My question is does the service manager have to sign off to perform a special coverage(that is in the mileage and time range)?
Forum - 01/28/2019
... to account for this revelation of sensitivity. Not sure if she is speaking of the same recall/special coverage, but that one still sticks in my mind all these years later.... This has been one of my biggest harping points for assuming that a recall/special...
Reimbursement Request - 11/29/2018
When presented with a customer request for a special coverage or recall reimbursement always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin...
Forum - 02/01/2017
I would agree with you. If they're out of powertrain and there's no stipulation for rental on the special coverage then no rental.
Forum - 02/28/2017
The base and diagnostic labor time allowance for the special coverage is equivalent to the allowances listed in the LTG - the difference continues to be evident in the additional time that is listed in the LTG for Emission Reduction Fluid...
Re: Special Policy 10054 - 05/22/2012
... this: the tech replaced fuel lines/pipe due to corrosion at the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be...
50/50 SPLIT - 10/25/2011
On the Special Coverage 10054 Fuel level sensor,How do you come up with total.Is the total from warranty or customer pay.I think that we are doing this wrong.
Re: Customer reimbursement - 09/21/2011
Just read the previous post for this special coverage - ooops! I'll handle it that way and see what happens!
March 2024 Recall Update - 02/26/2024
... launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has been revised to update the service procedure, parts table, and warranty information....
August 2018 Recall Update - 07/23/2018
... Approximately 6,260 vehicles are involved in the program which is in effect until June 30, 2020. Special Coverage 18029: Inoperative Purge Solenoid: There are 678,946 vehicles involved in the special coverage that addresses an inoperative purge solenoid....
December 2017 Recall Update - 11/21/2017
... must be entered with the transaction submission. The recall is in effect until October 31, 2019. Special Coverage 17336-02: Combi-Cooler Air Conditioner Refrigerant Leak: The special coverage bulletin has been updated to reflect a revision with the parts...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
Forum - 02/02/2017
I think there is just a lot of confusion when deciphering GM. 1st off, is a Field Action the same thing as a Special Bulletin? I did see 07-00-89-037, the problem is in the verbiage for the Special Coverages. If you look at my 1st post...
Policies and Procedures 2021 - 03/22/2021
... clarification was added regarding courtesy transportation options on a vehicle with a Special Coverage. Just like Recalls on vehicles out of warranty, no courtesy transportation options are allowed, unless specified in the bulletin. Any considerations...
December 2012 Recall Update - 12/18/2012
Special Coverage 11340C - Timing Chain Wear-Revised: The Special Coverage has been updated to include additional vehicles and a service procedure revision. The bulletin addresses a premature wear issue with the timing chain in certain 2009 Buick Enclave;...
December 2015 Recall Update - 12/01/2015
... only. This is in addition to the fuel tank fuel pump module and fuel tank jumper harness. Special Coverage 14423: Fuel Tank Inlet Check Valve Fracture: Just over 1 million U.S. vehicles are involved in the special coverage that addresses a fracture...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... products. Powertrain coverage may be revoked as a result. Article 1.4.1 has an update to the special coverage adjustment program for vehicles with branded titles. Vehicles with branded titles may receive notification of a special coverage. IVH will...
January 2016 Recall Update - 01/11/2016
... sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage 14423A: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to reflect an update to the parts information section....
Warranty Blocks and Branded Titles - 05/23/2023
... on branded title vehicles per the GM published recall bulletin. No pre-approval is required. Special Coverage Adjustment Programs - Vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in a special coverage....
March 2019 Recall Update - 02/21/2019
... information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles. Special Coverage 15114A: MIL Lamp On/Glow Plug Heater Inoperative: The special coverage bulletin affects certain 2010-2012 Chevrolet Express, GMC Savana, 2011-2012...
August 2020 Recall Update - 07/30/2020
Special Coverage N182188250-02 Loss of Continuity within Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18...
March 2012 Recall Update - 03/08/2012
... The floor mat supplier on the east coast has been unable to produce floor mats due to flooding.Special Coverage 11340 - Timing Chain Wear: Special Coverage 11340 was announced in mid-February and affects approximately 145,000 Cadillac CTS, SRX, STS;...
March 2013 Recall Update - 03/11/2013
... Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec, Europe, Japan and Russia. Special Coverage 12191 - Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: GM has identified that a condition exists in approximately 890,000 vehicles...
December 2011 Recall Update - 12/15/2011
Special Coverage 10134B - Catalytic Converter Warranty Extension: The special coverage has been updated to include 2008 Chevrolet Malibu vehicles equipped with a 2.4L engine. Customers may express concern with the illumination of the malfunction indicator...
September 2013 Recall Update - 09/04/2013
... the engine control module for those vehicles that were built before the production change.Special Coverage 12313A: Engine Balance Chain and Fuel Pump: The special coverage addresses conditions with the engine balance chain and the fuel pump. Certain...
Special Policy Coverage 10134 - 12/24/2010
... Pontiac G6 vehicles equipped with a 2.4L engine will carry extended catalytic converter warranty coverage of 10/120,000. The bulletin applies to 2006-2007 Malibu and G6 models. Owners may comment on the illumination of the malfunction indicator lamp,...
Special Policy Coverage 10283 - 12/24/2010
... the check engine light. To correct this condition dealers are to replace the fuel tank filler cap. Coverage for this condition is 10 years or 120,000 miles. ...
Special Policy Coverage 10335 - 01/19/2011
Airbag Readiness Light/Service Airbag Message-Reroute Wire Harness/Replace Connectors: Approximately 124,000 Buick Enclave and GMC Acadia vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between ...
Staying one Step Ahead of Recalls - 01/19/2011
It seems that every time you look there is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often...
Special Policy Coverage 09275 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: GM has issued a special coverage adjustment that applies to certain 2006 Chevrolet Cobalt, 2006 Pontiac G4 vehicles registered in Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana,...
Reject of the Month - 02/02/2016
832Beyond Special Coverage AZSCT833Valid Special Coverage Found.N/A834Repair performed prior to start of Warranty.AZPTI; ZREG; ZPDI; ZTPT835Submission time limit for new defective battery exceeded.N/A830836Battery warranty record not found in ZACD_WRTY.N/A830Error...
November 2018 Recall Update - 10/24/2018
... that includes the top tether anchor label. The recall program is in effect until October 31, 2020. Special Coverage 18236: Exhaust Turbocharger Outlet Pipe Failure: Certain 2015-2016 Chevrolet Silverado and GMC Sierra trucks equipped with a 6.6L Duramax...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
A Trailblazer came in with leaking fuel tank, tech. found special coverage tsb #07099a, tech. replaced fuel tank as per special policy. But I noticed that sp is for a trailblazer Ext. and vis shows this as a regular trailblazer. Vin is within breaks...
Policy Evaluation Tool - Clarification - 10/23/2019
... through the following scenario. In the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation...
Forum - 01/29/2020
... News, we published a clarification in the November 2019 edition. Another helpful resource for Special Coverage transactions is the Submitting Claims Related to a Special Coverage reference available in GlobalConnect within the Warranty Administration...
July 2017 Recall Update - 06/19/2017
Special Coverage 12313D: Engine Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update...
April 2019 Recall Update - 03/27/2019
... Dealers are required to replace the oil pump. The bulletin is in effect until March 31, 2021. Special Coverage N182188910: PPS Setting DTC for Airbag Light On: Approximately 7,200 Buick Verano vehicles are included in the special coverage that covers...
What Would You Do - 02/21 - 01/27/2021
... leak to be coming from the fuel pump. After reviewing the attached IVH, the technician found that Special Coverage 12191: Fuel Odor or Spotting on Ground-Replace Fuel Pump Module applied to the VIN.The Special Coverage addresses a condition in which...
August 2011 Recall Update - 08/09/2011
... Dealers are to replace one or both EGT sensors, depending on the vehicle configuration. Special Coverage Adjustment 11150 - Exhaust Manifold Warranty Extension: A crack in the exhaust manifold in some 2008-2009 Chevrolet TrailBlazer and GMC Envoy...
February 2012 Recall Update - 02/07/2012
... splice in the net item field of the transaction. The amount claimed in net should not exceed $1.91.Special Coverage 11304 - Evaporative Emission Canister Purge Solenoid Valve Warranty: Certain 2009 Chevrolet Silverado and GMC Sierra hybrid vehicles equipped...
Reject of the Month - 05/23/2016
... has been removed and is no longer used.Error Message 175: Vehicle & is not assigned to the special coverage with labor code &: This is a new addition to the list of available codes. The message is displayed when the vehicle submitted on the transaction...
December 2014 Recall Update - 11/25/2014
Special Coverage 13388: Exhaust Manifold Fracture: Approximately 28,000 vehicles equipped with a 2.9L engine may have a condition in which high exhaust temperatures may cause the exhaust manifold to fracture. To correct the condition dealers are to replace...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
Reject of the Month - 05/14/2013
... labour code format. Continue to use the legacy five-digit labour code for field actions and special coverages. Only newly released field actions, special coverage and customer satisfaction bulletins will transition to the new Global format.Service...
Reject of the Month - October 2020 - 09/22/2020
... found the check valve in the valve cover to be faulty. The technician reviewed SI and found Special Coverage N202299080 that pertained to the concern. The special policy procedure included removal and replacement of the camshaft valve cover. The technician...
January 2015 Recall Update - 12/19/2014
... electrical center (UBEC) harness on involved vehicles. Approximately 97,000 vehicles are involved.Special Coverage 14232: Power Steering Stick-Slip: Certain 2010-2014 Chevrolet Equinox and GMC Terrain; 2011-2014 Chevrolet Cruze and Volt; 2012-2014 Buick...
... The floor mat supplier on the east coast has been unable to produce floor mats due to flooding.Special Coverage 11340 - Timing Chain Wear: Special Coverage 11340 was announced in mid-February and affects approximately 145,000 Cadillac CTS, SRX, STS;...
March 2013 Recall Update - 03/11/2013
... Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec, Europe, Japan and Russia. Special Coverage 12191 - Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: GM has identified that a condition exists in approximately 890,000 vehicles...
December 2011 Recall Update - 12/15/2011
Special Coverage 10134B - Catalytic Converter Warranty Extension: The special coverage has been updated to include 2008 Chevrolet Malibu vehicles equipped with a 2.4L engine. Customers may express concern with the illumination of the malfunction indicator...
September 2013 Recall Update - 09/04/2013
... the engine control module for those vehicles that were built before the production change.Special Coverage 12313A: Engine Balance Chain and Fuel Pump: The special coverage addresses conditions with the engine balance chain and the fuel pump. Certain...
Special Policy Coverage 10134 - 12/24/2010
... Pontiac G6 vehicles equipped with a 2.4L engine will carry extended catalytic converter warranty coverage of 10/120,000. The bulletin applies to 2006-2007 Malibu and G6 models. Owners may comment on the illumination of the malfunction indicator lamp,...
Special Policy Coverage 10283 - 12/24/2010
... the check engine light. To correct this condition dealers are to replace the fuel tank filler cap. Coverage for this condition is 10 years or 120,000 miles. ...
Special Policy Coverage 10335 - 01/19/2011
Airbag Readiness Light/Service Airbag Message-Reroute Wire Harness/Replace Connectors: Approximately 124,000 Buick Enclave and GMC Acadia vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between ...
Staying one Step Ahead of Recalls - 01/19/2011
It seems that every time you look there is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often...
Special Policy Coverage 09275 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: GM has issued a special coverage adjustment that applies to certain 2006 Chevrolet Cobalt, 2006 Pontiac G4 vehicles registered in Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana,...
Reject of the Month - 02/02/2016
832Beyond Special Coverage AZSCT833Valid Special Coverage Found.N/A834Repair performed prior to start of Warranty.AZPTI; ZREG; ZPDI; ZTPT835Submission time limit for new defective battery exceeded.N/A830836Battery warranty record not found in ZACD_WRTY.N/A830Error...
November 2018 Recall Update - 10/24/2018
... that includes the top tether anchor label. The recall program is in effect until October 31, 2020. Special Coverage 18236: Exhaust Turbocharger Outlet Pipe Failure: Certain 2015-2016 Chevrolet Silverado and GMC Sierra trucks equipped with a 6.6L Duramax...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
A Trailblazer came in with leaking fuel tank, tech. found special coverage tsb #07099a, tech. replaced fuel tank as per special policy. But I noticed that sp is for a trailblazer Ext. and vis shows this as a regular trailblazer. Vin is within breaks...
Policy Evaluation Tool - Clarification - 10/23/2019
... through the following scenario. In the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation...
Forum - 01/29/2020
... News, we published a clarification in the November 2019 edition. Another helpful resource for Special Coverage transactions is the Submitting Claims Related to a Special Coverage reference available in GlobalConnect within the Warranty Administration...
July 2017 Recall Update - 06/19/2017
Special Coverage 12313D: Engine Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update...
April 2019 Recall Update - 03/27/2019
... Dealers are required to replace the oil pump. The bulletin is in effect until March 31, 2021. Special Coverage N182188910: PPS Setting DTC for Airbag Light On: Approximately 7,200 Buick Verano vehicles are included in the special coverage that covers...
What Would You Do - 02/21 - 01/27/2021
... leak to be coming from the fuel pump. After reviewing the attached IVH, the technician found that Special Coverage 12191: Fuel Odor or Spotting on Ground-Replace Fuel Pump Module applied to the VIN.The Special Coverage addresses a condition in which...
August 2011 Recall Update - 08/09/2011
... Dealers are to replace one or both EGT sensors, depending on the vehicle configuration. Special Coverage Adjustment 11150 - Exhaust Manifold Warranty Extension: A crack in the exhaust manifold in some 2008-2009 Chevrolet TrailBlazer and GMC Envoy...
February 2012 Recall Update - 02/07/2012
... splice in the net item field of the transaction. The amount claimed in net should not exceed $1.91.Special Coverage 11304 - Evaporative Emission Canister Purge Solenoid Valve Warranty: Certain 2009 Chevrolet Silverado and GMC Sierra hybrid vehicles equipped...
Reject of the Month - 05/23/2016
... has been removed and is no longer used.Error Message 175: Vehicle & is not assigned to the special coverage with labor code &: This is a new addition to the list of available codes. The message is displayed when the vehicle submitted on the transaction...
December 2014 Recall Update - 11/25/2014
Special Coverage 13388: Exhaust Manifold Fracture: Approximately 28,000 vehicles equipped with a 2.9L engine may have a condition in which high exhaust temperatures may cause the exhaust manifold to fracture. To correct the condition dealers are to replace...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
Reject of the Month - 05/14/2013
... labour code format. Continue to use the legacy five-digit labour code for field actions and special coverages. Only newly released field actions, special coverage and customer satisfaction bulletins will transition to the new Global format.Service...
Reject of the Month - October 2020 - 09/22/2020
... found the check valve in the valve cover to be faulty. The technician reviewed SI and found Special Coverage N202299080 that pertained to the concern. The special policy procedure included removal and replacement of the camshaft valve cover. The technician...
January 2015 Recall Update - 12/19/2014
... electrical center (UBEC) harness on involved vehicles. Approximately 97,000 vehicles are involved.Special Coverage 14232: Power Steering Stick-Slip: Certain 2010-2014 Chevrolet Equinox and GMC Terrain; 2011-2014 Chevrolet Cruze and Volt; 2012-2014 Buick...
June 2013 Recall Update - 06/19/2013
... harness (filter) to minimize the electrical noise from other vehicle electrical components. Special Coverage Adjustment 13091: Water Pump Shaft Seal Leaks: GM released this special coverage bulletin in late May which involves approximately 713,000...
August 2023 Recall Update - 07/25/2023
... the service procedure. Certain 2023 Cadillac LYRIQ vehicles are included in the recall population. Special Coverage N232395300 Evaporative Emissions Purge Valve: Approximately 383,000 vehicles are involved in the special coverage population. These vehicles...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... serviced on the monthly analysis report? My understanding is that recalls, maintenances and special coverage operations aren't included to determine that number. What about special operations that are only created to use in bulletins...
January 2013 Recall Update - 01/24/2013
... affects certain 2005-2008 Pontiac Vibe, 2-wheel drive vehicles equipped with a 1.8L MFI engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless...
April 2023 Recall Update - 03/23/2023
Special Coverage N192266181-01 Wiper Transmission Arm Linkage Failure: The bulletin has been revised to add the 2016-17 model year Chevrolet Equinox and GMC Terrain to the special coverage population. Additionally, certain 2010-12 Chevrolet Equinox and...
GM Organizational Terms - 10/27/2020
... protection and peace of mind. More details of the Goodwill tools are found in the bulletin. Special Coverage - Extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. The necessary...
Forum - 10/02/2019
... paragraph: "If a customer is outside the time and mileage parameters of a Special Coverage repair, the PET should be ran; however, GM states that regardless of the results, dealers should not charge the customer for the repair. This...
Forum - 06/10/2021
I had to tell one, yesterday, that I am not to see 'special coverage' in his handwriting again.... It is the advisors job to determine coverage based off their diagnosis
Reject of the Month - 10/08/2012
... due to the request exceeding self-authorization limits.For example: a technician completed a special coverage repair on a 2006 Equinox. The special coverage instructed the tech to install a temperature valve shaft sleeve onto the temperature valve. The...
GWM Issues and Issue Resolution - 06/19/2013
... for error code 903-"Vehicle not compatible with labour code" when submitting transactions for special coverage and coupons that have legacy labour operation numbers have been addressed and resolved. If the transaction is not for a special coverage or...
Branded Titles and Warranty Blocks - 12/21/2017
... titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles with a branded title and warranty block. When processing any of the above...
August 2012 Recall Update - 08/09/2012
... operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour time contained within the special coverage has been revised. GM determined that a front end...
November 2011 Recall Update - 11/17/2011
... order in the Programming Module Table has been revised in the most recent bulletin update. Special Coverage 11157A - Front Brake Hose Fitting Corrosion: Approximately 78,000 Hummer H3 and H3T vehicles may have a condition in which the front...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Transponder Keys: - 10/31/2014
... transponders keys obtained from sources other than GMCCA are not used in any recall, warranty, or special coverage repair. ...
Recall Completion - 02/20/2018
... including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery. The process should include checking inventory daily using Field Action Inventory...
Warranty Blocks - 09/24/2019
... IVH the only services that may be provided include: safety, non-compliance and emissions recalls, special coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required...
Forum - 03/25/2024
... currently seems to be working. I just realized though I had them do a condenser for an expired special coverage on my Wife's Tahoe and they are still billing R-134a by the pound. Oh well, you can't win them all. lol...
Forum - 06/14/2021
... supposed to be that indicated it was faulty. That being said, I would accept that and submit it on special coverage....
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
REIMBURSEMENT - 07/29/2020
Customer had a repair completed and paid by her Extended Warranty Company. Customer received a Special Coverage letter about possible getting a Reimbursement. Customer is requesting her deductible amount that she paid for. Are we able to...
CUSTOMER REIMBURSEMENT - 10/16/2019
A customer came in back in July to have a repair done and now there is a Special Coverage for it. His vehicle is within the time parameters, he should be reimbursed. BUT....I have no clue how to do this and I am losing my mind trying to figure...
Exception to the rule for customer reimbursement? - 11/22/2022
... In Service P&P the only copies accepted (page 111) for reimbursement are for special coverage and recalls. Has anyone found that a copy emailed or faxed for a vehicle that is in bumper to bumper allowed to be used for reimbursement?...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Forum - 10/04/2017
... although the WSC may still request that the battery is submitted on its own line, as the Special Coverage does not include an allowance for replacement of the battery....
... harness (filter) to minimize the electrical noise from other vehicle electrical components. Special Coverage Adjustment 13091: Water Pump Shaft Seal Leaks: GM released this special coverage bulletin in late May which involves approximately 713,000...
August 2023 Recall Update - 07/25/2023
... the service procedure. Certain 2023 Cadillac LYRIQ vehicles are included in the recall population. Special Coverage N232395300 Evaporative Emissions Purge Valve: Approximately 383,000 vehicles are involved in the special coverage population. These vehicles...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... serviced on the monthly analysis report? My understanding is that recalls, maintenances and special coverage operations aren't included to determine that number. What about special operations that are only created to use in bulletins...
January 2013 Recall Update - 01/24/2013
... affects certain 2005-2008 Pontiac Vibe, 2-wheel drive vehicles equipped with a 1.8L MFI engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless...
April 2023 Recall Update - 03/23/2023
Special Coverage N192266181-01 Wiper Transmission Arm Linkage Failure: The bulletin has been revised to add the 2016-17 model year Chevrolet Equinox and GMC Terrain to the special coverage population. Additionally, certain 2010-12 Chevrolet Equinox and...
GM Organizational Terms - 10/27/2020
... protection and peace of mind. More details of the Goodwill tools are found in the bulletin. Special Coverage - Extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. The necessary...
Forum - 10/02/2019
... paragraph: "If a customer is outside the time and mileage parameters of a Special Coverage repair, the PET should be ran; however, GM states that regardless of the results, dealers should not charge the customer for the repair. This...
Forum - 06/10/2021
I had to tell one, yesterday, that I am not to see 'special coverage' in his handwriting again.... It is the advisors job to determine coverage based off their diagnosis
Reject of the Month - 10/08/2012
... due to the request exceeding self-authorization limits.For example: a technician completed a special coverage repair on a 2006 Equinox. The special coverage instructed the tech to install a temperature valve shaft sleeve onto the temperature valve. The...
GWM Issues and Issue Resolution - 06/19/2013
... for error code 903-"Vehicle not compatible with labour code" when submitting transactions for special coverage and coupons that have legacy labour operation numbers have been addressed and resolved. If the transaction is not for a special coverage or...
Branded Titles and Warranty Blocks - 12/21/2017
... titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles with a branded title and warranty block. When processing any of the above...
August 2012 Recall Update - 08/09/2012
... operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour time contained within the special coverage has been revised. GM determined that a front end...
November 2011 Recall Update - 11/17/2011
... order in the Programming Module Table has been revised in the most recent bulletin update. Special Coverage 11157A - Front Brake Hose Fitting Corrosion: Approximately 78,000 Hummer H3 and H3T vehicles may have a condition in which the front...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Transponder Keys: - 10/31/2014
... transponders keys obtained from sources other than GMCCA are not used in any recall, warranty, or special coverage repair. ...
Recall Completion - 02/20/2018
... including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery. The process should include checking inventory daily using Field Action Inventory...
Warranty Blocks - 09/24/2019
... IVH the only services that may be provided include: safety, non-compliance and emissions recalls, special coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required...
Forum - 03/25/2024
... currently seems to be working. I just realized though I had them do a condenser for an expired special coverage on my Wife's Tahoe and they are still billing R-134a by the pound. Oh well, you can't win them all. lol...
Forum - 06/14/2021
... supposed to be that indicated it was faulty. That being said, I would accept that and submit it on special coverage....
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
REIMBURSEMENT - 07/29/2020
Customer had a repair completed and paid by her Extended Warranty Company. Customer received a Special Coverage letter about possible getting a Reimbursement. Customer is requesting her deductible amount that she paid for. Are we able to...
CUSTOMER REIMBURSEMENT - 10/16/2019
A customer came in back in July to have a repair done and now there is a Special Coverage for it. His vehicle is within the time parameters, he should be reimbursed. BUT....I have no clue how to do this and I am losing my mind trying to figure...
Exception to the rule for customer reimbursement? - 11/22/2022
... In Service P&P the only copies accepted (page 111) for reimbursement are for special coverage and recalls. Has anyone found that a copy emailed or faxed for a vehicle that is in bumper to bumper allowed to be used for reimbursement?...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Forum - 10/04/2017
... although the WSC may still request that the battery is submitted on its own line, as the Special Coverage does not include an allowance for replacement of the battery....
Forum - 02/01/2017
... for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by powertrain. Other than that, the bulletin should address the specifics of courtesy...
Special Policy Reimbursement - 06/21/2017
I have a customer requesting reimbursement on special coverage 15284. She did not have the work done, the reimbursement is for the check out time. Is she eligible for reimbursement ?
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Forum - 09/07/2016
... Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will need top be H-routed....
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: - 08/11/2011
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Customer reimbursement - 02/21/2012
I have a similar situation, except it isn't for the special coverage. Customer had a hub bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: not compatible to ltg - 03/07/2013
I did check the special coverage box, but still didn't work. I will try contacting dbc and go from there. Thanks for the imput.
Re: Volt Rental - 02/01/2013
... REGUARDING COURTESY TRANSPORTATION ARTICLE 1 - General Motors Warranties 1.4 - Warranty Repairs, Special Coverage Adjustments, Policies on Specific Vehicles, Components and Programs 1.4.13 - Courtesy Transportation Program ...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
Re: REJECTION FOR NOT MASTER WARRANY - 07/08/2010
I HAD THE SAME PROBLEM BEFORE, GO INTO GLOBAL WARRANTY TO CORRECT YOUR CLAIM YOU WILL SEE A PLACE TO CHECK THAT SAYS IS THIS A SPECIAL COVERAGE, CHECK THAT AND YOUR CLAIM SHOULD GO THRU.
Re: Ring My Bell - 10/09/2008
... who was serving over seas for 1 year, and his truck is just out of warranty for one of those special coverage policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just...
May 2013 Recall Update - 05/14/2013
Special Coverage 09275B: Fuel Odor or Spotting on Ground: The special coverage has been updated to provide coverage of the condition regardless of the vehicle's mileage or age. Certain 2006-2007 Chevrolet Cobalt, 2006 Pontiac G4, 2007 Pontiac G5, and...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
[quote] Brian Delgado: A Trailblazer came in with leaking fuel tank, tech. found special coverage tsb #07099a, tech. replaced fuel tank as per special policy. But I noticed that sp is for a trailblazer Ext. and vis shows this as a regular trailblazer....
Customer Reimbursement - 09/22/2020
... and retained to justify/verify the expenditure (photocopies of receipts are acceptable for special coverages and recalls). Provide the customer with a copy of the receipt/invoice for their records. All customer reimbursements are to be made to the person...
April 2024 Recall Update - 03/23/2024
... The recall is in effect until March 31, 2026 and affects approximately 54,961 vehicles. Special Coverage N232395330 Turbocharger Replacement: Certain 2017-18 Buick Encore, Chevrolet Sonic, and Trax vehicles equipped with a 1.4L, 4-cylinder gas...
Re: special policy #07187C - 12/16/2009
THE SPECIAL POLICY COVERS FOR 7-YEARS 70,000 MILES WHICHEVER COMES FIRST ---- THEY HAVE EXTENDED THE "CLUSTER ONLY COVERAGE" UP TO 80,000 ...... REVIEW THE SECTION HEADER IN BLUE - WHICH STATES "SPECIAL COVERAGE ADJUSTMENT" ..... HOPE THIS HELPS
October 2020 Recall Update - 09/22/2020
... to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage bulletin has been updated to reflect a change to the parts...
Recall Summary Update - 01/28/2020
... gold-plated terminals. Approximately 470 vehicles are included in the recall population. Special Coverage N192266180: Wiper Transmission Arm Linkage Failure: More than 1.8 million vehicles are involved in the special coverage that covers involved...
May 2020 Recall Update - 04/29/2020
... in the vehicle to offset any air trapped in the engine after performing this procedure. Special Coverage A192219310 Radiator Leaks: Approximately 1,550 vehicles are involved in the special coverage that covers certain 2015-19 Chevrolet Trax...
July 2019 Recall Update - 06/26/2019
... with the correct radio software and calibration. The program is in effect until June 30, 2021. Special Coverage N192219480: Driver’s Front Seat Belt Lap Pretensioner: The special coverage covers affected vehicles for a period of 12 years or 180,000...
... for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by powertrain. Other than that, the bulletin should address the specifics of courtesy...
Special Policy Reimbursement - 06/21/2017
I have a customer requesting reimbursement on special coverage 15284. She did not have the work done, the reimbursement is for the check out time. Is she eligible for reimbursement ?
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Forum - 09/07/2016
... Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will need top be H-routed....
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: - 08/11/2011
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Customer reimbursement - 02/21/2012
I have a similar situation, except it isn't for the special coverage. Customer had a hub bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: not compatible to ltg - 03/07/2013
I did check the special coverage box, but still didn't work. I will try contacting dbc and go from there. Thanks for the imput.
Re: Volt Rental - 02/01/2013
... REGUARDING COURTESY TRANSPORTATION ARTICLE 1 - General Motors Warranties 1.4 - Warranty Repairs, Special Coverage Adjustments, Policies on Specific Vehicles, Components and Programs 1.4.13 - Courtesy Transportation Program ...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
Re: REJECTION FOR NOT MASTER WARRANY - 07/08/2010
I HAD THE SAME PROBLEM BEFORE, GO INTO GLOBAL WARRANTY TO CORRECT YOUR CLAIM YOU WILL SEE A PLACE TO CHECK THAT SAYS IS THIS A SPECIAL COVERAGE, CHECK THAT AND YOUR CLAIM SHOULD GO THRU.
Re: Ring My Bell - 10/09/2008
... who was serving over seas for 1 year, and his truck is just out of warranty for one of those special coverage policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just...
May 2013 Recall Update - 05/14/2013
Special Coverage 09275B: Fuel Odor or Spotting on Ground: The special coverage has been updated to provide coverage of the condition regardless of the vehicle's mileage or age. Certain 2006-2007 Chevrolet Cobalt, 2006 Pontiac G4, 2007 Pontiac G5, and...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
[quote] Brian Delgado: A Trailblazer came in with leaking fuel tank, tech. found special coverage tsb #07099a, tech. replaced fuel tank as per special policy. But I noticed that sp is for a trailblazer Ext. and vis shows this as a regular trailblazer....
Customer Reimbursement - 09/22/2020
... and retained to justify/verify the expenditure (photocopies of receipts are acceptable for special coverages and recalls). Provide the customer with a copy of the receipt/invoice for their records. All customer reimbursements are to be made to the person...
April 2024 Recall Update - 03/23/2024
... The recall is in effect until March 31, 2026 and affects approximately 54,961 vehicles. Special Coverage N232395330 Turbocharger Replacement: Certain 2017-18 Buick Encore, Chevrolet Sonic, and Trax vehicles equipped with a 1.4L, 4-cylinder gas...
Re: special policy #07187C - 12/16/2009
THE SPECIAL POLICY COVERS FOR 7-YEARS 70,000 MILES WHICHEVER COMES FIRST ---- THEY HAVE EXTENDED THE "CLUSTER ONLY COVERAGE" UP TO 80,000 ...... REVIEW THE SECTION HEADER IN BLUE - WHICH STATES "SPECIAL COVERAGE ADJUSTMENT" ..... HOPE THIS HELPS
October 2020 Recall Update - 09/22/2020
... to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage bulletin has been updated to reflect a change to the parts...
Recall Summary Update - 01/28/2020
... gold-plated terminals. Approximately 470 vehicles are included in the recall population. Special Coverage N192266180: Wiper Transmission Arm Linkage Failure: More than 1.8 million vehicles are involved in the special coverage that covers involved...
May 2020 Recall Update - 04/29/2020
... in the vehicle to offset any air trapped in the engine after performing this procedure. Special Coverage A192219310 Radiator Leaks: Approximately 1,550 vehicles are involved in the special coverage that covers certain 2015-19 Chevrolet Trax...
July 2019 Recall Update - 06/26/2019
... with the correct radio software and calibration. The program is in effect until June 30, 2021. Special Coverage N192219480: Driver’s Front Seat Belt Lap Pretensioner: The special coverage covers affected vehicles for a period of 12 years or 180,000...
Coverage Code E, E1, E2 - 10/13/2010
Emissions warranty coverage is a result of regulation that requires manufacturers to certify that each new vehicle they build and how it is equipped conforms to the Environmental Protection Agency (EPA) at the time of sale. The California Air Resources...
January 2020 Recall Update - 01/03/2020
... to update the Hybrid Powertrain Control Module 2 in certain 2011 Chevrolet Volt vehicles. Special Coverage N182180270: Tail Lamps Inoperative: Certain 2015-16 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL vehicles are included in the recall...
Forum - 05/06/2021
... come in the other day with an Equinox that has a P0420 indicating a bad catalyst. There is a special coverage that basically says if the car has or has had oil consumption issues that could have contaminated the cat and o2 sensors then they get a free...
October 2012 Recall Update - 10/08/2012
Special Coverage 11273 - Throttle Position Sensor Replacement: Dealers are instructed to replace the throttle position sensor and reprogram the Engine Control Module on approximately 2,000,000 vehicles. Involved vehicles include the 2008-2009 Chevrolet...
Forum - 02/12/2018
I know there's reimbursement phrasing in recall and special coverages (which you really need to watch the dates on for special coverages!), but this instance was just a powertrain covered repair. At least I know now that she'll pay for these reimbursements...
June 2018 Recall Update - 05/22/2018
... Chevrolet Silverado HD and GMC Sierra HD trucks equipped with a 6.6L engine and dual fuel tanks. Special Coverage 17336-03: Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The parts and warranty information sections of the bulletin have been...
Enhancements - 10/28/2022
... from the improved features and functionality. Users now have the ability to hover over Special Coverages that are listed in the Applicable Warranties section of IVH to quickly view a description of the bulletin. Any Special Coverage that is published...
Re: Convertor letter - 10/19/2009
NORMALLY ON THE LETTERS, THERE IS A SPECIAL COVERAGE # -- IT IS USUALLY ON THE VERY BOTTOM OF THE LETTER ALL BY ITSELF ... SUCH AS: (05551) WHICH IS A SPECIAL POLICY... HOPE THIS HELPS !!
Warranty Blocks and Branded Titles - 01/28/2020
... ZREG, and ZSCT. If a Warranty Block appears in IVH, ONLY the following services may be provided: Special Coverage Repairs - Repairs must be performed as directed if the vehicle has the condition described in the Special Coverage bulletin. Since the...
Forum - 03/24/2021
... appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated on the vehicle. Service Agents...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
Forum - 03/24/2021
I was told way back when by WSC that Special Coverages ARE covered with a branded title.
Policy Repair on a Bulletin - 01/28/2021
HiHas anyone done a policy repair on a bulletin before? I am referring to bulletins only not special coverages. Thanks
Forum - 06/15/2021
... parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors are not correct. Can you reference...
September 2022 Recall Update - 08/22/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet...
GM Mail Out Reviews - 06/29/2021
... Silverado. The technician found DTC P21DD and noted that the reductant heater exceeded spec. A special coverage was found that addressed the concern and replacement of the DEF reservoir assembly. The claim was submitted with the appropriate special coverage...
Forum - 01/19/2018
Sorry yes, it's from a TSB not a special coverage. Thanks!
Customer reimbursement - 09/21/2011
... service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does this get processed under...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
June 2016 Recall Update - 05/24/2016
... Electrical Center (UBEC), and add the Forward Lamp Harness Service Kit with a 50 amp relay. Special Coverage 15643: Airbag Light On: Approximately 215,000 vehicles are involved in the recall that addresses a condition with a design interference...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Emissions - 02/27/2014
All vehicles are eligible for the Federal Emissions Warranty Coverage of 2 years or 24,000 miles. To check for emissions eligibility, locate the underhood emission control label located inside the engine compartment. The label may contain language stating...
December 2019 Recall Update - 12/02/2019
Special Coverage N182202780-01: Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been revised to update the models and to extend the coverage period. The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18...
September 2018 Recall Update - 08/20/2018
Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade...
Emissions warranty coverage is a result of regulation that requires manufacturers to certify that each new vehicle they build and how it is equipped conforms to the Environmental Protection Agency (EPA) at the time of sale. The California Air Resources...
January 2020 Recall Update - 01/03/2020
... to update the Hybrid Powertrain Control Module 2 in certain 2011 Chevrolet Volt vehicles. Special Coverage N182180270: Tail Lamps Inoperative: Certain 2015-16 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL vehicles are included in the recall...
Forum - 05/06/2021
... come in the other day with an Equinox that has a P0420 indicating a bad catalyst. There is a special coverage that basically says if the car has or has had oil consumption issues that could have contaminated the cat and o2 sensors then they get a free...
October 2012 Recall Update - 10/08/2012
Special Coverage 11273 - Throttle Position Sensor Replacement: Dealers are instructed to replace the throttle position sensor and reprogram the Engine Control Module on approximately 2,000,000 vehicles. Involved vehicles include the 2008-2009 Chevrolet...
Forum - 02/12/2018
I know there's reimbursement phrasing in recall and special coverages (which you really need to watch the dates on for special coverages!), but this instance was just a powertrain covered repair. At least I know now that she'll pay for these reimbursements...
June 2018 Recall Update - 05/22/2018
... Chevrolet Silverado HD and GMC Sierra HD trucks equipped with a 6.6L engine and dual fuel tanks. Special Coverage 17336-03: Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The parts and warranty information sections of the bulletin have been...
Enhancements - 10/28/2022
... from the improved features and functionality. Users now have the ability to hover over Special Coverages that are listed in the Applicable Warranties section of IVH to quickly view a description of the bulletin. Any Special Coverage that is published...
Re: Convertor letter - 10/19/2009
NORMALLY ON THE LETTERS, THERE IS A SPECIAL COVERAGE # -- IT IS USUALLY ON THE VERY BOTTOM OF THE LETTER ALL BY ITSELF ... SUCH AS: (05551) WHICH IS A SPECIAL POLICY... HOPE THIS HELPS !!
Warranty Blocks and Branded Titles - 01/28/2020
... ZREG, and ZSCT. If a Warranty Block appears in IVH, ONLY the following services may be provided: Special Coverage Repairs - Repairs must be performed as directed if the vehicle has the condition described in the Special Coverage bulletin. Since the...
Forum - 03/24/2021
... appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated on the vehicle. Service Agents...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
Forum - 03/24/2021
I was told way back when by WSC that Special Coverages ARE covered with a branded title.
Policy Repair on a Bulletin - 01/28/2021
HiHas anyone done a policy repair on a bulletin before? I am referring to bulletins only not special coverages. Thanks
Forum - 06/15/2021
... parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors are not correct. Can you reference...
September 2022 Recall Update - 08/22/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet...
GM Mail Out Reviews - 06/29/2021
... Silverado. The technician found DTC P21DD and noted that the reductant heater exceeded spec. A special coverage was found that addressed the concern and replacement of the DEF reservoir assembly. The claim was submitted with the appropriate special coverage...
Forum - 01/19/2018
Sorry yes, it's from a TSB not a special coverage. Thanks!
Customer reimbursement - 09/21/2011
... service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does this get processed under...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
June 2016 Recall Update - 05/24/2016
... Electrical Center (UBEC), and add the Forward Lamp Harness Service Kit with a 50 amp relay. Special Coverage 15643: Airbag Light On: Approximately 215,000 vehicles are involved in the recall that addresses a condition with a design interference...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Emissions - 02/27/2014
All vehicles are eligible for the Federal Emissions Warranty Coverage of 2 years or 24,000 miles. To check for emissions eligibility, locate the underhood emission control label located inside the engine compartment. The label may contain language stating...
December 2019 Recall Update - 12/02/2019
Special Coverage N182202780-01: Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been revised to update the models and to extend the coverage period. The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18...
September 2018 Recall Update - 08/20/2018
Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade...
Goodwill on Special Policy 07187C - 04/06/2010
Anybody know how to claim a goodwill on a special policy on GWM? We are goodwilling just the instrument cluster on SP 07187C. I'm trying to submit T5687-.2/$25.00 net and I'm getting Error 831 : Beyond Special coverage time and Error 243 : Reject 831...
November 2019 Recall Update - 10/23/2019
Special Coverage 17336-05: Air Conditioning Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin...
August 2019 Recall Update - 07/30/2019
... and install the insert on unsold vehicles. The recall program is in effect until July 31, 2021. Special Coverage Adjustment N192210230: Camshaft Cover Replacement: The engine camshaft cover must be replaced on certain 2015-16 Chevrolet Cruze and 2015...
August 2022 Recall Update - 07/27/2022
... are included in the recall program include certain 2022 Chevrolet Colorado and GMC Canyon trucks. Special Coverage N222369620-01 Evaporative Emissions Purge Valve: Certain 2019 Cadillac XTS and 2020 Chevrolet Impala vehicles equipped with a 6 cylinder,...
Reject of the Month - 02/26/2013
... repair line. The claim also rejected for labour code is not covered by service contract or special coverage. This particular reject had the warranty administrator confused as the labour operation coverage was confirmed through GMPP Cares online...
Forum - 01/28/2019
... you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different. You can replace those as many times as they fail within the coverage period. Again it would be helpful to...
Re: Special Policy with a Blocked Title - 04/28/2015
I agree. I found some information about special policy and blocked title in the Service P&P manual 6.1 under the Special Coverage Adjustments' title Hope this helps
Forum - 08/31/2016
We have gotten paid for special coverages on vehicles with branded titles. If you look at the P&P 1.1.1, paragraph 3 they talk about it. You can always call your WSC specialist and ask if they would pay it, you would have to h-rte it to...
Forum - 12/26/2017
... I just read the Warranty in Review -Dec 2017 Issue and on page 6 they go over every scenario with special coverages. According to this, if a vehicle is outside of the time/mileage limits for the coverage you would still use the 99XXXXX code but...
Forum - 03/26/2018
... Limited Warranties. You have to closely watch the wording for each specific bulletin/recall/special coverage in regards to rental, but most only cover rental if the vehicle is still within the applicable warranty periods. Hope this helps!...
Policy Evaluation Tool - 09/24/2019
... Date of Manufacture on Tires In the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor...
GMPP Common Rejects - 04/13/2012
... for review and payment. Reject Code 825: Labour code is not covered by service contract or special coverage: If submitting a transaction with a TSB specific labour operation, it may reject as not covered. Confirm that the bulletin applies to the VIN...
Reject of the Month - 02/07/2012
Error 825: Labour code F9726 is not covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation,...
May 2018 Recall Update - 04/23/2018
... quantity of part number 19184760. The recall affects certain 2010 Pontiac Vibe vehicles. Special Coverage 18055 Side Impact Air Bag Light On: Approximately 209,000 vehicles are involved in the special coverage to address a condition in which the...
April 2017 Recall Update - 03/21/2017
... vehicles equipped with a 3.6L DFI engine. The recall program is in effect until March 31, 2019. Special Coverage 16188: Brake Lamp Malfunction: The special coverage covers the involved vehicles for a period of 15 years or 150,000 miles. Certain 2004-2012...
March 2017 Recall Update - 02/17/2017
... include certain 2014-2015 Chevrolet Cruze models equipped with a 2.0L diesel engine. Special Coverage 15643A: Airbag Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities,...
February 2021 Recall Update - 01/27/2021
Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced...
October 2014 Recall Update - 10/03/2014
... Chevrolet Silverado and GMC Sierra 2500/3500 series equipped with an auxiliary battery. Special Coverage Adjustment 14289: Flex Fuel Sensor Malfunction: Certain 2013 Buick LaCrosse, Regal; Cadillac ATS, SRX; Chevrolet Caprice, Captiva, Equinox,...
July 2018 Recall Update - 06/25/2018
Special Coverage 15810-02 Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles...
June 2021 Recall Update - 05/26/2021
Special Coverage 18226-01 Overheating of Fuel Relay or Motor Terminal: The bulletin has been revised to include a service procedure update. The special coverage affects certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles. Customer Satisfaction...
October 2022 Recall Update - 09/26/2022
Special Coverage N192266180-01 Front Wiper Transmission Arm Linkage Failure: The bulletin has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits...
Forum - 10/26/2017
The form is included with the customer's notification letter (with a special coverage also). The letter advises the customer to complete the reimbursement form and present it to the dealer with all required documents (or mail to the Reimbursement...
Forum - 10/04/2018
... pay at time of write up, but after diagnosis it was found that the repair is covered under a special coverage. Management must authorize the change in responsibility for the charges prior to repairs being completed. The change in responsibility for charges...
Forum - 07/09/2019
Hi cSutton! The special coverage covers involved vehicles for a period of 12 years or 180,000 miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Forum - 01/29/2020
Hello NUCUML, Reimbursements are to be performed during the time/mileage parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should...
Anybody know how to claim a goodwill on a special policy on GWM? We are goodwilling just the instrument cluster on SP 07187C. I'm trying to submit T5687-.2/$25.00 net and I'm getting Error 831 : Beyond Special coverage time and Error 243 : Reject 831...
November 2019 Recall Update - 10/23/2019
Special Coverage 17336-05: Air Conditioning Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin...
August 2019 Recall Update - 07/30/2019
... and install the insert on unsold vehicles. The recall program is in effect until July 31, 2021. Special Coverage Adjustment N192210230: Camshaft Cover Replacement: The engine camshaft cover must be replaced on certain 2015-16 Chevrolet Cruze and 2015...
August 2022 Recall Update - 07/27/2022
... are included in the recall program include certain 2022 Chevrolet Colorado and GMC Canyon trucks. Special Coverage N222369620-01 Evaporative Emissions Purge Valve: Certain 2019 Cadillac XTS and 2020 Chevrolet Impala vehicles equipped with a 6 cylinder,...
Reject of the Month - 02/26/2013
... repair line. The claim also rejected for labour code is not covered by service contract or special coverage. This particular reject had the warranty administrator confused as the labour operation coverage was confirmed through GMPP Cares online...
Forum - 01/28/2019
... you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different. You can replace those as many times as they fail within the coverage period. Again it would be helpful to...
Re: Special Policy with a Blocked Title - 04/28/2015
I agree. I found some information about special policy and blocked title in the Service P&P manual 6.1 under the Special Coverage Adjustments' title Hope this helps
Forum - 08/31/2016
We have gotten paid for special coverages on vehicles with branded titles. If you look at the P&P 1.1.1, paragraph 3 they talk about it. You can always call your WSC specialist and ask if they would pay it, you would have to h-rte it to...
Forum - 12/26/2017
... I just read the Warranty in Review -Dec 2017 Issue and on page 6 they go over every scenario with special coverages. According to this, if a vehicle is outside of the time/mileage limits for the coverage you would still use the 99XXXXX code but...
Forum - 03/26/2018
... Limited Warranties. You have to closely watch the wording for each specific bulletin/recall/special coverage in regards to rental, but most only cover rental if the vehicle is still within the applicable warranty periods. Hope this helps!...
Policy Evaluation Tool - 09/24/2019
... Date of Manufacture on Tires In the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor...
GMPP Common Rejects - 04/13/2012
... for review and payment. Reject Code 825: Labour code is not covered by service contract or special coverage: If submitting a transaction with a TSB specific labour operation, it may reject as not covered. Confirm that the bulletin applies to the VIN...
Reject of the Month - 02/07/2012
Error 825: Labour code F9726 is not covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation,...
May 2018 Recall Update - 04/23/2018
... quantity of part number 19184760. The recall affects certain 2010 Pontiac Vibe vehicles. Special Coverage 18055 Side Impact Air Bag Light On: Approximately 209,000 vehicles are involved in the special coverage to address a condition in which the...
April 2017 Recall Update - 03/21/2017
... vehicles equipped with a 3.6L DFI engine. The recall program is in effect until March 31, 2019. Special Coverage 16188: Brake Lamp Malfunction: The special coverage covers the involved vehicles for a period of 15 years or 150,000 miles. Certain 2004-2012...
March 2017 Recall Update - 02/17/2017
... include certain 2014-2015 Chevrolet Cruze models equipped with a 2.0L diesel engine. Special Coverage 15643A: Airbag Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities,...
February 2021 Recall Update - 01/27/2021
Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced...
October 2014 Recall Update - 10/03/2014
... Chevrolet Silverado and GMC Sierra 2500/3500 series equipped with an auxiliary battery. Special Coverage Adjustment 14289: Flex Fuel Sensor Malfunction: Certain 2013 Buick LaCrosse, Regal; Cadillac ATS, SRX; Chevrolet Caprice, Captiva, Equinox,...
July 2018 Recall Update - 06/25/2018
Special Coverage 15810-02 Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles...
June 2021 Recall Update - 05/26/2021
Special Coverage 18226-01 Overheating of Fuel Relay or Motor Terminal: The bulletin has been revised to include a service procedure update. The special coverage affects certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles. Customer Satisfaction...
October 2022 Recall Update - 09/26/2022
Special Coverage N192266180-01 Front Wiper Transmission Arm Linkage Failure: The bulletin has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits...
Forum - 10/26/2017
The form is included with the customer's notification letter (with a special coverage also). The letter advises the customer to complete the reimbursement form and present it to the dealer with all required documents (or mail to the Reimbursement...
Forum - 10/04/2018
... pay at time of write up, but after diagnosis it was found that the repair is covered under a special coverage. Management must authorize the change in responsibility for the charges prior to repairs being completed. The change in responsibility for charges...
Forum - 07/09/2019
Hi cSutton! The special coverage covers involved vehicles for a period of 12 years or 180,000 miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Forum - 01/29/2020
Hello NUCUML, Reimbursements are to be performed during the time/mileage parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should...
Forum - 05/12/2022
... or possibly the last 8 it might help someone give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the...
Re: GMPP ROADSIDE TOWING - 01/23/2013
... STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized and must be corrected...
sprecial policy claim in gwm - 03/19/2010
I have tried twice to get a Special Coverage (T5653) claim paid. No luck. Attempted with ZFAT, ZREG. Rejected again. Any thoughts? On another note....I'm not enjoying this transision yet....
Help! - 04/19/2010
... but well within the 80,000 for the emissions and I keep getting rejected. I've tried marking the special coverage box and nothing seems to work. My reject is days and distance exceeds warranty limits. Thanks for any help. I'm trying to avoid c...
Empowerment - 11/25/2014
... of the written warranty period.Goodwill: assistance expenditures made to satisfy the customer.Special Coverage: extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. Additional...
Sublet Vendors - 10/23/2015
... the service agent is responsible for the satisfactory completion of any warranty or special coverage repair submitted for credit. ...
The New GlobalConnect - 09/03/2015
... menu to review service-related Headline messages. This section of the webpage may include Special Coverage notifications, Tire promotion details, upcoming safety recalls, service marketing playbook, and the Dealer Searchable Summary (summary of current...
Bulletin Update - 08/23/2016
... on vehicles that originate in Canada. This policy applies to all warranty repairs, recalls, special coverage, and maintenance services regardless if the odometer has been converted or IVH has been converted.Battery Testing and Warranty Replacement Requirements:...
Top Reject of the Month - 11/17/2011
... the claim submission instructions for the repair to ensure that the claim is properly submitted. Special coverage 10054 is a great example of this. While it lists the diagnostic time as an add, submitting the associated time as an add will lead to a...
PZEV and SULEV - 06/06/2012
... Maryland, New Jersey, Pennsylvania, Rhode Island, and Washington.The extended emissions coverage stays with the vehicle, even if a customer moves to a state that did not adopt the more stringent California emissions standards. The most effective way...
Re: sprecial policy claim in gwm - 03/19/2010
[quote] Brian Curtis: I have tried twice to get a Special Coverage (T5653) claim paid. No luck. Attempted with ZFAT, ZREG. Rejected again. Any thoughts? On another note....I'm not enjoying this transision yet.... [/quote] OK ARE YOU DOIN THIS THROUGH...
CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage"? - 01/08/2020
I was told by DBC some time ago, that CPO Limited warranty covers bulletins that state "CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage". I just had a claim that rejected for Error 802 : The...
Top Reject of the Month - 12/15/2011
... coverage. A light duty truck (less than 8,500 lbs GVWR) carries federal emissions of 2/24 + 8/80 special component coverage.Best practice: never underestimate a reject; analyze and research it thoroughly before coming to a solution. ...
March 2021 Recall Update - 02/25/2021
Special Coverage N202302720-01 On Track Performance Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence...
Emissions Warranty Coverage - 07/21/2022
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. Certain vehicles may contain language stating that the vehicle conforms to California regulations therefore also making it eligible for California Emissions Control System...
Forum - 12/20/2022
... most cases, a reimbursement is the result of a c/p repair performed prior to the announcement of a special coverage. handling as a reimbursement preserves the timeline of events/accuracy of data vs. re-billing at a later date with a new JC dat...
July 2023 Recall Update - 06/26/2023
... certain 2017-20 Chevrolet Bolt EV models has been revised to update the correction statement. Special Coverage N222385510 Front Exhaust Pipe: Approximately 158,441 vehicles are included in the bulletin’s population. The special coverage covers...
April 2020 Recall Update - 03/27/2020
... a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles. Special Coverage N192216430 Airbag Light on Due to PPS Sensor Disconnect: Certain 2014-17 Chevrolet Impala vehicles equipped with front heated seats may have...
Forum - 03/26/2019
... do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but no recall that I am aware of. (or at least remember)...
Forum - 03/07/2018
... notes, specs... on them then obviously it stays with the job card. As for general bulletins, special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. ...
Pressure testing - 09/28/2017
... add the .5 to base time for that as long as it was done and in the story. I know that with Special Coverages if they want that then it becomes OLH. Not a problem.. I get it... but recently had one that was put thru on a normal everyday ZREG....
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Emissions - 05/22/2017
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. Certain vehicles may contain language stating that the vehicle conforms to California regulations, therefore also making it eligible for California Emissions Control System...
Forum - 07/25/2017
... Article 2.9, "Service Agent is responsible for the satisfactory completion of any warranty or special coverage repair work. If a repair of the same item is needed as a result of improper inspection, diagnosis, workmanship or deficiency in parts not supplied...
Emissions Coverage - 01/17/2012
Correct me if I'm wrong, but I've always felt the best way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage,...
... or possibly the last 8 it might help someone give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the...
Re: GMPP ROADSIDE TOWING - 01/23/2013
... STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized and must be corrected...
sprecial policy claim in gwm - 03/19/2010
I have tried twice to get a Special Coverage (T5653) claim paid. No luck. Attempted with ZFAT, ZREG. Rejected again. Any thoughts? On another note....I'm not enjoying this transision yet....
Help! - 04/19/2010
... but well within the 80,000 for the emissions and I keep getting rejected. I've tried marking the special coverage box and nothing seems to work. My reject is days and distance exceeds warranty limits. Thanks for any help. I'm trying to avoid c...
Empowerment - 11/25/2014
... of the written warranty period.Goodwill: assistance expenditures made to satisfy the customer.Special Coverage: extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. Additional...
Sublet Vendors - 10/23/2015
... the service agent is responsible for the satisfactory completion of any warranty or special coverage repair submitted for credit. ...
The New GlobalConnect - 09/03/2015
... menu to review service-related Headline messages. This section of the webpage may include Special Coverage notifications, Tire promotion details, upcoming safety recalls, service marketing playbook, and the Dealer Searchable Summary (summary of current...
Bulletin Update - 08/23/2016
... on vehicles that originate in Canada. This policy applies to all warranty repairs, recalls, special coverage, and maintenance services regardless if the odometer has been converted or IVH has been converted.Battery Testing and Warranty Replacement Requirements:...
Top Reject of the Month - 11/17/2011
... the claim submission instructions for the repair to ensure that the claim is properly submitted. Special coverage 10054 is a great example of this. While it lists the diagnostic time as an add, submitting the associated time as an add will lead to a...
PZEV and SULEV - 06/06/2012
... Maryland, New Jersey, Pennsylvania, Rhode Island, and Washington.The extended emissions coverage stays with the vehicle, even if a customer moves to a state that did not adopt the more stringent California emissions standards. The most effective way...
Re: sprecial policy claim in gwm - 03/19/2010
[quote] Brian Curtis: I have tried twice to get a Special Coverage (T5653) claim paid. No luck. Attempted with ZFAT, ZREG. Rejected again. Any thoughts? On another note....I'm not enjoying this transision yet.... [/quote] OK ARE YOU DOIN THIS THROUGH...
CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage"? - 01/08/2020
I was told by DBC some time ago, that CPO Limited warranty covers bulletins that state "CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage". I just had a claim that rejected for Error 802 : The...
Top Reject of the Month - 12/15/2011
... coverage. A light duty truck (less than 8,500 lbs GVWR) carries federal emissions of 2/24 + 8/80 special component coverage.Best practice: never underestimate a reject; analyze and research it thoroughly before coming to a solution. ...
March 2021 Recall Update - 02/25/2021
Special Coverage N202302720-01 On Track Performance Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence...
Emissions Warranty Coverage - 07/21/2022
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. Certain vehicles may contain language stating that the vehicle conforms to California regulations therefore also making it eligible for California Emissions Control System...
Forum - 12/20/2022
... most cases, a reimbursement is the result of a c/p repair performed prior to the announcement of a special coverage. handling as a reimbursement preserves the timeline of events/accuracy of data vs. re-billing at a later date with a new JC dat...
July 2023 Recall Update - 06/26/2023
... certain 2017-20 Chevrolet Bolt EV models has been revised to update the correction statement. Special Coverage N222385510 Front Exhaust Pipe: Approximately 158,441 vehicles are included in the bulletin’s population. The special coverage covers...
April 2020 Recall Update - 03/27/2020
... a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles. Special Coverage N192216430 Airbag Light on Due to PPS Sensor Disconnect: Certain 2014-17 Chevrolet Impala vehicles equipped with front heated seats may have...
Forum - 03/26/2019
... do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but no recall that I am aware of. (or at least remember)...
Forum - 03/07/2018
... notes, specs... on them then obviously it stays with the job card. As for general bulletins, special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. ...
Pressure testing - 09/28/2017
... add the .5 to base time for that as long as it was done and in the story. I know that with Special Coverages if they want that then it becomes OLH. Not a problem.. I get it... but recently had one that was put thru on a normal everyday ZREG....
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Emissions - 05/22/2017
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. Certain vehicles may contain language stating that the vehicle conforms to California regulations, therefore also making it eligible for California Emissions Control System...
Forum - 07/25/2017
... Article 2.9, "Service Agent is responsible for the satisfactory completion of any warranty or special coverage repair work. If a repair of the same item is needed as a result of improper inspection, diagnosis, workmanship or deficiency in parts not supplied...
Emissions Coverage - 01/17/2012
Correct me if I'm wrong, but I've always felt the best way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage,...
Forum - 01/24/2017
We get them pretty often as well. I once questioned the DBC about the two special coverages being performed on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance...
Forum - 03/25/2021
... will have a branded title." Vehicles with branded titles are typically not included in a Special Coverage, although they may be included in extenuating circumstances or if the SC if released in conjunction with a regional safety recall. Confirm...
What Would You Do - 02/22 - 01/27/2022
... within the Powertrain warranty by 2 weeks and approximately 50,000 miles. The VIN also had 3 open special coverages, although none applied to the fuel transfer pump. A check of the Powertrain Coverage Code table showed that the fuel transfer pump...
Forum - 03/27/2019
Just to follow up on your question warranty1... Coverage Code E indicates coverage that is essentially the same as the bumper to bumper warranty. Vehicles with California Emissions warranty coverage have emissions coverage of 3 years/50,000 miles. Coverage...
Emissions Warranty Coverage - 09/25/2023
... Washington, Pennsylvania, and Delaware. California emissions warranty provides for longer warranty coverage on emission related repairs. If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... Heavy Duty Emission related components on Gas or Diesel vehicles over 8,500 pounds only have coverage of 5 years/50,000 miles, but it covers all Emission related repairs. Service Policies and Procedures Manual, Article 1.2.1, lists the states that...
Emissions Tools - 03/27/2020
Emissions related warranty coverage is confusing for many members of the service team. What’s covered and for how long, specific state coverage, and most importantly, where to find the answers to emissions coverage questions are a few of the questions...
Recalls That Expire - 03/01/2016
... below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial CoverageService UpdateSpecial Coverage field actions do have a set expiration date and mileage limit. Technically, Special Coverages are not considered...
Powertrain Warranty Coverage - 06/19/2013
Beginning with the 2010 model year and beyond, GM made updates to 5/100 Powertrain Warranty Coverage. These updates included both the addition and removal of certain components from coverage. Unfortunately the Powertrain Coverage tables in SI didn't always...
Merry Christmas from jlwarranty - 12/01/2021
... throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The online Warranty...
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
transaction type - 02/05/2010
What transaction type is used for a special policy coverage? I have tried zreg, zfat & zssp & I am unable to find info in user manual. Can someone help me? Please?
Special Policy 10240 with collateral damage - 07/29/2011
... a reject for the following: Reject 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I...
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
Forum - 12/11/2017
... appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated on the vehicle. Service Agents...
Dealertrack/Xtime---- a heads up - 06/15/2018
... Code description as what is the complaint. I have tried it with other claims such as special coverages and it still does the same. We have been in contact with Dealertrack and was told that they have no ETA on when it will be fixed. ...
Forum - 04/21/2023
... this does not show in IVH and you are not located in Alaska or Canada you cannot use this special coverage. If you meet the criteria then it is possible the engine replacement would be consequential damage to the oil cooler line failure. ...
Reflections for the Year and Years Past - 12/09/2013
... of this year. GM also removed the customer participation responsibility for vehicles involved in Special Coverage 10054. Dealers are able to process a refund for those customers that previously paid a portion of the repair cost. Maintenance program...
The New Recall Center - 07/01/2014
... is availableValidation of VINS, and year, make, model displayedCustomer satisfaction campaigns and special coverages includedFAQs and link for locating and scheduling service at their local dealershipContact phone numbers for all brand call centersGM...
New Vehicle Tire Warranty - 09/04/2013
... are covered by GM against defects in material or workmanship under the bumper-to-bumper warranty coverage."For vehicles within the new car bumper-to-bumper warranty coverage, defective tires are replaced on a pro-rata adjustment basis- 0-12,000...
Quickly Confirm Powertrain Coverage - 12/09/2013
Powertrain coverage continues to be one of those warranty areas that eludes many within the dealership. Is or isn't the component covered? More often than not the question is asked when an answer is needed sooner than later. Those that have been...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial ...
Coverage Code Tables - 08/09/2011
... emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine warranty coverage for a specific component or repair is to find...
Emission Control Systems Warranties - 09/26/2022
... Washington, Pennsylvania, and Delaware. California emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage...
From the Forum: Sublet Repair Facility - 08/22/2017
... 2.9, “Service Agent is responsible for the satisfactory completion of any warranty or special coverage repair work. If a repair of the same item is needed as a result of improper inspection, diagnosis, workmanship or deficiency in parts not supplied...
We get them pretty often as well. I once questioned the DBC about the two special coverages being performed on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance...
Forum - 03/25/2021
... will have a branded title." Vehicles with branded titles are typically not included in a Special Coverage, although they may be included in extenuating circumstances or if the SC if released in conjunction with a regional safety recall. Confirm...
What Would You Do - 02/22 - 01/27/2022
... within the Powertrain warranty by 2 weeks and approximately 50,000 miles. The VIN also had 3 open special coverages, although none applied to the fuel transfer pump. A check of the Powertrain Coverage Code table showed that the fuel transfer pump...
Forum - 03/27/2019
Just to follow up on your question warranty1... Coverage Code E indicates coverage that is essentially the same as the bumper to bumper warranty. Vehicles with California Emissions warranty coverage have emissions coverage of 3 years/50,000 miles. Coverage...
Emissions Warranty Coverage - 09/25/2023
... Washington, Pennsylvania, and Delaware. California emissions warranty provides for longer warranty coverage on emission related repairs. If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... Heavy Duty Emission related components on Gas or Diesel vehicles over 8,500 pounds only have coverage of 5 years/50,000 miles, but it covers all Emission related repairs. Service Policies and Procedures Manual, Article 1.2.1, lists the states that...
Emissions Tools - 03/27/2020
Emissions related warranty coverage is confusing for many members of the service team. What’s covered and for how long, specific state coverage, and most importantly, where to find the answers to emissions coverage questions are a few of the questions...
Recalls That Expire - 03/01/2016
... below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial CoverageService UpdateSpecial Coverage field actions do have a set expiration date and mileage limit. Technically, Special Coverages are not considered...
Powertrain Warranty Coverage - 06/19/2013
Beginning with the 2010 model year and beyond, GM made updates to 5/100 Powertrain Warranty Coverage. These updates included both the addition and removal of certain components from coverage. Unfortunately the Powertrain Coverage tables in SI didn't always...
Merry Christmas from jlwarranty - 12/01/2021
... throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The online Warranty...
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
transaction type - 02/05/2010
What transaction type is used for a special policy coverage? I have tried zreg, zfat & zssp & I am unable to find info in user manual. Can someone help me? Please?
Special Policy 10240 with collateral damage - 07/29/2011
... a reject for the following: Reject 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I...
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
Forum - 12/11/2017
... appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated on the vehicle. Service Agents...
Dealertrack/Xtime---- a heads up - 06/15/2018
... Code description as what is the complaint. I have tried it with other claims such as special coverages and it still does the same. We have been in contact with Dealertrack and was told that they have no ETA on when it will be fixed. ...
Forum - 04/21/2023
... this does not show in IVH and you are not located in Alaska or Canada you cannot use this special coverage. If you meet the criteria then it is possible the engine replacement would be consequential damage to the oil cooler line failure. ...
Reflections for the Year and Years Past - 12/09/2013
... of this year. GM also removed the customer participation responsibility for vehicles involved in Special Coverage 10054. Dealers are able to process a refund for those customers that previously paid a portion of the repair cost. Maintenance program...
The New Recall Center - 07/01/2014
... is availableValidation of VINS, and year, make, model displayedCustomer satisfaction campaigns and special coverages includedFAQs and link for locating and scheduling service at their local dealershipContact phone numbers for all brand call centersGM...
New Vehicle Tire Warranty - 09/04/2013
... are covered by GM against defects in material or workmanship under the bumper-to-bumper warranty coverage."For vehicles within the new car bumper-to-bumper warranty coverage, defective tires are replaced on a pro-rata adjustment basis- 0-12,000...
Quickly Confirm Powertrain Coverage - 12/09/2013
Powertrain coverage continues to be one of those warranty areas that eludes many within the dealership. Is or isn't the component covered? More often than not the question is asked when an answer is needed sooner than later. Those that have been...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial ...
Coverage Code Tables - 08/09/2011
... emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine warranty coverage for a specific component or repair is to find...
Emission Control Systems Warranties - 09/26/2022
... Washington, Pennsylvania, and Delaware. California emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage...
From the Forum: Sublet Repair Facility - 08/22/2017
... 2.9, “Service Agent is responsible for the satisfactory completion of any warranty or special coverage repair work. If a repair of the same item is needed as a result of improper inspection, diagnosis, workmanship or deficiency in parts not supplied...
Empowerment - 03/01/2016
... been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain Coverage Table 2 has been revised to reflect 2007-2015 model year Chevrolet, GMC, Pontiac, Saturn vehicles. Powertrain...
Special Parts Return - 07/03/2013
... and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts Return" and the process of requesting these special parts has changed. The Special Parts return process has been around for a while, but certainly...
November 2013 Recall Update - 11/18/2013
... brake assist may be intermittently reduced or lost, requiring extra brake pedal effort. Special Coverage 12313B-Engine Balance Chain and Fuel Pump: Certain 2010-2011 model year Buick LaCrosse, Chevrolet Equinox, and Buick Regal vehicles, equipped...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
Starter Replacement - 04/13/2012
... a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft Position Sensor Reluctor Ring Replacement PJ5019 Air Cleaner Outlet Resonator...
2016 Model Year Warranty Coverage - 03/26/2015
Warranty coverage for the 2016 model year has been updated to better align with customer needs and expectations. In addition to the 3/36,000 bumper-to-bumper warranty, all Chevrolet and GMC vehicles will come with a powertrain limited warranty that totals...
Merry Christmas from jlwarranty - 11/29/2023
... were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The online Warranty...
Forum - 08/30/2017
... you seen these? All of the Emission Coverages go to 15/150. As I said, I called my WSC specialist who told me that if the Limited Emission Warranty shows 15/150 as the coverage, then E coverages are covered for that duration as would E1 and...
Re: Emissions Warranty - 03/03/2016
The easiest way i know is(E) Is basic 3/36.(E1) Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage...
Global Warranty Management Submission - 12/16/2016
... Vehicle Warranty has expired. Service Contract Transaction, ZSCT is used for GMPP transactions. Special Sales Promotion, ZSSP is used for transactions involving promotional programs designed to bring customers into the dealership to generate sales. Customers...
(CPO) Coverage - 02/23/2022
“The warranty period for all CPO coverages begins on the date the CPO vehicle is first delivered or put in use and ends at the expiration of the coverage period. The CPO Bumper to Bumper Limited Warranty Extension adds 12 months/12,000 miles to...
Forum - 08/24/2023
I like to go to the chart in P&P,,,i think its 1.2.0,,for emission coverage,,because we are in Florida I cross out all the coverages in the far right column as they are Calif and the horizontal rows noting PZEV coverages,,, then go to check...
EV Coverage Code Table - 10/31/2014
The LTG in SI now includes an indicator and Coverage Code table for EV coverage. Coverage Code V applies to certain Chevrolet Volt Battery components which carry an 8-year/100,000 mile warranty.The coverage applies to 2011 and newer Volt models. ...
New 2013 Buick Powertrain Warranty - 06/06/2012
Beginning with the 2013 model year, Buick vehicles will have powertrain coverage for 6 years, 70,000 miles. The decision to increase the length of the warranty, but reduce the mileage, is due to data that shows 68% of Buick owners ran out of powertrain...
A Goodwill Tool - 02/26/2013
... each tool in our newsletter. One of the tools that was enhanced is the addition of Comprehensive Coverage to the Component Coverage Letter choice. This letter is issued to the current vehicle owner by CAC and covers a group or category of components...
May 2014 Recall Update - 05/09/2014
... will be released as follows: Bulletin 14115, Bulletin 14116, Bulletin 14117, and Bulletin 14118. A special coverage (Bulletin 14119) will be implemented for 2006-2008 and early production 2009 Chevrolet HHR (non-turbo) and 2003 Saturn Ion to provide...
The New Policies and Procedures Manual - 10/31/2014
... the customer's original paid receipt. Photocopies are only allowed for reimbursement in recall or special coverage situations. Provide the customer a copy of the receipt for their own records. The service agent must verify proof of vehicle ownership...
June 2015 Recall Update - 06/02/2015
... time for the 2011-2012 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles. Special Coverage 14823: Daytime Running Lamp Inoperative: Certain 2007-2012 GMC Acadia vehicles equipped with high intensity discharge headlamps are involved...
Service Policies & Procedures Recent Updates - 01/11/2016
... a branded title and warranty block is still eligible for emissions warranty repairs, recalls, and special coverage repairs, but only if the system being covered is repairable. These policies have been in place for some time now. The update in this section...
January 2022 Recall Update - 01/04/2022
Special Coverage N212338400 Evaporative Emissions Purge Valve Replacement: Certain 2018-20 model year Buick, Cadillac, and Chevrolet vehicles may have a condition which may cause the evaporative emissions purge valve to not fully close. Dealers will replace...
Reject of the Month - 07/23/2018
... vehicles both exceeded accepted specification for oil consumption within 2,000 miles, requiring special coverage repairs. The technician attached copies of the oil consumption worksheets to the job card. The MOR found that one worksheet only contained...
Re: GOODWILL - 09/28/2009
... and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty....
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... include: -Safety Recall -Noncompliance Recall -Emission Recall -Customer Satisfaction Program -Special Coverage Adjustment -Service Update Bulletin Kristen / jlwarranty ...
Forum - 12/23/2016
What I find annoying is how the IVH shows all of these different coverages for a vehicle, including PZEV, but you must take in account where the vehicle is registered. We are very close to both NJ and NY and pretty frequently get customers from...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
... op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is covered under bumper to bumper and I don't know how to...
... been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain Coverage Table 2 has been revised to reflect 2007-2015 model year Chevrolet, GMC, Pontiac, Saturn vehicles. Powertrain...
Special Parts Return - 07/03/2013
... and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts Return" and the process of requesting these special parts has changed. The Special Parts return process has been around for a while, but certainly...
November 2013 Recall Update - 11/18/2013
... brake assist may be intermittently reduced or lost, requiring extra brake pedal effort. Special Coverage 12313B-Engine Balance Chain and Fuel Pump: Certain 2010-2011 model year Buick LaCrosse, Chevrolet Equinox, and Buick Regal vehicles, equipped...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
Starter Replacement - 04/13/2012
... a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft Position Sensor Reluctor Ring Replacement PJ5019 Air Cleaner Outlet Resonator...
2016 Model Year Warranty Coverage - 03/26/2015
Warranty coverage for the 2016 model year has been updated to better align with customer needs and expectations. In addition to the 3/36,000 bumper-to-bumper warranty, all Chevrolet and GMC vehicles will come with a powertrain limited warranty that totals...
Merry Christmas from jlwarranty - 11/29/2023
... were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The online Warranty...
Forum - 08/30/2017
... you seen these? All of the Emission Coverages go to 15/150. As I said, I called my WSC specialist who told me that if the Limited Emission Warranty shows 15/150 as the coverage, then E coverages are covered for that duration as would E1 and...
Re: Emissions Warranty - 03/03/2016
The easiest way i know is(E) Is basic 3/36.(E1) Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage...
Global Warranty Management Submission - 12/16/2016
... Vehicle Warranty has expired. Service Contract Transaction, ZSCT is used for GMPP transactions. Special Sales Promotion, ZSSP is used for transactions involving promotional programs designed to bring customers into the dealership to generate sales. Customers...
(CPO) Coverage - 02/23/2022
“The warranty period for all CPO coverages begins on the date the CPO vehicle is first delivered or put in use and ends at the expiration of the coverage period. The CPO Bumper to Bumper Limited Warranty Extension adds 12 months/12,000 miles to...
Forum - 08/24/2023
I like to go to the chart in P&P,,,i think its 1.2.0,,for emission coverage,,because we are in Florida I cross out all the coverages in the far right column as they are Calif and the horizontal rows noting PZEV coverages,,, then go to check...
EV Coverage Code Table - 10/31/2014
The LTG in SI now includes an indicator and Coverage Code table for EV coverage. Coverage Code V applies to certain Chevrolet Volt Battery components which carry an 8-year/100,000 mile warranty.The coverage applies to 2011 and newer Volt models. ...
New 2013 Buick Powertrain Warranty - 06/06/2012
Beginning with the 2013 model year, Buick vehicles will have powertrain coverage for 6 years, 70,000 miles. The decision to increase the length of the warranty, but reduce the mileage, is due to data that shows 68% of Buick owners ran out of powertrain...
A Goodwill Tool - 02/26/2013
... each tool in our newsletter. One of the tools that was enhanced is the addition of Comprehensive Coverage to the Component Coverage Letter choice. This letter is issued to the current vehicle owner by CAC and covers a group or category of components...
May 2014 Recall Update - 05/09/2014
... will be released as follows: Bulletin 14115, Bulletin 14116, Bulletin 14117, and Bulletin 14118. A special coverage (Bulletin 14119) will be implemented for 2006-2008 and early production 2009 Chevrolet HHR (non-turbo) and 2003 Saturn Ion to provide...
The New Policies and Procedures Manual - 10/31/2014
... the customer's original paid receipt. Photocopies are only allowed for reimbursement in recall or special coverage situations. Provide the customer a copy of the receipt for their own records. The service agent must verify proof of vehicle ownership...
June 2015 Recall Update - 06/02/2015
... time for the 2011-2012 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles. Special Coverage 14823: Daytime Running Lamp Inoperative: Certain 2007-2012 GMC Acadia vehicles equipped with high intensity discharge headlamps are involved...
Service Policies & Procedures Recent Updates - 01/11/2016
... a branded title and warranty block is still eligible for emissions warranty repairs, recalls, and special coverage repairs, but only if the system being covered is repairable. These policies have been in place for some time now. The update in this section...
January 2022 Recall Update - 01/04/2022
Special Coverage N212338400 Evaporative Emissions Purge Valve Replacement: Certain 2018-20 model year Buick, Cadillac, and Chevrolet vehicles may have a condition which may cause the evaporative emissions purge valve to not fully close. Dealers will replace...
Reject of the Month - 07/23/2018
... vehicles both exceeded accepted specification for oil consumption within 2,000 miles, requiring special coverage repairs. The technician attached copies of the oil consumption worksheets to the job card. The MOR found that one worksheet only contained...
Re: GOODWILL - 09/28/2009
... and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty....
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... include: -Safety Recall -Noncompliance Recall -Emission Recall -Customer Satisfaction Program -Special Coverage Adjustment -Service Update Bulletin Kristen / jlwarranty ...
Forum - 12/23/2016
What I find annoying is how the IVH shows all of these different coverages for a vehicle, including PZEV, but you must take in account where the vehicle is registered. We are very close to both NJ and NY and pretty frequently get customers from...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
... op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is covered under bumper to bumper and I don't know how to...
Emissions Coverage Limits - 02/02/2017
What am I missing? On multiple IVH reports, the emissions coverages have all gone to 15/150K time and mileage limits, but in SI, it's still showing 7/70 and 8/80 for E1, E2 with 15/150 only showing for PZEV. I think I'm more confused than...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
PVPP coverage - 06/15/2017
the list of items is general. We can not figure out what is covered until its denied.Format: Article
DIESEL COVERAGE - OIL PAN VS RESEAL - 02/14/2017
I have a 2015 Sierra 2500 -- the oil pan is leaking, we "resealed" only. The pan would be covered under the Coverage D - but would the reseal be 3/50 ??
powertrain coverage - 09/21/2017
need help in determining if customer issue is covered under powertrainFormat: Other
CCND's with only Powertrain coverage? - 09/14/2017
When a vehicle is outside of Bumper-to-bumper and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left,...
B claim on a previous Special policy repair - 09/15/2017
I have a special policy repair B claim the original policy was 14588 cooling fans, they have failed, do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy...
updates on power trian coverages for 2011 - 10/26/2015
I am looking for a bulletin on updates for 2010 or 2011 powertrain? i know theres one out there but im not sure where to find it. 2011 buick lacrosse manger said bearing were not covered under powertrian i say it is but i can't find a bulletin, any help ...
Re: updates on power trian coverages for 2011 - 10/26/2015
bearings went out after 2009 see bulletin 13-00-89-006 will give a list of parts no longer included in the powertrain warranty coverage 2010=2014
Re: updates on power trian coverages for 2011 - 10/26/2015
would they still be covered under emissions? or certified used ?
Re: updates on power trian coverages for 2011 - 10/26/2015
i submitted it under GMPP it rejected for being under regular warranty. Its a 2011 buick lacrosse with 42568 miles. tech replaced rear wheel bearing
Re: updates on power trian coverages for 2011 - 10/26/2015
Wheel bearings are covered components under the Certified Used Vehicle warranty - if the vehicle has coverage listing in IVH. The bearing is not covered under the emissions or powertrain warranty.
BRAKE ROTOR WARRANTY COVERAGE - 08/12/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS
Re: BRAKE ROTOR WARRANTY COVERAGE - 08/15/2016
Yes, rotors are still covered under the terms of the New Vehicle Limited Warranty. Brake pads/linings are considered wear items. Kristen / jlwarranty
brake rotor warranty coverage - 08/15/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS
Warranty Coverage for Customer Purchased Parts and Accessories - 08/15/2016
A video that covers the different warranty terms on parts that are installed vs parts that are sold to the customer. Format: Video
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
Core on a claim that required special authorization - 05/16/2014
We are on the elite dealer program and have special authorizations to get claims to go through without having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600...
Re: Core on a claim that required special authorization - 05/16/2014
Even tho the job card is closed you can go to Global warratny and view the job card and click on credit/debit and add the core charge there and you may have to H route it. I have done it before and it will pay
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/20/2013
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
Just so you know....GM has removed the 50% split on this special policy. Looks like it took effect on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
What am I missing? On multiple IVH reports, the emissions coverages have all gone to 15/150K time and mileage limits, but in SI, it's still showing 7/70 and 8/80 for E1, E2 with 15/150 only showing for PZEV. I think I'm more confused than...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
PVPP coverage - 06/15/2017
the list of items is general. We can not figure out what is covered until its denied.Format: Article
DIESEL COVERAGE - OIL PAN VS RESEAL - 02/14/2017
I have a 2015 Sierra 2500 -- the oil pan is leaking, we "resealed" only. The pan would be covered under the Coverage D - but would the reseal be 3/50 ??
powertrain coverage - 09/21/2017
need help in determining if customer issue is covered under powertrainFormat: Other
CCND's with only Powertrain coverage? - 09/14/2017
When a vehicle is outside of Bumper-to-bumper and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left,...
B claim on a previous Special policy repair - 09/15/2017
I have a special policy repair B claim the original policy was 14588 cooling fans, they have failed, do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy...
updates on power trian coverages for 2011 - 10/26/2015
I am looking for a bulletin on updates for 2010 or 2011 powertrain? i know theres one out there but im not sure where to find it. 2011 buick lacrosse manger said bearing were not covered under powertrian i say it is but i can't find a bulletin, any help ...
Re: updates on power trian coverages for 2011 - 10/26/2015
bearings went out after 2009 see bulletin 13-00-89-006 will give a list of parts no longer included in the powertrain warranty coverage 2010=2014
Re: updates on power trian coverages for 2011 - 10/26/2015
would they still be covered under emissions? or certified used ?
Re: updates on power trian coverages for 2011 - 10/26/2015
i submitted it under GMPP it rejected for being under regular warranty. Its a 2011 buick lacrosse with 42568 miles. tech replaced rear wheel bearing
Re: updates on power trian coverages for 2011 - 10/26/2015
Wheel bearings are covered components under the Certified Used Vehicle warranty - if the vehicle has coverage listing in IVH. The bearing is not covered under the emissions or powertrain warranty.
BRAKE ROTOR WARRANTY COVERAGE - 08/12/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS
Re: BRAKE ROTOR WARRANTY COVERAGE - 08/15/2016
Yes, rotors are still covered under the terms of the New Vehicle Limited Warranty. Brake pads/linings are considered wear items. Kristen / jlwarranty
brake rotor warranty coverage - 08/15/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS
Warranty Coverage for Customer Purchased Parts and Accessories - 08/15/2016
A video that covers the different warranty terms on parts that are installed vs parts that are sold to the customer. Format: Video
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
Core on a claim that required special authorization - 05/16/2014
We are on the elite dealer program and have special authorizations to get claims to go through without having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600...
Re: Core on a claim that required special authorization - 05/16/2014
Even tho the job card is closed you can go to Global warratny and view the job card and click on credit/debit and add the core charge there and you may have to H route it. I have done it before and it will pay
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/20/2013
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
Just so you know....GM has removed the 50% split on this special policy. Looks like it took effect on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
So it is!! Saw the original date of Sept. something and didn't catch that it was last year. OOPS!! LOL
Re: Special Policy with a Blocked Title - 04/28/2015
During the WSC update conference call on April 23, they stated that dealers should perform recalls and special policies on blocked vins and to H-Route the claim to the WSC
Re: Special Policy with a Blocked Title - 04/28/2015
Okay, that's what I was hoping. I hate it when I can't put my finger on a bulletin or something for back up. Thanks!
Re: Special Policy 10240 with collateral damage - 07/29/2011
Does the Special Policy show on the VIS for this vehicle? From the reject it sounds like it might not be involved.
Re: Special Policy 10240 with collateral damage - 07/29/2011
Yes, it did show in the VIS. Weird.
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... thrust washer both banks. I called DBC to see if the labor op is covered under the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
We had a similar claim for a 2010 Enclave. Our tech performed some of the document you posted, however he ended up replacing all the timnig chains & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op ...
Re: Emissions Coverage - 01/17/2012
I can relate to ya! I've basically let my service advisors know that the only emissions components that are covered past the 3/36 is the converter itself, and the PCM. Anything else is NOT covered. I've had a lot less rejects and not so many fights. ...
Re: Emissions Coverage - 01/18/2012
... been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: Emissions Coverage - 01/18/2012
Not crazy? I personally think we all have to be alittle crazy to this job. When I was having issues with this, I went and had all the incorrectly claimed job cards charged against the service department's policy. It was amazing what a response I got ...
Re: Emissions Coverage - 01/18/2012
I've got them all trained. They just come to me and I check. I will agree that 99% of the time if it is over the 3/36 it isn't covered (except for the catalytic converter & PCM).
Re: Emissions Coverage - 01/18/2012
Personally i think being a little crazy is one of the job descriptions for being a warranty adm..i changed jobs 2 years ago so i had to train these managers and advisors on emission warranty its getting better...
Re: Emissions Coverage - 01/18/2012
glad to know im not the only one who second guesses myself on this issue...lol and YES! im over all these Z'ops
Re: Emissions Coverage - 01/24/2012
E1 AND E2 COVERAGES ARE EXTENDED,REFER TO DOCUMENT ID 2355117 FOR A LIST OF THESE COVERAGES BUT ALWAYS CHECK GMVIS TO VERIFY.HOPE THIS HELPS.
Air control valve coverage - 02/17/2012
can anyone tell me what teh coverage for an SAI control valve is covered for ? I looked into service policy and procedure and it states it is 3yr/50. I have a 2008 Impala and I submit it through GMPP came back rejected and it was covered under regular...
Re: Air control valve coverage - 02/17/2012
THAT SHOULD BE UNDER REGULAR WARRANTY, ITS NOT POWERTRAIN...HOPE THIS HELPS
Re: Air control valve coverage - 02/17/2012
Thank you
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Re: Special Policy 10240 with collateral damage - 08/02/2011
You may have to end up using a regular labor op and goodwill it to get it paid
Re: Special Policy 10240 with collateral damage - 08/03/2011
Update: Hrouted with good notes, spoke to our rep & he approved it. I did have to fax him a copy of the VIS showing the special policy was listed.
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
WE HAVE A "VOLT" CUSTOMER WITH NOTHING BE PROBLEMS WITH HER VEHICLE...... SHE HAS BEEN OFFERED A GMPP CONTRACT AS A GOODWILL OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE ...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
See GM message G_0000074337. The procedure for applying for this is found under attachements (see Guidelines for Using the Dealer Empowerment Goodwill Request Form). There is a form that must be filled out and fax into to GM. I don't think this is something ...
DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/14/2011
Have a multiple GMPP Job card..... 1-line is covered by diesel warr w/$100 deduct (MAF Sensor) -- on reynolds system, how do I submit so I get paid by both GM for repair & GMPP for deduct within same line ???
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
I'm confused. Why would you have one line eligible for both GMPP and the diesel?
So it is!! Saw the original date of Sept. something and didn't catch that it was last year. OOPS!! LOL
Re: Special Policy with a Blocked Title - 04/28/2015
During the WSC update conference call on April 23, they stated that dealers should perform recalls and special policies on blocked vins and to H-Route the claim to the WSC
Re: Special Policy with a Blocked Title - 04/28/2015
Okay, that's what I was hoping. I hate it when I can't put my finger on a bulletin or something for back up. Thanks!
Re: Special Policy 10240 with collateral damage - 07/29/2011
Does the Special Policy show on the VIS for this vehicle? From the reject it sounds like it might not be involved.
Re: Special Policy 10240 with collateral damage - 07/29/2011
Yes, it did show in the VIS. Weird.
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... thrust washer both banks. I called DBC to see if the labor op is covered under the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
We had a similar claim for a 2010 Enclave. Our tech performed some of the document you posted, however he ended up replacing all the timnig chains & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op ...
Re: Emissions Coverage - 01/17/2012
I can relate to ya! I've basically let my service advisors know that the only emissions components that are covered past the 3/36 is the converter itself, and the PCM. Anything else is NOT covered. I've had a lot less rejects and not so many fights. ...
Re: Emissions Coverage - 01/18/2012
... been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: Emissions Coverage - 01/18/2012
Not crazy? I personally think we all have to be alittle crazy to this job. When I was having issues with this, I went and had all the incorrectly claimed job cards charged against the service department's policy. It was amazing what a response I got ...
Re: Emissions Coverage - 01/18/2012
I've got them all trained. They just come to me and I check. I will agree that 99% of the time if it is over the 3/36 it isn't covered (except for the catalytic converter & PCM).
Re: Emissions Coverage - 01/18/2012
Personally i think being a little crazy is one of the job descriptions for being a warranty adm..i changed jobs 2 years ago so i had to train these managers and advisors on emission warranty its getting better...
Re: Emissions Coverage - 01/18/2012
glad to know im not the only one who second guesses myself on this issue...lol and YES! im over all these Z'ops
Re: Emissions Coverage - 01/24/2012
E1 AND E2 COVERAGES ARE EXTENDED,REFER TO DOCUMENT ID 2355117 FOR A LIST OF THESE COVERAGES BUT ALWAYS CHECK GMVIS TO VERIFY.HOPE THIS HELPS.
Air control valve coverage - 02/17/2012
can anyone tell me what teh coverage for an SAI control valve is covered for ? I looked into service policy and procedure and it states it is 3yr/50. I have a 2008 Impala and I submit it through GMPP came back rejected and it was covered under regular...
Re: Air control valve coverage - 02/17/2012
THAT SHOULD BE UNDER REGULAR WARRANTY, ITS NOT POWERTRAIN...HOPE THIS HELPS
Re: Air control valve coverage - 02/17/2012
Thank you
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Re: Special Policy 10240 with collateral damage - 08/02/2011
You may have to end up using a regular labor op and goodwill it to get it paid
Re: Special Policy 10240 with collateral damage - 08/03/2011
Update: Hrouted with good notes, spoke to our rep & he approved it. I did have to fax him a copy of the VIS showing the special policy was listed.
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
WE HAVE A "VOLT" CUSTOMER WITH NOTHING BE PROBLEMS WITH HER VEHICLE...... SHE HAS BEEN OFFERED A GMPP CONTRACT AS A GOODWILL OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE ...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
See GM message G_0000074337. The procedure for applying for this is found under attachements (see Guidelines for Using the Dealer Empowerment Goodwill Request Form). There is a form that must be filled out and fax into to GM. I don't think this is something ...
DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/14/2011
Have a multiple GMPP Job card..... 1-line is covered by diesel warr w/$100 deduct (MAF Sensor) -- on reynolds system, how do I submit so I get paid by both GM for repair & GMPP for deduct within same line ???
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
I'm confused. Why would you have one line eligible for both GMPP and the diesel?
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
I AM CONFUSED TOO WHY ON ONE LINE??? I HAD A SIMILAR ONE BUT THERE WERE TWO DIFFERENT REPAIRS ON ONE JOB CARD.. SO I SUBMITTED FOR THE WARRANTY ON ONE LINE THEM THE GMPP ON THE OTHER LINE..
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
GMPP will cover the customers diesel deductible if it is an eligible GMPP repair. As for submission I think I'd make a seperate line for the deductible. Set up the Warrany line just like you would if the customer was paying the deductible to take off ...
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones ...
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want ...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Re: Secial Coverage 13091 - 05/30/2013
I am not having a problem, what problem are you having??
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: Secial Coverage 13091 - 05/30/2013
I just had one used the seven digit number and it didnt work so i went back to the V2806 and trans field action claim and it went thru
Re: Secial Coverage 13091 - 05/30/2013
Okay thanks for the help, I have GM looking into it. It will not take any of the complaint codes.
Re: Secial Coverage 13091 - 06/04/2013
you shouldnt have to put complaint codes in for this repair !!!
Re: Secial Coverage 13091 - 06/12/2013
[quote] conny: I just had one used the seven digit number and it didnt work so i went back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending ...
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
Re: Secial Coverage 13091 - 06/13/2013
Glad I could help.
CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
I am trying to find out if an ECM is covered under Emissions warranty. I really don't know enough about the emissions coverage and want to find information, any help?
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
IN THE 2013 POLICY AND PROCEDURE MANUAL SECTION:1.2.3 - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California)...
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... Engine Light on and running terrible, had multiple codes. Found timing chain needs replaced per special policy 11340, but also found sprocket and teeth all worn and all sprockets and actuator need replaced too. Also found cylinder head left bank has...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
Good luck. I had one of those about 6 months ago and it took me forever to get it paid. DBC would say split it up, DMA said don't. Both had issues with OLH. Get in touch with your DMA and see how they want you to proceed. It's a mess.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got ...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... to figure out how to get it paid. It's very frustrating. I would probably also call my warranty specialist to see how they think it should be handled at this point. Good luck!...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... should be covered and the OLH (if properly documented) should be submitted with the claim for the Special Policy. I have had to do this myself and once the claim routed to GM, it was paid in full. The fact that the veh is out of powertrain warr should...
SPECIAL POLICY WITH 50/50 AND GMPP - 09/10/2012
I have a customer with a Trailblazer that needs Special Policy 10054 done on it. They also have GMPP with a $100 deductible. Do I submit 2 claims, 1 under GMPP for the $50 split of the deductible, or will it reject for a repeat repair?
I AM CONFUSED TOO WHY ON ONE LINE??? I HAD A SIMILAR ONE BUT THERE WERE TWO DIFFERENT REPAIRS ON ONE JOB CARD.. SO I SUBMITTED FOR THE WARRANTY ON ONE LINE THEM THE GMPP ON THE OTHER LINE..
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
GMPP will cover the customers diesel deductible if it is an eligible GMPP repair. As for submission I think I'd make a seperate line for the deductible. Set up the Warrany line just like you would if the customer was paying the deductible to take off ...
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones ...
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want ...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Re: Secial Coverage 13091 - 05/30/2013
I am not having a problem, what problem are you having??
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: Secial Coverage 13091 - 05/30/2013
I just had one used the seven digit number and it didnt work so i went back to the V2806 and trans field action claim and it went thru
Re: Secial Coverage 13091 - 05/30/2013
Okay thanks for the help, I have GM looking into it. It will not take any of the complaint codes.
Re: Secial Coverage 13091 - 06/04/2013
you shouldnt have to put complaint codes in for this repair !!!
Re: Secial Coverage 13091 - 06/12/2013
[quote] conny: I just had one used the seven digit number and it didnt work so i went back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending ...
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
Re: Secial Coverage 13091 - 06/13/2013
Glad I could help.
CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
I am trying to find out if an ECM is covered under Emissions warranty. I really don't know enough about the emissions coverage and want to find information, any help?
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
IN THE 2013 POLICY AND PROCEDURE MANUAL SECTION:1.2.3 - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California)...
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... Engine Light on and running terrible, had multiple codes. Found timing chain needs replaced per special policy 11340, but also found sprocket and teeth all worn and all sprockets and actuator need replaced too. Also found cylinder head left bank has...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
Good luck. I had one of those about 6 months ago and it took me forever to get it paid. DBC would say split it up, DMA said don't. Both had issues with OLH. Get in touch with your DMA and see how they want you to proceed. It's a mess.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got ...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... to figure out how to get it paid. It's very frustrating. I would probably also call my warranty specialist to see how they think it should be handled at this point. Good luck!...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... should be covered and the OLH (if properly documented) should be submitted with the claim for the Special Policy. I have had to do this myself and once the claim routed to GM, it was paid in full. The fact that the veh is out of powertrain warr should...
SPECIAL POLICY WITH 50/50 AND GMPP - 09/10/2012
I have a customer with a Trailblazer that needs Special Policy 10054 done on it. They also have GMPP with a $100 deductible. Do I submit 2 claims, 1 under GMPP for the $50 split of the deductible, or will it reject for a repeat repair?
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer ...
Powertrain Coverage -transfer case - 06/13/2012
I am in need of help. I have a 2007 GMC Yukon with 66458 miles. We repalced the transfer case shift control module. correct me if Im wrong but is that covered under power train? I submitted it in and it rejected stating I needed to put an Auth A. ...
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model ...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Special Policy 10054 - 02/21/2012
Has anyone submied this before? Im confused on how to submit it
Re: Special Policy 10054 - 02/22/2012
... the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when you submit it. The thing with this is the customer is responsible for 50% of the repair so you must include the amount the customer...
Re: Special Policy 10054 - 05/23/2012
I haven't had that problem on this one..i read the bulletin too and didnt see mention of any other parts to replace expect for the fuel level sensor kit..I would have to agree with you..
Re: Special Policy 10054 - 05/23/2012
FYI-Spoke to our District Rep, he says NO extra parts are allowed. Any other parts are the customer's responsibility.
Re: Special Policy 10054 - 05/23/2012
nice to we are right about some things!!!! thanks for the info
Special Policy Fuel Injectors - 10/20/2009
During injector replacement, three injector sleeves came out with the injectors. tech had to R and R glow plugs, evac cylinders of antifreeze, and press in 3 new sleeves. Can I claim any OLH on this special policy #04039B ?
Re: Special Policy Fuel Injectors - 10/21/2009
Yes, I've had the same thing here. I put my OLH on and H routed the claim. I can't recall any issues, I'm sure it was paid.
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Special Policy Fuel Injectors - 10/21/2009
Thanks for your replies!
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Re: BATTERY - COVERAGE ??? - 10/05/2009
Batteries are warranted through their supplier so the parts are exchanged at no cost to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer than ...
Re: BATTERY - COVERAGE ??? - 10/05/2009
... it does go through the battery manufacturer's warranty. See P&P art 1.5.11.2 - Battery Warranty Coverage...
GM Certified coverage - 08/17/2009
Is there anywhere in P&P or a bulletin that lists GM Certified coverages? I've looked and never found anything , but have always been told it's just the same as regular warranty. So then would a battery be covered under GM Certified? I know there...
Re: GM Certified coverage - 08/18/2009
Good question I could not find anything on this.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: GM Certified coverage - 08/18/2009
Thanks for the help, I do appreciate you finding that message. From what it says I still wonder if a battery would be covered. The wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper ...
Re: GM Certified coverage - 08/18/2009
I have submitted for batteries under the GM Cert and they've paid with no problem. I hope this helps.
DIESEL COVERAGE - 05/29/2009
CAN SOMEONE GIVE ME ANY INFO AS TO WHERE I CAN GET INFO FOR 06 GMC SIERRA DIESEL. I KNOW THERE IS A $100 DEDUCTABLE AFTER FACTORY WARRANTY IS EXPIRED WITH LIMITED COVERAGE BUT WHAT IS UNDER THE "LIMITED"?
Re: DIESEL COVERAGE - 06/01/2009
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer ...
Powertrain Coverage -transfer case - 06/13/2012
I am in need of help. I have a 2007 GMC Yukon with 66458 miles. We repalced the transfer case shift control module. correct me if Im wrong but is that covered under power train? I submitted it in and it rejected stating I needed to put an Auth A. ...
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model ...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Special Policy 10054 - 02/21/2012
Has anyone submied this before? Im confused on how to submit it
Re: Special Policy 10054 - 02/22/2012
... the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when you submit it. The thing with this is the customer is responsible for 50% of the repair so you must include the amount the customer...
Re: Special Policy 10054 - 05/23/2012
I haven't had that problem on this one..i read the bulletin too and didnt see mention of any other parts to replace expect for the fuel level sensor kit..I would have to agree with you..
Re: Special Policy 10054 - 05/23/2012
FYI-Spoke to our District Rep, he says NO extra parts are allowed. Any other parts are the customer's responsibility.
Re: Special Policy 10054 - 05/23/2012
nice to we are right about some things!!!! thanks for the info
Special Policy Fuel Injectors - 10/20/2009
During injector replacement, three injector sleeves came out with the injectors. tech had to R and R glow plugs, evac cylinders of antifreeze, and press in 3 new sleeves. Can I claim any OLH on this special policy #04039B ?
Re: Special Policy Fuel Injectors - 10/21/2009
Yes, I've had the same thing here. I put my OLH on and H routed the claim. I can't recall any issues, I'm sure it was paid.
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Special Policy Fuel Injectors - 10/21/2009
Thanks for your replies!
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Re: BATTERY - COVERAGE ??? - 10/05/2009
Batteries are warranted through their supplier so the parts are exchanged at no cost to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer than ...
Re: BATTERY - COVERAGE ??? - 10/05/2009
... it does go through the battery manufacturer's warranty. See P&P art 1.5.11.2 - Battery Warranty Coverage...
GM Certified coverage - 08/17/2009
Is there anywhere in P&P or a bulletin that lists GM Certified coverages? I've looked and never found anything , but have always been told it's just the same as regular warranty. So then would a battery be covered under GM Certified? I know there...
Re: GM Certified coverage - 08/18/2009
Good question I could not find anything on this.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: GM Certified coverage - 08/18/2009
Thanks for the help, I do appreciate you finding that message. From what it says I still wonder if a battery would be covered. The wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper ...
Re: GM Certified coverage - 08/18/2009
I have submitted for batteries under the GM Cert and they've paid with no problem. I hope this helps.
DIESEL COVERAGE - 05/29/2009
CAN SOMEONE GIVE ME ANY INFO AS TO WHERE I CAN GET INFO FOR 06 GMC SIERRA DIESEL. I KNOW THERE IS A $100 DEDUCTABLE AFTER FACTORY WARRANTY IS EXPIRED WITH LIMITED COVERAGE BUT WHAT IS UNDER THE "LIMITED"?
Re: DIESEL COVERAGE - 06/01/2009
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
Re: FYI-IPC special policy, T5687 - 04/20/2009
HAVE YOU HEARD BACK FROM THE DBC ON THIS YET?
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: FYI-IPC special policy, T5687 - 04/24/2009
I have one that has now rejected for the third time, DBC says they are already doing a third system inquiry and will call when it is done. Anyone else having this much trouble?
Re: FYI-IPC special policy, T5687 - 04/24/2009
Yes, after resubmitting last Monday per DBC it rejected again today. DBC told me the same thing as they told you and said they'd notify me when it is resolved. Yay us!
Re: FYI-IPC special policy, T5687 - 04/24/2009
DON'T HOLD YOUR BREATH WAITING FOR THAT PHONE CALL.
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... colleagues - Comment section after each article to discuss or ask questions 2. Powertrain Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new featu...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Injection pump special policy, T5550 - 04/08/2009
WHAT YEAR VEHICLE ARE YOU WORKING ON?
Re: Injection pump special policy, T5550 - 04/08/2009
2000 Chev C2500, Vin:1GCHK33F1YF455222
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: Injection pump special policy, T5550 - 04/08/2009
51272 MILES
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: Injection pump special policy, T5550 - 04/08/2009
I'm not seeing anything either. VIN is included, mileage/time should be ok. As a last resort maybe call DBC?? They might need to do a system inquiry.
Re: Injection pump special policy, T5550 - 04/08/2009
Thanks for the efforts folks, last resort I guess! Cheers, Brian
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
Re: Injection pump special policy, T5550 - 04/09/2009
Good luck with that h route. I hope your rep is more on the ball that mine is. I've gotten notes in his rejects "Why are you sending this to me? This isn't a GM Vin" I'm gonna stop there. No wonder GM is having trouble.
Re: Injection pump special policy, T5550 - 04/09/2009
It's become a lottery, hasn't it? Ah well, onward....
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: Injection pump special policy, T5550 - 04/09/2009
LOOKING AT THE BULL T5550 IS FOR A UNIT WITHOUT A/C AND THE OTHER IS FOR A/C
FYI-IPC special policy, T5687 - 04/10/2009
Just had a reject on T5687 from Spec. Policy 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by ...
Re: transaction type - 02/05/2010
Use ZREG and the next tab CATEGORY pick special policy
P VERSUS P1 COVERAGE - 03/10/2010
I was just looking at powertrain coverage and came across the two different codes. Any info would be great! Thanks in advance! JO
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
Re: FYI-IPC special policy, T5687 - 04/20/2009
HAVE YOU HEARD BACK FROM THE DBC ON THIS YET?
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: FYI-IPC special policy, T5687 - 04/24/2009
I have one that has now rejected for the third time, DBC says they are already doing a third system inquiry and will call when it is done. Anyone else having this much trouble?
Re: FYI-IPC special policy, T5687 - 04/24/2009
Yes, after resubmitting last Monday per DBC it rejected again today. DBC told me the same thing as they told you and said they'd notify me when it is resolved. Yay us!
Re: FYI-IPC special policy, T5687 - 04/24/2009
DON'T HOLD YOUR BREATH WAITING FOR THAT PHONE CALL.
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... colleagues - Comment section after each article to discuss or ask questions 2. Powertrain Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new featu...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Injection pump special policy, T5550 - 04/08/2009
WHAT YEAR VEHICLE ARE YOU WORKING ON?
Re: Injection pump special policy, T5550 - 04/08/2009
2000 Chev C2500, Vin:1GCHK33F1YF455222
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: Injection pump special policy, T5550 - 04/08/2009
51272 MILES
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: Injection pump special policy, T5550 - 04/08/2009
I'm not seeing anything either. VIN is included, mileage/time should be ok. As a last resort maybe call DBC?? They might need to do a system inquiry.
Re: Injection pump special policy, T5550 - 04/08/2009
Thanks for the efforts folks, last resort I guess! Cheers, Brian
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
Re: Injection pump special policy, T5550 - 04/09/2009
Good luck with that h route. I hope your rep is more on the ball that mine is. I've gotten notes in his rejects "Why are you sending this to me? This isn't a GM Vin" I'm gonna stop there. No wonder GM is having trouble.
Re: Injection pump special policy, T5550 - 04/09/2009
It's become a lottery, hasn't it? Ah well, onward....
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: Injection pump special policy, T5550 - 04/09/2009
LOOKING AT THE BULL T5550 IS FOR A UNIT WITHOUT A/C AND THE OTHER IS FOR A/C
FYI-IPC special policy, T5687 - 04/10/2009
Just had a reject on T5687 from Spec. Policy 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by ...
Re: transaction type - 02/05/2010
Use ZREG and the next tab CATEGORY pick special policy
P VERSUS P1 COVERAGE - 03/10/2010
I was just looking at powertrain coverage and came across the two different codes. Any info would be great! Thanks in advance! JO
Re: P VERSUS P1 COVERAGE - 03/10/2010
Hey guys, nevermind...Just saw the difference at the top of page! (wow, sorry had a moment of sheer stupidity!:) lol) I swear, I wonder how I get by somedays! Thanks, tho!
Re: P VERSUS P1 COVERAGE - 03/10/2010
HI JODI.... Look up document #1879343, see if that helps
Re: Goodwill on Special Policy 07187C - 04/07/2010
I guess I would Hroute it. Or maybe call my warranty specialist first to see how he wanted it handled....
Re: Goodwill on Special Policy 07187C - 04/07/2010
HAVE YOU TRIED CLICKING THE OVERAGE BUTTON AS WELL AS THE POLICY DECISION???
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
Re: Goodwill on Special Policy 07187C - 04/07/2010
It's actually over timewise by like a month and still under 80,000 miles, which is basically the reason for goodwilling it, I will try the overage button and if that doesn't work I'll call our specialist, thanks for the responses!
Re: Goodwill on Special Policy 07187C - 04/09/2010
Overage is for a claim that is over 6 months old and still not paid. You need to use SPOL after entering ZREG and then use GOODWILL in self authorization.
Re: Goodwill on Special Policy 07187C - 04/12/2010
Just to give the end result, I called our specialist and he said to send it to him, tried that and it didn't work. The system wouldn't allow it, I think since the error was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with...
Re: New DVM - 11/19/2009
... on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership has been assigned a WSC Specialist....
special policy #07187C - 12/16/2009
We have a 2004 Cadillac Escalade for the speedo not reading correctly, vehicle has 55,866 miles. The special policy cover these vehicles between 70 & 80,000 miles, the factory warranty expired in 2008. Is the customer responsible for the cluster do to...
Re: special policy #07187C - 12/16/2009
Thanks Rhonda for your help. I guess I still don't see the header in blue but I appreciate all the help I can get.
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
part warranty in ref. to transmission coverage - 04/30/2010
... transmission replacement, so the repair falls within the parameters of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thank...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
SPECIAL POLICY 09239 - 09/20/2010
I HAVE A 07 CHEVY TAHOE THAT HAS THE SPECIAL POLICY #09239. EVERY TIME I TRY TO SUBMIT IT REJECTS ME. WHAT AM I DOING WRONG?
Re: SPECIAL POLICY 09239 - 09/20/2010
Does the VIN fall within the parameters?: 2007 Chevrolet Tahoe 7J100002-7J242238 7R100001-7R265666 And if it does, did you check the "special policy" box when submitting the claim?
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
Tire Coverage - 07/21/2022
... separation, out of round, and wear. If the tire itself is not defective, but none the less damaged coverage is dependent on a warrantable suspension condition, such as a worn ball joint or a defective tie rod. Warranty coverage is not inclusive of wear...
Confirm Powertrain Coverage - 07/21/2023
Powertrain coverage continues to be one of those areas of warranty that eludes many within the dealership. Is or isn't the component covered? More often than not the question is asked when an answer is needed sooner rather than later. Those that have...
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/04/2008
I've submit a handful of these so far, and a few of them have had the bolt & bushing siezed. Extra parts in net & HRoute or all parts in the $ amount and HRoute? Thanks!
Re: SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/18/2008
For the record, I put the extra parts in net & HRouted, and it got paid after rep review.
goodwill Special Policy - 01/16/2008
Here's a dandy! This needs to be "H" routed, but is special policy 07187, but just out on miles. The customer complained to Customer Assistance and also got the AVM involved and has GMPP. Would you submit claim as T5686 or N4180? Geez, choices, choic...
Hey guys, nevermind...Just saw the difference at the top of page! (wow, sorry had a moment of sheer stupidity!:) lol) I swear, I wonder how I get by somedays! Thanks, tho!
Re: P VERSUS P1 COVERAGE - 03/10/2010
HI JODI.... Look up document #1879343, see if that helps
Re: Goodwill on Special Policy 07187C - 04/07/2010
I guess I would Hroute it. Or maybe call my warranty specialist first to see how he wanted it handled....
Re: Goodwill on Special Policy 07187C - 04/07/2010
HAVE YOU TRIED CLICKING THE OVERAGE BUTTON AS WELL AS THE POLICY DECISION???
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
Re: Goodwill on Special Policy 07187C - 04/07/2010
It's actually over timewise by like a month and still under 80,000 miles, which is basically the reason for goodwilling it, I will try the overage button and if that doesn't work I'll call our specialist, thanks for the responses!
Re: Goodwill on Special Policy 07187C - 04/09/2010
Overage is for a claim that is over 6 months old and still not paid. You need to use SPOL after entering ZREG and then use GOODWILL in self authorization.
Re: Goodwill on Special Policy 07187C - 04/12/2010
Just to give the end result, I called our specialist and he said to send it to him, tried that and it didn't work. The system wouldn't allow it, I think since the error was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with...
Re: New DVM - 11/19/2009
... on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership has been assigned a WSC Specialist....
special policy #07187C - 12/16/2009
We have a 2004 Cadillac Escalade for the speedo not reading correctly, vehicle has 55,866 miles. The special policy cover these vehicles between 70 & 80,000 miles, the factory warranty expired in 2008. Is the customer responsible for the cluster do to...
Re: special policy #07187C - 12/16/2009
Thanks Rhonda for your help. I guess I still don't see the header in blue but I appreciate all the help I can get.
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
part warranty in ref. to transmission coverage - 04/30/2010
... transmission replacement, so the repair falls within the parameters of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thank...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
SPECIAL POLICY 09239 - 09/20/2010
I HAVE A 07 CHEVY TAHOE THAT HAS THE SPECIAL POLICY #09239. EVERY TIME I TRY TO SUBMIT IT REJECTS ME. WHAT AM I DOING WRONG?
Re: SPECIAL POLICY 09239 - 09/20/2010
Does the VIN fall within the parameters?: 2007 Chevrolet Tahoe 7J100002-7J242238 7R100001-7R265666 And if it does, did you check the "special policy" box when submitting the claim?
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
Tire Coverage - 07/21/2022
... separation, out of round, and wear. If the tire itself is not defective, but none the less damaged coverage is dependent on a warrantable suspension condition, such as a worn ball joint or a defective tie rod. Warranty coverage is not inclusive of wear...
Confirm Powertrain Coverage - 07/21/2023
Powertrain coverage continues to be one of those areas of warranty that eludes many within the dealership. Is or isn't the component covered? More often than not the question is asked when an answer is needed sooner rather than later. Those that have...
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/04/2008
I've submit a handful of these so far, and a few of them have had the bolt & bushing siezed. Extra parts in net & HRoute or all parts in the $ amount and HRoute? Thanks!
Re: SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/18/2008
For the record, I put the extra parts in net & HRouted, and it got paid after rep review.
goodwill Special Policy - 01/16/2008
Here's a dandy! This needs to be "H" routed, but is special policy 07187, but just out on miles. The customer complained to Customer Assistance and also got the AVM involved and has GMPP. Would you submit claim as T5686 or N4180? Geez, choices, choic...
Re: goodwill Special Policy - 01/16/2008
Brain, Wow, you do have a dandy. You say it is just out by miles. Do you mean for the special policy? Do you have a case number ? Who authorized the repair- CAC or your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved...
Re: goodwill Special Policy - 01/16/2008
Reference WIR20070456 in GM messenger.should answere your questions and alot more pretaining to this special policy.
Re: goodwill Special Policy - 01/16/2008
Thanks Croooooozer.......Right on the money! The bulletin (which was on my managers desk) spells out exactly what I was looking for.
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: goodwill Special Policy - 01/16/2008
TIM, Yes, that's what I'll do. Just found out that I have one more issue to deal with, the parts dept has charged out the cluster. Now, gotta git that thang offn' there.... Cheers all,
Re: goodwill Special Policy - 01/17/2008
O.k. this is my thing that is sooo confusing about the special policy clusters. Frieght yes or no. I know on the special policy #07187A it saids it will pay $20.00 in net ( net is the amount that represents the amount allowed for excahnge in other words...
Re: goodwill Special Policy - 01/17/2008
I get my clusters from Technicar in Florida and they know about the special policy, and therefore they send out the clusters no charge- and no freight charges either.
Re: goodwill Special Policy - 01/17/2008
I always put the 20.00 admin fee in net, regardless. We are being given that amount to do the paperwork, etc. That's OURS!
Re: goodwill Special Policy - 01/17/2008
we order ours from specmo and We usually get charged a $20 frieght and since this policy has came out I dont understand. We sometimes have one and sometime we dont... Does the $20 on doc # 07187a signify the frieght??? Do we charge a frieght at all ??? ...
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through ...
coverage codes - 11/26/2007
Wow! Thanks sooo much! This information is huge! Jo
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: POWERTRAIN COVERAGE - 10/06/2008
Congrats on the baby, I hope everyone is doing well.
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service manager ...
Re: Diesel Coverage Clarification - 01/07/2009
H&K, For '07 & up you go in just like for Powertrain listing- and just above the Powertrain coverage is the Diesel coverage listing. Preface--Coverage Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that...
Re: Diesel Coverage Clarification - 01/07/2009
Thanks... what about 2006?
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
Re: Diesel Coverage Clarification - 01/07/2009
Thanks Mark!
Re: California Seletc Component Coverage - 07/07/2008
You can also check P&P 1.2.3.2 california emissions.scroll down and will give a list of covered componets.
Re: California Seletc Component Coverage - 07/08/2008
From the 03 CHevy suburban LTG under Preface, Forward, Intro, Coverage Codes Section: extended warranty coverage: Coverage Code Applicable To Federal Emission Warranty California Emission Warranty* Canadian Federal Emission Warranty E1 Select...
California Select Component Coverage - 07/07/2008
... last 8 of vin: 3G204747. On the vis it states it has: 84/70000 California Select Component coverage. New one for me to see. It's out of it's base California emissions. Svc Writer wants to know if the oxygen sensor would be covered under the select component...
Re: California Seletc Component Coverage - 07/07/2008
YOU SHOULD ACCESS SI (SERVICE INFORMATION) THROUGH DEALER WORLD, TYPE THE ENTIRE VIN IN AND ACCESS THE OWNER WARRANTY MANUAL FOR THE CORRECT INFO ON WHAT IS COVERED UNDER THE EMISSION WARRANTY. HOPE THIS HELPS. I THINK ALL SERVICE WRITERS SHOULD BECOME ...
Part Warranty Coverage - 12/19/2018
... instrument clusters, etc.) are covered for only 12 months, unlimited mileage, parts and labor. Coverage on ESC parts sold over-the-counter is 12 months, unlimited mileage, for the part only. The Consumer Part Warranty covers a variety of parts...
Brain, Wow, you do have a dandy. You say it is just out by miles. Do you mean for the special policy? Do you have a case number ? Who authorized the repair- CAC or your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved...
Re: goodwill Special Policy - 01/16/2008
Reference WIR20070456 in GM messenger.should answere your questions and alot more pretaining to this special policy.
Re: goodwill Special Policy - 01/16/2008
Thanks Croooooozer.......Right on the money! The bulletin (which was on my managers desk) spells out exactly what I was looking for.
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: goodwill Special Policy - 01/16/2008
TIM, Yes, that's what I'll do. Just found out that I have one more issue to deal with, the parts dept has charged out the cluster. Now, gotta git that thang offn' there.... Cheers all,
Re: goodwill Special Policy - 01/17/2008
O.k. this is my thing that is sooo confusing about the special policy clusters. Frieght yes or no. I know on the special policy #07187A it saids it will pay $20.00 in net ( net is the amount that represents the amount allowed for excahnge in other words...
Re: goodwill Special Policy - 01/17/2008
I get my clusters from Technicar in Florida and they know about the special policy, and therefore they send out the clusters no charge- and no freight charges either.
Re: goodwill Special Policy - 01/17/2008
I always put the 20.00 admin fee in net, regardless. We are being given that amount to do the paperwork, etc. That's OURS!
Re: goodwill Special Policy - 01/17/2008
we order ours from specmo and We usually get charged a $20 frieght and since this policy has came out I dont understand. We sometimes have one and sometime we dont... Does the $20 on doc # 07187a signify the frieght??? Do we charge a frieght at all ??? ...
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through ...
coverage codes - 11/26/2007
Wow! Thanks sooo much! This information is huge! Jo
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: POWERTRAIN COVERAGE - 10/06/2008
Congrats on the baby, I hope everyone is doing well.
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service manager ...
Re: Diesel Coverage Clarification - 01/07/2009
H&K, For '07 & up you go in just like for Powertrain listing- and just above the Powertrain coverage is the Diesel coverage listing. Preface--Coverage Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that...
Re: Diesel Coverage Clarification - 01/07/2009
Thanks... what about 2006?
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
Re: Diesel Coverage Clarification - 01/07/2009
Thanks Mark!
Re: California Seletc Component Coverage - 07/07/2008
You can also check P&P 1.2.3.2 california emissions.scroll down and will give a list of covered componets.
Re: California Seletc Component Coverage - 07/08/2008
From the 03 CHevy suburban LTG under Preface, Forward, Intro, Coverage Codes Section: extended warranty coverage: Coverage Code Applicable To Federal Emission Warranty California Emission Warranty* Canadian Federal Emission Warranty E1 Select...
California Select Component Coverage - 07/07/2008
... last 8 of vin: 3G204747. On the vis it states it has: 84/70000 California Select Component coverage. New one for me to see. It's out of it's base California emissions. Svc Writer wants to know if the oxygen sensor would be covered under the select component...
Re: California Seletc Component Coverage - 07/07/2008
YOU SHOULD ACCESS SI (SERVICE INFORMATION) THROUGH DEALER WORLD, TYPE THE ENTIRE VIN IN AND ACCESS THE OWNER WARRANTY MANUAL FOR THE CORRECT INFO ON WHAT IS COVERED UNDER THE EMISSION WARRANTY. HOPE THIS HELPS. I THINK ALL SERVICE WRITERS SHOULD BECOME ...
Part Warranty Coverage - 12/19/2018
... instrument clusters, etc.) are covered for only 12 months, unlimited mileage, parts and labor. Coverage on ESC parts sold over-the-counter is 12 months, unlimited mileage, for the part only. The Consumer Part Warranty covers a variety of parts...
CPO Warranty Coverage - 03/21/2017
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited.” This is not a bumper-to-bumper warranty and many things are...
Components & Services with Limited Coverage - 03/27/2019
... in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published, it is reported that wiper blades are covered for only 12 months. Batteries for any remotes are only covered...
CPO Warranty Coverage - 03/26/2019
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited”, it is limited to defects in materials and workmanship. This...
Components and Services with Limited Coverage - 06/23/2020
... in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published, it is reported that wiper blades are covered for only 12 months. Batteries for any remotes are only covered...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s concern has been made,...
Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Battery Warranty Coverage - 08/30/2021
Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed ...
September 2021 Recall Update - 08/30/2021
... bulletin. Certain 2021 Chevrolet Silverado 1500 trucks are included in the recall population. Special Coverage N212338290 Glow Plug Failure: Approximately 244,500 vehicles are included in the recall population. Certain 2018-19 Chevrolet Silverado and...
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, ...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... the Bumper-to-Bumper, Powertrain and/or Hybrid specific (8 year/100,000) and Federal Emissions coverage (8 year/80,000 or 5/year/50,000 on certain trucks) of the New Vehicle Limited Warranty (excluding Medium Duty trucks). Vehicles outside of warranty...
Coverage Code P - 07/25/2023
The August 2022 version of the Labor Time Guide was the first release to identify components with powertrain coverage on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. This was in addition...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
The New Vehicle Bumper-to-Bumper warranty provides extensive coverage, but there are time and mileage restrictions on certain repairs. Brake pads are only covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake...
Coverage Limits - 06/20/2022
... Educate the technician to provide detail on the type of bulb requiring replacement to confirm coverage prior to repair. The labor operation number associated with the bulb replacement does not specify bulb type. ...
Coverage Code P - 07/27/2022
... Labor Time Guide and continuing over a phased period of 6-8 months, components with powertrain coverage will be identified on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. While GM...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Emission coverage for HD trucks - 11/22/2022
Emissions coverage for some of our larger trucks can become a bit more complicated when you are dealing with vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you...
Powertrain coverage code table - 06/27/2023
has anyone else noticed the powertrain coverage code table has been removed?
TRANSMITTER COVERAGE - 03/27/2023
HI YALL. QUICK QUESTION ARE KEY FOB/TRANSMITTERS COVERED UNDER CPO LIMITED WARRANTY? IT WAS PUT UNDER WARRANTY SO BEFORE I GO AND SUBMIT IT BECAUSE I THOUGHT THEY WERE ONLY COVERED UNDER NEW VEHICLE BUMPER TO BUMPER. THANKS!!!
towing and courtesy transportation coverage - 12/22/2021
... admitted it wasnt really clear based on our docs. so in typical GM fashion there is not ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... they crack for some reason,,,but the manifold itself is fine. some say you can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or...
special bulletins - 06/16/2021
are you able to run olh labor time for special bulletins
seal and gasket coverage - 08/19/2020
0-6 months no coverageFormat: Article
Parts Expediting Coverage Help - 09/27/2019
... freight for having it shipped as long as the total is under a $100? I called our Warranty Specialist to see if there were any exceptions being given while the strike is going on. She hadn't been told anything along those lines. Any...
Forum - 05/11/2018
I called our Warranty Specialist and of course she was out on vacation at the time. She left a number for another specialist. That specialist told me to H-route with an explanation. When I submitted, it rejected for being within Service...
CPO POWERTRAIN COVERAGE - 09/10/2018
... must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?...
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited.” This is not a bumper-to-bumper warranty and many things are...
Components & Services with Limited Coverage - 03/27/2019
... in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published, it is reported that wiper blades are covered for only 12 months. Batteries for any remotes are only covered...
CPO Warranty Coverage - 03/26/2019
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited”, it is limited to defects in materials and workmanship. This...
Components and Services with Limited Coverage - 06/23/2020
... in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published, it is reported that wiper blades are covered for only 12 months. Batteries for any remotes are only covered...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s concern has been made,...
Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Battery Warranty Coverage - 08/30/2021
Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed ...
September 2021 Recall Update - 08/30/2021
... bulletin. Certain 2021 Chevrolet Silverado 1500 trucks are included in the recall population. Special Coverage N212338290 Glow Plug Failure: Approximately 244,500 vehicles are included in the recall population. Certain 2018-19 Chevrolet Silverado and...
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, ...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... the Bumper-to-Bumper, Powertrain and/or Hybrid specific (8 year/100,000) and Federal Emissions coverage (8 year/80,000 or 5/year/50,000 on certain trucks) of the New Vehicle Limited Warranty (excluding Medium Duty trucks). Vehicles outside of warranty...
Coverage Code P - 07/25/2023
The August 2022 version of the Labor Time Guide was the first release to identify components with powertrain coverage on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. This was in addition...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
The New Vehicle Bumper-to-Bumper warranty provides extensive coverage, but there are time and mileage restrictions on certain repairs. Brake pads are only covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake...
Coverage Limits - 06/20/2022
... Educate the technician to provide detail on the type of bulb requiring replacement to confirm coverage prior to repair. The labor operation number associated with the bulb replacement does not specify bulb type. ...
Coverage Code P - 07/27/2022
... Labor Time Guide and continuing over a phased period of 6-8 months, components with powertrain coverage will be identified on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. While GM...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
Emission coverage for HD trucks - 11/22/2022
Emissions coverage for some of our larger trucks can become a bit more complicated when you are dealing with vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you...
Powertrain coverage code table - 06/27/2023
has anyone else noticed the powertrain coverage code table has been removed?
TRANSMITTER COVERAGE - 03/27/2023
HI YALL. QUICK QUESTION ARE KEY FOB/TRANSMITTERS COVERED UNDER CPO LIMITED WARRANTY? IT WAS PUT UNDER WARRANTY SO BEFORE I GO AND SUBMIT IT BECAUSE I THOUGHT THEY WERE ONLY COVERED UNDER NEW VEHICLE BUMPER TO BUMPER. THANKS!!!
towing and courtesy transportation coverage - 12/22/2021
... admitted it wasnt really clear based on our docs. so in typical GM fashion there is not ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... they crack for some reason,,,but the manifold itself is fine. some say you can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or...
special bulletins - 06/16/2021
are you able to run olh labor time for special bulletins
seal and gasket coverage - 08/19/2020
0-6 months no coverageFormat: Article
Parts Expediting Coverage Help - 09/27/2019
... freight for having it shipped as long as the total is under a $100? I called our Warranty Specialist to see if there were any exceptions being given while the strike is going on. She hadn't been told anything along those lines. Any...
Forum - 05/11/2018
I called our Warranty Specialist and of course she was out on vacation at the time. She left a number for another specialist. That specialist told me to H-route with an explanation. When I submitted, it rejected for being within Service...
CPO POWERTRAIN COVERAGE - 09/10/2018
... must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Powertrain Coverage Definition - 11/17/2017
Hi,What is GM's definition for what should be covered under powertrain? Our understanding/general rule of thumb was that components that are inside of an engine or transmission were powertrain. We have a 15 Tahoe that needs a fuel injector. ...
"Special Circumstances" Rental Help - 03/08/2019
... was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to provide a rental to him if we were unable to and that...
Wiper Blades coverage? - 05/07/2019
Article in JLWarranty News, Components & Services w/ Limited Coverage, April 2019 issue, states "Wiper blades have limied coverage as well, While not published, it is reported that wiper blades are covered for only 12 months." Question is, unlimited...
durastop brake pads one time replacement - 03/26/2019
what special authorization and transaction type do you use for thisFormat: Article
COVERAGE FOR PROGRAMMING MODULES - 10/16/2018
ARE ALL MODULES PROGRAMMED AS BUMPER TO BUMPER REPAIR? ON ANOTHER CAR-LINE BRAND I USED TO DO, IF THE MODULE WAS COVERED UNDER POWERTRAIN OR 8/80 FEDERAL EMISSIONS, THEN REPROGRAMMING THE MODULE WAS COVERED FOR THE SAME AMOUNT OF TIME SINCE REPAIR ...
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
The Warranty Support Center - 10/02/2015
Did you know that there are 27 Warranty Support Center Specialists that handle the five regions across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western,...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Special Instructions: Recall 15240 - 02/02/2016
... or both struts should be considered a customer pay service.After the recall has been performed, especially if the gas struts did not need to be replaced, the customer should be given a copy of a notice published at the bottom of the recall bulletin....
Special Tool Loan Program - 06/27/2016
... it does provide a cost-effective alternative to essential shipments of high-cost and/or low-use special tools. There are approximately 900 legacy tool numbers available for loan. Dealers can request a Loan Tool through the GM Special Tools Website. The...
Customer Special Order Overnight (CSO-3) - 04/08/2016
... cannot be used with major assemblies. Courtesy transportation expenses are limited to two days of coverage when claiming CSO-3 expenses....
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... was installed at a dealership and fails within 12 months, parts and labor are covered and warranty coverage for the new replacement part is also 12 months. In other words, the 12 month warranty starts all over again. If a purchased part is sold over-the-counter...
Special Return-Ignition Switch Assembly - 04/03/2014
GM is requesting the return of the following ignition switch assemblies:1039242310392737 15857948 15854953 15896640 25846761 25846762New part numbers are being released, but are not yet available. Dealers are to mail, email or ...
June 2014 Recall Update - 06/06/2014
... notification letters are scheduled for release. Approximately 111,800 vehicles are involved.Special Coverage Adjustment 13313: Supercharger Warranty Extension: Certain 2009-2013 Cadillac CTS and 2012-2013 Chevrolet Camaro vehicles equipped with a 6.2L...
Nitrogen Oxide Sensor - 01/28/2014
... time of write up, the advisor printed a copy of the IVH for the VIN, which listed diesel engine coverage for two more years. The technician discussed the repair with the advisor and warranty administrator prior to replacing the component. The warranty...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... replacements, and transfer case replacements. 8. Vehicles with a branded title may now have a Special Coverage performed. Transaction submission for vehicles with a branded title is the same as non-branded titles; although the transaction may require...
North American Cross Border Warranty Coverage - 11/05/2012
... ownership, registration, and their driver's license.The IVH printout that verifies warranty coverage.Clearly document on the job card the facts surrounding the repair, including that the repair is for a Cross Border customer. When the transaction is...
Powertrain Coverage - 08/30/2012
Several updates have been made to the powertrain coverage code look up chart over the past several months. Prior to submitting a powertrain warranty repair, take a moment to confirm coverage via the most current look up chart. The chart is available in...
Hybrid Coverage Code Tables - 08/09/2012
Hybrid coverage code tables are available in the preface section of the LTG in SI for 2010 and current model year vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are...
Reject of the Month - 05/02/2012
... submitted the policy decision transaction for a catalytic converter replacement, referencing special policy 05551. The vehicle exceeded the time/distance parameters of the special policy, but the service manager made a policy decision for this particular...
Limited Warranty Coverage At-A-Glance - 03/08/2012
Did you know that there is a link in GlobalConnect for a very useful reference tool called the Limited Warranty Coverage At A Glance? The matrix provides applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick,...
Special Equipment Options - 11/17/2011
Certain components on police vehicles have been intentionally disabled. Dealers are not to enable these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle ...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on ...
ZSSP: Special Sales Program - 02/04/2010
The ZSSP transaction type is reserved for use with owner loyalty type promotional programs that are designed to bring customers into the dealership to generate sales. Typically the customer receives some sort of free service such as an oil change payable ...
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Powertrain Coverage Definition - 11/17/2017
Hi,What is GM's definition for what should be covered under powertrain? Our understanding/general rule of thumb was that components that are inside of an engine or transmission were powertrain. We have a 15 Tahoe that needs a fuel injector. ...
"Special Circumstances" Rental Help - 03/08/2019
... was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to provide a rental to him if we were unable to and that...
Wiper Blades coverage? - 05/07/2019
Article in JLWarranty News, Components & Services w/ Limited Coverage, April 2019 issue, states "Wiper blades have limied coverage as well, While not published, it is reported that wiper blades are covered for only 12 months." Question is, unlimited...
durastop brake pads one time replacement - 03/26/2019
what special authorization and transaction type do you use for thisFormat: Article
COVERAGE FOR PROGRAMMING MODULES - 10/16/2018
ARE ALL MODULES PROGRAMMED AS BUMPER TO BUMPER REPAIR? ON ANOTHER CAR-LINE BRAND I USED TO DO, IF THE MODULE WAS COVERED UNDER POWERTRAIN OR 8/80 FEDERAL EMISSIONS, THEN REPROGRAMMING THE MODULE WAS COVERED FOR THE SAME AMOUNT OF TIME SINCE REPAIR ...
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
The Warranty Support Center - 10/02/2015
Did you know that there are 27 Warranty Support Center Specialists that handle the five regions across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western,...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Special Instructions: Recall 15240 - 02/02/2016
... or both struts should be considered a customer pay service.After the recall has been performed, especially if the gas struts did not need to be replaced, the customer should be given a copy of a notice published at the bottom of the recall bulletin....
Special Tool Loan Program - 06/27/2016
... it does provide a cost-effective alternative to essential shipments of high-cost and/or low-use special tools. There are approximately 900 legacy tool numbers available for loan. Dealers can request a Loan Tool through the GM Special Tools Website. The...
Customer Special Order Overnight (CSO-3) - 04/08/2016
... cannot be used with major assemblies. Courtesy transportation expenses are limited to two days of coverage when claiming CSO-3 expenses....
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... was installed at a dealership and fails within 12 months, parts and labor are covered and warranty coverage for the new replacement part is also 12 months. In other words, the 12 month warranty starts all over again. If a purchased part is sold over-the-counter...
Special Return-Ignition Switch Assembly - 04/03/2014
GM is requesting the return of the following ignition switch assemblies:1039242310392737 15857948 15854953 15896640 25846761 25846762New part numbers are being released, but are not yet available. Dealers are to mail, email or ...
June 2014 Recall Update - 06/06/2014
... notification letters are scheduled for release. Approximately 111,800 vehicles are involved.Special Coverage Adjustment 13313: Supercharger Warranty Extension: Certain 2009-2013 Cadillac CTS and 2012-2013 Chevrolet Camaro vehicles equipped with a 6.2L...
Nitrogen Oxide Sensor - 01/28/2014
... time of write up, the advisor printed a copy of the IVH for the VIN, which listed diesel engine coverage for two more years. The technician discussed the repair with the advisor and warranty administrator prior to replacing the component. The warranty...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... replacements, and transfer case replacements. 8. Vehicles with a branded title may now have a Special Coverage performed. Transaction submission for vehicles with a branded title is the same as non-branded titles; although the transaction may require...
North American Cross Border Warranty Coverage - 11/05/2012
... ownership, registration, and their driver's license.The IVH printout that verifies warranty coverage.Clearly document on the job card the facts surrounding the repair, including that the repair is for a Cross Border customer. When the transaction is...
Powertrain Coverage - 08/30/2012
Several updates have been made to the powertrain coverage code look up chart over the past several months. Prior to submitting a powertrain warranty repair, take a moment to confirm coverage via the most current look up chart. The chart is available in...
Hybrid Coverage Code Tables - 08/09/2012
Hybrid coverage code tables are available in the preface section of the LTG in SI for 2010 and current model year vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are...
Reject of the Month - 05/02/2012
... submitted the policy decision transaction for a catalytic converter replacement, referencing special policy 05551. The vehicle exceeded the time/distance parameters of the special policy, but the service manager made a policy decision for this particular...
Limited Warranty Coverage At-A-Glance - 03/08/2012
Did you know that there is a link in GlobalConnect for a very useful reference tool called the Limited Warranty Coverage At A Glance? The matrix provides applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick,...
Special Equipment Options - 11/17/2011
Certain components on police vehicles have been intentionally disabled. Dealers are not to enable these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle ...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on ...
ZSSP: Special Sales Program - 02/04/2010
The ZSSP transaction type is reserved for use with owner loyalty type promotional programs that are designed to bring customers into the dealership to generate sales. Typically the customer receives some sort of free service such as an oil change payable ...
Where are the Manuals? - 03/11/2013
... a Glance - Warranty coverage for specific model years is explained in this guide. This guide is especially helpful with emission warranty coverage and lists specific emission components and what the warranty coverage is. Select state emission coverage...
May 2022 Recall Update - 04/26/2022
... missing sealer. The recall affects approximately 8 vehicles and is in effect until May 31, 2024. Special Coverage N212356540 Front Exhaust Pipe: Approximately 202,016 vehicles are included in the program that addresses a condition in which the mounting...
August 2021 Recall Update - 07/27/2021
Special Coverage N192287100-01 Catalytic Converter and Oxygen Sensor Performance Degradation: The bulletin has been revised to include an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain...
Re: J6354 - 03/10/2009
... Reprogramming that is not emission related will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: transaction type - 02/08/2010
[quote] GMNL16173: What transaction type is used for a special policy coverage? I have tried zreg, zfat & zssp & I am unable to find info in user manual. Can someone help me? Please? [/quote] USE ZREG AND SPOL AND IT WILL PROCESS
Re: Emissions Warranty - 04/16/2010
In labor time guide go to: Preface-Preface-Introduction-Coverage Codes and it tells the coverage parameters for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for th...
Re: HYBRID WARRANTY - 08/19/2009
Is there a document for hybrids like the one for powertrain coverage?
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
IT WILL BE LISTED IN SI UNDER THE YEAR MAKE, MODEL/LABOR TIME GUIDE/PREFACE/COVERAGE CODES/INTRODUCTION/COVERAGE CODES.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
HYBRID WARRANTY - 02/06/2008
IS THERE ANY DOCUMENTATION FOR THE HYBRID WARRANTY COVERAGE OUT IN PRINT YET ??
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Towing on a Emissions Repair - 10/02/2017
I am trying to locate in writing... if towing is covered with a emissions coverage repair??
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
GMCPP72/100P - 03/20/2017
Can someone tell me what this coverage is ????
New Restraint System Limited Warranty - 06/29/2021
... be equipped with a 6 year/72,000 mile limited warranty for the seat belt and airbag system. The coverage will be displayed in IVH with “Restraint System Limited Warranty” in the Applicable Warranties section for qualified vehicles. Covered...
ELW and EFM - 10/27/2020
... bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage. Cadillac and 2017-19 Buick vehicles receive ELW coverage...
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Buyback Warranty - 03/18/2024
What is the Buyback Warranty coverage?
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... PZEV is replaced with TZEV which stands for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout...
Forum - 03/30/2020
... Bulletin, 11-00-89-005N (3/2019), states the following within the Goodwill section: "Component Coverage Letter (CCL) is an issued letter that extends coverage of a designated vehicle component for a specific time frame". Refer to IVH for specific time/mileage...
Forum - 09/06/2022
An additional resource to check out - click here to watch the Emissions Warranty Coverage Video.
Forum - 08/15/2023
Thanks for the additional information! It appears as though the Emission Limited Warranty Coverage (Coverage Code E) for this VIN is valid through 7/11/2025 or 50,134 miles (Federal Emissions-5/50). Based on a current mileage of 63,446, the vehicle is...
Forum - 08/16/2023
Fran, If you look at your coverage table for your vehicle you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle...
GMPP CARES Online - 11/17/2011
When confirming coverage via the new GMPP CARES Online resource there a few things to confirm when reviewing the coverage result. Verify that the customer is the owner of the contract and be sure that the repair falls within the distance and time limits...
Consumer Part Warranty - 09/27/2016
An engine, automatic transmission, or transfer case replaced as a warranty transaction receives warranty coverage that is the balance of the powertrain warranty, or 12 months, whichever is greater. A customer that purchases and has installed an engine,...
... a Glance - Warranty coverage for specific model years is explained in this guide. This guide is especially helpful with emission warranty coverage and lists specific emission components and what the warranty coverage is. Select state emission coverage...
May 2022 Recall Update - 04/26/2022
... missing sealer. The recall affects approximately 8 vehicles and is in effect until May 31, 2024. Special Coverage N212356540 Front Exhaust Pipe: Approximately 202,016 vehicles are included in the program that addresses a condition in which the mounting...
August 2021 Recall Update - 07/27/2021
Special Coverage N192287100-01 Catalytic Converter and Oxygen Sensor Performance Degradation: The bulletin has been revised to include an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain...
Re: J6354 - 03/10/2009
... Reprogramming that is not emission related will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: transaction type - 02/08/2010
[quote] GMNL16173: What transaction type is used for a special policy coverage? I have tried zreg, zfat & zssp & I am unable to find info in user manual. Can someone help me? Please? [/quote] USE ZREG AND SPOL AND IT WILL PROCESS
Re: Emissions Warranty - 04/16/2010
In labor time guide go to: Preface-Preface-Introduction-Coverage Codes and it tells the coverage parameters for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for th...
Re: HYBRID WARRANTY - 08/19/2009
Is there a document for hybrids like the one for powertrain coverage?
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
IT WILL BE LISTED IN SI UNDER THE YEAR MAKE, MODEL/LABOR TIME GUIDE/PREFACE/COVERAGE CODES/INTRODUCTION/COVERAGE CODES.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
HYBRID WARRANTY - 02/06/2008
IS THERE ANY DOCUMENTATION FOR THE HYBRID WARRANTY COVERAGE OUT IN PRINT YET ??
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Towing on a Emissions Repair - 10/02/2017
I am trying to locate in writing... if towing is covered with a emissions coverage repair??
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
GMCPP72/100P - 03/20/2017
Can someone tell me what this coverage is ????
New Restraint System Limited Warranty - 06/29/2021
... be equipped with a 6 year/72,000 mile limited warranty for the seat belt and airbag system. The coverage will be displayed in IVH with “Restraint System Limited Warranty” in the Applicable Warranties section for qualified vehicles. Covered...
ELW and EFM - 10/27/2020
... bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage. Cadillac and 2017-19 Buick vehicles receive ELW coverage...
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Buyback Warranty - 03/18/2024
What is the Buyback Warranty coverage?
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... PZEV is replaced with TZEV which stands for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout...
Forum - 03/30/2020
... Bulletin, 11-00-89-005N (3/2019), states the following within the Goodwill section: "Component Coverage Letter (CCL) is an issued letter that extends coverage of a designated vehicle component for a specific time frame". Refer to IVH for specific time/mileage...
Forum - 09/06/2022
An additional resource to check out - click here to watch the Emissions Warranty Coverage Video.
Forum - 08/15/2023
Thanks for the additional information! It appears as though the Emission Limited Warranty Coverage (Coverage Code E) for this VIN is valid through 7/11/2025 or 50,134 miles (Federal Emissions-5/50). Based on a current mileage of 63,446, the vehicle is...
Forum - 08/16/2023
Fran, If you look at your coverage table for your vehicle you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle...
GMPP CARES Online - 11/17/2011
When confirming coverage via the new GMPP CARES Online resource there a few things to confirm when reviewing the coverage result. Verify that the customer is the owner of the contract and be sure that the repair falls within the distance and time limits...
Consumer Part Warranty - 09/27/2016
An engine, automatic transmission, or transfer case replaced as a warranty transaction receives warranty coverage that is the balance of the powertrain warranty, or 12 months, whichever is greater. A customer that purchases and has installed an engine,...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... that they did in fact tell you that these are the concerns they have with their vehicle. Legally, especially with customer pay job cards, you've been given permission to work on the customer's vehicle and the customer agrees to the estimate of cost you...
GlobalConnect Shortcuts - 08/20/2018
... information related to warranty history, options, relevant field actions, warranty blocks, special coverages, etc. to dealer and wholesale. IVH is a display tool for information from many different databases within GM to supply information. The application...
What Would You Do - 06/15 - 06/02/2015
Repair As Written - Many bulletins, special coverages, recalls, and basic repair procedures within SI, contain documentation stating that certain components, e.g. bolts, must be installed when replacing the failed/suspect component. Take for example...
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Forum - 10/16/2019
... you Hroute it you reference the policy. The system will recognize the end of the coverage on the special policy and reject. Other than that I appreciate you looking into this kristen. That is the process we have been following....
Tire Pre-Authorization - 07/20/2022
... appropriate Transaction Flag option Customer Enthusiasm -Non Warrantable Repair Vehicle Misbuild, Special Coverage, Policy, Or None Enter the complaint category, complaint code, and a description Enter a cause code, cause description, and correction...
Roadside Assistance - 05/24/2016
... not receive a bill and neither will the customer. The towing option of Roadside Assistance is especially valuable for those customers who need a tow but are out of their preferred dealership's area and/or it is not known what needs to be repaired is...
GM Parts Ordering - 04/28/2016
... There will be no shipping charges to the service agent with this type of order.CSO (Customer Special Order), is designed to provide expedited service for a part ordered to satisfy a customer's need, but not necessarily needed the next day. This service...
Smart Care and Smart Care Wraps - 01/10/2014
... on 2014 models or CPO Standard Maintenance. The Smart Care Wrap program provides the same coverage as Smart Care and is designed to complement the base maintenance coverage GM provides on most 2014 and newer model year vehicles and all GM Chevrolet,...
Adjustments: - 11/18/2010
A transaction may only be adjusted one time by the dealer before it must be routed to the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction...
Safety Recall 10282 - 10/13/2010
Engine Stall Due to PCM Failure-Special Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers...
GMPP Rental Vehicle Claims - 08/09/2012
... in place for GMPP rental vehicle claims. As always, confirm the customer's rental eligibility and coverage limits through IVH or GMPP Cares Online. Coverage limits vary the contract year and type. Dealers must comply with the following guidelines:GMPP...
Transaction Type - 04/13/2010
The most commonly used transaction type is a Regular Vehicle Transaction (ZREG). This type is used during the normal warranty period of the vehicle and no special processing is required. ZREG is the appropriate type for a special policy repair.
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
... have and if it is a on going problem with the vehicle that directly pertains to a fix with that special labor op....
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Sevrice Programming System? - 03/22/2017
I get some codes from Techs that are S----. In bulleting 06-08-47-001M, it lists this as a description of "Special SPS Sequential Reprogramming event that generates a Warranty Claim Code". When is this appropriate? What is an Special...
Forum - 09/28/2017
... air bag inflator, it will be needed to return the used air bag inflator. The box contains special shipping instructions for the packaging and return of the used air bag inflator. For USA Dealers Only: Follow the special shipping instructions that are...
Forum - 02/07/2020
PZEV and Emissions Select State coverage only applies in a CA compliant state. If it is not registered in a PZEV state the coverage is invalid. Also the coverage is invalid due to the warranty block. Select component coverage (if it has it) would be applicable...
What Would You Do - 02/20 - 01/29/2020
... Warranty had expired, but the Emissions, PZEV Emissions, and Emission Select State Component coverages of 15 years/150,000 were still in effect. IVH also showed “BT” Branded Title in the Warranty Block section, with an effective date...
2023 Colorado/Canyon Battery - 08/01/2023
... not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in LTG to help.I have not received a response from my warranty specialist on how to proceed. Any...
Forum - 01/18/2022
... off door handles and the like,,,,i usually only pay them extra for like the decals you noted or special attachments like the tonneau cover,,,on some the nameplates will break and i pay them P&L on those. Body shops want to get paid for...
Forum - 02/15/2024
In the past I have had my warranty support specialist be able to tell me even though it was straight time that I could only claim a certain amount in the base time and the rest had to go into OLH. I would see if they can tell you a limit. Yes the waiting...
Forum - 03/08/2024
... Chevy because they have had concerns several times on a specific thing. It is a component Coverage Letter. Component Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time...
... that they did in fact tell you that these are the concerns they have with their vehicle. Legally, especially with customer pay job cards, you've been given permission to work on the customer's vehicle and the customer agrees to the estimate of cost you...
GlobalConnect Shortcuts - 08/20/2018
... information related to warranty history, options, relevant field actions, warranty blocks, special coverages, etc. to dealer and wholesale. IVH is a display tool for information from many different databases within GM to supply information. The application...
What Would You Do - 06/15 - 06/02/2015
Repair As Written - Many bulletins, special coverages, recalls, and basic repair procedures within SI, contain documentation stating that certain components, e.g. bolts, must be installed when replacing the failed/suspect component. Take for example...
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Forum - 10/16/2019
... you Hroute it you reference the policy. The system will recognize the end of the coverage on the special policy and reject. Other than that I appreciate you looking into this kristen. That is the process we have been following....
Tire Pre-Authorization - 07/20/2022
... appropriate Transaction Flag option Customer Enthusiasm -Non Warrantable Repair Vehicle Misbuild, Special Coverage, Policy, Or None Enter the complaint category, complaint code, and a description Enter a cause code, cause description, and correction...
Roadside Assistance - 05/24/2016
... not receive a bill and neither will the customer. The towing option of Roadside Assistance is especially valuable for those customers who need a tow but are out of their preferred dealership's area and/or it is not known what needs to be repaired is...
GM Parts Ordering - 04/28/2016
... There will be no shipping charges to the service agent with this type of order.CSO (Customer Special Order), is designed to provide expedited service for a part ordered to satisfy a customer's need, but not necessarily needed the next day. This service...
Smart Care and Smart Care Wraps - 01/10/2014
... on 2014 models or CPO Standard Maintenance. The Smart Care Wrap program provides the same coverage as Smart Care and is designed to complement the base maintenance coverage GM provides on most 2014 and newer model year vehicles and all GM Chevrolet,...
Adjustments: - 11/18/2010
A transaction may only be adjusted one time by the dealer before it must be routed to the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction...
Safety Recall 10282 - 10/13/2010
Engine Stall Due to PCM Failure-Special Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers...
GMPP Rental Vehicle Claims - 08/09/2012
... in place for GMPP rental vehicle claims. As always, confirm the customer's rental eligibility and coverage limits through IVH or GMPP Cares Online. Coverage limits vary the contract year and type. Dealers must comply with the following guidelines:GMPP...
Transaction Type - 04/13/2010
The most commonly used transaction type is a Regular Vehicle Transaction (ZREG). This type is used during the normal warranty period of the vehicle and no special processing is required. ZREG is the appropriate type for a special policy repair.
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
... have and if it is a on going problem with the vehicle that directly pertains to a fix with that special labor op....
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Sevrice Programming System? - 03/22/2017
I get some codes from Techs that are S----. In bulleting 06-08-47-001M, it lists this as a description of "Special SPS Sequential Reprogramming event that generates a Warranty Claim Code". When is this appropriate? What is an Special...
Forum - 09/28/2017
... air bag inflator, it will be needed to return the used air bag inflator. The box contains special shipping instructions for the packaging and return of the used air bag inflator. For USA Dealers Only: Follow the special shipping instructions that are...
Forum - 02/07/2020
PZEV and Emissions Select State coverage only applies in a CA compliant state. If it is not registered in a PZEV state the coverage is invalid. Also the coverage is invalid due to the warranty block. Select component coverage (if it has it) would be applicable...
What Would You Do - 02/20 - 01/29/2020
... Warranty had expired, but the Emissions, PZEV Emissions, and Emission Select State Component coverages of 15 years/150,000 were still in effect. IVH also showed “BT” Branded Title in the Warranty Block section, with an effective date...
2023 Colorado/Canyon Battery - 08/01/2023
... not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in LTG to help.I have not received a response from my warranty specialist on how to proceed. Any...
Forum - 01/18/2022
... off door handles and the like,,,,i usually only pay them extra for like the decals you noted or special attachments like the tonneau cover,,,on some the nameplates will break and i pay them P&L on those. Body shops want to get paid for...
Forum - 02/15/2024
In the past I have had my warranty support specialist be able to tell me even though it was straight time that I could only claim a certain amount in the base time and the rest had to go into OLH. I would see if they can tell you a limit. Yes the waiting...
Forum - 03/08/2024
... Chevy because they have had concerns several times on a specific thing. It is a component Coverage Letter. Component Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time...
Forum - 08/17/2022
The E coverage tables are in LTG, Preface, Coverage code tables, Emissions coverage table. Since you are in NY it might make sense to you but for those of us not in a CA emissions state this causes massive headaches because GM is painfully inconsistent...
ECM replacement on a diesel - 08/15/2023
... btw they stink) this is what it says, and according to WSC the ECM is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage...
Forum - 01/28/2020
... DuraStop) Warranty Statement is available in Parts P&P Article 1.1.12. The article defines coverages for parts purchased prior to April 1, 2018 (including those that carry the brake pad and shoe limited lifetime warranty that includes wear out coverage)....
Forum - 04/25/2018
... described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. rmello: The coverage is listed as "Voltec Component Limited Warranty" in IVH with your 2016 Chevrolet Volt example....
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
There is a little bit of information regarding a Component Coverage Letter (CCL) contained in the Empowerment Bulletin (11-00-89-005H). Component Coverage Letters are a goodwill tool processed by the Customer Assistance Center or DMA. A CCL provides...
Powertrain Warranty - 02/07/2012
... powertrain warranty began with the 2007 model year. Since 2007 is now five years past, powertrain coverage is beginning to expire for 2007 model year vehicles. It would be advantageous to remind service advisors to verify the warranty end date in IVH...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September...
Service Workbench: Customer and Vehicle History - 06/30/2011
... of these conditions. If a yes is displayed for either, it is likely there is no longer warranty coverage for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History...
GMPP - 02/07/2012
... Inspection Form, and plan pricing guides. Utilize CARES online to obtain repair/service coverage confirmation- www.gmppcares.com. CARES will provide a confirmation of a valid contract and the associated contract details, as well as repair coverage....
Concern, Cause and Correction - 05/02/2012
Did you know that the 3 C's are required on all warranty repairs? Even on special policy repairs and recalls. More importantly, are the technicians familiar with this policy? All job cards must contain a clear and concise write up with all customer conditions...
HYBRID WARRANTY - 02/06/2008
... described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. For 2008 Hybrid owners requiring more comprehensive coverage than that provided under this Hybrid warranty, a GM Protection...
Customer Purchased Parts and Accessories - 04/02/2020
... that include labor. If a part is purchased over-the-counter and fails within 24 months, coverage is for the part only. Subsequent replacements under this warranty will be covered with the remaining terms based on the date of the original purchased part. Transaction...
Listings for: CA-Fed Emission vs Select Emission components - 12/04/2008
Looking thru P&P for a listing of both coverage code E & also coverage code E1 E2..... found page 92 for Emission Warranty Components list - but looking for "Select" listing of components covered.... is there such a thing ??
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
I had this same question. I called the local Caddy dealer who said that the vehicle is covered bumper to bumoper same guidelines as any cert. used veh. just longer period, no damage coverage, no maitnance coverage.
Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
If you look in LTG under the 05 Cobalt it does have the power train coverage listing in the preface, like for the 07 vehicles. Not sure if it's all the same or any differences from 07 coverages.
Re: Freight - 05/10/2016
... expenses are limited to one day of rental coverage. GM Part(s) obtained from GM through Customer Special Order-3 (CSO-3) shipping: When claiming expenses incurred for express shipping, courtesy transportation expenses are limited to two days of rent...
Forum - 08/24/2017
... Manual provide helpful info re: PZEV & California Emissions. 15/150,000 PZEV Limited Warranty Coverage is valid on those vehicles registered in PZEV states. Eligible states vary per model year. For the 2016-2017 model years that includes; California,...
Forum - 02/14/2017
Though I couldn't find it in the most recent P&P, it used to say something like seals and gaskets have the same coverage as the parts the are associated with. Another example would be the cat converter gaskets have the same coverage and LOP as the...
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
It looks like the customer received a component coverage letter for the HVAC system on their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
Forum - 04/25/2018
How does "Hybrid" coverage show on the VISS / How is it listed ??? because I have a claim at this moment on a 2016 Chevrolet Volt - 1G1RC6S57GU132078 that my advisor states the LOP#8460670 which shows coverage code H should be covered but I dont see...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
The E coverage tables are in LTG, Preface, Coverage code tables, Emissions coverage table. Since you are in NY it might make sense to you but for those of us not in a CA emissions state this causes massive headaches because GM is painfully inconsistent...
ECM replacement on a diesel - 08/15/2023
... btw they stink) this is what it says, and according to WSC the ECM is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage...
Forum - 01/28/2020
... DuraStop) Warranty Statement is available in Parts P&P Article 1.1.12. The article defines coverages for parts purchased prior to April 1, 2018 (including those that carry the brake pad and shoe limited lifetime warranty that includes wear out coverage)....
Forum - 04/25/2018
... described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. rmello: The coverage is listed as "Voltec Component Limited Warranty" in IVH with your 2016 Chevrolet Volt example....
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
There is a little bit of information regarding a Component Coverage Letter (CCL) contained in the Empowerment Bulletin (11-00-89-005H). Component Coverage Letters are a goodwill tool processed by the Customer Assistance Center or DMA. A CCL provides...
Powertrain Warranty - 02/07/2012
... powertrain warranty began with the 2007 model year. Since 2007 is now five years past, powertrain coverage is beginning to expire for 2007 model year vehicles. It would be advantageous to remind service advisors to verify the warranty end date in IVH...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September...
Service Workbench: Customer and Vehicle History - 06/30/2011
... of these conditions. If a yes is displayed for either, it is likely there is no longer warranty coverage for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History...
GMPP - 02/07/2012
... Inspection Form, and plan pricing guides. Utilize CARES online to obtain repair/service coverage confirmation- www.gmppcares.com. CARES will provide a confirmation of a valid contract and the associated contract details, as well as repair coverage....
Concern, Cause and Correction - 05/02/2012
Did you know that the 3 C's are required on all warranty repairs? Even on special policy repairs and recalls. More importantly, are the technicians familiar with this policy? All job cards must contain a clear and concise write up with all customer conditions...
HYBRID WARRANTY - 02/06/2008
... described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. For 2008 Hybrid owners requiring more comprehensive coverage than that provided under this Hybrid warranty, a GM Protection...
Customer Purchased Parts and Accessories - 04/02/2020
... that include labor. If a part is purchased over-the-counter and fails within 24 months, coverage is for the part only. Subsequent replacements under this warranty will be covered with the remaining terms based on the date of the original purchased part. Transaction...
Listings for: CA-Fed Emission vs Select Emission components - 12/04/2008
Looking thru P&P for a listing of both coverage code E & also coverage code E1 E2..... found page 92 for Emission Warranty Components list - but looking for "Select" listing of components covered.... is there such a thing ??
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
I had this same question. I called the local Caddy dealer who said that the vehicle is covered bumper to bumoper same guidelines as any cert. used veh. just longer period, no damage coverage, no maitnance coverage.
Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
If you look in LTG under the 05 Cobalt it does have the power train coverage listing in the preface, like for the 07 vehicles. Not sure if it's all the same or any differences from 07 coverages.
Re: Freight - 05/10/2016
... expenses are limited to one day of rental coverage. GM Part(s) obtained from GM through Customer Special Order-3 (CSO-3) shipping: When claiming expenses incurred for express shipping, courtesy transportation expenses are limited to two days of rent...
Forum - 08/24/2017
... Manual provide helpful info re: PZEV & California Emissions. 15/150,000 PZEV Limited Warranty Coverage is valid on those vehicles registered in PZEV states. Eligible states vary per model year. For the 2016-2017 model years that includes; California,...
Forum - 02/14/2017
Though I couldn't find it in the most recent P&P, it used to say something like seals and gaskets have the same coverage as the parts the are associated with. Another example would be the cat converter gaskets have the same coverage and LOP as the...
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
It looks like the customer received a component coverage letter for the HVAC system on their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
Forum - 04/25/2018
How does "Hybrid" coverage show on the VISS / How is it listed ??? because I have a claim at this moment on a 2016 Chevrolet Volt - 1G1RC6S57GU132078 that my advisor states the LOP#8460670 which shows coverage code H should be covered but I dont see...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
Forum - 11/21/2017
Couple different references for Powertrain Warranty coverage: Service P&P Article 1.1.1.1 (2017 MY) or 1.1.1.2 (2016 MY). Refer to the attached Limited Warranty and Owner Assistance Information Guides. This information is also available within SI...
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Forum - 10/13/2017
... I submitted a Concern Not Duplicated claim on a vehicle that is out of Bumper-to-Bumper coverage. It has Emiss Select Component, Powertrain, and Corrosion coverages still applicable. I submitted 8469959-Transmission Concern not Duplicated...
Forum - 10/31/2017
... are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. How do we know if CCND's are covered under...
Forum - 02/11/2019
We have had to 'gently' remind these customers, that keeping the undercarriage clean of corrosive mud can affect coverages. We once had to deny coverage on transfer case, due to finding coal mud IN the case. He paid to have transfer case replaced and...
Forum - 03/01/2019
... by the Cover Code E. Emission Select State Component Ltd Warranty is represented by the Coverage Code E1. Emission Select Component Ltd Wty is represented by the Coverage Code E2. Just want to make sure that is correct? Please advise. Thank yo...
Forum - 12/06/2018
... to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has a parts replacement warranty quick reference card. I highly recommend...
Forum - 09/16/2019
I've always been told the software coverage applies to the component coverage. GM's submission system disagrees with me from time to time. I have made that argument and gotten something paid but I don't have anything that I can give you to prove it.
Select State/California Emissions - 05/10/2019
... Limited Warranty (E1), if the vehicle isn't registered in a qualifying state, there isn't coverage. Correct? Does GM put it on the dealer to find out where the vehicle is registered? I've never had the DBC ask me the vehicle's registration...
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 06/17/2022
... by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the...
Unique Labor Operations - 10/25/2023
... Warranty Information statement located with the labor operation details. If the bulletin provides coverage beyond Bumper to Bumper it will specifically state the coverage within the Warranty Information statement section. For example, bulletin 22-NA-122...
Part Warranty Start Date - 06/26/2023
... part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined in the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart found in the Parts and Accessories Policies and Procedures...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Parts Warranty - 10/27/2020
... in the Warranty Administration Resource Center App that is very helpful as it details warranty coverage on parts that have a greater than 24-month warranty as well as those parts that have a warranty less than 24 months. This chart should be printed...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... Warranty”. This is the CPO warranty on vehicles certified before March 1st, 2017 and has coverage of 6 years/70,000 miles. The B2B indicates that the warranty is bumper-to-bumper, with the exception of the standard maintenance services that are...
Canadian Vehicles in the United States - 12/29/2020
... The Vehicle Summary Page will display any active warranties, open Recalls/Field Actions, and Special Coverages applicable to that vehicle. Verify that there are no Branded Titles or Warranty Blocks that may restrict you from performing the requested...
Dealer Aftersales Empowerment Portal - 04/26/2022
... concerns. Dealers are limited to one Goodwill tool per customer, with the exception of Component Coverage Letters. Up to two CCL categories may be applied per VIN. The site provides an alert if goodwill has already been applied to a VIN. Currently,...
Replacement Parts Warranty - 04/23/2018
... mileage warranty. If a part is replaced while the vehicle is still under the New Vehicle warranty, coverage will be the balance of that warranty, but in no event less than 12 months, unlimited miles. The same part sold over-the-counter is covered for...
Diagnostic Voucher - 03/21/2017
... maintenance and repairs. This transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle Reimbursement Coverage tools continue to be used by CAC Tier 1 advisors. Previously issued Diagnostic Vouchers will...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
California Emissions - 03/27/2019
... in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage reverts back to Federal Emissions Warranty ...
Owner Manual & NVLW - 06/23/2020
... provides details on what is/isn’t covered, tire pro-rate charts, accessory and sheet metal coverage, what is not covered information, and even calls out those items that are Maintenance with limited, or no coverage. ...
Parts Sold Over-The-Counter - 07/02/2012
... have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership include labour and towing. Coverage for parts sold over-the-counter...
Couple different references for Powertrain Warranty coverage: Service P&P Article 1.1.1.1 (2017 MY) or 1.1.1.2 (2016 MY). Refer to the attached Limited Warranty and Owner Assistance Information Guides. This information is also available within SI...
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Forum - 10/13/2017
... I submitted a Concern Not Duplicated claim on a vehicle that is out of Bumper-to-Bumper coverage. It has Emiss Select Component, Powertrain, and Corrosion coverages still applicable. I submitted 8469959-Transmission Concern not Duplicated...
Forum - 10/31/2017
... are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. How do we know if CCND's are covered under...
Forum - 02/11/2019
We have had to 'gently' remind these customers, that keeping the undercarriage clean of corrosive mud can affect coverages. We once had to deny coverage on transfer case, due to finding coal mud IN the case. He paid to have transfer case replaced and...
Forum - 03/01/2019
... by the Cover Code E. Emission Select State Component Ltd Warranty is represented by the Coverage Code E1. Emission Select Component Ltd Wty is represented by the Coverage Code E2. Just want to make sure that is correct? Please advise. Thank yo...
Forum - 12/06/2018
... to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has a parts replacement warranty quick reference card. I highly recommend...
Forum - 09/16/2019
I've always been told the software coverage applies to the component coverage. GM's submission system disagrees with me from time to time. I have made that argument and gotten something paid but I don't have anything that I can give you to prove it.
Select State/California Emissions - 05/10/2019
... Limited Warranty (E1), if the vehicle isn't registered in a qualifying state, there isn't coverage. Correct? Does GM put it on the dealer to find out where the vehicle is registered? I've never had the DBC ask me the vehicle's registration...
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 06/17/2022
... by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the...
Unique Labor Operations - 10/25/2023
... Warranty Information statement located with the labor operation details. If the bulletin provides coverage beyond Bumper to Bumper it will specifically state the coverage within the Warranty Information statement section. For example, bulletin 22-NA-122...
Part Warranty Start Date - 06/26/2023
... part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined in the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart found in the Parts and Accessories Policies and Procedures...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Parts Warranty - 10/27/2020
... in the Warranty Administration Resource Center App that is very helpful as it details warranty coverage on parts that have a greater than 24-month warranty as well as those parts that have a warranty less than 24 months. This chart should be printed...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... Warranty”. This is the CPO warranty on vehicles certified before March 1st, 2017 and has coverage of 6 years/70,000 miles. The B2B indicates that the warranty is bumper-to-bumper, with the exception of the standard maintenance services that are...
Canadian Vehicles in the United States - 12/29/2020
... The Vehicle Summary Page will display any active warranties, open Recalls/Field Actions, and Special Coverages applicable to that vehicle. Verify that there are no Branded Titles or Warranty Blocks that may restrict you from performing the requested...
Dealer Aftersales Empowerment Portal - 04/26/2022
... concerns. Dealers are limited to one Goodwill tool per customer, with the exception of Component Coverage Letters. Up to two CCL categories may be applied per VIN. The site provides an alert if goodwill has already been applied to a VIN. Currently,...
Replacement Parts Warranty - 04/23/2018
... mileage warranty. If a part is replaced while the vehicle is still under the New Vehicle warranty, coverage will be the balance of that warranty, but in no event less than 12 months, unlimited miles. The same part sold over-the-counter is covered for...
Diagnostic Voucher - 03/21/2017
... maintenance and repairs. This transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle Reimbursement Coverage tools continue to be used by CAC Tier 1 advisors. Previously issued Diagnostic Vouchers will...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
California Emissions - 03/27/2019
... in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage reverts back to Federal Emissions Warranty ...
Owner Manual & NVLW - 06/23/2020
... provides details on what is/isn’t covered, tire pro-rate charts, accessory and sheet metal coverage, what is not covered information, and even calls out those items that are Maintenance with limited, or no coverage. ...
Parts Sold Over-The-Counter - 07/02/2012
... have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership include labour and towing. Coverage for parts sold over-the-counter...
Empowerment-Request for Goodwill - 11/05/2012
The Goodwill Request Forms have been updated. Comprehensive coverage has been added to the Component Coverage Letter, a plan update has been added to GMPP Service Contracts, and OnStar dealer and customer instructions have been improved. The most recent...
Past Model Year Warranty Start Date - 09/19/2011
... the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV process. For vehicles that are too old to be submitted through...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... A few key points regarding this warranty are:GM recommends that job cards state the warranty coverage so that the customer has the warranty coverage in writing.ZPTI is the transaction type used when processing a part warranty for an installed part. ZPTC...
May 2013 Bulletin Updates: - 06/19/2013
... minimum tables have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac, Saturn 36-month/50,000 mile emissions and corrosion coverage tables; Cadillac, Buick corrosion and CPO coverage tables; Chevrolet,...
Cadillac Premium Care Maintenance - 06/27/2016
... for the 2017 model year. For MY17 vehicles, the program is being revised from 4 year/ 50,000 mile coverage to 3 year/36,000 mile coverage. This update excludes the 2017 XT5 which will continue to be covered for 4 years/50,000 miles. ...
The Empowerment Portal - 01/11/2016
... Cadillac Protection Plan; and OnStar extensions. Service managers may contact their DMA, District Specialist or Regional Liaison for assistance with these goodwill options. ...
2016 Powertrain Warranty Reminder - 09/02/2015
... in addition to the 3-year/36,000 mile bumper-to-bumper warranty. The previous powertrain warranty coverage on these vehicles was 5-years/100,000 miles. Buick coverage remains the same at 6 years/70,000 miles. ...
2016 Fleet & Commercial Vehicles - 09/02/2015
Several fleet designated delivery types will retain the 5-year/100,000 mile Powertrain Limited Warranty coverage for the 2016 model year. There are three delivery types that will feature the 5-year/60,000 mile coverage, including the following delivery...
Parts Expediting - 03/23/2023
... be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item section of GWM. In cases of exception, this information...
Forum - 10/14/2020
... and will show at the bottom of the warranty submission screen for the RO as "Misc" For Special Coverages mak sure after you use the transaction type as F (zreg) you click the SPOL box that pops up otherswise it will reject saying out of warranty. If...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
What Would You Do - 05/21 - 04/29/2021
... bulletin is preceded by the following text: For vehicles repaired under the base Emission warranty coverage (Code E), use the labor operation (included in the bulletin). A Warranty Administration Program member recently posted an inquiry on the...
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 01/28/2020
If it's a special policy reimbursement and still within the time limits you do not have to do a PET
customer reimbursement claim - 12/20/2019
looking for the process for customer reimbursement for repairs that were paid (customer pay) but is now a special policy
customer reimbursement claim - 12/20/2019
looking for the process for customer reimbursement for repairs that were paid (customer pay) but is now a special policy
Forum - 10/31/2023
thanks so much. Having trouble getting a hold of my warranty specialist. Assuming because of the strike. Appreciate your help!
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 10/01/2019
This was in the October newsletter. I am assuming it applies to every special policy.
Forum - 02/04/2019
5/100,000 powertrain coverage through 2015MY. 2016 through current model year: 5/60,000 powertrain coverage (6/70,000 for Buick and Cadillac). Always confirm VIN specific coverage through IVH.
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
W...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
Out of Warranty - 11/21/2022
... is covered under warranty or will be a customer pay repair. The first step in verifying warranty coverage is going to Investigate Vehicle History in GlobalConnect or Global Warranty, or Service Workbench in GlobalConnect. This will show both the expiration...
Getting to Know the PET - 01/03/2022
... The tool considers the age and mileage of the vehicle beyond the component’s warranty coverage, and returns a higher amount of assistance when coverage has recently expired, and lower amounts as age/mileage accumulate beyond the coverage period. The...
The Goodwill Request Forms have been updated. Comprehensive coverage has been added to the Component Coverage Letter, a plan update has been added to GMPP Service Contracts, and OnStar dealer and customer instructions have been improved. The most recent...
Past Model Year Warranty Start Date - 09/19/2011
... the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV process. For vehicles that are too old to be submitted through...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... A few key points regarding this warranty are:GM recommends that job cards state the warranty coverage so that the customer has the warranty coverage in writing.ZPTI is the transaction type used when processing a part warranty for an installed part. ZPTC...
May 2013 Bulletin Updates: - 06/19/2013
... minimum tables have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac, Saturn 36-month/50,000 mile emissions and corrosion coverage tables; Cadillac, Buick corrosion and CPO coverage tables; Chevrolet,...
Cadillac Premium Care Maintenance - 06/27/2016
... for the 2017 model year. For MY17 vehicles, the program is being revised from 4 year/ 50,000 mile coverage to 3 year/36,000 mile coverage. This update excludes the 2017 XT5 which will continue to be covered for 4 years/50,000 miles. ...
The Empowerment Portal - 01/11/2016
... Cadillac Protection Plan; and OnStar extensions. Service managers may contact their DMA, District Specialist or Regional Liaison for assistance with these goodwill options. ...
2016 Powertrain Warranty Reminder - 09/02/2015
... in addition to the 3-year/36,000 mile bumper-to-bumper warranty. The previous powertrain warranty coverage on these vehicles was 5-years/100,000 miles. Buick coverage remains the same at 6 years/70,000 miles. ...
2016 Fleet & Commercial Vehicles - 09/02/2015
Several fleet designated delivery types will retain the 5-year/100,000 mile Powertrain Limited Warranty coverage for the 2016 model year. There are three delivery types that will feature the 5-year/60,000 mile coverage, including the following delivery...
Parts Expediting - 03/23/2023
... be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item section of GWM. In cases of exception, this information...
Forum - 10/14/2020
... and will show at the bottom of the warranty submission screen for the RO as "Misc" For Special Coverages mak sure after you use the transaction type as F (zreg) you click the SPOL box that pops up otherswise it will reject saying out of warranty. If...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
What Would You Do - 05/21 - 04/29/2021
... bulletin is preceded by the following text: For vehicles repaired under the base Emission warranty coverage (Code E), use the labor operation (included in the bulletin). A Warranty Administration Program member recently posted an inquiry on the...
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 01/28/2020
If it's a special policy reimbursement and still within the time limits you do not have to do a PET
customer reimbursement claim - 12/20/2019
looking for the process for customer reimbursement for repairs that were paid (customer pay) but is now a special policy
customer reimbursement claim - 12/20/2019
looking for the process for customer reimbursement for repairs that were paid (customer pay) but is now a special policy
Forum - 10/31/2023
thanks so much. Having trouble getting a hold of my warranty specialist. Assuming because of the strike. Appreciate your help!
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 10/01/2019
This was in the October newsletter. I am assuming it applies to every special policy.
Forum - 02/04/2019
5/100,000 powertrain coverage through 2015MY. 2016 through current model year: 5/60,000 powertrain coverage (6/70,000 for Buick and Cadillac). Always confirm VIN specific coverage through IVH.
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
W...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
Out of Warranty - 11/21/2022
... is covered under warranty or will be a customer pay repair. The first step in verifying warranty coverage is going to Investigate Vehicle History in GlobalConnect or Global Warranty, or Service Workbench in GlobalConnect. This will show both the expiration...
Getting to Know the PET - 01/03/2022
... The tool considers the age and mileage of the vehicle beyond the component’s warranty coverage, and returns a higher amount of assistance when coverage has recently expired, and lower amounts as age/mileage accumulate beyond the coverage period. The...
Part Return Process - 04/17/2017
... The number of customer concerns for no heat will diminish and concerns of no a/c will increase, especially on hot summer days. With the most common cause of a malfunctioning a/c unit being low levels of refrigerant, customer concerns will require diagnosis,...
Re: rentals and parts expidite - 09/09/2013
I have notes from a conference call with other dealerships in the western region with my warranty support specialist Jill Campbell. Notes are back from April of 2012, but I'm sure it still holds true. Overnight freight and 1 day of rental is okay. 2-3...
Re: DMA Authorization Form - 12/14/2010
My warranty specialist mentioned some form to me once that the FOM can send them when they authorize something so the specialist knows it's ok'd by the FOM. I mentioned to our FOM and he kinda shrugged it off. Don't know if this is the form you're talking...
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... information and want to make sure I'm coding them correctly. Person A says you use 9090 ONLY for special policy repairs; Person B says you use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states...
DMA PRE-APPROVAL - 10/14/2015
... document attached and it rejected. I have been working on this since September 24. The warranty specialist keeps rejecting the claim. I thought the DMA was over the specialists. Has anyone had a similar problem? I don't understand why my DMA can't...
Re: J6354 - 03/25/2009
... a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 05/07/2009
THANK YOU!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
I am finding the powertrain coverage lookup very helpful. Thank you. I have used it several times.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
Powertrain coverage lookup--AWESOME!!!! I have used this several times & has been very helpful. Thank you!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: GOODWILL - 09/29/2009
I HAVE GOT PAID FOR GOODWILL ON SPECIAL POLICYS BEFORE - JUST DEPENDS ON YOUR REP I GUESS
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
DID THAT, CHECKED OFF SPECIAL POLICY BUT NO GO. ANY OTHER SUGGESTIONS?
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
Re: Global Warranty Management - 01/06/2010
... if there will no longer be any H-routing? We recently were assigned a warranty specialist who handles our H-routes (not the AVM). How will this change? I know there is a place for wholesale authorization in GWM. Does this still get reviewed by t...
Re: Convertor letter - 10/19/2009
Thank you! I searched in SI and found the special policy.
Re: New DVM - 10/30/2009
I WONDER IF THAT IS WHAT (AS PER G_0000041607) THEY CONSIDER: THE WARRANTY SPECIALIST ASSIGNED TO YOUR DEALERSHIP ??
Re: Exterior Roof Panel - 06/09/2008
From past experience have used same labor on special policies and h-routed.would think recall's would fall under same guide line.might call DBC to confirm.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Panel and Rust-Through Perforation Repairs - 09/02/2015
... are only warrantable if, as the title suggests, the rust has perforated the panel. The warranty coverage is 6 years or 100,000 miles on Chevrolet and GMC vehicles; 6 years/unlimited miles on Cadillac and Buick vehicles. If the rust has not perforated...
The Live Chat Link - 12/01/2015
... from various help topics and enter a question, then click CHAT NOW. You will be connected with a specialist that can assist with your question. In addition to Live Chat, the GlobalConnect Support page contains several Support Categories including;...
Administrative Allowance - 10/26/2016
... allow $25. Sublet: For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the net/administrative allowance field. If...
... The number of customer concerns for no heat will diminish and concerns of no a/c will increase, especially on hot summer days. With the most common cause of a malfunctioning a/c unit being low levels of refrigerant, customer concerns will require diagnosis,...
Re: rentals and parts expidite - 09/09/2013
I have notes from a conference call with other dealerships in the western region with my warranty support specialist Jill Campbell. Notes are back from April of 2012, but I'm sure it still holds true. Overnight freight and 1 day of rental is okay. 2-3...
Re: DMA Authorization Form - 12/14/2010
My warranty specialist mentioned some form to me once that the FOM can send them when they authorize something so the specialist knows it's ok'd by the FOM. I mentioned to our FOM and he kinda shrugged it off. Don't know if this is the form you're talking...
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... information and want to make sure I'm coding them correctly. Person A says you use 9090 ONLY for special policy repairs; Person B says you use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states...
DMA PRE-APPROVAL - 10/14/2015
... document attached and it rejected. I have been working on this since September 24. The warranty specialist keeps rejecting the claim. I thought the DMA was over the specialists. Has anyone had a similar problem? I don't understand why my DMA can't...
Re: J6354 - 03/25/2009
... a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 05/07/2009
THANK YOU!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
I am finding the powertrain coverage lookup very helpful. Thank you. I have used it several times.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
Powertrain coverage lookup--AWESOME!!!! I have used this several times & has been very helpful. Thank you!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: GOODWILL - 09/29/2009
I HAVE GOT PAID FOR GOODWILL ON SPECIAL POLICYS BEFORE - JUST DEPENDS ON YOUR REP I GUESS
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
DID THAT, CHECKED OFF SPECIAL POLICY BUT NO GO. ANY OTHER SUGGESTIONS?
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
Re: Global Warranty Management - 01/06/2010
... if there will no longer be any H-routing? We recently were assigned a warranty specialist who handles our H-routes (not the AVM). How will this change? I know there is a place for wholesale authorization in GWM. Does this still get reviewed by t...
Re: Convertor letter - 10/19/2009
Thank you! I searched in SI and found the special policy.
Re: New DVM - 10/30/2009
I WONDER IF THAT IS WHAT (AS PER G_0000041607) THEY CONSIDER: THE WARRANTY SPECIALIST ASSIGNED TO YOUR DEALERSHIP ??
Re: Exterior Roof Panel - 06/09/2008
From past experience have used same labor on special policies and h-routed.would think recall's would fall under same guide line.might call DBC to confirm.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Panel and Rust-Through Perforation Repairs - 09/02/2015
... are only warrantable if, as the title suggests, the rust has perforated the panel. The warranty coverage is 6 years or 100,000 miles on Chevrolet and GMC vehicles; 6 years/unlimited miles on Cadillac and Buick vehicles. If the rust has not perforated...
The Live Chat Link - 12/01/2015
... from various help topics and enter a question, then click CHAT NOW. You will be connected with a specialist that can assist with your question. In addition to Live Chat, the GlobalConnect Support page contains several Support Categories including;...
Administrative Allowance - 10/26/2016
... allow $25. Sublet: For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the net/administrative allowance field. If...
The LTG - 10/01/2013
... on validated SI instruction, with the use of standard tools, as well as required essential and special tools. No power tools are used. The time to complete each individual step is recorded. The total actual time is rounded up to the nearest tenth,...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... vehicles are provided at a base rate of $35 per day with a damage waiver/underage drivers coverage of $10 per day charge, if required.Hertz/Avis vehicles are provided at a base rate of $38 per day with damage waiver coverage of $7 per day charge, if...
Coupons & Certificates - 11/18/2010
Getting paid for special programs - The use of coupons and certificates of every kind has become common in every service department across the country. Keep the details straight on these changing offers. Below are a few tips that may help your dealership...
Chrome Handle Conundrum - 10/13/2010
By now most dealers are familiar with Special Policy 09239, Replacement of the Front and/or Rear Door Handles on select 2007 SUV's. Yet, there remains some concern over the proper way to complete and submit these repair claims. The part of the process...
Reject of the Month - 04/13/2012
... additional or administrative labour. Parts looked perfect though. The dealership contacted the WSC specialist to reject the transaction back so the missed labour time could be accounted for.On the last submission the warranty administrator calculated...
Global Warranty Management - 04/13/2010
... System. While not an easy transition process for many, it was time for a system upgrade, especially as a means for the dealer to provide "purer" more inclusive warranty data to GM.The applicable warranties section is yet another subtle change that ultimately...
Re: OVERNIGHT / LOCAL FREIGHT - 06/02/2008
... either. I have been told that past base warranty Claim Type B,C,N and goodwill are eligible. Special Policy and Recalls are not. Haven't had any problems with claim payment with these guidelines. Also remember rental more than one day will reject...
Re: COMPONENT LETTER - 05/16/2008
... Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and GMPP Mechanical Coverage. **Labor operation tool: Z7091: non warranty and incidental expense ($1000 max) Z7920:...
Getting to Know the New PET - 05/22/2017
... the dealer may consider utilizing one of the available Goodwill tools, such as a Component Coverage Letter, Maintenance Letter, or a Divisional Protection or Maintenance Plan. When completing the evaluation tool, the repair group and total cost of repairs...
Certified Pre-Owned - 06/19/2017
... vehicles. Each operations guide provides an overview of the program, including the warranty coverage that is provided. Cadillac CPO Limited Warranty (vehicles delivered after 3/1/2017): The warranty covers the vehicle for 6 years from the original...
Certified Pre-Owned Resource Center - 02/20/2018
... two-year period. The powertrain warranty on CPO vehicles is 6 years/100,000 miles. This warranty coverage will be displayed in the Applicable Warranty section of IVH. Cadillac Certified Pre-Owned vehicles certified before March 1st, 2017, have bumper-to-bumper...
PET Exceptions - 10/28/2022
... by an active Component Coverage Letter - Repairs beyond the New Vehicle Warranty but covered by a Special Coverage field action - Repairs with any 7-digit labor operation that begins with an ‘06’ - Documented situations where GM states...
Car Bravo - 11/29/2023
... previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim. Warranty claims for repairs performed on CarBravo vehicles are submitted via GWM. The following provides helpful...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
The Dealer Program Guides section in the Warranty Administration Resource Center app has updated the way to confirm coverage for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide...
Roadside Assistance Reminder - 10/24/2017
... not receive a bill and neither will the customer. The towing option of Roadside Assistance is especially valuable for those customers who need a tow but are out of their preferred dealership’s area and/or it is not known what needs to be repaired...
Cadillac CPO Program - 04/22/2019
... Ltd Warranty is not an extension of the new vehicle bumper to bumper warranty; it provides broad coverage to correct vehicle defects related to materials or workmanship. Whereas the Cadillac B2B Limited Warranty provides extensive coverage for defects...
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
What Would You Do - 08/18 - 07/23/2018
... model year vehicle has approximately 5,600 miles on the odometer. The bumper-to-bumper warranty coverage expired in 2017, but has powertrain coverage remaining. How should the warranty administrator proceed with this transaction? ...
Forum - 07/26/2018
... within Service Workbench. It provides the following info (CBG CPO Maintenance example): Coverage that is highlighted in green indicates valid coverage, including the end date/odometer, and the number of visits remaining (2 of 2 visits...
Forum - 04/25/2018
... at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the vehicle's limited warranty and owner assistance information...
Forum - 04/25/2018
I just checked the VISS & I do see the Voltec Coverage but my claim rejected for the odometer reading which is 40,351 ???
2018 Official Warranty Guide - 12/29/2017
Order the 2018 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Order Guide
Forum - 10/16/2017
The powertrain coverage resource tool is so helpful. I use it many time throughout the day.
Forum - 02/04/2019
There is a good printable warranty coverage guideline for model years 2011-2019 in the help card resources
Forum - 10/18/2018
... events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor generator power inverter module reprogramming (2810295)...
... on validated SI instruction, with the use of standard tools, as well as required essential and special tools. No power tools are used. The time to complete each individual step is recorded. The total actual time is rounded up to the nearest tenth,...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... vehicles are provided at a base rate of $35 per day with a damage waiver/underage drivers coverage of $10 per day charge, if required.Hertz/Avis vehicles are provided at a base rate of $38 per day with damage waiver coverage of $7 per day charge, if...
Coupons & Certificates - 11/18/2010
Getting paid for special programs - The use of coupons and certificates of every kind has become common in every service department across the country. Keep the details straight on these changing offers. Below are a few tips that may help your dealership...
Chrome Handle Conundrum - 10/13/2010
By now most dealers are familiar with Special Policy 09239, Replacement of the Front and/or Rear Door Handles on select 2007 SUV's. Yet, there remains some concern over the proper way to complete and submit these repair claims. The part of the process...
Reject of the Month - 04/13/2012
... additional or administrative labour. Parts looked perfect though. The dealership contacted the WSC specialist to reject the transaction back so the missed labour time could be accounted for.On the last submission the warranty administrator calculated...
Global Warranty Management - 04/13/2010
... System. While not an easy transition process for many, it was time for a system upgrade, especially as a means for the dealer to provide "purer" more inclusive warranty data to GM.The applicable warranties section is yet another subtle change that ultimately...
Re: OVERNIGHT / LOCAL FREIGHT - 06/02/2008
... either. I have been told that past base warranty Claim Type B,C,N and goodwill are eligible. Special Policy and Recalls are not. Haven't had any problems with claim payment with these guidelines. Also remember rental more than one day will reject...
Re: COMPONENT LETTER - 05/16/2008
... Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and GMPP Mechanical Coverage. **Labor operation tool: Z7091: non warranty and incidental expense ($1000 max) Z7920:...
Getting to Know the New PET - 05/22/2017
... the dealer may consider utilizing one of the available Goodwill tools, such as a Component Coverage Letter, Maintenance Letter, or a Divisional Protection or Maintenance Plan. When completing the evaluation tool, the repair group and total cost of repairs...
Certified Pre-Owned - 06/19/2017
... vehicles. Each operations guide provides an overview of the program, including the warranty coverage that is provided. Cadillac CPO Limited Warranty (vehicles delivered after 3/1/2017): The warranty covers the vehicle for 6 years from the original...
Certified Pre-Owned Resource Center - 02/20/2018
... two-year period. The powertrain warranty on CPO vehicles is 6 years/100,000 miles. This warranty coverage will be displayed in the Applicable Warranty section of IVH. Cadillac Certified Pre-Owned vehicles certified before March 1st, 2017, have bumper-to-bumper...
PET Exceptions - 10/28/2022
... by an active Component Coverage Letter - Repairs beyond the New Vehicle Warranty but covered by a Special Coverage field action - Repairs with any 7-digit labor operation that begins with an ‘06’ - Documented situations where GM states...
Car Bravo - 11/29/2023
... previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim. Warranty claims for repairs performed on CarBravo vehicles are submitted via GWM. The following provides helpful...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
The Dealer Program Guides section in the Warranty Administration Resource Center app has updated the way to confirm coverage for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide...
Roadside Assistance Reminder - 10/24/2017
... not receive a bill and neither will the customer. The towing option of Roadside Assistance is especially valuable for those customers who need a tow but are out of their preferred dealership’s area and/or it is not known what needs to be repaired...
Cadillac CPO Program - 04/22/2019
... Ltd Warranty is not an extension of the new vehicle bumper to bumper warranty; it provides broad coverage to correct vehicle defects related to materials or workmanship. Whereas the Cadillac B2B Limited Warranty provides extensive coverage for defects...
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
What Would You Do - 08/18 - 07/23/2018
... model year vehicle has approximately 5,600 miles on the odometer. The bumper-to-bumper warranty coverage expired in 2017, but has powertrain coverage remaining. How should the warranty administrator proceed with this transaction? ...
Forum - 07/26/2018
... within Service Workbench. It provides the following info (CBG CPO Maintenance example): Coverage that is highlighted in green indicates valid coverage, including the end date/odometer, and the number of visits remaining (2 of 2 visits...
Forum - 04/25/2018
... at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the vehicle's limited warranty and owner assistance information...
Forum - 04/25/2018
I just checked the VISS & I do see the Voltec Coverage but my claim rejected for the odometer reading which is 40,351 ???
2018 Official Warranty Guide - 12/29/2017
Order the 2018 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Order Guide
Forum - 10/16/2017
The powertrain coverage resource tool is so helpful. I use it many time throughout the day.
Forum - 02/04/2019
There is a good printable warranty coverage guideline for model years 2011-2019 in the help card resources
Forum - 10/18/2018
... events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor generator power inverter module reprogramming (2810295)...
Forum - 10/18/2018
Information on this coverage is being published in the November edition of the Warranty News, but in the meantime detail regarding the incandescent bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section...
Forum - 10/19/2018
Ok. I'm finding this coverage on 2019 vehicles, is there somewhere to find the 2019 owners manuals? P&P only goes up to 2018.
Forum - 10/19/2018
The only source regarding this coverage, that I have found to date, is within the Owner Manual link in SI.
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
Forum - 07/27/2023
Hi mpatten10! Check out the "Coverage Code P" article within the August edition of the Warranty News or click here: Coverage Code P for more info.
Forum - 06/28/2023
I saw it 2 days ago. When you go into the LTG go into Preface and the coverage code tables are listed in the drop down.
Forum - 12/20/2019
Since it was accepted for payment, it appears as though GWM based coverage on the 8/80 (E2) coverage for PCM and Catalytic Converter. (vs 5/50) Sounds as though this may have been an inconsistency with GWM.
2020 Official Warranty Guide - 10/23/2019
Pre-order the 2020 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Pre-Order Guide
2020 Official Warranty Guide - 01/29/2020
Order the 2020 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Order Guide
Forum - 02/24/2020
Thanks for the response ewill3rd! In regards to California Emissions coverage: If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
... the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information." ...
Consumer Part Warranty - 04/02/2020
... is a Federal law that purchasers of consumer warranty parts receive a copy of the warranty coverage. These copies typically do not come with components. To get a copy, go to Service Forms within GlobalConnect. The Powertrain Warranty Form is available...
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
LTG-PREFACE-COVERAGE CODE-INTRODUCTION-POWER TRAIN COVERAGE TABLE.
Re: TRANS REPLACEMENT - 03/12/2009
... SERTA trans and where can I find the information. I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information cent...
Re: Emission code e, e1, e2 - 01/27/2010
You can find that info in the labor time guide, preface, preface, introduction, coverage codes. It's all listed there.
Re: Emission Warranty - 11/16/2010
emission e is same time as the bumper to bumper coverage...so if its out of bumper to bumper its not covered
Re: 96/100000 California Select Component Warranty - 04/29/2009
LOOK IN SI UNDER THE COVERAGE CODES IN FOREWORD. IT LOOKS LIKE IT'S A E1 CODE IN EMISSIONS.
Forum - 09/26/2016
... Warranty, or Field Action Bullietin states it includes Courtesy Tranportation beyond warranty coverage. My question is, is there a difference between "Limited Powertrain" Coverage and "Powertrain" Coverage? Or, are they same?...
Forum - 12/27/2016
... on-site training for this. My Advisor's are constantly confused on how to determine coverage, where to find coverage, etc...When they come to me for help, I'm sometimes no help either because I get confused too. Is there a list somewhere...
Forum - 02/09/2017
Refer to the EV Coverage Code table in SI - Coverage Code V (US Voltec Battery Warranty 8/100,000). Additional detail may be found within the Warranty Policy Information Manual Article 1.1.1.1 through Article 1.1.1.4 (2014 through 2017 model year veh...
What Would You Do - 04/17 - 03/21/2017
... pay. Because the repair was powertrain related and the vehicle had remaining powertrain warranty coverage, the line was updated to warranty. The second line of the job card was for a customer pay tire replacement, due to a road hazard.The third...
Forum - 08/30/2017
... this correctly: if we have a vehicle here in a non-PZEV state and IVH shows it has 15/150 coverage, but the vehicle is registered here (non-PZEV) then.... the warranty coverage does not apply to them? because of where it is currently registered?...
Forum - 05/15/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first
Information on this coverage is being published in the November edition of the Warranty News, but in the meantime detail regarding the incandescent bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section...
Forum - 10/19/2018
Ok. I'm finding this coverage on 2019 vehicles, is there somewhere to find the 2019 owners manuals? P&P only goes up to 2018.
Forum - 10/19/2018
The only source regarding this coverage, that I have found to date, is within the Owner Manual link in SI.
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
Forum - 07/27/2023
Hi mpatten10! Check out the "Coverage Code P" article within the August edition of the Warranty News or click here: Coverage Code P for more info.
Forum - 06/28/2023
I saw it 2 days ago. When you go into the LTG go into Preface and the coverage code tables are listed in the drop down.
Forum - 12/20/2019
Since it was accepted for payment, it appears as though GWM based coverage on the 8/80 (E2) coverage for PCM and Catalytic Converter. (vs 5/50) Sounds as though this may have been an inconsistency with GWM.
2020 Official Warranty Guide - 10/23/2019
Pre-order the 2020 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Pre-Order Guide
2020 Official Warranty Guide - 01/29/2020
Order the 2020 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Order Guide
Forum - 02/24/2020
Thanks for the response ewill3rd! In regards to California Emissions coverage: If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
... the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information." ...
Consumer Part Warranty - 04/02/2020
... is a Federal law that purchasers of consumer warranty parts receive a copy of the warranty coverage. These copies typically do not come with components. To get a copy, go to Service Forms within GlobalConnect. The Powertrain Warranty Form is available...
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
LTG-PREFACE-COVERAGE CODE-INTRODUCTION-POWER TRAIN COVERAGE TABLE.
Re: TRANS REPLACEMENT - 03/12/2009
... SERTA trans and where can I find the information. I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information cent...
Re: Emission code e, e1, e2 - 01/27/2010
You can find that info in the labor time guide, preface, preface, introduction, coverage codes. It's all listed there.
Re: Emission Warranty - 11/16/2010
emission e is same time as the bumper to bumper coverage...so if its out of bumper to bumper its not covered
Re: 96/100000 California Select Component Warranty - 04/29/2009
LOOK IN SI UNDER THE COVERAGE CODES IN FOREWORD. IT LOOKS LIKE IT'S A E1 CODE IN EMISSIONS.
Forum - 09/26/2016
... Warranty, or Field Action Bullietin states it includes Courtesy Tranportation beyond warranty coverage. My question is, is there a difference between "Limited Powertrain" Coverage and "Powertrain" Coverage? Or, are they same?...
Forum - 12/27/2016
... on-site training for this. My Advisor's are constantly confused on how to determine coverage, where to find coverage, etc...When they come to me for help, I'm sometimes no help either because I get confused too. Is there a list somewhere...
Forum - 02/09/2017
Refer to the EV Coverage Code table in SI - Coverage Code V (US Voltec Battery Warranty 8/100,000). Additional detail may be found within the Warranty Policy Information Manual Article 1.1.1.1 through Article 1.1.1.4 (2014 through 2017 model year veh...
What Would You Do - 04/17 - 03/21/2017
... pay. Because the repair was powertrain related and the vehicle had remaining powertrain warranty coverage, the line was updated to warranty. The second line of the job card was for a customer pay tire replacement, due to a road hazard.The third...
Forum - 08/30/2017
... this correctly: if we have a vehicle here in a non-PZEV state and IVH shows it has 15/150 coverage, but the vehicle is registered here (non-PZEV) then.... the warranty coverage does not apply to them? because of where it is currently registered?...
Forum - 05/15/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first
New Emission Limits? - 08/23/2017
... I had always seen the Limited Emission at 3/50 and then the 7/70 or 8/80. Anyone else especially confused by this or is it just me?...
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
No it won't. And make certain the person's has rental coverage by calling in to CARES.
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes...
Battery Tags - 01/06/2010
... to the job card. The purpose for this policy is to avoid confusion in determining warranty coverage for the battery. If the tag is removed, we know that the battery was replaced as a warranty transaction. If the tag is still intact, and it must be for...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... Access www.gmppcares.com to verify the customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of...
The 12 Month Part Warranty - 12/18/2012
... after only 6 months because they have gone over the 12,000 mileage limitation. The new warranty coverage applies only on parts installed on or after January 1st, 2013. Parts sold prior to this date will have the warranty coverage in place at that time;...
Reminder! The 12 Month Part Warranty - 01/24/2013
... a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have the warranty coverage in place...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Battery Replacement Requirements - 06/19/2013
... occurs first. If a battery is replaced near the end of the bumper-to-bumper warranty, the coverage would default to the 12 months. If the battery fails during that 12-month period, a ZPTI transaction part warranty would be submitted. This is the only...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... provided by SPX. This system will be available for less than $1500 in most cases and requires special installation. The unit has a 3 year warranty when installed by a SPX installer and a 1 year warranty when the customer installs the unit themselves....
Empowerment Options - 08/09/2011
Option 1: Customer Enthusiasm: The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate...
Aftermarket Service Contract Information - 11/17/2011
... an extended warranty when they purchase their vehicle. With the minimum bumper-to-bumper warranty coverage on GM vehicles being 3/36 miles, the service contract they purchased won't be used for a long time and sometimes customers forget they purchased...
The Ignition Switch Recall - 09/09/2014
... vehicle obtained from Enterprise- $35/day reimbursement- Damage waiver/underage driver coverage, if required, at $10/day - with dealer approvalRental vehicle obtained from Hertz/Avis- $38/day reimbursement- Damage waiver, if required, at $7/day- Underage...
F and I - 06/19/2013
... it out nationwide by the end of the year. GM will offer extended service contracts, tire and wheel coverage and GAP (guaranteed asset protection) policies with the Buick, Cadillac, Chevrolet and GMC names. These products will compete with partner Ally...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... mile powertrain warranty, that began with the 2013 model year, it will include bumper-to-bumper coverage. The new CPO warranty now covers more of the vehicle than any other automobile manufacturer's pre-owned warranty. The 6 year/70,000 mile coverage...
Goodwill - 09/03/2015
... guideline, go to the Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment...
Disclosure Requirements - 09/27/2016
... against future disputes. GM also requires service agents disclose to a customer purchasing a demo, special event, or other GM previously used company vehicles. These types of vehicles will have mileage on them and it's important to inform the customer...
Excessive Parts Usage - 11/17/2011
... additional parts due to the severity of the failure or the circumstances surrounding the claim. Special care is needed when submitting claims that have excessive parts. In some cases these claims may be handled by applying the P authorization and...
Part Return Tips - 01/24/2013
... on transaction to return: email the completed WPC Part Waiver form to the Warranty Support Center- Special part request/expedited special part request or any shipping problem: email the completed WPC Part Waiver to the WPC at warrantypartscenterusa@gm.com -...
Reject Code 242 - 03/11/2010
... authorization empowerment are sent to the Warranty Support Center to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
What Would You Do - 06/22 - 05/25/2022
... the repair of a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Part Return Waiver Form - 03/26/2018
... was made, the Part Return Waiver form must be completed and sent to your Warranty Support Center specialist. If you receive a request to return a part but the repair was a labor only repair or the only part billed out is fluid, this waiver form must...
Reject of the Month - June 2019 - 05/29/2019
... in May of this year. Since the pads were purchased prior to April 1, 2018, the warranty coverage is Limited Lifetime and because coverage is for only the first replacement for 12 months/unlimited miles, which was exceeded by time, coverage at this...
... I had always seen the Limited Emission at 3/50 and then the 7/70 or 8/80. Anyone else especially confused by this or is it just me?...
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
No it won't. And make certain the person's has rental coverage by calling in to CARES.
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes...
Battery Tags - 01/06/2010
... to the job card. The purpose for this policy is to avoid confusion in determining warranty coverage for the battery. If the tag is removed, we know that the battery was replaced as a warranty transaction. If the tag is still intact, and it must be for...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... Access www.gmppcares.com to verify the customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of...
The 12 Month Part Warranty - 12/18/2012
... after only 6 months because they have gone over the 12,000 mileage limitation. The new warranty coverage applies only on parts installed on or after January 1st, 2013. Parts sold prior to this date will have the warranty coverage in place at that time;...
Reminder! The 12 Month Part Warranty - 01/24/2013
... a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have the warranty coverage in place...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Battery Replacement Requirements - 06/19/2013
... occurs first. If a battery is replaced near the end of the bumper-to-bumper warranty, the coverage would default to the 12 months. If the battery fails during that 12-month period, a ZPTI transaction part warranty would be submitted. This is the only...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... provided by SPX. This system will be available for less than $1500 in most cases and requires special installation. The unit has a 3 year warranty when installed by a SPX installer and a 1 year warranty when the customer installs the unit themselves....
Empowerment Options - 08/09/2011
Option 1: Customer Enthusiasm: The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate...
Aftermarket Service Contract Information - 11/17/2011
... an extended warranty when they purchase their vehicle. With the minimum bumper-to-bumper warranty coverage on GM vehicles being 3/36 miles, the service contract they purchased won't be used for a long time and sometimes customers forget they purchased...
The Ignition Switch Recall - 09/09/2014
... vehicle obtained from Enterprise- $35/day reimbursement- Damage waiver/underage driver coverage, if required, at $10/day - with dealer approvalRental vehicle obtained from Hertz/Avis- $38/day reimbursement- Damage waiver, if required, at $7/day- Underage...
F and I - 06/19/2013
... it out nationwide by the end of the year. GM will offer extended service contracts, tire and wheel coverage and GAP (guaranteed asset protection) policies with the Buick, Cadillac, Chevrolet and GMC names. These products will compete with partner Ally...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... mile powertrain warranty, that began with the 2013 model year, it will include bumper-to-bumper coverage. The new CPO warranty now covers more of the vehicle than any other automobile manufacturer's pre-owned warranty. The 6 year/70,000 mile coverage...
Goodwill - 09/03/2015
... guideline, go to the Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment...
Disclosure Requirements - 09/27/2016
... against future disputes. GM also requires service agents disclose to a customer purchasing a demo, special event, or other GM previously used company vehicles. These types of vehicles will have mileage on them and it's important to inform the customer...
Excessive Parts Usage - 11/17/2011
... additional parts due to the severity of the failure or the circumstances surrounding the claim. Special care is needed when submitting claims that have excessive parts. In some cases these claims may be handled by applying the P authorization and...
Part Return Tips - 01/24/2013
... on transaction to return: email the completed WPC Part Waiver form to the Warranty Support Center- Special part request/expedited special part request or any shipping problem: email the completed WPC Part Waiver to the WPC at warrantypartscenterusa@gm.com -...
Reject Code 242 - 03/11/2010
... authorization empowerment are sent to the Warranty Support Center to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
What Would You Do - 06/22 - 05/25/2022
... the repair of a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Part Return Waiver Form - 03/26/2018
... was made, the Part Return Waiver form must be completed and sent to your Warranty Support Center specialist. If you receive a request to return a part but the repair was a labor only repair or the only part billed out is fluid, this waiver form must...
Reject of the Month - June 2019 - 05/29/2019
... in May of this year. Since the pads were purchased prior to April 1, 2018, the warranty coverage is Limited Lifetime and because coverage is for only the first replacement for 12 months/unlimited miles, which was exceeded by time, coverage at this...
The Parts Policies & Procedures Manual - 10/27/2020
... damage or failure. The breakdown is due to a defective part that is covered by warranty, special policy adjustment, or campaign.? The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown to the nearest GM...
Administrative Allowance - 06/23/2020
... when applicable, may be reimbursed in the net item section of the Freight & Postage field. Special packaging situations such as crating an engine assembly, re-assembly of components, or draining and sealing components to prevent leakage may be reimbursed...
Certified Pre-Owned Vehicles - 09/26/2023
... Buick, and GMC vehicles are all under one CPO program. The basic, limited warranty coverage is 12 months, 12,000 miles, and is not bumper-to-bumper. A CPO vehicle receives additional powertrain coverage up to 6 years, 100,000 miles. The maintenance provision...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... vehicle experience offered to Chevrolet, Buick, and GMC dealers. There are two tiers for warranty coverage, based on the vehicle mileage. They are “CarBravo” and “BravoBudget”, designed to provide buyers with an exceptional experience,...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Forum - 04/13/2021
... GA is the same as VA and not a "California emissions state" meaning you go by federal standards. Coverage code E means nothing, it means bumper to bumper coverage. If you look at the bulletins they all have that phrase right above the opcode box that...
Forum - 04/22/2021
... the bulletin states that it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though replaces PT item(s) that are covered and I was told...
Forum - 02/07/2020
Hi esantos! Welcome to the Forum! Clutch linings are considered a maintenance item with coverage up to the first maintenance inspection period outlined in the owner manual. Any replacement at the time of, or beyond the maintenance inspection period is...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Investigate Vehicle History - 01/23/2018
... GM warranties with their start/end dates and effective/end odometer. The section also includes any special coverages that apply to the vehicle. If a GMPP or GM Divisional service contract has been purchased by the customer the Service Contract section...
Re: HELP - 05/01/2008
This section is from the SI LTG under preface: under coverage codes. Powertrain Coverage Code Table Powertrain Coverage The information contained herein was correct at the time of dissemination. General Motors reserves the right to change it in the...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... maintenance plan is an added benefit when purchasing a Certified Pre-Owned vehicle. The warranty coverage CPO provides is a 12-month or 12,000 mile limited warranty. The maintenance provided is an oil and filter change, tire rotation, and multi-point...
Policy Repairs and Mandatory Minimums - 11/05/2012
... on certain repair categories ranging from three years beyond the bumper-to-bumper warranty coverage to six years. Beyond that period of time, DMA approval was required. Also, GM began to actively encourage customer participation but didn't specify how...
The New Roadside Assistance - 05/14/2013
... customer advisors have been given flexibility to deliver vehicles beyond mileage limits in special cases. The mileage range for Cadillac and commercial vehicle customers is 45 miles.If your customer contacts you and it is determined that the vehicle...
Making an Effective Policy Decision - 08/09/2012
... include OnStar plan options, Maintenance Letter for a one-time future maintenance visit, Component Coverage Letter for extended component coverage, membership to the GM Motor Club, GMPP contract, or an Owner Loyalty Certificate. These tools are processed...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty on their vehicle expired but because they...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... service contract, none of this information will be available; you would need to get the coverage and expiration information from the customer. The purpose of identifying an aftermarket service contract in IVH is to prevent making a policy decision...
2011 Vehicle Tire Warranty - 09/19/2011
In March of 2010, bulletin 00-03-10-003 was updated to announce tire warranty coverage for the 2011 model year. Tires on 2011 and newer vehicles are now prorated once a vehicle reaches 12,001 miles. The pro-rate percentage is based on a sliding scale...
Service Options - 04/12/2011
... and parts promotions; they are also matching competitors tire pricing. These promotions and special pricing help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Safety Recall 10323 - 12/24/2010
... steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace the power steering line on vehicles equipped with a 3.0L engine. The power steering line must be replaced...
Properly Maintaining Vehicles in Inventory - 09/27/2016
... materials, checking/cleaning windshield wipers, fuel/lubricants/oil life monitor, diesel engine special care, and storage lot practices/vehicle washing. The New Vehicle Limited Warranty does not cover damage or deterioration, which has resulted from...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
... Return request and printing the UPS return label, you will notice the unique ship-to location and Special Handling Instructions for these tire returns.The tires should only be shipped to the above address using UPS. Less than 150 lbs should be selected...
Global Warranty Management - 04/28/2015
... as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers must verify warranty coverage in IVH, or in the Service Consultant Dashboard. Branded Title and Warranty Block information...
Help Customers Understand Oil Change Mileage - 10/03/2014
... since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000 miles, but there is a limit of 4 service events during this timeframe. For most customers, the 4 service events will...
Ignition Switch KEY Points - 06/06/2014
... at $42 per day, $35 per day base rate for Enterprise rentals (damage waiver/underage driver coverage $10/day), and Hertz/Avis reimburses a base rate of $38 per day (damage waiver coverage $7/day). GM will reimburse dealers in New Jersey, the five...
... damage or failure. The breakdown is due to a defective part that is covered by warranty, special policy adjustment, or campaign.? The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown to the nearest GM...
Administrative Allowance - 06/23/2020
... when applicable, may be reimbursed in the net item section of the Freight & Postage field. Special packaging situations such as crating an engine assembly, re-assembly of components, or draining and sealing components to prevent leakage may be reimbursed...
Certified Pre-Owned Vehicles - 09/26/2023
... Buick, and GMC vehicles are all under one CPO program. The basic, limited warranty coverage is 12 months, 12,000 miles, and is not bumper-to-bumper. A CPO vehicle receives additional powertrain coverage up to 6 years, 100,000 miles. The maintenance provision...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... vehicle experience offered to Chevrolet, Buick, and GMC dealers. There are two tiers for warranty coverage, based on the vehicle mileage. They are “CarBravo” and “BravoBudget”, designed to provide buyers with an exceptional experience,...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Forum - 04/13/2021
... GA is the same as VA and not a "California emissions state" meaning you go by federal standards. Coverage code E means nothing, it means bumper to bumper coverage. If you look at the bulletins they all have that phrase right above the opcode box that...
Forum - 04/22/2021
... the bulletin states that it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though replaces PT item(s) that are covered and I was told...
Forum - 02/07/2020
Hi esantos! Welcome to the Forum! Clutch linings are considered a maintenance item with coverage up to the first maintenance inspection period outlined in the owner manual. Any replacement at the time of, or beyond the maintenance inspection period is...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Investigate Vehicle History - 01/23/2018
... GM warranties with their start/end dates and effective/end odometer. The section also includes any special coverages that apply to the vehicle. If a GMPP or GM Divisional service contract has been purchased by the customer the Service Contract section...
Re: HELP - 05/01/2008
This section is from the SI LTG under preface: under coverage codes. Powertrain Coverage Code Table Powertrain Coverage The information contained herein was correct at the time of dissemination. General Motors reserves the right to change it in the...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... maintenance plan is an added benefit when purchasing a Certified Pre-Owned vehicle. The warranty coverage CPO provides is a 12-month or 12,000 mile limited warranty. The maintenance provided is an oil and filter change, tire rotation, and multi-point...
Policy Repairs and Mandatory Minimums - 11/05/2012
... on certain repair categories ranging from three years beyond the bumper-to-bumper warranty coverage to six years. Beyond that period of time, DMA approval was required. Also, GM began to actively encourage customer participation but didn't specify how...
The New Roadside Assistance - 05/14/2013
... customer advisors have been given flexibility to deliver vehicles beyond mileage limits in special cases. The mileage range for Cadillac and commercial vehicle customers is 45 miles.If your customer contacts you and it is determined that the vehicle...
Making an Effective Policy Decision - 08/09/2012
... include OnStar plan options, Maintenance Letter for a one-time future maintenance visit, Component Coverage Letter for extended component coverage, membership to the GM Motor Club, GMPP contract, or an Owner Loyalty Certificate. These tools are processed...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty on their vehicle expired but because they...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... service contract, none of this information will be available; you would need to get the coverage and expiration information from the customer. The purpose of identifying an aftermarket service contract in IVH is to prevent making a policy decision...
2011 Vehicle Tire Warranty - 09/19/2011
In March of 2010, bulletin 00-03-10-003 was updated to announce tire warranty coverage for the 2011 model year. Tires on 2011 and newer vehicles are now prorated once a vehicle reaches 12,001 miles. The pro-rate percentage is based on a sliding scale...
Service Options - 04/12/2011
... and parts promotions; they are also matching competitors tire pricing. These promotions and special pricing help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Safety Recall 10323 - 12/24/2010
... steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace the power steering line on vehicles equipped with a 3.0L engine. The power steering line must be replaced...
Properly Maintaining Vehicles in Inventory - 09/27/2016
... materials, checking/cleaning windshield wipers, fuel/lubricants/oil life monitor, diesel engine special care, and storage lot practices/vehicle washing. The New Vehicle Limited Warranty does not cover damage or deterioration, which has resulted from...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
... Return request and printing the UPS return label, you will notice the unique ship-to location and Special Handling Instructions for these tire returns.The tires should only be shipped to the above address using UPS. Less than 150 lbs should be selected...
Global Warranty Management - 04/28/2015
... as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers must verify warranty coverage in IVH, or in the Service Consultant Dashboard. Branded Title and Warranty Block information...
Help Customers Understand Oil Change Mileage - 10/03/2014
... since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000 miles, but there is a limit of 4 service events during this timeframe. For most customers, the 4 service events will...
Ignition Switch KEY Points - 06/06/2014
... at $42 per day, $35 per day base rate for Enterprise rentals (damage waiver/underage driver coverage $10/day), and Hertz/Avis reimburses a base rate of $38 per day (damage waiver coverage $7/day). GM will reimburse dealers in New Jersey, the five...
SI Enhancement: Transmission Technical Guides - 01/21/2015
Select the "Select and View a Unit Repair, Specialty Publication, or Transmission Technical Guide" from the SI home page to view specific transmission guides (found on the right side of the page: e.g. 8-Speed RWD Tech Guide 9-2014 or 4ET50 Tech Guide...
Crankshaft Rear Oil Seal - 12/19/2014
Bulletin 14-06-01-002A has been revised to include additional vehicles, make changes to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing...
Warranty Reimbursement - 05/12/2010
... should be included in the transaction documentation. If the transaction is routed to the WSC, the specialist may require the attachment of the canceled check and the customer pay document. ...
Warranty Support Center and Routed Transactions - 05/12/2010
Clear, concise and descriptive transaction documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and...
Re: Part Number List - 04/16/2008
... When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot of times these have listed part numbers (including fluids) to be used in the claim line. If no bulletins are referenced,...
Re: Roadside Assistance - 04/25/2008
[quote] Kristen: Some Roadside basics... Covered during the basic warranty only[quote] Isn't coverage extended to terms of powertrain (5yr, 100,000) on vehicles w/ powertrain coverage?
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
... do the claims for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service reminders and other little miscellaneous ...
Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/07/2008
... told by AVM's and others Reg. Warranty, Claim types B,C,N, and goodwill you can claim it, but not special policy's or recalls unless vehicle is within base warranty....
Z5000 - 02/19/2008
... is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any luck! Please help! jo...
Re: P&P 1.6.2 sect. k AND BODY SHOP - 01/30/2008
I would think the answer would be yes, 'specially if you have a warranty r-o. We have to sublet to a body shop and they are required to stick to the GM rules and regs as laid out in the P&P.
Warranty Briefs: Air Conditioning - 12/08/2017
... quantity of 25 is entered in the part quantity field Certain a/c repairs may require the use of a special service tool kit with consumable repair parts. These consumable components are intended to be permanently installed on the vehicle. For example:...
Forum - 09/19/2007
... be submitted in conjunction with a sublet repair receipt). Info obtained from the GM LTG>Preface>Coverage Codes>Sublet Coverage Codes....
60/60000 powertrain U.S. limited warranty - 03/13/2009
... Has anyone heard of it? I am trying to find it in P&P and cannot locate it. Was this a special thing Chevy did at one time? I am trying to find out description of what it covers. Thanks in advance! ...
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
OBD 2 FAIL CODES - 08/08/2008
DOES ANYONE KNOW WHEN I CAN USE THE ACTUAL OBD 2 DTC AS THE FAIL CODE? CAN I USE IT ANY TIME WE SCAN A VEHICLE AND GET A CODE OR ARE THEY A SPECIAL CIRCUMSTANCE IN ORDER TO USE IT.
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: 07035 - 06/11/2008
WE CAME ACROSS THE SAMAE THING HERE UNDER SPECIAL POLICY AND THEN WHEN CUSTOMER RECEIVED RECALL WE HAD TO DO IT AGAIN USINGMA/96 AS YOU WOULD WITH ANY RECALL CLAIM AND IT PAID.
Re: OVERNIGHT / LOCAL FREIGHT - 05/30/2008
I AM HAVING ISSUES WITH MY PARTS PERSONEL.... WHERE CAN I FIND CLARIFICATION TO LOCAL/OVERNIGHT FREIGHT --- IS IT "JUST" FOR 3/36 REPAIRS, OR DOES IT COVER "EMISSION OR POWERTRAIN OR SPECIAL POLICY" REPAIRS ALSO
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... the tech how to remove/install both the auto tranny and manual tranny shifter. There is nothing special about the document. Your tech will need to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this h...
Re: TRANS REPLACEMENT - 04/14/2009
... SERTA trans and where can I find the information. I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: GOODWILL - 09/28/2009
As far as I know, most all the special policies and extended diesel warranties have time and mileage restrictions listed in the write ups. So far, for us, GM has been unwilling to extend those guidelines any further. We're seeing it that way with a...
Re: TRANSAXLE WARRANTY - 06/19/2009
... Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty coverage for automatic Goodwrench transmissions only. Goodwrench manual...
GOODWILL - 09/25/2009
DO WE HAVE GOODWILL EMPOWERMENT TO GOODWILL ON DIESEL WARRANTYS AND SPECIAL POLICYS? I THOUGHT WE COULD GOODWILL ANYTHING FOR 24/24 AFTER APPLICABLE WARRANTY EXPIRED
Re: Lost Rep - 09/22/2009
... our current Service Rep will be taking over both in Louisiana.....rumor heard also of a warranty specialist but not much info given........
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Select the "Select and View a Unit Repair, Specialty Publication, or Transmission Technical Guide" from the SI home page to view specific transmission guides (found on the right side of the page: e.g. 8-Speed RWD Tech Guide 9-2014 or 4ET50 Tech Guide...
Crankshaft Rear Oil Seal - 12/19/2014
Bulletin 14-06-01-002A has been revised to include additional vehicles, make changes to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing...
Warranty Reimbursement - 05/12/2010
... should be included in the transaction documentation. If the transaction is routed to the WSC, the specialist may require the attachment of the canceled check and the customer pay document. ...
Warranty Support Center and Routed Transactions - 05/12/2010
Clear, concise and descriptive transaction documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and...
Re: Part Number List - 04/16/2008
... When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot of times these have listed part numbers (including fluids) to be used in the claim line. If no bulletins are referenced,...
Re: Roadside Assistance - 04/25/2008
[quote] Kristen: Some Roadside basics... Covered during the basic warranty only[quote] Isn't coverage extended to terms of powertrain (5yr, 100,000) on vehicles w/ powertrain coverage?
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
... do the claims for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service reminders and other little miscellaneous ...
Re: LOCAL FREIGHT
... told by AVM's and others Reg. Warranty, Claim types B,C,N, and goodwill you can claim it, but not special policy's or recalls unless vehicle is within base warranty....
Z5000 - 02/19/2008
... is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any luck! Please help! jo...
Re: P&P 1.6.2 sect. k AND BODY SHOP - 01/30/2008
I would think the answer would be yes, 'specially if you have a warranty r-o. We have to sublet to a body shop and they are required to stick to the GM rules and regs as laid out in the P&P.
Warranty Briefs: Air Conditioning - 12/08/2017
... quantity of 25 is entered in the part quantity field Certain a/c repairs may require the use of a special service tool kit with consumable repair parts. These consumable components are intended to be permanently installed on the vehicle. For example:...
Forum - 09/19/2007
... be submitted in conjunction with a sublet repair receipt). Info obtained from the GM LTG>Preface>Coverage Codes>Sublet Coverage Codes....
60/60000 powertrain U.S. limited warranty - 03/13/2009
... Has anyone heard of it? I am trying to find it in P&P and cannot locate it. Was this a special thing Chevy did at one time? I am trying to find out description of what it covers. Thanks in advance! ...
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
OBD 2 FAIL CODES - 08/08/2008
DOES ANYONE KNOW WHEN I CAN USE THE ACTUAL OBD 2 DTC AS THE FAIL CODE? CAN I USE IT ANY TIME WE SCAN A VEHICLE AND GET A CODE OR ARE THEY A SPECIAL CIRCUMSTANCE IN ORDER TO USE IT.
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: 07035 - 06/11/2008
WE CAME ACROSS THE SAMAE THING HERE UNDER SPECIAL POLICY AND THEN WHEN CUSTOMER RECEIVED RECALL WE HAD TO DO IT AGAIN USINGMA/96 AS YOU WOULD WITH ANY RECALL CLAIM AND IT PAID.
Re: OVERNIGHT / LOCAL FREIGHT - 05/30/2008
I AM HAVING ISSUES WITH MY PARTS PERSONEL.... WHERE CAN I FIND CLARIFICATION TO LOCAL/OVERNIGHT FREIGHT --- IS IT "JUST" FOR 3/36 REPAIRS, OR DOES IT COVER "EMISSION OR POWERTRAIN OR SPECIAL POLICY" REPAIRS ALSO
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... the tech how to remove/install both the auto tranny and manual tranny shifter. There is nothing special about the document. Your tech will need to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this h...
Re: TRANS REPLACEMENT - 04/14/2009
... SERTA trans and where can I find the information. I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: GOODWILL - 09/28/2009
As far as I know, most all the special policies and extended diesel warranties have time and mileage restrictions listed in the write ups. So far, for us, GM has been unwilling to extend those guidelines any further. We're seeing it that way with a...
Re: TRANSAXLE WARRANTY - 06/19/2009
... Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty coverage for automatic Goodwrench transmissions only. Goodwrench manual...
GOODWILL - 09/25/2009
DO WE HAVE GOODWILL EMPOWERMENT TO GOODWILL ON DIESEL WARRANTYS AND SPECIAL POLICYS? I THOUGHT WE COULD GOODWILL ANYTHING FOR 24/24 AFTER APPLICABLE WARRANTY EXPIRED
Re: Lost Rep - 09/22/2009
... our current Service Rep will be taking over both in Louisiana.....rumor heard also of a warranty specialist but not much info given........
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
I don't think you can get anything out side of what the bulletin states it will cover. Maybe call your Warranty Specialist and see what can be done on that side.
Re: Global Warranty Management - 01/22/2010
... the first day I feel like I am getting it. I used the info from JL, Reynolds, GM and my Warranty specialist to get the info I needed. About the cash/warranty you should call someone at Reynolds that should not do that. Or maybe check with who did your...
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
... OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by powertrain? I used the VIN, looked up the opcode and didn't see...
Re: PDI BATTERY - 12/03/2010
Finally got my warranty specialist on the phone. He said to submit as warranty and H-route to him. Thanks for the help.
Re: Would you submit this as warranty? - 04/25/2011
Yes, This claim would be goodwill for customer satisfaction. Stating that the upgrade was not a defect but rather a special case and goodwill would be in order.
DRAC cars - 08/18/2011
... pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC vehicles? Thanks in advance!...
Re: Is anyone else on Arkona?? - 11/21/2011
... but was ok we went back on reynolds which is what i am on now..I do a lot of correcting and special claims submitting on global warranty i find it easier to do than on reynolds.....
Re: how would you submit this claim!! - 08/02/2012
... of collateral damage, the hub caused the damage to multiple parts. Just forward it to your specialist for the excessive olh and parts if it's beyond your auth limits. It really shouldn't be a problem....
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Re: GM Tire Program - 04/12/2012
THANKS FOR THE INFORMATION ON THAT. I ALSO EMAILED MY WTY SPECIALIST ON IT. I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER...
Re: GMPP and the WPC - 05/12/2012
... parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and it doesn't state anything for the service contract transaction...
Re: AC leak analyze time - 06/29/2012
I got a response back from my Wty specialist who told me the one one I used included the time for the leak test. I'll have to try something else for the other job.
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
Forum - 05/12/2017
I was told the best rule on emission, for states without any special provisions, was doc id 2533855. Those with no asterick are not covered after 3/36, those with 2 and 3 asterick are covered until 8/80k. We all now have a printout with covered components...
2017 GM Warranty Operation Manual - 01/19/2017
... dealers can perform their own roadside assistance which I believe is not true since my warranty specialist has been beating on me about us doing our own tows. I also checked the P&P manual and it states that other than Cadillac all roadside is to...
Re: DEALERTRACK - 01/26/2016
I only use the DMS because I have to. I wish that the special codes could be used in Global Connect when you are dealer elite. I don't see the reason with today's technology, that Global hasn't been able to make modifications to do so.
Re: ACCESSORY INSTALLS - 02/11/2015
... but the vehicle build data will be updated. This will activate the accessory for Bumper to Bumper coverage instead of 12 month coverage. Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim....
Re: recall 14772 - 03/17/2015
There was a message sent out that required techs. to watch a special video on replacing the sensors. It stated that if the the alignment pins were damaged during installation the sensors would not learn.
Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/12/2015
We did a claim on a special policy fuel pump module for a 2007 chevrolet cobalt and the vehichle was towed back into our dealership because the new module we put in failed if i submit for a zreg with the spol "reynolds and reynolds" it hits repeat repair,...
Non LPO Accessories Warranty - 10/17/2013
... and it is, of course, 2013. My manager approved this transaction so I'm wondering if there is a special warranty on these that I just don't remember learning about, or if my SA just didn't inform him of how long it has been since the original install....
Re: What Would You Do - 08/14 - 11/05/2014
After a bit of back and forth communication with the WSC Specialist the transaction paid with 2.0 hours in base and 13.3 hours in OLH. The warranty administrator provided a detailed list of the components that required removal in order to complete the...
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
I don't think you can get anything out side of what the bulletin states it will cover. Maybe call your Warranty Specialist and see what can be done on that side.
Re: Global Warranty Management - 01/22/2010
... the first day I feel like I am getting it. I used the info from JL, Reynolds, GM and my Warranty specialist to get the info I needed. About the cash/warranty you should call someone at Reynolds that should not do that. Or maybe check with who did your...
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
... OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by powertrain? I used the VIN, looked up the opcode and didn't see...
Re: PDI BATTERY - 12/03/2010
Finally got my warranty specialist on the phone. He said to submit as warranty and H-route to him. Thanks for the help.
Re: Would you submit this as warranty? - 04/25/2011
Yes, This claim would be goodwill for customer satisfaction. Stating that the upgrade was not a defect but rather a special case and goodwill would be in order.
DRAC cars - 08/18/2011
... pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC vehicles? Thanks in advance!...
Re: Is anyone else on Arkona?? - 11/21/2011
... but was ok we went back on reynolds which is what i am on now..I do a lot of correcting and special claims submitting on global warranty i find it easier to do than on reynolds.....
Re: how would you submit this claim!! - 08/02/2012
... of collateral damage, the hub caused the damage to multiple parts. Just forward it to your specialist for the excessive olh and parts if it's beyond your auth limits. It really shouldn't be a problem....
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Re: GM Tire Program - 04/12/2012
THANKS FOR THE INFORMATION ON THAT. I ALSO EMAILED MY WTY SPECIALIST ON IT. I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER...
Re: GMPP and the WPC - 05/12/2012
... parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and it doesn't state anything for the service contract transaction...
Re: AC leak analyze time - 06/29/2012
I got a response back from my Wty specialist who told me the one one I used included the time for the leak test. I'll have to try something else for the other job.
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
Forum - 05/12/2017
I was told the best rule on emission, for states without any special provisions, was doc id 2533855. Those with no asterick are not covered after 3/36, those with 2 and 3 asterick are covered until 8/80k. We all now have a printout with covered components...
2017 GM Warranty Operation Manual - 01/19/2017
... dealers can perform their own roadside assistance which I believe is not true since my warranty specialist has been beating on me about us doing our own tows. I also checked the P&P manual and it states that other than Cadillac all roadside is to...
Re: DEALERTRACK - 01/26/2016
I only use the DMS because I have to. I wish that the special codes could be used in Global Connect when you are dealer elite. I don't see the reason with today's technology, that Global hasn't been able to make modifications to do so.
Re: ACCESSORY INSTALLS - 02/11/2015
... but the vehicle build data will be updated. This will activate the accessory for Bumper to Bumper coverage instead of 12 month coverage. Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim....
Re: recall 14772 - 03/17/2015
There was a message sent out that required techs. to watch a special video on replacing the sensors. It stated that if the the alignment pins were damaged during installation the sensors would not learn.
Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/12/2015
We did a claim on a special policy fuel pump module for a 2007 chevrolet cobalt and the vehichle was towed back into our dealership because the new module we put in failed if i submit for a zreg with the spol "reynolds and reynolds" it hits repeat repair,...
Non LPO Accessories Warranty - 10/17/2013
... and it is, of course, 2013. My manager approved this transaction so I'm wondering if there is a special warranty on these that I just don't remember learning about, or if my SA just didn't inform him of how long it has been since the original install....
Re: What Would You Do - 08/14 - 11/05/2014
After a bit of back and forth communication with the WSC Specialist the transaction paid with 2.0 hours in base and 13.3 hours in OLH. The warranty administrator provided a detailed list of the components that required removal in order to complete the...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
Forum - 03/23/2020
... and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist and run it past them...
Forum - 01/06/2020
jmegel1392 I actually just ran across this, trying to straighten up all my printed notes lol. Mine were sublets, so that may be why my WS specialist just let it all be submitted together, I am not really sure
Forum - 01/22/2020
Reach out to your warranty support specialist. I have received help on tow bills, before, for a very similar situation. They can let you know ahead of submission, if they would be willing to help. If you advised the customer of the proper way of handling...
Forum - 11/14/2019
... I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace both rear shackles on a 18 Silverado with Z82. There is different times for each side. I get...
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep...
Claim submission order - 04/07/2021
... manager is reviewing for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one bac...
Forum - 09/03/2021
yes, We can't do anything with it till that happens. I've contacted my specialist to have them send it back to me ...but then you get another reject.:(
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
collateral damage from injectors - 08/26/2022
... and all are equally guilty?? Soo after talking to a variety of sources and confirming with my WCC specialist,,,it was decided to put everything under one injector labor op,,,just pick one,,,and run everything else as OLH and parts excess as well. ...
Forum - 12/14/2022
... and put the reimbursement amount under misc with the check #. I would check with your GM warranty specialist to see how they would want you to submit this type of claim....
Forum - 02/06/2023
We do the same thing at our shop. Our WSC specialist told us straight up to use SI when checking CCA's. Our techs had a table attached to their GR-8 machine but we quickly found that it was wrong and led to a couple of rejects. Now I have techs coming...
Forum - 03/10/2023
this is a major item that probably 50% of the authorizations are not being done correctly,,,,this needs special attention from JL. I as well ran into flak over this and had to produce a variety of docs to prove my case, but it makes sense...
Forum - 03/16/2023
... same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask them to push it through....
Forum - 03/22/2023
I usually do it that way. And, we just got a different WSC Specialist and she rejects consequential damage without defined, separate OLH punch times. Go figure.
Forum - 05/15/2023
That one can be 'specialist' specific. I can see mine saying I needed the add line indicator and auths, pretty much to cover all tails.
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
... Chatted with DBC and was advised to call TAC, which makes no sense at all. Warranty support specialist did not know for sure and advised to add just in case. Wondering if anyone has had a reject for not having scan done for a dealer owned vehicl...
Forum - 03/28/2023
Update: I emailed my GM specialist and was instructed to review my original RO date... 06/01/0202 was entered. HA. Anyway, have a great day!!!
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Forum - 12/24/2023
I would call my warranty support specialist with the entire scenerio for advice. I would think an ADD-Credit claim would be the way to go, and cross reference the new RO to the original 0590032 claim submission.
Forum - 02/15/2024
From the research I have done it looks like there is only 1 wheel base, how much time are you claiming for straight time? Have you contacted your warranty support specialist to see what they are seeing?
Forum - 08/15/2023
... website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other WPC requests and disregard the...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Forum - 04/26/2019
Have you had problems when you submit the OTC with labor in net? I had asked the DBC and our Specialist about a month ago on this and they both said to submit ZPTI. I have another claim where we sold a transmission to an independent and they...
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
Forum - 03/23/2020
... and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist and run it past them...
Forum - 01/06/2020
jmegel1392 I actually just ran across this, trying to straighten up all my printed notes lol. Mine were sublets, so that may be why my WS specialist just let it all be submitted together, I am not really sure
Forum - 01/22/2020
Reach out to your warranty support specialist. I have received help on tow bills, before, for a very similar situation. They can let you know ahead of submission, if they would be willing to help. If you advised the customer of the proper way of handling...
Forum - 11/14/2019
... I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace both rear shackles on a 18 Silverado with Z82. There is different times for each side. I get...
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep...
Claim submission order - 04/07/2021
... manager is reviewing for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one bac...
Forum - 09/03/2021
yes, We can't do anything with it till that happens. I've contacted my specialist to have them send it back to me ...but then you get another reject.:(
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
collateral damage from injectors - 08/26/2022
... and all are equally guilty?? Soo after talking to a variety of sources and confirming with my WCC specialist,,,it was decided to put everything under one injector labor op,,,just pick one,,,and run everything else as OLH and parts excess as well. ...
Forum - 12/14/2022
... and put the reimbursement amount under misc with the check #. I would check with your GM warranty specialist to see how they would want you to submit this type of claim....
Forum - 02/06/2023
We do the same thing at our shop. Our WSC specialist told us straight up to use SI when checking CCA's. Our techs had a table attached to their GR-8 machine but we quickly found that it was wrong and led to a couple of rejects. Now I have techs coming...
Forum - 03/10/2023
this is a major item that probably 50% of the authorizations are not being done correctly,,,,this needs special attention from JL. I as well ran into flak over this and had to produce a variety of docs to prove my case, but it makes sense...
Forum - 03/16/2023
... same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask them to push it through....
Forum - 03/22/2023
I usually do it that way. And, we just got a different WSC Specialist and she rejects consequential damage without defined, separate OLH punch times. Go figure.
Forum - 05/15/2023
That one can be 'specialist' specific. I can see mine saying I needed the add line indicator and auths, pretty much to cover all tails.
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
... Chatted with DBC and was advised to call TAC, which makes no sense at all. Warranty support specialist did not know for sure and advised to add just in case. Wondering if anyone has had a reject for not having scan done for a dealer owned vehicl...
Forum - 03/28/2023
Update: I emailed my GM specialist and was instructed to review my original RO date... 06/01/0202 was entered. HA. Anyway, have a great day!!!
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Forum - 12/24/2023
I would call my warranty support specialist with the entire scenerio for advice. I would think an ADD-Credit claim would be the way to go, and cross reference the new RO to the original 0590032 claim submission.
Forum - 02/15/2024
From the research I have done it looks like there is only 1 wheel base, how much time are you claiming for straight time? Have you contacted your warranty support specialist to see what they are seeing?
Forum - 08/15/2023
... website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other WPC requests and disregard the...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Forum - 04/26/2019
Have you had problems when you submit the OTC with labor in net? I had asked the DBC and our Specialist about a month ago on this and they both said to submit ZPTI. I have another claim where we sold a transmission to an independent and they...
Forum - 07/30/2019
I make copies of the special policy or anything that i think would be important and helpful to the technican,service advisor or service manager and hand them out. This is not only helpful to me but may also save them time and prevent lost revenue.
Forum - 10/02/2019
I agree. I am still confused even after reading reading the document. So do we cover the special policy after the customer warranty has expired. We have also been told not to override the PET. I do understand that we need to reimburse the customer if...
Battery Admin Allowance - 11/01/2018
Are we allowed to claim an admin allowance for regular batteries? I know there are special circumstances where on some batteries you are allowed to but wasn't sure about the regular ones. Want to make sure I'm not missing out on some money. :-)
Forum - 10/17/2018
Well now I am really confused. Your answer is what I thought it should be. But I also sent an email to my WSC specialist and she said ECM and all modules reprogrammed are bumper to bumper warranty only.
Forum - 12/18/2018
... service which must be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The...
policy evaluation tool - 10/31/2017
... one policy evaluation tool for the job card, not each individual job. When I talked to my warranty specialist she said that is not true, you still have to run the calculator on each job.any imput?...
Forum - 10/11/2017
Have you had the opportunity to check out our Powertrain Coverage Search Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will...
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Forum - 03/06/2018
... not be the customer's responsibility. I would definitely contact the DMA AND your warranty specialist to get some input on how they want it handled. Your dealership should not have to absorb the cost of the repair either....
Forum - 03/07/2018
I emailed my specialist who forwarded it the the regional office (oye). They called me to discuss and I had to email copies of the job card as it is so far. My manager reached out to the other dealer, who basically told him they won't take...
Forum - 05/11/2018
I contacted our Warranty Specialist. We were allowed to submit for the key but had to H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Forum - 05/08/2018
... Other Labor Hours (OLH)." For whichever vehicle you are dealing with, does it have any included special statements such as this? It sucks that this operation doesn't include the reference manual drop-down menu that loosely goes through the steps. I feel...
Forum - 08/23/2018
The closest I've found is bulletin 17-NA-066 towards the bottom under special cases. However, that looks to be under dealer-installed and not for over-the-counter.
Forum - 05/30/2018
Yeah, I am no sure there are any other ones, but a call to your warranty support specialist or maybe even the DBC via phone or chat could also help you (although sometimes their answers are absurd) but check this forum out often. There are a lot of great...
EV Battery Technology - 01/04/2023
... and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development will be funded by a $200 million grant from the US Department of Energy’s Battery Materials Processing...
EV Readiness - 02/28/2023
... and hoists, completion of required training courses and ensuring required forklift and other special tools are onsite at the dealership. Once a dealer has met established requirements, they are eligible to sell and service EV’s, as well as submit...
Warranty Parts Center Bulletin Update - 09/22/2020
... for assistance with returning one of a kind parts for specific engineering analysis. These Special Part Requests may not have been identified in the normal WPC request process. Notification is indicated in GWM in the orange bar, for a WPC Special Part...
Chevrolet Electric Models - 10/26/2021
... to complete all required sales and service training and to purchase and maintain all required special tools and equipment are qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet electric vehicles. Electric models...
Empowerment: - 12/01/2021
... Resource Center. The guide covers the following tools: Policy Assistance: GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. Customer Enthusiasm: GM partial...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Virtual Advisors - 07/30/2019
... kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance are required, and possibly recommending additionally work. The kiosk will arrange alternate transportation and obtain...
General Comments - 07/30/2019
In Global Warranty Management the general comments section should be used to communicate with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the...
Approved Pre-Authorizations - 02/21/2019
PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using...
I make copies of the special policy or anything that i think would be important and helpful to the technican,service advisor or service manager and hand them out. This is not only helpful to me but may also save them time and prevent lost revenue.
Forum - 10/02/2019
I agree. I am still confused even after reading reading the document. So do we cover the special policy after the customer warranty has expired. We have also been told not to override the PET. I do understand that we need to reimburse the customer if...
Battery Admin Allowance - 11/01/2018
Are we allowed to claim an admin allowance for regular batteries? I know there are special circumstances where on some batteries you are allowed to but wasn't sure about the regular ones. Want to make sure I'm not missing out on some money. :-)
Forum - 10/17/2018
Well now I am really confused. Your answer is what I thought it should be. But I also sent an email to my WSC specialist and she said ECM and all modules reprogrammed are bumper to bumper warranty only.
Forum - 12/18/2018
... service which must be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The...
policy evaluation tool - 10/31/2017
... one policy evaluation tool for the job card, not each individual job. When I talked to my warranty specialist she said that is not true, you still have to run the calculator on each job.any imput?...
Forum - 10/11/2017
Have you had the opportunity to check out our Powertrain Coverage Search Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will...
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Forum - 03/06/2018
... not be the customer's responsibility. I would definitely contact the DMA AND your warranty specialist to get some input on how they want it handled. Your dealership should not have to absorb the cost of the repair either....
Forum - 03/07/2018
I emailed my specialist who forwarded it the the regional office (oye). They called me to discuss and I had to email copies of the job card as it is so far. My manager reached out to the other dealer, who basically told him they won't take...
Forum - 05/11/2018
I contacted our Warranty Specialist. We were allowed to submit for the key but had to H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Forum - 05/08/2018
... Other Labor Hours (OLH)." For whichever vehicle you are dealing with, does it have any included special statements such as this? It sucks that this operation doesn't include the reference manual drop-down menu that loosely goes through the steps. I feel...
Forum - 08/23/2018
The closest I've found is bulletin 17-NA-066 towards the bottom under special cases. However, that looks to be under dealer-installed and not for over-the-counter.
Forum - 05/30/2018
Yeah, I am no sure there are any other ones, but a call to your warranty support specialist or maybe even the DBC via phone or chat could also help you (although sometimes their answers are absurd) but check this forum out often. There are a lot of great...
EV Battery Technology - 01/04/2023
... and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development will be funded by a $200 million grant from the US Department of Energy’s Battery Materials Processing...
EV Readiness - 02/28/2023
... and hoists, completion of required training courses and ensuring required forklift and other special tools are onsite at the dealership. Once a dealer has met established requirements, they are eligible to sell and service EV’s, as well as submit...
Warranty Parts Center Bulletin Update - 09/22/2020
... for assistance with returning one of a kind parts for specific engineering analysis. These Special Part Requests may not have been identified in the normal WPC request process. Notification is indicated in GWM in the orange bar, for a WPC Special Part...
Chevrolet Electric Models - 10/26/2021
... to complete all required sales and service training and to purchase and maintain all required special tools and equipment are qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet electric vehicles. Electric models...
Empowerment: - 12/01/2021
... Resource Center. The guide covers the following tools: Policy Assistance: GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. Customer Enthusiasm: GM partial...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Virtual Advisors - 07/30/2019
... kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance are required, and possibly recommending additionally work. The kiosk will arrange alternate transportation and obtain...
General Comments - 07/30/2019
In Global Warranty Management the general comments section should be used to communicate with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the...
Approved Pre-Authorizations - 02/21/2019
PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using...
E-Labor Operation - 05/28/2020
... related features on the vehicle. So depending on the malfunction of the failed component, coverage may be emissions related, or it may not be emissions related. If there is not a check engine light illuminated when the vehicle comes into the service...
WPC - 05/28/2020
... will see a reduction, other dealer requests will stay the same while others may see an increase. Special part return requests will continue. No WPC debits will be processed except for requested parts that were not returned to the WPC within 21 days....
Attachments - 02/27/2020
... it appropriately (e.g. sublet invoice, rental invoice, technician time documentation). Avoid using special characters or symbols when naming files....
Panel and Rust Through Repairs - 08/20/2018
... panels is covered for 6 years or 100,000 miles for Chevrolet and GMC vehicles; Cadillac and Buick coverage is 6 years, unlimited miles. The key word to this coverage is through, meaning an actual hole in the panel. Non-rust through conditions that are...
Dealer empowerment program - 10/24/2018
... for those vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship. 50% customer participation is recommended when providing assistance. Customer...
eCOPO Camaro Concept - 11/29/2018
... electric version of Chevrolet’s drag specific racer, the eCOPO Camaro Concept, at the annual Specialty Equipment Market Association Show in Las Vegas. The concept is powered by two BorgWarner HVH 250-150 motors under the hood and boasts 700hp and...
Policy Evaluation Tool - 09/27/2017
... one PET per job card, regardless of the number of transaction lines). If the component’s coverage is not listed on the policy evaluation form, select closest applicable coverage (i.e. Window Regulator > bumper-to-bumper coverage or VOLTEC Component...
Administrative Allowance - 10/23/2017
... labor code. Sublet - For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative Allowance field....
Redline - 03/21/2017
... options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las Vegas. ...
Battery Reminders - 03/22/2021
... test slip will be either 15 or 20 characters in length. The letters I, O, Y, and Z or any of the special characters like &, (, ), $, %, etc are not used in the Warranty Code. Be sure to enter the Warranty Code in the battery test field of the warranty...
Battery Bulletin Update - 03/22/2021
... Code in the Battery Tester Code field. Tip: the Warranty Code excludes letters I, O, Y, and Z, and special characters, such as &, (, ), $, %, etc. There is no warranty coverage for batteries that have failed because the dealership did not take...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... and responsible manner. A policy repair is a repair on a vehicle that no longer has warranty coverage. Every policy repair requires use of the Policy Evaluation Tool, commonly referred to as the PET. This tool can be found in the Dealer Aftersales Empowerment...
Forum - 05/10/2018
... or failure. · The breakdown is due to a defective part that is covered by warranty, special policy adjustment or campaign. · The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown...
Warranty Parts Center - 10/21/2022
... are a few exceptions to the retention periods; they are as follows A part return request or special part return request is received. A part that has a core charge only requires a 72-hour retention period from the transaction payment/process date before...
The Rookie Corner - 11/17/2011
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions that are contained within SI. Many of these instructions contain unique, unpublished labour operations that apply to specific...
The Rookie's Corner - 10/14/2011
... verify information on a specific VIN. IVH can be used for 2 primary functions: confirming warranty coverage and confirming the vehicle build details. Policy & Procedure - The GM Service Policies and Procedures Manual contains an extensive amount...
Service Update 11241 - 09/19/2011
The update to bulletin 11241 includes both customer owned and dealer inventory vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects...
2012 Buick LaCrosse & Regal eAssist - 12/15/2011
... auxiliary transmission pump), carry this warranty term. No deductibles are associated with this coverage and it is transferable to subsequent owners. ...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Process Review: Recall 10038 - 12/24/2010
Every recall, special policy, or service update has its quirks and recall 10038 is no exception. Many dealers have dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble...
Unsupported Repairs - 11/18/2010
... Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for additional information. Routing multiple times or submitting with incomplete data will hold the transaction up from timely payment. ...
Cadillac CTS - 03/11/2013
... custom paint will be added to the CTS product line this year. The Silver Frost edition will be a special run of 100 CTS-V Coupes featuring a low-gloss matte paint finish. The Stealth Blue edition will have a more traditional metallic finish and will...
Reject of the Month - 03/11/2013
... Limited Warranty 15/150,000 Both the Bumper to Bumper Warranty and Powertrain Warranty coverage periods have expired by time. The vehicle also has an active GMPP service contract with zero deductible. After reading the following note from...
Corvette - 05/14/2013
... four Corvettes during 2012. Dealerships that are getting the new model must have Corvette Stingray specialists in both sales and service. ...
Paint-less Dent Repair - 04/12/2013
The paint-less dent repair process involves removing dents from vehicles without painting. Special tools are used to remove shallow dents without drilling holes in the body. The process eliminates the need to fill, paint, or replace the panel. Paint-less...
... related features on the vehicle. So depending on the malfunction of the failed component, coverage may be emissions related, or it may not be emissions related. If there is not a check engine light illuminated when the vehicle comes into the service...
WPC - 05/28/2020
... will see a reduction, other dealer requests will stay the same while others may see an increase. Special part return requests will continue. No WPC debits will be processed except for requested parts that were not returned to the WPC within 21 days....
Attachments - 02/27/2020
... it appropriately (e.g. sublet invoice, rental invoice, technician time documentation). Avoid using special characters or symbols when naming files....
Panel and Rust Through Repairs - 08/20/2018
... panels is covered for 6 years or 100,000 miles for Chevrolet and GMC vehicles; Cadillac and Buick coverage is 6 years, unlimited miles. The key word to this coverage is through, meaning an actual hole in the panel. Non-rust through conditions that are...
Dealer empowerment program - 10/24/2018
... for those vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship. 50% customer participation is recommended when providing assistance. Customer...
eCOPO Camaro Concept - 11/29/2018
... electric version of Chevrolet’s drag specific racer, the eCOPO Camaro Concept, at the annual Specialty Equipment Market Association Show in Las Vegas. The concept is powered by two BorgWarner HVH 250-150 motors under the hood and boasts 700hp and...
Policy Evaluation Tool - 09/27/2017
... one PET per job card, regardless of the number of transaction lines). If the component’s coverage is not listed on the policy evaluation form, select closest applicable coverage (i.e. Window Regulator > bumper-to-bumper coverage or VOLTEC Component...
Administrative Allowance - 10/23/2017
... labor code. Sublet - For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative Allowance field....
Redline - 03/21/2017
... options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las Vegas. ...
Battery Reminders - 03/22/2021
... test slip will be either 15 or 20 characters in length. The letters I, O, Y, and Z or any of the special characters like &, (, ), $, %, etc are not used in the Warranty Code. Be sure to enter the Warranty Code in the battery test field of the warranty...
Battery Bulletin Update - 03/22/2021
... Code in the Battery Tester Code field. Tip: the Warranty Code excludes letters I, O, Y, and Z, and special characters, such as &, (, ), $, %, etc. There is no warranty coverage for batteries that have failed because the dealership did not take...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... and responsible manner. A policy repair is a repair on a vehicle that no longer has warranty coverage. Every policy repair requires use of the Policy Evaluation Tool, commonly referred to as the PET. This tool can be found in the Dealer Aftersales Empowerment...
Forum - 05/10/2018
... or failure. · The breakdown is due to a defective part that is covered by warranty, special policy adjustment or campaign. · The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown...
Warranty Parts Center - 10/21/2022
... are a few exceptions to the retention periods; they are as follows A part return request or special part return request is received. A part that has a core charge only requires a 72-hour retention period from the transaction payment/process date before...
The Rookie Corner - 11/17/2011
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions that are contained within SI. Many of these instructions contain unique, unpublished labour operations that apply to specific...
The Rookie's Corner - 10/14/2011
... verify information on a specific VIN. IVH can be used for 2 primary functions: confirming warranty coverage and confirming the vehicle build details. Policy & Procedure - The GM Service Policies and Procedures Manual contains an extensive amount...
Service Update 11241 - 09/19/2011
The update to bulletin 11241 includes both customer owned and dealer inventory vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects...
2012 Buick LaCrosse & Regal eAssist - 12/15/2011
... auxiliary transmission pump), carry this warranty term. No deductibles are associated with this coverage and it is transferable to subsequent owners. ...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Process Review: Recall 10038 - 12/24/2010
Every recall, special policy, or service update has its quirks and recall 10038 is no exception. Many dealers have dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble...
Unsupported Repairs - 11/18/2010
... Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for additional information. Routing multiple times or submitting with incomplete data will hold the transaction up from timely payment. ...
Cadillac CTS - 03/11/2013
... custom paint will be added to the CTS product line this year. The Silver Frost edition will be a special run of 100 CTS-V Coupes featuring a low-gloss matte paint finish. The Stealth Blue edition will have a more traditional metallic finish and will...
Reject of the Month - 03/11/2013
... Limited Warranty 15/150,000 Both the Bumper to Bumper Warranty and Powertrain Warranty coverage periods have expired by time. The vehicle also has an active GMPP service contract with zero deductible. After reading the following note from...
Corvette - 05/14/2013
... four Corvettes during 2012. Dealerships that are getting the new model must have Corvette Stingray specialists in both sales and service. ...
Paint-less Dent Repair - 04/12/2013
The paint-less dent repair process involves removing dents from vehicles without painting. Special tools are used to remove shallow dents without drilling holes in the body. The process eliminates the need to fill, paint, or replace the panel. Paint-less...
Courtesy Transportation and Roadside Assistance - 11/05/2012
... some important policies pertaining to the program. The programs eligibility in regards to special policies and recalls is addressed within the applicable bulletin. Additionally, certain vehicles may have different Courtesy Transportation Program Terms....
GM Freight Expense - 06/06/2012
There has been some confusion in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for...
Love it or Return it - 08/09/2012
... offering "Total Confidence Pricing" on all 2012 model year Chevrolet vehicles. The offer promotes special preferred pricing in addition to all current vehicle-specific incentives. Chevrolet sold just over 4 million vehicles around the world in 2011,...
Simplifying Accessories - 10/08/2012
... service agent. These accessories must be added to the vehicle build, as they come with warranty coverage that is the balance of the bumper-to-bumper warranty or 12 months/12,000 miles, whichever is greater. If the accessory isn't added to the vehicle...
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information...
Goodwill - 08/05/2014
... upgradescalling minutespast subscriber activation, or new activationsMaintenance letterComponent Coverage letterGM Motor Club membershipGMPP Smart CareGMPP service contractChevrolet Buick GMC and Cadillac Protection PlanChevrolet Buick GMC and Cadillac...
Buick CPO Powertrain - 07/03/2013
... the current 5/100 CPO powertrain limited warranty. There are no allowances or exceptions regarding coverage on vehicles reported before or after June 24, 2013. Additional information may be found on www.gmcertifiedresourcecenter.com or by contacting...
2013 Camaro5 Fest - 09/04/2013
... also received a coupon for the installation of the component. Those customers may present the special holographic coupon to participating dealerships at the time of installation and the cost of the installation of the eligible parts will be deducted...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Customer Assistance - 04/28/2015
... be any expense. Once the situation is resolved, the resolution should be communicated with the CAC Specialist. Even with these documented courses of action, there are still instances where the customer bypasses contacting the dealership and calls...
Sublet Repairs - 07/29/2015
... job card that the parts are not GM. The customer must be told of the non-GM parts and the warranty coverage of those parts must be explained. Sublet invoices must contain the customer's name, the VIN, the date of the repair, and a complete description...
Tire Prorating & Admin Allowance - 10/26/2016
... into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
Updates to the Dealer Empowerment Portal - 08/23/2016
... subscription for 3 monthsMaintenance Letter for up to $100 to use for service or repairComponent Coverage Letter to extend warranty coverage of a repair category or the complete vehicleChevrolet, Buick, GMC, and Cadillac Protection PlansChevrolet, Buick,...
Infotainment System Upgrade - 04/08/2016
... perform the upgrade on vehicles in inventory, prior to sale to customers. The bulletin contains a special labor code for reimbursement on stock / inventory units. Involved retail owners will receive notification through the mail, and e-mail, of the upgrade....
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component...
Forum - 09/19/2007
If the Canadian vehicle owner is simply in the US as a tourist, verify the customer's residency and verify warranty eligibility by checking GMVIS for coverage. There is no need to submit with either a claim type or authorization code.
Missed Revenue - Administrative Allowance - 08/28/2018
... applicable, may be reimbursed in the net item section of the Freight & Postage field. Special packaging situations such as crating an engine assembly re-assembly of components, or draining and sealing components to prevent leakage may be reimbursed at...
New Cadillac CPO Limited Warranty - 10/01/2020
... or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon expiration of the New Vehicle Limited Bumper to Bumper Warranty (4 years or 50,000 miles, whichever comes first). If the vehicle is sold...
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
GM STEERING SHAFT CONCERN - 11/29/2007
HAS ANYONE EVER HEARD OF: WE REPLACED STEERING SHAFT AS PER BULLETIN 00-02-35-003, CUSTOMER NOW INTO HIS GMPP COVERAGE -- CAN WE BILL GM THE CUSTOMERS DEDUCT/OR LESSER AMOUNT DUE TO THIS BEING AN ON-GOING GM CONCERN
Re: Follow Up Phone Calls - 04/14/2008
I CAN'T SAY FOR SURE IF SPRING SPECIAL CUSTOMERS WILL GET A SURVEY, BUT THE ASSUMPTION IS ALL WARRANTY CUSTOMERS WILL. FOLLOW UP CALLS ARE DONE HERE-BOTH WARRANTY AND CUSTOMER PAY FOLLOW UP CALLING. GENERALLY, MOST CUSTOMER PAY CALLS ARE DONE FOR THOSE...
Re: batteries - 02/29/2008
Unfortunately delco covers the battery but, the delco battery warranty has to my knowledge has no labor coverage if it is in the 12/12k we cover the labor. otherwise the customer pays.
Re: WIPER BLADES - 03/27/2008
Check out 1.2 - Warranty Coverage Guidelines, 1.2.1 - Items Covered by Warranty, 1.2.1.2 - Adjustments and Wear Items- IF the wiper blade has a manufacturer's defect it is warrantable. If it is wear, it is customer pay. Talk to your technician.
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
... was discontinued? We weren't in it, but I think it was submitted through the warranty system as a special claim type, and then GM Fleet maint. billed the company that owned the fleet. Maybe someone else on here actually was in it and could give mo...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
... some important policies pertaining to the program. The programs eligibility in regards to special policies and recalls is addressed within the applicable bulletin. Additionally, certain vehicles may have different Courtesy Transportation Program Terms....
GM Freight Expense - 06/06/2012
There has been some confusion in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for...
Love it or Return it - 08/09/2012
... offering "Total Confidence Pricing" on all 2012 model year Chevrolet vehicles. The offer promotes special preferred pricing in addition to all current vehicle-specific incentives. Chevrolet sold just over 4 million vehicles around the world in 2011,...
Simplifying Accessories - 10/08/2012
... service agent. These accessories must be added to the vehicle build, as they come with warranty coverage that is the balance of the bumper-to-bumper warranty or 12 months/12,000 miles, whichever is greater. If the accessory isn't added to the vehicle...
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information...
Goodwill - 08/05/2014
... upgradescalling minutespast subscriber activation, or new activationsMaintenance letterComponent Coverage letterGM Motor Club membershipGMPP Smart CareGMPP service contractChevrolet Buick GMC and Cadillac Protection PlanChevrolet Buick GMC and Cadillac...
Buick CPO Powertrain - 07/03/2013
... the current 5/100 CPO powertrain limited warranty. There are no allowances or exceptions regarding coverage on vehicles reported before or after June 24, 2013. Additional information may be found on www.gmcertifiedresourcecenter.com or by contacting...
2013 Camaro5 Fest - 09/04/2013
... also received a coupon for the installation of the component. Those customers may present the special holographic coupon to participating dealerships at the time of installation and the cost of the installation of the eligible parts will be deducted...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Customer Assistance - 04/28/2015
... be any expense. Once the situation is resolved, the resolution should be communicated with the CAC Specialist. Even with these documented courses of action, there are still instances where the customer bypasses contacting the dealership and calls...
Sublet Repairs - 07/29/2015
... job card that the parts are not GM. The customer must be told of the non-GM parts and the warranty coverage of those parts must be explained. Sublet invoices must contain the customer's name, the VIN, the date of the repair, and a complete description...
Tire Prorating & Admin Allowance - 10/26/2016
... into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
Updates to the Dealer Empowerment Portal - 08/23/2016
... subscription for 3 monthsMaintenance Letter for up to $100 to use for service or repairComponent Coverage Letter to extend warranty coverage of a repair category or the complete vehicleChevrolet, Buick, GMC, and Cadillac Protection PlansChevrolet, Buick,...
Infotainment System Upgrade - 04/08/2016
... perform the upgrade on vehicles in inventory, prior to sale to customers. The bulletin contains a special labor code for reimbursement on stock / inventory units. Involved retail owners will receive notification through the mail, and e-mail, of the upgrade....
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component...
Forum - 09/19/2007
If the Canadian vehicle owner is simply in the US as a tourist, verify the customer's residency and verify warranty eligibility by checking GMVIS for coverage. There is no need to submit with either a claim type or authorization code.
Missed Revenue - Administrative Allowance - 08/28/2018
... applicable, may be reimbursed in the net item section of the Freight & Postage field. Special packaging situations such as crating an engine assembly re-assembly of components, or draining and sealing components to prevent leakage may be reimbursed at...
New Cadillac CPO Limited Warranty - 10/01/2020
... or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon expiration of the New Vehicle Limited Bumper to Bumper Warranty (4 years or 50,000 miles, whichever comes first). If the vehicle is sold...
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
GM STEERING SHAFT CONCERN - 11/29/2007
HAS ANYONE EVER HEARD OF: WE REPLACED STEERING SHAFT AS PER BULLETIN 00-02-35-003, CUSTOMER NOW INTO HIS GMPP COVERAGE -- CAN WE BILL GM THE CUSTOMERS DEDUCT/OR LESSER AMOUNT DUE TO THIS BEING AN ON-GOING GM CONCERN
Re: Follow Up Phone Calls - 04/14/2008
I CAN'T SAY FOR SURE IF SPRING SPECIAL CUSTOMERS WILL GET A SURVEY, BUT THE ASSUMPTION IS ALL WARRANTY CUSTOMERS WILL. FOLLOW UP CALLS ARE DONE HERE-BOTH WARRANTY AND CUSTOMER PAY FOLLOW UP CALLING. GENERALLY, MOST CUSTOMER PAY CALLS ARE DONE FOR THOSE...
Re: batteries - 02/29/2008
Unfortunately delco covers the battery but, the delco battery warranty has to my knowledge has no labor coverage if it is in the 12/12k we cover the labor. otherwise the customer pays.
Re: WIPER BLADES - 03/27/2008
Check out 1.2 - Warranty Coverage Guidelines, 1.2.1 - Items Covered by Warranty, 1.2.1.2 - Adjustments and Wear Items- IF the wiper blade has a manufacturer's defect it is warrantable. If it is wear, it is customer pay. Talk to your technician.
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
... was discontinued? We weren't in it, but I think it was submitted through the warranty system as a special claim type, and then GM Fleet maint. billed the company that owned the fleet. Maybe someone else on here actually was in it and could give mo...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Rotor resurfacing - 02/26/2009
Is there something special that I need to have on the claim for rotor resurfacing when submitting? Thanks!
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
It is in the P&P 1.2.6 under Cadillac Professional Vehicle Protection Plan. Explains in detail what the coverage is. Hope this helps.
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
Re: GW QUESTION cause/complaint codes - 01/18/2010
... ZFAT-Field Action transaction type and for instances like the Pontiac promotion you use the ZSSP- special sales program. Neither transaction type require a complaint or cause code. We just swtiched today as well. Hope all is going well for you!...
Re: New DVM - 10/30/2009
... a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person to talk to. Did everyone get that message? Will it be another...
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
[quote] Brian Curtis: I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission. [/quote] YOU HAVE TO PUT THAT ITS A SPECIAL POLICY IN ORDER FOR IT TO PAY
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
... ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED WITH A SPECIAL BULLETIN ONLY LABOR OP, THE DIAG TIME IS NOT INCLUDED UNLESS THERE IS A SPECIFIC DIAGNOSTIC STEPS CALLED OUT IN THE BULLETIN.... 1ST BULLETIN SEEMS...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... good notes. Usually they get paid with a little back & forth banter between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking...
Re: Chrome Wheel Supplier questions - 11/04/2010
I was just informed by my warranty specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced...
Re: Saturn warranty by Chevrolet Dealer? - 07/26/2010
Thanks all! Appreciate the input. Never submit a claim for a Saturn before, so I wasn't sure if there was anything special I needed to do. Countdown to month end.....woohoo!
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Convertor letter - 10/19/2009
We replaced the catalytic converter on a 2002 Impala miles 85868. The customer came with a letter that states coverage till 2011 or 120,000 miles. Do we treat this as a bulletin or regular warranty when claiming?
Re: 96/100000 California Select Component Warranty - 04/30/2009
California Emission warranties are under 1.2.3.2 in the P&P gives coverage periods and emission covered parts list. Also gives policies on the emissions warranty and what is not covered. Hope this helps
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: Closest Available Labor Operation - 07/08/2015
... ops this way then our OLH will be standing out which could cause a problem. I also spoke with my specialist who said per the P&P it should be OLH. Since there are no R&R ops in the LTG, it seems this is the only way to do it, so I'm asking if all dealers...
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
What Would You Do - 06/16 - 05/24/2016
... only had one service under the scheduled maintenance plan, although the vehicle was outside of the coverage limit by one week. The service manager made the decision to perform the lube, oil, filter service and tire rotation with the following notation...
Re: Technician Clock times - 08/05/2016
... to avoid that scenario and have punches anyway. But like every other shop out there we have some "special" techs who do their own thing. Good luck to you!...
Forum - 02/02/2017
emissions coverages have always confused me ,some are 3/36 others are 5/80 just when i think i figure this out i get more confused....yea time for a new video on this !
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Forum - 02/07/2017
Hi LNUCUM! I searched the P&P under 1.4 - Program Coverage and Eligibility it says " May be used in conjunction with policy adjustments outside the warranty on a case-by-case basis." Probably a good idea to see if your DMA is good...
Forum - 02/08/2017
Do you have to determine corrosion coverage for a specific vehicle/repair? If you look up 1.2.1.2 in the service P&P it explains it. I've only ever had maybe 2 or 3 corrosion repairs. My service manager has always handled them though,...
Forum - 02/20/2017
... question as I am curious also. The answers I get are so confusing. Why say that it has coverage but then we have to search and figure out if its E1 or E2. And what do you consider the 15/150K (my 2014 Impala has this according to V...
Forum - 09/14/2017
I looked at the latest version of bulletin 06-00-89-026 and it doesn't offer an explanation of coverage. I popped 4069919 in and it came up in the table, but probably most aren't covered beyond 3/36. Not sure why either, but sometimes I stop...
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Rotor resurfacing - 02/26/2009
Is there something special that I need to have on the claim for rotor resurfacing when submitting? Thanks!
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
It is in the P&P 1.2.6 under Cadillac Professional Vehicle Protection Plan. Explains in detail what the coverage is. Hope this helps.
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
Re: GW QUESTION cause/complaint codes - 01/18/2010
... ZFAT-Field Action transaction type and for instances like the Pontiac promotion you use the ZSSP- special sales program. Neither transaction type require a complaint or cause code. We just swtiched today as well. Hope all is going well for you!...
Re: New DVM - 10/30/2009
... a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person to talk to. Did everyone get that message? Will it be another...
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
[quote] Brian Curtis: I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission. [/quote] YOU HAVE TO PUT THAT ITS A SPECIAL POLICY IN ORDER FOR IT TO PAY
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
... ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED WITH A SPECIAL BULLETIN ONLY LABOR OP, THE DIAG TIME IS NOT INCLUDED UNLESS THERE IS A SPECIFIC DIAGNOSTIC STEPS CALLED OUT IN THE BULLETIN.... 1ST BULLETIN SEEMS...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... good notes. Usually they get paid with a little back & forth banter between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking...
Re: Chrome Wheel Supplier questions - 11/04/2010
I was just informed by my warranty specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced...
Re: Saturn warranty by Chevrolet Dealer? - 07/26/2010
Thanks all! Appreciate the input. Never submit a claim for a Saturn before, so I wasn't sure if there was anything special I needed to do. Countdown to month end.....woohoo!
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Convertor letter - 10/19/2009
We replaced the catalytic converter on a 2002 Impala miles 85868. The customer came with a letter that states coverage till 2011 or 120,000 miles. Do we treat this as a bulletin or regular warranty when claiming?
Re: 96/100000 California Select Component Warranty - 04/30/2009
California Emission warranties are under 1.2.3.2 in the P&P gives coverage periods and emission covered parts list. Also gives policies on the emissions warranty and what is not covered. Hope this helps
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: Closest Available Labor Operation - 07/08/2015
... ops this way then our OLH will be standing out which could cause a problem. I also spoke with my specialist who said per the P&P it should be OLH. Since there are no R&R ops in the LTG, it seems this is the only way to do it, so I'm asking if all dealers...
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
What Would You Do - 06/16 - 05/24/2016
... only had one service under the scheduled maintenance plan, although the vehicle was outside of the coverage limit by one week. The service manager made the decision to perform the lube, oil, filter service and tire rotation with the following notation...
Re: Technician Clock times - 08/05/2016
... to avoid that scenario and have punches anyway. But like every other shop out there we have some "special" techs who do their own thing. Good luck to you!...
Forum - 02/02/2017
emissions coverages have always confused me ,some are 3/36 others are 5/80 just when i think i figure this out i get more confused....yea time for a new video on this !
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Forum - 02/07/2017
Hi LNUCUM! I searched the P&P under 1.4 - Program Coverage and Eligibility it says " May be used in conjunction with policy adjustments outside the warranty on a case-by-case basis." Probably a good idea to see if your DMA is good...
Forum - 02/08/2017
Do you have to determine corrosion coverage for a specific vehicle/repair? If you look up 1.2.1.2 in the service P&P it explains it. I've only ever had maybe 2 or 3 corrosion repairs. My service manager has always handled them though,...
Forum - 02/20/2017
... question as I am curious also. The answers I get are so confusing. Why say that it has coverage but then we have to search and figure out if its E1 or E2. And what do you consider the 15/150K (my 2014 Impala has this according to V...
Forum - 09/14/2017
I looked at the latest version of bulletin 06-00-89-026 and it doesn't offer an explanation of coverage. I popped 4069919 in and it came up in the table, but probably most aren't covered beyond 3/36. Not sure why either, but sometimes I stop...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Forum - 08/21/2017
... it on the job card . If for example the vehicle is an equinox thier is a good chance thier is a special policy to check into for oil consumption. If oil does not register on the dipstick we top off the oil at no charge and schedule accordingly. I usually...
Forum - 07/11/2017
... find the cause of a concern and it takes way longer than "allowed". Anyway, if my warranty specialist rejects it, it's pretty hard to get the time paid. In the end we would probably write off the OLH and resubmit the claim without it. ...
Re: Rust Warranty on a Painter Steel Bumper on 08 Silverado - 10/05/2012
Surface rust would only be covered under bumper to bumper warranty. Corrosion warranty is actually a rust thru coverage so you have to have an actual hole in the metal for that warranty to apply. That being said you could most likely goodwill it, if...
"S" Labor Ops question - 05/14/2012
... the heading Administration. Anyone have any information on these opcodes? Is there something special I need to know about this before we repair the truck? We intend on replacing the panel due to pinholes all along the bottom edge. If the body shop...
Re: customer satisfaction - 05/02/2013
Yes, this does happen from time to time. There is no special labor code for this. Use the normal labor time guide labor code for the work that was done. Consult your DMA as to whether you as a dealership have to eat some of the cost of the reimbursement...
Re: What would you do? - 07/20/2012
It looks like your DVM will need to send a form to the warranty specialist with their notes and to pay the claim as approved by them during their visit. However, they are right in that ALL job card types must be time punched. Customer pay, internal,...
Re: Is anyone else on Arkona?? - 11/21/2011
... but was ok we went back on reynolds which is what i am on now..I do a lot of correcting and special claims submitting on global warranty i find it easier to do than on reynolds.. [/quote] I think this is a good suggestion. Have you tried to submit...
Re: customer enthusiasm - 08/17/2011
In the August 2011 newsletter it stated "The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty." So you would only use the customer enthusiasm button...
Re: GM warranty quiz jan 11-2 - 01/21/2011
I have sent an email to our AVM & our GM warranty support specialist who returned back: "The branding date is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
On the Global connect site when you submit your claim you would use ZREG for the GM coverage and ZSCT for your GMPP lines. I hope that answers your question. If you are wanting to split a line between the two, I have never heard of a way to do that...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
DMA Authorization Form - 12/14/2010
My Warranty Specialist is asking for a DMA authorization form. Anyone have ANY idea what this is and where do I get it? This is a new one on me. Thanks,
Forum - 08/01/2018
Camshaft solenoid valves are powertrain covered components. That VIN appears to be in powertrain. Not sure why you would have to come here to determine coverage on that, but only too glad to help.
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Job card documentation - 03/01/2018
... have writing on them but many of my techs think that it is necessary to attach a 14 page copy of a special policy or bulletin. That seems redundant to me if it is simply a published document.I know bulletins change from month to month and sometimes it...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 11/07/2017
Yes, there is only one code for both modules. The DBC person was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable....
Forum - 11/13/2017
... counter, my understanding is that they come with the standard 12/12 warranty, not the b-b warranty coverage. This has been fairly successful, in our shop. If they bypass this method, I am really not stressing it. I understand your frustration in getting...
Forum - 02/22/2019
... the claim) and submit the claim. It will go into Pending status for your Warranty Claim Specialist to review. If all info is complete and substantiated, your claim will be approved/paid. If more info is needed, the WCS will reject the...
"Adjustments and Wear Items" in P&P? - 02/08/2019
... and Wear Items. Now, if you go into P&P and search 1.2.1.1 it brings you to "Sheet Metal Coverage". And, I've tried everything that I can think of to search for warranty information on wear items, and can't find it. It's...
Forum - 12/13/2018
... being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty is only...
Forum - 08/24/2018
THE PROBLEM I SEE WITH EXAMPLE 2 IN THE CHART YOU SUPPLY YOUR TECHS IS THAT I WAS JUST INFORMED BY MY WARRANTY SUPPORT SPECIALIST THAT DIAG FOR A CHECK ENGINE LIGHT, OR OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED...
Up Assembly Claim Help - 11/23/2018
... understanding of the new policy regarding alternate part/up assemblies so I contacted our Warranty Specialist. She told me to follow the process that is given in the Resource Center for Handling Alternate Parts/Up Assemblies. I checked that...
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Forum - 08/21/2017
... it on the job card . If for example the vehicle is an equinox thier is a good chance thier is a special policy to check into for oil consumption. If oil does not register on the dipstick we top off the oil at no charge and schedule accordingly. I usually...
Forum - 07/11/2017
... find the cause of a concern and it takes way longer than "allowed". Anyway, if my warranty specialist rejects it, it's pretty hard to get the time paid. In the end we would probably write off the OLH and resubmit the claim without it. ...
Re: Rust Warranty on a Painter Steel Bumper on 08 Silverado - 10/05/2012
Surface rust would only be covered under bumper to bumper warranty. Corrosion warranty is actually a rust thru coverage so you have to have an actual hole in the metal for that warranty to apply. That being said you could most likely goodwill it, if...
"S" Labor Ops question - 05/14/2012
... the heading Administration. Anyone have any information on these opcodes? Is there something special I need to know about this before we repair the truck? We intend on replacing the panel due to pinholes all along the bottom edge. If the body shop...
Re: customer satisfaction - 05/02/2013
Yes, this does happen from time to time. There is no special labor code for this. Use the normal labor time guide labor code for the work that was done. Consult your DMA as to whether you as a dealership have to eat some of the cost of the reimbursement...
Re: What would you do? - 07/20/2012
It looks like your DVM will need to send a form to the warranty specialist with their notes and to pay the claim as approved by them during their visit. However, they are right in that ALL job card types must be time punched. Customer pay, internal,...
Re: Is anyone else on Arkona?? - 11/21/2011
... but was ok we went back on reynolds which is what i am on now..I do a lot of correcting and special claims submitting on global warranty i find it easier to do than on reynolds.. [/quote] I think this is a good suggestion. Have you tried to submit...
Re: customer enthusiasm - 08/17/2011
In the August 2011 newsletter it stated "The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty." So you would only use the customer enthusiasm button...
Re: GM warranty quiz jan 11-2 - 01/21/2011
I have sent an email to our AVM & our GM warranty support specialist who returned back: "The branding date is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
On the Global connect site when you submit your claim you would use ZREG for the GM coverage and ZSCT for your GMPP lines. I hope that answers your question. If you are wanting to split a line between the two, I have never heard of a way to do that...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
DMA Authorization Form - 12/14/2010
My Warranty Specialist is asking for a DMA authorization form. Anyone have ANY idea what this is and where do I get it? This is a new one on me. Thanks,
Forum - 08/01/2018
Camshaft solenoid valves are powertrain covered components. That VIN appears to be in powertrain. Not sure why you would have to come here to determine coverage on that, but only too glad to help.
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Job card documentation - 03/01/2018
... have writing on them but many of my techs think that it is necessary to attach a 14 page copy of a special policy or bulletin. That seems redundant to me if it is simply a published document.I know bulletins change from month to month and sometimes it...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 11/07/2017
Yes, there is only one code for both modules. The DBC person was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable....
Forum - 11/13/2017
... counter, my understanding is that they come with the standard 12/12 warranty, not the b-b warranty coverage. This has been fairly successful, in our shop. If they bypass this method, I am really not stressing it. I understand your frustration in getting...
Forum - 02/22/2019
... the claim) and submit the claim. It will go into Pending status for your Warranty Claim Specialist to review. If all info is complete and substantiated, your claim will be approved/paid. If more info is needed, the WCS will reject the...
"Adjustments and Wear Items" in P&P? - 02/08/2019
... and Wear Items. Now, if you go into P&P and search 1.2.1.1 it brings you to "Sheet Metal Coverage". And, I've tried everything that I can think of to search for warranty information on wear items, and can't find it. It's...
Forum - 12/13/2018
... being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty is only...
Forum - 08/24/2018
THE PROBLEM I SEE WITH EXAMPLE 2 IN THE CHART YOU SUPPLY YOUR TECHS IS THAT I WAS JUST INFORMED BY MY WARRANTY SUPPORT SPECIALIST THAT DIAG FOR A CHECK ENGINE LIGHT, OR OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED...
Up Assembly Claim Help - 11/23/2018
... understanding of the new policy regarding alternate part/up assemblies so I contacted our Warranty Specialist. She told me to follow the process that is given in the Resource Center for Handling Alternate Parts/Up Assemblies. I checked that...
Forum - 10/17/2018
I recently addressed this with DBC and was told that the software is covered based on the module coverage. So an ECM would be 8/80 an internal TCM would be powertrain, and all other modules (including external TCM) would be 3/36.
Forum - 09/20/2018
I agree with cnkraemer in this situation. The vehicle was built with Federal emissions and is correspondingly equipped with Federal emissions warranty coverage. California emissions would only apply if the vehicle was built as such.
Forum - 09/26/2018
So after checking with a few more people. Yes it would only have the coverage if it came with the vehicle. So this vehicle was not originally sold in California and it would not qualify. Thanks for all your help. :-)
N192264170 - Rejects - 09/26/2019
... stated to attach the SPS print outs and send them in Pending. I did that and our Warranty Specialist sent them back stating to look at Global Connect message GCUS-9-8326 for the correction. I have looked at everything I know to look at and if the...
Part Warranty - 03/25/2019
... Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... everyone got the same amount. I've been told to find out. I've emailed our Warranty Specialist but haven't gotten a response as of yet. We lose money on them, but I thought the point behind these was to get the customer used to coming...
Forum - 04/02/2019
... (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts went into effect for purchases...
Forum - 12/15/2023
Out of curiosity, what specific errors do the advisors typically make? Not checking coverage? Missing signatures? Not getting PRA? Are they expected to book warranty lines? You stated your advisors bill everything.
Transportation LON items of concern - 01/10/2023
... not provide an email contact for them!! Also I found out that with missing keys you have the special labor op 0500010 pays .5 and yes you do need a pic of the VIN plate in case you were wondering ....
Electronic Service Center processing warranty claims with CCL - 12/05/2022
... their error and said they would issue a credit to us. I asked them if they could see the coverage in IVH and they affirmed that indeed they have access and can see it,,,,it is just that the CCL are not very common so they miss them at times.&n...
Forum - 08/30/2022
... or straight time punch. When I need to H-route the claim this is what my Warranty Support Specialist is looking for on the attached warranty copy along with the reason the tech is requesting any OLH. Tech is required to put that reason in the story. ...
voided warranty on certain high profile vehicles - 09/28/2022
... Canyon AT4X for 6 months, the Bumper-toBumper, Powertrain, Sheet Metal, Tire and Accessory coverages under GM’s New Vehicle Limited Warranty will be voided. Investigate Vehicle History (IVH) will be updated to reflect an ‘RV – Retention...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 11/25/2020
... is also available in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 09/15/2020
That bulletin is for vehicles under Bumper to Bumper coverage. You will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner...
Forum - 08/20/2021
What is GMS? All my retired CTP vehicles keep the 1st maintenance, after sale, so that must be what removed it from coverage. I usually have to goodwill the retired CTP 1st maintenance, because we do the LOF & ROT and update the state inspection sticker...
Forum - 06/10/2021
... source test.Found brake vacuum pump not supplying enough vaccum to moderate speeds. Vehicle has special policy N182202780 which applies to this vehicle. Replace vacuum pump. Test drive. Brakes ok....
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 01/03/2020
Honestly, I don't know that it is written lol. My WS Specialist had explained it to me, years ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now,...
Forum - 01/16/2020
... require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle with CPO Limited warranty? ...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
GMPP - 09/26/2023
Effective September 15, 2023, GMPP claims were no longer accepted through the Global Warranty System. Contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim.
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
... for MY 2024 Silverado 1500 will increase from 5 years/60,000 miles to 5 years/100,000 miles. This coverage matches the same warranty for the Duramax powered Silverado pickup trucks. TurboMax will be available across the Silverado lineup, from WT to Trail...
I recently addressed this with DBC and was told that the software is covered based on the module coverage. So an ECM would be 8/80 an internal TCM would be powertrain, and all other modules (including external TCM) would be 3/36.
Forum - 09/20/2018
I agree with cnkraemer in this situation. The vehicle was built with Federal emissions and is correspondingly equipped with Federal emissions warranty coverage. California emissions would only apply if the vehicle was built as such.
Forum - 09/26/2018
So after checking with a few more people. Yes it would only have the coverage if it came with the vehicle. So this vehicle was not originally sold in California and it would not qualify. Thanks for all your help. :-)
N192264170 - Rejects - 09/26/2019
... stated to attach the SPS print outs and send them in Pending. I did that and our Warranty Specialist sent them back stating to look at Global Connect message GCUS-9-8326 for the correction. I have looked at everything I know to look at and if the...
Part Warranty - 03/25/2019
... Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... everyone got the same amount. I've been told to find out. I've emailed our Warranty Specialist but haven't gotten a response as of yet. We lose money on them, but I thought the point behind these was to get the customer used to coming...
Forum - 04/02/2019
... (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts went into effect for purchases...
Forum - 12/15/2023
Out of curiosity, what specific errors do the advisors typically make? Not checking coverage? Missing signatures? Not getting PRA? Are they expected to book warranty lines? You stated your advisors bill everything.
Transportation LON items of concern - 01/10/2023
... not provide an email contact for them!! Also I found out that with missing keys you have the special labor op 0500010 pays .5 and yes you do need a pic of the VIN plate in case you were wondering ....
Electronic Service Center processing warranty claims with CCL - 12/05/2022
... their error and said they would issue a credit to us. I asked them if they could see the coverage in IVH and they affirmed that indeed they have access and can see it,,,,it is just that the CCL are not very common so they miss them at times.&n...
Forum - 08/30/2022
... or straight time punch. When I need to H-route the claim this is what my Warranty Support Specialist is looking for on the attached warranty copy along with the reason the tech is requesting any OLH. Tech is required to put that reason in the story. ...
voided warranty on certain high profile vehicles - 09/28/2022
... Canyon AT4X for 6 months, the Bumper-toBumper, Powertrain, Sheet Metal, Tire and Accessory coverages under GM’s New Vehicle Limited Warranty will be voided. Investigate Vehicle History (IVH) will be updated to reflect an ‘RV – Retention...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 11/25/2020
... is also available in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 09/15/2020
That bulletin is for vehicles under Bumper to Bumper coverage. You will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner...
Forum - 08/20/2021
What is GMS? All my retired CTP vehicles keep the 1st maintenance, after sale, so that must be what removed it from coverage. I usually have to goodwill the retired CTP 1st maintenance, because we do the LOF & ROT and update the state inspection sticker...
Forum - 06/10/2021
... source test.Found brake vacuum pump not supplying enough vaccum to moderate speeds. Vehicle has special policy N182202780 which applies to this vehicle. Replace vacuum pump. Test drive. Brakes ok....
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 01/03/2020
Honestly, I don't know that it is written lol. My WS Specialist had explained it to me, years ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now,...
Forum - 01/16/2020
... require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle with CPO Limited warranty? ...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
GMPP - 09/26/2023
Effective September 15, 2023, GMPP claims were no longer accepted through the Global Warranty System. Contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim.
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
... for MY 2024 Silverado 1500 will increase from 5 years/60,000 miles to 5 years/100,000 miles. This coverage matches the same warranty for the Duramax powered Silverado pickup trucks. TurboMax will be available across the Silverado lineup, from WT to Trail...
ZPTI Part Warranty Exceptions - 07/25/2023
... under the Resource tab. Open the Warranty Help Cards to find the GM Replacement Parts Warranty Coverage Quick Reference Help Card. You may download and print these cards. Seals and gaskets may be covered under the ZPTI parts warranty, but only after...
Forum - 03/20/2024
Buyback warrany is everything that would be covered under bumper to bumper. With the exception of the limited warranty coverage items like key fob batteries etc...
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Cadillac Delivery Care - 01/29/2024
Each 2024 Cadillac Lyriq equipped with Super Cruise undergoes a specialized quality and performance inspection process prior to leaving the plant. With this process comes the possibility of the unit being exposed to elements beyond normal manufacturing...
Third-Party Adapters - 12/26/2023
... parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected parts. ...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
Reject of the Month - December 2022 - 11/21/2022
... for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement...
Certified Pre-Owned - 06/20/2022
... vehicles. Each operations guide provides an overview of the program, including the warranty coverage that is provided. Cadillac CPO Bumper-to-Bumper Limited Warranty (vehicles delivered prior to March 2017): The warranty covers the vehicle for...
Goodwill Tools (Part II) - 02/25/2021
... app in GlobalConnect. Tip: If it is necessary to exceed the established limit associated with the Special Goodwill Tools labor operation, obtain pre-approval through the empowerment portal for the special circumstance. Customer loyalty is important in...
SEMA - 12/01/2021
The Specialty Equipment Market Association’s annual show took place live in Las Vegas in early November. SEMA represents the auto-mod business, a market estimated at $40 billion in 2020, that is geared toward enthusiasts that want to personalize...
Battery Reminders - 03/28/2022
... test slip will be either 15 or 20 characters in length. The letters I, O, Y, and Z or any of the special characters like &, (, ), $, %, etc are not used in the Warranty Code. Be sure to enter the Warranty Code in the battery test field of the warranty...
U-Courtesy Program - 08/30/2021
... and retain a copy of the CPO 172-point inspection in the vehicle deal jacket for insurance coverage purposes...
OE 12V Battery Failure Beyond B2B Warranty - 10/01/2021
There is no extended coverage available as the OE battery is only warranted for the term of the B2B warranty. The customer would be responsible for the replacement cost associated with the battery. Battery replacements are not eligible for Policy Dec...
Empowerment Part II - 03/21/2017
... include OnStar plan options, Maintenance Letter for a one-time future maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription, Data Plans, or a Chevrolet, Buick, GMC and Cadillac protection plan. Access to...
16/17 Corvette Maintenance - 04/17/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first. The added maintenance event covers the required...
New Cadillac CPO Limited Warranty - 02/17/2017
... per service visit when the CPO warranty is in effect. This new warranty offers 30,000 miles more coverage than the previous Certified Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March...
Lucky 7 Service Conquest Program - 01/22/2018
Lucky 7 Service Conquest Program - Periodically GM will announce special service offers that must be administered for payment through Global Warranty Management, typically using transaction type ZSSP, Special Sales Programs. A ZSSP transaction type indicates...
When the Tow Bill Exceeds the Limit - 01/03/2020
... authorize their transactions with tow bills that exceed that amount. The Warranty Support Center specialists will almost always ask why Roadside Assistance wasn’t used for the tow, may not pay the tow bill because your dealership wasn’t the...
Assembly Consumer Warranty - 12/02/2019
... in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the warranty on the new assembly is only 12 months, since there was no customer participation. As long as the...
Bulletin 18-NA-069 - 03/27/2019
... specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available upon request for up to $40/day for a max of 7 days. Access EP Online for the customer lookup tool to confirm coverage and check claim...
Sublet Repairs - 01/23/2017
... job card that the parts are not GM. The customer must be told of the non-GM parts and the warranty coverage of those parts must be explained. Sublet invoices must contain the customer’s name, the VIN, the date of the repair,...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... card. Payment is made by credit card or check. Continue to use gmppcares.com for verification of coverage for these contracts, although phone authorization is required....
Limited Lifetime - 06/19/2017
... Sheet Metal, and Ignition Wire Sets, for example. Download the GM Replacement Parts Warranty Coverage Help Card...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions contained within SI. Many of these instructions contain unique, unpublished labor operations that apply to specific models or...
... under the Resource tab. Open the Warranty Help Cards to find the GM Replacement Parts Warranty Coverage Quick Reference Help Card. You may download and print these cards. Seals and gaskets may be covered under the ZPTI parts warranty, but only after...
Forum - 03/20/2024
Buyback warrany is everything that would be covered under bumper to bumper. With the exception of the limited warranty coverage items like key fob batteries etc...
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Cadillac Delivery Care - 01/29/2024
Each 2024 Cadillac Lyriq equipped with Super Cruise undergoes a specialized quality and performance inspection process prior to leaving the plant. With this process comes the possibility of the unit being exposed to elements beyond normal manufacturing...
Third-Party Adapters - 12/26/2023
... parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected parts. ...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
Reject of the Month - December 2022 - 11/21/2022
... for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement...
Certified Pre-Owned - 06/20/2022
... vehicles. Each operations guide provides an overview of the program, including the warranty coverage that is provided. Cadillac CPO Bumper-to-Bumper Limited Warranty (vehicles delivered prior to March 2017): The warranty covers the vehicle for...
Goodwill Tools (Part II) - 02/25/2021
... app in GlobalConnect. Tip: If it is necessary to exceed the established limit associated with the Special Goodwill Tools labor operation, obtain pre-approval through the empowerment portal for the special circumstance. Customer loyalty is important in...
SEMA - 12/01/2021
The Specialty Equipment Market Association’s annual show took place live in Las Vegas in early November. SEMA represents the auto-mod business, a market estimated at $40 billion in 2020, that is geared toward enthusiasts that want to personalize...
Battery Reminders - 03/28/2022
... test slip will be either 15 or 20 characters in length. The letters I, O, Y, and Z or any of the special characters like &, (, ), $, %, etc are not used in the Warranty Code. Be sure to enter the Warranty Code in the battery test field of the warranty...
U-Courtesy Program - 08/30/2021
... and retain a copy of the CPO 172-point inspection in the vehicle deal jacket for insurance coverage purposes...
OE 12V Battery Failure Beyond B2B Warranty - 10/01/2021
There is no extended coverage available as the OE battery is only warranted for the term of the B2B warranty. The customer would be responsible for the replacement cost associated with the battery. Battery replacements are not eligible for Policy Dec...
Empowerment Part II - 03/21/2017
... include OnStar plan options, Maintenance Letter for a one-time future maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription, Data Plans, or a Chevrolet, Buick, GMC and Cadillac protection plan. Access to...
16/17 Corvette Maintenance - 04/17/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first. The added maintenance event covers the required...
New Cadillac CPO Limited Warranty - 02/17/2017
... per service visit when the CPO warranty is in effect. This new warranty offers 30,000 miles more coverage than the previous Certified Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March...
Lucky 7 Service Conquest Program - 01/22/2018
Lucky 7 Service Conquest Program - Periodically GM will announce special service offers that must be administered for payment through Global Warranty Management, typically using transaction type ZSSP, Special Sales Programs. A ZSSP transaction type indicates...
When the Tow Bill Exceeds the Limit - 01/03/2020
... authorize their transactions with tow bills that exceed that amount. The Warranty Support Center specialists will almost always ask why Roadside Assistance wasn’t used for the tow, may not pay the tow bill because your dealership wasn’t the...
Assembly Consumer Warranty - 12/02/2019
... in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the warranty on the new assembly is only 12 months, since there was no customer participation. As long as the...
Bulletin 18-NA-069 - 03/27/2019
... specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available upon request for up to $40/day for a max of 7 days. Access EP Online for the customer lookup tool to confirm coverage and check claim...
Sublet Repairs - 01/23/2017
... job card that the parts are not GM. The customer must be told of the non-GM parts and the warranty coverage of those parts must be explained. Sublet invoices must contain the customer’s name, the VIN, the date of the repair,...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... card. Payment is made by credit card or check. Continue to use gmppcares.com for verification of coverage for these contracts, although phone authorization is required....
Limited Lifetime - 06/19/2017
... Sheet Metal, and Ignition Wire Sets, for example. Download the GM Replacement Parts Warranty Coverage Help Card...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions contained within SI. Many of these instructions contain unique, unpublished labor operations that apply to specific models or...
Tire Transactions - What is Not Covered - 05/26/2021
... New Vehicle Limited Warranty expires. Original Equipment tires may still have prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased...
Pre-Repair Authorization - 07/27/2021
... up of the issue. Once all information has been entered the request is reviewed by a PRA specialist who will send notification to your device with a decision of Accepted, Rework, or Rejected. A Rework determination will include details supporting...
GM Service Replacement Part Warranties - 02/25/2021
... Warranty or 100% policy). There are some parts and accessories that have a greater warranty coverage and there are those that have a lesser warranty. For a complete guide to GM parts and their warranty coverage, reference the GM Service Replacement Parts...
Window Glass - 05/26/2021
Bulletin 21-NA-065 has been released to provide information to help determine warranty coverage of scratched door window glass on 2020-21 Buick Encore GX and 2021 Chevrolet Trailblazer models. A key factor for determining damage vs warranty is the direction...
Certified Pre-Owned Warranty - 01/27/2021
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”,...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... is required via the Aftersales Empowerment Portal App in GlobalConnect. There are three specialized labor operations used to submit for dealer reimbursement for the following situations. They are as follows: 0600343 – This labor operation...
Service Information - 10/28/2022
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions contained within SI. Many of these instructions contain unique, unpublished labor operations that apply to specific models or...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
Bulletin 22-NA-215 provides detail on the 3-year limited parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty...
Forum - 03/20/2020
If I have read it correctly, you only need to do that for items that are permanently affixed to vehicle (ie: steps, mud flaps and such) to get the 3/36 coverage on them. Items not permanently istalled, have the 24 month warranty
Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
I have a 2015 diesel Silverado that we replaced the catalytic converter on. The only warranty coverage this vehicle still has is the Certified Pre-Owned Powertrain Limited Warranty. Emissions is expired as well as the Diesel Limited Warranty. ...
Forum - 05/27/2021
... changed the system to accept it (or maybe set it up that way?) even though it is outside B2B and coverage E in my state. This VIN does not have select state coverage. KR137857. I have 2 more lined up behind this one, if I have any rejections I'll return...
First free LOF reject - 08/19/2021
... it's not covered under the master warranty. I check IVH and lo and behold, it doesn't show coverage for that. Has anyone seen this before? I realize it's just a $35 oil change and we will write it off, but I just find it extremely odd. Do...
Forum - 09/24/2020
... Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends at 7500 miles under those parameters for brakes. I learned this when i questioned it. It is very misleading IMO. We just had...
Forum - 04/29/2020
... Vehicle Repairs and Updated Owner Messaging, dated 3/26/2020. It references the temporary shuttle coverage of shuttling a customer's vehicle to/from the dealership. ...
Forum - 03/30/2020
There are variations I think but usually it is an extension of bumper to bumper coverage. If it rejects I h-route it with an explanation that it has a component letter. If you have a copy, scan and attach it but WSC will just check the VIS. Sometimes...
REPEAT/RELATED REPAIR - 06/12/2020
... code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage. Would you put both parts on same line and have SM authorize repeat related repair and H Route ticket or suggestions, please...
Forum - 06/17/2022
... contact them through their 800 number or through chatline on Global to ask for assistance with the coverage if it's questionable....
Forum - 01/28/2022
My initial answer would be that it is not covered. Using this method to identify powertrain coverage is flawed because the powertrain table is not vehicle-specific. The table lists opcodes for all makes and models and you have to verify vehicle context...
Forum - 06/15/2023
... failed after sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different story but I'd say in a ZPTI engine situation they are SOL. ...
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 06/10/2019
... region rather than submitting a field action transaction for a vehicle that is outside of the coverage parameter (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock...
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Forum - 09/20/2018
... warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage will revert back to Federal Emissions Warranty terms. Taken from P&P 1.2.3.3. The way this reads is that the vehicle would only have...
Forum - 09/20/2018
... warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage will revert back to Federal Emissions Warranty terms. Taken from P&P 1.2.3.3. The way this reads is that the vehicle would only have...
... New Vehicle Limited Warranty expires. Original Equipment tires may still have prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased...
Pre-Repair Authorization - 07/27/2021
... up of the issue. Once all information has been entered the request is reviewed by a PRA specialist who will send notification to your device with a decision of Accepted, Rework, or Rejected. A Rework determination will include details supporting...
GM Service Replacement Part Warranties - 02/25/2021
... Warranty or 100% policy). There are some parts and accessories that have a greater warranty coverage and there are those that have a lesser warranty. For a complete guide to GM parts and their warranty coverage, reference the GM Service Replacement Parts...
Window Glass - 05/26/2021
Bulletin 21-NA-065 has been released to provide information to help determine warranty coverage of scratched door window glass on 2020-21 Buick Encore GX and 2021 Chevrolet Trailblazer models. A key factor for determining damage vs warranty is the direction...
Certified Pre-Owned Warranty - 01/27/2021
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”,...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... is required via the Aftersales Empowerment Portal App in GlobalConnect. There are three specialized labor operations used to submit for dealer reimbursement for the following situations. They are as follows: 0600343 – This labor operation...
Service Information - 10/28/2022
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions contained within SI. Many of these instructions contain unique, unpublished labor operations that apply to specific models or...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
Bulletin 22-NA-215 provides detail on the 3-year limited parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty...
Forum - 03/20/2020
If I have read it correctly, you only need to do that for items that are permanently affixed to vehicle (ie: steps, mud flaps and such) to get the 3/36 coverage on them. Items not permanently istalled, have the 24 month warranty
Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
I have a 2015 diesel Silverado that we replaced the catalytic converter on. The only warranty coverage this vehicle still has is the Certified Pre-Owned Powertrain Limited Warranty. Emissions is expired as well as the Diesel Limited Warranty. ...
Forum - 05/27/2021
... changed the system to accept it (or maybe set it up that way?) even though it is outside B2B and coverage E in my state. This VIN does not have select state coverage. KR137857. I have 2 more lined up behind this one, if I have any rejections I'll return...
First free LOF reject - 08/19/2021
... it's not covered under the master warranty. I check IVH and lo and behold, it doesn't show coverage for that. Has anyone seen this before? I realize it's just a $35 oil change and we will write it off, but I just find it extremely odd. Do...
Forum - 09/24/2020
... Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends at 7500 miles under those parameters for brakes. I learned this when i questioned it. It is very misleading IMO. We just had...
Forum - 04/29/2020
... Vehicle Repairs and Updated Owner Messaging, dated 3/26/2020. It references the temporary shuttle coverage of shuttling a customer's vehicle to/from the dealership. ...
Forum - 03/30/2020
There are variations I think but usually it is an extension of bumper to bumper coverage. If it rejects I h-route it with an explanation that it has a component letter. If you have a copy, scan and attach it but WSC will just check the VIS. Sometimes...
REPEAT/RELATED REPAIR - 06/12/2020
... code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage. Would you put both parts on same line and have SM authorize repeat related repair and H Route ticket or suggestions, please...
Forum - 06/17/2022
... contact them through their 800 number or through chatline on Global to ask for assistance with the coverage if it's questionable....
Forum - 01/28/2022
My initial answer would be that it is not covered. Using this method to identify powertrain coverage is flawed because the powertrain table is not vehicle-specific. The table lists opcodes for all makes and models and you have to verify vehicle context...
Forum - 06/15/2023
... failed after sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different story but I'd say in a ZPTI engine situation they are SOL. ...
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 06/10/2019
... region rather than submitting a field action transaction for a vehicle that is outside of the coverage parameter (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock...
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Forum - 09/20/2018
... warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage will revert back to Federal Emissions Warranty terms. Taken from P&P 1.2.3.3. The way this reads is that the vehicle would only have...
Forum - 09/20/2018
... warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage will revert back to Federal Emissions Warranty terms. Taken from P&P 1.2.3.3. The way this reads is that the vehicle would only have...
Forum - 10/05/2018
... from the customer as possible at time of write up and review IVH to determine available warranty coverage. The repair line would then be coded appropriately. If for some reason there is a change in responsibility for the charges, service management is...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 10/17/2017
... applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation of choice listed? If yes, it's covered. If no, it's not covered. Hope...
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
We had a customer come in with a Traverse that is still under Powertrain coverage, but has not changed his oil in roughly 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the...
Forum - 04/25/2018
There were no changes made to battery warranty coverage. (reference Global Message GCUS-9-5688) The following are battery references from the Service Policies and Procedures Manual. Policies & Procedures Article 2.8.2: Batteries replaced during the...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: GM Tire Program - 04/12/2012
... on the tire brand. This involved several different types of forms, phone numbers, and warranty coverages. Now GM CCA is facilitating all the tire company warranties into one process, one set of proration rates, one coverage duration, one web portal...
Re: What would you do? - 10/09/2012
... The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have been. The customer accepted that the vehicle was not driveable...
CAC / GMPP SMARTCARE - 07/18/2012
New one to me.... I was given a copy of a GMPP Contract - which I checked GMVIS & it shows the coverage.... - the customer called cust asst & it was decided to give her the GMPP Smartcare as Goodwill.... How do I claim for the price of the GMPP / or...
What would you do? - 07/20/2012
... The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have been. The customer accepted that the vehicle was not driveable...
Forum - 06/28/2017
... on the Roadside Assistance Program may be found at the end of the bulletin, including program coverage and eligibility, and the services provided. Customers are to be referred to Roadside Assistance to set up the eligible service, or the dealer may contact...
Forum - 09/25/2017
Coverage is provided during the terms of the New Vehicle Limited Warranty, Limited Powertrain Warranty and/or Hybrid Specific Limited Warranty. (Courtesy Transportation: Service P&P Article 1.4 - Bulletin 07-00-89-037)
Forum - 02/02/2017
... ID 2748655 - may provide some E/E1/E2 clarification. PZEV (NU6) emissions related components (Coverage Code E): 15/150,000 in PZEV states (specific to vehicle MY). P&P Article 1.2.3.3 (California Emissions Warranties) provides a table to determine...
Wheel Replacement? - 04/26/2017
... installed wheels only. Use 0522650 for Dealer Installed Accessory Wheel Claims. WARRANTY CODE: Coverage Code: Sublet S2 Base LABOR TIME: 0.5 Series 2500/3500 LABOR TIME: 0.6 Each Additional - Except Series 2500/3500...
Forum - 05/09/2017
... submit service contracts and chase down short-pays on those, help the service manager, check coverage for advisors, maintain the dealer rentals, assist cashier with fleet claims, keep my schedules at 100% and rarely even take a vaction beyond 2 days!...
Forum - 02/01/2017
... I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
Disclosure Requirements - 08/02/2016
... service contracts as well. The intent is to make sure the customer understands that warranty coverage is not provided by General Motors or their affiliates. What has your experience been when encountering these situations? Format: Article...
Re: GMPP PHONE # - 01/21/2016
The main contact number for Ally Auto is 1.800.631.5590 (Monday-Friday, 8 am - 5 pm local time). Claim Coverage Verification is handled by CARES @ www.gmppcares.com.
Re: - 10/13/2009
... THAT CLAIM AS A GOODWILL, DUE TO THE FACT THAT YOU CAN NOT SUBMIT GOODWILL ON SOMETHING WITH GMPP COVERAGE --- IF THE "LISTED" GMPP OWNER NO LONGER OWNS THE VEHICLE, I BELIEVE YOU NEED TO CHECK WITH YOUR SALES DEPT (IF WAS RESOLD TO CURRENT OWNER) OR...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: srta trans warranty - 09/20/2010
... PASSENGER CAR AND LIGHT DUTY TRUCK Service Replacement Engines & Transmissions : Dealer Installed coverage 36 months/100,000 miles (parts and labor) & Sold Over the Counter coverage 36 months/100,000 miles (parts and labor). Kristen ...
warranty for warpped brake rotors - 09/23/2010
I am looking for the warranty time period to be able to resurface the brake rotors-customer has 33,693 on a 2008 k2500 silverado with a 6.0l. I can't find anything that states weather or not this is coverage under the 3 yrs. 36,000 miles or not.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My understanding is that any accessory installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining...
... from the customer as possible at time of write up and review IVH to determine available warranty coverage. The repair line would then be coded appropriately. If for some reason there is a change in responsibility for the charges, service management is...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 10/17/2017
... applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation of choice listed? If yes, it's covered. If no, it's not covered. Hope...
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
We had a customer come in with a Traverse that is still under Powertrain coverage, but has not changed his oil in roughly 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the...
Forum - 04/25/2018
There were no changes made to battery warranty coverage. (reference Global Message GCUS-9-5688) The following are battery references from the Service Policies and Procedures Manual. Policies & Procedures Article 2.8.2: Batteries replaced during the...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: GM Tire Program - 04/12/2012
... on the tire brand. This involved several different types of forms, phone numbers, and warranty coverages. Now GM CCA is facilitating all the tire company warranties into one process, one set of proration rates, one coverage duration, one web portal...
Re: What would you do? - 10/09/2012
... The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have been. The customer accepted that the vehicle was not driveable...
CAC / GMPP SMARTCARE - 07/18/2012
New one to me.... I was given a copy of a GMPP Contract - which I checked GMVIS & it shows the coverage.... - the customer called cust asst & it was decided to give her the GMPP Smartcare as Goodwill.... How do I claim for the price of the GMPP / or...
What would you do? - 07/20/2012
... The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have been. The customer accepted that the vehicle was not driveable...
Forum - 06/28/2017
... on the Roadside Assistance Program may be found at the end of the bulletin, including program coverage and eligibility, and the services provided. Customers are to be referred to Roadside Assistance to set up the eligible service, or the dealer may contact...
Forum - 09/25/2017
Coverage is provided during the terms of the New Vehicle Limited Warranty, Limited Powertrain Warranty and/or Hybrid Specific Limited Warranty. (Courtesy Transportation: Service P&P Article 1.4 - Bulletin 07-00-89-037)
Forum - 02/02/2017
... ID 2748655 - may provide some E/E1/E2 clarification. PZEV (NU6) emissions related components (Coverage Code E): 15/150,000 in PZEV states (specific to vehicle MY). P&P Article 1.2.3.3 (California Emissions Warranties) provides a table to determine...
Wheel Replacement? - 04/26/2017
... installed wheels only. Use 0522650 for Dealer Installed Accessory Wheel Claims. WARRANTY CODE: Coverage Code: Sublet S2 Base LABOR TIME: 0.5 Series 2500/3500 LABOR TIME: 0.6 Each Additional - Except Series 2500/3500...
Forum - 05/09/2017
... submit service contracts and chase down short-pays on those, help the service manager, check coverage for advisors, maintain the dealer rentals, assist cashier with fleet claims, keep my schedules at 100% and rarely even take a vaction beyond 2 days!...
Forum - 02/01/2017
... I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
Disclosure Requirements - 08/02/2016
... service contracts as well. The intent is to make sure the customer understands that warranty coverage is not provided by General Motors or their affiliates. What has your experience been when encountering these situations? Format: Article...
Re: GMPP PHONE # - 01/21/2016
The main contact number for Ally Auto is 1.800.631.5590 (Monday-Friday, 8 am - 5 pm local time). Claim Coverage Verification is handled by CARES @ www.gmppcares.com.
Re: - 10/13/2009
... THAT CLAIM AS A GOODWILL, DUE TO THE FACT THAT YOU CAN NOT SUBMIT GOODWILL ON SOMETHING WITH GMPP COVERAGE --- IF THE "LISTED" GMPP OWNER NO LONGER OWNS THE VEHICLE, I BELIEVE YOU NEED TO CHECK WITH YOUR SALES DEPT (IF WAS RESOLD TO CURRENT OWNER) OR...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: srta trans warranty - 09/20/2010
... PASSENGER CAR AND LIGHT DUTY TRUCK Service Replacement Engines & Transmissions : Dealer Installed coverage 36 months/100,000 miles (parts and labor) & Sold Over the Counter coverage 36 months/100,000 miles (parts and labor). Kristen ...
warranty for warpped brake rotors - 09/23/2010
I am looking for the warranty time period to be able to resurface the brake rotors-customer has 33,693 on a 2008 k2500 silverado with a 6.0l. I can't find anything that states weather or not this is coverage under the 3 yrs. 36,000 miles or not.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My understanding is that any accessory installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining...
Emissions Warranty - 04/16/2010
Hey everyone, Does anyone know where there are specific guidelines to determine coverage for E, E1, E2? P&P is pretty vague, haven't found anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered...
Re: Non-Gm Windshields - 12/24/2008
In the P&P 1.5.20 - Windshield Program states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
See GM Service Policies and Procedures Manual Article 1.5.13.1 "Following expiration of GM's coverage, tires may continue to be warranted, on a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the...
Re: J6354 - 03/10/2009
#04-06-04-036E: Warranty Coverage for Emission-Related Reprogramming Events (PCM, ECM and TCM) - (May 8, 2008) I stand corrected. Thanks for this info!
Re: Engine Warranty Question - 01/15/2009
... repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original engine is coming out. ...
What Would You Do? 08/08 - 10/14/2008
... After inspection, it was found that the leak was coming from the oil filter gasket. When part coverage was checked in DealerConnect it showed that the oil filter is covered by the powertrain warranty with a $100 deductible. What would you do? 1.) The...
What Would You Do? 10/08 - 10/14/2008
... Since the customer paid their deductible they participated in the repair and qualify for MOPAR coverage. If the transmission assembly needs to be replaced it would be submitted as a service contract claim. 2. Or, even though the warranty is administered...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
... Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper coverage for 12 months or 12,000 miles*, or the remainder of the original 3 year 36,000 warranty, whichever ends last. * Unlimited Mileage in California. The...
Re: Another goodwill question... - 07/09/2008
... by any (customer purchased, dealer supplied etc.) extended service contract or any additional coverage that the dealer may offer. Submitting claims for vehicles that are beyond warranty and the repair is covered by a service contract, may result in a...
Roadside Assistance - 04/25/2008
Bulletin: 07-00-89-037 For 2007 and future vehicles, Roadside Assistance is available for warranty repairs within the bumper to bumper and 5 year/100,000 mile powertrain coverage.
Re: GMPP DEDUCTIBLE OVERIDE - 02/12/2008
SINCE THIS IS A GM PRODUCT PROBLEM OUR AVM WILL AUTH COVERAGE OF THE DED, H ROUTE THE CLAIM
Perforation Corrosion Repairs - 08/25/2020
... in the event the rust through damage is extensive enough to require panel replacement. Warranty coverage for rust through perforation is six years, 100,000 miles for passenger cars and light duty trucks. Coverage for Cadillac, and Buick models is six...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... and Cadillac Protection Plans was announced. Each of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either...
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... Care Maintenance Program continues for all 2017 MY Cadillac models. With the 2017 MY the terms of coverage have been revised to 3 years/36,000 miles with the exception of the 2017 MY XT5 which will continue to be covered for 4 years/50,000 miles. The...
Warranty Related Manuals - 07/29/2015
... Procedures, and Manuals link. The Service Policies and Procedures Manual, Limited Warranty Coverage at a Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet,...
Maintenance - 10/23/2015
... Dealers must not deliver any vehicle with R9Y to a retail customer who is eligible for maintenance coverage. ...
New Cadillac Certified Pre Owned Program - 06/19/2013
... for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The shorter term better suits the driving habits...
GWM and GMPP - 05/02/2012
... box within the transaction submission in GWM. Rentals - If the customer's contract carries rental coverage, the customer may be placed in a rental if their vehicle is inoperable, the repairs require that the vehicle remain in the shop overnight and the...
Going With the Flow Chart - 03/08/2012
... until vehicle is repaired and close the TAC case.Verify in-service date and mileage for warranty coverage.Ask the customer if they have had repairs related to this concern before. If yes, use a Customer Concern Verification Sheet and utilize the Repeat...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
... component failures then it may be decided that the failure is not a warrantable claim. If warranty coverage is denied, the completed check list must be retained with the job card file and the technician's detailed comments. The Aftermarket Power-Up Kit...
2012 Volt - 06/30/2011
... in comparison to just 3 in 2011. In addition to the bumper-to-bumper, gas engine and corrosion coverage the Volt also carries an eight-year 100,000 mile limited warranty on the 16-kWh lithium ion battery. The Volt may run 35 miles gas and tailpipe emissions...
Rust Happens - 08/09/2011
... through sheet metal panels are covered for 6 years or 100,000 miles. Cadillac, Buick, and Hummer coverage is 6 years, unlimited miles. However, scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these...
GMPP CARES Goes Online - 09/19/2011
... service advisors will log on to this website to verify the customer's contract details as well as coverage for a specific repair.The first page after login requires the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... for the Chevrolet Volt will be backed by an eight year/100,000 mile warranty. This is the longest coverage term for any GM vehicle. GM anticipates that the warranty could reassure some consumers worried about buying a vehicle that relies on a first generation,...
Hey everyone, Does anyone know where there are specific guidelines to determine coverage for E, E1, E2? P&P is pretty vague, haven't found anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered...
Re: Non-Gm Windshields - 12/24/2008
In the P&P 1.5.20 - Windshield Program states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
See GM Service Policies and Procedures Manual Article 1.5.13.1 "Following expiration of GM's coverage, tires may continue to be warranted, on a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the...
Re: J6354 - 03/10/2009
#04-06-04-036E: Warranty Coverage for Emission-Related Reprogramming Events (PCM, ECM and TCM) - (May 8, 2008) I stand corrected. Thanks for this info!
Re: Engine Warranty Question - 01/15/2009
... repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original engine is coming out. ...
What Would You Do? 08/08 - 10/14/2008
... After inspection, it was found that the leak was coming from the oil filter gasket. When part coverage was checked in DealerConnect it showed that the oil filter is covered by the powertrain warranty with a $100 deductible. What would you do? 1.) The...
What Would You Do? 10/08 - 10/14/2008
... Since the customer paid their deductible they participated in the repair and qualify for MOPAR coverage. If the transmission assembly needs to be replaced it would be submitted as a service contract claim. 2. Or, even though the warranty is administered...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
... Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper coverage for 12 months or 12,000 miles*, or the remainder of the original 3 year 36,000 warranty, whichever ends last. * Unlimited Mileage in California. The...
Re: Another goodwill question... - 07/09/2008
... by any (customer purchased, dealer supplied etc.) extended service contract or any additional coverage that the dealer may offer. Submitting claims for vehicles that are beyond warranty and the repair is covered by a service contract, may result in a...
Roadside Assistance - 04/25/2008
Bulletin: 07-00-89-037 For 2007 and future vehicles, Roadside Assistance is available for warranty repairs within the bumper to bumper and 5 year/100,000 mile powertrain coverage.
Re: GMPP DEDUCTIBLE OVERIDE - 02/12/2008
SINCE THIS IS A GM PRODUCT PROBLEM OUR AVM WILL AUTH COVERAGE OF THE DED, H ROUTE THE CLAIM
Perforation Corrosion Repairs - 08/25/2020
... in the event the rust through damage is extensive enough to require panel replacement. Warranty coverage for rust through perforation is six years, 100,000 miles for passenger cars and light duty trucks. Coverage for Cadillac, and Buick models is six...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... and Cadillac Protection Plans was announced. Each of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either...
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... Care Maintenance Program continues for all 2017 MY Cadillac models. With the 2017 MY the terms of coverage have been revised to 3 years/36,000 miles with the exception of the 2017 MY XT5 which will continue to be covered for 4 years/50,000 miles. The...
Warranty Related Manuals - 07/29/2015
... Procedures, and Manuals link. The Service Policies and Procedures Manual, Limited Warranty Coverage at a Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet,...
Maintenance - 10/23/2015
... Dealers must not deliver any vehicle with R9Y to a retail customer who is eligible for maintenance coverage. ...
New Cadillac Certified Pre Owned Program - 06/19/2013
... for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The shorter term better suits the driving habits...
GWM and GMPP - 05/02/2012
... box within the transaction submission in GWM. Rentals - If the customer's contract carries rental coverage, the customer may be placed in a rental if their vehicle is inoperable, the repairs require that the vehicle remain in the shop overnight and the...
Going With the Flow Chart - 03/08/2012
... until vehicle is repaired and close the TAC case.Verify in-service date and mileage for warranty coverage.Ask the customer if they have had repairs related to this concern before. If yes, use a Customer Concern Verification Sheet and utilize the Repeat...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
... component failures then it may be decided that the failure is not a warrantable claim. If warranty coverage is denied, the completed check list must be retained with the job card file and the technician's detailed comments. The Aftermarket Power-Up Kit...
2012 Volt - 06/30/2011
... in comparison to just 3 in 2011. In addition to the bumper-to-bumper, gas engine and corrosion coverage the Volt also carries an eight-year 100,000 mile limited warranty on the 16-kWh lithium ion battery. The Volt may run 35 miles gas and tailpipe emissions...
Rust Happens - 08/09/2011
... through sheet metal panels are covered for 6 years or 100,000 miles. Cadillac, Buick, and Hummer coverage is 6 years, unlimited miles. However, scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these...
GMPP CARES Goes Online - 09/19/2011
... service advisors will log on to this website to verify the customer's contract details as well as coverage for a specific repair.The first page after login requires the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... for the Chevrolet Volt will be backed by an eight year/100,000 mile warranty. This is the longest coverage term for any GM vehicle. GM anticipates that the warranty could reassure some consumers worried about buying a vehicle that relies on a first generation,...
From the Desk of a Service Manager - 02/04/2010
... customer issues on a weekly basis.A great place for the weekly meetings to start is with aged special order parts: how long have they been on the shelf, can they be returned, or could they be sold to someone else within a reasonable time frame or is...
Missed Revenue - Executive Decision - 03/11/2010
... battery voltage, noting the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the...
GM Service Policy & Procedures Updates - 10/14/2011
... - These items are covered only when they need to be used in the performance of a warranty repair. Special lubricants and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... or meals. While these situations are rare, GM has developed a process of reimbursement for these special circumstances.Vehicle Payment Expense: In certain situations, there may be a need to reimburse the customer for the expense of a vehicle payment....
2012 Warranty Management Workshops - 01/19/2012
... that know your job, know warranty, and just as important, know service department operations. Special Offer: $395 per attendee (Regularly $449 each)Coming To A City Near You in 2012:02/21/2012 ....... Dallas, TX02/23/2012 ....... McAllen, TX03/13/2012...
Reject of the Month: Part Number Predicaments - 06/08/2011
... performed as well as demonstrating the failed component. Part numbers listed in a recall, special policy or bulletin should be the ones that are charged out on the job card.Ensure that the correct part number is charged out on the appropriate repair...
No Open Recalls - 06/08/2011
... an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may...
Empowerment Levels and Change - 08/30/2012
... managing their use of authorization code R, a GM Service Manager (DMA or Regional Warranty Specialist) may limit the dealer's use of that code. When using authorization code R, the transaction total limit for a previously Elite Service Agent may go from...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Step It Up Accessory Program - 10/01/2013
... vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney Label. Go to the program web site www.gmprograminfo.com to track the BAC...
Warranty 101 - 10/31/2014
... the customer must sign to acknowledge the document. There are some recalls that contain a special labour operation to acknowledge that a customer has declined the repair. These situations must be thoroughly documented on the job card prior to submission,...
New! Vehicle Health Management (VHM) - 11/25/2014
... Pressure Sensor-Fuel Feed Pipe Pressure Sensor System Performance -- Labour Operation: 4080648The special bulletin specific labour operations must be used for any repair that relates to the Service Messages. All parts replaced under this program will...
Ignition Switch Recall - 11/25/2014
... switch recall repair by October 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once...
Reject of the Month - 11/25/2014
... DTC's reset. Recall performed incorrectly by a different dealer." The Warranty Support Center Specialist returned the transaction stating that recalls can only be performed once. If the recall was done incorrectly, the dealer should review the transaction...
2016 Cadillac-V - 10/23/2015
... paints use a durable clearcoat finish that reflects light, leaving a bright sheen. There are special care requirements that must be followed during PDI as well as by the customer to maintain the unique flat finish. Dealers will receive a Crystal...
When the Customer Does Not Return - 04/28/2015
... in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered because they were unique to their vehicle. Service agents were instructed to generate a job card, and when the keys came in, the parts department...
Verifying The Repair Process - 04/28/2016
... of the screen. This enables you to quickly go to the Service Information page for the repair. Special tools are listed as well as the repair procedure with any associated links necessary to completing the repair. Review the repair process and be aware...
Cadillac Maintenance - 06/15/2023
... services provided with the plan must be performed at a participating Cadillac dealership. Coverage stays with the vehicle and is fully transferable to subsequent owners. Dealers may refer to IVH or the Service Consultant Dashboard to confirm coverag...
Re: Z5000 - 02/19/2008
... GM warranty period." I have used Z5000 with recall's can see no reason why this would not apply to special policy.Ken....
Re: Taking a Poll - 06/06/2008
... survey results on the main page of the site or via the Tools/Publications link in the menu, click Special Reports.) We will be conducting this year's survey in the coming months. If you have a particular question that you would like to see included...
Re: Rotor resurfacing - 02/27/2009
[quote] Mandy Jo: Is there something special that I need to have on the claim for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... the ADI's are paid. [/quote] We code these warranty so I can track them. I make sure to make a special note to myself to check the open parts account. Then the office manager takes them off the warranty schedule as they get paid. BTW, I do NOT put...
Re: Chrome Wheel Supplier questions - 11/11/2010
[quote] h&kchevy : I was just informed by my warranty specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and see if they can help....
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
... customer issues on a weekly basis.A great place for the weekly meetings to start is with aged special order parts: how long have they been on the shelf, can they be returned, or could they be sold to someone else within a reasonable time frame or is...
Missed Revenue - Executive Decision - 03/11/2010
... battery voltage, noting the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the...
GM Service Policy & Procedures Updates - 10/14/2011
... - These items are covered only when they need to be used in the performance of a warranty repair. Special lubricants and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... or meals. While these situations are rare, GM has developed a process of reimbursement for these special circumstances.Vehicle Payment Expense: In certain situations, there may be a need to reimburse the customer for the expense of a vehicle payment....
2012 Warranty Management Workshops - 01/19/2012
... that know your job, know warranty, and just as important, know service department operations. Special Offer: $395 per attendee (Regularly $449 each)Coming To A City Near You in 2012:02/21/2012 ....... Dallas, TX02/23/2012 ....... McAllen, TX03/13/2012...
Reject of the Month: Part Number Predicaments - 06/08/2011
... performed as well as demonstrating the failed component. Part numbers listed in a recall, special policy or bulletin should be the ones that are charged out on the job card.Ensure that the correct part number is charged out on the appropriate repair...
No Open Recalls - 06/08/2011
... an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may...
Empowerment Levels and Change - 08/30/2012
... managing their use of authorization code R, a GM Service Manager (DMA or Regional Warranty Specialist) may limit the dealer's use of that code. When using authorization code R, the transaction total limit for a previously Elite Service Agent may go from...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Step It Up Accessory Program - 10/01/2013
... vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney Label. Go to the program web site www.gmprograminfo.com to track the BAC...
Warranty 101 - 10/31/2014
... the customer must sign to acknowledge the document. There are some recalls that contain a special labour operation to acknowledge that a customer has declined the repair. These situations must be thoroughly documented on the job card prior to submission,...
New! Vehicle Health Management (VHM) - 11/25/2014
... Pressure Sensor-Fuel Feed Pipe Pressure Sensor System Performance -- Labour Operation: 4080648The special bulletin specific labour operations must be used for any repair that relates to the Service Messages. All parts replaced under this program will...
Ignition Switch Recall - 11/25/2014
... switch recall repair by October 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once...
Reject of the Month - 11/25/2014
... DTC's reset. Recall performed incorrectly by a different dealer." The Warranty Support Center Specialist returned the transaction stating that recalls can only be performed once. If the recall was done incorrectly, the dealer should review the transaction...
2016 Cadillac-V - 10/23/2015
... paints use a durable clearcoat finish that reflects light, leaving a bright sheen. There are special care requirements that must be followed during PDI as well as by the customer to maintain the unique flat finish. Dealers will receive a Crystal...
When the Customer Does Not Return - 04/28/2015
... in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered because they were unique to their vehicle. Service agents were instructed to generate a job card, and when the keys came in, the parts department...
Verifying The Repair Process - 04/28/2016
... of the screen. This enables you to quickly go to the Service Information page for the repair. Special tools are listed as well as the repair procedure with any associated links necessary to completing the repair. Review the repair process and be aware...
Cadillac Maintenance - 06/15/2023
... services provided with the plan must be performed at a participating Cadillac dealership. Coverage stays with the vehicle and is fully transferable to subsequent owners. Dealers may refer to IVH or the Service Consultant Dashboard to confirm coverag...
Re: Z5000 - 02/19/2008
... GM warranty period." I have used Z5000 with recall's can see no reason why this would not apply to special policy.Ken....
Re: Taking a Poll - 06/06/2008
... survey results on the main page of the site or via the Tools/Publications link in the menu, click Special Reports.) We will be conducting this year's survey in the coming months. If you have a particular question that you would like to see included...
Re: Rotor resurfacing - 02/27/2009
[quote] Mandy Jo: Is there something special that I need to have on the claim for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... the ADI's are paid. [/quote] We code these warranty so I can track them. I make sure to make a special note to myself to check the open parts account. Then the office manager takes them off the warranty schedule as they get paid. BTW, I do NOT put...
Re: Chrome Wheel Supplier questions - 11/11/2010
[quote] h&kchevy : I was just informed by my warranty specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and see if they can help....
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
Re: Chrome Wheel Supplier questions - 05/03/2010
We use Keystone as well. I have been putting it in the sublet field also and have to H-route. So far, our specialist hasn't asked for the sublet bill to be attached. If you don't have any way of scanning it in ask them if you could fax a copy. --On...
Chrome Wheel Supplier questions - 05/03/2010
... net item amount exceeds the allowance for labour code "... so, I Hroute. Then my warranty specialist insists I attach a copy of the "sublet" paperwork (which we have no way to scan into our system). Question #1 - should this amount be input in the...
Re: wpc part not sent back - 06/23/2015
... 21 days. Therefore, since it already got sent back, I would speak to my District Mgr and Warranty Specialist to see what info they require to get the claim paid....
Re: Ignition Recall Towing - 07/16/2014
... THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY WOULD NOT COVER A TOW. CUSTOMER ARE TOWED...
Re: ZPTI WITH RENTAL - 02/25/2014
... the New Vehicle Limited Warranty." P&P Article 1.4.13 - Courtesy Transportation Program "Program Coverage and Eligibility: Courtesy Transportation can be made available for: • All GM vehicle purchase and lease customers within the bumper to bumper...
Re: Sheet metal repair - 05/24/2012
... a call to the supplying warehouse with a request for inspection of the part before shipping and special measures to make sure the thing doesn't get dinged up enroute. I found this in the archives G_0000106385 I think its' what your Service Manager...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... tire rotation maintenance service for GM recommended time and mileage intervals. • Component Coverage Letter (CCL) - Issued by CAC to extend coverage of a designated vehicle component for a specific time frame. • GM Protection Plan - A service...
Re: GM Radio Upgrade ? - 11/22/2010
... the vehicle still has the base radio. [/quote] Would DBC have the answer? or maybe your warranty specialist?...
Re: We need your warranty success story! - 01/14/2011
... called me and asked me to try to fix it. I made several calls to both SPECMO and the claims specialists and worked with both parties, begged and pleaded until they both agreed to cover the radio mark up and all. I have never seen my svc manager as happy...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
... there was no case # provided by the customer. When I spoke to our rep, he filled in the warranty specialist & after reviewing, paid them. Now we just use policy decision & bypass the GM auth process. ...
Forum - 04/05/2018
... Agent transported the vehicle to a sublet location for the windshield replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM Logo on the bottom of the...
Forum - 09/14/2018
... And, the Corvette form lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
Forum - 08/23/2018
... regarding the Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 03/19/2018
... document information. I have started doing that. The big one for me is we have been doing a lot of special policy piston jobs and they print the policy every time, it just seems so redundant and wasteful. Thank you again. ...
Did you know? - 11/15/2018
... there will not be any incurred postage/shipping costs for the Service Agent's parts returns.Special packaging costs as described in WPC bulletin 99-00-89-019 should be submitted as a Net Item in the Freight & Postage Field. Select "Freight/Postage"...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... a part within the labor stand point I shouldn't need it for the part itself. My Warranty Support Specialist is in dissagreenace on this but my shop stands firmly on this understanding of p&p and I wanted to see what eveyone else's understanding of...
DRAC/OnTrac/Reporting Help Request - 09/09/2019
... shows Successfully Submitted for 025 - GMDRAC with a date of 3/7/2019. I sent this to our specialist to see if it would be acceptable as proof of the vehicle being a DRAC at the time of the rental. She went into Global on our side and said...
Forum - 04/04/2019
... pushes their percentage of the discount to advertising. The parts are billed regularly but we have special parts codes for Dexos5, Dexos6 and Dexos8 to control the cost of parts. Usually the discounts are lower for the corvettes, trucks, and diesels....
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
... until now. She stated it says in the P&P parts manual page 175 Article 1.3.7 CSO OR OTHER SPECIAL DELIVERY CHARGES and refer to 99-00-89-021 states only regular warranty can be claimed for parts expedite. She states i am the only dealer that requests...
Payment for pending repair orders - 07/12/2023
... or something just email me and will go in and review. But otherwise we were told not to pull out special accounts because not fail to others that we working one store and not others....
PIP5896A Vette Engine exchange - 08/11/2023
... a claim for this? PIP5869A. Do you return the engine assembly through the normal WPC special request procedure of printing the Bill of Lading and shipping label from GWM? The document mentions using gmwpc.com which does not seem to valid. ...
Forum - 10/31/2023
... manager sign off with the explanation of what happened. You can always contact your warranty specialist to talk to them about it. Mine is great whenever I have questions like this. ...
Forum - 06/22/2022
... covered by other parts and accessories warranties, refer to the warranty certificate for specific coverage) and Service Agent installed are covered 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). Sold...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 12/29/2020
The mid engine vette requires a special service that includes the transmission filter replacement. I started a topic on this a while ago but the reimbursement at that time was $205.
We use Keystone as well. I have been putting it in the sublet field also and have to H-route. So far, our specialist hasn't asked for the sublet bill to be attached. If you don't have any way of scanning it in ask them if you could fax a copy. --On...
Chrome Wheel Supplier questions - 05/03/2010
... net item amount exceeds the allowance for labour code "... so, I Hroute. Then my warranty specialist insists I attach a copy of the "sublet" paperwork (which we have no way to scan into our system). Question #1 - should this amount be input in the...
Re: wpc part not sent back - 06/23/2015
... 21 days. Therefore, since it already got sent back, I would speak to my District Mgr and Warranty Specialist to see what info they require to get the claim paid....
Re: Ignition Recall Towing - 07/16/2014
... THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY WOULD NOT COVER A TOW. CUSTOMER ARE TOWED...
Re: ZPTI WITH RENTAL - 02/25/2014
... the New Vehicle Limited Warranty." P&P Article 1.4.13 - Courtesy Transportation Program "Program Coverage and Eligibility: Courtesy Transportation can be made available for: • All GM vehicle purchase and lease customers within the bumper to bumper...
Re: Sheet metal repair - 05/24/2012
... a call to the supplying warehouse with a request for inspection of the part before shipping and special measures to make sure the thing doesn't get dinged up enroute. I found this in the archives G_0000106385 I think its' what your Service Manager...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... tire rotation maintenance service for GM recommended time and mileage intervals. • Component Coverage Letter (CCL) - Issued by CAC to extend coverage of a designated vehicle component for a specific time frame. • GM Protection Plan - A service...
Re: GM Radio Upgrade ? - 11/22/2010
... the vehicle still has the base radio. [/quote] Would DBC have the answer? or maybe your warranty specialist?...
Re: We need your warranty success story! - 01/14/2011
... called me and asked me to try to fix it. I made several calls to both SPECMO and the claims specialists and worked with both parties, begged and pleaded until they both agreed to cover the radio mark up and all. I have never seen my svc manager as happy...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
... there was no case # provided by the customer. When I spoke to our rep, he filled in the warranty specialist & after reviewing, paid them. Now we just use policy decision & bypass the GM auth process. ...
Forum - 04/05/2018
... Agent transported the vehicle to a sublet location for the windshield replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM Logo on the bottom of the...
Forum - 09/14/2018
... And, the Corvette form lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
Forum - 08/23/2018
... regarding the Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 03/19/2018
... document information. I have started doing that. The big one for me is we have been doing a lot of special policy piston jobs and they print the policy every time, it just seems so redundant and wasteful. Thank you again. ...
Did you know? - 11/15/2018
... there will not be any incurred postage/shipping costs for the Service Agent's parts returns.Special packaging costs as described in WPC bulletin 99-00-89-019 should be submitted as a Net Item in the Freight & Postage Field. Select "Freight/Postage"...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... a part within the labor stand point I shouldn't need it for the part itself. My Warranty Support Specialist is in dissagreenace on this but my shop stands firmly on this understanding of p&p and I wanted to see what eveyone else's understanding of...
DRAC/OnTrac/Reporting Help Request - 09/09/2019
... shows Successfully Submitted for 025 - GMDRAC with a date of 3/7/2019. I sent this to our specialist to see if it would be acceptable as proof of the vehicle being a DRAC at the time of the rental. She went into Global on our side and said...
Forum - 04/04/2019
... pushes their percentage of the discount to advertising. The parts are billed regularly but we have special parts codes for Dexos5, Dexos6 and Dexos8 to control the cost of parts. Usually the discounts are lower for the corvettes, trucks, and diesels....
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
... until now. She stated it says in the P&P parts manual page 175 Article 1.3.7 CSO OR OTHER SPECIAL DELIVERY CHARGES and refer to 99-00-89-021 states only regular warranty can be claimed for parts expedite. She states i am the only dealer that requests...
Payment for pending repair orders - 07/12/2023
... or something just email me and will go in and review. But otherwise we were told not to pull out special accounts because not fail to others that we working one store and not others....
PIP5896A Vette Engine exchange - 08/11/2023
... a claim for this? PIP5869A. Do you return the engine assembly through the normal WPC special request procedure of printing the Bill of Lading and shipping label from GWM? The document mentions using gmwpc.com which does not seem to valid. ...
Forum - 10/31/2023
... manager sign off with the explanation of what happened. You can always contact your warranty specialist to talk to them about it. Mine is great whenever I have questions like this. ...
Forum - 06/22/2022
... covered by other parts and accessories warranties, refer to the warranty certificate for specific coverage) and Service Agent installed are covered 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). Sold...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 12/29/2020
The mid engine vette requires a special service that includes the transmission filter replacement. I started a topic on this a while ago but the reimbursement at that time was $205.
Powertrain Contact Center - 02/28/2023
... and is open Monday through Friday, 8am-8pm EST and is staffed with ASE certified technicians specializing in Powertrain. The following assistance is offered by the PCC to ISCs: Answer any general powertrain inquiries Provide powertrain technical...
Goodwill Tools - 09/26/2022
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Bulletin Updates - 05/23/2023
... provides examples of battery labeling to assist with determining if the failed battery is OE. The Special Cases section of the bulletin identifies that by design, GM does not recognize an AGM as capable of leaking. Dealers may refer to Bulletin 23-NA-044...
End of Year - 11/29/2023
... minute. Difficult or troublesome claim that you are struggling with? Contact your Warranty Support Specialist for assistance (866.446.2900)....
New Vehicle Tire Warranty Program - 11/29/2023
The New Vehicle Tire Warranty Program provides coverage for the tires supplied with a new vehicle against defects in materials or workmanship under the B2B NVLW. The New Vehicle Tire Warranty Program Bulletin, 20-NA-159. has recently been revised...
Rental Vehicle Damage - 12/29/2020
... the customer and confirm the policy is still in force and includes physical damage and liability coverage that extends or transfers to temporary rental vehicles. Be sure to include the customer’s insurance information in the designated boxes on...
Goodwill Tools - 07/27/2021
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Disclosure Requirements - 04/26/2022
... the case of a service contract, the disclosure should include language that makes clear the repair coverage included in the service contract is not provided by General Motors or an affiliate. The following excerpt is from the Dealer Sales and Service...
WPC Parts Return Program - 12/19/2018
... and should be checked daily. The Notifications box on the main GWM page has four color codes. Special Part Return Requests are in the Orange bar and should be processed as quickly as possible. Regular Part Return Requests are in the Green bar and indicate...
October 2018 Recall Update - 09/25/2018
... 1,630 vehicles are included in the recall program. Involved vehicles equipped with the Custom Special Edition Package may have incurred a double charge for OnStar at the time of vehicle purchase. Dealers are instructed to provide the customer with a...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... brake noise isn’t necessarily a defect. When in doubt, contact your Warranty Support Center Specialist to discuss if approval will be given before the pads are replaced. Wheel alignments cannot be performed on vehicles with less that 500...
Customer Concern Not Duplicated - 06/25/2018
... Manual Transmission CCND, and 8429939 Transfer Case CCND are all contained within the Powertrain Coverage Code table. Always confirm applicable warranty coverage through IVH prior to transaction submission. There are some drawbacks with using CCND...
Goodwill Tools - 06/25/2018
... plan options, Maintenance Letter for a one-time future service or maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription, Data Plans, or a Chevrolet, Buick, GMC and Cadillac protection plan. Access to the...
GM Authorization and Attachments - 01/21/2019
... an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence to Policies & Procedures compliance. Not attaching a required...
GM Bed Liner Repairs - 07/30/2019
... should be performed. Most large repairs, repairs involving an entire panel or tailgate, require specialized equipment and need to be completed by an authorized sublet facility. For details on bed liner repairs go to: www.gmbedlinerrepair.com. ...
Goodwill Tools - 05/29/2019
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Roadside Assistance - 03/27/2019
... – 800-252-1112 Cadillac – 800-224-1400 GMC – 800-462-8782 Coverage includes: All emergency services for non-restricted roadways Emergency Fuel delivery Mobile EV Charging (select markets) Battery jump start Lock-out assistance Towing Flat...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... Manual Transmission CCND, and 8429939 Transfer Case CCND are all contained within the Powertrain Coverage Code table. Always confirm applicable warranty coverage through IVH prior to transaction submission. In some cases, a vehicle may be operating...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Consumable Parts - 11/21/2017
Service Agents are to purchase all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended...
Goodwill Tools (Part I) - 01/27/2021
... to the customer for $50 or $100 towards a one-time service or maintenance visit. Component Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time frame (select states only). Sirius...
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
Forum - 03/26/2020
In this situation a counter ticket should suffice. In regards to the warranty coverage for a GM Accessory: If dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event...
Forum - 06/22/2022
... into with my WSC rep who got her boss on the phone and when I explained the way that the warranty coverage (emissions related) works and that in my state a particular repair should not be covered they asked me, well what if the customer complains and...
Forum - 06/17/2022
... as $38 or can I just claim it as a whole amount with the $55 per day? What kind of insurance coverage are you referring to? Their personal insurance? I'm sure that wasn't done. Customer was not happy about this and feels that GM should have also participated...
... and is open Monday through Friday, 8am-8pm EST and is staffed with ASE certified technicians specializing in Powertrain. The following assistance is offered by the PCC to ISCs: Answer any general powertrain inquiries Provide powertrain technical...
Goodwill Tools - 09/26/2022
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Bulletin Updates - 05/23/2023
... provides examples of battery labeling to assist with determining if the failed battery is OE. The Special Cases section of the bulletin identifies that by design, GM does not recognize an AGM as capable of leaking. Dealers may refer to Bulletin 23-NA-044...
End of Year - 11/29/2023
... minute. Difficult or troublesome claim that you are struggling with? Contact your Warranty Support Specialist for assistance (866.446.2900)....
New Vehicle Tire Warranty Program - 11/29/2023
The New Vehicle Tire Warranty Program provides coverage for the tires supplied with a new vehicle against defects in materials or workmanship under the B2B NVLW. The New Vehicle Tire Warranty Program Bulletin, 20-NA-159. has recently been revised...
Rental Vehicle Damage - 12/29/2020
... the customer and confirm the policy is still in force and includes physical damage and liability coverage that extends or transfers to temporary rental vehicles. Be sure to include the customer’s insurance information in the designated boxes on...
Goodwill Tools - 07/27/2021
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Disclosure Requirements - 04/26/2022
... the case of a service contract, the disclosure should include language that makes clear the repair coverage included in the service contract is not provided by General Motors or an affiliate. The following excerpt is from the Dealer Sales and Service...
WPC Parts Return Program - 12/19/2018
... and should be checked daily. The Notifications box on the main GWM page has four color codes. Special Part Return Requests are in the Orange bar and should be processed as quickly as possible. Regular Part Return Requests are in the Green bar and indicate...
October 2018 Recall Update - 09/25/2018
... 1,630 vehicles are included in the recall program. Involved vehicles equipped with the Custom Special Edition Package may have incurred a double charge for OnStar at the time of vehicle purchase. Dealers are instructed to provide the customer with a...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... brake noise isn’t necessarily a defect. When in doubt, contact your Warranty Support Center Specialist to discuss if approval will be given before the pads are replaced. Wheel alignments cannot be performed on vehicles with less that 500...
Customer Concern Not Duplicated - 06/25/2018
... Manual Transmission CCND, and 8429939 Transfer Case CCND are all contained within the Powertrain Coverage Code table. Always confirm applicable warranty coverage through IVH prior to transaction submission. There are some drawbacks with using CCND...
Goodwill Tools - 06/25/2018
... plan options, Maintenance Letter for a one-time future service or maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription, Data Plans, or a Chevrolet, Buick, GMC and Cadillac protection plan. Access to the...
GM Authorization and Attachments - 01/21/2019
... an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence to Policies & Procedures compliance. Not attaching a required...
GM Bed Liner Repairs - 07/30/2019
... should be performed. Most large repairs, repairs involving an entire panel or tailgate, require specialized equipment and need to be completed by an authorized sublet facility. For details on bed liner repairs go to: www.gmbedlinerrepair.com. ...
Goodwill Tools - 05/29/2019
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Roadside Assistance - 03/27/2019
... – 800-252-1112 Cadillac – 800-224-1400 GMC – 800-462-8782 Coverage includes: All emergency services for non-restricted roadways Emergency Fuel delivery Mobile EV Charging (select markets) Battery jump start Lock-out assistance Towing Flat...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... Manual Transmission CCND, and 8429939 Transfer Case CCND are all contained within the Powertrain Coverage Code table. Always confirm applicable warranty coverage through IVH prior to transaction submission. In some cases, a vehicle may be operating...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Consumable Parts - 11/21/2017
Service Agents are to purchase all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended...
Goodwill Tools (Part I) - 01/27/2021
... to the customer for $50 or $100 towards a one-time service or maintenance visit. Component Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time frame (select states only). Sirius...
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
Forum - 03/26/2020
In this situation a counter ticket should suffice. In regards to the warranty coverage for a GM Accessory: If dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event...
Forum - 06/22/2022
... into with my WSC rep who got her boss on the phone and when I explained the way that the warranty coverage (emissions related) works and that in my state a particular repair should not be covered they asked me, well what if the customer complains and...
Forum - 06/17/2022
... as $38 or can I just claim it as a whole amount with the $55 per day? What kind of insurance coverage are you referring to? Their personal insurance? I'm sure that wasn't done. Customer was not happy about this and feels that GM should have also participated...
Forum - 02/25/2022
... point ewill3rd - review the LTG for an operation that applies to the vehicle, then confirm coverage within the table. And, thanks for the response lynnhill - in this case, routing for review may be the best solution....
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the...
Files and Organization - 12/10/2021
... you only reference the current docs you might need the older stuff to support a claim,,,especially during an audit. so in summary ,,,even though we live in a very computerized world, good old physical files alphabetically arranged and maintained...
What Would You Do? - 02/23 - 01/24/2023
... CT6 with 40,600 miles. While outside of the new vehicle bumper to bumper warranty, the vehicle has coverage under the Cadillac CPO Limited Warranty. The technician diagnosed the condition, found a code for the electric rack and pinion, and installed...
Forum - 01/31/2023
... label, the failed battery was paid by GM and they retain the warranty and you're in a whole other coverage situation. I have had 2 reject over CCA and it was found that the techs were unhooking both cables, but not removing the bracket to gain access...
Forum - 01/30/2024
... GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article 1.1) Also, the GM Powertrain Warranty Form within...
Forum - 07/24/2023
... the issue you will be up against is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said,...
Forum - 07/07/2023
... is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for Safety Recall N232404980 Driver Front Airbag Inflator May Rupture...
Forum - 04/10/2019
... only. Parts only warranty when consumer repaired or when installed in non-highway application. Coverage limited to defects in material and/or workmanship of the specific part only. 3. Includes Allison 1000 Series assemblies sold through GM Dealers. 4....
Forum - 03/26/2019
... in the Parts Policies & Procedures Manual Article 1.1 for specific component part warranty coverage/exceptions. Prior to 4/1/2018, most GM Service Replacement parts included a 12 month/unlimited miles part warranty....
Forum - 05/13/2019
... California Emissions regulated warranties The dealer would review IVH for applicable emissions coverage and also verify registration when dealing with a California Emissions covered component....
Forum - 05/13/2019
... 7,500 miles are considered maintenance. An update to the Components and Services with Limited Coverage article from the April, 2019 edition will be posted in the upcoming June edition....
Forum - 12/05/2018
... to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations Reference Card to reflect the 2019MY Maintenance Programs....
Forum - 03/02/2018
This is from P&P article 1.2.1.2: "Sheet Metal Coverage Sheet metal panels are covered against corrosion and rust-through as follows: Corrosion: Body sheet metal panels are covered against rust during the Bumper-to-Bumper warranty period. Components...
Forum - 12/18/2017
... Article 1.1.12 for details on wheel alignments, toe adjust, wheel balance and tire replacement coverage. ...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 07/24/2018
P&P Article 1.2.1.2 Sheet Metal Coverage: Corrosion: Body sheet metal panels are covered against rust during the bumper to bumper warranty period. Components covered include any internal or external body sheet metal panel or any other sheet metal...
What Would You Do - 04/18 - 03/26/2018
... the release of the PET, GM states that in situations where the repair is beyond the warrantable coverage period and a policy decision is appropriate, the PET must be used. Any deviations from the recommended participation range must be pre-approved by...
2008 GMC Yukon - labor op E3521 - 01/13/2011
... OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the warranty limit time..... so I went back into...
Dexos Oil - 12/22/2010
... from GM and I'm sure there will be some customers that won't know this will affect their warranty coverage of the vehicle engine. I made the suggestion to our service manager that the sales staff TELL THE CUSTOMER at the time of purchase. Not sure...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Re: Keys for Life Program - 05/28/2015
... vehicles outside of the warranty period - it would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty covered component that exceeds the 12 months from previous install. Since the system does not...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed. *From GlobalConnect select Service...
Re: GMPP Smart Protection - 07/07/2016
... to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems, OnStar, audio, heated seats, etc). It...
Forum - 07/19/2017
... to recall reading more about the qualifications, it may be good to call or email your WSC specialist to field that subject. We have our own at this point and have had them for years but sometimes I think it would be easier to sublet the work...
... point ewill3rd - review the LTG for an operation that applies to the vehicle, then confirm coverage within the table. And, thanks for the response lynnhill - in this case, routing for review may be the best solution....
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the...
Files and Organization - 12/10/2021
... you only reference the current docs you might need the older stuff to support a claim,,,especially during an audit. so in summary ,,,even though we live in a very computerized world, good old physical files alphabetically arranged and maintained...
What Would You Do? - 02/23 - 01/24/2023
... CT6 with 40,600 miles. While outside of the new vehicle bumper to bumper warranty, the vehicle has coverage under the Cadillac CPO Limited Warranty. The technician diagnosed the condition, found a code for the electric rack and pinion, and installed...
Forum - 01/31/2023
... label, the failed battery was paid by GM and they retain the warranty and you're in a whole other coverage situation. I have had 2 reject over CCA and it was found that the techs were unhooking both cables, but not removing the bracket to gain access...
Forum - 01/30/2024
... GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article 1.1) Also, the GM Powertrain Warranty Form within...
Forum - 07/24/2023
... the issue you will be up against is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said,...
Forum - 07/07/2023
... is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for Safety Recall N232404980 Driver Front Airbag Inflator May Rupture...
Forum - 04/10/2019
... only. Parts only warranty when consumer repaired or when installed in non-highway application. Coverage limited to defects in material and/or workmanship of the specific part only. 3. Includes Allison 1000 Series assemblies sold through GM Dealers. 4....
Forum - 03/26/2019
... in the Parts Policies & Procedures Manual Article 1.1 for specific component part warranty coverage/exceptions. Prior to 4/1/2018, most GM Service Replacement parts included a 12 month/unlimited miles part warranty....
Forum - 05/13/2019
... California Emissions regulated warranties The dealer would review IVH for applicable emissions coverage and also verify registration when dealing with a California Emissions covered component....
Forum - 05/13/2019
... 7,500 miles are considered maintenance. An update to the Components and Services with Limited Coverage article from the April, 2019 edition will be posted in the upcoming June edition....
Forum - 12/05/2018
... to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations Reference Card to reflect the 2019MY Maintenance Programs....
Forum - 03/02/2018
This is from P&P article 1.2.1.2: "Sheet Metal Coverage Sheet metal panels are covered against corrosion and rust-through as follows: Corrosion: Body sheet metal panels are covered against rust during the Bumper-to-Bumper warranty period. Components...
Forum - 12/18/2017
... Article 1.1.12 for details on wheel alignments, toe adjust, wheel balance and tire replacement coverage. ...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 07/24/2018
P&P Article 1.2.1.2 Sheet Metal Coverage: Corrosion: Body sheet metal panels are covered against rust during the bumper to bumper warranty period. Components covered include any internal or external body sheet metal panel or any other sheet metal...
What Would You Do - 04/18 - 03/26/2018
... the release of the PET, GM states that in situations where the repair is beyond the warrantable coverage period and a policy decision is appropriate, the PET must be used. Any deviations from the recommended participation range must be pre-approved by...
2008 GMC Yukon - labor op E3521 - 01/13/2011
... OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the warranty limit time..... so I went back into...
Dexos Oil - 12/22/2010
... from GM and I'm sure there will be some customers that won't know this will affect their warranty coverage of the vehicle engine. I made the suggestion to our service manager that the sales staff TELL THE CUSTOMER at the time of purchase. Not sure...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Re: Keys for Life Program - 05/28/2015
... vehicles outside of the warranty period - it would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty covered component that exceeds the 12 months from previous install. Since the system does not...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed. *From GlobalConnect select Service...
Re: GMPP Smart Protection - 07/07/2016
... to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems, OnStar, audio, heated seats, etc). It...
Forum - 07/19/2017
... to recall reading more about the qualifications, it may be good to call or email your WSC specialist to field that subject. We have our own at this point and have had them for years but sometimes I think it would be easier to sublet the work...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
... understanding, the accessories sold to the customer as add ons to the vehicle sale just have 12/12 coverage. I have someone debating that with me. Any help will be greatly appreciated. ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and see if they can help. [/quote] I did reference the...
Re: Emission Warranty - 11/17/2010
... - emission warranted repairs are also covered under the New Vehicle Warranty Bumper-to-Bumper Coverage. Warranty with the greatest coverage applies. 3. Medium duty trucks equipped with Caterpillar diesel engine - emission warranted repairs are the responsibility...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
PQC WILL GIVE YOU A REFERENCE NUMBER, BUT YOU WILL NEED TO H ROUTE THE CLAIM FOR THE RENTAL COVERAGE, MENTIONING IN COMMENTS THE REF# GIVEN BY PQC AND THE REASON FOR THE RENTAL ETC
What We Don't Know......... - 10/31/2009
We had a customer come in after going to an independent shop. The mechanic there told him there was a special policy on his diesel injectors and he could get them replaced for free. He is friendly and informative with the service adviser at check in....
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... will be processed. All GM Dealer's are to access the GMVIS system in order to qualify warranty coverage. Customers who wish to challenge a voided or branded title should be directed to GM Customer Assistance. ...
Re: OLD RECALL #07217 - 06/19/2009
... The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand...
Re: Recall Policies & Procedures question - 05/20/2009
... replace the rack and pinion steering gear assembly. It actually specifies DEALER. It also gives special instruction for reimbursement. IT DOES NOT SAY YOU CAN PAY AN AFTERMARKET SHOP. I would use this as my documentation. Stick to your guns on this...
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
... tail lamp may not work correctly, or that the tail lamp has water in it.*** LABOR OP: N1591 .3 SPECIAL LABOR OP TO BULLETIN ONLY....
Re: Engine Warranty Question - 01/15/2009
... and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during the New Vehicle Limited Warranty period. --So they would receive the full replacement part warranty since they...
Re: AUTHORIZATIONS - 07/31/2008
... I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty...
What Would You Do? 05/08 - 05/16/2008
... and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement is to reimburse a customer for warranty...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
2004 SILVERADO CLASSIC (GMPP COVERAGE) CAME IN FOR A MOTOR TYPE NOISE AT DASH -- HISTORY CODE #B0424 RIGHT AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION...
CBG CPO Warranty Coverge - 04/13/2022
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is "limited", it is limited to defects in materials and workmanship. This is not a bumper-to-bumper...
Reprogramming Rejects - 11/12/2007
... of a service bulletin? Failure code 93 pertains to a service bulletin / Failure code 95 for a special policy repair. ...
Forum - 09/19/2007
... utilize to resolve a customer concern in a timely manner, including maintenance letter, component coverage letter, GMPP, and dealership participation, to name a few. At no time is it recommended that the customer be referred to the Customer Assistance...
Service Update Bulletin - 07/28/2016
... may perform the service procedure on involved vehicles during the New Vehicle Limited Warranty Coverage period. Confirm that the VIN is involved in the SUB, via IVH or through the list of vehicles in dealer inventory that is available on the Field...
Towing - 10/26/2016
... Roadside is a complimentary program that comes with the purchase of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation. If the customer...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... or not a repair is covered under the 12 month/12,000 mile certified warranty. This warranty coverage is not bumper-to-bumper. The guide may be found by selecting the Library Tab at the top in GlobalConnect, then selecting Service/Warranty. It is also...
Part Number Requests - 09/04/2013
... with selecting the appropriate part, and in some cases, repair information, such as the need for special tools or training, availability of reman or exchange components, and installation tips. It may also be helpful to refer the customer to the service...
Over-The-Counter Part Warranties - 10/01/2013
... and printed as a resource for both service advisors and parts counter staff to explain warranty coverage on parts to customers. ...
Maintenance - 07/03/2013
... Maintenance2014 Chevrolet 2-Year Maintenance GuidelinesThese publications provide program details, coverage, labour operation(s), reimbursement, and specific program requirements. For example, the Pro-Grade Protection Program features an oil and...
Reject of the Month - 07/02/2012
... contracts should be questioned, at time of write up, regarding policy information; e.g. term, coverage, deductible. The dealer should still continue to support the customer with their individual repair scenario. The new empowerment...
Dealer Installed Accessories - 06/06/2012
... I-labour operation in IVH, the repairing dealer didn't have support or justification to provide coverage for the decals. Now, back to the Silverado customer's plight. Thankfully the service advisor discussed the installation with the warranty...
GWM Enhancements - 03/08/2012
... several enhancements. Transaction flags now include: Customer Enthusiasm - Non Warrantable Repair, Special Policy, Policy, and None. Select the transaction flag that applies to the transaction. If a transaction flag was selected in error, select the...
... understanding, the accessories sold to the customer as add ons to the vehicle sale just have 12/12 coverage. I have someone debating that with me. Any help will be greatly appreciated. ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and see if they can help. [/quote] I did reference the...
Re: Emission Warranty - 11/17/2010
... - emission warranted repairs are also covered under the New Vehicle Warranty Bumper-to-Bumper Coverage. Warranty with the greatest coverage applies. 3. Medium duty trucks equipped with Caterpillar diesel engine - emission warranted repairs are the responsibility...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
PQC WILL GIVE YOU A REFERENCE NUMBER, BUT YOU WILL NEED TO H ROUTE THE CLAIM FOR THE RENTAL COVERAGE, MENTIONING IN COMMENTS THE REF# GIVEN BY PQC AND THE REASON FOR THE RENTAL ETC
What We Don't Know......... - 10/31/2009
We had a customer come in after going to an independent shop. The mechanic there told him there was a special policy on his diesel injectors and he could get them replaced for free. He is friendly and informative with the service adviser at check in....
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... will be processed. All GM Dealer's are to access the GMVIS system in order to qualify warranty coverage. Customers who wish to challenge a voided or branded title should be directed to GM Customer Assistance. ...
Re: OLD RECALL #07217 - 06/19/2009
... The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand...
Re: Recall Policies & Procedures question - 05/20/2009
... replace the rack and pinion steering gear assembly. It actually specifies DEALER. It also gives special instruction for reimbursement. IT DOES NOT SAY YOU CAN PAY AN AFTERMARKET SHOP. I would use this as my documentation. Stick to your guns on this...
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
... tail lamp may not work correctly, or that the tail lamp has water in it.*** LABOR OP: N1591 .3 SPECIAL LABOR OP TO BULLETIN ONLY....
Re: Engine Warranty Question - 01/15/2009
... and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during the New Vehicle Limited Warranty period. --So they would receive the full replacement part warranty since they...
Re: AUTHORIZATIONS - 07/31/2008
... I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty...
What Would You Do? 05/08 - 05/16/2008
... and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement is to reimburse a customer for warranty...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
2004 SILVERADO CLASSIC (GMPP COVERAGE) CAME IN FOR A MOTOR TYPE NOISE AT DASH -- HISTORY CODE #B0424 RIGHT AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION...
CBG CPO Warranty Coverge - 04/13/2022
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is "limited", it is limited to defects in materials and workmanship. This is not a bumper-to-bumper...
Reprogramming Rejects - 11/12/2007
... of a service bulletin? Failure code 93 pertains to a service bulletin / Failure code 95 for a special policy repair. ...
Forum - 09/19/2007
... utilize to resolve a customer concern in a timely manner, including maintenance letter, component coverage letter, GMPP, and dealership participation, to name a few. At no time is it recommended that the customer be referred to the Customer Assistance...
Service Update Bulletin - 07/28/2016
... may perform the service procedure on involved vehicles during the New Vehicle Limited Warranty Coverage period. Confirm that the VIN is involved in the SUB, via IVH or through the list of vehicles in dealer inventory that is available on the Field...
Towing - 10/26/2016
... Roadside is a complimentary program that comes with the purchase of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation. If the customer...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... or not a repair is covered under the 12 month/12,000 mile certified warranty. This warranty coverage is not bumper-to-bumper. The guide may be found by selecting the Library Tab at the top in GlobalConnect, then selecting Service/Warranty. It is also...
Part Number Requests - 09/04/2013
... with selecting the appropriate part, and in some cases, repair information, such as the need for special tools or training, availability of reman or exchange components, and installation tips. It may also be helpful to refer the customer to the service...
Over-The-Counter Part Warranties - 10/01/2013
... and printed as a resource for both service advisors and parts counter staff to explain warranty coverage on parts to customers. ...
Maintenance - 07/03/2013
... Maintenance2014 Chevrolet 2-Year Maintenance GuidelinesThese publications provide program details, coverage, labour operation(s), reimbursement, and specific program requirements. For example, the Pro-Grade Protection Program features an oil and...
Reject of the Month - 07/02/2012
... contracts should be questioned, at time of write up, regarding policy information; e.g. term, coverage, deductible. The dealer should still continue to support the customer with their individual repair scenario. The new empowerment...
Dealer Installed Accessories - 06/06/2012
... I-labour operation in IVH, the repairing dealer didn't have support or justification to provide coverage for the decals. Now, back to the Silverado customer's plight. Thankfully the service advisor discussed the installation with the warranty...
GWM Enhancements - 03/08/2012
... several enhancements. Transaction flags now include: Customer Enthusiasm - Non Warrantable Repair, Special Policy, Policy, and None. Select the transaction flag that applies to the transaction. If a transaction flag was selected in error, select the...
WSC Rejects - 03/11/2013
... or customer reimbursement expenses are entered in the miscellaneous net item field.Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
You're Being Watched! - 06/08/2011
... without showing signs of improvement, you may be contacted by your DMA or the Field Warranty Specialist. ...
Reject of the Month - 04/27/2011
... reject associated with a parts warranty claim is for repairs that have been performed beyond the coverage term.The key to avoiding this reject is to take preventative steps before beginning the repair. While the service department can be very busy, checking...
Customer Enthusiasm Repairs - 09/16/2010
... the start. There may be times when maintaining customer loyalty requires care beyond the warranty coverage. Taking ownership of customer concerns such as broken interior trim or oil changes may sometimes make all the difference and prevent the customer...
Parts Incompatibility Reject - 10/14/2011
... pitted. The vehicle had just 18,000 miles and should have been well within the base warranty. The coverage was confirmed in IVH and it was determined that this was a warrantable claim.The assist steps were replaced and the customer was sent on their...
The New Certified Pre-Owned Program - 09/19/2011
... vehicle that has had the Lemon Law enacted. Ineligible vehicles include new vehicles, promotional, special event, GM company owned vehicles that are eligible to be sold as new, or dealer daily rental and demonstrator vehicles with less than 7,500 miles....
Dealership Empowerment and Correct Documentation - 01/19/2012
... appreciative customers and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... Refurbished parts have been inspected, tested, and if in working condition, repackaged. Warranty coverage is typically the same as what a new part would be. Beginning October 17th, 2011, a document has been added to parts packaging that is intended...
Anatomy of a Warranty Block - 04/27/2011
... is a warranty block? A warranty block is essentially the removal of some or all warranty coverage on a vehicle. Basically, warranty repair claims may not be processed for labour operations that are included in the block. The warranty block can be specific...
July 2011 Recall Update - 06/30/2011
... government standards for side impact protection but the right rear seating position may not have coverage of the roof-rail airbag in certain frontal and side impact situations. Customer Satisfaction Recall 11186 - Reduced Battery Voltage-Replace Battery:...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... all fluids are drained and the assembly is properly packaged. WPC allows for reimbursement when special packaging situations arise, including draining and sealing components to prevent leakage. Reimbursement is at a rate for unskilled labour and is claimed...
Policy and Customer Participation - 10/08/2012
... expired for the repair needed to their vehicle, they may ask their service advisor for warranty coverage anyway. The request is presented to service management and a decision is made. The decision should factor in the customer's expectations, the vehicle...
The Way it Used to Be - 12/18/2012
... purchased prior to this date will have the 12 month/12,000 mile warranty. Powertrain warranty coverage for all GM vehicles, beginning with the 2007 model year, is 5 years/100,000 miles. Cadillac and Buick powertrain is now 6 years/70,000 miles beginning...
Qualifying for a Rental Vehicle - 02/07/2012
... performed, they are eligible for courtesy transportation options whether they still have warranty coverage or not. Unless the recall requires the vehicle to be in the dealership overnight or the vehicle is not safe to drive, they only qualify for a shuttle,...
A Review of Roadside Assistance - 02/07/2012
... not part of the New Vehicle Limited warranty, but to your customer, it is every bit as valuable, especially if they find themselves stranded. Remind your customers that if they ever find themselves in need of any of these services, help is just a ph...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
... are covered by GM against defects in material or workmanship under the bumper-to-bumper warranty coverage, including tires. For these model years, defective tires are replaced on a pro-rated adjustment based on the vehicle mileage. Tread depth measurements...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
2013 Policy & Procedure Update - 06/19/2013
... water contamination or incorrect fuel may not be covered. Article 1.2.4.10 reflects the new coverage for service replacement parts:- Dealer installed part warranty 12 months/unlimited miles- Dealer over the counter part warranty 12 months...
Authorization Codes - 01/10/2014
... was covered under the powertrain warranty but the service advisor didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part...
Filing and Supporting Documentation - 01/21/2015
... battery warranty statement removed from batteries replaced under the bumper-to-bumper coverageService history printouts, IVH, or Service Workbench DashboardGM-issued authorizations and approvalsWarranty transaction submission recordsTransportation transaction...
Ignition Switch Recall Update - 07/01/2014
... WPC request to be generated for these same parts. It is necessary to send an email to your WSC specialist to obtain a waiver of the second request. Without this waiver the claim may be subject to debit. 30 waiver requests may be included per email. Certified...
Returning Parts to the Warranty Parts Center - 07/01/2014
... to the job card and enter the core part number and the core amount in technician comments. Special packaging costs, if any, will be reimbursed if claimed in net item freight and postage. Most parts are returned in their original packaging, however, if...
Warranty Parts Expediting - 08/05/2014
... it may be express shipped to reach the service agent more quickly. Parts ordered via Customer Special Order, for normal circumstances, will arrive at the dealership at the normal shipping times, which vary from location to location. There will...
When the Service Manager is Away - 06/30/2015
... a Service Director, Service Manager, Shop Foreman, or an Assistant Service Manager, you have the coverage needed for vacation and sick time. If your Service Manager is the one and only, a backup manager is your protection in case of an audit. ...
Dealership Empowerment - 01/11/2016
... for doing so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for...
... or customer reimbursement expenses are entered in the miscellaneous net item field.Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
You're Being Watched! - 06/08/2011
... without showing signs of improvement, you may be contacted by your DMA or the Field Warranty Specialist. ...
Reject of the Month - 04/27/2011
... reject associated with a parts warranty claim is for repairs that have been performed beyond the coverage term.The key to avoiding this reject is to take preventative steps before beginning the repair. While the service department can be very busy, checking...
Customer Enthusiasm Repairs - 09/16/2010
... the start. There may be times when maintaining customer loyalty requires care beyond the warranty coverage. Taking ownership of customer concerns such as broken interior trim or oil changes may sometimes make all the difference and prevent the customer...
Parts Incompatibility Reject - 10/14/2011
... pitted. The vehicle had just 18,000 miles and should have been well within the base warranty. The coverage was confirmed in IVH and it was determined that this was a warrantable claim.The assist steps were replaced and the customer was sent on their...
The New Certified Pre-Owned Program - 09/19/2011
... vehicle that has had the Lemon Law enacted. Ineligible vehicles include new vehicles, promotional, special event, GM company owned vehicles that are eligible to be sold as new, or dealer daily rental and demonstrator vehicles with less than 7,500 miles....
Dealership Empowerment and Correct Documentation - 01/19/2012
... appreciative customers and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... Refurbished parts have been inspected, tested, and if in working condition, repackaged. Warranty coverage is typically the same as what a new part would be. Beginning October 17th, 2011, a document has been added to parts packaging that is intended...
Anatomy of a Warranty Block - 04/27/2011
... is a warranty block? A warranty block is essentially the removal of some or all warranty coverage on a vehicle. Basically, warranty repair claims may not be processed for labour operations that are included in the block. The warranty block can be specific...
July 2011 Recall Update - 06/30/2011
... government standards for side impact protection but the right rear seating position may not have coverage of the roof-rail airbag in certain frontal and side impact situations. Customer Satisfaction Recall 11186 - Reduced Battery Voltage-Replace Battery:...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... all fluids are drained and the assembly is properly packaged. WPC allows for reimbursement when special packaging situations arise, including draining and sealing components to prevent leakage. Reimbursement is at a rate for unskilled labour and is claimed...
Policy and Customer Participation - 10/08/2012
... expired for the repair needed to their vehicle, they may ask their service advisor for warranty coverage anyway. The request is presented to service management and a decision is made. The decision should factor in the customer's expectations, the vehicle...
The Way it Used to Be - 12/18/2012
... purchased prior to this date will have the 12 month/12,000 mile warranty. Powertrain warranty coverage for all GM vehicles, beginning with the 2007 model year, is 5 years/100,000 miles. Cadillac and Buick powertrain is now 6 years/70,000 miles beginning...
Qualifying for a Rental Vehicle - 02/07/2012
... performed, they are eligible for courtesy transportation options whether they still have warranty coverage or not. Unless the recall requires the vehicle to be in the dealership overnight or the vehicle is not safe to drive, they only qualify for a shuttle,...
A Review of Roadside Assistance - 02/07/2012
... not part of the New Vehicle Limited warranty, but to your customer, it is every bit as valuable, especially if they find themselves stranded. Remind your customers that if they ever find themselves in need of any of these services, help is just a ph...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
... are covered by GM against defects in material or workmanship under the bumper-to-bumper warranty coverage, including tires. For these model years, defective tires are replaced on a pro-rated adjustment based on the vehicle mileage. Tread depth measurements...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
2013 Policy & Procedure Update - 06/19/2013
... water contamination or incorrect fuel may not be covered. Article 1.2.4.10 reflects the new coverage for service replacement parts:- Dealer installed part warranty 12 months/unlimited miles- Dealer over the counter part warranty 12 months...
Authorization Codes - 01/10/2014
... was covered under the powertrain warranty but the service advisor didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part...
Filing and Supporting Documentation - 01/21/2015
... battery warranty statement removed from batteries replaced under the bumper-to-bumper coverageService history printouts, IVH, or Service Workbench DashboardGM-issued authorizations and approvalsWarranty transaction submission recordsTransportation transaction...
Ignition Switch Recall Update - 07/01/2014
... WPC request to be generated for these same parts. It is necessary to send an email to your WSC specialist to obtain a waiver of the second request. Without this waiver the claim may be subject to debit. 30 waiver requests may be included per email. Certified...
Returning Parts to the Warranty Parts Center - 07/01/2014
... to the job card and enter the core part number and the core amount in technician comments. Special packaging costs, if any, will be reimbursed if claimed in net item freight and postage. Most parts are returned in their original packaging, however, if...
Warranty Parts Expediting - 08/05/2014
... it may be express shipped to reach the service agent more quickly. Parts ordered via Customer Special Order, for normal circumstances, will arrive at the dealership at the normal shipping times, which vary from location to location. There will...
When the Service Manager is Away - 06/30/2015
... a Service Director, Service Manager, Shop Foreman, or an Assistant Service Manager, you have the coverage needed for vacation and sick time. If your Service Manager is the one and only, a backup manager is your protection in case of an audit. ...
Dealership Empowerment - 01/11/2016
... for doing so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for...
Effective Use of Authorization Codes - 02/02/2016
... was covered under the powertrain warranty but the service advisor didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair, it's entirely possible that the customer paid for part...
Warranty Parts Center - 10/26/2016
... applicable, may be reimbursed in the net items section in the "freight and postage" field. Special packaging situations such as crating an engine assembly, reassembly of components, or draining and sealing components to prevent leakage may be reimbursed...
Reducing Comebacks - 11/29/2016
... claim the freight charges in the Freight & Postage net item field. This field is reserved for special packaging situations such as; crating an engine assembly, reassembly of components, or draining and sealing components in order to prevent leakage...
Servicing Vehicles from Canada - 04/28/2016
... that must be taken prior to making those repairs. The US service agent must verify warranty coverage by performing an IVH. They must also verify eligibility by verifying the customer's residency with either requesting a copy of their driver's license...
Warranty Performance Analysis - 07/02/2010
... and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops that change oil, replace mufflers, etc.? Have such businesses grown around you while you grew into a limited amount of space?When you reach...
Goodwill Tools - 03/26/2024
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Cadillac CPO Limited Warranty - 05/04/2022
... service visit when the CPO warranty is in effect. This new warranty offers miles more coverage than the previous Certified Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell...
What Would You Do? 02/08 - 02/25/2008
... and MOPAR warranty? Since the engine was purchased over-the-counter, the customer would get coverage for parts only and the customer would be responsible for the labor costs of the repair. OR... Since the failure was due to improper installation and...
Converter Labor Operation - 12/04/2007
... VIN; provided VIN is invalid. Converter, Oxidation Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7 Diagnosis Time:...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: OLD RECALL #07217 - 06/19/2009
... #07-00-89-037A. Important: Eligibility for Courtesy Transportation related to product recalls and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service...
Re: Transportation Damage claims - 11/18/2009
... GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term...
Re: GMPP MAINTENANCE - 11/19/2010
... 10/09)provides good information on the Cadillac XLR Premium Care Program. The program provides coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... understanding, the accessories sold to the customer as add ons to the vehicle sale just have 12/12 coverage. I have someone debating that with me. Any help will be greatly appreciated. [/quote] If I am understanding you correctly, you are wondering...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... I AM NOT SEEING.... [/quote] If you go with the over the counter purchase the customer's coverage would be expired. If you go with the installation, it would still be under warranty by 2 days. BUT, does anyone know if the installation has to be by...
Forum - 09/14/2017
... 48 Warranty Coverage Summary of covered and non-covered components…………........…………… and The restricted operations are at the very end of the guide in Appendix B....
Forum - 09/11/2017
... document page of what sort of add ons are allowed like they do with Emissions, Hybrid, Diesel...coverages. *Also check out the GM Labor Operations Add-Ons card in the Resources here on JL. ...
Forum - 02/02/2017
... action bulletin specifically includes provisions for Courtesy Transportation beyond the Warranty Coverage period...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Brake Warranty Documentation - 05/25/2016
... worn unevenly may be considered as a warranty repair, and service agents should consider warranty coverage for worn brake pads up to 24,000 miles. Submit as a customer enthusiasm transaction with service management approval." I inherited another printed...
What Would You Do - 12/15 - 12/01/2015
... The service advisor reviewed the Applicable Warranty section of IVH and noticed that the VIN had coverage through October 30, or 27,000 miles. The job card was written for the performance of the maintenance service, which was completed by the technician,...
What Would You Do - 01/16 - 01/11/2016
... should the transaction be submitted? Since the vehicle is outside of the bumper-to-bumper warranty coverage period, would it be best handled as a Policy Decision?...
NEW GLOBAL - 07/16/2015
... will be no Global Warrrany user manual, no manuals for the warranty maintenance programs, warranty coverage at a glance, etc. So far I can suggest to get the maintenance programs you can have a seperate account for: GMPROGRAMINFO.COM the username...
Re: 2015 TOP OFF DEF - 12/18/2014
... scheduled maintenance coverage will provide owners select required services, for 2 years or 24,000 miles, whichever occurs first.Customers are limited to four service events during the service period. â- â- ACDelco Oil and filter change (Cruze Diesel...
... was covered under the powertrain warranty but the service advisor didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair, it's entirely possible that the customer paid for part...
Warranty Parts Center - 10/26/2016
... applicable, may be reimbursed in the net items section in the "freight and postage" field. Special packaging situations such as crating an engine assembly, reassembly of components, or draining and sealing components to prevent leakage may be reimbursed...
Reducing Comebacks - 11/29/2016
... claim the freight charges in the Freight & Postage net item field. This field is reserved for special packaging situations such as; crating an engine assembly, reassembly of components, or draining and sealing components in order to prevent leakage...
Servicing Vehicles from Canada - 04/28/2016
... that must be taken prior to making those repairs. The US service agent must verify warranty coverage by performing an IVH. They must also verify eligibility by verifying the customer's residency with either requesting a copy of their driver's license...
Warranty Performance Analysis - 07/02/2010
... and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops that change oil, replace mufflers, etc.? Have such businesses grown around you while you grew into a limited amount of space?When you reach...
Goodwill Tools - 03/26/2024
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Cadillac CPO Limited Warranty - 05/04/2022
... service visit when the CPO warranty is in effect. This new warranty offers miles more coverage than the previous Certified Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell...
What Would You Do? 02/08 - 02/25/2008
... and MOPAR warranty? Since the engine was purchased over-the-counter, the customer would get coverage for parts only and the customer would be responsible for the labor costs of the repair. OR... Since the failure was due to improper installation and...
Converter Labor Operation - 12/04/2007
... VIN; provided VIN is invalid. Converter, Oxidation Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7 Diagnosis Time:...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: OLD RECALL #07217 - 06/19/2009
... #07-00-89-037A. Important: Eligibility for Courtesy Transportation related to product recalls and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service...
Re: Transportation Damage claims - 11/18/2009
... GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term...
Re: GMPP MAINTENANCE - 11/19/2010
... 10/09)provides good information on the Cadillac XLR Premium Care Program. The program provides coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... understanding, the accessories sold to the customer as add ons to the vehicle sale just have 12/12 coverage. I have someone debating that with me. Any help will be greatly appreciated. [/quote] If I am understanding you correctly, you are wondering...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... I AM NOT SEEING.... [/quote] If you go with the over the counter purchase the customer's coverage would be expired. If you go with the installation, it would still be under warranty by 2 days. BUT, does anyone know if the installation has to be by...
Forum - 09/14/2017
... 48 Warranty Coverage Summary of covered and non-covered components…………........…………… and The restricted operations are at the very end of the guide in Appendix B....
Forum - 09/11/2017
... document page of what sort of add ons are allowed like they do with Emissions, Hybrid, Diesel...coverages. *Also check out the GM Labor Operations Add-Ons card in the Resources here on JL. ...
Forum - 02/02/2017
... action bulletin specifically includes provisions for Courtesy Transportation beyond the Warranty Coverage period...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Brake Warranty Documentation - 05/25/2016
... worn unevenly may be considered as a warranty repair, and service agents should consider warranty coverage for worn brake pads up to 24,000 miles. Submit as a customer enthusiasm transaction with service management approval." I inherited another printed...
What Would You Do - 12/15 - 12/01/2015
... The service advisor reviewed the Applicable Warranty section of IVH and noticed that the VIN had coverage through October 30, or 27,000 miles. The job card was written for the performance of the maintenance service, which was completed by the technician,...
What Would You Do - 01/16 - 01/11/2016
... should the transaction be submitted? Since the vehicle is outside of the bumper-to-bumper warranty coverage period, would it be best handled as a Policy Decision?...
NEW GLOBAL - 07/16/2015
... will be no Global Warrrany user manual, no manuals for the warranty maintenance programs, warranty coverage at a glance, etc. So far I can suggest to get the maintenance programs you can have a seperate account for: GMPROGRAMINFO.COM the username...
Re: 2015 TOP OFF DEF - 12/18/2014
... scheduled maintenance coverage will provide owners select required services, for 2 years or 24,000 miles, whichever occurs first.Customers are limited to four service events during the service period. â- â- ACDelco Oil and filter change (Cruze Diesel...
Re: LPO for Camaro - 12/29/2010
... will know this is a dealer installed accessory package and this gives those accessories warranty coverage under the basic warranty....
Re: What constitutes tampering? - 01/04/2011
... parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-GM part and/or control module calibration. The only...
Re: What constitutes tampering? - 01/06/2011
... parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-GM part and/or control module calibration. The only...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
Towing - 03/02/2011
... damage or failure. • The breakdown is due to a defective part that is covered by warranty, special policy adjustment or campaign. • The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown to the nearest...
Re: Would you submit this as warranty? - 04/26/2011
... Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for seat repair with sublet code S2. I also I think...
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: CPO Maintenance Plan - 04/05/2013
... MPVI Z2330 pays $60.00 Diesel LOF, tire rotate and MPVI M0021 and MOO17 are for GMPP Smart Care coverage NOT for C/B/G pre-owned claims. Let me know if you need help with that as well....
Forum - 04/25/2018
... appears to me that the battery warranty for one replaced under bumper to bumper ends when the base coverage ends on the car and does not extend for 12 months as it did previously If this is not correct then someone needs to educate me because that is...
Forum - 04/26/2018
... See the appropriate ACDelco Battery Warranty Sheet for a part number listing with warranty coverage (7A-31: Non-Commercial Retail Adjustments or 7A-29: Fleet and Commercial Applications). ...
Forum - 12/26/2017
... Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty No extended coverage is available as the original equipment battery is only warranted for the term of the Bumper-to-Bumper warranty. The customer is responsible for...
Forum - 11/16/2018
... but I have done it. I look at it as a convenience for the customer, as long as they are in proper coverage we do it. I mean, we aren't silly about it but sometimes it takes a while to pinpoint something that doesn't pay that much. I tried billing a shuttle...
Forum - 03/05/2019
... that helps. They get pictures of the damage and send it to my phone, or email, and I save it in a special file for Transprt Damages. These pictures are technically only required if damage is over $500, but we have no clue the exact dollar amount at arrival,...
Forum - 04/09/2019
... only. Parts only warranty when consumer repaired or when installed in non-highway application. Coverage limited to defects in material and-or workmanship of the specific part only. The dealer must be furnished with the purchaser's original repair order...
Forum - 09/19/2023
... do we have to contact GM for them to actually update the maintenance charts to include vehicle coverage? Who among us can not name 8 to 10 vehicles or engine sizes that aren't even listed on the chart? When you do feedback they email you 3 weeks later...
Forum - 10/10/2023
... for Q1 2024. If you have any questions, please contact your Warranty Support Center (WSC) Specialist. ...
Forum - 02/22/2023
... is inoperative (See Article 1.1.4). B. Concealed Damage is Discovered (See Article 1.1.7 – Special Inspection Situation). C. When damage is found after an STI delivery (See Article 1.1.2 - Vehicle Delivery) Within 3 working days of the vehicle...
LTG Frequently Asked Questions - 09/22/2020
... includes things like work area preparation, reading technical literature, obtaining and returning special tools, personal allowance, and repair variation. Diagnosis add time is available on many ELECTRICAL service procedures as these are often the most...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... and flexible content, which is model-specific. The flexible content is listed in the “Special Inspection Items” section of the PDI form and emphasizes things which require extra attention during the PDI process. These items typically involve...
Dealer Owned Warranty Repairs - 06/23/2020
... stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing is not considered a defect....
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... have agreed to complete all required sales and service training and to purchase and maintain all special tools and equipment for Chevrolet Electric Models. Only Chevrolet dealers who agreed to these terms by signing the Chevrolet Dealer Electric Models...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... transaction. If the original installation was an IBP part, contact the IBP supplier for warranty coverage. Labor may be processed through GWM for warranty repairs approved the accessory manufacturer. Refer to bulletin 11-00-89-002. Global Message GCUS-9-11241...
New Rental Policy Guidelines - 05/25/2022
... (WSC). Dealers must attach a copy of the email correspondence showing DVM engagement. All WSC Specialists have been informed of the above exception policies. Obtaining pre-authorization via the Dealer Aftersales Empowerment portal for rentals 10 or more...
... will know this is a dealer installed accessory package and this gives those accessories warranty coverage under the basic warranty....
Re: What constitutes tampering? - 01/04/2011
... parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-GM part and/or control module calibration. The only...
Re: What constitutes tampering? - 01/06/2011
... parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-GM part and/or control module calibration. The only...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
Towing - 03/02/2011
... damage or failure. • The breakdown is due to a defective part that is covered by warranty, special policy adjustment or campaign. • The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown to the nearest...
Re: Would you submit this as warranty? - 04/26/2011
... Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for seat repair with sublet code S2. I also I think...
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: CPO Maintenance Plan - 04/05/2013
... MPVI Z2330 pays $60.00 Diesel LOF, tire rotate and MPVI M0021 and MOO17 are for GMPP Smart Care coverage NOT for C/B/G pre-owned claims. Let me know if you need help with that as well....
Forum - 04/25/2018
... appears to me that the battery warranty for one replaced under bumper to bumper ends when the base coverage ends on the car and does not extend for 12 months as it did previously If this is not correct then someone needs to educate me because that is...
Forum - 04/26/2018
... See the appropriate ACDelco Battery Warranty Sheet for a part number listing with warranty coverage (7A-31: Non-Commercial Retail Adjustments or 7A-29: Fleet and Commercial Applications). ...
Forum - 12/26/2017
... Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty No extended coverage is available as the original equipment battery is only warranted for the term of the Bumper-to-Bumper warranty. The customer is responsible for...
Forum - 11/16/2018
... but I have done it. I look at it as a convenience for the customer, as long as they are in proper coverage we do it. I mean, we aren't silly about it but sometimes it takes a while to pinpoint something that doesn't pay that much. I tried billing a shuttle...
Forum - 03/05/2019
... that helps. They get pictures of the damage and send it to my phone, or email, and I save it in a special file for Transprt Damages. These pictures are technically only required if damage is over $500, but we have no clue the exact dollar amount at arrival,...
Forum - 04/09/2019
... only. Parts only warranty when consumer repaired or when installed in non-highway application. Coverage limited to defects in material and-or workmanship of the specific part only. The dealer must be furnished with the purchaser's original repair order...
Forum - 09/19/2023
... do we have to contact GM for them to actually update the maintenance charts to include vehicle coverage? Who among us can not name 8 to 10 vehicles or engine sizes that aren't even listed on the chart? When you do feedback they email you 3 weeks later...
Forum - 10/10/2023
... for Q1 2024. If you have any questions, please contact your Warranty Support Center (WSC) Specialist. ...
Forum - 02/22/2023
... is inoperative (See Article 1.1.4). B. Concealed Damage is Discovered (See Article 1.1.7 – Special Inspection Situation). C. When damage is found after an STI delivery (See Article 1.1.2 - Vehicle Delivery) Within 3 working days of the vehicle...
LTG Frequently Asked Questions - 09/22/2020
... includes things like work area preparation, reading technical literature, obtaining and returning special tools, personal allowance, and repair variation. Diagnosis add time is available on many ELECTRICAL service procedures as these are often the most...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... and flexible content, which is model-specific. The flexible content is listed in the “Special Inspection Items” section of the PDI form and emphasizes things which require extra attention during the PDI process. These items typically involve...
Dealer Owned Warranty Repairs - 06/23/2020
... stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing is not considered a defect....
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... have agreed to complete all required sales and service training and to purchase and maintain all special tools and equipment for Chevrolet Electric Models. Only Chevrolet dealers who agreed to these terms by signing the Chevrolet Dealer Electric Models...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... transaction. If the original installation was an IBP part, contact the IBP supplier for warranty coverage. Labor may be processed through GWM for warranty repairs approved the accessory manufacturer. Refer to bulletin 11-00-89-002. Global Message GCUS-9-11241...
New Rental Policy Guidelines - 05/25/2022
... (WSC). Dealers must attach a copy of the email correspondence showing DVM engagement. All WSC Specialists have been informed of the above exception policies. Obtaining pre-authorization via the Dealer Aftersales Empowerment portal for rentals 10 or more...
Reject of the Month - October 2021 - 10/01/2021
... Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With all claim information accurate (including the VIN, job card open/closed...
Service Update Bulletin - 07/25/2023
... may perform the service procedure on involved vehicles during the New Vehicle Limited Warranty Coverage period. Confirm that the VIN is involved in the SUB, via IVH/Service Workbench or through the MAXIS app in GlobalConnect. The dealer reports...
Start the Year Off Strong - 12/26/2023
... IVH to make sure that the field action is open and hasn’t be previously performed, this is especially important when attempting to program a vehicle. The comments field of the transaction should provide the support for the authorization request....
GM Authorization - 02/26/2024
... or customer reimbursement expenses are entered in the miscellaneous net item field. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Approved PDI Fluid Adds - 10/28/2022
... engines (RPO L5P) at the time of the vehicle Pre-Delivery Inspection, up to 2.5 gallons. This special inspection item is included on the applicable 2017 and newer model year Pre-Delivery Inspection Forms. When adding DEF during PDI, dealers must submit...
Dongle Devices - 11/22/2022
... for it. The codes can be helpful when dispatching repairs to specific technicians, based on their specialty. GM SAVI is designed to speed up the write up process. When using SAVI, the dongle will collect a vehicle’s VIN, odometer, make, model...
Warranty Parts Expediting - 05/25/2022
... part number(s) of the expedited part(s) in comments. For parts obtained from GM through Customer Special Order-3 (CSO-3) shipping, GM will reimburse the actual CSO-3 shipping charges. Shipping charges are also claimed in Net Item/Parts Expediting. A...
Reject of the Month - September 2022 - 08/22/2022
... Policies and Procedures Article 5.8.3 supports GM’s policy for warranty coverage of customer purchased ACDelco 12-Volt batteries. Dealers must not submit a warranty transaction or a policy adjustment for the battery to GWM. The dealer must handle...
CPO Chevrolet Buick GMC Program - 08/22/2022
... vehicles provides a 12 month, limited base warranty. This warranty also increases the Powertrain coverage to 6 years or 100,000 miles. To certify a vehicle, it must go through a 172-point inspection and repairs found during the inspection must be made...
Powertrain Components and Part Warranty - 03/23/2023
... financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer to give them the longer warranty when they are still under the powertrain warranty. The Consumer Parts and...
Rental Reimbursement - 11/21/2022
... Allowance. Dealers must attach a copy of the email correspondence showing DVM engagement. All WSC Specialists have been informed of the above exception policies. The expiration date of this article message is December 30th, 2022. After that date you...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... reads “Policy adjustment – Request Policy on a vehicle with Extended Service Contract coverage”. The request will be reviewed by the dealer’s DSM and if approved, the transaction will need to be GM authorized. It’s...
Courtesy Transportation - 08/22/2017
... Transportation Article (1.4) within the Service Policies and Procedures Manual and the Program Coverage and Eligibility section of Bulletin 07-00-89-037 support the use of courtesy transportation if the component being serviced is within the terms of...
Chemical Spotting and Rail Dust - 07/25/2017
... of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time...
Debits - 06/19/2017
... Transportation Article (1.4) within the Service Policies and Procedures Manual and the Program Coverage and Eligibility section of Bulletin 07-00-89-037 support the use of courtesy transportation if the component being serviced is within the terms of...
Process Changes to the WPC Program - 01/23/2017
... at the dealership, email the completed WPC Parts Waiver Form to your Warranty Support Center specialist. This form is also found in Service Forms. GM pays administrative allowance for returning parts and document only requests. After the part(s) and...
Compliance - 03/21/2017
... warranty reimbursement if the field action specifically includes provisions beyond the warranty coverage period or if the service agent contacts the DMA for authorization on a case-by-case basis. Courtesy transportation includes one and two way shuttle,...
What is Customer Enthusiasm? - 12/21/2017
... to assist with vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship. Since these types of expenses are normally the customer’s responsibility,...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... the PET is completed by line. After entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must...
Tire Replacement - 11/21/2017
... and the Labor Time Guide for the manufacturer specific labor operation. Details regarding the coverage, and the proration chart, are listed in the customer’s Limited Warranty and Owner Information Booklet included in the glovebox materials. The...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect in materials or workmanship. This expense would normally be the customer’s responsibility but the...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... covered under the terms of the powertrain warranty and the vehicle still has powertrain warranty coverage. If the recall bulletin specifically includes provisions for courtesy transportation, a labor operation for all courtesy transportation options...
Important Bulletin Updates - 03/27/2020
... the P&P references have been removed. Check out the most recent version of the Tire Warranty Coverage Reference card. Bulletin 06-00-89-026P - The Customer Concern Not Duplicated Labor Operation Numbers bulletin has been revised to include the 2020...
Reject of the Month - June 2020 - 05/29/2020
... when vehicle came in), submit the completed Parts Waiver form to your designated Warranty Support Specialist at the WSC. Consider the following scenario, a submitted warranty transaction was accepted for payment for the replacement of a transmission....
Shuttle Service Temporarily Expanded - 05/29/2020
Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing....
... Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With all claim information accurate (including the VIN, job card open/closed...
Service Update Bulletin - 07/25/2023
... may perform the service procedure on involved vehicles during the New Vehicle Limited Warranty Coverage period. Confirm that the VIN is involved in the SUB, via IVH/Service Workbench or through the MAXIS app in GlobalConnect. The dealer reports...
Start the Year Off Strong - 12/26/2023
... IVH to make sure that the field action is open and hasn’t be previously performed, this is especially important when attempting to program a vehicle. The comments field of the transaction should provide the support for the authorization request....
GM Authorization - 02/26/2024
... or customer reimbursement expenses are entered in the miscellaneous net item field. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Approved PDI Fluid Adds - 10/28/2022
... engines (RPO L5P) at the time of the vehicle Pre-Delivery Inspection, up to 2.5 gallons. This special inspection item is included on the applicable 2017 and newer model year Pre-Delivery Inspection Forms. When adding DEF during PDI, dealers must submit...
Dongle Devices - 11/22/2022
... for it. The codes can be helpful when dispatching repairs to specific technicians, based on their specialty. GM SAVI is designed to speed up the write up process. When using SAVI, the dongle will collect a vehicle’s VIN, odometer, make, model...
Warranty Parts Expediting - 05/25/2022
... part number(s) of the expedited part(s) in comments. For parts obtained from GM through Customer Special Order-3 (CSO-3) shipping, GM will reimburse the actual CSO-3 shipping charges. Shipping charges are also claimed in Net Item/Parts Expediting. A...
Reject of the Month - September 2022 - 08/22/2022
... Policies and Procedures Article 5.8.3 supports GM’s policy for warranty coverage of customer purchased ACDelco 12-Volt batteries. Dealers must not submit a warranty transaction or a policy adjustment for the battery to GWM. The dealer must handle...
CPO Chevrolet Buick GMC Program - 08/22/2022
... vehicles provides a 12 month, limited base warranty. This warranty also increases the Powertrain coverage to 6 years or 100,000 miles. To certify a vehicle, it must go through a 172-point inspection and repairs found during the inspection must be made...
Powertrain Components and Part Warranty - 03/23/2023
... financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer to give them the longer warranty when they are still under the powertrain warranty. The Consumer Parts and...
Rental Reimbursement - 11/21/2022
... Allowance. Dealers must attach a copy of the email correspondence showing DVM engagement. All WSC Specialists have been informed of the above exception policies. The expiration date of this article message is December 30th, 2022. After that date you...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... reads “Policy adjustment – Request Policy on a vehicle with Extended Service Contract coverage”. The request will be reviewed by the dealer’s DSM and if approved, the transaction will need to be GM authorized. It’s...
Courtesy Transportation - 08/22/2017
... Transportation Article (1.4) within the Service Policies and Procedures Manual and the Program Coverage and Eligibility section of Bulletin 07-00-89-037 support the use of courtesy transportation if the component being serviced is within the terms of...
Chemical Spotting and Rail Dust - 07/25/2017
... of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time...
Debits - 06/19/2017
... Transportation Article (1.4) within the Service Policies and Procedures Manual and the Program Coverage and Eligibility section of Bulletin 07-00-89-037 support the use of courtesy transportation if the component being serviced is within the terms of...
Process Changes to the WPC Program - 01/23/2017
... at the dealership, email the completed WPC Parts Waiver Form to your Warranty Support Center specialist. This form is also found in Service Forms. GM pays administrative allowance for returning parts and document only requests. After the part(s) and...
Compliance - 03/21/2017
... warranty reimbursement if the field action specifically includes provisions beyond the warranty coverage period or if the service agent contacts the DMA for authorization on a case-by-case basis. Courtesy transportation includes one and two way shuttle,...
What is Customer Enthusiasm? - 12/21/2017
... to assist with vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship. Since these types of expenses are normally the customer’s responsibility,...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... the PET is completed by line. After entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must...
Tire Replacement - 11/21/2017
... and the Labor Time Guide for the manufacturer specific labor operation. Details regarding the coverage, and the proration chart, are listed in the customer’s Limited Warranty and Owner Information Booklet included in the glovebox materials. The...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect in materials or workmanship. This expense would normally be the customer’s responsibility but the...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... covered under the terms of the powertrain warranty and the vehicle still has powertrain warranty coverage. If the recall bulletin specifically includes provisions for courtesy transportation, a labor operation for all courtesy transportation options...
Important Bulletin Updates - 03/27/2020
... the P&P references have been removed. Check out the most recent version of the Tire Warranty Coverage Reference card. Bulletin 06-00-89-026P - The Customer Concern Not Duplicated Labor Operation Numbers bulletin has been revised to include the 2020...
Reject of the Month - June 2020 - 05/29/2020
... when vehicle came in), submit the completed Parts Waiver form to your designated Warranty Support Specialist at the WSC. Consider the following scenario, a submitted warranty transaction was accepted for payment for the replacement of a transmission....
Shuttle Service Temporarily Expanded - 05/29/2020
Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing....
Disclosure for Non-GM Parts & Accessories - 04/29/2020
... or modification of a vehicle using non-GM approved parts or accessories. Dealers should be especially cautious of accessory companies that claim the installation of their product(s) will not void the factory warranty. When your customer purchases...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... based on the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s...
Sublet Repair - 06/23/2020
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Dealers must supply the sublet facility with genuine GM parts when necessary. Supplied parts must be charged...
Bulletin Tip - 10/23/2019
... normal tire performance attributes. When replacing tires on vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation...
Part Warranty Exceptions - 03/27/2020
... exceptions to GM part warranties and they are seals and/or gaskets and battery warranty coverage. Seals and/or gasket failures within 6 months of installation cannot be covered as a ZPTI parts warranty. The rationale is the gasket or seal was either...
Claiming Parts Expediting - 08/27/2019
... is not available, order the part CSO-3, CSO-4, or CSO-5. CSO-3 is overnight shipping. CSO-4 is a special Saturday delivery, which should only be used if a qualified technician will be available on that Saturday and the dealership can reasonably expect...
Battery Test Procedures - 12/19/2018
... paid. The 15-digit warranty code on the printed slip is examined by the Warranty Support Center specialists to ensure correct testing was performed and the correct battery was installed. If not correct, the claim will be denied. If the battery was tested...
Policy & No PET - 12/19/2018
... the PET as well as the PET adherence calculations. Repairs covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g....
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
... that is listed also rejects for 068, contact the DBC at 888-414-6322 or your Warranty Support Specialist for submission advice. ...
Core Parts - 05/29/2019
... core parts that are not requested by the WPC in the Notification box of GWM or through a WPC Special Part Request, must be returned to GMCCA’s core processing center within 21 days after transaction payment. Core charges are not automatically credited,...
Did You Know? - 07/30/2019
... bulletin, 11-00-89-005, contains key terms and definitions that outline the empowerment program, special labor operations that may be used in specific goodwill situations, and what is considered a customer enthusiasm repair. Refer to Bulletin...
Chemical Spotting and Rail Dust - 07/30/2019
... of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time...
Educating the Team - 08/27/2019
... well as your thoughts, frustrations, and victories. (Go to Forum) Member rchaney makes copies of special policies or anything that rchaney thinks would be important and helpful to the technician, service advisor, or manager and hands them out. This practice...
Chassis Parts and Lifetime Warranty - 06/26/2019
... warranty. If a part is installed while the vehicle is still within its New Vehicle Warranty coverage period, the warranty on that part is the balance of the New Vehicle Warranty, or 12 months, whichever is greater. GM Accessory and Electronic Service...
Bulletin Updates - 02/21/2019
... the 2019MY and to instruct dealers to reference the Applicable Warranties section of IVH for coverage information. As a reminder, battery replacement labor operations 4041510 and 4041520 on any 2016 and newer model year vehicle requires GM Authorization...
24 Month Warranty - 04/22/2019
... or had installed. If the original part was installed or purchased in March of 2018, the warranty coverage expired. The same part sold in April of 2018 has almost another year of warranty left. Some parts continue to have only a 12-month warranty....
LTG FAQs - 08/27/2019
... includes things like work area preparation, reading technical literature, obtaining and returning special tools, personal allowance, and repair variation. Diagnosis add time is available on many ELECTRICAL service procedures as these are often the most...
Courtesy Transportation - 02/27/2020
... reimbursement. Courtesy transportation may be made available for the following warranty coverage periods: Bumper-to-Bumper warranty, Powertrain warranty (excluding Diesel warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall)...
Recently Revised Bulletins - 04/29/2020
... drivers within the Bumper to Bumper, Powertrain and/or Hybrid specific and Federal Emissions coverage of the New Vehicle Limited Warranty. The revision also documents courtesy transportation expenses are ineligible for repairs performed outside of the...
Sublet Repair Compliancy - 06/25/2018
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Electronic Exchange components are allowed a $45 administrative allowance. Dealers must supply genuine GM...
GM Authorization - 02/20/2018
... customer reimbursement expenses are entered in the miscellaneous net item field. 3. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... increase in the last few months. Without the required attachment, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Below is a list of transaction examples that require an attachment...
Warranty Battery Replacements - 11/29/2016
... and Warranty Replacement Requirements: EL-50313 GR8 Battery Tester, Warranty Code, details for Special Cases (such as a damaged or leaking battery). Information on where to access Software Updates for the EL-50313 tool. And, finally, as a reminder,...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... If the Field Action specifically includes provisions for courtesy transportation beyond warranty coverage, it will be listed in the bulletin. This situation is rare. Courtesy transportation may be used in conjunction with Policy repairs that are...
GM Authorization - 02/28/2023
... customer reimbursement expenses are entered in the miscellaneous net item field. 3. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
... or modification of a vehicle using non-GM approved parts or accessories. Dealers should be especially cautious of accessory companies that claim the installation of their product(s) will not void the factory warranty. When your customer purchases...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... based on the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s...
Sublet Repair - 06/23/2020
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Dealers must supply the sublet facility with genuine GM parts when necessary. Supplied parts must be charged...
Bulletin Tip - 10/23/2019
... normal tire performance attributes. When replacing tires on vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation...
Part Warranty Exceptions - 03/27/2020
... exceptions to GM part warranties and they are seals and/or gaskets and battery warranty coverage. Seals and/or gasket failures within 6 months of installation cannot be covered as a ZPTI parts warranty. The rationale is the gasket or seal was either...
Claiming Parts Expediting - 08/27/2019
... is not available, order the part CSO-3, CSO-4, or CSO-5. CSO-3 is overnight shipping. CSO-4 is a special Saturday delivery, which should only be used if a qualified technician will be available on that Saturday and the dealership can reasonably expect...
Battery Test Procedures - 12/19/2018
... paid. The 15-digit warranty code on the printed slip is examined by the Warranty Support Center specialists to ensure correct testing was performed and the correct battery was installed. If not correct, the claim will be denied. If the battery was tested...
Policy & No PET - 12/19/2018
... the PET as well as the PET adherence calculations. Repairs covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g....
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
... that is listed also rejects for 068, contact the DBC at 888-414-6322 or your Warranty Support Specialist for submission advice. ...
Core Parts - 05/29/2019
... core parts that are not requested by the WPC in the Notification box of GWM or through a WPC Special Part Request, must be returned to GMCCA’s core processing center within 21 days after transaction payment. Core charges are not automatically credited,...
Did You Know? - 07/30/2019
... bulletin, 11-00-89-005, contains key terms and definitions that outline the empowerment program, special labor operations that may be used in specific goodwill situations, and what is considered a customer enthusiasm repair. Refer to Bulletin...
Chemical Spotting and Rail Dust - 07/30/2019
... of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time...
Educating the Team - 08/27/2019
... well as your thoughts, frustrations, and victories. (Go to Forum) Member rchaney makes copies of special policies or anything that rchaney thinks would be important and helpful to the technician, service advisor, or manager and hands them out. This practice...
Chassis Parts and Lifetime Warranty - 06/26/2019
... warranty. If a part is installed while the vehicle is still within its New Vehicle Warranty coverage period, the warranty on that part is the balance of the New Vehicle Warranty, or 12 months, whichever is greater. GM Accessory and Electronic Service...
Bulletin Updates - 02/21/2019
... the 2019MY and to instruct dealers to reference the Applicable Warranties section of IVH for coverage information. As a reminder, battery replacement labor operations 4041510 and 4041520 on any 2016 and newer model year vehicle requires GM Authorization...
24 Month Warranty - 04/22/2019
... or had installed. If the original part was installed or purchased in March of 2018, the warranty coverage expired. The same part sold in April of 2018 has almost another year of warranty left. Some parts continue to have only a 12-month warranty....
LTG FAQs - 08/27/2019
... includes things like work area preparation, reading technical literature, obtaining and returning special tools, personal allowance, and repair variation. Diagnosis add time is available on many ELECTRICAL service procedures as these are often the most...
Courtesy Transportation - 02/27/2020
... reimbursement. Courtesy transportation may be made available for the following warranty coverage periods: Bumper-to-Bumper warranty, Powertrain warranty (excluding Diesel warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall)...
Recently Revised Bulletins - 04/29/2020
... drivers within the Bumper to Bumper, Powertrain and/or Hybrid specific and Federal Emissions coverage of the New Vehicle Limited Warranty. The revision also documents courtesy transportation expenses are ineligible for repairs performed outside of the...
Sublet Repair Compliancy - 06/25/2018
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Electronic Exchange components are allowed a $45 administrative allowance. Dealers must supply genuine GM...
GM Authorization - 02/20/2018
... customer reimbursement expenses are entered in the miscellaneous net item field. 3. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... increase in the last few months. Without the required attachment, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Below is a list of transaction examples that require an attachment...
Warranty Battery Replacements - 11/29/2016
... and Warranty Replacement Requirements: EL-50313 GR8 Battery Tester, Warranty Code, details for Special Cases (such as a damaged or leaking battery). Information on where to access Software Updates for the EL-50313 tool. And, finally, as a reminder,...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... If the Field Action specifically includes provisions for courtesy transportation beyond warranty coverage, it will be listed in the bulletin. This situation is rare. Courtesy transportation may be used in conjunction with Policy repairs that are...
GM Authorization - 02/28/2023
... customer reimbursement expenses are entered in the miscellaneous net item field. 3. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Technical Assistance - 03/23/2023
... recommendation to replace a component does not relieve the dealer of the requirement of confirming coverage or obtaining appropriate authorizations when necessary (e.g. Empowerment Portal authorization for an assembly replacement). Once the vehicle...
Chassis Parts Lifetime Warranty - 05/25/2022
... chassis parts fall under the Consumer Parts and Accessories Warranty that provides additional coverage after the standard 24 month/unlimited miles Parts and Accessories Warranty. The following policies apply: A warranty certificate should be issued...
Supporting Documentation - 01/29/2024
... battery warranty statement removed from batteries replaced under the bumper-to-bumper coverage GM-issued authorizations and approvals Transportation transaction carrier delivery receipts Letters of Notification GM Warranty Parts Center parts return/requests...
GM Approvals - 03/23/2024
... of these components are often necessary due to wear and tear rather than a manufacturer defect. Coverage decisions are referred to GM rather than the dealer, so the dealer is taken out of the middle when customers are seeking warranty replacement of...
October 2021 Recall Update - 10/01/2021
... Programmed Correctly: Approximately 2,300 Chevrolet Tahoe Police vehicles, 2021MY, equipped with Special Equipment Option “Single Key System”, may have had the key fobs incorrectly programmed. Dealers are to replace up to 6 new transmitters...
New Technician Add Times for Transmission Repairs - 05/26/2021
... also can act as a disincentive for some technicians to invest in the training needed to become a specialized transmission technician. By listening to many dealership technicians about their concerns with transmission labor times and related transmission...
July 2021 Recall Update - 06/29/2021
... check in the amount of $145.00. Customers that ordered and paid for a Shock and Steel Special Edition package which contained the chrome fender badge, and option CG3 as an orderable combination may have only received the chrome badge. The recall program...
Assembly Repair/Replacement - 03/28/2022
... repairs. The following policies apply: Dealers not possessing the necessary essential special service tools does not justify an assembly replacement. Technicians must follow all applicable GM bulletins and technical instructions for component repair...
Policy Evaluation Tool - 02/23/2022
... repairs that are outside of the applicable time and mileage limitations of the applicable warranty coverage through a policy decision. The Policy Evaluation Tool (PET) is the method that must be used to determine GM participation in the out of...
Part Failures Under a Part Warranty - 10/26/2021
... and Accessories Warranty Quick Reference Chart with detailed information on many part warranty coverages, including ACDelco parts....
Standards of Empowerment - 01/27/2021
... payment from GM, and without the need for GM to be involved in every decision regarding repair coverage. Empowerment levels vary for each dealer with the level based on proper warranty administration, management of overall warranty expense, and...
Battery Notes - 11/25/2020
... in the vehicle history folder. OE batteries that fail outside of the B2B warranty have no extended coverage. The customer is responsible for the replacement cost of the battery. Transactions must not be submitted in GWM for customer purchased ACDelco...
Re: sirius xm - 10/27/2009
... limited to the body, chassis, powertrain, driveline, or components - after final assembly by GM. Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. Installation of non-GM (General...
Re: Taking a Poll - 08/20/2008
... overseeing cashiering,svc and bodyshop payroll,extended warranty processing, customer follow up, special order parts handling, rental and tow payables, I am in charge of all reminder mailings and follow up for maintenance,recalls,etc, and many other...
Re: Taking a Poll - 06/16/2008
... in the service lane, State Inspection Monthly Reports, Cover our Quick Lube Lane when needed. Special Order Parts List (call the customers), run tech hours, (current adm does payroll for service). Anything that would assist our Service Manager. They...
Re: Taking a Poll - 06/18/2008
... I.T., Back up phones for Advisors, Check through next days appts. for recalls/warranty coverage, Rental Program manager, whatever the Service Mgr. throws at me ;-) 13. Yes, and had in dealership training- Both Excellent! 14. Hourly, plus percentage ...
Re: Taking a Poll - 06/11/2008
... looking for good info. VW-- the vw hub and calling the helpline or my warranty field specialist. 5. I would say 50-60 per day. 6. VW claims. There is so much involved in looking up srt's. Everything has it's own seperate punch. ...
Warranty Briefs: Error 834 - 09/11/2018
... to start of warranty". Fortunately, there is a solution. The vehicle technically has warranty coverage but there is not a warranty start date registered with GM because the vehicle has not been sold. In these instances the transaction is authorized and...
Diesel Exhaust Fluid - 08/15/2017
... are ignored, engine speed will be reduced For additional information see the Diesel Engine Special Care section in bulletin 09-00-89-002. is entered in the Parts Field of the ZPDI transaction. ...
Sublet Repairs - 01/24/2024
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Dealers must supply the sublet facility with genuine GM parts when necessary. Supplied parts must be charged out...
Authorizations and Attachments - 06/27/2023
... required document can result in a rejected transaction; without it, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Before we go over the list of situations that require attaching a...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... and EL-52800 Diagnostic Charge Battery Station (DCBS) Battery Tester Warranty Code, details for Special Cases (such as a damaged or leaking battery), Cold Battery Testing, Proactive Alerts, Battery Maintenance Report for New Vehicle Inventory as well...
WPC Parts Return program - 03/09/2022
... was an adjustment, a fluid add only or the part was missing submit a Parts Waiver form to your WSC specialist with an explanation. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found to have a non-warrantable...
Lifetime Parts Warranty - 06/09/2022
... have the lifetime warranty so that their customers are given accurate details of the warranty coverage on the component they just paid to have installed on their vehicle. If the customer has a service contract and one of the covered components is replaced...
Components and Systems - 01/06/2010
... Inflatable Restraint SPEC Specifications SPO Special Parts Order TAC Technical Assistance Center TCASE Transfer Case TCC Torque Converter Clutch TCCM ...
... recommendation to replace a component does not relieve the dealer of the requirement of confirming coverage or obtaining appropriate authorizations when necessary (e.g. Empowerment Portal authorization for an assembly replacement). Once the vehicle...
Chassis Parts Lifetime Warranty - 05/25/2022
... chassis parts fall under the Consumer Parts and Accessories Warranty that provides additional coverage after the standard 24 month/unlimited miles Parts and Accessories Warranty. The following policies apply: A warranty certificate should be issued...
Supporting Documentation - 01/29/2024
... battery warranty statement removed from batteries replaced under the bumper-to-bumper coverage GM-issued authorizations and approvals Transportation transaction carrier delivery receipts Letters of Notification GM Warranty Parts Center parts return/requests...
GM Approvals - 03/23/2024
... of these components are often necessary due to wear and tear rather than a manufacturer defect. Coverage decisions are referred to GM rather than the dealer, so the dealer is taken out of the middle when customers are seeking warranty replacement of...
October 2021 Recall Update - 10/01/2021
... Programmed Correctly: Approximately 2,300 Chevrolet Tahoe Police vehicles, 2021MY, equipped with Special Equipment Option “Single Key System”, may have had the key fobs incorrectly programmed. Dealers are to replace up to 6 new transmitters...
New Technician Add Times for Transmission Repairs - 05/26/2021
... also can act as a disincentive for some technicians to invest in the training needed to become a specialized transmission technician. By listening to many dealership technicians about their concerns with transmission labor times and related transmission...
July 2021 Recall Update - 06/29/2021
... check in the amount of $145.00. Customers that ordered and paid for a Shock and Steel Special Edition package which contained the chrome fender badge, and option CG3 as an orderable combination may have only received the chrome badge. The recall program...
Assembly Repair/Replacement - 03/28/2022
... repairs. The following policies apply: Dealers not possessing the necessary essential special service tools does not justify an assembly replacement. Technicians must follow all applicable GM bulletins and technical instructions for component repair...
Policy Evaluation Tool - 02/23/2022
... repairs that are outside of the applicable time and mileage limitations of the applicable warranty coverage through a policy decision. The Policy Evaluation Tool (PET) is the method that must be used to determine GM participation in the out of...
Part Failures Under a Part Warranty - 10/26/2021
... and Accessories Warranty Quick Reference Chart with detailed information on many part warranty coverages, including ACDelco parts....
Standards of Empowerment - 01/27/2021
... payment from GM, and without the need for GM to be involved in every decision regarding repair coverage. Empowerment levels vary for each dealer with the level based on proper warranty administration, management of overall warranty expense, and...
Battery Notes - 11/25/2020
... in the vehicle history folder. OE batteries that fail outside of the B2B warranty have no extended coverage. The customer is responsible for the replacement cost of the battery. Transactions must not be submitted in GWM for customer purchased ACDelco...
Re: sirius xm - 10/27/2009
... limited to the body, chassis, powertrain, driveline, or components - after final assembly by GM. Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. Installation of non-GM (General...
Re: Taking a Poll - 08/20/2008
... overseeing cashiering,svc and bodyshop payroll,extended warranty processing, customer follow up, special order parts handling, rental and tow payables, I am in charge of all reminder mailings and follow up for maintenance,recalls,etc, and many other...
Re: Taking a Poll - 06/16/2008
... in the service lane, State Inspection Monthly Reports, Cover our Quick Lube Lane when needed. Special Order Parts List (call the customers), run tech hours, (current adm does payroll for service). Anything that would assist our Service Manager. They...
Re: Taking a Poll - 06/18/2008
... I.T., Back up phones for Advisors, Check through next days appts. for recalls/warranty coverage, Rental Program manager, whatever the Service Mgr. throws at me ;-) 13. Yes, and had in dealership training- Both Excellent! 14. Hourly, plus percentage ...
Re: Taking a Poll - 06/11/2008
... looking for good info. VW-- the vw hub and calling the helpline or my warranty field specialist. 5. I would say 50-60 per day. 6. VW claims. There is so much involved in looking up srt's. Everything has it's own seperate punch. ...
Warranty Briefs: Error 834 - 09/11/2018
... to start of warranty". Fortunately, there is a solution. The vehicle technically has warranty coverage but there is not a warranty start date registered with GM because the vehicle has not been sold. In these instances the transaction is authorized and...
Diesel Exhaust Fluid - 08/15/2017
... are ignored, engine speed will be reduced For additional information see the Diesel Engine Special Care section in bulletin 09-00-89-002. is entered in the Parts Field of the ZPDI transaction. ...
Sublet Repairs - 01/24/2024
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Dealers must supply the sublet facility with genuine GM parts when necessary. Supplied parts must be charged out...
Authorizations and Attachments - 06/27/2023
... required document can result in a rejected transaction; without it, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Before we go over the list of situations that require attaching a...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... and EL-52800 Diagnostic Charge Battery Station (DCBS) Battery Tester Warranty Code, details for Special Cases (such as a damaged or leaking battery), Cold Battery Testing, Proactive Alerts, Battery Maintenance Report for New Vehicle Inventory as well...
WPC Parts Return program - 03/09/2022
... was an adjustment, a fluid add only or the part was missing submit a Parts Waiver form to your WSC specialist with an explanation. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found to have a non-warrantable...
Lifetime Parts Warranty - 06/09/2022
... have the lifetime warranty so that their customers are given accurate details of the warranty coverage on the component they just paid to have installed on their vehicle. If the customer has a service contract and one of the covered components is replaced...
Components and Systems - 01/06/2010
... Inflatable Restraint SPEC Specifications SPO Special Parts Order TAC Technical Assistance Center TCASE Transfer Case TCC Torque Converter Clutch TCCM ...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... the overlap: -------------------------------------------------------Water Pump Replacement Special ToolsEN 46104 Water Pump Pulley Holding ToolRemoval Procedure1. Drain the cooling system. Refer to Cooling System Draining and Filling 2. Remove the drive...
What Really Needs to be Printed? - 12/24/2010
... procedure performed prior to a bulletin update. It may even become necessary to provide the WSC Specialist with the document to justify the repairs performed. Investigate Vehicle History (IVH) printouts are listed as examples of supporting documentation....
Z Labour Operations - 09/19/2011
... and filter changeZ2281 $20 off customer pay serviceCadillac Premium Care Maintenance: Maintenance coverage for certain scheduled maintenance concurrent with the 4-year/50,000 mile warranty period. Program began with the 2011 model year. Labour is reimbursed...
Battery Transaction Requirements - 06/02/2023
... to any Alert in the Battery Maintenance Report for consideration of any battery claim. Warranty coverage is ineligible for batteries that fail because the dealership did not take the action recommended by the Battery Maintenance Report. If a vehicle...
Courtesy Transportation - 04/12/2022
... Bulletin must specifically include a provision for Courtesy Transportation beyond the warranty coverage period OR in rare case-by-case decisions, the Field Warranty Manager may authorize. In the event that a customer is provided a one-day rental and...
Roadside Assistance - 07/26/2017
... may be available for certain non-warranty repairs that coincide with the Powertrain Warranty coverage period. If your customer runs out of fuel a call to roadside assistance will result in the delivery of up to $5 worth of fuel. If the customer is locked...
Warranty Administration Acronyms - 01/04/2022
... --- Service Information SIR --- Supplemental Inflatable Restraint SPEC --- Specifications SPO --- Special Parts Order SPS --- Service Programming System TAC --- Technical Assistance Center TCASE --- Transfer Case TCC --- Torque Converter Clutch TCCM...
Goodwill Tool Updates - 03/23/2024
... it allows the customer to use the points in a way that best fits their unique needs. Component Coverage Letter (CCL): A CCL is a great way to resolve a customer’s concern about future out-of-warranty expenses when they have experienced ongoing...
Job Card Check List - 05/22/2017
... must not only be attached to the job card, it must be completely reviewed to validate warranty coverage, open recalls, and previous “like” repairs. This must be done before the job card is printed. If a customer concern is a comeback, service...
Cadillac Roadside - 07/25/2017
The Cadillac Roadside Assistance Program provides coverage for 6 years/70,000 miles for 2013 and newer model year vehicles and CPO vehicles, or 5 years/100,000 miles for 2012 and older model year vehicles. To obtain service, the customer contacts...
... the overlap: -------------------------------------------------------Water Pump Replacement Special ToolsEN 46104 Water Pump Pulley Holding ToolRemoval Procedure1. Drain the cooling system. Refer to Cooling System Draining and Filling 2. Remove the drive...
What Really Needs to be Printed? - 12/24/2010
... procedure performed prior to a bulletin update. It may even become necessary to provide the WSC Specialist with the document to justify the repairs performed. Investigate Vehicle History (IVH) printouts are listed as examples of supporting documentation....
Z Labour Operations - 09/19/2011
... and filter changeZ2281 $20 off customer pay serviceCadillac Premium Care Maintenance: Maintenance coverage for certain scheduled maintenance concurrent with the 4-year/50,000 mile warranty period. Program began with the 2011 model year. Labour is reimbursed...
Battery Transaction Requirements - 06/02/2023
... to any Alert in the Battery Maintenance Report for consideration of any battery claim. Warranty coverage is ineligible for batteries that fail because the dealership did not take the action recommended by the Battery Maintenance Report. If a vehicle...
Courtesy Transportation - 04/12/2022
... Bulletin must specifically include a provision for Courtesy Transportation beyond the warranty coverage period OR in rare case-by-case decisions, the Field Warranty Manager may authorize. In the event that a customer is provided a one-day rental and...
Roadside Assistance - 07/26/2017
... may be available for certain non-warranty repairs that coincide with the Powertrain Warranty coverage period. If your customer runs out of fuel a call to roadside assistance will result in the delivery of up to $5 worth of fuel. If the customer is locked...
Warranty Administration Acronyms - 01/04/2022
... --- Service Information SIR --- Supplemental Inflatable Restraint SPEC --- Specifications SPO --- Special Parts Order SPS --- Service Programming System TAC --- Technical Assistance Center TCASE --- Transfer Case TCC --- Torque Converter Clutch TCCM...
Goodwill Tool Updates - 03/23/2024
... it allows the customer to use the points in a way that best fits their unique needs. Component Coverage Letter (CCL): A CCL is a great way to resolve a customer’s concern about future out-of-warranty expenses when they have experienced ongoing...
Job Card Check List - 05/22/2017
... must not only be attached to the job card, it must be completely reviewed to validate warranty coverage, open recalls, and previous “like” repairs. This must be done before the job card is printed. If a customer concern is a comeback, service...
Cadillac Roadside - 07/25/2017
The Cadillac Roadside Assistance Program provides coverage for 6 years/70,000 miles for 2013 and newer model year vehicles and CPO vehicles, or 5 years/100,000 miles for 2012 and older model year vehicles. To obtain service, the customer contacts...
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A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Special Coverage Policy Updates: - 05/23/2016
When submitting a Special Coverage transaction, it is no longer necessary to select the "special coverage" flag. Additionally, if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when...
August 2015 Recall Update - 07/29/2015
... Cobalt, Pontiac G5, Saturn Ion originally sold or currently registered in AZ, CA, FL, NV, TX.Special Coverage 09275C: Fuel Odor or Spotting on Ground: The service repair for the special coverage has been revised to include the replacement of the fuel...
Special Coverage Policy Repairs - 08/27/2019
Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part...
March 2015 Recall Update - 02/23/2015
... and clean DRL circuit grounds. The recall applies to certain 2004-2008 Chevrolet Aveo vehicles.Special Coverage 14119: Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification...
Special Coverage - 11/21/2022
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Branded Titles and Special Coverage - 08/30/2012
It is now permissible to perform a Special Coverage on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are...
Reject of the Month - 11/18/2013
A customer contacted their local service department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate"...
Reject of the Month - 02/23/2015
... power and cutting off. The condition was found to be related to the negative battery cable, Special Coverage 14311. After reviewing IVH, it was found that the Special Coverage applied to the vehicle and the technician performed the repair. The...
October 2015 Recall Update - 10/02/2015
... coolant heater cord to address the concern. The recall is in effect until September 30, 2017.Special Coverage 14329B: Loss of Power Steering Assist: The bulletin has been updated to include revisions to the Part Information section and to the torque...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Special Coverage Adjustment 04039C - 01/06/2010
Injectors-Replace: Update to the special coverage to incorporate Technical Service Bulletins 03-06-04-036B and 04-06-04-007I into the special coverage bulletin. The special coverage applies to certain 2001-2004 Chevrolet Silverado, 2001-2004 GMC Sierra,...
Reject of the Month - 12/01/2015
Error Code 825: Labor code 7441770 is not covered by service contract or special coverage...with Error Code 243: Reject 825 cannot be authorized and must be corrected.A dealer submitted a transaction for payment on completion of Special Coverage 15356....
Special Coverage - 04/12/2013
The owner of a 2006 Chevrolet TrailBlazer visited their local dealership to inquire about reimbursement for special coverage 10054. The owner had the repair outlined within the bulletin performed prior to receiving the notification. The service agent...
June 2017 Recall Update - 05/22/2017
Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated...
May 2015 Recall Update - 04/28/2015
... assembly, which contains the PRNDM control module. Approximately 3,690 vehicles are involved. Special Coverage 13386A: Nitrogen Oxide (NOx) Sensor: The special coverage bulletin has been updated to include labor codes for the replacement of a single...
September 2016 Recall Update - 08/23/2016
... As a result, the parts, service, and warranty sections of the bulletin have been revised. Special Coverage 15682-01: Primary Tank Module Flange Fuel and Vapor Leaks: Approximately 134,000 vehicles are involved in the special coverage that affects...
August 2013 Recall Update - 07/30/2013
Special Coverage 10054E: Fuel Level Sensor Contact Wear: The special coverage has been revised to discontinue the 50% customer co-pay policy. GM will now pay 100% of the total cost for the repair. The policy update is retroactive and customers may be...
September 2015 Recall Update - 09/03/2015
... It is anticipated that the necessary parts will become available in the second quarter of 2016.Special Coverage 14588: Engine Cooling Fan Motor: Approximately 30,000 vehicles are involved in the recall that affects certain vehicles that are equipped...
September 2020 Recall Update - 08/25/2020
... labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07 Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The special coverage bulletin has been updated to reflect the revised...
April 2015 Recall Update - 03/26/2015
... serviced with a suspect replacement shift cable - 2005-2007 Saturn Aura, and 2005-2008 Pontiac G6.Special Coverage Adjustment 14264A: Evaporative Emission Canister Vent Solenoid Valve: The warranty transaction section of the bulletin has been revised....
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
Reject of the Month - 01/11/2016
... reason BT on VIN xxxx. Error 825: Labor code xxxxx is not covered by service contract or special coverage.Article 1.5 of the Service Policies & Procedures Manual states the following in regard to Voided Warranties and Branded Titles: The New...
Reimbursing Customers for Product Field Actions - 01/19/2012
Product Field Actions are known to most dealership personnel as simply a recall or a special policy. There are a variety of different recall categories such as safety, emissions, noncompliance, and customer satisfaction, and a recall typically never expires....
July 2016 Recall Update - 06/27/2016
... manufactured in such a way as to have a potential for the intrusion of moisture over time. Special Coverage 15821: Catalytic Converter Clamp Exhaust Leak: Approximately 18,000 Chevrolet Silverado and GMC Sierra trucks equipped with chassis/cab and...
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Special Coverage Policy Updates: - 05/23/2016
When submitting a Special Coverage transaction, it is no longer necessary to select the "special coverage" flag. Additionally, if the vehicle is still within warranty, most past Special Coverage bulletins would list two labor operations; one for use when...
August 2015 Recall Update - 07/29/2015
... Cobalt, Pontiac G5, Saturn Ion originally sold or currently registered in AZ, CA, FL, NV, TX.Special Coverage 09275C: Fuel Odor or Spotting on Ground: The service repair for the special coverage has been revised to include the replacement of the fuel...
Special Coverage Policy Repairs - 08/27/2019
Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations, as well as repair instructions, labor operations, and part...
March 2015 Recall Update - 02/23/2015
... and clean DRL circuit grounds. The recall applies to certain 2004-2008 Chevrolet Aveo vehicles.Special Coverage 14119: Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification...
Special Coverage - 11/21/2022
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Branded Titles and Special Coverage - 08/30/2012
It is now permissible to perform a Special Coverage on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are...
Reject of the Month - 11/18/2013
A customer contacted their local service department for assistance with a special coverage repair. At the time the customer called the vehicle was within the special coverage parameters of 10 years or 120,000 miles, based on the customer's "guesstimate"...
Reject of the Month - 02/23/2015
... power and cutting off. The condition was found to be related to the negative battery cable, Special Coverage 14311. After reviewing IVH, it was found that the Special Coverage applied to the vehicle and the technician performed the repair. The...
October 2015 Recall Update - 10/02/2015
... coolant heater cord to address the concern. The recall is in effect until September 30, 2017.Special Coverage 14329B: Loss of Power Steering Assist: The bulletin has been updated to include revisions to the Part Information section and to the torque...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Special Coverage Adjustment 04039C - 01/06/2010
Injectors-Replace: Update to the special coverage to incorporate Technical Service Bulletins 03-06-04-036B and 04-06-04-007I into the special coverage bulletin. The special coverage applies to certain 2001-2004 Chevrolet Silverado, 2001-2004 GMC Sierra,...
Reject of the Month - 12/01/2015
Error Code 825: Labor code 7441770 is not covered by service contract or special coverage...with Error Code 243: Reject 825 cannot be authorized and must be corrected.A dealer submitted a transaction for payment on completion of Special Coverage 15356....
Special Coverage - 04/12/2013
The owner of a 2006 Chevrolet TrailBlazer visited their local dealership to inquire about reimbursement for special coverage 10054. The owner had the repair outlined within the bulletin performed prior to receiving the notification. The service agent...
June 2017 Recall Update - 05/22/2017
Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated...
May 2015 Recall Update - 04/28/2015
... assembly, which contains the PRNDM control module. Approximately 3,690 vehicles are involved. Special Coverage 13386A: Nitrogen Oxide (NOx) Sensor: The special coverage bulletin has been updated to include labor codes for the replacement of a single...
September 2016 Recall Update - 08/23/2016
... As a result, the parts, service, and warranty sections of the bulletin have been revised. Special Coverage 15682-01: Primary Tank Module Flange Fuel and Vapor Leaks: Approximately 134,000 vehicles are involved in the special coverage that affects...
August 2013 Recall Update - 07/30/2013
Special Coverage 10054E: Fuel Level Sensor Contact Wear: The special coverage has been revised to discontinue the 50% customer co-pay policy. GM will now pay 100% of the total cost for the repair. The policy update is retroactive and customers may be...
September 2015 Recall Update - 09/03/2015
... It is anticipated that the necessary parts will become available in the second quarter of 2016.Special Coverage 14588: Engine Cooling Fan Motor: Approximately 30,000 vehicles are involved in the recall that affects certain vehicles that are equipped...
September 2020 Recall Update - 08/25/2020
... labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07 Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The special coverage bulletin has been updated to reflect the revised...
April 2015 Recall Update - 03/26/2015
... serviced with a suspect replacement shift cable - 2005-2007 Saturn Aura, and 2005-2008 Pontiac G6.Special Coverage Adjustment 14264A: Evaporative Emission Canister Vent Solenoid Valve: The warranty transaction section of the bulletin has been revised....
Special Coverage Reminders - 09/27/2017
If a vehicle is involved in a special coverage, as shown in IVH, the unique special coverage labor code identified in the bulletin must always be used on the transaction for repairs performed relating to the special coverage. Some special coverage bulletins,...
Reject of the Month - 01/11/2016
... reason BT on VIN xxxx. Error 825: Labor code xxxxx is not covered by service contract or special coverage.Article 1.5 of the Service Policies & Procedures Manual states the following in regard to Voided Warranties and Branded Titles: The New...
Reimbursing Customers for Product Field Actions - 01/19/2012
Product Field Actions are known to most dealership personnel as simply a recall or a special policy. There are a variety of different recall categories such as safety, emissions, noncompliance, and customer satisfaction, and a recall typically never expires....
July 2016 Recall Update - 06/27/2016
... manufactured in such a way as to have a potential for the intrusion of moisture over time. Special Coverage 15821: Catalytic Converter Clamp Exhaust Leak: Approximately 18,000 Chevrolet Silverado and GMC Sierra trucks equipped with chassis/cab and...
Special Policies Performed On Vehicles With No Special Policies - 04/27/2011
Typically, special policies outline specific defects that are not necessarily safety concerns but may require repair for customer satisfaction. Special coverage essentially applies extended coverage for a specific component beyond the terms of the factory...
July 2012 Recall Update - 07/02/2012
Special Coverage 11135 - Heating, Ventilation, Air Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
February 2015 Recall Update - 01/21/2015
... Cruze, Equinox, and GMC Terrain vehicles. The recall is in effect until December 31, 2016.Special Coverage 13386: Nitrogen Oxide (NOx) Sensor: Certain 2010 and 2011 Chevrolet Express and GMC Savana and 2011 Chevrolet Silverado and GMC Sierra 2500/3500...
May 2019 Recall Update - 04/22/2019
Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion....
Updates, Recalls, & Special Coverage - 08/05/2014
... see if your dealership has any affected vehicles. Product Field Actions consist of Recalls, Special Coverage Adjustments, and Service Updates. Recalls are categorized as Safety, Noncompliance, Emission, or Customer Satisfaction. Special Coverage...
Changes to Special Coverage 10054 - 07/30/2013
Special Coverage 10054 has been out since 2010 and was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately,...
Restriction! Special Coverage 12313 - 02/27/2014
... and fuel pump. Involved vehicles are covered for a period of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208:...
Special Coverage 10054D - 10/14/2011
Special Coverage Adjustment 10054D was announced at the end of the summer and is unique in that GM is only covering half of the repair. The customer is responsible for the other half of the repair charges, at warranty rates. Customers with an extended...
Special Coverage 10054C Update - 09/19/2011
Special Coverage 10054C has been updated with submission instructions for vehicles with service contracts. The customer is responsible for 50% of their service contract deductible. The remaining "balance" due after the deductible for the repair is split...
Special Coverage 09186B - 04/12/2011
... of burned out brake lamp bulb(s). The brake lamp switch may fail due to contamination. The special coverage covers certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles for 7 years or 100,000 miles. ...
Special Coverage 10335B - 04/12/2011
Airbag Readiness Light/Service Airbag Message: This special coverage has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
Noncompliance Special Coverage 10407 - 12/24/2010
Child Restraint Top Tether Anchor Not Accessible for Front Center Seating Position: This special coverage program was announced in early December involving certain 2004-2011 Chevrolet Colorado and GMC Canyon regular and extended cab trucks without rear...
Special Coverage 09186 - 10/13/2010
... of the brake lamps. Dealers are advised to install a new brake lamp switch assembly. The special coverage covers the condition for a period of 7 years or 100,000 miles. The condition may be caused by contamination in the brake lamp switch. ...
Special Coverage 10127 - 10/13/2010
... to replacement. If the converter does not require replacement, no further action is necessary. The special coverage covers the condition for 12 years or 200,000 miles. ...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Special Coverage 10150 - 09/16/2010
... left and right fuel tanks. Dealers are to replace the leaking fuel tank. This bulletin provides coverage for 10 years or 100,000 miles whichever occurs first. ...
Special Coverage 10183 - 09/16/2010
... to notify approximately 13,000 Chevrolet Malibu owners that their vehicle is not included in the special coverage population. This affected certain 2008 vehicles equipped with a V6 engine that are not equipped with electric power steering. These vehicles...
Special Coverage 09239 - 08/10/2010
... Tahoe; and the 2007 GMC Sierra, Yukon, Yukon XL equipped with chrome interior door handles. The special coverage covers the condition for a period of 10 years or 100,000 miles. ...
Special Coverage 10183 - 08/10/2010
... The power steering motor control module is to be replaced on 2008 model year vehicles. The special coverage covers the condition for a period of 10 years or 100,000 miles....
Special Coverage Adjustment 09275A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: The special policy has been updated to include additional vehicles. The policy involves certain Chevrolet Cobalt, Pontiac G4 and Pontiac G5 vehicles that may have a fuel leak concern. The dealer...
Special Coverage Adjustment 08020 - 02/04/2010
Extended Catalytic Converter Warranty Coverage: GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction...
Reject of the Month - Error code 232 - 08/23/2016
Error code 232: Repeat Repair. The same labor code 9900007 was found on job card xxxxxx. "Special coverage 13091: Water Pump Shaft Seal Leaks" was performed on a 2009 Chevrolet Traverse in June of this year. After inspection the technician found that...
January 2019 Recall Update - 12/19/2018
... 11, 2018, are to be reimbursed for the repair. The recall is in effect until November 30, 2019. Special Coverage 18357: Vehicle Shifts into Manual Mode Without Operator Shifting: Approximately 6,800 vehicles are involved in the special coverage which...
Typically, special policies outline specific defects that are not necessarily safety concerns but may require repair for customer satisfaction. Special coverage essentially applies extended coverage for a specific component beyond the terms of the factory...
July 2012 Recall Update - 07/02/2012
Special Coverage 11135 - Heating, Ventilation, Air Conditioning Operation-Loss of Heat: Approximately 172,000 Chevrolet Equinox and Pontiac Torrent vehicles are involved in this special policy. The heating, ventilation and air conditioning system may...
January 2012 Recall Update - 01/19/2012
Special Coverage 10240A - HVAC Blower Not Fully Functional or Inoperative: The special coverage has been updated to notify dealers that customer letters for the special coverage were mailed in phases. Letters for the final phase were mailed beginning...
February 2015 Recall Update - 01/21/2015
... Cruze, Equinox, and GMC Terrain vehicles. The recall is in effect until December 31, 2016.Special Coverage 13386: Nitrogen Oxide (NOx) Sensor: Certain 2010 and 2011 Chevrolet Express and GMC Savana and 2011 Chevrolet Silverado and GMC Sierra 2500/3500...
May 2019 Recall Update - 04/22/2019
Special Coverage N172097060: Side Blind Zone Alert Module Water Intrusion: Approximately 131,000 vehicles are involved in the special coverage that addresses a malfunction or failure condition of the Side Blind Zone Alert (SBZA) module due to water intrusion....
Updates, Recalls, & Special Coverage - 08/05/2014
... see if your dealership has any affected vehicles. Product Field Actions consist of Recalls, Special Coverage Adjustments, and Service Updates. Recalls are categorized as Safety, Noncompliance, Emission, or Customer Satisfaction. Special Coverage...
Changes to Special Coverage 10054 - 07/30/2013
Special Coverage 10054 has been out since 2010 and was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately,...
Restriction! Special Coverage 12313 - 02/27/2014
... and fuel pump. Involved vehicles are covered for a period of 10 years or 120,000 miles. The special coverage contains two different replacement labour operations, depending on whether or not the vehicle is still covered under warranty.4080208:...
Special Coverage 10054D - 10/14/2011
Special Coverage Adjustment 10054D was announced at the end of the summer and is unique in that GM is only covering half of the repair. The customer is responsible for the other half of the repair charges, at warranty rates. Customers with an extended...
Special Coverage 10054C Update - 09/19/2011
Special Coverage 10054C has been updated with submission instructions for vehicles with service contracts. The customer is responsible for 50% of their service contract deductible. The remaining "balance" due after the deductible for the repair is split...
Special Coverage 09186B - 04/12/2011
... of burned out brake lamp bulb(s). The brake lamp switch may fail due to contamination. The special coverage covers certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles for 7 years or 100,000 miles. ...
Special Coverage 10335B - 04/12/2011
Airbag Readiness Light/Service Airbag Message: This special coverage has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion...
Special Coverage 10250 - 02/23/2011
Spark Plug Wire: Customer concerns of rough engine operation and a check engine light have prompted the release of special coverage 10250. The policy covers certain 2007-2009 Chevrolet Equinox and Pontiac Torrent vehicles equipped with a 3.4L engine and...
Noncompliance Special Coverage 10407 - 12/24/2010
Child Restraint Top Tether Anchor Not Accessible for Front Center Seating Position: This special coverage program was announced in early December involving certain 2004-2011 Chevrolet Colorado and GMC Canyon regular and extended cab trucks without rear...
Special Coverage 09186 - 10/13/2010
... of the brake lamps. Dealers are advised to install a new brake lamp switch assembly. The special coverage covers the condition for a period of 7 years or 100,000 miles. The condition may be caused by contamination in the brake lamp switch. ...
Special Coverage 10127 - 10/13/2010
... to replacement. If the converter does not require replacement, no further action is necessary. The special coverage covers the condition for 12 years or 200,000 miles. ...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Special Coverage 10150 - 09/16/2010
... left and right fuel tanks. Dealers are to replace the leaking fuel tank. This bulletin provides coverage for 10 years or 100,000 miles whichever occurs first. ...
Special Coverage 10183 - 09/16/2010
... to notify approximately 13,000 Chevrolet Malibu owners that their vehicle is not included in the special coverage population. This affected certain 2008 vehicles equipped with a V6 engine that are not equipped with electric power steering. These vehicles...
Special Coverage 09239 - 08/10/2010
... Tahoe; and the 2007 GMC Sierra, Yukon, Yukon XL equipped with chrome interior door handles. The special coverage covers the condition for a period of 10 years or 100,000 miles. ...
Special Coverage 10183 - 08/10/2010
... The power steering motor control module is to be replaced on 2008 model year vehicles. The special coverage covers the condition for a period of 10 years or 100,000 miles....
Special Coverage Adjustment 09275A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: The special policy has been updated to include additional vehicles. The policy involves certain Chevrolet Cobalt, Pontiac G4 and Pontiac G5 vehicles that may have a fuel leak concern. The dealer...
Special Coverage Adjustment 08020 - 02/04/2010
Extended Catalytic Converter Warranty Coverage: GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction...
Reject of the Month - Error code 232 - 08/23/2016
Error code 232: Repeat Repair. The same labor code 9900007 was found on job card xxxxxx. "Special coverage 13091: Water Pump Shaft Seal Leaks" was performed on a 2009 Chevrolet Traverse in June of this year. After inspection the technician found that...
January 2019 Recall Update - 12/19/2018
... 11, 2018, are to be reimbursed for the repair. The recall is in effect until November 30, 2019. Special Coverage 18357: Vehicle Shifts into Manual Mode Without Operator Shifting: Approximately 6,800 vehicles are involved in the special coverage which...
February 2019 Recall Update - 01/21/2019
... with Hands-Free Lane Following has been updated to provide a revised customer letter. Special Coverage 18226: Overheating of Fuel Relay or Motor Terminal: Just over 203,000 vehicles are involved in the special coverage that addresses potential...
July 2015 Recall Update - 06/30/2015
... numbers have been included with the update. The recall program is in effect until January 31, 2017.Special Coverage 14232A: Power Steering Stick-Slip: The warranty transaction information section has been revised to update the labor times. Certain 2012-2014...
October 2016 Recall Update - 09/27/2016
... 1998-2003 Chevrolet Monte Carlo vehicles equipped with a 3.8L V6 Naturally Aspirated Engine. Special Coverage 14519: PRNDL Display: Certain 2009-2010 Chevrolet Cobalt and Pontiac G5 vehicles are included in the special coverage that addresses a...
February 2016 Recall Update - 02/02/2016
... includes instructions for water damage caused to the trunk interior trim and/or radio amplifier.Special Coverage 14423C: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service...
Reject of the Month - April 2020 - 03/27/2020
... had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The customer incurred the expense of replacing the tail lamp in May 2018. To support this, the customer presented the...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
Special Coverage N182202780-02 Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been updated to reflect a revision to the models included within the program. The special coverage covers involved vehicles for a period of 10...
Warranty Solicitation Policy - 12/01/2021
... materials, advertising, or otherwise communicating to customers for the correction of warranty or Special Coverage conditions where no customer notification has been made by GM. Under the “Warranty Solicitation Policy” found in the Service...
November 2014 Recall Update - 10/31/2014
... The recall applies to certain 2008 Chevrolet Malibu, Pontiac G6, and Saturn Aura vehicles. Special Coverage Adjustment 14119: Electric Power Steering: Approximately 405,000 vehicles are involved in the recall that addresses a concern with the sudden...
June 2012 Recall Update - 06/06/2012
... originally sold or currently registered in Arizona, California, Florida, Nevada, or Texas. Special Coverage 10183A - Power Steering Assist: The special coverage bulletin has been updated to account for a mileage limit extension. The limit has been...
December 2013 Recall Update - 12/09/2013
Special Coverage 10335B: Airbag Readiness Light/Service Airbag Message-Reroute Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle....
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
September 2019 Recall Update - 08/27/2019
... Dealers are instructed to replace the pistons. The recall is in effect until July 31, 2021. Special Coverage N182198000: Engine Fuel Injector: Certain 2016-17 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado, Suburban, Tahoe, GMC Sierra,...
Warranty Block - 01/04/2022
... IVH, only the following services may be provided: Safety, Non-Compliance, and Emissions Recalls, Special Coverage Adjustment (while vehicles with branded titles are typically not included in a special coverage, there may be extenuating circumstances...
Warranty Block - 01/29/2024
... of IVH only the following services may be provided: Safety, Non-Compliance, Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair...
July 2013 Recall Update - 07/03/2013
... vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323. The recall addresses a condition where fluid may enter the driver's door module causing corrosion that could result in a short in the...
November 2016 Recall Update - 10/26/2016
... recall bulletin has been updated to include a revision to the service procedure section. Special Coverage 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and...
December 2021 Recall Update - 12/01/2021
... insert. The recall affects certain 2020-21 Chevrolet Silverado 2500 and GMC Sierra 2500 trucks. Special Coverage A212338300 Turbocharger Replacement: Certain 2016 Buick Encore, Chevrolet Cruze, Sonic, and Trax vehicles equipped with a 1.4L engine are...
March 2020 Recall Update - 02/27/2020
... are instructed to replace the front passenger air bag inflator to address the condition. Special Coverage 16118-01 Excessive Engine Oil Consumption: The special coverage bulletin has been updated to include a revised service procedure section....
January 2017 Recall Update - 12/21/2016
... to install the fuel filler pipe ground terminal. The recall is in effect until December 31, 2018. Special Coverage 16087: Hazard Warning Flashers Activation: There are approximately 70,000 vehicles in the special coverage that provides coverage for involved...
October 2013 Recall Update - 10/01/2013
Special Coverage 10134C: Catalytic Converter Warranty Extension: The special coverage has been revised to include 2009 Chevrolet Malibu and Saturn Aura hybrid vehicles equipped with a 2.4L engine (LAT). Owners with involved vehicles may comment on the...
April 2018 Recall Update - 03/26/2018
... 2018. The used air bag inflator must be returned as per applicable shipping instructions. Special Coverage 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid...
Reject of the Month - 04/28/2015
... for Service Agent Installed and resubmit for payment. Another example would be submitting a special coverage repair with the appropriate parts and labor operation, but failing to click the "Is this a Special Coverage?" radio button. Because the...
April 2016 Recall Update - 04/08/2016
... Monte Carlo vehicles equipped with a 3.8L V6 Naturally Aspirated Engine (RPO L36-VIN K). Special Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... of apology or a maintenance service due to an inconvenience. (Not the same as a Policy Decision). Special Coverage: Extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. Special...
March 2016 Recall Update - 03/01/2016
... the correction, service procedure, parts, and the warranty transaction information sections. Special Coverage 14159B: Excessive Engine Oil Consumption: The warranty transaction information section of the bulletin has been revised to adjust the labor...
... with Hands-Free Lane Following has been updated to provide a revised customer letter. Special Coverage 18226: Overheating of Fuel Relay or Motor Terminal: Just over 203,000 vehicles are involved in the special coverage that addresses potential...
July 2015 Recall Update - 06/30/2015
... numbers have been included with the update. The recall program is in effect until January 31, 2017.Special Coverage 14232A: Power Steering Stick-Slip: The warranty transaction information section has been revised to update the labor times. Certain 2012-2014...
October 2016 Recall Update - 09/27/2016
... 1998-2003 Chevrolet Monte Carlo vehicles equipped with a 3.8L V6 Naturally Aspirated Engine. Special Coverage 14519: PRNDL Display: Certain 2009-2010 Chevrolet Cobalt and Pontiac G5 vehicles are included in the special coverage that addresses a...
February 2016 Recall Update - 02/02/2016
... includes instructions for water damage caused to the trunk interior trim and/or radio amplifier.Special Coverage 14423C: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service...
Reject of the Month - April 2020 - 03/27/2020
... had recently received notification that their vehicle was part of the population covered by Special Coverage N182180270. The customer incurred the expense of replacing the tail lamp in May 2018. To support this, the customer presented the...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
Special Coverage N182202780-02 Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been updated to reflect a revision to the models included within the program. The special coverage covers involved vehicles for a period of 10...
Warranty Solicitation Policy - 12/01/2021
... materials, advertising, or otherwise communicating to customers for the correction of warranty or Special Coverage conditions where no customer notification has been made by GM. Under the “Warranty Solicitation Policy” found in the Service...
November 2014 Recall Update - 10/31/2014
... The recall applies to certain 2008 Chevrolet Malibu, Pontiac G6, and Saturn Aura vehicles. Special Coverage Adjustment 14119: Electric Power Steering: Approximately 405,000 vehicles are involved in the recall that addresses a concern with the sudden...
June 2012 Recall Update - 06/06/2012
... originally sold or currently registered in Arizona, California, Florida, Nevada, or Texas. Special Coverage 10183A - Power Steering Assist: The special coverage bulletin has been updated to account for a mileage limit extension. The limit has been...
December 2013 Recall Update - 12/09/2013
Special Coverage 10335B: Airbag Readiness Light/Service Airbag Message-Reroute Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle....
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
September 2019 Recall Update - 08/27/2019
... Dealers are instructed to replace the pistons. The recall is in effect until July 31, 2021. Special Coverage N182198000: Engine Fuel Injector: Certain 2016-17 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado, Suburban, Tahoe, GMC Sierra,...
Warranty Block - 01/04/2022
... IVH, only the following services may be provided: Safety, Non-Compliance, and Emissions Recalls, Special Coverage Adjustment (while vehicles with branded titles are typically not included in a special coverage, there may be extenuating circumstances...
Warranty Block - 01/29/2024
... of IVH only the following services may be provided: Safety, Non-Compliance, Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair...
July 2013 Recall Update - 07/03/2013
... vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323. The recall addresses a condition where fluid may enter the driver's door module causing corrosion that could result in a short in the...
November 2016 Recall Update - 10/26/2016
... recall bulletin has been updated to include a revision to the service procedure section. Special Coverage 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and...
December 2021 Recall Update - 12/01/2021
... insert. The recall affects certain 2020-21 Chevrolet Silverado 2500 and GMC Sierra 2500 trucks. Special Coverage A212338300 Turbocharger Replacement: Certain 2016 Buick Encore, Chevrolet Cruze, Sonic, and Trax vehicles equipped with a 1.4L engine are...
March 2020 Recall Update - 02/27/2020
... are instructed to replace the front passenger air bag inflator to address the condition. Special Coverage 16118-01 Excessive Engine Oil Consumption: The special coverage bulletin has been updated to include a revised service procedure section....
January 2017 Recall Update - 12/21/2016
... to install the fuel filler pipe ground terminal. The recall is in effect until December 31, 2018. Special Coverage 16087: Hazard Warning Flashers Activation: There are approximately 70,000 vehicles in the special coverage that provides coverage for involved...
October 2013 Recall Update - 10/01/2013
Special Coverage 10134C: Catalytic Converter Warranty Extension: The special coverage has been revised to include 2009 Chevrolet Malibu and Saturn Aura hybrid vehicles equipped with a 2.4L engine (LAT). Owners with involved vehicles may comment on the...
April 2018 Recall Update - 03/26/2018
... 2018. The used air bag inflator must be returned as per applicable shipping instructions. Special Coverage 14652B: Diesel-Emission Reduction Fluid Tank: The special coverage has been revised to add a new labor code for Emission Reduction Fluid...
Reject of the Month - 04/28/2015
... for Service Agent Installed and resubmit for payment. Another example would be submitting a special coverage repair with the appropriate parts and labor operation, but failing to click the "Is this a Special Coverage?" radio button. Because the...
April 2016 Recall Update - 04/08/2016
... Monte Carlo vehicles equipped with a 3.8L V6 Naturally Aspirated Engine (RPO L36-VIN K). Special Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... of apology or a maintenance service due to an inconvenience. (Not the same as a Policy Decision). Special Coverage: Extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. Special...
March 2016 Recall Update - 03/01/2016
... the correction, service procedure, parts, and the warranty transaction information sections. Special Coverage 14159B: Excessive Engine Oil Consumption: The warranty transaction information section of the bulletin has been revised to adjust the labor...
November 2017 Recall Update - 10/24/2017
... inflator returns and shipping instructions are contained at the end of the recall bulletin. Special Coverage 17336: Combi-Cooler Air Conditioner Refrigerant Leak: Approximately 908,000 vehicles are involved in the special coverage that addresses...
September 2014 Recall Update - 09/09/2014
Special Coverage 00064H: Electronic Diesel Fuel Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage...
October 2019 Recall Update - 09/24/2019
Special Coverage N182188250-01: Loss of Continuity in Accelerator Pedal Position Sensor Circuit: Certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles are included in the special coverage that addresses a condition that...
Special Policy Coverage 09186A - 11/18/2010
Brake Lamps Inoperative or Continuous Illumination (Revised): The special policy has been updated to include an announcement regarding the vehicle's possible involvement in safety recall 06030. If the vehicle is involved in the recall, and the repair...
November 2015 Recall Update - 10/23/2015
... home position. The recall bulletin was revised to include an update to the service procedure. Special Coverage 14582A: Throttle Body-Reduced Power Mode: The special coverage has been revised to update the involved models. The 2012 model year Buick...
December 2016 Recall Update - 11/29/2016
Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may...
September 2023 Recall Update - 08/29/2023
... manufactured with debris left inside the engine. The recall is in effect until August 31, 2025. Special Coverage N232395310 Evaporative Emission Purge Pump: A condition that could cause the evaporative emissions purge pump to fail has been identified...
October 2017 Recall Update - 09/27/2017
Special Coverage 14264B: Evaporative Emission Canister Vent Solenoid Valve: The special coverage has been updated to provide a revision to the warranty transaction information section. The special coverage applies to certain 2012 Cadillac CTS and Chevrolet...
June 2019 Recall Update - 05/29/2019
... assist while driving which requires replacement of the power steering gear assembly. Special Coverage N182182960: Driver Seatbelt Anchor Pretensioner Cable Fracture: Approximately 346,800 vehicles are involved in the special coverage that addresses...
February 2017 Recall Update - 01/23/2017
... section. The full 17-digit VIN must be included when ordering the replacement air bag inflator. Special Coverage 15682-03: Primary Tank Module Flange Fuel and Vapor Leaks: The bulletin has been updated to include a revision to the parts, warranty, and...
June 2011 Recall Update - 06/08/2011
... module (VCIM). The module may be obtained by contacting Autocraft Electronics, www.autocraft.com.Special Coverage 10240 - HVAC Blower Not Fully Functional or Inoperative: Just over two million vehicles are involved in this special coverage that affects...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Reimbursement Request - 11/29/2018
When presented with a customer request for a special coverage or recall reimbursement always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin...
March 2024 Recall Update - 02/26/2024
... launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has been revised to update the service procedure, parts table, and warranty information....
August 2018 Recall Update - 07/23/2018
... Approximately 6,260 vehicles are involved in the program which is in effect until June 30, 2020. Special Coverage 18029: Inoperative Purge Solenoid: There are 678,946 vehicles involved in the special coverage that addresses an inoperative purge solenoid....
December 2017 Recall Update - 11/21/2017
... must be entered with the transaction submission. The recall is in effect until October 31, 2019. Special Coverage 17336-02: Combi-Cooler Air Conditioner Refrigerant Leak: The special coverage bulletin has been updated to reflect a revision with the parts...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
Policies and Procedures 2021 - 03/22/2021
... clarification was added regarding courtesy transportation options on a vehicle with a Special Coverage. Just like Recalls on vehicles out of warranty, no courtesy transportation options are allowed, unless specified in the bulletin. Any considerations...
December 2012 Recall Update - 12/18/2012
Special Coverage 11340C - Timing Chain Wear-Revised: The Special Coverage has been updated to include additional vehicles and a service procedure revision. The bulletin addresses a premature wear issue with the timing chain in certain 2009 Buick Enclave;...
December 2015 Recall Update - 12/01/2015
... only. This is in addition to the fuel tank fuel pump module and fuel tank jumper harness. Special Coverage 14423: Fuel Tank Inlet Check Valve Fracture: Just over 1 million U.S. vehicles are involved in the special coverage that addresses a fracture...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... products. Powertrain coverage may be revoked as a result. Article 1.4.1 has an update to the special coverage adjustment program for vehicles with branded titles. Vehicles with branded titles may receive notification of a special coverage. IVH will...
January 2016 Recall Update - 01/11/2016
... sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage 14423A: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to reflect an update to the parts information section....
Warranty Blocks and Branded Titles - 05/23/2023
... on branded title vehicles per the GM published recall bulletin. No pre-approval is required. Special Coverage Adjustment Programs - Vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in a special coverage....
March 2019 Recall Update - 02/21/2019
... information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles. Special Coverage 15114A: MIL Lamp On/Glow Plug Heater Inoperative: The special coverage bulletin affects certain 2010-2012 Chevrolet Express, GMC Savana, 2011-2012...
August 2020 Recall Update - 07/30/2020
Special Coverage N182188250-02 Loss of Continuity within Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18...
... inflator returns and shipping instructions are contained at the end of the recall bulletin. Special Coverage 17336: Combi-Cooler Air Conditioner Refrigerant Leak: Approximately 908,000 vehicles are involved in the special coverage that addresses...
September 2014 Recall Update - 09/09/2014
Special Coverage 00064H: Electronic Diesel Fuel Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage...
October 2019 Recall Update - 09/24/2019
Special Coverage N182188250-01: Loss of Continuity in Accelerator Pedal Position Sensor Circuit: Certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles are included in the special coverage that addresses a condition that...
Special Policy Coverage 09186A - 11/18/2010
Brake Lamps Inoperative or Continuous Illumination (Revised): The special policy has been updated to include an announcement regarding the vehicle's possible involvement in safety recall 06030. If the vehicle is involved in the recall, and the repair...
November 2015 Recall Update - 10/23/2015
... home position. The recall bulletin was revised to include an update to the service procedure. Special Coverage 14582A: Throttle Body-Reduced Power Mode: The special coverage has been revised to update the involved models. The 2012 model year Buick...
December 2016 Recall Update - 11/29/2016
Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may...
September 2023 Recall Update - 08/29/2023
... manufactured with debris left inside the engine. The recall is in effect until August 31, 2025. Special Coverage N232395310 Evaporative Emission Purge Pump: A condition that could cause the evaporative emissions purge pump to fail has been identified...
October 2017 Recall Update - 09/27/2017
Special Coverage 14264B: Evaporative Emission Canister Vent Solenoid Valve: The special coverage has been updated to provide a revision to the warranty transaction information section. The special coverage applies to certain 2012 Cadillac CTS and Chevrolet...
June 2019 Recall Update - 05/29/2019
... assist while driving which requires replacement of the power steering gear assembly. Special Coverage N182182960: Driver Seatbelt Anchor Pretensioner Cable Fracture: Approximately 346,800 vehicles are involved in the special coverage that addresses...
February 2017 Recall Update - 01/23/2017
... section. The full 17-digit VIN must be included when ordering the replacement air bag inflator. Special Coverage 15682-03: Primary Tank Module Flange Fuel and Vapor Leaks: The bulletin has been updated to include a revision to the parts, warranty, and...
June 2011 Recall Update - 06/08/2011
... module (VCIM). The module may be obtained by contacting Autocraft Electronics, www.autocraft.com.Special Coverage 10240 - HVAC Blower Not Fully Functional or Inoperative: Just over two million vehicles are involved in this special coverage that affects...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Reimbursement Request - 11/29/2018
When presented with a customer request for a special coverage or recall reimbursement always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin...
March 2024 Recall Update - 02/26/2024
... launch and as parts supply increases, additional VINs will be released to Open status. Special Coverage N232404470-01 Turbocharger Replacement: The bulletin has been revised to update the service procedure, parts table, and warranty information....
August 2018 Recall Update - 07/23/2018
... Approximately 6,260 vehicles are involved in the program which is in effect until June 30, 2020. Special Coverage 18029: Inoperative Purge Solenoid: There are 678,946 vehicles involved in the special coverage that addresses an inoperative purge solenoid....
December 2017 Recall Update - 11/21/2017
... must be entered with the transaction submission. The recall is in effect until October 31, 2019. Special Coverage 17336-02: Combi-Cooler Air Conditioner Refrigerant Leak: The special coverage bulletin has been updated to reflect a revision with the parts...
July 2020 Recall Update - 06/23/2020
Special Coverage N182180270-01 Tail Lamps Inoperative: The special coverage bulletin has been updated to include the 2017 model year. Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04...
Policies and Procedures 2021 - 03/22/2021
... clarification was added regarding courtesy transportation options on a vehicle with a Special Coverage. Just like Recalls on vehicles out of warranty, no courtesy transportation options are allowed, unless specified in the bulletin. Any considerations...
December 2012 Recall Update - 12/18/2012
Special Coverage 11340C - Timing Chain Wear-Revised: The Special Coverage has been updated to include additional vehicles and a service procedure revision. The bulletin addresses a premature wear issue with the timing chain in certain 2009 Buick Enclave;...
December 2015 Recall Update - 12/01/2015
... only. This is in addition to the fuel tank fuel pump module and fuel tank jumper harness. Special Coverage 14423: Fuel Tank Inlet Check Valve Fracture: Just over 1 million U.S. vehicles are involved in the special coverage that addresses a fracture...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... products. Powertrain coverage may be revoked as a result. Article 1.4.1 has an update to the special coverage adjustment program for vehicles with branded titles. Vehicles with branded titles may receive notification of a special coverage. IVH will...
January 2016 Recall Update - 01/11/2016
... sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage 14423A: Fuel Tank Inlet Check Valve Fracture: The special coverage has been updated to reflect an update to the parts information section....
Warranty Blocks and Branded Titles - 05/23/2023
... on branded title vehicles per the GM published recall bulletin. No pre-approval is required. Special Coverage Adjustment Programs - Vehicles with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in a special coverage....
March 2019 Recall Update - 02/21/2019
... information regarding the scan tool. The recall affects certain 2006 Saab 9-2X vehicles. Special Coverage 15114A: MIL Lamp On/Glow Plug Heater Inoperative: The special coverage bulletin affects certain 2010-2012 Chevrolet Express, GMC Savana, 2011-2012...
August 2020 Recall Update - 07/30/2020
Special Coverage N182188250-02 Loss of Continuity within Accelerator Pedal Position Sensor Circuit: The bulletin has been updated to reflect a revised parts table. The special coverage affects certain 2017-18 Buick LaCrosse, 2018 Buick Regal, and 2016-18...
March 2012 Recall Update - 03/08/2012
... The floor mat supplier on the east coast has been unable to produce floor mats due to flooding.Special Coverage 11340 - Timing Chain Wear: Special Coverage 11340 was announced in mid-February and affects approximately 145,000 Cadillac CTS, SRX, STS;...
March 2013 Recall Update - 03/11/2013
... Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec, Europe, Japan and Russia. Special Coverage 12191 - Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: GM has identified that a condition exists in approximately 890,000 vehicles...
December 2011 Recall Update - 12/15/2011
Special Coverage 10134B - Catalytic Converter Warranty Extension: The special coverage has been updated to include 2008 Chevrolet Malibu vehicles equipped with a 2.4L engine. Customers may express concern with the illumination of the malfunction indicator...
September 2013 Recall Update - 09/04/2013
... the engine control module for those vehicles that were built before the production change.Special Coverage 12313A: Engine Balance Chain and Fuel Pump: The special coverage addresses conditions with the engine balance chain and the fuel pump. Certain...
Special Policy Coverage 10134 - 12/24/2010
... Pontiac G6 vehicles equipped with a 2.4L engine will carry extended catalytic converter warranty coverage of 10/120,000. The bulletin applies to 2006-2007 Malibu and G6 models. Owners may comment on the illumination of the malfunction indicator lamp,...
Special Policy Coverage 10283 - 12/24/2010
... the check engine light. To correct this condition dealers are to replace the fuel tank filler cap. Coverage for this condition is 10 years or 120,000 miles. ...
Special Policy Coverage 10335 - 01/19/2011
Airbag Readiness Light/Service Airbag Message-Reroute Wire Harness/Replace Connectors: Approximately 124,000 Buick Enclave and GMC Acadia vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between ...
Staying one Step Ahead of Recalls - 01/19/2011
It seems that every time you look there is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often...
Special Policy Coverage 09275 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: GM has issued a special coverage adjustment that applies to certain 2006 Chevrolet Cobalt, 2006 Pontiac G4 vehicles registered in Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana,...
Reject of the Month - 02/02/2016
832Beyond Special Coverage AZSCT833Valid Special Coverage Found.N/A834Repair performed prior to start of Warranty.AZPTI; ZREG; ZPDI; ZTPT835Submission time limit for new defective battery exceeded.N/A830836Battery warranty record not found in ZACD_WRTY.N/A830Error...
November 2018 Recall Update - 10/24/2018
... that includes the top tether anchor label. The recall program is in effect until October 31, 2020. Special Coverage 18236: Exhaust Turbocharger Outlet Pipe Failure: Certain 2015-2016 Chevrolet Silverado and GMC Sierra trucks equipped with a 6.6L Duramax...
Policy Evaluation Tool - Clarification - 10/23/2019
... through the following scenario. In the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation...
July 2017 Recall Update - 06/19/2017
Special Coverage 12313D: Engine Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update...
April 2019 Recall Update - 03/27/2019
... Dealers are required to replace the oil pump. The bulletin is in effect until March 31, 2021. Special Coverage N182188910: PPS Setting DTC for Airbag Light On: Approximately 7,200 Buick Verano vehicles are included in the special coverage that covers...
August 2011 Recall Update - 08/09/2011
... Dealers are to replace one or both EGT sensors, depending on the vehicle configuration. Special Coverage Adjustment 11150 - Exhaust Manifold Warranty Extension: A crack in the exhaust manifold in some 2008-2009 Chevrolet TrailBlazer and GMC Envoy...
February 2012 Recall Update - 02/07/2012
... splice in the net item field of the transaction. The amount claimed in net should not exceed $1.91.Special Coverage 11304 - Evaporative Emission Canister Purge Solenoid Valve Warranty: Certain 2009 Chevrolet Silverado and GMC Sierra hybrid vehicles equipped...
Reject of the Month - 05/23/2016
... has been removed and is no longer used.Error Message 175: Vehicle & is not assigned to the special coverage with labor code &: This is a new addition to the list of available codes. The message is displayed when the vehicle submitted on the transaction...
December 2014 Recall Update - 11/25/2014
Special Coverage 13388: Exhaust Manifold Fracture: Approximately 28,000 vehicles equipped with a 2.9L engine may have a condition in which high exhaust temperatures may cause the exhaust manifold to fracture. To correct the condition dealers are to replace...
Reject of the Month - 05/14/2013
... labour code format. Continue to use the legacy five-digit labour code for field actions and special coverages. Only newly released field actions, special coverage and customer satisfaction bulletins will transition to the new Global format.Service...
Reject of the Month - October 2020 - 09/22/2020
... found the check valve in the valve cover to be faulty. The technician reviewed SI and found Special Coverage N202299080 that pertained to the concern. The special policy procedure included removal and replacement of the camshaft valve cover. The technician...
January 2015 Recall Update - 12/19/2014
... electrical center (UBEC) harness on involved vehicles. Approximately 97,000 vehicles are involved.Special Coverage 14232: Power Steering Stick-Slip: Certain 2010-2014 Chevrolet Equinox and GMC Terrain; 2011-2014 Chevrolet Cruze and Volt; 2012-2014 Buick...
June 2013 Recall Update - 06/19/2013
... harness (filter) to minimize the electrical noise from other vehicle electrical components. Special Coverage Adjustment 13091: Water Pump Shaft Seal Leaks: GM released this special coverage bulletin in late May which involves approximately 713,000...
August 2023 Recall Update - 07/25/2023
... the service procedure. Certain 2023 Cadillac LYRIQ vehicles are included in the recall population. Special Coverage N232395300 Evaporative Emissions Purge Valve: Approximately 383,000 vehicles are involved in the special coverage population. These vehicles...
January 2013 Recall Update - 01/24/2013
... affects certain 2005-2008 Pontiac Vibe, 2-wheel drive vehicles equipped with a 1.8L MFI engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless...
April 2023 Recall Update - 03/23/2023
Special Coverage N192266181-01 Wiper Transmission Arm Linkage Failure: The bulletin has been revised to add the 2016-17 model year Chevrolet Equinox and GMC Terrain to the special coverage population. Additionally, certain 2010-12 Chevrolet Equinox and...
... The floor mat supplier on the east coast has been unable to produce floor mats due to flooding.Special Coverage 11340 - Timing Chain Wear: Special Coverage 11340 was announced in mid-February and affects approximately 145,000 Cadillac CTS, SRX, STS;...
March 2013 Recall Update - 03/11/2013
... Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec, Europe, Japan and Russia. Special Coverage 12191 - Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: GM has identified that a condition exists in approximately 890,000 vehicles...
December 2011 Recall Update - 12/15/2011
Special Coverage 10134B - Catalytic Converter Warranty Extension: The special coverage has been updated to include 2008 Chevrolet Malibu vehicles equipped with a 2.4L engine. Customers may express concern with the illumination of the malfunction indicator...
September 2013 Recall Update - 09/04/2013
... the engine control module for those vehicles that were built before the production change.Special Coverage 12313A: Engine Balance Chain and Fuel Pump: The special coverage addresses conditions with the engine balance chain and the fuel pump. Certain...
Special Policy Coverage 10134 - 12/24/2010
... Pontiac G6 vehicles equipped with a 2.4L engine will carry extended catalytic converter warranty coverage of 10/120,000. The bulletin applies to 2006-2007 Malibu and G6 models. Owners may comment on the illumination of the malfunction indicator lamp,...
Special Policy Coverage 10283 - 12/24/2010
... the check engine light. To correct this condition dealers are to replace the fuel tank filler cap. Coverage for this condition is 10 years or 120,000 miles. ...
Special Policy Coverage 10335 - 01/19/2011
Airbag Readiness Light/Service Airbag Message-Reroute Wire Harness/Replace Connectors: Approximately 124,000 Buick Enclave and GMC Acadia vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between ...
Staying one Step Ahead of Recalls - 01/19/2011
It seems that every time you look there is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often...
Special Policy Coverage 09275 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: GM has issued a special coverage adjustment that applies to certain 2006 Chevrolet Cobalt, 2006 Pontiac G4 vehicles registered in Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana,...
Reject of the Month - 02/02/2016
832Beyond Special Coverage AZSCT833Valid Special Coverage Found.N/A834Repair performed prior to start of Warranty.AZPTI; ZREG; ZPDI; ZTPT835Submission time limit for new defective battery exceeded.N/A830836Battery warranty record not found in ZACD_WRTY.N/A830Error...
November 2018 Recall Update - 10/24/2018
... that includes the top tether anchor label. The recall program is in effect until October 31, 2020. Special Coverage 18236: Exhaust Turbocharger Outlet Pipe Failure: Certain 2015-2016 Chevrolet Silverado and GMC Sierra trucks equipped with a 6.6L Duramax...
Policy Evaluation Tool - Clarification - 10/23/2019
... through the following scenario. In the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor operation...
July 2017 Recall Update - 06/19/2017
Special Coverage 12313D: Engine Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update...
April 2019 Recall Update - 03/27/2019
... Dealers are required to replace the oil pump. The bulletin is in effect until March 31, 2021. Special Coverage N182188910: PPS Setting DTC for Airbag Light On: Approximately 7,200 Buick Verano vehicles are included in the special coverage that covers...
August 2011 Recall Update - 08/09/2011
... Dealers are to replace one or both EGT sensors, depending on the vehicle configuration. Special Coverage Adjustment 11150 - Exhaust Manifold Warranty Extension: A crack in the exhaust manifold in some 2008-2009 Chevrolet TrailBlazer and GMC Envoy...
February 2012 Recall Update - 02/07/2012
... splice in the net item field of the transaction. The amount claimed in net should not exceed $1.91.Special Coverage 11304 - Evaporative Emission Canister Purge Solenoid Valve Warranty: Certain 2009 Chevrolet Silverado and GMC Sierra hybrid vehicles equipped...
Reject of the Month - 05/23/2016
... has been removed and is no longer used.Error Message 175: Vehicle & is not assigned to the special coverage with labor code &: This is a new addition to the list of available codes. The message is displayed when the vehicle submitted on the transaction...
December 2014 Recall Update - 11/25/2014
Special Coverage 13388: Exhaust Manifold Fracture: Approximately 28,000 vehicles equipped with a 2.9L engine may have a condition in which high exhaust temperatures may cause the exhaust manifold to fracture. To correct the condition dealers are to replace...
Reject of the Month - 05/14/2013
... labour code format. Continue to use the legacy five-digit labour code for field actions and special coverages. Only newly released field actions, special coverage and customer satisfaction bulletins will transition to the new Global format.Service...
Reject of the Month - October 2020 - 09/22/2020
... found the check valve in the valve cover to be faulty. The technician reviewed SI and found Special Coverage N202299080 that pertained to the concern. The special policy procedure included removal and replacement of the camshaft valve cover. The technician...
January 2015 Recall Update - 12/19/2014
... electrical center (UBEC) harness on involved vehicles. Approximately 97,000 vehicles are involved.Special Coverage 14232: Power Steering Stick-Slip: Certain 2010-2014 Chevrolet Equinox and GMC Terrain; 2011-2014 Chevrolet Cruze and Volt; 2012-2014 Buick...
June 2013 Recall Update - 06/19/2013
... harness (filter) to minimize the electrical noise from other vehicle electrical components. Special Coverage Adjustment 13091: Water Pump Shaft Seal Leaks: GM released this special coverage bulletin in late May which involves approximately 713,000...
August 2023 Recall Update - 07/25/2023
... the service procedure. Certain 2023 Cadillac LYRIQ vehicles are included in the recall population. Special Coverage N232395300 Evaporative Emissions Purge Valve: Approximately 383,000 vehicles are involved in the special coverage population. These vehicles...
January 2013 Recall Update - 01/24/2013
... affects certain 2005-2008 Pontiac Vibe, 2-wheel drive vehicles equipped with a 1.8L MFI engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless...
April 2023 Recall Update - 03/23/2023
Special Coverage N192266181-01 Wiper Transmission Arm Linkage Failure: The bulletin has been revised to add the 2016-17 model year Chevrolet Equinox and GMC Terrain to the special coverage population. Additionally, certain 2010-12 Chevrolet Equinox and...
GM Organizational Terms - 10/27/2020
... protection and peace of mind. More details of the Goodwill tools are found in the bulletin. Special Coverage - Extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. The necessary...
Reject of the Month - 10/08/2012
... due to the request exceeding self-authorization limits.For example: a technician completed a special coverage repair on a 2006 Equinox. The special coverage instructed the tech to install a temperature valve shaft sleeve onto the temperature valve. The...
GWM Issues and Issue Resolution - 06/19/2013
... for error code 903-"Vehicle not compatible with labour code" when submitting transactions for special coverage and coupons that have legacy labour operation numbers have been addressed and resolved. If the transaction is not for a special coverage or...
Branded Titles and Warranty Blocks - 12/21/2017
... titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles with a branded title and warranty block. When processing any of the above...
August 2012 Recall Update - 08/09/2012
... operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour time contained within the special coverage has been revised. GM determined that a front end...
November 2011 Recall Update - 11/17/2011
... order in the Programming Module Table has been revised in the most recent bulletin update. Special Coverage 11157A - Front Brake Hose Fitting Corrosion: Approximately 78,000 Hummer H3 and H3T vehicles may have a condition in which the front...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Transponder Keys: - 10/31/2014
... transponders keys obtained from sources other than GMCCA are not used in any recall, warranty, or special coverage repair. ...
Recall Completion - 02/20/2018
... including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery. The process should include checking inventory daily using Field Action Inventory...
Warranty Blocks - 09/24/2019
... IVH the only services that may be provided include: safety, non-compliance and emissions recalls, special coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required...
May 2013 Recall Update - 05/14/2013
Special Coverage 09275B: Fuel Odor or Spotting on Ground: The special coverage has been updated to provide coverage of the condition regardless of the vehicle's mileage or age. Certain 2006-2007 Chevrolet Cobalt, 2006 Pontiac G4, 2007 Pontiac G5, and...
Customer Reimbursement - 09/22/2020
... and retained to justify/verify the expenditure (photocopies of receipts are acceptable for special coverages and recalls). Provide the customer with a copy of the receipt/invoice for their records. All customer reimbursements are to be made to the person...
April 2024 Recall Update - 03/23/2024
... The recall is in effect until March 31, 2026 and affects approximately 54,961 vehicles. Special Coverage N232395330 Turbocharger Replacement: Certain 2017-18 Buick Encore, Chevrolet Sonic, and Trax vehicles equipped with a 1.4L, 4-cylinder gas...
October 2020 Recall Update - 09/22/2020
... to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage bulletin has been updated to reflect a change to the parts...
Recall Summary Update - 01/28/2020
... gold-plated terminals. Approximately 470 vehicles are included in the recall population. Special Coverage N192266180: Wiper Transmission Arm Linkage Failure: More than 1.8 million vehicles are involved in the special coverage that covers involved...
May 2020 Recall Update - 04/29/2020
... in the vehicle to offset any air trapped in the engine after performing this procedure. Special Coverage A192219310 Radiator Leaks: Approximately 1,550 vehicles are involved in the special coverage that covers certain 2015-19 Chevrolet Trax...
July 2019 Recall Update - 06/26/2019
... with the correct radio software and calibration. The program is in effect until June 30, 2021. Special Coverage N192219480: Driver’s Front Seat Belt Lap Pretensioner: The special coverage covers affected vehicles for a period of 12 years or 180,000...
Coverage Code E, E1, E2 - 10/13/2010
Emissions warranty coverage is a result of regulation that requires manufacturers to certify that each new vehicle they build and how it is equipped conforms to the Environmental Protection Agency (EPA) at the time of sale. The California Air Resources...
January 2020 Recall Update - 01/03/2020
... to update the Hybrid Powertrain Control Module 2 in certain 2011 Chevrolet Volt vehicles. Special Coverage N182180270: Tail Lamps Inoperative: Certain 2015-16 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL vehicles are included in the recall...
October 2012 Recall Update - 10/08/2012
Special Coverage 11273 - Throttle Position Sensor Replacement: Dealers are instructed to replace the throttle position sensor and reprogram the Engine Control Module on approximately 2,000,000 vehicles. Involved vehicles include the 2008-2009 Chevrolet...
June 2018 Recall Update - 05/22/2018
... Chevrolet Silverado HD and GMC Sierra HD trucks equipped with a 6.6L engine and dual fuel tanks. Special Coverage 17336-03: Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The parts and warranty information sections of the bulletin have been...
Enhancements - 10/28/2022
... from the improved features and functionality. Users now have the ability to hover over Special Coverages that are listed in the Applicable Warranties section of IVH to quickly view a description of the bulletin. Any Special Coverage that is published...
Warranty Blocks and Branded Titles - 01/28/2020
... ZREG, and ZSCT. If a Warranty Block appears in IVH, ONLY the following services may be provided: Special Coverage Repairs - Repairs must be performed as directed if the vehicle has the condition described in the Special Coverage bulletin. Since the...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
September 2022 Recall Update - 08/22/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet...
... protection and peace of mind. More details of the Goodwill tools are found in the bulletin. Special Coverage - Extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. The necessary...
Reject of the Month - 10/08/2012
... due to the request exceeding self-authorization limits.For example: a technician completed a special coverage repair on a 2006 Equinox. The special coverage instructed the tech to install a temperature valve shaft sleeve onto the temperature valve. The...
GWM Issues and Issue Resolution - 06/19/2013
... for error code 903-"Vehicle not compatible with labour code" when submitting transactions for special coverage and coupons that have legacy labour operation numbers have been addressed and resolved. If the transaction is not for a special coverage or...
Branded Titles and Warranty Blocks - 12/21/2017
... titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles with a branded title and warranty block. When processing any of the above...
August 2012 Recall Update - 08/09/2012
... operation and lack of engine power. Dealers are to install new spark plug boots and spark plugs.Special Coverage 11340B - Timing Chain Wear-Revised: The labour time contained within the special coverage has been revised. GM determined that a front end...
November 2011 Recall Update - 11/17/2011
... order in the Programming Module Table has been revised in the most recent bulletin update. Special Coverage 11157A - Front Brake Hose Fitting Corrosion: Approximately 78,000 Hummer H3 and H3T vehicles may have a condition in which the front...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Transponder Keys: - 10/31/2014
... transponders keys obtained from sources other than GMCCA are not used in any recall, warranty, or special coverage repair. ...
Recall Completion - 02/20/2018
... including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery. The process should include checking inventory daily using Field Action Inventory...
Warranty Blocks - 09/24/2019
... IVH the only services that may be provided include: safety, non-compliance and emissions recalls, special coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required...
May 2013 Recall Update - 05/14/2013
Special Coverage 09275B: Fuel Odor or Spotting on Ground: The special coverage has been updated to provide coverage of the condition regardless of the vehicle's mileage or age. Certain 2006-2007 Chevrolet Cobalt, 2006 Pontiac G4, 2007 Pontiac G5, and...
Customer Reimbursement - 09/22/2020
... and retained to justify/verify the expenditure (photocopies of receipts are acceptable for special coverages and recalls). Provide the customer with a copy of the receipt/invoice for their records. All customer reimbursements are to be made to the person...
April 2024 Recall Update - 03/23/2024
... The recall is in effect until March 31, 2026 and affects approximately 54,961 vehicles. Special Coverage N232395330 Turbocharger Replacement: Certain 2017-18 Buick Encore, Chevrolet Sonic, and Trax vehicles equipped with a 1.4L, 4-cylinder gas...
October 2020 Recall Update - 09/22/2020
... to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage bulletin has been updated to reflect a change to the parts...
Recall Summary Update - 01/28/2020
... gold-plated terminals. Approximately 470 vehicles are included in the recall population. Special Coverage N192266180: Wiper Transmission Arm Linkage Failure: More than 1.8 million vehicles are involved in the special coverage that covers involved...
May 2020 Recall Update - 04/29/2020
... in the vehicle to offset any air trapped in the engine after performing this procedure. Special Coverage A192219310 Radiator Leaks: Approximately 1,550 vehicles are involved in the special coverage that covers certain 2015-19 Chevrolet Trax...
July 2019 Recall Update - 06/26/2019
... with the correct radio software and calibration. The program is in effect until June 30, 2021. Special Coverage N192219480: Driver’s Front Seat Belt Lap Pretensioner: The special coverage covers affected vehicles for a period of 12 years or 180,000...
Coverage Code E, E1, E2 - 10/13/2010
Emissions warranty coverage is a result of regulation that requires manufacturers to certify that each new vehicle they build and how it is equipped conforms to the Environmental Protection Agency (EPA) at the time of sale. The California Air Resources...
January 2020 Recall Update - 01/03/2020
... to update the Hybrid Powertrain Control Module 2 in certain 2011 Chevrolet Volt vehicles. Special Coverage N182180270: Tail Lamps Inoperative: Certain 2015-16 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL vehicles are included in the recall...
October 2012 Recall Update - 10/08/2012
Special Coverage 11273 - Throttle Position Sensor Replacement: Dealers are instructed to replace the throttle position sensor and reprogram the Engine Control Module on approximately 2,000,000 vehicles. Involved vehicles include the 2008-2009 Chevrolet...
June 2018 Recall Update - 05/22/2018
... Chevrolet Silverado HD and GMC Sierra HD trucks equipped with a 6.6L engine and dual fuel tanks. Special Coverage 17336-03: Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak: The parts and warranty information sections of the bulletin have been...
Enhancements - 10/28/2022
... from the improved features and functionality. Users now have the ability to hover over Special Coverages that are listed in the Applicable Warranties section of IVH to quickly view a description of the bulletin. Any Special Coverage that is published...
Warranty Blocks and Branded Titles - 01/28/2020
... ZREG, and ZSCT. If a Warranty Block appears in IVH, ONLY the following services may be provided: Special Coverage Repairs - Repairs must be performed as directed if the vehicle has the condition described in the Special Coverage bulletin. Since the...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
September 2022 Recall Update - 08/22/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet...
GM Mail Out Reviews - 06/29/2021
... Silverado. The technician found DTC P21DD and noted that the reductant heater exceeded spec. A special coverage was found that addressed the concern and replacement of the DEF reservoir assembly. The claim was submitted with the appropriate special coverage...
June 2016 Recall Update - 05/24/2016
... Electrical Center (UBEC), and add the Forward Lamp Harness Service Kit with a 50 amp relay. Special Coverage 15643: Airbag Light On: Approximately 215,000 vehicles are involved in the recall that addresses a condition with a design interference...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Emissions - 02/27/2014
All vehicles are eligible for the Federal Emissions Warranty Coverage of 2 years or 24,000 miles. To check for emissions eligibility, locate the underhood emission control label located inside the engine compartment. The label may contain language stating...
December 2019 Recall Update - 12/02/2019
Special Coverage N182202780-01: Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been revised to update the models and to extend the coverage period. The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18...
September 2018 Recall Update - 08/20/2018
Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade...
November 2019 Recall Update - 10/23/2019
Special Coverage 17336-05: Air Conditioning Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin...
August 2019 Recall Update - 07/30/2019
... and install the insert on unsold vehicles. The recall program is in effect until July 31, 2021. Special Coverage Adjustment N192210230: Camshaft Cover Replacement: The engine camshaft cover must be replaced on certain 2015-16 Chevrolet Cruze and 2015...
August 2022 Recall Update - 07/27/2022
... are included in the recall program include certain 2022 Chevrolet Colorado and GMC Canyon trucks. Special Coverage N222369620-01 Evaporative Emissions Purge Valve: Certain 2019 Cadillac XTS and 2020 Chevrolet Impala vehicles equipped with a 6 cylinder,...
Reject of the Month - 02/26/2013
... repair line. The claim also rejected for labour code is not covered by service contract or special coverage. This particular reject had the warranty administrator confused as the labour operation coverage was confirmed through GMPP Cares online...
Policy Evaluation Tool - 09/24/2019
... Date of Manufacture on Tires In the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor...
GMPP Common Rejects - 04/13/2012
... for review and payment. Reject Code 825: Labour code is not covered by service contract or special coverage: If submitting a transaction with a TSB specific labour operation, it may reject as not covered. Confirm that the bulletin applies to the VIN...
Reject of the Month - 02/07/2012
Error 825: Labour code F9726 is not covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation,...
May 2018 Recall Update - 04/23/2018
... quantity of part number 19184760. The recall affects certain 2010 Pontiac Vibe vehicles. Special Coverage 18055 Side Impact Air Bag Light On: Approximately 209,000 vehicles are involved in the special coverage to address a condition in which the...
April 2017 Recall Update - 03/21/2017
... vehicles equipped with a 3.6L DFI engine. The recall program is in effect until March 31, 2019. Special Coverage 16188: Brake Lamp Malfunction: The special coverage covers the involved vehicles for a period of 15 years or 150,000 miles. Certain 2004-2012...
March 2017 Recall Update - 02/17/2017
... include certain 2014-2015 Chevrolet Cruze models equipped with a 2.0L diesel engine. Special Coverage 15643A: Airbag Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities,...
February 2021 Recall Update - 01/27/2021
Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced...
October 2014 Recall Update - 10/03/2014
... Chevrolet Silverado and GMC Sierra 2500/3500 series equipped with an auxiliary battery. Special Coverage Adjustment 14289: Flex Fuel Sensor Malfunction: Certain 2013 Buick LaCrosse, Regal; Cadillac ATS, SRX; Chevrolet Caprice, Captiva, Equinox,...
July 2018 Recall Update - 06/25/2018
Special Coverage 15810-02 Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles...
June 2021 Recall Update - 05/26/2021
Special Coverage 18226-01 Overheating of Fuel Relay or Motor Terminal: The bulletin has been revised to include a service procedure update. The special coverage affects certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles. Customer Satisfaction...
October 2022 Recall Update - 09/26/2022
Special Coverage N192266180-01 Front Wiper Transmission Arm Linkage Failure: The bulletin has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits...
Empowerment - 11/25/2014
... of the written warranty period.Goodwill: assistance expenditures made to satisfy the customer.Special Coverage: extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. Additional...
Sublet Vendors - 10/23/2015
... the service agent is responsible for the satisfactory completion of any warranty or special coverage repair submitted for credit. ...
The New GlobalConnect - 09/03/2015
... menu to review service-related Headline messages. This section of the webpage may include Special Coverage notifications, Tire promotion details, upcoming safety recalls, service marketing playbook, and the Dealer Searchable Summary (summary of current...
... Silverado. The technician found DTC P21DD and noted that the reductant heater exceeded spec. A special coverage was found that addressed the concern and replacement of the DEF reservoir assembly. The claim was submitted with the appropriate special coverage...
June 2016 Recall Update - 05/24/2016
... Electrical Center (UBEC), and add the Forward Lamp Harness Service Kit with a 50 amp relay. Special Coverage 15643: Airbag Light On: Approximately 215,000 vehicles are involved in the recall that addresses a condition with a design interference...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
Powertrain Warranty Coverage - 01/11/2016
Labor Operations That Qualify: Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012:...
Emissions - 02/27/2014
All vehicles are eligible for the Federal Emissions Warranty Coverage of 2 years or 24,000 miles. To check for emissions eligibility, locate the underhood emission control label located inside the engine compartment. The label may contain language stating...
December 2019 Recall Update - 12/02/2019
Special Coverage N182202780-01: Brake Assist Decreased Due to Vacuum Loss: The special coverage bulletin has been revised to update the models and to extend the coverage period. The bulletin affects certain 2015-17 Cadillac Escalade, Escalade ESV, 2014-18...
September 2018 Recall Update - 08/20/2018
Special Coverage 17336-04: The special coverage has been updated to include a revision to the labor time necessary to evacuate and recharge R1234YF refrigerant when replacing a Combi-Cooler. The bulletin involves certain 2015-2017 Cadillac Escalade, Escalade...
November 2019 Recall Update - 10/23/2019
Special Coverage 17336-05: Air Conditioning Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin...
August 2019 Recall Update - 07/30/2019
... and install the insert on unsold vehicles. The recall program is in effect until July 31, 2021. Special Coverage Adjustment N192210230: Camshaft Cover Replacement: The engine camshaft cover must be replaced on certain 2015-16 Chevrolet Cruze and 2015...
August 2022 Recall Update - 07/27/2022
... are included in the recall program include certain 2022 Chevrolet Colorado and GMC Canyon trucks. Special Coverage N222369620-01 Evaporative Emissions Purge Valve: Certain 2019 Cadillac XTS and 2020 Chevrolet Impala vehicles equipped with a 6 cylinder,...
Reject of the Month - 02/26/2013
... repair line. The claim also rejected for labour code is not covered by service contract or special coverage. This particular reject had the warranty administrator confused as the labour operation coverage was confirmed through GMPP Cares online...
Policy Evaluation Tool - 09/24/2019
... Date of Manufacture on Tires In the case of a repair being performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but outside the time and mileage limits, select the appropriate labor...
GMPP Common Rejects - 04/13/2012
... for review and payment. Reject Code 825: Labour code is not covered by service contract or special coverage: If submitting a transaction with a TSB specific labour operation, it may reject as not covered. Confirm that the bulletin applies to the VIN...
Reject of the Month - 02/07/2012
Error 825: Labour code F9726 is not covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation,...
May 2018 Recall Update - 04/23/2018
... quantity of part number 19184760. The recall affects certain 2010 Pontiac Vibe vehicles. Special Coverage 18055 Side Impact Air Bag Light On: Approximately 209,000 vehicles are involved in the special coverage to address a condition in which the...
April 2017 Recall Update - 03/21/2017
... vehicles equipped with a 3.6L DFI engine. The recall program is in effect until March 31, 2019. Special Coverage 16188: Brake Lamp Malfunction: The special coverage covers the involved vehicles for a period of 15 years or 150,000 miles. Certain 2004-2012...
March 2017 Recall Update - 02/17/2017
... include certain 2014-2015 Chevrolet Cruze models equipped with a 2.0L diesel engine. Special Coverage 15643A: Airbag Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities,...
February 2021 Recall Update - 01/27/2021
Special Coverage N202302720 On Track Performance Engine Overheating: Certain 2015-16 Chevrolet Corvette vehicles equipped with a manual transmission and 2015-18 Corvette vehicles equipped with an automatic transmission may have an overheating and reduced...
October 2014 Recall Update - 10/03/2014
... Chevrolet Silverado and GMC Sierra 2500/3500 series equipped with an auxiliary battery. Special Coverage Adjustment 14289: Flex Fuel Sensor Malfunction: Certain 2013 Buick LaCrosse, Regal; Cadillac ATS, SRX; Chevrolet Caprice, Captiva, Equinox,...
July 2018 Recall Update - 06/25/2018
Special Coverage 15810-02 Catalytic Converter Replacement: The special coverage has been revised to include an update to the labor time in the Warranty Information section. The bulletin affects certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles...
June 2021 Recall Update - 05/26/2021
Special Coverage 18226-01 Overheating of Fuel Relay or Motor Terminal: The bulletin has been revised to include a service procedure update. The special coverage affects certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles. Customer Satisfaction...
October 2022 Recall Update - 09/26/2022
Special Coverage N192266180-01 Front Wiper Transmission Arm Linkage Failure: The bulletin has been revised to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits...
Empowerment - 11/25/2014
... of the written warranty period.Goodwill: assistance expenditures made to satisfy the customer.Special Coverage: extension of the warranty coverage of a specific vehicle component or system if an identified non-safety related failure occurs. Additional...
Sublet Vendors - 10/23/2015
... the service agent is responsible for the satisfactory completion of any warranty or special coverage repair submitted for credit. ...
The New GlobalConnect - 09/03/2015
... menu to review service-related Headline messages. This section of the webpage may include Special Coverage notifications, Tire promotion details, upcoming safety recalls, service marketing playbook, and the Dealer Searchable Summary (summary of current...
Bulletin Update - 08/23/2016
... on vehicles that originate in Canada. This policy applies to all warranty repairs, recalls, special coverage, and maintenance services regardless if the odometer has been converted or IVH has been converted.Battery Testing and Warranty Replacement Requirements:...
Top Reject of the Month - 11/17/2011
... the claim submission instructions for the repair to ensure that the claim is properly submitted. Special coverage 10054 is a great example of this. While it lists the diagnostic time as an add, submitting the associated time as an add will lead to a...
PZEV and SULEV - 06/06/2012
... Maryland, New Jersey, Pennsylvania, Rhode Island, and Washington.The extended emissions coverage stays with the vehicle, even if a customer moves to a state that did not adopt the more stringent California emissions standards. The most effective way...
Top Reject of the Month - 12/15/2011
... coverage. A light duty truck (less than 8,500 lbs GVWR) carries federal emissions of 2/24 + 8/80 special component coverage.Best practice: never underestimate a reject; analyze and research it thoroughly before coming to a solution. ...
March 2021 Recall Update - 02/25/2021
Special Coverage N202302720-01 On Track Performance Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence...
July 2023 Recall Update - 06/26/2023
... certain 2017-20 Chevrolet Bolt EV models has been revised to update the correction statement. Special Coverage N222385510 Front Exhaust Pipe: Approximately 158,441 vehicles are included in the bulletin’s population. The special coverage covers...
April 2020 Recall Update - 03/27/2020
... a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles. Special Coverage N192216430 Airbag Light on Due to PPS Sensor Disconnect: Certain 2014-17 Chevrolet Impala vehicles equipped with front heated seats may have...
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Emissions - 05/22/2017
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. Certain vehicles may contain language stating that the vehicle conforms to California regulations, therefore also making it eligible for California Emissions Control System...
Emissions Warranty Coverage - 09/25/2023
... Washington, Pennsylvania, and Delaware. California emissions warranty provides for longer warranty coverage on emission related repairs. If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... Heavy Duty Emission related components on Gas or Diesel vehicles over 8,500 pounds only have coverage of 5 years/50,000 miles, but it covers all Emission related repairs. Service Policies and Procedures Manual, Article 1.2.1, lists the states that...
Emissions Tools - 03/27/2020
Emissions related warranty coverage is confusing for many members of the service team. What’s covered and for how long, specific state coverage, and most importantly, where to find the answers to emissions coverage questions are a few of the questions...
Recalls That Expire - 03/01/2016
... below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial CoverageService UpdateSpecial Coverage field actions do have a set expiration date and mileage limit. Technically, Special Coverages are not considered...
Powertrain Warranty Coverage - 06/19/2013
Beginning with the 2010 model year and beyond, GM made updates to 5/100 Powertrain Warranty Coverage. These updates included both the addition and removal of certain components from coverage. Unfortunately the Powertrain Coverage tables in SI didn't always...
Merry Christmas from jlwarranty - 12/01/2021
... throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The online Warranty...
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
Reflections for the Year and Years Past - 12/09/2013
... of this year. GM also removed the customer participation responsibility for vehicles involved in Special Coverage 10054. Dealers are able to process a refund for those customers that previously paid a portion of the repair cost. Maintenance program...
The New Recall Center - 07/01/2014
... is availableValidation of VINS, and year, make, model displayedCustomer satisfaction campaigns and special coverages includedFAQs and link for locating and scheduling service at their local dealershipContact phone numbers for all brand call centersGM...
New Vehicle Tire Warranty - 09/04/2013
... are covered by GM against defects in material or workmanship under the bumper-to-bumper warranty coverage."For vehicles within the new car bumper-to-bumper warranty coverage, defective tires are replaced on a pro-rata adjustment basis- 0-12,000...
Quickly Confirm Powertrain Coverage - 12/09/2013
Powertrain coverage continues to be one of those warranty areas that eludes many within the dealership. Is or isn't the component covered? More often than not the question is asked when an answer is needed sooner than later. Those that have been...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial ...
Coverage Code Tables - 08/09/2011
... emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine warranty coverage for a specific component or repair is to find...
Emission Control Systems Warranties - 09/26/2022
... Washington, Pennsylvania, and Delaware. California emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage...
From the Forum: Sublet Repair Facility - 08/22/2017
... 2.9, “Service Agent is responsible for the satisfactory completion of any warranty or special coverage repair work. If a repair of the same item is needed as a result of improper inspection, diagnosis, workmanship or deficiency in parts not supplied...
Empowerment - 03/01/2016
... been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain Coverage Table 2 has been revised to reflect 2007-2015 model year Chevrolet, GMC, Pontiac, Saturn vehicles. Powertrain...
... on vehicles that originate in Canada. This policy applies to all warranty repairs, recalls, special coverage, and maintenance services regardless if the odometer has been converted or IVH has been converted.Battery Testing and Warranty Replacement Requirements:...
Top Reject of the Month - 11/17/2011
... the claim submission instructions for the repair to ensure that the claim is properly submitted. Special coverage 10054 is a great example of this. While it lists the diagnostic time as an add, submitting the associated time as an add will lead to a...
PZEV and SULEV - 06/06/2012
... Maryland, New Jersey, Pennsylvania, Rhode Island, and Washington.The extended emissions coverage stays with the vehicle, even if a customer moves to a state that did not adopt the more stringent California emissions standards. The most effective way...
Top Reject of the Month - 12/15/2011
... coverage. A light duty truck (less than 8,500 lbs GVWR) carries federal emissions of 2/24 + 8/80 special component coverage.Best practice: never underestimate a reject; analyze and research it thoroughly before coming to a solution. ...
March 2021 Recall Update - 02/25/2021
Special Coverage N202302720-01 On Track Performance Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence...
July 2023 Recall Update - 06/26/2023
... certain 2017-20 Chevrolet Bolt EV models has been revised to update the correction statement. Special Coverage N222385510 Front Exhaust Pipe: Approximately 158,441 vehicles are included in the bulletin’s population. The special coverage covers...
April 2020 Recall Update - 03/27/2020
... a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles. Special Coverage N192216430 Airbag Light on Due to PPS Sensor Disconnect: Certain 2014-17 Chevrolet Impala vehicles equipped with front heated seats may have...
Labour Operations and Add-On - 10/13/2010
Many labour operations, specifically those related to recalls and special coverages, often have additional time, allowances for parts, and administrative fees that can be applied to the claim. In order to best serve your customers, be sure to explore...
Emissions - 05/22/2017
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. Certain vehicles may contain language stating that the vehicle conforms to California regulations, therefore also making it eligible for California Emissions Control System...
Emissions Warranty Coverage - 09/25/2023
... Washington, Pennsylvania, and Delaware. California emissions warranty provides for longer warranty coverage on emission related repairs. If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... Heavy Duty Emission related components on Gas or Diesel vehicles over 8,500 pounds only have coverage of 5 years/50,000 miles, but it covers all Emission related repairs. Service Policies and Procedures Manual, Article 1.2.1, lists the states that...
Emissions Tools - 03/27/2020
Emissions related warranty coverage is confusing for many members of the service team. What’s covered and for how long, specific state coverage, and most importantly, where to find the answers to emissions coverage questions are a few of the questions...
Recalls That Expire - 03/01/2016
... below are the various types of field actions:Safety NoncomplianceEmissionCustomer SatisfactionSpecial CoverageService UpdateSpecial Coverage field actions do have a set expiration date and mileage limit. Technically, Special Coverages are not considered...
Powertrain Warranty Coverage - 06/19/2013
Beginning with the 2010 model year and beyond, GM made updates to 5/100 Powertrain Warranty Coverage. These updates included both the addition and removal of certain components from coverage. Unfortunately the Powertrain Coverage tables in SI didn't always...
Merry Christmas from jlwarranty - 12/01/2021
... throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The online Warranty...
Emissions Coverage - 03/27/2019
The Labor Time Guide displays a coverage code to indicate which labor operations are covered by an emissions warranty. Standard emissions coverage is indicated with a coverage code E (Emission Limited Warranty). Coverage code E1 (Emission Select State...
Reflections for the Year and Years Past - 12/09/2013
... of this year. GM also removed the customer participation responsibility for vehicles involved in Special Coverage 10054. Dealers are able to process a refund for those customers that previously paid a portion of the repair cost. Maintenance program...
The New Recall Center - 07/01/2014
... is availableValidation of VINS, and year, make, model displayedCustomer satisfaction campaigns and special coverages includedFAQs and link for locating and scheduling service at their local dealershipContact phone numbers for all brand call centersGM...
New Vehicle Tire Warranty - 09/04/2013
... are covered by GM against defects in material or workmanship under the bumper-to-bumper warranty coverage."For vehicles within the new car bumper-to-bumper warranty coverage, defective tires are replaced on a pro-rata adjustment basis- 0-12,000...
Quickly Confirm Powertrain Coverage - 12/09/2013
Powertrain coverage continues to be one of those warranty areas that eludes many within the dealership. Is or isn't the component covered? More often than not the question is asked when an answer is needed sooner than later. Those that have been...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial ...
Coverage Code Tables - 08/09/2011
... emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine warranty coverage for a specific component or repair is to find...
Emission Control Systems Warranties - 09/26/2022
... Washington, Pennsylvania, and Delaware. California emissions warranty provides for longer warranty coverage on emission related repairs. Labor operations that are emissions related will be identified with Coverage Code: Emission E, E1, or E2. Coverage...
From the Forum: Sublet Repair Facility - 08/22/2017
... 2.9, “Service Agent is responsible for the satisfactory completion of any warranty or special coverage repair work. If a repair of the same item is needed as a result of improper inspection, diagnosis, workmanship or deficiency in parts not supplied...
Empowerment - 03/01/2016
... been updated, effective February 1, 2016. The bulletin has been revised to include 2016 Powertrain coverages and updated goodwill tools. Powertrain Coverage Table 2 has been revised to reflect 2007-2015 model year Chevrolet, GMC, Pontiac, Saturn vehicles. Powertrain...
Special Parts Return - 07/03/2013
... and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts Return" and the process of requesting these special parts has changed. The Special Parts return process has been around for a while, but certainly...
November 2013 Recall Update - 11/18/2013
... brake assist may be intermittently reduced or lost, requiring extra brake pedal effort. Special Coverage 12313B-Engine Balance Chain and Fuel Pump: Certain 2010-2011 model year Buick LaCrosse, Chevrolet Equinox, and Buick Regal vehicles, equipped...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
Starter Replacement - 04/13/2012
... a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft Position Sensor Reluctor Ring Replacement PJ5019 Air Cleaner Outlet Resonator...
2016 Model Year Warranty Coverage - 03/26/2015
Warranty coverage for the 2016 model year has been updated to better align with customer needs and expectations. In addition to the 3/36,000 bumper-to-bumper warranty, all Chevrolet and GMC vehicles will come with a powertrain limited warranty that totals...
Merry Christmas from jlwarranty - 11/29/2023
... were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The online Warranty...
(CPO) Coverage - 02/23/2022
“The warranty period for all CPO coverages begins on the date the CPO vehicle is first delivered or put in use and ends at the expiration of the coverage period. The CPO Bumper to Bumper Limited Warranty Extension adds 12 months/12,000 miles to...
EV Coverage Code Table - 10/31/2014
The LTG in SI now includes an indicator and Coverage Code table for EV coverage. Coverage Code V applies to certain Chevrolet Volt Battery components which carry an 8-year/100,000 mile warranty.The coverage applies to 2011 and newer Volt models. ...
New 2013 Buick Powertrain Warranty - 06/06/2012
Beginning with the 2013 model year, Buick vehicles will have powertrain coverage for 6 years, 70,000 miles. The decision to increase the length of the warranty, but reduce the mileage, is due to data that shows 68% of Buick owners ran out of powertrain...
A Goodwill Tool - 02/26/2013
... each tool in our newsletter. One of the tools that was enhanced is the addition of Comprehensive Coverage to the Component Coverage Letter choice. This letter is issued to the current vehicle owner by CAC and covers a group or category of components...
May 2014 Recall Update - 05/09/2014
... will be released as follows: Bulletin 14115, Bulletin 14116, Bulletin 14117, and Bulletin 14118. A special coverage (Bulletin 14119) will be implemented for 2006-2008 and early production 2009 Chevrolet HHR (non-turbo) and 2003 Saturn Ion to provide...
The New Policies and Procedures Manual - 10/31/2014
... the customer's original paid receipt. Photocopies are only allowed for reimbursement in recall or special coverage situations. Provide the customer a copy of the receipt for their own records. The service agent must verify proof of vehicle ownership...
June 2015 Recall Update - 06/02/2015
... time for the 2011-2012 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles. Special Coverage 14823: Daytime Running Lamp Inoperative: Certain 2007-2012 GMC Acadia vehicles equipped with high intensity discharge headlamps are involved...
Service Policies & Procedures Recent Updates - 01/11/2016
... a branded title and warranty block is still eligible for emissions warranty repairs, recalls, and special coverage repairs, but only if the system being covered is repairable. These policies have been in place for some time now. The update in this section...
January 2022 Recall Update - 01/04/2022
Special Coverage N212338400 Evaporative Emissions Purge Valve Replacement: Certain 2018-20 model year Buick, Cadillac, and Chevrolet vehicles may have a condition which may cause the evaporative emissions purge valve to not fully close. Dealers will replace...
Reject of the Month - 07/23/2018
... vehicles both exceeded accepted specification for oil consumption within 2,000 miles, requiring special coverage repairs. The technician attached copies of the oil consumption worksheets to the job card. The MOR found that one worksheet only contained...
Part Warranty Coverage - 12/19/2018
... instrument clusters, etc.) are covered for only 12 months, unlimited mileage, parts and labor. Coverage on ESC parts sold over-the-counter is 12 months, unlimited mileage, for the part only. The Consumer Part Warranty covers a variety of parts...
CPO Warranty Coverage - 03/21/2017
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited.” This is not a bumper-to-bumper warranty and many things are...
Components & Services with Limited Coverage - 03/27/2019
... in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published, it is reported that wiper blades are covered for only 12 months. Batteries for any remotes are only covered...
CPO Warranty Coverage - 03/26/2019
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited”, it is limited to defects in materials and workmanship. This...
Components and Services with Limited Coverage - 06/23/2020
... in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published, it is reported that wiper blades are covered for only 12 months. Batteries for any remotes are only covered...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s concern has been made,...
Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Battery Warranty Coverage - 08/30/2021
Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed ...
September 2021 Recall Update - 08/30/2021
... bulletin. Certain 2021 Chevrolet Silverado 1500 trucks are included in the recall population. Special Coverage N212338290 Glow Plug Failure: Approximately 244,500 vehicles are included in the recall population. Certain 2018-19 Chevrolet Silverado and...
... and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts Return" and the process of requesting these special parts has changed. The Special Parts return process has been around for a while, but certainly...
November 2013 Recall Update - 11/18/2013
... brake assist may be intermittently reduced or lost, requiring extra brake pedal effort. Special Coverage 12313B-Engine Balance Chain and Fuel Pump: Certain 2010-2011 model year Buick LaCrosse, Chevrolet Equinox, and Buick Regal vehicles, equipped...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
Starter Replacement - 04/13/2012
... a valid powertrain covered operation for model year 2010 and newer?...Excerpt from the Powertrain Coverage Code TableJ3529Engine Coolant Crossover Pipe ReplacementPJ4356 Crankshaft Position Sensor Reluctor Ring Replacement PJ5019 Air Cleaner Outlet Resonator...
2016 Model Year Warranty Coverage - 03/26/2015
Warranty coverage for the 2016 model year has been updated to better align with customer needs and expectations. In addition to the 3/36,000 bumper-to-bumper warranty, all Chevrolet and GMC vehicles will come with a powertrain limited warranty that totals...
Merry Christmas from jlwarranty - 11/29/2023
... were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The online Warranty...
(CPO) Coverage - 02/23/2022
“The warranty period for all CPO coverages begins on the date the CPO vehicle is first delivered or put in use and ends at the expiration of the coverage period. The CPO Bumper to Bumper Limited Warranty Extension adds 12 months/12,000 miles to...
EV Coverage Code Table - 10/31/2014
The LTG in SI now includes an indicator and Coverage Code table for EV coverage. Coverage Code V applies to certain Chevrolet Volt Battery components which carry an 8-year/100,000 mile warranty.The coverage applies to 2011 and newer Volt models. ...
New 2013 Buick Powertrain Warranty - 06/06/2012
Beginning with the 2013 model year, Buick vehicles will have powertrain coverage for 6 years, 70,000 miles. The decision to increase the length of the warranty, but reduce the mileage, is due to data that shows 68% of Buick owners ran out of powertrain...
A Goodwill Tool - 02/26/2013
... each tool in our newsletter. One of the tools that was enhanced is the addition of Comprehensive Coverage to the Component Coverage Letter choice. This letter is issued to the current vehicle owner by CAC and covers a group or category of components...
May 2014 Recall Update - 05/09/2014
... will be released as follows: Bulletin 14115, Bulletin 14116, Bulletin 14117, and Bulletin 14118. A special coverage (Bulletin 14119) will be implemented for 2006-2008 and early production 2009 Chevrolet HHR (non-turbo) and 2003 Saturn Ion to provide...
The New Policies and Procedures Manual - 10/31/2014
... the customer's original paid receipt. Photocopies are only allowed for reimbursement in recall or special coverage situations. Provide the customer a copy of the receipt for their own records. The service agent must verify proof of vehicle ownership...
June 2015 Recall Update - 06/02/2015
... time for the 2011-2012 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles. Special Coverage 14823: Daytime Running Lamp Inoperative: Certain 2007-2012 GMC Acadia vehicles equipped with high intensity discharge headlamps are involved...
Service Policies & Procedures Recent Updates - 01/11/2016
... a branded title and warranty block is still eligible for emissions warranty repairs, recalls, and special coverage repairs, but only if the system being covered is repairable. These policies have been in place for some time now. The update in this section...
January 2022 Recall Update - 01/04/2022
Special Coverage N212338400 Evaporative Emissions Purge Valve Replacement: Certain 2018-20 model year Buick, Cadillac, and Chevrolet vehicles may have a condition which may cause the evaporative emissions purge valve to not fully close. Dealers will replace...
Reject of the Month - 07/23/2018
... vehicles both exceeded accepted specification for oil consumption within 2,000 miles, requiring special coverage repairs. The technician attached copies of the oil consumption worksheets to the job card. The MOR found that one worksheet only contained...
Part Warranty Coverage - 12/19/2018
... instrument clusters, etc.) are covered for only 12 months, unlimited mileage, parts and labor. Coverage on ESC parts sold over-the-counter is 12 months, unlimited mileage, for the part only. The Consumer Part Warranty covers a variety of parts...
CPO Warranty Coverage - 03/21/2017
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited.” This is not a bumper-to-bumper warranty and many things are...
Components & Services with Limited Coverage - 03/27/2019
... in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published, it is reported that wiper blades are covered for only 12 months. Batteries for any remotes are only covered...
CPO Warranty Coverage - 03/26/2019
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited”, it is limited to defects in materials and workmanship. This...
Components and Services with Limited Coverage - 06/23/2020
... in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published, it is reported that wiper blades are covered for only 12 months. Batteries for any remotes are only covered...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s concern has been made,...
Accessories and Specialty Parts - 01/28/2020
By the end of 2019 car and truck owners spent almost $46 billion on accessories and specialty parts for their vehicles. The 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number...
Battery Warranty Coverage - 08/30/2021
Batteries are covered under the New Vehicle Bumper-to-Bumper warranty. Once the Bumper-to-Bumper warranty expires, the customer is responsible for battery replacements. Policy adjustments are never allowed on a battery. Battery replacements installed ...
September 2021 Recall Update - 08/30/2021
... bulletin. Certain 2021 Chevrolet Silverado 1500 trucks are included in the recall population. Special Coverage N212338290 Glow Plug Failure: Approximately 244,500 vehicles are included in the recall population. Certain 2018-19 Chevrolet Silverado and...
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, ...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... the Bumper-to-Bumper, Powertrain and/or Hybrid specific (8 year/100,000) and Federal Emissions coverage (8 year/80,000 or 5/year/50,000 on certain trucks) of the New Vehicle Limited Warranty (excluding Medium Duty trucks). Vehicles outside of warranty...
Coverage Code P - 07/25/2023
The August 2022 version of the Labor Time Guide was the first release to identify components with powertrain coverage on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. This was in addition...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
The New Vehicle Bumper-to-Bumper warranty provides extensive coverage, but there are time and mileage restrictions on certain repairs. Brake pads are only covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake...
Coverage Limits - 06/20/2022
... Educate the technician to provide detail on the type of bulb requiring replacement to confirm coverage prior to repair. The labor operation number associated with the bulb replacement does not specify bulb type. ...
Coverage Code P - 07/27/2022
... Labor Time Guide and continuing over a phased period of 6-8 months, components with powertrain coverage will be identified on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. While GM...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
The Warranty Support Center - 10/02/2015
Did you know that there are 27 Warranty Support Center Specialists that handle the five regions across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western,...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Special Instructions: Recall 15240 - 02/02/2016
... or both struts should be considered a customer pay service.After the recall has been performed, especially if the gas struts did not need to be replaced, the customer should be given a copy of a notice published at the bottom of the recall bulletin....
Special Tool Loan Program - 06/27/2016
... it does provide a cost-effective alternative to essential shipments of high-cost and/or low-use special tools. There are approximately 900 legacy tool numbers available for loan. Dealers can request a Loan Tool through the GM Special Tools Website. The...
Customer Special Order Overnight (CSO-3) - 04/08/2016
... cannot be used with major assemblies. Courtesy transportation expenses are limited to two days of coverage when claiming CSO-3 expenses....
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... was installed at a dealership and fails within 12 months, parts and labor are covered and warranty coverage for the new replacement part is also 12 months. In other words, the 12 month warranty starts all over again. If a purchased part is sold over-the-counter...
Special Return-Ignition Switch Assembly - 04/03/2014
GM is requesting the return of the following ignition switch assemblies:1039242310392737 15857948 15854953 15896640 25846761 25846762New part numbers are being released, but are not yet available. Dealers are to mail, email or ...
June 2014 Recall Update - 06/06/2014
... notification letters are scheduled for release. Approximately 111,800 vehicles are involved.Special Coverage Adjustment 13313: Supercharger Warranty Extension: Certain 2009-2013 Cadillac CTS and 2012-2013 Chevrolet Camaro vehicles equipped with a 6.2L...
Nitrogen Oxide Sensor - 01/28/2014
... time of write up, the advisor printed a copy of the IVH for the VIN, which listed diesel engine coverage for two more years. The technician discussed the repair with the advisor and warranty administrator prior to replacing the component. The warranty...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... replacements, and transfer case replacements. 8. Vehicles with a branded title may now have a Special Coverage performed. Transaction submission for vehicles with a branded title is the same as non-branded titles; although the transaction may require...
North American Cross Border Warranty Coverage - 11/05/2012
... ownership, registration, and their driver's license.The IVH printout that verifies warranty coverage.Clearly document on the job card the facts surrounding the repair, including that the repair is for a Cross Border customer. When the transaction is...
Powertrain Coverage - 08/30/2012
Several updates have been made to the powertrain coverage code look up chart over the past several months. Prior to submitting a powertrain warranty repair, take a moment to confirm coverage via the most current look up chart. The chart is available in...
Hybrid Coverage Code Tables - 08/09/2012
Hybrid coverage code tables are available in the preface section of the LTG in SI for 2010 and current model year vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are...
Reject of the Month - 05/02/2012
... submitted the policy decision transaction for a catalytic converter replacement, referencing special policy 05551. The vehicle exceeded the time/distance parameters of the special policy, but the service manager made a policy decision for this particular...
Limited Warranty Coverage At-A-Glance - 03/08/2012
Did you know that there is a link in GlobalConnect for a very useful reference tool called the Limited Warranty Coverage At A Glance? The matrix provides applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick,...
Special Equipment Options - 11/17/2011
Certain components on police vehicles have been intentionally disabled. Dealers are not to enable these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle ...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on ...
ZSSP: Special Sales Program - 02/04/2010
The ZSSP transaction type is reserved for use with owner loyalty type promotional programs that are designed to bring customers into the dealership to generate sales. Typically the customer receives some sort of free service such as an oil change payable ...
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual, ...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... the Bumper-to-Bumper, Powertrain and/or Hybrid specific (8 year/100,000) and Federal Emissions coverage (8 year/80,000 or 5/year/50,000 on certain trucks) of the New Vehicle Limited Warranty (excluding Medium Duty trucks). Vehicles outside of warranty...
Coverage Code P - 07/25/2023
The August 2022 version of the Labor Time Guide was the first release to identify components with powertrain coverage on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. This was in addition...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
The New Vehicle Bumper-to-Bumper warranty provides extensive coverage, but there are time and mileage restrictions on certain repairs. Brake pads are only covered up to 7,500 miles. Even if you don’t replace the brake pads, using the brake...
Coverage Limits - 06/20/2022
... Educate the technician to provide detail on the type of bulb requiring replacement to confirm coverage prior to repair. The labor operation number associated with the bulb replacement does not specify bulb type. ...
Coverage Code P - 07/27/2022
... Labor Time Guide and continuing over a phased period of 6-8 months, components with powertrain coverage will be identified on the applicable labor code description page, similar to how Emission (E, E1, E2) warranty codes are displayed. While GM...
Powertrain Coverage Code - 01/04/2023
In 2016 and newer Labor Time Guide editions powertrain covered labor operations now display “Coverage Code: Powertrain P”. When the coverage only applies to a diesel vehicle, that will be specific with the appropriate labor operation as “Coverage...
The Warranty Support Center - 10/02/2015
Did you know that there are 27 Warranty Support Center Specialists that handle the five regions across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western,...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Special Instructions: Recall 15240 - 02/02/2016
... or both struts should be considered a customer pay service.After the recall has been performed, especially if the gas struts did not need to be replaced, the customer should be given a copy of a notice published at the bottom of the recall bulletin....
Special Tool Loan Program - 06/27/2016
... it does provide a cost-effective alternative to essential shipments of high-cost and/or low-use special tools. There are approximately 900 legacy tool numbers available for loan. Dealers can request a Loan Tool through the GM Special Tools Website. The...
Customer Special Order Overnight (CSO-3) - 04/08/2016
... cannot be used with major assemblies. Courtesy transportation expenses are limited to two days of coverage when claiming CSO-3 expenses....
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
... was installed at a dealership and fails within 12 months, parts and labor are covered and warranty coverage for the new replacement part is also 12 months. In other words, the 12 month warranty starts all over again. If a purchased part is sold over-the-counter...
Special Return-Ignition Switch Assembly - 04/03/2014
GM is requesting the return of the following ignition switch assemblies:1039242310392737 15857948 15854953 15896640 25846761 25846762New part numbers are being released, but are not yet available. Dealers are to mail, email or ...
June 2014 Recall Update - 06/06/2014
... notification letters are scheduled for release. Approximately 111,800 vehicles are involved.Special Coverage Adjustment 13313: Supercharger Warranty Extension: Certain 2009-2013 Cadillac CTS and 2012-2013 Chevrolet Camaro vehicles equipped with a 6.2L...
Nitrogen Oxide Sensor - 01/28/2014
... time of write up, the advisor printed a copy of the IVH for the VIN, which listed diesel engine coverage for two more years. The technician discussed the repair with the advisor and warranty administrator prior to replacing the component. The warranty...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... replacements, and transfer case replacements. 8. Vehicles with a branded title may now have a Special Coverage performed. Transaction submission for vehicles with a branded title is the same as non-branded titles; although the transaction may require...
North American Cross Border Warranty Coverage - 11/05/2012
... ownership, registration, and their driver's license.The IVH printout that verifies warranty coverage.Clearly document on the job card the facts surrounding the repair, including that the repair is for a Cross Border customer. When the transaction is...
Powertrain Coverage - 08/30/2012
Several updates have been made to the powertrain coverage code look up chart over the past several months. Prior to submitting a powertrain warranty repair, take a moment to confirm coverage via the most current look up chart. The chart is available in...
Hybrid Coverage Code Tables - 08/09/2012
Hybrid coverage code tables are available in the preface section of the LTG in SI for 2010 and current model year vehicles. Specific hybrid components, as listed in the table, are covered for 8/100,000. The "K" operations contained within the chart are...
Reject of the Month - 05/02/2012
... submitted the policy decision transaction for a catalytic converter replacement, referencing special policy 05551. The vehicle exceeded the time/distance parameters of the special policy, but the service manager made a policy decision for this particular...
Limited Warranty Coverage At-A-Glance - 03/08/2012
Did you know that there is a link in GlobalConnect for a very useful reference tool called the Limited Warranty Coverage At A Glance? The matrix provides applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick,...
Special Equipment Options - 11/17/2011
Certain components on police vehicles have been intentionally disabled. Dealers are not to enable these components as it may cause confusion when the vehicles are delivered to the police. SEO options are normal for police vehicles include: rear door handle ...
Special Policy 07187 - 04/13/2010
Labor operation T5686 (replace and reprogram IPC), provides an allowance for a $25 net item amount. This amount represents the amount allowed for the instrument panel cluster exchange. The dollar amount is entered in the miscellaneous net item field on ...
ZSSP: Special Sales Program - 02/04/2010
The ZSSP transaction type is reserved for use with owner loyalty type promotional programs that are designed to bring customers into the dealership to generate sales. Typically the customer receives some sort of free service such as an oil change payable ...
Where are the Manuals? - 03/11/2013
... a Glance - Warranty coverage for specific model years is explained in this guide. This guide is especially helpful with emission warranty coverage and lists specific emission components and what the warranty coverage is. Select state emission coverage...
May 2022 Recall Update - 04/26/2022
... missing sealer. The recall affects approximately 8 vehicles and is in effect until May 31, 2024. Special Coverage N212356540 Front Exhaust Pipe: Approximately 202,016 vehicles are included in the program that addresses a condition in which the mounting...
August 2021 Recall Update - 07/27/2021
Special Coverage N192287100-01 Catalytic Converter and Oxygen Sensor Performance Degradation: The bulletin has been revised to include an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain...
New Restraint System Limited Warranty - 06/29/2021
... be equipped with a 6 year/72,000 mile limited warranty for the seat belt and airbag system. The coverage will be displayed in IVH with “Restraint System Limited Warranty” in the Applicable Warranties section for qualified vehicles. Covered...
ELW and EFM - 10/27/2020
... bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage. Cadillac and 2017-19 Buick vehicles receive ELW coverage...
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... PZEV is replaced with TZEV which stands for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout...
GMPP CARES Online - 11/17/2011
When confirming coverage via the new GMPP CARES Online resource there a few things to confirm when reviewing the coverage result. Verify that the customer is the owner of the contract and be sure that the repair falls within the distance and time limits...
Consumer Part Warranty - 09/27/2016
An engine, automatic transmission, or transfer case replaced as a warranty transaction receives warranty coverage that is the balance of the powertrain warranty, or 12 months, whichever is greater. A customer that purchases and has installed an engine,...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... that they did in fact tell you that these are the concerns they have with their vehicle. Legally, especially with customer pay job cards, you've been given permission to work on the customer's vehicle and the customer agrees to the estimate of cost you...
GlobalConnect Shortcuts - 08/20/2018
... information related to warranty history, options, relevant field actions, warranty blocks, special coverages, etc. to dealer and wholesale. IVH is a display tool for information from many different databases within GM to supply information. The application...
Roadside Assistance - 05/24/2016
... not receive a bill and neither will the customer. The towing option of Roadside Assistance is especially valuable for those customers who need a tow but are out of their preferred dealership's area and/or it is not known what needs to be repaired is...
GM Parts Ordering - 04/28/2016
... There will be no shipping charges to the service agent with this type of order.CSO (Customer Special Order), is designed to provide expedited service for a part ordered to satisfy a customer's need, but not necessarily needed the next day. This service...
Smart Care and Smart Care Wraps - 01/10/2014
... on 2014 models or CPO Standard Maintenance. The Smart Care Wrap program provides the same coverage as Smart Care and is designed to complement the base maintenance coverage GM provides on most 2014 and newer model year vehicles and all GM Chevrolet,...
Adjustments: - 11/18/2010
A transaction may only be adjusted one time by the dealer before it must be routed to the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction...
Safety Recall 10282 - 10/13/2010
Engine Stall Due to PCM Failure-Special Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers...
GMPP Rental Vehicle Claims - 08/09/2012
... in place for GMPP rental vehicle claims. As always, confirm the customer's rental eligibility and coverage limits through IVH or GMPP Cares Online. Coverage limits vary the contract year and type. Dealers must comply with the following guidelines:GMPP...
Transaction Type - 04/13/2010
The most commonly used transaction type is a Regular Vehicle Transaction (ZREG). This type is used during the normal warranty period of the vehicle and no special processing is required. ZREG is the appropriate type for a special policy repair.
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Powertrain Warranty - 02/07/2012
... powertrain warranty began with the 2007 model year. Since 2007 is now five years past, powertrain coverage is beginning to expire for 2007 model year vehicles. It would be advantageous to remind service advisors to verify the warranty end date in IVH...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September...
Service Workbench: Customer and Vehicle History - 06/30/2011
... of these conditions. If a yes is displayed for either, it is likely there is no longer warranty coverage for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History...
GMPP - 02/07/2012
... Inspection Form, and plan pricing guides. Utilize CARES online to obtain repair/service coverage confirmation- www.gmppcares.com. CARES will provide a confirmation of a valid contract and the associated contract details, as well as repair coverage....
Concern, Cause and Correction - 05/02/2012
Did you know that the 3 C's are required on all warranty repairs? Even on special policy repairs and recalls. More importantly, are the technicians familiar with this policy? All job cards must contain a clear and concise write up with all customer conditions...
Unique Labor Operations - 10/25/2023
... Warranty Information statement located with the labor operation details. If the bulletin provides coverage beyond Bumper to Bumper it will specifically state the coverage within the Warranty Information statement section. For example, bulletin 22-NA-122...
... a Glance - Warranty coverage for specific model years is explained in this guide. This guide is especially helpful with emission warranty coverage and lists specific emission components and what the warranty coverage is. Select state emission coverage...
May 2022 Recall Update - 04/26/2022
... missing sealer. The recall affects approximately 8 vehicles and is in effect until May 31, 2024. Special Coverage N212356540 Front Exhaust Pipe: Approximately 202,016 vehicles are included in the program that addresses a condition in which the mounting...
August 2021 Recall Update - 07/27/2021
Special Coverage N192287100-01 Catalytic Converter and Oxygen Sensor Performance Degradation: The bulletin has been revised to include an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain...
New Restraint System Limited Warranty - 06/29/2021
... be equipped with a 6 year/72,000 mile limited warranty for the seat belt and airbag system. The coverage will be displayed in IVH with “Restraint System Limited Warranty” in the Applicable Warranties section for qualified vehicles. Covered...
ELW and EFM - 10/27/2020
... bumper to bumper limited warranty: the optional Extended Limited Warranty (ELW). ELW provides coverage for Chevrolet, GMC, and 2020MY and new Buick vehicles with 60 months/60,000 mile coverage. Cadillac and 2017-19 Buick vehicles receive ELW coverage...
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... PZEV is replaced with TZEV which stands for Transitional Zero Emissions Vehicles and has the same coverage. In other words, if a labor operation shows Coverage Code E, E1, or E2, coverage is 15/150,000 miles. PZEVs began in California. Throughout...
GMPP CARES Online - 11/17/2011
When confirming coverage via the new GMPP CARES Online resource there a few things to confirm when reviewing the coverage result. Verify that the customer is the owner of the contract and be sure that the repair falls within the distance and time limits...
Consumer Part Warranty - 09/27/2016
An engine, automatic transmission, or transfer case replaced as a warranty transaction receives warranty coverage that is the balance of the powertrain warranty, or 12 months, whichever is greater. A customer that purchases and has installed an engine,...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... that they did in fact tell you that these are the concerns they have with their vehicle. Legally, especially with customer pay job cards, you've been given permission to work on the customer's vehicle and the customer agrees to the estimate of cost you...
GlobalConnect Shortcuts - 08/20/2018
... information related to warranty history, options, relevant field actions, warranty blocks, special coverages, etc. to dealer and wholesale. IVH is a display tool for information from many different databases within GM to supply information. The application...
Roadside Assistance - 05/24/2016
... not receive a bill and neither will the customer. The towing option of Roadside Assistance is especially valuable for those customers who need a tow but are out of their preferred dealership's area and/or it is not known what needs to be repaired is...
GM Parts Ordering - 04/28/2016
... There will be no shipping charges to the service agent with this type of order.CSO (Customer Special Order), is designed to provide expedited service for a part ordered to satisfy a customer's need, but not necessarily needed the next day. This service...
Smart Care and Smart Care Wraps - 01/10/2014
... on 2014 models or CPO Standard Maintenance. The Smart Care Wrap program provides the same coverage as Smart Care and is designed to complement the base maintenance coverage GM provides on most 2014 and newer model year vehicles and all GM Chevrolet,...
Adjustments: - 11/18/2010
A transaction may only be adjusted one time by the dealer before it must be routed to the WSC Specialist for review. Whenever a transaction is routed for payment the Specialist has the opportunity to review the job card in its entirety, even if the transaction...
Safety Recall 10282 - 10/13/2010
Engine Stall Due to PCM Failure-Special Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers...
GMPP Rental Vehicle Claims - 08/09/2012
... in place for GMPP rental vehicle claims. As always, confirm the customer's rental eligibility and coverage limits through IVH or GMPP Cares Online. Coverage limits vary the contract year and type. Dealers must comply with the following guidelines:GMPP...
Transaction Type - 04/13/2010
The most commonly used transaction type is a Regular Vehicle Transaction (ZREG). This type is used during the normal warranty period of the vehicle and no special processing is required. ZREG is the appropriate type for a special policy repair.
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Powertrain Warranty - 02/07/2012
... powertrain warranty began with the 2007 model year. Since 2007 is now five years past, powertrain coverage is beginning to expire for 2007 model year vehicles. It would be advantageous to remind service advisors to verify the warranty end date in IVH...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September...
Service Workbench: Customer and Vehicle History - 06/30/2011
... of these conditions. If a yes is displayed for either, it is likely there is no longer warranty coverage for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History...
GMPP - 02/07/2012
... Inspection Form, and plan pricing guides. Utilize CARES online to obtain repair/service coverage confirmation- www.gmppcares.com. CARES will provide a confirmation of a valid contract and the associated contract details, as well as repair coverage....
Concern, Cause and Correction - 05/02/2012
Did you know that the 3 C's are required on all warranty repairs? Even on special policy repairs and recalls. More importantly, are the technicians familiar with this policy? All job cards must contain a clear and concise write up with all customer conditions...
Unique Labor Operations - 10/25/2023
... Warranty Information statement located with the labor operation details. If the bulletin provides coverage beyond Bumper to Bumper it will specifically state the coverage within the Warranty Information statement section. For example, bulletin 22-NA-122...
Part Warranty Start Date - 06/26/2023
... part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined in the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart found in the Parts and Accessories Policies and Procedures...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Parts Warranty - 10/27/2020
... in the Warranty Administration Resource Center App that is very helpful as it details warranty coverage on parts that have a greater than 24-month warranty as well as those parts that have a warranty less than 24 months. This chart should be printed...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... Warranty”. This is the CPO warranty on vehicles certified before March 1st, 2017 and has coverage of 6 years/70,000 miles. The B2B indicates that the warranty is bumper-to-bumper, with the exception of the standard maintenance services that are...
Canadian Vehicles in the United States - 12/29/2020
... The Vehicle Summary Page will display any active warranties, open Recalls/Field Actions, and Special Coverages applicable to that vehicle. Verify that there are no Branded Titles or Warranty Blocks that may restrict you from performing the requested...
Dealer Aftersales Empowerment Portal - 04/26/2022
... concerns. Dealers are limited to one Goodwill tool per customer, with the exception of Component Coverage Letters. Up to two CCL categories may be applied per VIN. The site provides an alert if goodwill has already been applied to a VIN. Currently,...
Replacement Parts Warranty - 04/23/2018
... mileage warranty. If a part is replaced while the vehicle is still under the New Vehicle warranty, coverage will be the balance of that warranty, but in no event less than 12 months, unlimited miles. The same part sold over-the-counter is covered for...
Diagnostic Voucher - 03/21/2017
... maintenance and repairs. This transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle Reimbursement Coverage tools continue to be used by CAC Tier 1 advisors. Previously issued Diagnostic Vouchers will...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
California Emissions - 03/27/2019
... in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage reverts back to Federal Emissions Warranty ...
Owner Manual & NVLW - 06/23/2020
... provides details on what is/isn’t covered, tire pro-rate charts, accessory and sheet metal coverage, what is not covered information, and even calls out those items that are Maintenance with limited, or no coverage. ...
Parts Sold Over-The-Counter - 07/02/2012
... have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership include labour and towing. Coverage for parts sold over-the-counter...
Empowerment-Request for Goodwill - 11/05/2012
The Goodwill Request Forms have been updated. Comprehensive coverage has been added to the Component Coverage Letter, a plan update has been added to GMPP Service Contracts, and OnStar dealer and customer instructions have been improved. The most recent...
Past Model Year Warranty Start Date - 09/19/2011
... the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV process. For vehicles that are too old to be submitted through...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... A few key points regarding this warranty are:GM recommends that job cards state the warranty coverage so that the customer has the warranty coverage in writing.ZPTI is the transaction type used when processing a part warranty for an installed part. ZPTC...
May 2013 Bulletin Updates: - 06/19/2013
... minimum tables have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac, Saturn 36-month/50,000 mile emissions and corrosion coverage tables; Cadillac, Buick corrosion and CPO coverage tables; Chevrolet,...
Cadillac Premium Care Maintenance - 06/27/2016
... for the 2017 model year. For MY17 vehicles, the program is being revised from 4 year/ 50,000 mile coverage to 3 year/36,000 mile coverage. This update excludes the 2017 XT5 which will continue to be covered for 4 years/50,000 miles. ...
The Empowerment Portal - 01/11/2016
... Cadillac Protection Plan; and OnStar extensions. Service managers may contact their DMA, District Specialist or Regional Liaison for assistance with these goodwill options. ...
2016 Powertrain Warranty Reminder - 09/02/2015
... in addition to the 3-year/36,000 mile bumper-to-bumper warranty. The previous powertrain warranty coverage on these vehicles was 5-years/100,000 miles. Buick coverage remains the same at 6 years/70,000 miles. ...
2016 Fleet & Commercial Vehicles - 09/02/2015
Several fleet designated delivery types will retain the 5-year/100,000 mile Powertrain Limited Warranty coverage for the 2016 model year. There are three delivery types that will feature the 5-year/60,000 mile coverage, including the following delivery...
Parts Expediting - 03/23/2023
... be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item section of GWM. In cases of exception, this information...
Out of Warranty - 11/21/2022
... is covered under warranty or will be a customer pay repair. The first step in verifying warranty coverage is going to Investigate Vehicle History in GlobalConnect or Global Warranty, or Service Workbench in GlobalConnect. This will show both the expiration...
Getting to Know the PET - 01/03/2022
... The tool considers the age and mileage of the vehicle beyond the component’s warranty coverage, and returns a higher amount of assistance when coverage has recently expired, and lower amounts as age/mileage accumulate beyond the coverage period. The...
... part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined in the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart found in the Parts and Accessories Policies and Procedures...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering...
Parts Warranty - 10/27/2020
... in the Warranty Administration Resource Center App that is very helpful as it details warranty coverage on parts that have a greater than 24-month warranty as well as those parts that have a warranty less than 24 months. This chart should be printed...
Cadillac Certified Pre-owned Warranty - 04/29/2021
... Warranty”. This is the CPO warranty on vehicles certified before March 1st, 2017 and has coverage of 6 years/70,000 miles. The B2B indicates that the warranty is bumper-to-bumper, with the exception of the standard maintenance services that are...
Canadian Vehicles in the United States - 12/29/2020
... The Vehicle Summary Page will display any active warranties, open Recalls/Field Actions, and Special Coverages applicable to that vehicle. Verify that there are no Branded Titles or Warranty Blocks that may restrict you from performing the requested...
Dealer Aftersales Empowerment Portal - 04/26/2022
... concerns. Dealers are limited to one Goodwill tool per customer, with the exception of Component Coverage Letters. Up to two CCL categories may be applied per VIN. The site provides an alert if goodwill has already been applied to a VIN. Currently,...
Replacement Parts Warranty - 04/23/2018
... mileage warranty. If a part is replaced while the vehicle is still under the New Vehicle warranty, coverage will be the balance of that warranty, but in no event less than 12 months, unlimited miles. The same part sold over-the-counter is covered for...
Diagnostic Voucher - 03/21/2017
... maintenance and repairs. This transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle Reimbursement Coverage tools continue to be used by CAC Tier 1 advisors. Previously issued Diagnostic Vouchers will...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
California Emissions - 03/27/2019
... in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage reverts back to Federal Emissions Warranty ...
Owner Manual & NVLW - 06/23/2020
... provides details on what is/isn’t covered, tire pro-rate charts, accessory and sheet metal coverage, what is not covered information, and even calls out those items that are Maintenance with limited, or no coverage. ...
Parts Sold Over-The-Counter - 07/02/2012
... have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership include labour and towing. Coverage for parts sold over-the-counter...
Empowerment-Request for Goodwill - 11/05/2012
The Goodwill Request Forms have been updated. Comprehensive coverage has been added to the Component Coverage Letter, a plan update has been added to GMPP Service Contracts, and OnStar dealer and customer instructions have been improved. The most recent...
Past Model Year Warranty Start Date - 09/19/2011
... the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV process. For vehicles that are too old to be submitted through...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... A few key points regarding this warranty are:GM recommends that job cards state the warranty coverage so that the customer has the warranty coverage in writing.ZPTI is the transaction type used when processing a part warranty for an installed part. ZPTC...
May 2013 Bulletin Updates: - 06/19/2013
... minimum tables have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac, Saturn 36-month/50,000 mile emissions and corrosion coverage tables; Cadillac, Buick corrosion and CPO coverage tables; Chevrolet,...
Cadillac Premium Care Maintenance - 06/27/2016
... for the 2017 model year. For MY17 vehicles, the program is being revised from 4 year/ 50,000 mile coverage to 3 year/36,000 mile coverage. This update excludes the 2017 XT5 which will continue to be covered for 4 years/50,000 miles. ...
The Empowerment Portal - 01/11/2016
... Cadillac Protection Plan; and OnStar extensions. Service managers may contact their DMA, District Specialist or Regional Liaison for assistance with these goodwill options. ...
2016 Powertrain Warranty Reminder - 09/02/2015
... in addition to the 3-year/36,000 mile bumper-to-bumper warranty. The previous powertrain warranty coverage on these vehicles was 5-years/100,000 miles. Buick coverage remains the same at 6 years/70,000 miles. ...
2016 Fleet & Commercial Vehicles - 09/02/2015
Several fleet designated delivery types will retain the 5-year/100,000 mile Powertrain Limited Warranty coverage for the 2016 model year. There are three delivery types that will feature the 5-year/60,000 mile coverage, including the following delivery...
Parts Expediting - 03/23/2023
... be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item section of GWM. In cases of exception, this information...
Out of Warranty - 11/21/2022
... is covered under warranty or will be a customer pay repair. The first step in verifying warranty coverage is going to Investigate Vehicle History in GlobalConnect or Global Warranty, or Service Workbench in GlobalConnect. This will show both the expiration...
Getting to Know the PET - 01/03/2022
... The tool considers the age and mileage of the vehicle beyond the component’s warranty coverage, and returns a higher amount of assistance when coverage has recently expired, and lower amounts as age/mileage accumulate beyond the coverage period. The...
Part Return Process - 04/17/2017
... The number of customer concerns for no heat will diminish and concerns of no a/c will increase, especially on hot summer days. With the most common cause of a malfunctioning a/c unit being low levels of refrigerant, customer concerns will require diagnosis,...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... are only warrantable if, as the title suggests, the rust has perforated the panel. The warranty coverage is 6 years or 100,000 miles on Chevrolet and GMC vehicles; 6 years/unlimited miles on Cadillac and Buick vehicles. If the rust has not perforated...
The Live Chat Link - 12/01/2015
... from various help topics and enter a question, then click CHAT NOW. You will be connected with a specialist that can assist with your question. In addition to Live Chat, the GlobalConnect Support page contains several Support Categories including;...
Administrative Allowance - 10/26/2016
... allow $25. Sublet: For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the net/administrative allowance field. If...
The LTG - 10/01/2013
... on validated SI instruction, with the use of standard tools, as well as required essential and special tools. No power tools are used. The time to complete each individual step is recorded. The total actual time is rounded up to the nearest tenth,...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... vehicles are provided at a base rate of $35 per day with a damage waiver/underage drivers coverage of $10 per day charge, if required.Hertz/Avis vehicles are provided at a base rate of $38 per day with damage waiver coverage of $7 per day charge, if...
Coupons & Certificates - 11/18/2010
Getting paid for special programs - The use of coupons and certificates of every kind has become common in every service department across the country. Keep the details straight on these changing offers. Below are a few tips that may help your dealership...
Chrome Handle Conundrum - 10/13/2010
By now most dealers are familiar with Special Policy 09239, Replacement of the Front and/or Rear Door Handles on select 2007 SUV's. Yet, there remains some concern over the proper way to complete and submit these repair claims. The part of the process...
Reject of the Month - 04/13/2012
... additional or administrative labour. Parts looked perfect though. The dealership contacted the WSC specialist to reject the transaction back so the missed labour time could be accounted for.On the last submission the warranty administrator calculated...
Global Warranty Management - 04/13/2010
... System. While not an easy transition process for many, it was time for a system upgrade, especially as a means for the dealer to provide "purer" more inclusive warranty data to GM.The applicable warranties section is yet another subtle change that ultimately...
Getting to Know the New PET - 05/22/2017
... the dealer may consider utilizing one of the available Goodwill tools, such as a Component Coverage Letter, Maintenance Letter, or a Divisional Protection or Maintenance Plan. When completing the evaluation tool, the repair group and total cost of repairs...
Certified Pre-Owned - 06/19/2017
... vehicles. Each operations guide provides an overview of the program, including the warranty coverage that is provided. Cadillac CPO Limited Warranty (vehicles delivered after 3/1/2017): The warranty covers the vehicle for 6 years from the original...
Certified Pre-Owned Resource Center - 02/20/2018
... two-year period. The powertrain warranty on CPO vehicles is 6 years/100,000 miles. This warranty coverage will be displayed in the Applicable Warranty section of IVH. Cadillac Certified Pre-Owned vehicles certified before March 1st, 2017, have bumper-to-bumper...
PET Exceptions - 10/28/2022
... by an active Component Coverage Letter - Repairs beyond the New Vehicle Warranty but covered by a Special Coverage field action - Repairs with any 7-digit labor operation that begins with an ‘06’ - Documented situations where GM states...
Car Bravo - 11/29/2023
... previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim. Warranty claims for repairs performed on CarBravo vehicles are submitted via GWM. The following provides helpful...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
The Dealer Program Guides section in the Warranty Administration Resource Center app has updated the way to confirm coverage for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide...
Roadside Assistance Reminder - 10/24/2017
... not receive a bill and neither will the customer. The towing option of Roadside Assistance is especially valuable for those customers who need a tow but are out of their preferred dealership’s area and/or it is not known what needs to be repaired...
Cadillac CPO Program - 04/22/2019
... Ltd Warranty is not an extension of the new vehicle bumper to bumper warranty; it provides broad coverage to correct vehicle defects related to materials or workmanship. Whereas the Cadillac B2B Limited Warranty provides extensive coverage for defects...
Battery Tags - 01/06/2010
... to the job card. The purpose for this policy is to avoid confusion in determining warranty coverage for the battery. If the tag is removed, we know that the battery was replaced as a warranty transaction. If the tag is still intact, and it must be for...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... Access www.gmppcares.com to verify the customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of...
The 12 Month Part Warranty - 12/18/2012
... after only 6 months because they have gone over the 12,000 mileage limitation. The new warranty coverage applies only on parts installed on or after January 1st, 2013. Parts sold prior to this date will have the warranty coverage in place at that time;...
Reminder! The 12 Month Part Warranty - 01/24/2013
... a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have the warranty coverage in place...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Battery Replacement Requirements - 06/19/2013
... occurs first. If a battery is replaced near the end of the bumper-to-bumper warranty, the coverage would default to the 12 months. If the battery fails during that 12-month period, a ZPTI transaction part warranty would be submitted. This is the only...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... provided by SPX. This system will be available for less than $1500 in most cases and requires special installation. The unit has a 3 year warranty when installed by a SPX installer and a 1 year warranty when the customer installs the unit themselves....
... The number of customer concerns for no heat will diminish and concerns of no a/c will increase, especially on hot summer days. With the most common cause of a malfunctioning a/c unit being low levels of refrigerant, customer concerns will require diagnosis,...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... are only warrantable if, as the title suggests, the rust has perforated the panel. The warranty coverage is 6 years or 100,000 miles on Chevrolet and GMC vehicles; 6 years/unlimited miles on Cadillac and Buick vehicles. If the rust has not perforated...
The Live Chat Link - 12/01/2015
... from various help topics and enter a question, then click CHAT NOW. You will be connected with a specialist that can assist with your question. In addition to Live Chat, the GlobalConnect Support page contains several Support Categories including;...
Administrative Allowance - 10/26/2016
... allow $25. Sublet: For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the net/administrative allowance field. If...
The LTG - 10/01/2013
... on validated SI instruction, with the use of standard tools, as well as required essential and special tools. No power tools are used. The time to complete each individual step is recorded. The total actual time is rounded up to the nearest tenth,...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... vehicles are provided at a base rate of $35 per day with a damage waiver/underage drivers coverage of $10 per day charge, if required.Hertz/Avis vehicles are provided at a base rate of $38 per day with damage waiver coverage of $7 per day charge, if...
Coupons & Certificates - 11/18/2010
Getting paid for special programs - The use of coupons and certificates of every kind has become common in every service department across the country. Keep the details straight on these changing offers. Below are a few tips that may help your dealership...
Chrome Handle Conundrum - 10/13/2010
By now most dealers are familiar with Special Policy 09239, Replacement of the Front and/or Rear Door Handles on select 2007 SUV's. Yet, there remains some concern over the proper way to complete and submit these repair claims. The part of the process...
Reject of the Month - 04/13/2012
... additional or administrative labour. Parts looked perfect though. The dealership contacted the WSC specialist to reject the transaction back so the missed labour time could be accounted for.On the last submission the warranty administrator calculated...
Global Warranty Management - 04/13/2010
... System. While not an easy transition process for many, it was time for a system upgrade, especially as a means for the dealer to provide "purer" more inclusive warranty data to GM.The applicable warranties section is yet another subtle change that ultimately...
Getting to Know the New PET - 05/22/2017
... the dealer may consider utilizing one of the available Goodwill tools, such as a Component Coverage Letter, Maintenance Letter, or a Divisional Protection or Maintenance Plan. When completing the evaluation tool, the repair group and total cost of repairs...
Certified Pre-Owned - 06/19/2017
... vehicles. Each operations guide provides an overview of the program, including the warranty coverage that is provided. Cadillac CPO Limited Warranty (vehicles delivered after 3/1/2017): The warranty covers the vehicle for 6 years from the original...
Certified Pre-Owned Resource Center - 02/20/2018
... two-year period. The powertrain warranty on CPO vehicles is 6 years/100,000 miles. This warranty coverage will be displayed in the Applicable Warranty section of IVH. Cadillac Certified Pre-Owned vehicles certified before March 1st, 2017, have bumper-to-bumper...
PET Exceptions - 10/28/2022
... by an active Component Coverage Letter - Repairs beyond the New Vehicle Warranty but covered by a Special Coverage field action - Repairs with any 7-digit labor operation that begins with an ‘06’ - Documented situations where GM states...
Car Bravo - 11/29/2023
... previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim. Warranty claims for repairs performed on CarBravo vehicles are submitted via GWM. The following provides helpful...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
The Dealer Program Guides section in the Warranty Administration Resource Center app has updated the way to confirm coverage for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide...
Roadside Assistance Reminder - 10/24/2017
... not receive a bill and neither will the customer. The towing option of Roadside Assistance is especially valuable for those customers who need a tow but are out of their preferred dealership’s area and/or it is not known what needs to be repaired...
Cadillac CPO Program - 04/22/2019
... Ltd Warranty is not an extension of the new vehicle bumper to bumper warranty; it provides broad coverage to correct vehicle defects related to materials or workmanship. Whereas the Cadillac B2B Limited Warranty provides extensive coverage for defects...
Battery Tags - 01/06/2010
... to the job card. The purpose for this policy is to avoid confusion in determining warranty coverage for the battery. If the tag is removed, we know that the battery was replaced as a warranty transaction. If the tag is still intact, and it must be for...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... Access www.gmppcares.com to verify the customer's contract details and to verify the customer's coverage through the entry of the labour operation code(s).After entering a labour operation, the system will provide a results page which will list one of...
The 12 Month Part Warranty - 12/18/2012
... after only 6 months because they have gone over the 12,000 mileage limitation. The new warranty coverage applies only on parts installed on or after January 1st, 2013. Parts sold prior to this date will have the warranty coverage in place at that time;...
Reminder! The 12 Month Part Warranty - 01/24/2013
... a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have the warranty coverage in place...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number,...
Battery Replacement Requirements - 06/19/2013
... occurs first. If a battery is replaced near the end of the bumper-to-bumper warranty, the coverage would default to the 12 months. If the battery fails during that 12-month period, a ZPTI transaction part warranty would be submitted. This is the only...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... provided by SPX. This system will be available for less than $1500 in most cases and requires special installation. The unit has a 3 year warranty when installed by a SPX installer and a 1 year warranty when the customer installs the unit themselves....
Empowerment Options - 08/09/2011
Option 1: Customer Enthusiasm: The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate...
Aftermarket Service Contract Information - 11/17/2011
... an extended warranty when they purchase their vehicle. With the minimum bumper-to-bumper warranty coverage on GM vehicles being 3/36 miles, the service contract they purchased won't be used for a long time and sometimes customers forget they purchased...
The Ignition Switch Recall - 09/09/2014
... vehicle obtained from Enterprise- $35/day reimbursement- Damage waiver/underage driver coverage, if required, at $10/day - with dealer approvalRental vehicle obtained from Hertz/Avis- $38/day reimbursement- Damage waiver, if required, at $7/day- Underage...
F and I - 06/19/2013
... it out nationwide by the end of the year. GM will offer extended service contracts, tire and wheel coverage and GAP (guaranteed asset protection) policies with the Buick, Cadillac, Chevrolet and GMC names. These products will compete with partner Ally...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... mile powertrain warranty, that began with the 2013 model year, it will include bumper-to-bumper coverage. The new CPO warranty now covers more of the vehicle than any other automobile manufacturer's pre-owned warranty. The 6 year/70,000 mile coverage...
Goodwill - 09/03/2015
... guideline, go to the Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment...
Disclosure Requirements - 09/27/2016
... against future disputes. GM also requires service agents disclose to a customer purchasing a demo, special event, or other GM previously used company vehicles. These types of vehicles will have mileage on them and it's important to inform the customer...
Excessive Parts Usage - 11/17/2011
... additional parts due to the severity of the failure or the circumstances surrounding the claim. Special care is needed when submitting claims that have excessive parts. In some cases these claims may be handled by applying the P authorization and...
Part Return Tips - 01/24/2013
... on transaction to return: email the completed WPC Part Waiver form to the Warranty Support Center- Special part request/expedited special part request or any shipping problem: email the completed WPC Part Waiver to the WPC at warrantypartscenterusa@gm.com -...
Reject Code 242 - 03/11/2010
... authorization empowerment are sent to the Warranty Support Center to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect...
Part Return Waiver Form - 03/26/2018
... was made, the Part Return Waiver form must be completed and sent to your Warranty Support Center specialist. If you receive a request to return a part but the repair was a labor only repair or the only part billed out is fluid, this waiver form must...
Reject of the Month - June 2019 - 05/29/2019
... in May of this year. Since the pads were purchased prior to April 1, 2018, the warranty coverage is Limited Lifetime and because coverage is for only the first replacement for 12 months/unlimited miles, which was exceeded by time, coverage at this...
The Parts Policies & Procedures Manual - 10/27/2020
... damage or failure. The breakdown is due to a defective part that is covered by warranty, special policy adjustment, or campaign.? The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown to the nearest GM...
Administrative Allowance - 06/23/2020
... when applicable, may be reimbursed in the net item section of the Freight & Postage field. Special packaging situations such as crating an engine assembly, re-assembly of components, or draining and sealing components to prevent leakage may be reimbursed...
Certified Pre-Owned Vehicles - 09/26/2023
... Buick, and GMC vehicles are all under one CPO program. The basic, limited warranty coverage is 12 months, 12,000 miles, and is not bumper-to-bumper. A CPO vehicle receives additional powertrain coverage up to 6 years, 100,000 miles. The maintenance provision...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... vehicle experience offered to Chevrolet, Buick, and GMC dealers. There are two tiers for warranty coverage, based on the vehicle mileage. They are “CarBravo” and “BravoBudget”, designed to provide buyers with an exceptional experience,...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... maintenance plan is an added benefit when purchasing a Certified Pre-Owned vehicle. The warranty coverage CPO provides is a 12-month or 12,000 mile limited warranty. The maintenance provided is an oil and filter change, tire rotation, and multi-point...
Policy Repairs and Mandatory Minimums - 11/05/2012
... on certain repair categories ranging from three years beyond the bumper-to-bumper warranty coverage to six years. Beyond that period of time, DMA approval was required. Also, GM began to actively encourage customer participation but didn't specify how...
The New Roadside Assistance - 05/14/2013
... customer advisors have been given flexibility to deliver vehicles beyond mileage limits in special cases. The mileage range for Cadillac and commercial vehicle customers is 45 miles.If your customer contacts you and it is determined that the vehicle...
Making an Effective Policy Decision - 08/09/2012
... include OnStar plan options, Maintenance Letter for a one-time future maintenance visit, Component Coverage Letter for extended component coverage, membership to the GM Motor Club, GMPP contract, or an Owner Loyalty Certificate. These tools are processed...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty on their vehicle expired but because they...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... service contract, none of this information will be available; you would need to get the coverage and expiration information from the customer. The purpose of identifying an aftermarket service contract in IVH is to prevent making a policy decision...
2011 Vehicle Tire Warranty - 09/19/2011
In March of 2010, bulletin 00-03-10-003 was updated to announce tire warranty coverage for the 2011 model year. Tires on 2011 and newer vehicles are now prorated once a vehicle reaches 12,001 miles. The pro-rate percentage is based on a sliding scale...
Service Options - 04/12/2011
... and parts promotions; they are also matching competitors tire pricing. These promotions and special pricing help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Safety Recall 10323 - 12/24/2010
... steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace the power steering line on vehicles equipped with a 3.0L engine. The power steering line must be replaced...
Option 1: Customer Enthusiasm: The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty. The ZREG transaction would be submitted using the appropriate...
Aftermarket Service Contract Information - 11/17/2011
... an extended warranty when they purchase their vehicle. With the minimum bumper-to-bumper warranty coverage on GM vehicles being 3/36 miles, the service contract they purchased won't be used for a long time and sometimes customers forget they purchased...
The Ignition Switch Recall - 09/09/2014
... vehicle obtained from Enterprise- $35/day reimbursement- Damage waiver/underage driver coverage, if required, at $10/day - with dealer approvalRental vehicle obtained from Hertz/Avis- $38/day reimbursement- Damage waiver, if required, at $7/day- Underage...
F and I - 06/19/2013
... it out nationwide by the end of the year. GM will offer extended service contracts, tire and wheel coverage and GAP (guaranteed asset protection) policies with the Buick, Cadillac, Chevrolet and GMC names. These products will compete with partner Ally...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... mile powertrain warranty, that began with the 2013 model year, it will include bumper-to-bumper coverage. The new CPO warranty now covers more of the vehicle than any other automobile manufacturer's pre-owned warranty. The 6 year/70,000 mile coverage...
Goodwill - 09/03/2015
... guideline, go to the Dealers Aftersales Empowerment link, found in Service Workbench. In addition, specialized labor operations are available for the service agent to handle on their own. The current Goodwill Tools available in the Aftersales Empowerment...
Disclosure Requirements - 09/27/2016
... against future disputes. GM also requires service agents disclose to a customer purchasing a demo, special event, or other GM previously used company vehicles. These types of vehicles will have mileage on them and it's important to inform the customer...
Excessive Parts Usage - 11/17/2011
... additional parts due to the severity of the failure or the circumstances surrounding the claim. Special care is needed when submitting claims that have excessive parts. In some cases these claims may be handled by applying the P authorization and...
Part Return Tips - 01/24/2013
... on transaction to return: email the completed WPC Part Waiver form to the Warranty Support Center- Special part request/expedited special part request or any shipping problem: email the completed WPC Part Waiver to the WPC at warrantypartscenterusa@gm.com -...
Reject Code 242 - 03/11/2010
... authorization empowerment are sent to the Warranty Support Center to be reviewed by an assigned specialist. H-routed transactions are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect...
Part Return Waiver Form - 03/26/2018
... was made, the Part Return Waiver form must be completed and sent to your Warranty Support Center specialist. If you receive a request to return a part but the repair was a labor only repair or the only part billed out is fluid, this waiver form must...
Reject of the Month - June 2019 - 05/29/2019
... in May of this year. Since the pads were purchased prior to April 1, 2018, the warranty coverage is Limited Lifetime and because coverage is for only the first replacement for 12 months/unlimited miles, which was exceeded by time, coverage at this...
The Parts Policies & Procedures Manual - 10/27/2020
... damage or failure. The breakdown is due to a defective part that is covered by warranty, special policy adjustment, or campaign.? The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown to the nearest GM...
Administrative Allowance - 06/23/2020
... when applicable, may be reimbursed in the net item section of the Freight & Postage field. Special packaging situations such as crating an engine assembly, re-assembly of components, or draining and sealing components to prevent leakage may be reimbursed...
Certified Pre-Owned Vehicles - 09/26/2023
... Buick, and GMC vehicles are all under one CPO program. The basic, limited warranty coverage is 12 months, 12,000 miles, and is not bumper-to-bumper. A CPO vehicle receives additional powertrain coverage up to 6 years, 100,000 miles. The maintenance provision...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... vehicle experience offered to Chevrolet, Buick, and GMC dealers. There are two tiers for warranty coverage, based on the vehicle mileage. They are “CarBravo” and “BravoBudget”, designed to provide buyers with an exceptional experience,...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... maintenance plan is an added benefit when purchasing a Certified Pre-Owned vehicle. The warranty coverage CPO provides is a 12-month or 12,000 mile limited warranty. The maintenance provided is an oil and filter change, tire rotation, and multi-point...
Policy Repairs and Mandatory Minimums - 11/05/2012
... on certain repair categories ranging from three years beyond the bumper-to-bumper warranty coverage to six years. Beyond that period of time, DMA approval was required. Also, GM began to actively encourage customer participation but didn't specify how...
The New Roadside Assistance - 05/14/2013
... customer advisors have been given flexibility to deliver vehicles beyond mileage limits in special cases. The mileage range for Cadillac and commercial vehicle customers is 45 miles.If your customer contacts you and it is determined that the vehicle...
Making an Effective Policy Decision - 08/09/2012
... include OnStar plan options, Maintenance Letter for a one-time future maintenance visit, Component Coverage Letter for extended component coverage, membership to the GM Motor Club, GMPP contract, or an Owner Loyalty Certificate. These tools are processed...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty on their vehicle expired but because they...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... service contract, none of this information will be available; you would need to get the coverage and expiration information from the customer. The purpose of identifying an aftermarket service contract in IVH is to prevent making a policy decision...
2011 Vehicle Tire Warranty - 09/19/2011
In March of 2010, bulletin 00-03-10-003 was updated to announce tire warranty coverage for the 2011 model year. Tires on 2011 and newer vehicles are now prorated once a vehicle reaches 12,001 miles. The pro-rate percentage is based on a sliding scale...
Service Options - 04/12/2011
... and parts promotions; they are also matching competitors tire pricing. These promotions and special pricing help battle customer perceptions that the dealership is more expensive than the independent shop. ...
Safety Recall 10323 - 12/24/2010
... steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace the power steering line on vehicles equipped with a 3.0L engine. The power steering line must be replaced...
Properly Maintaining Vehicles in Inventory - 09/27/2016
... materials, checking/cleaning windshield wipers, fuel/lubricants/oil life monitor, diesel engine special care, and storage lot practices/vehicle washing. The New Vehicle Limited Warranty does not cover damage or deterioration, which has resulted from...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
... Return request and printing the UPS return label, you will notice the unique ship-to location and Special Handling Instructions for these tire returns.The tires should only be shipped to the above address using UPS. Less than 150 lbs should be selected...
Global Warranty Management - 04/28/2015
... as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers must verify warranty coverage in IVH, or in the Service Consultant Dashboard. Branded Title and Warranty Block information...
Help Customers Understand Oil Change Mileage - 10/03/2014
... since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000 miles, but there is a limit of 4 service events during this timeframe. For most customers, the 4 service events will...
Ignition Switch KEY Points - 06/06/2014
... at $42 per day, $35 per day base rate for Enterprise rentals (damage waiver/underage driver coverage $10/day), and Hertz/Avis reimburses a base rate of $38 per day (damage waiver coverage $7/day). GM will reimburse dealers in New Jersey, the five...
SI Enhancement: Transmission Technical Guides - 01/21/2015
Select the "Select and View a Unit Repair, Specialty Publication, or Transmission Technical Guide" from the SI home page to view specific transmission guides (found on the right side of the page: e.g. 8-Speed RWD Tech Guide 9-2014 or 4ET50 Tech Guide...
Crankshaft Rear Oil Seal - 12/19/2014
Bulletin 14-06-01-002A has been revised to include additional vehicles, make changes to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing...
Warranty Reimbursement - 05/12/2010
... should be included in the transaction documentation. If the transaction is routed to the WSC, the specialist may require the attachment of the canceled check and the customer pay document. ...
Warranty Support Center and Routed Transactions - 05/12/2010
Clear, concise and descriptive transaction documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and...
EV Battery Technology - 01/04/2023
... and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development will be funded by a $200 million grant from the US Department of Energy’s Battery Materials Processing...
EV Readiness - 02/28/2023
... and hoists, completion of required training courses and ensuring required forklift and other special tools are onsite at the dealership. Once a dealer has met established requirements, they are eligible to sell and service EV’s, as well as submit...
Warranty Parts Center Bulletin Update - 09/22/2020
... for assistance with returning one of a kind parts for specific engineering analysis. These Special Part Requests may not have been identified in the normal WPC request process. Notification is indicated in GWM in the orange bar, for a WPC Special Part...
Chevrolet Electric Models - 10/26/2021
... to complete all required sales and service training and to purchase and maintain all required special tools and equipment are qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet electric vehicles. Electric models...
Empowerment: - 12/01/2021
... Resource Center. The guide covers the following tools: Policy Assistance: GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. Customer Enthusiasm: GM partial...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Virtual Advisors - 07/30/2019
... kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance are required, and possibly recommending additionally work. The kiosk will arrange alternate transportation and obtain...
General Comments - 07/30/2019
In Global Warranty Management the general comments section should be used to communicate with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the...
Approved Pre-Authorizations - 02/21/2019
PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using...
E-Labor Operation - 05/28/2020
... related features on the vehicle. So depending on the malfunction of the failed component, coverage may be emissions related, or it may not be emissions related. If there is not a check engine light illuminated when the vehicle comes into the service...
WPC - 05/28/2020
... will see a reduction, other dealer requests will stay the same while others may see an increase. Special part return requests will continue. No WPC debits will be processed except for requested parts that were not returned to the WPC within 21 days....
Attachments - 02/27/2020
... it appropriately (e.g. sublet invoice, rental invoice, technician time documentation). Avoid using special characters or symbols when naming files....
Panel and Rust Through Repairs - 08/20/2018
... panels is covered for 6 years or 100,000 miles for Chevrolet and GMC vehicles; Cadillac and Buick coverage is 6 years, unlimited miles. The key word to this coverage is through, meaning an actual hole in the panel. Non-rust through conditions that are...
Dealer empowerment program - 10/24/2018
... for those vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship. 50% customer participation is recommended when providing assistance. Customer...
eCOPO Camaro Concept - 11/29/2018
... electric version of Chevrolet’s drag specific racer, the eCOPO Camaro Concept, at the annual Specialty Equipment Market Association Show in Las Vegas. The concept is powered by two BorgWarner HVH 250-150 motors under the hood and boasts 700hp and...
Policy Evaluation Tool - 09/27/2017
... one PET per job card, regardless of the number of transaction lines). If the component’s coverage is not listed on the policy evaluation form, select closest applicable coverage (i.e. Window Regulator > bumper-to-bumper coverage or VOLTEC Component...
... materials, checking/cleaning windshield wipers, fuel/lubricants/oil life monitor, diesel engine special care, and storage lot practices/vehicle washing. The New Vehicle Limited Warranty does not cover damage or deterioration, which has resulted from...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
... Return request and printing the UPS return label, you will notice the unique ship-to location and Special Handling Instructions for these tire returns.The tires should only be shipped to the above address using UPS. Less than 150 lbs should be selected...
Global Warranty Management - 04/28/2015
... as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers must verify warranty coverage in IVH, or in the Service Consultant Dashboard. Branded Title and Warranty Block information...
Help Customers Understand Oil Change Mileage - 10/03/2014
... since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000 miles, but there is a limit of 4 service events during this timeframe. For most customers, the 4 service events will...
Ignition Switch KEY Points - 06/06/2014
... at $42 per day, $35 per day base rate for Enterprise rentals (damage waiver/underage driver coverage $10/day), and Hertz/Avis reimburses a base rate of $38 per day (damage waiver coverage $7/day). GM will reimburse dealers in New Jersey, the five...
SI Enhancement: Transmission Technical Guides - 01/21/2015
Select the "Select and View a Unit Repair, Specialty Publication, or Transmission Technical Guide" from the SI home page to view specific transmission guides (found on the right side of the page: e.g. 8-Speed RWD Tech Guide 9-2014 or 4ET50 Tech Guide...
Crankshaft Rear Oil Seal - 12/19/2014
Bulletin 14-06-01-002A has been revised to include additional vehicles, make changes to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing...
Warranty Reimbursement - 05/12/2010
... should be included in the transaction documentation. If the transaction is routed to the WSC, the specialist may require the attachment of the canceled check and the customer pay document. ...
Warranty Support Center and Routed Transactions - 05/12/2010
Clear, concise and descriptive transaction documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and...
EV Battery Technology - 01/04/2023
... and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development will be funded by a $200 million grant from the US Department of Energy’s Battery Materials Processing...
EV Readiness - 02/28/2023
... and hoists, completion of required training courses and ensuring required forklift and other special tools are onsite at the dealership. Once a dealer has met established requirements, they are eligible to sell and service EV’s, as well as submit...
Warranty Parts Center Bulletin Update - 09/22/2020
... for assistance with returning one of a kind parts for specific engineering analysis. These Special Part Requests may not have been identified in the normal WPC request process. Notification is indicated in GWM in the orange bar, for a WPC Special Part...
Chevrolet Electric Models - 10/26/2021
... to complete all required sales and service training and to purchase and maintain all required special tools and equipment are qualified and eligible to perform warranty, policy, and field action repairs on Chevrolet electric vehicles. Electric models...
Empowerment: - 12/01/2021
... Resource Center. The guide covers the following tools: Policy Assistance: GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. Customer Enthusiasm: GM partial...
Cadillac Moments Goodwill Tool - 05/29/2019
The Cadillac exclusive goodwill tool labor operation 0600425 may be used in special situations, whether the vehicle is in warranty or not, by the dealer as a means of providing customers with an unforgettable experience. There is a $500 maximum for retail...
Virtual Advisors - 07/30/2019
... kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance are required, and possibly recommending additionally work. The kiosk will arrange alternate transportation and obtain...
General Comments - 07/30/2019
In Global Warranty Management the general comments section should be used to communicate with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the...
Approved Pre-Authorizations - 02/21/2019
PRA requests are reviewed by a PRA specialist, with warrantable or non-warrantable decisions returned within one business day; depending on the day and time, within one hour. If a warrantable decision is received, submit the warranty transaction using...
E-Labor Operation - 05/28/2020
... related features on the vehicle. So depending on the malfunction of the failed component, coverage may be emissions related, or it may not be emissions related. If there is not a check engine light illuminated when the vehicle comes into the service...
WPC - 05/28/2020
... will see a reduction, other dealer requests will stay the same while others may see an increase. Special part return requests will continue. No WPC debits will be processed except for requested parts that were not returned to the WPC within 21 days....
Attachments - 02/27/2020
... it appropriately (e.g. sublet invoice, rental invoice, technician time documentation). Avoid using special characters or symbols when naming files....
Panel and Rust Through Repairs - 08/20/2018
... panels is covered for 6 years or 100,000 miles for Chevrolet and GMC vehicles; Cadillac and Buick coverage is 6 years, unlimited miles. The key word to this coverage is through, meaning an actual hole in the panel. Non-rust through conditions that are...
Dealer empowerment program - 10/24/2018
... for those vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship. 50% customer participation is recommended when providing assistance. Customer...
eCOPO Camaro Concept - 11/29/2018
... electric version of Chevrolet’s drag specific racer, the eCOPO Camaro Concept, at the annual Specialty Equipment Market Association Show in Las Vegas. The concept is powered by two BorgWarner HVH 250-150 motors under the hood and boasts 700hp and...
Policy Evaluation Tool - 09/27/2017
... one PET per job card, regardless of the number of transaction lines). If the component’s coverage is not listed on the policy evaluation form, select closest applicable coverage (i.e. Window Regulator > bumper-to-bumper coverage or VOLTEC Component...
Administrative Allowance - 10/23/2017
... labor code. Sublet - For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative Allowance field....
Redline - 03/21/2017
... options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las Vegas. ...
Battery Reminders - 03/22/2021
... test slip will be either 15 or 20 characters in length. The letters I, O, Y, and Z or any of the special characters like &, (, ), $, %, etc are not used in the Warranty Code. Be sure to enter the Warranty Code in the battery test field of the warranty...
Battery Bulletin Update - 03/22/2021
... Code in the Battery Tester Code field. Tip: the Warranty Code excludes letters I, O, Y, and Z, and special characters, such as &, (, ), $, %, etc. There is no warranty coverage for batteries that have failed because the dealership did not take...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... and responsible manner. A policy repair is a repair on a vehicle that no longer has warranty coverage. Every policy repair requires use of the Policy Evaluation Tool, commonly referred to as the PET. This tool can be found in the Dealer Aftersales Empowerment...
The Rookie Corner - 11/17/2011
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions that are contained within SI. Many of these instructions contain unique, unpublished labour operations that apply to specific...
The Rookie's Corner - 10/14/2011
... verify information on a specific VIN. IVH can be used for 2 primary functions: confirming warranty coverage and confirming the vehicle build details. Policy & Procedure - The GM Service Policies and Procedures Manual contains an extensive amount...
Service Update 11241 - 09/19/2011
The update to bulletin 11241 includes both customer owned and dealer inventory vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects...
2012 Buick LaCrosse & Regal eAssist - 12/15/2011
... auxiliary transmission pump), carry this warranty term. No deductibles are associated with this coverage and it is transferable to subsequent owners. ...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Process Review: Recall 10038 - 12/24/2010
Every recall, special policy, or service update has its quirks and recall 10038 is no exception. Many dealers have dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble...
Unsupported Repairs - 11/18/2010
... Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for additional information. Routing multiple times or submitting with incomplete data will hold the transaction up from timely payment. ...
Cadillac CTS - 03/11/2013
... custom paint will be added to the CTS product line this year. The Silver Frost edition will be a special run of 100 CTS-V Coupes featuring a low-gloss matte paint finish. The Stealth Blue edition will have a more traditional metallic finish and will...
Reject of the Month - 03/11/2013
... Limited Warranty 15/150,000 Both the Bumper to Bumper Warranty and Powertrain Warranty coverage periods have expired by time. The vehicle also has an active GMPP service contract with zero deductible. After reading the following note from...
Corvette - 05/14/2013
... four Corvettes during 2012. Dealerships that are getting the new model must have Corvette Stingray specialists in both sales and service. ...
Paint-less Dent Repair - 04/12/2013
The paint-less dent repair process involves removing dents from vehicles without painting. Special tools are used to remove shallow dents without drilling holes in the body. The process eliminates the need to fill, paint, or replace the panel. Paint-less...
Courtesy Transportation and Roadside Assistance - 11/05/2012
... some important policies pertaining to the program. The programs eligibility in regards to special policies and recalls is addressed within the applicable bulletin. Additionally, certain vehicles may have different Courtesy Transportation Program Terms....
GM Freight Expense - 06/06/2012
There has been some confusion in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for...
Love it or Return it - 08/09/2012
... offering "Total Confidence Pricing" on all 2012 model year Chevrolet vehicles. The offer promotes special preferred pricing in addition to all current vehicle-specific incentives. Chevrolet sold just over 4 million vehicles around the world in 2011,...
Simplifying Accessories - 10/08/2012
... service agent. These accessories must be added to the vehicle build, as they come with warranty coverage that is the balance of the bumper-to-bumper warranty or 12 months/12,000 miles, whichever is greater. If the accessory isn't added to the vehicle...
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information...
Goodwill - 08/05/2014
... upgradescalling minutespast subscriber activation, or new activationsMaintenance letterComponent Coverage letterGM Motor Club membershipGMPP Smart CareGMPP service contractChevrolet Buick GMC and Cadillac Protection PlanChevrolet Buick GMC and Cadillac...
Buick CPO Powertrain - 07/03/2013
... the current 5/100 CPO powertrain limited warranty. There are no allowances or exceptions regarding coverage on vehicles reported before or after June 24, 2013. Additional information may be found on www.gmcertifiedresourcecenter.com or by contacting...
2013 Camaro5 Fest - 09/04/2013
... also received a coupon for the installation of the component. Those customers may present the special holographic coupon to participating dealerships at the time of installation and the cost of the installation of the eligible parts will be deducted...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
... labor code. Sublet - For sublet repairs, if the labor operation code includes the statement Coverage S, Sublet S1, or Coverage S, Sublet S2, you are allowed to claim $20 administrative allowance. Claim in the Net/Administrative Allowance field....
Redline - 03/21/2017
... options will include the Malibu LT, Traverse Premier, and Silverado Double Cab LT Z71. The Redline special edition debuted in 2015 at the SEMA show in Las Vegas. ...
Battery Reminders - 03/22/2021
... test slip will be either 15 or 20 characters in length. The letters I, O, Y, and Z or any of the special characters like &, (, ), $, %, etc are not used in the Warranty Code. Be sure to enter the Warranty Code in the battery test field of the warranty...
Battery Bulletin Update - 03/22/2021
... Code in the Battery Tester Code field. Tip: the Warranty Code excludes letters I, O, Y, and Z, and special characters, such as &, (, ), $, %, etc. There is no warranty coverage for batteries that have failed because the dealership did not take...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... and responsible manner. A policy repair is a repair on a vehicle that no longer has warranty coverage. Every policy repair requires use of the Policy Evaluation Tool, commonly referred to as the PET. This tool can be found in the Dealer Aftersales Empowerment...
The Rookie Corner - 11/17/2011
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions that are contained within SI. Many of these instructions contain unique, unpublished labour operations that apply to specific...
The Rookie's Corner - 10/14/2011
... verify information on a specific VIN. IVH can be used for 2 primary functions: confirming warranty coverage and confirming the vehicle build details. Policy & Procedure - The GM Service Policies and Procedures Manual contains an extensive amount...
Service Update 11241 - 09/19/2011
The update to bulletin 11241 includes both customer owned and dealer inventory vehicles. The length of this coverage has been extended and now expires with the vehicle PZEV (Partial Zero Emissions Vehicle) Emissions Warranty. This service update effects...
2012 Buick LaCrosse & Regal eAssist - 12/15/2011
... auxiliary transmission pump), carry this warranty term. No deductibles are associated with this coverage and it is transferable to subsequent owners. ...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Process Review: Recall 10038 - 12/24/2010
Every recall, special policy, or service update has its quirks and recall 10038 is no exception. Many dealers have dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble...
Unsupported Repairs - 11/18/2010
... Routed transactions that contain inadequate documentation are susceptible to return by the WSC Specialist for additional information. Routing multiple times or submitting with incomplete data will hold the transaction up from timely payment. ...
Cadillac CTS - 03/11/2013
... custom paint will be added to the CTS product line this year. The Silver Frost edition will be a special run of 100 CTS-V Coupes featuring a low-gloss matte paint finish. The Stealth Blue edition will have a more traditional metallic finish and will...
Reject of the Month - 03/11/2013
... Limited Warranty 15/150,000 Both the Bumper to Bumper Warranty and Powertrain Warranty coverage periods have expired by time. The vehicle also has an active GMPP service contract with zero deductible. After reading the following note from...
Corvette - 05/14/2013
... four Corvettes during 2012. Dealerships that are getting the new model must have Corvette Stingray specialists in both sales and service. ...
Paint-less Dent Repair - 04/12/2013
The paint-less dent repair process involves removing dents from vehicles without painting. Special tools are used to remove shallow dents without drilling holes in the body. The process eliminates the need to fill, paint, or replace the panel. Paint-less...
Courtesy Transportation and Roadside Assistance - 11/05/2012
... some important policies pertaining to the program. The programs eligibility in regards to special policies and recalls is addressed within the applicable bulletin. Additionally, certain vehicles may have different Courtesy Transportation Program Terms....
GM Freight Expense - 06/06/2012
There has been some confusion in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for...
Love it or Return it - 08/09/2012
... offering "Total Confidence Pricing" on all 2012 model year Chevrolet vehicles. The offer promotes special preferred pricing in addition to all current vehicle-specific incentives. Chevrolet sold just over 4 million vehicles around the world in 2011,...
Simplifying Accessories - 10/08/2012
... service agent. These accessories must be added to the vehicle build, as they come with warranty coverage that is the balance of the bumper-to-bumper warranty or 12 months/12,000 miles, whichever is greater. If the accessory isn't added to the vehicle...
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information...
Goodwill - 08/05/2014
... upgradescalling minutespast subscriber activation, or new activationsMaintenance letterComponent Coverage letterGM Motor Club membershipGMPP Smart CareGMPP service contractChevrolet Buick GMC and Cadillac Protection PlanChevrolet Buick GMC and Cadillac...
Buick CPO Powertrain - 07/03/2013
... the current 5/100 CPO powertrain limited warranty. There are no allowances or exceptions regarding coverage on vehicles reported before or after June 24, 2013. Additional information may be found on www.gmcertifiedresourcecenter.com or by contacting...
2013 Camaro5 Fest - 09/04/2013
... also received a coupon for the installation of the component. Those customers may present the special holographic coupon to participating dealerships at the time of installation and the cost of the installation of the eligible parts will be deducted...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Customer Assistance - 04/28/2015
... be any expense. Once the situation is resolved, the resolution should be communicated with the CAC Specialist. Even with these documented courses of action, there are still instances where the customer bypasses contacting the dealership and calls...
Sublet Repairs - 07/29/2015
... job card that the parts are not GM. The customer must be told of the non-GM parts and the warranty coverage of those parts must be explained. Sublet invoices must contain the customer's name, the VIN, the date of the repair, and a complete description...
Tire Prorating & Admin Allowance - 10/26/2016
... into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
Updates to the Dealer Empowerment Portal - 08/23/2016
... subscription for 3 monthsMaintenance Letter for up to $100 to use for service or repairComponent Coverage Letter to extend warranty coverage of a repair category or the complete vehicleChevrolet, Buick, GMC, and Cadillac Protection PlansChevrolet, Buick,...
Infotainment System Upgrade - 04/08/2016
... perform the upgrade on vehicles in inventory, prior to sale to customers. The bulletin contains a special labor code for reimbursement on stock / inventory units. Involved retail owners will receive notification through the mail, and e-mail, of the upgrade....
GMPP - 09/26/2023
Effective September 15, 2023, GMPP claims were no longer accepted through the Global Warranty System. Contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim.
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
... for MY 2024 Silverado 1500 will increase from 5 years/60,000 miles to 5 years/100,000 miles. This coverage matches the same warranty for the Duramax powered Silverado pickup trucks. TurboMax will be available across the Silverado lineup, from WT to Trail...
ZPTI Part Warranty Exceptions - 07/25/2023
... under the Resource tab. Open the Warranty Help Cards to find the GM Replacement Parts Warranty Coverage Quick Reference Help Card. You may download and print these cards. Seals and gaskets may be covered under the ZPTI parts warranty, but only after...
Cadillac Delivery Care - 01/29/2024
Each 2024 Cadillac Lyriq equipped with Super Cruise undergoes a specialized quality and performance inspection process prior to leaving the plant. With this process comes the possibility of the unit being exposed to elements beyond normal manufacturing...
Third-Party Adapters - 12/26/2023
... parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected parts. ...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
Reject of the Month - December 2022 - 11/21/2022
... for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement...
Certified Pre-Owned - 06/20/2022
... vehicles. Each operations guide provides an overview of the program, including the warranty coverage that is provided. Cadillac CPO Bumper-to-Bumper Limited Warranty (vehicles delivered prior to March 2017): The warranty covers the vehicle for...
Goodwill Tools (Part II) - 02/25/2021
... app in GlobalConnect. Tip: If it is necessary to exceed the established limit associated with the Special Goodwill Tools labor operation, obtain pre-approval through the empowerment portal for the special circumstance. Customer loyalty is important in...
SEMA - 12/01/2021
The Specialty Equipment Market Association’s annual show took place live in Las Vegas in early November. SEMA represents the auto-mod business, a market estimated at $40 billion in 2020, that is geared toward enthusiasts that want to personalize...
Battery Reminders - 03/28/2022
... test slip will be either 15 or 20 characters in length. The letters I, O, Y, and Z or any of the special characters like &, (, ), $, %, etc are not used in the Warranty Code. Be sure to enter the Warranty Code in the battery test field of the warranty...
U-Courtesy Program - 08/30/2021
... and retain a copy of the CPO 172-point inspection in the vehicle deal jacket for insurance coverage purposes...
OE 12V Battery Failure Beyond B2B Warranty - 10/01/2021
There is no extended coverage available as the OE battery is only warranted for the term of the B2B warranty. The customer would be responsible for the replacement cost associated with the battery. Battery replacements are not eligible for Policy Dec...
Empowerment Part II - 03/21/2017
... include OnStar plan options, Maintenance Letter for a one-time future maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription, Data Plans, or a Chevrolet, Buick, GMC and Cadillac protection plan. Access to...
16/17 Corvette Maintenance - 04/17/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first. The added maintenance event covers the required...
New Cadillac CPO Limited Warranty - 02/17/2017
... per service visit when the CPO warranty is in effect. This new warranty offers 30,000 miles more coverage than the previous Certified Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March...
Lucky 7 Service Conquest Program - 01/22/2018
Lucky 7 Service Conquest Program - Periodically GM will announce special service offers that must be administered for payment through Global Warranty Management, typically using transaction type ZSSP, Special Sales Programs. A ZSSP transaction type indicates...
When the Tow Bill Exceeds the Limit - 01/03/2020
... authorize their transactions with tow bills that exceed that amount. The Warranty Support Center specialists will almost always ask why Roadside Assistance wasn’t used for the tow, may not pay the tow bill because your dealership wasn’t the...
Assembly Consumer Warranty - 12/02/2019
... in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the warranty on the new assembly is only 12 months, since there was no customer participation. As long as the...
Bulletin 18-NA-069 - 03/27/2019
... specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
... be any expense. Once the situation is resolved, the resolution should be communicated with the CAC Specialist. Even with these documented courses of action, there are still instances where the customer bypasses contacting the dealership and calls...
Sublet Repairs - 07/29/2015
... job card that the parts are not GM. The customer must be told of the non-GM parts and the warranty coverage of those parts must be explained. Sublet invoices must contain the customer's name, the VIN, the date of the repair, and a complete description...
Tire Prorating & Admin Allowance - 10/26/2016
... into GWM and to return the tires to the tire manufacturer. Download the Tire Warranty Coverage Help Card ...
Updates to the Dealer Empowerment Portal - 08/23/2016
... subscription for 3 monthsMaintenance Letter for up to $100 to use for service or repairComponent Coverage Letter to extend warranty coverage of a repair category or the complete vehicleChevrolet, Buick, GMC, and Cadillac Protection PlansChevrolet, Buick,...
Infotainment System Upgrade - 04/08/2016
... perform the upgrade on vehicles in inventory, prior to sale to customers. The bulletin contains a special labor code for reimbursement on stock / inventory units. Involved retail owners will receive notification through the mail, and e-mail, of the upgrade....
GMPP - 09/26/2023
Effective September 15, 2023, GMPP claims were no longer accepted through the Global Warranty System. Contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate a claim.
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
... for MY 2024 Silverado 1500 will increase from 5 years/60,000 miles to 5 years/100,000 miles. This coverage matches the same warranty for the Duramax powered Silverado pickup trucks. TurboMax will be available across the Silverado lineup, from WT to Trail...
ZPTI Part Warranty Exceptions - 07/25/2023
... under the Resource tab. Open the Warranty Help Cards to find the GM Replacement Parts Warranty Coverage Quick Reference Help Card. You may download and print these cards. Seals and gaskets may be covered under the ZPTI parts warranty, but only after...
Cadillac Delivery Care - 01/29/2024
Each 2024 Cadillac Lyriq equipped with Super Cruise undergoes a specialized quality and performance inspection process prior to leaving the plant. With this process comes the possibility of the unit being exposed to elements beyond normal manufacturing...
Third-Party Adapters - 12/26/2023
... parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected parts. ...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
Reject of the Month - December 2022 - 11/21/2022
... for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement...
Certified Pre-Owned - 06/20/2022
... vehicles. Each operations guide provides an overview of the program, including the warranty coverage that is provided. Cadillac CPO Bumper-to-Bumper Limited Warranty (vehicles delivered prior to March 2017): The warranty covers the vehicle for...
Goodwill Tools (Part II) - 02/25/2021
... app in GlobalConnect. Tip: If it is necessary to exceed the established limit associated with the Special Goodwill Tools labor operation, obtain pre-approval through the empowerment portal for the special circumstance. Customer loyalty is important in...
SEMA - 12/01/2021
The Specialty Equipment Market Association’s annual show took place live in Las Vegas in early November. SEMA represents the auto-mod business, a market estimated at $40 billion in 2020, that is geared toward enthusiasts that want to personalize...
Battery Reminders - 03/28/2022
... test slip will be either 15 or 20 characters in length. The letters I, O, Y, and Z or any of the special characters like &, (, ), $, %, etc are not used in the Warranty Code. Be sure to enter the Warranty Code in the battery test field of the warranty...
U-Courtesy Program - 08/30/2021
... and retain a copy of the CPO 172-point inspection in the vehicle deal jacket for insurance coverage purposes...
OE 12V Battery Failure Beyond B2B Warranty - 10/01/2021
There is no extended coverage available as the OE battery is only warranted for the term of the B2B warranty. The customer would be responsible for the replacement cost associated with the battery. Battery replacements are not eligible for Policy Dec...
Empowerment Part II - 03/21/2017
... include OnStar plan options, Maintenance Letter for a one-time future maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription, Data Plans, or a Chevrolet, Buick, GMC and Cadillac protection plan. Access to...
16/17 Corvette Maintenance - 04/17/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first. The added maintenance event covers the required...
New Cadillac CPO Limited Warranty - 02/17/2017
... per service visit when the CPO warranty is in effect. This new warranty offers 30,000 miles more coverage than the previous Certified Pre-Owned warranty; however, the warranty is not bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March...
Lucky 7 Service Conquest Program - 01/22/2018
Lucky 7 Service Conquest Program - Periodically GM will announce special service offers that must be administered for payment through Global Warranty Management, typically using transaction type ZSSP, Special Sales Programs. A ZSSP transaction type indicates...
When the Tow Bill Exceeds the Limit - 01/03/2020
... authorize their transactions with tow bills that exceed that amount. The Warranty Support Center specialists will almost always ask why Roadside Assistance wasn’t used for the tow, may not pay the tow bill because your dealership wasn’t the...
Assembly Consumer Warranty - 12/02/2019
... in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the warranty on the new assembly is only 12 months, since there was no customer participation. As long as the...
Bulletin 18-NA-069 - 03/27/2019
... specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not a Powertrain covered repair. ...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available upon request for up to $40/day for a max of 7 days. Access EP Online for the customer lookup tool to confirm coverage and check claim...
Sublet Repairs - 01/23/2017
... job card that the parts are not GM. The customer must be told of the non-GM parts and the warranty coverage of those parts must be explained. Sublet invoices must contain the customer’s name, the VIN, the date of the repair,...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... card. Payment is made by credit card or check. Continue to use gmppcares.com for verification of coverage for these contracts, although phone authorization is required....
Limited Lifetime - 06/19/2017
... Sheet Metal, and Ignition Wire Sets, for example. Download the GM Replacement Parts Warranty Coverage Help Card...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions contained within SI. Many of these instructions contain unique, unpublished labor operations that apply to specific models or...
Tire Transactions - What is Not Covered - 05/26/2021
... New Vehicle Limited Warranty expires. Original Equipment tires may still have prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased...
Pre-Repair Authorization - 07/27/2021
... up of the issue. Once all information has been entered the request is reviewed by a PRA specialist who will send notification to your device with a decision of Accepted, Rework, or Rejected. A Rework determination will include details supporting...
GM Service Replacement Part Warranties - 02/25/2021
... Warranty or 100% policy). There are some parts and accessories that have a greater warranty coverage and there are those that have a lesser warranty. For a complete guide to GM parts and their warranty coverage, reference the GM Service Replacement Parts...
Window Glass - 05/26/2021
Bulletin 21-NA-065 has been released to provide information to help determine warranty coverage of scratched door window glass on 2020-21 Buick Encore GX and 2021 Chevrolet Trailblazer models. A key factor for determining damage vs warranty is the direction...
Certified Pre-Owned Warranty - 01/27/2021
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”,...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... is required via the Aftersales Empowerment Portal App in GlobalConnect. There are three specialized labor operations used to submit for dealer reimbursement for the following situations. They are as follows: 0600343 – This labor operation...
Service Information - 10/28/2022
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions contained within SI. Many of these instructions contain unique, unpublished labor operations that apply to specific models or...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
Bulletin 22-NA-215 provides detail on the 3-year limited parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... Care Maintenance Program continues for all 2017 MY Cadillac models. With the 2017 MY the terms of coverage have been revised to 3 years/36,000 miles with the exception of the 2017 MY XT5 which will continue to be covered for 4 years/50,000 miles. The...
Warranty Related Manuals - 07/29/2015
... Procedures, and Manuals link. The Service Policies and Procedures Manual, Limited Warranty Coverage at a Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet,...
Maintenance - 10/23/2015
... Dealers must not deliver any vehicle with R9Y to a retail customer who is eligible for maintenance coverage. ...
New Cadillac Certified Pre Owned Program - 06/19/2013
... for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The shorter term better suits the driving habits...
GWM and GMPP - 05/02/2012
... box within the transaction submission in GWM. Rentals - If the customer's contract carries rental coverage, the customer may be placed in a rental if their vehicle is inoperable, the repairs require that the vehicle remain in the shop overnight and the...
Going With the Flow Chart - 03/08/2012
... until vehicle is repaired and close the TAC case.Verify in-service date and mileage for warranty coverage.Ask the customer if they have had repairs related to this concern before. If yes, use a Customer Concern Verification Sheet and utilize the Repeat...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
... component failures then it may be decided that the failure is not a warrantable claim. If warranty coverage is denied, the completed check list must be retained with the job card file and the technician's detailed comments. The Aftermarket Power-Up Kit...
2012 Volt - 06/30/2011
... in comparison to just 3 in 2011. In addition to the bumper-to-bumper, gas engine and corrosion coverage the Volt also carries an eight-year 100,000 mile limited warranty on the 16-kWh lithium ion battery. The Volt may run 35 miles gas and tailpipe emissions...
Rust Happens - 08/09/2011
... through sheet metal panels are covered for 6 years or 100,000 miles. Cadillac, Buick, and Hummer coverage is 6 years, unlimited miles. However, scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these...
GMPP CARES Goes Online - 09/19/2011
... service advisors will log on to this website to verify the customer's contract details as well as coverage for a specific repair.The first page after login requires the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... for the Chevrolet Volt will be backed by an eight year/100,000 mile warranty. This is the longest coverage term for any GM vehicle. GM anticipates that the warranty could reassure some consumers worried about buying a vehicle that relies on a first generation,...
From the Desk of a Service Manager - 02/04/2010
... customer issues on a weekly basis.A great place for the weekly meetings to start is with aged special order parts: how long have they been on the shelf, can they be returned, or could they be sold to someone else within a reasonable time frame or is...
... manufacturer list price, and sales tax is covered unless it is exempt in your state. Rental coverage is available upon request for up to $40/day for a max of 7 days. Access EP Online for the customer lookup tool to confirm coverage and check claim...
Sublet Repairs - 01/23/2017
... job card that the parts are not GM. The customer must be told of the non-GM parts and the warranty coverage of those parts must be explained. Sublet invoices must contain the customer’s name, the VIN, the date of the repair,...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... card. Payment is made by credit card or check. Continue to use gmppcares.com for verification of coverage for these contracts, although phone authorization is required....
Limited Lifetime - 06/19/2017
... Sheet Metal, and Ignition Wire Sets, for example. Download the GM Replacement Parts Warranty Coverage Help Card...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions contained within SI. Many of these instructions contain unique, unpublished labor operations that apply to specific models or...
Tire Transactions - What is Not Covered - 05/26/2021
... New Vehicle Limited Warranty expires. Original Equipment tires may still have prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased...
Pre-Repair Authorization - 07/27/2021
... up of the issue. Once all information has been entered the request is reviewed by a PRA specialist who will send notification to your device with a decision of Accepted, Rework, or Rejected. A Rework determination will include details supporting...
GM Service Replacement Part Warranties - 02/25/2021
... Warranty or 100% policy). There are some parts and accessories that have a greater warranty coverage and there are those that have a lesser warranty. For a complete guide to GM parts and their warranty coverage, reference the GM Service Replacement Parts...
Window Glass - 05/26/2021
Bulletin 21-NA-065 has been released to provide information to help determine warranty coverage of scratched door window glass on 2020-21 Buick Encore GX and 2021 Chevrolet Trailblazer models. A key factor for determining damage vs warranty is the direction...
Certified Pre-Owned Warranty - 01/27/2021
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”,...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... is required via the Aftersales Empowerment Portal App in GlobalConnect. There are three specialized labor operations used to submit for dealer reimbursement for the following situations. They are as follows: 0600343 – This labor operation...
Service Information - 10/28/2022
... is the other important basic function of SI. There are several types of bulletins, documents, and special repair instructions contained within SI. Many of these instructions contain unique, unpublished labor operations that apply to specific models or...
Ultium PowerUp Level 2 Home Charger - 01/05/2023
Bulletin 22-NA-215 provides detail on the 3-year limited parts warranty coverage on the Ultium PowerUp Level 2 Home Charger. The chargers are Electric Vehicle drive motor battery chargers designed to be installed in a customer’s home. The warranty...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... Care Maintenance Program continues for all 2017 MY Cadillac models. With the 2017 MY the terms of coverage have been revised to 3 years/36,000 miles with the exception of the 2017 MY XT5 which will continue to be covered for 4 years/50,000 miles. The...
Warranty Related Manuals - 07/29/2015
... Procedures, and Manuals link. The Service Policies and Procedures Manual, Limited Warranty Coverage at a Glance, Business Choice Maintenance Plan Guide, CPO Cadillac Premium Care Maintenance Manual, CPO Operations Guide for Cadillac and Chevrolet,...
Maintenance - 10/23/2015
... Dealers must not deliver any vehicle with R9Y to a retail customer who is eligible for maintenance coverage. ...
New Cadillac Certified Pre Owned Program - 06/19/2013
... for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The shorter term better suits the driving habits...
GWM and GMPP - 05/02/2012
... box within the transaction submission in GWM. Rentals - If the customer's contract carries rental coverage, the customer may be placed in a rental if their vehicle is inoperable, the repairs require that the vehicle remain in the shop overnight and the...
Going With the Flow Chart - 03/08/2012
... until vehicle is repaired and close the TAC case.Verify in-service date and mileage for warranty coverage.Ask the customer if they have had repairs related to this concern before. If yes, use a Customer Concern Verification Sheet and utilize the Repeat...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
... component failures then it may be decided that the failure is not a warrantable claim. If warranty coverage is denied, the completed check list must be retained with the job card file and the technician's detailed comments. The Aftermarket Power-Up Kit...
2012 Volt - 06/30/2011
... in comparison to just 3 in 2011. In addition to the bumper-to-bumper, gas engine and corrosion coverage the Volt also carries an eight-year 100,000 mile limited warranty on the 16-kWh lithium ion battery. The Volt may run 35 miles gas and tailpipe emissions...
Rust Happens - 08/09/2011
... through sheet metal panels are covered for 6 years or 100,000 miles. Cadillac, Buick, and Hummer coverage is 6 years, unlimited miles. However, scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these...
GMPP CARES Goes Online - 09/19/2011
... service advisors will log on to this website to verify the customer's contract details as well as coverage for a specific repair.The first page after login requires the dealership's BAC, which can be saved for future logins, the full 17-digit VIN and...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... for the Chevrolet Volt will be backed by an eight year/100,000 mile warranty. This is the longest coverage term for any GM vehicle. GM anticipates that the warranty could reassure some consumers worried about buying a vehicle that relies on a first generation,...
From the Desk of a Service Manager - 02/04/2010
... customer issues on a weekly basis.A great place for the weekly meetings to start is with aged special order parts: how long have they been on the shelf, can they be returned, or could they be sold to someone else within a reasonable time frame or is...
Missed Revenue - Executive Decision - 03/11/2010
... battery voltage, noting the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the...
GM Service Policy & Procedures Updates - 10/14/2011
... - These items are covered only when they need to be used in the performance of a warranty repair. Special lubricants and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... or meals. While these situations are rare, GM has developed a process of reimbursement for these special circumstances.Vehicle Payment Expense: In certain situations, there may be a need to reimburse the customer for the expense of a vehicle payment....
2012 Warranty Management Workshops - 01/19/2012
... that know your job, know warranty, and just as important, know service department operations. Special Offer: $395 per attendee (Regularly $449 each)Coming To A City Near You in 2012:02/21/2012 ....... Dallas, TX02/23/2012 ....... McAllen, TX03/13/2012...
Reject of the Month: Part Number Predicaments - 06/08/2011
... performed as well as demonstrating the failed component. Part numbers listed in a recall, special policy or bulletin should be the ones that are charged out on the job card.Ensure that the correct part number is charged out on the appropriate repair...
No Open Recalls - 06/08/2011
... an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may...
Empowerment Levels and Change - 08/30/2012
... managing their use of authorization code R, a GM Service Manager (DMA or Regional Warranty Specialist) may limit the dealer's use of that code. When using authorization code R, the transaction total limit for a previously Elite Service Agent may go from...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Step It Up Accessory Program - 10/01/2013
... vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney Label. Go to the program web site www.gmprograminfo.com to track the BAC...
Warranty 101 - 10/31/2014
... the customer must sign to acknowledge the document. There are some recalls that contain a special labour operation to acknowledge that a customer has declined the repair. These situations must be thoroughly documented on the job card prior to submission,...
New! Vehicle Health Management (VHM) - 11/25/2014
... Pressure Sensor-Fuel Feed Pipe Pressure Sensor System Performance -- Labour Operation: 4080648The special bulletin specific labour operations must be used for any repair that relates to the Service Messages. All parts replaced under this program will...
Ignition Switch Recall - 11/25/2014
... switch recall repair by October 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once...
Reject of the Month - 11/25/2014
... DTC's reset. Recall performed incorrectly by a different dealer." The Warranty Support Center Specialist returned the transaction stating that recalls can only be performed once. If the recall was done incorrectly, the dealer should review the transaction...
2016 Cadillac-V - 10/23/2015
... paints use a durable clearcoat finish that reflects light, leaving a bright sheen. There are special care requirements that must be followed during PDI as well as by the customer to maintain the unique flat finish. Dealers will receive a Crystal...
When the Customer Does Not Return - 04/28/2015
... in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered because they were unique to their vehicle. Service agents were instructed to generate a job card, and when the keys came in, the parts department...
Verifying The Repair Process - 04/28/2016
... of the screen. This enables you to quickly go to the Service Information page for the repair. Special tools are listed as well as the repair procedure with any associated links necessary to completing the repair. Review the repair process and be aware...
Powertrain Contact Center - 02/28/2023
... and is open Monday through Friday, 8am-8pm EST and is staffed with ASE certified technicians specializing in Powertrain. The following assistance is offered by the PCC to ISCs: Answer any general powertrain inquiries Provide powertrain technical...
Goodwill Tools - 09/26/2022
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Bulletin Updates - 05/23/2023
... provides examples of battery labeling to assist with determining if the failed battery is OE. The Special Cases section of the bulletin identifies that by design, GM does not recognize an AGM as capable of leaking. Dealers may refer to Bulletin 23-NA-044...
End of Year - 11/29/2023
... minute. Difficult or troublesome claim that you are struggling with? Contact your Warranty Support Specialist for assistance (866.446.2900)....
New Vehicle Tire Warranty Program - 11/29/2023
The New Vehicle Tire Warranty Program provides coverage for the tires supplied with a new vehicle against defects in materials or workmanship under the B2B NVLW. The New Vehicle Tire Warranty Program Bulletin, 20-NA-159. has recently been revised...
Rental Vehicle Damage - 12/29/2020
... the customer and confirm the policy is still in force and includes physical damage and liability coverage that extends or transfers to temporary rental vehicles. Be sure to include the customer’s insurance information in the designated boxes on...
Goodwill Tools - 07/27/2021
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Disclosure Requirements - 04/26/2022
... the case of a service contract, the disclosure should include language that makes clear the repair coverage included in the service contract is not provided by General Motors or an affiliate. The following excerpt is from the Dealer Sales and Service...
WPC Parts Return Program - 12/19/2018
... and should be checked daily. The Notifications box on the main GWM page has four color codes. Special Part Return Requests are in the Orange bar and should be processed as quickly as possible. Regular Part Return Requests are in the Green bar and indicate...
... battery voltage, noting the before and after odometer reading with the road test, performing any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the...
GM Service Policy & Procedures Updates - 10/14/2011
... - These items are covered only when they need to be used in the performance of a warranty repair. Special lubricants and fluids and non-OEM lubricants and fluids are considered part of the service agent's cost of operation or customer pay and are not...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... or meals. While these situations are rare, GM has developed a process of reimbursement for these special circumstances.Vehicle Payment Expense: In certain situations, there may be a need to reimburse the customer for the expense of a vehicle payment....
2012 Warranty Management Workshops - 01/19/2012
... that know your job, know warranty, and just as important, know service department operations. Special Offer: $395 per attendee (Regularly $449 each)Coming To A City Near You in 2012:02/21/2012 ....... Dallas, TX02/23/2012 ....... McAllen, TX03/13/2012...
Reject of the Month: Part Number Predicaments - 06/08/2011
... performed as well as demonstrating the failed component. Part numbers listed in a recall, special policy or bulletin should be the ones that are charged out on the job card.Ensure that the correct part number is charged out on the appropriate repair...
No Open Recalls - 06/08/2011
... an article concerning the submission of warranty claims for vehicles that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may...
Empowerment Levels and Change - 08/30/2012
... managing their use of authorization code R, a GM Service Manager (DMA or Regional Warranty Specialist) may limit the dealer's use of that code. When using authorization code R, the transaction total limit for a previously Elite Service Agent may go from...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Step It Up Accessory Program - 10/01/2013
... vehicle options that include a single accessory or a collection of accessories that are part of a special package. LPO content and pricing appears on the vehicle Monroney Label. Go to the program web site www.gmprograminfo.com to track the BAC...
Warranty 101 - 10/31/2014
... the customer must sign to acknowledge the document. There are some recalls that contain a special labour operation to acknowledge that a customer has declined the repair. These situations must be thoroughly documented on the job card prior to submission,...
New! Vehicle Health Management (VHM) - 11/25/2014
... Pressure Sensor-Fuel Feed Pipe Pressure Sensor System Performance -- Labour Operation: 4080648The special bulletin specific labour operations must be used for any repair that relates to the Service Messages. All parts replaced under this program will...
Ignition Switch Recall - 11/25/2014
... switch recall repair by October 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once...
Reject of the Month - 11/25/2014
... DTC's reset. Recall performed incorrectly by a different dealer." The Warranty Support Center Specialist returned the transaction stating that recalls can only be performed once. If the recall was done incorrectly, the dealer should review the transaction...
2016 Cadillac-V - 10/23/2015
... paints use a durable clearcoat finish that reflects light, leaving a bright sheen. There are special care requirements that must be followed during PDI as well as by the customer to maintain the unique flat finish. Dealers will receive a Crystal...
When the Customer Does Not Return - 04/28/2015
... in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered because they were unique to their vehicle. Service agents were instructed to generate a job card, and when the keys came in, the parts department...
Verifying The Repair Process - 04/28/2016
... of the screen. This enables you to quickly go to the Service Information page for the repair. Special tools are listed as well as the repair procedure with any associated links necessary to completing the repair. Review the repair process and be aware...
Powertrain Contact Center - 02/28/2023
... and is open Monday through Friday, 8am-8pm EST and is staffed with ASE certified technicians specializing in Powertrain. The following assistance is offered by the PCC to ISCs: Answer any general powertrain inquiries Provide powertrain technical...
Goodwill Tools - 09/26/2022
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Bulletin Updates - 05/23/2023
... provides examples of battery labeling to assist with determining if the failed battery is OE. The Special Cases section of the bulletin identifies that by design, GM does not recognize an AGM as capable of leaking. Dealers may refer to Bulletin 23-NA-044...
End of Year - 11/29/2023
... minute. Difficult or troublesome claim that you are struggling with? Contact your Warranty Support Specialist for assistance (866.446.2900)....
New Vehicle Tire Warranty Program - 11/29/2023
The New Vehicle Tire Warranty Program provides coverage for the tires supplied with a new vehicle against defects in materials or workmanship under the B2B NVLW. The New Vehicle Tire Warranty Program Bulletin, 20-NA-159. has recently been revised...
Rental Vehicle Damage - 12/29/2020
... the customer and confirm the policy is still in force and includes physical damage and liability coverage that extends or transfers to temporary rental vehicles. Be sure to include the customer’s insurance information in the designated boxes on...
Goodwill Tools - 07/27/2021
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Disclosure Requirements - 04/26/2022
... the case of a service contract, the disclosure should include language that makes clear the repair coverage included in the service contract is not provided by General Motors or an affiliate. The following excerpt is from the Dealer Sales and Service...
WPC Parts Return Program - 12/19/2018
... and should be checked daily. The Notifications box on the main GWM page has four color codes. Special Part Return Requests are in the Orange bar and should be processed as quickly as possible. Regular Part Return Requests are in the Green bar and indicate...
October 2018 Recall Update - 09/25/2018
... 1,630 vehicles are included in the recall program. Involved vehicles equipped with the Custom Special Edition Package may have incurred a double charge for OnStar at the time of vehicle purchase. Dealers are instructed to provide the customer with a...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... brake noise isn’t necessarily a defect. When in doubt, contact your Warranty Support Center Specialist to discuss if approval will be given before the pads are replaced. Wheel alignments cannot be performed on vehicles with less that 500...
Customer Concern Not Duplicated - 06/25/2018
... Manual Transmission CCND, and 8429939 Transfer Case CCND are all contained within the Powertrain Coverage Code table. Always confirm applicable warranty coverage through IVH prior to transaction submission. There are some drawbacks with using CCND...
Goodwill Tools - 06/25/2018
... plan options, Maintenance Letter for a one-time future service or maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription, Data Plans, or a Chevrolet, Buick, GMC and Cadillac protection plan. Access to the...
GM Authorization and Attachments - 01/21/2019
... an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence to Policies & Procedures compliance. Not attaching a required...
GM Bed Liner Repairs - 07/30/2019
... should be performed. Most large repairs, repairs involving an entire panel or tailgate, require specialized equipment and need to be completed by an authorized sublet facility. For details on bed liner repairs go to: www.gmbedlinerrepair.com. ...
Goodwill Tools - 05/29/2019
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Roadside Assistance - 03/27/2019
... – 800-252-1112 Cadillac – 800-224-1400 GMC – 800-462-8782 Coverage includes: All emergency services for non-restricted roadways Emergency Fuel delivery Mobile EV Charging (select markets) Battery jump start Lock-out assistance Towing Flat...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... Manual Transmission CCND, and 8429939 Transfer Case CCND are all contained within the Powertrain Coverage Code table. Always confirm applicable warranty coverage through IVH prior to transaction submission. In some cases, a vehicle may be operating...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Consumable Parts - 11/21/2017
Service Agents are to purchase all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended...
Goodwill Tools (Part I) - 01/27/2021
... to the customer for $50 or $100 towards a one-time service or maintenance visit. Component Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time frame (select states only). Sirius...
Service Update Bulletin - 07/28/2016
... may perform the service procedure on involved vehicles during the New Vehicle Limited Warranty Coverage period. Confirm that the VIN is involved in the SUB, via IVH or through the list of vehicles in dealer inventory that is available on the Field...
Towing - 10/26/2016
... Roadside is a complimentary program that comes with the purchase of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation. If the customer...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... or not a repair is covered under the 12 month/12,000 mile certified warranty. This warranty coverage is not bumper-to-bumper. The guide may be found by selecting the Library Tab at the top in GlobalConnect, then selecting Service/Warranty. It is also...
Part Number Requests - 09/04/2013
... with selecting the appropriate part, and in some cases, repair information, such as the need for special tools or training, availability of reman or exchange components, and installation tips. It may also be helpful to refer the customer to the service...
Over-The-Counter Part Warranties - 10/01/2013
... and printed as a resource for both service advisors and parts counter staff to explain warranty coverage on parts to customers. ...
Maintenance - 07/03/2013
... Maintenance2014 Chevrolet 2-Year Maintenance GuidelinesThese publications provide program details, coverage, labour operation(s), reimbursement, and specific program requirements. For example, the Pro-Grade Protection Program features an oil and...
Reject of the Month - 07/02/2012
... contracts should be questioned, at time of write up, regarding policy information; e.g. term, coverage, deductible. The dealer should still continue to support the customer with their individual repair scenario. The new empowerment...
Dealer Installed Accessories - 06/06/2012
... I-labour operation in IVH, the repairing dealer didn't have support or justification to provide coverage for the decals. Now, back to the Silverado customer's plight. Thankfully the service advisor discussed the installation with the warranty...
GWM Enhancements - 03/08/2012
... several enhancements. Transaction flags now include: Customer Enthusiasm - Non Warrantable Repair, Special Policy, Policy, and None. Select the transaction flag that applies to the transaction. If a transaction flag was selected in error, select the...
WSC Rejects - 03/11/2013
... or customer reimbursement expenses are entered in the miscellaneous net item field.Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
You're Being Watched! - 06/08/2011
... without showing signs of improvement, you may be contacted by your DMA or the Field Warranty Specialist. ...
Reject of the Month - 04/27/2011
... reject associated with a parts warranty claim is for repairs that have been performed beyond the coverage term.The key to avoiding this reject is to take preventative steps before beginning the repair. While the service department can be very busy, checking...
Customer Enthusiasm Repairs - 09/16/2010
... the start. There may be times when maintaining customer loyalty requires care beyond the warranty coverage. Taking ownership of customer concerns such as broken interior trim or oil changes may sometimes make all the difference and prevent the customer...
... 1,630 vehicles are included in the recall program. Involved vehicles equipped with the Custom Special Edition Package may have incurred a double charge for OnStar at the time of vehicle purchase. Dealers are instructed to provide the customer with a...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... brake noise isn’t necessarily a defect. When in doubt, contact your Warranty Support Center Specialist to discuss if approval will be given before the pads are replaced. Wheel alignments cannot be performed on vehicles with less that 500...
Customer Concern Not Duplicated - 06/25/2018
... Manual Transmission CCND, and 8429939 Transfer Case CCND are all contained within the Powertrain Coverage Code table. Always confirm applicable warranty coverage through IVH prior to transaction submission. There are some drawbacks with using CCND...
Goodwill Tools - 06/25/2018
... plan options, Maintenance Letter for a one-time future service or maintenance visit, Component Coverage Letter for extended component coverage, Sirius XM subscription, Data Plans, or a Chevrolet, Buick, GMC and Cadillac protection plan. Access to the...
GM Authorization and Attachments - 01/21/2019
... an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence to Policies & Procedures compliance. Not attaching a required...
GM Bed Liner Repairs - 07/30/2019
... should be performed. Most large repairs, repairs involving an entire panel or tailgate, require specialized equipment and need to be completed by an authorized sublet facility. For details on bed liner repairs go to: www.gmbedlinerrepair.com. ...
Goodwill Tools - 05/29/2019
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Roadside Assistance - 03/27/2019
... – 800-252-1112 Cadillac – 800-224-1400 GMC – 800-462-8782 Coverage includes: All emergency services for non-restricted roadways Emergency Fuel delivery Mobile EV Charging (select markets) Battery jump start Lock-out assistance Towing Flat...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... Manual Transmission CCND, and 8429939 Transfer Case CCND are all contained within the Powertrain Coverage Code table. Always confirm applicable warranty coverage through IVH prior to transaction submission. In some cases, a vehicle may be operating...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Consumable Parts - 11/21/2017
Service Agents are to purchase all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended...
Goodwill Tools (Part I) - 01/27/2021
... to the customer for $50 or $100 towards a one-time service or maintenance visit. Component Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time frame (select states only). Sirius...
Service Update Bulletin - 07/28/2016
... may perform the service procedure on involved vehicles during the New Vehicle Limited Warranty Coverage period. Confirm that the VIN is involved in the SUB, via IVH or through the list of vehicles in dealer inventory that is available on the Field...
Towing - 10/26/2016
... Roadside is a complimentary program that comes with the purchase of a new GM vehicle and coverage extends to the expiration of the powertrain warranty. If your customer contacts you with the need for a tow, assess the situation. If the customer...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... or not a repair is covered under the 12 month/12,000 mile certified warranty. This warranty coverage is not bumper-to-bumper. The guide may be found by selecting the Library Tab at the top in GlobalConnect, then selecting Service/Warranty. It is also...
Part Number Requests - 09/04/2013
... with selecting the appropriate part, and in some cases, repair information, such as the need for special tools or training, availability of reman or exchange components, and installation tips. It may also be helpful to refer the customer to the service...
Over-The-Counter Part Warranties - 10/01/2013
... and printed as a resource for both service advisors and parts counter staff to explain warranty coverage on parts to customers. ...
Maintenance - 07/03/2013
... Maintenance2014 Chevrolet 2-Year Maintenance GuidelinesThese publications provide program details, coverage, labour operation(s), reimbursement, and specific program requirements. For example, the Pro-Grade Protection Program features an oil and...
Reject of the Month - 07/02/2012
... contracts should be questioned, at time of write up, regarding policy information; e.g. term, coverage, deductible. The dealer should still continue to support the customer with their individual repair scenario. The new empowerment...
Dealer Installed Accessories - 06/06/2012
... I-labour operation in IVH, the repairing dealer didn't have support or justification to provide coverage for the decals. Now, back to the Silverado customer's plight. Thankfully the service advisor discussed the installation with the warranty...
GWM Enhancements - 03/08/2012
... several enhancements. Transaction flags now include: Customer Enthusiasm - Non Warrantable Repair, Special Policy, Policy, and None. Select the transaction flag that applies to the transaction. If a transaction flag was selected in error, select the...
WSC Rejects - 03/11/2013
... or customer reimbursement expenses are entered in the miscellaneous net item field.Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
You're Being Watched! - 06/08/2011
... without showing signs of improvement, you may be contacted by your DMA or the Field Warranty Specialist. ...
Reject of the Month - 04/27/2011
... reject associated with a parts warranty claim is for repairs that have been performed beyond the coverage term.The key to avoiding this reject is to take preventative steps before beginning the repair. While the service department can be very busy, checking...
Customer Enthusiasm Repairs - 09/16/2010
... the start. There may be times when maintaining customer loyalty requires care beyond the warranty coverage. Taking ownership of customer concerns such as broken interior trim or oil changes may sometimes make all the difference and prevent the customer...
Parts Incompatibility Reject - 10/14/2011
... pitted. The vehicle had just 18,000 miles and should have been well within the base warranty. The coverage was confirmed in IVH and it was determined that this was a warrantable claim.The assist steps were replaced and the customer was sent on their...
The New Certified Pre-Owned Program - 09/19/2011
... vehicle that has had the Lemon Law enacted. Ineligible vehicles include new vehicles, promotional, special event, GM company owned vehicles that are eligible to be sold as new, or dealer daily rental and demonstrator vehicles with less than 7,500 miles....
Dealership Empowerment and Correct Documentation - 01/19/2012
... appreciative customers and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... Refurbished parts have been inspected, tested, and if in working condition, repackaged. Warranty coverage is typically the same as what a new part would be. Beginning October 17th, 2011, a document has been added to parts packaging that is intended...
Anatomy of a Warranty Block - 04/27/2011
... is a warranty block? A warranty block is essentially the removal of some or all warranty coverage on a vehicle. Basically, warranty repair claims may not be processed for labour operations that are included in the block. The warranty block can be specific...
July 2011 Recall Update - 06/30/2011
... government standards for side impact protection but the right rear seating position may not have coverage of the roof-rail airbag in certain frontal and side impact situations. Customer Satisfaction Recall 11186 - Reduced Battery Voltage-Replace Battery:...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... all fluids are drained and the assembly is properly packaged. WPC allows for reimbursement when special packaging situations arise, including draining and sealing components to prevent leakage. Reimbursement is at a rate for unskilled labour and is claimed...
Policy and Customer Participation - 10/08/2012
... expired for the repair needed to their vehicle, they may ask their service advisor for warranty coverage anyway. The request is presented to service management and a decision is made. The decision should factor in the customer's expectations, the vehicle...
The Way it Used to Be - 12/18/2012
... purchased prior to this date will have the 12 month/12,000 mile warranty. Powertrain warranty coverage for all GM vehicles, beginning with the 2007 model year, is 5 years/100,000 miles. Cadillac and Buick powertrain is now 6 years/70,000 miles beginning...
Qualifying for a Rental Vehicle - 02/07/2012
... performed, they are eligible for courtesy transportation options whether they still have warranty coverage or not. Unless the recall requires the vehicle to be in the dealership overnight or the vehicle is not safe to drive, they only qualify for a shuttle,...
A Review of Roadside Assistance - 02/07/2012
... not part of the New Vehicle Limited warranty, but to your customer, it is every bit as valuable, especially if they find themselves stranded. Remind your customers that if they ever find themselves in need of any of these services, help is just a ph...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
... are covered by GM against defects in material or workmanship under the bumper-to-bumper warranty coverage, including tires. For these model years, defective tires are replaced on a pro-rated adjustment based on the vehicle mileage. Tread depth measurements...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
2013 Policy & Procedure Update - 06/19/2013
... water contamination or incorrect fuel may not be covered. Article 1.2.4.10 reflects the new coverage for service replacement parts:- Dealer installed part warranty 12 months/unlimited miles- Dealer over the counter part warranty 12 months...
Authorization Codes - 01/10/2014
... was covered under the powertrain warranty but the service advisor didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part...
Filing and Supporting Documentation - 01/21/2015
... battery warranty statement removed from batteries replaced under the bumper-to-bumper coverageService history printouts, IVH, or Service Workbench DashboardGM-issued authorizations and approvalsWarranty transaction submission recordsTransportation transaction...
Ignition Switch Recall Update - 07/01/2014
... WPC request to be generated for these same parts. It is necessary to send an email to your WSC specialist to obtain a waiver of the second request. Without this waiver the claim may be subject to debit. 30 waiver requests may be included per email. Certified...
Returning Parts to the Warranty Parts Center - 07/01/2014
... to the job card and enter the core part number and the core amount in technician comments. Special packaging costs, if any, will be reimbursed if claimed in net item freight and postage. Most parts are returned in their original packaging, however, if...
Warranty Parts Expediting - 08/05/2014
... it may be express shipped to reach the service agent more quickly. Parts ordered via Customer Special Order, for normal circumstances, will arrive at the dealership at the normal shipping times, which vary from location to location. There will...
When the Service Manager is Away - 06/30/2015
... a Service Director, Service Manager, Shop Foreman, or an Assistant Service Manager, you have the coverage needed for vacation and sick time. If your Service Manager is the one and only, a backup manager is your protection in case of an audit. ...
Dealership Empowerment - 01/11/2016
... for doing so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for...
Effective Use of Authorization Codes - 02/02/2016
... was covered under the powertrain warranty but the service advisor didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair, it's entirely possible that the customer paid for part...
Warranty Parts Center - 10/26/2016
... applicable, may be reimbursed in the net items section in the "freight and postage" field. Special packaging situations such as crating an engine assembly, reassembly of components, or draining and sealing components to prevent leakage may be reimbursed...
Reducing Comebacks - 11/29/2016
... claim the freight charges in the Freight & Postage net item field. This field is reserved for special packaging situations such as; crating an engine assembly, reassembly of components, or draining and sealing components in order to prevent leakage...
Servicing Vehicles from Canada - 04/28/2016
... that must be taken prior to making those repairs. The US service agent must verify warranty coverage by performing an IVH. They must also verify eligibility by verifying the customer's residency with either requesting a copy of their driver's license...
... pitted. The vehicle had just 18,000 miles and should have been well within the base warranty. The coverage was confirmed in IVH and it was determined that this was a warrantable claim.The assist steps were replaced and the customer was sent on their...
The New Certified Pre-Owned Program - 09/19/2011
... vehicle that has had the Lemon Law enacted. Ineligible vehicles include new vehicles, promotional, special event, GM company owned vehicles that are eligible to be sold as new, or dealer daily rental and demonstrator vehicles with less than 7,500 miles....
Dealership Empowerment and Correct Documentation - 01/19/2012
... appreciative customers and you document, document, document. Below are the three most common specialized Z labour operations that are used for claim reimbursement. There has been a recent clarification announced as to how they should be used. Z7410...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... Refurbished parts have been inspected, tested, and if in working condition, repackaged. Warranty coverage is typically the same as what a new part would be. Beginning October 17th, 2011, a document has been added to parts packaging that is intended...
Anatomy of a Warranty Block - 04/27/2011
... is a warranty block? A warranty block is essentially the removal of some or all warranty coverage on a vehicle. Basically, warranty repair claims may not be processed for labour operations that are included in the block. The warranty block can be specific...
July 2011 Recall Update - 06/30/2011
... government standards for side impact protection but the right rear seating position may not have coverage of the roof-rail airbag in certain frontal and side impact situations. Customer Satisfaction Recall 11186 - Reduced Battery Voltage-Replace Battery:...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... all fluids are drained and the assembly is properly packaged. WPC allows for reimbursement when special packaging situations arise, including draining and sealing components to prevent leakage. Reimbursement is at a rate for unskilled labour and is claimed...
Policy and Customer Participation - 10/08/2012
... expired for the repair needed to their vehicle, they may ask their service advisor for warranty coverage anyway. The request is presented to service management and a decision is made. The decision should factor in the customer's expectations, the vehicle...
The Way it Used to Be - 12/18/2012
... purchased prior to this date will have the 12 month/12,000 mile warranty. Powertrain warranty coverage for all GM vehicles, beginning with the 2007 model year, is 5 years/100,000 miles. Cadillac and Buick powertrain is now 6 years/70,000 miles beginning...
Qualifying for a Rental Vehicle - 02/07/2012
... performed, they are eligible for courtesy transportation options whether they still have warranty coverage or not. Unless the recall requires the vehicle to be in the dealership overnight or the vehicle is not safe to drive, they only qualify for a shuttle,...
A Review of Roadside Assistance - 02/07/2012
... not part of the New Vehicle Limited warranty, but to your customer, it is every bit as valuable, especially if they find themselves stranded. Remind your customers that if they ever find themselves in need of any of these services, help is just a ph...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
... are covered by GM against defects in material or workmanship under the bumper-to-bumper warranty coverage, including tires. For these model years, defective tires are replaced on a pro-rated adjustment based on the vehicle mileage. Tread depth measurements...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
2013 Policy & Procedure Update - 06/19/2013
... water contamination or incorrect fuel may not be covered. Article 1.2.4.10 reflects the new coverage for service replacement parts:- Dealer installed part warranty 12 months/unlimited miles- Dealer over the counter part warranty 12 months...
Authorization Codes - 01/10/2014
... was covered under the powertrain warranty but the service advisor didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part...
Filing and Supporting Documentation - 01/21/2015
... battery warranty statement removed from batteries replaced under the bumper-to-bumper coverageService history printouts, IVH, or Service Workbench DashboardGM-issued authorizations and approvalsWarranty transaction submission recordsTransportation transaction...
Ignition Switch Recall Update - 07/01/2014
... WPC request to be generated for these same parts. It is necessary to send an email to your WSC specialist to obtain a waiver of the second request. Without this waiver the claim may be subject to debit. 30 waiver requests may be included per email. Certified...
Returning Parts to the Warranty Parts Center - 07/01/2014
... to the job card and enter the core part number and the core amount in technician comments. Special packaging costs, if any, will be reimbursed if claimed in net item freight and postage. Most parts are returned in their original packaging, however, if...
Warranty Parts Expediting - 08/05/2014
... it may be express shipped to reach the service agent more quickly. Parts ordered via Customer Special Order, for normal circumstances, will arrive at the dealership at the normal shipping times, which vary from location to location. There will...
When the Service Manager is Away - 06/30/2015
... a Service Director, Service Manager, Shop Foreman, or an Assistant Service Manager, you have the coverage needed for vacation and sick time. If your Service Manager is the one and only, a backup manager is your protection in case of an audit. ...
Dealership Empowerment - 01/11/2016
... for doing so on the job card. Below are just three examples of goodwill tools. These specialized labor operations are used for claim reimbursement when one of the services is given to the customer. 0600343 - This labor operation is used for...
Effective Use of Authorization Codes - 02/02/2016
... was covered under the powertrain warranty but the service advisor didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair, it's entirely possible that the customer paid for part...
Warranty Parts Center - 10/26/2016
... applicable, may be reimbursed in the net items section in the "freight and postage" field. Special packaging situations such as crating an engine assembly, reassembly of components, or draining and sealing components to prevent leakage may be reimbursed...
Reducing Comebacks - 11/29/2016
... claim the freight charges in the Freight & Postage net item field. This field is reserved for special packaging situations such as; crating an engine assembly, reassembly of components, or draining and sealing components in order to prevent leakage...
Servicing Vehicles from Canada - 04/28/2016
... that must be taken prior to making those repairs. The US service agent must verify warranty coverage by performing an IVH. They must also verify eligibility by verifying the customer's residency with either requesting a copy of their driver's license...
Warranty Performance Analysis - 07/02/2010
... and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops that change oil, replace mufflers, etc.? Have such businesses grown around you while you grew into a limited amount of space?When you reach...
LTG Frequently Asked Questions - 09/22/2020
... includes things like work area preparation, reading technical literature, obtaining and returning special tools, personal allowance, and repair variation. Diagnosis add time is available on many ELECTRICAL service procedures as these are often the most...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... and flexible content, which is model-specific. The flexible content is listed in the “Special Inspection Items” section of the PDI form and emphasizes things which require extra attention during the PDI process. These items typically involve...
Dealer Owned Warranty Repairs - 06/23/2020
... stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing is not considered a defect....
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... have agreed to complete all required sales and service training and to purchase and maintain all special tools and equipment for Chevrolet Electric Models. Only Chevrolet dealers who agreed to these terms by signing the Chevrolet Dealer Electric Models...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... transaction. If the original installation was an IBP part, contact the IBP supplier for warranty coverage. Labor may be processed through GWM for warranty repairs approved the accessory manufacturer. Refer to bulletin 11-00-89-002. Global Message GCUS-9-11241...
New Rental Policy Guidelines - 05/25/2022
... (WSC). Dealers must attach a copy of the email correspondence showing DVM engagement. All WSC Specialists have been informed of the above exception policies. Obtaining pre-authorization via the Dealer Aftersales Empowerment portal for rentals 10 or more...
Reject of the Month - October 2021 - 10/01/2021
... Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With all claim information accurate (including the VIN, job card open/closed...
Service Update Bulletin - 07/25/2023
... may perform the service procedure on involved vehicles during the New Vehicle Limited Warranty Coverage period. Confirm that the VIN is involved in the SUB, via IVH/Service Workbench or through the MAXIS app in GlobalConnect. The dealer reports...
Start the Year Off Strong - 12/26/2023
... IVH to make sure that the field action is open and hasn’t be previously performed, this is especially important when attempting to program a vehicle. The comments field of the transaction should provide the support for the authorization request....
GM Authorization - 02/26/2024
... or customer reimbursement expenses are entered in the miscellaneous net item field. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Approved PDI Fluid Adds - 10/28/2022
... engines (RPO L5P) at the time of the vehicle Pre-Delivery Inspection, up to 2.5 gallons. This special inspection item is included on the applicable 2017 and newer model year Pre-Delivery Inspection Forms. When adding DEF during PDI, dealers must submit...
Dongle Devices - 11/22/2022
... for it. The codes can be helpful when dispatching repairs to specific technicians, based on their specialty. GM SAVI is designed to speed up the write up process. When using SAVI, the dongle will collect a vehicle’s VIN, odometer, make, model...
Warranty Parts Expediting - 05/25/2022
... part number(s) of the expedited part(s) in comments. For parts obtained from GM through Customer Special Order-3 (CSO-3) shipping, GM will reimburse the actual CSO-3 shipping charges. Shipping charges are also claimed in Net Item/Parts Expediting. A...
Reject of the Month - September 2022 - 08/22/2022
... Policies and Procedures Article 5.8.3 supports GM’s policy for warranty coverage of customer purchased ACDelco 12-Volt batteries. Dealers must not submit a warranty transaction or a policy adjustment for the battery to GWM. The dealer must handle...
CPO Chevrolet Buick GMC Program - 08/22/2022
... vehicles provides a 12 month, limited base warranty. This warranty also increases the Powertrain coverage to 6 years or 100,000 miles. To certify a vehicle, it must go through a 172-point inspection and repairs found during the inspection must be made...
Powertrain Components and Part Warranty - 03/23/2023
... financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer to give them the longer warranty when they are still under the powertrain warranty. The Consumer Parts and...
Rental Reimbursement - 11/21/2022
... Allowance. Dealers must attach a copy of the email correspondence showing DVM engagement. All WSC Specialists have been informed of the above exception policies. The expiration date of this article message is December 30th, 2022. After that date you...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... reads “Policy adjustment – Request Policy on a vehicle with Extended Service Contract coverage”. The request will be reviewed by the dealer’s DSM and if approved, the transaction will need to be GM authorized. It’s...
Courtesy Transportation - 08/22/2017
... Transportation Article (1.4) within the Service Policies and Procedures Manual and the Program Coverage and Eligibility section of Bulletin 07-00-89-037 support the use of courtesy transportation if the component being serviced is within the terms of...
Chemical Spotting and Rail Dust - 07/25/2017
... of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time...
Debits - 06/19/2017
... Transportation Article (1.4) within the Service Policies and Procedures Manual and the Program Coverage and Eligibility section of Bulletin 07-00-89-037 support the use of courtesy transportation if the component being serviced is within the terms of...
Process Changes to the WPC Program - 01/23/2017
... at the dealership, email the completed WPC Parts Waiver Form to your Warranty Support Center specialist. This form is also found in Service Forms. GM pays administrative allowance for returning parts and document only requests. After the part(s) and...
Compliance - 03/21/2017
... warranty reimbursement if the field action specifically includes provisions beyond the warranty coverage period or if the service agent contacts the DMA for authorization on a case-by-case basis. Courtesy transportation includes one and two way shuttle,...
What is Customer Enthusiasm? - 12/21/2017
... to assist with vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship. Since these types of expenses are normally the customer’s responsibility,...
... and quick service competitive? With whom? Are you comparing with other local dealers, or with the specialty shops that change oil, replace mufflers, etc.? Have such businesses grown around you while you grew into a limited amount of space?When you reach...
LTG Frequently Asked Questions - 09/22/2020
... includes things like work area preparation, reading technical literature, obtaining and returning special tools, personal allowance, and repair variation. Diagnosis add time is available on many ELECTRICAL service procedures as these are often the most...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... and flexible content, which is model-specific. The flexible content is listed in the “Special Inspection Items” section of the PDI form and emphasizes things which require extra attention during the PDI process. These items typically involve...
Dealer Owned Warranty Repairs - 06/23/2020
... stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing is not considered a defect....
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... have agreed to complete all required sales and service training and to purchase and maintain all special tools and equipment for Chevrolet Electric Models. Only Chevrolet dealers who agreed to these terms by signing the Chevrolet Dealer Electric Models...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
... transaction. If the original installation was an IBP part, contact the IBP supplier for warranty coverage. Labor may be processed through GWM for warranty repairs approved the accessory manufacturer. Refer to bulletin 11-00-89-002. Global Message GCUS-9-11241...
New Rental Policy Guidelines - 05/25/2022
... (WSC). Dealers must attach a copy of the email correspondence showing DVM engagement. All WSC Specialists have been informed of the above exception policies. Obtaining pre-authorization via the Dealer Aftersales Empowerment portal for rentals 10 or more...
Reject of the Month - October 2021 - 10/01/2021
... Type drop down. To trouble shoot the issue the warranty admin first confirmed that GMPP coverage was valid for the VIN in IVH, and that the repair was covered by GMPP. With all claim information accurate (including the VIN, job card open/closed...
Service Update Bulletin - 07/25/2023
... may perform the service procedure on involved vehicles during the New Vehicle Limited Warranty Coverage period. Confirm that the VIN is involved in the SUB, via IVH/Service Workbench or through the MAXIS app in GlobalConnect. The dealer reports...
Start the Year Off Strong - 12/26/2023
... IVH to make sure that the field action is open and hasn’t be previously performed, this is especially important when attempting to program a vehicle. The comments field of the transaction should provide the support for the authorization request....
GM Authorization - 02/26/2024
... or customer reimbursement expenses are entered in the miscellaneous net item field. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Approved PDI Fluid Adds - 10/28/2022
... engines (RPO L5P) at the time of the vehicle Pre-Delivery Inspection, up to 2.5 gallons. This special inspection item is included on the applicable 2017 and newer model year Pre-Delivery Inspection Forms. When adding DEF during PDI, dealers must submit...
Dongle Devices - 11/22/2022
... for it. The codes can be helpful when dispatching repairs to specific technicians, based on their specialty. GM SAVI is designed to speed up the write up process. When using SAVI, the dongle will collect a vehicle’s VIN, odometer, make, model...
Warranty Parts Expediting - 05/25/2022
... part number(s) of the expedited part(s) in comments. For parts obtained from GM through Customer Special Order-3 (CSO-3) shipping, GM will reimburse the actual CSO-3 shipping charges. Shipping charges are also claimed in Net Item/Parts Expediting. A...
Reject of the Month - September 2022 - 08/22/2022
... Policies and Procedures Article 5.8.3 supports GM’s policy for warranty coverage of customer purchased ACDelco 12-Volt batteries. Dealers must not submit a warranty transaction or a policy adjustment for the battery to GWM. The dealer must handle...
CPO Chevrolet Buick GMC Program - 08/22/2022
... vehicles provides a 12 month, limited base warranty. This warranty also increases the Powertrain coverage to 6 years or 100,000 miles. To certify a vehicle, it must go through a 172-point inspection and repairs found during the inspection must be made...
Powertrain Components and Part Warranty - 03/23/2023
... financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer to give them the longer warranty when they are still under the powertrain warranty. The Consumer Parts and...
Rental Reimbursement - 11/21/2022
... Allowance. Dealers must attach a copy of the email correspondence showing DVM engagement. All WSC Specialists have been informed of the above exception policies. The expiration date of this article message is December 30th, 2022. After that date you...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... reads “Policy adjustment – Request Policy on a vehicle with Extended Service Contract coverage”. The request will be reviewed by the dealer’s DSM and if approved, the transaction will need to be GM authorized. It’s...
Courtesy Transportation - 08/22/2017
... Transportation Article (1.4) within the Service Policies and Procedures Manual and the Program Coverage and Eligibility section of Bulletin 07-00-89-037 support the use of courtesy transportation if the component being serviced is within the terms of...
Chemical Spotting and Rail Dust - 07/25/2017
... of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time...
Debits - 06/19/2017
... Transportation Article (1.4) within the Service Policies and Procedures Manual and the Program Coverage and Eligibility section of Bulletin 07-00-89-037 support the use of courtesy transportation if the component being serviced is within the terms of...
Process Changes to the WPC Program - 01/23/2017
... at the dealership, email the completed WPC Parts Waiver Form to your Warranty Support Center specialist. This form is also found in Service Forms. GM pays administrative allowance for returning parts and document only requests. After the part(s) and...
Compliance - 03/21/2017
... warranty reimbursement if the field action specifically includes provisions beyond the warranty coverage period or if the service agent contacts the DMA for authorization on a case-by-case basis. Courtesy transportation includes one and two way shuttle,...
What is Customer Enthusiasm? - 12/21/2017
... to assist with vehicle repairs that are within the time and mileage of the applicable warranty coverage that are not the result of a covered defect in materials or workmanship. Since these types of expenses are normally the customer’s responsibility,...
CORRECTION: Policy Evaluation Tool - 11/21/2017
... the PET is completed by line. After entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must...
Tire Replacement - 11/21/2017
... and the Labor Time Guide for the manufacturer specific labor operation. Details regarding the coverage, and the proration chart, are listed in the customer’s Limited Warranty and Owner Information Booklet included in the glovebox materials. The...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect in materials or workmanship. This expense would normally be the customer’s responsibility but the...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... covered under the terms of the powertrain warranty and the vehicle still has powertrain warranty coverage. If the recall bulletin specifically includes provisions for courtesy transportation, a labor operation for all courtesy transportation options...
Important Bulletin Updates - 03/27/2020
... the P&P references have been removed. Check out the most recent version of the Tire Warranty Coverage Reference card. Bulletin 06-00-89-026P - The Customer Concern Not Duplicated Labor Operation Numbers bulletin has been revised to include the 2020...
Reject of the Month - June 2020 - 05/29/2020
... when vehicle came in), submit the completed Parts Waiver form to your designated Warranty Support Specialist at the WSC. Consider the following scenario, a submitted warranty transaction was accepted for payment for the replacement of a transmission....
Shuttle Service Temporarily Expanded - 05/29/2020
Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing....
Disclosure for Non-GM Parts & Accessories - 04/29/2020
... or modification of a vehicle using non-GM approved parts or accessories. Dealers should be especially cautious of accessory companies that claim the installation of their product(s) will not void the factory warranty. When your customer purchases...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... based on the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s...
Sublet Repair - 06/23/2020
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Dealers must supply the sublet facility with genuine GM parts when necessary. Supplied parts must be charged...
Bulletin Tip - 10/23/2019
... normal tire performance attributes. When replacing tires on vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation...
Part Warranty Exceptions - 03/27/2020
... exceptions to GM part warranties and they are seals and/or gaskets and battery warranty coverage. Seals and/or gasket failures within 6 months of installation cannot be covered as a ZPTI parts warranty. The rationale is the gasket or seal was either...
Claiming Parts Expediting - 08/27/2019
... is not available, order the part CSO-3, CSO-4, or CSO-5. CSO-3 is overnight shipping. CSO-4 is a special Saturday delivery, which should only be used if a qualified technician will be available on that Saturday and the dealership can reasonably expect...
Battery Test Procedures - 12/19/2018
... paid. The 15-digit warranty code on the printed slip is examined by the Warranty Support Center specialists to ensure correct testing was performed and the correct battery was installed. If not correct, the claim will be denied. If the battery was tested...
Policy & No PET - 12/19/2018
... the PET as well as the PET adherence calculations. Repairs covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g....
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
... that is listed also rejects for 068, contact the DBC at 888-414-6322 or your Warranty Support Specialist for submission advice. ...
Core Parts - 05/29/2019
... core parts that are not requested by the WPC in the Notification box of GWM or through a WPC Special Part Request, must be returned to GMCCA’s core processing center within 21 days after transaction payment. Core charges are not automatically credited,...
Did You Know? - 07/30/2019
... bulletin, 11-00-89-005, contains key terms and definitions that outline the empowerment program, special labor operations that may be used in specific goodwill situations, and what is considered a customer enthusiasm repair. Refer to Bulletin...
Chemical Spotting and Rail Dust - 07/30/2019
... of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time...
Educating the Team - 08/27/2019
... well as your thoughts, frustrations, and victories. (Go to Forum) Member rchaney makes copies of special policies or anything that rchaney thinks would be important and helpful to the technician, service advisor, or manager and hands them out. This practice...
Chassis Parts and Lifetime Warranty - 06/26/2019
... warranty. If a part is installed while the vehicle is still within its New Vehicle Warranty coverage period, the warranty on that part is the balance of the New Vehicle Warranty, or 12 months, whichever is greater. GM Accessory and Electronic Service...
Bulletin Updates - 02/21/2019
... the 2019MY and to instruct dealers to reference the Applicable Warranties section of IVH for coverage information. As a reminder, battery replacement labor operations 4041510 and 4041520 on any 2016 and newer model year vehicle requires GM Authorization...
24 Month Warranty - 04/22/2019
... or had installed. If the original part was installed or purchased in March of 2018, the warranty coverage expired. The same part sold in April of 2018 has almost another year of warranty left. Some parts continue to have only a 12-month warranty....
LTG FAQs - 08/27/2019
... includes things like work area preparation, reading technical literature, obtaining and returning special tools, personal allowance, and repair variation. Diagnosis add time is available on many ELECTRICAL service procedures as these are often the most...
Courtesy Transportation - 02/27/2020
... reimbursement. Courtesy transportation may be made available for the following warranty coverage periods: Bumper-to-Bumper warranty, Powertrain warranty (excluding Diesel warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall)...
... the PET is completed by line. After entering the full VIN of the vehicle, the Component Warranty Coverage must be selected from the drop down menu. Selections include: Bumper-to-Bumper, Powertrain, Emissions, Corrosion, CPO, and Diesel. The user must...
Tire Replacement - 11/21/2017
... and the Labor Time Guide for the manufacturer specific labor operation. Details regarding the coverage, and the proration chart, are listed in the customer’s Limited Warranty and Owner Information Booklet included in the glovebox materials. The...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
... vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect in materials or workmanship. This expense would normally be the customer’s responsibility but the...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... covered under the terms of the powertrain warranty and the vehicle still has powertrain warranty coverage. If the recall bulletin specifically includes provisions for courtesy transportation, a labor operation for all courtesy transportation options...
Important Bulletin Updates - 03/27/2020
... the P&P references have been removed. Check out the most recent version of the Tire Warranty Coverage Reference card. Bulletin 06-00-89-026P - The Customer Concern Not Duplicated Labor Operation Numbers bulletin has been revised to include the 2020...
Reject of the Month - June 2020 - 05/29/2020
... when vehicle came in), submit the completed Parts Waiver form to your designated Warranty Support Specialist at the WSC. Consider the following scenario, a submitted warranty transaction was accepted for payment for the replacement of a transmission....
Shuttle Service Temporarily Expanded - 05/29/2020
Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing....
Disclosure for Non-GM Parts & Accessories - 04/29/2020
... or modification of a vehicle using non-GM approved parts or accessories. Dealers should be especially cautious of accessory companies that claim the installation of their product(s) will not void the factory warranty. When your customer purchases...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... based on the time and mileage beyond the failed component’s New Vehicle Limited warranty coverage as opposed to the previous criteria that factored in customer loyalty to the GM brand. It is reported that GM is working on enhancing the PET’s...
Sublet Repair - 06/23/2020
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Dealers must supply the sublet facility with genuine GM parts when necessary. Supplied parts must be charged...
Bulletin Tip - 10/23/2019
... normal tire performance attributes. When replacing tires on vehicles under Bumper-to-Bumper coverage, dealers are advised to use the bulletin specific labor operation. Proration charts apply based on the mileage accumulated from the installation...
Part Warranty Exceptions - 03/27/2020
... exceptions to GM part warranties and they are seals and/or gaskets and battery warranty coverage. Seals and/or gasket failures within 6 months of installation cannot be covered as a ZPTI parts warranty. The rationale is the gasket or seal was either...
Claiming Parts Expediting - 08/27/2019
... is not available, order the part CSO-3, CSO-4, or CSO-5. CSO-3 is overnight shipping. CSO-4 is a special Saturday delivery, which should only be used if a qualified technician will be available on that Saturday and the dealership can reasonably expect...
Battery Test Procedures - 12/19/2018
... paid. The 15-digit warranty code on the printed slip is examined by the Warranty Support Center specialists to ensure correct testing was performed and the correct battery was installed. If not correct, the claim will be denied. If the battery was tested...
Policy & No PET - 12/19/2018
... the PET as well as the PET adherence calculations. Repairs covered by an active Component Coverage Letter Repairs with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g....
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
... that is listed also rejects for 068, contact the DBC at 888-414-6322 or your Warranty Support Specialist for submission advice. ...
Core Parts - 05/29/2019
... core parts that are not requested by the WPC in the Notification box of GWM or through a WPC Special Part Request, must be returned to GMCCA’s core processing center within 21 days after transaction payment. Core charges are not automatically credited,...
Did You Know? - 07/30/2019
... bulletin, 11-00-89-005, contains key terms and definitions that outline the empowerment program, special labor operations that may be used in specific goodwill situations, and what is considered a customer enthusiasm repair. Refer to Bulletin...
Chemical Spotting and Rail Dust - 07/30/2019
... of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident at the time...
Educating the Team - 08/27/2019
... well as your thoughts, frustrations, and victories. (Go to Forum) Member rchaney makes copies of special policies or anything that rchaney thinks would be important and helpful to the technician, service advisor, or manager and hands them out. This practice...
Chassis Parts and Lifetime Warranty - 06/26/2019
... warranty. If a part is installed while the vehicle is still within its New Vehicle Warranty coverage period, the warranty on that part is the balance of the New Vehicle Warranty, or 12 months, whichever is greater. GM Accessory and Electronic Service...
Bulletin Updates - 02/21/2019
... the 2019MY and to instruct dealers to reference the Applicable Warranties section of IVH for coverage information. As a reminder, battery replacement labor operations 4041510 and 4041520 on any 2016 and newer model year vehicle requires GM Authorization...
24 Month Warranty - 04/22/2019
... or had installed. If the original part was installed or purchased in March of 2018, the warranty coverage expired. The same part sold in April of 2018 has almost another year of warranty left. Some parts continue to have only a 12-month warranty....
LTG FAQs - 08/27/2019
... includes things like work area preparation, reading technical literature, obtaining and returning special tools, personal allowance, and repair variation. Diagnosis add time is available on many ELECTRICAL service procedures as these are often the most...
Courtesy Transportation - 02/27/2020
... reimbursement. Courtesy transportation may be made available for the following warranty coverage periods: Bumper-to-Bumper warranty, Powertrain warranty (excluding Diesel warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall)...
Recently Revised Bulletins - 04/29/2020
... drivers within the Bumper to Bumper, Powertrain and/or Hybrid specific and Federal Emissions coverage of the New Vehicle Limited Warranty. The revision also documents courtesy transportation expenses are ineligible for repairs performed outside of the...
Sublet Repair Compliancy - 06/25/2018
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Electronic Exchange components are allowed a $45 administrative allowance. Dealers must supply genuine GM...
GM Authorization - 02/20/2018
... customer reimbursement expenses are entered in the miscellaneous net item field. 3. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... increase in the last few months. Without the required attachment, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Below is a list of transaction examples that require an attachment...
Warranty Battery Replacements - 11/29/2016
... and Warranty Replacement Requirements: EL-50313 GR8 Battery Tester, Warranty Code, details for Special Cases (such as a damaged or leaking battery). Information on where to access Software Updates for the EL-50313 tool. And, finally, as a reminder,...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... If the Field Action specifically includes provisions for courtesy transportation beyond warranty coverage, it will be listed in the bulletin. This situation is rare. Courtesy transportation may be used in conjunction with Policy repairs that are...
GM Authorization - 02/28/2023
... customer reimbursement expenses are entered in the miscellaneous net item field. 3. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Technical Assistance - 03/23/2023
... recommendation to replace a component does not relieve the dealer of the requirement of confirming coverage or obtaining appropriate authorizations when necessary (e.g. Empowerment Portal authorization for an assembly replacement). Once the vehicle...
Chassis Parts Lifetime Warranty - 05/25/2022
... chassis parts fall under the Consumer Parts and Accessories Warranty that provides additional coverage after the standard 24 month/unlimited miles Parts and Accessories Warranty. The following policies apply: A warranty certificate should be issued...
Supporting Documentation - 01/29/2024
... battery warranty statement removed from batteries replaced under the bumper-to-bumper coverage GM-issued authorizations and approvals Transportation transaction carrier delivery receipts Letters of Notification GM Warranty Parts Center parts return/requests...
GM Approvals - 03/23/2024
... of these components are often necessary due to wear and tear rather than a manufacturer defect. Coverage decisions are referred to GM rather than the dealer, so the dealer is taken out of the middle when customers are seeking warranty replacement of...
October 2021 Recall Update - 10/01/2021
... Programmed Correctly: Approximately 2,300 Chevrolet Tahoe Police vehicles, 2021MY, equipped with Special Equipment Option “Single Key System”, may have had the key fobs incorrectly programmed. Dealers are to replace up to 6 new transmitters...
New Technician Add Times for Transmission Repairs - 05/26/2021
... also can act as a disincentive for some technicians to invest in the training needed to become a specialized transmission technician. By listening to many dealership technicians about their concerns with transmission labor times and related transmission...
July 2021 Recall Update - 06/29/2021
... check in the amount of $145.00. Customers that ordered and paid for a Shock and Steel Special Edition package which contained the chrome fender badge, and option CG3 as an orderable combination may have only received the chrome badge. The recall program...
Assembly Repair/Replacement - 03/28/2022
... repairs. The following policies apply: Dealers not possessing the necessary essential special service tools does not justify an assembly replacement. Technicians must follow all applicable GM bulletins and technical instructions for component repair...
Policy Evaluation Tool - 02/23/2022
... repairs that are outside of the applicable time and mileage limitations of the applicable warranty coverage through a policy decision. The Policy Evaluation Tool (PET) is the method that must be used to determine GM participation in the out of...
Part Failures Under a Part Warranty - 10/26/2021
... and Accessories Warranty Quick Reference Chart with detailed information on many part warranty coverages, including ACDelco parts....
Standards of Empowerment - 01/27/2021
... payment from GM, and without the need for GM to be involved in every decision regarding repair coverage. Empowerment levels vary for each dealer with the level based on proper warranty administration, management of overall warranty expense, and...
Battery Notes - 11/25/2020
... in the vehicle history folder. OE batteries that fail outside of the B2B warranty have no extended coverage. The customer is responsible for the replacement cost of the battery. Transactions must not be submitted in GWM for customer purchased ACDelco...
Components and Systems - 01/06/2010
... Inflatable Restraint SPEC Specifications SPO Special Parts Order TAC Technical Assistance Center TCASE Transfer Case TCC Torque Converter Clutch TCCM ...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... the overlap: -------------------------------------------------------Water Pump Replacement Special ToolsEN 46104 Water Pump Pulley Holding ToolRemoval Procedure1. Drain the cooling system. Refer to Cooling System Draining and Filling 2. Remove the drive...
What Really Needs to be Printed? - 12/24/2010
... procedure performed prior to a bulletin update. It may even become necessary to provide the WSC Specialist with the document to justify the repairs performed. Investigate Vehicle History (IVH) printouts are listed as examples of supporting documentation....
Z Labour Operations - 09/19/2011
... and filter changeZ2281 $20 off customer pay serviceCadillac Premium Care Maintenance: Maintenance coverage for certain scheduled maintenance concurrent with the 4-year/50,000 mile warranty period. Program began with the 2011 model year. Labour is reimbursed...
Warranty Administration Acronyms - 01/04/2022
... --- Service Information SIR --- Supplemental Inflatable Restraint SPEC --- Specifications SPO --- Special Parts Order SPS --- Service Programming System TAC --- Technical Assistance Center TCASE --- Transfer Case TCC --- Torque Converter Clutch TCCM...
Goodwill Tool Updates - 03/23/2024
... it allows the customer to use the points in a way that best fits their unique needs. Component Coverage Letter (CCL): A CCL is a great way to resolve a customer’s concern about future out-of-warranty expenses when they have experienced ongoing...
... drivers within the Bumper to Bumper, Powertrain and/or Hybrid specific and Federal Emissions coverage of the New Vehicle Limited Warranty. The revision also documents courtesy transportation expenses are ineligible for repairs performed outside of the...
Sublet Repair Compliancy - 06/25/2018
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Electronic Exchange components are allowed a $45 administrative allowance. Dealers must supply genuine GM...
GM Authorization - 02/20/2018
... customer reimbursement expenses are entered in the miscellaneous net item field. 3. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... increase in the last few months. Without the required attachment, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Below is a list of transaction examples that require an attachment...
Warranty Battery Replacements - 11/29/2016
... and Warranty Replacement Requirements: EL-50313 GR8 Battery Tester, Warranty Code, details for Special Cases (such as a damaged or leaking battery). Information on where to access Software Updates for the EL-50313 tool. And, finally, as a reminder,...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... If the Field Action specifically includes provisions for courtesy transportation beyond warranty coverage, it will be listed in the bulletin. This situation is rare. Courtesy transportation may be used in conjunction with Policy repairs that are...
GM Authorization - 02/28/2023
... customer reimbursement expenses are entered in the miscellaneous net item field. 3. Non-warranty coverage. Repair expenses associated with an insurance job, aftermarket service contract or dealer related expenses may not be charged to GM warranty for...
Technical Assistance - 03/23/2023
... recommendation to replace a component does not relieve the dealer of the requirement of confirming coverage or obtaining appropriate authorizations when necessary (e.g. Empowerment Portal authorization for an assembly replacement). Once the vehicle...
Chassis Parts Lifetime Warranty - 05/25/2022
... chassis parts fall under the Consumer Parts and Accessories Warranty that provides additional coverage after the standard 24 month/unlimited miles Parts and Accessories Warranty. The following policies apply: A warranty certificate should be issued...
Supporting Documentation - 01/29/2024
... battery warranty statement removed from batteries replaced under the bumper-to-bumper coverage GM-issued authorizations and approvals Transportation transaction carrier delivery receipts Letters of Notification GM Warranty Parts Center parts return/requests...
GM Approvals - 03/23/2024
... of these components are often necessary due to wear and tear rather than a manufacturer defect. Coverage decisions are referred to GM rather than the dealer, so the dealer is taken out of the middle when customers are seeking warranty replacement of...
October 2021 Recall Update - 10/01/2021
... Programmed Correctly: Approximately 2,300 Chevrolet Tahoe Police vehicles, 2021MY, equipped with Special Equipment Option “Single Key System”, may have had the key fobs incorrectly programmed. Dealers are to replace up to 6 new transmitters...
New Technician Add Times for Transmission Repairs - 05/26/2021
... also can act as a disincentive for some technicians to invest in the training needed to become a specialized transmission technician. By listening to many dealership technicians about their concerns with transmission labor times and related transmission...
July 2021 Recall Update - 06/29/2021
... check in the amount of $145.00. Customers that ordered and paid for a Shock and Steel Special Edition package which contained the chrome fender badge, and option CG3 as an orderable combination may have only received the chrome badge. The recall program...
Assembly Repair/Replacement - 03/28/2022
... repairs. The following policies apply: Dealers not possessing the necessary essential special service tools does not justify an assembly replacement. Technicians must follow all applicable GM bulletins and technical instructions for component repair...
Policy Evaluation Tool - 02/23/2022
... repairs that are outside of the applicable time and mileage limitations of the applicable warranty coverage through a policy decision. The Policy Evaluation Tool (PET) is the method that must be used to determine GM participation in the out of...
Part Failures Under a Part Warranty - 10/26/2021
... and Accessories Warranty Quick Reference Chart with detailed information on many part warranty coverages, including ACDelco parts....
Standards of Empowerment - 01/27/2021
... payment from GM, and without the need for GM to be involved in every decision regarding repair coverage. Empowerment levels vary for each dealer with the level based on proper warranty administration, management of overall warranty expense, and...
Battery Notes - 11/25/2020
... in the vehicle history folder. OE batteries that fail outside of the B2B warranty have no extended coverage. The customer is responsible for the replacement cost of the battery. Transactions must not be submitted in GWM for customer purchased ACDelco...
Components and Systems - 01/06/2010
... Inflatable Restraint SPEC Specifications SPO Special Parts Order TAC Technical Assistance Center TCASE Transfer Case TCC Torque Converter Clutch TCCM ...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... the overlap: -------------------------------------------------------Water Pump Replacement Special ToolsEN 46104 Water Pump Pulley Holding ToolRemoval Procedure1. Drain the cooling system. Refer to Cooling System Draining and Filling 2. Remove the drive...
What Really Needs to be Printed? - 12/24/2010
... procedure performed prior to a bulletin update. It may even become necessary to provide the WSC Specialist with the document to justify the repairs performed. Investigate Vehicle History (IVH) printouts are listed as examples of supporting documentation....
Z Labour Operations - 09/19/2011
... and filter changeZ2281 $20 off customer pay serviceCadillac Premium Care Maintenance: Maintenance coverage for certain scheduled maintenance concurrent with the 4-year/50,000 mile warranty period. Program began with the 2011 model year. Labour is reimbursed...
Warranty Administration Acronyms - 01/04/2022
... --- Service Information SIR --- Supplemental Inflatable Restraint SPEC --- Specifications SPO --- Special Parts Order SPS --- Service Programming System TAC --- Technical Assistance Center TCASE --- Transfer Case TCC --- Torque Converter Clutch TCCM...
Goodwill Tool Updates - 03/23/2024
... it allows the customer to use the points in a way that best fits their unique needs. Component Coverage Letter (CCL): A CCL is a great way to resolve a customer’s concern about future out-of-warranty expenses when they have experienced ongoing...
Job Card Check List - 05/22/2017
... must not only be attached to the job card, it must be completely reviewed to validate warranty coverage, open recalls, and previous “like” repairs. This must be done before the job card is printed. If a customer concern is a comeback, service...
Cadillac Roadside - 07/25/2017
The Cadillac Roadside Assistance Program provides coverage for 6 years/70,000 miles for 2013 and newer model year vehicles and CPO vehicles, or 5 years/100,000 miles for 2012 and older model year vehicles. To obtain service, the customer contacts...
... must not only be attached to the job card, it must be completely reviewed to validate warranty coverage, open recalls, and previous “like” repairs. This must be done before the job card is printed. If a customer concern is a comeback, service...
Cadillac Roadside - 07/25/2017
The Cadillac Roadside Assistance Program provides coverage for 6 years/70,000 miles for 2013 and newer model year vehicles and CPO vehicles, or 5 years/100,000 miles for 2012 and older model year vehicles. To obtain service, the customer contacts...
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Special Coverage Transaction Submission Changes - 05/26/2016
... issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Forum - 02/01/2017
Last year they changed the rules on special coverages and it became but if there is a special coverage that covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are...
Warranty Blocks and Special Coverages? - 03/23/2021
... Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even though there may be a warranty block on a vehicle, the above situations can still...
Forum - 12/22/2017
No service management auth is required to perform a special coverage repair. If you do a special coverage repair outside of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely...
Forum - 09/05/2017
As stated in P&P Article 1.1.1 : Service Agents are advised of special coverage adjustment programs through the release of a special coverage bulletin. The bulletin identifies vehicles and components covered, mileage and time limitations, as well...
Special Coverage rejects for T lops - 10/24/2011
... under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage rejects and I have to fix it in the GM site by selecting "Is this special coverage"....
Forum - 10/03/2017
After reviewing the Special Coverage: it appears as though the battery issue is a separate concern/condition - not related to the special coverage. Please see the Condition Statement contained within the special coverage bulletin for effects relating...
Special Coverage Reimbursement Form? - 10/24/2017
Hey,When reimbursing a customer for a repair that they paid for that is now covered by a special coverage, are we supposed to have the customer fill out the General Motors Product Field Action Customer Reimbursement Request Form or is that only necessary...
Special Coverage and Rental - 03/26/2018
I have a Job Card rejected saying vehicle is outside of the Bumper warranty and Powertrain warranty, the special coverage will not support a Rental vehicle. I thought as long as it is still within time and mileage of the Special Coverage 11340, rental...
Error Code 175 for Special Coverage 14582 - 01/17/2018
I have a claim for a 2011 Chevrolet Malibu that produced the same symptoms outlined in Special Coverage 14582. The vehicle is within both the time and mileage frame outlined within the bulletin (of course outside the new vehicle limited warranty). The...
special coverage 11175 - 06/05/2018
... (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this was performed and noe the shift cable broke again. The special...
special coverage n192219480 - 07/09/2019
what is the coverage date and miles on this?Format: Article
Special Coverage Policy - 10/01/2019
In this issue it stated that if a customer is outside mileage and time on a special coverage repair, the PET should be ran and that GM states that regardless of the results, dealers should not charge the customer for the repairs. I am totally confused....
Customer Reimbursement/Special Coverage - 10/26/2021
... the replacement of the valve cover and was charged for the repair which was later found to have a special coverage. We are now needing to reimburse the customer. I tried using the reimbursement LOP under the special coverage but it has since expired....
Customer reimbursement on special coverage - 08/15/2023
We have a customer who had the purge valve replaced in January of 2023 by us. Since then her vehicle became covered by N232395300. She came in requesting to be reimbursed. When a reimbursement is done then normally it is for the amount ...
Re: Special Coverage rejects for T lops - 10/24/2011
yea there is after you select the transaction type called catagory type click on it and one of the selections is a special policy
"NEW" SPECIAL COVERAGE ADJ #10054 - 08/11/2011
Has anyone read thru this new Special Coverage.... (only paying 50% ?????) The section on vehicles covered by Vehicle Service Contract (50% only) CONFUSED !!!!!! Does the Special Coverage pay 50% off bottom line - what if cust has deduct, how does...
SPECIAL COVERAGE #10054 - 09/07/2011
Has anyone had to deal with this special policy yet ???? I have a customer that has had the repairs done (prior to this policy coming out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. ***...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
SPECIAL COVERAGE VS RENTAL - 03/27/2012
I have an on-going battle with my advisors.... Does vehicles covered by a special coverage get provided a rental .... I thought I read somewhere? that they only get a rental IF there vehicle was still within 3/36 --- past 3/36 that receive the benefit...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
Generally speaking YOU are correct. There are, however some exceptions to the rule. Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the ...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
i am sure they are exceptions to the rule with gm..I was looking at an spa bulletin and it mentioned courtesy transportation but no rental..
Special Coverage #11135 - 08/06/2012
This is the 1st claim I have had on this special coverage ... Im confused on the claiming of PT#22912579/module kit --- has anyone processed this one successfully yet ???
... issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission Reduction Fluid Tank...
Forum - 01/17/2018
I am guessing that you are using the labor operation from the special coverage? And receiving error code 175: vehicle xx is not assigned to the special coverage with labor code xx? If a repair is performed as instructed in a special coverage bulletin,...
Forum - 02/01/2017
Last year they changed the rules on special coverages and it became but if there is a special coverage that covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are...
Warranty Blocks and Special Coverages? - 03/23/2021
... Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even though there may be a warranty block on a vehicle, the above situations can still...
Forum - 12/22/2017
No service management auth is required to perform a special coverage repair. If you do a special coverage repair outside of the time and date limits it's no longer special coverage, you would have to use a regular labor operation and most likely...
Forum - 09/05/2017
As stated in P&P Article 1.1.1 : Service Agents are advised of special coverage adjustment programs through the release of a special coverage bulletin. The bulletin identifies vehicles and components covered, mileage and time limitations, as well...
Special Coverage rejects for T lops - 10/24/2011
... under a master warranty". I have searched high and low in our Reynolds system for an option for special coverage and cannot locate anything. Any claim for Special Coverage rejects and I have to fix it in the GM site by selecting "Is this special coverage"....
Forum - 10/03/2017
After reviewing the Special Coverage: it appears as though the battery issue is a separate concern/condition - not related to the special coverage. Please see the Condition Statement contained within the special coverage bulletin for effects relating...
Special Coverage Reimbursement Form? - 10/24/2017
Hey,When reimbursing a customer for a repair that they paid for that is now covered by a special coverage, are we supposed to have the customer fill out the General Motors Product Field Action Customer Reimbursement Request Form or is that only necessary...
Special Coverage and Rental - 03/26/2018
I have a Job Card rejected saying vehicle is outside of the Bumper warranty and Powertrain warranty, the special coverage will not support a Rental vehicle. I thought as long as it is still within time and mileage of the Special Coverage 11340, rental...
Error Code 175 for Special Coverage 14582 - 01/17/2018
I have a claim for a 2011 Chevrolet Malibu that produced the same symptoms outlined in Special Coverage 14582. The vehicle is within both the time and mileage frame outlined within the bulletin (of course outside the new vehicle limited warranty). The...
special coverage 11175 - 06/05/2018
... (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this was performed and noe the shift cable broke again. The special...
special coverage n192219480 - 07/09/2019
what is the coverage date and miles on this?Format: Article
Special Coverage Policy - 10/01/2019
In this issue it stated that if a customer is outside mileage and time on a special coverage repair, the PET should be ran and that GM states that regardless of the results, dealers should not charge the customer for the repairs. I am totally confused....
Customer Reimbursement/Special Coverage - 10/26/2021
... the replacement of the valve cover and was charged for the repair which was later found to have a special coverage. We are now needing to reimburse the customer. I tried using the reimbursement LOP under the special coverage but it has since expired....
Customer reimbursement on special coverage - 08/15/2023
We have a customer who had the purge valve replaced in January of 2023 by us. Since then her vehicle became covered by N232395300. She came in requesting to be reimbursed. When a reimbursement is done then normally it is for the amount ...
Re: Special Coverage rejects for T lops - 10/24/2011
yea there is after you select the transaction type called catagory type click on it and one of the selections is a special policy
"NEW" SPECIAL COVERAGE ADJ #10054 - 08/11/2011
Has anyone read thru this new Special Coverage.... (only paying 50% ?????) The section on vehicles covered by Vehicle Service Contract (50% only) CONFUSED !!!!!! Does the Special Coverage pay 50% off bottom line - what if cust has deduct, how does...
SPECIAL COVERAGE #10054 - 09/07/2011
Has anyone had to deal with this special policy yet ???? I have a customer that has had the repairs done (prior to this policy coming out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. ***...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
SPECIAL COVERAGE VS RENTAL - 03/27/2012
I have an on-going battle with my advisors.... Does vehicles covered by a special coverage get provided a rental .... I thought I read somewhere? that they only get a rental IF there vehicle was still within 3/36 --- past 3/36 that receive the benefit...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
Generally speaking YOU are correct. There are, however some exceptions to the rule. Review TSB#07-00-89-037D for any questions regarding courtesy transportation. There are other options you can provide other than a rental. I usually stick to the ...
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
i am sure they are exceptions to the rule with gm..I was looking at an spa bulletin and it mentioned courtesy transportation but no rental..
Special Coverage #11135 - 08/06/2012
This is the 1st claim I have had on this special coverage ... Im confused on the claiming of PT#22912579/module kit --- has anyone processed this one successfully yet ???
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that ...
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line ...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: Special Coverage #11135 - 08/07/2012
I submitted this last week. Put the job, with the labor and module on one line, and put the tool on a separate line. I used 0090 and 9094 for complaint and cause. It went through with no problem.
Re: Special Coverage #11135 - 08/07/2012
... as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining it's one time submission for the tool....
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I ...
Re: Special Coverage #11135 - 08/09/2012
Both lines should be submitted as ZREG, but be sure to mark them as Special Coverage.
Re: Special Coverage #11135 - 08/24/2012
Thanks for this thread. My parts manager just asked me yesterday how he was supposed to get his money for this. I had no answer. I appreciate the info I gathered here.
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: reimbursement for special coverage - 04/15/2013
Thank you for the reply, is there any place that it is in writing? This is all that I can find If you have paid to have this recall condition corrected prior to notification, you may be eligible to receive reimbursement. Requests for reimbursement may ...
Re: reimbursement for special coverage - 04/15/2013
I would check the recall bulletin in question and see what it states under customer reimbursement , some say a resonable amount and others or what it would cost your dealer to do the repairs..If you want to be safe you can call the DBC and see that they ...
Re: reimbursement for special coverage - 04/15/2013
... the full amount of the cost incurred for the repairs if they are directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to have...
Re: reimbursement for special coverage - 04/15/2013
Thank you for your help.
Re: reimbursement for special coverage - 04/15/2013
Sorry i see you were talking about a special service policy..disregard all my help !!!dont know that spa you are talking about but i checked spa 10183 under customer reimbursement they say all refunds need to be sent to the customer assistance center...
Re: reimbursement for special coverage - 04/16/2013
My service manager always reimburses what the customer paid for the repair, there's just no way a customer is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that ...
Re: reimbursement for special coverage - 04/16/2013
I...
Re: reimbursement for special coverage - 04/17/2013
I agree Conny.
New Special Coverage Search Tool - 06/19/2017
We've developed an online quick search tool for Special Coverages (similar to the Recall Summary Search). Simply input a "Special Coverages Number" or a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor...
No start-battery faulty vs special coverage 14311 - 10/02/2017
... - but than also find negative battery cable high resistence / loose which falls under the 14311 Special Coverage...... my question is how do you know which was truly the cause & if we code under the 14311 is the battery considered consequential...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... trying to determine if a customer can get a rental and it be paid for by warranty coverage on a Special Coverage, this is what it says..."Courtesy Transportation – For US and Canada The General Motors Courtesy Transportation program is intended...
Re: Special Coverage Transaction Submission Changes - 05/26/2016
i had a claim last week replacing the nox sensors and there was an spa for this repair . i have gone thru the lists of spa's several times yes there should be an easier way..
Special Coverage Repairs - 08/09/2016
Any completed special coverage repairs that subsequently require follow up or corrective work on vehicles that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to...
Re: Special Coverage Repairs - 08/09/2016
Same as original claim with "R" for repeat repair also with explanation in comments. May need to go to WSC for auth.
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that ...
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line ...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: Special Coverage #11135 - 08/07/2012
I would think the labor would be zero on that op, all you are claiming is the cost of the kit.
Re: Special Coverage #11135 - 08/07/2012
I submitted this last week. Put the job, with the labor and module on one line, and put the tool on a separate line. I used 0090 and 9094 for complaint and cause. It went through with no problem.
Re: Special Coverage #11135 - 08/07/2012
... as stating that the policy has already been done (because the repair line being paid may clear the special policy), then route it explaining it's one time submission for the tool....
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I ...
Re: Special Coverage #11135 - 08/09/2012
Both lines should be submitted as ZREG, but be sure to mark them as Special Coverage.
Re: Special Coverage #11135 - 08/24/2012
Thanks for this thread. My parts manager just asked me yesterday how he was supposed to get his money for this. I had no answer. I appreciate the info I gathered here.
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: reimbursement for special coverage - 04/15/2013
Thank you for the reply, is there any place that it is in writing? This is all that I can find If you have paid to have this recall condition corrected prior to notification, you may be eligible to receive reimbursement. Requests for reimbursement may ...
Re: reimbursement for special coverage - 04/15/2013
I would check the recall bulletin in question and see what it states under customer reimbursement , some say a resonable amount and others or what it would cost your dealer to do the repairs..If you want to be safe you can call the DBC and see that they ...
Re: reimbursement for special coverage - 04/15/2013
... the full amount of the cost incurred for the repairs if they are directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to have...
Re: reimbursement for special coverage - 04/15/2013
Thank you for your help.
Re: reimbursement for special coverage - 04/15/2013
Sorry i see you were talking about a special service policy..disregard all my help !!!dont know that spa you are talking about but i checked spa 10183 under customer reimbursement they say all refunds need to be sent to the customer assistance center...
Re: reimbursement for special coverage - 04/16/2013
My service manager always reimburses what the customer paid for the repair, there's just no way a customer is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that ...
Re: reimbursement for special coverage - 04/16/2013
I...
Re: reimbursement for special coverage - 04/17/2013
I agree Conny.
New Special Coverage Search Tool - 06/19/2017
We've developed an online quick search tool for Special Coverages (similar to the Recall Summary Search). Simply input a "Special Coverages Number" or a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor...
No start-battery faulty vs special coverage 14311 - 10/02/2017
... - but than also find negative battery cable high resistence / loose which falls under the 14311 Special Coverage...... my question is how do you know which was truly the cause & if we code under the 14311 is the battery considered consequential...
Courtesy Transportation on Special Coverage claim? - 02/01/2017
... trying to determine if a customer can get a rental and it be paid for by warranty coverage on a Special Coverage, this is what it says..."Courtesy Transportation – For US and Canada The General Motors Courtesy Transportation program is intended...
Re: Special Coverage Transaction Submission Changes - 05/26/2016
i had a claim last week replacing the nox sensors and there was an spa for this repair . i have gone thru the lists of spa's several times yes there should be an easier way..
Special Coverage Repairs - 08/09/2016
Any completed special coverage repairs that subsequently require follow up or corrective work on vehicles that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to...
Re: Special Coverage Repairs - 08/09/2016
Same as original claim with "R" for repeat repair also with explanation in comments. May need to go to WSC for auth.
Re: Special Coverage Repairs - 08/11/2016
Thanks for the feedback dk01cc! Look for a full feature article on this topic in the September issue of the Warranty News. Kristen / jlwarranty
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period,...
Re: Special Coverage Adjustment & Towing - 10/02/2015
Did the customer arrange for the tow to the dealership? Was the tow a result of the special coverage? If management feels that it is valid & supported, submit with comments to support and justify the expense. Kristen / jlwarranty
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
I HAVE A 2001 TAHOE VIN#1GNEK13T51J181904 WHICH WE SUBMITTED THE CLAIM AS: MK-95 T5711 .8 WE REMOVED LOWER DASH & DISCONNECTED BLUE CONNECTOR - WHICH THE WAY I READ THE BULLETIN, IT FALLS UNDER T5711-DEACTIVATE ONSTAR SYSTEM BY CONNECTOR REMOVAL THIS ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
... VIN on your submission and call DBC if there's no problem there, I just did several claims on a special policy that came out just before 08089 and they had to do a system inquiry on because it was kicking claims that were beyond basic warranty even though...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I called DBC, they are aware of the error and are fixing it.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
[quote] Frenche: I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission. [/quote] THEY will contact YOU? Wow.......
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
The one that I sent to my dvm paid. I submitted a second one just like normal and it paid with 2day's c.m. too. Woo hoo!
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
[quote] Rhonda: I HAVE A 2002 SILVERADO WHICH WE PERFORMED SC#04039 ON 09/25/06 -- IT IS BACK WITH THE SAME "HARD START" CONCERN IN WHICH WE HAD TO AGAIN REPLACE "ALL" THE INJECTORS -- MY QUESTION IS: CAN WE CLAIM UNDER THE SC#04039 AGAIN OR WOULD IT ...
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I HAVE A 2002 SILVERADO WHICH WE PERFORMED SC#04039 ON 09/25/06 -- IT IS BACK WITH THE SAME "HARD START" CONCERN IN WHICH WE HAD TO AGAIN REPLACE "ALL" THE INJECTORS -- MY QUESTION IS: CAN WE CLAIM UNDER THE SC#04039 AGAIN OR WOULD IT BE A CLAIM-B (OR ...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
From the Customer Letter section of the Special Coverage Adjustment: "What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer." Additionally, the policy covers the vehicle for 7 years...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We had the same problem. But the Shop did not call us first. They bought and installed the IPC but could not program it. So they sent it to us to program but we couldn't program it due to the fact they had drove it for several miles. When attempting to ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
I think they are trying to get the customer to pay them instead of sending them to the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have ...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
I've never put in claim for this special coverage adjustment when the mileage is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling...
Thanks for the feedback dk01cc! Look for a full feature article on this topic in the September issue of the Warranty News. Kristen / jlwarranty
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period,...
Re: Special Coverage Adjustment & Towing - 10/02/2015
Did the customer arrange for the tow to the dealership? Was the tow a result of the special coverage? If management feels that it is valid & supported, submit with comments to support and justify the expense. Kristen / jlwarranty
Special Coverage - 11/17/2014
I'm pretty sure that if a vehicle is within warranty time and mileage limits but has a special coverage for a repair, don't we still use regular warranty labor ops/times for the repair? We replaced the water pump on a 2013 Sonic that is eligible for...
Re: Special Coverage - 11/17/2014
If its still within mileage/time its ok to use the regular labor op for this. if iot is out then use the special policy
SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
I HAVE A 2001 TAHOE VIN#1GNEK13T51J181904 WHICH WE SUBMITTED THE CLAIM AS: MK-95 T5711 .8 WE REMOVED LOWER DASH & DISCONNECTED BLUE CONNECTOR - WHICH THE WAY I READ THE BULLETIN, IT FALLS UNDER T5711-DEACTIVATE ONSTAR SYSTEM BY CONNECTOR REMOVAL THIS ...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/02/2008
... VIN on your submission and call DBC if there's no problem there, I just did several claims on a special policy that came out just before 08089 and they had to do a system inquiry on because it was kicking claims that were beyond basic warranty even though...
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I submitted the same opcode just last week, same rej codes too! Just H-routed yesterday. Let you know what my dvm says with my next credit memo. Curious to see what he'll say. Everything was within spec on the bull for my veh too.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/03/2008
I called DBC, they are aware of the error and are fixing it.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
[quote] Frenche: I also contacted DBC, which they are aware of problems/issues with this particular special policy coverage. I was informed to hold these claims until they contacted me concerning claim submission. [/quote] THEY will contact YOU? Wow.......
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/07/2008
The one that I sent to my dvm paid. I submitted a second one just like normal and it paid with 2day's c.m. too. Woo hoo!
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/08/2008
Yes, in fact I have had DBC contact me in the past with issues such as this one. If H routing will help to get these claims resolved quicker, that's an option too, if ur ASM prefers.
Re: SPECIAL COVERAGE #08089 ANALOG ONSTAR DEACTIVATION - 07/10/2008
I just received a voice mail message from the DBC---For labor operations T5710 and T5711 on special coverage # 08089, claims can be submitted/resubmitted for payment. Issues should be resolved............
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
[quote] Rhonda: I HAVE A 2002 SILVERADO WHICH WE PERFORMED SC#04039 ON 09/25/06 -- IT IS BACK WITH THE SAME "HARD START" CONCERN IN WHICH WE HAD TO AGAIN REPLACE "ALL" THE INJECTORS -- MY QUESTION IS: CAN WE CLAIM UNDER THE SC#04039 AGAIN OR WOULD IT ...
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I HAVE A 2002 SILVERADO WHICH WE PERFORMED SC#04039 ON 09/25/06 -- IT IS BACK WITH THE SAME "HARD START" CONCERN IN WHICH WE HAD TO AGAIN REPLACE "ALL" THE INJECTORS -- MY QUESTION IS: CAN WE CLAIM UNDER THE SC#04039 AGAIN OR WOULD IT BE A CLAIM-B (OR ...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
From the Customer Letter section of the Special Coverage Adjustment: "What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer." Additionally, the policy covers the vehicle for 7 years...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We had the same problem. But the Shop did not call us first. They bought and installed the IPC but could not program it. So they sent it to us to program but we couldn't program it due to the fact they had drove it for several miles. When attempting to ...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
I think they are trying to get the customer to pay them instead of sending them to the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have ...
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
I've never put in claim for this special coverage adjustment when the mileage is over 70K. I know we provide the IPC, the customer pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling...
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
Per SC #07187C "CLAIM INFORMATION SECTION" USE - SUBMIT AS MK-95 T5687 .2 $25.00 -- I HAVE BEEN CHARGING CUSTOMER WHAT EVER THE WARRANTY TIME IS .... HOPE THIS HELPS
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
Thanks, guess I need to get my vision checked!
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
NOT A BIG DEAL - IT HAPPENS TO ALL OF US !!!
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
We have been charging customer 1.5 hours to diag and install at customer pay rate.
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
RADLEY..... WE WERENT SURE ABOUT THAT, IS THERE ANYTHING IN PRINT ABOUT IT OR JUST HOW YOU GUYS CHOSE TO HANDLE IT ??
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
What Would You Do - 01/17 - 12/21/2016
Special Coverage 29400 affects certain 2013-2015 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD vehicles equipped with a 6.6L diesel engine and 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine. Customers with involved vehicles...
Forum - 09/19/2017
a. Special Coverage Subsequent Failure Handling To maintain customer satisfaction, any completed special coverage repairs that subsequently require follow-up or corrective work should be performed at no expense to the customer. The vehicle must be within...
Re: not compatible to ltg - 03/05/2013
Did you check the Special Coverage Box
Secial Coverage 13091 - 05/30/2013
Anyone else having trouble with special coverage 13091?
Forum - 01/12/2024
Doubtful, which special coverage?
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
Hello,So there's no customer reimbursement for this special coverage. Has anyone else come across this? I contacted the DBC and they said there was no customer reimbursement for this. I refered to the statement: "Vehicle owners...
Re: SPECIAL POLICYS - 02/27/2008
" Special Coverage Subsequent Failure Handling To maintain customer satisfaction, any completed Special Coverage repairs that subsequently require follow-up or corrective work should be performed at no expense to the customer. The vehicle must still...
What Would You Do - 09/17 - 08/22/2017
... with 95,700 miles. After reviewing IVH it was found that the issue is addressed and covered under special coverage 14329: Loss of Power Steering Assist. The technician indicated that both the pump and housing kit required replacement. Once the special...
Re: Help! - 04/20/2010
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
What Would You Do - 08/15 - 07/30/2015
... request to address an issue with the transmission. The story: The customer's vehicle had an open special coverage, 14404, which addresses a cracked or fractured wave plate, with results in a loss of 3rd, 5th and reverse gears. The special coverage applies...
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Blocked Warranty - 08/24/2016
If a customer has a vehicle that has a warranty block which lists ZREG as one of the blocked transactions. Can we perform a special coverage transaction on this vehicle if it is still within the parameters of the special coverage?
Forum - 03/22/2019
... I received is you can only process a reimbursement for a repair that was performed before the special coverage letter was released. Once the special coverage letter is released it will only be paid if done by the dealer....
Forum - 12/13/2022
... similar; a water pump was replaced last month and the service advisor did not catch that it has a special coverage for the water pump, now she is wanting to reimburse the customer but the reimbursement under the special coverage expired back in 2015...
Forum - 09/06/2017
P&P 1.1.5 STATES THAT CLAIMS RELATED TO EMISSION WARRANTY SPECIAL COVERAGE IS COVERED ONLY IF SYSTEM BEING COVERED IS REPAIRABLE. WAS THIS A EMISSION RELATED SPECIAL COVERAGE?
Forum - 03/24/2021
Thank you both for responding. I've submitted several claims with vehicles under Warranty Blocks and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? ...
Special Coverage14653 - 01/25/2019
Hello Everyone!Here I am second guessing myself so need to ask. Technician completed Special Coverage 14653 on a 2014 Silverado he stated to his advisor that he was not able to regen so he did the Exhaust Particulate Filter Cleaning...this would...
Per SC #07187C "CLAIM INFORMATION SECTION" USE - SUBMIT AS MK-95 T5687 .2 $25.00 -- I HAVE BEEN CHARGING CUSTOMER WHAT EVER THE WARRANTY TIME IS .... HOPE THIS HELPS
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
Thanks, guess I need to get my vision checked!
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
NOT A BIG DEAL - IT HAPPENS TO ALL OF US !!!
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
We have been charging customer 1.5 hours to diag and install at customer pay rate.
Re: 07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
RADLEY..... WE WERENT SURE ABOUT THAT, IS THERE ANYTHING IN PRINT ABOUT IT OR JUST HOW YOU GUYS CHOSE TO HANDLE IT ??
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
What Would You Do - 01/17 - 12/21/2016
Special Coverage 29400 affects certain 2013-2015 Chevrolet Express, Silverado HD, GMC Savana, Sierra HD vehicles equipped with a 6.6L diesel engine and 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine. Customers with involved vehicles...
Forum - 09/19/2017
a. Special Coverage Subsequent Failure Handling To maintain customer satisfaction, any completed special coverage repairs that subsequently require follow-up or corrective work should be performed at no expense to the customer. The vehicle must be within...
Re: not compatible to ltg - 03/05/2013
Did you check the Special Coverage Box
Secial Coverage 13091 - 05/30/2013
Anyone else having trouble with special coverage 13091?
Forum - 01/12/2024
Doubtful, which special coverage?
Forum - 02/15/2019
Short answer - This paid using repair labor operation from the Special Coverage bulletin.
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
Hello,So there's no customer reimbursement for this special coverage. Has anyone else come across this? I contacted the DBC and they said there was no customer reimbursement for this. I refered to the statement: "Vehicle owners...
Re: SPECIAL POLICYS - 02/27/2008
" Special Coverage Subsequent Failure Handling To maintain customer satisfaction, any completed Special Coverage repairs that subsequently require follow-up or corrective work should be performed at no expense to the customer. The vehicle must still...
What Would You Do - 09/17 - 08/22/2017
... with 95,700 miles. After reviewing IVH it was found that the issue is addressed and covered under special coverage 14329: Loss of Power Steering Assist. The technician indicated that both the pump and housing kit required replacement. Once the special...
Re: Help! - 04/20/2010
Don't use special coverage. Special Coverage is for actual special policies. Just put thought like a normal claim and it should pay. It should pick up the fact that there is an emission warranty on the vehicle.
What Would You Do - 08/15 - 07/30/2015
... request to address an issue with the transmission. The story: The customer's vehicle had an open special coverage, 14404, which addresses a cracked or fractured wave plate, with results in a loss of 3rd, 5th and reverse gears. The special coverage applies...
Forum - 09/05/2017
I see, so anything outside of the specific parts and labor of a Special Coverage are not covered by the Special Coverage. Even if those parts/components Caused additional damage. So, you would then have to look at IVH to determine if...
Re: not compatible to ltg - 03/07/2013
I had a similar issue last week (valid special coverage, couldn't h route) with one of my special coverage claims. I contacted the DBC and they opened a case on it. They emailed me yesterday to resubmit, and it went through.
Blocked Warranty - 08/24/2016
If a customer has a vehicle that has a warranty block which lists ZREG as one of the blocked transactions. Can we perform a special coverage transaction on this vehicle if it is still within the parameters of the special coverage?
Forum - 03/22/2019
... I received is you can only process a reimbursement for a repair that was performed before the special coverage letter was released. Once the special coverage letter is released it will only be paid if done by the dealer....
Forum - 12/13/2022
... similar; a water pump was replaced last month and the service advisor did not catch that it has a special coverage for the water pump, now she is wanting to reimburse the customer but the reimbursement under the special coverage expired back in 2015...
Forum - 09/06/2017
P&P 1.1.5 STATES THAT CLAIMS RELATED TO EMISSION WARRANTY SPECIAL COVERAGE IS COVERED ONLY IF SYSTEM BEING COVERED IS REPAIRABLE. WAS THIS A EMISSION RELATED SPECIAL COVERAGE?
Forum - 03/24/2021
Thank you both for responding. I've submitted several claims with vehicles under Warranty Blocks and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? ...
Special Coverage14653 - 01/25/2019
Hello Everyone!Here I am second guessing myself so need to ask. Technician completed Special Coverage 14653 on a 2014 Silverado he stated to his advisor that he was not able to regen so he did the Exhaust Particulate Filter Cleaning...this would...
Re: Special Policy 10240 with collateral damage - 07/29/2011
Just spoke with DBC, they said SOME of the vehicles that shows valid for this special coverage actually should not have been flagged on VIS. So Mark, you were right in the guess that the specail policy didn't apply. I wish the person who included the...
Forum - 09/06/2017
... with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special...
Forum - 08/24/2016
... with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special...
Forum - 02/01/2017
... bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't cover a rental for...
Towing and special coverages - 01/10/2024
Refresh my memory, is towing permitted on a vehicle that is out of B2B but has a special coverage. The customer did not feel safe driving it.
BRANDED TITLE, SPECIAL COVERAGES - 09/05/2017
I have 2 RO's that have come throught with Branded Titles and we have Recalls that have paid but it's rejecting the special coverages. I've read the P&P and my shop foreman and Director are both saying it should be covred. I can't even...
Forum - 01/19/2018
The latest Warranty in Review (page 6) has this: Scenario "A repair is performed as instructed in a Special Coverage bulletin on a vehicle included in the special coverage and the vehicle is beyond the Special Coverage limits and a policy decision has...
Forum - 10/10/2019
... clarification through the following scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate...
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
I would maybe wait a day or two. I contacted the DBC yesterday for a different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide ...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order to be corrected. You may experience...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/20/2013
thanks for your help
Special Policy with a Blocked Title - 04/28/2015
My service advisor asked if a special coverage is allowed to be performed with blocked title. I could swear I just read somewhere in JL that they are allowed to be performed with a blocked title but I submitted it and it kicked back. Help! I know recalls...
Forum - 03/02/2020
... reasonable and customary costs to correct the condition described in product field action or special coverage bulletins are to be considered for reimbursement. This policy applies to all product field action or special coverage bulletins that offer customer...
Forum - 01/21/2020
Refer also to General Information Policy and Procedure Article 3.2.17 for policies pertaining to customer reimbursement (including special coverage/recalls).
Forum - 01/17/2018
What if the vehicle is outside bumper-to-bumper/CBG Certified and the component in the special coverage being replaced is not covered under the powertrain?
Forum - 12/21/2017
My question is does the service manager have to sign off to perform a special coverage(that is in the mileage and time range)?
Forum - 01/28/2019
... to account for this revelation of sensitivity. Not sure if she is speaking of the same recall/special coverage, but that one still sticks in my mind all these years later.... This has been one of my biggest harping points for assuming that a recall/special...
Forum - 02/01/2017
I would agree with you. If they're out of powertrain and there's no stipulation for rental on the special coverage then no rental.
Forum - 02/28/2017
The base and diagnostic labor time allowance for the special coverage is equivalent to the allowances listed in the LTG - the difference continues to be evident in the additional time that is listed in the LTG for Emission Reduction Fluid...
Re: Special Policy 10054 - 05/22/2012
... this: the tech replaced fuel lines/pipe due to corrosion at the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be...
50/50 SPLIT - 10/25/2011
On the Special Coverage 10054 Fuel level sensor,How do you come up with total.Is the total from warranty or customer pay.I think that we are doing this wrong.
Re: Customer reimbursement - 09/21/2011
Just read the previous post for this special coverage - ooops! I'll handle it that way and see what happens!
Forum - 02/02/2017
I think there is just a lot of confusion when deciphering GM. 1st off, is a Field Action the same thing as a Special Bulletin? I did see 07-00-89-037, the problem is in the verbiage for the Special Coverages. If you look at my 1st post...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
A Trailblazer came in with leaking fuel tank, tech. found special coverage tsb #07099a, tech. replaced fuel tank as per special policy. But I noticed that sp is for a trailblazer Ext. and vis shows this as a regular trailblazer. Vin is within breaks...
Just spoke with DBC, they said SOME of the vehicles that shows valid for this special coverage actually should not have been flagged on VIS. So Mark, you were right in the guess that the specail policy didn't apply. I wish the person who included the...
Forum - 09/06/2017
... with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special...
Forum - 08/24/2016
... with branded titles (i.e., salvaged, totaled, rebuilt, etc.) are typically not included in special coverage adjustment programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special...
Forum - 02/01/2017
... bumper-to-bumper or the component is still covered under powertrain, Why would you need to use the Special Coverage Lop? I also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't cover a rental for...
Towing and special coverages - 01/10/2024
Refresh my memory, is towing permitted on a vehicle that is out of B2B but has a special coverage. The customer did not feel safe driving it.
BRANDED TITLE, SPECIAL COVERAGES - 09/05/2017
I have 2 RO's that have come throught with Branded Titles and we have Recalls that have paid but it's rejecting the special coverages. I've read the P&P and my shop foreman and Director are both saying it should be covred. I can't even...
Forum - 01/19/2018
The latest Warranty in Review (page 6) has this: Scenario "A repair is performed as instructed in a Special Coverage bulletin on a vehicle included in the special coverage and the vehicle is beyond the Special Coverage limits and a policy decision has...
Forum - 10/10/2019
... clarification through the following scenarios. *A repair is performed as instructed by a Special Coverage bulletin on a vehicle that is included in the Special Coverage, but the vehicle is outside of the Special Coverage limits: Select the appropriate...
Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/07/2013
I just submitted a claim and it rejected with a 903 error Vehicle Not Compatible with Labor Code...please help. Thank you.
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
I would maybe wait a day or two. I contacted the DBC yesterday for a different issue and they had informed me that there were many errors since going live with the new opcodes. The one I had yesterday, rejected for no flush code however it didn't provide ...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/08/2013
... you are receiving an Error 903: vehicle not compatible with Labor Code when submitting claims for Special Coverages and Coupons that have Legacy Labor Ops, these cases may require a system Inquiry escalation in order to be corrected. You may experience...
Re: Does anyone know where I can find on how to submit a special coverage with the new Global Warranty Codes?? - 05/20/2013
thanks for your help
Special Policy with a Blocked Title - 04/28/2015
My service advisor asked if a special coverage is allowed to be performed with blocked title. I could swear I just read somewhere in JL that they are allowed to be performed with a blocked title but I submitted it and it kicked back. Help! I know recalls...
Forum - 03/02/2020
... reasonable and customary costs to correct the condition described in product field action or special coverage bulletins are to be considered for reimbursement. This policy applies to all product field action or special coverage bulletins that offer customer...
Forum - 01/21/2020
Refer also to General Information Policy and Procedure Article 3.2.17 for policies pertaining to customer reimbursement (including special coverage/recalls).
Forum - 01/17/2018
What if the vehicle is outside bumper-to-bumper/CBG Certified and the component in the special coverage being replaced is not covered under the powertrain?
Forum - 12/21/2017
My question is does the service manager have to sign off to perform a special coverage(that is in the mileage and time range)?
Forum - 01/28/2019
... to account for this revelation of sensitivity. Not sure if she is speaking of the same recall/special coverage, but that one still sticks in my mind all these years later.... This has been one of my biggest harping points for assuming that a recall/special...
Forum - 02/01/2017
I would agree with you. If they're out of powertrain and there's no stipulation for rental on the special coverage then no rental.
Forum - 02/28/2017
The base and diagnostic labor time allowance for the special coverage is equivalent to the allowances listed in the LTG - the difference continues to be evident in the additional time that is listed in the LTG for Emission Reduction Fluid...
Re: Special Policy 10054 - 05/22/2012
... this: the tech replaced fuel lines/pipe due to corrosion at the fittings while performing this special coverage repair. My take is that those parts and any labor associated with them should be customer pay. Our Service Advisor said they should be...
50/50 SPLIT - 10/25/2011
On the Special Coverage 10054 Fuel level sensor,How do you come up with total.Is the total from warranty or customer pay.I think that we are doing this wrong.
Re: Customer reimbursement - 09/21/2011
Just read the previous post for this special coverage - ooops! I'll handle it that way and see what happens!
Forum - 02/02/2017
I think there is just a lot of confusion when deciphering GM. 1st off, is a Field Action the same thing as a Special Bulletin? I did see 07-00-89-037, the problem is in the verbiage for the Special Coverages. If you look at my 1st post...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
A Trailblazer came in with leaking fuel tank, tech. found special coverage tsb #07099a, tech. replaced fuel tank as per special policy. But I noticed that sp is for a trailblazer Ext. and vis shows this as a regular trailblazer. Vin is within breaks...
Forum - 01/29/2020
... News, we published a clarification in the November 2019 edition. Another helpful resource for Special Coverage transactions is the Submitting Claims Related to a Special Coverage reference available in GlobalConnect within the Warranty Administration...
What Would You Do - 02/21 - 01/27/2021
... leak to be coming from the fuel pump. After reviewing the attached IVH, the technician found that Special Coverage 12191: Fuel Odor or Spotting on Ground-Replace Fuel Pump Module applied to the VIN.The Special Coverage addresses a condition in which...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... serviced on the monthly analysis report? My understanding is that recalls, maintenances and special coverage operations aren't included to determine that number. What about special operations that are only created to use in bulletins...
Forum - 10/02/2019
... paragraph: "If a customer is outside the time and mileage parameters of a Special Coverage repair, the PET should be ran; however, GM states that regardless of the results, dealers should not charge the customer for the repair. This...
Forum - 06/10/2021
I had to tell one, yesterday, that I am not to see 'special coverage' in his handwriting again.... It is the advisors job to determine coverage based off their diagnosis
Forum - 03/25/2024
... currently seems to be working. I just realized though I had them do a condenser for an expired special coverage on my Wife's Tahoe and they are still billing R-134a by the pound. Oh well, you can't win them all. lol...
Forum - 06/14/2021
... supposed to be that indicated it was faulty. That being said, I would accept that and submit it on special coverage....
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
REIMBURSEMENT - 07/29/2020
Customer had a repair completed and paid by her Extended Warranty Company. Customer received a Special Coverage letter about possible getting a Reimbursement. Customer is requesting her deductible amount that she paid for. Are we able to...
CUSTOMER REIMBURSEMENT - 10/16/2019
A customer came in back in July to have a repair done and now there is a Special Coverage for it. His vehicle is within the time parameters, he should be reimbursed. BUT....I have no clue how to do this and I am losing my mind trying to figure...
Exception to the rule for customer reimbursement? - 11/22/2022
... In Service P&P the only copies accepted (page 111) for reimbursement are for special coverage and recalls. Has anyone found that a copy emailed or faxed for a vehicle that is in bumper to bumper allowed to be used for reimbursement?...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Forum - 10/04/2017
... although the WSC may still request that the battery is submitted on its own line, as the Special Coverage does not include an allowance for replacement of the battery....
Forum - 02/01/2017
... for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by powertrain. Other than that, the bulletin should address the specifics of courtesy...
Special Policy Reimbursement - 06/21/2017
I have a customer requesting reimbursement on special coverage 15284. She did not have the work done, the reimbursement is for the check out time. Is she eligible for reimbursement ?
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Forum - 09/07/2016
... Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will need top be H-routed....
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: - 08/11/2011
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Customer reimbursement - 02/21/2012
I have a similar situation, except it isn't for the special coverage. Customer had a hub bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
... News, we published a clarification in the November 2019 edition. Another helpful resource for Special Coverage transactions is the Submitting Claims Related to a Special Coverage reference available in GlobalConnect within the Warranty Administration...
What Would You Do - 02/21 - 01/27/2021
... leak to be coming from the fuel pump. After reviewing the attached IVH, the technician found that Special Coverage 12191: Fuel Odor or Spotting on Ground-Replace Fuel Pump Module applied to the VIN.The Special Coverage addresses a condition in which...
Forum - 10/18/2019
Thanks ewill3rd! We too, will receive a reject when submitting with the special coverage labor operation (when the vehicle is outside of the time/mileage limit), but based on the job aid we route for WSC review. The "Submitting Claims Related to...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... serviced on the monthly analysis report? My understanding is that recalls, maintenances and special coverage operations aren't included to determine that number. What about special operations that are only created to use in bulletins...
Forum - 10/02/2019
... paragraph: "If a customer is outside the time and mileage parameters of a Special Coverage repair, the PET should be ran; however, GM states that regardless of the results, dealers should not charge the customer for the repair. This...
Forum - 06/10/2021
I had to tell one, yesterday, that I am not to see 'special coverage' in his handwriting again.... It is the advisors job to determine coverage based off their diagnosis
Forum - 03/25/2024
... currently seems to be working. I just realized though I had them do a condenser for an expired special coverage on my Wife's Tahoe and they are still billing R-134a by the pound. Oh well, you can't win them all. lol...
Forum - 06/14/2021
... supposed to be that indicated it was faulty. That being said, I would accept that and submit it on special coverage....
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
REIMBURSEMENT - 07/29/2020
Customer had a repair completed and paid by her Extended Warranty Company. Customer received a Special Coverage letter about possible getting a Reimbursement. Customer is requesting her deductible amount that she paid for. Are we able to...
CUSTOMER REIMBURSEMENT - 10/16/2019
A customer came in back in July to have a repair done and now there is a Special Coverage for it. His vehicle is within the time parameters, he should be reimbursed. BUT....I have no clue how to do this and I am losing my mind trying to figure...
Exception to the rule for customer reimbursement? - 11/22/2022
... In Service P&P the only copies accepted (page 111) for reimbursement are for special coverage and recalls. Has anyone found that a copy emailed or faxed for a vehicle that is in bumper to bumper allowed to be used for reimbursement?...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Forum - 10/04/2017
... although the WSC may still request that the battery is submitted on its own line, as the Special Coverage does not include an allowance for replacement of the battery....
Forum - 02/01/2017
... for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by powertrain. Other than that, the bulletin should address the specifics of courtesy...
Special Policy Reimbursement - 06/21/2017
I have a customer requesting reimbursement on special coverage 15284. She did not have the work done, the reimbursement is for the check out time. Is she eligible for reimbursement ?
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Re: Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/15/2015
It sounds as if it is a parts warranty , so you would submit it as a ZPTI, but you need to use the actual labor op found in SI and not the one listed on the special coverage bulletin.
Forum - 09/07/2016
... Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will need top be H-routed....
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: What Would You Do - 08/15 - 08/18/2015
I would think to use Transmission replace. The special coverage wouldn't cover all the same parts and labor as the Transmission LOP would. Use of the Transmission LOP would be the most accurate to what was actually done.
Re: - 08/11/2011
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Customer reimbursement - 02/21/2012
I have a similar situation, except it isn't for the special coverage. Customer had a hub bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/08/2012
Thanks for the replies... I also tried using the special coverage op since it shows open, global didn't like that either, ha. Manager decided to involve the dma, so I will share any information I get.
Re: not compatible to ltg - 03/07/2013
I did check the special coverage box, but still didn't work. I will try contacting dbc and go from there. Thanks for the imput.
Re: Volt Rental - 02/01/2013
... REGUARDING COURTESY TRANSPORTATION ARTICLE 1 - General Motors Warranties 1.4 - Warranty Repairs, Special Coverage Adjustments, Policies on Specific Vehicles, Components and Programs 1.4.13 - Courtesy Transportation Program ...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
Re: REJECTION FOR NOT MASTER WARRANY - 07/08/2010
I HAD THE SAME PROBLEM BEFORE, GO INTO GLOBAL WARRANTY TO CORRECT YOUR CLAIM YOU WILL SEE A PLACE TO CHECK THAT SAYS IS THIS A SPECIAL COVERAGE, CHECK THAT AND YOUR CLAIM SHOULD GO THRU.
Re: Ring My Bell - 10/09/2008
... who was serving over seas for 1 year, and his truck is just out of warranty for one of those special coverage policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
[quote] Brian Delgado: A Trailblazer came in with leaking fuel tank, tech. found special coverage tsb #07099a, tech. replaced fuel tank as per special policy. But I noticed that sp is for a trailblazer Ext. and vis shows this as a regular trailblazer....
Re: special policy #07187C - 12/16/2009
THE SPECIAL POLICY COVERS FOR 7-YEARS 70,000 MILES WHICHEVER COMES FIRST ---- THEY HAVE EXTENDED THE "CLUSTER ONLY COVERAGE" UP TO 80,000 ...... REVIEW THE SECTION HEADER IN BLUE - WHICH STATES "SPECIAL COVERAGE ADJUSTMENT" ..... HOPE THIS HELPS
Forum - 05/06/2021
... come in the other day with an Equinox that has a P0420 indicating a bad catalyst. There is a special coverage that basically says if the car has or has had oil consumption issues that could have contaminated the cat and o2 sensors then they get a free...
Forum - 02/12/2018
I know there's reimbursement phrasing in recall and special coverages (which you really need to watch the dates on for special coverages!), but this instance was just a powertrain covered repair. At least I know now that she'll pay for these reimbursements...
Re: Convertor letter - 10/19/2009
NORMALLY ON THE LETTERS, THERE IS A SPECIAL COVERAGE # -- IT IS USUALLY ON THE VERY BOTTOM OF THE LETTER ALL BY ITSELF ... SUCH AS: (05551) WHICH IS A SPECIAL POLICY... HOPE THIS HELPS !!
Forum - 03/24/2021
... appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated on the vehicle. Service Agents...
Forum - 03/24/2021
I was told way back when by WSC that Special Coverages ARE covered with a branded title.
Policy Repair on a Bulletin - 01/28/2021
HiHas anyone done a policy repair on a bulletin before? I am referring to bulletins only not special coverages. Thanks
Forum - 06/15/2021
... parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors are not correct. Can you reference...
Forum - 01/19/2018
Sorry yes, it's from a TSB not a special coverage. Thanks!
Customer reimbursement - 09/21/2011
... service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does this get processed under...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
Goodwill on Special Policy 07187C - 04/06/2010
Anybody know how to claim a goodwill on a special policy on GWM? We are goodwilling just the instrument cluster on SP 07187C. I'm trying to submit T5687-.2/$25.00 net and I'm getting Error 831 : Beyond Special coverage time and Error 243 : Reject 831...
Forum - 01/28/2019
... you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different. You can replace those as many times as they fail within the coverage period. Again it would be helpful to...
Re: Special Policy with a Blocked Title - 04/28/2015
I agree. I found some information about special policy and blocked title in the Service P&P manual 6.1 under the Special Coverage Adjustments' title Hope this helps
Forum - 08/31/2016
We have gotten paid for special coverages on vehicles with branded titles. If you look at the P&P 1.1.1, paragraph 3 they talk about it. You can always call your WSC specialist and ask if they would pay it, you would have to h-rte it to...
Forum - 12/26/2017
... I just read the Warranty in Review -Dec 2017 Issue and on page 6 they go over every scenario with special coverages. According to this, if a vehicle is outside of the time/mileage limits for the coverage you would still use the 99XXXXX code but...
Forum - 03/26/2018
... Limited Warranties. You have to closely watch the wording for each specific bulletin/recall/special coverage in regards to rental, but most only cover rental if the vehicle is still within the applicable warranty periods. Hope this helps!...
Forum - 10/26/2017
The form is included with the customer's notification letter (with a special coverage also). The letter advises the customer to complete the reimbursement form and present it to the dealer with all required documents (or mail to the Reimbursement...
Forum - 10/04/2018
... pay at time of write up, but after diagnosis it was found that the repair is covered under a special coverage. Management must authorize the change in responsibility for the charges prior to repairs being completed. The change in responsibility for charges...
I did check the special coverage box, but still didn't work. I will try contacting dbc and go from there. Thanks for the imput.
Re: Volt Rental - 02/01/2013
... REGUARDING COURTESY TRANSPORTATION ARTICLE 1 - General Motors Warranties 1.4 - Warranty Repairs, Special Coverage Adjustments, Policies on Specific Vehicles, Components and Programs 1.4.13 - Courtesy Transportation Program ...
not compatible to ltg - 03/05/2013
I have a claim I'm trying to submit to reimburse a customer for a special coverage he had done. It show up in his vehicle history but when I submit it, says not compatible to LTG. Any ideas on how to submit this claim.
Re: REJECTION FOR NOT MASTER WARRANY - 07/08/2010
I HAD THE SAME PROBLEM BEFORE, GO INTO GLOBAL WARRANTY TO CORRECT YOUR CLAIM YOU WILL SEE A PLACE TO CHECK THAT SAYS IS THIS A SPECIAL COVERAGE, CHECK THAT AND YOUR CLAIM SHOULD GO THRU.
Re: Ring My Bell - 10/09/2008
... who was serving over seas for 1 year, and his truck is just out of warranty for one of those special coverage policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just...
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
[quote] Brian Delgado: A Trailblazer came in with leaking fuel tank, tech. found special coverage tsb #07099a, tech. replaced fuel tank as per special policy. But I noticed that sp is for a trailblazer Ext. and vis shows this as a regular trailblazer....
Re: special policy #07187C - 12/16/2009
THE SPECIAL POLICY COVERS FOR 7-YEARS 70,000 MILES WHICHEVER COMES FIRST ---- THEY HAVE EXTENDED THE "CLUSTER ONLY COVERAGE" UP TO 80,000 ...... REVIEW THE SECTION HEADER IN BLUE - WHICH STATES "SPECIAL COVERAGE ADJUSTMENT" ..... HOPE THIS HELPS
Forum - 05/06/2021
... come in the other day with an Equinox that has a P0420 indicating a bad catalyst. There is a special coverage that basically says if the car has or has had oil consumption issues that could have contaminated the cat and o2 sensors then they get a free...
Forum - 02/12/2018
I know there's reimbursement phrasing in recall and special coverages (which you really need to watch the dates on for special coverages!), but this instance was just a powertrain covered repair. At least I know now that she'll pay for these reimbursements...
Re: Convertor letter - 10/19/2009
NORMALLY ON THE LETTERS, THERE IS A SPECIAL COVERAGE # -- IT IS USUALLY ON THE VERY BOTTOM OF THE LETTER ALL BY ITSELF ... SUCH AS: (05551) WHICH IS A SPECIAL POLICY... HOPE THIS HELPS !!
Forum - 03/24/2021
... appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated on the vehicle. Service Agents...
Forum - 03/24/2021
I was told way back when by WSC that Special Coverages ARE covered with a branded title.
Policy Repair on a Bulletin - 01/28/2021
HiHas anyone done a policy repair on a bulletin before? I am referring to bulletins only not special coverages. Thanks
Forum - 06/15/2021
... parts warranty terms. If that was the case you would use the base operation for the part itself. Special coverages can be performed as long as the vehicle is inside the limits of the special coverage terms. Your advisors are not correct. Can you reference...
Forum - 01/19/2018
Sorry yes, it's from a TSB not a special coverage. Thanks!
Customer reimbursement - 09/21/2011
... service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does this get processed under...
Forum - 09/05/2017
To date this transaction is in Accept status for the parts and labor (pump and housing) associated with the special coverage. Service management opted against completing the PET for a Policy Decision for the gear. If management had approved...
Goodwill on Special Policy 07187C - 04/06/2010
Anybody know how to claim a goodwill on a special policy on GWM? We are goodwilling just the instrument cluster on SP 07187C. I'm trying to submit T5687-.2/$25.00 net and I'm getting Error 831 : Beyond Special coverage time and Error 243 : Reject 831...
Forum - 01/28/2019
... you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different. You can replace those as many times as they fail within the coverage period. Again it would be helpful to...
Re: Special Policy with a Blocked Title - 04/28/2015
I agree. I found some information about special policy and blocked title in the Service P&P manual 6.1 under the Special Coverage Adjustments' title Hope this helps
Forum - 08/31/2016
We have gotten paid for special coverages on vehicles with branded titles. If you look at the P&P 1.1.1, paragraph 3 they talk about it. You can always call your WSC specialist and ask if they would pay it, you would have to h-rte it to...
Forum - 12/26/2017
... I just read the Warranty in Review -Dec 2017 Issue and on page 6 they go over every scenario with special coverages. According to this, if a vehicle is outside of the time/mileage limits for the coverage you would still use the 99XXXXX code but...
Forum - 03/26/2018
... Limited Warranties. You have to closely watch the wording for each specific bulletin/recall/special coverage in regards to rental, but most only cover rental if the vehicle is still within the applicable warranty periods. Hope this helps!...
Forum - 10/26/2017
The form is included with the customer's notification letter (with a special coverage also). The letter advises the customer to complete the reimbursement form and present it to the dealer with all required documents (or mail to the Reimbursement...
Forum - 10/04/2018
... pay at time of write up, but after diagnosis it was found that the repair is covered under a special coverage. Management must authorize the change in responsibility for the charges prior to repairs being completed. The change in responsibility for charges...
Forum - 07/09/2019
Hi cSutton! The special coverage covers involved vehicles for a period of 12 years or 180,000 miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Forum - 01/29/2020
Hello NUCUML, Reimbursements are to be performed during the time/mileage parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should...
Forum - 05/12/2022
... or possibly the last 8 it might help someone give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the...
Re: GMPP ROADSIDE TOWING - 01/23/2013
... STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized and must be corrected...
sprecial policy claim in gwm - 03/19/2010
I have tried twice to get a Special Coverage (T5653) claim paid. No luck. Attempted with ZFAT, ZREG. Rejected again. Any thoughts? On another note....I'm not enjoying this transision yet....
Help! - 04/19/2010
... but well within the 80,000 for the emissions and I keep getting rejected. I've tried marking the special coverage box and nothing seems to work. My reject is days and distance exceeds warranty limits. Thanks for any help. I'm trying to avoid c...
Re: sprecial policy claim in gwm - 03/19/2010
[quote] Brian Curtis: I have tried twice to get a Special Coverage (T5653) claim paid. No luck. Attempted with ZFAT, ZREG. Rejected again. Any thoughts? On another note....I'm not enjoying this transision yet.... [/quote] OK ARE YOU DOIN THIS THROUGH...
CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage"? - 01/08/2020
I was told by DBC some time ago, that CPO Limited warranty covers bulletins that state "CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage". I just had a claim that rejected for Error 802 : The...
Forum - 12/20/2022
... most cases, a reimbursement is the result of a c/p repair performed prior to the announcement of a special coverage. handling as a reimbursement preserves the timeline of events/accuracy of data vs. re-billing at a later date with a new JC dat...
Forum - 03/26/2019
... do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but no recall that I am aware of. (or at least remember)...
Forum - 03/07/2018
... notes, specs... on them then obviously it stays with the job card. As for general bulletins, special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. ...
Pressure testing - 09/28/2017
... add the .5 to base time for that as long as it was done and in the story. I know that with Special Coverages if they want that then it becomes OLH. Not a problem.. I get it... but recently had one that was put thru on a normal everyday ZREG....
Forum - 07/25/2017
... Article 2.9, "Service Agent is responsible for the satisfactory completion of any warranty or special coverage repair work. If a repair of the same item is needed as a result of improper inspection, diagnosis, workmanship or deficiency in parts not supplied...
Emissions Coverage - 01/17/2012
Correct me if I'm wrong, but I've always felt the best way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage,...
Forum - 01/24/2017
We get them pretty often as well. I once questioned the DBC about the two special coverages being performed on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance...
Forum - 03/25/2021
... will have a branded title." Vehicles with branded titles are typically not included in a Special Coverage, although they may be included in extenuating circumstances or if the SC if released in conjunction with a regional safety recall. Confirm...
What Would You Do - 02/22 - 01/27/2022
... within the Powertrain warranty by 2 weeks and approximately 50,000 miles. The VIN also had 3 open special coverages, although none applied to the fuel transfer pump. A check of the Powertrain Coverage Code table showed that the fuel transfer pump...
Forum - 03/27/2019
Just to follow up on your question warranty1... Coverage Code E indicates coverage that is essentially the same as the bumper to bumper warranty. Vehicles with California Emissions warranty coverage have emissions coverage of 3 years/50,000 miles. Coverage...
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
transaction type - 02/05/2010
What transaction type is used for a special policy coverage? I have tried zreg, zfat & zssp & I am unable to find info in user manual. Can someone help me? Please?
Special Policy 10240 with collateral damage - 07/29/2011
... a reject for the following: Reject 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I...
Forum - 12/11/2017
... appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated on the vehicle. Service Agents...
Dealertrack/Xtime---- a heads up - 06/15/2018
... Code description as what is the complaint. I have tried it with other claims such as special coverages and it still does the same. We have been in contact with Dealertrack and was told that they have no ETA on when it will be fixed. ...
Forum - 04/21/2023
... this does not show in IVH and you are not located in Alaska or Canada you cannot use this special coverage. If you meet the criteria then it is possible the engine replacement would be consequential damage to the oil cooler line failure. ...
Forum - 08/30/2017
... you seen these? All of the Emission Coverages go to 15/150. As I said, I called my WSC specialist who told me that if the Limited Emission Warranty shows 15/150 as the coverage, then E coverages are covered for that duration as would E1 and...
Hi cSutton! The special coverage covers involved vehicles for a period of 12 years or 180,000 miles, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Forum - 01/29/2020
Hello NUCUML, Reimbursements are to be performed during the time/mileage parameters outlined withing the special coverage, which does not require use of the PET. When opening a job card for a reimbursement, the current date and mileage should...
Forum - 05/12/2022
... or possibly the last 8 it might help someone give you better advice. I know on some vehicles with special coverage they sometimes give you an opcode for something like that but it might not be easy to do what you are suggesting. You might just bill the...
Re: GMPP ROADSIDE TOWING - 01/23/2013
... STILL DOESNT LIKE M2020 Error 825 : Labor code M2020 is not covered by service contract or special coverage. Error 078 : Net Item Towing is not allowed for labour code M2020. Error 243 : Reject 078 cannot be authorized and must be corrected...
sprecial policy claim in gwm - 03/19/2010
I have tried twice to get a Special Coverage (T5653) claim paid. No luck. Attempted with ZFAT, ZREG. Rejected again. Any thoughts? On another note....I'm not enjoying this transision yet....
Help! - 04/19/2010
... but well within the 80,000 for the emissions and I keep getting rejected. I've tried marking the special coverage box and nothing seems to work. My reject is days and distance exceeds warranty limits. Thanks for any help. I'm trying to avoid c...
Re: sprecial policy claim in gwm - 03/19/2010
[quote] Brian Curtis: I have tried twice to get a Special Coverage (T5653) claim paid. No luck. Attempted with ZFAT, ZREG. Rejected again. Any thoughts? On another note....I'm not enjoying this transision yet.... [/quote] OK ARE YOU DOIN THIS THROUGH...
CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage"? - 01/08/2020
I was told by DBC some time ago, that CPO Limited warranty covers bulletins that state "CPO coverage on Bulletins that state "For vehicles repaired under the Bumper-to-Bumper coverage". I just had a claim that rejected for Error 802 : The...
Forum - 12/20/2022
... most cases, a reimbursement is the result of a c/p repair performed prior to the announcement of a special coverage. handling as a reimbursement preserves the timeline of events/accuracy of data vs. re-billing at a later date with a new JC dat...
Forum - 03/26/2019
... do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but no recall that I am aware of. (or at least remember)...
Forum - 03/07/2018
... notes, specs... on them then obviously it stays with the job card. As for general bulletins, special coverages, recalls and such, I'll keep the first page and the pages with parts and labor operation info with the job card and discard the rest. ...
Pressure testing - 09/28/2017
... add the .5 to base time for that as long as it was done and in the story. I know that with Special Coverages if they want that then it becomes OLH. Not a problem.. I get it... but recently had one that was put thru on a normal everyday ZREG....
Forum - 07/25/2017
... Article 2.9, "Service Agent is responsible for the satisfactory completion of any warranty or special coverage repair work. If a repair of the same item is needed as a result of improper inspection, diagnosis, workmanship or deficiency in parts not supplied...
Emissions Coverage - 01/17/2012
Correct me if I'm wrong, but I've always felt the best way to determine coverage of a component when it comes to coverage limits is to check on the LTG op page to see if there's a coverage code on there. An E coverage code simply implies 3/36 coverage,...
Forum - 01/24/2017
We get them pretty often as well. I once questioned the DBC about the two special coverages being performed on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance...
Forum - 03/25/2021
... will have a branded title." Vehicles with branded titles are typically not included in a Special Coverage, although they may be included in extenuating circumstances or if the SC if released in conjunction with a regional safety recall. Confirm...
What Would You Do - 02/22 - 01/27/2022
... within the Powertrain warranty by 2 weeks and approximately 50,000 miles. The VIN also had 3 open special coverages, although none applied to the fuel transfer pump. A check of the Powertrain Coverage Code table showed that the fuel transfer pump...
Forum - 03/27/2019
Just to follow up on your question warranty1... Coverage Code E indicates coverage that is essentially the same as the bumper to bumper warranty. Vehicles with California Emissions warranty coverage have emissions coverage of 3 years/50,000 miles. Coverage...
SPECIAL POLICY-GOODWILL - 05/06/2008
[quote] GMNL26369: WE GOODWILLED A CLUSTER THAT WAS OUT OF SPECIAL POLICY COVERAGE, DO YOU USE THE "T" LABOR OP OR REG LABOR OP. EITHER WAY GOING TO HAVE TO H-RTE IT. [/quote]nnI would use the T labor op & write good notes to to your rep. The times...
transaction type - 02/05/2010
What transaction type is used for a special policy coverage? I have tried zreg, zfat & zssp & I am unable to find info in user manual. Can someone help me? Please?
Special Policy 10240 with collateral damage - 07/29/2011
... a reject for the following: Reject 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I...
Forum - 12/11/2017
... appears to be a defect in material or workmanship covered by the New Vehicle Limited Warranty or a Special Coverage Adjustment Program, and does not appear to be related to the reason that the Warranty Block was initiated on the vehicle. Service Agents...
Dealertrack/Xtime---- a heads up - 06/15/2018
... Code description as what is the complaint. I have tried it with other claims such as special coverages and it still does the same. We have been in contact with Dealertrack and was told that they have no ETA on when it will be fixed. ...
Forum - 04/21/2023
... this does not show in IVH and you are not located in Alaska or Canada you cannot use this special coverage. If you meet the criteria then it is possible the engine replacement would be consequential damage to the oil cooler line failure. ...
Forum - 08/30/2017
... you seen these? All of the Emission Coverages go to 15/150. As I said, I called my WSC specialist who told me that if the Limited Emission Warranty shows 15/150 as the coverage, then E coverages are covered for that duration as would E1 and...
Re: Emissions Warranty - 03/03/2016
The easiest way i know is(E) Is basic 3/36.(E1) Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage...
Forum - 08/24/2023
I like to go to the chart in P&P,,,i think its 1.2.0,,for emission coverage,,because we are in Florida I cross out all the coverages in the far right column as they are Calif and the horizontal rows noting PZEV coverages,,, then go to check...
Re: GOODWILL - 09/28/2009
... and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty....
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... include: -Safety Recall -Noncompliance Recall -Emission Recall -Customer Satisfaction Program -Special Coverage Adjustment -Service Update Bulletin Kristen / jlwarranty ...
Forum - 12/23/2016
What I find annoying is how the IVH shows all of these different coverages for a vehicle, including PZEV, but you must take in account where the vehicle is registered. We are very close to both NJ and NY and pretty frequently get customers from...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
... op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is covered under bumper to bumper and I don't know how to...
Emissions Coverage Limits - 02/02/2017
What am I missing? On multiple IVH reports, the emissions coverages have all gone to 15/150K time and mileage limits, but in SI, it's still showing 7/70 and 8/80 for E1, E2 with 15/150 only showing for PZEV. I think I'm more confused than...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
PVPP coverage - 06/15/2017
the list of items is general. We can not figure out what is covered until its denied.Format: Article
DIESEL COVERAGE - OIL PAN VS RESEAL - 02/14/2017
I have a 2015 Sierra 2500 -- the oil pan is leaking, we "resealed" only. The pan would be covered under the Coverage D - but would the reseal be 3/50 ??
powertrain coverage - 09/21/2017
need help in determining if customer issue is covered under powertrainFormat: Other
CCND's with only Powertrain coverage? - 09/14/2017
When a vehicle is outside of Bumper-to-bumper and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left,...
B claim on a previous Special policy repair - 09/15/2017
I have a special policy repair B claim the original policy was 14588 cooling fans, they have failed, do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy...
updates on power trian coverages for 2011 - 10/26/2015
I am looking for a bulletin on updates for 2010 or 2011 powertrain? i know theres one out there but im not sure where to find it. 2011 buick lacrosse manger said bearing were not covered under powertrian i say it is but i can't find a bulletin, any help ...
Re: updates on power trian coverages for 2011 - 10/26/2015
bearings went out after 2009 see bulletin 13-00-89-006 will give a list of parts no longer included in the powertrain warranty coverage 2010=2014
Re: updates on power trian coverages for 2011 - 10/26/2015
would they still be covered under emissions? or certified used ?
Re: updates on power trian coverages for 2011 - 10/26/2015
i submitted it under GMPP it rejected for being under regular warranty. Its a 2011 buick lacrosse with 42568 miles. tech replaced rear wheel bearing
Re: updates on power trian coverages for 2011 - 10/26/2015
Wheel bearings are covered components under the Certified Used Vehicle warranty - if the vehicle has coverage listing in IVH. The bearing is not covered under the emissions or powertrain warranty.
BRAKE ROTOR WARRANTY COVERAGE - 08/12/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS
Re: BRAKE ROTOR WARRANTY COVERAGE - 08/15/2016
Yes, rotors are still covered under the terms of the New Vehicle Limited Warranty. Brake pads/linings are considered wear items. Kristen / jlwarranty
brake rotor warranty coverage - 08/15/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS
Warranty Coverage for Customer Purchased Parts and Accessories - 08/15/2016
A video that covers the different warranty terms on parts that are installed vs parts that are sold to the customer. Format: Video
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
Core on a claim that required special authorization - 05/16/2014
We are on the elite dealer program and have special authorizations to get claims to go through without having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600...
Re: Core on a claim that required special authorization - 05/16/2014
Even tho the job card is closed you can go to Global warratny and view the job card and click on credit/debit and add the core charge there and you may have to H route it. I have done it before and it will pay
The easiest way i know is(E) Is basic 3/36.(E1) Is 7/70 select state, California, (E2)is 8/80 coverage federal emissions select warranty . PZEV(OPTION CODE NU6) 15/150,000 covers all emission parts in the registered state. Always confirm emission coverage...
Forum - 08/24/2023
I like to go to the chart in P&P,,,i think its 1.2.0,,for emission coverage,,because we are in Florida I cross out all the coverages in the far right column as they are Calif and the horizontal rows noting PZEV coverages,,, then go to check...
Re: GOODWILL - 09/28/2009
... and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty....
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... include: -Safety Recall -Noncompliance Recall -Emission Recall -Customer Satisfaction Program -Special Coverage Adjustment -Service Update Bulletin Kristen / jlwarranty ...
Forum - 12/23/2016
What I find annoying is how the IVH shows all of these different coverages for a vehicle, including PZEV, but you must take in account where the vehicle is registered. We are very close to both NJ and NY and pretty frequently get customers from...
Bumper-to-Bumper Warranty coverage? - 11/22/2016
... op or a component is covered under bumper to bumper? We have ways of searching Powertrain coverage, Emissions coverages, etc...but my Advisor's sometimes come to me and ask if something is covered under bumper to bumper and I don't know how to...
Emissions Coverage Limits - 02/02/2017
What am I missing? On multiple IVH reports, the emissions coverages have all gone to 15/150K time and mileage limits, but in SI, it's still showing 7/70 and 8/80 for E1, E2 with 15/150 only showing for PZEV. I think I'm more confused than...
special policy - 06/15/2017
looking for a help card that has all of the special policies, listing all info with ops starting with 99*****Format: Help Card
PVPP coverage - 06/15/2017
the list of items is general. We can not figure out what is covered until its denied.Format: Article
DIESEL COVERAGE - OIL PAN VS RESEAL - 02/14/2017
I have a 2015 Sierra 2500 -- the oil pan is leaking, we "resealed" only. The pan would be covered under the Coverage D - but would the reseal be 3/50 ??
powertrain coverage - 09/21/2017
need help in determining if customer issue is covered under powertrainFormat: Other
CCND's with only Powertrain coverage? - 09/14/2017
When a vehicle is outside of Bumper-to-bumper and only has Powertrain coverage, there are no Customer Concern Not Duplicated labor operations on the Powertrain Code Table so we can Not submit for CCND's if the vehicle only has Powertrain left,...
B claim on a previous Special policy repair - 09/15/2017
I have a special policy repair B claim the original policy was 14588 cooling fans, they have failed, do I submit this as a B claim and seperate the lines as there are multiple parts with seperate labor ops, or do I submit as a B claim under the same policy...
updates on power trian coverages for 2011 - 10/26/2015
I am looking for a bulletin on updates for 2010 or 2011 powertrain? i know theres one out there but im not sure where to find it. 2011 buick lacrosse manger said bearing were not covered under powertrian i say it is but i can't find a bulletin, any help ...
Re: updates on power trian coverages for 2011 - 10/26/2015
bearings went out after 2009 see bulletin 13-00-89-006 will give a list of parts no longer included in the powertrain warranty coverage 2010=2014
Re: updates on power trian coverages for 2011 - 10/26/2015
would they still be covered under emissions? or certified used ?
Re: updates on power trian coverages for 2011 - 10/26/2015
i submitted it under GMPP it rejected for being under regular warranty. Its a 2011 buick lacrosse with 42568 miles. tech replaced rear wheel bearing
Re: updates on power trian coverages for 2011 - 10/26/2015
Wheel bearings are covered components under the Certified Used Vehicle warranty - if the vehicle has coverage listing in IVH. The bearing is not covered under the emissions or powertrain warranty.
BRAKE ROTOR WARRANTY COVERAGE - 08/12/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS
Re: BRAKE ROTOR WARRANTY COVERAGE - 08/15/2016
Yes, rotors are still covered under the terms of the New Vehicle Limited Warranty. Brake pads/linings are considered wear items. Kristen / jlwarranty
brake rotor warranty coverage - 08/15/2016
ARE BRAKE ROTORS STILL COVERED FOR 3/36? MY ADVISORS AND ALSO DBC CHAT SAYS THAT THEY ARE A MAINTENANCE ITEM PER WARRANTY P&P WHICH REFERS TO BRAKE PADS AND LININGS. DBC REP SAID "LININGS" REFERS TO THE ROTORS
Warranty Coverage for Customer Purchased Parts and Accessories - 08/15/2016
A video that covers the different warranty terms on parts that are installed vs parts that are sold to the customer. Format: Video
Powertrain Coverage Lookup now includes the new Global Labour Codes - 05/07/2013
The updated Powertrain Coverage Lookup tool can be found under the Resources tab. Or click here
Core on a claim that required special authorization - 05/16/2014
We are on the elite dealer program and have special authorizations to get claims to go through without having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600...
Re: Core on a claim that required special authorization - 05/16/2014
Even tho the job card is closed you can go to Global warratny and view the job card and click on credit/debit and add the core charge there and you may have to H route it. I have done it before and it will pay
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/10/2013
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/20/2013
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
Just so you know....GM has removed the 50% split on this special policy. Looks like it took effect on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
So it is!! Saw the original date of Sept. something and didn't catch that it was last year. OOPS!! LOL
Re: Special Policy with a Blocked Title - 04/28/2015
During the WSC update conference call on April 23, they stated that dealers should perform recalls and special policies on blocked vins and to H-Route the claim to the WSC
Re: Special Policy with a Blocked Title - 04/28/2015
Okay, that's what I was hoping. I hate it when I can't put my finger on a bulletin or something for back up. Thanks!
Re: Special Policy 10240 with collateral damage - 07/29/2011
Does the Special Policy show on the VIS for this vehicle? From the reject it sounds like it might not be involved.
Re: Special Policy 10240 with collateral damage - 07/29/2011
Yes, it did show in the VIS. Weird.
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... thrust washer both banks. I called DBC to see if the labor op is covered under the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
We had a similar claim for a 2010 Enclave. Our tech performed some of the document you posted, however he ended up replacing all the timnig chains & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op ...
Re: Emissions Coverage - 01/17/2012
I can relate to ya! I've basically let my service advisors know that the only emissions components that are covered past the 3/36 is the converter itself, and the PCM. Anything else is NOT covered. I've had a lot less rejects and not so many fights. ...
Re: Emissions Coverage - 01/18/2012
... been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: Emissions Coverage - 01/18/2012
Not crazy? I personally think we all have to be alittle crazy to this job. When I was having issues with this, I went and had all the incorrectly claimed job cards charged against the service department's policy. It was amazing what a response I got ...
Re: Emissions Coverage - 01/18/2012
I've got them all trained. They just come to me and I check. I will agree that 99% of the time if it is over the 3/36 it isn't covered (except for the catalytic converter & PCM).
Re: Emissions Coverage - 01/18/2012
Personally i think being a little crazy is one of the job descriptions for being a warranty adm..i changed jobs 2 years ago so i had to train these managers and advisors on emission warranty its getting better...
Re: Emissions Coverage - 01/18/2012
glad to know im not the only one who second guesses myself on this issue...lol and YES! im over all these Z'ops
Re: Emissions Coverage - 01/24/2012
E1 AND E2 COVERAGES ARE EXTENDED,REFER TO DOCUMENT ID 2355117 FOR A LIST OF THESE COVERAGES BUT ALWAYS CHECK GMVIS TO VERIFY.HOPE THIS HELPS.
Air control valve coverage - 02/17/2012
can anyone tell me what teh coverage for an SAI control valve is covered for ? I looked into service policy and procedure and it states it is 3yr/50. I have a 2008 Impala and I submit it through GMPP came back rejected and it was covered under regular...
Re: Air control valve coverage - 02/17/2012
THAT SHOULD BE UNDER REGULAR WARRANTY, ITS NOT POWERTRAIN...HOPE THIS HELPS
Re: Air control valve coverage - 02/17/2012
Thank you
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
However, I just tried to lookup the GLC for a Body Shop, Body Panel Repair (S5410), and it does not interchange. BTW, Warranty Wizard does not show the the new GLC, either.
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/12/2013
The Perforation Corrosion Labour Codes, including S5410, have been added to the Global Labour Code Look Up Tool, within the Resources tab. Kristen/jlwarranty
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/20/2013
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
Just so you know....GM has removed the 50% split on this special policy. Looks like it took effect on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
Check the dates, folks. That's a very old OP, (Original Post).
Re: Powertrain Coverage Lookup now includes the new Global Labour Codes - 09/27/2013
Excellent! Thanks, for the update, kristen.
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/27/2013
So it is!! Saw the original date of Sept. something and didn't catch that it was last year. OOPS!! LOL
Re: Special Policy with a Blocked Title - 04/28/2015
During the WSC update conference call on April 23, they stated that dealers should perform recalls and special policies on blocked vins and to H-Route the claim to the WSC
Re: Special Policy with a Blocked Title - 04/28/2015
Okay, that's what I was hoping. I hate it when I can't put my finger on a bulletin or something for back up. Thanks!
Re: Special Policy 10240 with collateral damage - 07/29/2011
Does the Special Policy show on the VIS for this vehicle? From the reject it sounds like it might not be involved.
Re: Special Policy 10240 with collateral damage - 07/29/2011
Yes, it did show in the VIS. Weird.
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... thrust washer both banks. I called DBC to see if the labor op is covered under the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor...
Re: Powertrain Coverage for Bulletin Labor Op - 10/07/2011
We had a similar claim for a 2010 Enclave. Our tech performed some of the document you posted, however he ended up replacing all the timnig chains & related components, camshaft position actuators, tensioners, sprockets & guides. We used the labor op ...
Re: Emissions Coverage - 01/17/2012
I can relate to ya! I've basically let my service advisors know that the only emissions components that are covered past the 3/36 is the converter itself, and the PCM. Anything else is NOT covered. I've had a lot less rejects and not so many fights. ...
Re: Emissions Coverage - 01/18/2012
... been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: Emissions Coverage - 01/18/2012
Not crazy? I personally think we all have to be alittle crazy to this job. When I was having issues with this, I went and had all the incorrectly claimed job cards charged against the service department's policy. It was amazing what a response I got ...
Re: Emissions Coverage - 01/18/2012
I've got them all trained. They just come to me and I check. I will agree that 99% of the time if it is over the 3/36 it isn't covered (except for the catalytic converter & PCM).
Re: Emissions Coverage - 01/18/2012
Personally i think being a little crazy is one of the job descriptions for being a warranty adm..i changed jobs 2 years ago so i had to train these managers and advisors on emission warranty its getting better...
Re: Emissions Coverage - 01/18/2012
glad to know im not the only one who second guesses myself on this issue...lol and YES! im over all these Z'ops
Re: Emissions Coverage - 01/24/2012
E1 AND E2 COVERAGES ARE EXTENDED,REFER TO DOCUMENT ID 2355117 FOR A LIST OF THESE COVERAGES BUT ALWAYS CHECK GMVIS TO VERIFY.HOPE THIS HELPS.
Air control valve coverage - 02/17/2012
can anyone tell me what teh coverage for an SAI control valve is covered for ? I looked into service policy and procedure and it states it is 3yr/50. I have a 2008 Impala and I submit it through GMPP came back rejected and it was covered under regular...
Re: Air control valve coverage - 02/17/2012
THAT SHOULD BE UNDER REGULAR WARRANTY, ITS NOT POWERTRAIN...HOPE THIS HELPS
Re: Air control valve coverage - 02/17/2012
Thank you
Re: Special Policy 10240 with collateral damage - 07/29/2011
I think I'd get ahold of my FOM and they should allow you to put it through since it showed on VIS as open. I'd get that VIS printed out now, if you haven't already so you've got something printed out to back it up.
Re: Special Policy 10240 with collateral damage - 08/02/2011
You may have to end up using a regular labor op and goodwill it to get it paid
Re: Special Policy 10240 with collateral damage - 08/03/2011
Update: Hrouted with good notes, spoke to our rep & he approved it. I did have to fax him a copy of the VIS showing the special policy was listed.
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
WE HAVE A "VOLT" CUSTOMER WITH NOTHING BE PROBLEMS WITH HER VEHICLE...... SHE HAS BEEN OFFERED A GMPP CONTRACT AS A GOODWILL OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE ...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
See GM message G_0000074337. The procedure for applying for this is found under attachements (see Guidelines for Using the Dealer Empowerment Goodwill Request Form). There is a form that must be filled out and fax into to GM. I don't think this is something ...
DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/14/2011
Have a multiple GMPP Job card..... 1-line is covered by diesel warr w/$100 deduct (MAF Sensor) -- on reynolds system, how do I submit so I get paid by both GM for repair & GMPP for deduct within same line ???
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
I'm confused. Why would you have one line eligible for both GMPP and the diesel?
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
I AM CONFUSED TOO WHY ON ONE LINE??? I HAD A SIMILAR ONE BUT THERE WERE TWO DIFFERENT REPAIRS ON ONE JOB CARD.. SO I SUBMITTED FOR THE WARRANTY ON ONE LINE THEM THE GMPP ON THE OTHER LINE..
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
GMPP will cover the customers diesel deductible if it is an eligible GMPP repair. As for submission I think I'd make a seperate line for the deductible. Set up the Warrany line just like you would if the customer was paying the deductible to take off ...
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones ...
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want ...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Re: Secial Coverage 13091 - 05/30/2013
I am not having a problem, what problem are you having??
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: Secial Coverage 13091 - 05/30/2013
I just had one used the seven digit number and it didnt work so i went back to the V2806 and trans field action claim and it went thru
Re: Secial Coverage 13091 - 05/30/2013
Okay thanks for the help, I have GM looking into it. It will not take any of the complaint codes.
Re: Secial Coverage 13091 - 06/04/2013
you shouldnt have to put complaint codes in for this repair !!!
Re: Secial Coverage 13091 - 06/12/2013
[quote] conny: I just had one used the seven digit number and it didnt work so i went back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending ...
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
Re: Secial Coverage 13091 - 06/13/2013
Glad I could help.
CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
I am trying to find out if an ECM is covered under Emissions warranty. I really don't know enough about the emissions coverage and want to find information, any help?
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
IN THE 2013 POLICY AND PROCEDURE MANUAL SECTION:1.2.3 - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California)...
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... Engine Light on and running terrible, had multiple codes. Found timing chain needs replaced per special policy 11340, but also found sprocket and teeth all worn and all sprockets and actuator need replaced too. Also found cylinder head left bank has...
You may have to end up using a regular labor op and goodwill it to get it paid
Re: Special Policy 10240 with collateral damage - 08/03/2011
Update: Hrouted with good notes, spoke to our rep & he approved it. I did have to fax him a copy of the VIS showing the special policy was listed.
EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/09/2011
WE HAVE A "VOLT" CUSTOMER WITH NOTHING BE PROBLEMS WITH HER VEHICLE...... SHE HAS BEEN OFFERED A GMPP CONTRACT AS A GOODWILL OFFERING..... I FOUND THE INFO UNDER DEALER EMPOWERMENT GOODWILL, BUT I CANT SEEM TO FIND A "LABOR OP" TO USE TO CLAIM THE PRICE ...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
See GM message G_0000074337. The procedure for applying for this is found under attachements (see Guidelines for Using the Dealer Empowerment Goodwill Request Form). There is a form that must be filled out and fax into to GM. I don't think this is something ...
DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/14/2011
Have a multiple GMPP Job card..... 1-line is covered by diesel warr w/$100 deduct (MAF Sensor) -- on reynolds system, how do I submit so I get paid by both GM for repair & GMPP for deduct within same line ???
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
I'm confused. Why would you have one line eligible for both GMPP and the diesel?
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
I AM CONFUSED TOO WHY ON ONE LINE??? I HAD A SIMILAR ONE BUT THERE WERE TWO DIFFERENT REPAIRS ON ONE JOB CARD.. SO I SUBMITTED FOR THE WARRANTY ON ONE LINE THEM THE GMPP ON THE OTHER LINE..
Re: DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/15/2011
GMPP will cover the customers diesel deductible if it is an eligible GMPP repair. As for submission I think I'd make a seperate line for the deductible. Set up the Warrany line just like you would if the customer was paying the deductible to take off ...
ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
I JUST FOUND OUT I CAN CLAIM .2 ADM. ALLOWANCE ON ALL CLUSTERS & RADIO'S...DOES THAT INCLUDE THE SPECIAL POLICY CLUSTERS ("T" OP CODE)?
Re: ADMIN ALLOWANCE ON SPECIAL POLICY CLUSTERS - 04/06/2011
Yes it does. Look at the * on the labor op print out and it will tell you what you are entitled to. You can also get $25.00 freight compensation on some as well. You used to be able to submit for missed admin & frt fees up to 6 months back on ones ...
TSB'S with Labor ops and their coverage - 10/16/2012
Correct me if I'm wrong please....If a TSB has a labor op that says it's specifically for vehicles within warranty, does that mean 3/36? I always took it that it did. We have a tech that wants to perform the repair per a TSB with a J op and we want ...
Re: TSB'S with Labor ops and their coverage - 10/16/2012
I would check to see if the repair by itself will fall under powertrain, without the tsb. If it stands by itself then I would do the repair. You could always try to see if the DBC could clear matters up for you. Good luck.
Re: TSB'S with Labor ops and their coverage - 10/16/2012
TSB's are only good for vehicles that are in warranty and the labor op's they use are not listed in the labor time guide..I would check and see if the repair is powertrain and submit it as that..
Re: TSB'S with Labor ops and their coverage - 10/17/2012
Ok, the DBC was contacted and they looked it up by the parts in the bulletin some how and determined that it is covered under powertrain. So my advise is...call the DBC.
Re: Secial Coverage 13091 - 05/30/2013
I am not having a problem, what problem are you having??
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: Secial Coverage 13091 - 05/30/2013
I just had one used the seven digit number and it didnt work so i went back to the V2806 and trans field action claim and it went thru
Re: Secial Coverage 13091 - 05/30/2013
Okay thanks for the help, I have GM looking into it. It will not take any of the complaint codes.
Re: Secial Coverage 13091 - 06/04/2013
you shouldnt have to put complaint codes in for this repair !!!
Re: Secial Coverage 13091 - 06/12/2013
[quote] conny: I just had one used the seven digit number and it didnt work so i went back to the V2806 and trans field action claim and it went thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending ...
Re: Secial Coverage 13091 - 06/12/2013
after i went back and looked i saw there were two different labor ops, thanks
Re: Secial Coverage 13091 - 06/13/2013
Glad I could help.
CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
I am trying to find out if an ECM is covered under Emissions warranty. I really don't know enough about the emissions coverage and want to find information, any help?
Re: CAN ANYONE HELP ME WITH EMISSIONS COVERAGE INFORMATION - 07/05/2013
IN THE 2013 POLICY AND PROCEDURE MANUAL SECTION:1.2.3 - Emission Control Systems Warranties THERE IS INFORMATION ON COVERAGE. If you look up a labor operation number and you see an "E" at the top it means emission coverage 3/36 "E1" means 7/70 (California)...
Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
... Engine Light on and running terrible, had multiple codes. Found timing chain needs replaced per special policy 11340, but also found sprocket and teeth all worn and all sprockets and actuator need replaced too. Also found cylinder head left bank has...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/19/2012
Good luck. I had one of those about 6 months ago and it took me forever to get it paid. DBC would say split it up, DMA said don't. Both had issues with OLH. Get in touch with your DMA and see how they want you to proceed. It's a mess.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got ...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... to figure out how to get it paid. It's very frustrating. I would probably also call my warranty specialist to see how they think it should be handled at this point. Good luck!...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... should be covered and the OLH (if properly documented) should be submitted with the claim for the Special Policy. I have had to do this myself and once the claim routed to GM, it was paid in full. The fact that the veh is out of powertrain warr should...
SPECIAL POLICY WITH 50/50 AND GMPP - 09/10/2012
I have a customer with a Trailblazer that needs Special Policy 10054 done on it. They also have GMPP with a $100 deductible. Do I submit 2 claims, 1 under GMPP for the $50 split of the deductible, or will it reject for a repeat repair?
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer ...
Powertrain Coverage -transfer case - 06/13/2012
I am in need of help. I have a 2007 GMC Yukon with 66458 miles. We repalced the transfer case shift control module. correct me if Im wrong but is that covered under power train? I submitted it in and it rejected stating I needed to put an Auth A. ...
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model ...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Special Policy 10054 - 02/21/2012
Has anyone submied this before? Im confused on how to submit it
Re: Special Policy 10054 - 02/22/2012
... the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when you submit it. The thing with this is the customer is responsible for 50% of the repair so you must include the amount the customer...
Re: Special Policy 10054 - 05/23/2012
I haven't had that problem on this one..i read the bulletin too and didnt see mention of any other parts to replace expect for the fuel level sensor kit..I would have to agree with you..
Re: Special Policy 10054 - 05/23/2012
FYI-Spoke to our District Rep, he says NO extra parts are allowed. Any other parts are the customer's responsibility.
Re: Special Policy 10054 - 05/23/2012
nice to we are right about some things!!!! thanks for the info
Special Policy Fuel Injectors - 10/20/2009
During injector replacement, three injector sleeves came out with the injectors. tech had to R and R glow plugs, evac cylinders of antifreeze, and press in 3 new sleeves. Can I claim any OLH on this special policy #04039B ?
Re: Special Policy Fuel Injectors - 10/21/2009
Yes, I've had the same thing here. I put my OLH on and H routed the claim. I can't recall any issues, I'm sure it was paid.
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Special Policy Fuel Injectors - 10/21/2009
Thanks for your replies!
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Re: BATTERY - COVERAGE ??? - 10/05/2009
Batteries are warranted through their supplier so the parts are exchanged at no cost to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer than ...
Re: BATTERY - COVERAGE ??? - 10/05/2009
... it does go through the battery manufacturer's warranty. See P&P art 1.5.11.2 - Battery Warranty Coverage...
GM Certified coverage - 08/17/2009
Is there anywhere in P&P or a bulletin that lists GM Certified coverages? I've looked and never found anything , but have always been told it's just the same as regular warranty. So then would a battery be covered under GM Certified? I know there...
Re: GM Certified coverage - 08/18/2009
Good question I could not find anything on this.
Good luck. I had one of those about 6 months ago and it took me forever to get it paid. DBC would say split it up, DMA said don't. Both had issues with OLH. Get in touch with your DMA and see how they want you to proceed. It's a mess.
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/20/2012
I dont like getting stuck with those kind of claims where we are expected to work miracles ,just my opinion if the tech saw all the extra repairs this vehicle needed then the service manager should have been aware and handled this problem before it got ...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
... to figure out how to get it paid. It's very frustrating. I would probably also call my warranty specialist to see how they think it should be handled at this point. Good luck!...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 12/27/2012
It is very frustrating to see this happen , i have seen it alot on this forum some warranty adms not knowing how to handle a problem claim given to them,my opinion all service managers need to be aware of everything happening in their shop..
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... should be covered and the OLH (if properly documented) should be submitted with the claim for the Special Policy. I have had to do this myself and once the claim routed to GM, it was paid in full. The fact that the veh is out of powertrain warr should...
SPECIAL POLICY WITH 50/50 AND GMPP - 09/10/2012
I have a customer with a Trailblazer that needs Special Policy 10054 done on it. They also have GMPP with a $100 deductible. Do I submit 2 claims, 1 under GMPP for the $50 split of the deductible, or will it reject for a repeat repair?
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
A copy/paste from SI: When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer ...
Powertrain Coverage -transfer case - 06/13/2012
I am in need of help. I have a 2007 GMC Yukon with 66458 miles. We repalced the transfer case shift control module. correct me if Im wrong but is that covered under power train? I submitted it in and it rejected stating I needed to put an Auth A. ...
Re: Powertrain Coverage -transfer case - 06/14/2012
Well, since the op is covered under powertrain as you already know, the only thing I can think of is the delivery date. Based on the delivery date they may be considering the vehicle over 5 years old? We have had this problem with delivery dates/model ...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Special Policy 10054 - 02/21/2012
Has anyone submied this before? Im confused on how to submit it
Re: Special Policy 10054 - 02/22/2012
... the .3 diag and if veh has skid plates then also .2 in additional time. Don't forget to check the special policy box when you submit it. The thing with this is the customer is responsible for 50% of the repair so you must include the amount the customer...
Re: Special Policy 10054 - 05/23/2012
I haven't had that problem on this one..i read the bulletin too and didnt see mention of any other parts to replace expect for the fuel level sensor kit..I would have to agree with you..
Re: Special Policy 10054 - 05/23/2012
FYI-Spoke to our District Rep, he says NO extra parts are allowed. Any other parts are the customer's responsibility.
Re: Special Policy 10054 - 05/23/2012
nice to we are right about some things!!!! thanks for the info
Special Policy Fuel Injectors - 10/20/2009
During injector replacement, three injector sleeves came out with the injectors. tech had to R and R glow plugs, evac cylinders of antifreeze, and press in 3 new sleeves. Can I claim any OLH on this special policy #04039B ?
Re: Special Policy Fuel Injectors - 10/21/2009
Yes, I've had the same thing here. I put my OLH on and H routed the claim. I can't recall any issues, I'm sure it was paid.
Re: Special Policy Fuel Injectors - 10/21/2009
From what I see on the special policy, the housings are included in the eight hours for the labor op. As far as I know, there is no available olh on any special policies. You might try your DVM and see if he'll give you any, but with the housings (sleeves)...
Re: Special Policy Fuel Injectors - 10/21/2009
Thanks for your replies!
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Re: BATTERY - COVERAGE ??? - 10/05/2009
Batteries are warranted through their supplier so the parts are exchanged at no cost to the customer for 18 months and longer in some batteries and then prorated. Here we eat the labor for 12 months, the customer pays labor if it has been longer than ...
Re: BATTERY - COVERAGE ??? - 10/05/2009
... it does go through the battery manufacturer's warranty. See P&P art 1.5.11.2 - Battery Warranty Coverage...
GM Certified coverage - 08/17/2009
Is there anywhere in P&P or a bulletin that lists GM Certified coverages? I've looked and never found anything , but have always been told it's just the same as regular warranty. So then would a battery be covered under GM Certified? I know there...
Re: GM Certified coverage - 08/18/2009
Good question I could not find anything on this.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: GM Certified coverage - 08/18/2009
Thanks for the help, I do appreciate you finding that message. From what it says I still wonder if a battery would be covered. The wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper ...
Re: GM Certified coverage - 08/18/2009
I have submitted for batteries under the GM Cert and they've paid with no problem. I hope this helps.
DIESEL COVERAGE - 05/29/2009
CAN SOMEONE GIVE ME ANY INFO AS TO WHERE I CAN GET INFO FOR 06 GMC SIERRA DIESEL. I KNOW THERE IS A $100 DEDUCTABLE AFTER FACTORY WARRANTY IS EXPIRED WITH LIMITED COVERAGE BUT WHAT IS UNDER THE "LIMITED"?
Re: DIESEL COVERAGE - 06/01/2009
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
Re: FYI-IPC special policy, T5687 - 04/20/2009
HAVE YOU HEARD BACK FROM THE DBC ON THIS YET?
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: FYI-IPC special policy, T5687 - 04/24/2009
I have one that has now rejected for the third time, DBC says they are already doing a third system inquiry and will call when it is done. Anyone else having this much trouble?
Re: FYI-IPC special policy, T5687 - 04/24/2009
Yes, after resubmitting last Monday per DBC it rejected again today. DBC told me the same thing as they told you and said they'd notify me when it is resolved. Yay us!
Re: FYI-IPC special policy, T5687 - 04/24/2009
DON'T HOLD YOUR BREATH WAITING FOR THAT PHONE CALL.
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... colleagues - Comment section after each article to discuss or ask questions 2. Powertrain Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new featu...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Injection pump special policy, T5550 - 04/08/2009
WHAT YEAR VEHICLE ARE YOU WORKING ON?
Re: Injection pump special policy, T5550 - 04/08/2009
2000 Chev C2500, Vin:1GCHK33F1YF455222
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: Injection pump special policy, T5550 - 04/08/2009
51272 MILES
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: Injection pump special policy, T5550 - 04/08/2009
I'm not seeing anything either. VIN is included, mileage/time should be ok. As a last resort maybe call DBC?? They might need to do a system inquiry.
Re: Injection pump special policy, T5550 - 04/08/2009
Thanks for the efforts folks, last resort I guess! Cheers, Brian
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
Re: Injection pump special policy, T5550 - 04/09/2009
Good luck with that h route. I hope your rep is more on the ball that mine is. I've gotten notes in his rejects "Why are you sending this to me? This isn't a GM Vin" I'm gonna stop there. No wonder GM is having trouble.
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: GM Certified coverage - 08/18/2009
Thanks for the help, I do appreciate you finding that message. From what it says I still wonder if a battery would be covered. The wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper ...
Re: GM Certified coverage - 08/18/2009
I have submitted for batteries under the GM Cert and they've paid with no problem. I hope this helps.
DIESEL COVERAGE - 05/29/2009
CAN SOMEONE GIVE ME ANY INFO AS TO WHERE I CAN GET INFO FOR 06 GMC SIERRA DIESEL. I KNOW THERE IS A $100 DEDUCTABLE AFTER FACTORY WARRANTY IS EXPIRED WITH LIMITED COVERAGE BUT WHAT IS UNDER THE "LIMITED"?
Re: DIESEL COVERAGE - 06/01/2009
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
Re: FYI-IPC special policy, T5687 - 04/20/2009
HAVE YOU HEARD BACK FROM THE DBC ON THIS YET?
Re: FYI-IPC special policy, T5687 - 04/20/2009
Did hear on Friday, but they said to wait until today (Mon 4/20) before resubmitting, but they have fixed the system so the labor op should pay ok.
Re: FYI-IPC special policy, T5687 - 04/24/2009
I have one that has now rejected for the third time, DBC says they are already doing a third system inquiry and will call when it is done. Anyone else having this much trouble?
Re: FYI-IPC special policy, T5687 - 04/24/2009
Yes, after resubmitting last Monday per DBC it rejected again today. DBC told me the same thing as they told you and said they'd notify me when it is resolved. Yay us!
Re: FYI-IPC special policy, T5687 - 04/24/2009
DON'T HOLD YOUR BREATH WAITING FOR THAT PHONE CALL.
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... colleagues - Comment section after each article to discuss or ask questions 2. Powertrain Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new featu...
Injection pump special policy, T5550 - 04/08/2009
Been rejected for "Labor Op does not apply to vehicle (LD). I've researched everything I can think of; base time 3.2 hrs., with A/C - .9, Diag 2.0. = 6.1 hrs. Any thoughts??
Re: Injection pump special policy, T5550 - 04/08/2009
WHAT YEAR VEHICLE ARE YOU WORKING ON?
Re: Injection pump special policy, T5550 - 04/08/2009
2000 Chev C2500, Vin:1GCHK33F1YF455222
Re: Injection pump special policy, T5550 - 04/08/2009
What's the mileage on the vehicle?
Re: Injection pump special policy, T5550 - 04/08/2009
51272 MILES
Re: Injection pump special policy, T5550 - 04/08/2009
THE ONLY THING I SEE IS THE LABOR OP HAS A DASH T-5550. DO YOU THINK THAT MATTERS?
Re: Injection pump special policy, T5550 - 04/08/2009
No, I don't think the dash matters. I've done it many times without a dash....and come to think of it, I've not been rejected on this labor op before.
Re: Injection pump special policy, T5550 - 04/08/2009
I'm not seeing anything either. VIN is included, mileage/time should be ok. As a last resort maybe call DBC?? They might need to do a system inquiry.
Re: Injection pump special policy, T5550 - 04/08/2009
Thanks for the efforts folks, last resort I guess! Cheers, Brian
Re: Injection pump special policy, T5550 - 04/08/2009
I bit the big one and called DBC. They say that this 2000 is now considered Model Past VIN, but the reject code is LD - Lab op Does Not Apply. Fooled me! An H Routing we will go!!
Re: Injection pump special policy, T5550 - 04/09/2009
Good luck with that h route. I hope your rep is more on the ball that mine is. I've gotten notes in his rejects "Why are you sending this to me? This isn't a GM Vin" I'm gonna stop there. No wonder GM is having trouble.
Re: Injection pump special policy, T5550 - 04/09/2009
It's become a lottery, hasn't it? Ah well, onward....
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: Injection pump special policy, T5550 - 04/09/2009
LOOKING AT THE BULL T5550 IS FOR A UNIT WITHOUT A/C AND THE OTHER IS FOR A/C
FYI-IPC special policy, T5687 - 04/10/2009
Just had a reject on T5687 from Spec. Policy 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by ...
Re: transaction type - 02/05/2010
Use ZREG and the next tab CATEGORY pick special policy
P VERSUS P1 COVERAGE - 03/10/2010
I was just looking at powertrain coverage and came across the two different codes. Any info would be great! Thanks in advance! JO
Re: P VERSUS P1 COVERAGE - 03/10/2010
Hey guys, nevermind...Just saw the difference at the top of page! (wow, sorry had a moment of sheer stupidity!:) lol) I swear, I wonder how I get by somedays! Thanks, tho!
Re: P VERSUS P1 COVERAGE - 03/10/2010
HI JODI.... Look up document #1879343, see if that helps
Re: Goodwill on Special Policy 07187C - 04/07/2010
I guess I would Hroute it. Or maybe call my warranty specialist first to see how he wanted it handled....
Re: Goodwill on Special Policy 07187C - 04/07/2010
HAVE YOU TRIED CLICKING THE OVERAGE BUTTON AS WELL AS THE POLICY DECISION???
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
Re: Goodwill on Special Policy 07187C - 04/07/2010
It's actually over timewise by like a month and still under 80,000 miles, which is basically the reason for goodwilling it, I will try the overage button and if that doesn't work I'll call our specialist, thanks for the responses!
Re: Goodwill on Special Policy 07187C - 04/09/2010
Overage is for a claim that is over 6 months old and still not paid. You need to use SPOL after entering ZREG and then use GOODWILL in self authorization.
Re: Goodwill on Special Policy 07187C - 04/12/2010
Just to give the end result, I called our specialist and he said to send it to him, tried that and it didn't work. The system wouldn't allow it, I think since the error was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with...
Re: New DVM - 11/19/2009
... on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership has been assigned a WSC Specialist....
special policy #07187C - 12/16/2009
We have a 2004 Cadillac Escalade for the speedo not reading correctly, vehicle has 55,866 miles. The special policy cover these vehicles between 70 & 80,000 miles, the factory warranty expired in 2008. Is the customer responsible for the cluster do to...
Re: special policy #07187C - 12/16/2009
Thanks Rhonda for your help. I guess I still don't see the header in blue but I appreciate all the help I can get.
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
part warranty in ref. to transmission coverage - 04/30/2010
... transmission replacement, so the repair falls within the parameters of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thank...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
SPECIAL POLICY 09239 - 09/20/2010
I HAVE A 07 CHEVY TAHOE THAT HAS THE SPECIAL POLICY #09239. EVERY TIME I TRY TO SUBMIT IT REJECTS ME. WHAT AM I DOING WRONG?
Re: SPECIAL POLICY 09239 - 09/20/2010
Does the VIN fall within the parameters?: 2007 Chevrolet Tahoe 7J100002-7J242238 7R100001-7R265666 And if it does, did you check the "special policy" box when submitting the claim?
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
It's become a lottery, hasn't it? Ah well, onward....
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: Injection pump special policy, T5550 - 04/09/2009
LOOKING AT THE BULL T5550 IS FOR A UNIT WITHOUT A/C AND THE OTHER IS FOR A/C
FYI-IPC special policy, T5687 - 04/10/2009
Just had a reject on T5687 from Spec. Policy 07187 which is for the cluster replacement only-customer pays labor. Had a reject for Labor op does not apply to vehicle (LD). Contacted DBC and there is a system inquiry--they hope to have it resolved by ...
Re: transaction type - 02/05/2010
Use ZREG and the next tab CATEGORY pick special policy
P VERSUS P1 COVERAGE - 03/10/2010
I was just looking at powertrain coverage and came across the two different codes. Any info would be great! Thanks in advance! JO
Re: P VERSUS P1 COVERAGE - 03/10/2010
Hey guys, nevermind...Just saw the difference at the top of page! (wow, sorry had a moment of sheer stupidity!:) lol) I swear, I wonder how I get by somedays! Thanks, tho!
Re: P VERSUS P1 COVERAGE - 03/10/2010
HI JODI.... Look up document #1879343, see if that helps
Re: Goodwill on Special Policy 07187C - 04/07/2010
I guess I would Hroute it. Or maybe call my warranty specialist first to see how he wanted it handled....
Re: Goodwill on Special Policy 07187C - 04/07/2010
HAVE YOU TRIED CLICKING THE OVERAGE BUTTON AS WELL AS THE POLICY DECISION???
Re: Goodwill on Special Policy 07187C - 04/07/2010
Since you're trying to goodwill it I'm assuming the vehicle is past the 80,000 mile cutoff listed in the Special Policy? We were told that once it hits 80,000 as stated in the policy, that was it and not to goodwill clusters over that mileage. If it's...
Re: Goodwill on Special Policy 07187C - 04/07/2010
It's actually over timewise by like a month and still under 80,000 miles, which is basically the reason for goodwilling it, I will try the overage button and if that doesn't work I'll call our specialist, thanks for the responses!
Re: Goodwill on Special Policy 07187C - 04/09/2010
Overage is for a claim that is over 6 months old and still not paid. You need to use SPOL after entering ZREG and then use GOODWILL in self authorization.
Re: Goodwill on Special Policy 07187C - 04/12/2010
Just to give the end result, I called our specialist and he said to send it to him, tried that and it didn't work. The system wouldn't allow it, I think since the error was, must be corrected, cannot be authorized... so I ended up submitting as ZREG with...
Re: New DVM - 11/19/2009
... on November 2. For a period in October, prior to the opening of the WSC, your Field Warranty Specialist (Tonia: your FWS is Rob Ross, North Central Region) was reviewing all of your H-route claims. Each dealership has been assigned a WSC Specialist....
special policy #07187C - 12/16/2009
We have a 2004 Cadillac Escalade for the speedo not reading correctly, vehicle has 55,866 miles. The special policy cover these vehicles between 70 & 80,000 miles, the factory warranty expired in 2008. Is the customer responsible for the cluster do to...
Re: special policy #07187C - 12/16/2009
Thanks Rhonda for your help. I guess I still don't see the header in blue but I appreciate all the help I can get.
Re: special policy #07187C - 12/17/2009
it looks like this vehicle falls within the guidlines of this special policy for both parts and labor....@ 55,866 mi the vehicle is covered. 70,001 to 80,000 miles - only the ipc is covered, customer is responsible for labor just make sure you vin falls...
part warranty in ref. to transmission coverage - 04/30/2010
... transmission replacement, so the repair falls within the parameters of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thank...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
SPECIAL POLICY 09239 - 09/20/2010
I HAVE A 07 CHEVY TAHOE THAT HAS THE SPECIAL POLICY #09239. EVERY TIME I TRY TO SUBMIT IT REJECTS ME. WHAT AM I DOING WRONG?
Re: SPECIAL POLICY 09239 - 09/20/2010
Does the VIN fall within the parameters?: 2007 Chevrolet Tahoe 7J100002-7J242238 7R100001-7R265666 And if it does, did you check the "special policy" box when submitting the claim?
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
SPECIAL POLICYS - 02/27/2008
IF YOU HAVE A (CODE-B) ON A SPECIAL POLICY... WOULD YOU USE THE SP# AGAIN FOR THE LABOR OP --- EXAMPLE: I HAVE A FAILED CYL HEAD WHICH WE CLAIMED AS SP#T5671 PER SP#07123, IT IS BACK FOR THE CYL HEAD --- DO I CODE IT AGAIN FOR T5671 OR UNDER #J0518
Re: SPECIAL POLICYS - 02/28/2008
If it a parts warranty (B claim) you would use the regular labor op for cyl head. If it is damage to other parts caused by the spec policy you would claim them under the spec policy labor op. THen you would have to h route it.
SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/04/2008
I've submit a handful of these so far, and a few of them have had the bolt & bushing siezed. Extra parts in net & HRoute or all parts in the $ amount and HRoute? Thanks!
Re: SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/18/2008
For the record, I put the extra parts in net & HRouted, and it got paid after rep review.
goodwill Special Policy - 01/16/2008
Here's a dandy! This needs to be "H" routed, but is special policy 07187, but just out on miles. The customer complained to Customer Assistance and also got the AVM involved and has GMPP. Would you submit claim as T5686 or N4180? Geez, choices, choic...
Re: goodwill Special Policy - 01/16/2008
Brain, Wow, you do have a dandy. You say it is just out by miles. Do you mean for the special policy? Do you have a case number ? Who authorized the repair- CAC or your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved...
Re: goodwill Special Policy - 01/16/2008
Reference WIR20070456 in GM messenger.should answere your questions and alot more pretaining to this special policy.
Re: goodwill Special Policy - 01/16/2008
Thanks Croooooozer.......Right on the money! The bulletin (which was on my managers desk) spells out exactly what I was looking for.
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: goodwill Special Policy - 01/16/2008
TIM, Yes, that's what I'll do. Just found out that I have one more issue to deal with, the parts dept has charged out the cluster. Now, gotta git that thang offn' there.... Cheers all,
Re: goodwill Special Policy - 01/17/2008
O.k. this is my thing that is sooo confusing about the special policy clusters. Frieght yes or no. I know on the special policy #07187A it saids it will pay $20.00 in net ( net is the amount that represents the amount allowed for excahnge in other words...
Re: goodwill Special Policy - 01/17/2008
I get my clusters from Technicar in Florida and they know about the special policy, and therefore they send out the clusters no charge- and no freight charges either.
Re: goodwill Special Policy - 01/17/2008
I always put the 20.00 admin fee in net, regardless. We are being given that amount to do the paperwork, etc. That's OURS!
Re: goodwill Special Policy - 01/17/2008
we order ours from specmo and We usually get charged a $20 frieght and since this policy has came out I dont understand. We sometimes have one and sometime we dont... Does the $20 on doc # 07187a signify the frieght??? Do we charge a frieght at all ??? ...
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through ...
coverage codes - 11/26/2007
Wow! Thanks sooo much! This information is huge! Jo
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: POWERTRAIN COVERAGE - 10/06/2008
Congrats on the baby, I hope everyone is doing well.
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service manager ...
Re: Diesel Coverage Clarification - 01/07/2009
H&K, For '07 & up you go in just like for Powertrain listing- and just above the Powertrain coverage is the Diesel coverage listing. Preface--Coverage Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that...
Re: Diesel Coverage Clarification - 01/07/2009
Thanks... what about 2006?
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
Re: Diesel Coverage Clarification - 01/07/2009
Thanks Mark!
Re: California Seletc Component Coverage - 07/07/2008
You can also check P&P 1.2.3.2 california emissions.scroll down and will give a list of covered componets.
Re: California Seletc Component Coverage - 07/08/2008
From the 03 CHevy suburban LTG under Preface, Forward, Intro, Coverage Codes Section: extended warranty coverage: Coverage Code Applicable To Federal Emission Warranty California Emission Warranty* Canadian Federal Emission Warranty E1 Select...
I've submit a handful of these so far, and a few of them have had the bolt & bushing siezed. Extra parts in net & HRoute or all parts in the $ amount and HRoute? Thanks!
Re: SPECIAL POLICY 06186 FRONT SUSPENSION CROSSMEMBER CORROSION - 03/18/2008
For the record, I put the extra parts in net & HRouted, and it got paid after rep review.
goodwill Special Policy - 01/16/2008
Here's a dandy! This needs to be "H" routed, but is special policy 07187, but just out on miles. The customer complained to Customer Assistance and also got the AVM involved and has GMPP. Would you submit claim as T5686 or N4180? Geez, choices, choic...
Re: goodwill Special Policy - 01/16/2008
Brain, Wow, you do have a dandy. You say it is just out by miles. Do you mean for the special policy? Do you have a case number ? Who authorized the repair- CAC or your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved...
Re: goodwill Special Policy - 01/16/2008
Reference WIR20070456 in GM messenger.should answere your questions and alot more pretaining to this special policy.
Re: goodwill Special Policy - 01/16/2008
Thanks Croooooozer.......Right on the money! The bulletin (which was on my managers desk) spells out exactly what I was looking for.
Re: goodwill Special Policy - 01/16/2008
I'd H-route the T labor op. It doesn't affect your report like the N labor op will.
Re: goodwill Special Policy - 01/16/2008
TIM, Yes, that's what I'll do. Just found out that I have one more issue to deal with, the parts dept has charged out the cluster. Now, gotta git that thang offn' there.... Cheers all,
Re: goodwill Special Policy - 01/17/2008
O.k. this is my thing that is sooo confusing about the special policy clusters. Frieght yes or no. I know on the special policy #07187A it saids it will pay $20.00 in net ( net is the amount that represents the amount allowed for excahnge in other words...
Re: goodwill Special Policy - 01/17/2008
I get my clusters from Technicar in Florida and they know about the special policy, and therefore they send out the clusters no charge- and no freight charges either.
Re: goodwill Special Policy - 01/17/2008
I always put the 20.00 admin fee in net, regardless. We are being given that amount to do the paperwork, etc. That's OURS!
Re: goodwill Special Policy - 01/17/2008
we order ours from specmo and We usually get charged a $20 frieght and since this policy has came out I dont understand. We sometimes have one and sometime we dont... Does the $20 on doc # 07187a signify the frieght??? Do we charge a frieght at all ??? ...
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through ...
coverage codes - 11/26/2007
Wow! Thanks sooo much! This information is huge! Jo
POWERTRAIN COVERAGE - 10/02/2008
Help!!! after being out a whole 6 months on disability (had a baby) i'm back and i'm not very familiar with power train coverage. Does anyone know where I can find info. on specific labor op. that fall into this catergory. Thank you in advance...
Re: POWERTRAIN COVERAGE - 10/02/2008
DOCUMENT ID 1879343 LIST LABOR OPS THAT ARE COVERED UNDER POWERTRAIN WARRANTY
Re: POWERTRAIN COVERAGE - 10/06/2008
Congrats on the baby, I hope everyone is doing well.
Re: POWERTRAIN COVERAGE - 10/06/2008
AAAhh...Thank you, we are all doin great,my new baby girl is a total sweetheart! thankfully...healthy as can be. Still adjusting to the little things back here on the desk... lol Thanks again for the comment...
Diesel Coverage Clarification - 01/07/2009
Could anyone tell me where I can find a Diesel Labor Operations list? Is it the same as the Powertrain Labor Ops? I know I need to be aware of what year the vehicle is in regard to the deductible, but would like a list in print for our service manager ...
Re: Diesel Coverage Clarification - 01/07/2009
H&K, For '07 & up you go in just like for Powertrain listing- and just above the Powertrain coverage is the Diesel coverage listing. Preface--Coverage Codes Tables--Introduction Also has the indicator when you look up the labor op. Wish they'd do that...
Re: Diesel Coverage Clarification - 01/07/2009
Thanks... what about 2006?
Re: Diesel Coverage Clarification - 01/07/2009
I think '06 and earlier, you just had to look up the labor op and check for the coverage code. Should be the same as '07 and up I'd think.
Re: Diesel Coverage Clarification - 01/07/2009
Thanks Mark!
Re: California Seletc Component Coverage - 07/07/2008
You can also check P&P 1.2.3.2 california emissions.scroll down and will give a list of covered componets.
Re: California Seletc Component Coverage - 07/08/2008
From the 03 CHevy suburban LTG under Preface, Forward, Intro, Coverage Codes Section: extended warranty coverage: Coverage Code Applicable To Federal Emission Warranty California Emission Warranty* Canadian Federal Emission Warranty E1 Select...
California Select Component Coverage - 07/07/2008
... last 8 of vin: 3G204747. On the vis it states it has: 84/70000 California Select Component coverage. New one for me to see. It's out of it's base California emissions. Svc Writer wants to know if the oxygen sensor would be covered under the select component...
Re: California Seletc Component Coverage - 07/07/2008
YOU SHOULD ACCESS SI (SERVICE INFORMATION) THROUGH DEALER WORLD, TYPE THE ENTIRE VIN IN AND ACCESS THE OWNER WARRANTY MANUAL FOR THE CORRECT INFO ON WHAT IS COVERED UNDER THE EMISSION WARRANTY. HOPE THIS HELPS. I THINK ALL SERVICE WRITERS SHOULD BECOME ...
Emission coverage for HD trucks - 11/22/2022
Emissions coverage for some of our larger trucks can become a bit more complicated when you are dealing with vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you...
Powertrain coverage code table - 06/27/2023
has anyone else noticed the powertrain coverage code table has been removed?
TRANSMITTER COVERAGE - 03/27/2023
HI YALL. QUICK QUESTION ARE KEY FOB/TRANSMITTERS COVERED UNDER CPO LIMITED WARRANTY? IT WAS PUT UNDER WARRANTY SO BEFORE I GO AND SUBMIT IT BECAUSE I THOUGHT THEY WERE ONLY COVERED UNDER NEW VEHICLE BUMPER TO BUMPER. THANKS!!!
towing and courtesy transportation coverage - 12/22/2021
... admitted it wasnt really clear based on our docs. so in typical GM fashion there is not ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... they crack for some reason,,,but the manifold itself is fine. some say you can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or...
special bulletins - 06/16/2021
are you able to run olh labor time for special bulletins
seal and gasket coverage - 08/19/2020
0-6 months no coverageFormat: Article
Parts Expediting Coverage Help - 09/27/2019
... freight for having it shipped as long as the total is under a $100? I called our Warranty Specialist to see if there were any exceptions being given while the strike is going on. She hadn't been told anything along those lines. Any...
Forum - 05/11/2018
I called our Warranty Specialist and of course she was out on vacation at the time. She left a number for another specialist. That specialist told me to H-route with an explanation. When I submitted, it rejected for being within Service...
CPO POWERTRAIN COVERAGE - 09/10/2018
... must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Powertrain Coverage Definition - 11/17/2017
Hi,What is GM's definition for what should be covered under powertrain? Our understanding/general rule of thumb was that components that are inside of an engine or transmission were powertrain. We have a 15 Tahoe that needs a fuel injector. ...
"Special Circumstances" Rental Help - 03/08/2019
... was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to provide a rental to him if we were unable to and that...
Wiper Blades coverage? - 05/07/2019
Article in JLWarranty News, Components & Services w/ Limited Coverage, April 2019 issue, states "Wiper blades have limied coverage as well, While not published, it is reported that wiper blades are covered for only 12 months." Question is, unlimited...
durastop brake pads one time replacement - 03/26/2019
what special authorization and transaction type do you use for thisFormat: Article
COVERAGE FOR PROGRAMMING MODULES - 10/16/2018
ARE ALL MODULES PROGRAMMED AS BUMPER TO BUMPER REPAIR? ON ANOTHER CAR-LINE BRAND I USED TO DO, IF THE MODULE WAS COVERED UNDER POWERTRAIN OR 8/80 FEDERAL EMISSIONS, THEN REPROGRAMMING THE MODULE WAS COVERED FOR THE SAME AMOUNT OF TIME SINCE REPAIR ...
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
Re: J6354 - 03/10/2009
... Reprogramming that is not emission related will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: transaction type - 02/08/2010
[quote] GMNL16173: What transaction type is used for a special policy coverage? I have tried zreg, zfat & zssp & I am unable to find info in user manual. Can someone help me? Please? [/quote] USE ZREG AND SPOL AND IT WILL PROCESS
Re: Emissions Warranty - 04/16/2010
In labor time guide go to: Preface-Preface-Introduction-Coverage Codes and it tells the coverage parameters for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for th...
Re: HYBRID WARRANTY - 08/19/2009
Is there a document for hybrids like the one for powertrain coverage?
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
IT WILL BE LISTED IN SI UNDER THE YEAR MAKE, MODEL/LABOR TIME GUIDE/PREFACE/COVERAGE CODES/INTRODUCTION/COVERAGE CODES.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
... last 8 of vin: 3G204747. On the vis it states it has: 84/70000 California Select Component coverage. New one for me to see. It's out of it's base California emissions. Svc Writer wants to know if the oxygen sensor would be covered under the select component...
Re: California Seletc Component Coverage - 07/07/2008
YOU SHOULD ACCESS SI (SERVICE INFORMATION) THROUGH DEALER WORLD, TYPE THE ENTIRE VIN IN AND ACCESS THE OWNER WARRANTY MANUAL FOR THE CORRECT INFO ON WHAT IS COVERED UNDER THE EMISSION WARRANTY. HOPE THIS HELPS. I THINK ALL SERVICE WRITERS SHOULD BECOME ...
Emission coverage for HD trucks - 11/22/2022
Emissions coverage for some of our larger trucks can become a bit more complicated when you are dealing with vehicles with a GVWR > 8500lbs. When you see a E2 emissions indicator for them you would normally be thinking 8/80,,,but when you...
Powertrain coverage code table - 06/27/2023
has anyone else noticed the powertrain coverage code table has been removed?
TRANSMITTER COVERAGE - 03/27/2023
HI YALL. QUICK QUESTION ARE KEY FOB/TRANSMITTERS COVERED UNDER CPO LIMITED WARRANTY? IT WAS PUT UNDER WARRANTY SO BEFORE I GO AND SUBMIT IT BECAUSE I THOUGHT THEY WERE ONLY COVERED UNDER NEW VEHICLE BUMPER TO BUMPER. THANKS!!!
towing and courtesy transportation coverage - 12/22/2021
... admitted it wasnt really clear based on our docs. so in typical GM fashion there is not ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... they crack for some reason,,,but the manifold itself is fine. some say you can claim coverage for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or...
special bulletins - 06/16/2021
are you able to run olh labor time for special bulletins
seal and gasket coverage - 08/19/2020
0-6 months no coverageFormat: Article
Parts Expediting Coverage Help - 09/27/2019
... freight for having it shipped as long as the total is under a $100? I called our Warranty Specialist to see if there were any exceptions being given while the strike is going on. She hadn't been told anything along those lines. Any...
Forum - 05/11/2018
I called our Warranty Specialist and of course she was out on vacation at the time. She left a number for another specialist. That specialist told me to H-route with an explanation. When I submitted, it rejected for being within Service...
CPO POWERTRAIN COVERAGE - 09/10/2018
... must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?...
Special Program Labor Operations help cards? - 09/12/2018
Do you know when these will update to include 2019 vehicles? I'm not sure the "2017 and newer" listings include 2019 vehicles. One Advisor told me that he thought the 2019 Buicks will only have 1 Maintenance service. I couldn't find ...
Powertrain Coverage Definition - 11/17/2017
Hi,What is GM's definition for what should be covered under powertrain? Our understanding/general rule of thumb was that components that are inside of an engine or transmission were powertrain. We have a 15 Tahoe that needs a fuel injector. ...
"Special Circumstances" Rental Help - 03/08/2019
... was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to provide a rental to him if we were unable to and that...
Wiper Blades coverage? - 05/07/2019
Article in JLWarranty News, Components & Services w/ Limited Coverage, April 2019 issue, states "Wiper blades have limied coverage as well, While not published, it is reported that wiper blades are covered for only 12 months." Question is, unlimited...
durastop brake pads one time replacement - 03/26/2019
what special authorization and transaction type do you use for thisFormat: Article
COVERAGE FOR PROGRAMMING MODULES - 10/16/2018
ARE ALL MODULES PROGRAMMED AS BUMPER TO BUMPER REPAIR? ON ANOTHER CAR-LINE BRAND I USED TO DO, IF THE MODULE WAS COVERED UNDER POWERTRAIN OR 8/80 FEDERAL EMISSIONS, THEN REPROGRAMMING THE MODULE WAS COVERED FOR THE SAME AMOUNT OF TIME SINCE REPAIR ...
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
Re: J6354 - 03/10/2009
... Reprogramming that is not emission related will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: transaction type - 02/08/2010
[quote] GMNL16173: What transaction type is used for a special policy coverage? I have tried zreg, zfat & zssp & I am unable to find info in user manual. Can someone help me? Please? [/quote] USE ZREG AND SPOL AND IT WILL PROCESS
Re: Emissions Warranty - 04/16/2010
In labor time guide go to: Preface-Preface-Introduction-Coverage Codes and it tells the coverage parameters for the different Emissions codes. You find out if specific items are covered under the labor op- it shows coverage codes just like for th...
Re: HYBRID WARRANTY - 08/19/2009
Is there a document for hybrids like the one for powertrain coverage?
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
IT WILL BE LISTED IN SI UNDER THE YEAR MAKE, MODEL/LABOR TIME GUIDE/PREFACE/COVERAGE CODES/INTRODUCTION/COVERAGE CODES.
Powertrain Labor Operations - 11/20/2007
Powertrain labor operation information may be found in SI: select the vehicle or enter VIN>select LTG>preface>coverage codes>introduction>powertrain coverage codes. The document provides coverage indicators P & P1 and a listing of labor operations.
HYBRID WARRANTY - 02/06/2008
IS THERE ANY DOCUMENTATION FOR THE HYBRID WARRANTY COVERAGE OUT IN PRINT YET ??
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Towing on a Emissions Repair - 10/02/2017
I am trying to locate in writing... if towing is covered with a emissions coverage repair??
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
GMCPP72/100P - 03/20/2017
Can someone tell me what this coverage is ????
Buyback Warranty - 03/18/2024
What is the Buyback Warranty coverage?
Forum - 03/30/2020
... Bulletin, 11-00-89-005N (3/2019), states the following within the Goodwill section: "Component Coverage Letter (CCL) is an issued letter that extends coverage of a designated vehicle component for a specific time frame". Refer to IVH for specific time/mileage...
Forum - 09/06/2022
An additional resource to check out - click here to watch the Emissions Warranty Coverage Video.
Forum - 08/15/2023
Thanks for the additional information! It appears as though the Emission Limited Warranty Coverage (Coverage Code E) for this VIN is valid through 7/11/2025 or 50,134 miles (Federal Emissions-5/50). Based on a current mileage of 63,446, the vehicle is...
Forum - 08/16/2023
Fran, If you look at your coverage table for your vehicle you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle...
What Would You Do - 06/15 - 06/02/2015
Repair As Written - Many bulletins, special coverages, recalls, and basic repair procedures within SI, contain documentation stating that certain components, e.g. bolts, must be installed when replacing the failed/suspect component. Take for example...
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Forum - 10/16/2019
... you Hroute it you reference the policy. The system will recognize the end of the coverage on the special policy and reject. Other than that I appreciate you looking into this kristen. That is the process we have been following....
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
... have and if it is a on going problem with the vehicle that directly pertains to a fix with that special labor op....
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Sevrice Programming System? - 03/22/2017
I get some codes from Techs that are S----. In bulleting 06-08-47-001M, it lists this as a description of "Special SPS Sequential Reprogramming event that generates a Warranty Claim Code". When is this appropriate? What is an Special...
Forum - 09/28/2017
... air bag inflator, it will be needed to return the used air bag inflator. The box contains special shipping instructions for the packaging and return of the used air bag inflator. For USA Dealers Only: Follow the special shipping instructions that are...
Forum - 02/07/2020
PZEV and Emissions Select State coverage only applies in a CA compliant state. If it is not registered in a PZEV state the coverage is invalid. Also the coverage is invalid due to the warranty block. Select component coverage (if it has it) would be applicable...
What Would You Do - 02/20 - 01/29/2020
... Warranty had expired, but the Emissions, PZEV Emissions, and Emission Select State Component coverages of 15 years/150,000 were still in effect. IVH also showed “BT” Branded Title in the Warranty Block section, with an effective date...
2023 Colorado/Canyon Battery - 08/01/2023
... not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in LTG to help.I have not received a response from my warranty specialist on how to proceed. Any...
Forum - 01/18/2022
... off door handles and the like,,,,i usually only pay them extra for like the decals you noted or special attachments like the tonneau cover,,,on some the nameplates will break and i pay them P&L on those. Body shops want to get paid for...
Forum - 02/15/2024
In the past I have had my warranty support specialist be able to tell me even though it was straight time that I could only claim a certain amount in the base time and the rest had to go into OLH. I would see if they can tell you a limit. Yes the waiting...
Forum - 03/08/2024
... Chevy because they have had concerns several times on a specific thing. It is a component Coverage Letter. Component Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time...
Forum - 08/17/2022
The E coverage tables are in LTG, Preface, Coverage code tables, Emissions coverage table. Since you are in NY it might make sense to you but for those of us not in a CA emissions state this causes massive headaches because GM is painfully inconsistent...
IS THERE ANY DOCUMENTATION FOR THE HYBRID WARRANTY COVERAGE OUT IN PRINT YET ??
Re: What Would You Do - 01/16 - 01/19/2016
The VIS shows that this is a diesel truck. The labor operation has a coverage code E on it. On the chart under coverage codes it shows 5/50 coverage for that labor operation for diesel trucks, so I would still submit it as ZREG, covered under the Emission...
Towing on a Emissions Repair - 10/02/2017
I am trying to locate in writing... if towing is covered with a emissions coverage repair??
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
GMCPP72/100P - 03/20/2017
Can someone tell me what this coverage is ????
Buyback Warranty - 03/18/2024
What is the Buyback Warranty coverage?
Forum - 03/30/2020
... Bulletin, 11-00-89-005N (3/2019), states the following within the Goodwill section: "Component Coverage Letter (CCL) is an issued letter that extends coverage of a designated vehicle component for a specific time frame". Refer to IVH for specific time/mileage...
Forum - 09/06/2022
An additional resource to check out - click here to watch the Emissions Warranty Coverage Video.
Forum - 08/15/2023
Thanks for the additional information! It appears as though the Emission Limited Warranty Coverage (Coverage Code E) for this VIN is valid through 7/11/2025 or 50,134 miles (Federal Emissions-5/50). Based on a current mileage of 63,446, the vehicle is...
Forum - 08/16/2023
Fran, If you look at your coverage table for your vehicle you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle...
What Would You Do - 06/15 - 06/02/2015
Repair As Written - Many bulletins, special coverages, recalls, and basic repair procedures within SI, contain documentation stating that certain components, e.g. bolts, must be installed when replacing the failed/suspect component. Take for example...
Re: DMA PRE AUTH - 01/14/2013
We just got a new warranty specialist and her and our DMA don't agree on the submission end of it. Our DMA would have me submit the claim and let it reject and then we would send her the form. The prior specialist would pay the claim once the DMA approved...
Forum - 10/16/2019
... you Hroute it you reference the policy. The system will recognize the end of the coverage on the special policy and reject. Other than that I appreciate you looking into this kristen. That is the process we have been following....
Re: GMPP-BULLETIN (CLAIM REJECT CLERIFICATION) - 12/05/2008
... have and if it is a on going problem with the vehicle that directly pertains to a fix with that special labor op....
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: What Would You Do - 08/15 - 08/20/2015
I WOULD USE THE REPLACE TRANSMISSION LOP SINCE THE SPECIAL POLICY IS FOR THE REPLACEMENT OF ONLY THE 3-5-REVERSE WAVE PLATE NOT FOR THE REPLACEMENT OF THE TRANSMISSION. THE LABOR OP FOR THE SPECIAL POLICY WOULDN'T SHOW THE CORRECT REPAIR DONE.
Sevrice Programming System? - 03/22/2017
I get some codes from Techs that are S----. In bulleting 06-08-47-001M, it lists this as a description of "Special SPS Sequential Reprogramming event that generates a Warranty Claim Code". When is this appropriate? What is an Special...
Forum - 09/28/2017
... air bag inflator, it will be needed to return the used air bag inflator. The box contains special shipping instructions for the packaging and return of the used air bag inflator. For USA Dealers Only: Follow the special shipping instructions that are...
Forum - 02/07/2020
PZEV and Emissions Select State coverage only applies in a CA compliant state. If it is not registered in a PZEV state the coverage is invalid. Also the coverage is invalid due to the warranty block. Select component coverage (if it has it) would be applicable...
What Would You Do - 02/20 - 01/29/2020
... Warranty had expired, but the Emissions, PZEV Emissions, and Emission Select State Component coverages of 15 years/150,000 were still in effect. IVH also showed “BT” Branded Title in the Warranty Block section, with an effective date...
2023 Colorado/Canyon Battery - 08/01/2023
... not compatible with Labour Code. (LTG Pub)The bulletin says it applies to all models and this is a special labour code for PIT5966B, so there is nothing in LTG to help.I have not received a response from my warranty specialist on how to proceed. Any...
Forum - 01/18/2022
... off door handles and the like,,,,i usually only pay them extra for like the decals you noted or special attachments like the tonneau cover,,,on some the nameplates will break and i pay them P&L on those. Body shops want to get paid for...
Forum - 02/15/2024
In the past I have had my warranty support specialist be able to tell me even though it was straight time that I could only claim a certain amount in the base time and the rest had to go into OLH. I would see if they can tell you a limit. Yes the waiting...
Forum - 03/08/2024
... Chevy because they have had concerns several times on a specific thing. It is a component Coverage Letter. Component Coverage Letter (CCL) – Letter issued extending coverage of a designated vehicle component for a specific time...
Forum - 08/17/2022
The E coverage tables are in LTG, Preface, Coverage code tables, Emissions coverage table. Since you are in NY it might make sense to you but for those of us not in a CA emissions state this causes massive headaches because GM is painfully inconsistent...
ECM replacement on a diesel - 08/15/2023
... btw they stink) this is what it says, and according to WSC the ECM is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage...
Forum - 01/28/2020
... DuraStop) Warranty Statement is available in Parts P&P Article 1.1.12. The article defines coverages for parts purchased prior to April 1, 2018 (including those that carry the brake pad and shoe limited lifetime warranty that includes wear out coverage)....
Forum - 04/25/2018
... described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. rmello: The coverage is listed as "Voltec Component Limited Warranty" in IVH with your 2016 Chevrolet Volt example....
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
There is a little bit of information regarding a Component Coverage Letter (CCL) contained in the Empowerment Bulletin (11-00-89-005H). Component Coverage Letters are a goodwill tool processed by the Customer Assistance Center or DMA. A CCL provides...
HYBRID WARRANTY - 02/06/2008
... described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. For 2008 Hybrid owners requiring more comprehensive coverage than that provided under this Hybrid warranty, a GM Protection...
Listings for: CA-Fed Emission vs Select Emission components - 12/04/2008
Looking thru P&P for a listing of both coverage code E & also coverage code E1 E2..... found page 92 for Emission Warranty Components list - but looking for "Select" listing of components covered.... is there such a thing ??
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
I had this same question. I called the local Caddy dealer who said that the vehicle is covered bumper to bumoper same guidelines as any cert. used veh. just longer period, no damage coverage, no maitnance coverage.
Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
If you look in LTG under the 05 Cobalt it does have the power train coverage listing in the preface, like for the 07 vehicles. Not sure if it's all the same or any differences from 07 coverages.
Re: Freight - 05/10/2016
... expenses are limited to one day of rental coverage. GM Part(s) obtained from GM through Customer Special Order-3 (CSO-3) shipping: When claiming expenses incurred for express shipping, courtesy transportation expenses are limited to two days of rent...
Forum - 08/24/2017
... Manual provide helpful info re: PZEV & California Emissions. 15/150,000 PZEV Limited Warranty Coverage is valid on those vehicles registered in PZEV states. Eligible states vary per model year. For the 2016-2017 model years that includes; California,...
Forum - 02/14/2017
Though I couldn't find it in the most recent P&P, it used to say something like seals and gaskets have the same coverage as the parts the are associated with. Another example would be the cat converter gaskets have the same coverage and LOP as the...
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
It looks like the customer received a component coverage letter for the HVAC system on their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
Forum - 04/25/2018
How does "Hybrid" coverage show on the VISS / How is it listed ??? because I have a claim at this moment on a 2016 Chevrolet Volt - 1G1RC6S57GU132078 that my advisor states the LOP#8460670 which shows coverage code H should be covered but I dont see...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
Forum - 11/21/2017
Couple different references for Powertrain Warranty coverage: Service P&P Article 1.1.1.1 (2017 MY) or 1.1.1.2 (2016 MY). Refer to the attached Limited Warranty and Owner Assistance Information Guides. This information is also available within SI...
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Forum - 10/13/2017
... I submitted a Concern Not Duplicated claim on a vehicle that is out of Bumper-to-Bumper coverage. It has Emiss Select Component, Powertrain, and Corrosion coverages still applicable. I submitted 8469959-Transmission Concern not Duplicated...
Forum - 10/31/2017
... are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. How do we know if CCND's are covered under...
Forum - 02/11/2019
We have had to 'gently' remind these customers, that keeping the undercarriage clean of corrosive mud can affect coverages. We once had to deny coverage on transfer case, due to finding coal mud IN the case. He paid to have transfer case replaced and...
Forum - 03/01/2019
... by the Cover Code E. Emission Select State Component Ltd Warranty is represented by the Coverage Code E1. Emission Select Component Ltd Wty is represented by the Coverage Code E2. Just want to make sure that is correct? Please advise. Thank yo...
Forum - 12/06/2018
... to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has a parts replacement warranty quick reference card. I highly recommend...
... btw they stink) this is what it says, and according to WSC the ECM is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage...
Forum - 01/28/2020
... DuraStop) Warranty Statement is available in Parts P&P Article 1.1.12. The article defines coverages for parts purchased prior to April 1, 2018 (including those that carry the brake pad and shoe limited lifetime warranty that includes wear out coverage)....
Forum - 04/25/2018
... described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. rmello: The coverage is listed as "Voltec Component Limited Warranty" in IVH with your 2016 Chevrolet Volt example....
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
There is a little bit of information regarding a Component Coverage Letter (CCL) contained in the Empowerment Bulletin (11-00-89-005H). Component Coverage Letters are a goodwill tool processed by the Customer Assistance Center or DMA. A CCL provides...
HYBRID WARRANTY - 02/06/2008
... described under "New Vehicle Limited Warranty" are not extended or altered because of this special Hybrid Component Warranty. For 2008 Hybrid owners requiring more comprehensive coverage than that provided under this Hybrid warranty, a GM Protection...
Listings for: CA-Fed Emission vs Select Emission components - 12/04/2008
Looking thru P&P for a listing of both coverage code E & also coverage code E1 E2..... found page 92 for Emission Warranty Components list - but looking for "Select" listing of components covered.... is there such a thing ??
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
I had this same question. I called the local Caddy dealer who said that the vehicle is covered bumper to bumoper same guidelines as any cert. used veh. just longer period, no damage coverage, no maitnance coverage.
Re: 60/60000 powertrain U.S. limited warranty - 03/13/2009
If you look in LTG under the 05 Cobalt it does have the power train coverage listing in the preface, like for the 07 vehicles. Not sure if it's all the same or any differences from 07 coverages.
Re: Freight - 05/10/2016
... expenses are limited to one day of rental coverage. GM Part(s) obtained from GM through Customer Special Order-3 (CSO-3) shipping: When claiming expenses incurred for express shipping, courtesy transportation expenses are limited to two days of rent...
Forum - 08/24/2017
... Manual provide helpful info re: PZEV & California Emissions. 15/150,000 PZEV Limited Warranty Coverage is valid on those vehicles registered in PZEV states. Eligible states vary per model year. For the 2016-2017 model years that includes; California,...
Forum - 02/14/2017
Though I couldn't find it in the most recent P&P, it used to say something like seals and gaskets have the same coverage as the parts the are associated with. Another example would be the cat converter gaskets have the same coverage and LOP as the...
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
I ran across that before. My service advisor didn't double check the labor op for coverage under the particular model year and it turned out that the op was dropped from the powertrain coverage! Lesson learned, never assume anything!
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
It looks like the customer received a component coverage letter for the HVAC system on their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this...
NEW 7 DIGIT Labor codes - 03/05/2013
Noticed the new 7 digit labor codes today and went to verify coverage at GMPP cares online....however GMPP doesn't accept anything but the old 5 digit codes which are no where to be found now....hmmmmm Called GMPP and even they were stumped as to when...
Forum - 04/25/2018
How does "Hybrid" coverage show on the VISS / How is it listed ??? because I have a claim at this moment on a 2016 Chevrolet Volt - 1G1RC6S57GU132078 that my advisor states the LOP#8460670 which shows coverage code H should be covered but I dont see...
Forum - 08/09/2018
I love the powertrain coverage search under resources. Just have your labor op ready and it will determine coverage. We're all here to help each other. Hope this will help you .
Forum - 06/05/2018
While reviewing the June release of the Powertrain Coverage Code Table I came across several CCND labor operations. It appears as though the following CCND labor operations have been included in the Powertrain Coverage Code Table for the past couple of...
Forum - 11/21/2017
Couple different references for Powertrain Warranty coverage: Service P&P Article 1.1.1.1 (2017 MY) or 1.1.1.2 (2016 MY). Refer to the attached Limited Warranty and Owner Assistance Information Guides. This information is also available within SI...
Forum - 11/27/2017
I always CTL F in the Powertrain Coverage chart with the labor operation. If you enter it and it doesn't come up then it's not covered. Also, beware of when there are model year limits on the coverages. Sometimes it shows only good for...
Forum - 10/13/2017
... I submitted a Concern Not Duplicated claim on a vehicle that is out of Bumper-to-Bumper coverage. It has Emiss Select Component, Powertrain, and Corrosion coverages still applicable. I submitted 8469959-Transmission Concern not Duplicated...
Forum - 10/31/2017
... are covered when out of Bumper-to-bumper? CCND labor operations are NOT in the Powertrain coverage list, except 4069919. And when I submitted 8469959 (NOT in Powertrain coverage list) it accepted. How do we know if CCND's are covered under...
Forum - 02/11/2019
We have had to 'gently' remind these customers, that keeping the undercarriage clean of corrosive mud can affect coverages. We once had to deny coverage on transfer case, due to finding coal mud IN the case. He paid to have transfer case replaced and...
Forum - 03/01/2019
... by the Cover Code E. Emission Select State Component Ltd Warranty is represented by the Coverage Code E1. Emission Select Component Ltd Wty is represented by the Coverage Code E2. Just want to make sure that is correct? Please advise. Thank yo...
Forum - 12/06/2018
... to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has a parts replacement warranty quick reference card. I highly recommend...
Forum - 09/16/2019
I've always been told the software coverage applies to the component coverage. GM's submission system disagrees with me from time to time. I have made that argument and gotten something paid but I don't have anything that I can give you to prove it.
Select State/California Emissions - 05/10/2019
... Limited Warranty (E1), if the vehicle isn't registered in a qualifying state, there isn't coverage. Correct? Does GM put it on the dealer to find out where the vehicle is registered? I've never had the DBC ask me the vehicle's registration...
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 06/17/2022
... by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the...
Forum - 10/14/2020
... and will show at the bottom of the warranty submission screen for the RO as "Misc" For Special Coverages mak sure after you use the transaction type as F (zreg) you click the SPOL box that pops up otherswise it will reject saying out of warranty. If...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
What Would You Do - 05/21 - 04/29/2021
... bulletin is preceded by the following text: For vehicles repaired under the base Emission warranty coverage (Code E), use the labor operation (included in the bulletin). A Warranty Administration Program member recently posted an inquiry on the...
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 01/28/2020
If it's a special policy reimbursement and still within the time limits you do not have to do a PET
customer reimbursement claim - 12/20/2019
looking for the process for customer reimbursement for repairs that were paid (customer pay) but is now a special policy
customer reimbursement claim - 12/20/2019
looking for the process for customer reimbursement for repairs that were paid (customer pay) but is now a special policy
Forum - 10/31/2023
thanks so much. Having trouble getting a hold of my warranty specialist. Assuming because of the strike. Appreciate your help!
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 10/01/2019
This was in the October newsletter. I am assuming it applies to every special policy.
Forum - 02/04/2019
5/100,000 powertrain coverage through 2015MY. 2016 through current model year: 5/60,000 powertrain coverage (6/70,000 for Buick and Cadillac). Always confirm VIN specific coverage through IVH.
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
W...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
Re: rentals and parts expidite - 09/09/2013
I have notes from a conference call with other dealerships in the western region with my warranty support specialist Jill Campbell. Notes are back from April of 2012, but I'm sure it still holds true. Overnight freight and 1 day of rental is okay. 2-3...
Re: DMA Authorization Form - 12/14/2010
My warranty specialist mentioned some form to me once that the FOM can send them when they authorize something so the specialist knows it's ok'd by the FOM. I mentioned to our FOM and he kinda shrugged it off. Don't know if this is the form you're talking...
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... information and want to make sure I'm coding them correctly. Person A says you use 9090 ONLY for special policy repairs; Person B says you use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states...
DMA PRE-APPROVAL - 10/14/2015
... document attached and it rejected. I have been working on this since September 24. The warranty specialist keeps rejecting the claim. I thought the DMA was over the specialists. Has anyone had a similar problem? I don't understand why my DMA can't...
Re: J6354 - 03/25/2009
... a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 05/07/2009
THANK YOU!
I've always been told the software coverage applies to the component coverage. GM's submission system disagrees with me from time to time. I have made that argument and gotten something paid but I don't have anything that I can give you to prove it.
Select State/California Emissions - 05/10/2019
... Limited Warranty (E1), if the vehicle isn't registered in a qualifying state, there isn't coverage. Correct? Does GM put it on the dealer to find out where the vehicle is registered? I've never had the DBC ask me the vehicle's registration...
Forum - 01/17/2020
Converters are typically "Emissions Select component" coverage. If the opcodes are not on the powertrain list then it must be inside 8/80 or whatever the E2 limits are for that vehicle. You have to be very careful because some of those have different...
Forum - 06/17/2022
... by the parts department with dates ordered and status,,,document if the owner had insurance coverage and if so has it expired for rental coverage,,,use labor op 0600098...amount goes in net with comments and ser mgr auth explaining the situation on the...
Forum - 10/14/2020
... and will show at the bottom of the warranty submission screen for the RO as "Misc" For Special Coverages mak sure after you use the transaction type as F (zreg) you click the SPOL box that pops up otherswise it will reject saying out of warranty. If...
owners manual - 03/17/2021
We have a special circumstance here and I cant find the labor op for an owners manual??
What Would You Do - 05/21 - 04/29/2021
... bulletin is preceded by the following text: For vehicles repaired under the base Emission warranty coverage (Code E), use the labor operation (included in the bulletin). A Warranty Administration Program member recently posted an inquiry on the...
Forum - 04/07/2021
Thank you for bringing that to my attention! I will get the Special Program Labor Operations Reference Card updated with the latest information.
Forum - 01/28/2020
If it's a special policy reimbursement and still within the time limits you do not have to do a PET
customer reimbursement claim - 12/20/2019
looking for the process for customer reimbursement for repairs that were paid (customer pay) but is now a special policy
customer reimbursement claim - 12/20/2019
looking for the process for customer reimbursement for repairs that were paid (customer pay) but is now a special policy
Forum - 10/31/2023
thanks so much. Having trouble getting a hold of my warranty specialist. Assuming because of the strike. Appreciate your help!
Forum - 07/27/2023
The Powertrain coverage is under each labor op as Coverage code P. Just like the emissions coverages show up.
Forum - 10/01/2019
This was in the October newsletter. I am assuming it applies to every special policy.
Forum - 02/04/2019
5/100,000 powertrain coverage through 2015MY. 2016 through current model year: 5/60,000 powertrain coverage (6/70,000 for Buick and Cadillac). Always confirm VIN specific coverage through IVH.
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
W...
Forum - 06/04/2018
Look up the "Special Program Labor Ops" help card on this site. It has been my best friend, on these hard to find ops
Re: rentals and parts expidite - 09/09/2013
I have notes from a conference call with other dealerships in the western region with my warranty support specialist Jill Campbell. Notes are back from April of 2012, but I'm sure it still holds true. Overnight freight and 1 day of rental is okay. 2-3...
Re: DMA Authorization Form - 12/14/2010
My warranty specialist mentioned some form to me once that the FOM can send them when they authorize something so the specialist knows it's ok'd by the FOM. I mentioned to our FOM and he kinda shrugged it off. Don't know if this is the form you're talking...
Re: Complimentary Maintenance letter labor op ??? - 02/17/2011
It might be Z7091 which is under the Empowerment Guidelines but I would probably double check with an email to your warranty specialist.
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Applying concern and cause codes effectively -- 9090 - 02/09/2016
... information and want to make sure I'm coding them correctly. Person A says you use 9090 ONLY for special policy repairs; Person B says you use 9090 for any published item (Special Policy, PIP, PIT, PIC, etc.) that has a published labor op or states...
DMA PRE-APPROVAL - 10/14/2015
... document attached and it rejected. I have been working on this since September 24. The warranty specialist keeps rejecting the claim. I thought the DMA was over the specialists. Has anyone had a similar problem? I don't understand why my DMA can't...
Re: J6354 - 03/25/2009
... a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be used. The labor operation to be used for claims relating to emission-related reprogramming...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 05/07/2009
THANK YOU!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/16/2009
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
I am finding the powertrain coverage lookup very helpful. Thank you. I have used it several times.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
Powertrain coverage lookup--AWESOME!!!! I have used this several times & has been very helpful. Thank you!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: GOODWILL - 09/29/2009
I HAVE GOT PAID FOR GOODWILL ON SPECIAL POLICYS BEFORE - JUST DEPENDS ON YOUR REP I GUESS
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
DID THAT, CHECKED OFF SPECIAL POLICY BUT NO GO. ANY OTHER SUGGESTIONS?
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
Re: Global Warranty Management - 01/06/2010
... if there will no longer be any H-routing? We recently were assigned a warranty specialist who handles our H-routes (not the AVM). How will this change? I know there is a place for wholesale authorization in GWM. Does this still get reviewed by t...
Re: Convertor letter - 10/19/2009
Thank you! I searched in SI and found the special policy.
Re: New DVM - 10/30/2009
I WONDER IF THAT IS WHAT (AS PER G_0000041607) THEY CONSIDER: THE WARRANTY SPECIALIST ASSIGNED TO YOUR DEALERSHIP ??
Re: Exterior Roof Panel - 06/09/2008
From past experience have used same labor on special policies and h-routed.would think recall's would fall under same guide line.might call DBC to confirm.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: OVERNIGHT / LOCAL FREIGHT - 06/02/2008
... either. I have been told that past base warranty Claim Type B,C,N and goodwill are eligible. Special Policy and Recalls are not. Haven't had any problems with claim payment with these guidelines. Also remember rental more than one day will reject...
Re: COMPONENT LETTER - 05/16/2008
... Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and GMPP Mechanical Coverage. **Labor operation tool: Z7091: non warranty and incidental expense ($1000 max) Z7920:...
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
What Would You Do - 08/18 - 07/23/2018
... model year vehicle has approximately 5,600 miles on the odometer. The bumper-to-bumper warranty coverage expired in 2017, but has powertrain coverage remaining. How should the warranty administrator proceed with this transaction? ...
Forum - 07/26/2018
... within Service Workbench. It provides the following info (CBG CPO Maintenance example): Coverage that is highlighted in green indicates valid coverage, including the end date/odometer, and the number of visits remaining (2 of 2 visits...
Forum - 04/25/2018
... at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the vehicle's limited warranty and owner assistance information...
Forum - 04/25/2018
I just checked the VISS & I do see the Voltec Coverage but my claim rejected for the odometer reading which is 40,351 ???
2018 Official Warranty Guide - 12/29/2017
Order the 2018 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Order Guide
Forum - 10/16/2017
The powertrain coverage resource tool is so helpful. I use it many time throughout the day.
Forum - 02/04/2019
There is a good printable warranty coverage guideline for model years 2011-2019 in the help card resources
Forum - 10/18/2018
... events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor generator power inverter module reprogramming (2810295)...
Forum - 10/18/2018
Information on this coverage is being published in the November edition of the Warranty News, but in the meantime detail regarding the incandescent bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section...
Great help. I had an issue for coverage under pwr train. Plugged in 3 lbr ops. all covered. That was alot easier than second guessing and getting rejected.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
I am finding the powertrain coverage lookup very helpful. Thank you. I have used it several times.
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/10/2009
Powertrain coverage lookup--AWESOME!!!! I have used this several times & has been very helpful. Thank you!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/11/2009
I have a quick question about the powertrain coverage. My boss ahs me second guessing myself, but can i submit for a parts pick up from another dealer for a powertrain warranty covered repair? Anyone who may know, please let me know. Thanks!
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: GOODWILL - 09/29/2009
I HAVE GOT PAID FOR GOODWILL ON SPECIAL POLICYS BEFORE - JUST DEPENDS ON YOUR REP I GUESS
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
DID THAT, CHECKED OFF SPECIAL POLICY BUT NO GO. ANY OTHER SUGGESTIONS?
Re: transaction type - 02/08/2010
Right after you type in the ZREG, the next column put in a question mark, hit enter, and it will give you the options (one is for special policy) and select it.
Re: Global Warranty Management - 01/06/2010
... if there will no longer be any H-routing? We recently were assigned a warranty specialist who handles our H-routes (not the AVM). How will this change? I know there is a place for wholesale authorization in GWM. Does this still get reviewed by t...
Re: Convertor letter - 10/19/2009
Thank you! I searched in SI and found the special policy.
Re: New DVM - 10/30/2009
I WONDER IF THAT IS WHAT (AS PER G_0000041607) THEY CONSIDER: THE WARRANTY SPECIALIST ASSIGNED TO YOUR DEALERSHIP ??
Re: Exterior Roof Panel - 06/09/2008
From past experience have used same labor on special policies and h-routed.would think recall's would fall under same guide line.might call DBC to confirm.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: OVERNIGHT / LOCAL FREIGHT - 06/02/2008
... either. I have been told that past base warranty Claim Type B,C,N and goodwill are eligible. Special Policy and Recalls are not. Haven't had any problems with claim payment with these guidelines. Also remember rental more than one day will reject...
Re: COMPONENT LETTER - 05/16/2008
... Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and GMPP Mechanical Coverage. **Labor operation tool: Z7091: non warranty and incidental expense ($1000 max) Z7920:...
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
What Would You Do - 08/18 - 07/23/2018
... model year vehicle has approximately 5,600 miles on the odometer. The bumper-to-bumper warranty coverage expired in 2017, but has powertrain coverage remaining. How should the warranty administrator proceed with this transaction? ...
Forum - 07/26/2018
... within Service Workbench. It provides the following info (CBG CPO Maintenance example): Coverage that is highlighted in green indicates valid coverage, including the end date/odometer, and the number of visits remaining (2 of 2 visits...
Forum - 04/25/2018
... at the bottom of the Chevrolet Buick GMC CPO Operations Guide it says "Note: there are specific coverages and limitations for vehicles such as electric vehicles, Hybrids and E-Assist Vehicles. See the vehicle's limited warranty and owner assistance information...
Forum - 04/25/2018
I just checked the VISS & I do see the Voltec Coverage but my claim rejected for the odometer reading which is 40,351 ???
2018 Official Warranty Guide - 12/29/2017
Order the 2018 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Order Guide
Forum - 10/16/2017
The powertrain coverage resource tool is so helpful. I use it many time throughout the day.
Forum - 02/04/2019
There is a good printable warranty coverage guideline for model years 2011-2019 in the help card resources
Forum - 10/18/2018
... events as a bumper to bumper item. Both ECM and TCM reprogramming labor operations have coverage code E in the LTG. The drive motor generator battery control module (2810315) and drive motor generator power inverter module reprogramming (2810295)...
Forum - 10/18/2018
Information on this coverage is being published in the November edition of the Warranty News, but in the meantime detail regarding the incandescent bulb coverage is available within the Owner Manual > New Vehicle Limited Warranty > What is Not Covered section...
Forum - 10/19/2018
Ok. I'm finding this coverage on 2019 vehicles, is there somewhere to find the 2019 owners manuals? P&P only goes up to 2018.
Forum - 10/19/2018
The only source regarding this coverage, that I have found to date, is within the Owner Manual link in SI.
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
Forum - 07/27/2023
Hi mpatten10! Check out the "Coverage Code P" article within the August edition of the Warranty News or click here: Coverage Code P for more info.
Forum - 06/28/2023
I saw it 2 days ago. When you go into the LTG go into Preface and the coverage code tables are listed in the drop down.
Forum - 12/20/2019
Since it was accepted for payment, it appears as though GWM based coverage on the 8/80 (E2) coverage for PCM and Catalytic Converter. (vs 5/50) Sounds as though this may have been an inconsistency with GWM.
2020 Official Warranty Guide - 10/23/2019
Pre-order the 2020 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Pre-Order Guide
2020 Official Warranty Guide - 01/29/2020
Order the 2020 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Order Guide
Forum - 02/24/2020
Thanks for the response ewill3rd! In regards to California Emissions coverage: If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
... the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information." ...
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
LTG-PREFACE-COVERAGE CODE-INTRODUCTION-POWER TRAIN COVERAGE TABLE.
Re: TRANS REPLACEMENT - 03/12/2009
... SERTA trans and where can I find the information. I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information cent...
Re: Emission code e, e1, e2 - 01/27/2010
You can find that info in the labor time guide, preface, preface, introduction, coverage codes. It's all listed there.
Re: Emission Warranty - 11/16/2010
emission e is same time as the bumper to bumper coverage...so if its out of bumper to bumper its not covered
Re: 96/100000 California Select Component Warranty - 04/29/2009
LOOK IN SI UNDER THE COVERAGE CODES IN FOREWORD. IT LOOKS LIKE IT'S A E1 CODE IN EMISSIONS.
Forum - 09/26/2016
... Warranty, or Field Action Bullietin states it includes Courtesy Tranportation beyond warranty coverage. My question is, is there a difference between "Limited Powertrain" Coverage and "Powertrain" Coverage? Or, are they same?...
Forum - 12/27/2016
... on-site training for this. My Advisor's are constantly confused on how to determine coverage, where to find coverage, etc...When they come to me for help, I'm sometimes no help either because I get confused too. Is there a list somewhere...
Forum - 02/09/2017
Refer to the EV Coverage Code table in SI - Coverage Code V (US Voltec Battery Warranty 8/100,000). Additional detail may be found within the Warranty Policy Information Manual Article 1.1.1.1 through Article 1.1.1.4 (2014 through 2017 model year veh...
What Would You Do - 04/17 - 03/21/2017
... pay. Because the repair was powertrain related and the vehicle had remaining powertrain warranty coverage, the line was updated to warranty. The second line of the job card was for a customer pay tire replacement, due to a road hazard.The third...
Forum - 08/30/2017
... this correctly: if we have a vehicle here in a non-PZEV state and IVH shows it has 15/150 coverage, but the vehicle is registered here (non-PZEV) then.... the warranty coverage does not apply to them? because of where it is currently registered?...
Forum - 05/15/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first
New Emission Limits? - 08/23/2017
... I had always seen the Limited Emission at 3/50 and then the 7/70 or 8/80. Anyone else especially confused by this or is it just me?...
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
No it won't. And make certain the person's has rental coverage by calling in to CARES.
Ok. I'm finding this coverage on 2019 vehicles, is there somewhere to find the 2019 owners manuals? P&P only goes up to 2018.
Forum - 10/19/2018
The only source regarding this coverage, that I have found to date, is within the Owner Manual link in SI.
Forum - 09/13/2019
The bulletin states the following: "For vehicles repaired under the E2 Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information."
Forum - 07/27/2023
Hi mpatten10! Check out the "Coverage Code P" article within the August edition of the Warranty News or click here: Coverage Code P for more info.
Forum - 06/28/2023
I saw it 2 days ago. When you go into the LTG go into Preface and the coverage code tables are listed in the drop down.
Forum - 12/20/2019
Since it was accepted for payment, it appears as though GWM based coverage on the 8/80 (E2) coverage for PCM and Catalytic Converter. (vs 5/50) Sounds as though this may have been an inconsistency with GWM.
2020 Official Warranty Guide - 10/23/2019
Pre-order the 2020 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Pre-Order Guide
2020 Official Warranty Guide - 01/29/2020
Order the 2020 Official Warranty Guide. The guide details OEMs' warranty coverage, warranty extensions, CPO programs, and more!Order Guide
Forum - 02/24/2020
Thanks for the response ewill3rd! In regards to California Emissions coverage: If a California Emissions Warranty appears in the Applicable Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
... the bulletin it is a unique labor op and for "vehicles repaired under the base Emission warranty coverage (Code E), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information." ...
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Re: Listings for: CA-Fed Emission vs Select Emission components - 12/05/2008
I'd say there isn't a "LIST" per say, but if you look up the labor op, it'll tell you what the coverage codes are for that repair.
Re: LIMITED POWERTRAIN WARRANTY ON AVEO - 02/09/2009
LTG-PREFACE-COVERAGE CODE-INTRODUCTION-POWER TRAIN COVERAGE TABLE.
Re: TRANS REPLACEMENT - 03/12/2009
... SERTA trans and where can I find the information. I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information cent...
Re: Emission code e, e1, e2 - 01/27/2010
You can find that info in the labor time guide, preface, preface, introduction, coverage codes. It's all listed there.
Re: Emission Warranty - 11/16/2010
emission e is same time as the bumper to bumper coverage...so if its out of bumper to bumper its not covered
Re: 96/100000 California Select Component Warranty - 04/29/2009
LOOK IN SI UNDER THE COVERAGE CODES IN FOREWORD. IT LOOKS LIKE IT'S A E1 CODE IN EMISSIONS.
Forum - 09/26/2016
... Warranty, or Field Action Bullietin states it includes Courtesy Tranportation beyond warranty coverage. My question is, is there a difference between "Limited Powertrain" Coverage and "Powertrain" Coverage? Or, are they same?...
Forum - 12/27/2016
... on-site training for this. My Advisor's are constantly confused on how to determine coverage, where to find coverage, etc...When they come to me for help, I'm sometimes no help either because I get confused too. Is there a list somewhere...
Forum - 02/09/2017
Refer to the EV Coverage Code table in SI - Coverage Code V (US Voltec Battery Warranty 8/100,000). Additional detail may be found within the Warranty Policy Information Manual Article 1.1.1.1 through Article 1.1.1.4 (2014 through 2017 model year veh...
What Would You Do - 04/17 - 03/21/2017
... pay. Because the repair was powertrain related and the vehicle had remaining powertrain warranty coverage, the line was updated to warranty. The second line of the job card was for a customer pay tire replacement, due to a road hazard.The third...
Forum - 08/30/2017
... this correctly: if we have a vehicle here in a non-PZEV state and IVH shows it has 15/150 coverage, but the vehicle is registered here (non-PZEV) then.... the warranty coverage does not apply to them? because of where it is currently registered?...
Forum - 05/15/2017
Complete Care Maintenance Coverage for all 2016 and 2017 model year Corvette vehicles is increased to 3 included maintenance events within the first 2 years/24,000 miles of ownership, whichever comes first
New Emission Limits? - 08/23/2017
... I had always seen the Limited Emission at 3/50 and then the 7/70 or 8/80. Anyone else especially confused by this or is it just me?...
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
No it won't. And make certain the person's has rental coverage by calling in to CARES.
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
What Would You Do - 06/22 - 05/25/2022
... the repair of a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Forum - 04/13/2021
... GA is the same as VA and not a "California emissions state" meaning you go by federal standards. Coverage code E means nothing, it means bumper to bumper coverage. If you look at the bulletins they all have that phrase right above the opcode box that...
Forum - 04/22/2021
... the bulletin states that it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though replaces PT item(s) that are covered and I was told...
Forum - 02/07/2020
Hi esantos! Welcome to the Forum! Clutch linings are considered a maintenance item with coverage up to the first maintenance inspection period outlined in the owner manual. Any replacement at the time of, or beyond the maintenance inspection period is...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Re: HELP - 05/01/2008
This section is from the SI LTG under preface: under coverage codes. Powertrain Coverage Code Table Powertrain Coverage The information contained herein was correct at the time of dissemination. General Motors reserves the right to change it in the...
Re: Part Number List - 04/16/2008
... When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot of times these have listed part numbers (including fluids) to be used in the claim line. If no bulletins are referenced,...
Re: Roadside Assistance - 04/25/2008
[quote] Kristen: Some Roadside basics... Covered during the basic warranty only[quote] Isn't coverage extended to terms of powertrain (5yr, 100,000) on vehicles w/ powertrain coverage?
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
... do the claims for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service reminders and other little miscellaneous ...
Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/07/2008
... told by AVM's and others Reg. Warranty, Claim types B,C,N, and goodwill you can claim it, but not special policy's or recalls unless vehicle is within base warranty....
Z5000 - 02/19/2008
... is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any luck! Please help! jo...
Re: P&P 1.6.2 sect. k AND BODY SHOP - 01/30/2008
I would think the answer would be yes, 'specially if you have a warranty r-o. We have to sublet to a body shop and they are required to stick to the GM rules and regs as laid out in the P&P.
Forum - 09/19/2007
... be submitted in conjunction with a sublet repair receipt). Info obtained from the GM LTG>Preface>Coverage Codes>Sublet Coverage Codes....
60/60000 powertrain U.S. limited warranty - 03/13/2009
... Has anyone heard of it? I am trying to find it in P&P and cannot locate it. Was this a special thing Chevy did at one time? I am trying to find out description of what it covers. Thanks in advance! ...
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
OBD 2 FAIL CODES - 08/08/2008
DOES ANYONE KNOW WHEN I CAN USE THE ACTUAL OBD 2 DTC AS THE FAIL CODE? CAN I USE IT ANY TIME WE SCAN A VEHICLE AND GET A CODE OR ARE THEY A SPECIAL CIRCUMSTANCE IN ORDER TO USE IT.
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: 07035 - 06/11/2008
WE CAME ACROSS THE SAMAE THING HERE UNDER SPECIAL POLICY AND THEN WHEN CUSTOMER RECEIVED RECALL WE HAD TO DO IT AGAIN USINGMA/96 AS YOU WOULD WITH ANY RECALL CLAIM AND IT PAID.
Re: OVERNIGHT / LOCAL FREIGHT - 05/30/2008
I AM HAVING ISSUES WITH MY PARTS PERSONEL.... WHERE CAN I FIND CLARIFICATION TO LOCAL/OVERNIGHT FREIGHT --- IS IT "JUST" FOR 3/36 REPAIRS, OR DOES IT COVER "EMISSION OR POWERTRAIN OR SPECIAL POLICY" REPAIRS ALSO
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... the tech how to remove/install both the auto tranny and manual tranny shifter. There is nothing special about the document. Your tech will need to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this h...
Re: TRANS REPLACEMENT - 04/14/2009
... SERTA trans and where can I find the information. I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
... sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes...
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
What Would You Do - 06/22 - 05/25/2022
... the repair of a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear...
Forum - 04/09/2019
Hi cfisk123! The Special Program Labor Operations Reference Card lists all of the maintenance programs including the terms associated with the program, labor operation(s), and reimbursement. The card is found within the Resources tab of the Warranty Community....
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Forum - 04/13/2021
... GA is the same as VA and not a "California emissions state" meaning you go by federal standards. Coverage code E means nothing, it means bumper to bumper coverage. If you look at the bulletins they all have that phrase right above the opcode box that...
Forum - 04/22/2021
... the bulletin states that it is covered as For vehicles repaired under the base Emission warranty coverage (Code E) that it would not be covered if not under bumper to bumper... This bulletin though replaces PT item(s) that are covered and I was told...
Forum - 02/07/2020
Hi esantos! Welcome to the Forum! Clutch linings are considered a maintenance item with coverage up to the first maintenance inspection period outlined in the owner manual. Any replacement at the time of, or beyond the maintenance inspection period is...
Re: SULEV Emission Limited Warranty - 12/10/2010
Found this in the Labor Time Guide under: Preface-Coverage Codes Select emission related components on certain vehicles require the following extended warranty coverage: E1 - Select California SULEV Emission Related Components 8/100 on vehicles with...
Re: HELP - 05/01/2008
This section is from the SI LTG under preface: under coverage codes. Powertrain Coverage Code Table Powertrain Coverage The information contained herein was correct at the time of dissemination. General Motors reserves the right to change it in the...
Re: Part Number List - 04/16/2008
... When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot of times these have listed part numbers (including fluids) to be used in the claim line. If no bulletins are referenced,...
Re: Roadside Assistance - 04/25/2008
[quote] Kristen: Some Roadside basics... Covered during the basic warranty only[quote] Isn't coverage extended to terms of powertrain (5yr, 100,000) on vehicles w/ powertrain coverage?
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
... do the claims for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service reminders and other little miscellaneous ...
Re: LOCAL FREIGHT
... told by AVM's and others Reg. Warranty, Claim types B,C,N, and goodwill you can claim it, but not special policy's or recalls unless vehicle is within base warranty....
Z5000 - 02/19/2008
... is $100. Can u claim outside of 3,36? Or will the claim reject? I have one in conjunction with a special policy. I need something out of P&P to show my svc. mgr. I am not having any luck! Please help! jo...
Re: P&P 1.6.2 sect. k AND BODY SHOP - 01/30/2008
I would think the answer would be yes, 'specially if you have a warranty r-o. We have to sublet to a body shop and they are required to stick to the GM rules and regs as laid out in the P&P.
Forum - 09/19/2007
... be submitted in conjunction with a sublet repair receipt). Info obtained from the GM LTG>Preface>Coverage Codes>Sublet Coverage Codes....
60/60000 powertrain U.S. limited warranty - 03/13/2009
... Has anyone heard of it? I am trying to find it in P&P and cannot locate it. Was this a special thing Chevy did at one time? I am trying to find out description of what it covers. Thanks in advance! ...
Tire pressure monitors labor ops - 10/15/2008
We replaced a tire pressure monitor in the left rear tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document...
OBD 2 FAIL CODES - 08/08/2008
DOES ANYONE KNOW WHEN I CAN USE THE ACTUAL OBD 2 DTC AS THE FAIL CODE? CAN I USE IT ANY TIME WE SCAN A VEHICLE AND GET A CODE OR ARE THEY A SPECIAL CIRCUMSTANCE IN ORDER TO USE IT.
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: 07035 - 06/11/2008
WE CAME ACROSS THE SAMAE THING HERE UNDER SPECIAL POLICY AND THEN WHEN CUSTOMER RECEIVED RECALL WE HAD TO DO IT AGAIN USINGMA/96 AS YOU WOULD WITH ANY RECALL CLAIM AND IT PAID.
Re: OVERNIGHT / LOCAL FREIGHT - 05/30/2008
I AM HAVING ISSUES WITH MY PARTS PERSONEL.... WHERE CAN I FIND CLARIFICATION TO LOCAL/OVERNIGHT FREIGHT --- IS IT "JUST" FOR 3/36 REPAIRS, OR DOES IT COVER "EMISSION OR POWERTRAIN OR SPECIAL POLICY" REPAIRS ALSO
Re: SHIFT LEVER LABOR OP CONFUSION - 03/30/2009
... the tech how to remove/install both the auto tranny and manual tranny shifter. There is nothing special about the document. Your tech will need to show/specify why he needs extra time and it would have to be approved by your Service Mgr. Hope this h...
Re: TRANS REPLACEMENT - 04/14/2009
... SERTA trans and where can I find the information. I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: GOODWILL - 09/28/2009
As far as I know, most all the special policies and extended diesel warranties have time and mileage restrictions listed in the write ups. So far, for us, GM has been unwilling to extend those guidelines any further. We're seeing it that way with a...
Re: TRANSAXLE WARRANTY - 06/19/2009
... Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty coverage for automatic Goodwrench transmissions only. Goodwrench manual...
GOODWILL - 09/25/2009
DO WE HAVE GOODWILL EMPOWERMENT TO GOODWILL ON DIESEL WARRANTYS AND SPECIAL POLICYS? I THOUGHT WE COULD GOODWILL ANYTHING FOR 24/24 AFTER APPLICABLE WARRANTY EXPIRED
Re: Lost Rep - 09/22/2009
... our current Service Rep will be taking over both in Louisiana.....rumor heard also of a warranty specialist but not much info given........
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
I don't think you can get anything out side of what the bulletin states it will cover. Maybe call your Warranty Specialist and see what can be done on that side.
Re: Global Warranty Management - 01/22/2010
... the first day I feel like I am getting it. I used the info from JL, Reynolds, GM and my Warranty specialist to get the info I needed. About the cash/warranty you should call someone at Reynolds that should not do that. Or maybe check with who did your...
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
... OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by powertrain? I used the VIN, looked up the opcode and didn't see...
Re: PDI BATTERY - 12/03/2010
Finally got my warranty specialist on the phone. He said to submit as warranty and H-route to him. Thanks for the help.
Re: Would you submit this as warranty? - 04/25/2011
Yes, This claim would be goodwill for customer satisfaction. Stating that the upgrade was not a defect but rather a special case and goodwill would be in order.
DRAC cars - 08/18/2011
... pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC vehicles? Thanks in advance!...
Re: Is anyone else on Arkona?? - 11/21/2011
... but was ok we went back on reynolds which is what i am on now..I do a lot of correcting and special claims submitting on global warranty i find it easier to do than on reynolds.....
Re: how would you submit this claim!! - 08/02/2012
... of collateral damage, the hub caused the damage to multiple parts. Just forward it to your specialist for the excessive olh and parts if it's beyond your auth limits. It really shouldn't be a problem....
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Re: GM Tire Program - 04/12/2012
THANKS FOR THE INFORMATION ON THAT. I ALSO EMAILED MY WTY SPECIALIST ON IT. I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER...
Re: GMPP and the WPC - 05/12/2012
... parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and it doesn't state anything for the service contract transaction...
Re: AC leak analyze time - 06/29/2012
I got a response back from my Wty specialist who told me the one one I used included the time for the leak test. I'll have to try something else for the other job.
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
Forum - 05/12/2017
I was told the best rule on emission, for states without any special provisions, was doc id 2533855. Those with no asterick are not covered after 3/36, those with 2 and 3 asterick are covered until 8/80k. We all now have a printout with covered components...
2017 GM Warranty Operation Manual - 01/19/2017
... dealers can perform their own roadside assistance which I believe is not true since my warranty specialist has been beating on me about us doing our own tows. I also checked the P&P manual and it states that other than Cadillac all roadside is to...
Re: DEALERTRACK - 01/26/2016
I only use the DMS because I have to. I wish that the special codes could be used in Global Connect when you are dealer elite. I don't see the reason with today's technology, that Global hasn't been able to make modifications to do so.
As far as I know, most all the special policies and extended diesel warranties have time and mileage restrictions listed in the write ups. So far, for us, GM has been unwilling to extend those guidelines any further. We're seeing it that way with a...
Re: TRANSAXLE WARRANTY - 06/19/2009
... Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty coverage for automatic Goodwrench transmissions only. Goodwrench manual...
GOODWILL - 09/25/2009
DO WE HAVE GOODWILL EMPOWERMENT TO GOODWILL ON DIESEL WARRANTYS AND SPECIAL POLICYS? I THOUGHT WE COULD GOODWILL ANYTHING FOR 24/24 AFTER APPLICABLE WARRANTY EXPIRED
Re: Lost Rep - 09/22/2009
... our current Service Rep will be taking over both in Louisiana.....rumor heard also of a warranty specialist but not much info given........
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: sprecial policy claim in gwm - 03/24/2010
[quote] Brian Curtis: Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to...
Re: BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
I don't think you can get anything out side of what the bulletin states it will cover. Maybe call your Warranty Specialist and see what can be done on that side.
Re: Global Warranty Management - 01/22/2010
... the first day I feel like I am getting it. I used the info from JL, Reynolds, GM and my Warranty specialist to get the info I needed. About the cash/warranty you should call someone at Reynolds that should not do that. Or maybe check with who did your...
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: 2008 GMC Yukon - labor op E3521 - 01/20/2011
... OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 [/quote] Just curious, where are you seeing it covered by powertrain? I used the VIN, looked up the opcode and didn't see...
Re: PDI BATTERY - 12/03/2010
Finally got my warranty specialist on the phone. He said to submit as warranty and H-route to him. Thanks for the help.
Re: Would you submit this as warranty? - 04/25/2011
Yes, This claim would be goodwill for customer satisfaction. Stating that the upgrade was not a defect but rather a special case and goodwill would be in order.
DRAC cars - 08/18/2011
... pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC vehicles? Thanks in advance!...
Re: Is anyone else on Arkona?? - 11/21/2011
... but was ok we went back on reynolds which is what i am on now..I do a lot of correcting and special claims submitting on global warranty i find it easier to do than on reynolds.....
Re: how would you submit this claim!! - 08/02/2012
... of collateral damage, the hub caused the damage to multiple parts. Just forward it to your specialist for the excessive olh and parts if it's beyond your auth limits. It really shouldn't be a problem....
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
customer satisfaction - 05/02/2013
I have a very good customer that paid to have some work done and he is wanting us to help him now on the customer pay work. Has anyone ever goodwilled work after the customer has paid, and if so would you use a special labor op.
Re: GM Tire Program - 04/12/2012
THANKS FOR THE INFORMATION ON THAT. I ALSO EMAILED MY WTY SPECIALIST ON IT. I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER...
Re: GMPP and the WPC - 05/12/2012
... parts and materials removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and it doesn't state anything for the service contract transaction...
Re: AC leak analyze time - 06/29/2012
I got a response back from my Wty specialist who told me the one one I used included the time for the leak test. I'll have to try something else for the other job.
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
Forum - 05/12/2017
I was told the best rule on emission, for states without any special provisions, was doc id 2533855. Those with no asterick are not covered after 3/36, those with 2 and 3 asterick are covered until 8/80k. We all now have a printout with covered components...
2017 GM Warranty Operation Manual - 01/19/2017
... dealers can perform their own roadside assistance which I believe is not true since my warranty specialist has been beating on me about us doing our own tows. I also checked the P&P manual and it states that other than Cadillac all roadside is to...
Re: DEALERTRACK - 01/26/2016
I only use the DMS because I have to. I wish that the special codes could be used in Global Connect when you are dealer elite. I don't see the reason with today's technology, that Global hasn't been able to make modifications to do so.
Re: ACCESSORY INSTALLS - 02/11/2015
... but the vehicle build data will be updated. This will activate the accessory for Bumper to Bumper coverage instead of 12 month coverage. Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim....
Re: recall 14772 - 03/17/2015
There was a message sent out that required techs. to watch a special video on replacing the sensors. It stated that if the the alignment pins were damaged during installation the sensors would not learn.
Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/12/2015
We did a claim on a special policy fuel pump module for a 2007 chevrolet cobalt and the vehichle was towed back into our dealership because the new module we put in failed if i submit for a zreg with the spol "reynolds and reynolds" it hits repeat repair,...
Non LPO Accessories Warranty - 10/17/2013
... and it is, of course, 2013. My manager approved this transaction so I'm wondering if there is a special warranty on these that I just don't remember learning about, or if my SA just didn't inform him of how long it has been since the original install....
Re: What Would You Do - 08/14 - 11/05/2014
After a bit of back and forth communication with the WSC Specialist the transaction paid with 2.0 hours in base and 13.3 hours in OLH. The warranty administrator provided a detailed list of the components that required removal in order to complete the...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
Forum - 03/23/2020
... and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist and run it past them...
Forum - 01/06/2020
jmegel1392 I actually just ran across this, trying to straighten up all my printed notes lol. Mine were sublets, so that may be why my WS specialist just let it all be submitted together, I am not really sure
Forum - 01/22/2020
Reach out to your warranty support specialist. I have received help on tow bills, before, for a very similar situation. They can let you know ahead of submission, if they would be willing to help. If you advised the customer of the proper way of handling...
Forum - 11/14/2019
... I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace both rear shackles on a 18 Silverado with Z82. There is different times for each side. I get...
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep...
Claim submission order - 04/07/2021
... manager is reviewing for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one bac...
Forum - 09/03/2021
yes, We can't do anything with it till that happens. I've contacted my specialist to have them send it back to me ...but then you get another reject.:(
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
collateral damage from injectors - 08/26/2022
... and all are equally guilty?? Soo after talking to a variety of sources and confirming with my WCC specialist,,,it was decided to put everything under one injector labor op,,,just pick one,,,and run everything else as OLH and parts excess as well. ...
Forum - 12/14/2022
... and put the reimbursement amount under misc with the check #. I would check with your GM warranty specialist to see how they would want you to submit this type of claim....
Forum - 02/06/2023
We do the same thing at our shop. Our WSC specialist told us straight up to use SI when checking CCA's. Our techs had a table attached to their GR-8 machine but we quickly found that it was wrong and led to a couple of rejects. Now I have techs coming...
Forum - 03/10/2023
this is a major item that probably 50% of the authorizations are not being done correctly,,,,this needs special attention from JL. I as well ran into flak over this and had to produce a variety of docs to prove my case, but it makes sense...
Forum - 03/16/2023
... same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask them to push it through....
Forum - 03/22/2023
I usually do it that way. And, we just got a different WSC Specialist and she rejects consequential damage without defined, separate OLH punch times. Go figure.
Forum - 05/15/2023
That one can be 'specialist' specific. I can see mine saying I needed the add line indicator and auths, pretty much to cover all tails.
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
... Chatted with DBC and was advised to call TAC, which makes no sense at all. Warranty support specialist did not know for sure and advised to add just in case. Wondering if anyone has had a reject for not having scan done for a dealer owned vehicl...
Forum - 03/28/2023
Update: I emailed my GM specialist and was instructed to review my original RO date... 06/01/0202 was entered. HA. Anyway, have a great day!!!
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
... but the vehicle build data will be updated. This will activate the accessory for Bumper to Bumper coverage instead of 12 month coverage. Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim....
Re: recall 14772 - 03/17/2015
There was a message sent out that required techs. to watch a special video on replacing the sensors. It stated that if the the alignment pins were damaged during installation the sensors would not learn.
Sp[ecial policy 09275 fuel pump module 07 cobalt - 05/12/2015
We did a claim on a special policy fuel pump module for a 2007 chevrolet cobalt and the vehichle was towed back into our dealership because the new module we put in failed if i submit for a zreg with the spol "reynolds and reynolds" it hits repeat repair,...
Non LPO Accessories Warranty - 10/17/2013
... and it is, of course, 2013. My manager approved this transaction so I'm wondering if there is a special warranty on these that I just don't remember learning about, or if my SA just didn't inform him of how long it has been since the original install....
Re: What Would You Do - 08/14 - 11/05/2014
After a bit of back and forth communication with the WSC Specialist the transaction paid with 2.0 hours in base and 13.3 hours in OLH. The warranty administrator provided a detailed list of the components that required removal in order to complete the...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
Forum - 03/23/2020
... and only labor factored in the PET. Not sure you can go backwards on that now. Call your Warranty Specialist and run it past them...
Forum - 01/06/2020
jmegel1392 I actually just ran across this, trying to straighten up all my printed notes lol. Mine were sublets, so that may be why my WS specialist just let it all be submitted together, I am not really sure
Forum - 01/22/2020
Reach out to your warranty support specialist. I have received help on tow bills, before, for a very similar situation. They can let you know ahead of submission, if they would be willing to help. If you advised the customer of the proper way of handling...
Forum - 11/14/2019
... I have a repair that generated from following bulletin 18-na-183. The procedure that had the special labor op, did not correct concern and we had to replace both rear shackles on a 18 Silverado with Z82. There is different times for each side. I get...
Forum - 10/16/2019
Open a new job card. You will need the original paid receipt to put with your job card. Refer to the special policy to be reimbursed. It will give you an op code to use for the reimbusement. Write the customer the check for the paid amount and keep...
Claim submission order - 04/07/2021
... manager is reviewing for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one bac...
Forum - 09/03/2021
yes, We can't do anything with it till that happens. I've contacted my specialist to have them send it back to me ...but then you get another reject.:(
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
Forum - 02/17/2022
That's a great question. Our dealership has actually has a couple of these lately. Recalls usually do not have an expiration unlike Special Policies. If it still shows open in VIS it still applies. I hope this will help you.
collateral damage from injectors - 08/26/2022
... and all are equally guilty?? Soo after talking to a variety of sources and confirming with my WCC specialist,,,it was decided to put everything under one injector labor op,,,just pick one,,,and run everything else as OLH and parts excess as well. ...
Forum - 12/14/2022
... and put the reimbursement amount under misc with the check #. I would check with your GM warranty specialist to see how they would want you to submit this type of claim....
Forum - 02/06/2023
We do the same thing at our shop. Our WSC specialist told us straight up to use SI when checking CCA's. Our techs had a table attached to their GR-8 machine but we quickly found that it was wrong and led to a couple of rejects. Now I have techs coming...
Forum - 03/10/2023
this is a major item that probably 50% of the authorizations are not being done correctly,,,,this needs special attention from JL. I as well ran into flak over this and had to produce a variety of docs to prove my case, but it makes sense...
Forum - 03/16/2023
... same day as RO, and the SPS sheet dated prior to the OTA date? If you did, I would email your specialist the documents and ask them to push it through....
Forum - 03/22/2023
I usually do it that way. And, we just got a different WSC Specialist and she rejects consequential damage without defined, separate OLH punch times. Go figure.
Forum - 05/15/2023
That one can be 'specialist' specific. I can see mine saying I needed the add line indicator and auths, pretty much to cover all tails.
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
... Chatted with DBC and was advised to call TAC, which makes no sense at all. Warranty support specialist did not know for sure and advised to add just in case. Wondering if anyone has had a reject for not having scan done for a dealer owned vehicl...
Forum - 03/28/2023
Update: I emailed my GM specialist and was instructed to review my original RO date... 06/01/0202 was entered. HA. Anyway, have a great day!!!
Forum - 04/20/2023
You can't get a "new" transmission unless it is a special circumstance. They are all SRTA parts once the thing is a year or two into production.
Forum - 12/24/2023
I would call my warranty support specialist with the entire scenerio for advice. I would think an ADD-Credit claim would be the way to go, and cross reference the new RO to the original 0590032 claim submission.
Forum - 02/15/2024
From the research I have done it looks like there is only 1 wheel base, how much time are you claiming for straight time? Have you contacted your warranty support specialist to see what they are seeing?
Forum - 08/15/2023
... website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other WPC requests and disregard the...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Forum - 04/26/2019
Have you had problems when you submit the OTC with labor in net? I had asked the DBC and our Specialist about a month ago on this and they both said to submit ZPTI. I have another claim where we sold a transmission to an independent and they...
Forum - 07/30/2019
I make copies of the special policy or anything that i think would be important and helpful to the technican,service advisor or service manager and hand them out. This is not only helpful to me but may also save them time and prevent lost revenue.
Forum - 10/02/2019
I agree. I am still confused even after reading reading the document. So do we cover the special policy after the customer warranty has expired. We have also been told not to override the PET. I do understand that we need to reimburse the customer if...
Battery Admin Allowance - 11/01/2018
Are we allowed to claim an admin allowance for regular batteries? I know there are special circumstances where on some batteries you are allowed to but wasn't sure about the regular ones. Want to make sure I'm not missing out on some money. :-)
Forum - 10/17/2018
Well now I am really confused. Your answer is what I thought it should be. But I also sent an email to my WSC specialist and she said ECM and all modules reprogrammed are bumper to bumper warranty only.
Forum - 12/18/2018
... service which must be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The...
policy evaluation tool - 10/31/2017
... one policy evaluation tool for the job card, not each individual job. When I talked to my warranty specialist she said that is not true, you still have to run the calculator on each job.any imput?...
Forum - 10/11/2017
Have you had the opportunity to check out our Powertrain Coverage Search Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will...
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Forum - 03/06/2018
... not be the customer's responsibility. I would definitely contact the DMA AND your warranty specialist to get some input on how they want it handled. Your dealership should not have to absorb the cost of the repair either....
Forum - 03/07/2018
I emailed my specialist who forwarded it the the regional office (oye). They called me to discuss and I had to email copies of the job card as it is so far. My manager reached out to the other dealer, who basically told him they won't take...
Forum - 05/11/2018
I contacted our Warranty Specialist. We were allowed to submit for the key but had to H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Forum - 05/08/2018
... Other Labor Hours (OLH)." For whichever vehicle you are dealing with, does it have any included special statements such as this? It sucks that this operation doesn't include the reference manual drop-down menu that loosely goes through the steps. I feel...
Forum - 08/23/2018
The closest I've found is bulletin 17-NA-066 towards the bottom under special cases. However, that looks to be under dealer-installed and not for over-the-counter.
Forum - 05/30/2018
Yeah, I am no sure there are any other ones, but a call to your warranty support specialist or maybe even the DBC via phone or chat could also help you (although sometimes their answers are absurd) but check this forum out often. There are a lot of great...
Forum - 05/10/2018
... or failure. · The breakdown is due to a defective part that is covered by warranty, special policy adjustment or campaign. · The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown...
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component...
Forum - 09/19/2007
If the Canadian vehicle owner is simply in the US as a tourist, verify the customer's residency and verify warranty eligibility by checking GMVIS for coverage. There is no need to submit with either a claim type or authorization code.
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
I would call my warranty support specialist with the entire scenerio for advice. I would think an ADD-Credit claim would be the way to go, and cross reference the new RO to the original 0590032 claim submission.
Forum - 02/15/2024
From the research I have done it looks like there is only 1 wheel base, how much time are you claiming for straight time? Have you contacted your warranty support specialist to see what they are seeing?
Forum - 08/15/2023
... website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other WPC requests and disregard the...
Forum - 10/23/2023
I was told by my warranty specialist to use the closest to labor op with notes to explain to be able to claim the fluid. I also had a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I...
Forum - 04/26/2019
Have you had problems when you submit the OTC with labor in net? I had asked the DBC and our Specialist about a month ago on this and they both said to submit ZPTI. I have another claim where we sold a transmission to an independent and they...
Forum - 07/30/2019
I make copies of the special policy or anything that i think would be important and helpful to the technican,service advisor or service manager and hand them out. This is not only helpful to me but may also save them time and prevent lost revenue.
Forum - 10/02/2019
I agree. I am still confused even after reading reading the document. So do we cover the special policy after the customer warranty has expired. We have also been told not to override the PET. I do understand that we need to reimburse the customer if...
Battery Admin Allowance - 11/01/2018
Are we allowed to claim an admin allowance for regular batteries? I know there are special circumstances where on some batteries you are allowed to but wasn't sure about the regular ones. Want to make sure I'm not missing out on some money. :-)
Forum - 10/17/2018
Well now I am really confused. Your answer is what I thought it should be. But I also sent an email to my WSC specialist and she said ECM and all modules reprogrammed are bumper to bumper warranty only.
Forum - 12/18/2018
... service which must be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations Quick Reference Warranty Help Card (located in the Resources Library under Warranty Help Cards) for details and exceptions. The...
policy evaluation tool - 10/31/2017
... one policy evaluation tool for the job card, not each individual job. When I talked to my warranty specialist she said that is not true, you still have to run the calculator on each job.any imput?...
Forum - 10/11/2017
Have you had the opportunity to check out our Powertrain Coverage Search Tool? It is available on the Member's Area within the Resources tab. To use the tool, enter the labor operation for the repair in question and click the Find button. The tool will...
Bulletins and Policy - 01/19/2018
Sorry, brain drain! If we perform a bulletin that has it's own special labor operation but we do it under policy, do we still use the same labor operation from the bulletin or would we need to use a regular operation fromt the LTG. I'm thinking...
Forum - 03/06/2018
... not be the customer's responsibility. I would definitely contact the DMA AND your warranty specialist to get some input on how they want it handled. Your dealership should not have to absorb the cost of the repair either....
Forum - 03/07/2018
I emailed my specialist who forwarded it the the regional office (oye). They called me to discuss and I had to email copies of the job card as it is so far. My manager reached out to the other dealer, who basically told him they won't take...
Forum - 05/11/2018
I contacted our Warranty Specialist. We were allowed to submit for the key but had to H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did...
Forum - 04/26/2018
While the labor operation includes coverage code H, it is not included in the Hybrid Coverage Code table. Unfortunately, I have not been successful in turning up any other resources pertaining to the issue. May require review with GM for resolut...
Forum - 04/30/2018
Hmmm... this seems like a really tricky one. From a quick glance at the Bulletin, my guess would be no unless the vehicle was originally delivered in Canada maybe. I would get a second opinion, maybe from your warranty specialist or DMA possibly.
Forum - 05/08/2018
... Other Labor Hours (OLH)." For whichever vehicle you are dealing with, does it have any included special statements such as this? It sucks that this operation doesn't include the reference manual drop-down menu that loosely goes through the steps. I feel...
Forum - 08/23/2018
The closest I've found is bulletin 17-NA-066 towards the bottom under special cases. However, that looks to be under dealer-installed and not for over-the-counter.
Forum - 05/30/2018
Yeah, I am no sure there are any other ones, but a call to your warranty support specialist or maybe even the DBC via phone or chat could also help you (although sometimes their answers are absurd) but check this forum out often. There are a lot of great...
Forum - 05/10/2018
... or failure. · The breakdown is due to a defective part that is covered by warranty, special policy adjustment or campaign. · The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown...
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component...
Forum - 09/19/2007
If the Canadian vehicle owner is simply in the US as a tourist, verify the customer's residency and verify warranty eligibility by checking GMVIS for coverage. There is no need to submit with either a claim type or authorization code.
Re: Power Train Labor Ops - 01/10/2008
Check out Doc ID #1879343 for the Powertrain Coverage Table. It gives the powertrain labor ops. I printed out the list twice. I made folders for them and put one in the Service Booth and kept the other with my warranty information.
GM STEERING SHAFT CONCERN - 11/29/2007
HAS ANYONE EVER HEARD OF: WE REPLACED STEERING SHAFT AS PER BULLETIN 00-02-35-003, CUSTOMER NOW INTO HIS GMPP COVERAGE -- CAN WE BILL GM THE CUSTOMERS DEDUCT/OR LESSER AMOUNT DUE TO THIS BEING AN ON-GOING GM CONCERN
Re: Follow Up Phone Calls - 04/14/2008
I CAN'T SAY FOR SURE IF SPRING SPECIAL CUSTOMERS WILL GET A SURVEY, BUT THE ASSUMPTION IS ALL WARRANTY CUSTOMERS WILL. FOLLOW UP CALLS ARE DONE HERE-BOTH WARRANTY AND CUSTOMER PAY FOLLOW UP CALLING. GENERALLY, MOST CUSTOMER PAY CALLS ARE DONE FOR THOSE...
Re: batteries - 02/29/2008
Unfortunately delco covers the battery but, the delco battery warranty has to my knowledge has no labor coverage if it is in the 12/12k we cover the labor. otherwise the customer pays.
Re: WIPER BLADES - 03/27/2008
Check out 1.2 - Warranty Coverage Guidelines, 1.2.1 - Items Covered by Warranty, 1.2.1.2 - Adjustments and Wear Items- IF the wiper blade has a manufacturer's defect it is warrantable. If it is wear, it is customer pay. Talk to your technician.
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
... was discontinued? We weren't in it, but I think it was submitted through the warranty system as a special claim type, and then GM Fleet maint. billed the company that owned the fleet. Maybe someone else on here actually was in it and could give mo...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Rotor resurfacing - 02/26/2009
Is there something special that I need to have on the claim for rotor resurfacing when submitting? Thanks!
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
It is in the P&P 1.2.6 under Cadillac Professional Vehicle Protection Plan. Explains in detail what the coverage is. Hope this helps.
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
Re: GW QUESTION cause/complaint codes - 01/18/2010
... ZFAT-Field Action transaction type and for instances like the Pontiac promotion you use the ZSSP- special sales program. Neither transaction type require a complaint or cause code. We just swtiched today as well. Hope all is going well for you!...
Re: New DVM - 10/30/2009
... a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person to talk to. Did everyone get that message? Will it be another...
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
[quote] Brian Curtis: I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission. [/quote] YOU HAVE TO PUT THAT ITS A SPECIAL POLICY IN ORDER FOR IT TO PAY
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
... ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED WITH A SPECIAL BULLETIN ONLY LABOR OP, THE DIAG TIME IS NOT INCLUDED UNLESS THERE IS A SPECIFIC DIAGNOSTIC STEPS CALLED OUT IN THE BULLETIN.... 1ST BULLETIN SEEMS...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... good notes. Usually they get paid with a little back & forth banter between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking...
Re: Chrome Wheel Supplier questions - 11/04/2010
I was just informed by my warranty specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced...
Re: Saturn warranty by Chevrolet Dealer? - 07/26/2010
Thanks all! Appreciate the input. Never submit a claim for a Saturn before, so I wasn't sure if there was anything special I needed to do. Countdown to month end.....woohoo!
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Convertor letter - 10/19/2009
We replaced the catalytic converter on a 2002 Impala miles 85868. The customer came with a letter that states coverage till 2011 or 120,000 miles. Do we treat this as a bulletin or regular warranty when claiming?
Re: 96/100000 California Select Component Warranty - 04/30/2009
California Emission warranties are under 1.2.3.2 in the P&P gives coverage periods and emission covered parts list. Also gives policies on the emissions warranty and what is not covered. Hope this helps
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: Closest Available Labor Operation - 07/08/2015
... ops this way then our OLH will be standing out which could cause a problem. I also spoke with my specialist who said per the P&P it should be OLH. Since there are no R&R ops in the LTG, it seems this is the only way to do it, so I'm asking if all dealers...
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
What Would You Do - 06/16 - 05/24/2016
... only had one service under the scheduled maintenance plan, although the vehicle was outside of the coverage limit by one week. The service manager made the decision to perform the lube, oil, filter service and tire rotation with the following notation...
Re: Technician Clock times - 08/05/2016
... to avoid that scenario and have punches anyway. But like every other shop out there we have some "special" techs who do their own thing. Good luck to you!...
HAS ANYONE EVER HEARD OF: WE REPLACED STEERING SHAFT AS PER BULLETIN 00-02-35-003, CUSTOMER NOW INTO HIS GMPP COVERAGE -- CAN WE BILL GM THE CUSTOMERS DEDUCT/OR LESSER AMOUNT DUE TO THIS BEING AN ON-GOING GM CONCERN
Re: Follow Up Phone Calls - 04/14/2008
I CAN'T SAY FOR SURE IF SPRING SPECIAL CUSTOMERS WILL GET A SURVEY, BUT THE ASSUMPTION IS ALL WARRANTY CUSTOMERS WILL. FOLLOW UP CALLS ARE DONE HERE-BOTH WARRANTY AND CUSTOMER PAY FOLLOW UP CALLING. GENERALLY, MOST CUSTOMER PAY CALLS ARE DONE FOR THOSE...
Re: batteries - 02/29/2008
Unfortunately delco covers the battery but, the delco battery warranty has to my knowledge has no labor coverage if it is in the 12/12k we cover the labor. otherwise the customer pays.
Re: WIPER BLADES - 03/27/2008
Check out 1.2 - Warranty Coverage Guidelines, 1.2.1 - Items Covered by Warranty, 1.2.1.2 - Adjustments and Wear Items- IF the wiper blade has a manufacturer's defect it is warrantable. If it is wear, it is customer pay. Talk to your technician.
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
... was discontinued? We weren't in it, but I think it was submitted through the warranty system as a special claim type, and then GM Fleet maint. billed the company that owned the fleet. Maybe someone else on here actually was in it and could give mo...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
I ALWAYS GO IN BY VIN# OF EACH VEHICLE - THEN: LTG COVERAGE CODES INTRO POWERTRAIN COVERAGE CODES
Rotor resurfacing - 02/26/2009
Is there something special that I need to have on the claim for rotor resurfacing when submitting? Thanks!
Re: NEED CADILLAC INFO: NEVER HEARD OF THIS WARR CVRG - 10/14/2008
It is in the P&P 1.2.6 under Cadillac Professional Vehicle Protection Plan. Explains in detail what the coverage is. Hope this helps.
Re: POWERTRAIN VS GMPP QUESTION - 02/05/2009
I really wish they'd put the indicator in the labor op like is done for diesel coverage. It's sure a pain looking up the labor op, then cross referencing to the powertrain list!
Re: GW QUESTION cause/complaint codes - 01/18/2010
... ZFAT-Field Action transaction type and for instances like the Pontiac promotion you use the ZSSP- special sales program. Neither transaction type require a complaint or cause code. We just swtiched today as well. Hope all is going well for you!...
Re: New DVM - 10/30/2009
... a Fixed Ops Manager (guess he is doing both parts and service). I think having a warranty specialist might actually be a good thing. It would be nice to have a direct contact person to talk to. Did everyone get that message? Will it be another...
Re: Error 078 : Net Item Administrative Allowance is not allowed for labour code T5686. - 03/11/2010
[quote] Brian Curtis: I've attempted several different submission ideas and have drawn a blank on this. Why would this not be accepted? ZREG submission. [/quote] YOU HAVE TO PUT THAT ITS A SPECIAL POLICY IN ORDER FOR IT TO PAY
BULLETIN VS BULLETIN "CONFUSION" - 05/04/2010
... ON ALL REPROGRAMMING LABOR OPS, A BASE TIME OF .4 IS ALLOWED. WHEN A BULLETIN IS PUBLISHED WITH A SPECIAL BULLETIN ONLY LABOR OP, THE DIAG TIME IS NOT INCLUDED UNLESS THERE IS A SPECIFIC DIAGNOSTIC STEPS CALLED OUT IN THE BULLETIN.... 1ST BULLETIN SEEMS...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... good notes. Usually they get paid with a little back & forth banter between me & the warranty specialist. I really don't know the reason, perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking...
Re: Chrome Wheel Supplier questions - 11/04/2010
I was just informed by my warranty specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced...
Re: Saturn warranty by Chevrolet Dealer? - 07/26/2010
Thanks all! Appreciate the input. Never submit a claim for a Saturn before, so I wasn't sure if there was anything special I needed to do. Countdown to month end.....woohoo!
Re: Same RO, 2 repair attempts - 03/04/2009
We've had the same trouble here only it was keeping ro's open while waiting for special order parts, then waiting for the customer to get the vehicle here, it turned into quite a mess. Our new policy here is, if the customer leaves with the vehicle,...
Convertor letter - 10/19/2009
We replaced the catalytic converter on a 2002 Impala miles 85868. The customer came with a letter that states coverage till 2011 or 120,000 miles. Do we treat this as a bulletin or regular warranty when claiming?
Re: 96/100000 California Select Component Warranty - 04/30/2009
California Emission warranties are under 1.2.3.2 in the P&P gives coverage periods and emission covered parts list. Also gives policies on the emissions warranty and what is not covered. Hope this helps
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: Closest Available Labor Operation - 07/08/2015
... ops this way then our OLH will be standing out which could cause a problem. I also spoke with my specialist who said per the P&P it should be OLH. Since there are no R&R ops in the LTG, it seems this is the only way to do it, so I'm asking if all dealers...
Re: Printing IVH at job card write up - 05/12/2016
I have now worked at two Chevrolet dealerships and at both dealerships we print the IVH at time of write up to ensure there is warranty coverage and if there are any open recalls can be taken care of on that visit.
What Would You Do - 06/16 - 05/24/2016
... only had one service under the scheduled maintenance plan, although the vehicle was outside of the coverage limit by one week. The service manager made the decision to perform the lube, oil, filter service and tire rotation with the following notation...
Re: Technician Clock times - 08/05/2016
... to avoid that scenario and have punches anyway. But like every other shop out there we have some "special" techs who do their own thing. Good luck to you!...
Forum - 02/02/2017
emissions coverages have always confused me ,some are 3/36 others are 5/80 just when i think i figure this out i get more confused....yea time for a new video on this !
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Forum - 02/07/2017
Hi LNUCUM! I searched the P&P under 1.4 - Program Coverage and Eligibility it says " May be used in conjunction with policy adjustments outside the warranty on a case-by-case basis." Probably a good idea to see if your DMA is good...
Forum - 02/08/2017
Do you have to determine corrosion coverage for a specific vehicle/repair? If you look up 1.2.1.2 in the service P&P it explains it. I've only ever had maybe 2 or 3 corrosion repairs. My service manager has always handled them though,...
Forum - 02/20/2017
... question as I am curious also. The answers I get are so confusing. Why say that it has coverage but then we have to search and figure out if its E1 or E2. And what do you consider the 15/150K (my 2014 Impala has this according to V...
Forum - 09/14/2017
I looked at the latest version of bulletin 06-00-89-026 and it doesn't offer an explanation of coverage. I popped 4069919 in and it came up in the table, but probably most aren't covered beyond 3/36. Not sure why either, but sometimes I stop...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Forum - 08/21/2017
... it on the job card . If for example the vehicle is an equinox thier is a good chance thier is a special policy to check into for oil consumption. If oil does not register on the dipstick we top off the oil at no charge and schedule accordingly. I usually...
Forum - 07/11/2017
... find the cause of a concern and it takes way longer than "allowed". Anyway, if my warranty specialist rejects it, it's pretty hard to get the time paid. In the end we would probably write off the OLH and resubmit the claim without it. ...
Re: Rust Warranty on a Painter Steel Bumper on 08 Silverado - 10/05/2012
Surface rust would only be covered under bumper to bumper warranty. Corrosion warranty is actually a rust thru coverage so you have to have an actual hole in the metal for that warranty to apply. That being said you could most likely goodwill it, if...
"S" Labor Ops question - 05/14/2012
... the heading Administration. Anyone have any information on these opcodes? Is there something special I need to know about this before we repair the truck? We intend on replacing the panel due to pinholes all along the bottom edge. If the body shop...
Re: customer satisfaction - 05/02/2013
Yes, this does happen from time to time. There is no special labor code for this. Use the normal labor time guide labor code for the work that was done. Consult your DMA as to whether you as a dealership have to eat some of the cost of the reimbursement...
Re: What would you do? - 07/20/2012
It looks like your DVM will need to send a form to the warranty specialist with their notes and to pay the claim as approved by them during their visit. However, they are right in that ALL job card types must be time punched. Customer pay, internal,...
Re: Is anyone else on Arkona?? - 11/21/2011
... but was ok we went back on reynolds which is what i am on now..I do a lot of correcting and special claims submitting on global warranty i find it easier to do than on reynolds.. [/quote] I think this is a good suggestion. Have you tried to submit...
Re: customer enthusiasm - 08/17/2011
In the August 2011 newsletter it stated "The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty." So you would only use the customer enthusiasm button...
Re: GM warranty quiz jan 11-2 - 01/21/2011
I have sent an email to our AVM & our GM warranty support specialist who returned back: "The branding date is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
On the Global connect site when you submit your claim you would use ZREG for the GM coverage and ZSCT for your GMPP lines. I hope that answers your question. If you are wanting to split a line between the two, I have never heard of a way to do that...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
DMA Authorization Form - 12/14/2010
My Warranty Specialist is asking for a DMA authorization form. Anyone have ANY idea what this is and where do I get it? This is a new one on me. Thanks,
Forum - 08/01/2018
Camshaft solenoid valves are powertrain covered components. That VIN appears to be in powertrain. Not sure why you would have to come here to determine coverage on that, but only too glad to help.
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Job card documentation - 03/01/2018
... have writing on them but many of my techs think that it is necessary to attach a 14 page copy of a special policy or bulletin. That seems redundant to me if it is simply a published document.I know bulletins change from month to month and sometimes it...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 11/07/2017
Yes, there is only one code for both modules. The DBC person was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable....
emissions coverages have always confused me ,some are 3/36 others are 5/80 just when i think i figure this out i get more confused....yea time for a new video on this !
Forum - 02/10/2017
You can find the participation amount in bulletin 11-00-89-005 under the appropriate category of coverage, like out of bumper to bumper, powertrain, emission by vehicle manufacture. You know, it super simple ;)
Forum - 02/07/2017
Hi LNUCUM! I searched the P&P under 1.4 - Program Coverage and Eligibility it says " May be used in conjunction with policy adjustments outside the warranty on a case-by-case basis." Probably a good idea to see if your DMA is good...
Forum - 02/08/2017
Do you have to determine corrosion coverage for a specific vehicle/repair? If you look up 1.2.1.2 in the service P&P it explains it. I've only ever had maybe 2 or 3 corrosion repairs. My service manager has always handled them though,...
Forum - 02/20/2017
... question as I am curious also. The answers I get are so confusing. Why say that it has coverage but then we have to search and figure out if its E1 or E2. And what do you consider the 15/150K (my 2014 Impala has this according to V...
Forum - 09/14/2017
I looked at the latest version of bulletin 06-00-89-026 and it doesn't offer an explanation of coverage. I popped 4069919 in and it came up in the table, but probably most aren't covered beyond 3/36. Not sure why either, but sometimes I stop...
Submitting claim that was covered when parts ordered but out of warranty when repair was performed. - 09/15/2017
Hi,What is the proper way to submit a claim that when the parts were ordered the vehicle was within coverage but when it return for the repair, it was out of warranty? Normally I would say use Policy Authorization with explanation, but this vehicle...
Forum - 08/21/2017
... it on the job card . If for example the vehicle is an equinox thier is a good chance thier is a special policy to check into for oil consumption. If oil does not register on the dipstick we top off the oil at no charge and schedule accordingly. I usually...
Forum - 07/11/2017
... find the cause of a concern and it takes way longer than "allowed". Anyway, if my warranty specialist rejects it, it's pretty hard to get the time paid. In the end we would probably write off the OLH and resubmit the claim without it. ...
Re: Rust Warranty on a Painter Steel Bumper on 08 Silverado - 10/05/2012
Surface rust would only be covered under bumper to bumper warranty. Corrosion warranty is actually a rust thru coverage so you have to have an actual hole in the metal for that warranty to apply. That being said you could most likely goodwill it, if...
"S" Labor Ops question - 05/14/2012
... the heading Administration. Anyone have any information on these opcodes? Is there something special I need to know about this before we repair the truck? We intend on replacing the panel due to pinholes all along the bottom edge. If the body shop...
Re: customer satisfaction - 05/02/2013
Yes, this does happen from time to time. There is no special labor code for this. Use the normal labor time guide labor code for the work that was done. Consult your DMA as to whether you as a dealership have to eat some of the cost of the reimbursement...
Re: What would you do? - 07/20/2012
It looks like your DVM will need to send a form to the warranty specialist with their notes and to pay the claim as approved by them during their visit. However, they are right in that ALL job card types must be time punched. Customer pay, internal,...
Re: Is anyone else on Arkona?? - 11/21/2011
... but was ok we went back on reynolds which is what i am on now..I do a lot of correcting and special claims submitting on global warranty i find it easier to do than on reynolds.. [/quote] I think this is a good suggestion. Have you tried to submit...
Re: customer enthusiasm - 08/17/2011
In the August 2011 newsletter it stated "The dealer makes the decision to offer a customer warranty coverage on a failure that is determined to be a non-manufacturer's defect to ensure ongoing loyalty." So you would only use the customer enthusiasm button...
Re: GM warranty quiz jan 11-2 - 01/21/2011
I have sent an email to our AVM & our GM warranty support specialist who returned back: "The branding date is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
On the Global connect site when you submit your claim you would use ZREG for the GM coverage and ZSCT for your GMPP lines. I hope that answers your question. If you are wanting to split a line between the two, I have never heard of a way to do that...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... sales: "The Enterprise Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes...
Re: 2008 GMC Yukon - labor op E3521 - 01/14/2011
The same thing happened here a couple of times. I now make my guys go to J&L and use the powertrain coverage app on all possible powertrain warranties. It makes it a lot simpler for them and me to keep things straight.
DMA Authorization Form - 12/14/2010
My Warranty Specialist is asking for a DMA authorization form. Anyone have ANY idea what this is and where do I get it? This is a new one on me. Thanks,
Forum - 08/01/2018
Camshaft solenoid valves are powertrain covered components. That VIN appears to be in powertrain. Not sure why you would have to come here to determine coverage on that, but only too glad to help.
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Job card documentation - 03/01/2018
... have writing on them but many of my techs think that it is necessary to attach a 14 page copy of a special policy or bulletin. That seems redundant to me if it is simply a published document.I know bulletins change from month to month and sometimes it...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Forum - 11/07/2017
Yes, there is only one code for both modules. The DBC person was not sure what to do and said to call TAC. My WSC specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable....
Forum - 11/13/2017
... counter, my understanding is that they come with the standard 12/12 warranty, not the b-b warranty coverage. This has been fairly successful, in our shop. If they bypass this method, I am really not stressing it. I understand your frustration in getting...
Forum - 02/22/2019
... the claim) and submit the claim. It will go into Pending status for your Warranty Claim Specialist to review. If all info is complete and substantiated, your claim will be approved/paid. If more info is needed, the WCS will reject the...
"Adjustments and Wear Items" in P&P? - 02/08/2019
... and Wear Items. Now, if you go into P&P and search 1.2.1.1 it brings you to "Sheet Metal Coverage". And, I've tried everything that I can think of to search for warranty information on wear items, and can't find it. It's...
Forum - 12/13/2018
... being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty is only...
Forum - 08/24/2018
THE PROBLEM I SEE WITH EXAMPLE 2 IN THE CHART YOU SUPPLY YOUR TECHS IS THAT I WAS JUST INFORMED BY MY WARRANTY SUPPORT SPECIALIST THAT DIAG FOR A CHECK ENGINE LIGHT, OR OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED...
Up Assembly Claim Help - 11/23/2018
... understanding of the new policy regarding alternate part/up assemblies so I contacted our Warranty Specialist. She told me to follow the process that is given in the Resource Center for Handling Alternate Parts/Up Assemblies. I checked that...
Forum - 10/17/2018
I recently addressed this with DBC and was told that the software is covered based on the module coverage. So an ECM would be 8/80 an internal TCM would be powertrain, and all other modules (including external TCM) would be 3/36.
Forum - 09/20/2018
I agree with cnkraemer in this situation. The vehicle was built with Federal emissions and is correspondingly equipped with Federal emissions warranty coverage. California emissions would only apply if the vehicle was built as such.
Forum - 09/26/2018
So after checking with a few more people. Yes it would only have the coverage if it came with the vehicle. So this vehicle was not originally sold in California and it would not qualify. Thanks for all your help. :-)
N192264170 - Rejects - 09/26/2019
... stated to attach the SPS print outs and send them in Pending. I did that and our Warranty Specialist sent them back stating to look at Global Connect message GCUS-9-8326 for the correction. I have looked at everything I know to look at and if the...
Part Warranty - 03/25/2019
... Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... everyone got the same amount. I've been told to find out. I've emailed our Warranty Specialist but haven't gotten a response as of yet. We lose money on them, but I thought the point behind these was to get the customer used to coming...
Forum - 04/02/2019
... (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts went into effect for purchases...
Forum - 12/15/2023
Out of curiosity, what specific errors do the advisors typically make? Not checking coverage? Missing signatures? Not getting PRA? Are they expected to book warranty lines? You stated your advisors bill everything.
Transportation LON items of concern - 01/10/2023
... not provide an email contact for them!! Also I found out that with missing keys you have the special labor op 0500010 pays .5 and yes you do need a pic of the VIN plate in case you were wondering ....
Electronic Service Center processing warranty claims with CCL - 12/05/2022
... their error and said they would issue a credit to us. I asked them if they could see the coverage in IVH and they affirmed that indeed they have access and can see it,,,,it is just that the CCL are not very common so they miss them at times.&n...
Forum - 08/30/2022
... or straight time punch. When I need to H-route the claim this is what my Warranty Support Specialist is looking for on the attached warranty copy along with the reason the tech is requesting any OLH. Tech is required to put that reason in the story. ...
voided warranty on certain high profile vehicles - 09/28/2022
... Canyon AT4X for 6 months, the Bumper-toBumper, Powertrain, Sheet Metal, Tire and Accessory coverages under GM’s New Vehicle Limited Warranty will be voided. Investigate Vehicle History (IVH) will be updated to reflect an ‘RV – Retention...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 11/25/2020
... is also available in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 09/15/2020
That bulletin is for vehicles under Bumper to Bumper coverage. You will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner...
Forum - 08/20/2021
What is GMS? All my retired CTP vehicles keep the 1st maintenance, after sale, so that must be what removed it from coverage. I usually have to goodwill the retired CTP 1st maintenance, because we do the LOF & ROT and update the state inspection sticker...
Forum - 06/10/2021
... source test.Found brake vacuum pump not supplying enough vaccum to moderate speeds. Vehicle has special policy N182202780 which applies to this vehicle. Replace vacuum pump. Test drive. Brakes ok....
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
... counter, my understanding is that they come with the standard 12/12 warranty, not the b-b warranty coverage. This has been fairly successful, in our shop. If they bypass this method, I am really not stressing it. I understand your frustration in getting...
Forum - 02/22/2019
... the claim) and submit the claim. It will go into Pending status for your Warranty Claim Specialist to review. If all info is complete and substantiated, your claim will be approved/paid. If more info is needed, the WCS will reject the...
"Adjustments and Wear Items" in P&P? - 02/08/2019
... and Wear Items. Now, if you go into P&P and search 1.2.1.1 it brings you to "Sheet Metal Coverage". And, I've tried everything that I can think of to search for warranty information on wear items, and can't find it. It's...
Forum - 12/13/2018
... being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty is only...
Forum - 08/24/2018
THE PROBLEM I SEE WITH EXAMPLE 2 IN THE CHART YOU SUPPLY YOUR TECHS IS THAT I WAS JUST INFORMED BY MY WARRANTY SUPPORT SPECIALIST THAT DIAG FOR A CHECK ENGINE LIGHT, OR OTHER LIGHTS, IS NOT ELECTRICAL DIAG AND DOESN'T FALL UNDER THE DIAG THAT IS LISTED...
Up Assembly Claim Help - 11/23/2018
... understanding of the new policy regarding alternate part/up assemblies so I contacted our Warranty Specialist. She told me to follow the process that is given in the Resource Center for Handling Alternate Parts/Up Assemblies. I checked that...
Forum - 10/17/2018
I recently addressed this with DBC and was told that the software is covered based on the module coverage. So an ECM would be 8/80 an internal TCM would be powertrain, and all other modules (including external TCM) would be 3/36.
Forum - 09/20/2018
I agree with cnkraemer in this situation. The vehicle was built with Federal emissions and is correspondingly equipped with Federal emissions warranty coverage. California emissions would only apply if the vehicle was built as such.
Forum - 09/26/2018
So after checking with a few more people. Yes it would only have the coverage if it came with the vehicle. So this vehicle was not originally sold in California and it would not qualify. Thanks for all your help. :-)
N192264170 - Rejects - 09/26/2019
... stated to attach the SPS print outs and send them in Pending. I did that and our Warranty Specialist sent them back stating to look at Global Connect message GCUS-9-8326 for the correction. I have looked at everything I know to look at and if the...
Part Warranty - 03/25/2019
... Warranty open Job card date is 03/14/2019. Would this vehicle be within the 12 months coverage period? Thank you...
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... everyone got the same amount. I've been told to find out. I've emailed our Warranty Specialist but haven't gotten a response as of yet. We lose money on them, but I thought the point behind these was to get the customer used to coming...
Forum - 04/02/2019
... (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts went into effect for purchases...
Forum - 12/15/2023
Out of curiosity, what specific errors do the advisors typically make? Not checking coverage? Missing signatures? Not getting PRA? Are they expected to book warranty lines? You stated your advisors bill everything.
Transportation LON items of concern - 01/10/2023
... not provide an email contact for them!! Also I found out that with missing keys you have the special labor op 0500010 pays .5 and yes you do need a pic of the VIN plate in case you were wondering ....
Electronic Service Center processing warranty claims with CCL - 12/05/2022
... their error and said they would issue a credit to us. I asked them if they could see the coverage in IVH and they affirmed that indeed they have access and can see it,,,,it is just that the CCL are not very common so they miss them at times.&n...
Forum - 08/30/2022
... or straight time punch. When I need to H-route the claim this is what my Warranty Support Specialist is looking for on the attached warranty copy along with the reason the tech is requesting any OLH. Tech is required to put that reason in the story. ...
voided warranty on certain high profile vehicles - 09/28/2022
... Canyon AT4X for 6 months, the Bumper-toBumper, Powertrain, Sheet Metal, Tire and Accessory coverages under GM’s New Vehicle Limited Warranty will be voided. Investigate Vehicle History (IVH) will be updated to reflect an ‘RV – Retention...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 11/25/2020
... is also available in the Member's Area under the Resources>Warranty Help Cards link: Special Program Labor Operations help card....
Forum - 09/15/2020
That bulletin is for vehicles under Bumper to Bumper coverage. You will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner...
Forum - 08/20/2021
What is GMS? All my retired CTP vehicles keep the 1st maintenance, after sale, so that must be what removed it from coverage. I usually have to goodwill the retired CTP 1st maintenance, because we do the LOF & ROT and update the state inspection sticker...
Forum - 06/10/2021
... source test.Found brake vacuum pump not supplying enough vaccum to moderate speeds. Vehicle has special policy N182202780 which applies to this vehicle. Replace vacuum pump. Test drive. Brakes ok....
Forum - 08/02/2021
If the vehicle was still under warranty coverage, whatever the customer had to pay out of pocket would be reimburseable up to 1000.00. If it's over that it would need approval by the WSC. You will need the original paid copy of the sublet...
Forum - 04/22/2021
I went back and looked at the bullentin. It looks like you would only use this if it fails during the 3/36 coverage. After that i would be like you, i would use op code 4062350. I should have read it through before replying.
Forum - 01/03/2020
Honestly, I don't know that it is written lol. My WS Specialist had explained it to me, years ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now,...
Forum - 01/16/2020
... require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle with CPO Limited warranty? ...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
Forum - 03/20/2024
Buyback warrany is everything that would be covered under bumper to bumper. With the exception of the limited warranty coverage items like key fob batteries etc...
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Forum - 03/20/2020
If I have read it correctly, you only need to do that for items that are permanently affixed to vehicle (ie: steps, mud flaps and such) to get the 3/36 coverage on them. Items not permanently istalled, have the 24 month warranty
Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
I have a 2015 diesel Silverado that we replaced the catalytic converter on. The only warranty coverage this vehicle still has is the Certified Pre-Owned Powertrain Limited Warranty. Emissions is expired as well as the Diesel Limited Warranty. ...
Forum - 05/27/2021
... changed the system to accept it (or maybe set it up that way?) even though it is outside B2B and coverage E in my state. This VIN does not have select state coverage. KR137857. I have 2 more lined up behind this one, if I have any rejections I'll return...
First free LOF reject - 08/19/2021
... it's not covered under the master warranty. I check IVH and lo and behold, it doesn't show coverage for that. Has anyone seen this before? I realize it's just a $35 oil change and we will write it off, but I just find it extremely odd. Do...
Forum - 09/24/2020
... Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends at 7500 miles under those parameters for brakes. I learned this when i questioned it. It is very misleading IMO. We just had...
Forum - 04/29/2020
... Vehicle Repairs and Updated Owner Messaging, dated 3/26/2020. It references the temporary shuttle coverage of shuttling a customer's vehicle to/from the dealership. ...
Forum - 03/30/2020
There are variations I think but usually it is an extension of bumper to bumper coverage. If it rejects I h-route it with an explanation that it has a component letter. If you have a copy, scan and attach it but WSC will just check the VIS. Sometimes...
REPEAT/RELATED REPAIR - 06/12/2020
... code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage. Would you put both parts on same line and have SM authorize repeat related repair and H Route ticket or suggestions, please...
Forum - 06/17/2022
... contact them through their 800 number or through chatline on Global to ask for assistance with the coverage if it's questionable....
Forum - 01/28/2022
My initial answer would be that it is not covered. Using this method to identify powertrain coverage is flawed because the powertrain table is not vehicle-specific. The table lists opcodes for all makes and models and you have to verify vehicle context...
Forum - 06/15/2023
... failed after sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different story but I'd say in a ZPTI engine situation they are SOL. ...
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 06/10/2019
... region rather than submitting a field action transaction for a vehicle that is outside of the coverage parameter (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock...
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Forum - 09/20/2018
... warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage will revert back to Federal Emissions Warranty terms. Taken from P&P 1.2.3.3. The way this reads is that the vehicle would only have...
Forum - 09/20/2018
... warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage will revert back to Federal Emissions Warranty terms. Taken from P&P 1.2.3.3. The way this reads is that the vehicle would only have...
Forum - 10/05/2018
... from the customer as possible at time of write up and review IVH to determine available warranty coverage. The repair line would then be coded appropriately. If for some reason there is a change in responsibility for the charges, service management is...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Honestly, I don't know that it is written lol. My WS Specialist had explained it to me, years ago, when I was having trouble out of sublets for paint claims. The blend add is usually not for new units, as it accounts for environmental fade of paint. Now,...
Forum - 01/16/2020
... require approval" list) but the bulleting states "For vehicles repaired under the Bumper-to-Bumper coverage". Would this be covered for a vehicle with CPO Limited warranty? ...
Forum - 01/16/2020
CPO Limited Coverage requires DMA approval for labor ops in that list, but my understanding is that DMA approval has to be before work is done. Please let me know if my info is incorrect.
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
Forum - 03/20/2024
Buyback warrany is everything that would be covered under bumper to bumper. With the exception of the limited warranty coverage items like key fob batteries etc...
Forum - 04/16/2024
I get that, I would have thought your warranty support specialist could have told what what the correct labor op to use as the closest one since there isn't a labor operation for it. Maybe it will need to go to level 2 to fix the labor time guide.&nb...
Forum - 03/20/2020
If I have read it correctly, you only need to do that for items that are permanently affixed to vehicle (ie: steps, mud flaps and such) to get the 3/36 coverage on them. Items not permanently istalled, have the 24 month warranty
Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
I have a 2015 diesel Silverado that we replaced the catalytic converter on. The only warranty coverage this vehicle still has is the Certified Pre-Owned Powertrain Limited Warranty. Emissions is expired as well as the Diesel Limited Warranty. ...
Forum - 05/27/2021
... changed the system to accept it (or maybe set it up that way?) even though it is outside B2B and coverage E in my state. This VIN does not have select state coverage. KR137857. I have 2 more lined up behind this one, if I have any rejections I'll return...
First free LOF reject - 08/19/2021
... it's not covered under the master warranty. I check IVH and lo and behold, it doesn't show coverage for that. Has anyone seen this before? I realize it's just a $35 oil change and we will write it off, but I just find it extremely odd. Do...
Forum - 09/24/2020
... Vehicle Limited Warranty". If you go to the owners manual, that "New Vehicle Lmited Warranty" coverage ends at 7500 miles under those parameters for brakes. I learned this when i questioned it. It is very misleading IMO. We just had...
Forum - 04/29/2020
... Vehicle Repairs and Updated Owner Messaging, dated 3/26/2020. It references the temporary shuttle coverage of shuttling a customer's vehicle to/from the dealership. ...
Forum - 03/30/2020
There are variations I think but usually it is an extension of bumper to bumper coverage. If it rejects I h-route it with an explanation that it has a component letter. If you have a copy, scan and attach it but WSC will just check the VIS. Sometimes...
REPEAT/RELATED REPAIR - 06/12/2020
... code. Cant do it as a parts warranty due to vehicle still being within bumper/bumper coverage. Would you put both parts on same line and have SM authorize repeat related repair and H Route ticket or suggestions, please...
Forum - 06/17/2022
... contact them through their 800 number or through chatline on Global to ask for assistance with the coverage if it's questionable....
Forum - 01/28/2022
My initial answer would be that it is not covered. Using this method to identify powertrain coverage is flawed because the powertrain table is not vehicle-specific. The table lists opcodes for all makes and models and you have to verify vehicle context...
Forum - 06/15/2023
... failed after sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different story but I'd say in a ZPTI engine situation they are SOL. ...
Forum - 06/28/2023
The following is posted in the Powertrain Coverage Code section of the LTG Preface - the labor operation table is no longer present:
Forum - 07/06/2023
For some time they have been working on putting P coverage in the opcodes for LTG. This blank page just signifies that we are supposed to rely on the individual opcodes rather than the table. I prefer it this way because too many times my guys would pick...
Forum - 06/10/2019
... region rather than submitting a field action transaction for a vehicle that is outside of the coverage parameter (e.g. base warranty). As a best practice in all regions - work with the region to have expired open field actions addressed on stock...
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Forum - 09/20/2018
... warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage will revert back to Federal Emissions Warranty terms. Taken from P&P 1.2.3.3. The way this reads is that the vehicle would only have...
Forum - 09/20/2018
... warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage will revert back to Federal Emissions Warranty terms. Taken from P&P 1.2.3.3. The way this reads is that the vehicle would only have...
Forum - 10/05/2018
... from the customer as possible at time of write up and review IVH to determine available warranty coverage. The repair line would then be coded appropriately. If for some reason there is a change in responsibility for the charges, service management is...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
Forum - 10/17/2017
... applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation of choice listed? If yes, it's covered. If no, it's not covered. Hope...
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
We had a customer come in with a Traverse that is still under Powertrain coverage, but has not changed his oil in roughly 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the...
Forum - 04/25/2018
There were no changes made to battery warranty coverage. (reference Global Message GCUS-9-5688) The following are battery references from the Service Policies and Procedures Manual. Policies & Procedures Article 2.8.2: Batteries replaced during the...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: GM Tire Program - 04/12/2012
... on the tire brand. This involved several different types of forms, phone numbers, and warranty coverages. Now GM CCA is facilitating all the tire company warranties into one process, one set of proration rates, one coverage duration, one web portal...
Re: What would you do? - 10/09/2012
... The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have been. The customer accepted that the vehicle was not driveable...
CAC / GMPP SMARTCARE - 07/18/2012
New one to me.... I was given a copy of a GMPP Contract - which I checked GMVIS & it shows the coverage.... - the customer called cust asst & it was decided to give her the GMPP Smartcare as Goodwill.... How do I claim for the price of the GMPP / or...
What would you do? - 07/20/2012
... The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have been. The customer accepted that the vehicle was not driveable...
Forum - 06/28/2017
... on the Roadside Assistance Program may be found at the end of the bulletin, including program coverage and eligibility, and the services provided. Customers are to be referred to Roadside Assistance to set up the eligible service, or the dealer may contact...
Forum - 09/25/2017
Coverage is provided during the terms of the New Vehicle Limited Warranty, Limited Powertrain Warranty and/or Hybrid Specific Limited Warranty. (Courtesy Transportation: Service P&P Article 1.4 - Bulletin 07-00-89-037)
Forum - 02/02/2017
... ID 2748655 - may provide some E/E1/E2 clarification. PZEV (NU6) emissions related components (Coverage Code E): 15/150,000 in PZEV states (specific to vehicle MY). P&P Article 1.2.3.3 (California Emissions Warranties) provides a table to determine...
Wheel Replacement? - 04/26/2017
... installed wheels only. Use 0522650 for Dealer Installed Accessory Wheel Claims. WARRANTY CODE: Coverage Code: Sublet S2 Base LABOR TIME: 0.5 Series 2500/3500 LABOR TIME: 0.6 Each Additional - Except Series 2500/3500...
Forum - 05/09/2017
... submit service contracts and chase down short-pays on those, help the service manager, check coverage for advisors, maintain the dealer rentals, assist cashier with fleet claims, keep my schedules at 100% and rarely even take a vaction beyond 2 days!...
Forum - 02/01/2017
... I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
Disclosure Requirements - 08/02/2016
... service contracts as well. The intent is to make sure the customer understands that warranty coverage is not provided by General Motors or their affiliates. What has your experience been when encountering these situations? Format: Article...
Re: GMPP PHONE # - 01/21/2016
The main contact number for Ally Auto is 1.800.631.5590 (Monday-Friday, 8 am - 5 pm local time). Claim Coverage Verification is handled by CARES @ www.gmppcares.com.
Re: - 10/13/2009
... THAT CLAIM AS A GOODWILL, DUE TO THE FACT THAT YOU CAN NOT SUBMIT GOODWILL ON SOMETHING WITH GMPP COVERAGE --- IF THE "LISTED" GMPP OWNER NO LONGER OWNS THE VEHICLE, I BELIEVE YOU NEED TO CHECK WITH YOUR SALES DEPT (IF WAS RESOLD TO CURRENT OWNER) OR...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: srta trans warranty - 09/20/2010
... PASSENGER CAR AND LIGHT DUTY TRUCK Service Replacement Engines & Transmissions : Dealer Installed coverage 36 months/100,000 miles (parts and labor) & Sold Over the Counter coverage 36 months/100,000 miles (parts and labor). Kristen ...
warranty for warpped brake rotors - 09/23/2010
I am looking for the warranty time period to be able to resurface the brake rotors-customer has 33,693 on a 2008 k2500 silverado with a 6.0l. I can't find anything that states weather or not this is coverage under the 3 yrs. 36,000 miles or not.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My understanding is that any accessory installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining...
Emissions Warranty - 04/16/2010
Hey everyone, Does anyone know where there are specific guidelines to determine coverage for E, E1, E2? P&P is pretty vague, haven't found anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered...
Re: Non-Gm Windshields - 12/24/2008
In the P&P 1.5.20 - Windshield Program states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service...
... applicable? 2nd-Determine LOP 3rd-Go into Labor Time Guide for your vehicle then, Preface then, Coverage Code Tables then, Powertrain Coverage Code Table, is your Labor Operation of choice listed? If yes, it's covered. If no, it's not covered. Hope...
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
We had a customer come in with a Traverse that is still under Powertrain coverage, but has not changed his oil in roughly 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the...
Forum - 04/25/2018
There were no changes made to battery warranty coverage. (reference Global Message GCUS-9-5688) The following are battery references from the Service Policies and Procedures Manual. Policies & Procedures Article 2.8.2: Batteries replaced during the...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. [/quote] Roadside is actually for the term of powertrain coverage also. P&P Art. 1.1.1.1: Roadside...
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: GM Tire Program - 04/12/2012
... on the tire brand. This involved several different types of forms, phone numbers, and warranty coverages. Now GM CCA is facilitating all the tire company warranties into one process, one set of proration rates, one coverage duration, one web portal...
Re: What would you do? - 10/09/2012
... The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have been. The customer accepted that the vehicle was not driveable...
CAC / GMPP SMARTCARE - 07/18/2012
New one to me.... I was given a copy of a GMPP Contract - which I checked GMVIS & it shows the coverage.... - the customer called cust asst & it was decided to give her the GMPP Smartcare as Goodwill.... How do I claim for the price of the GMPP / or...
What would you do? - 07/20/2012
... The service advisor broke the news to the customer that the repairs were outside factory warranty coverage and their extended warranty coverage was probably not as good as it should have been. The customer accepted that the vehicle was not driveable...
Forum - 06/28/2017
... on the Roadside Assistance Program may be found at the end of the bulletin, including program coverage and eligibility, and the services provided. Customers are to be referred to Roadside Assistance to set up the eligible service, or the dealer may contact...
Forum - 09/25/2017
Coverage is provided during the terms of the New Vehicle Limited Warranty, Limited Powertrain Warranty and/or Hybrid Specific Limited Warranty. (Courtesy Transportation: Service P&P Article 1.4 - Bulletin 07-00-89-037)
Forum - 02/02/2017
... ID 2748655 - may provide some E/E1/E2 clarification. PZEV (NU6) emissions related components (Coverage Code E): 15/150,000 in PZEV states (specific to vehicle MY). P&P Article 1.2.3.3 (California Emissions Warranties) provides a table to determine...
Wheel Replacement? - 04/26/2017
... installed wheels only. Use 0522650 for Dealer Installed Accessory Wheel Claims. WARRANTY CODE: Coverage Code: Sublet S2 Base LABOR TIME: 0.5 Series 2500/3500 LABOR TIME: 0.6 Each Additional - Except Series 2500/3500...
Forum - 05/09/2017
... submit service contracts and chase down short-pays on those, help the service manager, check coverage for advisors, maintain the dealer rentals, assist cashier with fleet claims, keep my schedules at 100% and rarely even take a vaction beyond 2 days!...
Forum - 02/01/2017
... I'm thinking correctly...the vehicle I'm working on no longer has Bumper-to-Bumper or Powertrain coverage, so the rental would not be covered, correct?...
Disclosure Requirements - 08/02/2016
... service contracts as well. The intent is to make sure the customer understands that warranty coverage is not provided by General Motors or their affiliates. What has your experience been when encountering these situations? Format: Article...
Re: GMPP PHONE # - 01/21/2016
The main contact number for Ally Auto is 1.800.631.5590 (Monday-Friday, 8 am - 5 pm local time). Claim Coverage Verification is handled by CARES @ www.gmppcares.com.
Re: - 10/13/2009
... THAT CLAIM AS A GOODWILL, DUE TO THE FACT THAT YOU CAN NOT SUBMIT GOODWILL ON SOMETHING WITH GMPP COVERAGE --- IF THE "LISTED" GMPP OWNER NO LONGER OWNS THE VEHICLE, I BELIEVE YOU NEED TO CHECK WITH YOUR SALES DEPT (IF WAS RESOLD TO CURRENT OWNER) OR...
Re: CHECK ENGINE LIGHT QUESTION - 09/24/2009
J6982 is the appropriate operation for the repair or replacement of the evaporative emission control hoses. The operation carries coverage code E.
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: srta trans warranty - 09/20/2010
... PASSENGER CAR AND LIGHT DUTY TRUCK Service Replacement Engines & Transmissions : Dealer Installed coverage 36 months/100,000 miles (parts and labor) & Sold Over the Counter coverage 36 months/100,000 miles (parts and labor). Kristen ...
warranty for warpped brake rotors - 09/23/2010
I am looking for the warranty time period to be able to resurface the brake rotors-customer has 33,693 on a 2008 k2500 silverado with a 6.0l. I can't find anything that states weather or not this is coverage under the 3 yrs. 36,000 miles or not.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My understanding is that any accessory installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining...
Emissions Warranty - 04/16/2010
Hey everyone, Does anyone know where there are specific guidelines to determine coverage for E, E1, E2? P&P is pretty vague, haven't found anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered...
Re: Non-Gm Windshields - 12/24/2008
In the P&P 1.5.20 - Windshield Program states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
See GM Service Policies and Procedures Manual Article 1.5.13.1 "Following expiration of GM's coverage, tires may continue to be warranted, on a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the...
Re: J6354 - 03/10/2009
#04-06-04-036E: Warranty Coverage for Emission-Related Reprogramming Events (PCM, ECM and TCM) - (May 8, 2008) I stand corrected. Thanks for this info!
Re: Engine Warranty Question - 01/15/2009
... repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original engine is coming out. ...
What Would You Do? 08/08 - 10/14/2008
... After inspection, it was found that the leak was coming from the oil filter gasket. When part coverage was checked in DealerConnect it showed that the oil filter is covered by the powertrain warranty with a $100 deductible. What would you do? 1.) The...
What Would You Do? 10/08 - 10/14/2008
... Since the customer paid their deductible they participated in the repair and qualify for MOPAR coverage. If the transmission assembly needs to be replaced it would be submitted as a service contract claim. 2. Or, even though the warranty is administered...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
... Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper coverage for 12 months or 12,000 miles*, or the remainder of the original 3 year 36,000 warranty, whichever ends last. * Unlimited Mileage in California. The...
Re: Another goodwill question... - 07/09/2008
... by any (customer purchased, dealer supplied etc.) extended service contract or any additional coverage that the dealer may offer. Submitting claims for vehicles that are beyond warranty and the repair is covered by a service contract, may result in a...
Roadside Assistance - 04/25/2008
Bulletin: 07-00-89-037 For 2007 and future vehicles, Roadside Assistance is available for warranty repairs within the bumper to bumper and 5 year/100,000 mile powertrain coverage.
Re: GMPP DEDUCTIBLE OVERIDE - 02/12/2008
SINCE THIS IS A GM PRODUCT PROBLEM OUR AVM WILL AUTH COVERAGE OF THE DED, H ROUTE THE CLAIM
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
Re: Z5000 - 02/19/2008
... GM warranty period." I have used Z5000 with recall's can see no reason why this would not apply to special policy.Ken....
Re: Taking a Poll - 06/06/2008
... survey results on the main page of the site or via the Tools/Publications link in the menu, click Special Reports.) We will be conducting this year's survey in the coming months. If you have a particular question that you would like to see included...
Re: Rotor resurfacing - 02/27/2009
[quote] Mandy Jo: Is there something special that I need to have on the claim for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... the ADI's are paid. [/quote] We code these warranty so I can track them. I make sure to make a special note to myself to check the open parts account. Then the office manager takes them off the warranty schedule as they get paid. BTW, I do NOT put...
Re: Chrome Wheel Supplier questions - 11/11/2010
[quote] h&kchevy : I was just informed by my warranty specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and see if they can help....
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
Re: Chrome Wheel Supplier questions - 05/03/2010
We use Keystone as well. I have been putting it in the sublet field also and have to H-route. So far, our specialist hasn't asked for the sublet bill to be attached. If you don't have any way of scanning it in ask them if you could fax a copy. --On...
Chrome Wheel Supplier questions - 05/03/2010
... net item amount exceeds the allowance for labour code "... so, I Hroute. Then my warranty specialist insists I attach a copy of the "sublet" paperwork (which we have no way to scan into our system). Question #1 - should this amount be input in the...
Re: wpc part not sent back - 06/23/2015
... 21 days. Therefore, since it already got sent back, I would speak to my District Mgr and Warranty Specialist to see what info they require to get the claim paid....
Re: Ignition Recall Towing - 07/16/2014
... THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY WOULD NOT COVER A TOW. CUSTOMER ARE TOWED...
Re: ZPTI WITH RENTAL - 02/25/2014
... the New Vehicle Limited Warranty." P&P Article 1.4.13 - Courtesy Transportation Program "Program Coverage and Eligibility: Courtesy Transportation can be made available for: • All GM vehicle purchase and lease customers within the bumper to bumper...
Re: Sheet metal repair - 05/24/2012
... a call to the supplying warehouse with a request for inspection of the part before shipping and special measures to make sure the thing doesn't get dinged up enroute. I found this in the archives G_0000106385 I think its' what your Service Manager...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... tire rotation maintenance service for GM recommended time and mileage intervals. • Component Coverage Letter (CCL) - Issued by CAC to extend coverage of a designated vehicle component for a specific time frame. • GM Protection Plan - A service...
Re: GM Radio Upgrade ? - 11/22/2010
... the vehicle still has the base radio. [/quote] Would DBC have the answer? or maybe your warranty specialist?...
See GM Service Policies and Procedures Manual Article 1.5.13.1 "Following expiration of GM's coverage, tires may continue to be warranted, on a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the...
Re: J6354 - 03/10/2009
#04-06-04-036E: Warranty Coverage for Emission-Related Reprogramming Events (PCM, ECM and TCM) - (May 8, 2008) I stand corrected. Thanks for this info!
Re: Engine Warranty Question - 01/15/2009
... repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original engine is coming out. ...
What Would You Do? 08/08 - 10/14/2008
... After inspection, it was found that the leak was coming from the oil filter gasket. When part coverage was checked in DealerConnect it showed that the oil filter is covered by the powertrain warranty with a $100 deductible. What would you do? 1.) The...
What Would You Do? 10/08 - 10/14/2008
... Since the customer paid their deductible they participated in the repair and qualify for MOPAR coverage. If the transmission assembly needs to be replaced it would be submitted as a service contract claim. 2. Or, even though the warranty is administered...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
... Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper coverage for 12 months or 12,000 miles*, or the remainder of the original 3 year 36,000 warranty, whichever ends last. * Unlimited Mileage in California. The...
Re: Another goodwill question... - 07/09/2008
... by any (customer purchased, dealer supplied etc.) extended service contract or any additional coverage that the dealer may offer. Submitting claims for vehicles that are beyond warranty and the repair is covered by a service contract, may result in a...
Roadside Assistance - 04/25/2008
Bulletin: 07-00-89-037 For 2007 and future vehicles, Roadside Assistance is available for warranty repairs within the bumper to bumper and 5 year/100,000 mile powertrain coverage.
Re: GMPP DEDUCTIBLE OVERIDE - 02/12/2008
SINCE THIS IS A GM PRODUCT PROBLEM OUR AVM WILL AUTH COVERAGE OF THE DED, H ROUTE THE CLAIM
Forum - 09/19/2007
Actually, the labor time guide will indicate coverage code S1 and S2 directly below the labor operation. So the easiest way to remember it is to look for those codes every time you look up the labor operation of a sublet repair. If you see S1, add your...
Re: Z5000 - 02/19/2008
... GM warranty period." I have used Z5000 with recall's can see no reason why this would not apply to special policy.Ken....
Re: Taking a Poll - 06/06/2008
... survey results on the main page of the site or via the Tools/Publications link in the menu, click Special Reports.) We will be conducting this year's survey in the coming months. If you have a particular question that you would like to see included...
Re: Rotor resurfacing - 02/27/2009
[quote] Mandy Jo: Is there something special that I need to have on the claim for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements....
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/22/2008
... the ADI's are paid. [/quote] We code these warranty so I can track them. I make sure to make a special note to myself to check the open parts account. Then the office manager takes them off the warranty schedule as they get paid. BTW, I do NOT put...
Re: Chrome Wheel Supplier questions - 11/11/2010
[quote] h&kchevy : I was just informed by my warranty specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and see if they can help....
Re: sprecial policy claim in gwm - 03/23/2010
Well, solved the T labor op with the special indicator. Now another puzzle.... I have a Z7092 labor op that should be a ZSSP for customer satisfaction. Reject code 031 set, but how does one correct this code? It would be nice to know what is to be done...
Re: Chrome Wheel Supplier questions - 05/03/2010
We use Keystone as well. I have been putting it in the sublet field also and have to H-route. So far, our specialist hasn't asked for the sublet bill to be attached. If you don't have any way of scanning it in ask them if you could fax a copy. --On...
Chrome Wheel Supplier questions - 05/03/2010
... net item amount exceeds the allowance for labour code "... so, I Hroute. Then my warranty specialist insists I attach a copy of the "sublet" paperwork (which we have no way to scan into our system). Question #1 - should this amount be input in the...
Re: wpc part not sent back - 06/23/2015
... 21 days. Therefore, since it already got sent back, I would speak to my District Mgr and Warranty Specialist to see what info they require to get the claim paid....
Re: Ignition Recall Towing - 07/16/2014
... THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826 IF THEY USE ANOTHER TOWING SERVICE DBC TOLD ME THAT THEY WOULD NOT COVER A TOW. CUSTOMER ARE TOWED...
Re: ZPTI WITH RENTAL - 02/25/2014
... the New Vehicle Limited Warranty." P&P Article 1.4.13 - Courtesy Transportation Program "Program Coverage and Eligibility: Courtesy Transportation can be made available for: • All GM vehicle purchase and lease customers within the bumper to bumper...
Re: Sheet metal repair - 05/24/2012
... a call to the supplying warehouse with a request for inspection of the part before shipping and special measures to make sure the thing doesn't get dinged up enroute. I found this in the archives G_0000106385 I think its' what your Service Manager...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... tire rotation maintenance service for GM recommended time and mileage intervals. • Component Coverage Letter (CCL) - Issued by CAC to extend coverage of a designated vehicle component for a specific time frame. • GM Protection Plan - A service...
Re: GM Radio Upgrade ? - 11/22/2010
... the vehicle still has the base radio. [/quote] Would DBC have the answer? or maybe your warranty specialist?...
Re: We need your warranty success story! - 01/14/2011
... called me and asked me to try to fix it. I made several calls to both SPECMO and the claims specialists and worked with both parties, begged and pleaded until they both agreed to cover the radio mark up and all. I have never seen my svc manager as happy...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
... there was no case # provided by the customer. When I spoke to our rep, he filled in the warranty specialist & after reviewing, paid them. Now we just use policy decision & bypass the GM auth process. ...
Forum - 04/05/2018
... Agent transported the vehicle to a sublet location for the windshield replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM Logo on the bottom of the...
Forum - 09/14/2018
... And, the Corvette form lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
Forum - 08/23/2018
... regarding the Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 03/19/2018
... document information. I have started doing that. The big one for me is we have been doing a lot of special policy piston jobs and they print the policy every time, it just seems so redundant and wasteful. Thank you again. ...
Did you know? - 11/15/2018
... there will not be any incurred postage/shipping costs for the Service Agent's parts returns.Special packaging costs as described in WPC bulletin 99-00-89-019 should be submitted as a Net Item in the Freight & Postage Field. Select "Freight/Postage"...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... a part within the labor stand point I shouldn't need it for the part itself. My Warranty Support Specialist is in dissagreenace on this but my shop stands firmly on this understanding of p&p and I wanted to see what eveyone else's understanding of...
DRAC/OnTrac/Reporting Help Request - 09/09/2019
... shows Successfully Submitted for 025 - GMDRAC with a date of 3/7/2019. I sent this to our specialist to see if it would be acceptable as proof of the vehicle being a DRAC at the time of the rental. She went into Global on our side and said...
Forum - 04/04/2019
... pushes their percentage of the discount to advertising. The parts are billed regularly but we have special parts codes for Dexos5, Dexos6 and Dexos8 to control the cost of parts. Usually the discounts are lower for the corvettes, trucks, and diesels....
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
... until now. She stated it says in the P&P parts manual page 175 Article 1.3.7 CSO OR OTHER SPECIAL DELIVERY CHARGES and refer to 99-00-89-021 states only regular warranty can be claimed for parts expedite. She states i am the only dealer that requests...
Payment for pending repair orders - 07/12/2023
... or something just email me and will go in and review. But otherwise we were told not to pull out special accounts because not fail to others that we working one store and not others....
PIP5896A Vette Engine exchange - 08/11/2023
... a claim for this? PIP5869A. Do you return the engine assembly through the normal WPC special request procedure of printing the Bill of Lading and shipping label from GWM? The document mentions using gmwpc.com which does not seem to valid. ...
Forum - 10/31/2023
... manager sign off with the explanation of what happened. You can always contact your warranty specialist to talk to them about it. Mine is great whenever I have questions like this. ...
Forum - 06/22/2022
... covered by other parts and accessories warranties, refer to the warranty certificate for specific coverage) and Service Agent installed are covered 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). Sold...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 12/29/2020
The mid engine vette requires a special service that includes the transmission filter replacement. I started a topic on this a while ago but the reimbursement at that time was $205.
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
Forum - 03/26/2020
In this situation a counter ticket should suffice. In regards to the warranty coverage for a GM Accessory: If dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event...
Forum - 06/22/2022
... into with my WSC rep who got her boss on the phone and when I explained the way that the warranty coverage (emissions related) works and that in my state a particular repair should not be covered they asked me, well what if the customer complains and...
Forum - 06/17/2022
... as $38 or can I just claim it as a whole amount with the $55 per day? What kind of insurance coverage are you referring to? Their personal insurance? I'm sure that wasn't done. Customer was not happy about this and feels that GM should have also participated...
Forum - 02/25/2022
... point ewill3rd - review the LTG for an operation that applies to the vehicle, then confirm coverage within the table. And, thanks for the response lynnhill - in this case, routing for review may be the best solution....
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the...
Files and Organization - 12/10/2021
... you only reference the current docs you might need the older stuff to support a claim,,,especially during an audit. so in summary ,,,even though we live in a very computerized world, good old physical files alphabetically arranged and maintained...
What Would You Do? - 02/23 - 01/24/2023
... CT6 with 40,600 miles. While outside of the new vehicle bumper to bumper warranty, the vehicle has coverage under the Cadillac CPO Limited Warranty. The technician diagnosed the condition, found a code for the electric rack and pinion, and installed...
... called me and asked me to try to fix it. I made several calls to both SPECMO and the claims specialists and worked with both parties, begged and pleaded until they both agreed to cover the radio mark up and all. I have never seen my svc manager as happy...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
... there was no case # provided by the customer. When I spoke to our rep, he filled in the warranty specialist & after reviewing, paid them. Now we just use policy decision & bypass the GM auth process. ...
Forum - 04/05/2018
... Agent transported the vehicle to a sublet location for the windshield replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM Logo on the bottom of the...
Forum - 09/14/2018
... And, the Corvette form lists two maintenance visits during the first 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
Forum - 08/23/2018
... regarding the Buick, Chevrolet, GMC Maintenance Program is available on the Special Program Labor Operations Reference Card and info on the Cadillac Maintenance Program is listed on the Cadillac Maintenance Reference Card....
Forum - 03/19/2018
... document information. I have started doing that. The big one for me is we have been doing a lot of special policy piston jobs and they print the policy every time, it just seems so redundant and wasteful. Thank you again. ...
Did you know? - 11/15/2018
... there will not be any incurred postage/shipping costs for the Service Agent's parts returns.Special packaging costs as described in WPC bulletin 99-00-89-019 should be submitted as a Net Item in the Freight & Postage Field. Select "Freight/Postage"...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... a part within the labor stand point I shouldn't need it for the part itself. My Warranty Support Specialist is in dissagreenace on this but my shop stands firmly on this understanding of p&p and I wanted to see what eveyone else's understanding of...
DRAC/OnTrac/Reporting Help Request - 09/09/2019
... shows Successfully Submitted for 025 - GMDRAC with a date of 3/7/2019. I sent this to our specialist to see if it would be acceptable as proof of the vehicle being a DRAC at the time of the rental. She went into Global on our side and said...
Forum - 04/04/2019
... pushes their percentage of the discount to advertising. The parts are billed regularly but we have special parts codes for Dexos5, Dexos6 and Dexos8 to control the cost of parts. Usually the discounts are lower for the corvettes, trucks, and diesels....
PARTS WARRANTY / PARTS EXPEDITE CHARGE ???? - 03/07/2019
... until now. She stated it says in the P&P parts manual page 175 Article 1.3.7 CSO OR OTHER SPECIAL DELIVERY CHARGES and refer to 99-00-89-021 states only regular warranty can be claimed for parts expedite. She states i am the only dealer that requests...
Payment for pending repair orders - 07/12/2023
... or something just email me and will go in and review. But otherwise we were told not to pull out special accounts because not fail to others that we working one store and not others....
PIP5896A Vette Engine exchange - 08/11/2023
... a claim for this? PIP5869A. Do you return the engine assembly through the normal WPC special request procedure of printing the Bill of Lading and shipping label from GWM? The document mentions using gmwpc.com which does not seem to valid. ...
Forum - 10/31/2023
... manager sign off with the explanation of what happened. You can always contact your warranty specialist to talk to them about it. Mine is great whenever I have questions like this. ...
Forum - 06/22/2022
... covered by other parts and accessories warranties, refer to the warranty certificate for specific coverage) and Service Agent installed are covered 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). Sold...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
Forum - 12/29/2020
The mid engine vette requires a special service that includes the transmission filter replacement. I started a topic on this a while ago but the reimbursement at that time was $205.
Forum - 01/10/2020
Hi kturner! Since the bulletin states B2B coverage, recommend selecting a corresponding labor operation from the LTG (rather than the bulletin specific labor operation). Confirm that the operation is covered by CPO and if it is, submit for payment.&n...
Forum - 03/26/2020
In this situation a counter ticket should suffice. In regards to the warranty coverage for a GM Accessory: If dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event...
Forum - 06/22/2022
... into with my WSC rep who got her boss on the phone and when I explained the way that the warranty coverage (emissions related) works and that in my state a particular repair should not be covered they asked me, well what if the customer complains and...
Forum - 06/17/2022
... as $38 or can I just claim it as a whole amount with the $55 per day? What kind of insurance coverage are you referring to? Their personal insurance? I'm sure that wasn't done. Customer was not happy about this and feels that GM should have also participated...
Forum - 02/25/2022
... point ewill3rd - review the LTG for an operation that applies to the vehicle, then confirm coverage within the table. And, thanks for the response lynnhill - in this case, routing for review may be the best solution....
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the...
Files and Organization - 12/10/2021
... you only reference the current docs you might need the older stuff to support a claim,,,especially during an audit. so in summary ,,,even though we live in a very computerized world, good old physical files alphabetically arranged and maintained...
What Would You Do? - 02/23 - 01/24/2023
... CT6 with 40,600 miles. While outside of the new vehicle bumper to bumper warranty, the vehicle has coverage under the Cadillac CPO Limited Warranty. The technician diagnosed the condition, found a code for the electric rack and pinion, and installed...
Forum - 01/31/2023
... label, the failed battery was paid by GM and they retain the warranty and you're in a whole other coverage situation. I have had 2 reject over CCA and it was found that the techs were unhooking both cables, but not removing the bracket to gain access...
Forum - 01/30/2024
... GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article 1.1) Also, the GM Powertrain Warranty Form within...
Forum - 07/24/2023
... the issue you will be up against is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said,...
Forum - 07/07/2023
... is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for Safety Recall N232404980 Driver Front Airbag Inflator May Rupture...
Forum - 04/10/2019
... only. Parts only warranty when consumer repaired or when installed in non-highway application. Coverage limited to defects in material and/or workmanship of the specific part only. 3. Includes Allison 1000 Series assemblies sold through GM Dealers. 4....
Forum - 03/26/2019
... in the Parts Policies & Procedures Manual Article 1.1 for specific component part warranty coverage/exceptions. Prior to 4/1/2018, most GM Service Replacement parts included a 12 month/unlimited miles part warranty....
Forum - 05/13/2019
... California Emissions regulated warranties The dealer would review IVH for applicable emissions coverage and also verify registration when dealing with a California Emissions covered component....
Forum - 05/13/2019
... 7,500 miles are considered maintenance. An update to the Components and Services with Limited Coverage article from the April, 2019 edition will be posted in the upcoming June edition....
Forum - 12/05/2018
... to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations Reference Card to reflect the 2019MY Maintenance Programs....
Forum - 03/02/2018
This is from P&P article 1.2.1.2: "Sheet Metal Coverage Sheet metal panels are covered against corrosion and rust-through as follows: Corrosion: Body sheet metal panels are covered against rust during the Bumper-to-Bumper warranty period. Components...
Forum - 12/18/2017
... Article 1.1.12 for details on wheel alignments, toe adjust, wheel balance and tire replacement coverage. ...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 07/24/2018
P&P Article 1.2.1.2 Sheet Metal Coverage: Corrosion: Body sheet metal panels are covered against rust during the bumper to bumper warranty period. Components covered include any internal or external body sheet metal panel or any other sheet metal...
What Would You Do - 04/18 - 03/26/2018
... the release of the PET, GM states that in situations where the repair is beyond the warrantable coverage period and a policy decision is appropriate, the PET must be used. Any deviations from the recommended participation range must be pre-approved by...
2008 GMC Yukon - labor op E3521 - 01/13/2011
... OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the warranty limit time..... so I went back into...
Dexos Oil - 12/22/2010
... from GM and I'm sure there will be some customers that won't know this will affect their warranty coverage of the vehicle engine. I made the suggestion to our service manager that the sales staff TELL THE CUSTOMER at the time of purchase. Not sure...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Re: Keys for Life Program - 05/28/2015
... vehicles outside of the warranty period - it would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty covered component that exceeds the 12 months from previous install. Since the system does not...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed. *From GlobalConnect select Service...
Re: GMPP Smart Protection - 07/07/2016
... to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems, OnStar, audio, heated seats, etc). It...
Forum - 07/19/2017
... to recall reading more about the qualifications, it may be good to call or email your WSC specialist to field that subject. We have our own at this point and have had them for years but sometimes I think it would be easier to sublet the work...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
... understanding, the accessories sold to the customer as add ons to the vehicle sale just have 12/12 coverage. I have someone debating that with me. Any help will be greatly appreciated. ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and see if they can help. [/quote] I did reference the...
Re: Emission Warranty - 11/17/2010
... - emission warranted repairs are also covered under the New Vehicle Warranty Bumper-to-Bumper Coverage. Warranty with the greatest coverage applies. 3. Medium duty trucks equipped with Caterpillar diesel engine - emission warranted repairs are the responsibility...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
PQC WILL GIVE YOU A REFERENCE NUMBER, BUT YOU WILL NEED TO H ROUTE THE CLAIM FOR THE RENTAL COVERAGE, MENTIONING IN COMMENTS THE REF# GIVEN BY PQC AND THE REASON FOR THE RENTAL ETC
... label, the failed battery was paid by GM and they retain the warranty and you're in a whole other coverage situation. I have had 2 reject over CCA and it was found that the techs were unhooking both cables, but not removing the bracket to gain access...
Forum - 01/30/2024
... GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article 1.1) Also, the GM Powertrain Warranty Form within...
Forum - 07/24/2023
... the issue you will be up against is that the expedite should only be claimed if it is in "factory coverage". Meaning if the normal operation code is B2B and it is out then no or if it is powertrain and it is inside powertrain then yes. That being said,...
Forum - 07/07/2023
... is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for Safety Recall N232404980 Driver Front Airbag Inflator May Rupture...
Forum - 04/10/2019
... only. Parts only warranty when consumer repaired or when installed in non-highway application. Coverage limited to defects in material and/or workmanship of the specific part only. 3. Includes Allison 1000 Series assemblies sold through GM Dealers. 4....
Forum - 03/26/2019
... in the Parts Policies & Procedures Manual Article 1.1 for specific component part warranty coverage/exceptions. Prior to 4/1/2018, most GM Service Replacement parts included a 12 month/unlimited miles part warranty....
Forum - 05/13/2019
... California Emissions regulated warranties The dealer would review IVH for applicable emissions coverage and also verify registration when dealing with a California Emissions covered component....
Forum - 05/13/2019
... 7,500 miles are considered maintenance. An update to the Components and Services with Limited Coverage article from the April, 2019 edition will be posted in the upcoming June edition....
Forum - 12/05/2018
... to be valid for the new 2019MY programs. I am currently in the process of updating the Special Program Labor Operations Reference Card to reflect the 2019MY Maintenance Programs....
Forum - 03/02/2018
This is from P&P article 1.2.1.2: "Sheet Metal Coverage Sheet metal panels are covered against corrosion and rust-through as follows: Corrosion: Body sheet metal panels are covered against rust during the Bumper-to-Bumper warranty period. Components...
Forum - 12/18/2017
... Article 1.1.12 for details on wheel alignments, toe adjust, wheel balance and tire replacement coverage. ...
Forum - 08/01/2018
Hello tmancil! The vehicle does indeed have powertrain coverage for labor operation 4020140 : camshaft position actuator solenoid valve.
Forum - 07/24/2018
P&P Article 1.2.1.2 Sheet Metal Coverage: Corrosion: Body sheet metal panels are covered against rust during the bumper to bumper warranty period. Components covered include any internal or external body sheet metal panel or any other sheet metal...
What Would You Do - 04/18 - 03/26/2018
... the release of the PET, GM states that in situations where the repair is beyond the warrantable coverage period and a policy decision is appropriate, the PET must be used. Any deviations from the recommended participation range must be pre-approved by...
2008 GMC Yukon - labor op E3521 - 01/13/2011
... OP #E3521: When you look in SI by Vin# (Left upper front control arm) it comes up with "Coverage Codes - Powertrain" for E3521 /// so I submitted it & it rejected for: number of days in service exceeds the warranty limit time..... so I went back into...
Dexos Oil - 12/22/2010
... from GM and I'm sure there will be some customers that won't know this will affect their warranty coverage of the vehicle engine. I made the suggestion to our service manager that the sales staff TELL THE CUSTOMER at the time of purchase. Not sure...
Re: What Would You Do - 03/14 - 07/07/2014
"dmarfin" - you are correct! The labour operation was updated to the CAC Diagnostic Fee Coverage labour operation, 0600108, and submitted with base labour of 1.0 hour. The Service Request number was entered in the Reference Field of the transaction...
Re: Keys for Life Program - 05/28/2015
... vehicles outside of the warranty period - it would appear that GWM does not recognize the lifetime coverage for the keys, similar to a Lifetime Parts Warranty covered component that exceeds the 12 months from previous install. Since the system does not...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed. *From GlobalConnect select Service...
Re: GMPP Smart Protection - 07/07/2016
... to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems, OnStar, audio, heated seats, etc). It...
Forum - 07/19/2017
... to recall reading more about the qualifications, it may be good to call or email your WSC specialist to field that subject. We have our own at this point and have had them for years but sometimes I think it would be easier to sublet the work...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
... understanding, the accessories sold to the customer as add ons to the vehicle sale just have 12/12 coverage. I have someone debating that with me. Any help will be greatly appreciated. ...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it to him and the bulletin. If that doesn't work go through your F.O.M. and see if they can help. [/quote] I did reference the...
Re: Emission Warranty - 11/17/2010
... - emission warranted repairs are also covered under the New Vehicle Warranty Bumper-to-Bumper Coverage. Warranty with the greatest coverage applies. 3. Medium duty trucks equipped with Caterpillar diesel engine - emission warranted repairs are the responsibility...
Re: GWM-MAJOR ASSEMBLY - 02/22/2010
PQC WILL GIVE YOU A REFERENCE NUMBER, BUT YOU WILL NEED TO H ROUTE THE CLAIM FOR THE RENTAL COVERAGE, MENTIONING IN COMMENTS THE REF# GIVEN BY PQC AND THE REASON FOR THE RENTAL ETC
What We Don't Know......... - 10/31/2009
We had a customer come in after going to an independent shop. The mechanic there told him there was a special policy on his diesel injectors and he could get them replaced for free. He is friendly and informative with the service adviser at check in....
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... will be processed. All GM Dealer's are to access the GMVIS system in order to qualify warranty coverage. Customers who wish to challenge a voided or branded title should be directed to GM Customer Assistance. ...
Re: OLD RECALL #07217 - 06/19/2009
... The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand...
Re: Recall Policies & Procedures question - 05/20/2009
... replace the rack and pinion steering gear assembly. It actually specifies DEALER. It also gives special instruction for reimbursement. IT DOES NOT SAY YOU CAN PAY AN AFTERMARKET SHOP. I would use this as my documentation. Stick to your guns on this...
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
... tail lamp may not work correctly, or that the tail lamp has water in it.*** LABOR OP: N1591 .3 SPECIAL LABOR OP TO BULLETIN ONLY....
Re: Engine Warranty Question - 01/15/2009
... and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during the New Vehicle Limited Warranty period. --So they would receive the full replacement part warranty since they...
Re: AUTHORIZATIONS - 07/31/2008
... I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty...
What Would You Do? 05/08 - 05/16/2008
... and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement is to reimburse a customer for warranty...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
2004 SILVERADO CLASSIC (GMPP COVERAGE) CAME IN FOR A MOTOR TYPE NOISE AT DASH -- HISTORY CODE #B0424 RIGHT AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION...
Reprogramming Rejects - 11/12/2007
... of a service bulletin? Failure code 93 pertains to a service bulletin / Failure code 95 for a special policy repair. ...
Forum - 09/19/2007
... utilize to resolve a customer concern in a timely manner, including maintenance letter, component coverage letter, GMPP, and dealership participation, to name a few. At no time is it recommended that the customer be referred to the Customer Assistance...
What Would You Do? 02/08 - 02/25/2008
... and MOPAR warranty? Since the engine was purchased over-the-counter, the customer would get coverage for parts only and the customer would be responsible for the labor costs of the repair. OR... Since the failure was due to improper installation and...
Converter Labor Operation - 12/04/2007
... VIN; provided VIN is invalid. Converter, Oxidation Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7 Diagnosis Time:...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: OLD RECALL #07217 - 06/19/2009
... #07-00-89-037A. Important: Eligibility for Courtesy Transportation related to product recalls and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service...
Re: Transportation Damage claims - 11/18/2009
... GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term...
Re: GMPP MAINTENANCE - 11/19/2010
... 10/09)provides good information on the Cadillac XLR Premium Care Program. The program provides coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... understanding, the accessories sold to the customer as add ons to the vehicle sale just have 12/12 coverage. I have someone debating that with me. Any help will be greatly appreciated. [/quote] If I am understanding you correctly, you are wondering...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... I AM NOT SEEING.... [/quote] If you go with the over the counter purchase the customer's coverage would be expired. If you go with the installation, it would still be under warranty by 2 days. BUT, does anyone know if the installation has to be by...
Forum - 09/14/2017
... 48 Warranty Coverage Summary of covered and non-covered components…………........…………… and The restricted operations are at the very end of the guide in Appendix B....
Forum - 09/11/2017
... document page of what sort of add ons are allowed like they do with Emissions, Hybrid, Diesel...coverages. *Also check out the GM Labor Operations Add-Ons card in the Resources here on JL. ...
Forum - 02/02/2017
... action bulletin specifically includes provisions for Courtesy Transportation beyond the Warranty Coverage period...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Brake Warranty Documentation - 05/25/2016
... worn unevenly may be considered as a warranty repair, and service agents should consider warranty coverage for worn brake pads up to 24,000 miles. Submit as a customer enthusiasm transaction with service management approval." I inherited another printed...
We had a customer come in after going to an independent shop. The mechanic there told him there was a special policy on his diesel injectors and he could get them replaced for free. He is friendly and informative with the service adviser at check in....
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... will be processed. All GM Dealer's are to access the GMVIS system in order to qualify warranty coverage. Customers who wish to challenge a voided or branded title should be directed to GM Customer Assistance. ...
Re: OLD RECALL #07217 - 06/19/2009
... The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand...
Re: Recall Policies & Procedures question - 05/20/2009
... replace the rack and pinion steering gear assembly. It actually specifies DEALER. It also gives special instruction for reimbursement. IT DOES NOT SAY YOU CAN PAY AN AFTERMARKET SHOP. I would use this as my documentation. Stick to your guns on this...
Re: TAIL LAMP CIRCUIT BOARD (LABOR OP ????) - 11/20/2008
... tail lamp may not work correctly, or that the tail lamp has water in it.*** LABOR OP: N1591 .3 SPECIAL LABOR OP TO BULLETIN ONLY....
Re: Engine Warranty Question - 01/15/2009
... and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during the New Vehicle Limited Warranty period. --So they would receive the full replacement part warranty since they...
Re: AUTHORIZATIONS - 07/31/2008
... I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even check to see if there are open recalls. All of it would make sense from a business perspective, but hey.... I'm "just" the warranty...
What Would You Do? 05/08 - 05/16/2008
... and submit for the repair using the starter labor operation at N/C and the owner reimbursement in special services for the amount of the repair. OR... There should be no refund to the customer. Owner reimbursement is to reimburse a customer for warranty...
GMPP CLAIM-CALIBRATED ACTUATOR - 05/20/2008
2004 SILVERADO CLASSIC (GMPP COVERAGE) CAME IN FOR A MOTOR TYPE NOISE AT DASH -- HISTORY CODE #B0424 RIGHT AIR MIX DOOR OUT OF RANGE, PERFORMED MOTOR CALIBRATION TO CORRECT CONDITION **** UNABLE TO LOCATE OP CODE FOR REPAIR // WOULD THIS CALIBRATION...
Reprogramming Rejects - 11/12/2007
... of a service bulletin? Failure code 93 pertains to a service bulletin / Failure code 95 for a special policy repair. ...
Forum - 09/19/2007
... utilize to resolve a customer concern in a timely manner, including maintenance letter, component coverage letter, GMPP, and dealership participation, to name a few. At no time is it recommended that the customer be referred to the Customer Assistance...
What Would You Do? 02/08 - 02/25/2008
... and MOPAR warranty? Since the engine was purchased over-the-counter, the customer would get coverage for parts only and the customer would be responsible for the labor costs of the repair. OR... Since the failure was due to improper installation and...
Converter Labor Operation - 12/04/2007
... VIN; provided VIN is invalid. Converter, Oxidation Catalytic - Replace OPERATION NUMBER: L2300 Coverage Code: Emission E, E2 Engine Code 1 - Right LABOR TIME: 2.5 Engine Code 1 - Left LABOR TIME: 1.8 Engine Code 8 LABOR TIME: 0.7 Diagnosis Time:...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/27/2009
Rear Window Resealing OPERATION NUMBER: C0650 LABOR TIME: 0.1-0.5 Coverage Code: Sublet S2 Note: Time for removal of necessary components to gain access to the leak must be submitted as Other Labor Hours and have appropriate authorization. OR Rear...
Re: OLD RECALL #07217 - 06/19/2009
... #07-00-89-037A. Important: Eligibility for Courtesy Transportation related to product recalls and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing a shuttle service...
Re: Transportation Damage claims - 11/18/2009
... GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term...
Re: GMPP MAINTENANCE - 11/19/2010
... 10/09)provides good information on the Cadillac XLR Premium Care Program. The program provides coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
... understanding, the accessories sold to the customer as add ons to the vehicle sale just have 12/12 coverage. I have someone debating that with me. Any help will be greatly appreciated. [/quote] If I am understanding you correctly, you are wondering...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... I AM NOT SEEING.... [/quote] If you go with the over the counter purchase the customer's coverage would be expired. If you go with the installation, it would still be under warranty by 2 days. BUT, does anyone know if the installation has to be by...
Forum - 09/14/2017
... 48 Warranty Coverage Summary of covered and non-covered components…………........…………… and The restricted operations are at the very end of the guide in Appendix B....
Forum - 09/11/2017
... document page of what sort of add ons are allowed like they do with Emissions, Hybrid, Diesel...coverages. *Also check out the GM Labor Operations Add-Ons card in the Resources here on JL. ...
Forum - 02/02/2017
... action bulletin specifically includes provisions for Courtesy Transportation beyond the Warranty Coverage period...
Forum - 01/03/2017
Thanks everyone for the feedback & tips re: emissions coverage - it can definitely be a challenge! We continue to explore product/resource options to provide assistance to our members.
Brake Warranty Documentation - 05/25/2016
... worn unevenly may be considered as a warranty repair, and service agents should consider warranty coverage for worn brake pads up to 24,000 miles. Submit as a customer enthusiasm transaction with service management approval." I inherited another printed...
What Would You Do - 12/15 - 12/01/2015
... The service advisor reviewed the Applicable Warranty section of IVH and noticed that the VIN had coverage through October 30, or 27,000 miles. The job card was written for the performance of the maintenance service, which was completed by the technician,...
What Would You Do - 01/16 - 01/11/2016
... should the transaction be submitted? Since the vehicle is outside of the bumper-to-bumper warranty coverage period, would it be best handled as a Policy Decision?...
NEW GLOBAL - 07/16/2015
... will be no Global Warrrany user manual, no manuals for the warranty maintenance programs, warranty coverage at a glance, etc. So far I can suggest to get the maintenance programs you can have a seperate account for: GMPROGRAMINFO.COM the username...
Re: 2015 TOP OFF DEF - 12/18/2014
... scheduled maintenance coverage will provide owners select required services, for 2 years or 24,000 miles, whichever occurs first.Customers are limited to four service events during the service period. â- â- ACDelco Oil and filter change (Cruze Diesel...
Re: LPO for Camaro - 12/29/2010
... will know this is a dealer installed accessory package and this gives those accessories warranty coverage under the basic warranty....
Re: What constitutes tampering? - 01/04/2011
... parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-GM part and/or control module calibration. The only...
Re: What constitutes tampering? - 01/06/2011
... parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-GM part and/or control module calibration. The only...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
Towing - 03/02/2011
... damage or failure. • The breakdown is due to a defective part that is covered by warranty, special policy adjustment or campaign. • The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown to the nearest...
Re: Would you submit this as warranty? - 04/26/2011
... Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for seat repair with sublet code S2. I also I think...
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: CPO Maintenance Plan - 04/05/2013
... MPVI Z2330 pays $60.00 Diesel LOF, tire rotate and MPVI M0021 and MOO17 are for GMPP Smart Care coverage NOT for C/B/G pre-owned claims. Let me know if you need help with that as well....
Forum - 04/25/2018
... appears to me that the battery warranty for one replaced under bumper to bumper ends when the base coverage ends on the car and does not extend for 12 months as it did previously If this is not correct then someone needs to educate me because that is...
Forum - 04/26/2018
... See the appropriate ACDelco Battery Warranty Sheet for a part number listing with warranty coverage (7A-31: Non-Commercial Retail Adjustments or 7A-29: Fleet and Commercial Applications). ...
Forum - 12/26/2017
... Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty No extended coverage is available as the original equipment battery is only warranted for the term of the Bumper-to-Bumper warranty. The customer is responsible for...
Forum - 11/16/2018
... but I have done it. I look at it as a convenience for the customer, as long as they are in proper coverage we do it. I mean, we aren't silly about it but sometimes it takes a while to pinpoint something that doesn't pay that much. I tried billing a shuttle...
Forum - 03/05/2019
... that helps. They get pictures of the damage and send it to my phone, or email, and I save it in a special file for Transprt Damages. These pictures are technically only required if damage is over $500, but we have no clue the exact dollar amount at arrival,...
Forum - 04/09/2019
... only. Parts only warranty when consumer repaired or when installed in non-highway application. Coverage limited to defects in material and-or workmanship of the specific part only. The dealer must be furnished with the purchaser's original repair order...
Forum - 09/19/2023
... do we have to contact GM for them to actually update the maintenance charts to include vehicle coverage? Who among us can not name 8 to 10 vehicles or engine sizes that aren't even listed on the chart? When you do feedback they email you 3 weeks later...
Forum - 10/10/2023
... for Q1 2024. If you have any questions, please contact your Warranty Support Center (WSC) Specialist. ...
Forum - 02/22/2023
... is inoperative (See Article 1.1.4). B. Concealed Damage is Discovered (See Article 1.1.7 – Special Inspection Situation). C. When damage is found after an STI delivery (See Article 1.1.2 - Vehicle Delivery) Within 3 working days of the vehicle...
Re: sirius xm - 10/27/2009
... limited to the body, chassis, powertrain, driveline, or components - after final assembly by GM. Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. Installation of non-GM (General...
Re: Taking a Poll - 08/20/2008
... overseeing cashiering,svc and bodyshop payroll,extended warranty processing, customer follow up, special order parts handling, rental and tow payables, I am in charge of all reminder mailings and follow up for maintenance,recalls,etc, and many other...
... The service advisor reviewed the Applicable Warranty section of IVH and noticed that the VIN had coverage through October 30, or 27,000 miles. The job card was written for the performance of the maintenance service, which was completed by the technician,...
What Would You Do - 01/16 - 01/11/2016
... should the transaction be submitted? Since the vehicle is outside of the bumper-to-bumper warranty coverage period, would it be best handled as a Policy Decision?...
NEW GLOBAL - 07/16/2015
... will be no Global Warrrany user manual, no manuals for the warranty maintenance programs, warranty coverage at a glance, etc. So far I can suggest to get the maintenance programs you can have a seperate account for: GMPROGRAMINFO.COM the username...
Re: 2015 TOP OFF DEF - 12/18/2014
... scheduled maintenance coverage will provide owners select required services, for 2 years or 24,000 miles, whichever occurs first.Customers are limited to four service events during the service period. â- â- ACDelco Oil and filter change (Cruze Diesel...
Re: LPO for Camaro - 12/29/2010
... will know this is a dealer installed accessory package and this gives those accessories warranty coverage under the basic warranty....
Re: What constitutes tampering? - 01/04/2011
... parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-GM part and/or control module calibration. The only...
Re: What constitutes tampering? - 01/06/2011
... parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those components that are damaged or otherwise affected by the installation of the non-GM part and/or control module calibration. The only...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Re: CADILLAC: idle speed control actuator ??? - 03/01/2011
Idle Air Control Valve Replacement OPERATION NUMBER: J5542 LABOR TIME: 0.2 Coverage Code: Emission E Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 perhaps?
Towing - 03/02/2011
... damage or failure. • The breakdown is due to a defective part that is covered by warranty, special policy adjustment or campaign. • The towing charge is reasonable and does not exceed the charge for towing from the point of breakdown to the nearest...
Re: Would you submit this as warranty? - 04/26/2011
... Pad, Front Seat Cushion - Left - R&R Or Replace. OPERATION NUMBER: C6871 LABOR TIME: 1.1 Coverage Code: Sublet S2 To Repair ADD: 0.5 To Replace Frame ADD: 0.2 There is a option in this op code for seat repair with sublet code S2. I also I think...
Re: Service Call - 11/21/2011
You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE Z8014 FLAT TIRE ...
Re: Service Call - 11/21/2011
[quote] Meshelly: You can claim for roadside assistance that your dealership performs using z-ops, but coverage is only under basic vehicle warranty. NON-WARRANTY TOWING Z8011 LOCK OUT SERVICE Z8012 EMERGENCY FUEL SERVICE Z8013 JUMP-START SERVICE...
Re: CPO Maintenance Plan - 04/05/2013
... MPVI Z2330 pays $60.00 Diesel LOF, tire rotate and MPVI M0021 and MOO17 are for GMPP Smart Care coverage NOT for C/B/G pre-owned claims. Let me know if you need help with that as well....
Forum - 04/25/2018
... appears to me that the battery warranty for one replaced under bumper to bumper ends when the base coverage ends on the car and does not extend for 12 months as it did previously If this is not correct then someone needs to educate me because that is...
Forum - 04/26/2018
... See the appropriate ACDelco Battery Warranty Sheet for a part number listing with warranty coverage (7A-31: Non-Commercial Retail Adjustments or 7A-29: Fleet and Commercial Applications). ...
Forum - 12/26/2017
... Equipment Battery Failure Outside of New Vehicle Bumper-to-Bumper Limited Warranty No extended coverage is available as the original equipment battery is only warranted for the term of the Bumper-to-Bumper warranty. The customer is responsible for...
Forum - 11/16/2018
... but I have done it. I look at it as a convenience for the customer, as long as they are in proper coverage we do it. I mean, we aren't silly about it but sometimes it takes a while to pinpoint something that doesn't pay that much. I tried billing a shuttle...
Forum - 03/05/2019
... that helps. They get pictures of the damage and send it to my phone, or email, and I save it in a special file for Transprt Damages. These pictures are technically only required if damage is over $500, but we have no clue the exact dollar amount at arrival,...
Forum - 04/09/2019
... only. Parts only warranty when consumer repaired or when installed in non-highway application. Coverage limited to defects in material and-or workmanship of the specific part only. The dealer must be furnished with the purchaser's original repair order...
Forum - 09/19/2023
... do we have to contact GM for them to actually update the maintenance charts to include vehicle coverage? Who among us can not name 8 to 10 vehicles or engine sizes that aren't even listed on the chart? When you do feedback they email you 3 weeks later...
Forum - 10/10/2023
... for Q1 2024. If you have any questions, please contact your Warranty Support Center (WSC) Specialist. ...
Forum - 02/22/2023
... is inoperative (See Article 1.1.4). B. Concealed Damage is Discovered (See Article 1.1.7 – Special Inspection Situation). C. When damage is found after an STI delivery (See Article 1.1.2 - Vehicle Delivery) Within 3 working days of the vehicle...
Re: sirius xm - 10/27/2009
... limited to the body, chassis, powertrain, driveline, or components - after final assembly by GM. Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. Installation of non-GM (General...
Re: Taking a Poll - 08/20/2008
... overseeing cashiering,svc and bodyshop payroll,extended warranty processing, customer follow up, special order parts handling, rental and tow payables, I am in charge of all reminder mailings and follow up for maintenance,recalls,etc, and many other...
Re: Taking a Poll - 06/16/2008
... in the service lane, State Inspection Monthly Reports, Cover our Quick Lube Lane when needed. Special Order Parts List (call the customers), run tech hours, (current adm does payroll for service). Anything that would assist our Service Manager. They...
Re: Taking a Poll - 06/18/2008
... I.T., Back up phones for Advisors, Check through next days appts. for recalls/warranty coverage, Rental Program manager, whatever the Service Mgr. throws at me ;-) 13. Yes, and had in dealership training- Both Excellent! 14. Hourly, plus percentage ...
Re: Taking a Poll - 06/11/2008
... looking for good info. VW-- the vw hub and calling the helpline or my warranty field specialist. 5. I would say 50-60 per day. 6. VW claims. There is so much involved in looking up srt's. Everything has it's own seperate punch. ...
... in the service lane, State Inspection Monthly Reports, Cover our Quick Lube Lane when needed. Special Order Parts List (call the customers), run tech hours, (current adm does payroll for service). Anything that would assist our Service Manager. They...
Re: Taking a Poll - 06/18/2008
... I.T., Back up phones for Advisors, Check through next days appts. for recalls/warranty coverage, Rental Program manager, whatever the Service Mgr. throws at me ;-) 13. Yes, and had in dealership training- Both Excellent! 14. Hourly, plus percentage ...
Re: Taking a Poll - 06/11/2008
... looking for good info. VW-- the vw hub and calling the helpline or my warranty field specialist. 5. I would say 50-60 per day. 6. VW claims. There is so much involved in looking up srt's. Everything has it's own seperate punch. ...
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Results found: 30
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Special Coverage Repairs - 09/24/2019
Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part...
Emissions Warranty Coverage - 07/21/2022
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. Certain vehicles may contain language stating that the vehicle conforms to California regulations therefore also making it eligible for California Emissions Control System...
Global Warranty Management Submission - 12/16/2016
... Vehicle Warranty has expired. Service Contract Transaction, ZSCT is used for GMPP transactions. Special Sales Promotion, ZSSP is used for transactions involving promotional programs designed to bring customers into the dealership to generate sales. Customers...
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
Tire Coverage - 07/21/2022
... separation, out of round, and wear. If the tire itself is not defective, but none the less damaged coverage is dependent on a warrantable suspension condition, such as a worn ball joint or a defective tie rod. Warranty coverage is not inclusive of wear...
Confirm Powertrain Coverage - 07/21/2023
Powertrain coverage continues to be one of those areas of warranty that eludes many within the dealership. Is or isn't the component covered? More often than not the question is asked when an answer is needed sooner rather than later. Those that have...
Tire Pre-Authorization - 07/20/2022
... appropriate Transaction Flag option Customer Enthusiasm -Non Warrantable Repair Vehicle Misbuild, Special Coverage, Policy, Or None Enter the complaint category, complaint code, and a description Enter a cause code, cause description, and correction...
Customer Purchased Parts and Accessories - 04/02/2020
... that include labor. If a part is purchased over-the-counter and fails within 24 months, coverage is for the part only. Subsequent replacements under this warranty will be covered with the remaining terms based on the date of the original purchased part. Transaction...
Consumer Part Warranty - 04/02/2020
... is a Federal law that purchasers of consumer warranty parts receive a copy of the warranty coverage. These copies typically do not come with components. To get a copy, go to Service Forms within GlobalConnect. The Powertrain Warranty Form is available...
Investigate Vehicle History - 01/23/2018
... GM warranties with their start/end dates and effective/end odometer. The section also includes any special coverages that apply to the vehicle. If a GMPP or GM Divisional service contract has been purchased by the customer the Service Contract section...
Warranty Briefs: Air Conditioning - 12/08/2017
... quantity of 25 is entered in the part quantity field Certain a/c repairs may require the use of a special service tool kit with consumable repair parts. These consumable components are intended to be permanently installed on the vehicle. For example:...
Warranty Parts Center - 10/21/2022
... are a few exceptions to the retention periods; they are as follows A part return request or special part return request is received. A part that has a core charge only requires a 72-hour retention period from the transaction payment/process date before...
Missed Revenue - Administrative Allowance - 08/28/2018
... applicable, may be reimbursed in the net item section of the Freight & Postage field. Special packaging situations such as crating an engine assembly re-assembly of components, or draining and sealing components to prevent leakage may be reimbursed at...
New Cadillac CPO Limited Warranty - 10/01/2020
... or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon expiration of the New Vehicle Limited Bumper to Bumper Warranty (4 years or 50,000 miles, whichever comes first). If the vehicle is sold...
Perforation Corrosion Repairs - 08/25/2020
... in the event the rust through damage is extensive enough to require panel replacement. Warranty coverage for rust through perforation is six years, 100,000 miles for passenger cars and light duty trucks. Coverage for Cadillac, and Buick models is six...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... and Cadillac Protection Plans was announced. Each of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either...
Cadillac Maintenance - 06/15/2023
... services provided with the plan must be performed at a participating Cadillac dealership. Coverage stays with the vehicle and is fully transferable to subsequent owners. Dealers may refer to IVH or the Service Consultant Dashboard to confirm coverag...
CBG CPO Warranty Coverge - 04/13/2022
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is "limited", it is limited to defects in materials and workmanship. This is not a bumper-to-bumper...
Goodwill Tools - 03/26/2024
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Cadillac CPO Limited Warranty - 05/04/2022
... service visit when the CPO warranty is in effect. This new warranty offers miles more coverage than the previous Certified Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell...
Warranty Briefs: Error 834 - 09/11/2018
... to start of warranty". Fortunately, there is a solution. The vehicle technically has warranty coverage but there is not a warranty start date registered with GM because the vehicle has not been sold. In these instances the transaction is authorized and...
Diesel Exhaust Fluid - 08/15/2017
... are ignored, engine speed will be reduced For additional information see the Diesel Engine Special Care section in bulletin 09-00-89-002. is entered in the Parts Field of the ZPDI transaction. ...
Sublet Repairs - 01/24/2024
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Dealers must supply the sublet facility with genuine GM parts when necessary. Supplied parts must be charged out...
Authorizations and Attachments - 06/27/2023
... required document can result in a rejected transaction; without it, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Before we go over the list of situations that require attaching a...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... and EL-52800 Diagnostic Charge Battery Station (DCBS) Battery Tester Warranty Code, details for Special Cases (such as a damaged or leaking battery), Cold Battery Testing, Proactive Alerts, Battery Maintenance Report for New Vehicle Inventory as well...
Special coverage adjustment programs are announced through the release of a Special Coverage bulletin. The bulletin identifies the vehicles and components covered, mileage and time limitations as well as repair instructions, labor operations, and part...
Emissions Warranty Coverage - 07/21/2022
All vehicles are eligible for Federal Emissions Control System Warranty Coverage. Certain vehicles may contain language stating that the vehicle conforms to California regulations therefore also making it eligible for California Emissions Control System...
Global Warranty Management Submission - 12/16/2016
... Vehicle Warranty has expired. Service Contract Transaction, ZSCT is used for GMPP transactions. Special Sales Promotion, ZSSP is used for transactions involving promotional programs designed to bring customers into the dealership to generate sales. Customers...
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
Tire Coverage - 07/21/2022
... separation, out of round, and wear. If the tire itself is not defective, but none the less damaged coverage is dependent on a warrantable suspension condition, such as a worn ball joint or a defective tie rod. Warranty coverage is not inclusive of wear...
Confirm Powertrain Coverage - 07/21/2023
Powertrain coverage continues to be one of those areas of warranty that eludes many within the dealership. Is or isn't the component covered? More often than not the question is asked when an answer is needed sooner rather than later. Those that have...
Tire Pre-Authorization - 07/20/2022
... appropriate Transaction Flag option Customer Enthusiasm -Non Warrantable Repair Vehicle Misbuild, Special Coverage, Policy, Or None Enter the complaint category, complaint code, and a description Enter a cause code, cause description, and correction...
Customer Purchased Parts and Accessories - 04/02/2020
... that include labor. If a part is purchased over-the-counter and fails within 24 months, coverage is for the part only. Subsequent replacements under this warranty will be covered with the remaining terms based on the date of the original purchased part. Transaction...
Consumer Part Warranty - 04/02/2020
... is a Federal law that purchasers of consumer warranty parts receive a copy of the warranty coverage. These copies typically do not come with components. To get a copy, go to Service Forms within GlobalConnect. The Powertrain Warranty Form is available...
Investigate Vehicle History - 01/23/2018
... GM warranties with their start/end dates and effective/end odometer. The section also includes any special coverages that apply to the vehicle. If a GMPP or GM Divisional service contract has been purchased by the customer the Service Contract section...
Warranty Briefs: Air Conditioning - 12/08/2017
... quantity of 25 is entered in the part quantity field Certain a/c repairs may require the use of a special service tool kit with consumable repair parts. These consumable components are intended to be permanently installed on the vehicle. For example:...
Warranty Parts Center - 10/21/2022
... are a few exceptions to the retention periods; they are as follows A part return request or special part return request is received. A part that has a core charge only requires a 72-hour retention period from the transaction payment/process date before...
Missed Revenue - Administrative Allowance - 08/28/2018
... applicable, may be reimbursed in the net item section of the Freight & Postage field. Special packaging situations such as crating an engine assembly re-assembly of components, or draining and sealing components to prevent leakage may be reimbursed at...
New Cadillac CPO Limited Warranty - 10/01/2020
... or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon expiration of the New Vehicle Limited Bumper to Bumper Warranty (4 years or 50,000 miles, whichever comes first). If the vehicle is sold...
Perforation Corrosion Repairs - 08/25/2020
... in the event the rust through damage is extensive enough to require panel replacement. Warranty coverage for rust through perforation is six years, 100,000 miles for passenger cars and light duty trucks. Coverage for Cadillac, and Buick models is six...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... and Cadillac Protection Plans was announced. Each of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing the coverage that best suits their needs either...
Cadillac Maintenance - 06/15/2023
... services provided with the plan must be performed at a participating Cadillac dealership. Coverage stays with the vehicle and is fully transferable to subsequent owners. Dealers may refer to IVH or the Service Consultant Dashboard to confirm coverag...
CBG CPO Warranty Coverge - 04/13/2022
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is "limited", it is limited to defects in materials and workmanship. This is not a bumper-to-bumper...
Goodwill Tools - 03/26/2024
... tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction with their vehicle...
Cadillac CPO Limited Warranty - 05/04/2022
... service visit when the CPO warranty is in effect. This new warranty offers miles more coverage than the previous Certified Pre-Owned warranty; however, the warranty is NOT bumper-to-bumper. The Cadillac Pre-Owned Operations Guide, dated March will tell...
Warranty Briefs: Error 834 - 09/11/2018
... to start of warranty". Fortunately, there is a solution. The vehicle technically has warranty coverage but there is not a warranty start date registered with GM because the vehicle has not been sold. In these instances the transaction is authorized and...
Diesel Exhaust Fluid - 08/15/2017
... are ignored, engine speed will be reduced For additional information see the Diesel Engine Special Care section in bulletin 09-00-89-002. is entered in the Parts Field of the ZPDI transaction. ...
Sublet Repairs - 01/24/2024
... only be claimed if the repair is a sublet repair and only when the labor operation has the sublet coverage code indicator attached to it. Dealers must supply the sublet facility with genuine GM parts when necessary. Supplied parts must be charged out...
Authorizations and Attachments - 06/27/2023
... required document can result in a rejected transaction; without it, your Warranty Support Center Specialist will reject the transaction with an explanation as to what they need to see. Before we go over the list of situations that require attaching a...
Warranty Briefs: Warranty Battery Replacements - 06/27/2023
... and EL-52800 Diagnostic Charge Battery Station (DCBS) Battery Tester Warranty Code, details for Special Cases (such as a damaged or leaking battery), Cold Battery Testing, Proactive Alerts, Battery Maintenance Report for New Vehicle Inventory as well...
WPC Parts Return program - 03/09/2022
... was an adjustment, a fluid add only or the part was missing submit a Parts Waiver form to your WSC specialist with an explanation. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found to have a non-warrantable...
Lifetime Parts Warranty - 06/09/2022
... have the lifetime warranty so that their customers are given accurate details of the warranty coverage on the component they just paid to have installed on their vehicle. If the customer has a service contract and one of the covered components is replaced...
Battery Transaction Requirements - 06/02/2023
... to any Alert in the Battery Maintenance Report for consideration of any battery claim. Warranty coverage is ineligible for batteries that fail because the dealership did not take the action recommended by the Battery Maintenance Report. If a vehicle...
Courtesy Transportation - 04/12/2022
... Bulletin must specifically include a provision for Courtesy Transportation beyond the warranty coverage period OR in rare case-by-case decisions, the Field Warranty Manager may authorize. In the event that a customer is provided a one-day rental and...
Roadside Assistance - 07/26/2017
... may be available for certain non-warranty repairs that coincide with the Powertrain Warranty coverage period. If your customer runs out of fuel a call to roadside assistance will result in the delivery of up to $5 worth of fuel. If the customer is locked...
... was an adjustment, a fluid add only or the part was missing submit a Parts Waiver form to your WSC specialist with an explanation. The Warranty Parts Center will issue feedback and debit for parts that are returned, inspected and found to have a non-warrantable...
Lifetime Parts Warranty - 06/09/2022
... have the lifetime warranty so that their customers are given accurate details of the warranty coverage on the component they just paid to have installed on their vehicle. If the customer has a service contract and one of the covered components is replaced...
Battery Transaction Requirements - 06/02/2023
... to any Alert in the Battery Maintenance Report for consideration of any battery claim. Warranty coverage is ineligible for batteries that fail because the dealership did not take the action recommended by the Battery Maintenance Report. If a vehicle...
Courtesy Transportation - 04/12/2022
... Bulletin must specifically include a provision for Courtesy Transportation beyond the warranty coverage period OR in rare case-by-case decisions, the Field Warranty Manager may authorize. In the event that a customer is provided a one-day rental and...
Roadside Assistance - 07/26/2017
... may be available for certain non-warranty repairs that coincide with the Powertrain Warranty coverage period. If your customer runs out of fuel a call to roadside assistance will result in the delivery of up to $5 worth of fuel. If the customer is locked...
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